5XYPG4A57LG6903412020 KIA SorentoL, LX, S

2020 Kia Sorento consuming 1.5 or more quarts of oil every 1,000 miles. Completing oil consumption testing with Kia dealer, which requires I take the car back to the dealer every 1k miles, times, so they can verify the oil levels. Last check, when issue was discovered, vehicle was down to only 1qt of oil after driving only 2k miles from previous oil change. Note: the lambda engine was initially included in the latest Kia class action settlement but was dismissed per the plaintiff’s attorney in that case. However there are numerous reports from a large number of 2020 Kia Sorento owners now with the same issue and running into complete roadblocks in terms of recourse as for most the issue does not begin until they exceed the powertrain warranty. Especially if they’re secondary owners and not the original owner.

Driver seatbelts randomly unlatches itself while operating vehicle.

Oil pressure light would come on and off, dealer said was probably the sensor got it replaced. Came back on the night I picked it back up.

I own a 2020 Kia Sorento. There is currently a class action lawsuit settlement ongoing. I have been informed that my 2020 Kia Sorento is not eligible while the settlement clearly states the 2020 Kia Sorento is included as part of the settlement. My Kia’s engine did not fail until after the settlement was finalized because I don’t drive a lot anymore and my mileage was just over a 100,000 miles when it started showing problems. It seems to be a new timeline for new claims and I’m still not allowed to file a claim for the same reason. I bought my car new in 2020. If you need additional information, please advise.

My Oil Pressure Switch is diagnosed as faulty by independent service center as well as Kia. Kia is denying coverage. I have found information that it should be covered. My check engine light shows an oil can light.

Office of Defects Investigation National Highway Traffic Safety Administration (NHTSA) 1200 New Jersey Avenue SE Washington, DC 20590 Subject: Safety Complaint – Premature Engine Failure Risk Due to Excessive Oil Consumption and Confirmed Cylinder Scoring – 2020 Kia Sorento Dear Sir or Madam, I am submitting a formal safety complaint regarding a 2020 Kia Sorento that is experiencing severe and abnormal engine oil consumption along with confirmed cylinder wall scoring. These conditions indicate progressive internal engine damage and present a significant risk of premature engine failure. The vehicle has been regularly maintained in accordance with manufacturer service recommendations. Despite proper maintenance, the engine began consuming excessive amounts of oil between normal service intervals. During inspection by the servicing dealership, visible cylinder wall scoring was identified within the engine. Cylinder scoring is a clear indication of internal engine wear and deterioration and can lead to rapid progression toward engine failure. Despite the confirmed presence of internal engine damage, the manufacturer has refused to authorize an engine replacement under the extended warranty program unless the engine experiences complete mechanical failure. The dealership has indicated that the vehicle must continue to be operated and monitored until catastrophic breakdown occurs before replacement will be approved. Requiring the continued operation of a vehicle with confirmed cylinder wall damage and abnormal oil consumption raises serious safety concerns. Progressive internal engine damage can lead to sudden engine seizure, stalling, or loss of power while driving, which creates a potential hazard for the driver, passengers, and surrounding traffic. Given the confirmed cylinder scoring and ongoing excessive oil consumption, I respectfully request that the National Highway Traffic Safety Administration investigate.

Oil is leaking from my car. The dealership said I would need to replace the engine. The car is only 6 years old.

Component/System Affected: UNKNOWN – suspected fuel system or related component due to strong gasoline odor. Vehicle is available for inspection upon request. What Happened: There is a strong gasoline odor specifically at the front driver’s side wheel well/tire area. The odor is also noticeable under the hood. The smell is present while the vehicle is parked (I had to move it out of the garage) and after driving. No visible fuel leaks or puddles have been observed under the vehicle. Safety Risk: Gasoline fumes create a potential fire hazard and pose a risk of accident. The odor is now also noticeable inside the vehicle, which increases concern for occupant safety. Confirmation by Service Centers: The problem has been reproduced and confirmed by independent service centers. Two separate auto mechanic shops inspected the vehicle and both confirmed smelling gasoline, but neither could identify the source of the odor or any mechanical defect. Inspections by Others: The vehicle has been inspected by two independent mechanics only. It has not yet been inspected by the manufacturer, police, or insurance representatives. Warning Lamps or Symptoms: No warning lights or dashboard messages have appeared. The only symptom is a persistent gasoline odor. Timeline: The odor was first noticed on 02/19/2026 and has continued since that date. Vehicle Information: 2020 Kia Sorento VIN: [XXX] Mileage: approximately 87,438 miles Used for local commuting to work and school. Vehicle is garage-kept and receives regular maintenance at certified auto mechanic shops. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine is burning oil despite all maintenance being up to date and having fewer than 80k miles. Kia of Duluth Service Center checked the oil and said levels were good on 12/31/25. Fewer than 30 miles were driven and it was brought back to the dealership service center on 1/2/26 and diagnosed with total engine loss due to oil starvation. The extended warranty company (JM&A) are denying coverage because the engine failure is due to lack of oil. They have inspected the vehicle. No warning lights ever came on and this is the second time that this issue has been addressed by Kia of Duluth. The engine could have easily overheated and caught on fire or lost power on the road.

To the Office of Defects Investigation, I am submitting this formal complaint regarding NHTSA Recall 22V703000 (Kia Recall SC249) involving my 2020 Kia Sorento (VIN: [XXX] ). This recall identifies a fire risk due to a potential electrical short in the tow hitch harness module. The recall notice specifically warns that a vehicle fire may occur while parked or driving. After receiving the recall notification, we made multiple attempts to schedule the required repair with Pompano Kia, the authorized dealership in our area. Despite repeated efforts, we were not provided with a confirmed repair appointment, and the recall remained incomplete. On [1-19-2026], before the recall remedy was performed, the vehicle caught fire while being driven on a highway in Florida. The vehicle became fully engulfed and was declared a total loss. Law enforcement and/or fire services responded. The incident appears consistent with the fire risk described in the recall. Following the incident, we visited the dealership to report the fire and the unresolved recall. We were told the matter would be reviewed and that we would receive a follow-up call. No follow-up was received. Attempts to contact the dealership through publicly listed email addresses resulted in delivery failure notices. According to NHTSA records, this recall affects tens of thousands of vehicles nationwide. We are concerned about: • Timeliness and availability of recall repairs • Dealership accessibility and communication • Risk to consumers when recall remedies are not completed before failure occurs We also attempted to consult several attorneys regarding this incident. We were advised that due to the volume of recall-related fire cases involving this manufacturer, representation may not be feasible unless severe bodily injury is involved. This further raises concern about the scale and seriousness of the issue. We respectfully request that NHTSA review: • Whether recall 22V703000 is being remedied INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I bought a Kia 2020 from Long Lewis 3 days after i got it the check engine light come on, I called and told them, then around the 5th day black smut started covering the back of the suv, and i was smelling a burnt oi; and antifreeze smell, took it to a shop and they pulled the codes and one code was P045600 and another was P074100 then airbag codes, not even a month it started jerking they told me to bring it in so i did, he said they cleared the codes and was gonna fixed the evap, i asked about the torch converter and he said that must've been a code from the history but it wasn't, it did have a history of the code though, and i asked about the black smut on back of the vehicle he said nothing they can do about that and said fixing the evap may fix it, but sometimes it smells like it's on fire, and jerks

Check engine light came on indicating a problem with cylinder 4(P0304). Replaced all spark plugs and coil pack to no avail. Car still struggles to accelerate even though light has went out. Especially noticeable at higher speeds.

Oil consumption, causing 8 spark plugs and dangerous driving. Refusing to cover under warranty.

My engine light is on. Codes show cylinder 4 misfire. Code P0304. My vehicle slows down while driving. It takes time to excelerate to a reasonable speed. My vehicle is becoming harder to start each time. I purchased a new battery and replaced spark plugs to no avail. I’ve been told from several mechanics that my engine is bad and needs to be replaced. Kia has refused to replace my engine or help in any way and I feel this is something caused by the manufacture. Others have had the same issue. The vehicle is burning oil and I have practically had to stop driving the vehicle. It is my only means of transportation. I have 113,000+ miles.

The engine check light is on and the car is using more oil than it should. I had the oil changed and had to add quarts before 2000 miles. I called Kia and was told my VIN is not part of the recall. I got an inspection and Cylinder 2 is misfiring and has low pressure so the entire engine needs a replacement.

The engine began leaking and burning oil, and general engine issues.

I was driving 2 minutes away from my house and all of the sudden every warning light on the dashboard came on, billowing smoke started coming through the vents. I immediately pulled in a random driveway, as I was turning I. I heard a loud pop. I shut the car off immediately, jumped out. As I looked at the front of my car, flames were coming from the bottom front. I ran up to the house, the man of the house came out with a fire extinguisher. He put out the flames underneath, asked me to pop the hood, I did so and he put out the flames underneath the hood. As I was waiting for a tow truck, I seen a shiny object at the bottom of the vehicle, I pulled it out. It was a wrist pin from the engine. I also noticed a ton of fluids poured out in the man’s driveway. I had the vehicle towed home and contacted Kia and my insurance company. My case was escalated to Kia corporate and Elizabeth Barooni contacted me. She promised to tow my vehicle to the dealership of my choice, get me a rental car, pay any out of cost expenses and repair the vehicle. The vehicle only had 75,000 miles on it. After all her promises, she never contacted me again. I have tried to contact her and a Kia number called me, I answered they hung up on me. I called the number back and it was James Hope, an employee who works at Kia America Corporation. They have not returned my call since around Christmas. I also contacted GEICO, my insurance company, they sent out a adjuster, they denied my claim. They stated that all of this was caused by mechanical failure, they put on the claim that Kia is known for these issues and they will not cover it. I still remain without a vehicle and Kia Corporate has completely ignored me after making promises to help.

Around 100,000 miles I noticed that my engine was going through a lot of oil. Every time I would get an oil change, I would ask why and they stated that these Kia engines after hitting 100,000 start to burn oil fast and about every 1,000 miles you have to add a quart of oil and go from your normal every 5,000 mile oil change to every 3,000 mile oil change. Some times the oil light would blink but some times it wouldn't. I had a mechanic double check this and he confirmed and said nothing you can do they are just like and he sees it all the time. I kept up with my oil changes every 3,000 miles and every week and a half checking the oil. Around 134,000 miles or so on 11/28/25 at 4:30am I was driving and all of a sudden my car was driving weird and shaking. Soon the engine light came on. The oil light this entire time never came on. I pulled into a Target parking lot an noticed there was no oil in the car and it went through 5qts in a week and a half. I added 4 qts oil to the car and waited for the mechanic shop 1/2 a mile to open up at 7am. The inspected the car and said a cylinder was blown and to drive slow and get it home and just park it and a new engine is needed. I called my mechanic and he came by the house and he looked and it to see if he could fix it and no luck but said that Kia did have recalls on their engines and to fight it. I called Kia and they didn't deny recalls on some cars but not mine. They advised me to do a claim to get help to get the engine on a recall. The car has not been driven since then and remains in the garage and is in perfect well kept condition otherwise.

The oil pan got a large crack in it right by the plug

To Whom It May Concern, I had a horrible experience with my 2020 Kia Sorento and I can't seem to get anyone to respond to me. This very upsetting. My VIN number is [XXX] , my vehicle only had 75,000 miles on it. I kept up with all maintenance, oil changes, checking oil on a regular basis, checking all fluids, including antifreeze, brake fluid as well. I was driving on a clear day, no snow, no rain, no traffic, country road. I was going about 35 MPH and all of the sudden every light that I could possibly think of came on my dashboard, within 30 seconds of that I heard a very loud pop and smoke barreled in through my vents. Obviously the smoke made it a struggle to breathe and definitely is not good for mine or my children lungs. I immediately pulled into the first driveway I seen. This took 5 seconds from the loud pop and the smoke through the vents, actually not even 5 seconds. I jump out of my car and see a fire under my hood. I immediately run up to the house of the driveway I pulled in. Fortunately, the man of the home, seen what was happening, ran to his garage, got a fire extinguisher and put the fire out. I look under the car. I seen something very shiny lying on the ground, right under where the fire was. It was piston cylinder piece This explains the pop, the fire and nearly every fluid that was in my car now on the ground. Oil, antifreeze and brake fluid were all now spilled in this man's driveway. I called Kia and reported the incident, they stated there were no recalls on my vehicle, according to the VIN number. They also stated the year 2020 did not have recalls, like the years leading up to 2019, stopping at 2020 and then resuming at 2021. Elizabeth from Kia America Corp made promises she didn’t keep by stating they would tow my car to Kia dealership and give me a rental. She promised to make it right and was caught lying, she never contacted the dealership. Elizabeth’s phone number [XXX] . Please help me, my kids and I need a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car is in shop 3rd time 2020 sorento with 2.4l thete ii gdi engine. In May e went in p1326 code of death, knocking and blinking light. They put a band aid on. Back in September more issues, oil gasket valve cover and 4 spark plugs. Another bandaid, westarted seeing oil, I thought we were nuts because it was just fixed. Check engine light cane on, read 4th spark plug shot that they put in on 9/25. Tatvfirst rried sating 300 for plug and done. Then day after head mechanic says we need a new engine but all receipts not available. They're not filing a claim for an engine, these engine are blowing up and failing everywhere they just haven't gotten to year 2020 yet in law suits or settlements. When p1326 originally happened we were on the highway and it just decellateared and loud knock! Luckily we were okay and got over fast. With each issue car was immediately brought back to the Kia dealer, the sane dealer I bought the car new off lot in 2020.

I wanted to add to a previous claim I had already submitted, I found an item that had fallen out of my engine, I don't know if I can submit a picture on here but I will try.

I have placed below what I have sent to Kia company.

I was driving my vehicle and all the sudden all the lights on my dashboard came on, I am going to try and remember exactly which ones came on. The engine malfunction light, the ABS light, the battery light, the EPS light, the oil light, there were more lights that came on but I don't know the exact name of it. Then I heard a pop, smoke pouring through the vents, this all happened within 30 seconds. I quickly pulled into a driveway, there was a flame coming from beneath the hood. I ran up to the person's house. I was ringing the doorbell, they instantly seen what was happening. The male owner of the home came running out with a fire extinguisher and put out the flame. I kept up with all the maintenance of my vehicle, oil changes, making sure everything was up to date. All the oil had poured out of the vehicle some a little on the road around the same time the lights came on and I heard the pop and in the rest in the driveway. I didn't know what to do so I called Kia to report it, then I called triple A and they refused to tow it. I called a random tow truck driver who was kind enough to tow it back to my house. The person at Kia told me to tow it home and they would send out an inspector, I'm still waiting for a response. My vehicle only has 75,000 miles on it and nothing was wrong with it. I've never had a car just start on fire before. This is so upsetting because I am a single mother of 3 children, with a single income. I am an RN and it is my only transportation to and from work. I truly hope someone rectified this situation.

The contact owns a 2020 Kia Sorento. The contact stated that while the vehicle was parked, the contact noticed a small oil leak on the ground underneath the vehicle. The contact checked the oil level and added a quart of oil to the engine. The vehicle was driven approximately 50 miles. The contact parked the vehicle and checked the oil level again. They noticed that the oil level was low and added another quart of oil. No warning lights were illuminated. The vehicle was driven another 15 miles, and the contact stopped at the grocery store. The contact stated that while attempting to restart the vehicle, the contact noticed a clicking sound, as if the engine was attempting to start. The contact continued, stating that the vehicle failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed with complete engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that there was no warranty on the vehicle. The failure mileage was approximately 151,025.

the car the engine wast the oil in 1 week that every weeks it has problem in the ring of the engine , we just buy the car they tell us it has it had guarantee talking to the bank and the where I buy the car it don't show . it has a bad smell of wet and burnt oil ..

The contact owns a 2020 Kia Sorento. The contact stated that for approximately a month, while driving at various speeds, the vehicle started jerking abnormally. The contact stated that the jerking stopped while accelerating. The vehicle was taken to a dealer, and the vehicle was not diagnosed; however, the mechanic test-drove the vehicle and stated that the failure might be associated with the transmission. The contact stated that after visiting the dealer, the check engine warning light illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 97,085.

My car is burning excessive amounts of oil with no leak

The contact owns a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the headlights became inoperable. The blinkers and the radio were inoperable for several seconds before returning to normal function. The contact stated that the failure had occurred several times while the contact and the contact's wife were driving the vehicle. The contact stated the failure was a major safety hazard, especially while driving at night. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The dealer was made aware of the failure; however, the contact was required to pay a fee for a diagnostic test. The manufacturer was not made aware of the failure. The failure mileage was unknown.

My headlights went out completely and without warning on a dark highway. No brights or even the orange running lights. Not even the front hazard lights would go on. There was no warning until after they went out. I pulled over as best I could but there was very little shoulder and semi trucks speeding past me at 70 mph about a foot away from my car. There was a ditch about a foot to the right. I stayed in my car and turned the interior lights on until after highway patrol officer escorted me to a safe turn off. Thankfully my rear hazard lights were working. My husband had to drive a hour to come pick me up. I got home 3 hours later than originally planned. I talked to a mechanic who said it was likely a fuse that went out. I asked him why there was no warning and he said the warning for the lights is likely on the same fuse as the lights! How is that helpful?! We weren’t able to find the right fuse late at night in the dark, so we had to leave it on the side of the road about 60 miles from home until we could go to an auto parts store and drive it home in the daylight. It was a very dangerous situation. I could have been killed.

Burning oil at dangerous rates. No leak yet having to refill oil weekly. Burning at a rate of 2q per 1k miles. Car currently has 95k miles and has had regular oil maintenance until this issue began a few months ago. This is a frequent issue with the 2020 Sorrento.

The engine is consuming oil at a rapid rate that could be potentially dangerous. This is happening to other people with the same make and model as well.

The contact owns a 2020 Kia Sorento. The contact stated that while driving on several occasions at various speeds, the vehicle consumed an excessive amount of engine oil. The contact stated that on several occasions, there was no oil or low oil in the oil pan. The contact stated that oil needed to be added to the vehicle daily. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

Vehicle Information: Make: Kia Model: Sorento Year: 2020 VIN: [XXX] Mileage: ~80,000 miles Complaint Summary: I am filing a complaint regarding excessive engine oil consumption in my 2020 Kia Sorento. The vehicle burns oil between regular oil changes, requiring frequent top-ups. There are no visible leaks, and this consumption poses a serious safety risk, including potential engine failure or fire hazard. Detailed Description: I purchased the vehicle used from a Kia dealership. I requested an oil consumption test from the dealership, but they refused, stating the vehicle is out of warranty. I contacted Kia Consumer Affairs, and they also refused to authorize the test or provide assistance. This engine issue is widely reported by other owners of the 2020 Sorento and similar Kia vehicles, particularly those with Theta II / GDI engines, which are known for oil consumption problems. The vehicle has approximately 80,000 miles, and the oil consumption is significant enough that I must frequently add oil between changes, creating a safety concern. Actions Taken: Requested an oil consumption test from local Kia dealership — refused. Contacted Kia Consumer Affairs for assistance — refused. Maintained detailed records of oil use and maintenance. Request: I request that the NHTSA investigate this oil consumption issue for my vehicle and the 2020 Kia Sorento model line. I also seek guidance on any recalls, service campaigns, or safety actions related to this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My engine has started to burn excessive amounts of oil causing the oil light to flash. I took the car to the dealership and was told that it is a known defect in the engine and that if the car has over 100,000 miles they would recommend getting rid of the car because it could not be fixed and did not qualify for a new engine like they were putting in older models. The dealership said that they had told 9 other families the same thing as me in the last 2 weeks. Apparently the oil flows back into the combustion chamber and ruins the engine and there is no way for the dealership to know until a warning light comes on. Hard to believe since they know there is a major defect in the engine.

My 2020 Sorento has ALWAYS had regular maintenance , very well taken care of. Started using oil around 80,000 miles, around 98,500 it misfired while driving to work and we were told it was the coil pack and spark plugs needing changed. Ran good for 3 1/2 weeks and we had to change another spark plug. Was told this was “ normal” 1 month later and I’m stuck on the side of the road broken down with no power cause the engine quit. By that time we were over 100,000 so Kia said they wouldn’t cover it. Paid to have a new engine put in. Seems like this is a going thing for this make and model. It needs a recall ASAP. It put us in a terrible financial crisis as it was our only vehicle.

The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 30 MPH, the contact attempted to use the horn, but the horn failed to operate. The vehicle was taken to the dealer, who replaced the horn. Approximately a week later, while attempting to use the horn, the failure recurred. The dealer was informed of the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 71,188.

Kia Sorento has a well documented engine failure. The issue starts with the vehicle consuming engine oil. Subsequently the connecting rod bearings fail resulting in severe engine failure. This happens even with regular oil change maintenance. I experienced that with this vehicle. Kia was contacted but said this vehicle's vin did not fall under the list of affected vehicles in their class action lawsuit

I REALLY DONT REMEMBER THE DRIVER IMPACTED THE FRONT DOOR AREA OF MY VEHICLE.

Oil consumption issues started around 60k miles took to dealer for consumption test failed it, they decarbonized my piston rings. I returned around 85k miles with the same complaint for oil consumption the dealer did the test I returned they said I passed. I am constantly having to put oil in my vehicle about 2 quarts every full take about (379 miles) the piston rings are causing my spark plugs to be oil fouled Kia knew this and pushed me out the door. Now my car is constantly misfiring and the engine is slowly dying with only 117k miles on it and 5 years old.

The engine oil level drops from "Full" to "Low" after driving approximately 2,000 miles. I have visited three different auto repair shops, including an official Kia service center, but none of them could explain the reason for the oil loss. They all acknowledged the issue but said they don't know what is causing it.

My 2020 Kia Sorento engine light came on and not able to accelerate more than 40 mph. The code when I went to an auto repair shop says knock signal range/ performance. I had it reset by the mechanic and the engine light still on. The engine is also eating through oil very fast. We have to fill the car with oil frequently in between oil changes.

I wasn't in a car accident or anything but my engine is burning oil more then it should like I have to add oil (1 1/2 quarts of oil) every week to my engine and most times when i am driving my car I smell burning oil like its burning inside of the car somewhere and I think that my car is about to caught on fire or just go out. I went up to the kia store to let them know what has been going on and they are telling me that there is nothing that they can do about it, I haven't had this car for a year yet I got this car last year in September they told me that there was nothing wrong with my car, I have 128,000 miles on my car and I just don't know what to do at this point I owe 13,900 on the car. I see that there has been recalls on the kia Sorento's engine before and I even told the dealership about it too and they still told me that there is nothing that they can do, this all start January of this year and I have been fighting with kia over this since then. My car is just a ticking bomb before my engine jsut gives out and I don't know when that will be but I just want to get this fixed and i dont have 5,000 to replace the engine and Kia also told me that they can't replace it either so I'm hoping that this might help me in some kind of way.

The contact owns a 2020 Kia Sorento. The contact stated while driving at approximately 55 MPH, there was white smoke coming from under the hood. The contact stopped the vehicle on the side of the highway. The contact had recently had an oil change completed at an independent oil replacement shop. The contact called the shop, and a technician was sent to the location. The technician checked the engine oil level and stated that there was no oil on the dipstick and added four quarts of engine oil. The vehicle was repaired; however, the contact stated that the vehicle had started to emit white smoke from the engine compartment and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the vehicle needed an engine oil flush. The vehicle was repaired but the contact stated that the failure reoccurred. The vehicle was not taken back to the dealer or an independent mechanic. The vehicle not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.

The Kia was using to much oil, the engine light came on and it’s the cam shaft sensor…just got it replace but still doing the same thing as the RPM’s is fluctuating …

Driving down the highway normal conditions at 60 mph and sunroof exploded out. Very loud noise and pulled off of highway . Found sunroof was shattered. no cars were around at the time and nothing hit the roof to cause it .

Engine was in limp mode after having the KBS software earlier this year installed. Engine is currently at 115,000 miles, oil has been changed consistently. The engine has been consuming the oil and burning it fast, where I need to add oil constantly.

I am currently making very expensive car payments for this car and was not informed this car was on recall. I pay 375 every other week. And I have been having electricitial issues. I was seeing about some short of reimbursement.

I have 105k miles on the vehicle. My vehicle is burning oil between oil changes, so much so that there is no oil on the dip stick. There is a recall for kia engine's doing this but mine is not listed. I owe 3500 dollars for payoff and am now faced with buying a new vehicle or replacing the engine myself because it just happened out of warranty. If this is a know issue with these engines it needs to be remedied.

Complete engine failure while traveling on the highway with no warning. No check engine lights came on. Engine started knocking and would turn off when traffic came to a stop. As I was in a construction zone, I had no safe space to pull over. Car ran this way for about 10 minutes until I could safely pull over. It then would not restart. Confirmed to be complete engine failure. Oil change had just been completed three weeks prior. There are only 73k miles on this vehicle.

What component or system failed or malfunctioned, and is it available for inspection upon request?-- Engine, yes it is How was your safety or the safety of others put at risk?-- the car will begin to sputter and will even randomly turn off Has the problem been reproduced or confirmed by a dealer or independent service center?-- Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?-- It was inspected by a mechanic at multiple repair shops Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?-- not before I started having issues, the check engine light is on now and it came on at around 130,000 miles

The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.

What component or system failed or malfunctioned, and is it available for inspection upon request?- MY CAR IS BURNING OIL AT A RATE OF AT LEAST 1 QT PER 1K MILES How was your safety or the safety of others put at risk?- DRIVING A CAR WITH INSUFFICIENT OIL COULD LEAD TO ENGINE FAILURE OR FIRE. I DRIVE MY [XXX] DAUGHTER AS WELL AS MYSELF AND FAMILY IN THAT CAR ON A DAILY BASIS. THE CAR COULD LEAVE ME STRANDED OR CAUSE A FIRE. I AM AFRAID TO DRIVE IT AND THEREFORE HAVE NOT DRIVEN IT. I AM CURRENTLY WITHOUT TRANSPORTATION DUE TO THIS ISSUE. I WILL NOT RISK MY FAMILYS SAFTEY. Has the problem been reproduced or confirmed by a dealer or independent service center?- YES THIS IS A KNOWN ISSUE BY KIA AND MANY VECHILES WITH THE SAME MAKE AND MODEL HAVE BEEN RECALLED. 2 INDEPENDANT SERVICE CENTERS HAVE CONFIRMED MY CAR IS BURNING OIL AND IT IS UNSAFE. KIA HAS ALSO CONFIRMED IT IS BURNING OIL. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -YES KIA PERFORMED AN INITAL OIL CONSUMPTUPN TEST WHICH IT FAILED, BUT REFUSE TO DO ADDITIONAL TESTS/REPAIRS DO TO SERVICE RECORD DOCUMENTATION. I AM STILL WITHIN MY 10Y/100K WARRANTY BUT THEY WILL NOT COVER IT. IT IS A DEFECTIVE ENGINE AND IS A MANUFACTURER DEFECT NOT USER ERROR Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear- THE OIL LIGHT WENT OFF THE FIRST TIME IN DEC 2024 AND I IMMEDIATELY TOOK IT TO SHELL STATION. THIS WAS BEFORE I WAS DUE FOR AN OIL CHANGE. THEY TOLD ME I HAD NO OIL. IN FEB 2025 I GOT ANOTHER OIL CHANGE AT VALVOLINE AND WAS TOLD THE SAME THING. KIA CONFIRMED THE OIL CONSUMPTION IN APRIL 2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

According to the dealership diagnostic assessment, the engine has two holes in the block as a result of connecting rod bearing failure. My Kia Sorento engine is a V6. This is a known issue in the Kia Sorento 2.4L for which a recall/extended warranty was granted. The Kia tech service line is denying any assistance with repair/replacement of my engine exhibiting the same engine failure results as the 2.4L engine. The day the engine blew, the oil level was full prior to drive, on the interstate it began sputtering and rattling, the engine then made the sound of a pop or muffled explosion and the car ceased to run causing us to have to quickly divert across lanes of traffic to get safely to the shoulder. Once stopped, the car was noted to have a pool of oil underneath and would ceased to drive.

Blown headgasket coolant leak in engine

I was at a stop sign waiting for my turn to go and I got hit from behind

As I was driving down the street it sound like I ran over something but it was actually my engine failing, then caught on fire. I was able to pull over and used water bottles to let out the fire. My vehicle had to be towed to the repair shop because the engine wasn't able to restart.

My sorento was making a propellor type sound when driving up an incline. There were no lights on my dashboard. I took it to a Kia dealership as it is under warranty. They said my oil pan had gone bad and needed a new engine. Warranty company denied due to low oil, and ignored the metal shavings in the oil pan and maintenance records showing I’m up to date on oil changes. No check engine light on. What would have happened if I continued to drive? It appears this is a recurring problem with Kia. I have the lambda engine V6

[XXX] while driving down the highway the vehicle started to stall and shake significantly, while exiting the highway then and only then did a check engine light and oil pressure light. The safety of myself as well as my husband and 4 kids was put at risk b y the fact that it was during the solar eclipse, and our area highways were bumper to bumper traffic. With multiple accidents already happenening in the area. Had we not safely been able to exit the highway ourselves as well as any other individual around us could have been in imminent danger of a serious accident. The problem has absolutely been confirmed by Larry stovesand kia as well as sales automotive. The vehicle has not further been inspected. As kia stated it is a cylinder 4 misfire requiring a total engine replacement. That they state is not covered under warranty (exceeded miles) or class action that includes kia sorentos up to year 2019. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Kia Sorento. The contact stated while driving at an undisclosed speed, the contact heard a loud knocking sound before the engine seized. The vehicle was started; however, the vehicle failed to respond as intended. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000.

1) The headlights went out along with the rear taillights. 2) Could have caused a crash. 3) No. 4)No. 5) No. Someone had to tell me the break lights were out and then we noticed that the headlights were also out as well. We notified the kia dealership of the problems and were told that a diagnostic of the problem would cost $150 plus repairs.

All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was informed at routine maintenance that engine was burning oil. This was an issue since I purchased vehicle at 16k miles. Shortly after 80,000 engine spontaneous started knocking. I had it towed to the dealership that confirmed it was a spontaneous engine failure.

We bought a brand new 2020 Kia Sorento on [XXX]. A little after a year we started to notice noises from the wheel hubs. Kia has replaced the tires thinking that was the problem, but it failed to be fixed. We have replaced Rotors, wheels, hubs and bearings but the problem persists. The last facility that replaced all 4-wheel hub bearings assembly said that since we have brought the vehicle to 4 different locations and the problem persist that we should write a complaint to nhtsa.gov. We feel unsafe to drive the kia due to the noise which is very loud. There are no warning lights on in the vehicle. The car is available for inspection upon request. We don't know what else to do or where to go from here since not even the Kia dealer has been able to correct the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 11/19/2024 I was driving when my Kia begin to sputter and lose power, and the check engine light came on. I was on an interstate so I exited and pulled over, after paying 400.00 in tow fees it was determined my engine had failed with only 126,291 miles. I never had any indication of problems with my engine it happened in the blink of an eye

I have noticed at around 36,000 miles excessive oil consumption and knocking sound in the engine.I know the have this problem with older models, but you get the push around from dealership and Kia corporate. Thanks

The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 53- 55 MPH, the contact suddenly noticed that their surrounding drivers were honking for her attention. Eventually, another nearby driver notified the contact by pointing down and yelling out "fire". The vehicle then stalled and the contact was able to use its momentum to coast to the side of the road where the vehicle then completely came to a stop. The contact exited the vehicle safely. The police and fire department had arrived and extinguished the fire. A police report was filed. There were no injuries sustained. The vehicle was towed to the insurance company. A dealer was not contacted. The manufacturer was made aware of the failure and sent a certified mechanic and an inspector from the manufacturer had been sent to inspect the vehicle. The manufacturer was notified of the failure and confirmed the origin of the fire was caused by an engine failure. The failure mileage was approximately 58,325.

Two weeks ago the engine started to consume oil excessively. I had to add 1/2 quart of oil, just to have it above the low level. Last week I added 1/2 quart oil, after driving in the city a few hundred miles. There were no visible oil leaks noticed by the dealership's technician. The SUV has only 37,000 miles, and all the maintenance was done at the KIA dealership.

The engine light consistently comes on and off. When you go to diagnose problem it would read- because the engine light would stay on. Two mechanics looked at it, and are saying it’s a failing fuel pump. And it’s not working correctly. The car just shut off and stopped working while exiting a busy freeway. Just cut off in the middle of the exit/road.

I was on the freeway and I needed to accelerate to get over and I pushed on the gas and the car would not accelerate at all I could not get the vehicle to speed up it was stuck at 40 I had gotten the gas pedal to the ground and no acceleration the RPM were jumping up but the miles per hour were not so I I tried to let it drop down in speed and then tried to accelerate again and at that point I could not get the vehicle over 60 I pulled over turned off the vehicle waited and then restarted it and tried to continue on to the freeway and the car would not go over 60 miles per hour. I had my car towed to DCH Kia of Temecula where they had my vehicle over 2 weeks and proceeded to say they couldn’t find any errors or codes to see what was wrong with it and said it was intermittent and had me pick up my car I picked up my car and when I went to get on the freeway once again with my daughter in the car and vehicles behind me I went to accelerate to get on the freeway and the vehicle would not pick up I could not get my car to go over 40 miles per hour once again and I had a car behind me almost hit me and start honking at me with my kid in the car I had to pull off the freeway because I was causing traffic to back up my car wouldn’t accelerate and it had to be towed back that Monday to the dealership they continue to have the vehicle for another 2 weeks and said they hooked it up to a a flight recorder and drove it and no one could find and thing wrong with it so I picked it up after 2 trips to the dealership and 1 month with out my car and no one can I find anything wrong with it yet I google it and there are multiple recalls on other 2020 Kia sorentos that have acceleration problems but the Kia dealership told me they never heard of this. I once again had it happen at 80 miles per hour tonight and it got stuck this is very unsafe and can cause a catastrophic accident.

Brought the car in April 1st for oil consumption, was told to bring it back at 1000miles for oil consumption test. Drive the car for 700 miles and it started to sputter while driving on expressway. Car died and was smoking. Checked oil level and it was at L on dipstick. Kia is saying it is the fuel injectors and are still not taking care of the oil consumption. Was told fuel injectors are not covered under warranty and that I have to do another oil consumption test after injectors are fixed. I am terrified to drive this car knowing the engine could seize and I nearly got into an accident going 60mph on 4/25 when fuel injectors went.

While driving down the road my 2020 Kia Sorento died in traffic leaving me sitting in a stalled vehicle while traffic resumed around me. I had my vehicle towed to our local Kia Dealership and they told me that the engine was seized

Hi, Please this Kia Sorento 2020 LX model of mine has a problem with glow relay. I just saw my check engine light on my dashboard when my mechanic checked for me it was confirmed with the OBD equipment to be a glow relay causing that. i have used my vehicle for only 2 years after purchase. Kindly recall this to be fixed for all users of this vehicle year model. Counting on your usual assistance and support. Thanks

MY STEERING WHEEL IS MAKING LOUD CLUNK NOISES AND THE STEERING WHEEL IS SHAKING I AM UNABLE TO DRIVE MORE THEN 20 MILES PER HOUR AND IT FEELS VERY UNSAFE

My vehicle developed an unexpected oil leak, when the oil plug worked itself loose, and then fell out, resulting in a catastrophic engine failure (and subsequent $11,000 engine replacement). Upon taking it to a nearby mechanic, he discovered the plug sitting in the splash shield. The sudden loss of engine power, on the highway, created a traffic hazard for myself, and the other motorists around me; fortunately, I was able to maintain control of the vehicle, and move it to a safe location. The problem has been documented several times to the NHTSA, as well as several other organizations related to vehicle maintenance, specifically oil changes and services. There were no indications as to an oil leak, prior to the plug falling out entirely, and a cloud of black smoke billowing out from behind my vehicle.

While driving my 2020 Kia Sorrento at low speeds, my brakes will lock up on me, and it sounds like metal to metal. Rubbing, I was almost rear, ended because of it. It feels like a very hard grab. This is happened quite a few times and I am a commuter so it’s very scary not knowing when this is going to happen.

The vehicle was not even 3.5 years old, it had been serviced in February 2023 and there was no warning before the fire began. The vehicle stopped accelerating and I immediately pulled over. The fire began as soon as I stopped the car and the vehicle was engulfed within minutes. My daughter and I were in the car. We barely escaped before the vehicle was on fire. I did not have a vehicle hitch on the vehicle and this was unrelated to the vehicle recall notice that I received several weeks after my incident.

While driving on a paved highway, very light traffic in the early afternoon at approximately 65 miles per hour the sunroof on my vehicle suddenly and violently exploded spraying shards of glass everywhere. The "explosion" caused me to veer from the roadway and momentarily lose control of the vehicle. My safety as well as my 2 (two) passengers were placed at risk. Damage to my vehicle is substantial and both of my passengers complained of bits of glass in their eyes.

The engine overheated passed the point that the radiator could keep it cool and cause the radiator to crack and explode

While driving on freeway, approximately 70mph, on my way to work, I all of a sudden without warning was unable to control my vehicle with the steering wheel. Somehow I seemed to have lost control of the steering wheel and the vehicle spun around. I could have collided with another vehicle or could have been hit by oncoming traffic, but thankfully I was not near to any other vehicles at the time of incident. I was unable to drive it afterwards as the entire back left wheel was completely detached. I had to get the vehicle towed back to my house then eventually to Kia. Kia will not admit faulty equipment although that is the only explanation of the incident that happened on the freeway. The entire left rear suspension system has to be repaired. ALthought there are no signs of a collision with the vehicle, Kia and the extended warranty company is attempting to place blame on me being in a collision, which is 100% inaccurate.

Burning oil and no warning lights come on for low oil, had the car looked at and was told that there are no leaks. Mechanic also told me that it is the piston rings and that he has had other customers with the same experience and was told that kia is honoring the engine warranty even though the car is out of warranty, but will not fix mine.

Engine light came on flashing and vehicle losing power. Took to Kia Dealership and told there was a rod bearing malfunction.

While adding the anti theft software to our 2020 sorento they short circuited the BLM which is the brain box for the vehicle. They have had the car for 4 weeks now and they say the have the part on order but they do not know when the part will be sent. In the mean while they are making us pay for a rental car on our credit card until the part comes in and then will reimburse us.

I had my recalls on my vehicle completed by a kia dealership and need that to reflect in your system for my vin so I can ship my vehicle due to military permanent change of duty station orders. I will be shipping my vehicle on 31 May 2023 and need this resolved prior to doing so. Please assist ASAP. Thank you!

This morning, I had the software upgrade patch applied to my 2020 Kia Sorento that was supposed to fix the potential theft issue. After that service appointment, I started a 2 hour road trip. We stopped for gas and when we went into the store, I noticed that my car was not sounding the horn when I hit the key FOB twice like normal. I went back to the car and saw that the car was in fact not locked. I was able to lock the car manually, but had I not paid attention, someone could have snuck into my unlocked car. Later in the roadtrip, I needed to clean my windshield using wiperfluid and wipers. I sprayed the wiper fluid, but to my surprise the windshield wipers did not activate. I tried all the settings on the stick to activate the wipers, but they did not activate. I was driving 70mph on a highway and could not see. This was a huge safety problem. Luckily this was momentary as the speed cleared the wiper fluid. But had it been raining, I would not have been able to see which is unsafe for me, my passengers and those around me. Third, I noticed that my headlights were not working as expected. The Auto setting did not seem to be activating as normal. After playing with it, it appears that the Auto and Off settings on the lights seem to be switched. This is unsafe because drivers rely on that Auto setting to turn the lights on when it is necessary. They may think the lights are on when they are not and are not able to be seen by other drivers. By the time I realized these things, the service department at the dealership was already closed. I have tried to leave them a voicemail, but their phone is not set up to accept that. I have sent an email and will be calling them as soon as they reopen on Monday. There are no warning messages to tell the drive about these issues.

The contact owns a 2020 Kia Sorento. The contact stated that on multiple occasions while driving at various speeds, there was an abnormal burning odor inside the cabin of the vehicle. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches), however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact had rented a 2020 Kia Sorento. The contact stated that while driving approximately 65 MPH, both the front passenger and rear passenger's side windows exploded. The contact stated that there was no external cause to the failure. There were no warning lights illuminated. The dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired, and was returned to the vehicle rental company. The failure mileage was 4,537. The VIN was unavailable.

The contact owns a 2020 Kia Sorento. The contact stated that he recently purchased the vehicle and was made aware of NHTSA Campaign Number: 22V703000 (Trailer Hitches) upon purchase. The contact stated that the dealer provided the recall information however, the dealer did not inform the owner of when the parts were to become available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

No remedy to fix in over three months. Told not to drive car if installed

The forward collision warning system went off and instantly brought my vehicle to a stop in the middle of the interstate and traffic, causing me to be rear-ended. I was at least one car length if not more behind the person ahead of me.

Made a right turn wasn't going over 20mph wheel locked system went dead hit a parked car and my car flipped don't know why

The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery drained quickly after not driving the vehicle for several days. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.

The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There already is a recall for my problem, NHTSA Recall #22V703, but Kia has refused to honor the recall after my vehicle electrical wires started burning, exactly as warned in the Recall. Kia asserts that the trailer hitch and wiring was not installed by Kia, but in fact it was installed by a Kia Dealer.

Friday 12/16 car was being driven at 55 MPH on a rural road with no traffic around it when the Panoramic Sunroof exploded. Very loud boom and my wife thought she had a blow out. Immediately pulled over to check the vehicle. No tire or body damage was found until she looked on top of the vehicle. Total back panel of the Sunroof (over the back seat area) had shattered and appeared to be raising up in the middle of the glass. She had no other options so she drove the car on home. As she drove home glass fell down onto the sunshade as the glass came apart. I have reported the incident to Kia Consumer Assistance and Power Kia of Salem where we bought the vehicle but neither are responding to my request for them to fix the problem through the warranty program. Car only has a little more than 20,000 miles on it. Dealer Service Manager says he has never heard of such a problem but it only takes a google search to see that this happens often. Very dangerous if that sunshade had been open and I think this needs to be looked into.

The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2020 Kia Sorento. The contact stated that while the vehicle was parked, her daughter saw smoke coming out of the vehicle. The contact stated that as she opened the vehicle, she saw flames on the front side of the vehicle. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. There were no injuries sustained. The vehicle was towed to a tow lot where it was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and sent out a field technician to investigate the cause of the failure. The manufacturer later sent a letter to the contact stating that the cause of the failure was undetermined. The contact associated the failure with NHTSA Campaign Number: 22V703000 (Trailer Hitches) as her vehicle was equipped with a trailer hitch. The failure mileage was approximately 26,000.

My problem is the "Emergency" key on the key fob. I've never had the problems with other fobs that I've had with this one. The other day I was in a food store and had my keys in my jacket pocket and I must have leaned forward and all of a sudden my horn started blowing fiercely. I heard it when it started because I was in the store and about 100 feet from my car. Several times I've accidently depressed the rear hatch button and it would go up. I feel these fobs are a great hazard because you may not be close enough to hear the horn, or notice when your rear hatch goes up. People could walk by and steal whatever you have in the back. I'm always worried when I leave my vehicle in a parking lot.

Driving back from vacation from California to Texas we smelled smoke and then within minutes of trying to pull over from highway the car was on fire. Got burt on my face and hand,second degree burn. CW

Unknown. There is a rattling noise coming from behind the steering wheel. I have it on video on 2 different occasions. I took my vehicle to a Kia dealer and had it looked at they cannot figure out the issue or hear it. It comes and goes and happens when I accelerate. I spoke to Kia customer service and they advised me to make a complaint on here.

The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 65-70 mph when another vehicle swerved in front causing them to rear-end the vehicle in front. The air bags did not deploy. The contact's vehicle, as well as, the other vehicle had been damaged. The contact sustained injuies to her head, neck, and back. The contact had a passenger in the vehicle who sustained abdomen and neck injuries. Medical attention was needed. A police report was filed. The vehicle was towed however it had not been decided if the vehicle was totaled. The vehicle had not been taken to the dealer as of yet. The manufacturer was not made aware of the failure. The approximate failure was 37,000.

MY DAUGHTER'S FATHER WAS INVOLVED IN A CAR ACCIDENT ON 12/17/2020, HIS VEHICLE FULLY ENGULFED RESULTING IN HIS DEATH

Here’s the deal, what I would is for the dealership to accept a fair trade of equal monthly payments on a new Kia Sorento 2022. So here’s the deal I have a 2020 Kia Sorento LX looking to do a even trade for a 2022 Kia Sorento, same monthly payments of 540. I’ve filed a complaint with corporate about a issue I’ve had with my current kia which it has had a issue running around 4k rpm in sport mode and won’t drop down below normal ranges until in smart mode when I brought it in for its routine maintenance they said that the transmission was just catching up to the speed? Well on February 11th my wife was driving my car and the car experienced a issue were the engine was loud and car was slow an couldn’t get above 60mph. My cars drive SyncUP got this error code Transmission Range Sensor Circuit Malfunction (PRNDLInput) (P0705), took it into kia east the next day, they claimed everything was safe and they couldn’t find anything wrong with it after having 3 techs look at it. On February 13th on Alabama highway going 70mph my blind spot collision warning came on, car made a clunking noise from the transmission, felt like we got hit, went from 70mph to 30mph. Completely unsafe, had to restart the car an seems to run normal for now but I do not feel safe in this car anymore. The same issue I got the second time was the same code that I got the first time, I have reached out on social media to see if others have had this issue since kia should have started a investigation to determine the root cause of this issue an have had another person step forward with the same experience. This is completely unacceptable and unsafe to have to second guess a vehicle that I was ensured would be completely safe after having it looked at. I’ve already contacted corporate about the issue, they are looking into it now. I have yet to hear back from the kia general manager, they are offering to trade the car in but yet have more negative equity on the car, how about a fair trade.

Was approaching a light at 40 mph when light turned green. Road was slightly wet. Applied break and it would not engage. Went thru red light and fortunately no car had started thru intersection. Pumped breaks snd they finally engaged but engine was not steady. Kind of up and down on speed 1/8/2022 at snot 4 pm

I was driving on the highway at 65 mph with other flow of triffid. As I was crested a hill, I had notice ahead there was emergency vehicles ahead about half-three quarter mile and I had let go of the accelerator. By the time I had looked down in front of me there was a vehicle that appeared to not have stopped due to not seeing any brake lights. By the time I realized the vehicle had stopped, I rear ended him. During the collision the was six people in the vehicle including myself. Me, my wife and four of our children. Ages 13, 11, 7 & 2. The 2 yr old was in a car seat. Out of the the 6 seatbelts that were buckled were dislodged from it receptacle. The 11 yr old daughter was flung to the front of the vehicle hitting her head into the dashboard causing a concussion and neck pain. The front facing car seat had its buckle dislodged but the 2yr old did not sustain any injuries. Both of them sitting in the 2nd row. The 13 yr old in the 3rd row, his seatbelt was dislodged and sustain bruising and scrapes on his right side of his face. The 7 yr old complained about his stomach, but his seat belt did not dislodge. And my wife had sustained bruising around her waist and a broken collarbone. Theses seatbelts should not have dislodged from its receptacles if the were clicked in. I always make sure that everyone has there seatbelts on before operating the vehicle.

The moon roof is not closing. When trying to close it, it makes clicking noises and goes slow to close but then just goes half way of less and opens all the way up. The inside cover is the only thing that closes. I’ve checked to see if any debris is stuck but nothing is there and I cannot close the window at all.

I was driving on my way to work and suddenly I heard a Boom and the car turn off, all the warning signs came on, no power steering while I’m driving at 45 mph. Few seconds later the car turns on by itself. All this while I was driving. I was so scared. There was other vehicles around me, I was afraid to hit them or them to hit me.

MY CAR STALLED AS I STARTED TO DRIVE. AS I STARTED TO PARK AGAIN IT SHUT DOWN. I WAITED A FEW MINUTES AND IT STARTED AGAIN. MY INTENTION IS TO GET IT TO THE DEALERSHIP ASAP.

I BOUGHT A BRAND NEW KIA SORENTO. AFTER ABOUT 7000 MILES I NOTICED CHUNKS OF RUBBER MISSING FROM MY TIRES. I CALLED KHUMO THEY TOLD ME TO TAKE IT TO KIA. I TOOK IT TO MY DEALER AND THEY DID NOTHING. NOW I HAVE 20000 MILES ON MY VEHICLE AND THE SAME TIRES ARE CUPPING. THIS IS GOING TO END UP WITH SOMEONE DYING AND I DO NOT WANT TO BE THAT PERSON.

TL* THE CONTACT OWNS A 2020 KIA SORENTO. THE CONTACT STATED THAT THE TRIM PIECE LOCATED UNDER THE WINDSHIELD REFLECTED A DISTRACTING GLARE FROM THE VENTS ONTO THE WINDSHIELD. THE CONTACT STATED THAT THE REFLECTION OBSTRUCTED HIS VISION WHILE DRIVING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 0.

VEHICLE STOPPED IN FRONT OF US ON A STATE HIGHWAY. I SLAMMED ON THE BRAKES. THE CAR FAILED TO STOP WITHIN REASONABLE DISTANCE AND PULLED HARD TO THE LEFT. CAUSING US TO STRIKE A CONCRETE WALL DESTROYING THE CAR AND MASONRY WALL. THREE OCCUPANTS SUSTAINED MINOR IMJURIES. BRAKES ALWAYS FELT WEAK BUT SINCE WE BOUGHT IT AS A NEW CAR WE DIDN'T KNOW ANY BETTER. UPON LOOKING OVER THE CRASH SCENE ONLY A SINGLE SKID MARK WAS OBSERVED FROM OUR CAR. IT APPEARS THAT THE BRAKES ON THE RIGHT SIDE OF THE CAR DID NOT ENGAGE OR THE ABS SYSTEM MALFUNCTIONED CAUSING ONLY THE LEFT SIDE TIRES TO BRAKE FULLY. I AM AWARE OF BRAKE ISSUES WITH THIS MODEL CAR AND IT MAY HAVE CONTRIBUTED TO THE CRASH. CAR WAS SEEMED A TOTAL LOSS.*DT

RIGHT REAR PASSENGER WINDOW CATASTROPHICALLY EXPLODED. RESIDENTIAL STREET APPROX 10MPH. BREAKING FOR STOP SIGN. TEMPERATURE 63F. OVERCAST. WINDS RELATIVELY HIGH(APPROX 20+ MPH). NO SIGN OF IMPACT. IVE HAD THE VEHICLE 7 MONTHS. COULD HAVE CAUSE OPTICAL INJURY IF A SMALL PASSENGER OR CHILD SEAT WAS IN THAT LOCATION. WINDOW SHATTERED INTO THOUSANDS OF SMALL PIECES COVERING 1/2 OF THE REAR SEAT AREA. NO PREVIOUS DAMAGE TO VEHICLE.

I HAVE A 2020 SORENTO THAT HAS ~9,000 MILES ON IT. I WAS DRIVING ON THE HIGHWAY WHEN THE ENGINE OVERHEAT CHIME STARTED GOING OFF AND THE TEMPERATURE GAUGE WENT HOT. I PULLED OVER AND CALLED FOR HELP, THEN TRIED TO GO A SMIDGE FURTHER UP THE ROAD. WITHIN 200 YARDS IT CHIMED AGAIN AND THE TEMP WENT HOT. PUT AN ENTIRE JUG OF COOLANT IN AND MY RESCUE DRIVER INFORMED ME THAT THERE WAS A TRAIL OF COOLANT POURING OUT BEHIND ME. THERE IS NO VISIBLE DAMAGE TO THE UNDERSIDE OF THE VEHICLE OR FROM LOOKING AT THE ENGINE WITH THE HOOD UP. WE WERE TOLD THAT DUE TO THE WEATHER (MIDDLE TN) KIA ROADSIDE DOESN'T HAVE ANY TOW TRUCK DRIVERS AVAILABLE, AND NEITHER DID MY INSURANCE COMPANY. A LOCAL TOWING COMPANY IS RETRIEVING MY VEHICLE TOMORROW AND TAKING IT TO THE KIA DEALERSHIP THAT I PURCHASED FROM.

THE ABS DOES NOT WORK CORRECTLY. WHEN I CONTACTED KIA THEY SAID THAT THE BRAKES ARE SUPPOSED TO PULSATE MY KIA DOES NOT DO THAT WHEN I HAVE TO SLAM ON MY BRAKES THE BRAKES DO WHAT I CALL SKIP WHERE MY FOOT IS USUALLY PUSHED OFF BRAKES AND STOPS BRAKING COMPLETELY. DUE TO THIS MY FAMILY ALMOST LOST OUR LIVES WHEN I COULD AVOID A DEER THAT RAN OUT INTO THE ROAD WHEN I WAS EVATUCATING FOR HURRICANE DELTA.

VEHICLE WAS PURCHASED AUG 2020. AS OF JAN 10, 2021 "CHECK BLIND SPOT COLLISION WARNING (BCW) SYSTEM" LIGHT CAME ON ABOUT 6 TIMES. IF THE LIGHT COMES ON WHILE DRIVING, THE VEHICLE FEELS LIKE IT DOWNSHIFTS. LIGHT HAS ALSO COME ON WHILE WAITING FOR A RED LIGHT. THE BCW SYSTEM WAS TURNED OFF THE LAST TWO TIMES THE WARNING LIGHT CAME ON. THE LAST TIME IT CAME ON WAS JAN 10, 2021 AT APPROXIMATELY 10:45PM. I WAS DRIVING ON A CITY STREET. THE BCW SYSTEM WAS TURNED OFF & THERE WERE NO VEHICLES NEXT TO ME. THE TRANSMISSION AGAIN FELT LIKE IT DOWNSHIFTED. I HAVE ATTACHED A PICTURE OF THE WARNING LIGHT THAT CAME ON ON JAN 4, 2021.

I BOUGHT THIS CAN BRAND NEW 4/30/20. I NOTICED SMALL ERRATIC STUTTERING IN THE ENGINE WHILE CRUISING AT 30-40 MPH. I WASN'T SURE WHAT IT WAS OR THAT I DID SOMETHING TO CREATE IT. A FRIEND WAS RIDING WITH ME AND SSK WHAT WHAT CAUSING THE ISSUES. I SAID YOU CAN FEEL THAT? I TOOK THE CAR IN IN OCT @ THE FIRST OILD CHANGE 6KMILES ON THE CARE AT THIS POINT. THE DRIVE MODE WOULD BE DIFFERENT EACH STARTING AS WELL. THE DEALERSHIP WAS ABLE TO RECREATE THE ISSUE. THEY RESET THE DRIVE MODES AND SAID THAT SHOULD FIX IT. HERE WE ARE A MTH LATER AT 7K MILES ON THE CAR. ITS STILL HAPPENING AS WELL AS LURCHING WHEN STOPPED. TOOK IT IN TODAY AND THEY SAID THERE'S NOTHING WRONG AND COULD NOT RECREATE IT. FROM WHAT I UNDERSTAND THIS IS AN ONGOING ISSUE THAT THEY DON'T SEEM CONCERNED ABOUT GETTING THE ISSUE RESOLVED. THIS WILL BE MY LAST TIME DEALING WITH A KIA!!!

WE PURCHASED THE 2020 SORRENTO V6 WITH THE 8 SPEED AUTOMATIC TRANSMISSION. FROM THE VERY BEGINNING THE TRANSMISSION HAD AN ERRATIC SHIFT WHEN IT WAS COLD. TOOK THE VEHICLE TO THE DEALER AND THEY SAID THEY WERE GOING TO INSTALL A NEW TRANSMISSION IN IT. FOUND OUT WHEN I PICK UP THE VEHICLE UP THAT THEY IN FACT INSTALLED A REBUILT TRANSMISSION, VEHICLE NOW HAS 1100 MILES ON IT. PROBLEM WAS NOT FIXED. TOOK THE VEHICLE BACK AND THE DEALER I WAS INFORMED THAT A KAI REP WAS GOING TO COME OUT AND LOOK AT THE VEHICLE. THAT IS EXACTLY WHAT HE DID HE LOOKED AT THE VEHICLE AND DROVE IT. THE KIA REP THEN DROVE ANOTHER SORRENTO ON THE LOT AND REPORTED BACK THAT MY SORRENTO WAS 'OPERATING AS DESIGNED'. I ALSO DROVE TWO OTHER V6 8 SPEED SORRENTO'S THAT WERE ON THE LOT AND THEY WERE BOTH HAVING THE SAME PROBLEM. IN MY 45 YEARS OF DRIVING I HAVE NEVER HAD A TRANSMISSION BEHAVE LIKE THIS UNLESS THERE WAS A PROBLEM WITH IT. I HAVE ESCALATED THE ISSUE TO THE KIA CUSTOMER CARE CENTER (800) 333-4542. THE CUSTOMER CARE CENTER ARE LIKE LEMMINGS AND ONLY READ BACK TO ME WHAT THE DEALERSHIP AND SO CALLED EXPERT ENTERED IN TO THE SYSTEM. I WAS ADVISED BY THE CUSTOMER CARE REPRESENTATIVE THAT IF I WANTED TO FIX THE PROBLEM MYSELF I COULD DO SO AND IF KIA DID PUT OUT A SERVICE BULLETIN OR RECALL I COULD BE REIMBURSED FOR MY EXPENSES.

WHEN CAR IS COLD IT ACTS LIKE IT SKIPS TAKING OFF ON A HILL. ( TRANSMISSION SHIFTS ERRATICALLY) TOOK CAR TO DEALER FOR SERVICE THAT SAID THIS IS NORMAL I THINK IT WILL BE A LOT WORST THIS WINTER WHEN IT GETS REAL COLD AS THE CAR HESITATES WHEN TAKING OFF AND PULLING OUT INTO TRAFFIC

TRANSMISSION STUTTERS OR HESITATES WHEN SHIFTING, AND IT IS ESPECIALLY BAD UNTIL THE CAR HAS BEEN DRIVEN FOR AT LEAST 10 MINUTES. IT IS WORST WHEN SHIFTING FROM 1ST TO 2ND AND 2ND TO 3RD. I HAVE ONLY OWNED THE CAR FOR TWO MONTHS AND IT HAS ACTED THIS WAY FROM DAY ONE.

THE DAY AFTER I PURCHASE MY NEW KIA I HAD STARTED TO WORK THE MOTOR WAS COLD AND WHEN TRYING TO SHIFT GEARS IT SLIPPING WHEN YOU FIRST STARTED OUT UNTIL MOTOR HAS WARMED UP I TOOK IT BACK TO THE DEALERSHIP AND THEY STAYED TO JUST DRIVE IT UNTIL THE FIRST OIL CHANGE AND THEY WOULD CHECK ON IT THEN I FEEL THAT THE CAR IS GOING BACK DOWN WHEN DRIVING IT. *TR

THE TRANSMISSION WILL ACT IN A VERY ERRATIC MANNER WHEN THE CAR IS FIRST DRIVEN AFTER SITTING COLD FOR SEVERAL HOURS. THIS PROBLEM APPEARS WHEN ACCELERATING, AND PERSISTS UNTIL THE CAR HAS BEEN DRIVEN A FEW MILES. *TR

I HAVE A 2020 KIA SORENTO V6. WHEN THE ENGINE IS COLD OR HAS BEEN SITTING FOR AN HOUR OR SO, THE TRANSMISSION SHIFTS ERRATICALLY BETWEEN 20 AND 40 MPH. WHEN COMING TO A STOP, AT THE SAME SPEED, THE VEHICLE SURGES FORWARD. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP 3 TIMES. THEY REPROGRAMED THE TRANSMISSION MODULE 2 TIMES WITH NO IMPROVEMENT. THIS PROBLEM HAPPENS IN ALL 4 DRIVING MODES. I PURCHASED THIS VEHICLE 10-22-2019 AND THE PROBLEM STARTED ABOUT 3 OR 4 DAYS LATER AND CONTINUES THROUGH TODAY 2-23-2020.