5XYPG4A35K05943792019 KIA SorentoL, LX, S

My 2019 Kia Sorento suddenly began making loud knocking noises from the engine and immediately lost all acceleration while I was driving with my children in the car. The vehicle would not respond when pressing the gas, and the check engine light came on. This created a terrifying situation because I had no power to merge or move out of traffic, and I had my [XXX], [XXX] and [XXX] children with me.The engine now knocks severely and has almost no power at all. The oil level is full, so this is not due to low oil or lack of maintenance. This appears to be a sudden internal engine failure consistent with known Kia engine defects involving rod bearings, timing issues, and loss of compression.I am reporting this because the vehicle is unsafe to drive and put my children at risk. Kia is refusing to cover the engine failure even though this matches the same symptoms seen in other Kia engine recalls. I am extremely concerned that this defect could have caused an accident or left us stranded in a dangerous situation. I need this investigated as a serious safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine failed and is now inoperable. The vehicle has been consuming excessive oil since I purchased it in 2022. I have all oil change records and top offs documented. In May 2026 the engine had a total failure, was making excessive noise, was shuddering and vibrating, blowing lots of smoke from the exhaust and then would not start. The check engine light came on. I towed it to Roseville Kia for diagnosis. Kia refused to honor the lifetime warranty under the class action lawsuit, claiming the engineer failure was due to a damaged exhaust valve. The did not complete the diagnosis. They did not follow the NHTSA engine replacement flowchart past flowchart A because code p1326 was not present. However the flowchart specifies engine noise and failure to turn over qualify the technician to perform flowcharts B and C. Kia is refusing to complete the diagnosis and evaluate the rod bearings for damage, which would likely qualify the engine for replacement under warranty.

Multiple lights on dash same time. Auto Hold, Fwd Collision, Adaptive Cruise and ABS. Code said ABS Module faulty. Multiple Safety System affected and rendered useless.

My 2019 Sorento 3.3L suffered high oil consumption followed by a severe oil leak at the back of the head/engine block threads. There is an odor of coolant which smells sweet with no visible coolant leak meaning there is likely coolant seeping into the engine mixing with the oil. I believe this an ongoing engine failure caused from Kia not correcting the issues over many years.

There is a recall for the HAVOC system foe the years 2021-2023, 25V649 recall. My car is a 2019 kia sorento and I m having the same issues, I have already replaced blower motor, resistor, air filter replaced, fuses, air compressor clutch relays, 3 times. Coolant is fine. After reading this recall my car same issues, please add my car to the recall list, I have spent over $600 in mechanic fees and parts, now the problem is recurring. Its a wiring issue, there was melted part on the blower motor when everything was replaced in February, I can't afford more repairs. I can get reciepts from parts i had to buy and a invoice from my mechanic, the issue of AC/heater reoccurring on May 29th. 2026. I had pur in a relay last week, now needs another one. Cost of them $25.00.

The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the low oil and the check engine warning lights were illuminated. The contact stated that a few days later, the contact noticed white smoke coming from the exhaust. The check engine warning light illuminated intermittently. The vehicle was taken to an independent mechanic where it was diagnosed with detached cylinder head bolts and a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 186,016.

Leaking windshield. Water dripping into cabin. Headliner soaked with water. Windshield possibly not sealed or adhered properly. (Similarly to NHTSA Campaign 22V158000 and Kia Recall SC232 for the Kia Cadenza)

My 2019 Kia Sorento equipped with a Theta II engine entered limp mode and displayed a flashing check engine light along with an active P1326 diagnostic trouble code. The P1326 code is a proprietary Kia/Hyundai specific code that can only be generated when the Knock Sensor Detection System (KSDS) software update is present on the vehicle. This software was developed and distributed by Kia specifically to detect Theta II engine bearing failure and rod bearing wear before catastrophic engine damage occurs. The presence of the P1326 code is confirmation by Kia's own proprietary detection system that this engine is experiencing the exact failure pattern associated with the Theta II engine defect. The vehicle was towed to an authorized Kia dealership. The dealership refused to perform a BTC test or enter the vehicle into Techline, citing that the VIN does not appear in the Theta II settlement database. Kia America customer care has also denied coverage. The vehicle remains inoperable. Safety risk is significant. The Theta II engine defect has been directly linked to engine fires in Kia and Hyundai vehicles. Limp mode and sudden loss of power while driving creates serious risk of accidents, injury, or death to the driver and other motorists. The 2012-2019 Kia Sorento is a model year range specifically identified in Theta II multidistrict litigation. Kia's own KSDS software flagging a P1326 code on this vehicle while Kia simultaneously denies any defect-related coverage is contradictory and raises serious safety concerns for owners whose VINs were excluded from settlement but whose vehicles are exhibiting identical failure symptoms.

The vehicle involved is a 2019 Kia Sorento with approximately 111,000 miles. Over the course of ownership, the vehicle has experienced numerous unresolved mechanical and safety-related issues, including ongoing fuel leak concerns, excessive oil consumption/loss of oil, rough shifting, shift solenoid problems, rattling noises, shaking/vibration while driving, and repeated drivability issues. The primary safety concern at this time is a suspected fuel leak that multiple independent mechanics have identified. I have been told by at least three separate mechanics that the vehicle appears to have a fuel leak. During my most recent oil change at Valvoline, the technician expressed concern about the safety of driving the vehicle in this condition and warned me that driving a vehicle with a fuel leak could be dangerous. I previously brought the vehicle to Kia dealerships multiple times while the extended warranty was active and specifically requested inspection for the suspected fuel leak. On at least three separate visits, I was informed by the dealership that they could not find or confirm a leak. Because the issue was never resolved or properly diagnosed while under warranty, I am now out of warranty coverage and facing potentially dangerous and costly repairs. This issue has placed my safety and the safety of others at risk due to fear of possible fire hazards, stalling, or sudden vehicle failure while driving. Because of these concerns, I have significantly reduced driving the vehicle and currently do not feel safe operating it regularly. This has created substantial hardship because this is my only vehicle for work and daily life. Additional unresolved issues with the vehicle include: - Persistent rough shifting and shifting hesitation - Shift solenoid issues - Ongoing excessive oil consumption/loss of oil with no confirmed source - Constant rattling noises - Excessive vibration/shaking while driving - AC system failure around 60,000 miles - Electrical seat failur

I am submitting this complaint regarding a 2019 Kia Sorento that has experienced recurring oil loss/oil starvation and engine-related issues that I believe may present a safety concern. I purchased the vehicle used with approximately 45,000 miles. Since ownership, the vehicle has experienced repeated incidents involving low or nearly empty oil levels despite regular maintenance and monitoring. The vehicle previously underwent an oil consumption evaluation, however the issue continued afterward. During one event, the vehicle was reportedly found approximately three quarts low on oil. More recently, the vehicle again appeared to have little to no oil visible on the dipstick and began exhibiting drivability and engine concerns including grinding/banging noise during acceleration, intermittent timing/tensioner-type noise, misfires on cylinders 1 and 2, exhaust smoke, and strong oil-burning odor from the exhaust. Due to concern over possible engine damage and reliability, the vehicle was returned to the dealership for further diagnosis and repair. The dealership replaced ignition coils and spark plugs and road tested the vehicle extensively. While the vehicle is currently operating, I remain concerned that the underlying oil consumption/oil starvation condition may not have been permanently resolved. My concern is that repeated oil starvation conditions could potentially lead to sudden engine failure, loss of power while driving, or other safety-related issues. I am requesting that this issue be reviewed to determine whether similar complaints or defects exist involving oil consumption, oil starvation, or related engine failures in this vehicle.

Had to replace transmission at 133k miles. It was jolting sometimes providing a hard jolt at times will driving. There are also times of what feels like a cylinder misfire. Oil is constantly leaking and have to replace oil every 1k Miles. Have had multiple shops look at it and not able to find anything. Now during acceleration there is a huge grey smoke cloud coming from the exhaust. Looking at this site and through online it seems to be a common issue with this car and engine. So there has been multiple issues with this car - oil consumption of the engine leading to smoke in the exhaust and the transmission which was replaced a week ago

This vehicle has theta 2 engine.. which is part of class lawsuit kia settled. My vehicle had high oil consumption and the defect was due to rod bearing would cause engine to fail and cause hi oil consumption. The dealer diagnosed it with burned valve and denied warranty even though my warranty was extended due to this engine being a defect. The reason they stated is that the rod bearing is a separate issue from burned valves which is a complete lie because a faulty rod bearing would cause valves problem. I feel kia is just trying to avoid repair cost. They did want to bill me for a new engine immediately. And they failed to test the rod bearing saying they could not determine if it was defect because of the burned valves

I am filing a safety complaint regarding my vehicle following service performed at a Kia dealership. My vehicle was returned to me on April 25, 2026, after being at the dealership for approximately one week. When it was returned, it had missing bolts/screws that were not missing prior to the service visit and were not related to the reason I originally brought the vehicle in. The missing components create a safety concern, and I do not feel safe operating the vehicle in its current condition. This issue was reported immediately. My husband left a voicemail with the dealership (Evans Kia) reporting the problem, and I reported the issue to Kia America that following Monday. Since then, I have made multiple attempts to resolve this issue through Kia America. I opened a case on April 17, 2026, and have followed up several times. The case has been escalated multiple times (including April 22 and April 28). I was informed that Kia America also reached out to the dealership, but despite this, I have not received any direct response from the dealership or instructions to bring the vehicle in for repair. Despite clearly stating that the vehicle may be unsafe to drive, there has been no urgency in correcting the issue. I am requesting that this matter be reviewed as a potential safety concern involving improper vehicle servicing and release of a potentially unsafe vehicle. I can provide photos and documentation showing the missing bolts/screws if needed.

Engine failure & excessive oil consumption causing the vehicle to overheat. Coolant low, suspect coolant loss internally in engine. P0524 Engine pressure too low. Potential causes: low oil pressure, low oil level, wrong oil viscosity, contaminated oil, faulty oil pressure sensor, signal shorted to ground in electrical circuit of sensor, worn internal engine components. Per testing- coolant low, suspect coolant loss internally in engine.

The contact owns a 2019 Kia Sorento. The contact stated that the panoramic sunroof failed to properly close. The vehicle was taken to the dealer, where it was diagnosed with an inoperable motor and fractured cables. The vehicle was not repaired. The contact stated that the vehicle had previously been taken to the dealer for the same failure and was inspected for debris and damage. The debris was cleaned. The manufacturer was notified of the failure. The approximate failure mileage was 48,900.

Vehicle: 2019 Kia Sorento Issue: Engine Failure / Safety Concern Complaint: I am filing a complaint regarding a 2019 Kia Sorento that experienced sudden engine failure after clear warning signs that created a serious safety concern. The vehicle began making a loud ticking/knocking noise that progressively worsened over time. While driving, the vehicle struggled to accelerate and lost power. The noise became louder when pressing the gas. Shortly after, the vehicle shut off completely and is now unable to start at all. This failure occurred without any warning lights appearing on the dashboard, including no check engine light, which prevented me from knowing the severity of the issue in advance. After contacting Kia, I was informed that there were multiple recalls on the vehicle that were not completed. However, I was never notified of these recalls as the current owner. I was told that recall notifications were sent to the previous owner, and no effort was made to notify me directly. Kia has refused to assist with the engine failure, stating that recalls must be completed first. However, the vehicle is now completely inoperable and cannot be driven to complete recall repairs. Requiring a non-running vehicle to complete recall updates is unreasonable and places consumers at risk. This situation raises serious safety concerns because: The vehicle lost power while in operation, creating a dangerous driving condition There were no warning indicators prior to failure The engine failure appears consistent with known issues involving Kia engines I am requesting that this matter be investigated, including Kia’s handling of recall notifications and their refusal to assist with a known engine failure issue under these circumstances.

Excessive engine oil consumption. I have to add at least a half a quart to a quart of oil every 7 to 10 days depending on how much I drive. The 2019 Kia's are showing the same issues as the 2016 Kia engines that are currently under recall for catastrophic engine failure due to oil consumption. Fix this issue Kia. I love my car. This is the only problem I have with it. I shouldn't have to add oil to my vehicle even though I regularly have oil changes done.

About 1 month ago, i noticed on the hood, several areas (10-12) of bubbling and peeling of the paint. On the Side upright panel next to the windshield on the passenger side, there is a big area of peeling and bubbling paint. Paint is called Snow white Pearl. On the driver side panel above the handle, there is more bubbling of the paint. There are several other areas all over the car that is bubbling up and will peel soon. This will start to rust very soon. It was inspected by the local dealer and confirmed. This should not happen to any car. I was told it was defective paint/sealer from manufacturer. I am on restricted income and can not afford to pay for this repainting of my car.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was smoke coming from the vents, with the low oil warning light illuminated. The contact stated that several oil changes were needed. While inspecting the vehicle, the contact became aware that the oil levels were constantly low. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure, and the contact was advised to go back to the dealer for a diagnostic test. The approximate failure mileage was 146,060.

after purchasing from carmax 6 months later the paint above the windshield is peeling off in huge chunks. the color is snow pearl white. having large chunks of solid paint flying around can decrease visibility for both the driver of the vehicle and others should the pieces go on the windshield obstructing full view, this is a safety issue. i have called carmax and have not heard back - it has been a month. there was no warning, no noted bubbling of paint or paint rising up in any areas.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at 40 MPH, the vehicle bucked abnormally. The check engine warning light was illuminated. The contact stated that the failure had recurred on several occasions. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The mechanic informed the contact that the failure was related to an unknown engine recall, and the contact was referred to the NHTSA Hotline for assistance. The manufacturer was not yet contacted. The failure mileage was approximately 91,000.

The contact owns a 2019 Kia Sorento. The contact stated that upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that an oil leak was found. The vehicle was taken to the dealer, where the oil gasket was replaced; however, the oil leak progressively worsened. The contact stated that while driving, the vehicle shuddered and stalled. The contact was able to pull over to the side of the road. The transmission and the low oil pressure warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with cylinder #3 failure. The mechanic determined that the engine long block needed to be replaced. The vehicle was not repaired due to the cost. The vehicle was towed to the residence of a friend. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 120,000.

The vehicle just had an oil change. It was driven after that approximately 25 miles when there was a loud noise and the wheels locked up. The vehicle was shifted into neutral and coasted to the end of a dirt road. Could smell oil burning. Upon inspection of the underside there was oil blown onto the exhaust and down the underside of the vehicle. After looking further, I noticed a semi rectangular hole in the narrow end of the oil pan just above the exhaust pipe. Some oil had drained out but the dip stick was reading full. This incident could have resulted in losing control of the vehicle when the tires locked up or caused a fire when the oil hit the exhaust. It could have cause an accident if another vehicle was following. No lights were on until after the incident when the check engine and oil light came on. It still has not been diagnosed by the dealer because they are all backed up until May. Have to rent a vehicle due now and probably look for an independent garage.

I am the original owner of this vehicle. The engine is consuming approximately 5 quarts of oil every 7–10 days while I drive about 300 miles per week. The rear of the vehicle is covered in black soot from the exhaust, indicating severe oil burning. I have been topping off oil constantly to prevent engine damage. No knocking, ticking, or check engine light has appeared yet. This level of oil consumption is far beyond normal and poses a serious risk of engine failure.

I have 2019 Kia Seranto . In November 2024 started leaking oil the oil filter casing was cracked. January 2026 oil light came on. Oil was changed 2 months before. Took it to the shop and no oil was in the engine. No oil under the car to tell it was leaking. Shop had to run oil leak detector on it. Several gaskets in engine had to be repaired. There was some other issues with engine concerning oil. $1800.After changing gaskets the oil light kept coming on and off. The oil light sensor and switch had to be repaired. $1500. Car had 107,000 miles only. The auto shop in my town fixed it. This auto shop reports everything to car fox. I would not drive it when oil light came on.

The paint is peeling off the roof and front of vehicle. The car is (2019) out of the 3\36 warranty and the dealer says there is nothing they can do to help me. I asked the service writer if this is a common problem with these vehicles. His comment was what color is your car (it is white) he said the white cars are having a major problem with paint peeling.

The contact owns a 2019 Kia Sorento. The contact stated while reversing in rainy weather, the rearview camera image was distorted. The contact received notification of NHTSA Campaign Number: 23V639000 (Back Over Prevention), and the vehicle was taken to the dealer, where additional water proofing to the camera harness was added, but the rearview camera was not replaced. The contact stated that the failure persisted after the recall repair. The dealer and the manufacturer were not contacted. The vehicle was not repaired. The failure mileage was approximately 49,000.

The 'Gear' on the drivers seat towards middle of car (right hand drivers seat) snapped in some fashion and the seat rocks. I hear this is quite common in this car and that it costs upwards of $2,000 to repair because the entire seat has to be replaced.

Vehicle starting 'eating' excessive amounts of oil about 95,000 miles. We are now about 115,000 miles and I am adding nearly 5 quarts of oil every 3,000 miles

I have a 2019 Kia Sorento that the paint is pealing all the way down to the metal on the roof and the hood of the car. I am past my 3 year 36K mile warranty and I've been to the dealership and they have told me there is nothing they can do for me. I have taken care of my car and kept up with all the maintenance.

Car would randomly stall and jerk while accelerating. Unsafe to drive. May cause accident. Having to constantly set hazard lights to prevent accident.

Shifter stuck in park

On Saturday February 7th, while driving home, the vehicle suddenly caught fire without any warning. Within moments, the fire intensified, and I was forced to jump out of the vehicle to save my life. Shortly afterward, the vehicle exploded. The car was completely destroyed. Every item inside was charred, and I barely escaped with my life. A police report was filed. Both the manufacturer and insurance company were notified as well as the bank that the vehicle was purchased from. There were no warning lights or messages prior to. When the vehicle caught fire, all warning lights came on at the same time. Following this incident, I began researching similar cases and was alarmed to learn that fires and engine‑related failures appear to be a common issue in this model. Despite this, I was never notified of any recall, safety advisory, or service campaign related to fire risks. Had I been informed, I would have taken immediate action to prevent such a catastrophic and dangerous event.

The oil pressure switch on my 2019 KIA Sorento comes on when coming to a stop. This has occurred even after an oil change and checking the oil the dip stick showed full. I understand that Kia had a recall on these sensors for Kia Sorentos up to year models 2018 but evidently the problem with this sensor has not been resolved and presents a major possibility of fire occurring due to oil leakage. I believe Kia for safety sake should be required to replace this faulty sensor at no cost to the owner

A failing alternator caused me to take my kia into a mechanic for OEM replacement. The mechanic informed me that the engine rattles. I got to talking with the mechanic and told him that my car has been experiencing high oil consumption with no 'low oil' warning light on the dash and ive checked my oil periodically between changes and have found the dip stick bone dry multiple times. A year later, my alternator failed AGAIN and was replaced with another OEM part. The same mechanic told me that the engine is still rattling (i hadnt gotten it fixed/diagnosed because i am low income) and that he found out there had been a recall for Kia Sotento engines with my vehicle date range. Upon research, I find thousands of people on different platforms are also experiencing high oil consumption and there was actually a recall. When I checked my VIN, my vehicle was NOT part of the recall. There seems to be a high number of consumers who have the SAME issue, but are also NOT included in the original recall and we are all being told that unless we pay for a new engine out of pocket, there's NOTHING that can be done. High oil consumption with NO warning light is DANGEROUS. How is it possible that only HALF of the vehicles with the SAME defect are eligible for a recall/repair and the rest of us are S.O.L? I am the second owner of this vehicle and purchased from a used lot, however Kia knew about this defect before I purchased the vehicle from the used lot. The used car dealership no longer exists so I can't even ask them if Kia made them aware (which they potentially did not since my VIN isn't considered eligible anyways) This issue needs to be rectified for the thousands of consumers/customers that are experiencing this problem and I strongly suggest a new investigation be conducted for the remaining vehicles that were manufactured in the same time frame as the vehicles that ARE covered. My vehicle has only 90K miles on it!

The contact owned a 2019 Kia Sorento. The contact stated that while the vehicle was parked in the contact's residential driveway, the vehicle caught on fire. The vehicle was unoccupied. The contact stated that while packing the vehicle for a planned family trip, the contact noticed the fire. In addition, the contact stated that no warning lights were illuminated prior to the fire. The contact and other family members extinguished the fire with fire extinguishers that were at the contact's residence. The vehicle was towed to a local tow yard. The insurance company condemned the vehicle as a total loss. In addition, the contact stated that the insurance investigation confirmed that the fire started as an electrical fire. The contact referenced an unknown recall which had a similar failure description, however the contact's VIN was not associated. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 116,000.

BCM went out causing the shifter to not shift out of park. Reading online shows this is a very common issue with Kia vehicles

I took my 2019 Kia Sorento to Alan Jay Kia 0n 12/05/2025 because of the 2 slits on the top of the dashboard. I spoke to the Service Manager, and he sent the General Sales Manager out to take pictures of the dashboard. He stated that the slits are outlines of the air bag. I asked if it would be ok to drive since I was going out of town for a month and he said it was ok to drive. I also showed him all of my rims that are peeling. The Service Manager said he would send the information to Kia and will contact me when he gets a response. I didn't hear from him, so I scheduled service om my vehicle on Jan. 9, 2026. I inquired about the dashboard and the Service manager said he couldn't find anything in the computer. On Friday, Jan 16,2026, I stopped back and spoke to the Service Manager, and he said he heard back from Kia, and they will not fix the dashboard or the peeling rims because of the age of the car and it's not under warranty. I researched the NHTS and found that it is a safety issue.

The oil pressure switch is faulty. The oil indicator light comes on when I'm idling, and I'm also losing 1 quart of oil every 1,000 miles. This was reported on previous Kia models of this make and model, which extended the warranty to 15 years/150k miles. Kia isn't honoring this anymore, even though my switch was diagnosed as bad. Seems Kia never fixed the problem, as my Kia has 113,000 miles and would have been covered by a TSB (Technical Service Bulletin) for the same issue a year earlier.

Warning lights for ABS, Traction Control, and Forward Collision-Avoidance (FCA) appear simultaneously. The FCA system may fail to engage or display warnings. Causes: The issues are frequently tied to a faulty ABS module, malfunctioning wheel speed sensors (often the rear), or corroded connectors. Unsafe to drive. Also paint is just peeling off the car in huge chunks all the way down to the metal for no reason.

The contact owns a 2019 Kia Sorento. The contact stated that there was an engine oil leak on the driveway. No warning lights were illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with a fractured oil pan, causing the engine oil leak. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired due to the VIN not being under recall. Upon further investigation, the contact related the failure to NHTSA Campaign: 19V101000 (Engine); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,500.

The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil, and oil needed to be added to the engine every 30 days. Additionally, the vehicle was difficult to start, and there was an abnormally strong fuel odor inside the cabin of the vehicle at start-up. The vehicle was taken to the dealer, where the fuel pump, the starter, and the timing chain cover were replaced; however, the excessive oil consumption persisted. The vehicle was taken to the dealer, where the contact was informed of an unknown engine recall and that the engine could seize. The dealer replaced the engine; however, the engine failure persisted. The contact stated that the vehicle was difficult to start, and the engine was making abnormal clanking sounds while driving. The check engine warning light was illuminated. The vehicle was taken back to the dealer several times. The dealer replaced the gas cap, and the check engine warning light was reset; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at various speeds, the temperature gauge indicated that the engine was overheating. The contact became aware of puddles of oil on the driveway while the vehicle was parked. Additionally, the transmission warning light was displayed, and the vehicle hesitated to start while pressing the Push to Start button. The vehicle was taken to an independent mechanic, and the contact was informed that the oil level was extremely low. The vehicle had been taken to two separate independent mechanics, who both confirmed that the vehicle was losing oil very quickly; however, an oil leak was not found. The vehicle was then taken to the dealer; however, the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

The engine is completely burning all of the oil. I can feel a hesitation in the engine while driving

The contact owns a 2019 Kia Sorento. The contact stated that while driving at 25 MPH, the vehicle stalled. No warning lights were illuminated. The vehicle was not drivable and was towed to a dealer, where it was diagnosed and determined that the engine needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The contact owned a 2019 Kia Sorento. The contact stated that while driving at an unknown speed in stop-and-go traffic, the driver noticed smoke emerging from under the hood, pulled over, exited the vehicle, opened the hood, and saw flames. The contact removed items from the vehicle and exited safely. The fire department was able to extinguish the fire. There were no reported injuries, airbag deployment, or crash. A police report was filed. The vehicle was towed to a tow lot. The local dealer was contacted, who referred to the manufacturer. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted and opened a case. The failure mileage was approximately 90,000.

It need to fill the oil ever two to three weeks - oil consumption? Now this morning it has the a lot of oil in the ground - I won’t drive the car

All my paint is chipping on my vehicle. I can't even go to the car wash and wash my car cause the paint comes off. It is snow white pearl paint. I needed to have half my car painted now the other side is doing the same thing.

At 79,000, the engine started running very rough. I took it to the dealer. It’s got a cylinder that won’t fire. I have an extended warranty( big $!) but I’m getting the runaround from Kia. It’s been almost 3 weeks. They’re dragging their feet because they know these Theta II engines are JUNK! I’ve maintained my own vehicles my entire adult life, and I don’t drive crazy either. It also had a knock sensor recall, which most likely kept this issue from being a recall

Paint peeling issues with the snow white paint

A noisy steering wheel column while driving ,car suspension was check everything was ok

The Snow White Pearl Paint Color is peeling off my entire car, compromising the vehicle since the metal is no longer being protected. I took it into a KIA dealership and they acknowledged the paint defect but said they can’t do anything about it even though they know that there is a manufacture defect with this specific paint color. There was no warning, my car is parked in the garage and so it’s not even exposed to the elements all the time and the paint just started peeling. This paint color has a known defect for not adhering to the primer and KIA won’t do anything about it.

Oil pressure sensor light came on when I would stop or park after 10-20 minutes of driving. Vehicle was low on oil so I added a quart. About a week later the light came on again so I took it to get oil changed at an independent shop. They said a change wasn’t necessary as I still had 2000 miles left, but said they would top it off if needed. It was half a quart low so they topped it off. On the way home the light came on again. Took it to the dealership where it was diagnosed as an oil pressure sensor failure. Vehicle has 103,000 miles so I was out of warranty. This vehicle is not eligible for the extended warranty for the oil pressure sensor issue provided by Kia as the extended warranty was only for models up to 2018, or vehicles manufactured up until March 2018. This is a 2019 that was manufactured in April 2018. Because of how close the model year and manufacture date is to the Kia provided extended warranty, it is apparent the issue was not corrected for this model year either and it should be part of the extended warranty.

The paint peeled off on my hood in several places and on the fenders, I was driving in the rain and a big sheet of the paint on my hood peeled off and flew up on my windshield on the driver side causing me to run off the road because I couldn’t see, I took it to the Jenkins Kia dealership in Ocala, Fl and was told by the service people there that they would not fix it that it was my responsibility, they were very rude even though I was really shaken after running off the road now I have small rust spots all over my car , can you please help me?

On December 16, 2025 at approximately 0830 hrs. EST my wife attempted to start the above vehicle. There was an "odd" odor in the garage by the vehicle at the time. She was unable to start the vehicle, there were not functional lights and no other accessories were functional. I perfomed a test on the battery later in the afternoon using a battery testing probe, it indicated the battery was non-functional. At approximately 1515 hrs. EST I replaced the battery in the above vehicle. Upon replacement of the battery the vehicle was started and run for approximately 3 minutes to ensure all systems checked alright and there was no damage from the loss of the. I then was standing at the back of the vehicle and noted smoke coming from the tail lights and from under the liftgate. I opened the rear liftgate and felt heat and saw smoke. As I was removing the trim from around the vehicle to access the area of origin for the smoke, the rear bumper cover melted and flames were visible where the bumper cover had melted. I used a fire extinguisher to extinguish the visible fire then accessed the area under the bumper to ensure the fire had been fully extinguished. Visible under the bumper was the tow wiring whch was visibly damaged by fire. I reported the fire to Kia of Muncie from where the vehicle was purchased new in December 2018 and to the Kia Care Line. Pictures of the damage were sent to both. The vehicle had been checked and cleared of all recalls associated with the tow wiring recall.

Headlights burn out within weeks to months after replacing them, overheat, flicker when driving. Has been a recurring problem since being bought in 2019.

2019 with 56,000 miles and the oil pressure sensor AND the fuel pump need replacing. Both items should be considered part of the powertrain but of course they’re not. Called corporate but got the “there is no recall” monologue from their representatives. Needless to say, I won’t make the same mistake with my next purchase.

My vehicle is a sorento 2019 model, April 2018 production, and is experiencing oil pressure switch failure that requires $1500 of repair, there is a recall/warranty extension WTY026 for the same model but only up-to March 2018 production, kia claimed that they modified the sensor to eliminate the problem in 2919 models, but unfortunately many of the 2019 model year owners are still experiencing the same problem as the previous year. Please extend this recall to cover 2919-2020 productions as well

Car has 77,593 miles. The oil light came on only at idle. Immediately hauled to dealership and was told it was a faulty pressure switch and not covered by the warranty even though its part of the powertrain and the earlier models had the same problem and were extended. Should I expect every 77,000 miles or so to have to spend $1700? The tech said no because they are replacing the known faulty switch with new version of it.

I have a huge paint peeling situation on the roof of my vehicle. I do have a white Kia Sorrento and there is about a 24" by 6" spot where the paint is either peeling or is gone. It's directly above my front window on the roof of the vehicle.

I am submitting this safety complaint regarding a critical oil leak on my 2019 Kia Sorento, currently at 125,000 miles. I observed a significant amount of engine oil leaking onto the ground where the vehicle was parked, indicating a substantial loss of lubricant. The oil pressure warning light has been illuminating intermittently on the dashboard, confirming that the engine's oil pressure or level has dropped to a critical point. This has been an ongoing issue for several years with this car. What started as a small oil leak that nobody could find has turned into a big issue and safety issue. I am requesting that an investigation be made into this model for oil pressure sensor. The oil dummy light only comes on when the rpms drop or brakes are applied.

When I purchased this car in 2020 it had approximately 30,000 miles on it and the paint was already flaking in one place. The paint is snow white pearl and it is now flaking in several places. I would like to request an investigation into this specific paint and flaking issues.

2019 Kia sorento with the 2.4 is consuming so much oil and is very noisy. I just changed the oil 4k miles ago and the dipstick doesn’t show any oil. Dealer says it’s normal. There is clearly a problem with these motors. The Kia dealership doesn’t want to figure it out unless they’re getting paid a ridiculous amount of money. Kia should take care of this and pay the bill. They basically said to drive it until it dies and maybe the motor will get replaced. So basically my family and I have to drive this thing and hopefully we don’t get hurt if it seizes up. They want to charge me for an oil change, oil consumption test and an 800 cleaner for a maybe temporary fix. I don’t have a date when this started because it’s been so long with getting the run around. Kia is avoiding our problems when we spend so much money.

I have been having heavy oil leaks with my vehicle and when I check my oil a few days after adding oil it registers bone dry. Excessive oil can be seen in my drive way after pulling in and out. The oil ight has been coming on intermittently and now it stays on. Took it to Kia dealership and inquired about problem and possible recall and they said their was none and instead tried to sell me a nother vehicle.

Exterior paint (Snow White Pearl) has delaminated resulting in chipping in several places on the hood. This has been previously identified in 5 other NHTSA complaints (11663682, 11636915, 11630983, 11521467, 11498038). The root cause of the issue seems to be a known (but unconfirmed) manufacturer paint defect by Kia. Problems as far back as 2012 involving the paint (Snow White Pearl) have been reported on the Kia owner forum, Reddit, Facebook, and possibly other social media sites. I have always maintained my vehicle to the highest standard and my vehicle mileage is significantly UNDER the average annual mileage of 10K. I have just begun the journey to seeking remedy for this unfortunate situation and would appreciate an investigation by NHTSA on behalf of all who have filed complaints and told their stories. Thank you.

1. Vehicle Information Make: Kia Model: Sorento Model Year: 2019 VIN: [XXX] Approximate Mileage: 87,000 miles 2. Incident Details Complaint Title: Critical Oil Pressure Sensor/Switch Leak Leading to Oil Warning Light, Rapid Oil Loss, and Safety Risk Narrative: I am submitting this safety complaint regarding a critical oil leak on my 2019 Kia Sorento, currently at 87,000 miles. The leak originates specifically from the Oil Pressure Sensor (Switch). Symptoms and Diagnosis: 1. I observed a significant amount of engine oil leaking onto the ground where the vehicle was parked, indicating a substantial loss of lubricant. 2.The oil pressure warning light has been illuminating intermittently on the dashboard, confirming that the engine's oil pressure or level has dropped to a critical point. 3.A dealership/mechanic officially diagnosed the issue as a severe leak at the Oil Pressure Sensor. Safety Concern and Precedent: The rapid and severe loss of engine oil creates an unreasonable risk of sudden engine failure/seizure while driving, which is an extreme safety hazard. Additionally, oil leaking onto hot engine components poses a potential fire hazard. I note that Kia has previously issued safety recalls and/or substantial warranty extensions for this exact type of Oil Pressure Sensor/Switch leak on other Kia models and earlier model years of the Sorento. This defect appears to be recurring in the \text{2019} model year, suggesting the core safety defect has not been resolved for this vehicle group. I request that NHTSA investigate this specific issue in the 2019 Sorento and mandate a proper safety recall to replace the faulty component and eliminate the serious risk of engine failure and fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact checked the oil level after arriving at the residence and noticed that it was very low, almost empty. The contact added two quarts of oil to the engine. Several weeks later, the oil pressure warning light illuminated. The vehicle was taken to the dealer, where the contact was informed that an oil consumption test needed to be performed. The contact stated that the vehicle passed the oil consumption test. The dealer cleaned off the top of the engine. The contact needed to add two quarts of oil every 1,500 to 2,000 miles driven. The contact stated that on a separate occasion, while her husband was driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light illuminated. The contact's husband was able to drive back to the residence at a slower speed. The vehicle was taken to an independent mechanic who diagnosed that the engine had failed and needed to be replaced. In addition, the contact was told that the manifold had melted and advised the contact to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was confirmed that the engine had failed. The contact was informed that a bearing clearance test needed to be performed. The vehicle failed to pass the test. The contact was informed that cylinders #1 and #4 had misfired. The dealer changed the ignition coils. The contact stated that the failure had recurred, and the vehicle was parked and was no longer driven due to safety concerns. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 65,000.

Engine has a leak, the engine oil sensor was defected ,front axel leak and needs replacement

The paint is peeling terrible. Has not been inspected by anyone

The contact owns a 2019 Kia Sorento. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, but was not diagnosed. The dealer informed the contact that an oil consumption test needed to be performed and instructed the contact to return after driving 1,000 miles. The contact stated that the vehicle had to be returned to the dealer on multiple occasions due to exceeding the 1,000-mile interval. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 113,000.

My backup camera had a safety recall issued previously. In March of 2024 I received a letter from Kia notifying me of the recall related to this issue, and offered a remedy. I took the car in for inspection, but it was working at the time. Now in Oct of 2025 the backup camera starting getting moisture inside, and has completely failed. I contacted the Kia dealership that I purchased it from, and they told me to bring it in. When I did, the technician told me that it had been a bracket that was the recall issue, and it was repaired, in direct conflict with what my paperwork said. They refused to repair the backup camera for free. Please inform me of my recourse, as my backup camera does not work at all, and it is expensive to repair/

The contact owns a 2019 Kia Sorento. The contact stated that the oil level was constantly checked since purchasing the vehicle. The contact stated she was aware of the oil consumption because the oil had to be topped off after each oil change. The contact stated that there was no warning light illuminated. The contact had taken the vehicle to the dealer where the vehicle was purchased. The dealer performed several oil consumption tests, and confirmed that the vehicle was consuming an excessive amount of oil. The contact was informed that a local Kia dealer was contacted and informed the dealer where the vehicle was purchased, to allow the owner to drive the vehicle until the engine failed and then have the vehicle towed to the Kia dealer for evaluation. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 112,000.

Knocking noise started when pulling off the interstate. No engine light came on. No oil registered on 'dip stick'. Oil change was due at 130,449. The mileage on the car was 132,635. Had towed to Kia dealership where they said there was no test that could be done due to the vehicle being a 6 cylinder engine. They said the 'sound' points to needing an engine replacement. I inquired about a oil pressure switch test and oil consumption test due to past recalls and known engine issues. I was told due to the car being out of powertrain warrenty they would not perform such tests. I have video that shows the car is burning oil. Visible out of the exhaust. This is not something I was aware of until after this incident. These are the same issues as noted in previous recalls. Dealership said would need full engine replacement.

I get an error message on all the forward collision and lane departure system. A mechanic has looked at this and they cannot determine the issue. They say maybe the front cameras are acting up but the car has never been in a accident that would impact the cameras. In addition the drivers mirror will not reset from the reverse setting to drive mode. When driving it needs to be manually adjusted each time in order to see.

My sorento started smelling like gas , inside & outside. Worse when I stop driving. The fuel pump pressure hose (that’s in a compartment under my backseat) is spraying fuel everywhere inside the compartment it in. The safety for myself and my grand sons that are all 2years old (3 of them) is we are inhaling the fumes from it separating steadily out under the seat their car seats are sitting on. I have not taken my vehicle to anyone but my friend after seeing a video of why a guys vehicle smelled like gas No inspection has been done by anyone I’m not even sure what steps I need to take or what to do now. There were NO messages, lights, etc., that flashed or popped up on my message center. It just all of a sudden one day started smelling like gasoline in my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle: 2019 Kia Sorento (VIN: [XXX] at Incident: 171,800 Description of Incident: On Sunday, August 31, 2025, at approximately 12:30 PM, my 2019 Kia Sorento experienced a sudden and catastrophic engine failure while in motion. I was driving with my two children at approximately 60 mph on Highway 111, a major highway in Palm Springs, CA. Without any warning whatsoever, no dashboard lights, sounds, or symptoms, the engine failed and the vehicle immediately lost all power. The gas pedal became completely unresponsive, and I was left to coast from highway speeds down to a natural stop. My safety and the safety of my children were severely at risk. Being in a vehicle that is unable to accelerate or even maintain speed on a major highway creates an immediate and extreme hazard for being rear-ended by other traffic moving at 60+ mph. We were a vulnerable, slow-moving obstacle with no ability to power ourselves out of a dangerous situation. The vehicle was towed to the Palm Springs Kia dealership in Cathedral City, California, where it was inspected by their service department. A certified Kia technician confirmed the cause of failure was a cracked engine valve, requiring a full engine replacement. I am the original owner of this vehicle and have a complete and documented history of performing all scheduled maintenance. This incident represents a severe safety defect, as a sudden loss of motive power in traffic places the vehicle occupants and surrounding drivers at high risk of a serious collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This has to do with your investigation into the oil pan caps cracking. I had my vehicle serviced 6 months ago and KIA of York PA required me to pay for replacement. Over $150 to correct this issue that seems to be a defect.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at 70 MPH, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where an oil change was performed because the engine oil level was extremely low. The contact stated that the vehicle was not due for an oil change at the time of the service. Despite the oil change, the failure worsened as the sound became increasingly louder. The vehicle was then taken to another independent mechanic and was diagnosed it with engine failure, and the contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 164,000. The VIN was not available.

Adding to NHTSA Safety Issue ID # 11685509. The car was taken back to the dealership on 9/8/2025 and the maintenance department was showed were the Junction box that controls a lot of safety features could be the issue and why normal diagnostics tools used could not isolated the issue to it. Online research shows that this Junction box is a common issue and an undiagnosed issue with major safety issues. Actually the maintenance department had no clue as to were it was even located on a 2019 KIA Sonata. Please look into this issue. I am having mine replaced but it will take a week to do it. It maybe because of the unavailability because of quality fixing the issue.

The right headlight has stopped working as of 1 week ago. The car was returned to the KIA dealership for this issue as well as a hesitation while driving and a chronic bumping sound in the car while driving. The car was kept at the dealership for 3 days Sept 3,4 & 5 2025 and the headlights per the dealership were realigned. The Right headlight was on at the dealership but on Sept 6 2025 is back out. No warning showing on the dash and no warning on the dash when the light was first noticed being off. I have used all the light selector switch settings and nothing changes, moved wires on the back of the light housing, nothing. Tapped on the light front and back, nothing. My concern is the light is out so no night driving and the lack of the sensors warning the light is out. MAJOR SAFETY ISSUE.

My car is consuming oil. I was two and a half quarts down when I checked it and the oil light never came on! I'm glad I checked it when I did! The car is consuming oil and has to be checked every day to every other day. I called the local KIA dealership and of course, NO RECALLS. What do I do now?

The contact owns a 2019 Kia Sorento. The contact stated that while driving 65 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact pulled over to the right side of the road and waited for several minutes before the vehicle started working as intended. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced, and that the transmission fluid was burnt. The contact had experienced the failure on several occasions. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified on the failure and opened a case. The approximate failure mileage was 71,682.

Engine consumes oil. Have to add oil all the time. No leaks

Excessively burn oil, have to put in a quart or more every 1,000 miles. Recently started sputtering like there was a miss in the engine when idling or barely pushing at acceleration pedal. Bad oil consumption started around 70k miles Engine sputtering started around 100k miles

There is almost no engine oil in the engine room. This phenomenon does not happen once, but continuously.

My car started to act crazy not wanting to move when in traffic.

Car suffered catastrophic internal engine failure due to rod bearings. Began having problems with engine stuttering then knocking July 2025. Car was taken to local mechanic stated that the engine failed. Followed up with local Kia dealer and they verified that the engine had indeed failed. Car is in my possession and available for inspection. My safety and the safety of other drivers was compromised in that all engine systems failed rendering me incapable of driving vehicle and needing to push the car manually. Dealer has reproduced and confirmed the engine failure. Car inspected by dealership only. No warning lights came on. The only lights that have EVER come on in my vehicle are the low tire pressure sensor and the scheduled maintenance light. NEITHER of these sensors came on during these events.

Purchased this vehicle in June 17 2025 from a used car dealer, as i was driving from time to time, i noticed that the vehecle would hesatate, and at times would stall, i had the spark plugs and coild replaced along with a new high pressure fuel pump, it still hesatates when pulling out into traffic, from a stop, this places the vehicle in a very dangerous position in that it can be broadsided, or another form of collision with on comming traffic, I looked on line on various sites and there are quite a number of kias with this issue, some contacted the mfg and were told that it is withing the 8 speed transmission, something about the servers inside it, this appears to be an issue with several year models, and the mfg does not repair or replace the defective part, so i am quite sure they are awar of it, i am not aware of any loss of life for this priblem, i have also seen that by placing the selective system out of eco, economy or comfort mode into ( sport ) mode that it does not do it as often, but at time does, this mode also has a determental effect on millage. i am sure that many KIS SORENTO owners have the same issue and shoudl be fixed under a nationwide recall, ASAP before anyone is hurt or killed like stalling out when pulling out into highway traffic.

Engine started to knock, had it towed to KIA dealership it's been there for 6 weeks. Dealership stated needs new engine, Warranty company refuses to honor coverage and replace engine. 2019 KIA Sorento known for engine failures. Have provided oil receipts which is not needed. (Nothing stated in our contract) If we continued to drive the car the engine would have seized or caught fire. There were no lights on the dash for oil change or engine lights on. There are reports on the internet/social media of many people having the same issue with this engine. There should be a recall on this engine. And it shouldn't be this hard to get KIA or the warranty company to step up and fix a known problem. We paid for the warranty and expect it to work for us. Right now the car is still at KIA of Huntington. We have made a complaint with the BBB and with KIA Headquarters in CA hopefully this will be resolved soon.

I bought this car back in January 2024. I had it for about a week and the check engine light came on. When I had it read it was a torque converter clutch solenoid. I took it to Kia they said it needed reprogrammed, it was fine. Then a few months go by and I take it back in and they told me I needed to spend $5,000 for a new Transmission at less than 100,000 miles. When doing research a lot of others have had this issue as well. They said there maybe a recall eventually but until then I had to pay for it. I paid for it there is still no recall. Also the rear cross traffic goes off as a car is behind you, there’s not really a warning before the car is behind you

The contact owns a 2019 Kia Sorento. The contact stated that while driving at various speeds, there was an abnormal fuel odor inside the cabin of the vehicle. The fuel odor was also outside the vehicle. There was no warning light illuminated. An appointment with the dealer was scheduled for the vehicle to be inspected. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 71,000.

Excessive oil burning Burns an insane amount of oil every week, 2-3 quarts of oil has to be added every week. Started noticing slightly low oil a year ago wasn’t a lot but it has gotten worse.

Car burns oil excessively. It is an ongoing problem. I also had a kia soul before this that also burned oil excessively

The contact owns a 2019 Kia Sorento. The contact stated that while driving 55 MPH, the vehicle unintendedly accelerated to 95 MPH. The check engine and hazard warning lights were illuminated. The brake pedal was depressed; however, the brakes failed to respond as needed, and the steering wheel seized. The contact turned off the vehicle and was able to stop the vehicle on the side of the road. The vehicle was towed to a local dealer to be diagnosed, and the contact was informed that the throttle shaft was faulty and needed to be replaced. The vehicle was repaired; however, the failure recurred the following day, and while driving at 55 MPH, the vehicle unintendedly accelerated to 80 MPH. The contact pulled over to the side lane and turned off the vehicle, and the vehicle gradually slowed to a stop. The check engine warning light and hazard light were illuminated. The vehicle was restarted and slowly driven back to the same deale,r and the contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle abnormally shuddered, with the low oil warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure due to excessive oil consumption. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where the diagnostic result was confirmed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 74,750.

The oil was changed with no leak, and less than 1000 miles later, it all disappeared. Now, it has gone into limp mode and thrown a knock code due to no oil. Having it sent to a shop four times in a week is not okay. If there's no leak and no gasket problems, where did all the oil go? I have more posts about this daily. I have 96,000 miles on this engine with full synthetic changes every time. It was healthy, and now it's not because it's overeating oil. Make it make sense, please.

Oil Consumption: flickering intermittent oil light at various times. Occurred after routine maintenance and oil changes. Various reasons were given when serviced including leak at the cap or via a screw. Multiple trips to the dealer for service. Engine has no oil and light did not remain illuminated, only flickering occasionally. Performed combustions clean out 4 weeks ago with top off of oil. Light came on, notified that the vehicle is very low on oil since that time again with light flickering.

2019 Kia Sorento White Pearl Paint began peeling. Spoke with Kia Dealership about issue due to sister company Hyundai having the same issue which resulted in an extended warranty. I began communication with dealership on June 2, 2025. During this time, it had been told that other Kia White Pearl Paint has been defective, but nothing has been done on Kia's side as of now. My dealership has "attempted" to get a Goodwill coverage due to paint warranty expired after 36 months of the vehicle which was in 2022. I have been put back and forth and not given specific answers on how to move forward with getting my car fix for a manufacturing/defective paint error. I have also priced out other body shops and the price estimate was over $2500. I am frustrated as I do not believe I should have to take care of an error based on Kia's issue.

Fuel pump main high pressure connection to line got hairline crack on main fuel connection line resorting to fuel leak and smell outside and inside of vehicle.

The engine consumes alot of oil. There are no oil leaks. I have to refill the engine with 1 quart of oil weekly. The vehicle is available for inspection. If this is not checked week, the engine could lock-up for low to no oil. The service representative at Kia in Wendell, NC, verbally stated to me the engines do burn alot of oil and to monitor it regularly. He confirmed there are no recalls on the engine though. No official inspection has been performed. But the vehicle is available for inspection by an official. There have been no warning lamps or messages. The symptom here is constant checking of the oil levels with the dip stick and refilling the engine with oil weekly.

I have a 2019 Kia Sorento that is available upon request for any inspection needed. I replaced the passenger headlight bulb for the low beams 4 times. Each time the bulb go out after a few days. Now, both headlights are out and I can only use my high beams which can cause a safety concern to other drivers as well as myself and family. Vehicle has been inspected by a licensed mechanic. The mechanic stated its a dealer issue after the replacement of the bulb 4 different times. No warning issues prior to failure just when it initially happened the dash warning light regarding low beams lights out starting with the passenger side now both passenger and drivers side. Kia dealer states my car vin number does not have a recall. But there is a current recall for same issue for 2019 Kia Sorento and I was sent a letter in the mail in Febuary 2025. But when I called to confirm the dealer stated my car vin number did not come up under the recall.

Pearl white paint peeling off doors, hood, roof…less than 40,000 miles

I'm writing to formally report a serious and potentially dangerous issue with my 2019 Kia Sorento (VIN: [XXX] ), which is experiencing excessive engine oil consumption. This problem began around 55,000 miles and has progressively worsened to the point where I must either frequently top off oil between scheduled changes or get oil changes well ahead of schedule. Despite having two documented dealership oil changes within approximately 2,000 miles and three months, I have received no support from Kia or my extended warranty provider (JM&A). Kia Customer Care has acknowledged the issue, but refuses to inspect, test, or address it unless the KSDS sensor is triggered or the engine seizes — essentially requiring catastrophic engine failure before they will consider any action. JM&A has similarly denied coverage, stating that oil consumption is excluded under their warranty plan. This approach is not only unreasonable — it is dangerous. Running low on oil can lead to sudden engine failure while driving, posing a real risk to both my safety and that of others on the road. I have not been offered any proactive oil consumption test or preventive service by Kia, despite repeated concerns. I am aware that excessive oil consumption is the subject of class action litigation involving Kia vehicles, and that this may reflect a broader pattern of engine-related defects. I believe this situation deserves formal investigation and review, potentially qualifying for recall consideration or an expanded service campaign. I drive daily in the Chicago suburbs with my [XXX] and [XXX] children, which makes the risk of sudden engine failure especially concerning. I am more than willing to provide documentation, including oil consumption logs, service records, and communications with both Kia and JM&A. I respectfully request that NHTSA review this matter for possible investigation into its safety implications and potential systemic nature. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Pearl White Paint has suddenly begun flaking off from roof of my 2019 SorentoSXL. It is running above the length of the driver side door. Paint should not be doing that. Looks like a factory defect. Noticed many other complaints for the exact same issue. Kia defers to the warranty but Kia should fix this regardless of warranty timeline since this is not as a result of external forces or owner error.

Upon starting my vehicle after going to the grocery store, the ABS, ESC, Check Forward Collision-Avoidance Assist System, and Auto Hold warning lights illuminated. The cruise control was then inadvertently deactivated. When vehicle is started the Check Forward Collision error comes on. After a few months when entering the freeway and accelerating I received an error regarding unknown engine issue. Took vehicle to Kia dealership and was who diagnosed that the hydraulic electronic control unit (HECU) needed to be replaced. Manufacturer being notified, vehicle not repaired at dealer due to cost.

The contact owns a 2019 Kia Sorento. The contact stated that the check engine warning light had remained illuminated. The vehicle was taken to the local dealer on several occasions; however, the cause of the failure was not determined. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle suddenly stalled. The vehicle was towed to the local dealer, where it was diagnosed that the engine had overheated and fractured. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 97,000.

Snow white pearl paint is not bonding to kia sorento roof

HI, MY CAR HAS INCREASED OIL CONSUMPTION.EVERY WEEK, IAM TOPING OFF THE OIL, 1 QRT EVERY WEEK NOW.I BROUGHT THIS TO KIA'S ATTENTION, HAD THE TEST DONE AS THEY SUGGESTED.THEY OFFERRED ME ONLY THIS: A/C EVAP CLEAN, COOLANT FLUID EXCHANGE, SPARK PLUG REPLACE, 3 PT INDUCTION SVC, WHICH DOESNT FIX THE PROBLEM. I ALSO WANTED THE EXISTING RECALL TO BE ADRESSED, BUT THEY IGNORED.

I am the original owner of my vehicle, which I purchased brand new from the dealership in December, 2017]. The car is now five years old and has been regularly maintained. However, I have observed significant issues with the paint, which is bubbling and peeling off in large amounts in several areas of the vehicle. This condition is concerning, as it not only affects the vehicle’s appearance but also has the potential to cause rust and other mechanical issues if left unaddressed. Given that the peeling is occurring despite proper care and no external factors such as accidents or environmental damage, I believe this may be a manufacturing defect. I am requesting an evaluation of this issue and any available remedies under the manufacturer’s warranty, especially considering the potential for long-term damage to the vehicle’s structure and mechanical components. Sincerely, [XXX] [XXX] 2019 Kia Sorento [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I’m contacting you regarding my 2019 Kia Sorento (VIN: [XXX] ), which was completely destroyed in a fire on [XXX]. I had gone for a run at the city park, and as I was walking back, I saw my vehicle in flames. Police were already on-site, and just as I approached, the back windshield exploded. The fire department arrived shortly after and extinguished the flames. The vehicle is a total loss. After reviewing the VIN, I found the vehicle is subject to Recall SC249F / NHTSA 22V703 for a fire risk related to trailer hitch wiring. I want to emphasize that this vehicle did not have a trailer hitch installed, which raises concerns that it may have been pre-wired at the factory or otherwise contained faulty components. Additionally, I had previously brought the vehicle to the dealership twice for electrical problems, including complete failure of all lights, the windshield wiper motor, and power outlets. These issues were never fully resolved and may have been early signs of the defect that led to the fire. I am requesting: 1.A factory build sheet or Monroney label to confirm if any recall-related components were installed. 2.Guidance on how to initiate an official claim or investigation with Kia. 3.Clarification on whether Recall SC249F applies to vehicles without a hitch but with related electrical systems. Photos of the fire damage are available INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Kia is well known for their engine problems. I had my engine light come on and was flashing so I pulled over and shut the car off. After a few minutes I turned it back on and the light was still on, but no longer flashing. I was able to get it to my local mechanic who told me it needed a new engine. I had it towed to the Kia dealer where I purchased it. They were able to replace it was a refurbished motor, but Kia indicated it was not part of the current recall. I feel it should be part of the current engine recall, but if it truly is not then I felt you should be made aware of the issue.

We have noticed a great amount of oil consumption in the engine. We first thought we needed an oil change. We keep up on maintenance of our vehicles. When we took it in to get the oil changed, they said we had almost no oil in the vehicle. So once we had an oil change, we took it to Kia of Alcoa and they said there was nothing wrong with it. We drove it a while and again low on oil. We take it back to Kia of Alcoa and they do an oil consumption test. We drove it 1,000 miles like they said to do and we came back. They checked the oil level and they said the oil consumption was normal. So again we drive it and still having issues with oil consumption. We always have to put anywhere from 1 to 5 quarts of oil in the vehicle on a regular basis. We should not have to add oil in between oil changes. Now we have a rattling going on and we are taking it back to Kia Alcoa soon to get looked at. We believe that rattling is from the high oil consumption. Nobody seems to have a solution and everyone thinks there is nothing wrong with the vehicle.

I own a 2019 Kia Sorento SX V6 that I purchase in January 2024 that now has 73k miles. I recently started encountering a problem where the oil light would come on and stay on while my car is an idle position. I went to City Kia of Greater Orlando to get an oil change because I assumed that was the problem. Sometime after the oil change the light continued to go on when my car was in idle position and my engine oil that was just replaced had been severely depleted so I returned to Kia to have a diagnostic done and was advised that the oil filter housing gasket, oil pressure regulator valve needed to be replaced along with some other repairs for leaks so I approved the repairs but after the repairs were completed and I retrieved my vehicle the same problem of the oil light coming own when idle continued. I returned one again to Kia and had another diagnostic done and they found that now the oil pressure switch with harness needed to be replaced which I questioned because why wasn’t this issue found with the first diagnostic. Why so many issues with parts related to my engine and is not covered under warranty or as part of a recall. I’ve done some research and found numerous complaints of the 2019 kia sorento having the same engine issues and having the same parts replaced. I strongly believe that this is a defect on this car and should be addressed immediately and these issues scrutinized.

Paint is peeling. Only have 100,000 miles. Paint is peeling off badly.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the engine. The vehicle was taken to a local AutoZone, where a representative inspected the vehicle and advised the contact that the engine oil was extremely low. The contact added engine oil, and within two weeks, the engine oil was extremely low again. There were no warning lights illuminated. The contact stated that several local dealers were contacted; however, the vehicle was not diagnosed or repaired. The contact was advised that the VIN was not under recall. The vehicle was not repaired. The contact referenced a settlement under Kia Engine Litigation: Case [XXX] as possibly related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 69,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oil consumption

My oil level in my car keeps going low. Service department at Kia states they cannot find another problem. I’ve had regular oil changes. I met someone at the dealership experiencing the same problem.

I started burning oil faster than my oil changes were due. One of the techs told me he had seen far too many Kias with this known issue. My Checked engine light came on a couple months after. When I took it in the shop they ran a compression test and advised that the engine was on its way out and stated they would recommend replacing the engine due to oil consumption and low engine compression. I am the 2nd owner to this vehicle and have maintained all the maintenance on it. Its crazy that I still have 3 more years paying for it at 148,000. As many complaints as there are online for this vehicle Kia should definitely be looking into it. At least up the warranty mileage. I drive my kids with this vehicle and feel at any minute its just going to give out on the highway.

We have received the security update for the ignition system over a year ago for the recall. Even with this recall fix our vehicle was still stolen, so this solution clearly didn't work.

I have a 2019 Kia Sorento which I bought new and changed the oil every 5-8k miles. I was told this was fine with newer vehicles that use synthetic oil. I started having issues with my car burning oil really fast around 60-70k miles. The oil would be dark and low without any warning light, well before my window sticker indicated I should need service. The shop where I take my car warned me this was happening with Kia engines. They also shared with my that my dashboard light was not coming on because it had not been "re set." I have always had a problem with the oil light coming on when I don't need oil and it not coming on when I do. I had my oil changed and was back after 3k miles because my engine was dry. A week later I stopped for gas on my way home from work at 1am, and its a good thing I checked my oil because it was dry. I have young children I drive around town daily. This is terrifying for me- not knowing if my engine could blow up any time, without warning. So I took my car to Kia where they started an oil consumption test. Which was time consuming and stressful to deal with. I have a maintenance gap that took place during Covid. Likely because my father in law changed my oil. I am hoping we can get receipts for this or apparently I am screwed, but this was 3 years ago! :( On top of it, the back of my white car is now grey because of all of the oil I am burning. Which explains the awful smell that fills my home when I open the garage door with my car running. That really can't be good. This has been a nightmare and its only the beginning for me. Kia needs to step up and take responsibility for their faulty engines. Stop making it so complicated for customers to get the quality service they deserve. I should not be fighting for them to fix an issue that has come highly complained about.

We were driving home Saturday and our 2019 Kia Sorento EX V6, 3.3L engine with 24000 miles, just stopped running. We got the car pulled over and noticed smoke coming out of the hood. The tow truck towed it to the dealership: seized engine. We are the second owners of this vehicle, we purchased it from a Honda dealership 20K miles on it and have not had one moment's trouble with it until this happened. We have had regular maintenance done, etc. So now I have a vehicle that I owe several thousands of dollars on that is completely useless.

Vehicle has frequent oil consumption issues. It’s burning oil way too fast and causing a potential issue with the engine. According to the staff at the car shop, there is no way to fix it. You have to just kind of deal with it. It seems to be a defect that has not been addressed and is only for first owners. Bought my vehicle from a dealership and apparently this isn’t covered. This is a Lemon and it’s clearly unknown issue based on the workers at the car shop that have not been addressed and is causing an issue with my engine.

Engine burns too much oil

I am reporting a recurring defect with my 2019 Kia Sorento’s front axle assembly, which has failed multiple times despite repeated replacements. The vehicle was serviced at Ron Tonkin Kia, where the front axle assembly was replaced three times due to leaks: •January 2022 – First replacement •November 2022 – Second replacement •March 2023 – Third replacement The issue is happening again, indicating a persistent defect. Each time, the axle assembly has been replaced under warranty, but the problem continues to recur, raising concerns about long-term safety and reliability. I am concerned about the potential risk of axle failure while driving, which could lead to loss of vehicle control or other safety hazards. I am requesting an investigation into whether this issue is widespread and whether Kia should be required to address it through a recall or permanent fix.

This Type of vehicle has a Recall for Oil Pressure Sensor Switch. I Contact Dealer prior my Warranty Covers. But they keep denying the Repairs. Saying tis types of works its not cover on this Warranty. This Vehicle its a Recall for this Oil Pressure Sensor Switch. The Dealer Kia Dont Want to work with the Client other than offering you. A Trade for a new Vehicle Not A Good Bussiness from Kia. Very Dissapointed

I am the owner of the aforementioned KIA Sorento EX SUV which I leased when new from TASCA KIA then purchased at the end of my lease. It should be noted that my new address is [XXX] as I moved from the Coventry address on May 26, 2023. I religiously have my oil changed (have all receipts since 2019) at the manufacturers recommendation. At around 55,000 miles I started noticed wet spots on the driveway below the engine and was not sure if it was anti-freeze or oil. As the mileage on my vehicle increased over time I noticed the spots on the driveway getting bigger. A fellow KIA owner who incidently owned a 2019 Sorento Platinum with a V-6 like mine stated that they developed a sizeable oil leak in their vehicle at around 50K miles. My vehicle had close to 74K miles and I noticed that my oil level was dipping down. On December 9, 2024, I drove my vehicle over to KIA of Attleboro, MA and after a mechanics inspection it was determined that was engine was in fact leaking oil from both the filter housing which is plastic and also from the area where the wiring harness connects to the oil pan that indicates low oil pressure which never notified of low oil. On December 10, 2024, I brought my KIA Sorento back to the same dealership in Massachusetts where the oil leaks were repaired at a cost of $912.43. I subsequently went on the web and discovered that this was a growing problem with this year and model KIA along with other years with some owners seizing their motors. I never received a notice from KIA notifying me of this potential issue which I believe is larger than being reported and should inspired NHTSA to force KIA USA to send out a notice to all affected KIA owners and fix this problem at no cost to the consumer. Putting this money out unexpectedly just before Christmas was painful. I would like to be compensated for this expense which is a defect. Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Kia Sorento. The contact stated while driving 75-80 MPH, there was oil leaking from the vehicle. The contact also noticed that there was oil on the garage floor. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V202000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic, who determined that the oil pan needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 101,011.

The Sorento is coated with a "Snow White Pearl" paint that started delaminating rapidly. I took it to the dealership at first for a pen touch up, but it started chipping and peeling exponentially quicker lately. This is a serious issue as the paint is the only protector of the body from rust and wear.

There is delamination of the snow pearl white paint. It has been reported and noted at the Kia dealership. Starting on the hood and passenger driver side door. It is literally falling off after a bubble formed under the paint. Kia has pictures of this

Oil consumption, car seizes,loses power and stalls when at 65 to 70 mph on highway,almost caused two accidents in which i was able to avoid, both times my children were in the vehicle.spoke with kia as well and they stated they were unable to help with this issue and only suggested us to go to a dealership.We have taken the car to the dealership and to auto shop 3 times in the past 6 months no resolve.Just got an oil change again and did oil consumption test (result was .8 oil burned at 1,000 miles) ,now 2 weeks later no oil in car as oil light came on after it was filled back up at the oil consumption test ,engine is faulty and burns oil at alarming rates.

A crack on my dashboard by the airbag above glove box. I use a windshield screen and armor all it to protect it I’m afraid if there’s an accident the airbag will not work as designed and it could cause injury or death Kia said after 5 years it’s normal wear and tear I bought car new oct 2019

Recently the 2019 Kia Sorento 3.3L V6 has had an intermittent Engine Oil Pressure Light. It will sometimes come on at low idle but not all the time. We did find a leak at the oil filter housing and repaired that, which did not solve the light issue. The vehicle has oil in it, thus not the problem. The vehicle was Manufactured in June of 2018 and there was a recall on the exact issue just prior to this for 2018's. Given the manufacture date and the fact this issue was not discovered until AFTER the vehicle were produced, I feel that given the timing it would be fair to say this vehicle would fall into the recall. I did have an independent shop diagnose this as a possible electrical short or part issue. I have spoken to Kia and they have provided no assistance on this.

The forward collision system warning system the warning that it's not working stays on for a couple of days then goes off but then it comes back on. My other problem is the Pearl White paint is peeling off the hood and roof of my Sorento. Kia said not their problem because it has 80,000 miles. I have read thousands of complaints about this problem. There seems to be a problem with the paint they are using.

The vehicle (90k miles) has a check oil light on. When I took it to the dealer, they diagnosed the issue as a faulty oil pressure sensor (see attachment #1). The model year warranty is 10yr/100k for engine/powertrain, I was informed that since I am a second owner that they will only honor a 5yr/60k warranty. I then looked to see if there was an extended warranty on this component and there is on the nhtsa.gov site. A letter from Kia dated 4/6/2022 (WTY026) (attachment #2). Attached for you convenience shows an extension of the warranty of this component to 15yr/150k. The letter includes my vehicles make and model, but uses the model year 2014-2018 with a manufacturing date of 12/17/2012 - 3/7/2018. My vehicle was manufactured on 3/2/18 from the VIN plate attached to the vehicle (attachment #3). The dealership also refused to cover the warranty based on this letter because of the model year. My issue is this model year uses the same engine and components and was manufactured before the cut-off of the extended warranty. I would like to see the extended warranty extended to cover further model years as the component is still causing the same safety issue

I received a safety recall letter from Kia America July 2023 and Dec 2024 and called Jerry Seiner Kia Salt Lake City and they will not help me. I then called Kia customer care number on the recall letter 800-333-4542 and it goes to roadside assistance and they cannot help me. I then called the USGOV safety hotline listed on the recall letter 888-327-4236 and that goes to Coach Elkhart. So the Kia customer care number is incorrect and the USGOV safety hotline number is incorrect and no one except me knows this? Zombieland America. Anyone out their know why the USGOV safety hotline number lists Coach Elkhart phone number? I have had 3 other people look to see how crazy this all is.

Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.

The engine blew up. I have all of my oil change receipts and gave them to West Herr Kia, and per Kia West Herr, Kia denied covering the blown engine because the piston went through the engine with great force. This happened at approximately 110,000 miles. West Herr Kia quoted 10,400 to replace the engine. Please let me know if you would like copies of the oil changes. I won't be able to upload all.of them.

. In October 2023 (see KIA service ticket) my KIA was brought into Jackson KIA Cocoa, FL, for something not operating correctly. The vehicle periodically would hesitate when pressing the accelerator and other times when you had pressed the accelerator to go faster and removed your foot from the accelerator, the vehicle would not slow down, rather continue to speed up even if you tapped the brakes. The service technician had the vehicle for two days and confirmed during several of his test drives that the vehicle would hesitate and speed up with your foot off the accelerator. The service technician said the fuel pump was the issue; however, to cover it under our vehicle warranty, the vehicle would need to generate either a service code error or the indicator light would have to turn on. Neither of these happened during the service technician’s test drives. The service technician wanting to confirm his assessment that the fuel pump was faulty, replaced the fuel pump with a new one and test drove the vehicle. The issues of hesitation and acceleration didn’t happen as they did with old fuel pump. The service technician put the old fuel pump back in because I refused to accept a charge for replacing the fuel pump when it was under warranty. I made an appointment with Jackson Kia in August 2024, explaining that the vehicle had not improved and no error codes and no indication lights but the vehicle was accelerating and hesitating even more than it was almost a year ago when their service technician confirmed the issue with the fuel pump. I left the vehicle with Jackson KIA again for three days for them to diagnose the problem and confirm that the fuel pump was faulty. The service technician confirmed that the other service technician from a year ago diagnosed the problem correctly. It was in fact the fuel pump and is exhibiting the conditions as outlined in the KIA Motors Fuel Pump notice, except the vehicle did not have any diagnostic error codes nor any lights

Snow White Pearl Paint, there are several vehicles including mine that have peeling paint all over the vehicle, in both Kia and Hyundai vehicles, the paint peels when it rains or anything else! No one at the Corporate office or dealership will speak to this, and says that after 36 months it isn't their problem, I have been told that this is a wide spread issue and that it is on most of all vehicles that are this color.

This Engine is the Lambda II 3.3 Cylinder and it has been using a quart of oil every 400 miles. The oil light went on while my wife went to Mayo clinic in Minnesota for [XXX] and she had to pull over and put more oil in while on the side of the road. Kia dealership looked at it and said they could do an oil consumption test but that KIA would not pay for a new engine since at 96000 miles, it is out of warranty (second owner). This issue appeared suddenly and is getting worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to a dealer four times where an unknown diagnosis was provided and the vehicle was repaired four times with unknown parts, but the failure persisted. Additionally, the contact stated that while driving at approximately 45 MPH, the vehicle jolted forward, shuddered, and lost motive power. The check engine warning light was flashing. The vehicle was taken to a dealer where it was diagnosed that the cylinder #2 valve was burned and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 101,000.

The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was taken to the local dealer and was informed that parts for the repair under NHTSA Campaign Number: 22V703000 (Trailer Hitches) were not available. The vehicle was taken back to the dealer, who replaced the fuse. The vehicle was repaired. The contact stated that the driver’s side taillight became inoperable. There were no warning lights illuminated. The vehicle was taken back to the same dealer, where it was diagnosed that the taillight bulb, taillight assembly, and the wiring harness needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted, opened a case, but no assistance was provided. The failure mileage was approximately 45,220.

Paint just peeling off

My car has been in recall with Kia motors and nothing has been changed or done

I have been without transportation for 3 months now and I’m about to lose my Job

The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was taken for an oil change and the oil warning light illuminated immediately after the oil change was performed. The vehicle was returned to the mechanic who diagnosed that oil was unclean. The mechanic informed the contact that the failure had caused the air conditioning to fail. The mechanic informed the contact that there were metal shavings found in the oil. The oil was flushed and replaced. The contact was referred to the dealer. The dealer was contacted and confirmed that the repair was not covered under recall or warranty. The manufacturer had not been made aware of the failure. The failure mileage was 149,000.

The Oil Pressure sensor was lighting up on the Dash indicating Low Oil pressure when the engine was running under 1500 RPM. Was replaced and Same condition appeared within hours leaving the dealership. KIA USA was no help in resolving the issue. Technician noted that there was no Sludge or any reason for the issue. I have seen many reported issues with the same result on line

The paint is peeling everywhere on my vehicle

Multifunction front camera unit part number 95740-c6560. Warning lights come on every day. They continue to alert while driving causing issues with attention to the road. The high beams will not work unless the lights are set to on instead of auto. Vehicle was taken to a Kia dealership, and they diagnosed a complete failure on the part. This part operates several of the safety functions of the vehicle. There have been several people who have had this issue.

Engined failed in the middle of the highway at 100,800 miles. Engine has had horrible oil consumption issues for a long time, despite regular oil changes and checking the oil levels. KIA already has a 150k class action settlement for engine failure due to connecting rod bearing failure, but have denied warranty and wanted out of pocket $7600 for full engine replacement.

Fuel pump malfunction. It is available for inspection. My safety was put at risk and others because the car stalled abruptly while driving and would not accelerate. Yes the dealer was able to recognize fuel pump issue. No other symptoms.

My engine was replaced and the fuel line was reported "mangled" by Kia of Coatesville where I took my car in after an engine replacement. One in which emissions codes were still going off. The car still smelled like fuel and it was then found that the fuel pump was leaking. To further this when we got the car back, the csr still smelled like fuel. The car was yet again taken in and found to have a crack in the fuel rail.

This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.

While driving on a highway my engine failed causing me to have to pull over into the shoulder. I was told there was a defect in oil consumption.

Codes P1326 and P000B showing up. Vehicle will not go over 2000 RPM and 60MPH. When you try to accelerate it stalls and jumps. Was almost rear ended. Kia has had vehicle for the over a week and says it will be at least another week before they can even diagnose and let me know if we need a new engine- another shop already said we would need a new engine. No warning prior to stalling, check engine light immediately came on as soon as we couldn’t accelerate.

Delamination of my pearl white paint started occurring at 44,000 miles on my 2019 Kia Sorento. Now at 54,000 miles it's gotten worse and continues to expand. Occurring on the hood and the roof.

I have a 2019 Kia Sorento EX V6 with 65,000 miles. Recently started smelling fuel and had someone look at it. I was told there is a fuel leak above the left side of the tank in the evaporative line. No accidents. This should never happen on a vehicle for no reason.   NO system Failure. No malfunction. Yes, it is available upon request. NO inspections by insurance or police. No warning lights. Safety could potentially be at risk since fuel is exposed!!!!!

PEARL WHITE PAINT STARTED PEELING ABOUT 6 MONTHS AGO. ABOUT 40,000 MILES

Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.

While driving on the interstate my panoramic sunroof exploded glass flew out, and if the window had been open, it would’ve hurt the people inside. It sounded like a gunshot. My vehicle is currently at a dealership. We are trying to get Kia corporate to fix it because it was a window defect. Nothing hit my car it just explodes.

Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record

Delamination of white pearl paint on my car hood and roof.

My 2019 Kia Sorento review camera gets water in it and makes it difficult to see. I see NHTSA 23V639000 is a recall. With my vin number the Kia dealer does not see a recall for this, but there should be. I contacted Kia customer service (listed below) and I get a person who cannot do anything about this issue. They look up my vin number and see no recalls as the person said their system does not show recalls. The Kia dealers show recalls but do not have the review camera listed as a recall as it should be. Notification: Owners were notified by mail starting November 13, 2023. Owners can also contact Kia customer service at (800) 333-4542. Recall number: SC282 I was never notified and Kia does not recognize the recall above All contact information below when contacted has proved useless. Chief Safety Officer Kia America National Highway Traffic Safety Administration [XXX] Sep 22, 2023 — Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC282. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving home from work and the engine just shut off and seized while I was going down the road, coasted into an empty lot while there was traffic coming behind be and towards me on the opposite side of road and called dealership, no warning lights until everything shut down in that moment, towed to Kia dealership where mechanic diagnosed it as seized. No explanation for why without tear down of motor that would be at my expense, warranty deemed voided because of a gap in oil change. Oil change was up to date and car had oil in it.

The contact owns a 2019 Kia Sorento. The contact stated while driving 35 MPH, the vehicle suddenly lost motive power. The contact was unable to pull to the shoulder of the roadway, and the vehicle failed to restart, leaving the contact stuck in the middle of a busy intersection. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

Bought car with 36k miles on it in July 2023. In Jan 2024, engine light came on and we noticed loss of power shifting between gears, had fuel injectors replaced/cleaned. In Feb 2024 at 51k miles, car made knocking noise, pulled over and shut car off, would not restart. Towed to KIA dealer, told the engine was seized and crankshaft snapped. I had regular oil changes every 5,000 miles as recommended by KIA. KIA dealer showed sludge in the bottom of the oil and accused me of adding oil after the engine failed -- false. KIA would not provide any remedy and is charging me $12,000 to replace engine. Seeing other complaints here for the same issue leads me to believe that this is a known issue for KIA on these engines but it has not yet reached critical mass.

The contact owns a 2019 Kia Sorento. The contact stated that when the vehicle was started, the ABS and the stabili-trak warning lights were illuminated but eventually turned off. The contact stated that the warning lights illuminated intermittently but had gradually illuminated more frequently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side rear wheel ABS sensor needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 13,040.

My pearl white 2019 KIA Sorento LX is peeling terribly. It's very ugly and is causing my car to rust in spots

Engine oil consumption with no warning that oil is low. The engine is faulty and can cause a seized engine while on the highway very dangerous. Thankfully the engine started sounding like loose change got home checked whole car to discover there was only about a quart oil in engine. No leak anywhere. Talked to Kia today was told it was an engine affected but excessive oil consumption. And there is a known problem with the engine but no recall

The paint on Pearl white Kia Sorrento 2019 is beginning to chip and peel

Oil light has come on intermittently, so we took the car into the Kia dealership in May before we hit 60k miles, the limit of our warranty. We were told they drained the oil, checked everything, and didn't find any issues. Oil light issue persisted so we took the car back to the dealership today (July 19) and the dealership has now acknowledged the crack in the engine where oil leaks into the oil pan. This is a widespread problem and should have been well known by the dealership. [XXX] ) However, dealer cannot do anything to fix the engine unless we pay - we were instructed to monitor the oil level and bring the car back regularly so they could read the computer codes to see if the engine starts to show any signs of rod bearing failure, since that code would justify Kia replacing the engine. In the meantime, they want us to keep driving it; the engine may seize, stall, fail, or simply catch fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.

While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

Multiple infotainment center errors while driving from Wisconsin to Michigan. Freezing and then restarting as if the car was just started. Occasionally freezing on the safety acknowledgement screen. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

Infotainment center glicthing while driving Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

Infotainment center glitching while driving and using back up camera, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

Infotainment center continues to have issues/restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

Infotainment center glitching while driving, Restarting as if the car was just started. Dealership, Taylor Kia Toldeo refused to address because it was not occuring the moment it was brought into the dealership. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. recording of this available. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

Infotainment center glitching. Recent water issue. Mold smell after water issue. Carpet was not appropriately addressed by dealership for A/C drain "design flaw". I have a child with asthma and disabled vetran father and spend hours commuting daily. Mold and water are a health concern. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

infotainment center issues after recent a/c drain hose issue and water pouring out of dash compartment due to design flaw. Concerned about water contributing to electrical issues. Dealership will not assess because electrical issue not happening constantly Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. Ongoing issues with mold smell after water as well. Dealership gave me vehicle back with carpets soaking wet 2 years in a row. Child has asthma, father has pulmonary fibrosis and is a disabled veteran. Only vehicle for family unfortunately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

all electrical screens went black while driving including those on the instrument cluster Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. The ongoing infotainment screen failure occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

Infotainment center glitching while driving, Restarting as if the car was just started. Recent water issue behind dash due to "design flaw" of A/C drain. Ongoing mold/musty smell. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

Infotainment center glitching while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

About an hour after getting a car wash I noticed that the infotainment center was having issues. It would restart as if the car was just turned on and freeze. It also went black then back to the start with KIA logo. Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

Infotainment center failure/glitching. It would restart as if the car was just turned on and freeze. It also went black then back to the start with KIA logo. Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

infotainment center glitching. restart as if the car was just turned on and freeze. It also went black then back to the start with KIA logo. I was driving on roads in the country that I was not familiar with, I did record this to the best of our ability with the assitance of my child. Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

infotainment center glitching and restarting while driving at random times. would restart to kia logo and then freeze on the saftey message. this interferes with navigation and is a distraction while driving. Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration

Infotainment center no longer has option for date/time. Option is grayed out. Dealership had vehicle for 89 days and returned it not fixed after claiming they resolved everything.

UNKNOWN Excessive oil burning, Engine stalling, car shaking loss of power, misfiring,

Steering wheel "sticks" at higher speeds, making it difficult to make fine adjustments. When steering un-sticks, it then overcompensates and you end up zig-zagging down the highway. It is very uncomfortable and it feels unsafe.

Infotainment center failure that hat been ongoing since 2019 and Kia will not address

Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.

Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.

Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease

Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Asked by dealer "where do you keep it parked" I asked them where they kept it parked back because it was purchased 8/15/2019 and began making the noises in early october when we got rain. Vehicle given back from the dealership with excessively wet carpet and smelling of mold and fish flies.

electronic functions of vehicle was unresponsive. unable to turn off radio. unable to change volume. unable to control A/C. unable to answer calls. all buttons unresponsive Dealership called on date with no answer. message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained because of ongoing issues with electrical components with same response from dealership and lack of attempt to make any effort to diagnose @ Taylor Kia Toledo Ohio. Staff still said they could not do anything.

Vehicle would not turn off. had an earlier issue this day with loss of controls of anything electrical on steering wheel/dash/infotainment center. When vehicle was turned off and keys removed electrical compents would not turn off, Radio/AC/Fan. Attempted to turn car off and on again. Did not resolve the issue. Attempted to call dealership service department, No answer. Called family for help because I was concerned the batter would die. We were traveling and I did not want to leave vehicle in parking lot with elrectical running on a hot day. Advised by family to attempt disconnecting battery. Disconnected battery and electrical turned off. Dealership called on date with no answer. message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained because of ongoing issues with electrical components with same response from dealership and lack of attempt to make any effort to diagnose @ Taylor Kia Toledo Ohio. Staff still said they could not do anything.

ongoing headlight malfunction since 2022, ongoing electrical issues with vehicle. vehicle headlight does not work on multple occasions despite being serviced at the dealership and replaced 4 times in 2 years. this occurs to both headlights. it is currently random for the right but constant for the left cover (backing) of headlight looks like it exploded. plastic is puffed out. Dealership had vehicle from 5/4/2023 to 8/1/2023. returned unresolved

back up camera/infotainement screen went black while backing up twice in driveway. About 10 minutes later infotainment center restarted it's self and prompted me to verify safety while driving. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised.

infotainment screens failed while driving. As a result call failed and this makes hands free phone usage unavailable. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. Kia had vehicle 3/3/2022 to 3/30/2022

infotainment screens failed while driving after failing 3 days prior on 7/3/2022. As a result this makes hands free phone usage unavailable. This is also a safety concern due to distracting the driver.. Kia emailed directly due to ongoing case regarding ongoing electical issues causing accident in April 2021. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. Kia had vehicle 3/3/2022 to 3/30/2022

backup camera and infotainment screens failed while driving 4/1/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

backup camera and infotainment screens failed while driving 4/7/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. failed 4/1/2023 as well. i was instructed by kia to record the issues per my invoice from dealership when they had vehicle for 27 days in 2022 Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

backup camera and infotainment screens failed while driving 4/18/2023 . As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Date and Time functions no longer available as an option of the infotaiment center. dashes replace time Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

backup camera and infotainment screens failed while driving 3/29/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

blind spot collision system failure ongoing off and on since 2021 alarms are a distraction while driving 70 on highway roads when it is icy kia aware of issue due to multiple cases opened

I was driving on the freeway at approx. 65mph and my panoramic glass roof exploded. It was so loud and very frightening. I pulled over at first exit and the glass had exploded from the inside and had major cracks completely down both sides as attached photo shows. This had to be a result of a defective glass roof as nothing flew into my car or hit the glass from the exterior. The glass continued to fall out as I drove. This could have been such a hazard for myself as well as other drivers as I thought someone had shot at my car! Luckily the "headliner" under the glass was closed or I would have been cut by the shattered glass. There were no warning signs of a problem, nor had I ever been contacted by KIA of this potential hazard that others, I now have learned, have reported as well. I drove the car to Shottenkirk Fort Bend KIA, where I had purchased the car new, for help. They have advised me that glass is not covered under my warranty. Nor will they cover my rental car charges as I need a car for work.

I bought this KIA used, one owner from a dealership 4 months ago. It had only 71000 miles on it. Since day one, we noticed it hesitates to get out of 1st gear into second. It also takes for ever to excel at speed on merge on a highway. We've had it inspected and even paid to have a FULL inspection done and all they said is this is a known KIA problem for this year and nothing they can do. I am now thinking the transmission is about to go out on this car I just bought, that the KIA dealership said is a known problem with no fix EXCEPT to replace the transmission. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At my last oil change, I was told by Kia that the oil was extremely low, which shouldn't be the case as I was not overdue for an oil change. They told me they couldn't tell me why, and I could try an engine cleaning service for $300 or $400 dollars that would have maybe a 60% chance of working. If it didn't work, then the engine was the problem and I was basically just screwed. I decided to seek a second opinion at a different shop and per the mechanic, "Engine has no leaks/found oil around top valve cover - removed oil cap and found engine had excessive blow by crank case pressure valve cover - piston rings worn." I was told the engine needs to be replaced. I have about 94,000 miles on the vehicle, and have always done all the maintenance at the Kia dealership that Kia recommends. The mechanic told me this has to be a manufacturing defect. There were no warning lights or anything to alert me to this problem. I was shocked when I was told about it at a routine oil change. If my engine goes out, blows, stops working, etc. I feel this is a major safety concern, particularly if it occurs while driving. I also feel that the Kia dealership isn't being honest about a known engine failure.

While driving the vehicle up a steep hill at 45mph, it began making a ticking noise, within seconds, the engine seized and the car died. There were no warning lights. The vehicle is available to be inspected, it has been towed to a Kia dealership and is currently awaiting inspection. Safety was a concern due to lack of power of the vehicle. Luckily we were going up hill and were able to stop the vehicle quickly.

The oil light has start to flicker on & off since January 8, 2024. I was told it was defective oil pressure switch. I was also told that my oil pan is leaking too which I have had fixed multiple time. I see that there are the same recalls for these issues with Kia Sorento from 2012 - 2018 which said recalls began in July of 2019. My vehicle would have been built as well prior to this recall beginning and so my question is why isn’t the 2019 year included in these two recalls. Are there others later years like mine who have complained about this problem? I also see that you have increased the mileage to 15 years or 150,000 miles. So hopefully this can be resolved & recall issued sooner than later. Thank you.

As I was driving on the road, the engine suddenly died. Tried to restart a couple of times without success. When I tried 3rd time, the engine started.

Paint is peeling off the hood of the car.

I made a hard brake when first got car. Warning lights for ABS and traction control came on. Battery disconnected. Battery reconnected and codes cleared, but warning lights remained. Code 2400201 on OBDII read. I didn’t check ABS pump for leakage as I don’t know where that is. I can see the ABS Pump module unit aka ABS Hydraulic Control Unit. When I hard brake there is no ABS pumping action. Car just lurches forward real hard. Hope car doesn’t catch on fire.

Engine oil has been burning at a fast rate. Smoke from exhaust. About 5-6 months ago i Got a oil change and was told my engine oil was extremely low and if i had any warning lights. I said no. Got my oil change,.... started noticing a white smoke coming from exhaust pipe at all times of the day. about 3 months later got another oil change and i asked by any chance was the oil low again and they said yes. They Asked if any warning lights were on and i said no. I asked if i had a leak. They said no. Its been. About a month after this last oil change, i checked my engine oil at home because my car started feeling a bit rough and making making odd noises.. sure enough engine oil was low... so i had to buy some engine oil. Just made an appointment with kia but it will be a month before being looked at. Yes it is available for inspection. This is unsafe while driving and especially when i have children and family in my car which i always do.

Steering is Sticky/Tight especially when going into a curve. Had dealer check it and they said they couldn’t find why it was doing it and that it was okay There was no accident and still driving the car.

See attached document for complaint

I was driving on the highway and the engine started shaking and slowing down and wouldn’t allow me to put power towards the vehicle. Had towed back to my house

The contact owns a 2019 Kia Sorento. The contact stated while her daughter was driving at an undisclosed speed, an abnormally strong fuel odor was detected inside the vehicle. The vehicle was parked outside the garage due to the strong fuel odor. The vehicle was taken to an independent mechanic, who advised the contact to stop driving the vehicle due to a possible fire risk from a failed fuel pump. The fuel pump was replaced. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 78,000.

Days prior to routine scheduled maintenance, several warning lights came on. There was a display of Front Collision Warning. Service department could not replicate the warning lights. Days later, the warning and lights came on more frequently. Took car into dealership and they confirmed a problem. Service department replaced: BR001 HECU 26238 C and 58910-C9600 Hydraulic Unit Assy. As I understand this motor is the main component in having the anti-lock braking system functioning normally. The service department told me to keep the receipt, since it wasn't under warranty, in the event there was a product recall. My concern: Even though there were warning lights the warning wasn't significant enough to indicate that there was a potential safety hazard with a malfunctioning brake system. I submit this in the event there are other incidents of this nature that could possibly warrant a recall.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed with the cruise control activated, the ABS, ESC, Check Forward Collision-Avoidance Assist System, and Auto Hold warning lights illuminated. The cruise control was then inadvertently deactivated. The vehicle was taken to an independent mechanic, who diagnosed that the hydraulic electronic control unit (HECU) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The failure mileage was approximately 42,000.

I was driving on the highway with my two children when my car initially kept overheating so I pulled over to let it cool and add water to the anti coolant piece as it had been leaking. Then once my car cooled all the way down I proceeded to drive that is when it started to fluctuate and kept going hot then cool and it did that for a while before it overheated again. So I pulled over again and this time when I turned my car off it wouldn’t start. And there was a burning smell. My brother came to get us and he’s a mechanic so when he got there he said it smelled like oil and anti coolant were mixing. And that I would probably need a new engine. Towed ot to the dealership ran the diagnostic and they said it was a blown head gasket and I need a new engine. Not once did any of my dash lights come on, and I’ve had the dash reset several times because every time something goes down in my car the light for it never comes on. My kids life and mine as well were put at risk because my he motor could’ve caught fire or we could’ve gotten hit if it would have locked in the middle of me driving.

PAINT CHIPPING OFF

I bought this car in October of 2019 off of the show room floor and around July 15, of 2022 the paint on the hood of my car just started peeling for no reason. Over time the peeling has increased rapidly. I would like for this to be fixed. The color of my car is pearl white.

Check forwarded collision was on and it has disabled my traction control and abs light was on kia had me make an appointment 3 weeks out. Was leaving for work and it was rainy I was doing 30 in a 40 and I tried stopping to slow down because there was a car in front of me stopped at a yeld so I tired to stop harder but back of car stating sliding our so I had to quickly make a move to get to the lane next to me and there is no one over there and I went over a curb and resulting in totalling my car

The contact owns a 2019 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle made an abnormal sound and then lost motive power. The check engine warning light was illuminated. The contact pulled over and was able to drive to the residence. The vehicle was taken to an independent mechanic, who advised the contact to take the vehicle to the dealer. The vehicle was then taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 70,000. The VIN was unavailable.

Fuel pump leaking gas due to faulty design

I purchased my 2019 Kia Sorento with 7,000 miles on it. A few moths after purchase, I began having suspension issue with it. My rear tires were being worn out very quickly and a tire repair shop suggested that I have Kia dealership check out the shocks, which I did. Kia Service Center diagnosed the vehicle and replaced the shock absorbers due to leakage. Almost 2 months later, I took my Sorento back to the same Service Center due to loud squeaking noises and the up and down of the vehicle anytime I drove over the smallest hump or bump in the road. Kia found that the strut mount and bearings were coming apart and Kia supposedly replaced the sway bar along with the bearings and struts. After one month, I had to take the vehicle back for the same issue. It was supposedly fixed again but a few moths later, the loud squeaking came back and has gotten worse over time. I took my truck to Kia again for the same issue and they are now saying that the sway bar bushings have went bad. Well they supposedly just replaced the old sway bar last year and it is already needing new bushings. I have searched online and found the front sway bar of KIA's to be a major defect problem and consumer's having to continuously replace the front sway bar on their KIA. A bad sway bar can not only impede your ability to control and handle your vehicle, but it can also be the cause of an accident. With so many consumer complaints on this issue, I am unsure why there has been no recall on the sway bar and bushings of KIA vehicles. Whether the vehicle is new with new parts or the part has been replaced, this is definitely an issue that needs to be investigated immediately.

The Kia burns oil quickly. The oil light used to come in between oil changes. Last oil change the service station said the dip stick was dry but the oil light hadn’t come on at all. A week after the oil change we checked the oil level and the stick came out clean(no oil)

Vehicle has engine oil leak, started months ago but no warning lights - determined there was a problem due to the oil drippage on driveway. Took vehicle to dealership, known problem of oil filter housing and it has to be replaced. Part on back order. Not repairing the problem can force the engine to seize and stall while driving, hence, I haven't been driving the vehicle due to concerns about it seizing. This is a known problem subject to two class action settlement suits and the problem STILL occurs. Why isn't a recall being done to address this problem at no cost to the customers?

Oil pan cracked to the right side of the drain plug about an inch long

I was driving and car lost power, couldn’t drive anymore

The contact owns a 2018 Kia Sorento. The contact stated while reversing into the garage, the contact’s husband noticed a large amount of oil on the ground. The check oil warning light illuminated when the vehicle was stopped. The contact’s husband changed the oil and added 8 quarts of oil to the engine and within a week, the check engine warning light illuminated again. The contacts husband rechecked the oil level and there was no oil in the oil pan. The contact’s husband took off the front passenger tire and saw that the oil filter housing was leaking. The dealer was contacted to purchase the oil filter housing part; however, the contact was informed the part was on backorder with no estimated time for arrival of the parts. The manufacturer was made aware of the failure. The contact stated that without the part, the vehicle was undrivable. The approximate failure mileage was 119,000.

My cars white paint is coming off the body. My car is loosing oil really fast.

I was driving down the road, no service lights were on and my car backfired twice and was engulfed in flames within seconds. My car completely burned, it was a total loss, but I’m being told my vehicles vin wasn’t included in the recalls when it very well should be.

The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle hesitated and shuddered. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module (TCM). The mechanic determined that the transmission needed to be flush and the TCM needed to be reprogrammed to the factory settings. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 80,000. The VIN was not available.

The paint on the hood and roof have been peeling and metal is now exposed. There appears to be a primer or paint defect. This occurred 4 years into owning the vehicle. Kia connect and dealership refuse to do anything since they said paint warranty is only for 3 years or 36,000 miles. But this is negligence from the manufacturer.

My car will not turn on, there was no warning light or maintenance required message. Also the two passenger seats recline back but will not go back to forward position.

Driving to the store and l smell smoke. Pull up to Walmart entrance because l seen a fireman going in. So, l got out to ask him to come help me l smell smoke by time l got back to the car fire started. He was able to put it out but my vent in my second row is burn, side my driver seat a burn a little and rug on the floor. And now my engine stop working mechanics said it a recall on these vehicles.

There's something SERIOUSLY wrong with the Lambda Ii GDI engine similar to the theta ii. Like the SAME oil problems. I have a perfect service record at 89,600 miles and no accident and the oil light came on with solid oil, and even after the new oil, the new transmission flush and full injection service the oil light came on. They took it in numerous times and turned off the oil light and said nothing wrong but the ENGINE light went on once and I took it in 1 mile away and they cleared the light saying "no errors" and "no service problems they could see" and stated it might be the engine itself. It's acting JUST like the theta engine problems with kia sorentos. Like exactly the same. The blogs on the net are freaking out because a SLEW of people with 2019 sorentos were having the same problems. Not low on oil at ALL and the oil light keeps going off. They are helpless to fix it at Kia and said to trade in the car. There were six kia sorentos of the same make and in for repair recently and while I was in the lobby I was hearing customer ls call in complaining about oil lights going off. The blogs I'm reading have a slew of people this is happening to and I just read the California judges ruling and on the theta ii and I contacted the same lawfirm TODAY about the Lambda ii engine. I guess the feds are looking into it but it should be tied RIGHT away to the Lambda engines as well. There's something MAJOR wrong with the lambda.

THE REAR CAMERA PICTURE HAS BECOME FOGGY AND I CAN'T SEE WHAT IS BEHIND ME. THERE IS A NHTSA CAMPAIGN ID 23V639000 FOR THIS PROBLEM. IT COVERS THE 2019 KIA SORENTO (WHICH IS MY VEHICLE) BUT KIA SAYS MY PARTICULAR VIN NUMBER IS NOT INCLUDED IN THE RECALL. KIA NEEDS TO EXPAND THIS RECALL TO INCLUDE ADDITIONAL VIN NUMBERS INCLUDING MINE.

Using a lot of oil. Making a noice whenever driving the vehicle - a click noise - whenever accelerating.

Pieces and or flakes of vehicle paint are falling off the body of the vehicle. Mainly affected areas is the top front portion of the roof above the windshield and front of the hood. Paint started peeling off around the 28,000 mile mark. I’m currently at 30,000 miles. Keeps getting worse. A piece of paint peeled off and was stuck to my windshield and I could not visibly see the road. Had to pull over and remove the peeled off piece of paint

KIA and HYUNDAI - all of their cars are unsafe. I have attached a letter to the NJ State Attorney General to explain some of the issues. These cars are absolutely unsafe and we have no peace of mind. They are killing us, literally. Please do all you can to immediately stop them. I cannot explain how upsetting this is. Please may you help our families. Our children drive these cars. Our brothers, sisters, aunts, uncles, neighbors, parents and all of us are in jeopardy of losing our lives. Thank you.

Driving on the xway, engine stopped. I pulled over to shoulder and noticed engine smoking. I opened hood and observed fire in the engine compartment. Put fire out with water in vehicle. Had vehicle towed to Kia dealer in urbana. Il.

The contact owns a 2019 Kia Sorento. The contact stated that when the brake pedal was depressed, the brakes would pulsate as the vehicle would shake until the vehicle came to a stop. The ABS warning light was illuminated. The vehicle had been taken to two dealers for the issue 7 times. The contact stated that the dealer was unable to determine if the failure was an ABS brake failure or an electrical failure as the vehicle has had electrical failures. The contact stated that the dealer had replaced the tire sensors more than one time, the brain of the electrical system was reprogrammed, and replaced, and the sensor was also replaced; however, the failure persisted. The contact stated that the vehicle was currently at the dealer and was informed that the electrical wiring harness was short circuiting and needed to be replaced. The contact also stated that the driver’s side rear passenger’s door handle had detached from the vehicle when her child attempted to open the door. The vehicle was taken to the dealer however, the door handle was not replaced as the contact was informed that the door handle was not included in the Extended Warranty. The contact mentioned that the vehicle had electrical issues since the day of purchase. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000.

Vehicle has a strong fuel smell when driving and when park kia found leak coming from fuel pump seen fuel coming from up on top of tank kia replace fuel pump and there were no cheek eng light

What component or system failed or malfunctioned, and is it available for inspection upon request? Infotainment screen and back up camera, it is available for Kia at anytime they choose. A complaint has been filed with kia and they have yet to respond. How was your safety or the safety of others put at risk? Failure of the system causes Safety issues for passengers as well as anyone outside of the vehicle while operating said vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? It is unclear whether or not they have made a Legitimate attempt To reproduce the issues. The Dealership that it was purchased at refused to make any attempt to acknowledge the issue. Kia requested that it Be serviced at a dealership, they had it for 27 days consecutively in 2022 and 91 days in 2023 and made no attempt to reproduce the issue. multiple recordings have been provided to Kia. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. Kia has had possession of the vehicle 27 consecutive days on 2022 and 91 consecutive days in 2023 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. Screen malfunctions during use. Flash black Last date of malfunction 11.21.2023. There was a heavy rain 11.20 to 11.21

Oil pan crack below Plug due to changing oil.

While my 6 year old was attempting to put on his rear right seat belt, the belt gave way and tore in half completely unhinged at the seams. We were leaving so we move our child to the left rear seat that has hardly ever been used. As he was putting this seat belt on it also became completely torn in half at the seams . My child’s life has been at risk for the our most recent drives as the seat belt would most likely have been busted in the case of a car accident not being able to hold my child safe and secure. Dealer says they have never seen this. Dealer inspected and reported to manufacturer, stated they would only do a 1 time courtesy replacement. There were no warning lamps and zero symptoms or problems prior to malfunction. This first occurred the weekend of Oct 23rd 2023.

As I was merging off of a ramp onto the expressway my sunroof exploded causing glass to go everywhere almost causing me to crash the vehicle. No cars were present around me to kick up debris to hit the vehicle, and there were no potholes or anything for me to hit.

What component or system failed or malfunctioned, and is it available for inspection upon request? Infotainment center and back up camera failure as well as multiple other system failures that have been ongoing since 2020 after water damage when ac drain hose backed up. Kia has been contacted multiple times since April 2021 regarding this issue after it caused an accident while backing up in April 2021. Kia did not inspect the vehicle until March 2022 due to failure to arrange appropriate appointments and transportation. How was your safety or the safety of others put at risk? The ongoing failures are a safety issue because they make it impossible to safely drive and not be distracted. The screen failures when backing up make it unsafe regarding backover protection and the sensors also fail for back up and blind spot. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The manufacturer has been provided with multiple videos of the issue and has had the vehicle for over 100 days total. Kia states they have the right to manufacture vehicles with features and that they should not be relied upon for safety, under oath and recorded. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer has had access to the vehicle. They are not sharing what occured when they had it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Failure is not consistent or anticipated. It does occur more often when it has rained.

I was driving from Los Angeles to Concord, CA when my car stalled on the highway. The last few miles I was driving a red oil light came on, which I found unusual since I wasn't due for another oil change for about 1000 more miles. I get my car towed to the nearest auto shop and they said the drain plug for my oil had fallen off and the tow truck bed was covered in oil as well as the entire backside of my vehicle. And now my engine is done for.

My wife was driving and this is what she had happen—I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at an unknown speed, the vehicle began shaking and a burning odor emanated from the 12V accessory outlet. The contact stated that the instrument and meter did not illuminate. The vehicle was taken to a dealer where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 65,000.

Oil plug fell out

Unknown- Paint is peeling excessively. Coming off and sheets.

UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.

Engine Trouble: 1. Throttle Actuator Control (past issue, not sure if problem still exists). 2. Combustion Issue: (past and present) engine consuming excessive amounts of oil. Needing additional oil between oils changes. Dealer claimed ‘Combustion Cleaning’ was performed April/May 2023 and issue was resolved. I have had to add oil twice since then. Oil Lamp indicator would signaled, or engine would sound loud and over worked. I would then check the oil and add oil as needed. 3. Driving Mode: The vehicle can on be driven in ‘Comfort’ mode. If I drive in ‘Sport’, specifically, the car will start to malfunction and stall. When driving in any of the other modes the engine will become sluggish and eventually malfunction and stall. All of these problems occurred this year, 2023. I have service documents from the dealership. My cell phone is old and doesn’t take clear photos so I can’t upload them. I can provide the documents later if requested. Please contact me by email as I am in the process of moving.

Paint is chipping and peeling off, we notified Kia and they did an estimate and told us it was out of warranty. We took the vehicle to another body shop who told us that they were seeing many of these Kia's with the same issue. They told us that it is due to UV rays penetrating the paint and causing the primer to get chalky, which causes the paint to delaminate chip and peel. Their estimate was 6566.86, due to having to take the vehicle apart, sand down the vehicle reprime and paint. This estimate was from Stingray Chevrolet in Plant City, Florida

After a particular strong rainstorm I found 4 areas on the driver hood right above the headlight and 6 spots above the windshield that were cracked, bubbled and pealed off all the way down to the metal frame. The areas on the hood remain small. They bubble and chip off a little at a time. The areas above the windshield is completely stripped 75% across the top and 4-6 inches deep. The paint continues to sheer off in large chunks all the way down to the metal. I purchased my Sorento in January 2019 brand new. Color is pearl white.

The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool showed no open recall.

Kia has a known excessive oil consumption issue. This issue has caused my car to suddenly stall while driving which is a huge a safety concern for myself, my passengars and other drivers on the road. If the oil is being sucked into the intake, it will eventually cause engine failure. The Engine Defect is life-threatening and dangerous. As a result of latent design, manufacturing, material, and/or workmanship defects, the Affected Vehicles are prone to excessive oil consumption and/or the restriction of oil flow through the connecting rod bearings as well as to other vital areas of the Engine, causing the Affected Vehicles to experience sudden vehicle stalling, catastrophic engine failure, and/or non-collision engine fires during operation.

Kia America sent me a letter on June 30, 2023, which alerted owners of 2018-2019 Kia vehicles of a possible low-pressure fuel pump leak and explaining a warranty extension. I am distressed and disgruntled, frankly, by this strategy to wait until there is a fuel leak before repairing the problem. My wife and I are in our 70s and travel in the car often on overnight and even two-month trips. We now have to worry that we’ll start to smell fumes while far away from home. This is unacceptable. Why is Kia waiting until owners experience problems before fixing it? I asked our Kia dealer how much it would cost me out of pocket to get the fuel pump replaced now before we are stranded on the road. The dealer would not give an estimate. In addition, I wrote to Kia America and their Customer Care Center about this problem and after a month they have not responded. Finally, I called the Care Center hotline and waited for an hour and finally someone answered, but the connection was lost or the person hung up on me before I could even explain the problem.

On a Sunday morning, approximately 168 miles away from my hometown of Fresno,Ca I was on a family road trip to Pismo, Ca when without warning I began to hear a loud knocking noise coming from the Sorento engine.Since the check engine light was not illuminating, I opened the hood of the Sorento to inspect for any obvious signs of what is causing this sound such as any loose part or oil lose. Nothing was apparent loose and full measured at full. I attempted to check the local area for a mechanic to assist but none were open due to the weekend. The vehicle was left parked at this time. Approximately 7 hours later, I attempted to drive the Sorento home when It started to loose power and began to shake while operating it on a heavy trafficked highway CA-101. I had to quickly exit the highway and park the Sorento on the side of the road. Due to the hour of the day, I left the Sorento on the side of the road in front of a GMC dealership in Paso Robles, Ca and received a ride back home to Fresno,Ca. The following morning with the local businesses open, I returned back to Paso Robles and had the Sorento towed to the local Paso Robles Kia by utilizing my roadside assistance towing through my insurance company, GEICO. After about a hour of being at Paso Robles Kia, I received a call from a rep stating that I would need a new engine because it is damaged. I then arranged a $400 tow from Paso Robles, CA to Coalinga, CA where I work to have the car more accessible for me to access during a repair and I could obtain a second opinion on the repair. They too informed me that I would require a new engine. I called Kia and discussed this issue with them due to this issue being a common occurrence, a partially with the 2019 Kia Sorento Model where a Class action suit was initiated. Kia informed me since my VIN was not part of the suit they would not cover the cost. I would like to note that this issued directly reflects the issues reported in the class action suit against Kia.

The contact owned a 2019 Kia Sorento. The contact stated that while driving approximately 55 MPH the vehicle crashed head on into a second vehicle. During the crash the vehicle was destroyed but the air bags did not deploy. The contact sustained multiple rib fractures, lower back, and right knee injuries and was transported to the hospital. The driver of the second vehicle had also sustained unknown injuries and was also transported to the hospital. The cause of the failure was not determined. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were not notified of the incident. The failure mileage was 60,000.

Letter date 6/30/2023= Low pressure fuel pump leak . this should be a recall to fix the problem this saftey problem. Not a extension of the warranty

My Kia Sorrento Snow White Paint Peeling Chipping Flaking. Rapid peeling of paint. Delamination. My Kia is just a little over three years old. Should not be peeling. This is my second kia. My older one same color no paint issues even after 6 years. Paint is bubbling in some areas and seems like a manufacturer faulty paint job. Paint is coming off in big flakes on doors sides, around windshield and rear hatch area.

There are times when I brake, my brakes will jump or skip before completely braking. My brakes have been checked and replaced. I have seen recalls on the Kia Sportage for the braking system and I believe that the Kia Sorento has the same issues.

I was told by the dealer, that we had to have it dropped off at {400 miles from home}, that the oil drain plug fell out and the engine seized. there are are no previous warning lights no temperature rise the car just stalls, then the warning lights for engine and oil come and by this time your engine is dead. Thank God we where stuck in traffic. Otherwise at cruising speed this could have been a very catastrophic event with the possibility of lose of life.

When driving at certain lower speeds the vehicle is jerky. The car will go into high RPM's when excelerating even when not fully pressing the gas pedal. The engine is burning through oil very quickly. In less than a month from my oil change I have had to put 5 quarts in. When the cruise control is on it sometimes excelerates faster than what it is set for. This has been ongoing for about a year. I have confirmed with 2 shops that I do not have an oil leak.

The contact owns a 2019 Kia Sorento. The contact stated while driving approximately 65 MPH, he started smelling a burning odor. The contact stated that the oil warning light was illuminated. The contacted pulled over and checked the dip stick which indicated that there was no oil in the oil pan. The contact stated that he had had an oil change several months prior to the failure and had not noticed any oil leaks. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 83,537.

My vehicle has the leaking oil pressure sensor. I have brought my car to Kia multiple times since either 65-89k based on loosing too much oil between oil changes with NO check oil light. I lost an extreme amount of oil between 113k and 115k after they changed my filter and checked my oil levels. Always told there is no leak. Now at 115k and 120k miles I am told that not only is the oil pressure sender leaking but it has been leaking on my wire harness which can create a fire. The oil presser sender has a recall of the 3.3 up until March of 2018, my car has a manufacture date of June of 2018.

2019 Kia Sorento- Consumer Complaint- Engine went out after 7 months in to lease. Consumer blamed for damaged done to leased vehicle. Dealership will not honor warranty to repair or exchange. Attached Letter from Office of Attorney General Office Illinois, Retail installment Agreement, GAP Addendum, Vehicle Service Contract, Repair Order, Mechanic Info, & Bill of Sale.

2019 KIA Sorento SXL SPONTANEOUS SUNROOF EXPLOSION, 05/06/13 Car is still under warranty. Conditions: --Open, well maintained highway, nothing nearby (overpass, trees, traffic, etc) to suggest the sunroof was damaged by any foreign object. --Clear, dry, predominately straight roadway, time of day about 7:30pm, temperature about 70°, very light traffic. Was driving south on Maryland Route 6, a 4-lane divided state roadway, when suddenly and without warning the sunroof exploded. Both the sunroof and the interior sunshade were closed at the time. The incident began with a very loud BANG!, followed immediately by the sounds of rushing wind, and the rattling of broken glass on top of the sunshade. A very startling event. Immediately pulled over to the shoulder and found about 60% of the sunroof gone, with some glass debris on the sunshade. The missing glass was from the center of the sunroof, while some glass, though cracked, remained in the frame of the sunroof, on all sides. Drove home at a slower speed and parked car in the garage. Monday, 05/08/23, contacted [XXX], service manager at Bayside KIA of Waldorf. Described the event to [XXX], who immediately indicated the sunroof repair would most likely not be covered under warranty because there would be no way to prove the sunroof damage was the result of a manufacturing defect. He did, reluctantly, offer to examine the damage if I brought the car in to their service department, but the earliest service opening would be on 05/19/23...11 days away! When asked if the dealership could/would provide a loner vehicle in the interim, [XXX] advised all of their loner vehicles were currently in use. Because I need the car repaired as soon as possible, I am working with my insurer who has agreed to cover the repair under my comprehensive coverage (though I, of course, will have to pay the $100 deductible). INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

UNKNOWN: Rapid DELAMINATION of paint (Snow White Pearl). Metal that is not protected, will lead to accelerated and premature rusting. Many Kia owners with Snow White Pearl paint have been encountering the same problem.

Engine light and oil light came on. Car was running strange. We checked the oil and there was no oil on the dipstick. We put 2 quarts of oil in and drove to Kia of Bradley Illinois. On the way the car stalled without warning.

The contact owned a 2019 Kia Sorento. The contact stated that the vehicle was parked after driving and the vehicle caught on fire. There were no warning lights illuminated. The contact stated that smoke was observed emanating from the left taillight, a loud 'boom' noise was heard, and the entire vehicle was engulfed in flames. The fire department extinguished the fire. The contact was not sure if the fire department report was available. The contact sustained a right shoulder and right knee injury. The contact did not receive medical attention. The manufacturer was not notified of the failure. The failure mileage was unknown.

Screen turned off and then lights on dash started flashing. ABS, power steering, blind spot warning, tire monitoring failed. Battery light was flashing. Parking break light came on. Loss of power. Now it will not turn on

4/5/2023 954PM-Neville Island bridge, Pittsburgh, PA While traveling on the interstate, the vehicle caught fire with no warning. We were heading out on vacation, so we had lots of things packed in the car. The fire started in the rear of the vehicle, and was extinguished by a passer by with a fire extinguisher, but re-ignited. it burned VERY fast. Unknown at this time what caused the fire. It is currently in the hands of my car insurance company, so it may be available for inspection. There were NO indications of a problem prior to large flames erupting form the read of the vehicle. In the car was myself, my two adult daughters and 6 year old grandson. He was seated in the 3rd row seat. One daughter in the second row, and myself and daughter up front. Once we realized we were on fire, we attempted to get the back doors open, but child locks were engaged. The key fob would NOT work, and my daughter and grandson were trapped in the burning car. we attempted to break the windows to get them out, but that was not successful. My daughter climbed back in the burning car and somehow got a back door open and they were able to get out and run. Within a few seconds, the windows blew and the flames shot even higher. We will NEVER EVER use child locks again. The problem had not been confirmed or reproduced to my knowledge. I believe my insurance company may be looking into it. I had to have a fuel system regulator and sensor replaced on this vehicle approx 1 month before this event. I had an oil change the day before. Police and fire department were present at the scene. There were NO warnings, lights, messages etc prior to eruption of flames. I have lots of photos, but have not been able to upload them to this site.

While traveling on the interstate, the vehicle caught fire with no warning.We were heading out on vacation, so we had lots of things packed in the car. The fire started in the rear of the vehicle, and was extinguished by a passer by with a fire extinguisher, but re-ignited. it burned VERY fast. Unknown at this time what caused the fire. It is currently in the hands of my car insurance company, so it may be available for inspection. There were NO indications of a problem prior to large flames erupting form the read of the vehicle. In the car was myself, my two adult daughters and 6 year old grandson. He was seated in the 3rd row seat. One daughter in the second row, and myself and daughter up front. Once we realized we were on fire, we attempted to get the back doors open, but child locks were engaged. The key fob would NOT work, and my daughter and grandson were trapped in the burning car. we attempted to break the windows to get them out, but that was not successful. My daughter climbed back in the burning car and somehow got a back door open and they were able to get out and run. Within a few seconds, the windows blew and the flames shot even higher. We will NEVER EVER use child locks again. The problem had not been confirmed or reproduced to my knowledge. I believe my insurance company may be looking into it. I had to have a fuel system regulator and sensor replaced on this vehicle approx two weeks before this event. I had an oil change the day before. Police and fire department were present at the scene. There were NO warnings, lights, messages etc prior to eruption of flames.

Unknown Shortly after purchasing this (6 to 8 weeks) rainwater began collecting and falling into the cabin from the dash area when turning. Not long after this started occuring I began to have issues with the infotainment center or other electrical items in the car sporadically restarting while driving. There was one incident in July 2020 where I called the dealership I purchased this at because we were at the beach in Wisconsin and the car was off. The key was out. The doors were open and the radio would not turn off and the ac was on. I got no response from them. When I had mentioned the issues about things restarting they just said that if it was not happening at that moment they couldn't do anything. Then it started where the screens were restarting and glitching when I was backing up. As a result there was an incident where this occured. My screen (where the back up camera works) went black and the blind spot warning was not working either. I hit a pole trying to get out of a spot I was blocked in at a gas station. It all happened very quickly. Kia was contacted. It took almost 11 months for them to actually take possession of the vehicle at a dealership due to them not having loaner/rental cars or appointments available. They had the vehicle for I believe 28 days. I have documents from the dealership. Per kia I was to take it there so a tech could evaluate it. When I picked it up they said Kia just told them to make sure that the back up camera works. I have provided multiple videos from various incidents over the last 3 years. This is truly becoming a safety issue. I travel 44 miles of major expressway in Michigan daily each way to/from work in Ann Arbor. Having everything turn off/restart/being unable to control/or just not work at all is worse than texting and driving. I never know when something is going to happen https://drive.google.com/drive/folders/1kRD0RehofbZ818V-GCUhykoeOeL23LeT

I have a fuel consumption problem and have read/heard of other Kia owners that are having the same problem.

The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that she was unable to park the vehicle outside and away from structures until the recall repair was completed as recommended by the manufacturer in the recall notification. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

2019 Kia Sorento Snow White Peal peeling paint on hood and roof of car. Per body shop this "delamination"

The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I have a 2019 Kia Sorento with 79096 miles and on 3/24/2023 after taking it to the dealership for an engine diagnostic the car cut off while i was driving it in traffic. No warning or anything. The dealer state that a new engine is needed however the VIN is not on the Kia Recall settlement however i bought this car certified used i am the second owner and the car is still fairly new to have died so soon after having regular mainenance.

It might not seem like a big deal but I've owned a 2016, 2018 and now 2019 Kia Sorento and all 3 yrs. the luggage lamp, or (dome light), does not work. I have brought this issue up about all 3 vehicles. Nobody has ever attempted to fix it. In fact I've been told at the dealership that it's a problem and has been for quite some time. In the owner's Manuel it states this problem could be due to other electrical systems. It does not state which ones. I'm under a recall for the tow package so I'm not sure which could be the culprit when I'm towing a trailer and the fuses blow under the hood or various blinkers or brake lights quit working when towing. You don't know if people behind you are getting the turn signals or brake signals. Has led to many close calls on the road while moving various weights. Would be nice to know if it was ,"other electrical issues", from the luggage lamp issues, or part of the tow package issues. I am by far not the only one who has had these issues with the Kia Sorento's. I would like to know how long these issues can go on before it's too long? Thank You

My car has had oil changes regularly, all of a sudden the oil light comes on I check it and it's bone dry 3 quarts of oil just disappeared. There was no smoke coming from the car and no signs of a leak.

The contact owns a 2019 Kia Sorento. The contact stated that after starting the vehicle, while the engine was idling there was a knocking sound coming from the engine compartment. Additionally, while driving at highway speeds, the vehicle failed to exceed 60 MPH while accelerating. The vehicle was taken to the local dealer who performed a software update, but the knocking sound persisted. The manufacturer was not notified of the failures. The failure mileage was 100.

Recalled for manufacturer installed tow hitch harness that can cause fire. Causing fire to my home and other vehicles. I have had this vehicle since new and have been parking it in my garage all of these years and now Kia is just now notifying the owners. I contacted Kia dealership and twice have been told there is no fix figured out by Kia and to call back later. I wrote to Kia directly 2/12/23 Kia Customer Care - Case#[XXX] and they responded 3/20/23 - also talking about a reimbursement that may be my problem I am not sure what they are talking about. Regardless, they do not care if my vehicle might catch on fire and destroy my home or other vehicles. Dear [XXX], Thank you for contacting Kia Customer Care. At this time the remedy for the recall is not available please keep your letter with you. Once the remedy becomes available to the Kia dealerships for a repair, you will be notified. Once you have received this letter, you may contact us for a reimbursement review. At that time we will advise you of what documents we will need in order to start your process of review. Please make note, a request for reimbursement does not mean you are approved or will be approved, there is no guarantee. I also am very concerned that my auto and home insurer will dump me due to the fire hazard. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Had large paint chip come off hood and stuck on windsheild. Was driving on interstate which caused blind spot while driving 60 mph. Had to pull to side of road to clear windsheild.

Paint peel off in my vehicle

While driving with cruise control enabled, the cruise control suddenly disengaged and became inoperative, and the following warning lights (icons) and warning messages displayed on dashboard: > “Check Forward Collision-Avoidance Assist System” warning message > Master warning mode light > ABS warning light > Forward collision assist warning light > Electronic stability control indicator light, and > Auto Hold indicator light. Vehicle continued to operate normally except for those error warnings; cruise control remained disengaged and inoperative. After pulling off the roadway, turning the vehicle off and restarting engine, vehicle operated normally, cruise control could be re-enabled normally, but eventually the same warning lights and warning messages displayed on dashboard and cruise control again disengaged and remained inoperative. This happened multiple times over a number of days. This error happens randomly, at various speeds, but only after cruise control has been engaged. After pulling off the roadway, I took pictures of the dashboard showing these error messages and warning icons to show dealership at appointment that has been scheduled later this week. (These photos are attached to this report.)

The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Kia Sorento equipped with Kumho Tires, Tire Line: Crugen Premium, Tire Size: 235/65/R17, DOT Number: (N/A). The contact stated that while driving approximately 35 MPH, the low tire pressure warning light illuminated. Upon inspecting the passenger’s and driver’s side rear tires, the contact noticed that the interior tread line had peeled and detached from the steel belt. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 30,845.

Traveling out of town on the highway from Pennsylvania to Virginia in June 2022 and our 2019 Kia Sorrento started shaking at the steering wheel and lost complete power in the engine. I was unable to accelerate with busy highway traffice behind me. I barely made it to th shoulder of the road without being rear ended with my wife and two children in the car. The forst thing I check is engine oil and it was bone dry. We just had it serviced in May at Sipala Kia before we left for our trip. I limped to a small service station in Virginia where he plugged into it but was unale to diagnose. He has us towed to Charlie O'Baugh Kia for repairs. We had this Kia Sorrento to two of our local dealers, Sipala Kia of West Chester and Scott Kia of Springfield, PA for oil leak or oil consumption but both dealers kept telling me nothing wa wrong. In addition to regualar oil and filter change I continue to check the engine oil on a regualr basis where it seems to be buring engine oil at a higher than normal rate.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at 40 MPH, the check engine light illuminated the instrument panel. The next day, the contact stated that while driving into her independent mechanic's shop, white smoke began to emit from the vehicle as the vehicle caught fire. The contact immediately exited the vehicle with her grandchildren as the independent mechanic managed to extinguish the vehicle with a fire extinguisher. The fire department was not notified of the failure. The contact sustained severe trauma as a result of the fire. The dealer was notified of the failure and gave her an estimate for the repair. The manufacturer was also notified of the failure and referred to the NHTSA. The vehicle had yet to be repaired and remained in the possession of the mechanic. The failure mileage was approximately 90,000.

Paint is peeling and flaking off rapidly on my Kia. I had rocks kicked back on my vehicle while driving causing the paint to crack down to the 2nd layer of primer. It is snow white pearl color and it was told to me by a mechanic and by the insurance representative that there is a manufacturer error in the paint color on my specific model. I will continue to have these issues, forking out thousands of dollars to have the paint repaired, for every incident that may happen. I'm concerned that this will create a safety hazard while driving for me as the driver as well as other drivers. I called Kia to see what they would do about it and they said nothing because there's no recall.

The evening of December 13, the driver noticed an engine rattle when accelerating. No “check engine” or other warnings were displayed. The morning of December 14, the vehicle stalled. The driver waited then restarted the vehicle, which immediately turned over. The driver perceived no issues with electronics or engine and, again, the vehicle displayed no warnings or alerts. Upon accelerating from the location at which the vehicle was stopped, the driver heard a “boom” and the vehicle cabin filled with smoke. Upon exiting the vehicle and attempting to ascertain the issue, the driver noticed flames. The entire engine became engulfed.

The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

To whom it may concern: I am sending this email as an owner of a 2019 Kia Sorento for just 15 months, yet I am already experiencing significant mechanical issues. 3 weeks ago my car stopped accelerating while driving across a bridge, began shaking a making a weird noise once idle, and as expected my engine light came on. After calling endless Kia dealers I was able to get it towed 2 weeks later to my local Kia. To my surprise it was a high pressure fuel pump issue which seems to be a common issue amongst Kia Sorento’s. After only having this car for 15 months it should not be costing me $1,700 in repairs. I am requesting that this issue be looked into further and that Kia provides me with assistance.

2019 Kia sorento caught on fire while driving. Drivers behind my wife saw flames coming from under motor. They signaled her to pull over and she got out just in time before entire car went up in flames. We believe the fuel pump was faulty as entire motor was on fire.

While I was driving on the NJ Turnpike near Newark, NJ, I saw black smoke coming in the front windows that I had open about 3 inches each. I immediately pulled into the shoulder of the highway and turned the cars ignition off. By the time I got the car in Park and turned it off the entire front cabin of the car was so thick with smoke that I couldn’t see or breathe. I was able to get out and away from the vehicle just as it completely went up in flames. Two truck drivers stopped and emptied their fire extinguishers on the fire but it did not help at all. By this time the NJ State Police had arrived to help with traffic and they had me sit in the back of one of their vehicles away from the heavy smoke. Prior to seeing the smoke, I had no warning lights on my dashboard, the temperature of the car never rose, and there were no emergency messages whatsoever. There also had not been any work performed on the car for at least 3 weeks prior to fire. Had I not been in a location where there was an accessible shoulder I don’t know that I would have been able to get out in time to escape being overcome by the thick smoke. I have no idea what caused the smoke and ensuing fire and I also have no idea if anyone has inspected the vehicle since the fire. The insurance company is not paying anything because of a clause in my policy indicating they do not pay if the vehicle was being used to transport for money when the incident occurred. They also knew that I had a courier service and used this vehicle for personal and work use. When I told them I wanted an investigation to find out what happened and who is at fault (because it’s NOT me) I was told that they don’t have to release the vehicle for any investigation because they wouldn’t be paying on it anyway! I believe Kia is responsible for this and I want them held accountable. There will be a police incident report but I checked on it today and it still is not ready. The vehicle was towed to Moran Towing in Kearny, NJ.

The pearl paint is chipping off exposing the metal underneath. I’ve contacted the dealer in Clermont, Fl twice trying to receive help with no results. I’ve also contacted KIA corporate and have been told my 2019 is no longer covered for paint. I have 40,000 miles on it and paint should not be peeling off leaving metal exposed. Obviously something was not done correctly in the setting of the paint or an ingredient left out of the mixture. I am including an image.

The fuel system is faulty in that the cabin of my vehicle now smells like gas. The fumes gradually became stronger in smell. This is a huge safety concern in that it's impairing my way of driving. This put not just myself and my passengers but those on the road with me. Not to mention a fire hazard. I have gradually become I'll, major headaches, nasal/sinus pain, irritated throat and difficulty breathing, dizzy and nauseated. I'm on my way to 2nd ER visit in a span of 3weeks. Prior to smell I had notice a pull back in power. Feeling like the engine was lacking what it needed to run.

The Transmission for my 2019 Kia Sorento V6 AWD stumbles and hesitates when accelerating. It is a safety issue. When I attempt to accelerate the transmission does not engage for a second or two which is critical in normal driving. This hesitation could easily cause an accident. It is available for inspection upon request. I have reported to KIA dealers on multiple occasions and to KIA consumer affairs and they have performed two Technical Service Bulletins that did not correct the problem. The dealer reproduced the problem but indicate that it may be a design flaw by KIA but they do not have a fix at this time. There are no warning lamps, messages, or other symptoms of the problem prior to failure. The issue first appeared since the vehicle was purchased in 2018. There are numerous complaints for the same concern on the NHTSA -Power Train Problems for 2019 Kia Sorento.

Today, while driving on the road, the sun roof of the vehicle just exploded. Nothing was thrown into it nor was it caused by an object. It sounded as loud as a gun shot, and and it exploded into many pieces of glass. Because the shade was pulled up, these pieces did not fall over us, but if the shade has been uncovered, the glass would have fallen on the driver and passenger. As far as today we only called the insurance and went to a repair shop to get an estimate of the cost to repair. A friend of mine has a Telluride 2022 and the same thing happened to her last year, she just repaired it, but now I think it is very important to let you know what happened to both of us since she did not report the incident. Now , I am worried because my daughter is driving a Kia Sportage 2023. The loud sound can scare the driver very easily and cause an accident not to mention the glass falling on the driver.

I purchased my Kia Sorento in 2020. It was a used 2019 with 7,000 miles. I immediately noticed that it would squeak rather loud and bounce high when driving over very small humps on the roads. Being that I'm no mechanical savvy, I assumed this was normal for SUV's because I've driven sedans all my life. Anyways, I was informed of the issue when going to a tire repair shop asking why my back tires sounds so harsh when driving. I was told that there are waves in my tires due to the shocks. and that the shocks has had to have issues for a while to now change the formation of the tires. I have now read several Kia forums and there are lots of Kia Sorento owners who have suspension issues close or the same as mine. Another issue is the automatic emergency brake. I was unaware of this feature until one day having to make a sudden stop and the vehicle stopped and shut off on its own almost causing me to be hit in the rear. This event was very traumatizing. I googled this feature and thought that I had turned it off but I realize that I can't make it go away and it is a very dangerous feature to have. My vehicle does not have as much driving experience as I do and I am capable of controlling my vehicle to avoid an accident if I need to without the assistance of a computer which has almost caused nearly fatal accidents by immediate stops or shutting off the vehicle causing me to not be able to control the vehicle myself. Another defect is the powered trunk. Whether I open it from the button near the steering wheel or the button on the rear gate, the trunk will immediately close on its own after opening; sometimes closing down on the top of the head of my children or myself. I selected to disable the "smart" feature but it does not stop it. The last defect is electrical. I have replaced the same internal light near the rear view mirror, and it continues to go out. This is an indication of an electrical issue and with my Kia only having 54,000 miles, further action is needed.

when vehicle is started and put in drive, you go about 5-10 feet and the FORWARD COLLISION AVOIDANCE ASSIST, warning lights come on dash. Bright orange triangle with a exclamation mark,& 2 orange cars crashing symbol,& middle display says FORWARD COLLISION AVOIDANCE ASSIST(FCA)SYSTEM DISABLED. RADAD BLOCKED. And the warning lights remain on. I have taken to KIA East in Louisville, they say my vehicle is fine, no problems. My advisor even told me that they popped off the plastic bumper and removed the radar and cleaned it.(I was told that if they did that the radar would have to be recalibrated--and it was not). When I left the dealership the warning lights came on and I took it back in and they still tell me they worked on it and its fine. called Kia Consumer, they tell me to video and get it back in the shop that if its throwing codes there is no problem. I told her I don't feel comfortable trying to drive and video my dash board, but did have a passenger help with this task. Lights come on every time you start it and proceed forward. I also reported how sluggish on take off and how it does not want to speed up and almost get hit if you pullout in traffic and then how it lunges forward and the accelerates very hard. I feel this is a very unsafe vehicle and they are giving me the run around Kia Consumer telling me to take it to other kia dealerships for service that are miles away from me. the documentation from the dealership just says can't duplicate and no real written explanation of what was done to my vehicle. it took 3 months to get my vehicle even checked at the dealership. i even took my vehicle to a local body shop to make sure it had not been hit and it had not. Please help me get this taken care of.

The contact owns a 2019 Kia Sorento. The contact stated that the front passenger side headlamp failed. The vehicle was taken to Carmax where the headlamp was replaced however, the front driver's side headlamp failed. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The failure mileage was approximately 80,000.

The transmission is not shifting from first to second or third to fourth gear. RPMs jump between 4-5 and it won't accelerate. Dealership was able to replicate issue but no codes appeared during scan. They put in a ticket. It has stopped in traffic already. I was able to shut off and restart but this is dangerous.

The car has issues with accelerating, with huge hesitations that almost feel like the car is going to stop, causing a jerking feeling. This especially happens on the expressway, initially at around 20 mph and then around 50+ mph. Have taken the car to be serviced with no resolution for the issue after over two weeks and now my check engine light constantlystays on. Other Kia owners have expressed noticing similar issues with their Sorento. This is a big concern, as it has the potential to cause several accidents nationwide.

The white pearl paint on my 2019 Kia Sorento has started chipping in some spots without any impacts or action that would affect it. I feel that this could expand and maybe chip a large portion of the hood paint while I am driving, which may cause me to react erratically and maybe cause an accident. I have seen many complaints online recently of other owners encountering the same problem. I have taken the SUV to the dealer many times for maintenance, but they have not attempted to repair the issue. No lights or alarms have presented themselves prior to this issue, which I first noticed while washing my car in January 2022.

On July 21 year 2022 my Kia Sorento was stolen. I am Under the impression that Kia did not fix the problem of the ease of getting into a locked car as well as fixing the problem of how easy it is to start the engine and drive off. I am very disappointed and will never buy a Kia product again. This was my second and final Kia. I feel Kia is responsible for my car being stolen because the problem Of accessibility was not fixed even though Kia was aware of the problem. I would like some kind of reimbursement for the anguish and trouble this has caused. A police report has been filed on this incident.

My vehicle was stolen in a parking lot full of other vehicles. I now know about the design flaw, making it easy for Kias to be stolen. This needs to be resolved immediately via a recall by Kia to fix this flaw and to prevent other Kia owners from going through this.

Engine stutters and jerks upon acceleration. Happens in every driving mode (Comfort / Eco / Smart / Sport). This has been a persistent safety issue, and judging by the number of similar complaints, a speedy resolution is needed.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at night with the low-beam headlights activated, the light beam was bouncing up and down and moving from side to side presenting a visible shadow within the light beam, causing a visibility hazard for the driver. The vehicle was taken to the local dealer who replaced the driver’s side headlight assembly and the movable headlight controller; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.

The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the front passenger's seat was not able to move forward or backward. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.

There is a hiss noise coming from the steering when you are making a left or right turn.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 21V519000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

Front bumper (black) is peeling. Local repair shop said the bumper was not properly primed before they (KIA) painted them. Peeling started 9/15/2021

JERKS IN LOWER GEARS AND SOMETIMES SPEADS UP WHEN YOU'RE ABOUT TO STOP AND/OR SLOW DOWN & WHEN YOU MAKE A TURN, CAUSED ME TO GET INTO AN ACCIDENT ON i95 WHILE MY KIDS WERE IN THE CAR WITH ME!!!! WHEN I TRIED TO BREAK THE CAR SLIGHTLY SPED UP BEFORE STOPPING CAUSING ME TO REAR END ANOTHER VEHICLE. THIS IS MY SECOND KIA CAR, THE FIRST WAS AN OPTIMA. I THOUGHT KIA'S WERE STRONG, RELIABLE AND SAFE CARS. SOMETHING NEEDS TO BE DONE!!!

What component failed-High pressure fuel pump. It would have to be towed from place of inspected. They cannot put the part back inside the car; the part went "poof" into big chunks after it was taken apart. Mine and my children's saftey; our lives were put at risk on April 5th, 2022. We were driving home from school in a 40 mph zone. At the stop light when the light had turned green when the gas pedal was pressed down the car drove at less then 5mph and then stalled out. There was zero power to the gas pedal. We had to pull over and restart car and hope there was power. We were only down the street from our home. I had to baby the gas pedal and could not get to pass 10 mph in a 40mph zone and then a 25mph zone. The car then sat on our driveway until we could take it to our auto shop on April 19th, 2022. The KIA then turned on and had the check engine light on now. The car would drive up to 38mph in Eco mode only before it would start to spurter and slow down itself on its own. There was hardly any power to the gas pump again. When I entered the auto parking lot there was a very faint squeal sound coming from the engine area. When the auto place called they told us when the part was taken out "the internal parts disintegratend" and the part cannot be placed back in the KIA. The high pressure fuel pump did not handle the "fuel pressure". This has been a concern for many KIA's that have come through the auto place. They had said they have seen KIA's of all styles as far back to 2017 having this issue and that the part is on a national back order with zero ETA of being back in stock. How can a car part not be on a recall and be on a national back order. I had called PEAK KIA in Littleton, CO. I was told that the high pressure fuel pump went bad on my account.

During use wipers at times will random stop in up position on windshield. Intermittent problem will start working again after toggling wiper switch.

The contact owned a 2019 Kia Sorento. The contact stated that while his wife was driving at an undisclosed speed, she lost control of the vehicle and crashed into a lamp post. The air bags did not deploy upon impact. The contact's wife later received medical treatment for a fractured vertebra, right hip, and groin injury. No police report was filed. The vehicle was towed to a tow lot and deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. The VIN was unavailable.

Whenever I am stopped at a stoplight and in the close vicinity of a vehicle powered by electricity (specifically Tesla) or dual powered vehicles, the front warning lights start acting up. First going to (green) warning, then to (yellow) warning, and sometimes all the way to (red) warning. This happens even when the stopped vehicle is in the lane next to me and is parallel to me. The whole time all vehicles are stopped and waiting for the traffic to start moving. In my opinion this is very dangerous. Hopefully this is not affecting any of the other computer functions. This has been going on for at least 5 months. Consumer stated it only started about 6 months ago and really is only the late model Tesla an Prius models that cause the crash sensors to go off.

Vehicle hesitates upon acceleration on takeoff. At times it will almost stop. This has been a problem since purchase date 7/11/2019. Dealer has no solution and there has been no recall. Dealer has other 2019 Sorentos with the same problem, but has not been able to duplicate the problem with our vehicle. This is very problematic when pulling into traffic from a standstill or accelerating from a stop light. No inspections have been made other than dealer. No warning signals have ever appeared.....JUST A DEFINITE HESITATION UPON ACCELERATION.

My 2019 Snow White KIA Sorento paint started peeling up on the driver side hood and wasn't caused by any type of damage. Took the vehicle to the local KIA dealership and was told that my 3 year 36000 mile warranty was expired and there was nothing they would do to correct this issue.

THIS IS ONGOING CONDITION FROM DELIVERY OF VEHICLE. BASED ON CAR COMPLAINTS ALREADY FILED ON CAR COMPLAINTS.COM WE BELIEVE KIA KNOWS ABOUT THIS PROBLEM. THERE IS SOME SORT OF RELATIONSHIP OF NIGHT DRIVING AND LOW BEAM HEADLIGHTS THAT CAUSES VERY DARK SHADOW ON WINDSHIELD THAT ABSTRUCTS DRIVER VISION. WE FURTHER ASSERT THAT KNOWING THIS KIA WILLFULLY ADJUSTS HEADLIGHTS TOO HIGH TO TRY TO CONCEAL PROBLEM.(DEALER SAID THEY WERE SET 8" TOO HIGH. BUT WHEN ADJUSTED TO FACTORY SETTINGS THE PROBLEM GOT WORSE. CASE NUMBER ENTERED WITH KIA. NOW IN ESCALATION MODE ... HOWEVER WE LIVE ON TOP OF A MOUNTAIN WITH 3000 FOOT DROPS IF OUR VISION IS OBSTRUCTED AND WE MISS EDGE OF ROAD. THE HEADLIGHTS WERE ADJUSTED BACK TO THE HIGHER SETTING BUT WE FEEL THAT WILL BLIND ON COMING CARS STILL ANOTHER SAFETY DANGER. KIA MUST FIX THIS PROBLEM. i HAVE PHOTOS TO SHOW THIS LIMITED VISION NIGHT DRIVING LOW BEAM RURAL ROAD SAFETY PROB LEM

In September 2021 the driver side turn signal would intermediately work. Replaced the bulb twice with no difference. Upon further inspection, found 2 wires corroded together. Being the vehicle is still under warranty, the Sorento was taken to a Kia dealership in October 2021 which we were told it was damage and not under warranty, and a new harness would need to be installed. No mentioned of why the wires over heated, became brittle, and melted together. During that time, the headlight functions started to decrease drastically as I refused a new harness install being that wouldn't solve the problem of why it happened. No warning lights appeared on dash, no messages, just our first clue something was wrong was the driver turn signal was working in spurts. I ended up pig tailing the light socket in fear of a fire and to fight Kia as this is a dangerous situation.

The factory design of the low beam headlights seems to have a feature that prevents up-shining into oncoming traffic. However, this design results in a dark shadow-line across the field of vision. This dark shadow-line results in poor visibility especially when driving in areas that are very dark. The shadow-line makes it look like I'm driving into the bat-cave. I have observed on some online Kia Sorento user forums of the same complaint. My Kia dealer claims that this is a factory design and there is no remedy. I have uploaded 3 photos taken from inside the car parked in front of my white garage door. You can see the horizontal shadow-line and two "teeth" that hang down in the field of view. The line is not very pronounced against the white door, but is very much so when driving on a dark road. Please investigate and advise. Thank you very much.

When driving at night, the headlights appear to be pointed excessively in a down direction leaving me with a dark shadowy area within my line of eyesight. Headlights checked at dealership and reported back as no issues. My Kia owners manual states in chapter 4 page 129 that the headlight beam levels are automatically adjusted depending on the number of passengers and weight in the trunk and other driving conditions. Also advises to contact Kia dealership with any issues. Done! The Kia dealership informed me that my model does not have the Dynamic Bending Light referred to in Chapter 4 page 130 of the owners manual. At this point if I want to have light in my sight line, I must drive with my headlights on high beam. Oncoming drivers beware! This issue needs to be addressed by Kia.

We have been experiencing a lost of power. The engine sputters and loses power when accelerating. This has happened on several occasions. Today, 10/11/2021, we were nearly hit four times on interstate 580 in Oakland. We were travelling in the number two lane at sixty miles per hour. I began to accelerate to reach the speed limit when the Sorento began to sputter and lost power to five miles per hour. As we lost power the vehicle behind me nearly rear-ended our vehicle. As we moved to the shoulder we were almost struck two more times. Once on the shoulder I turned the Kia off and back on. I attempted to accelerate on the shoulder and it sputtered and lost powers at twenty miles per hour to five miles per hour. I have done research and its apparent there is a major safety issue with this year. Its unfortunate it take a loss of life (or lives) to have a major recall.

Pearl white paint peeling and chipping on hood of vehicle and bumper. KIA has known knowledge and history of this defect of the 2019 Kia Sorento with the Pearl white paint and hasn't stop using this color paint. Paint flakes has to go somewhere, air, water, etc. Hazardous material.This not just a touch up job, expensive procedure, have to restore the whole area, with the ensure that the paint matches up and possible cause of repainting again in the future. Kia needs to be held responsible for permitting defective equipment on the road.

My Vehicle was stolen from my residential home. My window was buss out and they stole my vehicle. After over two weeks my vehicle was finally retrieved by the police and city of Milwaukee tow lot. I was told by financing company as well as police department to go get pictures of vehicle as reported from tow company that my vehicle was completely totaled out. I went and retrieved pictures seeing that my car was totaled. With this being said i don't have a vehicle for me or my children to be able to get to work and or school and daycare. I don't know what I'm going to do with trying to not jeopardize my job with getting to work. So I'm writing this so that KIA company can be held accountable for not recalling these vehicles and putting me and my children during this pandemic at risk of losing everything home, job and more.

I was driving along the road on a light traffic day, I approaching an intersection when the traffic light turned red, I tried engaging brakes and they would not engage. As I approached the intersection I became fearful of colliding with multiple vehicles and due to brakes failing I encroached the intersection when I was T-boned by another driver. I see various complaints of brakes and the lack of stopping power for this particular vehicle. I advise anyone else to avoid purchasing this vehicle if you value yours and your families safety.

I was driving at 65 mph on the freeway. The weather was clear and the road is clear and there was no traffic. While I was driving, I heard a loud explosion and heard wind right after. I pulled at the first exit to check what had happened and saw the sunroof was shattered with a large hole about 12 inches in diameter in the glass. The interior sunroof shade was closed the entire time I was driving. Very little glass entered the car cabin and the interior sunroof shade currently shows no signs of holes or damage. Upon initial inspection, there appears to be little glass in between the sunroof shade and sunroof. It appears the vibration of the vehicle caused the sunroof to shatter in an upward motion. In addition, please note that no items were being carried on the oem roofrack. The car windows were also closed when this happened. I have 2 babies that were sleeping in the backseat when this occurred.

Headlights causing moving shadows, blind areas, phantom objects. Unsafe because visibility is reduced, compromised. Dangerous to operators and passengers. Has a high probability of causing an accident.

CAR LOST POWER WHILE DRVING AND A SEMI TRUCK ALMOST RAN INTO ME. HAVE TAKEN CAR TO KIA DEALERSHIP AND THROTTLE BODY WAS REPLACED AND WEEK LATER SAME PROBLEM EXIST. I HAVE TAKEN THE CAR THERE 3 TIMES FOR THE SAME PROBLEM HAVEN'T HAD THE CAR 3 MONTHS HAVE HAD THIS PROBLEM SINCE I PURCHASED THE CAR.

WHILE DRIVING ON THE INTERSTATE HIGHWAY FOR A DURATION OF 1 TO 3 HOURS THE "COLLISION AVOIDANCE SYSTEM" FAULTS OUT, LIGHTS A WARNING ON THE DASH AND TOTALLY STOPS FUNCTIONING. THE TEXT WARNING GOES AWAY AFTER A FEW SECONDS AND A TRIANGULAR WARNING LIGHT STAYS ON. THE SYSTEM REMAINS INOPERABLE FOR THE BALANCE OF THE TRIP. OVERNIGHT SOMETIMES THE SYSTEM APPEARS TO RESET AND EVERYTHING RETURNS TO NORMAL AND THE SYSTEM AGAIN WORKS FOR 1 - 3 HOURS THEN THE CYCLE REPEATS ITSELF. WE ARE SENIOR CITIZENS AND SPECIFICALLY BOUGHT THIS VEHICLE FOR THIS SAFETY FEATURE. THE FACT THAT IT IS NOT RELIABLE IS A SERIOUS SAFETY CONCERN.

I BEGAN SMELLING BURNT PLASTIC AND MY BATTERY LIGHT CAME ON IN MY DASHBOARD. SHORTLY AFTER, ALL THE WARNING LIGHTS CAME ON IN MY DASHBOARD (ENGINE, ABS, TRACTION CONTROL, ETC). MY VEHICHLE WOUND UP DYING COMPLETELY ON THE SIDE OF THE ROAD. I BROUGHT IT TO THE KIA DEALERSHIP. THEY INFORMED ME THAT ALL OF THE INTERNAL WIRING WAS BURNT BEYOND RECOGNITION. THEY WERE UNABLE TO TELL WHERE THE PROBLEM STARTED OR ENDED. THEY ALSO MENTIONED THAT I WAS FORTUNATE THAT THE VEHICLE DIED WHEN IT DID BECAUSE SOME OF THE BURNT WIRE WAS AN INCH AWAY FROM MY FUEL LINE AND COULD HAVE CAUSED MY VEHICLE TO EXPLODE IF IT WAS RUNNING ANY LONGER. THE END RESULT OF DAMAGES THAT NEEDED TO BE REPAIRED INCLUDE A NEW ALTERNATOR, BATTERY, ENGINE HARNESS, O2 SENSOR TO NAME A FEW. ULTIMATELY THEY CLAIMED WARRANTY DIDN'T COVER AN "ACT OF GOD" SO MY INSURANCE WAS FORCED TO COVER THE COST OF THE DAMAGE.

TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT WHILE STATIONARY AT A TRAFFIC LIGHT AND MAKING A LEFT TURN, THE VEHICLE BEGAN TO STALL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO KIA OF CLEVELAND (2492 S. LEE HWY, CLEVELAND, TN 37311; (423)693-0505) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND OCCURRED INTERMITTENTLY. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

JERKS IN LOWER GEARS WHEN YOU'RE ABOUT TO STOP AND/OR SLOW IT DOWN WHEN YOU MAKE A TURN, BAD WORKMANSHIP ON KIA'S PART. KEEPS HAPPENING EVERYTIME. THIS IS MY SECOND CAR, THE FIRST IS SEDONA, THOUGHT KIA'S WERE STRONG, RELIABLE AND STURDY CARS, BUT SADLY DISAPPOINTED. NEVER AGAIN ANOTHER KIA.

ENGINE TROUBLE. ENGINE FAILURE AND STALLING PROBLEMS.

WHEN TAKING OFF, IT SPITS AND SPUTTERS AND THE RPMS GO DOWN TO ZERO AS PULLING OUT IN THE HIGHWAY. SAFETY ISSUE! THIS HAS BEEN AN ONGOING ISSUE HAVE HAD IT IN THE SHOP 3 TIMES

INCONSISTENT POWER TO THE WHEELS ESPECIALLY WHEN COLD BUT ALSO ON FREEWAY. UNEVEN DELIVERY OF POWER TO THE WHEELS IS USUALLY CALLED TRANSMISSION SURGE FROM A LACK OF CONSISTENT FLUID PRESSURE BEING MAINTAINED IN EACH GEAR. HAS BUCKED HARD ENOUGH IN 3RD AND 4TH GEAR TO ROCK MY HEAD FORWARD AND BACK. IN ECO MODE IT'S DOWNRIGHT DANGEROUS. MORE THAN ONCE I THOUGHT I'D BE HT BY ANOTHER CAR TRYING TO TURN ONTO A BUSY CITY STREET. DOES THIS LESS IN COMFORT MODE. THIS HAPPENED ON MANY DATES BUT BELOW YOU ONLY ALLOW TP PICK ONE SO I [PICKED ONE DATE. IT DOESN'T BUCK IN COMFORT MDE BUT THE STUTTER OR SURGE IS STILL THERE. IN THE FIRST 4-5,000 MILES, MAYBE 10 TIMES OR SO, AFTER COMING TO A COMPLETE STOP ON A CITY STREET WHILE WAITING TO MAKE A LEFT TURN WITH MY FOOT STILL ON THE BRAKES, I HAVE FELT IT DROP INTO FIRST GEAR. THREE OR FOUR OF THOSE TIMES IT WAS SUCH A DISTINCT THUD I COULD FEEL IN THE STEERING WHEEL, THE SEAT AND THE FLOORBOARD. EITHER IT HADN'T FULLY DOWNSHIFTED INTO 1ST BY THE TIME I STOPPED, OR IT DOWNSHIFTED ALL THE WAY INTO 1ST THEN INTO TO NEUTRAL, AND WHAT I'M FEELING IS IT FALL BACK INTO 1ST. DEALER SAID MECHANIC COULDN'T DUPLICATE MY SURGE PROBLEM. I DEMANDED A TEST DRIVE WITH THE MECHANIC AND WENT TO A SMOOTH PART OF A NEARBY ROAD WHERE HE SAID HE 'COULD FEEL IT SOME BUT IT'S NOT BAD ENOUGH FOR KIA TO FIX IT. LET US KNOW IF IT GETS WORSE'. THE FLIP SIDE OF THIS STATEMENT IS: GEE, TOO BAD YOUR ANTICIPATED NEW CAR JOY ISN'T GOING TO HAPPEN, BUT KIA IS HAPPY WITH IT'S ANTICIPATED PROFIT, AND WON'T ACT ON THIS UNLESS IT GETS WORSE. MULTIPLE ATTEMPTS TO SAY COSTCO GAS IS THE PROBLEM.

ENGINE HESITATES OR JERKS UNTIL IT WARMS UP. VEHICLE WAS BOUGHT NEW AND HAVE HAD IT TO THE DEALERSHIP AND THEY SAY IT IS NOTHING IS WRONG. BASED ON ALL THE COMPLAINTS WITH THIS SAME PROBLEM IT DEFINITELY IS NOT NORMAL.

ON 7/25/2020, MY 2019 KIA SORENTO HAD COMPLETE BRAKE FAILURE, FOR THE THIRD TIME IN 4 MONTHS. I TOOK MY SORENTO TO MY DEALERSHIP SERVICE DEPARTMENT WHERE I WAS TOLD THAT THE PROBLEM WAS A "DEFORMED BOOSTER BRAKES VACUUM HOSE"WHICH THEY REPLACED (2 DAYS IN THE SHOP MARCH 23RD TOO MUCH 25TH). ON JULY 13, 2020 IT HAPPENED AGAIN AND THE CAR WAS BACK AT THE DEALERSHIP SERVICE DEPARTMENT, FOR THE SECOND TIME. A WEEK LATER(JULY 25TH) THEY CALL TO ME TO PICK UP THE CAR. THE SERVICE MANAGER INFORMED ME THAT THEY HAD REPLACE THE HOST WITH AN UPDATED VACUUM HOSE, AND THAT KIA COOPERATION ENGINEERS WERE AWARE OF THIS PROBLEM. ON SATURDAY 5 DAYS AFTER HAVING THE VEHICLE BACK FROM THE SERVICE DEPARTMENT, THE BRAKES FAILED AGAIN COMPLETELY WHILE I WAS DRIVING, WHICH RESULTED IN A ACCIDENT. MY INSURANCE COMPANY IS CALLING IT A TOTAL LOST. MY CAR IS A LEASE WITH 9,800 MILES ONLY.I HAVE HAD THE CAR FOR 1 YEAR ONLY. MY WAS NOT THE ONLY KIA SORENTO BROUGHT BACK TO THE DEALERSHIP WITH THE SAME PROBLEM. WHAT SHOULD I DO?

WHEN ACCELERATING FROM STOP (19TH AVE AND VINEYARD) THE CAR WILL HESITATE THEN TAKE OFF AT A FAST RATE OF SPEED. THERE HAS BEEN INSTANCES WHERE THE BRAKE SYSTEM HESITATES TO STOP, ALMOST LIKE A DELAYED REACTION (MOSTLY WHILE TRAVELING ON LOCAL STREETS SUCH AS WEST BOUND BASELINE RD). THE BRAKES SQUILL (ALL THE TIME WHEN BRAKING) SO BAD AND SO LOUD. I FEEL LIKE I'VE BEEN RIPPED OFF ON A CAR THAT'S ALREADY GIVING PROBLEMS LESS THAN SIX MONTHS OF PURCHASE. THE CITY OF ALL INSTANCES IS PHOENIX, AZ.

THE TRANSMISSION HESITATES WHILE ACCELERATING. ACCELERATION IS VERY SLOW IN EVERY MODE EXCEPT SPORT. THE TRANSMISSION STILL HESITATES. VERY UNSAFE. THIS OCCURS WHEN KIA IS FIRST STARTED OR ACCELERATING AFTER A TURN. IT'S ALSO NOTICEABLE WHEN ACCELERATING WHILE MERGING ONTO THE INTERSTATE.

LIKE MANY OTHERS, MY 2019 KIA SORENTO V6 AWD STUMBLES, HESITATES AND JERKS WHEN ACCELERATING FROM A STOP. DOES IT MORE PRONOUNCED WHEN THE VEHICLE IS COLD. HAD IT TO THE LOCAL KIA DEALERSHIP AND THEY SAID IT IS A PROBLEM THAT KIA IS AWARE OF AND "THEY" WOULD NOTIFY EFFECTED CUSTOMERS WHEN THEY HAVE A FIX. REALLY! IT HAS BEEN 2 YEARS AND THEY STILL DON'T HAVE A SOLUTION?

WHEN PULLING OUT ONTO THE ROAD PUSHING ON THE ACCELERATOR THE VEHICLE WONT ACCELERATE ,PUSHING DOWN ON THE ACCELERATOR ANOTHER 1/8 OF AN INCH AND THE VEHICLE WILL TAKE OFF VERY FAST, ALSO IT FEELS LIKE A MISFIRE AT SLOW SPEEDS.IT HAPPENS ALWAYS.

THE POWER WINDOWS ARE A SAFETY HAZARD. THEY ARE ALL ON AN AUTOMATIC FEATURE, SO WHEN YOU TOUCH THE BUTTON THEY WILL EITHER GO DOWN OR GO UP ALL THE WAY, AND YOU CANNOT STOP THEM. IT'S IMPOSSIBLE TO PUT THE WINDOW DOWN OR UP PART OF THE WAY. MY CHILD'S FINGER GOT CAUGHT IN THE WINDOW WHEN I TRIED TO RAISE IT UP HALF WAY. I TOOK THE CAR TO A KIA DEALERSHIP, AND THE SERVICE ADVISOR TOLD ME THAT'S THE WAY KIA DESIGNED IT, NOTHING CAN BE DONE. THEN I SAW THERE IS A CLASS ACTION LAWSUIT BEING HANDLED BY A LAW FIRM BASED ON KIA AND HYUNDAI MODELS FROM 2016-2020. I HAVE NEVER HAD A CAR THAT HAD THIS RIDICULOUS AND DANGEROUS PROBLEM. KIA NEEDS TO BE PROSECUTED. HTTPS://TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/AUTO-NEWS/VEHICLE-SAFETY-DEFECT-CLASS-ACTION-LAWSUIT-INVESTIGATION/

TRANSMISSION IS GIVING HESITATION FROM 1ST TO 2AND GEAR AND POSSIBLY 3RD.

STUMBLES HORRIBLY THROUGH THE LOW GEARS DURING ACCELERATION UNTIL HITTING ~45-50MPH ON COLD START-UP (AFTER SITTING SEVERAL HOURS OR OVERNIGHT). AFTER ENGINE WARMUP THE EFFECT BEGINS TO MODERATE, THOUGH IT REMAINS PRESENT AT ALL TIMES. WORSE IN ECO AND COMFORT DRIVE MODES. GOING UP HILL THE CAR ACCELERATES FASTER WHICH LURCHES THE CAR FORWARD AND IS VERY SCARY. SOUNDS LIKE A MISFIRE WHEN I START THE CAR THIS HAPPENS IN THE CITY/TOWN AND SPEEDING UP TO GET ON THE INTERSTATE. *TR

WE ONLY HAVE ABOUT 14000 MILES ON THE VEHICLE. THE VEHICLE HAS BEEN CHECKED TWICE NOW FOR THE TRANSMISSION HAVING A PROBLEM. YET THE "DEALERSHIP" KEEPS TELLING US THAT IT IS NOT "REPRODUCIBLE" YET THEY "TELL ME THEY RESET THE COMPUTER" EVEN THOUGH IT DID NOT KICK ANY CODES. THE TRANSMISSION - IS VERY SLUGGISH IN GETTING INTO GEAR. (ESPECIALLY IN THE MORNING WARMED UP OR NOT) THE OTHER ISSUE I HAVE TRIED TO ADDRESS WITH KIA IS THE GAP IN THE INTERIOR CARPET OF THE THIRD ROW. THE DEALERSHIPS HIDE IT AND WHEN ADDRESSED WITH KIA THEY TRY TO COVER IT UP. THE CARPET IS GAPPED ON THE FLOOR BOARD. *TR

LEFT SIDE STEERING WHEEL CONTROL BUTTONS FOR RADIO VOLUME, MUTING, CHANGING STATIONS, CHANGING RADIO MODES, PHONE AND PHONE HANG UP INTERMITTENTLY FAIL TO FUNCTION. PROBLEM OCCURS ALMOST DAILY AND LAST ANYWHERE FROM A FEW SECONDS TO 15-20 MINUTES. THE DEALER SERVICE ADVISOR HAS SEEN THE ISSUE AT LEAST 3 TIMES BUT BUT THE TIME IT GETS TO THE MECHANIC THE PROBLEM RESOLVES ITSELF. DEALERSHIP HAS REPLACE THE AFFECTED BUTTONS AND THE STEERING WHEEL CLOCK SPRING. PROBLEM CONTINUES BUT NOW WITH ANOTHER TWIST. NOW WHEN TRYING TO CHANGE THE RADIO VOLUME FROM STEERING WHEEL CONTROLS AND WHEN THE BUTTON FAILS TO PERFORM THE FUNCTION INTENDED THE SYSTEM ACTIVATES MY PHONE AND CALLS THE LAST NUMBER DIALED. I CANNOT HANG UP FROM THE STEERING WHEEL CONTROLS AND HAVE TO FIND THE HANG UP CONTROL ON THE CENTER SCREEN. THIS DISTRACTION HAS ALMOST COST ME AN ACCIDENT. INTERMITTANT MALFUNCTION HAS BEEN HAPPENING SINCE THE CAR WAS NEW IN NOV 2019 AND CONTINUES TO DATE NOW MAY 2020 WITH 14000 MILES ON VEHICLE. IT DOES NOT MAKE ANY DIFFERENCE IF THE VEHICLE IS STOPPED OR IN MOTION FOR THE PROBLEM TO OCCUR.

WHEN CRUISE CONTROL IS SET OR JUST STARTING THE KIA AND GOING IT WILL WITHOUT WARNING SURGE, JERK, AND JUMP. THE RPM NEEDLE WILL SHOW ACCELERATION FROM 2.5 RPM AND IT JUMPS TO 4.5 RPM AND STAYS THEIR FOR AWHILE BEFORE GOING BACK DOWN TO 2.5 RPM. THIS HAPPENS WITHOUT NOTICE AND NOT ON ANY INCLINE OR DECLINES, IT'S ON STRAIGHT AWAYS. THIS ALSO HAPPENS AT ANY SPEED WHEN THE CRUISE CONTROL IS SET OR WHEN JUST STARTING THE KIA AND GOING. IT'S NOT JUST ON THE HIGHWAY WHEN THIS HAPPENS IT ALSO HAPPENS IN CITY STREETS. IT FIRST ONLY STARTED HAPPENING WHEN IT WAS COLD OUT BUT NOW IT'S HAPPENING EVEN WITH WARMER WEATHER. I'VE TAKEN IT TO KIA OF DULUTH MANY TIMES AND ALWAYS GET TOLD NOTHING IS WRONG OR TO JUST CHANGE THE DRIVE MODE FROM SMART TO ECO BUT IT DOESN'T MAKE A DIFFERENCE AND IT HAS BEEN DOING THIS SINCE I GOT THE KIA WHICH WAS 16 MONTHS AGO. *TR

THERE HAS BEEN A DRONING NOISE COMING FROM THE LEFT FRONT TIRE AT SPEEDS OVER 15 MPH FOR A COUPLE OF MONTHS, AND IT CONTINUES TO GET LOUDER. *TR

OUR 2019 KIA SORENTO LX V6 ENGINE IS SURGING AND HESITATING REALLY BAD. CAR WAS BROUGHT IN FOR SERVICE BUT NOTHING HAS WORKED TO CORRECT THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND THEN SURGE SPINNING THE FRONT TIRES, THIS IS VERY SERIOUS SAFETY ISSUE! IT HAS BECOME DANGEROUS FOR US TO EXIT OUR DEVELOPMENT ONTO A BUSY HIGH SPEED THOROUGHFARE! DEALERSHIP INDICATES THIS IS A KNOWN PROBLEM WITH THE SORENTO AND WE SHOULD CONTACT THE MANUFACTURER. WE HAVE DRIVEN OTHER NEW KIA MODELS AND NONE OF THEM HAVE THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITH HEADLIGHTS ON LOW, THE HEADLIGHT DISPLAYED A SHADOW AND BOUNCED. THE VEHICLE WAS TAKEN TO THE UNIVERSITY KIA OF DURHAM (5105 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707 919) 572-1700) WHERE THE HEADLIGHTS WERE ADJUSTED AND FUNCTIONED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 10,000. THE VIN WAS INVALID.

PURCHASED VEHICLE NEW WITH 12 MILES ON IT BACK SEPT. 2019. I NOTICED ALMOST IMMEDIATELY THAT IT FEELS LIKE THE CAR IS LURCHING FORWARD, OR SKIPPING LIKE WHEN I ACCELERATE. I TOOK TO DEALERSHIP TO HAVE THEM CHECK IT OUT. BEFORE I COULD GET IT INTO SERVICE DEPT. TECH TOLD ME THAT THEY ALL DO IT. WITH THE NEW SPORT, ECO, COMFORT AND IT IS TRYING TO ADJUST TO YOUR DRIVING HABITS. IT IS STILL DOING IT. THE OTHER DAY, IT LUNGED FORWARD LIKE IT WASN'T GOING TO STOP WHEN I HAD MY FOOT ON BRAKES. I AM TAKING BACK TO DEALERSHIP TO HAVE IT CHECKED OUT AGAIN. WILL POST UPDATE. I PERSONALLY THING KIA NEEDS TO INVESTIGATE PROBLEM.

DRIVING EASTBOUND ON I-66 EAST OF CARTHARPIN ROAD, MY SORENTO'S SUNROOF EXPLODED. THE TRAFFIC WAS LIGHT AT MID-MORNING, NO CONSTRUCTION IN THE AREA, SMOOTH PAVEMENT, I WAS GOING ABOUT 65 MPH. EXPLODING SOUND, I THOUGHT IT WAS A BLOWOUT. DISCOVERED LARGE HOLE IN THE MIDDLE OF THE SUNROOF. PREVIOUS EVENING WE HAD DRIVING RAIN, TEMP DOWN TO ABOUT 40 OVERNIGHT, CURRENT WEATHER WAS SUNNY, 45-50 DEGREES. CAR WAS LEASED NEW, HAS ABOUT 22K MILES. *TR

TRANSMISSION HESITATES FROM A STOP AND DURING ACCELERATION AT LOW SPEEDS. CANNOT SEEM TO MAINTAIN CONSISTENT SPEED AND ACCELERATION. DANGEROUS PULLING INTO TRAFFIC WITH A HESITATION. TRANSMISSION FEELS SKITTISH AS IF IT IS JUMPING BETWEEN GEARS UNTIL YOU ARE UP TO SPEED AROUND 50 MILES PER HOUR.

CARPETING. GAP IN THE CARPETING AT THE THIRD ROW. THE SEPARATION OF THE CARPET WAS NOT SOMETHING WE KNEW ABOUT BECAUSE IT WAS HIDDEN BY DEALER PREP. IT WAS DISCOVERED THE FIRST TIME WE USED THE 3RD ROW FOR OUR GRAND CHILDREN AND WERE ALSO INSTALLING BETTER FLOOR MATS.

ON 3 SEPARATE OCCASIONS (2 OF WHICH OCCURRED 3/1/20). AFTER STOPPING MY VEHICLE, I LOST ALL ELECTRICAL POWER WHEN I ATTEMPTED TO RESTART. NO DISPLAYS, NO LIGHTS AND OF COURSE THE VEHICLE WOULDN'T START. AFTER EXITING AND ENTERING THE VEHICLE MULTIPLE TIMES EVERYTHING COMES BACK ON. THE BATTERY AND ALTERNATOR TEST FINE AND THE KEYFOB BATTERY IS GOOD, THE VEHICLE WAS NOT IN MOTION WHEN THE INCIDENTS OCCURRED.

TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 45MPH, AUTO LANE CORRECTION WARNING LIGHT ILLUMINATED. THE CONTACT LOST CONTROL OF THE STEERING SOMEHOW MANAGED TO GAIN CONTROL WHICH WAS DIFFICULT TO STEER THE WHEEL AND VEER TO THE SHOULDER OF THE ROAD. THE CONTACT THEN TURN THE VEHICLE OFF AND BACK ON AND DROVE AT LOW SPEED TO THE RESIDENCE. ROADSIDE ASSISTANCE WAS CONTACTED AND TOWED THE VEHICLE TO GREENWAY KIA OF HICKORY HOLLOW 5406 TARGET DR, ANTIOCH, TN 37013 (615) 731-0099 WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 10,200. B

DAYS PREVIOUS TO EVENT WAS GETTING WARNING ALERTS ON DIFFERENT PROBLEMS. CALLED DEALERSHIP WHEN WARNING ALERTS CONTINUED HAPPENING. ON DAY OF EVENT WAS DRIVING ON MAJOR ROUTE, WHEN POWER STEERING BECAME DIFFICULT AS I PULLED OVER THE ENTIRE CAR SHUT DOWN. NO LIGHTS, NO BRAKING, NO HAZARD LIGHTS TO ENGAGE ALL SYSTEMS DOWN.

FRIDAY ON AN OPEN STREET (NO BRIDGE OR ANY OTHER EXTERNAL FORCE KNOWN) MY SUNROOF BASICALLY IMPLODED COVERING MY PASSENGER DRIVER AND MYSELF IN 1000 OF GLASS PIECES. I WAS LUCKY THERE WERE NO SUBSEQUENT INJURIES SINCE I SLOWED DOWN AND HIT THE BREAK AND NOONE CRASHED INTO MY CAR

TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT TOOK THE VEHICLE TO ATLANTA WEST KIA (1301 THORNTON RD, LITHIA SPRINGS, GA 30122) BECAUSE THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE DEALER DETERMINED THAT THE KNOCK SENSOR NEEDED TO BE REPLACED AND ORDERED THE PART. WHEN THE CONTACT RETURNED FOR THE VEHICLE, SHE WAS INFORMED THAT THE WIRING HARNESS TO THE ENGINE NEEDED TO BE REPLACED DUE TO RODENT DAMAGE BECAUSE THE INSULATION WAS SOY BEAN BASED. THE REPAIRS WERE NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,166.

THE VEHICLE WILL UNEXPECTEDLY SURGE WHEN THE ACCELERATOR IS APPLIED, ESPECIALLY FROM STOPPED AND AT LOW SPEEDS. THIS UNINTENDED AND ABRUPT IS A SAFETY HAZARD AS THERE IS THE ONGOING POSSIBILITY OF CRASHING INTO ANOTHER VEHICLE OR OBSTRUCTION.

WHILE DRIVING ON HIGHWAY, RADIO ON AND ONLY CONNECTED VIA BLUETOOTH. THE RADIO SCREEN WAS FLICKERING AND THEN SHUT DOWN AS IF I MANUALLY TURNED OFF . AS THIS HAPPENED THE DASHBOARD LIGHTS AND MY HEADLIGHTS SHUT OFF. I HAD TO SAFELY PULL OVER AND BY THE TIME THAT I DID, I COULDN'T RECORD IT FOR EVIDENCE AS IT REBOOTED ITSELF. I CALLED RIGHT AWAY AND HAD TO WAIT 2 DAYS FOR APPT. THIS IS THE 3RD TIME AND RICK CASE KIA IN SUNRISE FL KEEPS GIVING ME THE RUN AROUND. MY BATTERY AND ALTERNATOR IS FINE. I HONESTLY THINK THEY STOP CARING AND JUST GIVE ME EXCUSES AND TELL ME THEY HAVE TO WAIT FOR MFG DECISION ON MY ISSUE. MY ISSUE SEEMS TO HAPPEN WHEN I AM DRIVING AND CANNOT BE ON MY PHONE RECORDING AS THEY WANT SOME KIND OF VIDEO AS PROOF . SO DISGUSTED WITH THEIR SERVICE AND WISHED I WOULDNT HAVE GONE WITH A KIA.

TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING ON THE HIGHWAY, THE BLIND SPOT COLLISION SYSTEM SENSOR ILLUMINATED. THE VEHICLE THEN JERKED AND STOPPED IN THE MIDDLE OF THE ROAD WITH NO OTHER VEHICLES IN PROXIMITY. MIAMI LAKES KIA (16600 NW 57TH AVE, MIAMI LAKES, FL 33014, (305) 820-3803) DIAGNOSED A FAILURE WITH THE COMPUTER SYSTEM. THIS WAS THE SECOND TIME THE FAILURE OCCURED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS AWAITING A NEW DIAGNOSIS. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS PURCHASED TWO MONTHS AGO. THE FAILURE MILEAGE WAS 70.

THE HEADLIGHTS HAVE TWO WEIRD SHAPES AT THE TOP LINE OF THE HEADLIGHTS. THESE SHAPES INTERFERE WITH THE CLEAR DRIVER VIEW AT NIGHT. THIS IS DANGEROUS AND MUST BE RECTIFIED IMMEDIATELY.

[XXX] I HAVE SOME RECORDS FROM (LEV KIA) I AM GOING TO SHARE WITH YOU AS SOON AS I GET THEM TOGETHER, IN THE MEANTIME I AM GOING TO DRIVE THIS 2019 KIA SORENTO AND HOPE ON THE HIGHWAY IT DOES NOT DECIDE TO DOWN SHIFT AT 60 OR 70 MPH LIKE IT WAS DOING, ESPECIALLY IF A LARGE TRACTOR TRAILER IS BEHIND ME. I THINK IT WOULD BE A MESS WHEN THEY FIND OUT THAT A (SERIOUS ELECTRIC PROBLEM THAT THE MANAGER WARREN RIOS AT LEV KIA TOLD ME THAT THE VEHICLE HAS) CAUSED THE TRANSMISSION TO DOWN SHIFT, I WILL SEND THOSE PAPERS SOON. ALSO IF THERE WAS NOTHING WRONG WITH THE TRANSMISSION, WHY DID THEY REPLACE THE FIRST ONE. THEY TOLD ME BECAUSE OF A MOISTURE PROBLEM WAS THE CAUSE OF THE INTERNAL SHIFTING MODULATOR VALVE TO ACT UP, AFTER THE TRANSMISSION WAS REPLACED I HAD THE SAME PROBLEM I CALLED AND WAS TOLD TO BRING IT BACK AND LEAVE IT THEY HAD TO DO A PROGRAM UPDATE FOR THE TRANSMISSION TO CORRECT THE MODULATOR VALVE. HOW DO YOU CORRECT A MOISTURE PROBLEM IN AN INTERNAL MODULATOR VALVE WITH AN UPDATE? WE WILL SEE WHAT YOUR ANSWER TO THIS IS, THERE WERE OTHER PROBLEMS WITH THE #1 E-BRAKE LIGHT COMING ON BY ITSELF #2 THE RIGHT FRONT HEAD LAMP LOWER LAMP GOING OUT 2 TIMES, THEY HAD IT IN THE SHOP FOR THREE DAYS AND WENT THROUGH THE WIRE HARNESS CLEANED ALL THE CONNECTORS TO THE LAMP. I TOLD [XXX] THAT A LOT OF THIS HAPPENED AFTER A HEAVY RAIN STORM THAT SOMETHING WAS GETTING WET AND CAUSING EITHER A SHORT OR A SURGE OR A BAD GROUND CONNECTION, I HAVE PICTURES OF THE E-BRAKE LIGHT BEING ON AND THE HEADLAMP LOWER LIGHT OUT ONLY ON THE RIGHT SIDE. THAT'S IT FOR NOW I WILL SENT THE PAPER WORK SOON. I AM ALSO SENDING A COPY OF THIS NOTE TO THE ATTORNEY GENERAL'S OFFICE AND TO KIA CORPORATE HEADQUARTERS, AND THE BETTER BUSINESS BUREAU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE SEAT BELT RELEASED WITHOUT A WARNING CHIME SOUNDING. GERALD KIA OF NORTH AURORA (201 HANSEN BLVD N, AURA, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 13,000.

ON AUGUST 25, 2019, WHILE DRIVING HOME TO NEW YORK, MY WIFE SAT IN THE FRONT PASSENGER SEAT AND MY DAUGHTER SAT IN THE SECOND ROW SEAT BEHIND MY WIFE, I STOPPED AT A REST STOP FOR GASOLINE AT ABOUT 12:15 PM AS I PULLED INTO THE AREA WITH MY FOOT ON THE BREAK TO SLOW DOWN, THE CAR SURGED FORWARD AND I PRESSED HARD TO STOP THE CAR. IT STOPPED. ON THE SAME DAY, AT 4:17 PM, I PULLED INTO A SUNOCO GAS STATION. WITH MY FOOT ON THE BREAK AS I PULLED INTO THE STATION, THE CAR SURGED, I PRESSED HARD AND THE CAR SLOWED DOWN. I SLOWLY PULLED AROUND THE TWO OCCUPIED PUMPS AND PULLED BEHIND THE OTHER PUMPS. (TIME-4:19PM) A CAR WAS AT THE FIRST PUMP AND A MAN WAS STANDING AT HIS GAS TANK PUMPING GAS. WITH MY FOOT ON THE BREAK, I SLOWLY MOVED BEHIND HIS CAR AT ABOUT 2 MPH AND THE CAR ACCELERATED. I PUSHED HARD ON THE BREAK. THE CAR CONTINUED TO ACCELERATE AND HIT THE PROTECTIVE BARRIER SURROUNDING THE GAS PUMP. BOTH FRONT AIR BAGS DEPLOYED. FORTUNATELY, NO ONE WAS INJURED. THE CAR WAS TOWED. MY INSURANCE COMPANY, ALLSTATE DECLARED THE CAR 'TOTALED.' INCLUDED IN A SERVICE WAS A RECALL FOR A COMPUTER MECHANISM C/S: SA387 UM TCU LOGIC IMPROVEMENT DTC P0741. KIA TOLD ME IT WAS RELATED TO THE TRANSMISSION. DID THIS RECALL REPLACEMENT CONTRIBUTE TO THE ACCIDENT? I TOLD KIA CENTRAL ALSO THAT THE FCA (FORWARD COLLISION AVOIDANCE ASSIST) DID NOT ENGAGE ON AUGUST 16. DID THIS MALFUNCTION CONTRIBUTE TO THE ACCIDENT? THESE CONCERNS WERE NEVER ADDRESSED OR INVESTIGATED BY KIA MOTORS. NUMEROUS CALLS TO KIA CENTRAL AND TO KIA CONSUMER ASSISTANCE CENTER WERE ATTEMPTED WITHOUT RESOLUTION AND MOST TIMES IGNORED. ON SEPTEMBER 24, KIA FROM CENTRAL CALLED ME TO INFORM ME THAT THE CASE WAS CLOSED. KIA DID NOT EVALUATE THE CAR OR AMELIORATE THE SITUATION. KIA NEEDS TO INVESTIGATE THE 2019 KIA SORRENTO FOR MALFUNCTIONING PERFORMANCE. PEOPLE COULD GET SERIOUSLY INJURED OR DIE! *JS

I SENT THIS TO [XXX]<[XXX]> I HAVE SOME RECORDS FROM (LEV KIA) I AM GOING TO SHARE WITH YOU AS SOON AS I GET THEM TOGETHER, IN THE MEANTIME I AM GOING TO DRIVE THIS 2019 KIA SORENTO AND HOPE ON THE HIGHWAY IT DOES NOT DECIDE TO DOWN SHIFT AT 60 OR 70 MPH LIKE IT WAS DOING, ESPECIALLY IF A LARGE TRACTOR TRAILER IS BEHIND ME. I THINK IT WOULD BE A MESS WHEN THEY FIND OUT THAT A (SERIOUS ELECTRIC PROBLEM THAT THE MANAGER [XXX] AT LEV KIA TOLD ME THAT THE VEHICLE HAS) CAUSED THE TRANSMISSION TO DOWN SHIFT, I WILL SEND THOSE PAPERS SOON. ALSO IF THERE WAS NOTHING WRONG WITH THE TRANSMISSION, WHY DID THEY REPLACE THE FIRST ONE. THEY TOLD ME BECAUSE OF A MOISTURE PROBLEM WAS THE CAUSE OF THE INTERNAL SHIFTING MODULATOR VALVE TO ACT UP, AFTER THE TRANSMISSION WAS REPLACED I HAD THE SAME PROBLEM I CALLED AND WAS TOLD TO BRING IT BACK AND LEAVE IT THEY HAD TO DO A PROGRAM UPDATE FOR THE TRANSMISSION TO CORRECT THE MODULATOR VALVE. HOW DO YOU CORRECT A MOISTURE PROBLEM IN AN INTERNAL MODULATOR VALVE WITH AN UPDATE? WE WILL SEE WHAT YOUR ANSWER TO THIS IS, THERE WERE OTHER PROBLEMS WITH THE #1 E-BRAKE LIGHT COMING ON BY ITSELF #2 THE RIGHT FRONT HEAD LAMP LOWER LAMP GOING OUT 2 TIMES, THEY HAD IT IN THE SHOP FOR THREE DAYS AND WENT THROUGH THE WIRE HARNESS CLEANED ALL THE CONNECTORS TO THE LAMP. I TOLD WARREN RIOS THAT A LOT OF THIS HAPPENED AFTER A HEAVY RAIN STORM THAT SOMETHING WAS GETTING WET AND CAUSING EITHER A SHORT OR A SURGE OR A BAD GROUND CONNECTION, I HAVE PICTURES OF THE E-BRAKE LIGHT BEING ON AND THE HEADLAMP LOWER LIGHT OUT ONLY ON THE RIGHT SIDE. THAT'S IT FOR NOW I WILL SENT THE PAPER WORK SOON. I AM ALSO SENDING A COPY OF THIS NOTE TO THE ATTORNEY GENERAL'S OFFICE AND TO KIA CORPORATE HEADQUARTERS, AND THE BETTER BUSINESS BUREAU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING 30 MPH, THE STEERING WHEEL FAILED TO MOVE AND ALL THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCOTT KIA OF SPRINGFIELD (321 BALTIMORE PIKE, SPRINGFIELD, PA 19064, (610) 544-0100) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. UPON LEAVING A PARKING LOT, THE STEERING WHEEL SEIZED AND FAILED TO MOVE. THE VEHICLE WAS TAKEN TO THE SAME LOCAL DEALER WHO STATED THAT THE POWER STEERING PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 4,000.

2019 KIA SORENTO, PURCHASED ON 8/11/19 THAT HAS HAD AN ISSUE WITH VIBRATION SINCE DAY ONE.. ONE DEALERSHIP TOLD ME THAT IT WAS FLAT SPOTTED TIRES AND THAT I WOULD NEED TO TAKE IT BACK TO THE DEALERSHIP WHERE IT WAS PURCHASED. DEALERSHIP WHERE IT WAS PURCHASED SAID IT WAS HIGH RADIAL FORCE ON TWO TIRES AND REPLACED THOSE TWO. VIBRATION WAS STILL THERE AND I TOOK IT BACK AGAIN AND WAS TOLD THAT THE TIRES WERE JUST CRAPPY(BRAND) AND THERE WAS NOTHING THEY COULD DO ABOUT IT, BUT I COULD REPLACE THEM. I CONTACTED KIA CONSUMER AFFAIRS AND THEY AGREED TO GIVE $750 TOWARD A NEW SET OF TIRES, WHICH I HAD PUT ON AND AM STILL WAITING ON MY $750. YOU GUESSED IT, THE PROBLEM WITH VIBRATION IS STILL THERE AT LOW AND HIGH SPEEDS. IN FACT, I HAVE VIDEO OF MY WATER BOTTLE SHAKING IN MY CUP HOLDER WITH THE VEHICLE PARKED. ALSO THERE IS A MAJOR ISSUE WITH HESITATION WITH THIS NEW 8 SPEED TRANSMISSION. THE DEALERSHIP TOLD ME THAT I WOULD JUST HAVE TO GO SOMEWHERE ELSE FOR ANOTHER OPINION. WORST EXPERIENCE THAT I HAVE EVER HAD WITH A BRAND NEW VEHICLE.

MY SORRENTO STARTED TO RIDE VERY ROUGH AND FELT LIKE ENGINE WAS KNOCKING AND MTHE VEHICLE WOULD START TO SHAKE. I PULLED OVER TURN VEHICLE OFF CHECKED ALL MY LEVELS EVERYTHING WAS OK EXCEPT LOW WASHER FLUID. PROCEEDED HOME NO PROBLEM. NEXT DAY AFTER WORKING AND RUNNING ERRANDS SAME THING HAPPENED THIS TIME ENGINE LIGHT CAME ON. BROUGHT IT TO AUTO ZONE AND THE ERROR CODE GIVEN IS P0200. AND I NOTICE THAT MY VEHICLE IS BURNING A LARGE AMOUNT OF FUEL. THE NEXT DAY THE LIGHT WAS OFF NO PROBLEM BUT ON YESTERDAY 10/14/19 IT HAS STARTED AGAIN.

OUR NEW 2019 KIA SORENTO EX V6 ENGINE AND NEW 8 SPEED TRANSMISSION SURGING AND HESITATION REALLY BAD, ESPECIALLY IN LOWER RPMS. WE HAVE HAD IT INTO SERVICE 5 TIME NOW BUT NOTHING HAS WORKED TO FIX THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND SURGE, THIS IS VERY DANGEROUS! THE NEW 8 SPEED TRANSMISSION SHIFTS WAY TO SOON, SO IT DOES NOT KEEP THE RPMS UP LONG ENOUGH TO GET THE CAR GOING SUFFICIENTLY THEREFORE CAUSES SURGING.

WITHIN ON WEEK OF PURCHASING MY NEW KIA SORENTO, I EXPERIENCED A WINDSHIELD CRACK THAT SPREAD QUICKLY ACROSS THE WINDSHIELD WITHIN 24 HOURS. THE WINDSHIELD SHOULD BE BUILT BETTER. I'VE NEVER HAD SUCH AN ISSUE WITH OTHER MAKES FROM PREVIOUS CARS. I HAD PURCHASED THE PLATINUM PROTECTION PLAN BUT WAS TOLD IT WOULD NOT COVER. I CALLED THE DEALERSHIP AT WHICH I PURCHASED THE CAR FOR HELP ONLY TO BE GIVEN THE RUN AROUND BEING TRANSFERRED TO MULTIPLE DEPARTMENTS. THE CRACK SPREAD FROM THE BOTTOM LEFT CORNER ACROSS THE MIDDLE OF THE WINDSHIELD IN MY LINE OF SIGHT MAKING IT DIFFICULT TO CLEARLY SEE. I HAD TO PAY MYSELF TO GET THE WINDSHIELD COMPLETELY REPLACED. I AM DISAPPOINTED IN THE QUALITY OF MY KIA AND THE SERVICE I HAVE RECEIVED.

TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE FORWARD COLLISION WARNING MESSAGE SUDDENLY DISPLAYED. MOMENTS LATER, THE VEHICLE ABRUPTLY STOPPED WITHOUT ANY OTHER VEHICLES IN THE VICINITY. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO VAN SYCKLE KIA (729 HOGAN RD, BANGOR, ME), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE 'BLIND SIDE COLLISION' MESSAGE DISPLAYED AND SUDDENLY ACTIVATED, WHICH ABRUPTLY STOPPED THE VEHICLE WITHOUT ANY OTHER VEHICLES AROUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 13352019. THE FAILURE MILEAGE WAS 5,000.

PURCHASED CAR IN JAN 2019. CAR STUDDERS ON ACCELERATION OF CAR UNDER ALL CONDITIONS.ACCELERATION IS ALWAYS ROUGH. TWO TIME AND SEVERAL CALLS TO DEALER HAS BEEN OF NO HELP. I KEEP GETTING TOLD BY DEALER THAT KIA IS WORKING ON SOFTWARE FIX FOR THE PROBLEM AND THAT ALL KIA SORENTO'S HAVE SAME PROBLEM.

TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY ACCELERATED. THE CONTACT STATED THAT THE FAILURE OCCURRED ALL THE TIME EVER SINCE THE VEHICLE WAS PURCHASED IN APRIL OF 2019. THE VEHICLE WAS TAKEN TO STEVE HANN AUTO GROUP (1730 S 1ST ST, YAKIMA, WA 98901) ON THREE OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.

I NOTICED AN ENGINE/ TRANSMISSION HESITATION PROBLEM. I CURRENTLY HAVE 6500 MILES ON MY 2019 SORENTO EX V6 AWD.. WHEN I TOOK IT TO THE DEALER FOR AN OIL CHANGE I TOLD THEM ABOUT THE HESITATION ESPECIALLY IN ECO AND SMART MODES. SOMETIMES IT HESITATES INITIALLY FROM A STOPPED POSITION BUT THE REAL CONCERN IT HESITATES AFTER YOU PULL INTO AN INTERSECTION WHICH IS VERY DANGEROUS BECAUSE IT PREVENTS YOU FROM DRIVING AWAY FROM ONCOMING TRAFFIC. THIS IS A HUGE SAFETY PROBLEM. I MENTIONED THIS TO TWO KIA EMPLOYEES AND THEY SAID THAT THEY HAD THE SAME PROBLEM WITH THEIR KIA VEHICLES. THE SERVICE DEPARTMENT SAID THEY CHECKED MY VEHICLE AND DID NOT FIND A PROBLEM BUT THE 'RESET' THE TRANSMISSION COMPUTER. IT DID NOT FIX THE PROBLEM. THERE ARE TWO OTHER SIMILAR COMPLAINTS LISTED ON THIS SITE AND MANY REPORTS OF THIS ON THE KIA SORENTO FORUM. THIS PROBLEM IS WELL DOCUMENTED.

MY 2019 V6 KIA SORENTO STUMBLES AND HESITATES UNDER PART THROTTLE, LOW RPM, ACCELERATION REGARDLESS OF SPEED. IT'S MORE NOTICEABLE IN CITY DRIVING, BUT IS PRESENT WHEN TRAVELING ON THE HIGHWAY. KEEPING THE TRANSMISSION IN 'SPORT' MODE REDUCES THE SEVERITY, BUT DOES NOT ELIMINATE IT. WHEN I PLACE THE GEAR SELECTOR IN MANUAL MODE, AND LOCK IN A HIGHER (NUMERICALLY) GEAR, I CAN DUPLICATE THE HESITATION. I HAD MY DEALERSHIP REFLASH THE LOGIC CONTROLLING THE TRANSMISSION, PER A TSB, BUT THAT ONLY PARTIALLY ADDRESSED THE ISSUE SO IT MAY BE A COMBINATION OF FUEL DELIVERY/AUTOMATIC GEAR SELECTION. I BELIEVE IT'S MORE OF A FUEL DELIVERY PROBLEM, THOUGH. SOMETIMES THE HESITATION IS SUCH THAT IT PREVENTS PROMPT ACCELERATION, POSING A SAFETY CONCERN. I'VE USED VARIOUS FUEL SYSTEM CLEANERS DESIGNED FOR GDI ENGINES WITH LIMITED SUCCESS. MY VEHICLE HAS 13K MILES ON IT, AND IT HAS PERFORMED IN THIS MANNER SINCEI BOUGHT IT APX. 2K MILES, AND TWO MONTHS, AGO.

WHEN PULLING OUT OR STARTING OUT THE CAR HESITATES MAKING IT VERY UNSAFE WHEN PULLING OUT IN TRAFFIC. I HAVE REPORTED IT TO THE KIA SERVICE CENTER, BUT THEY COULD NOT FIND ANYTHING WRONG WITH IT. IT IS VERY FRUSTRATING AND UNSAFE. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN MAY.

PURCHASED NEW 2/22/19. REPORTED ACCELERATION HESITATION PROBLEM TO THE DEALER THE NEXT DAY. SINCE THEN IT HAS BEEN IN THE DEALERS SHOP OVER 30 DAYS. CONSISTENTLY HESITATION AND STUMBLES ON ACCELERATION. KIA MOTOR CO, HAS DENIED THEIR IS AN ISSUE AND VEHICLE IS RUNNING PROPERLY ACCORDING TO DESIGN. KIA ENGINEERS AGREED THERE WAS AN ISSUE WITH MY CAR BUT NO FIX AVAILABLE. I DROVE 3 DIFFERENT BRAND NEW SORENTO'S WITH EXACT DRIVETRAIN AND THEY ALL PERFORMED EXACTLY AS MY CAR. ALMOST GOT RUN OVER LAST WEEK TRYING TO ACCELERATE ON AN INTERSTATE ON RAMP.

TRANSMISSION STUMBLES / HESITATES WHEN ACCELERATING UP HILL OR ON LEVEL SURFACE AT LOW SPEEDS. VEHICLE BRIEFLY AND REPEATEDLY LURCHES UNDER ACCELERATION AS IF DRIVING ON PATCHY ICE-COVERED ROAD SURFACE. NOTICEABLE TO DRIVER AND PASSENGERS. WORST IN COMFORT, SMART AND ECO MODES. NOT AS PRONOUNCED, BUT STILL PRESENT IN SPORT MODE. MOST NOTICEABLE WHEN DRIVING SHORTLY AFTER START-UP. LESS NOTICEABLE AFTER 10-15 MINUTES DRIVING.

MY 2019 KIA SORENTO HAS HESITATIONS WHILE RAMPING UP IN SPEED. TOLD DEALERSHIP ABOUT THIS AFTER THE 1ST WEEK OF OWNERSHIP. TOLD IT WAS NOTHING SINCE IT DIDN'T SHOW UP IN SPORT MODE. I'M SEEING IN FORUMS THAT THIS IS A PROBLEM WITH THE 8 SPEED TRANS. DROPPING OFF TO DEALERSHIP TODAY FOR THEM TO LOOK AT IT AGAIN.

I WAS OUT OF TOWN WHEN MY AIRBAG WARNING LIGHT CAME ON, INDICATING A PROBLEM WITH THE VEHICLE'S AIRBAGS. I CONTACTED KIA AND WAS TOLD THE REPAIR SHOULD TAKE 2-4 HOURS. HOWEVER, AFTER TRYING A FIX THE DEALER DISCOVERED THAT A WIRING HARNESS IN THE FRONT CONSOLE WAS FAULTY AND NEEDED TO BE REPLACED. THEY HAVE NOW HAD THE CAR FOR A WEEK. I AM NOT SURE IF ANY OR ALL OF THE AIRBAGS WOULD'VE FAILED DURING A WRECK BUT FELT THIS WAS SIGNIFICANT ENOUGH TO REPORT, ESPECIALLY SINCE THE VEHICLE HAS LESS THAN 10,000 MILES ON IT.

LOUD ENGINE RATTLE NOISE WHEN STARTING ENGINE THAT HAS BEEN SHUT OFF OVERNIGHT.SOUNDS LIKE THE CAMSHAFT CHAIN HYDRAULIC TENSIONER IS BLEEDING DOWN.TENSIONER DOES NOT MAINTAIN A CORRECT INITIAL POSITION.NOISE DIMINISHES WITHIN A MINUTE OR SO OF STATIONARY ENGINE RUN.

WHEN DRIVING AT HIGH ALTITUDES, THE CAR SEEMS TO WANT TO STALL. WE WILL BE DRIVING ALONG JUST FINE AND THEN THERE IS HESITATION FOR A MOMENT AND THEN THE CAR WILL BE GOING ALONG JUST FINE AGAIN AND THE HESITATION HAPPENS AGAIN. THIS IS CONTINUOUS THROUGHOUT OUR ENTIRE HIGH ALTITUDE DRIVES. USUALLY OCCURS AT APPROXIMATELY 8000-10,000 FT IN ELEVATION. SEEMS TO OCCUR MORE OFTEN AT 40 MILES PER HOUR. I AM SCARED WE WILL HAVE COMPLETE FAILURE OF THE CAR IN THE MOUNTAINS AND HAVE NO CELL PHONE SERVICE IN ORDER TO CALL SOMEONE FOR HELP. WE HAVE ONLY HAD THIS CAR FOR ABOUT 6 WEEKS AND HAVE TAKEN 4 HIGH ALTITUDE DRIVES AND THIS HAPPENS EVERYTIME. TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD US THIS IS A KNOWN ISSUE AND KIA IS WORKING ON IT. HOW LONG WILL IT TAKE KIA TO RESOLVE THIS ISSUE? I DON'T WANT STALL SOMEWHERE AND CREATE A HAZARDOUS CONDITION FOR MYSELF, PASSENGERS, AND OTHERS SURROUNDING ME. PLEASE SEE KIA GETS THIS TAKEN CARE OF AS SOON AS POSSIBLE FOR EVERYONE'S SAFETY.

MY KIA SORENTO 2019 HAS BEEN ACTING WEIRD FOR A WHILE. I HAD TALKED TO THE SERVICE GUYS AND I WAS TOLD ALL IS FINE. HERE ARE SOME OF THE MAJOR ISSUES: 1. THE CAR HAS AN ISSUE OF ACCELERATION. ONCE IT REACHES 45MPH IT BECOMES NOISY AND IT FEELS LIKE THE ENGINE IS ABOUT TO EXPLODE. THE ANSWER FROM THE SERVICE GUYS:" IT IS NORMAL." 2. THE BRAKES: IT TAKES TOO MUCH TIME TO STOP. SO, EVEN IF I KEEP MY DISTANCE FROM THE CAR IN FRONT OF ME, I ALWAYS STRUGGLE TO STOP AT THE SAFE DISTANCE AT THE STOP SIGN OR LIGHTS. THE ANSWER FROM THE SERVICE GUYS: 'NO PROBLEM WITH THE BRAKES.' 3. AFTER DRIVING FOR AN HOUR OR SO, THE MOTOR OVERHEATS SIGNIFICANTLY. 4. FINALLY, THE CAR ROLLED BACK FROM THE PARKING LOT (WHILE ON THE PARK MODE ) AND INJURED TWO PEOPLE, AND DAMAGED ANOTHER CAR.

WE PURCHASED A 2019 KIA SORENTO SXL ON MAY 4, 2019, AND TOOK DELIVERY ON MAY 6, 2019. THE FIRST DAY THAT I DROVE THE CAR IT STUMBLED WHEN I TRIED TO PULL OUT FROM A STOP. I THOUGHT IT MIGHT BE A FLUKE OR A COMPUTER LEARNING EVENT BUT IT CONTINUES TO HAPPEN OCCASIONALLY. WE HAVE HAD TWO CLOSE CALLS TRYING TO MERGE INTO TRAFFIC WHEN THE CAR STARTS TO PULL-OUT THEN IT STUMBLES WITH NO ACCELERATOR RESPONSE FOR A FEW SECONDS, THEN IT TAKES OFF LIKE A SHOT. I JOINED THE KIA FORUM TO SEE IF ANYONE ELSE REPORTED THIS HAPPENING AND FOUND THAT SEVERAL OWNERS HAD THE SAME COMPLAINT. THEY ALL SAY THAT THE DEALERSHIP CLAIMS THAT THERE IS NOTHING WRONG AND THAT THE VEHICLE IS OPERATING AS DESIGNED. WE NOW OWN A CAR THAT WE ARE AFRAID TO DRIVE BECAUSE IT HAPPENS SPORADICALLY AND YOU CANNOT PREDICT WHEN IT WILL HAPPEN AGAIN. I CALLED JIM SHORKEY KIA AND EXPLAINED THE PROBLEM AND WAS TOLD THAT PEOPLE HAVE TO LEARN HOW ELECTRIC THROTTLE CONTROLS (FLY-BY-WIRE) OPERATE. THAT IS GARBAGE BECAUSE OUR 2011 EQUINOX AND MY 2014 CADILLAC CTS SPORTWAGON ARE BOTH FLY BY WIRE AND NEITHER OF THEM HAS EVER EXHIBITED THIS PHENOMENON. WHEN JIM SHORKEY CHECKED FOR CODES AND DROVE THE CAR FOR 11 MILES THEY TOLD ME THAT THE NEW 8-SPEED TRANSMISSION MIGHT BE THE PROBLEM BUT THERE NO PROGRAMMING UPDATES FOR IT YET. I KNOW A LITTLE BIT ABOUT CARS HAVING WORKED AS A MECHANIC FOR OVER 50 YEARS AND AM POSITIVE THAT THIS IS NOT ACCEPTABLE. I BELIEVE IT TO BE IN THE REDUNDANT APP SENSOR TO THE THROTTLE MOTOR AND COMPUTER CONTROL SYSTEM. I AM AFRAID THAT THIS WILL RESULT IN ACCIDENTS WITH SEVERE INJURIES AND DAMAGE. I FEEL THAT KIA SHOULD RECALL THESE CARS AND FIND A PROPER FIX.

2019 KIA SORENTO EXPERIENCES SWAYING AT INTERSTATE SPEEDS. MUST CONTINUOUSLY STEER LEFT AND RIGHT TO KEEP IT IN THE LANE. IN LIGHT WIND IT IS MUCH WORSE. KIA DID NOT FIND A PROBLEM. THE VEHICLE HAS 3100 MILES ON IT. WHEN PURCHASED IT ONLY HAD 16 MILES ON IT.

LEASED THE CAR IN MARCH AND BY END OF MAY IT WAS IDELING ROUGH AND CLICKING. GOT A MESSAGE ON MY SCREEN ENGINE CONTROL SYSTEM FAILURE AND A CHECK ENGINE LIGHT CAME ON. TOOK IT ONTO THE DEALER AND WITH LESS THAN 2900 MILES IT NEEDS A NEW ENGINE. NOW IT WILL BE ABOUT 3 MONTHS (THEY ARE BACKLOGGED) UNTIL I GET IT BACK!!

WHEN CRUISE CONTROL IS SET THE VEHICLE WILL WITHOUT WARNING SURGE , JERK AND JUMP. THE RPM NEEDLE WILL SHOW ACCELERATION. THIS HAPPENS WITHOUT NOTICE AND NOT ON ANY INCLINE OR DECLINES, ON STRAIGHT AWAYS. THIS HAPPENS AT ANY SPEED WHEN THE CRUISE CONTROL IS SET.

IN STATIONARY POSITION. CAR OFF. THE PLASTIC COVERS ON THE BOTTOM OF THE STEERING WHEEL BROKE OFF. THE PLASTIC CONNECTING THEM DID NOT MATCH AND IS OF POOR DESIGN.

REAR SEAT BELTS DO NOT STAY LATCHED. I HAVE CAR SEATS INSTALLED WITH THE SEAT BELTS AND THE KEEP COMING UNDONE, WHETHER THERE IS A CHILD IN THE SEAT OR NOT. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE, AT 167 MILES!! AM AT 417 NOW AND IT HAS HAPPENED AT LEAST 5 MORE TIMES.

THE AUTOMATIC LIGHTS ON LOW BEAM ARE AIMED TOO HIGH AND ARE BLINDING AT NIGHT. EVERY CAR THAT PASSES ME AT NIGHT FLASHES THEIR HIGH BEAM LIGHTS AT ME; EVEN A STATE TROOPER FLASHED HIS LIGHTS AT ME AND BLUE LIGHTS, HE DIDN'T PULL ME OVER. I FEEL BAD DRIVING THIS VEHICLE AT NIGHT, PEOPLE ARE THINKING I'M RUDE FOR DRIVING WITH MY HIGH BEAMS ON, WHEN I'M USING MY LOW BEAMS. THE HIGH BEAMS ON THIS VEHICLE OFFER NO ADDITIONAL LIGHTING OF THE ROAD, BUT THEY DO LIGHT UP THE TOPS OF TREES VERY WELL. ALSO, THE LOW BEAM LIGHTS ARE POINTED TOO FAR TO THE LEFT AND RIGHT AND LEAVE A LARGE DARK " V " SHAPED VOID IN THE MIDDLE, EXACTLY WHERE MY EYES FOCUS ON THE ROAD. THE DEALER CHECKED EVERYTHING, STATES OPERATING AS DESIGNED, THEY HAVE NO ABILITY TO ADJUST THE LIGHTS. PER THE SERVICE DEPARTMENT: THE KIA TECH LINE PERSONNEL ARE DENYING THERE ARE ANY ISSUES WITH THE LIGHTS. THIS IS DEFINITELY SOMETHING KIA NEEDS TO FIX. THE LIGHTS ARE THE ONLY THING I DON'T LIKE ABOUT THE VEHICLE, AND IT ONLY HAS ABOUT 1400 MILES SO FAR. THE PROBLEM IS MOSTLY NOTICEABLE WHEN DRIVING AT NIGHT ON DARK UNLIT ROADS, HIGHWAYS OR RURAL DRIVING.

I WAS DRIVING IN A NORMAL FREEWAY, BEAUTIFUL DAY, SUDDENLY FOR NOT REASON MY FRON WINDSHIELD GOT A CRACK, OUT OF THE BLUE, VERY SCARY. I DID CALL KIA RIGHT THE WAY, I TOLD THEM I WAS DRIVING FROM LA TO SAN FRANCISCO ON THE FREEWAY 5, ON VACATION FOR 4 DAYS, WHAT HAPPEN, I WAS AFRAID THE CRACK CONTINUE EXPANDING, THEY TOLD ME TO TAKE THE CAR TO A DEALER & THEY WILL TAKE CARE OF IT - WHEN I CAME BACK AFTER MY VACATION WITH THE KIDS, WE CALLED WENT TO DEALER KIA IN GLENDALE, THEY SAID WAS A ROCK!! WON'T COVER IT, I CALLED MANUFACTURER AGAIN, THEY SAID DON'T WORRY GO AGAIN TO DEALER THEY WILL HELP YOU OUT, NOBODY IS HELPING US, CAR IS NOT SAFE, WE HAD BEEN MISTREATED, VERBALLY ABUSE 7 NOBODY IS DOING ANYTHING TO HELP US OUT. CAR WAS BRAND NEW, LESS THAN 30 DAYS, DEFECTIVE, YOU CAN TRUST THIS CAR, IT IS A RIP OFF!! VERY UPSTED & DEAPOINTED WITH KIA, 1ST AND LAST TIME. I HAVE BEEN DRIVING FOR OVER 30 YEARS, NEVER HAD A SITUATION LIKE THIS WITH ANY CAR

BLIND SPOT WARNING QUITS AFTER EXTENDED DRIVING IN HEAVY RAIN. WHICH I UNDERSTAND BUT IT WILL NOT WORK FOR A WEEK OR SO AFTER. DEALER WORKED ON IT TWICE ALREADY. KIA TEC SAYS THIS IS NORMAL. FIND IT HARD TO BELIEVE THIS IS NORMAL IF, IT JUST STOPPED WORKING DURING THE RAIN IS ONE THING, BUT NOT TO WORK FOR A WEEK AFTER IS NOT RIGHT. BOUGHT THIS CAR BECAUSE OF THIS SAFETY FEATURE AND PAID GOOD MONEY FOR IT. THE DEALER AGREES WITH ME AND ALSO SAYS ITS NOT RIGHT ,BUT KIA DOES NOT WANT TO BACK UP THIS WARRANTY. KIA HAS A 9 OR 10 POINT BULLETIN ON WHEN THIS FEATURE WILL NOT WORK BUT WILL NOT TELL YOU BEFORE YOU BUY THE CAR. THE DEALER AGREED WITH ME KIA HAS A MOISTURE PROBLEM, BUT WON'T DO ANYTHING ABOUT IT.

REFER TO COMPLAINTS 11111999 (7/17/18) AND 11142824 (10/26/18) ON THIS SITE WHICH ARE SIMILAR. WHEN DRIVING IN DARK, RURAL AREAS WITH LOW BEAMS ON, TWO INVERTED "HALF MOON" SHADOWS DISRUPT THE DRIVER'S ABILITY TO SEE. AS THE VEHICLE TURNS, THESE HEADLIGHTS ALSO TURN (AS THEY ARE DESIGNED TO DO) AND THIS MAKES THE DISRUPTION TO SAFE OPERATION EVEN WORSE. THIS WAS REPORTED TO THE DEALER AFTER DELIVERY (8/2018) AND WE WERE REFERRED TO KIA CONSUMER AFFAIRS. THEY OPENED A "CASE", THEN CLOSED IT ABRUPTLY, AND AFTER FURTHER COMPLAINT, HAVE REOPENED A NEW "CASE". THEY HAVE STATED THEY WILL DO NOTHING ABOUT THIS ISSUE AS THEIR POSITION IF THAT THE VEHICLE IS "PERFORMING AS DESIGNED". AS THEY ABRUPTLY CLOSED THE FIRST CASE THEY OFFERED "FREE 3-YEAR MAINTENANCE" (OIL CHANGES) WHICH WE REFUSED AS THIS IS A SIGNIFICANT SAFETY ISSUE. WE CANNOT DRIVE THE VEHICLE AT NIGHT, NOR USE THIS 7-PASSENGER VEHICLE TO TRANSPORT OUR GRANDCHILDREN, MAKING IT VIRTUALLY USELESS FOR OUR NEEDS. KIA HAS CONFIRMED THEY WILL NOT ADDRESS THIS "CASE" OTHER THAN TO LEAVE IT "OPEN" WE URGE NHTSA TO CONDUCT AN INVESTIGATION OF THIS UNSAFE VEHICLE AND THE NON-RESPONSIVE KIA ORGANIZATION WHO ARE REFUSING ACTION AND HIDING BEHIND THEIR "PERFORMING AS DESIGNED" EXCUSE.

IN ANY DARK AREA WHEN USING LOW BEAMS ARE USED A SHADE COMES DOWN ACROSS FRONT WINDSHIELD AND YOU CAN NOT SEE OUT IN MOTION AND STATIONARY DARK CITY STREETS , BACK RDS.ANY WHERE IT IS PITCH DARK.

TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT ALERT DID NOT CHIME WHEN THE SEAT BELT WAS NOT BUCKLED. THE CONTACT CALLED SOUTH HILLS KIA AT 724-942-3000 (LOCATED AT 3644 WASHINGTON RD, MCMURRAY, PA 15317) WHERE THE TECHNICIAN WAS UNABLE TO EXPLAIN THE FAILURE. THE TECHNICIAN PROMISED TO LOOK INTO THE MATTER AND CALL THE CONTACT BACK, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER AN EXPLANATION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 800. *TT CONSUMER STATED PASSENGER SIDE SEATBELT NO WARNING LIGHT OR SOUND. UPDATED 11/28/18*JB *JS

CAR HAS PROBLEM WHEN DRIVING IN ECONO MODE. WILL HESITATE WHEN GIVEN GAS IN MORNING AND AT TIMES WHEN PULLING OUT IN TRAFFIC. NOTE NEVER INFORMED ABOUT THE PROBLEM BEFORE LEASING OF CAR. TOLD BY SERVICE DEPARTMENT THAT IS THE WAY IT WAS DESIGNED. MAY CAUSE PROBLEMS FOR OTHER DRIVERS OR ACCIDENTS. NOTE BY MILEAGE WAS NEVER TEST DRIVEN AFTER SO CALLED FIX.

AT NIGHT TIME WHEN THE VEHICLE HEAD LAMPS ARE ON, THERE ARE TWO TRIANGULAR SHAPED OBJECTS THAT ARE SHADOWED FROM PART OF THE HEAD LAMP HOUSING. THESE PROJECT INTO THE DISTANCE AND ARE AN OBSTRUCTION AND MAKE THE DRIVER DIZZY AND IT APPEARS AS THOUGH THERE IS SOMETHING AHEAD THAT YOU MAY HIT. THESE SHAPES ALSO MOVE FROM SIDE TO SIDE AS YOU DRIVE AROUND BENDS IN THE ROAD MAKING IT EVEN WORSE AND MAKING THE DRIVER AND THE PASSENGERS DIZZY. IT IS EXTREMELY DANGEROUS AND WILL LIKELY CAUSE AN ACCIDENT. THE CAR IS NOT DRIVABLE AT NIGHT DUE TO THIS FLAW IN THE DESIGN. I HAVE A CASE LOGGED WITH KIA AND THEY SAY THAT THE DESIGN CANNOT CHANGE AND THAT THEY HAVE MANUFACTURED OVER 10,00+ OF THESE VEHICLES. THIS IS A BRAND NEW CAR AND IT IS VERY POORLY DESIGNED AND VERY UNSAFE TO DRIVE IN THE EVENING. EVERYONE NEEDS TO KNOW THIS AND NOT BUY THIS CAR, I ALSO NOW HAVE TO FIGHT WITH KIA TO GET MY MONEY BACK WHICH WILL NOT BE FUN.