1C4PJMBX5KD3494992019 JEEP CherokeeTrailhawk

The contact owns a 2019 Jeep Cherokee. The contact stated that after driving in reverse and shifting back into the drive position, the vehicle did not immediately drive forward. Also, while exiting the fuel stating and attempting to drive into traffic the vehicle did not immediately accelerate while pressing the fuel pedal. During the failures no warning lights or warning messages had displayed. The vehicle was taken to the local dealer who was unable to duplicate the failure and no trouble was found. The failures continued to occur and the vehicle was later taken to a local mechanic who replaced the crankshaft position sensor. The indicated that the failure eventually reoccurred. The manufacturer was not yet contacted regarding the failure. The failure mileage was 34,000.

I was slowing down coming to a stop in a left turn lane. I went to give the car gas to make the turn and for 4 seconds I had no power. My car was stuck in The middle of the intersection. When the vehicle regained power it slammed forward really hard.

10/29/2018 - I had completed safety recall to reprogram powertrain control module. 4/2/2026 - I had PTU unit replaced due to service 4wd light came on So not sure why my 2019 Jeep Cherokee is not under this recall because I'm having to call dealer back today because light came on again yesterday 5/14/2026 after being replaced! Thank You

Air bags did not deploy during my recent car accident, even thought the front end took significant impact.

My vehicle began having gear grinding noise when turning at slow speeds. I brought it to the dealer in January 2023 and they confirmed a PTU failure. The PTU was subsequently replaced under warranty in March 2023. There were no vehicle diagnostic codes related to the faulty PTU. Had it failed while driving, I could have crashed. I am an OEM automotive manufacturing engineer. Feel free to contact me for more information.

The vehicle was making a vibration in the center of the car. I took it to the dealership and they said it was the ptu but that it's not part of the recall.

In January of 2026 the vehicle had a 4WD system unavailable/ Service required message pop up. It would come on and go back off. At the time there was also a whining/ grinding noise present especially at high speeds on the highway along with vibrations. We had the vehicle checked with. Code reader and was told it was sending a false code, and that a fuse probably needed replaced for it to go off. The whining and grinding we thought could be wheel bearings or breaks. Both have been replaced and still have all of the same symptoms. The 4WD service light goes off but comes back on and stays on anytime a bump in the road is hit.

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out the driveway at 5 MPH, the vehicle lost motive power. No warning lights were illuminated. The contact indicated that the failure was related to NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was towed to an independent mechanic who determined the failure was due to the rear differential. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 105,000.

Jeep has loud clicking and grinding noise to back end and associated vibration. Two independent service mechanics have diagnosed it to be related to faulty power transfer unit.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving check engine light had suddenly illuminated and the message "unspecified service unavailable" had displayed along with the 4 wheel drive warning light had illuminated. During the failure the vehicle did not properly accelerate. The vehicle was taken to the local mechanic who diagnosed the PTU had malfunctioned. The vehicle was not repaired. The manufacturer and local dealer was not yet contacted. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V011000(POWER TRAIN). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 81,000.

See attached letter for complaint

2019 Jeep Cherokee. In December 2023, when I took my foot off the brake at a light, the car stalled out and would not start afterward. I was using the auto start/stop feature. Of course it started when the tow arrived, but I took it to the dealer anyway for safety. I had a new starter put in under warranty by the dealer. Code was a faulty starter. In April 2026, the same thing happened and was not covered because the 2 year warranty expired. Stalled out, while taking my foot off the brake at a red light. I had forgotten to turn off the auto start/stop. Thankfully, I was in a safe area and people were able to go around me. Private mechanic said a wire was out of place and a battery cell was a little low. They fixed it, but 1 month later it happened again in May 2026. It was taking a split second longer to start and it did not feel very powerful in comparison (same thing in April). This time, I returned to it after work, and it simply would not start. I assume the starter had simply died due to hearing 1 "click". Not sure why another starter blew in 2.5 years! I am fortunate to not have been stalled on a major highway! They've been coded as faulty starters, but how long are these things actually supposed to last? 2.5 years is way too short. Currently waiting to get my second replacement starter since buying the car used in November 2020. Has over 155,000 miles. No complaints other than this. I do not use the auto start/stop.

The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was at the dealer for a service appointment, the vehicle was diagnosed with a failed rear differential. The contact was informed that the snap ring was detached from the housing unit. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,600.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 40 MPH, the 4WD drive light illuminated. There was oil leaking. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed that the PTO had failed. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted, who confirmed there was no recall coverage and referred to the NHTSA hotline. The failure mileage was approximately 103,231. Car Shield declined the repairs due to Carfax's previous report indicating the failure had already been addressed.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the FWD warning light illuminated sporadically and then disappeared. The vehicle was taken to an independent mechanic, who diagnosed that something in the transmission had failed and needed to be repaired or replaced. The mechanic notified the contact of a possible recall associated with the failure. The contact believes the failure is related to NHTSA Campaign Number: 25V011000 (Power Train). The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

Service four-wheel-drive warning light comes on – intermittently and randomly car still drives but vibrates just a little started at 36,000 miles and continues at 39,000 miles.

I was on a highway in the Middle Lane to accelerate, and after that the car started to lose power and acceleration and the engine started to make noise and I saw smoke behind me. It was only at this point that an engine light came on and then it went off and did not return. It was a safety hazard and dangerous because it lost power on a highway And there were cars around me doing 60 to 80 mph and I had to navigate and then quickly to exit. I exited the highway and pulled off as soon as it was safe, Although I had very little power to do so., The car was towed to a mechanic who said there was a cylinder 1 scoring and cracking of piston. The car was towed to a Jeep dealership who told me it just needed a cylinder pack and it was only $1,000. They kept the car for a week and didn't answer calls until we went over there. The service manager told us we did in fact need a new engine. This is where I bought the car and I still owe $6,000 on it and now I'm looking at a $8,000 job. I have contacted Stellaris and opened a case on April 23rd.

My vehicle has an open PTU recall and when driving down the road my vehicle completely lost power was unable to drive or put vehicle in park in the middle of a turn which resulted in on coming traffic coming towards my vehicle. There were no injuries thankfully. My car was towed to the Jeep dealership in Anchorage, AK to have the PTU recall done as that was the suspected reasoning of the failure. After weeks of back and forth I was told the transmission was damaged and needed replaced and the PTU recall was not able to be done due to the recall instructions. I was quoted 8-12 thousand dollars in repairs which was unrealistic to me. I then had vehicle towed to an auto body shop that could replace the transmission for a lesser price. Once at the auto shop they discovered there was a complete PTU failure which caused the transmission damage and told me to take it back to the dealership for repairs to be covered under the recall. The dealership submitted the information and I was denied the recall and repairs. The dealership informed me I would have to pay for a new transmission out of pocket. However once I had the new transmission testing the PTU recall could damage and that I also need to pay out of pocket for the PTU. This has been extremely frustrating and given the pictures and evidence submitted for PTU failure causing the transmission failure and still being denied I find it absolutely appropriate to submit a claim

while driving ,the vehicle just shuts off while in motion, then dashboard lights come and message says if you want to start vehicle step on brake and push button , but once I push the button it struggles to start. Mechanic ran a diagnostic test and said its the power train control module that is under a recall on other jeeps but not mine.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "Service 4WD" was displayed, immediately followed by the message "4WD System Unavailable". The vehicle was taken to the dealer, where a diagnostic test was performed, and the contact was informed that the Power Transfer Unit(PTU) was inoperable and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

Have the seat installed using the lever lock system which chicco states is a lock off system and the seatbelt does not need to be locked off. After a few days the install becomes completely loose. I am also able to pull the top part of the seatbelt towards the buckle while it is installed

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the RPM was unexpectedly elevated. There was no warning light illuminated. The contact was able to pull over to the side of the road; however, the vehicle failed to restart. The vehicle was towed from the scene. After the failure, the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and it was determined that the pistons and valves had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 86,000.

I received a safety recall for the PTU unit on my 2019 jeep cherokee, the service 4x4 system light was on. I took it to the dealership where they said they cleared the recall but the light was still on and the 4x4 system still did not work. They told me they did what they were supposed to…period. Now when i look up for recalls nothing comes up, but they light is still on and the system doesn’t work. I just received a letter from FCA US that states the warranty has been extended to “unlimited years/unlimited miles from the date of completion of Safety Recall 01C “. I called again about the extended warranty and now i am told that because the recall was cleared there is no warranty, i don’t understand because the PTU system does not work yet there is an unlimited warranty on it that they say is no good ????

I brought the vehicle in November 2023 and the vehicle has been taken back to the dealership on numerous occasions due to the vehicle jumping/launching forward at low speeds, the power decreasing and then launching, the wheels for front end feels and sounds like something is breaking and the rear feels like something is broken and none of this has been addressed. I’ve been complaining some the end of November 2023. Vehicle also hesitate when pulling off. The electrical system in the car keeps overheating and then resetting. The screen gets hot to touch and freezes as wells as freezing when it very cold outside. At any temperature the screen goes black and will not comeback on for hours.

While driving my car will some time cut off by itself or it seems like it is shifting gears while I am driving and make this jerk while driving.I have not had any accidents and the dealership says everything looks fine.

Loss of driver power- while driving on the freeway/street at a speed car shut off. which it might have cause accident and injured myself and/or others No the problem has not been reproduced by manufacture No the vehicle has not been inspected by dealer. Took the car to an independent service center and unable to confirm defect. The incident been ongoing since yearly last year. It stops and comes back to shut off while driving. engine lights pop up and battery- I have taken care to check battery and is good. Noticed there was a recall for loss of driver power (Recall # 01c) which is what's happening with my car. But my vin num does not come up.. Please help

The contact owns a 2019 Jeep Cherokee. The contact became aware of a fluid leak on the driveway. The contact inspected the rear of the vehicle and discovered that the fluid leak was coming from the transmission case. The contact associated the failure with an unknown recall. Neither the dealer nor the manufacturer was contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 80,000.

rear differential casting deuterated. Retainer ring gone-snap ring land eroded. RDM clip is missing. in need of right rear suspension knuckle and bearing parts. diagnosed by Friendly of Rome New York 7/30/2025. Found during annual inspection. No warning messages or failure prior to this date. New rear differential due to arrive 4/2/2026, Friendly Jeep Rome NY at my expense. Risks: catastrophic failure rear wheel lockup, loss of vehicle control and drive shaft breakage.

The failure involves the drivetrain system, specifically the Power Transfer Unit (PTU) and rear differential. The PTU is under Safety Recall 01C. The differential damage is present and the vehicle is available for inspection upon request. This issue creates a safety risk due to potential loss of drive power and malfunction within the 4WD system, which could affect vehicle control, especially during normal driving conditions. The problem has been evaluated by a Jeep dealership. The dealership confirmed drivetrain-related issues and stated they cannot rule out that the unresolved recall condition contributed to damage within the drivetrain system. The vehicle has been inspected by the dealership service department. The manufacturer has been contacted and a case was opened and denied without conclusive proof that the failure is unrelated to the recall. Prior to failure, the vehicle displayed an active “Service 4WD” warning message, indicating a fault in the drivetrain system. This warning has been present and is ongoing. This vehicle had an unresolved safety recall (01C) due to no remedy being available at the time. The vehicle continued operating with a known defect and is now experiencing failure within the same system. The manufacturer has denied responsibility despite the dealership being unable to rule out a connection.

The vehicle experienced a failure of the Power Transfer Unit (PTU) associated with the 4WD system. Prior to the failure, the 4WD warning light illuminated on the dashboard, indicating a malfunction within the drivetrain. The condition progressed and was diagnosed as an internal PTU failure. The issue was confirmed by Jacksonville Chrysler Jeep Dodge, which determined that the PTU had failed internally and required full replacement. This failure could have affected the vehicle’s ability to properly transfer power to all four wheels, increasing the risk of loss of traction or control, particularly during wet or slippery road conditions. A sudden loss or reduction of 4WD capability presents a potential safety concern. The problem was reproduced and confirmed by the dealership during inspection. The PTU was replaced due to the internal failure. It is UNKNOWN if the failed component is available for inspection upon request. The vehicle was not inspected by the manufacturer, police, or insurance representatives (UNKNOWN). The 4WD warning light appeared prior to the failure, indicating a developing issue before the component ultimately failed. Based on the nature of the failure and the need for full replacement of the PTU, this appears to be a significant drivetrain defect rather than normal wear. Similar failures may be occurring in other vehicles with the same system, which could indicate a broader issue affecting vehicle safety.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle experienced loss of motive power. There was no warning light illuminated. The vehicle was able to be restarted. The contact also stated that the vehicle had failed to start occasionally. Additionally, the contact stated that the vehicle had unexpectedly shifted into neutral(N) while driving. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 131,000.

My 2019 jeep cherokee latitude 2019 has a failure in the power transfer unit ( PTU ) the dealership diagnosed code C14A7-97 and quoted $4600 for repair. My vehicle is included in recall 01C/NHTSA 25V-011, but the dealer stated the recall cannot be completed because the PTU has already failed. Chrysler has not covered the repair even though the failure appears directly related to the recall component.

My 2019 Jeep Cherokee Latitude Plus is exhibiting a persistent metallic rattling and grinding noise originating from the Power Transfer Unit (PTU) and the propeller shaft interface. The noise is most prominent during acceleration and coasting at speeds under 20 mph. Confirmed through Dr. Auto LLC, in Warren, OR. That it is in fact PTU unit attached to the propeller shaft. Plan to go through a dealership soon. ​This failure mirrors the symptoms described in NHTSA Recall 23V-302 (FCA Recall 01C). Although my specific VIN is currently not included in this recall, the mechanical symptoms—specifically vibration and grinding at the PTU output—indicate a premature failure of the input shaft splines. ​This presents a significant safety risk, as the failure of these splines can lead to an abrupt loss of motive power while in motion and a loss of the "Park" function, which could lead to an unintended vehicle rollaway. I am requesting that the NHTSA investigate whether the current recall scope should be expanded to include additional 2019 Jeep Cherokee units, such as mine, that were manufactured with the same defective PTU components. Im afraid to lose power to my wheels while im driving with young kids in my vehicle and I am afraid to lose parking function that could injure someone or cause property damage.

The Rear crank shaft seal is leaking on my car. It was a recall on the same engine but on the grand Cherokee. Not the cherokees. It’s $2500 to fix it.

Power Train- error message stating 4x4 is unavailable, message will appear anytime between when first starting the car to active on the road. While active, there sounds like there’s some sounds coming from the rear tires before message appears. This issue has been consistent since purchasing the car at 76k mileage. Airbag- at random and then noticeably when hitting some bumps, dash light stating “Service airbag system”

NHTSA CAMPAIGN NUMBER: 25V011000 PTU RECALL has been addressed by local dealership 2xs. They have ran the update and receive no errors however they continue to experience loss of power when excelerating and loud grinding noises as described. Currently the dealership still has my keep until there is a fix. I’ve contacted the manufacturer whom said there is nothing they will do if there is no error after the software update. I’m out of factory warranty and there is no reason I should be held responsible financially to fix a recall. I’ve read many other threads online that this has happened to others. I’m looking for some guidance as my Jeep Cherokee 2019 is unsafe and is going to cause an accident. Thanks [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

About a year ago (2025 at about 65,000 miles) the first warning light that came on was the check engine light, but it only came on once,then went out. The next time we drove the car, the indicator light was the 4 wheel drive was unavailable/needed servicing. We took it to a very respected mechanic who gave us the bad news that it was the Power Transfer Unit, the cost would be upwards of $3,500 and that the part would take at least 6 months due to a backlog. WE NEVER, EVER USED THE FOUR WHEEL DRIVE! How does a part we never used go bad? The vehicle has started to occasionally act like it doesn't want to shift but eventually does with a jerk forward. Now we hear there is still no recall for our vin. Why would anyone buy a vehicle with 4 wheel drive if we're not going to be able to depend on it being available. I have always loved Jeeps but the type of responses (or lack thereof) we have received from several CJP dealerships will cause us to shop anywhere but a Jeep dealership. "You didn't buy it here .Why would we help you with anything? Not our problem." The Lithia dealership in Eugene, Oregon doesn't even have a real person answer the phone and has never returned one of our many phone calls. Same with computer generated requests. Complete radio silence. We live over an hour away from the dealership where we bought this piece of crap. We paid this expensive vehicle off early and this is how we should expect to be treated by the cheats who sold it to us? If this vehicle is not recalled/repaired for free, we will never own another and we will make sure we warn others of what they can expect if they do. Shame on all of you for not making this right for so many that depend on their vehicles to get them safely to their destinations.

When going over bumps such as speed bumps or bumps in the road there has been a clunking noise and sometimes a grind, for a few seconds.With this the ABS light also comes on. Then goes off. This has went on for the past 6-7months. Its not every time,it is very random. It will do it and not again for a while. On 3/16/26 the SVC FWD warning light came on while driving. After restarting it it takes about 30seconds and it comes back on and stays on until the vehicle is shut off. There has been a couple times the vehicle has hesitated to go forward when the gas was pressed. I have taken it to an auto shop and they found code: C14A7-97 for PTU failure. They recommended to contact Jeep since there is a recall for that year. When the dealer checked my VIN it does not fall under the recall. I am afraid of driving it as I don't want it to stall on me or cause an accident as I usually have my young child with me. The shop said it would be around $6000 to repair. If not under the recall.

While driving home from Church Sunday afternoon, I was on the highway driving 65 mph. Suddenly, and without warning lights or any other ability to know or prepare for the catastrophe about to take place, my 2019 Cherokee Trailhawk lost all control and function in the drive-train and braking. The rear differential completely froze, forcing the vehicle to skid recklessly without operator control or ability to brake. Steering was near impossible as the car veered first to the guard-rail on the median, and then across 2 lanes of traffic towards the guardrail on the shoulder. A terrible accident was avoided by an alert and skillful driver who was behind me. After what i later came to find out from the dealer (having the vehicle towed) was the rear drive train gears sheered, I was able to bring the vehicle to a stop on the shoulder.

Sometimes after starting the vehicle, The transmission will not shift into reverse and the vehicle must be turned off and restarted. Occasionally when the vehicle is shifting from 1st to 2nd gear, it shifts very hard, like a kick.

The steering is very "glitchy" almost sticky. When driving the steering wheel does not move freely when turned and will slightly stick in place.

The service 4WD light came on and vehicle doesn’t have 4WD capabilities right now because the PTU is bad. They also can’t get the part because so many people are having the same issue. I have a Jeep for the 4WD capabilities and had difficulty driving to work during a winter snow storm because the dealer can’t fix it because too many people need the part. Other Jeeps are under recall for the same issue.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The “Service 4WD” warning light was illuminated. The contact pressed and held down the brake pedal to stop the vehicle. In addition, the contact stated that when the vehicle stopped, the vehicle rolled forward. The contact turned off the vehicle. The contact stated that while attempting to start the vehicle, the vehicle started. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with the failure of the transfer case, rear differential, and the engine oil cooler. The contact was informed that the transfer case, rear differential and engine oil cooler needed to be replaced. The vehicle was not repaired. The contact stated that on March 4,2026, the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that the vehicle was not inspected, and the recall repair was not performed; however, the recall was marked as completed by the dealer. The contact was informed that the failure was not associated with the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,465.

3 Years ago a new motor and starter were put into my car. Now it won't start again and the dealership says the motor is blown again. They tell me that it is not covered under the warranty from the engine that was put in 3 years ago. How is that not covered. I now have a vehicle that I can't drive and no warranty on it and still have a loan on it. This needs to be fixed or covered. Please have someone call me as soon as possible. Thank you [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The ptu, rear differential and the sensor are no good. The dead spot in the pedal has been there since it was bought brand new. The ptu bucking and banging into gear and power loss got worse and I have complained for 5 years to you about this specific vehicle. The badPTU resulted in the rear differential cracking and sensor needing to be replaced. The Jeep has sat at the dealer for 49 weeks, 3rd week of April 2025 waiting for parts as they could not get these parts in due to them being on back order for the recalls on these parts. I cannot drive the vehicle as it is a death trap. The parts are insanely expensive, and this should be covered under the recall as there are 63,000 Jeeps made in 2019 that have been recalled. THIS JEEP NEEDS TO BE RECALLED!!! I am paying on a dead horse. $10,000 for a vehicle I CANNOT DRIVE and nor will be able to in the near future and another $10,000 left to pay on it.. Now my new battery is shot, my brakes and rotors that were done the first week of April 2025, just 2 weeks before leaving it at the dealer also have to be replaced according to the dealer. This is a bunch of [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 30 MPH, there was a grinding sound coming from the rear of the vehicle. The vehicle stalled and failed to drive forward. The vehicle was later towed to the local dealer to be diagnosed. The contact was informed that the PTU had failed and needed to be replaced. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The vehicle was not repaired. The failure mileage was 93,000.

I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My mechanic initially did a diagnostic test which indicated issues with coils??After further investigation he, and 2 of his fellow mechanics determined it was a much more serious issue that has resulted in a total malfunction of the motor. I bought my car in 2021 with 46,740 miles on it, it currently has 84,756 miles. I still owe $4349.63, 1yr left on my loan. My mechanic said he is aware of a number of recalls on jeeps . I looked up my VIN bought found nothing. Similar issues, but nothing with that VIN.

The vehicle experienced a sudden engine failure while driving. Prior to failure, a flashing check engine light appeared along with severe engine misfire, sputtering, and loss of power. The vehicle became unsafe to operate and required towing. The vehicle had recently undergone recall service (PTU recall 01C) at an authorized dealership. Shortly after that service, the engine failure occurred. It is unknown if the recall repair contributed to the failure, but the timing is notable. The vehicle has been regularly maintained according to manufacturer recommendations. A dealership has inspected the vehicle and indicated that the engine requires replacement due to internal failure. The failure has been identified as involving piston #2, with coolant intrusion into the cylinder. This condition is consistent with loss of compression and internal engine damage. Numerous other owners of similar vehicles have reported nearly identical failures, frequently involving piston #2, suggesting a potential pattern or common defect affecting that specific cylinder. The sudden loss of power while driving created a safety risk, particularly if this had occurred at higher speeds or in heavy traffic. This issue appears similar to other reported problems involving 2019 Jeep Cherokee vehicles equipped with the 2.0L turbo engine, including misfire conditions and potential loss of compression leading to engine failure.

Warning light indicating "SVC 4WD" came on. Drive became erratic. Immediately took to Jeep dealer and found that PTU had failed though this VIN apparently not covered by ongoing recall (01C) of vehicles of the same year, make, and model. Parts to make repairs unavailable and on indefinite backorder. Seems clear that recall 01C should have been much broader and covered all vehicles with this well-known and frequent catastrophic failure. Vehicle essentially rendered inoperable and unusable and no projected date from manufacturer for receiving needed parts. Utter collapse of supply chain.

I have a 2019 jeep cherokee limited vin# [XXX] There is less than 65000 miles on it and the ptu has gone bad, I have been told by dealer its the same ptu with same issues that's apart of the factory recall for the 2017 - 2019 models jeeps however my specific model has not been recalled but its the same part INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The PTU assembly has failed internally. The repair shop has collected a DTC as well which is C14A7-97 "PTU obstructed." The vehicle is available for inspection, but the repair shop has not disassembled the unit as disassembly is not required based off the symptoms and trouble code populated, the only repair for this is PTU replacement. If the vehicle had continued to be driven, there is a possibility of the PTU assembly breaking internally to a degree to cause damage to itself and the transmission, POTENTIALLY, causing a sudden deceleration, loss of power or a jerking motion. Yes, the concern has been confirmed by the dealership and vehicle is still currently at the dealership. It has only been inspected by the dealership at this point in time. Yes, the "Service 4WD" warning light illuminated in the instrument cluster. The light is still on and it generated an active code of C14A7-97 indicating internal PTU failure. The shop/dealership has had our vehicle for going on 5 months (since November 13, 2025) with no date of repair in sight. This is our only car/transportation and so expenses on transportation and inconvenience has been high during this period of time. We need all repairs for the Jeep covered and we need a rental car covered by the Manufacturer of the Jeep.

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was a mechanical clunking sound coming from the rear of the vehicle, and the 4WD failed to engage as needed. The message "Service 4WD" was displayed. The vehicle was taken to the local mechanic to be diagnosed, and it was determined that the PTU needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 59,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "4WD Not Available" displayed, and the 4WD warning light was illuminated. Additionally, the vehicle vibrated while driving. The vehicle was taken to an independent mechanic, who determined that the power transfer unit (PTU) was damaged and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure, but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 121,000.

The Parking Assist, parking, ABS warning continues. There is a recall on the year model but not my VIN. I have not even been able to afford the sales tax (over 1000 USD) and dealer refuses to assist with the cost of diagnostic or malfunction repair.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at undisclosed speeds on several occasions, the message "Service 4WD" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the power transfer unit and the shift actuator needed to be replaced. The vehicle was not repaired due to the parts being on backorder. The vehicle was taken to the residence, and the contact’s grandson disassembled the transmission and concluded that the shift actuator did not need to be replaced, but the PTU needed to be replaced. The vehicle was not repaired. The contact stated that on another occasion, while driving approximately 15 MPH, there was a thumping sound coming from under the vehicle. The vehicle was taken back to the residence and parked. The manufacturer was not notified of the failure. The failure mileage was 42,885.

My vehicle has has these issues since I bought them but were unaware of how to report them. I also got a recall letter about my PTU failure and Feldman Jeep in Livonia falsely reported the recall completed and it wasn’t. My car is noisy and vibrational when driving higher speeds, service 4wd messages and noise when I turn the automatic brakes off.

The car only has 79 miles and the transmission is slugglisg it has a delay in it when you accelerate. and lots of 2019 Jeep Cherokee latitude plus have been recalled for the transmission. Just not my VIN number, but my car is having an exact same problem as the other 2019.

I took my vehicle to a dealership in response to the recent recall for the PTU unit. They simply "updated software" and claim the error code indicating ptu issues was not present and therefore are not required to replace the part. My vehicle has the textbook "symptoms" as directly outlined on the first recall notice (before a remedy was available) and the second notice; noise, service 4wd notification, and jolting while driving. I explained my car is still making a noise and that I do not understand how software can fix a mechanical issue. I then contacted FCA, they said they would escalate my concern and would get a response but I never heard back. Ive read multiple reports that Jeep always uses "software updates" as their fix, and that software updates can actually mask mechanical issues, which seems kind of sleazy that they will not replace the recalled part especially when relative issues are happening and if it does fail entirely while driving, it could be very dangerous. It was my understanding that manufacturers are required to replace anything recalled, regardless of whether its faulted. Im scared to drive my car, this feels like Jeep is being negligent.

For over a year, my SVC 4Wdrive light continues to be on. I received a PTU recall notice a year ago with a recall with no fix at the time. I had the dealership look at the issue with he service light always turning on at random times. They informed it was related to the recall and the vehicle was still okay to drive. When I use 4W drive the SVC light comes in on addition to randomly coming on at all seasons of the year when I am driving. I recently received my recall fix notice and took the vehicle back to the dealership (3/4/26). After hooking it up, it was determined that my code was "close", but not an exact match. The PTU/SVC indicator light would still need to be taken care of, but now it would be at a cost to me. Please explain how this is acceptable when the issue still needs to be fixed but does not qualify under the Recall?

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 4 MPH into a parking lot, the “Service 4WD” light illuminated and turned on and off. The vehicle was taken to the local dealer where it was diagnosed and a code for the PTU was retrieved. The vehicle was repaired, but the failure recurred. The “Service 4WD” light was illuminated. Additionally, while driving, accelerating, or depressing the brake pedal, there was an abnormal whining sound coming from the vehicle. The driver inspected the vehicle but was unable to determine the cause of the failure. The vehicle was taken back to the dealer, where it was determined the failure was associated with the PTU. The dealer determined that a diagnostic test was needed, and that there was no warranty coverage for the repair. The contact associated the failure with NHTSA Campaign Number: 25V011000 (Power Train). The manufacturer was contacted and opened a case. The manufacturer referred the contact to the dealer for a Goodwill repair. The approximate failure mileage was 127,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that on several occasions while driving approximately 70 MPH, there was an abnormally strong burning odor inside the cabin of the vehicle. On another occasion, while the vehicle was parked, there was condensation underneath the front of the vehicle. The vehicle was not diagnosed or repaired; however, the contact inspected the vehicle and observed that the PTU seal was damaged. The vehicle was not yet repaired. The contact believed that the failure was associated with an unknown recall. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 150,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a loud sound coming from the vehicle, and there was an abnormal odor inside the vehicle. The vehicle was taken to a dealer, where it was repaired; however, the failure persisted. The contact stated that while accelerating, the "Service AWD" warning light illuminated, and the vehicle shut off. The dealer was not notified of the failure. The contact referenced NHTSA ID Number: 25V011000 (POWER TRAIN). The dealer was not notified of the failure. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

On March 1, 2026, while traveling south on Colonel Rodman Highway, I heard a sudden explosive noise and the Jeep bucked and jerked violently, nearly causing an accident. We were able to reach the breakdown lane, but the situation created a highly hazardous driving condition. My research identified a significant PTU recall and TSB 9004402, which acknowledges complexities and compatibility issues between 20-plate and 24-plate RDM designs for this model year. This confirms the component is not a standard wear-and-tear part, but a specialized system with known engineering concerns. I brought the vehicle to Tasca Jeep and was advised that the rear differential failed and the PTU blew apart, with an estimated repair cost of $9,637. It is unacceptable for owners to bear the cost of what appears to be a known safety-related defect. This is not an inconvenience — it is a serious safety issue. I am requesting a full investigation and written clarification as to why no recall or broader corrective action has been issued. There were no lights or warnings on the dash, no indication this could/would happen. I look forward to your prompt response.

Service 4WD/AWD light appears every time I drive the car. Similar to a recent recall that was issued on the 2019 Jeep Cherokee for the PTU problems. Brought to dealership to diagnose the service light and the dealership confirmed the problem, which was similar to the recent recall.

Driving at intestate speed when vehicle started to make noise and started jerking. Stopped to see what was happening and found that it was trying to bind up or lock up in transmission area. Trailered vehicle to jeep dealer there diagnosed answer was the ptu is bad. And none available do to recall of which my vehicle is not part of? They say part needed is 68333254ai Can you help?

I was driving the vehicle under normal road conditions, started to hear a whine from under the vehicle, then felt an explosion from under the vehicle. A lot of lights came in on the dash, and I could barely pull the vehicle over to the side of the road and turn it off. I had the vehicle towed to my garage, and they said the PTU had exploded, and my transfer case has a hole in it now. There is an active recall on certain models, but mine is not included

My car shut down and lost power while in motion, It said “electrical instability “ “service shifter” and cut off. Auto stop start keeps going in and out Seat belt comes undone while in motion

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, who declined to complete the recall repair, and stated that the tires installed on the vehicle were incorrect. The manufacturer was made aware of the issue. The contact had not experienced a failure.

When approaching a light, the car will completely shut off and my steering wheel will lock, and the emergency break will engage. I will be unable to use any part of my car for at least 1-2 minutes before the break releases and allows me to start my car again.

The contact owns a 2019 Jeep Cherokee. The contact stated that while stopped at a red light, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

I was driving on the highway and experienced what felt like a brief power outage where my vehicle instantly dropped speed. I estimate it was approximately 10-15 mph. Everything appeared to return to normal at the time until approximately 5 minutes later when I exited the highway and it began making a loud noise. I drove a couple miles before getting concerned and thinking I don't want to risk breaking down on the side of the highway going home or doing further damage to an expensive component such as engine or transmission. I used roadside assistance to tow my vehicle to my nearest dealership. The tow driver confirmed he heard the noise inside the vehicle while I stood outside and could not hear it. The dealership called me to approve the diagnostic fee and also asked questions about what happened. In hindsight, they had asked a very specific question regarding the noise sound and location which, in my opinion, shows they instantly suspected the issue that they would later report. After approving the fee, they sent a quote focused primarily around the rear differential housing being cracked for an estimate of $5221.85. I asked how this would happen and the service representative explained that the choke inside the differential broke and a piece of metal inside it cracked the housing. I began researching differentials in vehicles and specifically in Jeep Cherokees, I learned very quickly that this is a very common problem which explains how a representative was able to tell me the cause without seeing it. No warnings were ever issued on the dashboard and no symptoms were present prior to the sudden deceleration. There are no warnings on the dash after the event and the only symptom other than the noise while in motion is the acceleration/deceleration feels slightly less sensitive. Every potential cause stated by mechanics who have looked at this points to a manufacturing issue or quality issue. A complete failure could cause an accident harming people.

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer, who determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.

My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they couldn't do anything for it bc the parts were jot available. They weren't available on back order even. I paid for $130 dollars just to be told that they couldn't do anything. While at the dealer after they told me this news I went and talked to a salesmen, they told me they couldn't take the jeep in on trade bc they don't know when they could get the part so they would loose money with it sitting. Recall came out on this in January 2025 and it now is February of 2026..I'm still waiting. The car is unstable and is basically worthless and a death trap in rain and is worse in snow. I got offered a rental out of my own pocket. I'm still making payments on this and I can't even fix it. The cars going to kill me and then what. Nothing. I was told in November of 2025 that they were hoping to have this fixed by the end of the year. Well it's February and nothing, I think they are just lieing. People are going to get hurt or killed bc of the stability.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to Firestone, where it was diagnosed, and DTC: C14A7-97 was retrieved. The contact was informed that the code indicated that the transfer case range position sensor was obstructed or blocked. The contact was informed that the failure was due to the Power Transfer Unit (PTU). The second diagnostic code was U0010-00, which involved the Instrumental Panel Cluster (IPC) and the Controller Area Network (CAN) interior box. The third code was U0140, which involved the "Lost Communication with Body Control Module (BCM)”. The vehicle was not repaired. The vehicle was then taken to a transmission specialty shop, where the DTC codes were confirmed. The vehicle was not repaired. The vehicle was then taken to the dealer, where the diagnostic codes were confirmed. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 121,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly downshifted to first gear, and the vehicle failed to accelerate as needed while depressing the accelerator pedal. The vehicle was driven to an independent mechanic, where the contact purchased a new battery and had the battery replaced. After the battery replacement, the failure recurred with the messages "Service Stop/Start System" and "Check Engine" displayed. The failure persisted with several unknown warning lights illuminated. The vehicle was towed back to the independent mechanic, where the contact was informed that the battery needed to be replaced. The mechanic also replaced the transfer case and the rear differential. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

The power transfer unit in my Jeep Cherokee 2019 Latitude failed and required a replacement, at significant cost (over $2000). It is my belief that Jeep’s recall campaign (ID - O1C) was too narrow and ought to have included my vehicle. I have called Jeep three times without a proper answer to my concern. The failure of the power transfer unit was publicly described as a safety issue and I was unable to drive the vehicle for nearly two months.

Bought car, got 4WD not available light on dash, got car "scanned" at multiple outlets and there is no "code". Took to local mechanic and he diagnosed it is the PTU (power transfer unit) and told me there was a factory recall. Contacted Jeep dealership, told them of the problem, they said my vehicle is not included in the warranty but they would diagnose for me. They did and told me it will be $3,000 to fix, but that is "if" they can get the part. Told me they located the part at 2 other dealerships, but those locations won't sell the part to them. They said they are trying to get the part, but it is on back order. When I called to check they said they still haven't been able to get the part, but won't give me any concrete information about when they can fix it.

The contact owns a 2019 Jeep Cherokee. The contact stated that the 4WD feature failed to operate with the “Service 4WD” message displayed with an audible chime. The vehicle was initially taken to a dealer and was diagnosed with a defective PTU. The contact was provided an estimate for the repair, but the contact declined to repair the vehicle. The contact then received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure, and the contact was provided with a case number. The vehicle was not repaired. The failure mileage was unknown.

Vehicle was stopped at a light. When I let go of the break the car turned on the parking break. After I turned off the parking break it asked to shift into neutral or park and press the break button the break was locked. I tried to turn the car off but it wouldn’t shut all the way off. It unlocked everything after I turned the engine off and back on.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a clunking sound coming from the vehicle while attempting to shift gears. There was no warning light illuminated. While driving at an undisclosed speed, the vehicle unexpectedly hesitated while attempting to accelerate. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the PCM, TCM, and DTCM software had failed and needed to be reprogrammed. The vehicle was not repaired. The vehicle was taken to another dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 82,000

See attached document for complaint.

Last year my vehicle started making noises. I took it to the mechanic, and they informed me it needs a new rear differential unit. I called the dealer Brigham-Gill Village Chrysler Dodge Jeep Ram and they told me the vehicle was out of warranty, however i noticed A 2025 recall affects 2017-2019 Jeep Cherokees, including the Limited trim, due to a faulty Power Transfer Unit (PTU) that can disengage the transmission and rear differential.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel, and the vehicle stalled. The vehicle was towed to the local dealer, who confirmed the failure and associated the failure with the recall. The contact was informed that there was a failure with the driveshaft and the PTU. The vehicle was not repaired. The failure mileage was 73,000.

incidental to nys inspection it was found that rear differential was severely "decayed." the case was fractured and retaining ring on passenger side was broken or out of place. took to Jeep dealer and it was confirmed that the differential was trashed, had to be replaced, and that vehicle unsafe to operate. No warning signs or symptoms (ie, no noise, no handling issues, no dashboard warning lights.) vehicle has only 63,000 miles. it is my understanding that this is not isolated situation, and "it just happens." dealer contacted Jeep warranty office and they agreed to "good will" partial contribution to repair, but leaving over $2,000 not covered. I know that just recently announced (2/2026) recall of grand cherokees for internal snap ring problem. this was external snap ring (see photos) but wonder if related.

Upon driving car about a month after purchase the transmission hesitated, with jerking and a Loud hard clunk sound. Took vehicle to dealer and dealership stated none of the mentioned malfunctions noticed. They updated some software. Continued driving vehicle and malfunctions started again. Looked online for similar issues and found quite a few similar comments.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that while driving approximately 30 MPH, the vehicle lost automotive power. The check engine warning light was illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

Transmission is slipping bad, I am told that it is nothing of my doing, but I cannot get it replaced with the powertrain warranty that I have because I was over 1000 miles on my oil change

Went to Greenwood and dealer said you need that recalled PTU. Said, “ it is unsafe to drive Jeep with bad PTU and is leaking transmission fluid! Had to park it and bought different car! Still have and transmission is not smooth or sealed! This is a very long not solved jeep issue. Send me or my dealer the recalled PTU part already! Rediculous bad stellaris MOPAR company. Am very very angry. Speed it the heck up !!!!

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was not contacted. The vehicle has not been diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The contact had not experienced a failure.

While driving the car, the shifting mechanisms are not working correctly. Stalling, hard shift etc. Causing jolts, and sudden stop/start movements. I was driving in the snow when my car jolted and was unable to stop on the ice leaving me in the snow bank. Went to put it in 4wd and the 4wd wouldn’t work. Brought it to the dealer repair shop where the recall was determined as the culprit. I have waited a year for the recall with no news, updates and being unable to drive my car.

Safety Risk is A loss of motive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. Loaner refused to be given.

found rear axle assembly has locked up, terrible binding noise when trying to move. found rear axle to be low on fluid and burnt up. needs new rear axle assembly.... remove and replace rear axle assembly NOTE REAR AXLE ASSEMBLY IS ON BACK ORDER SINCE 8/2025. Unable to drive or get repaired. Making car payments without the ability to use. This vehicle has a "special gear ratio" that is not available. Due to the back order, price of replacement part continues to rise due to the lack of availability and demand. There has been no confirmation on when this part will be available.

The vehicle is subject to an active safety recall involving the two-speed power transfer unit (PTU), which can cause loss of motive power and/or loss of PARK function. The vehicle displayed a “Service 4WD” message and all-wheel drive functionality is disabled. The issue has been confirmed by a Jeep dealership, which stated that the recall repair cannot be performed because the manufacturer has not released the remedy under the recall. The dealership also stated the replacement PTU part is available for retail purchase but is not authorized for recall installation. The vehicle is being operated in winter conditions without all-wheel drive, increasing the risk of loss of control. The manufacturer has provided conflicting information, with the recall assistance center stating the recall was resolved, while the dealership and VIN recall system continue to show the recall as incomplete. Warning messages related to the drivetrain appeared prior to this complaint. The vehicle has not been repaired, and the recall remains open with no timeline for remedy.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, with a loud clunking sound coming from the vehicle. In addition, the vehicle jerked, hesitated, and bucked while the accelerator pedal was depressed. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall with a similar failure; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.

Rear differential lock rings broke and caused leaking fluid, as reported to me by a dealer service department. This could lead to handling problems and even total system failure. No warning lights, messages, or noticeable symptoms. Upon an internet search, I found that this seems to be a COMMON issue with Jeep Cherokee's - therefore, I'm not sure why it isn't already a recall.

I previously reported a safety issue with my vehicle and have not received a response. My complaint number is 11709360. Issue still remains and no recall is associated to my vin number yet, even after locating a recall for my vehicle make, model and year when researching on line.

The rear differential went out on it on Nov 27th, I had it towed back to the dealer and they kept it until Jan 5th and said they had fixed it. I have a hand written receipt from them but it's not very detailed. It does seem better but I can still hear a small noise that concerns me because it sounds and feels just like it did before. I just started financing this vehicle so im not sure what to do and I cant get any help with it. Its scary to drive sometimes but it's my only transportation and I have 3 small children. The check engine light is on but it didn't come up until after they worked on it the first time.

Newnan Peachtree Chrysler Jeep Dodge Ram: The dealership initially identified the recall-related failure but subsequently "deleted operations" from my service record. They replaced these with different labor codes and "tag numbers" to misclassify the repair. By deleting the recall codes, the dealer successfully billed my third-party extended warranty for a transmission replacement. This allowed the dealer to collect a higher labor rate while unnecessarily depleting my private warranty’s limit of liability. The dealer failed to address the root cause (the Power Transfer Unit/PTU). My vehicle was returned to me still exhibiting grinding noises, which is a known precursor to sudden power loss on the highway. During the unauthorized warranty work and a concurrent oil change, the engine oil cooler was damaged. Furthermore, the dealership failed to perform a mandatory cooling line flush, causing metallic debris to contaminate new components.

It has been over a year since I got my notice of recall. Still no fix for this according to the dealer. It is completely unacceptable that I have a vehicle that is not really usable without risk while they sit around and dont get a fix. It can not be that complicated. Replace the ptu if they have to. I know it sucks but if its a safety thing then it needs to be done.

Vehicle: 2019 Jeep Cherokee Trailhawk Elite VIN: [XXX] Recall: Stellantis / Jeep Recall 01C (NHTSA 25V‑011) Dealer: Carson Dodge Chrysler Jeep, Carson City, Nevada Description: My 2019 Jeep Cherokee Trailhawk Elite (VIN [XXX] ) is included in Stellantis Recall 01C. It has now been more than a year since the recall was issued, and Stellantis still has not provided a remedy for my vehicle. My servicing dealer, Carson Dodge Chrysler Jeep in Carson City, Nevada, reports that no parts are available for the recall and that Stellantis has not provided any timeline for when parts or the required software remedy will be released. This recall involves a safety‑related defect in the Power Transfer Unit (PTU) that can cause loss of drive power or loss of Park function. Despite the severity of the defect, Stellantis continues to delay both the software remedy and the availability of replacement PTU components. I am unable to obtain the required repair, and the manufacturer has not met the federal requirement to provide a timely remedy. I am requesting that NHTSA investigate Stellantis for an unreasonable delay in providing recall repairs for Recall 01C and require the manufacturer to supply the remedy without further delay. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a diagnosed PTU failure in my 2019 Jeep Cherokee Trailhawk it has 55k on the vehicle. The vehicle is not safe to drive in the michigan winter, and i have contacted my jeep dealer who said there is nothing they could do.

The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to use the 4WD feature, the message “Service 4WD” was displayed, with an audible chime. The failure caused the vehicle to slide while driving in the snow. The vehicle was taken to the dealer and was diagnosed with Power Transfer Unit (PTU) failure. The vehicle was not repaired due to the part not being approved or provided. The manufacturer was informed of the failure. The failure mileage was 89,773.

Service 4WD light came on with intermittent lack of power while accelerating noticed. Dodge dealership diagnosed bad PTU with diagnostic code DTC C14A7-97 and now waiting on PTU replacement that is weeks out. Appears to be same issue that other jeeps are under recall for.

See attached document for complaint. Subject: Formal Complaint Regarding Unresolved Recall and Vehicle Held Since February 2025 To Whom It May Concern, I am submitting this letter to formally report significant concerns regarding an unresolved safety recall affecting my Jeep Cherokee. My vehicle has now been held at an authorized dealership since February 2025 due to the lack of an available remedy. Since the original recall notice, I have contacted both the dealership and the Stellantis recall hotline multiple times. Each time, I am given a new projected month for the remedy to become available. In October I was told November, in November I was told December, and now in December I am being told January. This cycle continues with no definitive solution, effectively leaving me without access to my vehicle for nearly a year. I am also concerned about the extended period of inactivity and the resulting potential for component degradation, including leaky seals, warped rotors, electrical issues, and tire damage. The service department assured me this would not be a concern, but I disagree and believe the prolonged storage may create additional safety issues or repair needs. I am requesting NHTSA’s assistance in reviewing this matter, as the lack of remedy and extended vehicle hold time appears unreasonable and may represent a failure in recall execution. Thank you for your attention to this safety concern.

Subject: Safety Recall 25V 011 – Remedy Delay Over One Year / Request for Immediate Action I am contacting you regarding Safety Recall 25V 011 affecting my 2019 Jeep Cherokee. I received the original recall notice over a year ago, and Stellantis has still not provided the required repair parts or an approved remedy. Federal law requires manufacturers to provide a free recall remedy within a reasonable time, and NHTSA generally considers 60 days to be the guideline for timely completion. A delay exceeding one year is not reasonable, especially for a defect that can cause loss of motive power, inability to shift, and potential roll away. I am requesting the following: 1.Written confirmation that the recall remedy and parts are still unavailable. 2.Escalation of my case to Stellantis for review due to the excessive delay. 3.A loaner vehicle or alternate transportation if my vehicle is considered unsafe to operate under the recall conditions. 4.Notification as soon as parts become available or if interim repairs or accommodations are authorized. Please document this request in your system and provide a written response. I am also filing a report with NHTSA regarding the extended lack of remedy. Thank you for your prompt attention. [XXX] VIN: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a recall for the PTU MOTOR in jeep cherokee 2019 our car is currently not included in it but recall but that exact part is needing to be replaced in our jeep. Could our jeep be included in that recall.

Recall on my 2019 Jeep for Two-Speed PTU failure has not been remedied yet it has been a year now. Would like to know when this can be fixed before I have other issues.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The vehicle was taken to the dealer; however, no cause for the failure was found. Most recently, while driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed with a power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The vehicle remained at the dealer unrepaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V011000 (Power Train). The dealer performed a transmission flush, which the contact stated could cause additional issues with the current recall that had not been repaired due to parts not being available. The contact reported an issue with the Warranty Group because the Warranty Group would not cover additional failures under warranty. The contact stated that the transmission failed to shift properly while driving. The manufacturer was not notified of the failure. The failure mileage was 137,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 20-25 MPH, the vehicle experienced reduced power and jerked significantly. The contact was able to drive to the nearby residence. The AWD warning light was illuminated. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, to be diagnosed, and the dealer determined that the PTU had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer informed the contact there would be reimbursement for any vehicle rental expenses; however, the contact was unable to afford a rental, and the manufacturer had become unreachable. The failure mileage was approximately 51,000.

I have been having an intermittent 4WD SERVICE light come on, then after a while it stayed on. I brought the vehicle to my mechanic who diagnosed the issue as a failing Power Transfer Unit (PTU). He suggested I bring to the dealership for diagnosis as he saw recalls and service bulletins related to this issue, indeed I found "NHTSA Campaign 25V011000 (Reported April 2025): Involves the power transfer unit (PTU), which may damage and cause loss of drive power or park function. Consequence: Increased crash or injury risk from stall or rollaway. Remedy: Software updates and PTU replacement if needed (free); final remedy expected January 2026. Contact FCA at 1-800-853-1403 (recall #01C)" Even tho this issue is the same as reported in the recall, for some reason my VIN is not included in the recall. The car has been at the dealership awaiting repair since Monday, Jan 12 and I am told the part is on backorder and will not be available until Feb 16. So my car is out of commission for about 5-6 weeks due to this faulty part that is prevelant in these vehicles. I argued for some goodwill assistance and they did give me some relief, but I believe this should be included in the recall. Can you assist me with getting my vehicle included in the recall? The issue was first diagnosed by my mechanic in Nov 2024 at 53,998 miles then again in Jan 2026 at 64,896 miles. The dealer has had the car since Jan 12, 2026.

Failing PTU (power train unit) causing power loss and high risk of breakdown or crash

Since December 2025 we have had a "Service 4WD" light on our dash. Recall 01C was announced on 01/26/25. I have contacted Jeep dealers and Chrysler customer service with help/resolution to this. That all tell me to wait for parts. It's been a year. When will this be addressed???

The contact owns a 2019 Jeep Cherokee. The contact stated that on three occasions after refueling the vehicle and driving approximately two feet, the vehicle unexpectedly shutoff. The message to “Shift to Park” was displayed. The contact activated the hazard lights. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The vehicle was eventually restarted. The contact associated the failure to NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 107,000.

Well the engine definitely failed to provide power for me to drive my vehicle. And as I am doing more and more research on what the PTU does, which is what there is a recall on. It appears the PTU not working correctly on my vehicle affected the engine, and the ability for car to properly utilize oil, thus affecting the operation of the cylinders 1 and 4 on my vehicle. I am being told I need a new engine however, I believe the PTU problem directly affected my engine because everything that happens with the failure of the PTU is similar things that happen with the failure of my engine, thus the two really are related. And if the PTU "talks to" the engine for proper consumption and usage of oil then, my current engine replacement needs to be covered under the recall of the PTU and any other possible engine problems with other Jeep Cherokee engine recalls. I would like someone to contact me and have a discussion with me and/or an attorney as I am considering now hiring one because of the safety risk of continued problems especially putting in another engine and having the PTU affect the engine again. Also mechanics are saying there is no way that this engine failed unless there was something else wrong upon installation of the engine or something else affected the operation of the engine, as in the PTU.

There has been an open recall for over a year and no remedy has been found. I am having failure with my speed power and every dealership wants to charge me because there is no remedy for this recall. My vehicle is eventually going to give out if I don't get this fixed and unfortunately i don't have the money.

I am reporting an open safety recall on my vehicle that has had no available remedy for over a year. My 2019 Jeep Cherokee is subject to Recall 01C, which warns of potential loss of power and loss of park function. Due to this defect, my vehicle’s 4-wheel drive system is currently inoperative. I live in Minnesota, where 4WD is necessary for safe winter driving. The loss of 4WD significantly affects the safe operation and intended use of the vehicle in snow and icy conditions. The recall notice has repeatedly stated that a remedy would be available by a certain date, but each time the date passes it is pushed back again. There has been no repair available despite the recall being open for more than a year. While I have not yet experienced a complete loss of power or park function, the recall states this is a possibility, and I am concerned about the safety risk this presents. The vehicle is currently being operated with a known safety defect that cannot be repaired. I am requesting that this issue be reviewed, as the prolonged lack of a remedy for a safety-related recall is creating an ongoing safety concern and hardship.

Was in an accident due to hitting ice hit a guard rail going 60 mph on the highway totaled the vehicle but not one air bag deployed.

PTU failure. Causing vehicle to roll when placed in park. Service 4WD indicator light. Many other 2019 Cherokee models are part of a major recall. This one should be included.

The Power Transfer (PTU) unit exploded while driving on the highway, upon inspection from the Jeep dealership it was found with multiple cracks on the PTU housing and even described in the service report from the tech that the PTU exploded. The car experienced sudden loss of power and if other cars were around I could of been rear ended. This part has recalls on other Jeep Cherokee models (Safety Recall W47 / NHTSA 20V-343) but my particular VIN does not fall under this recall. They're were not any warning lights on or symptoms that pertained to a possible faliure of the PTU.

Service 4WD light came on and stays on. Odometer flashes continuously. No 4 wheel drive functions operate. Dealer scanned for codes. Determined the transfer case control module was defective. Replacement did not fix the problem ($600.00). Then the fix was new tires because the front tires were worn more than the rear ($ 1000.00). That did not fix the problem either. Now we wait for the recall to materialize. The recall came out a year ago ( JAN 2025). Still no parts or fixes available for this problem.

To Whom It May Concern, I am submitting a safety complaint regarding my 2019 Jeep Cherokee Limited due to ongoing defects that create unsafe driving conditions. Vehicle Information: •Year/Make/Model: 2019 Jeep Cherokee Limited •189,000 Safety Issues: My vehicle has experienced repeated and unpredictable failures, including: •Loss of power while driving •Electrical instability and voltage fluctuations •Auto Stop/Start system malfunction •Hard and delayed transmission shifting •“Service Shifter” warnings and parking brake alerts (P with exclamation point) •Intermittent stalling and hesitation These issues occur without warning and significantly impair the vehicle’s ability to accelerate, shift, and operate safely in traffic. Recall Concern: I am aware that 2018–2019 Jeep Cherokee vehicles were recalled for transmission, powertrain, and electrical defects, including conditions that can cause loss of propulsion and unsafe shifting. My vehicle exhibits the same symptoms described in those recalls; however, my VIN has not been included. Repair History: I have contacted the dealership multiple times. The primary response has been battery replacement, which did not resolve the issues. No permanent repair or root cause has been identified. Safety Risk: Loss of power, transmission malfunction, and electrical instability while driving present a serious safety risk and increase the likelihood of a collision. I respectfully request that NHTSA review this complaint and investigate whether my vehicle is affected by a safety-related defect consistent with known recalls for this model Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that on several occasions while driving at various speeds, the vehicle jerked and hesitated, but the engine continued to rev, and the RPM was very elevated. The contact stated that during the 6th failure, the check engine warning light illuminated for several seconds and then disappeared. The vehicle was taken to an independent mechanic, but the failure was not duplicated. The vehicle was taken to a dealer, but the part for the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 60,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving approximately 65 MPH, the vehicle lost power and failed to accelerate as intended. The vehicle was towed to a dealer, where it was diagnosed, and determined that the PTU needed to be replaced. The vehicle was not repaired because the part was not yet available. The vehicle was then taken to an independent mechanic, where it was diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the 4-WD warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the PTU needed to be replaced. The vehicle was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.

I was driving down the interstate in the mountainous region of Montana. While coming down the hill, I lost all power in my vehicle. My car continued to slow down, unable to accelerate. I had multiple warnings/things flash across my screen that identified that I no longer had access to them. After about 30 minute or more of driving slower and slower, able to initially go 30 mph, then it continued to decrease. I was maybe to go 10 mph up a hill to try to get to the next town. I inched my way to the dealership to drop my car off. I know there is a recall on my vehicle for something related to power however in the past year, every time I take it to dealer, they say there is nothing available to fix it. I now have no vehicle and I could have easily been hit from behind during the time where I continued to lose power in the vehicle. It was a terrifying feeling to know I could be stranded on a mountain road with no cell service, etc. If there is something wrong with a vehicle because of manufacture errors, then they need to do something ASAP or provide me a new car immediately for my safety and well being. If the whole 2019 model of Jeep is an issue, then provide me a new vehicle. This is not the first issue I had with this car. Early on after purchasing it, my dash lights would all disappear while driving down the road. No speedometer, nothing. The area where the radio and other communication is at, got so hot that one could not even touch it. They did eventually replace whatever caused that problem but that was a safety issue as well. Last year I was in a car accident because I stepped on the gas to go, and there was nothing and then all of a sudden it took off and by then the car in front of me stopped. This is when I realized there is a significant problem with the power of the car. The dealer said it was probably related to the recall but don't have a way to address it.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle started vibrating abnormally. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The failure had occurred twice. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 56,221.

In July of 2025 the srv 4x4 warning light came on a clanking sound began happening while driving. Eventually my jeep would begin shifting gears really hard. My local jeep dealer service dept. diagnosed that the PTU was failing. There was a recall in the recent months but my VIN was not on the recall list. They offered a good faith repair estimate of $2,500 plus tax to fix it and ordered the parts which were on a long backorder. Its now January 2026 and the parts are still not in yet. I should not have to pay $2,800 for a part that has been recalled on the same vehicle, make and model in recent months and I can't even have it repaired in a reasonable time. Very poor customer service Chrysler Jeep!

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 20 MPH, the vehicle stalled with the “Service 4-WD” warning light illuminated. The vehicle was able to be restarted; however, the failure persisted. The vehicle was taken to a dealer, where it was diagnosed and determined that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

The vehicle is subject to an open safety recall, Jeep recall 01C / NHTSA 25V-011, involving loss of motive power due to a power transfer unit defect. There is currently no available remedy or repair procedure. This vehicle has experienced loss of power while driving at freeway speeds on three separate occasions, creating an immediate safety risk. Because the recall has no fix, the vehicle is unsafe to operate and is not being driven. Stellantis Customer Care case [XXX] is open, but escalation beyond the call center has been denied. The owner is an [XXX] driver. The lack of a remedy has rendered the vehicle unusable and created ongoing safety and transportation issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our 2019 Jeep Cherokee Trailhawk made the warning code "service 4 wheel drive" and shortly after when parked at a gas station shifted itself into 4 LOW. I figured it out after starting to drive and we limped home which was a few miles away. We called the dealership and were told to bring it in for diagnostic. While parked on the inclined driveway the Jeep shifted itself into N and luckily I was able to press the brake (Non-ABS or hydraulic assistance due to the engine being off) stop it from rolling through the sidewalk into the street. I was able to get the Jeep into 2H to drive the 5 miles to dealership where they said they would do a diagnostic. 2 days later they texted us to say the transfer case was at fault and that would cost us $3825 up front and then we could submit a claim to Mopar to be reimbursed. I don't believe the original PTU (Transfer case) is available for inspection but you could ask the dealership. It's obvious our safety along with neighbors, pedestrians, and people driving down the street were put at risk, and had we known how serious the issue was, I would have asked for it to be towed to the dealership instead of driving it. The problem was confirmed by the dealer to be under recall. I don't know if anyone besides the dealership has inspected our failed PTU. We had very little warning to the problem. I believe the first time we saw the warning light was the same day the vehicle began having mechanical failures.

Power Transfer Unit (PTU) failure. It is available for inspection upon request. Visible PTU fluid leaking under the vehicle. Loss of 4WD. Service 4WD warning on dashboard began on Monday, January 5, 2026. Vibrations and grinding noises while driving. Burning oil smell in the cabin. Change in driving, such as delayed engagement and jerking during acceleration. Loss of power. My safety and the safety of others was put at risk at least twice when I experienced Loss of Power while driving. The vehicle unexpectedly shut off and all power was loss while in drive on two separate occasions in late 2025. PTU fluid leak is also a risk to my safety due to its potential for vehicle overheating, fire hazard, loss of 4WD, and/or catastrophic failure. The vehicle was taken to the service department of Ourisman Dodge Jeep Ram of Alexandria, VA on Thursday, January 8, 2026. The vehicle was inspected and PTU failure was confirmed by the dealership service department representative, Dennis Orellana.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). While parked in the snow, the contact attempted to engage the 4WD, but the 4WD feature failed to activate. The “Service 4WD” message was displayed, and the check engine warning light was illuminated. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 86,650.

PTU Control Motor is failing and triggering SVC 4WD. In the middle of winter having loss of power is terrifying. Has been looked at by mechanic, diagnostic ran and code C14A7-97 has been present. I purchased in 2022, 85k miles and regular maintenance.

I have already placed a claim for my vehicle but did not confirm my email. I also need someone to reach out to me as well. I've lost my job and I can't do my side gig job to pay rent for my home now as well as having 3 small children.

My 2019 Jeep was serviced for a 4x4 system warning light on the dashboard. At the dealership they explained my vehicle is experiencing an issue with the Transfer Case, power transfer unit. After this recommendation, I took this vehicle to another reputable mechanic who found the same issue, but then advised me this vehicle has a recall for this (PTU) power transfer unit issue. Upon reviewing the vin with another dealer they state no recall has been issued for this vehicle. I was told some of these vehicles may have been built with an improperly seated input shaft snap ring in the two speed power transfer unit. Furthermore, the input shaft snap ring that is not fully seated may allow uncontrolled movement of the input shaft inward. Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and/or range fork damage which can cause an unexpected loss of motive power or loss of PARK function. A loss motive power can cause this vehicle to crash without warning. A loss of park function can cause this vehicle crash without warning and/or injury to others outside the vehicle. Like stated above, the Service 4WD message appears on the dash, with noise and vibration and changing in driving quality. Please review this and assess my vehicle for this recall, that should be associated to my VIN, Thank you

Safety issue involving loss of power and braking Prior to receiving a PTU recall notice in January 2025, my vehicle began experiencing sudden and unexpected loss of power while driving, particularly when braking. Since that time, the issue has worsened significantly and now occurs more frequently. On multiple occasions, the vehicle has failed to accelerate properly after braking, creating dangerous situations in traffic. In at least one incident, there was a loss of braking power that nearly caused me to run a red light. Several of these incidents were near-accidents and occurred without warning. I have brought the vehicle to my local Jeep dealership three separate times and fully explained the loss of power and braking concerns. Each time, I was told that all issues are “directly related to the PTU recall,” that there is currently “no solution,” and that “nothing can be done.” The vehicle was returned to me without repairs despite the safety risk. The dealership has acknowledged the issue but has not provided a fix, alternative transportation, or assurance that the vehicle is safe to operate. With a longer commute and the problem occurring more often, I no longer feel safe driving the vehicle and believe an accident outside of my control is inevitable if this continues. This defect presents a serious safety hazard involving loss of acceleration and braking while driving.

my vehicle suddenly loss power and started decelerating while i was driving on the freeway on october 11th of 2025 . upon taking my vehicle to a mechanic i was told the TPU was the issue . i remembered this was an issue that had been recalled . i called the manufacturer and dealership . both told me that there was nothing they could do , i could not have my car fixed til there was a resolution and they could not provide me with a loaner vehicle . they told me my only option was to fix the car myself and have the money refunded to me after i show proof . the mechanic quotes me $2,000 to fix my vehicle . i do not have that amount to fix something that should’ve have BEEN fixed because the recall has been out for a whole year now . so for 3 months i have been without my vehicle up and running . i have gotten my payments pushed back on my jeep but now they have started again and i refuse to pay for something that i can’t drive ! especially after i could’ve died on the freeway

Started financing this vehicle 11/8/25- driving on the interstate on 11/27/25 I started hearing thumping noises coming from my vehicle, I thought it was the road so I turned my radio and everything off and listened and it continued so I pulled over. I put the vehicle in park, walked around my vehicle to check for flat tires and to see if I possibly ran over something and there was nothing. I put it in reverse and it pulled itself back a little.. I put it back in park and checked around the vehicle again. I got back in the vehicle and put it back in drive and it wouldn't budge. I sat on the side of the road for over 6 hrs, 2 hrs away from home. My dealership didn't put in any of my information or transfer for the vehicle at the time it was suppose to be put in at signing and so I was out almost $600 in tow charges back to the dealership because my warranty hadn't went into effect. I've had 4 loaner vehicles threw this dealership which in return has caused me to lose my job because of other defects wrong with those vehicles as well. The mechanic at the dealership where I purchased the vehicle looked at it and told me that the rear differential had went out. And that the warranty company denied my claim. The dealership messaged me on 1/5/26 to come get my vehicle, that it had been fixed and was ready to go. On 1/6/26 I was proceeding to take my partner to work and as I was pulling out to leave, the vehicle started to make the same noises as before. I pulled back and parked my vehicle back. We have lost income now over this matter and possibly another job if we continue to call in or can't make it to work. I have 3 small children all under the age of [XXX] . I've called the Chrysler/jeep dealership and everyone says they can't help me. I've pointed out the recalls of the same matter on other jeep Cherokee's and how much of a safety issue this is. Vehicle is available for inspection any time. 1/6/26- the vehicle also had a warning sign pop up on the dash for the auto start. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When I got it looked at it’s my powertrain. The car is shutting off in motion.

My 2019 Jeep Lost all power. Shortly after that My service 4wd light came on. I understand that this is a recent recall for the PTU but, my VIN number is not showing this recall. How do I get my Jepp added to this recall for the service 4wd indicator?

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Vehicle has been having driving issues such as noises and loss of power while driving. Recall for power control module, have been told they can’t give a loaner and they don’t have parts since the recall was issued (01/16/2025) was in the shop while that recall was going on (8 months actually because they couldn’t get parts) because it caused my differentials to lock up, they replaced them but vehicle has still had problems since then and was told there was nothing to be done. Warning signals come on and off when vehicle loses power, all dashboard lights cut on and off and it makes noise when shifting gears or accelerating. I have been terrified to drive it for months because it has just been getting worse and I am currently pregnant and don’t want to put my child at risk if it were to cause a wreck because I was told it could go out at anytime.

My check engine light comes on and stays on now. I have to put oil on my truck between oil changes. They haven't found any leaks. A diagnostic showed the camshaft as needing fixed at one point but the diagnostic hasn't given any other code problems. I'm having to put in oil frequently but the engine light had remained on. The check engine light will go off sometimes street i hey an oil change but then it comes back on.

Jeep has had an active recall for 1 year with no parts available, my 4 wheel drive no longer functions which is causing a safety risk. My job requires travel to areas that experience snow, I purchased a Jeep to have the option of 4x4 for my safety which is no longer available due to jeeps lack of concern and urgency to repair an issue.

No known remedy for the PTU recall. I have had the 4WD Service light on for quite sometime now. Please advise on when remedy is available.

SVC 4WD warning indicator light appeared in dash cluster. Vehicle has been taken to two certified Jeep service dealerships. Both have confirmed the issue is with the Power Transfer Unit and that it will need to be replaced. Jeep does not have a replacement PTU for this widely known issue. A recall has been issued for this very problem, but our vehicle and many others from 2019 are not included in the recall. Same issue, same model, same year, but no recall and no part available for repair. Both dealerships have stated that the vehicle should not be driven due to safety concerns for loss of power if the PTU should completely fail. 6 months have passed with no indication of any effort from Stellantis to even repair the recalled vehicles, let alone the same vehicles with the same problem that are not included in the recall. A report was filed with Stellantis.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while at a complete stop in a construction zone, the vehicle failed to accelerate upon depression of the accelerator pedal, and the vehicle made an abnormal grinding sound. There was no warning light illuminated. The contact was shifted to neutral(N) and pulled over to the shoulder of the road. The vehicle was towed to the dealer. The dealer confirmed that the failure was related to the recall; however, the part needed to repair the vehicle was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 80,000.

There was a 4x4 warning light in Dec 2024. The dealership checked and provided a quote for a new PTU, but said we could keep driving until repair, just not to use 4x4. Then we received a recall notice for the PTU from Jeep. Have been trying to get it fixed since. The dealership says there are no parts and no remedy for the recall. The Jeep Recall team says to take it to the dealership to get it fix, pay out of pocket then get reimbursed. The Jeep Recall team does not understand there are no parts available. Twice the recall team has closed the recall case number without following up if the repair was complete. This was my wife's vehicule. In Jan and Feb of 2025 we started to have loss of power while driving in traffic, so it has been sitting idle since. I had a DMV non op on it for time, but reactivated. I was told by Jeep there would be a solution in the fourth quarter of 2025, but that has come and gone. I had to buy a new vehicule for my wife. The Jeep just sits. I tried different lawyers for possible legal action, but they wont take the case, unless the vehicule has been at the dealership waiting to be repair or has been attempted to be repair three times. It has been a long wait for nothing so far.

The PTU caused the vehicle to have random grinding sounds from the drive train. There was a service 4wd engine light immediately. Took to the dealer 5/5/25 and was told about the recall of the PTU but no fix was available. I was told to keep driving and the vehicle around late December completely lost all forward gears on the highway. I was luckily able to coast to the shoulder and had it towed back to the dealer. Very lucky to not happen crossing traffic. The check engine light was also on at this point. The dealer informed me that it was in need of a new PTU and that there was still no fix for this problem. This is almost 1 year from the recall being issued. Unacceptable by any standards. Thank you

What happened : The vehicle experienced a sudden electrical failure and loss of normal shutdown control. The vehicle would not start or turn over. After repeated attempts, it eventually started, at which point all dashboard lights began flashing uncontrollably. The engine continued running even after the ignition was turned off and the key was removed. The only way to shut the vehicle down was to disconnect the battery. This created a safety concern due to the inability to control the vehicle’s electrical systems or safely shut off the engine. The failure occurred without prior warning. The vehicle was taken to an authorized dealership for inspection. Diagnostics confirmed a failure of the Body Control Module (BCM). The Steering Column Control Module (SCCM) was also found to be non-functional and may have been affected by the BCM failure. The vehicle remains inoperable and is awaiting replacement of the BCM, which is currently on backorder with no estimated availability. The failed components are available for inspection upon request. The issue has been confirmed by the dealership. No crash occurred, but the malfunction posed a potential safety risk due to uncontrolled electrical behavior and inability to shut down the vehicle normally.

We have been advised by a Jeep Dealer that this vehicle's PTU is failing and needs to be replaced immediately before the car can be driven again. There is a current recall on other 2019 Jeep Cherokees with the same issue, "Loss of Drive Power from Damaged PTU", but our Jeep is not covered under this recall although it exhibits the same symptoms and is diagnosed with a failed/damaged PTU that needs to be replace. From everything that was reviewed and reviewing the recall it is the same problem that is reflected in the recalls that Jeep made on other 2019 Jeep Cherokees. We have been quoted by the dealership that this is a $3000 fix and when we contact Chrsyler/Jeep, FCA Stellantis customer service, they are not willing to assist with getting this fixed on the vehicle. There appears to be a significant amount of information in the public that this is a known issue for these vehicles. We would like to issue a complaint regarding the matter. I am [XXX] old and have had this car serviced at all recommended intervals. I can be reached at [XXX] . Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Current mileage 120,287 have owned since purchased in 2019. On 12/28/2025 experienced a loud pop and an apparent disconnect of power to drive wheels, place car in neutral and back into drive seemed to drive normal. After driving another 12 miles and turning onto a side road experienced the occurrence again. We began having pops and vibrations as early as 2023 predominantly during an acceleration following a turn. On 10/19/2024, mileage 98,975, I requested maintenance as “developed slack in the drive train. When slowing down it bumps, when accelerating, mostly from a stop, it bangs and slips when shifting”, however despite having a tech drive with me only the hesitation was noticed. The concluded “trans no problem found at this time.” The bangs have intermittently continued but I had never experienced the loss of power like occurred on 12/28/2025.

The vehicle experienced a sudden and catastrophic failure of the powertrain/engine system. Based on dealer inspection, the failure requires complete replacement of the engine long block assembly, indicating an internal engine failure rather than a minor or maintenance-related issue. The vehicle and failed components are available for inspection upon request. My safety and the safety of others were placed at significant risk. The vehicle first shut off completely while I was proceeding through a four-way stop intersection, forcing me to restart the vehicle while stopped in the middle of the intersection. Later, while driving on a very busy highway, the vehicle again lost power and became completely inoperable. I was barely able to maneuver the vehicle onto the shoulder, narrowly avoiding a collision. The vehicle then would not fully shut off despite multiple attempts, further indicating a serious malfunction. The problem has been confirmed by an authorized dealer, Krebs Chrysler Dodge Jeep RAM in Gibsonia, PA. After diagnostics, the dealer issued a repair estimate calling for full engine long block replacement with an estimated total cost of approximately $13,900, confirming the severity of the failure. The vehicle has been inspected by the authorized Jeep dealership listed above. It has not been inspected by the manufacturer directly, police, or insurance representatives to my knowledge. There were no warning lamps, dashboard messages, or noticeable symptoms prior to the failure. The shutdowns occurred suddenly and without advance notice.

I'm pretty sure it's the ptu . I was driving up a hilly road and my jeep had no power all of a sudden. Then the service 4wheel drive light came on in the cluster,/ dash. Then when I stopped the tires would not quit spinning. But I could tell only one at a time was rolling. But it would switch to a different tire .each time it switched it would almost catapult me of to the side or towards the middle of the road..I finally just shut the engine off . Because it seemed as though it had a mind of its own ...thank God the plow truck came up this road I was on . Because I was afraid to start it again due to the fact I did not want to go off in a trench . I had no traction when the wheels kept kicking in and out of 4 wheel drive . That to me is a big safety concern. I took it to a mechanic shop the following day and he put a scan tool on it and it came back, ptu .and he told me that this year model has a recall for the same problem .

The Power Transfer Unit (PTU) has failed for the SECOND TIME in this vehicles history. This problem disables the four wheel drive feature of the vehicle, causing a dashboard warning light to illuminate, and may lead to other serious drivetrain safety issues. According to the dealer service technician, the splines on the unit are wearing out and causing disengagement of the rear drive wheels. This unit was replaced two years ago, and is a known issue with the manufacturer according to my dealer service department.

The PTU has went out, as confirmed by the dealership. The 4 wheel drive on the vehicle stopped working in August of 2025. The lack of engagement of the 4 wheel drive has left me with little to no traction. The vehicle slips on wet pavement.

My 2019 Jeep Cherokee service light for 4wd came on. After having the car into a Jeep dealership for diagnostic/service I was told it was the PTU and no replace/fix is available. There is a recall for this year, make, model for this exact problem ( PTU ) however , my VIN# is not included under this recall. They need to widen the recall to ALL affected by this problem. clearly , my car has a PTU issue confirmed by the dealership, is the same year, make and model as the recalled cars with EXACT same problem.

Jeep will stall/ or stop completely while driving randomly. Loses power in gas pedal. Electric throttle control light comes on.

Recall was done for this and my jeep has this issue I currently have a power train controller that is out I have no power from controller to rear. Currently now my all wheel drive doesn't work at all .

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the 4WD warning light was illuminated, turned on and off, and then remained illuminated. There was an abnormal clunking sound while driving at 15 MPH and accelerating. Upon research, the contact associated the failure with NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed with a PTU internal shift fork binding that needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 74,000.

Two speed power transfer unit failure. It's been since July 1, 2025 y car has been unable to drive. The PTU unit went out on the highway going 65 MPH and immediately lost control of having power to the gas pedal and had to pull over quickly on the highway. They still have not developed the remedy, and are withholding money from rental reimbursement.

I began hearing an intermittent moderate grinding sound seeming to come from the center of the vehicle just below my console while driving for about the last month's time. On some days, I would not hear the noise at all. On [XXX] I pulled onto a road and when on the road heard a loud clunk then head continuous grinding sounds. I believe it to be a failure of the PTU. I had an issue of a more constant grinding sound while driving eminating from the same area when the Jeep was at 63000 miles and still under warranty. I took it to the seller dealership, (Solomon Jeep in Brownsville, PA). They told me that the fault was with the PTU. Kept the Jeep for one month waiting for a replacement PTU. Now my Jeep is unable to be driven. I intend to explore the Lemon Law. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There was a recall issued for the PTU on my vehicle that is a safety concern. I have went to the dealership where purchased and no parts or remedy available. At one point the dealership considered trading the vehicle. Then changed their mind and offered two financed vehicles for me to make payment and not wanting the vehicle. Then changed their vehicle jolts at times along with slowing and almost shutting down One experience with both of these issues. The display screen shuts off and on randomly. The vehicle was recently put in 4 wheel drive in weather conditions and shortly after use an oil leak started. The recall has yet to be satisfied with correction and safety. I’m paying constant repairs and rental expenses during these times. Yet the manufacturer is offering reimbursement for outside repairs with outside dealership service mechanics. How are they able to make repairs with parts? But, no repairs can be made by the manufacturer due to not having a remedy or parts to repair? Arbitration will not help with the situation either because it’s a manufacturer recall.

My vehicle is under an open safety recall 01C involving the PTU system, and there has been no remedy available for nearly a year. This defect caused a dangerous and sudden loss of acceleration while I was driving, and the manufacturer has still provided no fix, and no support through the dealership. The incident occurred when I was stopped at a red light. When the light turned green,I pressed the gas and the vehicle immediately made a loud grinding/shaking noise, shuddered violently, and lost all propulsion. The car would barely move. I was extremely lucky that there was a parking lot directly next to the intersection, and with the tiny amount of movement left,I was able to coast into it. If this failure had happened anywhere else—on a highway, in the middle of an intersection, or without a place to pull off—I could have been rear-ended or caused a collision. My safety was put at immediate risk due to this recall defect. I contacted the dealership, but they stated they could not repair the vehicle because Jeep/Stellantis had not released a remedy, parts, or service procedure for the recall. I was told multiple times that there was nothing they could do until Jeep provided a fix. After the breakdown, an independent shop confirmed the PTU failure, since the dealer still had no ability to repair it. All failed components and documentation are available for inspection. I lost use of my vehicle and was forced to take safety into my own hands. When I submitted reimbursement documentation to Jeep Customer Care, they denied it because the repair was not done at a certified dealer and did not use MOPAR parts—even though no certified repair or MOPAR parts exist for this recall. This leaves me without a safe vehicle, without a remedy, and without support. I am requesting NHTSA intervention due to the ongoing safety risk and the manufacturer’s failure to provide a timely fix and proper reimbursement for their admitted issue with the vehicle.

Power Transfer Unit is showing error codes as my Service 4WD has been activated for warning light. Research shows many Jeep Cherokees from 2014-2019 were recalled for same issue. My Jeep Cherokee was not and now I have the PTU issue. My vehicle is 4WD and it cannot be used, long term effects can cause problems for my vehicle.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving 75 MPH, the engine started revving, and the RPM was redlined. The vehicle then lost power. The vehicle was steered to the side of the road and shifted into park(P), but the vehicle continued to coast. The contact turned off the vehicle and activated the parking brake. The vehicle was restarted after the tow truck arrived, and the contact observed the "Service Transmission" message being displayed. The vehicle was towed to a dealer, where it was diagnosed and determined that the transfer case needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

While driving my 2019 Jeep Cherokee, the engine randomly shuts off without warning. This has happened multiple times at different speeds. The vehicle suddenly loses all power, and I have to coast to the side of the road. There are no warning lights, messages, or diagnostic codes before or after the stall. The specific component causing the failure is unknown, but it seems related to the electrical/engine/powertrain system. This failure puts my safety at serious risk because the engine dies unexpectedly in traffic, which could easily cause a rear-end collision or loss of control. I had a diagnostic scan done at AutoZone and no trouble codes were found. There were no symptoms or warning lamps prior to each incident ,the engine simply shuts off while the vehicle is in motion. This is a recurring safety hazard.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 65-70 MPH, the vehicle made an abnormal grinding sound. The contact pulled over to the side of the road. The contact stated that upon shifting to Park(P), the RPMs continued to rev, and the grinding sound persisted. Additionally, the vehicle failed to respond upon shifting to drive(D) or reverse(R). The message "Service 4WD" was displayed. The vehicle was towed to the residence of the contact's friend. The vehicle was then driven to the dealer, where it was diagnosed with PTU failure. The dealer related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was later towed to Liberty Chrysler Dodge Jeep Ram (1000 E Park Ave, Libertyville, IL 60048). The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided reimbursement for vehicle rental, and the contact was informed that the vehicle might be repaired in January 2026. The failure mileage was approximately 107,000.

-There is a warning that pops up on the dash saying "4WD unavailable, needs service". It's winter and I can't use the "snow mode" or 4WD. -Potential for issues if I get stuck in the snow. -Took it to a repair shop to deal with the service light and they told me there was a recall. I was unaware until today. -Went to Jeep dealer and was informed there is no fix available at this time. It appears the recall was issued January 16, 2025.

Airbags did not deploy during MVA to passenger side front door that resulted in totaling of the vehicle

started squeaking, so we replaced brakes, control arms with bushings, then it started smelling really bad and losing power. When the engine starts, manual shift is not available. Extremely pungent toxic fumes released into the cabin requires recycled air to be on always or the car is not drivable. Oh, and loss of power, like dropping into a low gear when should be in a higher gear. Smell is noxious. Dealer reports Stellantis has not provided parts, updates or any further information. Don't drive much so didn't notice until Government Shutdown ended, I was asked to return to the NSF offices 40 miles from my home. Smell became really evident at that point.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds or depressing the brake pedal, there was an abnormal grinding sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with PTU failure. In addition, the contact stated that the vehicle was previously taken to another local dealer, Imlay City Chrysler Dodge Jeep Ram (2093 S Van Dyke Rd, Imlay City, MI 48444), where the sway bar links, front struts, 6 cylinders tune up, brake fluid flush, transmission service, fuel injector, and radiator replacement were repaired or replaced; however, the failure reoccurred. The vehicle was previously taken to the local dealer for sway bar links, 2 lower control arms, 2 front steering knuckles, front wheel bearing replacement, and a 4-wheel alignment. The vehicle was repaired, but was taken back and was diagnosed and determined that two front struts and the PTU needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 119,952.

While driving 4WD warning light appeared on dash display. I pulled over shortly after and checked for obvious clues such as leaking oil, loose belts and burning smells, nothing to be found. Currently, I was advised not to drive this vehicle due to causing additional damage or breakdown. I am still waiting for the part to be delivered so this could be repaired.

4 wheel drive system failure and dashboard warning light has been on since late 2024! Took it to a Jeep dealer. They specified a problem with the PTU upon inspection. The part was unavailable for repair. Through the Mopar website, my Jeep has been recalled for this problem since Jan 2025. There is still no fix as of 12/3/25!!!! I phoned dealer to see if it could be repaired as per the recall... they tell me they cannot help me and to call Chrysler. Ridiculous. Please advise!! I do not want to experience further damage to my car and unexpected motor loss as the recall states... and I want my 4WD working again as it greatly helps with car control in wet situations and I often travel through mountains (snow). Thank you for your time and assistance.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Approximately two weeks before the major symptom appeared, the “Service 4WD” warning light illuminated on the dashboard. The vehicle’s performance didn’t seem to be noticeably affected, so I checked for any active recalls or service bulletins but found none that applied to my VIN. I monitored the situation closely in case it was an electrical or sensor-related issue. Shortly after, a loud clunking noise began coming from the drivetrain area, most noticeable during acceleration and deceleration. After arriving home, I immediately stopped driving the vehicle due to serious safety concerns and contacted my mechanic. A certified mechanic inspected the vehicle and confirmed that the transfer case (Power Transfer Unit) had failed and required replacement. The mechanic stated that this is a common problem in 2019 Jeep Cherokees. After researching, I found many other reports of similar failures, all traced to transfer-case defects. However, my VIN is not currently included in any recall. I believe this defect is related to known issues affecting Jeep Cherokee transfer cases and should be investigated further by NHTSA. I respectfully request that NHTSA open or expand an investigation into transfer case and PTU failures on 2019 Jeep Cherokee models to determine whether a recall and reimbursement for repairs are warranted.

An alert showed on the message board SVC 4WD and 4WD unavailable. We live part time in the mountains and rely on 4WD. Last winter we had snow and could not get up our driveway. When leaving the mountains we were going through the steps to tow our Jeep behind our RV. The system indicated failure to disengage the transmission so we were unable to tow the Jeep and we were still 1000 miles from home in Florida. We went to Jeep dealers in PA, DE, GA, and again in FL. All dealers found the issue with the PTU issue 01C but said there was not a remedy. Even if they replaced the PTU it could happen again as they did not know what inside the PTU was the problem. We've had some transmission slipping or hesitating as well.

I'm an elder who lives alone. My Jeep is my only regular transportation. I'm now fearful about this Jeep Recall 01C / NHTSA 25V-011 since things are happening that night mean my safety and my vehicle are greatly at risk! My SRC 4WD light came on about 10 days ago and I no longer have the ability to put my Jeep in 4WD as it says it must be serviced first. This ONLY STATED about 10 days ago. I have an appointment with a dealer this coming Wed, Dec 3. I said I was coming in for a recall and because my SRV 4WD light was coming on. I am not mechanical and didn't really understand the recall (NOW I do as I've researched ad nauseam!) I was told I'd have to pay 187 for a scan!! WHAT?!? Now that I know the story I will NOT do that! I will still go and explain my concerns but what a rip off that would have been! I am afraid now, of driving my car - and yet there is no FIX as of yet - not in MANY MONTHS - which I read is totally inappropriate with no recourse. This is just wrong for a SAFETY recall with my vehicle having 'symptoms' of this issue now being 'engaged' in some way. I did a couple of SRV 4WD easy troubleshooting steps of disconnecting neg battery cable for 50 minutes then re-attached and brought all 4 tires up to EXACT same PSI. Plus I had a simple scan done at auto parts store that shows nothing but a customer there offered to use his much better scanner and see photos to see what he found re: my PTU. What do I do? What CAN I do? I'd appreciate a quick response please. My only child, a [XXX] son, was killed in a car accident in 2016 and I really don't have anyone who can support me in this situation. I need your help PLEASE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This car has had the recall for quite sometime and the dealership refuses to help because there hasn’t been a fix yet with this recall. It has powered off or simply stop working in the middle of the road multiple times. Today on the most dangerous highway in Colorado Springs in the snow it turn off and all the messages relating to the recall turned on. It was the scariest moment of my life

The oil pressure sending switch failed. Oil filter housing and gaskets were replaced. I had oil leaks and took it to a garage to get it checked and was told not to drive it if possible. I was leaking oil bad. If I drove it and oil leaked out it could have made the road slick or possibly blown up the engine.

I needed an oil pressure sending switch, oil filter housing and intake manifold gaskets replaced. I took it to a garage for the oil leak. Was told not to use it . If the oil leak got worse, the oil could have made the road slippery if it rained or I could have blown the engine. The car sat until I got an appointment.

While driving my vehicle last Thursday, November 20th, the "SVC 4WD" warning light came on without warning, following an audible and tangible thump from beneath the vehicle. Following this, a high-pitched grinding/whining could be heard from centrally beneath the vehicle, and the vehicle was unsteady accelerating/decelerating. The vehicle would not remain in park, and no drive was going to the back wheels. I believe this to be the same issue as in recall 01C for Jeep Cherokee KLs 2017-2019, which my vehicle falls into. This is a recall on an improperly seated input shaft snap ring in the power transfer unit (PTU) which my Jeep dealership has confirmed, damaged the transmission and differential components, including the axle rods. The vehicle is unusable in its current state, and is currently sitting at a valued repair cost of approximately $7000.

there are 3 lights that keep jumping on P! ENGINE LIGHT CAR WITH SQUILLEY lines behind it have took it jeep for diagnostic cleared all codes drove fine for 2 weekswas told it has something to do with transmission took to 2 different transmission shops not the transmission now it has started cutting off as im driving the ELECTRICAL THROTTLE CONTROL WARNING LIGHT will come on and it will cut off in traffic I looked online the same problems im having was on the recall list but not my vin.how is that i called earlier and talked to rep.she said my vin.was not up there dont understand how not when its doing everything thats on the list.i was told at first it was my wheel speed sensor replaced all 4 then spark plugs and wiresthen one day while i was driving there was a popping noise took to mech. thought wheel speed sensor broke or came off took off tire nothing was wrong couldnt find a problem under vehicle

Our dealership, Billion Motors ran diagnostics after I indicated that my service 4WD light had been on, and found out that I needed a new transfer case. Jeeps from 2017 to 2019 have a known transfer case issue and my Jeep is a 2019 and unfortunately the serial number is not listed in the recall. This is a huge security risk as I'm afraid that my vehicle will slip out of gear and heading into winter my AWD is not working due to this part failure. (I live in the midwest where we receive a lot of snow!) I'm concerned that this part has been on order since June of this year and it's now the end of November and hasn't been received it. This is a huge security risk going into the winter plus anytime I park. My vehicle only has 67,000 miles on it.

Was on the highway going 65mph and transfer case exploded. No warning of anyway wrong. Vehicle locked up.Could spun out but was able to get to shoulder of the road.

My Jeep will accelerate forward when breaking, stall at a red light and roll back, massive humming and grinding on the peddle, start/stop failure and failure to start. I've been able to avoid two crashes so far and used my own scanner to detect the problem. Nothing comes up. I bought this shady vehicle oct/3/25. dates of incidents include oct 3rd- November 10th.

The contact owns a 2019 Jeep Cherokee. The contact stated received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that the vehicle was vibrating while driving at undisclosed speeds. The contact also stated that the vehicle had shifted out of park unintendedly. There were no warning lights illuminated. The local dealer was contacted and informed the contact that the PTU was not functioning properly. The vehicle was not repaired due to the parts being on back order. The manufacturer was not contacted. The failure mileage was approximately 26,000.

I am writing to report a safety concern regarding my 2019 Jeep Cherokee. I recently learned that a specific part on the 2018 Jeep Cherokee was recalled due to a known defect (Oil Pump Recall (Recall T65 / NHTSA 17V-670). My 2019 Cherokee is now experiencing the exact same issue that was identified in the recall for the previous model year. Because the problem appears to be identical to the 2018 recall condition, I believe this may indicate a continuing safety defect affecting additional model years that were not included in the original recall campaign. I am requesting: 1.A formal review and investigation into whether the recalled part on the 2018 model also affects the 2019 Cherokee. 2.A FULL refund to what I paid to have this repaired. And yes a receipt can be provided. 3.Written confirmation of the steps you will take to address this matter. This issue is a safety concern, and I want to ensure it is properly documented and investigated. Please advise on how this can be resolved. Thank you, [XXX] [XXX] [XXX] [XXX] 2019 Jeep Cherokee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Lurching when stopping and service 4 wheel drive notification came on. Took to Jeep for diagnostics. Verified customer concern, Found code C14A7-97 PTU MotorComponent Or System Operation Obstructed Or Blocked. Recommend replacing the Power Transfer Unit (PTU) Part 1. NUT-HEX FLANGE LOCKING — In Stock Part 2. NUT-HEX FLANGE LOCK — In Stock Part 3. PTO UNIT - In Stock

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. The local dealer was contacted. The vehicle was diagnosed. The contact was informed that the Power Transfer Unit (PTU) had failed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 75,000

PTU UNIT IS LEAKING AND THERE IS METAL IN THE OIL. CONFIRMED BY MECHANIC AND DRIVE TRAIN WARRANTY REPRESENTATIVE. CONFIRMED PART NEEDS TO BE REPLACED. CAUSING VIBRATION WHILE DRIVING. IT HAS NOT CAUSED A SAFETY ISSUE BUT COULD IN THE FUTURE. IS NOT A VIN IN A RECALL, BUT I BELIEVE IT SHOULD BE.

Tuesday 11/11 my 2019 Jeep Cherokee was involved in an accident due to the PTU not working properly. In PA we had very poor road conditions due to snow throughout the night into the morning. When making a turn my car slid and hit a curb damaging the front right side of my vehicle. I do believe the safety of myself and others had been put at risk. while no one else was involved in the accident just me it could have been worse if it weren’t so early in the morning and little traffic on the roads. I had my vehicle in the Scranton Dodge and Jeep dealership about a month prior to inspect the issue and they were unable to fix it due to the part being on back order and my cars VIN not being specified on the recall for this issue. I was also told that my vehicle was safe to continue driving in the meantime which is not the case. I have had the vehicle inspected by a dealership and my insurance company was involved for the damages produced by the accident. The warning message has been on but no one has the part to do anything about it and like previously stated was told the vehicle was fine to drive. I had this issue inspected in the beginning of october. I have also contacted Jeep and they told me there is nothing they can do for me since my VIN is not specified. I bought this car to get safely to and from places during the winter months in PA and that clearly is not the case now. It is very frustrating being a full time student and paying on a car that does not do the job that it’s supposed to do when I bought it and now I am thousands into a vehicle for parts that is more than the actual value of the car itself.

While driving my 2019 Jeep Cherokee, the vehicle's start/stop system malfunctioned and caused the engine to completely shut off at a traffic light. I had my hazard lights on, and while stopped safely another driver rear ended my vehicle. The Jeep has had repeated issues with stalling and engine shut-off since I purchased it. This is a serious safety concern and could have caused greater injury. I brought my vehicle to the dealership 3 times for the same issues once back in 01/25/2023, when the vehicle was still under warranty a part was ordered and replaced, but the same issues kept recurring. When I brought the vehicle back in in 2024 I was told because my warranty had expired I would have to pay out of pocket to repair the issue.

Vehicle was at a red light , when turned green vehicle would not drive forward even though was pressing on the gas ..was like it just shut down but was still running.. I was stuck and put my hazards on , then it suddenly started to move forward. Took car to dealer ..they changed me 400 for a diagnostic and said nothing was wrong with vehicle..They said maybe it needs a software update. But they were not sure, and wanted to charge me for something they were not sure about..

The Power Transfer Unit (PTU) in my 2019 Jeep Cherokee failed, producing a “Service 4WD” warning and DTC C14A7-97 (“PTU motor obstructed/blocked”). An authorized dealer removed and inspected the PTU and documented internal damage (metal debris and worn components). The dealer charged over $1,400 for the teardown/diagnostic and then reassembled the failed unit because Stellantis could not supply a replacement part. The AWD system remains inoperative, creating a potential loss-of-drive/safety risk while driving. Importantly, the dealer Dicks Dodge/Jeep in Wilsonville, OR failed to disclose that this is part of an active technical service bulletin (STAR Case S1721000016 Rev A) and related to NHTSA Recall 25V-011 affecting 2017-2019 Cherokees, repeatedly missed promised callbacks, provided no timeline for parts, and offered no substantive remedy other than suggesting a trade-in. The dealer’s lack of communication and refusal/ inability to obtain parts left me with an un-repaired, potentially unsafe vehicle and billed for work that produced no fix. The component is available for inspection upon request.

Power Transfer Unit (PTU), The Service 4WD light keeps coming on and off. 2019 Jeep Cherokee

Car is experiencing an issue with 4WD and the warning light indicates the system needs to be services. There is an open recall for the exact Model, and Year but does not include my VIN. There are no parts available and I have a vehicle that can not be driven.

Last week my 4wd service light came on. I took it to get diagnosed and was advised my ptu was faulty and needed to be replaced. There are recalls out for a faulty ptu but my vin was not included.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). While driving at 55 MPH, the vehicle began shuddering and stalled. The 4X4 warning light was illuminated. The contact stated that the vehicle failed to remain in 4WD. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 30 MPH, the vehicle made abnormal grinding and popping sounds, and the vehicle shuddered. The contact was able to pull into a parking lot, and the contact then drove to the residence. The vehicle was towed to the dealer, where an axle repair was performed, and the contact was advised that the vehicle could not be completely repaired because the recall part was not yet available. Additionally, the contact stated that the parking brake, the check engine, the 4WD, and the engine Auto START/STOP warning lights illuminated. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted several times and advised the contact to either repair the vehicle or obtain a loaner vehicle out-of-pocket until the part became available. The failure mileage was approximately 120,000.

Have had multiple issues where stop/stop fails while at a stop in the street and either doesn’t start again or starts after a while. Last time on 10/29/2025 I was at a stop just getting off I-10 and the car would not start and gave start stop error and took multiple minutes before starting again. This first began 5/2024. Dealership has replace the battery, starter relay, and the start twice. It is a huge safety concern for me being stuck in the middle of the street or at a stop

The “SVC 4WD” warning indicator illuminated on my dashboard. A diagnostic test performed at an authorized dealership confirmed a failure in the Power Transfer Unit (PTU). The PTU and the vehicle are still installed and available for inspection upon request. The warning light appears intermittently—turning on for a period of time, then shutting off before returning. This issue presents a potential safety risk. The dealership explained that PTU failure can result in loss of power while driving or the vehicle failing to remain securely in Park, either of which could lead to loss of control or unintended vehicle movement, posing a risk to myself, passengers, pedestrians, and other motorists. The problem has been confirmed by the dealership through diagnostic testing. No repairs have been completed at this time because, although this is a known issue affecting this year, make, and model, the PTU failure is not currently covered under a recall or warranty extension. I have also observed multiple reports of PTU failure in other vehicles of the same year, make, and model, suggesting a pattern of premature failure that may indicate a potential design or manufacturing defect. To date, the vehicle has only been inspected by the dealership and has not been inspected by the manufacturer, police, or insurance representatives. There were no other warning lamps or symptoms prior to the “SVC 4WD” indicator. The warning light first appeared on 11/3/2025, and the vehicle was brought in for diagnostic evaluation on 11/5/2025.

The contact’s husband owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the powertrain unit needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the powertrain unit needed to be replaced. The vehicle was repaired but the failure reoccurred a two years later. The vehicle was taken back to the same dealer where it was determined that the powertrain unit needed to be further diagnosed. The vehicle was not yet fully diagnosed. The manufacturer was notified of the failure. The failure mileage was 53,368.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 20 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The message “Service 4WD” was displayed. The contact stated that while accelerating to 50 MPH, there was an abnormal sound coming from the vehicle, and the vehicle jerked abnormally. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The contact was informed that the NHTSA had initiated the unknown recall. The failure mileage was approximately 60,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that the messages "Four-wheel Drive(4WD) system Unavailable - Service Requested" and "Service Four-wheel Drive(4WD)" were displayed. The vehicle was taken to the dealer, where it was diagnosed, and determined that the Power Transfer Unit(PTU) needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that assistance could not be provided because the VIN was not included in the recall. The failure mileage was approximately 41,590.

My 2019 jeep cherokee has a warning light on ( SVC 4WD ) . Took it into dealership about 2 months ago ( eide in pine city mn [XXX] ) they came back with it needing a new (PTU )power transfer unit. I can get you the receipt from them if needed. We are on a waiting list and check 3 other dealership near me all are saying about another 2 months! We are still able to drive the jeep but only 2wd . We live in MN my wife's a nurse and drives in snow storms. That is the reason we got a 4 wheel drive. Also the jeep will make a noice going into park and not always parking! Went on line and looked up my vin number and it shows the recall on the ptu but are jeep isn't included in that ! I need to get this fixed. I do think this should be on this recall. My contact information [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A "4WD unavailable, service needed" light came on. I took it to a jeep dealership. They inspected and notes were "Failure is inside the PTU. Part is on backorder with no ETA at this time." This description exactly fits the description of "Part 573 Safety Recall Report 25V011"

The 4 wheel drive light would come on and off then it stayed on so I took it to a Jeep dealership and paid for an OBD scan it showed the Power Train Unit (PTU) and I had my car put on OBD scan again and found out the Throttle Position sensor (TPS) also is in need of replacement after I was entering the highway my gas pedal did not accelerate and I was lucky to be able to downshift into manual and coast off the highway. I have looked it up and the Power Train Unit (PTU) has been recalled on vehicles like mine but my vehicle is not listed for recall replacement. I can have vehicle ready for inspection.

The truck I bought last November 2024..was running kinda bad.. by may of 2025 the tranmission was stalling I call the dealership..and explain my problem. I was told that someone would call me back but that never happened...July of 2025 the car was running hot I had my service work done oil change..tune up..so by August I had to use a jump box to start the vehicle..come September 2025 the truck was just cutting off on the highway or wherever I might have been and everytime I turn left or right it would cut off.. I have been really stressed my job is in jeopardy.. I just been going threw some mental issue with the truck...I really should have been warned about the recall.. I don't think it's fair for car dealership to sell cars that are not reliable and I hope that I can get some help in this matter

While driving 50mhp the vehicle sounded like it was stalling. Couldn't speed up. Svc 4wd and stop/ start system unavailable. There should be a recall to repair but the dealer has no solution or parts. Need solution asap

There is a current recall for Jeep Cherokees 2017-2019 for a faulty PTU. My vehicle is not included in the recall, however, it is displaying issues consistent with the PTU. In auto drive-mode, there is a low grinding noise up to 18 mph. In snow, sand, and gravel drive-modes, there the noise is constant to at least 30mph. When the fuses were removed to try to disable the PTU, the noise was considerably louder at all speeds in auto drive-mode. Once the fuses were reinserted, the noise went back to the original under 18mph in auto. There are no noticeable issues with the braking or steering systems.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormal thumping sound coming from the vehicle. Additionally, while depressing the brake pedal, there was an abnormal sound coming from the vehicle, and there was excessive heat coming from the wheels. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be reprogrammed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The contact was informed of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

The contact's girlfriend owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failur,e and a case was filed. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The failure mileage was approximately 136,000.

I was getting off the highway and my car stopped on me. I put my emergency lights on. I put the car on park and tried turning it on. The brake was hard to push down. I gave it a few minutes to rest and I tried 2 more times. The second time it turned on but imediately turned back off. I let it rest a minute or so and it finally turned on. I was scared for my life because there all on coming traffic coming off the interstate. I did call the police for help but as soon as I got it started I called back for them not to come. I also got a warning saying engine warming. 6:30 am 10-30-25

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the 4x4 warning light illuminated, and the vehicle unexpectedly slowed down. The contact stated that the vehicle lost traction control. Additionally, the contact heard a screeching sound coming from the front of the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to perform the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,495.

While im driving my car completley shuts down with no notice or anything. I have to restart the whole vehicle for it to start running again. This happened to me while i was on the high way slowing down and on the street slowing down to turn. I almost got into 2 car accidents this morning because of this. Not sure whats going on but my dashboard completely goes blank and flashes when this happened. This occured on 10/29/2025 at 6;45-6;50 am.

The vehicle is a 2019 Jeep Cherokee with approximately 70,000 miles on it. Check 4WD light came on. Took it to a Jeep dealer who said that it is a problem with the rear differential and would cost $6,000 to repair. Vehicle's VIN is not included in the PTU recall which has affected other 2017-2019 Jeep Cherokees.

The 4WD service light keeps coming on and off in my 2019 Jeep Cherokee Latitude Plus. The obd2 code c1494-92 displays. This is directly related to a Power Transfer Unit (PTU) issue. There was a recall issued in January of 2025 (recall 01C). However, I am being told that my VIN is not covered under this recall. I contacted the manufacturer (Jeep) and there were not able to give me a reason why the 01C recall does not cover my vehicle. The NHTSA referred me to the manufacturer. But I keep getting the runaround and nobody is providing me a clear answer on this issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal clanking sound coming from the front of the vehicle. There was no warning light illuminated. The contact also stated that while driving at an undisclosed speed, the vehicle stalled and unintendedly came to a complete stop. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

The service 4-wheel drive light warning light came on. It is a PTU issue that Jeep has recalled 63K vehicles on in February. My jeep has been sitting in the shop since 9/8/2025 with no anticipated date of receiving a part. It is unsafe to drive the vehicle; therefore, I have been without a vehicle for almost 2 months. Jeep is aware of the issue and is doing nothing to correct the issue.

Infotainment not functioning and draining battery. Back up camera not operational

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving up an incline, the vehicle lost power with several unknown warning lights illuminated. The contact restarted the vehicle before the vehicle was reset and resumed normal operation. The vehicle was taken to the dealer, and the electrical system was rebooted because of a loosened wire inside the vehicle. Despite the reboot, the failure persisted. The vehicle was taken back to the dealer and was diagnosed with a defective alternator. The vehicle was taken to an independent mechanic, where the alternator was replaced. Approximately a month after the repair, the failure returned, and the power steering assist, battery, 4WD, and other unknown warning lights flashed on the instrument panel. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 61,738

The contact owns a 2019 Jeep Cherokee. The contact stated that the infotainment system screen was delaminating, causing the touchscreen to activate the heat, the A/C, and other systems independently. The vehicle was taken to the dealer, where it was determined that the infotainment system needed to be replaced, and the contact was informed that the repair was not covered under warranty. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 36,000.

I have a 2019 Jeep Cherokee with only 30,000 miles. The car is mostly used to drive to and from work. Nothing crazy. The SVC 4WD light came on. I took it to a JEEP dealership. They said, “Transfer Case - Clutch Pressure Regulating Solenoid: C14A7-97 - PTU Motor-Component or System Operation Obstructed or Blocked, FOUND THAT THE TRANSFER CASE COLLAR SPLINES ARE GONE, WE NEED TO REPLACE THE TRANSFER CASE ASSEMBLY.” Like others have posted, a similar recall was issued but they said it doesn’t apply to my car. However, SO many people are having this issue the parts are on back order. They want to charge $13,000 to fix it. How is this possible with a car that has only 30,000 miles, no accidents, and regular maintenance?

Jeep has issued a recall notice for this make/model on the power train unit. My car is experiencing the exact same issue however my VIN# is not included in the database for this recall. As a result, Jeep is saying that they will not cover the expense of the repair. This is a known issue and my car falls under the guidelines of make, model and year of this recall. Why is this not covered under the standard recall practices?

When driving I experienced the loss of power when trying to accelerate. My Jeep began to exhibit a loud noise and vibration which sounded like a "Jack Hammer" being used. There was a smell like something was burning, there was jerking, grinding, making clunking noises and happened each time I was making a turn or trying to accelerate. This put my safety and other drivers safety at risk because it could have caused an accident especially with the loss of power. My wheels can lock up and this will cause me not be able to steer or have control over my vehicle. This can cause harm to myself and others which can include death of either party. I do have fluid that leaks from under the vehicle and the burning smell comes through the car vents. The problem has been reported to a confirmed Jeep dealership, Fred Frederick with no resolution because they are still unable to obtain the parts. I contacted them as soon as I was notified of the recall which was January 23, 2025. My AWD light does come on and off but I am uncertain of the dates. My Jeep Cherokee has the 2.4L Turbo engine. I also notice that the FCW does not operate properly as before and since this incident, I am not able to drive my vehicle due the unexpected loss of motion/power while driving and to prevent further damage.

4WD Service Light stays on and Dealership says PTU Actuator box needs replaced @ nearly $4,000 It's a 2019 Jeep Grand Cherokee with 70 miles on it. The part is on a high alert back order and may take a very long time to come in. I am really pissed because I have only owned it for 10 months and if I keep driving it, it could destroy the transmission.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The "SVC 4WD" indication light comes on and off over that last 3 weeks. At times on the hightway I hear a loud noise with vibration, and loss of powe when driving. I took my 2019 Jeep Cherokee to Chrysler Dodge Jeep Ram Fiat of Morgantown on 10/13/2025 for diagnostic inspection for this issue. The dealership advised that I needed to replace PTU assembly. There is currently a recall NHTSA 25V-011 (OEM 01C) of which Jeep Cherokee's built between 10/11/2016 and 02/20/2019 were affected. Recall cites this issue may cause vehicle to crash or injure others outside the vehicle. My vehicle was built 03/18 (within the timeframe), however, my VIN number does not return as having any recall notices, even though I am experiencing the exact issues described in the recall. I would request an investigation into whether my vehicle should be included for this issue. My vehicle is available for inspection upon request.

First brake switch stopped working. I could not move vehicle and had to have it towed to dealer where the brake switch was replaced. Now less than year later I get a SVC 4WD notice.this happened right after I had my vehicles oil changed and tires rotated. I am told I now have a faulty PTU actuator that must be replaced for almost $2k. I have a 2019 Cherokee L with 88,500 miles.

I have a jeep cherokee 2019. A lot on people including myself have reported online that the PTU and it's wiring of the above-mentioned VIN has a problem of failing and start to flash message to service 4wheel drive system. This should be rectified with no fault of myself and others customers.

The rear differential is separating. If it fails, the car will suddenly cease operation, which may result in a collision. The part was inspected and the defect confirmed by the dealer. No warning lights are active yet.

My 2019 Jeep Cherokee Latitude Plus is currently inoperable due to a failed Power Transfer Unit (PTU). The local authorized Jeep dealership confirmed that the PTU has failed and that the replacement part is no longer being manufactured or available anywhere in the U.S. This is a well known defect for this type of vehicle. The dealership informed me that there is no repair option at this time and that there is no timeline for when my vehicle may eventually be added to the recall batch list. Stellantis Customer Care has acknowledged the problem but denied my request for a buyback, citing vehicle mileage and age, even though the defect renders the car unsafe and undrivable. The PTU failure can cause a sudden and total loss of power to the wheels while driving, which poses a significant safety risk to the driver and others on the road. Before the complete failure, I noticed grinding noises, steering wheel jerking during acceleration, and the vehicle would not shift gears. The failure was confirmed by the dealer, and the vehicle remains at their facility. I am requesting that Jeep or Stellantis provide a dealer-assisted trade credit (trade assist or goodwill adjustment) to help me transition into a functional vehicle. I continue to make loan payments on a vehicle that cannot be driven or repaired through no fault of my own. This situation leaves me stranded with a financed vehicle that is unsafe, unrepairable, and unsupported by the manufacturer.

PTU (Power Transfer Unit) failure has been diagnosed by the dealership on 10/4/2025 my make model and year fall under the existing recall but my vin is not covered. I’ve brought the issue up with the manufacturer and they’ve stated nothing can be done. I’m experiencing a "Service 4WD" warning light and occasionally loud noises, and vibrations while driving with occasional temporary loss of power.

1. The Power Transfer Unit (PTU) failed, which also caused damage to the transmission and rear drive system. The PTU is part of Recall 25V-011 / Jeep Campaign 01C. The failed components and all related service documentation are available for inspection upon request from Boone Jeep (July 8, 2025) and Randy Marion Jeep (September 10, 2025). No, PTU part was available. 2. While driving on the highway, the vehicle suddenly jerked hard, lost all power, and became inoperable, putting me and other motorists at immediate risk of collision. The vehicle also would not go into Park, creating a rollaway hazard once stopped. These incidents occurred with my grandchildren in the vehicle, making it a severe safety concern. Despite confirming the PTU recall diagnosis, Jeep returned the vehicle to me with no repair available or timeline for a fix, forcing me to continue driving an unsafe vehicle. 3. Yes. Boone Jeep confirmed the PTU failure on July 8, 2025, after diagnosing major jerking, grinding, and loss of power. Later, Randy Marion Jeep also confirmed on September 10, 2025, that the PTU had failed again and that the rear drive and transmission were also damaged due to the same issue. The September 10th one was after I had the transmission replaced. 4. Yes. The vehicle has been inspected by two authorized Jeep dealerships (Boone Jeep and Randy Marion Jeep), acting as manufacturer representatives. Both confirmed the PTU failure and associated damage. No police or insurance inspections have been conducted. 5. Yes, warning light Service 4WD first appeared around springtime this year. This PTU defect has now caused multiple drivetrain failures, including the transmission and rear drive, and continues to pose a serious safety risk. The vehicle remains unsafe to drive, and Jeep has no available remedy for Recall 25V-011 / 01C. Immediate manufacturer action is needed to provide a repair or reimbursement.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 80 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to safely pull over to the side of the road and restart the vehicle. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The mechanic informed the contact that the vehicle was included in NHTSA Campaign Number: 25V011000 (Power Train) and referred the contact to a dealer for further assistance. The contact also verified through Carfax that the vehicle was included in the recall; however, the part to complete the recall repair was not yet available. The vehicle was towed to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 102,693. The VIN was not available.

In March 2025 I experience shaking while driving every time I stopped. Took to Dearlership and Power Transfer Unit was replaced. Now September 2025, I experience shaking while accelerating. No clear answer on what is causing this.

There is a safety recall on this year and model for software reprograming of transmission controller where the vehicles shuts off in traffic causing a stop and restart. This VIN does not make the recall but has the exact problem described.

Rear Differential is cracked and vehicle had 38,569 miles.

Driving from Pittsburgh to Philadelphia, then To DC, then VA, power steering service show up and caused my jeep hard to turning. Completely unexpected. I just got them 2 month ago.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD warning light illuminated. In addition, the contact noticed an abnormally loud sound. The vehicle was taken to an independent mechanic where it was diagnosed with a transfer case failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. In addition, the vehicle was taken to a second independent mechanic which was a Jeep dealer mechanic, for a second opinion. The second independent mechanic confirmed the failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 107,500.

The contact owns a 2019 Jeep Cherokee. The contact stated that when the vehicle was started, the “Service FWD” warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there were chunks of metal floating in the FWD system, and the PTU needed to be replaced. The vehicle was not repaired because parts were on back order. The manufacturer was not notified of the failure. The failure mileage was approximately 39,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was an abnormal cranking and grinding sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to the power transfer unit(PTU). The contact was then informed about NHTSA Campaign Number: 25V011000 (Power Train) and provided paperwork. Upon investigation, the contact discovered that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Recall was in 1/2025 and there is no solution and parts in sight as of 10/1/2025. Factory and Dealers have no idea as to when a fix is coming. I think this should have been fixed by now. I can not drive my vehicle because the transmission may fail and maybe cause a wreck or leave me stranded. Selling it does me no good, I am selling a defective vehicle that could crash and possible kill someone and that is against the law. Even though auto dealers are selling these defective vehicles. They should recall them and pay the customer high retail market value, so consumer may purchase another vehicle with minimal cost to him. The problem listed below. Improperly seated input shaft snap ring in the two-speed PowerTransfer Unit ("PTU"). An input shaft snap ring that is not fully seated may allow uncontrolled movement of the input shaft inward. Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and / or range fork damage which can cause an unexpected loss of motive power or loss of PARK function while stationary. A loss of motive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. Repair Description FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the Drivetrain Control Module ("DTCM") with new software to detect, and monitor for excessive wear within a PTU. If a PTU failure is confirmed by the software, FCA US will replace the PTU. FCA US will provide a Warranty Extension (FCA campaign ID #XX1) for all impacted customers experiencing messaging related to the defect to replace the PTU. Warranty Extension terms are unlimited years/unlimited mileage. Recall Status Incomplete but repair parts are not available

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was an abnormal cranking sound coming from the vehicle. There was no warning light illuminated. The contact spoke with an individual with the same model vehicle who had experienced the same failure with their vehicle. The person had taken their vehicle to an independent mechanic who related the failure to the power transfer unit(PTU). The contact was then informed that there was a recall for the issue, NHTSA Campaign Number: 25V011000 (Power Train). Upon investigation, the contact discovered that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.

Component / System Failure: The transmission system of my 2019 Jeep failed while driving on the highway. The vehicle stalled twice during operation and has now completely lost transmission functionality. The issue has only been inspected by independent mechanics and not by the manufacturer or other official entities. The component is available for inspection upon request. Safety Risk: Both stalling incidents occurred while driving at highway speeds, placing me and other motorists at serious risk. Sudden loss of power in high- speed traffic created a hazardous situation with potential for collision or injury. Problem Confirmation: The vehicle was repaired after the first incident at a cost of $400. Despite the repair, the problem recurred, ultimately resulting in complete transmission failure. The issue has not been reproduced or confirmed by a dealer or manufacturer, only by independent mechanics. No inspections have been conducted by the manufacturer, police, or insurance representatives. Only independent mechanics have evaluated the vehicle. here were no warning lamps, dashboard messages, or noticeable symptoms prior to either stalling incident. The failures occurred without any advance indication.

“4 wheel drive service is unavailable and needs to be serviced” message appeared in my 2019 Jeep Cherokee in August 2025. Wouldn’t stay consistently on, but warning would pop up at least once every time I drove. Warning became more consistent, and in September 2025 I took my car to the dealership for my state inspection, where they investigated this indicator light concern. Diagnosis was “Found obstructed shift fork in PTU, recommend replacing” but the part is currently on back order. I learned that there is a recent recall on 2017-2019 Jeep Cherokees for a PTU issue, however my VIN is not currently included in this recall. I’m concerned that this issue is affecting my jeep since I’m getting a warning and need my PTU replaced, and I’m even more concerned because I can’t get it repaired due to back order.

My vehicle, had had issues with the brakes even after repairing (changing them) a horrible grinding and squeaking. The shifter reads "Service shifter soon" how does one even do this. The car jolts forward, or stalls in the middle of traffic, when I press the gas, when I brake sometimes it does not register, I have had the fuel sensor repaired and its still says its not working. I am going to be hit one day on account of this vehicle. I have taken it in to the dealership when these problems started with the auto start and stop censor going off. The windshield wiper line is kinked and I have taken this in multiple times for them to tell me nothing is wrong, and they do not service. Jeep brand is going to kill me due to its unsafe traveling. I have asked called and wrote in and no one will help me.

When driving the Jeep Cherokee (51,000 miles), I experienced numerous incidents where the car experienced sudden power loss climbing a grade followed almost immediately by numerous warning lights and a message that "4WD System Unavailable" as well as a message that the forward warning system had failed. Under these conditions, the car struggled to make even 50 mph and would only do so in a much lower gear at 4000+ rpm. Prior to each incident, the car had been driving smoothly at 70 mph at approx 2200 rpm. Both the Jeep dealer and the local repair obtained the same error code (DTC C14A7-97 PTU Motor Component) indicating internal failure of the PTU (transfer case). When the repair shop removed the transfer case they found metal shavings in the PTU lubricant. With no PTUs available from the Jeep dealership for months it was necessary to purchase a salvaged PTU at near-new pricing. I note that there is a similar recall but it does not cover my vehicle. I also note there are numerous NHTSA complaints for identical problems being filed nearly daily for 2017-2021 Jeeps. This defect is a serious safety issue that can result in complete driveline failure or an inability to maintain speed with traffic. It also results in approx $5000-7000 in repair costs for each PTU replacement.

My Service AWD light came on. I had the system checked in February of 2025. I was informed it was a bad PTU system. My car makes a clunking then whining noise when driving. It cannot go over 55 mph before losing power. My VIN doesn’t come up in the recall list but it has the same diagnostic issues The issue was diagnosed at Heritage Jeep in Harrisburg on 2/15/2025 Receipt order # 218197. Customer number 42k8761762

PTU is failing, car is having trouble going and stopping. Will not go into 4WD.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The failure was intermittent. No warning lights were illuminated. The vehicle was not diagnosed or repaired, and the failure persisted. The contact stated that on a separate occasion, there was a large oil stain on the ground underneath the vehicle. The contact called a mobile mechanic to the scene since there was no oil in the engine and the vehicle could not be driven. However, no cause for the failure was found. The mobile mechanic placed seals on the gaskets. Most recently, while the vehicle was stopped and idling, the instrument panel failed to illuminate, and the screen remained black. The contact stated that the hazard lights turned on independently and several attempts to deactivate the hazard lights was needed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.

Subject: Formal Complaint – Unresolved Safety Recall for 2019 Jeep Cherokee Limited 4x4 (VIN: [XXX] ) To Whom It May Concern, I am submitting this formal complaint regarding an unresolved safety recall affecting my vehicle: •Make: Jeep •Model: Cherokee Limited 4x4 •Year: 2019 •VIN: [XXX] •Recall Date: January 16, 2020 In mid-January 2026, my vehicle experienced a transmission failure and became inoperable. It was towed to Jeep Erin Park for inspection. The dealership determined that the Power Transfer Unit (PTU) assembly had suffered internal damage. They removed the PTU, inspected the shift actuator and gears (which were found to be intact), replaced the actuator, and reinstalled the PTU. The repairs were completed on February 12, 2026. I was charged CAD 3,371.46 for the service — an expense I incurred personally, despite the issue being directly related to the outstanding recall. As of today, nearly seven years since the recall was issued, Jeep has yet to provide a remedy or resolution. This prolonged delay is unacceptable and raises serious concerns about the manufacturer’s commitment to safety and regulatory compliance. I have contacted Jeep on multiple occasions, but have received no definitive timeline or actionable response. The continued lack of resolution leaves my vehicle potentially unsafe and undermines public confidence in the recall process. I respectfully request that the National Highway Traffic Safety Administration (NHTSA) investigate this matter and take appropriate action to ensure Jeep fulfills its obligation to address and remedy this safety defect without further delay. Thank you for your attention to this urgent concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The rear differential is suffering from corrosion, which caused a slight leak. If it fails, the car will suddenly cease operation, which could result in a collision. The part was inspected by the dealer, and said it could take up to 3 months to get a replacement. As of yet, no warning lights are active.

1. Vehicle dash lights go out intermittently without warning. 2. Vehicle 4wheel system inoperable at times. Warning lights are present

Rear Differential transfer case on passenger side eroding. O-ring partially exposed.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the engine sputtered. While driving and attempting to stop the vehicle, the vehicle occasionally lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the battery, the front and rear brake pads and rotors, the water pump, and the harmonic balancer were faulty and needed to be replaced. The vehicle was repaired; however, two days later, there was an abnormal sound coming from the vehicle while accelerating. The vehicle was taken back to the dealer where it was diagnosed a second time, and the contact was informed that the PTU was faulty and needed to be replaced, and an alignment was needed. The vehicle was not repaired. The contact also became aware of a coolant leak underneath the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon taking the vehicle to the dealer for an oil change, the contact was informed that the oil level was significantly low. The dealer performed the oil change and initiated an oil consumption test. The dealer advised the contact to return after 1,500-1,700 miles. The contact stated that upon returning to the dealer after 1,500 miles, the dealer inspected the oil level and informed the contact that the vehicle had failed the oil consumption test. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: TSB 09-013-22. The manufacturer was not notified of the failure. The failure mileage was approximately 57,962.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 60 MPH, the vehicle inadvertently lost motive power and was unable to accelerate as intended. The contact was able to pull to the shoulder of the roadway and shifted the vehicle into park; however, upon releasing the brake pedal, the vehicle began to roll away. Furthermore, after continued troubleshooting, the contact observed that the vehicle failed to move when shifted into drive(D) or reverse(R) but could roll away when shifted into park(P). No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU); and advised the contact to take the vehicle to the dealer for assistance. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The contact was later offered per diem reimbursement for expenses incurred for renting a vehicle. The failure mileage was 114,000. The VIN was not available.

I have already received the official recall notice, but I have been told by both my local mechanic and FCA representatives that there is still no remedy available. In the meantime, my vehicle is exhibiting exactly the defect described in the recall and is now unsafe to drive. Here is my experience: In early 2024, while running errands, I stopped at a red light before making a left turn. When the light turned green, the car would not move forward. I had to turn on my blinkers while other drivers were honking. I panicked, tried turning the car off and on, and eventually it moved again. This same issue has happened four other times since then. Most recently, on 8/22/25 the car left me stranded in a grocery store parking lot. It was full of groceries, making multiple alert sounds, and would not start. My cousin had to leave what he was doing to try to jump it; when that didn’t work my brother and nephew went to buy a new battery. When they returned, the car started on its own and we returned the battery. We took the vehicle to our local autozone to run tests in which it passed all. Since that day, every time I turn the car on it stalls momentarily before starting. I have also called certified Jeep dealers in my area who have stated the parts are unavailable and there is no ETA on their availability.

Steering powering went out. Dealerships said power steering was blown.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power, and the traction control warning light illuminated. Additionally, the message "4WD Unavailable" was displayed, and the 4WD became inoperable, causing the rear wheels to spin out of control. The vehicle was taken to the dealer, where it was diagnosed and determined that the PTU needed to be replaced, but the dealer refused to repair the vehicle because parts were not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

PTU Failure, Service 4WD light is on

My service four-wheel-drive light came on when I had the code read. It was obstructed and or blocked the dealership informed me I needed to have a new transfer case and I see all the existing recalls on my exact vehicle and they’re having the same problems and the part that I need for my car is backordered for a long time. I paid for a new transfer case with no time frame as to when they are getting them in

Vehicle is hard to turn since it is locked in to all wheel drive . I had Northtown Jeep ( dealership) look at it and they knew what it was just after one quick ride around the building. The car has 28543 miles on it and is out of warranty. They told me that the PTU was faulty and that also caused damage to the rear differential. This vehicle from day one sounded and felt a bit (odd) but I just figured that this was normal but it wasn't until this year when leaving the driveway that it got to the point that we could not even drive the car.The dealership said it would cost roughly 6800.00 to repair both the ptu and the differential, which I can not afford.

Complete PTU failure confirmed by dealership.

The contact owns a 2019 Jeep Cherokee. The contact stated that the middle digital screen independently turned on the heat, radio, navigation system, A/C, and glitched. The Service 4-WD warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and an unknown failure code was retrieved. The vehicle was not repaired. The contact related the failure to an unknown NHTSA Campaign; however, the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was not contacted about parts availability. The contact stated that while driving 55 MPH, the vehicle experienced a complete loss of automotive power, with the Auto START warning light illuminated. The vehicle was not repaired. The approximate failure mileage was 137,000.

My 2019 Jeep completely lost ALL power while driving. There is a clanking sound that no one can locate. There is a change in the way the care is driving as far as power and engine sounds louder than usual. On 9.8.25 my sev 4WD indicator light appeared. I have seen the recalls for ALL these issues I am having but, My VIN # is showing that my care is NOT on the recall list. WHY??? I have had every single problem on the list related to this recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle the "service" four wheel drive warning message remained displayed and a cluncking and gear grinding noise was present coming from the under the vehicle. The vehicle was taken to the local dealer who diagnosed that the PTU was faulty and needed to be replaced. The contact was also informed that metal shavings were present inside the transmission fluid. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V011000(POWER TRAIN). The contact indicated that the PTU was previously replaced for the same failure. The failure mileage was 30,000

The contact owns a 2019 Jeep Cherokee. The contact stated that the "Service 4WD" message was displayed. While attempting to accelerate after idling, the vehicle hesitated and then surged forward before accelerating. The failure was intermittent. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired because parts were on back order for approximately 2-3 months. The contact found information on NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at a slow speed, the vehicle experienced a complete loss of automotive power. There was no warning light illuminated. The vehicle was towed to a local dealer, where it was diagnosed, and the contact was advised that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V011000 (POWER TRAIN) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Recently, the START/STOP warning light was displayed on the instrument panel after approximately an hour of driving. In addition, the contact stated that the vehicle intermittently hesitated while depressing the accelerator pedal. The failure mileage was approximately 79,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that a message indicating that the 4-Wheel Drive system was inoperable was displayed. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The dealer informed the contact that the part to repair the vehicle was not yet available, but a recall related to the failure would be issued. The contact later received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that upon shifting from drive(D) to park(P), the vehicle failed to respond as intended. The contact engaged the parking brake and was able to park the vehicle. The vehicle was taken back to the dealer, but the vehicle was not repaired. The manufacturer was contacted for vehicle rental assistance and advised the contact to pay for the vehicle rental, and he would be reimbursed later. The contact had not been reimbursed. The failure mileage was approximately 37,000.

My PTU is failing. My 4 wheel drive no longer works. I have been waiting for a remedy for this recall for months.

My "4WD needs service" warning badge has come on and I took it to the Jeep dealership and they ran said it was related to the active recall on the PTU. They ran a diagnosis on the PTU and verified it is bad. Stellantis will not fix the issue as they don't have a solution. It has been 8 months since the recall was announced. They want me to pay for the PTU ($3-4K) and when/if the solution is found I can submit for a potential reimbursement. This is my only vehicle and is unsafe to drive. I don't want to pay $4,000.00 out of my pocket for something they should be fixing.

the start stop warning light is on now vehicle was idling when vehicle shut down emergency brake automatically engaged then the panel went blank and the windows the emergency warning lights all stopped working Unable to warn motorists in back of me I couldn’t drive vehicle. Then panel lights up again saying to step on brake to start but fails to do so until after several attempts

Vehicle cannot stay in 4x4 mode

My car is doing exactly what the newest recall is for the PTU... I lost power while driving, I couldn't put the car in park. I bought a new car the following day and it's been sitting in my driveway ever since.

This Jeep suddenly started smoking while driving. Driver immediately pulled over and noticed oil all over on ground. Towed to mechanic and the transfer case has a large crack and the rear differential is bad. Repairs exceeding $4000. Also, on a regular basis the car loses power while driving. Driver has to pull over and restart car. This has not been fixed yet. Not sure what it is. Both issues are known issues for Jeep Cherokees and also this year Jeep. Yet there is no recall for this VIN number. The costs for fixing this and the dangers are unacceptable. Scared about the power loss and not sure what my mechanic will find. This car should be included in the recalls for both issues. I am super disappointed in Jeep. I filed a report with Jeep cares and will also be contacting the attorney general and a consumer attorney. These issues need to be included in the existing recalls for this VIN number. Also, mechanic had to get a refurbished transfer case because there is a backlog of new transfer cases. Clearly this is a big issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the vehicle experienced reduced power temporarily, with the messages "4WD Unavailable - Service" and "Service 4WD" being displayed. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 106,000.

“Service 4WD” message on the dashboard, vibration, grinding metal sound came from SUV.

Rear differential was replaced on 8/2/23 under warranty due to banging and vibration . Since then I feel that problem on 8/2/23 was caused by the transfer case issues, slowing down the jeep would bang when coming to a stop, as if someone hit us from behind. Whet to the dealer today 9/3/25 and the told us we needed a new transfer case and other related issues.

I was at a red light, the first in line, and when the light turned green, I pressed the gas, and heard a horrible thud(thinking someone hit me because my car rattled) and then the car would not move forward. Each time I pressed the gas, nothing moved. I put it into park and back to drive, nothing. I put it in reverse and nothing. I put it in manual, and nothing. I even switched to sand, snow, etc, and nothing. Every time I revved the motor it did not move. It remained on, and revved the engine, but would not move. I have never had any signals (sounds, emergency lights, etc) come on in the four years I've had this vehicle. It did have a recall on it and supposedly was repaired the day I purchased the vehicle. I had it repaired by the same place it was purchased (and where the recall was fixed) and the head service guy told me I needed to contact Mopar to let them know of this and they denied anything..My 2019 Jeep with (at the time of this) had only 96964 miles on it should not have had this occur! If I'd have been on the express way (instead of a very busy intersection at rush hour) this would've been catastrophic for me and others!

While driving, the emergency brake system becomes enabled, which immediately causes the vehicle to stop and sometimes stall. This is so dangerous! My daughter has been in the middle of an intersection when the vehicle has done this, she's lucky she hasn't been struck and killed. We have not taken it to a dealership, however online reports confirm this problem, and that the NHTSA is investigating it. There is a warning light that comes on when this happens, it says BRAKE, and then it gives prompts on what you need to do to disable the emergency brake. This has happened about four times in just this past year (we purchased this vehicle used and have owned it for one year), with the most recent time happening over the weekend. I was reversing the vehicle to move it to another spot in our driveway. I reversed the vehicle, then put it in Drive, and it immediately stopped and flashed BRAKE and enabled the emergency parking brake, although I didn't even touch it! I had to then put my foot on the brake, push the emergency brake button, (I think twice), and then I was able to drive forward.

My vehicle was showing signs of problems and has been diagnosed as needing a new PTU and rear differential. These are both well known issues of Recall ID 01C, but my VIN was not included in the recall. I was not aware of the issue and am concerned because this is a definite safety issue.

The PTU power train unit is bad in this jeep and has been for awhile. I seen in Jan 2025 a recall for this for some jeeps and my jeep should be on there it’s been on back order to get fixed and still nothing. Also the rear end differential has been fixed 3 times for it being broken in 4 years

I need my VIN added to the recall list as my vehicle is within the group of affected vehicles, I've been informed by my dealership that this vehicle is at risk of freezing up at any moment due to this condition which is a safety concern. The PTU is an extremely expensive repair.

I was traveling on [XXX] , a major highway from PA to NJ, when my car had a catastrophic explosion, without any warning, while I was driving. The car was running smoothly prior to the explosion. I do not know how I made it to the shoulder because once there I could not move the vehicle. I was on the shoulder and tractor trailers driving 70-80 mph were coming toward me and crossing over the white line into the shoulder. I truly thought I was going to be hit and killed. I had the car towed to my mechanic who informed me that the explosion occurred in the Transfer Case which could have caused a crash injuring myself and other drivers on the highway. My mechanic suggested to have the vehicle towed to a Jeep dealership for further investigation and repairs knowing that Jeep Cherokees from 2017 - 2019 had failed Transfer Cases installed. The dealership has informed me that I am responsible for the parts and labor because the power train warranty ran out and my VIN number is not part of the recall. I have incurred towing expenses, rental car expenses and diagnosis fees and I am still without my vehicle. The quote I was given is for $3400.00 plus tax. This occurrence happened due to no fault of my own. I feel that the recall should be expanded to include my vehicle. There is no loaner care available to me from the dealer and now they cannot get the parts needed until 9/13. This car is low mileage, and this should never have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

on multiple occasions when driving and trying to increase speed (such as after pulling out of my driveway) the car makes a sudden jerking almost or like something "misses" and it slows down and takes a couple seconds to regain again. On the most recent occasion, the engine light then came on and wouldn't go off. The code when tested, said it had to do with the transmission.

PCM was replaced and a code came up that the PTU failed. PTU part is on national backorder. Would like this vin# put on recall so jeep will cover rental car expenses

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. There was an abnormally loud banging sound while attempting to change gears. The “Service 4WD” warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 48,000.

There is a pending recall on this vehicle for the past 8 months. There is still no remedy. My trade-in value has plummeted. I'm experiencing issues related to the PTU recall, and the dealership is telling me there is no known remedy. The vehicle randomly loses drive power / gains drive power. They know the PTU is what is likely wrong with the vehicle, but are refusing to fix the issue, because the recall doesn't have a remedy yet. How long does it take for a manufacturer to find a fix for this? Jeep should be responsible for paying / fixing this recall, yet they aren't because there isn't a remedy.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact’s mother owns a 2019 Jeep Cherokee. The contact stated that while her mother was driving 35 MPH, the vehicle lost motive power and stopped in the middle of the road with the 4-WD warning light illuminated. The contact was concerned that the failure could have caused a crash, injury, or even death due to the failure. The contact stated that a Police report was filed with the Police Department of Montville; however, the report was not provided to the driver. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the drivetrain control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 67,000.

Oil pressure light came on the same day the engine sees on freeway

Vehicle has a "4WD SVC" light on. I took it to the Jeep Service center to get it diagnosed and it turns out the vehicle will need a PTU (Power transfer unit). I was told that it is not covered under their 01C recall and that i would have to pay for the replacement which is almost $4000. I find it unfair since the vehicle is having the same symptoms stated in that recall and there is a class action lawsuit of this PTU failing since it is a very known issue. This vehicle is very unsafe to drive because it could just shut down on me randomly while driving. This will be the second time this vehicle will need the PTU replaced and i already paid them $400 for diagnosis.

Received an initial letter about the recall in January 2025 -with no resolution offered.. warning light went on in the vehicle on August 24, 2025. Took a vehicle to dealership today, August 25th. Dealer has informed me there is no fix, no timeline on a fix, but told me they cannot release it back to me because it is not drivable. I now have no car a full-time job and no way to get there with no timeline of when this will be resolve.

During certain temperatures my cars emergency brake light will come on, engine light the abs light all at once and the steering wheel will stiff up this used to happen to my 2004 Jeep grand cherokee now it’s with my new 2019 Jeep Laredo

My 2019 jeep Cherokee latitude only had 25000 miles on it when i bought it. Within a month the emergence break would come on by itself randomly while driving or beginning to accelerate from a parked or stopped state. Vehicle also can be parked completely level and it states the vehicle needs to be returned to park and restarted. Meanwhile all the lights come on on the dash and the shifter lights up red. Every single gear. It literally will not move unless you drift. It also will not start randomly, you will go out get in and for no reason it won’t turn over, yet the electrical systems will turn in fine, it’s getting power. In order for this to stop, you have to keep turning it on and off and apply the parking brake and the brake and than release them…. Over and over with intermittent breaks in between until it finally turns over. If you manage to get it started than it won’t shift properly. It stays in an extremely low gear unless you accelerate rapidly. And it won’t accelerate rapidly, your foot can be to the floor and it’s barely going until it gets into third and than just keeps rising never down shifting again until you coast to a stop and have to turn it off again and start the process over. On hills when this happens you will get hit and killed bc it won’t go in time for you to get out of oncoming traffic’s way. It has shut off while driving on the highway. Left me stranded blocking people in in parking lots. And almost gotten me and my family killed in several occasions. There are no similar circumstances in which it does this. It is comletely random and that makes it terrifying. I have 2 children that I am afraid to take anywhere now, and the jeep was bought to keep them safe and able to get anywhere in case of inclement weather etc. as if that’s not enough, the passenger seat floor is always wet. There is no leak coming in from doors or windows so I have no idea. And the radio and ac/heat turn on and off by themselves constantly

Power Transfer Unit - my power transfer unit has failed. This appears to be a manufacturing defect identical to those under the recall provisions. For some reason, my VIN # is not included.

After approximately 70,000 miles in my 2019 Jeep Cherokee, my Powertransfer Unit light came on and has refused to go off starting in between May - June 2025. My vehicle is available for inspection upon request. My safety and passenger's safety are at risk if my Powertransfer Unit malfunctions when driving. Problem has not been confirmed by a independent service center. Vehicle or component has not been inspected by manufacturer, police, or insurance representatives. No other warning messages or symptoms prior to the failure

Fault within the power transfer unit. The vehicle sometimes switches to all wheel drive and struggles to revert to front wheel drive. SVC4WD light comes on

The power transfer unit (PTU) failed, which is part of Recall 01C. A warning light came on, which prompted me to bring the vehicle to the dealership. The dealership inspected the vehicle, confirmed the PTU had failed, and stated it is unsafe to drive. They also confirmed there is no remedy or replacement part available at this time. Because of this, the vehicle cannot be safely operated and I have been left without transportation.

Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. for 8 months? "Parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a PTU. If PTU failure is confirmed by software, FCA US will replace the PTU for all impacted customers experiencing messaging related to the defect to replace the PTU. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a Canadian Dealer to confirm what we are potentially driving down our busy highways?

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving out of the driveway, the vehicle lost motive power. The contact stated that the vehicle failed to respond while in drive(D) or reverse(R). The contact was able to roll the vehicle back into the driveway. The 4WD warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 68,000.

I own a 2019 Jeep Cherokee Latitude, VIN [XXX] ], with approximately 77,000 miles. The vehicle’s 4WD transmission/Power Transfer Unit (PTU) has failed and requires replacement. This defect causes loss of 4WD function, reduced drivability, and presents a huge potential safety hazard. The symptoms are identical to those described in NHTSA Recall 25V-011 for 2017–2019 Jeep Cherokees with PTU snap-ring failures, which can result in loss of motive power and rollaway risk. Although my VIN is not currently included, the year, make, model, and defect match the recall population exactly. This failure has significantly devalued my vehicle and created an unsafe condition. I am requesting investigation into why my VIN is excluded and for the recall to be expanded to cover affected vehicles like mine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIRBAG SYSTEM MAINTENCE LIGHT CAME ON

On Friday, 8/1/2025, while driving my car, I lost power and the SVC4WD message came on. I took it to the dealer on Monday, 8/4/2025. The technician told me that I need a new PTU and Transfer Box unit in order to fix the problem. He told me there are no recalls for this specific vehicle. I looked on your web site and using my VIN, I was able to pull up information. See included documentation. I also called Chrysler (FCA US, LLC) and they told me there are no recalls for the 2019 Jeep Cherokee. I was told that only "certain" cars are affected. My car has 39,000 miles driven. It is my understanding that this particular problem appears at 39K miles. It seems to me that my car should be included in the recall. The technician also informed me that it will take "months and months" to fix the problem and it will cost $3,000+. I am a single mom on a fixed income. I cannot afford the repair cost or to be without my vehicle for an indefinite amount of time. I request that my car be included in the recall. And that you provide a vehicle for me to drive while the dealer waits for the parts considering that they are in short supply and the dealer does not know when and if they will receive the parts necessary to fix the problem.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 50 MPH, the vehicle experienced reduced motive power and failed to accelerate as intended while depressing the accelerator pedal. There was no warning light illuminated. The contact related the failure to the recall. The vehicle was taken to the dealer and was test-driven. The dealer informed the contact that there was a coolant leak, and the dealer determined that the radiator needed to be replaced under warranty. The part was ordered. Additionally, the dealer informed the contact that upon scanning the vehicle, there was no indication of a PTU failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the dealer PTU diagnostic test process would be escalated to the Technical Team for investigation. The contact was referred to the dealer for rental vehicle assistance. The failure mileage was approximately 92,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the message "4WD Unavailable - Service Soon" was displayed with the 4WD icon illuminated intermittently for three months. The contact that while driving at 15-25 MPH, and there was a slight grinding sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the brake pads and rotors needed to be replaced, and the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

On [XXX] my 2019 Jeep Cherokee (VIN: [XXX] ) unexpectedly caught fire while [parked/operating — choose one], originating from what appears to be an internal electrical or wiring defect. No modifications, aftermarket parts, or repairs had been made to the engine or wiring since purchase, meaning the defect originated from the manufacturer. The fire caused significant damage to the wiring, requiring professional repair, and left me severely traumatized. Although the vehicle was repaired, the incident could have easily caused me serious injury or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2019 Jeep with 59051 miles on it. Upon starting the car, the idle was low and the engine ran rough. While driving, it would stall when stopping. After several tries it would start but not stay running while idling. The jeep dealership stated the plugs were fouled, ($400), then when that did not fix it the fuel pump was bad ($4000), when that did not fix it they stated the bad fuel pump and plugs caused the engine to lose compression and it now needs a complete motor ($11,500). This car's 60K/5year warranty expired by 4 months. Turns out this problem is happening with lots and lots of jeeps. Stalling on the road while driving is not acceptable and very unsafe! Jeep needs to find the problem and recall it.

Delamination of the console screen. Due to this delamination the vehicle has "ghost" called s.o.s. (911) and other people multiple times. it frequently changes radio stations (not a big deal) While driving on the highway has put the rear view camera on screen randomly. which has been a very scary distraction. It has also changed from a/c to heat (also not a big deal) The biggest safety issues are the dialing of 911 and the rear view camera turning on. This will happen even if I turn off the screen completely. I have brought this by a dealer. they say it is a common issue. I have also brought it by a private auto mechanic. They also say it is common, but that its not usually as bad. I first noticed the delamination when I purchased the vehicle at a dealer, I thought it was just the screen protector lifting. It has progressively gotten worse. There are multiple reports on this when i have googled the issue. There have been multiple times this has happened. I will put the most recent of dates, because that was the worst, and I haven't driven it since, since I'm afraid of having an accident.

Since late last year we have experienced intermittent shift slippage when going from just starting out to automatically shifting to next gear. This has happened many times. We never knew about any recall until we took vehicle to dealer ( Manahawkin Jeep ) for another issue with the oil filter housing leaking. The vehicle jerks forward and is not a smooth shift. The problem has not been inspected by the manufacturer or anyone else except the owner. No warnings or messages about issue.

The car shut off again in the middle of the road, this really needs to be addressed.

There has been a safety recall issued since January 16, 2025. Today's date is August 11, 2025. To this date there is still no remedy available. I own two Jeeps with this same recall as part of my business. I am losing close to $3,000 in revenue per month between the two. I'm quickly approaching lost revenue of $21k. Is there a time requirement for manufacturers to address their safety recalls? Seven months is far too long. Thank you.

What component or system failed or malfunctioned, and is it available for inspection upon request? UNKNOWN; believe it may be something with the suspension or possibly the transmission. Their is a chirping sound when making a low speed (15 MPH or so) turn more prominent when making turn up a hill. Sounds can also sometimes be replicated when letting off the accelerator and getting back on it again which is why I believe may be a transmission issue. How was your safety or the safety of others put at risk? UNKNOWN Has the problem been reproduced or confirmed by a dealer or independent service center? It has not yet been reported. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I did have the Service AWD light illuminate a while ago but it shut off when vehicle was restarted.

I have a 2019 Jeep Cherokee, on August 6th around 545AM, while on Highway 70E In Maryland, my Transfer Case completely seperated itself (Per Repair Shop). I immediately pulled over, there was lots of smoke. Roadside Assistance towed my Vehicle to repair shop. Repair Shop and Jeep Dealership have told me that the Transfer Case won't be in for approximately 2 Months, due to the Large Quantity on Order for the 2019 Jeep Recall, however my VIN was not on this Recall and clearly this is a known issue. Since this is a known issue, and so many being on Order, why is my VIN not apart of the recall and since it just completely separated causing a huge sudden safety issue, what needs to be done to add this to the Recall?

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was unavailable. An unknown dealer was contacted and confirmed that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The Power Transfer Unit and Transfer Case Assembly failed, it is currently available for inspection. The vehicle experienced unexpected loss of motive power at highway speed, additionally there was a noticeable front-end vibration and resulting dangerous change in drive quality. Finally, there was a loss of park function. The vehicle problem was confirmed at the dealer and is currently waiting a complete replacement of the Transfer Case and Power Transfer Unit. There was no warning prior to the problem, the Service 4WD warning lamp did not illuminate until approximately 1 week after the problem. Immediately after the initial front-end vibration and loss of power I took the vehicle to a mechanic, and they couldn't replicate the issue. It was determined the brake pads could have caused the vibration. Upon the second incident and when the service 4WD light came on I took the vehicle to the dealer where the service department determined it was the transfer case and PTU.

My car started making a grinding noise when making a sharp right hand turn. I took this to a garage and was told the PTU is faulty. I have since found out there was a recall for this on Jeeps manufactured until Feb of 2019. Mine was manufactured in March of 2019 and has the same issue as in the recall. The PTU has been ordered but is on back order. If possible, please look into expanding the dates of manufacture for this recall as I know of 2 other Jeep Cherokees one of which was manufactured the same time as mine that have this same issue.

Jeep power transfer unit failed while driving. Vehicle cannot be driven safety. I had to quickly move to the shoulder of the road. Vehicle can only be driven at 10 mph or less. Chrysler Group (Stellantis) admits the part is defective and had a campaign to replace. I have been without use of the vehicle since the end of May and Jeep keeps the part on backorder.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 60 MPH, the message "Service 4-WD" was displayed. The contact stated that the failure also occurred during cold starts. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The contact was advised that there was a recall related to the failure, but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 25V011000 (Power Train). The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact was fearful of driving the vehicle due to safety concerns.

After an accident occurred the drivers seat moved forward. The incident was a minor collision. During the repair of the vehicle, the body shop stated the seat could not be fixed. Drivers seat may not be moved forward or back now, making the vehicle unsafe to drive for certain people.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle lost motive power. The message "4x4 Malfunction" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The dealer informed the contact that although the recall parts were not yet available, the parts could be ordered under the warranty of the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

I’m reporting a Power Transfer Unit (PTU) failure on my 2019 Jeep Cherokee Limited 4x4. I recently took the vehicle in for inspection after noticing performance issues, and it was diagnosed with a failing PTU. After researching this problem, I found that Jeep has issued a recall for PTU issues on certain 2014–2019 Cherokees, but my vehicle is not included in that recall. This is frustrating because I’m experiencing the same exact issues described by those whose vehicles were recalled—loss of power to the wheels, difficulty accelerating, and major safety concerns when driving. My Jeep has around 90,000 miles and has been well cared for with no prior major mechanical problems. This is the first significant issue I’ve had, and it’s a serious one. It’s clear this problem is not isolated to just the VINs currently covered under the recall. Jeep’s response so far has been to deny responsibility based on recall limitations—even though the defect is clearly present in my vehicle. I believe more owners are going to experience this same failure if their vehicles haven’t already, and they’re being left to pay for something that should be covered. I’m asking the NHTSA to investigate whether the scope of this recall needs to be expanded. This is a known defect, and there is no reason owners like me should be excluded from repair coverage just because our VINs didn’t make the original list—especially when the symptoms and failures are identical.

The 4wd has a warning light that says 4wd not available. I had my mechanic run the code C14A7-97 and it stated PTU Motor - Component or System Operation Obstructed or Blocked - Active, Pending, Stored. I looked it up and there is an issue with this with the code C01 stating this is an issue but my vehicle says there are no recalls on my vin. I have all the symptoms listed in the report saying it is a recall. I live in Montana I need 4wd

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at 45 MPH, the vehicle started to vibrate and made an abnormal ticking sound. The contact's wife pulled over and informed the contact about the failure. The contact arrived at the scene and was able to drive the vehicle to the dealer, where it was diagnosed with power transfer unit failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 105,511. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4-Wheel Drive" was displayed, and the vehicle made an abnormal grinding sound. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000(Power Train), which the contact related to the failure. The failure mileage was 59,000.

While driving on the highway the vehicle suddenly loses power when trying to get up to speed limits. The following warning messages occur: 4WD System Unavailable Service Required, ACC/FCW Limited Functionality Service Required, Service Electronic Stability Control, Service Electronic Throttle Control. Could have caused rear collision or other accidents from trying to pull over. Creates a very dangerous situation on highways with no shoulders. Once the vehicle has slowed down it impossible to get back up to speeds, as it has to be pulled over and restarted. Upon inspection by Reed Jeep Dealership, the PTU needs to be replaced. Other similar year, make and models have already been recalled for this same issue.

I am writing to express my deep frustration and concern regarding the unresolved recall on my Jeep vehicle, which has rendered it unsafe and undrivable. Despite my repeated efforts, I have received no meaningful support or communication from Stellantis. Here are the details: Recall Status: The vehicle is subject to an open recall (issued in January 2025), for which a remedy is still unavailable. Dealership Diagnosis: On or around July 15, 2025, I took my vehicle to a certified Jeep dealership due to warning messages and irregular driving behavior. The dealership confirmed the vehicle is exhibiting symptoms directly associated with the recall and advised me to park the vehicle immediately for safety reasons. Stellantis Communication Breakdown: I contacted Stellantis on July 15, 2025, and was informed a case manager would reach out. As of today, I have received no follow-up communication. When I attempt to call, I am either disconnected or transferred to a voicemail with no response. There is no direct way to reach the case manager, and I am forced to call repeatedly with no resolution. Impact on My Life: I have been without a vehicle since July 15. I rely on my car to get to work, transport my children, and attend medical appointments. I am still responsible for monthly car payments and insurance on a vehicle that I cannot safely operate. Given the safety risk and financial burden, I am formally requesting immediate assistance in the form of a loaner vehicle or rental coverage until a recall remedy is available and the vehicle is repaired.

The PTU needs to be replaced at 83,000 miles. A message appeared on the dashboard and a diagnostic by a dealership confirmed it is the PTU.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to exceed 70 MPH and felt like the vehicle was hydroplaning. The "Service 4-WD" light was illuminated. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the PTU. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 104,000.

The contact owns a 2019 Jeep Cherokee Overland. The contact stated while driving at an undisclosed speed, the message "4-wheel Drive Failure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the transfer case had failed, and metal shavings were found in the transfer case. The contact was informed that the transfer case needed to be replaced; however, the parts were on back-order. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 31,800.

loss or delay of power. Dealership has inspected vehicle and determined a faulty power transfer unit. problem was first noticed about six months ago just recently fwd service lamp appeared

Hello, I own a 2019 Jeep Cherokee and recently noticed that the "4WD Service" light has come on. After having it inspected, I was informed that the Power Transfer Unit (PTU) is failing. I understand this is a known issue with certain Jeep models and may be covered under a recall or extended warranty. I would like to know if my vehicle qualifies for any related coverage. Please let me know what information you need from me to determine eligibility. Thank you. My VIN Number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a blocked PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 108,000.

I was driving one day and stopped at a stop light. I go to accelerate as the light changes, the vehicle moves forward a little then stops moving. The battery stayed on but it would no longer move or rev. So I was left stranded in the middle of the stop light. Thankfully a cop came by and helped me push to a safer spot. I then had to have the vehicle towed to the nearest pepBoys. After their initial inspection they were thinking it was a transmission issue but they do not work on them there so I then had to get it towed again to my house until I could figure out what I should do. After my own investigation then later confirming with the jeep dealership, we’ve determined the symptoms are related to the defective part. I’ve called several times to the manufacturer and recall team and both can only offer an apology and that nobody knows anything right now. Thanfully the dealership on their own offered me a loaner vehicle. But the manufacturer isn’t proving much assistance. I still owe on paying this jeep so this has not only put my safety at risk but also is impacting me finally and trying to make a living. How can I pay for a vehicle that doesn’t work and nobody knows how they will fix it.. This is ridiculous and something needs to happen.

Car shuts off, once while in the middle of a turn almost went off road and couldn’t use brake or turn wheel. There were three other times it shut off at red lights and I have to put car in park and press the start button. Two of those times car had just started with oil light, was told that it is linked to the oil and to always keep it full until recall is issued. However yesterday on my way to work with full oil it shut off again. I then did my regular way to fix it and kept driving to work, out of nowhere my car starts only being able to drive up to 29 miles per hour I’m just about to get on the highway so I pull over and have to shut off again fixing the problem. This seems incredibly dangerous due to it also when having this shut off issue a notice on my car says service 4wd unavailable. We live in New England the snow can be pretty bad. This car feels unsafe, I hope you realize this model has many issues and will address them, thank you!

They issued a recall 6+ months ago. They still don’t have the part to repair it - they claim verbally at the dealership and via phone @ Mopar that there’s no risk but that’s not what the recall notice says. The recall notice says that I could lose control of the vehicle while driving or that there could risk of a fire, fluid leakage, loss of parking capability. My wife and kids use this car and I don’t appreciate the risk they are taking with my family’s life.

The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle was taken to a certified mechanic to be inspected. The certified mechanic informed the contact of NHTSA Campaign Number: 18V917000 (Electrical System). The mechanic informed the contact that the instrument panel needed to be replaced. The mechanic referred the contact to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not included in the recall. An appointment for the vehicle to be inspected was scheduled. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle made an abnormal sound. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the PTU was rusted and had failed. The mechanic determined that the PTU needed to be replaced. The vehicle was towed to the local dealer, where it remained for the recall repair. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 79,318. VIN tool confirms parts not available.

The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.

PTU unit having same issues as other jeeps with recalls.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, the vehicle hesitated with several unknown warning lights illuminated on the instrument panel. The contact pulled off to the shoulder of the highway and attempted to shift into park(P); however, the vehicle started to roll backwards. The accelerator pedal was depressed; however, the vehicle continued rolling backwards. The contact activated the parking brake to stop the vehicle from rolling and exited the vehicle. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed and the dealer linked the failure to the recall, but parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was given a case number. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The contact's father connected a diagnostic machine to the vehicle and retrieved a code for power train failure. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.

I’m having power steering issues , when i start my vehicle the power steering light comes on and my steering wheel locks up

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was initially taken to an independent mechanic who discovered a crack in the Power Transfer Unit (PTU). The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 85,000.

There is a recall for the vehicle where the repair description states that if a PTU failure occurs it will be replaced by FCA US. The PTU damage has been confirmed by an independent service center and the dealership. The dealership currently has our vehicle and has stated that we can either drive it until it completely fails (which according to their recall letter states: "A loss of drive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.") or we pay $3500 to have it replaced. I have been told at this time a part is not available for the snap ring/seal issue but the recall states they will replace a damaged PTU. I have contacted Stellantis and they have told us they can reimburse us up to $50.00/day for a rental car until we are able to have the recalled part fixed. The PTU is not the recall but will be replaced if it is damaged. Telling us we could just drive it until it completely fails is completely unacceptable and showing no concern for the safety of their customers. The recall has been open for 6 months. At what point will they begin honoring the PTU replacements.

I had "service 4wd" error message appear last month and brought it into Jeep dealership for diagnostics. I was told the Power Transfer Unit is bad, the same issue has been recalled in other Jeeps but my VIN number is supposedly not impacted. I was told it would be $3650 fix that is not covered by recall, but vehicle is safe to drive in meantime. Yesterday while driving, the car suddenly shut off mid drive and shook and made noises with a new neutral 4wd error mssg and engine light on. Thank goodness the Jeep was not far from home and was not on a high traffic or mph road as that could have had deadly consequences.It took pushing it to get it back home. Jeep corporate is still refusing to add my Jeep to the recall.

I received notification stating I have a recall on my car. I never got a letter. A SRV4WD error code came up on my dash recently. I took it to my mechanic who said he can't do it, he said it's a recall. So I called the Jeep Dealership and they said it's not. So I took it to another mechanic who said it's a recall and sent me to a Transmission Shop. This shop said it's a recall and they don't have the fix and go to Jeep. So I went to the Jeep Dealer again and they said call Jeep Corp, you're not on the list. From here I called Jeep Customer Care who sent me to Jeep Recall Dept where I was on the phone over 2.5 hours before getting a supervisor. He gave me a reference code and told me to go to a Jeep dealer and if I had the codes the dealership could put me on the list. So I did what I was told. I have the codes on my vehicle and the dealership said they can't do anything? So I called Jeep back again, another long call, and spoke to 3 more people the Josh, a Supervisor in the recall dept. I told him the last supervisor gave me a reference number and said If my codes were on the vehicle I would be added to the list. I understand Vehicle specific. I worked at GM AND For in Engineering and on the floor as a manufacturing advisor. These are not Plant Specific parts. The tag associated with a vehicle shows sets, radio, color, etc, we would fly in parts from other plants all the time. My vehicle should be part of the recall 01C for the PTU defect as this is a safety concern. Josh said I should follow up with the nhtsa website as it goes to their engineering department. I've spent a lot of time, and hundreds of dollars on ppl reading my codes. I hop I can get this resolved now. Ref#[XXX] which is probably going to close and expire before anyone reads this. My codes on the Jeep are 1) PTU Lost Communication with DCTM (U1203-00) and 2) PTU Motor Component Blocked (C14A7-97). I've been told these are part of the recall by 5 mechanics now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I bought my car in 2018, I have a 2019 jeep Cherokee I seen power train seems like a common issue in jeep from 2017-2019 my power trans went on July 4th checks all the boxes of re call but vin isn’t included in recall 2500 to fix my car under 40k miles

At around 100k miles, it has a crack, similar to the issue of other 2019 cherokees with recall 25E003000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked while depressing the accelerator pedal. Additionally, the contact stated that the vehicle stalled while at a complete stop. There was no warning light illuminated. The vehicle was taken to an unknown local dealer, where it was diagnosed with a power transfer unit failure. The vehicle was not repaired. The contact related the failure to a unknown NHTSA Campaign Number. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.

On my 2019 jeep Cherokee it was fine for about a year I bought with 64,400 miles on it and then a year later my svc 4wd light comes on out of no where on and off intermittently and I called the dealership there’s is no recall for it but it’s not a normal wear and tear item it’s should last over 100k miles but the part is 3k alone not including labor cost

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact stated several unknown warning lights illuminated. The contact stated that the ABS, traction control, and the parking brake warning lights were illuminated. In addition, the back-over prevention and forward collision sensors were independently deactivated. The dealer was made aware of the failure but provided no assistance. The contact referenced an unknown recall with a similar failure however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal popping sound and the 4WD warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an undisclosed recall with a similar failure; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 65,000.

Jeep begins to display 4WD service light. Took it into a transmission shop who informed that Power Distribution Unit needs to be replaced. They indicated that there is an active recall on this part and that it should be taken to a Jeep Service Center. Jeep Service Center confirmed that it is indeed a PDU issue and that there is an active recall on this part. This serial number vehicle, however, is not covered by the recall. As this is the same part and symptoms, as well as year and make of auto, this jeep's serial number should be included in the recall. Please update your records to include this jeep in the recall. As of now, the Jeep has been awaiting backordered parts for 1 month, with no projected delivery date. The projected repair costs are $3800. Thank You

The rear differential housing is peeling apart and leaking out the fluid. It is clearly a defect that is shown widely on the internet affecting many other owners of this vehicle. Clearly there is a danger of the drive train locking up and can lead to accident. Talked with jeep they do not want to help.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 145,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated, and the transmission shifted hard before the vehicle accelerated. The contact stated that there was a clunking sound while shifting gear. The battery light was illuminated. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and replaced the canister and the PTU. The contact stated that the failure persisted. The dealer was contacted and confirmed that the part was not available. The manufacturer was not made aware of the issue. The failure mileage was 61,226. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle briefly jolted, and the contact heard an abnormal clanking sound coming from underneath the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the “Service 4-WD” warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 106,000.

Vehicle power train unit was recalled 01/23/2025 for failing parts, however, no parts are available for a fix, Jeep/FCA are not aware when the parts will be available and/or when the recall will be completed. The failure of the PTU can cause dangerous, if not fatal results, including a lower of drive power, a vehicle crash, a loss of park function, and even death. The PTU is recalled, however, I have also already replaced it once and paid out of pocket.

Drive shaft busted at approximately 54, 900 miles. Was explained to me by my mechanic how bad this was, and that this could have been gravely injurious to me and others, and that I got lucky. Approximately one month later the air compressor went. The 4WD service light comes on, which suggests a drivetrain problem, as well, though could be an electrical issue. Both repairs were costly. This is unacceptable for a car under or around 55,000 miles and is well-maintained.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 155,165.

Grinding/binding when backing up or turning the vehicle. Vehicle was taken to dealership 12/28/2023 where I was charged 306.00 to diagnose the issue. Estimate to repair was 4291.66 on a vehicle that had 23,823 miles on it. Went to 3 independent mechanics for estimates and none would touch the vehicle because Jeep would not release the codes for software or provide information for a fix. 01C/NHTSA 25V-011 recall notice then received 2/2025 with NO REMEDY AVAILABLE. Registered for recall and signed up for notifications when parts are available and still waiting as of July 3, 2025. Manufacturer has failed to provide timely repairs of my vehicle which is now slow to accelerate on the highway, noise is louder, binding is worse on turning and backup. Vehicle is useless to drive any distance away from home. Independent mechanics are vocal about how Jeep should be ashamed of their tactics. Need my car fixed or replaced at this point. Total failure of manufacturer. Will submit receipts for reimbursement of diagnostics costs from Jeep dealership also.

My 2019 Jeep Cherokee 2.4L engine is consuming an excess amount of oil. I took it to the dealership and the only solution I was given was to replace my entire engine. I looked up recalls for this, there are none. Never received anything from JEEP like other people online have regarding excess oil consumption. I have to now get oil changes every 1,500 miles… The oil light doesn’t come on, instead, every time I go to make a turn. The car turns off while driving or stalls. Very dangerous

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH and while depressing the accelerator pedal, the vehicle started shaking abnormally. The contact pulled over to the side of the road turned off and restarted the vehicle, and the vehicle started operating as intended. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transfer case, rear axle, and exhaust pipe needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V01100 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall; however, the VIN was added later, there was a possibility of being reimbursed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.

The rear differential developed a crack along the outer edge, resulting in a peeling effect along the edge of the unit resulting in fluid loss. We were informed by our dealer (who discovered the issue) that the part needs to be replaced to prevent full failure of the part and a catastrophic event on the road. I called Jeep to seek financial assistance and was told to get an official diagnosis from the dealer, ($180) which I paid for, in order to submit my claim to Jeep and request for reimbursement of approximately $4,200 for replacement part, labor and required wheel alignment. I submitted to Jeep the official dealer diagnosis and receipts for repair. There were no warning lamps or symptoms other than the fluid loss and visual cracks on the differential housing. We were informed by the dealer that they have experienced and repaired one other vehicle with the exact problem and that this is a common and known problem on specific model year Jeep Cherokees. I paid out of pocket for the repair, as we could not afford the 3-6 month time wait for the dealer to resolve financial assistance for the replacement. Note - Jeep Care asked me to submit documents directly to them regarding my claim and assigned CASE number-93372499. Which I did. They then responded and advised I contact my dealer for financial assistance. Which I did. The dear contacted Stellantis and then responded that since I prepaid for the repair, no financial assistance will be given. I then reached out the Wisconsin Dept of Agriculture and Consumer Protection to contact Stelantis on my behalf. They contacted Stellantis, and received a reply that since I am out of warranty, I will receive no financial assistance. So, Stellantis provided two different answers to my request. Informing the dealer since I prepaid, I will receive nothing, and informing Wisconsin that since I am out of warranty, I will receive nothing. Two different answers to the same request.

Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.

PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.

My 2019 Jeep Cherokee, which is currently experiencing a Power Transfer Unit failure. My Service 4WD light came on, and the vehicle is exhibiting the same symptoms as those covered under several PTU-related recalls, including Recall W47 and Recall 01C.

A grinding noise came from under the vehicle and it began handling differently. A local garage looked and found the rear differential/axles/propeller shaft loose and making internal noises. They referred me to the dealer. A month to get in. I tried a reman, but parts are backordered I am told because these are failing everywhere. The vehicle is unsafe and now the dealer says September at the earliest, $1,000 plus labor, parts cost unknown.

The cars start/stop feature hardly works, and it has just stalled right after the start/stop was engaged and then gave me a message saying “start/stop required” and then was in drive but was rolling backwards and wouldn’t start and then when it finally did start it was a sputtering mess. The start/stop feature consistently struggles to work.

The SVC 4WD light came on. Took it to dealer and was told I need to pay $4,000 out of pocket to get the ptu replaced. I’ve read articles stating that my car should have a recall on it but when I search my vin… nothing comes up. Could result in complete loss of control, or car can’t disengage from parking brake when seated.

I WAS VISITING MY NEICE IN MISSOURI. 2019 JEEEP CHEROKEE, 33,000 MILES. MY POWER TRAN UNIT HAS BROKE AND I HAD TO LEAVE MY VEHICLE IN MISSOURI TO DRIVE BACK MY NEICES VEHICLE. I WAS TOLD NOT TO DRIVE IT AS IT WAS TOTALLY GONE. I DIDN'T DO ANYTHING TO CAUSE THIS. THIS WAS SUPPOSED TO BE MY LAS CAR AND NOW ITS A DISASTER. WHY HAVE SO MANY OTHER 2017-2019 JEEP CHEROKEES NOT BEEN RECALLED VS ALL THE RECALLS ON OTHERS NOTHING DIFFERENT IN MINE.

There is a recall that has been out at least 5 months and there still is no fix. I feel unsafe driving my car with my baby and family in it

My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.

The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.

The contact owns a 2019 Jeep Cherokee. The contact stated that while her daughter was driving on the highway at 50-60 MPH, the vehicle stalled. While driving 20 MPH in a subdivision and approaching a stop, the vehicle stalled. The vehicle was restarted after several attempts. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The dealer confirmed there was no recall coverage on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 48,829.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the PTU had failed and needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 66,000.

Jeep sent out a safety recall (01c) concerning two speed power transfer unit. In early 2025. I had failure of my PTU in early 2024 for which I paid for the repair DOS 5/24/2024. I continue to have issues with the PTU. Per the recall notice Jeep advised that I would be reimbursed the cost of prior repairs within 60 days of submitting my request. I submitted on 4/11, on follow-up I was told they did not get my request and resubmitted on 5/8. I spoke with Ian on 5/8 and was told to expect reimbursement in 60 days. On 5/10 I received an email that Jeep would not honor reimbursement until a repair remedy was available. 6/18 was informed that a repair remedy still is not available. Request assistance on getting reimbursement and re-repair of PTU.

The contact owns a 2019 Jeep Cherokee. The contact stated while his wife was driving approximately 55 MPH, the vehicle lost motive power. The contact’s wife was able to pull off the roadway, but the vehicle failed to respond when shifted into drive(D) and depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact had the vehicle towed back to the residence. The contact stated that two years prior the vehicle experience a similar failure and a dealer had replaced the rear power transfer unit and the engine. The contact had not yet taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA Campaign Number: 25V011000 (Power Train); however, parts to repair the vehicle were not yet available. The manufacturer was informed of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle jerked forward, and the contact noticed an abnormal sound within the instrument cluster. The vehicle was taken to the dealer where it was diagnosed with a failed Power Transfer Unit. The contact was informed that the Power Transfer Unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the power transfer unit failed to shift into neutral. The contact stated that the 4x4 system failure warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 27,000. VIN tool confirms parts not available.

SVC 4WD light came on, 4WD system overheated. Transmission was damaged, had to pay to rebuild entire transmission, now transfer case is needing a replacement. Got codes C1472-92 and C1477-4B when we ran the scanner. There is a recall out right now for the PTU and transfer case issue but no solution. I need assistance in replacing Transfer Case. Car died out on me in the middle of rush hour traffic on the highway. 2 cars almost hit me but they missed me. Had to wait until the car turned on again and drove straight to the shop.

Component: Power Transfer Unit (PTU). Jeep has issued a recall for the same year and model as my 2019 Cherokee, but my VIN is not included in the recall. However, the power transfer unit is failing as verified by the Jeep dealership. This appears to be a manufacturing defect identical to those listed under the recall. The warning that lead me to take it to the shop said 4WD not available service required. I would like my vehicle to be added to the recall list for this issue. NHTSA campaign number: 25V011. Jeep’s own number for this recall is 01C.

PTU failure in my Jeep Cherokee. Other models have been recalled but this one has not.

The service 4WD light came on [XXX]. We discovered that there is a current PTU recall along with numerous other problems that are potential for recall. We spoke to the dealer (not able to help us) who referred us to the manufacturer. We spoke with Paul of US Customer care who told us to file this complaint. They do not recommend driving the car for safety reasons. There have been vehicles repaired but the repairs do no last. We have not been offered repair. We are on social security and can't afford a rental for reimbursement. We called all Dealers in out area. Their loaners are all taken and they all have waiting lists for loaners. We are left with no transportation. We can't afford another car - this one is paid for. Also, we were not notified of the recall within 60 days. We have been having problems with the electrical panel and AC electrical for about 2 years as well. We would like a replacement vehicle of like, kind & quality as soon as possible. There are many available. With kind regards, [XXX] & [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ptu

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the vehicle abruptly lost motive power. The 4-WD warning light was illuminated. The contact was able to pull over to the side of the road. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was taken to Premier Chrysler Dodge Jeep Ram of Lamesa (1611 Lubbock Hwy, Lamesa, TX 79331), where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided rental vehicle assistance. The failure mileage was approximately 57,571. VIN tool confirms parts not available.

Delamination of the Display can have settings that affect the way the vehicle physically brakes and steers that are configured via the Uconnect system. Needs replaced

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehicle stalled. There was no warning light illuminated. The contact was able to restart the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

Experiencing intermittent 4wd light. Dealer says replace PTU for $2100. Some issues release/engaging parking brake

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The automatic start/stop feature says there's a problem. One time it started doing weird electrical things and completely shut off while driving. Had to turn it of and wait a minute then restart it. Things seem to be going haywire

While driving the vehicle, I heard a loud clunk, and it continued as I drove. Luckily, I was driving in town. I had to slow down and took the vehicle straight home and then took it to the dealership when I could get an appointment. The dealership examined the vehicle and determined the noise was coming from the transfer case and internal gear failure. I was told it was not drivable until this was fixed. There were no warning identifiers before this happened.

There is still no remedy for current recall on my jeep. This is my only vehicle and I have a young child. How am I supposed to feel safe driving to even just the grocery store for basic needs when there is an ongoing safety recall. I'm just at a loss of what to do.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a grinding and knocking sound coming from the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a failed PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the failure had started one week after the vehicle was purchased. The contact stated the Serviced 4WD warning light was illuminated but independently turned off. The vehicle was taken back to the dealer where the vehicle was purchased, and the contact was informed that the Service 4WD warning light was normal. In addition, the contact stated that the vehicle had been at the dealer for more than thirty days awaiting the repair. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 87,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the vehicle was previously taken to the dealer, where the transmission was replaced twice; however, the failure persisted. Additionally, the contact stated that the dealer had previously replaced the engine due to the cylinders misfiring. The contact stated that the message "Engine Overheating" was recently displayed while driving. The vehicle was taken back to the dealer, where it was diagnosed and determined that the radiator needed to be replaced. The vehicle had not been diagnosed for the current transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure via emails, and the contact also sent an email to the CEO of Jeep. The failure mileage was approximately 38,000.

The 4WD light came in November 2024. When taken to the dealer I was told it was probably the power transfer unit as they have been replacing a lot of them. And upon inspection it was the PTU. This problem was verified as being common and a recall issued shortly after my vehicle got a new PTU. My VIN is not under the recall and I am being told there is nothing they can do. I don’t think it’s a coincidence that my vehicle has the same defect the others have and I think they need to look broader at the vehicles included in the recall. In May 2025 (just 6 months later), the rear differential went out with no warning or lights at all. There was a noise and by the time we got it to repair shop they said they don’t know how we even got it there as the rear differential exploded. This could have been a very dangerous situation. The rear differential goes hand in hand with the power transfer unit so it is very probable this happened due to the faulty PTU. Please help get JEEP to acknowledge the problem is a wider scope then initially thought so when they have a fix my vehicle can be included.

While driving onto the highway vehical 4wd service light came on with loss of power like the transmission or ptu was in natural motor rpms came up without power to the wheels trying to merge ptu engaged with a loud clunk and jerk then started to make a clicking noise 10 miles after. Replaced cv axles and replacing drive shaft. Finding out the ptu needs to be replaced due to a faulty clip that caused worn splines loss of traction causing further unsafe driving issues. Having the vehical brought to the dealership.

The power transfer unit has failed with only 48k miles. This appears to be a manufacturing defect identical to those listed under the recall.

I took my Jeep in 2 months ago for an oil change and routine systems check. I was informed that the rear-end differential had excessive play and was failing. There were no prior warning signs or alarms to alert me. After only 75,000 miles, the rear-end differential is failing. I have taken in the Jeep to a Jeep dealer and they performed an inspection and confirmed the failure. the dealer stated specifically that it was due manufacturing error. Both the dealer and two different repair services confirmed that it cannot be repaired and must be replaced. The vehicle is unsafe to drive in it's current condition. However, a replacement part cannot be obtained as thousands of people are waiting on replacements.

The contact owns a 2019 Jeep Cherokee. The contact stated that after restarting the vehicle, the steering wheel became difficult to turn in either direction. The contact stated that the messages for the ABS, Traction Control, and Parking Brake were displayed. The cause of the failures were not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000.

Airbags didn't deploy when I was hit by another driver whose speed was greater than 35mph n the other driver didn't break or slow down when hitting me on the driver n left passenger doors. I requested for my insurance company to preserve the vehicle for inspection but I don't know how long they can hold it because it was determined a TOTAL LOSS. When I was hit NONE of my airbags deployed n because of that, left side of my head n shoulder were slammed into driver's door. The vehicle was inspected by my insurance n a certified mechanic n due to impact n location of damage done to vehicle, both parties determined vehicle was TOTAL LOSS n couldn't b repaired. There were no warnings lamps or ANY messages n other symptoms of the problem prior to deployment failure.

While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the Auto Start-Stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle’s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected by the manufacturer, police, or insurance. The component is available for inspection upon request.

The infotainment screen in my 2019 Jeep Cherokee intermittently shuts off while driving. This occurs unexpectedly and has happened multiple times, sometimes while using navigation or the backup camera. On several occasions, the screen has turned completely blue and remained unresponsive for several minutes. The screen controls audio, climate, and safety features, and its failure creates distractions and limits access to key vehicle functions. This issue occurs randomly and has not been resolved. I brought the vehicle to a dealership, and was told that unless there is a recall, there is little they can do beyond basic troubleshooting. I have not received any warning messages or error codes related to this issue. The problem appears to stem from either a software malfunction or a hardware issue with the Uconnect system. The component is available for inspection upon request. This screen failure impacts visibility and access to controls, creating a potential safety risk.

While driving down the interstate, my wife’s car just died in the middle of the highway, no life or lights of any kind. Luckily we got it started again and made it home. Second time it happened, the car shut off on the highway and would not restart. Had to have it towed home, tried taking it to our local Dodge dealership and they said since there’s no”active codes” they couldn’t do anything and sent us on our way. The car has a mind of its own and shuts off and or starts up whenever it wants. The care had a few codes when sent to dealership, service throttle control, lost function in fuel pedal, check engine light was on, start/stop needs serviced, and now the key fobs aren’t working, the car won’t start, acts like the battery is dead when we just had a brand new battery put in. This has happened 3 times to my family and it’s very uneasy when we’re stuck on the side of the highway as a hazard with no hazard lights working, and the car is dead in its tracks with no power whatsoever so ever. I’ve read many forums where more people are having this issue. I’m over the fact that we can’t get an answer to what’s going on, when we are paying for such a high quality vehicle and are having but none stop problems with it. I’ve also had to put a rear differential in the car at 80,000 miles. I’m just hoping to get some answers before something catastrophic happens to my family or someone else on the highway.

The system that failed is the power train. More specifically, the PTU or (Power Transfer Unit) has failed twice. The first time the failure happened, the car had 70,000 miles on the odometer. The Issue presented itself as a “SVC 4WD” warning light on the instrument cluster, followed by a “4-wheel drive system unavailable” annunciation on the instrument cluster. There was a clear loss of power as a result, Sluggish response of the accelerator and shifting of gears in drive, loss of fuel economy. The issue was confirmed by the dealer. The dealer indicated there was a failure of the PTU, where its motor was locking up and PTU systems failure. The car was still under power train warranty at the time and was repaired - PTU was replaced — After having the problem repaired and faulty PTU system replaced in March 2022 under power train warranty at 70,000 miles, the problem has come back. The problem is identical to the first time. The car currently has approximately 140,000 miles on the odometer, 70,000 miles since the PTU was replaced. Once again, I have a “SVC 4WD” light and “4-wheel drive unavailable” annunciation on the instrument cluster. I brought the car to the dealer and was informed the service code was for the same issue as before, faulty PTU and PTU motor locking up. Loss of power, sluggishness shifting and in acceleration. The diagnosis is to replace the PTU This is two full PTU failures, each at 70,000 miles usage on the odometer at the time of failure. Loss of drive power and 4-wheel drive capability present a clear safety risk, entering the freeway causing a danger to myself and others with sluggish acceleration, or driving in inclement weather conditions where 4-wheel drive is necessary. Problem has been verified by the dealer on multiple occasions. I invite the full inspection of the vehicle which is in near new condition with 140,000 miles. Two failures of this same exact system with the same service code 70,000 miles apart. Part is defective and unsafe

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit(PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle unintentionally and failed to accelerate above 60 MPH. The vehicle was taken to the local dealer who was unable to repair the vehicle. The failure mileage was 90,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25-35 MPH on a highway entrance ramp, the vehicle lost motive power with the engine revving. The message "Service 4-Wheel Drive" was displayed, and the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was determined that the PTU had failed and needed to be replaced; however, the part was not available for the repair. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V011000 (Power Train), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,300. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled, with the service 4WD warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

Roaring in awd

Several times while sitting at a red light or stop sign, the emergency brake automatically engaged and the vehicle wouldn't move. All three times, before I could put the vehicle in park and crank it back up, the traffic behind me was honking and trying to go around me - which could have caused a wreck. Just this morning, while driving to work, my vehicle died while I was going about 55mph. The dash dinged, an error message that said Vehicle Not in Park flashed on the dash screen, then all of the dash lights lit up like Christmas. Then my vehicle died - I had no power. After about 3 seconds, all of the lights went out except for the check engine and the battery light. The speedometer and the RPMs immediately dropped to 0, but the vehicle was still moving. I was on a road with no shoulder and traffic behind me and I had to pull over in someone's yard to get out of the way of the traffic. That was very scary and could have killed me if I had been on the interstate or a busier highway. When I was able to safely pull off the main road, I put it in park, and it cranked right up and the dash lights went away. I am having to put it in the shop because I am too scared to drive it anymore. This problem really needs to be addressed as it is all over the internet. There are a LOT of consumers dealing with this same issue.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact heard a grinding sound while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and several cases were opened. The approximate failure mileage was 55,800. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated. While driving approximately 55 MPH, the vehicle stalled and was later towed to the local dealer, who diagnosed that the PTU rear differential was faulty and needed to be replaced. The vehicle was repaired with a used PTU; however, recently the failure reoccurred. The cause for the failure has not yet been determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. Additionally, it was discovered that oil was leaking from the vehicle. The vehicle was taken to the local dealer who replaced the faulty oil cooler unit. The failure mileage was 101,000.

The stop start system has been malfunctioning ever since shortly after I purchased the car. When I purchased the car, my father and I asked for a printout of the CARFAX history to ensure we weren't buying a '"lemon". There was no information reflecting that the 2019 Jeep Cherokee Lattitude 2.4 2WD had been serviced for anything other than routine car maintenance. The CARFAX reflected that the previous owner took care of the car, propelling us to seal the deal, otherwise we would've kept looking if there were any found issues. It wasn't until I attempted to get my car serviced at Gettel the first time it malfunctioned that I learned it had been brought to their service department numerous times before it even reached 100 miles. They refused to work on it because the warranty had JUST expired recently, not even a whole year after buying the car (of course) and handed me a piece of paper with the recalls and services regarding the stop/start system. At this point I had to just repair it myself. Fast forward to the second time it malfunctioned: I was in traffic and preparing to slow down to turn when the wheels, brakes, and steering locked up, parking brake turned on and the whole car shut off causing a small collision. The other driver understood what happened and claimed the same thing happened to his wife, therefore he hates stop/start vehicles. He made me promise to never buy another electrical car, charged it to the game and drove away. Fast forward again to currently, now the third time my car broke down: While sitting at a light, it was still running, but as I lifted my foot from the brake pedal the car shut down. There was no indication of anything wrong with the car (S.N. none of the lights on the dash have EVER lit up since I bought it). I contacted Gettel via Google review and NOW they want to do something about this death trap they sold me because I made my situation public. P.S. When I search my VIN# on this site, a completely different car pops up?

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the “Service 4-WD” warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the power transfer unit needed to be replaced and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 121,000.

Rear differential was deemed defective during state inspection and a safety issue if not replaced. The rear differential case was cracking and pulling apart. The cause for the crack was communicated as corrosion from road salt and winter weather exposure. I live in the North East! I call defect. When researching this issue online, it is a commonly reported issue with Jeep owners and an obvious manufacturer defect. Jeep Cherokee owners have experienced cracks in the rear differential casing and discussions suggest that these cracks are due to manufacturing defects or bad casting.

I have an issue for the power transfer unit… it’s the exact same issues with other 2019 jeep cherokees but my vin doesn’t apply…

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who observed a misfire in cylinder two, and 90% compression in all other cylinders, resulting in damages to the engine. The vehicle was not repaired. The vehicle was then towed to an independent mechanic, who confirmed the diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 140,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD became inoperable. The message “Service 4WD” was displayed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 24,500. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact stated that the air bag was visible on the steering wheel. The contact turned off and restarted the vehicle, and the air bag warning light was reset. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact referenced an unknown recall; however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to a local independent mechanic, where it was diagnosed with power transfer unit failure. The local dealer was not contacted. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,500.

My wife’s Jeep experienced the exact issue that warranted a recall on the rear transfer case snap ring degradation. Her VIN is not included in this recall and jeep refuses repair. The degradation presented a safety issue as it was very close to failing by the time it was detected. This same issue also happened to my father in law who also has a 2019 jeep limited. The current recall does not cover his jeep either. Multiple body shops stated that they had never seen anything like it in cars with such low mileage.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic and was diagnosed with power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving 60 MPH, the vehicle stalled with the 4WD failure message displayed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 105,000. VIN tool confirms parts not available.

My 2019 Jeep Cherokee was not on the recall list for failing PTU units. The vehicle has 43,300 miles. I randomly received multiple warning lights and once inspected by the mechanic I was informed the PTU unit needs to be replaced.

The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to accelerate from a stop, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,900.

Purchased a 2019 Jeep Cherokee Trailhawk in November of 2022. December 29, 2023 it would not go into gear. Towed to local repair shop was told it was the PTU. Quote to fix was $3,250 but part was on backorder. Called Jeep customer service that same day and was told vehicle was past warranty by two months and they wouldn't be able to do anything. After three months of calling Jeep Customer Service, telling them each time I called where the vehicle was I was told that if it had been at a certified Jeep dealership they would have been able to help. A supervisor told me they dropped the ball, apologized and said they would heavily "coach" their employees for future calls like this. Still wouldn't guarantee any assistance but advised me to tow it to a Jeep dealership and they may be able to help. Finally get it towed, get a PTU put in only to receive a recall letter that the "new part" is still defective and can possible cause the vehicle to crash. This has been since January. I submitted a reimbursement for what I paid to have the first PTU put in but it was denied by Jeep saying because it was already a faulty PTU they couldn't reimburse me. I am still getting a check engine light, the auto start/stop light comes on and the vehicle stalls repeatedly. Both the independent repair shop and certified Jeep dealership confirmed that it is a faulty PTU unit that needs replaced.

My Service AWD light came on (stayed on) in January 2025. Prior to the steady light, it came on and off randomly. Originally, I did not notice any change in driving. I took it to the Jeep Dealer once the service light was steady and was informed the PTU has internal failure, and the part was on back order until March. I had to pay a diagnostic fee because I could not wait for the part to be available and needed my car, so I took it back. This was after a week of them holding the car and me constantly following up before they told me it was back ordered. I attempted to try another Jeep repair shop, they too confirm internal failure, but said the part is on back order and could not tell me when the part would be available. I am noticing that the car tends to pull to one side especially when turning, and while on local streets. After checking the NHTSA website I realize this problem (with the PTU) was recalled back in January for the same year and model as my car, but my car has not specifically been identified with this issue. I have less than 40,000 miles on my car. I want to have this issue resolved as soon as possible, but keep running into issues on finding a location that can get this part. I have lost days of using my car, and have taken off from work trying to get this issue resolved. Before this causes further issues, I want to get this resolved asap.

The contact owns a 2019 Jeep Cherokee. The contact stated while reversing out of a parking space at approximately 5 MPH, the vehicle lost power steering functionality. The contact used an excessive amount of effort to maneuver the steering wheel. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who failed to diagnose and remove the steering gear rack and pinion. The mechanic determined there was a short circuit in the electrical system for the power steering. The contact stated that the short circuit had caused the rack and pinion to burn out and fail. The mechanic then replaced the wire and the rack and pinion again. Approximately 3 days later, while driving approximately 30 MPH the failure reoccurred. The vehicle was returned to the mechanic who then brought the vehicle to the dealer who would be better equipped to repair the vehicle. The dealer diagnosed that the Exhaust Particulate Filter (EPF) connecter from the steering wheel to the battery had failed. The connector's wiring harness was replaced. The contact searched online and found related recalls under NHTSA Campaign Numbers: 18V524000 (Electrical System) and 19V637000 (Steering). The manufacturer was informed of the failure and confirmed that the VIN was not included in the recalls. The failure mileage was 87,846.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the engine seized. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was unofficially diagnosed as an electrical failure. The contact was unclear of the repair that was performed; however, the contact stated the vehicle was being repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,700. VIN tool confirms parts not available.

Transmission slip between 1st and second gear

our 2019 jeep cherokee limited has had the service 4wd light on for a few months. having issue of it losing acceleration on hwy and on city streets. i have to drive alot for my work, it can cause me to lose income if it is not drivable. i have reported it to the manufacturer. but they state it is not on the recall list. even though they have other models of the same year and model under recall, for the same issues. what can i do? Cant afford to replace.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle stalled without warning. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 50,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle had failed to restart. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

Took the vehicle for an oil change at the dealership and they did a vehicle inspection as well. The service 4 wheel drive light had been popping up on the dash as well as a message 4 wheel drive system unavailable. They said the rear differential or ptu had to be replaced and would cost 5 grand. Took it to a mechanic and he also said the ptu was bad and is coming up with a qoute for me as well.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was initially taken to a dealer where it was diagnosed with a defective alternator. The contact disputed the mechanics findings and contested that the vehicle would not restart if the defect was related to the alternator. The vehicle was then taken to an independent mechanic and the vehicle was diagnosed with a defective oil sensor. The mechanic replaced the oil sensor and the battery; however, the failure returned soon after the repair. The contact then stated that several warning lights and messages appeared on the instrument panel. The vehicle was then towed to another independent mechanic who was unable to determine the cause of the failure. The mechanic suggested that the failure might be related to the electrical panel but was not certain that was the cause of the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that the “Service 4x4” message was displayed. The contact stated that the transmission was shifting rough. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the vehicle should not be driven, to prevent further damages. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

At 48,000 to 49,000 my vehicle started experiencing PTU issues and Auto start/stop feature issues. My PTU unit started grinding and making loud noises while driving. I contacted my local Chrysler/Jeep/Dodge dealership and they said my PTU and the sensor for the PTU was going out and needed to be replaced. I couldn’t drive my car for over 2 weeks because it was in the shop. It costs me over $5000 to get it replaced. My warranty couldn’t cover it and it says I don’t have any recalls. But other similar vehicles have the same issue and give a recall. After more research on the PTU issue, I noticed that 2013-2017 had the same recalls. Now my 2019 is being included with the FCA # 01C and the NHTSA Campaign # 25V011000. I believe my vehicle should be part of this safety issue and I should be reimbursed for this common safety issue.

During regular driving, the "4WD System Unavailable/Service Required" alert came on the driver screen and a "SVC 4WD" alert appeared on the bottom, right of the screen. It would appear intermittently at first but now it is there constantly when I start the car. It will also flash again every time I switch driving modes.

About 2 weeks after the extended warranty expired on my 2019 Cherokee I began to notice the Service 4 wheel drive message pop up on my dash. I took the vehicle to the dealership and was told that the PTU was faulty and that it would be $2200 to repair. As I could not afford it at that time I was advised that I could continue to drive without repair although I should not try to change traction modes on my vehicle. I have now gone nearly 3 years without repair and still very much feed that this is a defect that should be repaired by Jeep on all Cherokees that were manufactured around the same time as mine.

On multiple occasions the check engine/service fwd drive light would come on, my car would shake as I accelerated. Also when I would come to stop it would shake as well. I took my vehicle to NTB and Pep Boys multiple times over the years and recently took it to Dodge/Jeep dealership where they replaced PTU

The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was related to the power transfer unit. The contact called the local dealer and was informed that a diagnostic test was needed. The dealer confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle began shaking, and she heard an abnormal thumping sound emanating from the engine compartment. After which, was warning message was displayed reading "4 wheel drive fault detected", the vehicle began to overheat, and she smelled a burning odor in the interior of the vehicle. The driver was able to pull to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train) and NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 90,000.

While driving the svc 4wd light came on and a clicking noise was heard. Took to mechanic. They stated the ptu needed to be changed and is common in jeeps

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while his son was driving 50 MPH, the message "4WD Unavailable" was displayed and remained displayed for the entire day. The vehicle was taken to the dealer where it was diagnosed, and it was determined that an undisclosed part in the transmission needed to be replaced. The vehicle was not repaired; however, the dealer informed the contact that the dealer was waiting for the part to repair the vehicle. The contact related the failure to the NHTSA Campaign Number: 25V011000 (POWER TRAIN). The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to NHTSA Hotline to file report the failure. The failure mileage was 70,000.

Vehicle lost power on the highway and rapidly decelerated. SVC 4wheel drive message light on. Not inspected yet.

Transmission failure due to faulty PTU while vehicle was moving at approximately 70 mph. My car rapidly decreased speed and drive power while in middle lanes of highway. The car is at a service center and available for inspection. The problem was diagnosed by an authorized service center. The vehicle has not been inspected by other parties. There were no warnings, indicators, or symptoms prior to the failure

Unknown. Discovered with maintenance

Stalls and loss of control of vehicle

PTU is malfunctioning and cause my 4 wheel drive to no longer operate and it’s an all wheel drive vehicle. Dash light has “service 4 wheel drive” and error message states not available. There is a safety recall for a pin that could cause damage to the PTU and there is no solution from the manufacturer on this 6 yr old vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH, the “Service 4WD” warning light illuminated. While accelerating, the transmission was slow to engage before shifting into the next gear. The contact linked the failure to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The dealer informed the contact that parts were on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 148,000.

Was driving on the highway when the parking break randomly engaged. This happened twice in 1 day and was followed by the alert "4WD System Unavailable Service Required" on dash. Took to dealership and was told its the "PTU" and the part is on a 6month backorder. My vin is not part of the recall and was told this is a very common problem with Jeep and just to keep driving it considering they cannot get the part anyways. The cost to fix it will be around $4,000 when the part does come in

The contact owned a 2019 Jeep Cherokee. The contact parked the vehicle and went inside a restaurant for approximately 30 minutes. Upon returning to the vehicle, the contact opened the front driver’s side door as black smoke poured out of the vehicle. The contact stated that all four windows were covered with black soot. The windshield was cracked. The heater vents and ignition had melted and had fallen to the floor. The dashboard and instrument panel were severely burned with several wires exposed because the contact was able to see inside the dashboard. The authorities were called, but no assistance was provided because there was no active fire. A Police report was filed over the phone. No injuries or property damage were reported. Due to the failure, the vehicle was towed by the Insurance provider to an independent mechanic, where the vehicle was later deemed a total loss. The manufacturer was not notified of the failure. The vehicle remained with the Insurance provider. The failure mileage was approximately 181,000.

The service 4wd light went on. It was diagnosed as a faulty power transfer unit. There is a recall for my make , model and year but not my vin#.

We were notified earlier this year regarding recall number 25V-011. When we checked then, a repair was being investigated. It has been several months and the recall is still categorized as "Recall incomplete, remedy not yet available." We also tried to identify with the local dealer the possible severity of the failure but could not get a definite answer. According to the recall, the fault could cause " an unexpected loss of motive power or loss of PARK function while stationary" with no further explanation. The risk is listed as "a vehicle crash without prior warning". Would the loss of motive power be the simple failure to transfer the engine power to the wheels? Or more severe option of one or more drive shafts becoming disconnected and causing the vehicle to roll when it contacts the road? If so, the vehicle is not safe to be driven at highway speeds. The local dealer was unwilling to escalate our concerns or provide any assurance of safe operation on the highway. So far, we have not noticed any issues related to the recall but have not driven significantly outside the local community.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the transmission warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was towed to the dealer and was diagnosed with the power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was a humming sound coming from the rear of the vehicle. The following morning, the contact discovered that oil had leaked from the rear of the vehicle onto the garage floor. The vehicle was driven to the local mechanic, who diagnosed the vehicle and determined that the rear differential was faulty and needed to be replaced. The vehicle was later towed to the local dealer who confirmed the diagnosis that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 128,553.

The contact owns a 2019 Jeep Cherokee. The contact stated that the message “Four Wheel Drive System Requires Maintenance” was displayed on the instrument panel. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the power transfer unit (PTU) was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V011000 (Power Train); as a possible cause for the failure; however, the VIN was not included. The manufacturer was notified of the issue. The approximate failure mileage was 61,500.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at slower speeds up to approximately 60 MPH, the vehicle was shaking with the transmission shifting hard. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle lost motive power. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 58,000. VIN tool confirms parts not available.

PTU system was faulty and needed to be replaced. There is currently a recall on this issue with 2019 Jeep Cherokees, but Jeep informed me that my VIN was not associated with this recall. Even though I personally paid to have the issue fixed 3 weeks before the recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the transmission shifted incorrectly, and the vehicle stalled with the message “4WD Unavailable - Service Required” was displayed. The vehicle was able to restart. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

Issues with PTU (Power Transfer Unit) - I will attach documents

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Was driving down the road approximately 30 to 40 miles an hour and the service four-wheel drive light came on.

Rear differential locked up. I was told the front differential is bad to and probably the PTU

Power train has a recall. There is no remedy for said recall yet. Car has issues shifting

Vehicle turned off on highway while in drive. Would not start again after this happened and was only five years old. This created a significant safety risk of the veg I leg stopping on the highway. Due to this insurance would not cover, and vehicle was returned to bank. Was assessed at a dealership stating potentially could be repaired costing more than the value of vehicle. We became aware of a pending recall of the following issue that describes what occurred. “The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.”

Power Transfer Unit stopped working. No 4 wheel drive now. Sometimes loss of power. I know there is a recall on this.

In the past two weeks, my car has stalled three times, all occurring approximately 5-10 minutes after starting my drive. Everything works fine until I apply the brakes, at which point the car immediately stalls while in traffic. Fortunately, each time, I was able to turn on my hazard lights, pull over to the side of the road, and restart the car—though it took some effort. Each incident also happened when my automatic start-stop system was turned off. These stalling incidents seem similar to a recall issue from 2020, where a computer system update was required. However, in 2020, I was unable to restart the car without a jump after it stalled. There have been no warning lights on the dashboard, and the car has not yet been independently reviewed by a dealer.

My 2019 Jeep Cherokee Trailhawk Elite has had a recall on the PTU for some time now with no remedy in the near future. Serious safety issues are at stake. This recall may cause a crash without warning due to loss of motive power. Also, loss of park function can cause vehicle to cause injury or death as well while outside the vehicle. How can MOPAR not have to fix this in a timely manner? How it this not illegal? I still have to finish paying the money I owe on something that isn't worth more than the amount I can get for the metal I can scrap from it. Jeep knew about this in my 2014 Cherokee, unfortunately I bought another one. 12/2023 Canada was aware. It took until January 2025 for us to be formerly informed of a recall. I get warning lights and transmission seems to be in neutral at times.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 50 MPH, the transmission shifted incorrectly. The message “4WD Unavailable - Service Required” was displayed. The vehicle was taken to a dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,300.

I was driving approximately 30 mph on an exit ramp and as I pressed the gas to accelerate when I got below speed, the drive power completely ceased, started making a noise that I have never heard, almost like a baseball card in a bicycle wheel. The screen flashed a 4WD alert, and then shut off / went completely black. I could not accelerate, I could not turn the wheel at all as it locked up, and once the car finally stopped, I had to keep the break pressed because it would not shift into park. it wouldn't move forward but i was afraid if i let my foot off, it would randomly start again. A truck behind me nearly crashed into the back of my car which would have killed me. I quickly had to pull off to the right in the shoulder as my car came to a dead stop. My car was towed by AAA and brought to the nearest mechanic, as that is the only way they will tow a car. I was told the engine is shot. I have 40,000 miles on my 2019 car. this is completely unacceptable. I know there is a recall for EXACTLY what happened to my car on THE SAME YEAR AND MODEL CAR, but apparently my VIN is not included in the recall. I'm out $13,000 that I owe on this car now and have no options at all financially.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 30 MPH, the transmission disengaged, and the vehicle lost motive power. No warning lights were illuminated. The contact stated the vehicle was without power for approximately 2 seconds, and then the transmission re-engaged. In addition, the contact stated that when the transmission re-engaged, the transmission shifted hard. The vehicle was taken to the dealer; however, the contact was informed that parts to repair the vehicle were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The failure mileage was 83,500. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 55 MPH, the 4WD became inoperable and the "4WD Error - Service Soon" message was displayed on the instrument panel. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the Power Transfer Unit needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 45,000.

The vehicle is shutting down while driving. Full power down. I have replaced the battery and taken it to Jeep. They have reset and ran multiple diagnostics. The car shows nothing wrong. Each time I call MOPAR about the PTU recall which is causing from 2017-2019 Jeeps to shutdown they say my VIN isn’t listed so they are unable to cover it under the recall. My car is doing exactly what the recall is describing.

The svc 4wd light stays on and the power transfer unit makes a horrible noise. It is the same symptoms as the recall of the 2017-2019s, but somehow, my car does not fall under the recall. The car only has 52521 miles on it and is treated very well. There is no reason that this should have broke.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at slow speeds, the vehicle jerked with an abnormal grinding sound coming from the middle of the vehicle. The message "Service 4WD" was displayed. The contact pulled over to the side of the road, and then resumed driving. The vehicle was taken the dealer, where it was diagnosed with internal PTU failure caused by the PTU motor blockage. The manufacturer was notified of the failure and a complaint was filed. The manufacturer informed the contact that the VIN could be included in a related recall in the future. The vehicle was repaired. The contact later became aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was contacted and advised the contact that he could be reimbursed for the previous repairs after the dealer had confirmed that the failure was related to the recall. The failure mileage was approximately 145,591.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon coming to a complete stop, the vehicle suddenly stalled and failed to immediately restart. The vehicle was pushed to the shoulder of the roadway, where the vehicle was restarted after several attempts. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU) snap ring. The contact was advised to take the vehicle to the dealer. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 75,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission made a whining sound, and the transmission unexpectedly downshifted. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed power transmission (PT) gear 2. The contact was informed that the transmission needed to be replaced. The contact referenced an unknown recall; however, the recall was not associated with the VIN. The vehicle was not repaired. The vehicle was towed to the dealer; however, the diagnostic test was not performed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 25,000.

I bought a 2019 Jeep Cherokee Limited used on July 30, 2024. Through the rest of the year I experienced a short sharp sudden pull from the steering wheel to the right and left. This happens frequently, several times in every drive. I had tires replaces and suspension balanced on March 5, 2025. This did not change the issue. When driving, the vehicle pulls left or right randomly especially at higher speeds. It is scary to be on highway and suddenly be pulled toward another lane. I have no open recalls and my mechanic can not locate the problem. I am very concerned. It is not safe so I do not travel far because of unsolved situation. Please provide a means to solve this 2019 Jeep Cherokee Limited V6 issue

Drive shaft is broken completely and needs replaced. I first heard the cleaning while driving and then took it for inspection. My splines have damage as well.

My car have been having an issue with starting so I changed the battery and a couple of days later my car would not start. And this has been since December 26 2024. And my car haven't started since. Everytime I had to hit the brake a message would come up saying to check the electrical stability thing.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the contact noticed that the 4WD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign: 20V343000 (Power Train). The failure mileage was approximately 73,000.

Started car prior to leaving house. When entering car, placed car into run mode. Released parking brake and placed into drive. Service 4WD light came on with. When pulling out of driveway, I made a left turn which the car made a clunk noise in the front end. When driving a little further I topped the hill only doing about 15 mph. Once accelerating down the hill the car shifted and made a loud grinding noise. This prevented the car from traveling any faster. This also resulted in a needed emergency pull over on back road with no shoulder. Car was then parked, turned off for about 2 minutes in traffic. At that point car was restarted with no Service light. I began to accelerate and noise went away. Further driving brought light back on and off but no noise at this time. I have a concern this could happen at highway speeds resulting in a unessarcery car accident. There seems to be a high fail rate with these cars and the PTU. I would highly recommend extending the safety recall to all Jeeps with this brand PTU.

PTU for this car, with no light or warning on the dashboard, car began to make a cranking clicking noise and began to smoke from the rear exhaust, car lost steering capability for the brief moment and fellow driver alerted me that my car was on fire below. Car immediately pulled to the side, i never lost power. at mechanic shop, appears that the PTU blew and oil flew all over the bottom of the car which then ignited causing car fire, appears to have damaged dry shaft, PTU blown into literal pieces and Rear differential all damaged. Car was initially serviced and was told that part was on back order with no signal or conversation that it was unsafe to drive, yet appears that is not the case. other jeeps 2018-2019 have a similar recall on PTUs and i dont know why this model does not

4wd is unavailable - Service 4WD light on

Svc 4wd light has been on for several months. Had it checked out at auto shop. They stated that ptu needed had issues and would cost 3000 to repair. Did not get it fixed.

See attached document for complaint.

When driving to work a popping/clunking sound was noticed from under the vehicle. Coasted to a stop, Jeep wouldn't move when in drive like there was no power. No service lights came on. Stuck on the side of the road with cars driving by. Since the Jeep wouldn't move it was difficult to ensure I was completely off the road. Called AAA, towed Jeep to repair shop where a catastrophic failure of the rear differential and transfer case was noted. We were in the process of trading the Jeep in due to multiple issues noted during the last service inspection, including corrosion near snap ring of rear differential.

I have a 2019 Jeep Cherokee Limited 60,897 miles. I have an error message that has been constantly on "Srvc 4WD". This is a current recall however my VIN is not included. NHTSA Campaign Number: 25V011000

While diving on interstate 435 at highway speed the PTU failed on the vehicle while crossing a long bridge with no significant shoulder to pull over to. Driver had to coast the vehicle to the end of the bridge creating a safety hazard due to reduced speed, eventually pulling over on to shoulder after the bridge. Vehicle would not move and actually started to roll backward while in gear. The safety of the driver and all others traveling on the road behind the vehicle were put at risk due to the vehicle becoming inoperable at interstate speeds. Power Transfer Unit failed and is still in place on vehicle awaiting repair. The vehicle was taken to a dealer for diagnosis and remains there awaiting repair. The PTU was inspected by a mechanic at the dealership. There was no warning prior to the failure of the part.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the "Check 4-WD" message was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the contact's vehicle was not part of the VIN selection. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 36,780.

My panoramic sunroof just shattered without reason.i wasn't close enough to any vehicle for a rock or debris to be the issue I was driving a steady speed on the freeway when it happen. The glass that broke seemed to have broke outward not inward.

My vehicle yesterday indicated a warning light on the dashboard SVC 4WD. I see there is a recall for this issue which covers my year but when I enter my VIN number it indicates there are no recalls associated with it.

The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The contact became aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was 64,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40-45 MPH, the 4WD warning light illuminated, and the 4WD Mode became inoperable. The contact was able to continue driving. The contact stated that the failure had caused the vehicle to slide while driving on snowy road surfaces. The vehicle was taken to Carfix Auto Repair, where it was diagnosed that the PTU had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 96,000.

See that there is a voluntary recall, to start, my first occasion, I was driving down a busy highway with my child in the car. The check engine light engaged, all lights on dash came on and the car stopped while I was driving down the highway. Luckily we didn’t get injured. This stopped for a while, then restarted 3-4 more times after slowing to a stop in the middle of a road, highway. Now, the engine jerks so hard when accelerating, or when slowing down as if the engine was ready to fall out. This is extremely dangerous and needs the recall to be in effect, fixed as soon as possible before someone gets killed. Parts on back order indefinitely is unbelievable. What are we supposed to do? Drive, and hope that we don’t get killed because of a defect??

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was smoke entering the cabin of the vehicle through the vents from the engine. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that there were metal shavings inside the transmission fluid. The vehicle was not repaired. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue, offered to assist with a rental vehicle, and opened a case. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

While driving vehicle it suddenly began shaking uncontrollably and then lost power. Very easily could have lost control and been involved in a collision with another vehicle or lost control and go off of roadway. After having vehicle towed to repair shop it was diagnosed with a premature detonation causing the pistons and valves to become damaged beyond repair.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the “Service 4WD” warning light illuminated. While driving uphill, the vehicle jerked and stalled; however, the vehicle was restarted after several attempts. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The contact called the local dealer, who confirmed that there was no warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who determined that the PTU needed to be replaced. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle for the failure. The failure mileage was approximately 102,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out of the driveway, the transmission went into neutral, and the check engine, traction control, and parking brake warning lights were illuminated. The contact proceeded to switch from all-wheel drive to auto and the vehicle shifted into reverse. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the failure was attributed to an incorrect gear ratio and that the vehicle could not be repaired because the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while the vehicle was parked, there was a puddle of fluid underneath the vehicle, and there was an abnormal odor coming from the engine. There were no warning lights illuminated. The vehicle was then taken to a dealer where it was diagnosed and determined that the power transfer unit needed to be replaced. The contact was informed that there were metal shavings inside the transmission fluid. The contact was advised not to drive the vehicle. The vehicle was not repaired because the part was not available. The contact then took the vehicle to an independent mechanic and was informed that the power transfer unit needed to be replaced. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

My car has less than forty five thousand miles on it. The rear diferential cracked. I have seen a lot of the same problem with other Jeep Cherokees and the differential cracks in the same spot each time, leading many of us to believe this was caused by a manufacturing defect. My car is recently out of power train warranty and the repair is over four thousand dollars. While I don't know if this is related, in the car wash, my vehicle will flash a warning that I need to put the car in park and press the brake or it won't go into drive. This is very distressing because in the car wash. There is usually a car moving a couple of feet behind me can I can't press on the brake and put the vehicle in park.

While driving the Cherokee the vehicle shut down. No check engine or warning lights come on.

The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was at an independent mechanic for a State Inspection, the contact was informed that there was an engine oil cooler leak into the intake manifold, and the oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 71,000.

Have been dead spots in the gas pedal since we bought it, had almost caused accidents a few times. The transmission has been banging in gear for 4 years. The rear brake calipers do not work. I have asked the dealer many times why my 19 doesn't have the recalls for thus like the 18 and 20 do. They have no answers. I

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN I have had the vehicle act as if it wanted to shut down. Received notice of recall and the safety hazard. Have contacted dealership to inquire about remedy 30 days after the recall with very little information given at this time. I was told no parts. Along with no clue to a potential date to fix the safety issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that parts were on backorder. The manufacturer was not made aware of the failure. The failure mileage was 122,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle failed to immediately accelerate while depressing the accelerator pedal. The contact stated that the vehicle was hesitating while accelerating. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 19,000.

Acceleration would not kick in right away and then it would cause a sudden rapid acceleration. I took it to Jeep they said it was a PTU problem. I am original owner I purchased an extended warranty that will cover the issue. However, the part is indefinitely on back order.

Following up on NHTSA ID Number: 11632353: Per NHTSA's website: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA." — I won't recount the full incident of original malfunction related to the PTU and now having been issued safety recall. But to add further complication and still any lack of resolve, we received the notifications of issuance of a safety recall related to our PTU failure. However, all correspondence has continued to state indefinitely that the is currently no resolve available for the problem. Meanwhile, the additional safety concerns and financial hardships this has caused, are compounding. First off, when attempting to move the vehicle which is completely unable to be driven whatsoever, my family and I literally were going to attempt to push the car, as it's completely immobile by its own power. And worse and scarier yet, when we attempted to do so, we found that it could no longer be trusted to hold to it's spot, in the park gear selector position! And having the completely electronic parking brake only, and with a brand new battery now also completely dead mysteriously, parking brake is completely unusable. Only choice has been to keep the vehicle sitting up against wheel chocks on all four wheels. It has become nothing but a source of anxiety and worry about our safety, but also about our lack of any resolve on when, if ever, we'll be able to get it fixed, so that we can hopefully immediately sell it, to get it out of our worrying minds. Secondly, we bought a second car in order for my wife and I both to have, reliable transportation. She being a nurse with a full time position, we had no choice but to have an immediate resolve, whereas Jeep has given us no indication of any fix, at any time in the near future. Unacceptable and Jeep needs to resolve asap.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH, the vehicle lost motive power, the steering wheel became difficult to maneuver, and the vehicle stalled. The contact stated that several unknown warning lights were illuminated before the screen went black. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired; however, the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was reversing, the backup camera failed to operate, and as a result, the driver crashed into another vehicle. The rear glass shattered on impact. The rear bumper was damaged. There were no warning lights illuminated. There were no reported injuries. A police report was filed. There was no reported fire or air bag deployment. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000. The VIN was not available.

Oil filter housing; sensors; gasket; coolant temp sensor . Wheel sensor set too low and NOT what is recommended for wheel safety.

PTU component failure. A loss of drive power increased severity of a crash and injuries. The problem has been confirmed by Jeep dealership service center. The vehicle/component has not yet been inspected. Mechanical grinding noise and loss of drive power, vehicle would continue to stay in motion and brakes would not work effectively.

While Driving the vehicle shut off all lights went off on dashboard . Vehicle also jerks forward at stop lights transmission issues. There was no warning light or codes when checked with OBD

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 76 MPH and attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The contact merged into the slow lane, pulled over to the right side of the road, shifted the vehicle to park, and heard an abnormal grinding noise coming from the transmission. No warning lights were illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and the dealer refused to diagnose the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN). The manufacturer was notified of the failure and referred the contact to Mopar to obtain a rental vehicle. The failure mileage was 102,555.

The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was flashing and had become constant. The contact stated that while accelerating to make a right turn from a stop light at approximately 25 MPH, the vehicle stalled. There were clicking and popping sounds coming from the transmission. The failure was brief before the vehicle self-corrected, and the contact was able to continue driving. The contact stated that while in a School's pick-up line with stop-and-go traffic, the brake pedal was depressed, and the vehicle lost power. The contact shifted to park, restarted the vehicle, and continued driving. The vehicle was taken to a certified mechanic, who diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle had not been repaired due to the replacement part being on backorder. The vehicle was towed to the residence. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 80,000.

My SVC4wheel is unavailable temporarily service needed is on been on since I got jeep recently I was thrown into a ditch and wasn't able to control the jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall jeep just had from 2017-2019 jeep Cherokee. I have exact same issue. My jeep acts like it wants to always stall which is part of the recent recall lose of power to the power transfer unit b could become damage band stall . My jeep has exactly same issues as that recall and I was out in a ditch due to lack of power to put it in 4 wheel drive.

The Instrument Screen on our Trialhawk went dark. We cannot see anything in terms of what is going on with the vehicle. This is for other Jeeps that a recall has been called, but it's not showing up for ours.

4×4 temporary unavailable service required. Light has been on since I bought it on November told dealer , and this is connected to my stability control andy rear all over road it acts like it wants to stall and I already went on to ditch 4 days ago due to ice and snow and not being Able control car fully

Manufacturers spark plug broke off into engine and destroyed my engine. Vehicle only had 76,000 miles on it. When I ordered a new engine from Jeep there was a wait of 10 weeks with about 20+ people in front of me. I sent the spark plug to Jeep and they will not return it. I do have pictures on my phone. There’s still 20+ people waiting on an engine. This seems to be a massive problem with the vehicle costing people thousands. It should be investigated at the very least.

ChatGPT You said: My jeep 2019 is losing power and steering which lead em.to.collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story What component or system failed or malfunctioned, and is it available for inspection upon request? How was your safety or the safety of others put at risk? Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear ChatGPT said: ChatGPT Complaint Regarding Vehicle Malfunction – 2019 Jeep To Whom It May Concern, I am writing to formally report a serious safety issue with my 2019 Jeep, which resulted in a dangerous loss of control while driving. Component/System Failure: While driving at approximately 30 mph, my vehicle suddenly lost power, causing both the steering and braking systems to fail simultaneously. This forced me to collide with a pole in order to stop the vehicle. I believe this may be related to the electrical system, power steering, or braking system. The vehicle is available for inspection upon request. Safety Risk: This malfunction put both my safety and the safety of others at significant risk. Losing power, steering, and braking capabilities made it impossible to control the vehicle, which could have led to a severe accident involving other vehicles, pedestrians, or property. Reproduction/Confirmation: At this time, I have not had the issue formally reproduced or confirmed by a dealer or independent service center, but I am seeking an inspection to determine the cause. Inspections: The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives, but I am in the process of reporting this incident to all relevant s

Passenger seat belts closest two both driver side and passenger side in the back seat do not lock properly. We tried to vacuum it clean and blow compressed air in it to clean it out but still not working. We took it to a local jeep dealer and they confirmed they would need to be replaced but only the extended warranty covers $599 (we owe $386). This should be an automatic safety hazard because I have a child who sits there and a pet who gets tethered there. If an accident was to occur and injured either of them, that would be grounds for a lawsuit. The car is treated the same as my sedan and it has no seatbelt issues.

Power transfer failed while going through and intersection resulted in the vehicle being stranded in the travel lane of the highway I was crossing. Vehicle was towed to the closest transmission shop after jeep informed me there is currently no fix for the situation and they could not help with warranty service due to no repair has been found

In December I started noticing that I would have to pump the accelerator to get the vehicle to go but was fine once it was going. On December 10th while driving and stopped at a red light the truck cut off, I quickly turned on the flasher and tried to restart the truck. This happened every time I stopped. At that time the check engine light came on. After pumping the gas again I got it started. This happened 5 times by time I got home. I contacted a friend who is a mechanic and he informed me that I needed to get it to a shop. I did not drive it for 3 days, but upon driving it to put gas in it, I noticed that again I had to pump the gas pedal to get it going. When I reached a stop sign it cut off again. I called road side assistance through my insurance company and they were able to get it started. After pumping the gas again I was able to drive it to the gas station, where it would not start after that. Because of the time of night I had the truck towed to my house. Afterwards I it towed to a repair shop where I have been informed that a new engine is required . The truck only has 110,000 miles on it. I have had to replace the battery twice already. I feel it should be included in the recall as the issue stated for the recall is the problem and could have caused an accident when it shut off in the middle of the road during rush hour traffic.

The 4WD service light came on but the transmission has been having problems while shifting. It seems like it really struggles to change gears. This could be a huge problem if it doesn’t shift. When I went to the mechanic they said it was a PTU issue and they have been seeing a bunch of Jeep Cherokees with this issue.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated there was a grinding sound coming from the vehicle and the 4-WD warning light was illuminated. In addition, the contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 134,000.

Had to have the PTU replaced in May of 2023 due to the sv 4wd light that came on. Now fast forward to January of 2025 I needed to replace the rear differential. Also new tires once again! Correlation? Who knows. I keep hearing from dealerships I’ve dealt with this is a common issue for the 2019 Jeep Cherokees. I’m hoping enough customers put in complaints so we can get compensated. It makes me want to tell everyone to avoid purchasing Jeeps. ( At least 2019) This has been expensive and frustrating and worrisome about my family and I safety. I do have pictures upon request from the dealership(s) that have worked on my vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was parked, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated, and unknown messages were displayed. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,022.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the failure persisted, and the vehicle was unable to accelerate above 15 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 130,000.

The vehicle abruptly stopped driving going 40 mph, this could have caused an accident or rollover had It been on the highway. The check engine light came on after the incident. This was towed by flatbed to the dealership where it was diagnosed as the ptu.

PTU/rear differential failure The car began to act weird making some popping and banging noises on a two separate occasions, after that there began to be a rattling noise the car then during acceleration just lurched and almost locked up to a complete stop. Luckily this happened on a city street and a non busy hour of traffic with no one following. Other than the two sounds that were sporadic and far in-between not pinpointing anything seriously wrong initially there was no indication of serious issues, no warning lights or dash lights indicated an issue eventually there was a slight rattling then the lock up, even after the lurching incident there was no warning or dash lights that signified and issue. Dealership confirmed it's the rear differential/PTU wants $6,000 to repair the damage seems to indicate it's an occurrence due to pothole damage

On a regular basis (AT LEAST 1 x daily) I will be driving my 2019 Jeep Cherokee, and when I stop at a light, stop sign, parking spot, or the start/stop component turns off the engine, the power to my vehicle completely fails. The vehicle will turn off completely. The dash panel, radio, everything will completely turn off. This has caused me to be stuck in the middle of the street, and it also has happened in the parking garage of my job, causing me to hit the wall next to a parking spot. There are no warning lights when this happens, there is no check engine light that come on after. I have taken it to a mechanic and since there is no check engine light on the dash panel, the OBD is not able to pull up any codes. Due to this issue, I have disabled the start/stop component on my Jeep to see if it helps the issue, but it does not seem to help

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, there was an abnormal popping sound coming from the vehicle. The contact pulled over to the side of the road to inspect the vehicle and discovered that the sunroof had shattered without impact. The contact stated that a dealer was contacted. The vehicle was not taken to the dealer to be inspected or repaired. The contact was informed by the dealer to seek assistance from the insurance company to cover the cost of the repair. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before surging forward and accelerating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the power transfer unit had failed. The power transfer unit was replaced. The contact stated that after the vehicle was repaired, the contact learned online that there was a recall related to the failure under NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 62,000.

Rear differential cracked at approximately 53,000 miles. The gear oil began leaking profusely. There were no warning lights so if I had continued to drive it, the rear could have locked up. My local shop (fox run automotive in Bear, Delaware) cannot find new dealer parts. A used differential sourced from a lot will be used at a cost of $3,400 to me.

The car would jerk forward randomly while increasing speed. This happens at least once every few months. Also, the car would randomly cut off while at a stop light. This has happened twice. I've owned the car for 3 years and have regular maintenance.

Rear differential is going dealership says it’s a common issue.

PTU (Power transfer unit) I am writing to express my dissatisfaction with the ongoing lack of resolution regarding my Jeep's Power Transfer Unit (PTU) replacement. Since November 19, 2024, my vehicle has been in service at Larry H. Miller, located at 9733 Coors Blvd NW, Albuquerque, NM 87114. The dealership has informed me that the necessary part is on indefinite backorder, with no expected timeline for delivery. Despite my efforts, I have been unable to receive any assistance or timely resolution. The dealership is suggesting that I trade in my vehicle for a newer model, which I find completely unacceptable, especially since the part required for my vehicle’s repair is covered under my warranty. I have been working with Javiar Sanchez, the Service Manager, and have made multiple attempts to resolve this issue, but unfortunately, I have received no substantial help or updates. Additionally, I have contacted Jeep directly, with no progress made. This situation has left me in the unfortunate position of continuing to make payments on a vehicle that I am unable to drive. As my Jeep remains at the dealership without a resolution, I kindly request immediate assistance in facilitating the repair of my vehicle under warranty, or an alternative resolution to this issue.

I noticed an oil leak in the rear of the car. I went underneath and noticed the casing of the rear differential is separating at the seam. This can cause the rear to lock up, which can cause a loss of control. The warranty is expired. After doing research, there are thousands of cases with the exact same problem. My mechanic even said he has seen this on a few different jeeps of the same model. This should be a recall.

When I am at a stop like a stop sign or light the engine will sometimes stall not allowing me to drive. It won’t go which is extremely dangerous. The car will have lights come on about airbags or it’ll be passenger seat belt when I don’t even have a passenger in the car. The brakes have locked up on me when coming to a stop the brakes have gone rock solid allowing no movement and I’ve almost hit other cars due to it locking up and not stopping. You would have thought someone out a rock under my brake. All of this has happened multiple time.

My car has just turned off out of no where twice now once pulling up to a stop light and once pulling into the garage. Complete loss of power. I wasn’t in immediate danger except for I had to put the car in park and turn it back on at a stop light I guess I was lucky it could have been much worse.

Hi, I am making this report because my jeep has a similar issue I've noticed has been recalled on earlier year jeep cherokees my service 4WD light has come on every time I drive including losing access to my 4WD in the vehicle. While stopped my jeep seems to stall out occasionally at stop lights or signs. Every mechanic we have seen said it could be a manufacture issue but it could also be the transfer case actuator. I just wanted to send this in because it is an issue that would cost my family financially to fix. If there is any way to look into this that would be great.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact stated that after stopping and restarting the vehicle, the failure self-corrected. The contact stated that while operating the vehicle, the check engine warning light and 4WD message was intermittently displayed. The vehicle was taken to the local dealer who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 70,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "4WD Unavailable - Service Required" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit resulting in damages to the 4WD actuator. The contact was informed that the 4WD actuator needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

Automatic brakes suddenly came on. Huge BRAKE busy road and could not get the car going

During acceleration to pass another vehicle, my engine had lost all power and acceleration and I had to make a split decision to brake and maneuver my vehicle back into my lane behind multiple vehicles who were behind me before I attempted to pass. Had there have been oncoming traffic within that mentally unaccounted time that I was in the opposite lane, I could have been in a very large deadly accident. Cylinder 1 and 2 are testing at 0 compression, Oil is leaking into the turbo and out of the exhaust. I have had regular oil changes and a tune up with the mentioning of a low power and jolting issue during acceleration and the dealership did not look into my concerns other than their simple findings of one burnt spark plug, I had all 4 replaced at that appointment, the engine is broken about 6 months later.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the brakes would activate causing the vehicle to stall and shut down immediately without any warning lights illuminated. The vehicle was taken to the dealer who determined that oil was leaking from the vehicle. The oil level sensor had been replaced but the failure persisted. The contact stated that while reversing, the vehicle made a bumping and thumping sound underneath the vehicle. Additionally, the brakes were squealing while the brake pedal was depressed. The contact also stated that several attempts were needed while attempting to start the vehicle. The vehicle was returned to the dealer, and the contact was informed that the brakes might not have been properly installed on the vehicle. The brakes and the battery had been replaced; however, the failures persisted. The contact stated that on another occasion while driving approximately 25 MPH, the brakes unintendedly activated, causing the vehicle to stall. There was no warning light illuminated. The contact became aware that antifreeze was leaking from the vehicle. The contact called AAA and the vehicle was jumpstarted after several attempts. The contact pulled over to the side of the road and had the vehicle towed to the residence. The contact stated that the failure was persistent, and the vehicle needed to be jumpstarted regularly. The contact stated that the vehicle would only drive for short distances before stalling and shutting off. The failure had occurred 3 times. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the Automatic Emergency Braking unintendedly activated. The contact stated that the vehicle lost motive power and failed to exceed 30 MPH. The contact stated that the Auto START/STOP function and the brake warning lights were illuminated. The vehicle was not taken to be diagnosed or repaired. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 153,400.

When I put my car in park it began to smell as if something was burning. Within a few days, my car began leaking oil. I brought it to my mechanic, who let me know that my oil cooler was leaking. He let me know that this is a very common issue with Jeeps and Jeep is very well aware of it. He let me know that the oil cooler that Jeep uses is known to be faulty. I had it fixed by my local mechanic. There were no lights on in the Jeep and absolutely no notification that there was an issue. The oil life stated it was at 89%, which coincided with when I had my oil changed last. This issue went completely unnoticed by my car with NO alert to the driver. Had I not noticed the smell or recognized that my car was leaking, this could have been VERY bad. Jeep knows there is an issue and refuses to address it. I called the dealership and they denied that there was any issue with the part and even suggested that my local shop that changes my oil was responsible. A quick internet search will show you that this IS a huge issue with Jeeps and way too many people have had to pay out of their own pocket to fix an issue that Jeep knows they have with their faulty oil cooler.

On 12/30/2024, I received a “4WD SVC” light on the dashboard of my 2019 Jeep Cherokee (odometer reading 61,000). Upon a quick Google search, this is a very common problem with the Jeep Cherokee’s Power Transfer Unit. I took my Jeep in to be diagnosed at an independent service center (1/3/2025), where it was confirmed that my vehicle was reading a code: C14A7-97 (PTU motor component, or system operation obstructed, or blocked). It has been noted that the PTU failure can result in a loss of power to the front wheels, potentially causing reduced traction, difficulty turning, and noticeable noises like grinding or knocking, especially when turning, due to the malfunctioning gears inside the unit; in severe cases, the front wheels might completely lock up depending on the nature of the failure. My vehicle has not been inspected by the manufacturer, police, or insurance representative; however, a Google search indicates that there is an ongoing class action investigation (Saunder, Schelkopf - Attorneys at Law) for PTU failures in 2019-2022 Jeep Cherokee’s.

My vehicle is leaking in the front and passenger seat and my emergency brake comes on and I can't disengage it unless I stop the car and turn it off and back on. Sometimes it takes 2 times to do this. In November, twice I was merging into traffic going 45 miles per hour and it happened. I prayed I wouldn't get smashed. I turned the car off and back on and I was able to disengage the emergency brake. On 1/3/2025, it happened as I was backing out of my driveway onto traffic. I had to turn the car on and off 2 times before I could disengage the emergency brake. I was lucky no vehicles traveling on the road. There is a terrible sound and then the car bucks and you are jarred. I read about an investigation on this same issue back in July 2022. My dealer says until they can replicate the problem they can't fix it. Please help!

Consistent hard, sudden shifts, jerking, shaking, and shuddering during gear changes. The vehicle also stalls and experiences shift delays. The vehicle also abruptly shifts to neutral while driving at various speeds.

I was driving our 2020 Newmar Baystar #3609 motorhome and towing our 2019 Jeep Cherokee. In 2021, I had the Blue Ox tow bar, 10k rated along with the Blue Ox base plate installed at a RV dealer in Mead, WA. We have had no issues at all with this tow system during the last 4 years, we have never drove "off road", backed the unit up with our Jeep attached or abused the two system in any way. We had driven 6 hours from Pensacola, FL heading to the Mayport Naval Station. While on a secondary road approaching the base, I felt a tug on the motorhome. I checked my mirrors and saw our Jeep tracking to the passenger side and now not directly behind our motorhome. I pulled over and luckily there was no damage to our motorhome, our Jeep or any other property. I saw the passenger side base plate had failed. While examining the piece that had broken off, I noted the area where the "weld" was supposed to be didn't look right. It almost looks like the entire area that should have been welded to the base plate was spotty at best. I have reached out to Blue Ox Customer Service requesting they reimburse for a new set of base plates and the normal labor now to install them. I'm being quoted 4 hours labor which is more that the base plates. I'm glad the remaining base plate held, or our Jeep would have detached completely and even with the emergency break away attached, the likelihood of damaging persons or property would have been high. I took photos of the failed base plate and will keep both parts in the event they need to be examined by a competent person.

Power Transfer Unit failed at 79,100kms. Previous year models had a recall of PTU but my VIN is excluded. Common failure.

Engine failed while driving down the highway. Vehicle was towed to local repair shop, per their report cylinder two had zero compression. This was inspected with boroscope, cylinder walls and piston looked undamaged. Cylinder leak down test showed that vehicle has blow by to the crank case indicating a piston or ring failure. Their recommendation was for new engine/long block. Per the report there are no engines available because of national shortage and backorder and no anticipated date of availability. Attached below our invoices for diagnostic testing as well as estimates or new engine or long block.

The car has been running out of coolant the past couple of months with no known visual leaking problems. I brought it to the mechanic who stated the radiator had to be replaced. No warning prior. No leaking or lights coming on. Another issue the uconnect subsystem powers on and off whenever it wants. Switches from GPS. Radio, heating and a/c. Causing distraction to the driver. I have not been able to know why it is happening. Went from several times a month to now daily.

Last week, my wife was turning left at a busy intersection and her 2019 Jeep Cherokee suddenly wouldn't accelerate, and she had to coast across 4 lanes of traffic during evening rush hour. After placing in park and shutting off to refuel, she restarted and upon putting in drive, 4WD Srv light was still on, yet this time the vehicle was able to move again. So luckily she was able to get home. Next morning, I went to take the car to local mechanic. Sitting at the end of our street and ready to turn left onto a high-traffic main road, I experienced the same condition, with 4WD Srv light, also check engine symbol indicator, and also the same error message on info screen of: "4WD Neutral Warning Vehicle May Move Even in Park." And similarly, when I tried to start pulling out with cars approaching from both directions, when taking my foot off the brake and onto the accelerator, I felt no resistance at the pedal, as RPMs increased yet the vehicle didn't move an inch. I shifted into Park, and momentarily killed the engine. Then restarted it, and once back into drive—although 4WD indicator was still on—I was able to get power to the drive wheels and was able to pull out. Seeing as my [XXX] was also in the car with me, I'm very grateful that the failure to accelerate didn't occur at the moment I would've just pulled out in front of fast-approaching traffic. I took the vehicle to a local mechanic and explained the situation. A few hours later, they called me stating the Power Train Unit (PTU) was bad and would need to be replaced. They also informed me that the part, according to a local Jeep dealer they contacted was unavailable and "not even on the horizon." They said a used and remanufactured part could be used to make the repair, but that it would cost $600 more than if a new part were available. They also said that there were no aftermarket parts available, and that the part itself was not repairable, but had to be replaced. Quoted $3700. The Power Train Unit INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I'm the single owner of the jeep with roughly 50,000 miles on it. It has not been abused nor been in an accident. I took the jeep in for a brake job (by an ASE certified mechanic) and during the service they noted that the casting of the rear differential had failed in what appears to be a bad casting/manufacturing defect. The part that failed is what retains the seal for the differential. Had it completely let go, the fluid could have drained out causing a complete failure of the differential. Of course, depending upon when the failure were to occur, the severity risk is vast. I had it replaced to the tune of over $3,000. On-line searches indicated that this is a known issue yet I was not able to find any sign of a recall to inspect or repair. My next step is co contact Stellantis to seek restitution although I suspect that since the failure was found beyond the warranty period, that I will be unsuccessful....fingers crossed.

The contact owns a 2019 Jeep Cherokee. The contact stated that there was oil leaking from the vehicle. The contact stated that the 4-WD warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that oil was leaking from the oil pan. The vehicle was not repaired. The contact called Drivers Village (5885 Cir Dr E, Cicero, NY 13039) and Maguire Chrysler Dodge Jeep Ram of Syracuse (959 Hiawatha Blvd W, Syracuse, NY 13204). The manufacturer was not contacted. The failure mileage was approximately 87,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle failed to properly accelerate, and the vehicle lost automotive power. The contact stated that the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine valve had failed and entered the engine cylinder causing catastrophic damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V344000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 86,000.

My engine just went out without warning. Haven’t had it for a full year and it went out. I was driving to work and my car wouldn’t go above 50 and it started to jerk so I had to pull over and it was smoking from the hood. I had oil in my vehicle so I don’t understand how this happened on a new vehicle I just purchased.

While the car was in motion, the car slowed almost to a complete stop & the check engine light came on, along with the alert “Service Electronic Stability Control”. When pressing on the gas, almost no power was present. Vehicle barely moves. This has happened several times in the last 4 weeks. The first time on 11/12/2024, the most recent time 12/4/2024.The throttle was replaced, but the incident repeated. The vehicle also occasionally rolls when it is put in park.

This car completely shut off while on the highway. Computer change out. Seals on the hatch leaking water. Should be recalled -this was problem before and sold me the vehicle. Glitches in the drive- pauses or jumps speed. Now issues with radiator. It’s crap.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact stated several warning lights illuminated. In addition, the contact stated that the steering wheel failed to function as intended. The contact stated that the steering wheel was firm, and the vehicle was difficult to steer. The vehicle was taken to an independent mechanic where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

Vehicle was purchased used with an aftermarket warranty. At around 120,000 miles vehicle start stop would intermittently quit working. Vehicle has always had a gear shift hard when accelerating quickly. Currently needs an engine replacement after check engine light came on first it said the code was for auxiliary cooling system, planned to take it to get checked out the following day but while on the way there it sounded like something popped and the vehicle was running rough and when turned off didnt want to start back up. Was informed that an engine replacement was required. That would be $14000 to fix unless my warranty covers it which I am still a month later waiting for the engine to be torn down so waranty can see point of failure. It seems like 2019 Jeep Cherokees are becoming known for engine issues which is far from being fair to the typical consumer. Something needs to be done to help us out.

The contact owns a 2019 Jeep Cherokee. The contact stated the vehicle was hesitating while starting the vehicle and was jerking into gear while shifted into drive(D). The contact stated that the failure also occurred while stopped at a traffic signal. The contact stated that while depressing the accelerator pedal, the hesitated and then lurched forward. The contact stated that the vehicle also lost motive power and almost stalled while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed and it was determined that the fuel pump needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the check engine warning was illuminated. The contact returned the vehicle to the same dealer to be diagnosed and was informed that the purge solenoid and purge hose needed to be replaced. The vehicle was repaired. The contact stated that after retrieving the vehicle, the failure reoccurred. The contact had not taken the vehicle back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 60,935.

Hello, the 2019 Jeep Cherokee that I have has a cracked rear differential and no accident that the vehicle was in could’ve caused. I also know another person personally that has the same year make, and model as me that has the exact same problem of a cracked rear differential. Also, after talking to a mechanic in our local area, who stated he sees cracked rear differentials in Jeep Cherokees A lot more than he thinks he should and is surprised there’s no recalls on it. The safety concern has led me to decide to get rid of the car since I am concerned there should be a recall on this part of the Jeep Cherokee, but there is not, and I feel other recalls could be overlooked as well. Also, after some research online, I see there are many cases of the same cracked rear differential in the jeep Cherokee, especially in and around the year of 2019. There was no specific incident that happened to report on. I could hear a noise so we’ve had three mechanics/appraisers people look at it. All quote around $3,000 to repair. Also, all say this kind of crack is unsafe to drive.

While unloading groceries from the rear of the vehicle that was in park and turned off the vehicle started rolling backwards down the gradual slope of our driveway. Thankfully it was rolling slowly enough that I was able to grab my spouse and pull her to a safe position while we watched the vehicle roll into the street. Since then we have set the auto parking brake to engage whenever the vehicle is turned off. Recently the service 4wd light has come on. The vehicle just passed 60k miles and it appears that Jeep Cherokees have had a history of issues with their PTUs and it appears they continue to with the model we have as well.

While idling in my child's school drop off line, I was in park with car running, I stepped on the brake to put the car into gear to move forward and the car stalled and wouldn't start back up until about 1-2 minutes later. No lights were lit up once I restarted the car. This happened one other time and we thought it was the battery, but not we are rethinking it wasn't the battery.

We purchased the 2019 Jeep Cherokee new from a Jeep dealership. At 15,000 miles (approx.) the hood began to bounce up and down 1/2" to 3/4" while driving at highway speeds, driving into a wind or following a semi-truck. In addition to the obviously concern over the safety of the hood bouncing and potentially unlatching, this causes the auto start/stop function of the engine to malfunction. We had the Jeep dealership inspect the problem several times under the 36,000 mile warranty period and they adjusted the hood each time, but the hood bouncing would return in a matter of days or a week. They failed to resolve the issue under warranty. Now, we have 79,300 miles on the vehicle and the hood was inspected by a Jeep dealership and it has been adjusted to the maximum adjustment and the hood still bounces dangerously. The dealership now tells us that the panel bond in the hood is broken and has compromised the strength of the hood and that the hood should be replaced. The dealer compared our hood and latch to the hoods and latches of similar vehicles on the lot to make the determination of the broken hood bond. Jeep Consumer Care tells us that Jeep will not cover the hood replacement even though this constitutes a safety issue of the hood potentially unlatching at highway speeds. I am requesting that NHTSA investigate and implement a safety recall.

2019 Jeep Cherokee with only 35,000 miles. There was a recall previously for lateral acceleration sensors that covered over 40,000 2019 Cherokees. This vehicle is affected with the same problem, but I’m being told that because the VIN doesn’t fall in a particular range it is not covered. The repair could end up being extremely expensive due to the labor required to repair the defective sensor. The car displays multiple warnings that Electronic Stability Control and 4WD are unavailable. Codes pulled revealed one fault code, C0061 which is for the lateral acceleration sensor which also is tied into the airbag system. Recall V63 (NHTSA 19V-449) issued in August 2019 is related to this exact issue. There are numerous reports of the same problem occurring with other 2019 Jeep Cherokees on Jeep owner forums. Jeep should have expanded the recall to cover this known defect.

SVC 4WD driver light came on - error code c1415-92. Needs PTU replaced at cost of almost $4000.00. Only 37400 miles on the vehicle. No recall for the 2019 model.

At 66,000 miles my 2019 Jeep Cherokee gave me a service 4WD light. The error code is related to needing to replace the PTU. This causes a huge safety issue as to when the car decides to be in 4WD or front wheel drive. I have experienced loss of directional control in light rain with normal acceleration due to this fault. I was told that this will cost around $4,000 to replace and the wait time on the manufacture part is 4-5 months out.

Wheel lugs seize to wheels making it difficult to remove them if you have a flat tire. Unlike metals causes the problem. Safety issue.

PTU failed causing 4WD to be disabled.

I was driving in city traffic and when I tried to accelerate, the Jeep would not increase in speed. It caught per se and nothing happened. Then, the Jeep started downshifting very hard upon slowing. When we went to the dealer and spoke with the technician, he immediately said that the computer needed updating. He said he's been seeing this a lot in these models. Sure enough, $300 dollars later and an upgraded computer, it is driving fine. I want to add that the dealer and service department was great, I just think this problem is somehow on Jeep's end.

Stalling while driving slow. Stalled in traffic. Had to pushed off the road. Started running after a few minutes. Stalled 2 more times while i was leaving home. Would not start again for a few days each time. Alot of sensors are flashing. Has not been looked at by any dealership. Engine shuts down while driving

Engine failed in traffic and would not start resulting in pushing vehicle by hand out of highway. Towed to dealership and was told needed new engine $17000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was parked and driving occasionally, the check engine warning light was illuminated. The vehicle was driven to an independent mechanic to be diagnosed and it was determined that the torque converter clutch needed to be updated. The contact stated that the fuel gauge was low. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.

Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.

PTU first stopped allowing the vehicle to shift into 4 wheel drive, now it is showing a warning (while driving) on the instrument cluster that says "4WD Neutral Warning Vehicle May Move Even in Park". This notice pops up when driving or cruising at highway speed. Automatic transmission, no shift attempted at time warning appears.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the inside of the front driver’s side door filled up with water while it was raining. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the cause of the failure was identifiable, but the result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,200.

4wd indicator light is on - PTU MOTOR OR SYSTEM BLOCKED, FOLLOWED TROUBLESHOOTING PER WSM, TRACED TO FAULTY ELECTRONICS IN POWER TAKE OFF UNIT, NEED TO REPLACE

The contact's granddaughter owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH, the PTU warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the PTU sensor unit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 60,000.

Took car to Dealership due to air bag warning light illuminating on car but no collision. Dealer stated the car onboard module which controls the air bag deployment system was defective and possible would not have worked in an accident.

I've been advised that the cover over the rear differential is cracked and that the entire differential needs to be replaced. It seems illogical that the cover protecting a rear differential on a Jeep vehicle would be of a material that would crack when the vehicle has not been driven under extreme conditions. Both drivers have been and are currently [XXX] and have not had any citations. My residence is on a dirt road and some of my travel is on dirt roads however the appropriate care is taken. The vehicle is a 2019 with approximately 32,000 miles which indicates that the yearly mileage is low. I would appreciate consideration that the material used for the cover is faulty and that I should not be subject to the expense of replacing it and the rear differential. Fortunately it is not providing problems at this time and I have contacted the dealer to get it repaired/replaced. BUT I truly feel that this is faulty equipment on a JEEP. I look forward to hearing from you at your earliest convenience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the brakes were erroneously activated, causing the vehicle to stop abruptly in the middle of the road. During the failure, the messages "Service Emergency Brake" and "Service Throttle Body" were displayed. The vehicle was taken to the local mechanic who diagnosed that the ABS control module and throttle body module were faulty and needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 100,000.

Parking brake keeps engaging on its own and become stuck very hard to disengage What started out as an occasional problem now happens every time I move my car from park to reverse or drive.

I could not get out of the driver's side of the car. I was the driver and tried to leave the vehicle, it would not let me. Something wrong with the door handle. Window does work on driver's side; but not the handle to open car door to exit. If I or anyone else in my situation was in an accident, I would not be able to get out on my own without emergency personnel help. Only day to take it to original dealership is next Tues. [XXX]. [XXX]and had to climb over the middle console to exit front passenger door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Cylindar number 4 was damaged by spark plug breaking. Causing loss of power and loss of use of vehcile. Book says to replace at 100000 miles it was at 81000 Loss of power going through mountain passes a short distance in front of other vechiles they were able to go around. YEs confirmed by two auto techs both say its a known issue with this vechile Third Party Warrenty company confirmed issues denied claim as they cover the engine but not the part that broke the engine Lights came on as it happened.

4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue

My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's grandson owns a 2019 Jeep Cherokee. The contact stated that the passenger’s side front seat belt failed to lock as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000. The VIN was not available.

On [XXX] I went to a dealership Larry H. Miller Chrysler Jeep in Tucson Arizona to fix a recall for my vehicle. They denied to fix my vehicle claiming that it was not register under my name, which is not true. I can provide a copy of my vehicle registration if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The screen on my vehicle began delaminating at a significant rate. As the screen continues to delaminate, the u-connect screen registers the touches as inputs. E.g. it will turn off my lights while i'm driving, switch to the back-up camera as i'm driving forward. This system controls steering, braking, and other important safety features

Transmission needs to be replaced at 33,000 miles on the vehicle. While driving on a major expressway I experienced harsh up shifts from gears 1-2 & 2-3. It felt like the vehicle was being rear-ended. The vehicle died out and check engine light went on. Vehicle restarted and seemed to go back to normal for the rest of the drive. Vehicle was inspected at 2 Jeep dealers recommending new transmission and all related gaskets & Hardware. No warmings of any kind happened prior to this incident. Apparently there was a recall for this exact problem on the 2019 Jeep Cherokee yet my VIN number is not included. Recall: 2019 model year (KL) Jeep Cherokee vehicles equipped with a 948TE 9-speed transmission. NHTSA Campaign Number: 18V-492

The old battery died and auto zone installed a new one. The AAA tech that jumped me told me that the computer would be weird?? A safety hazard is when I put in reverse the back camera doesn’t go on?? So if I don’t look or don’t hear anything then there could be an accident?? Also the tire pressure on the console doesn’t work?? If I had a flat while driving it would not tell me how low my psi is on the tire?? I could have an accident?? Also the acceleration I think is slower due to the computer error that tells me to service shifter?? I just had a new battery installed and should not have these issues due to jeep having programming issues after a new battery is installed?? I never had this problem on any car I had after a battery installation???

I have complained about my 2019 jeep latitude + from the first oil change I have to add 2-3 quarts of oil between oil changes. Jeep dies out in the middle of the road. And will not shift our start had to call dealership while almost being hit by several vehicles to find out I had to put the key fob by the start button and had the battery changed. Already complained customer service. I cant get nothing done with this jeep. It is a death.hazard please do something about this before someone is killed or injured. I have owned 3 jeeps and loved them all. But this one is a Lemon. Please help

Failing part - 8.4" Uconnect radio/control center of the Jeep. The Uconnect system is failing and started ghosting the vehicle, changes the radio, heat and AC, turns on backup camera, calls 911, etc. This specifically becomes a when it starts calling phone numbers and turning backup camera and becomes a distraction to the driver. The problem has been confirmed as the system control panel has delaminated and needs to be replaced by a Jeep Dealer. We were advised to have a Dealer check and confirm the control panel has delaminated and confirm it needs to be replaced. We followed this guidance from Chrysler/Jeep and Uconnect and told that once we did this and they confirmed it needed replaced they would start the process to replace the control panel. There were no warning signs that this was starting and first started about 6 months ago. It has now progressed to nearly every time use the vehicle the control panel starts ghosting all the controls. We have researched and understand that this is an issue with all the Uconnect 8.4 control systems, doesn't matter which vehicle it is in. What we have been able to find is it has been determined a safety issue in other vehicles and Chrysler/Jeep is replacing them. But for us we were told they would only warranty it to 60,000 miles. We have about 89,xxx miles on our Jeep. I don't understand how it can be determined a safety issue and Chrysler/Jeep can get by only covering this to 60,000 miles. It becomes a major safety issue when it randomly and constantly starts changing the temperature, fan speed, back up camera, radio, calling numbers including 911, this can only be stopped by turning the system completely off. this causes loss of many functions to the vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the power steering assist failed to operate as intended, with the "Repair Power Steering" message displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with a defective rack and pinion. Upon investigation, the contact discovered NHTSA Campaign Number: 19V637000 (Steering); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

Keep getting 4WD is disabled indication and service 4WD indicator. The error code starts after starting the car and stays on continually Took it to the dealer and got Diagnostic Trouble Code C14A7-97. The transmission has been not shifting as usual and some time the wheels squeel when making a turn from the stop position.

On 7.27.24, at 30,800 miles, my 2019 Jeep Cherokee displayed a warning light on the dashboard to service 4WD, stating that 4WD is unavailable. A trip to the dealer on 8.2.24 for diagnosis states the PTU has an internal fault and needs to be replaced. The vehicle is out of warranty. The replacement PTU part is on back order with no ETA. Dealer advised that driving with this warning light may or may not result in further damage. It could lead to damage of an axle or worse. Upon further research online, the PTU failure appears to be a known issue for many Jeep Cherokee owners.

While coming to a stop the vehicle just died while in traffic. Managed to get to an auto zone and the code was p018c fuel pressure sensor B circuit low. The stop/start feauture also just randomly stops working. Jeep has no answer to this. The vehicle dying while in traffic could be deadly.

We have had numerous incidents with our vehicle starting at about 20,000 miles and still happening at 39,000 miles. While driving all of the lights come on, on the dashboard while at the same time the car loses power - losing brakes and power steering. Most recently, the car locked itself after closing the door, the radio has completely turned off to a black screen, eventually restarts itself. While stopped at a red light, it felt like I got rear ended, a bang sound and the car jerked forward. We have only had Jeep dealerships work on the car. The PCM has been replaced, as well as the alternator. They did find a small wire that was rubbing and repaired that as well, However, the problem still persists. This is a major safety issue, I feel this car should not be on the road, we are lucky that no one has been hurt at this point. The last time this happened my husband was making a left turn at an intersection and was very close to being in a serious accident. It is currently in the dealership (for the 5th time).

Engine started running rough, MIL light came on and flashing after 10 minutes of highway driving. Found code P0300 for random misfire, monitors cylinder misfire with scan tool and found cylinders 1 and 2 misfiring. Tested coils, checked spark plugs and tested fuel injectors, no issues found. Performed compression test and found cylinders 1 and 2 with 8-15psi. 3rd and 4th cylinders at 160 psi. Engine teardown needed, used engine prices are high hinting this is happening often. Vehicle had 73,389 miles and been maintained well.

One day before the incident occurred, I was sitting at a red light and the Start/Stop light was green like normal, all of a sudden, it turned amber, and the engine kicked back on. It drove normally, the next day, I tried to start it and it wouldn't turn over, the gas tank was almost full. This is the 2nd time a battery change was done. The first time was for normal service, the battery needed to be changed. The Start/Stop system has worked normally since I bought it (in 2018) The mileage is ~83,000

while driving the car at 40 mph it just quit running! engine completely out causing driver to swerve. Vehicle behind had to swerve around to avoid collision. There was no accident and nobody was injured but a close call! Two different shops (one being the certified Jeep/Chrysler mechanic) confirmed total engine faulure! The first shop told me that the turbo fatally failed and sent metal shrapnel through the air intake ports and scored and scratched the inside of the cylinder walls. Then oil passed through the motor and through the entire exhaust system ruining the catalytic converter and all sensors in the motor and exhaust system. There were no warning lamps or warnings of any kind. The car is less than 5 years old and has approx 76,000 miles. Cost to repair: $17,260

the vehicle has a stop and go feature to save gag. at least 5 times when it cuts the engine off and yo go to accelerate the emergency brake is on. The dealer can't find the problem as the is no code generated

When the fuel saving auto off feature is engaged, this vehicle has stalled, locked, and/or shut down completely in traffic several times. I have almost been hit several times and this is very frightening. I took the car to the dealership several times and they said nothing was wrong. I disengage that auto off feature every single time and have every since I realized that the auto off was the causing factor. This usually happened during braking or resuming from slowing down. I read today that this was a factor in 2022 Hemi models and it is the same type of thing that I experienced with this 2019 non-Hemi. I realize that the car is old and this is something that began happening back when the car was about a year old. I am glad to know that it's not just me but please understand that it's related to older cars as well.

At random times the radio will start changing stations on its own and it will also dial phone numbers. Most recently it dialed 911 while grandkids were in the car. It will also turn the heat or AC on and off, changes temperature settings, sometimes it turns on the backup camera. everything that is on the Uconnect control panel is affected. The only way to get it to stop is to shut the Uconnect radio system off. This is a safety distraction when it starts these problems. From the research I have done other vehicles with this same radio Uconnect system have safety recalls issued, it needs to be extended to all vehicles with this system.

The 8.4 UConnect radio screen in my vehicle is delaminating. This is causing the radio to have phantom touches where the radio will cycle through different screens, make phone calls on its own, change the HVAC, among other issues, while the car is operating. I did have the vehicle looked at by a dealership, who immediately saw the screen and told me with this model of U connect screen the delamination is a known issue. The manufacturer has not looked at the vehicle, but does acknowledge this issue and accepts that this is an issue across multiple vehicle lines they own.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The START/STOP System warning light was illuminated. The contact parked and restarted the vehicle to correct the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact's daughter owns a 2019 Jeep Cherokee. The contact stated while driving on several occasions at various speeds, the vehicle stalled. The vehicle was taken to an independent mechanic where it was diagnosed that the high air flow vacuum was leaking, and a smoke test was needed. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed that the battery needed to be replaced, and an oil consumption test needed to be performed. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 79,504.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 15 MPH, the vehicle was vibrating and running rough before the vehicle lost motive power and stalled. The contact stated there was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the valve stem keepers had failed, and the valve fell into the cylinder. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 18V344000 (Engine and Engine Cooling). The failure mileage was approximately 71,000.

The engine shut down on the highway going 70 mph. There were no warning signs or lights. The dealership confirmed that it was a defect in the engine. The car only has 59000 miles.on it and 6 weeks out of warranty. We put a claim into Chrysler and they approved, it's been 3 months since this happened. I am currently still waiting to get my car back. As of this week, the dealership is currently replacing the engine.

Earlier this month, July, 2024 my car experienced a crash or malfunction of the electrical cluster which has caused all systems like (nav, radio, phone, climate) to not work and automatically turn on and off and switch between apps. Of immediate concern is my car keeps calling 911 after stating the SOS call was unsuccessful. The instrument panel cluster is non operational as stated in the recall. There was a recall for this exact problem stating only 52 Jeep Cherokees were impacted; mine is excluded. The Safety Recall is UC4/NHTSA 18V-917 Instrument Panel Cluster. I believe there is too much of a coincidence between my issue and the exact reason for the recall. I cannot get the company to simply let me talk with someone with knowledge of the recall. Ultimately, I want Chrysler to accept my recall per their own communication around the problem.

Service 4 wheel drive light came on. Went to dealership and after diagnostics was told that PTU was bad. Vehicle had always had jerking acceleration. Told dealership several times but was told that was normal.

While driving on the highway, the vehicle suddenly lost power to the wheels although the engine continued to run. This caused me to coast to a safe area to await a tow. The PTU was replaced under the Jeep recall in 2020. Recently the service 4WD light came on and I took it to a dealer for diagnosis. I was advised that there was an issue with the replacement PTU. As this is a drive line component, I believe it was a defective replacement part. I contacted Jeep about this issue and was told the part would not be replaced by the OEM because it had previously been replaced under recall. I was also assured the vehicle was safe to drive and the part would only impede the use of 4WD. This proved not to be true, and the sudden catastrophic failure of the part caused a very unsafe event in my case. If the replacement PTUs are defective in some portion of Jeeps repaired under this recall, then there may be many Jeep drivers suddenly losing power on the highway as those parts begin to fail prematurely. I believe this issue is worthy of your agency's attention for that reason, especially if the manufacturer believes the vehicles are safe to drive with a failed PTU and advises customers based on that understanding.

PTU blew out on the highway at 68mph. Loss of steering. PTU was replaced at a Jeep dealership and has also failed. I’m now having svc 4wd and ACC unavailable. This is unacceptable

This is the second time that the PTU has failed. Svc 4wd and ACC not available again. Radio is malfunctioning.

1. Component/system failed: PTU 2. My vehicle completely shut off and became disabled while driving - this put my safety and the safety of others at risk. 3. The problem was confirmed at the dealership. 4. The vehicle has been inspected by certified mechanics at the dealership. 5. There were no prior warning lights or signs/symptoms of the problem before failure.

The uConnect Panel system malfunctioned and was attempting to contact emergency services while I was driving, in addition to opening other apps on the system and rotating to the back camera while driving at high speeds on a highway. This is a common issue that I am reading about and is not safe and Jeep needs to fix this issue. Had there been more cars on the road, I could have easily been in an accident because it was alarming and I wasn't sure what was happening to my car. I drove straight to a service station and had them come see what was happening before turning it off so I could try and figure out a solution. I am also happy my children were not in the car. I have contacted the dealer but they have not returned my call and I do not think this cost should be put on the consumer when this is not a regular maintenance issue and is so common of a concern among consumers. It also appears that there have been other complaints in previous years, yet no one is considering the panic it causes drivers and the potential of major accidents.

PCM fails intermittently. Dealership is replacing it and has the defective one. Safety is definitely an issue because the vehicle stalls without adequate time to pull off of the road. Unable to move it off the road because it does not engage the transmission. Dealer has been able to replicate and confirmed the problem. Component has not been inspected by anyone other than the mechanic at the dealership. Several warning lights go off just as the problem occurs but not in time to get out of unsafe situations. Recall #18V524000 on 8/8/2018 covers the problem I am experiencing but my vehicle is not in the VIN series covered by the recall. I strongly believe the series my car belongs to should be included. This is a safety issue.

The contact owned a 2019 Jeep Cherokee. The contact stated that after accelerating at 10 MPH from a stop sign, another oncoming vehicle ran the stop sign causing a T-bone collision. The contact's vehicle had front cosmetic damages. The air bags did not deploy. The Forward Collison Warning failed to activate and the display failed to indicate there was a vehicle too close. A police report was filed. There were no injuries reported. A driver and her child involved in the other vehicle sustained unknown injuries and received medical attention. The vehicle was towed to the contact's residence. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

After starting vehicle, was running very rough - engine light came on flashing and Electronic Throttle Control light. Towed vehicle to dealership and was told "Dead miss on cylinder #2, plug and coil fouled, no compression on cylinder #2 - needs motor replacement". Dealer was not returning calls, called Jeep and currently waiting to hear how they will handle. Warranty expired 11/23 but vehicle only has 48,000 miles. Internet search indicates this is a common problem with this vehicle (4 cyl turbo) - should be recalled as obvious defect. Vehicle has been at dealer over a week and no one is willing to help with loaner or rental car.

Delamination of the main screen that houses the control panel for the vehicle. After much research, this is a common failure on the Chrysler vehicles. This delamination is caused the radio to rapidly switch through all the buttons which is extremely distracting. With it turned off, all features are visibly unavailable. This should be a recall. As a car manufacturer, having settings that affect the way the vehicle physically brakes and steers that are configured via the Uconnect system, and that system has a defect that can cause those settings to change without the knowledge of the user, that’s a safety issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD inoperable warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed power transfer unit (PTU). The contact was informed that the power transfer unit needed to be replaced. The contact was informed that the part was on backorder. The vehicle was not repaired. The contact was informed of an unknown recall with a similar failure; however, the VIN was not associated with the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

Driving at night with headlights on: got warning “license plate light out.” Needed to reverse shortly after and the car immediately applied the brakes because it said the backup camera was unusable without the license plate light. Shut the car off for a while and when I tried to start it again, it three the following codes in sequence. Park Sense Unavailable Service Electronic Stability Control Service Electronic Throttle Control License Plate Light Out Service Park Brake Then the start screen appears. Brake + Push Button to Start Doing that brings up “Service Transmission Restart in Park With Vehicle at Zero Speed. So again I pressed the brake and start Button. It then started, repeated all previous error codes leaving warning icons active for all related systems and rendered them all inop. The last screen says “Service Transmission.” From there all ability to check the status of any other system on the vehicle is inhibited. The transmission slams into gear. And then works in the first two gears normally. Also notable is that 4x4 is inhibited and the AC will not work. Prior to the License Plate Light Out warning, everything worked normally. Now every system on the car has gone haywire. And I am pretty sure the Jeep folks will gladly overbill me for their defective design. I think some logic module or whatever name Jeep uses for it is somehow the culprit, and the car is doing exactly what it was programmed to do under the current conditions.

The car turned off and the battery light came on. The engine then was out of oil and all the engine oil burned up prior to the oil change light coming on or signaling that the car was out of oil.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the brake pads were squeaking while driving at undisclosed speeds. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was taken to an independent mechanic and the contact was informed that the rear brake pads and rotors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that grinding sound continued while driving. The vehicle was taken back to an independent mechanic and the contact was informed that the caliper bolts were missing. Additionally, the Tire Center informed the contact that the front brake pads needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 84,000. The VIN was not available.

Engine broke on 2019 jeep Cherokee limited with only 90,000 miles after the intake broke at 50,000

08/31/2023 my car was overheating and making a gurgling sound. I took it to a shop 9/1/2023, got it inspected and it was the heater hose. It got fixed. Now 8 months later this month 5/20/2024 my Jeep is having same issues with the car overheating. This is really risky for me especially when I take my daughter and nieces to school. I use my car to get to work. It is currently getting inspected again. I'm concern if this is a problem with the coolant system in all? I got this Jeep used at a dealership 10/2022. I have been googling what can I do, if there is a possibility that it has a recall? I came across this website. If someone can help me please. Thank you!

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle had experienced excessive oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The dealer determined that the engine needed to be replaced and related the failure to Chrysler Campaign Number: W80. The vehicle was repaired under Chrysler Campaign Number: W80. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The contact discovered an unknown recall however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

The car stalls when idling and the transmission seems to be stuck in one gear making it difficult to accelerate

On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.

The contact owns a 2019 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds and stopping at traffic lights, the vehicle lost motive power and started to reverse unintendedly. The vehicle was restarted each time. Additionally, on several occasions, while driving at various speeds the vehicle downshifted inadvertently. The vehicle was steered to the side of the road and restarted. The contact stated that the Auto START/STOP warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.

Engine oil cooler cracked allowing oil to be leaked onto the ground, all over vehicle, and also back flowing into the radiator. This is a know problem due to the fact that oil cooler is plastic. This issue is a potential fire hazard and could contaminate the ground. The issue is hard to locate.

Received a 'Service 4WD' message this week. Shortly after, the car would not accelerate in coordination with the accelerator. ODB-II code shows that the PTU unit needs to be replaced. I am unsure as to why the vehicle date of manufacture limits my vehicle from participating in recall 23V302. Please expand or add a new recall to cover all affected vehicles?

Car keep having warning messege unable to start was told by different they are aware of this problem and car keep stalling out

When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the transmission was skipping gears. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated. Additionally, the contact stated while driving 75 MPH, the vehicle decelerated unintendedly and failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact attempted to resume normal driving, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was diagnosed by a nearby transmission mechanic, who determined that the transfer case had failed, and the failure was related to an unknown recall. The vehicle was towed to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and several cases were opened. The failure mileage was approximately 50,000.

Car stalling while driving or turning happens when I come off the freeway has only happened twice but my engine stalls both times and it takes about 30 seconds to a minute for me to regain power to continue driving

What component or system failed or malfunctioned, and is it available for inspection upon request? Engine, yes. has not been repaired yet While driving on the freeway between Phoenix and Flagstaff at around 75mph (speed limit). The engine completely failed causing me to have to pull over to the side of the road on a hill, luckly there was enough of a shoulder on the road to pull off safely and await a tow. Car would not start after the engine failed. Upon towing the car to a dealership I was informed that they found metal through the engine and it will require the engine to be replaced. Engine type 2.0L turbo Milage: ~46k

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at approximately 75 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to a local dealer where it was diagnosed that there was an oil leak into the engine causing two cylinders to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,400.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed with power transfer unit (PTU) failure. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!

I own a 2019 Jeep Cherokee. While driving approximately 50-60 MPH, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.

Rear differential cracked and ring falling off. It was noticed when vehicle was receiving a wheel alignment. My safety was put at risk because if ring fell off while driving my car would not move. Issue was confirmed by Goodyear and Burritt Motor Jeep dealer. Differential was replaced today 4/4/24. Was told by both establishments that this is an issue with the vehicles and have repaired several.

The contact owns a 2019 Jeep Cherokee. The contact stated that while making left and right turns, the battery warning light illuminated, and the vehicle stalled. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.

On the date of 4/1/ 20 24 While driving the vehicle in normal conditions it lost power and the steering would not work correctly making a loud noise coming from the front end in addition to that an indicator light came on the dash SVC 4WD. I pulled to the side of the road and shut off the engine To look under the Vehicle I did not see any damage I got back in the vehicle and started it and drove fine for a few more Miles The same indicator light SVC4 wheel drive kept coming On and off So I pulled in to the nearest Auto-repair garage they could not look at it that day they said they would check it first and then in the morning. 8 AM the next morning on 4/2/2024 they put it up on the left and diagnosed That the PTU had failed I needed to be replaced This is the code number he gave me for the fault....1.C14A7-97:97PTU MOTOR COMPONENT OR SYSTEM OPERATION OBSTRUCTED OR BLOCKED

Was involved in a t-boned accident where the front end of my jeep stuck a vehicle in the side. The collision sensor did not activate nor did the air bags deploy. The other vehicle involved had airbags that deployed. The jeep is at my residence for inspection. With airbags not performing properly (faulty) this did not keep the upper body from jilting forward which causes head and shoulder issues. Insurance has not investigated neither did police. There was no warning lights or messages indicating that there was a problem prior to the accident.

I took my vehicle to a local dealership to have the "auto stop start" system checked. I had a dashboard warning light indicating the system was not working correctly. No other warnings signals were displayed. The dealership performed a diagnostic check but found no problems with the "auto start stop system". The day after I picked up my car, I drove for ten miles and the car overheated. I contacted the dealership and was told to check radiator fluid and drive the car back if possible. I found no radiator fluid in the car. My car required a full engine replacement and several subsequent repairs to exhaust system and driveshaft. An engine can overheat and seize which can cause drivers to lose control and crash. Please note: The original engine was part of recall for oil consumption. Prior to the recall update, I experienced stalling in traffic without warning due to the engine recall.

The engine is stalling while driving and the battery warning will flash across the screen. The battery is not the issue. It was purchased in the last year and has plenty of life left.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond as intended. In addition, the fuel economy mileage decreased. The vehicle was taken to the dealer where it was diagnosed with a failed power train unit. The contact was informed that the power train unit needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 68,790.

Incident date/time: [XXX] MDT*Year, make, model: 2019 Jeep Cherokee Latitude Upland 4X4 3.2L V6 F/I Gas 4D SUV*Odometer when incident occurred: 80,358*Injuries: No*Failed or malfunctioned component or system: Engine*Warning lamps, messages or other symptoms of the problem prior to incident: No*Recent maintenance history, date and location: Routine maintenance, inspections, oil, lube*Last oil change, location and mileage: DEC 2023, Hot Springs, SD, odometer 78,653*To and from travel details: Traveling home to Hot Springs, SD from Henderson, NV after grandmother passing*Incident location: [XXX] Wamsutter, WY*Incident details, include velocity, vehicle load/trailering/towing, road conditions:*[XXX], fair weather, snow, plows in service that day on interstate, velocity 70MPH, left lane behind tractor trailer passing a slower tractor trailer in the right lane when incident occurred, observed and heard roadway obstruction/debris struck one mile prior to failure, unknown obstruction/debris type, no malfunction indicator lights, no information on dash heads-up display, no indication of an issue present or imminent; normal load, not pulling/trailering, slight (<1% grade) incline, road straight; Jeep performing normally prior to incident; without warning, a "pop" was heard in the cabin, smoke billowed from under the hood and rear of vehicle and immediate powertrain failure; malfunction indicator light indicates engine issue, heads-up display flashes performance, oil pressure, stability and traction control failure warnings, engine power ceased, operator safely maneuvers from left lane to shoulder; visual inspection reveals engine oil loss, engine block rod part observable at the bottom of engine compartment; incident documented, photographed, reported to insurance and warranty*Problem confirmed by dealer shop, inspected by insurance and warranty companies - blown motor, undetermined*Past PCV issues possible cause. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving along, my jeep will suddenly lose all power, making it necessary to stop, place it in park, press my foot on the brake and re-start. There is absolutely no warning, no chugging or hesitation, it just dies. This is random and has occurred 4 times now. There has not seemed to be a pattern. The first time, I left my dooryard and within a couple hundred feet, it happend. The second time, I had been driving about a mile and it happened, the third time I had driven about 3 miles and it happend and this last time (this morning)my vehicle had been running idle for about 15 min, I drove about 5 miles and it just suddenly died. All of these events occurred without any kind of warning.

The contact owns a 2019 Jeep Cherokee Altitude. The contact stated that his daughter was driving at approximately 70 MPH when the vehicle stalled. The contact stated that no warning lights were illuminated prior to the failure. The vehicle was towed to an independent mechanic, where it was diagnosed that a connecting rod had punctured the engine block, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,507.

Received a “4WD System Unavailable” error on dash. Vehicle got stuck in 4WD. Vehicle has been at dealership since 1/13/2024. Apparently part is on back order.

Currently the seats sound like they arnt bolted down correctly. Also recently the key fob is failing to unlock the vehicle and its taking multiple trys of pulling the fob out of the ignition and putting it back into the ignition trying it on different sides buying multiple batteries. Also the the vehicle has always gotten stuck in gear, hard shifting.

The emergency parking brake locked up once while I was moving, on ice, and today I went to move the car and it would not disengage making the car unmovable. I tried all of the online suggestions to disengage it but none worked. I had to have it towed by AAA.

SUV parking/emergency brake automatically activates without driver doing this. This is what happened: stopped at red light foot on brake. The SUV has the feature to shut the engine off when stopped. Light turns green foot then goes to the gas. When the foot is lifted off the brake, the engine tries to restart and hesitates and at the same time the parking/emergency brake activates without this being activated by driver Unable to move forward more than a few feet and car stalls. Car has to be put in park. Engine completely needs to be turned off by driver. And the emergency/ parking brake shut off. This creates a significant safety risk for the potential of the car(s) behind the SUV accelerating into the back of SUV assuming that the SUV will be moving forward. I have encountered others with a Jeep Cherokee/ Compass with the same issue and cannot understand why there has not been a recall for this. The dealership attributes this to needing a new battery- they replaced this already. No one should have to drive like this. This has been ongoing for a while prior to the miles noted in this report. The symbol with an A and a circle with an arrow at the end of the circle and an ! Appear on the dashboard in orange.

I would like to report an issue regarding my 2019 Jeep Cherokee Latitude Plus, Vin No. [XXX] . This morning (on [XXX]), I was leaving a gas station, pulled away, was in drive when I stopped to pause for traffic and while attempting to merge into traffic, suddenly without warning my Jeep wouldn't move- it was revving when I pressed the gas but didn't move at all. Acting quickly, I put my foot on the brake, put the vehicle in reverse and then shifted back to drive. The vehicle began driving as it normally would. It felt like the vehicle shifted into Neutral without warning. I made sure the vehicle wasn't in fact in neutral when this happened as sometimes the shifter can accidently fall into neutral if bumped. It was in fact in drive. I am bringing this to your attention as I have noticed similar recalls for this particular vehicle and I wonder if my vehicle is in fact one of them that are affected but not yet discovered. Also, it should be noted that the incorrect vehicle is associated with my vin number on the NHTSA website. it shows up as a "2019 Jeep Cherokee Altitude 4x4" the vehicle is a "2019 Jeep Cherokee Latitude Plus". It also says no open recalls, and I fear that I am not receiving these notifications because of this error. And I am also afraid of my vehicle suddenly shifting into Neutral while I am driving on the highway. I do travel frequently and long distances almost daily. I have contacted Jeep Customer service and have made them aware of this issue. They suggested that I bring the vehicle in for service, and that there were no open recalls at this time. I am scheduling an appointment with my local dealership in HUDSON, NY and will also make them aware of what happened and who I have contacted regarding same. I would like to make the NHTSA aware of this issue, as I am certain there should be a recall as it is a dangerous defect that happens without warning and can lead to a crash, personal injury and/or potentially death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The 4WD service light is on. It isn’t driving right. The internet says thousands of people have similar issues- all reporting the same thing. And defective PTU units are listed as the cause.

Verified internal PTU failure Confirmed by Dick Hannah Dealership 3517 NE Auto Mall Dr. Vancouver WA. First appeared two months ago, car jerks

Sudden PTU problem at 70,000, gathering repair quotes

IT WILL CUT OFF WHEN I TURN AND THEN MY THEN BATTERY IMAGE POPUP HAD BATTERY CHECK ITS GOOD ALTERNATOR GOOD STATER GOOD CUTS OFF AND HESTATATE TO START BACK UP BUT IT DO IT DRIVE FOR A GOOD WHILE THEN WEEKS LATER IT WOULD START DOING IT AGAIN

The sevice 4wheel drive light is on I had a problem with this 2 years ago and now again the ptu system needs replace this is the second time in 2 years and this time it’s not under warranty

The rear differential housing completely cracked open and all the fluids leaked out. This seems to be a common issue with 2019 Jeep Cherokees. I keep extremely well care of my vehicle and it has mostly highway miles and this issue should of never occurred. Not only could of the entire transmission been destroyed but there is no warning signal. The only reason I noticed anything was because there were oil spots in the garage towards the rear of the vehicle. This issue seems to be a manufacturer error through Mopar.

the rear differential housing started leaking and upon inspection it was found to be cracked along the bottom middle area. the part was replaced by an independent auto repair shop at considerable expense due to the cost of the part. the faulty part was not retained. if it had not been noticed it could have resulted in a catastrophic failure resulting in loss of control of the vehicle and potentially a crash could have occurred involving one or more vehicles. the part was confirmed to be defective by the independent mechanic after a thorough inspection and consequent diagnosis. there were no warnings of the situation other than the gear oil leak which started 10/16/1923. the repair was completed 10/26/23 due to having to order the replacement part. this repair should be covered by Jeep and as a long time Jeep owner i am disappointed in the lack of attention to this matter and am registering this complaint in hopes that it can be addressed. thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Had just stopped for gas while taking a friend home. All of a sudden the vehicle power shut off while driving down the road and could not get it to turn back on. No warning, nothing seemed out of the ordinary and it's never happened before. I checked my VIN to see if it could be part of the UA9 recall because that sounds like what happened, but my vehicle is not part of that recall???

My jeep started smoking under the hood. No safety lights appeared on the dash. Confirmed by dealership the PTU needs replacement. I have 76,000 miles so no warranty even though I purchased it new. Estimate to fix is $3500. I have been without my Jeep for 2 months and still continue to wait for the parts to come in. Very disappointing in the cost and inconvenience this has caused me.

68,000 miles on my 2019 Jeep Cherokee. steering wheel started wobbling, hearing weird noises from the rear of the vehicle. took it in to get looked at (thankfully), rear differential and PTU is shot. mechanic was absolutely baffled and insisted I contact Jeep about this issue, as it shouldn't be my responsibility to fix their faulty parts. I honestly do not understand how there isn't at least an extended powertrain warranty on these vehicles by now, especially seeing MULTIPLE complaints about the SAME ISSUES every month on the NHTSA website. have to pay upwards of $4k now to make my jeep drivable again because I am out of warranty by 8k. seems to be a little convenient that these failures happen between 65 and 78k, when the vehicles are just out of warranty. but what angers me more than the money is what potentially could have happened had I not taken it in to get looked at - especially since this vehicle is my daily driver, which includes driving my 2 year old to and from daycare every day. Is it going to take someone to die for this issue to be resolved?!?! unbelievable.

It will occasionally stall to accelerate. As well as the electrical system for radio, thermostat, camera etc in dash won’t turn on or work intermittently.

I know Chrysler is aware that this is a serious safety concern because you’re in the midst of traffic in a high-speed one way freeway, a traction light came on by itself, transmission and PTU failed then you lost power had to slowly pull over to the left-hand lane as you had no power improper because you’re supposed to be on the right hand shoulder And you had no ability to accelerate and when you stopped the vehicle and tried to put it in the park, it rolled away when you went to reverse it you had a bit of reverse, but you had grinding so clearly something inside the transmission prematurely failed, causing the safety concern lucky Somebody wasn’t killed or an accident caused. Towed to dealer Then the dealership work order say tranny and power transfer unit needed to be replaced at a cost of $20,300. 5 mth past 5 yr warranty

While driving, car reved itsself up and when in neutral, sensor said 4wd Neutral Warning Vehicle May move even in park…..4wd System unavailable service required…Had a diagnostic done of the sensor light that came on. Diagnostic said codes u0403 for T-Case, C14A7 PTU motor. After much reading and research this same part was recalled in the years 2014-2017 Jeep Trailhawks. The PTU loss power and had me and my family on the side of the hwy! It made some jerking and clicking noise when attempting to switch the gears to drive. There is also an electrical issue where the heat will not stay on selected option. The radio flickers and will not stay on a station. The radio also was powered off and was still playing.

While driving the vehicle, the rpm’s suddenly shot up and the vehicle lost power, I was able to safely pull over to the side of road where I tried to place the vehicle in park. There was a lot of revving and grinding and the vehicle would not go into park and was going to roll away if I had not placed the parking brake. The car had to be towed to a dealer where they discovered the Power Transfer Unit had failed and the loss of motive power I was experiencing was the PTU failing.

While driving approximately 20mph in an extremely busy intersection my car jolted and stopped almost causing us to get hit from oncoming traffic coming from multiple directions. The start / stop system failed and the error message was “service start / stop system”. I had my daughter in the car when this very scary experience happened. After researching it seems like thousands of people have had the same issues all resulting in the “auxiliary battery “ needing to be changed . This has been reported as a faulty part on newer models. This battery controls the main functions of the car , including the start / stop system .

Engine oil leaks. VVT solenoid seal in the rear valve cover is leaking oil. That seal is integrated with the valve cover. Replace valve cover at 66,000 miles. I am excellent about my Jeep/vehicle maintenance. Warranty ended at 65,000 miles.

While driving the vehicle, it started to make a muffled whining sound then as you slowed down you would feel a thud then the whine would stop. This would repeat itself. This happened [XXX]. I brought it to my mechanic- First Class Alignment and Repair in Port Jervis, NY 12771. They informed me the vehicle should not be driven due to the vehicle could fail to operate while driving. They discovered a cracked Rear Differential. They had no explanation for this- they have never seen this before. I would say it is a manufacturers defect. I have pictures of the defect. I was unable to upload the pictures for some reason. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The radio has started switching channels will not stay on one set station. Along with radio switching the touch screen also changes from maps to calling 911 and making sos calls, the back up camera will turn on while driving down roadway. The screen is constantly blinking and changing causes major distraction especially at night when it catches your eye. It is a major distraction while driving.

Without any previous warnings, the car stopped in the middle of the drive. Then the battery warning turned on, after trying to turn it back on.

My car's parking brake comes on during both stopping and driving, especially during acceleration. It recently engaged as my daughter, who was using my car to go Christmas shopping, was accelerating from a stop light and into an intersection. She was almost hit from behind when the brakes locked up in the middle of the intersection.

I have a 2019 jeep cherokee 4wd with 46077 miles. This has never happened before until now. It was dark out heading to work. I came to a stop when I went to go the jeep just literally shut down. Everything turned off- I had no lights, no engine, no warning at all. Would not start at all. I called my husband and when I opened the driver door the jeeps dash finally came on and I tried to start it, wouldn't at first than tried again it started. I turned around and drove back home. Contacted the garage. This is unsafe for anyone to put their life on the line. I was lucky I didn't get hit. I have 5 grandkids and this is not a safe vehicle to drive when there is no warning at all. Luckily It didn't do this on the railroad tracks. The garage told me to take back to the dealership. The dealership said there are no recalls on my vehicle. However, I see other jeep cherokee with the same issues and have recalls. Why risk my life or anyone else. All jeep cherokees of any year or engine size should be taken seriously.

During highway speeds upon strong acceleration up an incline, the car’s transmission suddenly shifted into neutral with no warning, the car still in drive and no lights on dash. There was a loss of power and I had to quickly merge over in traffic to safely come to a stop. After coming to a stop, the car resumed driving normally with another incident down the road at cruising speed. This has happed about 6 times, another accelerating from a stop. So far the diagnosis is unknown, with the car scheduled for service in the next week. This is a well documented and persistent problem with these vehicles equipped with this transmission.

My battery went out and I literally replaced it last year. Also when I replaced it last year the back light would stay on sometimes all night and day I was worried it could start a fire or something dealer didn't even bother checking it and left it like that and replaced the battery. Last month my vehicle wouldn't start and no warning or nothing before it just died on me good thing I had it in my driveway when this happened.

Rear differential failing

The Power Transfer Unit (PTU) failed which rendered the AWD system useless for the vehicle. The car has been in the shop for 6 weeks and will likely be in the shop another at least another three because the PTU is on national backorder. This is the same failure that Jeep recently recalled for the previous year model Jeep Cherokee, but Jeep has not issued a recall on this year model.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V637000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 40,000.

I purchased a 2019 Jeep Cherokee Latitude Plus brand new from a local dealership. My Jeep now has a little over 30,000 miles on it. I noticed when taking off from a complete stop, I would give my car gas and the vehicle would not respond. I would continue to press the gas pedal down almost to the floorboard hoping to get the vehicle to respond. When the car does respond, the transmission would slam itself into 1st gear and take off. The last time I experienced my car slamming into 1st gear, I was turning onto a busy highway, at night and light rain. When the car did shift into gear it caused me to go into the left lane with cars turning on to the highway from the other side of the road. I was originally turning into the right lane. I almost crossed over into a turning lane with numerous cars waiting to make a left turn onto the street I just pulled out from. I did not have any warning lights on the dashboard to let me know of an issue at any of the times the car was acting up. On numerous other occasions, it feels like the transmission is not shifting correctly while going at various speeds. I would need to let off the gas and then give the car gas again to get it to shift. My dealership’s service department has had my car since November 20, 2023, and I’m being told they have not been able to duplicate the issue. They wanted to know if I wanted to pick up my car. I feel this issue will cause a serious accident which could cause serious injury or death if not detected and fixed.

PTU failure. Not being able to shift into 4 wheel drive. Afraid of losing forward power while driving on busy interstate. No longer have the extra safety and control that is available with 4 wheel drive

My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.

The SVC4WD light has been turning on. Took it to get a diagnosis and the was told PTU is failing and needs to be replaced. Estimated repair costs are $1320

Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.

The contact owns a 2019 Jeep Cherokee. The contact stated that while her niece was driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 60 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was a misfire in cylinder #2. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V344000 (Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 83,000.

While driving on the freeway, the check engine light and came on and the car shut off. Luckily, traffic was light and I attempted to restart the car. It made a loud, whirring noise and stuttered but turned on. The check engine light remained on. I continued on my way home, staying in the right lane. After about 15 minutes the car shut off again. I was able to get it mostly to the shoulder. I attempted to restart it again but it did not restart this time. A police car pushed me off the fwy and I had the car towed home. The dealer was able to check my car a week later. After 2 days, they were not sure of the issue and advised I pick it up and drive it some more. The following day, it shut off while driving again.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the contact heard an abnormal sound and the vehicle independently shifted into neutral and then lost power. The contact was able to pull to the side of the road to attempt to restart the vehicle; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The contact referred to NHTSA Campaign Number: 18V739000 (Power Train). The failure mileage was approximately 71,000.

Right Rear brake caliper fail causing damaged rotor. Replaced all rear brake components and the service portion of the system dont work. All lights on. Shop is at a loss. Im at a loss why at 45k miles my rear brakes are junk and not being able to repair them.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 50 MPH, the transmission erroneously shifted from 4WD to 2WD, and the vehicle would no longer accelerate while depressing the accelerator pedal. After pulling off the roadway and restarting the vehicle, the vehicle remained in 2WD with the check engine warning light illuminated. The contact stated that later while driving at an undisclosed speed, the transmission control module (TCM) message displayed. On another occasion while driving approximately 25 MPH, the transmission message displayed, and the transmission erroneously shifted to reverse, and the vehicle would only operate in reverse. The vehicle was towed to the local mechanic who was unable to determine the cause of the failure. The manufacturer and local dealer were notified of the failure. The failure mileage was 36,000.

2019 Jeep Cherokee PTU failed.

Jeep touchscreen delaminating. 2019 Cherokee. GPS randomly changes,phone calls with connect randomly made. Seat and radio settings change on their own.

Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was involved in a single vehicle accident at 5 am on October 5, 2023 on a rural road in Deland, Florida. I was on an unfamiliar road with a sharp curve and as I was trying to slow down the I was unable to slow down or steer the vehicle. It slammed into a cluster of trees and immediately the engine caught fire. I crawled out of the vehicle in pain from the force of the crash and was disoriented. A good Samaritan came to my aide and called the Volusia County Sherriff. I can remember my 2019 Jeep Cherokee Latitude was fully engulfed in very intense flames in less than 8 minutes. It was so intense it set fire to the wooded area. This wasn't the first problem I had with this vehicle. I purchased this vehicle new from a dealer in Bowie, MD in 2019. Since that time I replaced all 4 tires due to numerous flat tires starting around 20K miles. I replaced the battery at less than 25K miles. I had braking issues when going downhill in the Washington DC area which caused me to brake hard. I complained and the dealer said they did an inspection. I also had other auto service companies perform checks. I have most of the service records which have cost me so much. I am a disable Gulf War Veteran on a fixed income. I am now waiting for VIN verification by GEICO because the vehicle burned so hot that the engine block and everything metal (melted). Had I not gotten out so soon I would have burned to death.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality. The contact stated that the steering wheel became firm. The service power steering warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to a faulty steering gear. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 72,000.

The engine has failed. The cylinder has low compression and the engine misfires and can no longer be ran. When the incident first happened we were left on the side of a busy interstate 3 hours away from home. Upon doing some research MANY other Jeep Cherokee owners for my years make and model have reported the same problem. There was ABSOLUTLEY no warning before the issue arose. We were then left with a hefty car loan for a vehicle that no longer runs. We got two opinions from two mechanics of which both said it’s a manufacture problem and that we did not cause the issue. It would cost 8k or more to fix the problem.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at highway speeds, the front passenger’s side wheel was shaking and vibrating abnormally. The cause of the failure was not yet determined. Additionally, while driving at undisclosed speeds, the vehicle stalled and failed to restart. The vehicle was towed to the local dealer who determined that the battery was faulty. The battery was replaced but the failure recurred. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 31,000.

Parking brake has engaged 3 times now while at a stop light.

Vehicle stops accelerating randomly and loses power. Service electronic throttle control light comes on and engine light and traction control light and vehicle will not accelerate or stalls. Had vehicle towed to dealership and the code is saying the PTU is bad and needs to be replaced. This happens all the time, thankfully I’ve been very lucky thus far not having my children in the vehicle with me when it happens as this could cause a very serious accident.

Rear differential failure. This car is my daily driver, and is in circumstances misused. Driving home from work with no warning the differential housing cracked and failed. A failure like this could potentially put myself, other occupants and other drivers on the road a risk by unexpectedly failing with zero warning. There was no sound, nor warning light, the only reason I noticed was when exiting my vehicle I could smell burning fluid. Upon inspection I found that the rear differential housing was cracked, and spewing fluid all over the exhaust.

I was driving approx 30 mph and my car suddenly came to a stop. The parking brake was engaged for no reason and the car would not move. I had to disengage the parking brake and restart the car. There were cars in back of me and luckily I was not rear ended.

Vehicle would randomly not start. Initially, it was several months between episodes. Would not jump-start so I would have it towed to a service center / dealership. Once off the tow truck it would start right up. Diagnosis would not find anything and all systems checked out. After several episodes, I decided to leave it at Jeep dealership so they could troubleshoot. They opened case with Jeep but after several weeks, could not replicate the issue. I spent several hundred dollars between diagnosis and towing costs. A simple google search revealed that it wasn't just me having this exact issue with several Jeep vehicles, and even this same model. Tried to get jeep to buy vehicle back but they denied. They sent me to arbitration and they also denied my case. The vehicle again wouldn't start and sat in my yard for 2 weeks, however, all of the Jeep dealerships within 50 miles of my home were "behind/full" and couldn't get to me for several weeks. I threw money at it and replaced the starter. The vehicle started back up and I sold it. It was the most frustrating experience ever and I felt that it's a known issue with Jeep and they refuse to recall/fix. They were willing to pay for some of my costs as long as a Jeep dealership did the repairs. Sounds like an admission of guilt to me.

Failure of the power transfer unit.

PTU not functioning. Safety recall only for 2014-2017. Same issues for later models.

Total loss of motive power at 50MPH. Independent mechanic diagnostics report check engine light code P0EA7 “Auxiliary Cooling System Performance”. Independent mechanic diagnostics, determined no compression in cylinder 1.

The auto stop start feature is causing the car to stall out and shut off during a complete stop. The car check engine, light and auto start lights turn on. Then the car starts shaking and vibrating. It’s very unsafe to drive vehicle!

URGENT: Date of near life & death situation.10-6-2023.This 2019 KL Cherokee lost accelerating power while in heavy traffic. As the car was losing speed the "D" drive indicator on center dash started flashing a moments later 2 messages displayed: Msg 1: Service transmission Restart in Park with vehicle @ zero speed. Msg 2: Shift to park or neutral Press brakes and select gear. (Center dash is the screen between tachometer and speedometer) Followed instructions, turned key to off position for a few seconds then started engine placed shifter in drive, accelerated engine to 2000 RPMs, car failed to move. Turned key off a second time, waited about 18 seconds for the mileage readout to clear then another 6 seconds (+-) for the outline light bars for the center screen to clear. Then when started it engaged a drive gear. Even in residential areas there are large trash trucks and large delivery trucks hurrying about, added to this vehicle faulting in roadway much less a center lane on the interstate with no time to pull out of traffic. Don't trust the car seat and booster seat even with air bags to save your children. Action is required to remove these vehicles from service after it has been proven the manufacturer cannot supply the dealership with a successful repair for a well documented failure of a common safety hazard in many of their vehicles. The dealership did not duplicate the problem but did confirm all of the information supplied them matched with the faults stored in PCM Memory. Not being able to duplicate leaves the Technician with just an image of the perils these faults puts the operator and public in, Catastrophic. No specific component could be proven at fault, with vehicle operating normal. After a diagnostic fault code retrieval the option was to allow them to spend maximum 6 hours in electrical testing to verify integrity of electrical connections and components. Trust and confidence in an organizations leadership to accept responsibility for mistakes

While stopped at a stop light the car just died, no warning lights. It just went from running to dead. I was blocking a lane of traffic and could not put the car in neutral as nothing was working. I had to call for police assistance due to traffic and being in a vulnerable position, he was able to manually put the car in neutral and push me onto the grassy median to wait for a tow truck. After I had my car towed home I was able to jump start it with jumper cables.

While sitting in a parking lot waiting for my children after school my vehicle went from running to dead. No warning lights just dead. As this had previously happened to me I found someone to jump may car and it started right up. It is as if the battery just dies and the car shuts off but nothing works. BUT when I had the battery checked it was found to be in good working order.

Driving on the highway fortunately about 20 MPH and the jeep Cherokee limited died while moving. Could not restart it and had to get towed off the highway . Jeep dealer said it was because of a dead battery that could not hold a charge. Never in 4 years had a problem . Not sure why a dead battery would cause the jeep to shut down completely while moving. Battery replaced and now the radio is dead according to the dealer . Have not picked the jeep up yet

Questions answered in order: Major component glitch, messages for most components appeared on screen, Air bag, Transmission, zero speed, annunciator alarming, will try to duplicate and take pictures. Car stalled in road as driving. In process No indication prior to failure, all at once.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the steering wheel was pulling to the right and the left. The contact stated that the movement was very slight; however, the failure required corrective steering to maintain the position in the lane. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, but the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 12,000.

Ptu transfer case failing at only 79k miles may case other issues

Ptu transfer case failed ad leaking 79k miles obviously it’s pre-failure. Girl friends car in shop for same reason and others online stating same issues as the 2014 recalls

The electronic parking brake came on while turning slowly. It triggered an error code in the Shift Solenoid A Control , error code P0973. When I turn off the car, wait then turn it on again, it works fine. This has been happening for about 2 years every few months. I took it to the deal when it happen a few months ago, but they couldn't reproduce it. It happens randomly. The vehicle has not been inspected for this occurrence. There were no warning lights or messages prior to it happening.

I know there is a recall for the air bags and my air bag light came on and said service airbag’s system. I read y’all’s article that says keep a watch on my dash board and this is a safety concern and very dangerous if i wreck or someone wrecks into me and my airbags don’t go off.

One day as I was leaving out of a store parking lot I pulled into oncoming traffic and my emergency brake automatically turned on and stopped me in the middle of the road. This situation was extremely hazardous for me and my [XXX]. I am now aware that the emergency brake automatically engages if your car is not secured (door(s) is still open). I believe this feature is very dangerous and should be fixed immediately. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving down I-55 S in Marion, Arkansas on 21 September 2023 at 620 in the morning headed towards Memphis when I heard a crack and glasses shattering above my head. I knew my sun roof had to have been broken. I pulled over and opened the automatic shade and my entire sunroof had been shattered. The inside of my car was completely covered in glass. There was no object that I saw that could have done this, it was roughly 65F outside, at 620am, with clear skies. I had to drive back to my boyfriends house in Marion to leave the car in his driveway and call my insurance company to file a claim and reserve a rent a car. There is still glass shards sticking out of the sunroof, which I cannot remove without injuring myself or furthering damaging the roof. The car is currently available for inspection and hasn’t not been inspected. There was no warning signs. I had opened my sunroof just last week and had no issues, there wasn’t any cracks or damages. I was driving roughly 70 mph and had several cars around me including a semi trailer, had I not had my shade closed I would have been covered with glass and may of gotten glass in my eyes which would have impacted my ability to see and may have caused an accident.

Recently a light for Service 4 Wheel Drive came on in my 2019 Jeep Cherokee. Since my Powertrain warranty is out of reach by 3,000 miles (63,000 miles) I am now forced to pay over $3,000.00 out of pocket to replace the PTU on my 2019 vehicle that only has 63,000 miles on it. The recall for earlier models does not cover they year of my vehicle, but I feel that it may not have been fixed with the 2019 model. If the PTU would have gone out while driving, I could have lost complete forward movement of the vehicle and it could have put both me and my young daughter in severe danger. The Service 4 Wheel Drive light is now on constantly and I was given no other choice but to pay to have it fixed for the safety of my daughter.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the contact came to a stop sign and the vehicle auto-stop; however, while attempting to accelerate after coming to a complete stop, the vehicle stalled. Additionally, the emergency warning brake light illuminated intermittently. The vehicle was taken to the dealer; however, the dealer was unable to diagnose the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.

This is my second complaint regarding a Jeep and this time about a 2019 Jeep Cherokee 4x4 Limited, I turned in a complaint re: 2019 Jeep Compass as they both have the same problem. The stop/start system has drained the secondary battery, in turn draining the car battery, in turning almost killing the alternator, The failure left me in the middle of a busy intersection with no possible way to restart the car. It could easily have gotten me killed. There was no warning , no light, no nothing. There is an extreme failure in this system and I want to know why the mechanics for Jeep do not tell you that the secondary battery is a problem and will be again as it isn't changed out when the car battery is replaced. (the demise of which is a result of the failure of the secondary) t is a n unnecessary and a lousy one,

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle randomly accelerated. The RPM had increased to a high level. The 4WD service message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving at an unknown speed, there was an abnormal dinging sound. There were no warning lights illuminated. The vehicle was taken to the same local dealer, where it was determined that the PTU was blocked and not working. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 114,000.

I received a warning light on my dash board SVC 4WD. I took my car to the dealership and was told I need my PTU replaced and the cost was estimated at $2,255.67. I did some reach and found a recall for this same issue in earlier vehicle year models. I am frustrated by the fact that my Jeep is obviously having the same issue and could potentially put my safety at risk yet my vehicle year is not recalled. I am forced to pay thousands of dollars out of pocket because my vehicle model isn’t recalled. I need action taken to have my vehicle recalled so that my Jeep can be repaired.

The contact owns a 2019 Jeep Cherokee. The contact stated while reversing at approximately 3 MPH, the parking brake light illuminated, and the parking brake independently engaged. The contact turned off and restarted the vehicle and was able to disengage the parking brake. The contact stated that the failure was intermittent, however the parking brake had recently engaged while the vehicle was rolling forward in neutral while going through a car wash. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Action Number: PE22009 (Parking Brake) open investigation. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.

My steering and braking go completely out of control when my Uconnect radio goes crazy and switches to different stations,modes etc. I lost control of my steering and braking which lead me to run a red light and nearly crash.

I find it very interesting that no one ever called me and you have closed my case . I wrote to you & told you the dealer on St. Thomas did not do windshields , Carribbean Auto Mart zip code 00802. I purchased my car at Arrigo in WPB , FL 33411 . I recently relocated to STT and shipped my car here. A 12 inch dead branch (which I have kept) hit my windshield and caused this damage on the inside and out. Obviously , the windshield was faulty or this serious damage would not have occurred, causing glass chards to come inside the vehicle. I have received no assistance from you have spoken to numerous outsourced customer service agents that I could not hear because of the chickens in the background and now you have closed my case. I was without a car for 3 weeks as the windshield was unstable and I could not drive the car as it was unsafe . I had to order a windshield and have it shipped here and installed. I would like to be compensated for my windshield and would like the address of your safety engineers to send the stick to them . Had it hit on the drivers side I would have been injured. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Radio functions are not working which includes GPS, general radio functions such as stations and volume, Bluetooth functions that interfere with basic safety and communications. Almost all functions of this car flow through the radio.

The contact owns a 2019 Jeep Cherokee. The contact stated while attempting to start the vehicle, the PUSH to START button failed to function as needed. The contact stated she replaced the batteries in the key fob; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.

The car lost acceleration power when driving, showed no codes, and displayed a message to shift to park and restart car. This incident happened twice including after the car was taken to the dealer, who could not find anything wrong with the car. A google search revealed several 2018 vehicles with that problem and a recall for 2017 models and earlier; however, the 2018 model has not been recalled and should be.

I know it's on recall last year but it's happen when driving on freeway over 70miles per hrs and I can feel my steering wheel like not turn like something stop the steel then I can turn or change line on the freeway

Power transfer unit bad. Confirmed by independent repair shop. 4wheel drive unavailable and service 4wd lights illuminated on dash. Part on back order with no release date.

I believe my PCM went bad.

We were driving down the road at about 60MPH and the engine just quite running. With the flow of traffic, I was almost hit in the rear end, but I was able to safely move to the shoulder of the road. The car would not restart and we had it towed to dealer. The dealer informed me it needed a new engine. Upon inspection and removal of the head of the engine, the #3 cylinder piston was melted and had zero compression and the #1 cylinder piston was partially melted and had zero compression as well. All regular maintenance was performed on the vehicle. We have the 2.0l vin N. No warning lights or codes were illuminated or present at the time of or after the incident.

PTU failure 4 will drive problem

The contact owns a 2019 Jeep Cherokee. The contact stated while driving from a complete stop, the accelerator pedal was depressed, and the vehicle failed to respond. There was no warning light illuminated. The contact depressed the accelerator pedal down to the floorboard and the vehicle responded, however, the transmission shifted hard. The contact stated that the transmission was not shifting into the intended gear while driving at various speeds. The dealer was notified of the failure. The vehicle was not diagnosed. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Driving with my children and car started to shake a little when getting on highway, while on car started shaking violently and felt was going to die. I had to drive like that to get to an exit and was able to pull over. Turned the car off and turned back on. And same, then check engine light came on but not flashing. After getting it to a mechanic and the dealer was told my cylinder blew. And the engine is done. Felt that was a safety risk for me to driving with my children like that and now we are without a car. If someone maintains their car and gets regular oil checks then how is it possible for an engine to blow.

While stopped at a stop sign, my emergency brake came on by itself and would not release. I was able to shut the vehicle off and then release the brake.

The contact's daughter owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, there was an abnormal sound coming from underneath the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a crack in the exhaust pipe and that the exhaust system needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and advised the contact that the VIN was not included in a recall related to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.

My breaks make metal on metal sound when breaking. Dealer has confirmed and attempted to fix 6 times the last time they had my Jeep 12 days I got it back this past Friday and still makes the same sound. Makes me feel very unsafe and it appears the dealer has no fix for this

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the steering wheel seized. The contact was able to veer to the side of the road. The message "Service Power Steering" was displayed. The contact was able to drive to the residence. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.

Lug nuts swelling making tire removal impossible.dealer changed with special tools at a cost of $231. This is a safety issue as flat tire unable to be changed.

SERVICE 4WD LIGHT CAME ON. JEEP DIAGNOSED IT AS A BAD PTU. NEEDS TO BE REPLACED. SOUNDS LIKE A VERY COMMON PROBLEM FOR JEEP CHEROKEES IN EARLIER MODEL YEARS AND SPECIFIC VIN#'S IN 2019. THIS IS A VERY COSTLY REPAIR AND IT IS AT NO FAULT OF MY OWN. NOT TO MENTION THE HUGE SAFTEY ISSUE IT COULD HAVE CAUSED IF MY VEHICLE LOST POWER WHILE DRIVING. JEEP NEEDS TO DO SOMETHING ABOUT THIS.

Has similar defect as Jeep Grand Cherokee recall X81. Jeep refuses to admit the issue and is trying to charge customer $3500 to fix the issue. Leather is separating from dash.

I was driving my 2019 jeep cherokee on a very busy road when my car came to a screeching stop while in drive and began grinding it would only go in reverse the transmission blew it only has 23000 miles on it currently it is a big safety concern

I was driving on the highway when all of a sudden my car just shut off. No warning or anything. My speed went from 75 miles to 0 in less than a minute.

Engine shut off unexpectedly, with no indication of a problem existed. After Jeep certified mechanic diagnosis, cylinder #2 failed. Results, engine failure, engine replacement. 63900 miles on odometer.

As accelerating to pass a vehicle, the car would not accelerate. When it eventually did, it was miss firing and still wouldn’t accelerate properly. This caused a hindrance to the flow of traffic and eventually lost complete power while on the highway. It was towed to an independent service center and he confirmed there was an issue with the engine, with no obvious fault of the driver. No warning lamps appeared prior to the failure of the engine.

My 2019 jeep Cherokee lugs studs and nuts came off while I was driving and presented a safety hazard for me. It’s dodge jeep grand Cherokee responsibility to pay for repairs. Thanks

I was driving and the car would randomly stop in the middle of the road, then I was unable to get it to start again unless i put the car in park turn off car and open door then restart the car. This happened multiple times, I’ve been to so many places to get help and they act like i’m crazy. It’s not consistent either. I had it happen this week but before that it had been 2 months. It has happened at least 20 times within the past year

Emergency brake automatically engages while driving or stopped at a red light. Vehicle must be put into park and turned off in order to override this failure. This puts myself and others as there is no warning of when the emergency brake will engage and causes me stall unexpectedly. Component will be inspected this weekend during my 40K service. Have had the Jeep since Feb 2023 and this has happened sporadically about 5-8 times since then

While driving at highway speeds the vehicle engine stalled. I was unable to restart the vehicle after multiple attempts during rush hour traffic. The check engine light is now on and AC has failed as well, vehicle was limped to a dealership. There was a known recall that was repaired back in 2018 on this vehicle but it appears to have come back.

Transfer Case assembly already needs to be replaced. The part has been on a nationwide back order and our vehicle has been in the shop for over 2 months. I’ve already read that this has been a recalled issue in earlier models.

When coming to a stop with engine running the car engine turns off

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25 MPH and approaching a stop sign with her foot off the accelerator pedal and slightly depressing the brake pedal, the vehicle inadvertently lost motive power before stalling. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred every day since. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,500.

2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.

Hard impact to front of car during an accident, car was totaled by insurance, air bag did not deploy on drivers side. No issues with the car or warning lights on before the accident. No indication the air bag was not working properly.

The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.

My Jeep Cherokee stalled as I approached a stop light. I was able to restart.

While approaching a traffic light, the jeep just stalled. After trying to restart, the vehicle had no success proceeded to use key for automatic start and system rebooted and was able to start. This was the second time it happened within a month the first time was also at a traffic light, the car just shut off there were no lights indicating there was any issue. Had taken it to an auto mechanic to run a diagnostic and there were no codes in the system. The second incident was yesterday 618 2023 and finally, the engine light has come on Went to an auto parts store had them run a diagnostic and the code was U11C2. The code had shown possible issues may be with the TCM faulty transmission control module, or the PCM. The powertrain control module was faulty. Other possibilities were circuit was poor electrical connection or harness is open or short it. Again, all pertaining to the transmission control module or powertrain control module.

Engine wiring harness caught fire with 14,000 miles

Extensive heat related damage to engine wiring harness, repaired at dealership due to no complete harness available.

Inspected engine wiring harness. Wires for ignition coils show heat damage and bare wires exposed. Unit has been parked for 2 months waiting on parts

I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.

November of 2022 my husband and I were traveling to visit his sister and tried to use the navigation system. It would not work, kept flipping back to the radio. When we tried to plug in our iphone and use car play to use Google Maps, the screen really went crazy, going back and forth between iheart radio and saved channels there and the maps and radio - making the navigation system and screen worthless.

On 6/13/23, i stopped to call my husband and suddenly the UConnect went crazy - calling my husband, hanging up and calling again, hanging up, calling again. I tried to turn the unit off - would not turn off. I drove to my local Jeep dealership and had Michael in service come out and look at my car/unit and the way it was going crazy. I tried to turn it off in from of him and it would not turn off. I touched the screen to see what would happen when I touched CLIMATE and it was going crazy also, my a/c was going on and off, the fan speed was going from high to low, and back again. I hit the button for navigation and it was bouncing all over the place. Having the screen constantly jumping from one to another, and constantly calling and hanging up with my husband is a safety hazard and I personally think that a recall should be done on the UConnect system in Jeeps.

I was driving to work and was stopped at a red light on a very busy road. The emergency brake engaged and then my car shut off. I sat around 10 minutes before it would restart. My brakes locked up and it wouldn’t let me do anything. I couldn’t even use my four ways. I was very scared that I was going to get hit because it just shut down on a very busy road. The throttle control warning light also came on and shut off after about 10 minutes. After work, I went to start my car and my battery was dead. I had to jumpstart myself to get myself home. My car doesn’t drive the same and seems like it is lagging. The problem has not been reproduced by the dealer. So far the dealership is the only people to look at the car and still cannot figure out what is wrong. This is the first time that my car has shut down while driving it but the dead battery has been an issue for a few months now and the dealership can’t figure that out.

The auxiliary battery doesn’t not work properly in the vehicle. The car has turned completely off or with the emergency break light on several times while driving when I come to a complete stop. This is a huge safety concern. This is my second battery and the dealership is saying it needs to be replaced. I purchased a brand new one last year.

As I was turning at an intersection, my battery light quickly flashed and the car stalled. This has happened 3 times in the past week. This is an obvious safety risk as the car would not move until I restarted it. I have read multiple issues of this occurring recently to other models of Jeep Cherokees

I have have a 2019 Jeep Cherokee Trail Hawk with the V6 Engine, On Sunday May 28th I was driving home and started to notice a burning rubber smell and when I got home I started to look at the Engine to see if a belt or something else was causing the smell then I noticed a oil leak. I called the local Jeep dealership on Monday the 29th and they couldn't get me in until Thursday June 1st. After they looked it over they called me to tell me The PTU P/N 68333255AE was leaking and also shows signs on Metal in the oil. They said it needed to be replaced. The service Rep said they couldn't order the part because they are on back order with no date of availability. The service Manager said they are well over 500 of them on back order. I'm still waiting on my extended warranty to approve the repairs and the dealer then to try and locate a Part. This problem had a recall on older models but this year was not included in the recall.

When I stop at a red light the engine goes silent, like it should, but three time in the past few weeks the car has completely died and not restarted as it was supposed to.

The Jeep has the auto start-stop system that turns off the engine when stopping for a prolonged amount of time but the car is still in drive. When I use this, the car often will lose all power when trying to restart and will take a moment before regaining power while I am at the stoplight. I also had a problem with the car starting in general. It will often lose power for a moment when starting. The battery is in good shape. It was just recently inspected while at an oil change. The battery is not the problem. The electrical system is (as I have read whilst doing research since this problem started).

The Jeep stalled when I went from a stop to starting after stopping for traffic, three times in the last week. It wouldn’t restart for 10mins. The last time it happened

The entire infotainment unit malfunctions, including the rear view camera, heating and cooling controls, navigation system, cell-phone service and radio-related controls. For example: the rear camera comes on when driving down the road, the heat comes on in the max setting (instead of the a/c) in the summer or the a/c comes on in the winter, the navigation system suddenly displays maps in far-away states, the car’s Bluetooth cell# pairing repeatedly dials the numbers in my cell contact list and the radio station buttons beep and keep rapidly changing the radio stations.

I was driving the Jeep Cherokee and it stalled while driving, and engaged the parking brake. I then had to put the vechile in park release the parking brake turn it off then on again in order to make it operational. Since then the vehicle has started to have issues with EVCS and breaking system. The vechile will stall and engage parking brake while idling, driving, or even in park. Having a vechile that engages the braking system automatically increases the risk of getting into a crash. This has happened numerous times and brought up to the dealership in which they stated the vechile was in need of an oil change.

My personal owned 2019 Cherokee has a bubbling/delamination issue with the infotainment screen. Screen has bubbles which obstructs the view for using reverse. The screen has visible obstructions which could render view and cause a crash, serious bodily harm, or death. This has been a ongoing issue with these screens and needs to be addressed before there is a death.

I took my car to the dealership for a recall on 05/01/2023, On May 2nd, I noticed the vehicle would randomly stall, and the battery light will come on, It did on a major freeway, I have the car towed to a local shop and after an extensive diagnostic, they told me, it was something with the TCM re-programmed or software issues, Now I'm afraid to drive because due to the defect, On Tuesday I schedule a service appointment to have them look into, I can still drive the car, however The stall still occur ramdomly

The car will start, drive for a minute or two and then the battery warning light flashes and the car completely stalls out and dies. This has now happened 3 times. Back in I believe January it happened and I replaced the battery, but then was told that the battery I replaced was actually still good (it had only been a year old). It then happened yesterday and then again today. I have taken it into the dealership and it is apparently still related to the oil consumption being way higher then it should be (which I was under the impression was fixed 2 years ago when I took the car in for it stalling out). This car is incredibly unsafe. It is unacceptable that it just turns off in the middle of the road when I am transporting my children. Ridiculous to be stuck with a car that has ongoing issues of this nature. The car is still a thousand miles from being due for a regular oil change and the dealership said it was completely out of oil when they looked today.

In the past 6 months I have had issues with my oil becoming completely empty in between oil changes. I get my oil changed regularly by the same company in our small town. One day I pulled up because my oil light had come on and I had almost 2000 miles until the next oil change. On the next oil change it did it and they came back and said that it was completely dry again. I had been stopping by them and having them checking the level once a week. Each time the oil level was down a little more each time. Then after a short trip out of town over the weekend I took it in that Monday and again it was dry. I have reported it to the dealership and never got a call back regarding it. I check online and noticed that there are a lot of complaints about the same issues. This seems to be an issue that Jeep is failing to recognize.

My car just stated acting up I got several warnings, start stop not working, all the systems falling, I have checked battery and alternator but not luck it still have the same issues. Transmission not shifting. It died while I have’s driving on a really busy highway, luckily I was able to pull over.

Failure Date: 03/06/2023 and before this date. The stereo was replaced and it had two recalls and my car vin was one recalled the recall was fixed but it’s been two years so the warranty out but same issue that was never fixed. I purchased my Jeep in 10/2018 and I have reported numerous times that my car stalls while driving on freeway or street I was told it was because it’s low on oil But all my warning lights come on and then the emergency brake comes on the the jeep stops and car won’t start. I took it to the local dealership in March and the technician did not find anything wrong. They replaced battery and the same day I got it back the car died.The problem still persists they had my car for two weeks, I got the car back on April 11, 2023 and April 12,2023 stalled again and lights come on and off. My lights or windshield wipers turns off and on by itself while parked, the techs say they can’t find anything wrong.Most recently since my vehicle has been stalling out while driving and the sterring wheel is locking up and the battery light comes on. This issue is now becoming very consistent and happening every day. The vehicle has stalled out on me in the past week numerous times in traffic. My engine light is on, auto start and stop system is unavailable and electronic stability control system is offline. I have report the development to my local dealership and they cannot correct the problem.This is a major problem and based on the research that I have done, alot of the Jeep Cherokees have this issue. This jeep is VERY UNSAFE AND IM AFRAID I WILL GET HIT IN THE BACK. Please explain to me how a jeep dealership can’t fix my car? My car is a lemon that I paid 26,000 dollars for

The PTU on my 2019 jeep Cherokee trailhawk failed at 53k miles. That is absolutely ridiculous. I’ve never even used 4 low or the locking rear differential before. The trailhawks have had these ptu issues for quite some time. You would think Jeep would have come up with a way to make the ptu stronger and more durable so owners aren’t having these issues. I’m glad mine was covered under warranty. If it wasn’t I would’ve paid around $4500 out of pocket to get it fixed. Jeep needs to issue an extended warranty on the whole powertrain system for the 2019 trailhawks or newer. They already issued a recall on previous years for the ptu.

Vehicle shut off while in drive, engine and all electrical power stopped.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 75 MPH, the steering wheel suddenly jerked back and forth and locked. The message "Power Steering Assist Failure" was displayed. The contact stated that he was able to pull to the side of the road by using an excessive amount of physical strength. The contact had found other means of travel, and the vehicle remained on the side of the road of the highway. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. The approximate failure mileage was 90,000.

When shifting from Park to Drive the transmission hesitates longer than expected before engaging. I have had many encounters after shifting to D and pressing on the gas pedal that the engine will rev up and then the transmission will engage.

The engine shuts off a lights and during turning on occasion presenting a very dangerous situation. This seems common in these jeeps

The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was at a complete stop at a traffic light, the vehicle failed to shift into the intended gear and the vehicle stalled. The contact was able to restart the vehicle, and the vehicle responded as needed; however, the failure reoccurred while at another complete stop. Additionally, the contact stated that the vehicle hesitated to respond while driving from a complete stop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 80,000.

Warning lights for multiple electric systems including Blind spot monitoring, throttle control, stability control, and transmission all came on at the same time. Windshield wipers turned on on their own, car started behaving like it was neutral when in drive (would rev instead of accelerate when pressing gas pedal). After pulling over and turning the car off, car would not restart, brake pedal would not engage to attempt restart. Left stranded on side of road. Vehicle just crossed 37k miles.

Vehicle stalls while driving. Check oil light not alerting driver of low oil resulting in frequent stalls while driving or idle.

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle stalled while at a complete stop. The battery warning light and the check engine warning light were illuminated. Additionally, the contact stated while driving at various speeds, the vehicle failed to respond while accelerating. The traction control and check engine warning lights were illuminated. An unknown message was displayed. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed; however, the check engine warning light remained illuminated. The contact stated that the failure had been reoccurring and the vehicle was hesitating while starting. The vehicle was taken to the dealer, who informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 18V739000 (Power Train) because the VIN was not included. The manufacturer was notified of the failure and advised as the dealer. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 63,000.

When vehicle is in idle mode it completely shuts off causing risk of a accident

4*4 SVC WARNING, Many JEEP CHEROKEE 2019 have this problem (Power Trans Unit problem). Please check this problem. We need RECALL.

Svr 4x4 transmission issue

Re: Safety Concerns Regarding Jeep Cherokee 2019 Engine Misfire To Whom It May Concern, I am writing to report a significant safety issue regarding my Jeep Cherokee 2019. I bought the car new and have always serviced it in the official dealer. Recently, my vehicle began to misfire while I was driving, which caused me to feel unsafe and concerned for my safety. Upon taking my vehicle to the dealership, I was informed that the engine needed to be replaced. The dealer service report showed that the cause of the issue was a P0302 cylinder 2 misfire code, and that the engine was misfiring. Additionally, the report indicated that there was only 75 psi compression on cylinder #2 and 40% cylinder leakage. My car had only slightly exceeded the mileage limit of the manufacturer's warranty, which was for 60,000 miles, at 60,800 miles. However, the warranty did not cover the cost of the engine replacement, which was approximately $13,000. This safety issue is concerning because the engine misfire could cause the vehicle to suddenly stall or lose power, which could result in a serious accident. Additionally, I am disappointed that the warranty did not cover the necessary repairs, and I was left to pay for such a significant expense for a vehicle that is only a few years old. Furthermore, the manufacturer has offered to pay only 50% of the cost of a new engine, which I do not believe is fair or reasonable. I request that the manufacturer reconsider its decision and replace the engine at no cost to me. I urge the National Highway Traffic Safety Administration to investigate this safety issue with Jeep Cherokee 2019 engines to ensure that other drivers do not experience the same safety concerns. I believe that it is critical to ensure that vehicles are safe for drivers and passengers to operate. Thank you for your attention to this matter.

PTU went bad. Going to cost $3000+ to repair. Can’t use 4x4 until it is which is why I bought the Jeep. Seems like this is a common issue with the vehicle and wanted to report it.

Front driver side seat belt latch is not latching properly. Sometimes will lock and sometimes it won’t. The vehicle is 5 years old and Jeep will not cover under warranty.

Our dashboard displayed "CK 4WD " this morning. After checking the Jeep Cherokee manual we followed its urgent advice and immediately drove to a Jeep dealership fortunately nearby. While waiting, wanting to get a handle on what expense ws at hand I checked various YouTube and other internet posts, and became aware for the first time of recalls on previous years' Cherokee power case ( PTU's) . I asked for new part replacemet but the dealership parts manager said new parts were on "back order, "and could not say when the replacement could even be obtained. He said a "rebuilt" could be shipped from Florida and work completed by next Wedsday, a full week from today, 2-14-23. My car passed out of warranty a month ago, now at 61080. We are camping and home is about 900 miles from home now. Estimate on the job was $2397.03, but I believe the final bill will be a few hundred less because of the cheaper rebuilt part. The dealership gave us a ride back to the state park 8 miles away, where our camper is parked. The mechanic at the dealership said we shouldn't have pulled our 2500 lb camper trailer with the car, though Jeep had promoted the Cherokee with towing package we bought as rated good for 4500 lb., pretty far below the weight of a packed trailer. I'm only aware of a safety issue now described in the existing recall of where the tow vehicle could suddenly go into neutral and lose all power, meaning to me that our brakes and brake lights might suddenly not function which could be catastrophic even under light traffic, and unthinkable on any big city throughway. The dealership said they made several calls on our behalf to try to expedite getting a new part but only could get the rebuilt PTU. We really had few options.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 20 MPH, the vehicle decelerated, lost motive power, and stalled. The contact stated that the oil and battery warning lights were illuminated. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer that the vehicle was purchased. The Kia dealer was unable to diagnose the vehicle and determine the cause of the failure. The vehicle was then sent to an unknown Jeep dealer where the vehicle was awaiting diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The vehicle would overcharge in which made the vehicle loss all power,lighting, and steering control. U had to come to a complete stop and restart the vehicle which would put it into limp mode and not handle properly

Electronic steering warning light came on. While driving the steering wheel tightens then loosens. It has not been right since the recall was on it and it was taken and repaired.

The power transfer unit (PTU), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. I was informed by the dealership that the part is on an undermined backorder due to this being a common issue. Fortunately the failure occurred just prior to the expiration of the powertrain warranty.

Power Transfer Unit Failure. Grinding and slipping. PTU accuator motor failure first, then slipping occured. Leaking oil from unit

A SVC4WD light started intermittently coming on. A message would follow on the dash that 4wd was unavailable. The diagnostic error code was C14A7-97 for the PTU. This vehicle has 90,000 miles and most of them highway. No off road or aggressive driving. Very concerned that PTU will fail at high rate of speed. Dealership will not acknowledge known PTU issues with model despite having 3 vehicles in for same repair. Extensive cost and part unavailable makes repair prohibitive immediately so very dangerous.

I was stopped at a light and was pressing the gas to go forward. The electric parking brake turned itself on for no reason. I had to turn the car off and restart it while still at the light. fortunately i was not out in the oncoming traffic when this happened and also there was no one behind me at that time.

At 35,000 miles the vehicle started vibrating when applying the brakes brought it in for service and I was told that the rotors are warped but brake pads are like brand new they said. Dealership said the brake rotors should be good for 70,000 miles but the factory installed defective rotors now they want me to pay for a complete brake job at $600 do you know what state it that a lot of customers are coming in with this problem why should we be burdened with it? It’s their mistake, and it should be rectified.

The contact owns a 2019 Jeep Cherokee. The contact stated that he observed a puddle of fluid on his driveway. The contact checked and found that there was a crack around the rear differential housing. The contact stated that the fluid was coming from the crack. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there had been an impact that had caused the crack. The contact stated that neither he nor his wife had driven the vehicle and made any type of impact to cause a crack to the differential housing. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 49,100.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 75 MPH, the hood on the driver's side unexpectedly opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.

Was driving 57mph when the jeep just stopped running. The battery light came on so I pushed the gas peddle to see if it was working it was not. Cars behind me traveling the same speed. Almost got rear-ended before I was Able to pull off the road. Car will not start now. makes a humming/buzzing noise.

For the passed few months (beginning Sept 2022), my cars temperature gauge inside shows that its running hot even when there is coolant present. When checking the coolant prior to taking off the cap, the conatiner looks empty. However, when i take off the cap there is a gurgling noise and the container refills on its own. Unfortunately. I've had to add coolant to my car every 5-10 days to make sure it stays full because it constantly says it's hot, all the way to the H. Since then there have been a list of other issues: 1. heat has randomly stopped working and the check engine light has come on. 2. Error message saying automatic stop/start is unavailable and service stop/start 3. Lots of jerking when pressing the gas petal to accelerate and you can hear the gears trying to move, but it gets stuck at 1 number and then a hard jerk 4. Ticking/knocking sound when driving (started 1/1/23) 5. When using the dash screen, it randomly blanks out and I am unable to see/hear until I restart the car 6. Seatbelts lock when trying to put them on after starting the car. The belts will not move and it cannot be put on until after I move the car in reverse/drive.

Alternator went out, car doesn’t start at times, electrical issues as well as battery draining.

Ever since I bought this, the battery keeps dying. There is something in the electrical that keeps draining the battery. I went online and typed in "2019 Jeep Cherokee battery keeps dying" and there are HUNDREDS of people with the same problem as mine. I went to AutoZone and had my battery tested. The man tested the battery and it was fine. He told me that something electrical was draining the battery. Can you help us?

MY JEEP HAS BEEN IN THE SHOP 5 TIMES IN THE LAST 6 MONTHS. THE ENGINE STALLS OUT AND THE ENGINE MAKES A KNOCKING SOUND. THIS MORNING, 12/20/22, I WAS DRIVING TO WORK AND WENT TO SLOW DOWN FOR A RED LIGHT AND THE EMERGENCY BREAK ENGAGED AND THE JEEP STALLED OUT. I WAS ALMOST REAR ENDED AND COULD HAVE BEEN INJURED. NOW THE JEEP IS DINGING AND THE INDICATOR LIGHT IS FLASHING SAYING" SERVICE PARK BREAK". . THE DEALERSHIP I BOUGHT MY CAR FROM REFUSES TO ASSIST ME ANYMORE AND I AM AT A LOSS.

This vehicle equipped with turbocharge. On 3 different occasions vehicle stalled instead of accelerating while pulling out into traffic from a stopped position. Message appeared saying "Service electronic throttle". Also, ESS symbol came on in red where warning symbols appear at the same time.Later, that went off and electrical symbol came on, looks like lightning bolt. Engine did restart itself after about 20 seconds, with vehicle shuddering rather violently. This could have caused a serious accident.

I have problem with my ac stop work after next day i went to change my oil on the dealer , now work and stop work , they said i need to pay 100 for let me know what is the problem , also the star/stop not work for long time ago .

The vehicle shakes and pulls Riverside auto marinette Wisconsin said 2600.00 to fix the rack and pinion

Service 4WD light keeps coming on.Took it to auto center for check. C14A7-97 error showing up. There is a problem with the Power Transfer Unit on 2019 Jeep Cherokee Trailhawk 3.2 V6 with 80,000 miles when first star. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries.

My air bag light keeps coming on staying the air bag sensor is off.Thst could cause a major problem if I were to be involved in an accident.My transmission is jarring bad feeling like I've been hit.This scares me every time it jars.This could cause problems in any situation involving me mashing the gas because there is a delay in aerating.have spoken to my dealership about these problems.

The parking brake automatically engages while the vehicle is in MOTION. This is extremely unsafe as I have to shut off the engine and turn it back on in the middle of the road.

Brake Booster leak. Yes safety could have been at risk if I didn’t take it to the dealer myself since there was NO notifications saying there was a problem. I took it in because brake was stiff and car wouldn’t start when cold outside. This was confirmed at Chrysler dealership it was a leaky brake booster. Car is only a 2019 with 20,000 miles. Dealership wants to charge me $1295! Also had to take this car in on the same day because stop/start wasn’t working properly & dealership told me I needed new sensor for $365. This shouldn’t be happening to a 2019 with 20,000 miles. Please look into it and let me know if this brake booster can be put on the recall list so I can recoup my hard earned money back. Thank you!

My car shut off in the middle of transit. After multiple attempts to restart the car, and “jump the battery” with car cables, it was unsuccessful in starting the car. The car was towed to a dealership, and it was determined that a battery was needed. After picking up the car and driving off the lot, I noticed that 1) a dashboard indicator light (“service shifter”) was on—and would not go off, 2) I have lost access to my back up camera, 3) All of my gear shift lights are on, and will not go off. My car is unsafe to drive because: (A) I do not have visibility of my digital speedometer, making it difficult to concentrate on driving and taking the time to attempt/be accurate with the analog needles hinders concentration and focus on driving within the speed limits. (B) My back up camera is disabled, making it near impossible to determine proper parking distances from other vehicles, and oncoming traffic, and individuals. (C) It is impossible to know what gear I am in because all of the lights on the gear shift are on. This poses a serious danger while attempting to properly navigate the vehicle in any direction.

When stopped at multiple ref lights having my foot on the break pedal the car suddenly accelerates on its own and stays at 2000 rpms. This does not go away and the car must be put in park and turned off for the issue to stop.

The power transfer unit (PTU), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. Yes - currently at Lithia Jeep in Bend, OR where another Jeep is in for the same safety issue and has been deemed unsafe to drive while waiting for a new PTU to come in. 4WD Service light was on.

Steering is jerking from left to right and hard to keep straight. Feels like you're fighting the wheel. Steering wheel tightens and can be hard to keep on the proper side of the road which is dangerous. Reported to dealer shortly after I purchased car. No action was taken by dealer.

The electronic parking brake error system keeps coming on while I am driving. The warning lights come on for no apparent reason. Once, when I was about to start up, and about to drive, the parking brake slammed on violently. This has not happened while I am driving. Just the error and warning lights have come on while driving. The dashboard engine light comes on. I get an error P0973. Shift Solenoid A Control Circuit Low.

The engine dies without warning while driving and it's burning gas much more than usual. Car has been brought back to dealer with no lasting remedy. One dealer blamed it on a built-in function which causes the engine to stop if the oil level is low so that the engine doesn't burn up, but the oil level was fine. Another dealer said the it was the "auto on/off" function that is controlled by a separate battery that could be bad or the switch that controls the "auto on/off" function, but did not fix it.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle was jerking, and the engine revved inadvertently. The contact also stated that when she applied the brakes, a loud abnormal noise was heard. After parking the vehicle, the parking brake engaged independently. Additionally, the contact also stated that she needed to refill the engine oil on a weekly basis. No warning lights were illuminated. The vehicle was taken to a local dealer on two different occasions; however, the failure could not be duplicated. The vehicle was then taken to Lone Star Chrysler Dodge Jeep Ram (8811 Interstate 35 Access Rd, San Antonio, TX 78211) where various unknown repairs were performed; however, the failure recurred. The contact stated that she was offered to trade in the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 19,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while stopped in traffic, the vehicle lost electric power and shutdown without warning. The contact stated she moved around the battery cables and the vehicle was able to restart. The dealer was contacted and stated that the VIN was not under recall. The manufacturer was contacted and stated that the VIN was not under recall. The failure mileage was unknown.

My car shifted into neutral while driving and flashed "park to shift to drive" on the dash. I had to park, turn the car off, then turn it back on in order to drive. This happened 7 times trying to get home. The next day it just shut off while driving and the check engine light came on. I could have been rear-ended or caused an accident. My car would not accelerate until it was turned off and back on. I had people blaring their horns and swerving around me. The dealer told me the codes were an evaporative pressure switch and CAN bus code. They diagnosed the CAN bus issue as the PTU and replaced it. When I picked up the car, I had a rattling noise under the hood. I took it back to the dealer. When they fixed it, the ESS (Engine Stop/Start) was no longer working. A few weeks later, the jeep won't start and can't be jumped by other vehicles. Roadside assistance could get it started, but as soon as they disconnected their commercial jumper, it died. Had to tow back to dealer. Now I am told it is the alternator and battery.

The alarm of "4WD system not available. Service required" is shown in the panel. Went to my Jeep dealer and check the issue. After revision they said that the problem is with the PTU that needs to be replaced. Checking in Internet, found that problems with the PTU is a recurring issue with the jeep cherokee. I found a recall for this problem and my VIN is not included, but the safety problem is there. I would really appreciate if you can help with this matter. Thank you.

Hello -- My Jeep has had a repetitive issue with the Start/Stop system since I took ownership. In recent months, my vehicle has stalled on two separate occasions by completely shutting down at a stop light. First the "hood switch is open" alert comes up, then an emergency braking alert comes up, all while the vehicle completely shuts off as I am accelerating. This is extremely dangerous as it could definitely cause an accident as I'm mid-intersection. I have taken my vehicle to Jeep to complain of the issue, but they have let me know that the vehicle is not recording the error codes and there is nothing to be done. They literally send me home to continue driving it and have the stalling happen again. I have done extensive research and found that I am not the only Jeep owner with this issue. In fact, they have also gone through very similar frustrations with the dealership as they state there is nothing to be done. From my research it looks like it could be the IBS connector (intelligent battery sensor), but it also could be a poor electrical system. Please help.

The contact owns a 2019 Jeep Cherokee. The contact stated that while in for a routine oil change it was discovered that oil was leaking from the rear main seal. The vehicle was taken to the local dealer who confirmed the leak and indicated that the rear main seal needed to be replaced. The vehicle was not yet repaired. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 116,000.

power steering went out while driving down the interstate at 70 MPH. The dealership said that the rack and pinnon had to be replaced. The Jeep has less than 60,000 miles on it. This is unacceptable for a product of this expense and quality.

While driving, my car had a service light come on that said "4WD System Unavailable Service Required" meaning my 4WD randomly stopped working, my transmission has also randomly been slipping. My car was purchased from a dealer, brand new, with 16 miles on it- several which I put on it while test driving. I have had nothing but trouble with it since purchasing and now at 74,3XX miles on it, I am yet again having issues. When codes were ran, it came up as a Drive Train Control Module code and says PTU- Motor- Component or System Obstructed or Blocked. The dealership told me the cost would be at least $2,200 to fix the issue and the part is backordered which makes me think I'm not the only one having this issue. I cannot afford to keep fixing the random things that happen to my car that should not be happening to a vehicle that was purchased brand new and has been gently used. There are recalls for this same issue on other VIN numbers of this vehicle, I feel like there should be more recalls issued.

Vehicle auto stop/start malfunctioning. Vehicle has shut off while driving. Vehicle has shut off while coming to a stop. Vehicle fails to start with auto stop/start feature. Vehicle currently won’t start.

I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!

When stop/start feature is active and I have come to a stop typically engine turns off and back on within a few seconds. Lately if I do not take foot off break in time it will stall. After stall I am able to restart car.

Problem with Transfer Case, Transmission, code C14A7 PTU, I had my engine replaced a couple of years ago due to excessive oil consumption. I am currently going through oil checks again due to excessive oil consumption.

6/15/2020 24793 miles, while driving battery light came on jeep stalled. Started back up and while accelerating battery light came again and stalled. Took to Jeep dealership, they said batter had low charge. 6/3/21 31567 miles start/stop light came on . Tech found nothing 8/25/21 33881 miles check engine light came on Electronic throttle body control system replaced by Jeep, had to pay out of pocket !!! 10/27/21 35278 miles while slowing down door chime went off battery light came on and Jeep stalled. Tried starting back up it was hesitating finally started would happen randomly. Tech not able to duplicate 6/29/22 40866 miles Vehicle does not accelerate at all different speeds, same issues as before, Jeep relearned ETC Under warranty from 8/2021 replacement. 7/5/22 40959 miles while driving vehicle does not accelerate properly gas peddle to the floor speed does not go up but rpm’s at 4000, has to pull over several times and restart vehicle. Jeep could not duplicate 9/16/22 43500 miles vehicle was not accelerating would not go over 40, rpm’s going over 4000 , making loud engine sounds, stabilization light came on along with message 4wd not in service. Jeep said they couldn’t duplicate issue. Will hold overnight. Still awaiting answer. This is a major safety issue, putting me or whoever is driving along with passengers at risk, if vehicle isn’t accelerating not able to go on highways, driving is limited due to not knowing what to expect. Driving through intersections very risky, have to make sure no one is anywhere near to being close because I don’t know if I will get out of the way On time! Jeep dealership aware of the issue, since they replaced throttle body in 8/2021. But I believe all of the symptoms from the beginning are all linked to this issue. Stalling is a major safety issue. I bought a new car for safety reasons, to be reliable on a new car. Unfortunately I am not safe nor do I feel this car is reliable!

tire explode , come out of the rims , damaged rims, bumper,motor cover ,alignment, brakes , fender, all the moldings, destroyed the under wheel well and damaged the power steering .

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 2 MPH in a parking lot, the parking brake inadvertently engaged and stopped the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle needed the rear brakes and calipers to be replaced. The vehicle had been repaired. The contact stated that the inadvertent parking brake activation had reoccurred. The contact researched online and related the failure to NHTSA Action Number: PE22009 (Parking Brake). The manufacturer had not been informed of the failure. The failure mileage was approximately 46,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle made abnormal sounds while driving. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced after an oil consumption test was performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,082.

I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.

Both front doors fill with water in even the lightest rain. A health emergence is developing due to mold forming. Additionally, any/all electronics in the door are likely to short out causing many safety issues if this known problem is not addressed by the manufacturer .

The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.

Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up.

About 1 year after purchasing 2019 Jeep Cherokee, the SUV would stall. This is what happens: stopped at a red light or a stop sign. Foot is on the brake. Once the light turns green , or I can now process beyond the stop Sign, I lift my foot off the brake, to the gas. As soon as my foot is lifted from the brake. The auto park/brake goes on. The brake pedal gets stuck. I am not able to drive. The light turns orange for the parking brake(was not prior) the light turns orange where it states “PULL ON (P) “. Cars in back of me start to beep their horns. I have to then put the car into park (it is currently in drive) . After placed in park, I have to completely turn the engine off. Restart the car/SUV, then go back into drive. There has been times when I was not able to do this (ie restart the SUV). I would have to spend several minutes trying to push (pump) the brake a few times that is locked now. I only have to do this when I am Not able to put the car into park from drive before restarting the car (SUV). This happens without me even adjusting the Brake / Park that reads “PULL ON “ with a “P” and circle. Meaning, the parking brake light is not on when this happens; it is off. I Have brought to the dealership and told they “cannot replicate the problem .” They explain “diagnostics “ were run and there is no issues. I thought maybe it has something to do with electrical and the engine shutting off automatically while stopped a light. I asked if this feature could be turned off and was told by the dealership it could Not be. Meaning, the feature where the car engine shuts off when stopped at a light . No resolution; dealership overall dismissive of concern. Recently have noticed rarely that the lane change departure feature will not light up or alarm when there is a “blind spot” and a car present. This was a new purchase in 2019 and was not a used car purchase. The year of the car is a 2019.

The automatic start/stop feature shows a warning on the dashboard. The vehicle cut off completely at a stopping point 3 times on me. It’s not suppose to cut off completely, when I took my foot off the break and or pressed the gas the vehicle did not move nor was it still running.

I was driving under the speed limit at night after work and a bull Elk piped out running at fun speed. I barely had a chance to put my foot on the break. I had to a head on collision. My 2019 Jeep trailhawk front airbag deployed. My driver side knee air bag blew my ACL. I no longer have one in my right knee. I have to get a new ACL from a donor “Cadaver” from my understanding the brand of knee airbag are recall. Takata brand. They explode when deployed. It caused multiple problems in my leg. I can’t walk

Service 4wd light came on. PTU needs to be replaced. No dealer within a 20 mile radius had loaners and only 1 had an appointment before October. This is the same issue that was covered in 14-17 jeep recall 20V343 and is now happening in later models. Dealer has had car for 2 WEEKS while i pay out of pocket for a rental. Warranty will only offer $40 per day reimbursement. I am in NY there are exactly 0 rentals for that price. I should not be paying out of pocket for something that should clearly have a recall... AGAIN. On top of all this i have not spoken to my case agent once. Always "on phone" when i call. This is absolutely ridiculous.

At @45,000 miles the 4WD system unavailable service required message and svc 4WD message came on, then every time the Jeep was driven messages would come on. Dealer replaced the PTU. NHTSA has already had a recall on Jeep Cherokee PTU's, but only to model years 2017. I believe Jeep still has a problem with the PTU and the recall should be reexamined to include years to at least 2020.

This Jeep is going to kill myself and or my family. 1st I have already have had the tranny recalibrated less then a year ago and once again it's shifting rough around the same spread 47-53 miles per hour. 2nd. Since the day this was purchased in Dec of 2019 with 10 miles on it. There are dead spots in the acceleration. We have almost been hit a few times as the vehicle will not react to pushing on the accelerator. The recalibration of the transmission does not affect the dead spots that are in the acceleration either. They continued to be there. I cannot afford to keep taking this vehicle into the the shop to have it recalibrated 2x a year. Theese deaths trap should be recalled or removed from being driven as they are going to kill someone. There is no approximate days as it is a daily occurance since purchased.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 30-35 MPH, the vehicle lost motive power. The contact was unable to veer to the side of the road and activated the hazard lights. The contact stated that he was able to restart the vehicle after approximately 25 minutes. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall as it had already been completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 55,000.

The multifunction display delaminated after 30 months of ownership. This caused random phone calls, changes to the navigation settings, seat heater functions to randomly come on/off and constantly rotated through various settings. The results of these daily occurrences have caused very dangerous distractions. More than once I have drifted out of my lane trying to stop things from changing.

When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer Nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors June 20 2022.a weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly.Less then 1.5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls

DROVE VEHICLE AND VERIFIED NOISE. RACKED VEHICLE AND CHECKED FOR THE CAUSE OF THE NOISE. FOUND THE PTU OUT PUT BROKEN INSIDE THE PTU, ALSO CAUSED DAMAGE TO THE DRIVE SHAFT. SMOKE IS FROM THE PTU FLUID LEAKING OUT ALL OVER THE EXHAUST SYSTEM AND Note BURNING OFF. NOTE CHECKED FOR THE CAUSE OF THE PTU FAILURE AND FOUND THE FRONT AND REAR TIRES DIFFERENT CIRCUMFERENCE. TIRES WILL HAVE TO BE REPLACED TO PREVENT DAMAGE TO THE NEW PTU

When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.

The Jeep auto restarted after a sitting at a red light then the car shut off and would not go. The accessory lights were still on and the dashboard indicated the emergency brake was on. Pushed the restart car button but the car did not respond. I manually turned off the emergency break and waited a minute then the car restarted after pushing the button. My safety was put at risk because the light had turned green and the car behind me had started to go. I put my hazard lights on and the car drove around me. Had this happened at a higher speed the car would have ran into the back of me and I'm pregnant so the life of my unborn child would have been put at risk. The problem has not been reproduced. There was no warning that the car was going to experience a problem. After it restarted I checked the battery indicator on the dash board and it was well charged. The only indication that there was a problem during the incident was that the dashboard said emergency break in red.

When stopped the car will engage the emergency break and stall. The car then has difficulty restarting. It will just turn over and over and eventually after letting it sit for a minute, it will restart. The brake light and now the battery light come on. Initally, we thought it may be due to the seat sensor & the car thinking that no one was in it so it was engaging the brake. However, the dealership says the seat sensor is fine. Now it is my understanding this may have to do with the auto start stop and the aux battery not fully charging which causes it to pull power from the main battery. There is no way to permanetly turn off the stop/start. By turning it off temporarily, it causes the aux battery to not charge but if I leave it on my car stalls when stopped. Ive taken it in at least twice when under warranty & they "could not replicate" the issue so it was never fixed. Now it's 3 months out of warranty and is stalling regularly - twice in the last week. They said they may try to get it covered under warranty since Ive brought it in multiple times before but they dont know. It is very unsafe to have the car stall when stopped. Im taking the car in today for them to look at it. Ive spoken to two dealerships and they both told me that this has been an on going problem they have seen on this car recently.

This vehicle was making rubbing noise when cornering at 50-60 mph, and a clunk when accelerating after a coast. The service department found fluid in PTU and the RDM was black, burnt, and full of metal shavings. They recommended to replace PTU, RDM, and some sway bar links. My research online indicates there has been a lot of PTU failures on Cherokees. I was at 61698 miles, just over the 60000 mile warranty and they refused to allow me a good will warranty repair as I was a "second owner". Quoted ~$4000 for repairs. I am a senior citizen, and I don't drive the car aggressively or go 4-wheeling.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH and accelerating, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the mechanic updated the transmission control module however, the failure persisted. The manufacturer was contacted and a case was filed. The approximate failure mileage was 20,000.

Multiple times when moving the Jeep Cherokee in the driveway suddenly the parking brake engages by itself. Parking brake engages when in reverse backing up or after backing up then putting in drive. This happens never touching the emergency brake switch. The emergency engages on its own. I can turn off(disable) the emergency brake after it automatically engages. This has happened multiple times over the last 3 years after new purchase.

While attempting to accelerate from a stop on a slight incline the battery light came on and I was unable to move forward I was in drive pushing the accelerator but rolling backwards and the power steering stopped working. I put the Jeep in park turned it off and restarted but the same thing happened. After the third or fourth try the Jeep resumed normal operation.

Center dashboard Information Touch Screen is delaminating and causing erratic driveability issues (automatic transmission shifting and lurching at a stop) and most recently navigation mistakes

My dash material is lifting and I’m not sure who to contact. Jeep said this is not an issue but I’m finding many people with the same issue. This has to be a factory defect. How do I get this taken care of.

Front End Differential/PTU. Recall on many Jeeps except this year for the PTU. If system was to fail, cause the transmission to lock up causing a possible accident. Confirmed through a dealership garage, report about it is not in hand yet. But I can get it. Only noticed habit of it was turning the wheel and it would jump trying to turn. Brought to the dealership and confirmed the PTU and Differential Shaft.

Vehicle stalled when slowing to a stop prior to coming to a complete stop, power steering went out and loss of vehicle control almost causing wreck 7/15/22.

The knee air bag on the drivers side is partially hanging out of its compartment , despite never being in a wreck. The engine stalls out during take off ! The anti theft system keeps locking me out

Was driving on the interstate and power steering went out suddenly and vehicle became very hard to control and get off the road

Auto stop shuts off the whole car at a red light when trying to start back up it fails & automatically put emergency break on & leaves us stranded in the middle of traffic. It has happened a handful of times. Also, when the car is completely off & I start to start it up it girls the first time until I try a second time. The car also has trouble accelerating & shifting gears.

Going to work cylinder number 2 piston and rings failed with 72k miles. When I proceeded to call the dealership for parts to have repaired they do not offer parts but a complete engine. The service Manager also proceeded to say they have one in the parking lot with the same scenario. I also did a search online and found another that has failed.

Multiple times, my car's start/stop system has forced my car to shut down while at a stop light. After the hundredth time, I took it to the Jeep dealership. They did find that my car is burning oil and that was possibly the cause of it. They did a fresh oil change and had us watch the consumption and then bring it back in when it lost enough oil to qualify as low. I've burnt 3qt of oil in 2,000 miles! We were told that Chrysler said the acceptable range is 1qt every 1,000 miles. I'm over that, but Chrysler doesn't want to fix the issue.

2019 JEEP Cherokee Trailhawk started making a "cluncking” noise in the front suspension/steering at 12k miles. Reported the issue to the dealer @15k service (July 2020). Dealer stated there was no issue. Reported the noise again at 22k miles (March 2021)-dealer stated that engine oil leak was getting into an electrical plug for the front power transfer/traction control modules and activating features that caused the noise, which dealer “addressed” by stopping the leak. The “cluncking” noise continued getting louder. At about 28k miles, i drove through a puddle of water and the vehicle lost steering control--it pulled hard to the right and needed strong persistent correction to avoid going off-road. I got a wheel alignment and rotated the tires just-in-case. "Clunk" noise continued and every time car hits a puddle/wet pavement with both tires, it pulls to the right, risking loosing total control if i don’t anticipate the pull. Took it to the dealer again @ 32k miles. Informed dealer that the same “clunck” had gotten louder, the vehicle was loosing steering control every time I hit water on the road. Dealer diagnosed a noisy and defective rack and pinion, even though the previous two complaints for the same noise were ignored. I took the car to another dealer and did not inform them of the diagnosis. This dealer also diagnosed a bad rack and pinion system and tie ends and broken engine mounts. I called JEEP Customer Service, who promised to call me back within 24 hours but never did. The car is now out of warranty for an issue i reported twice under warranty. There is a recall (V99) for defective rack and pinion units on this model but this VIN apparently is not covered, although it clearly has an issue.

Svc 4wd light illuminated on instrument cluster. Brought the 2019 Jeep Cherokee in to the Jeep Dealership Service Department. I presented them with my extended warranty paperwork. Upon initial examination, the service department determined the PTU had a catastrophic failure and needs to be replaced. The warranty company sent an investigator out to ensure the repair was needed only to determine that it needs a teardown with digital images for $500.00 customer pocket to be sent to the underwriters to make an accurate determination. Previous Cherokee model years faced the same PTU failures and were covered by a Jeep Recall for faulty manufacturing.

Stop/Start. The jeep will often stop while driving at any speeds, including top speed. It’s as if the stop/start has kicked in abruptly stopping my car as I’m driving. When this happens sometimes, not consistently, the stop/start light will come, or ye automatic brake lift even the motor light, When the situation occurs, I try to carefully pull over if I have not speed from coast to do so. Then I manually shut the ignition off and then re-start my jeep. The engine does not usually want to restart and sometimes takes several tries (as if it’s an old car in cold winter temps). I have even stalled while going through a highway intersection. Because I had just started accelerating when I stalled there was not enoug speed so I stopped in the middle of intersection. Luckily people were able to swerve. I have two friends with the same make, model and year office. Both have experienced the same issues once their vehicles reached 60,000-70,000 miles. Their dealer found the problem to be with the automatic break lock. Unfortunately because I have not completely broke down, dealers have been unable to diagnose my problem. This is a huge danger and hazard. I hope to hear this is a recall or update that will he resolved soon.

I was driving on the highway with cruise engaged at 72 mph. I suddenly lost my power steering. Exited highway immediately to investigate the warning light on the dashboard. Turned the car off for about 3 minutes, but power steering did not reset. Limped the vehicle home where it sits today. Mileage of vehicle is 45050.

PTU failure just like 2014-2016 Cherokee Models

The power steering in my vehicle went out while driving down a major road (speed limit 55 mph) with curves in the road. There were no warning lamps or symptoms of concern prior to the power steering going out causing the vehicle to lock up and the inability to turn or steer the vehicle. Then a “service power steering” light turned on. The vehicle is currently at Dodge Jeep Ram of Troy, AL waiting to be fixed. I was notified today, that the vehicle will need the power steering rack replaced.

The past months I've have been having trouble with my 8.4 Uconnect radio. I was told by a jeep dealership that I need a new radio paying out of my money and another dealership, originally from where I purchase the vehicle, that they can't do anything to help me. The issue is the lamination on the touch screen is peeling and causes the radio to press its own buttons all the time. i cannot use apple car play, Bluetooth, navigation system, USB port, radio, maps, google maps without it going crazy. it takes me longer to get to places with maps and have unable to answer phone calls hands free. I have a 7-month baby that I constantly have in the car and would like to avoid potential accidents. there hasn't been any accidents

The contact called on behalf of her son who owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle inadvertently shut down. The contact waited a few moments and then restarted the vehicle. There was no warning light illuminated. The contact also stated that the instrument panel was blank. Additionally, the brakes would lock while depressed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000.

The Auto Start/Stop will power down at a Red Light and shut the car off completely. I will Have to restart the car at the red light to prevent this from happening. It has happened several times already.

The engine and electrical system will completely shut down while in drive and will not restart right away. This happens in the middle of intersections most often when attempting to make a turn. This has happened up to ten times and in the most recent occurrence the car would not restart at all in the middle of an intersection with our baby in the back seat on a hot day. We were stuck with no A/C and no ability to get the car to start until help arrived. The car was towed to a local JEEP dealership and they said it was due to the thermostat and battery which we replace but it has since happened again. In all occurrences, there were no warning signs before, during or after the engine/electrical failure. Additionally, they stated the ar may be overheating but all occurrences have happened in the first few minutes of driving with no indication of the vehicle being over temperature.

While driving at 55mph. The vehicle shutoff and would not restart. Very dangerous to lose power at that speed. Engine light came on and stayed on. Vehicle would not restart. Engine codes read high voltage on PCM modules, brake modules, automatic transmission modules.

I was driving on a highway and the car completely shut down. there was no ability to start car back up using the power start or by pressing the start button. was unable to shift into neutral to move the car out of traffic, causing a jam. the car needed to be dragged onto a tow bed. took the car to jeep dealership to which no codes came up when they scanned it.

Vehicle will shutdown and stall with no warning primarily when coming to a stop. THE CONSUMER STATED THE 2019 JEEP CHEROKEE EQUIPPED WITH A 2.4L ENGINE HAS A KNOWN DEFECT WITH THE POWER TRAIN. THE CONSUMER REFERENCED RECALL UA9/18V-739.

Automatic transmission keeps stalling when coming to a stop or at a stop.

While driving any speed over 65 mph the hood though latched and closed will flutter. Any attempts at making hood adjustments have not worked, still continues to flutter.

The 8.4" Uconnect screen in my Jeep Cherokee is delaminating. When this happens, the screen will eventually become unusable and I will not be able to access my radio, climate control, safety features, vehicle settings, etc. Additonally, the screen will randomly "click" on different things, meaning that it could, at any time, call SOS or 911. I am unable to use the screen at all while I am driving, so I have to pull over on busy highways to change a radio station or turn on the A/C. This is a widespread issue with vehicles that have this screen.

The power tansfer case went bad at 50,000 miles my friend had the same vehicle and same problem with hers

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at approximately 55 - 60 MPH, the vehicle crashed into a deer. The air bags did not deploy upon impact. The contact sustained chest and back pain, but her daughter did not sustain any injuries. No medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was 81,555.

Several times while waiting at stop light car completely shuts off once needing to begin motion. Shut down has taken place during a turn. Car screen completely shut off as well and froze during driving. Car will turn off after trying to restart car. May stall a couple times before turning back on. Warning light shows start/ stop signal with exclamation mark. No lights were on prior to car completely shutting off. The car shutting off in mid turn could have resulted in my children and myself being seriously injured and a car rear ending or t-boning me. This vehicle has not been inspected as original dealer says this issue is not on recall and are currently backed up with vehicles due to being short staffed. Based off information provided the repairs may be costly.

Whenever the oil level gets below 50%, the car stalls when the engine isn’t warm enough usually 5-10 minutes after turning on. If attempting to turn the car stalls and the engine shuts off and steering wheel locks up. Have happened to me 16 different times. The worst occasion is when I was on the high way going 80 MPH and there was a slight turn. While turning the car stalled and steering wheel locked up. I had to brake and went onto the shoulder and luckily stopped before hitting the guard rail. Took to Jeep dealership multiple times and they just said to get a quart of oil and put it in to avoid this. Apparently only for 2.4L engines. Have had only one option to fix the problem, get an entire new engine on my dime.

Vehicle is a 2019 Jeep Cherokee Trailhawk with approx. 23k miles as of 4/28. A NH state inspection failed on 4/28/22 at 3 PM due to front rotors being "very delaminated and pitted" and front brake pads wearing unevenly as a result of the rotor delamination. In the months prior to inspection, stop time/distance was noticeably increased, and light pulsing could be felt when coming to a stop. An appointment to replace the rotors and brakes was made for 4/29/22 at 10 AM. Approximately 1 hour after the inspection, the vehicles in front of me came to an abrupt stop due to an intersection ahead. I was not able to stop in time and hit the vehicle in front of me, which was at a stop. That vehicle then lurched forward and hit the vehicle in front of it. After impact, the front upper and lower airbags deployed very slowly, but did not fully inflate. The radiator cracked as a result of the collision, as coolant began leaking from the vehicle and the vehicle began to smoke prior to me turning it off. There was extensive damage to the lower front bumper and hood, as well as mild damage to the quarter panels. Further damage is unknown at this time, as the vehicle was towed and is being assessed for repairs. No other persons involved in the crash were injured. I have sustained very mild bruising of my left knee from the steering column, soreness in the back of my neck and upper back, soreness in my right hip, and a very mild chemical burn in my throat (presumably from the airbag powder).

Went through a creek water came over my hood and then my stop/start sensor and seat belt dinger won't shut off

The car shuts off while driving without any warning whatsoever.

I had the exact same power steering concern as other drivers have reported to Jeep: HOMERECALLSSafety Recall V99 – Steering Gear – 2019-2020 Jeep Cherokee RECALLSSafety Recall V99 – Steering Gear – 2019-2020 Jeep Cherokee oemdtc September 19, 2019 No Comments August 29, 2019 NHTSA CAMPAIGN NUMBER: 19V637000 Steering Rack Gear May Fail A loss of steering control increases the risk of a crash. NHTSA Campaign Number: 19V637 Manufacturer Chrysler (FCA US LLC) Components STEERING Potential Number of Units Affected 5,294 We were stuck on the side of the road when the vehicle stopped. Baxter Jeep said they could do nothing so charged $2,195.55 to have issue fixed. Called Jeep case number 82521843 and they said they are unable to assist with cost of safety issue due to being out of warranty.

The touchscreen, which controls all the electronics, nav, climate, radio, phone, etc...has been going bezerk, changing all the settings without being touched. At times, while driving forward, the backup camera has come on. The radio stations will change without notice, screen settings and options pop up. I think you are starting to get it. Once, it dialed someone 27 times back to back while the vehicle was being used. Many instances of this on web forums It is absurd, distracting to the driver, and dangerous. Incident happens multiple times - using todays date.

The contact owns a 2019 Jeep Cherokee. The contact stated that on two separate occasions, he experienced a failure with the removal of the original lug nuts placed on all four wheels. The first failure occurred when he had taken the vehicle to an independent mechanic for a tire rotation. The contact was informed by the mechanic that several lug nuts had to be broken off since the lug nuts would not unscrew after multiple attempts. The second failure occurred while the contact was on vacation and the front passenger’s side tire had run flat. The contact stated that the wrench that came equipped with the vehicle could not unscrew the bolts on the flat tire. The contact sought outside assistance to remove the passenger’s side lug nuts. The contact stated that the lug nuts presented a great danger and could leave a motorist stranded in the event of an emergency. The dealer and the manufacturer were notified of the failure but offered no assistance. The contact replaced all the lug nuts. The failure mileage was 0.

On saturday 3/5/22 around 2:30 pm i was driving and the engine shut off on midlle of street. No warning or any previus signs. On sunday 3/6/22 i got a low oil presure warning ligth. The safety of my family and any person around us was at risk becouse my vehicle was in movement, it could have couse an accident luckily i was driving in a street at low speed if it had happened at high speed it could be really bad. There was not an accident for police to report and today is sunday so the jeep corporation does not work on sundays, so no one have inspected the problem. Like i stated on the day after the engine shut off i got a low oil pressure warning light on the dashboard. I have read some information on internet of issues were the tiger jeep engine shuts of and couses serius accidents and i am concern for my familly safety while using the jeep. Last time i had this issue the jeep company was supposed to fix the issue of engines shutting down with the recall. Please help solve this problem before someone get into a serius accident.

I was driving my jeep and it shutoff randomly it Is apparently a problem with the 2.4 tigershark engines they burn oil excessively leading to a low oil shit off with no warning it has happened quite a few times

On Monday January 24, 2022 I was hit by a pickup truck and my steering wheel airbag did not deploy or inflate hardly at all. From inside and around that airbag it was what looked like smoke and it burned my coat and parts of my body. I also hit my nose and face on the steering wheel.

I was recently involved in a car accident in the beginning of December. A truck pulled out in front of me when I was going 50 mph and I hit him in the side and it caused a significant amount of damage to the my vehicle. The other persons insurance company totaled my vehicle because of the amount of damage. However, we were surprised that the airbags didn’t deploy. Nothing has been confirmed to have been wrong with them but hasn’t been looked into. The vehicle was just taken to a colission center for estimates. It could have helped with the impact. My knees hit the dash pretty hard, enough to bruise pretty bad and cause pain for a few days

My vehicle stopped working 2 times while driving. I still had control of the brakes and steering but it was like the vehicle just shut off by itself while I was driving. Luckily I was in a residential area so I wasn’t going that fast. I noticed to the control panels flashed or blinked and the car made a few beeping sounds.But after I pulled over put the car in park, shut it off then started it again it did sound like it was struggling to start again but it did and it was ok after that. But it was a scary experience, imagine if I had been on the freeway going 55 mph I’ve also had problems with the start stop system, sometimes it works and sometimes it doesn’t. One other thing is when I accelerate sometimes there’s a delay or it seems like the vehicle is struggling to pick up speed. And the last item not dangerous, just annoying..the radio will occasionally go loud soft, loud soft. But I found a way to make it stop when it happens I just switch from am and back to fm and then it’s normal again but it would be nice not to have to do that every time I get in the car.

I PURCHASED MY JEEP IN 09/2018 AND I HAVE REPORTED NUMEROUS TIMES THAT MY LEFT FOG LIGHT TURNS ON AND OFF WHILE DRIVING. I TOOK IT BACK TO THE LOCAL DEALERSHIP AND THE TECHNICIAN DID NOT FIND ANYTHING WRONG. THE PROBLEM STILL PERISTS AND I HAVE DECIDED TO NOT USE MY FOG LIGHTS. SECONDLY, MY RADIO TURNS OFF AND ON BY ITSELF WHILE DRIVING ALONG WITH OCCASSIONALLY APPEARING WITH THE ENTER ANTI-THEFT LOCK CODE. I TOOK IT BACK TO THE DEALERSHIP AND AS USUAL THE TECHINICIAN DID NOT FIND ANY ISSUES. MOST RECENTLY SINCE 12/20/2021 MY VEHICLE HAS BEEN STALLING OUT WHILE DRIVING AND THE STERRING WHEEL IS LOCKING UP AND THE BATTERY LIGHT COMES ON. THIS ISSUE IS NOW BECOMING VERY CONSISTENT AND HAPPENING EVERY DAY. THE VEHICLE HAS STALLED OUT ON ME IN THE PAST WEEK NUMEROUS TIMES IN TRAFFIC. MY ENGINE LIGHT IS ON, AUTO START AND STOP SYSTEM IS UNAVAILABLE AND ELECTRONIC STABILITY CONTROL SYSTEM IS OFFLINE. I HAVE REPORT THE NEW DEVELOPMENT TO MY LOCAL DEALERSHIP AND THEY CAN NOT GUARANTEE THAT THE TECHINICIAN WILL ASSESS MY CAR ANY SOONER THAN MY SCHEDULED APPOINTMENT ON 1/18/2022. THIS IS A MAJOR PROBLEM AND BASED ON THE RESEARCH THAT I HAVE DONE, ALOT OF THE JEEP CHEROKEES HAVE THIS ISSUE.

The radio screen has delaminated and Navigation now does not work and the screen constantly shows the message “Do you want to adjust your clock settings”. Doesn’t matter if I click out via “yes”, “no” or the “ X” in the upper right corner, it just comes back on. It also makes a clicking noise and there is a flashing light on the time on the screen. This is distracting while driving, and the screen will go black when I’m backing up so I can’t see anything behind me. I am the second owner and the car is out of warranty so the dealer will not cover the cost of the repair. I have to fix it so I have my navigation and back up camera again. I did my research and apparently this is a huge problem with Jeeps and Chryslers. But no recall. This is affecting my driving with the screen flipping to that message and the clicking noise. My only choice is never using the radio. The dealer will order and install the new radio when I can come up with the money to pay for it. It’s quite expensive. The problem has been confirmed by the dealer. They suggested I call FCA, which I did and they told me there was nothing they could do to offer any price relief.

When stoped car turned off. Car cant turn on and I need to wait a while. When stoped and going to turn it turns off. It stalls a lot especially when stoped at a light or stop sign.

The Power Transfer Unit is malfunctioning and steering wheel sometimes out of control.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to an independent mechanic, and the mechanic related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not under recall. The failure mileage was approximately 8,500.

Engine unexpectedly turned off without any action from the driver, while the vehicle was in motion; cause UNKNOWN. This has happened three times, so far. (engine shuts off, electronics remain on, no malfunction indicator) The engine will not restart instantly; must wait about 30 seconds to up to 5 minutes (engine turns over but no combustion). If this were to occur in an intersection, the vehicle could be stranded in the oncoming lane. Issue not reported to dealer, this seems to be a wide-spread issue with no possible resolution (see Internet).

Unknown. Vehicle stalls at red lights causing the emergency brake to come on and at least 3 attempts to restart my vehicle.

Unknown. Alarm will sound randomly, exterior lights will flash on and off when vehicle is shut off. Screen display will shut off and sound will turn up and down

The 8.4 uconnect screen is delaminating causing an internal malfunction. This presents a serious safety concern that has been repeatedly reported to the NHTSA and FCA. The screen goes black and freezes; causing loss of back up cameras, loss of navigation, climate and radio changing. The screen constantly changing causes distraction to the driver posing a significant safety issue. This is a known issue and yet FCA continues to put drivers, passengers and others on the road at risk by intentionally and knowingly concealing or omitting facts concerning the quality of the vehicle and the defective Uconnect and the risk to safety. FCA and the dealer concealed the defect with no intent to replace or repair the defect during the warranty period. Then refuse to cover the fix that is over $2,000. The issue has been reproduced at the dealer service department and on video. Prior to the complete delamination and screen failure the system would turn black and reboot frequently. No reasonable customer expects a vehicle to present a defect that exposes drivers and occupants to such a safety hazard.

Jeep's engine will unexpectedly stop while driving. Have to pull off the side of the road and then might take a few times to start and then it will continue. Very hazardous when it happens on the busier roads. This has is starting to happen now daily while driving.

Automatic transmission shifts hard at approximately 30 mph causing a sudden lurch.It has happened several times. It is such a sudden movement that it feels unsafe as if someone has hit my car from behind. I will be taking my car to the dealer for the first time for this issue today November 30 2021. It has not been inspected yet by anyone. There were no warnings prior to it happening. First occurrence in early November 2021

CARVANA tried to drop off this Jeep Cherokee with the air bags exposed on both the drivers side and passenger side. There were also exposed wires on the passenger side. I rejected the vehicle and they put it right back up for sale seconds later. They also are refusing to come pick up the original vehicle that I had swapped for the Cherokee. This is what I sent them: I swapped a Jeep Compass for a Jeep Cherokee (VIN [XXX]). The delivery person [XXX] shows up 11/27/2021 and before he even gets the Cherokee off the truck, he offers me a $100 visa gift card saying the inside is dirty. I open the drivers side door and the air bag is exposed, dirty and wet. [XXX] says I can keep it, just get it fixed at a dealership. I said “NAH”. I go to the passenger side and it’s the same situation, the panel is hanging down and there are exposed wires. I said “nah I’m not keeping this car” and I begin taking pictures of the damages. The delivery dude [XXX] then asks me not to take pictures. I did anyway. Then [XXX] says “well I’m not gone say you rejected it. Imma just leave it as is” to which I said “no it’s rejected. I’m not taking this car I reject it.” I never got in the car, I have ring cameras that recorded it all. He loads it back up and leaves. Fifteen minutes later the car is back for sale on Carvana. I called Carvana to tell them they needed to come pick up their compass because I no longer want to do business with a company that would deliver a vehicle with defective airbags. They give me the complete run around for TWO days saying they can’t just come get the car, contracts have to be filled. The same contract I signed with the compass was the same contract I signed on the Cherokee that was instantly back for sale. How?? I never signed any financing contracts on either car because the mileage was under reported on the contract and I wasn’t about to sign anything with inaccuracies. They told me it would take 10-20 business days to come get their car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Roaring sound coming from front righthand at speed greater than 50 mph.

Recently purchased this vehicle. FM radio volume cuts in and out randomly, and often. Some stations only work some of the time. Sometimes there is a lot of static. These are local stations that I have had no issue with in previous vehicles. AM radio and SiriusXM radio work fine. Only the FM radio seems to be affected. There have been no safety concerns, and the vehicle has not been inspected yet. I have researched this issue, and it seems to be a very common issue with Jeep that needs fixed. If the problem is this common, there should be a recall to have this issue fixed.

There is something wrong with the stop start functionality on this vehicle. I am not sure how it is connected to the car but it causes my car to stop while I am driving literally. I've had this issue since I purchased the car I took it to the dealer to get fixed twice and called the manufacturer three times. I am having the issue again. I advised that dealership as well as jeep that I could get hurt if someone hits me from my car stopping abruptly ( I live in Chicago people drive fast and dangerously ) and they have done nothing to assist me with resolving the issue. but, whatever they keep fixing isn't the problem and I think that this is a violation of the law to have an unsafe vehicle on the road and I believe someone ( either Jeep or the dealership) were aware of the issues before I purchased the car. But , if I trade it in then someone else will just adopt the unsafe car at this point I am not sure what to do but reach out directly to the government but, I don't want to die my life is important to me and I cant just go buy another car I am not wealthy. I also , dont want someone to drive this car and something happens to them.

The contact was renting a 2019 Jeep Cherokee. The contact stated that after starting the vehicle, the vehicle stalled. The contact had to pull over, park the vehicle, and restart to correct the failure. The vehicle rental company, Hertz (1319d Rockville Pike, Rockville, MD 20852) was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.

Car just stopped for no reason going 65 mph on the highway. Could have been a very bad accident.

Second time in under a year battery went dead. The first time, While I did take it to the dealer to get it replaced under warranty, still puzzling as to what is draining the battery. Dealer said alternator was good. I’m taking in today to get it fixed. My car is all factory, no mods, no add one. This is my daily driver, drive about 36 to 40 miles highway.

Vehicle will not unlock or respond to key fab, after waiting it sometimes does, other times disconnecting negative battery cable and reconnecting it, function is restored. Far worse is at time when driving total electrical system failure occurs, engine fails, all dash board lights fail, light turn lane indicators and door locks. This has happened repeatedly and last time in heavy freeway traffic exiting. Took car to dealer and he said it was a low battery, this is the 3rd battery in 20 months. Dealer had car for 7 days and returned it now with Electronic Start Stop not functioning, after 3 weeks problems are still there, an independent mechanic says these are known Jeep problems, and confirmed it is not low battery voltage, I'm an electrical engineer and these failures happen when battery is at 14.0 volts, fully charged after 90 minutes of driving, and then car will start perfectly to only fail again. At this time I feel it's not safe to drive .

About a year ago I took the vehicle in for a recall notice. Software update needed to be run due to the vehicle shutting off during operation. I took the vehicle in for the recall service. Since the recall my vehicle has now started doing the same thing. It seems to happen when slowing to a stop or downshifting. Vehicle totally shuts off, no lights, including break lights, everything shuts off including radio, hazards won't go on, car just totally shuts off. Happened to me at a busy intersection tonight and I nearly got rear ended. Only warning light was the battery when attempting to restart the vehicle. This has happened 4 times in the last two days, this is my only vehicle and I must drive it.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at 30 MPH, the contact was going down a winding road. the contact was depressed on brakes pedal would not fully stop until the contact depressed on the brake pedal all the way to floor for the vehicle to stop. The contact had to pulled ;the vehicle over to the side of the road a wait a few minutes for the brake pedal to come back up. The contact was able to continue to drive however the contact is now hearing squeaking noise coming from the brakes while driving. The contact took the vehicle to a local dealer who diagnosed the failure as the rotor and caliber on service brakes would need replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,395.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving downhill at approximately 30 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that an excessive amount of pressure on the brake pedal was needed before the vehicle came to a stop. The contact took the vehicle to the dealer who diagnosed that there was excessive rust on the rotors. The contact was informed that the rotors, calipers, and brake pads needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,500.

Vehicle will shut down and reset while in traffic. Will take 5 plus minutes to be able to turn back on. Emergency Brake will automatically engage. AC compressor failed no longer working.

While driving, the Jeep suddenly loses all power and shuts down. This is extremely dangerous as it seems to happen at random. So far only on side streets, but what if I was in the middle of an intersection? The manufacturer knows this is an issue with the model year and make, complaints litter the internet. They have not issued a recall, I suppose someone needs to die first.

SVC 4WD service light came on - Power Transfer Unit failing. 75000 miles on 2019 Cherokee Latitude Plus. Warranty was only 60000 miles. Should it fail while driving then jeep could not get out of other traffic's way. Dealer inspected it and confirmed PTU failing and needs replacement. my VIN is not on a recall list. I first noticed a few months ago a loss of power when either turning at a light or pulling out at a light. Dash warning light came on traveling at 40 mph near home.

1) The radio screen display has become streaky. The term used by the dealer is "delamination". This "delamination" can be easily seen whether radio is on or off. 2) The Uconnect function of the radio without prompting: a) Switches back and forth between Satelite radio and AM radio. b) Randomly calls people on the phone contact list. Numbers 1 and 2 above cause driver distraction and makes it harder to read vehicle information such as back up camera and navigation displays. The dealer has confirmed "delamination". There were no warning lamps, messages, etc. The issue first occurred in February 2021.

UNKNOWN The radio fades in and out. Happens only some of the time but if it is going to happen it happens right away or it doesn't happen at all. It sounds to me like the wiring is faulty. I checked the uconnect website and it says my software is up to date. I have seen this same complaint all over the internet. My sister-in-law has the exact same problem. Jeep refuses to take responsibility or really figured out the issue so that it can be fixed. There has to be something they can do. It is maddening and really sounds like it could be something applied to the lemon law.

At least three times the Jeep has turned off while at a stop but still in drive. The automatic start seems to be related. Now the automatic start has shut off on its own (was not manually disengaged). The first couple of times this occurred we were at a light and the auto start was on so the Jeep went idle. When we pushed to turn the auto start button to off , the vehicle completely shut down while in drive. We had to pt Jeep in park and restart engine.

I have the 2019 Jeep Cherokee High Altitude 2.0 turbo 9 speed transmission. We have had this same problem since we bought this vehicle. It doesn't happen all the time but I believe is getting worse. The notorious very very hard shifting & stalling problems. This seems to happen at any speed, at anytime, & doesn't matter how you drive it the problem still persist. You can be driving 35 mph on a straight stretch, no breaking, no change in acceleration, and it will suddenly shift very hard! The other problem that I believe is connected to this is stalling before it decides to shift. Sometimes 3 to 5 seconds before shifting very hard into gear after it finally decides which gear it wants to shift into. It has created some very scary moments that my family & I could have got into an accident multiple times because it took so long to shift. Please be my guest & inspect it! No check lights or anything like that. I did have the battery go bad a year after we bought it. That might have to do with the start/stop system even though it is equipped with a bigger battery and better starter.

The start/stop function frequently failed and the car struggled to start up. Took it to the dealership and they said it just needed a software update. The software update did not fix the issue and my car failed to turn back on at a traffic light once it turned green. I did some research on the issue and found MANY other 2019 cherokee owners have had the same issue and those people all said there was a dead spot on the starter. Took my car back to the dealership's service department and was told I needed a new starter. It's a just barely 2 year old vehicle. It should not need a new starter already. And the issue started in 2020 but got significantly worse this year. It puts people's safety at risk. Some have even said the start/stop feature shut the car off mid turn. I'm in a rental car right now until the car is fixed.

First the auto stop quit working. The vehicle lost power as I was driving and no warning lights have come on. Now the cruise control has stoped working with no warning lights. Periodically the vehicle will lose power the radio/screen will reset as your driving.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 30 MPH, the vehicle stalled without warning. The contact pulled over and restarted the vehicle. The contact stated that no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and repaired however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was not informed of the failure. The failure mileage was approximately 32,000.

(Continental Pro Contact Tx 225/55R18 - mold numbers 417777 and 408589) Tire belts in both passenger side tires failed at the same time while driving on the interstate. The car started shaking while I was driving. There was no warning, no loss of tire pressure. Broken tire belts confirmed by dealer. Dealer disposed of tires because they were not told to hold them by Continental Tires. Tires mold numbers are not part of previous recall, but seem to have had same issue.

My vehicle stalled twice while pulling out into traffic. It starts back up but I have to put it in park and then restart it.

The P2122 OBD-II trouble, or fault, code means that the vehicle's on-board computer has detected low voltage in the throttle position sensor (TPS), which is usually below 0.17 volts. The battery is also at 8.3 volts indicating a potential short somewhere and potentially a faulty alternator. This is not what you want while driving a vehicle.

Going from park to reverse the vehicle Reverse starts flashing and driving forward. This happened to me in January 2021 and March 2021. During parallel parking the breaks also decide to turn on. Driving slow in a parking lot the engine has turned itself off. It has done this indefinitely while Driving where the engine light turns on. Shifting from drive to park has also caused the vehicle to reverse. Shifting from park to drive has caused the D to blink and start reversing. The car is hard in steering at times and the radio and Ac have random turned themselves on while I’m driving without me doing it. Since the computer is recalled I do believe these issues mean the vehicle has a transmission issue. It cannot calibrate what gear it’s in properly.

My car has randomly started leaking between the transmission and engine, its causing my jeep to constantly have to be refilled on oil, I spoke with the dealership near me, and I cant be booked for another 2 weeks, Im not sure this is healthy for my vehicle nor my family due to this being our family car.

On several occasions my vehicle turned off while driving. When vehicle turns off, steering wheel locks up and my turn signals do not work. We bought and replaced a new battery. Within a week the issue started again. Today it happened twice within 45 minutes apart. Again, the car completely turns/shuts off. We have to find a safe way to stop, put it in park, wait a couple of minutes then turn it back on.

The car was being operated by my daughter Nicole on the highway when the car in front of her stops suddenly. The collision avoidance system did not engage there was no warning and the brakes did not automatically engage. It resulted in a minor rear end collision without airbags. The dealer has already checked the system and says there are no faults. I have other Chrysler vehicles and I have seen the system activate on all of them at one point or another. Never before has one not activated in a situation where it should have.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle was shaking. There was an abnormal noise detected from the front and rear of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was working as designed. The vehicle was taken to the local dealer who informed the contact that there was an unknown issue with the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was unknown.

The contact owns a 2019 Jeep Cherokee. The contact stated that after the vehicle had an oil changed performed by an independent mechanic, the contact noticed that there was oil leaking onto the ground. The vehicle was taken back to the independent mechanic and diagnosed as a transmission leakage. The vehicle was then taken to the dealer and diagnosed with a cracked oil filter adapter from the oil change by the independent mechanic. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 24,397.

The contact owns a 2019 Jeep Cherokee. The contact stated while stationary, the vehicle would stall. The contact stated no warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and repaired but continued to experience the same issue. The manufacturer was not informed of the failure. The failure mileage was approximately 75,000.

Front panel electrical lights and radio do not work

The contact owns a 2019 Jeep Cherokee. The contact stated that his wife was driving and stopped at a red light; when the light turned green, the driver attempted to accelerate and the vehicle began to slowly accelerate at a low speed and the vehicle shuddered and stalled. The driver restarted the vehicle to continue driving however, the failure recurred intermittently several times. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.

Unknown of what the issue is but since I bought my 2019 Jeep Cherokee latitude recently I've took it in for service multiple times paid out of pocket because when I slow down it shudders bad and stalls at time this is dangerous I was on the highway and it stalled dead right in the lane and a semi truck almost crashed into me. I took it to the dealership they first said my oil was 1 quart low which I didn't believe then they did a pcm update on another visit and problem is still there this almost gave me a heart attack I could have got killed! Either reimburse me for the problems or investigate what this could be.

There is a stall when driving. A lot of the time when you stop and go it stalls for a second before it goes. It also happens when I am driving. If I am pressing on the gas it will stall as well. It has almost caused me to have an accident when it does the stall.

My husband and my son were driving my Jeep on the highway going 70 MPH when with no warning there was absolutely NO power steering and almost went off the road over an embankment. Luckily it was my husband driving because I would not have been able to control the car. When researching this year of Jeep, there is a recall for this issue on only a certain number of vehicles, but of course when I put my VIN in my vehicle is not on the recall list and I also see several complaints of the same issue with the steering and not being on the recall list. This is a HUGE safety issue and NEEDS to be address immediately.

My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.

Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.

This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.

Air bag service light intermittently comes on. Random occurrences however light will remain illuminated, clear after a period of time the car is off. Days later light may come on or weeks. Taken to dealership several times however since the light is intermittently illuminating they can't "re-create the issue".

Aug 29,2019 I purchased a 2019 Jeep Cherokee Latitude new from Town Chrysler Jeep of Wenatchee WA. Shortly after I had several issues with the vehicle. My main concern is at times we are not able to accelerate when needed w/no warning. I brought the vehicle in to the dealership . I was told no codes were stored and sent away . This has happened to my family and I several times almost causing us to get into collisions. The last incident occurred May 5th, 2021 again not able to accelerate when I needed. We have jeopardized our safety as well as the publics too many times. I again took the vehicle into the dealership and demanded them to figure out the issue again, as we are not safe driving it. The General manager Clayton was in contact with the Chrysler Corporation and the star technician. Clayton requested buy back of the vehicle. They declined his request so I filed a case #, I again stated my concerns for safety which now brings us to day 77 and the vehicle still sits at the dealership. They only drove it 46 miles, when I was told it was being driven daily. Unacceptable, I told the dealership as well as my case worker that at times I could go 2 months w/out incident , there is no warning what so ever, and only driving the vehicle 1.67 miles per day is not taking this malfunction seriously. This is not going be enough driving to "duplicate" the issue. Unfortunately I ended up leaving the vehicle on the lot and purchasing a different one as we have a surgery coming up on July 30th and needed my focus to be on family. I still have concern for public safety if this vehicle is resold. I expressed this many times to Corporate as well the dealership. I no longer own the the vehicle I took the loss for safety but I feel the need to continue to express my concerns. I also want to add how poorly I was treated by Corporate which was completely unnecessary . Thank you for your time !

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 mph, the low oil warning light was illuminated. The contact was able to park on the side of the road and add oil before continuing driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power train control module to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,400.

I bought my 2019 Jeep Cherokee in February 2021. I've had issues with the vehicle not starting about 2 months after I bought it. Recently I have had to jump start my car to get it started. On the highway this evening all these warning lights were popping up, and my vehicle just shut off, everything. Thankfully I was able to get into the breakdown lane. After a while, I was able to start my vehicle and check the vehicle information. My battery voltage was at 17.1. I safely got my vehicle home. I let the car sit. Then tested the voltage on the battery and it was normal. The alternator was good as well. However, the minute I start my car, the batter voltage is in the red again. My 5 year old daughter was in the vehicle, I was driving on interstate 84 in Connecticut. We could have been injured or killed if I did not get to the side of the road.

On hot days/days when A/C is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default “on” with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of “power On/Off required.” In this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.

Our Jeep Cherokee caught fire spontaneously on Friday night around 11:30pm. The fire started at the front of the passenger side of the vehicle. The fire started shortly after a warning message that read "4WD overheated. Temporarily unavailable." There were 3 adults and 1 infant in the vehicle that were put at risk during this incident. Not only due to the fire starting in the vehicle but being stranded on the side of a major highway for over an hour. EMT, Police, and Fire Department responded to the call. We are pending a review by insurance representatives and the manufacturer. The vehicle is available for inspection upon request.

While driving my 2019 Jeep Cherokee with 18,261 miles suddenly the vehicle completely stop in the middle of the road.Lucky this happened on a side street not on a highway or a busy intersection that could have resulted in a injury or even a death.I was trying to step on the gas pedal but the vehicle would not move.I have noticed on my center console display was black nothing was display no radio or climate controls.On my front dashboard display had a warning of SERVICE TRANSMISSION RESTART IN PARK.The engine light was display also the battery, emergency parking brake, and the traction control was display.This event happen five times in two days. I have taken this vehicle to a Jeep Dealership and they are saying that the transmission needs to be replaced.I am saying to myself that this is a Jeep Cherokee with 18,261 miles on it. This type of vehicle should have a nationwide recall and the NHTSA should have a hard look at this situation and the consumer complaints on this vehicle. This type of vehicle should not be driven on a public road or even a highway. For a consumer driver this type of vehicle is unacceptable the vehicle is a death trap.

In January of 2021 I was driving my vehicle out of the car wash when it suddenly accelerated on its own across a busy roadway out of the parking lot. The vehicle was going 65 MPH without my foot on the gas. I had to keep my foot on the brake to control its speed and get myself to work that way. I got the car to stop in those parking lot and put the vehicle in Park. The RPMs shot up to 5000, the Stop Start and a couple of other warning lights were on. I shut the vehicle off, restarted it and then it was fine as if nothing ever happened. After work I brought the vehicle to the dealer, they checked the OBD computer and verified that the incident happened. They replaced some sensor and everything was fine until May 20th, 2021. On that day the vehicle started to accelerate on its own again. I immediately pulled into a Walmart parking lot, put the vehicle in Park, took a picture of the dashboard to show the dealer and turned the vehicle off. I did not run the car long enough for the warning lights to come on. I restarted the vehicle and again it was as if nothing happened. I bright the vehicle to my dealership and as of 06/08/2021 it is still there waiting on Chrysler to figure something out. The dealer cannot fix it unless they can get it to happen again because I did not run the car long enough for the OBD computer to register and record the second incident as per Chrysler’s policy.

The contact owned a 2019 Jeep Cherokee. The contact stated after parking the vehicle near her residence, she saw fire coming from the front passenger’s side of the vehicle. The contact stated that there was no warning light illuminated. The contact exited the vehicle with her dog before the fire caused an explosion and consumed the vehicle. The fire department extinguished the fire. A police report was filed. The contact was not injured nor sought medical attention. The vehicle was deemed a total loss by the insurance provider. The contact called and notified the local dealer of the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 70 mph, the vehicle lost motive power, shuddered and jerked making it difficult to steer the vehicle. The vehicle swerved into an intersection and into the grass. The contact manually steered the vehicle back into the lane and pulled the vehicle over to the side of the road. The contact inspected the vehicle but could not find a cause for the failure. The contact continued driving to the residence with only manual steering available. There was a power steering warning light illuminated on the vehicle after the failure occurred. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

While stopped @ traffic light or stop signs, when start to go car jumps when gas is applied. Has not been reported to anyone yet, no warning lights displayed. Has not caused accident as of yet. Electrical equipment has had problems since came off lot.@ times usb ports work @different times.it says to connect device every time even when it's plugged in already, I'm not sure if jumping is motor or transmission. I was told by dealership ( salesman) that the problem with USB problem was ok. I'm afraid it may cause safety issues in the future ( jerking engine).

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 35 mph, the electric power steering failed and the steering wheel ceased. The power steering assist warning light was illuminated. The contact drove the vehicle in manual steering mode to his residence. The vehicle was taken to the dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to NHTSA to file a complaint. The failure mileage was 65,000.

My 2019 Jeep Cherokee stalled at a red light, stalled inside a car wash (brake light on) unable to move. Then twice this week stalled at stop sign battery light came on. Battery is perfectly clean all connections are tight.

SERVICE LIGHT ON DASH "SVC 4WD" TOOK IT TO THE DEALERSHIP STATED POWER TRANSFER UNIT SOLENOID BAD. ORDERED PART AND WHEN RECEIVED PULLED PTU OFF VEHICLE AND REMOVED SOLENOID. SAW THAT PTU HAD INTERNAL DAMAGE AND ORDERED NEW PTU. REPLACED PTU WHEN RECEIVED. THIS IS SAME FAILURE OF THE 2014-2018 CHEROKEES RECALL. MY 2019 WAS NOT INCLUDED.

VEHICLE HAS STALLED (COMPLETELY SHUT DOWN WITH NO STEERING ABILITY) WHILE DRIVING ON 3 SEPARATE OCCASIONS. NO WARNING LIGHTS OF LOW OIL OR ISSUE WITH VEHICLE. BURNING THROUGH OIL AT 1 QUART FOR EVERY 800 MILES (UNHEARD OF) FOR CASUAL DRIVING IN NORMAL CONDITIONS. CAR WILL REV VERY HIGH AND NOT CHANGE GEARS SMOOTHLY. HESITATION ON STARTING AND HESITATION AND SPUTTERING ON NORMAL ACCELERATION. MANY ISSUES AND HAVE ONLY HAD THE VEHICLE FOR LESS THAN 3 MONTHS.

I HAVE RECEIVED WARNINGS ON MY DASH SINCE THE VEHICLE WAS BRAND NEW. AUTO STOP START CONTINUES TO MALFUNCTION . PARKING BRAKE DEPLOYS ITSELF AND SOME DAYS THE STEEP WON'T TURN ON AND TOUCH SCREEN DOESN'T WORK. SINCE ALL THIS HAPPENS WHILE I AM DRIVING AND NOT AT DEALERSHIP THEY INSIST IT DOESN'T OCCUR AND HAVEN'T REPAIRED EVEN AFTER KEEPING MY VEHICLE IN THEIR SHOP FOR THE FIRST SIX MONTHS I OWNED IT.

WHILE DRIVING MY JEEP SUDDENLY SHUT OFF. THIS HAPPENED TWICE, SO I TOOK IT TO LIBERTY JEEP IN LIBERTYVILLE. I WAS TOLD THAT THEY WOULD NEED TO DO A PCM REPROGRAM AND THAT IT WILL NOW BURN 1 QUART OF OIL PER EVERY 1000 MILES AND THAT I WOULD NEED TO KEEP AN EYE ON IT TO CONTINUE TO TOP OF THE OIL SO THE JEEP DOESN'T SHUT DOWN. THIS IS NOT ACCEPTABLE FOR A DEALERSHIP TO SAY. I AM FEARFUL OF DRIVING LONG DISTANCE ON HIGHWAYS WITH THIS NOW AND WOULD LIKE TO GET OUT OF THIS LEASE. I HAVE ATTEMPTED TO DISCUSS WITH THE DEALERSHIP AND I HAVEN'T HAD ANY LUCK. OWNER OR MANAGERS DO NOT RETURN ANY EMAILS OR PHONE CALL. THIS IS VERY DISTURBING.

WHILE DRIVING MY JEEP WILL STALL AT A STOP SIGN OR TURNING. SO STALLS WHILE STOPPED OR MOVING. PUT IT IN PARK, THEN EVENTUALLY STARTS. SCARY BECAUSE AS IT IS TRYING TO START MY FLASHERS DO NOT WORK. HAVE HAD EVERYTHING CHECKED AND BATTERY, ALTERNATOR AND ENGINE SHOW NO CODES OR THAT THEY ARE OK.

MY CAR DOESN'T HOLD OIL OIL CHANGE AND NOT EVEN TWO WEEKS LATER MY CAR IS DYING IN THE MIDDLE OF THE HIGHWAY AND I ALMOST GOT KILLED BY A CAR ALSO ARE YOU GOING AROUND TO TURN IN MY CAR DIES BECAUSE THERE'S NO OIL EVEN THOUGH I JUST GOT AN OIL CHANGE WEEKS PRIOR BUT MY CAR DOESN'T HOLD ANY OIL AND MY CAR SHUTS UP I ALMOST GOT KILLED SEVERAL TIMES AND HE GIVE ME THE RUNAROUND MY CAR IS BRAND NEW ONLY YEAR OLD AND I SPEND 100S ON OIL BUT I'M SCARED FOR ME AND MY CHILD LIFE!! WHEN I'M TURNING IN FRONT OF CAR HOW WOULD YOU FEEL IF YOUR CAR SHUT OFF THERE A CAR COMING I'M VERY ANGRY AND UPSET I'M PAYING FOR A CAR I DON'T FEEL SAFE IN

SERVICE LIGHT ON DASH "SVC 4WD" TOOK IT TO THE DEALERSHIP, AND THEY TOLD ME IN 30 MINUTES IT WAS THE TRANSFER CASE GONE BAD. 2014-17 HAD A RECALL ON THE SAME ISSUE, AND THEY ALREADY KNEW WHAT WAS WRONG WITH IT. YOUR 2019 WAS NOT INCLUDED WITH THIS RECALL YET, BUT IT IS GOING TO COST YOUR $3,500 FOR US TO FIX IT. A FULL DIAGNOSES REQUIRES THE TRANSFER CASE TO BE REMOVE AND A TEST TO SEE IF THE GEARS TURN, AND THAT IS A 4.5 HOUR LABOR JOB. THIS WAS NOT DONE, BECAUSE THE DEALERSHIP ALREADY KNEW THE TRANSFER CASE WAS FAULTY. I CALLED JEEP AND OPENED A CASE # 78851829, BUT THEY TOLD ME IT WAS VIN# SENSITIVE AND THE 2019 CHEROKEES HAVE NOT BEEN ADDED TO THE RECALL FOR THE 2014-17 YET. SAVE MY RECEIPTS, SO I CAN BE REIMBURST ON THIS MODEL IS ADDED.

ELECTRONIC STABILITY CONTROL" LIGHT COMES ON AND EITHER THE CAR FAILS TO ACCELERATE PROPERLY (EVEN AFTER TURNING CAR OFF AND ON) OR THE CAR SHUTS OFF AND WON'T RESTART. WHEN THE CAR WON'T RESTART, YOU CAN'T EVEN PUT THE CAR IN NUETRAL TO PUSH IT OUT OF THE WAY, BUT THE RADIO AND DASHBOARD DO LIGHT UP - ELECTRONIC STABILITY CONTROL LIGHT IS ON. WITH THE ACCELERATION ISSUE, IF I'M ON THE FREEWAY AND NEED TO ACCELERATE TO PASS A CAR OR MOVE OUT OF THE WAY, I CAN'T - IT'S WAY TOO SLOW. I HAVE TO JUST STAY IN THE SLOW LANE AND BE VERY CAREFUL. I'VE BROUGHT IN TO DEALERSHIPS 4 TIMES FROM NOV 2019 TO MARCH 2021. ONCE THEY JUST TURNED THE CAR ON AND OFF AND SAID IT WAS FINE BECAUSE IT RESET ITSELF. THE NEXT TIME, THEY REPLACED THE BATTERY. THE NEXT TIME THEY REPLACED A SWITCH FOR THE ELECTRONIC STABILITY, THE NEXT THEY SAID THE BATTERY TERMINALS WERE LOOSE AND CORRODED.

CAR STALLS WHILE DRIVING. HAS OCCURRED WELL OVER A DOZEN TIMES. WHILE DRIVING, THERE IS SUDDENLY NO POWER IN THE ENGINE. AFTER SEVERAL VISITS TO DEALERSHIP, IT WAS DECIDED THAT THIS IS DUE TO LOW OIL LEVELS. I WAS TOLD TO CHECK OIL AT EVERY FILL UP, SOMETHING I HAVE NOT HAD TO DO SINCE 1979. AT EVERY OIL CHANGE (NOT AT DEALERSHIP), I AM TOLD THAT MY VEHICLE BURNS OIL. AS STATED IN A RECALL PREVIOUSLY:'AN ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING). THE DANGER ALSO LIES IN THE REPLACEMENT OF OIL WHILE CAR IS IN THE MIDDLE OF A ROAD. WE NEED A NEW ENGINE.

SINCE I BOUGHT OUR 2019 JEEP CHEROKEE NEW, THE HOOD HAS HAD A BAD FLUTTER. IT FLUTTERS BAD ENOUGH THAT IT SETS OFF THE AUTO STOP/START LIGHT. HAVE HAD IT INTO THE DEALER AT LEAST 6 TIMES AND NO RESOLUTION. IT FLUTTERS SO BAD THAT IT SEEMS THE HOOD IS ACTUALLY GOING TO FLY OPEN. IT REALLY GETS BAD WHEN YOU PASS ANOTHER VEHICHLE.

I BOUGHT MY JEEP CHEROKEE LATITUDE PLUS IN MAY 2019. 6 MONTHS LATER THE STOP/GO FUNCTION STALLED AND THE CAR TURNED OFF DURING A TURN AT THE LIGHT. I ALMOST GOTTEN REAR ENDED WITH MY DAUGHTER IN THE BACK SEAT. HAD TO PUT IT IN PARK TO GET IT TO TURN ON AGAIN, MIND YOU I AM STILL IN THE INTERSECTION. THE CAR TURNED ON BUT CONTINUALLY DID THAT AT LEAST TWICE A WEEK. THE IS UNSAFE TO DRIVE, I DO NOT KNOW HOW IT HAS 4 OUT OF 5 STARS. THE CAR HAS A HARD TIME STARTING. I HAVE TO TRY SEVERAL TIMES TO TURN IT ON. UNTIL RECENTLY, IT JUST WON'T TURN ON ANY LONGER. BATTERY IS FINE. THE STARTER IS NOT DOING ITS JOB. I HAVE TO GET IT TOWED TO THE DEALER ABOUT AN HOUR AWAY TO GET IT LOOKED AT AND FIXED. DON'T KNOW IF IT CAN GET FIXED. I HAVE READ THAT OTHER OWNERS OF THIS VEHICLE HAVE HAD THE SAME TROUBLE AND SEEMS AS THOUGH THEIR CAR IS ALWAYS IN TROUBLE.

MY 2019 JEEP CHEROKEE WITH THE 2.4L HAS REPEATEDLY STALLED WHILE DRIVING SINCE PURCHASING 4 MONTHS AGO. UPON DOING RESEARCH, I SEE THERE'S BEEN MANY RECALLS ON SIMILAR VEHICLES WITH THE SAME ENGINE AND YEAR AS MINE, HOWEVER MINE IS NOT COVERED. CONSIDERING MY VEHICLE IS ALSO STALLING WHILE DRIVING AND DECELERATING, I AM FILING A COMPLAINT TO BROADEN THE RECALL TO INCLUDE MORE VINS. ON FOUR SEPARATE OCCASIONS, MY VEHICLE STALLED WHILE DRIVING WHEN SLOWING DOWN BUT STILL IN MOTION. IT WILL NOT STAY RUNNING FOR THE PAST WEEK WHEN DECELERATING.

FOR THE PAST 4 DAYS, MY VEHICLE STALLS WHILE DRIVING WITHOUT WARNING. IT HAPPENS EACH TIME WHILE DECELERATING, BUT STILL IN MOTION. THERE ARE/WERE RECALLS ON THE EXACT YEAR AND ENGINE MODELS AS MY VEHICLE, BUT ACCORDING TO MY VIN, MINE IS NOT INCLUDED SO I AM FILING A REPORT. IT IS A 2019 2.4L AND STALLS WHEN IN MOTION.

FM RADIO FADES IN AND OUT. AND VOLUME CHANGES DRASTICALLY WITH DIFFERENT STATION CHANGES. SOMETIMES RESTARTING THE CAR HELPS.

THE A/C DOES NOT WORK AT ALL , THE CAR IS ONLY 2 YEARS OLD .

I DRIVE A 2019 JEEP GRAND CHAROKEE LATITUDE. I APPROACHED A STOP LIGHT LAST MONTH AT A MAJOR INTERSETION AND THE ENGINE SHUT OFF. THE CAR BEHIND ME ALMOST REARENDED ME WITH MY NEW BORN. OMG THIS CAR IS NOT SAFE TO DRIVE IF IT JUST SHUTS OFF FOR NO REASON. LATER THIS MONTH THE FRONT SUSPENSION STARTED MAKING ALOT OF NOISE. THE CAR HAS 43000 MILES. OBSERVED THE PASSANGER SIDE STRUT MOUNT CLIP THAT KEEP THE STRUT FROM SEPERATING FROM WHEEL WHEEL LOOSE. STRUT FAILED AND CAUSED ISSUES WITH DRIVE TRAIN. CAR IS ON BLOCKS IN MY GARAGE KNOW AWAITING STRUTS AND STRUT MOUNTS. THE JEEP USED A VERY SMALL PLASTIC CLIP TO SECURE THE TOP PART OF THE STRUT, SO IN MY CASE WHEN THE STRUT FAILED, THE CLIP CAME LOOSE AND ALMOST SEPERATED LEAVEING THE TOP OF STRUT UN-ATTACHED TO ANYTHING OMG! THIS A HUG SAFTY ISSUE. WHY HAS NHTSA NOT INVESTIGATED THIS POOR DESIGN. A PLACSTIC CLIP TO HOLD A STRUT THAT IS SUPPORTING THE FRONT END OF A VEHICLE!!.

THIS VEHICLE STALLS OUT IN TRAFFIC AND STUTTERS WHEN STARTED. EVEN WHEN THE AUTOSTART BUTTON IS "ON" THE CAR HESITATES AND STALLS FROM STOP TO GO. I HAVE ALMOST BEEN HIT WHEN TRYING TO PULL OUT FROM AN INTERSECTION FROM A STOP. THE SUV SMELLS OF BURNING OILS ALL THE TIME. I SET A SERVICE APPT WITH THE DEALER TO ASSESS THE STALLING PROBLEM AND BURNING OIL SMELL. I WAS TOLD THAT THE STALLING WAS FROM THE "ENGINE PERFORMANCE" AND NOTHING COULD BE DONE. AS FAR AS THE BURNING OIL SMELL, I WAS TOLD THE ENGINE BURNS THROUGH 1 QUART OF OIL PER 1,000 MILES AND I WILL NEED TO CONSTANTLY CHECK THE OIL. THEY CANNOT DO ANYTHING ABOUT IT, IT IS THE WAY IT IS MADE. THIS IS UNACCEPTABLE AND EXTREMELY DANGEROUS! JEEP HAS NOT BEEN VERY HELPFUL.

CLUTCH SLIPS WHEN DOWNSHIFTING. ALSO WHEN SHIFTING THE JEEP IN REVERSE A GAP IS FELT BEFORE THE JEEP LURCHES IN GEAR SEEMS LIKE THE GEAR IS ENGAGING LATE.

THE ENGINE LIGHT CAME ON AND IT WAS SAID THAT IT WAS THE EVAPORATOR CANISTER AND THAT IT HAD TO BE REPLACED.

OIL CHANGE AND RECALL COMPLETED 3,000 MILES AGO FOR OIL CONSUMPTION ISSUE. DROVE 3,000 MILES AND STALLED ON ROADWAY IMMEDIATELY FOLLOWING A RIGHT HAND TURN. DURING SHUTDOWN THERE WAS STEERING CONTROL LOSS. PULLED CAR OFF ROAD AND CHECKED DIPSTICK. DIPSTICK WAS DRY. ADDED 2.5 QUARTS OIL. THIS CAR STILL CONSUMES APPROXIMATELY .75 QUARTS OF OIL PER 1,000 MILES. WILL RESTART OIL CONSUMPTION TEST WITH JEEP DEALER IMMEDIATELY.*DT CONSUMER STATED HE WOULD LIKE THE CASE CLOSED, ISSUE HAS BEEN RESOLVED.*JB

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE REAR HATCH DOOR ERRONEOUSLY OPENED CAUSING THE DOG TO FALL OUT OF THE VEHICLE. THE CONTACT INDICATED THAT THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER NEW SMYRNA BEACH JEEP LOCATED AT 2555 FL-44, NEW SMYRNA BEACH, FL 32168 WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.*DT Consumer in addition loud noise, rattling and vibration coming from the engine while driving. Vehicle was taken to multiple service dealers.

WE BOUGHT THIS CAR FOR MY 17-YEAR-OLD SON FROM CARFAX. IT SEEMED GREAT FOR A FEW MONTHS, BUT THE ENGINE STARTING SHUTTING OFF WHILE HE WAS DRIVING THE CAR ON THE BUSY ROADS OF HOUSTON. WHEN WE PUT OIL IN THE CAR, THE ENGINE SHUTOFF STOPS, BUT IT COMES BACK WITHIN A MONTH. IT IS VERY DANGEROUS. HE HAS HAD A NUMBER OF CLOSE CALLS. PLEASE HELP!

6 MONTHS AFTER I BOUGHT MY 2019 JEEP CHEROKEE IT STALLED OUT OF NO WHERE IN THE MIDDLE OF AN INTERSECTION AND STALLED AFTER A COUPLE MINUTES IT STARTED BACK UP I TOOK IT IN THEY SAID IT WAS THE BATTERY BUT I DOUBT IT CAUSE IT WAS 6 MONTHS OLD. THEN IT HAPPENED AGAIN AND DIDN'T WANT TO START UNTIL THE NEXT DAY I TOOK IT IN FOR SERVICE AGAIN AND THEY SAID IT WAS THE OIL BEING LOW I CHECKED THE OIL MYSELF AND IT WAS FULL AND CLEAN NOW IT HAS HAPPENED TO ME A THIRD TIME STALLED ON THE FREE WAY WITH INCOMING TRAFFIC BEHIND ME AND STALL OUT OF NO WHERE I DO NOT FEEL SAFE IN THIS VEHICLE NO MORE! I THINK IT HAS AN ENGINE ELECTRICAL ISSUE.

OUR 2019 JEEP CHEROKEE LIMITED HAS JUST OVER 12K MILES. THE INSTRUMENT CLUSTER (DASHBOARD, RADIO SCREEN DISPLAY, AND GEAR SHIFT LIGHTS) GO BLACK OR DARK GREY, AND WE HAVE NOTHING DISPLAYED - SPEEDOMETER, GAS GAUGE, CLIMATE CONTROLS, MESSAGES, OR ANY OTHER SAFETY INFORMATION. WE ARE JUST DRIVING ALONG, AND THE INSTRUMENT CLUSTER JUST QUITS WORKING. THIS HAS HAPPENED FOUR TIMES NOW. THREE TIMES THE DISPLAY CAME BACK ON AFTER SEVERAL MINUTES, ONCE AFTER STOPPING THE CAR AND RESTARTING, WHILE ONE OTHER TIME IT DID NOT WORK AGAIN UNTIL WE STARTED THE CAR THE NEXT MORNING. THIS IS A SERIOUS SAFETY ISSUE, BECAUSE WE ARE DRIVING WITHOUT ANY VITAL INFORMATION. WE HAVE TAKEN OUR JEEP TO TWO DIFFERENT DEALERSHIPS WHO DID NOT FIX THE ISSUE BECAUSE THEY SAID THERE WERE NO ERROR CODES DISPLAYED. THEY STATED WE WOULD NEED THE JEEP AT THEIR DEALERSHIP INDEFINITELY AND THEY WOULD NEED TO DRIVE IT EVERY DAY UNTIL IT HAPPENED WHILE AT THE DEALERSHIP. WE EVEN POINTED OUT TO THE DEALERSHIPS THAT THERE WAS ALREADY A RECALL ON 2019 JEEP CHEROKEES FOR THE INSTRUMENT CLUSTER FAILING, BUT THEY SAID OURS WAS NOT ONE OF THE JEEPS IN THE RECALL. IF YOU GOOGLE "2019 JEEP CHEROKEE DASHBOARD DISPLAY PROBLEMS" OR SOMETHING SIMILAR, YOU WILL FIND DOZENS OF COMPLAINTS ABOUT THIS ISSUE.

ENGINE STALLS OUT RANDOMLY ON THE HIGHWAY AND RUNS ITSELF COMPLETELY OUT OF OIL. TRANSMISSION LUNGES/JOLTS THROUGH GEARS.

2019 JEEP CHEROKEE TRAILHAWK RANDOMLY SHIFTS TO NEUTRAL. NOT SPECIFIC TO SPEED, CLIMATE OR TERRAIN. COMMONLY OCCURS DURING REDUCING AND ACCELERATION SPEEDS. WHILE DRIVING THE RPM WILL RISE SIGNIFICANTLY RESULTING IN THE TRACTION CONTROL LIGHT TO ENGAGE AND A P061B TROUBLE CODE. CONTINUED ATTEMPTS TO ACCELERATE RESULTS IN CONSISTENT ILLUMINATION OF THE CHECK ENGINE LIGHT (DUE TO THE P061B). AIR FILTER IS CLEAN WITH NO ADDITIONAL OBSTRUCTIONS. WHEEL/TIRE SIZE ARE AT FACTORY SPECIFICATIONS AND ARE ORIGINAL TO THE VEHICLE. TRANSMISSION REGAINS TRACTION WHEN VEHICLE COASTS TO 10 - 15 MPH. WITH THE "TRANSMISSION SOFTWARE UPDATE" THE PROBLEM CONTINUES TO OCCUR. AGAIN THIS PARTICULAR ISSUE HAPPENS RANDOMLY WITHOUT ANY WARNING, SOUNDS, OR PHYSICAL JOLT OR ABNORMAL MOVEMENT WHILE DRIVING.

DRIVING INTO A INTERSECTION ON A STOP LIGHT MY CAR STOPS OUT OF NO WERE , CAN NOT GET IT STARTED LIGHTS START TURNING ON. STARTED TO GET PANIC CARS BEHIND BE STARTED HONKING. FINALLY GOT IT TO START.

CAR SHUT OFF WHILE DRIVING ON THE FREEWAY. THANKFULLY COASTED TO THE SIDE OF THE FREEWAY WITH MINIMAL USE OF THE STEERING WHEEL. I PUT IT IN PARK AND GOT IT TO START AGAIN. THEN IT OCCURRED AGAIN A FEW MINUTES LATER AFTER I HAD EXITED THE FREEWAY ON A SIDE STREET. AGAIN PUT THE CAR IN PARK AND THEN GOT IT TO RESTART AGAIN. VERY DANGEROUS. ALL OF THIS WITH A BABY IN THE BACKSEAT.*DT THE CONSUMER STATED THE VEHICLE WAS SERVICE ON 2/15/21 AND THE ONLY DEFECT FOUND WAS A LOOSE BATTERY TERMINAL.

BACKED INTO DRIVEWAY, VEHICLE STARTED SMOKING THEN I SAW FLAMES RESULTING IN MY WHOLE FRONT EMD GOING UP IN FLAMES. NO WORK DONE NO PROBLEMS ORNINDICATION OF THIS PRIOR TO THIS HAPPENING. FIRE DEPT HAD TO COME AND PUT OUT FIRE

FAST FORWARD TO NOV OR DEC OF 2020- MY VEHICLE DID THE SAME THING, COMPLETELY SHUT DOWN WHILE I WAS DRIVING ON THE EXPRESSWAY. ON I35 GOING ABOUT 65-70 MPH. AGAIN, I CALLED THE DEALERSHIP WAS TOLD IT SOUNDED LIKE A MAINTENANCE PROBLEM.. A FEW WEEKS LATER, MY TEENAGE DAUGHTER WAS DRIVING TO PICK UP HER SISTER AT PRACTICE SHE CALLED ME TERRIFIED BECAUSE THE VEHICLE SHUT DOWN MID DRIVE AND WHILE SHE WAS AT TRAFFIC LIGHT I SHOWED THE SERVICE TECH THE VIDEO OF THE VEHICLE DOING THIS& HE TOLD ME THAT I NO LONGER HAD WARRANTY-IT WAS GOING TO COST ME $150 JUST FOR THE DIAGNOSTICS. I LEFT MY VEHICLE THERE FOR 3 DAYS, IN THOSE 3 DAYS I GOT SALESMAN CALLS ASKING TO TRADE IT IN AND NO CALLS FROM SERVICE NOTIFYING WHAT WAS BEING DONE TO MY CAR. THEN GET A CALL FROM SERVICE SAYING IT WAS GOING TO COST $400 TO FIX AND I NO WAS PAYING FOR ANOTHER FINANCIAL MESS WITH ANOTHER VEH; REC'D CALL FROM SER. EMPL. NOTHING WRONG WITH VEH- MISTAKEN MY CAR'S P/K WITH AUTO JUST NEED TO PUT MY AUTO BACKTHIS IS EXTERMLY UNSAFE BECAUSE I HAVE BEEN TEACHING MY DAUGHTERS HOW TO DRIVE THEY WOULDNT KNOW HOW TO RESPOND

WHILE IDOL AT LIGHT DOVE & 29TH ST MCALLEN TEXAS VEHICLE TURNED OFF AND STALLED (RECALL ID#286936) IN HEAVY CONSTRUCTION ON INTERSECTION INCREASED THE UNSAFE CONDITION FOR MY PASSENGERS (ALL CHILDREN) THEN STARTED I DROVE ACROSS THE INTERSECTION- MID DRIVE STEER WHEEL LOCKED LIGHTS BLINKINING VEHICLE ENGINE SHUT DOWN WHILE DRIVING VEHICLE CALLED DEALERSHIP SAID TO BRING IT IN THERE WERE A LOT OF RECALLS ON ABOUT THIS OR I NEEDED AN OIL CHANGE. THAT DAY I WAS DIAGNOSED WITH SINGLES AND ENDED UP SPENDING THE NEXT 2 WEEKS AT HOME. ALL OF THESE APPEAR TO BE RECALL AND CREATED UNSAFE CONDITIONS NOT ONLY FOR MYSELF, MY CHILDREN, AND THEIR TEAMMATES (MY OTHER PASSENGERS) BUT FOR OTHER DRIVERS IN HEAVY TRAFFIC AND CHILDREN RIDING THEIR BIKES I HAD TO HONK TO CATCH THEIR ATTENTION AND PUT ON MY HAZARDS LIGHTS SO THE VEHICLES BEHIND ME WOULD NOTICE I WAS STALLED AGAIN ON DOVE AND 29TH ST THOURGHOUT ALL THIS TIME I KEPT GETTING CALLS TO PURCHASE EXTENDED WARRANTY NEVER REC'D CALL OR TEXT ABOUT RECALL UNTIL FEB. 1ST, 2021THAT WAS THE FIRST TIME I REC'D NOTIFICATION IN WRITING VIA TEXT ABOUT RECALL

JAN (2X) & 3X THE FRST WEEK IN FEB. EXPRESSED CONCERNS BECAUSE I'VE BEEN TOLD ON NUMEROUS DIFFERENT OCCASIONS THAT IT WAS GOOD TO GO& ONCE I DRIVE IT I WOULD FEEL SO CONFIDENT, BECAUSE HE ALREADY TOOK IT FOR A DRIVE. BUT I NEEDED TO BRING BACK OIL CHANGE IN ABOUT 300 MILES AND THEN THEY'LL DO ANOTHER TEST TO SEE IF THAT IS ANOTHER RECALL ISSUE. I PURCHASED A BRAND NEW VEHICLE WITH 29 MILES FROM YOUR DEALERSHIP BECAUSE I DO NOT HAVE THE TIME TO BE WORRIED ABOUT VEHICLE ISSUES ESPECIALLY SINCE MY BOTH MY DAUGHTERS ARE LEARNING TO DRIVE IN THIS VEHICLE. MY 15 YEAR OLD PREGNANT DAUGHTER DRIVES THIS VEHICLE MORE THAN I DO BECAUSE I'M AT THE OFFICE AND SHE RUNS MY ERRANDS AND I DO NOT FEEL COMFORTABLE EVEN ALLOWING THEM TO BE A PASSENGER LET ALLOW DRIVE IT TO AND FROM THEIR PRACTICES WHEN I HAVE TO WORK. WELL, I WAS REASSURED AGAIN JUST TO BRING IT IN WHEN IT NEEDS AN OIL CHANGE (300 MILES AWAY) IN MOTION RECALL ID#: 286936

AFTER LEAVING MY VEHICLE AT THE DEALERSHIP OVER NIGHT AND BEING TOLD I JUST NEED TO MAKE SURE I COME BACK IN 300 MILES TO RUN ANOTHER TEST SO THEY CAN CHECK THE LEVELS OF THE OIL , I EXPRESSED MY CONCERNS WITH THE SERVICE ADVISOR ABOUT FEARING FOR THE SAFETY OF MYSELF, MY AGING MOTHER, CHILDREN, UNBORN GRANDCHILD, AND HER FATHER ; SERVICE ADVISOR ASSURED ME ONCE I DROVE VEHICLE MY FEARS WILL ALL BE AT EASE BECAUSE IT WAS ALREADY TEST DRIVEN AND WAS "GOOD TO GO SAFELY" I RECLUCTANTLY AGREED AND WHEN GOT IN MY CAR IT DID NOT START AND ON THE 3RD TIME IT STRUGGLED TO GET ON AND SOUNDED LOUDER THAN I HAVE EVER HEARD IT -I WENT BACK INTO THE SERVICE DEPT AND REFUSED TO TAKE IT LIKE THAT

MY 2019 JEEP CHEROKEE SHUTDOWN WHILE DRIVING, ON A CITY STREET,CAUSING ME GREAT PANIC, WHICH COULD HAVE BEEN A SERIOUS ACCIDENT, I WASN'T ABLE TO GET OFF THE ROAD. TOOK 3 TRYS TO GET IT STARTED AGIN.I CALLED DEALER, TOOK IT RIGHT OVER, MECHANIC SAID OIL WASN'T TOUGHING DIP STICK. NO WARNING LIGHTS OF ANY KIND CAME ON, TO LET ME KNOW THERE WAS A PROBLEM, THIS IS A MAJOR SAFETY ISSUE!, AND NEEDS TO BE FIXED!

HEADLIGHT SEALS LEAK ( CODENSATION BUILD UP) CORRODING ELECTRICAL WIRES MAKING LTS WORK INTERMITTENLY. THIS IS AN PERPETUAL PROBLEM AS IT WAS A PROBLEM ON MY PAST JEEP. I NOTICED 2021 JEEPS ON LOTS (BRAND NEW) MANY HAD CONDENSATION INSIDE OF HEADLIGHTS. STATIONARY

THE VEHICLE WAS IN MOTION ON THE INTERSTATE, 5 DAYS AFTER BEING BROUGHT IN FOR INSPECTION, AND THE ENGINE COMPLETELY DIED. 2.4L ENGINE FOR THIS MODEL MUST BE RECALLED!

2019 JEEP CHEROKEE IS DOING EVERYTHING THAT THE POWER TRAIN RECALL WAS LISTED FOR IN 2018 BUT THIS VIN WAS NOT COVERED UNDER THE RECALL. MY VEHICLE HAS BROKE DOWN MULTIPLE TIMES WITHOUT WARNING AND I HAVE EVEN BOUGHT A NEW BATTERY JUST TO FIND OUT THAT WAS NOT THE PROBLEM. THE MOST RECENT TIME IT BROKE DOWN IT WAS STATIONARY, ALL WARNING LIGHTS CAME ON ACROSS THE INSTRUMENT PANEL. THE WARNING LIGHTS HAVE FLASHED LIKE THAT BEFORE WHILE IN MOTION ON HIGHWAY AND CITY.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. OCCASIONALLY, THE VEHICLE WAS RESTARTED AND RESUMED NORMAL FUNCTION. THE CONTACT STATED THAT THE AT ONE POINT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED APPROXIMATELY 4-5 TIMES. THE CONTACT TOOK THE VEHICLE TO TURNERSVILLE JEEP CHRYSLER DODGE RAM (3100 NJ-42, TURNERSVILLE, NJ 08081, (856)316-7958) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

SLOWING TO A STOP LIGHT AND VEHICLE STALLED OUT LOSING ALL POWER. THE VEHICLE HAS ALREADY HAD THE RECALLS ASSOCIATED COMPLETED AND HAD A RECENT OILS CHANGE. THE DAY AFTER THE RECALLS, THE CAR STALLED AGAIN BEFORE COMING TO A FULL STOP. TWICE IT WAS ON A HIGHWAY, ONCE IN A DRIVEWAY, ONCE IN AN INTERSECTION COMING OFF A BRIDGE. TWICE IN MOTION OTHERS WERE AT A STOP. I LOST COUNT AND THE ISSUE IS INCONSISTENT. MOST RECENT 1/24/21

BOUGHT A USED 28K MILE 2019 JEEP CHEROKEE FWD ON DEC 20TH 2020. TOOK IT THROUGH A CAR WASH FIRST WEEKEND OF JANUARY 2021. AT END OF WASH WHEN YOU ARE SUPPOSED TO TAKE IT OUT OF NUETRAL AND INTO DRIVE THE TRANSMISSION WOULD NOT ENGAGE. I COULD HEAR IT SPINNING BUT NO ACTION. I WAS ABLE TO COAST FORWARD TO GET OUT OF THE WAY OF OTHERS LEAVING THE CAR WASH.THINKING IT WAS A FLUKE I TOOK IT BACK FOLLOWING WEEKEND. SAME THING HAPPENED. I COASTED TO A SAFE PLACE TO PARK. NO PROBLEMS WITH BRAKES. LIGHTS HAD BEEN FLASHING ON SHIFTER PANEL BUT HAD STOPPED BEFORE I READ WHAT WAS SAID. TOOK CAR TO DEALERSHIP. THEY SCOPED IT AND REPORTED NO PROBLEMS. SAID IT WOULD BE NECESSARY TO PUT CAR IN PARK , TURN CAR OFF AND RESTART AGAIN TO RESET COMPUTER WHICH WAS CONFUSED BY WHEELS TURNING IN NUETRAL THROUGH CAR WASH. SAID THEY HADNT HAD OTHER SUCH ISSUES. IVE NEVER OWNED A CAR WITH THIS ISSUE. I'M OF SOUND MIND BUT WAS VERY HARRIED AT THIS EVENT KNOWING OTHER CARS WERE RIGHT BEHIND ME !! DOESN'T SEEM RIGHT. PLEASE LOOK INTO THIS. I CAN'T HAVE BOUGHT THE ONLY 2019 JEEP CHEROKEE FWD VEHICLE WITH THIS ISSUE.

NOVEMBER OF 2019 BATTERY VOLTAGE WAS LOW. WHILE DRIVING STEERING WOULD JERK/PULL/GRAB TO THE LEFT OR RIGHT. DID THIS MANY TIMES DRIVING DOWN THE INTERSTATE, MAKING TURNS AND A FEW TIMES THE CAR WOULD SHUT DOWN. I MADE SURE TO KEEP MY DISTANCE DURING THIS TIME WHILE DRIVING AND THANKFULLY THERE WERE NO ACCIDENTS. SCARED TO DRIVE VEHICLE. HAD THE BATTERY CHECKED AT AN AUTO PARTS STORE THEY SAID IT WAS GOOD. TOOK IT INTO THE DEALERSHIP THEY FOUND WIRES RAN BY JEEP DURING MANUFACTURE FOUND A WIRE CHAFE NEAR STARTER AND WAS A GROUND WIRE. FIXED THE ISSUE. FAST FORWARD 11/2020 GETTING NAV DISPLAY REPLACED DUE TO SCREEN SEPARATION. FIRST RADIO INSTALL WAS NOT COMPATIBLE, AND STEERING HAS BEEN MESSED UP SINCE THE FIRST RADIO WAS PULLED OUT AND PUT BACK IN. COINCIDENCE NOT SURE... JUMPY/PLAY/LOOSE/STIFF WHEN CORRECTING TO STAY IN LANE. EXPLAINED THIS TO DEALERSHIP, SAFETY CONCERN, HAVE TO FIGHT THE WHEEL TO DRIVE AND ONLY DID THIS WHEN THERE WAS AN ISSUE IN 2019. 4TH VISIT BACK TO DEALERSHIP 3RD RADIO FINALLY WORKED. DEALERSHIP SAID THEY INSTALLED A STEERING SOFTWARE UPDATE. THEY DROVE MY VEHICLE APPROX. 50 MILES. SAID THERE IS PLAY/JERKING/JUMPING IN STEERING WHILE DRIVING AND TO LET THEM KNOW IF IT CONTINUES... I FEEL LIKE A DRUNK DRIVER, UNSAFE TO DRIVE, AND MY VEHICLE HAS LESS THAN 40K MILES. I CAN'T PIN POINT WHY THE CAR IS DOING THIS AND HOW TO GET THIS TAKEN CARE OF. JEEP SHOULD BE FIXING THIS PROBLEM AS THIS IS A HUGE SAFETY CONCERN. I HAVE COME ACROSS MANY COMPLAINTS FOR CHEROKEE STEERING ISSUES. THIS IS A HAZARD AND VERY DANGEROUS, I DRIVE 2 HOURS ROUND TRIP FOR WORK.

WHEN COMING TO A STOP LIGHT OR TO TURN MY VEHICLE SHUTS OFF AND NOW AS I WAS TRYING TO LEAVE THE PARKING LOT IT COMPLETELY SHUT OFF AND WOULD NOT START BRAKE BECAME HARD TO THE POINT WERE THE PEDDLE DIDN'T MOVE AND THE ENGINE LIGHT WAS FLASHING AS WELL AS THE BATTERY LIGHT. WHEN ENTERING THE FREEWAY AND WAITING TO MERGE MY VEHICLE SHUT OFF LUCKILY I WAS ABLE TO START IT BACK UP AGAIN.

JUST PURCHASED 2019 JEEP CHEROKEE TRAILHAWK THIS WEEK. IT HAS 27000 MILES ON IT. WENT TO FILL GAS TANK AT GAS STATION; JEEP WOULDN'T START. I HAD TO USE THE REMOTE START OPTION TO START WHILE SITTING IN THE JEEP WHICH LED THE HORN TO BLOW CONTINUOUSLY.

WHEN COMING TO A STOP IN THE VEHICLE, THE 2019 JEEP CHEROKEE (BOUGHT USED AT 52,000MI) AT 59,000MI NOW POWERS OFF RANDOMLY. APPARENTLY THIS IS DUE TO A SOFTWARE ISSUE THAT WAS RECALLED, BUT I DO NOT SEE MY VIN AVAILABLE FOR SERVICE. THIS IS UNACCEPTABLE AS I AM AFRAID OF A NEWISH CAR TURNING OFF WHILE ON THE ROAD.

WHEN DRIVING AT HIGHWAY SPEEDS THE STEERING HAS A 'STICKY' SPOT THAT MAKES MINOR CORRECTIONS ON THE ROAD MORE DIFFICULT. IT'S AS IF YOU OVER CORRECT TO GET PAST THE STICKY SPOT. IT CAN BE SCARY TO YOU FOR FEAR OF OVER CORRECTING INTO ANOTHER LANE. I NOTICED IT AT ABOUT 15000 MILES. IT'S AT THE DEALER NOW. THEY ARE REPLACING THE RACK AND PINION STEERING. UNSURE IF THIS WILL FIX THE PROBLEM OR PUT A BANDAID ON IT.

CAR WITH 60,000 MILES ON IT IS CONSUMING LARGE AMOUNTS OF OIL. NO LOW OIL WARNING OR ANYTHING. INSTEAD THE VEHICLE STALLS COMPLETELY WHILE DRIVING. THIS IS A MAJOR SAFETY CONCERN. I WAS MERGING ONTO A MAJOR HIGHWAY YESTERDAY WHEN THIS HAPPENED AND THE CAR BEHIND ME HAD TO SWERVE INTO THE DITCH IN ORDER TO NOT HIT ME. HOW IS THIS ALLOWED TO BE JEEPS STANDARD PRACTICE FOR LETTING YOU KNOW YOUR OIL IS LOW. AND WHY ON EARTH DOES A NEW CAR BURN THROUGH OIL?

A COUPLE TIMES NOW MY JEEP HAS SHUT DOWN ALL ELECTRICAL SPELL PROPULSION EVERYTHING IN THE MIDDLE OF TRAFFIC WHILE DRIVING WHILE SLOWING DOWN AND IT'S VERY DANGEROUS ESPECIALLY THIS MORNING WHEN I WAS IN AN INTERSECTION WITH A SEMI BEARING BARRELING DOWN ON ME AND I HAD NO STEERING NO BRAKES NO PROPULSION NOTHING THEN THE D FOR DRIVE ON THE DASH STARTED BLINKING ALL SERVICING IS UP TO DATE AND NOW THERE IS A WARNING LIGHT

WHEN SLOWING DOWN AND STARTING BACK UP TO SPEED THE ENGINE AND TRANSMISSION ARE NOT IN SYNC CAUSING A HESITATION TO OCCUR NOT ALL THE TIME BUT SOMETIMES WHEN YOUR COMING ON TO THE INTERSTATE AND YOU GO TO ACCELERATE THIS HESITATION OCCURS WITCH GOOD BE DANGEROUS.

AROUND 2:30 AM ON DECEMBER 30, 2020 I WAS DRIVING HOME ON THE FREEWAY. IT WAS RAINING A LITTLE BIT BUT NOTHING TO WHAT I HAVE DRIVEN IN BEFORE. I SET MY CAR TO CRUISE AT 65 MPH WHEN ALL OF A SUDDEN MY STEERING WHEEL STARTED LOCKING UP. I FOUND THAT MY STEERING WHEEL WOULD NOT TURN THE WAY I WANTED IT TO AND WAS VEERING LEFT. I HAD TO USE SOME FORCE TO KEEP IT STRAIGHT AND NOT GET INTO OTHER LANES. I THOUGHT I WAS OKAY UNTIL A LIGHT LIT UP ON MY DASHBOARD. I BELIEVE IT WAS THE ENGINE LIGHT BECAUSE AS I HEARD IT GO OFF AND FLASH AT ME, MY CAR STARTED TO STALL UP AND THEN GO REPEATEDLY. AS IF IT WAS HARD FOR IT TO GRASP ON TO MOVING FORWARD. LAST NIGHT WAS THE SCARIEST NIGHT OF MY LIFE AND I HAND NEVER HAD THAT HAPPEN TO ME. ALMOST PULLED OVER BECAUSE I THOUGHT I WAS GOING TO CRASH. I KEPT IT AT A STABLE 60 MPH AND OFF CRUISE CONTROL AS SOON AS THE STEERING WENT HAYWIRE AND IT SEEMED TO HAVE HELPED A BIT. I FEEL THE NEED TO GET MY CAR CHECKED BUT I ALSO BELIEVE THAT ALL OTHER 2019'S SHOULD GET RECALLED FOR THIS ISSUE.

ENGINE TURNED OFF ROUNDING A CORNER WITH NO WARNING. WAS ABLE TO RESTART VEHICLE AND GET BACK HOME SLOWLY. THE OIL WAS BARELY ON THE DIPSTICK AT THE BOTTOM WHEN I CHECKED IT. I HAD TO ADD 3 QUARTS OF OIL TO GET IT BACK TO THE NORMAL LEVEL. THIS OCCURRED APPROXIMATELY 2600 MILES AFTER AN OIL CHANGE. ON AVERAGE, THIS VEHICLE REQUIRES THE ADDITION OF APPROXIMATELY 1 QUART OF OIL EVERY 900 MILES. EXTREMELY HIGH OIL CONSUMPTION. NO SIGNS OF A LEAK ANYWHERE IN MY GARAGE OR ON THE VEHICLE. HAVE NOT HAD ANY OTHER PROBLEMS WITH THE VEHICLE OTHER THAN HAVING TO ADD A QUART OF OIL EVERY 2ND-3RD FILL UP AT GAS STATION.

JEEP ENGINE SHUT OFF WHILE ON MOTION ON CITY STREET AND DRIVING AT LOW SPEED THIS HAPPENED TWICE EARLY ON MORNING THERE WAS NO TRAFFIC SO WIFE JUST STIRRED TO THE SIDE AND RESTART THE JEEP. I CALL JEEP AND THEY CHECK IT AND SAY THAT THE ENGINE WAS LOW ON OIL AND THAT WAS THE RESON IT SHUT OFF.THEN BLAMED ME FOR NOT TAKING THE JEEP TO CHANGE THE OIL AT 3000 MILES, BUT THE SAME DEALER HAD TALL ME TO CHANGED EVERY 5000 MILES. AN OIL COMSUMSION TEST STARTED AND SO FAR IT SHOWS THAT IT CONSUMED 1 QUARTER OF OIL ON 1300 MILES , DEALER RECOMEND A SECOND OIL COMSUMSION TEST.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MANAGED TO COAST THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE VEHICLE HESITATED WHILE THE CONTACT ATTEMPTED TO RESTART THE VEHICLE. THE CONTACT STATED THAT AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WA TAKEN TO DEACON JONES CHRYSLER DODGE JEEP RAM (1109 N BRIGHTLEAF BLVD, SMITHFIELD, NC 27577, (919) 934-2101) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE OIL WAS REPLACED IN THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,161.

WHEN THE CAR COMES TO A STOP OR WHEN I SLOW DOWN TO A SLOW SPEED, THE ENGINE EITHER SHUTS OFF OR STALLS ON ME.

COMING UP ON RED LIGHT I ATTEMPTED TO BRAKE AND SLOW DOWN. PEDAL WENT TO THE FLOOR AND VEHICLE DID NOT SLOW. AIRBAGS DID NOT DEPLOY. PREVIOUS WARNING OF AIRBAG SYSTEM ISSUE WAS REPORTED TO HERTZ. AIRBAG LIGHT WAS NOT ON BEFORE ACCIDENT.

VEHICLE CONTINUES TO SHUT OFF WHILE DRIVING. TOOK VEHICLE TO REPAIR SHOP, ALTHOUGH THEIR EMPLOYEE WITNESS THIS SHUT DOWN FOUR TIMES, TECHNICIAN WAS UNABLE TO IDENTIFY WHY.

THE START/STOP HAD A SYSTEM FAILURE ABD NY CAR SHUT OFF IN THE MIDDLE OF TRAFFUC. I WAS STOPPED AT A LIGHT AND MY CAR SHUT ITSELF DOWN AND THEN WHEN I TOOK MY FOOT OFF THE BREAK IT STARTED TO GO BUT THEN IT IMMEDIATELY SHUT THE CAR TOTALLY OFF AND SAID THERE HAD BEEN A START STOP SYSTEM FAILURE.I HAVE ALSO HAD ISSUES WITH MY RADIO NOT COMING ON WHEN I TURN MY CAR ON AND I HAVE TO TURN MY CAR OFF AND TURN IT BACK ON I HAVE HAD ISSUES WITH ALL OF A SUDDEN MY FLASHERS COMING ON FOR NO REASON AND I AM AWARE OF AND THEN I HAVE TO TURN MY CAR OFF AND THEN BACK ON FOR THEM TO STOP FIGHTING I ALSO HAVE HAD ISSUES WITH THE SEAT NOT GOING BACK INTO PLACE LIKE IT SUPPOSED TO ON THE MEMORY RECALL I'VE HAD ISSUES WITH MY CAR NOT BEEPING WHEN I'M GOING TO BACK UP AND THERE'S SOMEBODY BEHIND ME OR SOMEBODY COMING CLOSE TO BEING BEHIND ME AND I'VE ALMOST HIT SOMEONE ONCE BECAUSE THE ALARM DIDN'T GO OFF. THIS CAR SEEMS TO BE HAVING NUMEROUS ELECTRICAL ISSUES BUT THE ONE I'M WORRIED ABOUT THE MOST IS THE FACT THAT THE CAR JUST DECIDED TO SHUT ITSELF OFF IN THE MIDDLE OF TRAFFIC THIS IS A SAFETY HAZARD.

THE CAR TURNS OFF WHILE DRIVING AND THEN EVERYTHING LOCKS UP. THIS HAS HAPPEN TWO DAYS IN A ROW 12/10/2020 AND 12/11/2020

WHILE DRIVING, MY REAR HATCH WARNING CAME ON, I PULLED OVER TO REALIZE THAT THE LATCH WOULD NOT LOCK, CAUSING MY LIGHTS TO STAY ON, CAUSING A COLD ENVIRONMENT FOR MY 9 MONTHS OLD BABY, WITH THE DOOR NOT BEING ABLE TO SEAL. WITH THIS BROKEN, ALSO DISABLES MY REMOTE START, VOIDING ANY ANTI THEFT ABILITIES.

WHILE DRIVING AT HIGHWAY SPEEDS, UNKNOWN PROBLEM CONSOLE DISPLAY AND DISPLAY CONTROLS SWITCHED ERRATICALLY AND BECAME NONFUNCTIONAL, DISABLING CLIMATE CONTROLS, SWITCHING RADIO STATIONS, AND CONSOLE DISPLAY LIGHTS AND DASH LIGHTS (SPEEDOMETER, COOLANT TEMP, FUEL ETC..) TURNED OFF. DANGEROUS CONDITION DUE TO NO HEATER DURING 9 DEGREE F WEATHER.

ON MULTIPLE OCCASIONS MY 2019 JEEP CHEROKEE HAS STALLED OUT, WITH OUT WARNING, WHILE I WAS DRIVING, ONCE ON THE FREEWAY AT 70 MILES AN HOUR IN HEAVY TRAFFIC. AFTER SEVERAL TRIPS TO THE DEALER I WAS INFORMED THAT THIS ENGINE, THE 2.4L HAS A SYSTEMIC PROBLEM, IN THAT BURNS ABOUT A QUART OF OIL EVERY 1000 MILES AND WHEN THE OIL GETS TOO LOW THE ENGINE JUST SHUTS OFF. NO WARNING LIGHTS, JUST SHUTS EVERYTHING OFF. AT 70 MILES PER HOUR IN TRAFFIC, HAVING THE ENGINE STOP AND SUDDENLY LOSING POWER STEERING AND TRYING TO MOVE THOUGH TRAFFIC TO THE SHOULDER WHILE RAPIDLY DECELERATING IS VERY DANGEROUS. THE DEALER AND FCA ARE OFFERING NO SOLUTIONS FOR THIS ISSUE. FROM A PUBLIC SAFETY PERSPECTIVE THIS VEHICLE SHOULD BE RECALLED, NOT TO MENTION THE ENVIRONMENTS COSTS AND CONSUMER PROTECTION ASPECTS.

JEEP STALLS WHEN OIL IS LOW, BATTERY LIGHT COMES ON, I HAVE TO PULL OVER, RESTART MY CAR, AND IT RATTLES. STALLS WHEN I TURN, AND BATTERY LIGHT COMES ON.

USES EXCESSIVE OIL ABOUT 1 QUART ABOUT EVERY 1,500 MILES. WE HAVE THE 2.4 L ENGINE. WE PURCHASED A NEW VEHICLE NEVER EXPECTING THAT WE WOULD HAVE TO ADD OIL BETWEEN OIL CHANGES.

WHILE DRIVING MY VEHICLE I WAS ON AN OFF RAMP GOING 45MPH WHEN THE ENGINE QUIT WORKING. WITH DIFFICULTY I WAS ABLE TO GET THE VEHICLE TO THE SIDE OF ROAD. WHEN I ATTEMPTED TO START IT. IT TOOK A WHILE TO START UP THE VEHICLE. I CALLED.TO.GET AN APPOINTMENT FOR THE JEEP TO BE SEEN. THE PROBLEM OCCURED EVERY DAY UNTIL IT WAS SEEN AT THE DEALERSHIP. THE VEHICLE HAS 19 K AND OIL.IS CHANGED ON OR.BEFORE RECOMMENDATIONS. THE DEALERSHIP.STATED THAT THE OIL.WAS CHANGED AND WAS.OIL LEVEL IS LOW. THE DEALER STATED IT IS COMMON FOR JEEP WITH 2.4 L ENGINE TO BURN 1 QT OIL EVER 1000 MILES. THIS IS RIDICULOUS. NO VEHICLW DOES THAT. THE WORST PART IS THE OIL LIGHT NEVER.COMES ON. THE DEALER WAS SNEAKY AND.CALLED.WHERE I GET MY OIL.CHANGED TO SEE IF I WAS GETTING MY OIL CHANGED REGULARLY. THERE IS A.WELL.DOCUMENTED PROBLEM WITH THE 2 4 L TIGERSHARK MOTOR.

2019 JEEP CHEROKEE WITH 2.4L MULTIAIR ENGINE IS CONSUMING OIL AT APPROXIMATELY 1 QUART / 1,000. WITHOUT ANY INDICATION THE VEHICLE WILL STOP WHILE DRIVING WHEN THE OIL LEVEL IS LOW. THIS LAST OCCURRED WHILE BRAKING TO MAKE A LEFT TURN ON A DIVIDED HIGHWAY. NO WARNING OR INDICATION THAT THE LEVEL IS LOW IS FORCING US TO CHECK THE OIL LEVEL CONSTANTLY TO MAKE SURE THE LEVEL IS NOT LOW ENOUGH TO CAUSE THIS CONDITION. THE VEHICLE HAS HAD THIS OCCUR MULTIPLE TIMES IN THE FIRST 33K MILES AND SEEMS TO HAVE BEEN CONSUMING MORE OIL LATELY.

DRIVING THE JEEP ON THE NJ TURNPIKE THE STEERING WHEEL WENT SLACK. MY WIFE REACTED BY JERKING THE STEERING WHEEL WHICH CAUSED THE VEHICLE TO SWERVE INTO THE ADJACENT LANE NEARLY MISSING ANOTHER VEHICLE AND THE GUARD RAIL. THE JEEP WAS GOING 66 MPH (THE SPEED LIMIT IS 70MPH THERE). I'VE TAKEN THE VEHICLE TO THE DEALERSHIP WE LEASED IT FROM 3 TIMES AND THEY SAY THEY WON'T OR CAN'T REPAIR IT BECAUSE WHEN THEY TEST DROVE IT THE PROBLEM DIDN'T OCCUR. IT IS AN INTERMITTENT, SERIOUS PROBLEM. THERE HAVE BEEN SEVERAL INCIDENTS OF THIS NATURE REPORTED FOR THIS MODEL JEEP IN THE NHTSA LAST YEAR AND THIS YEAR. BECAUSE OF THE POTENTIAL FOR A MAJOR ACCIDENT DRIVING THIS VEHICLE WITH THIS PROBLEM WE RESTRICT WHEN AND WHERE WE DRIVE IT.

AS I STOP AT A STREET LIGHT USING THE AUTO START/STOP FEATURE...THE JEEP DID NOT TURN BACK ON. I WAS STRANDED AND NEEDED A TOW. EVENTUALLY WITH A JUMP AND TURNING OFF THE AUTO START/STOP BUTTON, THE JEEP WILL DRIVE JUST FINE.

THE VEHICLE WILL STALL FOR NO APPARENT REASON. THE MOST RECENT OCCURRENCE HAPPENED IN THE TURN LANE AT A BUSY INTERSECTION, ON A HILL, IN THE RAIN. THE CAR ONLY RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WILL ALSO LOSE STEERING FOR NO REASON WHILE DRIVING. THE BATTERY LIGHT WILL COME ON WITH THE ISSUES DESCRIBED ABOVE. ALSO, THE CAR WILL CHIME WHILE DRIVING, WITH NO TROUBLE INDICATION ON THE DASHBOARD.

THIS HAPPENED MONTHS AGO AND THEY CLEANED SOME CONNECTIONS TO FIX IT BUT ITS HAPPENING AGAIN. AT FULL SPEED THE CAR COMPLETELY LOSES ALL ELECTRONICS INCLUDING POWER STEERING, BRAKING, AND THE DASH GOES BLANK. THEN IT FLASHES A SERVICE TRANSMISSION WARNING WHILE EVERY ALARM AND LIGHT ON THE DASH COMES ON. AFTER COMING TO A COMPLETE STOP AND PUTTING IT IN PARK IT WILL RESTART AGAIN. THIS HAS HAPPENED 3 TIMES OVER 2 DAYS.

ENGINE BURNED ONE QUART OF OIL IN 458 MILES. AFTER 2 QUARTS DOWN ENGINE WILL STALL

OIL SEEPING FROM OIL PAN, SIDE COVER, HEAD GASKET AND A TICKING NOISE THAT SOUNDS LIKE LIFTERS

THE STARTER WENT BAD AROUND 40,000 MILES. SOMETIMES IT STARTS OTHER TIMES IT TAKES HOURS TO START. I ALWAYS GET A NOTIFACTION THAT SAYS STARTER PROTECTION MODE ENGIN WARMING AFTER A FEW FAILED START ATTEMPTS. THE CAR STALLS OUT OFTEN. ANY TURNS SHUT THE CAR OFF. OIL MUST BE ADDED TWICE A MONTH TO FIX THE STALL ISSUE. HALF THE TIME IT SAYS 4 WHEEL DRIVE AND CRUISE CONTROL UNAVAILABLE. THIS JEEP IS A LEMON. A DISASTROUS PURCHASE. SHOULD BE A RECALL ON THE STARTERS AS MANY PEOPLE HAVE THE SAME PROBLEM. 2 YEAR OLD CAR COSTING ME 900 TO FIX STARTER IS A JOKE.

REPEATED WINDSHIELD CHIPS AND CRACKS 3 IN 1 MONTH. REPLACED THE WINDSHIELD, NOW 4 MORE IN 2 MONTHS. HAVE ONLY HAD VEHICLE 3 MONTHS.

NHTSA PERSONNEL - I WANT TO REPORT A SERIOUS (SAFETY) PROBLEM WITH OUR 2019 JEEP CHEROKEE. IN THE LAST 2-3 WEEKS, MY WIFE HAS EXPERIENCED A SUDDEN STALLING OF THE CAR WITHOUT ANY WARNING OR NOTIFICATION. THIS IS A SERIOUS PROBLEM SINCE SHE WAS ON THE ROAD ON HER WAY TO TAKE OUR KIDS TO SCHOOL. LUCKILY, NO ONE WAS BEHIND HER AND SHE WAS ABLE TO RESTART THE CAR. TODAY (10/30), I CALLED OUR LOCAL JEEP/DODGE DEALERSHIP TO SCHEDULED AN APPOINTMENT FOR THIS ISSUE. AS I WAS DESCRIBING THIS PROBLEM, THE SERVICE REP TOLD ME TO CHECK THE OIL LEVEL OF THE CHEROKEE DUE TO A KNOWN "OIL CONSUMPTION PROBLEM." SURE ENOUGH, I CHECKED THE OIL LEVEL IN THE CAR AND THERE WAS HARDLY ANY OIL. SOON AFTER, I WENT TO WALMART AND BOUGHT 5 QT OF 0W20 SYNTHETIC OIL. DROVE THE CAR AFTERWARDS AND NO STALLING OCCURRED. PLEASE HELP TO PRESSURE FCA US LLC OR JEEP TO FIX THIS ISSUE RIGHT AWAY VIA RECALL OR REWORK. ENGINES CAN BE REPLACED BUT NOT LIVES - THIS IS A SAFETY PROBLEM!! SINCERELY, [XXX] 2019 JEEP CHEROKEE OWNER (WITH ONLY 14,341 MILES) WICHITA, KS 10/30/2020 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN SHIFTING FROM REVERSE TO DRIVE THE TRANSMISSION HESITATES GOING INTO DRIVE 50% OF THE TIME THIS HESITATION USUALLY LASTS FROM 1 TO 3 SECONDS. DOESN'T HAPPEN EVERY TIME BUT IT DOES HAPPEN FREQUENTLY,

THE VEHICLE HAS HAD THIS ISSUE 3X OVER THE PAST YEAR. THE FIRST INCIDENT OCCURRED WHEN THE CAR WAS PUT IN REVERSE AND WAS MOVING IN A BUSY PARKING LOT, THE EMERGENCY BRAKE CAME ON AND IMMEDIATELY HALTED THE CAR. WHEN TURNED OFF IT TURNED BACK ON AND WHEN PUT IN BREAK AND TURNED OFF IT WENT OFF AND WAS ABLE TO BE DRIVEN. THE NEXT INCIDENT THE CAR WAS IN DRIVE AND IN MOTION ON A CITY STREET, WHEN THE EMERGENCY BRAKE CAME ON AND THE CAR CAME TO AN ABRUPT HALT FROM 15 MPH TO 0. I PUT THE CAR IN PARK AND TURNED IT OFF AND ON AGAIN AND IT DROVE OK. THE 3RD INCIDENT THE CAR WAS BEING DRIVEN IN A BUSY INTERSECTION OF A CITY STREET, WHEN THE E BRAKE CAME ON AND THE CAR IMMEDIATELY HALTED. WE TURNED THE BRAKE OFF AND LOOKED UP AND IT STILL WOULDN'T MOVE, BUT ALL OF THE LIGHTS WERE ON INCLUDING THE HEADLIGHT BRIGHTS. IT STATED ON THE DASH TO PUT THE CAR IN NEUTRAL AND OTHER LIGHTS WERE ON AS WELL. WE PUT THE CAR IN PARK AND TURNED THE ENGINE OFF AND THEN TRIED TO RESTART IT. IT WOULDN'T START. WE SAT FOR 10 SECONDS AND THEN RESTARTED IT AND TURNED THE BRIGHTS OFF AND THEN THE CAR DROVE OK.

WHILE DRIVING, MY CAR WILL RANDOMLY SHUT OFF COMPLETELY. THERE IS A DINGING NOISE AND A QUICK FLASH OF THE BATTERY LIGHT AND THEN IT SAYS THE PRESS BRAKE AND PUSH START. I CAN NOT ACCELERATE BUT CAN BRAKE. AS SOON AS I'M COMPLETELY STOPPED, THE STEERING LOCKS AND IT STRUGGLES TO START AGAIN. IT IS RANDOM AND HAS HAPPENED MORE THAN ONCE IN A ROW. IT HAPPENED 4 MONTHS AGO AND THE SERVICE DEPARTMENT SAID THE BATTERY FAILED AND REPLACED THE BATTERY, BUT IT HAPPENED AGAIN A WEEK AGAIN WHILE I WAS TURNING. AFTER I RESTARTED IT, IT DID IT LIKE 15 SECONDS LATER. THEN TWO DAYS AFTER THAT IT SHUT OFF RANDOMLY WHILE I WAS DRIVING 35-40 MPH DOWN A STRAIGHT ROAD. I'VE TAKEN IT IN AGAIN AND THIS TIME THEY CAN'T FIND ANYTHING WRONG WITH IT. BATTERY WAS FINE, NO CODES. EVEN THE SOFTWARE THAT GOT UPDATED BECAUSE OF THE RECALL (STALLING WHILE DRIVING) WAS FINE. I'VE SEEN PEOPLE SAY THAT THE OIL LEVEL CAN CAUSE IT TO STALL, BUT MY OIL WAS AT 60% AT THE TIME IT STARTED HAPPENING. IT'S NOT SAFE THAT THE CAR RANDOMLY SHUTS OFF WITHOUT NOTICE, WHILE DRIVING ON A ROAD OR HIGHWAY. THAT CAN CAUSE A SERIOUS ACCIDENT IF IT HAPPENS AT THE WRONG TIME.

GOOD EVENING! I PURCHASED THIS 2019 JEEP CHEROKEE LATITUDE PLUS WITH ONLY 10 MILES ON IT. THE FIRST 1000 MILES WE HAD ISSUES WITH THE START/STOP FEATURE. THE CAR COMPLETELY SHUT OFF WHILE IN DRIVE. I TOOK IT IN AND THE DEALERSHIP SAID THERE WERE 40 FAULT CODES. THEY CLEARED THEM AND MOVED ON. IT HAPPENED AGAIN BUT THIS TIME, THE CHECK ENGINE LIGHT CAME ON. THEY CLEARED THAT CODE AGAIN. THE THIRD TIME I TOOK IT IT WAS WHEN THE CAR SHUT OFF AGAIN BUT THIS TIME THE BATTERY LIGHT CAME ON AND MULTIPLE LIGHTS WERE FLASHING. I TOOK IT IN AND THEY SAID THERE WAS A LOOSE BATTERY AND WIRE. THEY FIXED IT AND NOW WE ARE HAVING PROBLEMS WITH THE RADIO. THE SCREEN KEEPS FLICKERING AND MAKE BEEP NOISES. IT HAS EVEN FROZEN UP ON US. WE HAVE DOCUMENTED ALL OF THIS WITH VIDEOS AND I WOULD BE HAPPY TO SHARE THAT WITH YOU. AFTER THE 7TH TIME BRINGING IN THE VEHICLE. THE DEALERSHIP IS STILL UNABLE TO FIX IT. I TRIED TO HIGHER A LAWYER TO SEE IF THIS IS LEMON BUT WITHOUT THE DEALERSHIP DIAGNOSING THE PROBLEM, THERE IS NOTHING WE CAN DO. I JUST WANT MY BRAND NEW CAR FIXED. I'VE READ HUNDREDS OF OTHER REVIEW WITH THE SAME ISSUES PLEASE INVESTIGATE!! THANK YOU!

WHEN TRAVELING AT HIGHWAY SPEEDS, THE STEERING WHEEL HAS A NOTCH, OR HARD SPOT IN IT TO GO STRAIGHT. IT EITHER WANTS TO GO RIGHT OR LEFT, AND WHEN YOU TRY TO CORRECT IT, IT'S HARD TO MOVE THE WHEEL THEN WITH MORE PRESSURE YOU CAN GET PAST THAT POINT THEN IT GETS SUPER EASY AND JERKS. WHAT HAPPENS IS WHEN YOU'RE TRYING TO GO STRAIGHT, YOU JUST BOUNCE BACK AND FORTH IN THE LANE. IT'S EXTREMELY ANNOYING BUT EVEN MORE DANGEROUS. EVEN WITH BOTH HANDS ON THE WHEEL YOU JUST BOUNCING FROM RIGHT TO LEFT TO RIGHT TO LEFT THE WHOLE TIME. JEEP ALWAYS SAYS THERE'S NOTHING WRONG AND THAT'S NORMAL, BUT IT'S NOT.

THE VEHICLE STALLS WHILE DRIVING AND ENGINE SHUTS DOWN. WILL START BACK UP BUT STALLS WHEN TAKING A TURN WORST

THE JEEP JERSEY ALOT STOP AND START I THOUGHT SOMEONE AND HIT ME FROM BEHIND. GOING UP HILLS IT JENKS. I HAD TO REPLACE A SHOCK LAST MONTH THAT WAS LEAKING AND I BOUGHT THIS VEHICLE BRAND NEW .

VEHICLE BURNS A TREMENDOUS AMOUNT OF OIL.MINIMUM OF 2 QUARTS BETWEEN OIL CHANGES.ALSO VEHICLE LURCHES WHEN PUT INTO GEAR ON FIRST FEW STARTUPS OF DAY.

THE VEHICLE WILL JERK QUICKLY TO THE RIGHT WITHOUT NOTICE, WHEN ON THE HIGHWAY.

I HAD JUST HAD MY VEHICLE 6 WEEKS DRIVING FROM A STOP TO ANOTHER STOP. CAR STARTED CHUGGING THOUGHT I HADN'T GIVEN ENOUGH GAS THEN I THOUGHT IT POWERED DOWN AT THE STOP .LIGHTS WENT OUT ON BOTH CLUSTERS WENT TO ACCELERATE CHUGGED COULDN'T GET ACROSS STREET CHECK ENGINE LIGHT CAME ON I COASTED TO THE SIDE AND IT WOULDN'T START WAITED 15 MIN INCHED HOME ABOUT 3 MILES CALLED DEALER SENT A TOW TO PICK CAR UP HAD IT FOR A WEEK HAS SAME PROBLEM. THEY SAID TO BRING IT BACK 500 MILES WHEN IT HAPPENED HAS 3500 NOW AFRAID TO DRIVE. I NEED A VEHICLE CAN'T LEAVE FOR EXTENDED TIME AND NOTHING IS DONE

CAR STALLS WHILE WHILE IDLING. CAR HAS TO BE PUT BACK INTO PARK AND IT TAKES A FEW TRIES BEFORE THE ENGINE STARTS AGAIN. DEALER INSPECTED THE ELECTRICAL SYSTEM AND REPLACED THE BATTERY 3 MONTHS AGO.

TL* THE CONTACT LEASED A 2019 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THERE WAS AN ABNORMAL CLICKING NOISE DETECTED. ADDITIONALLY, WHILE STOPPED OR ACCELERATING, THE VEHICLE HESITATED TO RESPOND AND IS ONGOING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TWICE TO RON LEWIS AUTOMOTIVE GROUP (600 CLAIRTON BLVD, PITTSBURGH, PA 15236, (412) 655-7500) WHERE THE CONTACT WAS INFORMED THE VEHICLE WORKED AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,500.*DT*JB

I'M NOT SURE IF I PICKED THE CORRECT CATEGORY. BUT BASICALLY SOMETIME WHEN I STOP MY VEHICLE SHUTS OFF. IT HAS HAPPENED A FEW TIMES NOW. MY CAR NO LONGER DOES THE THING WHEN IT TURNS THE ENGINE OFF TO SAVE FUEL. MY VEHICLE ALSO STARTS SO SOMETIMES, LIKE IT'S HAVING PROBLEMS WITH THE ENGINE TURNING OVER.

6 TIMES IN THE LAST WEEK, MY CAR HAS SHUT OFF MID DRIVE. AS I AM DRIVING, MY CAR WILL DING, MY BATTERY LIGHT WILL FLASH ON AND THEN MY CAR WILL COMPLETELY SHUT DOWN WITHIN 3-5 SECONDS. I WILL HAVE TO TURN MY KEY TO OFF, WAIT A MINUTE AND RESTART. I WILL HAVE TO PUMP THE GAS PEDAL AND MY CAR WILL SPUTTER BEFORE IT TURNS OVER AND STARTS BACK UP. UNDER NORMAL CIRCUMSTANCES, I DO NOT HAVE ANY ENGINE LIGHTS DISPLAYED ON MY SCREEN FOR ATTENTION AND EVERYTHING RUNS SMOOTHLY. I HAVE ALSO CHECKED MY BATTERY ON THE SCREEN DISPLAY AS I DRIVE AND IT IS ALWAYS BETWEEN 14.2-14.4V. DURING THESE SHUTS, MY CAR IS GOING UNDER 30 MILES PER HOUR, BUT HAS HAPPENED AS I AM TURNING AND GOING STRAIGHT. MOST RECENTLY (THIS MORNING), I WAS DRIVING STRAIGHT (HAD JUST PULLED OUT OF MY PARKING SPOT AT MY APARTMENT) AND MY BATTERY LIGHT TURNED ON AND MY CAR LOCKED. THE STEERING WHEEL AND PEDALS WERE UNUSABLE, BUT MY ENGINE REMAINED ON. I CHECKED MY BATTERY DURING THIS AND IT SAYS IT WAS AT 12.2V. I HAD TO SHUT MY CAR OFF, PUMP THE GAS TO TURN THE ENGINE OVER AND MY BATTERY DISPLAYED AS BACK AT 14.4V. THIS HAPPENED 3 MORE TIMES BEFORE I WAS OUT OF MY APARTMENT COMPLEX (EVERY 50 FEET OR SO) AND I TURNED AROUND AND PARKED AGAIN. I HAD MY CAR HOOKED UP TO DIAGNOSTICS MACHINE AFTER IT BEGAN THE FIRST SHUT DOWNS, BUT IT RETURNED WITH NO ERROR CODES AND MY BATTERY TESTED FINE AND ALL THE WIRES WERE SECURE. I CALLED MY JEEP DEALERSHIP AND THEY STATED I AM OUTSIDE MY WARRANTY (BY 800 MILES), SO I WOULD HAVE TO PAY FOR THE FIX. THIS IS CLEARLY A DEFECT WITH MY CAR. I CAN SEE THROUGH ONLINE RESEARCH THAT MANY OTHER JEEP CHEROKEE OWNERS ARE HAVING THESE EXACT ISSUES AND JEEP IS GIVING THEM THE RUNAROUND. I ALSO SEE THERE ARE SOME RECALLS FOR JEEP PERTINENT TO THIS CONCERN, HOWEVER MY PARTICULAR CAR IS NOT INCLUDED. THIS IS VERY DANGEROUS AS MY SON WAS IN MY CAR FOR ALL OCCURRENCES + I HAVE A 30 MIN COMMUTE.

BACKING OUT OF GARAGE GASOLINE WAS COMING OUT OF THE ENGINE COMPARTMENT AND FALLING ONTO THE DRIVEWAY. WHEN THE ENGINE WAS TURNED OFF THE GAS STOPPED COMING OUT. TURNED THE ENGINE BACK ON AND GAS STARTED COMING OUT AGAIN SO I PARKED IT IN THE YARD. I CALLED THE DEALER AND THEY HAD IT TOWED TO THEIR PLACE. THEY TOLD ME THE FUEL LINE WAS DISCONNECTED AT THE FUEL PRESSURE SENSOR. THEY STATED THAT YOU CAN'T REMOVE THIS WITHOUT A SPECIAL TOOL AND IT WAS PROBABLY NOT FULLY LOCKED IN WHEN MADE AND OVER TIME CAME LOOSE. BRAD AT CROWN JEEP IN CLEVELAND, TN. THAT'S ALSO WHERE I PURCHASED IT FROM.

I SUSPECT THAT SOMEONE IS TAKING OVER MY CAR USING THE OBD2 PORT. I WAS AT AN APPOINTMENT ON MONDAY AND AROUND 7:00 PM I HEARD MY CAR LOCKED AND I HAD MY CAR ALREADY LOCKED. WHEN I RETURNED TO THE CAR, THE CAR RADIO SCREEN WAS JUMBLED UP AND THE CAR BEGAN TO SHAKE AFTER U TURNED ON THE CAR. I HAD TO TURN THE CAR OFF AGAIN IN ORDER TO REMOVE THE SCRAMBLED ICONS ON THE SCREEN. THIS HAS HAPPENED BEFORE SINCE WORKING AT CATALENT IN HARMANS MD. I HAD A COUPLE OF PHONE CALLS THAT OCCURRED PRIOR TO THE INCIDENT HAPPENING WHICH WAS ABOUT 10 MINUTES PRIOR TO MY CAR LOCKING OR THE INDICATION OF IT LOCKING WHEN THE HORN WENT OFF TWICE. MY CAR WAS PARKED RIGHT IN FRONT OF THE BUILDING LOCATED IN ROSEDALE MARYLAND, 8767 PHILADELPHIA RD SUITE C, ZIP CODE 21237. THE CAR HAS BEEN FEELING WEIRD EVER SINCE WHILE DRIVING. WHEN WORKING AT CATALENT, I HAVE 3 POLICE REPORTS OF PEOPLE WHO HAD GOTTEN INTO MY CAR ON MULTIPLE ACCOUNTS EVEN BREAKING ITEMS IN MY CAR. THIS HAS NEVER HAPPENED UNTIL I STARTED WORKING WITH THIS JOB. I AM NO LONGER WORKING THERE NOW DUE TO HOSTILE WORKING CONDITIONS AND WAS FIRED DUE TO HAVING NEGATIVE TIME. IN WHICH THOSE TIMES REQUIRED ME TO HAVE MY VEHICLE REPAIRED AND DOCTOR'S APPOINTMENTS THAT I UTILIZED PTO TIME AND WAS APPROVED BY THE SUPERVISOR. I HAVE A LAWYER SPEAKING WITH CATALENT LAWYER AS WELL AS EEOC CASES AND A WORKER'S COMPENSATION CASE DUE TO A WORKER ALLOWING A METAL 10 FOOT LADDER FALL ON MY BACK AND I WAS TOLD TO COMPLETE A NEAR MISS REPORT. I WAS OUT FOR A MONTH AND UPON MY RETURN, I OF COURSE HAD A VEHICLE ISSUE AND TOLD MY SUPERVISOR WHEN I WOULD RETURN. I TOLD HIM THAT A I WOULD RERUN ON WEDNESDAY AND WAS FIRED ON A TUESDAY. THIS HAPPENED ON JULY 27. AND STILL, I SUSPECT THAT THEY ARE STILL FINDING WAYS TO SABOTAGE MY VEHICLE.

THE JEEP STARTED STALLING WHEN IN MOTION/ DRIVING ABOUT A MONTH AGO, IT USUALLY HAPPENED WHEN BRAKING TO STOP AND THE JEEP WILL NOT TURN BACK ON. IT TAKES ABOUT THREE TIMES TO TURN OVER AND START BACK UP. YESTERDAY WHILE DRIVING ON A BUSIER ROAD THE JEEP STARTED THROWING ERRORS STAYING SYSTEMS WERE NOT WORKING, THE CHECK ENGINE LIGHT CAME ON AND THEN WHEN I TRIED TO DRIVE IT THROUGH THE STOP LIGHT THE VEHICLE WOULD NOT SHIFT OR ACCELERATE. I GOT IT PULLED OVER IN A GAS STATION PARKING LOT AND TURNED THE VEHICLE OFF. THE VEHICLE WOULD NOT TURN OVER THE FIRST COUPLE OF TIMES AND THEN IT FINALLY DID. NOT WHEN I TRY TO REMOTE START THE VEHICLE IT WILL NOT STAY RUNNING. EVERY TIME I HAVE HAD THIS HAPPEN I HAVE BEEN DRIVING ON A CITY STREET AND I AM LUCKY I HAVE NOT BEEN IN AN ACCIDENT AS NOTHING WORKS NOT EVEN MY HAZARD LIGHTS. I FEEL THIS VEHICLE IS NOT SAFE TO DRIVE ANYMORE. WHEN THE ELECTRIC ISSUE HAPPENED YESTERDAY THERE WAS A RED FLASHING LIGHTENING BOLT ON THE DASH AND THE TRACTION CONTROL LIGHT WAS ALSO FLASHING WHEN IT WAS TELLING ME CERTAIN SYSTEMS WERE NOT WOKING. I TRIED TO GET A PICTURE BUT IT DID NOT TAKE. I AM CURRENT IN CANADA AT COLLEGE AND WITH THE BORDERS BEING CLOSED I CAN NOT JUST DRIVE TO NY TO GET IT LOOKED AT. I TRIED TO CALL A JEEP DEALER HERE BUT NOW ONE WILL RETURN MY CALLS

ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE HAS STALLED OUT OR DIED. EITHER WHILE DRIVING AT LOW SPEEDS OR TURNING LEFT/RIGHT THE SAME THING HAPPENS. WITHOUT NOTICE, LIGHT INDICATORS FOR BATTERY, AUTOMATIC START, AND NOW ENGINE POPS ON WHILE THE STEERING LOCKS UP AS THE JEEP STALLS. I'VE TAKEN IT TO THE DEALERSHIP TWICE ONLY FOR THEM TO SAY THERE AREN'T ANY ACTIVE RECALLS FOR MY JEEP AND THAT THEY DON'T KNOW WHAT IS THE CAUSE FOR THE VEHICLE TO STALL WHILE DRIVING. I SERVICE MY VEHICLE REGULARLY AND KEEP UP WITH THE MAINTENANCE. I PURCHASED THIS VEHICLE IN AUGUST OF 2018 ON ONLY HAVE 34,588 MILES. THIS MAKES NO SENSE AND I FEAR THAT MY AND THE PASSENGERS IN MY JEEP LIVES ARE AT RISK FROM THE MALFUNCTIONS OF THIS JEEP ENGINE SYSTEM. THE MANUFACTURE HAS BEEN NO HELP FOR THE NUMEROUS CUSTOMER COMPLAINTS THAT ARE HAVING THE SAME PROBLEMS. I JUST WISH THEY COULD ACTUALLY FIX IT SO I CAN HAVE SOME PIECE OF MIND!

WHILE DRIVING EAST ON INTERSTATE 70, I HAD A BLOWOUT. AFTER LOOKING AT THE REMAINING TIRES, IT SEEMED THAT THEY WERE ALL PRETTY WORN - IF THEY HAVE THE MINIMUM 2/32 TREAD REMAINING, THEY BARELY DO. I FEEL THAT A PROPER SAFETY INSPECTION WAS COMPLETED BEFORE ENTERPRISE CAR RENTAL ON 37TH STREET NORTH IN WICHITA, KANSAS SENT ME AWAY IN THE VEHICLE.

VEHICLES STALLS COMPLETELY AND DOES NOT WANT TO START IT TAKES ABOUT 3 ROUNDS OF SECURITY MODE OF SECONDS BEFORE IT WILL RESTART AGAIN.

WHOLE STATIONARY, THE JEEP HAS ACTED LIKE IT DIDN'T WANT TO START 4 SEPARATE TIMES, THE CLIMATE CHANGES ITSELF TO GO THE THE FRONT VENT ON HIGH HEAT EVERY TIME THE CAR IS TURNED ON REGARDLESS OF SETTING BEFORE TURNING OFF, AND RADIO TURNS ON AND OFF ON ITS OWN. THE AUX PORT ON THE CONSOLE WILL WORK ONE DAY AND NOT THE NEXT. WHILE DRIVING, THE CRUISE CONTROL HAS STOPPED WORKING TWICE. ALL THIS HAPPENED IN A SPAN OF TWO WEEKS.

WHILE DRIVING, THE CAR SHUT OFF AND HAD TO BE RESTARTED.

BOUGHT CAR IN 1/20 WITH 2.4L TIGERSHARK ENGINE. USING EXCESSIVE AMOUNT OF OIL; GARAGE DID NOT DIAGNOSE AND CAR IS NOW AT JEEP DEALER. WE HAD OIL CHANGES COMPLETED AS REQUIRED AND STILL HAD TO ADD OIL BETWEEN CHANGES. AT THE LAST GARAGE VISIT THEY HAD TO ADD 2.5 QUARTS OF OIL. NO OIL LIGHT CAME ON AT ANY TIME. WHEN CAR STARTED RUNNING ROUGH AND WANTED TO STALL WE TOOK IMMEDIATELY TO GARAGE. THEY SAY WE NEED A REBUILT OR NEW ENGINE BECAUSE OF THE OIL CONSUMPTION. WE ARE WORKING SENIORS WITH ONLY ONE VEHICLE! A $3,000 BILL IS RIDICULOUS ESPECIALLY SINCE WE FOUND THAT THIS ENGINE HAS HAD THE SAME PROBLEM SINCE 2012!

TL* THE CONTACT OWNED A 2019 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING ON A DAMP ROAD AT 45 MPH, THE VEHICLE INDEPENDENTLY WENT INTO PARK WHICH CAUSED THE WHEELS TO LOCK AS SEVERAL UNKNOWN WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL. DUE TO THE CONTACT LOSING CONTROL OF THE VEHICLE, THE VEHICLE SLID OFF THE SIDE OF ROAD AND HIT SEVERAL METAL POLES LOCATED IN A FARM YARD. ONCE THE VEHICLE CAME TO A HALT, THE CONTACT SHUT OFF THE VEHICLE AND DISCOVERED THAT THE FRONT DRIVER SIDE TIRE HAD DETACHED FROM THE VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS NOT FILED AND NO INJURIES AS WERE REPORTED. THE CONTACT WAS ABLE TO CHANGE THE DRIVER SIDE TIRE WITH A SPARE AND DROVE THE VEHICLE HOME. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE INSURANCE DEEMED THE VEHICLE A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. *DT*JB

ON TUESDAY, SEPTEMBER 8, 2020 AT APPROXIMATELY 1130 HOURS, MY RECENTLY PURCHASED 2019 JEEP CHEROKEE LATITUDE PLUS 4X4 WITH 30,000 MILES LOCKED UP AT A SPEED APPROXIMATELY 30 PLUS MPH, WHILE ENTERING AN INTERSTATE ON RAMP. A TRACTOR TRAILER TRAVELING AT APPROXIMATELY 50 MILES AN HOUR NARROWLY AVOIDED ME IN A NEAR HEAD ON / T-BONE ACCIDENT. MY VEHICLES ENGINE REVVED PRIOR TO MY TRANSMISSION MAKING TREMENDOUS NOISE AND SUDDENLY MY VEHICLE FELT AS IF I HAD JUST HIT A SOLID CONCRETE WALL. MY VEHICLE LOST ALL STEERING AND I HAD ZERO CONTROL OVER WHERE THE VEHICLE WAS TRAVELING. MY DASH LIT UP WITH EVERY LIGHT AND MY PARKING BRAKE WAS ALSO ENGAGED. IF THIS HAD HAPPENED A SECOND LATER, I WOULDN'T BE ALIVE! IF THIS HAD HAPPENED ON THE INTERSTATE AT 70 MPH I CAN'T IMAGINE WHAT DAMAGE THIS VEHICLE WOULD HAVE CAUSE PHYSICALLY TO ME OR ANY PASSENGER. LET ALONE WHO THIS VEHICLE WOULD HAVE HURT. ALL THESE ENGINES AND TRANSMISSIONS SHOULD BE RECALLED, THEY WILL KILL SOMEONE. THE TRANSMISSION WILL DAMAGE THE ENGINE AND VICE VERSA, SO RECALLING ONE AFTER IT DAMAGED THE OTHER, IS LIKE PUTTING A BAND AID ON A TURD! NORTHBOUND INTERSTATE 77 ON RAMP AT THE POCATALICO ENTRANCE (I HAVE OWNED THIS VEHICLE APPROXIMATELY 3 WEEKS AND THIS IS MY FIRST VEHICLE PURCHASE). AGAIN, I WOULD ASK THE NHTSA TO RECALL ALL THE ENGINES AND TRANSMISSIONS FOR THIS VEHICLE, THESE ARE LEMON'S WHICH WILL KILL, IF THEY HAVEN'T ALREADY. I HAVE SEEN THE JEEP LAWSUIT FOR THE 2014, 2015'S. PLEASE STOP THEM FROM SELLING THESE POWERTRAINS FOR THE 2019'S! OR AT LEAST MAKE JEEP RECALL THEM. THIS IS FRAUD. IF IT'S NOT, I DON'T KNOW WHAT IS. SO I'M STUCK WITH A VEHICLE THAT CAN KILL ME, YOU GUYS ARE THE ONLY ONES THAT CAN STOP THIS. THANKS &#128591;

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACTED STATED THAT AFTER PUSHING THE REAR LIFTGATE BUTTON TO CLOSE THE LIFTGATE, THE DOOR CLOSED ALTHOUGH THERE WAS AN OBJECT PRESENT IN THE CLOSING PATH OF THE DOOR. THE CONTACT INDICATED THAT THE SAFETY MECHANISM TO PREVENT THE DOOR FROM CLOSING ONTO THE OBJECT HAD MALFUNCTIONED CAUSING THE OBJECT TO BECOME STUCK BETWEEN THE DOOR. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LEE'S SUMMIT DODGE CHRYSLER JEEP RAM LOCATED AT 1051 SE. OLDHAM PKWY, LEE'S SUMMIT, MO 64081 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 19,000.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT SEVERAL SERVICE INDICATOR LIGHTS WERE DISPLAYED WHILE DRIVING 79 MPH PRIOR TO THE VEHICLE SHUTTING OFF INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS RESTARTED HOWEVER, OPERATED WITH REDUCED ENGINE POWER. THE VEHICLE WAS SLOWLY DRIVEN TO DON JOHNSON'S CUMBERLAND MOTORS (1925 ELM ST, CUMBERLAND, WI 54829, (715) 822-4931) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS WITH THE TRANSMISSION. THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. AN APPOINTMENT WAS SCHEDULED BUT WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,560.

MY CAR WILL SHUT OFF GOING DOWN THE ROAD. I WILL HAVE TO PUT IN PARK TO START AGAIN. HAS HAPPENED TWICE AT BUSY INTERSECTIONS. ALSO WHILE RESTARTING IT WOULD NOT SHIFT INTO GEAR AND BEGAN ROLLING BACKWARDS.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE RPMS FLUCTUATED UP AND DOWN. THE VEHICLE LUNGED FORWARD, INDEPENDENTLY ACCELERATED AND DECELERATED. THE CONTACT THOUGHT THAT THE VEHICLE HAD BEEN REAR ENDED. THE VEHICLE FAILED TO ACCELERATE BACK TO CRUISING SPEED. THE CONTACT PULLED OFF TO THE SIDE OF THE HIGHWAY. THE VEHICLE WAS PARKED ON A SLIGHT INCLINE AND ROLLED BACKWARDS. THE CONTACT USED THE PARKING BRAKE TO COMPLETELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO ALLEN MELLO CHRYSLER JEEP DODGE RAM (13 MARMON DR, NASHUA, NH 03060 (844) 532-9794). THE MECHANIC HEARD A GRINDING SOUND WHEN THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.*DT CONSUMER STATED PTU POWER TRANSFER UNIT WAS REPLACED AS WELL AS THE PART OF THE TRANSMISSION. DEALER HAS NOT PUT ANY OF WHAT HAD OCCURRED IN THEIR REPORTS.*JB

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND JERKED INTERMITTENTLY WITHOUT WARNING. THE CONTACT COASTED TO THE SHOULDER OF THE ROADWAY, TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO FRANK FLETCHER DODGE CHRYSLER JEEP (3314 STADIUM BLVD, JONESBORO, AR 72404) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT ALSO MENTIONED THAT THE OIL NEEDED TO BE CHANGED EVERY 3,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V344000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

WHILE TAKING A RIGHT HAND TURN THROUGH A TRAFFIC LIGHT INTO THE FLOW OF TRAFFIC THE VEHICLE SHUT OFF AND I HAD TO COME TO A COMPLETE STOP AND PUT IT IN PARK TO RESTART.

DRIVING DOWN THE ROAD AND THE AUTOMATIC TRANSMISSION SHIFTS HARD INTO A CERTAIN GEAR, 3RD TO BE EXACT. IT FEELS LIKE THE TRANSMISSION IS GOING TO FALL OUT. THEN WHEN I HAVE CRUISE CONTROL ON AND ITS SET AT 70 GOING DOWN A HILL AND THE ENGINE REVS THE RPMS PAST 5 TO SLOW DOWN WHICH IT NEVER DOES UNTIL I USE MY BRAKES TO SHOW DOWN. THE CAR IS IN MOTION, BUT ON 9/5/2020 THE CLUNK SOUND DID IT 4 OR 5 TIMES THAT DAY AND I HAD THE AIR ON. STOPPED IN A PARKING LOT TO THE STORE TO GRAB THINGS, THEN THE CHECK ENGINE LIGHT GOES ON. GET HOME ABOUT 2 MILES AWAY FROM THE STORE AND WENT TO PUT IN REVERSE AND THE CAR WOULDN'T MOVE. THEN PUT IT INTO PARK AND BACK INTO REVERSE THEN IN COULD MOVE THE VEHICLE

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT NOTICED THE OIL LEVEL WAS LOW. THE CONTACT CALLED LANDERS CHRYSLER DODGE JEEP RAM (315 GOODMAN RD E, SOUTHAVEN, MS 38671 (662) 349-3006) AND WAS INFORMED THERE WERE NO RECALLS ASSOCIATED WITH VIN. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 36,000. INVALID VIN.

LESS THAN A YEAR INTO THE PURCHASE OF A BRAND NEW 2019 JEEP CHEROKEE, THE AUTO START-STOP FAILED COMPLETELY DURING DAILY RIDES (BEFORE THEN, IT USED TO WORK PERFECTLY -- AT THE RED LIGHT FOR EXAMPLE). TOOK IT TO THE DEALERSHIP SERVICE CENTER WHERE I HAD BOUGHT MY CAR FROM, THEY TOLD ME THE FEATURE FUNCTIONS ON A SEPARATE BATTERY AND THAT THEY COULD DO NOTHING CRAZY BUT MANUALLY (TEMPORARILY) RECHARGE WHATEVER BATTERY THEY WERE REFERRING TO. THE SERVICE MANAGER ALSO CLUELESSLY TOLD ME TO GIVE IT A FEW HOURS AFTER EACH RIDE UNTIL THE BATTERY RESPONSIBLE FOR THE AUTO START-STOP FUNCTIONALITY RECHARGES ITSELF. ALTHOUGH I FOLLOWED THEIR INSTRUCTION, I GOT ZERO RESULT. TODAY AT THE TIME OF WRITING THIS COMPLAINT, IT IS GETTING CLOSE TO TWO YEARS AFTER MY PURCHASE AND THERE OCCURS ANOTHER ANNOYING BUG: THE MAIN BATTERY KEEPS DYING ON ME EVERY TIME I WANT TO START THE CAR. ALSO, THE FRONT DISPLAY SHOWS AN "ENGINE TEMPERATURE HOT" MESSAGE AS THE BATTERY FAILS TO START THE CAR, ALTHOUGH I DO NOT BELIEVE THE MESSAGE IS RELEVANT SINCE MY CAR HAD BEEN SITTING IN A FAIRLY COOL SPOT FOR AT LEAST 10 HOURS - NO REASON FOR ANY PARTS OF IT TO GET HOT WHILE THE ENGINE IS SHUT DOWN.

CAR WILL STOP WHEN IN A LOW GEAR. THE VEHICLE WILL TURN OFF AND HAS TO BE PUT BACK INTO PARK, THEN RESTARTED. ALSO THE VEHICLE IS NOW NOT TURNING COMPLETELY OFF WHEN IN PARK. HAVE HAD TO DISCONNECT THE BATTERY TO TURN CAR OFF.

WHILE MAKE A RIGHT TURN FROM A CITY STREET INTO MY RESIDENTIAL AREA THE VEHICLE TURNED OFF IN MID TURN.

BACK UP CAMERA FAILS TO WORK WHEN SHIFTED IN REVERSE FROM TIME TO TIME. HAS HAPPENED 6 TIMES SINCE VEHICLE WAS PURCHASED.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL MADE AN ABNORMAL NOISE AND VIBRATED WHILE DRIVING. THE CONTACT ALSO STATED THAT THE RACK AND PINION AND STEERING SHAFT ALSO MADE AN ABNORMAL NOISE WHILE DRIVING. THE POWER TRAIN-AUTOMATIC TRANSMISSION, ENGINE, SERVICE BRAKES AND HYDRAULIC, ELECTRONIC SYSTEM WIRING CABLE UNDER HOOD, SEAT, AIR BAGS WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,500.

ENGINE WILL CONSUME 4-5 QUARTS OF OIL BETWEEN SCHEDULED/PRE PROGRAMMED OIL CHANGES. ALL OIL CHA TEA HAVE BEEN CONDUCTED AS SCHEDULED. ENGINE WILL SHUT DOWN SPONTANEOUSLY DUE TO LOW OIL IF OIL IS NOT CHECKED AT EVERY REFUELING.

VEHICLE DOES NOT DOWNSHIFT WHEN SLOWING FOR EXAMPLE A GREEN LIGHT POSSIBLY TURNING RED BUT DOESN'T. ALSO STALLS OUT WHEN DRIVING AND YOU HAVE TO STOP AND PUT IN PARK WAIT ABOUT THREE MINUTES

CONTINENTAL PRO CONTACT TX TIRE-DOT A35L WBJD A18 CONTINUAL AIR LEAKAGE PROBLEM FOR THE PAST 6 MONTHS. 4 TO 5 LBS LOST EACH WEEK. 16,000 MILES ON THE TIRE AND HAD TO REPLACE WITH NO SUPPORT FROM CONTINENTAL DEALER. COULD NOT FIND LEAK AND WOULD NOT AMORTIZE THE COST. CAN THE NHTSA ANALYZE THE TIRE FOR POTENTIAL HAZARDS. I HAVE THIS TIRE IN MY POSSESSION.

AFTER COMING TO A STOP AT AN INTERSECTION WITH A RED LIGHT I WAS AT A COMPLETE STOP AND THE AUTO ENGINE ON/OFF FEATURE ACTIVATED. WHEN THE LIGHT TURNED GREEN I WENT TO ACCELERATE BUT AS SOON AS I APPLIED THE ACCELERATOR THE DISPLAYS, DASH LIGHTS, AND HEADLIGHTS ALL TURNED OFF. THE VEHICLE'S ENGINE ALSO TURNED OFF. THE ELECTRONICS STAYED OFF FOR SEVERAL MORE SECONDS BEFORE COMING BACK ON BUT I COULD NOT START THE VEHICLE FOR NEARLY A MINUTE. WHILE ATTEMPTING TO TURN THE VEHICLE BACK ON I HAD PUT IT IN PARK, HAD MY FOOT ON THE BRAKE, AND HAD HELD THE PUSH TO START BUTTON IN ALL THREE POSITIONS. THE ENGINE DID NOT ATTEMPT TO TURN OVER AT ANY TIME. AFTER APPROXIMATELY 1 MINUTE, I WAS FINALLY ABLE TO START THE VEHICLE AGAIN AND CONTINUE TO MY HOME. ONCE I ARRIVED, I CYCLED THROUGH THE VEHICLE INFORMATION SCREENS. THE BATTERY READ AN OUTPUT OF 13.6 VOLTS. THE VEHICLE ACTED NORMALLY AFTERWARDS AND NO WARNING LIGHTS APPEARED AFTER OR WERE ON BEFORE.

THE CHEROKEE SUDDENLY AND UNEXPECTEDLY TURNS OFF. LUCKILY WHILE STANDING AT A RED LIGHT. WAS AT THE DEALERSHIP - DROVE SEVERAL MILES WITHOUT FINDING AN ISSUE. TODAY (8-5-2020) IT HAPPENED AGAIN FOR THE THIRD TIME.

I WAS DRIVING VERY SLOWLY, TURNING THE CORNER OF MY STREET WHEN POWER STEERING FAILED, LIGHT SAYING POWER STEERING NEEDS SERVICING CAME ON. I COULDN'T CONTROL THE STEERING, HIT THE CURB, IT TOOK OUT A CHUNK OF THE TIRE AND BENT THE RIM. I BACKED UP AND WITH GREAT DIFFICULTY, DROVE CAR DOWN STREET TRYING TO GET IT IN DRIVEWAY. COULDN'T STEER, PARKED IT IN FRONT OF MY NEIGHBORS HOUSE.

WHEN DRIVING ON SAME ROADS WITH SIMILAR CLOUD COVER 60% OF THE TIME THE RADIO RECEPTION IS NOT WORKING WELL. CUTS IN AND OUT. THE OTHER 40% OF THE TIME IT WORKS FINE. THE AUDIO COMING FROM A MEDIA SOURCE IS NOT EFFECTED AND NEITHER IS SIRUS RADIO. ONLY FM AND AM STATIONS.

WHILE COMING TO A STOP AT A FREEWAY ENTRANCE I SLOWED THEN WHEN I WAS ABLE TO ENTER THE TRAFFIC STREAM I ACCELERATED AND THERE WAS NO ACCELERATION OR WAS SLOWER THAN NORMAL. THIS HAS HAPPENED SEVERAL TIMES. THE CAR ENGINE IN NOT OFF BUT AT IDLE. THIS IS DANGEROUS BECAUSE YOU HAVE TO ACCELERATE RAPIDLY. SOMETIMES ACCELERATION COMES ON ABRUPTLY AFTER 2 SECONDS OF PEDAL BEING PUSHED DOWN

ENGINE CONSUMES OIL. THE ENGINE CONSUMES MORE THAN A QUART OF OIL EVERY 1000 TO 1500 MILES, AND WHEN THE OIL IS TOO LOW THE ENGINE SHUTS DOWN. THIS IS VERY DANGEROUS WHEN DRIVING ON THE EXPRESS WAYS OR IN TRAFFIC.

DRIVING ON A LOCAL ROAD I LOST ABILITY TO ACCELERATE. IT SOUNDED LIKE THE ENGINE WAS NO LONGER RUNNING. LUCKILY WAS ABLE TO PULL OVER. AFTER TURNING OFF THE CAR I COULD NOT TURN THE CAR BACK ON.

THE AIR BAG LIGHT COMES ON AN D WILL NOT GO OFF. THE LIGHT SAY SERVICE AIR BAG. HAVE TAKEN IT TO A DEALERSHIP TO CHECK THE ISSUE. THEY THOUGHT PINCHED WIRE AND THEY REPAIRED IT; HOWEVER AFTER 2 DAYS THE LIGHT RETURNED. FIRST LIGHT CAME ON 07/19/2020 AND TOOK THE DEALER TO RUN DIAGNOSTIC TEST TO SEE WHAT THE ISSUES 07/29/2020.

2019 JEEP CHEROKEE 4X4 LATITUDE WITH 15500 MILES..BRAKE PEDAL PULSATING WHEN STOPPING..FRONT ROTORS WARPED BAD..DEALER REPLACED FRONT PADS AND ROTORS

MY CAR IS HAVING AN ISSUE WITH STARTING UP ITS DELAYING AS IF ITS FLOODED. IT DOES IT WITH THE AUTOMATIC START UP AND THE KEY START UP. IT IS PARKED IN MY DRIVEWAY OR IN PARKING LOTS AT A STORE OR WORK. THE RADIATOR FLUID IS ALWAYS SHOWING LOW THERE IS NO CRACKS OR LEAKS SOMETHING IS DEFINITELY WRONG. I CHECK EVERY TIME I DRIVE IT THEN PARK.

WHEN BACKING OUT OF FLAT DRIVEWAY ONTO A DOWNHILL SLOPE THE VEHICLE TRANSMISSION FAILS TO GO INTO DRIVE, SEEMING TO BE HUNG UP IN NEUTRAL FOR 3 MAYBE 4 SECONDS THEN INTO DRIVE. THIS PROBLEM HAS ALSO PRESENTED ITSELF WHEN BACKING OUT OF A PARKING SPACE ON ANY GRADE. TRANSMISSION AND ENGINE WERE FLASHED BY DEALER AT 5200 MILES. NO IMPROVEMENT. MECHANICS AT DEALERSHIP SAID THEY ARE NOT AWARE OF THE PROBLEM. AT 5215 MILES SHE GOING BACK TO SHOP. SAME ISSUE. VEHICLE IS NOT SAFE TO DRIVE!

MY VEHICLE STALLS FOR NO REASON AND I'M TERRIFIED TO DRIVE IT

2019 JEEP CHEROKEE COMPLETELY STALLED WHILE DECELERATING ON THE INTERSTATE. LOST ALL POWER, STEERING, AND BRAKES. WAS ABLE TO RESTART THE VEHICLE AS SOON AS I PUT IT IN PARK. CALLED 3 DIFFERENT JEEP DEALERS WHO TOLD ME THEY CAN'T DIAGNOSE IT UNLESS THE CHECK ENGINE LIGHT IS IN AND THAT I SHOULD CALL BACK IF IT DOES IT AGAIN. THE 4 CYLINDER MODEL HAS A RECALL FOR A SOFTWARE GLITCH FOR THE EXACT SAME ISSUE, BUT MINE IS A V6. I HOPE I LIVE THROUGH REPLICATING THE EXPERIENCE SO I CAN CALL THE DEALER TO BE TOLD THEY CAN'T/WON'T FIGURE OUT WHAT'S WRONG.

WAS DRIVING OUR 2019 JEEP CHEROKEE 3.2L TRAILHAWK AND AS WE WERE BRAKING FOR A STOP SIGN IT JUST DIED ON US. IT STARTED BACK UP BUT STUTTERED AS IT TURNED OVER. SOMETHING IS A MISS BECAUSE IT HAS NEVER DID THIS. ALWAYS RUNS GREAT IN THE PAST???? WHAT IN THE WORLD &#127758; IS GOING ON???

VEHICLE RANDOMLY LOSES POWER WHILE DRIVING. ENGINE HAS PLENTY OF OIL. AFTER CAR SHUTS OFF SOMETIMES IT WON'T TURN RIGHT BACK ON. NO ENGINE LIGHTS POP UP INDICATING ISSUE WITH CAR BEFORE OR AFTER. RANDOMLY CAR WILL NOT TURN ON AFTER BEING PARKED EITHER FOR HOURS (AT HOME) OR MINUTES (PARKING LOT) SOMETIMES WILL TURN ON, SOMETIMES NOT AT ALL. PLENTY OF OIL IN CAR. NO ENGINE LIGHTS FLASH BEFORE OR AFTER PROBLEM.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO FIRST CHRYSLER DODGE JEEP RAM LOCATED AT 280 E. WASHINGTON ST, NORTH ATTLEBOROUGH, MA 02760, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VOLTAGE STABILIZER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,500.*DT*JB

1029 JEEP CHEROKEE LIMITED, BOUGHT IN JUNE 2020 WITH ABOUT 20000M ON IT. BATTERY LIGHT CAME ON IN MID TRAFFIC ON JULY 13, AND WOULD NOT TURN OFF. TOOK IT BACK TO DEALER/SERVICE A WEEK LATER, THEY COULD NOT FIND THE PROBLEM. 2 DAYS LATER, SAME THING, BATTERY LIGHT COMES ON IN THE MIDDLE OF A MAJOR THUNDERSTORM AND LOTS OF TRAFFIC. CALLED FOR ANOTHER APPOINTMENT, 7 DAYS OUT BECAUSE THE SERVICE DEPT. HAS NO TIME. WILL NOT PROVIDE RENTAL OR OTHER COMPENSATION. I AM ASKING TO RETURN THE CAR. VERY VERY DISAPPOINTED. I HAD A 2000 CHEROKEE LIMITED FOR MANY YEARS, THEN A JEEP COMPASS, NEVER A THING WRONG WITH EITHER CAR, AND NOW THIS!

THE ENGINE SHUTS OFF WHILE DRIVING. IT HAPPENS EVERY MONTH. DEALERS ARE CRAP BECAUSE THEY DON'T KNOW WHY&#65281;I NEED HELP.

WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.

AIR BAG ON PASSENGER SIDE NEAR BOTTOM OF DASH IS FALLING OUT. WAS PARKED IN MY DRIVEWAY WITH 11345 MILES ONIT DUTCH MILLER SAID IT WAS NOT UNDER WARRANTY AND WANTED 800.00 TO REPAIR IT MADE ME PAY 122.99 JUST FOR LOOKING AT IT.

ON 7/12/2020. MY 2019,JEEP CHEROKEE LATITUDE 4X4. THE ELECTRICAL SYSTEM ENGAGED THE EMERGENCY BRAKES AND WHEN I ATTEMPTED TO DISENGAGE THE SYSTEM RE-ENGINEERING AND VEHICLE CAN NOT MOVE DUE TO THIS. AND I DON'T KNOW WHY AND HOW SAFE THIS MY BE IF IT HAPPENED ON THE ROAD? NEED TO FIX THIS

THE POWER STEERING JUST RANDOMLY WENT OUT ON A NEW PRE CERTIFIED VEHICLE FROM CAR MAX WITH 51K MILES. MAKES IT IMPOSSIBLE TO TURN

MY 2019 JEEP CHEROKEE 2.4L ENGINE STALLS WHENEVER THE OIL LEVEL GETS BELOW 60%. IT USUALLY HAPPENS WHEN MAKING TURNS OR SLOWING DOWN. THE ENTIRE CAR SHUTS OFF WHILE IN DRIVE AND SHOWS THE BATTERY LIGHT ON DASH. LATEST TIME WAS WHEN I WAS ON THE HIGHWAY GOING 80 MPH WHEN THE CAR STALLS WHEN MAKING A TURN AROUND A BEND. I HAVE BEEN IN 3 ALMOST ACCIDENTS BECAUSE OF THIS ISSUE. I'VE TAKEN IT IN TO A DEALERSHIP AND I WAS TOLD IT WAS TO PROTECT THE ENGINE IF THE OIL LEVELS GO TO LOW. HAVE TO PUT THE CAR INTO PARK THEN SHUT THE CAR OFF COMPLETELY, THEN START IT UP AGAIN. LAST HAPPENED 2 MONTHS AGO BEFORE AN OIL CHANGE AND NOW EXPERIENCING WITH 61% OIL LIFE AND CHECKED THE DIPSTICK WHICH WAS MORE THAN ENOUGH OIL TO RUN.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT 15 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INSTRUCTED THE CONTACT TO RESTART THE ENGINE. CROWLEY CHRYSLER JEEP DODGE RAM 1461 FARMINGTON AVE, BRISTOL, CT 06010, (860)261-3000 WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

ENGINE STALLED WHILE DRIVING AND TURNING. THE BATTERY LIGHT CAME ON THE DASHBOARD AND THE 'D' DRIVE WAS BLINKING. HAD TO COAST THE CAR TO A SAFE SPOT AT HOME, PUT IN PARK TURNED CAR OFF, THEN RESTARTED. SCARED AND DANGEROUS MOMENT.

IT STARTED RAINING YESTERDAY AND WHEN THE WIPERS WERE TURNED ON THE DRIVERS SIDE WENT ACROSS LIKE SOMEONE BENT IT RIPPED IT OFF. WE STOPPED AT A GAS STATION TO FIX IT LONG ENOUGH TO GET TO A OREILLYS AND HAD THE BLADES REPLACED. LUCKILY IT STOPPED RAINING AND WE MADE IT HOME SAFELY. PROBLEM TODAY IS THAT THE ISSUE IS STILL THERE AND WE CAN'T GET THE VEHICLE LOOKED AT UNTIL WEDNESDAY. PRAYING THAT IT WILL GET FIXED WITHOUT ANY OTHER ISSUES. WE ONLY HAVE 26K MILES EVEN THOUGH IT WAS USED FROM CARMAX IT APPEARED TO BE IT DECENT CONDITION. I NEVER EXPECTED ANYTHING LIKE THAT TO HAPPEN AND I AM GLAD WE DID NOT HAVE AN ACCIDENT.

THE UCONNECT SYSTEM IS MALFUNCTIONING WHEN IN MOTION. IT IS RANDOMCLY CALLING PEOPLE, NAV IS A MESS AND NOT WORKING, RADIO WILL SWITCH FROM FM/AM/SATTELITE STATIONS, EVERY THING IS HAPHAZARDLY MESSED UP. I FEEL IT VERY DANGEROUS AS IT IS SO DISTRACTING. I TRADED THE CAR YESTERDAY SO I WOULD NOT GET IN AN ACCIDENT.

MY CAR HAS STALLED ON ME A TOTAL OF 8 TIMES. TODAY WHILE AT THE GAS STATION I TURNED MY CAR OFF AND HAD TO WAIT IN THE HEAT FOR MY CAR TO REBOOT AND COME BACK ON. I SPOKE WITH SOME ONE IN THE SERVICE DEPARTMENT WHO TOLD ME THAT THE RECALL HAD BEEN TAKEN CARE OF AND THAT WE SHOULD NOT HAVE ANY OTHER PROBLEMS JUST 1 WK AND A HALF AGO WHEN MY CAR WAS SERVICED. WE ARE CURRENTLY HAVING THE SAME PROBLEM. I'M FURIOUS! I CALL AND CALL AND GET THE RUN AROUND AND NOW AM TOLD SINCE I HAVE 65000 MILES I MAY NOW HAVE TO COVER THE EXPENSES OF A NEW STARTER BECAUSE OF THEIR MESS UP.

MY JEEP RANDOMLY SHUTS OFF WHILE DRIVING. THIS HAS HAPPENED TO ME 6 TIMES IN THE TWO YEARS SINCE I PURCHASED THE VEHICLE BRAND NEW. LAST HAPPENED AROUND 3 WEEKS AGO AS INDICATED BELOW. VERY DANGEROUS. CAN NOT CONTROL WHEN THIS HAPPENS. DEALER TOLD ME IT WAS BECAUSE I WAS PAST DUE FOR AN OIL CHANGE, AND THE ENGINE SHUTTING OFF WAS TO PROTECT THE ENGINE. IF YOU DO A SEARCH ONLINE, YOU'LL SEE MANY OTHER JEEP OWNERS ARE EXPERIENCING THE SAME ISSUE. PLEASE HELP BEFORE SOMEONE GETS KILLED. SOMETIMES NOTHING GETS DONE UNTIL SOMEONE GETS SERIOUSLY HURT. UNFORTUNATELY, THE FEAR OF A LAWSUIT AFTER SOMEONE GETS SERIOUSLY HURT IS WHAT HAS TO HAPPEN BEFORE ANY ACTION IS TAKEN BY MANUFACTURERS. PLEASE HELP ALL OF US AVOID THAT.

STALLING ISSUE. STALLS DURING A HARD TURN OR STOP.DEALER KEEPS TELLING ME ITS DUE TO TRANS RECALL. IT IS NOT IT IS DUE TO LOW OIL PRESSURE, SAFETY SHUT OFF. MY VEHICLE HAS DONE THIS SINCE NEW. NOW OVER 40,000 MILES AND CONTINUES TO BE A DEATH TRAP WAITING TO HAPPEN. *TR

BRAKE PEDAL FADING / FLUID LEAK UNDER ENGINE NEAR DRIVE SHAFT. BRAKE PEDAL MOVING CLOSER TO FLOOR OVER TIME. WHEN ENGINE RUNNING. LOOKS LIKE FRACTURE IN ALUMINUM CASTING? *TR

FROM THE THAT I DROVE IT OUT OF THE DEALERSHIP I NOTICED THAT APPLYING THE GAS DID NOT GET ME THE INSTANT NEEDED POWER TO GET THIS 6-CYLINDER CAR MOVING. IN NOVEMBER THIS CAR WITH LESS THAT 300 MILES WAS BACK AT THE DEALERSHIP WHEN IT ALSO DEVELOPED A SURGE IN POWER AND A FLUCTUATING ENGINE REVVING... IT SPENT A MONTH AT THE DEALERSHIP BEFORE THEY COULD DETERMINE WHAT THE PROBLEM WAS. THAT PROBLEM MAY HAVE BEEN SOLVED BUT THE ACCELERATION IS STILL A CONCERN OF OURS WHICH WE NEED TO LIVE WITH FOR ANOTHER 2-YEARS WHICH IS THE REMAINDER OF OUR LEASE. *TR

ON JUNE 15, 2020, I TURNED LEFT ONTO A CITY STREET AND MY VEHICLE BEGAN MAKING THE WARNING SOUND, THE SAME SOUND WHEN THE SEATBELT ISN'T BUCKLED. A FEW SECONDS LATER WHEN I TURNED RIGHT INTO ANOTHER CITY STREET, THE BATTERY LEVEL WARNING CAME ON, THEN THE ENTIRE DASH LIT UP AND THE VEHICLE QUIT. AFTER A FEW ATTEMPTS TO RESTART, THE ENGINE CAME BACK ON. THE NEXT DAY AFTER I MADE A LEFT TURN, THE SAME THING OCCURRED, THE BATTERY LEVEL FLASHED ON THE DASH, THEN THE ENTIRE DASH LIT UP AND THE ENGINE SHUT DOWN. I WASN'T ABLE TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. IT TOOK 5 ATTEMPTS BEFORE THE ENGINE WOULD RESTART. ON THE JUNE 18TH SOON AFTER I PULLED OUT OF MY DRIVEWAY ONTO A CITY STREET, THE SAME EVENT OCCURRED, THE DASH LIT UP AND THE ENGINE STOPPED, HOWEVER THIS TIME I WASN'T MAKING A TURN, BUT I HAD SLOWED DOWN BECAUSE ANOTHER VEHICLE COMING IN THE OPPOSITE DIRECTION HAD VEERED CLOSE TO MY SIDE OF THE ROAD.IT TOOK SEVERAL ATTEMPTS TO RESTART THE ENGINE, AND IT SOON CUT OFF AGAIN BEFORE I GOT IT BACK IN THE DRIVEWAY. WHEN THIS OCCURRED, THERE IS NO WAY TO GUIDE THE VEHICLE TO THE SIDE. I WAS VERY FORTUNATE THAT I WASN'T HIT. NOW I AM TOO SCARED TO DRIVE MY VEHICLE. *TR

CARS STALLS OUT WITHOUT WARNING WHEN SLOWING. THE LAST TIME IT WAS WHEN I WAS MAKING A TURN, ALL OTHER TIMES WERE WHEN I WAS SLOWING APPROACHING A STOP SIGN. WHEN RESTARTING IT TAKES A FEW SECONDS TO TURN OVER IT DOESN'T START RIGHT UP. *TR

JEEP HAS BEEN TAKEN TO THE DEALERSHIP 3 TIMES FOR THIS PROBLEM. FIRST TIME THEY COULDN'T DIAGNOSE IT, AFTER SUBMITTING A PROBLEM ON HERE DEALER FINALLY TOOK THE TIME TO LOOK INTO IT. AFTER TAKING IT BACK AGAIN THEY ENDED UP KEEPING THE CAR FOR 1 WEEK AND THEY REPLACED THE POWER STEERING SYSTEM. 2,000 MILES LATER ANOTHER STEERING PROBLEM IS OCCURRING. STEERING IS VERY SQUIRRELLY AT HIGHWAY SPEEDS JUST LIKE BEFORE. CAR CONSTANTLY IS PULLING TO EITHER SIDE. DEALER DIAGNOSED IT SAYING IT'S THE CASTOR FROM THE ALIGNMENT BUT THE DEALER CANNOT FIX IT AND NOW HAS LEFT ME SITTING IN THE WATER AGAIN. *TR

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE BATTERY WAS REPLACED THREE TIMES AND THE TRANSMISSION CONTROL MODULE WAS RESET THREE TIMES. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE ENGINE REVVED UP. THE CONTACT REMOVED HER FOOT FROM THE ACCELERATOR PEDAL AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT TAPPED THE BRAKES SEVERAL TIMES AND THE VEHICLE CAME TO A STOP. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HOLDEN DODGE CHRYSLER JEEP RAM LOCATED AT 640 S GOVERNORS AVE, DOVER, DE 19904, WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE OIL WAS TOPPED OFF MORE FREQUENTLY AND THERE WAS NO EVIDENCE OF A LEAK DETECTED. THE TECHNICIAN INFORMED THE CONTACT NOT TO TOP OFF THE OIL. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

I HAVE REPORTED PROBLEMS WITH THE TRANSMISSION AND REVVING UP WHILE DRIVING TODAY. BUT I GOT IN MY JEEP WENT DOWN THERE ROAD TO A STOP SIGN. THEN PRECEDED TO DRIVE AND THE JEEP JUST ROARED AND DID NOT ACCELERATE, I'M IN THE MIDDLE OF THE ROAD THEN HERE COMES TRAFFIC CLOSER. THE TRANSMISSION IS A PROBLEM. THERE IS NO FIXING, EVERY JEEP SHIP I GO TO, THEY DON'T FINE NOTHING. *TR

THERE JEEP HAS DIFFERENT ACCELERATION THAT ARE UNSAFE. WITH REGULAR DRIVING YOU CAN GIVE IT GAS AND IT'S SLOW GOING THEN SOME TIMES IT WILL JUMP PICKING UP SPEED FAST. THIS HAPPENS WHEN YOU PUSH THE ACCELERATOR DOWN THE SANE WITH EITHER WAY IT SPEED UP. MY CONCERN IS IF IM BEHIND SOMEONE AT A LIGHT AND I GO TO TAKE OFF IT MIGHT DO THE THING WHERE IT PICKS UP SPEED FAST AND I RUN IN BACK OF SOMEONE. THIS ISN'T SAFE AT ALL. *TR

I BOUGHT A BRAND NEW 2019 JEEP CHEROKEE TRAIL HAWK FROM AN AMARILLO TEXAS DEALERSHIP. I NOTICED WHEN I BOUGHT THE VEHICLE THE HOOD WAS SHAKING AND THE WIND WAS PICKING IT UP LIKE IT WAS LOOSE. I TOOK IT IN 3 TIMES TO HAVE IT FIXED. THE FIRST TIME THEY SAID THE FACTORY MISALIGNED THE HOOD AT THE FACTORY AND THEY REALIGNED IT. IT STILL WAS SHAKING AND COMING UP. TOOK IT BACK 2ND TIME THEY ADJUSTED IT AGAIN, TOOK IT HOME SAME PROBLEM, NOT FIXED. TOOK IT BACK A THIRD TIME THEY LOOKED AT IT SAID THEY DID ALL THEY COULD DO TO FIX IT. I HAVE BEEN DRIVING A BRAND NEW VEHICLE THAT IS UNSAFE ON THE HIGHWAY. MY HOOD STILL CATCHES AIR PULLS UP AND SLAMS DOWN AND AN ENGINE LIGHT HAS COME ON 3 TIMES. I HAVE CHILDREN THAT RIDE IN THIS CAR. I DON'T DRIVE ON WINDY DAYS BECAUSE I FEEL UNSAFE IN THE CAR. IT FEELS LIKE THE LATCH ON THE HOOD IS GOING TO GIVE WAY AND MY HOOD IS GOING TO COME UP AND HIT MY WINDSHIELD. I AM PROTECTED UNDER THE LEMON LAW AND NOTHING IS BEING DONE ABOUT THIS SAFETY CONCERN. I NEED AN INVESTIGATION CONDUCTED ON MY VEHICLE . AS OF RIGHT NOW IT IS UNSAFE TO DRIVE. MY HOOD DOESN'T SIT FLUSH WITH THE BODY OF THE CAR AND YOU CAN FIT ALL OF YOUR FINGERS IN THE GAP BETWEEN THE HOOD AND BODY OF CAR. *TR

5 OUT OF THE LAST 6 TIMES WHEN I AM LEAVING THE HOUSE, THE ENGINE SHUTS OFF WHEN I MAKE A LEFT HAND TURN. WHEN I RESTART THE ENGINE SOUNDS LIKE THE BATTERY IS DEAD. IT TAKES A FEW SECONDS, BUT THEN THE ENGINE FINALLY RESTARTS. I ONLY HAVE HAD THIS PROBLEM IN THE MORNING. *JS

RADIO HAS TERRIBLE RECEPTION. THIS SEEMS TO BE A COMMON PROBLEM AS I RESEARCHED ONLINE. NOT ACCEPTABLE. I WANT IT REPAIRED OR REPLACED. *TR

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED CORTLAND CHRYSLER (3878 WEST RD, CORTLAND, NY 13045) WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED OF OIL CONSUMPTION IN THE ENGINE AND THAT OIL NEEDED TO BE ADDED TO THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. THE VIN WAS NOT PROVIDED.

THE RADIO CUTS IN AND OUT ONLY ON FM STATION NOT ON AM OR IF YOUR PLAYING THROUGH BLUETOOTH OR AX CORD. I SEEN TONS OF COMPLAINTS ALL OVER THE INTERNET AND NOTHING IS BEING DONE ABOUT IT. WE ARE READY TO TAKE THE CAR BACK. PLEASE DO RECALL AND REPLACE RADIO. WHEN IT DOES THIS YOU CAN TURN VOLUME ALL THE WAY UP AND ITS NOT VERY LOUD. LOVE THE CAR PLEASE FIX THANKS *TR

VEHICLE STALLS WHEN SLOWING DOWN. RESTARTS AFTER SEVERAL TRIES. STALLS WHEN IN MOTION AND SLOWING DOWN. THIS HAS HAPPENED 3 TIMES WITH THE FIRST BEING 5-15-20. *TR

THE STEERING WHEEL JERKS FROM LEFT TO RIGHT WHEN DRIVING. THIS IS A HUGE SAFETY CONCERN AS IT COULD CAUSE LOSS OF CONTROL. IT HAPPENS CONTINUOUSLY WHEN TRAVELING ABOVE 55MPH, GOING STRAIGHT, AND TURNING. I HAVE HAD A DEALERSHIP LOOK AT THIS AND THEY CLAIM THERE IS NO ISSUE AND THAT IT IS THE ELECTRONIC STEERING CONTROL KICKING IN. THEY ALSO HAD OTHER COMPLAINTS FROM MULTIPLE 2019 JEEP CHEROKEE OWNERS AND THEY SPOKE TO CHRYSLER ABOUT IT AND WERE TOLD THAT THERE WAS NOTHING THEY COULD DO.

MY 16 MONTH OLD JEEP TURNS OFF WHILE YOU ARE DRIVING IT. THIS HAS OCCURRED TWICE IN THE PRIOR TWO WEEKS. NO WARNING LIGHTS--THE CAR JUST TURNS OFF COMPLETELY. I HAVE BEEN ADVISED THIS IS DUE TO A DROP IN OIL PRESSURE, BUT THE OIL PRESSURE LIGHT DOESN'T COME ON. THE CAR HAS BEEN MAINTAINED ACCORDING TO THE GUIDELINES WITHIN THE MANUAL WHICH STATES TO CHANGE THE OIL WHEN THE ENGINE LIGHT COMES ON AND THAT IT SHOULD NEVER GO BEYOND 10,000 MILES BETWEEN OIL CHANGES. WHEN THE CAR WAS TAKEN TO THE DEALER FOR THE ISSUE WE WERE ADVISED THAT THE REALITY IS THAT THE OIL NEEDS CHANGED EVERY 4,000 MILES AND THIS IS A KNOWN ISSUE AND THAT MORE FREQUENT OIL CHANGES REDUCES THE LIKELIHOOD OF THIS OCCURRING. MY 16 YEAR OLD SON WAS DRIVING THE CAR THE FIRST TIME THIS OCCURRED AND THE SECOND TIME IT WAS ON A 45 MILE AN HOUR ROAD. THIS IS A KNOWN ISSUE AND YET CHRYSLER/JEEP DOES NOTHING TO RESOLVE IT.

ROUGH WHEN DOWNSHIFTING. AFTER DRIVING FOR A WHILE IT DOWNSHIFTS OK. JUST IN THE BEGINNING 20 MINS OF DRIVING THE DOWNSHIFT IS A LITTLE ROUGH.

MY CAR HAS TURNED OFF ON ME SEVERAL TIMES SINCE I BOUGHT IT. IT SLOWLY STARTS AND SHUTS OFF WHEN I MAKE A TURN. IT HAS SHUT OFF ON ME UP TO 4 TIMES IN LESS THAN A MILE, WHILE I HAVE MY CHILD IN THE CAR. ALSO IN A BUSY INTERSECTION. I HAVE TAKEN IT BACK TO DEALER SEVERAL TIMES AND THEY SAY IT IS DUE TO LOW OIL AND THEY ADD IT AND SEND ME ON MY WAY. THIS ISSUE CONTINUES AND IS A HUGE INCONVENIENCE. 04/10 WAS THE LAST TIME IT HAPPENED, I TOOK IT IN AND THEY CHANGED MY OIL AGAIN. *TR

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL BURNING CHEMICAL ODOR COMING FROM THE ENGINE AND INTO THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITION VENTS. THE CONTACT STATED THAT THE ODOR SMELLED LIKE BURNING PLASTIC. THE CONTACT BECAME NAUSEOUS FROM THE ODOR. THE VEHICLE WAS TAKEN TO MARINO CHRYSLER/JEEP/DODGE (5133 W IRVING PARK RD, CHICAGO, IL 60641), HOWEVER, THE MECHANIC WAS UNABLE TO REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THERE WAS A METAL ON METAL SOUND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

WHEN TRAVELING DOWN THE HIGHWAY AT SPEEDS ABOVE 35 MPH, THE STEERING FEELS LIKE IT IS ABNORMALLY DIFFICULT TO KEEP CENTERED IN THE LANE. THEN THE VEHICLE STARTS TO DRIFT EITHER LEFT OR RIGHT AND WHEN I TRY TO CORRECT IT BACK TO CENTER LANE IT HAS SOME RESISTANCE AND THEN IT JERKS CAUSING IT TO OVER CORRECT. THIS GIVE THE FEELING OF CONTROL LOSS FOR A MOMENT, AND AFTER ITS BACK TO CENTER IT GOES THE OTHER WAY DOING THE SAME THING. WHEN IT IS DOING IT, OTHER PEOPLE ON THE ROAD NOTICE IT TOO AND WON'T PASS ON THE LEFT IN FEAR OF THE VEHICLE SWERVING TO HIT THEM.

WHEN DRIVING THE VEHICLE AROUND TOWN OR ON THE HIGHWAY IF I TAKE MY FOOT OFF THE ACCELERATOR FOR ANY REASON THAT REQUIRES ME TO SLOW DOWN THE ACCELERATOR HAS AN EXTREMELY SLOW RESPONSE TIME WHEN I RE- ACCELERATE ANYWHERE BETWEEN 3 TO 6 SECONDS. THIS IS EXTREMELY DANGEROUS IF ANOTHER VEHICLE IS COMING UP BEHIND YOU AND TRAVELING FASTER THAN THE CAR CAN ACCELERATE TO GET OUT OF THE WAY. SEVERAL TIMES I HAVE ALMOST BEEN HIT FROM BEHIND BECAUSE I CAN'T GET THE CAR TO ACCELERATE BACK TO THE SPEED I WAS TRAVELING UNTIL THE SLOW RESPONSE ALLOWS ME TO SPEED UP.

WHEN ALMOST TO A COMPLETE STOP FEELS LIKE THE TRANSMISSION BANGS THE CAR FORWARD. VERY ANNOYING AND POTENTIALLY DANGEROUS AS IT JUMPS FORWARD.

EVERY TIME I DON'T GET AN OIL CHANGE RIGHT AWAY, MY CAR WILL STALL IN THE MIDDLE OF THE ROAD AT RANDOM TIMES WITH NO WARNING. I HAVE BEEN WITH MY TWO YOUNG CHILDREN IN THE CAR WHEN THIS HAS HAPPENED SEVERAL TIMES, IT'S EXTREMELY UNSAFE AND I AM SO TIRED OF THIS ISSUE. I'VE SPOKE WITH THE DEALERSHIP AND THEY SAID ALL JEEP CHEROKEE'S ARE LIKE THIS, AS IF IT IS NORMAL. WE ARE LUCKY WE HAVEN'T GOTTEN INTO A CRASH DUE TO THIS. THIS IS JUST RIDICULOUS AND I'M LOOKING INTO DOING A BUY BACK FOR THIS CAR. CAN'T TRUST JEEP NOW.

I AM HAVING SIMILAR ISSUES THAT OTHER PEOPLE ARE HAVING. NO ACCELERATION, VEHICLE STALLING, THE CAR REVVING OVER 4-5K RPMS STOPPED AND FOOT ON BRAKE, RADIO ISSUES. WHAT I AM TRYING TO FIND OUT IS HOW CAN I GET FCA TO BUY BACK THIS LEMON. ALSO I WOULD LIKE SOME DATA OF HOW MANY PEOPLE HAVE FILLED A COMPLAINT. I WANT TO USED THIS INFO AND GIVE IT TO THE NATIONAL CENTER FOR DISPUTE SETTLEMENT

MANY CHEROKEE OWNERS 2019 ARE COMPLAINING IN ALL FORUMS THAT TAILLIGHTS GET WET WITH SIMPLE RAIN. IF YOU ALL DEALER THEY SAY CHRYSLER INFORMS THAT IT IS NORMAL BEHAVIOR UNLESS THEY ARE MORE THAN 24 HRS AFTER WET. WHEN ASKED IF THIS WILL LEAD TO FAILURE, CORROSION, OR DAMAGE TO THE LIGHT ASSEMBLY THEY SAY ON LONG TERM YES SO THE BEST ACTION IS TO GO ON THE BACK OF THE VEHICLE TO DRY THEM. A NEW VEHICLE SHOULDNT BE HAVING THIS BEHAVIOR. THE VEHICLE IS IN NORMAL ENVIRONMENT CONDITIONS. RUNNING THE VEHICLE DOES NOT MAKE THEM DRIER AND IS VERY DIFFICULT TO DRY USING A RAG OR ANYTHING IN THE INSIDE.

SOMETIMES THE CAR WON'T START THE WINDSHIELD WIPERS COMES ON WITHOUT THE SWITCH EVEN BEING TURNED THE EMERGENCY BRAKE SETS ITSELF THE VEHICLE WON'T GO INTO GEAR OR JUMPS INTO NEUTRAL ALL THE LIGHTS ON THE DASH BOARD COMES ON AND GOS CRAZY.. RADIO IS STATIC

EXCESSIVE ENGINE OIL CONSUMPTION. NO LEAKS BUT HAVE TO ADD ENGINE OIL EVERY 1,000 - 2,000 MILES. THE CAR IS BRAND NEW LESS THAN 10,000 MILES ON IT. IT SHOULD NOT BE USING ENGINE OIL. HAVE HAD CARS BEFORE THAT NEVER USED OIL. THIS CAR SHOULDN'T BE GOING THROUGH THIS MUCH OIL THIS FAST. I HAD TO TOP OFF THE ENGINE OIL TWICE AND IT'S GOT LESS THAN 2,500 MILES ON IT.

WHILE DRIVING MY JEEP ITS COMPLETELY STALLED OUT LOOSING POWER STEERING AND ELECTRICAL , HAD TO MANUALLY GET IT TO THE SIDE OF THE ROAD. A PREVIOUS RECALL UA9 HAS BEEN ISSUED FOR THIS PROBLEM BUT MY VIN DOESN'T MATCH EVEN THOUGH IT DID THE SAME THING.

AT TIMES THE DASHBOARD LIGHTING AND THE TOUCH SCREEN MONITOR GOES DARK; CREATING A SAFETY CONDITION BY WHICH I CANNOT DETERMINE HOW FAST I AM GOING AND IT DOES NOT ALLOW FOR ANY OF THE SAFETY ITEMS TO BE IDENTIFIED PROPERLY. THIS CONDITION HAS OCCURRED AT NIGHT AND WHEN IT DOES IT MAKES FOR VERY UNSAFE RIDE. I AM VERY CONCERNED WITH DRIVING THIS VEHICLE. THE DEALERSHIP HAS ATTEMPTED TO DUPLICATE THE PROBLEM WITH NO SUCCESS. I DO NOT FEEL COMFORTABLE TAKING THE VEHICLE BACK HOME.

MY VEHICLE IS EXPERIENCING FREQUENT STALLING AND WILL DIE ON ME WHENEVER I MAKE AN AVERAGE TURN (LEFT OR RIGHT), OR WHENEVER THE CAR IS DECREASING ACCELERATION ON A NORMAL CITY STREET. HOWEVER, I'M EXPERIENCING THIS MOSTLY WHEN MY CAR IS STILL HEATING UP, SO AROUND THE FIRST 10MINS OF DRIVING THE VEHICLE AFTER NOT TOUCHING IT FOR 5+ HOURS. WHEN MY CAR STALLS OR SHUTS OFF, IT STILL SHOWS THAT THE ENGINE IS ON THROUGH THE START ENGINE BUTTON. HOWEVER, I STILL NEED TO PUT MY CAR IN PARK, AND PRESS THE START ENGINE BUTTON AGAIN WHILE PRESSING ON THE GAS TO TURN ON MY CAR AGAIN. WHEN I DO THIS, THE CAR OCCASIONALLY WILL STRUGGLE TO TURN ON AND SOMETIMES IT WON'T START UP ON THE FIRST TRY. IN ADDITION, I EXPERIENCE MY CAR SOUNDING AN ALERT NOISE OCCASIONALLY WHENEVER I'M MAKING A NORMAL TURN (WHEN MY CAR IS FULLY HEATED UP), BUT MY CAR DOESN'T STALL OR SHUT OFF. ANOTHER ISSUE THAT MY CAR IS EXPERIENCING IS I CAN TELL THAT MY CAR IS OCCASIONALLY STRUGGLING TO SWITCH GEARS WHEN I TRY TO ACCELERATE DURING WHILE MY CAR IS IN AUTO MODE. FROM MY UNDERSTANDING, THERE WAS A RECALL ON MY CAR MODEL BACK IN 2018 FOR A SIMILAR ISSUE ON THE AUTOMATIC TRANSMISSION. HOWEVER, MY CAR WAS NEVER RECALLED AND IT WAS NEVER SERVICED FOR ANYTHING SIMILAR TO THE RECALL.

2 WEEKS AFTER I PURCHASED VEHICLE AS I WAS BACKING OUT OF MY GARAGE IT MADE A HORRIBLE SCREECHING NOISE LIKE IRON SCRAPPING AGAINST CONCRETE. IT CONTINUED DOING THAT AND I TOOK IT TO THE SERVICE DEPARTMENT AND THEY TOLD ME IT WAS THE CERAMIC BRAKES. IT CONTINUED AND HAD TO KEEP TAKING IT INTO SHOP FINALLY THEY REPLACED THE PADS AND ROTORS I PICKED IT UP ON A FRIDAY AND SUNDAY IT DID THE SAME THING. SO TOOK IT BACK AS OF 02/27/20 IT STILL MAKES THE SAME SOUND AND SOMETIMES IT WILL BRAKE AND THE CAR JERKS REAL BAD. ALSO IT ROLLS ABOUT HALF A TURN OF THE FRONT TIRE WHEN I HAVE PUT IT IN PARK WITH FOOT ON BRAKE TURN IT OFF AND TAKE MY FOOT OF THE BRAKE. I HAVE RECORDED THE NOISE IT MAKES AND VIDEOED THE TIRES ROLLING. THIS HAPPENS RANDOMLY THE LAST TIME IT MADE THE NOISE AND BRAKED WAS 02-12-20. BUT IT DOSE IT SO OFTEN THAT I GAVE UP RECORDING THE NOISE. INCLUDING OTHER DATES THAT IT HAS HAPPENED THE FIRST TIME WAS 2 WEEKS AFTER I BOUGHT THE CAR IN 07/03/19. OTHER DATES 11-25-19,12-17-19,12-22-19-TWICE THAT DAY 01-04-20,01-09-20,01-10-20,01/13/20,01/15/20,01/31/20,02/12/20 THOSE ARE THE ONES I HAVE JOTTED DOWN DOSE NOT INCLUDED THE RECORDED ONES. SOMETIMES WHEN I BACK UP AND PUT CAR IN DRIVE AND TAKE MY FOOT OFF BRAKE IT WILL ROLL BEFORE I EVEN STEP ON THE GAS.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE STEERING WHEEL WAS SLIGHTLY TURNED AND FAILED TO RESPOND. THE CONTACT WAS CONCERNED THAT IN INCLEMENT WEATHER OVER CORRECTING THE VEHICLE COULD LEAD TO A CRASH. THE VEHICLE WAS TAKEN TO REED CHRYSLER LOCATED AT 1724 N SPRING ST, BEAVER DAM, WI 53916, (920) 887-2300, TO BE DIAGNOSED. THE VEHICLE WAS DRIVEN BY A TECHNICIAN WHO WAS ABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS NO RECALLS OR A FIX FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE LATITUDE EQUIPPED WITH GOOD YEAR TIRES, TIRE LINE: (NOT PROVIDED), TIRE SIZE: 225/60/R17, DOT NUMBER: (NOT AVAILABLE). THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH, THE PASSENGER'S SIDE REAR WHEEL DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SAN LEANDRO CHRYSLER DODGE JEEP RAM LOCATED AT SRT 1444 MARINA BLVD, SAN LEANDRO, CA 94577, TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

TL* THE CONTACT LEASED A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE KEY FOB WAS LOCKED INSIDE THE VEHICLE, HOWEVER ONCE THE VEHICLE WAS OPENED SHE STARTED THE VEHICLE AND SHIFTED TO REVERSE. THE REVERSE ALERT AUDIO CHIMED AND THE BRAKE PEDAL WAS DEPRESSED HOWEVER THE VEHICLE INADVERTENTLY ACCELERATED IN REVERSE. THE CONTACT STATED THAT NO WARNING LIGHTS ILLUMINATED. THE VEHICLE CRASHED INTO ANOTHER VEHICLE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO MYRTLE BEACH JEEP CHRYSLER (785 JASON BLVD, MYRTLE BEACH, SC 29577 843-448-1191) WERE THE FAILURE WAS NOT DIAGNOSED OR DUPLICATED. THE CONTACT ALSO MENTIONED THAT WHEN APPROACHING A STOP LIGHT AND THE BRAKE PEDAL WAS DEPRESSED THE VEHICLE WOULD LURCH FORWARD AS WELL AS WHEN THE BRAKE PEDAL WAS RELEASED AN ABNORMAL GRINDING NOISE WAS HEARD. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE AS THE CONTACT NO LONGER OWNS THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,070.

THERE WERE SEVERAL INCIDENTS OF THE FOLLOWING HAPPEN: CAR STARTS FINE, I DRIVE FOR A FEW MINUTES AND THE CAR JUST SHUTS OFF AND JUST STOPS ALL OF A SUDDEN. SO I WAIT AND TRY TURNING IT BACK ON. THANK GOODNESS IT WASN'T ON A HIGHWAY. SOMETIME IT RE-STARTS THE 1ST TIME BUT SOMETIMES IT TAKES A FEW TRIES. FIRST TIME THIS STARTED HAPPENING (NOV. 2019), THE DEALER SAID IT NEEDED OIL CHANGE BUT IT WAS ONLY AT AROUND 40% OIL LIFE. THEY TOLD ME IT WAS "BONE DRY." IT WAS FINE AFTER OIL CHANGE. NOW (FEB 2020) DASHBOARD STILL HAS THE OIL LIFE AS 48% AND IT'S ONLY BEEN 4000 MILES OR SO SINCE LAST OIL CHANGE. DEALER WILL PROBABLY TELL ME AGAIN THAT IT NEEDS AN OIL CHANGE BUT IT'S VERY STRANGE A NEW CAR (2019 JEEP CHEROKEE MODEL) WILL BURN THROUGH ITS OIL IN JUST 4000 MILES. IT'S VERY CONCERNING THE CAR JUST SHUTS OFF/TURNS OFF ALL OF A SUDDEN WITHOUT ANY WARNING. AND IF IT DOES BURN THROUGH ITS SYNTHETIC ENGINE OIL IN JUST 4000 MILES IT SEEMS THERE IS SOMETHING REALLY WRONG. ALSO, I DON'T KNOW IF THIS CORRELATES WITH THE PROBLEM BUT WHEN I MAKE A TURN I HEAR A "BING" SOUND WHICH MAKES ME LOOK AT THE DASHBOARD TO SEE IF A LIGHT CAME ON BUT THERE IS NOTHING THERE. THIS HAPPENED WHEN THE PROBLEM STARTED HAPPENING AND I'M HEARING IT AGAIN THIS TIME AROUND. I HAD THIS PROBLEM HAPPEN TO ME 6-7 TIMES (SOMETIMES 2 TIMES IN 1 DAY) IN THE LAST 4 DAYS. THIS HAS ME SCARED TO DRIVE MY CAR AROUND. I WAS RESEARCHING ONLINE AND I SAW OTHERS ARE HAVING SIMILAR PROBLEM SO I THOUGH I WOULD REPORT THIS TOO. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T77885_DS986042

THE PROBLEM STARTED LAST WEEK, WHILE MAKING A RIGHT HAND TURN MY JEEP SUDDENLY LOST ALL ELECTRICAL POWER INCLUDING THE POWER STEERING. AFTER I PUT MY CAR IN PARK AND WAITED A FEW MINUTES IT STARTED BACK UP WITHOUT FURTHER INCIDENTS. THE FIRST INCIDENT HAPPENED ON A SNOW DAY ON MY MORNING COMMUTE TO WORK, HAD I TAKEN A BUSIER ROUTE IT WOULD HAVE CAUSED AN ACCIDENT. THE SAME THING REPEATED THE FOLLOWING DAY MINUS THE SNOWY CONDITIONS. I SCHEDULE MY CAR FOR SERVICE WHERE I BOUGHT IT AS SOON AS I WAS ABLE TO TAKE IT. WHEN I ARRIVED TO THE DEALER I SPOKE TO A SERVICE ADVISER AND EXPLAINED WHAT HAD TRANSPIRED. HE QUICKLY RECOGNIZED THE PROBLEM, AND ASKED A VERY SPECIFIC QUESTION. HE ASKED IF THE CAR DIED OUT WHILE MAKING A RIGHT HAND TURN WHICH WAS THE CASE BOTH INCIDENTS. HE WENT ON TO SAY THAT IT HAPPENED TO THAT MODEL AND ENGINE IF THEY OIL GETS LOW. I WAS ASTOUNDED AS I WAS NOT DUE FOR AN OIL CHANGE FOR AROUND 1,000 MILES. CLEARLY JEEP IS AWARE OF THE ISSUE WHICH SEEMS TO BE OBVIOUS DESIGN FLAW. I UNDERSTAND HOW RECALLS WORK AND I AM LEFT TO ASSUME THAT THEY HAVE DECIDED AGAINST IT AS AN OIL CHANGE CAN BE A TEMPORARY FIX AND A ENGINE REPLACEMENT WOULD BE COSTLY AND TIME CONSUMING.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO TUTTLE-CLICK AUTOMOTIVE GROUP38 AUTO CENTER DR, IRVINE, CA 92618 (949) 835-4812 WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. AN OIL CHANGE WAS RECOMMENDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS THEN TAKEN TO ANOTHER DEALER, DCH CHRYSLER DODGE JEEP RAM FIAT OF TEMECULA 26845 YNEZ RD, TEMECULA, CA 92591 (951) 225-4541, TO BE DIAGNOSED WHICH WAS STILL PENDING. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V344000 (ENGINE AND ENGINE COOLING), NHTSA CAMPAIGN NUMBER: 18V524000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

I WAS DRIVING HOME FROM WORK ONE NIGHT AND ALL THE DASH LIGHTS COME ON AND THE VEHICLE COMPLETELY STALLED IN THE MIDDLE OF THE HIGHWAY. I HAD TO ATTEMPT TO PULL OVER AND SWITCH THE KEY OFF AND BACK ON TO RESTART THE ENGINE. I ALSO HAVE BEEN AT A STOP MULTIPLE TIMES AND TURN OUT INTO THE ROAD AND MY VEHICLE WON'T GO, WHICH COULD RESULT IN ME GETTING HIT. I ALSO HAD MY RECALL 'FIXED' FOR THE POWER TRAIN, WENT BACK BECAUSE I RECEIVED ANOTHER LETTER SAYING IT WAS POSSIBLY NOT FIXED AND IT STILL TELLS ME THE PROBLEM WAS NOT FIXED ON MY VEHICLE. I CANNOT USE CRUISE CONTROL ON MY VEHICLE BECAUSE WHEN IT GOES DOWN THE SLIGHTEST HILL, CURVE, WHATEVER, THE RPMS GO ALL THE WAY UP AND JUST SIT THERE, EVEN WHEN I HAVE TURNED OFF THE CRUISE CONTROL AND BRAKED IT STILL STAYS SHIFTED UP FOR A LONG TIME. I REGRET PURCHASING THIS VEHICLE, ESPECIALLY WITH A BABY ON THE WAY ANY DAY NOW AND HER SAFETY BEING AT RISK. WE ARE IN THE PROCESS OF FINDING ANOTHER VEHICLE.

DRIVING AT HIGHWAY SPEEDS, REALLY ANYTHING ABOUT 50MPH UP TO ABOUT 80MPH, I FEEL THE WHEEL STICK WHEN I TRY TO CORRECT THE WHEEL TO STAY GOING STRAIGHT. EVEN WHEN GOING AROUND CURVES ON THE HIGHWAYS I CAN FEEL THE STICK AND IT'S FRIGHTENING SOMETIMES. TRYING TO EXPLAIN IT AT THE DEALERSHIP TO HELP THEM UNDERSTAND HE HARD AND HAVING THEM FEEL IT MIGHT BE HARDER WITHOUT HIGHWAY AROUND HERE TO GET IT UP TO THOSE SPEEDS FOR A PERIOD OF TIME. THIS HAS HAPPENED BY THE WAY MULTIPLE TIMES OVER THE LAST 10000 MILES.

2019 JEEP STALLS WHEN DRIVING WHEN OIL IS APPROX 2 QUARTS LOW, THERE ARE NO WARNING LIGHTS OR ANY INDICATION THAT OIL IS LOW. DEALERSHIP SAYS THIS IS COMMON ON THIS TYPE OF ENGINE AS IT BURNS OIL QUICKLY.

CAR STALL WHEN STARTING AND SOMETIMES STOP WHEN BRAKING. ELECTRICAL....LIGHT COMES ON. HAZARD LIGHTS COME ON RADIO TURNS ON AND OFF WHILE DRIVING. TURNS ON ON IT'S OWN AFTER CAR IS PARKED AND LOCKED. WHEN TURNING OR MAKING SHAPES TURN THERE IS A NOISE COMING FROM WHEELS. STABILITY.... LIGHT COMES ON. BACKING UP CAR MAKES NOISES AS IF I HAVE GONE OVER A BUMP WHEN I HAVE NOT.

VEHICLE SHUTS OFF WHILE COMING TO A STOP. VEHICLE STRUGGLES TO RESTART ONCE IT'S OFF

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING ON THE ROAD WITH THE CRUISE CONTROL SET AT 55 MPH GOING DOWNHILL THE CRUISE CONTROL DISENGAGED, THE RPM REVVED UP AND THE VEHICLE SPED UP TO 70 MPH. THE BRAKE PEDAL WAS DEPRESSED AND WAS ABLE TO SLOW THE VEHICLE. THE VEHICLE WAS TAKEN TO (RAMEY CHRYSLER JEEP DODGE RAM 127 FRAZIER DR, PRINCETON, WV 24739, (888) 794-4317, AND THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. A CONVERSATION BETWEEN THE MANUFACTURER AND THE SERVICE TECHNICIAN AT THE DEALER CONFIRMED THAT THE VEHICLE OPERATED AS INTENDED. THE FAILURE MILEAGE WAS 400.

I WAS WAITING AT A RED STOP LIGHT IN MY 2019 JEEP CHEROKEE 4X4, 2.0 L TURBO, WHEN ALL OF A SUDDEN MY BATTERY LIGHT ON THE DASH ILLUMINATED. I LOOKED AT MY PUSH BUTTON START SWITCH AND IT SAID "RUN". THE LIGHT TURNED GREEN AND I STEPPED ON THE GAS AND NOTHING HAPPENED. THE CAR WAS DEAD. CARS BEHIND ME START HONKING THEIR HORN. I PUT ON MY HAZARDS AND PUT MY ARMS UP IN THE AIR. I THEN MOVED THE GEAR SELECTOR TO "N" AND PUSHED THE START SWITCH. THE SWITCH TOGGLES FROM "RUN" TO "OFF". SO, I HIT THE BUTTON AGAIN AND THE CAR STARTS. I MOVE THE TRANSMISSION INTO "D", BUT THE CAR JUST REVS LIKE IT IS STILL IN NEUTRAL. I MOVE SELECTOR TO PARK AND THEN BACK TO "D". THEN THE CAR THEN ALLOWS ME TO TAKE OFF. HOWEVER, I WAS STUCK IN TRAFFIC FOR A WHOLE LIGHT CYCLE AND HAD MANY PEOPLE WONDERING WHAT I WAS DOING. I HAVE NO IDEA WHY THE CAR STOPPED WORKING. MY CAR HAS ABOUT 13,500 MILES ON IT.

RENTED A VEHICLE FROM ENTERPRISE A JEEP CHEROKEE 2019 WITH ONLY 18,620 MILES. DRIVING NORTH FROM FORT LAUDERDALE TO DAYTONA. AFTER 3HRS ON THE ROAD THE CAR HAD AN ENGINE EXPLOSION. ANOTHER VEHICLE IN FRONT OF ME STARTS SIGNALING ME AN TELLS ME THE CAR WAS ON FIRE. I IMMEDIATELY PULLED OVER AND GET OFF THE CAR, SAW LIVE FLAME GOING UNDER THE HOOD. PULLED ALL MY BELONGINGS OUT AND IN MATTER OF MINUTES THE WHOLE VEHICLE WAS BURNED.

JEEP ONLY HAS 30000 MILES. BOUGHT BRAND NEW. CAR RECENTLY STARTED STALLING WHEN SLOWING DOWN. APPARENTLY JEEP DESIGNED THE ENGINE TO STALL WITH LOW OIL. TOOK CAR TO DEALERSHIP AND THEY SAID THIS IS A KNOWN ISSUE AND THAT THE 4 CYLINDER JEEP CONSUMES MORE OIL AND AN OIL CHANGE WILL NEED TO BE EVERY 3000 MILES ON A BRAND NEW CAR. THERE IS A LARGE AMOUNT OF SIMILAR COMPLAINTS FROM OTHER PEOPLE ONLINE AND EVENTUALLY LEADS TO AN ENGINE REPLACEMENT. NOT ONLY IS THE OIL CONSUMPTION OUTRAGEOUS FOR A NEW CAR BUT THE STALLING IS COMPLETELY UNSAFE AS WE HAVE AN 11 MONTH OLD.

PREVIOUSLY, I REPORTED ISSUES WITH OIL CONSUMPTION, WHICH EVENTUALLY REQUIRED AN ENGINE REPLACEMENT. I NOW HAVE AN ISSUE WITH STEERING WHEEL, FEELS LIKE IT IS TRYING TO CORRECT ITSELF WHEN DRIVING REGULAR STREETS AND HIGHWAY WITH NO ISSUES OF ALIGNMENT, TIRES, ETC. APPT WITH NAPLETON'S ARLINGTON HEIGHTS ON 1/23/2020 DID NOT MENTION ANYTHING THAT WAS DONE TO LOOK FOR ISSUE, OTHER THAN RECALL SOFTWARE UPDATE OF 18VA9182, WHICH THEY SAID WOULD SOLVE THE PROBLEM. HOWEVER, THE PROBLEM PERSISTS. IN ADDITION, I JUST RECEIVED A SAFETY RECALL NOTICE FROM FCA, STATING THAT WHEN I HAD TAKEN MY VEHICLE IN FOR RECALL #18V739, THAT MY VEHICLE WAS NOT PROPERLY INSPECTED AND THE RECALL WAS CLOSED. I TOLD THE DEALERSHIP THIS WAS DONE COMPLETED AND THEY SAID THEY WOULD DO THE UPDATE, HOWEVER, THEY HAD NOT COMPLETED THE CORRECT ONE, AND THE PROBLEM WITH STEERING STILL PERSISTS. I AM WORRIED THIS ISSUE IS A SAFETY CONCERN, AND WOULD LIKE TO BE CONTACTED TO HAVE THIS PROBLEM ADDRESSED.

I BOUGHT THIS JEEP WITH 8 MILES ON IT. AT ABOUT 5,500 MILES WHILE DRIVING STRAIGHT THE STEERING SEEMS TO ALMOST HAVE A DEAD SPOT WHERE IT FEELS LIKE THERE IS LOSS OF CONTROL TO THE VEHICLE. THIS HAPPENS REPEATEDLY CAUSING POSSIBLE OVER CORRECT TRYING TO DETERMINE IF YOU HAVE CONTROL OF THE VEHICLE OR NOT. DEALER HAS BEEN CALLED AND AWAITING TO HEAR BACK. MY FIRST EVER JEEP PURCHASE.

MY CAR MAKE A HUMMING NOISE LIKE IT'S TRYING TO CATCH UP WHILE DRIVING IT STALLS AND SOMETIMES WHILE DRIVING THE CAR ENGINE GOES DEAD I HAVE TO KEEP PUSHING START BUTTON ABOUT 3 TIMES TO RESTART I TOOK A PICTURE OF LIGHT THAT COMES ON AND ALSO ANOTHER CAR BACKED INTO MY CAR WHEN CAR WENT DEAD IT'S VERY DANGEROUS BEEN TO DEALERSHIP SEVERAL TIMES THEY SAID EVERYTHING WAS OK THEY EVEN TOLD ME TO TAKE PICTURES OF LIGHTS WHEN IT HAPPENS LIKE I'M LYING AND I DID EVEN THOUGHT ALL PICTURES ARE TIME STAMP.I CAN'T AFFORD UBER AND CAR NOTE I NEED HELP.THIS HAPPENS ON FREEWAY HIGHWAY SIDE STREET ANYTIME NO WARNING.

EVER SINCE I PURCHASE THE VEHICLE IT WILL PULL TO THE LEFT OR RIGHT. WHEN TRYING TO CORRECT THE POSITION OF THE STEERING WHEEL I FEEL RESISTANCE UNTIL IT GIVES AND JERKS IN THE OPPOSITE DIRECTION. FEELS LIKE SOMETHING IS GETTING STUCK AND THEN COMES LOOSE. THIS ONLY HAPPENS WHEN THE VEHICLE IS IN MOTION AND IS VERY NOTICEABLE WHEN GOING AROUND 35-55MPH. WHEN AT A HIGHER RATE OF SPEED IT IS AS THOUGH THE MOMENTUM OF THE VEHICLE IS HELPING IT STAY STRAIGHT BUT IT WILL STILL DO IT.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN USING THE START BUTTON FOR THE VEHICLE, IT WOULD HESITATE TO START INSTEAD OF STARTING IMMEDIATELY. THE CONTACT THEN STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE WOULD HESITATE TO ACCELERATE AND EXHIBIT A SPUTTER WHEN ATTEMPTING TO ACCELERATE AS WELL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE SUDDENLY BEGAN TO REDUCE IN SPEED. THE CONTACT STATED THEY LOST ALL THROTTLE WITH THE VEHICLE. THE VEHICLE'S SERVICE ELECTRONIC THROTTLE WARNING LIGHT ILLUMINATED. THE CONTACT CONTACTED THE DEALERSHIP (TRI-STAR UNIONTOWN LOCATED AT 2 SUPERIOR WAY, UNIONTOWN, PA 15401 PHONE NUMBER 724-430-1401) WHO REPLACED THE VEHICLE'S WIRING HARNESS, REPROGRAMMED POWER TRAIN MODULE, PEDAL ACCELERATOR REPLACED, REPLACED THE THROTTLE BODY, REPROGRAMMED TRANSMISSION CONTROL MODULE, AND OTHER REPAIRS. THE FAILURE REMAINS. THE CONTACT STATED THE FAILURE OCCURRED ABOUT 5 TIMES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER 74681739. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

WHEN DRIVING MOSTLY AT HIGHWAY SPEEDS BUT SOMETIMES AT LOWER SPEEDS THE STEERING GETS TIGHT WHEN MAKING A SLIGHT ADJUSTMENT TO THE STEERING, WHICH MAKES ME PULL IT HARDER TO GET IT LOOSE AND THEN HAVE TO OVER COMPENSATE TO GET THE VEHICLE BACK IN A STRAIGHT LINE. THIS IS EXTREMLEY DANGEROUS BECAUSE IT HAS CAUSED ME TO RUN OFF THE HIGHWAY AND COME VERY CLOSE TO HITTING OTHER VEHICLES. I HAVE HAD IT IN THE SHOP AT THE DEALERSHIP 3 TIMES AND CHRYSLER LOOKED AT IT AND SAID THIS IS NORMAL WITH THE ELECTRONIC SPEED SENSITIVE STEERING. THIS SHOULD NOT BE NORMAL BECAUSE IT IS PUTTING MY LIFE IN DANGER. THIS ISSUE HAS BEEN SINCE I BOUGHT THE VEHICLE AUGUST 2018.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THE VEHICLE WOULD NOT IMMEDIATELY RESPOND WHEN TURNING THE STEERING WHEEL. THE CONTACT INDICATED THAT THE STEERING WHEEL HAD TO BE TURNED APPROXIMATELY 1/4 OF AN INCH IN EITHER DIRECTION BEFORE THE WHEELS WOULD RESPOND. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER COLBY DODGE (1000 TAYLOR AVE COLBY KS) WHO PERFORMED A STEERING MODULE UPDATE HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 22,000.

MY CAR HESITIATES WHEN PUTTING IT IN TO DRIVE FROM BACKING UP OR JUST TAKING OFF. IT HESITATES GOING FROM LOW TO HIGH SPEED TAKING A LONG TIME INTERMITTENTLY. THIS IS A VERY SERIOUS SAFETY ISSUE. I COULD BE SIDE SWIPED OR RAN IN TO.

CAR DOES NOT GO IN TO DRIVE AND WILL SOMETIMES LURKS IN TO HIGH GEAR FROM A START OR A INITIAL GO. THE CAR REVS UP THINKING IT WAS IN DRIVE THEN SLAMS IN TO HIGH GEAR AND GOES.

WHILE THE VEHICLE'S ENGINE IS RUNNING, REGARDLESS OF THE GEAR SELECTION, THERE IS A SLIGHT JERKING OF THE STEERING WHEEL. THIS JERKING OCCURS AT RANDOM WITH NO OTHER NOTICEABLE ISSUES. THIS ISSUE IS NOT "THROWING" A CODE AND DEALERSHIP IS CLAIMING THERE IS NO ISSUE FOUND. ODOMETER IS AT 10340 MILES. THIS IS A DANGEROUS ISSUE AS IT COULD CAUSE MY VEHICLE TO COLLIDE WITH ANOTHER VEHICLE OR OBJECT IF NOT RESOLVED. ISSUE OCCURS WHEN VEHICLE IS STATIONARY OR IN MOTION AND OCCURS APPROXIMATELY EVERY MINUTE OR SO. IT OCCURS ON CITY STREETS AS WELL AS HIGHWAY. IT OCCURS WHILE DRIVING IN A STRAIGHT LINE OR DURING A TURN. THERE IS NO SPECIFIC DRIVING CONDITION THAT RESOLVES THE PROBLEM OR WORSENS THE PROBLEM.

2019 JEEP CHEROKEE LIMITED 2.4L TURBO. DRIVING WITH CRUISE CONTROL SET THE CAR WILL SUDDENLY ACCELERATE, RPM'S WILL INCREASE BY 2000 AND WILL NOT SLOW DOWN UNTIL CRUISE IS DISENGAGED. ALSO WHILE DRIVING IN CITY IN SURFACE ROADS WITHOUT CRUISE CONTROL, THE CAR WILL JUST STOP ACCELERATING EVEN THOUGH YOU ARE DEPRESSING GAS PEDAL. CAR COMES TO A COMPLETE STOP WHILE ENGINE STILL RUNNING. HAD TO TURN OFF CAR AND WAIT A FEW MINUTES. CHECK ENGINE LIGHT CANE ON WHEN CAR WAS RESTARTED WITH MESSAGE OF "CHECK THROTTLE CONTROL SENSOR". LIGHT WENT OFF BEFORE I COULD GET IT TO DEALER. DEALER SAID THE COULD NOT FIND A CODE OR DUPLICATE PROBLEM. THIS HAS HAPPENED SEVERAL TIMES. THE LAST TIME ON 1/11/2020

VEHICLE SHUTTING OFF COMPLETELY PRIOR TO A STOP SIGN. ATTEMPTS X 3 TO RESTART VEHICLE, ACTS SLUGGISH TAKEN TO AUTO PARTS TESTED BY MACHINE . BATTERY OK ALTERNATOR OK STARTER OK HELP ONLY PROBLEMS !!!

WHILE DRIVING SLOWING AND COMING TO A STOP THE VEHICLE'S BATTERY LIGHT WILL START FLASHING AND THEN THE CAR WILL STALL AND SHUT OFF. I PUT THE VEHICLE IN PARK AND TURN IT OFF FOR 15 SECONDS THEN TURN THE KEY TO START IT AGAIN AND THE CAR WILL CRANK OVER VERY SLOWLY AND SPUTTER FOR ABOUT 4 SECOND BEFORE STARTING AGAIN. THIS HAS HAPPENED 3 TIMES IN 2 WEEK. THE FIRST OCCURRENCE WAS MONDAY JAN 6 2020, 2ND WAS JAN 10TH 2020 AND THIRD WAS JAN 13TH 2020. I TOOK THE CAR TO THE DEALERSHIP FRIDAY JAN 10TH AND THEY TOLD ME THEY COULD NOT RECREATE THE ISSUE AND GAVE ME THE VEHICLE BACK. I WAS TOLD IF IT HAPPENS AGAIN THEN TO CALL BACK.

2019 JEEP CHEROKEE LATITUDE. FIRST BOUGHT THE CAR THE HEAD LIGHTS AND TAIL LIGHTS WERE DEAD. TOOK IT INTO THE DEALER TO HAVE IT REPAIRED, TOOK IT INTO THE DEALER FOR A TRAMISSION RECALL. RANDOMLY DRIVING DOWN A MAJOR HIGHWAY A VEHICLE JUST SHUTS OFF IN THE MIDDLE OF IN THE MIDDLE OF THE ROAD AND WOULDN'T START BACK UP FOR A FEW MINUTES WHILE I WAS STUCK IN THE MIDDLE OF THE HIGHWAY. CALLED DEALER. RADIO RANDOMLY DOESN'T WORK CORRECTLY EITHER STAYS RUNNING WHEN THE KEYS TURNED OFF CAR AND KEYS TAKEN OUT , RADIO RANDOMLY SHUTS OFF

TO WHOM IT MAY CONCERN, MY NAME IS [XXX] . I AM CONTACTING YOU FOR CONCERNS OF MY NEWLY PURCHASED 2019 JEEP CHEROKEE. I WOULD APPRECIATE IT IF SOMEONE COULD CONTACT ME ABOUT MY ENGINE STALLING WHILE OPERATING THE VEHICLE. I HAVE CONCERNS OF THIS VEHICLE CAUSING SAFETY ISSUES WHILE IN MOTION THE VEHICLE STALLED ON A MAJOR HIGHWAY LOOSING COMPLETE CONTROL AND BARELY MADE IT OUT OF THE ROAD WAY TMWITH NO WARNING THERE WAS NO ENGINE LIGHTS OR BEEPING. WHILE HAVING MY FAMILY IN IT. MY PHONE NUMBER IS [XXX]. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ENGINE IS SHUTTING OFF FOR NO REASON. DEALER SAYS IT IS LOW OIL SENSOR SHUTTING IT DOWN. FIRST TIME THE DEALER JUST FILLED IT WITH OIL. THE SECOND TIME I BROUGHT IT IN THEY PRETENDED NOT TO REMEMBER THE FIRST TIME IT HAPPENED AND CLAIMED TO HAVE NO PAPERWORK ON IT AS THEY CLAIMED THEY JUST TOPPED IT OFF WITH OIL. I SIGNED IN ON THEIR COMPUTER SO THEY MUST HAVE THE RECORDS OF ME BEING THERE, THEY GAVE ME NO PAPERWORK THE SECOND TIME JUST TOLD ME TO DRIVE 1000 MILES AND THEY WOULD RECHECK THE OIL.

WHEN I ACCELERATE MY VEHICLE AFTER A STOP OR GETTING ON THE HIGHWAY, IT STALLS AND OR STUTTERS. THIS IS A MAJOR SAFETY CONCERN. I HAVE ALMOST BEEN HIT BECAUSE MY VEHICLE WOULD NOT ACCELERATE WHEN I HAD MY FOOT ON THE GAS.

WHEN DRIVING AT EXPRESSWAY / HIGHWAY SPEEDS OF 60 PLUS FOR A NON STOP 30-50 MILES, THERE IS ALMOST LIKE A "DEAD SPOT" IN THE STEERING. WHEN I MOVE THE STEERING WHEEL ABOUT 1/4" TO THE LEFT OR THE RIGHT IT FEELS LIKE IT IS CATCHING ON SOMETHING WHEN MAKING SMALL WHEEL ADJUSTMENTS WITHIN YOUR OWN LANE, IT ALMOST FEELS AS IF YOUR TIRES BREAK LOOSE, BUT ON DRY PAVEMENT. WHEN THE STEERING THEN CATCHES. IT ALSO FEELS LIKE THERE IS GUST OF WIND ON BOTH SIDES OF THE VEHICLE. IT THEN JERKS BACK AND FORTH. THERE IS ALSO A BURNING SMELL FOR A SHORT PERIOD OF TIME. THIS STARTED AT 5500 MILES. I HAVE A 2019 JEEP OVERLAND. IT COULD EASILY BECOME DANGEROUS. HAD IT AT ZEIGLER JEEP IN SCHAUMBURG IL ON 11/9/2019 AND THEY RECODED MODULE AND COUND NOT RECREAT THE PROBLE. IT HAS BEEN HAPPENING MORE AND MORE FREQUENTLY SINCE THEN. WENT BACK ON 12/26/19 AND TOOK THE TECH FOR A 1.5 HOUR TEST DRIVE AND EVERYTHING HAPPENED AS STATED ABOVE. THE TECH FINALLY RE-CREATED THE PROBLEM. MY NEW 2019 JEEP OVERLAND HAS BEEN IN THE SHOP SINCE THEN. THEY ARE SENDING ENGINEERS IN FROM JEEP. ALL I WANT IS A SAFE CAR. PS; THIS IS MY FIRST JEEP PRODUCT.

ON DEC 19TH OF 2019 I WAS LEAVING WORK WHEN I MADE A RIGHT TURN DURING BUSY TRAFFIC WHEN MY 2019 JEEP CHEROKEE SUDDENLY STALLED ON ME. I HAD TO PULL OVER AND RESTART THE CAR. THE CAR DID TURN BACK ON. AFTER SPEAKING WITH MY LOCAL DEALER, THEY TOLD ME THAT THE CAR WAS ALMOST OUT OF OIL HOWEVER NO LIGHT WAS ON THEN OR AT THE TIME OF THE STALL. I WAS INFORMED THIS IS A 'SAFETY' FEATURE TO PREVENT THE ENGINE FROM HURTING ITSELF IF THE OIL GETS TOO LOW. AN OIL CONSUMPTION TEST WAS STARTED. THE CAR ONLY HAD 12590 MILES AT THE TIME OF THE INCIDENT. THIS IS ALSO THE SECOND OIL TEST THAT HAS BEEN DONE THE FIRST ONE WAS DONE BACK IN MAY OF 2019 WHEN THE CAR WAS AT AROUND 6000 MILES.

TRANSMISSION SLIPPED STARTED TO SLIP ON MY 2019 JEEP CHEROKEE WITH 10000 MILES. CAR IS JUST ABOUT BRAND NEW AND THE SERVICE TRANSMISSION/SHIFTER MESSAGE AND CHECK ENGINE LIGHT CAME ON AS WELL AS ALL THE TRANSMISSION GEAR LIGHTS ARE LIT.

WHEN DRIVING AT HIGHWAY SPEEDS, THERE IS ALMOST LIKE A "DEAD SPOT" IN THE STEERING. MAKING SMALL WHEEL ADJUSTMENTS WITHIN YOUR OWN LANE, IT ALMOST FEELS AS IF YOUR TIRES BREAK LOOSE, BUT ON DRY PAVEMENT. WHEN THE STEERING THEN CATCHES, IT CAN CAUSE A SMALL JERK. IF THIS HAPPENED ON ICE, IT COULD EASILY BECOME DANGEROUS. IT HAS BEEN HAPPENING MORE AND MORE FREQUENTLY FOR THE PAST MONTH OR SO.

I PURCHASED A NEW 2019 JEEP CHEROKEE ON 6/29/19 WITH LESS THAN 5 MILES ON ODOMETER. ON 9/7/19 (LESS THAN 1K MILES), I STARTED CAR, DROVE HALFWAY DOWN BLOCK AND THE STEERING COMPLETELY LOCKED. POWER STEERING LIGHT WENT ON AND CAR WAS NOT DRIVABLE. CALLED DEALERSHIP, WHO WAS VERY ACCOMMODATING, AND THEY TOWED THE CAR AND GAVE US A LOANER. AFTER SEVERAL DAYS, THE DEALER WAS UNABLE TO COME UP WITH A SOLUTION SO THEY OPENED A CASE WITH CHRYSLER. AFTER THREE WEEKS, THE ENTIRE STEERING COLUMN WAS REPLACED, WHICH SEEMS LIKE A SAFETY ISSUE IN ITSELF SO I DID NOT TAKE THE CAR ON THE HIGHWAY OR ON LONG TRIPS. FOR THE FIRST COUPLE OF WEEKS, THE REPAIR SEEMED FINE, BUT THEN THE STEERING COLUMN/WHEELS STARTED MAKING LOUD GRINDING NOISES AND THUMPS WHILE PARKING AND PULLING OUT OF PARKING SPACES. NOW IT IS HAPPENING WHILE I AM DRIVING, LOUDER AND LASTING LONGER. I HAVE HAD TWO SCARY INSTANCES OF STEERING/WHEELS GRINDING, THUMPING, LOCKING WHILE CHANGING LANES AND I HAVE NO CONTROL OF THE STEERING FOR 10-20 SEC. IT HAPPENED AGAIN TODAY (12/30/19) WHILE DRIVING IN A PARKING LOT. THE STEERING LOCKED WHILE I MADE A SLIGHT TURN GOING APPROX 5MPH, AND THE GRINDING/THUMPING WAS SO LOUD AND STRONG THAT IT FELT LIKE THE WHOLE FRONT END OF THE CAR WAS GOING TO FALL OFF. THIS LASTED LONGER, AROUND 20SEC, AND THEN THE CAR JUST DROVE COMPLETELY NORMAL. I HAVE ALSO HAD MULTIPLE INSTANCES OF FEELING THAT I HAVE ZERO CONTROL OF THE STEERING AND THAT MY WHEELS ARE NOT ON THE ROAD. NO NOISE, NO LOCKING UP, JUST NO CONTROL OF THE VEHICLE AT ALL. THIS IS MY THIRD 4X4 AND MY SECOND JEEP, SO I AM WELL AWARE OF HOW TO DRIVE THE CAR AND HOW IT SHOULD HANDLE. THIS IS NOT NORMAL AND, QUITE HONESTLY, I FEEL LIKE THIS CAR IS GOING TO KILL SOMEONE. TAKING BACK TO THE DEALERSHIP TOMORROW SO THEIR REPAIR DEPT CAN TROUBLESHOOT. THIS CAR IS NOT SAFE TO DRIVE.

JEEP HAS A SAFETY FEATURE SO THEY SAY THAT CAUSES THE CAR TO TURN OFF WHILE DRIVING IF THE OIL IN YOUR BRAND NEW VEHICLE GETS LOW. THIS HAPPENED MANY TIMES ONCE IN THE MIDDLE OF AN INTERSECTION. I CALLED MY DEALER WHO TOLD ME ITS NORMAL AND TO CHANGE MY OIL EVEN THOUGH MY ONBOARD DASH SAID I WAS FINE NO OIL WARNING LIGHT JUST THE CAR TURNS OFF WHILE DRIVING. VERY DANGEROUS AND IT IS NOT EASY TO RESTART . I WAS SLOWING DOWN FOR A REDLIGHT THE LIGHT TURNED GREEN AND MY CAR TURNED OFF CAUSING DRIVER BEHIND ME TO ALMOST HIT ME I WAS PANICKED. THIS HAPPENED MANY TIMES MORE AND I CONTACTED JEEP DEALER AND THEY TOLD ME TO CHANGE MY OIL AND IT WONT HAPPEN AGAIN. TO HAVE A CAR SHUT OFF INSTEAD OF AN OIL WARNING LIGHT IS EXTREMELY DANGEROUS WHY NOT USE THE LIGHT IT CAME WITH. THAT IS NOT A SAFETY DESIGN FOR ANYONE BUT JEEP SO THEY DONT HAVE TO REPLACE BRAND NEW CARS THAT BURN OVER 3 QUARTS OF OIL EVERY 4000 MILES. THEY ARENT WORRIED ABOUT THE DRIVERS STUCK IN THE MIDDLE OF AN INTERSECTION WAITING AND PRAYING THEIR CAR RESTARTS. I HAVE VIDEO OF IT DOING IT MY NEIGHBORHOOD AND NEVER ONCE DOES THE OIL LIGHT COME ON. THE CAR ACTUALLY DIES WHILE IN MOTION NOT JUST STOPPED. I HAVE A VIDEO OF IT BUT IT IS 3 MINUTES LONG AND IT WILL NOT UPLOAD I GUESS DUE TO THE LENGTH OF IT. IT HAS HAPPENED MANY TIME SINCE DECEMEBER FIRST TIMES I JUST THOUGHT THE CAR WAS COLD DUE TO OUTSIDE TEMPERATURE AND THE BARS ON THE DASH INDICATING THE CAR WAS COLD. TO SAY I PURCHASED A BRAND NEW CAR AND DID NOT EXPECT TO HAVE TO ADD 3 QUARTS OF OIL EVERY 5000 MILES IS AN UNDERSTATEMENT TO FEAR FOR MY OWN SAFETY DRIVING MY CAR IS CRAZY. I HAVE CHANGED THE OIL AND NOW I HAVE TO CONSTANTLY MONITOR IT SO I CAN BE SAFE THIS SHOULD NEVER BE THE CASE AND DODGE KNOWS IT DOES THIS AND DOES NOTHING BUT OFFER AN OIL CONSUMPTION CHECK EVERY 1000 MILES. HORRIBLE

WHILE DRIVING THE SUV SHUTS OFF COMPLETELY. NO ENGINE POWER, NO LIGHTS, NO STEERING. THIS HAS HAPPENED 6 TIMES LEAVING THE SUV IN THE DARK WITH NO LIGHTS WITH CHILDREN INT HE CAR. THE SUV SHUTS DOWN WHILE IN MOTION, AT 45MPH SPEEDS ON COUNTY ROADS AND AT HIGH SPEED 70 MPH + ON TURNPIKE. I AM SCARED FOR MY LIFE. DEALER IS NOT HELPING ME. I PUT THE LAST DATE IN. IT HAPPENED 6 TIMES.

STUTTERING AFTER STOPPING AND STUTTERING WHEN STARTING ENGINE. STUTTERS WHEN TRYING TO GET ON HIGHWAY.

I WAS IN AN AUTOMATIC CAR WASH AND AFTER IT WAS FINISHED MY JEEP WOULD NOT ENGAGE INTO DRIVE FROM NEUTRAL. I HAD THE AUTOMATIC ENGINE SHUT DOWN TURNED OFF. I TRIED MULTIPLE TIME FROM SHIFTING FROM NEUTRAL INTO DRIVE. I ALSO RESTARTED MY JEEP TWICE AND ON THE SECOND TIME IT STARTED AND I COULD DRIVE AWAY.

WHEN DRIVING ON THE FREEWAY AFTER ABOUT 20 MINUTES THE VEHICLE APPEARS TO GET A "DEAD SPOT" IN THE STEERING. WHEN I MOVE THE STEERING WHEEL ABOUT 1/4" TO THE LEFT OR THE RIGHT IT FEELS LIKE IT IS CATCHING ON SOMETHING. I DROPPED IT OFF AT THE DEALERSHIP TODAY AND AFTER ABOUT 6 HOURS THEY CALLED AND TOLD ME IT WAS FIXED. THEY SAID THERE WAS JUST AN UPDATE THAT NEEDED DONE ON THE STEERING. I WILL BE PICKING IT UP LATER AND WILL SEE IF IT IS CORRECTED. VEHICLE HAS 28K MILES ON IT.

WHILE DRIVING AT SPEEDS OF 50MPH OR HIGHER THE STEERING WILL FREEZE OR LOCK BRIEFLY NOT ALLOWING YOU TO MAKE STEERING ADJUSTMENTS. ADDED FORCE IS NEED TO CORRECT THE STEERING PATH OF VEHICLE. ACTS AS IF THE STEERING HAS A DEAD SPOT.

VEHICLE DRIVING AND WHEN COMING TO A STOP IT SEEMS LIKE THE AUTO TURN OFF WANTS TO TURN OFF EVEN BEFORE STOPPING. FEELS LIKE ITS GOING TO STALL. ALSO LEAVING A RED LIGHT WHEN IT AUTO TURNS ON IT JERKS AND THEN SWITCHING FROM FIRST TO SECONG GEAR IT JERKS. THE TRANSMISSION HAS SO MUCH LAG SWITCHING GEARS AND PICKING UP SPEED IT ALSO JERKS AND TAKES FOREVER TO PICK UP SPEED. BUT MY MOST CONCERN IS GEAR SWITCHING AND JERKING AND ALMOST STALLING WHEN COMING TO A STOP WITH THE AUTO SHUT OFF TRYING TO TURN OFF WHILE DRIVING. AND WHEN IT TURNS BACK ON IT JERKS WHEN YOU GIVE IT SLIGHT GAS.

TIRE PRESSURE GAUGE

ON DECEMBER 6, 2019, DURING A RETURN TRIP FROM LOUISIANA TO TEXAS, THE AIRBAG WARNING LIGHT ON THE DASHBOARD TURNED ON AND OFF TWO TIMES OVER A SEVEN HOUR PERIOD WHILE DRIVING ON A HIGHWAY. ON DECEMBER 19, 2019, THE AIRBAG WARNING LIGHT TURNED ON AS I WAS LEAVING THE HOUSE. IT STAYED ON FOR APPROXIMATELY 2 MINUTES AND THEN WENT BACK OFF. THIS WAS WHILE WHILE DRIVING ON A CITY STREET. I HAVE SEEN A TOTAL OF THREE EVENTS WHERE THE AIRBAG WARNING LIGHT HAS SWITCHED ON AND THEN OFF WHILE DRIVING.

AT HIGHWAY SPEEDS 60-75, WHILE MAKING SMALL CORRECTIONS WHILE DRIVING STEERING BECOMES SLIGHTLY TIGHT AND THEN STEERING GIVES IN AND JERKS. TIGHTNESS AND JERK HAPPENS IN BOTH DIRECTIONS. HAPPENS IN EVERY DRIVE AT HIGHWAY SPEEDS ONLY.

ACCELERATING IS JERKY AND MANY TIMES DOES NOT SHIFT CORRECTLY AS SPEED INCREASES (INTO NEXT GEAR ON LEFT HAND SIDE ). ALSO, AS VEHICLE GOES DOWN SMALL HILLS IT SEEMS LIKE IT DOESN'T UNDERSTAND HOW TO HANDLE THE DECEASE IN ACCELERATION. ALSO, WHEN SHIFTING FROM REVERSE TO DRIVE, IT TAKES AT LEAST 30 SECONDS TO CORRECTLY RESPOND. I BROUGHT VEHICLE INTO SHOP, THEY STATED IT WAS THE VEHICLE GETTING TO KNOW HOW I DRIVE.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V637000 (STEERING) WAS RECEIVED IN OCTOBER OF 2019. THE CONTACT TOOK THE VEHICLE TO FARRISH CHRYSLER, JEEP, DODGE, RAM (9610 FAIRFAX BOULEVARD, FAIRFAX, VA 22031, (703)-273-0200) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ADDITIONAL PART TO COMPLETE THE STEERING GEAR REPLACEMENT WAS NOT AVAILABLE. THE MANUFACTURER PROVIDED THE CONTACT WITH CASE NUMBER: 71416456. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE HAD MY CAR SINCE AUGUST 2018. SINCE JUNE, THE CAR HAS RANDOMLY STOPPED OPERATING WHILE I AM DRIVING. IT WILL NOT ACCELERATE AND IF I AM ON A HILL BEGIN TO DRIFT BACKWARDS UNTIL I AM ABLE TO GET THE EMERGENCY BRAKE ON. IT IS EXTREMELY DANGEROUS AS IT HAS HAPPENED IN BUSY INTERSECTIONS AND HIGHWAYS. MY CAR HAS TURNED OFF WHILE MAKING TURNS AND WHILE ACCELERATING UP HILLS. SOMETIMES THE LIGHTS ON THE DASH ALL TURN ON AND OTHER TIMES IT IS JUST ONE LIGHT (SUCH AS THE BATTERY LIGHT). IN JUNE 2019, I HAD TO HAVE IT TOWED TO THE DEALER WHERE THEY SAID MY CAR NEEDED AN OIL CHANGE AND THERE WAS A SENSOR THAT NEEDED TO BE REPLACED THAT CAUSED THE CAR TO THINK THEIR WASN'T ENOUGH OIL. THEN, IN SEPTEMBER 2019, IT HAPPENED AGAIN AND I WAS TOLD IT WAS BECAUSE I WAS DUE FOR AN OIL CHANGE. I WAS STILL APPROXIMATELY 500 MILES FROM MY NEXT OIL CHANGE AND WAS TOLD THAT THE ISSUE OF MY CAR STOPPING IN TRAFFIC WAS DUE TO "DIRTY OIL." IN DECEMBER 2019, THIS HAS HAPPENED AGAIN. I AM STILL 1745 MILES AWAY FROM MY NEXT OIL CHANGE. THE DEALERSHIP CLAIMED THAT THEY NEEDED TO CHANGE THE OIL IN ORDER TO DO AN OIL PRESSURE TEST. I ASKED THEM TO FIX THE ROOT OF THE PROBLEM BECAUSE MY CAR IS STOPPING REPEATEDLY AND I DO NOT FEEL SAFE IN MY VEHICLE. IT IS A HAZARD TO MYSELF AND OTHERS AS I LIVE IN A DENSELY POPULATED AREA. THE DEALERSHIP HAS DONE AN OIL CHANGE AND CHECKED THE PRESSURE AND ASKED THAT I BRING IT BACK AT 1,000 MILES. I AM NOT CONVINCED THAT THIS WILL SOLVE THE PROBLEM AND I THINK THE REPAIR IS COSTLY TO MAKE AND THE DEALERSHIP IS PATCHING THE PROBLEM. I AM WORRIED FOR MYSELF AND OTHERS AS THIS ISN'T SAFE.*DT *TR

THIS HAS HAPPENED MULTIPLE TIMES TO MY VEHICLE. IT FIRST HAPPENED AT ROUGHLY 6,000 MILES AND IS NOW HAPPENING AGAIN AT 12,000 MILES. EACH TIME, WHEN I WAS COMING DUE FOR AN OIL CHANGE. THE VEHICLE WILL STALL OUT IN THE MIDDLE OF THE ROAD AS I COME TO A STOP. SOMETIMES IT WILL RESTART, BUT OTHER TIMES I HAVE TO JUMP IT. THIS WILL HAPPEN AT A COMPLETE STOP AS I'M TRYING TO GET GOING AGAIN OR AS A I AM SLOWING TO A STOP. IT WILL HAPPEN ON ANY ROAD AT ANY TIME WHETHER GOING STRAIGHT OR TURNING.

UCONNECT SERVICE NOT WORKING PROPERLY AFFECTING ALL OPTIONS ON RADIO CONTROL PANEL MANAGED BY UCONNECT

TL* THE CONTACT OWNED A 2019 JEEP CHEROKEE. AFTER THE VEHICLE HAD BEEN DRIVEN FOR APPROXIMATELY SEVEN MINUTES, IT CAUGHT FIRE AFTER BEING PARKED FOR FIVE MINUTES. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. A FIRE REPORT WAS FILED. THE CONTACT STATED THAT SEVERAL WEEKS BEFORE THE FIRE, SHE NOTICED A BURNING ODOR COMING FROM UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS SCHEDULED TO BE TOWED FROM THE SCENE, WHICH WAS STILL PENDING. HASELWOOD AUTO GROUP (950 W HILLS BLVD, BREMERTON, WA 98312, (360) 362-5848) WAS CONTACTED BY PHONE AND SEVERAL PICTURES OF THE VEHICLE WERE SENT VIA TEXT MESSAGE. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 2,499. *LN*JB*DT*JB*DT CONSUMER STATED SHE THOUGHT A RODENT GOT INTO THE ENGINE.*JB

MULTIPLE TIMES A WEEK THE TIRE SENSORS "GO OUT" WHILE DRIVING AND I HAVE TO TAKE IT BACK TO HAVE THEM RESET.. APPROXIMATELY 20 MILES DOWN THE HIGHWAY AFTER RESET, THEY GO OFFLINE AGAIN.

TRUCK CUTS OFF WHEN I MAKE TURNS OR IF I STOP AT A STOP LIGHT. WHEN YOU TRY TO START THE TRUCK BACK UP IT HESITATES AND WHEN IT DOES START BACK UP IT STUTTERS. WHILE DRIVING ON THE HIGHWAY THE TRUCK ALL OF A SUDDEN WHILE FLASH A LOW OIL LIGHT AND SAY LOW OIL PRESSURE AND I JUST HAD MY OIL CHANGED AT THE DEALERSHIP. NOW IT WON'T PICK UP SPEED PAST 10 AND A MESSAGE IS POPPING UP THAT SAYS CHECK SOMETHING ELECTRICAL. I CAN'T EVEN DRIVE THE TRUCK BECAUSE I'M AFRAID I'M GOING TO CAUSE AN ACCIDENT. I WAS DRIVING HOME TODAY FROM WORK AND BARELY MADE IT. MY CHECK ENGINE LIGHT ISN'T EVEN ON. BUT IT'S NOT SHIFTING GEARS IT IDILES UP AND JUST STAYS STUCK I HAVE TO TAKE MY FOOT OF THE GAS TO TRY MAKE IT CHANGE WHILE DRIVING ON THE CITY STREETS. ARKANSAS HAS A LOT OF HILLS AND I HAVE TO GO UP ONE TO GET HOME AND I ALMOST DIDN'T MAKE IT UP THE HILL IN TRAFFIC BECAUSE THE TRUCK STARTED STUTTERING AND THE OIL WARNINGS STARTED FLASHING.

WHEN DRIVING AT HIGHWAY SPEEDS IN A STRAIGHT LINE, I EXPERIENCE A 'DEAD SPOT' OR SLIPPAGE WITH THE POWER STEERING. MOSTLY NOTICED TURNING THE STEERING WHEEL SLIGHTLY TO TO THE RIGHT TO MAKE SMALL ADJUSTMENTS. WHILE MAKING THE STEERING INPUT, NOTHING WILL HAPPEN AT FIRST, THEN AS MORE PRESSURE IS APPLIED, THE STEERING WILL 'JUMP' SLIGHTLY AND CATCH. THE EFFECT IS THAT IT FEELS LIKE YOU'RE DRIVING ON A VERY WINDY DAY WHEN IT'S NOT WINDY AT ALL.

WHEN DRIVING DOWN HILLS AND MANUALLY DOWNSHIFTING TO MAINTAIN THE LEGAL SAFE SPEED THE TRANSMISSION WILL FREEWHEEL FOR SEVERAL SECONDS AROUND 45 MPH AND WILL NOT DOWNSHIFT UNTIL 53 MPH. AT FIRST SERVICE VISIT, DEALER UPDATED SHIFT PROGRAMMING FOR THE TRANSMISSION, WITH NO IMPROVEMENT. AT SECOND VISIT, JEEP SERVICE WROTE ON INVOICE "6886 NORMAL VEHICLE CHARACTERISTIC. VERIFIED CUSTOMER CONCERN. GOING DOWNHILL AND MANUALLY SHIFTING, ENGINE AND VEHICLE SPEED MAY INCREASE BEFORE DOWN SHIFTING. THIS IS DUE TO A DOG CLUTCH BEING USED FOR THAT GEAR, AND REQUIRES ENGINE SPEED TO INCREASE IN ORDER TO ENGAGE THAT CLUTCH. NO FAULT CODES, NO SERVICE BULLETINS OR STAR CASES FOR THIS CONCERN. TECH AND SHOP FOREMAN ROAD TESTED VEHICLE CONFIRMING NORMAL OPERATION AS COMPARED TO LIKE VEHICLE." SEVERAL TIMES WHEN DESCENDING A MODERATE HILL IN SAN DIEGO, A HARD BRAKE APPLICATION IS REQUIRED TO BRING THE VEHICLE UNDER CONTROL SO AS TO AVOID A REAR END COLLISION WITH A VEHICLE IN FRONT. THIS IS AN UNSAFE DESIGN FAULT OF THE ZF 9-SPEED TRANSMISSION. MORE THAN 500,000 ZF-9 TRANSMISSIONS HAVE BEEN RECALLED SINCE 2014, AND SAFETY PROBLEMS CONTINUE.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING THE VEHICLE, IT COMPLETELY SHUT OFF AND THE BRAKES, POWER STEERING, AND LIGHTING FAILED TO WORK. THE FAILURE OCCURRED WHILE DRIVING AROUND A MODERATE INCLINE. THE CONTACT GUIDED THE VEHICLE AND STOPPED AT THE EDGE OF A DRIVEWAY. THE VEHICLE EVENTUALLY RESTARTED AFTER APPROXIMATELY FIVE ATTEMPTS. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT ALL THE INSTRUMENT PANEL GAUGES WENT DARK A FEW WEEKS AGO. THE DEALER HAD NOT BEEN CONTACTED YET AND WAS AN HOUR AWAY FROM THE CONTACT'S RESIDENCE. THE CONTACT RESEARCHED THE FAILURES ONLINE AND FOUND MANY COMPLAINTS ABOUT THE SAME MATTER. THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED PER AN UNKNOWN RECALL TO REPROGRAM THE POWER MODULES, WHICH WAS WHEN THE RECENT FAILURES BEGAN. THE FAILURE MILEAGE WAS 31,000.

NEW 2019 JEEP CHEROKEE LATITUDE BATTERY NOT CHARGING TO START THE CAR. START/STOP SYSTEM NOT WORKING DUE TO BATTERY CHARGING CODE, A/C CHANGES SETTING BY ITSELF. IT STARTED ABOUT 2 WEEKS AGO, GETTING WORSE BY THE DAY.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE VEHICLE LOST MOTIVE POWER WHILE DRIVING THE CONTACT WAS ABLE TO START THE VEHICLE AFTER SEVERAL ATTEMPTS THE CONTACT WAS CONCERNED FOR HER SAFETY DUE TO THE FAILURE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE CONTACT STATED THAT AFTER SEVERAL ATTEMPTS THE VEHICLE WAS RESTARTED. CLASSIC CHRYSLER DODGE JEEP RAM, 1102 WALTON DR, TEXARKANA, TX 75503, (903) 716-0600, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE DEALER REFUSED TO PROVIDE A DIAGNOSTIC ON THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, CASE NUMBER: 71381485. THE APPROXIMATE FAILURE MILEAGE WAS 33523.

ON OCT 29 AT 19991 MILEAGE,THE CELL DID NOT START AT ALL AND FOUND THE BATTERY DEAD ON JEEP CHEROKEE LATITUDE 2.4 L 2019 MODEL PARKED INSIDE THE GARAGE. I USED THE BATTERY CHARGER OVERNIGHT. ON OCT 30, I HAD TO CALL MOPAR SERVICE FOR JUMP START AS MY CHARGER DID NOT WORK. AFTER JUMP, THE ENGINE CLUNKED AND RUN BUT FLASHING ALL INTERIOR LIGHT AND SEVERAL WARNINGS SUCH AS ,ELECTRONIC STABILITY CONTROL,SERVICE 4WD,POWER BRAKE ON DASHBOARD. WHEN I TRIED TO PULL OUT A CAR FROM GARAGE AND SHIFTED THE GEAR TO THE REAR,"THE SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED ' DISPLAYED AND ENGINE STOPPED AGAIN.THEN CAR WAS TOWED TO JEEP DEALER.ON OCT 31 THE DEALER CALLED ME AND SAID THE CAR IS READY TO PICK UP. AT THE DEALER, THEY EXPLAINED THE ONE CELL IN THE BATTERY WAS BAD AND REPLACED TO THE NEW BATTERY. ALTHOUGH I ASKED TO EXPLAIN WHY THE BATTERY DAMAGED SO QUICKLY AND IT THERE WAS ANY VEHICLE ELECTRIC SYSTEM. BUT THEY SAID THE THE TECHNICIAN CHECKED ALL SYSTEM AND CONFIRMED ALL OK. BUT NO EXPLANATION WAS PROVIDED WHY SO MANY WARNING S DISPLAYED ON THE DASHBOARD.

ON NOV16 AT THE PARKING LOT , WHEN I TOOK OFF AT 5-8MILES,MYSTERIOUS NOISES UNDER HOOD LIKE HIGH MOTOR ROTATION. I RETURNED TO PARK AND CHECKED AREAS UNDER HOOD, DISPLAYS ON DASHBOARD SUCH AS BATTERY VOLTAGE AT 14.6V, ENGINE OIL LIFE AT 34 % ,ETC. II SHUT OFF ENGINE.,I TOOK OFF TOTHE DEALER AT THIS TIME NO NOISE AT ALL. ON NOV18 MORNING,I WAS DRIVING APPROXIMATELY 30-40 MPH WHEN SLOWING DOWN TO APPROXIMATELY 15 MPH TO YIELD FOR ONCOMING TRAFFIC FOR A RED LIGHT.AFTER THE LIGHT CHANGED TO GREEN, I STARTED TO DRIVE AND AROUND AT 10 TO 15 MPH AND ACCELERATED .HOWEVER,RPMS INCREASED TO AROUND 5,000 AND THE VEHICLE SPEED STAYED ONLY AT AROUND 25 MPH WITH HIGH MOTOR ROTATION SOUNDS. THEREFORE, I CONTINED TO DRIVE AT THE LOW SPEED AND TRIED TO FIND THE SAFE PLACE ON THE SIDE OF THE ROAD.THE, I SHUT OFF ENGINE AND CALL THE DEALER TO TELL THE PROBLEM . THEN I TOOK OFF AGAIN BUT THE VEHICLE WAS ABLE TO DRIVE WITHOUT A PROBLEM AT THIS TIME.UNFORTUNATELY, THE SAME PROBLEM HAPPENED ON NOV20 AND NOV21. I FINALLY BROUGHT A VEHICLE TO THE DEALER AND SHOWED THE VIDEO ON NOV21. AND THEY FIXED THE VEHICLE ON NOV25. THEY EXPLAINED OIL LEVEL WAS LOW TO THE BOTTOM OF DIPSTICK AND 400 MILES OVERDUE ON OIL CHANGE STICKER. I TOLD THEM OIL LIFE INDICATOR DISPLAYED 34 % ON NOV16. BUT THEY SAID THAT DON'T TRUST SYSTEM AND CHECK OIL CHANGE STICKER AND MAKE SURE TO DO OIL CHANGE EVERY 5000 MILES.I ASKED WHY OIL LIFE INDICATOR IS NOT CORRECT. THEY SAID ONLY 2.4 LITER ENGINE NEEDS OIL CHANGE EVERY 5000 MILEAGE FOLLOWED BY OIL CHANGE STICKER. I COMPLAINED TO FIX OIL LEVEL INDICATOR THE. THEY SAID THEY CHECKED ALREADY 100 TIMES AND INSISTED TO FOLLOW A STICKER.THEY ALSO SAID THEY HAD 50 CUSTOMERS HAD THE SAME PROBLEM AT THIS DEALER.THEN, THE SYSTEM SHOULD BE RECALLED FOR THE SAFETY. ONE OF INCIDENTS AT THIS TIME MIGHT CAUSE A CAR CRASH BEHIND ME AS MY CAR WAS AT 25MPH ON 50MPH MAX SPEED ROAD.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED, LOST BRAKING AND STEERING ABILITY, AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT WAIT A FEW SECONDS AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURES OCCURRED FIVE OTHER TIMES. THE VEHICLE WAS TAKEN TO MEDINA CHRYSLER JEEP (3205 MEDINA RD, MEDINA, OH 44256) WHERE IT WAS DETERMINED THAT IT WAS NORMAL FOR THE VEHICLE TO CONSUME AN EXCESSIVE AMOUNT OF OIL. THE DEALER FURTHER STATED THAT IF THE OWNER DID NOT KEEP TRACK OF THE OIL CONSUMPTION, "IT WAS NORMAL FOR THE ENGINE TO SEIZE". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ADVISED TO READ THE OWNER'S MANUAL ON HOW TO MAINTAIN OIL CONSUMPTION FOR THAT TYPE OF ENGINE. THE APPROXIMATE FAILURE MILEAGE WAS 29,995.

I HAVE A LOT OF HESITATION WHEN EXCELERATING. I AM SCARED OF MY VEHICLE. I AM AFRAID I AM GOING TO GET INTO ACCIDENT . I HAVE TAKEN JEEP IN TO BE CHECKED WAS TOLD NO RECALL BUT THEIR IS SOMETHING VERY SERIOUSLY WRONG MY JEEP CHEROKEE PLEASE HELP I'VE ONLY HAD IT TWO MONTH.

I PURCHASED A 2019 JEEP CHEROKEE TRAILHAWK ON 11/11/2019. THAT SAME EVENING THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS ALL CUT OUT WHILE I WAS DRIVING DOWN THE ROAD. THIS CAUSED THE ENGINE CONTROL TO BE CUT AND DTC'S FOR BRAKES, ESC, TRANSMISSION, AND THE SHIFTER. THANKFULLY THE FIRST FEW TIMES THIS HAPPENED ON A STREET WITH HEAVY TRAFFIC DURING RUSH HOUR AND I WAS ABLE TO RESTART THE VEHICLE. IT HAPPENED AGAIN ON THE SECOND DAY WHILE IN MOTION ON A SIDE ROAD AND AGAIN THE THIRD DAY EXCEPT WHILE DRIVING ON THE HIGHWAY. AFTER THE THIRD DAY, I SCHEDULED IT FOR SERVICE AT A LOCAL JEEP DEALER. UPON HAVING MY VEHICLE FOR FIVE DAYS, THE DEALER DISCOVERED A CORRODED/FAULTY GROUND AND MADE THE NECESSARY REPAIRS. THE VEHICLE WAS PICKED UP ON 11/18/2019. IT DROVE GREAT UNTIL 11/20/2019 WHEN THE POWER ONCE AGAIN WAS CUT FROM THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS. THIS ALSO RESULTED IN A LOSS OF ENGINE CONTROL WITH THE SAME ARRAY OF DTC CODES BEING DISPLAYED AND ALSO OCCURRED WHILE DRIVING. I WAS ABLE TO SAFELY PULL OFF THE ROAD AND RESTART THE VEHICLE. THANKFULLY THIS HAPPENED ROUGHLY A MILE FROM THE DEALER AND I WAS ABLE TO LIMP THE JEEP THERE. THEY CHECKED THE CODES AND ADVISED ME TO BRING THE VEHICLE BACK IN THE MORNING. ON 11/21/2019 I RETURNED THE JEEP TO THE DEALER WHERE IT IS CURRENTLY BEING WORKED ON AGAIN. THIS VEHICLE IS AN EXTREME DANGER TO NOT ONLY MYSELF BUT TO OTHER MOTORISTS THAT COULD POTENTIALLY COLLIDE WITH ME DUE TO THE RANDOM AND UNPREDICTABLE NATURE OF THE ISSUE. I AM SO CONCERNED ABOUT THE SAFETY OF THE VEHICLE THAT I WILL NOT ALLOW MY CHILDREN TO RIDE IN MY VEHICLE WITH ME.

I GOT A IMPORTANT SAFETY RECALL FOR STEERING GEAR ON 10/29/2019 I CALLED THE JEEP, CHRYSLER COMPANY ON 10/30/2019 AND ADVISED ME TO TAKE IT TO THE DEALER TO CHANGE THE PART. TOOK THE CAR TO DEALER SERVICE ON 10/31/2019, TODAY IS 11/21/2019 AND THE CAR IS STILL IN THE SERVICE AND EACH TIME THEY SAID THAT THE ARE WAITING FOR A PART TO COME AND CHANGE. AND THEY FOUND FEW PARTS TO CHANGE. TODAY IS 11/21/2019 AND THE CAR STILL IN SERVICE TO FIX AND CHANGE THE PARTS. CALLED THE CO. AND SAID THAT I AM NOT SAFE TO DRIVE THE CAR, BECAUSE IN THE PAST I HAD THE SAME ISSUE IN ONE OF CARS TEN YEARS AGO AFTER THEY REPLACED THE STEERING GEAR PART TOOK THE CAR AND WAS DRIVING ON THE HIGHWAY AND THE STEERING GEAR LOOSE AND WE HAD A BIG CRASH WITH MY CHILDREN AND WAS A FATAL ACCIDENT. MY CAR IS LEASE ON 09/01/2019 AND REFUSED TO TAKE IT BACK AND GIVE ANOTHER CAR, PLEASE HELP ME AND REPLY TO MY FEARING, I CALLED THE JEEP AND CHRYSLER DEALER AND THEY REFUSED TO TAKE THE DEFECTED CAR BACK AND GIVE ANOTHER SAFETY CAR I HAVE TWO QUESTIONS AND NEED HELP AS I AM SENIOR AND LIVE IN BOSTON AND DRIVING TO NY ON THE HIGHWAY PLEASE HELP ME WHAT SHALL I DO, I DON'T KNOW WHAT TO DO OR WHOM I ASK FOR HELP ? -DO YOU THINK THAT AFTER THEY CHANGE THE PART OF THE STEERING GEAR WILL BE SAFE TO DRIVE??? - FOR WHOM SHALL I CALL OR CONTACT TO EXPLAIN MY PROBLEM AND MY FEAR?? YOUR REPLY WILL BE VERY IMPORTANT TO ME...PLEASE HELP AND THANKS IN ADVANCE. A QUESTIONS THAT I AM NOT SAFE TO DRIVE THE CAR AGAIN. AND I DON'T KNOW IF THE CAR WILL BE SAFE TO DRIVE ESPECIALLY ON THE HIGHWAY WHEN YOU ARE DRIVING 65 MPH

I GOT THE VEHICLE AT 5 MILES. THE DEALER TOLD ME THE OIL CHANGE IS EVER 5K MILES. I DECIDED TO MAKE A SMALL TRIP TO CANADA, SO BEFORE HEADING THERE I CHECK THE FLUIDS. ( JUST IN CASE) AND NOTICE THE DIPSTICK ON THE OIL IS 75% AND I CHECK THE OIL LIFE DASHBOARD AND IT STATES IS AT 85% OIL LIFE. I ASSUME IT WILL BE FINE AND MAKE THE TRIP AROUND 1500 MILES ROUND TRIP TOTAL. I DIDNT CHECK THE FLUIDS COMING BACK TO THE CITY TILL LIKE 2 MONTHS AFTER SINCE I USE THE CAR ONLY FOR COMMUTING AND GROCERY SHOPPING. I WAS NEARING 5K MILES AND THE I CHECK THE ENGINE AGAIN (BEEN OFF FOR ACTUALLY COUPLE OF DAYS) AND THE OIL LEVEL ON THE DIPSTICK IS ROCK BOTTOM. SO I ADD 1 QUART OF THE MANUFACTURER'S STATED OIL AND CONTINUE DRIVING IT TILL IT HITS 5K. I TAKE IT TO THE DEALER THEY DO A QUICK OIL CHANGE AND THEYR SUPPOSED USUAL INSPECTION AND SAY EVERYTHING IS FINE. OIL CHANGE IS FINISHED AND THEY PUT A NEW STICKER AT 10005K MILES EXACTLY 5K MILES MANUFACTURER RECOMMENDS OIL CHANGE. I CONTINUE DRIVING IT AND SLOWLY RACK UP 2K MILES AND CHECK THE OIL LEVEL WHICH HAS GONE CONSIDERABLY FROM FULL TO HALF DIPSTICK. KEEP IN MIND IT WAS A COLD OIL INSPECTION AND THE VEHICLE HAS BEEN OFF FOR MORE THAN 5 HOURS. I DRIVE IT AGAIN 1K MILES MORE AND THE DARN OIL LEVEL DROPS TO 25% OF DIPSTICK. EVEN MADE A FACEBOOK POST IN A JEEP PAGE AND THE MECHANIC ADMITTED THAT THESE 2.4L ARE OIL BURNERS AND THAT NO NEW VEHICLE SHOULD BE CONSUMING OIL LIKE THAT. I TAKE IT TO DEALER ASAP AND THEY TELL ME EVERY OIL CHANGE IS 3K MILES NOT THE 5K MILES AND WRITE ON MY VISIT PAPER I TOOK THE VEHICLE LATE FOR OIL CHANGE. I'M WRITING THIS AT ALMOST 8500 MILES AND JUST TOOK A PICTURE AND VIDEO OF INSPECTION.THE DIPSTICK HAS GONE DOWN AT LEAST 10% DOWN .. ALSO HAD A VEHICLE SHUT DOWN BEFORE OIL CHANGE THAT'S WHY I ADDED THE QUART OF OIL BEFORE THE 5K MILES.

MY 2019 JEEP CHEROKEE TRAILHAWK HAS BEEN IN THE SHOP FOR THE SECOND TIME SINCE DEC 14 FOR ELECTRICAL PROBLEMS. ATTACHED IS MY 10/27/19 LETTER TO CHRYSLER DESCRIBING THE PROBLEM. BASICALLY CAR CUTS OFF WITHOUT WARNING WHILE DRIVING (EVEN ON FREEWAY) AND HAVE TO DRIFT TO A STOP AND ATTEMPT TO RESTART CAR SEVERAL TIMES BEFORE IT STARTS UP.

AS I WAS TRAVELING ABOUT 30MPH MY POWER STEERING LOCKED UP. I WASN'T ABLE TO TURN THE WHEEL AT ALL. A SERVICE POWER STEERING LIGHT CAME UPON MY DASH. WHEN I CALLED THE DEALERSHIP THEY REFUSED TO LET ME TOW IT THERE OR FIX IT EVEN THOUGH IT WAS LESS THAN 6 MONTHS OLD AND UNDER WARRANTY. I ENDED UP HAVING IT TOWED THERE ANYWAYS WITHOUT TELLING THEM. IT WAS JUST A CODE THAT HAD TO BE CLEARED BUT THEY MADE ME PAY 120$ FOR LABOR EVEN THOUGH IT WAS UNDER WARRANTY AND AT NO FAULT TO MY OWN. THIS IS THE ONLY PROBLEM I'VE HAD WITH THIS VEHICLE OTHER THAN THAT I LOVE IT. IF I WERE IN A DIFFERENT SITUATION ALTHOUGH IT COULD HAVE BEEN VERY DANGEROUS AND I WAS VERY UNHAPPY THE WAY THE DEALERSHIP TREATED ME.

OVER THE LAST FOUR WEEKS THE STEERING HAS DEVELOPED A 'DEAD ZONE'. THE STEERING WILL JERK WHEN PULLED OUT OF THIS 'DEAD ZONE'. I TOOK THE VEHICLE INTO FIRESTONE FOR AN ALIGNMENT TO SEE IF IT WOULD CORRECT THE ISSUE. THE TECHNICIANS CONFIRMED WITH ME THAT THERE IS AN ISSUE WITH THE INSTALLATION OF THE CRADLE OF THE VEHICLE.

I BOUGHT MY JEEP ON DECEMBER 12, 2018 FROM JT'S JEEP IN LEXINGTON SC. AT ROUGHLY 400 MILES, THE START/STOP SYSTEM LIGHT ILLUMINATED AND DISPLAYED A MESSAGE FOR SERVICE.I PARKED THE JEEP AND SHUT IT OFF, AND RESTARTED. WORKED FINE AFTER THAT. AT ROUGHLY 1,600 MILES, IT DID THE SAME THING AGAIN. SAME PROCEDURE. WENT AWAY. AT 7,500 MILES I TOOK IT IN FOR SERVICE AND THEY CHECKED AND SAID NOTHING WAS WRONG. AT 8000 MILES I WAS MERGING ONTO THE INTERSTATE IN COLUMBIA SC AND STARTED TO ACCELERATE AND IT LOST ALL POWER; POWER STEERING, ACCELERATION, BRAKING, AND DISPLAYED A MESSAGE OF "ELECTRICAL SYSTEM FAULT" I MANAGED TO GET IT OFF THE ROAD AND RESTARTED, DROVE TO GA FINE. I SCHEDULED AN APPOINTMENT WITH THE LOCAL CHRYSLER DEALER HERE IN GA, THEY KEPT IT AN ENTIRE WEEK AND CLAIMED NOTHING WAS WRONG. BUT THAT THEY FIXED A RECALL THAT WOULD REMEDY THE ISSUE. IT HAS NOT. IT HAS DONE THIS AGAIN AND AGAIN, SOMETIMES COMPLETELY LOCKING DOWN, OTHER TIMES JUST ILLUMINATING THE AUTO START STOP SERVICE LIGHT. I AM TERRIFIED OF MY VEHICLE. I BOUGHT IT BRAND NEW BECAUSE I NEEDED A SAFE, RELIABLE VEHICLE. IT HAS BEEN ANYTHING BUT. IT CURRENTLY HAS JUST OVER 10,000 MILES. I HAVE PHOTOGRAPHIC PROOF OF THE TIMES IT HAS WENT HAYWIRE.

VEHICLE WILL RANDOMLY SHUT OFF WHEN DRIVING. THE CRUISE CONTROL WILL NOT KICK IN WHEN YOU ARE GOING STRAIGHT OR UP A HILL... BUT DON'T WORRY IT WILL KICK IN WHEN YOU ARE GOING DOWN A HILL! THE RADIO WILL DO WHATEVER IT WANTS FROM BLASTING MUSIC TO TURNING YOUR FAVORITE SONG OFF TO LISTEN TO AM RADIO, OR JUST LOCKING YOU OUT ALL TOGETHER . THE DEALERSHIP SAYS "IT IS JUST AN UPDATE" SORRY BUT THIS VEHICLE IS A DEATH TRAP!

2019 JEEP CHEEROKEE ENGINE KEEPS LOSING OIL I ONLY HAVE 6723 MILES ON JEEP IT TOTALLY TURNED OFF ON ME WHILE DRIVING THERE WAS NO INDICATION AT ALL THAT THE JEEP NEEDED OIL IT WAS 5 MONTHS OLD AND HAD TO ADD 3 QUARTS OF OIL TO IT SINCE THEN I HAVE HAD TO ADD AT LEAST A QUART OF OIL EVERY OTHER MONTH THIS SHOULD NOT HAPPEN ON A NEW VEHICLE RIGHT NOW I DO NOT FEEL SAFE DRIVING THE CHEEROKEE BECAUSE YOU DON'T KNOW IF IT WILL TURN OFF SPOKE TO THE DEALER THEY SAID IT SEEMS TO BE AN ISSUE WITH THAT ENGINE BUT THERE IS NO RECALL ON IT OR NOTHING THEY CAN DO SO I SHOULD KEEP OIL IN THE JEEP TO HAVE IF IT HAPPENS AGAIN. THIS IS NOT A ACCEPTABLE ANSWER ESPECIALLY SINCE IT CAN TURN OFF AT ANYTIME WITH OUT WARNING THIS NEEDS TO BE FIXED.

2019 JEEP CHEROKEE LIMITED 4 X 4, IN SERVICE ON 4/2019, WITH 13,700 MILES AS OF 10/27/19. IN LAST TWO DAYS STEERING WHEEL IS JERKING IN MY HANDS, AS THOUGH THE LANE SENSE FEATURE IS TRYING TO BRING VEHICLE INTO CENTER OF LANE. THAT FEATURE IS DISENGAGED AND IS NEVER USED. THE JERK IS SLIGHT BUT PERCEPTIBLE AND ALWAYS SEEMS TO BE IN A LEFT TO RIGHT MOTION. SINCE I LIVE IN COUNTRY AND TRAVEL ROADS WITH SPEEDS AT 65+, GREAT CONCERN THAT THIS ISSUE MAY LEAD TO A FAILURE OF THE STEERING SYSTEM OR STEERING WHEEL ITSELF. HAD A SIMILAR ISSUE MANY YEARS AGO WITH A FORD VEHICLE, WHICH RESULTED IN A RECALL AFTER THE STEERING WHEEL ON MY VEHICLE ACTUALLY CAME OFF THE COLUMN AND SPILLED BEARINGS ON THE FLOOR.

WHILE DRIVING, MOSTLY DOWN THE HIGHWAY, MY CHEROKEE WILL HAVE SLIPPING/BREAKAWAY INT THE STEERING TENSION. IT HAPPENS WHEN MOVING THE WHEEL IN BOTH DIRECTIONS. I DRIVE AN HOUR FOR WORK, AND IT HAPPENS PROBABLY 30 TIMES MINIMUM DRIVING ONE WAY. THIS HAD HAPPENED PREVIOUSLY AND I HAD IT LOOKED AT AND THEY COULDN'T FIND ANYTHING. IT STOPPED HAPPENING FOR A WHILE AFTER THAT (NOT SURE IF THEY DID SOMETHING), BUT IS AGAIN DOING IT. I HAD IT RECENTLY IN TO A JEEP DEALER FOR SERVICE ON OTHER ISSUES AND LET THEM KNOW ABOUT THIS AND THEY INDICATED THEY DIDN'T FIND ANYTHING RIGHT THEN, AND DIDN'T HAVE MORE TIME TO LOOK INTO IT. I LET THEM KNOW I FEARED FOR MY SAFETY (HOPING I DON'T LOSE CONTROL). I ALSO HAD LET THEM KNOW ABOUT THE RECALL FOR THE STEERING RACK THAT I HAVEN'T SEEN SHOWN UP ON THE NHTSA LIST YET AS A FORMAL RECALL. MY APPOINTMENT IS NOW 3 WEEKS OUT, BUT I WANT TO MAKE SURE ITS DOCUMENTED THAT I MADE A COMPLAINT IN CASE SOMETHING HAPPENS BETWEEN NOW AND THEN. MY JEEP HAS ABOUT 27,000 MILES ON IT NOW.

TL* THE CONTACT RENTED A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 58 MPH. ALSO, THE STEERING WHEEL SWERVED TO THE LEFT AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE SPUN AROUND AND CAME TO A STOP ON THE OTHER SIDE OF THE ROAD. ALL THE AIR BAGS DEPLOYED. THE REAR DRIVER'S SIDE OCCUPANT SUSTAINED INJURIES TO THE LEFT LEG, FOOT, ARM, AND SHOULDER. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, AND BACK. MEDICAL ATTENTION WAS RECEIVED. POLICE REPORT NUMBER: [XXX] WAS FILED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 11,382. *DT *TP 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'

WE WERE SIDE SWIPED ON DRIVER'S SIDE OF MY VEHICLE REALLY BAD, DRIVERS DOOR, WINDOW AND THE BACK DOOR, WILL NOT OPEN OR CLOSE. THE AIRBAG DID NOT DISPENSE. LUCKILY, WE WERE ALL WEARING OUR SEATBELT AND NO ONE WAS HURT. I'M TOTALLY SICKENED BY THIS

RECENTLY PURCHASED 2019 JEEP CHEROKEE LATITUDE FWD AIRBAGS FAILED TO OPEN AFTER T-BONED CUSSING SIGNIFICANT INJURIES. TRAVELING THE SPEED LIMIT WHEN HIT BY AUTO RUNNING THE RED LIGHT. INJURIES INCLUDE SKULL FRACTURE, CONCUSSION AND SHOULDER INJURY.*DT*DT*DT*DT*DT*DT*JB CONTACT STATED VEHICLE WAS REPAIRED BY SOUTHERN COLLISION CENTER ON 08-29-19.*JB

I JUST PURCHASED THIS VEHICLE 3 DAYS AGO WITH 17,600 MILES. , I HAVE BEEN EXPERIENCING THE VEHICLE CUT OFF WHEN AT A STOPPED POSITION EVEN IF THE GEARS ARE IN DRIVE. TODAY I ATTEMPTED TO TURN ON THE VEHICLE BUT SHOWED NO SIGN OF POWER, I WAITIED AND TRIED AGAIN. ONCE I GOT THE VEHICLE TO RUN THE CHECK ENGINE LIGHT CAME ON. I DO KNOW THERE WAS A RECALL FOR THIS EXACT SAME ISSUE AND MY VEHICLE SEEMS TO NOT HAVE BEEN REPAIRED.

I GOT MY CAR MID JUNE AND AFTER PUTTING ON ABOUT 4000 MILES I STARTED HEARING AND FEELING SOME STRANGE THINGS WITH THE TRANSMISSION. HERE IS LIST OF THE ISSUES I'M EXPERIENCING: AFTER STARTING MY CAR & PUTTING IT INTO GEAR (DRIVE), I DRIVE ABOUT 200 TO 500 FT (AT A MAX SPEED OF 30MPH) AND I HEAR A GRINDING NOISE. THE TRAFFIC LIGHT TURNS GREEN I PUT MY FOOT ON THE ACCELERATOR AND SOMETIMES IT WILL START MOVING IN LOW GEAR VERY SLOWLY THEN IT SUDDENLY JERKS AND FLIES (AS IF IT WERE TRYING TO MAKE UP FOR ITS PREVIOUS LACK OF RESPONSE) RECENTLY WHEN I WENT FROM REVERSE TO DRIVE (BACKING OUT A PARKING SPOT) THE CAR WENT INTO LOW GEAR IT TOOK ABOUT 30 SECONDS FOR IT TO GO BACK TO NORMAL PS I LIVE IN BROOKLYN NY

MY RADIO GOES IN AN OUT BUT SHOWS AUDIO OFF. MY PUSH START DON'T WANT TO WORK SOMETIMES AND MY AC WILL GO OUT

2019 JEEP CHEROKEE AND JUST STOPS WHEN DRIVING AND SOMETIMES A HARD STOP AND JERK.BRAKES DOES THE SAME BUT SLIDE.MY CAR IS AT DEALERSHIP AND THEY SAY IT'S JUST THE BATTERY BUT I DON'T THINK SO.ALSO MY CAR WILL BE ON BUT IT'S TELL E TO START CAR AND IT MAKES A HUMMING NOISE WHILE DRIVING.*DT*JB

VEHICLE DOES NOT DOWNSHIFT PROPERLY RESULTING IN LACK OF POWER UPON ACCELERATION. FOR EXAMPLE, IF I SLOW DOWN WHEN APPROACHING A RED TRAFFIC LIGHT AND THE LIGHT TURNS GREEN BEFORE I COME TO A STOP, THE VEHICLE HESITATES WHEN I TRY TO ACCELERATE, THE ENGINE LUGS, AND HAS NO POWER TO BEGIN ACCELERATING AGAIN. THE SAME SITUATION OCCURS WHEN SLOWING TO AVOID TRAFFIC IN FRONT OF ME. ALSO HAPPENS WHEN SLOWING AT ROUND ABOUTS AND ATTEMPTING TO ACCELERATED OUT OF THE TURN. TOOK THE VEHICLE TO JEEP SERVICE CENTER TWICE. THEIR RESPONSE ON THE REPAIR TICKET: "TEST DROVE AND JEEP SHIFTS AND FEELS LIKE OTHER 8/9 SPEED TRANSMISSIONS. AT THIS TIME NOTHING FURTHER." SERVICE MANAGER STATED THAT THIS IS A COMMON PROBLEM AND JEEP DOES NOT HAVE A FIX AVAILABLE. THEY DID PERFORM A SOFTWARE UPDATE WHICH DID NOT REMEDY THE SITUATION. I BOUGHT THE VEHICLE USED WITH 24,158 MILES. THE PROBLEM HAS OCCURRED CONSISTENTLY SINCE THEN.VEHICLE NOW HAS 31,808 MILES.

ENGINE STALLED AS I WAS ACCELERATING WHEN MAKING A TURN. WARNING ON THE DASH SAID THAT THE VEHICLE CANNOT BE SHIFTED WHILE MOVING, BUT I HADN'T TOUCHED THE SHIFTER- IT WAS LOCKED IN DRIVE. THIS IS THE SECOND OCCURRENCE OF THIS TYPE OF ENGINE STALL IN 4 MONTHS. THE FIRST TIME I ONLY HAD 1200 MILES ON THE CAR, THIS TIME 3400 MILES. WHEN ENGINE QUIT I LOST POWER STEERING. ENGINE RESTARTED OK.*DT THE CONSUMER STATED THE MESSAGE ON THE DASHBOARD DISPLAY THAT THE CAR CAN'T SHIFT TO PARK WHILE IT'S MOVING AND ENGINE HAS STALL, HADN'T TOUCHED THE SHIFT LEVER. *TP

MY TRANSMISSION BEGAN LEAKING BADLY AND HAD TO BE REPLACED ONLY DAYS AFTER I BOUGHT IT. THEN MY DASH'S ELECTRICAL SYSTEM FAILED CAUSING IT TO ONLY COME ON SOMETIMES AND NOT REACT TO TOUCHSCREEN, THEN MY START STOP SENSOR FAILED WHICH CAUSED THE VEHICLE TO REGISTER THAT IT WAS NOT IN PARK AND SOME TIMES PUTTING ITSELF INTO PARK UNTIL REGISTERING.

EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.

WHEN DRIVING DOWN EITHER SMOOTH OR ROADS THAT ARE MUCH MORE BUMPY THEN AVERAGE THERE IS THIS LOUD NOISE THAT SOUNDS LIKE SOMETHING IS LOOSE WHEN I DRIVE WITH MY PANORAMIC ROOF CLOSED, IF IT'S OPEN YOU CAN'T SEEM TO HEAR IT. I'M AFFORD IT'S GOING TO LEAD INTO A HUGE PROBLEM OF EITHER LEAKING OR BREAKING...

WHEN FIRST STARTING THE SUV THE ENTERTAINMENT SYSTEM WILL SOMETIMES KEEP RESTARTING OR WHILE USING ANDROID AUTO OR APPLE PLAY THE SYSTEM FREAKS OUT AND WHILE DRIVING AND RESTARTS OR NOT WORK AT ALL UNTIL I RESTART THE TRUCK. ALSO HAVING ISSUES WITH MY SOUNDSYSTEM UNPAID EXTRA FOR....

WHILE DRIVING ON I 76 , THE CAR JUST SHIFTED INTO NEUTRAL WHILE IN TRAFFIC. THE DASH READ ,YOU MUST STOP BEFORE YOU SWITCH GEARS. THE GEAR WAS ALREADY IN DRIVE. COULD NOT PULL OVER,CAR WOULD NOT MOVE. HAD TO CUT IT OFF AND START IT OVER. VERY DANGEROUS SITUATION ON THE EXPRESSWAY. TRIED TO SWITCH THE GEARS AFTER PUTTING ON BRAKES, BUT TO NO AVAIL.

MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019

STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.

AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL OF THE VEHICLE IS FELT. THE ENTIRE FRONT END STARTS TO SHAKE. ALSO, AT THE TIME THIS IS OCCURRING, THE ODOR OF HOT OIL PERMEATES THE INTERIOR OF THE VEHICLE. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS DRIVEN FOR OVER AN HOUR AT FREEWAY SPEEDS. ONCE, WHILE THIS WAS GOING ON THE DRIVE SHAFT FRONT CV JOINT SEIZED CAUSING THE DRIVE SHAFT TO COME OFF THE POWER TRANSFER UNIT DAMAGING THE PTU OUTPUT SHAFT. THIS VEHICLE, PURCHASED NEW, HAS BEEN IN THE DEALER'S REPAIR SHOP FOUR TIMES FOR THIS PROBLEM (IT IS THERE NOW). IN THE PAST THREE MONTHS, IT HAS BEEN IN THAT SHOP 65 DAYS (SO FAR). THEY HAVE REPLACED THE POWER TRANSFER UNIT TWICE, THE FRONT CV JOINT AND STEERING GEAR SHIELD. THIS VEHICLE IS UNSAFE TO DRIVE A FREEWAY SPEEDS. THE PROBLEM APPEARS TO BE THE SAME ONE AFFECTING THE 2018 AND 2019 JEEP WRANGLER WHERE THE STEERING ISSUES INCLUDE SHIMMYING, WOBBLING, LOOSENESS, AND LOCKING UP. THE JEEP DEALER WHERE PURCHASED AND REPAIRS ATTEMPTED IS DICK HANNAH JEEP, 3517 NE AUTO MALL DRIVE, VANCOUVER, WA 98668.*DT*JB

TRANSMISSION HAS PLAY. WHEN WE PLACE THE VEHICLE IN PARK IT ROLLS AT LEAST 7 INCHES MORE.

WHEN DRIVING MY CAR, THE CAR HESITATES AS I TURN CORNERS, THE CAR SHAKES WHEN YOU START IT UP AND MOST IMPORTANTLY THE CAR CUT OFF WHILE I WAS DRIVING ALONG A BUSY STREET. I WAS IN RUSH HOUR TRAFFIC AND WAS ALMOST REAR ENDED BECAUSE OF IT. THIS SAME ISSUE HAPPENED IN EITHER OCTOBER OR NOVEMBER. I MADE AN APPOINTMENT, I SPOKE TO THE PERSON AT THE DEALERSHIP AND THEY TOLD ME I PROBABLY NEEDED AN OIL CHANGE. I GOOGLED THE VEHICLE AND FOUND THERE WAS A RECALL THAT WOULD CAUSE THE SAME PROBLEMS I WAS HAVING. I PRESENTED TO THE DEALER THEY SAID THEY DIDN'T KNOW ABOUT IT BUT IT WAS SUPPOSEDLY RESOLVED. ALMOST ONE YEAR LATER I'M HAVING THE SAME ISSUE. IT'S DANGEROUS. I SPOKE WITH THE DEALERSHIP AND THEY SAID THE ENGINE WAS DESIGNED TO CUT OFF TO PROTECT THE ENGINE IF THE OIL IS LOW. THE ENGINE IN THESE CARS ARE A 2.4 TIGER SHARK ENGINE. THE DEALER REPLACED IT WITH A 2.4 MULTI-AIR ENGINE, POWER THE DEALER THIS SHOULD SOLVE THE PROBLEM OF THE ENGINE BURNING AN AN EXCESSIVE AMOUNT OF OIL. BOTH 2.4 ENGINES ARE DESIGNED TO SHUT OFF IF THERE IS A LOW AMOUNT OF OIL. THAT IS A SAFETY ISSUE THAT A CAR WOULD SHUT OFF IN THE MIDDLE OF DRIVING TO PROTECT ITSELF BUT THAT DOESN'T PROTECT THE DRIVER/PASSENGERS IT ACTUALLY PUTS THEM IN HARMS WAY.*DT *AS

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHUT OFF AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.

TWICE THIS WEEK MY CAR HAS SUDDENLY DIED WHILE DRIVING IT AND WOULD NOT START BACK UP, BATTERY LIGHT COMES ON. I HAVE HAD TO WAIT BEFORE TRYING TO START AGAIN AND GOT IT STARTED BY PUSHING THE GAS DOWN WHILE TURNING THE KEY. LUCKILY I HAVE BEEN ON MY DIRT DRIVEWAY BOTH TIMES. I'D BE TERRIFIED IF THIS HAPPENED ON A BUSY HIGHWAY, I'M GETTING MORE AND MORE DISAPPOINTED WITH THIS VEHICLE.

MY JEEP IS A 2.4L WHICH IS EXPERIENCING A STALL WHEN THIS ISSUE WAS ALREADY FIXED. VEHICLE STALLS WHEN TURNING THE WHEEL LEFT AND RIGHT.

MY JEEP ISN'T EVEN A YEAR OLD, AND MY JEEP HAS FAILED FIVE OIL ASSUMPTION TESTS. I GO BACK TO THE DEALER EVERY 1,000 MILES AND IT BURNS TWO AND A HALF QUARTZ OF OIL WITHIN 1,000 MILES! IT DOESN'T LEAK, IT BURNS.

THIS IS THE 2ND TIME THE 2019 JEEP CHEROKEE COMPLETELY LOST POWER AND SHUT OFF WHILE DRIVING. ALL WARNING DASH LIGHTS CAME ON AFTER PULLING OFF THE ROAD PUT IN PARK AND RESTART. WARNING SAYS TRAN NEED SVC. ACC/FCW LIMITED FUNCTIONALITY. FRONTEND AND REAR COLLISION DISABLED. THE SHIFTER IS LOUD AND CLUNKY WHEN PUTTING IN GEAR. DEALERSHIP SAID WHEN IT HAPPENED 3MONTHS AGO THERE WAS NOTHING THEY COULD FIND WRONG. PLEASE HELP B4 IT SHUTS OFF AND SOMEONE GETS HURT. THANK YOU

CONTINENTAL TIRES MODEL 225 /60R 18 SIDE WALL COLLAPSED. CAR HAS ONLY 5000 MILES . NUMEROUS SAME COMPLAINTS ON CONSUMER AFFAIRS . CONTINENTAL TIRES ARE A HAZARD AND SHOULD BE RECALLED, THE CAR WAS IN MOTION GOING ABOUT 35 MPH ON A RESIDENTIAL STREET

TAKATA RECALL 2019 JEEP CHEROKEE LATITUDE AIRBAG LIGHT IS ON

AUTOMATIC TRANSMISSION EXHIBITS ODD BEHAVIOR FROM THE DAY OF DELIVERY OF THIS NEW CAR,JEEP SERVICE SAYS NOTHING IS WRONG; CLUNKING NOISE WHEN LIGHTLY TAPPING THE ACCELERATOR, ROUGH SHIFTING, WHEN LETTING FOOT OF THE ACCELERATOR VEHICLE DOESN'T SLOW DOWN AND TAKES LONG TIME BEFORE IT DOES, IT FEELS LIKE IT IS COASTING INSTEAD OF SLOWING WHEN IT FINALLY DOWNSHIFTS IT SPEEDS UP ON ITS OWN AND THEN SLOWLY DECELERATES.

ON 2/28/19 I PURCHASED A 2019 JEEP CHEROKEE. ON 4/15 I HAD TO HAVE THE TRANSMISSION REPLACED DUE TO LEAK & FAILURE. ON 5/27 I HAD TO HAVE THE DASH INSTRUMENT PANEL REPLACED DUE TO FAILURE, WHICH I HAVE VIDEO RECORD OF. ON 7/10 I HAD TO HAVE THE PARK SENSOR REPLACED DUE TO FAILURE & THE VEHICLE THROWING ITSELF INTO PARK INSTRUCTING ME THAT DOOR WAS AJAR WHEN IT WASN'T. I CAN ONLY IMAGINE IF THIS HAD HAPPENED WHILE I WAS DOING 70MPH ON THE FREEWAY. MY VIN IS NOT SHOWING IN ANY OF THE RECALLS, HOWEVER THREE RECALLS PERTAIN TO ME. SO I NEED TO KNOW WHAT TO DO TO MAKE PPL AWARE OF THESE RECALLS. MY VIN NEEDS TO BE ADDED TO THE LIST. I HAVE ALL REPAIR REPORTS NEEDED TO PROVE MY VEHICLE IS A SAFETY ISSUE. I HAVE REPETITIVELY ASKED JEEP TO PLACE ME IN A SAFER MORE RELIABLE VEHICLE AND THEY REFUSE TO RETURN MY CALLS OR ASSIST ME IN ANY WAY, STATING THAT 'THIS IS WHY WE HAVE WARRANTIES' SOMEONE NEEDS TO CONTACT ME ABOUT THIS ISSUE. I NEED HELP BEFORE MY VEHICLE RESULTS IN A FATAL CRASH NO KILLS MY FAMILY AND ME. I AM NOTING THAT I CONTACTED THE NHTSA ABOUT THIS ISSUE ON 9/11 AND AM AWAITING A RESPONSE.

REAR BRAKES HAVE LOCKED UP FOUR DIFFERENT TIMES THE RECALL IS COATING ON PISTON INSIDE OF CALIPER THE FCA FIX IS BLEEDING THE BRAKES INSTEAD OF REPLACING THEY DEFECTED COATED PISTON IN THE CALIPER I TOOK IT BACK TWO WEEKS AFTER I HAD IT THEY DON'T RECALL A MONTH LATER IT LOCKED UP AGAIN 5 MONTHS LATER IT LOCKED UP AGAIN AND THREE WEEKS AGO IT LOCKED UP AGAIN THEY KEEP TELLING ME THEY CAN'T DUPLICATE THE PROBLEM SO THEY CAN'T FIX IT IT LOCKED UP DOING ABOUT 30 ON THE HIGHWAY PARK BRAKE IT LOCKED UP BACKING UP OUT OF MY DRIVEWAY IT LOCKED UP TURNING RIGHT INTO A BROOKSHIRE'S AND IT LOCKED UP AT THE FOOTBALL FIELD PARKING LOT

U86 RECALL ON BRAKES COATING ON PISTON CAUSES GAS IN LINE MY BRAKES ARE LOCKED UP FOUR TIMES WANTS ON ROAD MOVING AROUND 20 SECOND TIME WAS BACKING UP IN DRIVEWAY THIRD TIME WAS THAT BROOKSHIRE'S WHEN I TURN IN THE PARKING LOT AND 4 TIME WAS AT THE FOOTBALL FIELD

I WAS NOT ABLE TO START THE CAR AND IT WAS TOWED TO CLOSEST DEALER. ACCORDING TO THEM THE PROBLEM IS FUEL PUMP. AND IT IS BEEN 1 MONTH ALREADY IN DEALER POSSESSION AND STILL NOT FIX IT. JEEP DOESN'T HAVE A PART.

IT FEELS LIKE IT IS SLIPPING WHEN YOU ARE TAKING OFF AND TURNING THE WHEEL ON ANY TYPE OF TERRAIN

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, IT HESITATED, SPUTTERED, AND DID NOT ACCELERATE SEVERAL TIMES. THE VEHICLE WAS VERY HOT ON THE DRIVER'S SIDE BY THE CONTACT'S FEET. BAXTER CHRYSLER DODGE JEEP RAM LINCOLN (6601 TELLURIDE DR, LINCOLN, NE 68521, (402) 817-7449) ADVISED THE CONTACT TO DROP OFF THE VEHICLE AND PICK UP A LOANER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,348.

MY 2019 JEEP CHEROKEE LAREDO IS EQUIPPED WITH THE 2.4 LITER 4 CYLINDER ENGINE. IT'S CONSTANTLY LOSING OIL AND SHUTS DOWN WITHOUT ANY TYPE OF WARNING. IT HAS ONLY 18,000 MILES AND I FEEL THAT IT'S VERY DANGEROUS. IT'S BEEN HAPPENING SINCE I PURCHASED IT. IT HAS SHUT DOWN ON MAJOR ROADS AS WELL AS LOCAL ONES. I NEVER KNOW WHEN IT WILL HAPPEN NEXT.

TAKING OFF FROM STOPPED POSITION.TRANSMISSION WILL NOT ENGAGE .ENGINE RACES SO THAT WHEN TRANSMISSION DOES ENGAGE THE CAR SHOOTS FORWARD AT ALARMING SPEED.IN TRAFFIC CARS ARE BLOWING AT ME AND IM TRYING TO KEEP FROM HITTING CARS IN FRONT OF ME.THIS DOES NOT HAPPEN AVEY TIME I DRIVE CAR BUT IS BECOMING MORE FREQUENT,SO THAT I AM AFRAID TO DRIVE CAR.

I TOOK MY CAR FOUR TIMES TO THE DEALERSHIP FOR REPAIRS. THEY HAVE ONLY DONE TWO REPAIRS BUT EVERY TIME I TAKE IT AND THEY FIX SOMETHING, SOMETHING ELSE STARTS GIVING ME PROBLEMS. MY CAR HAS SHUT DOWN IN THE FREEWAY THAT WAS THE REASON WHY I TOOK IT THE FIRST TIME. THE DEALER ONLY DID AN UPDATE IN THE POWER TRAIN, WHICH THEY SAID IT WAS RECALL. AFTER THAT THE CAR CONTINUE WITH ALL THE OTHER PROBLEMS THAT WERE NOT TAKEN CARE BY THE DEALERSHIP. I TRIED TWO DIFFERENT JEEP/CHRYSLER DEALERSHIPS, ONE IN ALHAMBRA WHICH IS WHERE I BOUGHT THE CAR FROM AND THE OTHER LOCATION I TOOK THE CAR WAS THE ONE IN DOWNEY,CA. I'M AFRAID OFF GETTING INTO A CAR ACCIDENT BECAUSE OF ALL THE PROBLEMS THE CAR HAS. THE DEALERSHIP DOESN'T WANT TO FIX THE CAR AS THEY SAID THE CAR IS NOT SHOWING ANY CODES FOR THEM TO FIX THEM. THE CAR ACCELERATES BY IT SELF, THE BRAKES ARE NOT WORKING PROPERLY, IT SHAKES AND THE LAST TIME I TOOK THE CAR FOR REPAIR IT STARTED TO SMELL LIKE GASOLINE, ALSO THE DASHBOARD TURNS ON AND OFF BY IT SELF. I JUST WANT TO HAVE A RELIABLE CAR AS I'M PAYING FOR A 2019 VEHICLE NOT A USED ONE. I JUST DON'T WANT TO PUT MY KIDS, MYSELF, OR ANYONE'S LIFE IN DANGER DUE TO THE CAR NOT FUNCTIONING PROPERLY. I WOULD GREATLY APPRECIATED IF YOU GUYS CAN ASSIST OR HELP ME WITH THIS MATTER AT YOUR EARLIEST CONVENIENCE.

WHILE DRIVING THIS MORNING AT 70 MPH MY 2019 JEEP CHEROKEE 2.0 TURBO LOST ALL POWER, POWER STEERING AND POWER BRAKES. I FOUGHT TO PULL IT OFF THE ROAD. RIGHT WHEN IT STALLED OUT THE MESSAGE CENTER STATED "AUTO START/STOP NOT AVAILABLE" AND THE AUTO START/STOP LIGHT ILLUMINATED ALONG WITH THE BATTERY LIGHT. THE 'D' DRIVE INDICATOR ON THE DASH WAS BLINKING. UPON STOPPING AND PLACING THE VEHICLE IN PARK, IT TURNED OVER BUT WOULD NOT START. I PLACED THE VEHICLE IN NEUTRAL, AND NOTHING. THE CAR ACTED AS IF IT WERE IN AUTO STOP AS THE DOOR CHIME DINGED WHEN THE DOOR WAS OPEN AND HEADLIGHTS WERE OFF (PUSH BUTTON START). LOCKING THE VEHICLE LEFT THE DASH LIT UP LIKE IT WAS RUNNING. CHRYSLER HAD IT TOWED TO THE LOCAL DEALERSHIP WHERE IT IS WAITING TO BE LOOKED AT. HAD MY WIFE BEEN DRIVING THIS WHEN IT HAPPENED SHE MIGHT NOT HAVE BEEN ABLE TO PULL TO THE SIDE OF THE ROAD WITH NO POWER STEERING OR BRAKE ASSIST.

THE VEHICLE WAS IN MOTION ON A COUNTY ROAD TRAVELING NORMALLY WHEN IT SUDDENLY STALLED OUT LOSING ALL POWER INCLUDING STEERING. THE INSTRUMENT PANEL STATED SOMETHING LIKE "MUST BE IN PARK TO CHANGE GEARS" ALTHOUGH NO MANUAL ATTEMPT HAD BEEN MADE TO DO ANYTHING OF THE SORT. THIS HAS HAPPENED TWICE. THE JEEP DEALER KEPT THE VEHICLE FOR TWO WEEKS AND HAS DECIDED THERE IS NOTHING WRONG WITH IT.

CAR WAS TOTALED OTHER DRIVER WAS A DUI FRONT PASSENGER LOWER AIR BAG DID NOT DEPLOY.

AIR CONDITIONER HAS NOT WORKED SINCE I PURCHASED IN 2018. WHEN THE CAR IS IN MOTION OR SITTING STILL THE CAR DOES NOT COOL PROPERLY AND EVERYONE COMPLAINS OF BEING HOT IN THE CAR. I HAVE SEEN IN THE INTERIOR OF THE CAR ON THE PASSENGERS SIDE WATER DRIPPING AND PUFFS OF SMOKE COMING FROM THE DRIVERS A/C VENT THIS HAS HAPPENED TWICE IT LOOKED LIKE A CLOUD OF CONDENSATION. THE FIRST TIME I WAS DRIVING TO FLORIDA AND THE SMOKE HIT ME IN THE FACE AND IT SCARED ME, I COULD HAVE HAD AN ACCIDENT. THE MOST IRRITATING THING IS THAT I HEAR THE A/C COMPRESSOR WHILE IT'S WORKING THE NOISE IS LOUD AND DISTRACTING. THIS ISSUE HAS BEEN GOING ON FROM AUGUST 2018 TO CURRENT DATE.

TWICE I HAVE DRIVEN MY CAR AND WHEN SLOWING DOWN THE BATTERY LIGHT COMES ON AND THE CAR SHUTS OFF. I PUT THE CAR IN PARK AND TURN THE KEY TO THE OFF POSITION AND THEN TURN BACK ON AND THE CAR RUNS AGAIN. *DT *TR

THIS HAS HAPPENED ON TWO OCCASIONS ONCE ON THE HIGHWAY IN TRAFFIC AND YESTERDAY 8/28/19. BOTH TIMES WHILE THE CAR WAS IN DRIVE SITTING IN TRAFFIC THE CAR WOULD STOP AND THE PARKING BRAKE WILL ENGAGE AND AFTER FOLLOWING THE INSTRUCTIONS ON THE DASH THE BRAKE WILL NOT CUT OFF. BOTH TIMES I HAD TO PUT MY CAR IN PARK IN THE MIDDLE OF TRAFFIC TO TURN IT COMPLETELY OFF AND RESTART IT. I BOUGHT THIS CAR LAST OCTOBER 12TH, THIS HAS BEEN A KNOWN ISSUE WITH CHRYSLER PER YOUR SITE SINCE OCTOBER 19TH OF LAST YEAR. IT STATES CHRYSLER WAS SUPPOSED TO REACH OUT TO PURCHASERS REGARDING THIS ISSUE AND NOW ALMOST A YEAR LATER I HAVE HEARD NOTHING. IT'S COMPLETELY UNACCEPTABLE AND I RISK MY LIFE EVERYDAY I STEP FOOT IN THIS CAR.

THE ENGINE WOULD COMPLETE SHUT OFF WHILE IN MOTION AND REQUIRE ME TO FULLY REMOVE THE KEY AND RESTART THE VEHICLE IN ORDER TO GET TO A SAFE LOCATION. HAPPENED MULTIPLE TIMES AND THE DEALERSHIP SERVICE CENTER CAN'T FIND THE PROBLEM WITH IT.

TAKATA RECALL THIS MORNING 8/26/19 WE WERE DRIVING UP A HILL AT A LIGHT IN RUSH HOUR TRAFFIC AND THE CAR JUST STOPPED AND COMPLETELY CUT OFF WHILE STILL IN DRIVE. WE ATTEMPTED TO TURN THE CAR BACK ON, BUT THE ONLY THING WORKING WERE THE BRAKES. REALIZING IT HAD STALLED,WE ATTEMPTED REPEATEDLY FOR ABOUT 5 MINS AND WERE ABLE TO TURN THE CAR BACK ON. THE ONLY LIGHT THAT FLASHED WAS THE BATTERY LIGHT. DEALERSHIP SAID THERE IS NO RECALL AND WANTS $80 FOR THE DIAGNOSTIC TEST. TOOK IT ELSEWHERE AND NO CODES CAME BACK. PROBLEM STILL REMAINS AN ISSUE.

VEHICLE HAS HAD TWO EPISODES OF SHUTTING DOWN WHILE DRIVING. I HAD NO BRAKES OR STEERING AND NEARLY WENT THROUGH A STOP SIGN IN TO TRAFFIC.I COULD NOT FIND THE REPAIR BILL FOR THE FIRST EPISODE. CAR HAD TO BE TOWED ONCE. THE OTHER TIME I WAS ABLE TO GET IT RESTARTED. ENGINE IDLES ROUGH, LURCHES FORWARD WHEN TAKING FOOT OFF THE BRAKE, AND OCCASIONALLY HAS LOUD ENGINE NOISE WHEN IDLING. WHEN ACCLERATING IN THIS VEHICLE IT RATTLES. VEHICLE SPEEDS UP WHEN GOING DOWN HILLS WITH CRUISE CONTROL AND THEN ENGINE HAS A HIGH REVING SOUND TO THE POINT IT SOUNDS LIKE ITS IN NEUTRAL OR IS GOING TO EXPLODE. ALSO HAD ISSUES WITH THE STOP START LIGHT COMING ON AS MALFUNCTIONING AND THE ENGINE LIGHT. *DT

WHILE DRIVING, THE VEHICLE WOULD JUMP OUT OF GEAR AND RPM'S WOULD GO UP. HAD TO TAP ON BRAKE TO GO BACK INTO GEAR. HAD THE TRANSMISSION FLASHED PER RECENT RECALL AND STILL DOES IT. 08/21/19 WHILE DRIVING THE VEHICLE 50MPH, THE ENGINE SHUT OFF, CAUSING LOSS OF STEERING AND NO BRAKES. VEHICLE RAN OFF THE ROAD AND INTO SOME TREES (CRASH). THE DEALERSHIP SAID IF IT DIDN'T SHOW A CODE THAT I HAD TO CALL JEEP AND FILE A COMPLAINT. I HAVE DONE SO AND CHRYSLER HIRED BOSCH TO DOWNLOAD THE VEHICLE CRASH DATA TO SEE WHAT HAPPENED. STILL WAITING TO HEAR BACK FROM THE DEALERSHIP.

THE VEHICLE DOES NOT SHIFT CORRECTLY. IT LAGS TERRIBLY. IT DOES NOT ACCELERATE PROPERLY. IT JERKS AND THE TRANSMISSION GRINDS. THE BRAKES MAKE STRANGE NOISES WHEN COMING TO A STOP AND IT DOESN'T STOP AS QUICKLY AS IT SHOULD. THE RADIO OVERHEATS AND THE USB PORTS STOP WORKING RANDOMLY. THE VEHICLE CUT OFF ON A MAJOR HWY AT ONE POINT. SEVERAL COMPLAINTS HAVE BEEN MADE TO THE DEALER AND IT HAS BEEN SERVICED MULTIPLE TIMES AND IT'S NOT CORRECTING THE PROBLEM. IT'S A BRAND NEW VEHICLE AND STARTED HAVING ISSUES NOT LONG AFTER IT WAS PURCHASED. THE DEALER KEEPS RE-FLASHING THE TRANSMISSION AND IT'S NOT FIXING THE PROBLEMS THIS VEHICLE HAS. CHRYSLER WON'T DO ANYTHING FOR US BECAUSE THEY SAY THERE ARE NO CODES ON THE VEHICLE. THIS VEHICLE IS NOT OPERATING PROPERLY AND IT'S NOT EVEN SAFE TO DRIVE. WE SHOULDN'T HAVE TO KEEP A VEHICLE THAT WAS PURCHASED BRAND NEW AND IT HAS HAD NOTHING BUT PROBLEMS. THE MECHANIC EVEN ADMITTED IT LAGS BUT STATED "IT'S NOT THAT BAD." THIS IS UNACCEPTABLE. NO BRAND NEW VEHICLE SHOULD LAG AT ALL OR HAVE ANY OF THESE OTHER ISSUES FOR THAT MATTER!

"TAKATA RECALL" MY 2019 JEEP CHEROKEE (LATITUDE PLUS, FWD) ALWAYS HAVING ISSUES. VEHICLE ENGINE SHUTS OFF WHEN DRIVING. THIS VEHICLE IS NOT SAFE TO DRIVE, HAVING TO DRIVE ACROSS AMTRAK TRACKS TO GET TO WORK IS JUST NOT SAFE, WHEN THIS HAPPENS THE BATTERY LIGHT TURNS ON, NOT TO MENTION THE ROTARIES SOUND OF A CRUNCH WHEN DRIVING. HOW MANY OIL CHANGES DO THIS CAR REALLY NEED IN 2 MONTHS, DRIVING 5 MILES TIMES 5 DAY TO AND FROM WORK? I ALWAYS HAVE AT LEAST 2,000 MILES LEFT BEFORE OIL CHANGE IS NEEDED.

5TH COMPLAINT HERE ABOUT THIS VEHICLE WHICH IS NOW LEMON LAW BUY BACK DUE TO LUNGING AGAINST THE BRAKES AT A STOP, FAILURE TO SHIFT PROPERLY AND A THROTTLE RESPONSIVE CLUNK THAT HAS NEVER BEEN RESOLVED. THE ONLY REPAIRS FCA WOULD APPROVE IS REPROGRAMMING THE COMPUTERS WHICH WAS COMPLETED SEVERAL TIMES AND STILL HAS THESE ISSUES.

2019 JEEP CHEROKEE LATITUDE. CONSUMER WRITES IN REGARDS TO EXPLODING SUNROOF. *LD THE CONSUMER STATED THE DEALER WAS MADE AWARE OF THE FAILURE,BUT DENIED ANY RESPONSIBLITY. *JS

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE BATTERY AND ELECTRONIC THROTTLE CONTROL INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS CLOSE TO HOME AND MANAGED TO RESTART THE ENGINE AFTER A FEW MINUTES TO DRIVE HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 16,467.

ON JULY 27 2019 AT 12:39 AM MY 2019 JEEP CHEROKEE CAUGHT ON FIRE WHILE PARKED AT MY CONDO COMPLEX AT 1138 VALLEY ROAD IN WAYNE NEW JERSEY. THE VEHICLE HAD BEEN PARKED SINCE 4:30 PM ON 7-26-19. THERE WAS NO INDICATION OR WARNING LIGHTS THAT MAY HAVE INDICATED A PROBLEM ON 7-26-19. MY NEIGHBOR CALLED POLICE AT 12:39 AM STATING THAT MY VEHICLE WAS FULLY ENGULFED IN FLAMES. WHEN THE FD ARRIVED THEY CONCLUDED IT WAS MOST LIKELY A MANUFACTURING DEFECT OR ELECTRICAL. MY INSURANCE COMPANY HAS SINCE LOOKED AT THE VEHICLE WITH A FIRE INSPECTOR AND ALSO CORPORATE JEEP AND HAS DETERMINED IT IS A MANUFACTURING DEFECT OF SOME SORT. JEEP CORPORATE IS NOW LAUNCHING A 30 DAY INVESTIGATION.*DT*JB *DT*JB

2019 JEEP CHEROKEE LATITUDE STALLS WHILE THE VEHICLE IS IN DRIVE. THE ENTIRE VEHICLE SHUTS DOWN, THE BATTERY LIGHT DISPLAYS, AND THE VEHICLE MUST BE STOPPED, PUT IN PARK, AND RESTARTED. THIS ISSUE WAS NOTED BY A RECALL EARLIER THIS YEAR BY JEEP, BUT SERVICE FOR THE RECALL WAS INEFFECTIVE AND ISSUE REMAINS. BOTH EXPERIENCES WERE WHILE THE CAR WAS IN MOTION (DRIVING) AT APPROXIMATELY 35 MILES PER HOUR BOTH ON LOW GRADE INCLINES. THE FIRST EXPERIENCE WAS WITH LESS THAN 1,000 MILES ON THE VEHICLE AND THE 2ND EXPERIENCE WAS AT APPROXIMATELY 35,000 MILES. ALSO, THE SPEED CONTROL OF THE VEHICLE IS INCONSISTENT WITH BOTH LURCHING AT TAKE OFF AND SLOW ACCELERATION. *DT *DT CONSUMER STATED THE JEEP WAS TAKEN INTO THE DEALERSHIP FOR THE FINAL LEG OF THE OIL CONSUMPTION TEST. UPON SPEAKING WITH THE DEALERSHIP, THEY STATED THAT, IN THE LAST WEEK, JEEP ACKNOWLEDGED AN ENGINE OIL CONSUMPTION ISSUE WITH THIS MAKE AND MODEL. WE WERE FURTHER TOLD THAT A NEW ENGINE WILL BE ORDERED FOR THE JEEP BUT BECAUSE OF THE MASS AMOUNT NEEDED, IT IS A 2-3 MONTH WAIT. IN THE WAIT TIME, WE HAVE BEEN INSTRUCTED TO CHECK AND PURCHASE OIL FOR THE JEEP EVERY 2-3 WEEKS OR AS NEEDED.*JB

HOOD VIBRATES AT HWY SPEEDS. HOOD IS MADE OUT OF ALUMINUM. DEALER SAYS IT IS DOUBLE LATCHED. ALL VEHICLES HOODS ARE DONE LIKE THAT. WHEN A SEMI PASSES YOU IT IS SO BAD YOU THINK IT IS GOING TO FLY OPEN. VEHICLE WEIGHS 150 POUNDS LESS THAN THE 2018 MODEL. NEED TO BE WEIGHTED DOWN. DEALER WILL NOT FIX

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V449000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NAPLES CHRYSLER JEEP (6381 AIRPORT-PULLING RD, NAPLES, FL 34109, (239) 594-2100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

HAD THIS CAR 1 MONTH A AFTER ALMOST BEING REAR ENDED TWICE FOUND MYSELF JUMPING OUT THE CAR BEFORE BEING HOT BY SEMI .. AND SEVERAL TIMES BY OTHER CARS ALMOST REARED ME.. THE START/STOP SYSTEM IS AT FAULT ..IS JEEP OR ITS MAKERS GOING TO TAKE RESPONSIBILITY IF I GET REARED BECAUSE CAR DIDN'T START TO KEEP UP WITH TRAFFIC.... I CAN PROVE MY POINT.... I'M SITTING IN STOP AND GO TRAFFIC ON THE INTERSTATE ALL THE CARS IN FRONT OF ME TAKES OFF SEMI COMING UP BEHIND ME ASSUMES I AM TAKING OFF AS WELL AND DOESN'T PLAN ON COMING TO A COMPLETE STOP... I'M HOLD BRAKE WITH LEFT FOOT ..TO KEEP FROM ROLLING PRESSING ON ACCELERATOR CAR DOES NOT START. FREAKING OUT BAIL OUT THE DOOR IN FRONT OF ON COMING VEHICLES ALMOST GETTING RUN OVER BY THEM AS WELL TRUCK STOPS 2 INCHES FROM MY CAR.. IS CHRYSLER GOING TO PAY FOR MY CAR AND INJURIES OVER THIS FLAW AND NOT HAVE TO RESORT TO MY INSURANCE. BECAUSE OF THEIR FORCED FLAW.. I'LL SEND A COPY OF THIS TO MY FRIENDS WHO CAN ALSO RELATE TO THIS PROBLEM THANKS FOR LISTENING ... *JS

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V449000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. BILL VOLZ WESTCHESTER CHRYSLER JEEP (2293 CROMPOND RD, CORTLANDT, NY 10567) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

AFTER STARTING CAR FROM SITTING ALL NIGHT OR DURING THE DAY WHILE AT WORK, THE CAR STALLS WHILE IN MOTION WITHIN 5 MILES WHILE DE-ACCELERATING WITH THE STOP/STOP BUTTON DEACTIVATED OR ACTIVATED. BEEP OCCURS, DASHBOARD READS, "PRESS BREAK AND PUSH BUTTON TO START", DRIVE INDICATOR ON DASH IS BLINKING, D ON SHIFTER BLINKING, BATTERY INDICATOR IS DISPLAYED, RADIO STAYS ON, BLOWER ON BUT NO AIR, FOOT ON BREAK, THE START/STOP BUTTON PUSHED. PUSHING ON GAS PEDAL NO RESPONSE. COAST OVER TO SIDE OF ROAD AND OR A PARKING LOT, WAIT UNTIL FLASHING STOPS, PUT CAR IN PARK, RESTART CAR. SAME SCENARIO 4 TIMES, DEALER UNABLE TO FIND ISSUE. SAFETY ISSUE - WORRIED ABOUT GETTING REAR-ENDED. *DT CONSUMER STATED A BEEP WAS HEARD PRIOR TO THE CAR STALLING.*JB

MY 2019 JEEP CHEROKEE TRAILHAWK HAS A V6 ENGINE. AND I NOTICED THE TRANSMISSION WOULD JERK VERY HARD INTO GEAR. SOMETIMES IT DOES IT WHEN SHIFTING INTO 3RD GEAR, WHEN PASSING, AND JUST NORMAL DRIVING. IT FEELS LIKE I'VE BEEN REAR ENDED CAUSE IT JERKS SO HARD. IT DOES THIS ON REGULAR ROADS AS WELL AS HIGHWAYS.

WHEN DRIVING VECHICLE AT ABOUT 50-55MPH BATTERY LIGHT AND STOP/START TECHNOLOGY LIGHT COMES ON ON THE DASH.SHORTLY AFTER I LOSE POWER STEERING.THIS HAS HAPPENED THREE TIMES.VERY DANGEROUS SINCE YOU CAN LOSE CONTROL OF VECHICLE.I HAVE BEEN ABLE TO PULL OVER AND SHUT DOWN AND RESTART VECHICLE TO REGAIN CONTROL.SEEMS TO HAPPEN RANDOMLY.BROUGHT TO DEALOR AFTER TWO TIMES.THEY FLASHED AND UPDATED SOFTWARE,SO THEY TOLD ME.HAPPENED AGAIN AFTER ABOUT 7-10 DAYS.VERY DANGEROUS.VECHICLE UNDER WARRANTY.JEEP DOES NOT SEEM TO KNOW THE CAUSE OR THE SOLUTION.PLEASE HELP BEFORE SOMETHING HAPPENS TO SOMEBODY.VECHICLE WAS TRAVELLING STRAIGHT,IN MOTION.WHEN STOPPED AT LIGHT OR SIGN,COULD NOT TURN.POWER STEERING WAS LOST.ENGINE STILL ON,BUT NO TURNING OR STEERING FUNCTION.HAPPENED ONCE ON HIGHWAY,AND TWICE ON CITY STREETS.

"TAKATA RECALL"FOR ABOUT A WEEK AND A HALF, THE BATTERY LIGHT FLASHED ONCE OR TWICE WHILE DRIVING, AND CLOSE TO TWO WEEKS WHILE DRIVING ALL POWER WAS LOST. THE VEHICLE JUST STOPPED IN THE MIDDLE OF THE ROAD, WHILE IT WAS STILL IN MOTION. THANK GOD I WAS NOT ON THE FREEWAY. IT WAS EARLY IN THE MORNING, AND THE STREET WAS NOT CROWDED. I ACTIVATED THE EMERGENCY LIGHTS, AND WAITED A FEW MINUTES THEN RESTARTED IT. I DROVE IT FOR ABOUT FIFTEEN MILES. WHILE DOING SO THE BATTERY LIGHT KEPT FLASHING INTERMITENTLY. VEHICLE IS NOT SAFE TO DRIVE, THERE IS SOMETHING WRONG WITH THE ELECTRICAL SYSTEM. WAITING FOR THE DEALER TO FIX THE ISSUE(S).

I WAS DRIVING DOWN THE HIGHWAY AS I WAS MAKING A LEFT TURN ACROSS TRAFFIC AT INTERSECTION THE VEHICLE SHUT OFF WITHOUT WARNING THEREFORE TRAFFIC IN ALL DIRECTIONS WAS COMING AT ME DUE TO NO SIGN THAT THE VEHICLE WAS GOING TO STOP UNEXPECTDLY.

THE ENGINE SHUTS OFF WITHOUT WARNING WHEN OIL LEVEL RUNS LOW. HOWEVER, THERE IS NO INDICATOR SHOWING OI LEVEL IS LOW. CAR WAS DRIVEN JUST 3500 MILES FROM DATE OF PURCHASE AND ENGINE HAS A CONFIRMED OIL CONSUMPTION ISSUE. THIS OIL CONSUMPTION ISSUE IS A KNOWN DEFECT AND ENGINE IS DESIGNED TO SHUT OFF AUTOMATICALLY WITHOUT WARNING WHILE THE CAR IS IN MOTION!

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50-60 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO ISLAND AUTO GROUP (LOCATED AT 1580 HYLAN BLVD, STATEN ISLAND, NY 10305, (718) 979-0934) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE ON THE FIRST VISIT. THE SECOND TIME THE VEHICLE WAS BROUGHT IN THE CONTACT WAS INFORMED THAT THE FAILURE MAY BE DUE TO A DEFECTIVE OIL PUMP, BUT NO REPAIRS WERE MADE. ON THE THIRD VISIT, THE OIL PUMP WAS REPLACED; HOWEVER, THE FAILURE RECURRED. ON THE FOURTH VISIT, THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V344000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

TAKARA RECALL WHEN CAR IS BEGINNING TO ACCELERATE, THE CAR JERKS AND STALLS . SOMETIMES YOU CAN FEEL THE JERK THROUGHOUT THE ENTIRE CAR. ESPECIALLY WHEN STOPPED AT A RED LIGHT. WHEN YOU START TO ACCELERATE THE CAR YOU CAN SEE THE RPM GO FROM 1 TO 3 IMMEDIATELY. THEN A COMPLETE JERK OF THE VEHICLE. HAVE TAKEN VEHICLE TO DEALERSHIP. CHRYSLER HAS RAN CODES TO TRY TO DETERMINE THE PROBLEM. IT COMES BACK AS NOTHING IS WRONG. I HAVE READ OVER THOUSANDS OF REVIEWS ONLINE ABOUT THIS EXACT SAME ISSUE AND NO ONE KNOWS EXACTLY WHAT IS GOING ON. THIS IS A SAFETY ISSUE.

WHEN SLOWING TO A STOP, MY CAR'S ENGINE SHUT OFF AND THE CAR DISPLAYED THE BATTERY WARNING LIGHT. I WAS ABLE TO RESTART THE CAR WITHOUT ISSUE AFTER A FEW SECONDS.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 75 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED AND TRAVELED TO THE FLOORBOARD. ADDITIONALLY, BRAKE FLUID LEAKED FROM THE REAR DRIVER'S SIDE WHEEL AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TRANSWEST CHRYSLER DODGE JEEP RAM (2720 6TH ST, LIMON, CO 80828, (719) 775-2881) WHERE IT WAS DIAGNOSED THAT THE BLEED SCREW WAS LOOSE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS UNKNOWN.

JEEP DOES NOT ACCELERATE PROPERLY. STILL HAS OTHER ISSUES STATED IN OTHER COMPLAINT; GRINDING, LURCHING. THIS CAR IS A FAIL. FILED A LEMON CLAIM THAT WAS IGNORED AND AM ABOUT TO RE FILE FOR ALL THE OTHER PROBLEMS OCCURRING. I CAN'T USE CRUISE CONTROL BECAUSE THE RPMS GET WAAAY TOO HIGH FOR ME TO TRUST. THE HILLS BETWEEN PAYSON AZ AND SHOW LOW AZ ARE TOO MUCH FOR THE COMPUTER TO MANAGE, I'M WORRIED THE ENGINE WILL BLOW. AIR BAGS DID NOT DEPLOY WHEN I WAS REAR ENDED. NOW I KNOW WHY. THEY ARE RECALLED. THIS IS A DEATH TRAP I AM PAYING 32K FOR, AND I AM LIVID. I WILL NEVER BUY JEEP AGAIN.

CAR TURNED OFF WHILE DRIVING DUE TO LOW OIL PRESSURE. THE VEHICLE WAS ONLY4,000 MILES INTO THE OIL CHANGE. NO WARNING THE CAR WAS TURNING OFF, AND I WAS IN THE MIDDLE OF A VERY BUSY ROAD WHEN IT TURNED OFF. THIS DESIGN IS A FLAW AND ONE THAT WILL CAUSE SERIOUS ACCIDENTS.

IGNITION NOT STARTING AT ALL WHILE PUSHING STARTER BUTTON AND PRESSING BRAKE PEDAL. JEEP HAS BEEN IN THE SHOP SEVERAL TIMES. KEY FOBS REPLACED, STARTER BUTTON REPLACED AND RECEIVER HUB REPLACED. JEEP CONTINUES TO HAVE THIS PROBLEM INTERMITTENTLY OVER THE LAST 6 MONTHS.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE APPROXIMATELY 5 MINUTES LATER SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. NO FLAMES WERE PRESENT BUT SEVERAL PARTS UNDER THE HOOD HAD MELTED. NO FURTHER INFORMATION WAS AVAILABLE. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS THE TOWED TO THE LOCAL DEALER ATLANTIC JEEP (555 SUNRISE WHY, WEST ISLIP NY). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. *DT*JB*DT *TR

THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.

THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.

IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO WORLD JEEP (681 STREWSBURY AVE, STREWSBURY, NJ) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE BATTERY ELECTRICAL CABLE. THE CABLE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE HOOD SHIMMIED AND SHUDDERED. THE CONTACT WAS CONCERNED THAT THE HOOD LATCH WOULD DETACH AND IMPACT THE DRIVER WHILE THE VEHICLE WAS IN OPERATION. WATERTOWN FORD CHRYSLER (1600 9TH AVE SE, WATERTOWN, SD 57201, (605) 886-5844) SERVICED THE HOOD BY ADJUSTING VARIOUS KNOBS, WHICH THE CONTACT FELT WAS AN INTERIM REMEDY RATHER THAN A PERMANENT SOLUTION. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO GET A SECOND OPINION. BILLION CHRYSLER, JEEP, LINCOLN, MERCURY, MAZDA (3401 WEST 41ST, SIOUX FALLS, SD 57106, 605-361-1919) INSPECTED THE VEHICLE, BUT DID NOT PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

2019 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO ILLUMINATED AUTO STOP START LIGHT. *LD THE CONSUMER STATED THE DEALER ADVISED NOT TO RUN THE A/C ON HIGH DUE TO THE BATTERY NOT HAVING ENOUGH VOLTAGE. *JS

WHILE FLAT TOWING OUR 2019 JEEP CHEROKEE LATITUDE PLUS 4X4 BEHIND OUR MOTOR HOME, THE EMERGENCY BRAKE ENGAGED ITSELF AND BEFORE WE COULD GET STOPPED IN ABOUT 1/2 OF A MILE, THE BACK TIRES AND WHEELS ON THE CAR WERE DESTROYED. THIS IS NOT A COMPLAINT NOR AM I LOOKING TO HOLD SOMEONE RESPONSIBLE. MY CAR HAS BEEN REPAIRED BY MY VEHICLE INSURANCE COMPANY. I MERELY WANT TO REPORT WHAT HAPPENED TO HELP JEEP DETERMINE WHY THIS OCCURRED. I CALLED THE DEALERSHIP IN PEORIA, ARIZONA WHERE WE PURCHASED IT AS WELL AS THE JEEP DEALER IN JOPLIN, MO WHO REPLACED THE TIRES AND WHEELS. THEY BOTH TOLD ME THAT ON A BUMPY STRETCH OF HIGHWAY WITH NUMEROUS POT HOLES, AS THIS SECTION OF ROAD WAS, THAT THE "COMPUTER" TURNS ON THE EMERGENCY BRAKE. AGAIN, WE WERE TOWING IT BEHIND THE MOTOR HOME AND HAD DONE SO ON NUMEROUS OCCASIONS. THERE ARE A SET OF STEPS THAT YOU HAVE TO DO BEFORE TOWING THE VEHICLE, WHICH I HAVE DONE MANY TIMES WITHOUT ANY PROBLEMS. I CALLED JEEP HEADQUARTERS THREE TIMES TODAY AND THEY TOLD ME THAT THEY DID NOT HAVE ANYONE WHO WOULD BE INTERESTED IN BEING INFORMED OF THIS. HAD THIS HAPPENED WHILE MY HUSBAND OR I WERE ACTUALLY DRIVING THE CAR, INSTEAD OF TOWING IT, IT COULD HAVE BEEN DANGEROUS AS I ASSUME IT ALSO WOULD HAVE ENGAGED THE AIRBAGS. AGAIN, I JUST WANT TO KNOW WHY THIS HAPPENED AND I AM FEARFUL IT COULD HAPPEN AGAIN. I'M NOT INTERESTED IN BLAME, LIABILITY, OR RESPONSIBILITY. I ONLY WANT JEEP TO KNOW WHAT HAPPENED AND SEE IF THE EXPLANATIONS I'VE BEEN GIVEN ARE REASONABLE OR NOT.

VEHICLE HESITATES WHEN ACCELERATING, CAUSING A LAG IN MOTION. HAVE HAD ISSUES WHERE LACK OF ACCELERATION HAS PLACED MY WIFE AND I INTO A DANGEROUS SITUATION OF BEING IN AN ACCIDENT, LIKE WHEN TRYING TO MERGE IN TRAFFIC. THIS HAS BEEN HAPPENING SINCE MY WIFE BOUGHT THE VEHICLE IN NOVEMBER, 2018. TOOK IN TO THE JEEP DEALER IN COLORADO SPRINGS AND WAS TOLD THAT NOTHING COULD BE DONE UNTIL JEEP DECIDES TO ISSUE A SOFTWARE UPDATE. HAVE SEEN SIMILAR COMPLAINTS (HUNDREDS OF THEM) POSTED ON NHTSA AND CARCOMPLAINTS.COM . CHRYSLER/JEEP NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED.

BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.

AIR BAG LIGHT COMING ON INTERMITTENTLY. AND A MESSAGE ON THE SCREEN THAT THE AIR BAG SYSTEM NEEDS REPAIR. I CALLED ONE DEALER AND THEY COULD NOT EVEN GIVE ME A DAY TO BRING IT IN. STOPPED AT ANOTHER DEALER AND IT WAS ABOUT 13 DAYS BEFORE I COULD GET IT IN. I DID FINALLY GET IT INTO THE DEALER. THAT VERY DAY THERE WAS A REPORT TO THE DEALERS OF AN ISSUE. THAT WAS ON JUNE 20. THEY DO HAVE A RECALL ONLINE, I HAVE RECEIVED NOTHING IN THE MAIL. THERE STILL IS NO FIX APPARENTLY. IT HAS BEEN OVER A MONTH. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION.

ENGINE STALLS INTERMITTENTLY WHILE IN MOTION TURNING LEFT AND INTERMITTENT DELAY BETWEEN PUSHING THE GAS PEDAL AND HAVING ACCELERATION START WHEN TRAVELING AT MODERATE SPEED. ENGINE ALREADY REPLACED UNDER WARRANTY WITH THE SAME SYMPTOMS OCCURRING. ENGINE REPLACED AT 5K MILES, SYMPTOMS REPEATING AT 8K MILES. *DT*JB

JEEP CHEROKEE EATS ENGINE OIL TOO QUICKLY. ON MY 3RD OIL CHANGE IN LESS THAN 10 MONTHS LESS THAN 2500 MILES DIFFERENCE. CAR DOES NOT LET YOU KNOW WHEN THE VEHICLE HAS NO MORE OIL IT WILL STALL WITH NO WARNING.

NEW CAR, 2 WEEKS OLD WITH 800 MILES WILL NOT HOLD SPEED WITH CRUISE CONTROL WHILE GOING DOWN HILL. IN FACT , THE CAR ACTUALLY ACCELERATES WITH ENGINE. THIS HAPPENS AT ALL SPEEDS. DEALERS AND FACTORY SAYS "IT IS A CHARACTERISTIC OF ALL 9 SPEED TRANSMISSIONS". IT IS A DANGEROUS SITUATION. IN ANOTHER TRANSMISSION RELATED ISSUES, THE CAR MAKES A LOUD CLUNK WHEN DRIVING BETWEEN 30-50 MPH ON A FLAT ROAD WHEN LIGHTLY PUTTING FOOT ON ACCELERATOR. IT IS SO LOUD AND HARD YOU CAN HEAR AND FEEL IT OVER THE RADIO. AGAIN WE ARE TOLD THIS "IS A CHARACTERISTIC OF THE 9 SPEED TRANSMISSIONS"! UNACCEPTABLE! A CLASS-ACTION LAWSUIT NEEDS TO FILED AGAINST THE MANUFACTURER.

MY VEHICLE STALLS UPON ACCELERATION Z I'VE BEEN TOLD IT WAS BAD GAS AS WELL AS NEEDING AN OIL CHANGE, BUT THE PROBLEM CONTINUES. *BF CONSUMER STATED MY CURRENT MILEAGE IS RIGHT AT 15,000. I FIRST NOTICED THE STALL ISSUE SHORTLY AFTER PURCHASING THE VEHICLE IN JULY OF 2018. I RECEIVED A NOTICE OF A RECALL THAT COULD CAUSE THE VEHICLE TO STALL. IT REQUIRED REPROGRAMMING AND THAT WAS DONE IN OCTOBER. I HAVE NOTICED THE STALLING AT VARIOUS TIMES SINCE THEN. MY LAST OIL CHANGE WAS IN APRIL AT JUST UNDER 10,000. I GO BY THE OIL LIFE INDICATOR ON MY INSTRUMENT PANEL AND I HAD IT CHANGED WHEN I HAD ABOUT 15% LEFT ON MY OIL LIFE. THERE IS NOT CHIME OR WARNING THAT POPS UP WHEN THE STALL HAPPENS. I AM USUALLY ACCELERATING AFTER HAVING TO SLOW DOWN OR STOP. THE RPMS REDLINE, BUT THE VEHICLE FEELS LIKE I AM PUSHING THE BRAKES. IT WILL THEN "KICK IN" AND ACCELERATE AT A HIGH SPEED EVEN IF I'M BARELY PRESSING THE GAS PEDAL*JB

VEHICLE WITH 23 K MILES WITH OIL CONSUMPTION AND COOLANT PROBLEMS, WITH NO INDICATOR WARNING OF LOW OIL OR COOLANT LEVEL. THIS VEHICLE COULD SHUT OFF WITH NO WARNING, WHICH COULD CAUSE AN ACCIDENT. THIS IS A BRAND NEW VEHICLE THAT NOW WILL HAVE TO GO THROUGH OIL CONSUMPTION PROGRAM. ACCORDING TO NUMEROUS ONLINE COMPLAINTS, THIS ISSUE HAS BEEN ONGOING. THIS COULD BE A POTENTIALLY HUGE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND/OR RECALLED IMMEDIATELY.

I NOTICED A LAG IN A INCREASE IN SPEED & STALLING IN THE ENGINE WHEN THE VEHICLE IS IN OPERATION.

AT AROUND 1200 RPM AND AT ABOUT 30-40 MPH, COMING OFF THE ACCELERATOR AND THEN BACK ON IT RESULTS IN A CLUNK TYPE NOISE. IT APPEARS TO BE COMING FROM THE TRANSMISSION. AT TIMES IT IS A SLIGHT NOISE, AT OTHER TIMES IT IS QUITE LOUD. AFTER 2 VISITS TO THE DEALER AND RISING TO LEVEL 2 AT JEEPS CUSTOMER SERVICE NO ONE CAN OFFER A FIX. JEEP CUSTOMER SERVICE SAYS THE TRANSMISSION WILL SELF CALIBRATE AND THE NOISE WILL GO AWAY. ALMOST 2000 MILES ON THE VEHICLE AND IT HASN'T SELF CALIBRATED YET.

PLASTIC DOOR TRIM IS COMING OFF EXTERIOR OF VEHICLE. NOTICED WHILE WASHING THE VEHICLE. THE DRIVER SIDE SUN VISOR ALSO RIPPED OUT OF HEADLINER AFTER A HANDFUL OF USES. THE FIRST TIME WAS WHILE DRIVING. COMPLETELY DANGEROUS AS IT TAKES 2 HANDS TO PUT IT BACK UP.

ELECTRICAL ISSUES. THE STOP/START AND STABILITY CONTROL GO OUT WHILE DRIVING. SEEMS TO BE RANDOM. THIS HAPPENS WHILE DRIVING. DEALERSHIP SAYS NOTHING IS WRONG. I'VE CAPTURED DATES AND TIMES THIS HAS HAPPENED AND IT'S FREQUENT - SEVERAL TIMES A WEEK. ONE TIME I LOST POWER STEERING AND SPEEDOMETER. DEALERSHIP SAID 24 CODES WENT OFF. COULDN'T T FIND PROBLEM. REBOOTED COMPUTER AND SAID THAT IT WAS FINE. IT ISN'T FINE.

SLOWED DOWN BEFORE AN INTERSECTION AND WHEN I ACCELERATED, THE ENGINE QUIT AND I LOST POWER STEERING IN THE MIDDLE OF THE INTERSECTION. HAVE HAD THE CAR FOR ONLY ONE MONTH, 1200 MILES ON IT. THIS IS A DANGEROUS SITUATION.

MY PASSENGER DOOR WILL NOT OPEN OR CLOSE USING THE KEYPAD OR DOOR PAD

THIS VEHICLE IS USING 4 QT OF OIL FOR EVER 3800 MILES TRAVELED. IT HAS A CAPACITY OF 5.5 QTS. THE OIL WARNING LIGHT DOES NOT COME ON WHEN THE OIL IS LOW. MY EXPERIENCE WITH THIS IS WHEN I WAS MAKING A HARD LEFT TURN THE CAR SHUT OFF WHILE DRIVING ON A BUSY 3 LANE ROADWAY. WHEN THIS HAPPENS, ALL THE WARNING LIGHTS BLINK SUCH AS OIL, BATTERY, TRANSMISSION. I HAD TO PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. THE CAR WAS BRAND NEW. ONLY 3800 MILES ON IT. WHEN I CALLED THE DEALER THEY SAID TO CHECK THE OIL. IT WAS 4 QTS LOW. THIS HAS HAPPENED AGAIN JUST RECENTLY AT 19990 MILES ON THE VEHICLE.

THE AUTOMATIC TRANSMISSION SHIFTING AT LOW SPEEDS CONSTANTLY HESITATES AND FREEZES WHEN TRYING TO ACCELERATE. MOST OFTEN AFTER STOPING. THE RESULTANT DELAY IN SHIFTING OFTEN OCCURS WHEN PULLING INTO TRAFFIC AND IS PARTICULARLY BAD WHEN ACCELERATING FROM A STOP UP A HILL. AS A NATURAL REACTION TO THE EFFECT OF A STALL WHILE TRYING TO ACCELERATE THE PEDAL IS DEPRESSED FURTHER. WHEN THE TRANSMISSION FINALLY DECIDES TO DOWNSHIFT IT RESULTS IN A ROUGH JERKING OF FORWARD ACCELERATION AND HIGH RPM ACCELERATION. THIS BEHAVIOR HAPPENS EVERY TIME THE VEHICLE IS DRIVEN. THE TRANSMISSION HAS BEEN FAULTY SINCE THE DAY THE CAR WAS DELIVERED NEW WITH 20 MILES. THE DEALER CLAIMS THERE IS NO SOLUTION UNTIL THE MANUFACTURER ISSUES A COMPUTER SOFTWARE FIX.

MY 2019 IS ABOUT TO HAVE IT'S 3RD OIL CHANGE, APPARENTLY IT'S SUPPOSED TO GO EVERY 3,000 MILES TO GET AN OIL CHANGE. WHEN I CALLED THE DEALERSHIP THE GUY THAT'S IN SERVICES DIDN'T CARE OF MY CONCERN REGARDING THE CHEROKEE TURNING OFF WHILE DRIVING DURING TRAFFIC ESPECIALLY IN THE FREEWAYS, ALL HE KEPT SAYING YUP YUP YUP. HE KEPT TELLING ME HE HAS A PAPER STATING THAT JEEP CHEROKEES NEW MODELS ARE BUILT LIKE THAT NOW. ALL HE OFFERED WAS TO DO AN OIL CONSUMPTION TEST WHICH I HAVE TO MAKE AN APPT FOR AND GO EVERY 1,000 MILES TO GET IT READ. I MENTIONED THAT THE COMPASS HAS THE SAME TYPE ENGINE, HOWEVER, WITH THE COMPASS I WOULD GO 5,000 MILES OR MORE. I CANNOT CONTINUE TO PAY FOR A CAR THAT PUTS ME AND MY FAMILY AT RISK FOR ACCIDENT. MY CAR TURNS OFF COMPLETELY ALL THE LIGHTS ON THE DASH BOARD TURNS ON BEFORE TURNING OFF AND STATES IT'S THE BATTERY WHEN IT'S NOT THE BATTERY. WHY HASNT THIS BEEN RECALLED OR FIX MY CHRYSLER OR FIAT! THE FIRST TIME IT HAPPENED WAS AROUND CHRISTMAS TIME THEN 3 MONTHS LATER. I HAD TO GET MY FIRST OIL CHANGE BEFORE THE 3 MONTHS OF GETTING IT.

THE PAST FIVE DAYS, EVERY TIME I TURN LEFT OR RIGHT MY "LOW OIL PRESSURE LIGHT" COMES ON. I KEEP UP WITH MY OIL. WHEN I START MY VEHICLE AND DRIVE ABOUT A MILE, MY START/STOP WILL STOP THE VEHICLE AND MY BATTERY LIGHT WILL TURN ON WHEN MY BATTERIES LIFE IS AT 14.2 V. THE VOLTAGE OF MY BATTERY HAS BEEN MOVING BACK AND FORTH BETWEEN 13-14.2 IT WILL NOT GO ANY HIGHER OR ANY LOWER. MY CAR SHOULD NOT BE COMPLETELY SHUTTING OFF WHEN I'M DRIVING IT. AFTER MY BATTERY LIGHT POPS UP, A MESSAGE ON MY VEHICLE WILL SAY PUT YOUR VEHICLE IN PARK AND ONCE I DO I TURN MY VEHICLE OFF AND TRY TO START IT AND IT WON'T. AFTER THE THIRD TIME OF TRYING TO RESTART IT IT HESITATES BUT DOES START.

I HAVE A 2019 CHEROKEE WITH APPROX 18500 MILES ON IT. I HAVE HAD THE EBS (EMERGENCY BRAKE SYSTEM) COME ON WHILE IDLING AT A STOPLIGHT 5 TIMES. THE DEALERSHIP HAS NO IDEA WHAT IS GOING ON. THE HANDLE TO RELEASE IT DOES NOT RESPOND. IT APPEARS TO HAPPEN WHEN YOU ARE RELEASING YOUR BOOT FROM THE BRAKE. I BELIEVE THE CAR THINKS IT IS ROLLING AND REACTS.

EVERYTHING DOWN TO THE ENGINE HAS BEEN REPLACED AND STILL HAVING PROBLEMS WITH THE IDLE BEING HIGH SITTING OR MOVING, USUALLY A VERY QUITE VEHICLE IS NOW LOUD, SMELLS LIKE GAS IS LEAKING, AUTO SHUT OFF WORKS SOMETIMES, THE UNLOCK BUTTON ON THE HANDLE MOST TIMES WON'T UNLOCK, WHEN THERE'S NO ONE IN THE JEEP AND THE BUTTON IS PUSHED ON THE HANDLE IT SAYS TO PUSH BREAK TO START THE VEHICLE WHILE STILL TRYING TO UNLOCK THE DOORS AND OUTSIDE OF THE VEHICLE, HESITATES TO TAKE OFF AT TIMES WHILE PULLING OUT FROM A STOP SIGN OR TO PASS SOMEONE

VEHICLE BOUGHT WITH ABOUT 14 MILES ON IT. AT ABOUT 200 MILES A NOISE APPEARED WHEN COASTING AND APPLYING LIGHT PRESSURE ON THE GAS. THE NOISE HAS BECOME LOUDER AND MORE NOTICEABLE TO THE POINT WHERE YOU CAN FEEL THE NOISE IN YOUR FEET. ONE A FEW OCCASIONS, THE TRACTION CONTROL LIGHT CAME ON, THE NOISE BECAME LOUDER AND HAPPENED FOR A LONGER PERIOD OF TIME. DEALER CAN'T FIND AN ISSUE BUT REFUSE TO TELL ME IF IT IS SAFE TO DRIVE. DEALER TOOK A DIFFERENT VEHICLE (EXACTLY THE SAME) AND FOUND THE NOISE IS HAPPENING IN THAT VEHICLE AS WELL. PRETTY SURE THE ISSUE IS IN THE DRIVETRAIN. DEALER REPORTED THE PROBLEM TO FCA STAR ENGINEERING BUT THERE IS "NO FIX AT THIS POINT". IT WAS FOUND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS ON THIS SAME ISSUE FOR ALMOST A YEAR. THIS VEHICLE ONLY HAS 1900 MILES ON IT...

WEN INTO ARBITRATION WITH DOCUMENTAITON OF 8 TRIPS TO DEALER TO FIND PROBLEM THEY TOLD US THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM SSSEE RECALL #UA9/NHTSA 18V-739. .AFTER THE ARBITRATION CKHRYSLER REP STATED THAT THE VEHICLE WAS NOT UNSAFE.I BELIEVE OTHER PEOPLE ARE DEALING WITH THIS SAME PROBLEM. I CAN MAIL COOPIES OF WORK ORDERS AND AND JUCGEMENT FROM NCDS .PLEAS SEND MAILING INFO.

I PURCHASED A 2019 JEEP CHEROKEE AND IN LESS THAN 3,000 MILES THE CAR BROKE DOWN. IT GAVE NO INDICATION, JUST COMPLETELY SHUT OFF WHILE I WAS DRIVING IN THE MIDDLE LANE OF A FAST-PACED HIGHWAY AND ALMOST KILLED ME. THE DEALERSHIP TOLD ME IT WAS LOW ON OIL AND THEY ASSUMED SINCE THE CAR WAS SO NEW THEN MAYBE IT HADN'T BEEN PROPERLY FILLED. AS THE VEHICLE APPROACHED 6,000 MILES, THE ISSUE OCCURRED AGAIN AND THE CAR WAS STALLED IN THE LEFT LANE OF A SMALL ROAD, BLOCKING TRAFFIC. NOW THEY TELL ME THAT THERE WAS A DEFECT WITH THE ENGINE AND THAT IT IS BURNING TOO HOT AND, THEREFORE CONSUMING THE OIL AT A FAST RATE. I CAN'T TELL YOU HOW SHELL SHOCKED I WAS TO HAVE MY BRAND NEW JEEP VEHICLE STALL TWICE ON ME IN THE MIDDLE OF TRAFFIC AND HAD NO IDEA HOW DANGEROUS THE MOTOR WAS. I HAVE SPENT A SIGNIFICANT AMOUNT OF TIME AND ENERGY TRYING TO GET THIS VEHICLE FIXED AS WELL AS NOT HAVING A MODE OF TRANSPORTATION AS IT STAYS IN THE SHOP FOR I DON'T KNOW HOW LONG. BOTTOM LINE, I WOULD LIKE TO HEAR FROM YOU DIRECTLY ABOUT WHAT MY RIGHTS ARE AS A CONSUMER REGARDING THIS ISSUE AND THE LEMON THAT WE LEASED. I WANT TO KNOW WHAT YOUR COMPANY DOES TO MAKE THINGS RIGHT FOR THEIR CUSTOMERS. I AM A LIFELONG CHRYSLER BUYER, HAVE BEEN VERY LOYAL AS A CUSTOMER, BUT THE TREATMENT I HAVE RECEIVED SO FAR FROM THE DEALERSHIP AND THROUGHOUT THIS ENTIRE PROCESS HAS BEEN EXTREMELY DISHEARTENING.

ON 6/8/2019, I PULLED THROUGH MY GATE, LEFT THE VEHICLE IN PARK TO CLOSE THE GATE WHICH TAKES A FEW SECONDS. MY VEHICLE COMPLETELY SHUT DOWN. RESTARTED, AC WAS OFF, AUDIO ALSO OFF. DROVE FOR ABOUT 35 MILES, MADE 2 STOPS, ALL OK. NEXT LEG OF TRIP APPROX 20 MILES, COMING INTO ANOTHER TOWN AND APPROACHING TRAFFIC LIGHT. AT THE LIGHT AS I STOPPED, THE VEHICLE AGAIN SHUT DOWN IN DRIVE AT THE STOP LIGHT IN CONSIDERABLE AMOUNT OF TRAFFIC. THIS WAS NOT THE AUTO STOP/START, IT SHUT DOWN AGAIN. HAD TO PUT IN PARK, IT DID RESTART, AND AGAIN, AC OFF, AUDIO OFF. PROCEEDED TO MY NEXT STOP WHERE THE VEHICLE TRIED TO SHUT DOWN AS I PULLED INTO PARKING SPOT, I WAS ABLE TO COMPLETE PARKING. UPON RETURNING TO THE VEHICLE, IT STARTED, BUT NOW HAVE BACK UP CAMERA FAILURE WHICH HAS NOT WORKED SINCE THAT EPISODE. THIS WAS TERRIBLY DANGEROUS AS I WAS IN A LOT OF TRAFFIC AND WAS HELPLESS UNTIL I GOT IT TO RESTART.

VEHICLE RANDOMLY STALLED WHILE DRIVING. HAD OIL CHANGED BY DEALER VERY RECENTLY. UNKNOWN CAUSE. BASED ON RECALLS FOR RELATED VEHICLES, POSSIBLY CAUSED BY FAULTY TRANSMISSION OR ELECTRICAL SYSTEM. OCCURRED AFTER STOPPING AT A STOP SIGN, AND THEN ACCELERATING UP TO 45 MPH ON A BUSY ROAD. SHORTLY AFTER ACCELERATING, THE TOUCHSCREEN WENT OUT, THE VEHICLE STALLED, AND THE BATTERY LIGHT CAME ON. WAS LUCKILY ABLE TO PULL OFF ON A SMALL AREA AT THE SIDE OF THE ROAD TO LET OTHER CARS PASS. WAS ONLY ABLE TO GET GOING AGAIN AFTER TURNING OFF THE ENGINE AND RESTARTING IT.

THE RADIO OPERATES ERRATICALLY AND WILL BOUNCE FROM ONE MODE TO ANOTHER. THE AUDIO WILL GO IN AND OUT AS WELL AS THE AIR AND HEAT. THE SCREEN GOES BACK AND FORTH BETWEEN RADIO, CONTROLS, NAVIGATION, CLIMATE, APPS, AND MEDIA UNCONTROLLABLY WITHOUT ANY PROMPTING FROM THE DRIVER OR PASSENGER. THE VEHICLE WAS IN MOTION EACH TIME IT ACTED ERRATICALLY CAUSING MAJOR DISTRACTION AND DISRUPTION TO THE DRIVER. THIS HAPPENED ON CITY STREETS, HIGHWAYS, WHILE TURNING, AND WHILE PARKED WITH THE CAR ON. WHEN BROUGHT TO AN AUTHORIZED DEALER THEY SAID THAT THERE WAS NO PROBLEM AND THAT NOTHING COULD BE FIXED.

STARTED OUT WHEN GOING OVER A BUMP SLOW YOU HEARD A GRINDING NOISE, NOW WHEN IT SHIFTS INTO FIRST AT A STOP THE TRANSMISSION HAS A CLICKING NOISE AND ALSO SURGES AND SHIFTS HARD.

TAKATA RECALL I HAD WITNESSED MY AIR BAGS NOT DEPLOY, WHEN I WAS JUST INVOLVED IN A CAR ACCIDENT. BECAUSE I HAD UNINTENDED ACCELERATION WHICH CAUSED ME TO NOT BE ABLE TO STOP AND WE WERE HIT ON THE SIDE AND OUR SIDE AIR BAGS DID NOT DEPLOY ON OUR RIGHT SIDE. *DT*JB

JUST PURCHASED VEHICLE 3 DAYS AGO. HAS 3,300 MILES ON IT. EVERY TIME I'VE DRIVEN IT TODAY, THE RADIO VOLUME AND RECEPTION FADES IN AND OUT. ON EVERY CHANNEL. I DON'T LIVE OR DRIVE IN REMOTE AREAS, SO IT IS NOT A SIGNAL ISSUE. I ENJOY LISTENING TO MUSIC WHILE DRIVING, BUT THIS WAS SO ANNOYING THAT I RODE HOME IN SILENCE. THE FADE IN AND OUT HAPPENS REGARDLESS OF MOTION OF THE VEHICLE OR VOLUME I TURN IT UP TO.

AS I HAVE ONLY HAD THE CAR 3 DAYS, I CAN'T SAY WHAT IT 'USED TO' DRIVE LIKE. BUT MORE THAN A FEW TIMES, I HAVE BEEN TRYING TO ACCELERATE FROM A STOP, AND THE VEHICLE HESITATES FOR A MOMENT. SOMETIMES I HAVE BEEN TRYING TO MAKE A LEFT TURN ACROSS TRAFFIC, OR CROSS A BUSY HIGHWAY. FORTUNATELY, I HAVEN'T BEEN IN ANY CLOSE CALLS YET, BUT I CAN DEFINITELY SEE HOW AN ACCIDENT COULD OCCUR, IF YOU PUSH ON THE GAS TO MAKE A TURN AND YOUR CAR ACCELERATES REALLY SLOWLY FOR THE FIRST 2 SECONDS. I WILL BE TAKING MY VEHICLE TO THE DEALERSHIP ON MONDAY TO SEE WHAT CAN BE DONE ABOUT IT.

ON 5/23/2019 MY WIFE WAS EXITING A PARKING LOT DRIVING FORWARD IN OUR 2019 JEEP CHEROKEE. SHE TURNED RIGHT INTO THE DRIVEWAY AND THEN STEERED RIGHT TOWARD THE CENTER LANE. THERE WERE NO CARS AROUND HER. SUDDENLY THE DASH LIT UP IN RED BRAKE, AND THE PARKING BRAKE ENGAGED. SHE STOPPED MOMENTARILY, TRYING TO FIGURE OUT WHAT HAD JUST HAPPENED. AT THIS POINT THE LIGHT WENT OUT AND THE PARKING BRAKE RELEASED. SHE DROVE HOME WITHOUT INCIDENT. THE DOORS WERE NOT AJAR. SHE WAS NOT BACKING UP. OUR JEEP DOES NOT HAVE THE FORWARD SENSORS, JUST THE REAR SENSORS. WE DO HAVE THE PARKING BRAKE SET (U-CONNECT) TO AUTO ENGAGE WHEN SHIFTED INTO PARK. WE ARE CONCERNED THIS COULD HAPPEN ON THE HIGHWAY AT 65 MPH. I'M BRINGING IT TO THE DEALER IN THE MORNING.

WHILE RIDING THE AIR CONDITIONER WILL START BLOWING HOT AIR FOR ABOUT 45 SECONDS AND THEN START BACK BLOWING COOL AGAIN.

VISIBILITY DISTORTED IN RAINY CONDITIONS DUE TO INSUFFICIENT WINDSHIELD WIPERS AND OR COATING ON GLASS. VISIBILITY DIRECTLY IN FRONT OF ME WHEN DRIVING GETS DISTORTED WITH MINIMAL RAINFALL CAUSING A DANGEROUS DRIVING CONDITION. USING NO WINDSHIELD WIPERS IS BETTER THAN HAVING THEM ON. ISSUE OCCURRED SINCE DATE OF DELIVERY (11/30/2018) AND BECAME MORE NOTICEABLE RECENTLY DUE TO WEATHER CHANGES. ISSUE OCCURS BOTH WHEN IN MOTION OR STAND STILL ON ALL ROAD TYPES.

DRIVING APPROXIMATELY 30-40 MPH WHEN SLOWING DOWN TO APPROXIMATELY 10-15 MPH TO YIELD FOR ONCOMING TRAFFIC OR A RED LIGHT THE VEHICLE WILL HAVE A DELAYED RESPONSE TO ANY ACCELERATION INPUT CAUSING A DANGEROUS SITUATION (IE. IF TRYING TO TAKE OFF IN FRONT OF ANOTHER VEHICLE DUE TO SPACE BUT REALIZE THEY ARE TRAVELING MUCH FASTER THAN ANTICIPATED YOU ARE UNABLE TO GET OUT OF THE WAY DUE TO CAR NOT RESPONDING TO PEDAL INPUT IMMEDIATELY).

AFTER AN INTERSECTION STOP AND STARTING TO ACCELERATE DURING A RIGHT TURN AND CAR IN MOTION, THE CAR ENGINE STALLED. THE DASHBOARD SHOWED 0 RPM AND JUST THE BATTERY INDICATOR ON. PARK OVER THE ROAD SHOULDERS, I COULD START THE ENGINE AGAIN AFTER 2 ATTEMPTS. THIS HAS HAPPENED 3 TIMES AS OF NOW, 2 TIMES LAST WEEK (MAY 10 AND MAY 11 2019). WENT TO THE JEEP DEALER IN PINEVILLE, CHARLOTTE, NC. THEY SUPPOSE EXECUTED THE WORK ORDER FOR THE SAFETY RECALL U86 (NHTSA RECALL NUMBER 18V-523) ON MAY 11. BUT TODAY (MAY 13 2019) THE CAR DID EXACTLY THE SAME IN THE SAME INTERSECTION LIKE THE FIRST TIME. CAR HAS ONLY 4,250 MILES. CONSUMER STATED I WENT TO THE DEALERSHIP AS I SAW "OIL PRESSURE" ERROR MESSAGE ON THE DASHBOARD AND NOTICED ABNORMAL LOW ENGINE OIL LEVEL, HAVING JUST 4,000 MILES. DURING THE RECALL SERVICE, THEY SUPPOSE CHECKED ALL LEVELS INCLUDING THE MOST IMPORTANT ONE: ENGINE OIL. SO, AFTER A OIL CHANGE AND OIL LEVEL REPLENISHMENT, THE JEEP CHEROKEE IS WORKING WELL SINCE THEN. CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER TO GET OIL CHANGE.*JB

WHILE OPERATING MY 2019 JEEP CHEROKEE THE VEHICLE HAS STALLED WHILE IN MOTION ON 3 OCCURRENCES. EACH TIME IT STALLED THE VEHICLE WAS UNABLE TO BE RESTARTED. IT HAS HAD TO BE PUSHED OUT OF TRAFFIC TO A SAFER LOCATION AND THEN TAKEN BACK TO THE DEALERSHIP. MULTIPLE REPAIRS HAVE BEEN MADE BY THE DEALERSHIP TO THE FUEL SYSTEM WITH AN ASSURANCE THAT THE PROBLEM IS RESOLVED. THE PROBLEM IS STILL ON GOING. THIS IS A SERIOUS SAFETY ISSUE THAT OCCURS WITHOUT WARNING IN A MOVING OR ACCELERATING VEHICLE AND WILL RESULT IN AN ACCIDENT. MY FAMILY DOES NOT FEEL SAFE IN THIS VEHICLE. THE VEHICLE IS < 60 DAYS OLD AND < 3000 MILES.

WHILE JUST BEGINNING TO EXIT A FREEWAY, MY STEERING LOCKED UP COMPLETELY. I HAD NO CONTROL BUT RECALL SEEING A RED LIGHT JUST COMING ON THE DASH (OBVIOUSLY, I COULDN'T ASCERTAIN WHAT THEY LIGHT WAS AT THE TIME AS MY CAR WAS DOING MULTIPLE 360 SPINS DOWN THE EXIT RAMP!) TRY AS I MIGHT, I COULD NOT TURN THE STEERING WHEEL. THIS IS ONE OF THE MOST TERRIFYING MOMENTS OF MY LIFE. AFTER COMING TO REST AGAINST A TRAFFIC SIGN, I WAS ABLE TO SEE THAT IT WAS AN ALERT FOR MY STEERING THAT HAD COME ON. IT REMAINED ON EVEN AS I HAD THE CAR TOWED TO THE DEALER FOR INSPECTION. I HAVE EXPERIENCED MULTIPLE INJURIES TO MY HEAD, BACK, LEGS, WRIST, HIPS, SHOULDER AND HIP. THIS IS A MOST EGREGIOUS FAILURE AND I AM QUITE UNDERSTANDABLY RETICENT TO TRUST ANY VEHICLE WITH THIS COMPONENT. AFTER 1 WEEK, SILENCE IS THE ONLY SOUND I HAVE HEARD FROM EITHER THE DEALER OR CHRYSLER/JEEP. THIS SILENCE IS MOST DISTURBING. NO HELP FOR A RENTAL OR LOANER, AND AS AN INVESTIGATION IS ONGOING, EVEN MY OWN AUTO INSURANCE IS NOT PROVIDING ANY SUPPORT FOR THE VEHICLE, BUT THANKFULLY HAS STEPPED UP TO HELP WITH THE MEDICAL BILLS.*DT *DT*JB *DT *DT *DT*JB *DT*JB *JB *DT *DT MANUFACTURER OFFERED TO FIX THE STEERING.*JB *TR*JB *DT *TR *DT*DT*JB*JB*DT*JB*DT