4JGBF7BE6BA7383712011 MERCEDES-BENZ GL-ClassGL450 4-MATIC
2011 MERCEDES-BENZ GL-Class was analyzed across NHTSA recalls, owner complaints, crash test data, and public auction records. 97 owner complaints include 3 reported injuries, indicating real-world safety incidents beyond normal wear.
Executive Summary
2011 MERCEDES-BENZ GL-Class
2011 MERCEDES-BENZ GL-Class was analyzed across NHTSA recalls, owner complaints, crash test data, and public auction records. 97 owner complaints include 3 reported injuries, indicating real-world safety incidents beyond normal wear.
- 3 injuries reported across 97 owner complaints
- Common owner-reported issues: airbag warning, steering issues, check engine light
97 owner complaints filed — top areas: Safety Systems (58%), Suspension/Wheels (10%), Brakes (10%). Common issues: airbag warning, steering issues, check engine light. 4 crashes reported.
Title Brand Check
Mined from auction damage fields and listing titles — not a DMV title history pull
No auction records available. Title brand status could not be verified — request title history from seller or state DMV.
Vehicle Specifications
Decoded from NHTSA vPIC database
- Make
- MERCEDES-BENZ
- Model
- GL-Class
- Year
- 2011
- Trim / Series
- GL450 4-MATIC
- Body Style
- Sport Utility Vehicle [SUV]/Multipurpose Vehicle [MPV]
- Vehicle Type
- MULTIPURPOSE PASSENGER VEHICLE (MPV)
- Drive Type
- AWD/All-Wheel Drive
- Fuel Type
- Gasoline
- Engine
- 8-cyl 4.60L
- Doors
- 4
- Manufacturer
- MERCEDES-BENZ OF NORTH AMERICA, INC.
- Assembly
- VANCE, UNITED STATES (USA)
- GVWR
- Class 2E: 6,001 - 7,000 lb (2,722 - 3,175 kg)
Assembly Plant Quality
Mercedes-Benz U.S. International (Vance)
Award-winning plant producing GLE, GLS, and other Mercedes SUVs for global markets.
- ✓JD Power Platinum Plant Award
- ✓JD Power IQS top ranking — Premium Midsize SUV
Safety Intelligence
Composite analysis from NHTSA recall, complaint, and crash data
✓ No high-risk recall components found
- ▸2 complaint(s) involved a fire
Driver Assistance Features
ADAS equipment data from NHTSA vPIC database
Deferred Failure Risk
Vehicle-specific risks from this model-year's complaint record, known defects, and service milestones
Owners of the 2011 MERCEDES-BENZ GL-Class report safety systems issues more than most other systems. Complaints concentrated in one area often signal a systemic weakness worth a targeted pre-purchase inspection.
Owners of the 2011 MERCEDES-BENZ GL-Class report suspension/wheels issues more than most other systems. Complaints concentrated in one area often signal a systemic weakness worth a targeted pre-purchase inspection.
Owners of the 2011 MERCEDES-BENZ GL-Class report brakes issues more than most other systems. Complaints concentrated in one area often signal a systemic weakness worth a targeted pre-purchase inspection.
Worn chain tensioners cause timing chain skip or snap — common on GM 5.3L/6.2L, Ford EcoBoost, VW/Audi EA888, BMW N47/N63. Listen for cold-start rattles.
Water pump failure causes rapid overheating. If the engine overheats even once, head gasket damage is likely — turning a $400 part into a $3,000+ repair.
Degraded transmission fluid destroys clutch packs and solenoids. CVT transmissions are especially sensitive — neglected fluid can result in a $4,000–$8,000 replacement.
On 4WD/AWD vehicles, neglected differential or transfer case fluid causes metal-on-metal wear. Replacement costs $1,500–$4,000.
Degraded coolant loses corrosion inhibitors and attacks aluminum engine components. Can cause head gasket failure and water pump corrosion.
Worn spark plugs cause misfires that can foul and crack catalytic converters. A $150 tune-up can prevent a $1,200 catalytic converter replacement.
Dirty or failing injectors cause rough idle, reduced fuel economy, and increased emissions. Cleaning costs $100–$200; replacement $800–$1,600.
NHTSA Safety Recalls
CLEARComplaint Intelligence
97 complaints analyzed across 9 system categories
Air Bags leads owner complaints (58%), most reported when the vehicle was 5–7 yrs old. Also common: Suspension (11%), Service Brakes (11%).
Based on 97 complaints with a reported incident date. Too few owners cited mileage (8) to report a reliable failure-mileage range.
32% of complaints filed in Nov & Oct — may indicate temperature-sensitive or weather-related failures.
Owner Complaints
HIGH VOLUME97 safety complaints filed with NHTSA
Air compressor fail
My tires were wearing on the inner sides, replaced tires and had a 4 wheel alignment. Rear wheel alignment could not be corrected due to severe rusted and corrosion. Mechanic said the rear sub frame needs replacing. They advised that I do not drive the vehicle because it is not safe. I have the wheel alignment printout. I only have 48,000 miles on vehicle and keep up with maintenance. The Mercedes Benz dealer quoted 8,000 to replace. This issue was known by Mercedes Benz which they did not disclose to owners. Very dangerous.
The contact owns a 2011 Mercedes-Benz GL550. The contact received notification of NHTSA Campaign Number: 22V315000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while reversing, the brake pedal was depressed with an abnormal hissing sound coming from the brake pedal. The contact stated that the sound was audible since the vehicle was purchased in 2019. The local dealer was contacted. The manufacturer was made aware of the issue. The contact received a vehicle compliance letter from the manufacturer, which stated that a mobile mechanic could be sent to the residence to inspect the vehicle, and the dealer would offer tow service. However, when the dealer was contacted, the dealer refused to assist the contact with the tow service or a mobile mechanic. The contact stated that the failure persisted. The vehicle remained at the residence and had not been driven due to the failure. The failure mileage was approximately 22,000.
The contact owns a 2011 Mercedes-Benz GL450. The contact stated that while driving at various speeds, the message for brake and traction control failure was intermittently displayed, causing the cruise control to disengage. The vehicle was taken to the dealer and was diagnosed with ha ydraulic control unit failure. The contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to two undisclosed recalls; however, the VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
- The hard brake lines from the going to the rear axle ruptured during light braking. The corroded sections have been removed and are available. - I had no indication of a problem until I went to stop the vehicle. I was able to slow the vehicle down but could not keep it from moving forward with out being in neutral. Had there been another car in front of me or in traffic, I would not of been able to stop. - The problem cannot be reproduced by a dealer, since the corroded and ruptured section of the lines had to be replaced. There has been no inspection of the issue since no accident occurred. - No warning lamps or any indication of a problem until the brake pedal was applied. Pedal was firm then suddenly went to the floor (repeatedly). Only until all the fluid drained from the reservoir did the "brake" light come on.
The contact owns a 2011 Mercedes-Benz GL350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2011 Mercedes-Benz GL450. The contact stated that while driving and attempting to make a right turn, the vehicle failed to stop, which led him to rear-end a truck in front. There were no warning lights illuminated. The contact sustained a fracture in the finger, and forehead injury caused by the impact with the steering wheel that required medical attention. The air bags did not deploy. A police report was filed, and the vehicle was deemed destroyed. The contact related the failure to the received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The manufacturer was not notified of the failure. The failure mileage was approximately 140,000. The VIN was invalid.
I [XXX] own. The Mercedes Benz, it was in recall for the Air Bag, I took it to the Dealer at the Coral Gables Dealership of the Mercedes, 300 Almeria Ave, Coral Gables 33134. Phone (305)306-3549. and it was check. I was involved in an Accident on ([XXX]) went into a canal. 50 feet down, the Air Bag did not OPEN, the Brake did not brake properly the truck slip through the grass, and we end it in the Canal. I did not was advise the brake were in recall found out later on after the accident the GEIGO the insurance Company advise, but it was too late. I We were Born that Day my husband and me. I have picture of the accident; The check engine was on and off sometime like a year before or maybe more can't recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2011 Mercedes-Benz GL450. The contact stated that while reversing, the message "Release Parking Brake" was displayed. The contact stated that she engaged the parking brake release button. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 284,000.
Check Engine Light came on and took it to the mechanic who identified low compression on cylinder #3. The injector was replaced which did not fix the issue since the vehicle lags when first accelerating. We were also informed of a service bulletin that included the issue with our vehicle and to take the car to the dealer. The vehicle was taken to the dealer who did not check the cylinder low compression/leakage issue because the check engine light wasn't on, which it would not be since it was recently serviced, and the number of miles required had not been driven for the check engine light to come back on. Even though the service bulletin is for the same make, model and years because our VIN was not included that there is no warranty on this vehicle. I now have a vehicle with an engine issue that should be included in the recall based on being the same make, model, year and mechanical issue.
Brakes pipe lines
We smelled smoke from under the passenger seat. We had the car in for a recall and service recently and didn’t understand what was happening. Our three Children smelled the smoke too. Everyone exited the car and it burst into flames.
The contact owns a 2011 Mercedes-Benz GL550. The contact stated that while driving at an undisclosed speed, the vehicle jerked while accelerating. No warning lights were illuminated. The vehicle was taken to an independent mechanic; however, no failure was found. The contact related the failure to NHTSA Campaign Number: 11V496000 (Fuel System, Diesel). The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Intermittently car does not engage when key fob is inserted into eis (electric ignition switch) and turned. No dash lights turn on, car does not start. Car has turned off while driving. Car has remained running when key was removed. Key will lock and unlock doors and open hatch.
The contact owns a 2011 Mercedes-Benz GL350. The contact stated that the dealer had previously serviced the vehicle under an unknown diesel emission recall; however, the failure occurred after the recall repair was performed with the check engine warning light illuminated. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine and ABS warning lights illuminated. The vehicle was towed to the dealer, and the ignition switch was replaced; however, the failure recurred. The dealer determined that the engine compartment fuse box needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 60,001.
Heated seat caught fire while driving
Brought this vehicle into Mercedes-Benz of Peoria, Peoria, IL. for routine maintenance on May 19, 2022. When I returned to pick up vehicle, I was informed of the Do Not Drive recall and was informed I could not drive my car. I was only offered a curtesy car for that night and then had to find my own rental car, which I have done, incurring $7,675.11 in rental charges through August 2022. I have received zero updates from Mercedes as to when they will fix this problem. I have also not received any reimbursement for my rental car expenses.
The contact owns a 2011 Mercedes-Benz GL450. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Malfunction with the air suspension. The vehicle is currently lowered and will not rise which is causing the tires to sit in a bent position and a horrible ride. The tires appear that they will detach from vehicle which is a safety risk for myself and others. After repairs from someone who presented themselves as a certified Mercedes’ mechanic, the issues still exist. The problems first existed about a year and a half ago, about 6 months after purchasing. I am making payments on a vehicle I am unable to safely drive or use for travel with my family. This should be a recall due to several vehicles jus in my area with same issues.
The contact owns a 2011 Mercedes-Benz GL350. The contact stated while driving 20 MPH, the brake pedal was depressed but failed to respond and went all the way to the floorboard. The contact then pumped the brake pedal until the vehicle responded. However, there was 20-foot stopping distance delay. The warning message "Brake Fluid Low" was displayed. The contact veered to the side of the road. The contact then noticed a trail of brake fluid on the ground. The contact was able to refill the brake fluid reservoir. The vehicle was taken to an independent mechanic where the brake fit knots, the brake fitting union, and brake fluid line were repaired. The dealer was not notified of the failure. The contact later received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 129,748.
The contact owns a 2011 Mercedes-Benz GL350. The contact stated that while driving at approximately 25 MPH, the check engine warning light illuminated continuously. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 130,000.
The contact owns a 2011 Mercedes-Benz GL350. The contact stated that while driving at 20 MPH, the accelerator pedal was depressed but failed to respond, causing the vehicle to decelerate. The check engine warning light illuminated. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the exhaust valve pressure sensor and catalytic converter had failed and needed to be replaced. The contact stated that the dealer informed her that the failure was related to an unknown recall that would be issued in the 4th quarter of 2021. The dealer also advised the contact to continue to drive the vehicle in the meantime. The contact stated that the failure had reoccurred several times while driving and the vehicle had been jerking each time it was about to come to a complete stop. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The failure mileage was approximately 117,000.
WE WERE STOPPED AT A RED STOPLIGHT, OUT OF NOWHERE THERE WAS A LOUD EXPLOSION, SHOOK THE WHOLE CAR AND SANK, THE FEELING LIKE WE WERE IN A SINK HOLE OR LIKE A TIRE BLEW BUT THE TIRE WAS FINE. A LOYD HISSING SOUND ENSUED. THANK GOD, WE WERE AT A STOP LIGHT AND NOT IN A SPEED THAT COULD HAVE BEEN DEADLY.
2011 MERCEDES BENZ GL550. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS WERE NOT AVAILABLE UPON ARRIVAL TO THE DEALERSHIP FOR RECALL REPAIR TO BE COMPLETED. THE CONSUMER STATED IT WAS A 220 MILE DRIVE TO HAVE THE RECALL COMPLETED THE CONSUMER REQUESTED THAT THE VEHICLE BE PICKED UP AND RETURNED BY MERCEDES. *JS
STILL WAITING FOR DEFECTIVE TAKATA AIRBAG REPLACEMENT. HAVE TRIED SEVERAL TIMES OVER THE PAST COUPLE YEARS.
MERCEDES HAS NOT PROVIDED A RESOLUTION TO THE RECALL FOR SEVERAL YEARS.
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT STATED THAT IT WOULD TAKE NUMEROUS ATTEMPTS TO START THE IGNITION. NO WARNING LIGHTS ILLUMINATED. OPEN ROAD MERCEDES-BENZ (1250 US-22, BRIDGEWATER TOWNSHIP, NJ 08807 (908) 685-0800) DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. *AS CONSUMER STATED THE FAILURE ISSUE IS SAME AS NOTED BY MERCEDES BENZ IN THEIR SERVICE CAMPAIGN (HTTPS://TESTING-PUBLIC.CARMD.COM/TSB/DOWNLOAD/97801/218390). ON THE 3RD PAGE, THERE IS A REFERENCE TO THE 'GL' MODEL CARS AND THE YEAR, HOWEVER MY CAR WASN'T NOTED IN THAT CAMPAIGN, WHICH SHOULD'VE BEEN. I WENT THROUGH QUIET AN INCONVENIENCE AS A RESULT PERSONALLY AND MONETARILY BY M. BENZ'S FAILURE ACCURATELY INCLUDE MY VEHICLE AS PART OF THIS SERVICE CAMPAIGN. *JB
I HAVE BEEN CALLING MERCEDES FOR GOING ON 3 YEARS ABOUT FIXING THIS RECALL ISSUE. I GET A LETTER PERIODICALLY PUSHING BACK MY PARTS AVAILABLE DATE. THE DEALERSHIP ALWAYS SAID THEY CANNOT PROVIDE ANY ESTIMATE ON WHEN THE PARTS WILL BE AVAILABLE. FINALLY, I RECEIVED A LETTER FROM VICE PRESIDENT OF CUSTOMER SERVICES CHRISTIAN TRIEBER DATED MARCH 2019 REGARDING THIS "URGENT-IMPORTANT SAFETY RECALL 2019030018". IT STATES THAT PARTS ARE NOW AVAILABLE AND TO SCHEDULE AN APPOINTMENT "IMMEDIATELY". I CALLED AND WAS PUT ON WHAT WAS PROBABLY A FAKE HOLD TO 'CHECK' PART AVAILABILITY, AND TOLD THE SAME THING I'VE BEEN TOLD TIME AFTER TIME WHICH IS THAT PARTS ARE NOT AVAILABLE AND NO TIME ESTIMATE CAN BE PROVIDED. THE LETTER STATES THAT "SAFETY IS OF UTMOST CONCERN TO MERCEDES BENZ", BUT THAT'S A BIT HARD TO BELIEVE AT THIS POINT. THIS HAS TO BE THE LONGEST TIME EVER TAKEN TO ADDRESS AS SERIOUS A SAFETY ISSUE AS THIS. CAN ANYTHING BE DONE? IS THERE NO ACCOUNTABILITY TO TAKE CARE OF THIS WITHING WHAT HAS ALREADY BEEN A RIDICULOUSLY UNREASONABLE AMOUNT OF TIME? ACCORDING TO MERCEDES BENZ DEALERSHIP IN SAN DIEGO, THERE IS NOTHING THAT CAN BE DONE BUT WAIT LONGER AND HOPE FOR THE BEST.
GOT THIS RECALL ISSUED 3 YEARS AGO,THE INFAMOUS TAKATA AIRBAG.CALLED THE DEALERS AROUND AGAIN AND AGAIN,THEY ARE SAYING NO PARTS AVAILABLE .ALWAYS THEY SAY IT S GONNA BE SOMEDAY IN THE NEAR FUTURE,NO SPECIFIC TIME OR DATES.DUE TO THE VITAL NATURE OF THIS ISSUE I CANT ACCEPT THEIR CANDOR AND LACK OF INTEREST .PLEASE CHECK AND ADVICE OF MY CONSUMER MODE TO ADDRESS THIS ISSUE.THANK YOU
SINCE 2/2017 THE SUPPOSED TOP QUALITY BRAND MERCEDES BENZ HAS POSTPONED THE REPLACEMENT OF THE DEFECTIVE TAMARA AIRBAGS. THEY ARE JEOPARDIZING THEIR CUSTOMERS LIVES. I SPEND $70 000 ON THIS CAR TO KEEP MY FAMILY SAFE, BUT THEY RATHER SPEND MILLIONS IN A FORMULA E RACING SERIES THAT NOBODY WATCHES THEN TO REPLACES THESE DANGEROUS AIRBAGS
TAKATA RECALL - THE RECALL ORIGINALLY CAME OUT IN 2/2016, AND AT THE TIME, IT SAID A REMEDY WAS NOT YET AVAILABLE. I RECENTLY READ ANOTHER ARTICLE ABOUT THE RECALL AND WHEN I CHECKED IT STILL SAID A REMEDY WASN'T AVAILABLE. THAT'S THREE YEARS THEY'VE HAD TO FIX IT AND THEY HAVEN'T.
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY 10606, (914) 750-4148) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL: MERCEDES BENZ CONTACTED VIA MAIL STATING THE AIRBAG RECALL BACK IN FEBRUARY 2017 FOR 2011 GL450. MB STATED THAT AIRBAGS WILL BE REPLACE NO LATER THAN JUNE 2017. I HAVE CONTACTED TWO DIFFERENT MERCEDES BENZ DEALERSHIPS TO HAVE THE AIRBAG REPLACE HOWEVER; I WAS TOLD THAT PARTS OR THE REMEDY WAS STILL NOT AVAILABLE. IT'S NOVEMBER 2018 AND I AM STILL WAITING ON A FIXED, WHILE I HAVE TO DRIVE THIS VERY DANGEROUS VEHICLE THAT HAS VERY HIGH POTENTIAL TO KILL ME IF I GET INTO AN ACCIDENT.
TAKATA RECALL: THE RECALL WAS INITIATED FEBRUARY 9, 2016 AND WE ARE STILL WAITING TO HAVE THE AIRBAGS REPLACED. THE WAIT TIME IS EXCESSIVE PARTICULARLY BECAUSE WE LIVE IN A WARMER CLIMATE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. RAY CATENA OF FREEHOLD MERCEDES-BENZ (4380 ROUTE 9 SOUTH, FREEHOLD, NJ 07728, 732-339-6800) STATED THAT THE PART WAS UNAVAILABLE. THERE WAS NO MENTION OF A LOANER VEHICLE OPTION FROM THE DEALER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *JS
MY 2011 GL450 MERCEDES SUV IS DRIVING SIDEWAYS ONE FRONT AND ONE BACK SUSPENSION AIRBAGS ARE NOT WORKING I FEEL LIKE MY CARE IS GOING TO FLIP OVER WHEN I TURN. THIS IS A HAZARDOUS PROBLEM. CAN CAUSE ACCIDENTS A DEATHS NOT ONLY ON THE DRIVER BUT OTHER PEOPLE ON THE ROAD
THE TAKATA AIRBAGS HAVE BEEN RECALLED SINCE FEBRUARY 2016 WITH RISK OF INJURY OR DEATH. AFTER 2.5 YEARS, THERE IS STILL NO RESOLUTION AND I AM UNABLE TO GET NEW AIRBAGS OR CONFIRM IF MY VEHICLE EVEN HAS TAKATA AIRBAGS. THIS IS COMPLETELY UNACCEPTABLE.
RECALL THE AIR SUSPENSION BAGS KEEPS BUSTING ALSO I CAN'T TELL HOW MUCH GAS IN MY TANK I REPLACE THE BACK AIR SUSPENSION AIR BAG AND NOW THE FRONT HAS GONE OUT I ALSO REPLACE THE SUSPENSION LEVELING VALUE THE CAR BOUNCES WHEN DRIVING
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL. DEALER SAYS MERCEDES STILL HAS NOT ISSUED PARTS, AND CAN NOT FIX IT. IT HAS BEEN KNOWN FOR A COUPLE OF YEARS NOW.
DEAR LADY/GENTLEMAN GOOD MORNING I WAS DRIVING OUT FROM THE PARKING VERY SLOW. I DO NOT KNOW WHAT HAPPENED BUT FOR WHAT I KNOW CAR INCREASE SPEED RAPIDLY. I PUSH BRAKES BUT DOESN'T STOP AS A RESULT MY CAR HIT OTHER CARS IN PARKING. FOR WHAT I KNOW STEERING WAS LOCK. PLEASE CHECK IF MY CAR HAD ANY ELECTRONIC ATTACK . THANK YOU IN ADVANCE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
I AM THE OWNER OF THIS 2011 MERCEDES-BENZ GL450 FOR 7 YEARS. IN THE PAST FEW YEARS, I HAVE BEEN RECEIVING THE AIRBAG RECALL NOTICES FROM MERCEDES-BENZ. SO FAR, NO INDICATION OF WHEN THIS RECALL WILL BE TAKEN CARE OF. OBVIOUSLY MERCEDES-BENZ DOESN'T CARE OF ITS' CUSTOMERS' SAFETY. I ALSO APPALL THAT OUR GOVERNMENT HAS NO REGULATION IN PLACE TO FORCE THE CAR MANUFACTURER TO FIX THIS WITHIN A REASONABLE TIME FRAME. IS THAT BECAUSE OF THE AUTO MANUFACTURES CAN AFFORD STRONG LOBBYING IN CAPITAL HILL ?I?!?!
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER AT 703-442-8200 (8545 LEESBURG PIKE, VIENNA, VA 22182) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LITTLETON (8070 S BROADWAY, LITTLETON, CO) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL. THIS CAR IS USED TO TRANSPORT MY GRAND KIDS AROUND TOWN. I ALSO USE IT AS A REALTOR TO CARRY CUSTOMERS AROUND. I AM VERY CONCERNED ABOUT THE SLOW REACTION FROM THE MERCEDES DEALERSHIP AND THE LIABILITY I CARRY. I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS. PLEASE PUT SOME PRESSURE ON THEM TO REPAIR/REPLACE THESE DANGEROUS AIR BAGS.
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT STATED THAT THE PASSENGER AIR BAG INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 116V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF HEMPSTEAD, 110 W GRAHAM AVE, HEMPSTEAD, NY 11550) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE AND TO WAIT UNTIL THE NOTIFICATION INFORMING HER TO BRING THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I CONTACT MERCEDES DEALER THEY TOLD ME THERE IS NO REMEDY TO FIX THE BROBLEM.
THE AIRMATIC SYSTEM EXPLODED WHILE THE CAR WAS AT THE MERCEDES BENZ DEALIER IN MODESTO, CALIFORNIA PARKED TO HAVE THE BREAKS REPAIRED .. ACCORDING TO THE DEALER THE CAR IS NO OPERABLE DUE TO ONE OF THE VARIOUS AIRMATIC CONTROLES EXPLODED WHILE PARKED WAITING BEING SERVICES. THE EXPLOSION WAS LOUD AND KEEPT THE CAR BOUNCING FOR A COUPLE MINUTES WHILE THE OTHER AIRMATIC CONTROLES WERE DEFLATING DUE TO THE EXPLOTION. MORE INFORMATION CAN BE OBTAINED FROM THE MERCEDES BENZ DEALER IN MODESTO CALIFORNIA SINCE THE EXPLO TION OCCURRED AT THEIR SHOP
TAKATA RECALL. SINCE 2/11/16 THE REMEDY FOR THE RECALL HAS NOT BEEN AVAILABLE. WHEN I PURCHASED THE VEHICLE ON 11/10/17, REMEDY WAS STILL UNAVAILABLE. HOW LONG BEFORE A REMEDY WILL BE AVAILABLE? RECALL # 2016020003.
TAKATA RECALL. I RECEIVED A NOTICE OF THE RECALL APPROXIMATELY 2 YEARS AGO. WE ORIGINALLY PURCHASED THE VEHICLE FROM FLAGSHIP MOTORCARS OF LYNNFIELD, MA BUT MOVED TO TEXAS IN NOVEMBER 2015. WE HAD OUR MERCEDES BENZ GL450 SERVICED AT MERCEDES-BENZ OF THE WOODLANDS, TX AT THE BEGINNING OF 2016 AND ASKED ABOUT GETTING THE AIRBAGS REPLACED. WE WERE TOLD THAT THEY WOULD CONTACT US WHEN THE PARTS CAME IN BUT THEY HAVE NEVER DONE SO. WE'VE CHECKED IN WITH THEM ON TWO SEPARATE OCCASIONS BUT CONTINUE TO BE TOLD THAT THEY STILL DO NOT HAVE THE PARTS TO REPLACE THE AIRBAGS FOR THE RECALL.
I HAVE CONTACTED MERCEDES MULTIPLE TIMES AND ALSO QUESTIONED EACH YEAR WHEN I HAVE TAKEN MY VEHICLE IN FOR SERVICE, ALWAYS TOLD THE SAME....THEY HAVE NOT RECEIVED THE REPLACEMENT AIRBAGS. I HAVE PARKED MY VEHICLE BECAUSE I AM AFRAID TO DRIVE IT.
TAKATA AIRBAG STILL INSIDE CAR, HAVE BEEN ASKING DEALER FOR ALMOST 3 YEARS NOW TO FIX IT, THEY STATE THEY HAVE NO PARTS? WHY HASN'T THIS BEEN FIXED. NOW I HEAR TAKATA FILED BANKRUPTCY, SO WHAT HAPPENS NOW? SHOULDNT THE DEALERS BUY BACK THE CARS LIKE VW DID WITH THE ISSUE WITH MILEAGE, THIS IS A LOT MORE SERIOUS, CAN CAUSE DEATH IF IN A CRASH AND THEY CANNOT FIX IT.
THE AIR BAG HAS A HOLE/ DAMAGED AND MERCEDES BENZ IS NOT FIXING IT... DANGEROUS TO DRIVE AND CAN CAUSE DEATH IF NOT FIXED IMMEDIATELY !
MY FRONT AIR STRUTS, REAR AIR SPRINGS AND SHOCKS, SUSPENSION AIR COMPRESSOR, AND VALVE BLOCK WENT OUT AFTER OWNING THE VEHICLE FOR 4 MONTHS. I'VE GOTTEN ALL THOSE COMPONENTS REPLACED AND I AM STILL HAVING PROBLEMS WITH THE SUSPENSION. MY CAR ROCKS FROM SIDE TO SIDE, LEANS ON THE LEFT SIDE WHILE DRIVING AND I CAN FEEL EVERY BUMP AND ROUGH SPOT IN THE ROAD.
TAKATA RECALL - ITS BEEN OVER A YEAR AND NOTHING HAS BEEN DONE ABOUT THIS. THE ONLINE SYSTEM SAYS THAT THE PART IS NOT AVAILABLE. THE DEALER WOULD NOT TAKE THE CAR IN AS A TRADE AS THEY SAID THEY CANT SELL IT.
TAKATA RECALL. IT HAS BEEN ALMOST 2 YEARS AND REPLACEMENT AIRBAGS ARE STILL NOT AVAILABLE
TAKATA RECALL...WHY IS NO ONE ABLE TO HELP ME. MY AIRBAGS HAVE BEEN RECALLED AND I KEEP GETTING TOSSED AROUND AND NO ONE IS CLAMING RESPONSIBILITY. THE REASON I PURCHASED A MERCEDES IS FOR SAFETY OF MY FAMILY OF FIVE. WHAT DO I DO TO GET THIS FIXED?
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED A RECALL NOTICE OVER A YEAR AGO. THE DEALER (AMERICAN SERVICE CENTER ASSOCIATES, 585 N GLEBE RD, ARLINGTON, VA 22203 (703) 525-2100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL, PARTS ARE NOT AVAILABLE TO REPLACE IN MY 2011 MERCEDES BENZ GL450
"TAKATA RECALL".....DEALER TELLS ME THEY DON'T HAVE THE PART TO COMPLETE THE AIRBAG REPLACEMENT. IT'S BEEN MONTHS
TAKATA RECALL-HOW CAN YOU HAVE THIS LETHAL OF A SITUATION AND NOT HAVE PARTS TO REPLACE. I WANT IT IN WRITING THAT I TRIED TO RECTIFY THIS AND HAVE BEEN TOLD THERE ARE NO PARTS AVAILABLE AT THIS TIME.
TAKATA RECALL RECEIVED NOTIFICATION OF AIRBAG RECALL, NOTIFIED THE DEALERSHIP MULTIPLE TIME TRYING TO GET IT FIXED. GOING ON A YEAR AND STILL NO FIX OR GIVEN A TIME FRAME TO GET IT DONE.
TAKATA RECALL
TAKATA RECALL. MY CAR IS ON THE "HIGH RISK" LIST OF CARS THAT NEED TO HAVE THE AIRBAGS REPLACED, BUT I HAVE CONTACTED THE DEALER TWICE AND BOTH TIMES I WAS TOLD NOT TO CALL AGAIN BECAUSE THEY WOULD CONTACT ME WHEN REPLACEMENT WERE AVAILABLE. WHEN I TOLD THEM THAT I DO NOT FEEL SAFE DRIVING MY CAR (ESPECIALLY WITH MY KIDS INSIDE), I WAS TOLD THAT THEY HAVE NOT HAD ANY FATALITIES 'YET' AND IT IS OK TO KEEP DRIVING WITH THE FAULTY AIRBAG.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF VIRGINIA BEACH (4949 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL. BEEN CALLING FOR ALMOST 2 YEARS AND EACH TIME I BRING IT IN FOR SERVICE I'M ASKING FOR AIRBAG REPLACEMENT. EVERY TIME "WE DON'T HAVE THE PARTS" I CALL 800-367-6372 MERCEDES CORPORATE TO DISCUSS AND THEIR ANSWERING SERVICE FOR TAKATA RECALL STATES SAME "WE DON'T HAVE PARTS" AND "MERCEDES BENZ FEELS ITS SAFE TO DRIVE" HOW IS IT SAFE TO DRIVE IF IT WILL EXPLODE ON FRONTAL CRASH IMPACT WITH SHRAPNEL?? WHY ISN'T ANYTHING BEING DONE TO FIX THE PROBLEM? WHY ARE LAWYERS SUING FOR MILLIONS OF DOLLARS YET THE CONSUMER HAS GOTTEN NOTHING. I ALSO OWN A 2015 MERCEDES C 300 WHICH HASN'T BEEN FIXED WITH RECALLS AND A 2014 MERCEDES E 350. NOTHING HAS BEEN DONE. I ALSO OWNED A 2010 LEXUS GX460 WHICH WAS INVOLVED IN CRASH, THANKFULLY AIRBAG DIDN'T DEPLOY BUT I GOT NO COMPENSATION FROM ANY TOYOTA LAWSUITS. THE LAWYERS ARE GETTING ALL THE MONEY AND CONSUMERS NOTHING! NOT EVEN GETTING VEHICLES FIXED. WHY CAN'T THE GOVERNMENT STEP IN?
TAKATA RECALL--I HAVE CALLED THE DEALER NUMEROUS TIMES AND THE REPLACEMENT FOR MY VEHICLE MAKE IS NOT EVEN AVAILABLE. I HAVE HAD THE NOTICE OF THE AIRBAG RECALL FOR ALMOST 2 YEARS NOW. LEXUS DEALERS ARE OFFERING THEIR CUSTOMERS REPLACEMENT VEHICLES UNTIL THEIR PARTS COME IN, WHY WILL MERCEDES NOT OFFER THE SAME OPTION. IF THESE AIRBAGS ARE SUCH A DANGER IN THE EVENT OF A CAR CRASH, IF SOMETHING WERE TO HAPPEN WHILE WAITING FOR THE PARTS TO BE AVAILABLE, THIS WILL CREATE AN EVEN BIGGER PROBLEM THAN WAS STARTED WITH.
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HELMS BRO MERCEDES-BENZ (208-24 NORTHERN BLVD, BAYSIDE NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
GETTING MESSAGE " MALFUNCTIONING" AND COMPRESSOR COOLING DOWN EVEN THOUGH CHANGING FRONT STRUTS AND MAKING ROARING NOISE WHEN CAR IS IDLE, AND BURNT SMELL INSIDE CAR.
MANUFACTURER (MERCEDES BENZ) HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER, STATING THE COMPANY THAT MADE THE AIRBAGS FILED FOR BANKRUPTCY. MY WIFE AND CHILDREN, INCLUDING AN INFANT, USE THIS VEHICLE ON REGULAR BASIS AND THE DEFECTIVE AIRBAGS ARE KNOWN TO CAUSE SERIOUS BODILY INJURIES AND/OR DEATH AND THIS IS UNACCEPTABLE AND MUST BE ADDRESSED.
TAKATA RECALL - PARTS NOT AVAILABLE
TAKATA RECALL, IT HAS BEEN OVER A YEAR AND A HALF SINCE WE'VE BEEN ADVISED OF THIS POTENTIALLY FATAL SITUATION REGARDING THE RECALL AND WE DON'T WANT TO DRIVE THE CAR BUT NEED IT. THIS IS TOO LONG TO WAIT.
TAKATA RECALL. I HAVE RECEIVED TWO NOTICES STATING THAT MY VEHICLE IS ONE OF THOSE HAVING THE TAKATA AIRBAGS AND THAT WE CAN HAVE "FREE REPLACEMENT AIRBAGS". I HAVE CONTACTED APPROVED DEALERSHIPS SEVERAL TIMES IN MY AREA, ONLY TO BE TOLD THAT TAKATA HAS NOT RELEASED THE "PARTS" TO REPLACE MY AIRBAGS YET (THIS HAS BEEN ONGOING FOR TWO YEARS). I CALLED A DEALERSHIP AGAIN TODAY AND WAS TOLD THE SAME THING. I DRIVE MY CAR DAILY WITH THESE DEFECTIVE AIRBAGS WITH THE HOPES THAT WE DON'T GET INTO ANY ACCIDENTS WHICH CAUSES ME GREAT ANXIETY AND STRESS. TWO YEARS IS TOO LONG TO STILL BE WAITING ON PARTS TO FIX A PROBLEM THAT SHOULD HAVE NEVER BEEN. WHEN WILL THIS BE FIXED?
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL550. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER (PARK PLACE MERCEDES OF ARLINGTON, TX) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE REPAIR WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE).
MY TAKATA AIR BAGS HAVE STILL NOT BEEN FIXED. MY CAR HAS LOST VALUE. I HAVE BEEN WAITING YEARS FOR THIS TO BE CORRECTED AND NOTHING YET HAS BEEN FIXED. PLEASE HELP.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/16/17*LJ UPDATED 06/23/17*JS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
THE ELECTRONIC IGNITION SWITCH EITHER WON'T START THE ENGINE OR WILL FINALLY START AFTER A LONG DELAY OR AFTER REPEATED ATTEMPTS ARE MADE TO TURN THE KEY AND START THE ENGINE USING EITHER OF THE TWO ELECTRONIC KEYS. THE CAR HAS FAILED TO START CAUSING MY WIFE TO BE STRANDED ON NUMEROUS OCCASIONS AND POSES A SERIOUS SAFETY PROBLEM. MERCEDES HAS A SERVICE CAMPAIGN #2013040001 THAT APPLIES TO THIS VERY VEHICLE TO CORRECT THIS VERY PROBLEM BUT I WAS TOLD THAT MY VIN NUMBER HAS NOT BEEN INCLUDED FOR THIS CAMPAIGN. THIS IS CLEARLY A DEFECTIVE ELECTRONIC IGNITION SWITCH (EIS) PROBLEM WITH MOST OF THESE 2011 - 2012 VEHICLES AS ANY GOOGLE SEARCH WILL REVEAL.
TAKATA RECALL IF MERCEDES BENZ IS AWARE OF THIS RECALL HOW COME A YEAR LATER I HAVEN'T BEEN NOTIFIED OF THIS. THE RECALL STILL SHOWS NO REMEDY. THIS IS VERY DANGEROUS ESPECIALLY AS THIS IS A FAMILY CAR AND I DRIVE MY YOUNG KIDS EVERYDAY AROUND IN THIS VEHICLE. MERCEDES SHOULD BE ASHAMED. I WANT THIS MATTER FIXED ASAP. CERTAIN MERCEDES-BENZ VEHICLES AND ONE FCA MODEL ARE EQUIPPED WITH DRIVER-SIDE FRONT AIRBAGS PROVIDED BY THE SUPPLIER TK HOLDINGS INC. ("TAKATA"). ON JANUARY 25, 2016 TAKATA FILED A DEFECT INFORMATION REPORT WITH NHTSA ANNOUNCING A POTENTIAL DEFECT IN SOME OF THE SUBJECT INFLATORS. BASED UPON TAKATA'S INFORMATION TO DATE, TAKATA IS AWARE OF FOUR TEST RUPTURES IN BALLISTIC TESTS OF NON-DESICCATED PSDI-5 INFLATORS. TAKATA IS NOT AWARE OF ANY FIELD INCIDENTS IN WHICH A PSDI-5 INFLATOR HAS RUPTURED, EITHER DESICCATED OR NON-DESICCATED. TAKATA IS TAKING THIS ACTION IN AN ABUNDANCE OF CAUTION, TO ADDRESS ALL OF THE SUBJECT NON-DESICCATED PSDI-5 AIR BAG INFLATORS, DUE TO THE SIMILARITIES OF DESIGN AND MANUFACTURING CHARACTERISTICS FOR THIS TYPE OF INFLATOR USED IN THE U.S. MARKET. DAG IS NOT AWARE OF ANY FIELD INCIDENTS WITH THE SUBJECT TAKATA PSDI-5 INFLATORS. HOWEVER, BASED ON THE INFORMATION ABOVE AND IN AN ABUNDANCE OF CAUTION, DAG WILL CONDUCT A VOLUNTARY RECALL OF THE VEHICLES EQUIPPED WITH SUBJECT TAKATA PSDI-5 INFLATORS IN THE UNITED STATES AS IDENTIFIED BY TAKATA IN THE DEFECT INFORMATION REPORT. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATORRUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULTING INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: ONCE PARTS ARE AVAILABLE CUSTOMERS WILL BE SENT A LETTER ASKING THEM TO GO TO AN AUTHORIZED MERCEDES BENZ DEALER WHO WILL REPLACE THE DRIVER SIDE FRONT AIRBAG OF THE POTENTIALLY AFFECTED VEHICLES RECALL STATUS: INCOMPLETE. REMEDY NOT YET AVAILABLE
THIS CAR WAS SOLD TO ME AS A CPO VEHICLE FROM MERCEDES BENZ OF GREENWICH WITH 32K MILES IN 2014. SINCE OWNERSHIP ALL AIRBAGS HAVE FAILED AND BEEN REPLACED EXCEPT THE RECALLED TAKATA STEERING WHEEL AIR BAG. THE CURTAIN AIR BAGS, REAR AIRBAGS ETC. ARE NOW ON THE SECOND REPLACEMENT. THE COMPUTER FAILED WHILE DRIVING AND THE DASHBOARD WENT COMPLETELY BLACK AND NEEDED TO BE REPLACED. THE DEALERSHIP HAS TOLD ME THAT THIS YEAR VEHICLE HAS CONTINUAL PROBLEMS AND FAILURES. IT THE SOUND LIKE THE CAR SHOULD HAVE BEEN RECALLED. I WAS TOLD TO SELL THE CAR PRIVATELY SINCE THE VALUE HAS PLUMMETED.
I WAS ADVISED BY MERCEDES 6 MONTHS AGO THAT MY AIR BAG IS DEFECTIVE--OR PRONE TO HAZARD IN AN ACCIDENT. THEY SAID THERE IS NO REMEDY. I WANT THE AIRBAGS DEACTIVATED BUT MERCEDES REFUSES
HAD A OIL CHANGE BY MERCEDES DEALER PARK MY TRUCK FOR A FEW WEEKS WHEN I DROVE IT I HAD A OIL LEAK. I CALL MERCEDES TO REPORT IT MERCEDES HAD IT TOW IN .THEY SAY IT WAS A OIL COOLER LEAK I ONLY HAVE 48,000 MILES DON'T DRIVE IT ALL THE TIME. DIDN'T HAVE A LEAK UNTIL THE OIL CHANGE NOW THEY WANT ME TO PAY FOR IT.I HAD THE TRUCK PARK IN MY GARAGE OIL WAS ON THE FLOOR IN MY GARAGE I DO HAVE PICTURES OF OIL ON THE FLOOR IN MY GARAGE AND AROUND THE ENGINE WHERE OIL IS COMING FROM.
TAKATA RECALL - MERCEDES STILL DOES NOT HAVE A FIX FOR THIS RECALL, WHICH WAS ISSUED IN MAY.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
THE LEFT REAR PASSENGER SEAT BELT IS BROKEN. THE MECHANISM WILL NOT RETRACT. WHEN I SPOKE WITH THE MERCEDES DEALERSHIP THEY SAID THEY HAVE BEEN SEEING THIS PROBLEM, BUT THERE IS NOTHING THAT THEY CAN DO. THEY ONLY RESPOND TO RECALLS THAT NHTSA INITIATES. THEY WOULD NOT REPLACE THE BROKEN SEAT BELT FOR FREE, BECAUSE IT IS NOT UNDER WARRANTY ANYMORE EVEN THOUGH THE CAR ONLY HAS 37,000 MILES, BECAUSE IT IS 5 YEARS OLD, THE WARRANTY WAS 50,000 OR 4 YEARS, WHICHEVER CAME FIRST. WE PAID OVER $400 TO REPLACE THE SEATBELT BECAUSE THIS IS A DEFINITE SAFETY ISSUE THAT NEEDED TO BE ADDRESSED IMMEDIATELY. WE HAVE PICTURES AND THE ORIGINAL PART IN OUR POSSESSION. WE KNOW THIS IS A PROBLEM WITH THIS MODEL AND WE HOPE YOU CAN ISSUE A RECALL. THANK YOU.
HELLO. MY VEHICLE HAS EXPERIENCED TWO SEVERELY ELONGATED TIMING CHAINS IN 30,000 MILES OF DRIVING. TOTAL MILES ON THE VEHICLE ARE 114,000, AND THE VEHICLE IS A 2011. I HAVE BEEN ADVISED THAT IF THE TIMING CHAIN FAILS DURING DRIVING, IT WILL CAUSE AN ENGINE STALL, AND MAY POTENTIALLY CAUSE SEIZURE OF THE TRANSMISSION AND WHEELS, CAUSING A SEVERE SAFETY HAZARD. AT A COST OF APPROXIMATELY $8,000, THE TIMING CHAIN AND ALL RELATED TIMING COMPONENTS HAD BEEN REPLACED APPROXIMATELY 15 MONTHS AGO, AND NOW, THE PROBLEM HAS RECURRED. IN SPEAKING WITH OTHERS, THIS IS NOT AN ISOLATED INCIDENT; HOWEVER, RECURRENCE OF THE PROBLEM SUGGESTS TO ME THAT THERE IS AN INHERENT DEFECT IN THE ENGINE THAT CAUSES TIMING CHAINS TO FAIL.
I BOUGHT A MERCEDES GL450 ABOUT A YEAR AGO, IS WELL TAKEN CARE OF EVER SINCE I GOT IT, ALSO THE REASON I PURSHASED THIS VEHICLE BECAUSE I'VE HEARD GOOD THINGS FROM MERCEDES " THAT IT'S SAFE AND A RELIABLE VEHICLE" . SO I THOUGHT AND I WOULD'VE NEVER IMAGINE THIS VEHICLE PUT ME MY FAMILY AND I AT RISK. STARTING WITH THE AIRBAG. THE SENSOR KEEPS ON TRIGGERING IT SO ITS MALFUNCTIONED. ALSO I HAVE AN ABS/ESP SENSOR ON AS WELL. SO AS I AM DRIVING THE CAR THE CAR SUDDENLY BRAKES FREQUENT, THERE'S TIMES THAT IT DOESN'T AT ALL AND THE BRAKE SYSTEM DOESN'T WORK AT ALL. HUGE RED FLAG!!! ON TOP OF THAT I HAVE A FUEL LEAK WHICH I NEVER TOUGHT IT WAS A LEAK, II SMELLED GAS ALL THE TIME AND LIVING BY A GAS STATION I WOULDVE NEVER THOUGHT IT WOULD BE MY CAR. YET THE SMELL FOLLOWED ME EVERYWHERE I WENT WITH THE CAR. SO WHEN I FINALLY LOOKED INTO IT, MIND YOU I NEVER DOUBTED THE MERCEDES BRAND, BUT WAS I WRONG AGAIN.... I HAVE A FUEL LEAK NOW ON TOP OF MY OTHER SAFETY CONCERNS... SCARY ESPECIALLY WITH MY KIDS ABOARD ALSO I HAVE DONE MORE INVESTIGATING ON THE ABS AND IT TELLS ME THAT ALSO MY CAR IS AT RISK OF SLIDING DOWN THE ROAD. THE CAR IS JUST SITTING ON MY DRIVEWAY.. THIS VEHICLE IS SO EXPENSIVE YET SO MANY PROBLEMS AND NONE OF THEM ARE MAINTENANCE ISSUES. I HAVE SPOKEN TO MERCEDES CORPORATE AND SAYS THERE IS NO RECALL ON MY CAR AND THEY CANT DO NOTHING ABOUT IT ALSO THAT MY CAR IS OLD IS PROBABLY A MAINTENANCE ISSUE. MERCEDES CANT EVEN STAND BEHIND THERE EXPENSIVE PRODUCT... WHAT ARE WE REALLY PAYING FOR ESPECIALLY WHEN ITS UNSAFE.... MY CAR CAN BLOW UP ANY MINUTE....!!!! THIS IS RIDICULOUS AND MIND YOU MY CAR ISNT THAT OLD. ITS A 2011!!!! I HAVE HAD A TOYOTA COROLLA THAT HASNT GAVE ME ANY ISSUES FOR OVER 10 YEARS.!! ITS UNACCEPTABLE AND THE FACT THAT MERCEDES CANT EVEN FIX MY ISSUE EVEN WITH A SAFETY HAZARD...!!! I DEMAND SOMETHING TO BE DONE AND AS SOON AS POSSIBLE.PLEASE HELP
OWN 2 MERCEDES GL350 AND E350. BOTH OF THEM ARE V6 DIESEL BLUETEC ENGINES AND BOTH HAVE LEAKING PROBLEM FROM OIL COOLER.
WE WERE SOUTH BOUND ON US131 AND WAS STRUCK IN THE DRIVERS DOOR. ENTIRE DRIVERS SIDE OF THE VEHICLE HAS DAMAGE FROM FRONT BUMPER TO REAR WHEEL. NONE OF THE AIR BAGS DEPLOYED AND THE COMPUTER HAS A STORED CODE FOR BOTH DRIVERS SIDE DOORS. I HAVE CONTACTED MERCEDES AND THEY CONTEND THAT THE AIR BAGS PERFORMED PROPERLY. VEHICLE IS JUST NOW BEING DISASSEMBLED TO DETERMINE DAMAGE SO I THINK MERCEDES MIGHT BE COVERING SOMETHING UP. *TR
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ GL350. THE CONTACT WAS DRIVING 25 MPH AND NOTICED AN ABNORMAL GRINDING NOISE AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO A DEALER THE STEERING SYSTEM COLUMN WAS REPLACED HOWEVER, THE VEHICLE FAILURE LATER RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
WERE TOLD BY A MECHANIC AT BETTEN IMPORTS IN GRAND RAPIDS, MI, THAT THE SUSPENSION WAS STUCK IN THE 'LOW' POSITION, CAUSING THE TIRES TO BECOME CUPPED AND PITTED. AFTER KEEPING THE VEHICLE FOR ONE WEEK, BETTEN'S SERVICE MANAGER SAID THAT IT WAS BAD TIRES AND NOT THE SUSPENSION. ONLY ALL SEASON TIRES AVAILABLE FOR THIS BODY TYPE ARE NOT ADEQUATE FOR WINTER DRIVING, AND MAKE DRIVING THIS VEHICLE IN ANY PRECIPITATION HAZARDOUS. DRIVER HAD UPS DRIVER TRAINING EXPERIENCE, AS WELL AS, ON THE ROAD SALES DRIVING EXPERIENCE. VEHICLE BOUNCES AROUND THE ROAD AND TIRES BECOME CUPPED AND PITTED. DRIVER DID NOT HAVE THESE ISSUES WITH ANY PREVIOUS VEHICLE. HAD TO REPLACE THE TIRES THREE TIMES BEFORE 44000 MILES. WE ARE NOT SURE IF THIS IS REALLY AN ISSUE WITH THE TIRES, OR IF THERE IS A SUSPENSION ISSUE WITH THIS VEHICLE, SPECIFICALLY, OR THE MODEL OF THIS VEHICLE, IN GENERAL. VERY UNSAFE TO DRIVE IN THE WINTER. *TR
IN LESS THAN 30 DAYS AND LESS THAN 1,500 MILES, THE BRAND NEW SUV'S STEERING WHEEL QUIT WORKING DURING THE TURN, THE BELT , THE PULLEY AND THE TENSIONER WERE BROKEN WITHOUT ANY WARNING. *KB
MY HUSBAND WAS GOING ON HIS THIRD DEPLOYMENT, HE DID NOT WANT ME TO HAVE ANY CAR PROBLEM, SO WE SPENT ALMOST 70K FOR A BRAND NEW 2011 MERCEDES GL BLUE TECH. HOWEVER, LESS THAN 30 DAYS AND 1460 MILES, THE STEERING WHEEL QUIT WORKING DURING A TURN, IT ALMOST KILLED ME. I HAVE CONTACTED THE DEALER (VALLEY MOTOR MERCEDES, HUNT VALLEY , MD )AND THE MERCEDES, THEY COULD NOT EXPLAIN WHY THIS HAPPENED, THEY DO NOT CARE ABOUT MY SAFETY AND REFUSED TO REPLACE THE CAR. THEY DID NOT CARE THE FACT I WAS SCARED TO DEATH TO DRIVE THE CAR EITHER, THEY CHARGE SUCH HIGH PRICE FOR A JUNK CAR, AND REFUSED TO HOLD THE RESPONSIBILITY. SHAME ON THEM, MY HUSBAND PUT HIS LIFE ON THE LINE TO PROTECT THOSE KIND PEOPLE ! *TR
FRONT END NOISE. BROUGHT TO DEALER WHO REPLACED THE RIGHT STRUT. 2 MONTHS LATER SAME NOISE ON LEFT SIDE. DEALER REPLACED THE LEFT STRUT. AWAITING RESULTS. *TR
TL*THE CONTACT OWNS A 2011 MERCEDES BENZ GLK350. THE CONTACT STATED THAT THE CRUISE CONTROL SWITCH AND THE TURN SIGNAL WERE BOTH LOCATED ON THE LEFT SIDE OF THE STEERING WHEEL. WHENEVER HE ACTIVATED THE LEFT OF RIGHT TURN SIGNALS, HIS HAND WOULD HIT THE CRUISE CONTROL CAUSING IT TO ENGAGE INSTEAD OF THE TURN SIGNAL WHICH WAS A DESIGN FLAW. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THE VEHICLE WAS DESIGNED THAT WAY AND COULD NOT BE CHANGED. THE MANUFACTURER WAS CONTACTED AND ALSO STATED THAT SINCE THE SWITCH WAS DESIGNED ON THE SAME SIDE OF THE STEERING WHEEL THEY COULD NOT BE CHANGED. THE FAILURE MILEAGE WAS 4,000.
I PURCHASED A BRAND NEW 2011 MERCEDES BENZ GL450 4MATIC LAST NIGHT. THE CAR HAS A KEYLESS GO SYSTEM. WHEN I WAS PULLING INTO MY DRIVEWAY WITH MY KIDS IN THE CAR THIS AFTERNOON I ACCIDENTALLY TURNED THE CAR OFF WITHOUT PUTTING THE CAR IN PARK AND BEGAN TO EXIT THE VEHICLE. I NOTICED THE CAR STARTED TO ROLL BACK DOWN MY DRIVEWAY. THE CAR NEVER WENT INTO PARK WHEN I TURNED IT OFF. RATHER IT WENT INTO NEUTRAL. I HAVE NEVER DRIVEN A CAR THAT DIDN'T GO INTO A PARK MODE WHEN THE ENGINE WAS TERMINATED. THANK GOODNESS A CHILD WASN'T PLAYING IN MY DRIVEWAY OR MY DOG WAS THERE. A CAR OF THIS SOPHISTICATION, TECHNOLOGY AND PRICE SHOULD HAVE SHIFTED INTO THE PARK MODE, NOT THE NEUTRAL MODE WHEN THE ENGINE WAS TURNED OFF EVEN IF THE CAR WASN'T PUT IN PARK. ADDITIONALLY, OF THAT IS HOW THE CAR WORKS, THEN I WOULD THINK THERE WOULD BE A SAFETY SWITCH N THE DRIVER'S SEAT THAT WOULD DISENGAGE THE GEAR WHEN I WENT TO GET OUT OF THE CAR. I AM TRULY CONCERNED FOR THE SAFETY OF OTHERS AS WELL AS PARKED CARS WITH WHAT I BELIEVE TO BE A MAJOR DESIGN FLAW. *TR
Complaint & Reliability Timeline
Annual complaints (blue) vs. composite reliability score (amber) — recall years marked in red
The blue line shows 97 total NHTSA complaints filed over 13 years, with the worst year being 2017 (33 complaints).
The amber reliability line averaged 96/100 across the vehicle's life — relatively stable, with the lowest point of 87/100 in 2024.
Notably, despite 97 complaints on file, no recall has been issued — either the defect pattern has not met NHTSA's threshold for a formal campaign, or a recall may be forthcoming.
Red dots on the amber line flag 3 years (2014, 2018, 2024) where complaints included crash events — these are the highest-severity incidents in the dataset.
Manufacturer Extended Warranties & Special Coverage
1 known program match this vehicle — verify current eligibility with dealer using your VIN
Mercedes-Benz BlueTEC diesel vehicles were found to contain defeat device software that enabled NOx emissions to exceed legal limits in real-world driving. As part of a consent decree with the FTC, EPA, and state attorneys general, Mercedes extended the warranty on emissions components and NOx sensors.
Coverage eligibility depends on your VIN, original sale date, and current mileage. Always verify with an authorized dealer or manufacturer customer service — programs may have been updated since this database was compiled.
Legal & Regulatory Actions
Known class action lawsuits, settlements, and manufacturer extended warranty programs
5-Year Total Cost of Ownership
Estimated based on EPA fuel data, risk-adjusted maintenance, and depreciation
Estimated 5-year cost of ownership: $33,114 (~$552/mo). Repair risk buffer is standard due to vehicle risk profile.
Pre-Purchase Inspection Checklist
Tailored for the 2011 MERCEDES-BENZ GL-Class — specific failure modes your mechanic must check, not a generic list
Recall Probability Forecast
Estimated likelihood of a new recall in the next 18 months based on NHTSA signals
5% baseline recall probability — no strong indicators of an imminent recall.
Maintenance Schedule
OEM-specified service intervals for this vehicle
Maintenance intervals vary significantly by make, model, year, engine, and driving conditions. Always follow the manufacturer's official schedule — not generic industry estimates.
Tip: Request the seller's service records and compare against the manufacturer schedule. Missing intervals are a negotiation point.
Insurance Cost Estimate
Estimated annual premiums based on vehicle profile, theft data, and NHTSA safety ratings
Based on 2024 national avg ($2,011/yr full coverage). Individual rates vary by driver, location & insurer. Always compare 3+ quotes.
State-Specific Legal Protections
What consumer laws apply to this vehicle purchase in your state
Select your state to see what consumer protection laws, lemon law coverage, and title disclosure requirements apply to this vehicle purchase.
Complete Data Table
All decoded fields in a single flattened view
Vehicle Identity
| VIN | 4JGBF7BE6BA738371 |
| Model Year | 2011 |
| Make | MERCEDES-BENZ |
| Model | GL-Class |
| Trim | GL450 4-MATIC |
| Vehicle Type | MULTIPURPOSE PASSENGER VEHICLE (MPV) |
Body & Configuration
| Body Style | Sport Utility Vehicle [SUV]/Multipurpose Vehicle [MPV] |
| Doors | 4 |
| Drive Type | AWD/All-Wheel Drive |
| Fuel Type | Gasoline |
Engine
| Engine Cylinders | 8 |
| Displacement (L) | 4.60 |
Manufacturer
| Manufacturer | MERCEDES-BENZ OF NORTH AMERICA, INC. |
| Assembly City | VANCE |
| Assembly Country | UNITED STATES (USA) |
VIN Structure
| WMI (Chars 1–3) | 4JG |
| Check Digit (Char 9) | 6 |
| Model Year Code (Char 10) | B |
| Plant Code (Char 11) | A |
| Sequence (Chars 12–17) | 738371 |
Safety Data
| NHTSA Recall Count | 0 |
| NHTSA Complaint Count | 97 |
VIN Structure Decode
ISO 3779 character-by-character breakdown of this Vehicle Identification Number
Disclaimer: Data sourced from NHTSA public APIs and scraped auction listings. For informational purposes only. Not a substitute for a paid vehicle history report. Retrieved: 11/2/2026, 5:23:40 AM.