1V2SR2CA1PC5413232023 VOLKSWAGEN Atlas4Motion SEL R-Line Black

Backup camera screen and all related screen safety features unexpectedly stopped working. Safety features including backup / rear facing camera, parking assist, and blind spot warnings no longer function and put people and property at risk while maneuvering the vehicle. There was/is no warning that the systems do not work. Additionally, the health of children in the backseat is at risk as there is no way to control heating and cooling for backseat passengers. The failure to use safety equipment was confirmed by Ken Ganley North Olmstead VW dealership service department. Service department staff acknowledged other VW Atlas customers with similar problems. Service stated they could not provide a timely resolution or accurate estimate for when replacement parts would be available. Service department staff could not provide loaner vehicle. VW Corporate Customer Care center acknowledged the issue and denied ability to help fix the problem or expedite a solution.

A manufacturer-pushed OTA software update failed, completely bricking the 5F Infotainment Module. This has caused a total loss of the rearview backup camera, parking sensors, and safety alerts, creating an immediate, severe blind-spot safety hazard.

I own a 2023 Volkswagen Atlas, purchased new in March 2023. The vehicle has experienced two incidents of sudden loss of propulsion. The first incident occurred around June 2026 while stopped near a roundabout entrance. The vehicle became inoperable and required multiple restart attempts over approximately 4–5 minutes before normal operation resumed. I do not recall whether any unusual noise occurred during this first incident. The second incident occurred on [XXX], at approximately [XXX], while driving at approximately 20–35 mph and entering an intersection in Madison, Alabama. The vehicle suddenly lost propulsion, and pressing the accelerator produced no response. The vehicle continued coasting forward due to momentum. The dashboard remained illuminated, and the transmission remained in Drive (D). When I attempted to restart the vehicle, the system instructed me to shift into Park (P). During the restart attempt, I heard an abnormal grinding or ratcheting noise. After following the restart instructions, the vehicle restarted and resumed normal operation. The unexpected loss of propulsion while entering an intersection created a serious risk of collision with surrounding traffic. Fortunately, no collision or injuries occurred. The vehicle was brought to Hiley Volkswagen of Huntsville on [XXX]. The dealership reported finding no fault codes and has not identified the cause of the problem. No repairs have been performed to my knowledge. The vehicle remains at the dealership, and the dealer has indicated that it is working to open a technical assistance case with Volkswagen. The failed component is UNKNOWN. The incidents occurred approximately four months apart, making the problem difficult to reproduce during short test drives. I am concerned that this sudden loss of propulsion could happen again while driving and potentially cause a serious collision. I am requesting that this safety concern be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Volkswagen Atlas. The contact stated that while driving at low speeds, the center entertainment panel blacked out, and the rearview camera display remained active while shifted into drive. The check engine, caution, and SOS warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with an engine misfire, and ignition coils were replaced. The battery was tested, and no failure was found. The contact stated that the failure progressed; the vehicle lost motive power, the power window rolled up when the down button was pressed, and roadside assistance provided a battery jump-start. The vehicle was taken to an AutoZone store where the battery was replaced; however, the check engine, caution, and SOS warning lights remained illuminated. The failure mileage was approximately 48,157.

I am submitting a safety complaint regarding my 2023 Volkswagen Atlas due to the complete failure of the infotainment/electronic display system, including loss of the rearview backup camera. The system initially malfunctioned intermittently over several months before failing completely. The screen is now entirely black and nonfunctional. Most concerning, the rearview camera no longer displays an image when the vehicle is placed in reverse. This creates a significant safety concern, particularly when backing up near children, pedestrians, or other vehicles. The loss of the camera is not simply an inconvenience; it is the failure of an important safety feature. My vehicle has slightly over 70,000 miles and was evaluated by an authorized Volkswagen dealership. I was advised that the repair would cost approximately $3,300. After goodwill assistance, my responsibility was reduced to $1,481. The dealership initially advised that the replacement part was backordered with no estimated arrival date. The part has now arrived, and I remain in a rental vehicle while the repair is pending completion. I am aware that Volkswagen issued NHTSA Safety Recall 24V-480 / VW Recall 91US for certain 2024 Atlas vehicles due to infotainment issues that could delay or prevent the rearview camera image from displaying. My 2023 Atlas is experiencing a similar safety-related symptom, although I understand the underlying defect may differ. I respectfully request that NHTSA review whether 2023 Atlas vehicles may also be affected by a related defect, whether similar complaints exist, and whether further investigation or recall action is warranted.

No warning lights or under car oil leakage noted (due to "belly pan" under engine/oil pan). NY inspection [XXX] with private mechanic oil noted on belly pan ("diaper"); referred to dealer for oil change and inspection of seals leaking front crankcase. [XXX] dealer changed oil and initially stated no seal replacement needed in spite of "seepage" until informed of private mechanic's concern then dealer recommended warranty replacement (parts ordered) of front crankcase seal; work completed April 10 2024@5400 miles. Oil change [XXX] mechanic again noted oil about crankcase seal; taken to dealer where I was told front crankcase seal "leaking oil badly, damaged serpentine belt will need to be replaced" and needed to be replaced again (warranty). If I had had oil change done at first in 2024 at dealership I would not have been informed of warranty work indicated for crankcase seal; this is a recurring problem as also noted chat rooms on line and may warrant recall for reworking of parts/extended warranty consideration before engine failure/costly repairs in the future (twice in 3 years already). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 8/7/26 after idling while waiting in line for a car wash, while in Drive I pressed the accelerator, the vehicle does not move forward as expected, then the vehicle prompts me to restart the engine while roll backwards at the same time. The exact cause of the malfunction has not been confirmed to me. The vehicle is currently in the dealership's possession and should be available for inspection through the dealership. The malfunction creates a safety risk because the vehicle can become unable to move when I am attempting to drive forward or reverse. If this occurs while entering traffic, crossing an intersection, or backing out of a parking space, I could be left in a dangerous position and unable to move the vehicle out of harm's way. The unexpected loss of normal vehicle operation creates a risk to me and other motorists. The vehicle has been at the dealership for an extended period for inspection and service. On October 9, 2026, I received a video inspection and a multipoint inspection. The video referenced the issue I reported but showed only a general vehicle inspection and did not demonstrate the malfunction occurring. I have not been provided with confirmation that the specific malfunction has been reproduced or a definitive diagnosis of its cause. The vehicle has been in the dealership's possession for inspection and service. The dealership previously indicated that it was awaiting Volkswagen's approval. On October 9, 2026, I received a video inspection and a multipoint inspection. The video referenced my reported concern but did not show the actual malfunction. The vehicle displays a message prompting me to restart the engine while it is in Drive or Reverse. When this occurs, pressing the accelerator does not result in the expected movement of the vehicle. The issue first occurred shortly after I purchased the vehicle on August 2, 2026. The problem has required dealership service and has left me without my vehicle for an extended period.

2023 VW Atlas Cross Sport SEL AWD, about 57,500 miles. Available for inspection. Oct 3, 2026: infotainment screen would not turn on. A soft reboot, a multi-hour shutdown with the car locked did not fix it. The unit is stuck in a reboot loop ("Starting navigation" then fails, repeating). By about the third restart, the blower fan stopped completely: no heat, no AC, no windshield defrost or defog, no ventilation. Rearview camera, radio, and navigation are inoperative. Cruise control, adaptive cruise control, and lane keeping assistance do not work. Warning lamps came on when the climate system failed (photographed Oct 5): electronic stability control, power steering, Front Assist (forward collision warning/emergency braking), Lane Assist, other driver assistance faults, and tire pressure. Safety risk: with no defrost or defog, the windshield can fog or ice with no way to clear it, a serious visibility hazard in Chicago-area weather. No rearview camera when backing near pedestrians and children. Collision warning and lane keeping are offline. VW Customer Care (case 07775134) told me this is a known issue caused by a VW software update pushed to the vehicle and that a service bulletin exists. I did not request or consent to this update and was unaware of it. VW declined to cover the repair as out of warranty, offering only possible coverage of the diagnostic fee if a dealer confirms the software cause. Not yet inspected by a dealer, independent shop, police, or insurer. The failures appear to violate FMVSS 103 (defrosting/defogging) and FMVSS 111 (rear visibility). Other manufacturers have recalled vehicles with free software fixes for this same failure type. I ask NHTSA to investigate and determine whether a recall is warranted.

The DRL light are go out prematurely

I noticed today that my daytime running light strip is out on my driver side headlight I notice it’s a common issue on this year model Atlas. I know the daytime running lot helps people see you when your going down the road.

While performing a routine battery replacement on my 2023 Volkswagen Atlas, a wrench/socket contacted the vehicle's Engine Control Unit (ECU), which is mounted directly adjacent to the battery in the engine bay with no protective cover or shield separating the two components. Contact between the tool and the exposed ECU caused an electrical short that destroyed the module, disabling the vehicle. This is a known design issue — the ECU's unprotected proximity to the battery terminals creates a foreseeable risk of accidental short-circuit damage during normal, routine maintenance (battery replacement) that any owner or technician could reasonably be expected to perform. The vehicle was rendered inoperable as a result and required ECU replacement/repair. This appears to be a widespread pattern reported by other Atlas owners in online forums and by independent ECU repair shops specializing in this exact failure mode on 2.0L and 3.6L Atlas engines, suggesting a design defect rather than an isolated incident.

Auto has stalled 3 or more times without warning lights since purchasing 2 months ago Very unsafe for me and others stalling in traffic

I am submitting a complaint regarding a serious electronic/infotainment failure in my 2023 VW Atlas that occurred following VW’s software update. Prior to the software update, the infotainment system & related functions were operating normally. Following the update, the infotainment/navigation system failed. The center display is completely black. The loss of the backup camera is a particular safety concern because it removes an important driver-assistance feature used to detect people, animals, etc. behind the vehicle. The vehicle displays warnings that the Navigation System & Dynamic Road Sign Display are unavailable. As a result of this electronic failure, I have lost connectivity to my cell phone. I cannot use the vehicle’s hands-free phone function which affects vehicle safety/operation. A warning indicates that the tires are under-inflated. The tires have been checked & are properly inflated. This raises an additional concern about the accuracy & reliability of the vehicle’s electronic monitoring & warning systems. I took my Atlas to a VW dealership for diagnosis & have also contacted VW CARES. Despite VW acknowledging that the software update was likely responsible for the failure, VW has refused any aid because my Atlas has 100k miles. I am concerned that the manufacturer-installed software update has caused or contributed to a significant failure of multiple electronic systems & functions in my Atlas. VW is aware of a recurring MIB3 infotainment/software problem affecting Atlases and has issued technical service documentation concerning MIB3 infotainment systems that can fail to boot, freeze/reboot, & experience navigation malfunctions. I am requesting that NHTSA investigate whether this represents a broader software/electronic defect affecting VW Atlases & whether VW’s software update can cause or contribute to failure of the MIB3 infotainment system & associated vehicle functions, many of which are critical to safe driving.

The steering assist became completely unavailable while the vehicle otherwise remained operational; the battery checked out fine; no failed component or root cause was identified; and steering was restored only through electronic re-adaptation of Address 44.

Vehicle has issues with sputtering and stalling out when at idle and while reversing after warming up. The first time that the vehicle actually stalled while reversing, it had to be put into park and restarted. I took it to the dealership and they replaced the in tank fuel pump. When I got the car back it was still acting a little strange but I thought it was just the computer relearning process. Shortly afterward (approx 100-150 miles later) it started struggling at idle again. Yesterday the vehicle again died while reversing, which required being placed into park and restarting. The idle was struggling but I was able to reverse and continue driving. The idle remained in a state of struggle, sputtering and almost dying, as well as extremely slow acceleration until I was able to get onto the highway for a bit. However, it did struggle a bit during the bumper to bumper traffic that I came upon during the drive. At highway speeds the vehicle's acceleration is fine. I am able to use the Automatic Adaptive Cruise as well as drive without the cruise feature. The temperature of the vehicle is always normal and I ensure that the fuel gage does not drop below 1/4 of a tank and if it does it is during the trip to the gas station. I only use QT gas in my vehicle.

I went to the Volkswagen dealership to have a routine oil change done. They told me they could not perform the oil change because the hood latch release cable had snapped. I had just had the hood open that morning, so it was completely insane that they thought I brought the car in like that when they are the ones who broke it. They wanted to charge me $569 to replace it, or they wouldn't do the oil change. I walked because I wasn't going to pay to fix something on my own car that I didn't break. After reviewing online if there was a cheaper fix, thousands of VW owners are dealing/have dealt with the same issue. The fact that car companies are allowed to get away with installing cheap parts in brand new cars AND not issue a recall when thousands of reports suggest that it is an ongoing issue is absolutely insane. I am the sole owner of this vehicle, original, bought brand new. I am 9,000 miles out of warranty. Please help. The service advisor at the VW dealership (Hiley Volkswagen in Arlington, TX) refused to take any blame, claiming that it was like that when I came in. It is an easy money grab for dealerships, and it is highway robbery for the customer. The only suggestion he had was to reach out to VW Customer Care and see if they would assist in the payment. I have reached out to them but haven't heard anything.

On July 7, I was driving the vehicle with my son in the car when the EPC warning light suddenly came on. The vehicle immediately went into limp mode and subsequently shut down. I was able to maneuver the vehicle off the main roadway and onto the grass; however, this left my son and me in an unsafe situation on the side of the road. After allowing the vehicle to sit for several minutes, I was able to restart it and drive it a short distance to a nearby parking lot. I then arranged for the vehicle to be towed to Mike Savoie Volkswagen for diagnosis and repair. The repairs were completed, and the vehicle was returned to me by Mike Savoie Volkswagen on July 13. A copy of the repair documentation is attached.

On July 13, I was driving on the I-75 Business Loop access ramp near Bloomfield Hills with my entire family in the vehicle when the EPC warning light came on. The vehicle went into limp mode and subsequently shut down. I was able to pull the vehicle onto the shoulder of the access ramp before it stopped completely. With my entire family in the vehicle, being stranded on the shoulder of I-75 created a very unsafe and concerning situation. After allowing the vehicle to rest for several minutes, I was able to restart it and drive it home. I then arranged for the vehicle to be towed from my home to Mike Savoie Volkswagen for diagnosis and repair. The vehicle had already experienced a similar EPC-related failure previously and had been repaired by Mike Savoie Volkswagen. Following this July 13 incident, the vehicle remained at the dealership for further repairs and was returned to me on July 24. A copy of the repair documentation is attached.

Low beam light failed, was replaced under warranty. Now the other side low beam light is out, there is clearly an issue that VW needs to address here, I can't keep replacing headlights every couple years, this is crazy.

My car has started to stall out when I am stopped at a sign, light, reversing or a low idle. When I change to reverse from park, the car stalls. I have to put it back in park start and try to reverse again. Same thing happens when I go from reverse to drive. I have done a little research online, and a lot of these 2023 Volkswagen Atlas’s has this issue.

The back up camera is no longer working as well as the infotainment system

2023 Volkswagen Atlas R-Line. While driving (moving) on a congested road the vehicle signaled "Please start engine manually" the gas pedal became unresponsive. Power steering, radio, A/C, all still worked, but I had to come to a complete stop to restart engine. The same thing has happened multiple times now with the last one being in the middle of the road trying to complete a U-turn. This is incredibly dangerous for not only my family but others on the road not expecting a vehicle to stall. This has been identified by multiple other owners on-line. There is no warning or change in operation of the vehicle prior to the message coming up. This could lead to a crash, or worse a fatality.

Lost complete control of both the brake and the throttle while attempting to pull into a parking spot at low speed. Car started to roll backwards down a hill and I was unable to stop it. Had to cycle the car off and back on to fix it. Took it to a VW dealership service department and they reported no fault codes so there was nothing they could do. No check engine light or fault codes.

While driving, the vehicle stalls and shuts off completely without warning, creating an immediate safety hazard. This engine stalling occurs randomly at various speeds, including while actively operating the vehicle in traffic. There is no Check Engine Light (CEL), malfunction indicator, or dashboard warning prior to the stalling event, depriving the driver of any advanced notice to safely pull over.A subsequent inspection revealed that the evaporative emissions (EVAP) carbon canister is failing. The component failure allows unmetered fuel vapors or liquid fuel to flood the engine intake tract, rich-loading the engine and causing an immediate stall.

The contact owns a 2023 Volkswagen Atlas. The contact stated that while reversing, the vehicle suddenly shut off and was restarted. The contact stated that the failure had occurred on three occasions while reversing and while the weather was extremely hot. The vehicle was taken to the local O'Reilly Auto Parts Store who was unable to determine the cause of the failure. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet notified of the failure. The failure mileage was 26,500.

4 times now when the vehicle, 2 times while the vehicle is moving forward and 2 times while the vehicle was moving in reverse the engine has completely shut off and the car stopped moving. The dash said the engine was off and the vehicle needed to be shifted to park and the engine turned back on. During this time the vehicle also lost power steering and brakes. I’ve taken it to the dealership multiple times and they could not diagnose the issue or duplicate it and tell me I need to pick the vehicle up and to just bring it back again.

The front right Daytime running light went out at 82K miles.

The contact owns a 2023 Volkswagen Atlas. The contact stated that while having a routine oil change at a local dealer, the dealer informed the contact that the cylinder head gasket was rusted. The dealer provided a 60 percent discount, and the vehicle was repaired. Six weeks later, while driving at 45 MPH, the vehicle suddenly stalled, but the contact was able to avoid a crash. All of the warning lights illuminated. A mobile mechanic initially checked the battery and later determined that the fuel pump control module had failed. No further information was available. The vehicle was towed to the contact's residence. The manufacturer had not been contacted. The failure mileage was approximately 52,000.

The vehicle shuts off unexpectedly. When parked or reversing. Requires the car to be put in park and then restarted.

Component/System Failed: The driver-side daytime running light (DRL) failed unexpectedly. The failed LED lighting component is available for inspection upon request. Safety Risk: This failure created a significant safety concern because daytime running lights are designed to improve vehicle visibility to other drivers during daylight and low-visibility conditions. DRLs are an important safety feature intended to reduce the risk of collisions by making vehicles more noticeable on the road. The fact that one side of the front lighting system was not functioning reduced the visibility and recognition of my vehicle to other motorists. Additionally, no dashboard warning light, alert, or notification appeared to inform me that the daytime running light had failed. Without any warning system, drivers may unknowingly operate the vehicle with a non-functioning safety component for an extended period of time. Dealer/Service Confirmation: I was informed by Volkswagen service that the LED daytime running light assembly requires a full headlight assembly replacement. Inspections: At this time, the vehicle/component has not been inspected by police or insurance representatives. The component is available for manufacturer or agency inspection upon request. Warning Lamps or Symptoms Prior to Failure: There were no warning lamps, dashboard messages, or other symptoms prior to the failure. The vehicle provided no indication whatsoever that the daytime running light was no longer functioning. The issue was only discovered visually by another person outside the vehicle. Additional Concerns: I am also concerned about the cost and longevity of this component. The replacement part alone reportedly costs over $1,000, not including labor costs. This appears excessive for a vehicle that is only approximately three years old. LED lighting system

This vehicle has the auto stop start feature. The engine has shut off 3 times while driving and had to be restarted with the ignition since purchasing this vehicle. Twice at a red light and once while braking in a parking lot. This has created an extremely dangerous situation in traffic. When the light turned green the vehicle would not move. The vehicle had to be shifted to park and then started with the ignition. The traffic behind us almost rear ended the vehicle. The one time while braking in a parking lot the vehicle turned off while moving and braking. Had to move the vehicle to park and then restart.

DRL on passenger side stopped working about a year in to purchasing the vehicle

Daytime Running Light (DRL) failure on the passenger side. First noticed light does not work on 6/3/2026. An estimate for an independent repair garage is ±$2300.

There was a recall on my PVC part in my 2023 atlas. An effect of a clogged pvc is an oil leak. The Positive Crankcase Ventilation (PCV) system relieves built-up pressure inside your engine. When it fails or clogs, this pressure traps air inside the crankcase. The excess pressure often forces oil out through the weakest points, which can mimic a bad seal or gasket. I took my car to the dealership in Md and they claim that I need to get new seals on several parts of my car but they claim that my oil leak its not related to the PVC. This is a 2023 car with one owner and no previous problems. There are thousands of complaints online about the PVC part continuing to fail and continuing to cause oil leaks in consumers cars. The oil leak has also caused my driving belt to fail and in my case shred while driving. This is unsafe and makes cars slow down instantly and can cause major car accidents. Why are consumers expected to pay for seal replacements when its related to failed parts on a car. The VW dealership said that my engine light would need to be on for them to say its a result of the failed PVC but my engine light was on when I dropped my car off. The dealership said they will not replaced parts that were effected from failed PVC due to car being out of warranty. My research tells me that Volkswagen is legally responsible. Because auto manufacturers are governed by strict liability laws, they are responsible for injuries and property damage flowing from the defective product they sold.VW wants consumers to pay $842 dollars to replace a part that cost less than $20. The VW company said that I needed to get my recall repair done earlier in order for them to honor the damages however Ive never seen a recall that came with a time limits on car repairs. This is highway robbery and VW needs to be held responsible for failing to maintain accountable and damages to consumers.

The daytime running lights are not working. It is a safety concern by not being seen easily by oncoming drivers. No warnings were given prior to going out. This seems to be a common problem among same vehicle make and model according to forums on the internet. The only way to be repaired is to replace the entire headlamp assembly at a cost of $1500-$2000 which is not feasible.

When vehicle was pitched Feb of 2023 VW Atlas crosssport. The screen would go black and when I called Harnish VW of Puyallup in WA. They said they were aware of the issue and there was no fix. Recently saw online that VW was aware of this issue and that it could cause further damage to the vehicle and there is still no fix. My screen still goes out (black screen) and nobody has been able to fix it when asked about it.

The contact owns a 2023 Volkswagen Atlas. The contact stated while driving 30 MPH he noticed the headlights were out independently. No warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that headlight assembly needed to replaced. The vehicle was not repaired. The manufacture was notified of the failure and offered no assistance. The failure mileage was 55,000.

Our Atlas’ engine will turn off unexpectedly from time to time. This usually happens when the vehicle is stopped whether it be at a stop light, stop sign, carpool, etc. We brought it to the dealership and the replaced a part and indicated it should fix it; however the problem has persisted.

The contact owns a 2023 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The dealer was made aware of the failure. The contact was advised to take the vehicle for a diagnostic test. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact referenced an unknown recall with a similar failure; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,843.

My vehicle is a 2023 Volkswagen Atlas. It has a serious and recurring safety issue where the vehicle shuts off unexpectedly while driving. This has occurred on the freeway while driving at approximately 65–70 mph, which is extremely dangerous because the vehicle loses power while in traffic. After a previous repair at the dealer, the issue returned again after several months. The vehicle was previously scanned with a basic diagnostic tool, but no permanent solution was found. I have contacted dealerships, but I have had difficulty receiving assistance in Spanish, and I have been ignored when requesting Spanish-speaking support. Because of this, I will need to visit in person with someone who can help me communicate in English. I travel with my child in this vehicle, and the vehicle shuts off regardless of how long I have been driving, which creates a serious safety risk. This is a major safety concern as the vehicle shuts off without warning while driving at highway speeds. I am requesting a full investigation of this issue as a potential safety defect.

I am reporting a significant safety compliance issue involving a Certified Pre-Owned (CPO) vehicle and the fraudulent reporting of a safety recall completion. On March 21, 2026, I attempted to purchase the vehicle listed above. This vehicle is subject to NHTSA Recall 22V753 (VW Campaign 13i4) regarding engine connecting rod failure. Before signing, I requested documentation proving the recall had been performed. The dealership staff repeatedly insisted that the recall "had to have been completed" as part of the CPO process. Upon my further insistence, the dealership finally admitted that the recall work had NOT been performed and stated it would "be completed on Monday." However, a check of the VIN on [XXX] and VW’s public portal shows "0 Open Recalls," indicating the dealership has officially marked this safety recall as "Closed" or "Completed" in the system despite the remedy not being applied. This dealership is actively marketing and attempting to deliver a vehicle with a known engine failure risk as "Certified" while falsifying federal safety records. This is a clear violation of the National Traffic and Motor Vehicle Safety Act and poses an immediate risk to any consumer who might purchase this vehicle believing the safety defect has been remedied. Vin number is [XXX] I can't personally verify that the vin number falls within the lot described, however given their response was "our bad we're doing this on Monday" I can only come to the safe conclusion in my purchase decision that it does recall this recall procedure and that they fraudulently marked this recall as completed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Volkswagen Atlas. The contact stated that while driving at various speeds or while the vehicle was parked, there was an abnormal clicking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was determined that the sound might be caused by unknown engine parts rubbing against each other. The mechanic related the failure to NHTSA Campaign Number: 22V753000 (Engine and Engine Cooling); and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 138,000.

While driving on the highway at 65 miles per hour, my Atlas shut itself off. I had to put it into park and restart the ignition. It turned on after 2 attempts but just barely. It turned on and gave enough power to move forward very slowly but virtually no propulsion. It turned on briefly, I pressed the gas and then it shut off but had enough to cruise to get to the shoulder across the highway. There was no shoulder next to the lane I was in. Luckily the cars around me saw that I put my hazzard lights on immediately and did the same. Once at the shoulder, tho the system had shut down again... the Atlas suddenly engaged and sped up on its own. The control panel of the car was "resetting" itself still from the initial shutdown. The system appeared to reboot itself after putting into park and pushing the ignition button. And was still "processing" while I attempted to get it to the side of the road while it shutdown again. Once it was "rebooted" that's when the system appeared to "catch" and the car "sped up" by itself. Once all that happened, probably in the span of 5 minutes or so, I was able to drive 15 miles away safely to a gas station, turned off the car, got gas and it re-started like nothing had happened and drive fine home, about 2 miles further. The instrument panel including map and "driving screen" has shut down before while driving a few times, but never anything with the engine. While stopped at a light a few times, the car has previously "shut itself off" and restarted fine after being put into park and restarting ignition. This is by far the worst and most dangerous experience I've had that could have resulted in a fatal collision, had the cars around me not also been paying close attention and helped me out by slowing behind me and creating awareness for others approaching at 65-75 MPH as well.

Current mileage: 55,000 miles, and the warranty expired at 50,000 miles. Shortly after the expiration, a bunch of warning alerts started to pop up, along with a solid yellow check engine light. I had the error codes read, and it came back as, “P2402 SAE: EVAP System Leak Detection Pump Control Circuit: High." In order for any work to be performed, VW demands a $212 diagnostic fee in order to even determine what is wrong with the vehicle. If the EVAP pump is found to be bad as the code suggests, it would cost anywhere between $700-900 to fix. So, I took to Google to figure out what is going on. There are pages and pages of documentation from other VW drivers who have the exact same issue. So, why has it not been listed as a safety recall yet? That's what I want to know. Many VW drivers reported that they were given a warranty extension for this KNOWN issue, so I thought...that's all it would take for me to be happy. So, I called the same dealership back and was told that my vehicle is ineligible for the warranty extension even though I am experiencing the exact same issue of the people who were given the warranty extension. Many other VW customers have reported this known issue as well because VW is aware of the issue but is not doing anything about it. As far as I know, the car runs fine, but the alerts and check engine light are there every time I start up the car and never go away. The vehicle is available for inspection upon request. My safety and the safety of others is put at risk every time I drive. When I get into my car, several alerts go off. Very distracting and dangerous. When I go to back out of my driveway, the backup camera works for a few seconds and then blacks out and goes back to the main screen and starts beeping new alerts. Very dangerous. As I am driving, all of the alerts are going off again, thus distracting me behind the wheel. With the codes present, it will not allow me to use remote start on either my key FOB or in the app.

My sos light has been disconnected for days and VW customer care will not put in an IT ticket until it hits a certain amount of time and then I would have to wait another 20 days to hear back from them. Not having this feature working is not safe and I also cannot use my app to start my car which is frustrating. I’m hearing it was created by some satellite update VW pushed through causing many people to have this issue. It needs to get addressed and not at the customer’s expense which is what the dealerships are doing.

My car windshield as cracked where the rearview mirror attaches. The crack is approximately 10 inches long. This was not caused by road debris or a small pebble. Almost one year to the day this is the second, very similar windshield crack. Is there product defect inherent to the VW Atlas windshield ? Please investigate this. Thank you.

The contact owns a 2023 Volkswagen Atlas. The contact stated that on the first day the vehicle was purchased, while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the carbon canister and evaporative (EVAP) canister had failed. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was taken back to the dealer. The contact was informed that the carbon canister and evaporative (EVAP) canister had failed. The vehicle was repaired. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.

While operating my vehicle, the engine shuts off and stalls unexpectedly, including while driving at low speeds. When this occurs, the vehicle loses power and must be manually restarted, creating a dangerous situation, especially in traffic. This issue began within the first year of ownership and has continued despite multiple service visits. Early on, the dealership was unable to diagnose the issue and at times stated the condition was “normal.” Volkswagen dealerships later identified the issue as related to a defective canister / EVAP system component. The same component has required multiple repairs, including a repeat failure after the initial repair. Volkswagen issued an extended warranty covering this defect. Despite these repairs, the vehicle continues to shut off and stall, including while driving. The vehicle has also experienced remote start failures with messages instructing the driver to manually start the engine, which a dealership confirmed is related to the same defect. This creates an ongoing safety risk, particularly because I transport children in the vehicle.

The oil separator / PCV system on my 2023 Volkswagen Atlas failed prematurely, causing oil leakage and abnormal crankcase pressure. This resulted in oil escaping into the engine bay and related components. Failure of this system can lead to oil contacting hot engine surfaces, potential fire risk, loss of oil pressure, and possible engine damage. The defect occurred well before expected service life. Volkswagen has issued a service action related to premature oil separator/PCV failure, indicating the manufacturer was aware of this issue. However, owners were not proactively notified prior to failure. This appears to be a pattern issue affecting multiple vehicles. I am concerned about the safety implications and the risk of repeat failure even after repair.

Engine turns off completely traveling at moderate speeds in drive gear while approaching and then stopped at lights or stop signs. Issue became more constant and prevalaint with time. Message then shows up " Please start engine manually P". Vehicle then has to be put in "park" and manually restarted. All this is completed in a panic and a rush as your are on a road with traffic and cars behind you. Randomness and type of stall makes it difficult to document issue live and in it's entirety as it happens. Issue cannot be foreseen. This is a very dangerous situation and a accident waiting to happen. This is a known issue on this model VW commencing in prior year models as documented by thousands online on forums, chats with documented fixes. Such as one being extended warranty "VWP-23-04 on part. VW dealers visited refuse to address potential causes or related parts as issue cannot be "recreated". Have presented documentation of times and dates this has happened and pictures of dash message but since vehicle "technically" doesn't show a FAULT, issue is not being addressed by dealers. VEHICLE COMPLETELY SHUTTING OFF WHILE DRIVING IS EXTREMELY DANGEROUS FOR DRIVER AND PASSENGERS, AS WELL AS OTHER DRIVERS.

Complaint Summary: The PCV valve (oil separator, part number 06Q103495F) has failed twice within 20,000 miles on my 2023 Volkswagen Atlas 2.0T. The first failure occurred around 50,000 miles and was repaired under warranty. The second failure happened around 70,000 miles, after warranty expiration. Description of Issue: In both cases, the failure was identified when the low engine oil warning light appeared, followed by visible oil leakage across the top of the engine and the catch plate area. Upon inspection, oil was found covering surrounding components, and the dealer confirmed the PCV assembly had failed and was leaking internally and externally. The PCV system is integrated into the valve cover, and when it fails, it causes crankcase pressure loss, oil blow-by, and potential engine damage or fire risk if oil contacts hot components. This is not normal wear; it’s a known recurring failure on EA888 2.0T engines used across multiple VW models. Safety Concern: A leaking PCV valve can cause: •Excessive oil consumption •Oil spray onto engine components, posing a potential fire hazard •Unstable idle or stalling due to vacuum imbalance •Risk of engine damage if crankcase pressure rises The part has been revised multiple times by Volkswagen but continues to fail prematurely. The lack of a recall or warranty extension leaves owners paying for repeated replacements of a defective component. Request: I urge NHTSA to investigate widespread premature failures of the PCV/Oil Separator assembly (06Q103495F and superseding parts) on Volkswagen EA888 Gen 3 engines used in the Atlas, Tiguan, and other VW/Audi vehicles. This appears to be a design flaw rather than a normal maintenance issue and could lead to oil fires or mechanical damage if ignored.

I bought the car in 2023 with 700 miles on it. Since then when coming from a stop the engine delays for about 5-10 seconds when pushing the gas, it eventually goes and happens often but not every time. Another issue is when coming to a stop the car turns off without any warning. When you try to go you have to put it back in park and start the car again. This has happened about ten times in two years. The last couple of times it has happened more regularly and in dangerous situations. I have brought it to two different dealerships as I have a 5 year warranty. First one told me they couldn’t replicate the issue but only drove the car 1 mile. Second drive it 30 miles and also told me there was nothing they could do. I started a case with VW and they called back saying they may have an idea and i need to bring it back for a third time but they have silent since. They also refused to tell me what it was they wanted to check.

Daytime Running Light failure at 36K Miles on one side. Entire assembly requires warranty replacement with ACC sensor calibration. Appears to be a common issue.

The car engine shuts off while driving at slow speeds ... many times while parked at a red light. The instrument cluster displays 'Please restart the engine'. The shutoff happens while the vehicle is in Drive mode. It is very dangerous and the VW dealership is not acknowledging the issue in spite of several online reports of it. https://www.facebook.com/groups/191339898236209/posts/1665305790839605/ https://www.vwatlasforum.com/threads/atlas-shutting-itself-off.3005/page-2

Daytime running lamps on both left and right side have failed and no longer working. Right side lamp failed first at roughly 95k miles on vehicle and was followed by left side failure at approximately 100k miles on vehicle.

My 2023 VW Atlas is stalling out in high temperatures. When you mash the accelerator, at times the vehicle will not go. From my online research, many others are experiencing this same issue and have found resolution involving charcoal canister + purge solenoid, fuel pressure sensor and software updates. The EVAP and fuel system could be tested manually. However, VW says because no codes show up, there is nothing wrong with the vehicle and will not provide any help whatsoever to me. This is going to get someone killed. I have taken to local dealer plus reached out to VW corporate with no help. My car is under warranty.

Head lights not fully functioning. Day time running lights not providing adequate visibility. There have been many complaints and many owners experiencing this issues routinely around the same amount of miles. There was no indication of the issue in any way shape or form on the dashboard .

I believe the charcoal cannister failed in my situation. I was driving my car on the highway in stop and go rush hour traffic and my car stalled out. I had to put it in park, press the break and the start button to get it going again. I was very close to getting rear ended. No warnings came on and no codes are up for the dealership to fix. I went to the dealership and they stated they couldn't recreate the problem and don't see a code, so therefore cannot fix anything. This same issue is noted in many instances online and in forums and chats about the 2023 atlas.

The breaks make a screeching sound and you can feel in the pedal the car wobbling/slipping. I took to be repaired under warranty and they said there's nothing wrong. Break pads and breaks are in good health accord them. They have no explaination for the sound.

I own a 2023 VW Atlas purchased new from a Volkswagen dealership. In October 2024, while the vehicle was under warranty, I reported engine hesitation, rough idle, and near-stalling. I showed the service advisor a video I recorded of the issue happening in real time. Despite this, the dealership refused to investigate further because no check engine light or fault codes were present. I was sent home without diagnosis or documentation. Months later, the issue worsened and was diagnosed as a failed fuel injector — now quoted at nearly $3,000 to repair, plus a $175 diagnostic fee. VW refuses to cover the cost or provide goodwill assistance, stating that the dealership couldn’t replicate the issue and therefore couldn’t act. I was also denied the ability to speak with a service manager when the failure occurred. This injector issue clearly began during the warranty period and was dismissed without proper investigation. The behavior compromised the vehicle’s driveability and posed a potential safety risk to me and my children. There needs to be accountability when clear evidence is provided and dealerships refuse to act until the problem escalates past warranty coverage. I am requesting that NHTSA investigate fuel injector failures in the 2023 VW Atlas and the pattern of warranty denial tied to lack of fault codes, despite clear performance issues and owner-supplied evidence.

Had a rear door open on the vehicle and secured my [XXX] into his car seat. Remote started the vehicle though VW carnet app and placed my things inside then closed the door. Command from the app then locked the doors and did not start it. my [XXX] was trapped in the vehicle during a heatwave 98 on that day. called 911 and my partner after getting help for someone near by and lucky he was able to unlock it with his phone remotely. My partner is a service tech for a different auto manufacturer and he was able to isolate and duplicate this unsafe concern. Vehicle will not lock or start with front doors or hatch open. But with only rear doors open it will lock and not start. Brought vehicle to local VW dealer and confirmed concern with them. They said car shouldn't lock if it isn't starting. They contacted technical assistance and they had them try this concern on other like vehicles and they verified that all VWs will lock rear doors when open and not start when using app. VW tech support said it must be normal operation. They advised me to contacted customer care and they said if no faults were found then no problem exists. Clearly the problem is children and animals can get trapped in the car but they said it was working as designed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Brake rotors cause vehicle vibrations while applying steady brake pressure at speeds above 30 MPH. This is a manufacturing defect with the Brake rotors, a class action suit has been initiated on this issue and Volkswagen is aware of the issue with the Atlas for MY 2023 and others but has refused to address it. This represents safety issue for the vehicle as braking may be compromised at higher speeds. Class Action - https://milberg.com/news/vw-atlas-brake-defect-lawsuit/ Also, brake pads at low speed grind, possibly due to brake pad material or a faulty issue with the brake pad in the manufacturing process or from the vendor.

I was driving home when I noticed that the check engine light was on. I stopped and checked the dash, infotainment display and VW app for what the problem was, the app showed no faults and all parameters had green checks. Only message on the dash was "Start Stop Error". Car ran fine and didn't seem to have any issue other than the auto start feature not working so I finished my drive home. When I approached my driveway I stepped on the brakes and the car pulled hard to the left and I went into the oncoming lane. I was lucky no-one was coming the other way. I could have hit someone head on. Once parked in the driveway I inspected the car and found that alot of oil was leaking from many places under the car and the passenger side and rear of car was covered in oil also. Engine compartment was soaked in oil on the passengers side. The passengers side front tire, wheel and brake components were dripping & soaked with oil. The large oil leak got in the brakes and on the tire causing me to swerve into the oncoming lane when i applied the brakes. This car had no leaks of any kind before this incident. Photo of oil on driveway VW5 was after car was parked for only 5 -10 minutes. Picture VW1,2 and 3 show wheel and brake soaked in oil. VW4 shows tire soaked in oil

There is something wrong with the infotainment system in my car. It doesn't matter if my phone is hardwired via a USB-C cable or connected wirelessly via CarPlay. It happens even when my wife is using her phone too. My infotainment system keeps disconnecting. We are both owners of iPhones she has an iPhone 16 pro max and I have an iPhone 15 Pro max

On my 2023 Atlas SE the LED running light on both sides have stopped working over the last 2 and a half years. The replacement cost for these running lights-including installation is $1500-1800 per light. It has been well noted on the internet sites that thousand of Volkswagen owners over the last 5 years or so have had to replace the same "running lights" ,at a very steep price. Because of soft-ware programming involved in replacing these lights, Volkswagen is the only source for their repair. The part number is 3CN941035E for the drivers side and 3CN9410036E for the passenger side. These parts need to be revised as defective and a recall or continued replacement plan initiated. Thank you

The contact owns a 2023 Volkswagen Atlas. The contact stated that upon his wife coming to a complete stop, the automatic start-stop system activated but failed to restart the vehicle as the driver attempted to accelerate. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The automatic start-stop system warning light was illuminated. The vehicle was taken to the dealer, who were unable to duplicate the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who observed a misfire in cylinder #2. The vehicle was not repaired. The vehicle was taken back to the dealer, who then diagnosed a failure with the starter. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 33,000. The VIN was not available.

I leased the car brand new, maybe a month or 2 later the brakes started making noise. I took it to VW 2-3x and they said that was just a common problem in the atlas and there’s nothing they can do about it. They suggested on the highway, when it is safe to slam the brakes to get rid of the noise. Not only is this dangerous but also my tires are worn down from constantly braking trying to get rid of the noise before I go anywhere. Also, a new issue that’s starting up is when I’m coming slowly to a stop, to get to the median or a roundabout, the car shuts down. This is also very dangerous and has gotten me in a position where a car almost hit me as I was approaching the median, the car shut off on me. I had to quickly put the car in brake, turn on the car and put it in drive to move my car out of the road where cars were approaching me

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags). The contact stated that the vehicle was taken to the dealer; however, the recall repair was not performed. The contact stated the vehicle was at the dealer for five days. The contact stated that the dealer had not provided a receipt for the recall repair. The manufacturer was made aware of the issue. The contact was informed that the recall repair was not performed. The contact had not experienced a failure. Parts distribution disconnect.

I have attempted to have a recall repaired on the defected PODS sensor and everytime I have tried the dealership says that the part is on back order. I have had the airbag light come on multiple times with no remedy for the issue.

Starting at less than 15k miles the brakes started making loud grinding noises sounding like metal to metal grinding. The noises occured anytime the car was parked for any period of time. The noise would happen either in reverse or going forward. The car was taken to the dealership and I was told this was normal. I insisted it was not normal for a car with that many miles to have that kind of brake noise. The dealership replaced the brake pads and resurfaced the rotors. At 28k, the same problem with the brakes started again. The car is now at the dealership trying to get the issue fixed.

Car stalled while going down the road. Was able to pull over and as soon as I put the vehicle in park, it cut off and wouldn’t crank back. Had to have the vehicle towed into dealership. They called and said the fuel pump, leak detection pump and wiring harnesses were going to have to be replaced. Vehicle has been at the dealership for 4 weeks now with no ETA on parts arrival.

Three times now, when shifting from drive to reverse, the engine turns off. A notification flashes on the dash (paraphrasing here) saying to restart the vehicle manually. The car then has to be put into park, turned off from the battery only status, then restarted. Last night when this happened, I was almost hit by a car backing into a parking space because I stalled out.

The contact owns a 2023 Volkswagen Atlas. The contact stated that while driving at various speeds in stop-and-go traffic, and while idling, the vehicle suddenly lost motive power. The vehicle was shaking abnormally while driving at various speeds. There were no warning lights illuminated. The contact stated that several attempts were needed to start the vehicle. The contact stated that the vehicle occasionally failed to start and was towed to the residence. The vehicle was taken to the dealer who aligned the wheels and tightened the bolts. The dealer was unable to determine the cause of the loss of automotive power failure. The vehicle had not been repaired. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was 24,000.

Emergency brake engaged while in drive. Was in a middle of intersection of a busy street and emergency brake froze wouldn’t turn off until car was turned completely off. Kids were not in car thankfully.

The steering vibrates during all driving activities, including accelerating, braking, and turning. At certain speeds, the vibration extends to the entire vehicle, making it feel unstable. There were no warning lights or prior indicators before the issue first appeared in mid-2024. This steering malfunction poses a significant safety risk to me and others on the road. The problem has been reproduced and confirmed by a dealer, but it has not been inspected by the manufacturer, police, or insurance representatives. The vehicle is available for inspection upon request.

I am writing to express my growing concerns regarding the ongoing issues with my vehicle. Within the first week of ownership, the engine began misfiring, and the valves had to be replaced. Soon after, the gas pump in the fuel tank broke and was replaced as well. The climate sensors also malfunctioned and had to be replaced, and the vents required replacement as they were blowing air improperly. Additionally, the middle console, which remains broken, had to be replaced. Unfortunately, it is still malfunctioning, as it is stuck on the highest heating setting, which is particularly concerning with two infants in the vehicle. I have been informed that the replacement part is on national backorder, and there is no ETA for its arrival. This vehicle has consistently experienced issues and has been in the shop multiple times, leading to significant inconvenience. Most importantly, the malfunctioning heating system presents a serious safety risk. I am requesting immediate attention to this matter and would appreciate a solution or alternative arrangements. Thank you for your prompt attention to this issue.

Infotainment center is freezing. Just purchased the car 2 weeks ago. Have read NUMEROUS complaints on this issue. VW needs to get a fix/recall. This can potentially be a danger!!! Advice is to report to NHTSA!!!

While driving the main instrument panel turned off for about 10 seconds and restarted with default values, loat ability to see my speed and other vehicle information. This is not the radio I am talking about the main instrument that has speedometer tachometer fuel and temp gauges The car did seem to be runing while this happened

Vehicle engine shuts off automatically when in ideal or in parking mode.

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2023 Volkswagen Atlas. The contact stated while driving at 35 MPH, a vehicle was coming towards her in the opposite direction making a left turn, and she collided with another vehicle on its front passenger side. No air bags were deployed. The vehicle was towed to an independent mechanic where it was then towed by her insurance company. The vehicle was deemed a total loss. The contact stated that she sustained injuries on her neck and back. The contact's daughter who was the front passenger sustained injuries on her neck, back, and left leg. Both have received medical attention vis doctors. The contact received NHTSA Campaign Number: 24V464000 (Air Bags) however the vehicle had already been deemed totaled. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The front left collision warning alarm goes off when apply brakes (a turn, stop sign/light, parking spot as examples) even though there is nothing in the proximity that would trigger a warning.

Can be at a stop light and the vehicle will cut off while in drive and will have to put back in park to restart the vehicle. No codes or lights on the dash. Have also gone from drive to reverse and attempt to back up and the car will cut off have to place in park and restart. I have cut off auto start/stop and had the vehicle cut off and auto start/stop activated on dash but button is off and had to place in park and restart.

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle stalls when at very slow speeds which requires you to put the vehicle in park and restart. This has happened over 15 times and last time was 10/29/24.

I bought my car about 5 months ago. 3 weeks ago while merging onto the beltway, MY CAR SHUT OFF. I took it to the dealership and they kept it 9 days. They did absolutely NOTHING. I contacted corporate they are doing NOTHING. this has happened twice. It's an intermittent issue and all VW has to say is that "since there is no fault code and they cannot duplicate the issue" there's nothing they can do. Online I've found several others with the same issue. I sent screenshots and links to YouTube videos of several others with the SAME issue and they still do not care. I told them what other dealers did to fix this safety issue and they won't do anything, even though the car is under warranty. They told me the car is fine even though I was nearly in a 4 car accident. This is a MAJOR safety issue in VW cars. My car note is $950 and I don't feel safe driving my car.

There have been issues with my control panel/radio multiple times since purchasing this vehicle May 2023. At least twice, the control panel went black while I was driving, or backing, and would only reset after placing car in park and turning car off and back on. The issue was reported to dealer who said they couldn't recreate it and the system was up to date, so no help/fix. These occurred before the 10k mile service at dealership. A different time, the radio went silent and the control panel froze. The functionality only returned after doing a "hard reset" , as suggested in an online forum. Turning the vehicle on and off did not help. There was at least one other instance when the sound and functionality of the radio/media options completed shut off for several minutes before resetting itself while I was driving and unable to pull over to turn the vehicle on/off.

This car has been in the shop on 6 different occasions and has yet to have anything properly repaired. It has brake/rotor issues since about 15,000 miles. It has a really bad oil leak that it has been in twice for now.

This is a continuous issue that has been pending for over one year.

PODS recall on vehicle. No fix available and dealership is not helping me with this issue.

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall opened in June still no fix. How long does the manufacturer have to come up with a solution?

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not unavailable.

The contact owned a 2023 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated temporarily. Additionally, the contact stated while driving 35 MPH, the automatic emergency braking system engaged, causing the vehicle to decelerate intermittently. The contact stated that while attempting to deactivate the forward collision avoidance system, the contact got distracted, causing the front passenger's side of the vehicle to crash into a utility pole. The contact caused the front driver's side air bag delayed to deploy and he hit his face against the steering wheel. Additionally, the contact stated that the driver's side curtains air bags were delayed deployed. The contact stated that the curtain air bags deployed while he was exiting the vehicle through the front driver's side door and hit his head. The contact stated that the Volkswagen Safe and Secure plan failed to notify emergency services of the collision. The contact's iPhone notified the emergency services. The ambulance transported the contact to the hospital, where the contact underwent a CT scan and an eyelid contrast. The contact was informed that he had sustained a neck T-2 bone fracture and broken fifth and sixth ribs. A police report was filed, but the contact did not have the police report information available. The vehicle was towed and totaled. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000. The VIN was not available

PODS airbag sensor has been recalled since 6/19/2024 without remedy. Sensor is not detecting passenger and will not deploy in the instance of a vehicle accident. Being advised to not ride in the passenger seat of family vehicle.

There is no solution for this recall. This is our family vehicle. We need the front passenger seat.

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

Go the car to drive and closed the car door and the entire back windshield shattered without warning. I literally closed the door and got ready to start the car when it shattered completely.

Car stalls in reverse and random stalls driving at low speeds. They deemed carbon canister and N80 Valve. Replaced twice and only at 41k miles.

The tow hook, which is available for inspection at any time, will not attach to the vehicle. The inability to secure a kayak or any long load carried on a roof rack, to the front of the vehicle has proven to be a flyoff hazard to following traffic. This problem has been reported to and inspected by VW dealership. VW America has been advised. Case #06358772. Problem first came to my attention in the fall of 2023 when I attempted to secure a kayak to a Thule roof rack kayak carrier per Thule's instruction. Thule provides front and rear tie ratchet down cords with the rack system. Thule Rack Guidelines, North American English, states specifically in bullet #4 page C7," ....Kayaks, canoes and lumber must be tied down front and rear to the bumpers or tow hooks of the vehicle".

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The airbag light continuously goes off and makes a loud beeping noise and blinks an orange airbag light, I constantly have passengers in my front passenger seat. It is unsafe to be driving when it’s not sure that their airbag will deploy if in an accident.

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

While reversing, the car shut down while moving. I had to bring the car to a stop, put in park, and restart the car. Second occurrence parking and while pulling in the engine stalled while moving and had to stop, park, and restart engine. No warning lights on dash. Dealership unable to reproduce. Upon looking online this seems to be a common issue for these vehicles. Others complained that it happens when accelerating at stop lights which could cause a crash.

At approximately 8500 miles the car started randomly stalling, maybe once or twice a week. Now at 9600 miles it stalls every time we drive the car. This is not the Start/Stop system as we deactivate that when we get in the car. Typically, the car is warm, the AC is on, we have idled with the car in park then place the car in gear to drive and it dies. The dealer claims they cannot duplicate the problem. Also, the throttle is very non-linear. One time you push the throttle a little and the car takes off slamming you back in the seat. The next time you can push the throttle halfway down before the car responds then it just slowly accelerates. This problem has not been brought to the attention of the dealer yet but will upon the next appointment. This is very dangerous as other drivers are expecting you to move but you have to put the car in park and restart it. This could get someone killed.

On [XXX] I was driving approximately 30 mph on a sunny, 83F day. There were no other vehicles around me, no pedestrians, no bicycles, no animals, etc. I was traveling south on a straight section of the road when my car came to an abrupt and complete stop. The car's automatic braking system was engaged without any prior warning. The car went from 30mph to 0 mph instantly. There was a loud beep, the red ABS indicator light came on, the wipers started operating involuntarily. The force of the momentum cause items to fly forward in the car. The seatbelt locked up. The force of the stop also caused whiplash and the belt tightening caused pain to my ribs and back. I was stunned and scared. Thankfully, no cars were around me and I was going 30mph instead of 70mph when I travel the highway most of the time. If someone was behind me or I had been traveling faster, the incident could have had grave consequences. I was next to a dentist office so I pulled into their parking lot slowly. I turned the car off and looked at the exterior. There was no indication that I had struck anything and there was nothing in the road that would have set the system off. Not even a leaf or bug. I had received a letter 2 days prior about a class action lawsuit against VW describing this same issue going back to 2017. I looked up what to do in the situation and everything online suggested deactivating that feature on the car. I turned the car on and deactivated it. I drove 15 mph to my office 0.4 mi away because I was scared it would happen again. I called my dealership and scheduled a diagnostic appointment. They couldn't get it in until [XXX]. They have had it overnight and have pulled data from it and sent it to VW in Germany apparently. Since I deactivate the feature before each trip, the problem has not happened again for me. There are many stories of this happening online but VW hasn't issued a recall at all and says it isn't an issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On a few occasions, even with the Start/Stop function disabled, the vehicle has completely shut off with no warning. It must be put it in park and restarted. Once it even turned off while reversing out of driveway and the steering wheel locked.

The car stalls while driving. The vehicle will just shut off while trying to back up, pull into parking lots, pull away at traffic lights, and trying to turn into a roadway. It has done this dozens of times. Volkswagon has replaced the eval canister numerous times, as well as other parts. It still constantly stalls while actively driving it on the road. It is extremely unsafe. The evap canister is the known issue, but it continues to break and the stalling issue continues.

The engine completely stalls while driving. It has happened many many times at various speeds and as well as in stop n go traffic. It’s happened on main highways like I-95. No check engine light or any other alerts appear. The screen says put car in “P” (park) and manually start engine. I’ve taken my car to the dealership to report the issue at my 20k miles service. They looked over the car and decided it must be the battery and replaced it. On my way home it stalled again and two more times throughout my day. I called the service department manager to tell her it’s still happening and how stressful and dangerous this is. She has asked for me to leave my car with them to try to figure out the issue. They are however well aware that’s is an issue with their vehicles. I’ve personally spoken to others who have the same vehicle having the same exact issue. These vehicles need to be recalled as soon as possible before someone gets into an accident.

This is my second Volkswagen Atlas, that has the same issues of breaks making loud squealing noise when I hit the brakes. Volkswagen changed the brakes on my 2022 Atlas, then allowed me to trade it in for a 2023 Atlas. I been having the same problem with the brakes and all the dealers says is' ( Volkswagen is aware of the brake problem and working on a solution)., however it has been a ongoing issue for over a year. Just today in Walmart parking lot located at [XXX] , I hit brakes and the brakes squeal loud, this is not just an issue because of the noise, this is a safety issue. Now the dealer is telling me the brakes are only under warranty for 24,000 miles and my car has 34,000 miles, leaving me having to try to find out what to do on my own. My car note is $914.10, I love Volkswagen, but I will never buy another one. Imagine paying $914.10 per month for a vehicle that has a safety issue and the dealer has been working on a solution for over 2 years. The break lights doesn't come on, so the dealer stated it is only a annoying sound not a safety issue, I believed these vehicles need a examination or please examine mines, because if your brakes squeals, something is wrong with the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving down 4 lane state highway adaptive cruise on. Car in front of us pulled into left turn lane, was no longer in front of us. Dash lit up emergency notification and slammed us on breaks. Reported to VW told “likely a sensor issue tech just not there yet”. Happened again on state hwy. traveling at 65 mph. NO cars on hwy with us emergent message on dash and slammed on breaks. Recently happened when pulling off from stop light through 4 lanes of traffic. I was first car going between 5-8 mph. Dash lit up with emergency notification. Immediately braked and engine turned off. Car had already been taken into dealer for other electrical issues with infotainment and consistently told nothing wrong. Last time taken in for infotainment reported the braking issue. That is when they made statement about sensors. This could cause terrible car accident especially traveling at high speed or stopping in intersection where could be hit from behind or hit by oncoming traffic. Taken to VW multiple times. No problems ever identified. Only changes infotainment system AFTER I brought video evidence of what was happening. Cannot provide them with evidence of this occurrence. Last time take. In had no loaner available car was not left and evaluated bc of disagreement with service.

On 04/24/2024 around 10:30pm I was driving on the expressway and all of a sudden the sound system was extremely loud it sounded like gunshots inside the car. I turned off the radio and it kept going. Luckily I was able to stop on the side of the road with my son in all this traffic. I turned off my vehicle but the noise kept going. My ears hurt for 2 days. Now I'm scared to drive my vehicle because if it happens again I'm scared I might have an accident since I suffer from anxiety. I already made an appointment with Volkswagen but its not until 4 weeks. Till 5/15/2024.

Booster seat in high back mode has a seatbelt threader that causes the seatbelt to lock inappropriately trapping the child in the seat and/or rendering the seatbelt dysfunctional for use. The seatbelt positioner on the carseat and overall design impede proper use of the vehicle's seatbelt. This happens both when child is in the seat or out of the seat, leading to difficulties either getting the child IN and OUT of the seat, which in an emergency where extraction is necessary would be a safety concern. Routinely, the booster seat had to be taken out entirely in order to get the seatbelt to unlock and restore its functionality, all of which limits the safe efficacious use of the booster. Whether installed by latch or just resting on the seat (both of which are manufacturer recommended methods for installation) this issue of design impeding vehicle seatbelt function occurs. Further, either in full-back mode or when the back of the booster is removed, the arm rest design impedes easy access to the car's seat belt apparatus making it difficult to click the belt in. I also found this issue was mentioned in this third party review of the Oobr seat: [XXX] . I contacted the manufacturer and was offered no recourse. Short of having video of when the belt is locked with child in place, I took photos showing the belt threader and how arm rest impede buckle. The belt positioner is causing the problem because it creates tension that causes the car's seat belt to lock rendering the seat impossible or very difficult and finicky to use with a seatbelt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving 45 mph on the highway, the vehicle suddenly loses power and shuts off. Dash instructed me to place the car in park and start the vehicle manually. This has happened 4+ times in the last two months. Volkswagen dealer states that no codes are showing and they are unable to fix it. This is extremely dangerous!!

I have been experiencing problems with my car's navigation system where the system shows the wrong location of the car. It does not matter if I used the car's navigation system or Apple Maps via CarPlay, the location on the map is often wrong. This could easily be a safety issue especially when using the navigation system in an unfamiliar area. This issue seems to be widespread across different model years for the Atlas.

Car stalled when stopped in drive. Car has auto start stop but did not restart when pressing gas pedal from break. Car had to be manually restarted. This is hazardous to myself and other drivers if I cannot start after stopping at a light, stop sign or in traffic. Problem is intermittent and occurs unpredictably. Car was recently purchased and inspected before purchase but not since. No warning lamps/message but message did appear to restart car manually due to the stall

The start/stop system will activate and shut the vehicle down totally (at random times), even when in drive, and at times prematurely before even coming to a complete stop. When you move the steering wheel or take your foot off of the brake, the vehicle should automatically start back up, but the vehicle totally shuts off, asking: "Did you forget anything? Everyone out of the vehicle?" [XXX], first occurrence of this completely shutting down in the city of Pittsburgh, PA, on a busy bridge after the vehicle was idling for about 45-60 seconds in traffic. I hadn't experienced this problem in any vehicle before, so it took quick thinking to figure out that I had to put the vehicle back into park before it would start back up. If I had to move quickly, I was not able to do so. [XXX] while pulling out from a stop, nothing in front of us at all, the vehicle started to shut down while pressing the gas and at the same time the front collision system was beeping even though there was nothing at all in front of us. [XXX] infotainment screen blacked out for the VW technician while it was in for service due to multiple issues. The reason I am stating that in this complaint: multiple VW technicians and service personnel have stated that the infotainment system is the brain for the vehicle, if it is acting up, can cause problems with almost anything in the vehicle. [XXX], in the middle of a quick 3-point turn at the end of my street, the engine shut down totally while shifting from drive to reverse, asked if I forgot anything/anyone in the backseat, then, when shifting to park (to start the vehicle back up a.s.a.p.), it started itself back up without me touching the start/stop ignition button. [XXX] while accelerating up a hill in Pittsburgh, the vehicle started sputtering as if it was stalling out, engine misfiring. [XXX] vehicle in drive, stopped for approx. 20 seconds, again shut completely down, shift to P to restart. (con't) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

(part 2) vehicle service records available upon request. The only problem confirmed by the dealership is infotainment system issues on multiple occasions. All aforementioned issues in complaint 1 are legitimate safety issues. If a vehicle is in motion, or needs to be in motion on a public road/highway/crossing railroad & transit tracks, etc. and shuts down, sputters, or lunges, it could be fatal for not only myself and occupants of my vehicle, but could be a danger to others on the road or walkways as well. Further scenarios noted, but not limited to the following: 07/10/23, vehicle lunged forward as if I hit the gas while my foot was firmly pressed on the brake, while waiting to turn onto a busy state road. This is a huge safety issue. I could have rear-ended someone if they were in front of me, or hit into oncoming traffic if anyone was passing by at that moment. 6/25/23, while driving my VW dealership loaner vehicle, a '23 Atlas, engine jumped as if the gas peddle was pressed while at a complete stop in city-setting traffic and moved forward. I reported both incidents to VW dealership. I was told the F5 module was to blame for most issues, due to them being "COVID" era computer chips, and once they became available they would replace. 07/31/23, I was told a new module would not help, that instead a software update to the infotainment system should fix any problems, and the update was performed. To date, three software updates have been performed on this vehicle, including a new F1 module on 10/6/23. All problems still randomly persist, without rhyme or reason. These are not the only problems with this vehicle, per guidelines, I am keeping to immediate safety issues. 09/03/23 VW engaged brakes while backing up onto a brand new driveway with no vehicles, plants, people around. Back-up assist will not shut down while towing cargo carrier unless aftermarket part is purchased, making the vehicle brake as if avoiding crash and jarring occupants.

The radio will occasionally blast this really loud sound that sounds similar to a helicopter. The only way that I have found to stop it is to pull-over, turn-off the car, and wait for the radio to timeout (the radio will stay on for a period after the ignition is turned-off). From my online research (there are others with this same issue, and it appears to be related to the Fender sound system), the issue appears to be the main amplifier, but dealer has not been able to confirm this. This issue could potentially be dangerous as the sound is very loud and could possible scare someone into having an accident.

The vehicle only has 15K miles and the breaks are already producing a grinding sound. Brought it back to the dealership and they said that the pads and rotors are measuring correct and that it was the humidity. No vehicle that we have ever experiences has had grinding, so new and blamed weather. They are stating that the pads and rotors are made up of higher iron and corrosion is happening quicker. This is unacceptable and put extra wear on the vehicle breaking components ultimately putting breaking at risk.

The car engine shuts off several times a day, all the dash lights comes on and say that I am driving with the emergency transmission mode. The break is making a noise like metal against metal. My wife and kids are in risk because this is happening in the middle of a busy California freeway. I set up 2 service appointments that takes almost a month to find availability and when you finally find, they need the car for at least a week for testing, but cant provide a car loaner. no warnings before the engine stops.

What component or system failed or malfunctioned, and is it available for inspection upon request? YES How was your safety or the safety of others put at risk? NO Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?YES. They cannot reproduce as they test drive the vehicle upon arrival and it something that happens when the car has been sitting.

The design of the tilt and telescope steering column allows for an adjustment position that will cause the turn signal stalk to bind against the instrument panel trim with the steering wheel adjusted up and forward. This prohibits proper use of the turn signal and headlight dimmer functions. A clear design defect

Engine unexpectedly stalls at low speed requiring a full restart. Happened one time to me less than 2 months after purchasing the vehicle brand new. Many others reported the same issue with this model and for them often times the issue persisted after dealer repairs (carbon canister replacement, etc). This is a very serious safety issue since a vehicle stalling unexpectedly in the middle of traffic can throw off the driver or other drivers on the road resulting in a collision. Some reports cite 2021 models and it is concerning the manufacturer did not address the problem going back 2-3 years.

I was making a right turn, I pressed the gas and turned my wheel right to make the turn and the steering wheel then locked and I couldn’t straighten it out and ended up driving over the sidewalk and crashing into a building. My car was totaled and I went to the hospital due to airbag burns. My insurance picked up the car and it is available to be inspected.

The contact owns a 2023 Volkswagen Atlas. The contact stated while driving 35 MPH, the instrument panel went black. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the radio/Navigation system head unit needed to be replaced. The radio/Navigation system head unit was replaced; however, two weeks later the failure recurred. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 1,834.

The first incident that occurred is that my car came to a complete stop while I was backing out of a driveway. I did not move at all while I pressed the accelerator (tried this while in drive and reverse), but my car stayed on. No lights or warning signals came up. Turned car off and on again, and I was able to drive away with no issues. Exactly 1 week later, I was trying to cross a 4-way intersection - all stop signs. When it was my turn to go, I took my foot off the brake, but my car did not move. The only warning/message that came up was to manually start my car. I was unable to start my car again, and it felt like the brakes locked up. I couldn't press them down all the way. After about 5 minutes, I was able to start my car and move it off to the side of the road. It was 8 PM and I was 1 hour away from home with my infant in the back seat. My car was towed to the nearest dealership the next morning. I am being told there are 3 known recurrent issues with the Atlas model since 2017, but Volkswagen will not change any parts until a fault is picked up by the computer. The dealership has not picked up any faults, and I am told I will probably have to bring my car back 3-4 more times before anything will be done. I now have to drive my car knowing it will most likely shut off again at any time, and I have my infant with me 99% of the time. I am scared for our lives.

The rear door on the SUV has opened spontaneously while parked on two occasions. The car has been owned by me for just 3 months and has 3577 miles on it currently. Within 2 days of taking delivery (129 miles) the care needed reprogramming. I noted a warning light and error message with auto start / stop 2 days ago. The dealer has not been able to reproduce this intermittent problem.

When the vehicle is wet (after car wash or when it rains), the breaks start screeching and the breaking jerks suddenly. It’s a terrible sound and terrible feeling because it’s unexpected and abnormal

The contact owns a 2023 Volkswagen Atlas. The contact stated that his wife placed a cushion on the front passenger’s seat and the occupant detection system failed to recognize that a passenger was seated in the seat, causing the air bag to turn off. The vehicle was taken to the dealer who stated that the front passenger’s side air bag senor had not recognized that there was a cushion underneath the seat. The contact was advised not to place the cushion on the seat. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 544.

I'm emailing due to issues with my 2023 Cross Sport I purchased. It's a dire situation, as I had issues with my 2021 Cross Sport and VW ended up repurchasing the vehicle from me due a number of safety concerns. During my search for a new vehicle, I could not find anything that I liked so I ended up contacting Hawk VW in Joliet, IL to ask about the new 2023 Cross Sport and asked if they were aware of any issues and they said no. I purchased a 2023 Cross Sport on September 28, 2022 in hopes that I would have a more pleasant experience. This is a decision that would come back to haunt me. I contacted my salesman on October 12th to let him know that the car wasn't driving well. I told him there seemed to be a kind of jerk or stall while I was driving. He told me that "the Cross Sport and all VW's do have an assist feature where if you suddenly press the gas the car will try to react that is were the sudden acceleration will occur." I told him it wasn't a sudden acceleration...it was more like a jerk and hard to explain. This would happen while I was driving. I kept driving and it would still happen, but I just went along with him saying it was the assist feature. On May 23rd, I emailed him to let him know that my car had off twice in a week with a message saying manually start engine. I took it in on June 5th and was told it was the fuel pump and fuel pump sensor. On June 13th I let them know it cut off again. I took it in on July 5th and was told it was the EVAP canister. Now today, July 10th, they are saying they will replace the fuel tank as well and the part should be in Wednesday. I feel as if VW is definitely aware of these safety issues, as there's a VW forum out there and a lot of owners are having the same issues. Something needs to be done before someone gets hurt, or worse. I pray that doesn't happen but this is truly ridiculous and frustrating at this point.

The “Front Assist” feature malfunctioned while driving. While driving at 29 mph, the vehicle “Front Assist” feature initiated. A red warning icon illuminated on the dashboard signaling an imminent/impending collision and caused the vehicle to immediately lock the vehicles brakes and seat belts. There were NO pedestrians, vehicles, or objects ahead or remotely close to the roadway. The front of the vehicle was clear or debris and foreign objects. It was sunny and clear. If the roadway was rainy or snowy — the brakes and steering locking up would’ve been catastrophic. Vehicle has not been to dealership for inspection/testing of the system as event occurred earlier today. Vehicle has not been inspected by manufacturer, police, insurance representatives or others as of present. Other than this event occurring once before, there has been no indication or warning lights — other than the large red dashboard icon.

The wireless phone charging pad causes phone to become extremely hot to the point where the phone stops working and shows a warning message about its hot temperature --fire risk. Phone was in the wireless charging pad for about 30-minutes. My family and I have I-phones (Apple I-Phone Model 12). Prior to the hot temperature incident, the wireless charging pad would not charge the phone and on many occasions would not even register that the phone was on the pad to charge. This has happened with and without the phone's case and with different phones. The vehicle was checked by local VW Service department but not fixed because there is no repairs/updates provided by VW, per Service Advisor. Therefore the issue remains. Please address the wireless phone charger pad issue. Thanks.

Car was returned from VW dealer Friday for door harness replacement. Saturday night around 930pm we were driving on the toll road when the car starts malfunctioning at 75mph. Various warnings flashed and beeped. My husband was trying to keep control and merge over to slower lanes so we could pull over to safety. During this time the speedometer showed we were going zero which we clearly were not, windows started rolling down then the vehicles screens and outside lighting went black. This is at night while trying to get over 3 lanes of traffic safely. We coasted off ramp where car died. Had interior lighting on knobs, but no outside lights and could not start or be put into neutral. Stranded with windows stuck down and waiting long time for a tow truck due to holiday weekend (night before Easter). Poor tow truck driver had a difficult time due to how the vehicle locked up and could not be put into neutral, not even manually. The tow truck driver was finally able to get the car loaded and gave us a ride home. Due to holiday, VW roadside assistance was not available and couldn't tow to dealer until Monday. Monday morning the VW tow company had a difficult time getting vehicle loaded because the way it locked up and still would not start. It had power such as interior lights, but would not start, couldn't be put into neutral and windows still down. Due to the fact this has happened several times in this BRAND NEW vehicle I was able to record the incident. I can attach recording and screenshots if it will let me.

Purchased brand new 2023 Atlas Premium R line. First few weeks noticed exposed wires above pedals under steering wheel area, A/C not blowing cold air and touchscreen glitches. Took back to dealer March 2-18. They put a panel over exposed wires factory forgot. They also said they could not find anything wrong with AC or touchscreen. It was working fine, then few days later same problems followed by total power loss/ car completely shut off and locked up when accelerating at a traffic light. Then about week later car abruptly came to a complete stop while driving on road. No warnings prior, after randomly braking itself various alerts flashed and beeped while windows malfunctioned rolling themselves down. Screens then went black. The next day tried to test it out slowly to drive it back to the dealer, but did the same thing twice within 20 min. Luckily was driving at a slower speed this time. Had it towed to the nearest VW dealer where it currently is now. Reporting this braking, electrical malfunction because not only is a car that randomly stops and brakes itself dangerous to the people in it, it's a safety hazard for anyone behind or near it. Shocked this could even happen, I looked up the issue and found VW had a similar problem in others with the door harness, but this was at a faster speed and more than the brakes failed and went haywire. Something electrical or faulty wiring may seriously be wrong with these 2023's and don't want anyone to get hurt. The pictures attached are from second incident. Didn't know it was going to brake and stop so didn't have time to capture it stopping, and at the moment first instinct is to control car and pull over safely. But did manage to take pictures of random error codes before it goes black and back to normal like nothing happened. So scary and unsafe.

Shortly after leaving the dealership, and while driving on the highway, I was cut off by another vehicle and the front assist / collision avoidance did not turn. I immediately reported the issue to the dealership, and the next day the representative came over, reviewed all the settings, and confirmed that it was properly configured. Nonetheless, it still did not work. Moreover, the alert has only occurred sporadically and under odd circumstances, such as an empty intersection (but not always, even though I drive by the same intersection very frequently). I took the vehicle to the service department for inspection, and they told me that all of the sensors appear to be working correctly. Nonetheless, it is clear that the system is not working. Indeed, it should have activated (at least the alarm) under other circumstances, and it has not. I wrote to VW in February, and they have not responded.

The Airbag warning light turns on/off at random times while operating vehicle. Sometimes the light remains on until the vehicle is restarted. During the events, only the driver was in the vehicle and nothing was on top of the passenger seats. There is also a pop-up Airbag message that displays on the dashboard panel and stays on for several seconds, when the Airbag warning light turns on.

I was driving on a city road and making a right turn on a green light, I glanced to the left to avoid any driver possibly crossing a red light as I usually do as a defensive driver! Before I know it my SUV had jumped the median divider into the other side of the road and landed on another vehicle stopped. The safety system did not give me any signals to stop or to auto stop. I was very slow and from previous experience with this vehicle it did stop at being close to a concrete side of the street but in this situation it did not. None of ADAS parts of the system worked! My ATLAS is badly damaged so is the other car. I have other issues in the last month that were not as dangerous but are glitches in the safety and technology package. I contacted VW but they said that the design does not cover this, which is not correct based on other situations I noticed in the last three months since I purchased this vehicle.

I was driving on the highway when suddenly the sunroof shattered, sending broken glass all inside the vehicle right above the passenger seats. Nothing hit the window as there were no cars around us, in broad daylight, with clear skies. It is unknown what caused this other than a manufacturing defect.

While driving down the road at about 50 mph, the vehicle engine shut off. The vehicle lost all power to the engine, dash board, and steering. The vehicle was unable to be moved as it could not be shifted into neutral so as to push it out of the roadway. After approximately 30 minutes, the vehicle was able to restart. The vehicle then drove for about 1 mile before it lost all power again. This incident created a grave risk, as the vehicle stopped in the lane of traffic, without any warning, and was unable to be moved. The vehicle is approximately 1 month old, with less then 4000 miles on it.