JA4T5VA97PZ0264602023 MITSUBISHI OutlanderSEL, 40th Anniversary, Standard

What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced an apparent engine failure involving the engine cooling system and possible head gasket and/or engine damage. Prior to failure, the vehicle had a strong sweet coolant smell and was later diagnosed by the servicing dealership as having a coolant leak and possible engine-related damage requiring engine replacement. The vehicle is currently located and available for inspection at Don Herring Mitsubishi. How was your safety or the safety of others put at risk? While driving after leaving the dealership, the vehicle began jerking, hesitating during acceleration, and losing power unexpectedly. A flashing check engine light briefly appeared and disappeared. The sudden loss of normal engine performance created a serious safety hazard because the vehicle could have stalled in traffic, increasing the risk of an accident or collision. I also have eight children, including [XXX] twins, and the loss of transportation has prevented me from reliably getting my children to school, medical appointments, and obtaining necessities. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Don Herring Mitsubishi inspected the vehicle and identified a coolant leak and possible major engine damage. The dealership advised that the engine may need replacement. The warranty company, CNA Extended Warranty, stated the dealership’s submitted notes referenced a blown head gasket and requested further teardown and inspection before approving repairs. The vehicle remains unrepaired while awaiting further action and/or engine replacement. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by Don Herring Mitsubishi and reviewed through CNA Extended Warranty as part of the repair claim process. Prior to the failure, the vehicle was also inspected on Marc INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the rear of the vehicle would move independently. The contact stated that it felt as if the vehicle were going to slide and eventually would lose control. No warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that an unknown rear chip had failed. The shock absorbers had water, the rear brake pads were worn down to zero, and the rear differential needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted and was worsening. In addition, the contact stated an abnormal grinding sound could be heard coming from the rear differential. The vehicle was taken back to the dealer, where it was diagnosed that the differential gauge had failed to function as intended. The warning light for the 4-wheel drive was illuminated. The brakes and calipers were replaced. The rear differential was not repaired. The dealer informed the contact that the pole where the breather pipe is inserted on the rear differential carrier is off spec, allowing water intrusion. And that the new rear tires were badly worn on the inside and had high spots on the center. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.

The EV portion of the PHEV is often not providing power to the motors, even though, there are still plenty of battery power available. The vehicle sometimes gave "Power Reduced" warning that usually went away after 30 minutes, and the vehicle cannot go into EV mode. When in EV mode and just cruising on the highway, it barely has power to keep up with traffic and sometimes it is losing speed just on a slight incline on the road causing me to move over or take it out of EV mode just to get power from the gas engine. In one occasion, I driving in EV mode and merging onto the highway. I stepped on the gas and the car was barely, if at all, accelerating. Fortunately, there wasn't vehicle coming from the highway.

The electrical system in my 2023 Mitsubishi Outlander has repeatedly malfunctioned since September 2023. The primary failure involves the dashboard completely shutting down while the vehicle is in motion, resulting in the loss of critical driving information such as speed and system warnings. The issue is intermittent but ongoing and may be available for inspection upon request. This failure creates a serious safety risk because I am unable to see essential driving information while operating the vehicle, placing both myself and my family at risk. The vehicle has been taken to authorized Mitsubishi dealerships multiple times for these issues. Repairs have been performed during these visits; however, none have permanently resolved the problem. The issue temporarily stops after repairs but eventually returns and continues to recur. The problem has been reproduced multiple times. The vehicle has been inspected by authorized Mitsubishi service departments on multiple occasions, but the underlying issue has not been properly diagnosed or permanently repaired. Prior to failure, there have been repeated battery-related issues and sensor malfunctions. The vehicle has required at least three battery replacements since purchase. These symptoms often occur before the dashboard shuts down. In addition to the electrical issue, the vehicle has also experienced fuel pump concerns, which have persisted despite repair attempts. This ongoing and recurring defect makes the vehicle unsafe to operate and remains unresolved.

The rear braking system failed due to a sticking/seizing brake caliper. An independent inspection confirmed a severe thickness discrepancy: the outer pad was worn down to 3mm, while the inner pad remained at 7mm. This occurred at only 7,343 miles. I have the physical brake pads provided by the dealer; however, I have photographic proof that the dealer provided fraudulent, evenly worn pads upon vehicle pickup to tamper with evidence. Both the fraudulent pads and the original photos of the defective pads are available for inspection. The sticking caliper causes uneven braking force, increased stopping distances, and premature brake failure. This is a severe safety risk that could lead to a loss of vehicle control or a collision, especially under emergency braking conditions. Furthermore, the dealership's attempt to conceal this defect by swapping parts prevents proper safety documentation and potential recall actions. An independent service center (certified technician) confirmed the 3mm/7mm wear delta on March 19, 2026. The dealer (Northstar Mitsubishi) also initially confirmed the defect and processed it as a $0.00 warranty repair (Invoice #6048308) before rescinding the coverage and demanding payment. The vehicle was inspected by the authorized dealer (Northstar Mitsubishi) and an independent repair facility. I am currently requesting a formal inspection by Mitsubishi Motors North America (MMNA) corporate. There were no dashboard warning lamps. The primary symptom was an excessive amount of brake dust accumulating on the rear wheels compared to the front, and a noticeable physical thickness difference between the inner and outer brake pads. These symptoms were first observed around 7,000 miles during a routine inspection. The defect was confirmed by an independent technician's measurement of 3mm (outer) vs 7mm (inner).

Extremely heavy steering on highway. Steering wheel slow to return to center and sometimes will stay "locked" into turn, requiring to turn the wheel manually back to center.

A software issue in the Alliance in-vehicle Infotainment (A-IVI) Display unit cause the sirven to freeze or display black during a backing event

The contact owns a 2023 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the instrument panel turned blank. Additionally, the contact stated that the rearview camera image failed to display while reversing. The vehicle was taken to the dealer, where the contact was informed that the infotainment system needed to be replaced. The system was reprogrammed several times; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,057.

During operation in wet and rainy conditions, a warning indicator illuminated on the instrument panel. Shortly thereafter, the vehicle encountered a roadway pothole, at which point the airbags deployed unexpectedly. Simultaneously, the vehicle experienced a sudden loss of power, resulting in contact with a curb and minor damage to the wheel rim. The malfunction has not been reproduced or confirmed by a dealer or independent service center. To date, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. The affected components remain available for inspection upon request. No advance warning symptoms were observed other than the dashboard indicator that illuminated immediately prior to the incident. It is noted that the selling dealership did not disclose prior repairs performed on the vehicle, which may be relevant to the cause of this failure.

Clunking/Rattling noise coming from passenger rear of vehicle when hitting bumps and rear of vehicle swaying/swerving. Can hear noise while shaking the car side to side while parked. Only 35000 miles. Rear suspension of vehicle seems soft. Took to the dealer rear was misaligned didn't find any other problems. Continue to have the problem swaying/swerving is still there but not as bad. This could possibly cause driver to loose control.

The contact owns a 2023 Mitsubishi Outlander. The contact stated that while reversing, the camera went blank for several seconds. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Numbers: 25V369000 (Back Over Prevention) and 23V345000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Parts distribution disconnect.

The contact owns a 2023 Mitsubishi Outlander. The contact stated that on several occasions while the vehicle was started, in park(P), and while driving and in reverse, the infotainment screen was black. The vehicle was taken to a dealer on several occasions however, the failure could not be replicated. The contact then received notification of NHTSA Campaign Number: 25V369000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owned a 2023 Mitsubishi Outlander. The contact stated that while driving at approximately 30 MPH, the vehicle sustained a rear-end collision from another vehicle at a high rate of speed. No air bags deployed. The contact stated that the vehicle's left side had violently crashed into a wall, then the vehicle ricocheted onto the front driver's side, causing the tire to collapse where it came to a stop. The contact stated that a passenger was sitting in the front passenger seat, a passenger in the rear driver side seat, and a passenger in the rear passenger seat. A police report was filed. The vehicle was towed to a local tow lot where it was deemed a total loss. The contact stated that he spent 6 days in the hospital for injuries to both knees and the spine. The passenger did not seek medical attention. The local deal was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50.

Check engine light is on. My car is still under 5 year bumper to bumper warranty. My local mitsubishi dealership closed and the nearest one is hours away. I also have a recall. I have called mitsubishi customer service several times only to be put on hold without the ability to talk to someone to get these problems solved.

Screen and camera unit cuts off and you have no visual of rear view camera. No radio no sound no screen.

1) 12/20/2024: Took the car to a Mitsubishi dealer as the 'Check Engine Light' was ON for a few days. They erased the code but could not diagnose the cause. Returned home and could NOT charge the car using the same standard outlet (level 1) I used since I bought the car. The instrument cluster displayed the following (Please see Pic 1): a) Error message 'PHEV System Fault, Service Required'. b) Check engine light. c) Forward Collision Mitigation System [FCM] OFF warning light. d) Rear Automatic Emergency Braking [Rear AEB] system OFF warning light. e) Plug-in hybrid EV system warning light. Since 12/20/2024, I have been driving the car with these serious safety issues. 2) 1/2/2025: 'On-board charger' was replaced by the dealer. But the same error continued. Per dealer invoice, they "performed drive cycle pattern 3 and the code returned". Obviously under certain conditions, the erased code returned. 3) Since mid-November, 2024, I have been noticing two different EV range mileage. Please see Pic 2. My phone app showed (on 1/26/2025) a 51 mile EV range whereas the instrument cluster showed only a 39 mile range. All the errors still remain as of 1/26/2025. 4) Opened a case with Mitsubishi but they are refusing to respond with updates. With so many safety issues due to 'PHEV System Fault', I am afraid of taking the car out.

Vehicle does not operate at temperatures below approximately 10 degrees Fahrenheit due to manufacture failure to install a battery heater. Was inexplicably deleted from 2023 model year of vehicle. The heat pump system also does not work at low temperatures therefore an electrical resistance heating system is needed. Also, vehicles will not accept charge at low temperatures. The problem can only be confirmed at temperatures below 10 degrees. Vehicle warning lights confirm the problem is due to low temperature conditions. Research indicates numerous complaints that manufacturers are aware of and refuse to address. Could leave owner stranded if leaving vehicle in a cold location.

My tire went flat, went to pull over and when my tire went blow , the driver seat airbag came out that’s not right because it’s no wreck no accident no nothing. I just don’t understand what could’ve went wrong with just a tire going flat on the passenger sideand then the driver seat airbag went off no collision no damage no nothing to vehicle my screen go out in the car I lose power when driving it’ll just lose power and now you have to pull over and turn the car off and start it back up. I have taken it in one time before they changed the battery since the battery is not the battery is something electrical.

“Since April, I’ve had an issue with the caliper in my car, and as of today, October 16, Victory Mitsubishi still hasn’t resolved it. I went back on July 4, and they told me they ordered the parts, but they’ve been on backorder since then. I’m still waiting, and my car’s brakes feel rough, plus the noise is really annoying.”

I took this car 2 times to the dealership about the same issue the steering wheel it has a lose parts inside keep giving a weird noise and the second issue the gas smell inside the cabin if you stop the vehicle on hot day and the ac running they are a very bad gas smell coming inside the cabin throw the ac vents i looked on this issue online alot of people have this issue dealership said can't smell nothing they don't want to put the work in to this issue i need help please even last night we smelled it its very bad alot they said On line other people that the gas tank vents on hot day the vent out the gas and its get in to the ac thats why we smell it but when you are driving you dont smell nothing but if you stop and keep the car running come back it will be inside the cabin full of gas smell coming from the vents i have a disabled son i can't keep going throw this issue and some people said that mitsubishi know about it and they are working on it to fix i can't breath no more gas

Warning reduced power engine sign came on out of no where. This is the second time this shows up on my dash.. plugged computer to it and shows code p0404 EGR valve stuck.. mileage at only 10,000

At 15,000 miles the car began to exhibit a loud “knocking” and / or “clunking” sounds upon turning the steering wheel. Three dealerships later I’ve learned it is called a “strut bearing”, and that it’s covered under a “special coverage”. Which special coverage means that this is a widely known issue after the cars have be sold. This should be a total recall. They dealer a fixing it. Had to order parts. Of course no loaner car. Won’t be using the selling dealer any longer.

After this car sits for at least 10 minutes, upon first turn of the steering wheel, a “popping” is felt in the steering wheel, and a “clunk” noise is heard while turning the steering wheel to either the left or the right. A strut issue was advised for the 2022 outlander as a tech bulletin. However nothing as of yet for model year 2023.

The key fobs aren't working ,vehicles are locking children inside and users are having to use manual key inside key fob to open..alot of people are not aware of key..this is a huge saftey issue with summer coming..we were in school drop off with 2 special ed kiddos and the car locked and would not unlock and when you go to the forum many many parents having kids locked inside cars... this started happening after the last computer update on my vehicle..dealer is attempting to fix friday but definitely a issue on a vehicle only 8 months old.

The contact owns a 2023 Mitsubishi Outlander. The contact stated that on several occasions while driving at various speeds, the vehicle drove over a rock or a manhole cover, the rear end of the vehicle was fishtailed, and the contact lost control of the vehicle. Additionally, during rainy weather, the vehicle would hydroplane. The vehicle was taken to a dealer several times however, the failure was not duplicated. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

The AEB and FCW turns on suddenly then seems like the car is shutting off while driving

The rear view camera doesn't work when I go backwards.

I keep getting a message on my Dashboard that indicates my engine malfunction power reduced service now…. This is the second time this has happen … first time i took it to dealer they said oh they don’t see anything after taking to put it on machine and it said my engine was failing then today Easter it’s back and it’s really scaring me and the dealer is to far To be driving the car and this message keeps appearing

Bridgestone Ecopia P255/45R22. Safety Concern for these tires, all 4 on my vehicle. Unable to control my vehicle at any speed above 25mph with these tires due to hydroplaning in any precipitation on roadway such as rain. Currently own a 2023 Mitsubishi Outlander SE and a 2023 Mitsubishi Outlander SEL both equipped with these tires and absolutely cannot safely drive these vehicles when it rains in any form of precipitation. The vehicle cannot keep traction on the roadway over 25mph and is sliding/hydroplaning from lane to lane and off the roadway.

Transmission will not shift up out of first gear until the vehicle is completely up to normal operating temperature.

After using the outlander for little over 500 miles a warning sign of Parking brake sensor failure occurs every time i stop at a red light. Error occurs for a flash second and is hard to capture when driving

I bought my 2023 Mitsubishi Outlander brand new in March of 2023. I have several dashboard error messages, with huge safety issues. I took it to Mitsubishi and it was in the shop for 65 days and they told me they do not know how to fix it, it is what it is. They also told me I should not rely on the car, the features, and the dashboard. These errors have occurred at different times of day, mileage, and different temperatures. I have pictures for proof. With out these safety features it puts me, my husband, and three small children at risk.

The direction of the car where the wheel is when I turn it on sounds like a (crack)when I stop and start it sounds too, I called the Dealer and they know the problem but Mitsubishi still does not have a solution, they told me that they are investigating and they are not doing anything nothing to correct the problem. The technician told me that he would call in 3 months in case there is any recall.

On two instances,the plug under the driver seat controlling the seat functions became detached. On both occasions the seat pushed forward pushing the driver into the steering wheel making it nearly impossible to steer. Fortunately, I was stopped both times. This could have been catastrophic had I been going down the road. The dealer has temporarily wire tied the plug so it will not happen again and the have ordered a new wiring harness, which is on back order.

We (driver and passenger) were pulling into a parking lot and going very slowly about to stop and get out of car. Suddenly and unexpectedly the car accelerated out of control and at an abnormal speed. the air bags deployed, smoke filled the cabin. After the police arrived and the car was towed, Liberty Mutual Insurance Company took title to the car. We were lucky to survive because the car ran into a cement wall from the sudden acceleration and went up into the trees and then backed down and hit the ground. There was a police report and the car was inspected by a manufacturer's representative. Earlier in the day there was a warning on the dashboard that said the vehicle needed maintenance. The "black box" of the car was analyzed by Bosche Co. But, we would like an independent agency to review the black box of the car and get an explanation as to why this possibly happened to us. The car has many safety features but nothing aided us in this particular instance.

Full Digital Driver Display does not work when I start the vehicle.

The vehicle was purchased at the end of December and came out with various defects, they are in the airbags. The most important was the claim with the consecuonario and they have not given an answer for 3 months

ON TWO SEPARATE OCCASIONS, I HAVE HAD THE FRONT DRIVER'S DOOR WINDOW GLASS AND THE FRONT PASSENGER DOOR WINDOW GLASS CRACK ON INTERSTATE 40. THIS HAS BEEN WHILE EXITING THE BRIDGE EASTBOUND AT THE EXIT FOR INTERSTATE 74 TO HIGH POINT. THERE IS AN ODD BUMP EXITING THE BRIDGE IN THE LEFTHAND LANE. IN BOTH INSTANCES, THE GLASS HAS HAD TO BE REPLACED. SAFELITE AUTO GLASS HAS STATED THAT THE GLASS APPEARS TO BE INFERIOR IN NATURE AND SHOULD NOT CRACK. THE VEHICLE HAS LESS THAN 5,000 MILES ON IT SO DOESN'T HAVE ANY UNNECESSARY WEAR AND TEAR.

In any instance where the electronic shifter does not have power, vehicle cannot be placed into neutral manually to be pushed to safety. Vehicle shuts down, immobile, in place with no warning. I was in drive for approximately 30 minutes. I put the vehicle in park, then in reverse to back out of a parking space. The car was never turned off. When I went to put the vehicle into drive, the entire car lost power. There was no warning. The car was completely immobilized perpendicular to traffic. Because the shifter is entirely electronic, any time the vehicle loses power (battery, alternator, electrical issues, chip processor problem) the car cannot be placed into neutral and there is no manual override. The battery power failed with no warnings