1FM5K7F35FGC138352015 FORD ExplorerLimited

My vehicle has been shaking and clunking for years now, and my dealership has denied me service for two years on account of them not being able to recieve parts

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recalls repairs were not yet available. An unknown dealer was contacted, and the contact was informed that the parts were not yet available for the recall repairs. Additionally, the contact stated that the parts had been unavailable for more than a year. The manufacturer was contacted and confirmed that the parts were not yet available. The contact had not experienced a failure.

My backup camera stoped working out of no where. They have a recall for it that was put out in october and it is now April. That is 6 months ago. I called ford for a update and they refuse to help me. They said they are only servicing mustangs right now. That’s ridiculous.

The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera was inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 92,000.

Insignias on motor vehicle labeled as "POLICE" facilitates false impersonation of a police officer and/ perception of false pretenses. Seller has actual knowledge and can be punished under color of law upon a purchase agreement.

Passenger's side A-pillar molding flew off while driving.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim fractured. The contact stated that the A-Pillar trim was loosely swinging across the windshield. In addition, the contact stated that because of the failure and the unrepaired recall, the exterior air and moisture came into the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall repair were unavailable. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 75 MPH, one of the windshield exterior A-pillar trims detached and was flapping against the driver's side window before separating from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure), and the dealer was contacted for the recall repair. The dealer sent a mobile technician to the residence, and the vehicle was inspected. The technician informed the contact that the windshield exterior A-pillar trims were missing. Additionally, the dealer informed the contact that the part to do the recall repair was not yet available, and the vehicle was not repaired; however, after contacting the NHTSA Hotline for recall information, the contact was informed that the VIN was no longer included in the recall. The contact confirmed that the recall repair had not been completed. The manufacturer was not yet contacted. The failure mileage was approximately 83,000.

Rear view camera and A-Pillar clips that were promised in the recalls are still not available, increasing the amount of time that it is unsafe to backup my 2015 Ford Explorer. As well as the A-Pillar clip the endangers other drivers if the trim were to come off.

The specific component or system has not fully failed. However, my vehicle is currently experiencing an intermittent check engine light condition, turning off and on, which was diagnosed at a Retailer producing code P0018 then at the dealership and produced code P0017. The codes relate to the engine control module (ECM) detects that the camshaft on is out of sync with the crankshaft resulting in misaligned engine timing. I have requested that the dealership further review and escalate the diagnosis to determine whether the issue aligns with any known concerns, Technical Service Bulletins, or manufacturer-supported programs. The vehicle and any related components are available for inspection upon request. At this time, the vehicle experiences reduced engine performance, including stalling, and inability to accelerator as needed, which pose a safety risk while driving, particularly in traffic or at highway speeds. The vehicle has been inspected and confirmed by the dealership. I have also contacted the manufacturer, who advised me to work directly with the dealership to have the issue reviewed and potentially escalated. I have since requested that they further evaluate the condition and determine whether it corresponds to any known issues or manufacturer-supported repair programs. At this time, the vehicle has not been inspected by police, insurance representatives, or other third parties. This check engine light and fluctuating RPM directly impacting the vehicles acceleration was the primary indicator of the issue. The manufacturer previously issued two Customer Satisfaction Program notices to address this issue for other model year vehicles. I have attached both notices to this complaint. This demonstrates a manufacturer defect which is a safety hazard for drivers.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver’s side A-pillar trims were shaking and vibrating, and the sealant had started to deteriorate. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware failure. The failure mileage was approximately 133,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal, roaring sound coming from the rear of the vehicle. There was no warning light illuminated. Upon inspection of the vehicle, the contact's husband discovered that the steel belts on the driver’s and passenger’s rear tires were prematurely worn. The contact then became aware of NHTSA Campaign Number: 21V537000 (Suspension); which the contact associated with the failure. An appointment was scheduled with a local dealer for the recall repair. Upon arriving for the appointment, the contact was informed that the vehicle was not covered under the recall. The manufacturer was notified of the issue, and the contact was informed that the recall repair was performed prior to and was a one-time repair. The contact provided an estimate for an out-of-pocket repair. The contact stated that the top of the driver’s and passenger’s side A-pillar trims were loose. The contact discovered NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was unavailable. The vehicle was not yet repaired. The failure mileage was approximately 127,000.

Since 2024 I have been trying to fix recall 24S02/ 24V031 - EXTERIOR A-PILLAR TRIM but the dealer always has the same answer. We don't have the parts available, we will call you, but they never call back and show no signs of progress. Explorer 2015 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55 MPH, the vehicle became difficult to maneuver. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the front ball joint and lower control arm needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 197,000.

The contact owns a 2015 Ford Explorer. The contact stated while attempting to reverse(R), the rear-view camera became inoperable. The contact stated that the rear-view camera failed to function properly and intermittently operated as needed. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 24V031000 (Structure); however, parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired, and the dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 120,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted in reverse(R), the rear-view camera displayed a distorted image. Two local dealers were contacted; however, parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the image on the back over camera was displayed in reverse and remained on the screen for an extended time before reverting to the main display screen. Additionally, the trim around the entire windshield was detaching. The dealer was contacted and confirmed that there were no parts for the repair repairs available. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Explorer. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the camera became inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was approximately 75,080.

I have always maintained the vehicle and drive the vehicle well. The car just started stuttering when driving and the torque converter for the transmission failed. It doesn’t even have many miles. I’m sure this is a common complaint that needs addressed and recalled because there wasn’t anything done to contribute to this problem. It has been parked since this first occurred in 2024.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while in reverse(R), the rearview camera failed to display a clear image on the center digital screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact's mother owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that there were exhaust fumes inside the vehicle while accelerating. There were no warning lights illuminated. Upon research, the contact associated the failure with NHTSA Action Number: EA17002 (Structure, Engine and Engine Cooling). The local dealer was contacted and informed that there was a fee for the repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) in March of 2024. The contact had taken the vehicle to a dealer to have the A-pillar trim on the passenger’s and driver's side inspected. The dealer informed the contact that the trim on the passenger’s side was loose, and the trim was removed. The dealer was asked if the part would be replaced and was advised that parts were not yet available. The dealer was asked to place the part back on the vehicle and was informed that the part was fractured while inspecting the trim. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed about the removal of the part. The mileage was approximately 89,000.

The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar had detached. The camera image occasionally failed to display, or the screen was distorted or blank. The contact attempted to clean the screen, but the failure persisted. An unknown camera message was displayed. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts to repair the vehicle were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

The contact owns a 2015 Ford Explorer. The contact stated that upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that the alignment could not be performed because the rear toe link was rusted and needed to be repaired. The contact stated that the recall repair for NHTSA Campaign Number: 21V537000 (Suspension) was previously performed on the vehicle; however, the failure occurred. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the exterior A-pillar trim clips on the passenger’s and driver’s side became loose and were flapping. The passenger’s side A-pillar eventually flew off the vehicle while driving. The contact then received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where an inspection confirmed the failure; however, the contact was informed that since parts were not available, no repairs could be performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact inquired about reimbursement if the A-pillar trims were replaced out of pocket. The manufacturer stated that no reimbursement could be processed until the part for the remedy was available. The vehicle was not repaired. The failure mileage was 57,952.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle, causing the driver and the passenger to experience nausea and dizziness. No medical assistance was required. The contact was concerned that there was possibly carbon monoxide hazard inside the vehicle while driving. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding ethe failure, but no assistance was provided. The contact was informed of NHTSA Action Number: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that whenever it rained or snowed, water was entering the vehicle from the A-pillar trim seal, covering the floorboard. The dealer was contacted and confirmed that parts were not available for the recall repairs. The manufacturer was not made aware of the issues. The failure mileage was approximately 192,000.

There is a recall out for Ford vehicles for the pillars outside of the windshield, mine flew off the windshield while driving in the interstate. I called ford trying to schedule an appointment because the same thing happened to my boyfriend’s grandma and she told me there was a recall. I was informed that my vin was not apart of the safety recall for whatever reason. The car is available for inspection upon request. I feel as if my car repair should be covered because it clearly is not a safe model of the 2015 ford explorer and the same thing is happening with other vehicles that are covered under the recall.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rearview camera displayed a distorted image, or the message "No Picture Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing into the driveway at approximately 2 MPH, the rear-view camera image went blank. The vehicle had been experiencing intermittent loss of the back over prevention camera function for approximately one year. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure with the camera. The failure mileage was approximately 87,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. While driving approximately 70 MPH, the front passenger’s side A-pillar trim detached and struck another vehicle. In reverse, the rearview camera failed to display a clear image behind the vehicle. The local dealer was contacted on several occasions. The vehicle was not diagnosed or repaired due to parts not being available. The vehicle was taken to a local Auto-Glass shop, where the vehicle was repaired at the owner's expense. The vehicle was repaired; however, the failure reoccurred and was temporarily repaired using tape. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. The failure mileage was approximately 95,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated while driving approximately 65 MPH, the front driver’s side A-pillar trim detached and flew off onto the roadway. Upon further inspection, the contact noticed that the front passenger’s side A-pillar trim was loose. The contact stated that while reversing, the rearview camera failed to display a clear image. The vehicle was taken to a local dealer, where it was trim was temporary replaced with tape. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera failed to activate; however, on other occasions, the screen displayed properly. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but informed the contact that parts for the recall repairs were not currently available. The failure mileage was approximately 95,000.

Power lift gate working sporadically

The contact owns a 2015 Ford Explorer. While the contact's wife was driving at an undisclosed speed, there was a loud, windy sound coming from the windshield. The contact stated that the A-pillar trim and attachments had detached from the vehicle. The technician at the dealer went to the residence and inspected the vehicle twice. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that parts would be available within two weeks. The parts had not been available for two years. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure, but was unsure if a complaint was filed. The failure mileage was unknown.

RECALL ID 25V695 rear camera. Camera does not work. Please issue a remedy!

A recall was issued in Jan 2024 - notice 24S02/NHTSA Recall 24V031. In the fall, maybe September 2024, we had still been unable to schedule an inspection by the dealership. We were driving on the interstate, and part of the exterior A-pillar trim detached and flew off of the car into traffic, where it could have potentially caused an accident, had there been more traffic at the time. We finally got the vehicle inspected in Spring 2025, and were told we did need the trim replaced on both sides, and it should be available by the fall of 2025. During the first week in January 2026, I asked again about the replacement, and was informed that the new projected date for the part to be available was a year out (i.e. end of 2026 or beginning of 2027). In Aug 2025, we had the windscreen replaced, and were told by Safelite Auto Glass that they had the A-Pillars and Trim available in their warehouse, but since we were expecting the dealership to replace these parts, we declined the additional expense. I've been informed at the dealership that many people buy them online or from other locations, but there was no offer of reimbursement if I went outside of the Ford parts supply system. I understand with almost 2 million vehicles affected, patience is necessary, but I think 3 years waiting for a fix (when compatible parts are obviously still available in the economy) is excessive, and puts more people at risk, particularly if hundreds of thousands of vehicles are still driving around with the original, un-fixed parts.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at 80 MPH, the driver’s side exterior A-pillar trim detached and separated from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where black tape was used to secure the A-pillar trims. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

ENGINE LIGHT ACTIVATION code: P0430 Catalyst system efficiency below threshold Bank 2

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention. The contact stated that the A-pillar trims were cracked and loose. The contact stated that the rear-view camera operated as designed; however, there was no audible chime while the camera was operational. The local dealer was contacted for updates on parts availability and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the rear-view camera display was black while in reverse(R). The contact stated that the message "Camera not Available" and "Contact Dealer” was displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rear-view camera needed to be replaced. The contact was then notified of the recall shortly after the failure. The dealer was contacted, but the contact was informed that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Champaign Number: 24V031000 (Structure). The contact stated that the driver’s and passenger’s side A-pilar trims were partially rotted. The vehicle was taken to a dealer where it was diagnosed and determined that that the exterior A-pillar trims needed to be replaced, but the parts were not currently available. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera display failed to function as intended. The rear-view camera displayed reversed images. The contact stated that the objects that were on the left were displayed on the right. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The contact declined to pay the diagnostic test cost. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

This weekend the seatbelt on the Driver seat gave out and now I am unable to buckle my seatbelt at all. I called Larry H Miller Ford in Lakewood CO and they informed me that a diagnostic for the seat belt is 230$ which is out of my budget. The women I spoke with then stated that just the other day she had an Explorer (same make and model as my vehicle) came in with the same issues and the repair was about 1,200$ which is definitely not in my budget. Not only is it illegal to drive without a seat belt in Colorado, it is extremely dangerous and posses an immediate risk to my safety. Like I stated I can’t afford Fords diagnostic however if I need to take it to insurance or police for inspection I will do that. There was no warning signals or indication this would happen. I would like further investigation if this has already happened to at least 2 of us in the Denver area there has to be more and this is extremely dangerous and up to Ford to fix the problem.

Backup camera picture is distorted if it works at all. There is a recall on this part (25v695). Contacted dealership and said that it only pertains to a mustang for this month.

On 11/7/2025, your team completed the Rear Suspension Toe Link Fracture recall repair. However, on 11/13/2025, while driving, I discovered that the rear passenger-side wheel was extremely loose and nearly detached. This was due to the lug nuts not being properly tightened after your service—a severe safety hazard that could have resulted in a catastrophic accident. Because of this negligence, I incurred significant additional expenses and inconvenience: Emergency service from an independent mechanic over the course of a week (11/13–11/17) to secure the wheel and address damage caused by the incident. Replacement of rear knuckle assemblies, hubs, and front struts because the hubs were seized and could not be removed without replacing the knuckles. On 11/29, at a second shop where I replaced two tires, I learned that the vehicle could not be properly aligned because the toe link installed during your recall repair is not adjustable. The mechanic noted that proper alignment requires either camber bolts or an adjustable toe link. As a result, the vehicle remains severely unbalanced and unsafe to drive. Both invoices and mechanic notes confirm the dangerous condition caused by improperly secured lug nuts and the inability to align the vehicle due to the toe link issue.

I was on the highway when the passenger side Exterior A-Pillar Applique Trim had detached from the SUV. There was a car behind me, not close at all, and the thing almost hit that car. No one got hurt but the driver and myself both were visibly upset. No police or emergency services were needed. As stated in my previous complaint, I have horrible anxiety issues. When that happened, I had an anxiety attack. I thought consumers were supposed to feel protected and safe in there vehicles. I am in the process of retaining legal counsel to address this safety defect and its impact that its had, twice now, on other drivers as well as myself. Kind regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was distorted while in reverse(R). The vehicle was taken to Exotic Sound & Tint Inc., where the rearview camera was replaced; however, the failure persisted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that intermittently, the back-over prevention camera displayed a distorted image, was black, or displayed a message to contact the dealer. The dealer was not contacted. The manufacturer was not made aware of the issues. The failure mileage was 94,000.

We have received 2 recalls. - the window pillar sheared off while driving - the rear camera stopped working These recalls are have been active for some time & have yet to be resolved. I replaced one of windshield pillars & am seeking reimbursement The rear camera we had replaced thru our vehicle warranty & am seeking reimbursement for our copay

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 MPH, the driver’s side A-pillar windshield trim began to detach from the vehicle. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while attempting to reverse, the rearview camera became inoperable, and the rearview image appeared blurry. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 81,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that the remedies were not yet available. The manufacturer was not made aware of the issues. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the rearview camera was intermittently inoperable while in reverse(R). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

See attached document for complaint. I am writing in regard to an open recall on my Ford Explorer. In February 2024 I received a letter from Ford about a safety recall notice, 24S02/HNTSA, explaining that A-pillar applique trim clip attachment was improperly assembled. Then, another letter from Ford in October 2025, marked “Important Safety Recall”. The driver’s side A-pilar applique trim fell off while driving on interstate I-64 in Virginia. Fortunately, no accident resulted. I have been to my dealership in Williamsburg, Virginia several times for service for this problem and I am always told there are no parts available. Over time I have purchased 5 ford vehicles and always was satisfied with them. This brings me to ask when may I expect proper resolution for this problem?

See attached document for complaint. I've got a 2015 Ford Explorer. A recall letter was sent to me over two years ago. The issue was the exterior a-pillar applique trim clip. I have been trying to get this taken care of over two years now. All the Ford Dealerships in my area tell me is we don't have the parts in. I'm a very patient person but this has become ridiculous. I would very must appreciate some help in getting this matter resolved.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The contact stated that while driving at 65 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear view camera displayed a distorted image and turned off. The contact received a recall notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the recall remedy parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted and inverted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the road's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated.  The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The recall campaign from Jan 19,2024 Manufacturer Recall Number24S02 NHTSA Recall Number24V031 has been open since 2024 and has not had a remedy become available. In the meantime, my passenger side pillar has become detached, as warned in the recall. Rain leaks into my car and causes visibility issues. This is worrisome because I do have three young children, one in a car seat right behind the passenger side. In addition, the second recall,Oct 13,2025 Manufacturer Recall Number25SA9 NHTSA Recall Number25v695 is also an extreme issue with my vehicle. The backup camera has malfunctioned several times, almost daily at this point. It also will not notify me of something behind me as it's intended to at times. FORD has yet to remedy either of these.

on 8/1/25 service steering assist light came on, vehicle was driven to the auto repair shop with no hard codes to diagnose. Vehicle was driven towards home on 8/6/25 and lost all steering within a matter of seconds while on the highway at 60 mph. Steering assist light came on and stabilitrac light flashed. Vehicle had to be towed and rack and pinion needed replacing. Once fixed the vehicle was driven until 9/23/25 infrequently when the steering assist fault came back on and vehicle would not move as steering locked up and the rack and pinion needed to be replaced again. 12/13/25 steering assist light came on while backing up and steering locked up. This is terrifying to say the least.

The contact owns a 2015 Ford Explorer. The contact stated that the back over prevention camera was inoperable. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer informed the contact that parts were on back order. The manufacturer was contacted and opened a case. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that on several occasions, while starting the vehicle and while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the long block assembly had failed, and that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was not available.

Exterior A-pillar trim and rubber strip on both sides has detached from vehicle on the highway. The sides got detached on separate occasions. While driving on the highway, the driver side rubberstrip got detached in one end, starting to flap back and forth over the windscreen, making a lot of noise and obstructing the view. The trim did not come off that time. The passenger side entire trim flew off completely on the highway causing a hazard for other drivers. There is a recall, 24S02 since 2 years ago in relation to this but Ford has not yet been able to address the issue. I received another letter from them to immediately call the dealer to schedule inspection and repair. However, the dealer keeps telling me that the parts have been on backorder for over a year and they cannot address the issue without the parts. How long is it reasonable to wait for this hazard to be addressed?

I am filing an official safety complaint regarding my 2015 Ford Explorer Sport 3.5L due to a dangerous and sudden power-steering failure that occurred while I was driving with my children in the vehicle. There were no warning lights, alerts, or symptoms leading up to the failure. The power steering went out instantly and without any indication that something was wrong. The moment it failed, the steering wheel locked up and became extremely difficult to turn, nearly causing multiple accidents. I had children in the car at the time, and this situation created an immediate and severe safety hazard for everyone in my vehicle and on the road. After this happened, I contacted (by phone) Ford directly. Without any inspection, hesitation, or further explanation, I was immediately told that the vehicle “needs a new steering rack and pinion.” The quoted repair cost exceeds $3,000, on a vehicle I am still paying $500 a month for. I have since discovered that there are thousands of other Ford Explorer owners reporting the exact same issue, with the same model years, same sudden failure, and the same required repair. This is clearly not an isolated incident. This pattern strongly indicates a widespread manufacturing or component defect that poses a significant risk of injury or death. I am deeply concerned that Ford has not issued a formal recall for a problem that can cause an immediate loss of steering control at highway speeds and in everyday driving conditions. The number of publicly documented complaints online demonstrates that this is a systemic and dangerous failure that should not be ignored. I am requesting that NHTSA fully investigate this issue and require Ford Motor Company to issue a recall for the defective steering rack/power steering system in the 2015 Ford Explorer Sport 3.5L ecoboost w/o park assist, as well as any related model years or trims using the same components. Vehicle is available for inspection.

Both of the inflatable seat belts in the back seat fail to latch. Have been checked for debris.

The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim had detached, allowing water into the vehicle after rainfall, and the infotainment screen was foggy. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension); and the vehicle was repaired under the recall. After the recall repair, the contact noticed that the rear end of the vehicle was wobbling and the rear of the vehicle swayed towards the left or right while driving at speeds of 35 MPH or higher. There were no warning lights. The contact replaced the tires twice due to the failure, causing the tires to lose treadwear and lose traction. The dealer was informed about the failure and confirmed that the recall repair had been completed and was only a one-time free repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera failed to display a clear view image on the screen. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.

The backup camera is not working which is already a known defect. The sensors in the back of the vehicle also intermittently sound an alert when nothing is behind the vehicle.

After dealer-performed repair to the ABS braking system, the vehicle was returned with a malfunctioning ABS control module and a loose brake line near the ABS unit. An independent licensed repair facility confirmed that the ABS control module was never programmed with required vehicle configuration data and would not accept programming attempts. The module is internally corrupted and requires replacement. The loose brake line was tightened by the independent shop. Multiple ABS and communication fault codes were present, and warning lights remained illuminated. The braking system was compromised and the vehicle was not safe to operate due to risk of brake failure and loss of ABS function. The condition was confirmed by an independent service center.

My vehicle is impacted by the existing safety recalls. The trim around my windshield has broken and parts have flown off the car while driving. I have taken my car to the dealer to ask for repair and they said they should have parts in about 3 months. It has been nearly a year and they still do not have parts. I cannot imagine why they can't get the parts for a safety issue in this amount of time. Is there anything you can to do force them to prioritize getting these parts and getting my car fixed?

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera had started to flicker and eventually had stopped functioning. The contact called a dealer and was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the instrument cluster had started to fail and was intermittently displaying one or two gauges at a time. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 75 MPH, the front passenger’s side A-pillar trim detached. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,200.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the back-over prevention camera failed to display an image and instead showed a black screen. The contact had taken the vehicle to the dealer before receiving the recall notification and had the camera replaced. The dealer was contacted and confirmed that there were no parts for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed fuel leaking from near the fuel tank. The contact was unsure which warning light was illuminated, but stated that a yellow warning light was illuminated, and there was a strong fuel odor coming from the vehicle. The vehicle was towed to an independent mechanic, where it was not diagnosed or repaired. The contact was informed that the vehicle was unsafe to drive and that the failure could potentially result in a fire. The vehicle was then towed to the residence, where the failure continued. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 152,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 65 MPH on the freeway, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact later applied tape around the A-pillar. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The dealer was notified of the failure and secured the passenger's side windshield exterior A-pillar trim with tape at the residence. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted when the failure initially occurred, and informed the contact that the parts would be available in a few months. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 19V435000 (SUSPENSION), 21V537000 (SUSPENSION), 24V031000 (STRUCTURE), and 25V695000 (BACK OVER PREVENTION); however, parts for the recall repairs were not yet available. The contact stated that while driving at various speeds, the contact heard outside noises inside the vehicle. In addition, the contact stated that when the heater was activated, the front windshield made an abnormal sound and then shifted. The contact stated that on a separate occasion, while the vehicle was parked at the residence, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The vehicle was taken to a glass specialty shop, and the front windshield was replaced. The contact stated that the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that on four occasions when the vehicle was started, the message "Steering Assist Service Required" was displayed. The contact stated that the steering wheel was very stiff and would not move. The vehicle was restarted, and the vehicle operated as needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera image was blurry, nearly causing the vehicle to strike a bicyclist. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 49,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). In addition, the screen displayed a black screen, or occasionally fail to turn on. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Check Rear-view Camera" was displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that the failure had occurred since the vehicle was purchased. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trims detached and flew off the windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not available. In addition, the contact stated that the driver's side exterior trim had detached approximately two years ago, and the vehicle was taken to the dealer. The vehicle was repaired, and the contact paid out of pocket for the repair. The contact stated that the dealer had gone out of business. The failure reoccurred. The contact stated that the concern was that the vehicle would be repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was in reverse(R), the rearview camera was inoperable. An error message was displayed on the screen. The contact stated that the rearview camera displayed a distorted or blank image intermittently at other times. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s side windshield exterior A-pillar trim cracked and flew off the vehicle. The contact stated that months later, the passenger’s side windshield exterior A-pillar trim cracked and flew off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the part was still not available for the recall repair. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that there was water leaking inside the vehicle through the passenger's side windshield, on the lower right, which required the contact to manually scoop water out of the cabin of the vehicle. The dealer was contacted and confirmed that the parts were unavailable for the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the headlights became inoperable. The contact stated that the fuses were in good condition. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The contact called the local dealer and was informed that a diagnostic test was needed; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 166,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the A-pillar trim had detached from the vehicle. The vehicle was taken to the local dealer, who informed the contact that the parts were on back order until January 2026. The dealer confirmed that the trim seal was loose. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 222,610.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts needed for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the back-over prevention camera displayed a distorted or reversed image while in reverse. Occasionally, the screen was blacked out or was white. An alarm sounded from the camera system even while the vehicle was not in reverse. The failures occurred intermittently but became more persistent. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that the windshield exterior A-pillar trims had become loosened. A mobile technician from the dealer applied tape to the trim pieces as a temporary repair at the residence. Additionally, the contact stated that while reversing, the rearview camera image was distorted, intermittent, or black. The message that the camera was inoperable and to contact the dealer was displayed. The contact had received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention), and related the failures to the recall; however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and an appointment was scheduled to have the recall repair performed. After waiting for approximately two hours, the contact was informed that the part was unavailable, and the dealer placed duct tape on the A-pillar trims to prevent the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 35 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear-view Camera Inoperable" was displayed on the instrument panel. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 65,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims were loose. The vehicle was taken to the local dealer, where it was inspected, and the parts were ordered to repair the vehicle. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion, the contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.

The contact owns a 2015 Ford Explorer. The contact stated that the driver's side A-pillar trim had become loose and was almost blown off the vehicle by the slipstream. Additionally, the contact reported that the rear-view camera was intermittently black. The contact was aware of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair for the recall repairs. The contact had taken the vehicle to a local dealer and was informed that parts for the recall repairs were not yet available. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated while driving 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the rearview camera failed to function as intended while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. A dealer was not contacted, and the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The odometer has been tampered with. Per the CARFAX the last reported odometer reading was at 218,737, and now it reads 160,000. We just bought the car today and are figuring this out afterwards. We have all the evidence. Please contact me as this has never happened to us and we do not know what to do.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

The contact owns a 2015 Ford Explorer. The contact received notification in March 2024 of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the trim on the passenger’s side A Pillar and the driver's side were loose, and both trims were cracking from the top and the bottom. The contact called a local dealer and was informed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 152,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION), 24V031000 (STRUCTURE), and 25V695000 (BACK OVER PREVENTION). However, the parts for the recall repairs were not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the visibility, which prevented the safe operation of the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). While driving 65 MPH, there was an abnormally loud sound detected, which startled the occupants, and the A-pillar trim detached from the vehicle. The trim was flapping and causing damage to the side window. The contact's husband was able to secure the trim with duct tape. The local dealer was contacted, who informed the contact that the interior parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 151,652.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 75 MPH, the front driver’s side A-pillar trims detached and blew off onto the road. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 75 MPH, the contact observed a vibration noise emanating from the top of the windshield. The contact stated that the vehicle was steered to the side of the road and inspected, where he observed that the driver’s side exterior A-pillar trim was sticking out. The contact stated that after a month, the passenger’s side exterior A-pillar trim was also sticking out. The contact used tape to reduce the flapping noises while driving at speeds over 65 MPH. The vehicle was then taken to a dealer, but was not diagnosed; however, the contact was advised that parts were not available for the recall repair. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 95,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed multicolored screens while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, prevented the safe operation of the vehicle. The message that the backup screen was inoperable was displayed. In addition, the navigation screen failed to operate as intended. The contact changed the SIM card and replaced the battery. The contact stated that when the screen showed a colored screen, the contact turned off the vehicle, opened and closed the door, and restarted the vehicle, and the camera would reboot. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 180,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). In addition, the rearview camera moved independently while in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing safe operation of the vehicle. The contact was unsure if any warning lights were illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image appeared blank. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the rear driver's side door failed to latch as intended. In addition, the contact stated that the rear driver's side door failed to latch or unlatch while using the door switch. The contact stated that the failure was a safety hazard. The vehicle was not diagnosed or repaired by an independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) approximately two years ago; however, the part to do the recall repair was not available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving on two occasions at 55 MPH, the A-pillar trims detached and flew off the vehicle. The vehicle was taken to a dealer, where the recall repair could not be performed due to parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 212,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, after contacting the dealer, the contact was informed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion, while driving at an undisclosed speed, the passenger’s side front A-pillar trim detached from the vehicle. In addition, the trim at the bottom of the front windshield had detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. Most recently, the contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure prevented the driver from safely operating the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rearview camera displayed a reversed rearview image, potentially comprising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V695000 (Back Over Prevention); the VIN was included, but parts were not yet available for the repair. The manufacturer was not notified of the failure. The failure mileage was 90,000.

The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim was loose. The contact used tape to secure the trim piece. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the local dealer, who confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was called, but the phone call disconnected. The failure mileage was approximately 87,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The contact contacted several dealers; however, the contact was informed that the manufacturer had not made parts available for the recall repair. The contact stated that parts had not been available for more than three years. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact was informed after purchasing the vehicle that the VIN was associated with NHTSA Campaign Number: 24V031000 (Structure); however, the part to complete the recall repair was not yet available. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that upon placing the gear shifter in park(P) and turning off the vehicle, the message "Transmission Not in Park" was flashing on the instrument panel. The contact stated that the vehicle failed to start up after several attempts. The contact called an independent mechanic, and the vehicle was towed to the shop. The mechanic discovered that the water pump inside the engine was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 72,000.

Vehicle shuts off at random various speeds. Takes about 3 minutes to get it to restart.

When accelerating and braking, motor rocks forward and backwards. Rpms jump erratically when this happens and when sitting stationary at a light or stop sign. Which causes the entire vehicle to vibrate. Oddly enough, fuel injector cleaner seems to help with the vehicle shaking somewhat.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s side exterior A-pillar trim detached from the vehicle and flew off into traffic. The contact stated that there was an abnormal sound coming from the A-pillar after the failure. The vehicle was taken to a dealer, where it was confirmed that parts were not yet available for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

Parking lights are illuminated and not head lamps for daytime running lights. Was sold by Ford Certified Dealership. Also has no interior lighting for security. BCM replaced, and still has same issue, along with the 3rd row seats not functioning, interior overhead lights not functioning, trailer socket not functioning.

Rear view camera displays a blank or distorted images when vehicle is in reverse. Rear view camera will display a message that the rear view camera is unavailable. A faulty rear view camera can increase the risk of a crash

My backup camera keeps going out and now it’s gone completely out. If it does come up it’s backwards with no assist line and constantly beeping. There are recalls for this same situation with almost all other fords 2015-2019 I think and immune is doing the same exact thing and no recalls???

I have been having issues with my vehicle's backup camera for about 3-4 years. Initially, the backup camera rarely went black when I reversed so I was not very concerned Over the years, it has worsened that now every time I drive the camera goes black at least once when I drive my car. There has been no incident due to the camera issue; however, I have had some close calls due to the backup camera not working. The warning beep does work when the backup camera does not. A couple years ago I did inquire about a recall which there was none so instead I asked dealership for a quote on the cost of replacing the camera which was very expensive. I did not not replace it at the time due to the cost and do not foresee doing so in the future for that reason. I learned about the recent backup camera recall but it does not include my vehicle. Thank you for your time.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 35,000.

Rear Camera not working properly, Dashboard screen starts rapidly flickering when vehicle put in reverse. Unable to see if anything is behind vehicle.

Backup camera not functioning properly (goes black in the middle of backing up and says “contact dealership”). I saw an article online that my car may have been affected by the backup camera recall. I brought my car to the dealership and they said my VIN was not affected but I have the problems listed. I contacted Ford and reported this with Customer Care Department (Case #: CXH-05669623-J5P1M4). They said that’s all I can do. I have small children all under the age of 5 and fear backing up in my driveway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I SEE THEY ARE RECALLING BACKUP CAMERAS ON FORD EXPLORERS MINE HAS NOT WORKED PROPERLY FOR YEARS. WHEN BACKING UP THE CAMERA SHOWS OBJECTS ON THE LEFT SIDE OF CAR ON THE RIGHT AND VICE VERSA. EXAMPLE IF IM BACKING UP AND A CAR IS COMING FROM THE PASSENGER SIDE OF CAR IN PARKING LOT IT SHOWS IT COMING FROM THE DRIVERS SIDE. IT ALSO STAYS ON WHILE DRIVING AND SOMETIMES SHOWS AND BLACK SCREEN AND DISTORTED IMAGES. THE DATE BELOW IS JUST THIS REPORT DATE BECAUSE I CAN'T SUBMIT WITHOUT

My backup camera is reversing or going blank intermittently . It even turned upside down one time. Ford says I am not included in the recent recall, yet I have the same problem that is being recalled.

I was going to the pharmacist. When I started my vehicle there was an alert for ""steering assist fault service required". I tried to turn the steering wheel and it would not turn. I could not use my vehicle.

Steering wheel when turned to right or left makes a loud screeching sound. It was brought to dealership and diagnosed that the steering wheel computer is failing and only way to fix is to replace the entire steering wheel rack. 5k to replace. Vehicle was inspected in April ‘25. Same issue has been happening constantly since. 80k miles Also, rear back up camera goes blank intermittently.

Power steering service required message Power steering instantly failed at 55 mph Warning messages for AdvanceTrac and Terrain Assist Blinkers only work if held after all this Every other motorist in the road at the time (this morning) was put at risk as the vehicle was nearly impossible for my wife to steer. Multiple dealers claimed there is no recall for this. After online investigation, it appears there are quite a lot of instances of this happening. Vehicle is available for inspection upon request. It has not been inspected by any dealer, police, insurance or any others.

For about the last 3 years, whenever the car is put into reverse, the rear backup camera is intermittently going blank. The camera eventually will display the image, but it can be several seconds before the camera view resumes. The Ford dealership wants to charge about $700 to replace the entire camera, but I don't think the camera is the issue given that so many recalls have been issued over the exact same issue. There have been multiple recalls issued by Ford for the same issue, but I can't find one on the 2015 Ford Explorer-Limited line.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

1. Component/System Failure: The water pump on my 2016 Ford Explorer failed, causing a significant antifreeze leak. The component is available for inspection upon request. 2. Safety Risk: The failure creates a risk of engine seizure while driving. Loss of engine coolant can cause the engine to overheat suddenly, potentially leading to a dangerous situation on the road that could harm myself or other drivers. 3. Confirmation of Problem: The problem has been confirmed by the dealer service department during inspection. The water pump leak was observed and diagnosed by a certified Ford service technician. 4. Inspections: The vehicle has been inspected by the dealer. I have also documented prior repairs to the vehicle, including a timing chain replacement two years ago. The water pump issue has not yet been inspected by Ford corporate. 5. Warning Lamps/Symptoms: Prior to the failure, there were no warning lamps on the dashboard. I noticed coolant leaking from the water pump area, and the temperature gauge began to rise. The leak was first observed AUG 15

The backup camera only works intermittently. Sometimes there will be a black screen that says somethings wrong and to contact the dealer but this has been an issue for the past couple years or so. I saw there was a recall for many other for vehicles of this age for the backup camera but not for the Explorer. I was shocked when I didn’t see it was included.

Back up camera stopped working due to loss of connection with apim, checked camera module works and wiring in rear gate is good. Issue is in chassis wiring.

Back up camera is intermittent like the other Ford models effected by other recalls. Adaptive Cruise Control and front collision warning system out of calibration, senses buildings and other obstacles on the left intermittently. Cruise control comes on but is not working. No accidents because of this defect.

REAR BACK UP CAMERA IMAGE IS REVERSED NOT ALWAYS IN COLOR CAMERA STAYS ON ONCE VEHICLE IS IN DRIVE FOR SOMETIMES UP TO 20 SECONDS IMAGE IS NOT DISPLAYED AT ALL TIMES WHEN IN REVERSE AND WHEN THIS HAPPENS, WITHIN 24 HOURS THERE IS A 'SYSTEM UPDATE' THAT AFFECTS INFOTAINMENT SCREEN INCLUDING BLUETOOTH

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the back over prevention camera system screen displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the top of the passenger’s side A-pillar trim had fractured, and the driver’s side A-pillar trim was frequently popping out of place while driving. The contact stated that the rear-view camera intermittently displayed a blank or distorted image while shifted into reverse(R). The contact stated that the message "Contact the Dealer" was displayed on the instrument panel. The manufacturer was notified of the failures, and the contact was informed that there were no recalls on the VIN related to the rear-view camera. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 112,000

My back up camera doesn't work all the time. It is very intermittent.

Rear backup camera does not function. Either gives a blank image or a flipped/reversed image or a very grainy image. It has been properly inoperable for years, since at least 10/1/2022. Why were Explorers not included in recall 25V57200? The cameras were the same as the Edge and Expedition which were included, and I believe the same for the Mustang.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving 65 MPH, the passenger’s side exterior A-pillar trim detached from the vehicle and flew off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was detaching from both the driver’s and passenger’s side of the windshield. While in reverse, the back over prevention camera screen was black and fail to display the image of the rear of the vehicle. The message “Camera Not Available" was displayed on the screen. The failure had become more persistent. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 88,000.

Rear back up camera is glitching in and out and at times goes completely black or won’t come in at all once put in reverse

The back up camera works only intermittently. It's fine sometimes and other times I just get a black screen. this has been going on for a year or more.

The current recall of ford backup cameras including this year but not this vehicle type almost exactly matches what happens with this rear view camera. Either is blacks out completely or when it is on it shows the lines curving when In fact you are going straight and the picture can be extremely blurry as well.

See attached document for complaint. I am writing to formally report a serious and ongoing delay in the fulfillment of Safety Recall 24S02 (NHTSA Recall 24V031) for my 2015 Ford Explorer, which poses a hazard not only to my family but to others on the road. This recall involves the exterior trim on the A-pillars of the vehicle detaching while driving. In our case, this hazard has already occurred-one of the trims on our vehicle flew off while we were on the highway. Thankfully, no one was injured, but this incident highlights the urgency of the recall and the risk posed by the remaining trim, which could detach at any time. Despite receiving the recall notice in early 2024, and despite repeated attempts over the past year and a half to get the necessary parts, we have been informed by our dealership that Ford has not manufactured or supplied any parts for this recall. The dealership confirmed that they requested the parts back in February 2024, but as of today, no update or estimated timeline has been provided by Ford. This situation is unacceptable and has left us driving a vehicle with a known, active safety hazard. We feel that Ford has failed to meet its obligation to repair this defect within a reasonable timeframe, and we are deeply concerned for our safety and the safety of others on the road.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 MPH, the A-pillar trim on the driver's side of the windshield detached. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The dealer suggested that the A-pillar trim be secured with duct tape by a technician, or the contact could also perform the temporary fix. The contact secured the trim piece with duct tape to prevent further detachment and eliminate the outside sound entering the cabin of the vehicle due to the failure. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front A-pillar trims on the driver’s and passenger’s side detached. The contact stated that the A-pillar trims were temporarily repaired with duct tape. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

I was in a parking lot when the electric power steering went out. Couldn’t turn wheel at all

Hello. From what I understand, Ford has not come up with a solution for the exterior a--pillar applique trim clip attachments. I fully believe they have abandoned this issue as its not a brand new vehicle. Well, its new to me so it fully counts and should not be abandoned. I was on the highway in St. Louis, Missouri (I live right across the river in Illinois) and out of nowhere, something hit my car. I swerved and almost hit a driver to my left and after that, I almost got the guy in front of me. Now this caused a massive panic attack and soon after anxiety set in. I have horrible anxiety issues and I have the prescriptions to prove it. Its so bad, I can't fall asleep and so I take another prescrption for help getting to sleep. Anyway, I got off the closest ramp ands parked to see what happened. Sure enough, the passenger side exterior a-pillar is hanging there. That's the "something that hit the car and almost caused a multi car accident. I tried to call Ford about this but I'm left with ongoing ringing. Live chat agent had no idea what I was talking about. That set me off. I had taken a screenshot of the Kelly Blue Book website stating there was a recall, which, by the way, has been removed. Now that is extra suspicious. The KBB website stated notices were sent sometime earlier this year but I got nothing. The registration is in my name and is 100% accurate with my address and phone number are all up to date. I found no other way to contact Ford. I didn't want to file a complaint, but here we are. This is a SAFETY issue which caused me to fall into a panic and anxiety attack. I have a witness as my husband was in that passenger seat when it happened. Like I said, I, without a single doubt, believe that Ford Motors has abandoned this problem and that they don't care.This issue needs addressed now. I can't afford to go get it repaired myself as I am between jobs. If this isn't resolved, I will call my attorney for guidance.

The exterior A-pillar trim part is loose causing water to leak through. You can hear/feel the air in the corner of the windshield as the SUV is moving. I have tried several times since receiving this recall notice in FEBRUARY 2024 to get this fixed and replaced through FORD. Each time brought my car in for service over the past 18 months, I was told that the part was not available but was on back order. In the meantime, water and moisture gets through causing a smell and mold. This is a health and safety issue. How do I get this repaired?

The contact owns a 2015 Ford Explorer. The contact stated that the driver’s and passenger’s side A-pillar trims were loose. The dealer had been contacted for over a year for parts availability and was informed that parts were not yet available to repair the vehicle. The manufacturer was contacted and informed the contact that parts were available, and the contact was referred to a dealer to schedule an appointment for the vehicle to be repaired under NHTSA Campaign Number: 24V031000 (Structure). The contact called the dealer again and was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 119,000.

The contact owns a 2015 Ford Explorer. The contact stated that the trim on the passenger’s side A-pillar was cracked in the middle and was very loose. The contact stated that water entered the vehicle, raining and soaking the passenger’s side floor mat. The contact called several dealers and was informed that parts to repair the vehicle were not available. The contact attempted to stop the water by using silicon caulk on the trim; however the temporary fix still allowed water into the vehicle. The contact recently became aware that the driver's side trim was separating at the top of the trim, and water was entering on the driver's side. Additionally, the contact stated that the windshield gasket was crumbling along the top of the windshield. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle under NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was not informed of the failure. The failure mileage was approximately 136,000.

While driving with the ac on you can smell exhaust fumes in the cabin and it's worse towards the rear carbin of the vehicle. I've gotten nauseated and sleepy from the fumes and have had several headaches in addition to the other symptoms. Ford needs to recall this issue. Also I have an active recall for the window pillars and the dealership says they still dont have the parts to fix it, and it's been over a year, what's the hold up Ford??!!

I received a recall letter in February 2024 stating there was a recall on my vehicle and that the parts for fixing the recall were out of stock, and they should be available in the latter half of 2024. I never recieved another letter and the part of my vehicle that is recalled flew off my vehicle while driving on the highway it hit my rear passenger window and scared everyone in the vehicle the window didn't bust and I didn't realize that it was a piece of my vehicle that flew off until I got to where I was headed and seen the part missing, while we were driving I thought someone threw something out the window.

The back up camera only works occasionally because of the height of vehicle it is difficult to back up safely . Sometimes the camera works and other times it sends a message to contact the dealer

The contact owns a 2015 Ford Explorer. The contact stated that while driving 50-55 MPH, the vehicle lost power steering functionality. The message "Power Steering Failure -Service Immediately" was displayed. The contact was able to pull over to the side road. The contact was able to drive to an independent mechanic, where the vehicle was diagnosed and determined that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 139,160.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud flapping sound coming from the windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the local dealer, where it was determined that the A-pillar trim had failed and needed to be replaced. The dealer ordered the parts and informed the contact that parts needed to be reordered due to the parts being damaged upon arrival. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The pillar trim recall has been in effect for nearly 2 years. I took my husband’s Explorer (I am his legal guardian as he suffered [XXX] and he has been hospitalized for over a year) to Chillicothe MO Ford in October of 2024 for the safety recall on this trim issue, as my A pillar trim flew off from the highway and may have impacted another vehicle on [XXX] between St. Joseph and Kansas City at around that time. Chillicothe Ford inspected the vehicle and ordered parts. It is now almost over a year, and neither Chillicothe Ford or Ford Corporate Office can give me an estimate on when it the parts are available. I escalated this concern yet again to Ford Corporate, and they blamed it on the Chillicothe dealership for not requesting an emergency part order. I talked to Chillicothe Ford immediately thereafter, and they said that they did escalate the part request, and nothing has been done -not just for me but over 10 other Explorer owners who are waiting on the parts for this recall. I called Richmond MO Ford dealership this week, and was informed they had the same problem and that Ford is lying about the part availability. Almost a million consumers are affected by this recall, and accordingly there are exponentially as many unfortunate drivers who could be hit by flying parts, and Ford REFUSES TO ADDRESS THIS RECALL. My sister had the same part fall off her car into traffic a month ago with her Ford Explorer. THIS IS A LIFE SAFETY ISSUE AND NHSTA NEEDS TO HOLD FORD MOTOR COMPANY ACCOUNTABLE FOR WILLFULLY PUTTING THE PUBLIC IN HARM’S WAY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The factory installed headlight screw punctured the coolant line of my 2015 Ford Explorer causing my transmission to stop working properly. This resulted in a $725 tow bill and $1,067.56 in repairs. The certified mechanic verified that the screw was an original part and it punctured the line, likely after some time rubbing against it. The transmission did not appear to be damaged however my safety was at risk trying to pull over to when the vehicle would no longer shift gears. I have a video of the leak that lines up with the screw placement but was not able to upload it...I am happy to email it to you.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, one of the A-pillar trims partially detached and struck the windshield. The vehicle was taken to a dealer where it was determined that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact stated that the power steering assist was inoperable. The failure occurred while the contact’s husband was stopped for fuel. The driver turned on the vehicle and the steering wheel had seized. The engine maintenance warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the rack and pinion and steering needed to be replaced; however, the vehicle was not repaired by the dealer. The contact stated that an independent mechanic confirmed that the steering and rack and pinion needed to be replaced, but the parts were on backorder. The manufacturer was contacted, and a case was opened. The owner was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

As I was parking my 2015 Ford Explorer Sport, a warning appeared on the instrument panel stating “Power Steering Assist Fault,” and the steering suddenly became so difficult that I was unable to move the vehicle. Although this has only happened once, I’m very concerned about the possibility of it occurring again—especially while driving on the highway. Losing the ability to steer could put my family’s lives, and the lives of others, in serious danger. I have read numerous customer complaints about this exact issue on the NHTSA website. It’s time for the manufacturer to issue a recall for these vehicles and fix the problem before someone loses their life due to this defect.

The contact owns a 2015 Ford Explorer. The contact stated while shifted to reverse, the rearview camera failed to display an image, comprising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V442000 (Back Over Prevention); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side A-pillar trims detached and flew off the front windshield. The vehicle was taken to the dealer where the contact was informed that parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 138,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lost automotive power, with the ABS, traction control, and check engine warning lights illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the ABS control module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 158,443.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side A-pillar trim detached. In addition, the contact stated that the following week the driver's side A-pillar trim detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 150,000.

The power steering assist in my vehicle is becoming progressively worse, I would welcome an inspection. Basically, the power steering assist will vary throughout the sweep of the steering wheel. During a turn or lane change the power steering may feel normal, be non-existent, or alternate between the 2 conditions, often requiring significant force to steer the vehicle (vehicle speed seems to make no difference.) This condition is an obvious safety risk for vehicle occupants or any other vehicles, pedestrians, or property in the vicinity. The problem has not been confirmed by a dealer or service center - I have gathered from researching various message boards that Ford will disavow the issue and tell me that I will need a new steering rack at a charge of approximately $3,000. No inspection has been done as of yet. No warning lamps or messages have presented as of yet and there are no unusual sounds accompanying the problem. The problem has been going on for approximately 3 weeks.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side A-pillar trim had detached. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and sent a representative to the residence to inspect the vehicle. The dealer discovered that the A-pillar trim was detaching from the vehicle. The contact was informed that the parts would be ordered, and the contact would be contacted for the recall repair. The contact had not received a call back from the dealer. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 119,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, there was an abnormal tapping sound coming from the passenger’s side of the front windshield. The contact observed that the top of the trim on the A-pillar had loosened. The contact used tape to secure the trim. The failure mileage was 182,000. VIN tool confirms parts not available.

When you are in park and the car is on there is a lot of play in the steering wheel and it sounds like something is broken and when you are driving, the steering wheel and car itself starts shaking. I believe it is the rack and pinion as everything the dealer quoted it was the rack and pinion and steering box. it is now undrivable because we took it to the dealership and couldn't afford the parts and labor to fix it even though it was clearly a manufacturing issue.

THE EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENTS ON BOTH SIDES OF MY VEHICHLE HAVE LIFTED OFF THE VEHICHLE AND THE MANUFACTURER HAS FAILED OR HAS BEEN UNABLE TO REMEDY THIS SAFETY RECALL IN A TIMELY MANNER.

My back up camera tends to go blank when I reverse. It’ll take some time for it to come back on or sometimes it says to contact ford.

Best Ford in NH stated NHTSA recall 24v031 was completed but it was not, possible fraud.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the camera was blank. The contact stated that occasionally the camera image was distorted. The contact stated that the failure was related to NHTSA Campaign Number: 25V442000 (Back Over Prevention) however, neither the VIN nor the model year was included. The contact stated that the failure had become more prevalent. There were no warning lights illuminated. The local dealer was not contacted. The contact attempted to call the manufacturer, but the number was inoperable. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger’s side exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a detached exterior A-pillar trim, however the contact was informed that the parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at approximately 65 MPH, the driver’s side A-pillar trim detached from the vehicle and flew behind the vehicle. The vehicle was taken to a dealer, where it was diagnosed and determined that the driver’s side A-pillar trim needed to be replaced; however, parts were on back order. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

This has happened multiple dates. I can't enter that on the next screen. Probably started 9+ months ago. My backup camera goes blank and then back on sporadically. Sometimes, when I put in reverse and sometimes when I'm in the middle of reversing. Sometimes for a couple of seconds (or more) and sometimes until I change gears and go back to reverse. I see there is a recall for some Ford explorer years and was wondering why the 2015 wasn't included. My issues sound similar to the recalled years. Putting in notice in case there are more 2015s like me experiencing likewise issues. Thank you for taking the time to review my issue. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My back up camera will work then it stops working as im backing up and says unavailable contact dealer

1-emergency brake will no longer engage, alert continues to sound while driving even though it’s not working. Took it to a mechanic and he was unable to diagnose exactly where in the emergency brake system the issue is.

My vehicle’s backup camera does not work about 98% of the time and a black screen will show up with a message saying it is not working. Once in a great while it will actually work.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached, and the passenger's side windshield exterior A-pillar trim had separated from the vehicle. The vehicle was taken to the dealer, where it was inspected; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

I own a 2015 ford and the power steering system just stopped working with abs and traction being lost as well. My husband owns a 2016 Ford F150 and has the same thing going on with his truck. I am seeing this is being reported as a common problem with Fords electric power steering.

The a pillar trim is defective and there is a currently recall. However the last updated said parts will be available in 2024. We are currently halfway through 2025 with no resolution. This is unacceptable and the manufacture needs to address this ASAP.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality and the vehicle became difficult to maneuver before the steering wheel seized. The contact stated the message 'Steering Wheel Default" was displayed on the instrument panel. The contact was able to pull over to the side. The contact turned the vehicle off and after a few minutes, the vehicle was able to restart. The vehicle functioned normally for the rest of the drive. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not diagnosed or repaired due to costs. The failure was progressively worsening, and the vehicle was no longer being driven. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 14V286000(STEERING). However, the VIN was not included. The failure mileage was approximately 139,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving on the highway at 40 MPH, there was a clanking sound coming from the steering wheel. The contact stated that the steering wheel shifted to the left and the contact immediately corrected the steering wheel; however, in the process the vehicle became airborne. The contact stated that upon landing, the front driver’s, the front passenger’s, and rear driver’s side tires were deflated. The vehicle was towed to a local dealer where the vehicle was diagnosed and the contact was advised that the control arms, wheel axles, wheel bearings, rims, and tires were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

My backup camera is malfunctioning. 1st incident I was backing out of a parking spot, and the camera screen just blacked out, and 2 pedestrians were walking behind my car, and the 2 seconds later the car started beeping, warning me of the pedestrians, I almost hit them. 2nd time i was backing out of my parking spot at work, and a coworker was walking behind my car, the camera gave me a warning that the camera was malfunctioning, and then started beeping like crazy, but the camera did not turn on. 3rd time i was backing out at a store, and a car just flew by narrowly missing me, and the camera did not turn on, My camera has been malfunctioning off and on now.

Malfunction of rear view camera, available upon request. When in reverse the camera will go black and read "Camera is Unavailable. Please contact your dealership." It will not attempt to show a live picture until placed back into park and into reverse again. Often it will not function correctly even after that. It now happens almost constantly to the point it is completely unreliable. The fear of endangering someone or something by relying on a rear view camera that I know could malfunction at any moment, is too great. The problem was witnessed by a Ford Dealership mechanic who was repairing the recall on the frame piece to the windshield. The mechanic attempted to resolve the issue by resetting/updating the display, but unfortunately the problem continues. No other representatives, police, insurance, etc have witnesses the issue. There are never any warnings the issue may occur.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000. VIN tool confirms parts not available.

Own a 2015 explorer having problems with the rear back up system. The display does not always work, which is a real problem when backing up. The safety of persons and vehicles is greatly put at a higher risk. There are other reports of this happing to other year models, only with recalls for the newer models.

See attached document for complaint.

Backup camera went black with words to contact dealership for latest software. The dealership is charging me for a repair that is currently a recall for the exact same issue for new models Not 2015 models. There’s been quite a few customers having same issue as I did my research online. I’ve got my elderly parents to care , I can’t afford the repairs.

The contact owns a 2015 Ford Explorer. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated and flown off while driving the vehicle. The vehicle was taken to Safelite Auto Glass, where the driver's side and passenger's side windshield exterior A-pillar trims were replaced; however, the contact stated that the replacement trims were detaching. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, after inspecting the vehicle, the contact became aware that the A-pillar trims were loose and was shaking abnormally. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that three local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

Backup camera doesn’t come on when in reverse. Works maybe 20% of the time. Other maybe 80%, the screen doesn’t do anything or says error.

When vehicle is on and either in park or at a stop, RPMs will idle at about 800-1000 RPM then randomly shoot up between 2000-2500 RPMs then drop to below 500 RPMs before returning to idle. It’ll do this randomly.

The contact owns a 2015 Ford Explorer. The contact stated that while his mother was driving and stopped at a traffic light, the vehicle lost power steering functionality and the vehicle became difficult to maneuver. The contact stated an unknown message was displayed on the instrument panel before the steering wheel seized. After several attempts, the vehicle was restarted, and the vehicle returned to normal functionality. The vehicle was taken to Jamie Tires; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that on a separate occasion, while her sister was driving the vehicle, the vehicle lost power steering functionality. The vehicle was not diagnosed or repaired for the most recent failure. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 92,000.

The contact's wife owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was unaware if a failure was experienced. The VIN was not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior A-Pillar trims had detached and were flapping against the vehicle while driving at highway speeds. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000. The VIN was not available. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

Vehicle has parking lights illuminated and not daytime running lights (headlamps). Illegal in most states and ans very dangerous at low light conditions! Ford engineers claim they cannot reconfigure after 6 months of attempting to do so. Major safety issue and legal issue if there is ever an accident involving death.

The first complaint references Recall 24V031. I received a notice dated February 2024 to correct this issue. It is now June 2025 and my dealer still does not have the parts. The trim pieces have come apart and flap while driving. I just don't think 18 months with no remedy is acceptable especially when it could cause a safety hazard. The second complaint with this vehicle is the door trim. It appears to be stitched however has come apart for years now. The dealership said that Ford could be putting a recall on but hasn't happened. A quick search online shows that many explorers has had the same issue.

my middle row airbag seat belts on both sides are broke. you can not hook them into the bottom piece. One does not stay hooked and the other is completely apart. ( see attached picture) It is a law to wear seatbelts and this is has to be fixed or m family can not ride in my car. I went to dealership and it is very expensive to replace. This should be a recall on this for it is a law to wear seatbelts and several other people have had the same problem.

Second row drivers side seat belt failed to retract and is unusable

Backup camera either shows black screen, or a warming box appears stating to see dealership. Will work intermittently.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim on the passenger's side of the windshield had detached. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the driver’s side inside door panel was detaching around the window and separated from the door frame. The vehicle was taken to a dealer several times, and the contact was informed that the glue on the door panel was loosening. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 35,000.

I had a mechanic take a look at my car for a routine inspection during an oil change. They noticed my alignment was off. They cannot adjust the rear alignment as they are not adjustable. They found a list of older recalls that affect the rear toe link and I checked with Ford to make sure this was done. They confirmed that the recalls were done. Called Ford Customer Service and they advised me to submit a report as a Safety recall was done on this car by the previous owner, but was not properly repaired as suspected by Ford. Rear Toe links on Ford Explorer 2015 are not adjustable so alignment cannot be performed.

Loss of power steering assist

The contact owns a 2015 Ford Explorer. The contact stated that after having the tires replaced, while in reverse or while driving at various speeds, the vehicle was losing power steering functionality. The failure had become a persistent failure. There were no warning lights illuminated. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 149,466.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached. No waring light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that upon shifting the vehicle into reverse, the rearview camera displayed an inverted image. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rearview camera. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V368000 (Back Over Prevention); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.

Drivers side A Post windshield trim piece came flying off vehicle while driving on the highway. I just learned that Ford came out with a recall on this part almost 1 & 1/2 years ago and they have still not fixed or remedied this condition. TOTALLY UNACCEPTABLE. I am now worried that the passenger side trim piece will come off next, potentially causing an accident or additional hazard on the roadway. I went to my local Ford dealer and was told by the service department that there is nothing they can do, due to not having any parts available and to check back in late summer.

The back up camera works on and off. I nearly hit a person when the camera suddenly stopped working. Thank goodness I was backing up very slowly and the guy knocked in my rear window.

The rear backup camera is either a blank black screen, or has distorted display. The directional guides do not display combined with a reverse presentation. Sometimes displays, system is malfunctioning, contact your manufacturer.

Date of Occurrence: Monday, [XXX] While driving on [XXX] in Florida, the Exterior A-Pillar on the Drivers Side Window blew off of my vehicle. The entire thing! My Vehicle has been under a Recall for this very problem. Safety Recall Notice 24S02/NHTSA Recall 24V031. I even had a repair appointment set up at the Dealership that we bought the vehicle from in 2018. Paradise Ford in Cocoa, FL. Upon arrival, I was informed that they had no parts and would actually, be calling all of the other clients that were scheduled that day for the same repair. Since then, I have received an additional Letter from the Ford Company letting me know that Parts are still unavailable. Now, that this has occurred, I have reached out to a local Ford Dealership here in Wisconsin (our Primary Residence) and also been told that no parts are available. I am currently awaiting a call back from them as of yesterday 05/29/2025, to see if there are any other options other than them using an off market part to replace the Pillar at my cost (option told to me by their Service Scheduling Girl. Needless to say, we averted a possible very bad situation this past Monday. If this piece, which is rather larger, had hit another car, there could have been a very negative outcome. My complaint is that, I am now driving a vehicle that is missing an important part. I want it fixed. We have been waiting, patiently, for going on 2 years. Upon research, I've seen articles written that these parts have been on Backorder since this recall was initiated. And, that there are approximately 5% of these vehicles that will experience the disengagement of this part(s). Sounds like Ford is dropping the ball on this, big time. What are my options now? I need to get this repaired as well as have the Passenger side Pillar also replaced since one has already 'fallen off'. And, the entire Drivers side Window is now exposed to additional damage/failure without that piece in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The reverse backup camera gives a mirror view so the left side of the car appears on the right side of the screen. Making it unsafe to backup because you turn the wrong way if you go by what the camera shows you.

The contact owns a 2015 Ford Explorer. The contact stated that occasionally while at a complete stop or while depressing the brake pedal, the vehicle lurched forward or experienced unintended acceleration. There was no warning light illuminated. The contact had taken the vehicle to a dealer and was provided an estimate for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

I am unsure of when it first occurred, but before it finally stopped notifying me of a possible front end collision, I had noticed that it would begin to randomly notify me of a collision warning from the front end when there was nothing in front of me or near me. Then one day it just stopped notifying me all together. I checked all fuses and they are all working properly. That I can remember, it has now been more than 4 months now. Once it completely stopped, everytime I start my car, I get a notification on my dashboard stating collision forward collisiin warning not working.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving 65-70 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted, and the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

My backup camera does not always work. Just get a black screen

The contact owns a 2015 Ford Explorer. The contact stated that the exterior trim was had fractured. The contact used tape to secure the fractured trim piece. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

On the hood, the paint is coming off (and has been for several years). It looks like maybe where it was "clamped" (for lack of better words) while they were painting the hood and maybe the paint didn't adhere like it should. I have actually seen several 2015 Ford Explorers that have the exact same paint spots missing on their hoods. One time I almost tried to get into another Explorer because it was black and the paint was missing in the same spot and i thought it was my car. My next issue is the back up camera doesn't work more often than it does. It always says unavailable. I know there have been recalls on other Fords for the exact same reason, so not sure why 2015 Ford Explorers were excluded.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The Backup Camera and dashboard screen are malfunctioning. The dashboard screen is completely black/blank when car is put in reverse. There are no warning lamps on dash or any other messages showing any errors/failures, etc. This is a safety issue, due to blind spots on vehicle. I took car to mechanic and they said this is an "on going issue with Ford, multiple people are having issues. The backup up camera needs to be replaced but that also means the dash board screen and everything else needs to replaced also since all tied together, this is very costly, keep looking for the recall". No need to involve insurance or police as there has not been an accident. I saw the most recent recalls but it did not include the 2015 Explorer it included other 2015 models. This has been happening for a while now probably started happening at 70,000 miles and now I have 115,000 miles. Bought the car when it had 35,000 miles on it.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the passenger’s side panel to eject from the vehicle and the driver's side panel to become unsecured. The failure mileage was 105,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar trim clips were missing. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 ( Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact was contacted by the dealer and stated that parts for the recall repair were available. The vehicle was taken to the dealer and replaced the driver’s side A-pillar trim. The contact was informed that the plastic piece where the A-pillar trim was mounted was missing. However, the part to do the recall repair was not yet available. The repair was not completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

waiting for recall repair to be done, over 1yr and still nothing

Recall number 25S42 should include 2015 Ford Explorers. The rearview camera goes blank or is distorted. It causes the driver the inability to see anything behind the vehicle if the object cannot be seen using the mirrors.

The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim had detached around the windshield. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The contact called the local dealer, who confirmed that parts were not available to repair the vehicle. The manufacturer was contacted and notified of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim slightly detached, and an abnormal sound was coming from the windshield. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The back up camera on my explorer has been experiencing intermittent failure for about the past month. It started by occasionally losing the parking lines while I was in reverse, and has progressed to a black screen while I'm in the process of backing up. Sometimes it's just a glitchy image, and sometimes it goes in and out while in reverse. The component has not yet been inspected. There were no indications of a problem before the issue began. This is concerning because the height of the vehicle does not allow me to see objects that are directly behind the vehicle, such as the neighborhood children running around. I experienced this failure on a rainy day with low visibility and backed into a mailbox.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while the vehicle was parked, the passenger's side A-pillar detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that tape was used to secure the trims on the front windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 70 MPH, the A-pillar trim detached and fell on the highway. There were no warning lights illuminated. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims were detaching from the windshield on both sides of the windshield. The A-pillar trims were fractured. The contact secured the trim and windshield with duct tape. The dealer was contacted. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 250,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 MPH, there was an abnormal sound coming from the driver's side A-pillar trim. The contact stated that when she arrived at her destination, the A-pillar trim on the driver's side had blown off the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 MPH, the front passenger’s side A-pillar trim detached. The contact pulled over to the shoulder of the road and became aware that the front driver’s side A-pillar trim was loose. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 70 MPH, the contact noticed that the exterior A-pillar on the front driver’s side had detached. The contact had replaced the A-pillar trim before the recall was initiated. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

Lost control of steering. Was extremely hard to contor vehicle. Put me at great risk of accident.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the controls on the infotainment center failed to operate as intended. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer Sport. The contact stated that while driving 75 MPH, the A-pillar trim detached from the front windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the sealant on the front passenger’s side A-pillar trim was deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield exterior A-pillar trim separated and flew off. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked, the contact became aware that the driver’s and passenger’s side A-pillar trim was detaching from the top of the A-pillar. The vehicle was taken to a dealer, where it was determined that the A-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was cracked and peeling. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

The contact owns a 2015 ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side windshield trim and clips detached and flew off the vehicle. In addition, the contact stated that the detached trim had fractured the front windshield. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts were unavailable. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

I experienced and continue to experience intermittent sudden loss of Electric Power Steering while driving. The sudden loss of Electric Power Steering (EPS) is not accompanied by any warning light or alarm indicating there may be a problem. EPS returns intermittently. Other model years of the 5th Gen Explorers have been recalled for similar issues with the EPS system, but my vin has not been included in those recalls. My personal safety and the safety of other drivers was put at risk because the steering wheel seized up and became very hard to turn resulting in me losing control of the vehicle for a few moments the first time it happened. The most dangerous part of this situation is that the sudden loss of the EPS happens unexpectedly; I almost drifted into the right lane while executing a turn from the left lane due to the steering wheel transitioning from fluid to very stiff. I've scheduled to have the local dealership run a diagnostic, but this issue has not yet been evaluated in any local professional capacity.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds on several occasions, there was an abnormally strong odor entering the cabin of the vehicle. The contact was experiencing reoccurring headaches from the odor. No medical attention was needed. The vehicle was taken to an independent mechanic however, the failure could not be replicated. The contact stated that shortly after a visit to the mechanic, the check engine warning light intermittently illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 166,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there was an abnormal roaring sound intermittently coming from the windshield while driving. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Took vehicle in to see local mechanic due to small drops of antifreeze on ground. Mechanic concluded water pump would need to be replaced. Since water pump is built into the engine for this Ford model, the engine would need to be dismantled to fix. Repairs are going to cost around 3500-4000 to fix just a water pump.....(poor design by Ford) 2015 Ford Explorer Sport has 110,000 miles.

The contact owns a 2015 Ford Explorer. The contact stated while driving 35 MPH while depressing the brake pedal and attempting to come to an abrupt complete stop for a red light, the rear driver seat detached and unhinged. The contact sustained an injury to the back of her head from the detached rear driver seat. The contact stated returned to her residence and called her health provider to make an appointment for the next day where she was informed that she sustained a concussion to the back of the head. The vehicle was not taken to a dealer for diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.

The power steering failed while driving, which made it difficult to navigate the turn safely

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 FORD Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior A-Pillar trims had detached and were flapping while driving. The contact stated that the failure had caused water to leak into the vehicle. The contact stated that there was water leaking into the infotainment system, onto the phone charging area, and onto the floor. The vehicle was taken to the dealer, where it was confirmed that there was no water damage inside the vehicle. Additionally, the dealer informed the contact that unknown steering components located underneath the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

We received the February 2024 notice but not the July 2025 recall notice stating the parts were available. We took our vehicle in for other work during August 2024 and Helena Motors took our A-pillar appliqué trim off without notifying us. They said it was loose but we hadn’t notice that. In fact, my spouse cleaned the windshield and pillars the day before are appointment and the A-pillar trim was tight. They said they didn’t have the parts for replacement but would order them and contact us. We contacted them in September and they said the part wasn’t ordered but they would order it and let us know when it was in. This behavior has continued and we still don’t have the replacement part on the spot where they removed the part. We have been getting the runaround from Helena Motors for six and half months. Employees that are suppose to be getting the parts don’t return calls.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trim pieces detached. No warning lights were illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

Exterior A-pillar applique trim clip attachments not properly engaged due to improper assembly .An exterior A-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The contact stated that on a separate occasion, while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 65 MPH, the vehicle lost power steering functionality and the vehicle became difficult to maneuver. The contact stated an unknown message was displayed on the instrument panel before the steering wheel seized. The contact was able to pull over on the side of the road. The contact turned off and restarted the vehicle and the vehicle functioned normally. The failure had occurred on several occasions. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger's side windshield exterior A-pillar trim separated and flew off the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driving high speed across Alligator Alley FL molding on both sides of front window loosed and began "flapping" loudly. On checking later learned that problem related to recall 24V031, loose A pillar applique trim. Over a year now and repair is unavailable so has not been done. Fear problem will reoccur, perhaps more serious.

The contact owns a 2015 Ford Explorer. The contact stated the top panel on the hood was detaching on the front passenger’s side of the vehicle. The vehicle was taken to the dealer and the panel was replaced; however, the failure recurred. The vehicle was returned to the dealer, who replaced the panel two additional times. The panel had started to detach again, and the wind was able to be heard coming into the cabin of the vehicle. The dealer was contacted and informed the contact that the repair was not covered under recall. The vehicle had not been repaired. The vehicle was taken to another dealer, Chapman Ford of Horsham (1100 Easton Rd, Horsham, PA 19044), who had confirmed that the panel needed to be replaced, but the vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-Pillar trim was detaching from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While the contact's wife was driving approximately 65 MPH, the passenger’s side A-pillar trim blew off the vehicle. The contact stated that his wife was not aware when the trim had detached from the vehicle, but the contact noticed the missing trim when his wife returned to the residence. The contact called the local dealer and the manufacturer and was informed that parts were not yet available to repair the vehicle. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of a recall related to the A-pillar trim; however, the part to do the recall repair was not yet available. The contact stated that the driver’s side A-pillar trim had detached and almost struck another vehicle. The contact was able to retrieve the A-pillar trims and had her husband temporarily repair the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that upon starting the vehicle, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the wiring underneath the second-row seats had failed. The dealer spliced new pigtail connectors underneath the second-row seats and rerouted the harness underneath the seats, as per TSB Number: 16-0001. The vehicle was repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 80,159.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had started to detach. The contact stated while driving 80 MPH, the driver's side windshield exterior A-Pillar trim separated from the vehicle and flew off. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim had started to detach. The vehicle was taken to the dealer, where it was inspected. The dealer informed the contact that the part to do the recall repair was not yet available. A second dealer, Allan Vigil Ford (678) 364-3673); was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s side A-pilar trim partially detached and was flapping against the windshield. The contact stated that there was a buzzing sound coming from the passenger’s side of the windshield. The vehicle was taken to a dealer where it was determined that the exterior A-pillar trim had detached and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 76,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURER); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle had experienced the failure on both the driver's and passenger side of the vehicle causing the trim pieces to separate from the vehicle while driving. The vehicle was not yet repaired. The failure mileage was 100,000. The VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving into a parking lot, the electric power steering became inoperable. The steering wheel was difficult to turn. The message that the “Electric Power Assist Off” was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response. The failure mileage was approximately 71,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 45 MPH, the driver’s side front windshield A-pillar trim detached. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

CAR SHUTTING OFF WHILE DRIVING. THEN GOT IT FIXED @FORD DEALER. DROVE FOR A WHILE THEN CUT OFF WHILE DRIVING AGAIN A FEW WEEKS LATER. BACK IN THE SHOP. SUPPOSEDLY FIXED THEN THE ISSUE WAS IT NOT STARTING AT ALL WHEN I GO TO GET IN THE CAR. THESE TYPES OF SITUATIONS HAPPENED 4 TIMES SINCE JULY AND THEY KEEP REPLACING PARTS BUT NOT RESOLVING THE ISSUE! I AM TIRED OF SPENDING MY MONEY FOR NO RESOLUTION. THEY ARE DOING NOTHING BUT TAKING MY MONEY AND CHANGING PARTS THAT WERE POTENTIALLY FINE! I AM A REPEAT FORD BUYER AND ONLY HAVE 107,235 MILES THIS SHOULD NOT BE HAPPENING. BUT THE SAFETY OF MYSELF AND MY FAMILY ARE MAKING ME RETHINK A 3RD PURCHASE EVER GOING FORWARD! THIS IS MY 2ND TIME FILING A REPORT I HAVE HEARD NOTHING ON THE PREVIOUS ONE FILED ON 11/22/24. THE 2015 EXPLORERS' NEED TO BE INC IN THE RECALL!

Power steering has failed on the vehicle which causes serious safety risks when driving. During cold temperatures the power steering freezes completely and drivers are unable to turn the wheels at all leaving us stranded. We have had the rack & pinion replaced and the power steering re-programed by Ford 3 separate times with a professional repair/alignment shop and continue to experience the problem. Power Steering issues are a well known problem and many similar year/models have been recalled previously. I firmly believe this is a manufacturing defect on Ford's part and all models of the ford explorer from this year should have been recalled instead of only select models/VIN numbers.

Rear Backup Camera malfunctioning for the second. Backup camera goes black and the following message appears: Camera is unavailable. Please contact your dealership. Rear backup camera was replaced at my expense of $513.16 on 1/3/2022 by Ford dealership. This is presenting a safety issue and I don't feel that I should be responsible for a second replacement when recalls have been issued on other model years but not the 2015.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving in rainy weather conditions, water was leaking into the interior through the front driver’s side and front passenger’s side window. The contact stated upon further inspection, the front driver’s side and passenger’s side A-pillar trim were loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact stated that the failure had worsened. The manufacturer was not made aware of the failure. The failure mileage was approximately 185,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 235,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving around a curb and while making a turn, the wheels locked up. The traction control warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the sensor needed to be cleaned. There was no failure with the wheels. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The approximate failure mileage was 150,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the backup camera image was displayed on the wrong side of the screen creating a visibility hazard for the driver. The vehicle was taken to an independent mechanic who diagnosed that the camera unit was faulty and needed to be replaced. The backup camera was replaced, and the vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had fractured, and the driver's side windshield exterior A-pillar trim had partially detached. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 50 MPH, there was an abnormal whistling sound coming from the passenger’s side trim on the A Pillar. The contact stated that the trim was loose and was taped the trim against the A Pillar. The contact stated that later the driver's side trim was loose. The failure mileage was 69,076. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had previously been replaced three times by Safelite and an independent mechanic, but the failure persisted. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the same diagnostic result was provided to the contact. The dealer stated that parts were not yet available. The contact was charged for the vehicle to be diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 51,000. VIN tool confirms parts not available.

Front halfshaft bracket replacement Campaign/NHTSA# 20S63/20V692 Issue Date 2020-11-10 Description: On your vehicle, the support bracket for your front drive axle halfshaft may fail. This may result in a vibration, grinding, banging or clicking noise from the driveline while moving. Safety Risk: The support bracket may fail without warning and could result in a loss of movement. In some instances, there may be a loss of park function that could result in unintended vehicle movement, increasing the risk of an accident. Remedy: Ford Motor Company has authorized your dealer to replace the support bracket free of charge (parts and labor).

Recall 24V031 I received a notice in February about the recall. I have since received several notices and emails about it. Every time I call, they still don't have the part(s) to fix my vehicle and they have no estimated time for when they will get the part(s). When I looked up the recall, it was filed January 19, 2024. It is now December 2024 and still no part(s) to fix the recall. This is totally unacceptable. Ford should be held accountable for fixing the recall in a timely manner (10+ months is not timely).

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle started swaying violently. The contact slowed down and pulled over to allow other traffic to go by. The contact stated no warning light was illuminated. The failure reoccurred while driving 30 MPH, and the contact almost lost control of the vehicle. The contact stated that the rear tires were not straight and were leaning into the wheel well. The contact stated that the vehicle had recently been repaired under NHTSA Campaign Number: 21V537000 (Suspension). The contact asked the dealer if the recall repair had caused the failure. The contact was informed that the repair was completed correctly and there was no additional repair for the vehicle. The vehicle was not repaired. The vehicle was taken to an independent mechanic who determined that the knuckle bushings needed to be replaced. The vehicle was repaired. The contact had then taken the vehicle to a tire dealer for an alignment. The tire dealer informed the contact that the alignment could not properly be performed because the rear toe link was not adjustable. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

On [XXX] while driving to work my car just shut off and the brakes locked up. This scenario happened again several other times even after being worked on at a Ford dealership. Please see attachment for specific dates & details. Fuel pump driver module was replaced first time then the fuel pump the last time. Explorer was inspected by the Sandy Sansing Ford Dealership in Daphne, Alabama. Only time warnings/codes appeared was when it shut off. I attached a screen shot of what the dash showed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the front windshield trim detached on both sides and the molding was unsealed. The contact stated that due to the failure, rainwater entered the vehicle and caused mold to form inside the vehicle. Additionally, the contact stated that the instrument panel failed to function as intended. The contact stated that the screen was displayed; however, the buttons failed to function as needed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the back-up camera was intermittently inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the camera needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 55 MPH, the front passenger’s side A-Pillar trim detached. In addition, a week later while driving approximately 55 MPH, the front driver’s side A-Pillar trim detached. The contact was not able to retrieve the detached trim pieces. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.

Backup camera does not work

The contact owns a 2015 Ford Explorer. The contact stated that the camera was blank at times. While reversing, the image was transposed and flipped. There were no warning lights illuminated. There was a message to contact the dealer. The vehicle was taken to the local dealer, who informed her there was no recall coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred to the NHTSA hotline. The failure mileage was 69,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 65 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 10 MPH, the driver' side windshield trim detached and flew off the vehicle. In addition, the contact stated that the passenger's side windshield trim had also detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 95,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the ABS and several unknown warning lights illuminated. The contact stated that the failure had occurred while out of town. The vehicle was taken to an independent mechanic where it was diagnosed with a failed ABS module. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The contact was informed that the ABS module was on back order. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Reverse camera intermittently fails to operate properly, if at all.

Shifter (not transmission) intermittently fails to acknowledge when transmission is in Park. This problem is becoming more frequent than before. Attached pictures show error when door is open and transmission is not in Park ONLY when the transmission is also not in Park. The "P" on the instrument panel does not light up when I shift to Park. It takes up to a minute for the shifter to acknowledge that the transmission is in Park. If I shut the engine off before the shifter acknowledges this, I get an error that the transmission is not in Park when it in fact is. I do not remember when this problem started, only that it has been doing this for at least a year. I can tell that the transmission is in Park, even if the shifter (computer) doesn't acknowledge this.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH, the driver's side windshield exterior A-Pillar trim separated and flew off the vehicle. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim was detaching. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the rubber around the front windshield had disintegrated. There was water entering the vehicle from the front windshield. The contact added a caulk to the vehicle to stop the water leaking in on the dashboard. The engine and air bag warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that an unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

One of my window pillar flew off at night on 95. This is so dangerous and the other side is about to come off. The local dealerships do not have the parts available. I have been waiting a long time

The contact owns a 2015 Ford Explorer. The contact received notification of the NHTSA Campaign Number: 24V031000 (Structure) after having the repair completed. The contact stated that since having the recall repair completed, the trim on the front passenger’s side of the windshield detached. The dealer who completed the repair was contacted and notified about the additional failure and it was discovered by a mechanic that the repair had not been performed correctly. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 30 MPH, the driver side sun visor fell from the ceiling without incident. In addition, the contact stated that a white smoke began to emit from the sun visor's wiring. Despite the failure, the contact managed to drive the vehicle to their destination. Upon re-entering the vehicle, the contact stated that the engine failed to start after multiple attempts without warning. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at approximately 60 MPH, there was a strong abnormal odor intermittently coming from the inside of the vehicle. The failure occurred on several different occasions. The contact stated that it became difficult to breathe; there was no medical attention sought. No warning light was illuminated. The vehicle was taken back to the place of residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 76,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 35-40 MPH, the rear turbo failed. There were no warning lights. There was smoke emerging from the rear exhaust. The vehicle was towed to an independent mechanic, while test driving the vehicle determined that the front turbo blew out and an engine replacement was needed. Additionally, the fan was moved by the turbo failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred to the NHTSA Hotline. The failure mileage was approximately 155,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact noticed that there was water leaking into the interior of the vehicle through the windshield exterior A-pillar trims. The contact then became aware that both A-pillar trims had detached. The contact stated that the water entry had caused extensive damage to the vehicle. The contact stated that the sunroof and the infotainment system were no longer operable. No warning lights were illuminated. The vehicle was taken to the dealer, who did not provide the contact with a diagnosis. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact also stated that he had received medical treatment for symptoms related to mold exposure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 118,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving at approximately 30 MPH, the air bag warning light was illuminated. The vehicle was taken to an auto repair shop where it was diagnosed that the rear driver-side and passenger-side air bag retractors were inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,480.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact noticed that a piece of the trim had begun detaching. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered before losing motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 20N07. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 127,000.

I have contact ford dealer I. Desoto about the recall on my ford explorer the piller has came off on the driver side and the passenger side is about to come off they say they waiting on ford to send them the parts but be here around mid year and still have not heard anything from ford

The contact owns a 2015 Ford Explorer. The contact called on behalf of her husband and stated while her husband was driving approximately 35 MPH, the exterior A-pillar trim on the driver’s side detached from the vehicle. The contact was not able to retrieve to part. The vehicle was taken to a local dealer, where the contact was made aware of NHTSA Campaign Number: 24V031000 (Structure). The dealer informed the contact that he would be added to the waiting list however, the contact stated that it had been approximately 3 months and had not yet received a response from the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Had the car for about a year. After the last service I brought in car was fine for a few months, but just recently Had a coolant leak start, very slow but not good. Took it to the service department and they said The water pump is bad. I’ve heard several case of this being a known issue but am learning that it has not been issued as a recall. Now expected to drop $5K on replacing the water pump on a known issue.

The vehicle was sold to me by “Buffalo Auto Sales 2 at 3012 Spencer Hwy Pasadena, TX 77504 on [XXX]. They violated the DTPA and all employees failed to disclose the vehicle had dozens of major safety issues with two open safety recalls. These safety issues include Major ABS issues and failures, Power Steering/drivetrain, front end passenger wheel & both rear end wheel failures within the mechanisms such as control arms, tie rods inner and outer & even one within the wheel component that was dangerously bent. The headlight pigtails are torched. These couldn’t even be fixed with even replacement OEM parts/Ford Dealership parts and Ford Dealership expertise. My safety, my children’s safety, family and passengers were all at risk multiple times over the past three weeks. Every time on the highway or local roads not being able to sustain maximum speeds over 20- 40 mph because touching the gas even after a red light would cause the engine to hesitate to turn or stutter. This caused me multiple trips back to Buffalo Auto Sales 2 and multiple mechanics even multiple Ford Dealerships. On September 12th 2024, I discussed these severe safety issues with Buffalo Auto Sales 2, my salesman originally offered to place me into another vehicle, give me back my large cash deposit, or “attempt to fix the vehicle”. The manager immediately refused to do the right thing and claim to “fix the vehicle himself”.. however when I asked if the manager Jeff has experience as a mechanic he replied he does not have mechanic experience. That day they claim to have “fixed” the ABS problem, and in turn the vehicle was still shaking while in motion at any speed. Even after I thought Ford Service could fix the tie rod recall, that still did not work because the rear was still shaking. I had Tire experts and mechanics even change front tires, and do an alignment on September 30th 2024.. The vehicle is still shaking dangerously while in motion. Warnings on are ABS, Chk Engine & Tire Pressure lights. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 135,000. VIN tool confirms parts not available.

Rear backup camera doesn't work anymore its been 2 years it hasn't been working please look into it and hope there's a recall for it

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the front driver side A-pillar trim detached and almost struck another vehicle. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 190,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached. The vehicle was taken to a local independent dealer where the passenger’s side A-pillar trim was repaired out of pocket. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver’s side A-pillar trim had become loosened as well. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 60 MPH, there was an abnormal sound coming from the driver's side of the windshield. The contact stated that the A-pillar trim on the driver's side had detached and blown off the vehicle. The contact stated that the passenger’s side trim had also detached and blown off the vehicle. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the message "Power Steering Failure" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local mechanic who diagnosed and determined that the power steering control module and power steering motor rotation angle sensor had failed and needed to be replaced. The vehicle was not yet repaired. The local dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 90,000.

The contact owns a 2015 Ford Explorer. The contact stated that the water pump was leaking. The contact added coolant. There was cool air being distributed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined there was a water pump leak and that the water pump needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 145,000.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, while attempting to start the vehicle, the vehicle failed to start. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the body control module had failed and needed to be replaced. The vehicle was repaired, but the failure persisted. The contact stated that vehicle was currently being repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact stated while reversing, the backup camera image was reversed, and the objects displayed on the screen appeared on the opposite side, causing confusion to the driver while reversing. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 196,000.

Vehicle will Randomly flash service track soon and a steering assist fault while driving down the highway. This will cause the steering to completely lock up and you are unable to turn at highway speeds.

Steering rack failed while driving and locked the steering wheel. There was no early signs of failure nor any indications in the dashboard or any abnormal behavior prior to the failure of the steering rack. I was on a road with little traffic and was able to stop and turn the car off and back on while applying force to the steering wheel, whic eventually allowed me to turn the wheel. This happened at ~106,000 miles which seems to early to have this kind of catastrophic failure. I got lucky this time.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the RPM increased to 6,000 and the vehicle lost motive power. In addition, the check engine warning light was illuminated. The vehicle was taken to two independent mechanics where it was diagnosed with a failed leaking turbo charger. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 30 - 35 MPH, the steering suddenly seized. The contact had to use an excessive amount of strength to maneuver the vehicle. The contact pulled over to the side of the road and turned off the vehicle and waited for a while before restarting the vehicle. After restarting the vehicle, the power steering regained proper functionality and the contact drove to the destination; however, once arriving at the destination, the vehicle lost power steering functionality. The message “Steering Fault - Contact the Dealer” was displayed on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the rack and pinion and steering assembly had failed and needed to be replaced. The vehicle had been repaired. The contact learned of NHTSA Campaign Number: 14V286000 (Steering) that was related to the same failure; however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 34,971.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the exterior A-pillar trim needed to be replaced. The vehicle was not repaired, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 35,500. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that on two separate occasions, the power steering assistance failed to operate as needed. The contact stated that the "Power Steering Assist Fault" and the traction control warning lights were illuminated on the instrument panel. The dealer was notified of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer was also notified of the failure and a complaint was filed. The contact was also referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to turn left, and while driving over rough road surfaces, there was a sound like metal striking metal sound coming from the rear-end of the vehicle. The contact stated that while turning left caution was used because the vehicle was bouncing and was losing stability. The contact stated that the rear driver’s side wheel felt imbalanced with the rest of the wheels as if the tire pressure was low. The vehicle was taken to the dealer, Lofton Motorsports (4122 S Memorial Dr, Tulsa, OK 74145); who had diagnosed that the stabilizing axle link needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer where the CV axle shaft was replaced; however, the failure persisted. The vehicle was then taken to another dealer, Bill Night Ford (9607 S Memorial Dr, Tulsa, OK 74133); who had diagnosed that the front suspension system and both control arms had failed and needed to be replaced. The vehicle was repaired; however, the failures persisted. The vehicle was taken to the dealer where it was determined that the rear subframe had failed. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 16V245000 (Suspension); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 75 MPH, the front driver’s and passenger’s side A-pillar trims detached and flew off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

See attached document for complaint.

See attached document for complaint

The contact owns a 2015 Ford Explorer. The contact stated while operating the vehicle the odor of exhaust fumes was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who determined that the cabin of the vehicle needed to be resealed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for the manufacturer’s Extended Warranty coverage to repair the vehicle. The failure mileage was 114,000.

See attached document for complaint.

My steering fault light started to regularly come on. I took my vehicle to Firestone and was told they could not repair it, due to there being a steering recall. I was advised I would have to take my vehicle to Ford. Upon doing so, I was told at Ford there is no steering recall for my vehicle, only a panel recall. Yet, there is a steering recall for other Ford vehicles right now. The Ford Explorer is experiencing the same steering issue. I am having to pay more than $3,000 to fix an issue that should be a recall. Plus, the Ford advisor told me this is a safety issue.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle the air bag warning light had remained illuminated. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 80,000.

i dont understand ford explorer has same recall i have a lot of recall on these and i cant take it off everytime its a recall. i work 7 days a week. Thats the reason i try to trade it in . But i still own a lot for it. I dont know to much about the explorer i brought from the carlot.

The A-pillar trim piece on the passenger side of my 2015 Explorer came off of the vehicle while it was being driven. This could have put someone on the road behind me at risk of a serious accident. I took it to the Ford dealership and they inspected it and determined that both A-pillar trim pieces need to be repaired and replaced under an existing recall from Ford Motor Co.. The dealership did not give me a copy of the inspection report, but I signed one on 8/12/2024. I was told by the dealership service department that the parts are on backorder, and a date for replacement could not be given. I was told that I could continue to drive my car "as is" while waiting indefinitely for parts for this repair and replacement. I feel that Ford Motor Co. is not giving this the attention it deserves, and is certainly not fixing this recall issue in a timely manner.

The vehicle stopped while I was driving and wouldn’t accelerate when trying to push the gas pedal. The warning wrench light then appeared and said power train. Once I pulled over and cut the car off and back on it drove normal for a few miles and broke down again. My safety was impacted because the vehicle literally stopped while I was driving on a busy road.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with faulty wiring for the second-row seat air bags. The contact was informed that the wiring needed to be replaced. The contact was informed that the failure was due to a manufacturing design flaw. The vehicle was being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,489.

Exterior A-Pillar Molding

Right and left inside door panel detaching from the door

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the steering wheel seized, causing the vehicle to become difficult to maneuver. The message “Service Advance-trac” was displayed, and the traction control warning light was illuminated. The vehicle was driven to a dealer where it was diagnosed that the power steering rack and module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure was mileage was 63,450.

See attached document for complaint

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was not available. VIN tool confirms parts not available.

The inflatable seat belts on the middle row of 2015 Explorer Sport have broken. The buckle component on the R passenger side completely locked into place with a child buckled into it, and the child had to squirm and be pulled out of the belt. It is locked into the buckle. The L driver side buckle is cracked apart and causing the same issue. I am unable to transport my family safely with the lack of the use of these 2 seat belts. I have taken this to a independent service center to be checked/fixed as Ford dealership couldn't service my vehicle for 6 wks from now, and independent service company has told me that the part is consistently an issue and is constantly on back order. I have been told there is no release date for when part will be available. I filed a complaint with Ford Customer service and was told there is nothing they can do to help. No warning, no alerts - this just happened on a hot day with kids in my car unable to get out of a seatbelt. I can NOT use a vehicle because of lack of seatbelts.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and rubber seals had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000. VIN tool confirms parts not available.

The contact’s brother owns a 2015 Ford Explorer. The contact stated while the vehicle was being driven by the owner, the brake pedal was depressed; however, the vehicle failed to stop. The parking brake was used to stop the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that an independent mechanic unofficially diagnosed the vehicle powertrain failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,400.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the power steering assist failed to operate as needed. Additionally, the "Steering Fault Assist" message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic; however, the mechanic could not determine the cause of the failure. The contact continued driving the vehicle until the ABS and traction control warning lights were illuminated on the instrument panel. The steering wheel seized, and the vehicle was towed back to the independent mechanic. The contact was informed that the rack and pinion needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 163,000. VIN tool confirms parts not available.

A Pillar molding blew off on the highway.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the passenger's side windshield exterior A-pillar trim detached and flew off, causing the rubber seal underneath to also detach. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 173,000. VIN tool confirms parts not available.

I had just pulled out of my driveway when I heard a "clunk" and the power steering seized up. Dash lights indicated "Steering Asist Fault Service Required" and "Service Advance Trac". I had to drive around the block (pulling very hard on steering wheel) to get it back in my driveway. It was frightening not having full control of the car. There is a Recall for Ford Explorer Steering Issues (NHTSA CAMPAIGN NUMBER: 14V286000 and NHTSA CAMPAIGN# 21V537000) "Cross axis ball joint to seize" but my VIN is not in the recall but should be. This is a SERIOUS SAFETY ISSUE that needs to be addressed by Ford Manufacturing.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 55 MPH, the driver's side A Pillar trim was raised up by the slip stream and was blown off the vehicle. The contact stated that several weeks later, the trim on the passenger’s side also blew off. The contact observed that a piece of plastic trim covering the top edge of the windshield was also loosened. The failure mileage was 133,035. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing 3 MPH, the steering wheel became difficult to turn. The power steering fault warning light was illuminated. The vehicle was towed to the independent mechanic to be diagnosed. The contact was informed that the power steering failure was caused by a rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact stated that the VIN was not included in NHTSA Campaign Number: 17V530000 (Steering). The manufacturer and dealer confirmed that the VIN was not included in the recall and referred the contact to NHTSA Hotline to report the failure. The failure mileage was 187,800.

Car kept overheating and I checked the antifreeze. Several times during the week it was empty. Took it to PepBoys and found out the water pump was faulty.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended, and the turn signals were inoperable. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated due to a signal stating dealer locked. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with steering column failure. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 55 MPH, the engine overheated with the check engine warning light illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed with water pump failure. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 136,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an unknown speed, the driver's side A-pillar detached from the vehicle and flew off. Additionally, the rubber seal around the windshield was partially detached and started flapping. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar trim was detaching from the vehicle. The vehicle was taken to an independent mechanic where it was glued in place; however, trim had started to detach again. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while his wife was driving at approximately 35 MPH, the A-pillar trim detached from the vehicle. The owner placed tape on the vehicle to secure the trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 104,000. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the A-pillar trim detached from the vehicle and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 118,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached and flew off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

Part became loose in the steering rack. The metal piece that came loose was lodging itself in-between the teeth on the rack and would prevent steering to move without additional force. It appears that a washer or metal round piece came loose and then randomly becomes lodged/stuck in the steering rack. Pictures and full details are available upon request. My safety was affected by reduced steering capability. Problem is reproducible. No warning lamps or messages.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side A-Pillar trim detached from the vehicle and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 127,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 70 MPH, the driver’s side A-pillar trim detached. The contact stated that upon arriving to the residence, it was noticed that the A-pillar trim was missing. In addition, the contact heard air leaking in through the front driver’s side windshield. The vehicle was taken to the local dealer however, parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

The passenger seat belt (behind the driver) has locked up and we are unable to lock the seat belt in place. It locked up from the top side - not the bottom side. Since it is locked up, it will not allow anyone to sit in the seat since it can not be locked in place. Due to the electronics in the seat belt, a body shop owner advised we contact Ford directly. There are no recalls on this issue and we were advised from Ford to report this to the National Highway Safety traffic division.

The contact owns a 2015 Ford Explorer. The contact stated while driving 60 MPH, the A-pillar trims detached and flew onto the road. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that the A-pillar trims needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 80 MPH, the A-pillar trim on the passenger’s side of the windshield detached from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 165,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (Suspension) and 24V031000 (Structure) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect (19V435000) and VIN tool confirms parts not available (24V031000).

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55-60 MPH, the “Service Track Error” message was displayed on the instrument panel. The contact continued to drive to the destination where the vehicle was parked for several hours. After restarting the vehicle, the “Service Track” and “Steering Loss - Stop Vehicle” messages were displayed. The vehicle was inoperable and towed to the residence. An independent mechanic arrived to the residence and inspected the vehicle, diagnosing that the steering motor and module had failed and needed to be replaced. The vehicle had not been repaired. The dealer was contacted, and it was confirmed that the VIN was not included in a recall relating to the failure. The manufacturer was not made aware of the failure. The failure mileage was 240,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her husband was driving at an undisclosed speed, the exterior A pillar trim detached and flew off. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the contact heard an abnormal rattling sound coming from the passenger’s side A-pillar. The contact stated that the trim had been blown off the vehicle by the slipstream. The contact replaced the trim, but the failure recurred, and trim was blown off again by the slipstream. The contact made the manufacturer aware of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the second-row seat wiring harness had failed and needed to be replaced. The dealer determined that the failure was related to Ford Campaign Number: 21B11. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 126,250.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the exterior A-pillar trim was detaching from the vehicle. The vehicle was not diagnosed by an independent mechanic or the local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Sudden Unintended Acceleration of the vehicle when slowing to park vehicle. This has happened on 2 occasions- both scenarios the same: slowing and turning left into a parking space, foot on the brake, almost to a complete stop and the vehicle suddenly accelerates out of control. the 1st time into a tree, the 2nd time into a parked/unoccupied vehicle. The brake was applied w/o response, the vehicle would not stop. I am certain my foot was not on the gas. Fortunate no one was injured.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55 MPH, the driver's side A-pillar trim was making an abnormal sound and then was blown off by the slip stream. The contact stated that he had called a local dealer and was informed that the parts were not yet available. The vehicle was not diagnosed and was not repaired. The contact stated after the failure he received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 99,000. VIN tool confirms parts not available.

The PILLAR APPLIQUE TRIM has came off on BOTH sides of my windshield. I was driving down the highway and the trim came 90% off. I swerved wondering what was going on, almost wrecked and had to slow down to exit. I had tape in the car and had to tape it down. This is a known issue to Ford and they have a safety recall on it, yet has no date when it can be fixed. I was told if I need it fix it has to be done at a Ford Dealership if I would like to be reimbursed once the “full” recall goes in effect. However, I was told since there is safety recall, Ford dealerships will not fix it! L the bolts and screws are showing on both side of my windshield.

When driving the vehicle, my check engine light will come on, the car will shake, start to slow on its own, the steering wheel locks up. If I am on the highway, I better be able to steer the wheel quickly to pull over or else I will be in the middle of the highway. All of this happpens within a minute. The car forces you to turn it off or it will shake uncontrollably. Once you turn it off you have to remove the key, open a door and then start the car again and it drives like nothing is wrong with it. It is like there is a default in the computer system that is powering the vehicle. This has happened to be four times. It’s very scary and extremely unsafe

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, there was condensation underneath the front of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump, timing chain, and belt needed to be replaced. The vehicle was then taken to a dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the trim around the windshield had detached. Additionally, the trim was cracked. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

Windshield - NHTSA Recall 24V031 I received this recall notice in February. It indicated that "when parts are available" Ford will send a follow-up communication. There has been no follow-up communication received. On [XXX] I called the local dealership (Parks Ford of Gainesville FL) and was informed that parts are not yet available. Today is 31MAY24. Why is this taking so long and why has there been no follow-up communication? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached and was flapping against the vehicle while driving. The local dealer and another unknown dealer were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

For a few weeks, I thought I had developed an air bubble in my power steering system, as occasionally, steering would have a very slight resistance that I could pull through with minimal effort. I went to check my power steering fluid and upon inspection and research, discovered that my vehicle (a Police Intercepter Utility, equal to a base model Explorer) has electric power steering, not hydraulic. I figured the issue was just a minor quirk of the electrical power steering motor kicking in. A few days ago, my power steering failed completely failed while driving at about 35mph. Only once did the dashboard light up with a warning about servicing advanced stabili-trac and something else closely related. The alert lights went out on their own after about 5 seconds and steering returned to normal. Later the same day, steering became very difficult again with no alert lights and it has remained very difficult to steer the vehicle at any speed since then, identical to the failure of a hydraulic power steering pump. I have not yet talked with Ford or any mechanics about the issue, but I plan to do so swiftly. Upon research, there are at least 280 identical complaints about identical make, model, and year vehicles. It may be time for a formal recall on the affected parts.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving 70 MPH, the front seat passenger observed that the passenger’s side trim had detached and flown off the vehicle. The vehicle was steered to the side of the road and inspected. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 114,000.

The side trim pieces on the windshield have flown off my car and the gasket around the windshield has torn off. I've had to replace them three times on each side. I have a 2015 Ford Explorer.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the driver's side B-pillar trim detached from the vehicle.  The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The local dealer was contacted and confirmed there was no open recall related to the failure. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 180,000

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 35 MPH, the contact heard an abnormal sound coming from the passenger’s side A-pillar. The contact parked the vehicle and observed that the bottom of the trim on the A-pillar on the passenger’s side had loosened. The contact called a local dealer and was informed that part was not yet available for repair. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the vehicle was overheating while driving. The message "Engine Coolant Overtemperature" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the water pump had failed and was leaking. The mechanic informed the contact that the water pump was built into the engine, which required the engine to be disassembled for the water pump replacement. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 101,000.

Rear camera intermittently fails to function.

Computer intermittently fails to acknowledge that the transmission is in Park. The vehicle is physically in Park (will not move as if it were in gear), but the computer warns that the "Transmission is Not in Park" even though it is. This is leading to battery drain due to computer incorrect error notifications. I have to wait, sometimes several minutes, for the computer to acknowledge that the transmission is indeed in Park before I shut my vehicle off to avoid this error notification. This issue has been going on for several years with no recall to fix. Since the transmission, itself, has not been the root issue, I have not sought repairs as of yet. This is a computer/software error.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the exterior B-pillar trim detached from the vehicle. The contact was able to pull the vehicle to the side of the road. The vehicle was taken to the dealer; however, the vehicle was not repaired because the failure was not related to the open recall. The vehicle was not repaired. The dealer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer The contact stated that while the vehicle was parked, she noticed the coolant fluid was low and the engine overheating warning light was illuminated, but there were no visible coolant leaks. The contact was able to drive a short distance to the residence. The contact refilled the coolant reservoir, but the coolant level was low the following day. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 105,418.

Extensive leaking from the windshield area that is causing a significant amount of water to flood the passenger floorboard and the middle console where the screen for the radio, ac/heating control, and navigation system is. The lights on the middle console screen have become wet and are now blinking. The radio and the ac/heating screen is not allowing for any adjustments. The airbag light is now on the driver's console screen. The safety concerns due to the leaking of the windshield or the seals around the windshield would be an sudden loss of vehicle power while driving. Another safety concern is the windshield or the parts of the seals will come lose while operating the vehicle. There is also water leakage coming from the interior lights right above the middle console control panel.

The contact owns a 2015 Ford Explorer. The contact stated that while accelerating from a parking lot and starting to make a turn, the contact heard a loud grinding sound coming from the steering wheel while completing the turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion gear failure. The contact was informed that the rack and gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to call the NHSTA Hotline for assistance. The failure mileage was approximately 78,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 20 MPH, the contact noticed a gasoline odor coming from the exhaust. The vehicle was taken to an independent mechanic but was not diagnosed. The mechanic stated that it was a known failure associated with the vehicle. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance since the vehicle was not under warranty. The failure mileage was approximately 78,000.

Power steering rack failure

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim detached. The contact brought the A-pillar trim back to the residence and her son repaired the vehicle. The contact stated it occurred on 3 other occasions and was repaired each time. The contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 35 MPH, the contact observed that the passenger’s side trim on the A-Pillar was blown off the vehicle by the slipstream. The contact stated that he also observed that the driver's side trim on the A-Pillar was loose. The failure mileage was approximately 113,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while attempting to turn the vehicle to the left or right, an excessive amount of force was needed to turn the vehicle. The contact believed that the power steering had failed. The contact stated that while turning the vehicle to the right the failure seemed more pronounced than while turning to the left. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed there was no recall associated with the VIN. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 102,000.

The back up camera works sometimes. If we move the shifter from reverse to N or P back to reverse the camera mostly came back on & stayed on until neutral or drive was chosen. It occasionally has the image upside down which is very dangerous. My wife [XXX] & [XXX] have problems turning our head to view mirrors with difficulty & pain. That’s why we chose the Explorer. It is dangerous as we can’t see traffic traveling either way behind the car, almost causing accidents as we are blind to see vehicles behind & beside the cars moving from the right or left. Our friends also having Ford cars are experiencing the same problems as the 2020 & newer reported camera problems that seem to be under recall soon. The problem exists from earlier models beside the Explorer. We asked our local Ford dealer on a recall but we were told no. They offered to fix the problem by replacing the camera assembly for a cost of $800 to $2000!! No chance or any repair or switch adjustment offered. I feel we & other owners Ford this is a serious safety problem that needs to be fixed by the manufacturer for faulty parts or connectors? I’m hoping you have other frustrated consumers with the same problems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, he became aware that both the driver and passenger-side A-Pillar trims had begun to detach. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar applique trim had detached from the front windshield. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 144,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at 50 MPH, he observed a rattling noise emanating from the passenger’s side of the window. Additionally, the contact stated that the windshield was rattling, and condensation seeped through the loose places. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V0310000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had detached. The vehicle was taken to the local dealer, where the contact was informed that the part was not yet available. The trim was purchased online and replaced by the contact. The vehicle was temporarily repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Rear back up camera does not always engage, and when it does, it sometimes shows inverted image. (Objects that are actually on the right appear on the left side of the screen.)

My vehicle is Ford Explorer 2015. 106,000 on it. All the sealer for the door and windows are coming apart. I've never had a vehicle ever to do that less 10 years old. I've had cars, trucks and SUVs older than that and the seals stay intacted. Water comes in the front passenger side door. Drivers door disclose solidly it rattling as you drive. The sealer around the windsheild and under the A-Pilars both side have blown out. Have use black duck to insure the windshield does blow out. It's a safety and just plan bad seals.

The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning light intermittently appeared on the instrument panel while starting the vehicle. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 161,645.

The contact owns a 2015 Ford Explorer. The contact stated when the vehicle was powered on, the Air Bag warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed that wiring under the rear passenger seats needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact owns as 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed. The service advance track and terrain system management fault lights were illuminated. The contact drove the vehicle home unrepaired. The contact stated that the vehicle was repaired a year prior due the power steering failure. However, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 109,000.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle the warning message "Engine Overheating" had been displayed. Upon inspection, it was discovered that the engine coolant reservoir was low and coolant had leaked from the vehicle. The vehicle was taken to the local mechanic who diagnosed that the engine water pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 130,000.

The contact owns a 2015 Ford Explorer. The contact stated that the recall repair of NHTSA Campaign Number: 21V537000 (Suspension) was previously completed on the vehicle. The contact stated he noticed that the tires were shredding after the recall repair. The contact stated that the tires were replaced four times due to the failure. The vehicle was taken to the dealer, where the contact was informed that the tires could be shredded due to the recall remedy. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,696.

The external A pillar clip is clearly malfunctioned with no remedy available

The contact owns a 2015 Ford Explorer. The contact stated while driving 35 MPH, the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure. The vehicle was then taken to the dealer, who diagnosed failures with the steering gear and outer tie rod. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 148,000.

2nd row seat belts, outer right and left have broken buckle. Part is on national back order and is not available. Ford does not have a recall or TSB active on this problem. Parts guy said this is a common problem, reflects on why part is on back order and not available. Cant put kids in vehicle due to defective seat belt. No have not contacted insurance or contacted police, I am a certified State Safety Inspector in Virginia and a Fleet mechanic for PWC GOV [XXX] ,-. Seat belt broke and will not lock buckle in place. Left side is starting to not latching anymore also. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated that there was an abnormal grinding noise detected while making a turn. There was a crunching noise detected while entering the driveway. The contact stated that the passenger's front seat was not moving. The driver’s side rear inflator seat belt failed to latch. The rear seat belt warning light was illuminated. The vehicle was taken to the local dealer, who informed the contact the seat belt buckle needed to be replaced. The track on the seat needed to be replaced. The dealer was unable to determine the cause of the steering failure. The vehicle was not repaired. While driving at unknown speeds, the steering wheel seized. While making a turn, the driver had to pull the steering wheel to correct the steering. The steering power assist fault message was displayed. The vehicle was taken to an independent mechanic, who informed the contact that the seat failure was due to the motor. The manufacturer was not contacted. The failure mileage was approximately 126,000.

The Moonroof/Sunroof’s motor always breaks down in winter due to snow freezing and water entering the roof and engine, I've had it repaired twice at the dealership, but every winter the problem returns, I talked to owners of the same model of vehicle and the same thing happens to them.

The left rear seat belt buckle/receptacle broke in early 2023. Ford told me the part is on backorder. Every time I have checked with Ford, they continue to say the part is on backorder. I can't use the vehicle as intended while Ford refuses to supply the safety parts necessary.

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the engine overheated. The contact stated that the coolant had leaked from the vehicle. There were no warning lights illuminated. The driver pulled over to the side of the road. The vehicle was towed to the local dealer, where it was diagnosed that the water pump was leaking. The engine had to be removed before accessing the water pump. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,500.

Water pump and timing belt failure, causing overheating and leaving driver stranded and posing threat for engine failure.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the power steering failed, and the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 96,000.

Vehicle was being driven on the highway and due to the weather conditions (it was very windy today) out of nowhere the exterior a pillar applique trim attachment unattached and broke off. I want to speak with someone regarding this due to the fact that I received a recall NOTICE in the mail but since there has been no official recall made I cannot schedule an appointment for service with my nearest dealership and I want my vehicle fixed.

The contact owns a 2015 Ford Explorer. The contact stated that while his stepdaughter was driving 5 MPH and making a turn, the wheels locked up and the suspension bracket fractured. The front passenger’s side axle assembly drooped to the ground. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who repaired the front end. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

IT IS REGARDING THE RECALL- THIS PART ACTUALLY CAME OFF A LITTLE OVER A YEAR AGO AND I HAD TO PAY OUT OF POCKET TO HAVE IT FIXED. SINCE THE REPAIR SHOP STATED THAT THEY COULD NOT REPLACE THE TRIM ALONE AS IT WOULD COMPROMISE HOW THE WINSHIELDS WAS HELD IN THE WHOLE THING NEEDED TO BE REPLACED. I HAVE THE BILL FROM THAT AS WELL AS PICTURES FROM THE TRIM BEING GONE SO IS THERE ANYAY TO GET REIMBURSED FOR THAT SINCE THAT HAS BEEN LABLED A RECALL/DEFECT OF THE VEHICLE?

The contact owns a 2015 Ford Explorer. The contact stated that while driving at highway speeds, the front passenger’s side exterior A-pillar trim clip detached. The vehicle was taken to an independent mechanic where the trim was replaced. Over time, the contact noticed that the rear passenger side A-pillar trim had formed a crack. Additionally, the front and rear driver-side A-pillar trims had become loosened. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the driver's side and passenger’s side front door panels were cracked. There were no warning lights illuminated. The local dealer was contacted, and stated there was no recall or warranty coverage for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 25,000.

The exterior right-side A-pillar panel departed the vehicle unexpectedly while driving at highway speeds (~70 mph). No early warning signs or indications were present. The incident occurred on the highway at night. When the panel departed, it made a loud noise like something hit the windshield. The driver and passengers were unaware that the panel was no longer attached to the vehicle until exiting the highway and inspecting the vehicle. The panel was not found on the highway after the incident and very well could have hit another vehicle, person, or animal and caused an accident. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. The Ford Motor Company has an active recall for this issue and has indicated that they will not replace the panel until a remedy is identified later this year (2024). With the panel missing, there are broken pieces of plastic still loosely attached to the A-pillar and make a vibrating noise when driving at highway speeds.

My steering lost all power and basically froze going straight. I was almost home, within 500 feet and managed to strong arm it into my driveway. I have 2 warning lights on, Service Advance Trac and Service Power steering Now. Something with in the steering system is not right. My safety was not a concern when it happened as I was slowing down to turn into my driveway Looking online, this seems to be a major problem for many people No inspections as yet, since I would need to have it towed someplace I mentions those 2 warnings above.

The driver and passenger front interior door panels are separating from the door and blocking the vision from the driver on the driver’s window and passenger window. They are also effecting the operation of the power windows from going up and down. This can definitely cause an accident which is not safe to drive. This was recalled in November 7, 2017 under 17N04 from Ford Motor Company. I am looking for these unsafe door panels to be replaced by Ford with your help.

Water pump inside the engine went out and was leaking coolant all over the engine and transmission. Caused the engine to over heat and the cabin heat to fail. Risk of fire with fluids on engine. Problem so common there is a class action lawsuit but no recall.

Well my problem began AFTER I got my cat back from the dealer for taking it in to get the rear toe link recall taken care of. Now I don't know exactly what the problem even is but I will try to explain with as much detail as I can to help you understand what I am still currently having to deal with. After getting. Y car back everything was fine until I suddenly get this sudden jerking of my car after I had made a right hand turn and as I was trying to accelerate to the posted speed limit, I honestly believed that one of my tires was about to break off while driving on the freeway with my two daughters in the vehicle with me while traveling to my sister's house nearly 35 minutes away from my residence. When I felt it, it startled me to the point where I believed that I might have popped a tire. I pulled over to check and nothing visible was wrong. Being 5 minutes away from my sisters house I drove to her house with my hazard lights on and after every turn I would feel as if one of my tires was going to just fall right off. My brother in law is a mechanic and I asked him to take it for a careful drive in an empty parking lot so he can feel what I was trying to explain to him. So he did and he said that it might be either the transmission not shifting properly and could be slipping, or the second theory is that the rear toe link can be either broken or damaged. He didn't know that I had already taken it to the dealer to have it replaced. I told him that the dealer had already replaced the rear toe link and his facial expression was very clear to understand that he was not sure if they did actually fix it or possibly mess with something else, because they might have believed I would have taken my car to get fixed there. Since that is my only vehicle and have a teenager in junior high and a 9 yr old in elementary I have to take them to school on opposite sides of my house . I have noticed that now it's not just after turning, but actually more frequently and longer.

The contact owns a 2015 Ford Explorer. The contact received notification NHTSA Campaign Number: 24V031000 (Structure), however, the remedy was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact stated while driving 50 MPH the right pillar trim detached from the vehicle. No warning lights illuminated. The vehicle was taken to the dealer and it was confirmed the vehicle was included in the recall and the vehicle could be repaired under an advanced recall if the contact paid for the repairs. The manufacturer was notified of the issue and informed the contact he had to wait to receive a recall letter in mid 2024 and it was possible to receive a refund for the repairs. VIN tool confirms remedy not yet available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that following a recent heavy rainfall, water entered the vehicle on the passenger’s side. The contact called the manufacturer and was informed that the remedy was not yet available. The failure mileage was approximately 124,000. VIN tool confirms parts not available.

I have had to have this trim piece replaced twice by McMahon Ford in Norwalk ct. first time [XXX] and the second time [XXX]. Both times I have had to pay out of pocket. Therefore I do not understand why my vin number is not included here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I went to dealer and they are not fixing this issue at the moment and they dont know until when are they going to start fixing it.

The electric power steering shuts off at random times. The power steering goes out and the steering may lock according to the Sonora Ford Dealership. The dealership said that the car is not safe to drive without the steering rack replaced. The dealership also noticed a clunk in the steering rack when turned lock to lock. When the steering turns off a red warning signal appears on the dash with a Battery symbol and a message to check charging system.

The contact owns a 2015 Ford Explorer. The contact stated that while vehicle was parked, the contact became aware that the retention clips were not flush with the rest of the vehicle. The vehicle was taken to the dealer where the vehicle was diagnosed and determined that the A-pillar and retention clips were not properly engaged. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer and the A-pillar and retention clips were replaced again. The contact referenced NHTSA Campaign Number: 24V031000 (Structure) as a possible solution; however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.

This vehicle was recalled twice--2019 and 2022. Each time the rear toe links were replaced. I purchased after the 2022 recall from a Chevy Dealer not knowing of the recalls. In fall of 2023 a left rear wheel came loose causing us to lose control, scary but not life threatening. An independent center replaced the left rear toe link as the part was broken. On [XXX] while on [XXX] expressway the car again went out of control--this time is was scary-the vehicle was out of control going side to side at least 4 times and at one point the vehicle behind us said it was on two wheels. I had the car towed 3 hours back to the repair center and I then started to research recalls and concerns with the Explorer. I found recall information stating this was a problem and that cross axis ball joints and toe links were to be checked and replaced as needed. At the repair shop it was again the toe link that broke. The shop contacted a Ford dealer and got new reinforced toe links and a cross axis ball joint. He feels the vehicle should be okay but I am not sure I want to drive it, nor do I want to sell or trade it in as the next person could be in danger. I have saved the ball joint and the shop would willingly support what happened and what they repaired. I have contacted Ford Motor Company 5 times and basically told there is not a current recall and they are not responsible for repairs. The case number I have with Ford customer relations is [XXX]. Lastly the recall in 2019 21S32 expressed concerns about cars sold in northern U.S. or Canada because salt use can cause the ball joint to corrode and seize resulting in a fracture of the rear toe link. In talking to two Ford dealers in my area neither shared any information or concern about this recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning light was illuminated on the instrument panel. The vehicle was taken to a dealer where it was discovered that the cause of the failure was related to the rear middle row seat belt assembly. The air bag light was illuminated due to the seat belt assembly faulty wiring. The defect was initially repaired under warranty; however, the failure persisted, and the warranty expired. The manufacturer was notified of the failure and informed the contact of a Customer Satisfaction Program related to the failure; however, the vehicle was not included in the program. The contact was then given a case number. The vehicle had yet to be repaired. The failure mileage was 13,681.

Vehicle power steering failure, causing locked steering. After reading, am finding this is a major problem with many Ford models. There has been recalls on many other models. No warning at all just locked up. Luckily did not happen to my wife at highway speeds. DTC codes U3000-96 U2011-61 C1B00-2F U3003-68 U0415-00

The Power Steering was not working and a Low Voltage Warning came on saying power consumption was being reduced. I took the car to a mechanic and he tested the battery and alternator output. They both checked good. After driving for 10-15 minutes, the power consumption reduction turns off and things go back to normal. This happens on almost every drive.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at slow speeds and making a left turn, there was an abnormal knocking sound coming from the vehicle. The contact stated that while having a routine alignment at an independent mechanic, the contact was informed that there was an issue with the alignment. The contact was informed that the passenger’s side rear ball joint connected to the chassis was not aligned. The contact was informed that the bolt was embedded in the chassis. The contact stated that the nut had been overtightened. There was a crack detected. The vehicle was taken to the local dealer, where the vehicle was repaired under NHTSA Campaign Number: 21V537000 (Suspension). The manufacturer was contacted and informed the contact that there was no warranty coverage for the repair. No assistance was provided. The failure mileage was approximately 23,000.

Outer Windshield Panel on Drivers Side completely detached and blew off into oncoming and following traffic without warning. It did not make contact with any vehicle or pedestrian, however the risk was still there.

Passenger side front window trim (column). The rubber seal started flapping on the expressway (60-70mph), followed by the entire trim piece ripping off. Created a significant distraction for driver and passenger. Trim piece flew off vehicle onto a 6 lane highway creating a safety issues for other drivers. There was no previous history of damage/accident involving this trim piece.

Premature water pump failure on 2015 Ford Explorer Limited with 51,000 miles. Noticed coolant leak while changing oil. Took it to a mechanic that pressure tested cooling system to discover water pump is leaking.

Warning lights that the ABS system was not functioning. Said to see dealer. Dealer said ABS module bad and had to be replaced. Told me could affect my ability to stop without new module could be a safety concern. Told me there is a back log of orders for module and could not give me a date when parts could come in. Said it could be months which leads me to believe many vehicles have this issue. Big concern to me. In addition, the rear back up camera does not always work which I believe is a real safety concern and know many year explorer cameras have malfunctioned and have been recalled. This year explorer should be recalled also. They have many fixes listed on youtube that identify various fixes various engineering issues, For safety of people (especially children) sake, this should be recalled in my opinion.

The contact owns a 2015 Ford Explorer. The contact stated that the vehicle was repaired under NHTSA Campaign Numbers: 20V675000 (Suspension) and 21V537000 (Suspension) however, after the repairs, the vehicle started experiencing suspension and alignment failures. The contact stated while driving at various speeds, the vehicle seemed misaligned and was pulling to the right and to the left. Additionally, the contact stated that the vehicle shuddered significantly while depressing the brake pedal. The contact also stated that the vehicle was hesitant while depressing the accelerator pedal. The contact stated that while on a road trip, the floorboard of the vehicle was hot, which caused her to pull to the side of the road until the vehicle had cooled down. The vehicle was taken to the dealer several times. The dealer replaced the front brake calipers, rotors and pads, the rear brake rotors, the rack and pinion, the sway bar link, and bushings, the four tires, and performed an alignment several times; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to a second dealer for assistance. The second dealer, Ray Pearman Lincoln (2501 Bob Wallace Ave SW, Huntsville, AL 35805) determined that the recall repairs needed to be performed a second time, and a new set of knuckles needed to be installed. The manufacturer was informed of the second dealer's assessment and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 89,000.

I was driving my 2015 Ford Explorer SUV and the wheels locked into going straight and I was unable to turn. This happened with no warning at all. We had the car looked at by a mechanic and they stated it was the power steering, and that the electronic module went out and the whole steering rack and pinion would need to be replaced. They suggested we contact Ford as there were recalls from the 2011-2013 models of the Ford Explorer for the same exact thing. Ford could not help us and suggested we contact the NHTSA to see if our VIN number had been missed for a recall. My safety and the safety of everyone else on the road around me was definitely put at risk. If I had been anywhere else, or going faster I would have crashed.

Clients steering locked up driving down the road. Had to stop and get a tow. Looking at the issue, found the electronic steering rack and pinion was locked, able to break it free but grinds bad. See other recalls for earlier and later years but not the 2014, seems to be the same issue, client could have been killed or killed others on the highway with no warning for a faulty part.

I was driving on the highway on my way to work and the windshield trim panel on the passenger side flew off of my vehicle. This is definitely a safety hazard as this flying part could have hit another vehicle and/or caused an accident.

While driving on interstate 10 at 70mph, the weatherstripping blew off hitting the car behind me. When it blew off, it was very loud and distracting causing me to swerve on the road

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 5 MPH down the driveway, the steering wheel was turned to the right and the contact heard an abnormal grinding sound. The contact stated that the steering wheel failed to return to center after completing the turn. The contact had to manually turn the steering wheel to center and heard the grinding sound again. The contact also felt a vibration in the steering column. The contact stated there was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 107,657.

The contact owns a 2015 Ford Explorer. The contact stated while driving 70 MPH, the front windshield molding became fractured and started striking the front passenger’s side door glass. The contact was able to safely drive the vehicle to the shoulder of the road. The vehicle was taken to the dealer. The contact was informed that there was no recall. The dealer advised the contact to report the failure to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 110,000.

The contact owns a 2015 Ford Explorer. The contact stated that the sunroof was leaking during inclement weather. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the gaskets and internal sunroof rails needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.

The backup camera does not come up all the time. Sometimes it shows a blank screen or if it does show the camera picture is on the opposite side then what it show(backwards). Thank you

Took vehicle to Ford dealer for oil change and tire rotation. Dealer stated that all lug nuts needed to be replaced due to "swelling". Old lug nuts were the type with the aluminum cap over steel. This is a documented design flaw that should be covered by a recall at no expense to owner.

The contact owns a 2015 Ford Explorer. The contact stated that the second-row driver’s and passenger's side seat belt buckle covers had detached, causing the air bag warning light to illuminate. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact related the failure to Customer Satisfaction Program: 21B11 (2nd Row Inflatable Seat Belt); however, the VIN was not included. The failure mileage was approximately 125,000.

While driving at 40 mph the car suddenly lost power. The accelerator would not respond. We were luckily able to coast downhill and get on the shoulder. This has happened four times in six months. The car is not safe for highway driving.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the vehicle steering wheel had become firm. The power steering warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty sensor that was integrated into the steering column. The manufacturer was made aware of the failure and filed a case. The failure mileage was approximately 85,000.

For over a year our 2015 Ford Explorer REAR BACKUP CAMERA malfunctions frequently. Either the image is reversed, streaky, or completely blank and makes backing up difficult and dangerous. A year ago the local Ford dealership was trying to tell us the camera is faulty, but many times the image is clear. They tried to sell us a $1,000 camera replacement, but no cameras were in stock for many months. Later, we discovered there are SIMILAR ISSUES with many other Ford vehicles. Currently there is a NHTSA campaign #23V598 targeting Fords and Lincolns. We feel this needs to be BROADENED to cover the many other Ford models, such as the Explorer. We do not think this is a camera issue, but rather a SOFTWARE issue. Please look into this and include other years and models of Fords in this recall. Thank you very much for your consideration.

The car would not accelerate after leaving a light. I had just exited the freeway and the gas pedal would not respond and I was stuck in the middle of a 4 lane highway. A yellow warning wrench appeared on the dash and then a check engine light. The error code is P2111 stating the throttle body stuck open.

Throttle Body --- I have ask the dealer to provide the defective part for my inspection. Driving on the 15 Freeway in Southern California. My wife was driving and had just picked up speed and merged into the fast land. There was a sudden pop or clunk and the SUV immediately lost power and would not accelerate. She had to exit to the right of the freeway while losing power and no acceleration. She was traveling at less than 5 miles an hour in 60 plus traffic. There was only a narrow strip of shoulder with a "K" rail that was on the shoulder above a deep drop off on the side of the freeway. She was able to avoid getting hit and make it to the exit with enough of a shoulder for her to pullover safely. The SUV was taken to the Ford dealer where the Throttle Body was diagnosed as being defective. There was no warning lamps, messages or other symptoms before the issue on the freeway.

The contact owns a 2015 Ford Explorer. The contact stated the vehicle was very difficult to steer while in park or while driving at slow speeds. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.

While driving on the freeway, the windshield trim panel on the passenger side detached, lifted, and folded about 2/3 of the way up the panel. The detached portion then banged against the roof of the vehicle, door, and front passenger window until it snapped and flew off. It put us and other motorists in danger.

-Driver side front door/window trim flew right off while on freeway and almost hit another car. This is actually the 2nd time the trim came off after being repaired not even 5 months ago (I didn't file a complaint the first time). -It could hit another car or motorcycle while going high speeds and possibly cause a crash. -I haven't checked with my dealer but have read articles online how there already are complaints regarding this. -I took it to a local private car repair facility, and they claimed to have seen it happen quite frequently. -You can slowly see the trim start to delaminate over time. My passenger side trim is half-way off and probably a matter of time before the same happens to it.

Leaking water pump

The contact owns a 2015 Ford Explorer. The contact stated that he received notification of Customer Satisfaction Program (CSP): 21B11 (Second Row Inflatable Seat Belt); however, the part to do the repair was not yet available. The contact stated that the air bag warning light was illuminated. The local dealer and two unknown dealers were contacted several times and informed the contact the part was not yet available for Customer Satisfaction Program. The dealer later informed the contact that the Customer Satisfaction Program had expired. The manufacturer was notified of the failure and informed the contact that they could not assist because the Customer Satisfaction Program had expired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 45,000.

The window trim came off while I was going 60mph. It was very loud and scary. I had no warning. I didn’t realise what it was until I stopped. I’m very lucky that it didn’t hit the car behind me at that speed. I see this part missing from a lot of Ford Explorers so it must be common. There needs to be a recall before someone gets hurt.

I own a 2015 Ford Explorer. While turning out of the driveway the steering locked up and i cannot get it to unlock, we were lucky to get it out of oncoming traffic. We were terrified!!! After reading multiple complaints it seems to be a recurring problem for many. It happened on 9/14/2023. We had no warning of any type before it malfunctioned. Please help us Ford owners out, as Ford has already been aware of it happening many times.

The contact's son owns a 2015 Ford Explorer. The contact stated that the steering wheel seized while starting the vehicle. While driving at various speeds, the steering was making an abnormal sound. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the electrical motor, steering column, strut, and front end had failed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated related the failure to NHTSA Campaign Number: 17V530000 (Steering). The manufacturer was contacted. The failure mileage was approximately 130,000. The contact stated the vehicle is a 2014 not 2015.

when you hit the gas the steering turns when you let go it straightens back out please look into this i might cause an accident or loose control of the car

The contact owns a 2015 Ford Explorer. The contact stated while driving 40 MPH, the rear lateral arms failed to adjust as needed. The contact stated that over time the failure caused the tires wear abnormally. No warning light was illuminated. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

The contact owns a 2015 Ford Explorer. The contact stated that the seat belt and air bag warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the seat belt wiring harness located in the second-row seat had failed. The wiring harness was replaced; however, the failure persisted. The contact was informed that the seat belt wiring harness needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 65,000.

Left side windshield trim molding flew off hitting car behind me. Causing car to then chase me down and run me off the road. Two months later the right side flew off while driving luckily not hitting another car on the road. Something needs done about this. Every Ford Explorer I see on the road is missing one or both of these trim pieces! Do better FORD!

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 53 MPH, there was an abnormal booming sound detected. The contact noticed that the windshield panels had detached from the driver’s and passenger’s side. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and a complaint was filed, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 61,711.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 40 MPH, the vehicle lost motive power and stalled. During the failure the message "Terrain Management Fault" was displayed along with the wrench icon. After restarting the vehicle, the vehicle operated normally, and the message and the wrench icon were no longer displayed. The contact stated that the failure had occurred on several occasions and at various speeds. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 80,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) and the vehicle was repaired. The contact stated that while driving at an undisclosed speed, the vehicle suddenly became extremely difficult to maneuver. The vehicle was taken to an independent mechanic to be inspected. The mechanic determined that the rear suspension had a negative toe angle. The vehicle was repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 83,000.

Turbocharger oil supply tubes leaking onto exhaust manifold Same engine as the recalled 2016-2017 Models

The contact owns a 2015 Ford Explorer. The contact stated that the front driver's side door and window trim panels were detaching and deteriorating. The vehicle was taken to the dealer, where it was determined that the failure was related to Customer Satisfaction Program: 17N01 (Crankshaft Position System Variation Not Learned), however, the campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure but declined to assist because the campaign had expired. The failure mileage was approximately 91,000.

I encountered intermittent stiffness in the steering while driving. It felt like it might not steer. And then it loosens up and is okay for a moment or two. I took it to my local mechanic. At first, they thought it to be a lubrication issue. The situation increased. I took it back. They explained previous years of my model had a recall related to the power steering assembly. And that is what they believe it to be. I did reach out to Ford directly, but they are not going to do anything. There are no warning lights or additional inspections. I do see this has appeared on forums.

Last year the water pump needed to be replaced at 99,500 miles. It cost upwards of $2,000 to be replaced. Fast forward now, a year later the check engine light is on, the car is not accelerating properly and it is back in the shop. The shop called and said it is not as simple as fixing the sensors. They have to look further and thinks it may be the timing chain which would be another $2,000. When it was in the shop a year ago fixing the water pump they said the timing chain at that time looked good. I am so frustrated that the water pump is not a part of a recall since our shop said they are seeing this all the time with Explorers with about 100,000 miles.

The contact owns a 2015 Ford Explorer. The contact stated that after visually inspecting the rear hatch, he observed corrosion damage at the base of the hatch from outside of the vehicle. The vehicle was taken to the dealer, who confirmed the corrosion with no specific diagnosis but advised that the hatch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 36,000.

The rear backup camera on our 2015 Ford Explorer began glitching, reversing the image, or going completely blank in autumn of 2022. We took it to a local Ford dealership on November 17, 2022 for service and was told the camera needed to be replaced. We waited days, then weeks for a replacement, and finally gave up after contacting a different dealership which had the same problem obtaining replacement cameras. We have heard about Ford recalls for this problem and searched online for information. It appears there was an NHTSA recall a few years back covering model years 2019-2020, and now there is a similar recall for model years 2020-2023. I have read of MANY similar complaints from vehicle owners of models 2014 to present. WHY AREN'T MORE MODELS YEARS COVERED BY THESE RECALLS? It appears to be the same problem?

My 2015 ford explorer water pump has failed sending coolant all over. The water pump in an internal component of the engine. I am lucky that I caught the water pump failure when I did and it didn’t completely catastrophically fail. There are numerous reports that the water pumps catastrophically fail and send coolant and metal particles into the motor causing it to also catastrophically fail. If my engine failed while driving on the highway I could have been seriously injured or killed or worse I could have seriously hurt or killed somebody else. I brought my car to ford 7/21/23 where they did general diagnostic tests everything was negative and nothing was found and I was sent on my way. On 7/29/23 I noticed I had a puddle in my driveway and there was definitely a leak I brought my car back to ford where they spent an entire day diagnosing. I was quoted $2500 and my car will take a week to fix. Ford has not offered to pay for any of the repairs even though these poorly manufactured water pumps continue to go bad on thousands of vehicles. There are multiple class action lawsuits against ford for this reason!

Driver's side windshield A pillar molding.. Flew off on the interstate.

While driving the trim by my windshield flew off after hitting my windsheild, which made me swerve and almost crash into car next to me. Then the weatherstripping started to detach from windsheild and come loose. Pulled over to see what had happened. Saw the missing part. Now the other side came off while driving! I've used duct tape in its place because Ford wants way too much money to replace. Thank God my family and other families were not injured by my vehicle.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the trim on the windshield detached. The vehicle was taken to an independent mechanic, who replaced the door gasket. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.

Driving down the highway and the passenger side windshield trim broke and detached from car, scraping down the side of my car and hitting the car behind us.

HVAC system does not switch to defrost. It also does not switch temperatures on the passenger side.

Rear camera is faulty. Screen will “roll” like bad movie film. Sometimes it’s a black screen. Sometimes the screen doesn’t change at all and says to contact dealer.

The contact owns a 2015 Ford Explorer. The contact stated that the vehicle hesitated while depressing the accelerator pedal, before accelerating as needed. There was no warning light illuminated. The contact called the dealer and was informed that the vehicle was not under recall or covered under warranty; and was referred to the NHTSA Hotline for assistance. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 37,500.

The power steering in my 2015 Ford explore completely locked up due to the steering gear going out. I am fortunate enough that it happened that low speed and no one was harmed. I could only imagine what would’ve happened if I were on a highway or interstate. It has been inspected and diagnosed by a Ford dealership, and they concluded that it was indeed the power steering gear. At the time it went out. There were no warning signs or lights on the dashboard that would have made me think it would go out.

I have a 2015 Ford Explorer. I have had it inspected by a mechanic at the dealership where I purchased said vehicle. I also have taken it to Ford dealership in my town. My car runs perfectly fine then it doesn’t. I have been stranded numerous times and I have replaced the battery in the smart key as they said that would be the problem. I have had the computer reset to my car. When it happened last my camera to help me back up stopped and I was almost in a very bad wreck with my children and grandchildren in my car. It just died!!! I am now sitting in a parking lot at 93 degrees and it again won’t start and know one knows why. I have done everything I can and have been told. I don’t hot rod in my vehicle. Someone for the love of god please help me. I don’t have the money to keep doing this not to buy another vehicle.

I own a 2015 Ford Explorer. While turning out of the driveway the steering locked up and i cannot get it to unlock, we were lucky to get it out of oncoming traffic. We were terrified!!! After reading multiple complaints it seems to be a recurring problem for many. It happened on 07/15/2023, and we haven't been able to get it to a shop yet they are all closed until Monday. No one at this time has taken a look at it seeing how it was in the driveway of family. We had no warning of any type before it malfunctioned. Please help us Ford owners out, as Ford has already been aware of it happening many times.

The contact owns a 2015 Ford Explorer. The contact stated that when he closed the front driver's side door, the outside door handle fractured and detached. The contact stated that the vehicle was taken to the dealer and the contact was informed that the fractured door handle needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.

3/23 I noticed my coolant reservoir was empty. The vehicle was involved in a minor accident in 12/22 and so I thought coolant slowly leaked out due to the accident. The vehicle was repaired at a collision center so I was concerned they didn't repair or totally missed the leak. I filled it up and took the Explorer for an oil change and that is when the mechanic informed me that I had a small coolant leak. I contacted the collision center and my insurance and both were stating that was from wear and tear. They also proceeded to tell me that is a big issue with the Explorers and certain other vehicles. They mentioned a lawsuit was filed in MA because of this issue. The leak start to get worse, causing me to constantly refill the reservoir with coolant. Always had to have coolant in the vehicle because you just never know. I take the EXPLORER to Ford for a diagnostic and they confirmed it was the internal water pump. This seems to be an issue and recalled because of a defective part or the way the vehicle was built. The leak can happen at any time and mine had 114,000 miles. My other 2010 Ford F150 has 180,000 miles and I have never had this issue. Needless to say, I had to for over $2,300 for the dealership to repair.

When driving vehicle at any speed on the dashboard the terrain system failure light appears with a wrench light and the terrain system dial light shuts off when this occurs vehicle losses speed immediately stopping abruptly in traffic have taken to dealership but unable to recreate and I haven't been able to drive with the light one due to loosing ability to continue driving as I must turn off vehicle and reset to be able to drive very unsafe have contacted ford also say they can't help without the light reminding on

Rear camera stopped working

Driver side Windshield trim flew off on interstate

I currently have a 2015 Ford Explorer. This is the 2nd time that I am having to replace the windshield trim on the passenger side due to it flying off while driving.

Upon driving, my vehicle just started randomly cutting out. I was told that it had to do with the throttle body. I did further research, and I noticed that I haven't been the only Explorer owner that has had this issue, so I'm not sure why there isn't a recall already established. Not only does it put me and my kids at risk, but it also puts drivers around me at risk. My car shuts down, which could cause the drivers behind me to rear end my vehicle. There has been some sort of warning light that comes on, that looks like a wrench, but only after my car shuts off, which is followed by the check engine light coming on. There were no warning signs prior to this happening.

The components that hold the windshield in started coming out going down the highway at 55 miles per hour terrifying me that the windshield was coming out. I understand that this is happening a lot in the ford explorers. I am having components replaced next week.

Sudden back up camera failure without a warning light or message. There has not been an accident/incident but it is difficult to see behind the vehicle at certain angles when turning my head to the rear to back up. I have not yet had it checked by a mechanic because upon further research found that it may be too costly for me to have repaired. I had no obvious issues before it stopped working.

Backup camera - the backup camera stopped working at approximately 86k miles.

The contact owns a 2015 Ford Explorer. The contact stated that the rear passenger's side seat belt buckle retractor was stuck and failed to release as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

Throttle body not working properly. The vehicle has left me stranded, mid driving- just loses power & I have to coast to the nearest location and re start vehicle. It is an incredibly dangerous situation. Signals to me "terrain management system failure".

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 70 MPH, the contact heard an abnormal banging sound against the passenger’s side window. The contact thought that road debris had been kicked up and struck the vehicle. The contact stated that she heard an abnormal wind rushing noise coming from the top of the passenger’s side door. The contact stopped the vehicle and realized that a part of the door trim panel had detached from the vehicle and struck the vehicle. The contact had not taken the vehicle to a local dealer and the vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE23001 (Structure). The failure mileage was approximately 55,000.

The passenger side window trim flew off on the expressway. Barely missing the vehicle behind. The drivers side trim looks as if it's becoming detached also.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the contact stated that while the vehicle was idling, the vehicle was shuddering. The vehicle was taken to the dealer, who informed the contact that the crankshaft pulley needed to be replaced; however, the part was not yet available. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,417.

I have a recall on rear suspension I have called to have the repairs done several times I was given response of they didn't have the parts needed and would take several weeks . Rear suspension is very unsafe and now the engine cooling component is causing issues with over heating and not giving any warning lights on dash and am afraid found cause fire or some unsafe issue

The air bag system light came on. Dealer says repair requires splicing into passive restraint system wiring to repair. To me seems unacceptable as a method of repair as the passive restraint system saves lives. As a former highway patrolman for California I see what airbags do to save lives and the fact that ford refuses to help with a passive restraint system on a vehicle I just purchased seems as if they want my family endanger. And they want me to pay for a splice wire job which puts my family at a higher risk of injury or death. Ford has had vehicle for two weeks and their rectification to the issue is splice the wires se attached email from dealership

The A-Pillar Windscreen TRIM on each side of the vehicle are a failed Ford design and require pending replacement to prevent them flying off whilst traveling and endangering other road users or pedestrians.

The Gear Shift Selector would not register when the Gear Shift was in Park. This condition prevented turning the engine off. A costly repair was paid for and it has since been noted this is a common complaint on Ford Explorers. Another failed Ford design for which they should be held accountable. The complete Gear Shift Assembly was replaced May 12, 2017 53,86 miles

The windshield trim piece on the passenger side flew off while driving and could have hit another vehicle /property or a person causing damage or injury. Online research indicates there is a known issue with these parts. However, I was unable to locate a recall.

While driving the temp started to fluctuate, causing the car the shut down in traffic. I had no clue what was happening. The only warning I got from the vehicle was a check engine light. This should not be possible. I understand the design is meant to protect the engine, but what about the driver. This was horrible and I've seen hundreds of others with this same issue. This needs to be recalled. In addition, it will cost me 4000 to fix this...while the pump itself only costs 200. The labor is the other 3800. This is a horrible thing to do to drivers.

Driver's side windshield molding flew off while traveling on the PA turnpike at approximately 70mph. This not only startled myself (the driver) but caused the vehicle behind me to swerve. No accident was caused as there were no vehicles in the left lane of traffic at that time.

While driving around 45 mph I was startled by something black flapping against the passenger side of the windshield. I thought I must have hit a large bird and it was caught somehow. I immediately pulled off the road to see what happened. I found a large strip of rubber sealer had come loose from around my windshield and was causing the flapping, also the windshield trim was gone. I drove back the way I came and found the missing part in the road. Yes I feel this is a hazard to traffic. I was very startled with the commotion and if there was a car behind me they could have been startled by flying pieces of my car. I haven't had the repairs done yet.

Air bag light comes on intermittently. Current mileage 62,094. Noted 21 prior complaints on your site. Brought to dealer who told me the problem was with a wire harness failure. None of the safety air bags will operate/deploy when this light is on. A faulty harness that had failed will put me and my passengers in serious jeopardy of injury or death in the event of an accident. This diagnosis cost me $149 only to find out it would cost hundreds of dollars more to have the problem fixed. Internet research reveals this problem was addressed in a 2016 technical bulletin 16-0001; Code B141B. We purchased this vehicle as a certified pre-owned vehicle after Ford issued the technical bulletin. No mention of Ford's internal bulletin was made by the dealer at the time of my purchase. Ford has been aware of this problem for years. According to the dealership technician there is no formal recall to have this manufacturing defect corrected by Ford at no cost to the purchaser of the vehicle. Didn't fully functional air bags come as part of my certified pre-owned purchase? I expect the manufacturer's safety equipment to be fully functional. Please review 2015 Explorer Owner's Manual as follows: Child Safety (pages 18-37), Safety Belts (pages 38-48) Personal Safety System (page 49) and Supplementary Restraints System (pages 50-61) with particular attention to page 49 bearing in mind that NONE of these safety features work when the air bag light is on. What good are safety features that are disabled by a manufacturing defect in the wiring harness? Ford has not only disappointed its customers, it has put them in serious jeopardy when using their product. Your rating system notes Crash, Fire, Injuries and Deaths. Do not wait for a positive notation in any of these categories before you act on safety recommendations, including a mandated recall, which is your primary tool for preventing future civil transportation accidents.

Last year I had to have the electric power steering pump replaced as it completely locked up almost causing an accident while trying to turn, this year now the steering shaft froze up while driving in traffic. Totaling $3,100.00 to fix when I was told this is something that should never need to be replaced and I drive my vehicle very carefully with my children in it .

Front Window Trim fell off while traveling on highway, the noise startled me and I was going 70 mph, did not see the part fall off and this is the second incident. The shop I took vehicle to the first time said it was a poor design and this happens often. Trim replacement part is 67.00. I bought a used vehicle, had 126,000 miles on it at purchase. I feel the poor design needs to be remedied at the manufacturers expense. please make a decisive recommendation for consumers. this is unacceptable.

The contact owns a 2015 Ford Explorer. The contact stated that rainwater was entering the vehicle. There is water on the front floorboard. The contact stated that the sunroof motor became inoperable, and the sunroof could no longer be opened. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided the contact with a claim number, but no additional assistance was provided. The failure mileage was approximately 127,021.

Waterpump

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 35 MPH and turning the vehicle to the left, the vehicle lost power steering functionality. The contact stated that the steering wheel was also jerking while attempting to steer through the turn. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but recurring. The contact stated that the failure occurred mostly at slower speeds while turning. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the intermediate shaft needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 81,000.

A-Pillar molding suddenly detached and flew off while driving down interstate. The driver's side flew off in October of 2020. Caused me to swerve as I thought I hit something. Thankfully, no one was beside me. I didn't realize what it was until I was able to pull over at rest stop. Passenger side flew off while on highway in April of 2023. This time, the seal/gasket remained attached and was slapping the side of the vehicle until I could get somewhere to top and yank it off. The pillar molding caused several vehicles behind me to swerve, but no accidents were caused. Both times this happened, several of the plastic clips appear to have been broken. Both times this happened, there was no warning. No sounds or minor lifting to indicate that something might be loose. After the driver's side one happened, I took the vehicle in to the dealership and was told by Barton Ford that "this is a common problem with this style of Explorer." I could not afford the amount that I was quoted to replace. Also, after the first incident, I started noticing how many other Explorers are driving around with the same issue. This is ridiculous that Ford is allowing this issue to remain unresolved. I live in the country, where highway speeds are common on back roads and the sound alone that this makes is terrifying. I thought that I blew a tire and there was rubber on my windshield the first time. The second time, I had people slowing down and trying to get away from me probably in fear that more parts were going to suddenly start falling off. Also caused cosmetic damage to my passenger side door and windows due to the "flapping" of the rubber.

Airbag light on. Caused by fraying wires/bad connector under 2nd row passenger seat. Ford is aware of the incident and has made a solution at the owner’s expense.

Water pump died at 80,000 miles. Seems in my research this is a common probably with class action lawsuits

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle stalled with a thumping sound coming from the engine compartment. The contact stated that when the ignition was turned to the on position, the vehicle failed to start with the lights illuminated inside the cabin of the vehicle. The vehicle was taken to an independent mechanic and was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 128,000.

The steering wheel was no longer operable(loss control of vehicle) We were turning into a gas station to purchase gas and the steering wheel failed I was able to miss the car at the pump next to the one I was attempting to park at. I purchased this vehicle 3/10/2023 I was not aware of any recalls or anything until tonight. I did not have any lights on indicating an issue but I had been reaching out to the dealer because I sensed something was wrong with the vehicle. My attempts to get it diagnosed went ignored until 4/25/23 when this incident occurred.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 70 MPH, she heard an abnormal thumping sound coming from the passenger’s side front of the vehicle. The contact stated no warning light was illuminated. The contact stated that when she arrived at her destination, she observed that a part of the windshield trim was missing. The contact drove the vehicle to a dealer; however, the missing trim panel was not replaced. The contact ordered the part and installed the trim. The vehicle was repaired; however, the contact stated that later the driver's side trim panel also detached from the vehicle and was replaced. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE23001 (Structure). The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact stated that he previously received a recall notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the parts to do the recall repair were not yet available. The local dealer was contacted. They stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at approximately 60 MPH, the contact heard a squealing sound when the rear driver’s side wheel started to wobble. As a result, the vehicle steered to the left then swerved and crashed into a guardrail. No injuries were sustained. No medical attention was required. No police report was filed. The contact stated that he was able to drive the vehicle at approximately 5 MPH to the nearest dealer where it was diagnosed that the toe link had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact opened a case however, the case was dismissed and no further assistance was provided. The failure mileage was approximately 127,644. UPDATE 06/05/2023: Consumer contacted NHTSA to inquire whether a federal agency had precedence over sate statutes. Consumer was told that NHTSA doesn't offer legal advice, but may be interested in the file information. Notes to flash drive content and flash drive included.

Was driving on the freeway going about 60mph when passenger side windshield moulding flew off the vehicle and hit my windshield & mirror. I have no idea where the part landed. My concern is - the part should not just fly off even on an older vehicle. I have no idea if the part hit anyone else’s vehicle. I had no warning that this part could just fly off.

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the driver’s side A pillar windshield trim panel detached and flew off the vehicle. The contact was able to continue driving. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.

The contact owns a 2015 Ford Explorer. The contact stated that while his daughter was seated in the rear passenger’s side seat, the seat belt failed to latch securely. The contact stated that the seat belt casing had fractured. The contact then stated that the failure reoccurred while his daughter was seated in the driver's side rear seat. The vehicle was taken to a local dealer, where it was diagnosed and determined that the rear passenger’s and driver’s side seat belts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 28,000.

Rear cross traffic alert stopped working . No warning signs. Out of warranty 2015 Ford Explorer. When backing up and someone walks behind vehicle audible alert does not work. Only 35,000 miles on vehicle, original owner. Dashboard screen still works. First time occurance. Screen menu shows alert is turned on.

The front door trim panels on both driver and passenger side doors are bowing. The problem is noted by Ford under recalls or a service bulletin for my Vin number. The problem was reported to Ford by me in 2022. Ford will not pay to correct the problem, even though the company lists the door problem for my car. I am the original owner of the car and the door panels are original to the car.

When driving the vehicle, I can smell gas fumes which caused nausea. I didn’t know it was worse in the back of the cabin where my children sit until I sat back there for a 3 hour trip. The smell was stronger there which led to headache, nausea and fatigue. It doesn’t seem to come from the vent, it seems from the entire body of the vehicle. This puts my children’s health at risk. And all of our lives because if we travel far enough breathing this in, it can lead to exhaustion which can cause a crash and put others’ safety at risk. I’m surprised to see there is no recall, yet, it’s been reported that there have been 1.5 million complaints. We are having the issue fixed next Wednesday, but we will be without a car (ford is not providing a loan vehicle) and the bill is extremely expensive. This is clearly something wrong with the way the vehicle was made and is not fair as consumers that we not only have to breathe this in, but pay for the repair that has clearly been an issue for a majority of police vehicles out of 1.5 million complaints. Please help us.

The driver side windshield trim separated from the vehicle while driving on the freeway. Upon inspection at our destination, it was evident that 4 of the plastic clips had broken causing the failure. The driver behind us was able to avoid the flying debris from this incident. We have not taken it in for repairs yet. There was no warning or early indication of this problem prior to it occurring. Concerned the passenger side will do the same.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 70 MPH, the front windshield trim on the passenger’s side detached from the vehicle. The contact stated he heard an abnormal noise when the trim detached. The contact had taken the vehicle to a body shop to replace the missing trim. The vehicle had been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to Ford Customer Satisfaction Program: 17N04 (Trim). The failure mileage was approximately 45,000.

The contact owns a 2015 Ford Explorer. The contact stated while starting the vehicle, the front windshield wipers activated independently. The contact removed the fuse to stop the windshield wipers. The vehicle was not diagnosed. On another occasion while starting the vehicle, the vehicle lost power steering functionality with the steering assist fault message displayed. The contact turned off and restarted the vehicle and the message disappeared and the power steering functionality returned. The vehicle was not diagnosed. On another occasion while the contact shifted the vehicle into park(P), the vehicle delayed recognizing that the vehicle was in park(P) and failed to turn off as needed. The manufacturer was contacted but provided no assistance. The failure mileage was 170,000.

I am unable to take this matter to the dealer, as they have shut down thier business.

The contact owns a 2015 Ford Explorer. The contact stated while driving 10 MPH and making a right turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and had the rack and pinion replaced on two separate occasions. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 91,000.

Windshield panels pulling away from the window.

EPS unit started clunking loudly when turning right in a parking lot. Replaced by a mechanic and clunking no longer present.

Vehicle use an electrical power assist. Vehicle became hard to steer leading to unsafe condition.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 78 MPH, the front passenger’s side window trim detached from the vehicle. The contact stated that the vehicle was taken to the dealer, but the cause of the failure was not determined. The vehicle was repaired. The manufacturer was not made aware of the issue. The failure mileage was unknown. The VIN was not available.

Component failure- Water Pump , causing extensive repairs. Car shut down while driving . I have estimate from independent service center. No inspection by manufacture on my particular vehicle, but a class action lawsuit was filed in February 2022 for another individual. Warnings didn’t appear until vehicle started to shut down.

The window trim on the passenger side flew off while I was driving on the freeway. Also, my backup camera has been malfunctioning, the camera works off and on. It will work, then black out. At times is does not work at all.

The contact owns a 2015 Ford Explorer. The contact stated while starting the vehicle, the contact seat belt warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the seat belt sensor needed to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and informed the contact that the vehicle had exceeded the warranty extension and was no longer covered. The contact researched online and related the failure to Ford Customer Satisfaction Program: 21B11 (Seat Belts). The failure mileage was 64,710.

Without any warning, the engine and power system failed while on the highway. There was no system warning lights preceding the event, and the vehicle had be well maintained. We were lucky to have been able to get off the road by safely coasting. Once towed to the mechanics, we were told that a rod had failed and entire would need to be replaced.

My rear camera intermittently goes off in the middle of backing up.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55-60 MPH, the steering wheel was difficult to maneuver. The contact stated that the vehicle had lost steering gear functionality. The contact was able to pull the steering wheel and regain control. There was an unknown steering message displayed. The contact stated that the traction control warning light was illuminated. The vehicle was towed to the local dealer where it was diagnosed that the steering gear, connecting rod, and rear toe link needed to be replaced, but the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was unknown.

Passenger side front windshield trim flew off the car while driving on the freeway.

The contact owns a 2015 Ford Explorer. The contact stated that the back-up camera intermittently failed to operate as needed. The contact had taken the vehicle to an independent mechanic who agreed to service the vehicle; however, the mechanic was informed by the dealer that there was a shortage of camera available to be sold due to a recall on other vehicle models. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 85,000.

Plastic cover of windshield detached while driving. May pose a hazard to other drivers as it becomes a projectile when detaching. It also startled the driver when it detached, causing swerving.There was no damage done to provoke the problem, it was spontaneous. Have not taken the vehicle to be inspected by dealer.

Upon excellerated take off the exhaust fumes fill the cabin. There has been a prior recall for such issues. This has happened multiple times over the entire time that I have owned it. It is getting increasingly worse and I worry for myself, my family and others. My local Ford dealership dismissed me every time I brought it up.

We have had power steering loss upon starting our 2015 Ford Explorer front wheel drive with park assist. This evening 2/13/2023 my wife called me to tell me the steering has stopped working again and she could not turn the wheels. The power rack has totally failed and I AS A STRONG MAN COULD HARDLY turn the wheels. I limped it home and it was all I could do to turn the wheels even going down the road. I am upset that Ford would of made this type of self sealed power rack that can fail and one will lose all control of the steering. Because it is so hard to turn the wheels. No woman can turn when in this situation and can wreak their Explorer because of this failure. Ford need to fix this issue and not just put the same part back into the Explorer. So anyone that owns a 2015 Explorer be aware of this issue!!

I was driving on the interstate at 65mph and the driverside windshield panel flew off. As far as I know, it did not hit any vehicles that were traveling behind me.

I was driving on the interstate at 60 mph and the passenger side windshield panel flew off. As far as I know, it did not hit any vehicles that were traveling behind me.

Windshield Trim: My windshield trim began stripping off of my windshield as I was traveling on highway speeds on I-10 back in August 2022. I managed to "glue" the trim back into place until getting to the dealership. They informed me that it would be cheaper to replace the whole windshield since I had existing chips and a crack (through my insurance) than it would be to replace the trim. Therefore, I filed a claim through my insurance and paid my $500 deductible to have the windshield and trim replaced. Check Engine Light: Throughout the life of my vehicle, I have had multiple episodes of Check Engine Light errors and "running lean codes." More recently in October 2022 at 102,000 miles, I experienced check engine errors with running lean codes. After $8k and 4 separate trips to the Ford Dealership from October 2022 to January 2023 to "fix" the problem by overhauling my engine and replacing sensors etc, the check engine light is gone (for now). There is obviously a widespread problem with Ford Explorers and their check engine lights. Ford Consumer Affairs will not provide financial support since they indicated that even though my vehicle is less than 150,000 miles, it is over their 7 year mark (mine just turned 8 years old). I have copies of all receipts and are available upon request. Rear Backup Camera: My camera has been glitching in and out (while in reverse) for the last year and is a safety concern.

I was driving my explorer in the snow and had put it in 4 wheel snow mode..as I was driving down a hill and began braking to make a turn the car slid a little bit and I thought nothing of it. I parked and drove again in snow mode a few miles and noticed that after I put the car back into regular drive the brake pedal seemed harder than usual. I parked, waited a minute, turned my car back on, touched the brake pedal and it seemed ok or better. A few hours later, I leave work and brakes seem harder than usual again. I had not put it in snow mode nor were any warning lights on. I only make it a mile or so when I find myself in the left lane of a highway attempting to drive up hill and my car barely goes 20mph. Something is seriously wrong at this point, with my 4 way flashers on, I had to navigate heavy rush hour traffic on a highway until I could find a safe place to pull off. Still no warning lights. I call my mechanic and he advised me to have it towed to his garage, Meineke. He is able to look at it the next day and finds the brakes are locked up and possibly something wrong with the 4 wheel drive. He's unable to determine for sure what is wrong and I have it towed again to the Ford Dealership. Ford Dealership has it for a few days and they had a tough time determining what was wrong. They checked codes and because no warning lights were on they didn't have much to go on. They determined it wasn't my 4 wheel drive but that it was my ABS module. They replaced it and flushed the fluid (which I was told was not the problem, it showed no signs of being compromised). They also replaced brakes rotors and calipers in the rear which I believe we're damaged in the ordeal. I do believe my safety and the safety of others was at risk. I should have seen a warning light to let me know something was wrong before I was on a highway.

Right "A pillar" cap broke off while driving on the freeway

The vertical black plastic trim piece along the side of the windshield on the drivers side of the car detached and flew away while driving on the highway.

Trim moulding right passenger front window. The piece is not available as it flew off while driving down Highway on 25 June 2022. We don't know what happened to the piece and if it struck anything/one traveling behind us. No warning. We replaced piece.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the HVAC system was inoperable. The vehicle was taken to an independent mechanic, who diagnosed that the water pump was faulty, causing coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

Driver side windshield trim unexpectedly and instantaneously detached while traveling approximately 65 mph on interstate during daylight hours under dry conditions. It flew off the vehicle creating cosmetic damage to driver door and mirror, landing in lane behind. Part was lost on road somewhere and have not had it replaced or repaired. It could have impacted a vehicle behind causing damage or dangerous condition for driver or other vehicles. It has not been inspected and is in original condition after incident. I became aware of similar complaints and felt need to register. Estimated repair approximately $500.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, an abnormal noise was heard coming from the rear of the vehicle. The contact stated that the noise occurred for several days however while driving 55 MPH, there was an abnormal clunking sound heard as the vehicle jolted forward. The contact stated that the accelerator pedal was depressed, and a grinding noise was heard as the vehicle was parked. The grinding noise stopped after the vehicle was placed in the park. The contact inspected the vehicle and found no objects. The vehicle was driven to an independent mechanic who diagnosed the failure as a rear axle bolt fracture. The contact was informed that the driveshaft and bolt needed to be replaced. The vehicle was not repaired. The independent mechanic advised the contact to call the manufacturer for assistance. The manufacturer was notified of the failure and stated that the vehicle was not included in a recall. The contact related the failure to NHTSA Campaign Number: 22V255000 (Power Train) however, the VIN was not included. The contact called a Ford dealer and was awaiting an appointment for a diagnostic test. The approximate failure mileage was 80,000.

Body: windshield Trim detached last year and flew off at highway speeds. Didn’t cause damage to my own vehicle but could have bounced off someone else’s. Drivetrain: non serviceable (unable to do a fluid change) on my power train unit. Due to this it started leaking at the front seal and others reported failure during driving. The fix would be to add a drain plug and make it a serviceable unit.

While driving down the interstate, the driver’s side windshield trim panel flew off my vehicle.

I was traveling on Rte 25 in Wareham, MA at approximately 65 mph when without warning the passenger side A-pillar trim piece flew off of my vehicle (2015 Ford Explorer). This startled me which caused me to be momentarily distracted. I just thought this was a rare incident so I did not initially report it however I was prompted to report my incident after hearing about other incidents on the news. I have already ordered an aftermarket replacement and would like for Ford to refund me $56.30.

The contact owns a 2015 Ford Explorer. The contact stated that the front windshield was detaching. The contact stated that the windshield seal was peeling away and slowly detaching. The contact stated that the trim had detached. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

The contact owns a 2015 Ford Explorer. The contact stated while attempting to engage the parking brake, the parking brake failed to respond. The contact took the vehicle to the dealer and the parking brake assembly was replaced. The contact was informed that the failure was related to NHTSA Campaign Number: 15V464000 (Parking Brake) however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included. The approximate failure mileage was 82,900.

Having read in a newspaper about the side windshield trim flying off it got me thinking about the rubber seals that go under that trim. On my Ford Explorer i have had those rubber seals split and and start ripping in strips. I have had to glue them to keep them from ripping off and maybe hit a vehicle behind me. Also there is a plastic plate that is below the windshield and under the windshield wipers that is warping. Have talked to a person that owns a body shop he told me that that is a common problem on these models of Explorers. He told me if i go and complain Ford may fix it for free. I have one more thing to mention. Went put in the VIN# for my Explorer it states that i have a recall that has not been Fixed. It is for the rear toe link. Well it has been fixed and i don't know how to change it to fixed.

Window trim pillars have blown off the car multiple times at highway speeds

Vehicle window trim, (Front right) detached and flew off vehicle when traveling between 50-60mph. I was unaware that this wasn't an isolated incident until the news reported a potential investigation.

windshield trim panels flying off the car while traveling at highway

The molding on the front passenger side windshield flew off while driving at highway speeds.

On the highway in Texas a piece of the trim on the passenger side of windshield flew off the car. We pulled off the highway and found the part. We stopped at abford dealer in California to have it re -attached.

Driving on the highway, my left windshield trim flew off. This could have hurt someone or caused an accident. There was no warning prior to it coming off. The dealer charged me $500 to replace it.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 70 MPH, the front passenger’s side window molding detached from the vehicle. The contact notified a local dealer of the failure; however, the vehicle was not yet taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 67,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 50 MPH, the passenger’s side pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.

When you drive the vehicle over 40 mph the vehicle let’s out a smell that’s very strong and you have to let the windows down so that you don’t feel sick. The smell makes you have headaches and feel lightheaded.

The backup camera flashes intermittently. Sometimes the backup camera will work, sometimes the Ford Sync screen goes black and a message pops up stating "Backup camera not available, please contact the Ford dealership" and sometimes the Ford Sync screen will remain as it looks when driving forward. It is currently a recall for 2020 and 2021 models. The problem has been reported to Ford and a case number has been documented.

The contact owns a 2015 Ford Explorer. The contact stated that the second-row rear inflatable seat belt connector caused the air bag warning light to illuminate. The contact related the failure to TSB-21B11 (2nd Row Inflatable Seat Belt). The vehicle was taken to the dealer and the cable was re-routed under the seat and re-enforced with electrical tape; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The backup camera fails constantly when you put the Ford Explorer into reverse the camera works sometime and sometime it do not work a message will pop up saying that there is a problem with the camera and need to be service this is happening to a lot of the 2015 Ford Explorers and older and there should be a recall because if you look online there have been thousands of people having the same problem with their backup camera

The contact owns a 2015 Ford Explorer. The contact stated that the vehicle failed to start as needed. The contact stated that the “Service Required” light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 175,000.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to use the HVAC system, the heater was inoperable. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the water pump needed to be replaced. The mechanic stated that the water pump had been leaking coolant into the oil pan and could have caused the vehicle to stall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.

Timing belt broke and caused vehicle to stop running, this was after I took it to a mechanic who did a diagnostic and no issues showed up. Now, because of the timing belt breaking, the engine is irreparable and the entire engine will need to be replaced. It only has 116K miles. Another minor complaint is the front driver's side side windshield panel has come unglued. Luckily, the vehicle was stationary when I noticed it being loose. However, it could pose a safety risk. I have noticed other similar vehicles missing the same piece, so it seems to be a consistent problem with Ford Explorers.

After several instances of intermittent loss of steering, the steering is now suck in manual mode (very stiff if not impossible to turn wheel). Luckily my wife was just pulling out of the driveway and not attempting to make a turn in traffic!! The dealer said it needs a new rack but at my expense!!?? $2500-3200. I am appalled that Ford has not addressed this issue yet. 2013/14 models covered, 2016 models covered. Why not 2015 models?? Its THE SAME EXACT ISSUE!!! Now I have a $12,000 brick sitting in the driveway. HEY, FORD!!! PLEASE HELP!! this is a very scary safety issue!

I was driving at about 50 mph and didn't have control of steering luckily I didn't panic and got safely off the highway. Never showed any signs that it was malfunctioning and it just went out. Took it the dealership and they told me it would be $2300 to repair.

Blower motor heat. Trim in door split.

My 2015 Ford Explorer is having fumes in the car. The dealership has charged me for an oil leak, cracked exhaust and now wants me to pay for a muffler. There is still exhaust fumes coming into the car making it hard to drive in the cold.

My steering column was fine one day, and then very loud the next. We took the car to our dealership. They figured out what was wrong... the steering gear went out which caused the complete steering gear assembly to be replaced. But, then they could not get the part from Ford. They said it was a "known issue" and Ford was not releasing the necessary part to have this repaired. They had my car four weeks before Ford agreed to ship the part. I am guessing they had to make sure the parts in inventory would not have the same issue. They would not release my car back to me because they deemed it "unsafe to drive". Finally five-six weeks later, I have my car back repaired.

Water pump damaged the engine and water pump replacement cost is high and I cannot afford that kind of service because a stupid designed engine. The part is really cheap compared with the cost of the labor and hours to replace. Suggested from the mechanic replace the engine and the cost is high . I do not have a car anymore and they don’t want to do it.

The toe-link on the rear-passenger side wheel broke and caused the vehicle to fish-tail uncontrollably before going into the ditch and rolling. My wife was driving with our two sons, 3 & 1 at the time, luckily no one was physically injured apart from some minor bumps and bruises. After the fact, we found out there was a recall on this specific part and it was repaired but, again, there was a recall on the replacement part. We were never notified, we have friends with the same vehicle that were never notified and are still trying to get the part repaired. Since this part failed and subsequently our vehicle totaled we were forced to buy an older, higher mileage vehicle at an inflated cost. Does Ford bear any responsibility to make this right or does it not matter until there are fatalities?

the steering makes a loud pop noise when turning sometimes locks up

smell coming into cabin for explorer from vent, leak under vehicle, ford dealer says he didnt see a leak transmission shifted fine but he shut the vents off when he test drove the car to check for noise. took to dealer 3 times. PTU problem needs to be fixed on Explorer, money is tight and with inflation on the rise, i would think Ford wold do better helping customers with their problems, they need a way to work to pay the payment bc they want the car/truck/suv. DO BETTER.HAPPY HOLIDAYS!!!!

Air Bag system wire harness and components continually fail resulting in inoperable airbag system. Risk of injury to driver and passengers as airbags will not deploy while SRS Error light is occuring.

In 2015, when I leased a Ford Explorer XLT, I was never made aware or otherwise notified that a host of Ford models, including the 2015 Ford Explorer XLT had a long known design flaw in which the water pump, encased in the engine block, had a history of prematurely breaking and causing engine coolant to enter the engine and mix with the oil, and also into the oil pan, causing total engine failure, with no advance warning to and at the peril of the vehicle owner or operator, when the vehicle may come to a complete standstill or stop in traffic or in any operation placing the operator at risk of injury or in jeopardy of causing an accident or being subject to becoming an accident victim, plus creating the need to replace a new engine or a rebuilt engine into the vehicle. catastrophic damage in 2011 to 2020 models, with the replacement costs having to be borne by the owner of said vehicle because no recall had been undertaken, despite of their being a host of victimized owners. This incident happened to me and the 2015 Ford Explorer XLT vehicle I was driving. It occurred while I was in traffic and the exception caused total engine failure with no advance warning, no instrument panel warning and the entire engine had to be replaced at my personal cost of over $7,000. I attempted to negotiate with Ford Motor Company to no avail, and I had to expend the funds to acquire and install a rebuilt engine, at my own expense, to be able to continue to use the vehicle for my livelihood. Numerous correspondence with the dealership of origin, Liccardi Ford of Watchung, NJ, and the Ford Motor Company were fruitless. With all of the incidents and all the victims of this design flaw, a recall should have, in my opinion, resulted, but it did not. To my knowledge, which I have not been able to confirm, the design was corrected in newer models, but no assistance was afforded to the owners of the affected vehicles. I have sold the vehicle and it is not available for inspection.

The contact owns a 2015 Ford Explorer. The contact stated that the front driver’s and front passenger's side interior door trim started to detach from the door panel. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

The contact owns a 1998 Oldsmobile Intrigue 3.8. The contact stated that he smelled a fuel odor throughout the vehicle. The oil warning light intermittently illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the front valve cover and the front valve cover gasket needed to be replaced. The contact refenced NHTSA Campaign Number: 09V116000 (Engine and Engine Cooling). The manufacturer was notified of the failure and the contact was informed that the VN was not included in the recall. The failure mileage was approximately 139,000. Th VIN was unavailable

The contact owns a 2015 Ford Explorer. The contact stated while driving 60 MPH, the vehicle decelerated unintendedly, and the contact heard abnormally loud sounds coming from the engine. The contact was able to continue driving. The vehicle was taken to the dealer where the water pump was replaced due to the water pump seal being burned; however, the failure persisted. The dealer diagnosed that the motor pin fixers had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 110,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 50 MPH, the steering became very difficult to turn. The contact was able to steer the vehicle; however, extra effort was needed. There was no warning light illuminated. The vehicle was driven back to his residence and the vehicle regained power steering functionality after turning off and then restarting the vehicle. The contact stated that he recently started hearing a grinding noise coming from the transfer case. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the PTU transfer case needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

Water pump leakage I noted that my Ford was leaking fluid and took it in to be serviced. Upon review it was determined that the water pump needed to be replaced as well as the timing belt. Ford Explorer models from 2011 to 2016 had the most water pump issues. Consumers have continuously reported complaints with a few of all the models having leakage issues. I am not alone in this and it looks like several are indicating a class action lawsuit should occur as Ford knows this is an issue and has not completed a recall. https://www.vehiclehistory.com/articles/all-about-the-ford-explorer-water-pump-recalls The loss of engine coolant through a leak in the water pump can damage the engine. Without the engine coolant, the motor will overheat and lock up, causing the consumer to purchase a new engine. Ford Motor Company has repaired the issues when the consumer brings the vehicle in for service. No recalls have happened, so the customer has to pay for the repairs. Ford engines from this year have the water pump built inside the engine. When the pump fails, the coolant mixes with the oil shutting the engine down. A class-action lawsuit was issued, but there were no recalls. A recall needs to occur and Ford needs to fix for all impacted models and reimburse those who were impacted by this dangerous flaw.

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The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 MPH, there was a burning odor coming from the vents. The oil pressure warning light was displayed before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the water pump had failed causing coolant to leak into the engine oil, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 168,000.

My 2015 Explorer power steering failed while I was driving and resulted in no control of my vehicle. The Ford dealer has indicated that the Rack And Pinion Assembly, Part Number: E5BZ3504AM needs to be replaced. This is a serious safety concern. I had replaced this part a few years ago but fortunately that time I only experienced creaking noise while turning. Now Ford is telling the dealer there are no parts nationwide and my car is sitting at a dealership and has since August. This needs to investigated as Ford Motor Company will likely supply the service department with another one of these dangerous parts.

This vehicle has an internal water pump. Failure can destroy engine. Failure can cause vehicle to stop. Repair costs are approximately $3,500.

The contact owns a 2015 Ford Explorer. The contact stated while shifting to park(P), the message that the transmission was not in park(P) was displayed. The contact stated she shifted back to drive and then to park until the shift selector recognized that the vehicle was in park. The contact took the vehicle to the local dealer, where it was diagnosed with needing the shifter assembly replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V464000 (Parking Brake) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 46,382.

Steering wheel becomes stiff, and at times locks up while vehicle is in motion no matter the speed. I almost lost complete control when the wheel locked briefly while exiting the highway on a curved off ramp. Thankfully my wife nor my teenage daughter where operating the vehicle, I was. Having had experience in vehicle operations while in combat, I was able to regain control without further incident. This unpredictable malfunction should truly be looked into and rectified by manufacturer.

Power Steering Assist Fault on 10/17/2022. Steering wheel would not move (or was very difficult to turn the wheels at all). Had this occurred while driving it would have been near impossible for my wife to steer the car and likely would have caused an accident. Fortunately it happened first thing in the morning when starting the car in our garage. Towed to repair shop and they confirmed the entire steering rack needs replacement (electric steering). Warning light for same problem occurred 11/23/2021, but after restarting vehicle the warning indicator went away and the steering unlocked. Took to service shop but they could not replicate the problem and cleared the codes, and the code did not come back. This time however there is no solution other than to replace the entire steering rack at great expense.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 40 MPH, the vehicle stalled and then lost motive power. The engine temperature warning light was illuminated. The vehicle failed to restart. The vehicle was towed to an independent mechanic, and the contact was advised to tow the vehicle to the local dealer for diagnostic test and repair. The vehicle was then towed to a local dealer where it was diagnosed that the water pump needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 mph in the rain when the vehicle began to fish tale. The contact had to use excessive force in order to control the vehicle until they were unable to safely pull over. The hazards had to be used due to them needing to reduce speed to approximately 40 mph. The contact had taken the vehicle to a certified mechanic who aligned the wheels. The contact was informed that due to the repair for recall NHTSA Campaign Number: 21V537000 (Suspension) that they received there was no adjuster to correctly align the front and rear wheels. The manufacturer was made aware of the failure and referred them to the dealer. The approximate failure mileage was 94,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving on an incline, the engine stalled. The check engine warning light illuminated. The contact stated that her uncle who is an independent mechanic, looked under the hood and determined that the water pump had fractured and leaked over the engine and unknown coil and water pump needed to be replaced. The dealer was notified of the failure and an appointment was scheduled for the following month. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.

Driving down the road and making a right turn into a gas station, I heard a popping noise coming from the front, passenger, tire area. I let it go for a couple days but the noise didn't go away. A day earlier, I picked up the vehicle from Ford (had the recalls addressed). Never was informed of a problem with the front end what so ever...I decided to take the vehicle to Firestone. They checked and found the "rack and pinon" needed to be replaced because the popping noise was coming from inside the system. The repair was estimated to cost $2600.00. Firestone informed me that they called Ford for replacement cost and Ford said they didn't have any to sell. I've read various chat rooms for 2015 Ford Explorer issues and found NHTSA was aware of the problem but no recalls had been issued by Ford. NHTSA, I urge you to push the manufacturer, Ford, to issue a recall on 2015 Ford Explorers and have the rack and pinon issue fixed. This must happen before unsuspecting drivers and their passengers (let alone other drivers and maybe even pedestrians if the car's steering wheel was to lock up as has been reported by other drivers in chat rooms) are hurt or killed. I hope this complaint will be the one that compels NHTSA to act on a recall. After 20+ years working for DOT, I have hope that NHTSA will push Ford to act. Thank you.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 55 MPH, she was crashed into head-on by another vehicle which sent the vehicle backward into a guardrail. The air bags did not deploy upon impact. The contact's right shoulder hit the steering wheel and her head hit the pillar on the driver's side door. The contact sought medical treatment after the accident and received an X-ray on her right shoulder; the results showed no broken bones. The other driver was transported to the hospital by ambulance for leg pain. A police report was filed. The vehicle was towed to an independent tow yard where it remained in their possession. The manufacturer was notified of the failure and she was given a case number; she was then referred to the NHTSA Hotline for assistance. The vehicle had yet to be destroyed or repaired. The failure mileage was approximately 157,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at highway speeds, the steering wheel seized in a certain position with the "Steering Assist Fault Service Required" warning message on the instrument panel. Upon restarting the vehicle, the power steering failed to operate as needed and excessive force was needed to steer the vehicle. The contact was able to reset the vehicle and drove to the dealer where the vehicle was diagnosed with a defective electric steering rack. The manufacturer had been notified of the failure and was informed that there were no recalls on the vehicle. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 145,000.

Front windshield wiper cowl has disintegrated. Allows water to drip into glove compartment and passenger side flooring.

Front windshield side trim came off while driving.

Vehicle lost power steering while driving on highway. My self along with 4 other passengers was in danger of running into other vehicles . I was able to get vehicle to repair and the dealership service department has t replace the Electronic Steering gear and program. There were no prior warning before we lost control.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lost power steering functionality. The contact turned off the vehicle and allowed the computer to reset itself. The failure persisted. The power steering assists warning light was illuminated. The dealer was contacted; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000. The consumer stated that the vehicle was repaired but soon failed again. At the time of the second failure, the "Steering Assist Fault" was displayed on the dashboard, and it took multiple tries to get the vehicle moving again.

The power steering went out while I was driving. I had to hold the steering wheel all the way to the left just to go straight. Had the car towed to the dealership where I was informed the repair would cost $3000 and Ford will not cover any of it. Was told that Ford does not even make the part any more because they had so many problems so they would have to order a refurbished part in order to fix.

The contact owns a 2015 Ford Explorer. The contact stated that she noticed that the front passenger’s side door panel had started to detach. The vehicle was taken to the dealer where it was diagnosed that the trim panel needed to be repaired. Additionally, the contact stated that she heard noise in the rear driver's and passenger side wheels. The vehicle was taken to the dealer where the contact was informed that the rear wheel knuckle was previously replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 98,000.

Vehicle stopped suddenly as I was driving on the highway. When I was able to resume driving the vehicle began to drag as if there was no power. The check engine light came on. I was eventually able to reach a auto supplier who checked the engine light that reported that the blower fan motor was not working. This was a very dangerous situation as the posted speed limit is 55mph and my vehicle suddenly stopped on the highway.

2015 FORD EXPLORER ELECTRONIC POWER STEERING ASSIST MODULE RACK AND PINION MY WIFE STARTED THE VEHICLE AND A POWER STEERING LIGHT CAME UP ON THE DASH.WE HAD NO POWER STEERING,THANK GOODNESS IT HAPPENED IN OUR DRIVEWAY AND NOT ON THE ROAD SOMEWHERE. WE WERE ABLE TO GET THE VEHICLE TO THE NEAREST FORD DEALER AND THEY TOLD US THE ELECTRONIC POWER STEERING ASSIST MODULE RACK AND PINION WAS BAD. WE HAD TO PAY $2500 UP FRONT TO ORDER THE PARTS AND WERE TOLD THE PARTS WERE ON BACK ORDER AND MAY TAKE 2 WEEKS TO A MONTH OR MORE TO COME IN.THEY TOLD US IT IS A SAFETY ISSUE AND NOT TO DRIVE THE VEHICLE UNTIL FIXED.I STARTED LOOKING UP THIS PROBLEM ON THE INTERNET AND FOUND OUT THIS WAS HAPPENING TO MANY OTHER VEHICLES,FORD EXPLORERS THANKS FOR LOOKING INTO THE PROBLEM AND SAVING LIVES

At approximately 101,000 miles noticed a drip of coolant on garage floor . Inspected car , noticed empty coolant expansion tank and leak from water pump weep hole. Took to dealer and confirmed leaking water pump . Vehicle is not equipped with coolant monitor , most people would not of noticed this leak . This has lead to catastrophic engine failure on other Explorers leading to loss of power while driving.

The contact owns a 2015 Ford Explorer. The contact stated she noticed that the front driver’s side door trim was raised nearby the window. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door panel to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic who was able to glue the front driver-side trim back in place. The vehicle was repaired; however, the front passenger’s side door trim experienced the same failure. A dealer was not contacted regarding the second failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.

The contact owns a 2015 Ford Explorer. The contact stated the passenger’s side roof rail covering had detached. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 48,000. The VIN was not available.

The contact owns a 2015 Ford Explorer. The contact stated that the driver's and passenger side door trim panel started to detach from the window’s edge. The vehicle was initially taken to the dealer for a recall repair however, the contact stated that the dealer checked the door trim panel and stated that there were no issues found. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided the number to the NHTSA Hotline. The failure mileage was 114,000.

The contact owns a 2015 Ford Explorer. The contact stated that while pulling into the driveway at an undisclosed speed, the steering wheel seized with the Service Advance Trac and Steering Loss Stop Safely messages displayed. The contact related the failure to a faulty rack and pinion and steering column; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2015 Ford Explorer. The contact stated while her daughter was driving at an unknown speed, the contact stated that the vehicle was performing abnormally when the coolant temperature warning light illuminated. The contact stated that the coolant leaks while driving. The vehicle was taken to the dealer where it was diagnosed that the water pump cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 150,000

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel became inoperable. The power steering assist and advance track warning indicator lights were illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 69,053.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle overheated. The vehicle was taken to an independent mechanic who diagnosed that the water pump was leaking coolant. The mechanic informed the contact that the water pump and timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 139,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 70 MPH, the vehicle lost motive power. The contact was able to veer to the side of the road. The contact was able to jumpstart the vehicle. There was no warning light illuminated. The failure reoccurred while driving. The vehicle was towed to a local Pep Boys where the battery was replaced. Additionally, the contact stated that she noticed that coolant was leaking onto the ground in the driveway. The vehicle was taken to the local dealer where it was diagnosed that the water pump was leaking. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.

Sitting in my car one day and the engine coolant light came on, so I checked and noticed that it was low but I just had an oil change the prior week that included fluid checks. I purchased coolant and put it in no problem and the following week I'm picking up school supplies and notice fluid leaking from my car, checked coolant and it is all gone on the ground. Luckily I was somewhere to purchase more coolant in order to get it home. Local mechanic says that water pump is gone and it's gonna run about $2k-3k to fix.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized. The steering fault message was displayed while the advanced traction control warning light was illuminated. The vehicle was towed to the residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 70,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 40 MPH, there was an abnormally strong burning odor inside the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the turbocharging of the cooling lines was weakening. The vehicle was not repaired. The contact became aware of an unknown recall. The contact contacted the local dealer for the recall repair. However, the dealer informed her that the vehicle could not be repaired under the unknown recall as the VIN was not included. The contact stated that the failure had been reoccurring. The check engine warning light was illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

I was driving up north to spend the weekend camping with family and 2 hours into our trip two light went off one being the steering wheel check light a d the other being the advance trac light. I had to pull over completely because i was unable to drive the vehicle.

Coolant leaked because of failed water pumps which is a known problem by many Ford Explorer owners.

Water pump went out and had to have my vehicle towed and I was out of my vehicle for a month and half... Faulty water pump and Ford knows this that is why they have a law suit against them. Then where they put this water put makes the cost even more!!! $1500 labor and $500 water pump then from the water pump going out it mixed oil and water through my engine and leaked all over my compressor so that went out so I had to change that also and that was another $1000.. FORD SHOULD BE HELD RESPONSIBLE FOR ALL THES FAULTY WATER PUMPS BECAUSE THEY KNOW THEIR IS A PROBLEM WITH THEM!@!@!@!@

Every since I bought this vehicle I have intermittent power steering failure while driving. I was assured in the past that the toe link recall took care of this problem but I still continue to have this problem, although not as frequent as was before. While drive when it goes out I get the following errors flash: Service Advan Trac, Steering Assit Fault, and Hill start assist not available. These are the warnings that flashes. As of now, if I can get pulled over and turn off the vehicle and let it sit. Everything runs normal. But what is strange this last time I also got a Power Steering Low error flash up. This is dangerous and I can not believe FORD has not recalled my vehicle for the module when all the years and some of my years have been recalled for it. This is a $$$$ repair.

The contact owns a 2015 Ford Explorer. The contact stated while the vehicle was parked, there was an excessive amount of coolant fluid leaking from the vehicle. There was no warning light illuminated. The vehicle was taken to the local dealer and diagnosed with a defective water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 83,000.

The transmission went out in the car, because the Transfer Case was bad. I could have been stuck somewhere because of this problem. Ford needs to be more proactive on this. My daughter also had her transmission go out also. NOT OK!!!

This has been an intermittent issue for approximately a year. The vehicle experiences binding popping when turning. The steering sticks and takes a second to return to function. I have almost missed curves because of the malfunction. It has not been examined by a dealership, but by a few independent mechanics. Sometimes it cannot be duplicated and in other instances it happens so quickly the tech cannot assess the issue properly. I have not had any warning lights or alerts other than the activity. I am scared to drive my vehicle especially with my kids inside. I have read several forums and this is clearly an issue that Ford is aware of, but has chosen to do nothing about. Please help.

I purchased this vehicle in May 2021. Within a week after purchasing, the power steering went out completely. When this happened, an indicator came on the dash that said "Steering Assist Fault-Service required". Another indicator came on as well that said "Service Advancetrac". Not only did the power steering go completely out, but the selector that allows me to change modes from grass, snow, sand, normal conditions was not working either. It was no longer lit up and would not respond when I tried to change it. This exact same scenario has actually HAPPENED 6 TIMES NOW in the past year, with the most recent happening on June 21, 2022. Each time, it happens when I am going to a relatively slow speed (under 25 mph) and it is VERY difficult to get it off the road due to the power steering being out. I am only reporting now because I didnt' know how to report it, or that it would do any good at all to do so. When this happened that very first time a week after I purchased it, the dealership said that I would need to have something with the steering replaced. I complained that I had only had the vehicle for 1 week, so they took it back to repair it. The repair apparently didn't fix it becuase it keeps happening. I transport my children in this vehicle daily. If the power steering fails again at a higher speed, a collision is very likely. I do not know why the Advancetrac selector goes out as well when this happens, but it happens every time. Each time this happens, I have to get it to the side of the road, turn off the vehicle, let it sit for a few minutes, and it is usually back to normal when I start it back up. When this happens, there are no indications prior to it that something might be wrong. It is completely random when it happens.

When accelerating, an odor becomes prominent throughout the cabin of the vehicle. I can only describe the smell as exhaust. This smell usually goes away, or is too faint to notice after a few minutes. If this is exhaust, isn't there a possibility of Carbon Monoxide poisoning? At first, I thought the smell came from some kind of cleaner that the dealer had used when cleaning, but now over a year later, the smell still happens. Only after investigating this smell on the internet, I found that this appears to be a prominent issue with this vehicle.

Backup Camera failed and only works intermittenly. Mostly doesn't work. Because of the design of the car, it is very hard to see when backing up.

Driving 65-70 mph on highway headed home steering seemed a little stiff going into a curve then cleared up. 10 miles further down the road the steering seems a little hard to keep in my lane and then felt normal again. Coming into town slowing down to about 35-40 mph Service Advancetrac soon light came on. I slowed down as there was no where safe to pull over safely and turned on hazard lights until I could look for a spot to pull over and call my husband. Drove a couple more miles and pulled into a parking lot just as the steering loss light came on and all steering capability was lost. I’ve seen many complaints from owners of same make and model with this problem. Makes me curious why there is no recall on this year model when there are calls for this on previous year models

I took my explorer on June 7, 2022 and had toe link replaced due to recall. We were heading on vacation in it on June 11 and almost wrecked. We took to a garage and we’re told the wrong toe link was put on it because there are no adjustments on it to line it up. On a wet road and when you hit a bump the back end of the explorer wants to slide around. We ruined our tires driving it. It ate the tires on the outside almost down to the wires. The wheels are tiled wrong. It can not be lined up due to toe link being to short and no adjustments on them. It is very dangerous to drive now. We called [XXX] in Morehead Kentucky where they were replaced. They said if it is the parts you sent they couldn’t do anything. Something needs to be done because it deadly to drive right now. My husband is taking off work to take it to Tim Shorts tomorrow to let them look at it. We need the proper toe links put on it and we need a new set of tires due to the damage these have caused. These toe links put myself, my husband and our son’s life in danger. My husband told them if they would have lined it up as they should have they would have known they were the wrong toe links. If I have to I will get a lawyer but I hope I do not have to. We just want the proper toe links and a new set of tires. I will need something to drive while waiting for the repairs. Thank you Sincerely [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2015 Ford Explorer. The contact stated that the passenger’s side front door panel was delaminating. The contact stated that there was a recall regarding the defect however, the recall had since expired. The dealer was contacted and the contact was informed that the vehicle was included in the recall. The contact was informed that the recall repair was to replace the door panel. The dealer had referred the contact to the manufacturer to inquire if the recall could be completed. The vehicle had not been repaired. The manufacturer was contacted and confirmed that the recall had since expired. The contact was referred to the NHTSA to file a complaint. The approximate failure mileage was 75,000.

The contact owns a 2015 Ford Explorer. The contact stated that while parked or while driving during inclement weather, water would enter the cabin of the vehicle. The contact stated that the rain caused an electrical failure in the vehicle that caused the radio, windows, and other electrical equipment to not function properly. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the roof rack needed to be replaced. The contact stated that she was concerned about the electrical failure that was caused by the soft roof rack. The vehicle was not repaired. The dealer and manufacturer were notified of the failure. The approximate failure mileage was 92,000.

The windshield trim on the passenger side flew off the vehicle unexpectedly while driving 70 mph on the freeway. The piece hit the windshield and then flew off and could have struck a vehicle behind me or caused someone to swerve unexpectedly. This is extremely dangerous. There was no warning lights or indicator light. While searching for recalls online numerous people have complained of this happening to them unexpectedly.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the engine temperature gauge indicated the engine temperature was high and overheating. The vehicle was taken to an independent mechanic who diagnosed that the water pump had failed. No further information was available. The vehicle was not yet repaired. The manufacturer and local dealer were contacted but no assistance was offered. The failure mileage was 123,000.

2015 Ford Explorer XLT was parked at gas station and when returning I got a warning light “Engine coolant over temperature”. Coolant leaking in a puddle on front passenger side at bottom of motor indicating the same water pump issue everyone else has mentioned. Was able to make it to an Auto Zone down the road and the reservoir was nearly empty. Added more coolant and is still leaking out. With this flawed design causing people to pay thousands out of pocket, Ford should recall or reimburse vehicle owners.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized. The contact manually steered the vehicle. The vehicle was taken to an independent mechanic and diagnosed with power steering module failure. The mechanic informed the contact that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

Steering locks up while driving, no warnings or anything just cannot steer the vehicle.

The contact owns a 2015 Ford Explorer. The contact stated while driving 25 MPH, the vehicle lost power steering functionality. The Power Steering Assist Fault and Service Advance Tract messages were displayed. The contact veered to the side of the road and waited. The contact continued driving the vehicle using extra effort to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.

The Ford electronic rack and pinion system just failed. No warning light, no advance notification. Driving vehicle down road and abs ability to steer vehicle becomes impossible. Stopped vehicle and brought to dealership. In any other circumstance this could have led to a crash with injuries or death. Googled problem, and innumerable instances of this happening with Ford vehicles. Surprised this isn’t a recall item already!!

The timing chain needs replaces. The phasers are causing the timing chain to stretch. As reported here: https://www.f150ecoboost.net/threads/ford-recall-force-on-2011-2015-phasers-and-timing-chain.32250/

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact stated that the driver’s and passenger’s side middle row captain chair inflatable seat belt receivers had malfunctioned and were inoperable. The contact indicated that the passenger’s side seat belt receiver housing and the internal clip had initially fractured and later the driver's internal clip had fractured making the seat belts unusable. The vehicle was taken to an independent mechanic who diagnosed that the seat belts needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 106,000.

The contact owns a 2015 Ford Explorer. The contact stated that while his wife was driving approximately 25 MPH and making right turn, the steering wheel suddenly malfunctioned and became difficult to turn causing the vehicle to drive off the road. The vehicle was taken to the local dealer who diagnosed that the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 163,000.

The brake light goes on for a couple of minutes then goes off also the engine oil comes on when I had already change it but then comes off as well . Both light randomly come on and off might be a electrical problem . Suspension is really bad my car goes like if it’s going on bumps then it stops then again, does it randomly . Also car shakes

Electronic power steering failure, no warnings no lights on dash, steering completely bound up was unable to control vehicle, vehicle came to a halt on side of road narrowly missing a service pole, powered off vehicle and started again, steering was active but decided not to risk driving and called a tow

VEHICLE HAS APX 78000 MILES WITH A BROKEN WATER PUMP. THEY ARE SUPPOSED TO BE GOOD FOR 100K MILES. MANY PEOPLE HAVE GOTTEN THEM REPLACED TO HAVE THEM BREAK AGAIN WITH IN A YEAR.

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 55 MPH, the power steering failed to operate while the power steering system and advance track warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000. The VIN was not included.

The contact owns a 2015 FORD Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The cars timing chains are being stretched way to early in the mileage. I have a repair that will cost over $3500 to replace the VCTS, guides, chains, tensioners, solenoids and water pump. All of this with under 75,000 miles on the vehicle. This same issue is also on the ford f-150's that has the same issue and the exact same motor is in the explorer but for will cover the f-150 issues and not the explorers.

Electric power steering rack and pinion failure -- no communication to steering module. Currently available for inspection but may require immediate repair or sale of vehicle due to requirement of drivable vehicle. Inability to steer may have resulted in damage to person, vehicle and/or property if not immediately realized and car parked. Problem confirmed by independent service center (AAA Carolinas service center). No inspection of vehicle or component by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem prior to the failure, although irregular but continuous issues with sensor re: putting transmission in park for 2+ years.

The water pump that is incased inside my engine has started leaking at only 75,000 miles with very few of those miles in the last 2 years as I've hardly been driving because of the pandemic. I was not aware of this issue and there was no warning or alert until I took my car in for a safety recall for my seat belts and to have another defective issue of the heater fan being stuck on defrost fixed that I should not have to be paying $5,000 out of pocket for. I have ready many similar complaints and this is a HUGE safety issue and they need to have a recall on these since the engine can seize up with little to no warning. I was lucky that they just happened to check for me before I had to replace my entire engine or worse!

Rack and pinion failure while driving vehicle at speed. Unable to turn steering wheel without strenuous effort. Terrain Management fault, Advance Trac fault and Steering Assist fault lights/warnings indicated on dashboard.

hand free smart trunk on my car doesn’t go up all the way, when I go to put stuff in a trunk I got strucked to my head several times, when I also push the trunk up not to get hit the hydraulic bars gets lose and the trunk falles down and struck my head few times left me with bruises, it’s very dangerous

rear-view camera doesn't not come on when you back up and says contact ford dealer

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 19V435000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Water pump started leaking at 50k miles

October 30, 2020, Ford issued a recall, 20S62, NHTSA recall 20V675. I have had the recommended inspection completed. However, as of March 7, 2022 (17 months later) Ford says the replacement parts are not available and they don't know when they will be available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 20V675000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recalls.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, a carbon monoxide odor was detected coming from the cabin air vents, which caused the contact and his passenger to have headaches. The vehicle had previously been serviced by the dealer for the recurring failure. The dealer had diagnosed the vehicle with an unknown failure, and an unknown part was replaced; however, the failure recurred. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 86,000.

The steering system failed twice without notice. The car would not steer while running, nearly causing an accident. The problem had been reproduced and confirmed by the dealer. Uknown if the component was inspected by the manufacturer. There were no warning lamps or messages, the steering simply stopped responding and locked up.

When making a right hand turn I noticed that the car began making knocking/thumping noises. Shortly after those noises began, when I attempted to turn left the steering wheel got stuck in the left turn position. I had to jerk the steering wheel hard to get it to straighten out. If I had not been able to get it straightened out I could have driven off the road or into oncoming traffic. Ford had to replace the entire steering rack and the dealership acknowledged that this is a known issue for 2015 Explorers.

Hello I went to the dealership many times. Every time I go for the recalls. They saying that the parts not available. I’m not sure what’s going on. They keep telling me try with us in a month. This is unprofessional and unacceptable. The recall for the suspension and the passenger door panel. By the way I tried 2 different dealership. On in eat Rutherford.NJ. And on I. Hackensack,NJ. Please advice.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle there was an odor of mildew inside the cabin of the vehicle. Upon inspection, it was discovered that water had leaked under the floorboards and the carpet was extremely wet causing black mold to develop under the carpet. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 124,000

I was driving and my power steering failed. The following messades appeared on my dash: Terrain Management System Fault Service AdvanceTrac Hill Assist Fault Electric Power Steering Failure. I was able to turn off the car and turn it back on again and the messages went away and my power steering worked again. A few days later, same issue occurred and the power steering never came back. Very hard to turn currebtly. I did some research and found that Ford had issued a recall for the same issue in previous years for the Explorer. I also found thousands of other owners had the same issue with the 2015 Explorer. Ford needs to step up and issue a recall on the 2015 Explorer for the power steering issue gefore someone is injured or killed.

The contact owns a 2015 Ford Explorer. The contact stated that while driving his vehicle at approximately 50 MPH, the check engine light illuminated, and he smelled as if something was burning. The contact stated that he then pulled over and waited until the smoke cleared before driving the vehicle again. The contact stated that he then took his vehicle to get serviced for an oil change as he thought that may be the cause of the failure he was experiencing. The contact stated that while getting his vehicle serviced he was advised that it was liquid of some sort leaking into the engine. The contact stated he then contacted his independent mechanic to get his vehicle diagnosed. The contact stated it was confirmed by his mechanic there was fluid leaking into the engine and that the failure he was experiencing was identical to vehicles of the same year, make, and model vehicle upon doing research. The contact stated he contacted the manufacturer and was advised to contact NHTSA. The failure mileage was 88,000.

Water pump was leaking. Got warning indicating the coolant levels were low. Filled up coolant and was empty a couple weeks later. Was 14 hours of labor to fix. Mechanic said they get ford explorers with the same issue about 2 times per week. Should be a recall.

Halogen headlights (9005) are extremely dim which is a known safety issue. Customers are upgrading from halogen to led and xenon. I believe newer explorers upgraded headlights to led. I want Ford to recommend Led headlight alternative at my cost or fix this problem with recall. Drivers are flashing their headlights at nighttime because they think my lights are not on? Many hits on the internet concerning Ford Suva/truck halogen headlight issues.

The steering on my 2015 Explorer, the rack and pinion, is broken. My SUV has only 55K miles and has never been driven off-road. For repairing this issue, the cost is $3300. I called Sheehy of Gaithersburg, from whom I purchased the SUV, and told them the problem after finding out that this was a known issue. According to them, they are aware of it, but there is no remedy at this time. I was a bit bewildered because there was a remedy, i.e., fix the rack and pinion. Nevertheless, I was told that it was okay to drive with faulty steering despite the safety issue; furthermore, I won't be reimbursed if I decide to fix it. I am just so disappointed that Ford is okay with taking such a position, especially since it is a known safety issue.

“CO” Carbon Monoxide Poisoning, Re: Ford Motor Company (No.0:14-cv-61344-WPD 2015 Ford Explorer Sport, “CO” Carbon Monoxide Poisoning, 2015 Ford Explorer Sport, A grate Mechanic has no idea on Vapor Collection or Chemical Analysis To; Ford Motor Company Customer Relations [XXX] Attention; [XXX] 07/06/2021 03/04/2021 Case Number [XXX] and Other CAS Numbers Since Initial and Continual, Complaint Filed 08/20/2015 and Continuing Even Today From; [XXX] Military USAF Retired TSgt [XXX] Subject; This was my 17th Ford Purchased, and MY LAST… I Purchased My 2015 Ford Explorer Vin [XXX] and Filed a Complaint 08/20/2015 Requesting Help from Rich Ford Albuquerque New Mexico with the Carbon Monoxide in my 2015 Ford Explorer Sport Vin [XXX] that is Continuing Today see notes attached, 08/20/2015 I Bought My NEW, 2015 Ford Explorer Sport, Vin [XXX] For $59,000 Dollars At Rich Ford Auto Dealership, (505) 292-0000 8601 Lomas Blvd NE, Albuquerque, New Mexico. 87111 (505) Service Righter [XXX] in 08/20/2015 Now Service Manager [XXX] Rich Ford Service Manager [XXX], confirmed they have done this and all notices from Ford, TBS16-0165 became Ford recall program 17N03 and supplement #1 dated October 26/2017 expires December 31/2019 Service Manager [XXX] Informed me that I would be charged for any further Service I filed complaints 08/20/2015 up Until Today with, Rich Ford, Ford Motor Co, Ford Motor co.com, with NO response. Co2 Carbon Monoxide Exhaust Complaint, I have become; Red Skin, Sleepy, Sick, Nauseous, Vomiting, 08/20/2015 The Rich Ford Auto Dealership Salesman Informed me that this was that new car smell, I filed complaints 08/28/2015 Until Today with, The Rich Ford Auto Dealership Salesman Infor INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I was driving my Ford Explorer and pulling a trailer behind it. I was about half way through a left hand turn at a major intersection when the power steering stopped working and my vehicle jerked hard to the right. Myself and my family were put at risk due to me barely being able to control the vehicle enough to avoid a collision with another vehicle, a telephone pole, and a curb after the steering system failed. The vehicle was taken to the dealership where the entire steering system was replaced at the cost of $2,500 to my family. There were no indications of any problem before this occurred.

I was pulling out on busy road and once i entered the road the car started to shutter. The vehicles power train management. System error flashed on the dash and I lost all power to the engine. I put my foot to the floor and nothing happened. Lucky I was nearly able to get over to the side of the road. I then put the vehicle into park and the engine started to shake violently. I then shut the car off to make sure the engine did not get any further damage. Once turned back on everything seemed normal. This was ver scary. Ford needs to address this issue as it seems to be more common after doing research.

My child was trying to buckle her seatbelt (right seat, middle row) and the part that you insert the metal into snapped apart. HUGE safety issue. What if it broke during an accident. We were sitting still (car in park) in our driveway thankfully.

Explorer has approximately 69k miles. Rack and pinion has to be replaced. Rubbing sound when wheel is turned and steering wheel 'sticks' when turned. Power steering power is also affected. Not under warranty. Checked by independent repair shop.

Vehicle placed in park, driver exited vehicle, vehicle disengaged from park and advanced forward. Vehicle stopped by crash. Ford customer relations was notified and documented concern. Driver injured attempting re-enter vehicle to apply brake. Powertrain assembly or shift linkage possible result of issue.

Was driving at a speed of 45 mph. Suddenly my power steering went out. Could barely steer it. A steering assist fault service required and advance trac system lights came on. My 4 wheel drive did not work. I have had this vehicle for 3 years and only put 20,000 miles on it. It has a little over 100.000 miles on it. It is gonna cost me 2400.00 to have this issue fixed. I noticed a lot of 2015 Ford Explorer Sport vehicles are having this concern! Please help us!! Thank you so much!

Water pump and leaking

This is the 4th time this has happened. When driving on the highway all of a sudden warning bells go off dashboard lights up indicating Terrain Fault. Power steering goes out almost causing me not to make my turn. I pull over and look and I have error about Power assist, terrain fault and one other I don’t remember. At this point I am under able to steer the vehicle. So I turn it off for a few minutes and restart it and what do you know…. Everything is just fine. This is very sporadic and by the time I take it in to read codes none are there. When I speak to the dealership they act like they have never heard of this happening.

I was stopped on the highway behind two other cars that were also stopped at a lane merger. A car hit my vehicle from behind and the impact caused my vehicle to hit the car in front of me, and that car to hit the car in front of them. When I unbuckled my seatbelt and got out of my vehicle, I noticed that my seat (driver's seat) had reclined backwards. I have lower & mid back pain as a result of the crash. My vehicle is currently at a tow lot where it has been labeled a total loss.

The rack and pinion is bad and grinds when turning. Yes vehicle is available for inspection if needed. no warning lamped have shown up to date other than major grinding when turning.

The reverse camera randomly cuts out while I am reversing. I have almost hit cars and can't rely on it to back up safely.

My SRS air bag light came on intermittently and is now on all the time. A internet search showed many years of explorer also have this problem. It appears MANY owners are having this same safety problem and Ford is charging full price for repair. CLEARLY A SAFETY ISSUE WHEN AIR BAGS ARE NOT WORKING. A RECALL IS NEEDED!

The contact owns a 2015 Ford Explorer. The contact stated that while his son-in-law was driving, the power steering assists error message was displayed however, the vehicle was still drivable. The contact stated that the turn signal failed to stay in place while signaling left or right turn. The turn signal switch failed to operate. The contact stated that several days later while driving the steering wheel was difficult to maneuver. The vehicle was taken to the dealer a month later where the failure was diagnosed as the rack and pinion needed to be replaced. The vehicle was currently at the dealer for repairs. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 60,000.

My son-in-law was driving our car with his family and the power steering went out while on the highway. The error message on the car was “Steering Assist Fault Service Required’. He could barely control the car to get it off the highway and back home. My husband took it to the dealership the next day but the error message had disappeared. The dealer was unable to diagnose the problem because they couldn’t get the diagnosis code for the issue. Then I was out with my step daughter driving the car and the power steering went out, same error message along with a new error message that read “Steering Fault Service Now”. This has happened several times so we took the car back up to the dealership and they have told us that they can’t replicate the problem and can’t get the diagnosis code so they can’t fix anything. The car has been with them for five days. I explained to the service writer that this issue keeps happening and the car keeps giving us the error message. Are we supposed to just wait until it goes out again and we end up in a horrific car accident? I have read incidents on this site with the same year, make and model all talking about the same issue yet Ford hasn’t recalled the 2015 Explorer to fix this problem. We have photos of the error messages and showed the service writer yet as it stands now they can’t do anything.

The contact owns a 2015 Ford Explorer. The contact stated while driving 5 MPH and turning into a parking lot, the steering wheel inadvertently seized. The warning message "Steering Malfunction, Serviced Needed" appeared on the instrument panel. The contact stated that she turned off and restarted the vehicle however, the failure persisted. The contact was able to pull into a parking space with assistance. The vehicle was towed to the dealer who diagnosed that the steering column needed to be replaced, and that the failure was a manufacturer’s defect. The contact stated that the vehicle was not repaired and was towed back to her residence. The manufacturer was notified of the failure and advised the contact that they could not assist because there was no open recall related to the failure. The vehicle was not repaired. The approximate failure mileage was 125,000.

I drove to a soccer tournament with my wife and 3 small kids over 2 hours away from my home. about 5 mins away I received an alert that my advance trac system was disabled. When I was pulling in the hotel parking lot I received a warning that I had a steering system failure and to stop the vehicle. At this point it the power steering was totally disable and I barely missed hitting a parked car due to lack of steering control. I was able to guide the Explorer to an open space in the hotel parking lot. I was totally frustrated and terrified because if the failure had happened just two minutes earlier I would have likely crashed at highway speeds! So I was stranded in a new town 2 hours away from home with no idea how I was going to get home or how to get my Explorer diagnosed. I had the Explorer towed to a nearby dealership. (Midland Ford in Midland Michigan) to get it diagnosed. In the meantime I had to find away to get my kids and my wife back home 2 hours away before Monday morning (School & Work) without a car and on a Sunday. I was able to to find a way home but we arrived very early Monday morning. I am now facing a repair job of $2600. I surely do not think that I should pay for what is apparently a common and known defect for my Explorer. A clear safety issue that put me and my family at risk while leaving me stranded 2 hours from home.

The contact owns a 2015 Ford Explorer. The contact stated while driving 35 MPH, the steering wheel became difficult to maneuver. The "Steering Assist Fault Service Required" and "Service Advance Track" messages were displayed on the instrument panel. The contact pulled into a nearby parking lot. The contact stated she turned off the vehicle and when she restarted the vehicle, the steering wheel was easier to maneuver. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring while driving. The dealer was made aware of the failure and advised the contact to take the vehicle in for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 60,000.

Power steering assist light came on and I lost my power steering all of a sudden. Stopped car turned it off started again and it worked for a minute then came back on.

The contact owns a 2015 Ford Explorer. The contact stated that he noticed that the passenger’s side door panel was fractured, and the back of the trim panel was exposed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that they could not complete an unknown recall repair on the vehicle because the extended warranty had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 92,000.

Pulled on driver side door handle to open and handle came apart. Smaller piece fell off and larger handle part pulled out from the door.

While my son was driving our 2015 Explorer on the highway @60 mph a month ago, the black mounding trim piece on the driver’s side windshield went flying off, along with a rubber strip that caused him to swerve lanes, almost creating an accident. Then, last week I was driving on the highway through a construction zone late at night when a large black plastic piece(the trim molding on the other side of the windshield) flew off the passenger side and a two foot piece of thick gooey rubber was flapping on my windshield. Fortunately, there were no cars behind me as it occurred, because it startled me and I swerved a little bit & had to quickly pull off the road and ended up have to pull off the flapping/dangling rubber piece because it would not be go back on and was slapping tar on my windshield and body of the vehicle. Ford has advised they want nearly $1,100 to fix the issue which I see from numerous other posts, and from 3 other Explorers I’ve noticed this last week alone in my neighborhood with the same exact defect problem. This is obviously a well known issue as per the numerous posts here, the comments from the two Ford dealerships I’ve been to and a Safelite Auto Glass Repair shop who advised they’ve seen many of these same exact instances on Explorers. It’s unbelievable that the NHTSA hasn’t required Ford to do a recall on these, and it’s despicable that Ford hasn’t proactively offered to replace or repair these for owners, - but instead seems to have no problem gouging consumers on repairs that they tell them they need to pay for themselves!

When I purchased this vehicle I noticed there was a fawl smell like rotten eggs or sulfer when you would push on gas. I mentioned it to the dealer they said they kneew about it and there was a recall to fix it. I brought it in a few times as each time they never seemed to be able to fix it. It made my whole family sick, headaches, nauseua, sleepy. I was scared to drive my family in my car. I looked up this incident to see if others had same issue and there were many across the board that all said the same thing and FORD would not do anything about this. I tried to trade my car in manytimes and have them do an exchange they did nothing. I am ready at this point to hire a lawyer and sue FORD for this. what else can be done

The contact owns a 2015 Ford Explorer. The contact stated that while driving at undisclosed speeds, the vehicle lost power on several occasions. The vehicle was restarted and operated as designed. There was no warning light illuminated. The vehicle was taken to the local dealer and diagnosed with a faulty throttle body. The vehicle was not repaired. The manufacturer was notified of the but no further assistance was provided. The failure mileage was approximately 96,000.

The rear backup camera continually fails due to what appears to be a faulty electrical connection. It stops working while in the middle of a backup almost causing a collision. sometimes it does not work at all.

When I put my car in reverse and start backing up my backup camera screen flickers and then goes completeley blank. My 2015 Ford Explorer only has 31,000 miles on it.

Electronic steering assist gear failed and complete loss of steering was experienced. Driver was traveling at 45 MPH at the time of failure which could have resulted in serious injury or death. Ford was contacted 72 hours ago and has failed to make contact.

Driver side air bag light on.

Multiple times I have started vehicle and the “steering assist fault service required” light has come on. Never stays on for long and still able to drive car. Spoke with Ford dealership and they said I need to bring it in when the light is on. Well the light has come on as well as “service advance Trac” light and now I can not drive my car. Have lost all power steering. I have looked up recalls and see that this has been a problem for 2011-2013 and a lawsuit in process for 2016-2018. Not sure why 2015 is not also a recall because I have seen multiple complaints for the same problem. I believe this is a Ford problem and should not have to pay to have this fixed. I am lucky I was still in my driveway when this happened. I now have to pay a towing company to get my car to dealership to have serviced, when it could have been taken care of multiple times if it was included in recall.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the front windshield bonding fracture and disconnected structing another vehicle. The contact also mentioned that an abnormal fume odor appeared in the interior cabin from all vents. The vehicle was taken to the dealer where it was diagnosed and inspected which the technician was unable to duplicate the issue. The vehicle was not repaired. The contact mentioned a recall however while conducting a recall search there was NHTSA Action Number: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING) as a possible solution to the failure, however, the VIN was not included in the action number. The manufacture was notified of the failure and informed the contact that no recalls was under the VIN. The failure mileage was approximate 26,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the steering assist fault and service advanced track warning lights were illuminated, and the vehicle became difficult to steer. The contact continued driving for two miles from where the failure occurred to her residence. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The contact received notification of NHTSA campaign number: 20V675000 (Suspension) however, the vehicle was not yet taken to be repaired. The manufacturer was made aware of the failure and informed the contact to file a complaint with the NHTSA. The failure mileage was approximate 102,000

merging northbound 280 on the freeway, lost all power to vehicle.

Driving on highway at 65 MPH. All the sudden a "Terrain Management" fault error with a wrench icon appeared, and car lost speed and was vibrating. Turned the car off and then on and the fault cleared. The error message is not explained in the user manual and no suggestions how to fix it.

Front rack and pinion while driving experiencing loss of steering control could be fatal if not strong enough to control vehicle inspected and confirmed that it is the rack and pinion

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and Midway Ford (2777 Snelling Ave N, Roseville, MN 55113:(651) 636-8200) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Power train and control is bad

Rear backup screen failed to appear on screen. (Rapid flashing on and off)

The contact owns a 2015 Ford Explorer. The contact stated the sunroof was leaking into the cab and floored the floors with 45 inches of water. The contact took the vehicle to a body repair shop and drained the lines of the rooftop. The contact stated she continues to experience the failure. The contact called a local dealer to make them aware of the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford Explorer. The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. The contact stated the power steering warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the power steering assist module needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under any recall. The failure mileage was approximately 88,000.

The contact owns a 2015 Ford Explorer. The contact stated while his son was driving 40 MPH, the accelerator pedal was depressed and an abnormal sulfur odor was detected in the cabin of the vehicle. There was no warning light illuminated. The contact's son drove the vehicle to his residence. The vehicle was taken to the dealer and an unknown manufacturer’s recall repair was performed. The contact stated that the sulfur odor was still present while driving the vehicle. The contact reference NHTSA Action Number: EA17002 (Structure, Engine and Engine Cooling) and NHTSA Action Number: PE16008 (Engine and Engine Cooling, Structure). The vehicle was not taken back to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000.

The contact owns a 2015 Ford Explorer. The contact stated that rainwater was discovered inside the cabin of the vehicle on the front passenger’s side of the vehicle. Upon inspection, it was determined that a section of the front windshield seal had dry rotted allowing the rainwater to enter the vehicle and causing the front windshield to be unsecured. The cause of the failure was not determined. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 95,000.

In July 2020, after car had sat mostly unused from March 2020 to June 2020 due to the pandemic lockdown, steering binded up while turning left out of a parking lot at a slow speed. Had to yank the steering wheel to get it to return to normal steering. Made a popping sound when yanked. Didn’t happen again but in September 2020 started noticing a lot of popping when the wheel would turn left or right at slow speeds. Took car to Meineke. They diagnosed need for new front struts. These were replaced at a cost of $1000. Popping stopped until about November 2020. Noticed it again only intermittently when pulling out of driveway and turning steering wheel far left or right. Would hear a single pop sound. From then until June 2021 would notice this intermittently and had steering bind up again probably 2 more times. Very terrifying to have to yank hard to get steering wheel to turn correctly when driving in traffic. Steering did seem a little loose as well. After reading about the hundreds of complaints about rack and pinions going bad on 2014-2016 explorers and seeing that my car’s symptoms were exactly the same I knew this had to be the issue. I took the car to Meineke and they wanted $3600 to replace the rack and pinion which was way too much. Ford dealer at Oxmoor replaced for $1988. The car had 103,000 miles when the problems started. It had a certified preowned warranty through 100,000 miles so of course this wasn’t covered but a rack and pinion should not fail in a 6 year old car with barely over 100K miles. And having steering that doesn’t work is extremely dangerous. Ford needs to step up and take responsibility for this failure and do a recall in ALL explorers that are having this issue and replace the rack and pinions and reimburse those that have had to pay out of pocket for it. My father worked for Ford and I’ve been loyal to this brand but after spending over $3000 on a car in a matter of 6 months that is barely 6 yrs old, I’m done with Ford.

Steer gear column going out

Driving at interstate speeds I lost total ABS, Traction Control, and Stability Control systems. Putting the lives of my entire family at risk. Also catylatic converts have gone bad

EXHAUST FUMES INSIDE INTERIOR-This seems to only occur on road trips where fast and hard acceleration is needed for highway driving which is not something we normally due. Since we have owned the vehicle, on every occasion of strong hard acceleration there is a strong exhaust / spent fuel smell being brought into the cars interior. We have reached out to the local Ford Dealer several times but without satisfactory results. The exhaust fumes continue to exist in the cars interior upon hard and fast acceleration. My wife just returned from a interstate road trip with signs of exhaust fume poisoning with an extreme headache and very lethargic.What is it going to take for Ford to fix this problem or for a recall to be issued. Will it take fatalities or long term respiratory issues before anything is done to solace this issue. Besides the huge concern about the car owners safety and health; what about the potential diminished resale value of the vehicle due to Ford’s negligence to truly fix this exhaust issue.

Rack & Pinion failed on 09MAY21; I did not keep the old one, so unfortunately it is not available for inspection. My safety or the safety of others was put at risk; I was turning onto an active roadway from a local store parking lot, when the steering inexplicably locked up on me in the middle of the turn. It freed enough momentarily, by wrenching with all my strength back and forth on the wheel, to get back off of the road onto the shoulder. I narrowly avoided being hit by oncoming traffic in the southbound lane coming down the hill. Yes, the problem was reproduced & confirmed at an independent service center. He placed it on the lift, we both took turns turning the wheel slowly to the right and left; you could both hear and feel the distinct sound of gears clicking & popping after being turned approximately 2/3rds of the way to the right, then back to the left. We took turns standing under the rack and pinion electric steering box, if you placed your hand on the bottom/base, you could feel the hard thump when the wheel was turned as described above. The wheel would intermittently lock up, requiring us to yank hard on it both ways to free it up. No, it was not inspected by anyone aside from myself and the mechanic. No, there weren't any warning lamps, messages or other symptoms of the problem prior to the failure. It failed suddenly at approximately 93,000 miles.

2015 Ford Explorer. Consumer writes in regards to NHTSA safety recall 20V-675. Consumer would like to know when parts will be available to perform safety recall. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.

At 89,000 miles I was going 65 mph headed home when my window pillar flew off just so happen the vehicle behind us didn’t get affected by it. I am reaching out because there should be a recall on this. This is unacceptable for you to even pay for something with a part that will come off. Reach 100,000 popping noise when turning. What’s the issue Ford.

While driving my vehicle my power steering went out. This was while making a left turn. Luckily there were not other vehicles in close proximity and I was able to safely pull into a parking lot. The Ford dealership said that it is the steering rack and after some online research this seems to be a common issue that isn’t being recalled by Ford.

The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to an independent mechanic and was referred to an authorized dealer. The local authorized dealer was contacted and made aware of the failure. The vehicle was not yet diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

WHEN STOPPED FOR THE AT LEAST THE DURATION OF A STOP LIGHT, WHILE IN DRIVE WITH BRAKE PEDAL COMPRESSED, CAR WILL SOMETIMES DROP IN RPMS AND ALSO ATTEMPT TO ACCELERATE FORWARD.

WHEN DRIVING AT LOW SPEEDS, BELOW 30 MPH, STEERING BECOMES DIFFICULT AND WHEN TURNING THE STEERING WHEEL AND RELEASING IT COMING OUT OF A TURN, THE STEERING WHEEL GETS STUCK BEFORE IT RETURNS TO THE STRAIGHT POSITION. WHEN DRIVING AT HIGHWAY SPEEDS, THE STEERING WHEEL IS VERY DIFFICULT TO TURN, ALMOST AS IF THE POWER STEERING HAS STOPPED WORKING. HOWEVER, NORMALLY AT HIGHWAY SPEEDS, NO POWER STEERING IS NOT AN ISSUE, BUT BECAUSE THIS MODEL HAS AN ELECTRIC POWER STEERING MOTOR, IT SEEMS THAT THE ELECTRIC MOTOR FIGHTS THE OPERATOR AT HIGHWAY SPEEDS. THE RESISTANCE FELT WHILE TRYING TO STEER AT HIGHWAY SPEEDS IS VERY SEVERE AND ALMOST CAUSED AN ACCIDENT, AND THE RESISTANCE OF THE STEERING WHEEL TO GO BACK TO STRAIGHT AT LOWER SPEEDS IS ALSO SEVERE.

I TOOK MY 2015 FORD EXPLORER XLT IN TO FORD DEALERSHIP TO HAVE RECALLS TAKEN CARE OF TO SEE IF THE ONE RECALL WOULD TAKE CARE OF THE STEERING PROBLEM AND IT DIDN'T. WE HAVE BEEN DRIVING THE EXPLORER SINCE JULY OF 2020 WITH NO POWER STEERING BECAUSE IT'S OUR ONLY VEHICLE. DEALER SAID IT WOULD COST ME 140.00 FOR THEM TO FIND OUT THE PROBLEM. CAN'T AFFORD IT. IS IT GOING TO TAKE SOMEONE TO BE KILLED FOR FORD TO TAKE CARE OF THIS PROBLEM??????? MY WIFE DROVE TO THE STORE WITH NO PROBLEM AND SHE CAME OUT AND GOT IN AND STARTED IT AND HAD NO POWER STEERING.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 45 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO DAMEROW FORD (12325 SW CANYON RD, BEAVERTON, OR 97005, (800) 732-8633) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

I NOTICED THAT I STARTED TO FEEL LIGHT HEADED AND WENT TO MY DOCTOR. AT FIRST IT WAS THOUGHT TO BE MY ALLERGIES. THE CONDITION ONLY WORSENED TO THE POINT WHERE I COULD NOT STAND WITHOUT GETTING DIZZY. I COULD NOT WORK AND HAD RINGING AND LOSS OF HEARING IN MY ONE EAR. IT WAS AROUND THIS TIME THAT I STARTED TO NOTICE A SULFUR SMELL COMING FROM MY VEHICLE. THE MORE I DROVE THE CAR, THE WORSE THE SMELL GOT TO THE POINT WHERE YOU COULD NOT DRIVE THE CAR. I LOOKED INTO THE SITUATION AFTER SPEAKING WITH MY STEP FATHER WHO IS A MECHANIC AND HE REPORTED AN ISSUE WITH EXPLORERS. I TOOL TO THE DEALER AND THEY SAID IT WAS A DIFFERENT ISSUE AND THAT THE WARRANTY HAD JUST RUN OUT. I CONTACTED FORD WHO SAID THEY WOULD FOLLOW UP AND DID NOT. I CALLED THEM BACK AND THEY ARE STATING THAT THERE IS NOTHING THEY CAN DO. NO WARNING LIGHTS CAME ON IN THE CAR AND IF I WOULD NOT HAVE HAD MY SENSE OF SMELL I COULD NOT HAVE BEEN ABLE TO FIGURE OUT WHAT WAS GOING ON AND COULD HAVE INJURED OR KILLED MYSELF OR OTHERS FOR THEIR FAULTY VEHICLE. I UNDERSTAND THAT VEHICLES BREAK DOWN, BUT THIS IS A KNOWN ISSUE AND THEY DID NOT ISSUE A RECALL. THE SAFETY CONCERN IS STILL THERE AND I COULD HAVE KILLED MYSELF OR OTHERS BECAUSE OF THEIR NEGLIGENCE AND LACK OF CONCERN FOR THE SAFETY OF THEIR CUSTOMERS.

FORD EXPLORER 2015 4WD (79,000 KM), CURRENTLY NOT COVERED BY WARRANTY OR RECALL. ON MARCH 2020 WHILE THE VEHICLE WAS UNDER WARRANTEE WITH 70,000 KM, I'VE EXPLAINED TO FORD DEALER THAT THERE IS STEERING PROBLEM APPEARED SUDDENLY WHEN DRIVING, THEY MADE COMPUTER AND TECHNICAL CHECK BUT NO CODE ARISE, THEREFORE, THEY INFORMED ME THAT NOTHING FOUND AND IT MAY NOT REPEATED AGAIN. ON JANUARY 2021 (THE VEHICLE BECAME OUT OF WARRANTY) - 76,440 KM, THE SAME PROBLEM APPEARED WITH WARNING LIGHTS SHOWN SUDDENLY (TERRAIN MANAGEMENT SYSTEM FAULT, SSERVICE ADVANCE TRAC, POWER STEERING ASSIST FAULT) 'THIS HAPPENED APPARENTLY AND SUDDENLY WHILE DRIVING ON HIGHWAY AS THE STEERING SUDDENLY STOP WORKING AND MOVING AND I COULDN'T CONTROL THE CAR AND WAS ABOUT TO HAVE A HORRIBLE ACCIDENT. I'VE HARDLY STOPPED THE CAR ASIDE SWITCH-OFF AND RESTART IT THE PROBLEM DISAPPEARED AND SEND IT TO THE DEALER WHO IN TURN CHECKED AGAIN AND INFORMED THAT NO FAULT IS DETECTED DESPITE SHOWING THE RECORDED VIDEO TO THEM OF THE SAID PROBLEM. THE SAME PROBLEM HAPPENS SUDDENLY MANY TIMES WHILE DRIVING, IT HAS APPEARED RECENTLY AT 79,000 KM (KINDLY SEE THE ATTACHED SNAPSHOTS). TILL NOW, I DON'T KNOW HOW TO ACT AS I'M SPENDING A LOT MONEY FOR CAR CHECK TO FORD WITH NO OUTCOME WHEREAS FORD MANUFACTURER IS NOT ABLE TO DETECT THIS FATAL DANGEROUS DEFECT, AND ALSO IT'S NOT COVERED BY RECALL DESPITE BEING VERY DANGEROUS ON PEOPLE'S LIVES.

RACK AND PINION STEERING HAS GONE BAD. CLICKING SOUND WHEN TURNING AND STEERING UNSTABLE. FEELS VERY UNSAFE AT ANY SPEED.

MY 2015 EXPLORER'S POWER STEERING HAS WENT OUT. I ALSO HAD A 2016 EXPLORER THAT THE SAME THING HAPPENED TO. I HAD A WARRANTY ON THE 2016 MODEL SO THE DEALERSHIP REPLACED THE STEERING RACK AND PINION ON IT. BUT MY 2015 MODEL IS MY HUSBAND'S ONLY VEHICLE TO DRIVE TO WORK AND WE DO NOT HAVE 2500$ TO GET IT FIXED. THIS IS UNACCEPTABLE! THERE HAVE BEEN SO MANY PEOPLE WITH THE SAME ISSUE I CAN'T UNDERSTAND WHY THERE ISN'T A RECALL FOR SUCH A DANGEROUS EXPENSIVE PROBLEM.

THE HIGHWAY WHILE ON THE HIGHWAY. I WAS DRIVING. AND THE CAR SUDDENLY HAD NO WAS ON EVERYTHI PULL OVER BUT I HAD TO PULL OVER. BECAUSE. THE CAR DIDN'T SHUT OFF, BUT I STEPPED ON THE PEDAL AND THERE WAS NO POWER. SO I PUL THE ROAD TO THE SIDE OF THE ROAD. AND TURNED THE CAR OFF. I STARTED IT BACK UP AND DID FINE AND WENT HOME. BUT THIS WAS DANGEROUS. IT HAPPENED AGAIN. WHEN I WAS AT A RED LIGHT, IT TURNED GREEN. I STEPPED ON THE PEDAL AND THE CAR DID NOT MOVE. I THINK IT'S SOMETHING IN ELECTRICAL OR THROTTLEL NOT SURE.

PASSENGER SIDE A PANEL HAS BEEN LOOSE FOR MANY YEARS, BUT FLEW OFF WHILE DRIVING. THIS HAPPENED WHILE ON THE HIGHWAY AND SMACKED INTO MY WINDSHIELD. VERY DANGEROUS FOR THE DRIVER AND OTHERS ON THE ROAD!!! I HAVE SEEN NUMEROUS ISSUES WITH THIS ONLINE AND DON'T UNDERSTAND HOW THIS HASN'T BEEN RECALLED.

OUR INSTRUMENT PANEL AIRBAG LIGHT TURNED ON INTERMITTENTLY SINCE 2026. FORD WAS UNABLE TO DIAGNOSE AN ISSUE UNTIL MARCH 27, 2021. THE WARNING LIGHT HAS REMAINED ILLUMINATED WHILE IN THE REPAIR SHOP. THEY FOUND A FAULT CODE AND IT IS ATTRIBUTED TO TSB 16-0001. WE ARE NOW RESPONSIBLE FOR AN ALMOST $1,000 REPAIR BILL ($150 DIAGNOSIS CHARGE AND $800+ REPAIR). THE REPAIR IS DUE TO FAULTY WIRING CONNECTIONS. OUR AIRBAGS ARE NOW SUPPOSEDLY INOPERABLE.

7 MONTHS AGO STARTED HEARING A GRINDING SOUND WHENEVER I TURN THE CAR AND REPORTED IT TO THE SERVICE DEPARTMENT OF THE FORD DEALER WHEN I HAD MY OIL CHANGE. THEY REPORTED THAT THEY FOUND NOTHING WRONG. HOWEVER THE ISSUE CONTINUES AND IS OCCURRING MORE FREQUENTLY. YESTERDAY I BROUGHT TO THE DEALER FOR AN OIL CHANGE AND REPORTED THE THE SAME PROBLEM. THIS TIME THEY SAID THAT MY RACK AND PINION STEERING NEEDS TO BE CHANGED A THE COST OF $2500. THIS IS UNEXPECTED AS I'VE NEVER OWNED A CAR THAT HAD A THIS PROBLEM. ALTHOUGH I HAVE 100K MILES IN IT, ALL OF IT IS FROM FREEWAY DRIVING. NOW WHEN I RESEARCHED THIS ISSUE AND IT IS A COMMON PROBLEM WITH THIS VEHICLE. THE DEALER THAT I GO TO MUST KNOW THIS IAND REASSURED ME THAT THERE WAS NOTHING WRONG WITH MY VEHICLE WHEN I FIRST LET THEM KNOW A FEW MONTHS AGO, I THINKS THEY WERE NEGLIGENT IN LETTING ME KNOW AND AT THE VERY LEAST WARNED ME OF WHAT COULD HAPPEN. NOW I HESITATE TO DRIVE THIS VEHICLE FOR SAFETY REASONS. GOOD THING I HAVE NOT HAD ANY STEERING ISSUES WHILE ON THE ROAD. BUT FOR SOME UNKNOWING DRIVER, A FROZEN STEERING WHEEL COULD SPELL DISASTER.

POWER STEERING HAS GONE OUT IN MY EXPLORER WITH ONLY 62K MILES. HAVE BEEN TOLD THAT IT IS THE STEERING RACK AND PINION THAT NEEDS TO BE REPLACED. MY STEERING WHEEL LOCKED UP GOING 35 MPH IN NORMAL TRAFFIC AND I ALMOST HIT ONCOMING TRAFFIC. HUNDREDS OR EVEN THOUSANDS OF OTHER PEOPLE ARE HAVING THIS PROBLEM! FORD IS LUCKY THAT MY TWO SMALL CHILDREN WERE NOT IN THE CAR WHEN THIS HAPPENED. THERE REALLY NEEDS TO BE REVIEW ON THESE CARS AND A RECALL BE MADE BEFORE SOMEONE DIES!

SUDDEN FAILURE OF THE POWER STEERING SYSTEM REQUIRING COMPLETE REPLACEMENT OF THE POWER STEERING SYSTEM. ALSO DISABLES THE FORD ADVANCE TRAC SYSTEM. OCCURRED WHILE IN MOTION AT SLOW SPEED W/ MAX SPEED OF 20 MPH. THE DEALER INDICATED THAT THE COMPUTER MODULE FAILED AND REQUIRED THE WHOLE SYSTEM TO BE REPLACED. OCCURRED IN THE PARKING LOT. NOT THE FIRST INSTANCE OF SUDDEN FAILURE, BUT USUALLY STOPPING AND RESTARTING THE CAR CLEARED SIMILAR ERROR, NO OBVIOUS SIGNS OF WAR OR LEAKS/OTHER DAMAGE. PREVIOUS CORRECTABLE INSTANCES OCCURRED IN SIMILAR CONDITIONS.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD MADE ABNORMAL SOUNDS WHENEVER THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO BOB TOMES FORD (950 S. CENTRAL EXPY, MCKINNEY, TX 75070) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN, AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 70,000.*DT

ON 03/31/2021 I TOOK MY 2015 EXPLORER IN FOR AN ALIGNMENT AFTER I REPLACED THE TWO FRONT STRUTS DUE TO A LOUD INTERMITTENT POPPING NOISE WHEN STEERING THE VEHICLE LEFT AND RIGHT AT LOW SPEED. THE POPPING NOISE HAS EXISTED SINCE I PURCHASED THE CAR A MONTH AGO. THE CAR WAS ALIGNED AT BILL BROWN FORD, AND I HAD THEM INSPECT THE VEHICLE TO FIND THE SOUND. THE YOUNG TECHNICIAN WAS NOT ABLE TO IDENTIFY THE SOUND, AND SAID TO BRING THE VEHICLE BACK IF IT CONTINUES. WELL, I JUST GOT HOME AND THE STEERING STILL CLUNKS. AFTER DOING EXTENSIVE RESEARCH AND THE DEALERSHIP CONFIRMING THAT IT ISN'T THE FRONT STRUTS, I AM CONCERNED THAT THE STEERING RACK IS GOING BAD IN MY CAR. AT 58K MILES I SHOULD NOT HAVE THIS PROBLEM AND I AM CONCERNED FOR MY SAFETY. WHAT HAPPENS IF IT GOES OUT ON THE FREEWAY??? I COULD GET KILLED AND CAUSE AN ACCIDENT. WAKE UP FORD!!! THIS IS YOUR RESPONSIBILITY AND YOU PEOPLE ARE PUTTING LOYAL CUSTOMERS IN HARM'S WAY. UNREAL.

MY FAMILY AND I PLANNED TO GO TO TOWN ONE DAY. THE VEHICLE WAS PARKED IN MY DRIVEWAY AT THE TIME AND ALL SEAT BELTS WERE WORKING THE NIGHT BEFORE AS MY FAMILY AND I HAD WENT TO TOWN THE NIGHT BEFORE FOR DINNER WITH OUT ANY PROBLEMS WITH THE SEATBELTS. WHEN MY DAUGHTER GOT IN THE BACK DRIVER SEAT AND ATTEMPTED TO PUT ON HER SEAT BELT IT WAS IN A LOCKED POSITION. MY WIFE AND I ATTEMPTED TO GET THE SEATBELT TO UNLOCK BUT IT WOULD NOT. I TOOK IT TO THE DEALERSHIP BILL TALLEY FORD IN MECHANICSVILLE VIRGINIA. THEY LOOKED IT OVER AND SAID THAT THE MECHANISM HAD BECAME LOCKED UP (SOMETHING I WAS ALREADY AWARE OF). AND ACCORDING TO THEM IT WOULD NEED TO BE REPLACED BECAUSE IT IS THE ONLY WAY TO UNLOCK IT. I WAS NOT IN ANY ACCIDENTS AND THE REAR SEAT BELTS THAT ARE INSTALLED ON MY FORD EXPLORER ALSO HAVE BUILT-IN AIRBAGS. MY PERSONAL BELIEF IS IT HAS TO DO WITH THE AIRBAG SYSTEM BUILT INTO THE SEATBELT WHY IT HAS BECOME LOCKED. THE DEALERSHIP EXPLAIN TO ME IT WOULD COST ME $700 TO HAVE IT REPAIRED. WHICH I RESPONDED I DIDN'T BELIEVE I SHOULD HAVE TO PAY ANYTHING CONSIDERING THAT IT IS A SAFETY DEVICE AND THE VEHICLE HADN'T BEEN ANY ACCIDENTS. MY PERSONAL OPINION IS A CAR MANUFACTURER/DEALERSHIP SHOULD REPLACE ANY BROKEN SAFETY DEVICES WITHOUT QUESTION AND WITHOUT CHARGING. ESPECIALLY WHEN IT WASN'T THE OWNER'S FAULT. TO THIS DAY THE SEAT BELT STAYS IN A LOCKED UNUSABLE POSITION WHICH LUCKILY I HAVE THIRD ROW SEATING IN MY EXPLORER SO MY CHILDREN CAN SIT IN THE THIRD ROW REAR SEATS WHERE THE SEAT BELTS WORK BUT IT WOULD BE VERY UNFORTUNATE IF MY FAMILY OF FOUR OR ANY FAMILY OF FOUR WHO DIDN'T HAVE THE THIRD ROW SEATING. IF SOMEONE COULD PLEASE LOOK INTO THIS AND GET BACK TO ME IT WOULD BE GREATLY APPRECIATED. THANK YOU FOR YOUR TIME AND HELP. I ALSO DID SOME RESEARCH ON A FEW FORD ONLINE FORUMS AND SEEN THAT THERE HAVE BEEN HUNDREDS OF PEOPLE WITH THE SAME COMPLAINT/PROBLEM.

NO POWER STEERING AND A LOUD POPPING SOUND WHEN EVER I TURNED THE STEERING WHEEL TO THE RIGHT. JUST HAD THE FRONT SUSPENSION LOWER CONTROL ARMS REPLACED AT MILEAGE OF 112477. THE FAULTY STEERING WARNING LIGHT CAME ON AND IT APPEARS THIS IS A PROBLEM FORD HAS HAD SINCE 2011 ON THE FORD EXPLORER. I HAVE READ ON THE INTERNET THIS IS NOT AN UNUSUAL PROBLEM WITH THE 2015 FORD EXPLORER, SO WHY HAS THIS ISSUE NOT BEEN REQUIRED TO BE INCLUDED IN RECALL ORDER?? I ALMOST HIT ANOTHER CAR ON A WET RAINY NIGHT AND I WAS GOING STRAIGHT. LACK OF STEERING CONTROL WHEN DRIVING 65 MPH IS A DEADLY EVENT. WILL CONTACT DEALER THAT SERVICED THE FRONT SUSPENSION TO HEAR THEIR SIDE OF THE STORY.

DOWN THE ROAD FROM MY HOUSE THE POWER TAKEOFF UNIT HAD A CATASTROPHIC FAILURE WHILE DRIVING FORWARD (ON PRIVATE DRIVE) GRINDING SOUND COULD BE HEARD COMING FROM THE UNIT IN DRIVE BUT NOT REVERSE OR NEUTRAL. MY COMPLAINT WITH THIS IS THAT THIS IS A KNOWN ISSUE WITH FORD AND THEY HAVE NOT ISSUED A RECALL, THE JERKING THAT THIS FAILURE CAUSED HAD I BEEN ON A PUBLIC ROAD/HIGHWAY GOING A HIGHER SPEED COULD OF CAUSED A MAJOR ACCIDENT THERFORE I BELIEVE THIS TO BE A MAJOR SAFETY ISSUE.

OUR AIR BAG DEPLOYMENT LIGHT STAYS ON ALL THE TIME. I TOOK THE VEHICLE TO GORDIE BOUCHER FORD IN JANESVILLE WI FOR REPAIRS. THE ENTIRE AIR BAG SYSTEM WILL NOT WORK IF THIS LIGHT IS ON. FORD KNOWS ABOUT THIS PROBLEM, IT IS WELL DOCUMENTED IF YOU SEARCH THE INTERNET. A COMMON PROBLEM THAT REQUIRES A WIRING HARNESS TO BE REPLACED DUE TO A FRAYED WIRE. THE COST TO REPAIR THIS IS $1200. I DID HAVE THE REPAIR DONE BECAUSE WITHOUT IT I WOULD HAVE NO WORKING AIRBAGS ON MY VEHICLE. THIS IS CLEARLY A SAFETY ISSUE THAT FORD IS AWARE OF AND SHOULD BE IMMEDIATELY RECALLED. I DID REQUEST THE OLD WIRING HARNESS IF THAT IS SOMETHING THAT YOU WOULD NEED TO HELP GET THIS SAFETY RECALL STARTED. I WOULD LIKE TO BE REIMBURSED FOR MY EXPENSES.

AIRBAG WARNING LIGHT ON 2015 EXPLORER CAME ON (HAS BEEN SOME TIME). TOOK TO DEALER SEVERAL YEARS AGO AND WAS TOLD IT WAS A KNOWN ISSUE, WOULD REQUIRE TRACING DOWN WIRING COSTING THOUSANDS OF DOLLARS AND WAS NOT WORTH US DOING. I DON'T UNDERSTAND HOW A DEALER (FORD) CAN DISMISS THIS SAFETY ISSUE

DEFROSTER BROKE AT 92000 MILES MID DRIVING LEAVING ME TO DRIVE WITH FOGGY WINDOWS. BLEND DOOR ACTUATOR BROKE FOR PASSENGER SIDE LEAVING HIT AIR BLOWING IN ONE SIDE COLD AIR ON THE OTHER TURBO BLEW AT 87K MILES BACK UP CAMERA DOES NOT WORK ENGINE MISFIRES AIR BAG LIGHT ON STEERING WHEEL SHAKES

FRAYED WIRING UNDER THE PASSENGER SIDE SECOND ROW SEATING. THIS IS CAUSING THE AIRBAG LIGHT TO BE ON AND WILL NOT ALLOW THAT AIRBAG TO DEPLOY IN AN ACCIDENT. FORD IS AWARE OF THE PROBLEM AND THAT IT IS A COMMON ISSUE THAT THEY DO NOT KNOW WHAT CAUSES IT. COMPLETELY UNACCEPTABLE FOR A FAMILY VEHICLE TO HAVE THIS ISSUE AND THE MANUFACTURER NOT TAKE CARE OF IT. WE DO NOT BELIEVE THIS VEHICLE I SAFE TO TRANSPORT OR HAVE PASSENGERS IN THE BACK SEAT NOW.

THE WINDSHIELD WINDOW RUBBER SIDINGS ARE BREAKING APART ON BOTH SIDES. THIS IS A SAFETY ISSUE BECAUSE THE WINDOW CAN FALL APART WHILE I'M DRIVING. THE SECOND ISSUE IS WITH A RECALL ON THE PANELS ON THE DRIVER AND PASSENGER DOORS COMING APART. THE FORD DEALER SUPPOSEDLY FIXED IT BUT THE PASSENGER PANEL IS COMING APART WHAT CAN I DO WITH RECALL THAT I WAS INFORMED HAS EXPIRED.

ON JAN 20, 2021 MY 2015 FORD EXPLORER LEFT DRIVER SIDE LOWER WINDSHIELD MOULDING PANEL FLEW OFF INTO TRAFFIC. I WAS TRAVELLING AT 45 MPH ON A WINDY DAY. I CIRCLED AROUND AND SOMEONE HAD RUN OVER IT AND SO IT WAS NOT REPAIRABLE. I HAD 96K MILES ON THE CAR. I GOT THE CAR IN 2017 AND HAVE NOT HAD WINDSHIELD REPLACED. I SAW A FEW CARS SWERVE AROUND IT BEFORE ANOTHER CAR HIT IT. THIS COULD CAUSE AN ACCIDENT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS AT START-UP, THE STEERING ASSIST FAULT-SERVICE REQUIRED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT CALLED RONNIE WATKINS FORD, INC. (101 GEORGE WALLACE DR, GADSDEN, AL 35903) WHERE SHE WAS GIVEN AN ESTIMATE FOR THE REPAIR AND DECLINED THE OFFER. SHE THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE STEERING GEAR. AFTER THE SECOND FAILURE, THE CONTACT HAD A FAMILY MEMBER DRIVE THE VEHICLE TO HER RESIDENCE WHERE THE VEHICLE REMAINED PARKED UNREPAIRED. THE CONTACT CALLED HERLONG FORD, INC. (775 AUGUSTA RD, EDGEFIELD, SC 29824) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND REFERRED HER TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

SUDDENLY, WHILE BACKING OUT OF A PARKING SPOT WE NOTICED A LOUD POPPING SOUND WHILE TURNING TOWARDS THE RIGHT. ON THE DRIVE HOME IT POPPED EVERY TIME WE TURNED RIGHT. AFTER TAKING IT TO OUR MAIN MECHANIC, HE INFORMED US ABOUT A STEERING GEAR / RACK AND PINION PROBLEM. MY VEHICLE HAS 90,000. I DRIVE IT MAYBE 80 MILES A WEEK. IT DOESN'T MAKE ANY SENSE FOR IT TO BE HAVING THIS EXTENT OF A PROBLEM FROM 'WEAR AND TEAR' UPON MY OWN RESEARCH I FOUND HUNDREDS OF PEOPLE WITH THE EXACT ISSUE WITH THE RACK AND PINION. ALSO LEAVING THEM DUMBFOUNDED AS TO THEIR FORD EXPLORER HAVING <110,000MI WITH A STEERING GEAR ISSUE THAT AVERAGES A COST OF $2500. THIS IS ABSOLUTELY A DANGEROUS FORD PROBLEM THAT NEEDS TO BE RECALLED AND RESOLVED IMMEDIATELY.

LOUD POPPING, CLUNKING NOISE COMING FROM PASSENGER FRONT WHEEL. STEERING BECOMES DIFFICULT TO CONTROL. MORE DOMINANT NOISE AT LOW SPEED. I TOOK THE VEHICLE TO A LOCAL ASE CERTIFIED MECHANIC. THEY INFORM ME THAT THE RACK AND PINION NEEDS REPLACED. I ONLY HAVE 71,500 MILES ON THE VEHICLE. WITHIN FURTHER RESEARCH, I HAVE FOUND HUNDREDS OF COMPLAINTS WITH THIS SAME ISSUE.

WHEN PUTTING CAR IN PARK IT WILL ALERT TRANSMISSION NOT IN PARK HAVE TO TURN CAR ON AND OFF AND ON PARK UNTIL IT FINALLY GOES IN TO PARK

I RECEIVED A LETTER STATING THAT MY CAR WAS BEING RECALLED BACK IN NOVEMBER OF 2020. I CALLED EMPIRE FORD IN NEW BEDFORD MASS IMMEDIATELY TO MAKE AN APPT TO GET IT FIXED. IT HAS NOW BEEN 2 MONTHS AND I AM STILL AWAITING AN APPOINTMENT AFTER CALLING THEM SEVERAL TIMES. THEY FIRST TOLD ME IT WAS ON BACK ORDER THE PETS, THEN A FEW WEEKS LATER THEY TOLD ME I SHOULD BRING IT IN FIRST TO SEE IF I ACTUALLY NEEDED THE PART. I TOLD THEM THERE WAS A RECALL FOR A REASON AND I WANTED THE PART CHANGED. IT WAS NOT UP TO THEM. I AM STILL AWAITING TO HEAR BACK. THEY ARE THE ONLY FORD DEALERS NEAR ME AND THEY ARE TERRIBLE. I HAVE HAD SEVERAL BAD BAD EXPERIENCES WITH THAT SHOP.

FORD EXPLORER CONTINUES TO SHUT OFF ENGINE WHILE DRIVING ON THE HIGHWAY OR FWY. THIS IS A SAFETY HAZARD FOR ME AND MY FAMILY. THE TRUCK SUDDENLY LOOSES POWER AND TURNS OFF. I HAVE TO WAIT A MINUTE THEN START ENGINE AGAIN

I'VE BEEN INFORMED THAT MY 2015 FORD EXPLORER SPORT WITH LESS THAN 60K MILES NEEDS A NEW STEERING RACK. THIS IS UNACCEPTABLE FOR A HIGHER END VEHICLE WITH LOWER MILES. VERY DISAPPOINTED AND I SEE THAT MANY PEOPLE HAVE BEEN TOLD THE SAME THING. THE PRICE OF THIS RACK IS CLOSE TO 2K.

EXHAUST ODOR SMELL INSIDE THE CABINET

WHILE DRIVING ON A LOCAL SUBURBAN STREET, MY POWER STEERING WENT OUT. IT FELT LIKE IT WAS IN A MANUAL MODE AND IT WAS EXTREMELY DIFFICULT TO GET BACK HOME.. MY TWO GRANDCHILDREN WERE IN THE CAR, AND THIS SITUATION PUT US ALL IN A DANGEROUS SITUATION. I MANAGED TO GET THE CAR TO MY FORD DEALERSHIP AND AFTER ASSESSING THE SITUATION, THEY DETERMINED THAT THE POWER STEERING RACK FAILED. THIS RESULTED IN, NOT ONLY MY LOSING THE USE OF THE VEHICLE OVER THE WEEKEND, BUT AN EXTREME BILL, OF $2107.00!

MY STEERING FAILED AS I WAS TRAVELING WITH MY GRANDKIDS ON A LOCAL SUBURBAN ROAD. IT TOOK ALL MY EFFORT TO STEER THE TRUCK BACK TO MY HOME. THIS WAS VERY DANGEROUS AS THE STEERING WOULD ALSO FREEZE AND LOCK IN ONE POSITION. I HAD IT REPAIRED AT MY FORD DEALER. TOTAL COST: $2,107.00! THIS IS A SERIOUS SAFETY ISSUE THAT THE MANUFACTURER SHOULD COVER! I HAVE 85,000 MILES ON MY EXPLORER.

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

FORD IS TAKING APPOINTMENTS FOR RECALL REPLACEMENT OF ORIGNAL RECALL PART BUT THEN WHEN YOU SHOW UP TO DEALERSHIP BEING TOLD NO IDEA WHEN PARTS WILL BE IN DUE TO COVID , RECALL NOTICE SAID THIS IS SAFETY ISSUE BUT WE ARE TOLD TO KEEP COMING BACK NEXT YEAR; SHOULD NOT THEY TELL US PRIOR TO TAKING OFF WORK AND COMING IN THAT RECALL NOTICE IS JOKE AND PLANS ARE NOT UNTIL NEXT YEAR TO POTENTIALLY FIX? FORD CORP WAS JUST AS USELESS AS FAR AS BEING PROACTIVE AND WHEN THIS CAN BE FIXED. IT SHOULD NOT BE JOB TO POLICE FORD TO SEE WHEN PARTS ARE IN AND NOT SURE WHY YOU DID NOTICE IF CAN NOT BE REPAIRED, RECALL NOTICE 20V-675. I UNDERSTAND COVID DELAYS BUT AS ESSENTIAL WORKER WHO WILL BE DRIVING THIS CAR TO WORK EVERY DAY SEEMS A CRAZY WAY TO RUN RECALL. IF IN CRASH AT LEAST I AM ON RECORD TO ALL OF YOU.

AIR BAG LIGHT CAME ON ON THE DISPLAY. TOOK IT IN FOR DIAGNOSTICS AND IT WAS DETERMINED TO BE A WIRE HARNESS THAT NEEDS REPLACING, UNTIL ALMOST 900 DOLLARS IS SPENT TO HAVE THE WIRE HARNESS REPLACED ALL AIRBAGS IN THE VEHICLE ARE INACTIVE. THIS IS AN ISSUE NUMEROUS FORD EXPLORER ISSUES FACE AND IT IS PRETTY CLOSE TO BEING HELD HOSTAGE BY FORD. SEATS AND CARPETING HAVE TO BE REMOVED FOR THE WIRE HARNESS TO BE ACCESSED, THIS IS A DESIGN FLAW AT BEST AS USERS CAN'T REALLY ACCESS IT SO HOW COULD THEY HARM THE SYSTEM? IT IS ABSURD THAT TO HAVE WORKING AIRBAGS IN OUR VEHICLE WE HAVE TO SPEND ANYTHING IF WE DIDN'T COMMIT ANY ERROR, NOR IS THERE ANY REAL PROTECTION IF IT WERE TO HAPPEN AGAIN. THIS IS QUITE A LARGE SAFETY CONCERN, I'VE SEEN COUNTLESS COMPLAINTS ONLINE WITH THIS ISSUE AND WAS TOLD BY THE SERVICE ADVISOR AT FORD 'WE HAVE PEOPLE COME IN FOR THIS ALL THE TIME'.

AIR BAG LIGHT CAME ON AROUND 58,000 MILES. GOT IT DIAGNOSED BY MAC HAIK FORD PASADENA. DEALER SAID IT WAS AN ISSUE IN THE AIRBAG WIRING HARNESS UNDER THE REAR SEATS AND FALLS UNDER TSB 16-0001. THE AIR BAGS THROUGHOUT THE CAR WILL NOT DEPLOY BECAUSE OF THIS MAJOR SAFETY ISSUE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER'S SIDE DOOR PANEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INSPECTED NOT DIAGNOSED. THE DOOR PANEL WAS NOT REPAIRED. THE CONTACT MENTIONED CUSTOMER SATISFACTION PROGRAM: 17N04 (FRONT DOOR TRIM PANEL REPAIR) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE WARRANTY WAS EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE CUSTOMER SATISFACTION PROGRAM 17N04 HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

WHEN THE CAR IS IN REVERSE THE BACK UP CAMERA MALFUNCTIONS. SOMETIMES THE PICTURE IS DISTORTED OR APPEARS BACKWARDS. FOR INSTANCE, THE CURB MAY BE ON THE RIGHT SIDE OF MY CAR, BUT APPEARS ON THE LEFT IN THE CAMERA. MORE OFTEN, THE CAMERA DOES NOT WORK AT ALL AND NO WARNING SOUNDS OCCUR FOR OBJECTS THAT MAY BE BEHIND THE CAR. THIS ISSUE IS A SAFETY RECALL IN 2019 AND 2020 MODELS. I'M EXPERIENCING THE SAME ISSUES, BUT MY YEAR HAS NOT BEEN RECALLED THAT I KNOW OF.

PTU IS LEAKING. THE FLUID IS BAD AND NEEDS SEALS INSTALLED. I SMELLED GAS AND HOT MOTOR. TYPE SMELL. THIS HAPPENED TO ANOTHER 2015 FORD EXPLORER OWNER BY FRIEND - IT WAS NOT DISCOVERED AS EARLY. THIS IS A HAZARD TO THE DRIVER. SOUNDS LIKE IT'S AN ISSUE FOR MANY EXPLORER OWNERS. SHOULD BE RECALL? WOULD I BE REIMBURSED?

AIR BAG LIGHT CAME ON AND WOULD NOT SHUT OFF..WENT TO DEALER ... IT WAS DEFECTIVE WIRING PLUG UNDER 2ND ROW SEAT...$1059.00 TO REPAIR. THE AIR BAG WILL NOT WORK WITHOUT IT. THIS IS A COMMON PROBLEM WITH MANY YEARS OF FORD EXPLORER. THEY SHOULD HAVE TO PAY FOR THE REPAIR. IT IS A SAFETY PROBLEM !!!! LIGHT STAYS ON WHETHER THE CAR IS MOVING OR NOT

VEHICLE STARTED MAKE GRINDING AND KNOCKING NOISE IN SLOW SPEED TURNS. 77,000 MILES ON VEHICLE. TOOK TO DEALERSHIP, AND WAS ADVISED STEERING RACK NEEDED REPLACEMENT. COST WOULD BE OVER $2,000, AND NOT COVERED BY WARRANTY OR RECALL. AFTER SEEING ALL THE POSTS ON THIS SITE, AND OTHERS, IT IS OBVIOUS A RECALL SHOULD HAVE BEEN ISSUED. NOT ONLY HAS THIS BEEN ONGOING IN EXPLORERS, BUT IS ALSO A MAJOR SAFETY ISSUE.

RIGHT FRONT WHEEL BEARING HAD TO BE REPLACED.

WHILE DRIVING ON THE HIGHWAY AND TOWING A TRAILER THE VEHICLE SUDDENLY LOST POWER AND DRAMATICALLY SLOWED DOWN. IT WAS ALMOST LIKE SLAMMING ON THE BRAKES. THE INFORMATION WINDOW SHOWED "TERRAIN MANAGEMENT FAULT". THE ENGINE WAS BARELY RUNNING AND WAS RUNNING ERRATICALLY. I WAS ABLE TO GET PULLED OVER AND STOPPED THE ENGINE. WHEN I TRIED TO RESTART IT THE "TERRAIN MANAGEMENT FAULT". APPEARED AGAIN AND THE ENGINE WAS AGAIN BARELY RUNNING. AFTER A FEW STOPS AND STARTS THE MESSAGE CLEARED AND THE ENGINE BEGAN TO RUN NORMALLY. THE FORD DEALER FOUND A BAD THROTTLE BODY ASSEMBLY WAS FAULTY. THE REPAIR WAS NOT COVERED UNDER WARRANTY.

STEERING FAILS WHEN MOVING AND REFUSES TO TURN ON ANY STREET. WE HAVE TO STOP, TURN THE IGNITION OFF AND RESTART THE VEHICLE TO RESUME DRIVING!

BACK UP CAMERA GOING OUT. WORKS FOR A FEW SECONDS AND J.G THE GOES BLACK.

THE DRIVER SIDE INTERIOR DOOR PANEL HAS DETACHED FROM THE DOOR FRAME AT THE TOP NEAR THE BOTTOM OF THE WINDOW.

THE PAINT ON THE HOOD OF MY CAR APPEARS TO BE 'BUBBLING' IN MULTIPLE SPOTS.

LOUD ROAD NOISE AROUND DRIVER DOOR, RUBBER SEAL DOES NOT STOP AIR AND ROAD NOISE TO INTERIOR OF VEHICLE.

I HAVE HAD REPLACE THE STEERING RACK IN THIS CAR TWICE. ONCE AT 50K MILES AND THEN AGAIN AT 92K MILES. I HAVE OWNED A LOT OF VEHICLES AND HAVE NEVER HAD TO REPLACE A STEERING COLUMN, LET ALONE 2. RESEARCHING IT ON THE WEB IT SEEMS TO BE COMMON IN THE CAR AND VERY DANGEROUS. IT'S SO COMMON THAT THE DEALER I BROUGHT IT TO STOCKS THE PART. THAT'S SCARY! I HAVE ATTACHED MY 2 INVOICES FOR THE SAME STEERING REPLACEMENT. I'M HOPING TO AT LEAST GET REFUNDED FOR THE SECOND ONE. OR BETTER YEAT BOTH IF YOUY DECIDE THERE SHOULD BE A RECALL FOR THIS PROBLEM.

WHILE DRIVING IN WET CONDITIONS WITH THE AUTOMATIC CRUISE CONTROL ENABLED THE VEHICLE PULLS TO THE SIDES. FORDS RESPONSE IS THAT THE BRAND NEW WINTER TIRES ARE CAUSING THE SLIPPING.

WIFE DROVE TO GROCERY STORE PARKED WENT IN STORE CAME OUT TO TRUCK STARTED IT PUT IN REVERSE IN THERE WAS NO POWER STEERING. TRACTION CONTROL LIGHT IS O ABS LIGHT IS ON AND BRAKE LIGHT IS ALSO ON . VEHICLE IS NO LONGER UNDER WARRANTY. LOOKED UP THE PROBLEM ON INTERNET AND LOTS OF SAME PROBLEMS WITH THIS.

THE CAR DOES NOT GO IN TO PARK. IT IS AN AUTOMATIC TRANS. YOU HAVE TO PLAY WITH THE SHIFTER FOR THE CAR TO GO INTO PARK AND SECURE THE VEHICLE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT WAS A CAR DEALER WHO HAD JUST PURCHASED THE VEHICLE AND WAS DRIVING AT 35 MPH. THE LEFT REAR TOE LINK SUDDENLY SNAPPED. THE VEHICLE SLIDE SIDEWAYS UNTIL THE CONTACT WAS ABLE TO STRAIGHTEN OUT THE STEERING WHEEL AND SAFELY PULL OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE LEFT REAR TIRE WAS POINTED OUTWARD. THE RIGHT REAR TOE LINK HAD ALMOST SPLIT AS WELL. THE MANUFACTURER SAID A RECALL REPAIR WAS DONE ON THE TOE LINKS LAST YEAR BUT THEY REFUSED TO REPAIR IT AGAIN. THE FAILURE MILEAGE WAS 95,446.

BOTH OF THE FRONT DOOR PANELS ARE BREAKING DOWN OFF AT THE TOP BY THE WINDOWS. DRIVER SIDE IS BAD AND THE PASSENGER SIDE IS STARTING TO BREAK! THIS VEHICLE IS TOO NEW AND WAY TO EXPENSIVE TO BE DOING THIS !!!

THE STEERING RACK AND PISTON MUST BE FULLY REPLACED. I NOTICED THE STEERING FELT A LITTLE ODD THE DAY BEFORE. I RECEIVED AN EMERGENCY WARNING WHEN I PARKED. WHEN I WAS PARKED I WAS UNABLE TO START THE VEHICLE. I HAD TO GET IT TOWED TO KOONS FORD OF BALTIMORE. NOW KOONS FORD SAYS IT WILL COST ME ROUGHLY $4000+ TO FIX THE VEHICLE, ALIGNMENT AND FEES. I'M UPLOADING AN IMAGE OF THE EMERGENCY ERROR. I'VE HAD SO MANY PROBLEMS WITH THIS VEHICLE. IF I WERE DRIVING I WOULD HAVE DIED, AND/OR KILLED SOMEBODY.

RICH FORD SERVICE MANAGER CRYSTAL SWITZER, CONFIRMED THEY HAVE DONE THIS AND ALL NOTICES FROM FORD, TBS16-0165 BECAME FORD RECALL PROGRAM 17N03 AND SUPPLEMENT #1 DATED OCTOBER 26/2017 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING,

PURCHASED THIS VEHICLE AND IT HAS A CRACKED EXHAUST MANIFOLD, EXHAUST FUMES ARE HORRIBLE, HAVE TO DRIVE WITH AIR ON RECIRCULATE, AND WINDOWS CRACKED. DEALER VERIFIED IT WAS A CRACKED MANIFOLD BUT WOULDN'T COVER IT SINCE THE CATALYTIC WAS NOT THROWING A CODE.

SUPPOSEDLY THERE WAS A RECALL IN 2017 ON THE SIDE WINDOW UPHOSTERY, I MADE A COMPLAINT TO FORD THAT WE NEVER RECEIVED NOTIFICATION ON THIS BUT THEY INSISTED THAT IT WAS SENT

THE AIR BAG LIGHT CAME ON. AFTER DOING EXTENSIVE RESEARCH I SEE THAT THIS IS A COMMON ISSUE BECAUSE OF THE WIRING AND FAULTY CONNECTORS. AFTER WIGGLING WIRES THE LIGHT GOES OFF. IT EVENTUALLY COMES BACK ON, THEN REPEAT THE PROCESS.. THIS IS A SAFETY ISSUE BECAUSE THE AIRBAGS WILL NOT DEPLOY WITH THE LIGHT ON.

WHILE DRIVING DOWN THE ROAD AT 55MPH THE ELECTRONIC POWER STEERING WENT OUT WITHOUT WARNING. THIS CAUSED ME TO GO OFF THE SIDE OF THE ROAD AND INTO A FENCE. VERY DANGEROUS, AS I HAVE READ SEVERAL OTHER STORIES ONLINE STATING THE SAME THINGS AND SOME AT HIGHER RATES OF SPEED ON THE INTERSTATE. LUCKILY I WAS ALONE AND NO ONE WAS HARMED. IT COULD HAVE BEEN ALOT WORSE.

PURCHASED USED CARD MARCH 2019.AFTER A FEW MONTHS STARTED NOTICING WHEN PARKING CAR EVEN AND UNEVEN TERRAIN CANNOT GET PARKING BRAKE TO ENGAGE AND THE GEAR WOULD NOT SET TO THE P OF PARK AND BE ABLE TO STOP THE CAR. IT WAS A SITUATION THAT HAPPENED OCCASIONALLY, BUT NOW IT HAS BECOME MORE FREQUENT.

THE WEATHERSTRIPPING ON FRONT DRIVER/PASSENGER DOOR IS ROTTING AWAY, ALSO THE WINDSHIELD RETAINING STRIPS BOTH SIDES, DRY ROTTED.

DRIVING DOWN THE HIGHWAY AT 70 MPH I RECEIVED A TERRAIN MANAGEMENT FAULT ON THE DASH BOARD AND THEN A POWER STEERING FAULT AND THEN I LOST POWER STEERING. I PULLED OVER AND TURNED OFF THE VEHICLE. RESTARTED AND STARTED TO DRIVE HOME HAD THE SAME ISSUE AND LOST POWER STEERING AGAIN. RESTARTED A SECOND TIME AND WAS ABLE TO MAKE IT HOME.

THE WINDSHIELD RETAINING STRIP ON DRIVER AND PASSENGER IS DISINTEGRATING AND CAN EVENTUALLY CAUSE AN ACCIDENT

VEHICLE WAS PARKED. I RAN INTO STORE WHILE FAMILY SAT IN VEHICLE. I CAME BACK OUT, STARTED TO OPEN DOOR, AND HEARD SOMETHING HIT THE GROUND. I PICKED UP A PART OF MY DRIVER SIDE DOOR HANDLE OFF OF THE GROUND. I AM NOW UNABLE TO OPEN MY DOOR FROM THE OUTSIDE.

THE RACK AND PINION STEERING WENT OUT ON OUR 2015 FORD EXPLORER AND HAD TO BE REPLACED. THE VEHICLE STARTED MAKING A WEIRD RUBBING NOISE AT LOW SPEEDS. WHEN I GOOGLED THE ISSUE, I FOUND OUT THAT FORD HAD A RECALL FOR 2011-2017 FORD EXPLORERS FOR THE RACK AND PINION STEERING, HOWEVER THEY WERE ONLY FOR VEHICLES MANUFACTURED IN CHICAGO AND APPARENTLY MY VEHICLE WAS NOT COVERED BY THE RECALL. I HAVE ATTACHED REPAID INVOICE. THE COST OF THE REPAIR WAS OVER $2500 (SEE JOBS 1 & 2 ON THE ATTACHED INVOICE.

VEHICLE STOPS SUDDENLY, USUALLY WHILE ACCELERATING BUT NO ALWAYS, WITH A MESSAGE THAT POPS UP ON THE DASH STATING, "VEHICLE SYSTEM MANAGEMENT FAULT." VEHICLE WILL NOT ACCELERATE AFTER POP UP APPEARS AND BEGINS TO SHAKE/RUMBLE. THE ONLY WAY TO GET THE VEHICLE TO DRIVE AGAIN IS TO TURN OFF THE VEHICLE AND RESTART IT. AT THIS POINT, THE VEHICLE SEEMS TO DRIVE NORMALLY AGAIN. I'VE NOTICED THIS POP UP MAINLY ON HIGHWAYS/FREEWAYS WHEN ACCELERATING AROUND 55-60 MPH BUT IT HAS HAPPENED ON SIDE STREETS WHILE GETTING UP TO SPEED WHICH IS USUALLY 30 MPH.

EMERGENCY BRAKE IS NO LONGER ENGAGING. YOU CAN PUSH THE EMERGENCY BRAKE DOWN, THERE IS TENSION, BUT IT WONT LOCK IN PLACE.

EXHAUST ODOR IN CABIN WHILE EXCELERATING

CHECK ENGINE LIGHT CAME ON AT 60,600 MILES. MECHANIC SAYS IT IS A CRANKSHAFT/CAM SHAFT CORRELATION CODE. TIMING CHAIN NEEDS TO BE REPLACED. FORD ACKNOWLEDGES IT IS AN ISSUE AND THEY'VE MADE A LTR SPECIFIC TO THE REPAIR. HOWEVER, THERE ARE NO PARTS AVAILABLE TO FIX IT AND MAY NOT BE AVAILABLE FOR ONE MONTH OR LONGER. CAN'T DRIVE THE CAR AND CAN'T GE5 IT FIXED. VEHICLE IS 5 MONTHS OUTSIDE OF WARRANTY. FORD WON'T BUDGE.

DOOR WEATHER STRIPPING HAS HAS DETERIORATED AND IS HANGING LOOSE ALSO WINDOW FRAME LEATHER IS POPING UP ON BOTH DOORS

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE OCCUPANTS BECAME NAUSEOUS AND ILL AND EXPERIENCED HEADACHES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO PERFORMED SERVICE TO REPAIR A POSSIBLE CARBON MONOXIDE LEAK UNDER THE MANUFACTURER'S SERVICE CAMPAIGN NUMBER: 19N05. NO FURTHER INFORMATION WAS AVAILABLE. THE CONTACT INDICATED THAT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000. *DT CONSUMER TOOK THE VEHICLE TO 2 DIFFERENT DEALERSHIP AND NOTHING WAS DONE ABOUT IT. CONSUMER NO LONGER HAS THE VEHICLE. *JB

WITHOUT HITTING POTHOLES OR BARELY EVEN DRIVING THE CAR DUE TO CORONA. NOW THE AXEL DECIDES TO GIVE UP. DRIVING TO AN APPOINTMENT I WENT TO TURN INTO THE PARKING LOT AND HUGE CRACKLING SOUND CAME FROM THE DRIVER SIDE AXLE. ONLINE IT SAYS IT SEEMS TO BE A VERY COMMON PROBLEM.

POPPING/KNOCKING NOISE WHEN TURNING AT LOW SPEED, GRADUALLY GET GETTING MORE SEVERE OVER TIME. IN ADDITION THERE HAVE BEEN INSTANCES WHERE THE CAR HAS NOT TURNED AS THE STEERING WHEEL IS MOVED. FORD GARAGE HAS DIAGNOSED THIS AS A STEERING RACK AND PINION UNIT PROBLEM. WITH ON 40K UNACCEPTABLE EARLY FAILURE OF THIS COMPONENT WITH A $3,000 REPAIR COST.

THE BACKUP CAMERA GOES BLACK THEN COMES BACK ON BACKWARDS. ITS VERY UNSAFE WHEN TRYING TO USE IT. THERE IS A RECALL FOR THE 2020 MODELS, NOT SURE IF MINE CAN BE REMEDIED, AS WELL.

MY STEERING IS VERY DIFFICULT. IT DOES NOT TURN AT TIMES. I NEVER GOT A RECALL NOTICE ON THIS, ALTHOUGH THERE WAS A RECALL ENDING ON AUGUST 19. 2019. IT IS WHEN TURNING WHEN DRIVING--WITHER PULLING OUT OF AN INTERSECTION, MOVING FROM A PARALLEL PARKING POSITION, AND ALSO DRIVING ON THE ROAD. THER3E IS A RECALL AS FOLLOWS:RECALL REAR SUSPENSION TOE LINK REPLACEMENT NHTSA RECALL NUMBER: 19V435 NHTSA DATE:JUN 10, 2019 FORD RECALL NUMBER: 19S17 STATUS:11 - RECALL INCOMPLETE I DID NOT RECEIVE THE RECALL NOTICE TO HAVE THIS FIXED. IT CONTINUES TO GET WORSE AND I FEAR THAT IT WILL CAUSE A CRASH.

GOT IN MY 2015 FORD EXPLORER THIS MORNING STARTED THE CAR BACKED OUT OF THE DRIVEWAY AND IT WOULD NOT STEER NO POWER STEERING AT ALL. APPARENTLY THERE IS A STEERING MODULE WITHIN THE STEERING COLUMN THAT GETS LOCKED BECAUSE OF TRACTION CONTROL? APPARENTLY IF THIS MODULE NEEDS TO BE REPLACED THE WHOLE STEERING COLUMN NEEDS TO BE REPLACED. THERE ARE SEVERAL INCIDENTS ON SOCIAL MEDIA THAT THIS HAS HAPPENED WHILE PEOPLE HAVE BEEN DRIVING ON THE HIGHWAY.

I GOT IN MY 2015 FORD EXPLORER THIS MORNING STARTED THE CAR BACKED OUT OF THE DRIVEWAY AND IT WOULD NOT STEER NO POWER STEERING AT ALL. APPARENTLY THERE IS A STEERING MODULE WITHIN THE STEERING COLUMN THAT GETS LOCKED BECAUSE OF TRACTION CONTROL THERE'S BE SEVERAL ACCOUNTS ON SOCIAL MEDIA WHERE THIS HAS HAPPENED WHEN PEOPLE ARE DRIVING DOWN THE FREEWAY.APPARENTLY IF THIS MODULE NEEDS TO BE REPLACED THE WHOLE STEERING COLUMN NEEDS TO BE REPLACED AT A COST OF OVER $3,000.

POPPING/KNOCKING NOISE WHEN TURNING AT LOW SPEED, GRADUALLY GET GETTING MORE SEVERE OVER TIME. IN ADDITION THERE HAVE BEEN INSTANCES WHERE THE CAR HAS NOT TURNED AS THE STEERING WHEEL IS MOVED. FORD GARAGE HAS DIAGNOSED THIS AS A STEERING RACK AND PINION UNIT PROBLEM. WITH ON 77K THIS SEEMS TO BE AN UNACCEPTABLE EARLY FAILURE OF THIS COMPONENT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 - 55 MPH, THE DRIVER'S SIDE WINDSHIELD MOLDING DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THERE WAS A RATTLING SOUND FROM AIR SEEPING THROUGH THE WINDSHIELD. THE CONTACT CONTACTED HOMER SKELTON FORD (6950 HANNA COVE, OLIVE BRANCH, MS 38654; (662) 638-0369) WHO REPLACED THE WINDSHIELD MOLDING ON THE DRIVER'S SIDE. THE CONTACT STATED THE FAILURE RECURRED ON THE PASSENGER'S SIDE. THE PASSENGER'S SIDE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

IN LESS THAN A MONTH TIME THE CONTROL ARMS AND BACK TIE ROD ENDS SNAPPED COMPLETELY WHILE JUST DRIVING ON NORMAL FLAT ROADS. COSTING $1,000'S IN DAMAGE REPAIRS . THE WHOLE BACK END GAVE OUT SWERVING MY WHOLE VEHICLE WHILE I HAD CHILDREN IN IT.

APIM FAILURE IN 2015 FORD EXPLORER SPORT. ATTEMPTED TO USE UPDATE FROM FORD WEBSITE WHICH WAS UNSUCCESSFUL. CONTACTED FORD FOR SECOND ATTEMPT. SECOND ATTEMPT WAS UNSUCCESSFUL. TOOK VEHICLE TO ULTIMATE FORD IN MOUNTAINHOME ARKANSAS. WAS TOLD THAT THE UPDATE WILL COST $109. ULTIMATE FORD ATTEMPTED TO DO UPDATE WHICH WAS UNSUCCESSFUL TIMES TWO AND WAS TOLD THAT THE A APIM WAS BAD BY JAY IN THE SERVICE DEPARTMENT AND WOULD HAVE TO BE REPLACED. AND AFTER CONTACTING FORD MULTIPLE TIMES I WAS UNABLE TO GET ANY RESOLUTION IN THIS SITUATION. TOOK THE VEHICLE INTO FORD AND HAD THE APIM REPLACED AT A COST OF $915.46. I TALK TO CHRIS IN THE SERVICE DEPARTMENT AND I WAS INFORMED THAT THEY DO 2 TO 3 APIM REPLACEMENTS A WEEK. IF THIS IS THE CASE IN A TOWN THE SIZE OF MOUNTAIN HOME ARKANSAS I BELIEVE THAT THIS SHOULD PROBABLY BE A RECALL FOR THIS VEHICLE. VEHICLE WAS STATIONARY .

THE EXPLORER ONLY HAS 46000 MILES ON IT AND THE WATER PUMP FAILED CAUSING COOLANT TO LEAK. WE PARK IT IN OUR GARAGE AND I'M VERY OBSERVANT SO I NOTICED ALMOST IMMEDIATELY MY WIFE DRIVES THIS WITH OUR CHILDREN IN IT AND WE BOUGHT IT BECAUSE IT WAS SUPPOSED TO BE BUILT FORD TOUGH AND I WAS EXPECTING AT LEAST 100,000 MILES BEFORE THINGS LIKE THIS WOULD START HAPPENING. IF I DIDN'T NOTICE RIGHT AWAY THE CAR MAY HAVE OVERHEATED AND COULD HAVE LEFT MY FAMILY ON THE SIDE OF THE FREEWAY OR IN THE MIDDLE OF A LANE. I TOOK IT THE LOCAL DEALER FOR DIAGNOSIS AND REPAIR. THIS IS WHERE I FOUND OUT IT WAS ACTUALLY THE WATER PUMP. THE TOTAL COST TO REPLACE THE WATER PUMP JUST UNDER $2800 BECAUSE IT IS ACTUALLY IN THE ENGINE. FORDS RECOMMENDATION IS THE WATER PUMP SHOULD BE REPLACED AT 100,000 MILES AND SHOULD ACTUALLY LAST 150'000 MILES. THERE MUST BE SOME ADMISSION OF RESPONSIBILITY ON THEIR PART BECAUSE THE SERVICE WRITER AT THE DEALER ASSURED ME THAT THE PART HAS BEEN UPGRADED SINCE ORIGINAL DESIGN BASED ON A 'B' AT THE END OF THE PART NUMBER. A COMPANY LIKE FORD SHOULD STAND BEHIND THEIR PRODUCT AND IF THEY KNOW THERE IS A ISSUE THEY SHOULD FIX IT.

WHILE DRIVING THE 2015 FORD EXPLORER I CAN SMELL EXHAUST ENTERING THE CABIN OF THE VEHICLE, ESPECIALLY UNDER ACCELERATION. I FOUND THIS TO BE AN ISSUE IN THE 2016-2017 MODELS,VIA A TSB 17-0044, BUT NOT THE 2015. I AM EXPERIENCING THE SAME ISSUE. I HAVE CONTACTED FORD AND THEY SEEM UNAWARE OF THE ISSUE AND REQUESTED THAT I TAKE IT IN AT MY EXPENSE TO DIAGNOSE AND "POSSIBLY" FIND THE ISSUE ON A PER HOUR RATE. I BELIEVE THAT THIS IS CAUSING MY 6 YEAR TO GET CAR SICK, ONLY IN THIS VEHICLE, AND MY WIFE TO FEEL TIRED AND HAVE BODY PAINS AS SHE IS THE ONE WHO DRIVES IT THE MOST.

WHEEL BEARING HUBS ARE BOTH BAD. NOT A CHEAP FIX. OTHER VEHICLES UNDER RECALL FOR THE SAME THING. FORD NEEDS TO ADD MORE VEHICLES AND REIMBURSE THE COST OF THIS FIX. BOTH REAR WHEELS MOVE IN AND OUT WHEN IN THE AIR.ONLY HAD ONE SIDE DONE AT THIS TIME BUT WILL BE RETURNING TO LOCAL MECHANIC TO FIX OTHER SIDE (NOT AS BAD AS THE SIDE FIXED).

TURNED ON VEHICLE, BACKING OUT OF MY DRIVEWAY, CAR MAKING A STRANGE SOUND AS I TRIED TO TURN STEERING WHEEL. COULD NOT TURN WHEELS, CAR WOULD NOT TURN. I MANAGED TO FIGHT THE STEERING WHEEL AND PULLED BACK INTO DRIVEWAY. I'M EXTREMELY CONCERNED AND VERY UNCOMFORTABLE WITH THIS SITUATION. UPON RESEARCH I UNDERSTAND THIS PROBLEM HAS HAPPENED TO OTHER CONSUMERS, FORD MUST TAKE RESPONSIBILITY FOR THIS ISSUE BEFORE SOMEONE IS KILLED.

THE POWER STEERING ASSIST ALERT CAME ON. WE FOLLOWED THE MANUAL SUGGESTION OF PULLING OVER, TURNING OFF VEHICLE AND RESTARTING AND IT DID NOT REPEAT. IT ALSO DIDN'T HAPPEN AGAIN FOR WEEKS. TODAY THAT ALERT AND ANOTHER POWER STEERING WARNING CAME ON AND THERE IS NO POWER STEERING. WE LIVE ON A PLATEAU WITH CURVY ROADS DOWN TO ANY REPAIR CENTER SO ARE FEARFUL OF DRIVING NOW. WHY DOES A VEHICLE WITH UNDER 60,000 MILES EVEN HAVE A SECTION IN THE MANUAL ABOUT WHAT TO DO ABOUT A WARNING THAT WILL MOST LIKELY COST YOU $2500 (PER FORD DEALER IN SPRINGFIELD TN) AND CAUSE A DANGEROUS DRIVING SITUATION? WE TRIED SEVERAL TIMES TODAY AND RECEIVED THE WARNING EACH TIME. WE NEVER LEFT THE DRIVEWAY.

WE WERE DRIVING ON THE FREEWAY AND SUDDENLY LOST CONTROL OF THE VEHICLE, WITH NO WARNING. IT CAUSED US TO GO OFF THE HIGHWAY AND ROLLED 3-4 TIMES.IN RESEARCHING THIS, SAW A RECALL THAT AFFECTS THIS VEHICLE AND IT WAS NOT RECEIVED.

AIRBAG WARNING LIGHT TURNED IN AND WILL NOT TURN OFF. TOOK THE VEHICLE TO THE DEALER WHO STATED THE ISSUE IS A SHORTED CONNECTOR FOR THE REAR AND THAT THE AIRBAGS WOULD FAIL TO DEPLOY. THE LIGHT TURNS ON AS SOON AS THE VEHICLE IS STARTED AND NEVER TURNS OFF. THE LIGHT HAS BEEN ON FOR ABOUT THREE MONTHS BUT NO TECHNICIANS HAVE BEEN AVAILABLE TO FIND THE CAUSE.

DRIVING ON MN 61 IN MAPLEWOOD MN. WITHOUT WARNING THE POWER STEERING WENT OUT THE LITE CAME ON THAT STEERING NEEDED SERVICING NOW! MANAGED TO GET TO A SAFE PLACE TO STOP THEN DROVE IT TO SIGNAL GARAGE IN WEST ST PAUL, WITHOUT POWER STEERING. IT COST ME $2,789.00 TO HAVE THE STEERING REPAIRED. THEY REPLACED THE WHOLE POWER STEERING AND ALIGNED THE FRONT END. THE VEHICAL HAS ONLY 96,000 MILES. IT APPEARS THE STEERING IS TOO CLOSE TO THE CATILISTIC CONVERTER AND THE TURBO, THERE IS A HEAT SHIELD BUT IT NOT ENOFF TO PREVENT THE ELECTRONICS FROM OVERHEATING. YOU CANNOT REPLACE JUST THE ELECTRONICS YOU HAVE TO REPLACE THE WHOLE STEERING.

REAR TOW LINK SNAPPED WHILE WIFE WAS DRIVING ON INTERSTATE AT 70 MPH, LOST CONTROL, FISHTAILED ACROSS TRAFFIC LANES BEFORE REGAINING CONTROL AND PULLING OVER. WIFE WAS SCARED TO DEATH. HAD TOWED TO FORD SERVICE CENTER. TOLD IT WAS A RECALL ISSUE, REPAIRED FREE OF CHARGE. REPAIRED AND PICKED UP THE CAR. TWO DAYS AFTER REPAIR, 7 YEAR OLD GRANDSON AND I WERE DRIVING 65 MPH ON HWY WHEN REAR TOW LINK SNAPPED AGAIN, LOST CONTROL, FISHTAILED ACROSS TRAFFIC LANES BEFORE REGAINING CONTROL AND PULLING TO SIDE OF HIGHWAY. GRANDSON AND I WERE TERRIFIED. TOWED TO FORD SERVICE CENTER, REPAIRED TOE LINK AND REPLACED REAR TIE RODS. TOLD THE TIE RODS WHERE SO WORE OUT THAT VEHICLE WAS UNSAFE TO DRIVE. NO MENTION OF TIE ROD ISSUE FROM PREVIOUS SERVICE CENTER. PICKED UP CAR AFTER ALL REPAIRS COMPLETED. FOUR DAYS AFTER PICKING UP VEHICLE, REAR TOE LINK SNAPPED, WHILE SAME 7 YR OLD GRANDSON AND I WERE DRIVING NORTH ON INTERSTATE AT 75 MPH. LOST CONTROL, FISHTAILED ACROSS BUSY TRAFFIC LANES, CROSSED THE MEDIAN AND HIT REFLECTOR POST ON THE EDGE OF THE SOUTHBOUND LANE BEFORE REGAINING CONTROL NARROWLY MISSING ON COMING TRAFFIC. REFLECTOR POST HIT AN ONCOMING CAR CAUSING DAMAGE TO THE DRIVERS DOOR AND SIDE MIRROR. GRANDSON AND I ARE IN SHOCK, SCARED TO DEATH AS WE ALMOST HIT A CAR HEAD ON. CAR TOWED TO SAME FORD SERVICE CENTER FOR REPAIR. WHEN WE WENT CHECK ON CAR WAS TOLD BY THE STAFF THAT HE WOULD GIVE ME THE KEYS VERY HESITANTLY BECAUSE HE FELT THE VEHICLE WAS UNSAFE TO DRIVE. DID NOT TAKE CAR BECAUSE WE ARE TERRIFIED TO DRIVE IT AS WE HAVE ALMOST DIED WHILE DRIVING ON THREE SEPARATE OCCASIONS. ALL WITHIN 400 MILES OF DRIVING. HAVE YET TO TAKE POSSESSION OF VEHICLE. WE ARE NOW STUCK WITH A VEHICLE, AND A LOAN, THAT WE ARE TOO AFRAID TO DRIVE. I'VE HAD TO SEE MY THERAPIST TO DISCUSS THE LEVEL OF STRESS, ANXIETY AND FEAR. GRANDSON WILL NOT GET IN A CAR ALONE WITH ME AS HE IS TO AFRAID.

DOOR PANEL SEPARATING FROM DOOR

POWER STEERING WENT OUT AND WILL COST OVER 2000 TO FIX

VEHICLE BEGAN TO EXHIBIT A POPPING NOISE WHILE TURNING THE STEERING WHEEL AT LOW SPEEDS OR WHILE STOPPED. INITIALLY BEGAN ONLY WHILE IN REVERSE, SLOWLY PROGRESSED TO FORWARD MOTION AS WELL. GENERALLY OCCURS ONLY WHEN TURNING THE WHEEL CLOCKWISE. TOOK TO INDEPENDENT MECHANIC WHO DIAGNOSED IT AS FAULTY ELECTRONIC STEERING RACK, HOWEVER DUE TO DESIGN COULD NOT PERFORM FURTHER DIAGNOSIS. ENTIRE RACK REPLACED UNDER EXTENDED WARRANTY. MILEAGE OF VEHICLE IS APPROXIMATELY 80,000, ISSUE BEGAN APPROX 78,000 MILES. NO DASH LIGHTS ILLUMINATED, NO FAILURE OR LOSS OF STEERING AT SPEED.

MAKING RIGHT TURN AND STEERING FAULT ASSIST LIGHT CAME ON AND NO POWER STEERING AND VEHICLE WENT OFF TO THE LEFT SIDE OF THE ROAD. VEHICLE IS BEING REPAIRED AT JONES FORD AND NEW STEERING WAS INSTALLED AND FOUND DEFECTIVE AND NEW PART IS ON ORDER FOR INSTALLATION FOR THE SECOND TIME.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE STEERING CEASED WITHOUT WARNING. THE CONTACT MANEUVERED THE VEHICLE TO THE SIDE OF THE ROADWAY AND THE VEHICLE WAS RESTARTED. THE VEHICLE THEN OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO MIKE BURCH FORD BLACKSHEAR (304 WARE ST, BLACKSHEAR, GA 3151) AND IT WAS CONFIRMED THAT THE POWER STEERING ASSIST WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

LOST POWER STEERING AT 33558 MILES AND TOOK TO DEALER FIR REPAIR. THEY CLEANED POWER STEERING CONTROL MODULE TERMINAL CONTACTS AND APPLIED GREASE. 1000 MILES LATER WARNING LIGHT CAME BACK ON "STEERING ASSIST FAULT SERVICE NOW" WHILE DRIVING ON A HIGHWAY. TOOK VEHICLE TO DEALER AND NOW THEY HAVE TO REPLACE THE THE POWER STEERING CONTROL MODULE. FIRST REPAIR COST $323.54. COST TO REPLACE STEERING CONTROL MODULE WILL BE ABOUT $2300.00

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 10 MPH, SHE HAD ATTEMPTED TO MAKE A LEFT TURN AND LOST COMPLETE CONTROL OF THE POWER STEERING AS THE TRACTION CONTROL WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD THE VEHICLE TOWED TO KIA OF DULUTH (1701 W MICHIGAN ST, DULUTH, MN 55806) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SUBJECTED TO A RECALL. THE VEHICLE WAS THEN TRANSFERRED TO NORTHSTAR FORD (1420 MILLER TRUNK HWY, DULUTH, MN 55811) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL AND THAT THE VEHICLE WOULD HAVE TO BE REPAIRED OUT OF POCKET. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.*DT

95K MILES. I STOPPED TO USE RESTROOM AND CANE OUT STARTED CAR TO ALARMS THAT SAID 'STEERING ASSIST FAILURE SERVICE REQUIRED. IT HAD NO POWER STEERING. AFTER MUCH RESEARCH I HAVE FOUND THIS WAS RECALLED FROM ONE FACTORY BUT IT SEEMS THE ISSUE IS MUCH WIDE SPREAD. I WAS ABLE TO STOP AND RESTART AND IT CLEARED UP ONLY TO GO OUT WHILE DRIVING

TRAVELING AT ANY SPEED, THE VEHICLE WILL NOT EXCELERATE, VIBRATES, AND AN YELLOW WRENCH APPEARS ON THE DASH WITH MESSAGE "ALL TERRAIN MANAGEMENT FAULT". IT HAS HAPPENED TWICE IN THE LAST TWO DAYS. YOU HAVE TO COAST TO A SAFE PLACE OFF THE ROAD, TURN YOUR ENGINE OFF, AND RESTART. IT HAS A LAG WHEN TRYING TO RESTART, BUT WILL START. THIS IS EXTRAORDINARILY DANGEROUS WHILE TRAVELING ON ANY ROADWAY. I AM TAKING IT TO THE DEALERSHIP TOMORROW, BUT WHAT RESEARCH I HAVE DONE STATES THIS IS A VERY COMMON OCCURRENCE. AN ISSUE WITH THE THROTTLE BODY (ETB).

I GOT IN MY CAR AND HEARD A STRANGE NOISE OUTSIDE. LOOKED AND FOUND THAT THE SMALLER PIECE OF THE DOOR HANDLE HAD FALLEN OFF. I PICKED IT UP AND GOT BACK IN THE CAR, WOULD FIX IT WHEN I GOT HOME, BUT THE DOOR WOULD NOT CLOSE/LATCH. I WAS ABLE TO GET THE PLASTIC PIECE BACK ON THE HANDLE AND WAS THEN ABLE TO SHUT THE DOOR AND DRIVE HOME. LUCKILY, THIS HAPPENED IN A PARKING LOT AND NOT WHILE DRIVING DOWN THE INTERSTATE, AS I BELIEVE THE DOOR WOULD HAVE FLOWN OPEN.

WHEN THE 3RD ROW SEATS ARE MOVED BY THE POWER BUTTON, THE AIR BAG LIGHT ON THE DASH COMES ON. THERE IS AN ELECTRICAL SHORT.

VEHICLE IN MOTION ON INTERSTATE HIGHWAY WHICH WAS BEING RESURFACED. UPON THE TRANSITION FROM SMOOTH PAVEMENT TO PAVEMENT WHICH WAS BEING SCRAPED FOR RESURFACING, THE "POWER STEERING ASSIST FAILURE" AND "SERVICE ADVANCETRAC" MESSAGES WERE DISPLAYED AND THERE WAS NO POWER STEERING ASSISTANCE AND THE DIRECTIONAL SIGNALS ONLY WORK BY HOLDING THE STALK IN THE PROPER POSITION MANUALLY. THIS OCCURRED TWICE DURING A TRIP FROM CHARLOTTE, NC TO FORT WORTH, TX. IN BOTH INSTANCES, THE ROAD CONDITIONS WERE THE SAME - TRANSITION FROM SMOOTH TO UNDULATING PAVEMENT.

THE VEHICLE SUDDENLY LOSES POWER STEERING. HAS HAPPENED AT HIGHWAY SPEEDS OF 55MPH, AT LOWER SPEEDS 25MPH, AND WHILE STOPPED IN A PARKING LOT. VEHICLE BECOMES NEAR IMPOSSIBLE TO STEER. ERROR MESSAGES OCCUR INCLUDING POWER STEERING FAULT, POWER STEERING ASSIST FAILURE.

I BOUGHT MY 2015 EXPLORER BACK IN 2018 WITH THE POPPING NOISE IN THE STEERING. I WAS TOLD BACK THEN IT WAS NORMAL. AS TIME WENT ON, THE POPPING NOISE HAS BECOME WORSE. I HAVE ADDRESSED IT OVER THE PAST WEEK, AND HAVE DETERMINED TWO THINGS. 1, THE TSB PUT OUT BY FORD FOR THE THRUST WASHERS ON THE AXLES IS A WASTE OF MONEY. 2, THE RACK AN PINION SHOULD BE THE TRUE RECALL ON THE 2011-2015 FORD EXPLORER, AND POSSIBLY NEWER MODELS FROM WHAT I HAVE READ. MINE WAS TROUBLESHOT DOWN TO THE RACK AND PINION TODAY BY MY MECHANIC, AND JUST LIKE EVERYONE ELSE HERE, IT'S GOING TO COST $2300 TO REPLACE. I HAVE HAD THE SAME PROBLEMS OF THE STEERING LOCKING UP OVER PROLONGED SITTING AS WELL. THIS IS ALARMING AND SHOULD BE ADDRESSED BY THE NHTSA, SOONER RATHER THAN LATER.

PTU LEAKING WITH 22395 MILES AND 5 YEARS AND 3 DAYS IN SERVICE. OUT OF WARRANTY BY 3 DAYS

DRIVING ON A TWO LANE HIGHWAY AND THE POWER STEERING COMPLETELY FAILED. WE WERE TOLD BY THE DEALERSHIP WHERE WE PURCHASED THE CAR TO BRING IT IN BUT IT SOUNDED LIKE "STEERING ASSIST FAULT" SINCE THAT WAS THE ERROR MESSAGE, DUH.IT WAS COST $500 FOR AN ALIGNMENT? REPLACED FAULTY RACK AND PINION GEAR AND CHECKED ALIGNMENT(SHOULD BE OK SINCE THEY ALIGNED IT THE SAME DAY) TOTAL BILL $2291.00 THIS IS A 2015 EXPLORER LIMITED THAT HAS BEEN IN THE SHOP SEVERAL TIMES FOR CAR A CARBON MONOXIDE LEAK IN THE CABIN OF SUV FOR REPAIRS, POWER SEAT REPAIRS AND INTERIOR DOOR PANEL COMING APART.

WHILE DRIVING, FORD EXPLORER DASH WRENCH LIGHT INDICATOR TURNS ON THEN SUDDENLY YOU LOOSE POWER AND CONTROL AND BRAKING, TECHNICAL DISABLED. YOU HAVE TO COME TO A ROLLING STOP. THEN TURN ON CAR AGAIN TO REMOVE WRENCH LIGHT.

I WAS DRIVING MY 2015 FORD EXPLORER SPORT ON A ROAD. SUDDENLY, THE CAR SHOWED AN ERROR STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC MESSAGE ON DASHBOARD. THE STEERING WHEEL BECAME VERY HARD TO ROTATE AND I AVOIDED THE ACCIDENT. THE CAR WAS UNCONTROLLABLE AND BECAUSE OF THIS, THE TURN INDICATOR KNOB HAD SOME ISSUES. I HAD TO KEEP HOLDING THE INDICATOR KNOB IN ORDER TO TURN ON RIGHT/LEFT INDICATION. I HAD TO PUT SO MUCH EXTRA FORCE TO ROTATE THE STEERING WHEEL DURING TURNING. THIS WAS A VERY DANGEROUS SCENARIO. I STOPED THE CAR IN A PARKING LOT, TURNED OFF THE CAR, AND WAITED FOR 5 MINUTES TO TURN ON. AFTER THAT THE CAR WORKED WELL FOR FEW MORE MINUTES. THE SAME ERROR AND ISSUE STARTED HAPPENING AGAIN AFTER FEW MINUTES SO I TOOK THE CAR TO FORD DEALERSHIP. THEY CHECKED THE CODE AND FOUND STEERING GEAR ISSUE, FAILURE CODE U2011:49. THIS IS A MAJOR ISSUE RELATED TO SAFETY. IT CAN CAUSE FATAL ACCIDENT BECAUSE OF UNCONTROLLABLE STEERING WHEEL ISSUE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 25 MPH, THE STEERING WHEEL CEASED WITHOUT WARNING. THE STEERING WHEEL WAS AGGRESSIVELY TURNED TO THE LEFT AND TO THE RIGHT AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO WORLD FORD PENSACOLA (6397 PENSACOLA BOULEVARD, PENSACOLA, FL 32505) TO BE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH THE NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

DRIVING AT 20MPH OVER A BRIDGE, MY TOE LINK SNAPPED, CAUSING ME TO LOSE CONTROL AND VEER OFF THE ROAD LOSING CONTROL. I LOST COMPLETE CONTROL OVER MY STEERING AND TIRES REMAINED TURNED, LOSING ALL CONTROL AND ABILITY TO DRIVE. THE TOE LINK WAS SERVICED BECAUSE THERE WAS A RECALL. HOWEVER, THIS WAS THE SECOND TIME THE TOE LINK WAS FIXED ON THIS VEHICLE. NOW, ONLY MONTHS AFTER PURCHASING THIS VEHICLE, THERE IS ANOTHER ISSUE REGARDING THE TOE LINK AND BUSHINGS. FORD AND DEALERSHIP REFUSE TO COVER THE CHARGES BECAUSE RECALL HAS ALREADY BEEN SERVICED. MY CONCERN IS THAT THE PROBLEM WILL BE FIXED TEMPORARILY FOR A FOURTH TIME AND WILL SNAP AS I AM GOING FASTER SPEEDS THAN THE 20 MPH I INITIALLY LOST CONTROL AT. THERE NEEDS TO BE ANOTHER RECALL ON MY ALREADY RECALLED PART, OTHERWISE THERE WILL NEVER BE ANY SAFE DRIVING DISTANCE IN THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 80 MPH, THE DRIVER'S SIDE DOOR KEYPAD DETACHED. THE VEHICLE WAS TAKEN TO FORD OF KENDALL (15551 S DIXIE HWY, MIAMI, FL 33157, 305-238-9211) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE CONTACT WAS PROVIDED AN ESTIMATE OF $512 TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

STEERING ASSIST FAULT LIKE CAME ON WHILE DRIVING. I WAS UNABLE TO STEER. LUCKILY NOBODY WAS HURT. BUT THIS COULD HAVE BEEN DEADLY FOR MYSELF, GRANDDAUGHTER AND ANYONE ELSE AROUND. THERE WAS NO WARNING. NO SOUNDS NOTHING. I SEE FORD HAD RECALLS FOR UP UNTIL 2013 FOR THIS PROBLEM, BUT I DON'T SEE ANY FOR 2015. AND FROM READING INFORMATION IT HAS CAUSED ACCIDENTS INJURING PEOPLE. I WOULD LIKE TO SEE A RECALL ON THIS

AIR BAG LIGHT CONSTANTLY STAYS ON. WINDSHIELD PILLAR CAME FLYING OFF AT 70 MILES AN HOUR. *TR

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING TO MAKE A LEFT TURN, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO CARRIAGE FORD INC (908 E. LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129, (612)284-4444) TO BE DIAGNOSED. THE STRUT BEARINGS WERE REPLACED HOWEVER, AFTER TEST DRIVING THE VEHICLE, THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT A COST OF $2,300. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO A DEFECT IN THE MANUFACTURING OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS FLUID LEAKING FROM THE POWER TAKE OFF UNIT. THE VEHICLE WAS TAKEN TO JIM TIDWELL FORD (2205 BARRETT LAKES BLVD, KENNESAW, GA 30144), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER TAKE OFF UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000. *LN*JB

POWER STEERING STOPPED WHILE DRIVING. THIS IS NOT A TYPICAL POWER STEERING PUMP, IT IS ELECTRONIC. WHEN A NORMAL ONE FAILS, YOU CAN STILL STEER EASILY WHEN MOVING. IT ONLY BECOMES HARD WHEN STOPPED OR MOVING SLOW. THE ELECTRONIC ONE GETS EXTREMELY HARD EVEN AT HIGHWAY SPEEDS. I HAVE BROUGHT IT TO THE DEALERSHIP WHICH DIAGNOSED IT AS THE RACK AND PINION. I HAVE SEEN ONLINE THAT THERE ARE MANY THAT HAVE FAILED WITH THE SAME ISSUE FOR MULTIPLE YEARS FROM AROUND 2011 ON WHICH TELLS ME IT IS FAIRLY COMMON EVEN ON VEHICLES WITH LOW MILEAGE. *TR

FRONT END POPPING NOISE WAS NOTICED AFTER 50,000 MILES. WAS TOLD TO DISREGARD, IT WAS NORMAL. AT 67,000 NOISE BECAME LOUDER, SENSATION IN STEERING WHEEL FELT, LOSS OF STEERING MOMENTARILY. THIS HAPPENS WHEN SITTING STILL, WHILE DRIVING AND ESPECIALLY WHILE MAKING SHARP TURNS. FORD JUST QUOTED $2100 TO REPLACE. I'VE SEEN MANY MORE COMPLAINTS RELATED TO THIS. THIS IS A HUGE SAFETY CONCERN AND A RISK FOR ANYONE WHO DRIVES THE VEHICLE. WHY HASN'T THERE BEEN A RECALL ISSUED YET? *TR

THE PAINT IS STARTING TO BUBBLE IN SEVERAL SPOTS ON THE FRONT EDGE OF THE HOOD. I SEE NO RUST OF ANY KIND JUST BUBBLING PAINT. I METICULOUSLY CARE FOR THIS CAR REGULAR WASH AND WAXES. *TR

DRIVER DOOR: THE DOOR BLACK TRIM PANEL IS COME OUT AND IT WONT LET ME OPEN AND CLOSE MY WINDOW PROPERLY. I HEAR ABOUT THIS ISSUES IN THE DEALER, BUT I DIDN'T RECEIVE ANY RECALL ABOUT IT. PLEASE, I NEED YOU FIX IT, THIS ISSUES, IT IS 2015 FORD EXPLORER, AND I HAVE OTHER VEHICLE OF 2006, IT DOESN'T HAVE ANY ISSUES ABOUT THE INSIDE OF THE BODY. *TR

MY AIR BAG LIGHT IS ON AND WON;T GO OFF SO I TOOK IT TO A FORD DEALERSHIP AND THEY TOLD ME THAT THE BACK AIR BAGS WIRE WERE LOOSE AND IT WOULD COST ME $600.00 TO CONNECT THEM BACK. *TR

I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN THERE'S A SNAP NOISE AND THEN I SEE THIS RUBBER FLAPPING AT THE WINDSHIELD ON THE PASSENGER SIDE. WHEN IT FIRST STARTED HITTING THE WINDSHIELD IT SCARED US HALF TO DEATH. I GOT OFF THE HIGHWAY AND PULLED OVER TO LOOK AND SEEN THE PASSENGER WINDSHIELD PILLAR HAD COMPLETELY BROKEN IN HALF WHILE I WAS DRIVING, FLEW OFF AND WAS GONE. I LATER FOUND OUT THAT THIS IS VERY COMMON IN THE FORD EXPLORERS, THAT THESE WINDSHIELD PILLARS FLY OFF. IM DISAPPOINTED THAT THERE HASN'T BEEN A RECALL TO FIX THIS PROBLEM SEEING IT HAPPENS QUITE FREQUENTLY TO THESE CARS ACCORDING TO LOTS OF PEOPLE ON CARCOMPLAINTS.COM AND IM VERY THANKFUL IT DID NOT FLY AND HIT SOMEONE ELSE'S CAR OR CAUSE AN ACCIDENT. HONESTLY I THINK FORD SHOULD PAY FOR THE REPLACEMENT NOT ME. SAD BECAUSE I JUST BOUGHT THIS CAR A LITTLE OVER A MONTH AGO AT CARMAXX. *TR

WHILE DRIVING CAR SUDDENLY STARTED TO SPUTTER AND I COULD NO LONGER ACCELERATE.. HAD ROLL TO A COMPLETE STOP.. ONCE STOPPED I LET IT SIT FOR A MOMENT AND IT RESTARTED AND I WAS ABLE TO MAKE IT HOME.. IT HAS HAPPENED ON AT LEAST 3 OCCASIONS.. AND ON THE DASHBOARD IT DISPLAY A YELLOW WRENCH AND SAYS SEE MANUAL.. THIS IS VERY DANGEROUS BECAUSE I WAS IN TRAFFIC ON ALL 3 OCCASIONS. *TR

I WAS DRIVING ON HIGHWAY 45 IN ILLINOIS IN MY 2015 FORD EXPLORER AND WAS SLOWING DOWN FOR A RED LIGHT WHEN MY POWER STEERING FAILED AND A WARNING CAME ON IN THE VEHICLE INFORMATION DISPLAY STATING "STEERING ASSIST FAULT " SERVICE REQUIRED. I WAS THREE BLOCKS FROM THE FORD DEALER AND DROVE THERE. STEERING WAS VERY DIFFICULT AND I WAS FORTUNATE TO BE SO CLOSE TO THE DEALER. A TECH DID A PIN POINT INSPECTION ON THE VEHICLE AND THE NEXT DAY I WAS TOLD THAT THERE WAS CORROSION IN THE POWER STEERING CONTROL MODULE TERMINAL CONTACTS. GREASE WAS APPLIED AND I WAS CHARGED $323.00 . I WAS ADVISED THAT IF THIS HAPPENED AGAIN THAT I MAY NEED TO REPLACE THE POWER STEERING CONTROL MODULE ON THE VEHICLE AND THIS WOULD COST $2300.00. THIS VEHICLE HAS 33500 MILES ON IT AND IS GARAGE KEPT WITH REGULAR MAINTENANCE . I ASKED WHY THE TERMINAL CONTACTS WEREN'T CHECKED DURING REGULAR MAINTENANCE WHICH WAS DONE THREE MONTHS AGO AND WAS TOLD IT IS NOT PART OF THE INSPECTION .

POPPING SOUNDS COMING FROM RIGHT SIDE WHEEL. TOOK TO FORD DEALER TO BE SERVICED AND THE TOLD ME THE GEAR STOP IN THE RACK AND PINION AS BROKEN OFF AND NEEDS TO BE REPLACED AND WOULD PUT ME AT $2100. THEY ALSO TOLD ME IF I DID NOT WANT TO REPLACE IT AT THIS TIME I COULD LEAVE IT ALONE AND CONTINUE WITH THE POPPING SOUND OR THEY COULD CUT IT OFF BUT THEN I WOULD NEED TO BE CAREFUL AND NOT OVERLY TURN THE STEERING WHEEL. *TR

REAR TOE LINK - REAR SUSPENSION MAY HAVE WELD CRACK AT BUSHING HOUSING ATTACHED TO THE FRAME -NO INCIDENT YET. *TR

IT IS THE SAME PROBLEM BACK AS BEFORE. WHEN YOU ACCELERATE OR GO UP A HILL YOU HAVE AN HORRIBLE EMISSION ODOR. I HAVE HAD THIS FIXED, BUT IT IS BACK. *TR

THE DOOR, WINDSHIELD, AND EXTERNAL WINDOW SEALS ARE RAPIDLY DETERIORATING, THE PAINT ON THE CAR HOOD IS BLISTERING AND ABOUT TO PEEL OFF LIKE PAINT DID ON CARS SEVERAL AGO, LEAVING BARE METAL VISIBLE UNDERNEATH. *TR

THIS CAR HAS STARTED SHOWING ALL SIGNS OF CORROSION ON THE FRONT HOOD. I HAVE DONE MY OWN RESEARCH AND FOUND THOUSANDS OF OTHER EXPLORERS WITH THE SAME ISSUE. EVERY OUTCOME HAS BEEN DIFFERENT FROM EACH DEALERSHIP TO ANOTHER. HERE IS A COPY OF THE NHTSA ID NUMBER WITH THE CORRESPONDING TSB AND SUMMARY I AM ALSO ATTACHING SEVERAL PICTURES FOR EVIDENCE. (ALL PICTURES WERE TAKEN BY AN AUTHORIZED FORD DEALERSHIP- METRO FORD IN OKLAHOMA CITY, OK) NHTSA ID NUMBER: 10156863 MANUFACTURER COMMUNICATION NUMBER: TSB 19-2026 SUMMARY SOME 2000 AND NEWER FORD, LINCOLN AND MERCURY VEHICLES EQUIPPED WITH ALUMINUM BODY PANELS MAY EXHIBIT CORROSION CONCERNS APPEARING AS BUBBLED AND/OR PEELING PAINT WITH OR WITHOUT ACCOMPANYING WHITE DUST. PANEL REPLACEMENT IS RECOMMENDED. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION. *TR

STARTED HEARING POPPING SOUND ON PASSENGERS SIDE WHEN BACKING AND TURNING AND NOW IT HAS ADVANCED TO STEERING FEELS LIKE IT CATCHES OR BINDS FOR A SECOND WHILE DRIVING DOWN ROAD. *TR

I BOUGHT THIS VEH. IN 2016 WHEN IT HAD 17,000 MILES ON IT. WITHIN 2 WEEKS I GOT A WARNING LIGHT FOR THE AIR BAG SYSTEM. TOOK IT TO THE DEALER AND WAS ADVISED THAT THE SENSOR GIVING TROUBLE WAS IN THE SEAT BELT AIRBAG FOR THE REAR PASSENGER SEAT. I WAS REPAIRED UNDER WARRANTY FOR TECHNICAL SERVICE BULLETIN TSB-0001 PUBLISHED JANUARY, 2016. I HAVE HAD TROUBLE OFF AND ON EVER SINCE WITH THE AIRBAG WARNING LIGHT. IT WOULD STAY ON FOR A LITTLE WHILE AND THEN GO OFF. I HAD THE DEALER CHECK IT AND THEY COULD NOT FIND A PROBLEM WITHOUT THE LIGHT BEING ON. THIS WEEK IT STAYED ON SO I HAD THE DEALER CHECK IT. IT HAD THE CODE B141B WHICH WAS THE SAME CODE REPAIRED IN 2016. SINCE THE REPAIR WAS WARRANTEED FOR 12 MONTHS THE DEALER WANTS $797 TO FIX THE CURRENT ISSUE, WHICH IS THE SAME ONE FROM 2016. I VERY SELDOM USE THE BACK SEAT AS I HAVE NO CHILDREN IN MY HOUSE. I WOULD RATHER NOT SPEND THAT MONEY, SINCE I AM RETIRED, BUT IF I DON'T GET IT FIXED ALL OF THE OTHER AIR BAGS IN THE VEHICLE WILL NOT WORK. I CONFIRMED WITH A SERVICE ADVISOR THAT NONE OF THE AIRBAGS IN THE VEHICLE WOULD DEPLOY IF THAT LIGHT IS ON. I ASKED HIM IF THERE WAS A WAY TO BY-PASS IT IN THE SYSTEM SO THE LIGHT WOULD GO OFF AND HE SAID IT IS A FMVSS THAT COULD NOT BE MODIFIED AND MUST BE FIXED THE RIGHT WAY. I FEEL LIKE I AM BEING HELD HOSTAGE IN AN UNSAFE VEHICLE UNLESS I PAY THE $797 TO GET IT FIXED (AGAIN).

AFTER SITTING FOR 1 MONTH, I WENT TO START AND BATTERY WAS DEAD. AAA GOT CAR RUNNING, AND BATTER WAS RECHARGED. SORT TIME AFTER, POWER STEERING BECAME INOPERABLE AND HAS BEEN FOR 6 WEEKS. STEERING NOW MANUAL AND VERY STIFF. *TR

AS I WAS DRIVING MY VEHICLE ON THE FREEWAY, THE DRIVER SIDE DOOR STARTED TO SWING OPEN AS I WAS TURNING AND WOULD NOT STAY CLOSED. I HAD TO HOLD THE DOOR SHUT UNTIL I COULD SAFELY PULL OVER. WHEN I GOT OUT OF THE VEHICLE TO INSPECT THE DOOR I NOTICED THAT THE EXTERIOR DOOR HANDLE WAS LOOSE. I WAS ABLE TO GET THE DOOR TO REMAIN CLOSED AFTER PUSHING THE HANDLE BACK IN AND LOCKING THE DOOR.

MY WIFE PULLED OUT OF THE DRIVEWAY INTO TRAFFIC GOING TO WORK ONE DAY. WHEN SHE PULLED OUT THE CAR SHIFTED HARD THEN WENT INTO NEUTRAL. MY WIFE'S QUICK THINKING TO PULL OF THE SIDE OF THE RD SAVED HER FROM GETTING REAR ENDED. SHE PUT CAR IN PARK THEN SHIFTED TO GO AGAIN. AT THAT MOMENT IS WHEN THE CAR STARTED HOPPING AS SHE DROVE DOWN THE RD. SHE PULLED OVER TO CALL ME. I INSTRUCTED HER TO GO HOME AND NOT TO WORK. I GOT HOME HOURS LATER FROM WORK I THEN DROVE OUR 2015 FORD EXPLORER. IT SHIFTED HARD THEN STARTED TO HOP I TOOK IT HOME AND DID A VISUAL INSPECTION ON THE FLUID LEVEL TIRES AND SHOCKS. I DIDN'T SEE ANYTHING ABNORMAL. THE NEXT DAY I TOOK IT TO FORD DEALER THEY DROVE IT AT 96000 MILES SAID THEY COULDN'T DUPLICATE IT. FAST FORWARD WE HAVE 105000 MILES ON IT PROBLEM PERSISTENTLY GETTING WORSE WE TOOK IT BACK TO VILLAGE FORD. THEY DROVE IT AND SUSPECTED THE TRANSMISSION. THE NEXT DAY THEY CALLED SAYING IT WAS THE TRANSMISSION AND IT WOULD BE 5500.00 $ TO FIX IT. THEY COULDN'T PUT IT ON A DIAGNOSTIC MACHINE BEFORE WARRANTY WAS OUT BUT THEY COULD WHEN OUT OF WARRANTY. NOW I FIND MYSELF SPENDING 4500.00 DOLLAR AUTO REPAIR THAT COULD'VE BEEN DETECTED IF THEY WOULD'VE DIAGNOSED IT PRIOR TO NOW. REGGIE THE SERVICE MANAGER AND THE SERVICE TEAM AT VILLAGE FORD FAILED ME

PURCHASED THE VEHICLE 4 MARCH, WAS GONE FOR 10 DAYS. IN THE DAYS SINCE THEN, I HAVE EXPERIENCED EXHAUST SMELLS IN THE VEHICLE MULTIPLE TIMES, TO THE POINT THAT I HAVE BECOME LIGHT-HEADED. USUALLY, THE SMELLS ONLY HAPPEN WHEN THE VEHICLE IS RELATIVELY STATIONARY (I.E. STOP SIGN, PARKED BUT ENGINE STILL RUNNING IMMEDIATELY FTER GETTING HOME, DURING ACCELERATION FROM A STOP, REGARDLESS OF THE SETTING ON THE HVAC SYSTEM. I'M ATTEMPTING TO RETURN THE VEHICLE AT THIS TIME AFTER RESEARCHING MULTIPLE LAWSUITS AGAINST FOR FOR THE FAULTY DESIGN. DUE TO THE ELUSIVE NATURE OF THE PROBLEM, I CAN'T PROVIDE PHOTOGRAPHIC EVIDENCE. ALSO, ON-GOING SHIPPING PROBLEMS IN AMERICA (DUE TO COVID 19 PROBLEMS) HAVE LED ME TO NOT BEING ABLE TO SOURCES PARTS TO PROVE THERE IS ALSO CARBON MONOXIDE IN ADDITION TO THE NORMAL AROMA OF CAR EXHAUST.

MY DAUGHTER IN LAW WAS DRIVING THE VEHICLE WHEN THE POWER STEERING ASSIST FAULT CAME ON THE SCREEN AND STEERING BECAME VERY HARD. SHE WAS DRIVING IN TOWN AROUND 30 MPH AND WAS ABLE TO PULL OVER AND STOP THE VEHICLE. WHEN SHE RESTARTED IT THE FAULT WAS GONE AND SHE WAS ABLE TO DRIVE HOME. I FOUND THAT THERE WERE MANY CASES OF THIS HAPPENING ON THE INTERNET AT SPEEDS FROM SLOW TO FAST. I TOOK THE VEHICLE TO THE LOCAL DEALER WHO TOLD ME THE STEERING GEAR HAD TO BE REPLACED. HE ALSO SAID THERE WAS NO RECALL ON MY FORD EVEN THOUGH SEVERAL COMPLAINTS WERE ON THE WEB. THEY ARE ORDERING THE PART FOR IT AND THE PARTS AND LABOR ARE OVER 2000$. WILL FORD WAIT TIL SOMEBODY GETS KILLED BEFORE THEY RECALL THE VEHICLES?

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE AIRBAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE RODEO FORD LOCATED AT (13680 W. TEST DRIVE, GOODYEAR, AZ 85338, (623)298-3900) WHO NOTICED AND INFORMED THE CONTACT THAT THERE WAS A PINCHED WIRE UNDERNEATH THE REAR SEAT OF THE VEHICLE, WHICH WOULD CAUSE THE AIRBAG TO FAIL TO DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

SLOWLY PULLING OUT OF NARROW PARKING LOT EXIT LANE, THROUGH OPENED GATE. RAPID UNEXPLAINED ACCELERATION, SEEMED TO LAUNCH CAR ACROSS ONE WAY CITY STREET INTO RESTAURANT BUILDING. PASSENGER SEAT BELT (FASTENED, LEFT BRUISES) RELEASED UPON IMPACT; PASSENGER DASH BOARD AIRBAG DID NOT DEPLOY; DRIVERS' AIRBAG WEAK. PASSENGER HOSPITALIZED FROM LOWER AIRBAG, BROKEN LEG, SEVERE LACERATION.

OUR VEHICLE HAS EXHAUST ISSUES, THE CAR IF LEFT IDLING FOR VERY LONG AT ALL WILL MAKE THE ENTIRE VEHICLE SMELL. THIS CAUSES PASSENGERS TO HAVE A HEADACHE AND SOMETIMES BECOME SLEEPY. THE SMELL IN THE VEHICLE HAS BEEN SO BAD AFTER IDLING FOR A WHILE AND THEN DRIVING WE HAD TO PULL OVER AND OPEN ALL DOORS.

DRIVER INTERIOR DOOR PANEL HAS SEPARATED

WHILE DRIVING AT ANY SPEED, THE CAR WILL SUDDENLY STOP ACCELERATING. ONCE YOU ARE ABLE TO GET COMPLETELY STOPPED AND TURN THE CAR OFF AND RESTART IT, IT WILL DO OK UNTIL THE SAME THING HAPPENS AGAIN WITH NO WARNING. WHEN IN TRAFFIC OR WITH NO PLACE TO PULL OFF OR COAST TO, THIS IS EXTREMELY DANGEROUS. HAS HAPPENED TO ME ABOUT 10-20 IN THE PAST 2 -3 YEARS. AFTER RESEARCHING ONLINE, I READ MANY OF THE SAME SITUATIONS. TOOK TO LOCAL DEALER AND THEY DIAGNOSED IT AS THE THROTTLE BODY AND SAID THERE WERE NUMEROUS EXPLORERS WITH THE SAME PROBLEM.

THERE WAS A RECALL ON MY 2015 FORD EXPLORER FOR THE TOE LINK SUSPENSION REPLACEMENT. I HAD OT FIXED ON 1/7/20 AND ON 2/14/20 I WAS DRIVING ON 106 IN SPRINGFIELD VERMONT DOING 50 MILES PER HOUR AND THE TOE LINK SUSPENSION THEY REPLACED BROKE AND I LOST TOTAL CONTROL OF MY SUV. ALL MOST HAD HEAD ON COLLISION I WAS ALMOST KILLED. I HAD IT TOWED TO FORD DEALERSHIP AND THEY TOOK IT APART AGAIN AND STATED THAT THE REASON THE TOE LINK SUSPENSION CONTINUES TO BREAK IS DUE TO THE NUCKLE AND BUSHINGS. AND FORD CORPORATION SAID IT WAS NOT COVERED AND THERE FOR I WAS RESPONSIBLE FOR THE REPAIRS AND TOTAL COST. WHICH IS $2,411 I DO NOT HAVE THAT KIND OF MONEY. MY SUV IS STILL AT FORD DEALERSHIP. NEED HELP RESOLVING THIS ISSUE AND GET MY SUV FIXED AS IT IS THERE CAUSE OF THE BREAKAGE. PLEASE TELL PEOPLE NOT TO DRIVE THERE VEHICLE IF THERE TOE LINK SUSPENSION IS BAD CAUSE WHEN IT GOES YOU HAVE NO CONTROL OF YOUR STEERING. AND YOU NEVER KNOW WHEN ITS GONA HAPPEN. IT'S LIKE SLIDING ON ICE SIDE WAYS. VERY SCARY. NEVER WANT TO GO THOUGH THIS EVER AGAIN. THIS HAPPEN ON A BUSY STREET WITH ON COMING VEHICLES THAT SOME HOW I DIDNT HAVE HEAD ON COLLISION. I DO NOT HAVE PICS AS MY VEHICLE WAS TOWED TO FORD DEALERSHIP. HIDE TIRE ON PASSENGER SIDE POINTED OUT AND WOULD DRIVE SIDE WAYS AND THAT'S WHAT I WAS DOING AT 50 MILES AN HOUR. NOT A GOOD FEELING

THE AIR BAG WARNING LIGHT TURNS ON FOR NO REASON

I HAVE RECENTLY HEARD A POPPING SOUND WHEN I TURN THE STEERING WHEEL. THIS HAPPENS WHEN STATIONARY AND IN MOTION. I HAVE HAD A MECHANIC LOOK AT MY VEHICLE AND STATE THAT THE RACK SYSTEM NEEDS TO BE REPLACED AND THAT THERE IS A CHANCE THE STEERING CAN LOCK UP WHILE DRIVING. I DID RESEARCH AND FOUND THERE ARE RECALLS ON FORD EXPLORERS FOR 2011 TO 20014 BUT NOT 2015. WHY? IT IS THE SAME ISSUE JUST A DIFFERENT YEAR.

AIRBAG LIGHT STAYING ON. DEALER DIAGNOSED REAR SEAT ISSUE AND $911.00 TO REPAIR. FORD ISSUED TSB 16-0001 DUE TO IT BEING A COMMON PROBLEM. DUE TO THE HIGH COST OF REPAIR SOME CUSTOMERS DO NOT HAVE THE REPAIR COMPLETED RESULTING IN AN UNSAFE SITUATION. SINCE THIS INVOLVES AN IMPORTANT SAFETY ISSUE A MANDATORY RECALL SHOULD BE REQUIRED SO THE MANUFACTURING DEFECT CAN BE RESOLVED.

STEERING STARTED MAKING A "KNOCKING" NOISE WHEN MOVING THE STEERING WHEEL. THIS OCCURS WHILE IN PART OR IN MOTION. I WAS TOLD BY THE REPAIR SHOT AND MY 2015 EXPLORER WITH 45K MILES ON IT NEEDS TO HAVE THE RACK AND PINION REPLACED AT A COST OF $2100. NOT COVERED UNDER WARRANTY AND APPARENTLY NO RECALL FOR THIS DANGEROUS SITUATION.

THE DRIVER AND PASSENGER SIDE DOOR ARM RESTS ARE COMING APART AT THE SEAMS AS IS THE CENTER CONSOLE. THE INTERIOR OF MY 2015 EXPLORER WITH 45K MILES LOOKS TERRIBLE. LOOKS LIKE IT'S 20 YEARS OLD. I AM SHOCKED.

SINCE OCTOBER 2019 I HAVE HAD MY CAR IN 4 AUTO SHOPS FOR A PROPANE SMELL,, SO STRONG IT WOULD MAKE YOU FEEL SICK DRIVING. THE 4TH AUTO SHOP SAID IT WAS THE TURBOS LEAKING. WE CHANGED THOSE. NOW THE SMELL IS LESS BUT YOU CAN NOT SIT IN IDLE BECAUSE IT GETS VERY STRONG. MIND YOU THIS CAR WAS A 1 OWNER BEFORE ME, AND I BOUGHT IT USED FROM A DEALER JUNE 2019. DROVE ONLY 4 MONTHS AND NOW 4 MONTHS OF NOT BEING ABLE TO DRIVE IT BUT HAVE TO MAKE PAYMENTS ANYWAY. IM AT A LOSS! HOW CAN FORD NOT HANDLE THIS? REALLY, COPS HAVE EVEN GOTTEN IN ACCIDENTS. I CAN'T JUST DRIVE IT RISKING OUR HEALTH OR LIVES. I REALLY HOPE THEY RECALL THE WHOLE VEHICLE, IT'S NOT RIGHT TO RISK EVERYONE'S LIVES.

FRONT PASSENGER SIDE WINDSHIELD MOLDING BECAME LOOSE AND BROKE OFF WHILE DRIVING ON HIGHWAY. THE WINDSHIELD SEAL ALSO FLEW UP AND APPROXIMATELY 3 FEET OF THE THE SEAL CAME OFF AND WAS FLAPPING AGAINST PASSENGER WINDOW BEFORE COMING COMPLETELY DETACHED. IT LOOKS LIKE SOME OF THE WHITE CLIPS ARE BROKEN ON THAT SIDE WINDSHIELD PANEL SO WE ARE UNSURE HOW TO FIX THIS. SO NOW WE ARE MISSING THE ENTIRE SIDE WINDSHIELD MOLDING, AND ABOUT 2 TO 3 FEET OF WINDSHIELD STRIPPING. NOW WHILE TRAVELING ON THE HIGHWAY, THERE IS ALSO A VIBRATION AND SOUND LIKE AIR IS COMING IN FROM AROUND THE WINDSHIELD. THIS ALL HAPPENED IN THE UPPER 30,000 MILE RANGE WHEN I HAD THE VEHICLE FOR ONLY 3 MONTHS.

THE FUEL GAUGE ON THE INSTRUMENT PANEL IS READING THAT THE FUEL TANK IS ALMOST FULL, HOWEVER WHILE DRIVING THE LOW FUEL WARNING SENSOR CAME ON AND WE NEARLY RAN OUT OF FUEL. THE GAUGE WAS STILL READING ALMOST FULL. WE BARELY MADE IT TO A GAS STATION. AFTER PUTTING IN A FULL TANK OF GAS, THE FUEL GAUGE WAS SHOWING A COMPLETELY FULL TANK. SINCE THEN, THE GAUGE IS ALWAYS SHOWING ALMOST COMPLETELY FULL AND WILL GO DOWN ONLY TO ALMOST FULL, NOT QUITE AS LOW AS 3/4 FULL TANK, EVEN IF YOU HAVE DRIVEN OVER 300 MILES. NOW WE HAVE TO RE-SET THE TRIP ODOMETER EVERY TIME WE GET GAS, SO WE CAN CALCULATE APPROXIMATELY HOW MANY MILES WE HAVE DRIVEN SINCE THE FUEL GAUGE ONLY GOES DOWN SLIGHTLY BELOW FULL. THIS OCCURRED AROUND 50,000 MILES.

THE AIRBAG WARNING LIGHT CAME ON WITHOUT WARNING OR INCIDENT (NO ACCIDENT OR IMPACT, JUST STARTED MY CAR ONE DAY AND THE LIGHT STAYED ON). PER RESEARCH DONE ONLINE WITH SAME WARNING LIGHT, MAKE AND MODEL OF VEHICLE, ISSUE APPEARED TO BE WITH THE REAR/2ND ROW SEAT BELT AIRBAGS DISENGAGING AND THIS CAUSES NONE OF THE AIRBAGS TO WORK IN THE VEHICLE IN THE EVENT OF A CRASH. AT THE TIME THE LIGHT INITIALLY CAME ON I HAD ABOUT 72K MILES ON MY CAR, AND IT APPEARS THIS IS ABOUT THE SAME MILEAGE OF ALL OTHER EXPLORER OWNERS WITH THIS ISSUE. I TOOK IT IN FOR SERVICE FOR THE LIGHT AND INCURRED REPAIRS TOTALING JUST UNDER $1,000 TO HAVE THE PARTS REPLACED AND THE AIRBAGS FUNCTION AGAIN. THE FACT THAT I DID NOTHING (OTHER THAN TURN ON MY CAR WHEN IT WAS APPROACHING THE 70-75K MILEAGE MARK) TO CAUSE MALFUNCTION OF THE AIRBAGS BUT HAD TO PAY $1,000 TO FIX IT AND HAVE AIRBAGS WORK IN MY CAR IN THE EVENT OF AN ACCIDENT IS DISAPPOINTING. FORD NEEDS TO ISSUE A RECALL FOR THIS, IT'S UNACCEPTABLE TO HAVE OWNER AND PASSENGER SAFETY COMPROMISED THROUGH NO FAULT OF THE OWNER, AND HAVE TO INCUR COSTLY REPAIRS TO MAKE THIS RIGHT. I KEPT MY RECEIPTS AVAILABLE TO PROVE CAUSE AND COST OF AIRBAG LIGHT ISSUE.

IN DECEMBER 2019 WHILE DRIVING AT ABOUT 70 MPH UPHILL ON INTERSTATE HIGHWAY AT NIGHTIME, THE ENGINE SUDDENLY LOST POWER. DEPRESSING THE ACCELERATOR PEDEL HAD NO EFFECT AND THE TRANSMISSION ACTED AS IF IT WAS SHIFTED TO NEUTRAL EVEN THOUGH IT WAS STILL IN DRIVE. THE ENGINE RPM SEEMED TO DROPP TO IDLE SPEED. I LOST FORWARD MOTION RAPIDLY. I HAD TO CROSS TWO LANES OF HIGH SPEED TRAFFIC TO PULL ONTO SHOULDER. IT WAS A VERY DANGEROUS MANUEVER AS THERE WAS CONSIDERABLE TRAFFIC AND I HAD TO REACT QUICKLY. I HAD TO CUT IN FRONT OF CARS MOVING MUCH FASTER THAN I WAS, CAUSING THEM TO HAVE TO BRAKE HEAVILY. THE ENGINE CONTINUED TO RUN FOR A WHILE AT ABOUT IDLE SPEED ONCE I REACHED THE SHOULDER, BUT WOULD THE VEHICLE WOULD NOT MOVE FORWARD. ALL LIGHTS ON VEHICLE, INCLUDING EMERGENCY FLASHERS, WORKED FINE. WITHIN ABOUT A MINUTE OF GETTING TO THE SHOULDER, THE ENGINE STARTED RUNNING ROUGH AND THEN SHUT DOWN ENTIRELY AND WOULD NOT RESTART. I LIFTED THE HOOD AND SAW NOTHING OBVIOUSLY WRONG. AFTER SEVERAL MINUTES, I ATTEMPTEDD TO RESTART THE ENGINE. THE ENGINE RESTARTED IMMEDIATELY AND RAN WITH NO PROBLEMS AND I WAS ABLE TO CONTINUE WITH MY TRIP.

EXHAUST ODOR COMING FROM CLIMATE CONTROL VENTS. WHILE DRIVING WITH THE HEATER ON, NOTICED THAT WHEN WE'D COME TO A STOP A MILD EXHAUST ODOR WAS COMING FROM THE HEATER VENTS. PASSENGERS CONSISTED OF MYSELF, TWO TODDLERS AND PREGNANT WIFE. AFTER AN 8 HOUR DRIVE MY WIFE AND I HAD HEADACHES. NOT SURE THE SOURCE OF THE HEADACHE.

DOOR PANEL IS LIFTING. THIS SHOULD BE DEFECTIVE

I HAVE READ THAT THERE WERE RECALLS REGARDING PARKING BRAKES HOWEVER MY SPECIFIC MODEL 2015 BASIC MODEL EXPLORER WAS NOT ON THE LIST BUT MY PARKING BRAKES GAVE OUT AS I TRIED TO BACK OUT OF MY DRIVEWAY. THE BRAKE HANDLE POPPED UP AND I WAS UNABLE TO USE IT EVER SINCE AND I CANNOT DRIVE THE VEHICLE WITHOUT THE ALARMS GOING OFF WHICH INTERFERES WITH MY HEARING AIDS. TOOK IT TO DEALERSHIP AND THE DIAGNOSIS WAS THAT I NEEDED A BRAND NEW REPLACEMENT KIT, A COST OVER $700.

ON MY 2015 FORD EXPLORER XLT, THE WATER PUMP WHICH IS ENCASED INSIDE THE CYCLONE/DURATEC ENGINE, BROKE AND LEAKED COOLANT WHICH WAS MIXED WITH THE OIL, TGE OIL PAN AND THE OIL PUMP CAUSING COMPLETE ENGINE FAILURE. THERE WAS NO ADVANCE WARNING AND FORD HAS NOT ISSUED A RECALL ALTHOUGH A NUMBER OF MODELS HAVE BEEN AFFECTED. THIS CAUSED ME TO HAVE TO REPLACE MY ENGINE AT MY EXPENSE. FORD MOTOR COMPANY HAS NOT TAKEN ANY STEPS TO RESOLVE MY OR THIS ISSUE WITH THE VEHICLE OWNER HAVING TO RESOLVE THE ISSUE AT THEIR OWN EXPENSE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE ARMREST ON THE FRONT DRIVER'S SIDE DOOR PANEL HAD FRACTURED. THE CONTACT TOOK THE VEHICLE TO GREENWAY MOTORS (LOCATED AT 310 BEDFORD RD, MORRIS, IL 60450, 815-768-1813) AND WAS INFORMED THAT THE REPAIR WAS COVERED PER A CUSTOMER SATISFACTION CAMPAIGN. THE DEALER RESTAPLED THE DOOR PANEL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

AIRBAG SENSOR CAME ON AT ABOUT 55,000 MILES. WENT TO DEALER AND THEY PUT ON COMPUTER; TOLD IT IS TSB 16-0001. DEALER SUGGESTED TO REPLACE THE AIRBAG HARNESS, WITH CONNECTORS REPLACED FOR $963.17, B/C WARRANTY EXPIRED AT 60,000 MILES. THIS IS A SAFETY ISSUE AS NONE OF THE AIRBAGS IN THE CAR WILL DEPLOY UNLESS I PAY FORD FOR A PART THAT HAS NO MOVING PARTS. LOOKING TO SEE IF AFTERMARKET WARRANTY WILL COVER. I SEE MULTIPLE PEOPLE WITH SAME ISSUE HAVE REPORTED THIS SO THERE SHOULD BE A RECALL SINCE IT IS A SAFETY ISSUE, POTENTIALLY FOR CHILDREN.

A LIGHT ON MY INSTRUMENT CLUSTER CAME ON. IT ILLUMINATES A MAN STRAPPED IN HIS SEAT WITH A DEPLOYED AIR BAG IN FRONT OF HIM. THE LIGHT STAYS ON. ACCORDING TO ME RESEARCH, THE PROBLEM IS COMMON TO 2015 FORD EXPLORERS. THERE IS A WIRING HARNESS UNDER THE SEAT THAT HAS BEEN FRAYED BY THE MOVEMENT OF THE SEAT WHEN IT IS BEING ADJUSTED BY THE DRIVER. THE COST TO HAVE REPAIRS MADE IS ANYWHERE FROM $1000 TO $1400. I AM TOLD THAT UNTIL IT IS REPAIRED, THE AIRBAGS WILL NOT DEPLOY. THAT SEEMS TO ME LIKE AN UNNECESSARY DESIGN FLAW, AND IT CREATES A DANGEROUS CONDITION WITH THE VEHICLE. I DON'T HAVE THE MONEY TO HAVE MINE REPAIRED, SO I GUESS I'LL JUST HAVE TO BE CAREFUL AND HOPE FOR THE BEST...

I WAS DRIVING ON A 4 LANE ROAD WITH A MEDIAN (NOT HIGHWAY). I WAS IN THE LEFT LANE PASSING 2 OTHER VEHICLES WHEN MY EXPLORER BEGAN TO ACCELERATE AND WOULD NOT STOP. THE ROAD WAS WET AND AS I BEGAN STOMPING ON AND OFF THE GAS PEDAL TO TRY AND RELEASE THE ACCELERATOR, THE VEHICLE BEGAN TO HYDRO PLANE. I WENT ACROSS THE RIGHT LANE AND HIT THE CURB, WHICH PRETTY MUCH RIPPED OUT THE FRONT UNDERCARRIAGE OF THE VEHICLE. ONCE I LEFT THE ROADWAY AND COULD NOT REGAIN CONTROL OF THE VEHICLE I PUT THE TRANSMISSION IN NEUTRAL UNTIL I COULD GET THE CAR STOPPED. ONCE THE VEHICLE CAME TO THE REST I TRIED AGAIN TO STOMP ON THE ACCELERATOR TO GET IT TO STOP ACCELERATING BUT HAD NO RESPONSE. THE VEHICLE DID NOT STOP ACCELERATING UNTIL I TURNED OFF THE KEY.

STEPPED ON THE GAS PEDAL TO ACCELERATE AND VEHICLE KEPT ACCELERATING AFTER REMOVING FOOT FROM PEDAL. HAD FOOT ON BRAKE WITH TIRES LOCKING UP AND ENGINE WAS STILL REVVING UP. THE FLOOR MATS WERE NOT IN THE WAY AND CRUISE CONTROL WAS NOT ACTIVATED.

11/27/19 - I HAVE A 2015 FORD EXPLORER WITH 34,000 MILES ON IT. WHILE DRIVING MY FORD EXPLORER DOWN THE HIGHWAY AT APPROXIMATE 60 MPH, THE VEHICLE SUDDENLY LOST POWER AND MY HUSBAND HAD TO LET IT COAST TO THE SIDE OF THE ROAD. THE MOTOR WAS STILL RUNNING BUT PUSHING THE GAS PEDAL DID NOTHING. THE LIGHTS ON THE DASH LIT UP, THE WRENCH ICON APPEARED ALONG WITH A MESSAGE TO CHECK THE MANUAL. WE TURNED THE VEHICLE OFF AND LET IT SIT A MOMENT, THEN RESTARTED IT AND WE WERE ABLE TO MAKE IT HOME WITHOUT ANY FURTHER ISSUES. RESEARCH SHOWED COMMON ISSUES IN 2015-2016 FORD EXPLORER MODELS WITH DEFECTIVE THROTTLE BODIES. THE DESCRIPTIONS GIVEN FOR THIS DEFECT MATCHED WHAT HAPPENED TO US PERFECTLY. WE TOOK THE VEHICLE TO OUR LOCAL DEALERSHIP AND DISCUSSED THIS ISSUE SPECIFICALLY. AFTER TAKING A LOOK AT THE VEHICLE, THEY STATED THAT THERE WERE NO ERROR CODES AND THEY COULD FIND NOTHING WRONG WITH IT. THEY SAID THEY COULDN'T RULE OUT IT BEING A THROTTLE BODY ISSUE, BUT WITHOUT A CODE TO GO BY, THERE WASN'T REALLY ANYTHING THEY COULD DO. WE LEFT AND ON THE WAY HOME, THE VEHICLE STALLED AGAIN, JUST LIKE BEFORE. THIS TIME I WAS IN TOWN GOING 25 MPH. I WILL CONTINUE TO TAKE THE VEHICLE BACK UNTIL THE ISSUE GETS RESOLVED, BUT I AM AFRAID TO KEEP DRIVING IT WITHOUT THIS BEING FIXED. WITH ALL OF THE PROBLEMS FORD HAS APPARENTLY HAD WITH THIS PARTICULAR ITEM, I DON'T UNDERSTAND HOW A RECALL HAS NOT BEEN ISSUED. I HAVE BEEN A LONG TIME FORD OWNER, BUT MY NEXT VEHICLE WILL BE ANYTHING OTHER THAN A FORD.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED OUTSIDE OF THE GARAGE, THE CONTACT SMELLED EXHAUST FUMES INSIDE AND OUTSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO DCH FORD OF THOUSAND OAKS (LOCATED AT 3810 THOUSAND OAKS BLVD, WESTLAKE VILLAGE, CA 91362, (805) 409-3895) WHERE IT WAS DIAGNOSED THAT THE AIR FILTER WAS FAULTY. THE CONTACT WAS UNAWARE OF THE REPAIRS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 30,000.

BEGINNING IN 2007 AND CONTINUING THROUGH THE PRESENT, FORD HAS EQUIPPED MILLIONS OF VEHICLES SOLD UNDER THE FORD, LINCOLN AND MERCURY BRAND NAMES WITH THE FORD CYCLONE ENGINE, ALSO KNOWN AS THE DURATEC ENGINE. UNBEKNOWNST TO PURCHASERS AND LESSEES OF THESE VEHICLES, THE FORD CYCLONE ENGINE CONTAINS A DEFECT IN DESIGN, MANUFACTURING, MATERIALS AND/OR WORKMANSHIP THAT CAUSES THE WATER PUMP TO SUDDENLY AND PREMATURELY FAIL'BEFORE THE END OF THE USEFUL LIFE OF THE ENGINE'AND CAN LEAD TO CATASTROPHIC ENGINE FAILURE. AFFECTED VEHICLES FORD EDGE2007'2010 FORD EDGE2015'PRESENT FORD EDGE 2852011'2014 FORD EXPLORER2011'PRESENT FORD F-150 2822015'2017 FORD FLEX2009'PRESENT FORD FUSION SPORT2010'2012 FORD TAURUS2008'PRESENT FORD TAURUS X2008'2009 LINCOLN MKX2007'2010 LINCOLN MKZ2007'2012 MAZDA 6 (3.7L)2009-2013 MAZDA CX-9 (3.5L)2007 MAZDA CX9 (3.7L)2008-2015 MERCURY SABLE2008'2009

ON MARCH 16, 2018 I RESPONDED TO LICCARDI FORD OF WATCHUNG NJ TO TRANSITION MY LEASED 2015 FORD EXPLORER XLT TO A PURCHASE. WITH FULL KNOWLEDGE THAT THE VEHICLE WAS BEING USED FOR UBER RIDESHARE, THE DEALERSHIP FINANCE MANAGER SOLD ME A SECURE-NET (HOUSTON TX) EXTENDED WARRANTY FOR $2,723 KNOWING THAT THE COVERAGE AND CONTRACT WOULD BE VOIDED IF THE VEHICLE IS USED FOR RIDESHARE. ATTEMPTS TO CANCEL THE POLICY WITH A FULL REFUND HAS BEEN MADE IMPOSSIBLE DUE TO NEITHER SECURE-NET NOR THE DEALERSHIP CANCELING THE POLICY AND PROVIDING A REFUND. IT WOULD APPEAR THAT FORD DEALERSHIPS (AND OTHERS) ARE SELLING THESE POLICIES TO UNWARY VEHICLE CONSUMERS AND EVEN RIDESHARE OPERATORS WITHOUT TELLING THEM THAT USE F THEIR VEHICLE FOR RIDESHARE WILL VOID THEIR EXTENDED WARRANTY COVERAGE. ANY AND ALL SECURE-NET EXTENDED VEHICLE WARRANTY POLICIES SOLD IN AMERICA SHOULD BE INVESTIGATED AND/OR RECALLED BEFORE VEHICLE OWNERS FIND THAT THEIR PURCHASED POLICY WILL NOT COVER OR PAY FOR ANY MECHANICAL ISSUE. LICCARDI FORD DID NOT TELL ME THAT THE SECURE-NET EXTENDED WARRANTY WOULD NOT COVER MY RIDESHARE USE OF THE VEHICLE AND SECURE-NET DENIED MY CLAIM OF COMPLETE ENGINE FAILURE DUE TO A DESIGN FLAW IN FORD VEHICLES WHERE THE ENCASED WATER PUMP BREAKS AND LEAKS COOLANT INTO THE ENGINE AND OIL PAN RESULTING IN COMPLETE ENGINE FAILURE. THE FORD EXTENDED WARRANTY WOULD HAVE COVERED THE REPAIR BUT LICCARDI FORD HAS FAILED TO RECTIFY THE SITUATION. THERE MAY BE MANY OTHER POTENTIAL VICTIMS WHO HAVE BEEN SOLD SECURE-NET EXTENDED WARRANTIES NOT KNOWING THAT THEY MAY BE VICTIMS SHOULD A REPAIR CLAIM BE DENIED. THIS HINGES ON CONSUMER FRAUD, IN MY OPINION. I WAS NOT SURE IF THIS COMPLAINT MET YOUR GUIDELINES, BUT OPTED TO FILE A COMPLAINT. THERE WAS NO WORDING OR ANYTHING IN THE BROCHURE TO INDICATE THAT THE EXTENDED WARRANTY WOULD NOT COVER RIDESHARE USE OF THE VEHICLE.

WAS DRIVING ON THE HIGHWAY ABOUT 60 MPH, HEARD WEIRD SOUND AROUND ON MY DRIVER SIDE, PULLED OVER AND THE TRIM AROUND MY WINDSHIELD WAS HANGING. I THOUGHT IT WAS SNAPPED BACK IN, AND WHEN I GOT TO WORK IT WAS COMPLETELY GONE. I WILL TAKE PICS AND ADD THEM TO THIS LATER ON.

WHILE DRIVING ON STREET OR HI WAY THE DASH LIGHT TURN OFF AND ON. THIS IS VERY DANGEROUS AT NIGHT.

I LEFT MY 2015 EXPLORER WITH JUST 31000 MILES ON IT PARKED IN THE GARAGE FOR 10 DAYS. WHEN I STARTED IT AGAIN, THE 'CHECK CHARGING SYSTEM ' LIGHT CAME ON JUST FOR A MOMENT AND CLEANED. I TRIED TO PULL THE CAR OUT OF THE GARAGE, BUT THE STEERING WHEEL WAS LOCKED. EVENTUALLY IT UNLOCKED. WHEN I STARTED DRIVING IT, A VERY LOUD GRINDING NOISE COULD BE HEARD WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT. THE VEHICLE DOES NOT NEED TO BE MOVING FOR CONCERN TO HAPPEN. TOOK IT TO CHARLES GABUS FORD IN DES MOINES IOWA, AND THEY TOLD ME THAT A STEERING GEAR NEEDS TO BE REPLACED TO ELIMINATE THE NOISE. THEY INSTALLED THE NEW STEERING GEAR, BUT IT COST ME $2234.00. WHEN I WENT TO PICK UP MY CAR FROM THE SHOP, THERE WAS ANOTHER EXPLORER WAITING TO BE PICKED UP AS WELL. I ASKED MY SERVICE ADVISOR WAS WRONG WITH THAT ONE, AND HE TOLD ME 'THE STEERING'. I AM A VERY DISAPPOINTED IN FORD THAT THEY DIDN'T RECALL THE STEERING WHEEL ASSEMBLY ON 2015 EXPLORERS YET. THERE ARE TOO MANY COMPLAINS ABOUT IT. MAYBE THEY ARE WAITING FOR SOMEBODY TO GET A VERY BADLY INJURED OR KILLED TO MAKE IT HAPPEN.

THERE IS A TERRIBLE EXHAUST SMELL THAT COMES INTO THE INTERIOR CABIN. THE SMELL IS EVEN WORSE UPON EXTENDED HARD ACCELERATION. IN ADDITION, THERE IS BUBBLING IN MY HOOD DUE TO FAULTY HOODS BEING PRODUCED ON FORD EXPLORERS. FORD HAS ACKNOWLEDGED BOTH ISSUES - AS THERE IS A TSB. FORD'S "FIX" TSB-16016 IS NOT A FIX AT ALL. IT MERELY IS A BANDAGE FOR THE PROBLEM AS MY FAMILY STILL SMELLS EXHAUST IN THE VEHICLE. MY 3 YEAR OLD SON IS INHALING THIS TOXIC SMELL.

MY VEHICLE WILL NOT START. IT WENT TO THE DEALER AT NEW SOUTH FORD IN MERIDIAN MS AND WAS THERE FOR OVER A MONTH AND IT STARTED AT THE DEALER AND WHEN I CAME HOME WE TURN IT OFF. THE NEXT MORNING, IT STARTED AGAIN BUT WHEN I TURNED IT OFF WHEN I WENT TO AN APPOINTMENT AND CAME BACK A FEW HOURS LATER IT WOULD NOT START. THE SAME THING IT WAS DOING BEFORE I TOOK IT TO THE FORD SERVICE PLACE. THEY REPLACED THE BATTERY, ANOTHER ELECTRONIC DEVICE AND WANTED TO REPLACE THE MAIN ELECTRONIC CONTROL DEVICE I BELIEVE BUT WE WERE NOT GOING TO PUT OUT MORE MONEY FOR A "I FEEL REALLY GOOD ABOUT THIS PART". THE GUY STATED IT WOULD START AND RUN BUT IT WOULD RUN BAD. IT STARTED BUT AFTER YOU TURN THE CAR OFF IT WILL NOT START UP AGAIN AS OF IT'S IN A SECURITY MODE OF SOME SORT. THE ACCESSORIES WILL COME ON, THE CAR WILL JUST NOT START. MY WIFE AND I HAVE A VERY SICKLY 3 YEAR OLD CHILD WITH LEUKEMIA CANCER, DOWN SYNDROME, BLEEDING DISORDER, OSTOMY BAG, HEART SURGERY DONE AND DOCTORS WHO HAVE UP ONE HIM STATING HE HAD 3 MONTHS TO LIVE AND IT'S BEEN OVER A YEAR NOW AND WE NEED OUR VEHICLE TO GO TO AND FROM WORK. THE FORD DEALER CLEARLY DOESN'T KNOW WHAT THE ISSUES IS. WE JUST SPENT CLOSE TO ONE THOUSAND DOLLARS FOR PARTS AND LABOR FOR A VEHICLE THAT IS STILL GIVING US THE SAME PROBLEMS.

MY AIRBAG LIGHT CAME ON AND WHEN I TOOK IT TO FORD DEALERSHIP I WAS TOLD IT IS IN THE WIRING AND ESTIMATED COST IS $1000 TO FIX MEANWHILE UNTIL I CAN AFFORD TO FIX IT I HAVE NO AIRBAGS IN MY EXPLORER NOT SAFE FOR GOING INTO WINTER AND HAVING GRANDCHILDREN IN MY SUV. *TR*JB

AIRBAG WARNING LIGHT CAME ON AROUND 65K MILES.

DRIVING DOWN A HIGHWAY ROAD APPROXIMATELY SPEED OF 60 MPH AND WARNING LIGHTS ON DASH CAME ON "STEERING ASSIST FAILURE" AND A COUPLE OTHERS. LOST TOTAL CONTROL OF STEERING WAS UNABLE TO TURN THE WHEEL. VEHICLE WAS DIAGNOSED AT FREMONT FORD OF FREMONT MICHIGAN SAID TO OF HAD A FAULTY STEERING RACK AS ITS ELECTRONIC WHEN IT FAILS IT FAILS. WELL 2100$ LATER ITS REPAIRED.

ODOR EMANATING FROM FRONT OF VEHICLE. SMELLS LIKE GAS/PROPANE. JUST FROM DRIVING 10 MILES FROM WORK, ODOR CAN FILL MY 2 CAR GARAGE. HAVE SMELLED THIS "GAS" ODOR WHEN SUV IS PARKED AND WHEN IN MOTION.

WHEN THE VEHICLE IS NOT IN MOTION AND THE CLIMATE CONTROL IS ACTIVE, A BURNING OIL SMELL COMES FROM THE VENTS. THE FUMES IRRITATE THE EYES AND RESPIRATORY SYSTEM. THERE IS NO VISUAL SIGN OF ANY FLUID LEAKS.

THE FIRST INCIDENT WAS ABOUT 9MONTHS AGO I WAS DRIVING WITH MY 3 YEAR OLD ON HIGHWAY AT ABOUT 65MPH THE CAR LOCKED UP STEERING THE WHEEL. THE CAR WAS MOVING ALL DIRECTIONS ON THREE LANES AND IT WAS VERY HARD FOR ME TO ATEMPT TO STEER AS THE WHEEL WAS VERY TIGHT. IT FINALLY WENT DOWN TO 0 MPH AND I PULLED OVER THANKING GOD I DID NOT CRASH. THE LIGHTS WERE FLICKERING ALL OVER. ATTEMPTED TO TRADE AT A DEALERSHIP REGOR DYKES IN TEXAS BC I WAS SCARRED TO DRIVE IT. THEY FIXED IT AS A TRADE THEN GOT SUED AND RETURNED IT BACK TO ME AND TOOK MY NEW CAR BACK. THEN YESTERDAY I LEFT HOME TO TAKE ALL MY KIDS TO SCHOOL 3. AND GOT TO 40 MPH AND IT DID IT AGAIN LUCKILY WE WERE NOT ON A HIGHWAY. THIS TIME WHEN IT HIT 0 MPH IT WAS STILL DRIVEABLE BUT WOULD NOT ACCELERATE ABOVE 40. I'M SCARRED FOR MY LIFE IN THIS CAR AND THERE IS NOTHING I CAN DO ABOUT IT. IT IS NOW PARKED AND I DONT KNOW WHAT TO DO.

THE PTU, AN UNSERVICEABLE PART WENT OUT IN MY CAR. THIS IS A COMMON FAILURE. IT'S DUE TO AN INABILITY TO CHANGE THE FLUID, AS IT'S SEALED. THIS CAUSE A VERY EXPENSIVE REPAIR. FORD HAS THIS ISSUE IN ALL OF THEIR AWD VEHICLES. THEY NEED TO REPLACE OR REFUND CUSTOMERS THAT ARE AFFECTED. THEY NEED TO UPDATE THE PART WITH A SERVICE INTERVAL, DIPSTICK, FILLER TUBE AND DRAIN.

IT'S POPPING UP LOW ENGINE POWER AND IT WILL SHUT DOWN EVERYTHING FROM LIGHTS TO BLIND SPOT DETECTION. IT JUST STARTED DOING THIS AFTER RUNNING THROUGH A SMALL WATER PUDDLE.

FORD EXPLORER 3.5L ECOBOOST ENGINE TIMING CHAIN STRETCH @ 61,902 MILES... $2500 REPAIR BILL ON A VERY WELL MAINTAINED AND PREVENTATIVE MAINTENANCE SCHEDULE MINDED OWNER. ALSO, AT 42K MILES THE LUMBAR BAG ON DRIVERS SEAT DEFLATED AND WON'T INFLATE...

THE POLICE INTERCEPTOR UTILITY WAS BEING DRIVEN WITH WINDOWS DOWN IN A PARKING LOT WHEN A FOUL ODOR WAS SMELLED BY THE OFFICER, FOLLOWED BY THE CARBON MONOXIDE ALARM ACTIVATING. THE READING ON THE CO ALARM WAS 127 PPM. THE VEHICLE WAS TAKEN TO HILLTOP FORD AND A REPAIR WAS MADE TO THE EGR PURGE VALVE. THE VEHICLE WAS RETURNED TO SERVICE AND WITHIN A COUPLE OF DAYS THE CO ALARM ACTIVATED AGAIN, HOWEVER NO SMELL ACCOMPANIED THE ALARM. THE VEHICLE WAS BEING DRIVEN DURING THE ACTIVATION. THE CO ALARM IS A HONEYWELL BWC2R-M. THE VEHICLE WAS TAKEN BACK TO HILLTOP FORD AND AFTER REMAINING WITH THEM FOR A MONTH, A FIELD SERVICE ENGINEER TESTED THE VEHICLE WITH SPECIALIZED EQUIPMENT AND WAS UNABLE TO DUPLICATE THE COMPLAINT. NO REPAIR WAS MADE. ALL PRIOR RECALL WORK HAD BEEN PERFORMED ON THIS VEHICLE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT CALLED ART HILL FORD LINCOLN AT 877-804-9059 (LOCATED AT 901 W LINCOLN HWY, MERRILLVILLE, IN 46410) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS UNSTABLE WHEN DRIVING AT VARIOUS SPEEDS ON UNEVEN TERRAIN. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. PARTS DISTRIBUTION DISCONNECT.

RECALL ITEMS SUSPENSION UNSTABLE WHILE IN MOTION

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, A METAL ON METAL GRINDING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO KEN GARFF FORD (145 W. HILTON DR, ST. GEORGE, UT) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 45,000.

MY HUSBAND LOSS CONSCIOUSNESS WHILE DRIVING DUE TO UNKNOWN REASONS (MEDICAL ISSUE). HE WENT OFF THE HIGHWAY AT 65 MPH AND CRASHED INTO SEVERAL TREES. DESPITE EXTENSIVE DAMAGE TO THE FRONT END, RESULTING IN A TOTAL LOSS, THE AIRBAGS NEVER DEPLOYED. MY HUSBAND LATER EXPERIENCED POST-CONCUSSION SYMPTOMS AS DIAGNOSED BY THE HOSPITAL. INJURIES MAY HAVE BEEN PREVENTED HAD THE AIRBAGS DEPLOYED.

WHEN TURNING ON THE CAR SOMETIMES THE " CHECK CHARGING SYSTEM " LIGHT COMES ON. WHEN IT DOES THE STEERING WHEEL LOCKS AND YOU CANNOT TURN THE CAR LEFT OR RIGHT. YOU HAVE TO TURN OFF THE CAR AND RESTART THE CAR AND HOPE THAT THE " CHECK CHARGING SYSTEM" LIGHT DOES NOT COME ON. I IT DOES NOT COME ON THE STEERING WILL NOT LOCK. THE STEERING LOCKS ONLY WHEN YOU TURN ON THE CAR AND THE " CHECK CHARGING SYSTEM" LIGHT COMES ON. HAVE TAKEN IT OVER AND OVER TO A FORD DEALER AND THEY SAY THAT IT IS THE BATTERY, HAVE CHANGED THE BATTERY TWICE. THEN THEY SAY IT IS THE ALTERNATOR, HAVE CHANGED THE ALTERNATOR ONCE. I JUST TOOK IT AGAIN AND NOW THE DEALERSHIP SAYS IT IS THE POWER STEERING ASSEMBLY AND THAT IT IS OUT OF WARRANTY AND IT WILL COST ABOUT 2,000.00. THIS HAS HAPPEN MANY, MANY, MANY TIMES THROUGHOUT THE 3 YEARS WE HAVE HAD THIS CAR.

MADE A COMPLETE RIGHT TURN LEAVING MY DRIVEWAY WITHIN 1000 FEET THE STEERING WHEEL LOCKED UP AND I STOPPED. I WAS ABLE TO USE EXTREME FORCE TO MANUVER STEERING WHEEL TO GO BACK AND FORTH TO TURN AROUND TO GET BACK TO MY DRIVEWAY. THANKFULLY I WASN'T ON A HIGHWAY DOING 70 MPH WHEN IT OCCURED.

WHILE DRIVING THE DRIVER SIDE DOOR HANDLE MECHANISM FELL COMPLETELY APART AND OFF MY VEHICLE, OPENING THE DOOR WHEN I CAME TO A COMPLETE STOP. AFTER GETTING MY VEHICLE HOME, I CHECKED TO SEE IF IT WAS APART OF A RECALL AND SAW THAT OVER 200,000 EXPLORERS WERE RECALLED FOR THIS VERY PROBLEM. I THEN CHECKED MY VIN TO SEE IF MY VEHICLE WAS APART OF THE RECALL AND IT IS, OF COURSE, NOT.

WE WERE DRIVING ON THE FREEWAY FROM A MINI VACATION AT 70 MILES PER HOUR WHEN OUR 2015 FORD EXPLORER WHICH ONLY HAD 45,000 MILES LOGGED BEGAN TO LOSE STEERING POWER. WE ALMOST CRASHED INTO THE VEHICLE NEXT TO US ON I-94 GOING AT A VERY RAPID SPEED OF 70 MILES PER HOUR. IMMEDIATELY MY HUSBAND BEGAN TO SLOW DOWN AND TRIED TO MOVE TO THE FURTHEST RIGHT LANE. HE WAS HAVING A TREMENDOUS AMOUNT OF DIFFICULTY AS OUR CAR WOULD NOT ALLOW US TO STEER. HE FINALLY MADE IT TO THE EXIT LANE. AT THIS TIME WE NEEDED TO PULL OFF OF THE HWY AND GET A FRIEND TO TOW US HOME. WE TOOK OUR VEHICLE INTO THE DEALERSHIP WHERE WE PURCHASED IT AND THEY TOLD US THAT THEY NEEDED TO RECALCULATE OUR COMPUTER AT THE FEE OF $100. WITHIN TWO WEEKS THE SAME PROBLEM BEGAN TO HAPPEN AGAIN. WE TOOK OUR EXPLORER BACK TO THE DEALER TO REPAIR THIS PROBLEM. WE WERE NOW TOLD THAT IT IS A RACK AND PINION PROBLEM AND IT COULD BE UPWARDS OF $2,000 TO REPAIR. IT IS NOT COVERED IN OUR EXTENDED WARRANTY AND IT IS NOT COVERED BY THE UPCOMING RECALL THAT WE HAVE SCHEDULED TO REPAIR WHICH IRONICALLY IS A REAR SUSPENSION REPAIR WHICH IF NOT FIXED WILL CAUSE A PROBLEM WITH STEERING. IN MY OPINION THIS PROBLEM WILL SERIOUSLY HARM OR EVEN KILL THE OWNER AND FAMILY OF A VEHICLE THAT THIS CAN HAPPEN TO AS IT IS IMPOSSIBLE TO CONTROL YOUR VEHICLE WHEN THIS OCCURS. I HOPE THAT THIS ISSUE WILL BE RESOLVED BY FORD AS THIS VEHICLE IS VERY POPULAR FOR FAMILIES DUE TO ITS SIZE AND THIS COULD BE A FATAL MISTAKE TO DRIVE THIS CAR IF THIS ISSUE HAPPENS.

TL* THE CONTACT WORKS FOR A COMPANY THAT OWNS A 2015 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT REACHED INSIDE THE VEHICLE TO REMOVE THE KEY FROM THE IGNITION AND THE VEHICLE STARTED TO ROLL BACKWARDS. THE CONTACT BECAME CAUGHT BETWEEN THE DOOR AND THE DRIVER'S SEAT WHEN THE VEHICLE STARTED TO ROLL BACKWARDS. THE CONTACT WAS DRAGGED FOR APPROXIMATELY 4-5 FEET BEFORE A TEENAGER IN THE VICINITY WAS ABLE TO ENTER THE VEHICLE, PLACE THE GEAR INTO PARK, AND STOP THE VEHICLE. THE CONTACT STATED THAT SHE MIGHT HAVE INADVERTENTLY SHIFTED THE GEAR SHIFTER INTO REVERSE WHILE ATTEMPTING TO REMOVE THE KEY FROM THE IGNITION. THE CONTACT SUSTAINED A FRACTURE TO THE PELVIC BONE, LACERATIONS, AND POSSIBLE TORN LIGAMENTS IN THE HIP AND SHOULDER. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE CONTACT WAS UNAWARE AS TO WHAT HAPPENED TO THE VEHICLE SINCE THE INCIDENT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,999.

STEERING FAULT WARNING LIGHT COMES ON THEN THE CAR LOOSES ITS STEERING LIKE NO POWER STEERING. THIS HAS HAPPENED 4 OR 5 TIMES NOW

STRONG ODOR OF EXHAUST IN CABIN OF VEHICLE

LOUD CLANKING NOISE WHEN PARKING CAR OR AT A SLOW SPEED, TURNING. TOOK INTO FORD DEALER TODAY AND IT WILL COST $2200 TO REPLACE.

STEERING STARTED MAKING A GRINDING NOISE AT 55K MILES. SOUND IS MOST PRONOUNCED WHEN TURNING AT SLOW SPEEDS. DEALERSHIP AND LOCAL SHOP CONFIRM STEERING RACK AND PINION NEED TO BE REPLACED. THEY ADVISED THIS IS A COMMON PROBLEM WITH FORD EXPLORERS. DEALERSHIP ADVISED THE WARRANTY EXPIRED 1 MONTH AGO.

MY 2015 FORD EXPLORER HAS POOR LIGHTING. WHEN DRIVING AT NIGHT YOU FEEL LIKE THE LIGHTS ARE OFF. VERY HARD TO SEE SOME ROADS. I HAVE MENTIONED THIS TO THE DEALER, THEY SAID THEY HAVE HEARD A FEW COMPLAINTS. I ALSO SAW AN ARTICLE ABOUT POOR LIGHTING IN SOME NEWER VEHICLES AND MY EXPLORER WAS LISTED IN THE ARTICLE. I ALSO HAVE A 2018 EXPLORER. SOME TIMES THE LIGHTS LOOK DIM. I LOVE THE CAR JUST THINK THIS IS DANGEROUS.

WHEN WE TURN THE WHEEL TO THE RIGHT IT HAS A LOUD POPPING NOISE DURING DRIVING OR STATIONARY ITS PROGRESSING FROM A POPPING AND SOMETHING THE STEERING WHEEL GETS STUCK. TOLD BY TWO DIFFERENT MECHANICS THAT THE POPPING NOISE HAS TO DO WITH STRUT AND CV JOINT AND ELECTRIC STEERING GEAR AND RACK AND PINION GOING BAD. OUR EXPLORER ONLY HAS 91000 MILES. BOTH MECHANICS SAY THIS IS ODD THAT THIS IS GOING ON FOR A 2015. THAT WE SHOULD CHECK FOR RECALLS.

THE RACK AND PINION LOCKED UP AS WE WERE PULLING OUT OF MY DRIVEWAY. I WAS 9M PREGNANT AND MY 4YR OLD WAS IN THE BACK. CANT HELP BUT THINK ABOUT WHAT WOULD HAVE HAPPENED HAD IT LOCKED UP GOING AROUND A CURVE. THE REPAIR SHOP I TOOK IT TO SAID THIS WAS REALLY COMMON IN THE FORD EXPLORERS AND THEY HAVE 146 SERVICE RECORDS ON THIS ONE ISSUE.

I HAVE A 2015 FORD EXPLORER XLT AND THE STEERING RACK AND PINION NEEDS REPLACING. IT CAN STOP AT ANYTIME CAUSING AN ACCIDENT.

THE POWER STEERING WENT OUT ON THE HIGHWAY, TWICE, WHILE I WAS DRIVING. THANK GOD I WAS ABLE TO GAIN CONTROL OF THE CAR BEFORE CRASHING. WE HAD THE PROBLEM FIXED, UNDER WARRANTY, BUT NOW AFTER 26,000 MILES THE PROBLEM IS BACK. I AM VERY CONCERNED BECAUSE MY MY WIFE NOW DRIVES THIS CAR.

THE AIRBAG LIGHT CAME ON AND THIS IS WHAT THE CODE SAYS. RESTRAINT CONTROL MODULE SECOND ROW DRIVER SIDE INFLATABLE SEATBELT DEPLOYMENT CONTROL

WHILE DRIVING ON A HIGHWAY, STEERING FAULT LIGHT CAME ON CAUSING VEHICLE TO LOSE POWER STEERING. VEHICLE ONLY HAS 50K MILES AND THE STEERING COLUMN HAD TO BE REPLACED. THERE HAVE BEEN MANY COMPLAINTS REGARDING THIS, FORD HAS ALREADY RECALLED THIS ISSUE ON LATER YEARS. IT IS NEGLECTFUL THAT NOTHING HAS BEEN DONE, KNOWING THAT CARS CAN LOSE POWER STEERING AT ANY MOMENT WHILE DRIVING, THIS ENDANGERS EVERYONE ON THE ROAD. I WAS ABLE TO PULL THE VEHICLE OVER SAFELY. DEALERSHIP QUOTED ME $2450 TO REPLACE. WORKED WITH FORD CUSTOMER SATISFACTION TEAM WHO WERE ABLE TO HELP IN REDUCING THE AMOUNT. BUT IT SHOULD HAVE BEEN FREE AND THIS ISSUE SHOULD BE RECALLED BEFORE ANYONE IS INJURED.

MY PARKING BRAKE WONT ENGAGE. APPEARED AT 57K MILES. APPARENTLY THERE WAS A RECALL BUT NOT ON MY VEHICLE SPECIFICALLY.

STEERING ASSIST FAULT, LANE KEEPING SYSTEM MALFUNCTION

CHECK AIRBAG LIGHT IS CONSTANTLY ON MY 2015 FORD EXPLORER. TOOK IT IN TO GET CHECKED AND THE PROBLEM IS FAULTY WIRING TO THE MIDDLE ROW SEAT BELT AIRBAGS. THE FIX ISN'T COVERED BECAUSE MY CAR IS OUT OF WARRANTY AND THE FIX IS $800. NOTHING RELATED TO THE AIRBAGS SHOULD EVER FAIL AND IF IT DOES, SHOULD BE COVERED REGARDLESS OF WARRANTY. THERE MAY NOT BE A CONCERN WITH HAVING MY REAR SEATBELT AIRBAGS NOT WORKING, BUT BECAUSE THE LIGHT IS ALWAYS ON, I HAVE NO WAY OF KNOWING IF THERE IS A FAULT WITH MY FRONT AIRBAGS. WHEN I ASKED THE DEALERSHIP IF THIS IMPACTED THE FRONT AIRBAGS, THEY COULDN'T CONFIRM NOR DENY, THEY SAID THEY DIDN'T KNOW. FORD HAS KNOWN ABOUT THIS ISSUES SINCE 2015 WHEN THEY FIRST ISSUED THEIR TECHNICAL SERVICE BULLETIN, TSB 15-0113 WHICH WAS THEN SUPERSEDED BY TSB 16-0001 IN 2016. I CALLED FORD CORPORATE CUSTOMER SERVICE LINE AND THEY REFUSED TO RECOGNIZE THIS IS A SAFETY ITEM THAT SHOULD BE COVERED

DTC B141B, AIR BAG LIGHT INTERMITTINGLY COMES ON. THIS ISSUE WAS REPORTED 2X WHILE UNDER WARRANTY BUT BY THE TIME I WOULD DROP AT DEALER FOR REPAIRS THE LIGHT WOULD RESET SO THEY COULDN'T SEE ISSUE. AFTER WARRANTY EXPIRED THE LIGHT CAME ON MORE OFTEN, AND TODAY THEY WERE ABLE TO SEE INDICATOR AND GET DTC. SINCE IT IS OUT OF WARRANTY NOW, IT WILL COST ME $750 TO GET MY AIR BAGS FIXED. I QUESTIONED WHY IT CANT BE FIXED BECAUSE IT WAS REPORTED 2X WHILE UNDER WARRANTY. IT IS ALMOST LIKE THEY DIDNT TRY TO FIND PROBLEM UNTIL AFTER WARRANTY EXPIRED. NOW I DON'T HAVE WORKING AIRBAGS ON AN EXPENSIVE FORD EXPLORER SPORT. THIS IS MAKING ME CONCERNED IF FORD HAS POOR WIRING HARNESSES BECAUSE THESE VEHICLES HAVE SO MANY ELECTRONIC COMPONENTS. GUESS I'M SOL. I WILL TRY TO REPLACE THIS SUB PAR WIRING MYSELF TOMORROW.

2015 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 19V-435. *LD THE CONSUMER STATED 12 DAYS AFTER HAVING A RECALL COMPLETED, IT WAS DISCOVERED THE REAR TOE LINKS AND JAM NUTS WERE VERY LOOSE. THE TIRES CUPPED FROM BEING SO LOOSE. *JS *JS

STEERING ASSIST ERROR CAME ON DASH ALONG WITH TERRAIN CONTROL ERROR WHILE DRIVING DOWN ROAD. LOST POWER STEERING ABILITY. LUCKILY IT WAS CLOSE TO HOME WHEN FAILED OR COULD OF HAPPENED WHEN IN TRAFFIC AND A HORRIBLE ACCIDENT COULD OF HAPPENED. TOOK TO MECHANIC AND SAID NEW STEERING RACK NEEDED. THIS WAS A RECALL ON THE SAME CAR A FEW YEARS OLDER. CAR IS ALSO BEING TAKEN IN NEXT WEEK FOR REAR SUSPENSION RECALL.

AFTER LEAVING MY COMMUNITY PROPERTY WITH MY 2015 FORD EXPLORER, I TURNED LEFT AT APPROXIMATELY 5-15 MILES PER HOUR AND SUDDENLY I HEARD A CLANK/SCRAPE AND LOST CONTROL OF VEHICLE (IMAGE 1). SEE SCRAP ON CEMENT WHERE VEHICLE CONTROL WAS LOST IN THE STREET. VEHICLE STOPPED AT END OF SKID MARKS (IMAGE 2). AFTER TURNING LEFT (EAST) , I IMMEDIATELY LOST CONTROL OF VEHICLE WHERE ORANGE VAN IS LOCATED, WHICH IS BELIEVED DUE TO AXLE BREAK (IMAGE 2). AFTER LOSING CONTROL, VEHICLE VEERED LEFT TOWARDS CURVE. I CONTINUED TO FIGHT FOR CONTROL AND VEHICLE HIT THE CURVE WHILE VEHICLE WAS HEADED BETWEEN TWO TREES TOWARDS HOMES. FORTUNATELY, I WAS ABLE TO MOMENTARILY GAIN CONTROL BEFORE VEHICLE WENT DOWN EMBANKMENT AND RETURN VEHICLE TO MAIN ROAD. SEE SKID MARKS. MY VEHICLE ONLY HAD 75,038 MILES. THE FORD DEALERSHIP SAID THAT MY CONTROL ARM BROKE WHICH CAUSED THE INCIDENT. HOWEVER, THEY WOULD NOT TAKE RESPONSIBILITY OF THE REPAIR.

DRIVING ON HIGHWAY WHEN THE STEERING FAILED. DEALER SAYS THAT THE ELECTRONIC POWER STEERING FAILED AND NEEDS TO BE REPLACED. VEHICLE HAS APPROX 80K MILES. I HAVE FOUND MANY INSTANCES OF THIS SAME OCCURRENCE WHEN SEARCHING ONLINE. FORTUNATELY IN THIS INSTANCE NO ACCIDENT OR INJURY BUT WHY HAS A RECALL NOT BEEN ISSUED AND WHY IS FORD IGNORING THE PROBLEM.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STRIP BEHIND THE HOOD DETACHED FROM THE VEHICLE. THE CONTACT WAS SURPRISED, LOST CONTROL OF THE VEHICLE, SWERVED, AND ALMOST CRASHED INTO ANOTHER VEHICLE. THE PART THAT DETACHED STRUCK THE DRIVER'S SIDE WINDOW. THE VEHICLE WAS TAKEN TO TRI COUNTY FORD (4032 COMMERCE PKWY, BUCKNER, KY 40010, (866) 417-0262) AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,200.

WHILE DRIVING AT 65 MPH ON BERKSHIRE SPUR OF THE NYS THRUWAY WHERE THE ROADWAY WAS STRAIGHT WITH A SLIGHT INCLINE, THE BRACKET THAT HOLDS THE FRONT AXLE CARRIER BEARING BROKE. THIS ALLOWED THE AXLE TO PULL FROM THE TRANSMISSION CAUSING THE VEHICLE TO LOSE ALL DRIVE POWER. LUCKILY IT WAS EARLY AND THERE WAS LIMITED TRAFFIC, WE WERE ABLE TO MOVE OVER TO THE SLOW LANE AND THEN COAST TO A STOP ON THE SHOULDER OF THE ROAD

WHILE I WAS DRIVING 70MPH ON A FREEWAY, POWER STEERING STOPPED WORKING. SHOWING THE WARNING MESSAGES ON THE GAUGE CLUSTER. "POWER STEERING LOSS" "ADVANCE TRAC CONTROL FAULT" I WAS ABLE TO PULL OVER TO A SIDE OF THE FREEWAY SAFELY AS THERE WAS NO TRAFFIC. THIS IS AN EXTREMELY DANGEROUS PROBLEM AND MUST BE RECALLED. MY EXPLORER HAS ABOUT 53K MILES.

I PURCHASED A 2015 FORD EXPLORER SPORT WITH 90K MILES FROM A FORD DEALER IN DECEMBER.A WEEK LATER I NOTICED THAT EVERY TIME I TURNED RIGHT I WOULD HEAR A CLICKING NOISE. I ALSO HEARD A HUMMING NOISE FROM THE WHEELS. I IMMEDIATELY TOOK IT TO THE DEALER AND EXPLAINED TO THEM THE ISSUE. I TOLD THEM THAT IF THEY DON'T FIX THE ISSUE I WAS GONNA RETURN THE CAR BACK TO THEM. THEY CHANGED THE WHEEL BEARINGS AND THE HUMMING NOISE DECREASED. THE TECHNICIAN SAID HE TIGHTENED SOMETHING FROM THE SPARE TIRE COMPARTMENT AND THAT'S WHAT WAS MAKING THE CLICKING SOUND. MONTHS LATER AS WE CONTINUED DRIVING THE CAR THE CLICKING WOULD HAPPEN ON OCCASION. I ORIGINALLY THOUGHT THAT IT WAS SOMETHING IN THE SPARE TIRE COMPARTMENT. SO I LOOKED ALL OVER THE PLACE AND NOTHING THE NOISE CONTINUED OCCASIONALLY. NOW IN JULY IT BEGAN HAPPENING MORE OFTEN. I TOOK IT TO THE DEALER AGAIN AND HAD TO PAY A DIAGNOSTIC FEE EVEN THOUGH I TOLD THEM ITS THE SAME ISSUE AS BEFORE. NOW A DIFFERENT TECHNICIAN SAYS THAT THE STEERING RACK AND PINION IS BROKEN AND NEEDS TO BE REPLACED OR THE STEERING WHEEL COULD LOCK UP ON US ON THE ROAD AND CAUSE AN ACCIDENT. I ASKED WHY THEY DIDN'T TELL ME THAT THE FIRST TIME AND HE COULDN'T EXPLAIN. SO I'VE BEEN DRIVING A TIME BOMB FOR MONTHS. THE 2011-2014 MODEL HAD A RECALL ON THIS ISSUE. I CAN'T BELIEVE THEY WOULDN'T INCLUDE ALL THE YEARS WITH THE SAME ISSUE. THE STEERING SYSTEM SHOULD BE THE MOST RELIABLE PART OF THE CAR BECAUSE IT ENSURES THAT YOU'RE IN CONTROL OF YOU SAFETY. I HAVE READ MANY COMPLAINTS ON THE STEERING RACK AND PINION FOR THIS VEHICLE.

AIRBAG LIGHT CAME ON AFTER THE CHILDREN GOT BUCKLED INTO THE SECOND-ROW SEAT. UPON GOING TO THE DEALERSHIP TO FIND THE PROBLEM, WE WERE TOLD THAT IT WILL COST OVER $800 TO REPAIR THE SEATBELT AIRBAG CONNECTIONS! SEARCHING ONLINE I FOUND THAT THERE WAS A SERVICE BULLETIN THAT WAS ISSUED BACK IN 2015, BUT IT DOES NOT SEEM THAT A RECALL HAS BEEN ISSUED. THIS SEEMS LIKE A PROBLEM THAT IS BEING EXPERIENCED BY MANY VEHICLES AND I WANTED TO POINT IT OUT TO BE CONSIDERED FOR A RECALL. FORD EXPLORER 2014-2016: BULLETIN INFORMATION INVOLVING VEHICLES EQUIPPED WITH SECOND ROW INFLATABLE SEAT BELTS MAY EXHIBIT AN AIRBAG WARNING LIGHT ILLUMINATED WITH DTC B141B AND B141C.

DURING ACCELERATION WITH THE AIR CONDITIONER RUNNING, THERE IS A SMELL OF ROTTEN EGGS IN THE CABIN. WHEN IT HAPPENS MYSELF AND OTHERS IN THE CAR WILL EXPERIENCE LIGHT HEADEDNESS AND HEADACHES. ADDITIONALLY, MY PARTNER EXPERIENCED THE HEADACHE AND VOMITED ON THE SIDE OF THE ROAD DUE TO THE SMELL. IT SMELLS LIKE EXHAUST FUMES AND ROTTEN EGGS, WHICH IS CLEARLY FROM THE EXHAUST. THE FACT THAT THERE HASN'T BEEN A RECALL REGARDING THIS ISSUE IS CRIMINAL.

BOTH EXHAUST MANIFOLDS WERE CRACKED. REMOVED AND DRILLED OUT BROKEN STUDS AND INSTALLED NEW CONVERTERS. I HEARD A NOISE FOR A DAY OR TWO AND BROUGHT IT IN AND THEY SAID THIS WAS THE ISSUE. I MAINTAIN MY VEHICLE REGULARLY AT THE FORD DEALER AND NEVER INDICATED A PROBLEM. THEY SAID NO RECALL BUT I GOOGLED IT AND I SEE MANY COMPLAINTS WITH THE SAME ISSUE FOR MY YEAR, MAKE AND MODEL.

THE STEERING MAKES LOUD METAL NOISES WHEN TURNING AT SLOW SPEEDS (LIKE PARKING OR TIGHT TURNS). IT ALSO MAKES GRINDING NOISES WHEN TURNING PRIMARILY TO THE RIGHT. THE STEERING HAS LOCKED ON US TWICE IN THE LAST FEW WEEKS! DEALER SUGGESTS THAT THE ELECTRONIC STEERING GEAR HAS GONE BAD. ON GOOGLE SEARCH, WE SEE THAT HUNDREDS OF CUSTOMERS HAVE THE SAME PROBLEM. HOW CAN SUCH A CRITICAL COMPONENT AND SAFETY ISSUE NOT BE RECALLED AND FIXED BY FORD. DEALER TELLS US THAT THE STEERING COULD LOCK WHILE DRIVING CAUSING A MAJOR ACCIDENT. WE ARE TAKING THE CAR FOR REPAIRS HOPING THAT NHSTA AND FORD CAN ISSUE A FORMAL RECALL OF SUCH A DANGEROUS ISSUE.

WASTEGATE ISSUES. DECREASE IN POWER AND ACCELERATION CAUSING SAFETY HAZARDS WHILE DRIVING. PULLED ONTO A HIGHWAY WHILE IN TRAFFIC (65MPH) AND I COULDN'T ACCELERATE AS NEEDED WHEN PULLING ONTO A HIGHWAY AND WAS NEARLY REAR ENDED.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 30 MPH, THE REAR PASSENGER SIDE TOE LINK CRACKED WITHOUT WARNING. THE CONTACT LOST CONTROL OF THE VEHICLE AND HAD IT TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC REPLACED THE PASSENGER SIDE TOE LINK, BUT THE FAILURE RECURRED WHILE DRIVING 40 MPH. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRIVER'S SIDE TOE LINK FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE WAS TOWED TO BRAD MANNING FORD (402 MANNING DRIVE, DEKALB, IL 60115, 815-756-63250) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL; THEREFORE, THE CONTACT PAID FOR THE REPAIR. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. HOWEVER, THE MECHANIC STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. HALDEMAN FORD (640 US-130, EAST WINDSOR, NJ 08520, (833) 668-9583) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

AN AIRBAG SENSOR LIGHT CAME ON WHILE CAR WAS STATIONARY. DEALER SAID THERE IS A WIRING PROBLEM UNDERNEATH REAR SEATS, AND WAS UNSURE IF AIRBAGS WOULD FUNCTION PROPERLY DUE TO THE ISSUE. DEALER WAS UNSURE WHAT COULD HAVE CAUSED ISSUE. THIS APPEARS TO BE A SAFETY ISSUE, AND A QUICK GOOGLE SEARCH SHOWS THAT OTHER 2015 FORD EXPLORER OWNERS ARE HAVING SIMILAR ISSUES.

WHILE DRIVING MY 2015 FORD EXPLORER (46K MILES) AT ABOUT 50MPH, THE EXPLORER UNEXPECTEDLY BECAME COMPLETELY UNRESPONSIVE. LUCKILY, I WAS ABLE TO GET TO THE SIDE OF THE ROAD. TURNED THE ENGINE OFF AND THEN BACK ON. THE WRENCH LIGHT WENT OFF AND IT SEEMED TO BE FINE. I DROVE ANOTHER 2 OR 3 MILES AND IT DID IT AGAIN! I WAS EXTREMELY LUCKY TO FIND A PLACE TO PULL OFF THRU THE CONSTRUCTION SITE I WAS IN. TURNED THE ENGINE OFF AGAIN AND THEN BACK ON WHICH RESET EVERYTHING AGAIN. I FINALLY GOT THE EXPLORER HOME ABOUT 4 MILES WITHOUT ANY MORE ISSUES. THE NEXT DAY TOOK I TOOK IT TO MY AUTO REPAIR SHOP. THEY SAID IT WAS THE THROTTLE BODY WHICH SHOULD BE COVERED UNDER THE EMISSIONS WARRANTY. (THERE WERE NO PROBLEM CODES SAVED BY THE CAR'S COMPUTER BUT THEY WERE GOING BY EXPERIENCE). I TOOK IT IMMEDIATELY TO A FORD DEALERSHIP WHICH VERIFIED IT WAS THE THROTTLE BODY. THEY SAID IT WAS NOT COVERED UNDER ANY WARRANTY OR RECALL. I RELUCTANTLY PAID $85 PARTS, $379 LABOR AND $38 "SHOP SUPPLIES" FOR A TOTAL OF $535.

THERE IS A LEAK ON THE DRIVERS SIDE OF THE CAR IN THE FRONT AND NOW THERE IS STANDING WATER ON THE FLOOR THAT LEAKS THROUGH WHEN THERE IS A RAINSTORM. THERE IS ALSO A SIGNIFICANT LEAK WHERE THE LIGHTS ARE BY THE MOON ROOF . THE WATER IS SATURATING THE CEILING AND DRIPS ON THE RADIO AND OTHER PARTS OF THE CAR. THE SUNROOF NO LONGER WORKS. THIS HAPPENS EVERY TIME IT RAINS AND WHEN IT IS STATIONARY. THE CEILING LIGHTS WILL FILL UP WITH WATER AND DRIP AS WELL. SINCE THERE IS NO HEAT ON THE PASSENGER SIDE OF THE CAR I AM UNABLE TO CLEAR THE WINDSHIELD OF ANY FOG WHICH IS VERY DANGEROUS.THERE ARE FORUMS ON THIS ALL OVER THE INTERNET AND I KNOW 2 OTHER PEOPLE WHO HAVE THE SAME PROBLEMS WITH THEIR FORDS.

TAKATA RECALL I HAVE A FORD EXPLORER 2015 MILEAGE APPROXIMATELY 42,865 . I HAVE HAD 2 OCCASIONS WHERE THE STEERING HAS FAILED. LAST TIME WAS AUGUST 17,2019. I HAD NO CONTROL OVER .THE STEERING . I WAS TRAVELING 30 MILES PER HOUR AND WAS ABLE TO STOP THE CAR BEFORE HAVING AN ACCIDENT . I CONTACTED PARAMOUNT AUTOMOTIVE GROUP IN VALDESE NC AUGUST 20 2019 AND SPOKE TO THE SERVICE PERSON ABOUT THIS SERIOUS ISSUE. THE SERVICE PERSON SAID TO BRING THE EXPLORER IN TO BE CHECKED OUT. I ALSO WAS ABLE TO GET A FORD EXPLORER SUSPENSION RECALL FIX TO BE WORKED IN AS WELL. I LEFT THE EXPLORER AND WAS CONTACTED BY THE SERVICE PERSON THAT THE STEERING HAD TO BE REPLACED AND THE STEERING NOT COVERED UNDER WARRANTY AT A COST OF $1,750. WARRANTY ENDED AT 36,000. I HAVE DONE SOME RESEARCH TO OUT THAT THERE ARE A LARGE NUMBER OF COMPLAINTS BEING FILED FOR LOW MILEAGE FOR 2015 FORDEXPLORERS WITH STEERING ISSUES. I HAVE PLANS TO CONTACT FORD CUSTOMER SATISFACTION TO THIS SERIOUS DEFECTED STEERING PROBLEM. I HAVE CONCERNS WITH THE FORD REPLACEMENT STEERING THAT IT MAY AS WELL HAVE FUTURE ISSUES. I DO NOT KNOW AT THIS TIME IF FORD HAS MADE ANY ANNOUNCEMENTS TO CORRECT AND NOT HARM THE OWNER. I NEED TO MAKE ALL AWARE THAT A SERIOUS ACCIDENT IS GOING TO OCCUR WHERE SOMEONE WILL GET HURT OR KILLED.

PURCHASED VEHICLE IN AUG/SEP 2016 WITH NO ISSUES. HAD IT IN STORAGE FOR THE WINTER IN ILLINOIS WHILE I WAS DEPLOYED. TOOK IT OUT OF STORAGE IN JULY AND MOVED TO FLORIDA IN SEPTEMBER OF 2017. SINCE NOVEMBER OF 2018, UNTIL NOW I'VE HAD NUMEROUS PROBLEMS WITH THE VEHICLE DUE TO RUST. THE CAR IS 4 YRS OLD AND I'VE HAD TO REPLACE THE ENTIRE EXHAUST SYSTEM, PART OF THE FRAME AND NOW HAVE A LOUD SCREECH COMING FROM MY RIGHT REAR WHEEL DUE TO THE RUST. ALL THAT IN THE PAST 10 MONTHS. I'VE TRIED TO VOICE MY COMPLAINTS WITH FORD MOTOR COMPANY BUT THEY SEEM TO BELIEVE THAT RUST IS NORMAL WHEN DRIVEN ON SALTED HIGHWAYS FOR AN EXTENDED PERIOD OF TIME. I'VE SPENT ALMOST $6K ON MY VEHICLE IN THE PAST 8 MONTHS AND FORSEE ANOTHER LARGE BILL WHEN I TAKE IT IN. IS ANYONE ELSE HAVING REPORTED ISSUES WITH THEIR EXPLORER SHOWING SIGNS OF RUST IN AN EXTREMELY SHORT AMOUNT OF TIME. I GREW UP IN NORTHERN MINNESOTA WHERE I DROVE MY 1996 T BIRD ON SALTED ROADS THE MAJORITY OF THE YEAR FROM 2003-2011 AND NEVER HAD ISSUES WITH RUST AT ALL. I FEAR THAT MY VEHICLE WASN'T TREATED PROPERLY DURING THE MANUFACTURING OF IT.

WARNING 'TRANSMISSION NOT IN PARK' HAS BEEN POPPING UP FOR APPROXIMATELY 6 MONTHS. NOTICED A LEAK ON GARAGE FLOOR THAT DEALERSHIP STATED IS A LEAK FROM THE PTU. DEALERSHIP STATED THE REAR DRIVE TRAIN NEEDS REPLACED DUE TO THIS LEAK. VEHICLE HAS 67,XXX MILES AND IS 7,XXX MILES OUT OF POWER TRAIN WARRANTY.

WHEN HAVING THE RECALLS FIXED ON MY EXPLORER THE BACK LIFTGATE IS NOT CENTER EVEN THE DEALERSHIP FIXING IT SAID IT WAS NOT ALSO. THEY INFORMED ME I WOULD NEED TO BRING IT TO A BODY SHOP TO HAVE IT FIXED. I HAVE NEVER BEEN IN AN ACCIDENT OR HIT ANYTHING SO THERE IS NO REASON FOR IT NOT TO BE CENTERED.

FRONT SWAY BAR LINKS HAD TO BE REPLACED BECAUSE THEY WERE BROKE. I BROUGHT MY CAR IN FOR THE RECALL OF THE REAR SUSPENSION. I HAVE NOT HIT ANYTHING OR BEEN IN A WRECK SO THERE IS NO REASON FOR THIS TO HAVE BEEN BROKE.

MY BACK UP CAMERA AND SENSOR WILL NOT WORK ALL THE TIME. SOMETIMES THE PICTURE WILL SHOW UP ON MY SCREEN, SOMETIMES IT WILL NOT WITH THE NOTIFICATION TO CONTACT THE DEALERSHIP, AND OTHER TIMES NOTHING THE TOUCH SCREEN WITH NOT SHOW ANYTHING AND THE SENSOR WILL NOT BEEP. THERE IS NO REASON FOR THESE ITEMS TO NOT BE WORKING

IN DECEMBER 2018 I TOLD MY LOCAL FORD SERVICE MANAGER OF MY VEHICLE GIVING ME A WARNING THAT MY TRANSMISSION WAS NOT IN PARK OCCASIONALLY, THIS EVEN WHEN IT WAS. AT TIMES I WOULD HAVE TO RE-START THE VEHICLE, OR PLAY WITH THE GEAR SHIFT ITSELF TO GET IT TO STOP THE WARNING AND RETURN MY STEERING WHEEL AND SEAT TO ORIGINAL POSITIONS. OVER THE PAST SEVERAL MONTHS THIS HAS BECOME MORE OF AN ISSUE AS IT WAS HAPPENING ON A DAILY BASIS. WHEN I TOOK IT IN RECENTLY FOR A RECALL ON ANOTHER ISSUE THE SERVICE MANAGER DID INFORM ME THERE IS A TSB #17-2219 FOR THIS PARTICULAR ISSUE. AFTER FURTHER REVIEW I FOUND THAT THE TSB COVERS FIVE PARTICULAR FORD MODELS AND THREE LINCOLN MODELS SPANNING THE YEARS 2011-2017. BECAUSE THIS WAS NOW A PROBLEM I WAS DEALING WITH ON A DAILY BASIS I HAD THEM REPLACE THE SHIFTER AS SUGGESTED AT 68,033 MILES. WHAT IS UPSETTING IS THAT THIS IS NOT BEING COVERED UNDER ANY TYPE OF RECALL. THIS IS NOT A PART THAT SHOULD FAIL AT 62,000 MILES WHEN I FIRST REPORTED THE ISSUE, AND IT IS NOT SOMETHING THAT SHOULD COVER AS MANY MODELS AS IT DOES FOR A SIX YEAR PERIOD OF TIME. HOW COULD VEHICLES START TO HAVE THESE ISSUES IN 2011, BUT THE MANUFACTURER STILL CONTINUE TO USE THESE RELAYS OR SHIFTERS FOR AN ADDITIONAL SIX YEARS? IF THEY ARE NEGLIGENT IN NOT CORRECTING THE PROBLEM, WHY SHOULD THE CONSUMER BE ON THE HOOK FOR FORD USING DEFECTIVE COMPONENTS?

THE PAST TWO DAYS I'VE BECOME INCREDIBLY DIZZY, NAUSEOUS AND A VERY DULL HEADACHE. I NOTICED I FELT FINE WHEN I WOKE BUT DURING MY COMMUTE I REALLY STARTED FEELING ILL AND HAD A HARD TIME WITH MY EYES WHEN I TRIED TO FOCUS ON THE BUMPER STICKER ON THE CAR IN FRONT OF ME. I HAD VERY BAD VERTIGO, WHICH HASN'T EVER AFFECTED ME PRIOR TO THESE PAST TWO DAYS. MY HUSBAND RECALLED READING A NEWS STORY AND WHEN I LOOKED IT UP- SURE ENOUGH A RECALL HAS BEEN ISSUED FOR CARBON MONOXIDE ISSUES.

WHEN STEERING LEFT OR RIGHT AT A STANDSTILL, STEERING MAKES A POPPING OR CLICKING NOISE. MY GUESS IS IT IS EITHER RACK AND PINION ASSEMBLY OR SUSPENSION PARTS. IN ADDITION, REAR END HAS A BAD RATTLE EVEN ON SMOOTH ROADS. THERE IS ABOUT 59,500 MILES ON THE SUV AND IT WAS JUST STATE INSPECTED. WE ARE AFRAID TO DRIVE IT. CHECKED COMPLAINT BOARDS AND THERE ARE MANY SIMILAR PROBLEMS.

FAULTY AIRBAG SENSOR, DEALER REPAIRS ARE NOT GUARANTEED AND THE PROBLEM IS NOT REPAIRABLE UNDER WARRANTY. CURRENTLY THE VEHICLE HAS 86728 MILES. VEHICLE WAS STATIONARY WHEN IT FIRST CAME ON.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT HEARD A SQUEALING SOUND WHEN TURNING THE VEHICLE IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AUTOFAIR FORD IN MANCHESTER (1475 S WILLOW ST, MANCHESTER, NH 03103, (603) 634-1001). THE CONTACT TOOK THE VEHICLE TO THE SAME DEALER SIX WEEKS BEFORE TO HAVE THE DRIVER'S SIDE WHEEL BEARING REPLACED UNDER A WARRANTY. THE DEALER PERFORMED AN 100 POINT INSPECTION AND RECOMMENDED SEVERAL REPAIRS THAT NEEDED TO BE PERFORMED. THE DEALER HAD BEEN AGGRESSIVELY SOLICITING THE CONTACT TO TRADE IN THE VEHICLE AND CHECKED TO SEE IF SHE WANTED TO ACT ON ANY OF THE SERVICE REPAIR RECOMMENDATIONS. REGARDING THE SQUEALING NOISE, THE DEALER DIAGNOSED THAT THE ENTIRE RACK AND PINION NEEDED TO BE REPLACED AND AN ALIGNMENT WAS NEEDED. THE REPAIRS WOULD COST $2,215. THE MANUFACTURER WAS CONTACTED ONLINE AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 49,100.

STARTED CAR AND PUT IN REVERSE AND NOTICED THAT THE STEERING WAS NOT WORKING NORMALLY AND THEN NOTICED THE POWER STEERING FAULT ASSIST AND SERVICE ADVANCE TRAC NOTIFICATION. ALSO AT THE SAME TIME, THE TURN SIGNAL WOULD NOT STAY ENGAGED. I MANAGED TO DRIVE 100 MILES HOME WITH "MANUAL STEERING" ON THE HIGHWAY AND NEEDED TO USE ONE HAND TO CHANGE LANES. IF THIS PROBLEM HAPPENED GOING 60 MILES PER HOUR, AN ACCIDENT OR WORSE, LOSE OF LIFE, AS WHAT HAPPENED WAS UNEXPECTED AND STEERING WAS VERY DIFFICULT. THIS VEHICLE WAS BOUGHT 1/2/15 AND THIS PROBLEM HAPPENED AT 26,100 MILES AND THE REPAIR COST $2,147.25 AT THE FORD DEALER BY MY HOUSE. SINCE FORD WAS ABLE TO REPLACE THE ASSEMBLY THE SAME DAY LEADS ME TO BELIEVE THIS IS A VERY COMMON PROBLEM AND STOCK THE PARTS AND LOOKING AT OTHER COMPLAINTS ONLINE, AN ONGOING ISSUE WITH FORD VEHICLES IN GENERAL. FORD HAD A 1.1 MILLION RECALL FOR THIS ON THE 2011-2013 VEHICLES AND THEY NEVER FIXED THE ISSUE GOING FORWARD. A RECALL NEEDS TO BE DONE.

WHILE DRIVING DOWN THE HIGHWAY THE EXPLORER HAS SUDDENLY SHUT DOWN ON TWO OCCASIONS. THE FIRST TIME (JULY 2019) I WAS DRIVING ABOUT 50 MPH. I WAS ABLE TO CRUISE OFF INTO A MEDIAN. THE SECOND TIME (AUG 5, 2019) I WAS COMING OFF AN ON RAMP ONTO A BUSY HIGHWAY AT ABOUT 60 MPH. ONCE AGAIN THE CAR SUDDENLY POWERED OFF. I WAS LUCKY TO BE IN THE FAR RIGHT LANE AND WAS ABLE TO CRUISE OFF INTO A WIDE GRASSY AREA. THE TRAFFIC I WAS MERGING INTO WAS AT 70 MPH. IN BOTH INSTANCES THE WRENCH LIGHT CAME ON. THIS IS VERY DANGEROUS AS THE CAR LOSES POWER AND YOU HAVE PRACTICALLY NO CONTROL OVER THE STEERING OR BRAKES. IF I HAD NOT BEEN ABLE TO CRUISE OFF AND/OR HAD BEEN IN THE CENTER LANE OF A MAJOR HIGHWAY I COULD HAVE BEEN REAR ENDED BY VEHICLES AT HIGH SPEEDS. IN BOTH INSTANCES, ONCE I WAS OFF THE ROAD I TURNED THE CAR OFF, WAITED A FEW SECONDS, AND RESTARTED. THE CAR STARTED BACK UP NORMALLY AND THEN SEEMED TO WORK OK. IT'S LIKE THE ELECTRICAL OR SOFTWARE SYSTEM REQUIRES A 'RESET'. THIS IS A SERIOUS SAFETY ISSUE AS IT OCCURS WITH NO WARNING AND THE DRIVER CANNOT CONTROL THE CAR AND MUST COME TO A STOP TO TURN OFF THE ENGINE AND RESTART.

ON-GOING AIRBAG WARNING LIGHT ISSUE FOR 2 YEARS (AMBER LIGHT ON DASHBOARD). THE ISSUE STARTED IN AUGUST, 2017 AT ABOUT 38K MILES AND IS STILL HAPPENING AT ABOUT 55K MILES. FORD DEALERSHIP ATTEMPTED TO REPAIR THE SAME ISSUE 7 TIMES BUT THE LIGHT IS BACK ON 8TH TIME. CONTACTING MANUFACTURER DIRECTLY WAS USELESS AS THEY JUST TELL ME TO TAKE THE VEHICLE TO DEALERSHIP FOR REPAIR AND THAT NO OTHER OPTION IS AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE CONTACT'S GIRLFRIEND WAS DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND COULD NOT BE TURNED. THE DRIVER STOPPED IN THE MIDDLE OF THE HIGHWAY, TURNED OFF THE ENGINE, AND RESTARTED THE VEHICLE. THE STEERING RETURNED TO NORMAL AND THE DRIVER DROVE HOME SAFELY. IN ADDITION, THE TRACTION CONTROL INDICATOR ILLUMINATED AND "SERVICE ADVANCETRAC" AND "STEERING ASSIST FAILED" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT CALLED MILLER BROTHERS FORD (9035 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21042, (410) 505-8633) WHERE THE MECHANIC STATED THAT THE FAILURE WOULD HAVE TO OCCUR IN THEIR PRESENCE IN ORDER TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

AIRBAG WARNING LIGHT STAYS ON ALL OF THE TIME ON 2015 FORD EXPLORER. FORD DEALERSHIP IN CHESTERFIELD, MO INDICATED THE ENTIRE WIRING HARNESS HAD TO BE REPLACED AT A COST OF $1600. THEY HAD SEEN THIS PROBLEM BEFORE. SERVICE PERSON INDICATED THAT AIR BAGS MAY NOT DEPLOY IF IN AN ACCIDENT WHEN AIRBAG WARNING LIGHT IS ON. DUE TO THE FUNDAMENTAL SAFETY ISSUE WITH A HARDWARE FLAW (NOT WEAR AND TEAR), I BELIEVE THERE SHOULD BE A RECALL DUE TO THE RISK TO PUBLIC SAFETY.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER AND "STEERING FAULT ASSIST NEEDS SERVICE" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO VAUGHN FORD LINCOLN (318-335-0710, LOCATED AT 835 HIGHWAY 165 S, OAKDALE, LA 71463) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING, A WOBBLING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT CHECKED THE WHEELS, BUT DID NOT NOTICE ANYTHING ABNORMAL. THE WOBBLING NOISE BECAME WORSE. THE VEHICLE WAS TAKEN TO COLE FORD LINCOLN (410 E CHICAGO ST, COLDWATER, MI 49036, (517) 278-5661) THE DEALER WAS IN THE PROCESS OF PERFORMING A REAR ALIGNMENT. THE CONTACT DID NOT KNOW THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. THE VIN WAS NOT AVAILABLE.

EXHAUST OR EMISSION SYSTEM: CURRENTLY DASH BOARD IS DISPLAYING ENGINE LIGHT WHICH WAS DIAGNOSED TO CODE P420 FOR CATALYTIC CONVERTER OR OXYGEN SENSOR

-FAILURE OF ELECTRONIC STEERING GEAR- I HAVE A 2015 FORD EXPLORER SPORT WITH 50,000 MILES ON IT. 2 WEEKS AGO I HAD A "STEERING FAULT ASSIST" LIGHT COME ON WHILE DRIVING THE VEHICLE ON THE INTERSTATE. I DID NOT EXPERIENCE AN ISSUE STEERING AT THE TIME. ONCE I PULLED OFF THE INTERSTATE I RESTARTED THE VEHICLE AND THE ALERT WENT AWAY. 5 DAYS LATER I WAS DIVING IN THE CITY AND THE "STEERING FAULT ASSIST" LIGHT CAME ON AGAIN FOLLOWED BY "ADVANCE TRAK WARNING." I LOST POWER STEERING IMMEDIATELY. I GOT TO AN AREA TO PULL OFF AND RESTARTED THE VEHICLE. BOTH WARNINGS IMMEDIATELY CAME BACK ON. I WAS OVER 4 HOURS FROM HOME, SO I HAD TO DRIVE OVER 250 MILES WITHOUT POWER STEERING. I CALLED MULTIPLE FORD SERVICE LOCATIONS IN MY AREA, ONLY ONE WOULD TAKE IT AND LOOK AT IT WITHIN THE WEEK. I FOUND OUT TODAY THAT FOLLOWING A DIAGNOSTIC TEST, I AM NEEDING TO REPLACE THE ELECTRONIC STEERING GEAR AS IT FAILED INTERNALLY. FORD QUOTED ME $2000 + TAX TO FIX IT. AFTER GOING ONLINE, I HAVE FOUND NUMEROUS COMPLAINTS OF THE EXACT SAME THING HAPPENING WITH OTHER FORD EXPLORER OWNERS. I AM COMPLETELY DISAPPOINTED IN FORD!

WE ARE EXPERIENCING FRUSTRATION IN GETTING A RESOLUTION TO NOXIOUS EXHAUST FUMES THAT ENTER THE INTERIOR OF THE VEHICLE. THIS IS MOST NOTABLY UPON ACCELERATION (SUCH AS WHEN YOU ENTER THE INTERSTATE AND QUICKLY ACCELERATE). WE HAVE GONE TO A LOCAL REPAIR, CALLED A LOCAL DEALER, CHANGED OUT AIR AND CABIN FILTERS, BUT TO NO AVAIL. THE FUMES ARE HORRIBLE. WE PURCHASED THE CAR FROM A USED CAR LOT IN THE SPRING OF 2018 AND HAVE BEEN TRYING TO GET SOMETHING DONE FROM THE BEGINNING OF OWNING THIS VEHICLE.

A LITTLE OVER A MONTH AGO THE LEFT REAR TOE LINK BROKE WHILE DRIVING. THIS CAUSED THE CAR TO LOSE CONTROL AND GO INTO A SIDEWAYS SLIDE, BREAKING THE WHEEL HUB IN THE PROCESS. SMOOTH ROAD GOING ABOUT 50 MPH IN GOOD CONDITIONS. WE GOT THE CAR FIXED AND HAD TO PAY FOR THE REPAIRS SINCE THE CAR IS NO LONGER UNDER FACTORY WARRANTY. AFTER THE FORD DEALER IN MCHENRY IL HAD IT FOR OVER A WEEK, WE GOT THE CAR BACK, DROVE IT FOR A FEW DAYS AND SUDDENLY WE HAD A CRACKED EXHAUST FLEX PIPE. WE HAD TO PAY SEVERAL HUNDRED MORE TO GET THAT REPAIRED. AGAIN, DRIVEN ON SMOOTH ROADS IN THE SUMMER, NOTHING THAT WOULD HAVE CAUSED THIS SO SUDDENLY. GOT THE CAR BACK AGAIN AFTER SEVERAL MORE DAYS IN THE SHOP.. DROVE IT FOR A COUPLE MORE DAYS AND THE LEFT REAR TOE LINK BROKE.. AGAIN... DEALER THIS TIME INSTALLED THE "RECALL KIT" ON BOTH SIDES. LUCKILY, THIS TIME IT WAS AT SLOW SPEEDS COMING INTO A PARKING LOT . HAD THE CAR TOWED BACK TO THE DEALER. AGAIN.. WE HAVE HAD THE CAR BACK FOR ABOUT 3 DAYS NOW, AND THE LEFT TOE LINK HAS COME LOOSE.. AGAIN.. THE CAR WILL BE TOWED BACK TO THE DEALER TOMORROW BECAUSE IT IS UNSAFE TO DRIVE. IT WAS DRIVEN 3 TIMES AT LOW SPEEDS AROUND TOWN SINCE WE GOT IT BACK. MY WIFE IS NOW AFRAID TO DRIVE THE CAR OUT OF FEAR OF IT BREAKING AGAIN. THIS IS A SERIOUS ISSUE IF THE RECALL PART DOESN'T WORK. WHEN THIS PART FAILS, THIS CAR HAS A SEVERE LOSS OF CONTROL AND CAN VERY EASILY RESULT IN AN ACCIDENT. FORD NEEDS TO GET TO THE BOTTOM OF THIS BEFORE SOMEONE GETS KILLED.

I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, SERVICE MANAGER [XXX] 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 RICH FORD SERVICE MANAGER [XXX], CONFIRMED THEY HAVE DONE THIS AND ALL NOTICES FROM FORD, TBS16-0165 BECAME FORD RECALL PROGRAM 17N03 AND SUPPLEMENT #1 DATED OCTOBER 26/2017 EXPIRES DECEMBER 31/2019 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 07/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AS WE WERE TURNING INTO A PARKING SPACE THERE WAS A POPPING SOUND SO I IMMEDIATELY TOOK THE CAR TO THE DEALER. WE WERE TOLD THAT THE RACK AND PINION WAS DEFECTIVE WHICH IS THE SECOND TIME THIS HAS HAPPENED IN A FORD AROUND THE 40,000 MILE MARK. IF THE RACK HAD FAILED AT HIGH SPEED IT COULD WELL HAVE BEEN FATAL.

THE EXHAUST SMELL IS OVERWHELMING WHEN YOU HAVE TO ACCELERATE OVER 3,500 RPMS. THIS IS SOMETIMES NECESSARY WHEN ON HIGHWAYS OR WHEN TRAVELING UP A HILL AT HIGHER SPEEDS. IT IS NOT SAFE TO INHALING EXHAUST FUMES WITHIN THE CABIN. I WORRY ABOUT THE SAFETY OF MY CHILD IN THIS VEHICLE DUE TO THIS ISSUE.

08/20/2015 I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] WITH FORD MOTOR CO COMPLAINT, ABOUT CARBON MONOXIDE FROM THE DAY I BOUGHT THIS VEHICLE UNTIL NOW, TODAY, RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 06/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. FORD MOTOR CO VS LAWYER 2015 FORD EXPLORER SPORT, VIN [XXX] REFERENCE TO FORD MOTOR CO, NO 0:14-CV-61344-WPD 08/28/2015 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2015 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *LD THE CONSUMER STATED WHILE DRIVING THE STEERING SERVICE LIGHT ILLUMINATED AND THE POWER STEERING IMMEDIATELY WENT OUT. THE VEHICLE WAS NOT INCLUDED IN THE POWER STEERING RECALL. *JS

I BOUGHT THE CAR USED IN APRIL 2019, IT ONLY HAS 25,000 MILES. I WAS DRIVING WITH MY TODDLER WHEN ALL OF THE SUDDEN I COULD NOT STEER THE VEHICLE EASILY AND WARNING LIGHTS STARTED GOING OFF AFTER I LOST POWER STEERING. THE LIGHTS WERE POWER ASSIST FAULT AND SOMETHING ABOUT ADVANCETRACK SYSTEM IN WHICH I NOTICED THAT MY FOUR WHEEL DRIVE CAPABILITY WAS NOT WORKING. I WAS ON A CITY STREET SO I WAS ABLE TO PULL INTO A PARKING LOT. ONCE I LET IT SIT FOR A FEW MINUTES AND STARTED UP, EVERYTHING WAS ALRIGHT. THIS WAS THE 2ND TIME THIS HAS HAPPENED THE FIRST TIME, I WAS JUST EXITING OFF THE HIGHWAY WHEN I LOST POWER STEERING AND WARNING CAME ON BUT IT ONLY OCCURRED FOR A MINUTE AND EVERYTHING WAS BACK TO NORMAL. THIS IS A SAFETY RISK AND I AM AFRAID TO DRIVE IT LONG DISTANCE. OTHER THAN THIS I LOVE THIS VEHICLE!

50K ONLY AND THE RACK AND PINION STEERING COLUMN IS FAILING.

I TOOK MY 2015 FORD EXPLORER IN BECAUSE THERE WAS A RECALL ON THE FRONT DOOR PANELS. TOOK MY VEHICLE TO FORD AUTONATION WHERE I BOUGHT IT AND ALL THEY DID WAS RIP MY PANELS OFF AND TRIED TO RESTAPLE IT. NO EVEN A WEEK LATER IT STARTING COMING OFF AGAIN SO I TOOK IT BACK AND SAID THIS IS A RECALL, Y'ALL NEED TO REPLACE IT AND THEY SAID NO THAT'S ALL THIER GONNA DO

CAPTAINS CHAIR BEHIND THE DRIVER'S SEAT, SEATBELT WOULD NO LONGER CONNECT. SEATBELT RECEPTACLE HAD TO BE REPLACED, NOW AIRBAG LIGHT IS ON AT ALL TIMES.

ONE INSTANCE WHILE DRIVING ON THE FREEWAY LEFT SIDE WINDSHIELD RUBBER SEAL STARTS FLAPPING AGAINST SIDE WINDOW THEN EVENTUALLY FLIES OFF. NEXT WHILE DRIVING ON FREEWAY THE WINDSHIELD SIDE TRIM BREAKS OFF. NOW THE RIGHT SIDE TRIM HAS RIPPED & FLOWN OFF ON FREEWAY. WHICH WILL MEAN THE TRIM WILL PROBABLY BREAK AS WELL.

NOISE WHEN TURNING OR BACKING UP ON DRIVERS SIDE. NEW SHOCKS/STRUTS HAVE RECENTLY BEEN PUT ON THE FRONT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT CALLED TOMMIE VAUGHN FORD AT 888-841-4361 (LOCATED AT 1201 N SHEPHERD DR, HOUSTON, TX 77008) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT THERE WAS NO PROVISION FOR A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NOISY POPPING NOISE WHEN STEERING LEFT AND RIGHT AT A STAND STILL OR LOW SPEEDS. THIS TURNS INTO A LOCKED STEERING WHEEL IN ONE POSITION.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AND ATTEMPTING TO TURN, THE STEERING WHEEL SEIZED AND THEN RETURNED TO ITS NORMAL POSITION. THE VEHICLE WAS TAKEN TO CROUSE FORD (11 ANTRIM BLVD, TANEYTOWN, MD 21787, (877) 782-7280) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 90,000.

I THOUGHT THE VEHICLE WAS HAVING STRUTS ISSUES IN THE FRONT AS WELL AS A SWAY BAR. HOWEVER I FINALLY GOT AN APPOINTMENT AT THE FORD DEALERSHIP AND THEY STATED THAT THE ISSUE WAS CAUSED BY A FAILING ELECTRONIC STEERING RACK. THIS VEHICLE ONLY HAVE 42,524 MILES ON IT AND THIS SHOULD NOT BE HAPPENING ALREADY. THIS COULD POTENTIALLY FAIL CAUSING YOU TO LOSE POWER STEERING AND CAUSE AN ACCIDENT. THE VEHICLE MAKES THE NOISE WHEN TURNING SLOWLY TO THE RIGHT OR WHEN BACKING UP. IT WILL ALSO MAKE THE NOISE WHEN YOU ARE STATIONARY AND TURN THE WHEEL BACK AND FORTH. THE QUOTE I RECEIVED FOR THE REPAIR WAS $1,770. THIS IS NOT SOMETHING THAT SHOULD HAVE TO BE REPAIRED ON A 2015 VEHICLE WITH LOW MILEAGE.

VEHICLE HAS STRONG EXHAUST LIKE BURNT HAIR UNDER HARDER ACCELERATION. FOR INSTANCES, CLIMBING A HILL AND NEEDED TO SPEED UP. THE SMELL STAYS WITH THE VEHICLE AS WELL. FOR AT LEAST A MILE AFTER THE FACT. I HAVE HAD SEVERAL VEHICLES AND NEVER HAVE I HAD ONE SMELL LIKE THAT UNDER ACCELERATION.

TWO MONTHS AGO I HAD THIS WEIRD SMELL IN THE CABIN OF MY EXPLORER WHEN ACCELERATING , , TAKE IT TO THE SHOP, TWO DAYS AFTER THE DEALER TOLD ME IT WAS CARBON MONOXIDE IT STARTED MAKING A WEIRD NOISE , TAKE IT IN AGAIN AND THE PTU IS COMPLETELY SHREDDED. WAS TOLD ALL THE FLUID LEAKED OUT AND CAUSED THIS DAMAGE. COMPLETE REPLACEMENT OF THE PTU OVER $2500 ON A VEHICLE 2015 FORD EXPLORER WITH ONLY 64,000 MILES ON IT.

CONSTANT STEERING POPPING NOISES INCLUDING OCCASIONAL STEERING BINDING AND LOCKING UP. I HAVE HAD A FEW INCIDENTS WHERE I NARROWLY AVOIDED AN ACCIDENT AFTER STEERING LIMITED TO APPROXIMATELY 30 DEGREES. I HAD TO MUSCLE THE WHEEL, AND AFTER A LOUD BANG, FULL STEERING ROTATION WAS REGAINED. LIKELY THE SAME ISSUE AS IN PREVIOUS YEAR MODELS WHERE STEERING RACK HAD TO BE REPLACED UNDER A MASS RECALL. DEALERSHIP ASSUMING IT IS THE SAME ISSUE, YET THE RECALL DID NOT CARRY OVER TO 2015'S WHICH SUFFER THE SAME PROBLEM.

CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] WITH FORD MOTOR CO COMPLAINT, ABOUT CARBON MONOXIDE FROM THE DAY I BOUGHT THIS VEHICLE UNTIL NOW, TODAY, THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. FORD VEHICLES INVOLVED IN THIS EVENT COULD BE (BOUGHT BACK BY THE DEALERSHIP) (IF ASKED) I ASKED THEY SAID THEY WOULD ALLOW ME TO TRADE IN THE 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $2,000.00 OF 1% OF WHAT I PAID FOR IT, IT WILL BE PAID OFF IN 09/2021. TSB 16-0166 DID NOT BECOME OR TURN INTO PROGRAM 17N03. THEY ARE DIFFERENT REPAIRS FOR THE SAME ISSUE. THE DEALERSHIP MUST PERFORM TSB 16-0166. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AIRBAG SENSOR CAME ON AT ABOUT 66,000 MILES. DISREGARDED FOR A WHILE, AS I WAS ON A LONG TRIP. WENT TO DEALER AND THEY PUT ON COMPUTER; DIAGNOSIS CODES ARE DTC B141B AND B141C. DEALER SUGGESTED TO REPLACE THE AIRBAG HARNESS, WITH CONNECTORS REPLACED FOR $963.17, B/C WARRANTY CONVENIENTLY EXPIRED AT 60,000 MILES. THIS IS A SAFETY ISSUE AS NONE OF THE AIRBAGS IN THE CAR WILL DEPLOY UNLESS I PAY FORD RANSOM FOR A PART THAT HAS NO MOVING PARTS. I SEE MULTIPLE PEOPLE WITH SAME ISSUE SO THERE SHOULD BE A RECALL.

THE AIRBAG WIRING HARNESS IS FAULTY, CAUSING NO AIR BAGS. THE PART TO REPAIR HAS BEEN ON BACK ORDER DUE TO HIGH DEMAND. MY VEHICLE HAS BEEN WITHOUT AIRBAG SYSTEM THREE WEEKS WITH ANOTHER TWO WEEKS TO WAIT FOR PART TO ARRIVE.THE PROBLEM BEGUN BEING ADDRESSED IN OCTOBER 2018 AND HAS CONTINUED. PART OF WIRING HARNESS WAS REPLACED. TOLD IT WAS GOOD TO GO AND TWO WEEKS LATER NO AIRBAGS. SCARY TO HAVE NO AIRBAGS WITH CHILDREN IN CAR. DEALER SAID, BUT YOU STILL HAVE SEATBELTS......

LANE KEEPING STEERING ASSIST IS ELECTRIC MOTOR ASSIST. THE RACK & PINION STEERING GEAR MOTOR MALFUNCTIONED, LEAVING THE STEERING WITHOUT ANY ASSIST, RESULTING IN MANUAL (EXTREMELY DIFFICULT TO STEER) STEERING. IN THIS CASE, NO CRASH RESULTED, BUT REQUIRED RACK & PINION REQUIRED REPLACEMENT. REPLACEMENT COST ~$2200.00 AT A FORD DEALERSHIP.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, THE 'LANE DETECTION FAILURE' MESSAGE SUDDENLY APPEARED AND THE POWER STEERING FAILED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER STOPPING THE VEHICLE AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND DIAGNOSTIC CODE: C200D AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO JONES FORD OF NORTH CHARLESTON (5757 RIVERS AVE, NORTH CHARLESTON, SOUTH CAROLINA), BUT THE CODE WAS NO LONGER PRESENT AFTER RESTARTING THE VEHICLE SEVERAL TIMES. THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

STEPPED ON THE GAS PEDAL TO ACCELERATE AND VEHICLE KEPT ACCELERATING AFTER REMOVING FOOT FROM PEDAL. IT DID THIS 3 TIMES WITHIN 10 MINUTES. THE FLOOR MATS WERE NOT IN THE WAY AND CRUISE CONTROL WAS NOT ACTIVATED.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE FRONT SUSPENSION ON THE DRIVER SIDE COLLAPSED. THE VEHICLE VEERED TO THE LEFT AND HIT THE CONCRETE BARRIER, BOUNCED AND HIT THE RIGHT CONCRETE BARRIER. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AND A REPORT WAS ISSUED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE, TREATED AND RELEASED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE INSURANCE COMPANY LABELED THE VEHICLE AS DESTROYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

ON 6/6/19 VEHICLE LOST ENGINE THROTTLE POWER WHEN "WRENCH" LIGHT INDICATOR APPEARED ON DASHBOARD WHILE DRIVING ON INTERSTATE (AT LEAST 65MPH). WRENCH NOTED TERRAIN MANAGEMENT SYSTEM ERROR. ENGINE DID NOT SHUT OFF. VIBRATED VERY BADLY WHEN COMING TO STOP. HAPPENED AGAIN ON 6/12 ON CITY STREET DRIVING APPROX 35MPH. BOTH TIMES STOPPED VEHICLE, TURNED OFF, AND RESTARTED AND OPERATED NORMALLY. FORD DEALERSHIPS CANNOT DETERMINE PROBLEM BECAUSE THERE COMPUTER SYSTEMS CANNOT SEE ERROR CODE(S) IN DIAGNOSTICS.. ADDITIONALLY, FORD MOTOR COMPANY WILL NOT RESPOND UNTIL "ERROR CODE" IDENTIFIED BY FORD SERVICE DEALERSHIP. READ ONLINE AND YOUTUBE EXACT ISSUES BUT NOT DISCUSSION ON RESOLUTION(S). SEE URL ADDRESS FOR EXAMPLE OF ISSUE THAT OCCURRED WITH OUR VEHICLE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=ASRDPLP4_QE&T=1S. VERY DANGEROUS TO LOSE POWER ON HIGHWAY AND LITTLE CONTROL OF VEHICLE. BELIEVE THIS IS A SYSTEMIC ISSUE WITH FORD EXPLORERS

DRIVING TO WORK AND RECEIVED A "STEERING ASSIST FAULT/SERVICE REQUIRED" WARNING MESSAGE. TOOK CAR TO DEALER, WHERE THEY REPAIRED A FAULTY STEERING GEAR ASSEMBLY.

MAKING SLOW RIGHT HANDED TURNS, CLUNKING SOUND WAS DETECTED IN THE FRONT OF THE VEHICLE. THE FORD DEALER INVESTIGATION REVEALED THAT THE POWER STEERING RACK NEEDS REPLACEMENT. THE VEHICLE HAS ONLY 61000 MILES ON IT AND THE COST WILL BE $1950.

CARBON MONOXIDE IN THE FORD EXPLORER 2015 NOT FIXED BY FORD DEALERSHIP PURCHASED FROM NEW 2015, CUSTOMER COMPLAINED ABOUT SINCE DAY ONE DELIVERY, UNSTABLE MOVEMENTS, LEFT RIGHT, SIDE TO SIDE, NOT FIXED BY FORD DEALERSHIP PURCHASED. DEALERSHIP STATES (NOT OUR PROBLEM, PROVE IT.)

THE SEAT BELT LOCKS AND WILL NOT RELEASE UNLESS THE BELT IS COMPLETELY BROUGHT BACK IN.

THE INTERIOR DRIVER DOOR PANEL IS SPLITTING AT SEAM AND THE YELLOW FILLER IS NOW SHOWING.

WHEN I DRIVE AT SLOW SPEEDS TO PULL INTO A PARKING SPOT, GARAGE, TURN INTO A DRIVE WAY AND REVERSING OUT OF THESE SPOTS, THERE IS A LOUD CLUNK NOISE. WHEN TURNING THE STEERING WHEEL TO THE RIGHT.

80,000 MILEAGE STARTING WITH STEERING NOISY AND CLICK NOISY SOMETIME . POWERTRAIN LOOSES WHEN PARKING AND HARD TO SHUT OFF THE ENGINE.

VEHICLE MAKES GRINDING NOISE WHEN TURNING RIGHT. THIS VEHICLE JUST HAS 40K MILES AND THE STRUTS SHOULD NOT BE MAKING SOUNDS LIKE THIS. THIS HAPPENS WHEN THE VEHICLE IS IN SLOW MOTION AND IN REVERSE. THIS WAS RECALLED IN 2011-2014 BUT NOT IN 2015 AND I BELIEVE WAS IN AN ON GOING ISSUE. THESE VEHICLE WAS MANUFACTURED IN JULY 2014.

WHILE DRIVING RECENTLY MY CAR WOULD 'SPUTTER' WHILE AT A LIGHT ETC. WELL TODAY IT COMPLETELY DIES WHILE DRIVING (ABOUT 20MPG). IT EVENTUALLY RESTARTED AND I WAS ABLE TO DRIVE TO MY MECHANIC. THE VEHICLE COMPLETELY DIED WHILE PULLING INTO THE DRIVE OF THE MECHANIC WHO WILL TAKE A LOOK ON MONDAY. ALSO, HAD PROBLEMS WITH STEERING UNIT THAT FORD SAID NEEDED TO BE REPLACED. SAID THAT WOULD COST US ABOUT $1100 FOR A NEW MODULE. AT THAT TIME THE CAR HAD 40,000 MILES ON IT. CURRENTLY HAS 72,000. MY HUSBAND WAS GOING TO BY A F150 NOW SERIOUSLY CONSIDERING GOING WITH TOYOTA. HE'S HEARTBROKEN AS WE BOTH THOUGHT THE EXPLORER WOULD BE A RELIABLE CAR.

THE SIDE PANEL POPPED OUT IN THE FRONT PASSENGER SIDE OF THE VEHICLE FOR NO APPARENT REASON. THE FORD DEALERSHIP I TOOK IT TO WAS AWARE OF IT. THE SECOND ISSUE WE HAD AT 66,000 MILES WAS AN ERROR CALLED 'TERRAIN MANAGEMENT FAULT'. BOTH TIMES THIS ERROR OCCURRED, WE WERE MOVING. THE FIRST TIME IT HAPPENED IT FIXED ITSELF. THE SECOND TIME, WE HAD TO HAVE IT TOWED. THIS IS SO DANGEROUS AND SOMEONE IS GOING TO GET HURT OR KILLED. THEY HAD TO REPLACE THE THROTTLE BODY. PLEASE GET FORD TO A DRESS THESE SAFETY ISSUES.

I WAS DRIVING DOWN THE HIGHWAY AT 75 MPH AND HEARD A HUGE POP ON THE PASSENGER WINDOW AND SOMETHING BLACK FLY BY. WE PULLED OVER AND SAW THAT THE PLASTIC BLACK TRIM ON THE SIDES OF THE WINDSHIELD BROKE IN HALF AND THE RUBBER WAS HANGING OFF. I HAD TO CUT IT OFF. AFTER TAKING A CLOSER LOOK, IT APPEARS THERE ARE SEVERAL PIECES OF THE PLASTIC TRIM THAT ARE WARPING AND EVEN THE DRIVER'S SIDE PANEL WAS LOSE SO I'M SURE IT'S ONLY A MATTER OF TIME BEFORE THIS SIDE BREAKS OFF ALSO. I SEE OTHER PEOPLE HAVE HAD THIS HAPPEN TO THEM ALSO AND IT WOULD BE NICE IF FORD WOULD DO A RECALL ON THE PANELS, AS THEY ARE NOT CHEAP. EVEN THE BOARD THAT THE TRIM ATTACHES ITSELF TO IS COMING LOSE.

ON 4/14/19 WE LEFT FOR VACATION AND DROVE1,100 MILES FROM ARLINGTON, VA TO KEY LARGO, FL AND WHEN WE GOT TO FL, THE STEERING STARTED MAKING A CLUNKING NOISE AND GOT STUCK WHEN WE WERE MAKING A U-TURN. AFTER SOME RESEARCH, I COULD TELL IT WAS THE STEERING, COULD GIVE OUT WHEN DRIVING AND WAS A SERIOUS REPAIR THAT COULD NOT WAIT UNTIL RETURNING HOME IN A WEEK TO GET IT REPAIRED. WE DROVE TO LORENZO FORD IN HOMESTEAD, FL. ON 4/16/19. LORENZO FORD KNEW RIGHT AWAY THAT THE PROBLEM WAS THE STEERING. OUR EXPLORER HAD 41,339 MILES ON IT AND THE MECHANIC SAID IT WAS NOT UNUSUAL FOR THE STEERING TO GIVE OUT. HE ACTUALLY SAID IT WAS A PROBLEM BUT NOT A RECALL. THE REPAIR TOTALED $2,335.91. I THOUGHT WE WERE DRIVING A DEPENDABLE AND SAFE CAR ON OUR VACATION, BUT WE GOT TO SPEND A LOT OF TIME GETTING OUR CAR REPAIRED ON OUR VACATION. I'VE HAD NUMEROUS FORDS, AND HAVE ALWAYS CALLED MYSELF A FORD PERSON. SADLY, I DON'T LIKE THE DIRECTION FORD IS GOING AND THIS MAY BE MY LAST ONE. THANKS FORD FOR NOT MAKING QUALITY JOB #1 AND WRECKING MY VACATION. YOU NEED TO RECALL THIS BEFORE SOMEONE GETS HURT.

MY WIFE WAS DRIVING DOWN THE ROAD WHEN THE POWER STEERING SUDDENLY WENT OUT ALMOST CAUSING HER TO WRECK. SHORTLY AFTER A "STEERING ASSIST FAULT SERVICE REQUIRED" MESSAGE POPPED UP. AFTER SEARCHING THROUGH FORUMS AND GOGGLE IT SEEMS THIS IS A COMMON ISSUE THAT FORD REFUSES TO RECOGNIZE.

THE POWER STEERING FROZE WHILE DRIVING ON THREE SEPARATE OCCASIONS OVER THE LAST TWO DAYS. THE FIRST WAS WHILE PULLING INTO A PARKING SPACE, THE SECOND TIME WAS WHILE TURNING TO MERGE ONTO A BUSY TWO LANE HIGHWAY AND THE THIRD TIME WAS WHILE DRIVING 55 MPH MERGING ONTO THE FREEWAY. THE CAR WAS IN MOTION IN ALL THREE CASES AND HAD TO BE PUT IN PARK AND TURNED OFF BEFORE STEERING CAME BACK. MY WIFE WAS UNABLE TO TURN THE CAR WHEN IT HAPPENED TO HER BECAUSE SHE WASN'T STRONG ENOUGH TO OVERCOME THE FORCE.

POWER STEERING STOPS WORKING SUDDENLY; DUE TO FACTORY MISTAKE OR FAULTY PARTS OR MANUFACTURING. POSSIBLY CAUSING LOSS CONTROL AND CRASH OCCURRENCES. UNLESS YOU HAVE UPPER BODY EXTREME STRENGTH YOU CAN'T CONTROL THE STEERING WHEEL DUE TO THIS DEFECT. THERE HAVE BEEN PREVIOUS RECALLS BUT NOT FOR THIS YEAR OR MY VIN NUMBER DESPITE THE ISSUE BEING THE SAME. FORD REFUSES TO PAY TO REPAIR IT. ALSO, THIS ONCE REPAIRED CAN HAPPEN AGAIN.

CARBON MONOXIDE IN CABIN FROM LEKING EXAUST

THE VEHICLE HAS APPROX 42,000 MILES AND HAS STARTED EXHIBITING THE CLUNKING NOISE AND DIFFICULT TURNING AT LOW SPEED, SPECIFICALLY IN TURNING RIGHT, AS REPORTED IN MANY OTHER COMPLAINTS. LOOKING AT A $2K FIX AT SUCH A LOW MILEAGE WITH WITH SO MANY OTHER SIMILAR COMPLAINTS IS DISTURBING AND AMAZING WHY FORD IS NOT FIXING THIS.

1ST CONCERN: MY 2015 FORD EXPLORER IS AT 84,000 MILES. I HAVE CAPTAIN (BUCKET) SEATS FOR THE 2ND ROW. ABOUT 6 MONTHS AGO, MY SON COULDN'T GET OUT HIS SEAT BELT. THE RED BUTTON WOULDN'T RELEASE AND IT WAS TIGHT AROUND HIS WAIST, EVENTUALLY I WAS ABLE TO MAKE ENOUGH ROOM FROM HIM TO SLIDE UNDER THE LAP BELT. THE ESTIMATE I RECEIVED 3 WEEKS AGO WAS $230 NOT COVERED UNDER WARRANTY. I HAVE NEVER HAD TO REPLACE A SEAT BELT. 2ND CONCERN: THIS PAST WEEKEND TRAVELING 70 MPH ON A HIGHWAY I HEARD FLAPPING OUTSIDE THE FRONT DRIVERS WINDOW THE PANEL WAS SHAKING FOR ABOUT 30 SECONDS THEN FLEW OFF. BEFORE I COULD SAFELY STOP THE RUBBER THAT WOULD HAVE BEEN UNDERNEATH THE PANEL CAME LOOSE AND STARTED HITTING THE DRIVER'S SIDE WINDOW. I INSPECTED THE PASSENGERS SIDE AND IT HAS ALSO LIFTED AND WILL COME OFF SOON. I HAVEN'T HAD AN OPPORTUNITY TO GET AN ESTIMATE BUT I FEEL AS THESE ARE ISSUES THAT SHOULD BE HAPPENING. BOTH IN MY OPINION ARE SAFETY CONCERNS, NOTHING SHOULD BE FLYING OFF THE CAR AND SEAT BELTS SHOULD WORK.

HAVING A FEELING OF NAUSEA WHEN DRIVING EXOLORER. YESTERDAY AND TODAY WE HAVE BEEN RUNNING THE AC DUE TO HOTTER TEMPS. AFTER LETTING CAR IDLE FOR 5-10 MINUTES WHILE USING REMOTE START I START TO FEEL LIGHT HEADED AFTER ABOUT 20 MINUTES OF DRIVING. AFTER FEELING FINE ALL DAY. SEEMS TO BE ONLY WHEN THE CAR USES AC. TODAY I WAS IN THE DRIVE THRU FOR MY SON WHILE IDLING WHEN I STARTED TO FEEL LIGHT HEADED. NOTICED THE RECIRCULATION MODE TURNS ITSELF ON AFTER I TURNED IT OFF. THIS ISSUE IS QUITE CONCERNING. WAS SLATED TO HAVE RECALL FIX DONE AT CAPITOL FORD BUT ADVISOR SAID IT WASNT ATTACHED TO THE VIN SO THEY DIDNT DO IT.

AT THE EDGE OF THE HOOD THE PAINT IS BUBBLING, MY CLAIM AT FORD HAS BEEN DENIED AT UNDER 4 YEARS OLD.

CHECK ENGINE LIGHT CAME ON. TOOK THE CAR TO CONRAD'S. SCANNED CODE AND THE RESULT IS ENGINE TIMING CHAIN NEEDS TO BE REPLACED AND POSSIBLY THE ENGINE. HAVE QUOTES FROM MULTIPLE SERVICE STATIONS AND EACH ONE SAID THIS ENGINE HAS LOTS OF PROBLEMS.

HOOD HAVE DETAIL RETAINING DENTS. WHEN I BACK UP SWELLING SOUNDS

FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN WHEEL HUB BEARING ASSEMBLIES, PART NUMBER HB5Z-1104-C, INCORRECTLY LISTED AS BEING FOR INSTALLATION ON THE REAR AXLES OF 2011-2017 FORD EXPLORER 4X2 VEHICLES. THESE BEARINGS ASSEMBLIES WERE MANUFACTURED WITHOUT A SELF RETENTION FEATURE, POSSIBLY RESULTING IN THE SEPARATION OF THE WHEEL OR WHEEL END. IS NOOTGOOD

SLOW SPEED GRINDING NOISE WHEN TURNING. IN MOTION AND STATIONARY ON ALL SERVICES

WHEN ACCELERATING IN MY VEHICLE FROM A STOPPED POSITION AND WHEN DRIVING ON THE EXPRESSWAY, THERE IS A CARBON MONOXIDE ODOR AND I GET LIGHT HEADED AND HAVE HEADACHES AFTERWARD. THIS HAS CONTINUED AFTER MY VEHICLE WAS REPAIRED BY A FORD DEALERSHIP DUE TO THE RECALL. THIS HAS HAPPENED SEVERAL TIMES BEFORE AND AFTER THE REPAIR.

HAD THE RECALL DONE FOR (FSA 17N03) AFTER THE SERVICE WAS DONE, WE HAVE NOTICED WHEN PASSING ON THE FREEWAY OR GOING UP HILL, HOT AIR BLOWS OUT THE VENTS THEN A HEAVY ODOR OF EXHAUST. MY VEHICLE ALSO USES E85, SO WE HAVE RULED OUT MAYBE A CAR IN FRONT OF US. WHEN USING E85 WE GET A STRONG SMELL OF ALCOHOL TYPE. WE HAVE BEEN TO THE DEALERSHIP FOR THE SMELL, EACH TIME THEY WANT THE WINDOWS DONE OR HAVE THE A/C ON. I TELL THEM WE DON'T DRIVE WITH IT ON ALL THE TIME OR HAVE THE WINDOWS DOWN ON THE FREEWAY. EVERY 4-6 MONTHS MORE STORIES IN THE NEWS HAVE BEEN COMING UP WITH CONCERNS ABOUT EXHAUST SMELLS IN THE EXPLORER AND NOW FORD IS REDESIGNED THE VEHICLE. THIS SHOULD BE LOOKED AT MORE AND MAYBE WITH THIRD PARTY ENGINEER.

POWER STEERING FAILED AS I WAS PULLING AWAY FROM A GAS PUMP AFTER REFUELING. POWER ASSIST WARNING LIGHT CAME ON AND I WAS NOT ABLE TO TURN THE STEERING WHEEL UNLESS I USED A GREAT AMOUNT OF FORCE. LUCKILY I WAS STILL IN THE GAS STATION PARKING LOT WHEN THE FAILURE OCCURRED. THE CAR HAD TO BE TOWED TO A DEALER.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE SERVICE STEERING WARNING INDICATOR FLASHED INTERMITTENTLY AND THEN THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY AN AUTHORIZED DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,100.

PAINT IS PEELING ON THE EDGE OF THE HOOD. TWO EXPLORERS 2015 FAMILY OWNS AND PEELING IN THE SAME LOCATION. CONTACTED FORD AND WAS TOLD WE HAD TO BUY A NEW HOOD. THERE ARE MANY COMPLAINTS ON THE INTERNET SAYING THE SAME THING. THIS PAINT LESS HOOD NEEDS TO BE RECALLED DUE TO FACTORY FAULT OR REPAINTED HOW EVER FORD DOES IT. AROUND 2000.00 FOR A NEW ONE THEY TOLD US. PAINT SHOULD LAST MORE THEN 3 TO 4 YEARS.

AT AROUND 100,000 MILES DRIVERS SEAT BELT WOULD NOT LOCK OR UNLOCK...STARTED STICKING AROUND 95,000 MILES. NEVER HAD TO REPLACE A SEATBELT BEFORE ESPECIALLY IN A CAR THAT WAS ONLY THREE YEARS OLD. ALSO, AT AROUND THE SAME TIME THE DRIVERS SIDE WINDSHIELD PILLAR BROKE OFF AND FLEW OFF WHILE DRIVING ON THE HIGHWAY AT AROUND 65 MPH. THE PASSENGER SIDE FLEW OFF AT 115,000 MILES WHILE DRIVING ON THE HIGHWAY AS WELL. NEITHER IS COVERED BY WARRANTY AND OWNER WILL HAVE TO COME OUT OF POCKET TO COVER THE DAMAGES ($500+). HOW CAN FORD PUT ON SUCH CHEAP FINISHES TO THE CAR? NOISE LEVEL IN THE CAB IS AFFECTED DUE TO WIND NOISE. PASSENGER PILLARPOPPED LOOSE AND WOULD NOT POP BACK IN. APPEARED THAT A CLIP HAD BROKEN.

OUR 2015 EXPLORER SPORT WITH 60550 MILES HAD THE CHECK ENGINE LIGHT COME ON FOR ONE DAY, THEN TURNED OFF. WE HAD IT DIAGNOSED IMMEDIATELY AND WERE TOLD THE CAR NEEDED A TIMING CHAIN ($3200). THE LIGHT CAME ON DURING NORMAL DRIVING CONDITIONS AND THE NEXT DAY WAS NOT LIT. THE LIGHT CAME ON RIGHT AFTER THE WARRANTY PERIOD EXPIRED, AND FORD WOULD NOT HELP WITH REPAIRS. FOR SUCH AN ISSUE TO OCCUR SO EARLY AND RIGHT AFTER THE WARRANTY IS EXTREMELY DISAPPOINTING.

CAR WAS IN MOTION IN NEW YORK CITY, VAN WYCK EXPRESSWAY SERVICE ROAD. THE CAR JUST SHUT OFF ON 3/17/2019, 4:30 PM THE DASH BOARD SIGNALED POWERTRAIN, DEALER STATES TIMING CHAIN ISSUE. VEHICLE PURCHASE USED WITH 59,000 MILES ON FEBRUARY 2018. CHECK ENGINE LIGHT WAS ON SINCE MARCH 2018. CURRENTLY 82,600 MILES. BEEN TO THE DEALER SEVERAL TIMES FOR ADDITIONAL PROBLEMS. I HAD TO REPLACE THE BATTERY HEADLIGHTS , HEARTNG MOTOR, THERE ARE LEAKS INTO THE CAR THAT HAVE NOT BEEN REPAIRS. THE CAR IS LOW FALLING APART :( .AND HAD TO PAY OUT OF POCKET SINCE EXTENDED WARRANTY DID NOT COVER EVERYTHING.. NOT GETTING STRAIGHT ANSWERS FROM FORD OR THE DEALER. THANK GOD I WAS ON THE SERVICE ROAD AND GOING 25 MPH STOPPED AT A LIGHT. THE CAR NEVER STARTED AND HAD TO BE TOWED TO THE DEALER.

THERE ARE OFTEN ISSUES WITH THE RADIO AND HEATING SYSTEM. RADIO TURNS ON AND OFF BY ITSELF AND SO DOES THE HEAT AND AIR CONDITIONING. IN ADDITION, I HAVE COMPLAINED ABOUT SOMETHING MAKING ME DIZZY AND NAUSEOUS IN THE VEHICLE. IN INFORMED THE FINANCE COMPANY REGARDING MY INABILITY TO BREATH, FOR WHICH I WAS HOSPITALIZED. I HAVE BEEN HOSPITALIZED ON NUMEROUS OCCASIONS SINCE THE PURCHASE OF THE VEHICLE AND HAVE INFORMED THE FINANCE. FURTHERMORE, THEY HAVE BEEN ADDITIONAL HOSPITALIZATIONS IN 2018, FOR WHICH I WILL HAVE TO UPLOAD THE DOCUMENTS AT A LATER TIME.

I PREVIOUSLY REPORTED A POSITIVE CASE FINDING OF CARBON MONOXIDE POISONING ON 03/22/19 SECONDARY TO A LARGE AMOUNT OF EXHAUST TYPE FUMES ENTERING MY VEHICLE THROUGH THE VENTILATION SYSTEM UPON ACCELERATING FROM STOPPED POSITION TO ACCELERATION TO 70 ON INTERSTATE WITH CLIMATE CONTROL ON. ON 03/26 /19 I AGAIN EXPERIENCED THE SAME OCCURRENCE PRIOR TO DRIVING TO FORD DEALERSHIP WITH VEHICLE IN PARKED POSITION IN DRIVEWAY WITH CLIMATE ON AUTO HEAT. AN ODOR OF EXHAUST FUMES WAS NOT EXPERIENCED HOWEVER CAR AUTOMATICALLY TURNED ITSELF TO AC AND COLD AIR CAME IN ON ITS OWN PRIOR TO DEPARTURE. I SHUT ALL CLIMATE FUNCTIONS OFF AND ROLLED DOWN ALL WINDOWS, I WAS VERY COLD SO ROLLED I UP 3 WINDOWS AND HEATED SEATS AND HEATER 10 MIN FROM DEALERSHIP. THEN AGAIN ACCESSORY AIR KICKED ON ACCESS I BEGAN HAVING I BEGAN EXPERIENCING BLURRED VISION AND LIGHTHEADEDNESS I ROLLED DOWN ALL WINDOWS . I ARRIVED AT FORD SERVICE AND VIN LOOKUP WAS PERFORMED AND I WAS TOLD THERE WAS A RECALL FOR CARBON MONOXIDE CONCERNS. I WAS DRIVEN TO HOSPITAL AND AGAIN TREATED FOR ACUTE CARBON MONOXIDE POISONING AND ADMITTED FOR ADMINISTRATION OF 10 LITERS ON A BREATHING MASKS FOR 6 HOURS THIS TIME. MY CARBOXYHEMOGLOBIN WAS EVEN HIGHER AT 6.6% AND PA O2 WAS IN THE 80?S AND NORMALIZED TO 1.5 BEFORE DISMISSAL. I EXPERIENCED SEVERE MENTAL CONFUSION AND SLOWED SPEECH FOR 2 HOURS AFTER EXPOSURE. MY CAR READINGS SHOWED A CONSTANT LEVEL BETWEEN 10 AND 15 FROM FROM OSHA DETECTOR BORROWED FROM JOB SITE WITH A HIGH LEVEL OF 30.4. I RECEIVED FOUR ABG?S DURING STAY, CHEST X-RAY AND WAS ONLY TODAY FINALLY FEEL MENTALLY CLEAR. I HAD A HEADACHE FOR FOUR DAYS DESCRIBED A DULL AND CONSTANT WITH VISUAL DISTURBANCES AND DYSPNEA WITH ANY EXERTION FROM WHICH I?VE NOT COMPLETELY RECOVERED. BASELINE READING DURING SHORT TRIPS OF 20 MIN OR LESS WERE 0 AND ROSE TO 10 WITH HIGH OF 30.4 IN 15 MIN TRIP. SEE 11190974. *DB*JB

WATER PUMP STARTED LEAKING AT 54000 MILES RIGHT OUT OF WARRANTY. WAS TOLD NEEDED REPLACEMENT OR ELSE ENGINE WOULD SEIZE. PAID OVER $2,100 TO GET IT REPLACED. STUPID DESIGN AND HARD LABOR TO GET TO IT. CAR HAS VIBRATION NOW EVER SINCE WE HAD IT REPAIRED BUT THOUGHT IT WAS NORMAL LEAVING DEALER. I DON'T KNOW WHY THIS HASN'T BEEN RECALLED. NOW, THE PARKING AID WENT OUT. THESE CARS ARE HORRENDOUS

2015 FORD EXPLORER XLT, ELECTRONIC POWER STEERING FAILED DURING DRIVING. A "STEERING ASSIST FAULT SERVICE REQUIRED" MESSAGE ILLUMINATES ON THE DASH INSTRUMENT PANEL. THIS HAS OCCURRED 4 TIMES IN THE LAST WEEK. EACH TIME THE FAILURE HAS OCCURRED AFTER STARTING THE ENGINE AND BEGINNING TO DRIVE THE VEHICLE. THE MILEAGE ON THE VEHICLE AT FIRST OCCURRENCE WAS 98,734. APPOINTMENT MADE AT LOCAL FORD DEALER FOR SERVICE.

I WAS DRIVING MY VEHICLE DOWN THE ROAD I WENT TO MAKE A TURN AND MY VEHICLE MADE A TERRIBLE NOISE ON THE RIGHT SIDE. THE STEERING WHEEL ACTED LIKE IT DID NOT WANT TO TURN. I WAS INFORMED THAT MY RACK AND PINNION WAS BAD. I ONLY HAVE 57,000 MILES ON THE VEHICLE. I RESEARCHED THIS PROBLEM AND I AM CLEARLY NOT THE ONLY ONE WITH THIS COMPLAINT. IT'S VERY STRANGE THAT ALL MODELS ARE COVERED EXCEPT MINE.IF MY CHILD WOULD HAVE BEEN HURT BECAUSE OF A FAULTY VEHICLE WHERE NUMEROUS PEOPLE HAVE THIS PROBLEM I WOULD HAVE BEEN DEVASTATED.

VEHICLE EMITS CARBON MONOXIDE WHEN EXCELERATING. WHEN VEHICLE WAS PURCHASED WE COMPLAINED ABOUT THIS SMELL INSIDE OF THE VEHICLE. THE DEALERSHIP SUPPOSEDLY FIXED THIS ISSUE HOWEVER THE PROBLEM REMAINED. WHEN WE CALLED AGAIN TO VOICE FRUSTRATION, DEALERSHIP SAID THERE WAS NOTHING ELSE THEY COULD DO ABOUT THIS. RECEIVED NOTICE FROM FORD MOTOR CORP JANUARY 2019 INDICATING THEY ARE AWARE THAT SOME OWNERS HAVE CONCERNS ABOUT EXHAUST OR CARBON MONOXIDE AND THAT THESE VEHICLES ARE SAFE HOWEVER FORD IS OFFERING A NO CHARGE SERVICE THAT REDUCES THE POTENTIAL FOR EXHAUST TO ENTER THE VEHICLE. WE HAVE SINCE TAKEN THE VEHICLE IN FOR THIS SERVICE HOWEVER, THE EXHAUST FUMES INSIDE STILL EXIST. MY WIFE DRIVES THIS VEHICLE DAILY TO WORK 25 MILES EACH WAY AND HAS BECOME FREQUENTLY ILL DUE TO THIS VEHICLE. HEADACHES AND NAUSEA AND AN INCREASE OF HER BLOOD PRESSURE. PLEASE ADVISE IF THERE ARE ANY REMEDIES GOING FORWARD AS WE ARE AFRAID TO CONTINUE DRIVING THIS UNSAFE VEHICLE

I HAVE HAD ONGOING ISSUES WITH SMELLING AN EXHAUST TYPE SMELL UPON ACCELERATING MY VEHICLE WITH AN INCREASE IN RPM. WHENEVER THIS HAPPENS I ROLL DOWN THE WINDOW TO AVOID THE FUMES. I PREVIOUSLY NOTIFIED FORD DEALERSHIP IN COLUMBIA MO BY TELEPHONE SHORTLY (2 MONTHS AFTER PURCHASE) REGARDING THE EXHAUST FUMES AND WAS TOLD NOT TO WORRY LEVELS WERE LOW ENOUGH NOT TO CAUSE A PROBLEM. 6 MONTHS LATER MY FATHER AGAIN TOOK MY CAR TO DEALERSHIP AND AGAIN SAID NO RECALL ON MY VEHICLE AND NOT TO BE CONCERNED I HAVE HAD HEADACHES, VISUAL BLURRING AND DYSPNEA SPORADICALLY SINCE OWNERSHIP. ON MARCH 22ND, 2019 I WAS DRIVING TO A ROUTINE DRS APPOINTMENT LOCATED 10 MILES FROM MY HOME. I PULLED OUT OF AN INTERSECTION AND SPED UP TO THE 70 MPH SPEED LIMIT AND NOTICED AN IMMEDIATE ODOR OF EXHAUST TYPE FUMES RADIATING THROUGH THE CAR. MY HEAT WAS ON CLIMATE CONTROL AND THEN TURNED OFF ON ITS OWN AND ACCESSORY OUTSIDE AIR CAME IN. MY EYES WERE BURNING AND MY HEART RATE SPED UP ALONG WITH A BURNING SENSATION IN MY NOSE. BY THE TIME I GOT TO THE DOCTOR MY FACE AND HANDS WERE A BRIGHT CHERRY RED. THE DOCTOR WAS CONCERNED ABOUT MY SYMPTOMS AND ORDERED A STAT ARTERIAL BLOOD GAS FOR CARBON MONOXIDE POISONING. THE RESULTS WERE RETURNED AT A CRITICAL LEVEL OF 5.5 L 0.5 TO 1.5. AND MY P02 OXYGEN CONTENT WAS ONLY 67.1. I RECEIVED EMERGENCY TREATMENT FOR CARBON MONOXIDE POISONING, MY CARBON MONOXIDE LEVEL WENT DOWN ON TO 4.2 ON 100% REBRREATHING MASK AND 0XYGEN LEVEL WENT TO ABOVE 100MMHG. . THEY WOULD NOT LET ME GET BACK IN MY CAR AND MY HUSBAND CAME AND DROVE WITH WINDOWS DOWN HOME AFTER PURCHASING A CARBON MONOXIDE DETECTOR THAT ALARMED WITHIN MINUTES. I DO NOT FEEL SAFE AT ALL NOW KNOWING THAT MY CHILDREN AND MYSELF HAVE DRIVE MUCH FURTHER THAN 8 MILES WITH UNKNOWN LEVELS OF CARBON MONOXIDE LEVELS I WILL BE HAPPY TO FORWARD THE MEDICAL RECORD OF VISIT OF DIAGNOSIS OF ACUTE COBB POISONING. SEE 11192320. *DT*JB

REAR AIRBAG LIGHT KEEPS COMING ON, EVEN AFTER DEALER REPAIRED TWICE. NOW NOT UNDER WARRANTY. NO ACCIDENT!

AIRBAG INDICATOR LIGHT CAME ON. GOES OFF INTERMITTENTLY BUT IS ON MORE THAN IT IS OFF. TOOK VEHICLE TO DEALERSHIP. THEY RAN THE CODES AND INDICATED IT WAS A SHORT IN THE WIRING HARNESS UNDER BOTH LEFT AND RIGHT PASSENGER SEATS IN THE SECOND ROW. THE DEALER INDICATED THAT WITHOUT REPAIR IT WAS POSSIBLE THE ENTIRE AIRBAG SYSTEM WOULD NOT FUNCTION PROPERLY.

THE ELECTRIC SYSTEM WENT ON THE FRITZ WHEN IT WAS SIGNIFICANTLY HOT OUTSIDE. THIS CAUSED THE POWER STEERING TO FALTER AND THE CAR TO BE ESSENTIALLY INOPERABLE. THIS HAPPENED 4 TIMES THROUGHOUT THE SUMMER, AND IT SEEMED TO HAPPEN ON EXTREMELY HOT DAYS. IT WOULD ALWAYS OCCUR WHILE DRIVING AND CAUSED SIGNIFICANT DANGER TO NOT ONLY MYSELF, BUT OTHER MOTORISTS AS WELL. AT HIGH SPEEDS WHEN THE STEERING WENT OUT THE CAR WAS HARD TO CONTROL, AND GOT EVEN WORSE AS MOMENTUM WAS LOST.

EXHAUST FUMES IN CAR WHILE DRIVING

2015 FORD EXPLORER LIMITED APPROXIMATELY 80000 MILES. WHILE IN MOTION LOSES ENGINE ALL ENGINE POWER AND BEGINS TO SHUDDER. THE VEHICLE WILL NOT ACCELERATE AT ALL. AFTER STOPPING THE VEHICLE, SHIFTING INTO PARK, SHUTTING THE ENGINE OFF AND RESTARTING, THE PROBLEM GOES AWAY AS IF IT NEVER HAPPENED. WHEN THIS OCCURS THE DASHBOARD INDICATES 'SERVICE TERRAIN SYSTEM MANAGEMENT' WITH THE WRENCH ICON. IT HAS HAPPENED SEVERAL TIMES, ALL WITHOUT WARNING AND ALL WHILE ON THE HIGHWAY AND HAVING TO MANEUVER A STALLING VEHICLE OUT OF TRAFFIC. VERY DANGEROUS!! HAVE TAKEN IT TO THE DEALERSHIP TWICE WITH NO ANSWERS TO WHY IT HAPPENS. NO CODES SHOW UP IN THE SYSTEM. SOMETHING NEEDS TO BE DONE BEFORE A SERIOUS OR FATAL ACCIDENT OCCURS.

DRIVING 55MPH ON I-94 LAST NIGHT IN A STEADY RAIN AND CHECK BATTERY MESSAGE CAME UP IN THE LEFT IP DISPLAY. WITHIN A FEW SECONDS I LOST THE POWER STEERING, THEN THE CENTER CONSOLE ENTERTAINMENT/INFO SCREEN, THEN THE INSTRUMENT CLUSTER WENT BLACK WITH THE HEADLIGHTS AND WINDSHIELD WIPERS WHICH WERE ON HIGHEST SETTING SLOWED BUT CONTINUED TO OPERATE ONLY WHILE IN THE HIGHEST SETTING. THIS SCENARIO CONTINUED OFF AND ON FOR THE NEXT 30 MILES WITH INTERMITTENT ELECTRONIC STEERING FAILURE, INTERNAL IP AND CONSOLE SCREEN FAILURE AND EXTERIOR LIGHTING FAILURES. WE PULLED OVER EACH TIME AND WITHIN A VARIED AMOUNT OF TIME FROM A FEW SECONDS TO A FEW MINUTES, A SOUND SIMILAR TO A SQUEALING BELT WOULD BE HEARD AND THE SYSTEM WOULD "REBOOT" AND ALL FUNCTIONING WOULD BE RESTORED FOR A LIMITED TIME. WE LIMPED THE VEHICLE HOME OVER THE COURSE OF THE NEXT HOUR AND A HALF FOR 35 MILES AS I WAS NOT LEAVING THE CAR ON THE SIDE OF THE FREEWAY OR IN DETROIT IF I COULD SAFELY AVOID IT. THIS MORNING (SUNDAY) I TESTED THE BATTERY AND HAD THE BATTERY AND ALTERNATOR TESTED UNDER LOAD AT AN AUTO PARTS STORE AND BOTH WERE WITHIN NORMAL PARAMETERS. BELT LOOKED GOOD WITH VISUAL INSPECTION AND 1 HOUR OF IDLE AND DRIVE TIME CLOSE TO HOME IN DAMP PUDDLING ROADS COULD NOT GET ANY ADVERSE SYMPTOMS TO REAPPEAR. IT WILL GO TO THE FORD SERVICE DEPARTMENT AT OUR LOCAL DEALER TOMORROW FOR A THOROUGH INSPECTION. THIS IS MY WIFE'S DAILY DRIVER AND IF NO ISSUE CAN BE FOUND WE WILL BE REPLACING THE CAR AS SHE WOULD HAVE BEEN IN EXTREME DANGER WITHOUT STEERING, LIGHTS AND IP, ESPECIALLY ON A SATURDAY NIGHT DRIVING THROUGH THE CITY OF DETROIT'S I-94 EXPRESSWAY.

MY AIRBAG LIGHT USE TO COME ON AND STAY ON FOR A FEW WEEKS. NOT THE AIRBAG LIGHT STAYS ON 24/7. THE DEALERSHIP WON'T LOOK AT IT FOR FREE SINCE SUV HAS 68,000 MILES ON IT. IT HAS BEEN AN ISSUE FOR OVER TWO YEARS. MY 2015 ISN'T PART OF THE RECALL BUT NEEDS TO BE.

I OWN A 2015 FORD EXPLORER. WHILE DRIVING MY AIRBAG LIGHT IS CONTINUOUSLY ON AND FROM WHAT I UNDERSTAND THE AIRBAGS WILL NOT DEPLOY. THIS CAUSES ME CONCERN NOT ONLY FOR MY OWN SAFETY BUT FOR MY CHILDREN'S SAFETY. MY VEHICLE IS CURRENTLY WITH STIVERS FORD IN WAUKEE, IA, WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS FOR THE SECOND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL FAILED AND NEEDS TO BE REPLACED. I AM REPLACING AS I FEEL I NEED TO FOR MY FAMILIES AND I SAFETY, BUT IT IS VERY EXPENSIVE. IT IS NOT COVERED UNDER WARRANTY, BUT SHOULD BE CONSIDERED A RECALL BECAUSE THERE IS NO WEAR AND TEAR. THERE IS FAULTY WIRING. THE APPROXIMATE FAILURE MILEAGE OF MY CAR IS 52,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING FAILED TO FUNCTION AND THE STEERING WHEEL SEIZED MORE THAN ONCE. IN ADDITION, THE ELECTRIC POWER STEERING, LOW BATTERY MODE, AND OTHER UNKNOWN WARNING INDICATORS FLASHED. THE VEHICLE WAS COASTED OFF THE ROAD, SHUT OFF, AND RESTARTED; HOWEVER, THE FAILURE RECURRED. BRUCE WALTERS FORD (302 S MAYO TRAIL, PIKEVILLE, KY 41501, (606) 444-2200) WAS NOTIFIED OF THE FAILURE AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE VEHICLE WAS TAKEN TO CIOCCA FORD OF QUAKERTOWN (LOCATED AT 321 S WEST END BLVD, QUAKERTOWN, PA 18951, (215) 536-8600) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS FOR THE SECOND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-17203222. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

EXHAUST SMELL COMING THROUGH CABIN WHEN IDLING AND IN MOTION. WITH AC/HEAT ON AND OFF. MOST SIGNIFICANTLY WHEN ACCELERATING. IT HAS CAUSED ME TO HAVE MAJOR HEADACHES AND NAUSEA. IT HAS WENT TO THE DEALERSHIP TO BE 'FIXED' BUT PROBLEM IS STILL OCCURRING.

FOR THE PAST SEVERAL WEEKS WHEN I PUT THE VEHICLE IN PARK AND TURN OFF THE ENGINE I GET AN ERROR MESSAGE "TRANSMISSION NOT IN PARK" WITH AUDIBLE WARNING. I'VE HAD START THE VEHICLE UP AGAIN AND SOMETIMES MOVE IT AND TRY AGAIN TO CLEAR THE WARNING. HAS BEEN HAPPENING MORE CONSISTENTLY. HAPPENED TO MY HUSBAND AS WELL. I AM PRIMARY DRIVER AND HAVE OWNED THE VEHICLE FROM NEW. I'M WORRIED TO PARK ON AN INCLINE/DECLINE. PLANNING TO MAKE SERVICE APPOINTMENT TODAY, BUT DOUBT THEY'LL BE ABLE TO REPRODUCE SINCE IT IS INTERMITTENT. THIS IS A CLEAR SAFETY DEFECT THAT NEEDS TO BE ADDRESSED.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WERE EXHAUST FUMES INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ARNIE'S FORD (119 E 3RD ST, WAYNE, NE 68787, (800) 467-3780) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE RESEALED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE. 119 E 3RD ST, WAYNE, NE 68787 (800) 467-3780

WE HAVE OWNED MANY FORDS IN THE PAST BUT AFTER OWNING A 2015 FORD EXPLORER SPORT IT MAY BE THE LAST. MY EXPLORER HAS ONLY BEEN OUT OF WARRANTY FOR LESS THAN A YEAR. AS SOON AS IT WENT OUT OF WARRANTY THERE WAS A PROBLEM WITH THE LINK SO THEY SAID. MAYBE IT WAS'T A LINK AFTER ALL. THERE WAS A LOUD CLUNKING NOISE UNDER MY CAR WHEN THE STEERING WHEEL WAS TURNED. NOW LESS THAN A YEAR LATER THE CLUNKING NOISE IS HORRIBLE AND THE POWER STEERING EVEN WENT OUT TEMPORARILY. THAT'S SCARY. I TOOK IT TO THE FORD PLACE TODAY AND THEY WANT $3000 TO FIX THE STEERING GEAR. THIS IS A SAFETY ISSUE. ARE YOU GOING TO WAIT UNTIL SOMEONE IS SERIOUSLY INJURED OR KILLED BEFORE YOU ISSUE A RECALL ON THIS PROBLEM WITH THE STEERING GEAR????? I SEE THERE ARE ALREADY 94 COMPLAINTS ABOUT THE STEERING ISSUE. YOU NEED TO ISSUE A RECALL ON THIS PROBLEM WITH THE STEERING GEAR. THIS IS SERIOUS. AND $3000 IS RIDICULOUS. I WANT SOME KIND OF DISCOUNT AND THIS ISN'T THE LAST YOU WILL HEAR FROM ME ON THIS MATTER IF I DON'T GET ONE.

EXHAUST SMELL IN VEHICLE CABIN WHILE DRIVING. INCREASED CARBON MONOXIDE LEVELS WHILE DRIVING, DETECTED LEVELS USING A CARBON MONOXIDE TESTER. LEVELS INCREASE WHEN VEHICLE IS TRAVELING UPHILL. LEVELS GENERALLY INCREASE TO 20 ON HILLS, HAVE GONE AS HIGH AS 38 ON OCCASION

AIRBAG WARNING LIGHT ON. BECAUSE OF THIS AIRBAGS WERE DISABLED. TOOK TO DEALER FOR EVALUATION. THEY TOLD ME WAS NOT DUE TO ABUSE, WEAR, OR ACCIDENT. WAS TOLD THAT THEY HAD TO REROUTE WIRING PATH FROM FACTORY. THEN THEY CHARGED ME $332

WHILE DRIVING ON THE INTERSTATE AT APPROXIMATELY 75 MPH THE WRENCH LIGHT CAME ON WHILE SIMULTANEOUSLY THE ENGINE STOPPED. JUST QUIET, NO ACCELERATION. WAS ABLE TO COAST ONTO THE LEFT SHOULDER AS THERE WAS TOO MUCH TRAFFIC TO CROSS 3 LANES TO THE RIGHT. TURNED OFF CAR, WHILE WAITING FOR ASSISTANCE (ABOUT 30-45 MINUTES), TRIED TO START CAR AND IT STARTED FINE, NO WRENCH LIGHT. FORD DEALERSHIP COULD FIND NOTHING WRONG WHEN CONNECTED TO THE COMPUTER. ADVANCED AUTO COULD FIND NOTHING WRONG WHEN THEY RAN THEIR DIAGNOSTICS TEST TO IT. DROVE FINE. HAPPENED AGAIN 5 DAYS LATER, I TURNED OFF CAR, WAITED 5 MINUTES AND WAS ABLE TO START CAR AGAIN AND NO WRENCH LIGHT. I HAVE READ THAT THIS IS VERY COMMON IN THE 2016 MODELS.

OVER A PERIOD OF A FEW DAYS, I NOTICED THAT THE POWER STEERING WAS BECOMING INCREASINGLY TIGHT AS I MERGED INTO OTHER LANES OR MADE TURNS ON BOTH THE LOCAL ROADS AND HIGHWAY. THERE WERE NO WARNING LIGHTS TO INDICATE THAT THERE WAS A PROBLEM. I STOPPED DRIVING THE VEHICLE UNTIL I COULD HAVE IT EVALUATED BY THE FORD DEALER. THE DEALERSHIP MECHANIC IDENTIFIED A PROBLEM WITH THE STEERING SHAFT ASSEMBLY AND SAID THAT IT NEEDED TO BE REPLACED.

WHILE DRIVING THE VEHICLE IT LOST POWER STEERING. WARNING LIGHTS CAME ON STATING POWER STEERING ASSIST FAULT SERVICE ADVANCE TRAC TERRAIN MANAGEMENT SYSTEM FAULT THIS IS NOT NEW TO FORD EXPLORERS APPARENTLY THERE WAS A RECALL 2011-2014. MY VEHICLE IS A 2015. IT IS A SHAME THAT FORD OR NATSA WOULD ALLOW THIS RISK TO CONTINUE. I ENCOURAGE YOU TO RECALL ANY VEHICLES IN ALL YEARS TO PREVENT ACCIDENTS. MY VEHICLE HAS BEEN IN THE SHOP FOR A WEEK ALREADY AND WHEN THEY TOLD ME THREE OTHER FORD EXPLORERS WERE FIXED LAST WEEK FOR THE SAME PROBLEM I GASPED THAT THIS IS NOT PART OF A RECALL.

WHILE I WAS DRIVING MY VEHICLE ON ICY ROAD CONDITIONS, MY VEHICLE'S STEERING FAILED WITHOUT NOTICE. THANKFULLY I WAS DRIVING SLOWER DUE TO ROAD CONDITIONS. I WAS UNABLE TO STEER MY VEHICLE DOWN THE ROAD. THIS WAS THE STEERING GEAR THAT WENT CAUSING THE ISSUE. WHEN I CONTACTED FORD, I WAS TOLD IT'S NOT UNDER WARRANTY. NOT OUR PROBLEM. THE VEHICLE IS ONLY A 2015.

WHEN I PUT MY 2015 FORD EXPLORER IN PARK, I GET A MESSAGE STATING THAT THE TRANSMISSION ISN'T IN PARK WHEN INFACT IT IS. I NEED TO PLAY WITH THE GEAR SHIFT BUTTON OR RESTART THE VEHICLE AND KEEP SHIFTING IT FROM PARK TO DRIVE UNTIL THE MESSAGE GOES AWAY. THE ALARM IN THE VEHICLE GOES OFF WHEN I GET THE MESSAGE THAT THE TRANSMISSION ISN'T IN PARK. IT STARTED OUT DOING IT OCCASIONALLY, BUT NOW IT IS CONSISTENT. THIS SHOULD BE COVERED UNDER WARRANTY OR BE PUT ON A RECALL.

EXHAUST LEAKING INTO CABIN. FILLING CABIN OF VEHICLE WITH A SULFER OR CAT PEE SMELL.

I AM JUST OVER THE POWER TRAIN WARRANTY ON MY FORD EXPLORER AND $2000 TRANSFER CASE PTU OR PTO REPAIR. CRAZY. I AM READING UP ON IT AND FOUND MANY COMPLAINTS ONLINE. HTTP://WWW.CARPROBLEMZOO.COM/FORD/EXPLORER/TRANSFER-CASE-PROBLEMS.PHP

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, A CLUNKING AND GRINDING NOISE WAS HEARD COMING FROM THE STEERING COLUMN. ON TWO SEPARATE OCCASIONS, THE STEERING WHEEL BECAME STUCK MOMENTARILY WHILE TURNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000. THE VIN WAS INVALID.

WHEN DRIVING MY VEHICLE WITH HEATER ON IAM EXPERIENCING AN EXHAUST FUME SMELL I HAVE CONTACTED FORD IN REGARDS TO MY CAR THEY HAVE TOLD ME IT HAS HAD THE REPAIR DONE TO IT FOR CSP, BUT IAM STILL EXPERIENCING THE PROBLEM. THE VEHICLE HAS 33364 MILES ON IT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 68 MPH, THE FRONT PASSENGER SIDE "A-PILLAR" (PART OF THE WINDSHIELD) DETACHED FROM THE VEHICLE WITH A LOUD EXPLOSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT CALLED PARKS FORD OF WESLEY CHAPEL AT 813-907-7800 (LOCATED AT 28739 FL-54, WESLEY CHAPEL, FL 33543) AND WAS INFORMED THAT THEY WERE AWARE OF THE FAILURE, BUT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 43,682.

EXTERIOR DOOR HANDLE CAME UNHINDERED AND IT MADE THE DOOR TO THE POINT IT CANNOT CLOSE.

I PULLED INTO A COFFEE DRIVE THROUGH AND GOT MY COFFEE ORDER. UPON DRIVING AWAY AFTER A SHORT STOP IN DRIVE GEAR WHILE AT THE DRIVE THROUGH WINDOW, MY POWER STEERING WAS NOT WORKING. I DROVE OUT OF THE PARKING LOT WHILE FIGHTING THE WHEEL TO STEER. I PULLED OVER AND PARKED AND TURNED THE ENGINE OFF. AFTER RESTARTING, THE PROBLEM WAS GONE. I JUST PURCHASED THIS SUV WITH 72000 MILES ON IT FROM A DEALER.

WHEN ACCELERATING, SMELL FUMES AND ONSET OF DIZZINESS AND BLURRED VISION WHILE DRIVING. IMMEDIATELY SLOWED DOWN (ALMOST TO A STOP) IN MID TRAFFIC AND OPENED WINDOWS, ALLOWING FRESH AIR TO BLOW IN. DIZZINESS WENT AWAY AFTER A MINUTE OR TWO. HAPPENED TWICE...VERY SCARY EXPERIENCE. CARBON MONOXIDE POISONING? NEVER EXPERIENCE THIS BEFORE NOR OUTSIDE OF VEHICLE. ALREADY HAD EXHAUST PROBLEM FIX BY DEALER...STILL HAVING ISSUES. THIS IS GETTING DANGEROUS.

I'VE RECENTLY NOTICED MY AIRBAG LIGHT ON IN MY VEHICLE DASHBOARD. I RAN A SCAN TOOL BUT NOTHING IS BEING PICKED UP BY THE SCANNER. NOT SURE WHAT I NEED TO DO NEXT. I'VE ONLY OWNED THE VEHICLE FOR A FEW MONTHS NOW. ITS USED BUT DOESNT LOOK LIKE ITS BEEN IN ANY ACCIDENTS. I DID JUST HAVE MY CAR CLEANED AT A CAR WASH AND THEY CLEANED OUT THE CAR. I WONDER IF THEY HIT THE WIRING UNDER THE SEATS TRYING TO CLEAN THE 3RD ROW SEATING AREA?

- NOTICED ON GOING FOUL NATURAL GAS SMELL THAT AFTER A FEW MINUTES GIVE ME A HEADACHE . CAN'T DRIVE MORE THAN 15 MINUTES BEFORE I NEED TO GET OUT TO CATCH MY BREATH AND BREATHE FRESH AIR. THE DEALERSHIP CLAIMS THAT IT'S THE "PTU" ( NOT SURE WAHT THAT IS ) AND APPARENTLY NO RECALL. WHY IS THIS DANGEROUS FAILURE NOT IDENTIFIED FOR A LIFE SAFETY " RECALL". I AM NOT SURE HOW MANY EXPLORERS THIS IS AFFECTING BUT IT CAN'T BE JUST MINE....

A KNOCKING/POPPING NOISE COULD BE HEARD WHEN TURNING THE STEERING WHEEL. IT FIRST STARTED WHEN TURNING THE WHEEL TO THE RIGHT IN REVERSE WHEN THE SUV WAS IN MOTION. I BROUGHT IT TO MY MECHANIC AND HE COULDN'T FIND THE CAUSE OF THE NOISE (NO DAMAGE WAS VISIBLE). THE NOISE BECAME PROGRESSIVELY WORSE OVER THE NEXT FEW MONTHS. THE KNOCKING/POPPING NOISE HAPPENED WHENEVER THE STEERING WHEEL WAS TURNED (LEFT OR RIGHT, FORWARD OR REVERSE, STATIONARY OR IN MOTION). THEN THE POWER STEERING SEIZED. THIS HAPPENED WHILE DRIVING 25 MILES AN HOUR ON A SECONDARY ROAD. I WAS TURNING AROUND A BEND TO THE RIGHT AND LOST THE POWER STEERING. THERE WAS NO WARNING AT ALL. LUCKILY, THE POWER STEERING RETURNED AFTER A FEW SECONDS. I RETURNED HOME AND IMMEDIATELY SCHEDULED SERVICE AT MY LOCAL FORD DEALER. IT TOOK THEM FIVE WEEKS TO DIAGNOSE AND FIX THE PROBLEM.THE STEERING GEAR NEEDED TO BE REPLACED. SINCE MY 2015 EXPLORER XLT ONLY HAD 29,000 MILES ON IT, THE MECHANIC TRIED TO GET FORD TO COVER THE ENTIRE COST (BUMPER TO BUMPER WARRANTY EXPIRED, AND THIS WAS NOT COVERED UNDER POWERTRAIN WARRANTY). FORD AGREED TO COVER HALF, WHICH TELLS ME THAT THEY ADMIT THAT THE STEERING GEAR IS DEFECTIVE, AND SHOULDN'T FAIL AT 29,000 MILES. THIS IS A SERIOUS DEFECT AND FORD NEEDS TO ISSUE A RECALL BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED!

MY VEHICLE IS ONLY THREE YEARS OLD AND THE DRIVER DOOR POWER WINDOW DOES NOT OPERATE CORRECTLY, ONLY WHEN IT IS COLD OUTSIDE. IT SHOULD GO UP AND DOWN WITH THE SOFT TOUCH OF THE BUTTON HOWEVER, IT APPEARS THAT THE MOTOR IS GOING OUT BECAUSE WHEN I PUSH FOR THE BUTTON TO ROLL THE WINDOW UP, THE WINDOW WILL GO DOWN. I WILL HOLD THE BUTTON IN THE UP POSITION AND ABOUT HALF WAY UP THE WINDOW WILL AUTOMATICALLY GO DOWN. ON THE SAME DOOR PANEL I ALREADY HAD A RECALL THAT WAS REPAIRED AND NOW THIS STARTED. I AM NOW WONDERING IF THE TWO ARE LINKED SOMEHOW. I CALLED FORD CUSTOMER SERVICE AND THEY COULD NOT TELL ME IF THIS REPAIR WOULD BE UNDER WARRANTY, EVEN THOUGH MILEAGE IS WITHIN WARRANTY. I ASKED AND EXPLAINED THAT MY CAR IS ONLY 3 YEARS OLD, HAS 42,500 MILES (AT THE TIME) AND SHE COULDN'T TELL ME ANYTHING REGARDING THE WARRANTY. I DON'T QUITE UNDERSTAND THAT. SAID I WOULD HAVE TO ACTUALLY GO TO THE DEALERSHIP OF MY CHOICE, AGAIN, AND LEAVE MY CAR, AGAIN, AND LET THEM DIAGNOSE THE PROBLEM AND SEE IF IT WOULD BE COVERED. I TOLD HER I DIDN'T WANT TO GO THROUGH ALL OF THOSE STEPS BECAUSE IT WASN'T CONVENIENT. I WANTED TO KNOW IF IT WOULD BE COVERED OR NOT AND I COULD MAKE A DECISION TO FIX. FORD CUSTOMER SERVICE WAS NOT HELPFUL AT ALL. I WAS VERY DISAPPOINTED IN THERE LACK OF SERVICE.

THIS COMPLAIN IS FOR FORD EXPLORER SPORT 2015 THAT I OWN AND HAS 26,000MILES. I BOUGHT THIS CAR BRAND NEW FROM THE DEALER AND I'VE BEEN HAVING A PROBLEM WITH STEERING WHEEL. EVERY TIME WHEN I GET OUT FROM THE PARKING OR TRYING TO PARK THE CAR,I TURN THE STEERING WHEEL LEFT AND RIGHT AND I GET THIS SQUEEZING NOISE. BESIDE THIS PROBLEM, THE ENGINE MAKES A WHISTLE NOISE WHEN IS PARKED. I HAD THIS WHISTLE NOISE 4MONTHS AFTER I GOT THE CAR FROM THE DEALER. I DID SEND IT TO THE DEALER SERVICE FOR THIS WHISTLE, THEY DIDN'T FIND ANY ISSUE, WHICH IT REALLY UPSET ME.I'M VERY DISAPPOINTED WITH FORD SERVICE AND BRAND ITSELF, AND THE FACT THAT I'M FIND IN MORE COMPLAINS ABOUT THE STEERING WHEEL NOISE AND NOT BEING RECALLED AS A PROBLEM TO BE SOLVED. I WOULD NEVER EVER RECOMMAND TO ANYONE TO BUY FORD. THIS IS BAD BUSINESS!

MY VEHICLE EXHIBITED A BUBBLING OR BLISTERING UNDER THE PAINT ON ALUMINUM BODY PARTS (HOOD). IT WAS STATED ON FORD'S TECHNICAL SERVICE BULLETINS TSB 04-25-1, TSB # 06-25-15, AND THE LATEST TSB 16-0028 THAT THIS WAS DUE TO IRON CONTAMINATION OF THE ALUMINUM PANEL. FORD'S WARRANTY SHOWS TO BE 5YR/UNLIMITED MILEAGE. FOR NOT WANTING TO WARRANTY CORROSION ISSUE. WE NOTICED THE ISSUE ON THANKSGIVING 11/22/18, BUT FROM THE LOOKS OF THINGS, IT SEEMS AS THOUGH THE CORRODING HAS BEEN GOING ON FOR SOME TIME.

CAR HOOD PAINT IS BUBBLING AND PAINTING. THERE HAVE BEEN NO ACCIDENTS AND THE CAR ONLY HAS 33,000 MILES ON IT. FORD WILL NOT COVER IT UNDER THE MFGR WARRANTY SINCE THE IN SERVICE DATE IS OVER 3 YEARS.

I DISCOVERED 5 INCHES OF STANDING WATER IN THE INTERIOR OF THE VEHICLE WHERE THE SPARE TIRE IS STORED. THERE IS NO CLEAR SOURCE OF THE LEAK ON MY INSPECTION BUT THE CARPETS ARE SOAKED AND THERE IS A SMELL OF MOLD AND MILDEW IN THE INTERIOR. THE VEHICLE HAS NOT BEEN IN A FLOOD ZONE OR DRIVEN THROUGH STANDING WATER.

WAS DRIVING AND THE STEER WELL BECAME LOCK COULDN'T TURN THE WHEEL, TRIED TO PUMP THE BRAKES AND THEY DIDN'T CATCH. END UP DRIVING RIGHT INTO A POLE AND THE AIRBAGS DIDN'T DEPLOY WITH EVERYONE HITTING THEIR HEADS AND KIDS GETTING CONCUSSIONS.

BLOWOUT OF TIRE ON THE HIGHWAY. WAS TRAVELLING AT 70 MPH ON THE FLORIDA TURNPIKE AT THE TIME. THE FAILED TIRE WAS A MICHELIN P245/60R18 LATITUDE TOUR. A CENTER STRIP OF THE TREAD APPEARED TO HAVE DELAMINATED. THE STRIP THAT DELAMINATED APPEARED TO BE APPROXIMATELY 4 " WIDE.

I'VE BEEN EXPERIENCE A NATURAL GAS SMELL FOR THE PAST MONTH. IT GROWS STRONGER THE LONGER I DRIVE. THE SMELL IS INTERIOR AND EXTERIOR. PASSENGERS INCLUDING MY KIDS HAVE COMPLAINED OF NAUSEA AND HEADACHES. I HAD IT REPAIRED AT THE FORD DEALERSHIP ON 11/20/18. AFTER DRIVING FOR 5 MINUTES AFTER THE 'REPAIRS' WERE MADE, IT HAPPENED AGAIN. THE PROBLEM CONTINUES TO PERSIST. I'M NOT SURE WHAT TO DO ABOUT IT AT THIS POINT...

AFTER JUST 63,000 MILES BOTH TURBOS ON MY 2015 FORD EXPLORER SPORT FAILED. ONE WAS CONFIRMED AS LEAKING OIL WHICH COULD RESULT IN AN ENGINE FIRE. ADDITIONALLY, IT WAS CONFIRMED THAT THE VEHICLE'S TIMING COVER WAS LEAKING, ALSO AT RISK FOR ENGINE FIRE. VEHICLE HAS BEEN IMMACULATELY MAINTAINED WITH ALL SCHEDULED SERVICE AND TIMELY SYNTHETIC OIL CHANGES.

TRANSMISSION NOT IN PARK WARNING ILLUMINATES/SOUNDS OCCASIONALLY, EVEN THOUGH THE TRANSMISSION INDICATOR INDICATES IT IS IN THE PARK POSITION. VEHICLE IS STATIONARY WHEN THIS OCCURS. SIMILAR TO PROBLEM WITH OUR 2015 FORD FUSION WHICH IS UNDER SAFETY RECALL.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING UNKNOWN SPEEDS IN THE RAIN, THE CONTACT HEARD AN ABNORMAL SQUEALING NOISE COMING FROM THE SERPENTINE BELT. THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 26,000.

ONE DAY MY WIFE AND I WERE DRIVING AND WE NOTICED A SULFUR/EXHAUST SMELL COMING IN THE CABIN. THE SMELL CAME AND WENT. I HAD A LOCAL DEALER PERFORM A RECALL TO FIX PROBLEMS ASSOCIATED WITH THIS ISSUE. AS SOON AS WE GOT THE VEHICLE BACK WE NOTICED THE SMELL AGAIN. I RETURNED THE VEHICLE BACK TO THE DEALERSHIP.THEY RECHECKED ALL THE VENTS AND SAID IT SHOULD BE FINE. COUPLE DAYS LATER MY WIFE AND I ALONG WITH OUR 2 KIDS IN THE VEHICLE HAD TO PULL OVER ON THE SIDE OF THE ROAD BECAUSE THE SMELL WAS SO BAD IT WAS BURNING OUR EYES.HAVE THE VEHICLE PARKED AND HAVENT DROVE IT SINCE

I HAVE A 2015 FORD EXPLORER, MY DRIVER SIDE WINDSHIELD PILLAR/TRIM FLEW OFF WHILE ON THE EXPRESSWAY. I CALLED THE DEALERSHIP THAT STATED THEY WOULD HAVE TO DETERMINE IF THIS WAS A DEFECT. I FOUND THIS FORUM THAT HAS A FEW COMPLAINTS ABOUT THE SAME PROBLEM BUT YET A RECALL HAS NOT BEEN ISSUED. AT THE DEALERSHIP THE SERVICE MAN STATED THEY WOULD HAVE TO REPLACE BOTH SIDES? ODD, NOT EXACTLY THEY ARE AWARE THAT AT SOME POINT THE OTHER SIDE IS BOUND TO FLY OFF ALSO. I WAS TOLD ALTHOUGH I HAVE WARRANTY UP TO 100,000 MI, THIS IS NOT COVERED. SO NEXT STEP WAS TO CONTACT FORD WHO THEN STATED THAT THEY AND NHTSA DO RIGOROUS SAFETY TESTING AND HAVE NOT COME TO A CONCLUSION THAT THIS IS AN ISSUE. I WAS ON THE EXPRESSWAY THIS TRIM FLYING OFF MY VEHICLE COULD OF HIT A MOTORCYCLIST OR ANOTHER WINDSHIELD AND CAUSED DAMAGE. NOT TO MENTION, IT HIT MY WINDSHIELD BEFORE FLYING OFF THAT SCARED ME. SO APPARENTLY THERE ARE NOT ENOUGH REPORTS. AND I WAS TOLD BY A FORD CS REP THAT FORUMS ON THE INTERNET ARE NOT CONSIDERED UNLESS IT IS A FORD FORUM.

HUSBAND WAS DRIVING THE KIDS INTO TOWN FOR EARLY PRACTICE. AFTER ALMOST A 45 MINUTE DRIVE WHEN HE GOT BACK THE DRIVERS REAR BRAKE WAS GLOWING RED AND SMELLED LIKE IT WAS BURNING. THIS COULD OF CAUSED A FIRE IF HE DROVE IT LONGER.

THE SUV IS ONLY 3 YEARS OLD WE BOUGHT IT NEW FROM THE LOT THEN. I NOTICED TODAY THE HOOD IS BUBBLING UP AND THE PAINT IS CHIPPING OFF. THIS DRIVERS DOOR IS CRACKING AT THE SEEM. VERY POOR QUALITY FROM FORD.

I WAS LEAVING THE CRACKER BARREL IN LAKE CITY, TN. I COULDN'T STEER THE CAR. I MADE IT DOWN THE HILL AND TURNED INTO A CONVIENENT STORE PARKING LOT. MY HUSBAND LOOKED UNDER THE HOOD TO SEE IF HE COULD SEE ANYTHING. ALL HE SAW WAS A VERY CORRODED BATTERY. WE HAD HAD THE CAR SERVICED ONE MONTH EARLIER AND THEY DIDN'T SAY ANYTHING ABOUT THE BATTERY. ANYWAY, I CALLED RAY VARNER FORD IN CLINTON, TN WHERE I HAD BOUGHT THE CAR AND TOLD THEM THE PROBLEM. THEY SAID IT WOUL HAVE TO BE TOWED IN, SO I CALLED A TOW TRUCK.THE SERVICE MAN SAID THEY WOULD CHECK IT OVER AND CALL ME LATER WHICH HE DID. THE NEWS WAS DEVASTATING WHEN HE SAID IT WAS THE ELECTRONIC STEERING RACK THAT HAD GONE OUT AND IT WOULD COST $1,731 PLUS TAX. I ALMOST FAINTED. MY CAR HAD GONE OUT OF WARRENTEE ON APRIL 24TH AND AT THE TIME OF THE INCIDENT, MY CAR ONLY HAD 25,896 MILES ON IT. I IS NOT MANY MILES FOR A CARE THAT IS 42 MONTHS OLD. THAT AMOUNT OF MONEY IS TWO MONTHS OF MY SOCIAL SECURITY. A LITTLE WHILE LATER HE CALLED AND SAID MY BATTERY WAS LEAKING ACID AND EVEN THOUGH THE DEALER CHARGES WAY MORE FOR A BATTERY THEN YOU CAN BUY SOMEWHERE ELSE, I TOLD HIM TO PUT A NEW ONE IN. WE STILL WONDERED WHY THE GUYS WHO SERVICED MY CAR DIDN'T NOTICE THE CORROSION, UNLESS IT STARTED AFTER THEY SERVICED IT. THE TOTAL BILL CAME TO $2,166.79 AND THEN I WAS REALLY UPSET. I WAS HOPING THEY WOULD GIVE ME A BREAK SINCE I HAD SUCH LOW MILES ON MY CAR, EVEN THOUGH THE 36 MONTH WARRANTEE HAD ALREADY EXPIRED. I READ ON THE INTERNET THAT SEVERAL PEOPLE HAD PROBLEMS WITH THEIR POWER STEERING WITH THEIR 2015 EXPLORERS, BUT THERE WAS NEVER A RECALL. THE 2011-214 EXPLORERS WERE RECALLED FOR THE SAME THING, SO HOW COME NOT THE 2015. MY HUSBAND SAID THE 2015 PROBABLY HAS THE SAME POWER SEETING RACK AS THE ONES THAT WERE RECALLED. I AM SCARED TO DRIVE MY CAR NOW AND IT HAS CAUSED ME A LOT OF STRESS.

TAKATA RECALL INVOLVING VEHICLES IN SOUTHERN FLORIDA FOR A SIMILAR FORD VEHICLE

WHEN I ACCELERATE MY VEHICLE YOU CAN SMELL TGE EXHAUST FUMES AND I INSTANTLY CAN'T BREATHE, GET A HEADACHE, NAUSEATED, AND AFTER A FEW MINUTES I GET VERY SLEEPY. I HAVE TO ROLL MY WINDOW DOWN AND STICK MY HEAD OUT TO BE ABLE TO BREATHE. IT DOESN'T DO IT EVERY TIME BUT IN A 3 HOUR TRIP, IT HAPPENS AT LEAST 4 TIMES DEPENDING ON HOW MUCH ACCELERATING IS HAPPENING. IF MY AC UNIT IS ON HIGH THEN IT WILL AUTOMATICALLY GO TO BARELY BLOWING AND AS I LET OFF THE ACCLERATOR THEN IT WILL EVENTUALLY CYCLE BACK TO HIGH EVEN THOUGH IT IS ON HIGH. IT IS MAKING ME VERY SICK BECAUSE I'M IN MY CAR SO MUCH. I HAVE TAKEN TO FORD REPEATEDLY, TWO DIFFERENT DEALERSHIPS, AND THEY CAN'T GET IT FIXED. SOMETIMES TO GET THE AC TO GO BACK TO NORMAL, I HAVE TO STOP SOMEWHERE AND TURN THE CAR OFF AND BACK ON. THIS HAS BEEN HAPPENING TO ME SINCE A FEW MONTHS AFTER I BOUGHT THE CAR IN FEB 2017. MY DOCTOR SAYS THE ONLY WAY TO CORRECT PROBLEM IS TO GET RID OF THE CAR BUT I DON'T THINK IT NEEDS TO BE ON THE ROAD AT ALL. IT'LL JUST MAKE SOMEONE ELSE SICK TOO.I STARTED NOTICING THE SMELL IN LATE APRIL 2017 AND IT JUST GOT STRONGER AND I STARTED TAKING IN TO FORD WHEN IT STARTED GETTING REALLY BAD. THE VEHICLE HAD 30000 + MILES WHEN I BOUGHT IT.

POWER STEERING LOSS WHILE DRIVING. 2015 FORD EXPLORER XLT WITH 40,908 MILES ON IT. RECEIVED ALERTS ABOUT THE STEERING LOSS AFTER STEERING HAD GONE OUT. NO WARNING PRIOR TO THE STEERING LOSS. ALERTS INCLUDED "STEERING LOSS STOP SAFELY", "SERVICE ADVANCETRAC" AND "TERRAIN MANAGEMENT SYSTEM FAULT" IMMEDIATELY HAD THE EXPLORER TOWED TO CLOSEST FORD DEALER.

ONGOING ISSUE SINCE BUYING VEHICLE. CABIN FILLS WITH TERRIBLE EXHAUST ODOR DURING RAPID ACCELERATION ONTO HIGHWAY, OR WHEN GOING UP STEEP HILLS.

'TAKATA RECAL' WHEN MY CAR HAS BEEN SITTING IN THE DRIVEWAY FOR A FULL DAY WITHOUT BEING DRIVEN OR STARTED. THE FOLLOWING DAY YOU GO TO START THE CAR. IT STARTS NO PROBLEM, ONCE YOUR IN REVERSE THE BATTERY LIGHT WILL COME ON AND AS SOON AS YOU PUT IT IN DRIVE I LOSE ALL POWER AND FUNCTION TO STEER. IF I HIT THE GAS PETAL IT WILL REGAIN POWER. THE LIGHT WILL DISAPPEAR ONLY IF I HIT OK. THIS HAPPENS EVERY TIME WITHOUT FAIL. I ALSO SMELL CARBON DIOXIDE OR GAS FUMES FROM TIME TO TIME

HAVE NOTICED THE POPPING NOISE WHEN TURNING THE STEERING TO THE RIGHT. NOTICED SOMETIMES AN OIL LEAK BY THIS SIDE 1 YEAR BEFORE. THIS LEAK WAS NOTIFIED TO THE DEALER IN EVERY SCHEDULED MAINTAINANCE APPOINTMENT. NEVER WAS CORRECTED. NOW THEY TOLD ME I HAVE TO CHANGE THE RACK AND PINION AND WARRANTY IS EXPIRED. I DON'T KNOW IF THIS UNCOREECTED LEAK COULD BE ASSOCIATED WITH THIS RACK AND PINION PROBLEM I HAVE NOW.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING HOME WITH THE AIR CONDITIONING ACTIVATED, THE RE-CIRCULATION BUTTON WAS PRESSED AND THE CONTACT BECAME DROWSY AND SLEEPY. THE CONTACT STATED THAT THERE WAS AN EXHAUST ODOR IN THE VEHICLE. THE CONTACT BECAME NAUSEATED AND VOMITED INSIDE THE VEHICLE. THE CONTACT WAS CONCERNED THAT HER CHILD WAS ALSO AFFECTED BY THE EXHAUST FUMES. THE CONTACT STATED THAT HER CHILD WOULD CRY WHILE RIDING IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BROADWAY AUTOMOTIVE (LOCATED AT 1010 S MILITARY AVE, GREEN BAY, WI 54304, (920) 499-3131) WHERE IT WAS DIAGNOSED THAT THE GROMMETS IN THE REAR COMPARTMENT OF THE VEHICLE (WHERE THE EXHAUST PIPE WAS LOCATED) WERE FRACTURED AND CAUSED THE CARBON MONOXIDE ODOR INSIDE THE VEHICLE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE KEPT FOR AN ADDITIONAL DAY DUE TO THE PARTS BEING ORDERED TO HAVE THE REPAIR COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

LOSS OF POWER: WHILE DRIVING MY 2015 FORD EXPLORER XLT WITH 3.5L V-6 ENGINE ON THE HIGHWAY (10/04/18), THE WRENCH LIGHT CAME ON AND THE CAR STARTED TO SHUDDER AND LOSE SPEED. PUSHING DOWN ON THE ACCELERATOR HAD NO AFFECT AND THE CAR RAPIDLY DECELERATED. THE ENGINE WAS RUNNING VERY ROUGH WITH HEAVY VIBRATION. THIS WAS A TERRIFYING AND NEARLY FATAL EXPERIENCE AS FASTER MOVING TRAFFIC STARTED PASSING ME ON BOTH SIDES AS I TRIED TO MOVE OFF THE HIGHWAY. I WAS ABLE TO MOVE THE CAR TO THE SIDE OF THE HIGHWAY AND LIMPED OFF THE NEAREST EXIT. ONCE OFF THE EXIT I SHUT THE CAR OFF AND SAT FOR 20 MINUTES WHILE I RE-GAINED MY COMPOSURE AND CALLED MY HUSBAND. WHEN HE ARRIVED HE STARTED THE EXPLORER AND THE WRENCH LIGHT WAS CLEARED. MY HUSBAND DRIVE THE CAR HOME USING ONLY BACK ROADS WHILE I FOLLOWED IN HIS CAR. WE CALLED OUR LOCAL FORD DEALER AND SCHEDULED AN APPOINTMENT. WE STARTED RESEARCHING THIS ISSUE AND FOUND THIS TO BE A WELL KNOWN PROBLEM WITH THE THROTTLE BODY ON FORD'S V6 ENGINES WHICH ARE USED ON MULTIPLE SUV'S, CROSSOVERS AND SEDANS. THE RESEARCH I'VE SEEN SHOWS THIS ISSUE HAS AFFECTED MORE THAN 10,000 OWNERS. HOWEVER, IT'S NOT CLEAR IF THE THROTTLE BODY IS FAULTY DUE TO A MANUFACTURING OR DESIGN DEFECT. IT'S ALSO NOT CLEAR IF REPLACING THE THROTTLE BODY IS A PERMANENT FIX. I'M TERRIFIED TO DRIVE THE CAR ON THE HIGHWAY AND SINCE THIS HAPPENED WE'VE ONLY USED IT FOR SHORTER TRIPS AROUND TOWN. THE FORD DEALER CHECKED THE CAR TODAY (10/08/18) BUT SINCE THE WRENCH LIGHT WAS CLEARED THEY FOUND NOTHING WRONG. I PLEADED WITH THE SERVICE ADVISOR TO NO AVAIL. WE'VE BEEN A FORD FAMILY FOR MORE THAN 15 YEARS BUT THIS FAULT AND EVEN WORSE THE FORD SERVICE ADVISOR'S RESPONSE IS COMPLETELY UNACCEPTABLE. THIS IS A SERIOUS AND DANGEROUS PROBLEM AND ONLY A MATTER OF TIME BEFORE SOMEONE AND THEIR FAMILY ARE KILLED. PLEASE INVESTIGATE AND FORCE FORD TO ISSUE A RECALL.

WHEN AT IDLE, EITHER IN PARK OR DRIVE, THE ENGINE RPMS WILL FLUCTUATE AND GO DOWN TO A POINT WHERE THE ENGINEER STALLS OR ALMOST STALLS.

TRAVELING ON HIGHWAY AT 60 MPH VEHICLE SUDDENLY DECELERATED TO 5 MPH WITHIN 3 SECONDS. ENGINE BEGAN RUNNING ROUGH AND STOPPED. PULLED TO SHOULDER OF ROAD. MONTHS BEFORE THIS INCIDENT WARNING LIGHT ON INSTRUMENT CLUSTER WOULD INTERMITTENTLY STATE TRANSMISSION NOT IN PARK WHEN PARKING VEHICLE. SERVICE TECHNICIANS COULD NOT REPRODUCE ERROR. VEHICLE TAKEN IN FOR SERVICE ON 9/21/2018. REPORT ON VEHICLE ON 9/28/2018 STATED THAT POWER TRANSFER UNIT DAMAGED BEYOND REPAIR, STEERING COLUMN SWITCH NEEDED REPAIR WHICH MEANT STEERING UNIT NEEDED REPLACING AND INTERLOCK SWITCH ON SHIFTER NEEDED REPLACING. TOTAL COST $5150.00. TRADED VEHICLE IN AND PURCHASED DIFFERENT VEHICLE. VEHICLE NOT PURCHASED FROM DEALERSHIP WHICH ANALYZED REPAIR WORK.

AT APPROXIMATELY 57,000 MILES, MY COMPLETE STEERING MECHANISM FAILED AS I WAS DRIVING MY VEHICLE DOWN A ROAD, WHILE OUT OF STATE ON A VACATION. BOTH OF MY CHILDREN WERE IN THE VEHICLE WHEN THIS OCCURRED AND LUCKILY NO ONE WAS INJURED. THE VEHICLE WAS TOWED TO A FORD DEALERSHIP WHERE THE COMPLETE RACK AND PINION SYSTEM HAD TO BE REPLACED ($1,900.00). WHILE WAITING FOR A TOW TRUCK, I LOCATED A FORD RECALL HAD BEEN COMPLETED FOR THE PREVIOUS THREE OR FOUR MODEL YEARS (2011-2014) FOR THE EXACT SAME FAILURE. THIS IS A KNOWN ISSUE AND I DON'T UNDERSTAND WHY MY MODEL YEAR (2015) ISN'T INCLUDED. WE WERE ON A VACATION AND TRAVELED DOWN THE INTERSTATE AND GLAD THIS DIDN'T OCCURRED WHILE DRIVING 75 MPH.

EXHAUST SMELL WHEN THE CAR ACCELERATES. THE CABIN SMELLS LIKE ROTTEN EGGS.

AIRBAG LIGHT COMES ON & STAYS ON FROM TIME TO TIME, THIS HAS BEEN HAPPENING ON & OFF FOR ABOUT THE LAST 10 MONTHS. TOO MY VEHICLE IN FOR THIS ISSUE TO BE CHECKED A COUPLE TIMES BUT SINCE THE LIGHT WENT OFF TECH WAS UNABLE TO DIAGNOSE PROBLEM. FINALLY YESTERDAY I WAS ABLE TO GET MY VEHICLE TO THE DEALERSHIP WHILE THE LIGHT WAS STILL ON. I AM STILL IN MY EXTENDED WARRANTY PERIOD 5YR/60,000 MILES BUT APPARENTLY WHATEVER REPAIR MY SYSTEM NEEDS TO FUNCTION PROPERLY IS NOT COVERED EVEN THOUGH THE MANUAL STATES THAT MY VEHICLES SAFETY BELTS & AIRBAG SYSTEM ARE COVERED FOR AN EXTENDED SAFETY RESTRAINT COVERAGE PERIOD. THIS IS A SERIOUS SAFETY CONCERN & FROM WHAT I'VE RESEARCHED THIS IS A KNOWN ISSUE BY FORD. IF I DON'T PAY $800 MY AIRBAGS WILL NOT DEPLOY IN THE VENT I HAD AN ACCIDENT

I WAS DRIVING ON THE INTERSTATE AT 70 MPH AND I HEARD A LOUD CLUNK AND MY ENGINE LOST ACCELERATION. I COULD NOT INCREASE MY SPEED AND THE CAR WOULD NOT GO. I HAD TO PULL OFF THE ROAD AND THE CAR WAS RUNNING ROUGH AND WHEN I PUSHED ON THE ACCELERATOR PEDAL THE CAR BARELY MOVED. I WAS ALMOST REAR END BY A TRUCK BUT LUCKILY I WAS ABLE TO PULL OVER SAFELY. THE WRENCH ICON CAME ON MY DASH AND SAID TO TAKE TO DEALER. WHEN I GOT HOME I TOOK IT TO THE FORD DEALER AND THEY DID A DIAGNOSTIC TEST AND IT SHOWED A P2111 FAULT CODE. THE THROTTLE BODY WAS FAULTY AND HAD TO BE REPLACED. THIS MALFUNCTION PUT ME IN A VERY DANGEROUS POSITION.

I WAS IN DOWNTOWN DES MOINES AND RECEIVED A "SERVICE STEERING FAULT NOW" WARNING. I CONTINUED TO DRIVE TO FIND A PARKING SPOT. WHILE PARALLEL PARKING, I RECIEVED THE WARNING AGAIN BUT THIS TIME THE STEERING WENT OUT. I WAS UNABLE TO TURN THE WHEEL AT ALL. I WAS ON THE RAILROAD TRACKS AS A TRAIN WAS COMING AT THIS POINT. I CONTINUED TO TRY TO MOVE THE STEERING WHEEL ANYWAY I COULD TO AT LEAST GET OFF THE TRACKS. O FINALLY TURNED THE CAR OFF AND RESTARTED IT AND WAS ABLE TO MOVE THE STEERING WHEEL AND GET OFF THE TRAIN TRACKS. WE THEN TOOK IT BACK TO THE DEALER AND THEY HAD IT FOR 3 DAYS. ALL THEY DID WAS RESET THE COMPUTER SYSTEM TELLING ME IT COULD HAPPEN AGAIN. WE THEN CONTACTED FORD XORP. AND THEY ALSO DID NOTHING BECAUSE THEY DIDNT SEE IT AS AN ISSUE. IF A COMPANY DOESN'T CARE ABOUT THE PEOPLE BUYING THEIR PRODUCTS, HOW AM I SUPPOSE TO FEEL SAFE IN THEIR VEHICLES?

I WAS DRIVING MY 2015 FORD EXPLORER WITH APPROXIMATELY 34,200 MILES 55-60 MPH ON US 141 IN NORTHERN WI WHEN I SUDDENLY LOST POWER STEERING AND TRACTION CONTROL. I HAD AN ALARM TRIGGERED AND A FAULT WARNING ON THE DASH INDICATING A STEERING FAULT AND CLEARED BY PRESSING THE OK ON THE DASH, BUT HAD VERY HEAVY STEERING AND AN INDICATION THAT THE TRACTION CONTROL WAS OFF. I WAS ABLE TO GET TO A FORD DEALER BUT THEY WERE NO ABLE TO LOOK AT THE CAR FOR SEVERAL HOURS. THEY SUGGESTED I RESTART THE CAR TO SEE WHAT WOULD RESET. THE SYSTEMS DID RESET AND I WAS ABLE TO CONTINUE ON MY TRIP HOME WITHOUT INCIDENT. NO CODES WERE TRIGGERED AND I NOW HAVE AN APPOINTMENT WITH MY DEALER TO CHECK OUT THE PROBLEM. IN SEARCHING THE INTERNET ON EXPLORER STEERING PROBLEMS, I NOTICED THAT THERE WAS A RECALL ON STEERING LOSS FOR 2011-2014 EXPLORERS AND YET THERE ARE STILL MANY COMPLAINS OF STEERING LOSS FOR MODEL YEARS 2015 FORWARD. IT SEEMS THAT THIS VERY DANGEROUS ISSUE HAS NOT BEEN RESOLVED.

THIS MAY BE A DUPLICATE COMPLAINT BECAUSE I'M NOT SURE I SUBMITTED MY PREVIOUS COMPLAINT FORM PROPERLY. YESTERDAY I WAS TRAVELLING DOWN THE FREEWAY AT 65 TO 70 MPH WHEN MY STEERING FROZE UP. THANK GOD I WAS IN THE RIGHT LANE AND GOING STRAIGHT BECAUSE IF I HAD BEEN IN THE PROCESS OF TURNING AND THERE WERE OTHER VEH. AT AN INTERSECTION THERE WOULD HAVE ALMOST CERTAINLY BEEN AN ACCIDENT. ALSO THANK GOD MY WIFE WAS'NT DRIVING BECAUSE SHE WOULD HAVE NEVER BEEN ABLE TO STEER THE CAR OFF THE FREEWAY. I WAS ABLE TO WRANGLE THE CAR TO A NEARBY FORD DEALERSHIP BUT AFTER TURNING THE ENGINE OFF AND BACK ON THE PROBLEM WENT AWAY. AS I HAVE RESEARCHED THIS PROBLEM WITH FORD EXPLORERS FURTHER I HAVE FOUND THAT THIS IS A REOCCURING PROBLEM AND HAS BEEN REPORTED ON NUMEROUS OCCASIONS. IN MY WILDEST IMAGINATION I CANNOT BELIEVE THAT SOMETHING HAS NOT BEEN DONE ABOUT THIS PROBLEM. THIS PROBLEM WILL ABSOLUTELY RESULT IN DEATH OR SERIOUS INJURY TO SOMEONE SOON. I HOPE IT'S NOT ME OR MY FAMILY.

I JUST FILED A COMPLAINT ON MY VEHICLE STEERING PROBLEM AND AS I HAVE BEEN SURFING THE WEB I FIND THAT MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM. I AM A RETIRED UTAH HIGHWAY PATROLMAN WITH 36 YEARS EXPERIENCE AND I HAVE NEVER SEEN A MORE DANGEROUS PROBLEM THAN THIS. I CANNOT BELIEVE TJHAT SOMETHING HAS NOT BEEN DONE ABOUT THIS PROBLEM. I CAN GUARANTEE IT IS ONLY A MATTER OF TIME UNTIL SOMEONE IS KILLED OR SERIOUSLY INJURED AS A RESULT OF THIS PROBLEM.

THE STEERING WHEEL LOCKED UP WHILE GOING 55 MILES AN HOUR OVER A BRIDGE GOING STRAIGHT

WE WERE DRIVING AT ABOUT 45 MILES AN HOUR WHEN ADVANC TRAC AND POWER STEERING LIGHT CAME ON. THE STEERING GOT SUDDENLY VERY HARD TO MANEUVER HUSBAND HAD BOTH HAND TRYING TO KEEP IT STEADY, HE HAD TO PULL VERY HARD TO BE ABLE TO PULL IN GAS STATION TO GET OUT OF TRAFFIC. BLINKERS NO LONGER WORKED, TERRAIN KNOB TURNED OFF AND DIDN'T WORK. THIS COULD HAVE BEEN A FATAL ACCIDENT IF WE WERE GOING AT HIGHER SPEEDS! THIS PROBLEM NEEDS TO BE RECALLED SO THAT NO ONE GETS KILLED

THE "ELECTRONIC STEERING GEAR" IS DEFECTIVE AT 80,000 MILES. THE PART MAKES LOUD NOISES ON TURNS. REPAIR SHOP SAYS INORDINATE NUMBER OF PROBLEMS HAVE COME IN WITH THIS PART & FAILURE COULD CAUSE STEERING TO FREEZE UP & CAUSE SERIOUS WRECK. SHOP SAYS CAN'T BE REPAIRED & MUST BE REPLACED. PART & LABOR COSTS OVER $2K. THIS CRITICAL, EXPENSIVE PART SHOULD NOT FAIL AT SUCH LOW MILEAGE & CAUSE SUCH HIGH RISK OF INJURY OR DEATH.

ALL STEERING STOPPED WHILE GOING 45/50 MPH ON A MAIN ROAD! GOT THE STEERING SENSOR FIXED FOR $551 AND 2 DAYS LATER THE LIGHT IS ON AGAIN SO IT'S GOING BACK IN..... I'M PREGNANT WITH 2 BOYS U DER 2 AND A 7 YR OLD AND THIS OS RIDICULOUS!!!

OPERATING VEHICLE IN MOTION. WARNING LIGHTS AND ERRORS SHOWED ON DASH WITHOUT ANY WARNING THAT SOMETHING WAS WRONG. POWER STEERING INSTANTLY STOPPED WORKING WHILE VEHICLE WAS OPERATING ON CITY STREET. VEHICLE BECAME VERY DIFFICULT TO HANDLE. PULLED OVER AND SHUT VEHICLE OFF.

THIS VEHICLE IS ALL WHEEL DRIVE AND COMES EQUIPPED WITH A TERRAIN MANAGEMENT SYSTEM TO MONITOR AND ADJUST TO ROAD CONDITIONS. I HAVE OWNED THE VEHICLE 6 MONTHS AND HAVE EXPERIENCED A TERRAIN MANAGEMENT FAULT (FAILURE) IN THE SYSTEM WHICH WILL DISENGAGE THE POWER TRAIN AND LOSE FORWARD MOTION, I HAVE HAD THIS HAPPEN TWICE IN THE ROADWAY IN FORWARD MOTION WHILE IN TRAFFIC ON A FOUR LANE ROADWAY ON THE FIRST FAILURE AND A TWO LANE ROADWAY IN FORWARD MOTION ON SECOND FAILURE. BOTH FAILURES REQUIRED ME TO PLACE THE VEHICLE IN PARK, TURN OFF THE ENGINE AND WAIT A FEW SECONDS FOR THE SYSTEM TO RESET. NOT A SAFE OPTION WHEN SITTING IN TRAFFIC OR ON A MAJOR ROADWAY.. FORD DEALERS LACK THE KNOWLEDGE TO ADDRESS OR CORRECT THE ISSUE AND FORD CUSTOMER SERVICE HAS NO KNOWLEDGE OF THE STATED FAILURE AND OFFERS NO SOLUTION TO ADDRESS OR CORRECT. THE SYSTEM FAILURE WILL CREATE A SAFETY ISSUE FOR THE OCCUPANTS OF THE VEHICLE WHICH COULD RESULT IN INJURY OR DEATH.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAILURE CONCERNING AN ODORLESS CARBON MONOXIDE LEAKAGE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE DEALER (AUTOMAX FORD, 3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543, (254) 699-2629) WAS INFORMED THAT THE CONTACT HAD A CARBON MONOXIDE TESTER THAT DETECTED A HIGH LEVEL OF CARBON MONOXIDE. THE DEALER USED THEIR OWN TESTING DEVICE FOR CARBON MONOXIDE AND ALSO DETECTED A HIGH LEVEL. THE DEALER INDICATED THAT THE MANUFACTURER HAD NO REMEDY OR RECALL TO PROVIDE A PERMANENT SOLUTION UNLESS IT WAS FOR THE POLICE INTERCEPT VEHICLES. THE DEALER STATED THAT REPLACING THE BODY PLUGS IN THE REAR WOULD PROVIDE A REMEDY, BUT THE FAILURE CONTINUED. THE CONTACT'S WIFE EXPERIENCED NAUSEA, HEADACHES, AND WAS UNABLE TO STAND FOR A LONG PERIOD OF TIME. THE CONTACT'S WIFE UNDERWENT MEDICAL TREATMENTS, WHICH CAUSED A LOSS OF EMPLOYMENT DUE TO HEALTH ISSUES GENERATED FROM THE FAILURE WITH THE VEHICLE. THE CONTACT WAS WAITING FOR A BUY BACK OFFER. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

CURRENTLY OWN A 2015 FORD EXPLORER SPORT WHICH HAS 56000 , WHILE DRIVING EAST BOUND ON THE I84 DOING THE SPEED LIMIT AT 65MPH SUDDENLY NO STEERING! COMPLETELY LOCKED'-WHOA'- TALK ABOUT SCARY' ALMOST CRASH INTO AN 18 WHEELS BESIDE ME , I QUICKLY HIT MY HAZARDS AND CAME TO A CRAWL AT THE SIDE OF THE ROAD INTO A BANK' I TRULY THOUGHT I WAS GOOD AS DEAD.. I HAD TO TOW THE CAR TO MY HOME BECAUSE FORD DEALERSHIP WAS CLOSED AT THE TIME '-THIS HAS BEEN A COMMON PROBLEM WITH FORD ACROSS THEIR FLEET FOR YEARS'. AS OF RIGHT NOW I HAVE A 50K CAR WITH 57K MILES JUST SITTING'. WILL BE BRINGING IN TO MY DEALER ASAP AND A CAL TO CORPORATE.. THEY WILL HAVE TO HANDLE THIS ASAP ''. THEY WILL KILL SOMEBODY IF THEY HAVEN'T ALREADY

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT A LOW SPEED, THE STEERING COLUMN SEIZED AND THE SERVICE STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COWLES FORD (13779 NOBLEWOOD PLAZA, WOODBRIDGE, VA) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

WHILE DRIVING W ON M-81 HIGHWAY 5 MILES WEST OUTSIDE CASS CITY, NI. SUDDENLY LOST POWER STEERING ASSIST ENTERING CURVE.. VEHICLE DEPARTED ONTO GRAVEL WHILE TRYING TO CRANK WHEEL CCW TO GET BACK IN LANE.. THEN WHILE TRYING TO CORRECT WHEEL CW TO STAY IN WESTBOUND LANE, VEHICLE CROSSED INTO EASTBOUND LANE BEFORE REGAINING CONTROL AND REDUCING SPEED - POWER STEERING REMAINED IN MANUAL MODE UNTIL REACHING HOME - NO PRE-WARNING, POWER ASSIST DISENGAGED UPON DISPLAY WARNING FOR "STEERING FAULT", "TERRAIN MANAGEMENT", AND "ADVTRACTION". WOULD HAVE BEEN MANAGEABLE IF FAULT OCCURED ON STRAIGHT ROAD, BUT AT ENTRANCE TO CURVE AT HIGHWAY SPEED, WAS UNABLE TO HAVE ENOUGH TIME TO MUSCLE VEHICLE UNDER CONTROL. BAD SITUATION IF WIFE OR DAUGHTER HAD BEEN DRIVING. TAKING VEHICLE TO DEALERSHIP TODAY, STARTED UP WITH POWER ASSIST FUNCTIONAL ONCE AGAIN, STILL SHOWS FAULTS FOR TERRAIN AND TRACTION CONTROL. POWER STEERING SHOULD NOT DISENGAGE IF A FAULT IS DETECTED IN TERRAIN MANAGEMENT OR TRACTION CONTROL. NO INJURIES, BUT SOME WRIST STRAIN IN MANEUVERING THE STEERING WHEEL UNDER MANUAL CONTROL. NO MEDICAL TREATMENT SOUGHT.

THE EXHAUST LEAKING INTO THE CAR IT TERRIBLE, IT'S GIVING ME HEADACHES AND MAKING ME FEEL SICK. IT HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN 2015 BUT I CAN'T TAKE IT ANYMORE. THE PROBLEM OCCURS WHEN EXCELERATING AT ANY SPEED. TAKING OFF FROM A STOP LIGHT OR ENTERING A HIGHWAY.

US SERVICE MEMBER OVERSEAS (WHICH COMPLICATES THE SOLUTION). PURCHASED VEHICLE IN US IN AUGUST 2015. CURRENTLY ABOUT 45,000 MILES ON A 2015 FORD EXPLORER SPORT AND LOUD POP FROM STEERING COLUMN AT LOW SPEEDS. LOCAL MECHANIC SAYS ENTIRE STEERING COLUMN NEEDS REPLACED AND OVER 2600 EURO ($3000). SHOULDN'T HAPPEN AT LOW MILES. OTHERS EXPERIENCING SIMILAR ISSUES ACROSS MODEL YEARS.

WHILE DRIVING ON A SIDE STREET IN MY NEIGHBORHOOD MY STEERING LOCKED UP & A LIGHT CAME ON THAT SAID STEERING FAULT I COULD NOT MOVE THE STEERING WHEEL AT ALL I TURNED CAR OFF & LOOKED UNDER HOOD HAD NO IDEA WHAT I WAS LOOKING AT CLOSED HOOD GOT BACK IN CAR STARTED UP DEFAULT LIGHT WAS OFF & CAR SEEMED FINE NEXT DAY DRIVING IN MY NEIGHBORHOOD SAME THING HAPPENED TURNED CAR OFF AND ON AND CAR SEEMED FINE I DROVE STRAIGHT TO DEALERSHIP WHERE I PURCHASED THEY TOLD ME IT'S A DEFECT IN ELECTRIC POWER STEERING RACK ITS GONNA COST A LOT TO FIX BECAUSE I BOUGHT CAR IN MARCH 2015 IT'S NO LONGER COVERED BECAUSE WE ARE NOW IN AUGUST AFTER DOING SOME RESEARCH I SEE MANY PEOPLE ARE HAVING THIS SAME PROBLEM & IT WAS A RECALL IN 2014 MODELS SAME EXACT PROBLEM THIS IS A SAFETY ISSUE & SHOULD BE RECALLED BEFORE SOMEONE GETS KILLED

AIR BAG INDICATOR LIGHT STAYS ON.

WHILE DRIVING IN THE CITY THE STEERING BECAME DIFFICULT, THEN THE NOTIFICATION SYSTEM SAID STEERING FAILURE PLEASE STOP, THE DRIVE SELECTOR FAILED AND THE BLINKERS FAILED ALL AT THE SAME TIME. AFTER STOPPING THE STEERING WAS UNTURNTABLE BY THE AVERAGE PERSON. HAD THIS FAILED AT FREEWAY SPEED IT WOULD HAVE BEEN DEADLY IF NOT FATAL. AFTER TOWING THE VEHICLE TO THE DEALER THEY REFUSED TO DO ANYTHING WARRANTY WISE. THE VEHICLE HAS 37K MILES. THEY FAILURE WAS THE EPS AND THE RACK AND PINION HAD TO BE REPLACED. 2K DOLLARS. I READ ON THE INTERNET OF OVER 65 INSTANCES OF THIS HAPPENING ON THE SAME YEAR MAKE AND MODEL, ALL WITH LOW MILES.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE TRACTION CONTROL AND STEERING WHEEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART AFTER THE CONTACT TURNED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 70 MPH, THE RUBBER PILLAR TRIM ON THE DRIVER'S SIDE OF THE WINDOW SHIELD DETACHED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. ... *BF *TR

LOSS OF POWER STEERING WHILE DRIVING

WHILE DRIVING "STEERING FAULT" DISPLAYED AND POWER STEERING STOPS WORKING MAKING IT NEARLY IMPOSSIBLE TO STEER.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES WERE SEEPING INTO THE REAR CABIN OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EMPIRE FORD LINCOLN (106 JONESBORO ROAD, ABINGDON, VA 24210), BUT NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 59,220. *TT THE REAR EXHAUST WAS REPLACED.*JS

WHILE TURNING THE STEERING WHEEL TO THE RIGHT A KNOCKING SOUND CAN BE HEARD. TOOK VEHICLE TO MY LOCAL FORD DEALER AND IT WAS DIAGNOSED WITH HAVING A BAD STEERING GEAR AND IT NEEDED TO BE REPLACED FOR $1600 PLUS TAX. THE VEHICLE HAS 35,766 MILES ON IT AND IS OVER THE 3 YEAR WARRANTY BY 5 MONTHS. FORD WOULD NOT GIVE ASSISTANCE ON REPLACING THE PART. SOMEONE NEEDS TO LOOK INTO THESE FAULTY STEERING COMPONENTS BEFORE SOMEONE IS SERIOUSLY INJURED. POWER STEERING GEARS SHOULD NOT GO OUT WITH THAT FEW MILES. SEEING BY THE COMPLAINTS ON THIS PAGE I AM NOT THE ONLY ONE WITH THIS ISSUE.

MY WIFE WAS DRIVING AT 30MPH WHEN POWER STEERING FAILED TOOK IT TO SHOP AND THEY SAID IT WAS ELECTRONIC POWER STEERING MODULE THAT FAILED. A 3 YEAR OLD VEHICLE WITH 40000 MILES ON IT .LOOKS LIKE ALOT MORE PEOPLE HAVE HAD SAME PROBLEM.

I HAVE HAD THE SAME PROBLEM FOR SOME TIME, AND WOULD NORMALLY BE RESOLVED BY TURNING OFF THE VEHICLE TO 'RESET' THE WARNING AND TURN BACK ON AND IT WOULD BE FINE. BUT TODAY, THE STEERING ASSIST FAULT SERVICE SOON WARNING CAME ON AND DID NOT GO OFF. AND I HAVE NO POWER STEERING FUNCTION IN MY FORD EXPLORER AND THE ADVANCE TRAC SYSTEM FAULT WARNING ALSO INDICATED. IN THE PAST I HAVE HAD THIS HAPPEN WHILE DRIVING DOWN A HIGHWAY AND LOOSING POWER STEERING FUNCTION AND HAVE HAD IT HAPPEN WHEN PULLING OUT OF MY GARAGE AND LOST ALL POWER STEERING FUNCTION AND WHILE DRIVING AT LOW SPEEDS IN A TOWN AREA AND LOST ALL POWER STEERING FUNCTION. THERE IS A FORD RECALL FOR THIS EXACT PROBLEM IN FORD EXPLORERS YEARS 2011-2013, BUT I BELIEVE THIS IS THE EXACT SAME ISSUE I AM HAVING WITH MY 2015 FORD EXPLORER.

WINDSHIELD SEALS HAVE COME UN-AFFIXED. PROBLEM DISCOVERED WHILE DRIVING. AFTER REACHING SPEED OF 45MPH LOUD SOUNDS LIKE FOLLOWING A DUMP TRUCK DISPERSING ROCKS. SOUNDS INCREASED IN VOLUME AND INTENSITY BUT NOT VISIBLE WHILE DRIVING. LONG BLACK FRAME COVER ALSO LOOSE.

STEERING FAILED AT 65 MPH NOT ALLOWING ME TURN THE VEHICLE. HURT WRIST TRYING TO AVOID OTHERS CARS.

MY WIFE HAS FOR A WHILE HEARD SOME NOISES FROM THE STEERING AND WE BELIEVED THIS TO BE A MINOR ISSUE. WE HAVE HAD THE CAR IN FOR SERVICE A NUMBER OF TIMES AND TO OUR SURPRISE THEY HAVE NOT FOUND ISSUES. NOW THE MILEAGE OF THE CAR (38K+) AND AGE (3Y+) IS BEYOND WARRANTY AND AT OUR LAST VISIT TO THE FORD DEALER WE WERE INFORMED THAT IT WAS AN ISSUE WITH THE "RACK AND PINION" AND IT NEEDED TO BE REPLACED AT A COST OF $1800 ! WE HAVE COMPLAINED AND THE DEALER WILL CHECK WITH FORD TO SEE IF THEY WILL COVER THIS. I URGE ALL FORD OWNERS TO HAVE THE RACK AND PINION CHECKED SPECIFICALLY BEFORE THE WARRANTY RUNS OUT AS THIS SEEMS TO BE A COMMON PROBLEM.

WINDSHIELD TRIM ON FORD EXPLORER FLEW OFF ON THE HIGHWAY WHILE TRAVELING 70MPH.

AT 53,000 MILES I NOTICED THE RUBBER TRIM AROUND WINDOWS AND DOORS WAS STARTING TO DEGRADE AND DETACH FROM THE VEHICLE. I TOOK THE CAR TO GRAPEVINE FORD IN GRAPEVINE, TX. THEY SAID THAT WAS NORMAL WEAR AND TEAR AND NOT COVERED BY WARRANTY.

THE AIRBAG LIGHT CAME ON WHILE DRIVING AND REMAINED ON (STATIONARY AND IN ALL DRIVING CONDITIONS) AT ABOUT 61,000 MILES WHILE ON A ROAD TRIP. THE CAR WAS TAKEN TO GRAPEVINE FORD IN GRAPEVINE, TX AT 62,654 TO BE DIAGNOSED. THE CAUSE WAS SECOND ROW OPEN HARNESS WITH CODES B141B AND B141C. CHECK OASIS FOUND TSB #16-001, APPLIED TO REPAIR. PER TSB, REPOSITIONED HARNESS AND REPLACED CONNECTORS. PER TSB, CLEARED CODES. THE REPAIRS WERE COVERED UNDER CPO WARRANTY WITH $100 DEDUCTIBLE.

HAVE HAD 2015 EXPLORER IN LOCAL FORD DEALER 6 TIMES TO HAVE EXHAUST FUMES IN CABIN RESOLVED. THEY HAVE PERFORM REPAIRS TO CURRENT TSB'S. STILL HAVING EXHAUST FUMES IN CABIN AFTER NORMAL ACCELERATION. STARTING TO SMELL FUMES WHEN ENTERING CABIN AFTER REMOTE START. CURRENTLY VECHILE IN SHOP AGAIN!

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE GEAR INADVERTENTLY SHIFTED AND CAUSED THE VEHICLE TO ROLL DOWN THE DRIVEWAY. THE CONTACT ATTEMPTED TO HOLD ON TO THE VEHICLE UNTIL IT STOPPED AT THE BOTTOM OF THE DRIVEWAY. THE CONTACT SUSTAINED MINOR INJURES TO THE HEAD, KNEES, AND BACK THAT DID NOT REQUIRE MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

PASSENGER FRONT WINDOW SIDE PANEL HAS LIFTED FROM THE BOTTOM. I'VE TAKEN IT TO THE DEALER AND THEY SAY IT IS NOT A MANUFACTURER DEFECT? THEY REFUSE TO FIX IT FOR FREE??? LESS THAN TWO YEARS OLD WHEN IT CAME APART.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS ON SIX DIFFERENT OCCASIONS, THE STEERING WHEEL SEIZED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING COLUMN. IN ADDITION, THE ADVANCE TRAC SERVICE INDICATOR ILLUMINATED. AS A RESULT OF THE FAILURE, THE VEHICLE STRUCK A CURB. THERE WERE NO DAMAGES TO THE VEHICLE. THE VEHICLE WAS TAKEN TO DARCARS FORD LANHAM (9020 LANHAM SEVERN RD, LANHAM, MD 20706, (301) 459-1100) AND WAS WAITING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 59,000.

THE ELECTRONIC POWER STEERING ASSIST (EPAS) WENT OUT WHILE WHILE MY WIFE WAS MANUEVERING THROUGH A PARKING LOT ONE TIME AND WHILE DRIVING DOWN THE ROAD ANOTHER TIME. LUCKILY NO ACCIDENT RESULTED FROM EITHER OCCURENCE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD EXPLOSION AND THE PANORAMIC SUN ROOF SHATTERED. THERE WERE NO INJURIES. THE CONTACT STATED THAT THE PANORAMIC SUN ROOF WAS NOT STRUCK BY AN OBJECT PRIOR TO THE EXPLOSION. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,575.

WHILE DRIVING DOWN A GRAVEL ROAD AT APPROXIMATELY 35 MPH, THE POWER STEERING STOPPED WORKING. THE VEHICLE DISPLAYED A MESSAGE ADVISING THE POWER STEERING ASSIST HAD FAILED AND A SERVICE ADVANCETRAC WAS SHOWING. I WAS ABLE TO DRIVE THE VEHICLE HOME, BUT IT WAS VERY DIFFICULT TO TURN. LUCKILY, MY WIFE WAS NOT DRIVING DOWN A BUSY HIGHWAY OR IN A CURVE AS THAT WOULD HAVE EASILY RESULTED IN A BAD ACCIDENT. THE LOCAL FORD DEALERSHIP ADVISED THE STEERING GEAR ASSEMBLY IS BAD.

POWER STEERING LOCKS INTERMITTENTLY WHILE DRIVING THE CAR. IT HAPPENED ABOUT A WEEK AGO, WHEN I STARTED THE CAR THE NEXT DAY IT WAS OK. IT HAPPENED AGAIN THIS LAST FRIDAY JULY 6, 2018 ON A CITY STREET WHILE DRIVING THE VEHICLE. I WAS ABLE TO DRIVE IT HOME. IT IS PARKED ON MY DRIVEWAY NOW, I WON'T DRIVE THE CAR ITS DANGEROUS.

TAKATA RECALL WHEN STOPPED, HAVING TROUBLE PUTTING THE SHIFT IN PARK. SOMETIMES IT TAKES SEVERAL TRYS OF MOVING THE SHIFT INTO PARK BEFORE THE RED LIGHT GOES ON SO I CAN TURN IT OFF.

PASSENGER SIDE WINDSHIELD TRIM FLEW OFF WHILE TRAVELING ON THE HIGHWAY AT 70 MPH.

DURING ACCELERATION INTO INTERSTATE THERE IS A "BURNT MATCH" TYPE SMELL IN THE INTERIOR OF THE VEHICLE. ONCE SPEED LEVELS OUT THE SMELL DISAPPEARS. I FIRST NOTICED THIS ABOUT A MONTH AGO BUT I PURCHASED THE VEHICLE USED AND THIS WAS ONLY THE SECOND OR THIRD TIME TO HAVE IT ON THE INTERSTATE SINCE I PURCHASED IT.

STRONG EXCESSIVE FUEL EXHAUST/FUMES IN CABIN OF CAR, ESPECIALLY NOTICED WHEN ACCELERATING LIKE GETTING ONTO THE INTERSTATE WITH AIR CONDITION ON.

I NOTICED SIGNS AND SYMPTOMS OF CARBON MONOXIDE POISONING, IN ME WHEN I DROVE MY 2015 FORD EXPLORER SPORT, I COMPLAINED WHEN I TOOK MY 2015 FORD EXPLORER SPORT, BACK SEVERAL TIMES, TO RICH FORD SERVICE, SINCE THE DELIVERY OF MY FORD EXPLORER SPORT FROM, MONDAY MAY 7, 2018 AND AGAIN I RETURNED MY 2015 FORD EXPLORER SPORT BACK TO RICH FORD MAY 2018 I COMPLAINED TO MR. TIM SLOAN ABOUT THE SIGNS AND SYMPTOMS OF CARBON MONOXIDE POISONING, MR. TIM SLOAN CALLED ME AROUND 12:00 WEDNESDAY MAY 9, 2018 THAT THE 2015 FORD EXPLORER SPORT IS READY FOR PICK UP, TIM SLOAN SAID THAT (RICH FORD SERVICE DROVE IT AROUND FOR 40 MILES, AND RICH FORD SERVICE PERSONS, COULD NOT SMELL THE 'CO' PROBLEM) I INFORMED TIM THAT 'CO' IS CARBON MONOXIDE POISONING 'CO' 'SILENT KILLER.' IS ACTUALLY ODORLESS, COLORLESS, TASTELESS, AND IT CANNOT BE NOTICED WITHOUT A 'CO' DETECTOR OR 'CO' METER,

ELECTRONIC STEERING ASSIST CONTROL FREEZES UP WHILE THE VEHICLE IS IN MOTION, CAUSING LOSS OF STEERING CONTROL. THIS COULD RESULT IN AN INCREASED RISK OF A CRASH. THE VEHICLE MUST BE PULLED OVER AND TURNED OFF. THE VEHICLE MUST BE TURNED OFF FOR ABOUT 10 MINUTES. WHEN RESTARTED, THE PROBLEM CEASES. SOMETIMES THE VEHICLE MUST BE TURNED OFF FOR LONGER PERIODS THAN 10 MINUTES TO "RESET" THE PROBLEM. THIS ERROR HAS OCCURRED FIVE TIMES SINCE JANUARY OF 2016.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL LOST POWER AND THE POWER STEERING GEAR ASSEMBLY INDICATOR ILLUMINATED. IN ADDITION, THE POWER TRAIN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LONGMONT FORD (235 ALPINE ST, LONGMONT, CO 80501, (720) 771-6003) WHERE A DIAGNOSTIC TEST LOCATED A FAILURE CODE. THE CONTACT WAS UNABLE TO PROVIDE THE DIAGNOSIS AND FAILURE CODE SPECIFICS AT THE TIME OF THE COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 35,116. *TT

THE HOOD ON OUR 2015'S PAINT IS PEELING OFF. WE ARE TOLD THE SAME HOOD IS ON THE 2016 EXPLORER AND THERE IS A RECALL ON THE PAINT...WE HAVE BUMPER TO BUMPER WARRANTY. HOW DO WE GET THIS REPAINTED.

WIFE WAS DRIVING CAR ON HIGHWAY. DRIVER SIDE WINDOW MOLDING BLEW OFF WHILE GOING 60 MPH ON HIGHWAY. HAD TO SWERVE TO MISS IT. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT HAPPENED LAST WEEK TO PASSENGER SIDE.

CAR LOSES POWER. THIS HAPPENED ON MY 2011 FORD MUSTANG V6 THAT HAD THE THROTTLE BODY REPLACED. CAR LOSES POWER SEVERAL TIMES A DAY NOW.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE TURNING THE STEERING WHEEL TO THE RIGHT, AN ABNORMAL CLICKING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO FREEWAY MOTORS OF ROGERS (14080 MAIN ST, ROGERS, MN 55374, (763) 428-8488) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

THE DOOR LOCKS IN THE CAR ARE FAILING ON ALL 4 DOORS. I HAVE REPLACED THE DOOR LOOK ON THE REAR DRIVERS SIDE DOOR. NOW ALL THREE DOORS HAVE FAILED. ALSO WHEN I GO TO THE CAR WASH THE DRIVERS POWER SEAT STARTS MOVING WITHOUT PUSHING ANY BUTTONS. ALSO THE DRIVERS SIDE PANEL GLUE I HAD FAILED AND ALLOWS THE VINYL FROM THE SIDE OF THE DOOR TO COME OFF

PASSENGER SIDE "A POST" WINDOW MOLDING BLEW OFF DURING HIGHWAY DRIVING AT 60MPH. MOLDING SHOWED NO SIGNS OF FAILURE PRIOR TO INCIDENT.

2015 FORD EXPLORER SPORT EXHAUST IN THE CABIN I BEGAN SMELLING RAW EXHAUST WHEN I WOULD FIRST START MY CAR, THE AIR BLOWING THOUGH MY VENTS. I WOULD ROLL MY WINDOWS DOWN BECAUSE IT MADE ME IMMEDIATELY NAUSEOUS, AS I DROVE THE SMELL WOULD GO AWAY AND ROLL MY WINDOWS BACK UP. THE SMELL ONLY WENT AWAY FOR A FEW MINUTES AS THE CABIN RESATURATED WITH EXHAUST SMELL. I STARTED TROUBLESHOOTING AND FOUND WHEN I TURNED ON RECIRCULATION WHILE DRIVING THE SMELL SUBSIDED. THIS ONLY WORKED WHILE DRIVING AND USING LESS THAN HALF THROTTLE. I WOULD SMELL A ROTTEN EGG SMELL WHEN I WOULD USE PART TO FULL THROTTLE ANYWHERE I WAS TRAVELING. I CONTACTED MY DEALER AND THEY PERFORMED THE EXHAUST COMPLAINT REPAIR. AFTER DRIVING THE CAR THE LAST FEW DAYS FROM GETTING IT BACK THERE HAS BEEN NO DIFFERENCE. AS THE WEATHER HEATS UP I AM USING AIR CONDITIONING MORE AND HAVE BEEN STARTING TO GET HEADACHES, NAUSEOUS AND LOSE OF ENERGY. MY COWORKER RODE WITH ME TODAY AND COMPLAINED WITHIN THE FIRST MINUTE OF DRIVING THAT EXHAUST SMELL WAS PRESENT IN THE CAR AND WAS GETTING A HEADACHE. I ROLLED DOWN THE WINDOWS AND HAVE NOT USED THE CLIMATE CONTROL. I WILL NOT BE USING THE CLIMATE CONTROL UNTIL THIS IS FIXED, I DO NOT WANT TO BE ANOTHER VICTIM OF A SERIOUS INJURY ACCIDENT OR DEATH.

MY WIFE AND I ARE GETTING DIZZY AND MY WIFE IS GETTING SEVERE HEADACHES. WE BOTH NOTICE A STRONG NATURAL GAS SMELL IN THE VEHICLE WHILE DRIVING TODAY (06-02-18) I SMELLED IT FIRST AND DIDN'T SAY ANYTHING TO HER. ABOUT 30 MILES LATER SHE TOLD ME THAT SHE SMELLS GAS. IF THIS CONTINUES WE WILL GO TO THE ER AT OUR HOSPITAL TO GET CHECKED FOR CARBON MONOXIDE. WE WILL ALSO CONTACT THE DEALER ON MONDAY. WE JUST GOT BACK FROM FLORIDA IN WHICH WE DROVE A TOTAL OF 2700 MILES. THE VACATION WAS FROM 05-19 THRU 05-28-2018. IT HEADACHES/DIZZINESS STARTED ABOUT 2 DAYS BEFORE OUR TRIP.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE DEALER (CASA FORD, 5815 MONTANA AVE, EL PASO, TX 79925, (915) 779-2272) WAS UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE DEALER INDICATED THAT THEY WOULD TEST DRIVE THE VEHICLE AND ASKED THE CONTACT TO LEAVE THE VEHICLE WITH THEM FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING ON A RESPONSE TO DETERMINE IF THE MANUFACTURER COULD PROVIDE A REMEDY. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

MY STEERING WHEEL LOCKED UP. I COULDN'T TURN THE WHEEL AT ALL. MECHANIC SAYS THE STEERING MODULE NEEDS TO BE REPLACED.

ASIDE FROM THE DOOR PANEL COMING APART (A RECALL), MY PROBLEM IS THE TRIM ON THE ARMREST IS COMING APART. I HAVE SEEN OTHERS POSTING THE SAME ISSUE. MY CAR ONLY HAS 35000 MILES.

THIS WAS THE 3RD TIME IT HAD HAPPENED. ON 5/11/2018 THE STEERING WHEEL LOCKED UP IN THE PARKING LOT AND NOT ON THE HIGHWAY LIKE BEFORE. WE HAD TO HAVE THE VEHICLE TOWED TO THE DEALER. THE DEALERSHIP VERIFIED THAT IT WAS LOCKED UP AND THE CODES WERE STILL DISPLAYING ON THE DASH. AFTER INVESTIGATING THE CODES THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. WELL WHEN THE STEERING COLUMN WAS REPLACED WE WENT TO PICK IT UP. IT WAS REPORTED BY THE DEALER THAT A SENSOR HAD SHORTED OUT ON THE COLUMN CAUSING THE ISSUE. SO MY WIFE AND I DID NOT!!! FEEL SAFE DRIVING THIS VEHICLE AFTER THIS KNOWING THAT IT COULD HAPPEN AGAIN. NOT A GOOD FEELING.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING LOW SPEEDS, THE STEERING WHEEL MADE A GRINDING NOISE AND BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHEN ATTEMPTING TO CHANGE LANES. THE VEHICLE WAS TAKEN TO THE DEALER (JACK BOWKER FORD LINCOLN, 2415 N 14TH ST, PONCA CITY, OK 74601) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. *TT

I WAS DRIVING ON THE HIGHWAY AT 60 MPH AND THE CAR BEEPED A WARNING STATING STEERING MALFUNCTION AND MY WHEEL JUST LOCKED. I WAS IN MY CAR WITH MY WIFE AND TWO KIDS. I IMMEDIATELY PUT ON MY BLINKERS AND STARTED HONKING, LUCKILY EVERYONE AROUND ME REALIZED MY CAR WAS IN TROUBLE AND SAFELY MADE IT OFF THE HIGHWAY. SOMETHING LIKE THIS IS EXTREMELY DANGEROUS WHEN YOU CANNOT CONTROL A CAR AT 60 MPH

VEHICLE HAS LESS THAT 65,000 MILES AND THE ELECTRICAL POWER STEERING ASSIST SHUTS DOWN MAKING THE VEHICLE UNABLE TO TURN. THIS HAPPENED TO ME WHILE ON THE FREEWAY GOING 50 MPH MAKING IT EXTREMELY DANGEROUS TO CONTROL. THE VEHICLE NOW HAS NO POWER ASSIST TO HELP WITH STEERING AT ALL.

WE BEGAN TO SMELL EXHAUST FUMES IN THE CABIN OF OUR VEHICLE. IT GOT STRONGER THE LONGER THE VEHICLE WAS RUNNING, AND ESPECIALLY WHEN IDLING AT A STOP LIGHT OR SIMILAR. IT BEGAN TO CAUSE HEADACHES WHILE DRIVING AND WE HAD TO DRIVE WITH WINDOWS DOWN NO MATTER THE TEMPERATURE OR SPEED. BECAUSE OF THE KNOWN RECALL, WE TOOK IT TO THE DEALER WHERE WE BOUGHT THE VEHICLE (MALLOY FORD IN WINCHESTER, VA) TO REPAIR. THEY CLAIMED TO HAVE FIXED THE ISSUE BUT IT STILL PERSISTS SO NOW WE WILL HAVE TO TAKE IT BACK. I AM NOT SURE AN ACTUAL FIX EXISTS.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE VEHICLE'S GEAR SHIFTER WAS PLACED IN THE PARK POSITION, IT FAILED TO DISPLAY 'PARK' ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO LEIF JOHNSON FORD (501 E KOENIG LANE, AUSTIN, TX 78751), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V464000 (PARKING BRAKE). NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

WHILE MY CAR WAS OFF AND PARKING IN A PARKING LOT, MY 3 YEAR OLD DAUGHTER WAS IN THE CAR AND GOT OUT OF HER CAR SEAT TO GET HER BEAR THAT HAD FALLEN ONTO THE FLOORBOARD IN FRONT OF THE 2ND ROW BUCKET SEAT. SHE HIT HER HEAD ON THE METAL RAILS TO THE PASSENGER SEAT THAT ARE EXPOSED UNDER THE SEAT IN THE BACK. SHE WAS BLEEDING PROFUSELY AND I HAD TO CALL THE PARAMEDICS. SHE ENDED UP GETTING HER HEAD STAPLED DUE TO THE VERY SHARP METAL ON THE RAILS THAT ATTACH TO THE FLOORBOARD. THE OTHER SIDE THAT IS CLOSER TO THE DOOR HAS A PLASTIC PIECE TO PROTECT FROM THE SHARP EDGES, THE DRIVERS SIDE HAS THE SAME SET UP. OBVIOUSLY FORD KNEW THE METAL WAS SHARP SO THEY PUT THE PROTECTOR ON IT, BUT FAILED TO PUT IT ON BOTH SIDES.

AT INTERSTATE HIGHWAY SPEED 80MPH MY POWER STEERING WAS LOST. I HAD TWO WARNINGS POP UP AS IT WENT OUT; STEERING LOSS STOP SAFELY AND SERVICE ADVANCE TRACK. THERE WAS NOT ANY WARNING AT ALL. THIS WAS NOT A TYPICAL POWER STEERING LOSS I HAVE EXPERIENCED THIS WITH OLDER VEHICLES I HAVE HAD. I HAD TO PUT NEARLY MY FULL BODY WEIGHT OF 300 LBS INTO STEERING TO A SAFE PLACE. HAD THIS HAPPENED TO OTHERS THIS VERY WELL COULD HAVE BEEN A HIGH SPEED IMPACT INTO A WALL WITH THIS LOSS. I AM HAVING THIS VEHICLE TOWED TO A DEALER AFTER ATTEMPTING TO TURN THE VEHICLE OFF AND RESTARTING IT TO SEE IF A RESET MAY BE NEEDED AS SOME CODES RESET THIS WAY.

, MONOXIDE GAS IN MY TRUCK. PLEASE ADVISE

WHEN THE CAR IS TURNED ON, YOU BEGIN TO SMELL A 'ROTTEN' SMELL, WHICH HAS BEEN DETERMINED AS THE EXHAUSTED. WHILE THE CAR IS IN MOTION IT CONTINUES TO SMELL OF EXHAUST TO THE POINT IT WILL CAUSE NAUSEA. ONCE THE VEHICLE IS TURNED OFF THE SMELL WILL SUBSIDED.

THIS PARTICULAR CAR WAS IN RECALL FOR CARBON MONOXIDE, ABOUT TWO MONTHS AFTER POSSIBLY FIXED FROM A DEALER, STRONG SMELL COMING FROM CABIN LEFT ME WITH A HEAD ACHE, STIFF NOISE, I'M REALLY WORRIED THIS MIGHT COST ME A FORTUNE, I CALLED DEALER THEY ASKED TO BRING IT THEY INFORMED ME THEY WILL CHARGE ME $138 FOR DIAGNOSING AND WHO KNOWS HOW MUCH FROM THERE.

WHEN VEHICLE PLACE IN PARK POSITION IT INTERMITTENTLY INDICATES THAT IT IS NOT IN PARK IN THE VEHICLE CONTROL SYSTEM AND WHILE THE ENGINE TURNS OFF, THE REST OF THE VEHICLE ELECTRONICS STAYS ON AND WILL NOT TURN OFF. DEALER INDICATES THIS IS A PROBLEM THEY DO KNOW ABOUT AND IT HAPPENS OFTEN BUT THERE IS NO RECALL OR TSB. REPLACED SHIFT LEVER TO REPAIR

AIRBAG INDICATOR LIGHT ILLUMINATED WHEN OPERATING VEHICLE. DEALER INDICATED THAT IT IS A WIRING CONNECTOR PROBLEM, BUT NOT COVERED UNDER BASIC EXTENDED WARRANTY. KNOWN ISSUE WITH A TSB 16-0001 ISSUED TO FIX PROBLEM. THIS SHOULD BE AN CONSIDERED AS A RECALL AS A SAFETY ISSUE AS IT IS NOT A "WEAR & TEAR" SITUATION.

WITHIN THE FIRST, ORIGINAL, 2000 MILES OF DRIVING MY NEW 2015 FORD EXPLORER MY FAMILY AND I HAVE BEEN SUBJECTED TO AN ODER THAT IS SIMILAR TO MELTING PLASTIC, BURNING HAIR OR ENGINE EXHAUST FUMES IN ROW PASSENGER CABIN WHILE DRIVING. THIS IS ESPECIALLY NOTICEABLE AFTER HIGH RPM ACCELERATION OR DURING HIGHWAY DRIVING. IN RELATION TO THIS SMELL IS ARE SYMPTOMS OF HEADACHE, TIREDNESS, AND OR NAUSEA. I HAVE BROUGHT VEHICLE TO MULTIPLE FORD DEALERSHIPS, THE LAST TIME THE DEALERSHIP HAD THE CAR FOR OVER 4 WEEKS! WE HAVE BEEN TOLD THAT NECESSARY REPAIRS HAVE BEEN MADE. BUT THE VEHICLE AND MY FAMILY ARE STILL EXPERIENCING THE SAME PROBLEMS. VEHICLE NOW HAS JUST OVER 23000 MILES ON IT. SINCE BUYING VEHICLE I HAVE HAD A NUMBER EMERGENCY ROOM VISITS THAT WERE NOT CONCLUSIVE AND AFTER READING FINDINGS BY THIS AGENCY AND OTHERS NOW BELIEVE THAT THERE IS A CONNECTION TO MY FORD EXPLORER, AND WE ARE SUFFERING FROM PROLONGED CARBON MONOXIDE POISONING!

CABIN IS FILLING WITH EXTREMELY INTENSE SMELL OF CARBON MONOXIDE. IT IS IMPOSSIBLE TO DRIVE AS YOU CAN NOT STAY IN IT FOR MORE THAN A FEW MINUTES. IT DOESN'T MATTER IF YOUR JUST DRIVING AROUND TOWN (5-10 MILES PER HOUR) OR IF YOU TRY TO GO ON A HIGHWAY (40-60 MPH). IT JUST GETS WORSE. AFTER A BRIEF TIME YOU GET LIGHTHEADED AND NAUSEATED. I HAD THE VEHICLE TO A FORD DEALER A FEW MONTHS AGO TO SUPPOSEDLY FIX THE PROBLEM. WHATEVER THEY DID CERTAINLY DIDN'T WORK AS IT HAS NOW GOTTEN TO THIS POINT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHEN THE GEAR SHIFT LEVEL WAS PLACED IN THE PARK POSITION, THERE WAS A WARNING MESSAGE ON THE CONSOLE THAT INDICATED, "TRANSMISSION NOT IN PARK". THE CONTACT WAS UNABLE TO START THE VEHICLE OR LOCK THE DOORS WITH THE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWN FORD INC. (420 MERRICK RD, LYNBROOK, NY 11563, (516) 599-0600) TO BE DIAGNOSED BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

2015 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO ONGOING EXHAUST ISSUES. *LD THE CONSUMER STATED THERE WERE EXHAUST FUMES ENTERING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT OFFER ANY ASSISTANCE. *JS

EXHAUST FUMES COMING INTO THE VEHICLE AT HIGHWAY SPEEDS AND UPON ACCELERATION. THIS IS AN ONGOING/ EVERYDAY PROBLEM

SINCE AROUND 40000 MILES, POWER STEERING WILL HAVE A LOUD CLICK AND POP WITH ALL TURNS. SINCE 50000 MILES, DURING THE TURN, THE POWER STEERING WILL LOCK AND THE DRIVER WILL HAVE TO PULL HARD TO CHANGE TURN RADIUS. TOOK IT TO FORD - ENTIRE EPAS (ELECTRONIC POWER ASSISTED STEERING) NEEDED TO BE REPLACED. THIS IS UNSAFE AND UNACCEPTABLE AT 50000 MILES.

STEERING FAILED WHILE DRIVING IN MOTION RESULTING IN A CLOSE CALL WHEN CROSSING INTERSECTION HAVING ONCOMING TRAFFIC TO INTERSTATE RAMP, EVIDENTLY A MAJOR SAFETY RISK, DUE TO ELECTRONIC STEERING RACK DESIGN ISSUE. ESTIMATE OF OVER $2,253.00 REPAIR WITH $1,343.00 PART AT LOCAL FORD DEALERSHIP.---THANKS,

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO ENGAGE THE VEHICLE IN PARK, IT DID NOT REGISTER ON THE INSTRUMENT PANEL THAT IT WAS IN PARK GEAR. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR THE PAST FOUR MONTHS. AN APPOINTMENT WAS SCHEDULED WITH CUIRK FORD IN QUINCY, MASSACHUSETTS FOR MARCH 6, 2018 FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,105.

"AIRBAG RECALL "THE AIRBAG INDICATOR LIGHT CAME WHEN I PUT THE KEY IN THE IGNITION TO START VEHICLE ABOUT TWO DAYS AGO.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE LOST ACCELERATION WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE ALSO JERKED AND THE WRENCH WARNING ICON ILLUMINATED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. ON ONE OCCASION, THE VEHICLE LOST ACCELERATION WHILE DRIVING APPROXIMATELY 70 MPH. AFTER THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF AND RESTARTED THE ENGINE, THE VEHICLE REGAINED NORMAL FUNCTION. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO MARSHAL MIZE FORD (5348 HIGHWAY 153, HIXSON, TENNESSEE 37343, PHONE 888-633-5038). THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 56,000.

WHILE DRIVING IN THE CAR WITH MY TWO CHILDREN ON ROUTE 193 IN MARYLAND (NOT A HIGHWAY BUT A BUSY ROAD), THE CAR SUDDENLY STOPPED ACCELERATING, AN ERROR APPEARED ON THE SCREEN THAT SAID "TERRAIN MANAGEMENT SYSTEM ERROR", A WRENCH INDICATOR LIGHT CAME ON AND THE LIGHT ON THE TMS KNOB WENT OUT (CAR HAD FULL TANK OF GAS). I PULLED OVER ON THE SIDE OF THE ROAD, TURNED THE CAR OFF, RESTARTED IT AND THE ERROR INDICATORS WERE GONE. IT THEN DROVE WITH NO PROBLEMS. WE TOOK IT TO THE DEALER THE FOLLOWING DAY FOR AN OIL CHANGE AND ASKED THEM TO LOOK INTO THE PROBLEM. AFTER CHARGING US $175 FOR A DIAGNOSTIC, THEY TOLD US THAT THEY COULDN'T REPLICATE THE PROBLEM AND NO CODES WERE STORED IN THE COMPUTER SO THERE WAS NOTHING THEY COULD DO. WE PICKED UP THE CAR AND BROUGHT IT HOME. SUNDAY MORNING, ONCE AGAIN IT ABRUPTLY STOPPED ACCELERATING, AND THE SAME ERROR MESSAGES APPEARED. THE TERRAIN MANAGEMENT SYSTEM ERROR ONLY APPEARED FOR A COUPLE OF SECONDS AND WAS THEN REPLACED WITH A WRENCH ERROR ON THE SCREEN. THIS TIME I TOOK PICTURES IN THE HOPES THAT IT MIGHT HELP THE DEALER PINPOINT THE PROBLEM. I THEN CUT THE CAR OFF AND RESTARTED AGAIN. IT DROVE WITH NO PROBLEMS AGAIN BUT WE TOOK IT BACK TO THE CAR AT THE DEALER ON TUESDAY BECAUSE CLEARLY THERE IS A PROBLEM. I SHOWED THE PICTURES AND WAS TOLD, IN ORDER FOR ANYTHING TO BE FIXED, THEY HAVE TO BE ABLE TO REPLICATE THE PROBLEM AND BECAUSE WHEN I RESTART THE CAR THE ERROR CODES ARE DELETED FROM THE HISTORY, THERE'S NOTHING FOR THE DEALER TO DO. I RECEIVED A CALL TODAY (2/14/18) AND AGAIN WAS TOLD THAT THE PROBLEM COULDN'T BE REPLICATED SO NO FIX IS AUTHORIZED. I UNDERSTAND WANTING TO DIAGNOSE THE CORRECT PROBLEM, HOWEVER THIS IS A SERIOUS SAFETY ISSUE. BOTH TIMES THIS HAS HAPPENED I HAVE BEEN WITH MY KIDS AND THANKFULLY IN PLACES WHERE I COULD SAFELY PULL OVER BUT WHAT IF IT HAPPENS WHILE I AM ON A HIGHWAY OR IN AN INTERSECTION?

2015 EXPLORER SPORT - HAVE A BINDING, POPPING NOISE WHEN TURNING THE STEERING WHEEL TO THE RIGHT. POPS BEFORE COMPLETING A FULL TURN AT FULL STOP AND WILL POP MULTIPLE TIMES WHEN DOING A K-TURN OR RIGHT TURN AT SLOW SPEED. HAD THRUST WASHER, NUTS, AND OTHER ITEMS REPLACED NOV 2017 AT 34776 MILES, NOW AT 38000 AND ITS BACK AND OF COURSE TECHS CAN'T DUPLICATE. I ALSO WENT TO DEALER AND DROVE AFTER THEY ROTATED TIRES AND CHANGED THE OIL AND COULDN'T. NEXT MORNING IN DRIVING ITS DOING IT AGAIN, BUT ONE POP AT A TIME AT FULL STOP. THIS MUST BE A DEFECT BECUASE I HAD THE SAME TYPE OF PROBLEM IN MY 2013 EXPLORER. MY WARRENTY IS UP AND I NEED THIS FIXED AS I'M AFRAID TO DRIVE WITH CONFIDENCE.

I RECEIVED A LETTER FROM FORD COMPANY (THIS WAS ONLY AFTER I HAD MADE A CALL TO FORD) CONCERNING CARBON MONOXIDE. I HAVE EXPERIENCED PHYSICAL AFFECTS FROM POSSIBLE CARBON MONOXIDE POISONING. I GOT THE LETTER TO BRING VEHICLE IN TO GET FIXED WITH NO CHARGE TO ME. IT IS NOW FEB. AND THE ISSUE HAS YET TO BE FIXED. THEREFORE I HAVE BEEN DRIVING THE VEHICLE WITH MY DAUGHTER (WHO HAS A CHRONIC ILLNESS) WITHOUT USING HEAT OR A/C, DUE TO THE POSSIBILITY OF CARBON MONOXIDE POISONING. FORD STILL REFUSING TO DO A RECALL, WHILE WE AS CUSTOMERS ARE SUFFERING EVERYDAY BECAUSE OF THE 'ALMIGHTY DOLLAR', IT IS NOT RIGHT!!!! PLEASE FORCE FORD MOTOR COMPANY TO MAKE THIS RIGHT AND TO START THINKING OF THEIR CUSTOMERS SAFETY AND WELL BEING.

WE OWN A 2015 FORD EXPLORER. WE HAVE MADE MULTIPLE COMPLAINTS ON THE NHTSA WEBSITE. THIS IS NOT SOLVING ANYTHING. IF YOU WANT TO KNOW WHAT IS GOING ON WITH YOUR FORD EXPLORER, GO TO FORDEXPLORERNIGHTMARE.COM. READ THE 2 KEY DOCUMENTS AND LEAVE YOUR STORY. IT IS TIME THAT FORD HAS TO BUY ALL OF THESE VEHICLES BACK. OBVIOUSLY THEY CANNOT BE FIXED. FORD HAS BEEN KNOWING ABOUT THIS PROBLEM SINCE 2011. NOW THE FORD ENGINEERS ARE GOING OUT TO INSPECT THESE VEHICLES. THIS IS DISGUSTING WHAT FORD IS DOING TO PEOPLE THAT ARE STUCK PAYING FOR A VEHICLE THAT IS LIKE DRIVING A ROLLING GAS CHAMBER!

WHEN MY CAR IS IN ANY KIND OF TURN YOU HEAR A POPPING NOISE . NOT VERY LOUD BUT NOTICEABLE. ALSO WHEN ON A INCLINE OR DECLINE A CRUNCHING NOISE CAN BE HEARD. MY SON BORROWED MY CAR LAST WEEKEND AND NOTICED IT. TOOK IT TO DEALERSHIP AND THEY OF COURSE CANNOT REPLICATE THIS NOISE. WITH ALL OF THE OTHER COMPLAINTS ABOUT THIS SAME ISSUE I AM APPALLED THAT FORD HAS NOT LOOKED INTO THIS. I GUESS NOT ENOUGH DEATHS OR SERIOUS INJURIES HAVE OCCURRED YET FOR IT TO BE ON THEIR RADAR.

WHEN IDLING OR DRIVING SLOW THROUGH TOWN A STRONG SURFER/ROTTEN EGG SMELL FILLS THE CABIN OF VEHICLE HAS GIVEN MY GIRLFRIEND AND I BOTH EXTREME HEADACHES AND NAUSEA AND MADE HER 11 YR OLD DAUGHTER THROW UP ALONG WITH A HEADACHE SHORTLY AFTER AS WELL. WASN'T AS BAD WHEN WE FIRST GOT THE VEHICLE BUT SEEMS TO BE GETTING WORSE

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT NOTICED A ODOR COMING FROM THE EXHAUST, WHICH MADE HER NAUSEOUS. THE VEHICLE WAS TAKEN TO VISTA FORD LINCOLN WOODLAND HILLS (21501 VENTURA BLVD, WOODLAND HILLS, CA 91364), BUT COULD NOT BE DIAGNOSED SINCE THE CONTACT BECAME ILL. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

STRONG SMELL OF EXHAUST FUMES INSIDE OF VEHICLE UPON ACCELERATION. ELEVATED LEVELS OF CARBON MONOXIDE (TESTED WITH METER) DURING OPERATION OF VEHICLE. I MUST OPEN WINDOWS INSIDE OF VEHICLE FREQUENTLY TO VENT THE EXHAUST FUMES, AND TO TRY TO DECREASE CO LEVELS IN THE VEHICLE WHILE DRIVING. THIS CONDITION HAS EXISTED SINCE THE FIRST DAY OF OWNERSHIP, AUGUST 8, 2016. I STILL OWN THIS VEHICLE AS OF TODAY, JANUARY 30, 2018.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHEN THE CHILD SAFETY SEAT WAS PLACED IN THE MIDDLE ROW SEAT ON THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (FRONTIER FORD, 3701 STEVENS CREEK BLVD, SANTA CLARA, CA 95051) AND WAS INFORMED THAT THERE WOULD BE A DIAGNOSTIC FEE FOR THE SERVICE. THE CONTACT DECLINED TO PAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 33,000.

I AM A NEW FORD OWNER. I BOUGHT MY USED FORD EXPLORER (VIN# [XXX]) ON 12/26/17. RIGHT NOW I AM WORRIED ABOUT MY FORD EXPLORER. MY ENTIRE FAMILY ( MY 2 KIDS, MY WIFE AND MYSELF ) HAS BEEN GETTING NAUSEOUS AND DIZZINESS LAST COUPLE WEEKS. I INSTALLED A MONOXIDE OF CARBON DETECTOR IN THE CAR AND IT DOESN'T STOP GOING OFF, IT BUZZES EVERY 60 SECONDS. OBVIOUSLY, THERE IS SOMETHING WRONG WITH THE CAR. I HAD TRIED MANY TIMES TO SCHEDULE A SERVICE FOR MY CAR ONLINE AND OVER THE PHONE BUT FORD DEALERS ARE NOT COOPERATING. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WITH 51,000 MILES AND JUST OVER 3 YEARS ON THE CAR, THE STEERING GEAR BOX FAILED WITH POPPING NOISE OCCURRING ANYTIME THE STEERING WHEEL WAS TURNED. GOT WORSE QUICKLY AND HAD TO GET IT FIXED. VERY EXPENSIVE BUT ALSO VERY SCARY FOR MY SAFETY. I ALWAYS TAKE CARE OF MY CARS AND KEEP THEM FOR 7-10 YEARS.

EXHAUST FUMES IN CABIN UPON ACCELERATION

SINCE WE PURCHASED THE VEHICLE IN 2014, WE ARE GETTING EXHAUST IN THE CABIN OF THE VEHICLE, SPECIFICALLY, ON LONGER TRIPS WHILE THE CAR IS IN MOTION. THE FASTER AND FURTHER WE DRIVE, THE WORSE IT IS. WE TRAVEL FROM SC TO PA (10-12 HOURS) AT LEAST TWICE PER YEAR, AND HAVE NOTICED A STRONG ODOR IN THE CAR THAT SMELLS LIKE THE EXHAUST PIPE IS FEEDING THE EXHAUST BACK INTO THE CAR. DURING OUR DAY-TO-DAY COMMUTES TO WORK/SCHOOL/HOME, WE DO NOT NOTICE IT. WE HAVE THREE KIDS..THIS CAN'T HAPPEN! I HAVE BROUGHT IT TO THE ATTENTION OF OUR FORD DEALERSHIP WHEN WE TAKE IT FOR OIL CHANGES AND ROUTINE MAINTENANCE, AND AT ONE TIME THIS SUMMER (SUMMER 2017) THE TECH CHECKED THE VIN AND SAID, NOPE, YOURS ISN'T PART OF THE RECALL. WE'LL LOOK INTO IT, BUT THERE'S NOTHING WE CAN DO.

ODOR IN CABIN HAPPENS UNDER VARIOUS SPEEDS AND DRIVING CONDITIONS MY WIFE HAS AN ALLERGIC REACTION TO THIS ODOR. HER THROAT STARTS TO CLOSE UP AND IT RESTRICTS HER AIRWAY. SHE HAS TO ROLL DOWN WINDOWS AT THE FIRST SIGN OF ODOR TO LIMIT THESE AFFECTS. THIS ALL STARTED IN JULY 2017 AND FIRST REPORTED TO THE DEALER ON JULY 6,2017. FORD HAS MADE NUMEROUS ATTEMPTS TO REPAIR THE VEHICLE. THE MOST RECENT TRIP FOR REPAIRS RESULTED IN THE DEALERSHIP BEING ADVISED BY FORD'S OFFICE OF GENERAL COUNSEL TO RELEASE VEHICLE TO CUSTOMER WITH NO REPAIRS. WITHOUT BEING REDUNDANT I HAVE ATTACHED A LETTER TO OGC SUBSEQUENT TO THEIR RELEASING THE UNREPAIRED VEHICLE TO US. TO DATE WE HAVE HAD NO RESPONSE AND/OR ANY DIRECT COMMUNICATION WITH FORD'S OGC.

EXHAUST ODORS IN VEHICLE ESPECIALLY WHEN DRIVING WITH HEAT OR A.C. ON CAUSING BREATHING DISCOMFORT AND EYE IRRITATION.

CARBON MONOXIDE IN CAB. EXPERIENCED HEADACHES AND EXTREME FATIGUE. HAD CO DETECTOR IN CAR AND SPIKED TO 18 PPM AND REMAINED CONTINUOUSLY. THE VEHICLE IS A SQUAD CAR. TOOK VEHICLE TO DEALER AND THEY FOUND BAD FACTORY WELDS ON EXHAUST MANIFOLD ALONG FIREWALL.

ABOUT A YEAR AFTER PURCHASING VEHICLE NOTICED A STRANGE ODOR IN THE CABIN, SEEMED WORSE ON ACCELERATION AND WHEN WINDOWS CLOSED. THOUGHT HAD AN EXHAUST LEAK. I WORK IN A SERVICE SHOP SO I INSPECTED FOR EXHAUST LEAKS BEFORE TAKING TO DEALER AND DID NOT NOTICE ANY. DID NOTICE A SEAL LEAKING ON THE EXHAUST AND HAD THE DEALER REPAIR THAT UNDER WARRANTY. WHEN DROPPED OFF THE VEHICLE FOR THE WARRANTY REPAIR I DID MENTION TO THEM THE SMELL. I WAS TOLD THE TECHNICIAN DID NOT NOTICE ANY SMELL AFTER THE SEAL WAS REPLACED. INTERMITTANTLY WE ARE STILL GET THE "EXHAUST" SMELL IN THE CABIN. OCCASIONALLY I WILL ALSO GET NAUSEATED AFTER AWHILE ESPECIALLY IF SITTING IN THE PASSENGER SEAT.

I JUST READ A USA TODAY ARTICLE CONCERNING THE FORD EXPLORER AND CARBON MONOXIDE POISONING. AS I READ IT, I IMMEDIATELY KNEW THIS IS WHAT SICKENED MY FAMILY DURING OUR VACATION LAST SUMMER. THIS HAPPENED OVER OUR EXTENDED TRAVEL FROM FORT RILEY, KS TO LAS VEGAS, NV. MY OLDER SON COMPLAINED OF HEADACHES AND VOMITED SEVERAL TIMES. WE COULD NOT DETERMINE WHAT WAS WRONG WITH HIM AT THE TIME.

I KEEP SMELLING EXHAUST FUMES INSIDE THE VEHICLE WHEN THE ENGINE IS RUNNING.

SINCE WE HAVE HAD OUR CAR 2016 YOU CAN ALWAYS SMELL A GAS LIKE ODOR TYPE FUMES. IF THE CAR IS DRIVEN FOR A LONG PERIOD OF TIME YOU GET A HEADACHE AND DIZZY. THE FORD DEALERSHIP SAID THAT THEY HAVE NO ISSUES WITH CARBON MONOXIDE IN THE FUMES. WE WOULD LIKE THIS LOOKED INTO FURTHER AS IT IS A CONCERN. AT FIRST, WE THOUGHT MAYBE YOU CAN JUST SMELL IT WHEN THE CAR IS FIRST WARMING UP, MAYBE ITS THE HEATED SEATS TRYING TO RULE EVERYTHING OUT. UNFORTUNATELY, I THINK WE ARE NOW USE TO THE SMELL WHICH IS ALSO SO BAD BY IGNORING A ISSUE.

MOONROOF LEAK FOLLOWED BY MONROOF BEING STUCK OPEN. AFTER A CAR WASH AT OUR PURCHASING DEALER, WE NOTICED WATER DRIPPING FROM THE LIGHTS ABOVE THE CENTER CONSOLE IN PROXIMITY TO THE MONROOF SWITCHES. UPON TESTING THE SWITCHES, THE MOONROOF OPENED BUT WOULD NOT CLOSE AGAIN. THE POWERSHADE OPERATES FINE, BUT THE MOONROOF IS STUCK OPEN (IN THE MIDDLE OF WINTER IN MICHIGAN). THE LIGHTS OPERATE FINE. LUCKILY FOR US, WE ARE UNDER THE INITIAL FACTORY WARRANTY. THIS IS A 2015 EXPLORER WITH 29900 MILES. WE BOUGHT IT USED ON SATURDAY AND THIS HAPPENED SATURDAY AFTERNOON ON THE WAY HOME FROM THE FORD DEALER.

CARBON MONOXIDE COMING INTO VEHICLE. FORD SAYS IT'S NOT DANGEROUS AND THEY ARE WAITING ON PARTS. BOUGHT A CARBON MONOXIDE DETECTOR AND IT WENT OFF IN VEHICLE. CHILD NAUSEAUS. OWNER NAUSEAUS A FEW TIMES AND EXTREMELY SLEEPY . TIREDNESS AND NAUSEA WENT AWAY SHORTLY AFTER GETTING OUT OF VEHICLE. DIDN'T KNOW IT WAS RELATED UNTIL I TOOK MY CAR IN FOR A RECALL AND THEY SAID THEY NEEDED TO ORDER PARTS FOR A SAFETY CONCERN.

I WAS DRIVING AND WHILE TURNING I LOST STEERING ASSIST CONTROLS. NO POWER STEERING AT ALL. I ALL MOST CRASHED IN MID TURN.

STOPPED IN THE STREET TO DO A U-TURN, STARTED MY TURN AND LOST STEERING. DROVE INTO A CURB, GOT OUT OF THE CAR AND DISCOVERED THE LOWER CONTROL ARM HAD SNAPPED IN HALF.

AIRBAG RESTRAINT SYSTEM WARNING LIGHT STAYS ON ALL THE TIME. FORD SHOULD BE AWARE OF THIS PROBLEMS DUE TO COMPLAINTS LISTED ON SEVERAL WEBSITES AND SERVICE VISITS. PROBLEMS WITH THE INFLATABLE SEAT BELT CONNECTERS AND AIRBAG CONNECTERS. THIS CAUSES THE SAFETY RESTRAINT SYSTEM MALFUNCTION.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT FELT NAUSEOUS, SLEEPY, AND HAD HEADACHES. THERE WERE NO WARNING INDICATORS ILLUMINATED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577) AND WAS SERVICED PER FORD REFERENCE NUMBER: 17N03 REGARDING THE CARBON MONOXIDE CONCERN. THE DEALER REPAIRED THE PLUGS AND REAR HATCH SEALS, USED FOILED PATCHES ON THE PLUGS ABOVE THE MUFFLER, REPLACED THE DRAIN VALVE, AND REPROGRAMMED THE HVAC SYSTEM. UPON DRIVING THE VEHICLE SEVERAL DAYS LATER, THE CONTACT STILL FELT ILL IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 28,706.

ONCOMING CARS ARE CONSTANTLY FLASHING THEIR LIGHTS AT ME BECAUSE THEY THINK THAT MY HEADLIGHTS ARE ON HIGH BEAM. I TOOK MY EXPLORER TO LANDMARK FORD IN TIGARD OREGON TO HAVE THEM VERIFY THAT THE LIGHTS WERE ADJUSTED PROPERLY. I WAS TOLD THAT EVERYTHING MEET SPECIFICATIONS. THE SERVICE MANAGER STATED THE HE AND THE TECHNICIAN HAD THE SAME EXTRA BRIGHT LOW BEAM ISSUES WITH THEIR FORD PICKUPS. I ASKED IF THERE WAS ANOTHER TYPE OF LAMP THAT COULD BE USED, BUT THEY DIDN'T HAVE ANY RECOMMENDATIONS. I DON'T KNOW WHAT ELSE TO DO TO RESOLVE THE ISSUE. I PURCHASED THIS VEHICLE IN JULY 2017.

EXHAUST LEAKING INTO PASSENGER COMPARTMENT ON ACCELERATION.

THERE IS A REPORTED ISSUE ABOUT AN EXHAUST LEAK INSIDE CABIN FOR FORD EXPLORER 2011+ AND I FOUND A SOLUTION FOR THIS ISSUE. I TRIED TO REPORT THIS TO FORD BUT THERE IS NO LUCK, AND FORD IGNORED ME. THE ISSUE IS NOT FROM THE BACK DOOR OR BACK OF THE VEHICLE, IT'S ACTUALLY FROM THE FRONT. THERE IS TWO ISSUES ACTUALLY WHO CAUSING THIS, ONE IS THE HOOD RUBBER THAT LOCATED NEAR TO FRESH AIR INTAKE, I FILLED A SILICON ALL OVER UNDERNEATH THE RUBBER AND THE ISSUE ALMOST GONE 92%, A ALSO COVERED THE FRESH AIR INTAKE WITH DUCT TAPE AND IT'S COMPLETELY GONE, BUT THE DUCT TAPE IS NOT THE SOLUTION. THE OTHER ISSUE IS THERE IS A LEAK FROM THE ENGINE SIDE WHICH CAUSING THE EXHAUST TO FILL THE ENGINE BAY AND THE SMELL FINDS A WAY TO LEAK INSIDE CABIN THROUGH FRESH AIR INTAKE FROM THE FRONT. SINCE A ALOT OF FORD EXPLORERS HAS BEEN REPORTED THEY HAVE A CRACKED MANIFOLD THIS EXPLAIN WHY THIS HAPPENING. AND FORD IS STILL LOOKING IN THE WRONG PLACE TO FIX THIS ISSUE I MADE THIS VIDEO ON YOUTUBE TO EXPLAIN. HTTPS://WWW.YOUTUBE.COM/WATCH?V=TJOKERZ0RZC

MY TRUCK WHEN IN MOTION WITH VENTILATION SYSTEM ON A/C OR HEAT GOING IN HIGHWAY SPEED AND SOME RESIDENTIAL SPEED THE VENTS KICKS OUT FUMES CARBON , EGGS SMELL ,AND GAS SMELL THAT HAS AFFECT MY ABILITY WHEN I OPERATE TRUCK

2015 FORD EXPLORER WITH CARBON MONOXIDE INSIDE THE CABIN OF OUR VEHICLE MAKING US VERY SICK FOR 2 1/2 YEARS. FORD DEALERSHIP (STERLING FORD OPELOUSAS, LA) HAS BEEN TELLING US ALL OF THAT TIME THERE IS NOTHING WRONG WITH OUR VEHICLE. WE HAD A SMOKE TEST PERFORMED ON THE EXHAUST SYSTEM OF OUR VEHICLE AND FOUND 3 EXHAUST LEAKS THAT ARE RELEASING EXHAUST FUMES THAT CONTAIN CARBON MONOXIDE. WE HAVE PROOF! WE ALSO HAVE PROOF OF THE CARBON MONOXIDE INSIDE OF OUR VEHICLE! SO FORD OBVIOUSLY HAS A PROBLEM WITH THIS ON OUR VEHICLE. ALL OF THIS CARBON MONOXIDE IS THEN ENTERING THE VEHICLE WITH ALL OF THE OVER 80 ENTRY POINTS THAT HAVE BEEN IDENTIFIED. PLEASE PUT A PORTABLE HAND HELD CARBON MONOXIDE DETECTOR IN YOUR VEHICLE, NOT A HOME DETECTOR! THESE HOME DETECTORS DO NOT REGISTER THE CARBON MONOXIDE IMMEDIATELY. FORD NEEDS TO HAVE TO BUYBACK ALL OF THESE ROLLING GAS CHAMBERS FOR A FULL REFUND TO THEIR CUSTOMERS. THIS IS FRAUD WHAT FORD IS DOING. THE FORD EXECUTIVES THAT ARE MAKING STATEMENTS THAT THESE VEHICLES ARE SAFE TO DRIVE, NEED TO GO TO JAIL! FORD PLEASE STOP LYING TO YOUR CUSTOMERS ABOUT THESE VERY SERIOUS ISSUES. DO THOSE SAME FORD EXECUTIVES DRIVE A FORD WITH CARBON MONOXIDE IN THEM? THEY NEED TO! WE ARE NOT HAPPY ABOUT SPENDING THIS MUCH MONEY ON A VEHICLE WE CAN'T EVEN USE! MUCH LESS KILLING US!

THERE IS A STRONG SMELL OF WHAT I COULD ONLY AT FIRST DESCRIBE AS NATURAL GAS OR PROPANE (ROTTEN EGGS) ENTERING THE CABIN. IT WAS COMPOUNDED WHEN I PUT TURNED THE CABIN HEAT ON. WITH WINTER UPON US THE SMELL ENTERS THE HEATING DUCTS MAKING IT NEARLY UNBEARABLE. FURTHERMORE WHILE DRIVING UNDER NORMAL ACCELERATION ON A MINOR ROAD THERE WAS AN AUDIBLE POP (AS IF A HOSE BENEATH THE ENGINE CAME OFF) AND A FLUTTERING NOISE WITH LOSS OF POWER. I AM ASSUMING A TURBO OR WASTE GATE HOSE CAME OFF ON ITS OWN. ONCE THE HOSE POPPED OFF THE SMELL WAS UNDENIABLY SINGED MOTOR OIL. AFTER 30 YEARS OF DOING OIL CHANGES I CAN ASSURE YOU IT IS THE SMELL OF BURNING MOTOR OIL. I HAVE SEEN MANY SUCH ODOR COMPLAINTS ON THE 3.5 LITRE ECO BOOST TURBO. THERE IS DEFINITELY A PROBLEM AFFECTING MANY IF NOT ALL TURBO ECO BOOST ENGINES. PLEASE INVESTIGATE THIS DANGEROUS NOXIOUS SINGED OIL ODOR. I PURCHASED THIS VEHICLE IN MAY 2017 AS A CERTIFIED USED CAR, IT IS CURRENTLY IN THE DEALERSHIP FOR REPAIR. I AM AVAILABLE TO ASSIST IN ANY WAY TO HELP WITH THE INVESTIGATION. I AM AN OWNER OF A VEHICLE WITH THE TAKATA RECALL, THIS CONDITION AND NAUSEATING SMELL IS FAR FAR WORSE. PLEASE HELP.

FORD EXPLORERS EXHAUST LEAK OF CARBON MONOXIDE. WHILE DRIVING I'VE EXPERIENCED LIGHT HEADEDNESS, HEAD ACHES AND FEELING FAINT.

THE AIRBAG WARNING LIGHT HAS BEEN ILLUMINATING INTERMITTENTLY OVER THE LAST YEAR OR SO. I TOOK MY VEHICLE TO KEN GRODY FORD ON SEPTEMBER 26, 2017 AND ASKED THEM TO LOOK AT IT BUT WAS TOLD THAT THEY COULDN'T FIND ANYTHING WRONG. THE LIGHT NOW IS ON ALL OF THE TIME. I RAN A VEHICLE HEALTH REPORT AND IT INDICATED "RESTRAINTS & DRIVER ASSISTANCE - URGENT SERVICE REQUIRED! - INDICATES AN ISSUE WITH THE SUPPLEMENTARY RESTRAINT SYSTEM WHICH INCLUDES THE AIR BAGS AND SEAT BELT BUCKLE PRETENSIONERS"

THERE IS A BAD EXHAUST SMELL INSIDE THE CABIN OF THE VEHICLE. MOSTLY WHEN THE HVAC IS ON DEFROST. UPON INSPECTION, THERE SEEMS TO BE A CRACKED EXHAUST MANIFOLD. THIS SMELL HAPPENS THE STRONGEST WHEN IT'S COLDER OUT, AT IDLE, AND WHILE DRIVING.

THE AIRBAG LIGHT IS ON AGAIN. I HAD THIS IN FOR SERVICE ON 1/31/17 WITH 31,455. NOW THE LIGHT IS ON AGAIN. FROM WHAT I UNDERSTAND MY AIRBAGS WILL NOT WORK.

DRIVER LOST CONSCIOUSNESS WHILE CAR IN MOTION ON HIGHWAY, STRUCK POLE, TOTALED CAR. HAVE SINCE LEARNED ABOUT PROBLEMS WITH EXHAUST SYSTEM IN THIS MAKE/ MODEL. UNFORTUNATELY DID NOT KNOW AT THE TIME TO BE CHECKED FOR CARBON MONOXIDE. CONCERNED ABOUT POTENTIAL FOR INJURY TO OTHER OWNERS/PASSENGERS OR PEOPLE SHARING THE ROAD. *BF UPDATED 8/22/18*JB

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT UNKNOWN SPEEDS WITH THE LOW AND HIGH BEAM HEADLIGHTS ACTIVATED, THE LIGHTS FAILED TO ILLUMINATE PROPERLY. THERE WAS AN ABNORMAL LINE THROUGH THE PASSENGER SIDE HEADLIGHT. THE CONTACT CALLED A LOCAL DEALER (COCONUT POINT FORD, 22400 S TAMIANMI TRL, ESTERO, FL 33928) AND WAS INFORMED THAT THE HEADLIGHTS WERE NOT ALIGNED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS13705636. THE CONTACT WAS REFERRED BACK TO THE DEALER. THE FAILURE MILEAGE WAS 42,000. *TT CONSUMTER STATED THE HEADLIGHTS DO NOT ILLUMINATE THE RIGHT OR LEFT SIDES OF THE ROAD. UPDATED 9/18/18*JB

PURCHASED MY VEHICLE IN JULY 2017. DUE TO AN UNRELATED POWER ISSUE THAT OCCURRED UNDER FULL THROTTLE, I HAD TO DRIVE MY CAR ON A LOT OF FULL THROTTLE RUNS AT HIGHWAY SPEED TO HELP THE DEALERSHIP DIAGNOSE THE ISSUE. THIS WENT ON FOR WEEKS, TRYING TO GET THE DEALERSHIP TO DUPLICATE THE PROBLEM. AFTER THEY ALLEGEDLY FINALLY FIXED THE PROBLEM. I CONTINUED TO DRIVE MY EXPLORER VIGOROUSLY ON THE HIGHWAY TO MAKE SURE THE POWER ISSUE WAS CORRECTED, (THAT ISSUE IS NOT MY COMPLAINT AS IT APPEARS TO BE FIXED). HOWEVER DURING ALL THESE WEEKS OF FREQUENTLY DRIVING AT HIGH RPMS, I HAD HEADACHES ALMOST EVERY TIME I GOT TO MY DESTINATION. I SELDOM GET HEADACHES AND CERTAINLY NOT ALMOST DAILY. DURING CERTAIN TIMES, DEPENDING ON HOW LONG MY TRIP WAS, I ALSO SMELLED WHAT SEEMED TO BE STRONG FUMES, EVEN WHEN THERE WERE NO VEHICLES NEARBY OR IN FRONT OF ME. I RECENTLY LEARNED THAT THERE WERE OTHER EXPLORER OWNERS HAVING ISSUES. TO MY SHOCK, I SAW THAT A LOT OF OWNERS WERE STATING THAT THEY WERE NOTICING THE FUMES WHEN THE CAR WAS DRIVEN HARD, WHICH IS THE KIND OF DRIVING I HAD BEEN DOING WHEN I NOTICED THE FUMES, AND NORMALLY WOULD NOT HAVE. I HAVE GOTTEN TO WHERE I HAVE TO FEATHER THE PEDAL DURING DRIVING TO MINIMIZE THE ODOR OF FUMES. I ALSO HAVE A PREGNANT WIFE WHO I WON'T ALLOW IN THE VEHICLE ANYMORE AND SURELY WILL NOT BE ABLE TO PLACE MY NEWBORN CHILD IN THIS EXPLORER TO BE EXPOSED TO FUMES OF THIS AMOUNT. THIS IS THE MOST MONEY I EVER SPENT ON A VEHICLE AND I'M AT A COMPLETE LOSS. I AM VERY FEARFUL OF PUTTING MY FAMILY IN THIS VEHICLE, ESPECIALLY A NEWBORN.

I JUST HAVE BECOME AWARE THE GROWING CONCERN ABOUT FORD EXPLORER EXHAUST/ROTTEN EGG SMELL. MY 2015 EXPERIENCES THIS CONDITION ON A DAILY BASIS. I HAVE ASKED THE FORD DEALERSHIPS ON NUMEROUS OCCASIONS TO LOOK INTO THIS BUT THEY HAVE ALWAYS TOLD ME "NO PROBLEM FOUND". MY SON CAME HOME TONIGHT AND TOLD US A NEIGHBOR HAVING THE SAME COMPLAINTS AND NOW THAT I HAVE RESEARCHED IT ON THE INTERNET IT APPEARS TO BE A WIDE SPREAD PROBLEM. IT DOES GET SO BAD THAT I HAVE TO ROLL WINDOWS DOWN BECAUSE OF HEADACHES.

THERE IS AN EXHAUST SMELL BEING ADMITTED THROUGH MY A/C VENTS WHILE MY CAR IS TURNED ON AND BEING DRIVEN.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING UNKNOWN SPEEDS, THE CONTACT NOTICED EXHAUST FUMES IN THE CABIN. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BRONDES FORD LINCOLN, 1511 REYNOLDS RD, MAUNEE, OH 43537) WHERE IT WAS DIAGNOSED THAT THE VENTS AND BUMPER SHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 19,000.

SHORTLY AFTER PURCHASING MY FORD EXPLORER I NOTICED THE SMELL OF EXAUST ENTERING THE CABIN. INITIALLY I THOUGHT WAS OTHER CARS AROUND ME. AFTER EXSPERIENCING SEVERAL HEADACHES I THEN DECIDED TO CHECK THE VEHICLE FOR CARBON MONOXIDE AND IT WAS PRESENT.

SMELLING EXHAUST INSIDE THE CAB AT RANDOM TIMES ON RANDOM DAYS. MAINLY HAPPENS DURING ACCELERATION AND HIGHWAY DRIVING. IT'S SLOWLY GETTING WORSE EVERY OTHER WEEK

EXPLORER EXHAUST LEAK. CARBON MONOXIDE IN THE PASSENGER CABIN. AT VARIOUS AND CONSISTENT TIMES THERE IS A STRONG ODOR OF GASOLINE OR ROTTEN EGGS IN THE PASSENGER CABIN. THIS CAUSES NAUSEOUSNESS AND HEADACHES. A LOCAL FORD DEALER 'HENDERSON FORD' COMPLETED RECALL 17N03 ON THE VEHICLE WHICH STATES, 'INSTALLED LID GATE DRAIN VALVES, AND REPROGRAMMING CLIMATE CONTROL MODULE.' THIS DID NOT RESOLVE THE ISSUE. STILL GETTING CO ODOR AND FUMES IN CABIN. UPON RETURN I LEFT THE VEHICLE WITH THE HENDERSON DEALERSHIP FOR THE DAY. THEY SAID THEY BECAUSE THEY COULD NOT DUPLICATE THE ISSUE THERE WAS NOTHING ELSE THEY COULD DO.

THE INTERMITTENT WIPERS TURN ON BY THEMSELVES OR UNABLE TO TURN THEM OFF. THIS CAUSES THE DRIVER TO FOCUS ON TRYING TO TURN THEM OFF, WHILE TAKING YOUR EYES OF THE ROADWAY.

MY DAUGHTER WAS DRIVING MY VEHICLE FOR SEVERAL MONTHS. DURING THIS TIME SHE HAD HEADACHES, NAUSEA, AND SEVERE FATIGUE. WHILE DRIVING SHE PASSED OUT AT THE WHEEL, RAN OFF THE ROAD AND HIT A GUARDRAIL. AFTER A MULTITUDE OF MEDICAL TESTS WE REALIZED THAT IT MUST HAVE BEEN CARBON MONOXIDE POISONING FROM THE EXHAUST OF MY VEHICLE THAT CAUSED HER TO FEEL BAD AND THEN PASS OUT. SEE ALSO ODI 11047890. *BES

I WAS DRIVING ON A CITY STREET AND PASSED OUT AT THE WHEEL. I RAN OFF THE ROAD AND HIT A GUARDRAIL. I HAD NAUSEA, HEADACHES, AND EXTREME FATIGUE FOR SEVERAL MONTHS PRIOR TO THIS INCIDENT AS WELL AS THIS DAY. AT THE TIME, I HAD NOT HEARD OF THE ISSUES SOME EXPLORERS HAD WITH EXHAUST. AFTER HAVING TO HAVE MANY TESTS RUN BY A CARDIOLOGIST AND NEUROLOGIST, NOTHING WAS FOUND. I HEARD OF THE EXHAUST ISSUE ON THE NEWS ONE NIGHT AND A LIGHT WENT OFF. I BELIEVE MY SICKNESS AND PASSING OUT WAS DUE TO CARBON MONOXIDE POISONING. SEE ALSO ODI 11048095. *BES

VERY STRONG EXHAUST SMELL, HAS MADE MY WIFE I'LL, CAUSING SICK TO THE STOMACH AND HEADACHES

ON THE SEAT BELTS THE MIDDLE ROLE BUCKET SEATS ARE BOTH TEARING WHERE THE AIR BAG IS IN THEM AND THEY ARE ALSO HARD TO LATCH SO THE SEAT BELT CAN'T COME UNDONE UNLESS YOU PUSH THE RED BUTTON. ON THE 'OTHER COMPLAINT' MY HUSBAND AND MY 6 YEAR OLD DAUGHTER HAVE BEEN GETTING HEADACHES EVERY SINCE WE BOUGHT THE CAR NEW AND MY DAUGHTER GETS NAUSEATED AND SHE PASSES OUT ASLEEP IN THE CAR BUT IT NEVER CROSSED MY MIND ABOUT MY CAR POSSIBLY LEAKING CARBON MONOXIDE INSIDE MY CAR UNTIL THE OTHER DAY WHEN A FRIEND MADE THE COMMENT TO ME ABOUT S RECALL FOR THAT ON MY VEHICLE MAKES MODELS AND YEAR. I'M VERY WORRIED ABOUT THIS AND IF MY CAR IS LEAKING CARBON MONOXIDE MY 6 YEAR OLD DAUGHTER HAS BEEN BREATHING IT SINCE APRIL OF 2015 WHEN WE BOUGHT IT BRAND NEW AS I HAVE BEEN AND MY 4 YEAR OLD SON AND MY HUSBAND (WHICH HE DOESN'T RIDE/DRIVE IN MY CAR MUCH AT ALL). I TOOK MY CAR THE THE DEALER SO THAT IT CAN BE CHECKED OUT IN SERVICE. WHAT DO I NEED TO DO NOW?

I STARTED WITH HEADACHES ,AND ALWAYS NASSAU, ALWAYS. TIRED ,WHEN I PUSH ON THE ACCELERATOR I SMELLED FUMES COMING OUT OF MY A/C ..I WAS DRIVING WIDE AWAKE ON 95 NORTH ,PROCESSING TO GO HOME .I WAS IN ORANGEBURG S.C.I HAD BEEN TALKING THROUGH MY RADIO CONNECTED BLUETOOTH, I HAD A LITTLE OVER A HOUR TO GO .A DEER .MY AIRBAGS ON THE DRIVER SIDE DEPLOYED BUT NOT THE PASSENGERS .AND THEY DID NOT STAY UP TO LONG ,A GODLY SMELL WAS COMING FROM MY CAR,.EVERYTHING LOOKED HAZY ,I GOT OUT OF MY CAR ,CALLED 911 ,I DID NOT GO TO HOSPITOL TIL NEXT DAY ,ALL I DID WAS SLEEP WAITING IN THE WAITING ROOM TO BE SEEN.I HAD X RAYS ALL KINDS OF TESTS DONE .I WAS HURTING PRETTY BAD .I STILL GET HEADACHES TIL THIS DAY .MY LUNGS HURT TOO .I'M SURE I HAVE BEEN POSITIONED BY CARBON MONOXIDE..EVERYTIME I DRIVE MY CAR ,I WOULD GET A HEADACHE NASSAU AND VERY VERY SLEEPY TIRED .MY MEMORY WAS NOT GOOD THEN EIETHER ,I STILL FORGET THINGS TIL THIS DAY ..

THE POWER STEERING FAILS WHILE DRIVING. THIS HAS HAPPENED ABOUT 7-8 TIMES IN THE PAST YEAR. THE WORST TIME WAS WHEN IT FAILED IN A SLOW, TIGHT TURN. WHEN THE POWER STEERING FAILED THE STEERING SELF ALIGNED BACK TO STRAIGHT. THIS HAPPENED IN MY KID'S ELEMENTARY SCHOOL PARKING LOT. IT EASILY COULD HAVE LED TO A BAD ACCIDENT OR HITTING A PEDESTRIAN BECAUSE THE VEHICLE WENT IN AN UNINTENDED DIRECTION. THE ATTACHED PICTURE IS FROM ONE OF THE OTHER 7-8 TIMES THIS OCCURRED, THUS THE MISMATCH IN MILEAGE FROM THE PICTURE AND THAT LISTED IN THE COMPLAINT.

STRONG EXHAUST ODOR EMITTED FROM VEHICLE

WE HAVE HAD A PROBLEM WITH THIS VEHICLE REGARDING CARBON MONOXIDE. THIS PROBLEM HAS BEEN ON-GOING SINCE FEBRUARY 2017. I HAVE REPAIR ORDERS SINCE THEN, AND THE NOTICE OF A RECALL FROM FORD'S WEBSITE. THE REPRESENTATIVES FROM FORD ARE NOT HELPING ME AT ALL, AND I DO NOT KNOW WHAT ELSE TO DO.

WHILE I WAS DRIVING ON THE HIGHWAY THERE WAS A STRONG SMELL GOF EXHAUST FUMES IN THE CAR. OPENED THE WINDOWS TO CHECK. IT WAS NOT AN OUTSIDE SMELL. HAD TO DRIVE WITH WINDOWS DOWN AS IT WAS GIVING ME A HEADACHE AND NAUSEA. WHEN THE ENGINE WAS TURNED OFF AND WE CANE OUT OF THE CAR THERE WAS STRONG EXHAUST SMELL ALL AROUND THE CAR

FORD EXPLORER CARBON MONOXIDE ISSUE. THE CABIN OF MY 2015 FORD EXPLORER FILLS WITH CARBON MONOXIDE ANYTIME I HAVE THE WINDOWS OPEN AND I ACCELERATE. I HAVE A CO MONITOR IN THE CAR AND CAN WATCH IT AS IT GOES UP WITHIN SECONDS OF ACCELERATION. I HAVE HAD THE CAR INTO TWO DIFFERENT FORD DEALERS AND HAD THE CURRENT TSB PERFORMED AS WELL AS THE LATEST REPROGRAMMING OF THE HVAC SYSTEM WHICH DID REDUCE THE CO FROM INSIDE THE CABIN WHILE THE WINDOWS ARE UP, HOWEVER AS SOON AS A WINDOW IS CRACKED THE CARBON MONOXIDE LEVELS RISE. WITH ANY AMOUNT OF ACCELERATION THEY TEND TO RANGE BETWEEN 21- 33PPM IN THE CABIN.

THE EXHAUST FUMES, ARE REALLY BAD, NOW THAT I KNOW WHERE THE SMELL IS COMING FROM, AFTER READING SEVERAL OTHER OWNER EXPERIENCES. EXHAUST FUMES ARE ENTERING THE COMPARTMENT OF THE VEHICLE. I DIDN'T REALLY KNOW WHAT THE SMELL WAS AT FIRST. BUT WHEN I ACCELERATE ON THE ON RAMP TO THE EXPRESS WAY IS WHEN THE FUMES REALLY GET BAD, NOW I'M ROLL THE WINDOW DOWN FROM TIME TO TIME, WHEN I ON THE EXPRESS WAY AND DO NOT KNOW IF MY PASSENGER KNOW WHAT'S GOING ON. THE AREA OF ON RAMP AREA IS AN INDUSTRIAL CHEMICAL REFINERY, BUT AGAIN, NOW THAT I HAVE READ THE MANY EXPERIENCES OF OTHER OWNER, I HOPE THE FORD MOTOR COMPANY IS LOOKING TO CORRECT THE PROBLEM VERY SOON. GREAT VEHICLE, 2015 EXPLORER LIMITED WITH ONLY 15,000 MILES (RETIREMENT VEHICLE), I WANT TO BE A SAFE DRIVER AND KEEP MY LOVE ONE'S SAFE WHILE IN MY VEHICLE THAT I ONCE THOUGHT WAS SAFE TO BE IN. I CAN NOT AND WILL NOT RECOMMEND THIS VEHICLE TO ANYONE, IF I'M ASKED ABOUT PURCHASING THIS VEHICLE FOR THEMSELVES. BEEN A FORD PURCHASER SINCE 1972 ?

WHILE DRIVING ON THE HIGHWAY AN ERROR MESSAGE APPEARED ON MY DASH, STATING THE "CHECK FUEL FILL INLET " AND ENGINE LIGHT ON. HAD IT REPAIRED 9/28/17, FUEL TANK FILLER PIPE AND CANISTER PURGE SOLENOID. ON 10/25/17 BACK IN THE REPAIR SHOP FOR SAME ERROR MESSAGE. THEY REPLACED THE SOLENOID ASSY AND VALVE ASSY. NOW, ONCE AGAIN, I HAVE THE SAME ERROR (11/2/17). GOES BACK IN THE GARAGE TO REPAIR ON 11/8/17. WE'LL SEE WHAT HAPPENS.

STEERING RACK ASSEMBLY NEEDED REPLACING FOR THE SECOND TIME WITHIN 14 MONTHS OF EACH OTHER (07/07/2016 AND 09/19/2017). FIRST TIME WAS AT 37,100 MILES, SECOND TIME WAS AT 59,853 MILES. BOTH TIMES THE VEHICLE WAS BEING DRIVEN AT 70+MPH AND WITHOUT WARNING, INDICATOR LIGHTS CAME ON AND I LOST POWER STEERING.

FREQUENT HEADACHES WHEN RIDING IN THE CAR, NAUSEA AND NOSE BLEEDS. HAPPENS AT DIFFERENT TIMES, ESPECIALLY WHEN RIDING IN THE CAR FOR LONGER PERIODS OF TIME.

MY 2015 FORD EXPLORER LIMITED STARTED HAVING PROBLEMS 2 DAYS AFTER PULLING OUT OF THE DEALER. THEY HAVE NOT STOPPED. UNFORTUNATELY, I WAITED TOO LONG FOR A LEMON LAW CLAIM. MOST IMPORTANT PROBLEM: THE SMELL OF EXHAUST IN MY CABIN UNDER HEAVY ACCELERATION, SINCE DAY 1. IT HAS BEEN IN 10 TIMES SINCE AUGUST 2015. THE EXHAUST HAS BEEN TAKEN APART MULTIPLE TIMES 1."TRANS ROLL RESTRICTOR RUBBER HANGING AGAINST EXHAUST PIPE" WAS FOUND. REPLACED ROLL RESTRICTOR. DID SOMETHING WITH TSB. 2. RETURNED FOR SAME SMELL: REPROGRAM HVAC MODULE, REPLACED LEFT REAR AIR EXTRACTOR, APPLIED SEEM SEALER TO AREAS IN TSB. REPLACED GRILLE AND VALVE ASSEMBLY. 3. TWO MONTHS LATER, SAME THING - REPLACED GRILLE AND VALVE ASY, REPROGRAMMED HVAC MODULE, REPLACED AIR EXTRACTOR 4. ONE MONTH LATER: INSTALLED MUFFLER ASY; RVC CODE FOR TSB 1; REPLACED WHEEL LIP MOLDING,VALVE ASY, DUAL RATE AIR EXTRACTOR STILL HAVE THE SMELL, BUT AM ALWAYS TOLD THEY DON'T SMELL IT. I HAD TWO PEOPLE GET SICK AND VOMIT IN MY TRUCK BECAUSE OF THE FUMES IN STOP AND GO TRAFFIC. ADDITIONAL PROBLEMS: 1. REAR RUNNING LIGHTS DID NOT WORK - TWICE AT DEALER TO GET REPAIRED 2. AIR BAG LIGHT ON CONSTANTLY - WIRE ASSEMBLY - TSB 16 WAS SPLICED 3. AWD OFF & ABS LIGHTS CONSTANTLY ON - COST ME $582 FOR THEM TO TAKE EVERYTHING APART AND CHECK "PIN FIT" AT ALL TERMINALS. AT WHICH POINT THE CODES WENT AWAY. 4. DRIVER-SIDE OUTSIDE DOOR HANDLE JUST BROKE OFF WHEN I WENT TO OPEN THE DOOR - $149 5. WHEN VEHICLE IS PUT IN PARK I GET AN ERROR MESSAGE VEHICLE NOT IN PARK. I NEED A SHIFT MODULE, $395 PLUS TAX AND FEES 6. MULTIPLE OTHER SMALL PROBLEMS. VENTS NOT STAYING OPEN, PLASTIC COVERS COMING OFF EVERYWHERE, SPEAKER REPLACED TWICE MY EXPLORER HAS BEEN IN THE SHOP MORE TIMES THAN I CAN COUNT AND FORD DOES NOT GIVE LOANER CARS. I'VE BEEN WITHOUT A CAR FOR DAYS AT A TIME.

I PURCHASED A NEW 2015 FORD EXPLORER. WITHIN A COUPLE OF MONTHS I NOTICED A SMELL IN THE CAR WHEN ACCELERATING OR GOING UP HILLS. I TOOK IT INTO THE DEALERSHIP AND THEY CONFIRMED THERE WAS A CARBON MONOXIDE LEAK AND REPAIRED IT. THE REPAIR WAS NOT EFFECTIVE AS THE LEAK WAS STILL THERE. I TOOK IT IN FOR A SECOND REPAIR FROM THE RELEASED TBS BUT IT STILL EMITS THE CM IN THE CABIN WHEN THE VEHICLE EXCEEDS 3K RMPS OR THE AC IS ON FULL BLAST.

OCCASIONAL EXHAUST/SULFUR SMELL INSIDE VEHICLE CABIN DURING HIGHWAY ACCELERATION OR UNDER HEAVY LOAD SUCH AS TOWING TRAILER.. FIRST NOTICED IN 05/2017 AND CONTINUES TO THE PRESENT DAY. INITIAL COMPLAINT TO DEALER WHO INDICATED IT WAS NORMAL 'NEW' ENGINE SMELL THAT WOULD DISAPPEAR OVER TIME AND LATER CONVERSATIONS INDICATED 'UNABLE TO DUPLICATE', PLUS I FOUND LATER THAT APPARENTLY THERE WAS NO DOCUMENTATION IN THE VEHICLE SERVICE RECORDS REGARDING ANY COMPLAINTS.

FORCE FORD TO BUY BACK, NO RECALL, ALL OF THE 2011 TO 2017 FORD EXPLORERS. STOP PROTECTING THEM FROM THE CARBON MONOXIDE PROBLEMS, BECAUSE OF THE CRACKED EXHAUST MANIFOLDS THAT ARE LEAKING CARBON MONOXIDE INTO THE CABINS OF ALL THESE VEHICLES. FORD KNOWS WHAT IS WRONG WITH THESE DEFECTIVE VEHICLES BUT DOES NOT WANT TO BE HELD ACCOUNTABLE. SOMEONE NEEDS TO DO THE RIGHT THING. FORD NEEDS TO STOP STEALING MONEY FROM EVERYONE WHO IS BUYING THESE VEHICLES AND YOU CAN'T EVEN DRIVE THEM. WE ARE GETTING NOTHING IN RETURN FOR OUR MONEY AND NOW WE CAN'T EVEN GIVE THEM AWAY BECAUSE THEY HAVE NO VALUE! WHAT A CIRCUS THIS HAS BECOME, EVEN WITH ALL OF THE PUBLICITY, FORD IS STILL LYING TO THEIR CUSTOMERS. FORD SHOULD NOT BE ABLE TO GET AWAY WITH DOING THIS TO PEOPLE! WE ARE COMPLAINING AND NOBODY IS DOING ANYTHING. COME ON PEOPLE. ANOTHER COMPLAINT, AND NO ACTION! WHAT IS THE POINT OF COMPLAINING.

A BLIND SPOT SENSOR WARNING CAME ON SUNDAY 10-29 AT 10:30AM ON THE DRIVERS SIDE SENSOR WHILE AT A RED LIGHT. APPROXIMATELY 4 MILES LATER, THE CAR BEGAN SWERVING AND VEERED SUDDENLY TO THE RIGHT HITTING A CURB. WE CONTINUED SWERVING AND HIT THE CURB ANOTHER 3 TIMES AND CAME TO A STOP. THE CAR WAS OUT OF CONTROL AND WE WERE IN 4 LANES OF TRAFFIC. THE CAR IS AT THE FORD DEALERSHIP AND WAS DIAGNOSED WITH A BROKEN REAR SUSPENSION TOW LINK. A RECAL WAS ISSUED 4/26/16 STATING THE TOW LINK MAY FRACTURE AND ACCORDING TO FORD, MY VIN NUMBER IS NOT INCLUDED IN THE RECALL. IN JANUARY 2017, MY REAR HUB BEARING ASSEMBLY WENT OUT AND AND WAS REPAIRED UNDER WARRANTY AND HAS SINCE BEEN ANNOUNCED AS A RECALL ON 8/28/17

5/27/2016, WE UNKNOWINGLY PURCHASED OUR 2015 FORD EXPLORER. SINCE THEN WE HAVE EXPERIENCED A NUMBER OF ISSUES WITH THIS VEHICLE. THE FIRST MAJOR ISSUE IS EXHAUST FUMES, GASES ENTERING INTO THE CABIN OF THE VEHICLE WHILE DRIVING AND UPON ACCELERATION. SECOND, 8/25/17, THIS VEHICLE LOST ALL OF ITS FUNCTIONS (BRAKES,STEERING) WHILE I WAS OPERATING THE VEHICLE ON A BUSY STREET WITH MY CHILDREN IN THE CAR. I HAVE MADE THE DECISION THIS VEHICLE IS UNSAFE TO OPERATE AND IS AN ACCIDENT WAITING TO HAPPEN. I HAVE STOPPED PUTTING MY CHILDREN IN THE CAR BECAUSE OF THE FACT THAT IT IS MAKING US ILL AND I AM SCARED. WE HAVE EXPERIENCED HEADACHES, NAUSEA, LETHARGY, NOSE BLEEDS, STOMACH ISSUES FOR A PROLONGED PERIOD OF TIME. WE HAVE BEEN ILL MORE OFTEN THAN NOT. I FEEL THIS VEHICLE IS SILENTLY AND SLOWLY HURTING US. I AM SO FRIGHTENED OF WHAT IT HAS DONE TO US LONG TERM. IT'S ON A DAILY BASIS THAT WE EXPERIENCE THE STRONG FOUL ODOR AND SMELLS OF EXHAUST FUMES AND GASES ENTERING INTO THE CABIN. I CANNOT SAY ENOUGH HOW BADLY IT SMELLS OF EXHAUST. I DO NOT USE THE A/C OR HEATER BECAUSE I AM SO FEARFUL OF WHAT COULD HAPPEN TO MYSELF OR MY FAMILY WITH THE WINDOWS CLOSED. THIS IS ON A DAILY BASIS. 8/28/17, I CONTACTED FORD. I SPOKE WITH A REPRESENTATIVE IN CUSTOMER RELATIONS ABOUT EVERYTHING WE WERE EXPERIENCING WITH THE VEHICLE. THEN WAS TRANSFERRED TO A MANAGER WHO TOOK MY VIN# WHILE MAKING NOTATIONS. IN RETURN I WAS GIVEN A CLAIM # AND TOLD SHE COULD NOT PROVIDE ME WITH ANY INFORMATION ABOUT MY VEHICLE ONLY THAT THERE WAS AN INVESTIGATION BEING CONDUCTED AND, SHE WAS SORRY. TWO MONTHS LATER, I HAVE YET TO RECEIVE ANY INFORMATION FROM FORD. SADLY, I'VE HAD TO RESEARCH ON MY OWN AND FOUND ONLY A SERVICE BULLETIN, TSB 14-0130. AS A CONSUMER I AM RUNNING OUT OF OPTIONS. THE VEHICLE ITSELF IS PROOF. THE NEXT STEP SHOULD BE A RECALL, NOT ME HAVING TO OBTAIN AN ATTORNEY.

WHILE DRIVING SLOWLY AN ERROR DISPLAYED ON MY DASH DISPLAY, IT WAS TERRAIN MANAGEMENT SYSTEM FAULT. THE VEHICLE WENT INTO LIMP MODE AND SEEMED TO LOSE POWER STEERING. THE TERRAIN MANAGEMENT KNOB LIGHT WENT OUT. I CALLED THE DEALERSHIP HERE IN MOUNTAIN HOME ARKANSAS AND WAS TOLD TO DRIVE IT UNTIL IT DID IT AGAIN AND BRING IT IN WITHOUT SHUTTING IT OFF. THE SERVICE PERSON SAID THAT SEVERAL PEOPLE IN THE AREA WERE DOING THIS FOR THE SAME ISSUE. I SAW ON THE INTERNET THAT IT LOOKED LIKE IT IS OCCURRING A LOT, SOMETIMES WHEN VEHICLES ARE TRAVELING AT HIGH SPEEDS. I CALLED FORD CUSTOMER SERVICE AND THEY GAVE ME THE SAME STORY. DRIVE IT OR PAY THEM TO TROUBLESHOOT IT AT $90 AN HOUR. IT SOUNDED TO ME LIKE FORD NEEDS TO FIX THE PROBLEM INSTEAD OF SENDING PEOPLE ON TO POSSIBLY BE HURT OR KILLED IF THE ERROR HAPPENS AT A HIGH SPEED OR ON A DANGEROUS CURVE.

CATALYTIC CONVERTER ODOR ENTERS CABIN WHEN ACCELERATING ON HIGHWAY

EXHAUST FUMES IN CABIN AS WELL AS A POPPING NOISE WHEN I TURN LEFT AND FELT LIKE POWER STEERING WAS GOING OUT. POPPING CAN HAPPEN WHILE STATIONARY OR MOVING. EXHAUST FUMES IN CABIN WHEN YOU ACCELERATE. HAS BEEN HAPPENING SINCE I'VE OWNED THE CAR. DEALERSHIP (FORD) CAN NOT DUPLICATE EITHER. PURCHASED NEW TIRES LAST YEAR AND SINCE THAT DAY, THE SUV HAS A CONSISTENT VIBRATION. THEY (DEALERSHIP) FORD CAN NOT DUPLICATE THE ISSUE. I WAS TOLD TODAY, THE EXHAUST FUMES ONLY RELATE TO THE POLICE SUV'S. I'VE REPORTED THIS SINCE I'VE HAD THE CAR....

MY FATHER HAS PASSED OUT TWICE BOTH WHILE DRIVING 2 DIFFERENT YEARS OF A FORD EXPLORER AND DOCTOR'S WERE UNABLE TO FIND A MEDICAL CAUSE. THE FIRST ACCIDENT IN AUGUST HE SPENT 3 DAYS IN ICU UNDERGOING MULTIPLE TESTS, THE SECOND ACCIDENT ON OCTOBER 8TH LEFT HIM WITH 9 BROKEN RIBS(SOME IN MULTIPLE PLACES), A BROKEN SCAPULA AND HIS #3 LUMBAR IS FRACTURED ALONG WITH A WEEK IN ICU. HE HAS BEEN THROUGH EVERY TEST THAT THE DOCTOR'S CAN THINK OF AND ARE UNABLE TO GIVE AN EXPLANATION AS TO WHY HE PASSED OUT WHILE HE WAS DRIVING. HE HAS NOW BEEN ADMITTED TO A SKILLED CARE FACILITY DUE TO SO MANY BROKEN BONES. HE WAS ON A MAJOR HIGHWAY IN MOTION WHEN HE WENT UNCONSCIOUS BOTH TIMES TOTALING BOTH VEHICLES. HE REMEMBERS GETTING IN THE CAR AND STARTING TO DRIVE AND THEN NOTHING. HE IS A HEALTHY 71 YEAR OLD MALE WHO HAS NO MEDICAL ISSUES THAT WOULD CAUSE THIS. THE FIRST ACCIDENT WAS ON AUGUST 7TH IN A 2016 EXPLORER AND THE SECOND ACCIDENT WAS ON 10-8-17 IN A 2015 EXPLORER

CAR SMELLS LIKE EXHAUST, THE SMELL IS LIKE EGG OR SOMETHING DEAD THE KEY WON'T COME OUT OF THE IGNITIONONCE I GOT THE KEY OUT THE CAR ELECTRICAL WAS STILL ON, THE KEY WAS OUT BUT EVERYTHING WAS ON AND BEEPING (ELECTRICAL PROBLEMS THAT ONGOING) WAS HAVING PROBLEMS WITH THE BREAKS, HAVE TAKEN VEHICLE IN A FEW TIMES REGARDING THIS ISSUE THE DRIVER SIDE WINDOW WON'T GO DOWN AND KEEPS SHAKING WHILE GOING DOWN. ONE IN A WHILE I STILL HEAR A TAPPING SOUND UNDER DRIVER SEAT THE AIR CONDITIONER IN THE CAR TAKES 5 TO 10 MINUTES TO GET COOL IN THE VEHICLE I HAVE ALL SERVICE REPORTS AND CAN PROVIDE MORE INFORMATION IN A REPORT I HAVE AND CAN SEND VIDEO THAT HAVE BEEN TAKEN OF THESE ISSUES. THANK YOU

THIS VEHICLE IS LEAKING CARBONONOXIDE AS MEASURED BY A METER. I HAVE HAD HEALTH EFFECTS CONSISTENT WITH CO EXPOSURE. THE DEALER FOLLOWED THE TSB IN AN ATTEMPT TO REPAIR THE CO LEAK. THE VEHICLE IS STILL REGISTERING A COUPLE LEAK ON THE METER. I DO NOT FEEL THAT THE VEHICLE CAN BE DRIVEN BY ME SAFELY. I HAVE REQUESTED THAT FORD BUYBACK THE VEHICLE OR ALLOW ME TO TURN THE VEHICLE IN 6 MONTHS BEFORE MY LEASE ENDS BUT FORD HAS REFUSED BECAUSE THEY HAVE SAID IT IS NOT A REQUIREMENT BY LOUISIANA LEMON LAW. I AM REQUESTING ASSISTANCE IN RETURNING THE DEFECTIVE AND UNSAFE VEHICLE TO FORD.

SINCE I PURCHASED THE VEHICLE I'VE EXPERIENCED A SMELL THAT I DESCRIBED AS BURNT FIREWORKS. I THOUGHT MAYBE THAT IT WAS BECAUSE IT WAS A TURBO CAR AND I'VE NEVER OWNED ONE PRIOR. I'VE HAD IT IN FOR THIS ISSUE ALREADY WHERE THEY REPLACED THE SEALS BUT I'M STILL SMELLING IT. I'VE ALSO HAD MY VEHICLE IN FOR SERVICE WHEN THE CABIN BEGAN FILLING WITH SMOKE VIA THE REAR AC VENTS. I WAS TOLD THAT THERE WAS A COOLANT LINE ABOVE THE EXHAUST THAT WASN'T TIGHTENED AT THE FACTORY. WHEN IT BAGAN TO LEAK, THE STEAM ROSE UP INTO THE CABIN. THERE'S CLEARLY A LEAK SOMEHOW IF THE STEAM FROM THE REAR OF MY VEHICLE GETS INTO THE CABIN. I'VE CONTACTED FORD NUMEROUS TIMES BUT THEY CONTINUE TO SAY THAT THERE IS NOTHING WRONG. I HAVE HAD TO PULL TO THE SIDE OF THE ROAD BECAUSE I BECAME LIGHTHEADED. THIS ISN'T RIGHT.

THE EXPLORER STILL HAS A STRONG EXHAUST SMELL IN THE CABIN WHEN ACCELERATING HARD. THE EXPLORER HAS HAD ALL OF THE FORD RECALLS, INCLUDING A NEW EXHAUST SYSTEM AND SEALING OF THE REAR SEAMS AND REPLACEMENT OF VARIOUS WATER DRAIN PLUGS.

EXHAUST VAPORS ENTER THE CABIN. THIS USUALLY OCCURS WHEN UNDER ACCELERATION SUCH AS PASSING; CLIMBING A GRADE OR MERGING ONTO A FREEWAY. THE FREQUENCY HAS BEEN INCREASING. THE LOCAL FORD DEALER COULD NOT HELP. I WAS TOLD BY FORD CUSTOMER SERVICE THAT IT ONLY AFFECTS POLICE EXPLORERS. THIS IS NOT TRUE, UNLESS MY VEHICLE WAS ORIGINALLY INTENDED TO GO TO A POLICE FORCE.

PLEASE RECALL THE 2011-2017 FORD EXPLORER. AS I AM SITTING HERE WATCHING THE WORLD NEWS, I JUST SAW THE NEWS PIECE ABOUT FORD WANTING TRY TO NOW REPAIR THEIR UNSAFE VEHICLES FOR CARBON MONOXIDE. FORD KNOWS THAT THESE VEHICLES CANNOT BE REPAIRED. THESE VEHICLES HAVE A TREMENDOUS AMOUNT OF ENTRY POINTS, THE ENTIRE VEHICLE WOULD HAVE TO BE DISASSEMBLED. I THEN SEE A COMMERCIAL FOR A LOCAL FORD DEALER ADVERTISING A NEW 2017 FORD EXPLORER FOR SALE. ARE YOU KIDDING ME, FORD IS STILL TRYING TO SELL THESE ROLLING GAS CHAMBERS TO UNSUSPECTING PEOPLE. WHAT HAPPENED TO THE ENGINEERING ANALYSIS THAT THE NHTSA WAS DOING? WHAT ARE THE RESULTS FROM THOSE FINDINGS? CRACKED EXHAUST MANIFOLDS! BUY YOURSELF A LOW LEVEL CARBON MONOXIDE DETECTOR AND TEST IT YOURSELF! FORD IS SAYING THEY HAVE NO PROOF CARBON MONOXIDE IS ENTERING CIVILIAN FORD EXPLORERS, I HAVE PROOF! (64PPM) THE CARBON MONOXIDE IS ENTERING THE VEHICLE UNDER ALL DRIVING CONDITIONS BUT THAT IS WHY IT IS WORSE WHEN PEOPLE ARE TRAVELING ON THE INTERSTATE EVERYONE IN THE VEHICLE IS GETTING SO SICK. THE MORE HEAT THE CRACKED EXHAUST MANIFOLD HAS TO DISSIPATE, THE LARGER THE CRACKS BECOME. THE MORE CARBON MONOXIDE AND EXHAUST FUMES ARE ENTERING THE CABIN OF THE VEHICLE FROM ALL OF THE ENTRY POINTS. FORD CANNOT STOP THIS PROBLEM WITH JUST SEALING UP A FEW OF THE ENTRY POINTS. STOP LYING TO THE PEOPLE. IT'S TIME FOR FORD TO PAY THE PRICE FOR WHAT THEY HAVE KNOWN ALL ALONG AND HAVE LIED ABOUT TO THEIR INNOCENT CUSTOMERS! FORCE FORD TO RECALL THESE VEHICLES! YOU HAVE THE POWER TO DO IT! WHAT ABOUT THE CONSUMERS, WE HAVE MADE THOUSANDS OF COMPLAINTS, WE CAN'T ALL BE IMAGINING THIS PROBLEM!

WHILE DRIVING FROM NEW HAMPSHIRE TO NEW YORK CITY AND FURTHER ONTO NEW JERSEY, I SUDDENLY NOTICED THAT THE LINES STARTED MOVING WEIRDLY AND THAT THINGS JUST WEREN'T NORMAL. I WAS DISORIENTED AND WAS HAVING TROUBLE CONCENTRATING ON DRIVING AND STAYING IN MY LANE. SO I ROLLED DOWN THE WINDOWS TO LET THE FRESH AIR IN AND THE POSSIBLE CARBON MONOXIDE OUT. I FOUGHT THROUGH THE NEXT 15 OR 20 MINUTES OF DISORIENTATION AND PERIODS OF HALLUCINATIONS TO GET TO NYC SAFE, BUT STILL SLIGHTLY OUT OF IT. FOUR DAYS LATER, I WAS IN THE MIDDLE OF NOWHERE, THE RAIN WAS POURING DOWN MAKING IT DIFFICULT TO SEE ALREADY AND THE THAT'S WHEN THE HALLUCINATIONS STARTED AGAIN. THE LINES SEEMED TO BE RUNNING PAST ME AND I DIDN'T FEEL LIKE I WAS MOVING, SORT OF LIKE ON A TREADMILL OR SOMETHING. I WAS CONFUSED, DIZZY, MY VISION WAS BLURRED, I WAS HAVING TROUBLE BREATHING AND IT FELT LIKE MY THROAT WAS BURNING. I DIDN'T NOTICE ANY SMELLS THOUGH, MY FIRST CLUE TO THE POISONING WAS THE HALLUCINATIONS. NOW I IMMEDIATELY ROLLED THE WINDOWS DOWN IN THE POURING RAIN TO TRY AND GET SOME FRESH AIR IN THE VEHICLE AND PUSHED MY FACE TOWARDS THE WINDOW. I WAS IN A PANIC THAT THE ISSUE WOULD GET WORSE AND THAT I WOULD POSSIBLY PASS OUT OR SWERVE INTO ONCOMING TRAFFIC. BUT THE TORRENTIAL DOWNPOUR OUTSIDE MADE IT UNSAFE TO PULL ONTO THE SMALL SHOULDER OF THE ROAD AND THERE WERE NO BUILDINGS TO STOP IN, SO I JUST KEPT THE WINDOWS DOWN WITH THE RAIN COMING IN AND KEPT DRIVING, STILL SUFFERING FROM THE SYMPTOMS. EVEN AFTER BEING BACK IN MY APARTMENT AND OPENING ALL THE WINDOWS TO GET SOME FRESH AIR IN, I WAS STILL HAVING TROUBLE BREATHING, MY CHEST FELT HEAVY, I WAS HAVING TROUBLE COMPLETING BASIC TASKS AND WAS DIZZY. I DECIDED TO GO TO THE ER WHERE I WAS TREATED FOR CARBON MONOXIDE POISONING AND DISCHARGED.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT CARBON MONOXIDE ENTERED THE VEHICLE WHILE THE VEHICLE WAS IDLING AND BEING DRIVEN. THE FAILURE OCCURRED WITHIN LESS THAN A YEAR OF OWNING THE VEHICLE. THE CONTACT WAS NAUSEOUS, LIGHT HEADED, AND BECAME ILL. A PASSENGER SUFFERED MEMORY LOSS AND TWO STROKES WITHIN MONTHS OF BEING IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER (GARY YEOMANS FORD LINCOLN, 1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342). THE DEALER STATED THAT SEVERAL REPAIRS WERE COMPLETED, BUT THERE WAS NO CARBON MONOXIDE TESTING. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE IF THEY COULD PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 25,499.

VEHICLE ONLY HAS 41000 MILES AND THE RACK AND PINION IS MAKING A CRACKING NOISE WHEN TURNING TO THE RIGHT. VEHICLE HAS NOT FAIL AS GETTING THE STEERING LOCK BUT NEEDS TO BE REPLACE TO PREVENT AN ACCIDENT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN EXHAUST ODOR WHEN ACCELERATING. THE FAILURE OCCURRED WITHOUT WARNING. BARTOW FORD (2800 U.S. 98 N, BARTOW, FL) STATED THAT IT WAS A KNOWN FAILURE WITH THAT MODEL OF VEHICLE, BUT THERE WAS NO REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,600.

TODAY IS OCTOBER 16, 2017 AND FORD IS SAYING THEY WILL DO COMPLIMENTARY REPAIRS TO OUR SUV. WELL IT MIGHT HELP IF THEY WOULD FIX THE RIGHT PART! FORD KNOWS THAT THE CARBON MONOXIDE AND EXHAUST FUMES ARE BEING RELEASED FROM THE CRACKED EXHAUST MANIFOLDS ON THESE VEHICLES BUT STILL ARE LYING TO THE CONSUMERS. FORD EXPLORERS HAVE OVER 80 ENTRY POINTS WHERE THESE EXHAUST FUMES ARE ENTERING THESE VEHICLES MAKING PEOPLE SICK! SO FORD CONTINUES TO LIE ABOUT WHAT IS REALLY GOING ON WITH THERE UNSAFE VEHICLES! SHAME ON YOU FORD MOTOR COMPANY FOR ALL OF YOUR COVER UPS. NO MORE FORD PRODUCTS. THEY SHOULD HAVE TO FILE BANKRUPTCY! PEOPLE NEED TO WAKE UP AND GOOGLE FORD EXPLORER CARBON MONOXIDE ON THE INTERNET. YOU WILL BE SHOCKED TO LEARN THE TRUTH ABOUT FORD AND THESE VEHICLES!

I PURCHASED MY VEHICLE IN 03/2015. I NOTIFIED THE DEALERSHIP OF A FUNNY ODOR AND WAS TOLD IT WAS BECAUSE THE CAR WAS NEW, BUT THAT IT WOULD GO AWAY. AS OF TODAY, THE ODOR REMAINS. IN THE FALL OF 2015, WE DROVE TO MY INLAWS HOUSE WHO LIVES APPROXIMATE 25-30 MILES FROM OUR HOME. MY GRANDDAUGHTER WHO WAS RIDING ON THE THIRD ROW SEAT WAS HARD TO WAKE UP WHEN WE GOT HOME. SHE WAS VERY DROWSY. AFTER GETTING HER IN THE HOUSE AND PREPARING HER FOR BED, I NOTICED SHE WASN'T BREATHING AND HER EYES BEGAN TO FLUTTER. SHE WAS TAKEN TO THE HOSPITAL BY AMBULANCE. WE LEARNED SHE HAD A SEIZURE. HER BROTHER ON THAT SAME NIGHT BEGAN THROWING UP, BUT WE THOUGHT IT WAS DUE TO NERVES. TEST WERE CONDUCTED, BUT DIDN'T REALLY TELL US NOTHING. ON 12/24/17, WE TOOK A ROAD TRIP THAT LASTED MORE THAN 4 HOURS DUE TO TRAFFIC. MY FAMILY WAS VERY SLEEPY AND SOME COMPLAINED OF HEADACHES. TWO DAYS LATER WE WERE BACK IN THE CAR SHOPPING AND SIGHTSSIGHTSEEING, WHEN MY GRANDDAUGHTER WHO WAS ON THE BACK SEAT BECAME UNRESPONSIVE. WE TOOK HER TO THE EMERGENCY ROOM AND WAS INFORMED SHE HAD ANOTHER SEIZURE. THEY RAN TEST AND WHEN WE RETURNED HOME, HER PRIMARY CARE DOCTOR HAD MORE TEST RAN. ON 09/02/2017, WE TOOK A VACATION (3 HR DRIVE) AND THE KIDS SAT ON THE 2ND ROW SEAT. MY GRANDSON VOMITTED AND MY GRANDDAUGHTER CRIED WHILE COMPLAINING OF A BAD HEADACHE. WE EXPERIENCED THE SAME THING AFTER RETURNING HOME. CALLED HER AFTERCARE ADVISE AND WAS ADVISED TO GIVE HER TYLENOL. AFTER SEEING NBC4 CARBON MONOXIDE REPORT, I CALLED THEM. MY TRUCK WAS TESTED AND CONFIRMED THE CARBON MONOXIDE IS COMING INTO THE CABIN OF THE CAR. IT WAS SUGGESTED THAT I NOT DRIVE THE CAR. I CALLED THE DEALERSHIP AND WAS ADVISE THEY ARE NOT ADDRESSING THE ISSUE AND THAT I SHOULD CALL FORD MOTOR COMPANY. I'VE PLACED TWO CALLS WITH NO RESPONSE FROM THEM. I'M CONCERNED AND FEARFUL.

EXHAUST SMELL IN CABIN AFTER WIDE OPEN THROTTLE (WOT) PERIOD ONTO HIGHWAY. EXHAUST SMELL IN CABIN IN GENERAL DURING VEHICLE OPERATION WITH HEAVY THROTTLE. THIS IS EVEN AFTER HAVING THE AFORMENTIONED REPAIRS PER FORD WITH THE LIFTGATE AND REAR SEALS AREA. SEE ATTACHED PICTURE. I BELIEVE SOME OF THE LEAK MAY BE DUE TO LACK OF EXHAUST MANIFOLD BOLTS

AFTER EVEN A MODERATE RAINFALL, THE VEHICLE LEAKS IN THE FRONT PASSENGER FOOTWELL AND FROM THE MAP LIGHT. THE LEAKING PRIMARILY OCCURS WHEN THE VEHICLE IS PARKED IN OUR DRIVERS. 5 REPAIR ATTEMPTS OVER THE COURSE OF SEVERAL MONTHS, INCLUDING A FULL REPLACEMENT OF THE SUNROOF, HAVE NOT FOUND OR RESOLVED THE PROBLEM. THE VEHICLE NOW SMELLS OF MOLD.

FORD EXPLORER POLICE WAS STATIONARY ON US HIGHWAY 59 NORTH. THE POLICE OFFICER IN THE DRIVER SEAT LOST CONSCIOUSNESS FOR APPROXIMATELY ONE HOUR AND 30 MINUTES. ANOTHER OFFICER CHECKED ON THE UNCONSCIOUS OFFICER AND FOUND HIM TO BE NOT ALERT AND UN RESPONSIVE, THEREFORE HE SUMMONED EMS AND REMOVED THE UNCONSCIOUS OFFICER FROM THE EXPLORER. EMS WAS ABLE TO GAIN CONSCIOUSNESS OF THE OFFICER BUT HE WAS DISORIENTED, UNAWARE OF WHERE HE WAS AND WHO HE WAS. OFFICER WAS PLACED ON OXYGEN AND TRANSPORTED TO LOCAL EMERGENCY ROOM WHERE HIS ARTERIAL BLOOD WAS TAKEN. ARTERIAL BLOOD WAS FOUND TO HAVE APPROXIMATELY 20% CONCENTRATION OF CARBON MONOXIDE. ARTERIAL BLOOD WAS TAKEN APPROXIMATELY ONE HOUR AFTER BEING REMOVED FROM THE EXPLORER AND 40 MINUTES OF BEING ADMINISTERED OXYGEN BY EMS.

AIRBAG LIGHT HAS COME ON FOR THE SECOND TIME. THE VEHICLE IS CURRENTLY AT APPROXI MATELY 62,000 MILES. THE PREVIOUS TIME THE AIRBAG CAME ON WAS FOR DEFECTIVE SEATBELTS WITH THE AIRBAGS IN PASSENGER COMPARTMENT. ALSO, A SMELL OF SULFUR IS COMING FROM THE AIR VENTS WHEN THE AIR CONDITIONING IS ON. THE SMELL IS STRONGEST WHEN THE CAR IS STATIONARY. WHEN THE CAR IS TRAVELING AT HIGHWAY SPEEDS WITHOUT A/C ON, THERE IS NO ODOR.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 70 MPH, THE VEHICLE JERKED. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED AT A LOW SPEED. THE ENGINE STALLED AND THE VEHICLE LOST POWER SUDDENLY. THE POWER TRAIN FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JORDON FORD, LTD (13010 I-35, SAN ANTONIO, TX 78233 (210) 653-3673), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,400.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. AFTER OPERATING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AUTONATION FORD (8252 S BROADWAY, LITTLETON, CO 80122), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. ...UPDATED 11/15/17 *BF UPDATED 9/7/18*JB

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A CARBON MONOXIDE ODOR ENTERED FROM THE AIR VENT. THE VEHICLE WAS TAKEN TO MCCOMBS FORD WEST (7111 NW LOOP 410, SAN ANTONIO, TX 78238), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,398. THE VIN WAS NOT PROVIDED.

EXHAUST SMELL COMES OUT OF AC VENT WHEN THE VEHICLE IS DRIVEN UNDER HIGH RPM CONDITIONS (3500 PLUS), DRIVING UPHILL, AND HARD ACCELERATION. VEHICLE IS A 2015 FORD EXPLORER BASE MODEL. FORD DEALER IN ALEXANDRIA, VA (OURISMAN FORD) CHECKED VEHICLE WHEN SUV WAS UNDER 5000 MILES. TOLD US THAT IT IS NORMAL. VEHICLE HAS 36K MILES NOW AND STILL HAS THAT EXHAUST SMELL UNDER SAID DRIVING CONDITIONS. I WAS TOLD BY DEALER SERVICE ADVISER AT LAST OIL CHANGE THAT ONLY POLICE CARS HAVE THIS ISSUE. A QUICK SEARCH ON THE INTERNET AS WELL AS NHTSA STATES A LOT OF COMPLAINTS ABOUT THIS FROM NON-POLICE CARS. EXHAUST SOMETIMES SMELLS LIKE SULFUR (ROTTEN EGG) SMELL.

CARBON MONOXIDE LIKE LEAK INTO THE CABIN FORD DID NOT FIX WHEN WE WENT TO THE DEALERSHIP

OCTOBER 1, 2017. HERE WE GO AGAIN! HOW MANY FORD CUSTOMERS HAVE TO CONTINUE TO MAKE COMPLAINTS ON THE NHTSA WEBSITE BEFORE THE NHTSA FORCES FORD TO RECALL THE FORD EXPLORERS THAT OBVIOUSLY CANNOT BE FIXED! WHAT ARE YALL DOING? WHY IS THERE NO RECALL FOR THIS TRASH VEHICLE THAT FORD IS CONTINUING TO BUILD AND SELL TO UNKNOWINGLY INNOCENT VICTIMS. AND I SAY VICTIMS BECAUSE THEY ARE COMMITTING FRAUD BY SELLING THIS TRASH! AND YES I AM PISSED! YOU SAY YOU HAVE NO MEDICAL EVIDENCE TO SUPPORT THE CARBON MONOXIDE CLAIMS. THAT IS A LIE! WHAT ABOUT THE HENDERSON, LA POLICE OFFICER THAT SUBMITTED THE BLOOD TEST RESULTS TO CBS NEWS AND SHE IS NOT THE ONLY ONE. . REALLY PEOPLE, ALOT OF GOOD IT IS DOING TO MAKE ALL THESE COMPLAINTS. DO YOUR JOB, RECALL THIS VEHICLE AND HOLD FORD ACCOUNTABLE FOR THIS S---! MAYBE NEXT TIME THEY WON'T BE SO QUICK TO SELL THIS TRASH AND TAKE PEOPLE'S MONEY. I AM BEYOND PISSED I AM FURIOUS! WOULD YOU WANT YOUR FAMILY IN A FORD EXPLORER. THIS IS NOT JUST POLICE INTERCEPTOR MODELS! I AM SO TIRED OF HEARING ALL OF FORDS LIES AND BS! LOOKS LIKE THE NHTSA IS NOT WORKING FOR THE CONSUMERS BUT FOR FORD. AND YOU CAN TAKE MY COMMENT HOWEVER YOU WANT TO. I AM SURE I AM NOT THE ONLY ONE THAT IS FURIOUS! LETS SEE HOW MUCH LONGER THIS WILL CONTINUE TO GET IGNORED. YOU SHOULD BE ASHAMED OF YOUR ACTIONS OR LACK OF. MAYBE YOU ALL SHOULD BUY THEM AND DRIVE THEM.

FORD EXPLORER 2015 WITH 38,000 MILES. CAR VIOLENTLY JERKED ON HIGHWAY AND COMPLETELY SHUT OFF ENGINE WITH NO THROTTLE RESPONSE. WE WERE ALMOST HIT MULTIPLE TIMES BY OTHER DRIVERS BECAUSE WE HAD NO CONTROL. WRENCH SYMBOL WAS ON THE DASH AND BELIEVE IT IS A THROTTLE BODY ISSUE. THIS IS A KNOWN ISSUE AND CANNOT BELIEVE THEY ARE STILL SELLING THIS VEHICLE OR VEHICLES WITH THIS PROBLEM.

EXHAUST FUMES ENTER CABIN WITH MODERATE TO HEAVY ACCELERATION THROUGH THE A/C SYSTEM AND IN RECIRCULATION MODE CAUSING NAUSEA AND HEADACHE.

WITH THE A/C ON AND YOU ACCELERATE AND THE LET OFF A SMELL OF EXHAUST FUMES OVER TAKE THE PASSENGER AREA OF THE VEHICLE. WITH THE WINDOWS DOWN THE SMELL IS NOT AS BAD BUT STILL VERY NOTICEABLE.

10AUG2017 - WHEN GETTING IN MY CAR AFTER WORK IT WAS EXTREMELY HOT. MY CAR HAD BEEN PARKED IN THE PARKING LOT ALL DAY WITHOUT ANY SHADE - SO THE TEMPERATURE INSIDE THE CAR WAS SOARING. I TURNED THE AIR CONDITIONING ON TO FULL BLAST TO KEEP FROM SWEATING AND LEFT THE PARKING LOT. WHILE DRIVING THE 7 MILES FROM MY OFFICE TO THE PALM BAY FORD DEALERSHIP I OPENED THE SUNROOF IN HOPES THAT THE CAR WOULD COOL DOWN QUICKER. IMMEDIATELY I BEGAN FEELING LIGHT HEADED. MY HEAD BEGAN SPINNING AND I STARTED FEELING SICK TO MY STOMACH. IN ONLY A FEW SHORT MINUTES I STARTED LOSING VISION IN MY RIGHT EYE. I NEVER SMELLED ANYTHING THROUGH THE VENTILATION SYSTEM SO I OPENED THE WINDOW TO TRY AND GET MORE AIR THINKING IT WOULD HELP CALM ME. IT MADE IT EVEN WORSE. I WAS TERRIFIED - I COULDN'T SEE TO PULL OVER BUT WASN'T SURE IF I SHOULD KEEP DRIVING. I COULD ONLY MAKE OUT THE CAR IN FRONT OF ME - IT WAS RUSH HOUR TRAFFIC WITH BUMPER TO BUMPER CARS. I THOUGHT IF I PULLED OVER IT WOULD TAKE LONGER FOR SOMEONE TO GET TO ME IN A PARKING LOT THAN IF I CONTINUED DRIVING - I WAS ABOUT 3 MILES FROM THE DEALERSHIP. BY THE TIME I PULLED IN TO THE DEALERSHIP IT WAS ALL I COULD NOT TO THROW UP. AFTER BEING AT THE DEALERSHIP FOR 30 MINUTES I STARTED FEELING BETTER. WE SPOKE TO THE SERVICE REP, ROSE, AND SHE DOCUMENTED THE INCIDENT IN THE SERVICE RECORD. WE TALKED ABOUT THE NEWS REPORTS REGARDING THE ISSUES PLAGUING THE EXPLORERS. SHE CHECKED THE ONLINE SERVICE REPORTS FOR MY CAR AND SHE SAID IT SHOWED GREEN (NO RECALLS OR TSBS). I WAS SHOCKED AND COULDN'T BELIEVE MY CAR HAD NOT BEEN NOTED AS NEEDING THE EXHAUST REPLACED AFTER ALL THE REPORTED ISSUES WITH THE 2015 EXPLORER. SHE SAID IT WOULD BE A WEEK BEFORE THE CAR WAS FIXED SO WE LEFT IN MY HUSBAND'S TRUCK. THIS WOULD BE THE SECOND TIME I'VE HAD THE CAR INTO THE SHOP FOR EXHAUST LEAKS/ISSUES

I HAVE BEEN EXPERIENCING PROBLEMS WITH THE EXHAUST ON MY 2015 FORD EXPLORER. EVER SINCE I BOUGHT THE CAR THERE'S A STRONG EXHAUST SMELL IN THE CAB OF THE CAR WHEN YOU ACCELERATE ENOUGH TO MAKE THE CAR DOWNSHIFT TO PICK UP SPEED. WE TOOK THE CAR INTO THE DEALERSHIP SHORTLY AFTER BUYING THE CAR AND IT SEEMED TO BE OK. WHEN TAKING THE CAR ON VACATION IN AUG 2017 TO THE MOUNTAINS WE ONCE AGAIN BEGAN SMELLING THE EXHAUST FUMES AGAIN. AS THE MAIN DRIVER, I HAVE BEEN EXPERIENCING TERRIBLE HEADACHES WHEN DRIVING THE CAR - FINE BEFORE I GET IN, HEADACHE WITHIN MINUTES, AND THEN FINE AFTER BEING OUT OF THE VEHICLE FOR ABOUT 30 MINUTES OR MORE. WE TOOK THE CAR TO A DIFFERENT DEALERSHIP WHO KEPT IT FOR A WEEK STATING THEY INSTALLED A COMPLETELY NEW EXHAUST SYSTEM FROM THE CATALYTIC CONVERTER TO THE BACK OF THE VEHICLE (AS DESCRIBED IN THE TSB). ON THE WAY TO THE DEALERSHIP IN AUG 2017 I EXPERIENCED A PARTIAL BLACKOUT ON THE WAY TO THE DEALERSHIP. IT WAS A VERY HOT DAY, I WAS DRIVING IN HEAVY CITY TRAFFIC GOING FROM LIGHT TO LIGHT, I HAD THE AIR BLASTING IN MY FACE, I OPENED THE SUN ROOF AND IMMEDIATELY STARTED TO FEEL AS I WAS BEING DRUGGED. EXTREMELY DIZZY, SICK TO MY STOMACH, AND BEGAN LOSING VISION IN MY RIGHT EYE. THANK GOODNESS THE DEALERSHIP WAS WITHIN 7 MILES - BUT I BARELY MADE IT WITHOUT PASSING OUT. I ENDED UP IN THE EMERGENCY THE FOLLOWING DAY FOR EXTREME HEADACHES AND GROGGINESS. NOW WE ARE AGAIN EXPERIENCING VERY STRONG EXHAUST FUMES WHEN THE CAR DOWNSHIFTS. THIS IS THE SAME ISSUE REPORTED BY THE SHERIFF DEPUTIES AS MY INCIDENT IS VERY SIMILAR TO WHEN THE DEPUTY BLACKED OUT AT THE WHEEL AND CRASHED THIS SUMMER. IT DOESN'T SEEM FORD KNOWS HOW TO FIX THE PROBLEM AND THEY ARE NOT ACKNOWLEDGING THIS IS A 'CONSUMER' PROBLEM. NOT JUST A PROBLEM WITH DEPUTY VEHICLES.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT NOTICED A STRONG ODOR OF EXHAUST FUMES EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED. THE ODOR WAS ONLY PREVALENT WHEN THE ACCELERATION PEDAL WAS DEPRESSED. THE ISSUE LASTED APPROXIMATELY TWO YEARS. THE VEHICLE WAS TAKEN TO AUTONATION FORD IN FT LAUDERDALE, FLORIDA FIVE TIMES FOR DIAGNOSTIC TESTING AND REPAIRS. THE DEALER ALSO REPLACED AIR FILTERS, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,710.

EXHAUST SMELL COMING INSIDE VEHICLE ON PASSENGER SIDE DURING ACCELERATION.

VEHICLE WILL INTERMITTENTLY NOT REGISTER BEING IN PARK EVEN WHEN THE SHIFT CONTROL IN THE PARK POSITION. REQUIRES MULTIPLE SHIFTS OUT OF PARK AND BACK TO REGISTER CORRECT SETTING. VEHICLE POWER STAYS ON UNTIL THE ISSUE IS RESOLVED WHICH CAN DRAIN THE BATTERY. IF THE SENSOR COMPLETELY FAILS VEHICLE CAN BE LEFT INOPERABLE. FORD IS AWARE OF THE ISSUE AND HAS INCREMENTED THE SHIFT ASSEMBLY PART BUT HAS NOT NOTIFIED CUSTOMERS NOR TAKEN ANY ACTION FOR RECALL OR TSB.

AIRBAG LIGHT STAYS ON AND WON'T GO OFF

DRIVING ON SMALL HIGHWAY 55-60 MPH. DASH WARNINGS DING AND FLASH POWER STEERING ASSIST FAILURE, TERRAIN MANGEMENT SYSTEM FAULT, SERVICE ADVANCE TRAC. VEHICLE SUDDENLY LOSES POWER STEERING AND FOUND IT VERY DIFFICULT TO MAKE TURN INTO PARKING LOT. RESTARTED CAR HOPING IT WAS A GLITCH...I WAS LOW ON WIPER FLUID AND PRESSED OK. (SEEMED TO HAPPEN IMMEDIATELY AFTER PRESSING BUTTON ON STEERING WHEEL). ALL WAS NORMAL AND DROVE HOME. THIS CONTINUED TO HAPPEN AFTER SEVERAL DAYS AND WOULD CORRECT ITSELF UPON RESTARTING CAR. I WAS LUCKY TO BE DRIVING IN LIGHT TRAFFIC. I HAVE MADE ARRANGEMENTS TO HAVE VEHICLE DIAGNOSED AND REPAIRED. AFTER READING MANY COMPLAINTS, I AM SUSPECTING THE STEERING RACK NEEDS TO BE REPLACED.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50 MPH, THE ODOR OF EXHAUST FUMES WAS PERCEIVED INSIDE THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (CROSS ROADS FORD, 88 DALE JARRETT BLVD, INDIAN TRAIL, NC 877-660-7530) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT A KNOWN ISSUE. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

WE HAVE AN EXHAUST LEAK IN OUR VEHICLE NEW EXHAUST SYSTEM DONE ONCE, SEALED 3X. FORD CORPORATE OR DEALERSHIP WILL NOT WORK WITH US TO REPLACE THE VEHICLE. ALL HAPPENED UNDER ORIGINAL MANUFACTURER WARRANTY. EXHAUST COMES INTO PASSENGER CABIN UPON EXCELLING. NOW WE HAVE TO DRIVE WITH A WINDOW OPEN AS TO KNOW BE CONSUMED BY CARBON MONOXIDE. SPOUSE HAS HAD MRI FOR DIZZINESS, CONFUSION, HEADACHES. TESTING CAME BACK NORMAL BUT NO BLOOD WORK WAS DONE FOR CARBON MONOXIDE POISIONING.

EXHAUST SMELL IN VEHICLE FOR PAST THREE (3) YEARS AFTER HAVING FORD COMPLETE TECHNICAL CHANGES FROM FORD MOTOR COMPANY.

WHEN DRIVING, THERE'S AN ODOR THAT SOMETIMES GET REALLY STRONG. YOU CAN REALLY SMELL IT WHEN THE AC IS ON RECIRCULATE. IT SO BAD AT TIMES, I HAVE TO ROLL DOWN THE WINDOWS. MY WIFE HAS BEEN GETTING HEAD ACHES FROM RIDING IN THE CAR AS WELL. WE HAVE 3 CHILDREN, THIS IS GETTING TO BE A SERIOUS CONCERN TO US L, AS IT COULD BE HARMING OUR CHILDREN. IT HAPPENS ALL THE TIME AT ANY SPEED.

THIS IS MY 2ND UPDATED COMPLAINT ON CARBON MONOXIDE ENTERING OUR VEHICLE. AFTER FORD DENYING THAT CARBON MONOXIDE IS NOT ENTERING THE CIVILIAN FORD EXPLORERS, WE PURCHASED A PYLE (PCMM05) LOW LEVEL CARBON MONOXIDE DETECTOR. IT REGISTERS CARBON MONOXIDE LEVELS STARTING AT O PPM. WE PUT THE DETECTOR IN OUR VEHICLE, STARTED IT AND DID NOT MOVE THE VEHICLE AND THE DETECTOR IMMEDIATELY JUMPED TO 5. AFTER THAT WE DROVE THE VEHICLE IN CITY TRAFFIC AND THE DETECTOR THEN JUMPED BACK AND FORTH FROM 10 TO 14 PPM. AFTER THAT WE GOT ON THE INTERSTATE AND DROVE 70 TO 75 AND THE DETECTOR RANGED FROM 23PPM TO 64PPM IN ONLY A 30 MINUTE PERIOD. WE SPENT A TOTAL OF ONLY 2 HOURS IN OUR SUV DOING THIS TESTING. AFTER THAT WE RETURNED HOME AND WERE SICK WITH HEADACHES, NAUSEA, VOMITTING, CHEST PAINS, AND JUST FEELING SICK FOR 6 DAYS. WE ARE CURRENTLY NOT DRIVING THE VEHICLE BECAUSE OF ALL OF THESE ISSUES THAT WE HAVE PROVEN WITH OUR OWN CARBON MONOXIDE DETECTOR. SO IF FORD THINKS THERE IS NOTHING WRONG WITH OUR VEHICLE, PLEASE BUY IT BACK AND PUT YOUR FAMILY IN. FORD YOU SHOULD BE ASHAMED OF WHAT YOU ARE DOING TO HARD WORKING PEOPLE THAT ARE HAVING TO PAY AND DRIVE THESE ROLLING GAS CHAMBERS. YOU NEED TO BE HELD ACCOUNTABLE AND I KNOW WE ARE NOT THE ONLY ONES THAT FEEL THIS WAY. DO ANY OF YOUR FORD EXECUTIVES DRIVE EXPLORES WITH THE SAME PROBLEMS? YOU SHOULD HAVE TO DRIVE THEM AND EXPERIENCE ALL OF THE SICKNESS! DO YOU NOT HAVE ANY REGARD FOR YOUR CUSTOMERS? QUIT LYING AND DENYING THETRUTH! AND STAY OFF THE TV GIVING FALSE STATEMENTS ABOUT CARBON MONOXIDE NOT BEING IN CIVILIAN FORD EXPLORERS! WE ALL KNOW THAT IS NOT TRUE! HOPEFULLY FORD WILL DO THE RIGHT THING WITH ALL OF THIS AND BE RESPONSIBLE FOR THEIR INFERIOR PRODUCT. QUIT WASTING TIME AND DO IT. SOMEONE DO SOMETHING, WE ARE PAYING FOR SOMETHING WE CAN'T EVEN USE OR BE SAFE IN.

MY WIFE WAS DRIVING AT HIGH SPEED ON INTERSTATE HIGHWAY. NOTICED SUDDEN LOSS OF ABILITY TO STEER. NUMEROUS WARNING AND MESSAGES APPEARED ON DASH ALONG WITH AUDIBLE ALARMS. THANKFULLY WAS ABLE TO PULL OVER TO SIDE OF ROAD AND STOP. SEEMED TO BE COMPLETE LOSS OF POWER STEERING.WAS ABLE TO GET VEHICLE HOME BUT VEHICLE WAS VERY HARD TO STEER. HAD VEHICLE TOWED TO LOCAL FORD DEALERSHIP. CODE REVEALED FAILED STEERING RACK. $1800 TO REPLACE STEERING RACK. VEHICLE HAD 51449 MILES. CONTACTED FORD CONSUMER RELATIONS-ASKED HER TO TRIGGER A RECALL. I TOLD HER, IN MY OPINION, THIS IS A DANGEROUS FLAW THAT COULD HAVE CAUSED A DISASTEROUS COLLISION. SHE STARTED A FILE AND WOULD BE IN TOUCH WITH MY LOCAL DEALER, IN HOPES THAT THERE MAY BE A POSSIBLE "FINANCIAL ASSISTANCE" SITUATION. SERVICE ADVISER AT LOCAL DEALERSHIP SAID THERE IS NO RECALL BECAUSE THE NUMBERS AREN'T THERE ON THIS MODEL YEAR TO CONSIDER IT DANGEROUS ENOUGH TO RECALL THE VEHICLE FOR THIS PROBLEM. I BELIEVE, IN THIS SITUATION, FORD MOTOR COMPANY IS PUTTING PROFITS AHEAD OF SAFETY. I HAD NO CHOICE BUT FIX THE VEHICLE AND AM QUITE CONFIDENT THAT THE STEERING RACK INSTALLED IS OF THE SAME CRAPPY QUALITY AS THE ONE THAT FAILED. AS OF 4 WEEKS LATER, I HAVE YET TO HEAR BACK FROM MY DEALER OR FORD MOTOR COMPANY ABOUT ANY "FINANCIAL ASSISTANCE". WHAT A JOKE. VERY DISSATISFIED WITH THE RESOLUTION OF THIS PROBLEM BECAUSE THESE STEERING RACKS ARE FAILING ALL OVER THE COUNTRY.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE BATTERY TERMINAL CAUSED THE BATTERY TO CORRODE. IN ADDITION, THE BATTERY FRACTURED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TERMINAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.

CONSOLE STARTED FLASHING "SERVICE STEERING ASSIST SOON" AND "TRACTION ASSIST FAILURE". WOULD CLEAR UP WHEN CAR RESTARTED. NEVER LOST STEERING DURING THIS 2 WEEK TIME. JULY 9TH, 2017, DRIVING 70 MPH ON 405 FREEWAY NEAR LONG BEACH, CA, FLASHED "STEERING ASSIST FAILURE" AND LOST POWER STEERING. TRACTION ASSIST FAILURE LIGHT AS WELL. GOT THOUGH TRAFFIC, SLOWED DOWN AND EXITED WITHOUT ANY POWER STEERING, STOPPED AND RESTARTED AND ISSUE WENT AWAY. CALLED DEALER AND TOOK CAR IN THE NEXT MORNING. THEY RESET CODES AND SAID "IF IT HAPPENS AGAIN BRING IT BACK IN." WHICH SCARED ME. 9 DAYS LATER LOST STEERING TURNING INTO WORK PARKING LOT THEN LOST STEERING 3 MORE TIMES WITHIN 24 HOURS. TOOK TO DEALER AND THEY HAD TO REPLACE THE ENTIRE EPAS RACK AND PINION SYSTEM FOR $1916.79. THE CAR HAD 46,7K MILES AND ONLY HIGHWAY DRIVING. OUTSIDE OF WARRANTY AS THEY DON'T CONSIDER THIS POWERTRAIN. HAD I BEEN IN A TURN OR EXIT RAMP OFF FREEWAY WOULD HAVE BEEN A CRASH FOR CERTAIN.

MY 2015 FORD EXPLORER FILLS WITH EXHAUST FUMES ANYTIME I ACCELERATE HARD, SUCH AS PASSING, ACCELERATING TO GET ON THE INTERSTATE ("ON RAMP") ETC. I HAVE TAKEN THE VEHICLE TO THE FORD DEALERSHIP 5 TIMES. THEY ALLEGEDLY CHANGED THE TAILGATE GASKETS TWICE AND REAR PART OF EXHAUST SYSTEM AND WHO KNOWS WHAT. THE CAR STILL DOES IT. I HAVE TO ROLL DOWN THE WINDOWS TO CLEAR OUT THE FUMES. I BECOME VERY SLEEPY WHILE DRIVING THE VEHICLE AT TIMES. I HAVE SCARED MYSELF SEVERAL TIMES, DRIFTING OUT OF MY LANE. I PARTIALLY WIND DOWN THE WINDOWS. WE HAVE BEEN SUFFERING WITH THIS FOR 2-3 YEARS. ONE DAY I WAS DRIVING WITH ALL OF THE WINDOWS DOWN AND ACCELERATED A LITTLE HARD TO WHERE THE TRANSMISSION DOWN SHIFTED AND THE WHOLE CABIN FILLED WITH FUMES. SO THE PROBLEM MUST BE COMING FROM THE FRONT AND NOT THE BACK. COMING FROM THE ENGINE COMPARTMENT AND NOT THE EXHAUST PIPES OR DEFECTIVE TAILGATE GASKETS. PLEASE ADVISE. THANK YOU

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE DRIVER PULLING INTO THE DRIVEWAY, THE GEAR WAS SHIFTED INTO PARK. THE DRIVER WAS IN THE PROCESS OF EXITING THE VEHICLE WHEN IT SUDDENLY REVERSED DOWN THE DRIVEWAY, DRAGGING THE DRIVER BY THE DOOR. THE DRIVER WAS ABLE TO QUICKLY GET BACK INTO THE VEHICLE TO SHIFT THE GEAR BACK INTO PARK. THE DRIVERS SIDE DOOR HOWEVER, WAS UNABLE TO BE CLOSED AFTER THE FAILURE. THE DRIVER SUSTAINED INJURIES TO THE RIGHT KNEE AND ABRASIONS. MEDICAL TREATMENT WAS REQUIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V464000 (PARKING BRAKE). THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE IF THEY COULD INVESTIGATE AND PROVIDE A SOLUTION. THE CONTACT AND THE DRIVER WERE UNCERTAIN IF THE MANUFACTURER WOULD BE ABLE TO PROVIDE A SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I WAS DRIVING MY 2015 EXPLORER ABOUT 55 MPH, COMING UP TO A DRIVEWAY I NEEDED TO TURN INTO A FEW HUNDRED FEET AWAY. SUDDENLY THE CAR LURCHED AND WARNING SIGNALS POPPED UP ON MY DASH. IT ALERTED ME MY COLLISION WARNING SENSORS FAILED AND SERVICE ADVANCE TRAC. I ATTEMPTED TO BRAKE AND SLOW DOWN FOR MY TRIM AND REALIZED I HAD LOST POWER BRAKES AS WELL AS POWER STEERING IN MY ATTEMPT TO TURN INTO THE DRIVEWAY. I NARROWLY MISSED HITTING A TREE WHILE MAKING THE TURN INTO THE DRIVEWAY. I COASTED TO A STOP AND IMMEDIATELY RAN A VEHICLE DIAGNOSIS. IT SUGGEST I SHUT THE VEHICLE OFF AND TURN IT BACK ON TO SEE IF THE CODES CLEARED. WHEN I TURNED THE VEHICLE ON ALL WARNING WERE STILL DISPLAYED BUT BRAKES AND STEERING RETURNED. MY LOCAL FORD WAS FAIRLY CLOSE SO MY FATHER IN LAW ATTEMPTED TO DRIVE IT THERE AND SUDDENLY ALL CODES CLEARED OUT OF THE VEHICLE.

SINCE LEASING THIS CAR NEW IN 2015, WE HAVE EXPERIENCED ON MANY OCCASIONS, ESPECIALLY AFTER ACCELERATION, A STRONG EXHAUST SMELL ENTER THE PASSENGER COMPARTMENT OF THE VEHICLE. BEING AN AUTOMOTIVE INSTRUCTOR,I WAS ABLE TO ACCESS TECHNICAL SERVICE BULLETINS REGARDING THIS ISSUE BUT THEY WERE RELATED TO MODIFICATIONS TO THE REAR AIR CONDITIONING UNIT. WE EXPERIENCED THE SMELL EVEN WITH THE AC OFF. I AM VERY CONCERNED ABOUT THE LONG TERM HEALTH EFFECTS OF THE DEADLY EXHAUST GASES ENTERING THE CABIN AND BEING EXPOSED TO MY FAMILY INCLUDING CHILDREN AND GRANDCHILDREN. I ALSO FIND IT RIDICULOUS THAT A MANUFACTURER WITH A LONG HISTORY OF FORD MOTOR COMPANY WOULD ALLOW THIS TO GO ON FOR SO LONG AS I HAVE LEARNED.

WHILE DRIVING ON THE HIGHWAY I PASSED OUT AND DROVE OFF THE HIGHWAY. I WAS JOLTED AWAKE AFTER HITTING BUMPS ON THE SIDE ON THE ROAD. I FORCED A SEMI OFF THE ROAD. REGAINED CONTROL AND STOPPED AT THE NEXT EXIT. TOOK CAR TO FORD DEALER AND FOUND TSB 16-0165 RELATED TO ISSUE. HAD CAR REPAIRED, I'M NOT REALLY SURE IF IT IS FIXED.

SUFFERING FROM AN EXHAUST SMELL THAT ENTERS THE VEHICLE WHENEVER IT IS UNDER HARD ACCELERATION OR UNDER LOAD, SUCH AS DRIVING UP A HILL. MULTIPLE ATTEMPTS HAVE BEEN MADE TO FIND THE CAUSE OF THE ISSUE BY THE DEALERSHIP IT WAS PURCHASED FROM WITH NO RESOLUTION. ENTERS THE CABIN WORSE WITH THE REAR AIR TURNED ON, EVEN AFTER THE FIXES WERE DONE TO SEAL THE CAR BY THE DEALER. NOTICEABLE WHEN EXITING THE VEHICLE, THE SMELL IS ALL AROUND THE OUTSIDE FOR A FEW SECONDS AFTER STOPPING.

VEHICLE LEAKING EXHAUST INTO CABIN!! WHILE IN MOTION WITH AC ON AFTER 1 HOUR OR MORE DRIVE ON HIGHWAY--SYMPTOMS OF CARBON MONOXIDE POISONING PRESENT. BROUGHT INTO FORD DEALER WHO GAVE ME THE RUN AROUND ABOUT MOULDINGS. EITHER WAY, MYSELF AND MY INFANT HAVE BEEN EXPOSED TO LACE ON MONOXIDE WHILE DRIVING THIS VEHICLE THAT WE PURCHASED LESS THAN 1.5 YEARS AGO. HAVE EXPERIENCED THESE SYMPTOMS A NUMBER OR TIMES, LIKE WHILE PREGNANT BUT THOUGHT IT WAS MORNING SICKNESS U TIL THIS SUMMER WHEN I WAS PHYSICALLY ILL TWICE AS A RESULT OF HIGHWAY TRAVEL.

TL* THE CONTACT DROVE A 2015 FORD EXPLORER (CORPORATE VEHICLE). WHILE DRIVING VARIOUS SPEEDS WITH THE AIR CONDITIONER ACTIVATED, A STRONG ODOR OF SULFUR WAS NOTICED INSIDE THE VEHICLE, WHICH GAVE THE CONTACT A HEADACHE. THE CONTACT WAS CONCERNED FOR HER SAFETY AND TOOK THE VEHICLE TO SOUTH BAY FORD (LOCATED AT 5100 W ROSECRANS AVE, HAWTHORNE, CA 90250). THE DEALER DIAGNOSED THAT THE EXHAUST WAS LEAKING AND, SINCE THE AIR CONDITIONER WAS ON, IT CREATED A VACUUM INSIDE THE VEHICLE. THE TECHNICIAN STATED THAT UNLESS SHE DROVE WITH THE WINDOWS DOWN, THE EXHAUST ODOR WOULD CIRCULATE THROUGH THE AIR VENTS INSIDE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 32,167.

EXHAUST ODER IN PASSENGER CABIN WHEN ACCELERATING. 6 TIME IN THE SHOP. ODER IS GETTING MORE INTENSE AND HEAVIER AS TIME PASSES. LOCAL FORD DEALER REFUSES TO SERVICE MY CAR AND SAID NO FIX IS AVAILABLE AT THIS TIME. LOCAL DEALER SAID FORD WILL NOT REIMBURSE FOR REPAIR. LAST REPAIR 6/28/2017 THIS PROBLEM HAS BEEN IN THE CAR FROM BEFORE 10,000 MILES.

ALTHOUGH THE CURRENT EXHAUST RECALL IDENTIFIES YEARS 2011-16, I EXPERIENCE EXHAUST FUMES IN THE CABIN OF MY 2015 FORD EXPLORER. I TRAVEL AS A SALE REP, I GET A GOOD NIGHT SLEEP, BUT AT TIME FIND MYSELF FEELING SLEEPY AT TIMES ON LONG HIGHWAY TRIPS, AND AT TIMES CAN SMELL EXHAUST UPON ACCELERATION. I PURCHASED THE VEHICLE DECEMBER 2010 / JANUARY 2011.

AUGUST 24, 2015 I WAS DRIVING TO A 7:00 PM EXERCISE CLASS .I WAS TALKING TO MY MOTHER VIA BLUETOOTH WHEN I SUDDENLY BLACKED OUT AND DROVE ACROSS THE SERVICE ROAD AND ALL 4 LANES BOTH NORTH AND SOUTH OF 287 . I WAKE TO EMERGENCY RESPONDERS PULLING ME FROM THE CAR AND PUTTING ME INTO A AMBULANCE , MY MOTHER COULD HEAR ALL OF THIS. I WAS TAKEN TO HOSPITAL AND HAD MULTIPLE TESTS RUN BUT NOTHING WAS FOUND . AFTER I WAS DISCHARGED I HAD SEVERAL MORE TESTS RUN AND AGAIN NOTHING WAS FOUND. $18,000 DAMAGE TO CAR , MEDICAL BILLS , MISSED WORK AND I HAD TO RETEST TO KEEP MY DRIVERS LICENSE BUT I NEVER COULD FIND A CAUSE. SPRING 2017 A FRIEND SENT ME A ARTICLE ABOUT FORD EXPLORERS LEAKING CARBON MONOXIDE INTO THE CABINS . THIS MADE COMPLETE SENSE. I PURCHASED A DETECTOR AND HAVE HAD IT TO GO OFF TWICE. I AM REPORTING THIS BECAUSE FORD NEEDS TO ADDRESS THIS ISSUE . THEY HAVE SAID THIS ONLY HAPPENS IN MODIFIED POLICE VEHICLES BUT I CAN TELL YOU BY MY EXPERIENCE THAT IS NOT TRUE.

CO2 LEAKING INTO THE CABIN OF OUR VEHICLE. WE HAVE INSTALLED A CO2 DETECTOR THAT HAS GONE OFF TWICE SINCE WE HAVE OWNED THE VEHICLE. CALLED FORD TWICE, HAD IT SERVICED ONCE AND IT IS STILL AN ISSUE.

PASSENGER CABIN FILLS WITH EXHAUST FUMES DURING RAPID ACCELERATION.

EVIDENCE OF CARBON MONOXIDE COMING INTO THE CABIN OF MY FORD EXPLORER - PLEASE BE ADVISED I LEASED A 2015 FORD EXPLORER XLT FROM AL PACKER FORD IN WEST PALM BEACH FLORIDA ON 3-21-2015. IMMEDIATELY AFTER PURCHASING THE VEHICLE WHEN I GOT ON THE HIGHWAY TO DRIVE HOME I SMELLED A BURNING SMELL AND THOUGHT IT MAY BE THE TYPICAL ENGINE BURNOFF SMELL THAT HAPPENS ON SOME NEW CARS. AFTER THE BURNING SMELL CONTINUED FOR MANY MONTHS AFTER RAPID ACCELERATION OF THE CAR, I TOOK THE CAR TO THE FIRE DEPARTMENT. MULTIPLE FIREMEN RODE WITH ME IN THE CAR AND TESTED THE VEHICLE FOR CARBON MONOXIDE WITH THEIR DRAGER X-AM 2500. THE DEVICE CAME BACK POSITIVE FOR CARBON MONOXIDE IN THE VEHICLE. THE CARBON MONOXIDE LEVELS APPEAR AS SOON AS YOU ACCELERATE. THE FIRE DEPARTMENT TESTED 3 MINUTES OF DRIVING BUT WITHIN 3 MINUTES THE LEVEL GOT TO 38 PPM. I BOUGHT MY OWN CO DETECTOR AFTER THAT AND HAVE SEEN LEVELS GET HIGHER INTO THE 50'S AFTER DRIVING 20 MINUTES AND MAKING MULTIPLE ACCELERATIONS. I DIDNT WANT TO CONTINUE THE TESTING FURTHER AS I WAS CONCERNED FOR MY HEALTH. I HAVE BOTH THE FIRE DEPARTMENT FIRE INCIDENT REPORT STATING THAT CARBON MONOXIDE WAS BUILDING IN THE CAR, ALONG WITH A SERVICE INVOICE FROM AL PACKER FORD STATING THAT A CARBON MONOXIDE TESTER SHOWS EVIDENCE OF EXHAUST FUMES IN THE VEHICLE. I KEPT BRINGING THE CAR BACK TO FORD MULTIPLE TIMES COMPLAINING, I BROUGHT THE SERVICE EMPLOYEES IN THE VEHICLE WITH ME AND SHOWED THEM THE CO READINGS. THEY STATED THEIR SERVICE DEPARTMENT DID NOT HAVE A CO METER. EACH TIME THEY TRIED TO FIX THE PROBLEM WITH NO SUCCESS. I STARTED THE LEMON LAW PROCESS BUT FORD MADE THE PROCESS SO DIFFICULT THAT WHILE I WAS WAITING FOR THE ENGINEER TO COME OUT TO SEE THE CAR I TRADED IT IN. I WAS IN FEAR OF MY FAMILY'S HEALTH BREATHING IN THE CONSTANT EXHAUST FUMES THAT WERE COMING IN MY VEHICLE EVERY TIME I DID A RAPID ACCELERATION.

EXHAUST SMELL ENTERS CABIN OF VEHICLE AFTER HARD ACCELERATION.

CARBON MONOXIDE WAS DETECTED INSIDE THE VEHICLE PASSENGER COMPARTMENT AS WELL AS FUMES/ EXHAUST ODOR.

CARBON MONOXIDE WAS DETECTED INSIDE THE VEHICLE PASSENGER COMPARTMENT AS WELL AS FUMES/ EXHAUST ODOR.