ODI #11718490ENGINE
Carr paused, and then stopped in the middle of the highway, without any warning lights or identifiers. Other vehicles had to come to abrupt stops or even veer to avoid hitting me the manufacturer is aware, and has had a large lawsuit settlement due to a faulty rear seal causes massive internal oil consumption without any warning to the operator of of the vehicle. My research has shown that it is a catastrophic common issue with this vehicles model and year a certified GMC dealership has identified this as the reason for the sudden shut down without warning, not one warning light illuminated to indicate low or any other issue. The car has had regular oil changes and maintenance. This well-known defect should normally be caused for alarm and the safety of drivers would also for a mass recall.
ODI #11715195ENGINE
excessive oil consumption....caused engine to fail....yes, car is available for inspection ...caused the car to lag and initially break down without any warning lights ...confirmed form dealer new engine needed...law suits in other states have proven that this seal problem has been known to GMC for years and they haven't repaired these faulty parts...again, no warning lights came on...please assist
ODI #11711301ENGINE
I bought the vehicle in November of 2025. No warning lights or problems running. Check the engine oil upon purchase and have the dealership sticker showing oil change was recently done and oil showed that it was full. Approximately 3 weeks after purchasing, the car starting idling rough and stalled a few times during my commute to work. The check engine light came on and it showed that the vvt was a possible solution for the code P0014 this was on December 12th 2025. I replaced the suspected part with no change in vehicle condition. I checked the oil and found that it was empty/no oil on dipstick. I had to add 5 quarts of oil and then it showed it was in the safe zone on the dip stick. Today (January 15th 2026) I checked the oil again and it showed no oil on the dipstick. I had to add 2 quarts for it to be at the bottom of the safe zone on the dipstick.
ODI #11711023VEHICLE SPEED CONTROL
the car is having stability control issues
ODI #11705536AIR BAGSCRASH1 INJURY
The contact owns a 2016 GMC Terrain. The contact stated that while driving approximately 20 MPH, a second vehicle crashed into the front passenger side of the vehicle. During the crash, the vehicle sustained severe damage to the front passenger side, but no air bags inside the cabin of the vehicle deployed. The driver of the other vehicle reported no injuries, and the air bags in her vehicle did deploy. The contact was transported from the scene of the crash to the local hospital with multiple injuries that included a head contusion and burn, left knee contusion, right hand, and right foot contusions. A police report was taken at the scene, and the vehicle was towed to the local collision center. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The failure mileage was 129,000.
ODI #11686230VISIBILITY/WIPER
The windshield wipers quit working while driving during a down pour; some piece to the motor broke. This can cause severe injuries and even death due to the fact that it caused me to not be able to see where I was going and what was around me and could have driven off a high ramp. It hasn’t been inspected by anyone yet. There were no signs, warnings, or messages stating a failure may occur. This issue is available for review if requested until I get the car in for repairs. Will request to keep the part that is repaired Incase it’s needed for review after the fact.
ODI #11685259SERVICE BRAKES,FORWARD COLLISION AVOIDANCECRASH1 INJURY
I was driving my morning commute to work, when I came upon a stop light. I was pressing the brakes and the brakes failed to engage which caused me to hit a car in front of me. I did not have any warnings that the brakes were defective. The warning on the dash did not indicate that there was anything wrong with brakes. I had my set belt, was going the speed limit and my brakes just gave out. I have injury’s to my arms, shoulder, neck, and head. The other vehicle driver was not hurt. Thank the Lord.
ODI #11683566POWER TRAIN
On or around August 15th I was in traffic and my 2016 GMC TERRAIN just shut off in the middle off traffic almost causing the car behind me to hit me is the rear. I got it started and then slowed down for a car that was turning in frount of me and it shut off again almost causing another car to rear end me. There where no warning light no warning at all just shut off I called a flat bed and it was taken to Clintscales Chevrolet in Belton Sc. They have informed me that it is a problem with the timing chain causing me to need a new motor. I have done research and it shows Gm has had problems with this problem in numerous engines in this year. This is so dangerous it puts life's in danger by shutting of in traffic with no warning at all.
ODI #11681961VISIBILITY
The contact owns a 2016 GMC Terrain. The contact stated that while her husband was driving at an undisclosed speed, the front windshield became foggy. The driver rolled down the windows to clear the windshield and the glass; however, the windshield became foggier. The driver was able to pull over to the shoulder of the roadway and clear the windshield by hand. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who determined that the windshield was collecting excessive moisture from the air inside the vehicle but was unable to provide a specific diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.
ODI #11676629VISIBILITY/WIPER
The windshield wipers became inoperable due to a ball joint failure within the wipers. The parts are available for inspection. The safety of myself and others were put at risk as it was raining heavily after sundown and I could no longer see through my windshield due to the rain not being cleared off by windshield wipers. The visibility issue could have caused an accident, especially if the car in front of me had slammed on breaks. The problem has not been addressed by a dealer but I will be doing that in the following weeks. No one has inspected the component. I did not get any warning lamps or messages. The wipers just immediately stopped.
ODI #11671706ENGINE
Excess Oil consumption
ODI #11669047VISIBILITY/WIPER
I was driving on an interstate highway. I entered a construction zone restricted to two lanes.(one each way). It began to rain very hard, after a short time of starting the front windshield wipers; both stopped. There was a total failure of both wipers with out any warning and a total loss of vision due to a rain covered windshield. Due to the restricted traffic lanes in the interstate construction zone there was no shoulder on either side to pull off onto and no way to exit the interstate traffic flow for several miles. I was able to avoid a crash and exit the interstate after several miles. With a different driver, slightly different circumstances or a little less luck it would have resulted in LOSS of LIFE!!!! The cause was failure of the wiper arm linkage more specifically the ball broke off of the wiper motor arm. THIS APPEARS TO BE THE SAME FAILURE THAT CAUSED A RECALL TO BE ISSUED FOR PREVIOUS MODEL YEARS OF THE GMC TERAIN. The parts are available for inspection.
ODI #11666948VISIBILITY/WIPER
Windshield wipers stopped working during a downpour. Lucky I was able to make it home safely but took time. Checked fuses, nothing wrong there. Can hear something running so assume motor is OK, but linkage may have broken. Will have to take to mechanic
ODI #11665624VISIBILITY/WIPER
The front windshield wipers suddenly stopped working while I was driving on the freeway in moderate rainfall on [XXX]. I wasn't able to see through the windshield. I will call GMC in Roseville MN on Monday, June 9, 2025 to request a service date. I waited until the rain was lighter, so I could drive from Willow River Rest Area to Moose Lake, 19 miles. It was inspected at the repair shop, Federated Co-Ops Moose Lake 017, 100 Arrowhead Ln, Moose Lake, MN 55767. (218) 485-4409. He didn't have the part to make the repair on June 6, 2025. His note: Removed engine plastic trim and wiper transmission. socket on wiper transmission popped off. reinstalled. recommend new wiper transmission. There were no prior indications or issues with the wipers not functioning properly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ODI #11662508VISIBILITY/WIPER
WHILE DRIVING IN A HEAVY RAIN IN A CONSTUCTION ZONE, WIPER QUIT WORKING. Never notified vehicle had a wiper linkage failure issue. Paid for repairs out of pocket and GM won't compensate because a GM Dealer didn't perform repair. See Service Bulletin N192266180-01, thank you!
ODI #11661501ENGINE
My vehicle started shaking & stalling really badly out of nowhere on April 18, 2025. Had to have it towed to GMC dealership. They said the engine was showing low compression. Got timely oil changes and everything on this engine. The check engine light nor any other warning light ever came on when this happened. After some research, the engine in my car, the 2.4 L engine on the 2014 - 2017 models of the GMC Terrain has known defects which although GMC has known about, they have done nothing to address the issue. There was no prior warning that the engine was failing. It was very sudden and I was in traffic when this happened putting both my safety and the safety of other drivers and pedestrians in danger.
ODI #11659263ENGINE
My 2016 GMC Terrain exhibited the excessive oil consumption outlined in both of the following Special Coverage Adjustment bulletins. In addition to the excessive oil consumption, the oil light and oil pressure warnings never gave any indication that there was an issue or that the oil was low. This ended in the engine shaking the whole car, jerking it forward when stopped, and causing the engine to seize and need replacing. GMC customer service has refused to acknowledge this issue, stating that until the government tells them to issue a recall, they can't do anything to fix my vehicle. GM acknowledged the issue for model years 2010 - 2013 (+2014 later) and alleged that they made production changes in 2013 that fixed the issue. From the experience with my vehicle and the posts on multiple consumer websites by other GM owners, it is clear that they did NOT fix the issue and that there are hundreds of owners of GMC Terrain and Chevy Equinox vehicles with the 2.4L engines that have had this problem and have lost all the value in their vehicles as a result (or had to pay up to $10,000 for a new engine.) [XXX] [XXX] Class action lawsuit about previous model years: [XXX] v. General Motors INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ODI #11659275ENGINE
I am reporting excessive oil consumption in my 2016 GMC Terrain with the 2.4L Ecotec engine. The vehicle burns through an abnormal amount of oil between routine oil changes, often requiring additional oil changes without any visible leaks or dashboard warnings until the oil level is dangerously low. This issue has been diagnosed by a certified GMC dealership, but the repair was not covered under warranty. I’ve learned this is a known and widespread defect related to faulty piston rings and PCV system issues in this engine model, which has led to engine damage or failure in many cases. GMC has not issued a recall for my VIN, and my request for goodwill assistance was denied despite the safety risk of low oil pressure and potential engine failure while driving. I believe this issue poses a safety concern and warrants formal investigation and potential recall expansion.
ODI #11640149AIR BAGS,ENGINE,FUEL/PROPULSION SYSTEM
consumption of oil! I got my oil changed January 1, 2025. It is now February 1. I have driven less than 500 miles. I had no oil. I have no Leaks or anything wrong. The car just consumes . I have had to have 6 oil changes in the past 3 months. Shop after shop. Has said it just consumes oil and this vehicle is trash. I noticed there was also a lawsuit against it. If you do not put a recall out on my vehicle ASAP, I am going to file a personal lawsuit and sue the hell out of you! For your scam! Somebody better give me a call immediately. Or set me up at my local GMC dealer to fix this issue. I better be expecting a notice in my mailbox or an appointment for a free fix and this better be a recall immediately! Or you’re asking for another lawsuit! I was told my car could blow up. With my kids and it could kill us! You better fix this immediately!!!!!!!
ODI #11636381ENGINE
I was driving my vehicle to the gym when I noticed it was driving weird, it would not accelerate like normal, was having a hard time getting going and was making a weird noise. I had just put some oil in the car because we had known for a little while that it had a problem with burning oil because of the make and model (as told by other mechanics previously), when I got to the gym I heard a pop noise and the car stalled on me, I eventually got it started up again after 2 hours of being stranded at the gym. The next day I had to drive 40 minutes away for nursing school Clincial where on the way home it was back to driving weird and making a loud horrible noise from the engine. I was only 5 minutes from home when it was really bad and once there I noticed the burning smell from the engine. When I checked the oil level after an hour and half of cooling down I could not get any oil reading on the dipstick, after adding almost 4 quarts there was still no reading on the dipstick. We finally drove the car to my mechanic (8 minutes away) and it was already back to making the loud noise, having trouble accelerating, and producing the foul odor. I was told the PCV was restricted and caused the engine to over pressurize and that lead to the Main Rear bursting and all the oil in my car being thrown over the entire underside and probably the roads. They also checked the oil filter in the car to see if the engine itself was salvageable, where they found metal flakes in the oil filter and deemed the engine failed and are saying the engine needs replaced in order to fix the car I’ve had for 15 months… I’m still paying this car off and I have only driven it for less than 17,000 miles. It is a 2016 GMC terrain that only has 91k miles, I truly hope GM makes this right seeing as so many have come with the same exact problem due to poor design and vehicle quality. My car has had regular oil changes and I check the oil every week because of the prior burning problem.
ODI #11629348FUEL/PROPULSION SYSTEM
Fuil tank is leaking from the top of the fuil tank.
ODI #11617457ENGINE
The contact owns a 2016 GMC Terrain. The contact stated while driving at an undisclosed speed, the vehicle shook abnormally and lost motive power. The contact restarted the vehicle, and the low engine oil warning light illuminated. The vehicle was driven to the shoulder of the roadway. The vehicle was towed to the residence. The vehicle was scheduled for a diagnostic test at the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the vehicle had recently received an oil change at Walmart. The manufacturer was not made aware of the failure. The failure mileage was unknown.
ODI #11617008POWER TRAIN
Code p0700 was indicated at a professional transmission shop. My vehicle started driving different. It is a scary feeling. I have a ten year old daughter who I commute to school and safety is the utmost of importance. I don't want to have a accident in a vehicle I recently purchased for safety and end up having to look for another vehicle because of a total loss accident or a transmission problem that would cost a lot of money I don't have. My fear is the gears slipping as I drive my daughter to school. I got a quote of close to 3,000 $ to have the transmission rebuild or fixed. Money that I don't have to give a shop for a vehicle I purchased to not have problems like this. I called GMC to make an appointment to perform a transmission flush. The p0700 code indicates TCM failure. This is a very nerve wrecking situation. Please help me .
ODI #11613387STEERING
My steering wheel locked while driving. This has prevented me from turning the wheel AT ALL (100% completely locks while the car is in motion). The locked steering wheel lasts approximately 15 seconds. This has happened multiple times over a few month period. I took it to GMC who couldn't replicate the issue and said that GMC no longer makes the steering column assembly component, which they aren't sure would fix the issue, so there was nothing they could advise be done other than sell the car or spend a lot of money on diagnostic fees, which they said they wouldn't do if it were them. My safety and those around me were put at risk because I lost steering function while the car was in motion. The only option was to break and stop the vehicle. There were no warning lights or other indicators to alert of an issue.
ODI #11610903ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
Back right tail light filling with water when it rains. Affecting electrical wires and water dripping into back cargo. No cracks or damage found on tail light.
ODI #11595617ENGINE
When starting the vehicle, I received a “reduced power” warning and then the check engine light came on. I was afraid to drive it to the service center, so It was towed. The repair center informed me that the timing chain failed and that engine will no longer start at all. I cannot afford to have the engine repaired no matter the cost because I’m still responsible for almost $6k of the loan for this vehicle, in addition to full coverage insurance required by the lender. Also, probably taxes as well because I now have a very expensive lawn ornament. Oh, and towing fees to deliver the ornament to the lawn. And then there’s the cost of finding transportation so I can actually work to throw money at all of those costs. Being buried financially because I put faith in this product is an injury and an expensive lesson.
ODI #11593763AIR BAGSCRASH1 INJURY
The contact owned a 2016 GMC Terrain. The contact stated that while making a right turn, a Dodge Ram truck ran through a stop sign causing the contact to crash into the truck head-on. The air bags failed to deploy. The contact's daughter arrived at the scene and transported him to the local hospital to be evaluated for brain, neck, left-hand fingers, swollen right leg, and back pain injuries that required medical attention. A police report was filed but the police report number was not available. The vehicle was towed to a salvage junkyard. The dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 57,000.
ODI #11592577UNKNOWN OR OTHER
the radio / back up camera and close object display goes on and off intermittently. If backing up all vision and warnings are lost. Unit is no longer available and is obsolete and discontinued by GMC. This was determined and tested at the dealer Cappalino GMC.
ODI #11589305LATCHES/LOCKS/LINKAGES
While the key is still in the ignition (first time, vehicle was running; second time, vehicle was off), the car doors locked without any one pushing the button to lock the doors.
ODI #11581491VISIBILITY/WIPER
When driving in a rainstorm, there was a loud pop, and the driver side windshield wiper stopped moving. After I finally got home I checked the pivot point of the wiper arm and the nut was still tight. I ordered a new wiper motor module, and replaced it. On the old module I discovered one of the arms had disconnected at a pivot point. I understand NOW that GM has an extended warranty for the part so I will be pursuing reimbursement.
ODI #11574420ENGINE
The contact owns a 2016 GMC Terrain. The contact stated while driving at an undisclosed speed, there was a knocking noise heard coming from the front of the vehicle. There was no warning light illuminated. The contact had the vehicle was towed to the residence and then to the local mechanic where a diagnostic test was performed. The local mechanic stated that the rear main seal needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 84,394.
ODI #11571604AIR BAGS
The OBD airbag deployment sensor is displayed. The GM dealership service center advised the airbag may not deploy in the event of an accident. The service center advised that we would need to pay for the airbag and sensor to be replaced / repaired regardless of the ACRO agreement to replace and repair airbags. This is unacceptable and a danger to all drivers or passengers of the vehicle. It appears several other complaints have been filed where drivers or passengers were injured due to this issue.
ODI #11568469ENGINE
The contact owns a 2016 GMC Terrain. The contact stated while driving approximately 45 MPH, the vehicle lost motive power and stalled. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the timing chain had failed, and the engine needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 104,000. The contact was instructed to take it and have it diagnosed by the dealership he bought it from so I spent more money to have the garage take it on their roll back and drop it off at the dealership. The email stated I needed an engine with a $9000 estimate.
ODI #11566260ENGINE
Driving down the road yesterday and outta nowhere I lost power and got a low oil pressure warning then the car just shut off merging onto a busy highway. Blown rear main seal and locked up the engine with no warning. Only 65k miles on the car. Dealership wants to charge me 11k to replace the engine. This is a very common occurrence with this vehicle I’m reading now. This could’ve caused a major accident
ODI #11562559VISIBILITY/WIPER
My wife was driving on the highway to work when it was raining. Both of the wipers stopped working all of a sudden causing her to not be able to see out of the windshield. When she got home that night I could see that the linkage arm had came off the ball joint.
ODI #11552377VISIBILITY/WIPER
I have a 2016 GMC Terrain, garage kept and seldom driven, with ONLY 53,260 miles on it. Last night while leaving the movie Theatre in the RAIN my WIPERS stopped working while in motion. I had to drive home in the rain unable to see!!! Looked on NHTSA.gov site and saw where recalls were issued for 2015’s but not 2016’s, although I’m reading numerous complaints for the same occurring on my model suv. Can GMC provide some insight into this?
ODI #11551696ENGINE
This is a 2016 GMC all wheel Terrain. Over the past several years when accelerating the car would shake violently, because we could not reenact dealership could not diagnose the problem ,however as the issue has gotten worse we have been able to recreate and diagnose AND we are looking at a $2,000 repair based on a known ISSUE which DID NOT lead to a recall. The ACTUAL ENGINE IN ITS ENTIRETY SHAKES VIOLENTLY when accelerating!! How in the hell is this possible that these cars are allowed on the street without a recall. You should be ashamed!
ODI #11550114ENGINE,LANE DEPARTURE
The engine - My engine blew because oil evaporated out of the #1 cyclinder, which drained the oil. No warning lights went on and the vehicle stalled in the middle of rush hour traffic. The dealership told me it was because of a factory defect, but no recall on that part of the vehicle. This could have been much worse if the vehicles behind me were going faster than they were and not able to stop before rear ending me. Because this was a factory defect it should have been recalled and I should have been notified of this problem when I bought the vehicle.
ODI #11530479VISIBILITY/WIPER
While driving in the rain, my windshield wipers stopped working. No lights on, nothing showing in my GMC app. I've noticed many others with this same issue, and am aware of the recall on the 2014-2015 models. GMC should extend the recall to cover the 2016 as well since this is a known issue.
ODI #11529997VISIBILITY/WIPER
I was driving while it was raining. My windshield wipers were on and functioning without issue. I heard a noise and my windshield wipers had stopped moving and now they do not work. I called several places to schedule an appt for my car/wipers to be assessed and repaired. I was told by 3 different shops that a recall had been issued for the year adjacent to my car and my issue sounded like the recall issue.
ODI #11527158VISIBILITY/WIPER
Was coming back from a hospital and it started to rain and had the wipers on and all of a sudden they stopped working! When I got home I tried to see if it was a fuse and it wasn’t! Called my mechanic who looked at it today and I needed a whole new wiper mtr/ w/ linkage! That was a road hazard and never should have happened on my GMC Cost me $430 to repair and I feel like GMC should reimburse me!
ODI #11525424VISIBILITY/WIPER
A severe rain down pour started, I turned on my front windshield wipers, and they swiped about twice, than stopped completely, in a vertical position. I could not see, and had to try to get to the side of the road, to pull over to safety. This was extremely dangerous, and from what I am reading, happens frequently to GMC Terrains. Apparently, there was a recall for 2013-2015, seems the 2016 needs added!! No warning lights are on in the car. No failure report via my GMC app.
ODI #11522405FUEL/PROPULSION SYSTEM
Multiple brake lines have corroded out of the gas tank. This caused gas to slowly leak from the vehicle . Not available for inspection - currently being fixed. Dealer confirmed multiple lines corroding. It has been inspected by a certified dealer, Golling in Chelsea, Michigan. There was no warning. Initially smelled gas, but could not pinpoint where it was coming from. Eventually the leak became so large that gas usage was excessive and smell was very strong.
ODI #11514747ELECTRICAL SYSTEM,ENGINE
Thermostat/coolant sensor malfunctioning causing engine fan to constantly run as if the engine is over heating. Some engine exhaust door/flap is stuck open or closed causing check engine light to come on. And or the actuators doors are broken causing windows to fog and obstruct view. Not sure what would cause this issue but I have had to have work done on my vehicle twice for this issue within 3 years.
ODI #11512540ENGINE
While just starting on my way home on a cold 9 degree day,I have an 2016 GMC Terrain that I had since 2018 and bought from a dealer. After driving for about 12 miles on the interstate the Terrain engine light came on and there was a vibration coming from the front of my GMC. There was an exit ramp about 1/4 mile so i pulled off the interstate and my vehicle showed loss of power and steering and shut down, barely made it on the exit ramp. Very dangerous not having steering with little notice. I noticed alot of oil dripping from the undercarriage so I called a local automobile shop to get my vehicle towed. They diagnosed that I needed a new engine and comented that the 2.4 engine had many issues. I recently had it towed to my house and currently going to have a local chevy dealer give me a second opinion and cost for repairs since I still have a loan on the vehicle.I believe that this is a very unsafe vehicle and needed to be reported so nobody gets hurt. Thank You
ODI #11510903ENGINE
Was driving home from work and the engine light came on. Shortly after the stabilitrak warning light came on followed by the reduced engine power warning. I had a GM dealer work on why the engine light came on while the car was still under warranty and i thought that would have fixed it. I have been reading on articles how the engines in these models are defective and consumes a lot of oil. I always have to add oil in between changes. I had a mechanic look at my car and run a diagnostic and basically the pistons need replacing...due to the defective engine. I feel the engine repairs that will be needed should be covered.
ODI #11509556EXTERIOR LIGHTING
The contact owns a 2016 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
ODI #11506383ENGINE
The contact owns a 2016 GMC Terrain. The contact stated that while operating the vehicle, an abnormal oil odor was present inside the cabin of the vehicle, causing the driver to experience a headache. Additionally, while driving the vehicle was shaking and vibrating. The vehicle was later towed to the local service center diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 67,496
ODI #11503105ENGINE
Timing chain went out, at 80,000 miles, causing vehicle to stall.
ODI #11502136EXTERIOR LIGHTING
The contact owns a 2016 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
ODI #11502202ENGINE
The contact owns a 2016 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The oil warning light was illuminated, and an unknown message was displayed. The vehicle was towed to an independent mechanic, who diagnosed that the lower engine seal and bearing were faulty. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,600. The VIN was unavailable.
ODI #11493474EXTERIOR LIGHTING
The contact owns a 2016 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted twice. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
ODI #11489336PARKING BRAKE,POWER TRAIN
The contact owns a 2016 GMC Terrain. The contact stated while the vehicle was parked in a driveway on a hill, the contact heard an abnormal snap and the vehicle started to roll down the hill through the neighbor’s yard, and then into the woods. There was no injury sustained. The vehicle was towed from the scene. Neither the dealer nor the manufacturer was contacted or notified of the failure. The failure mileage was 66,780.
ODI #11486332STEERING
Power steering failure and don't walk anymore, had to push my GMC Terrain. The light came on that says POWER STEERING FAILED. Contact service. It can't go any further.
ODI #11486152VISIBILITY/WIPER
It was raining so turned on the windshield wipers while driving home and they just stopped working. I had to stop driving until the rain stopped.
ODI #11485157VISIBILITY/WIPER
Both windshield wipers completely stopped without any warning in a heavy down pour while driving. I could not see to pull over or continue driving.
ODI #11484642SEAT BELTS,SEATS
Seats ripped at seams. Seat belts came unattached at base and at buckel with a newborn baby in seat
ODI #11484629VISIBILITY
The contact owns a 2016 GMC Terrain. The contact stated while driving at an undisclosed speed in inclement weather, the windshield wipers failed to operate. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a screw was replaced; however, the failure recurred. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 150,000.
ODI #11483978VISIBILITY/WIPER
I turned my wipers on when it started raining. And noticed that my wipers were not working.
ODI #11479492EXTERIOR LIGHTING
The contact owns a 2016 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms remedy not yet available.
ODI #11478174EXTERIOR LIGHTING
The contact owns a 2016 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
ODI #11477433EXTERIOR LIGHTING
The contact's wife owns a 2016 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his wife was driving at an undisclosed speed, the headlights were inoperable. The contact's wife was unable to see the roadway ahead. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
ODI #11475720EXTERIOR LIGHTING
The contact owns a 2016 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
ODI #11473190VISIBILITY/WIPER
Driver's side windshield wiper inoperable when turned on during a pouring rain while traveling at 70 MPH!!! Passenger side worked but drivers did not.
ODI #11467204EXTERIOR LIGHTINGCRASH1 INJURY
The contact owns a 2016 GMC Terrain. The contact stated while the wife was driving approximately 45 MPH she accidentally hit an animal due to visibility issues with the headlights. There were no warning lights. The police arrived on the scene; however, no reports were filed. The front passenger headlight was damaged, along with the front grill and tie end rod. There were no air bags deployed. The vehicle was taken to the local mechanic and repaired. The driver had minor back injuries, no medical treatments applied, and just a few days off work. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 22V137000 (Exterior Lighting). The approximate failure mileage was 100,000
ODI #11465572VISIBILITY/WIPER
2016 GMC Terrain front windshield wipers failed completely during a major rainstorm downpour event. Visibility during 05/21/2022 drive on Interstate 94 was immediately compromised and my son had to pull over to avoid potential collision. Diagnosis indicates wiper motor is still operational, both front wipers are still coupled/ganged-together and move in unison, but can now be moved freely by hand, indicating wipers are de-coupled from motor. This is the same failure mode that prompted NHSTA to push for a GM recall of 2013, and then later 2014 & 2015 GMC Terrain vehicles. There is a growing list of 2016 GMC Terrain owners reporting this same failure mode online. NHTSA & GM should take a serious look at this before someone is seriously injured.
ODI #11464799VISIBILITY/WIPER
While driving in rain, I turned wipers on. The rain turned heavy and I put wiper setting to faster mode. The wipers suddenly failed and stayed on windshield. The wipers failed to work in any setting. I pulled car to the side of road waited for the rain to pass before driving.
ODI #11464871VISIBILITY/WIPER
wipers failed during storm they became disconnected and i had to use my 4 ways and pull over in traffic
ODI #11464027VISIBILITY/WIPER
The contact owns a 2016 GMC Terrain. The contact stated while driving 65 MPH in inclement weather, the windshield wipers stopped working as needed. There was no warning light illuminated. The contact pulled over and waited until the rain slowed down and drove home safely. The contact took the vehicle to the dealer who diagnosed the vehicle with a wiper module failure. The contact was informed that the wiper module needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000.
ODI #11463393EXTERIOR LIGHTINGCRASH1 INJURY
The contact owns a 2016 GMC Terrain. The contact stated while driving approximately 45 MPH his vehicle inadvertently and unknowingly crashed into the vehicle in front. The contact was unable to see the vehicle in front of him due to the glare of headlights. The air bags did deploy. There were no warning lights. The vehicle was damaged in the front, but drivable. The vehicle was not diagnosed with a failure. The manufacturer was notified of the failure. There were no police reports or medical treatments. The contact has minor injuries to the jaw. The contact related the failure to NHTSA Campaign Number 22V137000 (Exterior Lighting). The approximate failure mileage was 76,000
ODI #11458047VISIBILITY/WIPER
Upon traveling west on M50 in Monroe county the vehicles windshield wipers stopped working during a heavy storm. My visibility was gone. I had to veer off onto the shoulder of the road. I was unable to see out of my windshield during the windshield wiper failure. I got out of the vehicle and smoke was coming near the windshield wiper arms at the cowl vents. My windshield wipers were completely off as if the wiper transmission arm had broke. The windshield wiper motor was dead and the ball joint for the transmission had fallen off. This is a major safety concern. HIGH RISK of a head on collision and/or accident involving a pedestrian, structure and environment off road.
ODI #11452349VISIBILITY/WIPER
When I purchased the vehicle (2/2021), wipers were one thing indicated that was fixed, since then, they have gone out 3 more times, the first time (3/2021) the motor was replaced, the second time (10/2021) the wiper transmission was replaced, now they are not working again (2/2022), and I'm at a loss on what to do.
ODI #11450888VISIBILITY/WIPER
Windshield wiper broke.
ODI #11449939ENGINE
At approximately 75000 miles the car began leaking oil. Took it in to gym certified dealer. Was told the pcv froze causing a pressure build up, and blew out the rear main seal. They stated this engine has this as a common occurrence. Searching online this appears to be true. Many years prior to mine were recalled. Apparently the recall needs extended.
ODI #11445356ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2016 GMC Terrain. The contact stated while driving approximately 65 MPH, the stability track warning light illuminated. The contact was able to pull over and restart the vehicle however, the warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the electronic brake control module replaced; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.
ODI #11441781UNKNOWN OR OTHER
Transmission, hesitates when your at stop and try to accelerate, cars starts shaking, felling like your driving on cobblestone
ODI #11440004ENGINE
I have to put oil in my car every 2 weeks. There are no leaks. The engine is burning oil.
ODI #11439346POWER TRAIN,UNKNOWN OR OTHER,ENGINE
I was leaving the area of Hiram and my car started running different and you could hear a taping noise. I drove it to the GMC dealer down the street and they said it was the timing chain. I recently had an oil change and I was wondering if that could be the problem. The dealer gave me no recommendations or indications that I needed to change belts or components and my service engine light has never came on.
ODI #11439105VISIBILITY
The contact owns a 2016 GMC Terrain. The contact stated that while driving in the rain, the windshield wipers failed to operate as needed without warning. The contact pulled over and restarted the vehicle; however, the failure persisted. The contact stated that an abnormal, cracking sound was coming from the windshield wipers when she attempted to activate them. The contact took the vehicle to an independent mechanic where he repaired the windshield wipers. The contact notified the manufacturer and was informed that there were no recalls on the vehicle. The contact filed a complaint with the manufacturer. The vehicle was repaired. The failure mileage was approximately 38,000.
ODI #11436115POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2016 GMC Terrain SLT, service engine light came on, vehicle stalled many times, restarted but drove and misfired, stalled again, was able to get it to repair garage who I trust. He checked code and said I had to put a complete timing chain kit. Total cost came to $992.36 and didn't have a vehicle for a week due to weekend and a holiday. The vehicle only had 30,763 miles on it at the time but was out of factory warrantee. Reading other customer complaints, this looks like an ongoing problem and I feel should warrant a recall. Additional info such as repair invoice is attached. Please reply when received and thank you for your time.
ODI #11435646VISIBILITY/WIPER
While driving in heavy rain and traffic the front wipers quit working. Lives were put at risk by being unable see because of the heavy rain. This just happen about 5 hours ago and I have not had time to look at the problem. I almost had a panic attack !!!!!!!!!!!This is not fun, this is dangerous !!!!!!!!!!!
ODI #11435686STEERING,UNKNOWN OR OTHER,SERVICE BRAKES
The engine light comes on, then "service stabiltrak light" comes on. It starts by making it difficult to accelerate at a red stop light when it changes green. When turning a corner, because there is no quick acceleration, it has caused near miss accidents. As time goes on it becomes worse. I have lost power on the expressway and have to pull over. I have brought this car in several times and GMC has not made any repairs. It is scary when a semi is rolling behind you and you can't accelerate to get out of the way. This is a safety issue. I have received no help from GMC.
ODI #11434641AIR BAGS,SEATS
Passenger seat occupied sensor not sensing passenger. Have light come on saying service air bag. Was told that if in an accident and I have a passenger in the front. The airbags would not deploy.
ODI #11429149AIR BAGSCRASH1 INJURY
Got into a collision where I T-boned the other vehicle at 40 mph and NO airbags deployed. Passenger was thrown into the dash and knees went into the glove box and driver hit the steering wheel
ODI #11426788AIR BAGS,SEAT BELTSCRASH2 INJURIES
The contact owned a 2016 GMC Terrain. The contact stated while at a red light, the vehicle was struck from the rear which resulted in the vehicle being pushed forward and crashing into the vehicle in front. None of the air bags deployed. The front driver side seatbelt did not retract however the front passenger side did function as designed during the impact. In addition, the driver hit their head on the steering wheel during the impact. After the impact, the "reset airbag" warning message was displayed. The contact and his wife sustained bruising and contusions. Both injured sought medical treatment and went to the Emergency Room. A police report was filed and the vehicle was towed to a tow lot, then the following day the insurance towed it to an insurance lot where it was determined to be destroyed. The manufacturer was not informed of the failure. The failure mileage was approximately 46,000.
ODI #11421932ENGINE
On May 17,2021 I took my 2016 GMC Terrain for a oil change I have only had my vehicle for about 2 months and I have noticed that it burns way too much engine oil on May 17th 2020 it had a full 100% engine oil now today is June 22 of 2021 and it has 60% oil engine
ODI #11419887VISIBILITY/WIPER
Wipers stop working during a storm. You can hear the motor but the blades do not move.?
ODI #11415158POWER TRAIN
NEEDS A NEW TORQUE CONVERTER OR POSSABLY THE WHOLE TRANSMISSION
ODI #11406960VISIBILITY/WIPER
THIS IS THE SECOND TIME IN 3 MONTHS THAT MY WINDSHIELD WIPERS HAVE COMPLETELY STOPPED WORKING WHILE DRIVING IN A TORRENTIAL DOWNPOUR. I AM NOT SURE WHY THE 2016 TERRAINS HAVE NOT BEEN RECALLED IN THE US, ONLY IN CANADA! THIS IS ABSOLUTELY ABSURD! WHAT IS IT GOING TO TAKE, SOMEONE SENSELESSLY DYING IN ORDER FOR GMC TO REPAIR/REPLACE THEIR DEFECTIVE PARTS OR FOR THE NHTSA TO MANDATE A RECALL??????
ODI #11405940VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
WHEN DRIVING THE STABILTRAK SERVICE LIGHT WILL COME ON AND THE ENGINE LIGHT. THE CAR WILL LOSS ACCELERATION IMMEDIATELY THEN SEEMS WONT GO OUT OF 2ND GEAR. I STOP TURN OFF CAR A FEW MINUTES AND IT WILL START AGAIN AND THE ENGINE LIGHT WILL GO OUT AFTER WHILE. LAST TIME THE CAR WOULD NOT START AGAIN. IT FINALLY DID AFTER 20 MINUTES OR SO. AND LIGHT WENT OUT LAYER. TOOK IT TO DEALER ONCE AND THEY COULD NOT DUPLICATE PROBLEM. THIS IS WORRYING ME.
ODI #11400040ENGINE
I PURCHASED THIS CAR WITH 12,000-15000 MILES STILL RELATIVELY NEW (V6). EVERY TIME ITS TIME TO GET MY OIL CHANGE, THERE IS 0 OIL LEFT. MY CAR BURNS ALL THE OIL BEFORE THE NEXT OIL CHANGE EVERY TIME. I CONSISTENTLY GOT MY OIL CHANGED ON TIME, MY MOST RECENT OIL CHANGE WAS YESTERDAY AT 58K MILES. BEFORE ITS EVEN TIME TO GET MY OIL CHANGED I'M FORCED TO BUY AN EXTRA QUART OF OIL BECAUSE ITS BONE DRY EMPTY. THERE IS ALSO A KNOCKING SOUND. THE LAST PERSON TO CHANGE MY OIL TOLD ME THEY HAD ANOTHER GMC TERRAIN THEY WERE WORKING ON WITH A SIEZED ENGINE FROM THE SAME PROBLEM.
ODI #11397807ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
VEHICLE SINCE PURCHASE SHOWS NO SIGNS OF LEAK BUT GOES THROUGH OIL AT ABOUT 1 QUART EVERY 1000 MILES MAX. CHECK ENGINE LIGHT ALWAYS ON, SENSORS INDICATE POSSIBLE FAULTY PISTON RINGS. ALL WERE PROBLEMS IN LATER MODEL GMC TERRAINS. WHEN LOW ON OIL WHILE DRIVING AND STATIONARY ALL LIGHTS WILL LIGHT UP AND ENGINE WILL GO INTO REDUCED POWER MODE SAYING TO SERVICE STABILITRACK. CAR WILL NOT GO ABOVE 10 MPH WHEN IN THIS MODE, SOMETIMES UNABLE TO MOVE AT ALL. GOES AWAY AFTER MORE OIL ADDED. GMC TERRAIN HAD RECALLS ON YEARS 2010-2013 FOR ALL ENGINE FAILURE PROBLEMS/REPAIRS DUE TO FAULTY PISTON RINGS/OIL CONSUMPTION ISSUES. NUMEROUS 2014-2016 GMC TERRAINS HAVE CLAIMS OF THE REDUCED POWER/STABILITRACK PROBLEM WITH NO SOLUTION, I BELIEVE BOTH PROBLEMS ARE DIRECTLY RELATED.
ODI #11396522ENGINE
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THERE WAS AND ABNORMAL CLICKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS LATER TOWED FROM HIS RESIDENCE TO AN INDEPENDENT MECHANIC, WHERE THE VEHICLE WAS DIAGNOSED WITH A BLOCKED PCV VALVE WHICH CAUSED THE REAR MAIN SEAL FAILURE. THE MECHANIC INFORMED THE CONTACT THAT THE CLICKING SOUND WAS FROM THE OIL DRAINING AT A RAPID SPEED AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN CALLED MAUER CHEVROLET (1055 50TH ST E, INVER GROVE HEIGHTS, MN 55077) AND WAS INFORMED OF AN UPCHARGE FOR THE ENGINE REPLACEMENT. THE CONTACT ALSO CALLED THE MANUFACTURER, AND WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED BY AN AUTHORIZED GMC DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.*DT*JB
ODI #11396244UNKNOWN OR OTHER
AIR INDUCTION SYSTEM HAS WATER AND FREEZES IN THE WINTER CAUSING IT TO FREEZE AND PRESSURE BUILDS UP IN THE ENGINE
ODI #11389913VISIBILITY/WIPER
ON JANUARY 25, 2021, MY 16-YEAR-OLD DAUGHTER WAS DRIVING MY TERRAIN DOWN THE MAIN ROAD IN OUR TOWN, IT WAS DARK AND IT WAS STARTING TO RAIN. SHE TURNED ON THE WINDSHIELD WIPERS AND AFTER MAKING ONE PASS THEY STOPPED IN THE UPRIGHT POSITION. THIS SCARED HER TO DEATH, SHE WAS ABLE TO PULL OVER AND CALL ME AND WAIT TILL THE RAIN STOPPED BUT HAD EITHER ONE OF US BEEN DRIVING ON THE HIGHWAY AT 70MPH THIS COULD HAVE ENDED DIFFERENTLY. THIS IS VERY DANGEROUS AND NEEDS TO BE ADDRESSED.
ODI #11388419VISIBILITY/WIPER
UPDATE: PLASTIC WIPER JOINTS REPLACED 3 TIMES, QUIT AFTER 3 DAYS. COMPLETE WIPER ASSEMBLY REPLACED, QUIT AGAIN. THE ASSEMBLY WAS THE "NEW" VERSION, COMPLETELY DIFFERENT THAN ORIGINAL, STILL STOPPED MID USE. GMC NEEDS TO RECALL THIS PART IMMEDIATELY.
ODI #11384238VISIBILITY/WIPER
WINDSHIELD WIPERS STOPPED WORKING. I CAN HEAR THE MOTOR WORKING BUT THE ARMS DOD NOT MOVE.
ODI #11365208POWER TRAIN,ENGINE
LESS THAN 62,000 MILES AND THE TRANSMISSION HAS GONE OUT. AFTER SEARCHING TO ORDER THE PARTS, I NOTICED SEVERAL COMPLAINTS COME UP ACROSS NUMEROUS WEBSITES WHERE OWNERS STATE THAT THEIR VEHICLES TRANSMISSION HAS DIED AROUND 60,000 MILES. THIS TELLS ME GMC IS AT LEAST AWARE OF THIS ISSUE AND SHOULD ENACT A RECALL FOR THIS PROBLEM. THE PARTS SHOULD BE COVERED BY GMC.
ODI #11354920UNKNOWN OR OTHER
TRANSMISSION FIRST TO SECOND HAS A HARD SHIFT, THIS HAPPENS A LOT WITH THE SUV HAVING 33,106 MILES
ODI #11331552VISIBILITY/WIPER
WHILE TRAVELING HOME FROM OUT OF TOWN DURING A DOWNPOUR, THE WIPERS JUST STOPPED. AFTER WAITING OUT THE STORM, MY HUSBAND WAS ABLE TO LOCATE THE WIPER ASSEMBLY AND FOUND THAT THE ARM(HELD ON BY A SMALL, PLASTIC PIECE) HAD POPPED OFF ON ONE SIDE. HE WAS ABLE TO REATTACH IT, AND IT WAS FINE FOR A FEW DAYS UNTIL AGAIN, WHILE TRAVELING DURING A RAINSTORM, THEY STOPPED AGAIN. I WAS DRIVING BOTH TIMES AND AT A HIGH RATE OF SPEED. I WAS UNABLE TO SEE ANYTHING IN FRONT OF ME AND HAD TO STOP IN TRAFFIC(WE WERE ON A COUNTRY ROAD WITH NO SHOULDER). WE WERE TOLD BY A LOCAL DEALER THAT THE PARTS SHOULD BE REPLACED, BUT THAT THE ASSEMBLY HADN'T CHANGED AND IT WOULD KEEP HAPPENING. WE ALSO FOUND NUMEROUS COMPLAINTS ONLINE.
ODI #11328327STEERING
MY STEERING WHEEL STARTED TO CHECK AND FORA OUR 6 MONTHS BEFORE THAT THE TIRES ALWAYS NEEDED AIR. I TOOK THE CAR TO BE EXAMINE AND THEY SAID IT WAS MY TIRES, CHANGED THEM AND THE WHEEL WAS SEMI BETTER, HAD A FULL EXAMINATION DONE , ALIGNMENT , ROTATION AND BRAND NEW TIRES. PROBLEM WITH THE STEERING WHEEL STILL REMAIN AND I AM WORRY FOR MY SAFETY AND THE PEOPLE IN THE CAR WITH ME. I DRIVE A LOT ON HIGHWAYS FOR WORK. *TR
ODI #11323342VISIBILITY/WIPER
I WAS DRIVING DOWN THE HIGHWAY (WITH MY CHILDREN) DURING A TORRENTIAL DOWNPOUR, WHEN MY WIPERS SUDDENLY STOPPED WORKING. I HAD EXTREME DIFFICULTY SEEING TO BE ABLE TO MANEUVER MY CAR TO A SAFE PLACE WITHOUT WRECKING. IT WAS VERY SCARY FOR ALL OF US.(NOT TO MENTION TORNADO SIRENS GOING OFF AT THIS TIME.) SINCE THEN I HAVE REPLACED THE FUSE AND THE RELAY AND THEY STILL DO NOT WORK, SO I THINK IT MAY BE THE MOTOR. THIS CAR ISN'T OLD ENOUGH TO HAVE PROBLEMS LIKE THIS. THIS WITH THE OTHER PROBLEMS I HAVE HAD SINCE PURCHASING THE TERRAIN MAKE ME WISH I WOULD NOT HAVE BOUGHT IT. NOW WE ARE STUCK NOT BEING ABLE TO DRIVE IT WHEN IT RAINS UNTIL I CAN SAVE UP THE MONEY TO FIX IT. THANKS A LOT GM. *TR
ODI #11319951VEHICLE SPEED CONTROL
I HAVE HAD A RECURRING ISSUE WITH MY ACCELERATOR ASSEMBLY ON MY 2016 GMC TERRAIN DENALI. THE GM PART NUMBER IS 84022579. THE INITIAL PEDAL ASSEMBLY BROKE AT 26,722 MILES, WHEN THE CAR WAS ONLY 18 MONTHS OLD. THE PART WAS REPLACED, UNDER WARRANTY, AT A CERTIFIED GM DEALER. THE ISSUE HAPPENED AGAIN ANOTHER 18 MONTHS LATER. UNFORTUNATELY GM ONLY CERTIFIES THE PART FOR 12 MONTHS AND 12,000 MILES, SO I HAD TO PAY FOR THE SECOND PEDAL ASSEMBLY OUT OF POCKET. THE SECOND REPAIR WAS ALSO DONE AT A CERTIFIED GMC DEALERSHIP. THIS RECURRING HISTORY OF ISSUES IS A CLEAR INDICATION THAT GM IS USING A FAULTY PART IN THIS VEHICLE,WHICH CREATES A SIGNIFICANT SAFETY ISSUE FOR DRIVERS. WHEN THE PEDAL ASSEMBLY BREAKS DOWN, IT AUTOMATICALLY PUTS THE CAR INTO LOW ENGINE POWER MODE. IF YOU ARE DRIVING ON A FREEWAY, YOUR SPEED WILL SUDDENLY DROP FROM 70 MPH TO 25 MPH IN A MATTER OF SECONDS. FURTHER, THERE IS ESSENTIALLY NO ABILITY TO ACCELERATE WHEN THE CAR IS IN LOW POWER MODE. THE OTHER SIGNIFICANT SAFETY ISSUE IS THAT EVENTUALLY THE CAR WILL GO BACK TO NORMAL AFTER A FEW MORE DAYS/USES. THE ENGINE LIGHT WILL GO OFF AND GIVE YOU THE IMPRESSION THAT THE ISSUE NO LONGER EXISTS, OR WAS A FALSE ALARM. THEN IT WILL HAPPEN AGAIN WITHOUT WARNING. I HAVE HAD THIS ISSUE HAPPEN TO ME ON 7 DIFFERENT OCCASSIONS, IN A VARIETY OF DRIVING CONDITIONS (HIGHWAY, CITY, FREEWAY, ETC). I'VE SPENT THE PAST 5 WEEKS WORKING WITH GMC CUSTOMER SERVICE TRYING TO GET A RESOLUTION. THEY HAVE INDICATED THAT THEY DO NOT THINK THIS IS A FAULTY PART, AND HAVE NOT PROVIDED ANY ASSISTANCE. THEY ARE IGNORING THE FACTS AND HISTORY OF MY CASES, INCLUDING MULTIPLE GMC CERTIFIED DIAGNOSES CONFIRMING THAT THE SAME PART CONTINUES TO BREAK. I WOULD ENCOURAGE NHTSA TO INVESTIGATE THIS MATTER AND HOLD GM ACCOUNTABLE FOR THIS. IT CREATES SIGNIFICANT SAFETY RISKS FOR DRIVERS, AND IMPOSES SIGNIFICANT COSTS ON DRIVERS.
ODI #11319511VISIBILITY/WIPER
2016 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO DEFECTIVE LINK BALL SOCKET IN WIPER TRANSMISSION. *LD THE CONSUMER REQUESTED TO HAVE THE VEHICLE ASSESSED FOR THE KNOWN FAILURE WITHOUT BEING CHARGED A DIAGNOSTIC FEE. *JS
ODI #11308929VISIBILITY/WIPER
WHILE DRIVING IN A HEAVY SNOW STORM THE WIPER BLADES STOPPED WORKING AFTER ABOUT AN HOUR OF USE. THEY STOPPED ENTIRELY, NO MOVEMENT AT ALL.
ODI #11307865VISIBILITY/WIPER
THE WIPERS STOPPED WORKING DURING SEVERE INCLEMENT WEATHER; ALMOST CAUSING A WRECK DUE TO THE INABILITY TO SEE THROUGH THE WINDSHIELD. THE VEHICLE WAS IN MOTION ON A HIGHWAY.
ODI #11307637VISIBILITY/WIPER
THE BALL JOINTS IN THE WINDSHIELD WIPER MODULE CORRODED OVER TIME AND FELL OUT OF THE SOCKET. THIS CAUSED BOTH OF THE WIPERS TO STOP OPERATING WHILE USE IN RAIN CONDITIONS. THE WINDSHIELD WIPERS CONTINUE TO BE INOPERABLE.
ODI #11303053ENGINE
I TRIED TO START MY CAR AND IT WOULDN'T START. THIS HAPPENED ON A SUNDAY SO I HAD TO GO TO A PLACE THAT WAS OPEN. I HAD MY CAR TOWED THERE AND COME TO FIND OUT IT WAS THE SOLENOID. I HAD TO GET THAT REPLACED AND ALSO A FUEL PUMP. THIS WAS THE FIRST PROBLEM.
ODI #11303057ENGINE
I WAS ON MY WAY HOME FROM WORK DRIVING ON THE EXPRESSWAY, THEN ALL OF A SUDDEN EVERY LIGHT ON MY DASHBOARD CAME ON...THEN MY VEHICLE SAID REDUCING SPEED. I WAS ABLE TO GET ON THE SHOULDER BEFORE IT TURNED OFF COMPLETELY. I HAD TO WAIT FOR A TOW TRUCK FOR 2 HOURS. IT WAS COLD. I HAD TO TOW IT TO MY HOUSE BECAUSE THE PLACE THAT I PREVIOUSLY WENT TO WAS CLOSED AND I COULDN'T LEAVE THE VEHICLE THERE. SO, IT WAS TOWED TO THE SHOP THE NEXT DAY AND I WAS TOLD THAT I NEEDED A NEW ENGINE. ENGINE FAILURE DUE TO LACK OF OIL FROM BLOWN REAR MAIN SEAL. SEAL BLOWN OUT DUE TO PCV.
ODI #11306149ENGINE
I WAS DRIVING TO WORK THIS DAY THEN ALL OF A SUDDEN I HEARD A NOISE. SOMETHING LIKE A FAN. I THOUGHT IT WAS THE WIND SO I LET THE WINDOW DOWN AND LISTENED BECAUSE THEIR WERE NO LIGHTS ON MY DASHBOARD. THEN ALL OF A SUDDEN EVERY LIGHT CAME ON AND IT SAID REDUCING SPEED. I CONTINUED DOWN THE ROAD...CAME TO A RED LIGHT AND WASN'T ABLE TO MOVE AFTER THAT. I HAD TO GET THE VEHICLE TOWED TO MY HOME. I WAS IN MAYWOOD AND HAD TO GO ALL THE WAY BACK TO LYNWOOD. NOT BEFORE WAITING 87 MINS BEFORE THE TOW TRUCK CAME IN 6 DEGREE WEATHER. I HAD TO GO TO THE POLICE STATION BECAUSE IT WAS TOO COLD FOR ME TO BE IN THE VEHICLE. I THEN GOT IT TOWED TO THE REPAIR SHOP THE FOLLOWING DAY AND WAS TOLD IT WAS MY ENGINE...AGAIN. THE REAR MAIN SEAL HAD BLOWN.
ODI #11302846VISIBILITY/WIPER
VEHICLE WINDSHIELD FLUID PUMP STOPPED WORKING AT ABOUT 49K MILES. THE WIPERS STILL WORKED, BUT WHEN TRIGGERING THE FULLY-FILLED WINDSHIELD FLUID, NOTHING SPRAYED ONTO WINDSHIELD AND COULD NOT HEAR THE MOTOR KICKING ON. THIS WOULD HAPPEN WHEN THE CAR WAS IN BOTH STATIONARY AND IN MOTION. THERE WAS EVIDENCE OF A POSSIBLE LEAK WHERE THE MOTOR IS LOCATED. OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA19005.
ODI #11302936STEERING,UNKNOWN OR OTHER
WHILE I WAS DRIVING THE CAR STEERING WHEEL WOULD LOCK MULTIPLE TIMES. WHEN DRIVING MY CAR STOPPED AT THE MIDDLE OF AN INTERSECTION WHEN DRIVING MY CAR WOULD SWITCH ON AMD OFF THE ECO MODE AND I FELT A JOLT EVERY TIME
ODI #11300021ENGINE
ON JANUARY 17,2020. I WAS DRIVE WITH MY SON GOING ABOUT 35MILES WHEN ALL OF A SUDDEN MY STALLED OUT OR FELT LIKE IT DID BUT CONTINUE TO DRIVE. THE CHECK ENGINE LIGHT TURNED ON AND THE DASHBOARD SCREEN STATED ENGINE POWER WAS REDUCED AND MY STABILITY NEEDED TO BE SERVICED. OR SOMETHING LIKE THAT BECAUSE IT WASN'T ON TO LONG. LUCKILY WASN'T GOING TO FAST AND THERE WERE NO CARS BEHIND ME. I'VE RESEARCHED OTHER COMPLAINTS AND I'M NOT THE ONLY ONE. THIS NEEDS TO BE ADDRESSED BECAUSE IF THAT WOULD TO HAPPEN ON A BUSY HIGHWAY. O.M.G.
ODI #11290250SERVICE BRAKESCRASH
HUSBAND WAS TRAVELING UNDER 25 MPH UP HILL AND TWO VEHICLES AHEAD OF HIM ABRUPTLY STOPPED FOR UNKNOWN REASON WHICH RESULTED IN THE VEHICLE IN FRONT DOING THE SAME CAUSING MY HUSBAND HAVING TO HARD BRAKE. AS HE TRIED TO STOP THE VEHICLE THE BRAKES WOULDN'T RESPOND AND CAR KEPT ROLLING RESULTING IN AN ACCIDENT. THE ABS CONTROLLER FAILED
ODI #11255664SERVICE BRAKES
WHEN BRAKES ARE APPLIED THE VEHICLE TAKES EXTREMELY LONG TIME TO PROPERLY STOP. BRAKES FEEL SOFT AND FADE WHEN APPLIED AND I HAVE NEARLY STRUCK VEHICLES FROM THE REAR SEVERAL TIMES WHEN ATTEMPTING TO STOP. I TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC BUT, NO OBVIOUS DEFECT WERE FOUND BY THE MECHANIC. I FEAR THAT THE BRAKES ARE NOT PROPERLY FUNCTIONING IN THIS VEHICLE AND IT IS A FACTORY DEFECT.
ODI #11254044VISIBILITY/WIPER
WHILE DRIVING WINDSHIELD SUDDENLY FOGS UP WITH OR WITHOUT DEFROST/DEFOG ON. WHEN IT'S DARK OUT ITS VERY DANGEROUS! TRIED EVERY COMBINATION TO RESOLVE ISSUE WITH NO LUCK. SEEMS THE AIR CONDITIONER IS BLOWING COLD AIR ON THE WINDSHIELD EVEN WITH THE TEMPERATURE TURNED UP. TWICE RAN OFF ROAD ONTO SHOULDER BECAUSE OF THIS ISSUE! LUCKILY DIDN'T HIT ANYTHING OR ANYONE! ... IT HAPPENS EVERY MORNING ON MY WAY TO WORK. IT'S BEEN HAPPENING SINCE I BOUGHT THE VEHICLE.
ODI #11242350ENGINE
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 12 MPH, THE CONTACT HEARD AN EXPLOSION FROM THE FRONT OF THE VEHICLE. THE CONTACT QUICKLY EXITED THE VEHICLE AND SMOKE BEGAN TO EMIT FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TO CIRCLE CHEVROLET (4134, 641 SHREWSBURY AVE, SHREWSBURY, NJ 07702, (732) 741-3130). THE DEALER DIAGNOSED THAT THE ENGINE BLOCK WAS DAMAGED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 18,491.
ODI #11240612VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 30 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. SERRA BUICK GMC CADILLAC (LOCATED AT 12300 30 MILE RD, WASHINGTON, MI 48095, (586) 331-2540) AND THE MANUFACTURER WERE CONTACTED VIA PHONE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
ODI #11233223VISIBILITY/WIPER
ON THURSDAY, 18 JULY 2019, I WAS DRIVING MY 2016 GMC TERRAIN ALONG PENNSYLVANIA STATE ROUTE 420 IN SPRINGFIELD TOWNSHIP, DELAWARE COUNTY. ROAD SURFACE CONDITIONS WERE VERY WET WITH POOLING OF WATER. IT WAS RAINING HEAVILY AND FORWARD VISIBILITY WAS DOWN TO ABOUT 75 FEET. ONE SECOND THE FRONT WINDSHIELD WIPERS WERE WORKING AND THE NEXT SECOND, BOTH CEASED TO FUNCTION IN MID-WIPE POSITION AT FULL SPEED. I WAS ABLE TO GET THE VEHICLE OFF THE ROADWAY AND INTO A BANK PARKING LOT. I DID NOTICE THAT, EVEN THOUGH THE WIPERS WERE NOT WORKING, IT SOUNDED AS IF THE WIPER MOTOR WAS STILL RUNNING. THAT NOISE STOPPED AS WELL AFTER ABOUT A MINUTE. I CHECKED THE FUSE AND IT APPEARED TO BE OK BUT I DID REPLACE IT YET THE WIPERS STILL WOULD NOT ACTIVATE.
ODI #11220589VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING 55 MPH IN THE RAIN, THE FRONT WIPER BLADES FAILED TO STAY ON THE WINDSHIELD. THE CONTACT WAS ABLE TO STOP SAFELY TO THE SIDE OF THE ROAD AND REPLACE THE WIPER BLADES. THE CONTACT SALSO STATED THAT SHE HEARD AN ABNORMAL NOISE AND THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE CONTACT WAITED UNTIL THE RAIN SETTLED TO SAFELY DRIVE HOME. THE CONTACT CALLED ROSS DOWNING BUICK GMC (LOCATED AT 1301 S MORRISON BLVD, HAMMOND, LA 70403, (985) 269-0701) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS INVALID.
ODI #11219936VISIBILITY/WIPER
WHEN DRIVING 65MPH IN AN INTENSE RAINSTORM, WINDSHIELD WIPERS SUDDENLY STOPPED IN THE UP POSITION, ALMOST CAUSING AN ACCIDENT. I HAD TO QUICKLY TURN ON MY 4 WAYS AND TRY TO FIND THE SIDE OF THE ROAD TO PULL OVER (WITHOUT BEING ABLE TO SEE OUT OF MY WINDSHIELD) ON A VERY BUSY ROADWAY. THIS IS WHILE 7 MONTHS PREGNANT WITH ANOTHER BABY IN THE CAR. THE MOTOR RUNS BUT THE WIPERS ARE COMPLETELY DEAD SO I KNOW IT ISN'T A FUSE. THIS COULD HAVE BEEN VERY SERIOUS!
ODI #11216919VISIBILITY/WIPER
FRIDAY, MAY 10, 2019 THE VEHICLE WAS IN MOTION ON A HIGHWAY, TRAVELING THROUGH A MAJOR THUNDERSTORM WHEN THE WINDSHIELD WIPERS STOPPED WORKING. THE VEHICLE NEEDED TO BE TOWED AND THE WINDSHIELD WIPER MOTOR HAD TO BE REPLACED. THE COST RELATED TO THIS DEFECTIVE PART WAS $1156.98. I UNDERSTAND THIS PART IS CURRENTLY UNDER INVESTIGATION BY THE NHTSA AND THAT THERE IS A RECALL FOR THIS PROBLEM IN THIS YEAR AND MODEL VEHICLE IN CANADA. I'M CONTACTING THE NHTSA SO THAT MY VEHICLE MAY BE ADDED TO YOUR DATA CONCERNING THE 2016 TERRAIN AND THE WIPER MOTOR AND HOPE THAT THERE WILL BE A RECALL HERE IN THE UNITED STATES. *BF
ODI #11209123ELECTRONIC STABILITY CONTROL (ESC),ENGINE
I HAVE BEEN DRIVING MY VEHICLE WHEN ON THREE SEPERATE OCCASIONS THE SERVICE STABILITRAK MESSAGE FLASHED ON THE DIC AND I LOST ENGINE POWER. ONE OF THE TIMES THIS HAPPENED I WAS ON A ROAD WHERE THE SPEED LIMIT WAS 55 AND THE ISSUE ALMOST CAUSED A VEHICLE TO CRASH INTO ME. THE MESSAGE GOES AWAY AFTER ABOUT 5 MINUTES. I TRIED TAKING IT TO THE DEALERSHIP TWICE AND WAS TOLD THEY CANT REPLICATE THE PROBLEM SO NOW I DONT EVEN BOTHER TRYING TO HAVE THEM FIX IT. HOW CAN A MAJOR SAFETY ISSUE LIKE THIS NOT BE FIXED BY GM!!
ODI #11205267AIR BAGS
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR BEGAN FLASHING. WEBSMART AUTO CREDIT (1225 W RIDGE RD, ROCHESTER, NY 14615, 585-349-3713) INDICATED THAT THE FRONT PASSENGER SIDE AIR BAG MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
ODI #11196198SERVICE BRAKES
I HAD A TEMPORARY BRAKE FAILURE AT 25MPH WITH A HARD BRAKE. I HAD A CAR PULL OUT IN FRONT OF ME AND I HAD TO HARD BRAKE. THE BRAKE PEDAL WAS SOFT AND WENT ALL THE WAY TO THE FLOOR WITH NO BRAKING UNTIL IT WAS ALL THE WAY TO THE FLOOR AND IT FINALLY WORKED WITH A SUDDEN STOP/JOLT. WHEN THIS HAPPENED IT MADE A LOW SORT OF ALMOST VIBRATION SOUND. I DID NOT FEEL A VIBRATION IN THE BRAKE PEDAL THOUGH. THE BRAKES WORKED WELL BEFORE THAT AND AFTER THAT. IF THE BRAKE WOULD HAVE NOT SUDDENLY GRABBED WHEN THE PEDAL WAS TO THE FLOOR I WOULD HAVE HIT THE CAR. I WAS GOING ABOUT 25MPH. I KNOW WHAT IT SOUNDS AND FEELS LIKE TO HAVE WORN BRAKES AND ROTORS. THIS WAS NOT IT. AGAIN IT WAS A TEMPORARY FAILURE AND AFTER THAT THE BRAKES ARE THEIR NORMAL FIRMNESS AND RESPONSIVENESS. THIS IS DEFINITELY A SAFETY HAZARD AS IT VERY UNPREDICTABLE.
ODI #11190164WHEELS
I'VE BEEN NOTICING THAT DRIVING IN THE SNOW THE THE WHEELS LOCK UP UP ESPECIALLY WHEN I AN TAKING A TURN. I BROUGHT THIS BACK TO CARMAX WHERE I PURCHASED THE VEHIC AND THEY STATED THAT THIS IS NORMAL AND THERE IS NOTHING WRONG WITH MY ANTILOCK BRAKES.
ODI #11172413UNKNOWN OR OTHER
THE INFOTAINMENT SYSTEM SCREEN HAS WENT BLACK AND SAYS REBOOTING AS I WAS DRIVING. THEN ONE DAY AS I WAS BACKING OUT OF MY GARAGE AND PUT IT IN DRIVE TO GO, THE SCREEN WENT BLACK AND STAYED BLACK ALL THE WHILE I WAS DRIVING. WHEN I PUT IT IN PARK, SHUT IT OFF AND RESTART IT GOES BACK TO NORMAL. I HAVE HAD ISSUES USING THE USB PORT INSIDE THE ARMREST AS WELL. IF I PLUG IN MY MP3 PLAYER AND THE CORD GETS BUMPED IT SHUTS OFF AND SOMETIMES I CANNOT GET IT TO COME BACK ON.
ODI #11166403STRUCTURE
RANDOM AND UNPREDICTABLE FROZEN PASSENGER DOOR. WILL NOT OPEN MANUALLY OR ELECTRICALLY. CAN NOT OPEN !!!!!. AFTER SEVERAL MINUTES OF CONSTANT LOCKING AND UN-LOCKING DOOR HAS RELEASED. HAS HAPPEN FOUR TIMES SINCE PURCHASE IN 2016
ODI #11165550ELECTRICAL SYSTEM
I TOOK MY VEHICLE TO ED RINKE CHEVROLET BUICK GMC ON 12/27/18, BECAUSE MY DRIVER SIDE WINDOW SOMETIMES HESITATES WHEN I TRY TO ROLL IT UP AND DOWN OR JUST GETS STUCK AND DOES NOT MOVE AT ALL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR PARKED. I WAS TOLD THAT THIS ISSUE WAS NO LONGER COVERED UNDER WARRANTY EVEN THOUGH MY VEHICLE ONLY HAS 47,455 MILES ON IT AND IT WOULD BE $99 FOR THEM TO CHECK IT OUT. I PREVIOUSLY PURCHASED A 2006 GMC ENVOY WHICH I STILL OWN AND THE DRIVER SIDE WINDOW WAS DOING THE SAME THING PRETTY EARLY AFTER I PURCHASED IT. I ENDED UP HAVING TO PAY OVER $400 TO GET IT FIXED AND LATER ON FOUND OUT THERE WAS A RECALL ON THAT ISSUE (DRIVER'S DOOR CONTROL PANEL.) I BELIEVE THIS IS A MANUFACTURERS DEFECT IN THE TERRAIN AND L THINK IT SHOULD BE REPAIRED WITH NO COST TO ME. PLEASE CHECK AND SEE IF OTHER VEHICLE OWNERS ARE EXPERIENCING THIS PROBLEM AS WELL. I AM HOPING THIS ISSUE CAN BE REPAIRED AND I AM ABLE TO PROPERLY ROLL MY WINDOW UP AND DOWN IN THE COLD WEATHER WE ARE EXPERIENCING NOW......THAN YOU
ODI #11162993UNKNOWN OR OTHER
CONSTANTLY DIES. TOOK IT TO A SHOP TO SEE WHAT OR WHY. ITS THE INTAKE VALVE TIMING SOLENOID. WAS TOLD COULD REPLACE THE PART BUT IT NEVER REALLY FIXES THE PROBLEM HAVE TO TAKE ALL THE HEADS OFF AND CLEAN THE GUMMED UP OIL. I HAVE REGULAR OIL CHANGES. I EVEN GET IT TAKEN IN FOR AN OIL CHANGE BEFORE MY CAR TELLS ME I NEED TOO.
ODI #11149800VISIBILITY/WIPER
WHILE DRIVING ON A ILLINOIS INTERSTATE HIGHWAY DURING HEAVY RAIN THE WIPERS SUDDENLY STOPPED IN THE EXTENDED POSITIION PARTICALLY BLOCKING MY VIEW OF THE HIGHWAY. I PULLED OVER AND COULD ONLY RETURN THE WIPER BLADES TO THE HOME POSITION AND THEY WOULD NOT WORK AT THIS POINT. TOOK TO MY DEALER AND IT WAS FOUND THAT THE WIPER TRANSMISSION HAD FAILED. GMC HAS ISSUED A RECALL ON EARLIER MODEL YEARS OF THE SAME MAKE AND MODEL VEHICLE. DEALER CONFIRMED THAT THE FAILURE WAS SAME AS BEING REPORTED ON RECALLED VEHICLES. HOWEVER, THE 2016 MODEL YEAR OF THE GMC TERRAIN IS NOT PART OF THE RECALL AT THIS TIME. FROM RESEARCH I HAVE DONE, THE WIPER TRANSMISSION ON MY VEHICLE IS THE SAME DESIGN AS THE VEHICLES INVOLVED IN THE RECALL. ALTHOUGH AN ACCIDENT WAS NOT A PART OF THIS FAILURE, IT COULD HAVE BEEN AS I WAS DRIVING ON A BUSY INTERSTATE HIGHWAY AT THE TIME AND IT WAS RAINING HARD. COPY OF DEALER INVOICE FOR WORK PERFORMED IS ATTACHED WHICH SHOWS THAT THIS WAS A WIPER TRANSMISSION FAILURE. I UNDERSTAND THAT THEIR HAVE BEEN COMPLAINTS OF OTHER FAILURES FOR THE 2016 MODELS AND WANTED TO ADD MY FAILURE TO THE LIST.
ODI #11145183UNKNOWN OR OTHER
THE WHOLE INFOTAINMENT SYSTEM, INCLUDING BACKUP CAMERA AND NAVIGATION, IS NOT FUNCTIONING CORRECTLY. ACCORDING TO REPORTS FROM THE GMC DEALERSHIP AND FROM ONLINE BLOGS, THIS IS A WELL KNOWN SYSTEMIC PROBLEM THAT GM IS NOT ADDRESSING. SAFETY ISSUES: 1. THE BACKUP CAMERA DOES NOT WORK CORRECTLY. WHEN I PUT CAR IN REVERSE THE SCREEN STAYS BLACK WITHOUT ANY VIEW OF THE AREA BEHIND THE VEHICLE.. THIS IS DANGEROUS IN ANY VEHICLE, BUT ESPECIALLY IN THE GMC TERRAIN THAT IS FULL OF BLIND SPOTS. 2. THE RADIO COMES ON SPONTANEOUSLY DESPITE BEING TURNED 'OFF'. THE VOLUME DOES NOT RESPOND TO THE VOLUME CONTROL KNOB. THE RADIO DOES NOT TURN OFF AFTER PRESSING THE ON/OFF CONTROL. TRYING TO DEAL WITH THIS RADIO WHILE DRIVING IS EXTREMELY DISTRACTING AND DANGEROUS. THE PROBLEM STARTED ON 10/01/18 AND HAS NOT RESOLVED ON ITS OWN. MY GMC DEALER HAS SEEN A LOT OF SIMILAR PROBLEMS IN THIS VEHICLE MODEL.
ODI #11132844ENGINE
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE KEY WAS REMOVED FROM THE IGNITION SWITCH, THE ENGINE DID NOT SHUT DOWN. THE CONTACT HAD TO INSERT THE KEY INTO THE IGNITION SWITCH SEVERAL TIMES TO SHUT OFF THE ENGINE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
ODI #11121628POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
ODI #11120447SUSPENSION,WHEELS
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE THE DRIVER WAS AT A STOP SIGN AND MAKING A RIGHT TURN, THE FRONT AND REAR PASSENGER SIDE TIRES EXPLODED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS REPAIRED BY THE CONTACT WHO REPLACED THE TIRES. THE VEHICLE WAS TAKEN TO ED MORSE MAZDA GMC BUICK OF PORT RICHEY (10237 US-19, PORT RICHEY, FL 34668, (888) 852-6523) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED AND THE REAR SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
ODI #11114233WHEELS
THE TIRES ON THE CAR LOSE AIR PRESSURE VERY QUICKLY, EVEN WHEN THE CORRECT AMOUNT OF AIR PRESSURE IS ADDED. THE CAR CAN SET IN THE GARAGE FOR A FEW DAYS AND ONE TIRE MAY HAVE LOW AIR PRESSURE AND I FILL IT UP TO 32 PSI. A WEEK OR LESS LATER, ANOTHER TIRE WILL HAVE LOW AIR PRESSURE AND SO ON. THIS IS HAS NEVER HAPPENED BEFORE WITH OTHER GM SUV'S I'VE OWNED.
ODI #11100255POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
ODI #11083133STEERING
STEERING WILL NOT RETURN TO CENTER UNDER HARD ACCELERATION. TESTED CHEVEY EQUINOX WITH V-6 AND HYDRAULIC STEERING SYSTEM PRODUCED THE SAME RESULTS. THIS IS A SEVERE SAFETY PROBLEM WHEN INEXPERIENCED DRIVER OPERATES VEHICLE AS THE VEHICLE CONTINUES IN THE DIRECTION OF THE TURN. THESE VEHICLES ARE VERY QUICK ADD CAN CAUSE SEVERE DAMAGE TO VEHICLES/PEDESTRIANS IF NOT AWARE OF THIS PROBLEM. AT PRESENT DEALER HAS NOT REPAIRED/SOLVED PROBLEM AND STATED IT IS NOT THAT SEVERE.OF A PROBLEM
ODI #11015898STRUCTURE1 INJURY
NOTICED BLACK FLUID ON LIFTGATE FRAME. SEVERAL DAYS LATER I HAD GREAT DIFFICULTY RAISING THE HATCH. WHEN I RELEASED IT THE GATE FELL VIOLENTELY INJURING MY HAND. IT APPEARS BOTH PISTONS FAILED. MY CONCERN IS THAT HAD THE GATE BEEN IN THE RAISED POSITION AND IT FELL, MYSELF OR A FAMILY MEMBER WOULD HAVE BEEN SERIOUSLY HURT. THIS IS VERY DANGEROUS. THE GATE IS EXTREMELY HEAVY. MY DEALER DID NOT RECOGNIZE THE URGENCY OF THIS PROBLEM NOW MAKING ME WAIT NEARLY A WEEK FOR REPAIR. VEHICLE WAS PARKED IN MY DRIVE AT THE TIME.
ODI #11012860ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE ATTEMPTING TO START THE ENGINE, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER (SULLER GMC LOCATED IN FARMINGTON HILLS, MICHIGAN) WHERE IT WAS DIAGNOSED THAT RODENTS HAD EATEN THE ELECTRICAL WIRES. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS PRODUCED USING SOY BASED MATERIALS, WHICH ATTRACTED RODENTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 11,000. UPDATED 09/06/17*LJ *JS
ODI #11001596ENGINE
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO SELLER GMC DEALER LOCATED AT 3800 GRAND RIVER AVENUE FARMINGTON HILL, MI 48335, PHONE NUMBER: 248-478-8000. THE DEALER PERFORMED A DIAGNOSTIC WHICH INDICATED THAT RODENTS WERE ATTRACTED TO THE WIRING COLORS AND WAS ABLE ACCESS AND DESTROYED ALL THE WIRES UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
ODI #10916114AIR BAGS,SEAT BELTSCRASH
WE OWN A 2016 GMC TERRAIN. MY WIFE REAR ENDED A FORD EXPEDITIONS. THIS LOW SPEED IMPACT CAUSED ALMOST 17000 DOLLARS OF DAMAGE AND THE SEAT BELT OR AIR BAGS NEVER WENT OFF. I WOULD LIKE TO KNOW IF THIS IS NORMAL OR IS GM COVERING UP FAULTY SAFETY EQUIPMENT.
ODI #10915108ELECTRICAL SYSTEM
THE DIGITAL CLOCK DOES NOT KEEP ACCURATE TIME, EVEN WHEN IT IS RESET. EVERY TIME THE VEHICLE IS STARTED THE CLOCK IS SEVERAL HOURS OFF. THE DEALER THAT SOLD US THE VEHICLE CLAIMS THIS IS DUE TO THE FACT WE DO NOT HAVE AN ONSTAR SUBSCRIPTION. I CONTACTED BOTH GM AND ONSTAR, AND BOTH STATED THE CLOCK ISSUE IS NOT RELATED IN ANY WAY TO ONSTAR
ODI #10876065POWER TRAIN
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL INDEPENDENTLY AND FAILED TO CHANGE GEARS. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT ACCELERATE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50. UPDATED 08/17/16*LJ THE CONSUMER STATED THE VEHICLE WENT INTO NEUTRAL AND SHE HAD TO COAST TO THE SIDE OF THE ROAD. WHEN THE CONSUMER PARKED THE VEHICLE, IT WOULD NOT SHIFT INTO GEAR. UPDATED 10/26/16.*JB