KNDRMDLH6P51375092023 KIA SorentoSX-P

I have a 2023 Kia Sorento with approx 60k, purchased new from New Pot Richey Kia. Approx 7 days ago, while driving home from dropping my son at school, my transmission system error warning came on as well as my check engine light. My RPM'S would increased without corresponding acceleration, which meant my transmission, was slipping. I was also experiencing jerking during shifting. In addition to that, my car would hesitate before moving. And I would also experience a slight vibrations at low speeds. All of this would make me feel unsafe when driving my car.

The panoramic sunroof on my 2023 Kia Sorento intermittently fails to close. When commanded to close, the glass travels most of the way, then stops or reverses before reaching the fully closed position. It frequently takes many repeated attempts. In some cases the panel will not seat at all until the vehicle is driven over rough pavement, and the resulting vibration allows it to complete closure. The malfunction is accompanied by a loud grinding or scraping noise from the roof assembly during travel. This condition has been present since I purchased the vehicle new. The sunroof has seen very limited use. Safety risk: the glass panel cannot be reliably secured. An open or unseated panoramic panel at highway speed presents a risk of water intrusion, wind loading on an unsecured glass panel, and loss of roof structure integrity. Repeatedly operating the switch and monitoring the panel while driving is a significant distraction from the driving task, and driving specifically to induce vibration in order to force closure is itself an unsafe workaround. Dealer history: I have reported this to a Kia dealership on multiple occasions. I was told there is no defect and that the cause is debris, which is inconsistent with a vehicle purchased new with minimal sunroof use. On one visit the dealer cleaned the assembly as a goodwill gesture. This did not correct the noise or the closure failure. The vehicle was returned to me as repaired while the noise and the failure to close were both still present. Kia issued Technical Service Bulletin BOD125 (Rev 1, 02/27/2017) describing a slow-to-close condition and abnormal closing noise on the prior-generation Sorento (UMa), remedied by cleaning and lubricating the rear guide rails and replacing the rear tilt levers. My vehicle exhibits the same failure mode described in that bulletin. The component is available for inspection on request. No warning lamps or messages preceded or accompanied the failure.

While traveling on a freeway, the front sliding portion of our sunroof exploded outward and upward. Sunroof was closed at the time with no impact present to cause the event. A very expensive repair for something that is clearly a defect of some sort. KIA was contacted and not willing to warranty or help cover.

Since fall of 2025, my 2023 KIA Sorento has repeatedly been in the shop for multiple issues. Most notably, a completely wrecked steering column. This issue was fixed after being in the shop for 12 days. Then in December, I started noticing the shift would lock while in park. I would need to open the top plate and stick an item down into the shifter to emergency release in order to drive. Then all of the electrical components began to state they were no longer working. No cameras, no lane assistance, no forward collision warning, etc etc. Beyond that, all automatic locks, windows and my trunk stopped working. I was locked out of my vehicle in January in CT with my son. My vehicle has now been at a KIA dealership for 5 months awaiting the part to fix my car. All of these problems have been confirmed by their technicians. I continue to pay my $600 a month vehicle payment, as well as insurance as KIA consumer refuses to assist in any way and does not have any answer as to when my vehicle will be fixed. I do not have a vehicle that will fit my family due to this issue. I have asked them to buy back my vehicle, as it is clearly a lemon, but they state I have waited too long to request the buy back under lemon law in CT. NEVER did I think it would be acceptable to be unable to fix a customers unsafe vehicle and refuse to to do anything to help for 5 months at this time and no end in sight. I also have videos it says are too large to send.

Vehicle Component Affected: Electrical System / HVAC / Blower Motor Resistor Incident Description: While operating my 2023 Kia Sorento, the HVAC system suddenly suffered a complete failure, causing all airflow to cease instantly. A subsequent professional diagnostic inspection by an authorized Kia dealership revealed that the contacts at the blower motor resistor were severely burnt, causing the blower motor relay to burn out. This failure presents two critical safety and fire hazards: Fire Risk: The physical burning and overheating of electrical components and wiring within the dashboard assembly create an active fire hazard in the passenger cabin. Loss of Visibility: The sudden, complete loss of the climate control system severely compromises passenger safety by preventing the vehicle from defogging or defrosting the windshield during inclement weather, presenting an immediate crash hazard. This exact failure mechanism matches the description of Kia Safety Recall SC351 (NHTSA Campaign 25V649) word-for-word. However, Kia has stated that my specific VIN is excluded from the current recall population. Because this identical safety defect is actively manifesting outside of Kia's restricted recall range, I am requesting that the NHTSA investigate an expansion of SC351 to include all affected 2023 Kia Sorento vehicles to mitigate the risk of electrical fires and sudden visibility loss. 06/29/26 Experienced symptoms Inspected and diagnosed on 07/01/26 at JT Kia (Killian Road) Columbia, South Carolina

Driving down the road and the left rear passenger window exploded. Shatters went everywhere all over the passenger in the back. I went online and looked and this is a hugh issue evidently with some Kias. To me this is really serious issues that Kia is completely ignoring. Someone will eventually get seriously injured bi the glass exploding like it does.

Engine- car turn off - lights were still on, car restarted - no icons on dashboard

EHICLE: 2023 Kia Sorento, VIN [XXX] , currently 48,000 miles. Vehicle has never been in a collision. DEFECT: MASTER POWER WINDOW SWITCH / WIRING HARNESS — OCCUPANT EGRESS HAZARD The driver's master power window switch fails intermittently, causing simultaneous loss of all window operation and electric door lock function. When this occurs, occupants cannot operate any window or unlock any door electrically until the condition resets, typically by opening and closing the driver's door. The condition was first reported to Arapahoe Kia at 24,859 miles on 11/08/2024 (RO 208018) and again at 25,050 miles on 11/15/2024 (RO 208449). On the 11/15/2024 visit, the dealership confirmed the defect on customer-supplied video and performed a full diagnostic including pin tension testing on connector D01, power, ground, B-CAN continuity testing, and a wiggle test of the harness. The dealership's written conclusion on the repair order: "we've determined that the harness is probably not the issue and it will need a new master switch." The master switch was not ordered or installed, and the vehicle was returned with the defect unresolved. The condition continues to occur intermittently as of the current 48,000-mile reading. SAFETY IMPLICATION: This defect creates an occupant entrapment and egress hazard. In a fire, submersion, or crash event where the mechanical door release is inaccessible, inoperative, or where occupants are incapacitated, simultaneous loss of window operation and electric door lock function eliminates secondary egress options. The defect is intermittent and unpredictable. The vehicle remains within the 5-year / 60,000-mile basic warranty period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VEHICLE: 2023 Kia Sorento, VIN [XXX] , currently 48,000 miles. Vehicle has never been in a collision. DEFECT: FUEL FILLER DOOR ACTUATOR WITH NO EMERGENCY RELEASE — STRANDING HAZARD The fuel filler door actuator fails to release on demand intermittently. When the actuator fails, the door must be pried open with tools or force, which is inconsistent and not always possible. The dealership service advisor has stated that this model is not equipped with any emergency release mechanism for the fuel filler door. With no emergency release, the actuator is the only mechanism by which the fuel door can be opened. SAFETY IMPLICATION: An intermittent actuator failure with no backup release mechanism creates a stranding hazard. If the actuator fails when the vehicle is low on fuel — particularly in remote areas, in cold weather, at night, or in emergency situations requiring refueling to reach safety or medical care — the vehicle cannot be refueled and becomes immobilized. This is a single-point-of-failure design on a system required for vehicle operation. The condition has been reported to the dealership and remains unresolved. The vehicle remains within the 5-year / 60,000-mile basic warranty period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle exhibits repeated brake pulsation and vibration under normal braking conditions, affecting braking performance consistency. The issue began at approximately 10,000 miles and has progressively worsened. The vehicle currently has approximately 30,000 miles. The pulsation is felt through the steering wheel and brake pedal during moderate braking from highway speeds and occurs consistently across multiple driving conditions. The condition is significantly more pronounced when using the vehicle’s adaptive cruise control system. During normal operation, the adaptive cruise repeatedly applies the brakes automatically, and this consistently produces increased vibration and uneven braking response. This indicates the issue occurs during normal vehicle operation rather than abnormal use. The repeated pulsation creates inconsistent brake feel and may affect stopping performance, particularly during repeated or sustained braking events. This raises concern regarding braking reliability and stopping consistency, especially in traffic conditions where adaptive cruise control is actively managing following distance. The condition has steadily worsened over time and is present during routine driving. It is not limited to high-speed or heavy braking scenarios. A manufacturer Technical Service Bulletin (TSB CHA126V) exists for this vehicle model addressing front brake disc judder. The symptoms described in the bulletin match the condition experienced in this vehicle. Given the early onset, progressive nature of the issue, and the involvement of system-controlled braking (adaptive cruise), this condition appears to be related to component performance or design rather than normal wear. Kia response .. Dear [XXX] , Thank you for contacting Kia Customer Care. We do not see that bulletin related to this VIN, as such, any repairs recommended would be the responsibility of the vehicle’s owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Faulty fuel injectors are causing consistent engine misfires and occasionally causing the check engine light to illuminate and for the vehicle to reduce power greatly. This poses a great safety risk to both myself and other drivers on the road because in the event of a large misfire, my vehicle suddenly slows and I have to navigate to the shoulder of the road. A Kia dealership has confirmed that the cause of these misfires is due to a faulty fuel injector that begins to work inconsistently above 3000 RPM. This issue began shortly after the vehicle was purchased in 2023, but due to the dealerships inability to replicate the issue it went without correction. In the recent year, this issue has increased greatly and it is now a consistent issue and this is why it was able to be diagnosed now. This is a very common and widespread issue amongst other individual with vehicles with the same engine.

I am submitting a vehicle safety and certification concern regarding a 2023 Kia Sorento Hybrid that was marketed and offered for sale as a Kia Certified Pre-Owned (CPO) vehicle by Shawnee Mission Kia, 7951 Shawnee Mission Pkwy, Mission, KS 66202. On [XXX], during an in-person inspection of the vehicle prior to purchase, I observed conditions inconsistent with expected Certified Pre-Owned inspection and preparation standards, including inverter coolant below the minimum level, engine oil materially above the normal operating range, and deteriorated windshield wiper condition. A third-party witness was present during the inspection. Because the vehicle was being represented as Certified Pre-Owned, I requested the vehicle’s CPO inspection checklist and supporting inspection documentation from dealership personnel. The requested documentation was not provided despite multiple follow-up requests. Subsequent written communications from dealership management acknowledged failures in dealership standards and handling related to the matter. After a formal complaint was submitted to the dealership’s corporate parent, the dealership’s General Manager responded in writing that an internal review had been initiated concerning CPO preparation and documentation practices. The requested inspection and service documentation were still not produced. The dealership later confirmed in writing that the vehicle “has since sold.” I am submitting this complaint because the vehicle was represented to consumers as Certified Pre-Owned despite observed maintenance and inspection concerns affecting vehicle condition and safety-related systems, while supporting certification documentation was not produced upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

All lights came on the dashboard including the check engine light and I could not accelerate. I had to pull over and turn car off and on to get it to accelerate. It poses a very serious threat as you can not accelerate at all and can be rearended. Kia has fixed the throttle twice and have told me 2 other times they can not replicate the issue. It clears out by the time I am able to bring it to the dealership. This issues has happened 4 times starting at 9,000 miles and most recently at 21,000 miles.

I have had to replace my radiator twice in under 2 years because the open spaces in the grill are too large and rocks are able to go through them and puncture the radiator.

Immediately after a dealership-performed warranty repair, the vehicle experienced a severe safety‑critical failure at highway speed. The vehicle began shaking violently, produced loud knocking and impact noises, and metal pieces fell from the underside. The failure occurred without warning and created an immediate loss of safe drivability. The dealership later documented that an engine mount (‘lower dog bone mount’) had not been torqued to specification, which allowed the engine to shift back and forth under load. This improper torque caused the violent shaking, metal impacts, and falling metal. The problem was confirmed by the dealership, but no corrective repair was performed. Only a single bolt was re‑torqued, and no inspection was done to determine the extent of damage, the source of the falling metal, or the cause of the knocking. The vehicle was returned in an unsafe condition and has not been driven since. The vehicle had to be towed directly from the highway due to the severity of the failure, and it was delivered straight to the dealership because it was unsafe to operate. The vehicle remains available for inspection.

The issue is the front grill design. Kia left the radiator completely exposed behind the grill with no protective barrier. Over time, dust, debris, and rocks collect and pass right through, causing serious damage to the radiator. Based on my experience and the experiences of hundreds of other owners, you will likely need to replace your entire radiator within the first three years of ownership. It is not covered under warranty. You will be expected to pay out of pocket in my case, $1,350, for damage caused by their faulty design. The "solution" owners are left with? Going on Amazon and purchasing a metal mesh grill guard to install yourself, just to protect a part that should have been protected from the factory. A consumer should not have to modify a brand-new vehicle to prevent a critical component from being destroyed under normal driving conditions. If the grill had been designed properly in the first place, none of this would be necessary.

The backup camera on the trunk of the 2023 Kia Sorrento has fallen out. It is attached only by the wires. Apparently, my specific vehicle is not a part of the initial recall; however, the camera has fallen out and is now hanging. I do not feel as though I should be responsible for this repair as it is due to a manufacturing issue.

2023 Kia sorento rear camera mounting bracket broke. There was are recall SC280 in 2023. Rear camera recently fell out of housing unit and is hanging. Still under warranty, dealership and Kia America refusing to cover and pay for issue. Want a new housing unit and brackets because it is similar to recall noticed.

I purchased this car with approximately 22,000 miles on it. I have had to have OEM rotor resurface / replacement at the dealership approximately almost every oil change or about every 6,000 miles for about 30k miles (2 replacements, 3 resurface in an 18 month period). They sent out a Kia engineer last time it happened.

Transmission went out while driving on highway. Dealership said they need to replace the entire transmission.

February 23 2026: Discoverd the rear window had imploded on its own overnight. investigated with the neighbor's Ring camera to see if there was suspicious activity overnight and found there was none. I had the glass replaced. I thought this was bizarre to have a window implode but didn't think anything else. March 17, 2026: Driving home from an errand the rear window imploded again with the most impressive sound-like a gunshot- and the window bits sprayed inside the vehicle. The sound was so loud my ears rang for approx 2 hours afterwards. I have the repair people coming out again, but am working with the local Kia Dealership to source the reason for the issue. This is no longer a one-off problem, but a particular car defect. There have been no warnings or extreme weather temperature changes that could factor into the problem. The incidents are sudden and without warning or reason. I have photographs from both incidents.

I am writing to report a mechanical failure with my Kia vehicle that occurred on January 19, 2026. While stopped at a red light, my vehicle suddenly shut off and would not restart. Although the electrical lights came on, the engine would not turn over. Because my car was stuck in the middle of the intersection blocking traffic, I had to call 911 for assistance. When the police arrived, the officer attempted to jump-start the vehicle, but it still would not start. A tow truck was then called to remove the vehicle from the roadway. I paid $290 out of pocket to have the vehicle towed to a nearby repair shop. After diagnosing the issue, the shop determined that the starter had completely failed. I purchased the vehicle on May 15, 2023. At the time of the failure, the vehicle had just exceeded the 60,000-mile warranty, leaving me responsible for the repair. I paid approximately $500 out of pocket to replace the starter. Given the short time between purchasing the vehicle and the failure of the starter, I believe this may indicate a defective component.

UNKNOWN However multiple times the front end of the vehicle starts shaking when I try to break up especially on the highway. The dealership claimed to have repaired it once and shortly after it happened again. When I took it in they first looked and said the parts was ordered but nothing was done then came back and said oh yes it was done then refused to fix it without a charge so I had to pay to repair it since I feared that the brake would give out if I drive it. The other issue was the check engine light just popped up check engine while driving on the highway, when I take it in they are stating that I may have left the gas tank open which is absolutely false. They cleared it but could not or neglect to explain why it was on. All these incidents occur while on highways never in the general local areas.

The contact owns a 2023 Kia Sorento. The contact stated that while his wife was driving 10 MPH, after making a left turn, the sunroof shattered with the sunroof cover closed. The vehicle was steered to the side of the road and inspected, but the contact was unaware that the sunroof had exploded. The vehicle was taken to the residence, where the contact’s husband became aware that the sunroof had shattered. The contact had not sustained any injuries. The vehicle was then taken to a dealer, where it was diagnosed that the sunroof had exploded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 39,000.

While driving on the interstate at 70 mph the front part of the panoramic sunroof exploded. There was no debris or road hazards that caused it.

What component or system failed or malfunctioned, and is it available for inspection upon request? —-The radiator How was your safety or the safety of others put at risk? ——possible fire and engine damage Has the problem been reproduced or confirmed by a dealer or independent service center? —— dealer stated rock chip damage. Contesting as manufacturer defect. They should be a plate to protect from this. Advertisement show vehicles off road so how can a normal highway driving cause this type of alleged damage. Is there No manufacturer design to prevent this flaw. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? ——no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? —— yes, warning message on 3/21/26

The contact owns a 2023 Kia Sorento. The contact stated that while driving at 40 MPH, the "Low Oil" message was displayed on the instrument panel. The contact immediately pulled over and called for assistance. A service technician arrived at the scene and added engine oil, and the vehicle was driven to an independent mechanic to be inspected. The vehicle was inspected, and the contact was informed that the bolts on the oil pan were loose, causing oil to leak from the engine. The bolts were tightened. The mechanic then informed the contact that certain Kia vehicles were under investigation for failures with the oil pan and that the vehicle was possibly affected. The contact stated that approximately 4 hours after the oil service, the "Low Oil" message returned. Due to the failure, the vehicle was towed to a dealer for inspection. The dealer was unaware of any investigations regarding the engine oil pan, and the vehicle remained with the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.

Screen not responding properly

I am reporting a vehicle fire that occurred in June 2025 involving my Kia vehicle. On the day of the incident, I started my car and immediately noticed excessive smoke coming out of the air vents, along with a strong burning smell. I drove only a short distance and pulled into a gas station across the street to stop and check what was wrong. While stopped, my children in the back seat alerted me that there was a fire coming from the rear AC vent area. I known it was fire because I saw flames inside the AC vent located in the back seat area of the vehicle. I immediately got my children out of the car and ran inside the store to ask for help. When I walked back outside moments later, my entire vehicle was engulfed in flames. The vehicle was a total loss. At the time of the incident, there was no recall issued for my vehicle. However, in November 2025, I received a recall notice from Kia by mail that appears to be related to the cause of the fire. I purchased this vehicle from Toyota Cavender in October 2024. Since the fire, I have contacted Kia multiple times seeking assistance and resolution, but I am still waiting for a response. This fire occurred without warning and put my children and me in immediate danger.

I purchased a new 2023 Kia Sorento in February 2023 from Ken Garff Kia Avondale. Since shortly after purchase, the vehicle has experienced repeated electrical and mechanical failures that substantially impair safety. In July 2023, the vehicle began displaying flashing lights, dashboard error messages, and system malfunctions while driving, despite no collision or visible damage. The air conditioning system malfunctioned and blew hot air even when turned off. The dealership stated a front sensor was “damaged” and not warranty-covered, despite no visible damage, and verbally indicated that many other customers were experiencing similar issues. Repairs took nearly four months, during which Kia Corporate engineers were involved. The issue persisted despite repairs. In December 2024, the vehicle began displaying repeated transmission system error warnings, often within the first 5–10 minutes of driving, causing significant loss of speed and drivability. After multiple service visits, the vehicle required a full transmission replacement in July/August 2025 under warranty. Despite this repair, the same transmission errors returned in December 2025. More critically, the vehicle then experienced multiple sudden and complete electrical shutdowns without warning, including: Shutting off entirely while stopped at a red light, requiring a jump start All screens going black and the vehicle failing to restart Restarting only after being left parked for several minutes These events occurred without any battery or system warning indicators and created a serious safety risk, including risk of being stranded or disabled in traffic. The issues have been documented with photos, videos, repair records, and written communications. Due to the ongoing and dangerous nature of these failures, I am reporting this as a vehicle safety defect.

Upon starting the vehicle, it flashed several warning lights that were not on the day before. Including popping codes up on the infotainment system and urging me to schedule a service with KIA. Upon looking up the codes it states HVAC issue, when calling to dealership to schedule a service for it (while it is still barely under warranty) they let me know it might not be covered. That’s when I found out there is a recall only for certain VIN #’s for the exact same issue. My car won’t even drive because the electrical system is being affected. Windshield wipers going crazy, lights not working, AC/heat not working, the emergency braking system braking out of nowhere, the lane departure pulling the wheel while driving without cause. I don’t even feel safe driving the vehicle anymore. Kia needs to have a recall on this that alerts the vehicles owners because I had no clue that there was a potential fire hazard due to faulty wiring.

Was driving on Dallas North Toll way when my vehicle lost acceleration. Had to pull over and engine started smoking and lit a flame under the hood. Car is now at Clay Cooley Kia in Irving, TX. Car has been there for over two weeks and I still have no answers or information regarding the plan to fix it. Major dealership delay and all they keep saying is “Waiting on a Kia Engineer to come out but we don't have a date.”

I have been calling the nearest Kia dealership to have this recall fixed since September 2025 and there has been no remedy since. We do not feel safe using the vehicle due to the recall involving a fire hazard due to HVAC wiring. We have a family that needs the vehicle and its been 3 months with no remedy and no estimated date of when remedy will be available, so remedy for recall is indefinite. We would like Kia to repurchase the vehicle or assist in auto monthly payments, as we are paying for a vehicle that we cannot use. We have kids and do not feel comfortable driving in this vehicle. We use this vehicle to help work and recall has impacted us financially. Below are details of the recall as we are trying to get Kia to help with: Manufacturer Recall Number SC351 There is no remedy for this safety recall ***REMEDY IS NOT AVAILABLE YET*** KIA AMERICA, INC. IS RECALLING CERTAIN 2021-2023 SORENTO VEHICLES. THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) BLOWER MOTOR WIRING HARNESS MAY BE INADEQUATE, WHICH CAN RESULT IN A FIRE. Safety Risk A FIRE INCREASES THE RISK OF INJURY.

Incident #1: [XXX] The vehicle would not accelerate after coming to a stop at an intersection. The vehicle would not exceed 20 MPH with oncoming traffic from both the East and West as I was turning West from a North Bound Road. On coming traffic was traveling between 45 and 50 MPH. I was clearly nearly broadsided. The car displayed flashing lights on the dash as I was attempting to accelerate. Depressing the accelerator did not increase my speed. The car kept at a 20 MPH speed for the 1/2 mile I traveled to pull off the road in a safe location, causing traffic to be disrupted until I could pull off the highway I had the car towed to the Kia of Round Rock dealership November 17th. The car remained at Kia until December 3rd where they were unable to duplicate the problem. I requested the problem be referred to Kia in California. Kia of CA was totally unresponsive when the problem could not be duplicated. Incident #2 [XXX] Vehicle failed to respond to accelerate after stopping before attempting to enter a four lane highway. (No traffic was visible.) The car would not accelerate more than 20 MPR, the speed limit was 55 MPH. For the 1.5 mile trip home, I turned on my hazard lights, kept to the right and flagged traffic around me. The car never exceeded 20 MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Kia Sorento. The contact stated that while attempting to activate the HVAC system, there was an abnormal burning plastic odor inside the vehicle. There was no warning light illuminated. The vehicle was to an independent mechanic who diagnosed the vehicle and determined that the blower motor relay had short circuited and needed to be replaced. The vehicle was not repaired; however, the contact performed a repair based on guidance from the mechanic. The contact stated that the vehicle was repaired, but the failure with the blower motor relay reoccurred. The contact recently received notification of NHTSA Campaign Number: 25V649000 (Electrical System, Visibility). The contact related the failures to the recall. The contact called a local dealer and was advised that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 48,000.

I was Driving the car and the sunroof exploded out of the blue.

Check engine light on. Rear defrost doesn't work. Auto stop/start not working. Cruise control not working. Vehicle shuts off sometimes at stand still and have to put in neutral or park and push Start button. Engine looses power while driving. Check rear cross traffic, check tire pressure monitoring system, check lane departure warning system, check speed limit system, check lane keeping assist, check forward safety system lights are cycling on the front screen and warning ️ signs pinging. Vehicle has been inspected 3 times at a local KIA DEALERSHIP. 1st in 4/2025, 2nd 6/2025 3rd time 10/2025. Module was replaced and 2 days later same issue so Vehicle will be going back a 4th time. No warnings before issues started. Sometimes it does it for hours and sometimes it's back to normal.

Around 35,000 miles the vehicles fuel pump, relay assembly, and smart junction box failed and left my wife stranded. Kia took about 7 days to diagnose and repair.

On 8 occasions, while driving on a highway, the emergency lights started to flash out of no where and the driver could not accelerate. The driver had to find a way to pull over and turn the car off and then restart the car. The car was taken in 3 times and checks were run but no codes showed up. The third time the car was brought in, the mechanic agreed to drive it until the problem could be reproduced. The car was driven for 70 miles but it could not be reproduced. The mechanics were informed that it happened every 300-500 miles and the car had not been driven enough. The mechanics said it was running as designed. Our safety and everyone on the road was put at risk if we could not get over to a shoulder.

The contact owns a 2023 Kia Sorento. The contact stated that while the vehicle was parked, the gear shifter was shifted into drive, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to move forward. No warning lights were illuminated. The contact stated that the failure had occurred more than five times within a month. The failure occurred after a previous repair was performed by the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that previously, while the vehicle was parked on a hill, the gear shifter was shifted into reverse, and the vehicle rolled forward and crashed into a curb. The vehicle was taken to the dealer and was repaired. The contact was informed that the failures were not failures but instead the normal function of the vehicle. The contact submitted a Lemon Law claim and was advised to contact the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,700.

Brakes and rotors needed changed at 23930, not normal

Automatic lift gate closed and injured child. Was placing groceries in vehicle. Closed lift gate with button on lift gate, child was next to me, but hand was behind him. Liftgate closed and would not reopen. Child was injured.

Moonroof unexpectedly shattered, like a bomb had gone off, sending thousands of pieces of glass into the interior and on the vehicle occupants (including 3 children [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While I was driving on an interstate road(with no vehicles around) the sun roof of my 2023 Kia Sorento exploded and the glass completely shattered and caused pieces of the broken glass to fly off. Thankfully I had the visor up so none of the glass fell onto me, otherwise myself and my two kids (3 year old and 6 month old) could have gotten seriously injured. With nearly 80% of the glass sunroof panel above the driver area popping off, that much glass falling onto me could have caused a serious distraction and caused me to run into another vehicle or lose control of the vehicle. At the time the sunroof shattered, there was nobody on the road or any external debris that could have caused the sunroof to shatter like that. I suddenly head a loud explosion that sounded almost like a shotgun being shot and was instantly startled, and when I realized we were all okay in the vehicle I heard the sound of glass sliding off the roof of my Sorento. I then began to see chunks of glass falling on the road behind me which posed as a risk to other vehicles that were behind me and caused other drivers to swerve to avoid being hit by the glass. Since this has happened, I have contacted Kia and taken it in to my local service department. The service manager (when he inspected the sunroof) stated the glass is tempered glass and should not explode when cracked or shattered. Other reports of this exact issue is prevalent online and poses a great risk to consumers, families, and other drivers on the road.

The contact owns a 2023 Kia Sorento. The contact stated that while driving 55 MPH or higher, the vehicle was vibrating abnormally. The contact stated that while depressing the brake pedal, the brakes seized with an abnormal sound coming from the brakes. The vehicle was taken to the dealer, and the contact was informed that the vehicle was included in an undisclosed recall related to rotors, and the rotors were replaced under the recall. However, approximately 2 months after the repair, the failure reoccurred. The vehicle was returned to the dealer, and the contact was informed that the rotors had failed again and needed to be resurfaced. The dealer started to resurface the rotors, but the contact decided to stop the process. The contact researched and determined that rotors needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.

I was driving down the highway when the sunroof randomly exploded, there was no debris that hit the roof or damages to the roof prior.

on [XXX], the check engine light came on solid. My car is just 2 years old, only has 22K miles, and is currently under warranty, as it is a leased vehicle. According to Auto Zone, it was a "speed sensor". On 7/25/25, I was able to get an appointment with Garvey Kia of Queensbury, NY and the fault code is the "input turbine shaft speed sensor B circuit range for performance". The service technician told me that it is not able to be accessed, as it is internal, and it is not serviceable. My safety and the safety of others were at risk because the car would go "limp" when accelerating, there was harsh and delayed shifting, erratic RPM readings, and no power when accelerating. This inability to accelerate causes problems in traffic and when trying to get through intersections or out of side streets when acceleration is imperative. Yes, the car has been inspected by the Kia dealership. This same exact thing happened on [XXX], in which Destination Kia of Albany had by car for over 4 weeks to replace the transmission. At that time, the car had under 10K miles and was not even a year old. At that time, they put a refurbished transmission into the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front panel of panoramic sunroof shattered while driving on Interstate 90 at approx 65mpg. Sunroof was fully closed. Exploded on its own with no outside influence. Conditions were clear and dry. Sounded like a gun shot and glass was flying everywhere. Fortunately shade was closed with no glass entering passenger compartment. Could have resulted in injuries or accident if glass entered the driving inside area.

6/22/24-Initial start of dashboard light "miscommunication"-Codes could not be duplicated at Evans Kia dealership 7/11/24-Miscommunication occurs again-Codes pulled for diagnostics 7/22/24-Car brought in for scheduled appointment to dealership to "fix" communication errors: I was told "There was an issue with the system not updating but I should be good to go now" 2/17/25-Communication errors reappear on dash-Car taken back to dealership; Tech line case opened; Dashboard Cluster Replaced; Car given back to customer 3/20/25-Lemon Law Case filed: Determined past mileage window-Given $3000 settlement for my trouble 6/23/25-Miscommunication reappears on dash: Car taken back to dealership; Tech line case opened; Replaced Steering Column Assembly-Car given back to customer Customer files complaint with Kia Customer Affairs 6/30/25-Miscommunication reappears on dash: Car taken back to dealership; Numerous codes read from diagnostic-Tech line case opened-Front windshield camera is ready "overheating"-Tech line advises for the the camera to be replaced; Car not given back to customer and tech authorized to test drive 7/07/25-Customer informed miscommunication reappeared on dash; Tech line contacted and additional repairs pending their advice 7/15/25-Field Tech scheduled to come to Evans Kia dealership 7/24/25 "The safety of both myself and my children has been repeatedly compromised. No representative within Kia's organization has been able to provide assurance that, when all dashboard warning lights illuminate, the vehicle will not experience a complete malfunction. As a result, I no longer feel safe operating the vehicle. In July 2025, I formally requested that Kia Corporate initiate a buyback of the vehicle, rather than returning it to me following another attempted repair."

Safety concern. Vehicle suddenly could not maintain highway speed; vehicle unexpectedly decelerated. We were forced to pull over on the shoulder of the freeway. We called 911 and officers came. Officer confirmed being stopped on the shoulder of a major freeway was a very dangerous situation. We had 3 adults and two sleeping children in the car. No warning signals in the vehicle prior to the incident.

The car is accelerating without anyone pressing down on the gas, not accelerating when our foot is on the gas, jerking unexplainably and the emergency brake warning is coming on when it has not been employed.

The car overheated while driving and my wife and daughter had to pull over to side of road. Engine Coolant was spilling everywhere. Car was towed to Raceway Kia in Freehold NJ. The dealer advised my wife that the radiator needs to be replaced and it was NOT covered under warranty. They claim that debris from the road must have damaged the radiator and therefore it was "third party damage". I searched the web for incidents and found that this ios a design problem in the Kia Sorrento. Their design causes the vulnerability to get damage to readaitor due to leaks. This should be recalled and redesigned before someone gets seriously injured as a result.

Even though the dealership reports that safety recall 23V610 / SC280 for the mounting clip replacement was completed on 2/16/24, my rearview camera has just fell out of its housing, hanging by its wires, with the mounting clips laying broken in my driveway. My rearview camera is currently unusable; its taped up so that it is not just swinging by the wires. When I contacted my dealership, they are pretty sure they can get this work covered under the warranty, but they are not sure. And my VIN# is currently not pulling up any "Active Recalls". Either the clips they used to replace the previous clips were also bad, or the dealership didnt actually complete the work as reported.

All safety features disabled, srs light turns on, vehicle shuts off when driving, guage cluster is inop doesn’t show speed.

Vehicles instrument cluster goes black at times ( speedometer, tach and all exterior lights and turn signals are inoperative during this time) I took it to the dealership and they said they couldn’t duplicate the problem

The USB ports disconnect intermittently cause maps and phone calls to disconnect temporarily. Sometimes not connecting again until I turn off and on the car.

Vehicle gear slipping acceleration loss with difficulty in proper control of the vehicle. Vehicle has a consistent noise that comes from the accelerator as if something was loose and vibrating. The wheels don’t seem to be moving at the same time and feels like the cars slightly moves side to side as if something in the structure of the vehicle has como off loose with sounds/ rattle coming from the passenger side and back. The vehicle has have wheels aligned and checked more than 6 times with continuous problems and no real solution from the dealers. The dealer has stated everything is fine and to go back if a light sensor turns on. They have said every excuse possible, from telling me that I don’t know to drive the vehicle to having the cops called on me to be removed from the premises . To the dealership telling me they will not check the vehicle. I have gone to 5 different dealership and they refuse to acknowledge my concern with the vehicle. I went ahead and place the vehicle on a lemon law and settled with Kia stating they would validate the warranty. The problem is the dealership have told me that they have to do lots of paperwork and they have to replicate the problem, but have me drive the vehicle instead of them . They stated they only drive the vehicle for about five minutes. The service advisor at time have requested authorization from me inorder for them to drive the car. When asked for a mechanic to do the testing, Ive been told they are may no be available and are working on other vehicles.I have stated the vehicle starts presenting the problem after it has been driven for a while. Again the dealership dismisses all of my claims. The vehicle doesn’t feel safe to drive and I fear a collision may happen putting my life and others at risk.

Was driving up a hill when the 'Auto-Off' light started flashing on the driver display. Car would not accelerate above 20mph. At the top of the hill, I switched gears to neutral and the car began operating as expected; however, the same behavior occurred again at the next hill. Pulled over and restarted the car. Car worked as expected after restart. This is dangerous. I was taking my daughter to school in morning rush hour traffic. We live in a very hilly area and I'm terrified to drive the car. I dropped it off at the dealership almost 2 weeks ago and they have yet to identify the issue. I do see similar complaints on this site so I'm hoping that you are investigating.

Engine consuming excessive oil between oil changes.

When I start driving, there’s a lot of hesitation like it’s going to stall and it also does this going up hills or mountains? I was on the interstate and there was a line of cars behind me and my car started to hesitate and almost stall, causing all cars behind me to break to not cause a domino effect accident I have reported this to the Kia dealer and knowing that there’s a lot of DCT problems that are posted all over the Internet they are saying there is no problem with the car upon doing research again there is a lot of DCT reporting of Kia’s not just my Sorrento please do some research on this and help me. We just bought this car. There is 13,000 miles on it. It should not be doing this and again I’m going to a different Kia to see if they say the same thing. Below you ask for a date that this happened there is too many dates to enter, but I will try to enter the very first one that we experienced.

What component or system failed or malfunctioned, and is it available for inspection upon request? I was driving and the car completely shut down- I could not use my brakes or accelerate. I had to pull along the road in ongoing traffic to coast to a stop. I lost all control. How was your safety or the safety of others put at risk? I was in traffic and the cars behind me had to slow down immediately, I could not speed up or even brake to come to a stop. Others around me as well as myself were in danger. Has the problem been reproduced or confirmed by a dealer or independent service center? They reviewed and said they scanned it and did a drive test and could not find the cause. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, It was seen at the Kia dealer I bought it from. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? As soon as the vehicle lost power there was a warning sign on the dash that showed "limit" with a half circle emblem.

Transmission Warning Indicator appears on Dashboard Cluster and vehicle bucks and stalls and won't shift properly. Dealership found Transmission was never filled properly and below specifications according to Kia Service and was verified the fluid level was extremely low and not filled to specification from factory. The dealership filled transmission to proper level and test drove vehicle. Issue seamed to be fixed. But now a month later same transmission is is happening with Transmission warning Indicator and vehicle bucking and not shifting properly causing erratic vehicle behavior and safety issues.

While driving vehicle looses throttle power, goes into limb mode. Does not throw any codes. Turn the car off then back on and drives fine for a little bit. Has happened numerous times. Multiple trips to the dealership but since no codes pop up nothing can be fixed. Major safety issue!!!!

Mounting bracket for the backup camera failed and caused the camera to dangle from the car. This caused me to not be able to use the camera to view objects and surroundings directly behind the vehicle. A dealer said they fixed the part back when it was originally recalled, but the new bracket broke and the dealer is refusing to fix the issue. They said the initial recall was completed and the part is now out of warranty and therefore they will not fix it, even though the exact part that was recalled originally has now failed again.

Car is a huge safety issue. Seems to be DCT transmission issue. Car gets stuck in first or second gear and revs all the way up. Happened multiple times getting on highway or at intersections. This has almost caused multiple accidents for me. You can push the pedal to the floor and it won’t do anything. The only temp fix is turning car off and back on.

I had just entered the highway and reached highway speed of 70 mph. Without any warning, the engine died, all of the dashboard lights came on, and I was unable to accelerate. Thankfully I was in the right-hand lane and there was an exit ramp a short distance ahead. The car decelerated as it had no power, and cars behind me were honking. I was able to exit the highway and coast into a parking lot just off the frontage road. Had I not been able to get off the highway, the vehicle would have been stalled in fast-moving traffic, and a pile-up could have easily occurred. I turned the car off using the push button start/stop, waited several minutes, and restarted the car. The check engine light was on and the car diagnostics system reported an issue with the "engine management system." Upon clicking the details link, the diagnostics system further stated "A possible condition with your Engine Control System has been detected. A full system check is recommended to be done soon. Please contact your local dealership to schedule an appointment." I took the car to a local Kia dealership, and they stated they could not recreate the problem. They reported they "inspected the vehicle for DTC's and found code PO65312 in history." They cleared the code and reported, in writing, that "no issues found during test drive, vehicle currently operating properly, no further action taken" and gave the car back to me without fixing anything. They stated it may need to be diagnosed for longer ext diag time. The vehicle is available for inspection, and I would appreciate any help I can get as I got no help at the dealership.

When attempting to start the car, the engine will not start and every alert system and dashboard light turns on. The car is undriveable when it does this. It takes 5-10 minutes of turning the car on and off before it stops and is drivable again. It does not happen every time and seems to be random. This has happened 5 times. An additional 6th time this same issue happened while I was driving - all of the dashboard lights went on, and every alert / warning turned on (forward collision, lane warning, etc). The steering wheel also became stiff and extremely difficult to turn. I have been attempting to work with 2 different Kia service departments and their corporate escalations department without luck. They are unable to replicate the issue and are planning to give the car back to us. After seeing so many similar or same issues reported on various forums I am filing a NHTSA claim. (One forum example here: [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle was purchased new. From day one, there were issues. When it was delivered from the factory, it was discovered to be partly unpainted. This raised quality concerns. So far, the most serious has been that the motor blower failed at approximately 29,700 miles. This resulted in the vehicle filling with noxious fumes. It then had to be abandoned on the side of the highway. This led to a fire dispatch and later urgent care visits. Prior to towing, it was discovered that the AC was not working and the engine coolant reservoir was at ~ 1/4 of the minimum line. Ultimately, the vehicle was towed to King KIA. They held the vehicle for 2 weeks. They drove the vehicle 16 miles. However, they did not diagnose the problem. The only action that they took was to refill the engine coolant reservoir. Prior to pick-up, we notified the KIA Customer Service Escalation Case Manager in writing that the vehicle had not been fixed and continued to represent a safety risk to our family. They took no further action. After pick-up, the vehicle was driven approximately 35 miles before the smoke started to fill the engine cabin. It was taken to two independent mechanics along the side of the highway. One was Vienna Auto Care and the other was Jiffy Lube Auto Care. Both identified that the motor blower resistor had likely failed. The JLAC manager also identified white material on the engine manifold believed to be engine coolant. All was documented in writing. The vehicle was towed back to King KIA. Prior to towing, the JLAC manager told us that melted motor blower casing was highly toxic. (Later, the KIA Case Manager informed us that he would admit that our family was put at risk by being told to pick-up the unfixed vehicle.) He also told us that if the motor blower failed then it likely was not an isolated case. This time, the motor blower failure was reproduced. However, the engine coolant issue has yet to be resolved. We are now being instructed to pick-up the car again.

This was an alarming situation. I was taking my wife for a cancer treatment in our 2023 KIA Sorrento with 2600 miles on it. The instrument panel showed a A with a circle around it, blinking continuously. I was going up a grade in a town and the car would not accelerate. All of a sudden the engine SURGED the brakes would not stop the car, I put it into neutral and went into a parking lot. If there would have ben a car in front of me or no place to pull over there would have been a serious accident. I called the KIA dealership and took it in for a diagnostic test. Nothing wrong with car was their answer. In the mean time I am afraid to drive the car. I am [XXX] and reflexes are not as good as they were [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Twice while driving on the highway the engine power went off and all the safety lights flash and I could not accelerate. I was able to pull Over in neutral and restart the engine. When taken in for inspection, no problems were found. It happened again in June after the 7500 mile inspection on May 9th. This issue is life threatening as it could easily cause a fatal crash if I was not in the right lane, on flat ground, with a shoulder. There was no warning light.

The blind spot assist warning came on, with no other cars around, and then the engine seized. This Sorento is a 2023 and only had 29000 miles. The engine is now destroyed and kia is not upholding the warranty.

On the morning of July 14, 2024 I noticed a crack on the driver side on the window. The crack appeared on the bottom of the window and travel upwards where it ended. This morning July 15, 2024, the crack spread across towards the passenger side of the vehicle. Nothing hit the window for it to develop a crack as my car was parked in the driveway and there were no markings on the window. I do put on the window sun visor to keep the excessive heat out of the car.

The contact owns a 2023 Kia Sorento. The contact stated that the engine START/STOP feature was malfunctioning. The contact stated that while at a complete stop, the engine START/STOP system caused the vehicle to restart, and then to stall, nearly causing a crash. The battery warning light was illuminated and the message "Shift to Park to Start Vehicle" was displayed. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,200.

THIS IS THE SECOND REPORT I AM MAKING. As in my last report this involves the driver’s seat and changing profiles on the infotainment system. - The driver’s seat/profile will keep my settings for a few weeks or months and then it randomly forgets and resets to the factory settings. - On June 18, 2024 the infotainment profile was set for my husband. I switched to my profile and was backing out of my garage and the seat switched to factory settings while the car was actively in reverse. I am short and could not reach the break or gas pedal! - The dealer has not had any other complaints like this.

While driving on 3 separate occasions the AEB engaged causing vehicle to stop completely in the middle of the roadway with nobody in front or on the side and Im not too sure if anyone was behind. Vehicle was going 50mph on two occasions and 35mph on the third occasion. Took to dealership was told there is nothing they could do about it unless the vehicle is giving off code(s). Called the dealership again when incident occurred told me the same thing, finally when the third time it happened I contacted KIA Corporate made a case and now waiting for a call back. Very concerning safety issue that needs to be recalled

CURRENT MILEAGE 6,776 miles -Purchased the vehicle and on two occasions the AEB Emergency brake system came on twice without any cars around- Also, twice the engine shutdown light came on and acceleration has stopped on me and the vehicle stalled, which is dangerous if Im on the parkway or road where I cant pull over like a bridge. NICE LOOKING CAR BUT DONT BE FOOLED- A RECALL NEEDS TO BE SENT TO PROTECT OTHERS FROM A CRASH IMMEDIATELY.

I bought a 2023 Kia Sorento SX with 11 miles on the vehicle in June of 2023, On 7/17/23, within a month and a half of driving it, it would lose all power and would not respond to excelleration, whereby coasting to the side of the road. All warning lights would come on, 3 codes popped up, one of which is the malfunction of the engine. I would turn it off and back on to reset the computer and it would drive. I took it to my local Kia service department and they cleared off the codes and couldn't recreate or duplicate the problem. On 8/23/23 I experienced the exact same experience the same scenario, but this time I could barely pull over it had loss of power and I was about to drive through an intersection. Took it back to service they performed a complete check without success they kept it for 2 weeks to try and duplicate the problem, wasn't fixed. The 3rd time on 5/06/24, same problem, they still don't know what causes the car to lose power. I am concerned that the car will cause a fatality to myself, my family, or to another motorist. This car is not safe to drive because the computer systems shut down while driving and it is sporadic and unnerving when it happens.

As I was driving the car it suddenly lost power… then all warning and sensor lights came on in the dash. I pulled the car over and restarted and the engine turned on but would not engage to drive. It was stuck. Multiple engine and transmission warning codes appeared on my Kia app for the car. Kia’s response to resolve has been non existent. I am fearful for my safety if this happens again. It’s the second time.

Engine light came on and I don’t have 30,000 miles on my car. The service tech informed me that they’ve seen this and Kia had not issued a recall

The contact owns a 2023 Kia Sorento. The contact stated while driving at various speeds, several unknown warning lights and messages flashed on the instrument panel. The contact was forced to pull over and restart the vehicle due to the failure. The failure was intermittent. The vehicle had been taken to the dealer on multiple occasions; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure and a claim was filed. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 2,000.

Battery draining on new car after new battery replacement.

On 3 different occasion when parking in my driveway (on a hill) my car rolled while in park. On the first occasion I almost ran over my wife who was taking our young daughter out of her car seat. Fortunately I was still in the drivers seat and able to press my foot on the brake. On the next two occasions there was nobody around and the car rolled into the street. I have contacted Kia repeatedly to fix this issue and they have done nothing. The dealership says there is nothing wrong and is now refusing to answer calls from myself and Kia. Kia is saying it's up to the dealership to fix. This is incredibly dangerous for people who are not aware there is an issue. The dealer accused me of not activating the parking brake. As I explained to them the car would have rolled me over before I could walk away - so that is impossible. I can't replicate this every time. I have been able to replicate it one other time but did not get it on video. This makes the situation that much more dangerous especially with little kids. I now park every time with my emergency brake engaged.

Purchased brand new 2023 Sorento on 12/30/23. On Jan 14th, with less than 300 miles on it, had 1st incident. All lights on dash came on said Engine control system, lost all ability to accelerate. Had to get out of traffic, as safely as I could. Turned car off and waited 5 min. Turn car back on, check engine light stayed on but could give gas. Took to dealership and a code was stored in history, engine control module. 3 days later took it back to get fixed and they could reproduce problem or get any code. Put flight recorder on, drove it for 11 miles, nothing. Said they can't fix without a code. On Feb 17th, with 1500 miles, same situation. All lights on dash, cannot give any gas. Extremely dangerous in traffic. Got off road and on display it said it performed 7 checks. All showing good except Engine Management System. Shows condition with engine control system and take to dealership immediately. It was a Saturday, service was closed. Check engine light stayed on Saturday and all day Sunday. Monday, check engine off. Took to dealership, no code found. This is a brand new car and has has same problem twice now. They are saying they need a code to fix. So now I'm driving a ticking time bomb, a death trap. Scared to drive on interstate or anywhere with heavy traffic. When you loose ability to control cars speed, that's EXTREMELY dangerous. I dropped car off at KIA and will NOT pickup until they can tell me what's going on with my brand new car. Why KIA put a safety feature that "limp mode" stops the car from accelerating is beyond me. This is so scary and disappointing.

On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint

Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.

[XXX] was shopping for new vehicle and compared advertised window sticker safety rating to NHTSA rating. The rating on the window sticker was incorrect (stated 5 stars when NHTSA confirms 4 stars). Concerned that this is false advertising and misleading for consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission Oil light came on and the vehicle lost power. It was determined that the Transmission was faulty with only 3800 miles.

The contact owns a 2023 Kia Sorento. The contact stated while driving 45 MPH, there was an abnormal squealing sound coming from the steering wheel and the steering wheel was difficult to turn. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact stated that the vehicle received an unstated repair; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 1,328.

The contact owns a 2023 Kia Sorento. The contact stated while driving 35 MPH, there was squealing sounds coming from the steering wheel and the steering wheel was difficult to turn. The contact stated that several system warning lights illuminated and the check lane departure warning, check speed limit, check high beam assist, and check driver attention messages were displayed. The vehicle was taken to the dealer to be diagnosed but was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 2,400.

While driving there is a loud squeak that is coming from the steering column on the left side. The dealerships cannot reperform because it only happens about 60% of the time when driving. We have brought the vehicle in twice now and both times the dealership could not recreate the noise. Many people are having the same issue with the 2022 and 2023 Kia models. They have speculated on what is causing the sound. One individual that was able to get their dealership to work on it said their dealership had to replace the "power pack" which is a steering column control module. Another individual said that their dealership had to emergency order a new steering column to replace it. Each of these makes me believe that there is an issue that Kia is not addressing that is putting the lives of drivers at risk. If the steering control module goes out while driving it could cause the driver to be unable to turn normally and cause an accident, or if something breaks within the steering column that restricts the movement of the steering wheel an individual could go off the road or hit someone. Steering issues are extremely dangerous to the driver and the general public, so I am hopeful that this will help get the ball moving on finding out what is going on with these steering columns before a serious accident occurs. Thank you.

Made several attempts to fix squeaking and rattling in steering column when lane keep assist is engaged. Dealership vehicle was purchased from notified me " we cannot replicate the problem", after driving my vehicle 59 miles. I sent multiple of the issue via email and text message. Finally, the service manager agreed to let her shop foreman do a ride along. At this time, Demontrond Kia acknowledged there was an issue. Demontrond Kia diagnosis was " Found vapor lines vibrating on brake lines causing the noise from steering wheel." Kia technicians re-routed vapor lines from brake line and test drove the vehicle another 89 miles. Two days later the same exact issue was still present. At this time, the Service manager has yet to respond back to me. I sent a request for an appointment to take care of the reverse camera recall through the kia access app twice after emailing the Service manager. I still have not heard a response.

1. I have been complaining about the vehicle turning off by itself. No one is listening to me or telling me what is causing the problem. I have numerous witnesses when the car turns off by itself. It isn’t safe. It could cause a deadly accident. No it’s not the auto shut off either. I have to put the car in park and hope it restarts each time. 2. When auto shut off is in use the vehicle stalls leading it to act like it’s trying to get fuel to move and turns off. I’ve come too close to having accidents. I never know when it will do it. Sometimes I don’t drive it because I don’t want to be held liable for causing an accident and harming somebody's life. 3. I had been complaining to them that I smelled something burning but I couldn’t identify it. I asked them to keep my car and check it out and they refused. While driving in the hottest summer the AC goes out. I immediately took it to the dealership. The worker said we can’t fix it. It'll be a week before they will take my vehicle. The lady was rude and said go to another dealership. It was too hot not to have AC then on top of that it rained the rest of the week and I wasn’t able to work because I couldn’t defog my windows to drive. It finally stopped raining and I was able to get another dealership to check it out and they told me something had burned up that makes the AC work ( I have the paperwork). If they would have checked the car like I asked when I first started complaining about smelling the burning smell this could have been avoided. Also, I don’t get notifications about recalls via mail, phone, call, email etc.

Dear NHTSA, I am writing to report a serious safety issue with my 2023 Kia Sorento, purchased in February 2023 from Ken Garff Kia Avondale. In July 2023, I began experiencing alarming issues, including flashing lights, dashboard error messages, and malfunctions, despite the vehicle being unused for several days with no visible damage. The air conditioning system malfunctioned, blowing hot air even when turned off. Upon inspection at the dealership, I was told the front sensor was damaged, with a repair estimate of $1700. However, no visible damage was evident, and I believe this issue should be warranty-covered due to its electronic nature. The dealership noted that 35 others faced similar problems, raising concerns of a manufacturing issue. Despite persistent efforts and a replacement part installed nearly two weeks later, the problem persists. I've incurred nearly $500 in rental car expenses, as the situation remains unresolved, even with involvement from Kia Corporate engineers. My aim in reporting this issue is to ensure consumer safety and seek a prompt resolution, as I continue to make $1k monthly payments for an unused Sorento. I respectfully request your assistance and prompt investigation into this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission problem arised on/about 9/15/23 and 3,000 miles. There is a distinct shudder when shifting through lower gears, more recently, on/around 4,000 miles l, shudder is growing worse, and there is intermittent problems at highway speeds. This is very dangerous, and could cause an accident/injury at any time. I have been to my local Kia dealership 3 times now, who have flight recorded and concurred with me that its the transmission failing, but have been sent home every time with "we don't know exactly what it is, so keep driving it". These symptoms are very similar to the 2021 model years dct transmission recall problems. I know of others with this same problem, and Kia needs to be held liable asap.

There are two user profiles on the main infotainment system for this vehicle and there are two seat position memory buttons on the door. I am the main driver of the vehicle and have input my seat position into seat memory button #1 on my door making sure my profile on the infotainment is up and the position is confirmed. The system will randomly delete my position and the seat will move to what appears to be the factory setting. I am 5’ 2” so the seat moves lower and so far back I cannot reach the gas nor break pedals. As this has happened what seems like at least 100 times, I mention the problem to the dealer in early August 2023, they had not heard of a similar problem and they ran a diagnostic and all was fine. On Saturday, Sept 9, 2023, I was in the driver seat and put the vehicle into drive. A few seconds later my husband changed the infotainment system from his profile to my profile and the seat went to the factory setting while the vehicle was in drive and I could not reach the gas nor the break pedals. Luckily I had not pressed the gas yet and we were on a flat side street and the vehicle did not move but we were in a residential neighborhood. The second problem has happened around five times with the latest incident on Friday, September 8th. I was on the interstate traveling at 75 mph with light traffic I came up on a few vehicles and noticed the blindspot detectors on both sides of the vehicle did not work while passing the other vehicles. I have also had this happen in heavy traffic with speeds in the 30-50 mph range.

I was cleaning my Kia and I was wiping the back-up camera, the camera housing clip broke and I didnt even put any pressure.

I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.

My blind spot and forward collision warnings kept going off with any vehicles in front me or in my blind spot. I was on the road by myself and they constantly would go off over and over and nothing covering the sensors.

Driving my vehicle my sunroof glass shatter, now it has a big hole in the middle. The car is at kia in laurel Maryland.

I just purchased my car four days ago as I was driving on expressway. I got an error that there’s an issue with my engine and cooling system. And the engine light has came on. This car was purchased brand new from a Kia dealership in Dearborn Michigan.

The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and informed the contact that the manufacturer needed to be contacted to check the logs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

Sunroof on the vehicle blew out out of nowhere. No prior cracks or damage.

My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.

On 6/6/2023, the sunroof shattered while driving. No rock/debris collided at this time with the sunroof and I believe this is a security malfunction due to the glass overheating. This incident isn't the result of mishandling on our (the consumer's) behalf. The car dealership (VANGUARD KIA of Arlington) has denied responsibility in the defect of this car part. As such, I'm filing on for our situation and warning of others who are at risk. Additionally, no warning lamps, messages, or other symptoms of the problem were present prior to the failure.

The contact owns a 2023 Kia Sorento. The contact stated while driving 70 MPH, the vehicle independently decelerated with the transmission error warning light illuminated. The contact was able to push the vehicle to the side of the roadway. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,000. The VIN was not available.

This vehicle has four drive modes… when in eco mode and pulling onto a road with a steep grade the car lacks power to safely drive. This only happens in eco mode. I have tested 4 times and got the same result. The hesitation lasts for about 3 seconds with that gas pedal fully depressed the vehicle moves about 2 mph maybe slight faster but it’s noticeable. Thank you.

I have only had the Kia Sorento for a few months and bought it brand new. While driving normally, one of the collision warning indicators came on while switching lanes and then nearly every alarm in the car cycled continuously. These audible and visual alarms were highly distracting to drive with and it is surprising the software allows this to happen and that there’s no sensor override or silencer button. Even when the car is turned off and back on again the alarms continue. I took the car into the dealer and it sat there for two weeks waiting for Kias central maintenance group to give them some guidance on what to do. They suspected a short somewhere and checked the main controller wires and one of the pins was a bit loose. After adjusting the pin they drove the car a few times and returned the car to me after it had been there for 3 weeks total. Within two days of driving it the same alarms came back. I will be taking back to the dealer again, hopefully this problem is only on my vehicle, but these smart cars should really have a way for drivers to easily disable all the sensor based features in case this happens so at least the car can still be driven to get maintenance without increased risk of an accident. If I had been on a long road trip or in a rural area it could’ve been hours on the road driving with alarms blaring constantly and highly distracting.

was driving down road that was dry with sunshinning. Vehicle Traction control then came on breaks went to the floor and steering wheel started to jerk while the car was still going 55 MPH