WP1ZZZ9PZ6LA465752006 PORSCHE Cayenne

Last month I began experiencing a strong fuel odor after driving, most noticeable outside the driver-side rear door area, which aligns with the warning sign described in the recall report. This is a time-sensitive safety concern. [XXX] (PCNA 573 filing with NHTSA). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2006 Porsche Cayenne. The contact stated that after parking the vehicle in the garage and exiting the vehicle, the contact smelled an abnormal fuel odor outside the vehicle. A dealer was contacted. The vehicle was taken to the dealer, and it was diagnosed with a crack in the filter flange informed the contact was informed that the filter flange needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V576000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 135,000.

The contact owns a 2006 Porsche Cayenne S. The contact stated that the front of the vehicle was facing uphill, the contact decided not to reverse down the hill and was attempting to turn the vehicle around to drive down the hill. The contact put the vehicle in park and was hanging over the driver’s front door attempting to see where the edge of the hill was to back up the hill and drive down the hill. However, the gear went into neutral, and the vehicle unexpectedly moved, rolling down the hill. The contact jumped into the moving vehicle and depressed the brake pedal as the back of the vehicle hit the ground smashing the muffler into the vehicle. No warning light was illuminated. The vehicle was taken to the dealer and the contact was informed of the recall. The contact sustained injuries to the chest, left arm and shoulder, and the head. The contact had bruises on both legs and arms, and a large laceration on right shin which required medical attention. In addition, the contact was traumatized. The vehicle was repaired by replacing the plastic bushing on the selector lever cable. The contact referenced NHTSA Campaign Number: 19V446000 (Power Train) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact the vehicle would be repaired and the vehicle and paying for the damages. The contact was provided a claim number however, the contact was unsuccessful in reaching a representative. The approximate failure mileage was 158,322.

The contact owns a 2006 Porsche Cayenne. The contact received notification of NHTSA Campaign Number: 17V576000 (Fuel System, Gasoline). The contact stated that the dealer retrieved the vehicle from the residence to perform the recall repair; however, the dealer confirmed that they were unable to access the fuel pump and fuel filter due to the corroded locking collars. The contact stated that after receiving the vehicle from the dealer, a fuel odor was detected while exiting the vehicle. Additionally, there was gasoline leaking underneath the rear driver's side tire onto the ground while the contact was at the gas station to refuel. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 213,697.

MY CAR STOP SUDDENLY, IGNITION KEY FAILURE, THEN LIKE TRANSMISSION HESUTATION UNTIL THE CAR STOP COMPLETELY WHERE AT THAT MOMENT CALL A TOLL THAT COST ME $650 DLS. SINCE THAT DAY CAR HAVING ELECTRIC PROBLEMS AND EVEN TRANSMISSION GET STUCK SOMETIMES, HAVE TO TO DO IT MANUALLY.

The contact owns a 2006 Porsche Cayenne. The contact had received notification of NHTSA Campaign Number: 22V656000 (Exterior Lighting). The contact became aware of condensation in the headlights and that the headlights were very dim. The contact made an appointment with a dealer and had the recall repair performed; however, the headlights were still dim while in operation. The vehicle was returned to the dealer however, no additional assistance was provided. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2006 Porsche Cayenne. The contact stated while driving at an undisclosed speed, the vehicle started to overheat. The contact stated that she was able to navigate the vehicle off the road. The contact then stated that the coolant had drained from the vehicle. The coolant warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the coolant pipes detached, and the radiator hose needed to be replaced. The contact mentioned that the radiator hose was previously replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE S. THE CONTACT STATED THE INSULATION FOR THE WIRES ON THE HEADLIGHTS WERE WORN OUT RESULTING IN THE LOSS OF HEADLIGHT FUNCTIONALITY. THE CONTACT STATED THAT CHECK HEADLIGHT AND CHECK TURN SIGNAL LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 173,000.*DT CONSUMER STATED EVIDENTLY, THE INSULATION WAS COMPOUNDED FROM A VEGETABLE SOURCE (SOY) NOT VERY DURABLE. THE INSULATION ON THE HEADLIGHT WIRING HARNESSES WERE CRUMBLING. THE HEADLIGHTS HIGH AND LOW BEAM, PARKING LIGHTS AND TURN SIGNALS WERE INTERMITTENT.*JB

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V446000 (POWER TRAIN) AND 17V576000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR BOTH RECALLS.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V446000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ROCKVILLE AUDI (1190 ROCKVILLE PIKE, ROCKVILLE, MD 20852, 888 478-1189) WHO STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

INSULATION ON THE WIRING INSIDE THE HEAD LIGHTS AND WIRING ON THE HARNESSES FEEDING THE HEAD LIGHTS & TURN SIGNAL LIGHTS DETERIORATES AND CRUMBLES. THIS LEADS TO SHORTING OF WIRES AND HEAD LIGHT & TURN SIGNAL FAILING. ADDITIONALLY THE CONNECTORS ON THE HEAD LIGHTS & HARNESSES CORRODE LEADING TO HEADLIGHT/TURN-SIGNAL FAILURE. THIS CAN OCCUR AT ANYTIME, DRIVING WHEN STARTING, STATIONARY, OR TURNING.

09/19/2017 PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) FUEL SMELL COMING FROM VEHICLE. FOUND LEFT SIDE FUEL FILTER FLANGE LEAKING. REPLACED LEFT SIDE FUEL FILTER FLANGE FOR $709.04. 12/08/2017 PORSCHE OF LEHIGH VALLEY CAR HESITATES AND BUCKS, SINCE THE FUEL ODOR REPAIR WAS COMPLETED ON 09/19/2017 PORSCHE OF LEHIGH VALLEY REPLACED LEFT AND RIGHT SIDE FUEL PUMPS, FUEL PRESSURE REGULATOR FLANGE , AND TRANSFER LINES BETWEEN 2 FUEL PUMPS FOR $$879.80. LETTER FROM PORSCHE CARS NORTH AMERICA, INC. 'IMPORTANT SAFETY RECALL' DATED 11/29/2017 RECEIVED 1 WEEK AFTER PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) COMPLETED SECOND REPAIR AND CHARGED ME FOR A TOTAL OF $1588.84 SO YOU KNOW THAT PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) KNEW FULL WELL THAT THE RECALL WAS UNDERWAY BUT JUST WANTED TO MEET 4Q/YE GOALS. 02/20/2019 IN WEEK SEVEN (7) OF (10) TEN AFTER WEEKLY CALLS TO SCRIPT FOLLOWING CUSTOMER SERVICE AGENTS OF EPIQ GLOBAL (CONTRACTOR FOR PORSCHE CARS NORTH AMERICA, INC. RECALL PROCESSING), WHO ESCALATE CALLS UPON REQUEST TO A SUPERVISOR FROM EPIQ GLOBAL, ONLY TO HAVE A PROJECT COORDINATOR CALL WITH THEIR PERSONAL CELL PHONES AND LEAVING GENERIC MESSAGES WITHOUT A DIRECT CALL BACK NUMBER. 02/20/2019 NOW IN WEEK SEVEN (7) OF (10) TEN, I FINALLY PICKED UP A RANDOM NUMBER OF THE 3RD PROJECT COORDINATOR AND DISCUSSED HOW THEY WILL ONLY REIMBURSE ME FOR THE LEFT SIDE FUEL FILTER FLANGE REPLACEMENT. 12/27/18 I SUBMITTED MY CLAIM FORM AND EPIQ GLOBAL (CONTRACTOR FOR PORSCHE CARS NORTH AMERICA, INC. RECALL PROCESSING) CONFIRMED RECEIPT ON 12/31/2018 REITERATING IN WRITING A 4-10 WEEK PROCESS. 02/21/2019 18 MONTHS AFTER INITIAL REPAIR I RECEIVE AN EMAIL FROM EPIQ GLOBAL CONFIRMING THEY WILL NOT REIMBURSE THE 09/19/2017 PORSCHE OF LEHIGH VALLEY REPLACED LEFT & RIGHT SIDE FUEL PUMPS, FUEL PRESSURE REGULATOR FLANGE, & TRANSFER LINES BTWN 2 FUEL PUMPS $879.80

METALLIC CONTACT POINTS FOR THE FRONT TURN SIGNAL BULB HOLDER INTEGRAL IN THE HEADLAMP ASSEMBLIES CORRODE OR ERODE RENDERING THE TURN SIGNAL INOPERABLE. CORRECTION REQUIRES COSTLY REPLACEMENT OF THE ENTIRE HEADLAMP ASSEMBLY. POINT OF FAILURE IS INACCESSIBLE FOR PHOTOGRAPH. BOTH LEFT AND RIGHT FRONT TURN SIGNAL CONTACTORS HAVE FAILED ON SUBJECT VEHICLE WITH IN THE PAST YEAR. THE PARTS IN QUESTION ARE NOT SUBJECT TO OPERATIONAL MOVEMENT OR WEAR, AND A MANDATED SAFETY ITEM WHOSE FAILURE MAY RESULT IN A TRAFFIC CITATION BY POLICE.

I RECEIVED A RECALL NOTICE FROM PORSCHE (AH10 PORSCHE SAFETY RECALL) FOR REPLACEMENT OF THE FILTER FLANGE OF FUEL PUMP. THE LETTER WAS DATED 14NOV2017. ON 28NOV2017 I TOOK THE CAR TO THE DEALER FOR REPAIR, WHICH WAS SUPPOSED TO BE AT NO COST TO ME. THE DEALER DID NOT HAVE THE NEWLY DESIGNED PART, SO HE REPLACED THE DEFECTIVE FILTER FLANGE (WHICH HAD BEEN LEAKING FUEL), REPLACED IT WITH A NEW PART, BUT STILL UNDER THE RECALLED DESIGN, AND CHARGED ME FOR THE REPAIR EVEN THOUGH THE RECALL STATED THE REPAIR WOULD BE DONE AT NO EXPENSE TO VEHICLE OWNERS. THEN IN AUGUST 2018, I WAS NOTIFIED THAT THE NEWLY DESIGNED PARTS WERE DELIVERED, AT WHICH POINT I BROUGHT THE CAR BACK TO THE DEALER AND THE RECALLED PART WAS REMOVED WITH A NEWLY DESIGNED FILTER FLANGE INSTALLED. THIS WAS COMPLETED ON 08AUG2018 AND ON 09AUG2018 I COMPLETED THE PAPERWORK THAT PORSCHE ASKED ME TO COMPLETE IN ORDER TO RECEIVE REIMBURSEMENT FOR THE NOVEMBER 2017 REPAIR WORK. THE PROCESSING OF THIS PAPERWORK WAS SUPPOSED TO TAKE 6-10 WEEKS. IT IS NOW 21 WEEKS AND COUNTING, I HAVE CONTACTED PORSCHE AND THEIR PROCESSING AGENT (GCG), BUT NEITHER IS ABLE TO TELL ME THE STATUS OF THE CLAIM OR WHO IS WORKING ON IT OR WHAT THE ISSUE IS WITH THE PROCESSING OF MY CLAIM. I'M OUT OF POCKET $1500 FOR OVER A YEAR ON A RECALL THAT WAS SUPPOSED TO BE NO COST TO THE VEHICLE OWNER DUE TO A DANGEROUS DESIGN, WHICH HAD INDEED BEEN LEAKING FUEL AND WHICH COULD HAVE LED TO A DEADLY FIRE.

RECALL AH10 INCOMPLETE DUE TO NON-AVAILABILITY OF PARTS. REPLACING FILTER FLANGE OF FUEL PUMP.

TRANSMISSION SELECTOR GUIR WORKING VEHICLE NOW STARTS IN GEAR AND CAN DRIVE AWAY WHILE YOU HAVE SELECTOR IN PARK

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2017. THE DEALER (PORSCHE OF ANNAPOLIS, 20 HUDSON ST, ANNAPOLIS, MD 21401) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA RECALL NO.: 17V-576; PORSCHE SAFETY RECALL AH10. THE RECALL NOTIFICATION WAS RECEIVED 12/17 AND I HAVE SPOKEN TO MY PORSCHE DEALERSHIP 3 TIMES SINCE. THE PORSCHE DEALERSHIP HAS NOT RECEIVED THE FILTER FLANGE REPLACEMENT PARTS FROM THE MANUFACTURER AND HAS NO IDEA WHEN THEY WILL BE RECEIVED.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. WHILE AT A STOP LIGHT OR WHEN MAKING A LEFT OR RIGHT TURN, THE VEHICLE INTERMITTENTLY STALLED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE COLLECTION DEALER AT (305) 444-5555 (LOCATED AT 200 BIRD RD, CORAL GABLES, FL 33146) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HOEHN PORSCHE (5215 CAR COUNTRY DR, CARLSBAD, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA RECALL NUMBER 17V-576...PENDING SINCE NOV, 2017 FOR POSSIBLE LEAK FUEL FILTER FLANGE. MY PORSCHE DEALERSHIP STILL DOES NOT HAVE THE PARTS FROM MANUFACTURER TO COMPLETE THE REPAIRS.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PORSCHE OF HAWAII, 730 ALA MOANA BLVD, HONOLULU, HI 96813, (808) 591-1911) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A FUEL ODOR EMITTED INTO THE CABIN FROM THE AIR VENTS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. PORSCHE OF SAN DIEGO (9020 MIRAMAR RD, SAN DIEGO, CA 92126, (858) 695-3000) WAS CONTACTED AND STATED THAT THEY WOULD REPLACE THE FUEL PUMP WITH AN OLDER MODEL UNTIL THE PART BECAME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000. PARTS DISTRIBUTION DISCONNECT.

JULY 28TH 2014 PLAZA MOTORS FOUND FUEL PUMP FLANGE FOR SECONDARY FUEL PUMP WAS LEAKING FUEL THEY REPLACED THE FLANGE AND SEAL SINCE IT IS A RECALL SHOULD I BE DUE FOR A REFUND? AND ARE THEY REQUIRED TO REPLACE IT AGAIN.

IN 2013 I HAD THE REAR DIFFERENTIAL REPLACED FOR 1600 NOW I AM EXPERIENCING VIBRATION AT INITIAL TAKEOFF TOOK IT TO THE DEALER WAS TOLD IT IS THE REAR DRIVESHAFT THAT NEEDS TO REPLACED AGAIN AND THE COST IS 2400.00. PER THE WEB THERE HAS BEEN A LOT OF COMPLAINTS FOR THIS SAME PROBLEM WHY HASN'T THERE BEEN A RECALL? WHAT IS THE PROCESS TO GET A RECALL FOR THIS PROBLEM?

I RECEIVED A RECALL LETTER FROM PORSCHE 11/29/17. AS OF 3/28/18 PORSCHE STILL HASN'T SENT PARTS TO THE DEALERSHIPS TO FIX THIS PROBLEM. IN TURN THIS EFFECTS ME BECAUSE THE PORSCHE DEALERSHIPS WILL NOT PURCHASE A CALL W/ A SAFETY RECALL. UNTIL THIS ISSUE IS FIXED, I CANNOT SELL MY CAR. PORSCHE IS COSTING ME MONEY EVERY DAY THAT I AM HAVING TO WAIT ON THIS. THANK YOU.

NOTICE OF SAFETY RECALL RECEIVED ON 11/29/17 FROM PORSCHE. GAS LEAKING FROM FUEL FILTER PUMP FLANGE. SITUATION ALREADY HAPPENED TO MY VEHICLE PREVIOUS TO RECEIVING RECALL NOTICE. REQUIRED IMMEDIATE FIX DUE TO DANGER WITH GAS LEAKING UNDER VEHICLE. I HAD CAR REPAIRED AND WROTE TO WROTE TO PORSCHE TO REQUEST REIMBURSEMENT OF MY EXPENSES ON 12/1/17. NO RESPONSE.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED TO PURCHASE A NEW FUEL PUMP AND TAKE THE VEHICLE TO A PORSCHE AUTHORIZED DEALER TO COMPLETE THE RECALL REMEDY. THE CONTACT INQUIRED ABOUT A REFUND, AND WAS ADVISED BY PORSCHE THAT PARTS WERE NOT AVAILABLE AND A SYSTEM FOR ISSUING REFUNDS HAD NOT BEEN CREATED. A DEALER WAS NOT YET CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (DAMBURY PORSCHE, 23 SUGAR HOLLOW RD, DANBURY, CT 06810) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I CALLED THE PHONE THE DEALER AND THEY SAID THEY HAVE ZERO INFORMATION ON THIS ISSUE. PLEASE ADVISE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE JACK DANIELS PORSCHE DEALER (E335 ROUTE 17 SOUTH, UPPER SADDLE RIVER, NJ 07458 STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE REAR HATCHBACK DOOR CLOSES ON IT'S OWN. THE HAZARD IS THAT A PERSON CAN GET HIT IN THE HEAD OR INJURED. THE PROBLEM STARTED 3 YEARS AGO BUT HAS BECOME PROGRESSIVELY WORSE TO THE POINT WHERE THE HATCHBACK/TRUCK NO LONGER STAYS OPEN

I WAS DRIVING THE TRUCK AND ALL OF A SUDDEN I HEARD A KNOCKING NOISE THAT SOUNDED LIKE THE BOTTOM OF THE CAR WAS GOING TO FALL OFF. I MADE IT HOME AND CALLED THE DEALER. I WAS ADVISED THAT THIS WAS A COMMON PROBLEM AND THAT IT WAS THE CARDON SHAFT AND IT WAS A COMMON PROBLEM. THE JOB I WAS ADVISED WAS A $2,000 JOB. I HAVEN'T BEEN ABLE TO DRIVE THE TRUCK. I FINALLY HAD IT REPAIRED FOR ROUGHLY $900. VERY UNHAPPY...

TL* THE CONTACT OWNED A 2006 PORSCHE CAYENNE. AFTER SHUTTING THE VEHICLE OFF, IT CAUGHT ON FIRE APPROXIMATELY 3.5 HOURS LATER. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FLAMES. THE FIRE DEPARTMENT DETERMINED THAT THE FIRE STARTED IN THE ENGINE COMPARTMENT. A FIRE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 200,000.

" SOME 2003 TO 2006 MODEL YEAR PORSCHE CAYENNE VEHICLES WITH V8 ENGINES WERE EQUIPPED WITH PLASTIC COOLANT PIPES THAT CAN PREMATURELY DEGRADE OR FRACTURE. THOSE VEHICLES ARE KNOWN AS THE 'CLASS VEHICLES' AND THE INDIVIDUALS WHO OWNED OR LEASED SUCH CLASS VEHICLES ARE KNOWN AS 'CLASS MEMBERS.' PORSCHE CARS NORTH AMERICA ("PCNA") WAS NOT FOUND LIABLE FOR ANY OF THE CLAIMS ALLEGED IN THIS LAWSUIT. THE PARTIES INSTEAD VOLUNTARILY REACHED A SETTLEMENT. UNDER THE SETTLEMENT AND SUBJECT TO PROOF, PCNA WILL PROVIDE A BENEFIT TO CLASS MEMBERS FOR PAST OR FUTURE COOLANT PIPE REPAIRS IN CLASS VEHICLES." HTTP://WWW.COOLANTPIPESETTLEMENT.COM I WAS DRIVING WHEN SUDDENLY THE "COOLANT WARNING" LIGHT CAME UP. THERE WAS A MASSIVE LEAK. THE ENGINE STARTED TO HEAT UP. THIS WAS DURING MY MORNING COMMUTE TO WORK. THERE WAS A CLASS ACTION LAWSUIT. OWNERS HAD ONLY A YEAR TO MAKE A CLAIM. I NEVER GOT THE PAPERWORK.

FOR SAFETY: AIRBAG FAULT AND EARNING LIGHT APPEARING APPROXIMATELY 60K MILES IN. FROM A SIMPLE GOOGLE SEARCH, IT APPEARS TO BE A WIDESPREAD ISSUE. WHEN CONTACTING BOTH PORSCHE LOCALLY AND PORSCHE CORPORATE TO AMEND, BOTH REFUSE REPAIRS BY CITING VEHICLE'S AGE (ALTHOUGH THIS IS A PREVALENT, KNOWN ISSUE). FOR PERFORMANCE FEATURES: PCM FAILURE; PCM IS THE NAVIGATION AND RADIO CONSOLE SYSTEM. AGAIN, BOTH PORSCHE LOCAL AND PORSCHE CORPORATE WERE CONTACTED AFTER DISCOVERING THROUGH A MERE GOOGLE SEARCH, WHICH WILL ILLUSTRATE THIS LARGE ISSUE WITH PORSCHE CAYENNE VEHICLES INCURRING PCM FAILURES IN DROVES. PORSCHE HAS ACKNOWLEDGE BOTH THE AIRBAG SAFETY FAILURE AND PCM FAULT IS DUE TO BAD ELECTRICAL ENGINEERING, TO INCLUDE ACKNOWLEDGING THE CHOICE OF TO NOT PURSUE A RECALL OR "GOODWILL" REPAIRS.

STRONG SMELL OF GASOLINE EVIDENT ON DRIVER'S SIDE REAR WHEN STATIONARY OR EVEN NOT RUNNING AND PARKED . RESEARCH ONLINE WITH THE SEARCH CRITERIA OF "GASOLINE SMELL ON DRIVER SIDE REAR" PRODUCED NUMEROUS COMPLAINTS AND QUESTIONS ON THIS PHENOMENON. THE CULPRIT IS THE FUEL PUMPS/FILTERS/SEALS FOR THE TWO GASOLINE TANKS. THEY ARE MAKE FROM PLASTIC AND ARE PRONE TO CRACKS OR LEAKS FROM FULL TANKS. ONE PORSCHE PARTS SUPPLIER PUT IT THIS WAY ON THEIR DIY REPAIR PAGE "THE QUESTION IS NOT IF, BUT WHEN YOU EXPERIENCE THIS PROBLEM." THE SOLUTION IS TO TAKE OUT THE REAR SEATS, CUT THE CARPET, REMOVE THE SEAT BELT ANCHORS, REMOVE THE COVER UNDER THE CARPET TO ACCESS THE PUMPS AND FILTER. THIS IS A PROBLEM PORSCHE MUST KNOW ABOUT AS THEY HAVE CHANGED THE DESIGN OF THE PUMP PARTS.

TL* THE CONTACT OWNED A 2006 PORSCHE CAYENNE EQUIPPED WITH AN AC DELCO BATTERY, MODEL NUMBER 49-60 (NA). THE CONTACT STATED THAT THE DRIVER AND PASSENGER WERE FOUND DECEASED IN THE VEHICLE WHILE THE ENGINE WAS RUNNING. THE CAUSE OF DEATH WAS DUE TO TOXIC FUMES COMING FROM THE BATTERY LOCATED UNDER THE DRIVER'S SEAT. THE MANUFACTURER WAS NOTIFIED.

2 ISSUES. LIKE OTHER 2006 PORSCHE CAYENNE'S, IN NORMAL DRIVING IN MY NEIGHBORHOOD IN 2014 MY CAR STARTED VIBRATING UNCONTROLLABLY. STOPPED DRIVING AND HAD IT TOWED TO THE DEALER. TURNS OUR THE DRIVE TRAIN BROKE AT 74,000 MILES. WHICH SEEMS IS A SYSTEMIC PROBLEM WITH ALL 2006 CAYENNES. $2400 TO REPAIR. THEN LAST WEEK THE COOLANT WATER PIPES BROKE DRAINING ALL THE COOLANT FLUID OUT OF THE CAR WHILE IT WAS BEING DRIVEN IN NORMAL TRAFFIC. TOWED TO THE DEALER. I SOON LEARNED THAT THERE HAD BEEN 8 CLASS ACTION LAW SUITES FILED ON THIS PROBLEM IN I BELIEVE 2010 AND PORSCHE SET ASIDE $45M WITHOUT ADMITTING GUILT TO END THE LAW SUIT AND TO FIX AFFECTED CARS; HOWEVER, YOU HAD TO HAVE IT FIXED BY THE END OF 2013. NOBODY TOLD ME OF THIS PROBLEM, ESPECIALLY MY DEALER WHERE THE CAR SITS TODAY AS I TRY TO GET EITHER THE DEALER OF PORSCHE OF NA TO SUPPORT THE COST OF THE FIX. SO FAR THEY ARE NOT WILLING. COST TO REPAIR IS $2800. CAR HAS 84 THOUSAND MILES. SEEMS STRANGE THAT NHTSA SINCE EVERY 2006 PORSCHE CAYENNE HAS BOTH OF THESE EXPENSIVE PROBLEMS. HTTP://WWW.COOLANTPIPESETTLEMENT.COM/

SOMETIME IN 2011 I NOTICED THE CAR BEGAN TO HESITATE WHEN SHIFTING GEARS (AUTOMATIC). I WAS ON A LONG DRIVE FROM FLORIDA TO MY HOME IN MARYLAND WHEN THE FIRST INCIDENT OCCURRED. I THOUGHT IT WAS JUST A THING UNTIL IT BEGAN TO HAPPEN ROUTINELY AT ALL SPEEDS. I TOOK IT TO THE DEALER AND THEY ADVISED THAT THE VALVE BODY WOULD NEED TO BE REPLACED AT A COST OF $4,500. I MISSED THE WARRANTY PERIOD BY 60 DAYS SO I WOULD HAVE TO PAY THE COST. THE TRUCK ONLY HAD 75,000 MILES ON IT AS I USUALLY USED MY OTHER CAR FOR MY DAILY COMMUTE. I'M LETTING THE VEHICLE SIT UNTIL I CAN AFFORD SUCH A COSTLY REPAIR. I GOT THE VEHICLE FROM A DEALER IN NY WITH ONLY 3000 MILES ON IT. I'M CERTAIN THIS WAS A DEFECT THAT PORSCHE KNEW ABOUT AND THEY SHOULD OFFER TO FOOT THE BILL FOR THE REPAIR.

2006 PORSCHE CAYENNE. CONSUMER WRITES IN REGARDS TO VEHICLE PLASTIC COOLANT PIPES DEFECT. *SMD THE CONSUMER STATED THE ENGINE HAD TO BE TORN APART, TO REPLACE THE PLASTIC COOLANT TUBE AT A COST OF $ 2,625.67. THE CONSUMER STATED PORSCHE NEW ABOUT THE DEFECT SINCE 2011. *JB

THERE ARE OVER 3,000 COMPLAINTS ABUT THE AIR BAGS ON THIS MODEL ON THE INTERNET. I TOOK SUV INTO DEALER TO SEE IF AIR BAG WAS A RESULT OF AN ACCIDENT THE WEEK BEFORE. DEALER CHARGED ME $150. DEALER SAID NO IT WAS A DEFECTIVE AIR BAG IN STEERING WHEEL. I CONTACTED USA HEADQUARTERS OF PORSCHE, BUT THEY SAID THERE WAS NO RECALL YET EVEN THOUGH THERE ARE OVER 3,000 VEHICLES WITH THIS DEFECT REPORTED ON THE INTERNET BY AN ATTORNEY. I CONTACTED THE NY ATTORNEY GENERAL, THEY TOLD THE DEALER THEY SHOULD REFUND MY $150 AND REPAIR MY VEHICLE. THE DEALER REFUSED. NY ATTORNEY GENERAL SAID I SHOULD TAKE THEM TO SMALL CLAIMS COURT. COST FOR REPAIR WAS ESTIMATED AT $1,200 BY DEALER TO FIX DEFECT. *TR

THE DEALER SOLD THE VEHICLE KNOWING COOLANT PIPES WERE NOT UPDATED. JUST HAD THE VEHICLE SERVICED IN APRIL HAD TO PAY FOR MAINTENANCE THAT SHOULD HAVE BEEN DONE BEFORE PURCHASE. THEN 1 JUNE THE WARNING LIGHT CAME ON "CHECK COOLANT LEVEL LOW". THEN THE WARNING LIGHT CAME ON "ENGINE TOO HOT". I WAS FORCED TO PAY FOR REPAIRS WHEN THE MECHANIC RECEIVED A BULLETIN FROM PORSCHE ABOUT THE PROBLEM. CONTACTED PORSCHE AND THEY STATED THE DEALER BRUMOS PORSCHE SHOULD NOT HAVE SOLD THE CAR WITHOUT UPDATING THE COOLANT PIPES. I STILL HAD TO PAY OVER $2,000 DOLLARS. *TR

WAS DRIVING AT NORMAL SPEED, CAR SENDS A LOW COOLANT MESSAGE PULLED OVER AND COOLANT SPILL ALL OVER THE GROUND. MY 9 MONTH OLD SON WAS IN THE CAR!!!!

THE COOLANT PIPES FAILED ON A RECENT ROAD TRIP DUE TO THE PIPES CRACKING. I LOST ALL OF MY COOLANT AND OVERHEATED MY ENGINE. THIS SEEMS TO BE A COMMON THEME AMONGST 2004-2006 CAYENNE MODELS AS THERE IS CURRENTLY A CLASS ACTION LAWSUIT PENDING. *TR

UPON RETURNING FROM A 200 MILE TRIP CRUISING AT 60-65 MPH AND EXITING THE OFF RAMP AT LOWER SPEEDS (25-30MPH) MY VEHICLE BEGAN TO SHAKE VIOLENTLY AND STOP UPON COMING TO A COMPLETE STOP. ONCE I STARTED TO ACCELERATE THE VEHICLE AGAIN BEGAN TO SHAKE VIOLENTLY AND LOUD KNOCKING CAME FROM THE UNDER CARRIAGE. I TOOK THE VEHICLE TO MY MECHANIC AND HE SAID THERE IS A FAILURE IN THE CENTER DRIVE SHAFT SUPPORT BEARING AND HAS SEEN THIS IN EVER CAYENNE HE HAS SERVICED. I ALSO LOOKED THIS UP ONLINE AND FOUND MANY COMPLAINTS AND SERVICE TECH'S TALKING ABOUT THIS FAILURE AROUND 70K-90K MILES FOR EVER PORSCHE CAYENNE AND VW TOUREG. I HOPE THERE IS SOME MANUFACTURER FINANCIAL SUPPORT FOR THIS OBVIOUS DEFECT WHICH SHOULD HAVE BEEN RECALLED A LONG TIME AGO. *TR

TL* THE CONTACT OWNS A 2006 PORSCHE CAYENNE. WHILE HAVING THE VEHICLE SERVICED BY AN AUTHORIZED DEALER FOR ROUTINE MAINTENANCE, THE CONTACT WAS TOLD THAT THE IGNITION SWITCH WAS NOT GENERATING THE CORRECT AMOUNT OF VOLTAGES. DUE TO THE IGNITION FAILURE, THE VEHICLE WAS NOT USING THE PROPER AMOUNT OF FUEL. THE CONTACT WAS ALSO TOLD THIS WAS A KNOWN FAILURE. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THE ENTIRE DIGITAL DASHBOARD DISPLAY SYSTEM FAILED AND NO LONGER DISPLAYED ANY READINGS. THE VEHICLE WAS ALSO EXPERIENCING A FINAL FAILURE IN WHICH A VALVE BODY IN THE TRANSMISSION FAILED, CAUSING THE VEHICLE INTERMITTENTLY SURGE FORWARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD ALL THE FAILURES WERE KNOWN PROBLEMS YET THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 104,000 AND THE CURRENT MILEAGE WAS 104,250. THE VIN WAS UNAVAILABLE.

WHEN THE WEATHER TEMPERATURE GOES 29 F OR BELOW, THE AIR BAG, ANTI- LOCK BRAKE AND HORN STOPS WORKING. WHEN THE WEATHER GOES BACK TO NORMAL, THEY ALL PERFORM NORMAL.

2006 PORSCHE CAYENNE. CONSUMER STATES COOLANT LEAK AND PROBLEM WITH HAVING THE VEHICLE SERVICED *TGW THE CONSUMER WAS INFORMED BY HIS MECHANIC THAT HE NEEDED TO TAKE THE VEHICLE TO A DEALER, BECAUSE A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED FOR THE PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALER AND THE PROBLEM WAS CONFIRMED. HOWEVER, PORSCHE ONLY OFFERED TO COVER THE COST OF THE PARTS. THE CONSUMER LEARNED THE ORIGINAL COOLANT PIPES WERE MADE OF PLASTIC. *JB

I OWN A PORSCHE, CAYENNE S 2006 MODEL. I WAS TRAVELING TO LAS VEGAS, NV FROM HOME (GARDEN GROVE, CA) . ALL OF SUDDEN THERE WAS COOLANT CHECK SIGNAL CAME ON SO I HAVE EXITED FROM FREEWAY AND ADDED MORE COOLANT. HOWEVER THE COOLANT CHECK SIGNAL WOULDN'T GO OFF AND THE TEMP WENT UP SO HIGH THAT I HAD TO PULL OVER TO THE SIDE OF THE ROAD. MAKE THE STORY SHORT, MY WHOLE FAMILY SPENT NEXT 5 HOURS OUT ON 110F SUNLIGHT WITHOUT AC. I HAVE FOUND OUT THAT COOLANT PIPES WERE MADE WITH PLASTIC WHICH CANNOT WITHHOLD THE HEAT WHICH VEHICLE GENERATES. AND ALTHOUGH PORSCHE HAS CHANGED THE PARTS TO ALUMINUM THEY STILL HAVEN'T RECALLED THESE VEHICLES. THEY, PORSCHE, ARE AWARE OF THIS ISSUE AND YET THEY ARE NOT RECALLING THESE VEHICLES. ALSO THEY ARE NOT WILLING TO PAY FOR MY REPAIR. ALTHOUGH THERE WASN'T ANY INJURIES AT THIS INCIDENTS BUT WE COULD HAVE BEEN IN SERIOUS TROUBLE DUE TO DEHYDRATION, ESPECIALLY 2 OF MY KIDS (12Y & 13Y). WHAT IF OTHER FAMILY GETS STRANDED WITHOUT ANY SOURCE OF HELP. I WOULD BE GREATLY APPRECIATED IF YOU COULD HELP ME WITH THIS ISSUE. THANK YOU. *TR

AUTO DEALER MISREPRESENTED THE CONDITION OF THE TIRES ON A CAR I BOUGHT. THE TIRES HAD TO BE REPLACED BECAUSE THEY WERE UNSAFE. THE TIRES WERE REPLACED IMMEDIATELY. ARE AUTO DEALERS ALLOWED TO MISREPRESENT SOMETHING SO OBVIOUS AS A UNSAFE TIRE. *TR

WHILE TRAVELING ON ONE OF THE MAIN HIGHWAYS OF DUBAI, UNITED ARAB EMIRATES, A PORSCHE CAYENNE DRIVEN BY A FEMALE UAE NATIONAL WAS HIT ON THE LEFT HAND SIDE OF SAID VEHICLE BY ANOTHER VEHICLE CAUSING SEVERE DAMAGE TO THE CAR AND VARIOUS INJURIES TO THE DRIVER. OF THE THREE (3) AIR BAGS ON SAID VEHICLE, NOT A SINGLE ONE DEPLOYED OR OPENED THAT COULD SURELY HAVE LESSENED THE INJURIES SUSTAINED BY THE DRIVER. *NM

VEHICLE RUNS INEFFICIENTLY WHEN COLD AND SMOKE HAS BEEN NOTED FROM THE EXHAUST PIPE WHEN VEHICLE IS DRIVEN. IT WILL TURN OVER, BUT NOT CATCH. DEALERSHIP WAS TOLD BY PORSCHE TO USE A LOWER OCTANE FUEL (87) TO REMEDY THE PROBLEM. THIS CONTRADICTS THE INFORMATION IN THE OWNER'S MANUAL WHICH STATES ONLY PREMIUM UNLEADED FUEL 91 OR HIGHER SHOULD BE USED. IF THE VEHICLE IS TAKEN INTO A LOWER ALTITUDE AREA, THE FUEL SHOULD REVERT TO PREMIUM. THIS IS A BRAND NEW CAR AND IT DOES NOT START WHEN THE ENGINE IS TURNED OVER, LEADING ME TO BELIEVE THERE IS A MANUFACTURING DEFECT IN THE DESIGN OF THE ENGINE. MY HUSBAND OWNS A 2004 CAYENNE S, WHICH HAS A 4.5 V-8 INSTEAD OF THE 3.2 LITER V-6 AND IT STARTS IMMEDIATELY, EVEN WHEN COLD. *NM

VEHICLE SUDDENLY LOSES POWER ("THROTTLE CONTROL" AS THE SERVICE REP PUTS IT), USUALLY WHILE TRAVELING AT HIGHWAY SPEEDS. THIS CAUSES SUDDEN DECELERATION, CREATING ISSUES FOR SURROUNDING TRAFFIC. IN EACH CASE IF I FLOOR THE ACCELERATOR I CAN MAINTAIN APPROXIMATELY 25 MPH TO GET TO A SIDE STREET, WHERE I ARRANGE FOR A TOW TRUCK. THIS VEHICLE HAS BEEN IN THE SHOP THREE TIMES FOR A TOTAL OF A MONTH, DURING IT'S FIRST 6 MONTHS (14,000 MILES) FOR THIS CONDITION. EACH TIME THE PORSCHE DEALER BELIEVES IT HAS BEEN FIXED. INTERMITTENT SO HARD TO DIAGNOSE. *NM

DT*: THE CONTACT STATED, INTERMITTENTLY, THE VEHICLE HESITATES WHEN THE ACCELERATOR PEDAL IS DEPRESSED. WHEN THE VEHICLE DOES RESPOND, IT SHOOTS OUT INTO TRAFFIC. THE DEALERSHIP READJUSTED THE COMPUTER MULTIPLE TIMES BUT THIS HAS NOT REMEDIED THE PROBLEM. THE MANUFACTURER DETERMINED IT WAS NORMAL OPERATING CONDITIONS. UPDATED 2/24/2006 - THE CONSUMER WOULD LIKE TO RESCIND THIS COMPLAINT BECAUSE THE DEALER HAS FIXED THE PROBLEM. *NM