1V2CMPE80PC0325272023 VOLKSWAGEN ID.4Pro

This is a supplemental report to my previous filing regarding a 2023 VW ID.4 battery fire. On May 28, 2025, while being operated, the vehicle suffered a catastrophic thermal event. White smoke emanated from the front compartment followed by active flames. The vehicle was a total loss. Critical Safety Finding: A subsequent forensic examination conducted on October 29, 2025 (File 27739-01) by a certified fire investigator confirmed that after the initial fire was suppressed, the vehicle reportedly caught fire an additional time while being held at a tow/storage facility. Component Failure: The fire originated in the front compartment area. The failure is consistent with the "thermal runaway" risks identified in Recall 26V030, involving defective battery cell electrodes. Safety Risk: The multiple ignition nature of this failure poses a lethal risk to occupants, emergency responders, and tow/salvage facility operators. The fact that the vehicle reignited twice in storage, long after the initial suppression, suggests that current safety protocols or the scope of the existing recall may not fully address the volatility of this specific battery defect. Inspection Status: The vehicle was inspected by the manufacturer’s engineers and an independent forensic investigator. However, the manufacturer and the insurer are currently withholding the Photographic Report and Technical Field Report from the consumer. These records are vital to understanding the severity of the "multiple -ignition" event and should be subpoenaed or requested by NHTSA investigators to ensure the recall remedy is sufficient to prevent secondary fires in storage environments.

I was charging at Electrify America charging station for approximately 20 minutes when suddenly I felt the ID.4 shaking and then seconds later I was surrounded by smoke coming from outside and beneath the ID.4. The ID.4 was not turned on and was completely stationary. I unplugged the vehicle. During this time I made a best effort to not inhale but it happened so quickly that it was unavoidable. The smoke smelled really toxic and tasted like chemicals. I felt nauseous and woozy afterwards. I called 911 to report the smoke coming out of my ID.4. Call was made at 6pm, seconds after the smoke started pouring out. The vehicle was releasing extreme amounts of cloudy thick white smoke and it completely engulfed the ID.4 itself. There was also an orange/pink-like liquid pouring out of the left side of the vehicle from the bottom. The fire department came and from what they told me, they cut a "cut loop" to prevent the battery from continuing to get more power. They told me the cells in the battery were continuing to release energy and heat to the point that it was melting the carpets in the ID.4's floor. They hosed it down for over 2 hours until the battery was cooled off enough and safe to be towed to a safe area. There had been no warning leading to this. The car did not alarm of any issues.

Car is developing a paint chip even on the top of the hood since the car was purchased. According to google search, some of white and gray colored made in the USA Id4 card have the paint issues.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced reduced range and reduced performance due to a failure associated with the recall, and the vehicle had stalled on several occasions and had to be towed to the local dealer. Additionally, while driving, the rear passenger’s side door erroneously opened while a passenger was seated next to the door, and the infotainment screen was unintentionally reset, and the screen went blank. The cause of the failures was not yet determined. The failure mileage was 9,000.

I am submitting this complaint as a follow-up to three prior NHTSA complaints regarding this same vehicle: Complaint #11714848 (submitted 2/1/2026) Complaint #11714852 (submitted 2/1/2026) Complaint #11716040 (submitted 2/5/2026) These prior complaints document a progression of serious electrical, charging, and vehicle control issues that have worsened over time. Initially, the vehicle experienced widespread software and electrical failures affecting core driving and safety systems, including loss of power while driving, unintended system activation, blank instrument displays, and failure of safety-related features such as the SOS emergency system. These issues escalated to include severe charging system failures, inability to reliably charge the vehicle, dramatically reduced range, and intermittent propulsion loss. On February 4, 2026, the vehicle became completely inoperable, displaying multiple critical warnings including “Drive system error,” “Electrical system not working correctly,” and inability to start or move the vehicle. The vehicle was towed to the dealership on February 5, 2026 for repair. I have now been informed by both Volkswagen and the dealership that they have been unable to identify or implement a repair for these issues. Despite this, they plan to return the vehicle to me without performing any substantive repairs. I have been told that diagnostic fault codes have been cleared and that the vehicle is now considered “safe” to drive. However, no root cause has been identified, and no repairs have been made to correct the underlying defects that led to loss of power, system failures, and complete inoperability. The issues previously reported remain unresolved and include: Loss of power while driving Dashboard and infotainment displays going blank while driving Vehicle shifting into park unexpectedly Cruise control activating without driver input Charging system failures preventing reliable charging Repeated warnings indicating unsafe oper

The driver of my vehicle stated that my car suddenly lurched forward striking a cross passing vehicle. He did not accelerate and the emergency brake system failed to engage in advance of an obvious and avoidable crash.

the car battery is recalled and I am unable to use DC fast charging and must limit charging to 80%. These limitations substantially impair the vehicle’s intended use, value, and practicality—especially for long-distance travel, which was a primary reason for my purchase.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while charging the vehicle at a charging station, the charging port started smoking. Upon removing the charger, the contact became aware of a loose pin and melted plastic. The vehicle was driven to a dealer, but the dealer declined to service the vehicle without providing a reason for declining to service the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 42,000.

My car failed to connect/stay connected to a charger. When a successful charge started, within 5 minutes , my dash lit up with warning messages to stop moving the car. Place car in park. Battery needs to be replaced. My car was in park at the time. Then the charging session ended and wouldn't reconnect. My car wouldn't start either. Leaving me stranded at the charging station . I called for towing service for which I was charged $122.88 for the tow. Then $479 for a new 12v battery. This didn't fix the issue. My car has been at Hawk since then waiting for a main battery. This is an unreasonable amount of time.

1. The car accelerates erratically when it is charged to 90 to 100%. This just plain dangerous. 2. The battery is charging to 100% when it set to charge to 80%. I learned that there is a recall for this vehicle due to the battery overheating and possibly catching on fire. However as of yesterday, there are neither diagnostics available to show whether the recall actually applies to my car, nor is their a repair available. Given the nature of the recall, this puts me in the untenable situation of not trusting my car battery - to not overheat and to not catch fire. I brought the car into VW Glenwood Springs and asked them to diagnose the problems. VW Glenwood neither charged the car to 100% nor did they drive it other than around the block. Therefore they did not experience the problem - and of course could not give me any answers. They said that car is safe to drive! I can attest that this car is not safe to drive.

Request for Investigation: Volkswagen is intentionally ignoring a widespread GPS/SOS module failure and leaving thousands of battery fire hazards on the road, while its dealers exploit safety service visits to extort customers. I urge the NHTSA to launch a formal investigation into VW’s failure to recall the defective GPS modules and their systemic practice of offering cash settlements to suppress safety defect reporting. Thank you for your attention to this urgent public safety matter. I stand ready to provide all supporting documentation, including the dealer’s fraudulent invoice and VW’s settlement communications, upon your request. I respectfully urge the NHTSA to act swiftly and decisively to prevent another corporate cover-up like Dieselgate, and before these unaddressed safety defects result in a fatal tragedy—as we recently saw with Hyundai's delayed recall following a child's death.

Claim submitted to VW Customer Care on March 8, 2026. Current problems cited include: Doors malfunctioning; vehicle difficult to start and power off; steering and braking warnings; complete loss of power steering; compromised performance in significant lag between accelerator depression and vehicle response; electrical malfunction alerts (17); numerous dashboard warnings; distressing repetitive whining sound (not mechanical); persistent underperformance regarding vehicle range. On March 10, vehicle was towed to commence inspection at Bay Ridge Volkswagen Service & Parts – [XXX] . Further evidence of vehicle issues provided as accompaniment to VW Customer Care Claim via: [XXX] This current March 2026 concern follows on multiple service visits and loss of vehicle usage during April–August 2025 claims process. During this time, Brooklyn Volkswagen Service (now permanently closed) conducted an evaluation of the car, including documented video evidence of issues with the car – even beyond those which were the original cause for my concerns (e.g. they cited degradation of cables and wiring within the car’s hood due to their being made of edible soy wrappings). Link provided: [XXX] . Vehicle was ultimately released back to me with unresolved repairs (citing backorder of parts amongst other concerns that VW would not consent to resolving related to compromised bumper electronics) and interim repair offered to resolve compromise to vehicle airbag systems. The primary use of this vehicle is in transportation of my children. It is patently unsafe to drive. Given that the vehicle is subject to a federal safety recall without an available remedy I have requested a prompt determination of the vehicle repurchase / lease buy‑back and compensation for loss of use and incurred costs to support alternative transportation requirements until resolution under this claim. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle lurched forward as I was parking and hit a parked vehicle in front of me; it accelerated forward even though my foot wasn't on the accelerator. I have contacted VW and was told to take the vehicle to a VW dealer to be inspected; that is happening next week. I did not notice any warning lamps, messages or other symptoms prior to the accident. I had just installed the VW recommended software update 2 days prior.

I am submitting a safety complaint regarding my 2023 Volkswagen ID.4 AWD Pro S, VIN [XXX] , which is subject to Manufacturer Recall No. 93EA / NHTSA Recall No. 26V030, issued on January 21, 2026. According to the recall, in rare circumstances, the high-voltage battery modules may experience thermal propagation, possibly resulting in a vehicle fire. The recall further states that customers may experience loss of range and/or performance if the recall condition exists in the vehicle. The stated safety risk is that the vehicle may catch fire due to battery-related thermal propagation. I brought the vehicle to an authorized Volkswagen dealership for diagnosis and warranty/recall repair after learning of the recall. However, nearly two months after the recall was issued, the remedy is still not available. As a result, I remain in possession of and am expected to continue using a vehicle that is subject to a serious fire-related safety recall, without any available repair to correct the defect. This creates an ongoing safety concern. I do not feel safe continuing to drive or park the vehicle because of the possibility of a battery fire. My concern is heightened as warmer weather approaches, because heat may increase battery-related fire risks. Even if the event is described as rare, a fire risk involving a high-voltage battery is serious and presents an unacceptable safety concern for me as the driver and for others around the vehicle. The manufacturer has acknowledged the defect through the recall, but has not made a timely remedy available. I am asking NHTSA to note that consumers are being left without a repair for a serious recalled safety defect for an extended period of time. Vehicle information: •Year/Make/Model: 2023 Volkswagen ID.4 AWD Pro S •VIN: [XXX] •Purchase/Lease Type: Leased •Delivery Date: December 7, 2023 •Recall Number: Volkswagen 93EA / NHTSA 26V030 I presented the vehicle to for repair, but no remedy is available INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle’s GPS/navigation system repeatedly misrepresents the vehicle’s physical location while driving. The defect includes incorrect vehicle positioning on the map display, including instances where the vehicle appears in incorrect geographic locations (including appearing in the middle of a river). While actively navigating, the system has recalculated routes incorrectly and changed estimated travel time from approximately two hours remaining to six hours, despite no change in route or conditions. This occurred during highway driving. The GPS malfunction also affects Apple CarPlay navigation when the phone is connected to the vehicle. When connected, the vehicle’s incorrect GPS data corrupts phone navigation routing. The defect further affects the vehicle’s heads-up display and traffic sign recognition system. The system has displayed incorrect speed limits (including displaying higher speed limits in lower-speed areas), which contributed to receiving a speeding citation. The issue makes reliable route planning and EV charging planning difficult or impossible during longer trips. The vehicle has been presented for repair three times. Dealership documentation verifies that the GPS and compass were incorrect. A technical case was opened with Volkswagen (Case RK-1536905), and I also opened multiple customer care cases on my own, to no avail. The vehicle was returned unrepaired with the statement that the concern is under review and no repair solution is currently available. The defect remains unresolved. This issue affects navigation accuracy, traffic sign recognition accuracy, and safe routing.

The instrument panel in my car went completely dark, leaving me without any knowledge of my speed. This is a massive safety risk. I am taking it to the dealership tomorrow, but there are no issues that came up when this failed, it just failed to boot correctly, and nothing I could do would bring it back.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. In addition, a message to take the vehicle to the dealer was displayed. The contact stated that the failure occurred while the vehicle was charged to 90–100 percent. The contact stated that the vehicle did not drive safely and did not charge properly. The vehicle was taken to the dealer; however, the vehicle had not yet been inspected. The contact received notification of NHTSA Campaign Number: 26V030000 (Electrical System); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.

I am advised by VW to not charge this vehicle using the L3 super chargers along with not to charge it "inside" a garage. However, there is no way to charge the vehicle then without spending thousands to have an electrician move the plug outside. So I am forced to have this vehicle not usable and VW offers zero fix. I have written them a formal demand letter over 3 weeks ago requesting a fix or buy back and they ignore it. They have sold a vehicle which is clearly unsafe, however offer no fix

The vehicle continues to unlock itself. The dealer has been able to reproduce the problem. First repair. They said it was because of a recall to do with the door handles, even though the recall didn’t state any of that cause they were able to reproduce the vehicle unlocking itself after the recall so they did a software update once I took the vehicle home was able to reproduce, and the issue of it unlocking itself continued. I returned the vehicle to the same dealer and which they had the vehicle for an additional 26 days with another software update and then they had to call in to the tech line where they had to replace the control module that still didn’t fix the issue then had to replace a key then they released the vehicle back to me as they exhausted all their options and the issue is still present unable to drive the vehicle due to security concerns

For the past seven months, my vehicle‘s location settings have been off. It has been to the dealership multiple times and is connected to satellite, but is unable to show the proper location for the car. While I am driving, I am often unable to use my cell phones Apple or Google Maps because the phone’s location services are off. As soon as I exit the car, my phone is able to find the correct location. I am so tired of getting conflicting information from Volkswagen. I’ve also had glitches with the computer system, where the infotainment system will turn off and everything turns black while I’m driving, not allowing me to see my speed or anything else on the dash. This is a known issue with these vehicles, but we are not getting any support.

VW has informed me that my 2023 ID4 has a faulty battery that is at risk of catching fire. The VW corporate representative told me not to charge at fast charging stations and to keep it clear from my property because of the risk of it catching fire. VW has not issued the recall yet as they dont have a solution, but warned me about the dangers. They said they don't expect to issue the recall until mid march. I also talked to a VW dealer and they said when the recall comes out that the wait time to fix will be significant. In the meantime, I feel very unsafe driving , charging, parking this car.

Abnormal inside tire wear leading to blow outs and flats. TSB 42M6 available for alignment, adjustment bolts and camber adjustments but it was not sent to my car and I've had to replace 2 sets of rear tires due to uneven wear. Mileage currently is at 35k. Dealer states no issues with suspension or alignment but can't explain the uneven wear. First time was in October 2024 and then this time February 2026. Car was newly driven January 2023. Dealer is asking me to pay each time for new tires. Money or tire sales for them over my safety and the safety of others on the freeway shouldn't be the priority. I could've been in an accident or a rollover twice now. Fixing the actual issue is being neglected. The TSB should include my vehicle and should be a safety recall.

This vehicle is a total safety hazard due to two distinct failures: ​1. Unresolved Door Defect (14+ Months): For over 14 months, the vehicle has suffered from 'Self-Opening Door Handles.' Despite 4 repair attempts, the manufacturer has failed to fix this, posing a risk of doors opening while driving. ​2. Fire Risk & Use Restriction (Current Recall 26V-028): Currently, the vehicle is under a 'High-Voltage Battery Fire Risk' recall. The manufacturer has no remedy available and advises to 'Park Outside' and 'Away from Structures,' while also advising against fast charging. ​Conclusion: I am stuck with a car that has doors that open on their own and a battery that might catch fire. The manufacturer refuses to repurchase this unsafe vehicle. I request an immediate investigation.

Car is inoperable. The display states a number of issues: Display states that: 1. "Error: Drive System. Please service vehicle." 2. "Unable to Start. Please Remove the Charging Cable": Vehicle is unable to start due to the fact that the charger cable is still attached. The vehicle is not plugged in, and cannot be moved because of this. 3.Display states that "Range Cannot Be Calculated" 4."Electrical System Not Working Correctly! Safely Stop The Vehicle." This car has many issues, but these are new and are keeping the vehicle from being able to be operated

My 2023 VW ID4 has experienced multiple system failures/malfunctions (e.g., display, backup camera, climate controls, & speedometer failed) beginning in late November 2025. The following is a summary & an approximate timeline: Nov 4, 2025: “OUE7 – Software Update” email; dealer unable to complete (OTA update). Nov 7 & Nov 21, 2025: Weatherstrip repairs; maintenance inspections performed. Nov 30, 2025: Doors randomly unlocked; front, passenger door failed to latch; intermittent door popper issue. Door handles were previously replaced on Apr 2, 2025. Dec 14, 2025: Incorrect dynamic road signs/speed limits; vehicle mis‑positioned on maps; warnings: 1. “No data is available” 2. “Dynamic road sign display unavailable.” Dec 22, 2025: Major failures documented in photographs below: 1. Speedometer incorrect/no speed. 2. Brake/auto‑hold intermittent malfunction. 3. Multifunction display froze. 4. Defrost/climate controls unresponsive. 5. Backup camera failure. Dec 22, 2025 – Jan 15, 2026: Vehicle at dealer for ~24 days; dealer unable to replicate issues above. Dealer documented CarNet/connected vehicle issues. VW requested switching CarNet carriers (from Verizon to T‑Mobile), not possible for 2023 ID4. Jan 14–15, 2026: Dealer stated “safe to drive”; vehicle picked up. Dealer said VW would contact once they have a resolution for the CarNet. Jan 17, 2026: Same failures (display, backup camera, etc.) above reoccurred; documented by service advisor/manager. Jan 27, 2026: Notifications of open recalls: High‑voltage battery fire risk (NHTSA Recall IDs 26V028, 26V030). Jan 17 – Jan 30, 2026: Vehicle at dealer additional ~13 days; 5F modules replaced. CarNet issues & recalls still unresolved. OUE7 update still appears to be incomplete. Jan 30, 2026: Dealer stated “safe to drive” again; vehicle picked up. Today, the CarNet app / connected vehicle issues & open recall remain unresolved. Continues to show doors open, windows down, & incorrect charge, location, & mileage.

Date/Time of Incident: 1/29/36 at approximately 5:44 PM Location: Small school parking lot Vehicle: 2023 Volkswagen ID.4 On 1/29/36 at approximately 5:44 PM, I was pulling out of a parking space at low speed in a small school parking lot in my 2023 Volkswagen ID.4. As I began to move, the vehicle suddenly accelerated on its own, the steering would not turn left, and the car did not respond to braking, moving at an abnormal rate of speed over a very short distance. Prior to this, there had been no warning messages or alerts, except a routine notification to service the car in 1,000 miles. The collision involved three vehicles: my VW, the main car I hit, and a rental car. My car spun and veered sideways, the parked SUV on the right was pushed sideways, forming a rough “H” pattern, and the rental car went up onto a rail ramp where children walk. My grandson observed the car’s tires spinning at impact, and he hit the seat behind me. Without the parked cars, the vehicle would have continued directly toward the school building, creating a very serious risk of fatal injuries to parents, staff, and children. Injuries: Myself — pain and emotional trauma; grandson — soft cast on foot/leg, crutches, pain; his mother — pain. The vehicle is awaiting Volkswagen guidance for inspection. Likely involved systems include Speed Control, Fuel/Propulsion System, and Electrical, but the exact cause is UNKNOWN. The incident has been reported to State Farm (claim #0596B819B), Volkswagen (Case #07294060), and police.

Vehicle has widespread software/electronic failures affecting driving and safety systems. Failures cause erratic, loss of information while driving, unintended systems activation, and loss of emergency services. While operating the vehicle during routine driving, multiple safety-related electronic systems malfunction. The instrument panel and center display intermittently go completely blank while driving, removing speed and warning information. The vehicle has shifted into Park on its own while stopped at traffic lights (with the driver seated and seat belt fastened). Cruise control activates without driver input. Voice control activates repeatedly without pressing the steering-wheel button. Intermittent, but significant loss of propulsion power has occurred while driving. The backup camera intermittently remains on while driving forward and backup sensors intermittently fail. GPS location is severely inaccurate, the dynamic road sign display does not function, and the Emergency Call (SOS) system does not function. Car will not connect to the app, leaving many functions unavailable, including the ability to condition the battery before driving in cold conditions. Many of these issues have occurred multiple times over the course of the vehicle's history, but Volkswagen was able to fix many of these issues for a time. The date I have input below represents the approximate time the issues started to reoccur. I have made multiple attempts to resolve these issues with both the dealership and directly with Volkswagen.

The mobile app will not connect, preventing charging monitoring or battery pre-conditioning in cold weather. Charging frequently fails to initiate or stops prematurely. Level 2 (slow) charging often stops after only 5–10% of charge is added but is unpredictable. Even when charging on a level 3 charger, the vehicle often charges to random levels below 80% (the level to which the vehicle is supposed to charge). DC fast charging is slow and often struggles to reach 40%-50% within a reasonable time. Charging equipment often reports significantly more energy delivered than vehicle displays. This has occurred at multiple charging locations (and multiple chargers). The vehicle’s range has been severely reduced. The vehicle’s range is dramatically less than it used to be. The battery is often drained and needs to be recharged in less than 100 miles. The vehicle often loses power. This is inconsistent, but when it happens, I am only able to get the vehicle moving at a very slow pace, which was not the case previously. I have contacted the selling dealer multiple times and Volkswagen directly. Charging-related issues have continued to worsen.

The navigation and GPS shows the car is hundreds of miles from where it actually is. In the event of an accident, the automatic emergency call will not show the proper location of the vehicle making any first responder assistance impossible. This is not a new problem for VW as several models including the ID.4 have had this problem as documented on several on-line owner groups. eg. https://www.vwidtalk.com/threads/navigation-and-sign-errors.13194/ The problem, as verified by my local VW dealer on Dec 30 2025, is the 5F module which controls the navigation and other functions that appear on the main screen (eg backup camera). This problem first happened in early December 2025. The navigation screen shows the car miles from where it actually is. The vehicle info screen will not display speed limit signs, or any gps related items (accidents, charging stations, etc). The car has been to the dealer twice to fix this problem. First time for 3 days and it is still there the second time, 4 days and counting. They seem to be either unable or unwilling to fix this problem.

My 2023 VW ID.4 AWD Pro S is subject to Recall 93EA (NHTSA 26V030) for battery fire risk. I must: park outside only (no garage), avoid all DC fast charging, and limit charge to 80%. These restrictions substantially impair use: Cannot park in my garage due to fire risk. Cannot travel beyond ~100 miles (no DC fast charging for longer trips). Reduced range from 80% charge limit. On 1/29/26, I contacted VW Customer CARE requesting repair timeline and accommodations since my lease ends 5/26/26. VW responded: "No fixed timeline for parts availability or repair" "No special lease-end accommodations" "Not processing buybacks at this time" I am paying $750.77/month for a vehicle I cannot fully use, with no repair timeline. My confidence in timely repair is further diminished because this vehicle also has an unfulfilled door handle recall (VW 57J9 / NHTSA 24V651, dated 9/4/24)—over 16 months without resolution. If VW cannot source door handles in 16 months, battery modules will not be available before my lease ends. Filing to document: Substantial impairment from recall restrictions. VW's inability to provide repair timeline. VW's refusal to accommodate affected customers. Pattern of unfulfilled recalls (door handle 16+ months). Request NHTSA monitor VW's recall remedy timeline and ensure affected owners receive timely repairs or appropriate alternatives.

The high-voltage battery in my two leased Volkswagen ID.4 vehicles are subject to NHTSA recall 26V030 (VW campaign 93EA, Jan 2026) for potential overheating and fire risk due to missing Self-Discharge Detection (SDD) software updates. This can cause thermal propagation even when parked. No failure or fire has happened in my vehicles yet; the battery remains available for inspection. However we do have warning lights, messages, range loss, and other electrical symptoms that have appeared before the recall notice. The defect creates a serious safety risk for my family. Both vehicles normally charge indoors in the garage directly under my toddler's bedroom. A fire during charging could endanger my young child and home. Recall guidance requires parking outdoors, no indoor/overnight charging, 80% max charge, and no Level 3 (DC fast) chargers until fixed (remedy starts ~March 2026). These restrictions make safe, practical use impossible: outdoor charging in Philly winter is impractical and risky (damage/theft), and no fast charging limits daily family mobility severely. The issue hasn't been reproduced or inspected by a dealer in my case—it's precautionary based on other vehicles' incidents. No manufacturer, police, or insurance inspection has occurred for my cars. VW denied buyback or relief, saying it's covered under warranty. Combined with prior recalls (door handles, software glitches needing repeated visits), this substantially impairs safe use. The fire risk forces unsustainable charging changes with young kids at home.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

After spending the past 3 hours with VW's customer care department I have a serious problem with their decision to close my case until VW determines a recall action plan even though... VW has instructed me not to park in my garage or charge overnight due to fire risk VW has no parts and no timeline Vehicle range is materially reduced from stated 290 miles to 160 in winter / 225 in summer VW refuses lease relief and refuses long term loaner car VW closed the case while the recall remains open

The navigation system does not work. It places the vehicle in places where it is not and shows erroneous speed limit displays and erroneous messages about traffic conditions which do not exist where the vehicle is actually located. The Volkswagen dealer says they have no fix for this and that many of their models have this problem.

The ABS violently stops at random times in parking lots or reversing from my garage going FWD or backwards, screen has turned black, software updates won’t go through, charging issues/wont charge, premature inner tire wear notably in the right rear passenger side, doors, especially passenger doors, won’t open, the heat is nonexistent in the rear & barely works in the front, most recently a code popped up in my app for powertrain. VW dealer wouldn’t specify until I came in person a month later & allowed me to take a picture of the code (attached) “Driving an EV with a P0AA600 isolation fault is dangerous, as it indicates a failure in the high-voltage (HV) system's insulation, causing current to leak to the chassis. Risks include severe electric shock or electrocution, fire hazards from damaged components, and potential complete vehicle failure or refusal to start.”

Problem Description The core issue stems from a production fault in the battery cells that can cause increased self-discharge. In a high-voltage battery pack, which operates like a chain of interconnected modules, a single faulty module with elevated self-discharge becomes the “weakest link.” This leads to: • Degradation of the overall usable capacity. • Reduced driving range and power limitations. • Potential cascading failures affecting additional modules over time. • Warning indicators, such as a yellow electrical system fault in the instrument cluster (fault code P0BBD00: Hybrid Battery Pack Voltage Variation Exceeded Limit). • Infotainment messages like “Electronic system does not work correctly. Please go to workshop.” • In severe cases, unexpected shutdowns or failure to pass technical inspections, potentially rendering the vehicle non-roadworthy under local regulations. The fault is linked to specific battery module part numbers from LG, including: • 0Z1.915.592.G/H/J • 0Z1.915.599.G/H/J/P These were produced through the end of 2023 (up to December 4, 2023) and include configurations like 12S2P (small capacity) and 8S3P (large capacity), meaning all MEB battery setups could be impacted. Volkswagen does not publicly disclose full VIN ranges, exact affected counts, or the precise technical cause of the manufacturing fault, but internal escalation procedures exist to identify additional defective batches.

The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle had experienced a failure related to the high-voltage battery, which prevented the vehicle from charging properly. The contact received notification of NHTSA Campaign Number: 25V836000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 63,000.

door-handle safety recall had previously been completed on this vehicle. While driving at normal city speed, the front passenger door opened unexpectedly while a passenger was seated inside, creating a serious safety risk. The passenger was restrained by a seat belt, preventing ejection. The vehicle was taken to a Volkswagen dealership, which inspected the vehicle and documented that multiple door latch bolts were missing and another bolt was loose following a Volkswagen-authorized door-handle repair. The dealership stated the condition was related to prior repair workmanship. There were no warning lamps or messages prior to the failure. Due to safety concerns, the vehicle was towed rather than driven after the incident. The vehicle remains available for inspection.

My wife was involved in an accident where the car (2023 VW ID4) drove itself and crashed into six parked cars while she was attempting to apply the brakes and had no control of the steering (it drove itself). I had the insurance carrier pull down the EDR data (attached) and I have attached the Police Accident Report (attached) for your review. Thankfully, no one was injured and I have enough liability coverage to cover the property damage but would like to see this matter investigated realizing we were lucky the next person may not be.

I am reporting a potential safety-related defect involving the high-voltage battery system and associated diagnostic software in a 2023 Volkswagen ID.4 Pro S AWD. The vehicle has experienced abnormal battery behavior, including accelerated degradation and confirmed system faults affecting battery management, charging, and vehicle communication. An independent EV diagnostic test shows the high-voltage battery at approximately 91% state of health, representing about 9% degradation in under two years of normal use. The testing facility stated this rate of degradation is abnormal for the vehicle’s age, where typical expectations would be significantly lower. In addition, vehicle diagnostics show confirmed and recurring fault codes involving critical systems, including the CAN Gateway (inter-module communication), the high-voltage battery charger/battery management interface, and the emergency call and communication module. These faults are repeatedly logged as “confirmed” and “test failed since last DTC clear,” indicating persistent system-level issues rather than intermittent events. These systems are responsible for battery condition reporting, charging control, communication between vehicle control modules, and safety/telemetry functions. Limitations or failures in these systems raise concerns that battery condition and integrity may not be accurately detected or reported to the driver. Volkswagen dealerships have declined to perform the definitive manufacturer-certified battery capacity test, stating it will not be authorized unless battery capacity is already below warranty thresholds. As a result, more accurate and intrusive testing is unavailable due to manufacturer policy rather than lack of concern. I am also aware of an independent investigation released in January 2026 documenting production-related battery cell defects in Volkswagen Group MEB vehicles from model years 2021–2023, involving increased battery self-discharge and diagnostic measures that may

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 25V836000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact requested vehicle rental assistance and a place to park the fire risk vehicle; however, the request was denied. The contact had not experienced a failure.

My ID.4 was charging in the driveway and it started on fire. My daughter came home from a friends house, saw it had started on fire, and called 911. By the time the fire department got to my house the fire had spread to the attic and continued further. My wife and pets were in the house when the fire started, but got out quickly. The vehicle has been inspected by an independent inspector in my driveway and then it was taken to an offsite facility in California to have an additional inspection. VW and Farmers Insurance (my insurance) have been involved with both inspections, but i have yet to see any information about that inspection. We saw no warning lights or any reason that we would have thought the car would start on fire. Your website would only allow me to add one photo. I have more photos that i would be happy to provide.

On May 28, 2025, a 2023 VW ID.4 spontaneously caught fire while in use. The local Fire Department and County Hazmat responded to the scene. The vehicle was declared a total loss due to thermal runaway and lithium battery fume toxicity. Crucially, the vehicle experienced a secondary ignition/re-fire several days later while in the custody of a towing company, resulting in the total destruction of the vehicle and damage to third-party property. The manufacturer participated in a joint inspection of the remains in late October 2025 but has not provided an explanation for the failure. This vehicle represents a severe public safety hazard, as the fire occurred without warning and the high-voltage battery system proved unstable enough to reignite days after the initial suppression. I am requesting a formal investigation into the high-voltage battery stability and potential manufacturing defects for this model year to prevent similar life-threatening incidents for other owners.

Since purchasing my vehicle in January of 2023 the front breaks have been squeaking. I brought this to the attention of the dealer where I purchased the vehicle, several times. I even asked them how I will I even supposed to know if I need new brakes because the start of the squeaking is typically a sign to get your brakes checked. Anyway, online auto forums are loaded with this squeaking brake problem!!! A few weeks ago I went in for service and VW told me my brakes were at 6mm, and suggested replacement of the pads. Yes, at 6 mm! So now all I can help but think that VW has known all along about this brake problem and at about year three, they feel that they can recommend a brake job. After leaving the dealership, I went to the garage near my house and they ordered new front pads and rotors. My problem has been resolved!! Squeaking gone!! The safety concern here is that driving this vehicle with the squeaky brakes for year will cause the driver to ignore the ongoing squeaking noise, which may result in them driving beyond the life of the brakes.

At a stop, the car began rapid acceleration by itself, the auto emergency brake began but it bypassed it and began accelerating again causing me to rear end someone at a red light

My Volkswagen ID.4 experienced a sudden crack in the windshield followed by smoke and fire near the dashboard/A-pillar area. The manufacturer denied responsibility and claimed the windshield crack caused the fire, but glass cannot ignite or cause an electrical fire. This is a serious safety hazard because the fire originated where electrical components and sensors are located. The incident occurred without any collision or external impact. The vehicle is still under lease, and Volkswagen refuses to investigate further. I am reporting this in case this defect affects more vehicles and poses a risk to other owners.

23 Volkswagen ID.4 Pro S AWD (82 kWh LG battery, <25k miles). Vehicle has permanently lost ~25% of usable battery capacity in less than 2 years. At 80% state-of-charge the Guess-O-Meter consistently shows only 200–205 miles (full-range estimate 250–255 miles instead of EPA 275 / real-world 280–300 miles in similar conditions). Multiple dealer-recommended BMS recalibrations (discharge below 10%, sit overnight, slow-charge to 100%) have failed to restore range. Persistent charging faults: B17E0F0 (charge connector lock), P1BF100 (no AC voltage detected), P1CAF00 (zero current time exceeded). Dealer has repeatedly claimed the condition is normal and refused full HV battery capacity diagnostic. Defect has been reproduced on multiple occasions and documented with screenshots and DTCs. This creates a safety risk due to severely inaccurate range prediction and potential for stranding. Request NHTSA investigate premature high-voltage battery degradation and charging system defects in 2023 Volkswagen ID.4 models equipped with LG batteries.

This event occurred on the night of Saturday, October 25. The entire software system crashed while driving on the highway in downtown chicago. This blacked out both the HMI screens (the driver "cockpit" and the media / vehicle management screen). This rendered the speedometer, battery charge indicator, cruise control indicator, media center, and advanced sensors unusable. I still able to accel/decel, use turn signals, and steer the car as normal but I could not tell how fast I was going nor how much remaining charge there was. After 1-2 minutes, the system fully rebooted and worked fine the rest of the trip. This was the first blackout we'd experienced--and it was the first time the cockpit (speedometer and such) was affected. However, the media center HMI regularly locks up and glitches: loading menus not linked to the certain buttons, lockups when multiple devices are connected, inability to reach VW servers,...) Software is on the most recent version available for my vehicle trim, though versions with many issues fixed have since been released. (We are stuck on ID software version 3.5 despite the most recent version being around 3.8.)

The component that keeps failing is the instrument panel and display panel completely blackout when driving. The instrument panels come back on shortly after blacking out. It also shows a message sometimes in red and sometimes in yellow that there's an electrical malfunction. That message goes away shortly as well. This has happened numerous times over the 3 years I've owned the car.Each time it happens its a total distraction and could result in a risk of a crash. I've taken it in for service multiple times and the dealer reports no findings because they can't replicate it. The last time I took it in they kept the car 2 months and when it was returned to me within the the first 2.5 hours it blacked out again. I've been in contact with VW Corporate and asked if this was related to NHTSA campaign number 24V34400 and they said my VIN is not affected by this recall. VW corporate says I have to pay 200 to the dealer if I want them to try and diagnose it again. I told them that's ridiculous, it should be included in recall number 24V34400. This is defefenitly a safety issue and not an isolated one just to my car.

Drivers side Door handle will often not open after Recalled handle was installed. Requires a great deal of force many times. Was told twice by dealer that we had to "relearn" how to open the door. This is a safety hazard if a firefighter or police officer tries to open door during an emergency

Continuously receiving error message to have front sensors cleaned. Vehicle brought into dealership several times, for weeks at a time. On last visit sensors replaced, and I was told that “ The front sensors have a level of damage caused by sand, salt and other road debris. This has resulted in some scratches which are triggering the sensors and giving you the warnings that you are referring to.” Given this, the front sensor issues are a manufacturing flaw. I asked this if the dealer and, given the stated cause of sand, salt and road debris the likely frequency. With no answer.

Severe vibration starting at approximately 50MPH and gets worse at higher speeds.

iD4 has had 2 recent recalls requiring software updates at the dealership. Vehicle was taken in 6/26/25 for door handle recall and software update. returned after 7 days, door handle replacement completed, but unable to do software update due to "server down". Dealer to call when server back up. The care began to have intermittent center screen going blank and backup camera not coming on in reverse. I called to confirm sever back up. took car in again 9/8/25, returned after 7 days after software update on 7th day. Back up camera was not working. It took a total of 14 days with car at the dealer to get software update completed. After the update, the schedule charging is no longer available and the back up camera no longer works. Took car back to dealer 9/18/25. The dealer says that the problem is caused by the camera, and that it needs to be replaced. Unfortunately, cameras are not available with no ETA when this issue will be resolved. The rear visibility without the backup camera is not very good and is unsafe to back out of parking spaces with limited visibility.

On October 04/2025 The vehicle was parked and stationary when it suddenly accelerated forward on its own. The brakes were completely unresponsive. I had a passenger in the front seat, and both she and I are certain that I was pressing the brake, but the car did not slow down at all. Within a few seconds, the vehicle gained speed, and I lost control. There was no space to maneuver, and I could do nothing but brace myself against the seat and watch my rear passengers. The vehicle continued forward and crashed into a tree directly in front, causing damage to the right side of the bumper, and a large rock in front also received the impact. The airbags did not deploy. The two rear passengers struck their heads during the impact and sustained bumps, and my dog was also affected in the collision.This accident occurred despite the car having a recent annual inspection and software update. The sudden acceleration is not the only issue I have experienced with this vehicle. I have had additional safety concerns. The doors would lock, unlock and open by themselves while driving on the freeway. On May 2024, my dog was trapped inside when the doors locked automatically with my keys inside the car. I had to ask a police official in my neighborhood for a phone to call roadside assistance, and it took several hours to get my dog out of the vehicle.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

Car cannot connect to internet so many functions are failing. Safety issue is the Emergency Response is non functional so in an accident cannot call emergency responders. Warranty service for this issue is refused, VW will not replace inoperative modules. Many other non-safety issue are effective including recognizing key for using car, GPS, etc.

The built in GPS map on the touchscreen of the car positions the car roughly 50 miles east of its current location. Minimally this can result in distracted driving if I attempt to use the map for directions since it has an inaccurate starting point. The VW dealership has not been able to repair the problem. Ten days in the shop and Volkswagen has not provided a remedy for this dangerous malfunction. No end in sight for this repair.

I am writing to bring to your attention an issue we recently encountered with our 2023 VW ID.4. We began hearing a clicking noise and brought the vehicle in for a diagnostic inspection. The dealership has informed us that the rear drive motor has failed and that the vehicle requires a full motor replacement, estimated at nearly $5,000. Our ID.4 is only 2.5 years old with 62,000 miles. We have truly enjoyed driving it and chose Volkswagen because of its reputation for quality and reliability. To see such a critical component fail this early is very disappointing.

We have dozens of videos of our ID.4 continuing to malfunction after the 919A recall had supposedly been completed. There are a slew of electrical and software issues related to windows, door handles, infotainment, charger handle disengagement, brakes and various sensors… We have gone through all of the proper channels. Two dealerships have attempted to advocate for us in Illinois and VW refuses to acknowledge any ongoing issues. It appears, possibly, that the ODIS system is not logging these errors at all. Files too large to upload. Can provide links.

To the left of the steering wheel, there is a button for “Max Windshield Defog”. When this button is pressed, the fan speed slows down and does not help clear visibility of a foggy windshield. Instead, the driver must navigate through several on screen menus to find and manually adjust for windshield defog, which is a safety concern while operating the vehicle.

While driving the infotainment system switched off entirely, the screen went black and after roughly 1 minute rebooted. I had both my hands on the steering wheel and was NOT operating the infotainment system. During this time, the right hand side of main clocks/dials in front of the driver inverted from black background to white background. Fortunately I was at a traffic light when this happened. I waited for the system to reset before I released the brake and drove on, it was not a very pleasant experience. I have already had software upgraded based on a previous recall to address this very issue. So clearly the recall did not address the issue.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? THE TAILGATE DOOR HOLDING MECHANISM (GAS PRESSURIZED STRUTS) HAS FAILED SO THAT THE DOOR NO LONGER STAYS OPEN. 2. How was your safety or the safety of others put at risk? YES, THE TAILGATE DOOR IS VERY HEAVY AND CAN COME DOWN VERY HARD ENDANGERING THOSE TRYING TO PUT THINGS IN THE TRUNK. WHEN IT FIRST STARTED HAPPENING, THE DOOR WOULD CLOSE SUDDENLY AND WITHOUT WARNING DURING PLACING ITEMS IN THE BACK AREA. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? UNKNOWN 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO

I was turning into a parking space on the street. I let my foot off the gas in order to brake.... as I did so the car LURCHED forward on its own about 2-3 feet running into the curb and damaging the wheel, the rim and the tire. I stomped on the brake, turned off the car, and restarted the car in order to finish parking (get out of traffic) and assess the damage. Thankfully nobody was hurt, although I am quite shaken up, losing confidence in the car... I have no idea what system malfunctioned.. the car went forward on its own with my foot off the accelerator. I've never experienced this before with this car or any other car. I drove the car directly to the service department at the dealership where they said they would inspect it and report it as well. I have not called the police. I have not alerted the insurance company. There were no warning lights before or after this incident.

The contact owns a 2023 Volkswagen ID4. The contact stated that while driving into his driveway at 20 MPH, his jacket brushed against the resume button for the cruise control, and the vehicle launched forward, causing him to crash into the curb on two occasions. While at a car wash, the contact brushed against the resume button, and the vehicle lunged forward, startling the car wash worker. There were no warning lights illuminated. The vehicle was taken to the local dealer, who dismissed his concerns and informed him that the type of failure was not possible. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 14,000.

This issue relates to NHTSA Recall 24V344 / VW Recall 919A as the repair for this recall has already been applied to my vehicle. Despite that, while driving, my vehicle experienced a complete electronics shutdown, including loss of the instrument cluster, center display, and rearview camera. This occurred after the recall 919A software update was applied. As such, I believe the safety of my self and others was put at risk. I brought my vehicle to the dealer for diagnosis and they identified fault code U111000 with symptom 7223 but informed me that this was classified “non-customer-relevant” and therefore should be ignored. I believe the repair that Volkswagen has provided for Recall 24V344 is ineffective and the conditions that instigated this recall still exist.

The contact owns a 2023 Volkswagen ID.4. The contact was informed that the vehicle was included in the NHTSA Campaign Numbers: 25V434000 (SERVICE BRAKES, SUSPENSION), 24V651000 (STRUCTURE), 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). After contacting the local dealer and the manufacturer, the contact was informed that parts to complete the recalls were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced the failure.

A message stating forward collision assist is unavailable. The adaptive cruise control does not see the vehicle in front of you. The vehicle randomly emergency brakes. And a four Mile drive it would emergency brake three times. Dealer stated it was fixed. I return to the vehicle an hour later stating the problem persists and it is not fixed or safe to drive. I have a text from the dealer confirming the problem persists they have unable to diagnose or repair. The car is in their possession since June 7th 2025

The cruise control failed to slow down , instead it accelerated . My safety and the safety of my families was put at risk due to a sudden stop in I25 southbound cause us to slow down and when I pushed the down arrows to slow us down and pushed the brake pedal we didn’t slow down, instead we were jolted forward in accelerating speeds. Thankfully we missed the car in front of us due to us me swerving into the shoulder to assure no collision. The problem has happened on 4 different occasions. Volkswagen is aware of the issue and we have not received any kind of update or remedy for the defect. No one has inspected it , we were to have an appointment this Monday Sept 9th to have it all checked out. The gps , sos button , road side assistance and speedometer aren’t functioning properly in our car as well. No warnings lights were on and no notifications of any problems.

I am a current lessee of a 2023 Volkswagen ID.4 (VIN: [XXX] ), leased on [XXX], under a 36‑month agreement (Lease Account #: [XXX]). The vehicle is still under warranty at 23,000 miles. The navigation/GPS system has a persistent defect (location drift far from actual position), verified by dealership technicians on multiple visits. On my second visit, the dealer refused to escalate to Volkswagen, citing a vague “Verizon update” explanation, despite my personal carrier being unrelated to the vehicle’s built-in navigation. The defect is plainly internal to the vehicle’s hardware/software. I attempted to contact Volkswagen Customer CARE and was left on hold for over 40 minutes before the call disconnected, with no assistance provided. This is a breach of warranty and a failure to provide adequate service. I request the Division compel Volkswagen to: - Escalate my case to technical specialists and repair the defect (including module replacement if necessary), or - Waive all lease-related fees and penalties (early termination, disposition, excess wear) if I return the vehicle due to unresolved defects. I can provide service records, dealership notes, video evidence, and call log INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There has been an active recall on this vehicle for one year. The dealership has failed to repair the door handle recall in a timely manner. The dealerships I have called said they don’t have the parts in stock to repair the recall.

The front left headlight parking light went out after 24 months. This is a product quality issue which should not happen.

Electronic Software vehicle manual not fully downloaded. Software versions also not in display

Buttons on steering wheel can be accidentally activated when you move your hand over buttons. Very dangerous.

While accelerating and decelerating, there is a low popping noise that comes from under the floor of the car. It sounds like metal reacting to a change in temperature when it pops, like if you pour hot water into a metal sink. This has been a consistent issue for over a year, and despite the dealerships attempts to fix the issue by replacing the sway bar and tightening the suspension and upper and lower control arms, the noise persists during acceleration and deceleration. The dealership was able to reproduce the issue when we have taken it in. There are no warning lights associated with this issue. If this issue is related to the battery or to the breaks, it could be a serious safety problem. We've taken it in for this issue 4 times and we'll take it in again this week, and the dealership has held the car for over two weeks total to try to fix it.

It appears that the wiring was chewed by a rodent. It also looks like it could be a case of the wiring rubbing on the vehicle and exposing the hv wire.

While driving at highway speeds, driver display went blank without warning. Similar symptoms to known issue causing a recall that was supposedly remedied.

It is very easy to inadvertently touch the "SET" button for the cruise control. The button is capacitive so a very light touch activates the button, and it is on the outer edge of steering wheel spoke, meaning a light brush while turning the wheel activate the button. When maneuvering at slow speeds (such as in a parking lot) this results in the car accelerating, uncommanded, and without warning, up to the minimum speed of the cruise control.

The contact owns a 2023 Volkswagen ID-4. The contact stated while pulling into a parking space at barely 2 MPH and depressing the brake pedal, the vehicle unintendedly accelerated and crashed into the rear of a building. The contact stated that while reversing from the scene, the failure recurred, and the vehicle failed to stop upon depressing the brake pedal and was uncontrollable. The contact stated that the vehicle crashed into a big concrete and iron post and stopped. A nearby auto body shop technician informed the contact that the vehicle was a total loss. There was no warning light illuminated. The contact stated that the automatic emergency braking system failed to engage as designed. The air bags did not deploy. The contact did not sustain any injuries. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the police impound lot. The insurance company then towed the vehicle to IAA, a salvage vehicle auction lot, but the insurance company had not confirmed that the vehicle was a total loss. There was was property damage. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 26,000.

Cruise control / resume cruise can inadvertently be activated due to the haptic touch pads on the steering wheel. On multiple occasions when exiting a highway after using cruise control and while turning the steering wheel, my hand inadvertently brushes against the RESUME haptic touch pad, causing the vehicle to immediately speed up to my last preset cruise speed. This is a constant issue as I use my vehicle daily for work purposes, and has caused multiple near-accidents. Per my dealer, Volkswagen does not have a fix for this. This is a non-issue in my other VW vehicle, as it has button instead of haptic touch on the steering wheel. Haptic touch should not be on a steering wheel.

The speed indication that syncs with posted speed limits does not work, it either posts an incorrect speed or no speed at all. VW indicated this only affects some vehicles and they have no fix. It’s extremely dangerous if I see the limit as 70 mph on the car and then 1 mile later see a sign indicating I’m in a 35 mph zone

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure). The contact stated that on several occasions after receiving a car wash, the driver’s side door failed to open as intended from the outside. The contact stated that the door needed to be opened from the inside. Additionally, the contact stated that on several occasions, while occupants were seated in the rear seat, the passengers were unable to exit the vehicle. The contact stated that during the failure, the rear seat occupants climbed over the seats to exit the vehicle. The vehicle was taken to a dealer, where it was determined that the driver’s side door handle was faulty, and the door handle needed to be replaced. The vehicle was repaired, but the failure reoccurred months later. The vehicle was taken to another dealer; however, the failure could not be duplicated. The manufacturer was notified of the failure. The failure was approximately 15,000.

I have been experiencing multiple issues with my vehicle. The backup camera frequently fails to respond, and the doors often do not open properly or get stuck. A significant concern is that the car does not hold a full charge, which severely impacts its range and reliability. I have brought these problems to Volkswagen on numerous occasions, but the most serious issue has recently emerged: the car has started stopping unexpectedly while driving. This is extremely dangerous and could potentially lead to an accident. It is a major safety concern that requires immediate attention.

I’m reporting a recurring issue with my 2023 Volkswagen ID.4 involving the electrical system and battery. Since December 2024, the vehicle has consistently displayed an “Electrical Malfunction” warning every single time the vehicle is turned on. This warning is always present — whether the vehicle is stationary or in motion — and does not clear. In addition, the infotainment and digital displays have shut down while driving, interfering with navigation and essential vehicle functions. The vehicle has undergone three separate battery replacements and one software repair, yet the issue persists. I’ve had to continue driving the vehicle with this constant malfunction alert due to extended wait times for service availability — sometimes over a month — with only one EV-certified technician per dealer in my area. All repairs and service confirmations have been completed by VW South Orlando, and the vehicle remains in the shop as of July 2025. I believe this unresolved electrical fault presents a serious and ongoing safety concern.

The incident occurred on May 24, 2025, while preparing to park the 2023 VW ID4. I had two occupants in the car with me. At the time of the incident, I was moving very slow with my foot on the brake, just about ready to stop and put the car in the park position, when the ID4 suddenly violently lurched forward. The car went over a cement parking stop continuing forward on to a sidewalk and then hit a building. I tried to stop the vehicle as quickly as I could. No collision lights, none of the usual sensors, and no automatic Collison braking came on. The only braking was by me. If someone would have been walking in front of the car at the time of the incident there would have been serious injuries, or deaths. Had the car had more room to accelerate before it hit the building, I think myself & my passengers could have been injured. The vehicle was taken into VW dealership who had the car for five weeks. The car was inspected by a VW engineer, final report states driver pressed the accelerator causing the vehicle to go forward at 54% acceleration. I expressed to the VW dealership that the car DID lunge but that I did not touch the accelerator. I had 2 passengers that can also verify that there were no warning lamps, sensors, or symptoms prior to the incident and normally the front sensors start beeping when you get too close to anything! After this incident I started to do some research and found on a VW Vortex forum that this type of incident has happened to numerous owners of ID 4's. Some of the writers to the forum had the exact same incident as mine, stating they were pulling into a parking spot ready to park and the car lunged. I also found it was happening to Audi owners a sister company of VW. My greatest concern is the frequency of this incident and the company's refusal to take any responsibility which was also widely reported on line. We had owned the VW ID4 for 2.5 years and never had anything like this happened before.

When driving at low speed in a parking log, vehicle began to accelerate suddenly. Driver was able to brake to avoid collision. Seemed to be due toaccidental touch of capacitive touch RES button on left side of steering wheel, which resumed previous ACC speed. ACC had not been use for several days prior, but system remembered previous high speed and tried to resume.

There is an ongoing NHTSA investigation into serious door-handle defects that can cause the doors to open unexpectedly while driving, which has remained unresolved for over a year. Additionally, the vehicle is subject to a recall regarding a missing gear-position indicator, posing a potential roll-away hazard. Despite my efforts to address these issues, Volkswagen has not provided timely or adequate remedies.

Automatic parking assist and reverse braking systems exhibit severe, recurring malfunctions causing collisions and injuries. On May 24, 2025, at approx. 4:10 PM, auto-park uncommanded the vehicle to strike a mailbox in a familiar spot. Dealer dismissed incident without diagnostics. Beyond this collision, the vehicle exhibits frequent, violent, unintended braking during reverse. This occurs when: Turning body to look back: System abruptly locks brakes, causing whiplash-like neck pain to me. Dealer stated this was "normal" for "driver seating" despite explanation. Encountering minor obstacles: System misidentifies leaves/garbage bins as threats, engaging full, hard braking. This causes extreme distress and has violently thrown passengers forward. My teenager son sustained a visible bruise for one week after hitting the console during one such incident March 2024 These system malfunctions create high risk of injury to occupants and pedestrians. The unpredictable braking events are a fundamental flaw. These issues were reported to the dealer within weeks of purchase and to VW Group of America Customer Care (800-822-8987) after the mailbox incident. They remain unresolved."

The right rear passenger door has become completely inoperable. It cannot be opened from the inside or outside of the vehicle. This is a critical safety risk because two child car seats are installed in the back, and the right side is the only accessible exit for an adult passenger. In the event of an accident or emergency, that adult would not be able to exit the vehicle. Additionally, the rear trunk has also intermittently failed to open since purchase. Both issues have been reported to the dealership. The trunk issue was previously noted but not repaired, and the door issue, which was intermittent at first, has now become a full failure. The problem has been documented on video and reported to both the dealership and the vehicle manufacturer. There were no warning lights or error messages, and no physical impact caused the failure. The dealership has been unable to provide timely repair or transportation assistance, leaving the vehicle unsafe for use with children. These issues may be related to known or recalled door and latch failures on this vehicle model. The car is under warranty and has fewer than 8,000 miles on it. Manufacturer inspection has not yet occurred due to scheduling delays.

I have encountered 2 high speed blowouts on my Pirelli Scorpion tires. One in July 2024 and one in Dec 2024. Car has 6,000 miles on it. It has cost almost $1,600 to repair. Tires are not warrantied by VW. My dealership has opened a warranty claim with Pirelli with no response in 6 months. VW corporate will not get involved. I feel like i have a bad set of tires on my new car and i am afraid to drive it. I paid $46,000 for a car with nobody responsible for tire defects. Are there known issues with these tires? Who is responsible pirelli or VW.

I was driving off the freeway in my ID4 and had been driving with both B mode (Regenerative braking) and the cruise control on. I then proceeded to drive approx 4 miles, still in B mode. I pulled into a parking space at my local swim club, and as I pulled into the space I took my foot off the accelerator, and began to slow down. As I was about to break to bring the car to a complete standstill, the adaptive cruise control kicked in and launched my car forward over the small concrete bollard, through a chain-link fence and into a tree stump (roughly the length of the car again). This caused considerable damage to my vehicle, but more so I am concerned for other drivers that these two drive modes conflict with each other and cause a serious safety concern. Insurance claim has been logged with AAA.

The contact owns a 2023 Volkswagen ID.4. The contact stated that when the battery was charged to 80%, the vehicle could only be driven for less than 150 miles instead of the 270-275 miles as expected. The vehicle was taken to the dealer who was not able to diagnose a cause of failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 16,570.

The contact owns a 2023 Volkswagen ID.4. The contact stated that after stopping the vehicle, the front driver’s side door erroneously opened, causing damage to the door stop and window. The contact stated that after the failure, the window failed to roll down completely. Additionally, whenever the door was opened, the door opened extremely wide. The vehicle was taken to the local dealer, who diagnosed that the doorstop was damaged, and the door needed to be replaced. The door was not repaired or replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 30,000.

I was driving my car and the door came unlocked and opened

I bought the Volkswagen ID4 on lease from one of the Volkswagen dealer Dick Hannah based out of Portland, OR. It's 4 year lease, paying $760/month. I have received many recalls from Volkswagen, one of them was door handle and lock issue. I have complained to Volkswagen that door get open while i am driving the car and this needs to be fixed, they have said to me that, they do not have any parts to fix this and placed me in queue from last 4 months. I am not able to drive the car where i am paying $40K on lease payments in 4 years. This is really a safety concern where i do not take my kids into car and not driving much. I tried to call Volkswagen and ask them to cancel lease, they have asked me to pay remaining months payment which is $18K. I am not able to cancel lease, not able to drive, and they are not able to fix. I would request federal govt to have strict rules for auto makes outside of USA and have some penalty to pay to customers if they have recall. They send so many recalls, than what is use of buying new cars and paying them huge money, there should be some amount to pay to customer if there are recalls. This is safety concern to US Citizens and me.

This car is subject to 3 recalls, the first of which is now nearly 8 months old. I can not get a dealer to address the recalls, despite repeated visits to the dealership.

My car has been under a recall notice since 2024. A fix was not available until January. As soon as repairs were available, I scheduled an appointment for repair (requested 12/29/24, scheduled 2/13/25). The week of the repair, I received a call that said the dealer had not actually ordered the necessary parts and I would need to reschedule. I scheduled another service appointment on 3/18/25 for the next available date, 4/30/25. This week I received another call that yet again the dealer had not ordered the parts for repair. I have lost faith in the manufacturer's willingness to repair this defect, as two appointments scheduled rough 4 months from a request for repair have not led to them completing the warranty work. This is especially troubling as I have a small child who often rides in the car with me. In addition, I am leading the vehicle and responsible for completing recalls in a timely manner, and the dealership will not allow me to complete my responsibilities. The dealer is Royal Auto Automotive VW in San Francisco.

Charging Door Malfunction - Complaint Submission Dear Volkswagen Customer Service, My name is [XXX] . I am writing to report an issue with my vehicle's charging door, which has not been opening for the past week. I believe that the actuator may need repairs, as this problem has persisted for some time now. I have also come across several other customer complaints regarding similar issues, which raises concerns about the frequency of this problem. This situation has become a significant inconvenience for me, as I am unable to charge my car and, therefore, cannot commute to work. I would like to formally file a complaint regarding this issue and seek guidance on how to proceed with the necessary repairs. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. I look forward to your prompt response. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

(addressing the above bullets as numbered items) (1) OEM replacement windshield (after what seems to be impact damage, although there are some reports in social media about "spontaneous windshield breakage - i.e. no known impact). It is available (currently installed in vehicle) for inspection upon request. (2) Safety is currently at risk because of bad image distortion near the passenger "A-pillar". (3) Problem has been seen in a photograph by both a VW dealership, and (we've been told) by a VW "Regional Service Manager". We also scheduled and showed-up for a "Service Appointment" at the dealership, but they declined to either sit in the vehicle or go for a "test drive" to better observe this problem. (4) See (3) for mention of "inspection by photograph" by dealership. (5) Problem only appeared after replacement of the "as manufactured" windshield with that original windshield not having this problem. Windshield replacement occurred on April 4, 2025.

A squirrel entered my ID.4 through the right wheel well while I was at work and it began to make a nest in the front of my engine compartment. I was alerted to the problem by all of the dashboard warning lights flashing the ACC and related front safety systems. The squirrel had chewed through the harness wires down to the connectors on the 8 and 9 connectors and the 6 pin connector. I know it was a squirrel because I saw it in the engine compartment when I opened the hood and other coworkers had nests in their hood areas. No damage to thier vehicle because the critical wires were not so carelessly exposed.

Even after the 919A recall fix was applied for the restarting black screen, my ID4 screens are still restarting. This has happened twice when I get in the car and power it on.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an electronic clicking sound coming the passenger’s side doors. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the issue. The failure mileage was 25,000. Parts distribution disconnect.

VW failed to perform the repairs associated with recall 24V651 because the necessary parts are not available despite months of leadtime. It costs me $80 each time I bring my car in. It is currently at the dealership and they have no eta for the parts.

When in the lowest position the seat has lots of vertical play to it. This can be felt when accelerating and braking, especially when braking or accelerating hard. The seat also makes loud creaking noises in the same conditions, at random intervals. These issues have been reproduced at the dealer, but I was told "not to keep my seat in the lowest position" which is my ideal driving position for maneuvering the vehicle and having adequate view of the mirrors and outside the vehicle. The seat has not been inspected by a service technician, only the service representative in a visual manner. No physical action has been taken to remedy the problem. It is also worth noting the passenger seat does not exhibit this issue. The creaking combined with the excess movement in the seat have me concerned for my safety in the event of a crash or emergency maneuver. Should the seat come loose, I could lose control of the vehicle, putting mine, and others', safety at risk. No warning lamps, tones or other symptoms have occurred.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while the vehicle was parked at a charging station, the messages "Low voltage battery fault detected" and "Main electrical fault detected" were displayed. The contact became aware that the vehicle was no longer responding to user input; however, after about an hour the vehicle returned to normal functionality. The battery warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V125000 (Electrical System); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 38,000. The VIN was not available.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). The contact stated that while the vehicle was parked at the dealer, the driver's and front passenger's doors became difficult to open or close. There were no warning lights illuminated. The contact stated that the recall repair was performed incorrectly due to the failure. The dealer was informed of the failure, and the vehicle was taken to be diagnosed. The dealer informed the contact that parts would be ordered. The vehicle was repaired; however, the repair was not done correctly. The contact contacted another dealer to schedule an appointment and informed the contactthat parts would be ordered. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,477. Parts distribution disconnect.

We have found that the carseat belt is fraying at the base of the seat rendering this seat unusable as it would not keep our daughter safe in the event of an accident. We have attempted to work with the manufacturer on a resolution for this defect however they will not take responsibility and claim that it is due to 'external environmental factors' but cannot provide a single example of what would have caused this. It appears that the belt is rubbing on the seat base when in use which resulted in the fraying. We have taken excellent care of the seat, use it properly, have have had it inspected upon install by a CPS technician. This is a clear defect and would like Evenflo to honor their warranty and take action on this defect. A quick search found that other parents have experienced this exact issue which is concerning as Evenflo had been made aware of multiple families impacted and even more babies using an unsafe product.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of the NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that the parts were not yet available. The dealer stated that parts were on backorder. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

While driving between 45-50 mph the internment cluster went out and the center console did a reboot. I could not see the odometer and the brake worked but the excoriator did not seem as responsive as it normally is. This issues has occurred 2 other times and was taken to VW for service. There has also been instances of the car lunging forward spontaneously usually in a drive through or close follow traffic conditions. The technician said we needed to record it happening.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic), 24V344000 (Back Over Prevention, Equipment, Electrical System), and 24V651000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after shifting to park(P) on an incline, the hazard lights started flashing, and the indicator lights and horn were unintentionally activated. The contact reversed a little and shifted back into park(P), and the failure was self-corrected. The failure occurred again while parked in a parking lot with the vehicle unoccupied. The contact returned to the vehicle, and the failure was self-corrected. The dealer was contacted and informed the contact that the software update was unavailable under NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic) and 24V344000 (Back Over Prevention, Equipment, Electrical System). The dealer placed the contact on a waiting list for the repair under NHTSA Campaign Number: 24V651000 (Structure) for 5 months. The manufacturer was made aware of the issue. The failure mileage was approximately 12,000. Parts distribution disconnect.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 5 MPH, the vehicle stalled, with unknown warning lights illuminated. The vehicle was taken to the dealer however, the dealer was unable to diagnose the vehicle. On another occasion, the vehicle started to make a grinding sound and jerked abnormally. Additionally, the contact stated that on another occasion, after shifting into reverse, the display screen turned off unintendedly. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,544. Parts distribution disconnect.

My dealership, Westside VW in St. Louis Park, MN, has not completed my recalls in a reasonable amount of time. I scheduled an appointment two months ago to get this done and they canceled it the day before saying "they didn't have the parts." They said they'd call when the parts were in stock, approximately 1-2 weeks. That was 2 months ago and absolutely no communication from them.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My car has experience Phantom braking 3 times. The automated braking system unexpectedly activated while I was driving out of my driveway and on to the street. There were no cars on the road when it happened. Another time it happened while I was backing out of my garage. It unexpectedly slammed the brakes. It is very scary when it happens because the body ricochets and it startles you and the car goes into park mode. The third time happened while I was driving in a crowded parking lot. I was moving like 5 miles an hour very slowly and it activated the automated braking system, there was a car behind me and I almost got rear ended. I just hope it doesn’t happen to me while I am driving on the freeway. I will be a very dangerous outcome.

On [XXX], our 2023 VW ID.4 Pro S which kept breaking down during our Vegas trip. It’s still under manufacturer warranty. 17,931 miles, VIN # [XXX] . We got home around 10:30 PM on July 7th after leaving Vegas before noontime, EV battery overheated in the 120 degrees heat at Baker and 112 degrees temperature at Barstow and couldn’t be driven until battery cooled hours later after each stop. It was a complete nightmare with my poor wife and kids in that super hot weather. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

As I described via various work orders to VW Centennial service since 05-15-2024 (5 service orders ago). I am seriously concerned about the sensor ability to prevent and effectively work when needed. Today, 02-26-2025 I am documenting a clear scenario where ACC failed. On Freeway 215 driving 60 MPG with ACC engaged. Traffic on the freeway came to a standstill, the ACC engaged and stopped my ID4 from 55 MPH. This is the ideal outcome. However it failed few moments later. ACC showed ready when at standstill. When traffic resumed, ID4 accelerated to commensurate with the traffic at 25mph and ACC kept on par with the car ahead which is intended with the ideal distance. 5 seconds later, cars stopped again. This is where ACC should have stopped my ID4. However it did NOT. ACC did not stop my ID4 only to find myself facing a red collision alert second later within car length away. Had to hit the brakes hard and swerve to avoid collision with the car in front. I was led into a false sense of security as ACC worked minutes prior. This is not the first time ACC failed, and based on my accounting, it only works ¾ times. Even failure to engage ¼ times this can result in a serious collision. Many times I’ve discussed with the service asking them to replicate the same issue reported here. I also gave service exact scenarios where this happened. ACC also consistently fails 100% on highway off-ramps as the sensor does not see off-ramp barriers. As such you can always find ID4 ACC accelerating into increasing elevation off-ramps. A clear example of such you is on Freeway 215 and 95 off-ramp. This is a severe safety flaw that is 100% reproducible that I’ve explained to my service department time and again.

Documented iPhone and Infotainment system not functioning with hands free. This results in key safety feature which I bought the ID4 for. Prior VW service claims this is user error and cannot reproduce. On 2-24-25, I was able to show service manager and tech the consistent problem. Tech used 3 differing iPhones and 3 differing cables without any resolution to why this happens in all phones and cables. Waiting for VW Corporate to approve new Infotainment replacement.

My recent safety recall has been resolved by dealer for the software and door locks . Can you go-ahead and clear it from your end.

The contact owns a 2023 Volkswagen ID.4. The contact stated that upon shifting into reverse(R), the display screen shut off, and occasionally the screen restarted; however, the failure sporadic. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,194.

Loud audible drive shaft noise usually found on a turn or after hitting a pothole. Dealership has not been able to identify and remedy the problem after 2 attempts on 12-27-24 and 1-3-25. Researching into this matter, I found many others in the community with these same problems (Reddit, VW User group, Facebook VW ID4 user group). I typed into the Google AI for why this problem exists, and it clearly shows this is an axle design flaw that cannot accommodate the weight of the car. I've attached this screenshot for your review. Concerned about a complete drive shaft failure causing an accident and injuries. VW not been able to resolve the problem for 2 months is another point of concern.

I was easing into a parking spot and braking when the car suddenly and uncontrollablly accelerated, leveling a light pole in front of me and finally coming to a stop on top of the light pole base

After NHTSA 919A been applied for my VW ID4, NHTSA Recall ID Number 24V875 was not properly addressed. 1 week after the recall completed by Centenial VW, I still have computer crash and blackout in the main dash and infotainment systems. I've shown these photos to David Lucero at Centenial VW service and he claims it was done properly. Attached is the photos.

I was driving with Travel Assis on, the car steered left into the center divider then swerved right into other lanes… I was unable to regain control of steering wheel or break to deactivate travel assist for about 10 seconds, the steering wheel felt stuck in the direction that Travel Assist was steering to.

While driving using the VW Travel Assist (lane keeping) system, the vehicle was unable to "see" the lane markings and Travel Assist disconnected. When this happens the display of the lanes changes from green to gray, but there is no warning. In the case where i was traveling about 30 MPH it took less than a second for the vehicle to steer off the road. The Adaptive Cruise Control remained engaged as the Travel Assist disengaged. Considering that VW has programmed in white and red warnings plus a sound to require the driver to control steering about every 10 seconds it seems to be minor addition to trigger those warning lights and sound if the Travel Assist disengages.

I've had to replace the 12v battery in my ID.4 due to battery failure twice since I've owned it, and according to the service department at VW, the battery was replaced on delivery too. So that's a total of three batteries since it came off the production line. I'm also having issues with my doors handles not working properly and haven't been able to have the open recall performed on my vehicle due to backordered parts. It's been more than 6 months since the issue started and I still don't have any updates. The infotainment screen randomly blanks out while driving and is especially problematic when I'm backing the car up because the backup camera cuts out and is a huge safety issue. Lastly, the windows roll down when I press up on the switch which has caused a bunch of issues when driving in snow/rain. I was told it is due to an overly sensitive pinch monitor system and that there's no fix for it. All in all, I don't feel like I can trust the car and definitely don't feel safe driving it.

Safety risk: Catastrophic tire failure at highway speed on 405 with child in vehicle Complete sidewall separation could have caused loss of vehicle control Life-threatening situation at highway speed Dealer confirmation: VW South Coast documented need for tire replacement on 9/18/24 (Invoice #VWCS659803) Dealer identified issue but declared vehicle safe to drive Set non-urgent follow-up date of 12/17/24 Prior warning: Dealer documented need for replacement 4 months before failure Failed to emphasize urgency of safety risk No dashboard warnings prior to catastrophic failure Documentation: Original dealer service records Photos of catastrophic failure Towing service records All email correspondence with VW

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 10 - 20 MPH, the passenger’s side rear door unlocked and became slightly opened. The door closed from the momentum while driving; however, the contact pulled over to the side of the road and inspected the door and found no visible defects. The door was automatically locked and secured. Additionally, the infotainment screen was black while reversing and activating the back-over prevention camera. The contact also stated that the back-over prevention camera erroneously activated and remained displayed for an additional 10 - 15 minutes after the vehicle had been shifted into drive(D). The contact stated that the mileage had decreased significantly from 220 to 150 miles and the vehicle failed to display the level of charge for the battery. The dealer was contacted and was unable to provide an estimate for when parts for the recall repair would be available. The manufacturer was made aware of the issue. The failure mileage was 12,800. Parts distribution disconnect.

My ID.4 was repaired to address the recall for the infotainment system rebooting (NHTSA recall number 24V344). Shortly after this repair i experienced two infotainment screen blackouts, one of which was recorded on video. These blackouts are not the system reboots that caused the recall (I experienced several of those between June and December 2024). In this case the map portion of the screen blacks out and is not responsive to any touch. this restricts use of navigation, reverse video for parking, and many other functions.

After just under 31K thousand miles of vehicle use, the rear drive motor began making a "clunking" sound upon each braking to a full stop, and again upon accelerating. The local dealer diagnosed the noise as coming from the rear electric drive motor. The technician consulted with Volkswagen "tech-line" personnel, who advised the local dealership to replace the rear drive motor under warranty, which they did approximately two weeks later. The noise no longer occurs.

I am writing to express my growing concern regarding ongoing issues with my vehicle, specifically related to the recalls. Over the past year or two, I have contacted both the Libertyville and Palatine, Illinois dealerships numerous times for updates, but I have not received any meaningful responses or resolutions. Despite my repeated requests for repairs, I have been informed that the repairs cannot be made due to a national shortage. As a parent of two infants, I find the issues with the disappearing display and malfunctioning locks to be extremely dangerous. These safety concerns pose a significant risk to my family, and I urge you to prioritize this matter and provide a timely solution. I would greatly appreciate any updates on the availability of the necessary parts and an expedited repair process

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, there was an audible unlocking sound coming from the vehicle. There was no warning light illuminated. The contact stated that on one occasion, the front driver’s side door independently opened while at a complete stop. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but was unable to schedule an immediate appointment. The manufacturer was notified of the failure and confirmed that parts were on backorder. The failure mileage was approximately 16,000. Parts distribution disconnect.

Malfunctioning electrical and software in the vehicle. Vehicle's speedometer gauge display will occasionally go blank while driving. Longest video recorded event was 15 minutes of continuous operation with no displays on the speedometer or the infotainment screens. Infotainment system will also periodically reset. Dealer has tried many times to fix the issue, replacing infotainment screen multiple times and other control modules. At one point the infotainment system was resetting every 5 mins on the dot. Having issues with the backup camera staying on as well. Many times it will not be on steady, flickering on and off while in reverse. First reported occurance at 10,000

Two problems. 1) the infotainment module cuts in and out. 2) Most important, the vehicle lunged ahead for no reason from a dead stop. We were lucky not to hit the truck in front of us. The vehicle is not safe to drive. VW corporate doesn't answer their phone and the dealer keeps giving us 800 numbers to try to contact them. What can we do?

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving on the highway at 55 MPH, the instrument panel became inoperable, and the vehicle independently started to decelerate. The contact pulled over to the side of the road and had the vehicle towed to the local dealer. The vehicle was diagnosed, and the contact was informed that the failure was related to the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

The vehicle has been inspected multiple times and had several software updates to fix the infotainment system. Unfortunately, the system still malfunctions restarting all the controls in the vehicle while driving. When this happens, the speedometer is unable to be accessed and driving becomes unsafe.

The OEM heated windshield has a relatively common defect where there is extreme distortion in the glass along the passenger side edge of the windshield. This is obviously a safety issue because that area is key for visibility of pedestrians and bicyclists and other vehicles when making turns. The vehicle is currently at the dealer pending repair with no updates.

High speed sidewall blowout @ 70 mph. Right rear passenger tire. Less than 6000 miles. Had same issue on left rear tire at z out 5,000 miles in august 2024. I paid $1000 out of pocket in Rhode Island because local dealer did not have a replacement tire in stock and i could not wait as my vacation was ending. I sm afraid yo drive this car..

For the second time in this car, I experienced sudden acceleration while parking (turning right). I had to slam the brakes to prevent hitting a parked vehicle, causing whiplash. No warning or safety features engaged. See NHTSA crash incident report 11593929. There are sufficient similar reports to warrant an investigation and hold VW accountable.

- The door handles do not open on most occasions when there are passengers in the back seats. It is available for inspection. - I cannot get the passengers out and that is a risk in any situation when I need to open these doors. - Yes, the dealership confirmed that this issue is part of the door handle recall (NHTSA #24V651). - It has not been inspected by others outside of friends and family. The dealership said that because there is no solution, there is nothing they can do about it and therefore it doesn't need to be brought in. - No warning lamps, etc.

The contact owns a 2023 Volkswagen ID.4. The contact stated while the contact's husband was driving at an undisclosed speed, the contact stated that several warning lights illuminated, and the vehicle lost motive power. The contact allowed the vehicle to stop before restarting the vehicle. The vehicle was taken to the dealer and the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 3,500. VIN tool confirms parts not available.

I was backing my 2023 Volkswagen ID.4 into my very tight driveway very slowly to avoid hitting my other car parked on the street, my house and my neighbors house. The parking collision sensor alerted me that I was close to my other car but I can see out my window that I had room to clear it safely so I continued to back into my driveway at about 1 mile an hour. All of a sudden, my car made a click click noise as it lurched back and forth and then the car took over control and drove into my house about 20-30 feet at maybe 20 mph (not sure exactly but pretty fast) and crashed into my house and my neighbors house/gate. I pumped the brakes 2-3x but they did not work and the car continued driving into my house at that fast speed. I remember thinking omg, the car is not going to stop until it hit the house. No collision sensors went off during the automatic reverse acceleration and no manual nor auto emergency brakes were employed. Even though I pressed the brakes 2-3x, the ring video did not show brake lights (which isn't a surprise since they did not activate). There was a man that just walked his dog behind my car a minute before my car accelerated backwards. He would have been hit at 20mph 2 feet from my car. He is an eye witness to the incident and agreed that this was no way human error. If it were human error and I had accidentally pressed the acceleration pedal, I wouldn't have gone that fast on my super tight driveway and street and I also would have had plenty of time to press the opposite pedal to stop before hitting my own house. I haven't been able to get access to the "black box" yet to see what the car's computer says and haven't reached out to the dealer or VW as my insurance claim is still being processed. My house, my neighbor's gate and my car are badly damaged but am thankful nobody got hurt. I had not seen any indication before that something like this could happen. It was a sunny day, November 23, 2024 12:50pm.

While driving the vehicles safety features automatically turn off and the screens in the car go blank and then come back on after a few minutes. When we contacted the dealer and the manufacturer we were told there was no fix and to just pull over and restart the car. The dealer told us to treat it like a cell phone that isn’t working and just turn it off and turn it back on.

The vehicle’s door handle malfunctioned twice, causing a door to open unexpectedly while driving at normal speeds. Small children were present as passengers during one of these incidents, increasing the risk of injury had the door opened fully or had another driver reacted suddenly to the open door. There were no warning lamps, audible alerts, or error messages before these occurrences. The handles and related components remain installed and could be made available for inspection upon request. Additionally, the dashboard display occasionally goes blank or glitches, making it impossible to read speed, warning indicators, or other critical information while driving. This issue occurs intermittently and does not seem to follow any specific pattern. No visible warning lamps or messages appear before the display malfunctions. These problems have been reported to an authorized dealer, who acknowledged known defects but indicated that no repairs or remedies are currently available. To date, the issues have not been inspected by the manufacturer, police, insurance representatives, or other third parties, apart from the dealer’s acknowledgment. Without a functioning remedy, these malfunctions continue to present a safety concern, especially with young passengers onboard and limited access to essential driving information due to the dashboard failures.

My ID.4 charging function is not working as it has has in the past: 1. the "plug to charge" function at Electrify America (uses the vehicle VIN to automatically activate the charging session and payment) worked previously and now does not work. I have attempted it at 14 different stations at two different locations of EA today (and it has not been working for the past few charging sessions at EA). 2. charging cable should automatically unlock when charging is complete (it is setup that way in the car and has worked in the past). To release requires pressing the unlock button on the remote 3 times or pull the manual release cord in the trunk of the car. 3. charging rates are abnormally low...about 70 kWh when the car usually charges at 100-160 kWh rate my concern is that the "CP" terminal and/or communications channel is faulty and could cause a serious error in charging rate, voltage or over-charging resulting in a fire or explosion, since that terminal controls those functions as well as "plug to charge". thus far i have not received sufficient response from the manufacturer's dealer on this issue (i do not believe they have the equipment to adequately test the physical connector on the car or the communications data stream).

The rear passenger side door unlocked on its own . The display screen goes blank for approx 10-15 seconds while driving .

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The contact stated while driving approximately 60 MPH, the vehicle lost power. The main control panel blacked out and the contact was unable to accelerate. The contact coasted to the side of the road and the vehicle regained power and was able to continue driving. The vehicle was taken to the dealer who diagnosed that a software update was needed; however, update was unavailable. The failure occurred approximately 15 more times while driving at various speeds. There were no warning lights illuminated. Additionally, the front passenger’s door made a clicking sound and slightly opened while driving approximately 30 MPH and had to be manually closed. The contact also stated that the door ajar light illuminated and remained illuminated despite pulling over and properly closing the door. The vehicle was taken to the dealer who diagnosed that the software update needed to be performed. The software update was not performed. The manufacturer was made aware of the failure. The failure mileage was 4,000. VIN tool confirms parts not available.

On December 4, 2024, I left a Volkswagen ID.4 electric car in for service of Volkswagen due to software and door locking issues. The service manager confirmed the problems but stated that the vehicle has not yet received any repairs from Volkswagen and that there is no solution available. I have been given ongoing, negligent responses, such as being told that the only option is to buy another car or that there is nothing they can do. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The software system and door locking mechanism are malfunctioning. Both issues are related to unrepairable recalls from Volkswagen. The software issues are causing electrical faults, stopping problems, and unsafe braking performance. The door locking issue prevents proper functionality, likely due to a malfunction in the locking system, which also impacts the security and safety of the vehicle. The car is experiencing significant issues related to software, electrical faults, stopping problems, and, most concerning, unsafe brakes. These issues present a serious safety risk. 2. How was your safety or the safety of others put at risk? The brake system has become unsafe due to electrical and software failures, which could result in an inability to stop the vehicle properly or in a timely manner, presenting a significant safety hazard. Additionally, the malfunctioning door locks compromise the vehicle's security, which could lead to unauthorized access. The combination of these issues not only poses a risk to the driver but also to passengers and others on the road, especially if the braking system fails unexpectedly.

Both main panel and infotainments system of the vehicle are inoperable. No information on the vehicle is available when operating it such as speed/charge remaining/safety information such as engine lights/cameras, etc.

From purchase this vehicle’s passenger door/door handle have not function properly. One time the door opened without manipulating the door handle. Too many times to count the door handle is used to open the door, however, the door doesn’t open. The door opening spontaneously is obviously a safety concern. The door not opening when attempting to open it, could also be a safety concern if needing urgent egress. The second issue has been with the electrical system. Greater than five times the monitor and seemingly the entire electrical system goes blank. On two occasions this sent the car to “limp mode “. This is the safety concern due to it occurring in traffic.

While driving on the freeway at approximately 65 MPH using adaptive cruise control (ACC) the steering column display changed from MPH to kilometers per hour (KPH). See attached photo and description. The change of cruise control setting distracted the driver and caused confusion since the ACC speed setting changed from 65 MPH to 104 KPH. It took a minute for the driver to realize the units of measure caused this change. The dealer has not confirmed this failure, since it is intermittent and has provided not resolution. Several communications to Volkswagen customer service provided no solution.

I have a Manufacturer Compliance Recall and a Manufacturer Safety Recall outstanding, neither of which the manufacturer can fix. I have called the dealership multiple times to make an appointment to have them fixed, but they do not yet have the remedies available. I have had multiple problems with this car from the day I got it on November 6, 2023. I get errors that pop up constantly on the screen, but they come and go so quickly while I'm driving that I can barely read them, much less take a photo. One of them says maneuver braking is not available. My screen goes out and flashes constantly, but again, it happens so quickly that I can't get photos while I'm driving. I have tried many times, but I'm not going to risk my safety to get a photo of my failing software. This car has no TPMS sensors, so I never have any idea of the status of my tires or if they're low. The car brakes suddenly, going forward and in reverse, and it has happened going at a high speed on the tollway. It was very scary and thankfully no one was behind me. I have trouble getting the charger out of the port on a regular basis. I have to unlock the vehicle on the fob about 5 times before the charger will come out. When I plug in the charger, it is hit or miss whether it will actually charge. I always have to check it later to see if it actually did. It charges on the first try about 50% of the time, and this car has put me in a bind multiple times when I have a long drive the next day. I believe Volkswagen hired the least competent engineers to build this car. It is the most frighteningly terrible car I've ever driven, and I believe Volkswagen should buy this car back from me at the current market value.

1.What component or system failed or malfunctioned, and is it available for inspection upon request? The screen failed and went completely black while driving. It would not turn on again. The component is still installed in the vehicle and available for inspection upon request. 2.How was your safety or the safety of others put at risk? My wife and 1-year-old child were in the car with me on the freeway when the screen failed. This created a dangerous situation that could have led to a serious accident. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? The issue is known to the manufacturer, but there is currently no remedy for it. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the dealer, but they are unable to provide a solution at this time. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps, messages, or symptoms before the failure occurred.

Center display sporadically resets while driving causing loss of speedometer information and loss of rearview camera image and parking sensors. This vehicle fails to comply with regulatory requirements. There is an increase risk of crash or injury when driving or backing up.

Multiple times over the weekend of 11/16/2024 I attempted to put my vehicle into reverse as normal and the backup camera failed to initiate. I had to restart the car to remedy the situation. This is a different glitch than what I previously experienced with the screens going blank. I have contacted VW about these issues and thus far they have been unwilling to remedy the situation. This issue is a CLEAR safety risk as my son or other children playing in the driveway or street near this car are in danger without a functioning back up camera. In my case I refused to move the car until I was able to get the backup camera to engage. Sometimes this required multiple restarts of the car to stop the glitch.

So our door handles have not been working to the point where my kids are stuck in the car and they can’t open the door and from the outside we are not able to open the door. We have safety warnings that pop up often then disappear and also we have our screens turn black and take a mom to turn back on. We have called VW corporate and they told us to keep taking it in then we take it for service and they can’t do anything due to them not having a solution to fix these issues because their under recalls and were physically having the issues they can’t do anything. It’s annoying and it’s a huge safety issue for us and our kids!!

Third time that the key fob was not found. Prior 2 times I was stationary. Third time I was in transit as the key fob was not detected. 30 seconds later the error message went away. Prior the car would not work or start without key fob detected. Concerning that the key fob would stop operation in the middle of the road as it has refused to operate for me in the past. 2nd time this happened, it forced me to uber back home to fetch another FOB, which did not resolve the issue. Not only did this cost me 1+ hour of time, I do not believe its a battery issue in the FOB. Both FOB are less than 10 months old. 2nd FOB did not work as well. Eventually the key was detected after some amount waiting period.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The electronic display has a recall. The display will just blackout at times leaving nothjng readable and not functionable. The collision warning systems constantly go off without anything being in our way causing the car to stop drastically causing passengers to experience severe jolting. This happens often. Door handle defects that are recalled. All recalled issues cannot be fixed according to VW. VW will not take back the car or buy back the car. They currently have a “no sell” on the id.4s and will not buy them back. We cant even get out of this car.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while merging onto the highway at approximately 10 MPH, the vehicle unintendedly came to a complete stop. The contact started pumping the accelerator to avoid being struck from behind. The contact stated that there was message displayed on the instrument panel that the vehicle was about to crash. The vehicle was taken to a local dealer where the vehicle was diagnosed; however, the mechanic was unable to determine the cause of the failure. The contact was informed that the vehicle was performing as designed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,038.

The contact owns a 2023 Volkswagen ID.4. The contact stated that the battery failed to recharge. The contact stated while driving at an undisclosed speed to the dealer, a message that the 12-Volt battery had failed was displayed. The vehicle was taken to the dealer, where the 12-Volt battery was replaced. The contact stated that while driving at various speeds, the front driver's side and passenger's side seats were moving and making an abnormal squeaking sound. The vehicle was taken to the dealer, where it was determined that the seats were not fully secured in the sliding mechanism from the factory. The dealer secured the seats. The contact stated that while at a complete stop, the speedometer displayed inaccurate speed information. The contact then noticed that the instrument cluster and the infotainment system had become inoperable. Additionally, the rearview camera became inoperable while reversing. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer reset the instrument cluster, and the vehicle operated as needed; however, the failure recurred intermittently. The contact stated that while driving approximately 60 MPH, the front driver's side door unlatched and slightly opened, and the power door lock master switch was inoperable. The vehicle was taken to the dealer, where it was diagnosed with an internal electrical door latch assembly failure, causing all four doors to lock and unlock independently. The dealer removed and replaced the front driver's electrical door latch assembly and cleared all the DTC codes; however, the failure recurred intermittently. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as intended. The manufacturer declined to buy back the vehicle. The failure mileage was approximately 2,922.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that occasionally the back over prevention screen was blank. The local dealer was contacted. The contact was informed that the recall remedy was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

I was in an accident 12/14/2023. Doors will not unlock when need to open door to leave. When repair was completed. I told them about the problem when I got my car service, VW dealer said their a recall for that.

Accident avoidance features I've purchased in the car many times does not work. 1. Proximity sensor does not alert when needed Twice in the last month, vehicle approaching from the right (passenger side) darted forward without any warning. Once in the parking lot and another car also approached from a stopped light (which he broken) causing me to swerve and hit the brake hard on an intersection. 2. Blind spot light on both the driver and passenger mirror only work about 80% or 4/5 times. You can track these intentionally when passing another car, or be passed by a car to the right or left. 3. Proximity alert sounds when at a standstill on a traffic light. Even slightest movement on the brake pedal will sometimes trigger this false positive. I bought the car because of these key safety features and no longer believe these can be relied upon. Have many video and photos to track these events as I try and document for dealership. After advising the dealership, they cannot fix these problems and claim they cannot reproduce these issues. Even after sending them video and photos of these events.

After six months, VW still doesn't have a repair for recall 24V344. My speedometer, backup camera, climate control, and all other functions controlled via the display screens malfunction. Both the dealer and and VW customer service have confirmed that no repair is available and they also will not provide a refund or replacement. My only option is to continue driving the car with malfunctioning key systems.

The contact owns a 2023 Volkswagen ID4. The contact stated that on several occasions the vehicle would not start and on one occasion the vehicle shut off while at a stop light. The vehicle was towed to the local dealer who performed a software update but the failures continued to occur. The manufacturer was notified of the failures. The failure mileage was 100.

My vehicle has been recalled due to a problem with the door handles. The dealership has been notified per the recall instructions, and they have told me the car is safe to drive and to wait for more information about the repair process.

The speedometer, infotainment system have stopped working and the driver seat warmer turned on randomly while driving. On 10/4/2024, I noticed the car’s main infotainment system was unresponsive and showing a wrong time and frozen. I was driving and could not stop and moments later the speedometer was starting to malfunction as well. I was driving on a local high way and the speedometer indicated I was going at 1 mph or similar. When I was stopped at the stop light it indicated I was going at 4 mph. To avoid collisions, I drove at the speed of traffic. Also the seat warmer turned on randomly. The same day, we called to schedule an appointment with VW near our house and brought the vehicle in the next day. They took a few days to work on it. Once the car was ready, I visited the dealership and the report said they could not reproduce the issues. I asked if then how they could fix the issues and they were unable to and just updated module.

Whole assist package malfunctions on daily basis making the cruise, lane assist, front collision warning, sign recognition not possible to use.

While driving on a freeway the screens recently went fully blank on the car consistent with the open recall software issues. In addition I recently put my car in reverse and the rear view camera failed to load in a timely manner. I have contacted VW dealer and corporate to initiate a buy back but have heard nothing from either party and any attempt to repair these conditions.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V344000 (Back Over Prevention, Equipment, Electrical System) and 24V651000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

On two occasions the entire instrument panel went dark. Speed and other information were not available. It is my perception that lane keeping assistance, blind spot monitoring, automatic braking for collision avoidance and other safety systems were not available during those incidents. I have inquired of dealership maintenance personnel, and they do not know how many systems are affected. When these incidents occur, it is disconcerting for me as a driver and could cause an accident. If the safety systems are not functioning, then the probability of high-speed collision is increased. Examples of that would include front-rear collision at highway speed and lane changing or merging on expressways. A recall for these problems was issued in May, 2024 with an update in July but the manufacturer says they don't know how to fix it. I have asked them for either a prompt repair or for them to buy-back the car. They have denied my request. I believe that so much time has passed that they should be required to repurchase the car.

As I was driving my vehicle around 5 miles per hour on a small street looking for parking, the car had some electrical malfunction that caused it to move forward and hit a parked vehicle, then reversed into another vehicle. The safety of my fiancee, myself and my dog were put at risk as we were jolted back and forth as this happened. The car has been inspected by my insurance company and the mechanic who had to do the repairs. No warning lamps or messages were present prior to the failure.

This vehicle has continual electronic issues. Aside from the 2 (as of now) recalls that are out on it- with no repair available- the functionality of this car is completely undependable. The computer screen (which controls almost every function of the car) often shuts off in the middle of operating (e.g. driving on a highway) and the only way to "fix" it is to shut the car off. Not ideal. Of course, this issue is intermittent so when i brought to VW they were unable to replicate.

I was arriving for an appointment and preparing to parallel park on the street. I was parking on a street in front of the office building, which is located on a corner. I observed the second and third vehicles parked from the corner were preparing to depart. I moved my vehicle slightly to the shoulder and activated my blinker to wait for the vehicles to leave. I idled next to the car parked at the corner to allow room for the departing vehicles to exit and for myself to pull in. Both vehicles pulled out of their parking spaces and into the street. I then proceeded to accelerate to pull into a parking spot. As two spots had opened, it was large enough for me to pull in forward without needing to parallel park by backing in. As I started to pull in, the vehicle’s automatic emergency braking system malfunctioned and erroneously engaged the brakes with violent force. An alarm sounded in the vehicle, a red warning flashed on the screen, and I was launched violently forward in my seat. The force with which the vehicle stopped made it seem as though I had hit something hard, like a wall. I quickly put the vehicle in park -- only halfway pulled into the parking spot -- and exited the vehicle to survey the situation. After circling the vehicle, it was clear that nothing had been hit and there were no obstructions in the road whatsoever. I returned to the driver’s seat and resumed parking. After pulling into the space, I put the vehicle into reverse to straighten out. Again, the vehicle’s braking system engaged without reason, though this time less violently and without the sound alarm and red warning. After parking, I exited the vehicle and took photographs of the area to document that there were no obstructions or anything else in the environment that would cause the system to believe there was an obstruction. Due to the malfunction, I sustained injuries consistent with whiplash -- pain, tightness, and inflammation along the left side of my neck and left shoulder.

The contact owned a 2023 Volkswagen ID.4. The contact stated while driving 30 MPH and making a right turn, the door opened unexpectedly. The contact received notification of NHTSA Campaign Number: 24V651000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would be available for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

I left my office at about [XXX] on [XXX] Thursday for home, traffic was moderate, approaching the long weekend. I reached home at 5:29 pm, opened the garage and started parking the vehicle inside the car. All of a sudden, the car just took off and randomly accelerated and the next thing I found was that the vehicle landed and stopped right inside the house on the small island by the garage entrance, which is about 9” higher than garage floor, into the house with the front metal door and right side of the wall and bathroom door all shattered in front! On my left, I saw my wife in (by kitchen stove) in total panic and my [XXX] mother- in- law shouting to my wife. “What happened?!”, and my [XXX] grandson crying and closing his ears from the loud sound! Instinctively, as I realized I would not be able to exit the vehicle from where it was lodged, I reversed the vehicle back into garage where I could come out. As I switched into reverse gear (which this vehicle requires you to press the brake to be able to switch from drive to reverse), the vehicle again just accelerated with force. This time, damaging the garbage can in the garage, left garage door vertical track, drywall and outside brick wall, as the brakes were not engaging. If I had not steered my car right or left, I would have landed in the living room of the house across the street. Therefore, I steered to the right to remain on the street (in hindsight, this may not have been the best choice – in case there was another vehicle or resident walking on the street). As my vehicle was in reverse, going towards the street perpendicular to mine, it knocked down the street sign pole onto my property, ran over the curb, grass, and landscaping stones on my lawn. Finally, the vehicle stopped two feet away from my living room window and 3-4 feet above street level, under a tree on my front lawn, crashing against a big landscaping rock. When the vehicle stopped, it took me at least 30 seconds to rea INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I'm almost a year in a lease for this car. Made an appointment to take it in for the first service and then by word of mouth found out about the recalls, called to make sure they'd be able to fix the recalls and was told they would not be able to and so it was decided we'd wait to take it in for service when the fixes were available. That was on 9/6/2024. After searching my VIN with NHTSA - and only after that did I receive a recall notice and that is only for the door handles. I tried to contact VW per the instructions on the recall notice but contacting them via their website didn't work and the phone hold time was over an hour. I have experienced the software issue where everything goes blank including my speedometer and resets minutes later. We did go to a dealership and some of the conversation was that they can't sell the ID4 right now because of the recalls and the car is unsafe - Yet I am driving this car as my only mode of transportation.

Hello, our vehicle doors frequently unlock on their own and there have also been times while we are in the vehicle where we try to unlock the doors and they won’t unlock. I am worried about getting locked in the car, or having the doors open while driving. The windows also have automatically all rolled down with no one engaging with the vehicle. There is a concern for the safety of the belongings in the car. And I’m now generally worried about other electrical malfunctions. We have brought these issues to our VW dealer twice and they cannot reproduce them or fix them. There are no warning lights for these issues. I know there are new recalls for this vehicle, but VW has no estimated time as to when they will be ready. I feel very unsafe in this vehicle.

The dash is blank and white in color, no speedometer or information necessary to drive the vehicle. Doors do not unlock or lock.

There has been no update regarding the open recalls on the ID4 from Volkswagen. The 919A/24V344 recall is over 5 months old with no update from Volkswagen and the 57J9/24V651 recall for the door handles has no update from Volkswagen at all.

The contact owns a 2023 Volkswagen ID.4. The contact stated while driving 65 MPH, the instrument panel went blank and continued flickering independently and the rear-view image failed to display properly while the transmission was shifted into reverse. The vehicle was taken to a dealer January and September of 2024 but was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact had received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 11,000. VIN too confirms parts not available.

As I was driving, the infotainment screen went black and Apple CarPlay stopped playing. As this happened, the driver’s information screen still worked but changed to grey scale colors. After about 4 minutes of the infotainment screen being black, the driver’s info screen also went black. This continued for about one more minute when both screens rebooted on their own.

All instrument panels and electric panels turn black. It is not replicable, it is not predictable, and there is no fix yet available. I have been in touch with VW and my dealer multiple times, and they do not have a fix. My dealer asked me to escalate the issue to the corporate side of VW and I did - they told me that I should take it into service. We got the service center on the line and they told them the same thing they told me: there is no fix available for this issue. As we go into winter, this has now become a CRITICAL safety issue. I cannot safely drive my vehicle, particularly in the snow or in the mountains, where I live. I am appalled at their lack of regard for this issue, and have requested to trade my vehicle in for the model that does not have the issue. They have informed me that is not an option. I am at a loss - I have a vehicle that I pay for that I cannot reliably drive. I have to drive my other leased vehicle so much that we are well over the mileage. This cannot continue like this.

The door handle is an electronic button with a manual lever for the door to open in case there is no power or an emergency when a rescuer needs to open the door. I noticed only 1 door handle could do this and brought in for repair. The rest requires a lot more strength and 3 of the 4 doors work, but the dealership is reluctantly replacing the failed door handle. There are many who have the same issue but many who aren’t aware the potential danger during an emergency.

My cars backup cameras have never worked properly and the dealer keeps changing me $485.00 to run a complete diagnostic every time I take it in. My car will erratically pulled to the right for no reason and caused the right front tire to blow forcing me to have it towed to the dealer and they had to replace both front tires which cost me $900.00 to replace. The car locked up the brakes and turned it to the right causing me to sever my left outer thumb which has cost me over $700.00 so far and is going to require me to have 4+ hours of surgery on my thumb by a surgeon and they haven't given me the cost of the surgery yet but it is estimated at over $7,000.00 and I am left handed and doesn't allow me to use that hand to hold the steering wheel or anything else.

The screens go black during driving and the gps flickers on and off creating a dangerous distraction. VW told me they do not have the technology yet to fix it, even though it is a huge hazard. in addition the car has a problem charging and holding the charge. The display of the miles is not accurate as to how much energy the car holds. In addition the contract said I had 3 years of free charging, but that has been taken away. so the car cannot charge well in addition to no free charging.

The contact owns a 2023 Volkswagen ID 4. The contact stated while driving 65 MPH, the instrument panel was inoperable. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000(BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, was unable to confirm when parts would be available. The failure mileage was unknown. VIN tool confirms parts not available.

Electrical- my windows do not roll up, when using the window switches the windows will go down if they are already down a little. I will have a window half down and try to roll it up and it goes down. -I have also had several occurrences of my screens becoming in responsive or not even displaying. -My doors: my doors do not open on the initial attempt to exit or enter the vehicle and my passenger handle sometimes comes off of the body. Lighting- I get popups telling me that my headlight system has a failure. Seats- it’s very common for my seat to just start the massagers or to start heating

I was backing out of an outdoor shopping center slot located at the end by the curb. I had to attempt this three times due to traffic and another car that was also trying to back out. On my third attempt, I hit the curb with my passenger rear wheel. When I changed gear to move forward, the ID4 jerked violently three times. At this point my hands were on the wheel and my feet were not on either the accelerator or the brake. Immediately after the third jerk the engine revved up and car took off. I tried to brake but was flying over 2 curb hit the road and flew over 2 more curbs with plants in the middle. The braking did not stop the vehicle. Coming up over the last curb the vehicle hit a parked car sending backward and it hit 2 more vehicles. No one was injured, since the vehicles were empty. The police did come and wrote an incident report, but not a police report because in California since it was property only they do not generate a report. However, this could have been fatal since people were waking about the parking lot. There were not any warning lights or messages. It has not as yet been inspected by by anyone . The car is available for inspection at a collision center. I am not sure which component failed and why it accelerated, or did not respond to the brake, or deploy the air bag upon impact.

The infotainment system in my vehicle has cut out and gone black for a good ten minutes while I’m driving and this has happened twice now and there is no remedy for the recall and this is upsetting because it could be a safety concern

The contact owns a 2023 Volkswagen ID.4 Pro S. The contact received a notification of NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Sudden unintended acceleration I was pulling next to a curb as I was parking. My speed was approximately two or three miles per hour. My right foot was on the brake slowing the vehicle. My right hand was at the two o'clock position on the steering wheel. My left hand was not on the steering wheel. The cruise control was not engaged and had not been engaged for at least ten or fifteen miles. We had just traveled about 45 miles. The weather was clear and the roads were dry. The temperature was in the upper 40s. As we were slowing, the car suddenly accelerated as if I had fully depressed the accelerator. Since my foot was already on the brake I jammed it on and the car stopped. I’m estimating that we traveled no more than ten feet before coming to a stop. There was a car parked in front of us. The acceleration was not initiated by me, it was sudden, and it was strong. It was impossible for me to have accidentally pressed the accelerator as my right foot was on the brake. It also was impossible that I could have accidentally pressed the cruise control resume switch as my left hand was not even on the steering wheel. To me this represents a serious situation. Had we been in traffic at the time, or if there had not been sufficient room in front of the car, this could have resulted in an accident. Please let me know if I can provide any additional information.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated while driving approximately 60 MPH and attempting to depress the brake pedal, the vehicle started vibrating but failed to slow as needed. The contact depressed the brake pedal three times before the vehicle came to a jerking stop. The contact continued to drive the vehicle to the residence at slow speeds. The failure had occurred twice. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 9,800. VIN tool confirms parts not available.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed in inclement weather, the alarm system detected that the doors were opened, causing the vehicle to come to a complete stop; however, the doors were properly closed. Additionally, the instrument panel display screen intermittently went blank for 15-20 seconds while driving. The contact was able to restart the vehicle after opening and closing the doors. The dealer was notified of the failures, and the contact was informed that the VIN was included in NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repair were not yet available. The vehicle had not been repaired. The contact stated that he had not received notification of the recalls. The manufacturer was made aware of the failure and two cases were opened. The failure mileage was approximately 5,000. VIN tool confirms parts not available.

Collision warnings/automatic breaking has failed on vehicle multiple times. Presumably due to the software/hardware not being able to process. This has led to several incidents of near collision when in travel assist (self driving) and in general operation where it has actively backed into objects. Dealer did not have comments on incidents. Also raised infotainment resetting during driving from current campaign which is 6+ months old and they did not have an ETA on a resolution. Recommend pushing a forced buy back campaign as VW is unable to fix these dangerous issues.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The defective/incomplete vehicle software occasionally causes an dangerous condition. The child safety lock for the back doors can disengage without driver input or knowledge. The software in the vehicle occasionally clears (or resets) customized driver settings because the software is defective/incomplete. One of these "driver settings" appears to be the engagement of the child safety lock. When the vehicle user software occasionally resets, the child safety lock can disengage without obvious notification to the driver. My intention is for the child safety lock to be always engaged. The child safety lock control is a touch button located on the driver door, which illuminates when engaged, and goes dark when disengaged. My four-year-old child has opened the rear door next to the child car seat. Luckily this was while the vehicle was stopped and the child was secured into the car seat, so the child could not exit the door at that time. It was at that time I realized the child lock system was off, although I have previously had it on and had not commanded it to shut off. The safety risk in this situation should be obvious.

There was an electrical issue associated with a recall where while driving I had lost power to my dashboard and infotainment system on more than one occasion.

Call module not working correctly which leaves the gps in the vehicle inaccurate and presents a safety issue for vehicle location using sos. VW states it's a software issue and won't even evaluate it.

On the morning of September 27, 2024 while stopped at a retail store in Wake Forest, NC, the 2023 Volkswagen ID.4 steering column module part #j764 failed without warning. The steering column locked up and would not unlock after many attempts. The vehicle’s drive systems were also impacted resulting in the drive units/gears to lock resulting in the car becoming inoperable until the unit is replaced. Contacted VW Customer Care on October 1 for repair assistance. At this time, VW believes consumers should be burdened with the cost to repair this failed critical component which is necessary for the car to function and operate.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the instrument panel frequently rebooted, causing the screen to go blank for an extended period. The local dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle remained with the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100. VIN tool confirms parts not available.

On 9/17/2024 roughly at 10:00PM, while in the drive-thru picking up food, my Volkswagen ID.4 suddenly self-accelerated out of nowhere as I was slowly driving towards the window to pay for food. I was completely shocked—I’ve never experienced anything like this. I tried to react quickly, but the car surged forward and slammed into a large cement light post. The impact was hard, and the car is now severely damaged. What really shook me was that none of the safety features I’ve come to rely on worked—there was no automatic braking, late front collision warning, and despite the heavy impact, none of the airbags deployed. I ended up feeling all bruised and now have some severe mid-back pain. The thought that I could have easily been hurt more seriously, or worse, could have harmed someone else if this had happened in a crowded area, is traumatizing. This has made me completely lose trust in the vehicle’s safety systems. If the car can do this in such a low-risk situation, I can’t imagine what might happen in a more dangerous scenario. I brought up other safety concerns to Volkswagen that were completely dismissed.

NHTSA Recall Number 24V344 This recall has been open with no resolution, time frame to resolution, or any communication whatsoever from VW of America for over 18 weeks now. Fortunately for me this issue has only affected my vehicle a few times (I'd estimate 5-10 instances) but the lack of followup and attention from VW is becoming very disconcerting. When we purchased this car in 2023 VW had materials advertising quarterly software updates for continuous improvement and new features. Their inability to provide a single update in ~20 months, including now when a critical fix is needed, feels like a bait and switch.

I am writing to complain that VW has not offered any assistance or solution to the electronic software failure noted in NHTSA Recall # 24V344. I have been experiencing software and electrical failures that affect the center and dashboard displays. I have no speedometer or rearview camera display, no warning systems, no cruise control, etc. Also, the car periodically locks itself and won't allow me to enter the car with the key fob, and I have to leave the window open to open the car manually. The lack of a dashboard display of speed is dangerous. I brought the car to VW dealer who reset the software and that fixed the problem for one month and then the problems returned. VW claims it is a software problem but has not offered any software updates or repairs since it was first published as a recall in May 2024. My car is too dangerous to drive when this software failure occurs--which sometimes happens while driving nd immediately affects the drivability and safe operation of the car. When it happens, nearly all the warning lights and messages start blinking and cycling while driving. We need help with putting pressure on VW to offer a solution and repair of this serious operational issue.

back right door opened up while driving through our neighborhood at slow speed turning onto another street a few months ago. at the time didn't think much of it and maybe just a fluke but it makes sense now that I know there's a door handle recall. also now our driver side outside door handle won't open as of a few days ago and our VW dealer doesn't know what's going on after trying to fix it and waiting for corporate to call them back. wanted to make sure this was reported in the event we have further issues and they cant repair it. thanks

Driver side door handle won't open but other doors do

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the backup camera and speedometer intermittently malfunctioned. The cause of the failure was not yet determined. The approximate failure mileage was 6,000. VIN tool confirms parts not available.

Vehicle has an error stating: “Warning and Information not Available. Drive with greater care!” Key safety features including speedometer and back-up camera are not available. Issue is not due to delayed boot-up. Speedometer and cameras did not return during a long drive. Error remained after vehicle was shut off and restarted. See photos of error message and note lack of speedometer and cameras.

There is a recall on this vehicle and is very dangerous to drive. The screens go dark and we are unable to see how fast we are going. When this happens we also do not know if any of the safety features work. I have been told by the local VW dealer that as of right now there is no fix to this recall. I feel that VW should have better options for the consumer to be taken out of this vehicle. This is very dangerous and could really cause a lot of harm.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel and rearview camera became inoperable. There was no warning light illuminated. The contact stated that the instrument panel and screen was blank. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

NHTSA Recall Number: 24V344 from May 2024 still has not been resolved and no remedy is available. There is now an additional recall: 24V651 on the vehicle.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Display screen has blacked out on multiple occasions while driving. During these occurrences I have lost all visibility to vehicle speed, cruise control settings, backup camera, etc. When these issues occur, I am basically driving a vehicle with no feedback from these important safety systems. This is VERY dangerous and has caused me to almost get into an accident on two different occasions. Something needs to be done to address this issue ASAP as it is a serious risk to both the driver as well as other individuals that are out on the roadways. VW needs to resolve these issues immediately before someone is seriously injured or worse. Please help!

One week after buying the new car, the windshield cracked and quickly spread across the width of the car. There may have been a rock impact and I was on the highway. This is on a heated glass AWD Pro S model. It's apparently incredibly common for this to happen.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while reversing, the back over prevention system failed to function as intended. The contact stated that the back over prevention function was displayed. In addition, the contact stated that the control panel displayed a black screen. The contact stated that the failure had occurred several times while children were inside the vehicle. In addition, the contact stated that the failure occurred while using the GPS. The contact stated that when the failure occurred, directions on the screen was unavailable. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 10,000. VIN tool confirms parts not available.

Both screens turn off while I’m driving 70+ mph on the highway therefore none of the features work like adaptive cruise or lane assist. It caused me to almost get into an accident a couple of times. Volkswagen says they won’t buy it back or fix it since it’s under the recall. I don’t know what to do. These cars are not safe for the road and are putting people’s lives at risk being driven.

The infotainment screens on the vehicle will randomly go blank, and when it reboots, will often freeze in the rebooting process. This prevents the driver and passengers from being able to see critical safety information on the center display and the driver's display, including the speedometer. Not being able to see the speedometer is a violation of Virginia code VA § 46.2-1080. Speedometer in good working order. so the vehicle is not able to be legally driven in Virginia according to the Virginia State Police and most other states with similar codes. The manufacturer, Volkswagen, is telling owners to continue driving the vehicle in violation of state law. The existing recall on this issue should be expanded to be a stop drive recall due to this safety defect.

I am filing a complaint for manufacturer fail to provide repair for a recall in a timely manner. Recall: May 15,2024 Manufacturer Recall Number: 919A NHTSA Recall Number: 24V344 Recall Status: Recall Incomplete, remedy not yet available

The lane assist function on the vehicle routinely pulls the vehicle off the road when accelerating uphill. Driver has to fight with the steering wheel to keep it from being pulled out of the lane and off the road. This occurs regularly on clearly marked roads, both on freeways and two lane rural roads.

The contact owns a 2023 VW ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V344000 (Back Over Prevention, Equipment, Electrical System) and 24V651000 (Structure). The contact stated that on several occasions while in reverse(R), the reverse camera worked intermittently. Additionally, on several occasions, while the vehicle was turned off, the rear door latches were pulled to open, the door handle was lifted, but the door failed to open as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.

On occasion the car moves backward when I have it in Drive, and forward when I have it in Reverse. It commonly happens when doing a tight, 3 point turn. I noticed the issue shortly after I purchased the car in Mar '23 and first brought the car to the dealer for inspection after the 2nd time it happened in Jan '24. I've brought the car in many times for this and they cannot duplicate it or fix it (4 service records attached). There's no warning lights or error messages. I can visually see the gear shifter is in Drive, but when I put my foot on the accelerator the car moves backwards. It's the same when I visually see the gear shifter in Reverse, but the car moves forward. This has put my safety, the safety of my passengers, and the safety of people standing nearby at risk on multiple occasions. On one occasion, I was navigating a tight, multipoint u-turn, as I was trying to turn around between 2 large trees. My nephew stood outside the car waiting to get in. When I had enough clearance between the tree in back of me, and the back of my car, I put the car in Reverse to backup a few feet so that my nephew had enough space to open the passenger side door and get in. However, even though I had put the car in Reverse, it unexpectedly moved forward nearly pinning my nephew between the front of my car and the tree in front of me. I shouted at my nephew to step away from the car. I looked at the gear shifter again to ensure that I was in fact in Reverse, and then I tapped the accelerator gently to see if I could inch back away from the tree in front of me, but the car continued to move forward nearly hitting the tree. I had to put the car in Park, remove my seat belt, open the driver's side door, and step out of the car to get the car to "turn off" and "restart". When I got back in the car, and attempted to Reverse again, it worked as expected. I didn't log exact dates each time it happened, but I did first bring it to dealer for this problem on 1/4/24, with 8070 miles.

In May '23 VW Manufacturer sent a letter informing my car was subject to Recall 57J4, for door handle failure which can lead to doors opening while vehicle is moving. 7/25/2 I brought my car to Steven’s Creek VW in San Jose, CA, for several issues that needed repair, and asked them to test for Recall 57J4. They found the left rear door handled failed and needed to be replaced (see attached service record). The repair was not performed that day because the part needed to be ordered, as did several other parts. I planned to return once all parts were in; several months passed, with no parts coming in. By Jan '24 the car was having many more problems, so I brought it back to the original dealer I purchased it at: Santa Cruz Volkswagen, Santa Cruz, CA. During the course of my many repairs at Santa Cruz VW I informed them that the door handle safety recall repair was never performed (see attached 5/6/24 service record). The Service Advisor said Santa Cruz VW couldn't do the repair, because the replacement part was VIN specific and that Volkwagen Manufucturer wouldn't send the replacement part because Steven’s Creek VW dealer had already ordered the part, and had also noted in their computer system that they performed the repair - which is false. I never returned to Steven’s Creek VW after 7/25/23, and they never performed the repair for recall 57J4, even though it is incorrectly noted in their computer system as having been repaired. (Steven’s Creek VW has acknowledged that this information is incorrect.) I'm filing this complaint because I need help enforcing the requirement that the dealer perform the repair per the safety recall, on the basis that the information input into Steven’s Creek VW system is incorrect. To this date, the repair has still not been performed. Volkswagen the manufacturer needs to remedy this by supplying the Santa Cruz VW dealer with the part so that they can finally perform the repair.

While backing out of my driveway onto our residential street the car died without warning and all information displays went blank for a moment and then all the warning lights came on. The car would not change gears and my car was obstructing the roadway. My children were in the backseat of the car. I pressed the start stop button on the dash and the car "rebooted". warning lights were gone. I took the vehicle into the dealership a few days later for a scheduled repair to the steering wheel. I informed them of the incident and asked them to inspect. They ran a diagnostic and determined that they needed to replace a module in the vehicle's electrical system. Once the repair was complete we retrieved the car. Less than seven days after picking up the "repaired" vehicle my husband was backing out of our driveway and the same thing happened - only this time he was still in the driveway. Our driveway has a slight slope and the car was behaving as though it was in neutral (rolling down the drive) with no ability to change gears. Warning lights indicating electrical system failure were on the dash. He had to open his door and start to exit the vehicle while depressing the brake pedal in order to get the car to turn off. We had the vehicle towed to the dealership. They had the car for over 45 days trying to diagnose and duplicate the issue. We were told that there were no error codes and that they could not duplicate the problem. In the end we initiated a buyback request from VW and were denied with no explanation. I do not feel safe in this vehicle. It appears to have a major fault in its electrical system that is triggered by a yet to be determined set of circumstances. I frequently drive in and out of driveways on all sorts of roads and feel fortunate that this happened where it did. If this happened to me while I was backing out onto a more heavily trafficked roadway it could cause a life threatening accident.

On August 23, 2024, the car was parked at our home and turned off. It was not connected to the charger. At around 7:25pm Pacific time, I got into the driver's seat, closed the door, and depressed the brake pedal so I could put the car into Drive. While my foot was still on the brake, and the car was still in Park, the car lurched forward towards my husband, who was standing in front of the car. The car moved forward in a fast, jerking movement, less than 2 feet, before stopping on its own. My husband quickly moved to the other side of the alley way. Both console screens went black. I still never took my foot off the brake for fear that it would lurch forward again. I picked up my phone to film the screens to see if they would put up an error message or warning light. Just before I started filming the dashboard, the screen above the steering wheel came back on, but acted weird, with the gears disappearing from the right side of the screen completely around 12 second into the video. You can see in the video that I tried to put the car into gear, but as I move the gear shifter through the various gears it does nothing. My foot remained on the brake pedal the entire time up until the moment you see in the video, when I took my foot off of the brake and the car "restarted" itself, allowing me to get it into a gear again. My husband, or anyone else nearby, would have been severely injured if they had been standing closer to the vehicle when it lurched forward. I took the car to Santa Cruz Volkswagen to be inspected for this issue on 9/3/24. I provided them a detailed description and the video I took, but they were unable to duplicate it. Based on the many other issues I’ve had with this car prior, I believe a combination of faulty electronics, manufacturing defects, and buggy software may have caused this incident. (I uploaded a PDF of service records for this issue from dealer, but could not upload the video: it's 10.3mb MP4 file, which I'm happy to provide if possible.)

The entire dashboard goes blank and then sometimes resets and other times remains blank until the car is stopped. The speedometer is out as well as all the cameras.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000. VIN tool confirms parts not available.

When driving the vehicle the center display and dashboard display go black and do not reboot and because of this am not able to see any vehicle information like speed and back up camera making the vehicle unsafe to drive and are a greater risk of causing an accident. This is an active recall but car manufacturer has failed to resolve issue in a timely manner. This issue was first reported in May 2024.

Our VW ID.4 was leased in December 2023. The vehicle unexpectedly went into "turtle"mode or limp mode, which according to VW happens when the battery is very low. Notably, we had 80% of battery charge at the time (which is the optimum charge). Unexpectedly, the yellow turtle display came on and, worse, the vehicle lost power while driving. The speed was greatly reduced, the power was also greatly reduced. The car went from regenerative breaking to loss of regenerative breaking, while the center drive display still showed "B" for regenerative breaking. It was also almost not possible to drive up a small hill. The vehicle displayed 2 error messages (we have photos, also of the 80% battery charge, which we attach): 1. "Vehicle performance is limited. See owner's manual." 2. "Electrical system not working correctly. Safely stop the vehicle." Comment: In our opinion, the vehicle is not safe to drive. The unexpected reduction in speed and loss of power, paired with the loss of regenerative breaking, creates very dangerous conditions. It may not be possible to "Safely stop the vehicle". In addition, we have also lost the center display and dashboard display twice now, which we believe is mentioned in NHTSA Recall Number24V344. VW sent us a letter in July informing us that our vehicle is subject to this recall. Yes, we have experienced the issue, twice. It is even more scary, if this happens when the vehicle loses power unexpectedly on an 80% charge. It is unacceptable that VW states in its recall letter "A recall repair is not available yet". VW is exposing drivers and passengers to significant risk. We are concerned that this vehicle is not safe to drive. We have brought it to the dealer on Monday 8-26-2024 and are awaiting diagnostics and repair.

The infotainment system continuously goes out on a daily basis and I have to reboot it every time, the rear camera will delay or not come on at all and I have to put the car in neutral then back to reverse to get it back on. The speedometer screen goes out constantly and won’t show how fast I am driving or my battery percent. I don’t get the mileage I’m suppose to get out of a charge, it automatically breaks when driving on highways for no reason. Sometimes the screen will go white and show code. This car is highly dangerous to the public and nobody is helping me get out of it. It’s a recall with no fix available and I can’t even get a loaner or anything.

On many occasions, I push the park button on the gear selector, and it does not go into park. I have become extremely deliberate on pressing the button AND making sure the screen illuminates that the vehicle is in park. On two occasions with myself driving and one occasion with my wife driving, the vehicle has moved forward unintentionally as a result.

There's two screens in the car. One displays speed and other functional items. The other one is the infotainment screen. In random occasions, BOTH screens go black for over a minute, meaning that the system reboots but it takes over a minute to start again, leaving the driver without any critical information while driving (speed, turn signals, warnings, etc).

Vehicle is under recall with no remedy. This is presenting a safety risk to me and my family.

Brakes do not work at random times. You go to stop and the brake pedal depresses all the way to the floor with the vehicle not stopping at all. This happens at random times, not all the time. The dealer said that they could not find anything wrong with it.

pulling into parking lot of child's daycare, had foot on the break and then suddenly the car lunged forward and slammed into fence. had to forcefully slam on brakes to stop car Car is currently at the dealership for collision repair, waiting to see what the computer reports. Police report has been filed. Do not have at this time Newton MA police dept report #24032707 No warning messages or previous symptoms.

The rear passenger door got stuck and did not open while we were inside. My son tried to open it and it was just stuck. The other 3 doors in the car opened fine. I locked and unlocked/turned the child locks on and off/ turned the car on and off and nothing would open the door from the interior. My son was stuck. I recorded 3 minutes of all these things going on. Finally, I could open the door from the outside of the car. The door has been malfunctioning (not closing, opening on its own, or getting stuck) since I purchased the vehicle 18 months ago. The dealer initially refused to inspect bc they could not replicate but I started taking videos. One month ago they had replaced the latch and other components but it did not fix the problem. The car is back in service.

I have a Volkswagon ID4 that has the screen power go off while you are driving, VW says they have no idea when they will have a fix it, but they are aware. The safety features, including the emergency call, don't work, and no airbag lights come on either, everything appears to be disabled. On the highway this happens whenever with no warning. I do have videos of some of the incidents. Lane keep assist Etc does not work. It is 10 months old with 3k miles due to being afraid to drive it.,

When vehicle crosses an intersection it pulls vehicle into wrong direction. Mostly left to incoming traffic and I have to correct steering. Vehicle does not recognize road lines have stopped or different in an intersection

My car popped up a messaging stating “Electrical system not working correctly. Please service vehicle.” I called in for service and the dealer told me that the message was not urgent as it was a yellow message and that they would not be able to get me in until Tuesday. I continued to drive the car and the message would come and go for two days. On the last day, I got the message and heard an electrical whirring noise when pressing the accelerator. Then the sound and message went away. Later that evening when charging, the fans were running extremely loud so I got the car out of my garage to avoid it catching fire. I called VW who said that I could drive it to the dealer. I left my house and the car popped up the message and then said it was disabling functions. It never said to pull over. Then a turtle popped up and my speed was dropped to 45 mph. I was on a highway at the time and turned around to head back home. Then it dropped my speed to 25. Right after doing that it came to a stop in the middle of the road. It never said to pull over or avoid driving it either but I was stranded in the road. A few minutes later all the messages disappeared and it started driving normally. I made it home and called for a tow truck.

[XXX] [XXX] [XXX] [XXX] Julio 30, 2024 Volkswagen Customer Care Volkswagen Group of America 3800 Hamlin Road Auburn Hills, MI 48326 Dear Volkswagen Customer Care, I am writing to express my deep concern regarding the recent recall notice I received for my Volkswagen vehicle, VIN [XXX] 2023 VOLKSWAGEN ID.4 Due to the severe safety issues outlined in the recall, I have been unable to use the car, yet I am still making payments on it. Given that the necessary repairs are not currently available, I am understandably concerned about continuing to drive a vehicle that poses a risk to my safety. My attempts to resolve this issue through the dealership have unfortunately been unsuccessful, as they have not accepted the vehicle for return or provided a satisfactory resolution. Given these circumstances, I am requesting a resolution to this matter. Specifically, I seek the following: Return and Refund: I wish to return the vehicle and receive a full refund of all payments made to date, considering that I am unable to use the car due to safety concerns and the unavailability of repairs. Additional Compensation: Compensation for any inconvenience or costs incurred as a result of this situation, including but not limited to, rental car expenses or loss of use. If Volkswagen is unable to address this matter promptly, I will have no choice but to pursue legal action for product liability and negligence. I hope to avoid this course of action and resolve the issue amicably. Please contact me at your earliest convenience to discuss this matter further. I look forward to your prompt response and resolution. Thank you for your attention to this urgent matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving 45 MPH, the instrument cluster screen went blank. The contact pulled over and turned off and restarted the vehicle and the instrument cluster became operable. The contact stated that the instrument cluster was rebooting as if the vehicle had been started and was stuck in a reboot loop before eventually regaining normal functionality. The contact stated that the failure was intermittent and occurred at various speeds. The contact had taken the vehicle to a local dealer who checked the software version and informed the contact that the software was up to date; however, the failure reoccurred. The contact took the vehicle to the same dealer after receiving the recall notification and was informed that the software patch to repair the issue was not yet available. The vehicle was not repaired. The failure mileage was approximately 24,000. VIN tool confirms parts not available.

Upon stoping the vehicle, unlatching the seatbelt and with the ignition off you need to pull the door handle 2 to 5 times before the door opens to allow you to exit. The vehicle never allows exiting on one pull. Dealer said no problem found and it’s operating normally but this is a daily occurrence.

Was stationary in dense traffic, all waiting for a local bridge to open. We had been waiting for 10 or so minutes. Had braked and stopped close to car in front, car in Auto Hold. All of a sudden, my car accelerated quickly into stationary car in front, twice I believe, before I was able to brake and turn car off. I do not know why this happened or whether there were any warnings. Affected my car, car in front of me, and car in front of them. No one hurt, my car front rather damaged, perhaps $12,000+, car in front damaged front and rear. We were able to drive away, but my car not safe to drive. Is currently parked and waiting to be towed once collision shop space is available. I have not taken to dealer to test as is not safe to drive. No one has inspected in person yet.

- The front passenger door unlatched at speed while driving around 30 mph. The vehicle is currently with a Volkswagen dealership and is confirmed and replicated. - The safety of the passenger seated in the front passenger seat is at risk if the door were to fully open, as well as any objects in the door’s way. - The problem HAS been reproduced or confirmed by a Volkswagen dealership in June 2024 and had the affected door handle replaced. - The vehicle and component has NOT been inspected by the manufacturer, police, insurance representatives or others. - There were no warning lamps, messages or other symptoms of the problem prior to the failure, only after the door was opened was there a notification (chime and message) of an open door.

The contact owns a 2023 Volkswagen ID.4 equipped with Kumho Tires, Tire Line: Crugen HP71, Tire Size: 235/50/R20, DOT Number: (N/A). The contact stated while driving at an undisclosed speed, there was an abnormal sound and vibration coming from the vehicle. The contact stated that the abnormal sound and vibration was persistent while driving. The contact stopped and parked the vehicle. The contact stated that while performing an inspection on the vehicle, the contact became aware that the driver's front tire had a 2-inch piece of rubber missing. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired by the independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,000.

Steering wheel has capacitive touch control for cruise controls and other options. While turning in corners or exiting from highways unknowingly capacitive controls are getting activated and it sets the speed to highway cruise speed limit or previous cruise speed, creating a panic situation. It is a safety issue and potentially crashes. I have avoided 10 different instances so far. It has to be recalled for this issue and fix has to be done for this.

On 7/21/23 around 10 am the screens went blank, had no speed or info displayed , after 2 days the screens came back on 7/23/24

Infotainment and gauge cluster display are blank, unable to see vehicle info, back-up camera and speedometer.

The contact owns a 2023 Volkswagen ID.4. The contact stated while driving at 5 MPH, the service brake independently activated and steered in the opposite direction in which the vehicle was being steered. The vehicle independently accelerated and crashed into the rear of a parked vehicle. The parked vehicle was damaged to the rear of the vehicle. The contact's vehicle was damaged to the front center of the vehicle. The contact's adult daughter and adult friend were passengers in the vehicle when the failure occurred. The contact stated that no injuries were sustained. No Police report was filed. The contact stated that the driver of the parked vehicle confirmed that the contact did not have control of the vehicle when the failure occurred. The contact's vehicle was taken to the dealer, however the contact was requested to pay a diagnostic fee. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.

On 7/4/2024 at approximately 6pm, I disconnected my 2023 VW ID4 from an electrical charging station. I moved my vehicle 2 blocks away to an apartment building parking lot, which I had parked in previously. While pulling into the parking spot, I was coming to a complete stop, perhaps going 1-2 miles per hour and as I came to a stop, the car accelerated out of nowhere and crashed into a few small trees and a chain link fence for the neighbor's home. I had a passenger in the front passenger seat and neither of us could understand what had just happened. It made no sense and I have no idea what happened to cause the acceleration.

The contact leased a 2023 Volkswagen ID.4. The contact stated that while reversing, the back over prevention screen became inoperable. The contact stated that the infotainment screen became inoperable while driving at approximately 25 MPH and started to update without driver interaction. Additionally, the contact stated that the vehicle had failed to start while depressing the Push-to-Start button. The contact used the key to start the vehicle. While reversing, the vehicle stopped and stalled when the battery was at forty-four percent. The fast-braking message was displayed. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

instrument cluster intermittently goes out. exactly the symptons described in recall 919A

The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle was purchased brand new with a defective windshield. The contact stated that the windshield was wavy and distorted the view of the roadway while driving. The vehicle was taken to the dealer, where the windshield was replaced on two occasions; however, the failure persisted because the replacement parts were also defective. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that all the manufactured windshields were identical, and no assistance was provided. The failure mileage was approximately 10.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at various speeds, the instrument panel display was not working as intended. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue; however, no assistance was provided. The failure mileage was 22,000. VIN tool confirms parts not available.

This is an all electrical vehicle, When we first got it had a issue right away the car was stuck on reverse and we could not do anything, they kids where in the back and had to press the breaks to hold it in place and could not release it. We were in a parking lot, after awhile the system rebooted and it was normal. Brought it to the dealership and got it serviced and they said nothing was wrong with it. Second recent issue car powered down could not do anything while on the road lost all control. This is a huge issue if there was a car behind us going fast speed could be fatal! the power down issue has happened to us 3 times. Currently at the dealership to review but we have no confidence they will find a issue.

My 2023 ID4 suddenly accelerated and lunged forward (while my foot was on the brake) as I was turning right into a parking spot. I was going very slow with my foot on the brake . The ID4 lurched forward which propelled me in the wall of a concrete building that I was parking at (luckily no damage to the building). The acceleration was so powerful it’s like I floored it and frightening. None of the warning signals, sensors or collision warnings went off, nor did the emergency braking (when an object is too close in the front of the vehicle). After the ID4 went into the wall- it had registered that there was a collision (but nothing before). There was damage to the lower plastic bumper, the hood popped open (the latch to open the hood inside the vehicle now did not work) and some paint scratches. This had never happened before, I have taken it to my local VW dealer service department, unfortunately they have not been able to reproduce the issue. Had I been coming to stop at a traffic light, or been in a busy parking lot, it could have been much worse as this could have lurched into another vehicle, pedestrian or business store front.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My 2023 ID.4 is riddled with electrical problems. MY ID.4 keeps stalling and is going tomorrow for a 3rd time to be looked at for this issue. My screens and speedometer blackout while driving frequently. 2 weeks ago I had every error on my instrument cluster screen (all systems were disabled including ABS, collision, etc), the car door locks were disabled, the radio screen was black, and speedometer itself was black. Here we are again and the car is stalling still, experiencing blackouts, and speedometer not visible. I feel extremely unsafe driving this vehicle. They should not be on the market. They are death traps.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). The contact stated that while the vehicle was turned off and charging, she observed that the charging had stopped abruptly and a message to “Take Vehicle to Dealer Immediately” was displayed. The vehicle was towed to the dealer where it was diagnosed that there was an unknown electrical failure with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.

When backing up into my garage it automatically stops and causes severe pain in my neck

The doors still don't work properly. They do not close. It happens randomly. It is usually when I drive out of the parking spot or back out so going slow. The rear passenger door opens randomly without warning. I've taken it to three dealerships but they haven't been able to replicate it while the car is there for service so they just send me back or don't even check in the car. I first complained about this the day after I bought it but still nothing

The contact owned a 2023 Volkswagen ID4. The contact stated that while parking the vehicle and attempting to remove the key from the ignition the vehicle erroneously accelerated forward driving over a curb and crashed into a traffic pole. The vehicle continued to accelerate forward into an intersection and crashed head-on into a second vehicle. During the crash, both vehicles were destroyed. The driver sustained a left arm laceration from the air bag deploying. The front passenger sustained a left arm laceration and abdomen contusion. The dog located in the rear passenger seat sustained an eye injury. All required medical treatment. No injury was reported from the second vehicle. A police report was taken at the scene and the vehicles were towed away. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The failure mileage was 4,000.

I was easing slowly into a parking space, with plenty of room on both sides (no cars); there was a shopping cart at the front of the spot to my left. I was probably straightening the steering wheel back to the center. The car took over, accelerated suddenly to a very fast speed, jumped a high curb, and stopped hard in the lot's main drive. The front right wheel clipped a tree through the mulch. No safety features engaged. There was significant damage to the vehicle, and the impact badly bruised my right hand. I am very safety conscious, easy on the pedals, and cruise into stops. We have used the travel assist but not the cruise control function (which may have been set when the car was in transit). Several similar cases are reported on social media, with the leading theory being the accidental engagement of haptic steering wheel controls. A police officer took a report, but it has not been made available. I filed a report with the manufacturer and look forward to your investigation.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated that the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that the vehicle rear-ended the contact's other parked vehicle. The contact stated that the vehicle crashed into the contact's residential iron fence and the fence was damaged. In addition, the vehicle crashed into the contact's home and damaged the 6ft window. The contact stated that the failure occurred while the contact was parking the vehicle in the contact's driveway. The contact stated that the front end of the vehicle was damaged. In addition, the rear end of the parked vehicle was damaged. There were no injuries sustained. No police or fire reports were filed. The contact stated that the vehicle was previously taken to the dealer for a service appointment on May 30, 2024. The vehicle remained at the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,800.

I have an open recall on my vehicle. It is related to software defect that can affect the dashboard display that can affect the rear view camera. Currently, no remedy available. However, my main source of income comes from the ride share program. I won’t be able to earn income if my vehicle is not available. The manufacturers repeats “no remedy at this point. Need to wait.” It’s very difficult to just wait without timeframe of when it will be available for fixing it. It’s almost a month since the recall was placed. Please help in getting this resolved. Thank you

Steering wheel wrapping is prematurely peeling due to the material used. I’ve seen and heard many complaints about this. Cars are only a few years old.

I was halfway into a parking stall. There was a cement sign post at the end of the stall and a truck facing me opposite. About six feet from the post the car accelerated and glanced off the post and hit the truck slightly. It happened very fast but I am 99% sure the car accelerated on its own. We did a search afterwards and found many reports of our model doing similar things.

The car milage dropped Significantly, i took it to Tracy VW shop and they did not repair it , took it to Dublin VW and they did took 2 weeks replacing a battery cell then they found another defective electric cable that is on backorder with no eta for replacement , i am paying for gas and for fixing on a loaner car rather that drive my own car

Twice after picking up the vehicle from the dealership for a recall or service I've stopped at the light near the dealer. On seeing green in accelerate and mid-way through the turn power will fail. I release the accelerator pedal once or twice and power returns.

After coming to a stop or slowing the vehicle down to under 5 mph, the vehicle occasionally does not respond to the accelerator being pressed. When this happens, I can take my foot completely off the accelerator and press the accelerator to the floor several times before the car will begin moving. It generally starts moving again after a few seconds. There are no error messages displayed on the dash, and the car remains in the drive mode. This has happened when attempting to make unprotected left turns; I luckily have not been hit, but its led to several close calls where my car creeps across oncoming traffic instead of accelerating as I keep pressing the pedal.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at undisclosed speeds and after stopping at a stop sign and attempting to accelerate, the vehicle failed to respond as intended. The contact stated that the accelerator pedal needed to be depressed several times before the vehicle accelerated. The vehicle was taken to a local dealer however, the cause for the failure was not found. The contact stated that a technician test-drove the vehicle with him and noticed the failure however since the mechanic was unable to retrieve an error code, the vehicle could not be properly diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 90,000.

Pirelli Scorpion Zero All Season 255/45 R20 105T After about a month of owning my car, I noticed brown stains on my tires which made them look very old and worn and dirty. I tried washing them off and the stains kept coming back. I emailed the manufacturer and they told me that the browning on the tires was a normal reaction to extreme UV exposure or it could happen over time. I pointed this out to the dealership and they told me it was just dirt. Since this was a brand new car I did not believe the tires should look like this nor have I ever seen tires on a brand new car look this way. After doing a little more research I was convinced the tires were defective. Then in April I ended up getting a screw in one of my tires and it went completely flat and was unrepairable. The tires seemed defective right after I purchased the car and I do not feel like they are safe. The fact that this nail went through the tire when the nail wasn't even sharp indicates to me that the rubber is somehow defective. I've told this to the dealer and the manufacturer and they both tell me that this is normal and tires are supposed to be discolored and it's normal to have the brown stains on them.

Car suddenly developed a warning which read 'Warnings and information not available. Drive with greater care!'. All headlights, DRLs, and turn signals failed to illuminate. This caused a safety hazard while driving at dusk because there were no warnings regarding the lack of headlights and we didn't notice until it was too late and we were on a dark road.

Driver door locks cycles while driving. Sometimes door will open while car is moving.

While the vehicle was in driving on the street, and when we stopped at the streetlight the vehicle went to parking mode, and the drivers door suddenly got opened.

While driving my vehicle it shifts into “park”, not sure if it is an electrical issue, transmission, or breaking issue. I have taken to the dealership for repairs they worked on the driver seat sensors, was at the dealership for 10 days. Three days after repairs the same issue occurred, took back to the dealership and they informed me that they could not recreate the issue(possible electrical issue), the service advisor suggested that I should not move around in the seat while driving to correct the issue. Again about three days later the same issue occurred again, this time in heavy traffic and it was difficult to get into “drive”, I have returned the car back to the dealership. At this time, I asked the service manager to take a ride with me, he seemed very surprised when the issue occurred with him in the drivers seat, he also had a hard time getting the car into drive. This seems like a big safety concern for a vehicle to rear end my car.

Upon getting the car from the dealership, on second day of driving the car started showing a notification that I need to close my driver door and buckle up when I'd start the car with all doors closed and try to change the gear. The car would stall and show that on behind steering wheel display. Only upon buckling up the car would allow me to put it in Drive or Reverse. The notification would not come on every time. Took it to service and it's been there for a month. They cannot fix the problem. Telling me it has to do with seat belt and airbag sensors. I have been driving a loaner and it doesn't have that issue. Seeing many people describing the same issue in online forums.

The horn stopped working without notice; only found out when I was in a near-miss accident and it did not honk. Never got alert or any other notice about horn not working. A car cut me off and I pushed the horn and no noise. I had the car towed to the VW dealership and they ended up replacing the horn because it did not work. I do not know when it stopped working.

The front seats go back and recline to an almost flat position randomly. This has hurt my kids' knees while they've been seating in the back seat. It is also very scary and they yell and scream in pain and panic. There is no pattern to the moving, it happens while stationary. Dealers have refused to look at it because they cannot replicate it at the time of the service call. I have pictures and videos of some instances but they are random. No warning or alerts pop up. This has been happening randomly since I bought the car one year ago.

The infotayment system goes completely dark while driving and reboots by itself after a few minutes. This has happened while I'm driving on the highway at 65MPH and on the roads at 40MPH, happens at any speeds. It happens randomly without a warning. Everything simply shuts down. I have videos of two different occasions that it happened. The dealership ran a diagnostic and said nothing came up. It happened again and same thing - diagnostic and nothing comes up. It happened again, I called VW NA and sent videos but they said it has been resolved. It happened again. Not sure what to do next.

The rear passenger door does not close properly. I first noticed this when I got home from the dealer the day I purchased it. I contacted them right away but the dealer said there was nothing they could do. 6 weeks later the doors were recalled and I got the recall fix. It kept happening. The dealer will not take any further action because they cannot replicate when I drop off for a service call. They won't even take the car. I have photos and videos. I called VW NA and they said there is no issue. Puts safety of passengers at risk.

Preconditions: Phone was connected to Infotainment via Wireless Android Auto and reproducing content from the phone. A/C was on fan. Driving on congested highway at around 35 MPH with stop and go segments. Incident: Answered a phone call by pressing answer on infotainment and took the handsfree phone call. Conversation had been ongoing for maybe 10 minutes. Then I noticed I was not being heard by the other party. Hung up. Party called again and the same thing happened. In a stopped segment I placed the call. Noticed same issue. Then I looked up and the center infotainment screen was black. I then pressed the power button for 10 seconds to reset the infotainment. At that point the driver information screen ( what replaces the instrument cluster) had a somewhat different color scheme. At this point I decided to turn off all ACC functions (were not in use, just on). Suddenly this screen (driver information) turned off - no indications of ACC, Speed, etc. were available. Only the basic drive mode indicators were on showing I was in drive (this part seems independent). No negative effects to the drive were noticed ( I could accelerate, stop and steer). Some minutes later the entire system rebooted and all indications were back. Some warnings about driver assistance disabled were shown on the driver information screen. I have seen some center infotainment resets in the past, but having the driver information screen (or instrument cluster) turn off like that I find extremely unnerving and dangerous. Fortunately basic drive function was unaffected and safety seemed fine.

VW/Audi have known this is an issue for years but do not seem to prioritize a fix. The front passenger window often goes down first when trying to close it. I am pleading with the NHTSA to view this is a safety concern and issue a recall to force the manufacturer into what should be a simple software fix. If I deem someone approaching my open passenger window and I attempt to close my window only for it to open more, that welcomes a lot of potentially unsafe situations. Here are two examples. The individual could take something off the passenger seat and get away before the driver has a chance to react safely. Or worse, they could possibly open the door if they view this as an invitation to get in. Every other car manufacturer has power windows that work correctly. This isn't hard and is laziness by VW Auto Group to fix it until their hand is forced, especially given that the other 3 windows work just fine.

I was driving down a highway traveling 59 mph around 5:20AM when my infotainment system and lights inside all went dark. The speedometer stayed lit up but changed to an alternate color while I was traveling. I slowed down to make sure I could brake and that all was working. Within about 20-30 seconds the whole system restarted and came back online. This was not necessarily a safety hazard, however the sheer shock of it made cause for my safety because I reacted to it in a somewhat panic sort of way by braking rapidly. I found this forum where others have reported the exact same thing. There were no warning lamps messages or any notice of the occurrence. It all started back up as if nothing happened. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VEHICLE INSTRUMENT CLUSTER AND INFOTAINMENT DISPLAYS POWER OFF WHILE VEHICLE IS IN MOTION. NO INFORMATION REGARDING VEHICLE SPEED OR CONTROLS IS DISPLAYED ON THE SCREEN FOR SEVERAL MINUTES WHILE THE VEHICLE SYSTEM RESTARTS. AFTER 5-7 MINUTES, THE INSTRUMENT CLUSTER AND INFOTAINMENT DISPLAY WILL POWER BACK ON. THIS HAS OCCURRED MULTIPLE TIMES WITHOUT A SPECIFIC CAUSE OR INDICATION LEADING UP TO THE PROBLEM.

2023 VW ID.4 - While driving the passenger door latch started making a clicking noise and door became ajar triggering a door ajar light on dash information center. Passenger held door from completely opening until it was safe to pull over. Door latch continued to make clicking noises and continued to open itself. A google search revealed recall campaign "Door handle recall 57J5 [NHTSA 23V312] for MY21 and MY22" It was raining out when this happened. Volkswagen clearly hasn't fixed this issue for MY23.

The windshield on the car has some severe warping that distorts the view of the driver. It causes optical illusions and dizziness. The dealer thus far refuses to fix the issue. The issue can be easily researched and it's easy to find others complaining of the issue.

My ID4 windshield chips very easily and in fact i have had it for less then 1 year and small rocks on freeway damaged windshield and had to replace it out of my pocket. Even after getting new windshield it’s chipping again. The glass is hazardous as i am afraid it will break easily when compared with other cars. Cars speedometer turn off due to VW software glitch while driving so in the middle of freeway drivers would have no idea on speed and can cause accidents.

After parking on a slope, front of car uphill, slope of about 15-20 degrees, placing car in park, the car would roll back once out of car. It happened once and went up against another car, minor scrape, but I was almost pinned. I moved the car to a different spot with similar slope, it happed again. The wheels were rotating, had to jump in passenger side and push hand onto brake. It had happened once before, but went up against a curb, but I had thought I had parked poorly. But in retrospect, likely rolled. Tried to call/contact VW, but it is a Friday and they do not accept safety calls Friday evening through Tuesday.

I submitted a previous report regarding my passenger front door attempting to open while the vehicle was in motion. Yesterday the door fully opened under motion with my wife as a passenger. It sounds like the latch kept cycling until the door opened. My wife just prior to departure decided to start video recording while driving as we both believed the dealer may not be able to replicate the incidents. We have recording of this we can email. The door does attempt to open several times on some days, some days it doesn't. My vehicle according to the dealer is not a part of the affected vin's for the recall. It has not been back to the dealer for evaluation and repair yet. This has become an extremely dangerous situation as an owner or passenger.

Passenger window moves in opposite direction. Specifically, when the passenger window is partially down, trying to close the window from the driver side switch results in the window traveling in the opposite direction. This is a safety concern. If there are children or dogs in the passenger side, or if there is someone outside trying to get in, the window opening instead of closing is very unexpected and is a concern. Brought to the dealer and reproduced. Said they “fixed it”. Then when I showed them again, they said this was by design. How can a switch cause the window to open when intending to close? Easily reproducible. This is a defect and safety issue. There are no warning lights, documentation, or otherwise explaining this unexpected behavior.

1. Door latch — available for inspection 2. Driver’s door opened from the inside while in drive mode while I was leaning against door. 3. Has been reproduced and confirmed by dealer 4. Has been inspected by manufacturer 5. There was a warning light that doors weren’t locked but unclear which door(s) was causing the issue.

Driver-side door opens and closes by itself while driving or when the car is stopped. Driver-side door also locks and unlocks itself while driving or when the car is stopped. Unable to unlock driver-side door from the outside of the car. Some times the driver side door will not open from the inside all the way. Before, this was just a frustrating inconvenience, but yesterday, it became a scary, safety hazard. I was stopped in the middle of the street during peak hour traffic at a green light unable to start my car because the driver-side door had opened itself, but I could not open the door all the way to close it and the car would not let me start because it thought the door was open. Even after I was finally able to open my door and tried to close it, the car still would not start. I had to try repeatedly to start the car back up before it finally started. This happened for several minutes while I had my small children in the backseat and other cars were honking around us and nearly hit us. I have told the dealership and taken the car to get serviced, but the part to fix the door is back ordered with an unknown delivery date. The dealership says that many of their 2023 ID.4 customers are facing the same door issue and they've reported their frustrations with VW headquarters. This needs to be investigated and VW should issue a formal recall.

Vehicle computer system reboots while driving. Everything on dash goes black.

I was backing up from a stand still on a parking lot when the car braked extremely hard. There briefly was a message on the center dash with the word emergency on it. The message went away immediately and the car continued to work normal. My neck is still hurting hours later from the very hard brake. During the whole incident there was no other car moving and no person or other object anywhere in the path of the car. I have not yet brought the car to the dealer but will do so next week.

After leaving a stop sign and making a right turn I heard what sounded like a clunk with an audible tone. This was followed by the interior lights turning on and a red door open symbol on the dashboard display (see attached photo). A few hundred feet later I parked my car at work and took photos of the passenger front door ajar as if attempting to unlatch while in motion. I read of a recall (campaign number 23V312) for 2021 -2022 Volkswagen ID4's for this issue. My dealer stated my vehicle is not included in the recall though it's having the same issue. I'm scheduling a service visit in soon.

RE: Case No: [XXX]- VIN: [XXX] Consumer: [XXX] & [XXX] Manufacturer: Volkswagen/Audi of America, INC Semi-Autonomous Stop/Go and Adaptive Speed Technology To All Concerned: My take on the following is that not automatically resuming adaptive cruise control after a lengthy stop or if the driver is looking away from the road is the choice. Just broaching the subject of Evaluating Semi-Autonomous Stop/Go and Adaptive Speed Technology indicates they have reason to investigate. Evaluating Semi-Autonomous Stop/Go and Adaptive Speed Technology Insurance Institute for Highway Safety The IIHS outlines the full list of criteria that qualifies a vehicle for a good rating: •Monitors both the driver’s gaze and hand position •Uses multiple types of rapidly escalating alerts to get the driver’s attention •Employs a fail-safe procedure to slow the vehicle, notify the manufacturer and keep automation off limits for the remainder of the drive •Requires automated lane changes to be initiated or confirmed by the driver •Does not automatically resume adaptive cruise control after a lengthy stop or if the driver is looking away from the road •Does not discourage steering by the driver while lane-centering •Prohibits automation features if the seat belt is unfastened •Prohibits automation features if automatic emergency braking or lane departure prevention and warning systems are disabled Not terminating Semi-Autonomous Stop/Go and Adaptive Speed Technology upon manual braking creates an unsafe condition. I am still including this page simply because it reinforces the primary fact that Semi-Autonomous Stop/Go and Adaptive Speed Technology offers different programing related to resetting/reactivating the Semi-Autonomous Stop/Go and Adaptive Speed Technology. PLEASE NOTE: Each vehicle starting with Adaptive Speed Control and Step/Start set and operating at 20 plus MPH VehicleMAZDA - ILOOP VW - ID.4 TESL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- The front passenger door unlatched at speed while driving around 30 mph. It is available for inspection. - The safety of the passenger seated in the front passenger seat is at risk if the door were to fully open, as well as any objects in the errant door’s way. - The problem has NOT been reproduced or confirmed by a dealer or independent service center. - The vehicle and component has NOT been inspected by the manufacturer, police, insurance representatives or others. - There were no warning lamps, messages or other symptoms of the problem prior to the failure, only after the door was opened was there a notification (chime and message) of an open door.

Center console spontaneously shuts down while driving. After about 3 min, the system reboots, but temporarily the driver console also disappears and the speedometer cannot be seen. A warning that lane assist is not available is shown. The backup rear view cannot be used during the downtime. In this car, this happened three times over a 4 month period with about 2000 total miles driven. In a previous instance in a different ID4, braking was also impacted and additional error messages appeared temporarily.

The backup camera flickers intermittently on the system. The unit has been in for repairs 2 times for this issue, with the camera unit being replaced once. The system continues to flicker intermittently with a rough correlation to having direct sunlight on the back of the vehicle.

The driver door malfunctions and will open itself. It has happened twice now while driving at low speeds. It also happens while my car is parked. It will not lock at all, and it seems to think someone is trying to open it. My car will be parked with the door closed, I try to lock it, but it won't lock, and I'll come back later and the door will be ajar. Or I will be driving and the car will keep making sounds like it's trying to lock/unlike, the. Suddenly the door will pop open. This started about 3 weeks ago.

When I am parking at 5mph in a medical center parking structure, the car suddenly got an uncontrollable acceleration that hit the parking cement and hit the wall in front of the parking area. I cannot imagine that if it is not in the parking structure with 5 mph, it will be fatal or injured and hit more people and cars on the freeway. I want a safe vehicle and spent over $55K for my daily chore. I lost confident on an electric vehicle, and hope your agency will iron all these out prior to introduce to the public. It is similar to the following case: An owner from Georgia describes what happened after getting into the ID.4, putting a foot on the brake, and then putting it into gear. “The car jumped forward and I had to press brakes with all my strength to keep it from accelerating to full ‘throttle.’ It did the exact same when I put it in reverse. I turned the car off, got out, gave it a couple of minutes, and tried two more times. It did the same thing every time. “It is like the accelerator is pressed to the floor as soon as you put it in gear without you touching it. I almost hit my house due to the wheels being turned before the first try.” Having had the car for only two weeks, “I called a tow truck to take it to the dealer.”

While trying to set cruise control, this vehicle has the option of standard cruise or adaptive. There is a toggle button, however, is is so sensitive I am never able to toggle to standard cruise. Naturally I am driving and the toggle will not go to standard. Poor design and super sensitive feature. This is one of many different features that do this. I have found my eyes moving to this to see if I can get standard cruise on and it does not happen. I give up because I do not wan to keep taking my eyes off the road.

Outside drivers side door handle stops working intermittently. Had to lower windows and use inside handle to open door. Also, driver side door randomly latches and unlatches without any interaction with the handle. Twice happened while turning at low speeds causing door to swing open, once in driveway causing door to hit house.

The tire is a Pirelli Scorpion Zero All Season and the size is: 255/45 R20. While driving on the freeway, I heard weird sound and the tire blowout suddenly causing dangerous movement of the car to the right and left and the car speed decreased quickly to 18 mph with no possibility to increase the speed (looks like this is a safety measure that is taken automatically by the car's computer in such cases). My safety and the safety of others were put at high risk as the cars behind me were moving at relatively high speed as this was at around 5:00 AM. The police came and inspected the tire that was in pieces and he didn't want me to wait for AAA for towing the car as the place it stopped was risky. So, he ordered a towing truck that arrived after around 20 minutes and towed the car to the nearest car's dealer which was close at that time. I left the car and keys. They called me after and the lady said that most probably for a certain reason the air pressure inside the tire became low and the tire blowout due to that. No warning signs or messages appeared prior to the failure.

I brought my vehicle because of an electrical problem I lost power and my dash light came on saying electrical system malfunction, My dealership just informed me about some cables been chewed up by a mouse it’s what they claim. It’s the battery cables insulation in the bottom front part of the vehicle, after reading about the recall in the battery cables insulation wearing out from 2022 models you can clearly see that it’s the same problem in the same spot and in the same rear wheel drive model. They don’t want to take responsibility because there is no recall for my year yet, so they want me to pay $3000 out of pocket to fix it and I don’t even have a month that I bought this vehicle.

Per the existing recall on my vehicle, the driver’s side door handle has failed. It will unlatch at random times (including when driving at speeds between 1-20 mph), it will not unlatch when attempting to get into the vehicle, and the sensors have started to fail causing the car to believe the door is open when it isn’t which has caused the car to do an emergency stop on several occasions while it was in motion. This luckily hasn’t led to a collision yet but it easily could. I took the vehicle in to be inspected back in May 2023 when my dealership notified me they had the equipment to inspect the handle. They confirmed it had failed and told me at that time that they would order the parts needed to replace the handle but it might be a while as they were on back order. I spoke with them earlier this month (January 2024) and was lied to that the inspection in May wasn’t a real inspection and that they had just completed the inspection during my January visit. They knowingly deceived me that the parts were ordered in May and told me the car was still drivable and not a safety risk. This dealership knowingly put me at risk for 8 months and never bothered to communicate with me about the true status of the recall on my vehicle.

Driver car door intermittently pops open, while driving, when stopped, and when parked (not occupied). Car door locks intermittently stop working, meaning passengers cannot enter from outside, cannot open door from inside, doors do not unlock when key fob approaches. Also when this is happening, charge port shorts ie. disconnects/connects. When these issues are happening, defogger runs intermittently when parked, unless I enter car to manually turn off heating system. Turning off defogger with app does not stop defogging even when it says "off" in app. Seems tons of water is down in door... If the car is dry, if I roll the windows down then up, windows are COVERED with water. At times, front windows go down when trying to roll them up. Not safety, but internal ambient lighting system has two colors, one for dash, one for door lights. Door light color selection does not work, and doors only will show color of dash color selection.

As you pull to a complete stop, in the final speed between 2mph and 0mph, the brake will pull away from my foot and go straight towards the floor. The car will lurch forward and then come to a complete stop. This happens 2-4 times per month and the dealership can’t find any service codes. My wife won’t drive the vehicle.

Since I purchased the car I had had difficulty with unlocking and locking the doors intermittently but had not yet had it looked by the dealer. I had the front passenger door repaired/replaced recently, and shortly after that the doors started randomly opening. For example, the trunk opened when I walked up to it, or the front drivers side door opened (not fully but partially, so still shut) while I was at the playground with the kids (I received a notification on my VW app that the door was open after we had been parked for quite a while. This progressed to the driver side door no longer locking. I decided the car was unsafe to drive when the drivers side front door opened while the car was in drive while I was stopped at a stop sign - so it started opening while I was operating the vehicle. Again, the door didn’t fully open, but I had to open the door fully to close it. I know VW recalled this car in the summer for this very reason, it seems like their fix either didn’t work or somehow was undone when the car was repaired.

I am writing to file a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding a critical safety concern with my recently purchased vehicle, a VW ID 4 model from 2021-2023. Vehicle Information: VIN: [XXX] Make: Volkswagen Model: ID 4 Year: 2021-2023 Date of Purchase: January 5th, 2024 Incident Details: On [XXX], I experienced a hazardous incident involving sudden acceleration when releasing the brake pedal as I was coming to a stop and pulling into a parking space. Despite the fact that the pedal was not fully released, the vehicle accelerated forward, colliding with another vehicle at an approximate speed of 40-50 MPH. Shockingly, neither the airbags deployed nor did the safety automatic braking system engage. The incident raised significant safety concerns, especially considering similar reports from other VW ID 4 owners. Actions Taken: I promptly took the vehicle to VW Marin Dealership in San Rafael, CA, where their report claimed no issues with the vehicle. However, further research on my part revealed that this issue is prevalent among VW ID 4 models from 2021 to 2023. Attached to this letter, you will find pictures of both vehicles involved in the incident for your reference. Request for Investigation: I urge the NHTSA to thoroughly investigate this safety issue with VW ID 4 models from 2021-2023. The potential risks associated with sudden acceleration pose a serious threat to the safety of vehicle occupants and others on the road. Identifying and addressing the root cause of this problem is crucial to preventing future accidents and fatalities related to this faulty vehicle behavior. Your attention to this matter is greatly appreciated, and I trust that the NHTSA will take appropriate action to ensure the safety of all motorists. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I brought my 2023 Volkswagen id.4 Pro S EV to the Volkswagen dealer where the vehicle was purchased new earlier this year. This service visit was for the routine 10,000 mile inspection. Upon leaving the appointment, I drove out of the exit driveway of the dealership and made a left turn across a 5 lane road. Shortly after pulling out into the road (at approximately 15-20mph driving in "B" regenerative mode) all acceleration ability ceased despite my foot depressing the acceleration pedal. I had no ability to accelerate for about 3-4 seconds, leaving the car drifting in the middle of my turn. It wasn't until a few moments later after pumping the pedal that the acceleration ability returned. No warning lights or other changes were observed. I called the dealership about this, and after about a week they responded with "I spoke with the EV technician, he noted that because we plugged in the scanner to do the 10k service, it may have reset the basic settings of the E-motor. He noted it is normal for that to happen as when the engine dies and comes back on, it's the vehicle resetting the basic settings again. So it should not happen again." Meanwhile, I posted about my issue in an id.4 owners forum online and received 25 responses stating others had experienced the same concerning problem after a service visit. If VW dealers are releasing serviced vehicles to customers knowing what they are about to experience (momentary loss of acceleration upon first drive after visit), this represents a serious safety hazard. Fortunately, in my example, I was in a low-traffic scenario where the momentary loss, while panic inducing, did not cause me to impede traffic. However, if the road had been busier, my sudden and unexpected deceleration could have easily caused an accident. I feel very strongly that I am lucky nothing happened to me, and I also feel that the nonchalant responses from the dealer AND VW's corporate Instagram help chat were alarming and inappropriate.

5264 miles – Red warnings come on after charging vehicle. Pulled over and turned vehicle off. Took vehicle to AutoNation VW. By the time I arrived at dealership the red triangle and warning were no longer on the screen. Jeffrey Lopez had me sit in the waiting area. Tech scanned the vehicle but claimed they were unable to duplicate the concern. Nothing was documented; I was given no paperwork and was sent on my way.

9942 miles – Error: 12V power supply. Safely Park the vehicle! See owner’s manual. Pulled over a turned vehicle off. Took vehicle to AutoNation VW. By the time I arrived at the dealership the error was no longer on the screen. Jeffrey Lopez had said it would be checked as part of the 10,000-mile service (which according to Jeffrey included oil change.) I showed Jeff pictures of the error message. Tech performed the 10000-mile service, scanned the vehicle but claimed they were unable to duplicate concern. Nothing was documented regarding the electrical issue, only that I was there for a 10,0000 service synthetic oil. Inspection paperwork all claimed that the vehicle was in good condition. Upon leaving the dealership there was a thud and loss of power but then the power immediately came back.

20122 miles 7/31/2023 – Infotainment screen would reboot at random. I was also receiving the 12V battery message still and the electrical system error Dropped vehicle off at AutoNation VW for the 20000-mile service. Mark Daddario said that sometimes it’s how the customer drives the EV’s that makes the errors come up but couldn’t tell me anyway I was driving it incorrectly. I left the vehicle asking them to perform the maintenance, perform the door handle recall, and replace the flat tire under my VW Care tire protection plan. I left the vehicle with them for several days while I was out of town. Upon picking up the vehicle Chris Guilkey told me everything was performed, but the system was down so they couldn’t give me any paperwork. He handed me the key and pointed to my vehicle which was returned to me with 17% charge. Shortly after leaving the dealership the vehicle performed a thud and shut down. After waiting a few minutes, it restarted again. I drove back to the dealership and Chris didn’t see any errors on the screen so told me everything should be fine.

29987 miles 11/3/2023 – I brought my vehicle to Findlay VW Henderson NV for the 30,000-mile service, the 12V electrical issue, and the door handle recall. Andrew Lammers, the service consultant told me they’d check everything out while my vehicle was in the shop and before releasing it back to me. I received a call about a week later that there were parts hold. On 11/17 I was advised my vehicle was ready. I was told the 12V battery, high voltage system, and electrical were tested and were okay. 4-wheel alignment, front assist, and lane assist systems were also recalibrated. I was assured I shouldn’t have any electrical issues any longer. I picked my vehicle up 11/18, one day after I was notified it was finished.

30722 miles 12/12/23 – Vehicle continued to give the parking sensors error even after ensuring they were cleaned. The error will go away intermittently and then come back. Also got an error about parking assist not working. These errors never occurred before the 30000-mile service. Vehicle started giving electrical system errors and 12v battery errors again and had to be towed to Findlay Volkswagen St. George. The vehicle was in the shop 24 days, and I only received one email response from Pam Mahony-Coufal that the tech was still working with VW on the issue, and she would let me know when they were done. Texts and emails to check the status were met with no response. When I asked about a loaner, vehicle service manager Bryan said there were none available, and if there were one, it can’t be taken out of state. That poses a challenge for me since I live in Nevada and the dealership is in Utah. The dealership stated they found melted relays and replaced them. The vehicle was road tested 8 miles and returned to me 1/5/24.

30848 miles 1/5/24 – Drove to Cedar City UT for an appointment after picking the vehicle up. The elevation is 5846 feet and the weather was about 20f. While going uphill on the interstate I started to receive messages about the headlights not working. Electrical system not working correctly error message came back. The left headlight was going on and off on its own and an error "fault vehicle lighting". "Please check left front turn signal." "Error dynamic cornering light." Heat can be turned on hi but doesn't warm the vehicle up. Heated seats don't seem to be working even when on 3. There is also a burnt electrical smell entering the vehicle. Vehicle was parked outside Findlay VW St. George service and won’t be checked in until 1/8 as they are closed on the weekend.

The vehicle does not get 275 range fully charged as window sticker states. New vehicle with 600 miles on it only gets 242 range when fully charged. The vehicle is over stated to boost sales. You cannot lock the vehicle in any way, shape, or form unless you have the key fob. if you forget to lock your car, you cannot ask someone to lock it for you without a key. The car cannot be locked from interior door like a traditional door. Huge safety issue. To make it worse, the vehicle cannot be locked from the App like Volkswagen advertised. Scam all around.

The car came to a sudden unexpected stop from about 10 miles per hour. Everything shut down and the car came to a harsh stop, skipping/shuddering/stuttering. Happened so fast and unexpectedly that it startled me. Almost like the brakes were locking up and pulsing. But no brakes were ever applied by me. After coming to a complete stop car was completely dark. I tried to press the brake pedal to start it and nothing. Tried the brake pedal a second time and it turned on allowing me to drive away. Shortly after this event a thumping or banging noise started to occur when I accelerate or decelerate. Almost like something is loose below my feet. Weird thing is the sound is not constant. Comes and goes. Seems to be triggered after I make a right turn. Car has been at the dealer since November 28,2023 for this issue and is still at the dealer as of December 5, 2023 . Aside from this I recently got the car back from the dealer after being in for a week to replace the right rear door handle as it was faulty and opened on its own. Apparently not the known recall though.

What component or system failed or malfunctioned, and is it available for inspection upon request? The driver's side door opened while I was driving the vehicle at around 25 mph How was your safety or the safety of others put at risk? The door opened by itself while the car was moving causing multiple safety issues to me the driver and others driving near me. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? We have an appointment to have it inspected by the dealer tomorrow on 12/6/23 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Prior to the door opening while driving, the car door made several locking, unlocking nosies and then opened. Prior to this incident, the door would not open from the outside.

When I put drivers and passengers front window down part way and stop it and use the window control to put the window back up it goes down not up. Window has to go all the way down before it will go back up. I also have a loner ID.4 that does the same thing. I also seen the same complaint on the Volkswagen owner forum. Talk to dealer and they said they would look at it. I own a 2021 VW ID.4 and that didn’t happen in that car. I think if I push the windows control that should put window up then it should go up not down.

The contact owns a 2023 Volkswagen ID.4. The contact stated that after driving and parking the vehicle in the garage overnight, the following day the contact became aware that the front windshield was cracked from the driver’s to the passenger’s side. The vehicle was taken to the local dealer, where it was determined that the windshield was possibly impacted by a pebble. The vehicle was not repaired. The mechanic informed the contact that the windshield was on backorder however, the vehicle was drivable. The vehicle was taken to a glass repair facility and the contact was informed that the replacement windshield was not available. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 4,994.

Car shuts off on reversing and forward at low speed

I own a 2023 Volkswagen ID.4 AWD Pro S. Which has significant distortion in the windshield which I noticed almost immediately after picking up the vehicle. There is significant distortion about halfway up the windshield. When it is raining it makes it very difficult to see out the window. It seems worse on the driver's side. I brought it to my VW dealer for its 10,000-mile check-up. Service told me I needed new wiper blades. When I told them it was less than six months old and should be covered under warranty, they said that the wipers were only warranted for one year or 7000 miles (if I remember the mileage correctly. I'm not convinced there is anything wrong with the wipers. But they also didn't have them in stock and had to order them. It is VERY difficult to see clearly even inb light rain. In addition, the intermittent wipers speed are fast at one end and too slow at the other..with no in-between.

The door to the charging port is not attached well. I had a 2021 Volkswagen ID.4 Pro S and now have a 2023 Volkswagen ID.4 Pro S AWD and in both cases, the charger port door has fallen off before there was 5000 miles on the vehicle. Under the door is a base with numerous holes in it which allows rain and snow to enter the charger port.

2023 VW ID.4 S. After backing into our garage and parking with my Wife and two kids, my wife attempted to exit the passenger door. As she exited, our daughter immediately behind her began to scream as the passenger seat had completely reclined on its own. We panicked as we had no idea what was going on. My initial thought was to hit 'memory 1' on the passenger seat, only to find that memory 1 was now the fully reclined position. This continued on for 15+ secs as my Wife and I tried to pull our daughter away from the back seat. Unfortunately, her legs were pinched by the passenger seat and she was unable to move. Finally, I was able to dissengage the seat by manually adjusting the recline. This was an extremely scary situation that could have caused serious harm to our child. Additionally, this seems to be a common issue as reported on VW forums and Reddit. There were no warnings and we did not hear the seat reclining.

ID4 intermittently giving me errors to have electric system checked. And when the error comes on it will reduce performance so I can only go about 10-20mph. Sometimes if you turn the vehicle off for like 30 minutes then error will clear but then come up again another time when starting the vehicle. Which is dangerous to just have it reduce performance on you at random.

While backing up in a driveway at approximately 3-4 miles per hour, the vehicle lost all power and stalled. Both screens went completely black. Seconds later (10-15 maybe) the system re-initialized as if it was rebooted. If this happened at higher speed, it might result in accidents.

The windshield cracked after a very minor rock impact right where the windshield meets the frame on the passenger side. The impact was so minor that I barely even noticed it - only once I saw the crack (large crack, maybe 10-12 inches) did I think back on what could have caused it. Safety issue: obviously a windshield that cracks to the point of replacement after a minor impact is a safety problem, as is driving a windshield with a large crack. It has not been inspected and the issue hasn't been reproduced by anyone (dealer or service center). However - an odd number of people have referenced a very similar issue (minor impact causes cracked windshield) on an internet forum. No warnings, obviously.

I have a cracked windshield on my 2023 VW ID.4 - both Safelite and the dealer state that there's a glass shortage, and the replacement has been on back order since October 3. They state there's not a danger in driving it, but twice in cold weather/rain there's been a cracking sound and the windshield starts to smoke. I believe this is arcing/smoking from the heated windshield, though VW corporate says they are unaware of this issue. I have also seen this problem documented by others on Reddit, and I also have a video of the problem on my windshield. I bring this up to you because I fear with the arcing/smoking it may be a safety hazard.

Unknown the car after finishing loading it at a public charger. The entire board went out. and now the screen is frozen without having access to see the reverse camera and the radio is on

Optical Windshield Distortion The distortion is noticeable on the drivers and passenger sides of the windshield where it meets the vertical frames of the body. They are approximately 2-3 inches wide running the full vertical length. The distortion is clearly visible in full light, affecting peripheral vision of approaching vehicle movement or other passing external sources of glare day and night. They are not visible when the windshield is in shade. The dealership affirmed the malady and submitted a warranty claim to VW regarding the material defect (07/20/23). It was authorized and the windshield was replaced (10/27/23). The replacement windshield has visible distortion as well; affirmed again by dealership service staff. The 2nd warranty claim was denied by Volkswagen. Their reason, related by the dealership service staff, "was that all windshields have distortion". The dealership would not supply documentation when requested. This is clearly a material defect that poses a safety concern under all driving conditions. Verification of this claim can be seen on this vehicle or the dealerships demonstration unit(s) as well as a supportive review of similar incidents at ID4 owner websites such as [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My windshield incurred a crack on 8/15/23 that continues to spread. To this day, 10/29/23, I cannot locate a replacement windshield and the dealers can only communicate that there is a nationwide backorder with no timetable as to when the replacement will be available. It is inconceivable that a car manufacturer can sell a model without a stock of basic replacement parts, especially something as simple as a windshield. I am dreading heading into the winter months with a cracks windshield.

Infotainment and dashboard are blanking out while driving. system appears to be rebooting. lose entire display, and radio. Has happened multiple times, twice in one day even. when I reported to the dealership they said it was a reboot, but did not offer a way to fix the issue. concerning because I rely on the system for driving directions at times and this is disabled for a few minutes at least each time it happens, and does not always restart correctly.

While driving the radio stopped playing then the infotainment center went black (turned off) and the instrument display, including the speedometer and ADAS, turned off. The vehicle kept driving but no speed information was available which is a safety risk to myself and others. After about 30 seconds the infotainment and display cluster restarted and returned to normal operation. If relevant, Android Auto was also being used and lost connection during this time. For my individual vehicle, this problem has not yet been confirmed by a dealer nor has it been inspected. There was no warning message or alert before this issue happened.

Here is a summary of the problems I have encountered: 1.At just 2000 miles, the windshield of my 2023 ID 4 developed a crack without any apparent reason or external impact. 2.My insurance has agreed to replace the windshield; however, there are currently no spare windshields available, and no one can provide a timeline for when they will become available. 3.Due to the unavailability of replacement windshields, I have been left with a cracked and damaged windshield, which cannot be replaced. 4.To my dismay, the initial crack has continued to spread, and two more cracks have appeared seemingly out of nowhere, with the total mileage reaching 2500 miles. 5.It is evident that the glass in my vehicle is defective, but Volkswagen has been unresponsive to my concerns, refusing to acknowledge the defect and provide a solution. 6.Driving the vehicle with a damaged windshield is clearly unsafe; however, I have no alternative means of transportation as this is my only car. 7.I strongly believe that Volkswagen dealerships should be required to disclose the unavailability of spare parts for VW vehicles to potential buyers. This lack of transparency puts customers at risk and leaves them in an untenable situation, as I am experiencing.

When the smart seat function was on we experienced the passenger seat automatically fully reclining up on exiting the car. Our child in the back seat had their legs pressed to the point of pain. The dealer claimed that the passenger must have been holding the button down, but they had fully exited the vehicle and the smart seats were reclining the seats. I have seen other reports of this in online forums as well.

The windshield of the vehicle is heated. The film that is used causes distortion in the primary field of view. This causes headaches and blurry vision during long drives. I have taken it to the dealership and they informed me that all the ID.4 vehicles that have the heated windshield have the same issue.

Control/infotainment system crashed without warning while driving at speed. It appeared that all the driver's assistance features were unavailable until the completely system rebooted.

Controls for cabin temperature and media volume are not lit at night. Difficult to find and actuate without turning on the cabin lights and reducing the driver's view of the road. The power "button" (capacitive touch area, not a button) for the control/infotainment screen is immediately to the left of the temperature control and it is very common to turn off the screen when attempting to adjust temperature. All of which takes driver's attention from the road.

A few minutes after charging at an Electrify America location (JFK cell phone lot) I had to step out of the vehicle. Suddenly all sensors stopped working, I was locked out, key fob doesn't work, manual key didn't work either, truck locked out. Car would not connect to the app. I smell something burning but lightened after a few minutes. After 20 minutes of struggle, miraculously I got one door open and drove home. Speedometer stopped working on the way back and I cannot get the car to stop, ac would not turn off either on its own. I am trying to get a service appointment as soon as I can with my dealership.

While driving my ID.4 couple of months back, it hit something.on the road. Taken to the body shop, I was given the bill of $27K to replace the battery. Looking at the damage, the battery housing was damaged and it could not be replaced without replacing the entire battery. Battery housing being such an important & sensitive part of the vehicle should be protected better. Currently, the shield underneath does not protected the entire battery housing. My insurance company was on the verge to Total my car which would have been an huge loss for me. I had to escalate it to get it repaired which is in process. Just want to report this as I got lucky not to run into an accident/fire due to battery housing being exposed. Hope, some action is taken to prevent any accident future and also to avoid such expensive repair (which can be avoided easily).

Unknown - The day after purchasing the vehicle, and less than 24hrs and 50 miles on the vehicle, I attempted to start it and all the warning lights immediately went on. The vehicle subsequently locked me out and I was unable to gain entry into the vehicle. The car was towed to the dealership and has been with the dealership for 2 weeks. VW America is apparently sending engineers to look at the vehicle to determine what happened.

9/13/23 Got into my vehicle to head home around 9:15PM , headlights would not turn on. Tried switching from automatic to manual turn on no success. Could not unlock passenger doors from drivers side switch, had to exit car with key to unlock doors. There was a warning on the cluster above the steering wheel that says “ WARNINGS AND INFORMATION NOT AVAILABLE. DRIVE WITH GREATER CARE! Mileage would not display. There was yellow triangle showing service, inspection overdue with mileage of 62546. Car was bought July 2023 and has less than 800 miles. Car shows now on the information display under status more than 61K added at the failure

This is a new vehicle used for less than 2 weeks. It has under 250 miles on it. The vehicle looses power and displays the following warning messages: “Error: Drive System. Please safely stop vehicle!” and “Electrical System not working correctly. Please service your vehicle” I was in a very unsafe situation without power but luckily was able to guide the car over to the side of the road with the momentum it had. The vehicle has been at the dealer since that event which has been 6 days now. Still no word on if / when it will be fixed.

The car has a wireless mobile charger that makes the mobile so hot that forces the device to shut down. It was so hot that burnt my daughter’s hand

Assist program just stop working. This manages blind spot. I have no blind spot working.

During driving my computer system shut down and restarted. Instruments went grey. This is not safe.

ID4 Pro Plus has a feature car surround area view—- this is essentially a camera system that provides multiple views while backing / driving forward that stopped functioning appropriately 19 days after purchased . VW Dealership in Greenville,SC reported software problem with update pending in May. Software Update in May did not resolve issue. Now, I’m told a hardware problem by same dealership with no part available in North America or Germany. No repair date provided. The issue is called error surround area view. Other ID4 Pro Plus are affected but this is not reported to consumer.0223

The contact owns a 2023 Volkswagen ID.4 S. The contact stated that while coming to a stop at 7MPH, the brake pedal was depressed but the vehicle accelerated. The contact then attempted to switch lanes but crashed into the vehicle in front at 20mph. The air bag did not deploy. There were no injuries reported. No police report was filed. The vehicle did not display any warning messages. The vehicle was taken to an independent mechanic. The vehicle was not diagnosed or repaired as of yet. The manufacturer was made aware of the failure. The failure mileage was 200.

I was driving down the interstate and the entirety of the electronic screens froze up. The data presented on the screens was frozen and all the touch buttons froze. With no access to any controls, in a downpour, I was unable to adjust the climate control, turn on the defrosters or have any idea how fast I was going. I proceeded to stop on the interstate, thinking I could shut the car off and restart it to reset the controls, but that did nothing except get me soaked and risk my life being stopped on the side of the highway. This car has a seat activated power on and off so it comes on when you sit down and shuts off when you get up (which is a stupid idea anyway) but upon exiting the car and even locking it with the FOB, the vehicle would not shut off or reset. Soaked, I got back in and continued down the highway with no defrosters or climate control and arrived at my meeting. I was unable to shut the car off so it ran through my lunch then I made the same journey back home, 100+ miles down the interstate with no speedometer, climate control or defrosters. Once I arrived home, I disconnected the battery which did reset the system and displays. I suppose I better carry tools with me to be able to disconnect the battery on the interstate, next time. This is disgusting to me, that VW would not provide some kind of reset option in a very dangerous situation like this. During my event, I called both their “roadside assistance” and customer service, WITH NO BLUE TOOTH, and neither of them were able to help me in any way, except tell me to pull over and have it towed.

Sensors detect objects that do not exist. Car applies emergency braking both forwards and backwards when turning. Had happened multiple times but latest incident is recorded on this complaint.

The digital speedometer will shut off and all screens will turn of them keep restarting while driving.

Screen (both steering wheel and bigger screen to the right) go blank intermittently without any data being displayed (computer resetting itself excessively).

The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle was taken to a dealer after hearing that there was a defect with doors. The vehicle was taken to the dealer to be repaired. The contact stated that on several occasions, the front passenger’s side door inadvertently unlocked and opened while driving at slow speeds. The vehicle was then taken to Colonial Volkswagen of Westborough (89 Turnpike Rd, Westborough, MA 01581) however, the contact was unable to schedule an appointment to repair the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 2,700. The dealer in Massachusetts ran a diagnostic and stated the contact needs a new door handle.

I was driving the freeway and suddenly I lost control of the steering wheel for a few seconds. My car suddenly went left & right by itself & I could not control it. I didn't turn on the lane assistance mode. It was terrifying since I drove the freeway all the time & had never happened. This could be very dangerous when the freeway is busy. I would have been hitting another cars. I heard many people reported the same issue.

I have never been in an accident in my entire life, never got pulled over by a cop, and have only ever driven one car prior to the vw. I always have my car in “B” mode. During the crash on 4/02 I was going about 40 to 35 mph coming off the highway tried to slow down more to 25 to go on the roundabout but it wouldn’t, I had the brake collision assistance on, but unfortunately it did not assist me in trying to stop, even when I pressed down on the brake pedal completely. When I tried to turn the steering wheel, that had locked and I was unable to avoid hitting the sign and curb and going over the cement median which cause both my left tires to go flat. I got a call from the Volkswagen SOS and at that time the person was talking to me, I had to maneuver my car off the cement median to move it to a safer road as I was in the middle of a dangerous place and it needed to be towed. The road I had the incident on is the one I take to work every day and I have never had an issue. There was no issues with the weather on that day ether. I have only driven this car 703 miles.

Airbag light is "on" and dealership stated that a driver seat sensor is not working. I assume this turns off the airbags. This puts the occupants at safety risk. This occurred approximately one week after I purchased the vehicle. I purchased the vehicle on April 17th, 2023. I took the vehicle to the dealership for repair and this safety critical part has been on order for 3-months. The dealership has prioritized the part but it is still on back order with no ETA from VW. VW should stop production at the factory and take a factory safety critical part for this vehicle that is under warranty. I contacted VW Customer Care and the dealership multiple times. No escalation has occurred.

1. FRONT COLLISION WARNING SENSOR DOES NOT APPEAR TO BE WORKING. THE FRONT SENSOR DOES NOT DETECT ANYTHING IN THE FRONT WHILE IN DRIVING MODE. COULD BE A SOFTWARE OR SENSOR ISSUE. NEEDS TO BE CHECKED OUT. 2. WHEN COMING TO A COMPLETE STOP, USUALLY ON THE STOP SIGN OR RED LIGHT. SOMETIMES THE VEHICLE AUTOMATICALLY SWITCHES OFF OR GOES TO THE PARK MODE. IN ORDER TO SWITCH ON THE VEHICLE, I NEED TO STEP OUT OF THE VEHICLE, LOCK THE DOORS, THEN UNLOCK THE DOORS, THEN I CAN RESTART THE VEHICLE. TO DRIVE. LOOKS LIKE THERE MUST BE A SOFTWARE ISSUE. NEEDS TO BE CHECKED FOR THE SAFETY AND CONVINCE.

On April 22nd the car was in an accident when it struck the rear of another car at a red traffic light. I had stopped at the light with car in “B” drive mode and the brake on Auto Hold. I was stopped at the light roughly 2 minutes with my right foot on neither pedal. The car was in Auto Hold brake mode as I recollect the Auto Hold indicator being illuminated. The car remained stationary during that period until it moved forward without any action from myself. I am convinced I did not hit the gas pedal. There was damage to both my car and the car in front. There had been no change of the traffic light light nor had the car in front moved when this occurred. I had not experienced this issue in my limited driving before the accident (1700 miles) or subsequent to the accident. I contacted the Volkswagen dealer following the accident and dropped the car off for them to investigate. They advised me to open a case with Volkswagen of America to get their involvement which I immediately did. Volkswagen CARE assigned a regional case manager. The dealer service department performed a 3 mile test drive and could not reproduce the problem. Volkswagen of America did not investigate the accident relying on the dealer service department to use the on-board diagnostics to read fault codes. They found two fault codes that required the replacement of the ICAS1 module (the vehicles primary computer) and the driver door handle – the latter was not related to the current recall on the vehicle. These were manufacturing defects and they stated were not the cause of the accident. I find it concerning that Volkswagen of America did not investigate the accident for product issues nor did they explain (when asked) why a faulty major component that controls the operation of the car could not be the cause of the accident.

The contact owns a 2023 Volkswagen ID. 4. The contact stated while the vehicle was charging at a Volkswagen charger center, the charging port that attach to the vehicle caught on fire causing the vehicle to burn. No one was injured. The fire department was able to extinguish the fire. A police report was filed. The vehicle was towed to a tow lot. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 2,494.

The actuator on the charging port cover broke. I tired to get it fixed under warranty, but it has been two months and the part is still backordered from Germany. The charging port will not stay closed, so when it rains, water is getting into the charging connection and it is discolored, cannot tell if it is rust. I am concerned about plugging the high voltage plug in to the wet connector. I try to dry it, but it still seems wet.

* After parking on a hill (with the car facing uphill) and putting the car in Park, as my wife was gathering her things to exit the car, the car suddenly released from Park and lurched backward, rolling into the parked car behind it. This caused a dent on the back of the ID4, fortunately no damage to the other car. And especially fortunate that no people were hurt. * We called the dealership and also opened a case with VW corporate. Both were very responsive. After a week of running tests, they returned the car to us because they couldn't reproduce the issue and didn't find any error codes through their diagnostics * While driving the car myself, I experienced the issue again in a different context -- I was pulling out of a parking lot, on a downramp waiting to enter the street. As I lifted my foot from the brake preparing to drive into the street, the car lurched backward, up the downramp. Fortunately there was no car behind me and no pedestrians walking by. We reported this to the dealership and VW. They immediately took the car in again and kept it another week. Ultimately one of the techs at the dealership did experience the issue. We have a written report from the dealership that says, "Verified customer concern. Vehicle slightly rolled back before moving forward." (report uploaded) However, neither the dealership nor VW could trace this to an "error code" or a root cause. With confirmation of the issue from the dealer, I formally asked VW to cover the costs of the repair. VW said they would not, because there was no "error code" that pointed to a manufacturing fault. I argued that if we have confirmation that the car is doing something it shouldn't be doing, the fact that VW doesn't know why doesn't mean it's not their responsibility. The car is still potentially very unsafe. * We repaired the car at our expense (invoice uploaded) but I would still like VW to take responsibility for the cost and also ensure the car is safe for us and for others

When maneuvering off our steep driveway and performing a right turn onto the road, it's necessary to reverse back up the driveway to do this. When putting the car in reverse and then pressing the accelerator, the car went forward (more than a small roll, about a foot or so). This happened 3 times in the course of this maneuver - so put car in reverse, applied accelerator car went forward, braked to stop car going forward, put car in reverse, applied accelerator, car went forward, and repeated. This took us dangerously close to a drop off. This seems like a safety problem that the car goes forward to that extent when in reverse. The problem has been reported to the dealer. They have not tried to reproduce this problem.

I was pulling into a parking structure when the left side of the vehicle (door handles, windows, sensors) lost power. I was able to park the vehicle and then have it towed to the dealership. Although it happened at very low speed, my safety was at risk. It would have been very dangerous if this had happened on the freeway. I was unable to open the door or to close the driver window. The dealer found a blown fuse. They have not been able to identify a cause of what would cause a fuse to blow like this. They continue to work on it (we are on day 3 now) including working with VW of America engineering. The two recalls on this vehicle have been address (approx 10 days ago). I have had numerous other problems with this vehicle that I don't believe are related to this particular incident apart from the recall related to the door handles.

Instrument panel to turned black, thus blocking access to essential information, such as current speed of the vehicle, the status of cruise control, lane departure warning, lane keeping assistance, and parking collision warning. The problem happened couple of times. Also, the Carplay feature freezes and is interrupted a lot.

On the evening in question I stop the car in 5 ft front of my garage, which still does not have an automatic garage door opener. I press P to engage the parking brake and take it out of drive. I returned one phone call getting a voicemail and I don’t recall the exact sequence but I definitely had my seatbelt off and I reached to the passenger seat where I had left some things that I needed to take into the house, at that point, and again with neither of my feet on or near the accelerator , I noticed the car was moving and the next thing I knew it crashed through the garage door and hit another vehicle. The estimate for damages to my vehicle is about $14,000 and Volkswagen and insists from their analysis of the black box that nothing is wrong. However there are some issues that I’d like to discuss.

I was passing on a highway ant high speed and the car shut down. It gave me about twenty seconds to coast to a stop on the shoulder before it completely turned off. This happened twice.

Since we purchased the vehicle in December, 2022, the doors have been unable to open on at least nine occasions, sometimes locking passengers in the vehicle, and sometimes locking passengers out of the vehicle. Using the remote key does not allow the doors to open, only making a clicking sound. As we approach the hot summer months, it is a safety risk to not be able to exit the vehicle. In addition, it is a safety risk to not be able to get into the vehicle when needed. The vehicle has been taken to two different dealerships on three occasions. The service advisor at Lindsay Volkswagen of Dulles, VA commented five times while the vehicle was being picked up that he did not believe the vehicle was safe to drive and he wouldn't drive in it with his family. The dealerships were forced to return the vehicle against their judgment by Volkswagen (manufacturer) so that it did not remain "out of service" and trigger lemon laws. VW Customer Care insists that this is part of the open recall on this vehicle but that there is nothing unsafe about the vehicle locking people in the car. They claim that if it was unsafe that NHTSA would issue a stop-drive order, instead of just the recall and stop-sale order.

The driver door is randomly popping open, at low speeds and high speeds. At low speeds, when trying to back out of driveway or pull into driveway or slowly pull up to red lights or keep up with cars in a left turning lane waiting my turn to turn, the door will randomly pop open and the car slams into park and turns off of Drive. I then have to shut the door, put the car into drive again and try to pull forward without the doors popping open again. This cycles at times where I have to repeat. The car does not go into park when doors pop open at high speeds, speeds greater than 12 ish mph. However, the door will randomly pop open at high speed. I was going 51 mph on the highway and the door popped open. I documented that with a picture. I reached out to several VW dealer garages. They said that they could not do anything for me because there currently was no fix for the recall. I have an appointment call with VW America today at 2pm today. I filled out online surveys with VW to tell them how unsafe this feels driving the car and this happening. We drive the car ONLY when necessary between my spouse and I bc of how unsafe the situation is. I'm not sure what to do or what i can do. I'm stuck with a brand-new car with only 3000 miles that had doors that randomly pop open while the car is in motion. Please advise. Thank you.

1) Brakes: Brakes decelerate and is difficult to stop the vehicle. This is not in all cases when I stop. When I need to do an emergency stop I have to push the brake pedal very hard and pedal pressure feels low. I hope I dont get into and accident when trying to stop. 2) Lane departing warning: The vehicle some times would interpret the street white lines or yellow lanes incorrectly. It would sometime jerk my steering to correct my driving. If a white line stops at an intersection and starts after an intersection it would try and correct my driving. I think this is very dangerous. Should have the option to switch off auto lane correcting and just flash a warning.

Climate and volume controls on main screen are not illuminated causing unnecessary fumbling at night, compromising safety.

2023 VOLKSWAGEN ID 4. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 23V-213. THE CONSUMER WAS SOLD THIS VEHICLE AFTER THE RECALL DATE, AND IS REQUESTING TO BE REIMBURSED FOR THE COST OF THE CAR.

On Friday, April 7, 2023 after driving the car locally it displayed a "electrical system not working properly" error message. Were able to drive the vehicle home, though power and acceleration were reduced. Contacted the local dealership and took the vehicle in to them on Saturday, April 8, 2023. As of April 26th they have provided no status updates on what caused the error, how to resolve the issue, or a timeline of a repair.

The contact owns a 2023 Volkswagen ID.4. The contact stated while driving and attempting to accelerate, the vehicle failed to respond. The contact stated that a message to “Disconnect the Charging Cable” was displayed. The contact stated that the vehicle also independently shifted to park(P). The contact attempted to shift into drive(D) however, the vehicle failed to respond. The vehicle was towed to the dealer and the dealer stated the E-brake motor needed to be replaced. The vehicle was repaired. The contact stated that on occasion while placing items into the trunk of the vehicle, the contact noticed water on the rear passenger’s side in the charging compartment. The vehicle was taken to the dealer and the dealer stated that the passenger’s side rear trunk strut needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer again and the dealer sealed a hole on the rear passenger’s side roof rack. The manufacturer was contacted but the manufacturer provided no assistance. The failure mileage was 1,000.

Vehicle of Issue ID-4 2023 Vin # [XXX] As Reported to VW Customer Support 04/18/2023 The vehicle has a very dangerous problem, being the driver's seat Sensor. The Sensor triggers the Vehicle into park with a slight shift of body weight. This situation was not explained to me by the Dealership Sales Team. This has happened several times. Twice while backing up, as I went to look along side of the driver's door area to check clearance and the car jumped into park. The door was closed and slightly twisted left to view the area. Again as I approached a stop sign, I shifted my self to adjust the seat belt, another time as I was adjusting my pants it went into park. The latest incident caused an Accident. The accident occurred as I was going through a Car Wash. I shifted my weight to get my hand into my pocket to return my credit card and the car jumped into park. That caused the vehicle to jump into park in the middle of the Car Wash resulting in the vehicle behind me to strike my rear tailgate. North Port Police were called and recorded an incident report because it was on private property. The car wash declines responsibility. This is not a good safety feature, it is an unrealistic expectation of the consumer to sit perfectly still while driving. Will this happen at a higher speed???__________ Do all VW Vehicles have the same Seat Sensor (Issues)???__________ I brought the Car In for service 04/17/2023 asking the sensor be checked or for a Software change or an adjustment to the Seat Sensor to be changed to a different weight threshold or HAVE the sensor disabled. Sunset VW of Sarasota would not do any diagnostic without a VW Customer Support approval because an accident was involved. On 04/20/2023 VW Customer Support will not acknowledge or authorize a Investigative Service on this seat sensor issue. They said it was my fault the seat sensor triggers the car to jump into park This is not a normal characteristic for any vehicle. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

12 volt battery system failure out of nowhere. High voltage battery has never been drained past 20 percent has 3730 miles. System failed in garage and vehicle will not move and fan will kick on extremely loud when turned on.

It seems the computer is not calculating correctly the vehicle performance. After charging the vehicle to 90% (73.8KW) of the 82KW only delivers a portion of what the computer states. at 90% delivers 210 mile; however , the onboard computer states that the performance is 3.2Miles/KW, which should translate to a performance of 236.16 miles (73.8 KW X 3.2Miles /KW = 236 miles Is the data being altered by the vehicle's computer?

Volkswagen Group of America 
2200 Woodland Pointe Avenue
Herndon, VA 20171
(248) To Whom It May Concern RE: ID.4 VIN: [XXX] Unexpected acceleration The above vehicle was involved in an unwarranted accident fortunately only involving vehicles. In a parking lot at rolling speed while turning right into the parking space the vehicle charged ahead full throttle crossing a parking bumper, 8’-0” inch loose dirt, another parking pumper, and still full throttle into a Tesla Y in the opposing parking space. Many including the investigating State Trooper, the body shop working on the vehicle, and numerous internet similar accidents strongly suggested an unsafe condition vs. an unsafe action. We drive a Mazda with the tech equipment, other Tesla’s, etc. and all have the emergency braking benefit. They will not drive themselves into a wall, parked car etc. Additionally the air bags did not deploy - wife’s shoulder was bruised significantly. Understandably, my wife no longer wishes to drive the vehicle which accounts for this letter to you. We would like to return the vehicle for a full refund immediately. Would you please consider the request to return our purchase funds and sales tax. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I have never been in a car accident in my entire life. This was my first ever electric vehicle, and I really loved driving it for the one week I owned it before the brakes failed to stop it. On 03/31 I had to restart the software several times because it froze when i was trying to connect it to Apple Carplay, but it was fine the next day. During the crash, I had the brake collision assistance on, but unfortunately it did not assist me in trying to stop, even when I pressed down on the brake pedal completely. When I tried to turn the steering wheel, that had locked and I was unable to avoid hitting a sign and curb. The road I had the incident on is the one I take to work every day and I have never had an issue. There was no issues with the weather on that day ether. Not only did the brakes not work but the the brake assist failed, the collision avoidance system, the steering wheel locked, and the airbags failed to deploy. Both my left side tires became flat. If I would have known how unsafe this was, I would have never selected it in the first place. I chose this vehicle because I thought I would be safe and I wanted to save money on gas. I am so extremely terrified to drive this car and the dealership service center claimed there was nothing wrong with the car.

The heating and cooling controls are not backlit for nighttime use. I have to take my eyes off the road to feel for where the temperature control is located to adjust it. While doing this, it is very dangerous and difficult to do. I have put myself and passengers at risk trying to find the controls. All VW ID4s are not backlit. Dealers are not bound to do any correction since the manufacturer has admitted that it was "and oversight on their part". I just want to make someone aware of this before someone is injured or killed in an accident because of their design flaw or whatever they deem it to be. Please, please, please investigate this before someone is injured. Thank you. The first picture uploaded below on the left shows the location of the touch controls (between the infotainment screen and row of buttons at the bottom lower area). The area with a reflective glare is where the adjustments are for temperature for driver to the left and passenger on the right. The second picture is of the display with normal night time lighting. The five small red/purple dots are inferred sensors for gesture control of the main screen and aren't visible to the human eye. The last picture is of the display without any lights on. This is unacceptable for the build of this vehicle in any price range. Again, please investigate the issue and if possible have something done to correct this. Thank you again.

Please see attached document. This is my second filing. I am still waiting for acknowledgment from NHTSA of my original filing on 3/22/23. The situation is only getting worse.

Main screen which displays speedometer, mileage, battery charge has gone black. No home recommendations for reset have worked.

In brief, the front passenger door unlocks and unlatches while the car is in motion. This happens frequently, unpredictably, whether the car is stationary, in reverse, forward or at various speeds. There is. no warning or indication that the problem is happening, other than the door unlatching. We've brought the vehicle into an authorized service center and brought this concern to VW Customer Care's attention. In both cases we were informed that this is a known problem *but there is no part available, and no ETA for the part to be available*.

On 10 March 2033, our Volkswagen ID.4 caught on fire while charging on a DC fast charger. We charged on a 150kW charger (which was only giving us 20kWh) for 30 mins. We then moved the car to a 350kW charger where someone else was charging (same location) when we first arrived at the station. The fire started shortly after the car began charging at the second charger; the flames were shooting approximately one foot high, out of the charging port. Luckily, my husband was right there and thought/acted quickly; he stopped the charge via the EA touchscreen and removed the charging cable when the fire stopped and it was safe to do so. The lower portion of the (fast-charging) port is now damaged/burned, and a portion of it no longer exists. We attempted several times to contact Electrify America via the number listed on the charging station, but their phone number auto-hung up after certain dial prompts... So we called 911. The police and the fire department arrived soon after we called, and attempted to shut the charging station off. The fire department then (unsuccessfully) attempted to call Electrify America because they were unable to locate emergency disconnects for the charging stations. My husband was eventually able to contact Electrify America, and informed them of the situation. The police placed caution tape over the charger, and told us to head out. Q1: We don't know; VW is doing an investigation to figure this out. Q2:Our car was lit on fire. Q3: I don't know. It's in the process of being investigated, but as far as we've seen online, this is not the first vehicle to start on fire at an Electrify America charging station. Q4: The police and fire department were called to the scene. The fire department has an investigation open on this incident. The VW dealership currently has our vehicle, and told us they were going to be inspecting it as part of their investigation. Q5: No

On Saturday, December 24th, I was leaving to go to the gym with my wife. I pulled left out of the driveway and we heard a loud screeching type noise, very high-pitched. Many lights came on in the vehicle at that point. Too numerous to document actually which ones. We also smelled burnt smoke and there was actually some smoke coming from the rear of the vehicle. I turned the car around which was difficult so I could get the car off the main road and back into the driveway where it was safe. Upon parking the vehicle I could see the rear, driver's side tire was damaged. The tire was not rotating and was locked there was about 20 feet of rubber marks coming out of the driveway into the street and back to the driveway. I called VW immediately and it was brought into service. See attached service report. Looks like the brakes were installed incorrectly at the factory. Imagine driving a car where the brakes lock on you and the tires do not move. Extremely scary. This incident could of been a lot worse. The electric battery could of seized and caused a fire.

On Saturday, February 4, 2023. At approximately 7am. I entered the vehicle to warm the car. (It was a cold day). I tried to exit the vehicle, but I could not exit the driver's side door. It was not opening. I tried many times via the door handle and the key fob. Neither worked. I then tried the passenger side door and that would not work as well. I tried each door several times. It looked like the car's electrical or software system was not communicating my needs to the vehicle. I finally was able to roll down the driver's side window and opened the dirver's side door via grabbing the door handle from the outside. Not too sure why neither door would open to let me exit the vehicle. It was pretty scary, thinking I would not be able to exit. Not too sure what happened, but hopefully it does not happen again. So far, it has not.

Driver's door is malfunctioning: Randomly popped open while at a stoplight without being touched. Won't open from the outside via the handle. Central locking function of the car is not working properly (doors don't lock while at speed like they normally do). The car is now at dealership waiting for repair; am told the necessary replacement door handle part is on a nationwide backorder with VW with no estimate given for arrival and completed repair.

The driver side door unlocks and opens itself while I am driving the vehicle. In addition, while I am driving, the door opening or locking mechanism (I am unsure which) can be heard moving although this does not always lead to the door opening itself.

The driving and center console screens were blank at vehicle start. Vehicle went into gear properly and moved without error, however, not having a 'speedometer' at this point, I chose not to drive the car until I was able to determine the best way to restore operation to the two 'screens'. Reading through several 'blogs' on this vehicle, I was able to determine how to 'reboot' the screens and restore proper operation to the 'speedometer' This vehicle is a 2023 Volkswagen ID.4, all wheel drive Pro-S model with 2814 miles on it. The date was March 16th, 2023, 7:00 AM, clear skies, 62 degrees. This is a battery electric vehicle.

The car shut down while driving. Many system warnings appeared sequentially stating that they were no longer functioning. The first to appear and remain as a warning light is the electrical system malfunction. It is currently orange, however, it turned red at one point. My car was unable to go into drive, nor reverse. I had my car serviced just over a month ago for a similar issue - power stopped being delivered to the wheels.

Error: Surround View which is the full 360 view camera system that is new with the 2023 Plus model didn't work the day I picked up the car. Brought it back in and they changed all the cameras and it only worked for 1 day. brought the car back in and now they say the control unit has failed and currently there is no eta on the part. Car has under 300 miles and i don't have the car in my possession.

Our forward collision warning, automatic emergency braking, rear cross traffic warning systems stopped working on our 2023 ID.4 with 2500 miles on it about 2 weeks ago. Took it to the dealership on 3/3/23 for repairs, after 4 hours the tech came out and was clueless what to what was causing the issue. They requested I leave the vehicle there the rest of the day so a tech from a different location could remote into the vehicle. After another 4-5 hours I was informed they "thought" one of the control modules was defective and needed to be replaced. They say this part has no ETA and would likely take anywhere from several weeks to MANY months to come in. VW does not consider any of these items a "safety issue" and refused to provide a loaner until parts became available.

The driver’s side door unlatches randomly and the door flew open on a turn.

Second day after purchasing the new car, WHILE DRIVING the front passenger door just swung open. I thought it was not closed properly, but it kept happening again! I took it to the dealer and was informed that they are seeing multiple cars with the same issue. It is a huge safety issue and it seems that these electronic door handles cannot handle cold and keep malfunctioning. The car is at the dealer right now and VW does not have the parts to fix it or is afraid to address the issue. It's a new car, I drove it for a few days and it has been sitting at the dealer for TWO MONTHS without any resolution in sight! Please address the safety issue and ask VW to ensure it does not happen to others. On Facebook group, multiple people are affected. My dealer, Romeo of Kingston NY has multiple cars with electronic door handle issues.

Brand new ID4 2023 with 800 miles goes into park and refuses to drive because this error message pops up, "unable to start please remove charging socket" the charger is not plugged in and I was just driving on the highway when this message first appeared. Then I come to a stop and that's when the car goes into park and refuses to drive in the middle of a busy 4 way intersection.

On long drives (1+ hour or more) my 2023 VW ID.4 Pro S (all electric) displays a "limited driving power" warning at random times, and the speed drops by half or more. This has happened on all long drives (5 separate days) and the car has been serviced by the dealer three times and they cannot find a solution. This is a significant safety risk as it often happens on the highway and I could get rear-ended if I cannot pull off the road in time.

Rear passenger side door constantly locking and unlocking itself while vehicle is in motion and then opening itself while vehicle is in motion, going 30+ mph when it is supposed to be locked closed.

Upon entering the vehicle it is displayed that there is a 12V error and that the electrical system is malfunctioning. The vehicle cannot be put into gear. Exiting the vehicle and reentering the vehicle clears the error most of the time, making it seem like this error is false. One time though this error lasted for more than 30 minutes than went away. I drove the vehicle to the dealer and they confirmed the problem exists and do not know what is causing it. If this is a real error with the electrical drive train than exiting the vehicle should not clear it.

Drivers door will not open from exterior and occasionally interior. Parts on back order. Serious safety issue. VW America will not give me a loaner therefore making me crawl through my car to get in. Key fob is supposed to open all windows simultaneously however that is also faulty. I feel this car is an absolute death trap. When I’m reverse, if your body slightly lifts off seat, car comes to a screeching hault. Making it impossible to backup without solely relying on review camera. Many times camera is not sufficient for visual backup.

The car spontaneously came to a stop in the middle of the road and would not start again. The displayed showed plenty of battery charge/miles of range left, meaning the issue was not a dead battery. There were several error messages, notably one indicating that the car could not be put into drive because it was still connected to a charging cable. Being that the car was in the middle of the road, the car was not connected to a charger. I was unable to put the car into neutral in order to move it to the side of the road and out from the middle of traffic because the car kept indicating that it could not move with a charging cable still attached. The safety of myself and others was put at risk because my car spontaneously stopped in the middle of the road with no warning. My safety was further put at risk because the issue prevented me from putting the car into neutral in order to move it to safety.

The drivers side door no longer opens from the outside of the Vehicle, I have to climb over the passenger seat to enter the car. Yes available for inspection In an emergency situation I would not be able to enter the vehicle from the drivers side, and it’s unclear if it will fail further and prevent exit from the vehicle Yes the dealer has confirmed the issue There are no warning lamps The biggest issue is the manufacturer has no date for a fix. Picture from the service department is attached.

I am having the (seemingly common) problem of a malfunctioning driver's door handle/latch. The safety issues are: A) the door will sometimes pop itself open while driving - it happened to me while making a right turn and I had to grab the open door with my hand; B) on one occasion I was unable to open the driver door from inside the vehicle, and had to climb out the passenger side; C) I also consider it a safety issue that I cannot lock the car to protect who/what is inside. The car starting having this issue around 1,000 miles, and is currently at the dealer waiting for a backordered part. I wanted to report this because, anecdotally, there are many others with the issue who are also waiting for a fix, and I don't think VWoA has the organizational ability to fix them voluntarily, nor enough qualified EV technicians.

I parked my car and pressed the park button which has a nice re-assuring click. However after I let go of the brake, the car started moving. I slammed the brake and checked the screen. Sure enough, the car was not in park. That park button is not very reliable. My car: 2023 AWD Pro S

At about 11 PM on January 24 I sent a remote command to my vehicle to heat the cabin through the myVW app. The app reported a success like it has many times. When I opened it and sat in the driver’s seat, the two information displays neither displayed anything nor lit up at all. The car appeared to have heated up as expected and was otherwise operational, i.e. I was able to put it in gear, move, and steer as expected. This was tested at low speed and for a short distance since one of the inoperative digital displays, the ID.Cockpit, also provides critical information for driving. This includes the speedometer, remaining range, and the other various functions normally present in the instrument panel. The issue was not resolved by me briefly leaving the vehicle (a tip suggested by many on forums online dedicated to the vehicle), but was after I forced the entertainment system to restart by holding down on the capacitive power button below the main infotainment screen. This was another suggestion I had often seen online. While the fix is simple, the problem is enormous. A less experienced user who hadn’t spent hours trawling forums about their car would likely not have known the solution. They would face a decision: abandoning whatever present need they had for the vehicle, or be forced to drive without information like speed and remaining range if driving could not be avoided. P.S. Please let me upload a video on this form. I had to take screenshots of the video I took. Two screenshots show the vehicle in D/drive with the screens blank. The not-screenshots show the infotainment in two states: not working after I briefly left and re-entered the vehicle, and rebooting after I pressed and held the power keys. The previews on here show that they’re upside down… if so, I don’t know why.

The electric controlled drivers side door unlatched and opened when I was driving on the highway at 70 MPH. I had my seatbelt on. I had to pullover at the next exit to close the door. Not a good situation. The door was completely closed and locked when I was driving. The door should not of just unlatched and opened.

While stopped at a red light, the passenger door opened unprompted & by itself twice. I tried to lock the door on the driver panel, however that seemed to not work as the light did not illuminate signaling the doors locked. When I began driving, the same door opened again by itself. This is a major safety risk to have the doors open by themselves while driving.

The contact owns a 2023 Volkswagen ID.4. The contact stated while driving 40 MPH and approaching a traffic light while depressing the brake pedal, the vehicle started to shudder and vibrate. The contact stated that the brake failure warning light was illuminated. The contact stated that the vehicle started decelerating. The contact was able to park on the side of the road. The contact waited an hour and a half before restarting the vehicle and continued driving to her destination. The contact stated she experience the failure twice on December 29, 2022. The vehicle was not drivable. The contact towed the vehicle to the local dealer but was not provided a diagnostic result of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 393.

VW ID4 2023 Day two owning ID4, driver's door would not open. I was at the dealership at the time and I was told to make an appointment to fix it. I was also told, it was a thing happening with some new VW ID4 2023. Some sort of short circuit. I went home, did some research, I learned about the recall. I questioned a person on the phone (from dealership) about the notice. They did not answer whether it was safe to drive. On the way to the dealership to fix the door issue, I was involved in a crash. Leaving a red light a car stopped short to avoid a dog. I saw it, hit the brakes all the way down to the floor. ID4 decelerated but did not stop and I braced for impact. I rammed into the car in front of me. I left car at the dealership, I have yet to hear back if it was vehicle malfunction. Timeline: Jan 3: New Car purchased Jan 5: Driver's door would not open from outside. I was told to make an appointment due to limited technicians. I was on site at VW at the time Jan 6: I sent over a text to sales team with a screenshot showing me the recall. No reply from VW Jan 16: On my way to VW for recall, i was involved in a crash.

The window on the ID.4 failed to operate as directed. When pulling the lever up to close the window, the window will open rather than close. The vehicle's window lever has two positions, first position controls the window and will cause it to go up/down. Second extended position is one-touch open/close and will open/close the window all the way. Using the first position control with the window 1/2 way open, pulling the lever up using the first position control will result in the window going down. This has put the safety of my child at risk as we had a large animal charging towards the vehicle and when i went to close the window, instead of closing, it opened the window fully. The issue was brought to attention of dealer and replicated in their presence. However, they blamed that because the operation did not generate an error code in the car's computer, there was nothing they can do according to their SOP. There are no error or warning messages relating to this operation but it can be replicated and video of error exists.

On December 29, 2022, I took delivery of a brand new 2023 ID.4 Pro S AWD with 20 miles on the odometer. The vehicle was showing a 12V battery warning the following day. I drove it for about 80 miles that day to ensure that the 12V battery is charged in case it was not properly looked after during transport and at the dealer. The next day, the vehicle was inoperable and immobilized. The 12V battery has failed and the accessory voltage dropped to 8V. Power steering stopped working, headlights were not working and it was not possible to put the vehicle in neutral. I called a tow truck via the Volkswagen roadside assistance. In preparation for the tow the operator attempted to boost the 12V battery from a portable jump starter. This was necessary to put the vehicle in neutral so that it can be moved. While doing that the vehicle became fully operable again and the operator encouraged me to drive the vehicle myself instead of getting it towed. I agreed and drove it to my garage where I put the 12V battery on a tender / battery charger. The following day the vehicle was again completely inoperable and it was now blocking my garage where is was difficult to access. I continued to charge the 12V battery for another full day. Now the vehicle turns on again and can be driven. However, there is a plethora of warnings including one that states that 12V battery supply is limited and the vehicle needs to be driven with care. I scheduled an appointment with a Volkswagen dealer for the following day. In summary, I took delivery of a brand new vehicle that almost immediately became inoperable. Given that it's very difficult to impossible to get the vehicle on a tow truck without the 12V accessory voltage powering its electronics the manufacturer should have taken precautions so that the battery cannot fail in such rapid and unpredictable fashion. There needs to be a way to put the vehicle in neutral in emergency situations such as this one.

While I was pulling into a parking space in a parking garage, the car suddenly accelerated to a high rate of speed and crashed into the wall of the parking garage. The front and side air bags deployed. The crash caused significant front end damage to the car. The passenger (my husband) was not hurt but I have bruises on my head, nose, chest, and abdomen from the steering wheel and seat belt. I was not sure that I had caused the crash, so checked the internet for any information and found that this has occurred to other drivers of this car. I have not yet gotten the read out of the car's black box. There were no warnings or messages before the crash. I am currently arranging the towing of the car.

While in reverse if you turn to look back through the window instead of relying on the back-up camera, the car will turn off because there is a sensor on the seat that turns the car off if weight is not distributed correctly. The camera is not always reliable especially in situations with a lot of traffic or tricking maneuvering situations. I have had the car turn off on me at least five times, three of which was when I was in a busy parking lot. If the camera were to fail and I needed to solely rely on looking out the window, having the car turn off, creates a huge safety concern.