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VIN REPORT

JM1GL1X58H11104742017 MAZDA Mazda6

Risk Score
23
MODERATE RISK
out of 100
1 Found
1 campaign
56
Reported to NHTSA
Not Tested
See iihs.org/ratings
9 yrs
Made in JAPAN
C
Score: 73/100
Verdict & Risk Assessment
📄

Executive Summary

2017 MAZDA Mazda6 was analyzed across NHTSA recalls, owner complaints, crash test data, and public auction records. There is 1 open recall on record — verify these have been repaired before purchase. 56 owner complaints include 1 reported injury, indicating real-world safety incidents beyond normal wear.

  • 1 open recall — verify these have been repaired before purchase
  • 1 injury reported across 56 owner complaints
  • Electrical is flagged in both recalls and owner complaints — double-confirmed failure pattern
23/100
Moderate Risk
2 moderate risk signals detected. Negotiate accordingly and verify service history.
LOWMODERATEHIGHCRITICAL
Contributing Risk Factors — 2 detected
Critical deferred maintenance — safety-critical components overdue
+20
1 model-wide recall on record
+3
Critical Alerts

No auction records available. Title brand status could not be verified — request title history from seller or state DMV.

Vehicle
Make
MAZDA
Model
Mazda6
Year
2017
Trim / Series
GT Premium pkg
Body Style
Sedan/Saloon
Vehicle Type
PASSENGER CAR
Drive Type
FWD/Front-Wheel Drive
Fuel Type
Gasoline
Engine
4-cyl 2.5L 184 hp
Doors
4
Manufacturer
MAZDA MOTOR CORPORATION
Assembly
YAMAGUCHI, HOFU, JAPAN
GVWR
Class 1: 6,000 lb or less (2,722 kg or less)
CQuality55/100
Standard📍 YAMAGUCHI, HOFU

No specific quality data available for this plant. No documented recall or complaint concentrations on record.

Safety
C
Score: 73/100
Crash Test Rating20/40
Recall Safety28/30
Complaint History25/30
5/100Low

✓ No high-risk recall components found

19/100
Basic
7 of 20 safety features detected
Missing: Automatic Emergency Braking, Pedestrian AEB, Forward Collision Warning

The same components appear in both official NHTSA recalls and owner-filed complaints — a double-confirmed failure signal.

Electrical
1 recall18 complaints
Forward Collision Warning?Unknown
Automatic Emergency Braking?Unknown
Pedestrian AEB?Unknown
Rear AEB?Unknown
Lane Departure Warning?Unknown
Lane Keep Assist?Unknown
Lane Centering Assist?Unknown
Blind Spot Monitoring?Unknown
Rear Cross Traffic Alert?Unknown
Adaptive Cruise Control?Unknown
Adaptive Headlights?Unknown
Auto High BeamStandard
Parking Assist?Unknown
Backup CameraStandard
Electronic Stability ControlStandard
Tire Pressure Monitoring?Direct
Event Data Recorder?Unknown
Crash NotificationStandard
Dynamic Brake SupportStandard
Keyless IgnitionStandard
Recalls
70/100
Critical Deferred Risk
Critical deferred failure risk — 3 safety-critical or high-cost components are past their service interval. Without immediate attention, repair costs will compound significantly.
No odometer data on record. Mileage is estimated at ~108,000 mi based on average annual driving. Items marked EST. OVERDUE may already be due — verify service history with the seller. Items marked OVERDUE are confirmed past-due based on vehicle age alone.
DUE SOONCriticalTiming Chain Tensioner
Service interval: 120,000 mi · Est. ~108,000 mi (no odometer on record)
Schedule Timing Chain Tensioner service before 120,000 mi
Worn chain tensioners cause timing chain skip or snap — common on GM 5.3L/6.2L, Ford EcoBoost, VW/Audi EA888, BMW N47/N63. Listen for cold-start rattles.
EST. OVERDUECriticalWater Pump
Service interval: 8 yr · Vehicle age: 9 yr · Past due by age
Service Water Pump immediately — already past the 100,000 mi / 8 yr interval
Water pump failure causes rapid overheating. If the engine overheats even once, head gasket damage is likely — turning a $400 part into a $3,000+ repair.
EST. OVERDUEHighTransmission Fluid / Service
Service interval: 5 yr · Vehicle age: 9 yr · Past due by age
Service Transmission Fluid / Service immediately — already past the 60,000 mi / 5 yr interval
Degraded transmission fluid destroys clutch packs and solenoids. CVT transmissions are especially sensitive — neglected fluid can result in a $4,000–$8,000 replacement.
EST. OVERDUEHighCoolant Flush
Service interval: 5 yr · Vehicle age: 9 yr · Past due by age
Service Coolant Flush immediately — already past the 100,000 mi / 5 yr interval
Degraded coolant loses corrosion inhibitors and attacks aluminum engine components. Can cause head gasket failure and water pump corrosion.
EST. OVERDUEModerateSpark Plugs (iridium/platinum)
Service interval: 8 yr · Vehicle age: 9 yr · Past due by age
Service Spark Plugs (iridium/platinum) immediately — already past the 100,000 mi / 8 yr interval
Worn spark plugs cause misfires that can foul and crack catalytic converters. A $150 tune-up can prevent a $1,200 catalytic converter replacement.
DUE SOONModerateFuel Injectors
Service interval: 120,000 mi · Est. ~108,000 mi (no odometer on record)
Schedule Fuel Injectors service before 120,000 mi
Dirty or failing injectors cause rough idle, reduced fuel economy, and increased emissions. Cleaning costs $100–$200; replacement $800–$1,600.
11 RECALL

NHTSA VIN-specific recall lookup returned no data for this VIN. The 1 recall below are model-wide and may or may not apply to this exact vehicle depending on production date. Verify at nhtsa.gov/recalls.

Estimated Repair Completion (Statistical)

Average repair completion across 1 recall is ~64%. Always ask the seller for dealer service records confirming each repair.

64%
avg repaired

Statistical model based on recall age, component type, and manufacturer. Not a repair confirmation. Demand dealer service records.

MAZDA Recall Completion Rate — Industry Context
93%Excellent

MAZDA has an excellent recall completion rate (93%) — owners typically receive a remedy within 15 months.

Avg time to remedy open recall: ~15 months · Source: NHTSA Recall Completion Rate Reports

Avg Fix Time
15mo
#16V753000
Invalid Date

EXTERIOR LIGHTING:TURN SIGNAL

SummaryMazda North American Operations (Mazda) is recalling certain model year 2017 Mazda6 vehicles manufactured August 12, 2016, to September 28, 2016 and equipped with optional accessory fog lights. Due to an incorrect combination switch being installed, the turn signals may not automatically cancel by the rotation of the steering wheel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Read full details...
ConsequenceA vehicle continuously driven with the turn signal flashing may result in confusion to other drivers, increasing the risk of a crash.
Est. Repair Completion~64%

~36% chance this recall was never fixed

Moderate Risk

Source: NHTSA statistical model by recall age & component type

Electrical
1
Part Replacements
0
Software/OTA Updates
0
Buyback/Refund
0
High-Effort Repairs
Complaints
Other
1 crash1 inj20
Electrical
18
Engine/Powertrain
6
Brakes
4
Body/Structure
2
Exterior/Other
2
Suspension/Wheels
2
Fuel System
1
2017
2
2018
3
2019
3
2020
5
2021
6
2022
6
2023
10
2024
12
2025
6
2026
3
40% trend in recent years (increasing complaints)
Stable -16%
16
Last 24 months
19
Prior 24 months
Engine stalling4
Electrical failure1
Fire/smoke1
Conditions Reported
Highway/high-speed (7)Parking/low-speed (4)Startup (3)Rain/wet (2)Cold weather (1)
56HIGH VOLUME
1
Crash
1
Injury
ODI #11729881POWER TRAIN

The contact owns a 2017 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that while driving 40 MPH, the engine choked, and the vehicle stalled. The contact stated that when the vehicle accelerated to 60 MPH, the choking and stalling failure ceased. The contact stated that the instrument panel was inoperable. No warning lights were illuminated. The vehicle was taken to an independent mechanic where the failure was diagnosed as PCM failure. The contact was informed that several unknown warning lights were illuminated. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 175,000.

ODI #11718687ELECTRICAL SYSTEM

Ghost touch concern on infotainment touchscreen, similar/same as SSPB6 which was issued for earlier Mazda3 models and extended to other Mazda models. When car is on and touchscreen is not disabled, it exhibits phantom touches, making it unsafe and unusable as it acts like it is being tapped all across the screen. this is especially dangerous when using the navigation which was nearly a $1000 added cost, as it stops the map from being centered on the car location and moves the viewport around as the phantom touches occur.

ODI #11709957Carry Handle, Shell, Base,Insert, Padding,Other/I am not sure

The car seat involved is a Nuna RAVA convertible car seat that was sent to the manufacturer solely due to a safety recall. I declined the self-repair recall option and requested that Nuna perform the recall service, which they agreed to. During recall servicing, Nuna inspected the car seat and advised in writing that internal Styrofoam/EPS foam in the headrest was missing or broken and that the car seat is not recommended for continued use and is not safety tested in that condition. Despite determining that the seat is unsafe, Nuna returned the car seat to me without providing a replacement, credit, or other safety remedy. The manufacturer has stated that the damage is unrelated to the recall and has refused to replace the seat, offering only a discount toward purchasing a new car seat. As a result of the recall process, I am left without a usable car seat for my child. The car seat has been inspected by the manufacturer and remains available for inspection upon request. I am requesting assistance with recall compliance, as the recall has resulted in an unusable child safety product with no remedy provided.

ODI #11701744SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

On a clear lane with the forward car 5 car lengths away with traffic flowing, the Automatic Emergency Braking (AEB) activated slowing my car down from 65mph to 30mph. I deactivated AEB on my exit and changed the AEB distance from “normal” to “near”.

ODI #11668599SERVICE BRAKES, HYDRAULIC

The part was purchased via Rock auto and installed at home DIY. The vehicle failed to return form "maintenance" mode for the rear parking brake. Took it to a Mazda dealer and they determined the Calipers were both manufactured incorrectly or the "spline gear" in the rear of the caliper that meshes to the Electronic Parking Brake actuator. This caused the parking brake to stay in maintenance mode, making it unusable for parking nor emergency braking, making the vehicle undrivable. It also caused Damage that incurred costs for parts and labor of the vehicle. The vehicle can still be driven and the only way to know its potentially unsafe is the light in the dash for the brake maintenance mode. At this time its unclear if this is the only issue with this part. Jason at Dynamic Friction technical support is investigating.

ODI #11667202ENGINE

Coolant leaked into my engine system . Now dealership says a new engine is needed

ODI #11651544STRUCTURE,UNKNOWN OR OTHER

My sunroof exploded while I was driving on the 405 S freeway. It can be inspected at any time as I haven’t had it repaired or inspected by anyone yet. It happened while I was driving at least 65 mph in the fast lane. It sounded like a gunshot and startled me greatly. Glass flew everywhere and I believe hit cars around me as I heard multiple vehicles honk. This was a very scary and dangerous experience. There were no warnings and I’ve never had any issues with my sunroof. Nothing fell on my vehicle or impacted the glass. Thankfully no one was hurt but this is extremely concerning.

ODI #11634413ELECTRICAL SYSTEM

Infotainment system continually has ghost touches and opens apps, changes radio stations glitches on the screen while the car is driving making it extremely dangerous to drive as it affects volume also. Sometimes it will just start blaring at full volume. Happens everytime I drive

ODI #11633549UNKNOWN OR OTHER

Infotainment system randomly clicks and selects items on the screen while driving.

ODI #11624935FUEL SYSTEM, GASOLINE,ENGINE

The contact owns a 2017 Mazda Mazda6. The contact stated while driving at slower speeds and depressing the accelerator pedal, there was a delay before the vehicle responded. Additionally, the contact stated that after refueling the vehicle, the contact became aware of a fuel leak on the driveway. The vehicle was taken to an independent mechanic to be diagnosed and the contact was informed that the fuel tank was rusted and the fuel sending unit needed to be replaced. The local dealer was contacted, and the contact was referred to the manufacturer for assistance. The vehicle was not repaired because the warranty had expired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

ODI #11604619UNKNOWN OR OTHER

From the information I have gathered, this is a common issue affecting many Mazdas ranging from 2014 to 2018. The issue is what the Mazda Community calls "Ghost touch" Our infotainment screens will start clicking buttons on its own including increasing the volume or switching screens. Additionally songs will switched. Why is this a safety hazard? This causes a distraction that can occur at any moment. For instance, if you are driving down the highway and all of a sudden your volume goes up to an unpleasant volume, your natural reaction is to turn down the volume, causing a distraction. Same can be said about song switching or screen repeatedly changing.

ODI #11595855ELECTRICAL SYSTEM,UNKNOWN OR OTHER

The infotainment system randomly changes screens, places calls, alters routes while vehicle is in use. It makes for a dangerous distraction while driving.

ODI #11593346UNKNOWN OR OTHER

My display infotainment system is acting weird and when I am driving all of a sudden it auto touches and changing brightness, increasing volume, changing tracks when playing music. It's very distracting and pose a serious safety risk. When I looked on the internet, there are a lot of people who also posting about the same issue. Please consider this as priority and fix it.

ODI #11593467ELECTRICAL SYSTEM

The issue I'm experiencing seems to be common, and is called the "infotainment ghost touch screen issue" The electric screen that shows maps, radio stations, chapters in books I'm listening to, driving directions, etc. starts fluctuating wildly whenever I'm approaching traffic lights. This causes a series of loud beeps and screen fluctuations that are not only distracting but startling --especially if I'm not listening to the radio and the car is quiet. The warranty on the electronic screen has expired but the car is in perfect shape other than this issue (which Mazda knows about). The screen is very expensive to fix or replace. Recently, when the infotainment screen fluctuates the mileage and other dashboard screens start fluctuating as well; they're in my line of vision and are distracting and therefore dangerous, especially on Miami's already dangerous highways. I'd like to bring the car to the Mazda dealership and have this issue fixed without incurring a cost.

ODI #11593251UNKNOWN OR OTHER

The infotainment system randomly changes the screen very rapidly, "ghosting". The screen didn't and brightens very rapidly while driving, going from night to day modes or vice versa even though I set it on auto mode. The worst is that it randomly makes calls to people in my contact list. This can very easily cause a crash.

ODI #11584920ELECTRICAL SYSTEM

The infotainment system on my car randomly repeatedly and frequently registers inputs when I am not making any. This has happened more times than I can count over the past several years. It will call people in my contacts, change settings on my car including safety settings, it will blast the volume, turn the volume all the way down, etc. This causes me to repeatedly take my eyes off the road to undo all of the unwarranted inputs which is a safety concern and has almost caused an accident at least once. There is an open recall for model years 2014 to 2016 for this exact issue. I am not sure why there is no 2017 recall since this is the exact same problem of "ghost touch" in previous model years.

ODI #11582908UNKNOWN OR OTHER

My infotainment center experiences a ghost touch, typically in hot weather, where it just randomly starts pressing buttons on the touch screen, increases volume, hits play/pause over and over again. It is VERY distracting when it occurs while I’m driving

ODI #11580573UNKNOWN OR OTHER

Touch screen has ghosting effects, and automatically starts disabling safety and alert systems, calling random people, playing music, muting calls, navigating to random places, etc. without any input from the user. Mazda has an existing service bulletin for this issue that includes the Mazda 6 (Mazda SA-001/23) but the dealer says it’s not covered by any recall and that I need to pay nearly $3,000 to get it fixed.

ODI #11572109ELECTRICAL SYSTEM

2017 Mazda 6 with the dreaded "ghost touch" on the infotainment system. Driving along, the screen freaks out, volume goes up, station changes, screen goes almost black, bass goes up, fader goes to back... Very disappointing that Mazda knows about the problem and continues to build cars with this issue. Why only recall 2014-2016 Mazda 3's when it's happening across all models and into the 2020 models? Won't buy a Mazda again.

ODI #11568352ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Touch screen on vehicle making random selections on its own, causing potentially dangerous distractions to myself while driving. There are also dead spots on screen where touch does not work. Reads error code "B108E04 Display-System Internal Failure"

ODI #11564260UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

2017 Mazda6 Infotainment System also found in Mazda CX-5. Known as "Ghost Touch," it is a known issue acknowledged by the company and dealerships. Available for inspection upon request. The Infotainment system controls navigation, ADAS heads up navigation, illumination of instruments and other driver instrumentation and safety warning systems. Above a set speed the screen is NOT a touch screen. When the car slows below a preset speed or is stopped, the display screen becomes a touch screen. The screen will then randomly and intermittently begin to reset itself, changing between and altering settings. This was repaired by Mazda on pre-2016 models, but Mazda declined on 2017-2020 models. This has the potential of causing accidents by making instrumentation unreadable, random dialing bluetooth phone connections, etc. As stated search for "Ghost touch Mazda" and you will find many references and complaints. The problem is ongoing since 2021. The component has apparently been upgraded but will cost 700+ to repair.

ODI #11560250SEATS,UNKNOWN OR OTHER

Display screen has developed the common “spider web cracking” with my 2017 Mazda 6. There has been no accident on my vehicle and it is causing issues with being able to clearly see what is showing. My driver seat “heated seat” has melted the lower back leather material. The heating element doesn’t heat the bottom of the seat and just the lower back part. It has caused the leather to melt

ODI #11555607ELECTRICAL SYSTEM

The infotainment system will have repeated ghost touches rendering the screen virtually useless. This is a known issue that mazda is not repairing and they are making the car owner responsible on paying for the fix of their broken product.

ODI #11554042LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.

ODI #11545305UNKNOWN OR OTHER

The vehicles infotainment system has what is called ghost touches. Which is very distracting while driving the vehicle. This is a common issue Mazda does not seem to have a recall for. The infotainment system behave erratically, and won't allow the user to change settings in the vehicle.

ODI #11540528BACK OVER PREVENTION

The contact owns a 2017 Mazda Mazda6. The contact stated while reversing, the back over prevention screen display was disoriented and had changed the settings. The vehicle was taken to the dealer, who performed a factory reset; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.

ODI #11538082UNKNOWN OR OTHER

Passenger door not closing completely , upon inspection I noticed a latch on the door is simply not locking into place all of a sudden. There was no warning prior the problem occurred all of a sudden not sure how or why.

ODI #11534184ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!

ODI #11530770UNKNOWN OR OTHER

Nothing

ODI #11524784ELECTRICAL SYSTEM

For the last 2 yrs the screen and radio volume and turned up loudly on it's on while driving and causes a severe distraction. Also the channels change on it's own and beep. The screen changes from light to dark mode on it's own and the Bluetooth cuts out while I'm on the phone or it calls someone on my contact list on it's own. It's caused me to be distracted and almost have accidents because it doesn't stop. This is an ongoing problem with Mazda owners and should be recalled due to safety concerns There was a recall on older models with the same type of issue. . It's gotten much worse lately and I've just taken it to the Mazda dealer. They call a Ghost touch and they said Mazda is aware of the problem. There has also been reports on the BBB website about similiar issues. I called Mazda and they opened a case on it. The Case # is 00104322. The Mazda dealer said it would cost over $600 to fix and the screen needs to be replaced

ODI #11513131UNKNOWN OR OTHER

Hello! My Mazda 6 main screen rebooting every 2-3 minutes. Sometimes I cannot get into the menu to make changes. Radio is continue working at this time, but navigation is off and I have to put information from the beginning. The main issue is when the screen is restarting while I'm backing up. The back up camera is turning off and it's create a safety issue and can be potentially dangerous for pedestrians and myself!

ODI #11497869ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.

ODI #11488018ELECTRICAL SYSTEM

Please see https://static.nhtsa.gov/odi/tsbs/2019/MC-10166895-0001.pdf PARTS AND WARRANTY INFORMATION SSPB6 I, and many other Mazda6 owners, have this exact problem which prevents cell phones from being able to connect to the car's Bluetooth. As a result, drivers can not follow the law, i.e. All Maryland drivers are prohibited from using a Cell Phone without a Hands Free Device while operating a motor vehicle. This impacts my safety and the safety of others. On 8/12/21 Mazda referred to this as GHOST TOUCH and quoted $1,250 to fix it. I believe Mazda should cover this repair as they did with the Mazda3's. Can you please help me?

ODI #11475478ENGINE

I have a 2017 Mazda 6 that has an extremely loud engine. I have taken it in and I’m told the car is fine but I can feel the engine knocking through the pedal as I drive. The sound has gotten louder over time and it’s not getting any better. I’ve had some belts change and keep up my regular maintenance and Mazda can’t seem to figure out what the issue is. I have friends with the same model and their engine sounds normal.

ODI #11473108UNKNOWN OR OTHER

Similar to the recall on the 2016-2016 Mazda6, the 2017 Mazda 6 has a touch screen issue (ghost touch). Mazda MUST issue a SSP for this vehicle. It is unacceptable that Mazda is aware of this issue and has chosen not to issue a SSP. My vehicle touch screen is unusable because of the ghost screen issue and there is no way for the consumer to disable the touch screen.

ODI #11459482ELECTRICAL SYSTEM

Mazda Infotainment system operates without user input, "ghost touch" issue reported. Automatic input causes volume to turn to loudest setting, re-routes navigation, dials phone numbers through connected USB and bluetooth devices, all with no user input to the touch screen or control knobs. System can not be turned off, ghost touch issue turns system back on without user input. Severe safety concern due to distraction, navigation error, damaging uncontrolled high volume of stereo while driving.

ODI #11458666TIRES

The contact owns a 2017 Mazda Mazda 6 equipped with a Yokohama 125/70r17 spare tire, DOT number unknown. Upon inspection of his vehicle, the contact discovered that the original spare tire that was placed in the vehicle by the manufacturer was 2.8 inches lower than the original tires placed on the vehicle. The contact stated that this failure could lead to hazardous driving conditions when placed on the vehicle. The contact had yet to be experience a failure. The manufacturer had yet to be notified of the matter.

ODI #11444516SERVICE BRAKES

System failure: front and rear hydraulic brakes. Yes, the safety of the driver and passenger were put at risk. No, the problem was not confirmed by the dealer or service center. Why not? See below: a) As the brake components (brake pads) were assumed to be wear items and not covered under warranty, the brake components were replaced (brake rotors and pads) and the calipers were rebuilt. c) The brake service work was performed by the owner of the vehicle (complaint writer). There were no lamps/icons nor messages displayed to alert the vehicle owner of the malfunction. On June 05, 2021 while driving in the Traverse City MI area descending steep hills, it was noticed that the brake pedal required above normal force to slow the vehicle. In July 2021 with approximately 21000 miles, I disassembled the front and rear brake components to investigate the root cause of the brake performance decline. The front and rear calipers were observed to have very minimal caliper lubricant on the caliper pins and sleeves and evidence of corrosion. The front brake pads were worn approximately 50% and rear pads were worn about 90-100% (no friction material remaining). See attached files. New brake rotors and pads were installed and the calipers were rebuilt. On August 04 2021, I contacted the Mazda Customer Experience Center to advise of the brake system malfunction. Service Request Number 1-4195762982 was assigned. On August 26 2021, I brought the brake pads and rotors to Serra Mazda to advise/alert Mazda of the premature brake pad wear. The Service/Parts Director was given the brake pads in order that the components could be forwarded to Mazda for a "PQR" to be initiated. No response has been received. The vehicle has been serviced at Serra Mazda since 2018 and no statements were made to the vehicle owner that the brake pads were below the service limit.

ODI #11430510ELECTRICAL SYSTEM

The infotainment system is experiencing problems of operating by itself (ghost touch) similar to the hazard experienced on certain 2014-2016 Mazda 3s.

ODI #11417445UNKNOWN OR OTHER

My Mazda 6 control screen, that displays and is used to control entertainment, car settings (lights, brakes, warnings, etc.), GPS, and various safety and control applications failed and was unusable. My car, like so many reported on social media, was just out of warranty. I was forced to pay $1,254 to replace this CMU at my dealership. This defective unit, and it's associated computer, is a known failure by Mazda. In fact, it is so known that a recall and an extended warranty period for subject owners was made for the Mazda 3 line of cars. This defect is also very, very well known and reported by many Mazda 6 owners with no coverage against the defect by Mazda and no recall or extended warranty period. Mazda 3 owners were treated fairly; Mazda 6 owners that suffer from the same defective units are not. It is a very, very expensive and very, very common defect acknowleged by Mazda Corporation that we should not have to pay to repair.

ODI #11396179ENGINE

I BOUGHT MY 2017 MAZDA 6 BRAND NEW. WHILE THE CAR WAS IN WARRANTY IN JANUARY 2020 WHILE I WAS DRIVING WITH 50 MILES IN HOUR, THE ENGINE WAS RUNNING ROUGH, THE ENGINE LIGHT WAS ON AND THE ENGINE STALL. THE CAR WAS TOWED BY MAZDA AT DEALER. THEY REPLACED THE FUEL PUMP AT THAT TIME. FEW DAYS AGO WHILE I WAS DRIVING WITH 35 MILES IN HOUR THE CAR DID THE SAME THING. MAZDA TOWED THE CAR TO ANOTHER DEALER. AFTER DIAGNOSIS THEY TOLD ME THAT IS NOTHING WRONG WITH THE CAR AND THE CAR IS NOT UNDER THE WARRANTY ANYMOORE . I TOLD THEM THAT THE ENGINE LIGHT WAS ON AND SOMETHING MUST BE WRONG. THEY DIDN'T RESPOND. THE CAR HAS 24,000 MILES AND I AM AFRAID TO DRIVE IT ANYMORE.

ODI #11390759POWER TRAIN

SITUATION: CVT TRAMSMISSION RUNNING SMOOTHLY WHEN CAR WAS FIRST BOUGHT. I AM 3 WEEKS INTO OWNING THE VEHICLE AND THE TRANSMISSION SEEMS TO BE GOING OUT. I HAD A DIAGNOSTIC TEXT RUN AND THERE ARE ZERO COMPUTER ERRORS. ISSUES: HIGH REVS AND JERKING OF VEHICLE WHEN GASSED. WHETHER I AM AT A STAND STILL OR ALREADY GIVING GAS. ANY INCREASED SPEED APPLIED BY THE GAS CAUSES THE JERKING MOTION. THERE IS A 2-5 SECOND DELAY FROM THE PEDAL TO THE TRANSMISSION KICKING. I HAVE ALMOST WRECKED MULTIPLE TIMES WHEN THIS ISSUE STARTED OCCURRING ON MY DRIVE. THIS CVT WOULD BE CONSIDERED VERY HAZARDOUS CONSIDERING THE SPECIFIC PROBLEMS I AM EXPERIENCING.

ODI #11389228EXTERIOR LIGHTING

LED HEADLIGHTS ON THIS MODEL CONTINUE TO FLICKER WHILE DRIVING AT NIGHT AT HIGHWAY SPEEDS BECOME SERIOUS SAFETY CONCERN. HAD VEHICLE INSPECTED NOT ALTERNATOR RELATED TO ENTIRE ASSEMBLY WORKMANSHIP ISSUES. COMPANY REFUSES TO ACKNOWLEDGE IT. OTHER COMPLAINTS EXIST FROM OTHER PEOPLE.

ODI #11378583ELECTRICAL SYSTEM

GHOST TOUCH: MY VEHICLE HAS THE SAME "GHOST TOUCH" PROBLEM DESCRIBED IN NHTSA ID NUMBER 11375393. FUNCTIONS ON THE TOUCH SCREEN RANDOMLY ACTIVATE THEMSELVES. THIS OCCURS BOTH WHILE DRIVING AND WHILE STOPPED. IT IS DIFFICULT TO CANCEL THESE RANDOM ACTIONS, AND IT IS DISTRACTING TO DEAL WITH THIS PROBLEM WHILE DRIVING. I FIRST NOTICED IT AROUND 32K MILES, WHICH IS ABOUT 15K MILES AGO, AND IT OCCURS A FEW TIMES A WEEK.

ODI #11375393ELECTRICAL SYSTEM

GHOST TOUCH- RADIO/AUDIO CENTER RANDOMLY SWITCHES MODES, STATIONS, FUNCTIONS AND WILL ACCESS PHONE CONTACTS VIA BLUETOOTH AND MAKE RANDOM VOICE CALLS . ONCE CONNECTED, IT IS VERY DIFFICULT TO DISCONNECT. OFTEN TIMES THE CALL WILL BE REPEATED SEVERAL TIMES. THIS OCCURS BOTH WHILE SITTING STILL OR WHEN DRIVING. IT IS VERY DISTRACTING TO TRY TO DISCONNECT RANDOM VOICE CALLS WHILE DRIVING. THE STEERING WHEEL BUTTONS ARE NOT EFFECTIVE IN TRYING TO DISCONNECT. YOU MUST CANCEL THE CALL ON THE ACTUAL PHONE IN VIOLATION OF HANDS-FREE LAWS IN THE STATE OF GEORGIA.

ODI #11308471SERVICE BRAKES

ALL ROTORS, PADS AND CALIPERS NEED TO BE CHANGED AFTER ONLY 15,000 MILES ON THIS NEW VEHICLE. THE BRAKE SYSTEM IS UNRELIABLE ON THE HIGHWAY AND AT RISK OF LOCKING UP DUE TO RUSTING OF ALL COMPONENTS. THE CAR WAS PURCHASED IN MISSISSIPPI THEN HOUSED IN FLORIDA FOR 90% OF ITS LIFE. IT HAS NOT BEEN EXPOSED TO FLOOD OR EXCESSIVE STANDING WATER, NOR UP NORTH AT ALL. HTTPS://VIDEO.37483.NET/HOUGN3BG

ODI #11306931UNKNOWN OR OTHER

WHILE DRIVING MY 2017 MAZDA 6 TODAY, THE SUNROOF EXPLODED. THERE WAS NOTHING THAT STRUCK THE SUNROOF, I HAD NOT TRAVELED UNDER AN OVERPASS AND THERE WASN'T A DRAMATIC TEMPERATURE CHANGE. I HAVE BEEN READING OF THE INCREASED NUMBER OF INCIDENTS OF SUNROOFS EXPLODING FOR NO REASON. MY MAZDA DEALERSHIP DENIES THERE BEING ANY "ISSUES"; HOWEVER, CONSUMER REPORTS AND OTHER PUBLICATIONS.

ODI #11306704UNKNOWN OR OTHER1 INJURY

I WAS DRIVING IN AN URBAN AREA, ON A CITY STREET, AND THE CAR AHEAD OF ME WAS MAKING A RIGHT TURN. AS MY VEHICLE WAS SLOWING, I COVERED THE BRAKE PEDAL IN ANTICIPATION OF THE POSSIBILITY OF THE NEED TO BRAKE. THE CAR IN FRONT OF ME WAS JUST ABOUT CLEAR AND THERE WAS STILL PLENTY OF DISTANCE BETWEEN US. AT THAT TIME, THE SMART CITY BRAKE SUPPORT ENGAGED AND BROUGHT MY CAR TO A VIOLENT STOP. I FELT IMMEDIATE PAIN IN 2 LOCATIONS OF MY BACK, DUE TO THE JOLT. THERE WAS NOT AN IMPENDING ACCIDENT. IT WASN'T EVEN CLOSE.

ODI #11242774AIR BAGS

TL* THE CONTACT OWNS A 2017 MAZDA 6. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR BAG COULD BE SEEN THROUGH THE FRONT PASSENGER SIDE OF THE DASHBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROWNING MAZDA (LOCATED AT 18827 STUDEBAKER RD, CERRITOS, CA 90703, (562) 924-1414), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,000.

ODI #11203338BACK OVER PREVENTION

TL* THE CONTACT OWNS A 2017 MAZDA 6. THE CONTACT STATED THAT THE BACK-UP CAMERA SCREEN WAS BLANK WHEN THE VEHICLE WAS IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAZDA OF NORTH MIAMI (20700 NW 2ND AVE, MIAMI, FL 33169, (888) 866-4317) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 91,508.

ODI #11189848SEATS

DRIVERS SIDE HEATED SEAT -LOWER BACK GETS VERY HOT ON LOWEST SETTING AND DOESN'T HEAT ACTUAL SEAT. CAN FEEL IT THROUGH A WINTER COAT. WHEN ACCIDENTLY TOUCHED WITH BARE SKIN, ALMOST BURNED.

ODI #11112253UNKNOWN OR OTHERCRASH

BACK-UP CAMERA FROZE PROVIDING A FALSE PICTURE ON CABIN SCREEN, WHICH CAUSED A COLLISION. CAR WAS IN REVERSE BACKING UP. CABIN PICTURE SHOWED OBJECT OUTSIDE OF WARNING RANGE. SEE ATTACHED PICTURE. IF A CHILD WAS BEHIND THE CAR THEY WOULD HAVE BEEN HIT.

ODI #11103842POWER TRAIN

ON THE NIGHT OF 6/22/2018 I WAS TRAVELING BACK TO MISSOURI FROM FLORIDA GOING ABOUT 60-65 MPH ON A INTERCHANGE FROM I-75 TO I-24 WHEN MY CAR LOCKED UP COMPLETELY, IT SENT ME INTO A SPIN THAT I OVER CORRECTED AND THREW THE CAR INTO NEUTRAL AND HAD TO CORRECT MY STEERING FROM HITTING A GUARD RAIL WHILE AVOIDING 2 SEMIS AND 2 CARS. WE ACTUALLY GOT OUT OF THIS SITUATION BY THE GRACE OF GOD AND NOT A SINGLE SCRATCH TO US OR THE CAR. FOUND OUT THIS MORNING 6/25/2018 THAT OUR TRANSMISSION WAS THE CAUSE AND IS IN THE PROCESS OF BEING REPLACED. IS THERE ANY OTHER COMPLAINTS ABOUT THIS SITUATION. AND THE CAR HAS ONLY 18306 MILES ON IT AND IT'S A 2017 MAZDA6.

ODI #11058324ELECTRICAL SYSTEM

MAIN WIRING HARNESS NEAR ENGINE COILS CHEWED THRU BY RODENT WHILE IT WAS PARKED IN THE CITY. ONE WIRE WAS COMPLETELY CUT AND ANOTHER NEARBY WIRE WAS CHEWED. THESE WIRES CARY HIGH VOLTAGES AND CAN CAUSE FIRE IF SHORTED. THIS WIRING HARNESS MAY CONTAIN SOY BASED PRODUCTS WHICH CAN ATTRACT RODENTS. THIS CAR ENGINE COVER HAS ENOUGH ROOM FOR ROBENT TO GET INSIDE AND MAKE THEIR HOME NEAR THE WIRES. THE WHITE FIBERS MATERIALS YOU SEE IN THE IMAGE IS FROM THE ENGINE COVER INSULATION THAT RAT REMOVED FROM COVER.

ODI #11047226WHEELS

I PURCHASED A 2017 MAZDA 6 GRAND TOURING IN JULY 2017, NEW FROM CLASSIC MAZDA IN MENTOR, OHIO. THE DUNLOP TIRES THAT CAME ON MY CARE ARE COMPLETE GARBAGE AND UNSUITABLE TO DRIVE ON IN THE RAIN. THEY BEGIN TO HYDROPLANE WITH EVEN THE SLIGHTEST AMOUNT OF WATER ON THE ROAD, AND ARE DOWN RIGHT DANGEROUS IN ANY WEATHER MORE SEVERE THAN LIGHT RAIN. THERE HAVE BEEN DOZENS OF INSTANCES OF WHITE-KNUCKLE DRIVING 10-15MPH SLOWER THAN THE REST OF TRAFFIC BECAUSE THE CAR BECOMES UNDERIVABLE IN THE RAIN. I HAVE NEVER DRIVEN A VEHICLE OR TIRES THAT PERFORMED THIS POORLY NOR HAD SUCH A STARK TRANSITION FROM FEELING PLANTED AND CONFIDENCE INSPIRING IN THE DRY TO SLIDING OFF THE ROAD WHEN IT RAINS. THESE TIRES ARE GOING TO GET ME INJURED OR KILLED! AS BAD AS THEY ARE BRAND NEW ON A BRAND NEW CAR, I SHUDDER TO THINK WHAT IT WILL BE LIKE AS THESE BEGIN TO WEAR!!

ODI #10978832STRUCTURE,UNKNOWN OR OTHER

I WAS DRIVING STRAIGHT AT ~40MPH ON A PAVED ROAD AT ABOUT 830PM, NO OTHER CARS IN FRONT OF MY, WHEN I HEARD A NOISE LIKE A CANNON GOING OFF. I LOOKED UP, AND MY SUN ROOF HAD COMPLETELY SHATTERED: THERE WERE LARGE CHUNKS OF GLASS INSIDE THE CAR, AND EXTENSIVE SCRATCH MARKS ON THE REAR TRUNK COVER. UPON PULLING OVER AND INSPECTING THE DAMAGE, IT APPEARED THAT THE SUN ROOF GLASS HAD EXPLODED OUTWARDS (AS SHOWN IN THE PROVIDED PICTURES), WITH SEVERAL PARTS OF THE REMAINING GLASS BEING DISTINCTLY ANGLED UPWARDS AND VERY LITTLE ACTUAL SHATTERED GLASS BEING INSIDE THE VEHICLE. I HAVE CONTACTED THE DEALERSHIP WHERE I PURCHASED THIS CAR, AND DESPITE THE FACT THAT IT IS JUST OVER A MONTH AND A HALF OLD WITH A 3 YEAR BUMPER TO BUMPER AND A 10 YEAR SERVICE PACKAGE, I HAVE ALREADY BEEN TOLD THAT IT WAS "MORE THAN LIKELY A ROCK HITTING IT", THAT "THEY'VE NEVER HAD ANY REPORTS OF THIS HAPPENING", AND HAVE BEEN ADVISED TO JUST CONTACT MY INSURANCE AND HAVE THEM PAY. THIS LANGUAGE AND RESPONSE IS IN LOCK-STEP WITH SEVERAL ONLINE FORUMS THAT I HAVE VIEWED REGARDING THIS ISSUE, WHICH APPEARS TO BE QUITE WIDESPREAD. MANY OF THEM REPORTED THAT THE IMMEDIATE RESPONSE FROM THE DEALERSHIPS IN QUESTION WAS TO BLAME EXTERNAL FACTORS, VERY COMMONLY ROCKS. IN MY CASE, GIVEN THAT I WAS DRIVING ALONE ON A WELL-PAVED ROAD AND THE SUN ROOF WAS CLOSED AT THE TIME, I FIND IT INCREDIBLY HARD TO BELIEVE THAT A ROCK SOMEHOW HIT IT AT THE EXACT ANGLE NECESSARY TO CAUSE THE ENTIRE THING TO SIMPLY FALL APART. IF THIS IS THE CASE, WELL, I WOULDN'T FEEL SAFE HAVING A CAR WITH A SUN ROOF AT ALL.

Annual complaints and reliability score for MAZDA Mazda6 — recall years marked in red
0612050100201720192021202320252026Complaints/yrReliability (0–100)
Annual complaints (left axis)
Reliability score 0–100 (right axis, higher = safer)
Crash-involved complaints that year
Chart Analysis

The blue line shows 56 total NHTSA complaints filed over 10 years, with the worst year being 2024 (12 complaints).

The amber reliability line is declining — recent years score around 56/100, lower than earlier in the vehicle's life. This pattern indicates issues are accumulating over time rather than being resolved, which is a concern for used buyers.

Notably, despite 56 complaints on file, no recall has been issued — either the defect pattern has not met NHTSA's threshold for a formal campaign, or a recall may be forthcoming.

Red dots on the amber line flag 2018, a year when complaints included crash events — these are the highest-severity incidents in the dataset.

Details & Analysis
Financial
$41,114
~$685/mo over 5 yrs
$0.4/mi
cost per mile
Fuel
$10,000
Insurance (est.)
$7,500
Maintenance
$15,500
Repair Risk Buffer
$3,000
Depreciation
$5,114

Estimated 5-year cost of ownership: $41,114 (~$685/mo). Repair risk buffer is standard due to vehicle risk profile.

1 open recall (unverified repair status)−$500
Total recommended deduction−$500
HIGH
Verify recall EXTERIOR LIGHTING:TURN SIGNAL has been repaired
Recall on record for: Mazda North American Operations (Mazda) is recalling certain model year 2017 Mazda6 vehicles manufactured August 12, 201
MEDIUM
Test drive and inspect: POWER TRAIN
Multiple owner complaints filed for this component — verify it functions correctly during test drive.
MEDIUM
Test drive and inspect: ELECTRICAL SYSTEM
Multiple owner complaints filed for this component — verify it functions correctly during test drive.
MEDIUM
Test drive and inspect: Carry Handle, Shell, Base,Insert, Padding,Other/I am not sure
Multiple owner complaints filed for this component — verify it functions correctly during test drive.
MEDIUM
Get an independent pre-purchase inspection from a trusted mechanic
For any used vehicle with a risk score above Low, a $100–$150 independent inspection is always worth it.
MEDIUM
Run a VIN check on NHTSA.gov to confirm all recalls are closed
Free at nhtsa.gov/vehicle-safety/recalls — enter the VIN and confirm all campaigns show as completed.
MEDIUM
Verify title is clean and check for salvage/rebuilt brands at your state DMV
Title washing across state lines is common — confirm with your state DMV before finalizing purchase.
5%
18-month
10%
2-year
Low Probability
Cumulative 2-year risk: 10%

5% baseline recall probability — no strong indicators of an imminent recall.

Maintenance intervals vary significantly by make, model, year, engine, and driving conditions. Always follow the manufacturer's official schedule — not generic industry estimates.

Tip: Request the seller's service records and compare against the manufacturer schedule. Missing intervals are a negotiation point.

History & Auctions
Full Coverage
$1,650–$2,090/yr
~$138–$174/mo
Liability Only
$560–$710/yr
~$47–$59/mo
Category: Standard Vehicle
9-year-old vehicle: −7% (moderate depreciation)

Based on 2024 national avg ($2,011/yr full coverage). Individual rates vary by driver, location & insurer. Always compare 3+ quotes.

Select your state to see what consumer protection laws, lemon law coverage, and title disclosure requirements apply to this vehicle purchase.

Vehicle Identity

VINJM1GL1X58H1110474
Model Year2017
MakeMAZDA
ModelMazda6
SeriesGT Premium pkg
Vehicle TypePASSENGER CAR

Body & Configuration

Body StyleSedan/Saloon
Doors4
Seat Rows5
Drive TypeFWD/Front-Wheel Drive
Fuel TypeGasoline

Engine

Engine Cylinders4
Displacement (L)2.5
Horsepower184

Manufacturer

ManufacturerMAZDA MOTOR CORPORATION
Assembly CityYAMAGUCHI
Assembly CountryJAPAN

VIN Structure

WMI (Chars 1–3)JM1
Check Digit (Char 9)8
Model Year Code (Char 10)H
Plant Code (Char 11)1
Sequence (Chars 12–17)110474

Safety Data

NHTSA Recall Count1
NHTSA Complaint Count56
J
1
M
2
1
3
G
4
L
5
1
6
X
7
5
8
8
9
H
10
1
11
1
12
1
13
0
14
4
15
7
16
4
17
WMI (1–3)
VDS (4–8)
Check Digit (9)
Model Year (10)
Serial (11–17)
J
World Manufacturer
Country & region of manufacture
Position 1
M
Manufacturer
Specific manufacturer identifier
Position 2
1
Vehicle Type
Division or vehicle type
Position 3
GL1X5
Vehicle Descriptor Section (VDS)
Body style, engine type, restraint system
Position 4–8
8
Check Digit
Mathematical validation character
Position 9
H
Model Year
Year of manufacture
Position 10
1
Assembly Plant
Where the vehicle was assembled
Position 11
110474
Production Sequence
Unique serial number for this vehicle
Position 12–17
Country of Manufacture
Japan
From VIN position 1 (J)
Model Year Character
"H" → 2017
Could also be 1987
Check Digit (Pos 9)
✓ Valid
ISO 3779 weighted-sum algorithm

Disclaimer: Data sourced from NHTSA public APIs and scraped auction listings. For informational purposes only. Not a substitute for a paid vehicle history report. Retrieved: 4/21/2026, 9:31:06 AM.