1GYS9LRL4SR1705452025 CADILLAC Escalade ESVPremium Luxury +Touring Pkg

The panoramic sunroof glass on my 2025 Cadillac Escalade shattered on its own on October 11, 2026. Nothing struck the glass, and there was no impact, debris, or collision. The vehicle has about 26,000 miles and is under factory warranty, but the dealership denied warranty coverage. After the glass was replaced, broken glass shards are still lodged in the sunroof shade track and grind whenever the shade opens or closes, and pieces of glass were found on the floorboard. Spontaneous shattering of overhead glass is a safety hazard to occupants. Other owners have reported the same failure (NHTSA ODI 11708639, 11727950, 11557285, 11489359).

On [XXX], at approximately 15,200 miles, my 2025 Cadillac Escalade V developed multiple warnings while I was driving at highway speed. These included reduced acceleration, speed limited to 62 mph, service power steering, service traction control, rear axle system off, and unavailable forward-collision and adaptive-cruise functions. At one point, the speedometer displayed 0 mph while I was still traveling over 60 mph. The vehicle ultimately stopped in the roadway and required towing back to Crestmont Cadillac in Beachwood, Ohio. Becoming disabled in traffic and losing a reliable speed indication created a safety risk. I picked up the vehicle from Crestmont the previous day after approximately a week at the dealership. I was told no battery issues had been found. There had been earlier visits for electrical/network and reduced-power problems. An August 8–12, 2026 repair order documented CAN Bus 2 communications dropping out. The dealer removed a GPS tracking device during that visit, but electrical and drivability problems subsequently recurred. I documented a recurrence to the dealer in an August 20 email. I have notified Crestmont in writing about the [XXX] incident. The vehicle is now at the dealership for further investigation. The cause of the latest breakdown has not been determined. I have retained original video, dashboard screenshots, a prior repair order, and dealer correspondence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had a 2023 Escalade that I was experiencing issues with. I decided to pay lot of money to get out of the 2023 and purchase a 2025 - which is what I was told would get me around the engine problems I was experiencing. Well that was quite the opposite. In 2025 Cadillac Escalade: 1. All the lights on the dashboard lit up and the engine seized up. It was at night with both of my kids scared. Had it towed in, and they diagnosed with with "spark" plugs as the issues. 2. I picked it up and proceed to drive to my field off [XXX] - the same thing happens. I am now 100 miles from home with a dead truck. It gets towed back to the dealership. At this point they called me and had to replace the engine - 15,000 mies. I then experienced more issue with car starting. - this time it needed a new battery. I just had a ruptured brain aneurysm with 3 surgeries - so my husband had to pick it up fro m the shop - and no one had driven. We are scared of the car - when we have only had it a year. The Cadillac team on IG is extremely condescending with no solution - just kinds fake words. What do we do? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I rented this vehicle from Sixt at Washington National Airport on XXX at 11:53 AM with 21,343 miles on the odometer. That evening I was driving south on XXX in [XXX] with my father and my two children in the vehicle. The instrument cluster displayed multiple brake system warnings, including warnings that braking and slowing the vehicle could be impaired. I tested the brakes and found them substantially degraded. Slowing the vehicle required pressing the brake pedal with both feet. An exit was approximately one mile ahead. I reduced speed using two-footed braking, assisted by the upward grade of the roadway on the approach, and exited safely at [XXX]. I brought the vehicle to a stop in the parking lot of the Exxon station at [XXX], and notified the gas station attendant that the vehicle would be left there. I called the rental company's breakdown line at 10:04 PM and remained on the call for 34 minutes. My family and I walked to a motel nearby and stayed overnight. The vehicle was recovered by tow the following day. On XXX, the rental company's claims department stated in writing that upon recovery the vehicle was inspected, that no issues were reported, that no repairs were needed, and that the vehicle has since been rented numerous times. I am not aware of any diagnostic scan of the brake system having been performed following this reported failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

6.2L Engine failed while over 400 miles from home. GM (Cadillac) has been zero help in rectifying the expense in travel interruption knowing this issue exists. Took almost 45 days for them to get vehicle repaired. Since repair I have had multiple other issues that I'm pretty sure is 100% related to this replacement.

On XXX, I was driving a 2025 Cadillac Escalade equipped with the 6.2L L87 V8 engine westbound on [XXX] in [XXX] at approximately 35 mph in normal traffic. Without any warning, noise, or dashboard indication, the engine shut down and the vehicle lost all motive power while in a travel lane. I was able to bring the vehicle to a stop, but the loss of power occurred in moving traffic and created a serious risk of a rear-end collision. The vehicle had approximately 24,000 miles at the time of failure. It has been maintained according to the manufacturer's schedule and has had no prior engine repairs. The vehicle was purchased new in XXX. GM Roadside Assistance was contacted and towed the vehicle to Pepe Cadillac for diagnosis. As of this filing, the cause has not been reported to me. I am aware of NHTSA recall 25V-274 and Engineering Analysis EA26005 concerning L87 6.2L V8 engine failures involving connecting rod and crankshaft defects. My vehicle is a 2025 model year, outside the original recall production period but within the population covered by EA26005. This is my second L87 engine failure. My previous vehicle, a 2021 Cadillac Escalade with the same 6.2L L87 engine, suffered engine failure in 2024 and received a replacement engine under warranty. I purchased the 2025 vehicle new in XXX after that experience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE FAILURE.CONFIRMED BY DEALER AFTER IT WAS TOWED TO THE DEALER. THE ONLY WARNING LIGHT IN THE DASH WAS: REDUCED ACCELERATION DRIVE WITH CARE. THERE WAS A MOMENTARY LEFT FRONT WHEEL LOCKUP AT HIGHWAY SPEED FOLLOWED BY ENGINE NOISE AND A BAD SMELL.

I am filing a safety complaint regarding my 2025 Cadillac Escalade, which experienced a catastrophic engine failure while being driven on a public roadway with approximately 13,000 miles on the vehicle. While traveling from [XXX] to [XXX] , the vehicle suddenly lost power while in motion. A warning message appeared stating “Press to Start Again.” The engine shut off completely while driving, causing an immediate loss of propulsion. The vehicle went into neutral, and I was forced to maneuver to the side of the road to avoid a potentially dangerous situation. Once stopped, the vehicle would not restart. Multiple attempts were made using both the push-button ignition and key fob remote start, but the vehicle remained inoperable. The vehicle was towed and later diagnosed as requiring a complete engine replacement despite being less than one year old. I believe this is a serious safety defect because the vehicle lost power without warning while being driven. Had this occurred in heavier traffic, while crossing an intersection, merging, or traveling at higher speeds, it could have resulted in a serious accident, injury, or death. This was not the first major issue with this vehicle. Within weeks of taking delivery, multiple components required repair or replacement, including: • Complete replacement of the camera system due to defective cameras • Replacement of a defective lighting component • Transmission failure concerns • Cylinder #2 misfire issues The repeated failures of major vehicle systems, culminating in a complete engine failure and loss of propulsion while driving, raise serious concerns about the safety and reliability of this vehicle. Additionally, after the engine failure, the vehicle could not be placed into neutral and had to be dragged onto a tow truck, causing damage to the tires and raising concerns about emergency roadside recovery procedures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On XXX, I was driving my 2025 Cadillac Escalade (6.2L engine) on [XXX] , at 55 mph in a construction zone. The right lane had a cement barrier one foot from the yellow line, eliminating any shoulder, and the left side had only a narrow berm before the median. Without any prior warning, I heard a loud “pop” and felt a jolt. Immediately, the check engine light illuminated, the vehicle went silent, and it began to coast. A message appeared instructing me to press “start” to start the vehicle. The battery remained operational, but the engine was unresponsive. I had not struck any object. I activated my hazard lights and, because I could not pull to the right due to the barrier, I coasted across lanes into the median. I could not exit the vehicle to safety due to location of the vehicle and the construction on both the north and southbound lanes of the highway as well as concrete barriers. The vehicle would not restart and could not be shifted into neutral, requiring specialized towing. Police responded and positioned a patrol car behind me due to the dangerous location. I could not safely exit the vehicle. The tow truck had to block the left lane to remove the vehicle. The vehicle was towed to Medina Auto Mall. The service technician advised this is “more likely than not” the same 6.2L engine failure subject to recall in 2021–2024 GM vehicles. However, the vehicle cannot be diagnosed for 3–4 weeks due to backlog. If confirmed, an engine replacement may take several months. The vehicle has approximately 11,500 miles, has run perfectly with no prior issues, and was properly maintained, including an oil change performed by the selling dealer, VanDevere Cadillac (Akron, Ohio). This sudden loss of propulsion on a highway in a construction zone created a serious safety risk, including the risk of a high-speed rear-end collision resulting in injuries to myself and other drivers. It was a frightening situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The driver-side headlight on my 2025 Cadillac Escalade failed while the vehicle was still under factory warranty. This is a critical safety component that significantly reduces nighttime visibility and creates a safety risk for both myself and other drivers on the road. The vehicle was inspected by an authorized GM/Cadillac service center, and the failure was confirmed. The warranty repair was approved; however, the replacement part has been placed on national backorder with no reasonable repair timeframe provided. I have now been dealing with this unresolved safety-related issue for nearly three weeks. Because the headlight assembly is a major safety component, the vehicle may not be safe or practical to operate at night or during poor weather conditions. Prior to the failure, there were warning/error messages related to the headlight system appearing on the dashboard. The problem has been reproduced and confirmed by the dealer. The failed component should be available for inspection upon request through the servicing dealership. My concern is not only the headlight failure itself, but also the inability of the manufacturer to provide timely replacement parts for a critical safety-related system on a nearly new vehicle. This creates an ongoing safety concern and prolonged loss of use of the vehicle.

The contact owns a 2025 Cadillac Escalade. The contact stated that while driving approximately 5 MPh, attempting to make a left turn in the snow, the vehicle prompted them to activate the skid protection mode. After activating the Skid Protection mode, the vehicle began to lose power and shut down. The contact placed the vehicle in neutral and coasted to the side of the road. The contact waited before restarting the vehicle and continued to drive. While driving, the contact noticed the speedometer showed 120 MPH; however, they were only going about 30 MPH—the warning for transmission failure and other lights illuminated. The vehicle was taken to the dealer, who diagnosed the issue as the computer disconnecting due to the weather. The dealer had reported the issue to the manufacturer in an attempt to prevent the failure from occurring again. The manufacturer was not made aware of the issue. The failure mileage was approximately 21,952.

The engine suffered catastrophic failure, piston number six 6and connecting rod broke in pieces and made a hole on the block. This is a L 87 engine 6.2 L.

The contact owns a 2025 Cadillac Escalade. While driving 55 MPH on the highway, the vehicle experienced sudden and catastrophic engine failure. The contact was able to pull over safely onto the service road. The oil pressure and temperature messages were displayed at the time of the failure. Upon research, the failure was linked to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was towed to an independent mechanic. The vehicle was later towed to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted about a buyback; however, the manufacturer declined to buy back the vehicle. The failure mileage was approximately 12,000. The VIN was not available.

I PURCHASED A 2025 CADILLAC ESCALADE IN APRIL 2025 AND IGOT 9300 MILES AND THE LIFTER NOISE IS LIKE TYPE WRITER THAT SPEEDS UP WITH ACCELERATION AND THE TAPING IS LOUD I CAN NOT DRIVE IT ANYMORE BECAUSE I DONT WANT TO BE STRANDED IN THE MIDDLE OF NOWHERE

I am reporting serious and repeated safety defects involving loss of vehicle control in my 2025 Cadillac Escalade Sport Platinum. The vehicle has experienced multiple incidents of uncommanded braking (“phantom braking”) while driving at approximately 45 mph with no driver input and no obstacles present. The vehicle has also slammed on the brakes while reversing into a parking space, then became locked and would not move until shifted into PARK and reset, leaving me stuck in the roadway. In another incident, while stopped at a traffic light with the vehicle in DRIVE, the vehicle shifted itself into PARK without any driver input. Additionally, the vehicle has produced uncommanded system activity while powered off overnight, followed by a “Service 4 Wheel Drive” warning. These incidents represent loss of vehicle control and create a serious risk of collision, injury, or death. The issues have occurred multiple times, are intermittent, and have not been repaired despite dealer inspection. The vehicle is unsafe to operate.

On Tuesday, [XXX] at approximately [XXX], my 2025 Cadillac Escalade (VIN: [XXX] ) experienced a sudden and complete failure of multiple critical safety and control systems while in motion. My wife was driving downhill toward a stoplight with our two toddlers in the vehicle when the incident occurred. Without warning, all dashboard alerts illuminated simultaneously, including brake, engine, collision, and steering warnings. At the same time, the vehicle lost braking capability, power steering assist, electronic gear shifting, and emergency brake functionality. The vehicle continued moving downhill with no functional means of controlled stopping. Because the vehicle was approaching an intersection at the bottom of the hill, a collision would have been unavoidable if the traffic signal had been red. The only way to stop the vehicle was to leave the roadway and pull into dirt, using terrain resistance to bring the vehicle to a stop. The vehicle became inoperable and required towing. This was not a degraded performance or warning condition; it was a complete loss of control over a moving vehicle. The failure placed the occupants, including young children, at immediate risk of serious injury or death. The vehicle was towed to North County Buick Cadillac GMC Service and remains under evaluation. A GM safety escalation case has been opened (GM Case #[XXX]). Due to the severity of this incident, trust in the vehicle’s safety is permanently lost INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle showed error on the dash for all various systems. It told me those systems required service. I parked the truck and it locked me out of it. OnStar could not open the doors, they kept telling me the truck was unlocked. My app could not open the doors. I called roadside and they showed me how to remove the cover on drive side handle and insert the manual key. The lock turned but the vehicle would not unlock due to the automatic doors. We had to insert an airbag and Jimmy open the door by hooking the interior door handle. The issue is this vehicle will lock you out of your car in an emergency. With the key you cannot unlock the doors. Luckily I only had dinner stuck in the car. I have little children and my fear is they will be locked in the truck if this happens. In the event of an emergency there is no way to get into the truck without smashing windows. The running boards in this mode disappear which makes it even more challenging to break the window and get over and inside. This is a very serious and dangerous design by Cadillac on the Escalade 2025.

Component/system that failed; availability for inspection GM 6.2-liter V8 (L87) gasoline engine and cooling system. At ~4,000 miles the engine suffered a catastrophic internal failure and the radiator failed concurrently. Dealer diagnosed “engine failure” and replaced the entire long block with an OEM unit and replaced the radiator. Repair orders and the vehicle are available for inspection at the selling/servicing Cadillac dealership; I can provide copies on request. How safety was put at risk The vehicle lost normal operation unexpectedly and required a tow. A sudden loss of propulsion and cooling can cause stalling in traffic, overheating, and loss of power-assist systems, which creates a crash hazard. My family member was stranded and unable to move the vehicle for approximately an hour, increasing exposure to traffic and environmental danger. We no longer feel safe driving a vehicle that already experienced an early engine failure and is being refitted with the same 6.2L design. Has the problem been reproduced/confirmed by a dealer? Yes. Cadillac dealer confirmed engine failure and completed engine and radiator replacement under warranty. Service Director acknowledged they have seen similar failures on prior model years that were subject to recall. Has the vehicle/component been inspected by manufacturer/others? Yes. Inspected and repaired by an authorized Cadillac dealer acting for General Motors. I can provide the service director’s email and repair documentation. Warning lamps/messages/symptoms prior to failure Prior to failure the vehicle exhibited overheating and loss of power; then became undriveable and required towing. Engine and coolant system faults were indicated at the time of the incident (exact DTCs not provided to owner). Context/known issues GM has recalled 2021–2024 vehicles with the same 6.2L L87 engine family for internal defects (connecting rod/crank/bearing failures). My 2025 Escalade experienced a substantially similar failure at very

Purchased this vehicle brand new ( 3 miles ), just before Christmas 2024, from Bill Cramer Chevrolet in Panama City FL. We just hit the 7200 mile mark and took vehicle in for 1st service with 10% or so remaining on the oil indicator. This is my wife’s vehicle, so I do not drive nor hear it crank in the morning, or come home in afternoons very often. Since the service I noticed yesterday the engine sounding “different” than from initial purchase. Didn’t think much of it, just figured a new gizmo or gadget doing its thing that we weren’t aware of. Well this evening [XXX] I went to move it into the driveway. As soon as the vehicle started I knew instantly something wasn’t right. Had that classic “lifter tap” that eventually quieted down after 30-45 seconds but never fully went away. Previously there was no engine noise when starting, only the rumble of the exhaust and compressor kicking on for air ride. I let the truck go through its cold start/high idle sequence. Once at regular idle 5-700 rpm, I noticed a few sounds coming from the bottom end that really bothered me. I shut the truck off, let it sit for about 20-30 minutes and videoed the start up and noise. I just want to notate this, in case this now becomes the classic GM lifter failure. I will take another video in the morning with the vehicle truly cold start. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was on the interstate driving 75 mph, with my daughter, her friend, my wife. And the car cut off, and dealership said engine locked. 45 minutes prior i was on a snowy mountain road, and this vehicle has 939 miles on it, one month old. Now i am reading about the investigation, and feel this is negligence on gmc. This could have been a disaster and life changing for me. I dont care if its a 75k vehicle or 135k like mine, this is dangerous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the vehicle is currently at the dealership! Told my wife to start recording in case something happened.

The contact owns a 2025 Cadillac Escalade. The contact stated that while driving on the highway at approximately 77 MPH in the left lane, the vehicle lost motive power and shut down. The driver was able to move to the right lane and pulled over safely. There were no warning lights illuminated. The contact called OnStar for assistance. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a buyback and the lemon law due to not being able to replace the engine in a timely manner. The contact was also referred to the NHTSA Hotline. The failure mileage was approximately 953.