JM3KFBCL9R05129492024 MAZDA CX-5Preferred Package

See attached document for complaint.

Driver side seat rocks back and forth when braking and cornering. Feels loose

On 06/18/2026, the vehicle displayed multiple safety warnings, including ABS malfunction, dynamic stability control/traction control malfunction, Smart Brake Support and Forward Obstruction Warning disabled, possible forward sensing camera malfunction, and airbag/seat belt pre-tensioner malfunction. These warnings involve braking, stability control, collision avoidance, airbag, and seat belt safety systems. This was not the first occurrence. On 04/24/2025, the vehicle displayed similar warnings, including critical brake system/Electronic Brake Force Distribution malfunction, ABS malfunction, Smart Brake Support and Forward Obstruction Warning disabled, possible forward sensing camera malfunction, and keyless entry malfunction. The vehicle was towed at that time. The vehicle was inspected by an authorized Mazda dealer in June 2026. The dealer replaced the battery under warranty, but I was not provided diagnostic trouble codes, a root-cause explanation, or written confirmation that the braking, ABS, airbag/seat belt, stability control, Smart Brake Support, Forward Obstruction Warning, and forward sensing/camera systems were fully diagnosed and verified safe. The dealer inspection report also listed the mileage as “No Mileage.” The vehicle is available for inspection upon request. I do not feel safe driving it because the repeated warnings involve braking, collision avoidance, stability control, airbags, and seat belt systems. I am concerned that an electrical, braking, or safety-control defect may disable safety systems while driving.

Faulty headlights. One was replaced at 35,678 miles (passenger side) The other one is going bad (driver's side) (approximate mileage: 55,000) A dealer has confirmed the problem. Quoted 19223.93 for the replacement on 04/21/26. Manufacturer informed. No help. No warning messages for faulty headlights.

My car caught on fire on [CCC] and it's completely burned down, a total loss. Following is information about my car and some summary of what happened. Car information: - Mazda CX5 2024 - Bought in June or July 2024(car payment only made 22 times so far) - Odometer 24,445mi(as of 05/15/2026) What happened: - In [XXX] Friday afternoon, I was in Bellevue and noticed an engine overheat warning. So, I stopped immediately to cool down and called Mazda Dealership(Lee Johnson Mazda) to schedule a service. - Then after 20-30 minutes, I started the car again and the warning was gone. So I drove slowly and got on [XXX] to head home in Kirkland. I was already driving slowly. - After a few minutes, overheat warning as well as engine warning started firing and noticed that smoke coming out of bonnet. - So, I pulled over on the shoulder near [XXX] and called roadside assistance. But even before I get connected to the roadside service, engine caught on fire and I had to call 911. - The car is completely burned down and it's a total loss. - State patrol wrote me a "Exchange of Information" and "Tow/Impound and Inventory Record". Why I am submitting this form: - This car is less than 2years old and has been seeing Mazda service regularly. The odometer checked by dealership on 05/15 is 24,445mi which is slightly more than 24,000 which is stated in the Lemon LAW. But still, the car is pretty brand new and around 24,000 ish. So, I'm wondering if this still qualifies for Lemon Law. - Even before this happened, I had a service history for engine warning and get the engine checked on 05/15/2026 which is exactly a week ago before the accident. Also, they said the engine thermostat had an issue and replaced and covered by Mazda's warranty. - Overheat and engine warning was on and off. As soon as I pull over, it caught on fire. - This happened on [XXX]. It was very dangerous and lucky that we pulled over on right before it caught on fire INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Mazda CX-5. The contact stated while driving at 45 MPH, the check engine light illmiunated. The contact mention when depressing accelerator pedal, the RPM's get suck independently and the vehicle fails to respond as intended. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, however the dignanoses was unknown. The vehicle was not repaired. The manufacturer was not notified on the failure. The approximate failure mileage was 39,381.

Sunroof glass failure that occurred on my 2024 Mazda CX-5. While driving to work on May 9th at 11:16 pm going 67 miles per hour on route XXX in [XXX] , I suddenly heard a very loud popping/explosive sound from above the vehicle. Upon safely pulling over, I discovered that the sunroof glass had shattered unexpectedly. There was no known object strike that I or my two passengers observed, no prior cracks or chips visible before the incident, and no warning signs of damage beforehand. The glass appeared to have exploded outward/ upward and appeared curved upward. Most of the glass we believe hit the vehicle behind us as it was gone by the time we were able to safely pull over. It was approximately 58 degrees outside with no inclement weather. The vehicle currently has approximately 53,000 miles and has been properly maintained. The incident was extremely startling and created a significant safety concern while driving. Luckily, the interior sun visor was closed when this incident occurred, preventing the glass from entering the vehicle and injuring myself or my two passengers. Because the vehicle is relatively new and the damage appeared sudden and unusual, I would sincerely appreciate Mazda reviewing this matter for possible warranty or goodwill assistance. I have always valued Mazda’s quality and reputation, and I am hopeful the company can help support resolution of this unexpected issue. I have attached photographs of the damage and would be happy to provide any additional information needed. I would also appreciate the dealership documenting whether any definitive impact point or external strike evidence was identified during inspection. Thank you very much for your time and consideration. I look forward to working together toward a resolution. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Passenger side headlight was making a loud noise. When it began, it happened sporadically, but in ~two weeks, it happened consistently whenever the car was on and could often be heard while driving. The sound was consistent with other reports of the headlight assembly failure and those covered by TSBs for 2019–2023 models. The vehicle was brought to the dealership, the noise was verified as being the headlight failure, and it was replaced under warranty.

While driving on the freeway, the car stopped having the ability to accelerate. The engine light came on, and I received a notification on the Mazda app stating there was an "engine malfunction." I took it to Mazda, and they told me nothing was wrong. Flash forward a month and the same exact situation occurred. I took it to Mazda, and they told me the same thing. This is incredibly dangerous, as losing the ability to accelerate on a very busy freeway is life-threatening.

The contact leased a 2024 Mazda CX-5. The contact stated that the yellow electronic emergency brake light was displayed. The cruise control and rear brakes were inoperable. The brake pedal was pulsating while depressed. There was smoke coming from the front brakes. The vehicle was taken to a local dealer, who replaced the brakes, and the module was inoperable, but the failure recurred. The vehicle was taken to three independent mechanics, who determined that the rear brakes were firm. The manufacturer was contacted, and a case was opened. The failure mileage was approximately 24,000.

headlight fan motor went out in both lights in under 3 years

Incident Description: On multiple occasions in January and February 2026, while operating a 2024 Mazda CX-5 in reverse on low-friction surfaces (snow/ice) with a slight incline, the vehicle suffered a total systemic failure. System Failures: While reversing at low speeds, the engine spontaneously shut off without warning. This resulted in an immediate loss of power braking and power steering. Simultaneously, the electronic gear selector (shifter) became non-functional, preventing the vehicle from being placed into 'Park' to stop the uncontrolled rearward slide. Safety Risk: The vehicle became a "runaway" object on several occasions. In one instance, the vehicle narrowly avoided crushing a pedestrian against another parked car, stopping only when the tires reached a different surface texture. In a separate incident, the vehicle slid uncontrolled down a residential hill, striking snowbanks. There is a grave concern regarding whether the Supplemental Restraint System (airbags) remains functional during these engine-stall events, as the dealer could not confirm occupant protection status during a total power loss. Inspection & Reproduction: The vehicle was presented to an authorized Mazda dealer on March 3, 2026. The service department attempted to replicate the issue by reversing over soapy water on a gravel surface. However, due to the high friction of the gravel, they were unable to induce the specific tire-slip/low-traction conditions required to trigger the malfunction. No error codes were found during an informal scan, and no warning lamps or messages appeared prior to or during the failures. Component for Inspection: The vehicle is available for inspection. I believe the failure is rooted in the traction control or engine management software, which appears to improperly shut down the powertrain when it detects specific wheel-spin patterns in reverse, subsequently disabling critical safety systems including brakes and transmission locks.

Premature failure of headlight assembly unit, (buzzing sound, known issue) completely unacceptable for this to happen right out of warranty. I don't think I will touch another Mazda in the future.

Timing Chain cover leaking

My headlights have a motor (or motors) in them. This feature is to adjust headlights in accordance with the steering wheel. I think it's referred to as AFS (Adaptive Front-lighting System). The left headlight's motor makes a noise. I do not always hear it when driving but when stopped or parking and exiting the vehicle, I can hear it until the lights turn off. The car has about 37,000 - 38,000 miles on it.

Hello. I started hearing this noise on my car, it was distracting and found it that it only happens when my headlight is turned on. I believe that the headlight leveling motor went out, I have an appointment for next week to have it checked, but the more i reach out to others Mazda drivers, the more I hear this is a common issue. My car is brand new, well taken care of, this seems to happen a lot.

The contact owned a 2024 Mazda CX-5. The contact stated that while the contact's daughter was driving at an undisclosed speed, the contact's vehicle was rear-ended. The front driver's side seat belt restraint did not function as intended. The contact's daughter was pushed forward out of the front driver's seat without restraint. The contact stated that the driver's side headrest detached due to the impact, and the back of the front driver's side seat fractured and detached. In addition, the air bag did not deploy. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. A Police report was filed. The contact's daughter was transported by ambulance to the local medical center. The contact's daughter sustained injuries to the right arm and right leg, severe back pain, massive headaches, and whiplash. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

This vehicle belongs to my friend, but I was the injured party. She was visiting me and realized she forgot her phone,.the vehicle wias at the top of my driveway and in park. She wanted to go back in the house to look and got out of the car & left the door open., I leaned into the car to press stop engine and immediately the car began to roll down the hill, dragging me 50'. Car still in park slammed into the stone wall of my garage.I had injuries to my right leg. aplit lip, frctured nasal bone, nerve damage to my thigh and torn meniscus. The Ambulance arrived, I was taken to the hospital and treated. Witnesses signed affadavits confirming vehicle still in Park. I have not been awarded any compensation since they say that my injuries were not serious enough.Mazda,at this time, has refused to take respomsibility since they could not duplicate the incident remotely tested by a Calif.facility. I am reporting this incident because all other parties have failed to do so.

2024 Mazda CX-5 Turbo Premium I am writing to express my disappointment with a recent purchase: the 2024 Mazda CX-5 Turbo Premium. While I appreciate the vehicle’s performance and overall design, I am extremely dissatisfied with the comfort level of the front seats. The seats feel incredibly stiff—almost like sitting on bricks—and lack any meaningful support. This has made even short drives uncomfortable and long trips nearly unbearable. I expected a premium model to offer a higher standard of comfort, especially in such a critical area as seating. I kindly request that Mazda address this issue. Whether through a seat replacement, upgrade, or another form of resolution, I believe this matter deserves attention. I chose Mazda for its reputation for quality and driver-focused design, and I hope to see that reflected in how this concern is handled. Thank you for your time and consideration. I look forward to your response.

Unknown

The contact owns a 2024 Mazda CX-5. The contact stated that while his wife was entering the garage, at an undisclosed speed, the vehicle suddenly accelerated; the brake pedal was applied but failed to respond, and it crashed into the refrigerator. The contact was concerned that the failure could have occurred while children were at play. No warning lights illuminated. There were no reported injuries, airbag deployments, fires, or police reports filed. There was a tire imprint on the garage floor. The contact called the local dealer, who scheduled an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case and confirmed there was no recall coverage. The failure mileage was approximately 10,000.

The windshield on the 2024 Mazda CX5 produces a clicking rattling noise when driving at new speed. I have taken it to Mazda for inspection and they say the windshield is fine. I have noticed I can get the noise to stop by apply pressure onto the windshield from inside the car. Other people have noticed this issue too. I had a suspicion the windshield is not installed well on the car The solution was to get a new windshield which is installed well. The windshield is a structural part of the car, and to know it could not be secured well is concerning.

Go down road, straight, less than 40, automatic braking system we off with no one in front of me or in lane next to me

Straight to the point, I backed the vehicle up, pushed the brake peddle in and shifted into park. The engine begun to increase in RPMs and I could hear the engine load increase, maybe about 2,000 to 5,000 rpms higher than idle or first start building vacuum idle, as if I was pushing on the accelerator. I literally looked down at the peddles, as I was just doing a quick spot change in my driveway, the accelerator did not appear to be stuck or in contact with the aftermarket winter weather plastic floor mat. I decompressed the brake peddle again and shifted the car from P to D and the engine went to its normal baseline idling RPMs and sound. I put it back in P and turned it off, no issue. I have noticed this problem before, but I only noticed it during this past winter season and blamed it on my winter boots and/or myself instead of the vehicle. I am going to guess this has happened in total about 4 times, including the most recent incident that I just wrote about. The CX-5 is connected to Mazda's network/ data service or whatever it is called, because I like my cars clock to maintain correct time, which it won't or can't do if I prefer my privacy from Mazda. So Mazda should be able to see what happened on their end. It happened in the late afternoon to early evening. I do also use 'auto hold' daily and cruise control w/out radar active.

When filling up with gas, the gas filler tube would overflow spilling gas out of the filler tube. This happened multiple times. The dealer replicated the issue and found that the back flow sensor, valve and back flow door in the gas tank were broken and faulty. They replaced the gas tank with all of the above components replaced as part of the gas tank.

The left rear shock is leaking fluid after only 14, 750 miles on the car.

My daughter was driving on the freeway at 75-80mph on the morning of April 19th, 2025. The rear passenger tire blew out without any prior symptoms or warnings. Surrounding cars slowed down, or got out of the way because the other drivers saw her struggles to maintain her lane and direct the car to the shoulder of the freeway. AAA was called to change the tire to the safety spare. The tire remains with us, and the NHTSA is the initial entity that I am filing a report to.

Click sound 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Ref 04-001/22 Mazda TSB

I have a sensitive key fob that releases my hatch without my knowledge or intention. Twice my hatch opened causing damage to my hatch inside my garage. I’ve have read many complaints about the same issue, dating back years and some having their hatch open while parked outside. I have contacted the dealership and the corporation all saying there was a nothing that can be done. This is a major concern since the key fob is so sensitive and can activate in only a second to touch

While driving on the road at the posted speed limit (55 mph), I heard a gunshot-like sound. There was no debris on the road and no drivers close ahead. After hearing the sound, I hear wind above me. I open the shade of my sunroof and see that the glass on the sunroof had exploded. The sunroof was not open prior to the incident and no windows were open either. The AC was on minimal capacity. After getting off the road and looking at what happened, the glass on the sunroof had completely exploded out. You could tell by the shape of the glass that it bursted from within, either due to pressure, faulty glass, improper assembly/manufacturing, etc.

The side mirror defrosters are not operable. This is an extreme safety hazard to be able to see my surroundings while driving. This function should operate when the rear defroster is activated and is not working. I cleared the side mirror prior to leaving my house, during driving the mirror frosted back over causing me to not see other vehicles. The alert when a car is next to me would not function due to ice build up. If a crash were to happen due to the safety features not properly working, this could cause issues. This seems it should come standard on all Mazda vehicles considering there safety satisfaction. This is the third Mazda I've owned and I've never had a complaint until now.

when you are driving in rainy weather on a highway the side view mirrors and windows fog up and you can't see. Putting on the defroster doesn't help. You have to drive with the windows open. On most cars if you open the windows the water would be evaporated from the rubber on the windows. The rubber is not thick enough on the front windows to do this. Bought it to a dealer and they said the same thing as far as the front windows are.

I bought this car brand new with 51 miles on it on 7/24 and have taken it to the dealership mechanics twice for the same problem. Within 3 seconds of “letting go” of the steering wheel, the car veers and pulls directly into the right berm. The car requires continuous redirection of the steering wheel to get it to drive straight on. The dealership where I purchased this has not reported this defect to the manufacturer despite me requesting it. The car was inspected prior to me purchasing it, and upon me noticing that it veers off the road, I took it back to the dealership garage (on 7/31) and the mechanics reported that they had rebalanced and realigned the tires.The mechanics also told me they had realigned the front and rear axles and said that they had probably been affected by being strapped down tightly on the delivery truck (?). I picked up the car the same day (7/31) after they said they fixed it, and within 10 miles of leaving the dealership, I noticed that the car continued to pull me off the road to the right. I turned around and returned to the mechanics’ and requested they report this to the manufacturer. The car has remained at the dealership mechanic’s since 7/31. No warning lights or messages have ever shown on the car. I consider this a major safety hazard as the car is constantly and consistently veering either off the road into the berm, or into the right lane if attempting to pass.

Something malfunctioned with the brake system of the car. The car was in park and off. I exited the car, reached back into the car for an item, and shut the door. I then walked up the driveway and to the front door. At that point, the car began to roll down the driveway. Someone coming down the road in front of the driveway hit it on the front passenger side. The car then continued to roll across the street and part way up the driveway across the street, coming back across the street and then ran into the same car that hit it. I was then able to open the car door and get inside. It was still off and in park. I depressed the brake pedal, started the car, put it into drive, and moved it to the side of the street. After the incident, I tried multiple times to replicate the incident with my car. I tried leaving it in reverse, even though I know it was off and parked. I also tried leaving it in neutral and turning it off, even though I know it was off and in park. Each time, the car began to roll immediately. There was no way that I could have done what I did that day, which was to step out, reach back in to get a bag, shut the door, and then walk away. The car was definitely off and parked when it happened. The vehicle is currently at a Mazda authorized repair shop, and I am awaiting the final word on whether or not they can detect what exactly caused the brakes to malfunction. There were no warning lamps or messages prior to the issue; however, I did notice that something seemed to be going on with the screen of the car prior to the incident. though the clock was set to the correct time, the screens auto-sensor for day and night mode was not functioning correctly. (When it got dark, the screen was still staying lit up brightly. I confirmed that it was on "auto" mode, and it should have dimmed since it was after 9:30pm and dark out, but it didn't. I had to manually switch it to "night" each time it was dark.)

The most recent incident: Driving 35 MPH on a 4 lane divided boulevard, vehicle 5-6 car lengths in front of me indicates intention to turn right. No traffic in lane to my left should I need to change lanes. I continue to coast. At approximately 2-3 car lengths, the vehicle in front has nearly completed the right turn - there is no risk of collision - but my car BRAKES HARD. This is the 4th time my car has activated emegency braking in a situation it is not warranted. I have been dirving for 36 years with no accident. I do not need nor want this technology as it is more prone to causing accidents than preventing them. Additionally, the car throttle response is slow to recover in these situations, so while I mashed the acclerator to the floor to avoid being rear-ended - the car did not accelerate for 1-2 seconds (RPM went up, but the engine did not engage for several seconds). In situations where AEB might have been marginally helpful, detecting cross traffic running red lights, the car has NEVER detected this - and thankfully I'm an experienced driver so AEB was not needed. This technology, IMO, is not safe and will lead to over-reliance causing more accidents in the future.

Since the day we purchased our new 2024 Mazda CX-5, two issues have become apparent. Firstly, there is a clicking noise emanating from the rear passenger seats behind the driver whenever the vehicle is in motion. Secondly, there is a noticeable rumbling in the drivetrain during idle or stop-and-go traffic. I have visited the Mazda showroom twice regarding the seat back noise. Together with a Mazda technician, we determined that the rear passenger seat indeed makes a clicking noise even after being properly latched. We tested several new cars on the dealer lot and found that all of them exhibit this noise. It is quite bothersome while driving, and I request Mazda's immediate attention to resolve this issue by fixing the latch bracket to securely hold the seat and eliminate the noise. The drivetrain rumbling has become increasingly noticeable as I use the car daily for work and errands. It feels like the vehicle is being shaken underneath me when stopped at a red light, stop sign, or while parked and idling. I would greatly appreciate your assistance in addressing these concerns at your earliest convenience

I had coplained about a long, soft brake pedal on 10 February 2024 to Hiley Fort Worth Motorcars and got a report on 13 February 2024 stated that after inspection, they could not duplicate my complaint, so they did a visual inspection and washed the car!!!! Today, 29 May 2024, I had to make an emergency stop and pressed the brake pedal to the floor! The ABS came on, but the brake pedal should never reach the floor. The other car had stopped and I swerved out of the way. No warning lights came on nor sounds. Additional information; if the brakes are applied by the adaptive cruise control, and you step on the brake pedal after the brakes have been applied automatically, the brake pedal is nice and firm, like it should be. But if there is no intervention with the car, the brake pedal is very long and soft.

My drivers door locked from the inside the other day and would not open. It had to be opened from the outside.

The drivers door is slightly harder to close than the other doors. This occurs when all the other doors and windows are fully closed. this happened on Mazda 2017 CX-5 as a recall, it's here: [XXX] Mazda has provide a fix to this [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2024 Mazda CX-5 but this is in any model and year that has the Adaptive Radar Cruise Control. When you set the distance you want to follow the vehicle in front of you, you will go the speed you are going until you come to the space you have set for the vehicle in front of you. Your vehicle will slow to match that vehicles speed. If that vehicle slows down, you will slow down. What it doesn't do it turn on your brake lights so the vehicle behind you knows that your vehicle is slowing down. Sometimes if the vehicle in front of you slows down fast, so does your vehicle. You have no control how fast it does that, it just does it. Now if the vehicle behind you doesn't realize that your vehicle has done this, well it has been very close two times so far. I do not want my new car rear ended. I did not know it did this with the brake lights and Mazda doesn't tell you that you have no brake lights when this happens. Why would they have a setup like this. It is like brake checking the vehicle behind you. I do not use my cruise control for that reason. It would be nice to be able to use it on a new car but I do not want to get hurt or get someone else hurt by doing so. I did contact Mazda and they know it does that. This is what they told me "Case Number [XXX]   Hello. My name is Dominique. I am sorry that you have had some very close calls while slowing down while vehicles were behind you. As for the question you had asked about cruise control activating the brakes when your vehicle starts to slow down, it does not activate the brake lights. It is just like when you are driving without cruise control and you go to take your foot off of the gas pedal instead of using the brake to slow down, it would not activate brake lights either unless you actually mash the brakes, the same with cruise control. Thank you for being a part of the Mazda family. " Isn't that great. I am now a safely hazard or at least my vehicle is, and they are all like that. Who knew. Not me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The wireless charger is overheating my phone to the point it shuts the phone down