JF2GTAEC4LH2718132020 SUBARU CrosstrekPremium+ES+BSD

DEFECT DESCRIPTION My 2020 Subaru Crosstrek has been diagnosed with diagnostic trouble code P2757 (Torque Converter Clutch Pressure Control Solenoid Control Circuit Performance), which my authorized Subaru 802 Subaru retailer in Vermont has confirmed is caused by a defective CVT Control Valve Body. Subaru of America has acknowledged this exact defect in Technical Service Bulletin 16-156-25R (revised 10/28/25), which explicitly covers the 2013–2021MY Crosstrek 2.0L (FB20 engine, TR580 CVT) and prescribes replacement of the CVT Control Valve Body with an updated design incorporating an improved valve sleeve. This bulletin confirms that Subaru is aware of the design flaw in the original valve body and has developed a permanent engineering fix. WARRANTY EXTENSION DISPARITY Subaru of America issued a CVT Warranty Extension on June 30, 2025 (Retailer Bulletin 16-155-25R, revised 07/14/25) extending CVT coverage from the original 5 years/60,000 miles to 10 years/100,000 miles for certain 2019–2020MY vehicles. However, the 2020 Crosstrek equipped with the FB20 engine and TR580 CVT was specifically excluded from this extension, despite: 1. The 2019 Crosstrek (identical FB20/TR580 drivetrain) being included in the extension. 2. The 2020 Impreza (identical FB20/TR580 drivetrain) being included in the extension. 3. TSB 16-156-25R explicitly listing the 2020 Crosstrek as an affected vehicle with the same valve body defect. This exclusion appears arbitrary and inconsistent. Owners of the 2020 Crosstrek are being denied warranty coverage for a documented design defect that Subaru has acknowledged and corrected through a TSB, and for which owners of vehicles with the identical powertrain (same engine, same CVT) are receiving extended warranty protection. SAFETY CONCERN DTC P2757 indicates a failure in the torque converter clutch pressure control circuit. This defect can result in unexpected transmission behavior including hesitation, shuddering, loss of power delivery

My 2020 Subaru Crosstrek CVT Valve Body equipment failure and CVT Torque Converter failure. This appears to be a common failure for prior Subaru Crosstrek model - however was not extended for coverage to 2020 and beyond models - appears the issue still persists and additional year models should be covered. My vehicle experience the same failure for CVT Valve Body failure and CVT Torque Converter while driving at highway speeds. Problem occurs for previous Subaru Models example: MC-11021247-0001, Subaru Service Bulletin: 16-155-25R where Subaru extended coverage to 10yrs/100k miles or +1 year from date of notification - and my vehicle is currently at the Subaru Dealership for repairs for both CVT Valve Body and Torque Converter. Warning lights did not appear until issue occored.

While driving 2020 Crosstrek Hybrid, the dashboard lights suddenly flashed and then engine stalled, leaving me with no brakes and no steering. I rolled through straight through an intersection with four stop signs and I could not stop. Luckily no one was driving or walking at the time. I couldn't start car, even with a jump start. I bought a new Interstate battery with higher specs. Three days later the same thing happened, the car stalled while driving just about to park. The dashboard lights also flashed and I saw Hybrid System this time. Car was towed to the dealer and there was a huge amount of corrosion with the electrical system underneath the car. Previously, four times this winter the car batter was completely dead after being parked in a garage and twice in a parking lot. I was told by a mechanic who gave me a jump start that there's a parasitic drain somewhere.

My 2020 Subaru Crosstrek experienced a sudden loss of motive power and stalled due to a blown ignition fuse. Diagnostic code P1604 (Startability Malfunction) was stored. Inspection by Wayne Subaru (Invoice #25340) confirmed the Cylinder 3 ignition coil had shorted and physically melted. This is the exact failure mode described in Subaru Safety Recall WRE-21 (NHTSA Campaign 21V825000), which currently only covers 2018–2019 models. My vehicle experienced a thermal event and a stall despite being a 2020 model. The dealer replaced only the melted coil and did NOT update the ECM software. This leaves the vehicle at risk of a repeat stall in traffic, as the underlying software defect that causes coils to overheat remains unaddressed in the 2020 model year and the remaining coils may already be at risk.

Beginning one year after buying this used 2020 Subaru Crosstrek base trim the starter failed and battery fully died after failing to start from a stop. The engine was OFF due to the auto-stop system and failed upon lifting my foot from the brake on a slight incline, causing a constant warning beep and a starter system failure message on the dash display. Immediately after failing to start the brake pressure significantly dropped causing my car to roll into the front of the car behind it. The car was stranded in the road and required a jump start. Since this event the issue has occurred twice more on two brand new batteries on no incline, and I now fully disable the auto-stop feature before driving to avoid an accident. The car starts properly with no battery damage if started from the full ignition off position, even if auto-stop originally stopped the engine, pointing to a failure of the auto-stop system specifically. Importantly, I have also personally seen this exact failure occur to a separate 2020 Subaru Crosstrek, with the sport trim.

The rear differential on my PHEV Crosstrek failed around 31,500 miles. My spouse was driving under 30mph and turning, and heard a clunking/popping/metal-on-metal sound that persisted intermittently for the remainder of the drive home. Since then on 1/8/26, the sound has been aggravated and persistent, every 45 seconds or so while driving, mostly while turning, so we brought it in and were alerted to significant and large metal shavings in the rear differential oil. The current service bulletin (03-95-24) the dealership is relying on to inform the replacement describes sounds much subtler than the sounds my car is making and I remain concerned about other components in my vehicle that may be impacted by this failure. This kind of failure is a safety risk and did occur in traffic in my spouse’s case. The metal-on-metal sounds and drivetrain resistance are alarming. Thankfully my spouse was able to safely get home and alert me to the situation so we could take it in. I have not engaged in any of the vehicle uses that typically relate to rear differential failures; I don’t engage in heavy off-road use or tow heavy trailers with my vehicle, I have only had my tires replaced at Subaru, and the only gear/differential oil was from Subaru. I also did not have any deleterious or obvious gaps in differential/gear oil replacement that could reasonably cause this issue, as confirmed by a dealership mechanic. I have researched extensively about this unusual (and expensive) part failure and have alerted SOA to my concerns. My research is showing it appears to be a trend warranting further investigation.

At Miami Airport, with ample space behind the vehicle in front, a pickup truck with a very long sloping ramp trailer to carry several cars pulled into the stated space. The lefthand side rear of the trailer being well below my line of vision hit my bumper on the passenger side. My insurance provided GPS confirmed I was driving at 16 mph at the time. We both stopped. We looked at no damage to the trailer and seemingly minor damage to the car. We both drove off. I was about 500 yards from where I parked at the airport. After my return from the UK 5 days later I drove home and used the car for several days. At the time of the collision, my diagonal part of the seatbelt failed to restrain me. My chest hit the steering wheel and I have since experienced continuous pain. (No broken bones). The incident was a sort of sideswipe. Despite its roadworthiness, the car became a write-off as a support for the engine was found to be unexpectedly bent as well. Driving conditions were ideal. I was also looking for airport signage at the time. The incident was late April 2025. There is not much more I can add. There was no time to call the police nor was there any need,

The bolt attaching the front left corner of the seat to the rails came loose and allows the seat to wobble and bounce.

The rear differential on my Subaru Crosstrek Hybrid has failed twice. The first failure occurred around 12,000 miles and the second around 50,000 miles, both while maneuvering slowly in a parking lot. There were no warning lights or messages beforehand. The failure caused grinding and drivetrain resistance while turning. During the second incident, a certified Subaru dealer confirmed the rear differential had failed again. They also discovered that Subaru had issued a revised version of the differential that is no longer compatible with the original axles, requiring additional parts to complete the repair. I was informed the original design has been discontinued, suggesting Subaru was aware of an issue. This kind of drivetrain failure is a significant safety risk, especially if it were to occur at higher speeds or in traffic. The issue has now occurred twice on my vehicle under normal driving conditions, and was verified both times by a 2 Subaru dealerships in Southern California. When I returned to pick up my vehicle, I was told by the service technician that another hybrid Crosstrek had just come in for the exact same failure. Additionally, a local independent Subaru performance shop mentioned they have performed three similar rear differential replacements this year. This clearly appears to be a recurring problem, potentially linked to a design flaw, and I believe it warrants further investigation.

The 2019-2021 Crosstrek Hybrid has an issue with the fuel tank design. Subaru has finally released a TSB (Reference: 09-82-23R) that explains the issue in more detail and how the defective parts need to be replaced. In short, the fuel tank has a design flaw such that regular fuel corrodes the fuel tank and causes clogging in the vapor vent tubes. Subaru says it's related to fuel with high ethanol content, however I have been filling up with regular fuel and have still experienced the issue. I have personally owned two of these vehicles and experienced the occasional P0452 check engine light which when diagnosed by a licensed shop pointed to this fuel evap system issue. Subaru has finally acknowledged that this is a known issue and issued the TSB, however they have not yet issued a recall. The repairs for this issue are expensive and the symptoms are an occasional check engine light. I am concerned because this issue is not easily detectable and is expensive to repair. Since this involves the fuel tank and fuel vapors tubes I am concerned there might be a fire risk or health risk, but since there is no recall issued I don't know if it can be ignored or needs immediate attention. Subaru does cover this repair under 3 yr / 30k mile warranty but with the irregular symptoms it is hard to detect and diagnose it and Subaru only issued the TSB in Jan 2024 when the 2021 model became 3 years old and out of warranty. It seems like Subaru knew about the issue but didn't want to address it under warranty so they issued the TSB only after all the cars were out of warranty and only now when the consumers have to pay out of pocket are they diagnosing it correctly. Also, this issue triggers the check-engine light only occasionally and at random, and when the light goes on all the vehicle safety aids like pre-collision braking and rear cross traffic warnings are disabled. I think this is dangerous because drivers tend to get used to having those features.

The contact owns a 2020 Subaru Crosstrek. The contact stated while pulling into a parking spot and depressing the brake pedal to come to a complete stop, the vehicle failed to respond. The contact stated that upon depressing the brake pedal a second time, the vehicle jerked, unintendedly accelerated, drove up the curb, and crashed into the metal plastic pole of Wawa. The pole was fractured. The air bags did not deploy. There was no injury sustained. There was no warning light illuminated. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the residence. The dealer was notified of the failure and informed the contact that they could only diagnose the vehicle after it had been repaired by an auto body repair shop. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact that she would be contacted later and would be informed of the location she would need to take the vehicle for diagnostic testing. The failure mileage was approximately 42,000.

What component of system failed: transmission At low speeds, my car makes a low moaning sound. I took it to the subaru dealership and after 2.5 hours, they said it's an issue with the transmission and needs a full replacement. Safety: According to a local subaru dealer's website, "While it might be tempting to keep driving despite a known transmission fault, especially if the car seems to be running ‘fine’, there are inherent risks. Firstly, there’s the potential for the fault to escalate, causing more significant damage to the transmission system. This could, in turn, result in costlier repairs down the line. Secondly, and more crucially, a transmission fault could lead to unpredictable vehicle behavior, especially when changing gears. This unpredictability can be hazardous, not just for the driver but for others on the road as well." Problem reproduced: YES on 1/20/25 at Dewey Griffin Subaru in Bellingham, WA Inspected: YES on 1/20/25 at Dewey Griffin Subaru in Bellingham, WA. Warning lamps: NO

6-8in windshield crack on passenger side, near the bottom just above defrost vents. No apparent trauma to the windshield in that area. No indication that there was a crack forming otherwise; appeared seemingly overnight. Have not yet reported to insurance, dealer, or mfg. I have seen that there was a class action settled recently regarding some Subaru windshields cracking without warning so this may be a known issue. Car is available for inspection upon request.

The contact's significant other owns a 2020 Subaru Crosstrek. The contact stated while his significant other was driving from a complete stop, several unknown warning lights illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer several times. The dealer replaced the battery, the fuel cap, and cleared the warning lights; however, the failure persisted. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.

The auto engine shut off was disengaged by the dealer while doing some repair. When we picked up the car, noticed engine trouble icons signifying this. We called the dealer and advised of this situation. We had asked if it could be disconnected and was told no, it is forbidden and a safety issue. So when I advised it was turned off, the dealer then refused to work on the car any further or to turn it back on. THEY ARE THE ONLY LOCAL SUBARU DEALER IN KNOXVILLE. That certified mechanic is the one who DID NOT reconnect this safety feature and then refused to fix it. What ever measures need to be taken to this dealer (Grayson Subaru - Knoxville) I need to do so. This has created a huge safety issue with the car and driving and a authorized / approved Subaru dealer refuses to follow the law.

This vehicle is a plug-in-hybrid. It should not be able to move while plugged in. Problem is attempting to move the vehicle when the charge cable is still attached and the vehicle is on an incline. Subaru does not display a warning message - instead it displays "check engine" and an ambiguous symbol (a red steering wheel). Subaru disables the power to wheels that would have enabled the driver to close the gap to the charging station. Instead the vehicle rolls away from the charging station, breaking power plug at the vehicle port. Even placing the car in Park does not prevent damage, the car will roll down hill until the Parking gear latches. I have now broken my power plug 3 times. I am a professional electrical engineer. This should not be able to happen Subaru should prevent the car from being able to move if the cable is still attached, and instead display a message that the cable is still attached. With the "check engine" message, I engaged my OBD diagnostics and it could not find a "check engine" flag. At this point, I put the car in gear, and even through Subaru disables power, the car then passively rolls down the driveway, breaking the cable at the power port. Instead of the ambiguous "red steering wheel" icon - Subaru needs to lock the car in Park and display a real message. When you finally turn the ignition off - Subaru displays a huge "Goodbye" message on the auxiliary display. I say finally because if you do restart the ignition with the cable attatched - you will not be able to turn off the ignition - only after exiting the vehicle, disconnecting the plug will you be able to turn off the vehicle. Not being able to turn off the ignition should not be permitted. Numerous errors in the control logic.

Car was thought to be placed in park, key was easily removed, and then the car became mobile and rolled downhill and could not be shifted back into park.

The contact owns a 2020 Subaru Crosstrek. The contact stated that while she was sitting in the parked vehicle on the side of the road, another vehicle driving at approximately 60-65 MPH rear-ended her vehicle. The contact's vehicle was pushed into the highway's first lane. The front driver's side seat belt failed to restrain the contact in her seat, causing her forehead to hit the steering wheel and the back of her head to roll between the A-Pillar of the front windshield and the front driver's side door. The contact attempted to depress the brake pedal when the front of her ankles hit the bottom of the dashboard. The air bags did not deploy. A police report was filed. The contact was transported by ambulance to the hospital and received medical attention for a brain injury, lower back pain, and broken blood vessels on her ankles. The contact was later diagnosed with craniocervical instability (CCI). The vehicle was towed to a body shop, where it was repaired. The vehicle was not deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Transmission began making a whining noise at low speeds accelerating/ and backing up. Slight hesitation when accelerating. Transmission failed at 6k miles- confirmed by dealer and replaced. Now again at 34k miles same issue- transmission confirmed to be issue again by dealer. Subaru is in the process of sending a technician to dealer to inspect. No warning or messages displayed. Unacceptable quality/safety for a vehicle purchased new and all of the maintenance schedule followed.

Driving the vehicle on the I-5 freeway, approximately 65mph, the sunroof glass suddenly shattered. It sounded like an explosion. The sunshade was closed , no glass shards entered the vehicle. There were no other vehicles close to mine, no tractor trailers in front of me.

The windshield has formed a crack in the top middle around the area of the rear view mirror with no incident to cause it. The problem is easily identifiable and may cause safety issues if the crack spreads. At this time insurance representatives and the manufacturer have not inspected the windshield. No warning lamps, messages or other symptoms prior. It just cracked out of nowhere.

The contact owns a 2020 Subaru Crosstrek. The contact stated while shifting the vehicle into reverse, the vehicle launched forward without warning. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 12,000.

I noticed my windshield spontaneously cracked, without any trauma. This was noticed in the morning after my car had been sitting in the garage overnight. There were no rocks or other debris that hit the car, and there does not appear to be a point of impact. The crack seems to have occurred spontaneously, with no precipitating event or warning. This is dangerous because it could impair visibility, the functioning of eye sight camera/safety system, and could easily expand and cause shattering of glass. It makes me concerned about the integrity of the windshield. Several other subaru owners have reported this problem of spontaneous windshield cracking online. This occurred on my car on 4/3/2023. I have photo evidence of the faulty windshield, it has not yet been inspected by a dealer.

The windshield has cracked twice and had to be replaced. The first time was December 2021 and the second time was November 2022. Each time, we did not even see impact with a pebble. We just assume that was what caused the crack. My wife and I have been driving for fifty years and this is the first time we have had to replace a windshield. Subaru needs to fix this problem.

My car was parked outside when one morning I noticed a 2-inch crack started from the edge of the windshield on the passenger side of my vehicle which grew to 19 inches in the following days. The crack feels smooth from the outside and to my knowledge didn't happen due to any impact. My vehicle is available for any inspection. I have not taken my car to the manufacturer regarding this issue yet.

Repeatedly battery drains after a few days of not driving. Won’t start. Requires a jumpstart.

I was driving on the I-5 north. The car had already been in operation for over 2 hours by this point. While traveling around 70 mpg, the speed limit on that section of the highway, my front driver's side door, which had been locked, became unlocked and unlatched on its own — my car's "open door" warning went off and significant wind noise entered the car's cabin. Additionally, the cabin's interior lights all turned on, a normal feature that occurs when the car is stopped and the door opened, but incredible dangerous when traveling at night and at high speeds. I was in a safety corridor on the highway, so there was no shoulder to pull off to. If I tried pulling the door closer to the frame of the vehicle, I was able to get the "door open" indicator to turn off and the lights to dim, but the door would not latch. When I released my grip, however, the door returned to its unlatched/open state. Unable to tell how long the safety corridor would last, I was forced to open and close the door manually while still in motion to correct the problem. Had this been a one-lane section of the highway or had traffic been coming in the lane to my immediate left, it's possible this procedure would have caused an accident. I am unable to attach dashcam footage of this incident to this report, but have uploaded it here for you (and Subaru) to review: https://www.youtube.com/watch?v=T5vn_YOnpgI Please note that the time on the dash cam is incorrect - this occurred around 5 am.

The contact owns a 2020 Subaru Crosstrek. The contact stated after entering the vehicle it was discovered that the front windshield had developed a crack extending approximately four inches from the top of the windshield to the rearview mirror attachment. The contact indicated that no object or rocks had made contact with the windshield to cause the crack. The cause of the failure was not determined. The windshield was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 13,000.

Car is a Subaru Crosstrek Hybrid Car was connected to its electrical charge cable The connector is a type SAE J1772 When the connector is connected to the car, the ignition is supposed to be disabled, and the car is not supposed to be able to be removed from Park. Neither safety system was operable. When the car was moved, it broke the connector, exposing the bare pins. Hazard - potential exposure to electrocution or fire There is a small orange indicator on the display when the cable is connected. It should be RED, and it should inhibit the operation of the car.

The contact owned a 2020 Subaru Crosstrek. The contact stated that as attempted to park her vehicle at 5 MPH, the vehicle independently accelerated without warning and drove onto a boulder. The air bags did not deploy upon impact. Three of the contact’s front teeth were knocked out as a result of the failure. The police were called to her property; however, a police report was not filed since the failure happened on private property. The contact was able to make an appointment with a dentist where she was treated for a fractured jaw; in addition, two front teeth were extracted from her jaw. Once her jaw had healed, dental implants were used to replace her missing teeth. The vehicle was towed to an independent auto body mechanic and later sold the vehicle since she no longer felt safe driving it. The dealer was notified of the failure; however, they claimed to have never heard of such a failure. The manufacturer had yet to be notified of the failure. The whereabouts of the vehicle are unknown. The failure mileage was 5,104.

My 2020 Subaru crosstrek has repeatedly had its windshield crack for little to no reason. I have noticed my windshield crack in a similar spot (near the vin number area) multiple times with no incidents where a rock or other debris struck the windshield. This provides a visual distraction and safety issue while driving.

The vehicle has experience numerous times now, and has been to the dealer for repairs regarding an unanticipated loss of all ability to accelerate or maintain speed until the vehicle is shutdown and restarted. This has caused significant stress when traveling on a fast moving freeway in the fast lane and then having to quickly get to the shoulder to "power-cycle" the vehicle. The dealer has seen the vehicle 5 times for this issue in the 10 months we have owned it, starting at 6k miles and we just got it back from 2 weeks with the dealer; today it has 9k miles. The dealer has told is that the vehicle losing all power and ability to accelerate or maintain speed is a safety feature. I feel having my wife and three children in a vehicle the significantly increases the chances for collision as very much the opposite of a safety feature. We have tried working with the dealer over the past 6 months and 3k miles, but need the help of an advocate who can influence the dealer to correct the issue before someone gets hurt or worse. The date shown below is only the first instance of many instances of power loss.

Windshield cracked across bottom portion. Many other Subaru owners have had the same problem.

Windshield defective/easily damaged. Minor roadway pebble created a pit. Seems to be an issue with many Subarus.

My front windshield cracked one day on its own sitting in my driveway.

The windshield seemed to just start cracking for no known reason.

Battery drains quickly.

Windshield spontaneously cracked

2020 Crosstrek windshield cracked. The windshield easily chips. crack started in lower windshield. car was parked in carport when crack started. Subaru does not fix windshield and told us to call glass company. car taken to glass replacement center for replacement of windshield. Subaru dealer told us over the phone that the pictures show there is chip in windseild and Subaru will not cover repair.

Driver side rear door window exploded while driving. Shattering was unexpected. No rocks were heading that way and car is only 1.5 years old.

Stalls sometimes when in intersection or when making a turn from dead stop ,then goes along fine. Seems like it is fuel or computer problem

The contact owns a 2020 Subaru Crosstrek. The contact stated while entering the vehicle she noticed that the front windshield had a 10-inch crack on the driver’s side. The contact stated that an object had not struck the windshield to cause the crack. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 10,000.

If car sits unused for 2 or 3 days, the battery will have slowly drained down to the point where the car won't start. It seems that the car's internal electronics drains the battery down, even if the car isn't being operated. Even if the car is being operated, the battery is only charged up to about half of a full charge which contributes to the battery drain problem. The dealer says that the car should be started up every day to keep this problem from occurring, but that doesn't seem reasonable, and is practical if the car needs to be parked a few days at the airport.

WINDSHIELD CRACKED FOR NO REASON. CRACK FORMED UNDERNEATH THE EDGE OF THE RUBBER WINDOW SEAL AND HAS SPREAD A CRACK SIX INCHES IN HEIGHT.

MY CAR WOULDN'T START AFTER STOPPING TO VISIT A FRIEND. THE FRIEND WATCHED UNDER THE HOOD WHEN I PRESSED THE START BUTTON. HE SAW SPARKS FROM UNDER THE HOOD. I HAD DRIVEN OVER 27 MILES THAT DAY BEFORE THIS HAPPENED. THE DEALER SAID IT WAS BECAUSE I MADE TOO MANY SHORT TRIPS. THEY OFFERED TO INSTALL A BATTERY CHARGER WHICH I DON'T FEEL SHOULD BE NECESSARY ON A BRAND NEW CAR.

WINDOWS WILL NOT ALWAYS GO DOWN WHEN TEMPERATURES AT OR BELOW 26 DEGREES FAHRENHEIT. REPORTED PROBLEM TO DEALER ON JANUARY 6, 2021. MADE SERVICE APPOINTMENT FOR JANUARY 19,2021. THEY VERIFIED PROBLEM. DEALER ORDERED REPLACEMENT DRIVER'S SIDE RUN CHANNEL, APPOINTMENT MADE FOR INSTALLATION JANUARY 26, 2021. MORNING OF JANUARY 28, 2021, TEMPERATURE 20 DEGREES F, NONE OF THE WINDOWS WOULD GO DOWN. NO FROST/SNOW/ICE ON WINDOWS. SERVICE APPOINTMENT JANUARY 28-29 DIAGNOSED 'POSSIBLE WINDOW FREEZING NEEDING TO DEFROST IN WINTER TIME'. FEBRUARY 17, 2021, TEMPERATURE 10 DEGREES F, WINDOWS DID NOT GO DOWN. DROVE CAR 30 MINUTES TO THE DEALER, DEFROST AND HEAT ON HIGH. SERVICE TECHNICIAN VERIFIED WINDOWS DID NOT GO DOWN, LEFT CAR WITH DEALER. FEBRUARY 19, 2021 ONE WINDOW STILL DID NOT GO DOWN. RECORDED VIDEO OF WINDOWS NOT GOING DOWN ON MARCH 2,2021,CONTACTED SUBARU OF AMERICA, SERVICE RECORD # 1-66493397585. INITIAL PHONE CALL FROM SERVICES DEPARTMENT LEFT VOICEMAIL OFFERING 'COMPENSATION FOR THE PROBLEM'. I REFUSED COMPENSATION. RECEIVED EMAIL RECOMMENDING PURCHASING AN ACCESSORY TO 'ALLEVIATE THIS CONCERN'. PHONED SUBARU OF AMERICA AGAIN, SERVICE RECORD #1-67542809043, AND AGAIN ADVISED PURCHASE OF ACCESSORY TO 'ALLEVIATE THIS CONCERN'. APRIL 2, 2021, WINDOWS NOT GOING DOWN, RECORDED SECOND VIDEO. PHONED DEALER, WHO INITIATED A THIRD SERVICE RECORD #1-67810220574 WITH SUBARU OF AMERICA. RECEIVED A PHONE CALL FROM THE SERVICES DEPARTMENT AT SUBARU OF AMERICA INFORMING ME THAT THERE IS NO PROBLEM WITH THE CAR WINDOWS. THERE ARE INSTANCES IN KEENE,NY WHEN TEMPERATURE IS BELOW ZERO AT NIGHT NEVER ABOVE 15 DEGREES F DAILY AND WINDOWS WOULD NOT GO DOWN FOR DAYS. VEHICLE IS ALWAYS PARKED OUTSIDE.

I WOKE UP WITH A HUGE CRACK IN MY WINDSHIELD. NO IDEA HOW IT HAPPENED. THIS IS THE THIRD ONE. I'VE HAD THIS CAR FOR 11 MONTHS.

WHILE DRIVING DOWN THE INTERSTATE WITH NO VEHICLES AROUND MY VEHICLE OR PASSING IN THE OPPOSING DIRECTION THE SUNROOF VIOLENTLY SHATTERED ALLOWING GLASS TO RAIN DOWN ON THE DRIVER AND PASSENGER. THERE WERE NO CARS NEARBY OR TREES OVERHEAD

I BOUGHT MY 2020 SUBARU CROSSTREK IN MAY OF 2020. THE WINDSHIELD IS UP TO TWO CRACKS. I HAD THE FIRST FILLED THROUGH MY INSURANCE COMPANY AND I JUST DISCOVERED THE SECOND TODAY. BOTH CRACKS HAPPENS WHILE DRIVING ON THE INTERSTATE.

TL* THE CONTACT OWNS A 2020 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE WINDSHIELD CRACKED WITHOUT INCIDENT. THE CRACK FORMED VERTICALLY ON THE TOP EDGE OF THE DRIVER'S SIDE WINDSHIELD AT A LENGTH OF APPROXIMATELY 6 INCHES. THE CONTACT STATED THAT THE CRACK OBSTRUCTED HER VISION WHILE DRIVING. FLEMINGTON SUBARU (167 NJ-31, FLEMINGTON, NJ 08822) WAS CONTACTED INFORMED HER TO CONTACT A LOCAL DEALER FOR ASSISTANCE. PATRIOT SUBARU (769 PORTLAND RD, SACO, ME 04072) WAS THEN NOTIFIED OF THE FAILURE AND INFORMED HER THAT THEY DO NOT REPAIR WINDSHIELDS. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.

TL* THE CONTACT OWNS A 2020 SUBARU CROSSTREK. THE CONTACT STATED WHILE DRIVING THE VEHICLE SHE BECAME AWARE OF A CRACK IN THE CENTER OF THE FRONT WINDSHIELD. THE CONTACT STATED THERE WAS NO IMPACT TO THE WINDSHIELD WHEN THE CRACK WAS FORMED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND THE WINDSHIELD WAS REPAIRED. THE CONTACT STATED THAT THERE WAS ANOTHER CRACK ON THE WINDSHIELD ON THE DRIVER'S SIDE WINDSHIELD. THE FAILURE WAS NOT REPAIRED A SECOND TIME. THE CONTACT HAD NOT NOTIFIED A LOCAL DEALER OR THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.

I GOT HOME FROM WORK, CLEANED THE WINDSHIELD AND THERE WAS NO CRACKS...I DIDNT USE THE CAR THE REST OF THE DAY. NEXT MORNING THERE WAS A CRACK IN THE WINDSHIELD THE CAR WAS NOT IN MOTION AND WAS PARKED

AS I WAS DRIVING TO WORK IN THE MORNING AROUND 7AM WITH ONLY 2 OTHER CARS IN OTHER LANES NOT NEAR ME, I HEARD A SUDDEN CRACK. I LOOKED OVER TO THE RIGHT LOWER SIDE OF MY WINDSHIELD AND SAW A DENT AND A CRACK ABOUT 2-3 INCHES. I DON'T THINK IT'S A ROCK BUT THAT WOULDN'T HAVE CAUSED SUCH A LOUD AND BIG CRACK ALL OF A SUDDEN. I HAVE OTHER CARS(NOT SUBARUS) AND I HAVE NEVER SEEN A CRACK FORM LIKE THAT BEFORE. UPON FURTHER RESEARCH, THIS IS A COMMON PROBLEM WITH THE NEWER SUBARUS, THIS IS INCREDIBLY DANGEROUS AND I'M ACTUALLY SCARED TO DRIVE MY SUBARU! THIS SCARE IS A SAFE CAR BUT WITH A WINDSHIELD LIKE THAT, ITS WORRYING ME.

THERE IS A STRESS CRACK ON PASSENGER SIDE FRONT ON WINDSHIELD FROM REARVIEW MIRROR INSIDE THE VEHICLE GOING UPWARD IN AN ARCH AND ENDS AT THE TOP OF THE WINDSHIELD. IT WAS IN OUR GARAGE AND THERE IS NOTHING THAT COULD HAVE FALLEN ONTO THE CAR FROM THE ROOF OF THE GARAGE. NOTICED CRACK ON 12/13/2020

I'VE ONLY HAD MY BRAND NEW 2020 SUBARU CROSSTREK FOR 4 1/2 MONTHS AND I JUST GOT A 2ND CRACK IN MY WINDSHIELD. LAST MONTH A SMALL PEBBLE FLEW OFF OF A CONSTRUCTION TRUCK, HIT MY WINDSHIELD AND CRACKED IT, WHILE I WAS DRIVING ON THE HIGHWAY. TWO DAYS AGO, I HEARD A LIGHT TAP WHILE DRIVING 55 MPH ON A CITY STREET AND NOW I HAVE ANOTHER CRACK. I WAS THE ONLY ONE ON THE ROAD AND DIDN'T SEE ANYTHING HIT MY WINDSHIELD. I ASSUME IT WAS A PEBBLE THAT HIT MY WINDSHIELD BUT I'M NOT SURE. I'M NOW AFRAID OF THE WINDSHIELD BECAUSE I DRIVE A LONG DISTANCE TO WORK. MY FEAR IS MY ENTIRE WINDSHIELD SHATTERING IN MY FACE OR MY PASSENGER'S FACE WHILE DRIVING ON THE HIGHWAY. THIS IS A HUGE SAFETY ISSUE. I WILL BE GOING TO SAFELITE AGAIN TO GET THIS 2ND CRACK REPAIRED.

WINDSHIELD CRACKED FROM A TINY ROCK WHILE TRAVELING APPROXIMATELY FORTY MILES PER HOUR ON A FREEWAY.

WINDSHIELD CRACKED WHILE DRIVING.

4 INCH CRACK SUDDENLY APPEARED ON THE PASSENGER SIDE OF THE WINDSHIELD. IT STARTS FROM THE BOTTOM OF THE WINDSHIELD.

I HAD MY 2020 SUBARU CROSSTREK (BRAND NEW, OFF THE TRUCK) FOR LESS THAN A MONTH WHEN A CRACK APPEARED IN THE LOWER LEFT PASSENGER SIDE OF MY WINDSHIELD. I DIDN'T HAVE ANY HISTORY OF SOMETHING HITTING THE WINDSHIELD, IT JUST CRACKED.

IMMEDIATELY AFTER ACTIVATING MY FRONT WINDSHIELD WIPERS, I HEAR A CRACKING "POP" SOUND FROM MY WIND SHIELD AND A 12 INCH CRACK APPEARS, STEMMING FROM THE CENTER OF THE REAR VIEW MIRROR AND EXTENDING DIAGONALLY TO THE TOP EDGE OF THE WIND SHIELD. MY CAR IS ONLY SEVEN MONTHS OLD WITH LESS THAN 8000 MILES ON IT AND HAS NEVER BEEN STRUCK BY A PIECE OF GRAVEL OR DEBRIS. THIS HAPPENED ON A SUNNY DAY WHILE DRIVING 25 MPH DOWN A CITY STREET IN AMES, IA. SINCE THIS HAPPENED SUDDENLY WITHOUT ANY CAUSE, I BELIEVE THE ISSUE IS FROM A MANUFACTURER DEFECT IN THE WIND SHIELD.

AFTER MY FIRST LONGER DISTANCE TRIP I NOTICED A WINDSHIELD CRACK IN THE MIDDLE OF MY WINDSHIELD STARTING AT THE BOTTOM AND EXTENDING APPROXIMATELY 5 INCHES UP. MY CAR WAS IN A GARAGE A THE TIME. I WAS IN THE PROCESS OF SHOWING OFF MY "NEW CAR". LESS THAN 3000 MILES WERE ON THE ODOMETER AT THE TIME. AT NO TIME DURING MY DRIVE HAD OR HAVE I ENCOUNTERED AN OBJECT STRIKING THE WINDSHIELD, BUT DO FIND A SMALL AREA UNDER THE WIPER BLADES. I HAVE YET TO NOTIFY MY SUBARU DEALERSHIP OF THE CRACK. IT APPARENTLY WAS NOT NOTICED DURING A ROUTINE SERVICE APPOINTMENT. I DO NOT LIVE CLOSE TO A DEALERSHIP.

AFTER 3 MONTHS OF OWNERSHIP A LARGE ROUND CHIP HAS APPEARED ON MY WINDSHIELD. I HAVE NOT HEARD ANY ROCK OR DEBRIS WHILE MOVING OR STATIONARY. MY FRIEND HAS THE SAME CAR AND HAD THE EXACT SAME PROBLEM HAPPEN TWICE.

JUST UNDER 1600 MILES NOTICED CRACK EXTENDING FROM THE RIGHT HAND EDGE OF THE WINDSHIELD APPROX 6 IN. SOME FLAKING ALONG THE LINE. TOOK TO DEALER, SALES MANAGER LOOKED AT IT AND SAID IT WAS A STONE CHIP. HIS BOSS CAME OUT AND SAID IT WAS A STONE CHIP FROM 10 FT AWAY THEN A THIRD PERSON CAME OUT OF THE SHOW ROOM AND FROM 15 FT SAID IT WAS STONE CHIP AND TO JUST TURN IT INTO MY INSURANCE COMPANY. MY WIFE DRIVES THE CAR AND SAID THAT NOTHING HIT THE WINDSHIELD WHILE SHE WAS DRIVING. WAS TOLD THAT I HAVE TO HAVE AN OEM REPLACEMENT WINDSHIELD (WONDER HOW LONG THAT ONE WILL LAST) OR THE SUBARU EYESIGHT WOULD NOT ALIGN PROPERLY AND THEREFORE NOT WORK. I HAVEN'T GOT A COST FOR THE GLASS AND INSTALLATION YET BUT ALIGNMENT TAKES 1.5 HOURS AT $172.00 PER HOUR. AND IF THE TOTAL IS MORE THAN $750.00 IT COUNTS AS A DING ON MY INSURANCE. *TR

WHILE SITTING AT RED LIGHT, I HEARD A POP. AFTER EXAMINING CAR, REALIZED THAT THE WINDSHIELD HAD CRACKED NEAR THE REAR VIEW MIRROR. *TR

WE HAD A REMOTE START INSTALLED BY THE DEALERSHIP PRIOR TO ACCEPTING DELIVERY OF THE CAR. TWO DAYS LATER, THE CAR WOULD NOT START. THE CAR WAS COMPLETELY UNABLE TO START. THE SUBARU DEALERSHIP (SPORT SUBARU SOUTH IN ORLANDO FL) SENT A TECHNICIAN TO REPAIR THE CAR, RATHER THAN TOWING IT TO A DEALERSHIP AND REPAIRING IT THERE. THE TECHNICIAN CONFIRMED THE REMOTE START WAS DEFECTIVE AND REROUTED THE STARTING PROCEDURE. SINCE THEN, THE CAR MAKES A HORRIBLE NOISE ON COLD STARTS. THE CAR WAS TAKEN IN TO HAVE THE REST OF THE REMOTE START COMPONENTS REMOVED, BUT THEY CLAIMED TO KNOW NOTHING ABOUT THE SOUND. WE FEEL THESE REMOTE STARERS ARE UNSAFE AND LIKELY DAMAGING THE VEHICLE'S STARTER, AND POSSIBLY OTHER ELECTRICAL COMPONENTS. WE HAVE VIDEO OF THE CAR NOT STARTING AND THE ENGINE NOISE.

THERE IS A CHIP ON THE WINDSHIELD ABOUT 2 MONTHS AFTER I PURCHASED MY 2020 SUBARU CROSSTREK. I DO NOT KNOW EXACTLY WHEN OR HOW THIS HAPPENED AND HAVE ONLY BEEN DRIVING ON PAVED ROADS.

MINOR ROCK CHIP, NO LARGER THAN A WATCH SCREW, NEAR THE WINDOW MOUNT QUICKLY DEVELOPED INTO A 4-INCH CRACK OVER A PERIOD OF APPROXIMATELY 12 HOURS. ROCK CHIP OCCURRED ON CITY STREETS, MOVING NO FASTER THAN 40 MPH.

I WAS DRIVING AT 70 MPH ON SMOOTH INTERSTATE HIGHWAY WITH LIGHT TRAFFIC . THERE WAS A LOUD EXPLOSION. AFTER STOPPING IN A SAFE LOCATION, I DISCOVERED THE MOON ROOF HAD SHATTERED INTO TINY PIECES. I AM POSITIVE THERE WERE NO ROCKS OR STRUCTURES ABOVE..THERE WAS 1500 MILES ON THE CAR. THE SLIDING CEILING WAS CLOSED OR THERE WOULD BE SHATTERED GLASS ALL OVER THE INTERIOR. NO ONE WAS INJURED BUT IT WAS VERY DISTRACTING AND COULD HAVE CAUSED ME TO LOOSE CONTROL. THE MOONROOF GLASS MAY HAVE BEEN FAULTY. THE DEALER REPLACED IT AT NO COST TO ME.