2FMPK3J97KBC161562019 FORD EdgeSEL

Transmission slipping and was looked over by a professional. There was debris found inside that continually causes damage. Has made vehicle randomly jolt and slow to come up to speed causing danger on the road. No warning lights came up.

The transmission went out on my 2019 Ford Edge. It is available for inspection upon request. My safety was put at risk because it started to break down in the middle of a busy road. I was lucky that the parking lot I needed to go to was just a little bit farther up the road. The problem was confirmed by the Kia of Abilene Dealership service center. They were the only ones to look at it due to it not being drivable. I had to tow it to them. There were no warning lamps or messages. The only “symptom” would have been that it started jerking slightly while driving a couple months prior, August 2025, to the transmission going out. The car broke down in October of 2025. There was no check engine light appearing, and the device they attached to my car did not show any codes that something was wrong.

The transmission in my 2019 Ford Edge with 82,595 miles completely broke down/stopped working, not allowing me to shift gears or engage the transmission at all.. No warning lamps or other indicators prior to this problem were present. The vehicle had to be towed to the dealer (Dean Sellers Ford, Troy, Michigan). The dealer reports the transmission has to be completely replaced as it has "suspected internal planetary damage" and the recommended repair is to "Replace the transmission and cooler" at the cost of almost $14,000.00. This is complete unacceptable for car that is 7 years old, regularly maintained at the same dealership and has less than 83,000 miles to warrant a complete transmission failure, requiring this large and costly repair which almost outweighs the value of the car and can only lead me as the consumer to believe the transmission was faulty and defective to fail at such an early life cycle. Ford has failed to offer any resolution or provide an explanation why this large expensive component in their vehicle failed without warning and prematurely.

WHILE DRIVING BETWEEN 50 AND 60 MPH, THE CAR SEEMS TO BE SWAYING LEFT AND RIGHT

The front passenger seatbelt will not adjust and is stuck. It worked when last used. I parked and when we got in to go, it wouldn’t work . It was not due to any misuse and is a safety issue as the passenger has to plug it in so the seatbelt notice will go off. I don’t know why it is not able to be adjusted.

Full transmission failure, resulting in a full transmission replacement required. The problem has been confirmed by more than one independent service center. The check engline light came on and off for about week before the official diagnosis. From what I've found this is a common issue that many many owners have also had and suggested filling an official complaint here so that Ford is held responsible.

Transmission failure less than 100000 mile ford want 10000 to fix this is not feasible for the average American.

I am wanting to share my concerns about my 2019 Ford Edge. My Edge has 64,500 miles on it and the transmission needs replacing; it is sitting in my back driveway. My daughter and I just made it home from a trip when the transmission gave out - when we pulled into the driveway, and it was still in gear, it put itself into park! We tried to put it in drive and reverse and again, as we were watching the gear dial - it put itself into park again! Before that, I had noticed some issues about jerking and revving up so I took it to the nearest Ford dealership - after hooking it up to the computer several times (while it was UNDER 60,000 miles on the odometer), the dealership told me that they changed a few things on the computer and 'it would drive like hell for a while, but it will get used to my driving and get better' !! After contacting them more, they told me that it needed a new throttle body. I wanted a second opinion so a friend trailered it to another Ford dealership and they tested the transmission liquids and told me that it needs a new transmission. (It was now over 60K.) Ford said that if I would pay them $4500, they MIGHT cover the other the $4500 for the new transmission. I had my Edge for about a year when this happened and now it has been sitting in my driveway since last summer!! I am still making the monthly payment on it, plus full coverage insurance for a pretty driveway ornament. My friend found paperwork regarding transmissions like mine having troubles (and he showed it to the local dealership - they did nothing) so I have been watching for recalls on the transmission. If you have any suggestions, etc please let me know - I do not have $4500 to fix my car...... When this all started, I contacted Ford and started a case on it. (8/26/24). Case #XXX. I was told by the dealership to start it myself and keep an eye on it; but when I called Ford regarding it - they told me that the dealership should be the ones doing this...... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While accelerating from a stop or at lower speeds, the vehicle jerks or lurches significantly during gear changes. The jerking continues until the vehicle reaches cruising speed. The condition affects drivability and creates concerns about vehicle control when entering traffic or crossing intersections. The problem has persisted despite normal operation. The vehicle has been diagnosed as requiring transmission repair/rebuild. I am aware of Ford Technical Service Bulletin 21-2389, which describes shuddering, bucking, or jerking in certain 2019 Ford Edge vehicles. The symptoms my vehicle exhibits appear similar to those described in the bulletin.

I had to pay for a new transmission in my 2019 Ford Edge SEL after two Ford dealerships deemed it necessary. I spent over $5,000 on a used one from the same year vehicle to only have a second transmission failure in less than 24 months. Not being able to shift gears as normal has caused me to be almost hit by other vehicles when trying to enter highways that require high speeds.

When the vehicle is parked outside on hot days, the driver's side seatbelt retraction system locks up and will not release until the vehicle internal temperature drops significantly. This makes it impossible for the driver to put on a seat belt until the car cools a significant amount usually requiring a 20 to 30 minute drive with the A/C on high. This appears to be identical to a recall I just became aware of in Ford Recall 26S34 (NHTSA Campaign 26V344), however our 2019 Ford Edge is not included in the recal campaign. This is a repeatable malfunction which occurred many times over the course of the summer of 2025. The local Ford dealership was not helpful and, at that time, indicated replacement retractor mechanisms were unavailable when I reported the issue to them. I performed an inspection of the unit and reported the issue to the local Ford dealership. I am a retired Accident Investigation Officer from the Illinois State Police and hold a degree in Aerospace Engineering so I am comfortable in reporting this as a product defect. The vehicle does not indicate there is a problem through any type of error light or message. The only way to know it has occurred is to attempt to put on the seat belt and hope it is usable.

Gears stopped engaging while driving. After diagnostic, the shop asked me to replace the transmission. The repair shop would have my old transmission after I get the car repaired. I won't have it in my possession. As I was driving on M39 on my way to work, car was making creaking whining noise when changing gears and suddenly, it stopped changing gears in the middle of a fast moving, narrow highway. I had to pull over to inspect the issue. Didn't see any warning lights at the time. Drive engaged again, which allowed me to take the car to work but once there, reverse stopped engaging completely and there was a significant delay for drive to engage. This is when the warning lights and messages came on. Brighton Ford dealership in Brighton MI has confirmed that there are metal shavings in the transmission and reverse gear no longer engages. I have been asked to replace the transmission My car only gets serviced at Brighton Ford. I was not told about any transmission issues. All the inspections that they performed during routine services did not result in any concerns. I did not notice any transmission issues in my vehicle prior to that morning. All the issues I described above happened for the first time that morning. This issue occurred without any warning or symptoms.

While driving under 35mph vehicle starts to chatter or shudder with a mileage of 52968. Also, while trying to accelerate the vehicle seemed to jump out gear. This could cause a possible accident from following vehicles. The vehicle is set to go to the dealership on 6/10/2026. While there are no visible warning lights illuminated, I believe this to be a safety concern for those driving the vehicle themselves and to the traffic around them.

Transmission broke way too early.

On June 3, 2026, my 2019 Ford Edge (2.0L EcoBoost) experienced a sudden loss of motive power and stalled in the middle of a busy, high-traffic intersection. Before stalling, the vehicle emitted thick white smoke from the exhaust. This was a life-threatening situation as I was stranded in moving traffic. The vehicle was towed to Mike Burkart Ford, where it was diagnosed with an internal EGR cooler leak. This is a known issue documented by Ford in TSB 20-2234. Despite the safety-critical nature of the stall, there is currently no active recall for this component in the 2019 model year.

Computer screen does not work all the time, and the backup camera does not work, and when it does, it will stay on while moving forward. The computer screen freezes up and will not allow me to adjust the temperature or the radio and other options that are normally on the screen.

Shortly after my warranty ended the transmission needed a full replacement and left the vehicle undriveable at 100k miles. There were no signs leading up to it , no lights coming on, nothing. Went from driving around just fine to completely stuck until fixed. Then Ford quoted me to fix it for about $10,000 dollars. It was shocking, disappointing and left me feeling helpless and betrayed due to lack of concern from anyone. Its either pay us to fix, buy a new one or get out of here. I also owed about 2 years of payments on the vehicle at the time as well.

Car was repeatedly hesitating and shuddering during normal stop/go driving. Took it to the dealer and it was diagnosed with a "torque converter" issue (estimated cost of repairs is 4100). After researching this more, this looks to be a known issue with Ford 6-speed automatic transmissions. The hesitating and shuddering is a safety issue since the car is not responding properly to the drivers actions.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds the vehicle had experienced acceleration hesitation and reduced speeds. The vehicle was taken to the local dealer who was unable to duplicate the failure. The engine spark plugs were replaced but the failure continued to occur. The manufacturer was not contacted regarding the failure. The failure mileage was 10,000.

Had the Ford dealership look at the reason for shuddering on car. Dealership determined the Torque Converter causing shuddering around 60,000 miles or before. No check engine light came on.

I have a 2019 Ford Edge Vin: [XXX] . My torque converter is going out and my warranty company doesn't want to replace because they say it was a pre existing issue. I know there are a lot of people with this same exact problem and I know there is an investigation into the problem. I need to know if there is any way this can be added to the recall list so I don't have to pay for this out of pocket. The dealership I bought this from knew about the problem and cleared all codes before they sold me the vehicle. I bought an exteded warranty through Endurance and I waited until after the 1000 mile and 30 day wait before filing any claim and they don't want to fix it. My name is [XXX] and my contact information is [XXX] . My email is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Torque Converter and Transmission failed just outside of the powetrain mileage limit. The compenents were replaced in January 2026 and have failed again as of May 2026. Ford is of no assistance to the customer for the failure.

Engine Failure at 35,000 miles due to well known and documented engine design flaw between cylinder 2 and 3. The gasket fails and leaks coolant into the cylinders causing engine failure. An upgraded 2020 engine that has fixed the issue is required.

Bought a used 2019 Ford Edge, and transmission had issues within 2weeks of minimal operation!! Transmission slippage, does not go into gear or has a long pause going into gear (even right from park). VERY HARD shifts in lower gears upon upshift AND downshift. Also, gets worse the longer you drive it. It jerks, bucks, lurches, snaps your neck forward or backward, or does not go at all!! After this happens for a few minutes, it wouldn't even go into reverse!! That's just TRYING to drive it. As you might imagine, it's quite difficult to concentrate on road signs, hazards, pedestrians, and other cars whilst you're trying to drive this thing!! How could FORD possibly even think this is a safe vehicle!!

THE CAR IS SHUDERRING IN LOW SPEED, FEEL LIKE KICKS

Car lost power while in motion at 60mph, no warning lights or notifications on ford pass. After pulling off road car would only crank but never start. Fluids were leaking from undercarriage near transmission, but unsure what fluid it was.

Torque converter clutch stuck, clutch material in the transmission fluid. The vehicle hesitates upon takeoff. Once I'm up to a cruising speed, it goes away

Repeated torque converter failure and repairs. Has been repaired ant dealership under warranty multiple times and keeps failing. 2 months after last repair the torque converter failed again causing damage to the transmission and engine stoppage on the highway.

My transmission shuddered and became inoperable. We were traveling on Interstate 25 just north of Denver, CO when this happened, and we had to get out and push the vehicle to the side and have the vehicle towed. The safety of my family were put at risk due to this issue. As of writing this, the vehicle has yet to be seen by the dealer. There were no warning lamps on the vehicle prior to this issue occurring.

while traveling the car begins lurching and jerking until it reaches 40 MPH, At that seed it resumes traveling smoothly. As soon as it slows down the lurching and jerking resume. We have taken it to a dealership, and they claim it is the transmission. The problem started approximately 2 months ago at 74,000 miles.

There has been an ongoing issue! Changed the sparks plugs, coils everything. The car will shake. It will be fine then the acceleration was slow, pressed the gas again then the check engine light will come on and blink. There has been many issues with this car. My engine is blown!

Third brake light has failed and needs to be replaced.

The shifter won’t shift, and it places its self back in park on its own. My car shudders and bucks under speed of 30. No light were on until it happened and I had a certified mechanic look at it and confirm it had power train issues

My car had issues like harsh/hard shifting, jerking, hesitation, and a "shuddering" sensation, often occurring at low speeds, I took it to the dealer several times for this issue, because the engine light keeps coming on, back in May 2025 they said they did a valve replacement that should fix the issue, yet the problem persisted, i took it back to the dealer and they said nothing wrong with it (not generating any error codes). Now again, the engine light came back, but this time while out of warranty, they are telling me it is complete transmission failure and are quoting me 12000 to replace it

Basically these cars are known to have major transmission problems that cause transmission failure, and my car is now experiencing the symptoms leading to that failure. I've seen a lot of people complaining about it, and though I guess it is my turn to get in on the complaints. Wasnt sure where else to do something like this.

My **2019 Ford Edge** experienced a **transmission / powertrain failure at under 60,000 miles**. Before the failure, the vehicle began **shuddering during acceleration, slipping between gears, shifting harshly, and bucking / jerking at low speeds**, especially in stop-and-go traffic and when accelerating from a stop. The transmission would often **hesitate before engaging a gear and then suddenly lurch forward**, creating a serious safety risk. This unpredictable behavior put me and others at risk when entering intersections, making turns, merging into traffic, and driving in parking lots or residential areas, where sudden bucking or delayed engagement could cause a collision or loss of control. The issue was **reproduced and confirmed by the dealer**, which determined the transmission needed to be **rebuilt under warranty despite the vehicle having fewer than 60,000 miles**. The vehicle was inspected by the servicing dealer, and repair records are available. However, **despite the warranty rebuild, the same problems continue to persist**, including shuddering, slipping gears, and bucking at low speed. This indicates the underlying defect was not properly corrected and raises concern that the transmission will fail again. There were clear symptoms prior to the repair, including rough shifting, hesitation, slipping, and shuddering, and those same symptoms have returned after the rebuild. I am submitting this complaint because a transmission requiring major repair at such low mileage, combined with continued safety-related drivability issues after warranty service, presents an ongoing safety concern.

Transmission failure. Way to common with these transmissions and touqure converters

Torque converter slipping. No one was injured during or after driving the vehicle. Ford dealership service center confirmed problem and made repairs. They was never any warning lights that turned on.

2019 FORD EDGE SEL POWERTRAIN FAILURE AT 69,120 MILES

Safety Complaint – 2019 Ford Edge Transmission and Engine Shutdown Issues To Whom It May Concern, I am submitting this complaint to report ongoing safety-related defects with my 2019 Ford Edge, which I purchased new. At 30,000 miles, the auto on/off stopped working and was not fixed. After approximately 50,000 miles, the vehicle began shutting off after refueling. At 68,000 miles, the transmission started shuddering during acceleration. There was no warning light, I just noticed that something was wrong. This behavior is extremely concerning, as it creates a risk of sudden loss of power while driving and could result in an accident. Ford is aware of these issues but has not issued a recall. I paid to have the torque converter replaced; however, the same transmission problem has returned. Ford has declined to provide further assistance. Additionally, the check engine light is now illuminated, which Ford attributes to a software issue. Despite multiple repair attempts and clear safety concerns, these problems remain unresolved. I respectfully request that the National Highway Traffic Safety Administration review this matter, as the defects appear to be systemic and pose a potential risk to drivers. Thank you for your time and attention to this matter.

Our torque converter has gone out on our vehicle. It has been meticulously maintained with fluid changes and every service when needed at mileage intervals. It started showing symptoms at 63k miles which is unacceptable for a transmission to start dying already. Looking online lots of other drivers have the same issue but ford refuses to acknowledge this transmission sucks and wants us to cover their incompetence. Would never buy another ford again.

The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 30-55 MPH, the vehicle shuddered abnormally. The vehicle was taken on three occasions to the local dealer and was diagnosed with torque converter failure. The contact was informed that the transmission fluid was burned, and there were metal shavings inside the transmission fluid. Additionally, the spark plugs and injectors were checked. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.

Unknown

I was driving and white smoke started coming out of my exhaust. The vehicle was idling erratically. I pulled over and took it to the side of the road. Ended up taking it to the dealership, they confirmed it needs a new engine because of coolant intrusion. This is a known issue to the dealership and public knowledge that the 2019 Ford Edge 2.0 ecoboost engines have this defect . They quoted me $15,000 to replace the engine.

My 2019 ford edge has a powertrain malfunction and it states to seek the dealership immediately! The suv is swaying badly and the auto start/stop components scares me whenever restarts and there is a burning smell- its nearly causing me to lose control once it restarts.. please help im affraid to drive it. This is my only means of transportation and i am dissabled.

When I had accelerated to pass a vehicle, the car acted as though it had been flooded with fuel, but then wasn’t getting enough fuel. It was shuttering/shaking and then eventually it completely shut down in the middle of traffic. I was in the left lane. The car would not start. I could not get it out of park to be able to get it off the road, causing a traffic delay and safety hazard to me and other cars on the road. This was during 5 o’clock traffic on a very busy road.

Car shudders, hesitates and feels like it is going to stall at lower speeds. Vehicle has 39500 miles on it. Taken to local dealership and it was diagnosed with needing the Torque Converter replaced. This seems to be an ongoing issue with this component and should be a recall

Vehicle has 78000 miles on it and has started to stutter/struggle to find gears between what I believe to be 3rd and 5th gear. It generally happens between 25-40 mph. This has consistently happened whether the vehicle is cold or warm. This, according to many forums I’ve seen, is a common issue with this model of vehicle and transmission. It was brought into my local ford dealership on 2/17/2026 with approximately 75000 miles on it and they told us we are in need of a transmission replacement.

Torque converter failure caused a transmission rebuilt covered under the 5 year 75,000 mile warranty. Approximately 14 months later it failed again this time Ford wants me to pay for their incompetence upwards of $5000 because it is past the 5 years. This is a major ongoing problem with the Ford Edge and should be subjected to a recall because the failure rate is so high.

Transmission is Jerking & Shuddering TSB 21-2389 and 21-2081 however mine isn’t recalled YET and needs IMMEDIATE attention it’s doing the exact same

The contact owns a 2019 Ford Edge. The contact stated that while driving at 70 MPH, the engine overheated. Coolant was added to the coolant reservoir, and the driver was able to continue driving. Several days later, the heat became inoperable. Upon research, the failure was associated with TSB 19-2346. The vehicle was taken to an independent mechanic for a pressure test, but no leaks were found. The check engine warning light was illuminated. The message "Coolant Low" was displayed. The contact stated that the vehicle was towed to the local dealer, where it was diagnosed with coolant intrusion into the engine. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 85,000.

At 78k miles the transmission/torque converter needs to be replaced due to a “shudder” felt between 20-30 mph at lower rpm’s. Higher engine rpm’s (rapid acceleration) and the shudder is not felt - but the issue is still there. Repair cost from Ford was quoted at $9600 for a new transmission. This is ridiculous. Seems like a great way for Ford to ensure they get paid downstream as well as up front.

TSB 21-2389 - this issue was addressed with ford with no resolution.

2019 Ford Edge shudders and fails to accelerate making it difficult and unsafe to merge with traffic, execute left turns, and drive safely. There are no warning lights. This appears to be a known problem with the torque converter but no recall has been issued.

My car began losing power and jerking sensation when accelerating from a stop. I took the AAMCO transmissions and the vehicle was diagnosed with a torque converter shutter.

The rear hatch window shattered without reason. Other than the drastic change in weather overnight. There are no signs of vandalism, and the car was not near any hazards overnight. Other owners of the same make years 2021 and below reports the same exact issue.

While driving on the highway the vehicle lost all power and it completely shutdown which was very scary. There was never any warning lights on dashboard and was told it was probably due to bad gasoline. Now the cruise control is shutting off an long with hesitation. Again no warning lights. Ford dealership said it was the spark plugs and coils, wanted to charge me $800! Local mechanic ran a diagnostics confirmed it is the torque converter…alot of confusion with ford diagnostic . This is a huge safety issue when driving in traffic, is very expensive and needs to be addressed.

When driving the vehicle, my husband noticed the engine was over heating. He pulled over and had the vehicle towed to a mechanic. The mechanic advised us that the engine is loosing coolant and this was a known issue with the 2019 Ford Edges. So now we are facing an expensive engine replacement.

My car hesitates to shift, gear slips, shudders, and loss acceleration. I almost got into accident while merging on the highway because I lost acceleration due to gear slips. This car is dangerous.

This is a 2019 Ford Edge in great condition. I just purchased the vehicle with roughly 90000 miles on it. After roughly 2 weeks of driving, I noticed the vehicle struggles to get up to speed, and the gears shift roughly, especially after a cold start. Additionally, while driving, the gears would struggle to downshift, staying at a higher RPM than it should, such as being stuck at 4000 RPM while driving 30mph, and it would stay like this for about 1-2 minutes. Additionally, from time to time, the reverse gear will not engage at all, this is a major safety concern, God forbid I am somewhere I need to back out from and there is obstruction in the front, only God knows what trouble I would be in. There have been recalls for such cars. It is unfortunate that Ford has not opened an active recall for others with this issue. Please help, this car costs too much, and I fear for my wife and newborn's safety with transmission issues.

check engine light came on took it to service they ran test on it code p0456 came up saying fuel leak

Transmission has been in the dealer multiple times due to transmission slipping, exhibiting a shudder/buck/jerk/hesitation to shift while accelerating and driving up to 35 mph. The software in the powertrain control module (PCM) was reset on multiple visits in an attempt to correct the issue prior to the physical partial repair of the transmission. At Odometer reading 69,685 mi Services Performed Vehicle serviced Automatic transmission cooler flushed Oil and filter changed Torque converter replaced Transmission checked Transmission fluid flushed Transmission rebuilt This vehicle is now out of warranty and is starting to experience transmission performance issues again (02/2026).

Incident Summary On February 14, 2026, without warning, the vehicle stalled and shut down while I was backing into my driveway. The engine restarted briefly only to fail again. Two independent mechanics have confirmed a blown head gasket resulting from coolant intrusion into the engine cylinders that is consistent with the well-documented defect affecting this engine platform. The vehicle is currently inoperable. This failure occurred while I am [XXX] pregnant, with my minor child present in the vehicle. A sudden engine shutdown at highway speeds could have resulted in serious bodily injury or worse. The safety implications of this defect are substantial. 2019 Ford Edge SEL AWD (VIN: [XXX] ) equipped with the 2.0L EcoBoost engine — a vehicle widely associated with the known coolant intrusion defect currently subject to litigation. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The transmission/torque converter completely failed after being maintained while driving on the highway without any warning. The transmission began jerking and bucking, almost sending me into the oncoming lane while driving. Coupled with the lane departure avoidance system automatically turning my wheel, the vehicle became uncontrollable. Even though i removed my foot from the gas an tried braking, the transmission would not disengage for a few seconds causing me to almost lose control of the vehicle. Then the transmission just gave out and I was unable to pull off some where safe without issue. There were no warnings on the vehicle, no lights, nothing signaled an issue until after i was able to get the car to stop at the side of the road. The vehicle had to be towed due to not being able to drive at all. It has been inspected and I have been told the transmission just completely went out, possibly due to a leak in the linkage I was not aware of, and was not caught during my last inspection/ fluid change. Multiple items failed on the vehicle including the recently recalled back up camera/sensor issue that I was never advised about by the manufacturer.

Vehicle has 70000 miles , transmission started shuddering upon acceleration up to about 60 mph. Rpm’s jump even remaining at steady speed. Took it to the dealership and was told the entire transmission needed replaced.

The stop start actuator has been on for 3 days I have lost power in reverse and drive but the gears are still engaging

We are having transmission issues with our 2019 Ford Edge. Sudden shifting, very jerky. The opposite of a smooth performing transmission. You step on the gas, you hear the RPM's going but it doesn't want to go. Then all of the sudden it shifts while the rpm's are elevated and then jerks you. It seems like this is really bad for the transmission and making things worse. I don't know if this is necessarily a safety issue but it definitely would be if trying to merge onto a major highway, driving up a hill, or my wife got stranded somewhere that is not safe. This is my wife's car and I'm not sure what to do but in my opinion it not safe do these concerns.

Torque converter needs replacement cost $4,000. 81000 miles on vehicle.

While accelerating up to 40 mph the vehicle shudders with every shift up to that point after that speed is encountered any speed above that no more shudder. I’ve read on multiple other people’s forms that they’re having the same issue. Not everyone has money just laying around to fix a problem that is frequent on these year make and models. Ford should do something to fix a known issue.

I have < 60K on this Edge. The transmission needed replacing (out of warranty barely). This is my wife’s vehicle. She’s been retired for three years and hardly drives it. This is not a fair wear and tear replacement. It jerked and bucked between 15 and 40 miles an hour. There is even a Ford service bulletin on it. That’s not elevated to a recall. I worked with the dealership and Ford gave me $2000 off the final bill, but they should’ve given me a new transmission for nothing and I would’ve paid for labor. That seemed fair. You would think that if there is a major service bulletin on it, then Ford would work with you or at least get extend some Goodwill. I believe the Ford rep gave me $2000 off but they should’ve supplied the transmission because it was a quality control issue not a use issue. It’s very disappointing. I have two other vehicles that are 15 and 14 years old, so I take care of my vehicles. This one however, surprise me out of the blue with the bad transmission with less than 60,000 miles on it. I spoke with Ford and I worked with the dealership, but the best they could do was take a little off the bill. That was Ford’s doing not the dealerships. I thought Ford would take care of their people better as it’s my fourth Ford. Just disappointing as hell.

Faulty transmission. Needs to be replaced after only 99,000 miles.

Torque converter shudder during acceleration per ford TSB 21-2154. Removed and replaced torque converter with factory new to remedy issue. No check engine lights per TSB 21-2154.

The contact owns a 2019 Ford Edge equipped with Bridgestone Tires, Tire Line: Alenza Ultra A/S, Tire Size, 245/60/R18, DOT Number: AW283AAUl. The contact stated that while making a left or right turn, the contact heard an abnormal popping sound. The vehicle was taken to the dealer, and the contact was informed that the tires had dry rotted and were cracking. In addition, the contact was informed that the failure caused the tires to slip and skid on the road surface while turning left or right. The contact was advised that the tires needed to be replaced. The tires were purchased from Cosco in October 2022. The mileage guarantee for the tires was 80,000. Cosco was contacted and made aware of the failure; however, the contact was informed that a partial refund would be prorated for the tires. The contact was informed that if the first option was not accepted, the tires could be replaced with a different brand, and the contact would be responsible for the remaining balance after the partial refund. The contact declined both offers. The contact stated that he had been sold defective tires and should be fully refunded. The vehicle was not repaired. The vehicle failure mileage was approximately 80,000, and the tire failure mileage was 40,000.

The transmission has severe shuddering when accelerating up to 40mph. I’ve had the torque converter replaced twice and the issue has remained. Over time the speed of shuddering has expanded up to 40mph before it drives smoothly.

Have only had 2019 Ford Edge SEL for just about 3yrs..Around the middle of Nov, 2025 vehicle started sputting/jerking up to about 40mph then would drive fine at higher speeds...While driving over the weekend jan 3rd 2026 vehicle started smoking extremely bad, no check engine light to let me know anything was wrong, still no lights at this time... had to abruptly stop on the highway to merge over to get to the side safely thinking any minute vehicle could catch fire. Assuming it was a oil leak, had it towed to the mechanic shop where I was informed it was transmission fluid everywhere. After looking up systems I came across a forum where owners of this vehicle are calling for recall for the exact same problem. Mechanic stated take to Ford dealership bc these edges have had transmission issues and he didn't want to replace converter or any other part then months later need new transmission which he quoted at 9600. Not only my safety was put at risk but every person on the road that day, it was smoking so bad couldn't see clearly out winshield, people honking telling me vehicle was on fire underneath. After all the chaos, fluid everywhere, smoke, burnt smell, jerking, ect.. still NO alert on dash of any kind!

AFter replacing torque converter 3 months ago, I now need a complete transmission replacement due to losing gears 3-5 and reverse.

While driving my vehicle on the first day of 2026 at a speed between 20 to 40 mph, I suddenly noticed that the car stopped responding to the gas pedal and would not accelerate. I immediately felt a loss of power. I pulled over to the side of the road, turned the engine off completely, and then restarted it. When I tried to shift into reverse, the car didn’t respond. I switched to Drive, and it moved forward, but a message appeared on the dashboard stating: “Powertrain Malfunction / Reduced Power.” Shortly after, the check engine light came on. I checked the fault through ford app and the message was “ The powertrain control system has detected one of the transmission shift solenoids is not responding as expected or is stuck in the on position. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear” I left the car parked and had it towed to a local repair shop for diagnosis. The vehicle has not yet reached 57,000 miles. Thankfully, this issue occurred while I was driving at a low speed on a side street. I can’t imagine what could have happened if I had lost power on a highway—it could have led to a serious accident. The problem occurred suddenly, with no prior warning signs. The car is currently being inspected at the shop

Transmission needs to be rebuilt and car has less than 70k miles. Torque converter is failing and leaking fragments through the transmission.

I had to have the torque converter replaced about 3 months ago and now the transmission is slipping and not shifting into gear.

While accelerating at points in gear shift change at the speeds of 20 mph, 30 mph, and 40 mph, the transmission bucks, which I found out the hard way during an ice storm, creates a un-smooth shift which leads you spinning the wheels while over accelerating to correct/lessen the bucking making the vehicle less safe and controllable. I work at a Ford dealership and know this issue is happening on Ford/Lincoln models sharing this same transmission with mileage anywhere from 25,000 - 80,000 +.

Vehicle was hesitating when accelerating at slow speeds from 20 to 40 mph. Took it to Lafontaine Ford dealership and they said I had a bad dpfe sensor which was replaced at a cost of $800. There were no engine codes on the dash. Drove the car the following week and still noticed a slight hesitation/stuttering when accelerating. No engine codes again. This time the dealership confirmed through diagnostic testing that the torque converter wasn’t working correctly and needs to be replaced at a cost of $5000. Now I’m wondering whether the first repair was even needed. I have seen where hundreds probably more, dissatisfied customers have experienced the same problem and Ford has done nothing even though there is a class action lawsuit concerning this issue. And Ford wonders why sales are declining. At the very least they should do is have the customer pay for the part and Ford will pay for the labor to install it.

At approximately 10:30 a.m. on 12/28/2025, while traveling on the highway, the panoramic sunroof of my 2019 Ford Edge SEL spontaneously exploded without warning. The failure was accompanied by a sound similar to a gunshot. The weather was clear and sunny, with an ambient outdoor temperature of approximately 20°F. The vehicle had been pre-warmed, and the interior climate control was set to 73°F. There were no vehicles immediately in front of me, no overhead bridges, and no evidence of road debris or external impact. Upon the failure, the tempered glass shattered completely, the majority of the glass was forced into the passenger cabin, landing primarily in the backseat. This created an immediate safety hazard, distraction, and risk of injury from glass debris while maintaining vehicle control at high speeds. There is no "impact crater" or point of origin suggesting a rock chip as the front portion of the roof shattered completely; the glass appears to have failed due to internal tension or thermal stress. I am reporting this as a structural defect of the Vista Roof glass assembly.

The transmission has consistently been stuttering and slipping. It’s most notable at low speeds accelerating from 0 to 30, 40mph. Around 2-3k rpms it stutters every day. This have been going on since about 90,000 miles.

After extensive research, this seems to be a very widespread issue spanning across many years of production. I am experiencing a very sharp/sudden jerk or lurch when accelerating at slower speeds. It is not as noticeable / doesn't happen at highway speeds. It's as if the transmission is trying to decide what gear it wants to be in. It has almost caused an accident I would have been claimed at fault for by shuddering and failing to accelerate while driving. There are no engine codes/warning lights. Multiple Ford techs were unable to diagnose the issue and a local shop quoted $8000+ for a transmission replacement. This has happened since the car was bought brand new- currently at ~78k miles.

Torque converter on my 2019 Ford edge they want $4000 to fix it I have 61,000 miles it stutters when I drive it at Low speeds. It’s hesitant when I take off

The car would stall every time I put it in drive or reverse. It would also randomly stop while moving and cars have almost hit me due to this. There are no warning lights on the dash to see what it could be. It would shake like crazy and not move. According to forums, these transmissions fail or the torque converter becomes locked up. There are also law suits pending due to this issue. I was stuck in an intersection with cars trying to drive by me and feared for my safety. I would like to have someone inspect the transmission due to my safety and my family’s safety. There were no warnings of the failure and still nothing appearing on the dash.

The transmission stutters at 20 to 40 mph. Per the Ford dealership in Toledo, Ohio that is a transmission problem and known by the Ford dealerships and Ford manufacture with the Edges. The employee told me that the Fords are known for transmission problems, and the Ford manufacturer has done nothing to fix the issue. I’m wondering why there is not a recall on this and they’re they are not being fixed when they are still being made. The cost of the repair is anywhere from $3900 to $8000 depending on what they find once they tear it apart. They estimate is attached.There are numerous complaints online and you whoever is receiving these complaints have received numerous complaints for the Ford edge transmission, especially for the 2019’s. I would appreciate a response and resolution to this problem.

My 2019 Ford Edge was having engine problems. I was experiencing shuttering at speeds 20-40 mph. My vehicle odometer is at about 104,000 miles. I took the vehicle into Kendall Ford of Marysville, in Marysville Washington. I requested a diagnostic to determine what was causing the shuttering. I offered a Technical Service Bulletin be performed, as it was a bulletin I found when googling the issues I was experiencing. After the diagnostic the dealership performed Ford Technical Service Bulletin (TSB) TSB 21-2081. After the TSB was performed and did not resolve the issue the dealership said the root cause of the issue is the Torque Converter. I am currently scheduled to have the maintenance to replace the torque converter on 12/15/2025. I read online there are customers and lawyers investigating this same type of issue by Ford and gathering data for a class action lawsuit as this issue is considered a safety hazard, in which Ford is negligent in taking ownership of the issue and notifying the owners via a safety recall.

I purchased a 2019 Ford Edge in 2021. About a year ago my service engine light came on. I took it to my dealer and was told there was a torque converter issue, but it would not leave me on the side of the road. I have tolerated this stuttering issues more than a year now every time I drive this vehicle. The maintenance on this car has been well maintained. I took my car in for routine maintenance this week and asked about the torque converter issue and was told it would be $6,000 to replace/repair and there could be more issues related to the same that could come up later. It is time for new tires and brakes but doing all of this is more than the value of the car. It appears the torque converter issue is a known problem with the Ford Edge as well as other makers. However, no maker wants to make this a recall issue. How can something that is known and impacting multiple buyers not a recall issue? Because it won't leave me on the side of the road, does that mean it isn't a safety issue? If I have $8000 to repair my car I would just go buy something else. It is also my understanding there is a class action lawsuit regarding this issue. The issue has not caused an accident yet, but the vehicle does not perform as expected and I don't know when the "stutter" will turn to a "stop" and put my family and me in harms way.

The automatic transmission in my 2019 Ford Edge SEL, stumbles in the middle gears as it shifts through the 8 shift points of the transmission. My car has 68,000 miles on it.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle jerked while shifting gears. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the torque converter had failed and needed to be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

I purchased a 2019 Ford Edge in October of 2023. In the winter/spring of 2025, the vehicle developed an acceleration stuttering issue. Without being fully aware of the issue, I tried a variety of fixes. Fuel injection cleaners were the main attempt at a simple fix. Shortly thereafter, the cars gave an alert for a "evap" issue. I thought this may be the problem, so I scheduled a fix with my local dealer. That issue was determined to be a wiring issue and the stuttering was still present when I received the vehicle back. The issue continued until I was able to schedule another appointment at the dealership in December of 2025. Upon diagnosis, the dealership notified me that there was a torque converter issue and quoted me $4640 to get started on fixing the issue. I have read that these fixes have been made but it did not fix the issue, so I declined. The issue has not caused an accident yet, but the vehicle does not perform as expected and I don't know when the "stutter" will turn to a "stop" and put my family in harms way.

Car will not shift and shutters, this is putting myself and others at risk. The problem was confirmed by a dealership. There is now a check engine light in the vehicle

Torque converter failed at 82000 miles. Had been showing hesitation for some time. Found out this is a common problem for this year and model. No recall yet. I just paid $4226 to replace torque converter at the Ford dealership! There were no warning lights or messages.

Purchased 2019 ford edge 9/14/2025, used with 53 thousand miles. On 12/06/2025, the transmission is leaking from a gasket and slow to accelerate with a burning smell and dirty transmission fluid. Miles now 58 thousand miles.

My vehicle has the 8F35 transmission and is experiencing severe jerking and shuddering. With the current snow and slick roads, the car feels unsafe to drive. The sudden jerks make me fear I could lose control, slide into another car, or end up in a ditch. I’m also worried about the loss of power this transmission issue causes, which increases the risk of an accident—especially when pulling out onto the highway. I’m genuinely afraid it may jerk, stall, and cause a serious collision. Regarding TSB 21-2389, my local Ford dealership told me the reprogramming would not fix the issue and didn’t attempt it. They stated that I need a torque converter replacement, which is a $3,300 repair that Ford should be responsible for. Allowing vehicles with known safety-related transmission problems to remain on the road is unacceptable. I also followed up in June of this year about TSB 25-2154. I have a voicemail from the dealership’s GM saying they would take care of the issue after I contacted him, but nothing came of it. They refused to help unless I paid out of pocket due to the vehicle’s mileage. This is my primary daily driver, so the mileage continues to rise out of necessity, not neglect. I’m doing everything I can to drive as safely as possible, but this is becoming increasingly dangerous. I’m asking Ford to take responsibility for this known defect and properly address it. A recall is necessary to keep these vehicles safe to operate.

At approximately 70,000 miles, the car has started to surge and shudder at nominal speeds (between 20-40 MPH, but will continue to shudder even with my cruise control on in highway conditions.) This is a known issue with this vehicle and has been reported by multiple people. I took it into the dealership and it's going to cost me $5000 just to replace the converter. There is no reason that my car should be experiencing before even getting close to 100,000 miles.

Torque converter shutter causing delay acceleration, which can cause issues in traffic. I understand from the transmission shop that the whole transmission is likely to fail because of it which could cause an accident

Car bucks and shudders when i accelerate. Ford dealer wants over $8,000 to replace torque converter.

Transmission and torque converter went out at only 83,000 miles. Many other ford edge owners have had the same problem with their transmission and converter as well. This caused me car to hesitate and sputter on the highway which could have caused an accident.

1) Torque converter 2) studdering and shuddering at take off and acceleration 3) confirmed at dealership on 11/28/2025 4) ford dealership service technician is only inspection 5) no messages only physical symptoms of the shuddering and studdering at take off and acceleration.

The contact owns a 2019 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the driver noticed white smoke coming out of the tailpipe. No warning lights were illuminated. The contact's daughter was able to drive the vehicle to the residence. The vehicle was later taken to a local service center, where it was diagnosed with coolant intrusion in cylinder #3 and cylinder #1. The contact stated that prior to arriving to the local service center, a warning message, advising that the engine temperature gauge and engine coolant temperature had risen, was displayed. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

The torque is shuttering like crazy. I took it into Ford months ago multiple times and they said they had no idea because nothing was coming up, no codes or anything. I have been religious with maintenance checks and whatever they recommend at the dealership. Today my check engine light went on and the cores that came up were about my torque shuttering. Ford released a TSB about the shuttering on my make and model and saying the course of action is to replace the torque converter. I called Ford and told them all this and they quoted me thousands and said they aren’t liable for the repairs. How are they not responsible when this is a manufacturing issue? The car is unsafe to drive and Ford even released a TSB but they refuse to fix it.

2019-2021 Ford Edge & Lincoln Nautilus equipped with the 8F35 transmission for defective failures. Ford issued TSB 21-2389, but it does not resolve the issue.

The contact owns a 2019 Ford Edge. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Tranmssion was Jerking has been to dealer mutiple times for reprogramming and torque converter replacement and now at 123,000 the transmission needs to be replaced

My 2019 Ford Edge's transmission completely failed. It is $8,067.89 to replace. It only had 110,000 miles on it when the transmission stopped working. The car stopped working in the middle of traffic. It would go forward instead of backward and vice versa, and then completely stopped going. We're lucky we weren't stranded far away from home or on the highway when this decided to happen.

I am submitting this complaint regarding my 2019 Ford Edge, which now requires a full transmission replacement despite having fewer than 90,000 miles. A major transmission failure at this mileage is highly abnormal for a vehicle of this age and maintenance history. Prior to the failure, I experienced shuddering and irregular shifting, yet the vehicle’s warning lamps did not consistently illuminate to indicate that there was a problem. The lack of warning indicators prevented early detection and contributed to the severity of the issue. I received a repair estimate from Don Seelye Ford in Kalamazoo, MI, totaling $11,534.07 for the transmission replacement and related service. This cost is excessive and entirely unexpected for a vehicle with under 90,000 miles, and it places a significant financial burden on me as the owner. Given the premature nature of this failure, the safety concerns it created, and the extremely high repair cost, I am requesting a full review of this matter and consideration for assistance or coverage.

Sunroof spontaneously shattered.

My Ford jerks and shutters as I accelerate from 0 to 40 per hour. I took it in to Capitol Ford in Carson Ctiy, NV. They told me the transmission computer software need to be upgraded. I'm afraid the transmission is going to go out and cause a accident. No accident has happen yet.

Vehicle would not go into reverse suddenly when leaving parking lot, when putting in drive it would jerk forward, yellow tool light came on. Took to dealership immediately and they claim transmission is gone. Ford extended warranty wants a full tear down to rebuild

Was told by mechanic that my engine has a coolant leak and has caused engine failure. The car has been jerking whenever I accelerate. The remote start does not function from my key fob and I have been unable to pair the Ford pass app with that. The USB ports for Android Auto also don't seem to work. If I drive over a small bump on the road, it disconnects my phone from Android Auto. I then have to unplug the cable then replug back into my phone or the USB port to hopefully get it to work again.

I have had the high-pressure fuel pump fail on me three times in less than 10,000 miles. This causes the motor to shut down, crank no start and I’ve also had it blow the fuel pump off the top of the motor and dump the oil on the highway on the windshield all over the car, creating a severe crash hazard on these events

some vehicles may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events Transmission slipping in multiple gears when warm, torque-converter slippage, burnt fluid. Estimated repair cost Rear differential binding during slow-speed turns. Estimated repair cost

Know issue by ford company defective torque converter with service report bulletins for recommended fix’s for there transmission shuddering 20mph to 35mph..failing under @ 83,000 miles. Ford has an open class action lawsuit. And is stiffing people with extremely high repair bill. On average 7,000 to fix. Something needs to be done about this please

Car stutters and hesitates when accelerating. Almost got in accident when trying to merge onto interstate. Two different repair shops say there is an issue with the Torque converter. They suggest a complete transmission rebuild or replacement.

Rear backup camera image went fuzzy, then blank. Can no longer get a camera image when in reverse repeatedly.

My vehicle began jumping when switching from drive to reverse. When I placed the car into reverse, it stalled and would not switch into reverse or neutral. The car stalled in the middle of a parking lot. The check engine light did not come on initially, and when it did, it did not remain on for very long. The car prompted a Shift Solenois B Stuck On error (P0757:00-E8), as well as an inability to engage neutral error (P073D:00-6C) and transmission friction element error (P2701:00-6C). The valve body has been replaced, but the transmission is still promoting the same errors.

Completed a transmission change, new battery, oil change, and spark plug change and the car is still jerking when changing gears and touch screen keeps turning off

Was unable to accelerate quickly. Very scary. Torque converter lurching.

My backup camera consistently blurs out with colored lines inconsistently. This has happened since I bought the vehicle over 3 years ago

Power train malfunction warning and chugging while accelerating

My 2019 Ford Edge has 64,500 miles on it and the transmission needs replacing. Ford says that it will cost me $9K, but if I come up with $4500, they might help with the rest. I bought this vehicle just over a year ago and took it into a dealership with under 60K miles with the initial complaints. After a year of them looking at the computer system and making adjustments to that, they told me it needed a throttle body. I had a friend take it to another Ford dealership and they ran a diagnostic study on it right away - the transmission fluid has metal in it, it needs to be replaced. After telling the first dealership what we found, they said that it isn't covered under any warranty because when they finally found out what was wrong, it was over the 60K miles. Right now, I still have 5 years left on my loan and it sits in my driveway - UNABLE to drive it. And I don't have $4500! I do see that the transmissions have caused issues in these models, can I please get some help with getting mine fixed...? Again, I don't have the money to dish out to fix this myself and I will be making monthly payments on it for the next 5 years as it sits in my driveway!! I did get a hold of one lawyers office and they said that there might be a civil suit (?) brought up again Ford. Any help would be greatly appreciated!!! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Edge loses power and jerks and shudders during accelerations. This can major issues when trying to merge

Vehicle began shuddering and was inspected by Don Hinds Ford Fishers (Scott Krouse). Was told that a new Torque Converter was needed by Don Hinds Ford Fishers Shuddering makes acceleration a challenge which puts everyone at risk of an accident, even death. No warning lights appeared, making this more dangerous.

Torque convertor failed at approximately 72,000 miles. Car began to stutter between 20 and 30 MPH. This has been confirmed by the Ford dealership and is a known issue. There were know warning lamps or messages.

-My 2019 Ford Edge Transmission went out it won’t shift at all and when it does it is shifting harsh the car has been not drivable for 2 month and I only got it in Jan 2025. Yes this vehicle can be inspected upon request. -There were no warnings at all it just started not shifting when I went to back up and after giving it gas it shifted hard had to drive it around the parking lot trying to figure out what was wrong until a warning light came on I could of taken it to work and it could of went out on me on the freeway and it could of caused and accident -I sent it up to Kirk’s auto in Livonia Mi and they quoted me $6,800 and that’s with out a warranty package on the new transmission -I also tried to get my transmission rebuilt so I sent it to Westland transmission in Westland Mi and was told there is no way to rebuild that type of transmission and it would be $7,200 to drop a new one in -no the vehicle was never inspected by the manufacturer, police, or insurance representatives - I am highly upset Ford I still have a note on the car because I just bought it and now I have to try to come up with $7,200 to fix the car with

COOLANT INTRUSION TO ENGINE

Car began to violently shudder starting at around 15 mph up to 35 mph when accelerating. As time went on range of speed where it would shudder increased.

while driving at slow and or highway speed limit, while turning to the rightor left, the steering wheel avts as if being hung up?catching onto something. it takes a little harder pull to release it out of the turn causing the vehicle at highway speeds to almost be uncontrollable. This in turn causes myself and others to be put in danger. While searching the internet for possible matches to my situation, I was able to find using AI that multiple other owners/drivers had similiar issues. The fix is either a sensor replacement, gear box replacement, software update or all three with costs ranging from 500-2500 in repairs. No warning lamps/messages/or other symptons have occcurred prior to the incidents. They began appearing a few days ago. It has not been inspected as of yet. I am making an appointment for next week and will further update.

2019 Ford Edge with 69k miles experiencing shuddering from stop to 30mph. Took to Ford dealership where Torque Converter and Transmission issues found consistent with the existing Advisory. Transmission was replaced at a cost of $10k. Ridiculous amount of complaints and common issues for Edge owners all over the internet.

Vehicle had a studdering problem, spark plugs replaced, dealership said the spark plugs were masking an “underlying issue with the transmission shudder and torque converter and transmission was at the end of its life”. The unknown of the state of the transmission is the safety concern to me and others. The vehicle has been inspected by Ed Morse Ford. There was no indication other than shudder on acceleration, until the dealership looked at it. The shudder recently started end of August 2025, and has gradually gotten worse until taking to dealership (October 13 2025)

Fuel filter assembly problem. This is a lifetime warranty item on my 2019 for edge which there is a problem with it bucking and jerking at low speed.

My car started to stutter whenever I was at a red light and had to accelerate or when I was turning and had to coast and then accelerate. I thought it was my tires and had Goodyear check my tires.. Then it continued. I thought it was a bad tank of gas so when I filled up again, it was still happening. I brought it into the dealership on Friday, October 3rd. It has been at the dealership ever since. they told me that I need a new torque converter bed. Unfortunately, my extended warranty expired on September 12, 2025. I was driving around with it with the symptoms thinking it was other things. I brought it in when it got worse. It has been at the dealership for a whole week. I went online to check the whole situation out and found out that FORD is very aware of this design problem. It’s the same problem that they’ve been aware of for years. It’s a design flaw in this model car. They are no longer making it. This is the reason why. They are telling me it’s gonna cost anything from $7100-$8500. I went online and found a lot of other people that have had the same issue and they have paid $1600.

2019 Ford edge 40000 miles and has shuttering and jerky shifting below 30mph. Dealer says torque converter is bad also auto start stop not working. Car is well taken care of and garaged. This seems to be common issues with this model and year vehicle should be a recall

What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission How was your safety or the safety of others put at risk? Had the transmission gone out on the road, she could have been in an accident Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, independent service center Has the vehicle or component been inspected by the manufacturer, police, insurance representative, or others? NO Were there any warning lamps, messages, or other symptoms of the problem before the failure, and when did they first appear? No warning or CEL before or during the slippage

Back up camera often gets stuck on and will show what is behind you while driving forward. Or the screen will be blue and not show anything in forward or reverse. It has happened approximately 35 times since purchasing it in March 2025.

Transmission constantly skips or does not engage and is often quite jolting. Have taken it to the dealer several times when it first started happening and they said it was driving fine. Have just over 60,000 miles and it has progressively gotten worse.

What happened: The torque converter/transmission system failed. My 2019 Ford Edge (VIN [XXX] , 75,000 miles) experiences a shudder and vibration under 60 mph during normal driving, with no diagnostic trouble codes present. This matches the condition described in Ford Technical Service Bulletin (TSB) 25-2154 for the 8F35 transmission. The vehicle is available for inspection upon request. Safety risk: The shudder occurs during acceleration and highway merging. It causes the vehicle to hesitate and lurch, which puts myself, passengers, and nearby drivers at risk — especially when merging into traffic or crossing intersections. Loss of smooth power delivery creates a hazard that could result in a collision. Dealer confirmation: The problem has been diagnosed and confirmed by an authorized Ford dealer, who quoted approximately $2,800 for repair (torque converter replacement and PCM reprogram). Manufacturer involvement: The issue was presented to Ford Motor Company, who acknowledged the TSB exists but denied goodwill assistance to cover the repair, even though this is a known defect. Inspections: The vehicle has been inspected by the Ford dealer’s service department. No inspections have been performed by police or insurance representatives. Warning signs/symptoms: There were no warning lamps or error messages. The first symptoms (shuddering and jerking below 60 mph) appeared around [insert month/year you first noticed]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am a loyal Ford customer reporting a serious issue with my 2019 Ford Edge, which has about 53,000 miles and is equipped with the 8F35 transmission. The vehicle is experiencing shuddering, bucking, and jerking during acceleration, especially at speeds up to 35 mph. In addition, the auto Start/Stop accumulator switch no longer functions. These issues directly match the conditions described in Technical Service Bulletin 21-2081 and Safety Recall 20S49, yet my VIN is not included in the Safety recall because the part was not assembled at the Oakville plant. I strongly believe this exclusion is unfair and irrelevant—my vehicle has the same defective part and is experiencing the same failures. Ford now recommends replacing the torque converter because the lock-up clutch broke apart, which means metal debris already entered the transmission. This is not a minor issue, and I do not want a temporary or partial fix. I am requesting a full replacement of the transmission—not a refurbished unit—as this damage is systemic and not my fault. These problems have created unsafe driving conditions and have already cost me approximately $7,000 in repairs. I’ve paid $1,300 out of pocket, and while Ford has offered about $2,700 discount, I am still left with about $4,000 balance for a defect I did not cause.

I went to back up, and the screen is either pitch black, or very distorted. It happens frequently

Complete transmission failure without a known cause. 2019 with just over 120,000 miles but I feel like the transmission should have held up for much longer and it is not the first time I had to have work done. A few years prior, I'd taken it in for a transmission service where they needed to drain and flush the system as well as work on the programming.

The torque converter is bad and is sputtering, jerking, not shifting, hard shifts, this is not safe. This is a danger to me and others when the car is jerking and not shifting correctly, safety hazard! Ford dealer confirmed the torque converter is bad. Hundreds, if not thousands of others complaining about their Ford Edge having the same issue. No warning or other problems, or symptoms, it just started jerking and sputtering.

November 2023 - Started noticing there was some unsteady shifting/jerking around 25-35 mph. Car had appx. 68k miles. Took it to 3 different places with all 3 diagnosing as the torque converter. Was told to replace immediately, as could fail at any moment and cause car to stop. July 2025 - Same symptoms. Car has 103k miles on it. Received diagnosis of, “The technician is saying the planetary gearset failure with metallic debris intermixed within the transmission fluid. Due to the age, mileage, condition, and symptoms present on the vehicle the technician is recommending replacing the transmission.” Again, losing transmission would car to come to stop, possibly in traffic lanes. So, this is two major issues with the transmission in 100k miles. Also seems to be a rather common issue with this model, as it didn’t take long to find message boards related to this, and it's now up to 4 pages: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The transmission "stutters" causing shifting and acceleration issues. I have complained since shortly after purchasing it new but the exact cause was never diagnosed and/or repaired under warranty as it should have been. Ford has been uncooperative and only has ever offered me the possibility of financial aid if I paid $2200 to have the transmission removed and examined for the defect(s). This a serious safety issue.

Problem noticed when vehicle was shaking/jolting during acceleration and shifting inconsistently. The 2019 Edge was taken to a trusted independent service center for diagnostics. They found the transmission fluid is full of metal pieces. No warning lamps/messages.

The vehicle started “bucking” during acceleration 2weeks ago. I took it to a mechanic and diagnostic tool did not show any codes for the engine. The rec was have a transmission diagnostic done so I took it to a transmission shop. The diagnostic shows a faulty torque converter which had already allowed enough debris to flow into and ruin the transmission. The rec is a new transmission at the cost of $11,000 to replace. I do know there was a TSB 25-2154 issued by Ford in May 2025 and there is a current class action suit/investigation. This is a faulty product which could potentially cause harm/accidents and it seems Ford is not adequately addressing it.

Design flaw in engine which causes coolant intrusion into the cylinders causing misfires, overheating, and white smoke out of the exhaust. The vehicle is unsafe to drive due to the engine overheating. The vehicle has been inspected by a licensed mechanic that confirmed all of the above. The engine temperature would overheat and there was white smoke coming out of the exhaust upon starting the vehicle.

All lights came on randomly ford house said it was the torque converter

The tire had complete tread separation or delamination. It almost caused me to wreck.

The contact owns a 2019 Ford Edge. The contact stated that while changing the lug nuts on the wheels, the contact became aware that the lug nuts were swollen. The vehicle was towed to the dealer, and it was determined that the lug nuts needed to be replaced due to the outer shells being swollen. The dealer informed the contact that the lug nuts were defective due to the swelling, which caused the lug nuts to no longer fit the studs properly. The contact stated that the failure was a known issue. The lug nuts were replaced with solid steel lug nuts without caps. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.

Samochodem szarpie na niższych biegach, nierówno chodzi silnik i przy zmianie biegów też szarpie.

My transmission needed to be overhauled at 65,000 miles, at a cost of $7147 at a Ford dealer. I have all documentation. Symptoms of a power train problems started much earlier than 65,000 miles, possibly around 60,000 miles in summer of 2024. The car was 'pulsing' and losing power when accelerating onto a highway, and in other situations where maneuverability was important. My regular mechanic thought it likely due was misfiring cylinders, and he changed the spark plugs. I asked about the transmission, and he said it was highly unlikely due to the low mileage. But the change in spark plugs did not help the situation. I had no engine warning lights to indicate any transmission problems. The pulsing remained. Late spring 2025, I was getting a new engine light on in the car that I did not recognize. In July, I felt the power drop out (twice) completely during moderate highway traffic traveling from Maine back to Massachusetts in July, which prevented me from keep with the flow of traffic for those instances. Prior to going to the dealer, I went to an independent shop who confirmed my suspicion of the transmission issue through a test drive and with a diagnostic code reader. The shop owner said he had seen this in Ford Escapes before, but mine was the first Edge has had seen. He speculated that since the 2019 cars were now coming of age with similar mileage, he would be seeing a lot more of these issues. He estimated that it would definitely be over $6000 to fix. I chose to have the dealer fix the transmission (higher cost out of pocket) in case of any future recalls where I could be reimbursed. Based on research on the web, this appears to be a common problem with Ford vehicles of this type, built in this timeframe with the 8 speed automatic transmission. I'm surprised there has not been a recall for these transmissions yet. It seems like a poor design that has impacted many consumers. This should be investigated.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the transmission struggled to shift into gear. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the torque converter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

My car started jerking when I drive and it would stall. I went to the dealership and at first they stated that it was probably nothing. They told me I can leave it with them but it would take 2 weeks to be assessed. I was responsible for my own rental car during this "assessment period". After the assessment they determined it was the transmission and it had to be totally rebuilt and it would take another 2 week. Despite fortunately being under power train warranty, the dealership would only cover part of the rental for another 2 weeks.

Transmission is very jerky. Dealership confirms that the torque converter needs replaced.

my ford edge egr valve failed causing the engine coolant to burn in the engine cylinders and coming out the exhaust if it over headed could have caused engine failure. was repaired with the same parts that failed hope the engine does not have damage that won't be seen till later i looked it up found out there are lots of ford edges and escape doing this plus i had to pay 100 dollars deductible i think ford should recall all these cars and replace with an upgraded part that won't fail my edge only has 34000 miles on it

vehicle hesitates while accelerating

The technical bulletin TSB 21-2389. It’s requiring me to get a new torque converter.

Has the 8f35 transmission which keeps stuttering/jerking at or about 35-45mph. Took it to a transmission specialty shop and to Ford dealership to get quoted over $10k for a new transmission. The vehicle has 67,500 miles

Our Ford Edge ST has 43,000 on it and there are times that when we if shift from Park to Reverse or Reverse to Drive, it sound and feels like the transmission dropped out of the vehicle and sounds like a bullet from a gun. Since it is out of the 3 year/36,000 warranty, Ford wants $200 to diagnose it and what it will cost to repair it. I haven’t taken to Ford, based on the fact that this as it is a known issue.

My 2019 Ford Edge begin to stutter after I reached 60k miles. When I accelerate it stutter between 15-35 MPH I called Bill Brown Ford spoke to a service advisor , she stated it’s in the transmission so I took my vehicle to a transmission shop was informed nothing wrong with trans. The car jerks during take off biggest fear it shutting down while driving. No warning signals in the dash just begin to drive differently during take off. Too many complaint for this not to be listed as a recall before someone gets hurt.

2019 Ford Edge 67K miles. A few months ago experienced 'hesitation" & some jerking once accelerated. It would continue until around 40 mph. Took to dealer, determined initially it was the Purge Valve. This was repaired; however, rec'd a call that torque converter locking & slipping. The fluid has metal parts. They said there was damage to the transmission. They didn't recommend repairing because the same issue will happen. A new transmission in process of being done. Been in service dept. since 8/11/25. Not finished with repairs yet. Found out via search that this issue is common with this year of vehicle & mileage & owners suggest filing a complaint. The warranty has expired & cost of repair is very expensive. Search also seems to have other model years having the same issue.

2019 Ford Edge with 8F35 transmission, there were no warning lights or codes. Shuddering and jerking both while accelerating and at cruising speeds. At steady highway speed, engine speed would jump by hundreds of RPM a few times times per minute. Problem started at about 70,000 miles and gradually got worse. Changed transmission fluid at 85,000 miles, despite owner's manual recommendation to change at 100,000 miles. Fluid was completely brown, with no trace of red. Shuddering improved but not eliminated.

Transmission started shuddering when changing gears. Started happening at around 55,000 miles. Have done a transmission fluid replacement, and replaced the torque converter as well since mechanic said the torque converter was going bad. Slight improvement, however still being problematic.

Ce vehicule est tres dangereux en accelerant et decelerant sur les autoroutes car hesitation a l’acceleration et en decelerant …probleme de transmission et mon vehicule a 53000 km ce n’est pas normal j’espere que vous prendrez cette plainte au serieux car ce n’est pas une usure normal pour un vehicule d’autant plus que j’ai fait remplacer fluide a transmission!!!!

Transition its not stable.Had to overhaul it with less then 60k mils

Transmission is juttering and slipping significantly. Low power on take off and no check engine light on. Dealer states there is nothing wrong but clearly something is wrong with the Transmission.

The car was starting to jerk it felt like it was not getting gas or something. I took it to the Food Dealership and they told me the torque converter needed to be replaced. The estimate was 4818 plus tax. I researched this issue and found several complaints and feel there should be a recall. I even got an extended warranty but it expired. There were no warning lights or notifications stating there was a problem.

I was driving to work on a busy street, started accelerating and the car completely shut down on me. I had to come to a complete stop on the main road during morning rush hour. Was close enough to idle into a parking lot. All my dashboard lights started flashing with an "Engine Coolant Over Temperature" alert. No throttle response. Had to have the vehicle towed to the Ford dealership where they determine that the coolant was leaking into the engine. Replaced the EGR cooler ($2300). Drove off the lot and the vehicle was shuttering upon acceleration. A( A known issue with the Ford 2.0 ecoboost engines but yet there is no recall) after diagnosing, Ford came back and said I need to replace the torque convertor ($3100). This is a 2019 vehicle with 84,277 miles on it. These issues SHOULD NOT be happening. Ford has done nothing but issue TSB's on them.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was slipping, shuddering, and lurching while driving 40 MPH and attempting to slow down. The contact stated that the rear axle was binding. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and offered to assist with the repair. The failure mileage was approximately 70,000.

Torque converter went out, had shudder and high rpm’s needed to take off. Acceleration affected. Replaced by Belvidere IL ford dealer, part inspected by endurance warranty specialist.

My vehicle has 78000 miles on it and needs a new transmission

The contact owns a 2019 Ford Edge. The contact stated that while driving 40 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission shuddered until accelerating to 50 MPH, and then the vehicle drove as intended. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an undisclosed recall however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 62,500.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer for routine maintenance and was offered a fuel injection cleaning. The contact assumed that the fuel injection cleaning might resolve the jerking failure; however, the failure persisted. The vehicle was then taken to an independent mechanic who discovered NHTSA Campaign Number: 20V550000 (Power Train) and linked the failure to the recall. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was informed that the vehicle was not under the recall. The failure mileage was approximately 55,000.

Vehicle start bucking at low speeds around 65,,000 miles, felt like transmission wasn’t shifting gears. Transmission needed to be rebuilt. Ford said there was. TSB about it. 3 weeks later this doing the same thing and now fluid is leaking on drivers side behind front wheel.

There is a shudder while driving and the rear parking system gives a warning and doesn’t work. Both issues have recalls in the same and other years of this vehicle but according to my vin there’s no recalls. I have received a recall report for my vehicle but my vin says no recalls

Torque converter failed at 88,000 miles. This is a known problem in this vehicle.

The contact owns a 2019 Ford Edge. The contact stated while driving and exceeding 40 MPH, the vehicle hesitated. Additionally, while attempting to make a left or right turn, there was an abnormal thumping sound coming from the wheels. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as intended. There was no warning light illuminated. An independent mechanic was contacted, and the vehicle was taken to the independent mechanic to be diagnosed. The contact was informed that transmission fluid was leaking from the transmission and the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 76,402.

The torque converter within the power train system failed, causing the vehicle to shutter while traveling at speeds up to 45 mph, then eventually not even allowing the vehicle to reach 45 mph at all. My safety was put at risk because it could cause a wreck if traveling at higher speeds and the vehicle all of a sudden slows to a lower speed. This is a known problem to Ford, there are many complaints from people who own a Ford Edge with the torque converter going out, but Ford has yet to issue a recall. My car is currently at the service department of a Ford dealership with the torque converter being confirmed as the culprit. This is week 3 that my car has been sitting there waiting for the repairs, because the torque converter is on back order. There were no warning lamps that came on to alert me there was any issue with my vehicle. The only way we found out was by taking it to have it looked at because of the shuttering. No warning lamps or messages whatsoever.

Last year, the 2.0 ecoboost had a coolant intrusion. After 2 times ford dealer talking with someone in company, the repacerd egr valve, egr cooler and finally had a long block motor installed. Then a little while later had to replace transmission, then the steering box. My extended warranty covered this but it ran out at the end of May. I think I should be compensated either by extended warranty or money. Any of those problems could have resulted in an accident. First took to Lynn layton ford in decatur, took back a couple of weeks and could not get to it, took to eddie pruitt ford in hartselle, where they took care of the problems.

Torque Converter issue, vehicle shakes or stutters, or bucks when switching gears. It starts when I reach around 23 mph, comes out of it between 28-32, but then it happens again at 43-48. This is especially noticeable after being stopped at stop signs or red lights. Local dealer is aware. My mothers car (same make, model, year is having the same issue) No lights or anything come on.

Without warning or prior issues, while driving the car on a busy street the check engine light came on, the car shook and locked up/stopped suddenly. I was almost rear ended. The car would not restart. A known TSB is in place for this car and the head gasket design flaw allows coolant into the engine causing it to seize on even low mileage cars (under 46,000 miles). 19 year old female left stranded in highway after a near collision. Ford needs to be forced to recall these engines and fix this design flaw!

Torque converter issue, saying I need to replace the transmission. Only 72k miles on it

Blown head gasket due to faulty engine block design

Bucking under acceleration

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and shifted between gears before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The contact stated that the transmission was replaced three times within 6 years. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 62,000.

The problem is the torque converter. It causes a hesitation when accelerating from being stopped, usually around 30-43 mph is when the car acts like it isn't going to speed up and slows down instead of speeding up. I had the torque converter replaced once in Sept. 2024. My car has 82,213 miles. I took my car in today 8/5/25 and was confirmed that the torque converter need to be replaced again. The Ford service department told me that they have had 8 - 10 Ford Edges come in in the last 2 weeks with the same problem. I have 2 family members that have Ford Edges that is having the same issues.

The vehicle hesitates, bucks, and surges when accelerating from low speed 0-25 mph making it difficult and hazardous merging into traffic and other driving situations. The hesitation, bucking, and surging is getting progressively worse and occurs at higher speeds now. The car has 60k miles. The fluid levels were checked and no problems found. The Ford dealer claims the issue is not familiar and they are advise it would take several days before an expensive diagnostic could be performed. Ford dealer said there were no recalls for this vehicle and no service bulletins for my complaint

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. No warning lights were illuminated. In addition, the vehicle jerked abnormally and was driving sluggishly. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The contact stated that the transmission had been replaced two times with low mileage. The first transmission was replaced at 26,000 miles. The contact was provided a financial discount for the repair. The second transmission was replaced at 26,500 miles. The contact stated that the repair was covered under warranty. The contact was concerned that, because of the persistent failure, the third transmission would fail with low mileage. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 26,000.

The contact owns a 2019 Ford Edge. The contact stated that the windshield wiper motor had failed on the vehicle for a second time. There was no warning light illuminated. The windshield wiper motor was repaired in 2023; however, the failure reoccurred. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH, the vehicle lost automotive power. The contact stated that the vehicle started jerking with white smoke coming from the rear end of the vehicle. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 33,867.

VEHICLE FAILS TO UTILIZE AUTO STOP/START. VEHICLE ENGINE LIGHT COMES ON AND OFF CONSTANTLY. VEHICLE HESISTATES, JERKS FORWARDS, SPUTTERS, AND DOES NOT GAIN SPEED PROPERLY AT ANY GIVEN TIME. VEHICLE WAS LOOKED AT OFF AN ON FOR OVER 4 YEARS BY NORTH BROTHERS FORD OF MICHIGAN. THEY SAID ON MUTIPLE OCCASIONS CAR IS FINE AND ALL SYMPTOMS ARE NORMAL EVEN AS 4 OTHER CARS WERE BROUGHT IN AND AGAIN THEY SAID THIS WAS ALL NORMAL. ALL OF THIS OFF AND ON FROM ABOUT YEAR 1 OF PURCHASING VEHICLE TILL NOW (7/30/2025) AND PROBLEMS ARE STILL ON GOING. TRANSMISSION HAS BEEN REBUILT, OIL CHANGES REGULAR, TUNE UP PERFORMED. COILS REPLACED ON PRIOR SERVICES DUE TO ISSUES NOTICEDE BY MAINTENANCE TEAM.

Car began to jerk, shudder and lurch during acceleration. Sometimes jerking strong enough to make steering difficult. Took car to dealership and was diagnosed as a torque converter issue. Was told this is a common issue with this transmission and was quoted nearly $5000 to repair. No lights or warnings come on. The problem began very abruptly. Currently the car has yet to be repaired so parts would be available to inspect if needed.

The contact owns a 2019 Ford Edge. The contact stated that while driving 30 MPH, the vehicle jerked before slamming into gear. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to several independent mechanics. However, no cause for the failure was found. The vehicle was taken to the dealer where it was diagnosed that the torque converter had failed. The vehicle has not been repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The contact associated the failure to manufacturer recall number: 20S49. The failure mileage was approximately 45,000.

HVAC dual climate control won’t blow hot on passenger side when heat is on

TRANSMISSION IS SHUDDERING AND JERKING

Rear camera stays after shifting out of reverse

Back up camera stays on after the vehicle is shifted into drive.

My 2019 Ford Edge transmission has been shuddering, jerking, and harsh shifting at low speeds. I’m afraid when driving the transmission is going to fall out of. the car on the road - doesn’t make me feel safe driving it. Took it to dealer and they tell me it is normal wear and tear on the vehicle, which I question. Call Ford and they tell me there is no recall on this vehicle about its transmission, there should be - it is unsafe. There was no Service Engine Lights, just knocking, jerking as I start to drive the vehicle. Please reach out Ford and heave them fix the issue under a recall.

Shuddering when driving, hard shifting down, transmission feels to be slipping. no warning lights on yet. I am worried about it not shifting and causing an accident or slipping the gear & causing an accident.

Needs new torque converter at 66,000 miles.

Vehicle has hard shifting, delayed response when changing gears. Sudden shudders or almost a bucking type motion when attempting to go after stopping at red lights. Torque converter was replaced in January of 2024. Vehicle began have same issues and same parts were replaced in April of 2025. It is now July of 2025 vehicle is completely obsolete and unable to shift out of any gear or even into neutral. All work performed at a ford certified dealership. Vehicle now being worked on for the third time with the same issues and parts being replaced car has been inoperable for a month at a time for three consecutive years.

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop, the vehicle shuddered, and the failure ceased while driving 45-50 MPH. The vehicle was taken to the dealer, where a tune-up was performed, and the fuel lines were cleaned; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The contact was informed that the transmission needed to be taken apart. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

Bucking at low speeds. Only 48,000 miles on car. In the shop now to replace the torque converter.

75,000 miles - rough shifting, appears to be torque converter like everyone else.

Vehicle shudders and shakes at low speeds. Been doing this since 43k miles and it now reflects it as a possible torque converter problem.

Transmission shudder. Will most likely have to pay for a new transmission or torque converter out of pocket in a vehicle with 52k miles and regular maintenance. It is unsafe to drive in its condition as the vehicle could break down/blow up at any given moment. Problem has been inspected and confirmed by licensed mechanic. Absolutely no warning signs. No check engine light or codes appeared. I purchased the car in February 2025 and the shudder started in June 2025. It is my vehicle to commute to work In and I bought it with the intent of getting over 100K miles out of it. I haven’t even hit 10k. This is ridiculous, there are so many people I have been in contact with that have the same issues and have had to pay 3-9k to replace a part that should not be malfunctioning at such low miles!! Ford needs to be held responsible for their mistakes and compensate those who trusted them and bought Edges off of them.

The car is experiencing shuddering and jerking during acceleration. My research indicates that is a common and prevalent transmission problem in the 2019 and 2020 models. There is a unsafe lag time until adequate speed can be achieved. An independent shop preformed fluid service and took note of the problem. There were no codes related to the transmission.

Longblock engine cracked between the 2nd and 3rd cylinders due to coolant intrusion without any warning. No lights indicated low coolant nor that the temperature was rising. My car kept stalling at stop lights but would restart. By the time I got home, white smoke was coming from exhaust and it smelled like fireworks. It has 38,997 miles but is 6 years old and out of warranty. Ford wanted $12,691.17 to install a new engine with only a 1 year warranty. I had the engine replaced with a used engine and before I could get the car home, the replacement engine block cracked in the same place as mine. That engine only had 40,000 miles. Ford claims no issues with my car but the 2018 and 2017 Edge's have a recall for the same issue. This is not true!!

when depressing the gas pedal from start to about 35 mph the suv bucks constantly. I get no bucking at highway speeds. Had it scanned and said a misfire on cylinder 4. I replaced all plugs and the coil pack. Still the bucking. Took it to a mechanic. They did a compression test. 166 to 170 then a BG air induction clean. Still to no avail.

The car has 70,000 miles on it. The cars transmission feels like its hesitating or slipping in low speed or when you first take off. Its dangerous turning into highways. Theirs recalls on this same make amd model and year but this car by vin says heir is no recalls. But its doing the same thing as the other recalled cars. Took it to ford dealer. Ted britt, in Fairfax, va. They said it was not under recall. They printed out a report and also said theirs no codes on car. They stated the transmission might have to be recalibrated, or I need a new transmission. Took it to another mechanic shop the car did not have check engine light on but did have codes stored. The mechanic said they can service transmission and check fluid levels. The dealer never said anything to me about when I should get it serviced or at how many miles. So I dont know who to believe. Looked online said that year has recalls and that the trans should be serviced at 30 to 50 thousand miles. So why wouldn't the dealer say that if that could affect the safty of this vehicle. I only use the dealer to get serviced. It just makes me not trust ford because of all the recalls they have they cant afford to fix more cars. Im also contacting better buisness bureau and documenting everything. I have two diagnostic reports 1 from deal 1 from a mechanic shop. Both saying different things. This should be under recall the mechanic from the shop told me to file a report he said he can fix transmission but does not want to touch it because what he seen it falls under manufactur defect.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle failed to immediately start. The contact stated that after the vehicle was started, while driving approximately 15 MPH the vehicle stalled. The vehicle was towed to the local mechanic and was diagnosed with coolant intrusion in the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 61,500.

The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that while in reverse(R), the back over prevention camera intermittently displayed a blank image on the screen. The contact notified the independent mechanic where the vehicle was purchased about the failure. The contact was advised that the vehicle could be serviced there under warranty. Despite the warranty, the contact was unable to bring the vehicle to the mechanic and the warranty expired. The manufacturer was then notified of the failure and the contact was referred to a dealer to schedule an appointment. The contact was also referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.

Vehicle has 71,452 miles and has started using coolant and the wrench and check engine light are coming on. This is a known issue in other years of ford vehicles and this vehicle should also be included in the recall.

The engine was stuttering on 07/06/2025 the check engine light came on. Was able to get appointment with dealership on 07/09/2025 - they tested the 2019 Edge and had to replace the purge valve and line assembly. The vehicle only has 45,299 miles. The Edge has had recalls for this problem on other model years. Cost me $1,117.77 I have never over filled or topped off my fuel tank. On 03/29/2024 The transmission had to be replaced under warranty.

There is an issue with starting the car after fueling up the car every time for past 6-8 months. Car appears to not be getting fuel and I have to keep pressing the accelerator pedal to try and start the car making it sound like I could potentially flood the engine. I was told this might have something to do with there being no gas cap on this model. It is unsafe as it sometimes causes the vehicle to not start or stall after starting when pulling away from the gas pump. This only happens when adding fuel to the vehicle, at no other time do I experience this malfunction. I have not taken it to a Ford dealer or service center yet due to not wanting to be blindsided by something else mysteriously being labeled as "wrong" or in need of repairs.

The contact owns a 2019 Ford Edge. The contact stated that while depressing the accelerator pedal, the vehicle was jerking at slow speeds and the vehicle hesitated while driving. There was no warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V390000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,911.

The contact owns a 2019 Ford Edge. The contact stated that while his daughter was driving 35 MPH and depressing the accelerator pedal, the vehicle hesitated and stalled. The contact was informed by his daughter that the vehicle felt like it was in START/STOP Mode. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, opened a case, and transferred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 66,000.

The car sputters while driving and jolts especially during take offs. When took it to dealership they said they tried everything there was nothing they could do to fix it. My best option was to get another car. I can’t afford another car. The problem is persistently getting worse. I’m afraid that it is going to just end up dying in the middle of the street. Car has less than 70,000 miles on it. I take great care of it. Was one of my favorite cars until a problem occurred with no way of fixing and no clue if it will cause an accident The original problem started out last year small and bearable but it’s been the last 2 days that it has just took a complete turn for the worse

Transmission needs replacement after only 82,000 miles with regular oil changes and routine maintenance. Ford dealership quote $9600 plus tax for repair. It is unacceptable for Ford to manufacture and sell vehicles with known transmission issues. This could lead to myriad of safety issues.

Two instances now where I am driving vehicle start shuttering. Jerks then speeds up and selecting random gears. Checked fluid levels all fine. Had another incident on the freeway where I suddenly went from 70 mph to a screaming vehicle that rapidly slowed down to 30 mph. I was forced to idle back on the shoulder. Vehicle is back in the shop again.

In my 2019 ford edge sel the transmission is slipping gears at a continuously inconsistent rate. It flutters from 2000rpm to 3000 rpm the entire time it is driven. Sometimes it will slip gears so bad my car will stop very harshly with a loud bang. There are no warning lights present. When driving on the highway and this happens it causes safety concerns because I am abruptly slowing down. The vehicle does not fully stop or turn off. The collision sensor has gone off when it happens. When driving at lower speeds the transmission flutter is at its worst. Normally when slowing down/ stopping at the stop sign or red light then accelerating when it’s clear to continue driving. I have not had the vehicle inspected yet but my transmission is getting flushed next week to see if that helps while I can save up to buy a new one. This is a constant issue that randomly started a few weeks ago. I did not drive my car often but relocated and live an hour away from my job. Now that I’m driving it more frequently it has developed some sketchy habits.

Our 2019 Ford Edge (purchased in November 2018) has had a coolant leak into the engine's cylinders. As a result we are facing an estimated $12,000 expense to essentially rebuild the engine. In doing some research, it appears as if there is a class action lawsuit already filed against Ford for the 2015-2018 Edge. Our situation is exactly the same as that described in the lawsuit. Therefore, it seems as if Ford still has not rectified the issue.

The contact owns a 2019 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a vehicle scanner to scan the vehicle. The contact retrieved DTC: P0446 (Evaporative Emission Control System (EVAP) vent control circuit malfunction). Additionally, the contact stated that the infotainment system was frozen and was inoperable, and there was rust underneath the hood because the vehicle was not equipped with a hood shroud. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 64,000.

In November 2024 Customer Complaint: Engine/transmission is sputtering on acceleration between 20–40 MPH. Code Pulled: Misfire code on Cylinder 4. Action Taken: Swapped ignition coil from Cylinder 4 to 3. Removed spark plug and noted wear/carbon tracing. Replaced all 4 spark plugs with Motor craft SP-594 (ASP594). No misfire present after repair. Same misfiring issue returns May 2025.

Purchased a 2019 Ford Edge that now has 62,000 miles. In April of 2025, the transmission started to stutter/slipping, shifting rough, and hesitate between 20 and 40 mph. Our car was not part of the Ford recall. Ford should repair this issue without charge.

The contact owns a 2019 Ford Edge. The contact stated that while driving 30 MPH, the vehicle hesitated and stalled while depressing the accelerator pedal. No warning lights illuminated. The contact pulled over to the right side of the road, turned the vehicle off, then turned the vehicle back on, and the vehicle began to work as intended. The contact mentioned she drove a couple of miles at 35 MPH, the contact had to pull over a total of four times, exited the vehicle, detached the battery twice, and the failure persisted. The contact mentioned that while attempting to retrieve items from her open trunk, the trunk abruptly closed, causing her to become trapped. The contact attempted to open the truck with the key fob; however, was unsuccessful and started yelling, causing a bystander to assist. The bystander was able to manually open the trunk in order to release the contact from the entrapment. The contact sustained scratches and was sore from the incident however did not receive medical attention. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed that the torque transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The approximate failure mileage was 100,264.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle shuddered abnormally and failed to properly accelerate. The contact stated that the failure was present while driving approximately 30 MPH before self-correcting. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 62,000.

The contact owns a 2019 Ford Edge. The contact stated while stopped at a traffic light and attempting to depress to accelerator pedal, the vehicle failed to respond as intended; however, after several seconds the vehicle worked as intended. There was no warning lights illuminated. A dealer was contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was then taken to a dealer where it was diagnosed with the same failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact was referred by the manufacturer to report the failure to the NHTSA Hotline. The approximate failure mileage was 63,000.

Transmission stops working / does not engage. At low RPMs, heavy jolts. Safety concern. Dealer assistance not correcting to date.

Scheduled tire rotation with Ford. Unable to complete because of lug nuts swelling which Ford is aware of. My lug wrench does not fit. I now have to spend $200.00 to replace all lug nuts on a 2019 Ford Edge. This should be a recall issue and at least a safety issue. To be stranded on the road only to find out the lug wrench doesn't fit anymore

The car's back up camera fails (no picture, only snow) when below 40 degrees or above 90 degrees. This has been occurring for years. There is a recall for 2021 Ford Edges for back up camera failures - it should be extended to 2019 or earlier.

The Start / Stop fuel savings system stopped working in 2021. The engine idles constantly whether the drives are long or short. Ford said they would fix the system when parts were available. No fix to date when I set an appointment for basic service.

Shuttering of gears & jumping had tss and oss sensors changed never fixed the issue. Vehicle has been well maintained with manufacturer guidelines. But now needs a transmission. Confirmed by transmission specialist. No warning lights or notice. Had it towed to shop due to being unsafe to drive. Vehicle went into limp mode

Auto shudders at low speeds; 15-40 mph Dangerous car; revs high and low Told need new torque converter

The contact owns a 2019 Ford Edge. The contact stated while driving at slow speeds on several occasions, the vehicle started shuddering, and the RPM fluctuated while shifting gear. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the spark plugs, and the ignition coils needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to a dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The failure mileage was unavailable.

At around 44000 miles, the car shutters at low speeds while accelerating. It also seems to get worse the longer the car is being driven.

Transmission/Torque converter is failing. The vehicle shudders at low speeds, it struggles to reach the speeds it needs making it hard to follow the flow of traffic or pull out into the road after coming to a stop. Brought the car in to a Ford dealership where they confirmed the issue, tried module reprogramming and tested again and confirmed it still was not fixed. There were no warning messages, the shuddering was first felt in mid to late May 2025, called on June 3rd 2025 to schedule an appointment with the Ford dealership, services performed on 6/18/25 and 6/19/25. Ford now stating the entire transmission needs to be replaced, the car is 6 years old with 75k miles.

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH and while depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated that while accelerating 50 MPH or above, the vehicle started to work as intended. The check warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the crankcase hose needed to be replaced and the engine needed to be reprogramed. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced or rebuilt. The crankcase hose was replaced; however, the transmission was not rebuilt or replaced. The manufacturer was notified of the failure and informed the contact that the vehicle warranty had expired. No additional assistance was provided. The contact was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 116,000.

Transmission lost fluid causing transmission to go bad. Ford has a recall on the transmission but not for my VIN

TRANSMISSION FLUID FULL AND BLACK IN COLOR. TORQUE CONVERTER CAME APART WHICH RESULTED IN MATERIALS ON DIP STICK AND BAD SHUDDER SHIFTING ON THE 1-2 AND 2-3. DEALERSHIP WAS FULLY AWARE OF THIS ISSUE. I WENT TO THE DEALERSHIP SEVERAL TIMES REQUESTING ASSISTANCE WITH THE SHUDDERING ISSUE, BUT WAS TOLD THAT IT WOULD BE SEVERAL MONTHS BEFORE THEY COULD FIX. EACH SERVICE LEVEL STATES THAT THE TRANSMISSION SHOULD BE CHECKED, BUT I WAS TOLD THAT DUE TO THE LOCATION OF THE DIPSTICK THAT THEY DO NOT CHECK. THERE WERE NO WARNING LIGHTS TO INDICATE AN ISSUE, BUT THE DEALERSHIP DID DIAGNOSE WITH THE CODE: 61439 TORQUE CONVERTER NEEDS REPLACING

The transmission, particularly from 3 to 4 and some from 5 to 6 jerks. This is a continuing issue with this model. My shop has told me it was the Torque Converter and is common with 2019 Edges.

This is an additional complaint, among all the others for the faulty transmission and/or torque converter. 72K miles and have had it a month and the rough shifting at low speeds issue has reared it's head.

Engine - Yes it is available for inspection. Approximately a year/18 months I was driving on the interstate and the engine shut down. I was required to pull over four lanes with no power. I took it to a Ford dealership in Franklin, TN. Supposedly it was fixed. However I now have a problem with the engine missing. I took it to my routine service repair center and their mechanic advised me coolant was seeping into the engine block. No messages or warnings were desplayed.

The contact owns a 2019 Ford Edge. The contact stated that while operating the vehicle, the message "Coolant Overheated" was displayed, and the vehicle suddenly shut off. The contact stated that moments later, the vehicle was restarted and driven to the residence and examined by an independent mechanic. The contact was informed that the head gasket had blown. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 134,000.

I bought my edge 19 days ago and now I’m 16,000 dollars in debt, and my transmission suffered catastrophic failure. Previous owner had it serviced often and I serviced it as soon as I purchased it. Dealer won’t take it back, and I’m left paying $350 a month for the next 5 years, and I am not able to afford another car. I have zero transportation thanks to fords horrible 8 speed.

Transmission has had the lumpy shifting issue at lower speeds/gears since we bought it used from a local Ford Dealer. This appears to be a common problem if the reports in various internet forums is to be believed. PCM was upgraded, didn't help. Now the lumpiness has increased to bucking, making the car close to undriveable. In addition when accelerating hard there is a considerable delay in actual increased movement, almost caused a wreck at one point.

Vehicle has 85K miles and shudders at 10-30 mph. Powertrain malfunction/Reduced Power warning light comes and goes randomly. Recently got Service Engine Warning stating torque converter clutch failed to apply. Diagnostic ran stating torque converter solenoid needs to be replaced. Have seen other owners with same make/model that have same issue or have had complete transmission failure or replacement.

The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was parked, upon reentering the vehicle, the seat belt remained locked. The contact was unable to release the seat belt. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 99,563.

The transmission has gone out at 111,000 miles. We had taken it to the dealer for it dying without warning and losing power like it wasn’t getting fuel. They put a sensor in it and said it was fixed. When we left the dealership it seemed fine but in a few days the whistling came back. Ford wants $9800.00 to fix the same problem in other 2019 but my VIN is not on the recall list. The Edge was jerking and shifting hard. Going forward when it was in reverse which are the same problems the recall on other 2019 Ford Edges. I am asking that you review this matter as I have found hundreds of people not being compensated by Ford’s unsafe design for the transmission in the 2019 Ford Edge vehicles. When I spoke to the dealer and Fords customer service, they basically said it was my problem not theirs. Ford wants $9,800.00 to repair it The transmission went out on June 1, 2025, after coming home from church.

The contact owns a 2019 Ford Edge. The contact stated while driving at undisclosed speeds, the accelerator pedal was depressed; however, the vehicle hesitated and shuddered violently before accelerating. The contact stated that there were no warning lights illuminated. The contact had taken the vehicle to a local dealer and was advised that an anti-shudder additive was added to the transmission; however, the failure reoccurred. The contact stated that the failure also occurred after the vehicle was stopped and the accelerator pedal was depressed. The vehicle was taken back to the same dealer to be diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.

While driving my RPM's dropped to 0 and my car stalled out. I was able to drive home by doing this a few more times. Then white smoke starting coming out of the exhaust and it smelled like fireworks. No warning lights came on and my Ford Pass app did not indicate there was a problem. I had it towed to AAA then had to have it towed to dealership. They told me I needed a complete new engine. It is a 2019 Edge Titanium with 4 cylinder 2.0L ecoboost turbo with 38997 miles! They started it was due to coolant intrusion. The 2018 Edge has a recall for this exact issue but not the 2019!! $12691.17 to replace the engine!

At less than 60000 miles, the car began to shutter at lower speeds. It is the torque converter. Everyone that I have spoke with has the same issues.

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, there was shuddering coming from the engine while shifting gear. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that a transmission flush was needed, and turbine sensor needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.

The 8F35 transmission has started shuddering and jerking around 30-45 MPH. It makes accelerating on roads and highways very dangerous as the vehicle is hard to control. The shuddering and jerking is getting progressively worse. Took the vehicle in for TSB 21-2389 which reportedly addresses the issue, but it did not resolve it. Now Ford is quoting me $10k to replace the transmission. There are thousands of Ford owners with both the 6F35 and 8F35 transmission running into the same issue and being quoted thousands of dollars for a faulty transmission. Please please please do something to stop this mispractice.

Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles

The Torque Converter has gone bad in my 2019 Ford Edge with only 78k miles on it. After doing some research, discussing with 3 different mechanics (a dealer and 2 private transmission mechanics) it is a known issue that the torque converters go bad on these vehicles.

The contact owns a 2019 Ford Edge. The contact stated that while shifting gear or during acceleration, there was an abnormal grinding sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving 55 MPH, the vehicle stalled, and the contact was forced to pull over. Upon restarting the vehicle, the transmission warning light illuminated. The contact drove in LIMP Mode to an independent mechanic and was informed that the transmission needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 20V550000 (Power Train); which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 34,000.

My 2019 Ford Edge with the 2.0L EcoBoost engine began experiencing a misfire, loss of power, and white smoke from the exhaust. No engine light was on when it started and the car has less tan 46K miles. I had the car towed to a certified mechanic and he confirmed that coolant is leaking into my cylinders, which matches the issue described in Ford TSB 19-2346. This appears to be a widespread manufacturing defect affecting many vehicles with this engine. The presence of coolant in the combustion chamber caused catastrophic engine failure and poses a safety risk due to sudden loss of power while driving. I have been told that to fix the issue I need to replace the whole engine. Repair costs are estimated at $10,600 for an engine replacement at a local repair shop. I would expect it to be even higher from a Ford dealer. Ford has acknowledged this defect in a TSB 19-2346, but no recall has been issued. I am submitting this complaint so NHTSA is aware of the defect and its safety implications. I urge NHTSA to investigate this issue and require Ford to take responsibility.

Transmission is sluggish, seems to be slipping starting off up to 25 mpg or so. Ford dealer says the torque converter is bad and recommends a complete transmission replacement

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

My torque converter needs replaced and my car could have transmission failure any time. The part is on back order. There are many people experiencing the same issue I am with the same transmission. It has been confirmed by a dealer.

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle jerked and vibrated and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled; however, the contact was able to pull over to the side of the road. There were no warning lights illuminated. The contact stated that an unknown transmission message was displayed. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.

Shuttering transmission/bad transmission under 100,000 miles

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 35 MPH, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,345.

My torque converter is bad. They said I need whole new transmission. Cost is $10,000 and my car is worth $14,000. It’s a 2019 ford sel 2.0 52,000 miles.

The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds and turning to the left, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who diagnosed and determined that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.

The contact owns a 2019 Ford Edge. The contact stated that while depressing the accelerator pedal, the vehicle sputtered before accelerating. The contact had to use excessive force to depress the accelerator pedal to the floorboard for the vehicle to accelerate as needed. There were no warning lights. The failure occurred intermittently while driving at various speeds. The contact stated that while driving at speeds of 70 MPH or higher, the RPM gauge only slightly moved; however, the vehicle failed to respond as needed. The contact stated that the spark plugs were replaced; however, the failure became persistent. The vehicle was taken to the dealer who diagnosed that the torque converter and transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 116,000.

6 months and 8000 miles over 5 yr 60000 mile warranty low speed shudder. Torque converter replaced $4000 repair

Known issue with powertrain / transmission in this year & model /make. Told to me by my service advisor

1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle was driving rough, and the temperature gauge indicated that the engine was overheating. The contact stated that on several occasions, the vehicle stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there coolant inside the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.

The contact owns a 2019 Ford Edge. The contact stated when the vehicle was started, the contact noticed white smoke coming from the exhaust. In addition, the contact noticed a burning odor on the interior of the vehicle. No warning light was illuminated. The vehicle was driven to the residence. The contact stated that later in the day, the contact's husband was driving the vehicle and the failure reoccurred. The contact's husband parked the vehicle and checked the coolant level. The contact's husband noticed that the coolant reservoir was almost empty and noticed a burning coolant odor. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion and engine coolant. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.

Ford Edge has a major issue with their drive system pertaining primary to the power train/Transmissions/torque converter. Looking at the complaints on google, you will see that Ford is reluctant to address these issues even when they should be covered under warranty or extended warranty. The issue becomes a safety problem when trying to make a left-hand turn in front of oncoming traffic The vehicle may or may not accelerate in a normal matter resulting in a near miss situation. The vehicle has a tendency to stall/shutter due to issues between the torque converter and the transmission. The problem is known to Ford and their dealerships, but they are refusing to take the corrective action required to address the problem. This should be a mandatory recall. We have had my wife's 2019 Ford Edge at the dealership 6 time for numerous attempts to resolve this issue. It will be going back again this week for trip number 7. In the meantime, I am forced to purchase her another vehicle so that she has something safe to drive. I have been a loyal Ford customer for the past several years. The last 3 vehicles I purchase included an F150, Fusion and this edge. Ford needs to step up and correct this issue before someone is in a tragic accident.

Transmissions failed and needs to be replaced. It's a common known issue which Ford is not addressing. Please step in and hold Ford accountable. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission / Powertrain shudder in 25-45 mpa. There is service bulletein but that is not fixing the issue. Still issue is there after $1500 service. This is our second vehicle with same problem.

I own a 2019 Ford Edge SEL with 80,000 miles on it. A couple of months ago I started noticing a jerking, bucking while driving between 25 to 40 miles per hour. It acted like it was trying shift gears but was having issues getting into the next gear. I had it checked at my local repair shop that has worked on this vehicle in the past. At that time, they told me to continue to drive it and monitor the shifting problems. I did and yesterday I took it back and that time they diagnosed as a bad torque convertor and that I needed a new/rebuilt transmission at approximately $8,800.00. After doing some research online, Ford owner's websites, I was surprised to see how many people the same problem and how little Ford have was helping. This is NOT an owner's problem, this is a Ford problem and should be corrected by Ford. It's poor quality and could lead to accidents and perhaps injuries. I would like you to require Ford to stand behind their products and repair/reimburse owners for any and all problems with this model. Thank you

Jerks when accelerating. Does not accelerate properly when accelerating from a stopped position. Reactions times slower due to the torque converter. FORD has diagnosed it as the torque converter. There are forums online stating this exact problem with other 2019 Edges.

The contact’s wife owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds, the vehicle jerked when the accelerator pedal was depressed, and the vehicle lost power. The check engine, power train, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the wastegate was stuck closed in the turbocharger valve, and the turbocharger valve needed to be replaced. The vehicle was repaired but the failure reoccurred four months later while driving at an undisclosed speed. The contact stated that during the failure, the vehicle lost power and failed to accelerate as intended. The vehicle was taken to an independent mechanic again where it was diagnosed that the wastegate was stuck closed again, and turbo turbocharger valve needed to be replaced. On another occasion, the contact stated that while driving 30 MPH, his wife observed white smoke coming from the exhaust pipe. The contact stated that his wife then observed that the EGR and check engine warning lights were illuminated. The message "Engine Overheating” was displayed. The vehicle was steered off the highway and restarted three times after cooling down and was taken back to the same independent mechanic, where it was diagnosed that the EGR valve had failed, the coolant level was low, and there was coolant passing through the exhaust EGR coolant system and had leaked into the exhaust system. The contact was informed that the EGR system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 33,654.

Transmission is jerking and bucking at low speeds

The ADAS system has caused erratic and extremely unsafe behavior on multiple occasions. This behavior includes the car slamming on the brakes at high snd low speeds on clear sections of roadway in what appears to be attempts to avoid a shadow or imaginary object in the road. The car has also swerved to avoid a shadow on a tree lined street. Most recently this automatic emergency braking occurred at 70 mph on an interstate with following traffic behind the vehicle nearly causing a high speed rear end accident. On the same trip, the lane keeping assist guided the vehicle beyond the striping toward the road edge and has attempted to have the car change planes while traversing across a crossover for an intersecting road. Regaining control of the vehicle in all of these incidents has required aggressive actions on the part of the Driver to resist/mitigate the braking or steering decisions of the car. The car was purchased with 89k miles on it 5 months ago. The vehicle has not yet been taken to dealer to report or investigate this issue which has also occurred with our 2020 Ford Explorer.

my wife was driving on [XXX] made a left turn on to [XXX] had enough time but because the Transmision slip on the car slowed down and the car coming from [XXX] have at a high speed was able to hit the caron the right back panel i had power train malfunctions alerts messages from the car. Ford could not find the problem now at 54000 miles I need a new transmission the model needs a recall for the Transmission this is a frequent problem that is well documented on the internet. And Ford knows about it and is not doing anything about it. I had to pay for a new Transmission when it should have been covered under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During normal driving conditions in stop and go traffic the engine coolant over-temperature warning message displayed on the dashboard. Also, for a couple days prior to this incident, the vehicle exhibited hesitation when attempting to accelerate, and the engine was very close to stalling multiple times. There wear no other symptoms of the problem prior to the failure. The vehicle was towed to a local Ford dealership, where it was confirmed the issue was related to existing TSB 20-2234 (2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke From Tailpipe And/Or External Coolant Leak), and repairs were completed.

Transmission failed. Low mileage on car.

While driving on the highway my Ford Edge starting shuttering/sputtering when I gave the vehicle gas. I went to the car dealer and they recommended changing the spark plugs. The car still sputtered and started getting worst when ever I gave the vehicle gas. Even at 30 - 40 mph the car sputtered. I took the car to the dealership today, April 9, 2025 and was told there was an issue with the "Torque Converter". I googled this and found a Ford Forum and found other people having the same issue. Some and issue with the cost of repair, some could not find the part, some with concerns of why no recall, and some with concerns getting issue fixed and it breaking down again. I ask that you investigate this issue, request a recall, and a secondary insurance if it breaks again after getting repaired. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle failed to respond as needed. The contact was able to coast the vehicle into a garage. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact called another local dealer, Loudon Motors Ford, LLC (3476 Union Ave SE, Minerva, OH 44657); and the contact was informed about the cost of the repair fees. The vehicle was not diagnosed or repaired. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was 104,000.

Last year I paid $2000 to fix an Exhaust Gas Recirculation Cooler. There is a current TSB on this issue. The car overheated. They claim it’s not covered under the drive train warranty. Now a year later, my torque converter is bad and they are quoting me $4000 to fix. This is a 2019 model year with 61,000 miles. Im certain that one problem led to the other. They refused to fix the EGR cooler under warranty because i was one month over the 5 years, even though we purchased it in July - their warranty starts when the car hits the dealers lot.

Vehicle jerks during acceleration at lower speeds (up to 40mph). Taken to 2 independent auto shops and they both diagnosed it as early signs of transmission failure. One states fluid is dark and has smells like burned clutch material and the line pressure is nearly half of what is should be. Check engine light is on with evap system related codes. Odometer at 89k miles.

My car is a 2019 Ford Edge I almost got into a accident because the transmission went out of gear and the car would slow down and sometimes just speed up

Jerking and bucking around 30-50 mph when trying to drive.

Torque converter issues causing stuttering and possible further transmission issues

There is a known issue with the transmission of this vehicle. Ford issued a Technical Service Bulletin to try and resolve the issue by reprogramming the solenoids, but the issue persists & leads to catastrophic drive train failure if left unrepaired. I just purchased this vehicle with only 72k miles & now the dealer is quoting me almost $10k more in repairs. There should be a recall issued to fix the known transmission issue at no cost to the owner, whether under warranty or not. This is a serious and well known issue that affects the majority of these vehicles.

While driving approximately 30mph the vehicle started to shutter, and a wrench mechanical light appeared on the dash, also stating that a shifting error had occurred. I immediately pulled over and the vehicle automatically shifted gears into the park position, I shut it off then restarted it and drove it to my local dealer for a diagnostic check. Was told that the transmission needed to be replaced. I had taken it in for service approximately two months prior and complained of slippage, they applied some sort of fluid I presume to stop it, and we encountered no further problems until about three months later when the wrench symbol showed up and I took it in for diagnosis with them now stating that I needed an $9000 transmission. They saw this issue the first time when I complained about the transmission slippage, they should’ve been obligated to at least notify me of the possible outcome of a new transmission. They hid the known defects which I believe is against the law or should be, so they need to be held responsible for a well known defect in this make and model vehicle, before lives are lost or injuries are occurred if there hasn’t already! If there are any class action lawsuits open please leave information in reply section. This has to be addressed immediately before lives are ruined due to their negligence concerning these issues which are very reoccurring throughout the country where these vehicles are being sold.

2019 Ford Edge Titanium AWD, 91k miles. 8F35 Transmission is severely jerking and shuddering at lower speeds around 20-35 MPH. This causes erratic driving and lack of control when accelerating up to speed, especially on the highway. Has caused near-accidents for my family and I due to the car's erratic behavior. Ford has issued TSB 21-2389 to reprogram the PCM, but that does not resolve the issue. Ford dealership has told me the rear differential and torque converter need to be replaced to the cost of $9200.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the contact noticed a burning odor inside the vehicle. In addition, the contact noticed an abnormal whining sound coming from the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed with transfer case failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired; however, the parts were ordered to repair the vehicle. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 56,500.

We purchased this vehicle in the summer of 2019. We’ve had it barely six years. For one year, it was barely driven as my husband was deployed. It doesn’t even have 100k miles. We were informed by ford that the transmission needs to be completely replaced as the torque converter is slipping. It’s absolutely insane that a $60k car can’t be depended on to last 100k miles. After doing some research, it seems like this is a very well known problem within the ford edge community. And the fact that ford has no responsibility to fix this is an abomination. Look on Facebook and there’s countless stories of the same issue. This is absolutely not acceptable. We had zero intention of purchasing another vehicle. We had planned on driving this ford edge for many more years as that’s what’s to be expected with a car that’s really only been driven for 5 years. We are out of thousands of dollars. Will never purchase a ford vehicle again. Which sorta breaks my heart because within my family, we’ve only ever purchased ford. Never even considered a different model. Our next purchase was going to be a ford truck. Very disappointed that ford seems well aware of complaints and deficiencies and aren’t doing anything to rectify it.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 30-35 MPH, the vehicle hesitated while attempting to accelerate, and briefly lost automotive power before slamming into gear. No warning lights were illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the transmission was faulty, and the torque converter had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The contact stated that the failure persisted. The failure mileage was approximately 60,000.

2019 Ford Edge ran out of coolant without any indication of low coolant level or check engine light, resulting in loss of heat and poor engine performance due to coolant combustion. According to Ford service (who confirmed the root cause), this was due to the known issue of a faulty EGR cooler [XXX] ) leaking internally, but repairs had to be paid out of pocket. Loss of heat in winter could be dangerous, and in prolonged error state, catastrophic engine failure could occur. Failure occurred at ~55,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while opening the liftgate to place groceries inside the vehicle, the liftgate attempted to close, and in the process,s the liftgate quickly closed, knocking the contact to the ground. No warning lights were illuminated. The contact was not injured, and no medical attention was needed. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,124.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle hesitated while attempting to accelerate, and lost automotive power. During the failure, the “Powertrain Malfunction" message was displayed. The vehicle was towed to the local dealer to be diagnosed and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle had experienced several power train failures over the years. The failure mileage was 300.

The transaxle, torque converter, and/or PCM/TCM have suddenly, and rapidly started wearing and degrading to the point of requiring replacement. Available for inspection upon request. The vehicle had troubles shifting, finding/selecting gears, and as a result, would lurch or come to abrupt stops at low speeds, have difficulty accelerating which made it difficult to enter or exit intersections where there is great risk of collision. I had to very carefully choose and wait for the opportune time to enter/exit roadways where no other vehicles were coming in case the vehicle would not accelerate for 3-5 seconds when using the accelerator pedal. Problem has been reproduced since first occurrence and a dealer has inspected the components indicating that replacement is needed. There were no indications, warnings, alerts, or messages to suggest that an issue was occurring until AFTER the first several instances of failure to shift. I tried to use a scanner to find OBD2 codes, but there were none. A generic alert via the driver display was given, but it took 500+ miles for a more specific warning and OBD2 codes to be generated. From my understanding, there have been hundreds of drivers that have experienced the same issues with the same/similar models of Ford Edge vehicles that use the same transmission. NOTE: I had experienced shifting difficulty/roughness, RPM variation, slow gear changes, delayed acceleration at ~60k miles. I had brought the vehicle in for service where transmission fluid was flushed. Approximately another 55k miles later is when my vehicle experienced the severe failures described above. This is similar to many other vehicle owners experiencing these issues at ~60k miles.

Since purchasing the vehicle in April 2020 with 19,195 mile on it, the transmission would always hunt to shift gears around 40 to 43 mph. When I asked the dealers about it they said it was at a shift point and with the eight speed transmission that was normal. Going faster of accelerating or going slower was always pretty good. Around the first of November 2024 it changed to all shifting below 40 mph and progressively got so bad that in traffic it was totally unpredictable, At times in heavy traffic we were nearly rear ended because of the up and down shifting. At that time there was about 91,000 miles on it. I went to my service garage and they check all the codes and did not find anything. They thought it was a torque converter issue and recommended having a transmission shop check it out. I took it to a local shop that we have used for over 35 years and they confirmed the converter was the issue and driving in town was ok but don't go on long trips away from home. The transmission shop ordered a new torque converter and did further research with suppliers and other shops. They received input that if the torque converter fails, shortly after the planetary gear will also fail. Since the transmission would be out, it was recommended to inspect the gears. It was discovered that two were very loose and one was extremely loose sideways and up and down. They said it was on it's last leg and they showed me the gear and what was wrong. With that, they replaced both the converter and planetary gear. If the planetary gear would have failed it is hard to tell what would have happened, especially on a highway or in heavy traffic. I feel this is a major safety concern of items that should have a life expectancy of 200,000 miles or more, not 91,000. I am not the only one with this problem either. There are many others dealing with the same issues and the repairs can cost more the the value of the car, not to mention the possible cause of an accident.

The power train fail on the expressway left lane just shut down it was very dangerous. A Ford dealer service department concluded that the true temperature of transmission fluid was not reading over heating but the fluid it’s self read overheated… also the reported that the transmission fluid was spewing out and had pieces of metal in it. As well as the internal computer not running as it should.

The car shudders and jerks/lunges forward around 35-40 mph and I am afraid that I’m going to rear end someone should it lunge forward!

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle was jerking, and shuddering, with the service warning light illuminated. Additionally, the transmission occasionally failed to shift properly. The vehicle was taken to the local dealer who diagnosed the vehicle with PCM failure. The contact stated that there were metal shavings inside the transmission fluid and the transmission fluid was burnt. The contact was informed that the transmission needed to be replaced. The vehicle was not yet repaired. Additionally, the rear driver’s and passenger’s side seat belt latch and buckle failed to remain securely closed. The contact was informed that the belt buckles needed to be replaced by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 200.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was experiencing an abnormal battery drainage, causing electrical functions, including the door lock power switch to become inoperable. The contact stated that the battery had been replaced three times within four years. The vehicle was taken to the dealer; however, the cause of the failure could not be determined. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 36,000.

Right around 82k miles car started developing a stuttering while driving. It happens at low speeds between 20-30mph. It seems like a transmission issue, which can be very dangerous driving at highway speeds. There is also a small hesitation between 50-60 mph. No CEL , no warnings on the dashboard.

Transmission was jerking and would not switch smoothly between gears. Had three different places diagnose, was told by all three the torque convertor needed replacing. Was told to do so immediately as there was possibilty that transmission could fail at any time, leaving car powerless. Seems to be a common issue, based on the number of comments in threads: [XXX] Also have seen websites gathering info regarding possible class action lawsuits. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving at slower speeds, the vehicle surged, and the failure progressed while driving at faster speeds. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired; however, the parts were ordered. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving on a two-lane street at 50 MPH, the vehicle was struggling to shift into gear while accelerating. No warning lights were illuminated. The contact drove the vehicle to a local dealer, where it was diagnosed with a faulty torque converter. The torque converter was replaced; however, several days later while driving 50 MPH, the contact lost control of the steering and heard an abnormal sound of wind inside the vehicle, and the steering wheel became loosened while accelerating. No warning lights were illuminated. The contact was able to coast to a parking lot and parked the vehicle. The contact called her husband, who arrived on the scene to drive the vehicle. The local dealer was contacted, and a service manager inspected the vehicle at the residence. The dealer informed the contact that the vehicle needed to be taken for further diagnostic tests. The contact was informed that the vehicle was ready for pickup after replacing a steering wheel sensor and rebooting another software. The manufacturer was notified of the failure. The approximate failure mileage was 64,000.

See attached document for complaint.

Upon purchasing the vehicle from a used car dealer, within the first week the car had to go to the mechanic. There was shuddering/buck in the acceleration of the car. The vehicle was not performing like it was supposed to . Acceleration was low while rpm’s ran high. The dealer mechanic serviced the transmission 3 separate times with over a month of being in the shop. Just recently I took my vehicle to ford and was notified that the transmission was slipping in 3rd and fifth gears. PERFORM TEARDOWN ON TRANSMISSION. RECOMMEND TORQUE CONVERTER. FOUND SCORING ON INPUT SHAFT, FLUID PUMP. CLUTCH SUPPORT TOWER HAS SCORRING. TEAR DOWN MAIN CONTROL CLEAN AND INSPECT. DEBRIS AND MULTIPLE STICKING VALVES.,TCC REGULATOR VALVE. E CLUTCH HUB, F CLUTCH SUN GEAR AND SHELL ASSEMBLY, B&C CLUTCH SHELL ASSEMBLY FOUND SCORING ON SPLINES. DUE TO HIGH MILAGE RECOMMEND TRANS REPLACEMENT. The total repair cost out of pocket after warranty covers partial is 5300 dollars. I don’t have that kind of money and believe my vehicle could possibly be affected by recall.

The contact owns a 2019 Ford Edge. The contact stated that while stopped at a red light and attempting to accelerate, after accelerating to 15 MPH, the vehicle stalled. No warning lights were illuminated. The contact safely parked the vehicle on the side of the road and attempted to restart the vehicle. The contact stated that upon starting the vehicle, the transmission failed to shift into gear. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 169,000.

Head gasket issues Design defect in engine block Passenger seat belt tension

The contact owns a 2019 Ford Edge. The contact stated that while driving at 25-30 MPH into town, the contact noticed there was white exhaust smoke emerging from the tailpipe. The engine shut down. Several unknown warning lights were illuminated. The contact stated that the failure was related to TSB: 20-2234. The vehicle was taken to an independent mechanic who determined that water had leaked into the engine. The contact called the local dealer, where it was diagnosed that the head gasket needed to be replaced and was unable to confirm any water in the engine. The dealer referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The approximate failure mileage was 53,000.

Just recently as I was driving, I got off the freeway and my vehicle started jerking really hard when changed gears. It has been doing it ever since. I tried taking it to the dealership to assess the issue and they said it would be about a week before they could even look at the possible transmission issues and that I would have to leave the vehicle with them in order to get it in line to be assessed. After looking into my particular vehicle is seems that this is a common issue with the 2019 edge.

See attached document for complaint.

82000 miles on car. Torque converter and throttle body needs to be replaced

The vehicle was not shifting properly and was surging while traveling at lower and higher speeds. There was NO CHECK ENGINE light on or any other warning lights at all. The vehicle is in my name, however, my daughter drives 9 hours for college by herself and could have been at risk of injury had the vehicle stalled in the wintertime between Minnesota and Kansas. I drove it while she was home over the winter break and noticed it. I took it to a Ford dealer and they said the transmission needed to be replaced. I went from diagnosing there was a problem myself with no warning lights to the dealer saying this is very common for the Ford Ecoboost engines and that the car is not drivable at all. He was also concerned the low coolant level was due to an engine failure which he said they've also seen a lot of. The vehicle only has 57,000 miles on it, however, it is 6 months past warranty. I have read the Ford forums about this vehicle and there are SO MANY people who have experienced the same thing and Ford refuses to do a recall to cover their mistake. There needs to be a recall on this to protect consumers like myself. This is so frustrating. Now I need to pay out of pocket for a new transmission on a car that I need to get rid of ASAP after hearing about all of the engine failures. I know that would be next, which would put my daughter at risk once again on the road.

The contact owns a 2019 Ford Edge. The contact stated that between 20 -30 MPH the vehicle felt as if it was surging. The contact described that the surging felt like condensation was in the fuel tank. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the torque converter for the transmission failed and needed to be replaced. The vehicle was not repaired but was scheduled to be repaired soon. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 80,997.

December 19, 2024, engine failure and seatbelt failure. The seatbelt went loose and would not retract, lights started blinking on dash, car smelt funny the air coming through vents in to the cab of vehicle, white smoke out the tail pipe and then warning to pull over, temperature, check engine. I pulled over and called a tow truck. After getting my vehicle towed to certified mechanic, they advised my engine and chassie was 2018 model even though the VIN list it as 2019. I contacted Ford for recall on these items and they said they only go off the VIN. I did research along with the mechanic and there has been recalls and TSB for these items and several others my 2018 parts should have been inspected and FORD refused to do so. The engine failure is due to the coolant leaking into the engine. Whole engine needs replaced. Ford is refusing to assist in this matter. I have filed an official complaint with FORD, CXH-03434375-W8X5T6. There is several others that I believe my car should be checked for. Why is FORD refusing to repair my engine and chassie parts that are stamped 2018? This is a great risk and liability.

VERIFIED TRANSMISSION BUCKS/JERKS AND SHUDDERS ALSO TRANSMISSION WHINES UNDER LOAD. MONITORED PIDS AND VERIFIED TORQUE CONVERTER SLIPS WHEN COMMANDED ON AND SUPPORT WHINE NOISE TO BE FAILING OUTPUT PLANET CARRIER/PINION.

For several months, my vehicle had been shaking while driving and when idle; felt as though the transmission was slipping. When reported to the dealership and after constantly having the vehicle serviced, no issue could be found. Recently the vehicle stalled while attempting to reverse. The vehicle had to be turned off and restarted before the gears could be switched properly. No indicator lights came on before or after the incident. The vehicle was taken to the dealership and diagnostics resulted in the following: "Torque converter shutter gears 4 & 5 slipping. Abnormal signals and solenoid. Metal debris found in fluid. Replacement of transmission suggested." The advisor stated that the vehicle is unsafe to drive until the transmission has been replaced.

Dealership stating transmission needs to be replaced. Just had it serviced in December 2024. The replacemnt cost is $9,300. Not worth fixing. Vehicle was shifting hard then went into limp mode. Vehicle was towed.

vehicle shuddering at speeds between 25-40...vehicle has a little over 58k miles on it...found no recalls but numerous issues of same degree...Ford not wanting to take responsibility for bad product! Costing the owners thousands in repairs!

Vehicle is exhibiting harsh engagement and hard shifting. No warning lights. Happens mainly between between 0mph to 30 mph. Can feel the car jerk. Ford Dealer confirmed hard shifts and jerking and found the issue with the torque convertor. Recommend transmission replacement. Car was only at 68k miles.

At approximately 55,000 miles the car started to experience transmission bucking/jerking at the lower range of the transmission gears. The car jerks back and forth until it reaches a speed of 45-50 mph. Ford has recognized the issue in this model and has issued several technical/service bulletins to the dealers including Service Bulletin 21-2081 in March 2021. Their only solution is to reprogram the transmission. I had this service completed by a local Ford dealer in September 2024. Reprograming did not totally solve the issue. About a week ago the car start experiencing more severe bucking and the range expanded to the 15-50 mph. Car has 60,000 miles on it. Acceleration is affected during this.

MY TRANSMISSION HAS GONE OUT 2 TIMES. ONCE IN THE MIDDLE OF A INTERSECTION. ALMOST GOT REARENDED. IT HAS BEEN AT THE DEALERSHIP FOR 4 MONTH, AND THEY CANNOT GET IT RIGHT. NO WARNING LAMPS OR MESSAGES. JUST HESITATES, AD NO POWER, THEN THE TRANSMISSON BLOWS UP, AND YOU CANNOT MOETHE VEHICLE . I HAVE SEVERAL REPAIR ORDERS

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the engine was shuddering. The vehicle was taken to the dealer where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced again. The vehicle was not repaired. Additionally, the contact stated that the failure had first occurred in 2023 and the torque converter was replaced. The manufacturer was made aware of the issue, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 41,202.

Slipping transmission, the torque converter clutch performance stuck in off .

I OWN A 2019 FORD EDGE SEL WITH 56,675 MILES AND MY TRANSMISSION WAS DIAGNOSED AT A FORD DEALERSHIP TO BE REPLACED. NO ENGINE LIGHTS CAME ON. THIS PROBLEM WOULD OCCUR BETWEEN 25 - 40 MPH AND WAS CHUGGING AND NOT BEING ABLE TO SHIFT INTO THE NEXT GEAR.

The EGR cooler on my vehicle had to be replaced. This is listed on a TSB issued by Ford, however, is not a recall. The first time it had to be replaced was 11/2021 when my vehicle had 36,949 miles on it. This was diagnosed by the dealership and the part was replaced. The engine warning light came on and the messages showed in the Ford app letting me know what was occurring and that I needed to go to the dealership

The sensor on the EGR cooler failed. I have had my EGR cooler replaced two times. The most recent time was in September of 2024. In December of 2024, the engine light came on and the warning messages showed in the Fordpass app stating there was an issue with the exhaust system. After the dealership reviewed it, they had to replace the EGR sensor.

My vehicle had to have the EGR cooler replaced for the second time. The first time was when the vehicle was at almost 37,000 miles, the second time was at 129,575 miles. Just like during the previous occurrences, the check engine light came on and the message in my Fordpass app advised that there was a problem with the engine cooling system and I needed to proceed to my dealership. In this instance, I had it towed to the dealership rather than driving it. This is the same system that currently has a TSB issued for it.

While my vehicle was in the shop having the transmission rebuilt and the torque converter replaced, the techs identified that there was a continued shudder. At this time, after researching the codes on my vehicle, they identified that the EGR Purge Valve needed to be replaced. They identified it because the vehicle was running rough and should not have been after the items were repaired.

Vehicle was not shifting smoothly when driving it. This had been an ongoing issue but was getting worse, especially in low gears. No lights or identification. I brought it to the dealership and they identified that I needed to have the torque convertor replaced. They did a transmission overhaul. Identified there were still issues occurring and shifting was not smooth. Installed new pistons, pump, shaft. Overhauled the automatic transmission assembly. There were identified Ford TSBs for these issues. They identified debris in transmission fluid, removed transmission, flushed and rebuilt. My vehicle was in service for two months, so not sure exactly when it was resolved but I do know when it was dropped off. The service department kept me updated and I had a loaner, but this occurred over the holiday season.

The red brake light came on while driving the vehicle. There was no reason for the light to be on, the vehicle did not have the parking brake on. The vehicle was diagnosed by the dealership based on error codes and testing that the master cylinder needed to be replaced for the brake system.

I reported to the dealership that my vehicle was lunging forward when travelling at slow speeds (example in a parking lot). Very jerky. The dealership validated that my vehicle drove no different than other vehicles of this year, make and model. There were no codes or lights that displayed. After multiple visits, an issue with the fuel sensor would be identified, as well as the purge valve, however there were no codes being given by the vehicle or lights to identify that there was an issue when it was driving like this. It could have been hazardous to other cars and people.

I reported to the dealership that when my vehicle was cold, it felt odd shifting. The RPMs would go up, but it felt like there was no power to the vehicle. At the same time, I advised that when the car was idling first thing in the day it felt like it would stall out. There were no lights on in the vehicle or codes for the dealership to read. After testing, the dealership advised the vehicle was operating comparable to the same year, make and model and there was no issue. Eventually, the vehicle would require a replacement of the fuel sensor and the purge valve, however, at this time there were no issues identified and the vehicle wasn't indicating there were any. This was dangerous for me, other drivers, pedestrians, and other vehicles. If my vehicle were to stall out in a situation where it was not expected, there could be an accident.

I advised the dealership that all of the warning lights came on after backing out and putting my car in drive. The vehicle completely stalled out. The engine light was on. The vehicle had been at the dealership at least two other occasions (with no indication from the vehicle that there was an issue, no lights, no codes, no messages) and drove "like other vehicles of the same year, make and model". On this instance, the vehicle fully stalled and all of the lights were on, upon arrival at the dealership they located a code which indicated there was a short and they needed to replace the low side fuel pressure sensor. Luckily this occurred in a parking lot, rather than on a main road. The vehicle having shown no lights or codes prior is concerning, as it seems this was a developing issue and it wasn't until it escalated to fully stalling out that the computer system was alerting to an issue. This had previously been at the dealership 10/2020 and 5/2021 for the same issue (without any indication from the vehicle), and this final escalation occurred 9/2021.

Previously had reported an issue with my vehicle feeling as though it would stall out, especially upon first driving or low speeds. Had visited the dealership multiple times, however, the vehicle did not have any lights or error codes. Eventually, all lights came on to identify there was an issue with the low fuel pressure sensor and that was resolved 9/2021. Visited the dealership again 10/2021 as the vehicle was continuing to feel like it was going to stall out. In fact, the vehicle would go into auto off (while idling) and once it turned back on and began driving would immediately stall out. The dealership was unable to replicate this, the vehicle was not turning on lights or giving a specific error code. The dealership verified everything was working properly. The vehicle continuing to stall without it alerting of any type of issue is concerning.

I took my car to the dealership because the stalling continued, it seemed like it was happening after filling up with gas, especially when having been on E prior to fueling. There were no lights on in the vehicle, and there were no codes coming from the vehicle. When dropping it off at the dealership, I had just gotten gas and had the issue, so I was at 89% full. The dealership was not able to replicate the issue, there were no codes, the tested the purge and vent valves and everything was operating as intended. (At this point, I have lost track of how many incidents I brought the vehicle in for stalling where there were no lights or indicators, and no codes on the vehicle). Clearly this is a safety issue, and the dealership is checking and verifying all of the items with nothing failing.

I took my car to the dealership because it was idling rough and then would stall out with the battery light on. In addition, it would not come out of park. Upon turning it off and back on, it would shake and run rough, before stalling out. After that, it started up and drove fine. The dealership was unable to duplicate this issue, there were no lights and no codes. The vehicle was driven without any issues by them. This is a safety issue because there is obviously something going on with this vehicle, however, the vehicle is not alerting anyone and is not having any computer codes. The vehicle stalling out in any location creates a hazard not only for those in this vehicle, but other vehicles and pedestrians.

I took my vehicle to the dealership because it would stall out while idling and the warning lights would come on. After restarting the vehicle, it would drive fine. It would stall out in random places, typically at a low speed. Upon arrival at the dealership, they looked for codes and lights (there were none) and attempted to recreate the issue (they were unable to). They checked the stored data and no information was present. The stalling is a safety concern since there is no record of what is causing it, it cannot be recreated, and the vehicle is not providing any information to indicate there is an issue until after it stalls (which is just the dash lights coming on). This is at least the 4th time the vehicle has been in for a similar issue, and the vehicle has no record of what is occurring. There are no error messages showing in the Ford app either.

I took my vehicle into the dealership after identifying that when putting fuel in, the vehicle was prone to stalling after getting fuel (typically when fueling from E). I brought the vehicle to the dealership extremely low on fuel, at which point they were able to recreate the issue and were able to identify an error code. The fact that I had brought the vehicle in at least 8 other times and the vehicle had not shown any lights or any error codes is extremely concerning. They had to replace the purge valve. The vehicle is clearly indicating that this is a worsening condition and it becomes more frequent. The vehicle is stalling more frequently. Why wouldn't the vehicle begin to show error codes and lights when the item STARTS to go bad, rather than in very specific situations and only after an extended period of time? This is absolutely a safety concern - anything that is going to cause a vehicle to stall while in the roadway should trigger a code or lights or error messages when it STARTS to occur, not when it is almost completely expired. By that point, the driver, pedestrians and others may ALSO be expired. It is absolutely not safe, and it is crazy that after going to the dealership 8+ times, them driving and testing the vehicle multiple times, that it doesn't show up as an error code until almost 2 years after the behavior started.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine and coolant warning light illuminated. The contact also noticed white smoke coming from the exhaust. The vehicle was taken to the dealer where it was diagnosed that the EGR valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 26,446.

Transmission failed due to issue with planetary gear. According to the mechanics, this is not a part that can be accessed or maintained by the consumer. Yet the entire transmission is shot because of it. Cost to repair is $12,000. Ford is paying $5,000. Shouldn't they pay more since it's a defective part? I see reports of transmission issues across Ford Edge models.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle shut down. The vehicle was taken to a dealer and the dealer refused to diagnose the vehicle and provided the contact an estimate for the repair. The contact stated the air conditioner and catalytic converter also had failed to operate as designed. The vehicle was then taken to an independent mechanic for the repair. The contact stated that the purge valve and spark plugs were replaced, and an oil change was performed. After the vehicle was repaired, the contact stated while depressing the accelerator pedal the vehicle hesitated to respond. The vehicle was inspected by another independent mechanic at the residence, and it was diagnosed and determined that the spark plugs and ignition coil needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 70,000.

Vehicle started making a repetitive "rubbing" noise and I smelled something burning, but unlike burnt rubber, it was a burning smell I've never encountered before. I was going about 35mph at the time this began. Within about 500ft, I slowed down as I approached an intersection and the vehicle stalled just as I was entering the intersection. There were no warning lights. I put it in park and attempted to restart it a couple times with no luck, then the third time I pressed and held the button, and it took about 4 seconds to start (seemed to struggle). On another occasion, I had just filled up my tank at a gas station, started my car, drove about 10 feet, then the car stalled. This time it restarted without issue. The dealership was unable to duplicate the problem, they were willing to try again after I explained that recall 20S49 sounded similar to the problem I was having, but I didn't end up leaving my car with them because of the cost of the diagnosis and loaner car. I believe my VIN should have been recalled, as there is clearly something wrong, but since it is not in the system as a recall and I don't have the money to troubleshoot it, I am planning to sell the car to Ford, as I cannot, in good conscience, sell to a private buyer when I believe the vehicle may stall. I figure if I sell to Ford, it puts the liability of the defect back in their hands, where it belongs.

My Ford Edge 2019 only has 68,000 miles and I felt it jerking at 30 mph. I checked with Ford, there is no recall. A transmission shop says the whole thing needs to be replaced because Ford uses cheaper parts on the transmission. Total cost will be $8,000. For a car with low miles. Online forums shows a lot of people have the same issues. Can they be forced to recall these?? Or help me pay for mine to be fixed?

In May of 2024 Transmission downshifting hard at 35 mph as slowing down car milage was 67529. Took to dealer who performed diagnostics and verified a transmission problem; inspected fluid which was okay, performed TSB and reprogrammed PCM and reinstalled transmission strategy in module. Repairs done under warranty. Perform adaptive learn and noted it will feel different while driving for next few hundred miles. Six months later in November of 2024 transmission would hesitate, shudder, jerk between 20-40 mph and car mileage was 75937. Took back to dealer who did diagnostics, monitor PIDS and found the torque converter has failed causing shutter and also found the vehicle is flair shifting between gears. Checked fluid level and proper level is in transmission but fluid has meta debris. Dealer Service Representative advised it needs new transmission and would cost $800 or more to fix problem. Warranty expired at 72000 miles. We bought car new and had dealer perform all maintenance procedures and oil changes, etc. as noted in required maintenance schedule. We asked to speak with Service Manager who we saw in her office and we were told we'd need to make an appointment in late December or early January. We got no help from dealer or manufacturer, despite several technical service bulleting available at NHTSA showing transmission problems with 2019 Ford Edge. We finally got rid of the car but would say Ford Edges have definite transmission issues that may indicate a need for recall.

2019 Ford Edge Titanium Rear Lift Gate Glass Shatters. The rear lift gate glass of a 2019 Ford Edge Titanium shattered by simply and normally closing the driver side door without warning or symptoms. There was no impact of any object with the lift gate glass. Rear glass defogging heat was not on at the time. This rendered the vehicle unsafe to drive and cost the owner roughly $1000 to repair. It was not inspected by the manufacturer, but repairs were made by an authorized Ford Dealer. Local news channel ran a news story piece on similar occurrences, so it is believed this is not a random occurrence.

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 60 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The contact stated that upon depressing the accelerator pedal again, the vehicle responded as needed. The contact stated that the failure also occurred while depressing the brake pedal. Additionally, the contact stated that the transmission was downshifting unintendedly while driving. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 54,000.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption. The contact stated that there was a coolant leak. The contact stated that while driving at undisclosed speeds, the engine overheated even though coolant had been added to the vehicle five days prior. The low coolant warning light was illuminated. The contact was able to pull over safely. The contact called the local dealer and was informed that the VIN was not under recall. The vehicle was towed to an independent mechanic, where it was determined that there was no visible coolant leak. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under TSB Number: 19-2346. The failure mileage was approximately 50,000. The VIN was not available.

Engine overheated while driving on the highway. White smoke came out of tailpipe during engine running. Coolant reservoir was empty after I parked the car and turned off the engine. Had to get the car towed to the dealership the next day to get it checked out and was confirmed that coolant got leaked inside the engine.

trans was shuddereing at 112000 miles replaced trans for 8000 dollars at dealership ..new trans has 80000 miles on it and now shuttering when accelerating ..trans needs replaced again..

Cooling intrusion to motor, engine replaced

In 2019 Ford removed the Low gear option from the shifter dial. Customers were forced to manually shift using paddle shifters to access engine braking in steep grade situations. Current Ford TCM programming for 2019 and newer vehicles skips from first to third gear at 4mph, 900-1000 rpm, providing no engine braking ability in speeds below 25 mph when using paddle shifters. My vehicle manual states “SelectShift does not automatically upshift, even if the engine is approaching the RPM limit, unless the accelerator pedal is at full travel.” Despite contradictions to how the Ford owners manual says my car should operate, the dealership says it’s working as intended. I believe this violates NHTSA standard Section S3.1.2 of that states that “[in] vehicles having more than one forward transmission gear ratio, one forward drive position shall provide a greater degree of engine braking than the highest speed transmission ratio at vehicle speeds below 25 miles per hour." Third gear does not provide more engine braking ability than Drive in speeds below 25mph. This is a safety issue which could lead to potential brake failure in long, steep grade situations and provides no engine braking ability.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 40 MPH, the vehicle shuddered. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.

The vehicle is only five years old with only approx. 47,000 miles on it and we had to have the transmission replaced in September 2024. It's primarily used for driving locally but every year we use it to take a vacation but normally don't put more than 400-500 miles on it during the trip. The Ford dealership we had the transmission replaced at stated it was a factory defect yet we never received any notice about any kind of recall and the dealership we bought it from never mentioned anything about it. Having to have the transmission replaced with so few miles seems pretty odd.

The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds, the instrument cluster intermittently turned black. There was no warning light illuminated. Additionally, the contact stated while driving at slow speeds, the vehicle drove roughly. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

Transmission problem. Vehicle shudders while accelerating and cruising at highway speeds. No codes found, torque converter is shuddering between 1-300 rpms while accelerating and while cruising at highway speeds. This could cause catastrophic failure at any second. Reproduced and Confirmed by Ford Dealership. Has not been inspected by anyone else. No warning lamps or messages. 2 weeks prior there was a slight vibration when it shifted while accelerating that happened 3 times. Drove 400+ miles up to Syracuse NY fine. Drove back home and experienced massive shuddering when I was almost home. Dropped off car at local dealership that was thankfully within a few miles.

The Transmision hesitates and jerks while shifting at speeds from 25-40 mph. This is unsafe while pulling into traffic, and causes unnecessary wear on the drivetrain!. I have read about many others who have the same issues, with little help from Ford. We have an appointment at our Ford dealership. No warning lights light up when it acts up.

The contact owns a 2019 Ford Edge. The contact stated that while driving at 70 MPH, the "Engine Coolant Overheating" warning message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed back to the home. The manufacturer was notified of the failure and the contact was informed that there was a recall on the vehicle for the failure(recall unknown); however, the contact's vehicle was not included in the recall. The contact was then referred to the NHTSA Hotline to file a complaint. Upon investigation, the contact discovered that the failure was caused by the engine consuming coolant at a rapid pace. The vehicle had yet to be repaired. The failure mileage was approximately 57,000.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle jerked upon acceleration or deceleration. No warning lights were ever illuminated. The vehicle was taken to a local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 86,000.

2019 Ford Edge has the same 2.0 liter eco boost 240PS that’s currently involved in the class action lawsuit. The problem is that the coolant sleeve is too close to the toy he cylinder and failed causing coolant to enter the engine. I was traveling on the interstate and with no warning the hot engine light came on and engine shut down. The dealer confirmed that the mother need to be replaced with the updated long block that is being put in the 2015 - 2018 Ford Edge and the 2017 - 2019 Fusion/MKZ/Escape and MKC vehicles. The vehicle only has 75000 miles on it and has never towed or been used hard. We had the vehicle for less that 15,000 miles and now have a completely useless vehicle. Ford refuses to admit any fault even with the engine codes being the exact same. The 2019 for edge need to be looked into and included with the class action lawsuit for safety and consumer satisfaction.

The contact owns a 2019 Ford Edge. The contact stated while driving 30-40 MPH and depressing the accelerator pedal, the vehicle jerked and lurched forward. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

engine coolant sucked into motor. Check engine light and temp light came on. Luckly was intown and doing 40 mph. Copy of repair order from dealer uploaded.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the transmission was slipping, and the vehicle struggled to remain in the intended gear. Additionally, while driving at highway speeds, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The vehicle was not repaired. The contact stated that the failure persisted. The vehicle was taken to a certified mechanic who confirmed the transmission failure diagnoses. The transmission was replaced. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 104,000.

My 2019 Ford Edge SEL has 37,000 miles and I keep it maintained regularly. We were 2 miles from our house when a loud blaring signal popped on my dashboard that my coolant was very low and at that point the car started "sputtering". We inched it home and sure enough, the coolant was empty. We've had no leaking on the driveway at any time. We filled the coolant reservoir and the message did not go away. We had it towed to our mechanic the next day and he said the engine needed to be replaced!!!! What? NO WARNING!! Now 2 days prior (which was a Friday), my check engine light came on and I could see a white smoke coming from the exhaust pipe and the car hesitated. After a few minutes, that went away. Drove it to work and back - 4 miles each way. The next day it happened again and again it stopped after a few minutes. I drove it maybe 10 miles after that running errands and then parked it for the day. The following day is when it "died". I received no other message or warning until it was too late. We were told by our mechanic that Ford has had numerous complaints on this engine. It is a Turbo on a 4 cylinder. The Turbo part will eventually overwork the 4 cylinder. Of course it is out of warranty. Now I am spending over $6,000 to replace this engine. Why in the world would Ford even install an engine like this in their vehicles? And why are they not recalling them?????? My husband has always had Ford Trucks and Mustangs - We have always been Ford People. I will never buy another Ford - SO DISAPPOINTED!!!!!

Purge flow valve had replaced by Ford Service on 10/5/24. Car wouldn’t start after getting gas. Check engine light came on. Code was Po496. Currently, upon acceleration @15-20 mph car starts jerking, buck, slipping, very hard to go hill. Took to Ford Service for diagnostic on 10/15/24. Told torque converter shuddering on PIDS. Recommend replacing torque converter @ a cost of $5200. Per, reviewing many complaints on this same model & yr many haven’t had success with just replacing torque converter. It doesn’t fix issue. Transmission had to be replaced. Ford does have a TSB 21-2389 that supersedes TSB 21-2081 out. It states cars with 8F35 transmission may have this issue due to the software in the power train control module. Instructing, to reprogram the PCM & the transmission solenoid strategy. After reviewing all complaints on this issue, this solution does not correct problem. I was also told by Ford service; this wouldn’t fix the issue. From what I’ve read the way this transmission is engineered will likely cause it to always do this. Because Ford Frankensteined the 6F35 (previous models) by inserting 2 gears in between existing ones, the transition from 1-2-3 will never be as fluid as 3-4, 4-5, and so on. Basically what is 1-3 on mine (8F35) is 1-2 on a 6F35. This quite frankly is a terrible transmission & only a matter of time before transmission goes completely out & someone gets killed. This year & model has numerous issues not listed here. Seems like as soon as warranty expires problems start popping up. Some issues pop up before warranty expires. This is getting dangerous & very expensive!

Transmission needs repaired/replaced and car doesn't even have 100,000 miles. It appears to be a known issue and Ford is doing nothing about it

We purchased our 2019 Ford Edge Titanium in March of 2022 with 71K miles on it from a local used car dealer. The vehicle was jerky in the lower speeds (up to 40 mph) - best described as if the transmission did not know what gears to go in, so it would jump back and forth, causing uncontrollable hesitations and accelerations - jumping back and forth between gears. The dealer said this was normal for the newer 10 speed transmissions and that it had to learn each new driver. At that time, there weren't reported issues online about these transmissions, so I accepted the dealers explanation as normal. The jerking and jumping between gears got worse and at 91K miles, the vehicle even stopped going in reverse, which made it even more dangerous. We replaced the transmission with another used transmission (believe 18K miles on it) and that one was even worse with the jerkiness and jumping back and forth, so we replaced it with another used transmission (believe 45K miles on it) which is now having the exact same issues. We have 95K miles on our vehicle and are now needing a 3rd transmission replacement. No safety warning lights came up. While it's a big inconvenience with the vehicle being constantly in repair, the bigger issue is the incredible safety issue with the hesitations and jumping in and out of gears, reverse not working, etc. that can put multiple people's lives in danger when the vehicle is not reacting and performing without hesitation. We have had close calls on crashes due to the transmission hesitations and jerky gear shifting and it distracts us from paying attention to the road, other vehicles, and pedestrians. We encourage anyone from NHTSA to contact us to talk through it, inspect the vehicle, and/or talk with our repair shop about these now common faulty transmissions. If bodily injury occurs due to known faulty transmissions, I would file a significant product liability lawsuit against Ford and the transmission manufacturer for their negligence.

Sept. My car began bucking and jerking really bad. I was at 63,000 miles. I called Ford who said to get it in...the soonest they could get me in was over a month out. I told them it was a serious safety concern because of the jerking and that they were putting my safety at risk making me wait so long driving a car like that. I had to wait. I tried fuel injection cleaner to see if that would help, it didn't. I never had any codes or lights saying anything was wrong. Ford looked at it and drove it and the mechanics understood why I felt unsafe driving it, they said it jerked really bad. I told Ford I was afraid it would jerk and hit someone when leaving a light or cause me to get hit by jerking and pausing while turning. I was in there a few months ago trying to schedule my transmission fluid to be changed and they told me no I needed to come back between 70-75,000 miles. Today they told me that the transmission fluid was black with metal in it. They said I now need a new transmission at $8,333.

The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle jerked and hesitated to respond. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.

Our 2019 Ford Edge SEL has been experiencing a problem related to the driveline where during shifts, the car can buck or jerk and causes harsh shifts. In addition, during a long car ride with children in the car while going steady state down the road, the engine started to rev and the car began to slow down as if the transmission was slipping. The car lost significant power and was forced to pull the car over and stop. I shut the car off and waited about a minute. We then turned the car back on and it seem to work. The dealer diagnoses was the need for a new torque convertor for a repair cost of $4000. This should not be a normal replacement on a car with under 70,000 miles. Looking at Ford Forums, this is EXTREMELY common. This needs to be a recall. This is dangerous and can cause an accident. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 65 MPH with cruise control activated and his two kids in the vehicle, the cruise control inadvertently deactivated and the transmission seemed to have fallen out of gear, and the vehicle started bucking and jerking and then lost motive power and started to decelerate. The contact pulled over off the highway and restarted the vehicle. The contact stated that the failure was an ongoing failure with the transmission. Additionally, the contact stated that the transmission was shifting roughly while changing gears. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the torque converter needed to be replaced. The vehicle was also taken to an independent mechanic and the contact was informed that the transmission needed to be replaced. The contact was advised that a temporary fix would be to flush and refill the transmission fluid. The vehicle was not repaired. The contact referenced TSB 21-2081 as probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

The transmission shifts very harshly from stop and go. It shakes, slips, and shutters while driving. From around 55-60 mph the car shakes and the rpm jumps around like it’s trying shift gears, occasionally the car will jump as if you’re driving on the white bumpy line. When you let off the accelerator the car shakes. When slowing down to stop, the car downshifts very harshly and makes it feel as if you’re slamming on the brakes. I’m not sure what kind of risk this could cause for me or others. Multiple dealers have said that it must be the transmission needing to be replaced. It has not been inspected by a dealer, that’s just what they’ve told me. The only warning light that has appeared a few times is a “drive not available” warning light when shifting into drive, it immediately shifts the car into park when the warning appears. The car started being jumpy and jerky shortly after being purchased in 2022 with 50,000 miles. Reverse also seems to engage harshly causing the car to make a loud pop noise and a slight jolt occurs. The vehicle now has around 78,000 miles.

This is an update to Complaint Number 11619818 filed on 10/15/2024. The engine surging problem referenced in the original report has been resolved per Technical Service Bulletin 21-2389, found on your website and forwarded to a local Ford dealership service department. Thank you for making available to the public these important technical documents! Best Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle seemed to be idling strange. Also seemed jerky while waiting at the stop light. Attempted to accelerate and it was lagging. Once I started driving it seemed better until the "Engine Coolant Over Temperature" alert displayed. The vehicle then started disbursing a white smoke. After pulling over the light went off, however the vehicle continued to jerk forward and was idling strange. Continued to have a lagging effect when attempting to accelerate. The vehicle continued to emit a white smoke. The vehicle was brought to a mechanic who indicated the head gasket and/or engine needed replacement. Had been told be the mechanic they have had several over issues exactly like this one. They also indicated there was a recall and/or possible lawsuit. My VIN came up with no recall which makes no sense considering I am having the same issue that's been reported under the recall.

See attached document for complaint.

The contact owns a 2019 Ford Edge. The contact stated that while driving at low speeds, the vehicle hesitated to respond while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be repaired. The manufacturer was notified of the failure and agreed to partially cover the repair. The vehicle had remained in the possession of the dealer for an extended period. The vehicle was not repaired. The failure mileage was approximately 40,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle downshifted with the transmission speed sensor warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic was provided the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000.

My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact drove the vehicle to the shoulder of the road. The contact raised the hood and performed an inspection. The contact noticed that the coolant reservoir was empty, and the coolant had leaked into the exhaust. In addition, the contact stated that the coolant was burning off the exhaust. The vehicle was towed to the dealer where it was diagnosed with a failed EGR cooler, spark plugs, and an oil change. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 67,035.

Engine: Severe surging at low power settings, especially during engine warm-up. This surging is not related to air conditioner compressor cycling on/off, or turbo lag. Body: Rear hatch "kick to open" feature often activates suddenly without warning and without a deliberate kick motion by operator. This feature cannot be disabled; only the actuator can be disabled using instrument panel menus. This creates a condition where any inadvertent "open" command using any device will unlatch, but not open, the hatch. This can lead to loss of internal security and/or driving with an unlatched hatch. Thank You

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the temperature gauge moved to the "RED zone" and the vehicle nearly stalled while slowing for a traffic light. The contact stated that the failure recurred, and the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that there was coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 35,000.

The contact owns a 2019 Ford Edge. The contact stated that after shifting the gear selector to reverse, the vehicle abruptly lurched backwards. Later, while driving at highway speeds, the vehicle lurched forward while changing gear and while decelerating. Additionally, while depressing the brake pedal to stop, the vehicle lurched forward. The vehicle was taken to the local dealer who discovered metal shavings in the transmission fluid and transmission planetary gears were damaged. The contact was informed that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle began to shake and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that EGR valve had failed, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 43,335.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked abnormally. The vehicle was taken to an independent mechanic where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was taken to a second independent mechanic for a second opinion, where it was diagnosed with torque converter failure. The vehicle was not repaired. In addition, the contact was advised by the independent mechanics not to drive the vehicle because it would be dangerous to do so. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was informed that she would be responsible for the diagnostic test fees. The failure mileage was approximately 42,000.

The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and the vehicle jerked while shifting into gears. No further information was provided. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000(Power Train); however the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 78,000.

The EGR Cooler (K2GZ-9F464-A) on my 2019 Ford Edge Titanum EcoBoost 2L cracked acutely while driving my children to school. No warning lights came on at any point. Once the car was in park, I noticed large amounts of smoke pouring out of the exhaust pipes. I had my children in the car strapped into car seats. Should the car have caught fire my children's lives would have been in jeopardy. Our lives would have also been at risk for injury should my car have completely failed while driving. This part failure has been confirmed by a repair shop. July 09, 2020, there was a TSB by Ford issued for: 2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke from Tailpipe And/Or External Coolant Leak. However, this known failure with TSB information was not dispelled to me (the public) through Ford Pass App or by Ford Corporate or the Ford Dealer, where I purchased the car in 2020. A simple PCM software update would have prevented this issue for occurring. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue occurred on 10/02/2024.

Started experiencing transmission problems including harsh shifting, shuttering, lurching, hesitating, or slowing down when shifting gears at about 80,000 miles. Put myself and child in danger on the freeway. Took the vehicle into the ford dealership repair shop and they are reporting that I need a new transmission. I bought an extended warranty and their rep will be coming out to inspect this week. No warning lights came on.

I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I’ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

Vehicle has bad shifting and LURCHES AT STOPS Transmission. Torque converter, oil cooler all need replaced Problem has been confirmed by both a independent service center and dealership Inspected by dealership Took for inspection because of issue. Ford has informed me there is not a recall on this vehicle and warranty expired in Mar 24, Vehicle has 43, 715 miles and I am being told I have to foot the $7,876.36 repair bill. There is a Ford Technical Service Bulletin - 21-2081 but they say this does not apply to this vehicle.

The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.

My 2019 Ford Edge SEL is having transmission issues that ford knows about, as many customers have the same issue starting between 37K to 60K miles. The transmission is jerky between 1st to 2nd, 2nd to 3rd, and 3rd to 4th gear. It starts from 15mph to 40 mph. No check engine light comes on. Sometimes it doesn't want to shift into the next gear briefly and I don't drive the vehicle hard at all. Vehicle has been taken to Ford for them to say that it needs a software update and possibly a torque converter to be replaced. i have 54K miles on the vehicle and I purchased it used in August of 2022 with 41K miles on it because of the inventory shortage.

Vehicle began shuddering and losing power while driving. Issues are related to automatic transmission gear shifts. Gears seem to be slipping or not shifting correctly. Tachometer is revving without acceleration at times. Check engine and ford app errors indicate powertrain issue. When slowing down, car randomly acted as if the brake had been pushed hard. If I had not been on a road without other vehicles, a crash would have been likely. Car has been taken to local dealer, who had not yet diagnosed, but has already indicated this is a common issue with 2019 edges and will likely be an expensive fix.

Vehicle began shuddering when accelerating from approx. 20 mph to 50 mph several months ago. It was not always consistent at first, but steadily began worsening. Firestone was unable to diagnose. We though maybe dirty fuel system, but fuel injector cleaner made no difference. Took it to Ford dealer and diagnosed as failing torque converter. Upon further research determined that Ford had issued recalls for other models and years but not ours for this part, but I found numerous reports in discussion forums online of this same part failing in our year and model. Part is currently backordered with no ETA and fortunately we have 1 month and approx. 2000 mi remaining of powertrain warranty so it will be covered. However, Ford cannot provide ETA on the part and I have concerns of manufacturing quality for the replacement part we are awaiting as well as concerns for other drivers with the same vehicle. I called Ford customer service and they advised to submit a report to NHTSA and the only way for me to formally submit a complaint directly to Ford is by snail mail to a PO Box. So, I'm submitting this report in hopes an investigation will be opened about this issue and pressure will be applied to Ford to boost inventory of this critical part and begin a recall process.

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. No warning light was illuminated. The contact researched and was made aware of Technical Service Bulletin Number: 21-2389. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.

I purchased a 2019 Ford Edge (ecoboost) with 49,000 miles. At approximately 55,000 miles the transmission began shifting erratically, cause the vehicle to lurch and then arbitrarily stop. I had the transmission fluid drained and replaced and the transmission performance appeared to improve for approximately 6,000 miles. The erratic shifting, lurching and stopping returned. This behavior placed myself and my passengers at extreme risk as the arbitrary changes in speed (and stopping) would occur without notice, while driving in traffic. I brought the car to my mechanic (who is a recently retired Ford service manager). He was able to confirm the problem and directed me to a transmission mechanic with expertise in Ford transmissions. He inspected the transmission and confirmed several defective components in the transmission. He further indicated that after-market upgraded parts have been produced as a result of the prevalence of this issue. The mechanic indicated that the transmission must be rebuilt. No warning lamps were present until the vehicle went into a constant state of erratic shifting, lurching and stopping.

Not only 2017 ford edge have bad torque converter but the 2019 also has same issues

The transmission when slowing down when it down shifts it Jumps so hard fells like engine is going to jump out of hood after this happens it like it is stuck in a higher gear so trans slips then hits real hard have to stop super early to avoid car from rear ending car in front of you

The contact owns a 2019 Ford Edge. The contact stated that on several occasions while accelerating, the vehicle jerked back and forth continually. The vehicle was taken to a dealer where it was diagnosed and determined that the fuel pressure sensor needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the same dealer and then taken to an independent mechanic where it was diagnosed and determined that the turbo charger needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the same dealer, but the failure could not be replicated. The contact stated that on one occasion, while the vehicle was running, the contact entered the residence, and upon returning, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was then towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 90,400.

Ford tells me the Lug nuts on my car's tires have become loose, expanded. My car has only 31k miles. Yet, these faulty parts make it at risk of tires flying off while driving!! Ford wants to charge me to replace their faulty nuts. That's nuts!

Bought the vehicle used in July 2022 with around 80,000 miles. After 2 weeks of owning, vehicle started to shift weird and didn't seem to be driving normal. No warning or codes popped up but called dealership to see if they knew what was going on. Took it in and had them hook it up to their systems and still had no codes. Then after test driving, said that it was the torque converter. They replaced it and the vehicle seemed to drive fine until about 11 or 10 months later. The vehicle started to have similar issues but worse. Misfiring when driving in traffic, transmission seemed like it was skipping gears, was worried it was going to shut off and I was going to loose power steering when on the interstate one time. Called the dealership and was told they couldn't do anything unless I paid at this point. Took it to a small transmission shop and had them check it out. The flushed the whole transmission and said they fluid was terrible and their was metal scapes in the fluid as well. Told me it was best to get rid of it but I still owed too much money on it to do anything. Now a year later, I am back to the same issues. Transmission is causing problems, not shifting into gears properly, shifting very hard, jerking when shifting. Scared to drive it in traffic incase it breaks down or completely blows the transmission. I have found a Ford Forum with over 80 other individuals who are having the same issues and begging Ford to do something about this.

The contact owns a 2019 Ford Edge. The contact noticed that the engine coolant was quickly depleted. There was no warning light illuminated. The failure persisted and the vehicle shuddered while idling with heavy white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic where it was discovered that the long block was damaged. A dealer was notified of the failure and the contact scheduled an appointment for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.

The contact owns a 2019 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle experienced a loss of motive power. The vehicle was taken to the local dealer who diagnosed that the coolant had leaked into the cylinders, and the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 43,000.

Transmission is "bucking and jerking" at low speeds and between 2nd and third gear.... its worse when travelling under 35mph

Failing torque converter and valve body at approx. 91,000 miles and just under 5 years old. When accelerating (at any speed), the vehicle chugs and struggles to speed up. No warning lights or check engine lights came on. Ford initially diagnosed the problem and wanted to replace JUST the torque converter and valve body. Upon bringing it to dedicated transmission shop it was confirmed the torque converter and valve body are failing. It is not yet confirmed if there is any other work needed as they are checking if Ford will even sell them parts to fix the issue. I was told this has become a known and common occurrence with this specific model of transmission, and there is not even a full remedy of the issue with repair, as they won't replace any other parts in the transmission when the torque converter and valve body are replaced - leading to repeat repairs of the same transmission.

The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was parked and fastening the seat belt, the seat belt failed to retract as needed. The failure occurred with front driver’s and passenger’s sides seat belts. The vehicle was taken to a dealer where it was diagnosed that the retracting mechanism had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 87,000.

Transmission is acting up. Erratic shifts. Car stumbles as accelerating. Seems to be a lot of complaints about this. Only fix is a new transmission for a considerable amount of money.

The mechanic that inspected the car after it broke down said that the EcoBoost 2.0 has an issue that the engine cracks or something like that allowing coolant or whatnot to get into the spark plugs. I think I explained that. The car now needs an engine. With 83000 miles. I’m sure this could cause a fire.

The car jerks forward. When gas is initially applied nothing happens then jerks. The car is dangerous when turning while traffic is traveling towards you. It doesn't engage immediately and I'm afraid of going right in front of car. No date specific. It happens at 0 to 40mph

The contact owns a 2019 Ford Edge. The contact stated while driving 60 MPH, the vehicle made an abnormal sound and shuddered. The check engine warning light was illuminated. Additionally, the contact stated while attempting to pull into a parking spot, the vehicle failed to respond while shifting into reverse(R) and into drive(D). The contact stated that after turning off and restarting the vehicle several times, the vehicle jolted while responding. The contact stated that the vehicle later failed to start. The vehicle was towed to the dealer, where the battery was replaced, and the vehicle restarted; however, the dealer informed the contact that the transmission failure persisted. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 118,412.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle sputtered and almost stalled. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the torque converter, valve body, and pump had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 85,000.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle downshifted without a warning light illuminated. The contact was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 62,000.

The ford dealer states the problem is in the slip clutch converter. As I begin driving the vehicle it slips, perks, tac goes up and down, engages and is engages up and down constantly. It never throws a code on this and it is a danger for fear of it quitting in the middle of the hwy. The jerking, slipping, kicking out of and into gear constantly. With no code being thrown on it. It shows no recalls on our car but others it dies. Ford wants us to pay 3,400.00 dollars to fix it when it is a manufacturers problem. We don't have that kind of money. As I read the 296 complaints on the ford edge they are about the same problem and this issue needs to be addressed and paid for by ford. It affects the gas mileage also. It is available for jnspection.All maintenance has been done on vehicle when needed. It affects me, my passengers and other people around me because it can cause pile up and hurt lot of people. The problem has been reproduced at ford. No warning lamps, messages or other symptoms of the problem prior to the failure and it first started about 8 months ago. Was reported to Ford for the problem and nothing was done about it. It was brought into the Ford Dealership and they confirmed it was the clutch slip converter is what it was. Never heard of such. It is getting worse and worse With the slipping and perking and things. What do we do. Ford needs to stand behind their product as I have been a Ford man all my life and now this. I am thinking long and hard about going to chevy.

I HAD TAKEN MY VEHICLE TO MITCHELL SELIG FORD DEALERSHIP FOR A PROBLEM WITH COOLANT BURNING WHITE SMOKE OUT OF MY EXHAUST PIPES. THEY DID A DIAGNOSTIC CHECK AND THEY FOUND THE EGR COOLER LEAKING INTO THE EXHAUST CAUSING ENGINE MISFIRE AND WHITE SMOKE. WHEN I DISCOVERED THE SMOKE I WAS ON THE HIGHWAY AND MY CAR HAD STALLED TWICE IN THE MIDDLE OF TRAFFIC THAT COULD'VE RESULTED IN A HORRIBLE ACCIDENT. LUCKILY NO ONE HIT ME AND I WAS ABLE TO RESTART MY CAR. I HAD TO REFILL MY COOLANT MULTIPLE TIMES TO AVOID MY ENGINE CATCHING ON FIRE.

The contact owns a 2019 Ford Edge. The contact stated that the driver's side door was making an abnormal squeaking sound. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the door needed to be replaced. The dealer informed the contact that rainwater had entered the door and the door’s structure was deteriorating. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 40,000.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated when the vehicle was started, the transmission was bucking. The contact stated that the failure was present when the vehicle was purchased. The contact stated in 2020, an unknown recall repair was completed for the Power Train; however, the failure persisted. The vehicle was taken to the dealer; however, there were no fault codes displayed. The contact was informed that if there were no fault codes displayed, the vehicle could not be properly diagnosed. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving in a low gear, the vehicle was hesitating and driving rough. The vehicle was taken to the local mechanic who discovered that the transmission fluid was black and was burnt. The transmission fluid was flushed and refilled; however, the failure persisted. The transmission was later replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 86,091.

I have a 2019 Ford Edge with about 68,000 miles on it that is having transmission issues. The dealer has said it needs a new torque converter. However, they cannot guarantee it will be covered by the warranty. I am [XXX], and cannot afford this if I end up having to pay for it!! After researching 2019 Ford Edge issues online, I see that there are MANY with the same issue, and that having it repaired does not fix the problem - it will happen again! If the transmission fails while I am driving it will be a huge safety risk for me and drivers around me. It is not shifting correctly, and causing me to not be able to speed up when necessary which puts me and others at risk. There are no warning or engine lights on at this time. This is a known problem and Ford should fix it!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.

This car was built in 2018 not 2029. Coolant is leaking into cylinder of engine. Can cause possible overheating and or engine fire and eventually engine failure. Not exactly sure when it started but its getting worse.

I purchased vehicle 4/11/2023 with 41,000 miles. I started to experience concerns with acceleration periodically and clunking in the rear end prior to warranty ending, ford dealership inspector stated that they didn’t find anything. After 80, 000 miles it occurred more often, shuttering between 2-3rmps. Lack of ability to accelerate was a safety concern. A different Ford Dealership inspector reported torque converter clutch stuck open and circuit.Fluid drained indicating debris and heavy metallic and dark, prior to recommended ford manual service.

The transmission failed - completely out of the blue, unexpectedly without warning.The vehicle has been maintained, oil changes on schedule, all recommended service work up to date. No issues whatsoever prior to this incident. While driving on interstate highway at 75 mph (posted speed limit = 75 mph) in traffic across three lanes, vehicle began shifting gears indiscriminately while engine was revving and simultaneously the vehicle was losing power. Driver changed lanes, put on flashers, pulled over to shoulder of highway. After pulling over, the warning light came on and message said, "shift sys fault," followed by a reference to see manual. We researched the messages using smart phones and looked in manual. We determined the vehicle needed service. After 15-20 min, we restarted the vehicle and drove 23-25 miles to auto shop. We parked the vehicle at the shop. Yes, the vehicle is available for inspection. The independent service technician / owner investigated for 10 days consulting specialist, ran computer software updates for purpose of diagnosis, and determined the transmission needs replaced. He recommended taking the vehicle to the dealership to confirm. We scheduled an appointment at the local dealership, paid diagnostic fee, and received confirmation recommending new transmission. There were NO warning lamps, NO messages, NO indication of problems prior to failure. They first appeared on this drive. Our safety and the safety of others was at risk due to the high speed (our rate of speed and the rate of other vehicles around us at the time). In addition, the immediate loss of power without warning, the engine revving, gear shifting, loss of control etc. We were fortunate we were able to pull over safely, and to proceed at low speed with blinkers.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed and coming to a stop, the vehicle stalled. The vehicle was able to restart; however, the vehicle tugged and jerked. Additionally, the contact stated that the vehicle responded as needed upon depressing the accelerator pedal harder. The contact was able to drive; however, the vehicle was tugging and jerking while driving. The contact stated while pulling into the parking lot of an independent mechanic, the contact saw smoke coming out of the exhaust pipe. The mechanic diagnosed that the exhaust gas had mixed with the coolant system, causing the head gasket failure. The mechanic determined that the head gasket needed to be replaced. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,624.

The contact owns a 2019 Ford Edge. The contact stated while at a complete stop with her 9-months old daughter in the vehicle, the contact heard an abnormal flushing sound. The contact stated that upon inspecting the engine compartment, the contact noticed that the coolant level was significantly low. The contact added coolant to the vehicle. The contact stated that the vehicle made the abnormal flushing sound while driving 3 days later. The contact noticed that the coolant level was low and added coolant to the vehicle. The vehicle was taken to two independent mechanics, where it was diagnosed that there was coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed and determined that there was coolant intrusion in the engine, and the engine needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there would be no assistance with the repair because the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.

See attached document for complaint

2019 Ford Edge Titatnium is experiencing shudder/buck/jerk while driving up to 35 mph as described in Technical Service Bulletin 21-2081. Dealership said it sounds like the same issue but for some reason my VIN is not part of the recall so they will not check without paying. Dealership asked me to contact Ford directly but they could not assist.I believe this is a safety risk as the shudder/jerking is intensifying and I'm afraid it could stall when driving in traffic resulting in bodily injury.No warning lamps or messages or other symptoms prior to start of issue.

Two separate instances where this vehicle (2019 Ford Edge Titanium) completely shut down. The first, unfortunately, was in traffic while navigating a rotary. The second less intense event was in while parking. Eventually, the vehicle did restart and we were able to get it home. This looks to be an extension of a problem Ford thought was fixed -- related to the cannister purge valve (front) remaining stuck open. I say this because a cheap scanner tool revealed code P0496, and we experienced one of the primary symptoms (rough start after filling gas tank).

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 25 MPH or slower, the vehicle was bucking, and the vehicle was jumping. There were no warning lights. The contact stated while driving approximately 20 MPH or faster, the failure ceased. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 30,000.

Car buck and jerks, unexpected low speed and sometimes hi speed, never know what is going to happen when you hit the gas or brake. Ford wants to replace transmission. Car has 55,500 miles, this should be a known defect. Ford refuses to fix under any warranty, This is a very dangerous defect. I have seen many people complain with this same defect.

In May/2024- driving on Xway—“wrench” appeared as warning. I was in rural area & called Ford dealer 2 1/2 hrs away. They confirmed the Ford Pass warning was torque converter. I was told I could drive it home as long as I drive slower, ie: 60 mpg. Took it in to dealer, Trans tech confirmed torque converter @ fault. Replaced it, I drove the car off lot after 3 weeks in the shop. Still felt hesitancy. Took it back, Trans tech said it was the valve body. Replaced, but still hesitating. Tech said fluid may have “particles” in trans fluid. Flushed. Still not driving smoothly per service manager My 2019 Edge has been in Ford dealership since 5/6/24. It is now 7/29/24.

Unable to engage and maintain 1st gear on any grade. The design of the rotary shifter eliminated the 1st from the gear shifter leaving only paddle shifting and Sport mode. While in Sport mode with paddle shifters engaged, the car automatically shifts to 2nd gear at 4mph and around 900-1000 rpm (just above idle). When trying to downshift, the gear just flashes, making me unable to downshift to first gear. This forces the frequent engaging of brakes at steep grades, leading to brake overheating and potential brake failure. The design is a safety issue. First gear is an absolute necessity in certain situations and Ford has disabled my ability to use it.

The torque converter went out at 96,000 miles. The car recently received a transmission fluid change at 72,000 miles. The car began to shake and shift very hard. When the car was parked it would not longer shift or go into neutral.

The contact owns a 2019 Ford Edge. The contact stated while driving on several occasions at speeds below 30 MPH, the vehicle hesitated and lost motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

While driving on a 65 mph road the car quit accelerating and the speed dropped quickly. This unexpected change in speed experienced by a young driver almost caused her to be rear ended and others to have an accident swerving around her. The check engine light came on right as this happened. Dealership replaced EGR Cooler but it did not fix the problem. Vehicle is jerking and shuddering during acceleration.

Torque converter malfunction confirmed through transmission shop. When problem initially presented it would intermittenly lag when pressing the accelerator. That turned into a constant jerk/shudder during driving with it being severely pronounced during any kind of acceleration in any gear. The problem only got worse and did so quickly. On several occasions I experienced enough lag that I was almost hit due to the delay in the car moving. I then had to leave ample time to turn in the event the car didn't engage again. The problem was confirmed through an independent transmission shop and is currently up for repair and a Ford dealership. The symptoms were present for 8 months without the car ever throwing a code. It never indicated needing any service.

Was having some jerking and spudding when starting from a stop until getting above 30mph.No warnings or lights of any kind. Had a rough start one morning and the engine light came on. Took it to a Ford dealer and was told that coolant is leaking into #4 cylinder and we basically need a new engine. No warnings or anything prior to this one time and getting a health check on the Ford App about a Misfire. Miles 103,400

The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the vehicle shuddered and unexpectedly downshifted. There were no warning lights illuminated. The vehicle was taken to a dealer, where it was diagnosed that the torque converter and transmission fluid needed to be replaced. The vehicle was not repaired. The manufacturer was contacted regarding the warranty on the vehicle and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 43,453.

The contact owns a 2019 Ford Edge. The contact stated while stopped at a stop sign the rear driver's side door window inadvertently shattered with no warning. The contact stated her child was located in her child's safety seat in the rear of the vehicle and sustained injury from the shattered glass. The contact stated her child had cuts on her left arm and leg and no medical attention was needed. A police report was not filed as nothing impacted the window. The vehicle was taken to a dealer where the failure cause was not diagnosed and was advised to contact the insurance company. The dealer informed the contact that the vehicle was not included in a recall. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall. The contact also stated that the manufacturer advised her to call NHTSA to file a complaint. The approximate failure mileage was 26,500.

Transmission shifting is rough and jerky. Started at 65k miles, just out of warranty. Regular service has been performed every 30k miles. Numerous people have reported the same issue with no solution or fix from Ford.

My car Continuously jerks while driving. It's like stuttering, I am afraid it will not pick up speed one day while driving and making turns. This is a scary and safety issue as I do not want to be in a position of making a turn and getting hit. I know that I am not the only one complaining about this issue. Please look into all complaints and rectify this problem. Thank you. Sincerely [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission would often shutter and slip when first driving. Between 30-45 mph is when it was most noticeable, and later would do it at higher speeds. Caused very apparent hesitation when accelerating. Took it to the dealership, was told it was the torque converter. After digging around online it seems other owners are having issues at relatively low mileage, and often times more than once, or are told to completely replace the transmission.

Since I bought this vehicle in 2021 (used) it has been making a thud/clunk sound when turning the electronic transmission shifter from either reverse or parking to drive. I am afraid this electronic component is not working as it should and could potentially slip into other gears due to wear and tear. I have already flushed the transmission fluid thinking it could fix the issue but the dealership never reported it to be an issue. It obviously is but none of the Ford service departments from both Florida and Virginia have identified any issues. There are multiple Ford Edge owners that have been reporting this issue but it seems that Ford is trying to hide this as nothing has been done to fix it, nor a recall has been issued for my vehicle.

Transmission failed at 60k miles. Problem persisted. Now looking at service report issued in 2020. Engine stutters and stammers in cold start low gear. Losing coolant as well. Sparks changed throttle body cleaned. Problem still noticeable Car currently in repair shop along with all documents of work done

Car shuts down after fueling, shudders while driving. Read forum https://www.fordforums.com/threads/2019-ford-edge-sel-trans-issues.315266/ Ford needs to own up to issues since ppl are being jeopardized while driving. I am retired, help my elderly parents and young grand children. I can't afford these "fixes" or new vehcile. Need help. 1st time I realized the problem I was pulling out of gas station and stalled in traffic

2019 ford edge sel, while accelerating the vehicle jerks, causing vehicle to slowly accelerate. According to multiple ford dealerships, multiple transmission shops, and ford motor company themselves, there was a manufacturing problem with the welds on the torque converter, which caused the torque converter to come apart and emit metal shavings into the fluid which ended up in the transmission causing it to jerk and hesitate. This I was told was only a problem with the 2019-2021 ford edge sel.

My 2019 Ford Edge is at 90,000 miles. The RPMs between 2-3 have been stuttering any time I try to accelerate up to 40 mph and the car has been jumping as if trying to reach the next RPM. I took it to a Ford Dealership and they stated that it was an internal failure in my transmission (cause unknown) and that the transmission would need to be replaced for $10K.

the transmission is faulty. Shudders at low speed. $4500 to fix at the dealer. Less than 100k miles on it. We have never had a car with transmission problems and looking at message boards we are not alone. The service advisor at the dealership also told us they have a lot of transmission repairs in line to do. Seems like this vehicle should have been recalled.

The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving and while the vehicle was idling, the vehicle was shaking abnormally. The contact stated that on two occasions while driving at slow speeds, there was a burning odor inside the cabin of the vehicle, and an "Engine Overheating - Turn Off Engine" message was displayed. The check engine warning light was illuminated. The vehicle was steered to the side of the road, turned off, and restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the thermostat and the EGR cooler needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,800.

The contact owns a 2019 Ford Edge. The contact stated that the check engine light illuminated, and a code reader was used to determine that the coolant level was low. The coolant level was topped off; however, the failure returned as the temperature gauge indicated that the engine was overheating. Additionally, there was a heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact called the dealer and the manufacturer and was informed that the VIN was not under recall for the failure. The manufacturer referred the contact to the NHTSA Hotline. Upon investigation, the contact determined that coolant intrusion into the engine had caused damages to the engine. The vehicle was not diagnosed or repaired. The failure mileage was approximately 68,000.

Car only has 45,000 miles on it. It is stuttering/ hesitating. No codes and no lights on indicating a problem. Ford dealership said I need a new torque converter for 3000 dollars. I have only had car for two years and only put 6000 miles on it in that time. This part should not be broken already. Car is just over 5 years old meaning no warranty.

Upon starting vehicle has white smoke or steam out of both tailpipes, upon my inspection found radiator reservoir almost empty. Did not drive vehicle.

My vehicle is at 72,000 miles and has issues with bucking, shuttering, and jerking at lower speeds. Was told I would need a new torque converter or possibly new transmission. I have no warning lights. The jerking has become more persistent in the last 3 months.

The vehicle would not accelerate and caused my to bump into a wall. The vehicle is spluttering and the interior filled with chemical smoke caused by a coolant leak and it burning by the motor. the 1.5L vehicles are under an extended warrenty because of the EGR cooler malfunctioning. There was zero coolant in the car. The car illuminated malfunction indicator said powertrain malfunction. My car has 62000 miles on it and is no longer covered by warrenty

My transmission started to shudder with MPH under 40. I mentioned this to the Ford Dealership in Manhattan during an oil change but they said they found no transmission issues. My car just hit 61,800 miles, so the warranty is now over. The shudder started much worse in the past couple of days. I contact the dealership in regards to the Tech Service Bulletin on the NHTSA website from 3/18/2021. I mentioned how I noticed this and no one offered this option while the car was still under warranty. They said that solution will likely not fix the problem and I will need a full transmission replacement. How does Ford not know this is an incredibly common issue? There is no chance this car can maintain a speed or accelerate properly with the model years 2019-2021. This is a safety issue, not just a company taking advantage of consumers.

At 45,494 miles, the vehicle exhibited rough idle at full stop. Further identified white smoke from the exhaust and a burning smell. No warning light displayed. Had the vehicle towed to a Ford dealership for diagnostics. Diagnostics didn't identify any error codes and there are still no warning lights. The diagnosis indicates coolant intrusion from a leaking head gasket into all cylinders. The recommended resolution is an engine replacement. This vehicle is only 8 months out of the 60 month 50,000 mile power train warranty.

relatively new car, 77,000 miles, out of warranty. temperature warning light came on. Taken to dealer. Exhaust Gas Recirculation (EGR) Cooler was leaking coolant. no puddle or evidence of a leak was apparent in parking area. EGR was replaced three weeks ago. Check engine light came on. Dealer reset warning light. light returned during a vacation trip. upon return, white smoke was noticed from exhaust. Dealer diagnosed that evidence of coolant damage was present in two cylinders. Dealer recommended that Engine be replaced. Internet research revealed many discussions about EGR Coolers leaking engine coolant into the engine intake. It was also noted that other ford makes and models in the build date timeframe have had recalls concerning coolant leaking into the engine. No current recall on Ford Edges. Ford opened a case and is investigating further with the dealer service department.

My car at 90,000 miles started jerking while driving and has stalled. The dealership said I need a new torque converter or transmission. This can fail while driving, stalling out on the road. The dealership inspected the car. No lights or warnings at all.

I, as well as MANY other ford edge owners are having to spend thousands to replace the torque converter that is KNOWN for giving up at any point after 85k miles. For the last 6 months my car has suddered hard when accelerating usually between 30 and 50 mph. No lights come on. No codes have been able to be pulled. After 6 months, I leave my house for work and my engine light immediately comes on stating the car is having powertrain issues leaning towards the torque converter. The shuddering has been an ongoing issue and no one has been able to diagnose it until now. Now I will have to pay thousands just to get this fixed.

My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle lost motive power and started jerking violently. The vehicle was pulled into a parking space and inspected. The vehicle was restarted but the transmission failed to shift as needed for the vehicle to accelerate as intended. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.

The transmission is shuttering and jerking at lower speeds when shifting. Feels unsafe when jerks into gear. It happens everyday it is driven. Took to dealer to reprogram pcm as stated in service bulletin but is as bad if not worse new. No warning lamps.

I took my 2019 Ford Edge Titanium in for an oil change and tire rotation. Ford would not do a tire rotation because of the swollen lug nuts. What? 5000 miles earlier I brought the vehicle in, and Nothing was said about swollen lug nuts at that time. I was told that I would have to purchase 20 new ones for 200.00. I could purchase the Ford brand or an aftermarket brand. There is no guarantee that the lug nuts may not have to be purchased again because of this issue. If this is a true safety issue, this is on you, Ford! Keep your customers safe and have a RECALL on lug nuts and not make me pay for your mistake!

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle briefly shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2081. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 59,000.

Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.

The contact owns a 2019 Ford Edge. The contact stated that while driving at approximately 30 MPH, the vehicle hesitated to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs; however, the failure persisted, and the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 74,000.

The contact owns a 2019 Ford Edge. The contact stated that when accelerating from idle at a stop light, the transmission began to buck and surge forward as there was a hesitation to accelerate. The failure occurs mostly between 1st and 2nd gear. Once the vehicle reaches speeds of 30 MPH or more while in 3rd gear the failure no longer occurs. There were no warning lights. The failure had become more persistent. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure however they had not received a returned call as of yet. The failure mileage was 79,000.

I am having trouble with my car jerking when accelerating between 30 and 50 mph. I originally began to have trouble with my 2019 Ford Edge on 5/13/22. On this date, the car began to overheat and I ended up having to incur the expense of not only having the car towed; but also of retrieving the car as the closest Ford dealership at the time was 5 hours away from my home. In this instance, the car was repaired under warranty and a code of TSB 20-2234. Shortly after the repair, I noticed that my car's wifi was no longer working; and, when I inquired I was told that there would be a $400 diagnostic fee. Furthermore, after about 6 months I noticed that the car would begin to jerk when accelerating. There were no console warnings, just an irregularity when driving. I took it back to the dealership on 8-28-2023 for the acceleration issue. I was given a rental car while they reviewed the issue. The repair cost me $600. After about 6 months, the issue returned and persisted. Until I finally turned the car in on 5-1-2024. After 26 days, I was given an estimate of more than $4,000 for diagnostic services and repairs. I trusted Ford Motor Company so I did everything to be a good client, pay my bill and retrieve my car as quickly as possible. I turned in the rental car on 5/27/24 and was able to pay my bill but 6/7/24. And not 24 hours later, I have the same jerking issue. It occurs when the car is accelerating between 30mph and 50mph; especially when going uphill. I have followed all factory requested specs and have had it serviced regularly. Clearly, there is an issue with this automobile.

Transmission jerks and acts as if it doesn't want to shift into place at speeds between 20-40 MPH. As per Fords protocol had the PCM reprogrammed, but that has not helped. I am being told it is the torque converter, possibly the transmission itself. Apparently this is a common and costly issue with this transmission.

We purchased a 2019 Ford Edge Titanium from Car Max. It is 5 years old with only 60k miles. While idling, the engine was bogging and running rough. In addition, a foul smell like firework smoke was coming from the vents. After bringing it to a repair pal certified mechanic, they diagnosed that coolant was leaking into cylinder 2, and we would need a new engine to rectify the issue. The 2019 Ford Edge we purchased was assemble in October 2018, as the 5 year warranty expired in October of 2023. It is experiencing the EXACT SAME problem as all earlier models that were part of the Ford recall. Consequently, we are experience emotional distress in rectifying this issue since the 2019 model year was not covered under the recall bulletin.

transmission jerks at 15 mph to 45 mph

I have a 2019 Ford Edge Se with just over 64,000 miles on it. For the past few months the car has not been driving smoothly. When the issue first started I took the car to the dealership where it was purchased brand new. They had a 2 month waiting list for the car to be looked at. Now the car is out of warranty by less then 300 miles. The dealership has had my car for over a week to look at it. After many calls and text with the service department they will begin work this week. The issue with the Car is it jerks when switching gears most of the time. Mostly noticed between 2nd & 3rd AND 3rd & 4th gears. The car isn't throwing any code and no warning lights are on and up to date on oil changes and has brand new tires. The car is very well maintained and the Ford app says it's in excellent condition. Even though it's not. Ford diagnosed I need a new torque converter. 4,714.38 later. I was reading on line this is a common problem with this make, model, and mileage and Ford hasn't done anything about the. The service department acted surprised. I have only driven ford's I have a [XXX] husband and a young child who also ride in this car everyday. Something needs to be done. This is the website with the same issues [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle shuddered, lunged forward, and stalled. There was no warning light illuminated. The contact was able to restart the vehicle. The contact stated that the failure had been recurring. Additionally, the contact stated that there was white smoke coming out of the exhaust pipe while starting and driving the vehicle. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the coolant system needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 51,000.

Transmission failure- misdiagnosed 5x, twice diagnosed as failed torque converter. Causes safety issues on the road when driving speeds 20-40mph. The problem has been reproduced and confirmed by Ford dealership. Ford Motor Co is aware of the issues which resulted in the need for an entire transmission replacement. No warning lights appeared, the drive style changed drastically with severe shuddering from 20-30mph and then increasing from 20-40mph as time went on. Ford replaced the torque converter once, and the issue came back within 13 months of a brand new torque converter.

Vehicle is a 2019 Ford Edge SEL Ecoboost. Service Engine light illuminated. Trouble code (DTC) reported is P0741 indicating the Torque Converter is stuck. Online research indicated this is a commonly reported problem described in Ford SSM 49345. This was confirmed by a local transmission specialist (AAMCO). My vehicle is low miles (42k) but 4 months out of the 5 year powertrain warranty. The problem has not yet been repaired. [XXX] Left unrepaired, the issue can cause a full transmission failure. If driving at high speeds when such a failure is detected the car can go into "limp mode" (a sudden slow down of max speed) which could be dangerous to the driver and other motorists during highway driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving on several occasions, while the transmission was shifting gear the vehicle was jerking. Additionally, the contact stated that while driving on several occasions the vehicle was jerking and the transmission was shifting hard. The transmission warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

2019 ford edge sel ecoboost 2.0L. Studders when accelerating. Only 90k miles on it and needs a new transmission and torc converter. There are thousands of edges with this problem make for fix it.

My vehicle lurches forward at takeoff, up shifts and downshifts hard around 40mph, and occasionally slips when shifting at higher speed. Hundreds of others are experiencing the same issue, and not having it repaired due to cost. Vehicle is at 89k miles, and does is unwilling to work with consumers.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle started shuddering and jerking abnormally. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact was advised that the replaced spark plugs might be defective and that the power train control module needed to be updated. The contact stated that an appointment was scheduled with a local dealer to diagnose the vehicle and confirm the information. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline. The failure mileage was approximately 64,000.

The options above were not exact for my vehicle issue. But here is the letter i am mailing to FORD. [XXX]. [XXX], Queen Creek, AZ 85142May 20, 2024 RE: 2019 FORD EDGE VIN 2FMPK3K90K[XXX] with 60K miles in 12/2023 Ford Motor Company Customer Relationship CenterTo P.O. Box 6248 Dearborn, MI 48126 We've purchased several used Fords growing up and loved them and found them to be reliable like your Commercials and Mission Statements claims: Ford Motor Company's mission statement is "to help build a better world where people can move freely and pursue their dreams". The company's core values are "put people first", "do the right thing", "create tomorrow", "play to win", "be curious", "built Ford tough", and "one Ford". So we decided to purchase our very first BRAND NEW Ford Edge vehicle on [XXX] at Ford Auto Nation, not knowing we were sold a lemon. We do all necessary maintenance to all vehicles to avoid costly expenses. We started noticing some shuddering and took the vehicle to FORD but they wanted $200 for diagnosis and would not apply to repairs. Upon taking the vehicle to 2 local Auto Repair Shops on 12/2023 to 01/2024 they used the computerized diagnostic tool/On-Board Diagnostics (OBD) system and could not collect any data from sensors and stating Zero Trouble Codes (DTCs) were generated. 1 mechanic recommended we change spark plugs and do other maintenance for $350 that would be used for later repairs Unfortunately issue remains. They wanted to hold on to the car for another week to do further inspections. Instead, I chose to take to FORD. [XXX] FORD charges $200 for Diagnose (Receipt Attached) and does not apply to the repairs. After the 1st week without any status update via several texts and calls, and not getting any updates. I was finally advised that the Transmission was shot and expected to pay $7K. My heart fell. How can a 5 year old vehicle with 60K miles h INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was idling rough while driving, and the vehicle stalled. There were no warning lights illuminated. There was an abnormal antifreeze odor. The contact became aware there was no coolant in the coolant reservoir. The vehicle was taken to the local dealer, where it was diagnosed that the engine was cracked. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 62,800.

The Drivers side seat belt gets stuck and is impossible to get out. It started out intermitten but has now gotten to the point where we have to driver without a seatbelt as it will not come out no matter what you do. This is a huge safety hazard. I am now getting a quote to get this fixed.

Between speeds of 20 miles per hour and 40 miles per hour , the car shudders and shakes. The Ford dealership has admitted that there is an issue with the transmission such that it will need to be replaced, and they have seen this same problem in multiple vehicles of same make, model and year. Although there has apparently been an internal Technical Service Bulletin related to this issue; the vehicle has not been recalled for this issue even though the recommended software fix from the bulletin does not work.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 10 - 40 MPH, the vehicle was shuddering and there was a grinding sound while turning to the left or the right. The contact was informed by his wife that the Auto START/STOP was not functioning properly, and while the vehicle was stopped, the vehicle remained running. The dealer was not contacted. The contact discovered Technical Service Bulletin: 21-2389; however, the vehicle was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 51,000.

my 2019 Ford Edge EcoBoost has 51,000 miles and when shifting gears the car starts to jerk. The dealership did a reprogram on this issue and now it is even worse. I am not sure what is going on with these vehicles but this seems to be a known problem where they are replacing transmissions and torque converters and it does not fix the problem.

shudder/buck/jerk while driving up to 35 mph i do see there is a service bulletin online regrading the matter https://static.nhtsa.gov/odi/tsbs/2021/MC-10189788-0001.pdf

My Edge has 90k miles. Slightly stutters and bucks while driving slow. Ford service did a transmission update but it did not fix the problem. They said I need a new torque converter. I was just reading other owners saying they also need new converters.

The contact's friend owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle would shut off without warning. Upon restart of the vehicle, the temperature gauge indicated that the engine was hot(H). Upon inspection, it was discovered that the coolant reservoir was almost empty. The contact stated that coolant was frequently added to the coolant reservoir due to the recurring failure. Upon further inspection, the contact discovered that coolant was leaking into an engine cylinder, causing heavy white smoke to come from the exhaust pipe. A dealer was notified of the failure and the contact was instructed to take the vehicle to the dealer for a diagnostic test. The contact was then referred to the manufacturer who referred the contact to the NHTSA Hotline. The dealer and manufacturer stated there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 40,000.

Vehicle started shuddering at acceleration between 15-40 mph. Ford dealer diagnosed the torque converter needs replaced. No warning lights. Struggling to accelerate is dangerous on the road with traffic.

My car seemed like it was losing power as I was driving many times - I had concerns and took it in and they mentioned I either needed an entire transmission or the torque converter part needed to be replaced. There are MANY of the Ford Edges ranging in years close to mine that have this recall; however mine is not included. When I spoke with Ford they mentioned they wouldn't pay for it, but I fear it's a safety concern for myself and many others from my research in this predicament. This is thousands of dollars that I am not able to afford and it seems like a 5 year old car shouldn't need a new transmission. It definitely feels unsafe and unjust.

Torque converter slip requiring a new transmission confirmed by an independent service center and third party warranty company. There were no warning lights. It's a 2019 Ford Edge with 45,000 miles. This is a KNOWN issue with these year/make/models and Ford should be required to do something about it.

Around 60-65k miles started jerking between 20-40 mph. Dealer says it needs new transmission and rear differential. On [XXX] seeing many other people with same car same year similar mileage same issues. Recall from several years ago food not appear to solve the problem. Being quoted over $12k to repair by Miracle Ford of Gallatin, TN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Loss of power on take off, Shudder and hesitation randomly at times hesitated enough to be a concern when taking off.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the coolant malfunction warning light illuminated, and the vehicle started shaking uncontrollably. The contact was able to pull into a parking garage and parked the vehicle. The contact attempted to start the vehicle later the same day, and the vehicle started shaking again. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket and an unrepairable engine. The contact stated that the vehicle was towed back to the residence. The contact called the dealer and was informed to bring the vehicle to the dealer. The vehicle was towed to the dealer, and it was confirmed that the head gasket was blown. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 61,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at approximately 75 MPH, the rear toe link became loosened and nearly caused a crash. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the rear toe link needed to be replaced. The part was ordered; however, the vehicle was not yet repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was 172,000.

Detailed account: After my morning commute, the car started sounding like it was idleing hard with a strange smell. It didn't smell like buring oil or plastic/rubber. Midday, I went to a store 1/2 mile from my work. There was little noticable sound upon starting. I pulled into the parking lot, when I shifted into reverse to park, the car shut off. There were no warning lights on the dash. I shifted to park, then turned the car back on and parked. There was smoke coming from one of the tail pipes that lasted several minutes after shut-off. After 30 min, I turned on the car and shifted into reverse to leave the parking spot. The car shut off and the brakes were not responsive as rolled slightly down an incline. Again no warning lights, so I returned to my workplace and finished my day. We contacted a mechanic and scheduled an appointment as soon as they could get us in. Following the workday, I began the drive to my child's school (approx 3 miles city). Within 1 mile, the check engine light came on and the car shut off when I came to a complete stop at a light. I shifted to park then turned it back on when the light turned green. It shut off again when someone entered my lane and I had to come to a complete stop. Once again turned back on, and limped it to my son's school because I had to get to my child before the end of pickup time (my husband would not have made it in time if I had pulled over where I was). I tried to avoid making a complete stop but had to proceed through two 4 way stops, when the vehicle shut off again. I made it to the school where I could safely leave it and wait for it to be towed. Malfunction: Engine shut-off, lack of powered brack due to car shutting off Safety Risk: extended stopping time in the middle of the road due to time needed to turn car back on Problem has been confirmed by mechanic shop, internet research, and a friend in Ford service department as known issue (design flaw) of corrosion due to coolant intrusion. No recall.

The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds under 45 MPH, the vehicle hesitated and jerked intermittently. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.

The car will shuttle between 1700-2500 RPMs while in low gears. In reviewing online (NHTSA) it should be a software update. I went to get the update for $400. After the update was applied the service center stated the software update did nothing. From the service center: The issue is internal. With the updates it did not chance the outcome, the transmission would need to be replaced to fix the concern. The quoted me the replacement transmission and cooler at just shy of $10k. This car is barely worth that in good working condition. The car drives, it just shutters, I would not drive it more than 10 miles. There are no warning lights. The ECG was recently replaced $1500 and the Ford facility did nothing to fix the transmission. I have called three facilities in my area, and ALL OF THEM say there is a 3-4 week timeline just to assess the problem. I had to take it to a transmission specialist to assess. Ford is avoiding this problem. How many 2019 Ford Edge owners need to report this issue so that something can be done?

The contact owns a 2019 Ford Edge The contact stated while driving approximately 30 MPH, there was an abnormal shuddering coming from the transmission. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was currently being diagnosed. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was notified of the failure and was referred to NHSTA Hotline for further assistance. The failure mileage was approximately 85,000.

Powertrain Malfunction/Reduced Power Several Repairs and full module replacement it is still not repaired. FORD keeps trying and charging me for new things but is unable to find a permanent solution.

UNKNOWN My SUV started to shudder. I brought it to a mechanic, and he started that while preforming a transmission flush, a bunch of black gunk came out. He advised us that the transmission needed to be replaced or rebuilt. Ford needs to issue a recall on all 2019 Ford Edge’s. I’m worried it will blow up or cause an accident while I’m driving it.

Transmission Components Failing. Ford said Torque Converter and Valve Body Failing Car shuddering when accelerating and gear change Been reported by dealer No warning lights or signals given

In June of 2023 the car was sputtering in 2-3 gear. It went in to replace the torque converter. This was replaced and 10 months later the transmission goes out. I believe that the transmission when out due to the torque converter going out. At the time of the torque converter was replaced the car was still under warranty. I believe Ford is responsible as regularly scheduled maintenance was performed per there maintenance schedule, and at their dealership.

There is transmission issues with shift i between upshifting especially at lower speeds. looking this up seems to be an inherent problem with Ford 8 spd transmissions

At approximately 61,000 miles, car would hesitate and sputter while driving. No warning lights appeared on dashboard to indicate any issues. I took the car Ford for inspection, and was told by Ford that I needed a new torque convertor. I had the dealership complete repairs at a considerable cost.

I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!

The cars transmission shudders when traveling between gears 2 through 4 and then it’s not as noticeable at highway speeds.

The contact owns a 2019 Ford Edge equipped with Pirelli Tires, Tire Line: Scorpion Verde Offseason, Tire Size: 245/50/R20, DOT Number: UNKCR7290519. The contact stated that the vehicle was taken to the dealer; however, the dealer was unable to remove the wheels. The contact was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was notified of the failure and a case was opened. The failure mileage was 19,100.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly jerked before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, requiring the torque converter to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.

The contact owns a 2019 Ford Edge. The contact stated that the heater was no longer operable. Additionally, the contact stated that the vehicle experienced excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the cylinders. The mechanic determined that the failure was related to an unknown Ford TSB, and the engine might need to be replaced. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall and the vehicle was out of warranty. The failure mileage was approximately 66,000.

The contact owns a 2019 Ford Edge. The contact stated that the message "Service Four-wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the failure was due to corroded wiring. An unknown repair was performed, and the message was no longer displayed. Additionally, the contact stated while driving 40-50 MPH, the transmission was skipping gears, and the vehicle was lurching forward. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.

The contact owns a 2019 Ford Edge. The contact stated that the air bag and the seat belt warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear passenger's side seat belt was defective. The dealer was notified of the failure and advised the contact to the take the vehicle to their location for diagnostic testing and repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

See attached document for complaint

The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle jerked twice and lost motive power. The accelerator pedal was depressed and went to the floorboard; however, the vehicle failed to accelerate. The transmission warning light was illuminated. The vehicle coasted to a parking lot was shut off, and restarted, but failed to move while the transmission was shifted into reverse (R) and drive (D). The vehicle was towed to Firestone, where it was diagnosed that the transmission was faulty. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 118,625.

After 60k miles the vehicle shifts so hard it jerks when getting off the highway and also in town. The vehicle was purchased brand new. The vehicle was looked at by the dealership who was able to reproduce the issue. They advised that an update to the software was needed and the transmission would need replaced. Took for a 2nd opinion, at a transmission specialist, they were unable to reproduce the issue (after the software update) and advised that they did not feel comfortable replacing the transmission when they are unable to reproduce the issue. The issue mainly happens coming off highway to driving in city when going from 70mph to 30mph or going up hill from a stop. There are no warning lights that come on for this issue. This issue was observed by multiple family members. It appears as though this is not the first 2019 Ford Edge with the issue. There is a whole thread about this specific issue on [XXX] , where it was suggested to put in a complaint here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 20 MPH, he observed smoke coming from the exhaust pipe with an abnormal burning odor. The vehicle was taken to a dealer where it was diagnosed that coolant intrusion had caused the engine to become blown and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage is 60,223.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and provided the contact with an estimate for the repair. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.

I took my vehicle in for oil change and tire rotation and was told that the tire rotation could not be done due to “swelled lug nuts”.

My vehicle shudders, bucks, and jerk switching gears at slow speed.

The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk

The vehicle bucks and hesitates when shifting into and out of lower gears. Likely the torque converter. Merging into a busy highway and attempting to accelerate but not actually gaining speed leaves you as a sitting duck to be hit by another driver. Likewise, coming to a stop at a traffic light is jerky and sudden instead of gradual and smooth, opening the door to potentially being rear-ended

I was driving on the freeway when an engine overheating warning light came on. I exited the freeway at the nearest exit and my vehicle lost power and white smoke was coming from the exhaust. My vehicle was towed to the nearest Ford dealership. Upon inspection, they discovered coolant was leaking into the exhaust and they repaired it pursuant to TSB 20-2234. This is a known issue to Ford as they have had many complaints of this same issue with all of the Ford models with the Ecoboost engine. They have offered full coverage for repairs of other models but not my vehicle. This issue could have caused a vehicle fire.

The contact called on behalf of his father-in-law who owns a 2019 Ford Edge. The contact stated that while the vehicle was being driven at an undisclosed speed, the vehicle shuddered and jerked. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Numbers: 21-2081 and 21-2389. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918.

The contact owns a 2019 Ford Edge. The contact stated that while his daughter was occupying the front seat and using the front passenger's side seat belt, the seat belt became snagged on an unknown object and swayed apart. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.

CEL light came on while at a stop light. Called my Ford dealership while I was at the light and made an appointment to bring my car in. Light went off after a couple of stops but I still took my car in as it had started to idle a little rough like it might want to stall. At first, service thought just new spark plugs were needed, but after installing them they noticed white smoke coming out of the tail pipe. Upon further inspection they saw there was coolant leaking into the engine through the head gasket and I needed either a new head gasket or a new engine. Car had 79724 mile on it, always been service on time at the Ford dealership, had just had it serviced November 8th and had them do the fuel induction service that they recommended. The car could have caught on fire, or stalled out while I was driving it. It is a good thing I took it in even though the CEL had gone off. This appears to be a known problem with the Ford Eco Boost engines and I see numerous complaints for this exact problem. I have had no accidents in this car and always serviced it at Ford.

The car began sputtering and shaking between 20-30 miles and 60-80 miles December 2023 around 65.000 miles. After taking it to a local repair shop and trying a fuel system flush, changing spark plugs and ignition coil, it was determined that the transmission failed. I took it to the dealership where I purchased the vehicle and was once again told that the transmission needed to replaced. I was also told that I should stop driving it because it could fail while driving. I bought the car brand new, took it to the dealer for all the recommended maintenance, and the transmission needs to be replaced on a four year old car with only 66,000 miles on it. The only warning was the sputtering whild driving. I called Ford and was told there was nothing they could do about it. I was told that when I fixed it to hold on to my receipt in the event Ford issues a recall.

The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.

The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the maintenance warning light illuminated, and the vehicle was shaking. The contact drove the vehicle to his intended destination. The contact parked the vehicle and turned the vehicle off. The contact restarted the vehicle and noticed that the wrench warning light was off. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The contact continued to drive, and the wrench warning light illuminated. The vehicle was taken to the dealer for a scheduled service appointment. The contact stated that after the service appointment was completed, the contact started the vehicle, and the maintenance warning light was off. The contact stated that two days later, while driving, the check engine warning light illuminated. The contact called the dealer and informed the dealer of the failure. However, the contact was advised that the check engine warning light was illuminated due to a possible failed powertrain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,500.

My transmission went out and the dealership charges 8,800 to repair. I don't have that kind of money. My car has less than 100,000 and i can't believe my transmission went out. This is un heard of. I just want to see what can be done about this

The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving over 35 MPH, the vehicle started to shake non-stop. The contact believed that the failure was associated with NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was taken to a dealer where it was diagnosed that a software update was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.

When decelerating on an interstate offramp we felt/heard a hard down shift. When we accelerated form a dead stop there was a scraping sound. Reaching a parking lot we attempted to shift to park at which time we received a short message, the shift knob vibrated and the vehicle would not shift to park. After a second attempt the vehicle did shift and I was able to turn it off. After calling the Dealer we attempted to return home (<5 miles), the transmission would not shift into park. After turning the vehicle off and back on it would and we were able to drive home with the scraping sound noted in low gear. Vehicle was towed to dealer where it was determined the transmission (8F35) had free metal in it (no source determination) indicating a catastrophic failure and replacement was required. I am concerned that if such a failure occurred at high-speed loss of control could result in a serious accident with property damage and physical injury from a collision. The vehicle had under 100,000 so the transmission should not have failed in this time period. Cost of repair was $8,584. It is my understanding this is a new model (8F35) transmission and research identifies other incidences of the transmission failing between 60,000 and 100,000 miles. When asked, Ford refuses to admit there is any design flaw in the transmission or offer corrective action.

The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was at the dealer being serviced, the contact was informed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,982.

The contact owns a 2019 Ford Edge. The contact stated while reversing and depressing the accelerator pedal, the vehicle was sluggish and there was a delay while responding. A message indicating a gear failure was displayed. Additionally, the contact stated that the vehicle failed to respond while shifting into drive(D). The vehicle was pushed into the driveway. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where it was test driven. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.

I started experiencing problems with my 2019 ford edge jerking when changing gears and over a few weeks it got worse. The jerking starts no matter what gear and no matter the speed, once you begin to accelerate or slow down and pick up speed the car has a horrible series of jerks! I took the car to a body shop and they told me it was the transmission so I scheduled an appointment with a transmission specialist well they told me it wasn’t the transmission because no codes come up in the computer. Well I was still experiencing problems with my car driving so I went to the ford dealership and they had me to come back over two days because they were unsure of the problem since the computer didn’t give a code. Finally the service manager tells me it’s the torque converter and will cost $3225 but Ford does not have any torque converters available and they are in a nationwide background free with no eta on when they will manufacture anymore! Not even Autozone or auto part stores have this torque converter! So I have to either replace my whole transmission or buy a new car! My car is not old and still have a significant amount on my car loan so it makes trading it in super hard! This is unacceptable! So I’m supposed to ride around with my car not only not switching gears correctly but the more I drive it the more I risk the transmission locking up on me in the middle of the highway and Ford has no fix for a problem that they created! This is absolutely unacceptable!!!! There should be a recall on this part as there are several forums online of people with 2019 ford edge with the EXACT same problem and in the same bind of not being able to find the piece to fix their cars!! Please help!

The contact owns a 2019 Ford Edge. The contact stated that while attempting to accelerate at speeds under 30 MPH, the vehicle would shudder, shake, and vibrate. The vehicle was taken to the local dealer who diagnosed that the transmission torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 88,000.

Vehicle began shuddering and jerking under acceleration around 95k miles. In some cases the vehicle will stall out when accelerating which makes left turns and merging dangerous. Vehicle was diagnosed as having a failing torque converter. Cost to replace was quoted over $3,000. The 2017-18 models were recalled for this issue but not the 2019 models despite having the same engine and transmission.

The contact owns a 2019 Ford Edge. The contact stated while driving 65 MPH, the engine overheating warning light illuminated. The contact stated that the failure occurred while driving on the highway, and the contact took the next exit and exited the highway. The contact stated that while at the stop light, the vehicle jerked, and the contact became aware of an abnormal sound coming from the engine compartment. The contact drove to an Advanced Auto Parts parking lot and allowed the engine to cool off. The contact stated that after the engine had cooled down, the coolant level was checked, and was below the minimum level. However, the contact stated that there was no indication that the coolant was low and no evidence of a leak. The contact refilled the coolant reservoir. The contact started the vehicle, and there was heavy white smoke coming from the exhaust pipes. Additionally, the contact stated that there was an abnormal odor coming from the exhaust pipe. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 63,000.

The contact's son owns a 2019 Ford Edge. The contact stated while his son was driving 15-20 MPH, the vehicle was jerking. There was no warning light illuminated. The contact stated that the vehicle responded as needed while exceeding 20 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, who inspected the vehicle. The mechanic informed the contact that there were metal shavings in the transmission fluid. The mechanic determined that the transmission needed to be replaced or rebuilt. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

The contact owns a 2019 Ford Edge. The contact stated that while her husband was driving at an undisclosed speed, the vehicle jerked erratically. Additionally, the contact stated that the vehicle was not accelerating as intended. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 64,000.

The first, second and third gears are not fun

Ford dealership told me my 2019 Ford Edge has swollen lug nuts. It would cost me $197.00 to have them replaced. Vehicle has almost 61,000 miles. Declined to have them replaced because the service department removed one lug nut and it looked very good.

The torque converter failed at 62,050 miles. It is currently at the dealer and unable to be repaired to to the part being on national backorder. So it should be able to be inspected on demand as of the submission of this form until an unknown amount of time before the part is available. This failure put others on the road at risk as well as me and my family because of a sudden inability to accelerate. This caused other drivers to have to slam on their brakes to avoid hitting us because we weren't able to move out of the way in time. The Ford dealership has confirmed the torque converter is the failure. The vehicle has been inspected by a Ford technician but the torque converter unit has not been removed yet to my knowledge as we're awaiting a new part before being able to do so. There was no indication that a problem was going to occur or had occurred after the fact.

August 2023, my vehicle started making slight jerking motions when accelerating. I thought it shouldn’t be anything serious especially since the vehicle warning lights did not alarm. The Ford App health status for my vehicle report showed no issues. After a month of continuous weird jerking, I took the vehicle to a Ford dealership service department in walnut creek. In Sept 2023, the transmission was diagnosed to need replacement due to the torque converter. My vehicle mileage was 64,613 miles at the time of inspection by the dealership. This is way too soon for a transmission to need a repair without any warning. I believe the transmission is faulty especially since I have low wear and tear on this 2019 Ford Edge. It was purchased brand new and has not had any issue or system failure warning. The only reason I discovered this major problem is due to the odd jerking motions while driving.

Infotainment system blacked out while driving and then began showing rear camera intermittently while driving. SB issued suggests this issue requires AIN software update. Dealer says SYNC module, TCU and rear camera need to be replaced. Seems to be discrepancy in whether or not this is a covered recall. Please advise.

Vehicle has had transmission reprogrammed by Ford. Whole vehicle jerks from 20-40mph. Torque converter seems to be slipping as transmission needle bounces all over the place. Vehicle has 70,000 miles.

Coolant has leaked into the engine and the exhaust system, presumably through head gasket or the TurboBoost assembly, as described in Ford TSB 22-2133 and TSB 22-2229 (June, 2022). Car, with less than 61,000 miles, is currently being examined by local Ford dealership. Vehicle experienced misfiring before an "engine overheated" warning while driving at freeway speed, which was followed by "coolant low" after the vehicle was pulled over. There were no prior other warnings or check engine lights. Coolant loss through exhaust system was extensive, as when vehicle front end was lifted for towing there was clear evidence of coolant stream leaking from the rear of the muffler under the car. The TSB references 2.0 engines with EcoBoost manufactured before April-May, 2019. This Ford Edge was manufactured 11/2018.

The contact owns a 2019 Ford Edge. The contact stated while his wife was driving approximately 45 MPH, the navigation screen went black or blue. The contact stated that the Navigation controls and radio became inoperable. After restarting the vehicle, the screen became operable, but the failure recurred after driving. The vehicle was taken to the local dealer, where it was diagnosed that the APIM module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline, but no assistance was provided. The failure mileage was approximately 36,000.

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop and depressing the accelerator pedal, the transmission was slipping, and the vehicle hesitated while responding. There was no warning light illuminated. The contact stated that the failure occurred while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline assistance. The failure mileage was approximately 60,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 15 MPH, the vehicle started jerking and stalled. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact stated that the vehicle failed to respond while shifting into reverse(R) and into drive(D). There was no warning light illuminated. The contact was unable to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 91,000.

The contact owns a 2019 Ford Edge. The contact stated while entering the vehicle, she became aware that the driver's side door was squeaky and difficult to open. The vehicle was taken to the dealer, who diagnosed a failure with the driver's side door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 50,000.

The contact owns a 2019 Ford Edge. The contact stated that the media center screen went blank. The contact stated that the buttons were missing on the screen upon starting or while driving the vehicle. The contact stated the driver's side seat belt failed to retract as needed. The contact had to manually feed the seat belt. While driving in low gear, the vehicle was jerking. The vehicle was slow to shift into the intended gear. When the brake pedal was depressed at a stop, the brake released without application. The fuel mileage was lower than expected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown sensor was replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer informed the contact that the repair was not covered under the warranty. The contact stated that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train). The failure mileage was approximately 72,850.

In June 2023 while operating my 2019 Ford Edge with at the time 62,000 miles on it at the time. I was on a highway when the engine coolant warning light came on in vehicle . I pulled off the highway as I was endanger and the vehicle was acting erratically which almost caused an accident I then went to a gas station and had coolant restored as it had run out completely without notice or reason the mechanic advised I speak with dealer. I brought vehicle to local mechanic, who advised that the engine was blown unserviceable. He stated that he had seen this issue many times before and stated that the Ford Eco-boost engine had a widespread problem of the engine block cracking then coolant entering the engine destroying it. He said he had seen this many times over many years. He said the coolant was leaking from the tail-pipes which was a tell tale sign of the issue. he said there was a long history of engine problems with Ford Edge Eco-boost engines dating back to 2012. I looked on line and a great deal of history and documentation were present, even a large federal class action law suit based in California. The Colonial Ford Dealership in Plymouth Ma confirmed everything that the mechanic had told me but denied any responsibility saying they were not aware of any history or re-call, they charged me 7,400.00$ to replace the engine. A letter from Ford Corp said they were not responsible until a re-call is ordered The U.S. GOV should step and work to stop Ford from doing this to customers and not until after someone is killed or injured.

Low coolant levels and white smoke that enters the vehicle from the tailpipe. No evidence of leaks

Transmission, it hard to get it in reverse. It jumps into drive noises when I put into drive. When put in part It still rolls sometimes. When I put it in reverse it rolls forward.

The contact owns a 2019 Ford Edge. The contact stated while driving 25 MPH, the vehicle shuddered and lurched significantly. Additionally, the tachometer rose to 2,000 RPMs and started fluctuating. There was no warning light illuminated. The contact stated that the vehicle operated as intended while accelerating to 40 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer to be diagnosed; however, the dealer had not diagnosed the vehicle. The vehicle was taken to an independent mechanic, where the TCM was rebooted; however, the failure persisted. The mechanic determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2103. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 30,000.

The contact owns a 2019 Ford Edge. The contact stated that the rear passenger’s and driver’s seat belt fasteners independently unlocked. The contact stated that she had two small children in car seats and the seat belts fasteners are not secure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.

After 60,0000 miles the car started having engine problems, and Ford told us that it would need a new transmission and Engine. When asked about the warranty they said there is none (Purchased car new from Ford). In doing research we noticed that there where similar issues for previous year models of the Edge.

I first noticed a hesitancy upon acceleration which I attributed to possible bad gas. I continued driving. A few days later I noticed white smoke coming from the vehicle's exhaust, a more noticeable acceleration issue - missing, hesitancy, - and then the vehicle died when I stopped for a light. I called an independent mechanic. The engine completely stopped on me 4-5 times at traffic lights or stop signs as I drove to his shop. I had several close calls to other vehicles hitting me as my vehicle would not move when I gave gas trying to pull out. Just as I pulled onto the lot, the indicator light came on saying the vehicle was Overheating (this was the first time). The coolant was completely gone and had leaked into cylinders (according to his inspection). After performing other tests overnight on the vehicle, he determined it needed an engine replacement. It is just barely over the warranty at 65,000 miles.

2019 Ford Edge with 38K miles coolant leak into the cylinders of the 2.0-liter EcoBoost engines and cause the vehicles to misfire, overheat and even catch fire.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started to shake violently with white smoke coming from the exhaust. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket was blown, causing coolant to leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 74,000.

I just brought my car in to my Ford dealership to have an oil change and tires rotated. They are the only ones that service my car. I was told they could not rotate my tires as my lug nuts were swollen. I'm told that the extended warranty that I bought from Ford will not cover that. Now I'm going to be out 110.00 or they won't rotate my tires and was told that I may not be able to get my tire off if I get a flat.

Coolant intrusion on 2 motors, the Original Motor and the new replacement motor from Ford

The panoramic Sunroof/Moonroof exploded/imploded while driving at highway speed on interstate 75 in Kentucky. The sound created by the event was terrifying! I thought either a bomb had explode or a high powered bullet had struck the vehicle. A few glass shards got into the cabin, the sunscreen was closed at the time which prevented most of the broken glass from injuring anyone. The vehicle was inspected by a Ford company body shop and one insurance representative. There were no warning or symptoms prior the the failure.

The egr cooler developed a leak causing engine to overheat and cylinder misfire. Estimate from Ford dealer is $2500. We had a 75000 mile extended warranty, but the problem developed at 7800 miles. Only 3000 miles after expiration. We were hoping for some cost relief because of the circumstances involved, but nothing seems to be available

I purchased the vehicle in June 2023 and have barely put 2000 miles on it. I’m 8/21 I noticed white smoke coming out of both exhausts when I started the vehicle. I drove about 1 mile before power train default light came on and it began idling extremely rough. I tried to take it to the dealer the next day and it continued overheating and shutting down. It’s outside of the dealer standard warranty and the purchased extended warranty doesn’t even cover the EGR leak. So a car purchased 2 months ago is now costing us $1600 to repair

The CEL came on indicating a mis fire on cylinder #1. The temperature rose above the warning threshold. After new spark plugs and a new coil pack. The CEL cleared but white smoke came from exhaust pipes indicating coolant intrusion. This was an issue with prior model years. My vehicle is not in the recall window. The car has 78,000+ miles and the extended warranty was for 75,000 miles. Has this issue been reported for 2019 2.0L ecoboost engines?

When obtaining a tire rotation at the Ford Dealership, I was told that I had swollen lug nuts and for safety reasons should be replaced. I never had a vehicle with this problem. To replace all the lug nuts, it was a cost to me of $259.20. This is a manufacturer defect that should have been covered under my extended warranty but was not. I was told that the lug nuts could seize and not be able to be removed if I needed to change my tire. This in my opinion is a safety concern and should be addressed.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine and engine temperature warning lights illuminated; however, the contact immediately pulled over to the shoulder of the roadway and turned off the vehicle. The contact was able to restart the vehicle and safely drove to the location where the vehicle had received an oil change service two days before. The independent mechanic inspected the vehicle and checked the coolant level, which he had filled two days before, and informed the contact that he could smell coolant burning and that the coolant was leaking into the engine. The contact was advised to take the vehicle to the dealer for assistance. The contact safely drove the vehicle to her residence, contacted the dealer, and scheduled for the vehicle to be picked up by a tow truck service. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000.

The Moon roof spontaneously combusted with my two babies in the back seat. There were no cracks or chips and I wasn’t even driving 15 mph.

Vehicle had history of making clunking sound when moving from stopped position to moving. Intermittent issues with pausing/ hesitating acceleration. June 2023, progressed to bucking, shuddering, fluctuating RPM. No lights, codes Had serviced, tune up, etc. Dx'ed needing new transmission due to faulty torque converter. Vehicle parked until ordered transmission arrives ( has been on back order, was to be released 8/11/2023, waiting to be received).

Went to get brakes replaced and found out the lug nuts were jammed on and could not be removed, took it to the deal to find out they were swollen on and no one would have been able to remove them but them! They stated they see it all the time if I had a flat no one would have gotten them off it would have had to towed! To me this is a safety hazard that could leave me stranded. They said this was comment I called ford they would not acknowledge it

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The contact stopped, parked the vehicle, refilled the coolant, and drove the vehicle to her residence. The contact stated that the vehicle was started the following day and the low coolant warning light was illuminated. The contact checked the coolant level and became aware that the coolant reservoir was empty but there was no evidence of a coolant leak on the ground underneath the vehicle. The contact stated that the vehicle was taken to an independent mechanic for an oil change and the contact was informed that the head gasket was blown, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,800.

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the "AWD Fault - Contact Service Department" message was displayed. The vehicle was taken to the dealer and the contact was informed that the rear drive unit actuator motor, actuator bolts, fuel strap bolts, drive shaft bolts, rear wheel bearing bolts and rear axle nuts needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 12,500.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle shuddered and stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the failure was related to Ford Technical Service Bulletin Number: 19-2208 (Coolant In Cylinders). The vehicle was not repaired. There was no further information provided. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under warranty. The failure mileage was approximately 61,220.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was designed with the START/STOP feature; however, the feature was inoperable. Additionally, the contact stated while driving at various speeds, the vehicle sputtered. There was no warning light illuminated. The contact stated that the failure mainly occurred while changing gears below 50 MPH. The vehicle failed to shift into gear, and the RPMS revved up. The contact veered to the side of the road. The contact was able to continue driving however, the vehicle failed to exceed 20 MPH. The power train warning light was illuminated, and the message "Check Manual" was displayed. The contact stated that while driving from a complete stop, the vehicle would jerk and would hesitate to respond. Additionally, the contact stated that the vehicle would stop abruptly when coming to a complete stop. The vehicle was taken to several independent mechanics, where it was diagnosed that the failure was related to the transmission and to NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall. The failure mileage was approximately 81,500.

I was driving on a country road and had my cruise control set to 55. My car braked hard and de-accelerated to about 40 and then increased the speed without hitting the resume button. My 89 year old mother was my passenger in the car with me and both of us were jolted when the seat belts locked up. We both gasped as we were startled by this action. There were no animals, vehicles or blowing debris across the path of my car. No messages appeared on my dash. I have not reported this to my Ford dealer and the car is available to be checked. This was a one time event. If a police officer had been behind me I would have received a ticket for brake checking.

The lug nuts have swelled on all of the wheels of my Ford Edge. The lug nut wrench that Ford included with the vehicle is now unusable because it will not fit the lug nuts. This becomes a safety issue because my wife and I can no longer change a flat tire on her vehicle. We sometimes drive in areas with little or no lighting. It is also a financial issue because I will have to hire a tow truck company to replace the flat tire and then purchase new lug nuts to make the vehicle safe. I understand this is a wide spread problem with Ford vehicles. I can’t believe the government has not made Ford do a recall on these lug nuts. I guess once again big industry gets preferential treatment over the safety of the citizens.

The contact owns a 2019 Ford Edge. The contact stated while accelerating from a complete stop, the vehicle shuddered and hesitated to respond. There was no warning light illuminated. The contact stated that the failure also occurred while driving at various speeds. The vehicle was taken to an independent mechanic, where the failure could not be duplicated. The dealer was notified of the failure and advised the contact that there would be a cost for a diagnostic test. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

I bought a brand new 2019 Ford Edge with 11 miles. I have serviced it regularly with no issues. On 11/8/2022, I was sitting at a stop light and had the automatic start/stop mode engaged when another car rear ended me at high impact while they were on a cell phone. It did extensive rear damage. Including needing new exhaust system. When driving my vehicle to the Ford collision center, I noticed a jerking motion when going from stop or slow mode to start. They diagnosed it as a torque converter and stated I needed a new transmission. When filing with insurance it wasn’t covered because Ford stated they couldn’t confirm it was accident related. 1st… it coincided with accident and written documents support the filed complaint when brought straight from accident. Documentation also supports regular services and no issues as late as three weeks prior to accident. I inquired to rear impact causing gears to shift or slip while in the auto start/ stop mode? No one could answer my question. My car was at 70,000 miles at the time of the accident. I feel that this is something to look into and consider. This impact did in fact cause some issue with the transmission slipping and has something to do with the Siri start stop mode. No brand new regularly serviced vehicle should need a new transmission at 70,000 miles.

The Edge was taken in for routine service at 24,920 miles. I was informed that brake inspection and tire rotation could not be performed unless I purchased new lug nuts at an additional cost of $201. This was due to "SWOLLEN" LUG NUTS which apparently is not uncommon and is still being ignored by Ford.

The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds, his wife noticed white smoke coming from the exhaust pipe. The contact then stated that he noticed an abnormal odor. The vehicle was taken to an independent mechanic where the contact was informed that anti-freeze had leaked into the exhaust and diagnosed that both head gasket failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline to file a complaint. The failure mileage was approximately 93,500.

The contact owns a 2019 Ford Edge. The contact stated that on numerous occasions at start up and while driving or with the vehicle idling, the air bag warning light intermittently illuminated. The vehicle was taken to Auto Zone to be diagnosed. The contact was informed that the air bag was faulty. The contact stated that the air bag warning light was reset; however, the failure recurred. The contact stated that the service warning light illuminated, and a message displayed on the instrument panel “See Owner's Manual”. The dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall and advised to call the NHTSA Hotline. The failure mileage was approximately 63,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at speeds under 46 MPH, the vehicle experienced a transmission shudder, causing the vehicle to shake and vibrate abnormally. The failure was more prevalent while driving uphill. The vehicle was taken to the local dealer who performed a transmission software update under the TSB: 21-2389; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 66,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 75 MPH, the sunroof imploded and shattered inadvertently. The contact stated that the sunroof shade guard was closed at the time of the failure. The contact exited the highway and veered to the side of the roadway. The contact then drove for 40 Minutes to the residence and parked the vehicle. The dealer was notified of the failure and informed the contact that the vehicle was unsafe to drive. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,000.

While driving under 35 mph car shudders, goes up and down to 300 rpms. Car has 45,650 miles, it started around a year ago but not as noticeable but now has increasingly gotten worse. Car is scheduled to go in monday, june 12. After speaking with other owners of same model, they had same issue and claim ford does a reprogramming of the transmission but it doesn't seem to work that they returned to end up having transmission being replaced. I will follow up with documentation after my service.

I took my car in to have it serviced after I noticed it shuddering when accelerating. Mostly at a lower speed, 1st-3rd gear. I am now being told that I have to have the torque converter replaced which is going to cost me around $4700. This is from the Ford dealership by the way. My vehicle is right at 70k miles so something like this should not be broken already. After doing some research it appears that a lot of other 2019 Ford Edges are having the same issues due to bad transmission fluid at the time of production. I think that there should be a recall done so that people can get the transmission flushed and filled with new fluid, or get help paying for the converter to be replaced. And of course, my power train warranty ran out on it on 5/19/23.

The sunroof on my vehicle exploded spontaneously today.

The contact owns a 2019 Ford Edge. The contact stated while driving 25 MPH, the vehicle was driving uncontrollably and was driving from side to side without warning. The vehicle was taken to the dealer and the vehicle was aligned, but the failure continued. The vehicle was taken to another dealer and the contact was informed that the shocks needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 37,000.

Edge was running fine first trip of the day. Second trip, it lurched several times when placing it in drive. Drove to a gas station, filled tank, car barely got out of the parking lot and on to a busy street before transmission failed. Took it to a repair shop who states it needs a new transmission. 2019 Edge with under 90,000. Bought used 3 months ago.

My 2019 Ford Edge feels like the automatic transmission is slipping upon acceleration from a stop. This happens thru 1st/2nd gear. Sometimes there is a bumping noise underneath. The gas mileage has decreased significantly. I have to be careful when pulling out into traffic as the stalling could cause an accident. I did research online and found a recall (NHTSA Recall ID: 18V390000, 17V42700) which includes 2017-2018 Ford Edges. The recall is for failed torque converter connections. My edge was built 9/2018. I have called the dealership to take the Edge in for service and the serviceman ironically, over the phone, immediately diagnosed the problem as the torque converter. A transmission should last 150,000 to 200,000 miles. I feel my Edge should have fallen into the above mentioned recall.

I had no warning my car just stalled and there was no coolant and white smoke coming from tailpipes. 2.0L EcoBoost coolant intrusion can lead to corrosion, misfires, overheating, fouled spark plugs, engine fires, and complete engine failure. It has been such a problem in early model 2.0L EcoBoosts that Ford issued a technical service bulletin.

The contact owns a 2019 Ford Edge. The contact stated that while performing routine maintenance to the passenger’s side rear tire, the lug tool provided with the vehicle was unable to fit the lug nuts. The vehicle was taken to the dealer where it was determined that the lug nuts had expanded. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 47,000.

I was driving down the road when out of nowhere my sunroof started raining glass in the inside of my car!! There was no Crack or stone that hit it nothing!! There needs to be a recall on this had I known this was an issue I never would have bought a vehicle with a sunroof gad I known!! The Ford dealership said they hadn't heard about anything like this happening but where I was suppose to have it fixed they had another ford 2019 edge same thing happend! I now have to pay 500 dollars for something that's not my fault! I did research and there have been issues with the sunroof randomly exploding and shattering! Please do better ford! There so quick to put a recall on something that isn't safety related but an exploding sunroof isn't an issue?!? Not happy!!

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 55 MPH, the vehicle started to lunge forward. The contact stated that the RPM’s was elevated; however, the vehicle failed to respond as needed. The contact stated that the wrench symbol was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutch packs had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? FaultyTorque Converter, which should not be going out on a 2019 model with 70k miles. Yes. How was your safety or the safety of others put at risk? Torque Converter can go out at any given moment. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford Dealer Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. No warnings or codes. Pictures uploaded are screenshots from other people having the same issue. These should last the life of the vehicle.

Vehicle stalled while out driving. White smoke coming from exhaust tail pipes & smell of gas from inside the vehicle which cause me to become dizzy & lightheaded. Engine started choking out & popping & white smoke coming from under hood. I cut vehicle off & call for roadside assistance- vehicle transported to Waldorf Ford Service Center. Vehicle diagnosed with ERG coolant leak coming from EGR cooler. Had to replace EGR cooler. Cost $1433.32. Solutions Warranty paid $607.82. I had to pay $825.50 which I am not happy about & I want Ford company to refund my $825.50. This issue was a Ford company problem that they were aware of since 2010. I bought this vehicle used on 11/29/2021 w/49,083 miles. Also in 3/28/2023 there was problem with turbo engine Waldorf Ford had to replace the turbo- cost me $400 - Solutions Warranty paid $800 to repair the turbo problem. Ford Company have faulty engine problems with Eco Boost engines. I want Ford company held accountable for my vehicle engine problems & I want Ford Company to refund my money spent on faulty Eco engines that they sold to consumer-Me. I am retired & dint have money to pay out to big Ford Company due to their negligence. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My 2019 Ford Edge was sitting in my garage over the weekend at the end of March. I got in on Monday morning to find my sunroof had shattered. Upon further examination, nothing fell in or on the car. The sunroof had actually blown upwards.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the oil warning light was illuminated and there was black smoke coming from underneath the rear end of the vehicle. The vehicle was towed to the dealer, who informed the contact that the EGR cooler needed to be replaced. The contact related the failure to Technical Service Bulletin: 20-2234. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

When at the dealer for an oil change and tire rotation I was informed the dealer could not rotate tires because the lugnuts were bad and needed replacing. I stated our 2011 Ford Edge had the same issue. The manager said that ford has an issue with the lugnuts for several years. It cost me $172.80 for the new lugnuts AND I had to make another appointment because they did' nt have any in stock.

The contact owns a 2019 Ford Edge. The contact stated while driving 60 MPH, the temperature gauge was rising with the check engine warning light illuminated. The contact stated white smoke was coming from the tailpipe. The contact parked the vehicle on the side of the road and added coolant because the coolant level was low. The contact continued driving to his residence, but the vehicle started to misfire. The contact continued driving to his residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000.

The start/stop technology works from time to time. Example. At a complete stop icon appears and show’s technology off- the device is NOT off. At times the technology will engage at a complete stop then suddenly turns off with in seconds. At times when this device is on one can hear a rattling noise. When leaving from a complete stop and applying the gas petal lightly the vehicle jumps/hop roughly 6” to 1’ without adding additional pressure to the gas petal. When using the advanced cruise control with NO vehicle in front of mine and have set the mileage which can been seen on the control panel the vehicle will keep the mileage speed for 3-6 seconds then decrease in speed up to 10-12 miles. If applying the brake when using cruise control and re-engage the speed (res button) the vehicle speeds up continuously at a very fast unsafe pace. The advance lane shift will warn me (turn red based on which lane it thinks I have crossed) I have steered out of my lane (low setting) but haven’t cross any lanes. Will use turn signals to change lane and lane shift turns red again to inform me I have steered out of my lane. This should not happen. Back up camera at times screen is black. Rear sensors when backing up even with large objects (persons- adult, another vehicle, garbage truck) will not notify me of objects. Now I can see the objects and don’t proceed but the sensors don’t go off and there are four. Brought vehicle to Akins ford in ga. Went for observation ride. The foreman noticed many issues including cruise control, after braking- suv leaping, sensors, backup camera. but felt there were no safety issues.

This incident is related to the rear view camera and the sync/radio interface in my vehicle. The recent recall for ford explorers in relation to the rear cameras are also present in the ford edge. In addition to these issues, when I am driving my rear view camera will turn on while driving. This has occurred on the freeway and has impacted how my car reacts to collision assists, lane keeping/departure functions. I have taken my car to ford and they have neglected the issue and said there is nothing they can do. I have left voicemails to get my car looked at again and reported to ford but seeing the recall headlines today about ford suvs I wanted to report that this is also happening yo ford edges and has caused issues for me. I believe this to be a glitch in the sync software. This has been an ongoing issue but has most recently occurred to me yesterday. I have video of this behavior as well but included a photo - you can see the car is in drive and the rear view camera is active.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 50 MPH, the vehicle inadvertently downshifted. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission software to be updated. The vehicle was repaired but continued to experience failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 83,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH in the snow, the AWD malfunction warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the wire leading to the rear differential was fractured. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact the vehicle could not be covered under warranty. The failure mileage was approximately 58,000.

Engine, coolant leaking from system. This our second engine and has only been been in the car 3 months less than 3000 miles! This is a on going problem with the ford eco boost engine!

The coolant of the vehicle is getting low after being filled each time. Upon research the 2019 Ford Edge models and Ford’s 2.0L EcoBoost engines are having the same problem. The coolant level gets below low and can even cause engine fire. Upon inspection from the mechanic, it is proven that the coolant fluid level decreases rapidly after filling and can be a leak that might can even cause vehicle fire.

So bacially my friends have had a problem with there st ford edge 2019-2022 where if there is salt on the rear window it shatters it or if the rear defroster heats up to fast it will shatter the rear window on the ford edge st it could be unsafe if it shatter while driving most happened when in park and closed the doors.

Vehicle backup camera having blurred image, no image, and camera not available. Similar issue as the recall on 2O20 Ford Edge Recall NHTSA campaign number: 22V151 and Ford’s recall 22S14.

It won’t go to reverse occasionally after driving from 2 to 5 hours. When i switch to reverse, transmission won’t engage to reverse. Happened occasionally. I informed the service advisor during the service.

While driving on the freeway, we heard a loud crash, thinking a tire had blown out. Instead, it was the moon/sun roof glass that shattered/imploded. It was a clear day, no bridges overhead or large trucks on the road. Thankfully, the panel was closed so glass didn't fall into the vehicle, but the glass panel was completely damaged. Aside from being very scary, it could have been extremely dangerous had it been open or if glass would have flown all over the freeway. We immediately cleared off the glass and taped the perimeter of the panel to keep the remaining glass intact. There was no warning and there was no signals on the dash after it happened. We reported it to our insurance AAA, and the issue has since been fixed. The company that repaired it was through our insurance recommendation and they said it was not the first time they had seen this issue happen.

The contact owns a 2019 Ford Edge. The contact stated while driving at an unknown speed, the vehicle started to jerk and failed to accelerate as needed. The contact drove back to the residence; however, while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer and was diagnosed, and the mechanic determined that the transmission needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 20V550000 (Power Train) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 90,000.

My vehicle overheated as I was driving to work (hardly 5 months after the warranty expired). I pulled over as the engine was smoking. Turns out engine failure the engine was not repairable. So, I took it to my trusted mechanic who ordered the engine from Ford. Within 2 weeks of getting my Edge back, the check engine light was on, the power train light came on too and within seconds of that the engine overheated again. The engine was taking in coolant and burned up again just as the first time. This is a Ford engine issue. Completely ridiculous and unsafe. I’m 5 months pregnant and should not have to worry if my new vehicle is safe or if the engine is going to blow up again.

We were informed that the lug nuts on our wheels were swollen and distorted. They suggested getting them replaced.

When driving my vehicle at speeds between 23 and 32 the transmission chugs like it can't decide which gear to be in, so it is always shifting between gears. I've talked to the local dealer and they can't figure it out, telling me that there isn't anything wrong with it instead of checking with Ford or other dealers. This has been an on going problem since I leased it, in 2019, and then bought it Sept. 2022.

I came out to my car after work and the sunroof had exploded and was heaving upwards

I was driving the vehicle in highway traffic with a slowdown in the morning , I was driving 14mph and vehicle had about 60,005 miles. The engine started knocking hard while I was driving, prior to this the engine had no issues. The diagnosis’s that the Ford dealership gave was that engine threw and engine rod on cylinder number 6, there was no warning lights that showed. Issue has been reported to Ford and they have yet to reached out due to their engine failing just a few miles over 60k. If i was in regular speed traffic my vehicle would of stopped right on traffic lanes and could of caused an accident. Vehicle is currently in the Ford shop awaiting for repair cost.

Was driving vehicle at 45 mph but once the vehicle slowed down to under 25 mph it would start sputtering. Drove about a half a mile and engine light came on stating Engine Coolant Over Temperature. I pulled immediately over into the emergency lane and turned car off. There was thick clouds of smoke rolling out of the exhaust pipes. Even under the hood was some smoke. Once vehicle stopped smoking so badly I opened the hood. I checked the oil and smoke could be seen coming from the oil stick. Looking at the coolant reservoir, it seemed to be empty. I had just had the fluids looked at a week prior to this! Called Ford Roadside Assistance and was told it would be upto 3 hours before a tow truck could arrive. I was on a heavy traffic highway in northern virginia with a child. I called a local tow truck driver who came in about an hour. I paid 300 to have it towed to my home town 74 miles away. Then was told by Criswell Ford they could not get to my vehicle for weeks since they had 1 mechanic. Had it towed again by Ford to Marlow Ford. They claim the EGR Cooler failed per technical service bulletin but states no engine damage. I cannot believe this didn't cause engine damage with extreme Temps. Where did the coolant go to? I have 42,500 miles on engine and still owe 12k. No vehicle should be doing this. They recalled the Edge from previous years with this issue. Why don't they uphold all years that this egr cooler is failing and not just do a service bulletin. I'm afraid the engine has damage to the intake and will show its ugly self once warranty is no longer at 5/60k. Any help would be appreciated.

Was driving on freeway, in the middle lane, and card just started slowing down for no reason, pressed gas and it still was slowing down. It felt like the brakes were being applied even though I was just pressing the gas. Finally it stopped and I turned the car off and then back on and the problem went away. I think it was the adaptive cruise control and not the collision avoidance because no warnings came u on the dash. Luckily the cars behind me were able to stop without rear ending me but they sure were angry with me.

The contact's husband owns a 2019 Ford Edge. The contact stated that while driving approximately 55-60 MPH, the vehicle inadvertently decelerated to 30 MPH. Additionally, the vehicle was shaking and jerking while driving. The vehicle was taken to the dealer; however, no error codes were retrieved. The dealer recommended that she replace the tires and the battery. The vehicle was then taken to Champion Chrysler Dodge Jeep Ram (4505 W 96th St, Indianapolis, IN 46268) where she was advised to take the vehicle to a Ford dealer. The vehicle was taken to Pearson Ford (10650 N Michigan Rd, Zionsville, IN 46077) where it was diagnosed with fuel injection line failure. The contact declined the fuel injection line repair and took the vehicle back to Champion Chrysler Dodge Jeep Ram where the technician test-drove the vehicle and determined that the transmission needed to be replaced. Champion Chrysler Dodge Jeep Ram advised her to contact the warranty company for assistance. The warranty company referred her to a transmission specialist who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.

Sunday September 4th my 2019 Ford Edge with 35,995 miles, started idling rough, and white smoke started coming out of the tailpipes. I completed my drive to my sisters house and left it to set and cool down for about 5 hours. When I left to head home it lurched forward while coming to a stop sign and went dead. I started it back up and a bunch of white smoke came out of the tailpipes and it smelled awful so I barely pulled it off to the side. My brother in law came and picked us up and he said the car was way too hot to have been sitting for that long. I had my son in the back seat and this all scared him to death. Through all of this not one dashboard light came on. No engine overhearing light, no check coolant light, no check engine light - NOTHING. I had it towed to the dealership the next day. Dealership says they replaced the EGR cooler and reprogrammed the PCM. Hopefully I have no further issues.

The lug nuts are swollen up and the lug wrench that came with the vehicle. Had the tires rotated at a Firestone Service center and the service Tech said he couldn't get the 22mm socket to fit. I search this problem and found there is a problem with the two piece lug nuts swelling up.

The contact owns a 2019 Ford Edge. The contact stated while driving 55 MPH, the vehicle performed as designed; however, while driving under 55 MPH, the vehicle would jerk and lunge while driving. No warning lights were illuminated. The vehicle was taken to the dealer where the contact was informed that there was nothing that could be done to correct the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to contact the NHTSA Hotline. The failure mileage was approximately 42,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH, the vehicle was driving rough. The contact stated that the vehicle then lost motive power and stalled without warning. The contact was not able to pull to the side of the road; however, the vehicle was towed to the dealer. The dealer stated that the EGR cooler needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 31,005.

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 60 MPH, the sunroof inadvertently exploded without warning. The vehicle was taken to the dealer where the contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the sunroof was not covered under warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

Within 2 minutes of cold starting car, the brakes did not immediately stop the car. The drivers had the pedal almost to the floor to stop the car.

I cut my car off to fill up with gas, after filling up with gas I get back in my 2019 Ford Edge Titanium 2.0 Eco Boost and my car would not crank. It was turning over but would not crank. Finally, after my fourth time trying to start my 2019 Ford Edge it finally started and I had pump the gas pedal to keep it running. Then I noticed the engine light on, and my 2019 Ford Edge was running rough and sounded horrible. I took my 2019 Ford Edge to the Ford Dealership and was told that the Purge Solenoid Valve was bad, Giving my 2019 Ford Edge a default code a P0456 Fault Code (Evaporative Emission System Leak Detected, Severity 1 of 3, Service Should Be Scheduled and Repaired). My 2019 Ford Edge Titanium 2.0 only had 74,000 miles at the time this happened. The Ford Dealership told me that the Purge Solenoid Valve is/was not covered under the warranty. I believe a recall should be posted for the 2019 Ford Edge Titanium 2.0 Eco Boost. Because the part should not fail at under 100,000 miles. Also, this could affect the Oxygen Sensors Failing also. As a result of leaving a family stranded at the gas pump because there car will not start. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Engine coolant leaked into the engine causing catastrophic engine failure.

The moon roof broke. As we were driving down the highway we heard a metallic ping. After we parked I was hit in the head by a piece of glass from the roof. When I looked the drivers front corner on the mood roof broke right then. As I looked each of the four corners were broken.

Went to Stevens 112 Ford for Oil Change and “The Works”. Service man came out to tell me the lug nuts were swollen and they couldn’t rotate tires without destroying the lug nuts. It was advised to me, it would cost me $519.00 plus tax to replace the lug nuts. I advised the service man not to perform the task, as I was not getting billed that exorbitant charge for lug nuts that are not very old. There is obviously something terribly wrong with the way these lug nuts are designed and manufactured. I have never experienced this type of issue in the past on any of my Ford vehicles. FORD NEEDS TO SERIOUSLY CONSIDER THIS ISSUE AND RECALL THE PRODUCT.

Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted.

I was leaving for work and I got to the end of my road and realized I forgot my wallet at home. I turned around and came back to my house. I parked in my driveway where there is a wooden gate. I parked my car, turned it off. Got out of the car and it was rolling forward toward me and my gate. Luckily the gate stopped it from rolling and I jumped into it and put the emergency brake on first then I notice the knob was in P(Park). I was not injured but the front of my passenger bumper which hit my gate got scuffed up. They say at ford there is mp recall bit when I googled my scenerio it has happened to several other people and now ford has issued a recall.

The sunroof Glass exploded out of the car, If the sliding sun visor was not closed Glass would have been in eyes. 6

lug nuts on a 2019 Ford Edge 27,000 miles on it. Mechanic said they were flatten and need replaced this vehicle has been to Ford from day 1 for maintenance every oil change and rotate tires. Ford is putting out subpar equipment and we are supposed to say Okay? It just cost me $177.80 to replace all lug nuts

I noticed that the the drivers seat belt will not retrack and is unable to be used when it's hot outside, i.e. above 80 degrees or sot! It gets stuck and and I am unable to pull it out for proper use. This is a major hazard and it is required by law to be in use in my state of Michigan. It has not been inspected but through online research, I unfortunately discovered that this is a common problem for this vehicle. There weren't any warning signs prior to this seatbelt failure. Thank you.

The seat belts in my truck especially the front driver seat does not come out for me to pull at all. Sometimes I have to drive without it. It only works about 4xs out of the week. It's very hard to pull and stops too short to fit around me

While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.

When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.

Rear Seat belt is wearing through at an a location close to a jagged edge of a trim cover. The belt is rarely used so the wear is not expected. The service technicians gave us several justifications but finally agreed that their reasoning was likely invalid. They contacted Ford for a service warrantee justification because the repair cost is $700 (seems high). Ford is refusing to pay to repair the belt. The attached pics show the problem and we are concerned that this could be a chronic issue that someone may not notice. We would like to know if there is a process to get assistance with the repair cost.

Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the rearview camera intermittently failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 71,000.

Malfunctioning drivers seat belt that won’t extended consistently or once bucked it will inadvertently lock while leaning forward and then lock in jerky/slipping movements. The seatbelt sometimes can not even unlock and therefore cannot be used in the driver seat, putting the driver at risk in collision. The Ford service department would not recognize the problem until out of new car warranty. They have now diagnosed the problem and the new part is not available, putting the driver in a hazardous risk scenario

Found 2 pea sized, spots of something on garage floor over 2 months period of time. Car had seemed to OK with exception of occasional delay in shifting gears. Returning from long drive home, car started jerking and studdering upon acceleration as merging onto highway. This happened several times throughout drive home. Could have been easily rear ended on busy highway, we were very nervous. The system light went on only during the intense jerking, when car was turned off, system light never turned back on when restarted. Vehicle Health report, did not detect any issues. Brought into dealership, they had 5 weeks total, was told needed new transmission and front brakes. They said “luck of the draw” was the cause of the transmission problem. $4800.00 Upon pickup of Edge, studdering noted in brakes. Returned car, another $500, they said rear brakes now needed. This was all after after a $1900 electrical fix. Total spent for this 2019 Edge has been $8000.00 plus for repair. Not right.

2019 ford Edge SEL, FWD, Transmission problem. while driving on the high way, kicking and clunking and slipping, harsh upshift and downshift as well as harsh engagement. All the sudden loss of a power, and vehicle comes to stop. it is very very dangerous on a busy crowded highway which can cause serious accidents and purhaps death. I have contacted ford, and they refused to fix it . Ford is aware of it and they said they can not do anything about it till there will be a recall. My vehicle has only 400 miles passed the 60000 miles, but they refuse to honor the warranty repair on a defect design transmission that are having lots of issues with. I guess they are waitting for something bad to happen before they do anything.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the gear shifter seized while shifting gear and the vehicle lost motive power. The vehicle was taken to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 68,000.

Our 2019 Ford Edge started to have repeating issue with the Sync touch screen. The screen would turn blue and nothing can be done to reset it in the car. One time a when the screen went blue, I pulled over and turned the car for at least 30 minutes. And it still had an issue when I restarted the car. I went as far as disconnecting the battery in order to get the Sync system to reset. Ford needs to come up with a system update to fix this reoccurring problem.

I HAVE HAD MY 2019 FORD EDGE AT THE DEALERSHIP TWICE WITH A COLLANT PROBLEM. THEY HAVE PUT MY EDGE ON THEIR ANALSIS MACHINE AND CHECKED FOR LEAKS WITH ANYTHING PERTAINING TO THE COOLANT. THEY HAVE NOT FOUND ANYTHING AS TO WHY IT IS LEAKING OR EVAPORATING. THE DEALERSHIP TOLD ME THERE WAS A COOLANT FORD USED IN SOME 2019S MODELS THAT WAS EVAPORATING QUICKLY AND WAS DISCONTINUED IN USE. IVE HAD TO HAVE THEM DRAIN THE OLD COOLANT OUT AND HAVE IT REPLACED BUT SINCE IT IS NOT COVERED UNDER WARRANTY IVE HAD TO PAY OUT OF POCKET FOR THE COST. IM ATTACHING 2 PHOTOS 1 TAKEN IN DEC AND 1 TAKEN IN JAN

Problem with Torque Converter, Transmission Ford has 60000 miles warranty on transmission Consumer has just 600 miles over but Ford refused to cover transmission. Consumer sent over bill repair. Ford Edge 2017 and 2018 has recalls for torque converter, but not 2019.

The vehicle caught fire. It started smoking from under the hood on the driver's side while I was driving slowly in traffic. I pulled over and the smoke continued and caught fire a few seconds later. The fire department was nearby and came quickly to put the fire out. -My safety was put at risk by the car catching fire spontaneously. -The problem has not been reproduced or confirmed by a service center -The vehicle has not yet been inspected by any authorities or agencies -There were no warning lights or indications that anything was wrong before it caught on fire

I was driving and my moonroof (Vista roof) exploded while I was driving on the freeway and completely shattered. It sounded as if a gunshot went off and I was terrified I was being shot at. It was on a 4 lane highway with nowhere I could pull over so I continued until I got to work. The entire first panel had shattered immediately and luckily I had the fabric inside cover closed or I would have been covered in shatter glass. When the roof exploded, I was in traffic, it made me swerve in my lane with cars all around me. I was lucky enough to maintain my exposure so I could continue to drive and didn't cause an accident. This could have caused a horrible accident which would have involved the many drivers around me.

Transmission engagement concerns, harsh upshifting. The car bucks when going through the gears. Dealership cannot reproduce the problem. Delays in acceleration while pulling out onto busy roads are a safety concern. No one else has inspected the problem. There are no warning lights.

The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 68 MPH, the moon roof suddenly shattered making a loud boom and completely detached from the vehicle. The contact stated that no impact had occurred prior to the failure. The contact had spoken to the dealer who confirmed that the VIN was not under recall. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to NHTSA. The approximate failure mileage was 68,000.

1. Engine In February 2021, while commuting from work, vehicle began to shudder at acceleration. White smoke began to emit from exhaust and smelled heavily of coolant. Vehicle died and was towed to dealership. Gaskets A, B, and D were totally replaced. MILEAGE: 55,000 In August 2021, the vehicle cut off while driving around 10 MPH. Received notice that the coolant temperature was too high. Vehicle was taken to dealership and could not replicate the issue. MILEAGE: 64,000 Engine producing a clicking sound that the dealership cannot pinpoint. 2. Transmission Vehicle shudders at acceleration. RPM jumps while accelerating. 60k Mile maintenance performed and Transmission flushed. Has not corrected this issue. Dealership recommended total replacement of transmission. MILEAGE: 65,000 3. Other: Entertainment system TC unit totally replaced in August 2021, as system malfunctioned and no longer connected to satellites for navigation.

The contact owns a 2019 Ford Edge. The contact stated that the trunk door inadvertently closed on the driver and was difficult to raise up. There were no warning lights illuminated. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 15,900.

Every 3rd or forth time bucking the drivers seat belt it will jam and lock prohibiting wearing the belt. To release you must continually pull belt until it stops (about 12" or so at a time) release it slightly and try to pull out more webbing. Other times it will release fully working normally. It happened one or twice about 8 months a go but the service writer at the dealer had a tech work on it and clear it. However lately it is happing frequently and will be taking to dealer this week.

Engine failed. Car was jumping and shaking out of control on the highway while I was going 60 mph and before I could pull of the highway it wouldn’t accelerate at all, and stopped directly in the middle of a busy highway.I could have been rear ended at a speed of 60 mph on a highway. It’s currently at Ford dealership. Before the car while parked made a gushing sound like water coming out of bath tub. After car started shaking check engine light and engine coolant over temperature came on.

The drivers seat belt locks when trying to extend across the my body. So sometimes it works and sometimes it will not release. I live in Illinois where seat belt are mandatory yet there are times that I'm unable to use the safety item "SEAT BELT". I took the vehicle to Auffenberg Ford in O'Fallon Illinois this morning. I was told that the parts to fix it are on back order and where not sure when the parts might arrive if ever. I asked, days, weeks, months, years, or in my life time. They where still unable to give me an estimate. They also stated that there where several other vehicles that have the same problem and they o not have any idea if or when they might be fixed. So they keep selling them knowing that there is problem. Ok so if I'm forced to use a vehicle that is not safe without any recourse who is responsible? This needs to stop before someone is seriously hurt or killed.

Driver's side seatbelt does not lock properly. It will engage then slip, the locking feature will do this both before the vehicle is on and after driving it. Occurs when the vehicle gets hot, surrounding air temperature at 80 degrees F or above. I have taken the vehicle to a Ford dealer and they have confirmed it happens to that seatbelt. The vehicle should not be driven if the seatbelt doesn't do its job properly, the risk of injury is too great. There have been no indicators that the seat belt was malfunctioning other than using the seatbelt.

VEHICLE HAD REAR LIFT GATE ISSUES JULY 2020. THE LIFT GATE BECAME TOTALLY INOP AT THAT TIME AND SPENT A LENGTHY TIME IN THE SHOP. THIS ISSUE HAS BEEN OCCURRING INTERMITTENTLY SINCE THEN. I WENT SHOPPING THIS MORNING AND LIFT GATE WORKED OK WHEN LOADING BUT BECAME INOP WHEN I GOT HOME AND I HAD TO FOLD THE REAR SEATS DOWN FOR ACCESS TO GROCERY BAGS.THE ODD THING IS THE SYSTEM STARTS TO WORK NORMALLY AFTER SITTING FOR A SHORT TIME. I'M CONCERNED THAT IF THIS IS AN ON GOING ISSUE WITH THESE VEHICLES WHAT IF IN AN EMERGENCY THE LIFT GATE BECAME INOP?

VEHICLE WAS GOING APPROXIMATELY 45 MPH WHEN THE PANORAMIC SUNROOF EXPLODED DROPPING CHARDS OF GLASS OVER THE 3 OCCUPANTS BODY. A LOUD NOISE WAS HEARD PRIOR TO THE GLASS EXPLODING

I WAS DRIVING MY CAR IN NORMAL OPERATIONS ON THE HIGHWAY IN INDIANA WITH ALL WINDOWS AND SUNROOF CLOSED. WE WERE GOING STRAIGHT, NO SUDDEN MOVEMENTS OF THE VEHICLE. WITHOUT WARNING THE SUNROOF JUST BLEW OUT, FROM THE INSIDE OUT. SOME OF THE GLASS LANDED ON ME, MY WIFE AND MY SON, BUT MOST OF IT WAS JUST GONE. WE HAD TO CANCEL OUR VACATION, DID NOT GET A REFUND. LOOKING TO SEE WHAT FORD SAYS TOMORROW WHEN I TAKE THE CAR IN, BECAUSE OF COURSE THIS HAPPENED ON A SUNDAY WHEN DEALERS ARE CLOSED.

WHILE OUT DRIVING MY 2019 FORD EDGE I BEGAN EXPERIENCING DIFFICULTY WITH STEERING. I STARTED HEADING HOME WHEN I TRIED TO STOP THE BRAKES WERE NOT WORKING. I HAD TO USE THE EMERGENCY BRAKE TO STOP. WHEN I TRIED TO TURN THE STEERING WHEEL IT WOULD NOT TURN. I MANAGED TO GET IT PARKED WITH GREAT DIFFICULTY. I HAD SEVERAL WARNINGS THAT FLASHED ON THE DASH. I HAD IT FLAT BEDDED TO SEABREEZE FORD. I AM CURRENTLY WAITING TO HEAR FROM THEM REGARDING WHAT REPAIRS ARE NEED. THIS WAS A TERRIFIED EXPERIENCE TO BE IN CONTROL OF MY VEHICLE. I JUST WANTED TO WARN EVERYONE THAT THIS COULD BE A POTENTIAL ISSUE WITH THE 2019 FOR EDGE.

DUE TO CLOSE GEAR RATIO OF 2ND AND 3RD IN THE 8F57 TRANSMISSION, THERE IS UNWANTED HARSH/BUCKING SHIFT FROM 2ND TO 3RD EVERYTIME, EVEN AFTER THE LATEST TSB 20-2190 UPDATE. ALSO, AFTER 30 TO 40 MINS OF NORMAL DRIVING, THE 8F57 TRANSMISSION STARTS TO EXHIBIT SEVERE HESITATION TO DOWN SHIFT AND UP SHIFT ESPECIALLY WHEN GOING ON TO A GRADE/SLOPE.

EVERY TIME AFTER HARD ACCELERATION (ENGINE RPM > 4000), THE INTERIOR AIR VENTS AUTOMATICALLY OPEN FOR 5 TO 10 SECONDS (WHEN THE HVAC IS OFF) TO LET COOL AIR IN AND THEN AIR VENTS CLOSE OFF. AFTERWARDS, THERE IS REALLY A STRONG EXHAUST GAS SMELL FILL UP THE CABIN OF THE EDGE ST. REALLY UNBEARABLE.

EVERY TIME AFTER FILLING UP GAS TANK, THERE IS ALWAYS SOME SORT OF SPILLAGE FROM THE GAS FILLING GUN WHEN PULLING OUT THE GAS FILLING GUN.

WHEN BOTH ADAPTIVE CRUISE CONTROL ACTIVATED AND LANE KEEP ASSIST ACTIVATED, THE EDGE ST BOUNCES IN BETWEEN THE LINES ON THE ROAD, INSTEAD KEEPING THE CAR CENTER IN THE LANE. LANE KEEP ASSIST CENSORS AND SOFTWARE NEED RE-CALIBRATION.

DRIVING ON FREEWAY AT CRUISING SPEED. WE HEARD LOUD EXPLOSION FROM CAR. PULLED OVER, GOT OUT AND SAW SUN ROOF HAD BLOWN OUT.

ON SEVERAL OCCASIONS, MY VEHICLE WILL NOT ALLOW ME TO SWITCH GEARS, OR EVEN GET OUT OF PARK. MY VEHICLE HAS BEEN DRAGGED OUT OF MY GARAGE, HAS STOPPED IN THE MIDDLE OF A BUSY INTERSECTION, AND HAS BEEN TOWED A FEW TIMES DUE TO THIS ISSUE. IN ADDITION TO, THERE IS A RATTLING AT HIGHER SPEEDS, CARPET COMES UP, PIECES FALL APART FROM THE CAR. I HAVE REPORTED IT TO FORD AND WAS DISMISSED.

2019 FORD EDGE ST RANDOMLY SLAMMED ON THE BRAKES AND ABRUPTLY STOPPED THE VEHICLE. STRANGELY AND AT THE SAME TIME THE TACHOMETER RED LINED AT 6500 RPM, ALTHOUGH THE ENGINE DID NOT REV UP! THIS IS THE 5TH TIME THE CAR HAS RANDOMLY STOPPED GOING LESS THAN 10 MPH DOWNHILL.

AT LESS THAN 10 MPH GOING DOWN A HILL, THE VEHICLE ABRUPTLY APPLIED THE BRAKES BRINGING THE SUV TO AN IMMEDIATE HARD STOP. THERE WAS NO APPARENT REASON FOR THE BRAKING AS THE ROAD AHEAD WAS COMPLETELY CLEAR. THIS IS THE FOURTH TIME THIS HAS HAPPENED, TWICE WITH ME AND TWICE WHEN MY WIFE WAS DRIVING!

WHILE DRIVING AT APPROX. 10 MPH THROUGH A PARKING LOT, MY VEHICLE IGNITION TURNED OFF FOR NO EXPLAINABLE REASON. ADDITIONALLY, THE INSTRUMENT CLUSTER WENT COMPLETELY DARK (NO POWER). I DID NOTE THAT THE CENTER AUXILIARY DISPLAY REMAINED LIT. ONCE THE VEHICLE COASTED TO A STOP, I ATTEMPTED TO RESTART THE VEHICLE, AT WHICH TIME IT DID START, HOWEVER IT WAS IN LIMP MODE. I DROVE IT HOME (1.5 MILES) AND TURNED IT OFF. WHEN I WENT TO TAKE IT TO THE DEALER THE NEXT MORNING, THE VEHICLE STARTED AND OPERATED NORMALLY. THE FORD DEALER (EL CAJON FORD) HAD THE VEHICLE FOR 3 DAYS, AND WAS UNABLE TO IDENTIFY THE ISSUE (NO DTCS CODE). I WAS ABLE TO LOCATE THE EXAMPLES OF IDENTICAL ISSUES ONLINE, WITHIN A NUMBER OF OWNER BLOGS. WHEN CONTACTING FORD, I WAS TOLD THERE WAS NOTHING THEY COULD DO, BECAUSE THEY WERE NOT ABLE TO IDENTIFY THE PROBLEM. I AM CONCERNED THAT SOMEONE WILL NOT BE IN A SAFE PLACE WHEN THIS ISSUE HAPPENS, AND COULD POTENTIALLY SUFFER INJURY OR DEATH. THIS VEHICLE HAS A MANUFACTURING ISSUE FOR WHICH THE MANUFACTURER IS UNABLE TO DIAGNOSE AND RESOLVE.

ENGINE COOLANT LEAKING INTO THE ENGINE BLOCK CAUSED THE VEHICLE TO COME TO A GRINDING HALT ON THE HIGHWAY. THE VEHICLE ALERTED TO LOW ENGINE COOLANT ROUGHLY 30 SECONDS PRIOR TO LOSING DRIVE POWER. THE VEHICLE HAS APPROXIMATELY 42000 MILES ON IT. THERE WAS SMOKE COMING FROM THE EXHAUST THAT SMELLED OF BURNT COOLANT AND SMOKE COMING FROM UNDER THE FRONT HOOD, BUT NO FIRE.

ADAPTIVE CRUISE CONTROL HAS A MIND OF ITS OWN. SOMETIMES IT KEEPS YOU BETWEEN THE ROAD LINES. SOMETIMES IT WILL LET YOU GO OFF THE ROAD. SOMETIMES IT WILL TRY TO PULL THE STEERING WHEEL OUT OF YOUR HANDS FOR NO REASON. SOMETIMES THE PRE-COLLISION ALARM WILL GO OFF FOR NO REASON. SOMETIMES IT WILL STOP FOR A VEHICLE IN FRONT OF YOU. SOMETIMES IT WILL NOT. HOW CAN YOU FEEL SAFE DRIVING THIS VEHICLE?

WHEN DOING A HARD ACCELERATING, FOR EXAMPLE PASSING A VEHICLE OR SPEEDING UP TO ENTER A HIGHWAY, A ODOR LIKE SMELL LIKE EXHAST FUMES FILLS THE CABIN. THE ODOR CANNOT BE SEEN BUT IT DOES SMELL, SOMETIMES THE SMELLS GOES AWAY QUICKLY AND OTHER TIMES IT WILL LINGER FOR OVER 10 SECONDS AT WHICH POINT I HAVE TO OPEN THE WINDOWS. WHILE NORMAL DRIVING THIS DOES NOT HAPPEN. BOTH MY WIFE AND DAUGHTER SAY ITS BAD. I TOOK THE VEHICLE TO A FORD DEALERSHIP AND THEY DID NOTHING.

ON THREE SEPARATE OCCASIONS AT LESS THAN 10 MPH, THE VEHICLE RANDOMLY APPLIED THE BRAKES BRINGING THE SUV TO AN IMMEDIATE HARD STOP. THERE WAS NO APPARENT REASON FOR THE BRAKING AS THE ROAD AHEAD WAS COMPLETELY CLEAR.

I HAVE HAD MY TIRES ORIGINAL TIRES PUNCTURED BY EITHER NAILS OR SCREWS 6 TIMES IN LESS THAN 9 MONTHS AND 16000 MILES. THE TIRES SEEM TO HAVE AN ISSUE.

REAR VIEW CAMERA. THE SCREEN WENT TO BLUE WHEN I PUT ME CAR IN REVERSE. I BACKED OUT OF DRIVEWAY AND PUT CAR IN DRIVE SCREEN WENT BLACK, THEN BLUE. WHEN I CAME TO STOP SIGN THE CAMERA CAME ON SHOWING THE STREET BEHIND ME. STARTED DRIVING AND CAMERA STAYED ON WHILE DRIVING. SECOND STOP SCREEN WENT BLUE THEN BLACK. CAR IS STILL IN DRIVE, PROCEEDED ON MY WAY. CAMERA STARTED FLASHING BETWEEN BLUE, BLACK AND SHOWING ROAD BEHIND ME. THIS HAS HAPPENED 3 TIMES ONCE IN APRIL, THIS INCIDENT IN JUNE AND ONCE IN AUGUST. I DID RESET TO SEE IF THAT WORKED AND IT DID FOR A COUPLE OF WEEKS. WITH COVID-19 RESTRICTIONS. I AM NOT DOING A LOT OF TRAVELING I CAN'T DUPLICATE IT OR WHY IT HAPPENS, I THOUGHT MAYBE CAR HAD TO BE WARM THAT ISN'T IT. JUST WHEN IT WANTS TO DO IT. THIS ALSO PREVENTS ME FROM USING SCREEN FOR RADIO OR ANY OTHER CONTROLS ON THE SCREEN. I DID REPORT THIS INCIDENT TO THE DEALERSHIP WHERE I PURCHASED MY CAR, BUT NEVER HEARD BACK FROM THEM AT ALL

PURCHASED A RENTAL TURN-IN 6/29/20 FROM FORD DEALER WITH 21,715 MILES ON IT. WITHIN 3 WEEKS I RETURNED TO DEALER EXPLAINING WINDSHIELD HAD A VERY BAD DISTORTION WHICH EXTENDED FROM THE LEFT SIDE OF REAR VIEW MIRROR DOWN INTO THE FIELD OF VISION WHILE DRIVING. THIS DISTORTION IS VISIBLE WHILE VEHICLE IS STATIONARY OR IN MOTION. PHOTOS SUBMITTED TO FORD FOR WARRANTY CLAIM & WAS DENIED. CALLED FORD MYSELF THIS WEEK & WAS TOLD THERE IS NO WARRANTY PROGRAM THAT COVERS THIS ISSUE .. THE 3 YEAR 36K MILES BUMPER TO BUMPER DOES NOT COVER THIS ISSUE. VEHICLE OWNER GETS TO PAY FOR A MANUFACTURER'S DEFECT. BACK WINDOW ALSO HAS DISTORTION BUT NOT TO THE EXTENT OF THE FRONT.

CAR SHUTS OFF WHILE DRIVING. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME IT HAPPENED ON THE HIGHWAY.

THE DRIVER'S SIDE SEAT BELT MAY BE FAULTY. IT TAKES SEVERAL ATTEMPTS TO PULL THE SEATBELT INTO PLACE. IT USUALLY TAKES SEVERAL TRIES TO FASTEN THE SEATBELT. I AM CONCERNED THIS MAY BE A SAFETY ISSUE. THIS HAS BEEN HAPPENING FOR 2 WEEKS NOW.

LOST STEERING WHILE DRIVING ON HIGHWAY. STEERING DOESN'T WORK, CANNOT DIAGNOSE THE PROBLEM.

THE NAVIGATION SCREEN WAS STUCK ON THE BACKUP CAMERA AND WOULDN'T GO BACK TO NORMAL UNTIL I SHUT THE VEHICLE OFF AND IT SAT FOR ALMOST AN HOUR. THEN THE SCREEN LOCKED UP AGAIN ON THE AUDIO SCREEN AND WOULDN'T ALLOW MOVEMENT TO ANY OTHER AREA.

ON MONDAY MARCH 9, 2020 AS WE WERE TRAVELLING NORTH, AT APPROX. 65-MPH IN THE RIGHT HAND LANE OF US 41, ABOUT 2 MILES SOUTH OF OSHKOSH.WI, ABOUT TO EXIT THE EXPRESSWAY, IN THE RAIN WITH THE WIND BLOWING FROM WEST TO EAST, WE EXPERIENCED A SHOTGUN LEVEL EXPLOSION GOING OFF OVER OUR HEADS (FORTUNATELY, THE SUNSCREEN WAS CLOSED SO WE DID NOT GET BATHED WITH GLASS). WE HAD NEVER ONCE OPENED THE MOONROOF SINCE WE PURCHASED THE VEHICLE IN MAY OF '19. I LOOKED OUT THE PASSENGER'S SIDE MIRROR AND SAW WHAT LOOKED LIKE A SWARM OF BEES BLOWING OFF TO THE RIGHT (TURNED OUT TO BE THOUSANDS OF SMALL PIECES OF GLASS FROM THE EXPLODED MOONROOF). WE GOT THE CAR BACK HOME TO ANN ARBOR, MI WHERE IT WAS REPAIRED BY OUR FORD DEALER. FORD HAS REFUSED TO PAY FOR THE REPAIR (EVEN THOUGH THE VEHICLE IS 9 MONTHS OLD WITH 16,000 MILES ON THE ODOMETER AND STILL UNDER WARRANTY). FORD CLAIMS THAT SOMETHING MUST HAVE HIT THE ROOF TO DAMAGE IT. MY WIFE AND I WERE JUST COMPLETING AN 8 HOUR TRIP IN THE VEHICLE WHERE NOTHING HIT THE MOONROOF. THERE WAS NO DAMAGE TO EITHER THE WINDSHIELD OR TO THE SMALLER, REAR PANE OF THE MOONROOF.

FROM STOP, BEGAN RIGHT TURN INTO CITY TRAFFIC. HEARD LOUD CLICKING NOISE IN DASHBOARD. ENGINE CUT OFF. LOST POWER STEERING. COASTED TO STOP ON SIDE OF THE CITY STREET. RESTARTED ENGINE SUCCESSFULLY AND DROVE AWAY.

TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING 72 MPH THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT AND GLASS ENTERED VEHICLE. THE CONTACT SUSTAINED INJURIES TO HER HAND BUT MEDICAL ATTENTION WAS NOT PROVIDED AS SHE WAS CLEANING THE GLASS OFF THE SEAT. THE VEHICLE WAS TAKEN TO LES STUMPF FORD (3030 W COLLEGE AVE, APPLETON, WI 54914 (920) 731-5211) WHERE THE FAILURE WAS DIAGNOSED THAT A ROCK MAY HAVE CAUSED THE SUNROOF TO SHATTER AS THERE WAS DAMAGE THAT LOOKED LIKE A ROCK HAD HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED THAT THE SUNROOF WAS NOT LAMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE.

REAR DRIVE UNIT (RDU) PRODUCES A VERY LOUD AND ANNOYING METALLIC SCRAPING NOISE WHEN ANY DOOR IS OPENED. SSM 48007 - 2019 EDGE/NAUTILUS - CLICKING NOISE FROM RDU WHEN DOOR(S) OPENED, KEY ON, AND/OR ENGINE RUNNING ' BUILT ON 22-JAN-2019 AND THROUGH 03-MAR-2019 2019 EDGE AND NAUTILUS VEHICLES, EQUIPPED WITH AWD AND BUILT ON 22-JAN-2019 ANDTHROUGH 03-MAR- 2019, EXHIBIT A NOISE FROM THE REAR OF THE VEHICLE WHEN A DOOR IS OPENED OR AFTER KOEO/KOER. THE REAR DRIVE UNIT (RDU) IN THESE VEHICLES USES A BRUSHLESS DC MOTOR TO VARY THE AMOUNT OF TORQUE TO THE REAR AXLE, AND DURING FUNCTIONAL VERIFICATION, IT PRODUCES A NOTICEABLE NOISE THAT IS A NORMAL FUNCTION OF THE RDU. IF THE NOISE APPEARS ABNORMALLY LOUD, IT IS RECOMMENDED TO COMPARE THE NOISE FROM THE CUSTOMER'S VEHICLE WITH A 2019 AWD EDGE OR NAUTILUS BUILT BEFORE 22-JAN-2019 OR AFTER 03- MAR-2019, IN A SIMILAR ENVIRONMENT (I.E. BOTH OUTSIDE). IF THE NOISE IN THE CUSTOMER'S VEHICLE IS DETERMINED TO BE SIGNIFICANTLY LOUDER THAN A SIMILAR VEHICLE BUILT OUTSIDE THE BUILD DATES, DO NOT DISASSEMBLE THE RDU FOR FURTHER DIAGNOSIS, AN UPDATED RDU ASSEMBLY IS AVAILABLE.

TOUCH SCREEN ALTERNATES FROM BLUE SCREEN TO BACKUP CAMERA AND BACK AGAIN IT SEEMS IT'S STUCK IN A LOOP.

LOST ALL POWER WHILE DRIVING ON HIGHWAY. I WAS ABLE TO COAST VEHICLE TO SHOULDER OF HIGHWAY AND THEN RESTART VEHICLE

TL* THE CONTACT OWNS A 2019 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING TOWED, WITH THE TRANSMISSION SHIFTED INTO NEUTRAL, AN ABNORMAL SQUEALING SOUND WAS HEARD COMING FROM THE VEHICLE. THE CONTACT DISCOVERED THAT 25 MILES INTO THE TOW, THE TRANSMISSION HAD INDEPENDENTLY SHIFTED INTO PARK. THE CONTACT STATED THAT THERE WAS NO ONE INSIDE OF THE VEHICLE WHILE THE VEHICLE WAS BEING TOWED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER OC WELSH FORD (4920 INDEPENDENCE BLVD HWY 278 HARDEEVILLE SC) HOWEVER, THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,132. THE VIN WAS INVALID.

ON DECEMBER 31, 2019, THE POWERTRAIN MALFUNCTION/REDUCED POWER ERROR LIGHT CAME ON IN THE VEHICLE WHEN I STARTED THE CAR WHILE I WAS AWAY FROM HOME. WHEN I TRIED TO TURN THE GEAR SHIFT KNOB FROM PARK TO DRIVE IT WOULD NOT TURN. AFTER I TURNED THE CAR OFF AND WAITED A MOMENT THE CAR WAS ABLE TO START AND I RUSHED HOME TO CONTACT A FORD DEALERSHIP. WHEN I TRIED TO START AGAIN TO TAKE TO FORD DEALERSHIP IT WOULD NOT TURN AGAIN. THIS TIME IT REMAINED THAT WAY. ROAD SIDE ASSISTANCE WAS CALLED TO COME PICK UP THE VEHICLE THE FOLLOW DAY AFTER THE HOLIDAY TO TAKE TO THE DEALERSHIP. AS OF TODAY I STILL DON'T HAVE MY CAR THAT I HAVE ONLY HAD FOR 2 1/2 MONTHS DUE TO WHAT WAS DIAGNOSED AS A GSM (GEAR SHIFT MODULE) ISSUE. IT HAS BEEN OVER 3 WEEKS SINCE THE CAR HAS BEEN IN THE SHOP UNABLE TO GET THE PART TO FIX IT. NOT SURE IF THIS IS A SAFETY RISK FOR INJURY BUT IT IS DEFINITELY A INCONVENIENCE IN MY DAILY LIVING.

2019 FORD EDGE ST - USING PARALLEL PARK ASSIST FEATURE, I FOLLOWED PROMPTS ON SCREEN, THE CAR BACKED INTO ANOTHER VEHICLE, DAMAGING THE RIGHT REAR QUARTER-PANEL OF THE EDGE. I HAD TO TAKE OVER AND BRAKE ONCE I REALIZED IT WAS ABOUT TO HIT THE OTHER VEHICLE. NO ALERTS OR WARNINGS APPEARED ON THE SCREEN. THE SYSTEM SHOULDN'T HAVE CONTINUED WITH THE PARKING STEPS IF IT "LOST" ITS SENSORS ON THE SPACE AND SHOULD HAVE SENSED AN OBJECT IN THE PATH. THE VEHICLE ALSO HAS TRANSMISSION SHIFTING ISSUES AROUND 25-30 MPH. NEARLY STALLS BEFORE SHIFTING INTO GEAR AND ACCELERATING. THIS HAPPENS 100% OF THE TIME DRIVING IN STOP/GO TRAFFIC, SLOW ACCELERATING (NOT PUTTING PEDAL TO THE FLOOR), AND DRIVING CITY STREETS. THICK ICE/CONDENSATION BUILDS UP ON THE INTERIOR SIDE OF THE WINDSHIELD WHEN PARKED OUTSIDE IN A COLD CLIMATE. MUST BE DRIED WITH A TOWEL (TOWEL WILL BE SOAKED FROM THE AMOUNT OF WATER BUILD-UP) BEFORE CAR CAN BE DRIVEN. DEFROST DOES NOT SOLVE THE ISSUE.

TL* THE CONTACT OWNS A 2019 FORD EDGE. THE CONTACT STATED THAT THE BRAKE AND ANTI-COLLISION WARNING INDICATORS WERE ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SOUTHGATE FORD (16501 FORT ST, SOUTHGATE, MI 48195, (734) 282-3636) WHERE IT WAS DIAGNOSED WITH RODENT DAMAGE DUE TO SOY BASED PLASTIC IN THE WIRING HARNESS. THE MANUFACTURER WAS NOTIFIED AND AGREED TO PERFORM THE REPAIR UNDER WARRANTY. THE FAILURE MILEAGE WAS 1,200.

DIFFERENTIAL RATTLED WHEN TURNING CAUSING STEERING WHEEL TO VEER.CAR BRAND NEW AND FORD DEALER REPLACED ENTIRE DIFFERENTIAL-AT SAME TIME HAD TO TIGHTEN LUG NUTS ON BOTH SIDES OF REAR AXIL.

WHILE DRIVING ON HIGHWAY ON DEC4TH HEARD A LOUD NOISE WHICH SOUND LIKE A EXPLOSION THEN GLASS CAME FALLING IN MY CAR ' TOOK BACK TO DEALER SHIP WITH 3,100 MILES ON THE CAR AND THEY SAID ITS NOT COVERED IN WARRANTY AND THAT IT WAS SOME HOW MY FAULT..AND THAT THEY SEEN SCRATCHES..MY QUESTION IS HOW IF ALL THE GLASS IS IN THE CAR AND IF SOMETHING HIT IT WHERE IS IT,WHY IS IT NOT IN THE CAR '..OH THIS IS MY THIRD AS LAST CAR FROM THIS DEALER SHIP BECAUSE ,AFTER CALLING MY INSURANCE COMPANY AND THE CALLED SHE SAID HE WAS RUDE. ..NOT ONE PERSON ASK WAS I OKAY THIS IS GLASS FALLING FROM A PANORAMIC SUNROOF THANK GOD I DIDN'T GET HURT GLASS DIDN'T FALL IN MY EYES OR EARS'..LAST THING FORD IS AWARE OF THIS PROBLEM .AFTER I TOLD THEM I WAS COMING TO GET THE CAR I ASK WAS THE GLASS STILL IN CAR AND OF COURSE IT WAS 'THE CUSTOMER SERVICE IS OUTSTANDING

I PURCHASED A BRAND NEW 2019 FORD EDGE WITH 10 MILES ON 11/23/2019 FROM STONE MOUNTAIN FORD (SMF) IN STONE MOUNTAIN GEORGIA. FOUR DAYS LATER, I WENT INTO MY GARAGE TO GET IN MY CAR. I NOTICED THE TOP LOOKED WET... WHICH I THOUGHT WAS STRANGE SINCE IT HAD BEEN PARKED INSIDE A LOCKED GARAGE ALL NIGHT. I STOOD ON MY TIPTOES AND NOTICED THE ROOF WAS STRANGELY CRACKED WITH PIECES RAISED UP TOWARDS THE CEILING OF THE GARAGE. THE SUNROOF HAD EXPLODED.

ASSISTED DRIVING LANE CENTERING. CAR GOES OVER THE DOUBLE OR SINGLE LINE ON THE LEFT OR DRIVERS SIDE BEFORE CORRECTING.THIS COULD LEAD TO SIDESWIPING CAR IN NEXT LANE OR ONCOMING.

I BOUGHT A BRAND NEW 2019 FORD EDGE TITANIUM ON JULY 31, 2019, I HAVE ENJOYED THE CAR RIGHT UP TO THE MOMENT ON OCTOBER 13, 2019 AT APPROX. 3:30P.M. WHEN MY SUN/MOON ROOF EXPLODED AS I WAS DRIVING ON THE HIGHWAY AT 55MPH WITH MY ADULT DAUGHTER IN THE CAR. I TOO HAD THE SHADE CLOSED SO WE WEREN'T SHOWERED IN GLASS. I WAS SO SHOCKED AND IT TOOK A BIT FOR US TO REALIZE WHAT HAD HAPPENED JUST IN TIME TO SEE A LARGE PIECE OF THE GLASS FLY OFF THE TOP OF MY CAR INTO THE AIR BEHIND ME. THANK GOODNESS THERE WERE NO CARS DIRECTLY BEHIND ME. I AM MORE THAN DISAPPOINTED IN FORD AS THEY ARE NOT STEPPING UP ON THIS ISSUE, BUT RATHER STATED THAT "SOMETHING MUST HAVE HIT THE SUN/MOON ROOF AND WEAKENED THE GLASS SO IT IS NOT AN ISSUE THAT THEY ARE RESPONSIBLE FOR. I KNOW NOTHING HIT THE GLASS AND GIVEN THAT IT HAS LESS THEN 5000 MILES ON IT, IT FEELS VERY MUCH LIKE A MANUFACTURER DEFECT PROBLEM. AFTER SEEING MULTIPLE COMPLAINTS I AM EVEN MORE CONVINCED THAT FORD SHOULD BE TAKING RESPONSIBILITY FOR THIS. THIS WAS THE SECOND CAR I BOUGHT FROM FORD, THE FIRST WAS A 2014 ESCAPE TITANIUM (NO SUN/MOON ROOF) BUT I HAD TO HAVE THE TRANSMISSION WORKED ON 3 TIMES AND THE ENGINE ONCE IN THE FIRST YEAR. I SUBMITTED A COMPLAINT TO FORD ON THAT AND WAS POLITELY BRUSHED OFF. YET I GAVE THEM A SECOND CHANCE BECAUSE I REALLY LIKE THE EDGE AND THOUGHT SURELY IT COULDN'T HAPPEN AGAIN. ALTHOUGH THE ISSUES AREN'T THE SAME IT IS VERY UNSETTLING TO BE HAVING ANY ISSUE WITH MY NEW CAR. I NOW FEEL LIKE I AM STUCK WITH A CAR FOR THE NEXT 6 YEARS THAT I CAN'T TRUST. EVERY TIME I DRIVE IT I'M WONDERING IF IT IS GOING TO HAPPEN AGAIN OR WILL IT BE SOMETHING ELSE. HOW MANY SUN/MOON ROOF EXPLOSIONS WITH POTENTIAL RISK TO THE PEOPLE IN THE CAR AND IN THE VICINITY OF THE CAR BEFORE FORD TAKES RESPONSIBILITY FOR THIS ISSUE. MY OPINION OF FORD AND MY LOCAL DEALERSHIP HAVE DIMINISHED SIGNIFICANTLY. .

HORN BARELY AUDIBLE. FORD CLAIMS IT IS OK..

ANGLE OF WINDSHIELD CREATES MASSIVE REFLECTION WHEN DRIVING TOWARD THE SUN OR BRIGHT DAYLIGHT WHICH OFTEN MAKES VISIBILITY IMPOSSIBLE EVEN WITH SUNGLASSES. I'VE NEVER NOTICED THIS IN OLDER VEHICLES WHICH HAD A MORE VERTICAL WINDSHIELD.

CRIME PROTECTION VS. OCCUPANT SAFETY FOR FORD DOOR LOCKING SYSTEM. FOR CRIME PROTECTION FORD HAS SET, STARING WITH THE 2019 MODEL, THAT THE DOORS CANNOT BE OPENED FROM THE OUTSIDE WHEN THE MOTOR IS RUNNING IN PARKING POSITION. PREVIOUS MODELS DID NOT HAVE THE FEATURE OR THE SYSTEM COULD BE PROGRAMMED SO THAT THE DOORS WERE OPEN AS AN OCCUPANT SAFETY FEATURE. I MAKE THIS STATEMENT AS A LIFELONG SAFETY ENGINEER FIRST AT MERCEDES BENZ AND LATER AT BENDIX IN BREAKS, FOLLOWED BY 25 YEARS AT TRW IN SEAT BELTS, FIRST IN GERMANY AND LATER IN USA. I.E. I WAS HEAVILY INVOLVED WITH NHTSA FOR SEAT BELT CERTIFICATIONS AND IN THE FORD SEAT BELT BUCKLE DEVELOPMENT, NOW STANDARD IN ALL NORTH AMERICAN CARS. I SEE THIS STEP TO LOCK THE DOORS AS A STEP AGAINST OCCUPANT SAFETY AND PROTECTION. A DRIVER, WHICH WAS ABLE TO STOP THE CAR I.E. HAVING A HEART ATTACK, CANNOT BE REACHED FROM THE OUTSIDE BY HELPERS UNTIL POLICE OR FIRE DEPARTMENT COME. THIS MIGHT BE TOO LATE IN A REMOTE AREA. ALSO PARKING IN THE GARAGE AND NEEDING TO MANUALLY UNLOCK THE VEHICLE FOR UNLOADING IS A NUISANCE. AFTER TRYING TO HAVE THE SETTING CHANGED BY A FORD DEALER AND CONTACTING FORD CUSTOMER SERVICE ENDED 5 MONTHS LATER IN A STATEMENT FROM CUSTOMER CONTACT: YOU SHOULD HAVE ORDERED THIS OPTION. -THERE IS NOT SUCH AN OPTION AVAILABLE. SO MY REQUEST IS AFTER ALL NOT UNREASONABLE, BUT THE DOOR LOCK SYSTEM CANNOT BE CHANGED AT A LATER POINT IN TIME. IN CONCLUSION: LOCKING THE DOORS AT ANY SPEED IS A NECESSITY BUT NOT WHEN A CAR IS IN PARK POSITION, EVEN WITH RUNNING ENGINE. LOCKING FOR CRIME PROTECTION IS A MANUAL OPTION IF OCCUPANTS FEEL UNSAFE. *LN*JB

LOST STEERING WHILE PARALLEL PARKING ON A BUSY STREET WITH NUMEROUS WARNING LIGHTS APPEARING ON DASH, INCLUDING STEERING FAULT. THIS OCCURRED AT 9000 MILES AFTER ONLY 6 MONTHS OF DRIVING THIS BRAND-NEW CAR. CAR HAD TO BE TOWED THROUGH MY AAA MEMBERSHIP TO SAYBROOK FORD OTHERWISE THE FREE FORD CUSTOMER ASSISTANCE WOULD HAVE TOWED IT TO THE NEAREST DEALERSHIP & I EXPECTED TO BE TREATED BETTER AT THE DEALER WHERE I BOUGHT IT. THE CAR WAS IN THE SHOP FOR A WEEK WHILE THEY TRIED TO DIAGNOSE THE PROBLEM WHICH THE MECHANIC SAID OCCURRED IN A TIGHT TURNING RADIUS. THE GUIDANCE THE DEALER RECEIVED FROM FORD WAS TO REPLACE THE STEERING HARNESS. THE CAR IS NOW DRIVEABLE BUT I NO LONGER FEEL SAFE AND DON'T TRUST THE CAR. THE REGIONAL SALES MANAGER WE CONTACTED REFUSED TO LET US OUT OF THE LEASE-TO-BUY OPTION ON ADVISE OF COUNSEL. IF I EXPERIENCE ANY SIMILAR ISSUES I PLAN TO INVOKE THE LEMON LAW UNDER THE STATE OF CT SINCE STEERING IS A CORE SAFETY COMPONENT.THIS PROBLEM WAS ULTIMATELY ELECTRICAL IN NATURE SIMILAR TO OTHER FORD MODEL YEARS THAT HAVE ALREADY GONE THROUGH RECALL SO I AM AFRAID THIS IS A CONTINUATION OF A LONG-STANDING PROBLEM FOR SOME FORD CARS. THIS CAR IS A TANK WITHOUT STEERING, SO IT IS VERY DANGEROUS. BUYER BEWARE!

TRANSMISSION ISSUES, SLIPS, SEEMS TO GET STUCK BETWEEN GEARS, CONSTANTLY SHIFTING, JERKY STARTS, JERKY STOPS, SHIFTING IS VERY OBVIOUS, ALWAYS UP AND DOWN ALWAY IN MOTION. STARTED NOTICING ON BACKROADS, BROUGHT IT INTO KRAUSE FORD IN WOODSTOCK GA. THEY HAD IT A FEW DAYS, SAID FORD THOUGHT IT WAS BAD GAS, NOT BAD GAS, THEY DID SOMETHING, PROBABLY CLEARED MEMORY. RAN AGAIN FOR A FEW DAYS THEN STARTED TO DEGRADE AND TO BACK TO THE SAME PROBLEMS. BROUGHT IT BACK IN SENT THEM ONE OF THE INCIDENTS ON THIS SITE. (8-15-2019) FIRST TIME I BROUGHT IT IN IN JUNE THEY ASKED ME TO WAIT UNTIL LATE JULY (30TH)

TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY SHIFT INTO GEAR AND WOULD NOT IMMEDIATELY ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO TENVOORDE FORD (185 ROOSEVELT RD, ST CLOUD, MN), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 22346131L6R802. THE FAILURE MILEAGE WAS 6,000. *BF *JB

WHILE MY MOM(WHO IS 82 AND IT IS HER CAR) AND I WERE TRYING TO GET ITEMS OUT OF HER HATCH AREA ONE OF US SOMEHOW ACTIVATED THE HANDS FREE LIFTGATE. FIRST I HEARD THE CHIME SOUND AND WONDERED WHY IT WAS CHIMING, THEN THE GATE STARTED TO COME DOWN. I SIMULTANEOUSLY TRIED TO PUSH OR HOLD IT UP AS I WAS PUSHING MY MOM OUT OF THE WAY. WE BOTH GOT CLEAR OF IT, BUT IT COMPLETELY SHUT. THERE NEEDS TO BE SOME SENSOR OR SOMETHING THAT ACTIVATES WHEN IT FEELS AND OBJECT IN ITS PATH. MY MOM NOW WILL NOT USE HER HATCH ON HER BRAND NEW 2019 FORD EDGE. SHE HAD A FRIEND GET 26 STICHES IN HER HEAD WHEN HER HATCH CAME DOWN ON HER.

VEHICLE HORN IS BARELY AUDIBLE. IF ON ROADWAY OR HIGHWAY VEHICLES NEXT TO YOU CANNOT HEAR THE HORN. VEHICLE HAD BRACKET FOR TWO HORNS BUT ONLY ONE IS PRESENT. PREVIOUS 2016 FORD EDGE HAD TWO HORNS. SAFETY ISUE NOT HAVING A CLEARLY AUDIBLE HORN. SEEMS TO BE A PROBLEM WITH ALL 2019 / 2019 EDGE AND EXPLORER MODELS.

REAR BACK SEAT BELT DO NOT WORK, TOOK 3 WEEKS TO GET A REPLACEMNET. SEAT BELT WAS ON BACK ORDER, THEY SAID.

WINDSHIELD HAS DISTORTION ALL THE TIME WHERE IT MESSES UP YOUR EYESIGHT AND IT TAKES A FEW SECONDS TO STRAIGHTEN BACK OUT IF YOUR EYES HIT THE SPOT!! IT HAS BEEN REPLACED 3 TIMES SINCE APRIL DIRECTLY FROM FORD. IT HAS BEEN IN SHOP SINCE JULY 19 WAITING FOR 4TH WINDSHIELD. IT IS AROUND REVIEW MIRROR ON BOTH SIDES.

WHEN TRAVELING ON FREEWAY, LANE CENTERING SHOULD STEER AWAY FRO LEFT LANE. IT DOESN'T CORRECT UNTIL YOU GET ONTO RUMBLE STRIP ON FREEWAY

2/5/19, ATTEMPTED TO USE PARALLEL PARK ASSIST FOR THE FIRST TIME. FOLLOWING PROMPTS ON THE DISPLAY, PULLED FORWARD AND STOPPED. NEXT SCREEN PROMPTED TO REMOVE HANDS FROM STEERING WHEEL,VEHICLE PROCEEDED TO BACK UP SLOWLY AND TURNED INTO DESIGNATED SPACE,CAR ACCELERATED WITH NO TIME TO APPLY BRAKES AND IMPACTED CAR PARKED BEHIND ME AND STALLED. VEHICLE SPEED PUSHED THE PARKED VEHICLE 30 FT. THAT VEHICLE STOPPED WHEN IT HIT A PARKED CAR,2 SPACES BEHIND IT. I CALLED THE DEALER THAT DAY TO ADD THE INCIDENT TO A SCHEDULED SERVICING ON 2/8/19. SERV DEPT RAN DIAGNOSTICS,NO MALFUNCTION TO THE SYSTEM. A TEST DRIVE SHOWED PARKING ASSIST DID NOT SENSE THE CURB DURING PARALLEL PARKING,BUT REGISTERED FOR PERPENDICULAR PARKING. RESULTS WERE UNACCEPTABLE,IT CAME TOO CLOSE TO THE VEHICLE NEXT TO IT, NO PROMPT TO STOP AND PULL FORWARD. HE BACKED INTO THE CURB, NO PROMPT FROM ASSIST FEATURE. FINDINGS WERE FORWARDED TO FORD MOTOR. 2/17/19,WHILE AT A RED LIGHT,NO OTHER VEHICLES,THE LIGHT CHANGED TO GREEN,AND WHEN BRAKES RELEASED,COLLISION AVOIDANCE SOUNDED AND SENSORS LIT UP. VEHICLE WAS NOT MOVING. I RECEIVED A LETTER THAT FORD DOES NOT BELIEVE THE SUBJECT VEHICLE QUALIFIES FOR COMPENSATION BECAUSE THE DEALERSHIP TEST DROVE THE VEHICLE AND COULD NOT BE DUPLICATE COMPLAINT. 5/29/19,THE SERV MNG EXPLAINED THAT ANOTHER SERVICE DEPARTMENT VERIFIED ALL SENSORS AND WIRING ARE OPERATIONAL. A TECHNICIAN TEST-DROVE IT AND ASSURED ME THAT EVERYTHING WORKED PROPERLY. I DROVE MY VEHICLE TO A PARKING LOT, AND TRIED TO USE PARK ASSIST. IT INDICATED AN EMPTY SPOT, AND PROCEEDED TO AUTO-PARK. THE SENSORS DID NOT INDICATE A CAR ALREADY PARKED THERE. IT GAVE NO WARNING TO STOP,I MANUALLY TERMINATED THE ASSIST. THE SERVICE DEPT ASKED FOR THE VEHICLE, SO A FIELD SERVICE ENGINEER COULD TEST THE SYSTEM. THEY CONCLUDED THE SYSTEM DOES NOT WORK AS IT SHOULD AND NO UPDATE IS AVAILABLE AT THIS TIME.

SINGLE POINT OF FAILURE WHERE GROUND WIRE DISCONNECTED FROM ECM AND CAR LOST 100% FUNCTIONALITY AND SHUT DOWN COMPLETELY WHILE OPERATING/DRIVING WHILE STOPPED AT A RED LIGHT. HAZARDS WARNING LIGHTS WERE NON OPERABLE THEREFORE MY CONCERN IS IF AIRBAGS WOULD OF EVEN ACTUATED IF A REAR END ACCIDENT WOULD OF OCCURRED SINCE THE VEHICLE HAD NO FUNCTIONALITY. ISSUE CAUSED MAJOR TRAFFIC BACK UP AND POLICE HAD TO HAVE VEHICLE TOWED TO DEALER. WHILE WAITING FOR TOW TRUCK, I HAD TO CLIMB OVER CENTER CONSOLE TO MANUALLY OPEN REAR DOOR TO REMOVE MY TODDLER FROM STRANDED VEHICLE ON A MAIN ROAD (13 MILE AND DRAKE, FARMINGTON HILLS). I ALREADY VOICED A CORPORATE COMPLAINT WITH FORD AND THEY DID NOTHING TO RESOLVE ISSUE OR PUT ME INTO AN EQUIVALENT VEHICLE. THE VEHICLE HAS ALSO HAD PREVIOUS ODD/SCREACHING REAR AXLE NOISES AND BRAKE STICKING/LOCKING UP ISSUES WHEN PUTTING INTO REVERSE AFTER PARKED OVERNIGHT AND HAS BEEN INTO THE DEALER 2-3X FOR THIS ISSUE. VEHICLE IS <6 MONTHS OLD.