5UXKR0C35H0X780202017 BMW X5xDrive35i

While driving, the electronic parking brake (EPB) system malfunctioned. The vehicle was stopped in DRIVE with Auto Hold active. When the driver door was opened briefly, the vehicle attempted to transition from Auto Hold to applying the electronic parking brake as a safety function. At that moment, the EPB malfunction warning appeared and the parking brake system faulted. There were no prior mechanical brake issues (no dragging brakes, no unusual noises, no brake wear symptoms). The issue appears to be an electronic/control-related failure of the EPB actuator/control unit rather than typical brake wear. A repair facility retrieved multiple diagnostic fault codes related to the electronic parking brake actuator/control unit and recommended replacement of the EPB actuator assembly followed by initialization/calibration and clearing of faults. This creates a potential safety risk because the electronic parking brake may apply unexpectedly or may not apply/release as intended during safety logic events (such as opening the driver door while stopped), potentially immobilizing the vehicle or creating a hazard in traffic or parking situations.

The contact owns a Nuna car seat, Model Type: Rava, Model Number: CS05103CVR, Manufactured Date: July 14, 2022. The car seat was being used in a 2017 BMW X5. The contact stated that the left side harness on the safety car seat was loose, preventing the child from being securely restrained in the car seat. The manufacturer was not made aware of the failure. The car seat was not repaired or replaced.

The contact owns a 2017 BMW X5. The contact stated that while driving or while the vehicle was parked and occupied, there was an abnormal smoke odor coming from the engine of the vehicle. An independent mechanic was contacted. The vehicle was towed to an independent mechanic to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the issue. The failure mileage was 60,000.

No remedy for recall and no plan

The contact owns a 2017 BMW X5. The contact stated while driving at an undisclosed speed, the engine overheated with several unknown warning lights illuminated. In addition, the vehicle lost electrical functions. The vehicle was towed to an independent mechanic where it was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.

Battery overheated and melted plastic cover

The contact owns a 2017 BMW X5. The contact stated that the oil drain plug and the oil pan do not have adequate space after being stripped. The metal in the oil pan was very thin. There was oil located on the engine and the ground. The contact was losing a quart of oil every 600 miles driven. The contact added oil to the vehicle as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the oil pan needed to be replaced. The vehicle was not repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 30,000.

I am writing to formally document two significant incidents involving the complete failure of the high-pressure fuel system in my BMW vehicle, VIN [XXX] , which have raised concerns about the reliability of this component. On [XXX], while navigating city street traffic, my vehicle, with 57,376 miles, experienced a total loss of power, resulting in the vehicle stalling in the left lane. The vehicle was towed to an authorized BMW dealership, where the entire high-pressure fuel system was diagnosed and replaced under warranty. As the second owner of this vehicle, I acquired it from my neighbor, the original owner. Upon reviewing the complete service records provided by the previous owner, I discovered that a nearly identical issue occurred at 39,066 miles. The service documentation states, "Client reports that while driving, the vehicle lost power and stalled." At that time, the high-pressure fuel system was also fully replaced. Further investigation revealed that BMW issued a safety recall notice between these two incidents, acknowledging potential failures in the high-pressure fuel pumps. However, the recall indicated that no remedy was available at the time. I've attached all the service records for both incidents and BMW North America's letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to express my concern regarding the recent recall identified under NHTSA Campaign ID: 24V608000 related to BMW vehicles. I own a 2017 BMW X5 with the VIN number [XXX]. Although my vehicle is currently not listed under this recall, it is exhibiting the exact symptoms described, including engine overheating with coolant pump failure warnings. Given the similarities, I am concerned about the safety of my vehicle and would like to know what steps I should take next. I respectfully request that my case be reviewed, and I would appreciate any guidance or assistance you can offer to help ensure my vehicle’s safety. Thank you for your attention to this matter. I look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 BMW X5. The contact stated that while driving at an undisclosed speed, the brake pedal was heavily depressed for the brakes to engage. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause for the failure was not yet determined. The dealer informed the contact that there was air in the brake lines and that the air needed to be bled from the brake lines to repair the vehicle. The vehicle was repaired; however, the failure persisted. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

The contact owns a 2017 BMW X5. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power and stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the residence, and then to a dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The vehicle was towed to the residence and has not been driven since. The failure mileage was approximately 80,000.

Radiator fan assembly malfunctioning causing engine to overheat. Upon replacing fan assembly vehicle is still overheating. Water pump and thermostat needs to be replaced as well as connectors. Mileage appr 67,000 Vehicle went into safety mode while traveling on highway

Radiator Fan assembly connection corroded and water pump failing due to connector exposed to liquid

The contact owns a 2017 BMW X5. The contact stated while driving at an undisclosed speed, the engine overheated message was displayed, and the check engine warning light illuminated. The contact pulled over and restarted the vehicle; however, the vehicle failed to accelerate above 20 MPH. The vehicle was taken to the dealer, where it was determined that the water pump needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

The contact owns a 2017 BMW X5. The contact stated while driving the vehicle, the vehicle suddenly decelerated and failed to exceed 35 MPH. During the failure, a message that the engine had overheated was displayed. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.

A red light came on in my vehicle that read restraint system. Does that mean the airbags are faulty or is it with the seatbelts.

The contact owns a 2017 BMW X5. The contact stated while driving 55 MPH, the sunroof shattered without impact. The vehicle was taken to an independent mechanic where the sunroof was repaired. The manufacturer was notified of the failure but offered no assistance. The vehicle was repaired. The failure mileage was approximately 56,000.

I was driving approximately 30 mph. As I continued to accelerate the fuel system light came on and the car shut off in the road. I had to have it towed to the dealership as it would not start. Gas fumes could also be smelled coming from the car. Once looked at by BMW service center I was told “ EKPS and the fuel pump are intermittently failing. I was able to able to verify the concern briefly. Vehicle may lose fuel pressure randomly. Upon removing rear seats and inspecting harness, I found the wires going into the EKPS to be burnt. The wires from the EKPS to the low pressure fuel pump will also need to be replaced.” I did research and saw that this was recall on other years of this model. Also the middle back seatbelt does not work. Also even after multiple alignments my car still pulls aggressively to the right causing near collisions and off roaring.

Water possibly from moonroof getting into the car and warning messages about passenger airbags. I discussed matter with dealer and they want me to pay for diagnostic. I think they reset computer after service.

Vehicle stopped three times on highway. There is an issue with fuel injection. I am repairing the same thing every year and it is stopping every year on highway. They keep on repairing/replacing the module and I still get the problem. I missed a big rear collision because of this. This model has so many issues. Suspension broke. So many issues with gas pump. being it a first generation hybrid, it can cause threat to so many people if we let these vehicles be on road.

I brought my 2017 X5 xDrive40e to my local dealer (Ray Catena in White Plains NY) after getting a ‘Drivetrain Malfunction” Error. After several weeks at the dealer, and thousands of dollars in repairs, I’m being told today that: -The car needs a new Electric Drive… cost $12,000 -The replaced electric drive may not solve the issue, which might be the transmission.. replacement cost $16,000 So almost $30k to perhaps solve the issue on a car with a $19,000 value per Kelly Bluebook. And this is a known issue for Hybrid X5s per multiple BMW owner websites.. Here is one: https://g05.bimmerpost.com/forums/showthread.php?t=1887640 My dealer is telling me that the value of this car is currently zero ($0.00) which I find to be absolutely ridiculous.

Drive train malfunction message populated for first time, advised could continue at moderate speed. However, car immediately shit down in 'fast lane' of busy interstate.

The vehicle’s gas tank has a leak on top the cabin fills with the smell of gasoline. After a smoke test was done, the test showed a leak coming from the top of the tank between the tank and the inlet for gasoline refill.

I purchased (2) Scorpion Pirelli Verde run flat 255/50R19 107H MS All Season tires from Orr BMW, Shreveport Louisiana on 02/10/2023. On 02/20/2023 in less than 15 miles from home I got a low pressure notice and proceeded to the stop and put air in the tire so that I could return the car home. Upon exiting my vehicle I could hear the air leaking from the tire but a visual inspection did not show any cuts, nails, or punctures. I called Orr and was told to bring the tier/car in. I had to pay ($250) to have the vehicle towed to them and was charged $82 by Orr to mount and balance a replacement tire. I was told that the tire had a cut in it but was never shown. On my way to work this morning and the other tire that was purchased on 02/10/2023 is registering low tire pressure. So it appears that the (2) tires purchased are defective tires!

Restraint System Notification message: Fault in Airbag, belt tensioner or belt force limiter. Service center advised air bag might not deploy if not fixed. This could result in death or injury during a car accident. They provided an estimate with the description of cabling correction and the service advisor also told it has to do with a resistor and low voltage in the unit. This notification message first appeared when the car was under the warranty and they fixed it but then it happens again, showing that this is a recurring problem of this unit.

Second time rear suspension dropped, less that 30K miles since last repair. On December 15th 2022, my car suspension dropped and my ride got bouncy. If this condition had ocurred in a high speed highway it can make the driver to lose control of the vehicle and possibly have an accident. The unit was taken to the Service Center and was diagnosed with exact same parts that were replaced the first time. I reached BMW USA and explain the timeline in which both events happened. First Incident: 02/14/ 2020 Mileage:48661 Second Incident: 12/15/2022 Mileage:78641 They didn’t recognize this as a manufacturing defect in parts or system and they offered a 50 % discount in the repair. I think this a defective system and it has been demonstrated by its recurrence. No notification message was displayed prior to the incidents Please find attached evidence of first and second estimates showing the same parts.

Blower motor doesn’t work and BMW Has discontinued the part. So I have to form or heat or ac flow in my car

Hi, I have bought BMW x5 2017 from certified dealer in Nov 2020. From the beginning, vehicle is giving me problems. I spoke with BMW customer care and they are not helping me much. Below are the problems that vehicle has given me. They are so many other problems but I am noting the major problems. 1. Vibration during acceleration 2. The rear suspension got broke 3. Vehicle stopped on the road while traveling with an infant. Problem they said is fuel is not pumping into engine. They confirmed tank has 3/4th of gas. So that’s the problem with the vehicle. - they left us on the road for 4-5 hours until they tow the car. - my family including 3 months old baby has to get shelter inside a gas station for almost 12 hours until I get a rental car because they didn’t give loaner vehicle or not provided any help to rescue my family to bring to safe location. 4. The air suspension completely broke while traveling from Baton Rouge. Which caused back pain problem to my wife who recently has c-section. I am still dealing with her back pain treatment after that. And they took more than 20 days to repair and give the car back. I got an old Dodge Journey as a loaner from rental agency. Why do I need to pay for luxury car if I have to drive a Dodge Journey. 5. During the problem 3, BMW service center said fuel wasn't pumping into the engine and they said they fixed the issue. Again on August 14th 2022, vehicle was broken due to fuel pumping issue while I was in a city which is 2 hours from where I live. vehicle stopped on highway without any notice. They could have saved me and my family lot of stress and health issues if they supported us well and inspected the vehicle before selling us. They looted our money and played with us emotionally and caused physical and mental damage by doing it. I had to rescue my 3 months old baby because of this vehicle which stopped on high way during hottest season of summer mid June 2021. Your help is much appreciated in this regard.

The contact owns a 2017 BMW X5. The contact received notification of NHTSA Campaign Numbers: 21V586000 (Fuel System, Diesel) and 21V907000 (Fuel System, Diesel) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The contact stated that while driving approximately 40 MPH, the vehicle suddenly stalled with an unknown warning light illuminated. The vehicle failed to restart and was towed. The approximate failure mileage 75,000. Parts distribution disconnect.

Failure of emission system. SCR active tank failed at 66K miles. Manufacture warranty does not cover the fix.

Fuel Tank Ventilation failed in my 2017 BMW X5 XDrive 40E at around 93k miles (ODO). The problem has been confirmed by the dealer and this is creating fuel odor and undesired gases to be leaked out of the system

When the vehicle is exposed to heat, the seat belt does not buckle. The release button stays jammed and the seat belt does not fully secure. The light goes off but the seat belt will release with some tension. It only happens when the car is hot. It could seriously put people at risk if it is not addressed.

My BWW X5 hybrid give me a sudden error in the middle of the road. The error was Drive train malfunction and suddenly it stopped couple of seconds after the warning. Leaving me in the middle of the road. Thankfully I was on a low traffic road, so there was no accident. It was a scary situation to be at. After that, I managed to start the car after couple of tries and pull it over to a safer place. The car was useless so I had to call my BMW dealer. To add to the bad experience the dealer took long to service my car. They are unable to find the problem and it is charging me extra $1,170 for another 8 hours of labor without any guarantees. My BMW is on excellent condition with 40k miles only. The car never alert me of any signs or warnings. This is a major failure that should not happen to any car owner in these days.

Brakes are squeaking and vehicle is shaking when attempting to use brakes. Takes an excessively long time to brake and I fear for the safety of my family when using vehicle with faulty brakes. Vehicle paperwork shows that the vehicle is overdue for new front/rear brakes, yet BMW doesn't want to replace them since they key reader isn't indicating that they need to be replaced.

Sunroof drain clogged, causing leaking of water into vehicle. The dealer tested and found the same issue. They stated that there is a fix for this, to reroute the drain, and that it was not done on my vehicle prior to it clogging.

Rear tailgate suddenly flew open while driving at a speed of roughly 25 mph without any user input. Car was fully locked and at speed, trunk/tailgate release button was not pushed. The tailgate was fully closed and locked, and there were no warning lights or chimes indicating otherwise. This has only occurred once as of today and has not been able to be replicated, so it is not necessarily "available for inspection upon request". My safety, as well as others, were put at risk by this malfunction as our family dog is often transported in her crate that is located in the trunk, and if this malfunction had occurred while she was back there, her crate could have very easily fallen out of the car at high speed, undoubtedly leading to death. In this same instance, her crate falling out of the trunk at highway speeds, or really anything else being transported in the trunk, could have easily penetrated another car's windshield, resulting in injury or death of another vehicle's inhabitants. As previously stated, this problem has not been able to be reproduced by a dealer or independent service center at the time of this writing. The tailgate has not yet been inspected by the manufacturer, police, insurance representatives, or any other parties. There were no warning lamps, messages, or any other symptoms of the problem prior to the failure, nor have there been after the fact.

The contact owns a 2017 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 ( FUEL SYSTEM, DIESEL ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 30 mph when attempting to accelerate the vehicle when the vehicle suddenly lost power and the fuel pump failed. The contact was able to maneuver and coast the vehicle to the side of the road. They then had the vehicle towed to the dealer. The contact stated that when the vehicle was towed they learned that the gear shifter was locked in position. The approximate failure mileage was 29,000. Vin tool confirms parts distribution disconnect.

The contact owns a 2017 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 30 MPH and attempting to accelerate, the vehicle suddenly loss power, and the fuel pump failed. The contact was able to coast the vehicle to the side of the roadway. The vehicle was towed to the dealer. The contact stated that when the vehicle was towed, he learned that the gear shifter was locked in position. The approximate failure mileage was 29,000. Parts distribution disconnect.

The contact owns a Cybex car seat. Model number: 519004435,Model name: Sirona S. The car seat was being utilized in a 2017 BMW X5. The contact stated that while, his daughter was in the car seat it wiggled and moved at the base. The contact stated the writing on the chest clip faded within a week. The occupant of the car seat was able to move the chest clip. The contact stated the latch and seatbelt failed to correct the failure. The manufacturer was made aware of the failure. The contact stated the car seat was to narrow at the base and was not suitable for several vehicles. Consumer stated: 1.Not able to securely install with latch method across several vehicle types 2. Not able to securely install with seat belt method across several vehicle types 3. Top belt buckle is easily undone by children while in transit 4. Ink used on seat buckles and hardware fades and rubs off easily.

Warning on screen came on suddenly while driving indicating charger system failure. While driving to the dealer for diagnosis and repair, power steering failed, then power brakes failed, then engine stopped running. Could not put vehicle in park and vehicle rolled back when foot brake was released. Car was diagnosed as alternator failure.

The contact owns a 2016 BMW X5-Diesel. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact spoke with a dealer, and the dealer confirmed that part was not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

On July 30, 2021, my 2017 BMW X5 35d, which had only about 49,000 miles on it and which had been serviced only six weeks before, died without warning. My son and I could have been killed. The car went into Park and had to be towed on a flatbed to the dealer. After 5 days of no word, the dealer falsely accused me of putting gasoline in my diesel vehicle. The dealer eventually determined that the high-pressure fuel pump had failed, which caused exactly the problem listed in BMW's July 29, 2021 recall notice to its dealers: it caused metal fragments to contaminate the entire fuel system. BMW initially advised me that it had no "recall remedy," but when it did, it would replace the fuel pump but would not repair the nearly $13,000 in damage to the fuel system that the fuel pump failure caused. BMW eventually relented and advised it will complete all repairs caused by the fuel pump failure. But it has declined to reimburse me for the "overage" charges I've incurred in towing the vehicle to the dealer and in connection with the rental vehicle they obtained for me. And of course, not a single apology for the harrowing experience that could have resulted in our deaths, nor for the considerable inconvenience caused by this defect that BMW has known about for years.

Front passage door becomes unlocked/ not secure while driving My doors are set to auto-lock when I drive off. Today’s incident occurred when I hit a normal bump in the road. I heard a pop, which was the front passenger door unlocking. This jarred the door from the locked position to rattling in the door frame. The car’s auto lock issue is activated therefore, it’s trying to lock the door. Then car system reports a need to stop the car to prevent rolling as the doors are not secure. It Goes without saying how dangerous this is. Searchers this issue In the Internet. Seems some X5 owners reporting a issue with the door cables? Saw no recall. My car is out of warranty but this is a serious safety issue BMW should address Help! Note, this bumpis located in the parking lot entrance to my office’s garage.

I was driving down the highway at approximately 55mph when the sunroof exploded. Fortunately the sunroof sliding cover was closed and the glass did not enter the car. I did see some pieces flying down the highway behind me. I was not driving under any overpass at time, nor did I hear or see any rocks or objects hit the glass.

THE CAR STOPPED WITHOUT ANY WARNING 3 TIME IN THE MIDDLE OF THE ROAD WHILE DRIVING MY WIFE AND KIDS INSIDE THE CAR. I CONSIDER VERY LUCKY THIS HAPPENED ON COUNTY ROAD TWO TIME AND ONES IN THE SHOPPING CENTER PARKING LOT, INSTEAD OF MIDDLE OF THE HIGHWAY. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THE SECOND TIME THEY ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH GAUGES. LAST TIME IT HAPPENED WAS 11/13 WHILE MY WIFE WAS DRIVING WITH THE DAUGHTER TO DOCTOR'S APPOINTMENT, GAS READING SHOWS ABOVE 1/4 TANK AND 146 MILES REMAINING (I HAVE PICTURES OF THE CLUSTER). BUT THE CAR ABRUPTLY STOP TWITHOUGHT ANY WARNING WHICH WILL BE A DEADLY SITUATION IF HAPPENED IN THE HIGHWAY. THE REASON FOR IT TO STOP WAS NO GAS IN THE TANK THOUGH IT GIVES A READING OF OVER 1/4 TANK 146 MILES REMAINING. MY LAST VISIT TO THE DEALER WAS ABOUT A MONTH BACK AND I WAS TOLD THEY REPLACED THE GAS TANK AND THE SENSOR INSIDE THE TANK WHICH WAS COVERED UNDER VEHICLE WARRANTY. I FEEL VERY UNSAFE DRIVING THIS CAR, I HAVE REPORTED THE ISSUES BMW NA CUSTOMER SERVICE AND THE CAR IS WITH BMW OF ROCKVILLE.

TL* THE CONTACT OWNS A 2017 BMW X5 EQUIPPED WITH DUNLOP RUN FLAT TIRES, TIRE LINE: SPORT MAXX SP, TIRE SIZE: 315/35/R20, DOT NUMBER: (UNKNOWN). THE CONTACT STATED THAT ON THE DAY THE VEHICLE WAS PURCHASED, THE VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO LOW TIRE PRESSURE ON THE PASSENGER'S SIDE REAR TIRE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE PASSENGER'S SIDE REAR TIRE EXPERIENCED A BLOWOUT. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. AN INDEPENDENT MECHANIC OBSERVED THE TIRE AND STATED THAT THE TIRE WAS DEFECTIVE. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE ON THE VEHICLE WAS 27,000. THE TIRE FAILURE MILEAGE WAS 2,000.

MY AUTO MECHANIC SAID THERE IS A SMALL LEAK IN OIL PAN

TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE REAR SUSPENSION RESPONDED BEFORE THE FRONT SUSPENSION. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND SCHEDULED AN APPOINTMENT. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,100.

I HAVE A 2017 BMW X5 35D AND THE TRANSMISSION BROKE DOWN WITHOUT A WARNING WHILE I WAS IN MOTION ON THE CITY STREET . I LOST THE ENGINE POWER BUT I WAS ABLE TO AVOID AN ACCIDENT BY PULLING THE CAR ON THE SIDE . I CHECKED THE FAULT MESSAGE ON THE DISPLAY AND IT SHOWED "TRANSMISSION MALFUNCTION YOU CAN CONTINUE TO DRIVE AT MODERATE SPEED " . I WAS ABLE TO DRIVE THE CAR HOME AT 30 MILES PER HOUR MAXIMUM SPEED . WHILE AT HOME I CALLED A TOW TRUCK TO TAKE THE CAR TO THE BMW DEALERSHIP FOR EVALUATION AND REPAIR . I AM GLAD THAT I AM SAFE IT COULD HAVE BEEN A LOT WORSE IF IT WOULD BROKE DOWN ON THE INTERSTATE .

SATURDAY FEB 8, 2020 AT APPROX 1:30PM I WAS DRIVING IN MY 2017 BMW X5 M ON HWY 101 FROM PISMO BEACH,CA WHERE WE LIVE TO SANTA BARBARA,CA TO SHOP FOR A DRESS FOR MY 12 YEAR OLD DAUGHTERS UPCOMING VALENTINES DANCE SHE IS HAVING. ABOUT 40 MIN INTO THE DRIVE GOING 65 MI PER HOUR, IT WAS A BEAUTIFUL CLEAR, SUNNY DAY WITH TEMPS APPROX 65 DEGREES.I WAS ENJOYING MY DRIVE AND COULD NOT SEE A CAR INFRONT OR BEHIND MY FOR MILES-OUT OF NOWHERE, I HEARD WHAT SOUNDED LIKE A LOUD SHOTGUN EXPLOSION INSIDE THE CAR.AS SHATTERED GLASS RAINED DOWN AND SLIVERS OF GLASS BLEW ALL AROUND IN THE CAR, MY HEART WAS POUNDING AND MY HANDS BEGAN TO SHAKE, MY MIND SWIRLED AS TO WHAT IN THE WORLD JUST HAPPENED! MY FIRST THOUGHT IS WE HAD BEEN SHOT AT FROM SOMEONE IN THE HILLS WE WERE TRAVELING THRU? WIND BLEW THROUGH THE HUGE HOLE IN MY MOONROOF THAT JUST MOMENTS AGO WAS CLOSED AND SOLID. SHARDS AND PIECES OF GLASS CONTINUED TO FALL ON MYSELF AND MY 12 YEAR OLD DAUGHTER. SHE CALLED OUT TO ME "WHAT HAPPENED MOM!? ARE WE BEING SHOT AT?" I TOLD MYSELF TO STAY CALM AND FOCUS ON GETTING OURSELVES TO SAFETY. I FOUND THE NEXT EXIT AND PULLED OFF THE HIGHWAY. I IMMEDIATELY CALLED 911 AND THEY SENT TWO OFFICERS IN TWO DIFFERENT PATROL CARS. MY DAUGHTER AND I GOT OUT OF THE CAR- PIECES OF GLASS IN OUR HAIR AND EVEN DOWN THE BACK OF OUR PANTS AGAINST OUR SKIN. WE COULD NOT FIGURE OUT HOW TINY PIECES OF GLASS COULD GET INTO OUT VERY FITTING JEANS AND I HAD A BELT AND HEAVY SWEATER OVER THEM. WE DID NOT TOUCH ANYTHING AND WANTED TO HIGHWAY PATROL TO SEE THE CAR EXACTLY AS IT LOOKED. WHEN THEY ARRIVED, THEY LOOKED AROUND THE WHOLE EXTERIOR OF THE CAR AND THEN LOOKED INSIDE. AFTER CAREFUL INSPECTION, ONE OFFICER SAID " THIS DOES NOT LOOK RIGHT, THE GLASS IS BLOWN OUT OF THE CAR, NOT INWARD AS WOULD HAPPEN IF SOMETHING WAS THROWN OR SHOT AT THE CAR. LONG STORY SHORT OFFICER FOUND IT WAS THE DEFECTIVE MOON ROOF.

WHILE MY WIFE WAS DRIVING TO WORK THE VEHICLE LOST POWER AND STALLED. SHE HAD JUST TURNED OFF THE HIGHWAY, AND ONTO A SIDE STREET. SHE WAS STUCK IN THE MIDDLE OF THE ROAD AND HAD TO BE TOWED. THE VEHICLE WOULD NOT RE-START AND WOULD NOT ENGAGE TO NEUTRAL, SO THE TOW TRUCK DRIVER HAD TO USE SKID BLOCKS. BMW INSPECTED AND FOUND THE FUEL PUMP HAD FAILED AND CONTAMINATED THE ENTIRE FUEL SYSTEM WITH SWARF. THIS LEAVES THE DRIVER AND VEHICLE IN A DANGEROUS POSITION AS THE VEHICLE COMPLETELY STALLS WITH NO PRIOR WARNING.

TL* THE CONTACT'S SON OWNS A 2017 BMW X5 EQUIPPED WITH PIRELLI SCORPION VERDE ALL SEASON TIRES, SIZE: 255/50R19 107W (NA). WHILE DRIVING 60 MPH, THE VEHICLE SHOOK VIOLENTLY. THE DRIVER VEERED TO THE SHOULDER OF THE ROAD WHERE THE CONTACT NOTICED THE TREAD SEPARATED FROM THE REAR TIRES. THE VEHICLE WAS TAKEN TO A COLLISION CENTER WHERE IT WAS DIAGNOSED THAT THE TREAD SEPARATED FROM THE TIRES. BOTH REAR TIRES WERE REPLACED; HOWEVER, APPROXIMATELY ONE MONTH LATER, THE REAR PASSENGER TIRE TREAD SEPARATED AND WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD INSPECT THE TIRES. THE FAILURE MILEAGE WAS 17,000.

TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED HERB CHAMBER BMW OF SUDBURY AT 833-805-4492 (LOCATED AT 128 BOSTON POST RD, RTE 20, SUDBURY, MA 01778) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECALL 18V755000 EXHAUST GAS RECIRCULATION MODULE COOLER LEAKS AND MIXES WITH DIESEL SOOT CAUSING MELTING OF THE THIS SPECIFIC RECALL HAS NOT BEEN ADDRESSED. NUMEROUS CALLS HAVE BEEN MADE TO BMW TO SEE THE STATUS OF THE REPAIR, BUT THEY CANNOT/WIIL NOT/DO NOT PROVIDE ANY INFORMATION. I THINK THAT 6 MONTHS IS SUFFICIENT TIME TO MAKE A PART AVAILABLE FOR A SAFETY RECALL. WHEN WE SPEAK TO BMW THEY ARE NOT FORTHCOMING AT ALL ON ANY TIMELINE. QUITE FRANKLY, 8 MONTHS WITH AN OPEN SAFETY RECALL IS NOT OK BY ANY MEASURE. I DO NOT KNOW WHAT A REASONABLE TIMELINE WOULD BE. BUT I WOULD THINK 3 MONTHS MAX MAKES SENSE. THIS IS NOT CURRENTLY MY VEHICLE. IT IS A VEHICLE I AM ATTEMPTING TO ASSUME THE LEASE ON. BMW WILL NOT ALLOW THE TRANSACTION TO OCCUR SINSE THERE IS AN OPEN RECALL. BUT THEY ARE LESS THAN HELPFUL. CURRENT LESSOR TRULY WANTS TO LET ME ASSUME THE LEASE. I AM HOPEFUL THERE CAN BE A SOLUTION EFFECTED HERE.

ON THE MORNING OF APRIL 17, 2019, MY WIFE SMELLED AND NOTICED SMOKE COMING OUT OF THE BACK SEAT OF OUR BMW X5 2017 MODEL WHILE IT WAS PARKED ON THE STREET OUTSIDE OUR HOUSE. THE SMOKE WAS COMING OUT OF A SMALL HOLE ON THE PASSENGER SIDE REAR SEAT NEAR THE SEAT BELT BUCKLE HOLDER. AREA AROUND THE HOLE WAS EXTREMELY HOT. SHE PUT A WET TOWEL OVER THE HOLE AND THE HOT AREA TO CONTROL THE SMOKE AND TO COOL DOWN THE SEAT. OUR BMW IS EQUIPPED WITH REAR SEAT HEATING SYSTEM. ON THE SAME DAY, SHE TOOK IT TO LOCAL BMW DEALERSHIP. DEALERSHIP KEPT THE CAR AND AFTER TWO WEEKS, INFORMED US THAT THEY HAVE FOUND NO ISSUES WITH ANY OF THE BMW PARTS AND BELIEVE THAT BURN WAS TRIGGERED THROUGH AN EXTERNAL AGENT. WE ARE NOT SATISFIED WITH THEIR EXPLANATION AS I HAVE FOUND MANY REPORTS IN ONLINE DISCUSSION FORUMS WHERE PEOPLE HAVE REPORTED SIMILAR ISSUES AND CAR MANUFACTURERS HAVE FOUND PROBLEMS WITH SEAT HEATING SYSTEMS. I WOULD LIKE AN INDEPENDENT INVESTIGATION TO ENSURE THERE IS NO CURRENT OR FUTURE SAFETY ISSUE WITH BMW SEAT HEATING SYSTEMS.

THE ENGINE SEIZED WITH 100,500 MILES WHILE DRIVING AND CAR SHUT DOWN VERY SCARY! AWFUL CAR, EMBARRASSING HOW MANY THO HA GO WRONG WITH THIS SUV THEY SHOULD BAN BMW FROM PUTTING A PRODUCT LIKE THIS IN THE USA MARKET!

2017 BMW X5. CONSUMER WRITES IN REGARDS TO PROBLEM WITH THE I-DRIVE. *LD *JS

TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE VEHICLE ACCELERATED SPONTANEOUSLY IN THE PRESENCE OF ELECTRIC RADIO WAVES. BMW OF PEABODY (221 ANDOVER ST, PEABODY, MA 01960, 1-(877) 530-0807) INDICATED THAT THE FAILURE WAS A SAFETY LIABILITY AND TURNED OVER THE TECHNICAL GUIDANCE TO A BMW ENGINEER. A LOANER VEHICLE WAS PROVIDED BY THE BMW MANUFACTURER. THE FAILURE WAS UNABLE TO BE DUPLICATED AND DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND WAS TO BE TRADED FOR ANOTHER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.

WHILE DRIVING ON CITY STREET, VEHICLE LOST POWER AND STALLED. WAS ABLE TO KEEP THE VEHICLE ROLLING INTO A PARKING LOT. WOULD NOT RE-START AND WOULD NOT ENGAGE TO NEUTRAL FOLLOWING EMERGENCY PARK RELEASE PROCEDURE. BMW INSPECTED AND FOUND CATASTROPHIC FUEL PUMP FAILURE THAT SENT PARTICLES INTO FUEL SYSTEM AND INJECTORS. THE VEHICLE IS A 3.5D DIESEL MODEL. OTHER OWNERS OF SIMILAR VEHICLES HAVE COMPLAINED ABOUT SAME ISSUE AND RE-OCCURRING AFTER WARRANTY REPAIR. THIS LEAVES THE DRIVER AND VEHICLE IN A DANGEROUS POSITION AS VEHICLE COMPLETELY STALLS WITH NO PRIOR WARNING.

WE WERE IN OUR 2017 BMW X5 DIESEL DRIVING ON HIGHWAY 14S IN SANTA CLARITA, CA ON THE 17TH OF NOV 2017 AT 1:30PM . ACCELERATED TO PASS A CAR, FELT A SUDDEN SURGE, DRIVETRAIN MALFUNCTION INDICATION CAME ON, INDICATED SAFE TO PROCEED AT A MODERATE SPEED. ATTEMPTED TO ACCELERATE, NO RESPONSE. WAS ABLE TO COAST TO THE RIGHT MEDIAN BETWEEN THE FREEWAY AND THE ON-RAMP AWAY FROM ON-COMING CARS. BMW CAME TO A COMPLETE STOP AND WAS NOT ABLE TO START. CONTACTED BMW ASSIST, WAS INFORMED THAT IT WOULD BE ABOUT A 3 TO 4 HOUR WAIT FOR THE TOW VEHICLE. TOW VEHICLE ARRIVED AT 2:45 PM, UNABLE TO PUT X5 IN NEUTRAL, HAD TO USE SKID PLATES TO GET X5 ONTO THE TOW VEHICLE. GOT THE X5 TO THE DEALERSHIP AT 3:20PM, INFORM THE CONSULTANT WHAT HAPPENED AND LEFT THE X5 THERE. CONSULTANT CALLED ON MONDAY AND INFORMED US THAT THE HIGH PRESSURE FUEL PUMP WAS THE ISSUE AND THAT BRASS SHAVING FROM THE FUEL PUMP CONTAMINATED THE SYSTEM, INFORMED US THAT THEY WERE GOING TO REPLACE ANYTHING FROM THE BACK TO THE FRONT OF THE VEHICLE THAT WAS EFFECTED BY THE FUEL PUMP.

2017 BMW X5. CONSUMER WRITES IN REGARD TO MANUFACTURER SELLING NEW VEHICLE WITH DEFECTIVE AXLES. *AS *JS

TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE ACTIVE DRIVE ASSIST MODULE WAS FAILING. THE CONTACT'S SPOUSE TOOK THE VEHICLE TO SANDY SANSING BMW (186 W AIRPORT BLVD, PENSACOLA, FL 32505, (850) 477-1855) FOR ROUTINE SERVICE AND IT WAS NOTICED THAT THE ANTI-CRASH SYSTEM WAS DAMAGED. THE VEHICLE'S COMPUTER WAS NOT DETECTING CRASH ISSUES OR WARNINGS. WHILE DRIVING, THE VEHICLE FAILED TO DETECT A LARGE AMOUNT OF TRASH AND DEBRIS IN THE MIDDLE OF THE HIGHWAY. THE DEALER STATED THAT THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS AWAITING REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 8,461. *TT *TR

WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.

MY BMW X5 2017 HIT MY GARAGE DOOR AFTER I PUT IT IN PARK MODE. I BELIEVE THAT IT WAS CAUSED BY ITS TRANSMISSION PROBLEMS AND THE FAILED HANDBRAKE. ON THAT NIGHT, I STOPPED MY CAR ON A SLIGHTLY INCLINED DRIVEWAY. I TURNED ON THE HANDBRAKE, PUT THE CAR IN PARK MODE, TURNED OFF THE ENGINE, AND THEN STEPPED OUT OF THE CAR. ABOUT 10 SECONDS LATER, THE CAR ROLLED FORWARD AND HIT MY GARAGE DOOR. IT WAS SNOWING THAT NIGHT, BUT THE SNOW WAS LESS THAN ONE INCH. THE CAR DIDN'T SLIP BECAUSE THE FOUR WHEELS ROLLED FORWARD. I TESTED IT A FEW TIMES RIGHT AFTER THE INCIDENT AND THE CAR STILL ROLLED FORWARD WITH THE HANDBRAKE ON AND AFTER SHIFTING TO P MODE. THE TRANSMISSION AND HANDBRAKE FAILED TO WORK SEVERAL TIMES ON THAT NIGHT, BUT I CANNOT RE-GENERATE THE SAME RESULT SINCE THAT NIGHT. WHEN I SEARCHED FOR SIMILAR CASES ONLINE, I FOUND THAT A BMW X5 2012 HAD THE SAME ISSUE IN 2013. BMW DENIED THAT MY CAR HAS ANY ISSUES AFTER INSPECTING IT, IT IS THE SAME RESPONSE TO THE CASE IN 2013. THIS CAR IS UNSAFE FOR PEDESTRIANS AND DRIVERS. WE NEVER KNOW WHEN THE TRANSMISSION AND HANDBRAKE WILL FAIL TO WORK PROPERLY. IT HAPPENED ONCE, AND IT CAN HAPPEN AGAIN ANYTIME, ANYWHERE.

BMW X5 HAS A STORAGE PACKAGE, IT ADDS TWO LASHING RAILS AND 4 LASHING EYES IN CARGO/TRUNK. THE FINISH OF THIS LASHING RAILS IS LIKE A RAZOR. I WAS UNLOADING A BOX AND MY PINKY FINGER GOT TRAPPED INSIDE THIS LASHING RAIL AND IT SLICED THE FINGER SKIN. IT TOOK ABOUT 30 MINUTES TO CONTROL THE BLEEDING FROM FINGER AS LASHING RAILS HAD SLICED GOOD CHUNK OF PINKY FINGER.

WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.

THE DRIVER SEAT BELT ON A BRAND NEW, BMW 2017 X5 XDRIVE 35I HAD A SEAT BELT BUCKLE THAT WOULD RATTLE AND SHAKE WHEN THE DRIVER WAS SEATED. THE BUCKLE WOULD CONTINUE TO RATTLE AS THE DRIVER DROVE DOWN THE ROAD. THE BUCKLE WOULD RATTLE WHEN THE VEHICLE WAS STATIONARY, IN MOTION, OR RUNNING. THE BUCKLE ON THE PASSENGER SIDE DID NOT HAVE THIS ISSUE. IT APPEARS TO BE VERY DANGEROUS TO HAVE A DRIVER SEAT BELT THAT IS NOT PROPERLY MANUFACTURED.

WHILE BACKING INTO A PARKING SPACE, AT A VERY SLOW SPEED, THE BRAKES FAILED AND THE CAR HIT THE BUILDING BEHIND THE PARKING SPOT. NEXT DAY, WHILE PARKING AT A CONVENIENCE STORE, ALSO AT A VERY SLOW SPEED, THE BRAKES FAILED AGAIN AND HIT A POST. BOTH TIMES THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. THE FIRST TIME, I THOUGHT I HAD MADE A MISTAKE, BUT AFTER THE SECOND INCIDENT I REALIZED THE BRAKES FAILED. ON THE WAY HOME, I FOUND THAT I COULD DUPLICATE THE PROBLEM AT WILL WHILE AT A VERY SLOW SPEED (SIMULATED PARKING SITUATION). I CONTACTED THE DEALER AND THEY PICKED THE CAR UP FOR DIAGNOSTICS AND REPAIR. BOTH PARKING INCIDENTS CAUSED BODY DAMAGE. I AM GRATEFUL THERE WERE NO INJURIES TO OTHERS OR NO DAMAGE TO PROPERTY OTHER THAN MY CAR.

WHILE RETURNING FROM TEXAS AND DRIVING AT HIGHWAY SPEEDS MY CAR'S DRIVETRAIN WARNING LIGHT SAID I NEEDED SERVICE BUT I COULD CONTINUE DRIVING AT MODERATE SPEEDS. I DROVE TO BMW OF DALLAS. THEY DETERMINED MY #5-CYLINDER FUEL INJECTOR HAD FAILED. I STAYED THE NIGHT IN DALLAS AND RETURNED TO THE DEALERSHIP THE NEXT DAY. AFTER REPLACING THE INJECTOR, THE CAR WOULD NOT IDLE PROPERLY. I DROVE A RENTAL CAR HOME AND LEFT MY CAR. THE DEALERSHIP DID EXTENSIVE TESTING TO DETERMINE THE CAUSE OF THE ISSUE OVER THE NEXT THREE AND A HALF WEEKS. EVENTUALLY THEY DETERMINED THE INJECTOR FAILURE CAUSED A BACKFIRE WHICH BENT THE #5 INTAKE VALVE. THE ENGINE HAD TO BE REMOVED SO THEY COULD REPLACE THE DAMAGED COMPONENTS. ALL VALVES HAD TO BE LAPPED; THE VALVE STEM SEALS HAD TO BE REPLACED AND THE ENGINE HAD TO BE REINSTALLED. THE VEHICLE WAS TRANSPORTED TO ME 26 DAYS LATER. I DISCOVERED THREE OF THE FIVE SCREWS WHICH SECURE THE BATTERY COVER WERE MISSING. I DROVE THE CAR FOR THE NEXT THREE DAYS AFTER WHICH IT BEGAN MAKING CLANKING NOISES FROM THE DRIVESHAFT. THE CAR WAS TOWED TO BMW OF KANSAS CITY SOUTH WHO DETERMINED THE DALLAS DEALERSHIP FAILED TO INSTALL ONE OF THE DRIVESHAFT'S CARRIER BOLTS NOR DID THEY PROPERLY TORQUE A SECOND CARRIER BOLT. THESE ARE SERIOUS PERSONAL SAFETY CONCERNS. THESE REPAIRS WERE ALSO REPORTED TO CARFAX AS REGULARLY SCHEDULED MAINTENANCE. I FILED A FORMAL COMPLAINT WITH BMW OF NORTH AMERICA AND ASKED THAT THEY REPURCHASE THE VEHICLE WHICH THEY REFUSED TO DO. INSTEAD THEY HAVE OFFERED ME A SMALL CASH SETTLEMENT IF I WILL SIGN A GENERAL RELEASE WAIVING MY RIGHTS AND AGREEING THAT I NOT TO PURSUE ANY FUTURE CLAIMS OR LEGAL ACTIONS AGAINST THEM OR THEIR DEALERSHIPS. I'M REPORTING THIS AS I AM CONCERNED THESE ISSUES MAY BE PREVALENT WITH OTHER BMW X5 VEHICLES WHICH COULD POTENTIALLY RESULT IN SERIOUS INJURY OR DEATH.

OUR 2017 BMW X5 WAS INVOLVED IN A FATAL CAR ACCIDENT AND THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY CAUSING A HEAD INJURY. A DRIVER WAS DRIVING SOUTHBOUND LOST CONTROL ON ICE AND WENT INTO THE NORTHBOUND LANE WHERE ANOTHER VEHICLE STRUCK THE OUT OF CONTROL CAR CAUSING THOSE VEHICLES TO HIT OUR BMW AND PUSHING OUR VEHICLE OFF THE ROAD. *TR