1FM5K8F87GGA277232016 FORD ExplorerLimited

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s side exterior A-pillar trim was flapping in the wind. While the vehicle was parked, the passenger’s side trim was partially missing. The contact stated that on another occasion, while the vehicle was parked, the passenger’s side B-pillar trim was partially detached. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the failure. The failure mileage was approximately 57,000.

The contact owns a 2016 Ford Explorer. While driving at an undisclosed speed, the A-pillar and B-pillar trim pieces became loosened and nearly detached from the vehicle. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE), and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 83,000.

When it rain outside, my passenger side floor has a puddle of rainwater. This happened at least 4 times over the life of my vehicle.

I am writing to formally request your assistance regarding an unresolved recall part issue affecting my 2016 Ford Explorer (VIN# [XXX] ). On [XXX], while driving on [XXX] , the exterior A pillar trim on the front windshield unexpectedly detached, creating a significant safety hazard for myself and other motorists. Following this incident, I scheduled an assessment at Frontier Ford in Santa Clara, CA on 4/9/2024. During the visit, I was advised to contact Ford’s complaint line, after which I returned to the dealership. The required replacement part was ordered, but I have now been waiting for over two years, as it remains on back order. Despite several follow-up calls, visits, the issue remains unresolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

This is the 3rd time I've notified NHTSA about this concern. The remedy for this "safety recall" is still unavaiable. This recall is for the 'B Pillar' appliques; however, as I mentioned in my previous concerns/complaints to NHTSA the 'A Pillar' applique on the driver's side of my 2016 Explorer was loose and I was afraid that it would blow off. Well, on April 2, 2026 while driving on I-75 that applique broke loose and flew off at 75 mph smacking against the side of my vehicle and narrowly missing the vehicle travleing behind me. What has (is?) NHTSA going to do about this hazardous -safety issue?

Transmission was rebuilt by Asheville Ford three years ago we’d only put 40,000 miles on it and now it needs a new transmission. We did bring it to another Ford and they had to reseal the casing saying the original sealant wasn’t done right

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The manufacturer was not contacted about the unrepaired recall repairs. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 60 MPH, there was an abnormal sound coming from the vehicle. Upon arriving at the destination, the driver's side A-pillar trim detached from the vehicle. The A-pillar trim was pushed back into place. The contact stated that the failure persisted. The contact stated that on a separate occasion, while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The contact's wife pushed the trim piece back into place and removed a piece of the trim. The contact stated that on a separate occasion, while in Mexico, the driver's side A-pillar detached from the vehicle. The vehicle was repaired by a mobile mechanic in Mexico. However, the contact stated that the failure worsened. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Vehicle equipped with operational red and blue emergency lights prohibited by law, facilitates criminal activity such as impersonation of a police officer, civil regulatory laws regarding excess auxiliary lights, etc. Seller has actual knowledge and can be liable under color of law upon a purchase agreement with a buyer. Vehicle has open recalls and unresolved mechanical/electrical maintenance.

Vehicle equipped with red and blue emergency lights, excessive auxiliary lights prohibited by law, facilitates color of law violations, poses a risk to general public regarding harassment, impersonation of police officer, seller has actual knowledge, strictly liable upon a purchase agreement with buyer, and can be liable for crimes committed by others as a coconspirator.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the rear glass unexpectedly shattered. There was no impact on the windshield to cause it to shatter. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the B-pillar trim on the driver’s side door started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer sent a technician to the residence and determined that the A-pillar and B-pillar trims had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 105,000.

While driving in the freeway a loud noise came from the outside of the car, I was concerned but no way to pull over safely, the noise was getting louder and thats when I was the pillar of driver side swinging all over the windshield, I was able to lower the window and grab it. I hate to think how much damage it would have caused if it hit a car, this is the second time this has happen now I'm missing both pillars from the front windshield and dealership has no solution.

Ford has issued two recalls on my vehicle that have not been remedied in a timely manner. The A pillar recall on my 2016 Ford Explorer was issued on November 19, 2024. That replacement part has not been made available more than 16 months after the initial recall. The B pillar recall on my 2016 Ford Explorer was issued in May of 2025, nearly one year ago and that replacement part has also not been made available. My windshield is not sealed now and the car floorboards fill with water after it rains. This situation needs to be remedied by Ford immediately.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the A-pillar trim detached. The vehicle was not repaired. The approximate failure mileage was 125,516.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 MPH, there was an abnormal popping sound coming from the vehicle. The following day the contact became aware that the A-pillar trim on the driver's side had blown off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was approximately 180,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side A-pillar trims detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not available. The contact stated that parts for the recall repair had not been available for a year. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Driving down the NJ Turnpike the dashboard started displaying lane assist no longer available along with a check engine light. Once stopped the front of the car had been burned with parts of the bumper melted. No visible fire at that time. Had the vehicle towed to Holman Ford. They assessed the damage to the Explorer and it was determined that the front facing camera had shorted causing an electrical fire that damaged the camera and front bumper writing harness along with the engine wiring harnesses. The car has been deemed a total loss due to the fire. The vehicle on has 67000 miles on it to date.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION), 21V316000 (STRUCTURE), 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE). The contact stated that while driving approximately 30–35 MPH, the driver's side B-pillar trim detached from the vehicle. The local dealer was contacted and informed the contact that the part to do the recall repair was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,500.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving 65 MPH on a significantly windy day, the passenger's side exterior B-pillar trim separated from the vehicle. The vehicle was taken to the dealer, where the contact was informed that the recall repair could not be completed because the warranty had expired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

Roof rail on passenger side flew off. Clips were broken but some clips still in place. This part is in a recall for other 2016 Explorers but was excluded on models with the chrome roof rail. The rail is the same plastic as the recalled vehicles and should have been included. See Ford 21S22 / 20N11. The chrome is not structural. The drivers side will eventually detach too as it is loose. It will fly off at some point. I already had silicone on the rail and it does not hold. These should be recalled as the plastic is the same as the rails that were included in the recall.

The driver side B pillar applique is loose and I fear it may become completely dislogdged or blow off during high speed highway travel and cause some sort of accident. This recall has been open since May of 2025 and Ford Motor Company still has no remedy or fix for it yet. In addition -and not included in this recall- the driver side A piller applique on the windshield has also come loose and may also fly off during travel. This too should be fixed. Can you help?

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part for the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The current b-pillar trim issue that Ford hasn't remedied. In October 2025 my b-pillar broke off my car while driving, shatteringagainst the car behindme. When it did that the wiring immediately caused my liftgate to think it was open and I have not been able to access that back of my suv since then. In order to do so a piece in the door had to be removed and I have to crawl thru the vehicle to manually find a switch to release it. This has gone on for 5 months with me being unable to use the entire back half of the vehicle. If I open it manually it risks not getting shut fully and popping open. It's ridiculous it has taken this long for a fix.

The contact owns a 2016 Ford Explorer. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); approximately 2 years ago. The contact stated that the A-pillar trims on the driver's and passenger’s side were loose. The contact used caulk to temporarily hold the trims in place. The contact called a local dealer and the manufacturer several times and was informed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

The Passenger side A-Pillar cover detached from the vehicle and was recovered on the road right of way.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the B-pillar trim on the rear driver’s side had started to detach from the vehicle. The vehicle was taken to the dealer, and a replacement trim was sold to the contact; however, it was not the part approved for the recall repair. The vehicle was not repaired due to the replacement part not being covered under the recall. The manufacturer was made aware of the issues and confirmed that the part was not yet available. The failure mileage was approximately 130,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact had received the notification 2 years prior. The contact stated that while driving approximately 75 MPH on the highway, the A-pillar trim clip detached on the passenger’s side of the vehicle. The A-pillar trim struck the vehicle behind, but had not cause any damage to the vehicle. The vehicle was taken to the dealer, where it was confirmed that the replacement part was still not available. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 155,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 30 MPH, the driver's side roof rack cover panel ejected from the vehicle and made contact with a second vehicle. The driver of the second vehicle swerved to avoid the airborne projectile and crashed into a third vehicle. During the incident, no damage to the vehicles or injuries to the occupants in either vehicle were reported. No police report was taken. The local dealer was informed of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 21V316000(STRUCTURER). The contact indicated that the vehicle had experienced the same failure listed in the recall. Also, the front driver's door exterior A-Pillar Trim had detached and was snapped back into position, and both the driver side and passenger side exterior B-Pillar Trim had come loose. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was 70,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked in the rain, water leaked inside the vehicle. There was water accumulating on the floor on the driver’s and the passenger’s side of the vehicle. The contact was unsure of where the water was entering the vehicle. The contact stated that on a separate occasion, while driving 60 MPH, the driver's side A-pillar trim and the passenger's side A-pillar trim had detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact was unsure if the water was entering from the A-pillar trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that all the door trims were loose. In addition, there was an abnormal sound coming from the doors while they were closed. The vehicle was taken to an independent mechanic and was diagnosed with loosened bolts on the doors. The independent mechanic tightened the bolts. However, the failure persisted. The contact stated that the driver's side A-pillar trim was loose. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 220,000.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked and occupied, while attempting to open the driver’s side door with the door handle, the door failed to respond as needed. However, when the button was pushed to unlock the vehicle, the door responded as intended. The contact stated that the driver’s side window failed to operate as needed. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 98,331.

The pillars flew off and I can not get them repaired and they have no remedy for it the dealership glued them back

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the driver’s and passenger’s side A-pillar trims became loosened. The contact attempted to use epoxy and duct tape to temporarily repair the vehicle; however, the failure reoccurred. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Since March of 2024, this vehicle has been waiting on parts to correct Ford recall 24S02. The dealerships are even frustrated with dealing with customers. They started telling us there is nothing they can do and send us on our way only saying our name is on a list. In the summer of 2024, the A pillar trim dislodged and nearly hit another car at highway speed but luckily did not cause an accident. This has been tagged as a SAFETY recall so how is it that we are allowed to drive around without a part replacement or the potential for them to dislodge and hit another driver for now 2 yrs? (B Pillar Recall in 2025 and still attached) I would like an explanation on how this has been allowed to go on this long. What are the limitations for a safety recall and why does Ford and NHTSA allow drivers to operate their vehicles with known safety hazards attached to their vehicle? I see these vehicles all over the road with parts still attached or one side missing. This particular vehicle has been inspected by Ford, but we were allowed to drive off with recalled part, B side still attached for now, and still 2 years later, no option for replacement.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that during rainy or snowy weather, snow or rain was leaking into the driver’s side B-Pillar trim. The contact stated that water was accumulating on the floor of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign: 21V316000 (Structure); however, parts for the recall repair were not yet available. The vehicle was taken to the local dealer for several other recall repairs. The vehicle was not yet repaired under NHTSA Campaign: 21V316000 (Structure); because parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Opened driver door to exit vehicle and heard a loud POP! Noticed rear window had exploded. Glass flew outside behind vehicle and continued to fall in rear of vehicle. Defrost was not in use. It was single digit temp out.

The transmission shifts with a harsh jerk for no apparent reason and is an intermittent not constant problem. Also when stopped at an intersection refuses to engage to power the vehicle forward for a short time 5+ second time period.

There have been EXCESSIVE delays with the repair of the A-Pillar trim. This item flew off of our vehicle while traveling down the highway at 70mph. THANKFULLY this piece did not impact the car behind us. This piece has now been missing for over 14 months. Numerous inquiries placed to dealerships and being told that the piece is still not available is not acceptable. Please encourage Ford to do better and make these pieces available for repair.

2016 FORD Explorer EXTERIOR A-PILLAR & B-PILLAR APPLIQUE TRIM CLIP THIS MAY RESULT IN THE B-PILLAR TRIM APPLIQUES DETACHING WHILE DRIVING. A B-PILLAR TRIM APPLIQUE THAT DETACHES WHILE DRIVING CAN CREATE A ROAD HAZARD FOR OTHER VEHICLES, INCREASING THE RISK OF A CRASH. The problem been confirmed by a Ford dealer The vehicle has been inspected by the Ford Dealership with no resolutions available!!!!?? No warnings at all before purchase of the family vehicle.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, air was entering through the front driver’s and passenger’s side A-pillar trims. Upon further inspection, the contact noticed that the sealant on the driver’s and passenger’s side A-pillar trims was deteriorating. The contact stated that while driving at an undisclosed speed, the driver’s side B-pillar trims partially detached and struck the rear driver’s side window and then flew off onto the road. The local dealer was contacted; however, the parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

While driving the crankcase sensor malfunctioned and caused my vehicle to stall without warning, this is a safety issue because of you are driving at highway speeds this will prevent the vehicle from being controlled properly to get to the side of the road. This sensor does not give any engine codes suggesting that it needs replaced until it goes out completely. The check engine light did not come on until after the component failed. I ordered a new part directly through Ford and even they said "yes that part will go out without any warning at all and will shut the engine down completely". When this sensor went out, it also caused pressure to build up in the engine which in turn has led to several other components that now need to be replaced. I have a had a mechanic look at it, and it now requires a turbo intake hose and a new turbo because the pressure that was built up in the engine due to the crankcase sensor going out burst the turbo intake hose and prevented the turbo from working correctly. It's approximately $4,000 in repairs due to a $150 part going out.

Leather dash has peeled back. Have found from other owners this is a common problem.

Leather dash is coming unglued near windshield and retracting towards front of dash. This is exposing a white underliner near the windshield and causing a severe glare on windshield. This condition significantly reduces visibility which is a high risk safety concern I have researched and several other Explorer owners have this same condition

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side exterior B-pillar trim detached and flew off. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available to repair the vehicle. The vehicle was taken to the dealer after receiving notification of NHTSA Campaign Number: 25V347000 (Structure). The contact was informed that the dealer would call whenever parts became available. The dealer was recently contacted, and the contact was informed that some parts were received in September; however, there were currently no parts in stock. The contact had also received notification of NHTSA Campaign Number: 240V031000 (Structure); however, the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that the front windshield A-pillar trim had detached. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact's mother was concerned about driving the vehicle. The local dealer was contacted and confirmed that parts were on back order. The contact called another local dealer, Stivers Ford South (4355 Jonesboro Rd, Suite B, Union City, GA 30291), and the dealer confirmed that parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The failure mileage was approximately 35,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated that the driver's side B-pillar trim was missing. The contact was unaware of when the part had detached from the vehicle. The contact called a local dealer several times and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 64,000.

See attached document for complaint. Recall Notices 25S53, 21B11, 21N01, 24S02 Nothing I can do about the attached recall notice Prior ownership/staff cancelled both appointments when I showed up 15 minutes prior to appointment. A mailer brochure & email for at home visit “new service” 2023 was not actually honored. I want the recall honored — two notices have no manufactured parts yet and for all four the work description, none are more than 30 minutes work for any of the four per the scheduler. So none are worth drop off the car for a day. In addition, there are four open recall(s) on the car, only two can be handled now, according to Service Department which means I might face another all-day appointment or perhaps a 3rd. Really no guidance here. Why don’t you just stop the urgent alerts (attached) and let me know when you can do all four recalls ready which could take up to an hour or 2 hours, we can then schedule something. Along with these emails, if you cannot accept a reply, do not create an email to me. Just simple business etiquette, mail/mail reply, call/call‑reply, email/email reply, text/text reply. I drive ~10 miles per week with a 2x year road trip of 1,500 miles each so I really do not see anything urgent here. I keep up on the maintenance and have less than 71,000 miles the past 10 years.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving approximately 55 MPH, the passenger-side exterior B-Pillar Trim detached from the vehicle. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 115,000.

The contact owns a 2016 Ford Explorer. The contact stated that the trim on the B-pillar on the driver's side had started to loosen, and that the trim on the A-pillar on the passenger’s side was loose. The contact used duct tape to secure the trim pieces to the pillars. The contact had received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts were not yet available. The contact called a local dealer and the manufacturer to ask when parts would be available but was informed that once the parts were available a second letter would be sent to vehicle owners. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

The display screen keeps rebooting and not available. Its a safety issue as the backup camera is not available for sometimes up to 10 minutes

Backup camera is cloudy/foggy. Brought it to ford service department attention in regards to Issue Date 2022-08-26 Campaign 22S51/22V644 Per Fullerton Ford, they would not participate. I feel this is a visability issue when backing up and would like Ford to also consider 2016 ford Explorer in this recall since it is a safety issue

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side B-Pillar trim detached. The vehicle was taken to the dealer; however, the contact was informed that the part was not available to repair the vehicle. The contact received notifications of NHTSA Campaign Number: 25V347000 (Structure) and 24V031000 (Structure); however, parts were not yet available for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the recall repair was needed; however, the part to do the recall repair was not yet available. The contact stated that the dealer was permanently closed. Additionally, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to a second dealer, Larry H. Miller Ford Lakewood (11595 W 6th Ave, Lakewood, CO 80215); for the recall repair; however, the contact was made aware that the first dealer had marked the recall as complete, and there would be a charge for the repair. The driver's side A-pillar trim was replaced at the owner’s expense. The manufacturer was notified of the issue, but the contact was informed that the first dealer was paid after marking the recall as complete, and no further assistance would be provided. The failure mileage was approximately 41,537.

the exterior A-piller trim part is missing, having already detached. I have called Ford 3 times and the customer service once. They keep saying for the last year that the parts are not available. they will not take responsibility to get this fixed. If the other one falls off it could cause other people to get injured.

Recall ford # 21S22 roof rack cap. I called ford and reported that the roof rack cap has broken off. They stated that recall for my vehicle has been completed and closed. If the issue is still happening after the recall has been established even if it has been repaired, why is it still not covered under the recall. The repairs made to correct it were obviously not adequate.

The contact owns a 2016 Ford Explorer. The contact was notified of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that upon inspection of the A-pillar trims on the driver’s and passenger’s sides, the trim pieces were a bit loose. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving approximately 65-70 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted and confirmed that parts were not available to complete the recall repairs. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim became loosened. The local dealer was not contacted after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 57,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 65 MPH, the passenger's side B-pillar detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side B-pillar trim became loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 146,721.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that while driving approximately 45 MPH, the passenger’s side trim panel separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not yet repaired. The manufacturer was not made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 91,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal, windy sound coming from the front windshield. The vehicle was taken to the dealer, and the contact was informed that parts were not available to repair the vehicle. The vehicle was not repaired. The vehicle was the primary vehicle for the contact's wife. The contact stated that the parts had been unavailable for two years. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts were not yet available. The contact stated that the initial recall notification for NHTSA Campaign Number: 24V031000 (Structure); had been received two years ago. In addition, the contact questioned how long it would take for the manufacturer to produce clips to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was unknown.

Gas filler neck is loose, making it difficult to fill the gas tank without spillage. I don't recall how long this has been an issue, but it has been a problem for multiple years. There have been no incidents that preceded this problem.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was a loud tapping sound on the passenger’s side windshield. The contact stopped on the highway to check and saw that the passenger’s side A-pillar trim was loose at the top of the strip and was striking the windshield. The contact used tape to hold the trim piece in place. The contact stated that later, the driver's side trim started to loosen, and tape was used to hold the trim piece in place. The contact called the local dealer and was informed that parts were not available. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) and called the dealer for a year about parts and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 80 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact's husband replaced the passenger's side A-pillar trim; however, the part was not a proper fit. The contact stated that on another occasion, while driving at 65 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact's husband replaced the passenger's side A-pillar trim; however, the part was not a proper fit, and the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated while driving at an undisclosed speed, the passenger's side A-pillar detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, water entered the interior of the vehicle and accumulated on the floorboards underneath the floor mat. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. The VIN was not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim was flapping while driving. The contact stated that the windshield exterior A-pillar trims were loose. The contact used glue on the passenger's side A-pillar trim, and the vehicle was taken to the dealer, where glue was applied to the driver's side A-pillar trim. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving approximately 60 - 65 MPH, the driver's side B-pillar trim became loosened. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at 50 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at 50 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact's wife was able to push the piece back down. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 52,000.

The contact owns a 2016 Ford Explorer. The contact stated that the A-pillar trim on the passenger’s side was missing. The contact was not aware of when the trim piece had detached from the vehicle. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); in early 2024. The contact called the local dealer and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 111,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 60 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact's husband purchased the missing A-pillar trim from Amazon. The contact stated that the driver's side A-pillar trim was not the correct size and the driver's side A-pillar trim seemed to be loose. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had become loosened, and the contact used black duct tape to secure the trims. The vehicle was taken to an unknown dealer, where it was inspected; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.

When driving my Explorer feels like the gear is stuck making the vehicle jerk. Very loud at start up from fan. I have taken it to get the code read, I think it stated transmission needed to get checked.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side windshield exterior A-pillar trim started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was still unavailable. The contact stated that the driver's side windshield exterior A-pillar trim had become loosened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 171,992.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side windshield exterior A-pillar trim had become loosened, and the sealant was peeling off. An unknown local dealer was contacted on several occasions. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the driver's side and passenger's side windshield exterior A-pillar trims became loose. The local dealer was contacted. The vehicle was not repaired. The contact used Scotch tape to hold the trims in place. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the passenger's side windshield exterior A-pillar trim had detached and flown off the vehicle while his daughter was driving the vehicle. The vehicle was taken to the dealer, where it was confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving at various speeds, the contact noticed rattling sounds and windy sounds coming from the driver's side and passenger's side doors. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 30,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 50 MPH, the driver's side windshield exterior A-pillar trim detached from the vehicle. The local dealer was contacted, but the vehicle was not repaired. The contact stated that while driving at an undisclosed speed on a separate occasion, the passenger’s side windshield exterior A-pillar trim became loosened. The vehicle was not taken to the dealer or an independent mechanic after the most recent failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received a recall notification NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at an undisclosed speed, a windshield exterior A-pillar trim detached and was flapping in the wind. The vehicle was taken to an unknown dealer several times; however, the contact was informed that the parts to do the recall repairs were not available. The vehicle was not repaired. The contact stated that the parts were available on Amazon, and the contact believed that the manufacturer also had the parts available. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 113,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was an abnormal rattling sound coming from the passenger’s side near the windshield. The contact then observed that the A-pillar trim had detached and blown off the vehicle by the slipstream. The contact called a local dealer and was informed that the parts were not yet available. The contact had received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75 MPH, the driver's side door B-pillar trim detached from the vehicle. The dealer was contacted, and it was confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.

The windshield trim on my car is missing. There is a recall on this but there is no remedy yet. With this not being fixed it is causing a safety issue with our car as well as allowing our car to flood inside when it rains. I have contacted Ford and they told me unfortunately there was nothing they could do at this time.

I called ford about this recall in December of last year. The dealer in Chico CA. I submitted a request to get it done and they keep saying ford isn’t making them yet. I lost my piller and my car looks ugly an I just want it fixed

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 55 MPH, the passenger's side door B-pillar trim separated and flew off the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

I want to escalate the recall that Ford has on my 2016 Ford Explorer A-pillars. This recall was issued on January 2024, almost 2 years ago. Is Ford going to fix these problems or not. They also have a recall for the B-Pillars from May 2025. Please advise when they are going to find a fix.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving approximately 60-65 MPH on a four-lane highway, there was an abnormal cracking sound coming from the vehicle. The contact stated that the A-pillar trim had detached from the vehicle. The driver was able to pull over safely. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated that while driving at an undisclosed speed, there was a popping sound coming from the passenger’s side door. The vehicle was stopped, and the contact observed that the passenger’s door trim was missing. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, while the vehicle was parked, the contact became aware that the driver’s side B-pillar trim had detached and was missing. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that the B-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield began to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact was placed on a waiting list for the recall repair once parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact expressed concerns that the passenger’s side A-pillar trim had started loosening, which might cause a safety hazard. The manufacturer was not made aware of the failure. The approximate failure mileage was 176,000.

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact stated that while his grandmother was driving and decelerating, the rear passenger’s side suspension suddenly failed, rendering the vehicle undrivable. The vehicle was towed to the local dealer, who determined that the rear passenger’s side tow link had failed and that both the rear passenger’s side and driver’s side tow links needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 21V537000 (SUSPENSION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 143,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure with both the front driver’s and passenger’s side trims while driving. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failures. The failure mileage was approximately 83,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to turn to the left or to the right. The contact stopped and turned the vehicle off and restarted the vehicle, and the power steering functionality returned. The contact stated that the failure had occurred twice and during the second failure the check engine warning light illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 79,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V3470000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

When accelerating more rapidly (like getting on interstate), a burning smell will enter the cabin. It is not noticed at low speeds, nor when acceleration to high speeds happens gradually. The smell is strong and lingers for about one minute.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the dealer. The vehicle was inspected, and the contact was informed that the passenger's side exterior A-pillar trim was fractured and was removed by the dealer. The contact was then informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 45,000.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); however, the repair failed to prevent the failure shortly after the vehicle was repaired. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front driver's side A-Pillar trim and the front windshield. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.

The contact’s husband owns a 2016 Ford Explorer. The owner received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated that while driving at an undisclosed speed, her and her husband observed that the driver’s door trim had partially detached. The vehicle was steered to the side of the road, and tape was used to secure the driver’s door trim piece. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unavailable.

The contact's husband owns a 2016 Ford Explorer. The owner received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 65 MPH, there was an abnormal pounding and whistling sound coming from the windshield. The vehicle was pulled over to the side of the road and inspected by the contact and her husband, and it was observed that the driver's side exterior A-pillar trim had partially detached. The contact stated that the trim was pushed back into place. The vehicle was taken to a dealer, but the contact was informed that parts for the recall repair were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that while reversing, the back-over prevention camera screen was distorted. In addition, the contact stated that the screen image was wavy and had several colors. The dealer was made aware of the failure. The contact was informed of an unknown recall with a similar failure description; however, the contact was informed that the VIN was not associated with the recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,929.

The rear camera is compromised because water gets inside and is blocking the view of the camera. You are unable to use the rear backup camera because the view is completely blocked or blurred by the water or moisture that is able to get in.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the passenger’s side A-pillar trim blew off the vehicle. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); over a year ago and the parts were not available to repair the recall. The contact also received notification of NHTSA Campaign Number: 25V347000 (Structure); and parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was informed of the failure. The failure mileage was approximately 115,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 21V316000 (STRUCTURE), 24V031000 (STRUCTURE), and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the contact became aware that rainwater was leaking inside the vehicle and standing water had accumulated on the carpet. The water was leaking from the front door, the roof near the dome light, and the glove compartment. The contact was unsure of where the water was entering the vehicle. The contact stated that there was a musty odor inside the vehicle. Most recently, while driving at an undisclosed speed, there was an abnormal burnt odor inside the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the check engine warning light was constantly illuminated since the vehicle was purchased. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was involved in a crash in 2024 that damaged the A-pillars. The contact stated that the A-pillar trims were replaced with an aftermarket part by the Auto Body shop that repaired the vehicle. The contact called the dealer and was informed that the A-pillar trim parts were not yet available. The contact checked online and determined that the VIN was not included in NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was not informed of the failure. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims were loose. The local dealer was contacted several times. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 114,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving in traffic, a trim piece detached from the vehicle. The TPMS and check engine warning light were illuminated. The dealer sent a tech to the contact’s place of employment, but the tech was unable to complete the recall repair due to the bolt not being available. The contact had received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the turbocharger had been replaced on three occasions. Upon investigation, the contact had linked the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The contact called the local dealer, who confirmed the parts for the recall repairs were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a complaint was filed, but no assistance was provided. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V347000 (STRUCTURE) and 24V031000 (STRUCTURE); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Coolant intrusion in the cylinder walls

Left side roof rack chrome cover came off on the freeway with no warning. It could have flown into other cars. Haven't taken to dealer yet. No inspection, the part is gone, run over by other vehicles. No symptoms prior to failure.

Torque converter issue causes shuddered, can cause driver to unexpectedly adjust speed rapidly.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Both an and b pillars are junk and dealer inspected a pillars and said they were fine? And there’s no remedy for the b ones which is annoying. My car shakes bc of a transmission shutter at 100k miles it’s not bad but why is jt going on? And wind noise because of the pillars I’m hoping? Needing help from someone.

The contact owns a 2016 Ford Explorer. The contact stated that the driver's and passenger’s side A-pillar trims were loose. The contact used tape to secure both trim pieces from being blown off the vehicle. The contact called a local dealer several times and was advised that parts were not yet available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 109,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Intermittently, the vehicle's backup camera displays a blank (black) image when the vehicle is placed in reverse. The issue resolves its self by turning the vehicle off and back on.

The car had ongoing issues with a warning sensor that stated Steering Fault - Service Now. There was also a clinking noise when driving straight and then turning right. Took car to dealer repair show and they ran a diagnosis report (I assume they did). It was reported that it was an internal fault with strut bearings and installed a bracket that was suppose to remedy the issue. Since then I would get the Steering Fault warning but it would happen and then not show up for several months. Recently 8/2025 the error message showed up again while driving about 30 mph. At that time my steering locked. I turned off the car and started it again and it seemed fine. My husband and I test drove it short distances and there was no issues. Then I drove it down the road that I was on when it happened a couple days earlier (since it was a hilly road I thought it caused something to come loose thence the warning). I stopped at a vegetable stand and when restarting the car I received the steering warning again. I turned the car off and then on and proceeded down the road. Within a few feet the warning flashed on and also warning that said Service Advance Trac and Hill Start Assist Not Available and Terrain warnings. I took the vehicle back to the dealership again 9/4/2025 at this time I had 93,300 miles on it. They ran a diagnosis report on it and said I needed to replace the Steering Rack at a cost of over $4000.00 plus fees for alignment, etc. FIRST OF ALL - I think this should have been diagnosed when the car was in for steering issues in 2022 - Especially since Ford was aware of issue with the Steering Rack and it is a serious safety issue. SECOND - There should have been a safety recall for Steering Racks on these vehicles. I'm only fortunate that this did not happed when driving on a highway higher speed.

We have been calling and trying to get this recall take care of. Every time we call they never have the parts and "will let us know". Its getting frustrating getting these notices from different sources and not being able to take care of it. Please help us to get this done by directing us to a repair shop that has the parts available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving in the rain, water leaked inside the vehicle from the dome light. No warning lights were illuminated. The contact stated that the moonroof failed to function as intended and was no longer able to be opened. The contact stated that there was mold on the front driver's side and front passenger's side seats, as well as inside the cupholders. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. However, the contact was informed that the moonroof assembly needed to be repaired. The contact had a friend inspect the vehicle and found a burnt wire underneath the steering wheel unit. The manufacturer was notified of the failure. The failure mileage was approximately 153,000.

I went to the dealer, Parsons Ford. The pillar b even has the weather stripping from recall is even detaching. Which they saw and stated its part of the recall. No recommendations to fox it. They said no parts or remedy at this time. Today when driving I heard noise and looked over. Saw the stripping getting worse. I contacted Ford and they say the same thing. This recall has been out since 2024 and no one wants to even fix it. I have a newborn coming and this is the only car I can use to transport her. I feel this is a safety risk not just for us but other people. See the pictures below all from today 9/5. The weather stripping is coming off more. I called Parsons Ford, they were to call me back. No response back today. Ford Social Media filed a claim and dealer to reach out. No response. All responses from Ford and myself today.

Both my A pillars have ripped off on the highway. Called Ford Service center and they continue to say there are no parts available. Most recent incident was on [XXX], when my passenger side ripped off INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 50 MPH, the front passenger’s side A-pillar trim detached. Upon further inspection, the contact noticed that the front driver’s side A-pillar trim was loose. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 70 MPH, the vehicle unintendedly started to decelerate. Additionally, while depressing the accelerator pedal, the brakes unintendedly engaged. The “Scheduled Maintenance” light was illuminated. The contact pulled over to the side of the road and depressed the accelerator pedal seven times, and the vehicle started to operate as intended. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and was test-driven, and the dealer informed the contact that the vehicle was operating as designed. The contact related the failure to the results of a Google search on the throttle body. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 136,000.

Dear NHTSA, I am submitting a formal safety complaint regarding my 2016 Ford Explorer (VIN: [XXX] .) Build Date: (08/15.), Mileage (115,262.). My vehicle has experienced a steering rack failure, which poses a serious risk of loss of steering control. I am aware of multiple recalls (such as 20v-675 / Ford 20S62 and 21V-537 / Ford 21S32) Addressing rear suspension toe link fractures in 2016 ford explorers. These recalls cover vehicles built in the same timeframe as mine, but my VIN is not included. This exclusion is concerning, as both the steering rack and suspension defect involve loss of steering control and directly impact driver and passenger safety. I respectfully request that NHTSA investigate: 1. Why certain VIN's, including mine, were excluded despite being manufactured in the recall window. 2. Whether steering rack failures in the 2016 ford explorer should also be subject to an official safety recall. Thank you for your attention to this urgent safety matter. I look forward to hearing from somebody. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle by the slipstream. The contact had not taken the vehicle to a local dealer or independent mechanic. The contact called the local dealer to determine when parts would be available, but was informed that parts were anticipated in 2026. The vehicle was not repaired. The contact stated that the passenger’s side A-pillar and the driver’s and passenger’s side B-pillar trims were loose. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.

air bag light illumination on occasion, ford confirmed and suggested $1000 repair. seems like a safety issue that is a manufacturer defect. vehicle has been maintained and rear seat rarely used.

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that the driver's and passenger's side windshield exterior A-pillar trims had detached, and the driver's side door exterior B-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,295.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, parts to do the recall repairs were not yet available. The contact stated that while driving 40 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the front driver's side A-pillar trim became loosened. The vehicle was not diagnosed or repaired. Most recently, the contact noticed that the B-pillar trim on the passenger’s and driver's side had become loosened. The vehicle was not diagnosed or repaired after the most recent failure. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the vehicle vibrated, and there was an abnormal knocking sound coming from the transmission. In addition, the vehicle drove roughly while the transmission was downshifting, and the vehicle failed to accelerate as needed. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced, or the transmission could be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. Upon further investigation, the contact related the failure to the Technical Service Bulletin: 20B27. The failure mileage was approximately 100,000.

There are 2 active recalls for this VIN, both related to pillar body parts. The A-pillar recall was issued in January of 2024. The B-Pillar recall was issued in May of this year. Neither recall has been able to be addressed. Gray-Daniels Ford in Brandon, MS continually states that Ford has not issued a solution yet. This is unacceptable. Multiple pillar parts have fallen off of my vehicle while driving. I have ordered aftermarket solutions to try to remedy, but the inability for a major manufacturer to produce a solution and implement the same, over a period of 19 months and almost 4 months respectively, should not be tolerated. The NHTSA needs to investigate this and force Ford to implement a safe solution for these issues, and quickly.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that water was leaking onto the passenger’s side floorboard and passenger’s side door, causing an electrical short with the windows. The contact stated that the window was stuck. The contact left the windows opened to air out the vehicle. The contact used duct tape to secure the structure. There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The contact was added to a waiting list. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,800.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The vehicle was taken to an independent mechanic, where it was determined that the A-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, there was a loud rattling sound coming from the driver’s side windshield. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle lost power steering assist functionality, and the steering wheel was stuck while attempting to turn the steering wheel to the left or the right. There were no warning lights illuminated. The contact spoke with the dealer and was informed that the power steering assist had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 97,000.

I am writing to you today with an urgent and serious safety concern regarding my 2016 Ford Explorer XLT. My vehicle is affected by the A-pillar molding inspection recall, Campaign 24S02/24V031. Last week, while I was driving on the interstate, the passenger side A-pillar molding detached from my vehicle and flew off. This created an extreme safety hazard for myself and other drivers on the road. I contacted my local Ford dealership, Cloninger Ford of Salisbury, to have the recall addressed. They informed me that they cannot perform the repair because the necessary part is out of stock. This is a critical safety issue. The driver's side A-pillar molding is also loose and could detach at any time, posing the same risk. I have found the replacement part is available for purchase from various online retailers, which contradicts the dealership's claim of part unavailability. The recall documentation states that a detached trim piece can become a road hazard, increasing the risk of a crash. Given that this has already occurred with my vehicle, I need an immediate and concrete solution. I am requesting a specific timeframe for when a permanent remedy will be available for recall 24S02/24V031 and when I can bring my vehicle in for the repair. The safety of myself and others on the road is at risk. Thank you for your prompt attention to this matter. [XXX] [XXX] [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver’s side and passenger’s side A-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2016 Ford Explorer. The contact stated that the passenger’s side A-pillar trim was loose. The contact used glue to secure the trim piece. The contact had not taken the vehicle to a dealer. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, after calling the dealer to schedule an appointment, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

I was made aware of a recall for my 2016 Ford Explorer Sport involving the Exterior A-Pillar Appliqué molding recall#24S02 and NHTSA# 24V031 I had an inspection done on 12/30/24 and it was determined at that time it needed to be replaced, but parts were not yet available. I have since then regularly checked with the dealership to see if parts were available, but they have not become available. I reached out to Ford directly on 7/28/25 and was told my case was escalated and I need to work with my 'case handler' who did not contact me until 8/11/25 after I made multiple repeated requests to speak to someone. They informed me there are no parts, there is no ETA and despite assurances to the contrary(they informed me that they "...works daily with your dealership's management team." have not spoken to the service advisor at the dealership as of yet. their case number at ford is [XXX] The part flew off on the highway on [XXX] and now today, [XXX] the rubber around the windshield is coming loose. Ford continues to say they have no updates. The dealership said the last they checked, last week, there were over 30,000 orders in for this part, that Ford was no longer accepting new orders from dealers for this, and that they will not give any ETA on this being remedied. I'm concerned that more damage is being done to my vehicle and based on Ford's behavior thus far will try to not cover any additional repairs that caused by their inability to provide a repair in a reasonable and timely fashion. I'd like this repaired, correctly, and any other repairs necessary due to the delay, by no later than the end of the month of August. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2016 Ford Explorer. A-Pillar trim piece flew off vehicle while driving on highway. Part recalled Jan 2024, currently no solution available from Ford. Paid out of pocket to replace in 2022. B-Pillar trim piece flew off vehicle while driving on highway, remained attached by soldered wires. Part recalled May 2025, currently no solution available from Ford. Paid out of pocket to replace heavy duty, waterproof double sided tape in Jan 2025, tape failed again by July ‘25. Cannot tie piece on because the window won’t function. Tape fails, so currently having to reattach while driving with my arm out the window or pull over every few minutes and drive slowly. Left with no options to repair from Ford!

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact used tape to secure A-pillar trim to prevent the trim from detaching from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the driver's side exterior A-pillar trim was hanging off the windshield, obstructing the contact's view while driving. The contact stated that condensation was entering the vehicle through the driver's side exterior A-pillar trim, also obstructed her view while driving. The contact later received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 65,000.

The water pump has been replaced 3 times within a 2 year period on this vehicle . Something is causing it to fail and the constant leaking of fluid causes the vehicle to drive erratically in highway traffic. The alternator has been replaced twice within a 10 month period. Something is causing it to fail and it has caused major anxiety because the vehicle has completely turned off in the middle of extreme traffic. This is a dangerous situation and has yet to be fully remedied. I believe this model to be a lemon.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact also stated that the B-pillar trim on the driver's side started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,000.

The contact owns a 2016 Ford Explorer. The contact stated that after it had rained, the contact entered the vehicle, and the driver's side carpet was wet. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); for the A-pillar and B-pillar failure. The contact stated that recently the A-pillar trim on driver's side was loose and the seal around the windshield on the driver's side was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to the A-pillar trim recall and felt that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

The contact owns a 2016 Ford Explorer. The contact’s spouse stated that while reversing, the rearview camera image was distorted, nearly causing the driver to hit a child while reversing in a parking lot. A bystander alerted the driver to stop the vehicle, which prevented the incident from occurring. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 116,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the contact became aware that the driver's side and passenger's side windshield exterior A-pillar trims were missing from the windshield. The contact also stated that condensation had entered the vehicle through the defective passenger's side and driver's side doors exterior B-pillar trims on rainy days. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the steering wheel became stiff and did not drive as intended. The contact stated that the next morning, she observed a sound emanating from the steering column. The check engine warning light was illuminated before the failure. The vehicle was not diagnosed or repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 20V675000 (Suspension). The manufacturer was not notified of the failure. The failure mileage was approximately 156,580.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's side B-pillar trim detached and separated from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

The contact owns a 2016 Ford Explorer. The contact stated that while in reverse(R), the vehicle failed to turn to the left or right, and the steering wheel was stiff. The contact stated that when the vehicle was shifted into drive(D) and pulling into a parking spot, the steering wheel was stiff. There was no warning light illuminated. The contact stated that the vehicle was turned off and restarted without the failure recurring. The vehicle was taken to a dealer for maintenance on the brakes, and the vehicle was diagnosed, and it was determined that the steering rack assembly needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,500.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The local dealer was contacted and informed the contact that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was contacted regarding parts not being available. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The local dealer was contacted; however, the contact was informed that parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts not being available for the recall repair. The contact had not experienced a failure.

See attached document for complaint.

Exterior b-pillar applique molding FLEW OFF of explorer. Might have hit people or cars. Has been inspected and confirmed by Ford dealership in December 2024. No warning of problem. Been waiting for part for 8 months, but service department said none are coming in.

My B-pillar trim flew off while I was driving down the road. We received a recall letter and got in contact with the Ford dealership where I live. They came out to asses the vehicle and said they would call me when they received the part to be replaced. I have been waiting at least a year for it to be fixed. I have called several times but they keep telling me the part is on back order and they will call me when it comes in.

I was driving the family and about to enter the highway when my steering started to feel like there may be a problem. The steering started to feel like it was sticking. I turned around and headed back home (about 4 miles) by the time I entered my street, steering failure warning lights started on the dashboard. I had to come to an abrupt stop because the steering wheel would not turn to pull in my driveway. We had to dolly the rear of the car over so i can pull straight into my driveway. I can not even imagine what would have happened if I did not turn around to head home. If this happend on the highway or on a ramp, I could have become devestating.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, there was an abnormal sound coming from the vehicle. The contact stated that on a separate occasion, while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

A pillar components have come detached on both sides of my vehicle. One on the right side in spring of 2024 and one on the left side summer 2025. The entire rubber and plastic moulding is missing on the right and the entire rubber became unattached underneath the plastic pillar accent on the left. I am afraid of that piece detaching and hitting a car. Why is it taking so very long for a remedy for this?!!!!???

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side B-pillar trim fractured and detached from the vehicle. The B-pillar trim was hanging on by the electrical wiring. In addition, the rear liftgate warning light was illuminated and the rear lift gate power was deactivated. The vehicle was taken to the dealer and the contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 124,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was taken to the dealer. The contact stated that on a separate occasion that before the recall notification was received, the front passenger’s side A-pillar trim had detached from the vehicle. The local dealer was contacted. The vehicle was repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was 85,932. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH on the interstate, the passenger’s side keypad detached from the vehicle. The driver's side and passenger’s side keypads were loose before the failure occurred. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 130,539.

Good Morning, I’m reaching out in regards to my 2016 Ford Explorer. I’ve been trying to get the necessary recall repairs completed, but unfortunately, I’ve been unable to locate the required pillars for the repairs. I recently brought my vehicle back to the dealership, but was told that no work can be done until both parts are available. I was also advised to try sourcing one of the parts from another Ford dealership on my own, which I’ve had no luck with. To be honest, I’m feeling very overwhelmed. I purchased this vehicle used, back in September 2025, and since then, it has been one issue after another. I’ve already invested more into mechanical repairs than what I currently owe on the vehicle. I’m a [XXX], and this vehicle is our only mode of transportation. I’m growing increasingly concerned for our safety, especially knowing that the recall parts are critical and things could start to fall apart — literally — if they’re not addressed soon. With that said, I would greatly appreciate your help in exploring any other options available through Ford or the dealership. Some specific questions I have are: Is there any way for the dealership to help source the necessary parts through other Ford networks or escalate this to Ford corporate? Can you assist with a temporary vehicle solution while waiting on the parts (loaner or rental)? Would there be any way to explore trading in or transitioning into another vehicle, even with the current issues and financial position I’m in? I understand that supply issues happen, but I’m just trying to keep my kids and myself safe, and right now I’m feeling stuck. I would extremely appreciate any help or direction you can offer. Please feel free to call or email me directly. I look forward to hearing from you. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim fractured and detached from the vehicle. The contact stated that the trim was hitting against the vehicle. The contact stated that the A-pillar trim detached and almost caused a crash with three other vehicles. The contact stated that the remnants of glue on the windshield impaired the contact’s vision while driving. The contact stopped and cleaned the glue off the windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and an emergency service appointment was scheduled. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 57,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the A-pillar trim bordering around the driver’s and passenger’s side windshield had detached. The contact used tape to secure the trim. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver side A-pillar trim detached, and the front passenger’s side A-pillar trim was loose. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers:24V031000(Structure) and 25V347000 (Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that while driving 70 MPH, the driver's side windshield exterior A-pillar trim detached from the vehicle. Additionally, the trim surrounding the windshield came loose. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 55-65 MPH, the exterior A-pillar applique trim detached from the front windshield. The tire pressure system fault warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called two other local dealers Jenkins Lincoln of Crystal River Service (2440 US-19, Crystal River, FL 34428) and J. Allen Ford Service (9274 US 49, Gulfport, MS 39503), but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a rattling sound coming from the roof of the vehicle. Upon inspection, it was discovered that the passenger’s side roof rail cover had become unsecured. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 137,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact also stated that the B-pillar on both sides of the front doors had started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer sent a technician to the residence and the vehicle was diagnosed and it was determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,175. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side doors exterior B-pillar trims had partially detached and were secured with Gorilla tape. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, there was an abnormal vibration sound coming from the passenger’s side A-pillar. The contact stated that the trim was loose before being blown off the vehicle by the slipstream. The contact did not recover the trim and later noticed that the trim on the B-pillars was loose, and the vehicle was taken to an auto body shop to have the B-pillar trims replaced. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

A-Pillar trim on both sides of my windshield flew off while driving over one year ago. Contacted Ford multiple times and parts are still not available to make the repair under recall 24S02. Ford still does not have parts for 18 months. Please do something to require Ford to make the parts to fix this recall. Thank you.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and the passenger's side windshield exterior A-Pillar trims were loose. The vehicle was taken to the dealer, where it was inspected, and the contact was provided an estimated fee for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The contact had replaced the A-pillar trim previously. The contact stated that recently the B-pillar trim on the passenger’s side had blown off, and the driver's side B-pillar trim was loosened at the top. The contact was not aware when the passenger’s side B-pillar trim had detached. The contact stated that water was intruding through the driver's side trim and was causing the door entry keypad to short circuit. The contact stated that additionally the 12-Volt battery had drained. The contact stated that after rainy weather the contact needed to jumpstart the vehicle. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side A-pillar trim had started to detach from the vehicle. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

Odometer Fraud. The contact purchased a 2016 Ford Explorer. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 150,831 and at the time of registration, it was discovered that the mileage was previously documented as 161,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-Pillar trim separated from the vehicle. The local dealer was contacted. The vehicle was not inspected or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

Around April 9, 2025 I took my vehicle to the dealership (Crossroads Ford Prince George, VA) for a NHTSA Recall 25V031. As of today (7/10/25) the repair is not completed. Dealership claim that the parts still on order due to shortage. This seams to be a long time for Ford Company to provide the parts to replace the A-Pillar trim.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the B-pillars had started to peel off. The contact had taken the vehicle to a local dealer to replace the B-pillar trim. The contact stated that the failure was prior to receiving the recall notification. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65 MPH, the driver’s side windshield exterior A-pillar trim detached and started flapping. The vehicle was taken to an unknown dealer, where it was not fully diagnosed but the dealer informed the contact that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

The rear camera, mounted on the lift gate, is no longer operating correctly. At times, it will flicker off and on, camera picture 'rolls', or does not work at all (black screen with error message - "camera is no longer operational, contact the dealership"). These incidents with the camera have occurred multiple times each month over the last year. When reversing in the dark especially, this becomes a major safety issue. Currently do not see a NHTSA or Ford recall for this defect.

The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle, the engine overheated, and the temperature gauge had increased to high with the check engine warning light remaining illuminated. The vehicle was taken to the local dealer who diagnosed that the water pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 116,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The power steering unit failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed electronic power steering rack. The contact was informed that the electronic power steering rack needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed with a failed electronic power steering rack. The contact was informed that the electronic power steering rack needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 75,000. The VIN was unavailable.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the sides windshield started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 148,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that water was entering the cabin of the vehicle through the A-pillar and B-pillar trims, sunroof, and doors. The contact stated that the water had started to affect various electrical systems. The contact stated that the A/C unit failed to cool as prior to the failure. Additionally, the turn signals failed to self-deactivate. The vehicle was taken to the dealer but was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage was 142,000. VIN tool confirms parts not available.

Spoke to Maplecrest Ford in Union NJ about the front Pilars recall. Maplecrest ford took pictures of the pilars in September 2024 and told me in January that they will replace them. January became April , Abril became June. Now Maplecrest ford is back to the beginning by taking pictures again and waiting on Ford for approval to replace the pilars.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 65 MPH, the passenger's side doors B-pillar trims separated and flew off into traffic, almost causing a crash. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 194,800. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 24V031000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on another occasion, while driving 60 MPH, the passenger’s side A-pillar trim became loosened. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while diving at an undisclosed speed, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. Most recently, the contact stated that the B-pillar trim detached from the driver's side and passenger's side. In addition, the trim around the front windshield also detached. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the exterior A-pillar trim had detached from the front windshield and the metal studs were showing. The contact stated that the seat belt light warning light was illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, the vehicle stalled after coming from a stop. No warning light was illuminated. The vehicle was able to be restarted. The contact stated that the water pump had previously been replaced twice, but the failure persisted. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion in engine and the water pump needed to be replaced for the third time. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 177,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 72 MPH, the A-pillar trim detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 189,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH, the contact observed wind coming from the driver’s side door. The contact then received notification of NHTSA Campaign Number: 25V347000 (Structure); after the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's side door B-Pillar trim detached and flew off the vehicle. In addition, the contact stated that the driver's side front windshield A-Pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached, and water leaked into the cabin of the vehicle during inclement weather. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic and was diagnosed with electronic power steering control module failure. The contact was informed that that the independent mechanic found that the EPS control module was water damaged. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 135,000.

Transmission slips in and out of gear while driving causing loss of power. Many complaints online about this same issue from others.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000(Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 65 MPH, the A-pillar trim started detaching, causing the rubber to detach. The contact temporarily repaired the vehicle using glue. The dealer was contacted and confirmed that there were no parts yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the B-pillar trim detached from the vehicle. The contact became aware of the failure in the driver’s side mirror. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact's husband owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000(Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 75 MPH, the driver's side windshield exterior A-pillar trim was flapping and separated from the vehicle. Additionally, the contact stated that the driver's side door exterior B-pillar trim, where the security keypad was located was detaching. The local dealer inspected the vehicle at the contact's residence. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,693. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while driving 60 MPH, the driver's side B-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

There was no incident however I received a recall for a windshield piece that was back in 2024 and supposedly would be available for repair in the latter half of 2024. However nothing has been sent to me regarding this and when the piece came off it cracked my windshield so I have a crack across that as well.

The contact owns a 2016 Ford Explorer. The contact stated that the exterior A-pillar trim had become loosened, and a local independent mechanic secured the trim to prevent the trim from falling off the vehicle. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 112,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and pictures of the failure were taken. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the front passenger side door was opened, and the contact noticed water on the carpet after it had rained overnight. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, while driving 25 MPH, during a rainstorm, the contact noticed water leaking from the front windshield. Additionally, there was water leaking from the dome light into the vehicle. The contact became aware of failures with the electrical system. However, the vehicle was not diagnosed or repaired due to the cost for the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that there was water leaking inside the vehicle through the upper center location of the windshield. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side front windshield A-Pillar trim detached and flew off the vehicle. The contact stated that the detached trim struck the vehicle that was following behind the contact's vehicle. In addition, the contact stated that, due to the failure there was a loud whistling sound while driving the vehicle. The contact stated the vehicle was previously taken to the dealer in 2024; however, the contact was informed that the parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 86,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The vehicle was taken to the dealer to remove the A-pillar and B-pillar from the vehicle while confirming that parts were not yet available. The contact had not experienced a failure for the A and B-pillar trims to be removed. The manufacturer was made aware of the issue and opened a case. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 50 MPH, the passenger’s side A-pillar detached from the vehicle. The local dealer was contacted, but the vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the passenger’s side A-pillar trim was loose. Most recently, the contact stated that B-pillar trim on the passenger’s side was loose. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side windshield trim detached and flew off the vehicle. The contact stated the noise from the air was extremely loud. In addition, the contact stated that while the vehicle was parked, the contact noticed that the front driver's and front passenger's doors B-Pillar trims had detached and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available for the repair. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

I have contacted ford dealership here in Chico, CA about the recall Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 I was told that the parts have been on back order for the last 6 months and that was in January of 2025. As of today I still haven’t been contacted for this recall. I’m not sure what to do but they checked my car and said we added you to the list in January of this year

The contact owns a 2016 Ford Explorer. The contact stated that upon engaging the parking brake, the parking brake failed to remain engaged. Additionally, the contact stated that upon activating the A/C, the A/C was blowing hot air. The vehicle was taken to a Mazda dealer, where it was diagnosed that there was a blockage in the engine block heater. The dealer informed the contact that no authorization was provided to repair the failure. The vehicle was not repaired. The dealer referred the contact to the NHTSA Hotline for assistance. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle experienced rough idles while his wife was driving the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was confirmed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION), 24V031000 (Structure), and 25V347000 (STRUCTURE). However, the parts to do the recall repairs for 24V031000 (Structure) and 25V347000 (STRUCTURE) were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while the vehicle was idle and the contact was dropping off her child at school, the rear passenger seat caught on fire. The contact had turned on the seat warning, and when the daughter exited the vehicle, an abnormal burnt smell was coming from the back seat. The contact then noticed smoke was emitting from the seat. The contact pulled over to the side of the road, turned off the engine, and put out the fire. The seat was damaged beyond repair, and the wires were exposed. The vehicle was not diagnosed or repaired for the most recent failure. No Fire and Police reports were filed. There were no injuries sustained. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts are not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000(Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. Additionally, the contact stated that while driving 40 MPH and making a right turn, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering wheel had failed. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the exterior A-pillar trim had detached from the vehicle. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had detached. The contact stated that while driving 65 MPH, the A-pillar trim started flapping. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the A-pillar trim retention clips had failed and needed to be replaced. The dealer informed the contact that parts needed to be ordered to repair the vehicle. The dealer confirmed that parts were not yet available and that parts previously ordered were used to repair another vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 70 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware of a whistling sound coming from the front windshield. The vehicle was taken to the dealer where it was diagnosed with a fractured front windshield exterior A-pillar trim. The contact was informed that the front windshield exterior A-pillar trim needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.

Ford has been unable to repair our vehicle for over a YEAR because they say they can't get parts for recall # 25V347. We have contacted multiple Ford dealerships in a 300 mile radius. The outside noise coming from around the windshield area has increased. This is a major safety issue. I'm fearful that many people will be killed when the windshield and connected components start blowing out while driving. If Ford had been serious about getting manufactured parts out to dealers, they would be available. It appears that Ford has made a calculated decision to attempt to wait out owners. This is a dangerous situation for all concerned. We request repairs or an equitable solution.

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact stated while driving 35 MPH, the vehicle shuddered abnormally with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transfer case had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,401.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield trim on the passenger's side detached and flew off the vehicle. Additionally, the contact stated that while the vehicle was parked, the contact noticed that the passenger's door B-Pillar trim had detached and flown off the vehicle. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving on the highway at 65 MPH, the driver’s side A-Pillar trim detached. The vehicle was not repaired. The approximate failure mileage was 58,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 60 MPH, the B-pillar trim detached from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issues. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and a dealer representative arrived at the residence and diagnosed the vehicle and determined that the A-pillar trim retention clips had failed and needed to be replaced. The contact confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 122,573. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was taken to the dealer for the recall repair and the driver’s and passenger’s side A-pillar trim were fractured. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side windshield exterior A-pillar trim had detached from the vehicle. The vehicle was taken to the dealer to be inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield exterior trim fractured. In addition, the contact stated that the trim detached and was hitting against the vehicle. The contact feared the trim might detach and cause a crash. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 48,500. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving 65 MPH, the driver’s side exterior A-pillar trim detached from the vehicle and flew off into traffic. The vehicle was taken to a dealer where it was determined that the exterior A-pillar trim needed to be replaced; however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the keypad detached and flew off the driver’s side door. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 104,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65 MPH, the A-pillar and B-pillar trims detached from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue and a complaint was filed. The failure mileage was approximately 87,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign number: 24V031000 (Structure) and NHTSA Campaign number: 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar detached from the vehicle. The brake pedal was depressed but failed to stop the vehicle immediately. The vehicle then crashed into the guardrail. The contact stated that the vehicle spun around, and went across the freeway and hit the guardrail on the other side, where it came to a stop. None of the air bags deployed. The contact suffered injuries to his back that did not require medical attention. A police report was not filed. The vehicle was towed to the residence, and then it was towed to the dealer. The insurance company was not notified. The contact stated that on a separate occasion, while driving 50 MPH, the front passenger A-pillar trim and the back passenger B-Pillar trim were loose. The contact stated that the brackets on the front driver side seat are loose and the seat wobbles. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 126,000. VIN tool confirms parts not available.

Steering gets really hard and jerks acts like the steering isn't working

Was driving on the highway at an high speed and abruptly received a message “power steering failure” the steering wheel locked up. After a few seconds I was able to find a way to safely maneuver lanes but it was very difficult to maintain control Of vehicle. Upon re starting car the error popped up again and the wheel is now completely locked. Upon conversation with a family member about the occurrence we found out this happened to their car as well. Same make year and model. Upon research this sounds to be a problem in the 2016 Explorers and is a major safety concern. This could have ended extremely badly.

See attached document for complaint. From attached: I received this recall notice in February 2024. Notice stated the parts would be available in the "later half of 2024. We are now in the second quarter of 2025 and the parts are still not available. I was patiently waiting g for the parts as I had no real issue with my vehicle. Situation has changed are the part was violently ripped from my vehicle at 65 MPH while on the Garden State Parkway. I could not recover the part and have no idea if it struck another vehicle when it departed. It seen unreasonable have to wait 15 months for the parts to be delivered. To say nothing of the fact that the vehicle looks h01Tible with the part missing

A-pillar trim has been under recall since Jan. 2024. Ford estimated having the parts "the later half of 2024". Here it is June of 2025 and still no repair. Is it going to take a tragedy to motivate Ford? In no way could this be considered a "timely repair".

I was at Apple Ford of Lynchburg, VA when I grabbed the steering wheel to exit the vehicle when the steering wheel came loose and began to wobble up and down, making the car impossible to control safely. The Service Department and I came to the conclusion that this may represent an apparent safety issue that must be addressed.

Vehicle is not safe for roadways yet no solution has been provided

The rear seats in my 2016 ford explorer platinum have a know air bag issue that ford said is not a safety issue when addressed. It is a know issue by ford and they refuse to fix it because it is not under recall. The air bag light illuminate due to a worn or damaged connection to the rear inflatable seat belt connector which in turn will cause the rear airbags to not deploy during an accident.

I’ve had it twice be an issue where the engine didn’t run quite right. The first time I took it to the mechanic it was determined the timing chain was bad and they also said this is a well known issue with the ecoboost engines in these explorers. Only about a year later after replacing that and the water pump I went to start the explorer and it wouldn’t start. Took it to the mechanic again and they found that the timing chain, again, had failed and this time it also caused damage to a piston rod. They said they were surprised it wasn’t catastrophic damage to the engine because of this. I’ve now had to spend literally thousands of dollars on this vehicle for timing chain related issues alone in just over 3 years of owning it. Searching online finds unending reports of similar issues to this as well as massive issues with the turbos and the cam phasers that also commonly are causing catastrophic engine failures despite routine preventative maintenance being performed. And the a pillar recall issue. I had it inspected December of 2024 and determined it needed them replaced. I was not given a time frame when that would be completed. I got a call over a month ago from the dealer saying to call them to schedule a repair. I did so and then was told that while I was on the list they still are unable to get any parts from Ford to repair this mandated recall and also cannot get a timeline on when said parts would be available. I’m almost six months past them saying it’s been ordered and still no idea when it’ll be repaired. And now a second recall was just announced for the b post coverings and I’m sure this will be just as bad. As many issues as this car is having I think Ford should have to pay for a lot more recalls than they have so far. I also had to have two other recalls fixed that the selling dealer didn’t address before selling to me.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Took the family SUV in for a standard oil change and 100k service to Ford dealership. Upon performing a coolant flush, the water pump began leaking. It was found that the internal water pump was leaking and needed to be replaced along with the primary timing chain and tensioner items. There were no warning lamps or indicators to let us know this was an issue. The dealer service center replaced the internal water pump, refilled system and test drove. It was re inspected and leak has been corrected. However, this cost us $4, 366.80 for an issue Ford knows is a reoccurring issue in this model of SUV and a huge hazard for families.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 55 MPH, there was an abnormal sound coming from the driver's side front A-pillar before the A-pillar trim was blown off the vehicle. The contact called the local dealer and was advised that the trim was not available, and another letter would be forwarded by the manufacturer when parts became available. The contact observed that the passenger’s side A-pillar trim was loosened, and called the dealer, and was advised that parts were not yet available. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the driver's side windshield exterior A-pillar trim detached from the vehicle. The contact stated that the passenger’s side A-pillar trim was detaching. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact had parked and had stopped driving the vehicle due to the safety concerns. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 35,798. VIN tool confirms parts not available.

Windshield seal flies out from under the pilar molding and smacks windshield and passenger window.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim detached. The contact stated that the dealer had previously replaced the passenger's side A-pillar trim. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that a second dealer, Jim Tidwell Ford (2205 Barrett Lakes Blvd, Kennesaw, GA 30144), was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance with reimbursement for the replacement of the passenger's side A-pillar trim. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger’s side windshield trim clips detached and flew off. In addition, the contact was concerned that the driver's side windshield trim clips would detach and cause a crash. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that an appointment was scheduled for the recall repair; however, the contact received a text and was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 83,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front windshield A-pillar trim seals were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The Backup camera stopped working and has a message that says contact dealership. It is blacked out and may cause a crash while reversing. Thank you. Ford has known issues and already has a recall for 2020-2023. This is a 2016.

Odometer Fraud. The contact purchased a 2016 Ford Explorer. The contact stated that while attempting to apply for a loan, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was approximately 93,000 and at the time of registration, it was discovered that the mileage was approximately 244,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion the passenger’s side A-pillar trim became loosened. The vehicle was not repaired after the most recent failure. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was idling rough while shifted into drive or reverse. The contact stated that the vehicle operated normally while moving. There was no warning light illuminated. The local dealer was not contacted; however, the vehicle was not diagnosed. The vehicle was not repaired. The contact referenced Technical Service Bulletin: 20-2271; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 111,000.

I experienced two failures associated with other model years. The first was the right side A-pillar trim. It pulled free on the highway. I noticed it fly off and was able to recover the majority of it. It smashed on impact and there is a large piece missing. The remaining piece is available for inspection upon request. The A-pillar exterior trim flew off on a one-lane section of divided highway, there would have been no place for anyone to go if it flew back and there was a car behind me. This problem is a known issue I found out about on this (NHTSA) website. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, it flew off on the highway and has not been reported yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning at all that this was going to break loose. I also have an issue with the PTU. I was driving home from the airport and at a a stoplight, I noticed a ticking noise when I stopped at the exit of the parking lot. I noticed it again closer to home, after a fifty mile drive. When I stopped on the off ramp from the highway, I noticed smoke coming from under/behind my explorer. It smelled like antifreeze, but when I arrived home, and checked under the vehicle, I found black residue on the PTU and what looked like leaks from the axle seals that were not there for the last five months I've owned the vehicle. The vehicle smoked heavily when I stopped on the exit ramp, and when I went to accelerate into the traffic round-about, the vehicle lagged before moving, with an audible clunk and a lurch when it finally moved. Any reasonably hard acceleration produces a noise and will usually lag before moving. It may make a ticking noise when at idle cold, but is more pronounced the hotter the drivetrain gets. I had an OBD II scan done with no codes produced.

The contact owns a 2016 Ford Explorer. The contact stated while driving 60-65 MPH, the vehicle experienced a loss of power steering functionality. The contact stated that the message “Power Steering Failure - Stop Driving Vehicle” was displayed. The traction control warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed with internal steering gear head failure. The dealer performed the steering gear replacement and realignment. The vehicle was repaired. The manufacturer was notified of the failure, and a case was filed. The manufacturer later informed the contact that no assistance would be provided. The failure mileage was 65,964.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced the failure while driving approximately 50 MPH when the front passenger side A-Pillar detached from the vehicle. The vehicle was not repaired. The local dealer was notified of the failure. The failure mileage was 90,000.

The active recall for the trim only includes the front two trim pillars. There are trim pillars down each window on this vehicle, making that a total of 8 pieces of trim for the windows. Driving down the highway my drivers side window trim pillar (which includes a lock panel with wiring) blew off and almost hit another vehicle that was passing me, while with my children, causing me to have to pull over multiple times and even try to find a back road home. There are so many Ford Explorers missing various pieces of trim from the window areas. I’ve been told by Ford mechanics that they all have cracking on the rear window trim pillars due to brackets so I am assuming those will fly off soon as well. Now I can’t drive on the highway to doctor’s appointments due to the safety issues of this vehicle. I cannot afford to keep forking thousands into this vehicle nor should I have to. Overall the whole Ford Explorer model should be rechecked. We purchased this car due to safety awards only to be dealing with very unsafe conditions. From pieces of the vehicle flying off down the road to air bag lights, etc. Please if you’re able, look into these other trim pieces on the car. Also the front piece of plastic running under the windshield is lifting and not sealed appropriately to the window causing a loose windshield, in addition the rubber going around the inside of the windshield is not sealed causing the rubber to lift and slap around on the vehicle. I have notified Ford of these issues and they directed me here. Thank you for your time.

The contact owns a 2016 Ford Explorer. The contact stated while her employee was driving 60 MPH, the exterior A-pillar trim detached from the windshield on two separate occasions. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue however, the vehicle was not diagnosed by the dealer. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

On [XXX] the passenger side exterior A-pillar applique trim piece broke free from the vehicle on HWY. Vehicle was doing about 70mph at the time of the incident. No damage nor accidents to people or property resulted. Upon investigation of replacing the part, learned of an existing safety recall for this problem. Reference NHTSA 24V-031. Scheduled repairs with the dealership for 5/9/25. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, while attempting to make a left or right turn, there was a popping sound coming from the steering wheel. Additionally, while driving on the highway at 70 MPH, the vehicle failed to exceed 70 MPH. The contact stated that there was an abnormal burning odor entering the cabin of the vehicle with the TPMS warning light illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 121,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, there was a loud clicking sound coming from the vehicle, and the exterior A-pillar trim detached from the vehicle. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the VIN was not included in the recall. The failure mileage was 152,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 40 MPH, the accelerator pedal was depressed, and there were exhaust fumes entering the cabin of the vehicle. The contact stated that the exhaust odor entered the vehicle while depressing the accelerator pedal and was constant. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was related to Technical Service Bulletin Number: 17-0044; and the recommended that the repair be performed. The contact was advised that the vehicle was no longer under warranty. The vehicle was not yet repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving on the highway at 75 MPH, the passenger’s side A-pillar trim clip detached, and the contact was not able to recover the part. There was no warning light were illuminated. The approximate failure mileage was 154,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 68 MPH, the vehicle shut off unintendedly. After the failure, the engine warning light illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was taken to an independent mechanic where it was determined there was water in the engine oil. The local dealer was contacted and confirmed that there was no recall on the VIN related to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 164,000.

Issues with headlight housing unit getting moisture in it causing lights to malfunction. Driver headlight won't work and passenger headlight will turn off while driving then back on and off again. It does this continously at random making it dangerous for myself and other drivers at night. I've spoke with Ford explaining there is a recall for some 2016 models but not one under my VIN so they won't fix it since it's not. I'm hoping the recall can be extended to cover my VIN.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar on the passenger’s side of the windshield had detached and was secured using packaging tape. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 105,000. VIN tool confirms parts not available.

Roof Rack Trim departed vehicle while driving presenting hazard to other vehicles on the road. This item was part of recall 21S22 and completed on Mar/2021. The recall repair of placing adhesive was ineffective at preventing the hazard. Current recall repair procedure is to drill holes in the trim piece and utilize retaining plugs to prevent the trim piece from departing the vehicle. Ford refuses to perform the current recall repair procedure to the vehicle. Recommend all vehicles with adhesive repair be recalled to be repaired with the current procedure. Ford case claim #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated that while reversing out of the driveway at approximately 1-2 MPH, there was a loud, abnormal humming sound coming from the vehicle. The contact stated that the vehicle was pulling to the side. Additionally, while driving at an undisclosed speed, the vehicle was vibrating abnormally. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 29,000.

See attached document for complaint.

exterior a-pillar trim it came lose and almost hit a car behind me .I spoke to the dealer since it is assumed that there would be parts for that problem no later than mid -2024.

I had my Ford Explorer inspected by my Ford dealership in early August of 2024. They stated a repair would be made by the end of 2024. One of the A pillars had already come off while driving on the interstate and I have been told by the dealership the other one needs to be replaced. I'm assuming there was not a wreck caused because of the piece flying off my car. We pulled over because we had no idea what happened. It is now 8 months since the inspection and I am told there are still not parts to replace the defective pillar. I was told some dealerships have the parts but others do not. I have contacted my dealership multiple times as well as Ford directly. I would like my vehicle repaired.

The contact owns a 2016 Ford Explorer. The contact stated that while his sister was driving 55-60 MPH, the engine started to overheat, and there was fluid leaking from the vehicle. The contact stated that there was oil in the coolant overflow tank. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who determined that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had detached and was flapping against the window while driving. Additionally, the contact stated that the driver's side windshield exterior A-pillar trim was fractured. The vehicle was taken to the dealer, where the vehicle was inspected, and the contact was advised to keep applying tape to the trim. The dealer informed the contact that the parts were ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the front driver's side and rear driver's side doors exterior upper molding was detaching. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 62,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger’s side exterior A-pillar trim had detached from the window and flown off into traffic. On another occasion while driving at an undisclosed speed, the contact observed a vibrating sound coming from the passenger’s side windshield. The contact stated that the A-pillar trim was loose. The contact used tape to secure the trim. The vehicle was taken to a dealer, where it was discovered that there was a recall associated with the vehicle and that parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.

The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while attempting to reverse, the accelerator pedal was depressed; however, the vehicle hesitated while responding. The contact stated that after several attempts to depress the accelerator pedal, the vehicle responded as intended. The contact stated that a dealer was not contacted. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 20V692000 (POWER TRAIN); however, the VIN was not included in the recall. The approximate failure mileage was 168,000.

Transfer case replacement. Open recall on 2016 4x2 ford explorera for faulty transfer case but not recalled on 4x4 models. This is BS as the transfer case used for both models are the exact same. Should be covered under already open recall for transfer case.

My SUV is leaking water every time it rains ( I live in Toledo so alot ) under the floor mats and down from the drivers side pillar area? I was told by Ford it was a recal for the A - pillars? I have the recal # 24s02 . This was inspected at Yark Ford in Toledo where I bought the car , technically Yark Jeep same owner. I have a case #[XXX] with Ford Customer service because they said they dont know when the parts will be made? Meanwhile I get to drive around in water i guess. Ford has done a customer courtesy for others issue unresolvable such as pay fair market value plus a 15% premium for the replacement of the vehicle . I am a Ford guy I want to buy another Ford that does not leak , sick of sitting in water. NHTSA # 24V031 Please help me out with thi situation it is for sure not safe safe to drive around when its raining , plus it just seems to be unresaonable I have to be rained on inside my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine stalls out when accelerating, coolant is leaking into the motor. Got it checked out my mechanic, needs new engine due to improper manufacturing issue

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 144,337.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not yet available. The contact stated while driving 20 MPH and pulling into the line of a car wash, the contact noticed that a windshield exterior A-Pillar trim had separated from the vehicle. The contact informed the car wash manager and made a report of the issue. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but the manufacturer was unable to provide an anticipated date for part availability. The failure mileage was 100,000. VIN tool confirms parts not available.

I have already filed a complaint about the transmission issues of my vehicle a few months ago. Ford will not take credit and help me so we had to keep driving it. Hard shifting, slipping, losing reverse, losing power and jerking into gear. Now not only has it nearly killed us twice when we went to pull into traffic, it has jerked into gear and locked up throwing the car into a guardrail and causing an accident while my fiancée was driving it. I reported it was unsafe and no one did anything, now I have a wreck vehicle, fighting with insurance about the safety of it and it’s sitting at a body shop. We are all afraid to drive it. It nearly killed my family and no one cared to help us. Plus we have no vehicle to drive now. Thank you FORD for nearly killing my family and making us feel unimportant in every way possible. Plus NHTSA did nothing when I filed my first complaint!

Driver seat moves all the way forward on its own and the side view mirror moves out of range. This has happened while in the seat and car running. It happens intermittently. It scares the heck out of you and pushes you all the way into the steering wheel which makes it impossible to steer. You have to be quick in order to stop it and because it startles you when it happens the reaction time is not immediate. Very scary indeed!

Water pump

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 70 MPH, the passenger’s side A-Pillar trim was ejected from the vehicle. The vehicle was not repaired. The local dealer was contacted. The failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver's side A-pillar trim was loose. The contact had not taken the vehicle to a dealer because the part was not yet available. The failure mileage was approximately 31,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver's side A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. VIN tool confirms parts not available.

My vehicles wrench sign would turn on do a little jerk then I would lose power to my car. Showed malfunction to power train. Took it to mechanic said there was a Crack in the valve gasket and they fixed that and changed spark plugs. A month later car did the same thing. Has done it a total for 4 times very scary when on a high way and it does it and I have to pull over with traffic coming. Took it to another mechanic and he couldn't figure it out either because there are no codes but said he seem something similar and I needed to change all my coils. So I did that. Thousands of dollars later and no one can still figure out the problem. I don't know if it's some safety issue with the engine or transmission. But 3 certified mechanics can not figure out why my car continues to lose power.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was at a car wash, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that after leaving the dealer after the repair, the driver's side A-pillar became loosened. The A-pillar trim was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while the vehicle was parked, the contact noticed coolant leaking from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the head gasket. The contact was informed that the water pump and timing chain needed to be replaced. The vehicle was not repaired for the most recent failure due to the cost. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

right side a pillar came off vehicle at highway speed 18 months ago. i bought replacement part i heard of recall so i returned part for refund. ford claims to be working with suppliers to obtain repair parts. this has gone on way too long, they are not taking this seriously! i am a retired millwright and have worked in ALL types of factories my whole career including many car plants. i know what it takes to manufacture these parts. ford is simply not trying! the recall for this is 24so2(ford), and 24v031(nhtsa). please do your best to motivate them to remedy this issue! thank you

The contact owns a 2016 Ford Explorer. The contact stated that while driving 40 MPH, the temperature gauge started to indicate that the engine was overheating, prompting the contact to discontinue driving the vehicle. The engine overheated warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 125,000.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the sunroof opened independently, and an abnormal burning odor was coming from inside the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic and was pending a diagnostic test. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000. The VIN was not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer sent a tech to the residence to diagnose the vehicle. The contact was informed that the A-pillar trim retention clips had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

I believe the 2016 Ford Explorer that I own was sold to me with the wrong front brake rotors. The issue with the rotors became apparent after removing the tires. Component has not been inspected by manufacturer, police, or insurance representative. No warning lights appear on instrument panel. A weird stutter is happening an I think it’s causing issues with the transmission.

Component Failed - The A-Pillar Trim part detached from driver side and the passenger side if coming off. Safety Risk - Hazard on road Component inspection - No Warnings - No I have been waiting since February 2024 for a repair solution and missing pillar is unsightly

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 55 MPH, the driver's side A-pillar detached from the vehicle. The local dealer was contacted and inserted the A-pillar trim back into place. The contact stated that on a separate occasion while driving 55 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was repaired with the trim being taped down. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 5,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer who removed the trim to determine if the trims were defective; however, the vehicle was not repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver's and passenger’s side A-pillar trims were loose, and tape was used to secure the trim pieces. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,000. VIN tool confirms parts not available.

I own a 2016 Ford Explorer with approx. 61,000 miles on it. In August 2023 the B Pilar cover broke off while I was driving down a local freeway at approx. 70 MPH. I replaced this cover out-of-pocket. In October 2023 the A Pilar cover also broke off at freeway speeds and I also replaced it out-of-pocket. Neither pilar cover showed signs of being loose prior to coming off. In December 2023 the B Pilar cover came off again. On 1/19/2024 the NHTSA issued a recall for the Ford Explorer A/B Pilers coming off. (24V031). I contacted my local Ford Service Center, where I have had all my Ford vehicles serviced for over 35 years, and inquired about getting the A/B Pilers replaced. I was told that they had no parts coming in to do the repairs and that I would need to call then every month the check if they had parts. I did this for a year when I talked with someone who seemed to know more. I was told that the vehicle would need to be brought in, inspected and then it could be placed on their list and I would be notified when the parts were in. I was also told that they have been told by Ford that parts may not be available for months or the end of the year and there was nothing they could do about that. In the meantime the vehicle looks terrible and the gasket that surrounds the windshield is cracking and large pieces are coming off due to the exposure to the sunlight and weather. I received a telephone call today from the local dealership, inquiring if I was interested in trading in or selling my vehicle. I asked if they would fix the A/B Piller issue if they were to buy and then sell it. The person seemed to know where I was going with this and said they had nothing to do with the service department or the recalls, but, yes, the vehicle would have any recalls handled prior to them selling it.

Top pillar on car came off and almost hit vehicle. Ford really did a bad job with the graphics of this vehicle. Just like the pillars on the front of the car now this.

The second time my water pump has gone out in this vehicle. Causing over heating of the car and unrepairable wiring. Ford needs to get it right for us 2016 Ford Explorer owners. They [XXX] when it came to this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver's and passenger’s side A-pillar trims were loosened. The vehicle was not repaired. The failure mileage was 117,719. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the windshield trim was detaching on the driver’s and passenger’s side windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

The roof rail on my vehicle became unattached on the interstate becoming hazardous to other vehicles. Worst part is Ford has a recall for roof racks for the year make and model of my vehicle BUT the recall does not include my vehicle as it is not listed under my VIN number. Only because it has not been reported enough to reach the threshold to trigger an investigation and remedy. Ford is not complying with the guidelines that the NHTSA puts forth as even when you are included in the recall the parts /repairs are unavailable. Unacceptable!

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

a-pillar trim detached

Windshield pillar molding has detached. I have called a local dealer 4 times over the past three months for repairs. Local dealer (Tamiami Ford Naples Florida) states that parts are not available. NTHSA has published a letter from Ford on approximately July 18, 2024 that parts are available for the repair. Additionally NTHSA has published a quarterly update in October of 2024 that 51,000 repairs have been done on this recall. I see the parts available at various dealerships around the country. Please advise on what Ford motor Co plans on doing to complete these repairs Or is my local dealer misinformed?

My vehicle has had an active recall for over a year with no parts available. The side pillar on both sides of my vehicle have flown off while driving. I paid to have the driver side replaced prior to this recall. The passenger side is broken and needs replaced. I don’t understand how a recall can last this long without any parts available or resolution. I also would like to be reimbursed for the cost of the initial repair to the driver side.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the engine overheated with the temperature gauge indicating that the engine was hot(H). The vehicle was taken to an independent mechanic where the water pump was replaced. The contact stated that several months later while in reverse(R), the vehicle failed to accelerate while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was towed to the dealer for a diagnostic test and remained with the dealer for months. The contact was informed that the vehicle had failed to accelerate while in drive(D) or reverse(R). The dealer later diagnosed the vehicle with transmission failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was towed to an independent mechanic where it remained unrepaired. The failure mileage was approximately 102,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the sealant on the front driver’s and front passenger’s side A-pillar trims were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the lower transmission and bolts had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 57,770.

The contact owns a 2016 Ford Explorer. The contact stated that while turning the steering to the left or right while driving at various speeds and while the vehicle was idling, the steering wheel seize approximately a quarter way into the turn. The driver had to manually turn the steering wheel to continue the turn or to merge. The failure occurred intermittently but became more persistent. There were no warning lights illuminated. The contact called the dealer who confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached, and the front driver’s side A-pillar trim became loosened. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

"A" Pillar left and right coming loose, right side blowing away on the freeway. Dealer mentioned they have a fix for it but will not repair until recall approval.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Unknown

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Ptu burnt out less than 53k miles. Molding on passenger side broke off while driving 60mph struck another vehicle causing to other vehicle to leave road. Thank God no one was injured. This thing could have killed a motorcycle driver. Checked online and there are thousands of reports of same molding breaking off while driving.ford tn# does not recognize and disconnects call.

1. Yes 2. my front window can shatter 3. there is a recall open up on it 4.no 5. yes the trim came off going down the highway and started flapping against my window and it sounded like gun shots My front window is making a god awful sound and the trim is coming loose and flapping. They said the parts would be here in 2024 this is very dangerous with driving

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. While the contact's husband was driving 65 MPH, the driver's side windshield trim clips detached and flew off the vehicle. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available to repair the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure), and the vehicle was taken to the dealer for recall repair. The dealer performed an inspection on the vehicle and informed the contact that the vehicle had passed the recall inspection and did not need the recall remedy; however, the contact stated that the passenger's side windshield exterior A-pillar trim later detached. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the vehicle had previously passed the recall inspection. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 95,200.

The contact owns a 2016 Ford Explorer. The contact stated that the driver's side A-pillar trim had partially detached from the vehicle. There was an abnormal sound of wind detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact informed another local dealer, Suntrup Ford—Kirkwood Service (10340 Manchester Rd, Kirkwood, MO 63122); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 70 MPH, the A-Pillar Trim Clip Attachment detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 10 MPH, the message to service the vehicle was displayed. The contact pulled over and turned off the vehicle, and waited for several minutes before restarting the vehicle and the message was no longer displayed. The contact stated that while depressing accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was taken to an independent mechanic where it was inspected to see if there were any leaks coming from the transmission. The contact called the Bob Johnson Auto Group to schedule an appointment for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 108,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a dealer where aftermarket A-pillar trims were installed on the vehicle to prevent the failure. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 75 MPH on the highway, the contact saw something flapping on the windshield. There were no warning lights illuminated. The contact merged over to the side of the road and his wife became aware that the trim was raised up and removed the trim. The contact drove to a nearby Auto Zone and bought glue for the windshield. The dealer was contacted and informed the contact that parts would be available in two months. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicles steering is extremely difficult to turn, power steering fluids have been checked and changed out as well. Issue persists in high and low speeds

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 50 MPH, the driver's side A-pillar detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired for the most recent failure. The contact stated that the passenger’s side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 42,000. The VIN was not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH at nighttime, the passenger's side windshield exterior A-pillar trim separated from the vehicle and flew off. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,850. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 55-60 MPH, the front windshield trim detached from the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims on the driver’s and passenger’s sides of the vehicle had detached. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The car will give an error “service charging system now” the car will then lose power steering and the ability to give it gas. Eventually , minutes later it will completely lose all power while in use. This has happened on several occasions, started in 2023. Had it checked and nothing was found and again it happened 01/15/2025

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH on the highway, the contact saw an unknown part separate from the vehicle. The contact pulled over at a rest station and became aware that the A-pillar trim was missing. There was no warning light illuminated. The vehicle was driven to the dealer to be diagnosed; however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 159,944. VIN tool confirms parts are not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 45-50 MPH, one of the roof rails covers separated and struck the windshield of another vehicle. There was no injury sustained. The vehicle was taken to the dealer, where a roof rail cover was installed. Additionally, the contact stated that while driving on another occasion, the other roof rail cover separated. The vehicle was taken back to the dealer where the roof rail cover was replaced. The contact stated that the failure persisted. The contact stated that one of the roof rail covers had separated again. The contact related the failure to Ford Campaign Number: 20N11. The dealer was notified of the failure. The contact declined to pay for additional repairs because the repairs were not correcting the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

I am writing to formally express my profound disappointment with the excessive delay in shipping parts related to the recall of the A-Pillar trim piece for my vehicle. It has been over two months since the dealer removed these trim pieces from my car in compliance with the recall process, yet the replacement parts have not been provided. This delay is both unacceptable and deeply frustrating, as it has resulted in my vehicle being driven in a state that is visibly unprofessional and not reflective of the quality standards I expected from Ford. I trusted Ford to address safety and recall issues in a timely and efficient manner, as required under federal law. Unfortunately, my experience with this matter has fallen far short of those expectations.

Molding on front windshield is damaged and coming off affect visibility

I was driving 55mph (speed limit) down a curvy country road when the steering wheel became stiff and wouldn’t turn. A red light flashed and said I had lost steering. I was barely able to get stopped before going of a steep embankment. I was stoped in a dangerous spot with no way get out of oncoming traffic. My vehicle flashed a yellow light that said Terrain management system failure. No only was my life risk everyone that traveled down that road that morning. This included a school bus full of children and several other people that were trying to make it so work just like me.

While driving down the interstate, my right exterior a-pillar appliqué trim clip attachment became detached.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had fractured and had partially separated from the vehicle. Additionally, the contact stated that the remaining part of the trim had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

Water pump failed at 58,000 miles.

When driving the steering would loose power and would not respond. Warning message said power steering failed. Dealer checked and verified that the steering rack and pinion are bad.

2nd time in two years I have to fix the water pump

The moonroof malfunctions and can be stuck in the open position. The drain plug for the moonroof can easily get clogged causing water to back up into the overhead structure. This causes water to fall onto the driver and passengers. The water flows from the overhead area, the side pillars and onto the floorboards. The electrical components are then compromised and the motor that controls the moonroof stops working. In my situation my moonroof was stuck in the open position for several days. I live in Florida where it rains alot. It is not safe to drive with an open moon roof during a severe thunderstorm. In doing my research this seems to be a very common problem with Ford moonroofs. I've had to have it fixed twice now. Luckily the first time it was stuck in the open position but water continued to pour into the interior of my vehicle while I was driving. This caused me to be distracted as I was driving. I had it repaired both times at a Ford dealership

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving on the highway at 75 MPH, the front passenger’s side A-pillar trim clip detached and separated from the vehicle. The contact was unable to recover the trim clip. The vehicle was taken to a dealer; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The problem remedied by TSB 21B11-s2 did not occur in my vehicle while the TSB was in effect. It has now surfaced

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

A-pillar trim flew off while driving. Obviously could've caused harm to other drivers. Ford has not notified me of when my vehicle will be repaired. Dealership offered to repair at cost to me.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the keyless entry pad driver’s side B-pillar detached. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was repaired but the failure reoccurred after two years. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was not repaired. The vehicle was taken to the residence. The vehicle was repaired but the failure reoccurred a month later. The vehicle was taken to a dealer, and the contact was informed that the driver’s side B-pillar needed to be replaced again. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The contact stated that due to the failure, there was a gap at the base of the windshield, allowing water to enter the engine compartment. Additionally, the contact stated that the passenger's side windshield trim was fractured. The dealer was made aware of the failure however, the contact was informed that the parts to perform the repair were not yet available. The contact received notification of NHTSA Campaign Number: 24V03100 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 109,000. VIN tool confirms parts not available.

The recall has been in place for replacing an exterior A-pillar trim part - we have tried to get it replaced, but there are no parts nationally. Why haven't the parts been created? It has been over a year

At around 50,000 miles the Turbo on the engine was leaking oil. Dealer replaced the turbo and kept the part. It needed to be replaced to avoid a catastrophic failure of the turbo which in turn could cause severe engine oil loss resulting in engine failure and oil contamination of the catalytic converters O2 sensors and possibly a car fire. There was no warning but was caught during a routine oil change. Unknown if the dealer reported it.

Randomly, the power steering, ABS, and traction control went out on my car. There are thousands of others with this issue and previous years of this car have already had a recall relating to this issue.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 -50 MPH and attempting to merge towards the left around a curved road, the power steering was seized. The steering assistance failed and to service the steering assist warning illuminated. The contact continued to drive and the power steering self-corrected as they continued to drive. The vehicle was taken to the dealer who diagnosed that the power steering assist had failed. The vehicle was taken to a certified mechanic who replaced the power steering unit with an aftermarket part. Approximately one year later, while driving approximately 40 MPH when the failure reoccurred. The contact managed to slightly loosen the steering wheel, however, while continuing to drive, the steering wheel would continue to stiffen causing them to have to aggressively maneuver the steering wheel. The same warning lights had illuminated. After the vehicle was driven home, the steering wheel completely seized. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired a second time. The manufacturer was made aware of the failure and filed a case. The failure mileage was unknown.

There is a lot fuel- fumes/odor entering the cab of the vehicle when exceling the speed.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle jerked while shifting into gear. The contact stated that upon shifting to drive(D) on several occasions, the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission was replaced. Additionally, the contact stated while driving 25 MPH, the vehicle shuddered, overheated, and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the residence, where a mobile independent mechanic diagnosed that the head gasket was blown. The vehicle was not repaired. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 60 MPH, the passenger’s side A-pillar trims detached from the vehicle. The vehicle was taken to the dealer, and plastic strips were used to provide a temporary repair. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the parts for the recall repair would be available. The failure mileage was 112,000.

The contact owns a 2016 Ford Explorer. The contact’s spouse stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was not able to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed that the link shaft bracket had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 20V692000 (Power Train). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 157,627.

There has been an ongoing issue with my vehicle since it was last taken to service for a recall. The transmission has premature failure. I have had the entire vehicle powertrain fluids changed and nothing has helped. My boyfriend has been driving the vehicle and will not let me drive it anymore because it is unsafe. The transmission has torque converter issues. It has got stuck in second gear and when we went to pull out into traffic it would not move and we nearly got T-Boned. That happened while I was with him and I'm afraid to use it. He has to drive it to work because I have his vehicle and he wants me and my daughter to be safe. He says its downshifting hard when slowing down. It will downshift hard and loose power when trying to speed up on the interstate or while trying to get on the interstate. It shifts hard into reverse and is delayed shifting. Its lost power due to the transmission slipping. There has never been any check engine lights come on. Ford will do absolutely nothing about it. The vehicle has around 62,000 miles on it now and its gotten worse and is going to cause an accident or kill someone. I have called ford several times and they don't seem to care. They want me to go have it fixed and pay for it. I don't have that kind of money and I should not have to pay for there problem. Its a known issue I found out by searching online, even lawsuits. They need to recall these transmissions and fix the issue with them before someone is killed. If there hasn't already been deaths. Its unsafe. It has put me and my daughter at risk. Other drivers at risk and now with him having to drive it, his life is at risk everyday! Ford does not care about people or their family. They know they put a bad transmission in these vehicles and it cause premature wear. The transmission fluid is black, smells burnt and even metal shavings in it. Its a ticking bomb and its unfair they want me to pay for their mistakes!

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While exiting the vehicle, the contact noticed that the exterior A-pillar trim was missing. The contact stated that water was entering the vehicle through the front windshield after it rained, soaking the driver's side compartment and front passenger's side floor. Additionally, the vehicle made an abnormal slushing sound while driving. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

One of the Pilar (passenger side )flew off

I have an open recall. I received the letter in Feb of this year. It is now Dec... Everytime I call the dealership, I get put on hold with no resolution. The recall states that parts will be available late 2024. I would say it's late 2024... when will this issue get rectified? The part has been off since March. I have noticed some leaking condensation/water recently on the inside of the front windshield. Thank you for your help in this matter. Respectfully, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine overheated. In addition, the check engine warning light illuminated after the failure had occurred. The vehicle was driven to the shoulder of the road. The contact stated that when the vehicle was parked, the engine seized. The contact inspected the vehicle and noticed there was water from the water pump on the ground underneath the vehicle. The contact drove the vehicle to a nearby auto parts store. The contact was informed that the failure might be due to the coolant pump failure. The technician refilled the coolant reservoir with water. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000. The VIN was unavailable.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

As I was driving the vehicle the airbags deployed without a collision. I was in the car with my wife and 2 month old son. Had we been going full speed it could've been much worse than it was. The vehicle is available for inspection upon request. The car has not been inspected in any way. The insurance company is currently attempting to deny the claim based on pictures alone. There were no warning lamps prior to the airbag deployment regarding the airbags. We did not hit another car. I was able to stop the car in the middle of the onramp.

The contact owns a 2016 Ford Explorer. The contact stated while the contact's wife was driving at 70 MPH, the passenger front windshield trim detached and flew off. The vehicle was driven to the shoulder of the road. In addition, the driver's side windshield trim was detached. The vehicle was taken to the dealer where it was diagnosed with a fractured passenger's side windshield trim, however the contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 34V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was unknown. VIN was unavailable.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 70 MPH, the Exterior A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 98,250. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 55 MPH exiting a residential area. The front wheel axle came apart. The contact's husband removed the shocks. The contact was able to drive the vehicle to her residence. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17E048000 (Wheels, Suspension). The contact called the local dealer, who confirmed there were no associated recalls. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 220,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while diving on several occasions at various speeds, he and his wife observed an abnormal sound coming from the windshield. On one occasion, the contact’s wife observed that the hard rubber had detached and was flopping against the window. The contact stated that the vehicle was inspected, and he became aware that the A-pillar trims were missing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that on three separate occasions, while driving, the A-pillar trim had detached from the vehicle. The contact stated that the detached trim piece had damaged other vehicles. The vehicle was taken to a dealer and the trim pieces were replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 15,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 19V435000 (Suspension), and the dealer confirmed that the recall repair was performed. However, the contact stated while driving at various speeds on a bumpy road surface, the vehicle jerked significantly, and there was an abnormally loud sound coming from the suspension. The contact stated that the failure progressively worsened, causing the steering wheel to seize. The contact stated that the vehicle had become undrivable. The dealer was notified of the failure and advised the contact that the recall repair had been performed. The manufacturer was contacted and informed the contact that the recall repair had not been performed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 199,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

A engine getting hot light came on in our Explorer and we checked the coolant levels and most of the coolant had leaked out. We filled the coolant but the check engine light was still on.A mechanic did a thorough assessment and found 3 codes were being thrown. He discovered that the coolant was leaking into the combustion chamber. After much research online, we found that there was a class action lawsuit on other ecoboost Ford engines that had the same issue. Out particular Model was not included, but it was the same safety issue. The engine could become overheated and start on fire or the engine could fail and seize up while driving. We personally experienced a few times where the engine would hesitate and almost not go forward but we thought it was a spark plug issue. It was a little scary while driving in traffic and could have caused a rear end situation. We called Ford and they offered no solution. Case #CXH-02862684-P9D9B2

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who diagnosed that oil from the turbo booster had leaked onto the catalytic converter and both the turbo booster and catalytic converter needed to be replaced. The vehicle was not yet repaired. The contact indicated that previously the power transfer off unit was faulty, causing the vehicle to suddenly lose accelerating power; and the front control arms and ball joints were replaced. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 85,000.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle hesitated to shift into reverse properly, the vehicle would reverse a few feet and suddenly stall or stop from reversing when reversing out of a parking lot while a crunching sound could be heard from underneath the vehicle. No warning lights were illuminated. The vehicle was driven to an independent mechanic where the vehicle was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURER); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving approximately 40 MPH the passenger side A-Pillar trim ejected from the vehicle. During the failure, the driver became distracted and crashed into the rear of a second vehicle. During the crash, no injuries were reported. A police report was taken at the scene. The manufacturer and local dealer were notified of the failure. The failure mileage was 72,000. The VIN tool confirms parts not available.

Rear toe link (driver side) just purchased the car from a Police department and i was not aware of the recall. 10/8/24 i made an appointment for other service and was informant by Elk river MN ford dealer and recall is scheduled to be preformed 10/17/24. [XXX] at [XXX] when turning left at approximately 30mph (2 lane country roads) the vehicle became uncontrollable mid turn. vehicle did not hit anything. After stopping found driver rear toe link had broken at the weld joint on the knuckle side. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 65 MPH, the exterior A-pillar trim detached. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

Other Explorers have a recall for electric steering problems but my VIN is not included in the recall. I only have 52,000 miles on the vehicle with clunking sounds when we back up with the wheels turn to the right. I also have had really bad tire wear on the back with the inside edge completely worn off. Toe in adjustment way off, says that this vehicle already had the fix for that but looks like it was not fixed right. We are still driving vehicle at this time but not sure if we should or not? We just had new tires put on vehicle and they checked for the clunking sound. There are no warning lamps on. I will be taking the vehicle to thr Ford dealer on October 23, 2024.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 75 MPH, the steering wheel locked inadvertently. The message "MultiTaction Failure" was displayed. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The local dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 189,000.

The passenger side knee airbag went off in an accident causing my dad to have severe lacerations to both legs and a sprained ankle. Those were his only injuries from the accident. All caused by one airbag. There is a good chance he will need a skin graft on one of his legs. The emt and firefighters all said that they have never seen an airbag down there and loon like that. What it did to his legs is horrible. And should have never of happened.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH, the A-pillar trim detached. Additionally, some of the remaining trims were loosened. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

The passenger A-pillar applique trim detached from my vehicle while driving down the freeway. The piece that broke off is not available for inspection. The piece flew off while traveling at a higher rate of speed at night. It hit the front passenger window. I had no idea what it was until we stopped at a safe place and inspected it. The dealer told me they could fix it for $820 as this was before the recall was issued. I declined the repair as I didn’t want to pay that much to fix it. There were no warnings before the piece snapped off. Since the recall has been issued, the Ford dealership is not returning my calls to have my vehicle repaired and I did inform them that the piece has already detached.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 30 MPH, the A/C unit became inoperable. The vehicle was driven to a dealer and an independent mechanic to be diagnosed. The contact was informed that there was a leak in the A/C unit. The contact was informed that the A/C unit needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 19,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

Air Bag light on. Per Dealer service center diagnostics, driver side air bag module FB5Z*78043B13*AA defective. Module replaced, however air bag light on persists. Additional diagnostic determined that air bag clockspring component defective.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and referred the contact to the NHTSA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available.

*Premature water pump failure that is housed in the timing chain chamber and driven by the timing chain. Component is not available for inspection as of this complaint because vehicle is being repaired. *Possible sudden catastrophic engine failure due to water pump failure, which will put safety of driver, passengers, and others at risk. *I am not aware if problem has been reproduced or confirmed by dealer or other independent services. Several dealers that I contacted did expressed that it was a "bad design". *I am not aware if component has been inspected by the manufacturer or others. *The only warning sign of premature pump failure was a small puddle of coolant under the vehicle. This happened at around 70K miles and the dealer was informed, but according to the Ford technician, upon inspection, no sign of coolant leak was found. At approximately 82K, the dealer was informed about a sudden coolant leak, and again, the Ford technician did not find the leak. It wasn't until I personally took a video of the coolant leaking and showed it to them, that they "diagnosed the problem correctly".

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to the dealer where it was diagnosed that the power steering had failed, and the steering wheel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the vehicle made an abnormally loud grinding sound. The contact stated that the front end of the vehicle seized, and the vehicle started rolling. The contact was able to pull to the side of the road and noticed that the gear box had blown out. The vehicle was towed to the dealer, where it was diagnosed that the gear box had fractured and damaged the transmission front assembly. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 156,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 30 - 40 MPH, the windshield side A-trim panel detached from the vehicle. The contact stated that the following day the passenger’s side trim and two clips had detached causing the failure. The trim on the bottom of the front and rear doors between the front and rear wheels had become loosened as well. The contact stated that there was a film on the headlights causing the headlights to not illuminate properly. The contact used WD-40 on the headlamps to remove the film for proper illumination. The vehicle was taken to the dealer who inspected the vehicle and removed the trim cover, as instructed by the manufacturer, to determine if the windshield mounting plate, was an older version. Based on the inspection, the dealer determined that the vehicle had failed and there was no need for the part mentioned in the remedy to be used for a repair. While completing the inspection the trim cover had to be removed and the trim cover became loosened, causing further damage with other trim panels detaching from the vehicle. The contact informed the dealer, and the dealer offered to secure the trim with tape. The dealer also advised the contact to use duct tape to further secure the area. The contact stated that the following day the tape had raised up. The contact called BP Ford of Long Beach (2950 N Bellflower Blvd, Long Beach, CA 90815) and was informed that the part could be ordered to complete the recall repair. The dealer informed the contact that the trim could be replaced; however, the recall remedy part was not yet available. The headlight and lower trim on the body of the vehicle had not been replaced. The manufacturer was made aware of the failure. The failure mileage was 83,000. VIN tool confirms parts not available.

Rack and pinion failure. Caused me almost to wreck. Cost is $4200 to fix. Ford has to program it and send it back to my mechanic. I’m lucky this didn’t go out while going down a hill that would have been very bad.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s and passenger’s side A-Pillar trim panels were not properly secured to the vehicle. The vehicle was not yet repaired. The failure mileage was 15,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the temperature gauge started indicating that the engine was overheating, and the vehicle then lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the water pump, resulting in engine damages. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 114,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, there was steam was coming from under the hood. There was an abnormal odor entering into the cabin of the vehicle. The check temperature warning light was illuminated. The contact attempted to refill the coolant; however, the failure reoccurred, and the vehicle was towed. The local dealer was contacted and advised the contact that the water pump might need to be replaced. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

SECOND ROW PASSENGER SEATBELT RECIEVER IS BROKEN AND PART HAS NOT BEEN AVAILABLE FOR OVER 2 YEARS. PART # DB5ZZ786004EB. THIS IS A MAJOR SAFETY ISSUE AND FORD HAS NO IDEA WHEN THEY WILL RESUME MAKING THIS PART. ALSO, PARTS FOR PILLLAR RECALL ARE NOT AVAILABLE. PILLAR FALLS APART, CAUSING DAMAGE TO MOULDING AND NOW WATER HAS ENTERED AND DAMAGED THE VEHICLE. FORD HAS NO ACCOUNTABILITY? PEOPLE ARE FIXING THIS ISSUE THEMSELVES ( LIKE WE DID WITH OTHER SIDE), AND NOW AFTER MARKET PARTS HAVE BECOME SCARCE TOO.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front passenger's side windshield trim detached and flew off. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 65,000. VIN tool confirms parts not available.

Randomly whilst driving, my dash had multiple error messages pop up and my power steering went out completely. The error messages were as follows: Service AdvanceTrac, Terrain Management System Fault, Hill Start Assist Not Available, & Power Steering Assit Fault. This keeps happening intermittently, while I am driving. This causes a serious safety issue, for my steering wheel to lock up while I am driving! I did get the codes for the errors and they are as follows: U0420-41, C0051-67, U0151-00, U0131-00. My ABS system failed check, as well. This is a known issue with Ford vehicles, as there have already been recalls for previous models. According to [XXX]: "Ford has recalled earlier model year Explorers with power steering problems before. In 2014, Ford recalled certain model year 2011-2013 Ford Explorers, saying these vehicles “may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting a shut down of the power steering assist.” According to Ford, this issue “may increase the risk of a accident.” In 2015, Ford recalled certain model year Ford Fusion, Ford Taurus, Ford Flex, Mercury Milan, Lincoln MKS, Lincoln MKT, and Lincoln MKZ vehicles. According to Ford, these vehicles had “electric power steering assist systems that may shut down as a result of a steering motor sensor fault.” As a result, “[i]f the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash”. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 50 MPH, the driver’s side A-pillar trim detached, and the front passenger’s side A-pillar trim became loosened. The contact was not able to retrieve the driver’s side A-pillar trim. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

I recently went to a mechanic sho0 to have a wheel alignment done because my steering wheel is about 50% tilted to the left. The shop told me they were unable to align the vehicle because there was a problem with my toelinks in the back of my car preventing the wheel from being straight. I called Ford to see if there was anything they could do because I got my toelinks done when there was a recall back in 2019. I have since had issues with my steering wheel not being lined and thought it was just out of balance. I would like for the toelinks to be looked at once again because apparently there is an issue with them.

Power steering started to make creaking sounds when turning the steering wheel right or left. Speed not a factor. I was concerned that something might be seriously wrong so took to local mechanic. Need to replace the rack and pinion steering gear. Took a week to get the parts. Cost 2500.00 to fix. Now it needs to go back for a redo cause there are issues with the electronics. Must wait another week for replacement parts. Must redo rack and pinion and recalibrate computer. Ford has to do it as local mechanics don’t have the the proper calibration computer. Platinum version. Just shy of 52,000 miles.This should be on fords recall list.

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the trim A Pillar on the driver’s side was loose and flapping in the slip stream. The contact stopped the vehicle on the side of the road and used tape to secure the trim. The failure mileage was approximately 76,000. VIN tool confirms parts not available.

60 mph y se calló 60 MPH and it stopped

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was water leaking into the cabin of the vehicle whenever in rained from the sunroof, causing an electrical short circuit. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 151,455. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was experiencing significantly rough idling while in drive(D) or while in reverse(R). Additionally, the contact stated that while accelerating from a complete stop, the vehicle jolted and hesitated to respond. The contact also stated that the vehicle shuddered while driving at various speeds. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the failure was related to TSB Number: 20-2271. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the TSB was superseded and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

All of my warning notifications (911 Assist, airbag, front camera, parking assist, lane departure, lane keeping, etc.) turn on after 10 minutes of driving or turning on ac/heat. I was told by Ford dealer that the steering column control module cluster needs to be replaced and that there is a backorder for the part meaning it is unknow when the part will be available ($1450 for repair plus $175 for diagnose). I have been waiting a month already and still no update. Dealer also said that they hope it will fix the problem but no knowing until it is done.

My car started shaking while i stopped (like at a red light, stop or traffic) I had it diagnosed ($175) and was told it needed to have the transmission changed, my explorer was 6 yrs old with less than 50k miles. I have never hear of that happening as the car well kept. New transmission cost me $5585.40, it seems that every year this car has a new problem. I feel so ripped off this shouldn't happen on a $50k car.

The water pump failed vehicle only has around 105,225 miles on it. This has been a known issue with the 3.5L Twin turbo ecoboost. The water and coolant continuously coming out happens to be on the alternator which has caused it to short out and no longer be working properly. There has not been any kind of malfunction or warning lights for any of the issues and because of the way ford designed the water pump to be inside the motor working off the timing chain it turns into what the book lists at 14-15 hours to complete. The motor has to come out taken apart to replace the water pump and with that not just one but both timing chains have to be set again which adds additional hours for the repair and of course more money to take it to a ford shop to have it fixed the rough estimate which they said did not include the labor for the timing chains being set nor the price of any of the parts needed as I have already purchased them myself so only labor for the water pump (not including timing chains) is about $4,350.00 + tax of course but they said that would increase because of the labor for the timing chains that you have no option or choice regarding having to work on them or not because of the water pump. oh and none of that includes rental fees while repaired nor the price to get and replace the alternator and labor for that. so my guess would be somewhere around $6,000 give or take to fix this disaster and Ford does not care about their known failed design and flawed water pump issues and expect someone to be able to fork out that kind of money instead of trying to help fix there issue.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 85,000. VIN tool confirms parts not available.

EPS electronic power steering. EPS failed without warning. Wheel jerked to left with no ability to control it doing 45 in town. Consulted for dealership, they're asking $3,500 in repairs. No warning lights. Problem happened on 08/15/2024

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 MPH, there was an abnormal tapping sound coming from the vehicle and observed that the center trim piece on the passenger’s side door frame was blown off the vehicle. The contact stated that the driver's side door trim was coming loose. The contact used tape to hold the trim piece in place. The contact had called a local dealer and was informed that the trim on the door frame was not included in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 51,000.

The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the failure was related to the front passenger's side seat and the second-row rear passenger's side seat. The mechanic plugged an unknown wiring; however, the failure persisted. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s and passenger’s sides of the windshield started detaching. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where the vehicle was diagnosed as a failure with the A-pillar trim structure. The contact was informed that the A-pillar trim needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 76,222. VIN tool confirms parts not available.

See attached document for complaint

The torque converter failed in my explorer while driving, making it act like it was in neutral. Luckily I was on a small road with little traffic, and able to pull over to a side street before my car was complete undrivable. If this happened on the highway or while turning, it probably would have cause a major issue or accident. NO warning lights on my dash and NO problem codes reported on OBD scanner tool. Ford has put out their own CSP for this issue a while ago and when I asked about it they told me it was expired. How can something they know is an issue expire? Dealership repair confirmed it was the torque converter and has to rebuild the transmission. I even found a service bulletin ford release about this problem, so they know about it.

Water pump failure, like many others. Caused engine to overheat, lose AC. Issue caught before complete engine failure. INTERNAL WATER PUMP CAN GO OUT AT HIGHWAY SPEEDS CAUSING THE ENGINE TO SUDDENLY LOSE POWER AND SHUT DOWN SUDDENLY CAUSING THE POWER BRAKES AND POWER STEERING TO FAIL ALL AT ONCE AND LEAD TO LOSS OF VEHICLE CONTROL WHICH IN TRAFFIC COULD CAUSE A FATAL ACCIDENT WHILE THE DRIVER STRUGGLES TO MAINTAIN CONTROL WHILE ATTEMPTING TO MOVE TO THE ROADSIDE OR EMERGENCY LANE . WHILE FORD HAS KNOWN OF THIS FLAW IN THE ENGINE DESIGN FOR YEARS AND DID NOTHING TO RESOLVE THIS ISSUE.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel made abnormal grinding sounds. No warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 132,400.

Vehicle was purchased from carmax, there is a crack on the trim ar the d-pillar around the window on the driver side and passenger side. My wife bought a 2014 Ford Explorer about a week prior to mine from the same place and there is a crack in the same exact spot on the driver and passenger side. Causes water to leak into the interior of the vehicle. In the summer months it's causes a musty smell with the potential for mold to develop.

See attached document for complaint

The contact owns a 2016 Ford Explorer. The contact stated that the passenger's side windshield exterior A-pillar trim had separated and flown off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The water pump failed on my way home from work. A light in my vehicle started blinking rapidly and a warning alarm started sounding in the vehicle cabin unexpectedly. My vehicle suddenly overheated in the middle of a busy intersection causing me to stop unexpectedly to assess the situation before proceeding to safety. I (middle aged female) had returned from a long trip with two toddlers 800 miles round trip which extended late into the night on remote stretches of road without assistance available for several miles only a few days earlier. Had this happened a few days earlier, during that trip, I would have been stranded with two toddlers, alone after dark in a remote location. An independent service center made the diagnosis and performed a repair. They stated I was lucky the leak did not enter my oil reservoir based on the location of the water pump, locking up the engine and leaving the car completely inoperable in said intersection. The location of the water pump, and the fact it failed around 100,0000 miles seemed premature for similiar vehicles and the design/placement of the water pump is significantly more difficult to troubleshoot and repair. The cost of the repair was ultimately $3825.69 plus an additional cost to procure a rental vehicle while for the week my vehicle was being repaired.

The contact owns a 2016 Ford Explorer. The contact stated while at a red light, the vehicle was shaking abnormally. No warning light was illuminated. The vehicle was drivable and was driven to a dealer. The dealer replaced the motor mounts and informed the contact that the torque converter and transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. No further assistance was provided. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 97,393.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and was not able to exceed 50 MPH. The contact stated that the check engine warning light had been illuminated for over 3 years. t uThe vehicle was taken to a dealer to be diagnosed and the contact was informed the engine needed to be replaced due to the rear turbo causing damages to the front turbo and the engine. The vehicle was not repaired. The vehicle was then taken to an independent mechanic where it was determined that the turbos needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure; however; the contact was informed that the vehicle was nonder recall and that the vehicle was out of warranty. The failure mileage was approximately 97,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 60 MPH, the steering wheel was difficult to operate. The contact stated that the Hill Start Assist Not Available, The Terrain Management System Fault, and Service Advance-trac message was displayed on the instrument panel. The Traction Control and TPMS warning lights were illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The contact stated that the independent mechanic replaced the rack and pinion. The vehicle was repaired; however, the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 160,000.

Steering was acting funny, return of the steering wheel to the straight position was becoming difficult. Electronic rack and pinion system then failed while driving. Luckily the issue occurred while in my driveway. Entire system was then replaced for roughly $2500.

Steering went out without notice. Unable to turn steering wheel.

While driving vehicle down the road, steering locked up. Vehicle was taken to the dealer and diagnosed as a bad rack and pinion. This vehicle has 84,000 miles and should not already have issues with the rack and pinion. This incident, could have put my family and many other people's lives/vehicles at risk.

The contact owns a 2016 Ford Explorer. The contact stated while turning the steering wheel to the right, the front end of the vehicle made an abnormal popping sound. The contact stated that the failure occurred while the vehicle was idling and while driving. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion steering gear had failed. The dealer determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 70 MPH, the front driver and front passenger side A-pillar trims detached. The contact was able to retrieve both A-pillar trims and temporarily replaced the trims with adhesive. Additionally, during rainy weather, rainwater was leaking through the front windshield into the interior of the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65–70 MPH, the trim detached and struck the windshield of another vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The electric powered steering was making scraping-clicking noise when turning to the right. The steering rack over-extension stop came apart inside the rack enclosure. This can result in a tire scraping on metal parts inside the fender enclosure. I have 46,000 miles on this Explorer and I drive conservatively. I have learned that Ford vehicles have issues with these steering units and this part including labor is extremely expensive. Due to the safety factors I believe a recall repair or replacement for this part is in order.

The water pump failed causing all loss of antifreeze. After doing extensive research, this is a known issue and ford refuses to fix the issue. To fix the issue a large part of the engine has to be torn down to access the water pump.

I brought my vehicle in for a recall that replaced the rear toe links. The factory adjustable toe link was replaced with a solid non-adjustable toe link. This dealer stated there is no way to adjust the toe. My vehicle feels like the rear is “dancing” when I hit most road imperfections. In the rain, it gets significantly worse. I will be taking my vehicle to an independent shop, but the recall work has unintentionally created a dangerous condition due to no longer being able to align the rear of the vehicle. The recall done was Safety Recall 20S62. I feel at a minimum, Ford needs to cover the costs incurred by owners paying to have the new toe links removed and replaced with aftermarket adjustable toe links, as well as paying for the alignment. I have reached out to both the dealer and Ford. The dealer stated they performed the recall as described by Ford. However, the recall states to align the rear as the last step, but the dealer states the toe link is a single piece, which is therefore not adjustable. Ford customer service told me there is no updates to the recall at this time and to bring my concerns to my local Ford dealer. Thanks.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 106,558.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 MPH, the steering was seized and failed to return to center. The tire sensor warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the tie rod and steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 148,996.

The contact owns a 2016 Ford Explorer. The contact stated while attempting to leave her residence, it was difficult to maneuver the steering wheel. The contact continued to drive the vehicle when several unknown warning lights displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed with a power steering rack failure and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel was tight while turning. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the rack and pinion. The manufacturer was contacted and opened a case. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the front driver’s side and front passenger’s side A-pillar trims detached and fell on the road. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the "Pre-Collision Assist Unavailable" and "Cruise Control" messages were displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cruise control module; however, the dealer was unable to diagnose a failure with the Pre-Collision assist failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000. The VIN was not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 113,000.

The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 137,000.

July 17, 2024 A little over a week ago steering system on my 2016 Ford Explore started making grinding noises when turning steering wheel. Steering started to feel " tighter " or stiffer when turning. There were no warning lamps or messages or other symptoms prior to the failure. Took it to the dealership where vehicle was purchased. Service advisor came out and verified there " seems " to be a problem but can't get the vehicle in until August 5. I am concerned about the danger of the steering system locking up while driving and asked him about it and advisor only said " just have it towed in " . In my opinion this is an extremely dangerous defect !!! If the steering locks up it certainly could cause the vehicle to veer into on coming traffic resulting injury or death. Who then is responsible for this defect and it IS a defect in the rack and pinion. I have been doing research about this problem and have found not just a few but many, many, customers with the same problems with repair costs ranging from $2,500.00 - $5,000.00 and apparently a huge shortage of parts 2016 Explorers.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, exhaust fumes was detected inside the cabin of the vehicle. No warning lights were illuminated. The contact installed a carbon monoxide detector in the rear of the vehicle and was alerted by the carbon monoxide detector of carbon monoxide inside the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 100,000.

Steering wheel stated making weird noise when turning. Got harder to steer and started jerking while driving. The explorer jerked from side to side and almost caused me multiple wrecks. I took it to the shop and it was my steering rack and pinion that needed replacing and may also have to be reprogrammed, which is an extra $600.00. I have had several cars and never had an issue like this! Not to mention it was almost $3000.00 fix. There were no warning lights for this and this is very dangerous especially since it happens so fast and could be deadly on the interstate! This needs to be recalled, there are many owners I read have had this problem. It is unacceptable and deadly! Not safe!

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact heard a squeaking sound while steering the vehicle. In addition, the contact stated that several unknown warning lights were illuminated. The contact stated that the steering wheel seized, and the vehicle became undrivable. The contact stated that the failure had occurred twice. The vehicle was taken to an independent mechanic where it was diagnosed with power steering assist assembly failure. The contact was informed that the power steering assist assembly needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.

The contact owns a 2016 Ford Explorer. The contact stated that upon starting the vehicle, the vehicle made a loud rattling sound. The contact stated that several unknown messages were displayed. The contact stated that while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The vehicle was taken to a dealer, where it was diagnosed with rack and pinion failure. The vehicle was currently being repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 149,700.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The power steering malfunction warning light was illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with steering gear internal failure. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the VIN was not included in a recall for the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 45 MPH, the exterior A-pillar trim detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Took my 2016 Ford Explorer in to get A/C fixed and investigate "clunking" noise heard when turning. Dealer service rep informed me that the entire rack and pinion steering assembly needed to be replaced at a cost of ~$3200. When I asked if I could just ignore it and not get the work done (as this is quite expensive), I was told that I didn't have to get the work done but, I would be in danger of losing steering control of the vehicle. Upon doing research, online, to see if this was a normal cost, I found that there were many consumers who had the same issue. Some of these dated clear back to 2017 with low mileage. This is only a year after this vehicle was released. Even if that was the 1st complaint made, Ford has had 7 years to investigate this issue and, one would hope, issue a voluntary recall to fix it since it is a major safety issue.

Just noticed B Pillars on both R&L front doors have become detached at the tops and I am concerned that one or both will come completely loose and fly off while driving and cause injuries or accident. No incidents or injuries to report as of yet.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the temperature gauge indicated that the engine was overheating. The contact pulled off the road and turned off the vehicle to allow the engine temperature to return to normal. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was inspected by a mechanic and was informed that the failure was related to Manufacturer Recall Campaign Number: 21N01 for the High-Speed Cooling Fan Motor Relay (Engine and Engine Cooling). The manufacturer was informed of the failure and the contact was informed that the vehicle was no longer covered under warranty. The failure mileage was approximately 174,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim had started to detach and the brackets that hold the A-pillar trim intact had started to crack. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle and flew off. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.

recall 24s02/24vo31outside pillars. I witnessed it flew of my car while driving nearly hitting another car. I don't understand why the recall is taking an extended time for it to be fixed but its available for you to purchase which is $956. my question is what is the difference between the one purchased and the recall? then if purchase you'll not Offered a reimbursement!

The contact owns a 2016 Ford Explorer. The contact became aware of wet spots on the driveway and later discovered that fluids had started to leak from the water pump. One day while the contact's wife was driving the vehicle, the engine overheated with the temperature gauge indicating that the engine was HOT. The vehicle was taken to a dealer, and it was confirmed that the water pump needed to be replaced. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall for the water pump failure. The vehicle was repaired. The failure mileage was approximately 75,000.

The transmission suddenly downshifts causing rapid deceleration, if on the freeway could have caused an accident, the Ford garage could not duplicate the problem, there were no warning lights and no computer codes

On June 14, we drove our 2016 Ford Explorer from Tallahassee, FL to Boone, NC without issue. However, on [XXX], upon starting the vehicle, we noticed a gasoline smell. Concerned for our safety, we checked the car before leaving the neighborhood and discovered fuel pouring from the front. We parked the vehicle in a safe location and coordinated a tow to the local Ford dealership and were informed our fuel line had ruptured. The vehicle had 41,000 miles at the time of the incident. We were not given a clear explanation for the fuel line rupture, leaving us apprehensive about the safety and reliability of Ford vehicles. The ordeal cost $4,000 in repairs, and the service experience made us feel taken advantage of after we were routinely asked if we were local. Our Ford mechanic in Tallahassee later mentioned that labor charged by the Boone dealership seemed excessive. Additionally, they refused to replace the gasoline-covered cabin air filter and engine cover, raising further concerns about the service provided. The rupture of the fuel line posed a severe safety risk as it could have led to a fire or explosion, endangering the lives of the occupants and others nearby. The problem has not been reproduced but was confirmed by the local Ford dealership. No inspections have been conducted by the manufacturer, police, or insurance representatives to our knowledge. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Our gas tank was nearly full the morning of June 17, and it was empty when we picked it up from the Ford dealership after repairs were completed. Given the serious nature of the fuel line failure, the potential risks involved, and the financial burden of the repairs, we believe this issue warrants a recall investigation to prevent future incidents and to ensure the safety of Ford customers, especially given the multiple recalls already issued and the shared “significant safety concern” shared by the NHTSA on this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated while driving 20 MPH in the snow, the vehicle started fishtailing. The contact was able to continue driving at slow speeds. The vehicle was taken to an independent mechanic for an alignment; however, the mechanic informed the contact that the rear suspension toe links had failed and needed to be replaced. The mechanic determined that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) and referred the contact to the dealer for assistance. The contact stated that the failure recurred while driving in the rain. The contact veered to the side of the road. The contact was able to continue driving after the rain stopped. The contact stated that the failure had been recurring increasingly while driving over potholes. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under the recall because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim had detached. The contact used duct tape to hold the trim in place. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Trim around windshield becomes loose on highway and rattles against windshield and rubber seals have started coming loose

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, she became aware that the A-pillar trim was missing. The contact stated that a couple months later the rubber gasket on the driver’s side had flown off. The dealer was made aware of the failure but confirmed that parts were not yet available and advised the contact to call the NHTSA Hotline. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, the temperature gauge started to indicate that the engine was overheating, prompting him to pull over to the shoulder of the roadway to allow the engine to cool down. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 98,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH, the outer structure of the A-Pilar trim detached from the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,500. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact observed that the coolant reservoir was empty. The overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 78,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 25 MPH, the vehicle failed to exceed 25 MPH or shift out of 1st gear. Additionally, the contact stated that while shifting to reverse(R), the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while the vehicle was parked, the contact observed pieces of rubber on both the driver’s and passenger’s sides were deteriorating. The vehicle was taken to a dealer where it was diagnosed that the exterior A-Pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

trim piece flying off while the vehicle was in motion with traffic around me.

water pump failure at 60K miles on a 2016 ford explorer, this model has the most reported water pump failures on record. this is a 15 hour repair job at the dealer, and the same complaint litters the internet. The failure on my vehicle was confirmed by dealer, $4k to fix. Not to mention the mess in my driveway where the coolant expelled without notice. If I drive it, the engine will be damaged, and there goes my car. In 2020 NY and MI class action lawsuits over this issue were settled & closed WITH payment to plaintiffs, yet no recall. WHY? too expensive for Ford? We see safety recall on clips yet nothing on an admitted engine problem than causes stalling or engine damage while running? There's a class action in Canada. Ford is dodging a known defect. Please do something about this.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front driver's door trim panel detached, and the keyless entry keypad wiring became exposed. The "Door Ajar" message was displayed. The failure prevented the rear liftgate from opening as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 66,205. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side front windshield trim detached and flew off. In addition, the driver's front side windshield trim had also detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 149,000. VIN tool confirms parts not available.

Check engine light came on. Took it to the shop and found out that the Cadillac converter needs to be replaced which will be more than 2000.00. I found that there was a recall in 2021 for the same problem.

The power transfer unit is broken. Symptoms are vehicle shuddering, vehicle sounds like it is going to stall. This could cause a major accident at any moment.

The contact owns a 2016 Ford Explorer. The contact stated while driving 60 MPH, the passenger’s side glove box console detached. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the glove box console needed to be replaced. The vehicle was not repaired. The contact was concerned that he could have been involved in accident or severely injured due to failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Explorer. The contact stated that while making left and right turns on several occasions at various speeds, the parking assist warning light illuminated, and the steering wheel became stiff. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,312.

Steering started grinding in the winter months around 110,900 and locked up while driving. Took to Ford Service and the Rack and Pinion is faulty. The tech said it was not due to any driving damage, but a faulty part. Vehicle currently has 120,000 miles on it and locks up driving down the road. The potential for a dangerous accident is high. This is a known issue for Ford Explorers in various years and Ford should recall this.

Trim on driver side windshield flew off while driving. ordered Replacement, 2 weeks after i replaced the driver side the passenger side has fallen off while driving. I have not yet ordered the passenger side yet but today while driving home down the interstate the driver side that was just replaced less than 30 days ago flew off again. Being on the interstate it hit my windshield and flew over and hit a truck traveling behind me who swerved I do not know if it did any damage to his vehicle neither of us stopped ( We were on the interstate but I did notice he swerved luckily did not hit any other vehicle. However now I am hearing a whistling I just got home to do some research and see this is in an ongoing issue but what do I do? order and replace again this will be 3 sets in less than 60 days. this site says there is not a known fix yet?

component or system failed or malfunctioned unavailable for inspection upon he safety of others put at risk Had the problem been reproduced or confirmed by a dealer or independent service center Has the vehicle or component been inspected by the manufacturer representatives or others warning lamps messages other symptoms of the problem prior to the failure, and when didnt first appear What component or system failed or malfunctioned, and is it available for inspection upon request? How was your safety or the safety of others put at risk Has the problem been reproduced or confirmed by a dealer or independent service center component been inspected by the manufacturer,representatives any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear fully report

Popping noise from rack and pinion

The contact owns a 2016 Ford Explorer. The contact stated while driving 55 MPH, the contact heard a loud clanking noise coming from the transmission. There was no warning light illuminated. The vehicle was taken to an independent however, the vehicle was not diagnosed or repaired. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the flex plate was cracked, causing transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 90,060.

Rackin n pinion safety hazard

While driving on the interstate my transmission decided to stop working. I was not able to safely get off the interstate because this happened going up an incline. My explorer will not shift into any gear and the cost to replace the transmission is $5300. Ford stated that the recall #20B27 was completed on my car in 2020 but when I called after the transmission died they stated that my VIN was not eligible for the #20B27 recall. So, how was it completed if they are now saying the recall wasn’t for my car? My explorer is a 2016/2.3L/6F35 Transmission code/built in Chicago. Ford needs to recall and replace every transmission in these explorers. With so many complaints and transmission failures/problems I’m floored that nothing has been done to remedy this situation that many explorer owners are experiencing. Do better Ford.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 60 MPH and attempting to stop or decelerate, the rear tires were slippery and failed to stop as needed. No warning lights were illuminated. The vehicle was taken to an unknown local dealer however, no failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 55 MPH, the A-pillar trim on the passenger’s side raised up and blew off the vehicle by the slipstream. The contact was unable to stop to retrieve the part. The contact had not taken the vehicle to a dealer or body shop. The vehicle was not repaired. The failure mileage was approximately 83,000. VIN tool confirms parts not available.

The car caught on fire driving it to my brother's house to babysit his kids while #4 being born prematurely with complications at southwest ms regional medical center. I lost almost 15,000 in equity and my husband recently passed things inside I can't replace. It was about 11:00 at night and I made a uturn to stop at gas station and truck was already on fire. Many police officers and innocent bystanders almost were tremendously injured because the car was shooting whistling fire like rocket from all ends holding up traffic 1/2 mile on both sides of hwy and opposite side of hwys traffic.

The contact owns a 2016 Ford Explorer. The contact stated while driving 55 MPH, he was alerted to smoke emanating from underneath the vehicle by another driver. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit, after observing that the unit was leaking fluid onto the exhaust, resulting in a brief fire. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 98,000. The VIN was not available.

The contact owns a 2016 Ford Explorer. The contact indicated that when she took the vehicle in for a routine service at an independent mechanic, the technician became aware that the water pump was leaking, and the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was also taken to a local dealer where the previous diagnosis was confirmed. The contact stated that before taking the vehicle for the routine service, she noticed a burning odor while exiting the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, and making a turn, the steering wheel seized, and the contact struggled to regain control of the steering wheel. In addition, the contact noticed a grinding sound while making a turn. The vehicle was taken to the dealer where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 147,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 55 MPH, the A-Pillar trim on the driver’s side detached from the vehicle and flew off. The contact stated that two months later the A-Pillar trim on the passenger’s side almost detached from the vehicle while driving. The contact was able to pull the vehicle to the side of the road and removed the trim. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the A-Pillar applique trim detached from the vehicle. The contact replaced the part. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the sunroof failed to close. The seat belt warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the sunroof motor had failed and needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 136,000.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was started, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the seat belt retractor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 106,000.

My car has 84000 miles on it. The car recently over heated, I checked the coolant level, and it was low. I filled it to the required level and the warning went away. 2 weeks later it came back, I brought it to the mechanic and was told that the engine needs to be replaced. That it is recycling exhaust from the engine back through the coolant system and that cylinder 3 is misfiring. I spent over an hour on the phone with Ford who repeatedly stiff armed me on any sort of assistance with the issue or information on expected or estimated failure rates for these issues. The car is currently at the mechanic where I have an estimate with a $12,000 price tag on it. To make this worse, in October of last year I was driving down [XXX] and when I went to exit the highway, there was a loud clunk and the car revved up real high before it started to move. This put me and all the drivers exiting this very busy off ramp in danger. At 74,000 miles I needed a new transmission because that loud clunk was me losing actual gears in the transmission. That repair cost right around $10,000 and again, Ford does not care. There were no warning lights with this issue, it just happened and left me in a very precarious predicament at a very busy intersection. The transmission has since been replaced for roughly a $10,000 price tag and now I am looking at another $12,000. All I want is Ford to do what is right. I could have been killed in that intersection or my car could have caught on fire recently with the engine issue. The financial strain of having to do 2 major repairs on a car that is relatively new and only had 74,000 for the transmission and 84,000 for the engine is unbelievable and unacceptable. Through research I feel that this transmission issue should be covered under an extension of the Customer Satisfaction Program #20B27 or #20N07 as the transmission issue fits the descriptions nearly perfectly. Built "Ford Tough" is apparently just a sales pitch. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated while driving 75 MPH, the A-pillar trim on the driver's side detached from the vehicle and flew off the vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, there was a flapping sound coming from the vehicle. The contact pulled over to the side of the road. The contact observed that the rubber seal around the windshield was detaching. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

A loud clunking noise was heard when the vehicle was turned to the right. Diagnosis at the CarMax repair facility indicated that the steering rack was broken. Diagnosis was complicated by the fact that the damaged part was hidden under a rubber boot. The actual damage on the steering rack appears to be a broken retainer, sealing washer, or similar that circles the jack screw of the steering rack. This retainer or washer is visible in the attached pictures. I believe there was a potential for the damaged retainer or washer to become jammed in the steering rack when the rack is in the right turn position which would make it impossible or difficult to turn the steering wheel. This could have resulted in an accident. I authorized CarMax to complete the repair and was informed that the steering rack was back ordered from Ford and would not be available for approximately 3 weeks. CarMax gave me a loaner vehicle and completed the repair when the part arrived. The broken steering rack was returned to Ford. A steering rack is not a part that I expect to fail. The fact that the part was back ordered for three weeks suggests that this part is in high demand because this is a common problem with this vehicle. The fact that the damaged part was concealed by a rubber boot made it difficult to diagnose. Clunking noises in the front suspension of a vehicle can be caused by many problems and a failure to correctly diagnose this problem could have resulted in a serious accident. I thanked the CarMax technicians for there perseverance in getting to the true cause of the noise. It is my opinion that this is a serious safety issue and that Ford should issue a safety recall for affected vehicles.

A-pillar trim pieces have both become detached. One detached from the vehicle while traveling on the highway and flew into on-coming traffic. The other detached on the highway and hung on the drivers mirror. Ford advises that even though both parts have detached it is the customer's responsibility to pay for repairs since the recall is still in advanced notice status.

Rack and pinion binds. This suddenly started around 70,000 miles. It makes a grinding noise that seems to be in the steering column. While driving it catches and takes effort to move steering wheel past the catch.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for service, and the contact was made aware of a failure with the rear upper control arms. The contact stated that both control arms displayed abnormal movements, and the suspension could not be properly aligned. No warning lights were illuminated. After investigating the failure, the independent mechanic related the failure to NHTSA Campaign Number: 21V537000 (Suspension) however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 116,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the sunroof had started to detach and had sunken into the interior of the vehicle, creating an opening that allowed water to leak into the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the sunroof motor. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 116,000.

The contact’s wife owns a 2016 Ford Explorer. The contact stated that while his wife was driving out of the driveway, she noticed a loud clanking and grinding noise coming from the steering wheel. The contact’s wife stated that the steering wheel became difficult to operate while driving the vehicle. There was no warning light illuminated. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 123,684.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repair. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted; however, it was confirmed parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 80 MPH, the A-pillar trim detached from both sides of the windshield and flew off from the vehicle into traffic. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unknown. VIN tool confirms parts not available.

As I was driving down the highway my steering got stuck in a turning position and I had to pull really hard for it to go straight almost crashing

The contact owns a 2016 Ford Explorer. The contact stated that the passenger’s side exterior A-pillar trim had detached. Additionally, the contact stated that on several occasions while driving at various speeds, she observed a loud flapping noise emanating from the window. The vehicle was taken to a dealer where the passenger’s side A-pillar trim needed to be replaced, but parts were not available. The manufacturer was made aware of the failure. The failure mileage was 80,095.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 75 MPH, the passenger's side A-pillar trim, detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 74,151. VIN tool confirms parts not available.

I filed a complaint yesterday 5/4/24. The complaint number is #11586924. Yesterday I gave you the details of what happened with my transmission and when it happened. Today I want to give you the Manufacturer Comm. Number. From Ford Motor Co. the service number is SSM46069. It states that Ford knew there could be a problem with some 2015/2016 vehicles equipped with 6F50/6F55 transmissions built on 11/02/2015 and through 2/01 2016 may exhibit no reverse, 3rd and 5th gear. The service bulletin goes on to explain what would cause the transmission to fail and how to repair the damage. This tells me Ford should be responsible to the consumer. My safety concern is this; I was traveling at 30 - 35 mph when the tranny failed and , not knowing at the time, I lost 3rd, 5th and reverse gears. There was a noticeable decrease in my cars speed. At that speed, I was able to control my car and get stopped. Picture if I was on a 5 or 6 lane highway traveling at 60 - 65 mph and the tranny failed. The results could be deadly. I am sure I'm not the only owner that has had this safety issue. Kindly investigate this safety issue asap. Thank you.

Unknown Overall something within while driving my truck i had starting hearing a grinding sound while turning and then the steering started to lock up, very unsafe and while my children were going to school had me in panic mode in which i never experience out of all the vehicle ive had and paid off.

While driving on the highway at approximately 80 mph, the driver side A-pillar molding on my 2016 Ford Explorer flew off and struck a vehicle behind me. I am not able to determine if there was any damage to the impacted vehicle. On my vehicle, there are what appear to be scratches or smudges on my door and window due to the rubber molding flapping rapidly. I have attached a picture for reference. I have contacted Ford Motor Co., and all they communicated was they are working on a remedy but could not offer any other resolution to a potentially deadly and catastrophically unsafe situation. The speed at which this is being remedied is unacceptable. my family and the other lives in the impacted vehicle were put in danger. This is not an unserious matter.

I own a 2016 Ford Explorer. My Wife and I bought the car In Jan. 2016. On April 20th 2024, I was on my way to work when a warning came on the dash that said "check manual" and displayed an open end wrench. The car hesitated and then continued on. I was not far from the Ford Dealership where I bought the car so I went there. The service writer was working that day so I left the car at the dealership and called for a ride. On 4/23/24, the service writer called me and said the transmission was shot and would need to be replaced. My bill would be approx $5954.81.

The contact owns a 2016 Ford Explorer. The contact stated that when the heater was turned to the on position, it blew out cold air. There were no warning lights illuminated. The contact called an independent mechanic, who informed the contact that the water pump was leaking, and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Bill Currie Ford (5815 N Dale Mabry Hwy, Tampa, FL 33614), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.

The Steering shaft froze(steering shaft U jionts) making steering hard especially when it cold out.

After buying this vehicle on 4-10-24 checked with Car fax for any recalls. Found a recall on my vehicle 24S02 for the pillar trim. Inspected my vehicle and noticed passenger side pillar trim of the windshield at the very top is starting to come loose and is a bit separated. Didn't notice it till after hearing about this recall.

The contact owns a 2016 Ford Explorer. The contact stated while the vehicle was parked in the garage, the contact became aware there was coolant leaking onto the floor. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed with a water pump malfunction. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 194,000.

The contact owns a 2016 Ford Focus. The contact stated that while his wife was driving at approximately 65 MPH, the front A-Pillar trim detached from the windshield almost causing a crash. The vehicle was not diagnosed or repair. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 119,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 5 MPH and coming to a complete stop, the vehicle shuddered. The contact stated that the vehicle shuddered increasingly while at a complete stop. The contact stated that upon depressing the accelerator pedal to drive, the vehicle failed to respond. The contact stated that she depressed the accelerator pedal harder, and the vehicle responded. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while reversing. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter, the Body Control Module (BCM), the solenoid body and transmission fluid and other unknown parts needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Numbers: 20B27 and 20N07. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 126,000.

Power steering module, which is part of the front steering linkage went out suddenly while driving which resulted in no power assist to steering at 55 mph. From the auto forums, this is not an uncommon issue with the 2016 Ford Explorer yet there has been no recall on it.

This is the problem I'm experiencing, my steering wheel would tighten up when I'm backing up from being part. Then when it comes to me, pulling out and about to drive and I have to make a turn the stand well will tighten up again and make it difficult for me to drive or or to turn go other way. When I took my vehicle in to suburban Ford service Ferndale. I'm looking at the questions for additional details. I wasn't in no accident because of my. There's no fire, no injuries, but it can happen and I don't have to have the mileage at how fast I was going because the stand will would get tight when i'm about this pull off.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle: 2016 Ford Explorer Sport Mileage: 93,000 Complaint: I am reporting recurring turbocharger failures in my 2016 Ford Explorer Sport. The first failure occurred at 50,000 miles and was covered under warranty. The vehicle is now experiencing the same issue at 93,000 miles. Ford Customer Service has denied assistance, and a Ford dealership quoted a $5,500 repair cost. I believe this premature and repeated turbocharger failure suggests a possible design flaw in the 2016 Ford Explorer Sport's EcoBoost engine. This issue has caused significant financial hardship and raises safety concerns. Request: I urge the NHTSA to investigate potential design defects with the turbocharger system in 2016 Ford Explorer Sport models. I also request that the NHTSA review Ford's handling of customer complaints regarding this issue.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver's side windshield trim panel detached and flew off and almost caused an accident. The contact stated that the failure had previously occurred, and the contact paid out of pocket for the repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 62,884. VIN tool confirms parts not available.

Airbags notification is on

The contact owns a 2016 Ford Explorer. The contact stated that the front passenger’s side pillar leaked water during rainy weather. The contact received a notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

Driving and randomly the steering wheels loses power steering and gives a power steering fault code. I was with my children and almost crashed. I’m told this is very common and Ford refuses to recall it.

The contact owns a 2016 Ford Explorer. The contact stated that the check engine warning light was illuminated, and the vehicle was stalling because oil was leaking onto the crank case-control sensor. The contact changed the crank case-control sensor. The failure recurred and the vehicle was taken to the dealer where it was diagnosed with a front engine compartment, gasket leak. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 125,900.

Steering has become extremely rough and sticks, dangerous to drive because it sticks hard and may not straighten out easy sometimes. Will take to dealer soon, suspect rack and pinion failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the A-pillar detached from the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Iba conduciendo por la avenida y de pronto salió volando el trim del lado del conductor que va cooocado al lado del parabrisas, por suerte no venía carros tan pegados a mi y no ocasionó ningún daño,

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the failure was intermittent and mostly occurred while driving up an incline. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 137,000.

I was driving and everything felt and looked normal. Out of the blue a pop noise, car was smoking. Had to have it towed. Mechanic said the transfer case blew like a grenade. It nicked my transmission as well. I was broke down in an intersection. No warning signs.

While traveling at highway speed (55mph), the transfer case "exploded" resulting in catastrophic failure and fluctuating power and impaired driveability. Defect has been confrimed by independent local repair center.

The contact owns a 2016 Ford Explorer. The contact stated that on several occasions while driving at various speeds, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the second-row seat wiring harness plugs were damaged and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 109,000.

The transmission began slipping causing poor control at higher speeds using the cruise control or passing gear. Only about 42,000 miles on the vehicle and no financial help from Ford. Service for a new transmission was $7667.11at Dave Sinclair Ford, 7466 South Lindbergh, St. Louis Missouri, 63125. 314-892-2600

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering assist fault and traction control warning lights illuminated. In addition, the steering wheel became difficult to turn. The vehicle was towed to the dealer where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact was informed that there was an unknown recall for a similar failure; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 37,000.

Lost the driver side A pillar in January- now just lost passenger side A pillar driving on I-16

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side exterior trim detached from the vehicle. The passenger's side trim was loose and rattling. There were no warning lights illuminated. The vehicle was taken to the local dealer, who took photos. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed about the repairs and reimbursement. The contact stated that the failure was related to NHTSA Campaign Number: 24V031000 (Structure). The failure mileage was approximately 125,000.

Stereo/ inside lights turn off randomly. Unable to know if others can see if blinkers are on or not. Has not been checked due to high out of pocket cost through dealership. No warning lights ever come on from the times the issues have occurred.

The at the engine is built the coolest is leaking into it. This causes the engine to seize while driving and is very dangerous. If you catch it early it’s an expensive fix if you catch it late it’s a new engine you’ll need/ there is no warning signs for it.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front driver's side trim fractured and was flapping loosely. The contact used double-sided tape to attempt to hold the windshield trim in place. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

While traveling home from out of town this past Easter weekend, a large piece of something flew up, whipped in front of the passenger side windshield and then smacked the passenger side window before completely detaching in the road behind me. I pulled over to see what happened and saw the trim was missing from the entire side of the windshield. Only a piece of rubber was left dangling. I pulled it off so it would also not go flying. It was scary as my kids were in the car. I am thankful no one was hurt or injured.

Driving on [XXX] when the engine began smoking (fogging) and I was unable to see. I stopped and could not go any further. Two cars nearly hit me. It took 10 minutes or longer for the car to cool down and the computer to allow me to move the vehicle 20' to get off the busiest street in Alabama. The car has 106,000 miles on it and the Ecoboost engine is blown. Ford refuses to do anything about it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving and stopped in the left turn lane and the car wouldn't move. Had to have the vehicle towed and now I have to replace the transmission on a car that has 72,000 miles on it. There was no advance notice that there was a problem. I have the vehicle serviced regularly.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts are not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 10 MPH, there was a burnt hydraulic fluid odor inside the vehicle when the vehicle shuddered and stalled. No warning light was illuminated. The vehicle was taken to an independent mechanic and was diagnosed, and the engine mount was replaced. The failure recurred; however, there was a rotten, sulfur like odor coming from the vehicle. The vehicle was not taken to the dealer or repaired. The manufacturer was contacted. The failure mileage was unknown.

The contacted owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, there was an abnormal grinding sound detected. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the rack and pinion. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA Hotline. The failure mileage was approximately 58,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 30 MPH, the vehicle lost motive power. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where it was diagnosed that PCM needed to be updated. The vehicle was repaired but the failure persisted. The contact stated that the failure recurred. The manufacturer was notified of the failure. The failure mileage was 56,000.

The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle a rattling noise was present coming from the top of the vehicle. Upon inspection it was discovered that the passenger’s side roof rack assembly had become unsecured. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 140,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension). The contact stated that on several occasions while driving at various speeds and making a left or right turn, the wheels continued to turn. The vehicle was taken to a dealer where the contact was informed that the electric steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

In August 2023, my vehicle began to make a popping noise and began to lose power when attempting to accelerate. It was diagnosed by the repair shop as a turbo going bad. I repaired the turbo. In December 2023, the check engine light came on. The repair shop indicated that the lifters and cam shafts were bad and caused scoring to the engine block, requiring the engine to be replaced. The repair shop asked if I had been changing the oil regularly. I indicated that I did change the oil per when the vehicle would notify me it was time. The repair shop noted that I changed the oil every 10k miles. Per the repair shop, not changing the oil regularly (because the Ford vehicle system designed to tell me when to change the oil) ultimately caused me to need to replace the turbo and the engine. All because the oil was not changed more frequently 3-5k miles per the repair shop. I've spent $15k in repair costs since August 2023 because I was relying on the Ford vehicle's notifications as to when it needed oil. The vehicle is not even worth this much blue book. For a 8.5 year old vehicle that has been well cared for, I do not think these parts should have failed and I think Ford should have set the timing for oil change notifications more frequently if this is what is needed by the engine to keep it in good repair. It literally indicates the % of time before the oil needs to be changed.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 40 MPH, there was an abnormal rattling sound coming from the passenger side of the vehicle. The contact stated the front passenger side door handle trim was then separated from the vehicle. The door handle trim was replaced by the owner. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 120,000.

On 3/19/24, my left side exterior A-pillar trim part flew off my car on the highway. I have had a constant wind noise in my windshield for a very long time. I didn't think this was going to happen. Thank God there was no cars directly behind me because it came off and was hanging and then blew off before I actually knew what was going on and could pull over. I called the Dealer regarding repair and was informed that there is no fix but they could replace with the part that they have existing in stock which would cost me $366 for the part. Since this is a recall I was asking if I will be reimbursed and the Dealer told me I would need to call Ford. I did and they told me I would need to wait for a parts letter to be sent to me. I explained that I do not want to drive my car around with this piece missing. But they were unable to provide me guidance for reimbursement. I am wondering if you have any information or guidance re: reimbursement for the current parts fix until Ford provides a permanent solution to this recall?

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 45 MPH, the steering wheel became very firm. The contact stated that the "Steering Assist Failure" message was displayed, and the Traction Control Warning light was illuminated. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 108,000.

There has been many reports of electronic steering issue where it would just swerve you off the road and loose full control while driving for years 2013-2015 cars but 2016 years are also being effected. A dealership confirmed it was an electronic steering rack causing the issue. No warning lamps had went off either

The contact owns a 2016 Ford Explorer. The contact stated that rainwater had leaked into the driver's side B-pillar trim panel causing electrical failures to occur which included the battery failure and the keyless entry failure. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The failure mileage was 125,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the rain was entering into the interior of the vehicle. The contact stated that the rain was entering from the left and right sides of the front windshield. The vehicle was taken to the dealer and diagnosed with a fractured windshield trim and the windshield trim needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirm parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The contact stated that it was the third time that the failure had occurred. The contact stated that the first two times the failure occurred, the repair was paid for out of pocket. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side air bag warning light illuminated. The contact stated that the failure occurred intermittently, however, the failure had occurred three times. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the passenger’s side exterior A-pillar trim dislodged from the vehicle and struck another vehicle. The contact stated that the driver's side A-pillar trim was also unsecured and loosened. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet notified. The approximate failure mileage was 91,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the keypad to unlock the driver-side front door with the passcode detached from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 58,630. VIN tool confirms parts not available.

Our 2016 Ford Explorer suddenly the steering started making a loud grinding noise while rotating the steering wheel. The noise is anytime you move the steering wheel left or right parked or moving. The steering wheel locks up without warning while driving making it momentarily impossible to move and dangerous while driving. The explorer was diagnosed as a faulty steering rack and pinion assembly with is electronic assisted. No warning lights are illuminated on the dash.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger’s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The contact stated that when the accelerator pedal was depressed, the transmission started slipping. In addition, the vehicle was jerking abnormally. The vehicle was taken to the dealer several times and the contact was informed that the failure was due to transmission failure and the contact was informed that the repair had been completed; however, the contact was unaware of the diagnostic results. The vehicle was repaired. The failure reoccurred and became persistent. The contact stated that the failure had been ongoing since the purchase of the vehicle in 2017. The contact was informed after each failure that the vehicle had been repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

The roof rack on the left side of the vehicle became unattached in transit, and flew off into traffic.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the trim detached and flew off the vehicle. The rear driver's side door applique trim was impacted by the detached trim. The rear driver's side door applique trim was damaged. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 205,040.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 - 70 MPH, the vehicle emitted a loud bang that came from the passenger’s side of the front windshield. Once the contact was able to park the vehicle, the vehicle was inspected, and the contact became aware that the trim on the passenger’s side of the front windshield had detached. The same failure occurred on the driver’s side of the windshield about a week later while driving at approximately 55 MPH. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Grinding banging noise when turning steering wheel driving and parked. Milage had just reached 100,000 . Contacted Ford for inspection was told my steering gear needed replaced, car not drivable. Cost almost 3000.00 to repair. At the time there was already a recall on my model for this issue but my VIN didn't match and they would not repair it cost free.

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.

Ford has a recall for the A pillar but my B pillar trim flew off. The other side was loose.

The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The contact stated that there was windy sound coming from the front passenger's side door while driving. Additionally, the contact stated that there was water accumulated between the front driver's side door and the body of the vehicle, which caused water to pour inside the vehicle while opening the door. The contact also noticed that water was leaking from the driver's side of the windshield during inclement weather. The contact stated that the vehicle made an abnormal popping sound while making a left turn. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 104,000.

The contact owns a 2016 Ford Explorer. The contact stated that when the vehicle was shifted into drive(D), the vehicle started shaking abnormally. The vehicle was taken to an independent mechanic where it was diagnosed with a failed transmission and that the transmission needed to be replaced. The contact was informed about TSB: [XXX]. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 110,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The explorer started having issues with the heater not working when stopped. After some research it recommended that we check the coolant level. The coolant was low. Then we refilled it and then it happened again 3 weeks later and the coolant was low. This made us believe there was a coolant leak. After removing the bottom cover under the car it was saturated with coolant with drops coming from various areas on the passenger side. We took it to a mechanic and then transferred to a dealer and both confirmed it was the water pump. Ford negligently designed the water pump within the engine with the timing chain. If enough of the coolant mixes with oil it will cause the engine to seize and the car to shut off. I have two little kids that are in the car with me. This negligent placement can lead to cars seizing in unsafe areas. It was confirmed by a private mechanic and a ford dealer and there were no warning lights. Other than the heat not functioning properly there we no other signs or lights of water pump failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver’s and passenger’s side window trims had detached from the vehicle. The vehicle was taken to a local body shop where the trims were replaced. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 70,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was repaired; however, the failure reoccurred 4 years later. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown. The VIN was not available.

My steering wheel completely locked up and we couldn't turn it or anything. After repetitively trying to move it the steering wheel finally came loose. I was able to take it to a mechanic and he said its the steering rack but since it completely locked up and was unable to move the steering wheel I needed to contact you. Ford does have a recall for the steering rack but it does not include my year of Explorer.

The rack and pinion steering has gone bad. This is causing the vehicle to be hard to drive as it is very difficult to turn the wheel and control the vehicle. This is making it dangerous to drive as you are unable to turn the wheel very well.

Subject: Urgent Vehicle Safety Complaint Regarding Defective Water Pump in Ford and Lincoln Vehicles I am writing to bring to your attention a critical safety concern affecting numerous Ford and Lincoln vehicles worldwide, specifically those equipped with Cyclone (Duratec) engines. The issue at hand revolves around a defective water pump, which has manifested in various models, including but not limited to: - Ford Edge - Ford Explorer - Ford Flex - Ford Fusion - Ford Taurus - Lincoln Continental - Lincoln MKT - Lincoln MKX Owners of these vehicles are experiencing a significant and alarming risk of stalling in traffic, posing a severe threat to both driver and passenger safety. The potential consequences, including the increased likelihood of accidents and fatalities, demand immediate attention and action from Ford Motor Company who has been sued multiple times and is avoiding to respond to the judgements against them trying to use any excuse not to pay. It is imperative to address this widespread concern promptly, as the safety and well-being of Ford and Lincoln vehicle owners are at stake. I urge your organization to conduct a thorough investigation into the defective water pump issue, implement a comprehensive recall, and provide a reliable solution to rectify the problem. Your commitment to prioritizing the safety of consumers is paramount, and I trust that Ford Motor Company will take swift and decisive action to remedy this situation. By addressing this issue promptly, you not only ensure the protection of current owners but also uphold the reputation of Ford and Lincoln in the automotive industry. It's impossible to say that it is a mere coincidence that thousands of Ford vehicles have the same defect with exactly the same engine and symptoms. Thank you for your immediate attention to this matter, and I anticipate a proactive response that prioritizes the safety and satisfaction of Ford and Lincoln vehicle owners.

went to drive my vehicle and when i turned exiting my driveway , my steering was stiff, hard to turn. shutting off vehicle and restarting sometimes helps, but now it is always no power assist. No warning lights, messages or check engine lights at all. just lost power assist. I figure it is another rack n pinion steering assy by all i read online. This should deffinately be a recall. 2011-2013 had the same issue and was issued a recall. Why is this not? it is so dangerous. Get on the ball and do something. 2016 explorer xlt

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed MPH, the roof rack rails detached from the vehicle. No warning lights illuminated. The vehicle was taken to the dealer and it was confirmed the entire roof rack rails had detached from the vehicle. The vehicle was previously repaired under the Customer Satisfaction Program recall 21S22. The contact stated the failure persisted. The vehicle was not repaired due to cost. The contact stated the dealer informed him he must pay for the repairs because the vehicle had been previously repaired under the recall program. The manufacturer was made aware of the failure and referred the contact back to the dealer. The failure mileage was approximately 160,000.

On 1/28/24 We were traveling 50-60 mph when all of a sudden we heard a popping noise and noticed the trim on drivers side was loosening. We were able to slow down and pull over which was when the trim then blew off. My husband retrieved the trim (which we now know is referenced as the a-pillar) off the side of the road. obviously this could have been worse if it had struck another vehicle /caused someone to swerve. I then contacted the ford dealership as we learned this was part of a recall. They came out and ended up fixing the roof rack of which that was not my complaint. Clearly there was a miscommunication on what my problem was when called in. I then took it into dealership for them to observe. He printed out a quote to fix pillar at 400-500$ but could not guarantee reimbursement by Ford. I called Ford motor company who gave me a case number and corresponded with local dealership. Essentially I have been told bc this is an advanced notice recall there is nothing that can be done to fix current situation. I will now be driving my vehicle without the trim and also concerned how long til the passenger side blows off as there was no loosening or sign of defect prior to this event. How will weather affect the exposed trim and windshield/aerodynamics. I just hope Ford will expedite the process of repair for safety first but also the look of the vehicle as this is a reflection of their company . My case number is CA547669778 approx mileage 123,000

Trim piece on passenger side broke in half while driving and hit another car. No damage reported but it almost caused accident. Confirmed this is the recalled piece.

The water pump failed causing coolant to leak into the oil pan causing my vehicle to die suddenly and without any warning lights or messages on a high speed, heavy traffic metropolitan interstate/highway (35W in Minneapolis). I was commuting home from work. It was completely dark. I was in the far left lane and had to quickly maneuver across 4 lanes to the right shoulder narrowly missing being slammed into by other cars before the vehicle completely died. I waited for a towing service in the dark while other vehicles including semis sped extremely close to my vehicle with only my hazards to warn them I was there. Vehicle was towed to a local repair shop and they confirmed the water pump failed and coolant leaked into the oil, ruining the engine. I've been researching online and am reading that this is a very common and known issue with lawsuits. My vehicle only had 132k miles. This issue put me in a dangerous, potentially life-threatening situation that could have caused harm to me and the many other drivers and their passengers on the highway - and it needs to be addressed and dealt with - for me and apparently the many others that have been affected by this manufacturers defect.

The contact owns a 2016 Ford Explorer. The contact stated while driving 40 MPH, the vehicle lost power steering functionality. The service stability track, traction control, and the loss of power steering warning lights were illuminated. The contact stated that he used physical strength to steer the vehicle after the power steering assist failure to the residence. The vehicle was taken to a local mechanic who diagnosed that the angle sensor was defective and there was a loss of communication. The contact was informed that due to the failure and the loss of communication, the power steering assist, hill assist, and traction control features were disabled. The vehicle was not repaired due to a needed part being on backorder since November 2023. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 69,000.

My engine sounded strange at startup in the mornings so I asked the ford dealer to look at it because Firestone could not find anything wrong with it and I had two recalls needing addressed. I took it to the dealership in diberville, MS first and scheduled the current recalls to be fixed. I was told my engine needs to be replaced because there is evidence of coolant in the cylinder head causing a random misfire but couldn’t tell me if that was it for sure without breaking down the engine to diagnosis properly. I bought an extended warranty policy incase there was an issue in the future. I was actually told by one dealer to “clear the code and trade it in immediately or wait till the engine blows up”. They didn’t even fix the recall because they had to order the parts… The same problem kept happening randomly this time with the engine light coming on and then going off while I am waiting parts to come in, it was a “cold start” type of engine sound when starting up first thing in the morning. I then took it to the dealership in Gulfport,ms and they said they thought they knew what the problem was and my extended warranty would cover it. Turns out they do not cover the block and that is what the mechanics said the issue was, because it is not a moving part and it seems to be a manufacturer quality of the block. Since it was not caused by moving part damage. How can I get this addressed by ford? I have seen that a similar engine from ford had a recall for this and my engine has the same block as that one. (2.0 ecoboost ford escape) I have the 2.3 ecoboost ford explorer. I also have knowledge of another explorer with the same issues and a total engine replacement through diberville MS dealership. My car still runs but the cylinder no longer builds or sustains the pressure for the engine to run properly causing a safety risk during operation.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 MPH, there was a loud popping sound coming from the driver's side window trim panel detaching from the vehicle. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 112,000.

2016 Ford Explorer. the air bag warning light was illuminated it was coming off and on and now stays on. took the vehicle to the dealer who confirmed that the vehicle was not under recall for the failure. The vehicle had not been repaired.

Several weeks ago we noticed a propane or natural gas smell in the vehicle' cab and around the vehicle. The smell was stronger sometimes and lesser others, but more so when the heater was on. In the very cold weather, I would have to dress in extra warm layers and keep the windows lowered with fresh air flowing through - in order to drive it... to keep the cab warm enough to drive with the heater on. The smell would be stronger when the heater/air was on. The smell would make me cough and gave me a headache. At first, we thought it was a bad batch of gas. Our mechanic couldn't say what it was and referred us to our local Ford dealer. I also researched on-line and found that several thousand U.S. customers have had the same problem [XXX] ; [XXX] ; [XXX] ). It looks from one article as if Ford settled a class action law suit on this issue in 2016, yet when I called the Ford Customer Service Help Line today, they said they cannot offer us any financial help for this repair, which is costing us over $3,100.00! The car is not that old! 2 days before we brought our vehicle to the Ford dealer, thick black liquid drained onto our garage floor under the front of the vehicle. The Ford dealer says the transfer case is going bad and spitting fluid on the vent/onto the exhaust and the smell was coming from that. The vehicle is still at the Ford dealer and repairs should be complete by 1/31/24. I am writing to you for help with this. It seems to me that Ford has already offered and should continue to offer some repair expense reimbursement for this apparently widespread problem! Can you help advocate for us in this? Thank you - [XXX] , [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The heated seats went out. Took to mechanic shop, the wires burned out and also melted the fuse box. All that has to be replaced. Ford Dealership only sells the whole wiring harness which is over $1,000. With the wires burning out and then melting fuse box, lucky my car didn't burn.

I REPORTED A PROBLEM 1/23/24 CONCERNING THE TRIM BLOWING OFF BY THE FRONT WINDSHIELD, I SAW ON THE NEWS THAT THIS IS A RECALL ISSUE BUT I ALSO THINK THAT THE COWLING WHERE THE WIPERS ARE ATTACHED SHOULD BE LOOKED INTO, THIS PIECE IS FALLING APART AND WHEN DRIVING THE WIND GETS UNDER THE TRIM PIECES CAUSING IT TO BLOW OFF.

I was driving down the interstate and heard a tapping/clicking sound from the right side of my windshield that got progressively worse. Before I could stop at the next exit to examine the cause, I noticed an object falling to the ground in my rearview mirror just as the noise stopped. After exiting and looking at the area where the noise was coming from, I noticed a trim piece missing. I later identified the missing trim piece as the passenger side Windshield Outer A-Pillar Trim Molding. Our 2016 Explorer was purchased new in 2015 and has never been in an accident or suffered any damage that could have caused the trim piece to detach. Since replacing the trim piece, I can hear faint fluttering from the same area. The trim piece appears slightly loose, although I've been told it's as secure as it can get. This happened around a year ago. I didn't think to report it until I read an article earlier about a recall for a loose trim piece on Ford Explorers. My first thought was that it was going to be about the same issue I experienced, but it was for a trim piece on the roof rails. I decided to submit this report in case this has happened to others with similar generations of our Explorer.

I am writing to you as I just read an article about my Explorer being recalled for a different issue, pieces of trim flying off (which happened to us several years ago). I took to the dealership then, they replaced and it immediately cracked again. They were blaming my door as being off and causing the damage. I took to a repair shop (non-Ford) to look at and they told me that they had seen this alot and Ford knew there was a problem and it wasn't my door. It made me extremely upset as it almost caused an accident while we were on the freeway. This complaint is for a completely different safety issue and is recent. I am mentioning the above incident as my car this time was taken to a different repair shop. Their response was very similar to the above repair shop that Ford knows there is a problem as the part is on a national backorder. After a recent snowstorm, my husband went to drive his car to work. The storm had passed, but roads were still dangerous. As he was pulling out of the garage, multiple alarms showed up on the dashboard. "Hill Start Assist Not Available", Service AdvanceTrac, "Steering Assist Fault Service Required". He didn't fully know what any of these meant and had just driven the car the day before with no issues. As soon as he pulled out on the roads, he realized the power steering was out. He is lucky that he didn't crash as the roads were still icy and snow covered. Up until these alarms, there was NO warning. What if it happened while in the middle of driving? I drive that car every day w my kids and my husband took it that Sunday as it is better in snow. I can't even imagine what would have happened if I was driving as there is NO WAY I could have steered that car. Somehow we got the last replacement part (repair was over $3000!) and I only have 68,000 miles on my car. How can a part that is on an older Ford be on national backorder if there isn't a major problem! The rack and pinion w computer module was replaced.

Water pump went out and water and oil mixed started smoking and loss of power then engine just shut off now wont turn over

We were driving down [XXX] between Houston and San Antonio on [XXX], when we heard a loud noise but felt nothing. When we were ready to leave our destination, the front-driver's side windshield panel was gone. It had blown off going down the road. There was no warning that the panel was loose nor any warning that it was gone. We could have been seriously hurt or killed if the part had come through the windshield. We are thankful that it did not hit and or kill a motorcyclist or cause a wreck where someone else could have been hurt or killed. There is no way to know if a later travelling car received damage due to the part being in the freeway or if it caused a wreck. I am also concerned that the windshield will leak since there is nothing covering the edge of the windshield. My car is available for inspection, but I do not have the panel. I spoke with Mia at Ford Customer Service (800-392-3673) on January 22, 2024. There is nothing that Ford is doing at the time to help car owners. Mia said to keep all paper work incase Ford decides to do some repairs in the future. I will get my car fixed but not at Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Waterpump malfunction. Risk puts the user at financial obligation to repair the car as the waterpump is needed for proper function of heater elements and other internal parts. Unsure of if this has been reproduced or confirmed. Diagnostics was ran on the car, determined the issue to be the water pump. There are no warning lights and or indications that would warranty service for this part.

Complete failure of steering rack, causing the car to be completely undriveable. Poses a massive safety risk which could have resulted in injury or death had it occured at the wrong time or place.

The contact owns a 2016 Ford Explorer. The contact stated while driving 10 MPH, the contact became aware that antifreeze leaking from the vehicle. The temperature gauge light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to antifreeze leaking into the engine. The vehicle was repaired. The manufacturer was made aware of the failure and provided the contact with a case number. The failure mileage was approximately 102,000.

The cowling where the windshield wipers are attached is falling apart this caused the pillar molding bracket to blow off on I-95 may have struck another vehicle. The ford dealer estimated it would cost $1223.72 to repair.

The heater on the car didn't work, It turns out the coolant was leaking that led to the water pump issue. Things started to fail on the vehicle and lights came on. It left me stranded on the highway. The car shut down on the Intestate. That was so dangerous and scary, too. Took the car to Ford for inspection and they confirmed the water pump issue. This is a very high costly repair. It turns out that Ford has been having issues with this design (and Ford is well aware of this issue) and many, many customers are having to spend thousands about thousands to fix this issue. It's a HUGE job. Aside from a very high costly matter, it's also a very dangerous matter because it makes the car unsafe to drive. There is a Class Action Suit about this (if not mistaken) and a recall in Canada but not the USA. My car is now just sitting there and inoperable. I don't have thousands to repair my vehicle (quoted $3,000-$3,700). In addition to high insurance premiums, car loan payment and high fuel costs. There are a lot of concerned and angry Ford customers. Ford needs to be responsible for their poor design that leads to the water pump failure. This is a BIG deal!! There needs to be accountability on the part of Ford for their poor design that leads to water pump failure. There needs to be a RECALL. Another apparent issue is a leaking sunroof. Both issues are happening to me. Please, help get my car safely back on the road.

Vehicle sat for a little more than a week, and battery dies has happened multiple times. I consider this a safety issue, because I cannot leave my car for longer than a week. If I go on a trip, and coming back to a dead battery in the middle of the night is clearly unsafe. Battery is 1 1/2 months old, replaced it because it kept dying after a week to one and a half weeks of sitting. Dealer confirmed, parasitic draw, but says it’s within spec and nothing they can do about it. Suggestion from dealer, was leave the car on a trickle charger. If you look on Ford Explorer groups, this is a rampant problem with the Ford Explorer dating back years.

Grinding/knocking noise when driving and turning front wheel either right or left. Was told need new steering gear. Only 115K miles on car. NUMEROUS complaints online from other 2016 Ford Explorer owners with SAME issue. This is a safety issue as the car is not safe to drive, yet this is my only means of transportation. No warning lights. Verified problem with Ford dealership - but part is NOT available. Now what?! THIS SHOULD BE A RECALL FROM FORD.

Water pump is leaking and needs to replace.

Today while driving on the highway, the windshield trim flew off at a high rate of speed. I am unsure as to which direction it went. The components that were holding it together have also cracked which worries me that it too will fly off. This is the second time that this has happened. We are now without any windshield trim on both sides of the vehicle.

in 2021 my check engine light came on. My Vehicle was just 5 years old, but 14K miles out of the manufacture warranty. My Engine failed and I had pay out of pocket to get another one. It's all documented by my mechanic and in Ford's system. I know there is an investigation of a possible recall for the engine failures and FORD is saying one is not needed because all the engines were fixed under warranty. Well, mine was not. My vehicle hardly drove and had no power. I had to come out of the pocket $6,000 dollars and at the time Ford would not cover it or help in any way financially. I believe the #4 in the engine failed. Coming up with the money was very difficult and I am still paying the engine cost off on top of my car note.

The electronic steering went out while driving making stearing very difficult and dangerous. I found out this is an issue that many ha e had and they have not recalled this dangerous part.

The windshield Trim panel flew off at highway speed.

Coolant (water) pump leak, leading to replacement or eventual failure. As the pump is located internally of the engine, the effort to repair is quite extensive. This is a known issue for this engine, with previous versions under a recall. The pump location was relocated externally of the engine in future designs, further evidence of the knowledge of the issue.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 45 MPH and turning to the right following a bend in the highway, the contact attempted to turn the steering wheel back to center and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact pulled over and turned off and restarted the vehicle and the steering functionality returned. The contact stated that the steering assist failed again, and the vehicle was parked at the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 184,000.

While driving on the highway, windshield trim flew off (2 different times, passenger and driver side). It scared me at first when it started to come loose because it flapped around and I wasn’t really sure what was going on. And can’t pull over or slow down on highway. When it broke off, it flew up in the air and almost hit another car. I was distracted trying to see what it was and where it landed behind me. So definitely a safety concern. Total repair cost $650

The windshield trim on the drivers side and passenger side has come off while driving 70+ mph on the interstate. The drivers side flew off and hit my windshield. A few weeks later the passenger flew off and the car behind me had to swerve to avoid being hit by it. This is dangerous for me as the driver of the vehicle because it could have cracked my windshield while I was driving and it puts the other drivers in danger from flying objects.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment. Additionally, the vehicle failed to exceed 3000 RPM. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a general failure with the transmission. The dealer informed the contact that the transmission needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 93,000.

Water pump leaking and needs to be replaced. Can cause engine failure and lead to being stranded on highway. Multiple forums have people with the same issue. No warning lights have come on. I took the vehicle in for another issue and they pointed out the leak to me.

2016 Ford Explorer at 81,000 miles the steering rack is considered bad. Prior to getting this checked by the dealer there were major steering issues with the vehicle that suddenly would not work. My wife and daughter were in the car at the time of the incident and had to pull over to avoid major collison. The steering went to manual. No error codes or error message prior to this. Just happened out of no where. The ford dealership determined it's was the steering rack that nees to be replaced. Confirmed by dealer.

Passenger-side A-Pillar Molding Windshield Outer Trim flew off while driving on the highway.

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 55 MPH, there was smoke coming from the engine compartment. Additionally, the "PTU Failure" message was displayed before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the transmission had failed due to the faulty "PTU". The contact was informed that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 15,000.

The contact owns a 2016 Ford Explorer. The contact stated that water was accumulating in the rear driver’s side cupholder. In addition, the contact also stated that water was leaking through the rear speakers as well. The vehicle was taken to a dealer where the vehicle was diagnosed with a crack in the driver-side roof rack panel which was repaired out of pocket. The contact was assured by the dealer that water pressure tests were performed on the vehicle which showed that there were no present leaks on the vehicle. Upon return of the vehicle, the contact stated that the passenger’s side of the vehicle had experienced the same failure. The failure was later linked to NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact was provided a case number. The contact was also referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.

1. Component: Electronic throttle body 2. Our vehicle shut down (limp home mode) on the Interstate traveling at high speeds. We narrowly avoided catastrophic accident with other vehicles on the road. 3. The problem was confirmed at the dealership where it is currently being replaced at our expense of roughly $1,000.00 4. Only inspected by dealership (Crain ford little rock, ar) 5. No warning until the part failed. We received airbag light and service light during shut down on the interstate. I have called ford pleading with them for some assistance with this large bill, which is hard to deal with right before Christmas with 2 children. I was told that my VIN# was not effected even after ford posted a notice for 2016 ford explorers Electronic Throttle Body replacement. Ford customer service ended our call after stating that nothing can be done due to this not being a recall item yet. However I do have a 2016 Ford explorer that does have a ETB issue and I hope that my letter will help others before fatalities start adding up due to this unsafe part. I feel that we should have received a letter as soon as ford realized that my 2016 ford explorer could potentially have this issue. I realize that's not what large corporations practice especially when it would hurt profits, however we are dealing with human lives and families. I have included the ford campaign number for 2016 ford explorer ETB replacement for reference, I truly hope you are able to spare the lives of so many family's trusting safe passage in a 2016 ford explorer. campaign #16B32

The automatic tailgate in my Explorer Sport accelerates when closing creating a serious amount of force that could kill a small child or even an adult if striking them in the head or neck. I'm shocked that this hasn't been a recall issue for Ford vehicles because of the amount of speed and force this tailgate is generating. It hit my wife [XXX] ) in the head unexpectedly a couple of months ago when she was unloading groceries from the back of the car. Until then the tailgate functioned normally. I took the car to the dealer in Santa Monica and they said they did not see any safety issues but instead said I'd have to pay a couple of thousand dollars to replace the motor. This makes no sense since the motor is hyper functioning and it's more likely a failed safety sensor or actuator that's causing the motor to accelerate the tailgate closure. The internet has a method to reset the sensor by removing and then replacing the fuse, but I do not believe the dealer attempted that process. This is a severe safety issue that Ford should immediately address and fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

when traveling at highway speed the side fins fly off. i have had them replaced 3 times now at dealership. thank God there was not someone behind me - especially on a motor cycle it could of killed them

I [XXX] went with my mom [XXX] to buy a vehicle off of [XXX] . It was a 2016 ford explorer. I payed 13,000. The began to lose control when driving on a bumpy road and while braking I took the car to a Ford dealer and had some repairs, but they didn’t find the problem. I used the car sparingly and within two weeks it got much worse. Very unsafe to drive I brought it to another Ford dealership and I paid for substantial repairs for the suspension. The first time I drove it on a bumpy the car lost control again. I managed to regain control and drive it to the side of the road and had someone pick up the car. I went to trade the car in and learned the vehicle had been in two accidents and was reported as a total loss. Per the Carfax report. We were never told it was a salvaged vehicle or we would never purchased it for our family vehicle. The vehicle is too unsafe to put back on the road. I bought a 2017 Ford Explorer at a dealership and traded in the 2016 Ford Explorer at a significant loss. The vehicle was in my possession for approx. two months where it spent most of the time in different Ford repaid shops INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 MPH, the vehicle was not accelerating as needed with the accelerator pedal depressed. The contact stated that the check engine warning light illuminated, then flashed several times and then turned off. The contact stated that the loss of motive power failure was intermittent but had reoccurred. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump and timing belt needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 153,000.

The rear toe suspension link failed on my Ford 2016 Explorer Sport for the 4th time on 10/20/2023 while I was driving. I heard a pop and lost total control of my vehicle. My vehicle immediately veered right going down an embankment. Thankfully trees where there to stop the vehicle from going into a roll. My safety was put at risk. I could of died. I have sustained injuries physically and mentally fromt he crash. My children were just in that car, I had just dropped them off at school an hour prior. No warning lamps. The police only did an accident report. My insurance has been contacting me about the noise I heard right before loosing all control. The rear suspension toe link has been recalled and fixed three times prior to this happening. This is the forth time this part has broke on me. This time I am lucky to walk away.

I was stopped at a major intersection (very busy) at a red light when my car quit. I tried to restart the car but nothing happened. I was at the bottom of a hill, which has a turn not long before you reach this intersection, the speed limit is 45 mph but its normal for cars to average 50-60 mph. I put my flashers on and called AAA. Cars were piling up behind me trying to get in the other lane, horns were blowing, it was a dangerous situation! I had to remain in my car as it was not safe to get out and try to get to the side of the road. After about 15 minutes I tried to start the car again, I was able to get it going and remove myself from an unsafe situation. The car was not running properly, it was "bucking" and trying to stall, fortunately I was able to get to a safe area to pull over and get it towed. The above was written by my wife, I was not there. I am a retired Staff Engineer for a major OE and have authored many Recalls over my 35 years. This issue is a dangerous pattern failure that Ford issued a Stop Sale for. The failed part, the ETB located on the Throttle body is used on multible models with exactly the same failure. How this hasn't been recalled is amazing. This is a known safety problem, pattern failure of the ETB across madels lines that use that engine (3.5). My car is safe now but what about the ones that will failure tomorrow?

I was driving on the highway and heard a loud noise didn’t know what it was until I got home and realized my windshield trim on passenger side was not on there anymore. It had flown off while driving down the highway.

My side pillar on the passenger side of my 2016 Ford Explorer door came off and I had to buy a new one. Now my A-Pillar on the drivers windshield has come off as I was on the freeway. This is safety issue for me and other drivers who may be struck. I read that this is a known issue with the 5th generation Explorers. I wanted to see if Ford has acknowledged this and has a fix in place for this issue. Thanks

My Explorer engine blew a head gasket while I was driving and I had to maneuver quite a bit to avoid having multiple accidents. I had it towed to a shop and they said the engine was bad and caused by a known problem with Ford Ecoboost engines.

The steering rack failed while operating the vehicle at approximately 40 mph resulting in a near total loss of steering. It required extreme force to turn the steering wheel to avoid oncoming traffic on a bend in the road before finally moving out of the roadway. The warning message displayed at the time of the fault was "Steering Assist Fault Service Required." The component had to be replaced when it was evaluated by the Ford dealer

In 2021, driving down the highway, our driver side windshield trim partially broke free and started smacking against the driver side window before breaking off and flying behind the vehicle. Then in July 2023, the passenger side windshield trim broke free on the highway. Appears the rubber seal disintegrates allowing the wind to grab it and rip the plastic trim piece off the vehicle. Currently, the rubber seal on the engine cowl windshield trim is disintegrating also.

Passenger Side windshield molding Trim flew off on the highway speed.

All of the moulding, seals & rubber windshield trim/gasket around the windshield has failed. It has cracked, broken off and much is now missing off the vehicle. Now when I drive the vehicle it makes scary noises due to the cracked/missing moulding/seals. This has created some scary driving situations that almost caused accidents while on highways. Now I worry my windshield will leak and damage the interior. This does not seem to be something that should be happening to my Ford Explorer and why isn't this a recall issue.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, she heard an abnormal sound coming from underneath the vehicle, and the vehicle was shifting hard. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the gear position sensor. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 12,000.

Back up camera went out and later came on. Today we have been driving the last hour with airbag indicator on. Camera incident was 10-29-2023.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was pulled over on the side of the road, the steering wheel became firm. The power steering assist warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the electronic steering unit was faulty and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage 30,476.

Middle row, passenger side seat belt buckle is broken & will not latch. This is where my 9yr old sits & there is no reason or cause for this to break. My vehicle has the inflatable airbag seatbelts on this row.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that there was an unknown fluid leaking from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty water pump. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 68,480.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle jerked and independently shut off while on the freeway. The contact stated that the accelerator pedal was depressed to the floorboard during the failure. The contact pulled to the side of the road and was able to restart the vehicle after 45 minutes. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the canister purge valve needed to be changed. The vehicle was repaired. After a several months, the failure had reoccurred. The vehicle was not diagnosed. The contact was informed that the failure could be due to a faulty throttle body. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 127,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving uphill, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the torque converter was defective and needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall or warranty. The vehicle was not repaired. The failure mileage was approximately 70,000.

The driver side panels on my front windshield flew off while driving on the highway and then the passenger side broke and the lining ripped out slapping the side window. I know at least 4 other people whose Explorers have done the same and see them all the time driving around broken and gone. How is this ok? It could have hit another car or person when it flew off.

I was driving my 2016 Ford Explorer on I-65 October 19, 2023, in the afternoon. I thought something flew off of one of the two semis in front of me and hit my windshield on two separate times, within a few seconds of each other. When I arrived home, I checked to see if I had any damages, and I was surprised to see pieces missing from the passenger side of my windshield. This morning, October 20, 2023, I went to a local Ford Dealership and was informed there is no recall regarding the upper and lower pillars (windshield trim pieces). I called Ford Headquarters and was told they hadn't heard of this issue before, and I filed a claim. I researched and found two articles: January 31, 2023, USA Today and Carscoops, February 03, 2023, regarding NHTSA investigating these same pieces flying off of Ford Explorers, and I found pictures on the internet that look exactly like my vehicle when these pieces flew off.

Sudden deceleration due to P2112 code, electronic throttle body stuck closed.

The vehicle starting making a clunking noise while doing turns. While making a right hand turn, the steering wheel stuck and I had to yank it back (left) which caused a loud popping noise. Took it straight to the auto shop and next day was notified it was the steering rack and pinion.

The windshield trim on the passenger side of my 2016 Ford Explorer came flying off my car while I was traveling at about 70mph. The piece flew upwards and backwards. I was not able to see if it hit any of the cars behind me. I was not able to stop to retrieve the piece. I've included a picture below. My car is available for inspection upon request. The safety of the drivers behind me was obviously put at risk having to dodge the flying part. I have not brought the car in for the repair yet, so they have not inspected it, nor has the police or insurance company. I just wanted you to know about it. There were no symptoms before the incident occurred.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was being serviced, coolant leaked into the engine. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty water pump that needed to be replaced. The vehicle had not been repaired due to parts not being available. The contact stated that the dealer had the vehicle for a month because of the part being on back order. The manufacturer was made aware of the failure and confirmed that parts were on back order. The failure mileage was unknown.

Both Front windshield trims flew off while driving. Each side different days. On highway driving when saw something fly on side of my vehicle and almost hit vehicle beside me. I was forced to pull over check my vehicle and noticed windshield trim missing.

Leaking coolant. Water pump failure.

Water pump failure, engine coolant leakage from water pump

Last night check engine light turned on. I called the dealer to get an appointment first thing next morning to get it checked. In next 2 minutes engine coolant over temperature sign turned on. i got scared and stopped the car immediately and got it towed to the dealer right away. got a call from the dealer saying that the engine blew up and needs to be replaced. to my question how this could be the case for the engine to blow up within 2 ninutes of the furst check engine sign turning on, i was told by the dealer representative that the engine damage was done before even warning lights got on. This is unacceptable and extremely dangerous! Car failed to provide proper warnings which caused very dangerous to the safety and ireversable damage to the car. Ford denied any liability although the car mileage is still under 50,000 miles. This is clearely Ford liability and very serious question of safety. This needs to be addressed on a very urgent basis. I am not even talking about the high quote of $12000 repair quote for the engine replacement that i have to face at the dealer for the defective vehicle manufactured by Ford! This is unacceptable!

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 70 MPH, the vehicle accelerator pedal was stiff. The contact pulled over and noticed abnormal noises coming from the engine. No warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a defect in the motor. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline. The failure mileage was approximately 105,000.

My check engine light came on and began blinking. I had the car towed to a local shop to avoid any additional damage to the engine. The shop determined the car had significantly overheated due to a faulty water pump and the engine would have to be replaced. Leading up to this my check engine light never came on and the temperature gauge never spiked; there was no indication it was over heating. After being quoted $9k to replace the engine, I called the dealership looking for help. They are aware of the extensive issues I’ve had with my vehicle but were unable to help me because I’m over 100k miles (I opted for the extended service plan) and suggested I call the Ford Customer Service line in hopes they could assist. I was denied a claim due to my mileage and instructed to write a letter to the Ford Customer Relationship Center to escalate my case. I was told my Case would remain on file and I would be notified if a recall was issued at a later date. I asked if a recall was issued would I still have to be in possession of the vehicle to receive any monetary reimbursement, she advised that I would need to have my original receipt from the purchase of the vehicle AND the recall would have to specifically state that they would reimburse those who paid out of pocket to get their vehicles repaired. I am without a car until I figure out how to pay for the repairs or buy a new vehicle; I was not expecting my trade-in value to be $0 and Ford couldn’t care less.

Car has inflatable seatbelt in the second row bucket seats. I am unable to find any car seats that are safe to use in this vehicle once you move from tether position Have visited local dealership and called Ford for assistance. None of which are able to assist with this which puts children in great harm as no car seat can be safely used

November 1, 2022 my car went to the dealership because the check engine light came on. We had it towed to our local repair shop and they suggested it go to the dealership as it appeared that there was a crack leaking fluid into the engine. It was at that time I was notified that I was going to need a new engine and it was suggested that I go through Ford Motor Company for assistance to cover the replacement. They agreed to covering 60% of the repair. I waited until July for an engine to be available. I picked up my car on 7/16/23 and on 8/15/23 it was towed back to the dealership and determined that the new engine had failed. Another new engine ordered and we are still waiting to get my car back. Possibly it will be back next week.

2016 Ford Explorer V6 Ecoboost with only 63,000 miles, the water pump is leaking. This is a well known failure with hundreds if not thousands of complaints. The repair is extensive and costly for a $70 part that is known to fail. A water pump seal and/or rubber gasket failure will result in water leaking into the engine and the engine either going into limp mode or shutting down. The occupants of the vehicle can be put in an unsafe situation anytime there is an engine failure, for example, an engine failing in an intersection, or on a long drive in adverse weather in the middle of nowhere, or in the dark on an unlit highway. Ford is VERY AWARE of this problem and this water pump design should be on a recall list. I expect NHTSA to require Ford to fix this major problem. I haven't taken it to the shop as I know exactly what is wrong, and I want Ford to fix this problem before I am put in an unsafe situation. There were no warning signs other than the coolant under my vehicle, the vehicle heated up, and I had to add coolant. I was almost that victim with a catastrophic engine failure.

The contact owns a 2016 Ford Explorer. The contact stated that after it had rained, water entered the vehicle through the sunroof and would accumulate inside the roof of the vehicle. While coming to a stop while driving, the water would flow to the front of the vehicle and leak inside the cabin through the ceiling light console. The contact had taken the vehicle to a dealer on multiple occasions where they replaced the flooring and the sunroof; however, the failure returned after each repair. The vehicle was also taken to an independent mechanic where the contact was informed that the drain tube inside the sunroof had become clogged which resulted in water accumulation inside the vehicle. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.

On December 17th of 2022, I was driving my car when it abruptly became sluggish and felt like it wasn’t shifting gears correctly. After coming to a stop, when I resumed driving, it sounded like the engine was getting gas, racing, but the car was hardly moving at all. Then it seemed like it would shift into gear suddenly and lurch forward. A warning light came on the dashboard stating there was a “powertrain fault.” I was less than a mile from my home at the time, so I limped home, parked in my garage, and then looked up the issue in my owner’s manual. It said to quit driving it and to get it to a Ford dealership. The car was not driven thereafter. I had it towed to the Ford dealership, who did not honor my extended warranty because it wasn't towed in until 4 days after its expiration, despite having the failure occur while it was under the extended warranty. According to them, they couldn't tell from any "black box" that it happened while under warranty. So I was stuck for $6,031.55 for the repair. I implored the dealership to at least help me out with the price, but they would not. I wrote to Ford and explained in detail the event, and I sent that letter to every department I could find within Ford that may be able to help me or pass my letter to someone who could help me. No one ever even bothered to reply. The $6,000 expenditure was hugely hurtful. I had to leave it with the dealer for almost 3 months before I could pay. And this was a Certified Pre-Owned Vehicle with 53,000 miles on it. Maybe you can help? The repair bill was $6,031.55.

The contact owns a 2016 Ford Explorer. The contact stated that while at a complete stop, the vehicle was shifted into drive(D) and the brake pedal was released; however, the vehicle started shuddering and jerking significantly. Additionally, the contact stated that the vehicle hesitated to shift into the intended gear while driving. The contact stated that the failure had been recurring while driving. The check engine and the power train warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the insurance company later informed her of Ford Campaign Number: 20B27, which she related to the failure. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the Campaign. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 121,000.

In July 2023 my airbag light appeared on my instrument panel. I checked seat belts but all was good. I had the ford dealer diagnose and they said that the rear seat belt airbag was out of compliance. I am the original owner of the vehicle and asked if this was under any recall or TSB. They checked and said that it was no longer under any repair order and that it would cost me approx. $1100 to fix. They also said that no air bags would work in my vehicle and that they could not just turn the light off on the instrument panel. My vehicle is available for inspection and repair. I no longer feel safe for myself, my wife or my grandchildren riding in the vehicle. The airbags are critical safety feature and should last the life of the vehicle. My vehicle sits in the garage mostly and only has approx. 67000 miles.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 70 MPH, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was towed to the dealer who determined that the water pump had failed and needed to be replaced. The vehicle was repaired. Approximately, a year and half later the failure reoccurred; however, the vehicle had not been repaired a second time. The manufacturer had not been made aware of the failure. The approximate failure mileage was 90,000.

The roof rail cover blew off going down the highway on saturday 9/23/23. I'm not sure if it hit any cars. I saw it fly off in my rearview mirror but there was nothing I could do.

Tires damaged due to a rear toe link not having proper alignment adjustments. I was told to buy aftermarket products because the two ASE certified shops could not align my rear suspension. I've chewed through two pairs of brand new tires in less than 4 months.

Hello, I have a 2016 Ford Explorer Limited with VIN [XXX] . I have 90k miles on it and my water pump failed like it did for many many people for this model. This is a systemic issue at this point and I don't understand how there is not a recall for this issue with Ford. The cost to repair this issue is at more than $4k. This is a basic design issue that must be addressed by Ford. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Faulty power steering making noise while turning, difficult while driving because power steering seems to be failing. Making it hazardous to drive because it is difficult to keep straightforward in the road. Day before occurrence the back hatch (lift gate is ajar) would not open and shows light on dashboard and not sure if it's electrical or related to power steering. Only open manually through back of vehicle.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle shuddered and made an abnormal sound. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the driveshaft was fractured at the PTU connecting point. The mechanic determined that the failure was related to NHTSA Campaign Number: 20V692000 (Power Train) and referred the contact to the dealer. The vehicle was towed to the dealer, who informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The power liftgate stop working. The liftgate light on dashboard shows liftgate open and the power liftgate does not work open nor closes.

The contact owns a 2016 Ford Explorer. The contact stated while starting the vehicle and depressing the brake pedal, the engine revved while the vehicle was idling. The contact stated that the failure recurred while at a complete stop at a traffic light, and the vehicle shuddered. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 121,000.

Steering locks up at high way speeds, cannot turn wheel on any direction. I have had a close call to a head on collision on the road way because I could not turn my wheel. Previous years of this model and have the reported issues, multiple online threads of this same model or newer with this issue also. I pay monthly for a car I can’t safely drive, it will get me or someone else killed. It’s a $3000+ repair and ford refused any financial assistance for something they know is a common issue! This car is going to kill someone!!!!

Twice I have been driving down the highway and have had the right front passenger side trim break off of the car. The first time it was caught between the door and the passenger side mirror and I was able to retrieve. Took to the dealer and they repaired. The second time it happened the same piece came off and flew off into freeway. A month ago I heard a loud noise while driving sounding like something struck my car and it was the molding on the passenger side door window that came off while driving down the interstate and was unretrievable. I have taken to repair shop to be replaced and see if any other possible issues with the trim and they have found cracks in the same trim pieces on both side rear windows.

The contact owns a 2016 Ford Explorer. The contact stated that while crossing an intersection at 35 MPH, another driver crashed on the driver's side of the vehicle resulting in a T-bone collision. The air bags did not deploy upon impact. Both driver-side doors failed to open after the accident and special equipment was used by the authorities to extract the contact from the vehicle. The contact was taken to the hospital and was treated for minor scrapes, bruises, and soreness. The other driver sustained lacerations to the abdomen from the seat belt and also sought medical treatment. A police report was filed. The vehicle was towed to an independent mechanic where it remained in their possession. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 109,000.

While driving on the freeway, the driver side windshield trim broke and flew off the vehicle. The safety of the vehicle traveling behind us was put at risk due to the flying debris. There were no warning lamps or messages displayed prior to this happening. The vehicle has not been inspected yet.

Windshield trim on right side of windshield detached while driving and flew off behind the vehicle

The windshield trim on the passenger side flew off the vehicle unexpectedly while driving at highway speeds. The piece hit the windshield and then flew off causing me to almost run off the road. Thankfully, it did not strike another vehicle.

water pump blew up at 120k miles, motor locked up leaving me in the middle of the road

Driving highway speed, passenger side A pillar trim flew off of vehicle. Called Ford, they responded that no support was available for this incident. Self-repaired.

Driving highway speed, passenger side B pillar trim flew off of the vehicle. Since Ford denied any responsibility with first call (complaint 11543574) I did not contact. Self-repaired.

Driving highway speed, top part of driver's side B pillar trim (key entry pad) broke off. This required emergency pullover to try and secure remaining bottom part of the pillar that was attached with keypad wiring. Unable to secure, I continued travel on service road at slow rate of speed and secured with duct tape later for my drive home. Since Ford refused assistance for first incident (11543574 passenger side A pillar trim) I did not report this incident. Self-repaired later. Additional complaint filed 11543575 for passenger side B pillar trim.

As I was driving over a bridge at approximately 45 mph, the A-pillar trim on the driver's side of the windshield broke and flew off of my car and hit the car behind me. Then, a few days later, as I was getting my car washed, the luggage rack cover blew off while going through the dryer at the end. Coincidentally, I received notice of a recall on the luggage rack system in the mail about 2 months after it happened and that has been replaced but my A-pillars have not.....seems to me they are related issues. Luckily, no one was hurt and no accident was caused.

While driving on the highway the drivers side windshield trim flew off the vehicle, narrowly missing the car behind me. Soon after, the rubber weatherstripping came loose and I had to open my window and pull it inside the vehicle before it, too, flew off and had the potential to hit another vehicle.

The rear suspension toe link fractured while driving. The vehicle became uncontrollable and we nearly had a crash. When I ordered a new suspension toe link, it was different from the original one. I became suspicious and went to investigate, because the local dealer had no information and kept saying that I have ordered a wrong part. I saw this recall from Ford: [XXX] When I search on your website based on my VIN number [XXX] I don't find recalls related to the rear suspension toe link for my vehicle. That's strange because it's a Ford Explorer 2016 and based on the recall info "Affected vehicles were built at Chicago Assembly Plant from Sept. 4, 2012, to Jan. 25, 2017" the car falls complies. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The steering began making a rubbing noise for a day and the next day the rack and pinion steering completely froze up, not able to turn steering wheel at all. The vehicle was in my driveway when the steering froze so there was no accident however this could have been fatal had this happened on a street or highway, there would have been no way to avoid another vehicle or object. My vehicle was towed to C&C Auto who replaced the steering unit with an original Ford part.

Passenger side windshield trim broke and flew off of vehicle as it was being driven.

The contact owns a 2016 Ford Explorer. The contact stated while driving 2 MPH, the vehicle hesitated while accelerating and the engine was misfiring. The wrench warning light was illuminated. The vehicle had been diagnosed with transmission failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 108,000.

The roof rail on my explorer came off while driving down the road. I did not realize until I got home. It could’ve hit the car behind me, cause them to wreck, etc. I see that Ford has a recall for this issue but my model (platinum) is not part of that recall.

Water pump is leaking. Since it’s in the engine I can’t find any mechanic to work on it. The dealership will be Atleast 3k to replace a water pump.

While driving down the highway the passenger side A pillar windshield trim broke in half and flew backwards impacting passenger window. The broken piece of trim remain attached by a rubber seal. At highway speeds this caused the piece to impact the side window many times. Had to pull off the road and cut the seal to remove the broken trim.

The contact owns a 2016 Ford Explorer. The contact stated that on multiple occasions, the door locks failed to open. The contact stated that the rear driver’s and passenger’s side doors failed to unlock as needed. The contact used the key fob remote to attempt to unlock the doors, but the doors failed to unlock. Additionally, the contact stated that she attempted to manually unlock the doors, but the doors failed to unlock from the inside or the outside. The vehicle was taken to the dealer where it was diagnosed that the door lock mechanism had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the front driver’s side door failed to unlock, and the lock was stuck in the locked position. The contact attempted to manually unlock the front driver’s side door, but the door failed to unlock. The contact stated that she was concerned that during an emergency, she would be stuck inside or outside of the vehicle. The vehicle was taken back to the dealer where it remained. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 141,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH, the driver's side windshield trim panel detached and was hitting against the vehicle. The contact veered to the side of the road and cut the trim panel. The contact stated that the failure recurred with the passenger's side windshield trim panel. Additionally, the contact stated that the trim panel at the base of the windshield was fractured. The vehicle was taken to an unknown dealer, where it was determined that the entire windshield trim panel needed to be replaced. The dealer informed the contact that he would be charged a fee for the repair. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed that the driver's side windshield trim panel had detached. The dealer was not notified of the failure. The vehicle was repaired. The contact related the failure to NHTSA Action Number PE23001 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 48,700.

I was driving down the interstate when the passenger side windshield moulding flew off of my vehicle. Parts flying off of a vehicle at 70+ mph could cause accidents and injur other drivers.

The contact owns a 2016 Ford Explorer. The contact stated on several occasions while driving at various speeds, the high engine temperature warning light illuminated. The contact stated that the A/C unit started to blow out hot air only. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump and timing kit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 76,000.

3.5 Duratec 3.5 Water Pump has failed by leaking fluid. Fluid may have entered oil system. If this is not a design flaw, I don’t know what is. Just stupid!

I own a 2016 Ford Explorer Sport and I issued Power steering failure. I live in West Virginia with many hills and turns, I get an error on the dashboard that says Steering Fault and immediately lose my Power Steering, if my wife would’ve been driving we would have certainly wrecked cause she would not had been able to steer the Explorer, without the power steering working correctly it took alot of strength to Steer the vehicle. This is a very dangerous issue and i have seen many complaints and concerns with the power steering issue. I hope you all can help and get Ford to recall this and get this problem fixed before people get killed, thanks.

Passenger side A Pillar Trim (OEM Part # BB5Z-7803144-AA) detached while driving at Highway speed.

The water pump failed. The engine overheated and the coolant leaked, causing the engine to overheat. This resulted in the vehicle stalling out in traffic which could have led to an accident. Also, the AC was not working properly which might have caused overheating of passengers. The problem has been diagnosed by an independent service mechanic, they are replacing the water pump, which is an extensive and expensive repair. They informed me that Ford Explorers in this year are known to have this common defect. The engine overheating alert came on while driving. But at this point, this damage was already done.

While driving the system made a minimal rubbing/grinding noise when turning. But when you made a turn, either to the right or the left and finished the turn, the steering wheel and wheels do not return to straight as they normally do, and continue in the direction you started without change. The only way to make the vehicle stop turning is to manually return the steering wheel to straight ahead. This could be a problem as you would quickly either move into oncoming traffic or off of the roadway depending on the road. The problem is currently at my independent mechanic and they can reproduce the problem there. There were zero warning lights/lamps/messages or anything else prior to this issue. This all began about one week ago, but was not able to get a mechanic to look at it until today, 8/21/2023. I already checked ahead of making this report and Ford has zero outstanding recalls on this, but if you look at online forums, including Reddit, there are a noticeable number of identical incidences of this happening. Link to one I found [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

#1-My rear passenger seatbelt is being cut by some thing down inside of the back seat where the belt is retrieved. This belt is getting more cuts as it is being used since that is where my Grandson now sits. It was not used prior to me having to pickup my Grandson. This is very concerning !!! #2 My drivers side front windshield weather stripping keep popping out and is now blown off, very scary. #3 Just last week I started to hear some popping noise in the front suspension, but could not tell what it was coming from. Just yesterday while making a right hand turn the front suspension and the steering locked up. I was able to turn it back straight after a few seconds as the steering wheel had locked to the right. Praise God there were 3 lanes and I was able to make the correction with out incident.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from underneath the hood. The vehicle was taken to the dealer where it was diagnosed and determined that the motor mounts needed to be replaced. The vehicle was repaired. The contact stated that the motor mounts had been replaced three times by the dealer since December 2022. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,300.

While driving on the freeway at about 65mph, the driver side windshield Trim and Rubber Seal detached. The trim moulding flew off completely and the rubber trim began flapping against my driver window. Now I need to look into getting this replaced/repaired. Apparently this is a common issue with these model and year Ford Explorers. This is a serious issue that should be recalled and repaired by Ford immediately.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, there was a grinding sound coming from the steering wheel while turning in either direction. The steering wheel became difficult to turn and excessive force was needed to steer the vehicle. The contact stated that the Steering Assist Fault Service Required message displayed. As the failure worsened, the contact lost steering capability of the vehicle and the vehicle was towed to the dealer. The vehicle was diagnosed with a defective power steering rack. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

The Electronic Power Assist (EPAS) appears to be sporadically not working. It has not functioned while in the middle of a. turn both while my wife has been driving and also occured with me twice today. When the power assist suddenly cuts out it has the feeling of the steering locking up and can be quite dangerous as it is typically in a turning situation.

May 13 2023 Bought my car at Criswell Auto in Thurmont, MD July 15 2023 Lost steering coming around a turn and was able to pull into a driveway. Thankfully it was clear. Jul 21 2023 I took it to Ford for the recall which I was hoping would fix it Aug 8 2023 Steering assist failed again and I had my 3 year old with me in the car. It was really scary because we were on our towns main road and I had to just go into a restaurant parking lot. Thank goodness no one was there or I would have hit them. I couldn't move my steering wheel at all. When it fails these warning and lights show up and make a lot of noise and steering is totally gone Service AdvanceTrac Hill Start Assist Not Available Stability Control Stability Control off Aug 15 I took my car to Ford dealership in Hagerstown MD They called and advised it was the Steering Gear Assembly and would cost 2100.00 Aug 15 Spoke with Ford to see if they could possibly help me with some of the costs with it being a safety issue. They told me there was absolutely nothing they could do. Case Number: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

While traveling on I-85N at 70mph, the front passenger tire suddenly came apart from both sidewalls. The tire is a EVOLUXX CAPRICORN 4X4 HP, 255/50R20, 109V, XL. The tire blow-out only caused minor damage to the inner wheel well shroud.

On 7/26/2023 the vehicle started a little rough in the morning. At start up the engine light came on. The vehicle was driving fine except for rough morning start. I took the vehicle to a Ford Dealer but was told I'd have to schedule appointment. At the time I was told that if the engine message wasn't flashing it wasn't too serious. After I left Ford I made a quick stop at Jiffy Lube just to get confirmation. They put the computer on the vehicle and spark plug #3 was misfiring and just needed a tune up. On 8/04/2023, a tune up was performed by a local mechanic. Vehicle seemed fine for the next day or two. On Monday 8/7/2023 the engine light came back on. The vehicle was taken back to mechanic on 8/8. The mechanic could not determine cause but believed it may be a fuel pump issue since the cold start seems to prompt engine light warning. I picked up the vehicle on 8/9/23, the mechanic told me to take it to a Ford dealer. On 8/10, I called Ford Dealership, they scheduled appointment for Monday 8/14/2023. Dealershiper called me and informed me I needed a new long block, fuel pump and pressure test. I did not approve the $15,000 repair. The dealership informed me coolant was leaking into engine.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was in for maintenance, the mechanic discovered that the water pump was faulty and causing water to leak from the vehicle. The vehicle was not yet repaired. The contact also stated that on one occasion while the vehicle was idling, the message" Engine Overheating" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 96,000.

The body-A pillar trim panel doorman on the passenger side. Flew off while driving on the highway. I happened to be the passenger this day and if I had the window rolled down a little more, this piece would have hit me in the face. At first, we thought it was a piece of debris from the ground on the highway so we kept driving. But then the rubber part that sits underneath the trim began to flap and that’s when we realized we needed to exit. There’s no way we were going to be able to recovery that piece from the highway. Luckily no one got hurt.

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the vehicle decelerated independently without warning. The contact was able to pull over on the side of the road and examine the vehicle. The contact became aware that oil was leaking from the vehicle. The vehicle was towed to the dealer and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. On another occasion while driving 65 MPH, the vehicle started overheating with the check engine warning light illuminated. The contact pulled over on the side of the road. The contact examined under the hood and saw smoke coming from the engine. The vehicle was towed to the dealer and the contact was informed that the fuel tank needed to be replaced. The vehicle was repaired. The manufacturer was contacted and provided some assistance with the repair cost and stated that the vehicle was not included in NHTSA Campaign Number: 16V183000 (Engine and Engine Cooling). The failure mileage was 120,000.

I purchased this car in January of 2021 and in April of 2022 the passenger side front window A pillar trim flew off while driving down the highway. Since then, the same thing has happened to my driver’s side A pillar exterior trim, and just this week (August 2023) the B pillar trim that also held my keyless entry keypad has also flown off while driving down the highway. I’ve joined a “5th Generation Ford explorer” Facebook group, and it seems that this is a VERY common occurrence to many users of this vehicle. I’ve also seen many ford explorers driving around that have the trim pieces missing meaning that either they fly off so often that I am seeing these vehicles during this short time before the owner’s get them replaced, or they flew off and people just didn’t want to fix it because they fly off so often. I’m lucky that all 3 times it happened to me, there weren’t any motorcycles driving behind me that could have gotten seriously injured by these pieces flying off at highway speeds. I really believe something needs to happen to fix this. These seem to be poorly engineered parts if they continually fly off the vehicles, plus ford doesn’t make or sell these parts very cheap so it’s obvious they are just trying to make money while putting lives at risk. I unfortunately do not have specific dates/milage/pictures of my previous incidents, and didn’t think of filling out a report until now when I’m in the middle of replacing my B-Pillar, but I can provide the dates and pictures of the piece off of my B-pillar below. I hope this helps. Please investigate this and really review this issue. I’ve seen previous articles that mention the NHTSA has received reports of these flying off, but the number of reports was only around 160. I’m sure if anyone from the government reached out to the Facebook group mentioned above, along with other ford Facebook/Social Media groups that this would cover like the ford Edge groups, they would easily find that this is a major safety issu

Trim piece on the front of the vehicle beside the windshield flew off while driving on the interstate. It smacked my windshield and flew off behind me. Very big safety concern considering there were other vehicles driving behind me and it could have hit them. I did not see where it went as I was confused as I did not know what the sound/item was at first.

Complete steering rack failure out of the blue. No previous steering issues. No causal incident. I got in the car in the morning and all of the warning lights were on and there was no power steering. Repair cost me $2400 of which $1800 was parts. I've seen scores of people having the same problem and my shop said the Ford Dealership told them they were repairing this issue "Very frequently" This is a very well taken care of vehicle with approximately 70,000 miles.

Back in April 2020 (34,418 miles)I began to hear a clicking noise from the front end of the vehicle when turning the steering wheel. I took the vehicle to dealer where I purchased the vehicle (2016 Explorer) - they determined the noise to be coming from the "power steering gear assembly". I declined the repair as I wanted to investigate further. The noise would come and go but there was a consistent noticeable point when turning left that the wheel sort of would catch when trying to turn back to the right. I have lived with this expecting at some point their would be a recall as I read of this issue being quite prevalent for the 2016 Explorer. I now (8-10-2023) have approximately 75,000 miles on the vehicle and the problem is getting more pronounced. When sitting still and you turn the wheel even just slightly either way their is significant noise from the steering system and I would anticipate it is only going to get worse so I need to have this investigated and repaired. I would encourage the NHTSA to pressure Ford Motor Company to issue a recall for this issue as from everything I see online this is a common issue and is certainly a safety issue.

The mouldings on the side of the windshield have detached multiple times. There is no warning lights, and I have been told by the dealership and outside repair shops that it is a common problem. Detachment of these parts puts other motorists at risk of injury. July 2021 driver side flew off on the highway - parts on backorder from dealership so they never repaired it. May 2022 had both sides replaced for $160 since they were done at time of windshield replacement. June 2022 passenger side flew off on the highway (no cost replacement since so soon after last replacement). August 2023 passenger side flew off on the highway and hit a semi, $100 repair quote.

Water pump failure

Both A-pillar pieces have blown off while driving. The first time this happened I had them replaced at a local windshield repair. And now they have both blown off again.

Recently noticed a yellow airbag light appearing on the instrument panel. Took the vehicle to the dealer and was told that there was previously a recall for this issue, and that a repair was performed. However, the issue has now resurfaced. We are afraid to continue driving the vehicle in this condition, as we feel that it would put us at risk. Dealer refuses to pay for the repair, claiming that the recall 'expired' in January 2023. Hoping that the NHTSA can assist me in resolving this issue, since there is nothing that I as a consumer could have done differently to prevent this, yet the dealer is demanding that I pay to fix it. Thank you.

Passenger side frame on windshield flew off my car while I was driving on the highway.

The airbag fault light on the dash of my 2016 Ford Explorer recently illuminated. I took it to Christian Brothers Automotive, who did a complete diagnostics check. They determined that the inflatable seat belt should read 2.2 Ohms but it reading at 5.5 Ohms, which is causing the light to illuminate. They stated that the inflatable seat belt needs to be replaced. This appears to be the same issue with a Ford recall notice issued on January 21, 2022 under Customer Satisfaction Program 21B11 related to 2014, 2015, and 2016 Ford Explorers. However, my VIN does not appear on the list of effected vehicles and Ford is refusing to repair it under the recall until it is added to the list.

The contact owns a 2016 Ford Explorer. The contact stated there was an unknown fluid leaking underneath the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the internal water pump was leaking and that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 12,000.

Power steering failure No power steering Only extreme strength can turn wheel and only when vehicle Is moving Brought vehicle to BOB BELL FORD IN GLEN BURNIE MARYLAND Vehicle was at dealer for 2 weeks. They could not find a problem Picked up Explorer. Same problem next day NO POWER STEERING AFRAID TO DRIVE NOW I HAVE READ THAT MANY 2011-2016 Explorers have had same problem BUT NO RECALL. PLEASE ADVISE

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 50 MPH, there was a loud grinding sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 108,000.

Rack and pinion steering assembly failed. Had to replace epas gear assembly and pmi module.

Steering issue with our 2016 Ford Explorer. While driving at 60 mph steering without warning became very difficult to control and lost the ability to easier turn the wheel. We were in a slight curve and it was very difficult to steer back to the middle of the road. We had it looked at by a local Ford dealer and were told the electric power assist had failed and caused other electrical issues. If this would have happened in a new high speed off ramp we frequently are on I strongly believe we would have hit the side barrier due to the loss of steering control.

On 07/30/2023 The right passenger front windshield trim plus rubber stripping flew off our 2016 Ford Explorer XL. We were travelling 60 mph down a mountain area from San Diego, CA heading into Yuma, AZ. The noise of the trim was so loud hitting the windshield then the windshield panel blew off and the windshield stripping blew off. We made sure no one was behind us as it could have caused damage if the cover would have hit car behind us. Vehicle inspection yearly and no signs of any areas of concern. No warning or signs of this part coming off.

I was Driven down in Orlando FL while on vacation and 3 notifications popped up on the screen back to back. I pressed Ok to clear the notifications off the screen because I was Unsure what they meant. I soon lost control of my vehicle and was unable to steer. I ended Up veering into another lane and almost hit another vehicle. My boyfriend grabbed the wheel from the passenger side to help straighten it up. I was Thankful that incident did not harm my family or the other family. I get It towed to PepBoys and they inform me I need A new rack and pinion installed and that was going to run me up to $4500. I was Also told in the same sentence that the part I needed Was out of stock or unavailable pretty much everywhere. I contact Another shop and receive a cheaper quote but still no part is available. I contact Ford and speak to an agent. Not very helpful at all. I mentioned I was looking up the part online and read there are recalls on that. The representative asks for my VIN and she tells me there is a recall however not for my VIN. I’m livid. Here it is going into August and still no parts are available. Ford never will I ever Buy another vehicle with that name on it. Found On Road Dead is basically coming to light.

The contact owns a 2016 Ford Explorer. The contact stated while driving at undisclosed speeds, the instrument panel intermittently went blank. The vehicle was taken to a dealer for a diagnostic test. The contact was informed that the APIM (Accessory Protocol Interface Module) had failed and needed to be replaced. The dealer provided the contact with an estimate for the repair and agreed to cover half the cost of the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 65,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 70 MPH, he heard an abnormal vibration coming from the passenger’s side front door. The contact stated that a plastic panel had partially detached from the windshield pillar. The contact stated that the plastic trim was held on by glue. The contact pulled over and removed the trim. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the passenger’s side and driver's side windshield pillar trim needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.

POWER STEERING RACK - The steering wheel turns hard and does not return to straight on corners without heavy assist. The tires or bearings are loud when turning.

Ford Dealer reports 3 toe link recalls are for 2013-2017 Ford Explorer are not on my 2016 Ford Explorer Limited but my toe links are out of spec and unable to be adjusted. Private mechanic (independent service center) reports this condition can lead to a crash. Vehicle was purchased and driven in New Jersey. Vehicle is available for inspection. No warning lights or messages.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated intermittently on the instrument panel, causing the deactivation of all the other air bags. The vehicle was taken to the dealer, who diagnosed failures with the seat belt wiring harness and seat belt pretensioner on the second row. The vehicle was repaired three times for the same failure, but the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 MPH, the driver’s and passenger’s side windshield trim panel detached. Additionally, while driving, the roof rail detached. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA Hotline. The contact stated that the failure was related to NHTSA Action Number: PE23001 (Structure). The failure mileage was 98,000.

The windshield trim blew off while driving on the Highway. Happened so fast I couldn’t tell if it blew into the ditch or what happened to it. Could have easily hit a vehicle behind me and cause an accident. Very distracting for the driver as well. I almost veered into other lane with oncoming traffic with how loud and surprising it was.

The drivers side windshield trim panel came off of the car while driving down a highway at 55mph. Luckily, there were no other cars on the highway and no further damage or injury occurred.

The contact owns a 2016 Ford Explorer. The contact stated while making a right turn, there was a grinding sound coming from the steering wheel. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 96,500.

The contact owns a 2016 Ford Explorer. The contact stated while cold starting the vehicle, the check engine warning light was illuminated. The contact stated that the vehicle seemed to be operating normally; however, the check engine warning light remained illuminated. The contact stated that after a week with the check engine light remaining illuminated, the vehicle was driven to a local dealer where it was diagnosed and determined that the long block needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to manufacturer Customer Satisfaction Program Number: 21N12 - Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.

While driving on the highway, the passenger side windshield trim flew off hitting my windshield. I've been told by the police that it happens frequently on their vehicles, but never thought it would happen to me. It did. Now. I have to pay for the repair and it could have easily caused an accident, because it scared me so much that I swerved thinking something hit me. Which it did. My own car!

I have had a malfunction with what may be the front right break or steering component. Occasional metal on metal/grinding noise made when making a hard right turn or reversing left. Vehicle had been taken in a few times after purchase (Honda dealership), sound was duplicated but no issue detected by mechanics. Vehicle has been taken to ford and no issue detected. No warning lamps have ever come on.

The contact owns a 2016 Ford Explorer. The contact stated upon conducting a routine inspection on the vehicle, he became aware that the battery was leaking acid onto the terminal connectors, and the terminal connectors were severely corroded. The vehicle was taken to the dealer, where the battery and the terminal connectors were replaced; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed that the battery and the terminal connectors needed to be replaced again. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 36,421.

Windshield trim piece came loose and broke off while driving on the highway. I had to tape down the part that was still on there two times before I could have it repaired so that I did not lose the rest of it on the highway and cause an accident. The driver's side failed first and now my passenger side has split apart and is rattling while on the highway, so I have to have both sides repaired out of safety concerns!

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 21V316000 (Structure), 21V537000 (Suspension), and 19V435000 (Suspension). The contact stated while driving 35 MPH, the steering wheel became stiff. The power steering warning light was illuminated. The vehicle was steered to the side of the roadway. The vehicle was restarted and returned to normal operation. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The seat belt buckle for the second row passenger-side broke, making it impossible for the seat belt buckle to lock. Ford said the part was back ordered. When the part arrived and the car was being fixed, we received a call from the service manager advising the second row driver-side buckle broke as well. This seems to be a recurring issue.

Windshield trim blew off going down the interstate. I replaced it and it blew off again! Now I have extra wind noise and I’m scared it’s going to leak. I would try to glue another one down but do not want to affect my windshield integrity.

Coolant, water pump, and timing chamber. Last year I had it replaced for $1,800 not knowing this is a common issue for the make and model. Never received any info concerning a recall about this issue or other recalled issues. In 1yr the water pump has malfunctioned again causing the engine to overheat and oil leakage.

Vehicle is experiencing a loss of power steering at all speeds. Steering stiffens and loosens erratically. Repair shop reports failure to electronic steering system and state that a replacement of the electronic steering gear assembly is required.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the roof of the vehicle. After a visual inspection, the contact became aware that the passenger’s side roof rack rail had detached from the roof. The vehicle was taken to the dealer and the contact was informed that parts for the repair were not available. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 99,000.

The steering felt stiff as I was pulling out this morning. It was fine yesterday, and today it felt as if the lane assist was trying to be active when it didn't need to be; I can street the car, but it feels like it's constantly trying to correct the course and keep the car going straight forward. I tried turning off the land assist to see if it changed, but didn't really see a difference. Speed did not matter; it was noticeable at all speeds. The car was recently repaired due to a turbocharger failure, and at that time they discovered and also repaired the front drive shaft; it has operated perfectly until today.

While driving on the interstate and set MPH were 55, a series of notifications popped up on my dashboard. One stated “Steering assist fault repair required.” After I hit Ok to clear the screen my steering wheel tightened up and locked and caused me to almost crash into another family. We were able to move it to a safe location.

While driving/turning vehicle becomes hard to steer as if power steering is failing. It will tighten up and loosen consistently. Most noticeable when turning or shifting lanes. Started out being occasional then increased within a couple weeks. On occasion, there is a faint winding noise coming from the steering column. No noises noticeable from the outside as of yet. Mechanics can not figure out the issue. No codes or visible failures.

I was driving down Highway 90 in Houston Tx, doing roughly 60 mph when all of a sudden the drivers side window trim, I believe it's called a pillar, just detached and flew behind the car causing the cars behind me to swerve almost crashing into each other. When it detached, the car besides me abruptly swerved to the right almost hitting a car which caused them to swerve back towards me, almost hitting me which caused me to swerve towards the right almost hitting a concrete barrier. I drove maybe a block up, pulled over and had a panic attack. This could have been a horrific outcome and would have had to carry the responsibility, that's if I didn't get injured by the wall, things could have been very bad maybe deadly if EVERYONE wasn't paying attention. I'm actually mentally disturbed by this. There was no reason for the part to fly off, it just popped off on its own. This needs to be fixed immediately before someone dies.

Power steering gear rack assembly failed. Lost power steering assist when turning at intersection and almost lost control of vehicle to collision and pedestrian injury. Power steering assist recovered after engine shut down and restart and again lost power steering when driving around curve and almost collided with on coming traffic head on. Afterwards the power steering did not recover and it was confirmed defective and replaced by Midas repair shop. There were no warning lamps, messages or symptoms prior to failure. The messages that appeared on the dash display after failure are: 1. STEERING ASSIST FAULT - SERVICE REQUIRED. 2. HILLS START ASSIST NOT AVAILABLE. 3. SERVICE ADVANCE TRAC.

In the past week or two I have noticed the steering in my 2016 Ford Explorer starting to feel "heavy" and that progressed to being really stiff and kind of hard to turn. Called Ford and they advised to have the vehicle examined. Took the car to my preferred repair facility and there were no codes for an issue; they found my battery was bad and suggested changing it to see if that would help the steering. Battery was replaced and still issues with the steering, the mechanic at my facility said "the rack is still bad". I will make contact with Ford again however based on the number of complaints I see from others I am sure that will get me no where. It appears there are hundreds of complaints about this issue I see for the 2016 Explorers, and many others from prior years too. And these are just the people who have taken the time to complain. This clearly can turn into a large safety issue if people aren't able to control their vehicles while operating. I have no issue with making repairs to my cars, things break. I do have an issue with having to go into my own pocket to fix issues that are a known problem. While not safety issues I also have two other seemingly "known" issues with my car. The rear air conditioning line is leaking so my air is out; and the paint on my hood is bubbling and chipping away, apparently an issue with manufacture of the hood.

The windshield trim on right side of the car is coming ungluded. Now weather strip is flapping all over the place damaging my passenger window and mirror. I am now noticing trim is coming unglued on drivers side door. I already replaced the passenger door trim a few years back. Please help us consumers by demanding that Ford issue this recall. It is clear this is a defect in their vehicles.

The power steering assist failed and malfunctioned. Power steering assist does not work either standing still or driving. Turning engine off and back on corrects the problem but problem comes back without warning when driving. This conditions creates dangerous situation of crash or injury. No inspection has been done yet but will have it repaired tomorrow. Warning message on dash says, "Loss of Steering Power Assist". Also, messages light up, "Service Advance Trac" and "Hills Start Assist Not Available" There were no prior warning lamps or messages of symptoms of problem prior to failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, there was a grinding and squeaking sound coming from the steering column. The vehicle was taken to the local dealer who diagnosed that the noise was due to a faulty steering rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.

While driving on Freeway 10 on June 23, 2023 around the Palm Springs area the passenger windshield side panel flew off. There were considerable wind gusts while driving at average traffic speed around 70 mph. The driver windshield side panel flew off on June 2020 on the same freeway also during wind gusts. I fixed the driver side panel by ordering a replacement part and used additional epoxy reinforcement which proved more effective than just original affixing as the part still remains affixed in place.

We are hearing a loud noise on our '16 Ford Explorer Platinum when turning the steering wheel. It only has about 62,000 miles. The Service department at our local Ford Dealership stated that the noise likely means the Steering Rack could lock up at any time while driving. It could happen soon or never. The cost to repair is about $3000. It is a common & known issue on this Ford model. How can this not be on a safety recall? If the vehicle is in the middle of traffic when the steering locks up, it could be tragic, possibly causing an accident that could take lives. There are no warning lamps or messages warning of any issues. Are we to pay $3000 for the replacement part & labor with just a possible guess of what defect the noise may cause? How is Ford not responsible to repair this known defect?

The windshield trim panel on passenger side suddenly flew off while I was driving on the highway. Apparently this is a focus of investigation already (Investigation: PE 23-001).

The contact owns a 2016 Ford Explorer. The contact stated that while inspecting the vehicle, fluid was discovered dripping from the subframe. The vehicle was taken to the local mechanic who diagnosed that engine coolant had leaked from the vehicle due to a faulty water pump. The contact was advised that the water pump needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 142,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 55 MPH, the front driver’s and passenger’s side pillar covers detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 21V316000 (Structure) and stated that the pillar covers were not a part of the repair. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 100,000.

My Ford Explorer 2016 windshield outer trim fell off while driving causing major danger on the highway.

Driver A pillar molding flew off and hit the driver's mirror and driver's side window doing 70 mph. Amost resulting in a accident.

While driving at highway speed, about 70 mph, passenger side window pillar trim separated and flew off of a 2016 Ford Explorer Limited. Do not know if part hit other vehicles. Vehicle has approx 78,000 miles.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 15-20 MPH and then attempting to park the vehicle, the high engine temperature message was displayed. The contact parked the vehicle, and her husband inspected the vehicle and became aware that the coolant level was low. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the water pump not operating as designed. The vehicle was not repaired. The contact called the local dealer, but the vehicle was not diagnosed nor repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 123,000.

The gear will not go into Park. I put the gear in Park and the car started to roll. I looked at the dashboard and it said it was in Reverse. With the car in the Reverse position, it will not start.

The contact owns a 2016 Ford Explorer. The contact stated that while attempting to shift the gear shifter into park(P), the transmission failed to shift as needed. The contact stated that the transmission would only shift into reverse(R). An independent mechanic flipped an unknown switch, and the contact was able to drive her vehicle to her residence; however, when the contact attempted to shift the transmission into park(P), the transmission would only shift into reverse(R). The contact's son flipped the switch, and the contact was able to shift the transmission into park(P). Additionally, the check engine warning light illuminated intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 152,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the front passenger’s side windshield trim detached from the vehicle. The contact also became aware that the front driver’s side windshield trim was loosened and almost detaching from the vehicle. The vehicle was taken to the dealer and the contact was informed that the windshield trims needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 35 MPH, the vehicle started jerking while depressing the accelerator pedal. The check engine warning light was illuminated. Due to the failure, the contact had the vehicle towed to a dealer to be diagnosed. The contact was later informed that the water pump was defective, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 58,900.

The drivers side trim piece that runs vertically on the edge of the windshield and holds the rubber gasket in place came loose at the top and allowed the rubber gasket to flap around and hit the window, trim, and windshield. I was on the highway for a relatively short distance so it didn't come off completely. If it had flown off the car it could have caused an accident or hit someone else's vehicle causing damage. I am assuming there is some type of clip or screw? that has come off allowing the trim piece to come loose at the top. I have notified the dealership where I purchased the vehicle. They have not responded yet. I have not contacted anyone else about the incident.

We were driving on the freeway and out of nowhere, the trim next to the windshield completely flew off on the passenger side of the car and then the driver side trim broke in half.

The window trim/window pillars keep flying off on the interstate/highway!!! I’ve replaced them multiple times and yet continue to fly off !!!! PLEASE RECALL AND REPLACE THESE ON THE EXPLORERS ITS SAD !!!!

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the windshield trim on the passenger’s and driver's side detached from the vehicle. The vehicle was taken to the dealer and the vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. The VIN was not available.

Air bag warning light illuminated with diagnostic trouble code B141B and/or B141C as listed in Ford TSB 15-0113. Independent service center identified the problem and confirmed that the circuit / wires had been severed and the airbag would not have deployed. The independent service center let me know that our safety was at risk and that we should definitely have the repair completed prior to putting the vehicle back on the road. They also are the ones that made us aware of the Ford technical service bulletin and that the problem had never been made into a company recall. The component has not been inspected by Ford, however the independent service center followed Fords recommendation for repair. I have been working with the Ford Corporation who told me that the service center would reimburse me for the repair. However, the Ford service center said that the repair was done outside the dates of the released Customer Satisfaction Program (CSP) 21B11. In addition they notified me that my vehicle was outside the "build-date" that was covered under the CSP. However, it is obvious through research that the problem still exists. The CSP was in effect from January 21, 2021 to January 21, 2023 . The repair we had done by the independent service center was performed on January 30, 2023. This only days after the program ended. I explained to the Ford service center that this was an ongoing problem even in some newer models of Ford vehicles. It is documented all over the internet that this problem has persisted since 2015 and Ford has still not made it into an official recall. In addition, I told them an emergency repair is defined as when a vehicle needs a repair to ensure no one gets injured during use of the vehicle, and an emergency part is defined as a component or part that is essential to ensure no one gets injured during the use of the vehicle. They still refused to reimburse me for the repair. Ford corporation recommended I file this complaint.

Steering freezes or goes stiff through turns as if power steering is failing. Grinding noise while turning wheel at lower speeds. Online research points to rack and pinion failure. Steering issue has gotten progressively worse over months. Started as a slight hesitation while going through turns at a reduced speed but has progressed to more frequent steering issues at all speeds.

The windshield cowl is separated from the body of the car and could break apart and hit a car

My check engine light keeps reading a evap code. I have replaced the evap throttle 3x’s. My car smells of a gas leak coming from somewhere. I have taken it to Ford, and to two other mechanics. They claim that the check engine code is wrong and they cannot find where the fuel smell is coming from without the proper code. My check engine light turns on and off with the same error everytime. The evap code is not the problem. I have made a complaint months ago, and still nothing. Not sure what else I can do.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, she heard an abnormal sound near the windshield. The contact then stated that the windshield trim panel detached from the windshield. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 90,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the Lane Keep Assist warning light illuminated. Additionally, the steering wheel seized. The contact stated the failure was intermittent. The vehicle was taken to the dealer, who informed the contact that this was a common failure with the year, make, and model vehicle. The dealer was able to duplicate the failure, and the vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 49,000.

Steering wheel started to make noises and becoming stiff when turning left or right. No warning or indicator lights are showing. Next day Steering wheel was locked & wouldn't move. Ford dealership serviced the vehicle & said it was the lower steering shaft. I paid to have it fixed. Then the dealership said the steering rack needs replaced & there was no way of knowing it until the lower steering shaft was replaced. The steering rack was recalled on other 2016 Ford Explorers & I don't understand why it wasn't recalled on mine since it's having the same symptoms. Ford said I'll know when to replace it because the power steering will go out. There's no way this car is safe to drive. Let alone to be advised to drive it until the power steering goes out.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the front driver's side windshield trim detached and flew off the vehicle. Additionally, the windshield rubber gasket was flapping while driving, and the contact removed the rubber gasket from the windshield. The vehicle was taken to the dealer, where it was diagnosed that the windshield trim clips had fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The failure mileage was approximately 81,000.

Window trim pieces detached while driving on the highway, hitting window hard and then flying back into traffic. This is the 2nd piece of trim that has detached while on the highway. First piece was on further back on side.

The waterpump of the vehicle causes excessive leaking which causes the vehicle to overheat.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was in for a routine oil change, the mechanic discovered that fluid was leaking from the water pump. No further information was available. The cause of the failure was not yet determined. The local dealer was contacted. The manufacturer was not notified of the failure. The failure mileage was 110,000.

The rack and pinion has gone up with only 60,000 miles on the car. Steering control was lost The problem has been confirmed by the dealer No warning lights went on the steering wheel started grinding and steering control was limited.

A piece of the windsheild pillar trim flew off at highway speed on the passenger side

The 2nd row seatbelts in my 2016 Ford Explorer contain mini-airbags. There is a design flaw that causes the connection to the seatbelts to fail, disabling all airbags in the vehicle. Ford issued a CSP in January of 2021 and was supposed to notify all owners of all affected vehicles. I was never notified. In April 2022 my vehicle was left with a Ford dealership for 1 month due to constant electrical problems- the dashboard would go dark, the car would lose power, the maps would shut down, etc. That dealership repositioned the faulty wires. In December of 2022 the airbag light came on. I had to take it to another dealership and learned because of a failed connection to the 2nd row seatbelt, my car had no operational airbags. I paid approximately $1200.00 for the repair. Ford is refusing to reimburse me for the costs I incurred due to their design flaw. The safety of everyone who has ridden in that car was put at risk- if there was a collision, there would be no protection. The airbag light was not on when the wires were first repositioned. My son drove the car from CT to Florida and was unaware of that the light meant that all airbag s were disabled.

Vehicle is undriveable due to the steering system locking up as so many others have reported. Started as just being stiff during turns and is not completely locked, and the dealer claims they cannot get parts to repair and there is no recall.

While traveling at highway speed on Interstate 20 W in Texas, the right A-pillar molding detached and flew off. There were no indications of the part beginning to loosen prior to detaching. I have not taken the vehicle to the dealer as it is out of warranty.

I’ve had two instances of the windshield moulding becoming detached and flying off the car while on the highway. The first was a couple of years ago and involved the right side windshield moulding, this last one involved the left side windshield moulding. Each time I can’t be sure that the moulding didn’t fly into another car because it came off with such force, it actually scratched my car when it flew off. This is the second time I’ve had to pay over $300 to get the moulding replaced because of what I feel are faulty clips that hold it on. This poses a safety hazard to not only me (distraction when it comes off while on the highway) as well as other drivers around me. I feel this needs to be a recall issue and, if owners have paid to have said repairs already done, a reimbursement made for the repairs done to date. As an added note, I was at my grandson’s baseball game Friday night and there were three explorers in the parking lot, I ring mine. ALL THREE were missing one side of their windshield mouldings!!

I was driving my vehicle only a month after getting oil change and service. I was confident my vehicle was in good condition as it had passed the inspection. I suddenly noticed the temperature needle was rising. I immediately pulled over and asked for help and was told i needed water. My water pump was not working.

The contact owns a 2016 Ford Explorer. The contact stated that while reversing the vehicle, the back over prevention camera malfunctioned and failed to display an image. The contact stated that the message "rear camera not available" was displayed. Additionally, the contact stated that the front driver’s side and passenger’s side window trim molding became unsecured and might detach from the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 89,320.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the windshield trim panel was partially detached. The contact applied double-sided tape to prevent the windshield trim panel from completely detaching. The contact stated that the windshield trim panel had previously been replaced; however, the failure recurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 225,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65-70 mph, there was an abnormal exhaust odor entering the vehicle. When the accelerator pedal was released, the odor dissipated. There were no warning indicator lights illuminated. The driver and passenger sustained a headache due to the odor but medical attention was not provided. The vehicle was taken to an independent mechanic who stated that the seal was broken. Additionally, the mechanic informed her to use premium or Chevron fuel. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case, and referred her to the NHTSA hotline. The failure mileage was approximately 112,000.

While driving on the interstate at 65mph, the driver side windshield trim cover and outer rubber windshield seal flew off the vehicle. There was no evidence of this possible issue prior to the event and no previous damage to the part.

Coolant leaking, could be water pump issues? Also foul order inside vehicle. I just bought this so I don't know when these problems started. I have not taken it to a shop yet

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the temperature gauge indicated that the engine had overheated. The vehicle was taken to a local mechanic who replaced the thermostat, but the failure recurred, and the vehicle was towed to the residence. The vehicle was later examined by the mechanic who diagnosed that the water pump and coolant fan had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 97,000.

The contact owns a 2016 Ford Explorer. The contact stated that on several occasions while driving at various speeds, the steering wheel became firm. The contact stated that extra effort was needed while steering the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the power steering system needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

The contact owns 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the passenger’s side air bag wiring harness was faulty. The dealer and the manufacturer were notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 45,000.

I had my ford explorer 2016 for only 2 years and the rack and pinion already failed. Luckily I wasn’t on the free way when it failed on me and it would be a safety hazard. I heard clanking noise whenever I steer the steering wheel. My Dealership can’t replace it due to a extended warranty not valid anymore

While I was driving on the highway at about 65 mph the passenger side plastic piece that runs from the top of the windshield to the bottom of the windshield flew off suddenly. This piece was large and had it hit the driver behind me could have caused serious damage. This has not been confirmed by a dealer yet. The vehicle has not been inspected by anyone yet. There was no warning that it was about to come off the vehicle, it happened instantly.

Everytime my ac/heat is on it affects my engine as I’m driving. My speedometer fast jumps. As soon as I turn it off it seems to run better. I made a complaint a week ago about something going on with my fuel and fan running high speed. I have a foul smell in my car. I thought for awhile it was something outside but now I believe it’s coming from my car. It smells like fuel/rubber/sewer if that makes sense.

19April2023 at approximately 13:30 HRS, While traveling northbound highway 65 between Cullman and Hartselle Alabama, the right side windshield moulding detached while traveling approximately 70 MPH. The detached moulding flew rearward into traffic behind me. Upon inspection, it appears the piece is held in place by a single clip and a small strip of hook and loop tape. There were no warnings prior to the piece detaching itself from the vehicle

Torque converter

I was traveling on I 95 at around 55 to 60 mph when all of a sudden, the plastic trim on the side of the windshield the passenger side flew off cracked and started dangling over my passenger side window and mirror. The piece blocked my view of my mirror while I was traveling in the left lane approaching a left exit. I had to pull to the left shoulder because I was blinded by the piece on my right and could not see if the lanes were clear for me to go right. I put my hazards on and had to get out on I-95 and remove the hanging trim so I could see through my passenger mirror again. The piece probably would have become a flying object at highway speed endangering any motorist behind or beside me.

Driving on bridge Tampa Florida when I heard a loud noise and briefly felt like I ran over something. Once at destination, discovered the driver's side panel between windshield and door was missing.

2016 Ford Explorer transmission failure while traveling at highway speeds, with less than 52,000 miles. Engine RPMs ramped up quickly and to unsafe levels as vehicle seemed to drop to a low gear, which then impacted vehicle speed and necessitate maneuvering multiple lanes of traffic to pull over to shoulder of road. Then had to limp along at very low speed to exit highway. Later testing at dealership generated two error codes, and suggested fix after initial diagnosis was tranny replacement, except the replacement tranny is on indefinite backorder through Ford. How issue will be addressed/corrected is still to be determined. A package of "kits" was best dealership could offer. There was no prior indication of an issue, no warning lights or other symptoms prior to failure.

After turning left at a stop sign I lost the ability to turn the wheels right. The steering wheel turns all the way to the right however the wheels stop in the straight position. I am however able to turn the all the way to the left.

When I was driving at 55 mph with a 25 mph crosswind my windshield trim broke apart and got thrown into the on coming lane of traffic because the white retaining tabs holding the trim in broke and then some of trim held because of the attachment of rubber the rubber was torn a bit because of the trim ultimately failing.

Took 2016 Ford Explorer in for an oil change. Was informed that there is an Engine Water Pump leak and needs replacement. There were no warning lights or notifications. Concerns are a malfunction of only vehicle available to me and my family.

While driving on I75 at 65MPH the front passenger side windshield panel on the edge of windshield flew off and and almost hit vehicle behind me. They had to swerve out of way of the flying object. Very scary incident on the highway. Had to have it replaced so as not to have an rust occur.

Pillar Trim piece next to windshield on the passenger side flew off my car while driving the speed limit of 70 MPH on I-95 in Florida. The part flew off and hit the trailer of a tractor trailer in the neighboring lane. No one was hurt, but it's ridiculous that a trim piece that displayed no signs of damage would just fly off of the vehicle.

The contact owns a 2016 Ford Explorer. The contact stated that after noticing that the seat heaters were inoperable, he saw that the heated seat module connector had melted. The contact also stated that the front passenger’s side seat controls were inoperable. No warning lights were illuminated. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 120,000.

My fuel evap pump check engine light keeps coming on. I’ve owned this vehicle since July 2022 and I have paid for the evap pump 3x’s. My fan constantly runs in the engine. My engine has a stutter when I press the gas. Ford absolutely dropped the ball with this vehicle. I have already paid thousands of dollars (water pump, evap pumps and more) please help on getting this car serviced. I still owe like 20k on this car. I cannot afford to keep getting it fixed. I have 121k miles on it.

Right windshield trim panel flew off on the ighway.

The vehicle became very difficult to steer while on the freeway and then the steering system completely failed. I was able to safely get off the freeway, but I was lucky. This could have been devastating. There were no warning lights until the system shut down. The system issues match exactly the complaints of those who experienced issues with the rear toe link. I live in California, in the Sierra Nevadas in an area with high snow and brine (corrosive) used daily in the winter. The recall is not showing in my area because Ford has deemed all of California as a non corrosive area. This is an extremely dangerous, recognized safety issue which I was not given notice of the recall because Ford mis-catergorized all of California as a non-snow area.

The power steering has a tendency to go out at random, the wheel goes stiff mid-turn.

The contact owns a 2016 Ford Explorer. The contact stated that while driving on the freeway approximately 70 MPH, the front passenger’s side windshield trim detached from the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 70,000.

While driving on the road my front windshield trims started to come loose, cracked and flew away. The windshield trims are compromised all around the front windshield trims. Did report the issue today at the Ford Dealership, they claimed I had to deal with FORD directly. I did reach out to FORD, they claimed no recall has been issued to that effect. Did ask them to address this issue as a serious safety issue that could cause the windshield to dislodge and cause a serious accident. No offer from FORD to fix it. Same issue has been reported to the National Highway Traffic Safety Administration by 164 other FORD Explorer owners.

right side trim of windshield broke off while driving on highway this past weekend. 2APR2023. we heard a crack and then saw the trim flying behind us and then landing in middle of the road. lucky traffic was light and no one was directly behind us. the rubber weather stripping then wrapped around the side mirror which we had to physically remove.

Driving NB on I95 in Georgia IVO MM 12, my windshield started vibrating on the passenger side with a loud flapping noise. Slowed down, pulled over at the next exit and discovered the trim around the windshield had detached. It appears that the trim allowed air to lift the side of the windshield. I used duct tape to secure the trim and drove at a reduced speed the rest of the way to Virginia. Contacted the local Ford dealer for a repair.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 65 MPH, the vehicle experienced a loss of power of steering assist, and several unknown warning lights were illuminated. The contact sustained injuries to her face. The vehicle was towed to the dealer; however, the parts to do the repair were not available. Additionally, the contact received notification of NHTSA Campaign Number: 19V435000 (Suspension) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

The piece between the windshield and the passenger side door came off while I was driving on the interstate.

The electronic Power Steering randomly goes out. It has caused the need to make immediate stops. It comes and goes, but strangely seems to work just fine when it is raining. Otherwise, it goes from power assist, to choppy assist, to no assist. This causes loss of steering control (dangerous). There are various similar complaints online via forums for the 2016 Ford Explorer, which seems to be common danger that these vehicles have. This started mid-December 2022 and has continued.

My wife and I were driving on the interstate at 80 mph and without warning, the passenger side exterior A-pillar molding flew off of the car ,hit our windshield and disappeared behind us.

Defective water pump. Water pump is leaking coolant , this could lead to engine damage. Repair is extremely costly.

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at approximately 45 MPH, the vehicle made an abnormal loud sound. There was no warning light illuminated. The contact’s wife was able to navigate off the road. Additionally, the contact stated that the vehicle was previously recalled for a PCM software update. An unknown dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.

In 2020 the right windshield trim detached and flew from the car while driving down the interstate. I didn't know what happened and I thought maybe something hit my car. On March 22, 2023, while driving on the interstate, the left side detached and flew off the car into the left lane of the interstate. I don't know if it hit another car or not. It was too dangerous to try and stop and find it. This is a factory defect that could potentially cause someone to wreck. It has cost me about 600.00 to replace. I feel Ford should pay for the replacement. I understand parts get old and fail but I don't think "Detachment" is included in that. Your help is appreciated. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Pillar Trim piece next to windshield on the passagener side flew off my car while driving the speed limit of 65 on highway 20 in Iowa. Piece could have hit other cars, was fortunate no cars were near me.

This model has a defective water pump. When it goes the engine stops even if in the middle of a busy intersection.

The transmission on our vehicle has failed twice now. First in May 2019, at 41,000 miles, the transmission and torque converter failed, causing heavy shaking when idle. The repair was supposedly repaired under warranty by a Ford dealership. However, fast forward a few years and 40,000 miles, and the transmission failed again. In March 2023, my wife and daughter were at a busy intersection. My wife pressed the gas, but the car wouldn't move and began to lurch backward, putting my wife and daughter's lives in danger as well as the lives of anyone who came up behind us. Before this incident, we had also felt a violent shaking in idle that we had unsuccessfully tried to repair with a new motor mount. The transmission problem was diagnosed by police and confirmed by our local mechanic. It is now at another Ford dealership. But it is unclear how much Ford will cover. I want you to know, however, that a Ford dealer looked up my records on the first transmission repair that occurred under warranty. He said he was surprised that the Ford dealer that was supposed to do the initial warranty repair had only done a partial rebuild given the condition the transmission was in. The notes said the transmission was full of metal fragments and shards throughout, and he said that "they should overhauled the whole thing." The defect, combined with the shoddy repair, is likely why the transmission failed a 2nd time, putting my family's lives in danger. Transmission issues in Ford Explorers appear to be a known problem. I noticed on NHTSA's website that Ford has two customer satisfaction programs (20N07 and 20B27) related to Explorer transmissions. https://static.nhtsa.gov/odi/tsbs/2020/MC-10181988-0001.pdf I am hoping that NHTSA can look into these continuing Ford Explorer transmission issues and the botched warranty repair and get Ford to extend the customer satisfaction program or initiate a recall to refund customers' repair, tow and rental car costs. Thank you.

Informed that the water pump on my 2016 Explorer is going out. This seems to be an ongoing problem that Ford is not addressing.

Ford has a recall active until July 2023 involving steering components. The recall was repaired, however the same part failed within 8 months. Ford has informed me that there was a "customer satisfaction program" associated with the recall, that could have the parts replaced AGAIN within six months of repair. I am curious how they can replace parts with what they clearly know to be defective parts, and give a six month limit on replacement. This is poor business as well as potentially harmful or fatal. Recall 21S32 is the original recall notice.

Courtesy Ford in Rome Georgia refused to resolve the 2nd row airbag issue covered under CSP 21B11 during a known air bag light issue while in their service department in 12/22. Dealer has been non responsive, Ford Customer Relations has placed negative feedback against the dealership, however there currently is no resolve.

My Ford Explorer was idling roughly and unsafely hesitating in traffic. The check engine light came on. I had to drive it to the Ford Dealership to be evaluated. On the way to Bill Collins Ford in Louisville KY, my vehicle hesitated in traffic several times, and I feared that I would be hit by other vehicles. I was informed that it had a catastrophic engine failure. The head gasket was blown. The service manager informed me that replacing the head gasket would not resolve the issue due to the DESIGN FLAW with the engine. This design flaw that is inherent to this engine family has caused vehicles to unsafely hesitate in traffic and catch fire. There are currently no engines available due to the number of engines that are failing. My vehicle cannot be repaired at this time.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the trim on the front windshield separated and detached from the vehicle. The dealer was contacted, and the dealer stated the failure was a known issue, and that there was no recall related to the failure. The manufacturer was contacted, and a case was filed. The failure mileage was 16,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the front windshield trim separated and detached from the vehicle. The dealer was contacted, and the dealer stated that the warranty did not cover the trim replacement. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 82,300.

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the trim between the driver’s side door and the windshield detached and flew off the vehicle. The dealer and the manufacturer were notified of the failure. The dealer informed the contact that there were no recalls on the vehicle regarding the failure. The contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 64,000.

The passenger side windshield trim, separated from the vehicle at highway speeds, and landed onto the windshield of the vehicle behind me. Both vehicles were traveling at 75 mph when the incident occurred. I contacted my servicing Ford dealership, service, and parts department, to which both entities acknowledged this was a common problem for this year and model vehicle. I further inquired if any additional recalls for this trim component work on Ford’s recall list to which they said no. I am concerned because in 2020 a recall on the Ford Explorer roof rack rails, work executed, because those were separating from the vehicle at high rate of speed as well. Ford dealership quoted me $851 to replace both windshield trim components, both passenger and driver side a total of four plastic pieces. Ford also stated that the repair work would need to be done by a train service technician vice the end users themselves. Estimating approximately two hours of labor for both components would require the Ford vehicle owner to pay for $1000 to affect a repair which clearly is defective and unsafe at highway speeds. Separation of this component from the vehicle could have resulted in a high-speed collision and potential loss of life as a result of the failure of this part. I have also notified the Ford dealership that I intend to file a formal complaint on the defective parts with Ford motor company, as well as the NHTSA.

The water pump is located inside the motor to repair is over $3,000 just to simply change a water pump a leaking water pump will lead to a motor lock up from what could of been a $100 do it your self job turns into a $3000 job for a dealership or locked up motor and motor replacement or a crash

This is a known issue with the 2018 Explorer. A warning came on the dash with a wrench that says, see manual along with the airbag light. The vehicle lost all power, went into a safe mode and would only idle rough. The shop diagnosed this as a known issue with the throttle body malfunctioning. I called Ford and although there was a min extension done to the warranties for this car, it expired. This needs to be recalled. Had this of happened at interstate speed, myself and my entire family could have been severely injured or killed.

On two separate occasions, the windshield trim panel blew off my Explorer while I was driving at highway speeds. This was the trim panel on the driver's side in both instances. I had it repaired the first time and then it happened again. I was told by Safelight, who repaired it the first time, that they have done dozens of these repairs. And, it happened to my brother-in-law's Ford Excursion. Just look around while you're driving and you will see many Ford SUVs with missing trim panels. The dealership refuses to fix it even under my extended warranty - even though it's clearly a defect - and it costs hundreds of dollars for the repair. I know Ford is aware of the problem and doesn't seem to care. A recall needs to be issued. The last time the trim blew off I was driving 65 miles an hour on I-10 in traffic - the trim could have easily hit another car - and may have for all I know.

The contact owns a 2016 Ford Explorer. The contact stated that while turning in either direction, the steering wheel jerked with a rubbing sound coming from the steering column. The vehicle was taken to the local service center to be diagnosed. The contact was informed that the steering rack and pinion was faulty and needed to be replaced; however, the parts needed to repair the vehicle were on backorder. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 114,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 70-75 MPH, the steering wheel became difficult to maneuver and then seized. No warning light was illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 88,740.

The water pump goes out and blows the engine. Leave your stranded. They put this engine and makes it to the point you can't fix and cost over 5,000 to fix sounds like lots of issues why the hell has this not been recalled. Very disappointed that people are having this issue and really no recalls on this. Not ok!!!

The contact owns a 2016 Ford Explorer. The contact stated that coolant was leaking from the vehicle. While driving at an undisclosed speed, the vehicle stalled and left her stranded on the highway. The engine overheating message was displayed. The contact removed the coolant cap and noticed that the coolant reservoir was empty. The contact added more coolant and a stop leak solution. The vehicle was taken to an independent mechanic who was unable to locate the leak. While driving and watching the temperature gauge, she heard an abnormal screeching sound. The contact was able to stop and noticed that the engine overheating message was displayed. The contact added coolant which leaked out. The vehicle was towed to an independent mechanic who informed her that the water pump needed to be replaced. The vehicle was not repaired. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 111,040.

Passenger windshield trim detached and flew off at highway speed.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the vehicle started to shake and vibrate. After restarting the vehicle, the failure recurred. The vehicle was driven to the local dealer who diagnosed that the motor mounts and spark plugs were faulty and needed to be replaced. The spark plugs and motor mounts were replaced but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,000.

The contact owns a 2016 Ford Explorer. The contact stated that the middle row passenger’s side seat belt malfunctioned and could no longer be retracted. The vehicle was taken to the local mechanic who diagnosed that the seat belt assembly needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure and stated that the part was on backorder. The failure mileage was 85,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds and while idling, the vehicle was vibrating abnormally. The dashboard was shaking, and the glove box was rattling. While shifting from park to drive or reverse, the vehicle vibrated. Additionally, the vehicle was hesitating and misfiring during acceleration. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 58,000.

My vehicle had a rear seat air bag recall. i brought the vehicle in for the recall and during a test of the airbag system the driver side air bag had a fault and the harness was replaced. Ford indicated that the vehicle airbag system is operational. I got a airbag light come on the dash and an appointment was made. They told me that the passenger side airbag harness is defective. They would not repair the issue because they said that the recall had been resolved and this is a new one? I feel that they did not resolve the issue since it is a electrical harness issue that needed a recall for the entire vehicle. since they said the fixed the driver side they will not honor the recall. I feel this is not fair for the consumer and the safety of the passengers. I feel that there should be another recall on all airbags electrical harness. I feel that they did not complete the job since it was the same issue that caused the recall for the rear seat should cover all airbags in the vehicel.

The contact owns a 2016 Ford Explorer. The contact stated that while inspecting the vehicle, he noticed that the power transfer unit (PTU) was leaking fluid onto the exhaust system. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty. The failure mileage was approximately 75,000.

My touch screen isn’t working properly and I have brand new converters in there is smoke coming out of my tail pipes, also I have to jump my vehicle every time I want to go somewhere.

I know it was a Friday in April 2021 not sure what Friday. I was driving down I95 and noticed weather stripping from right side of windshield flapping and hitting the side of the car. Suddenly a piece of plastic flew off the car I am not sure but I do think it hit a vehicle behind me. I immediately pulled over and slowly proceeded on the shoulder incase the other car stopped. No car stopped so I proceeded home. I took the car to have vehicle fixed. Several Ford dealers and three auto repair shops stated "this happens all the time". What was really upsetting was the cost to replace the part. even more upsetting was no one wanted to fix it, advised that in Florida if you end up with a crack or chip in window, insurance will replace windshield. This part usually needs replaced when replacing windshield so told to just wait to you have to replace windshield. It doesn't hurt or cause leaks. But it looks crappy. now I see Ford Explorers all the time missing the trim piece. My vehicle almost all of the weather stripping has rotted away as well. I did just what everyone advised wait to I have windshield damage. BTW I am always needing to clean the windshield manually as my windshield washer has never worked properly from day one. Now it doesn't work at all. Fast forward just over a year later It was late May or early June 2022. I am again on I95 returning home after retrieving both of my parents death certificates (they both died 12 days apart) I again hear banging noise this time on left side of car. Luckily it was about the time I was about to my exit. I pull over and find the left side of window trim stuck in the left rear wheel well. and was flapping against the car. I was able to pry it loose and thankfully it didn't fling with force and hit someone or another vehicle. If Ford knows this happens all the time why do they not recall it. Heck I am tired of my transfer case constantly needing repaired. My steering even went out on this lemon of a car.

When it rains, somehow water comes into the vehicle and it gets wet. There has been puddles of water in the driver and/or on the passages side. When I took it to a body shop they mentioned that the water leakage could’ve made the heated seats malfunction.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, a rattling noise was heard underneath the vehicle. Additionally, water was entering the vehicle from the roof rack. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension), 21V537000 (Suspension), and 21V316000 (Structure). The contact stated that after taking the vehicle to a local dealer for the recall repairs, he was made aware that there was no mechanic available to complete the needed recall repairs. The contact stated that he was rescheduled on two other occasions. The vehicle was not repaired, and the contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000. Parts distribution disconnect.

The molding for the windshield driver side flew off while driving on the highway

The contact owns a 2016 Ford Explorer. The contact stated that when the vehicle was taken to an independent mechanic for a routine oil change, he was made aware that there was coolant intrusion into the engine, and that the water pump, head gasket, and timing belt needed to be replaced. No warning lights were illuminated. The contact was advised to have the repairs completed at a local dealer. The contact made a local dealer aware of the failure; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.

2 pieces of the trim/body have fallen off while driving. One piece fell off and hit a car behind me in the windshield. This is common on these vehicles.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 20 MPH, a loud noise was heard coming from the engine compartment, and the vehicle then lost motive power while coming to a stop at a stop signal. The vehicle was able to restart; however, the failure reoccurred shortly afterwards, and the vehicle was unable to be restarted. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced; however, the part to do the repair was on backorder. The vehicle remained with the independent mechanic awaiting the parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 84,000.

The contact owns a 2016 Ford Explorer. The contact stated that after starting the vehicle, the check engine warning light was illuminated. The contact used an ODB scanner and retrieved a fault code for a misfire in cylinder #1. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the cylinder. The mechanic stated that either the engine or gasket needed to be replaced, and the contact was advised to have further diagnosis and repairs completed at a local dealer. The vehicle was not yet repaired. The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the driver’s side windshield side trim loosened. The contact pulled over on the side of the road and placed the trim back in place, but the failure reoccurred. The dealer was contacted, and the dealer stated that the part was okay as-is. The manufacturer was contacted and stated that the vehicle needed to be inspected. The failure mileage was 110,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the steering rack when steering left. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

Traveling at approximately 65mph on the highway, while beginning to enter a slight turn in the highway, the steering wheel "froze" as if the vehicle was off. It stayed locked ,about 15 degrees to the right, and would not free up. I tried applying brakes, which instantly began pulling me further left and into a ditch. Within 5 seconds I lost control of the vehicle, at around 50mph, impacted a guard rail, then went airborne, nose diving onto the service road below the highway. No lights were present at the time of the failure, a Ford dealership had done an inspection on my Steering Rack back on 10/29/2021 that found no issues present. The way the crash happened, I'm lucky to be alive, but how is this not a recall? How is there not a safety feature to allow for manual control of the steering if the electrical system dies? Scariest moment driving by far, a roller coaster I wish to not be put on again. I have significant bruising from the seat belt impacting my right side hip, my mirror dislodged and hit me in the head, seat airbag bruised my left shoulder, and my neck is about as sore as it can get

The heater stopped working but it seemed a benign problem-- until we had someone look at it. It was apparently leaking coolant due to a faulty design and water pump failure, and the mechanic told us the engine could have just seized up on the freeway putting us in danger. Ultimately cost over 3000$ and nearly 2 weeks to repair

Water pump, leaking coolant, ticking engine

To whom it may concern the rack and pinion in my 2016 Ford Explorer fail 3 times one before I bought my truck from the dealer the person who trade it in was because of the rack and pinion. the rack and pinion on my truck that I purchased from the dealer. gave out two three years later. after I purchased my truck, I replace. the rack and pinion it cost me 1300 dollars. and now it fails again. I don't have another 1300 dollars to purchase. another rack and pinion I believe that it's an electoral problem from the manufacture. of the Ford explorer.

Windshield trim pieces flying off while driving down the highway.

Windshield post molding flew off and damaged our mirror at 70MPH. I took it to the Ford dealer and they have had a number of these incidents, but they still charged me $335.

The A pillars, which are the moldings on the left and right side of the windshield, began to come detached from the vehicle while driving down the Interstate at 70 mph. Only one clip was left to hold it on. I had to reduce speed to 40 mph on a very busy interstate until I could exit the interstate. These clips are similar to those used on the roof rails of this vehicle which was part of two previous recalls. Body parts detaching from the vehicle while driving at high speeds down an interstate should certainly constitute a safety concern. From what I understand from the Ford dealership, this has been a problem for a couple of years now that Ford has chosen not to address. It is currently being held on with duct tape until these can be replaced.

I was on I-10 between Phoenix and Tucson southbound. I heard a thumping noise but could not see anything wrong. Then there was a loud bang and I thought a semi had kicked up something though I saw nothing in the air. I was doing 75mph the posted speed but there was a cross wind. When I arrived home in Oro Valley i noticed the right, front passenger windshield entire trim was gone! Upon looking for a replacement part I noticed that I am not alone with this problem so I am reporting it. I would suspect many others have this problem but do not. Anyhow it is a safety issue. It is a large part to have this debris fly into another vehicle.

2016 Ford Explorer. Wife was sitting in running vehicle, in line waiting to pick up our kids from school. Warning lights came on and engine sputtered out. Was checked by personal mechanic said coolant was empty but no leaks on ground at school. Said signs of past leakage. I filled with antifreeze and it ran fine with no visible leaks. @ months later i noticed reservoir low. Brought to ford for the luggage rack recall and had them check coolant issue and do oil change. Water Pump. We had only owned the car for six months. How many thousands of people need to have issues with the water pump failing before we get any help. For god sakes its becoming a meme. Ok another couple thousand after i just had the water pump on my lacrosse replaced. Kids can go without food again. At least we weren't traveling down the turnpike at 70 mph when it happened.

2nd failed/leaking water pump since purchasing the vehicle. The water pump was replaced on 9/30/20 at 121,948 and now at less than 100,000 additional miles on 2/9/23 (210,826) the water pump is leaking again. $3000+ is an expensive repair for a $154 part.

The water pump failed and dumped coolant into the oil and seized the engin

Passenger window trim piece came off while driving down interstate. I have seen a story that stated complaints about this were already being investigated so I felt I should report that it happened to me as well.

In November of 2022 on the highway the molding against the windshield that runs from the hood up to the rooftop flew off the vehicle. Luckily nobody was injured or no accident caused. Kerry Ford charged me $538.62... In February of 2023... Again, going down the highway the driver side molding against the windshield broke in half and another piece went flying off... Again, luckily no other damage or accident caused. I noticed this time there appeared to be velcro underneath at the bottom of the panel - Velcro? Not sure that seems appropriate. Again, Kerry Ford charging me another $446.00 to repair the driver side now - Hopefully Ford doesn't think Velcro is the answer. Meanwhile, I'm out nearly a $1000.00 because Ford has pieces flying off their vehicles... wonder how long until it causes a major accident or cost someone behind me their life? Better start a recall now instead of waiting for the worst to happen.

Steering creaks loudly while turning the wheels, accompanied by loose steering and steering lock intermittently. The problem occurs at all speeds. Without great care at low speeds, we would have had an accident already. There have been no warning lights. This problem started after shipping our vehicle overseas.

Right side windshield molding flew off on highway.

My pregnant girlfriend was driving our Explorer on the highway (70mph) with her father in the passenger's seat when the driver's side A-pillar trim came off. She said it came loose and stuck the window, scaring them both, before it detached completely. They weren't sure if there was a vehicle close behind them when this happened. This seems like this is a big safety issue worthy of a recall. I purchased replacement parts from a local Ford dealer, and they said they sell a lot of those trim pieces.

When I was driving the vehicle on the interstate (approximately 75 mph) the roof rack railing flew off. Luckily there were no cars following behind me. This was a prior recall that was fixed on my vehicle and I was told Ford was no longer fixing that because they found the glue was faulty.

we were driving on the 58 freeway in CA and when we went to stop for gas we noticed that the passenger side windshield trim panel had broken off somewhere on the freeway.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver’s and passenger’s side window trims detached from the window and struck the side mirror. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 79,000.

Every since I bought this vehicle back in December 2016. I've had major problems that consist of the battery lasting a year an half. In 2018, Ford had it for two weeks due to a major problem that they repaired but never told me what the issue was. Still, to this day, I don't know what they repaired. In 2021, My water pump went out, something is wrong with he fuel injection that may be causing the engine light to be on. Every year since 2016 there's been something going wrong with my Explorer, including the radio panel/cameras monitor. Last year, 2022, I was driving down the highway when my windshield trim panels flew off! I thought it was something from another car until I stopped and realized, my windshield didn't have a cover on the driver side. I'm hoping I didn't caused harm or almost caused harm to any drivers behind me! Nonetheless, since my incident, I have noticed other Explorers missing a windshield cover.

The contact owns a 2016 Ford Explorer. The contact stated that on two separate occasions; the windshield trim panels on the passenger’s and driver’s side detached from the vehicle. The contact replaced the parts himself; however, the failure returned less than a year after the initial failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.

The plastic piece on the drivers' side of the windshield was loose and flapping. Before I could get it looked at and fixed, while driving down the highway one morning I heard a noise and in my rearview mirror saw black plastic shattering all over the road. If I didn't realize quickly what the noise was, I could have reacted and caused myself harm in an accident and if there were cars close to me, or a motorcycle or even worse a pedestrian, they could have been damaged or hurt. The missing piece has not been replaced or inspected so it is still missing. I had noticed the flapping plastic piece a couple weeks prior to the incident, a month tops.

Trim piece on driver-side windshield flew off while driving. To the best of my knowledge it did not hit any surrounding vehicles. There was no warning prior to this happening...I just realized it was missing when I returned to my vehicle after work. I had just heard on the news about window trim pieces flying off Ford Explorers the same day this happened to mine.

I have had to replaced two separate times my windshield trim pieces that cover the hardware on windshield. Every time I have lost them it has occurred on the highway where I was going a speed of 65-70mph. When I have had a professional reinstall new parts it has cost me almost $350.00 The parts are coming directly from ford nothing aftermarket and they are being reinstalled by a professional. I should not have keep paying for the same parts. All due to the fact they don’t stay adhered to the vehicle properly and they’re the parts coming directly from Ford manufacturer. I know no accidents have been reported but we shouldn’t wait until one happens either. Ford needs to correct this issue and stop costing the consumer so much to replace and deal with same problem.

While driving 60mph on the highway my windshield molding on the passenger side flew off.

Our trim around our windshield came off while driving on a highway. Tried to fix it ourselves but trim replacement would not fit on it properly.

My windshield panel trim came off while i was driving

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side front window detached. The vehicle was taken to the dealer, where the thread was replaced; however, the failure recurred. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The trim on the passenger side pillar next to the windshield detached and flew off of the vehicle while driving on the highway. The trim piece was not recovered as it is unknown where it landed. There was traffic on the highway behind the vehicle and it could have hit another vehicle or later been run over by another vehicle if it landed on the road. The vehicle was subsequently taken to a Ford dealership to have the missing part replaced.

While driving normal speed on the freeway, the passenger windshield molding flew off. Also, the driver side side window meeting has flown off. Both replaced at my cost. Both of these objects flying off the car could impact or hit other motorists causing damage or potential injusry.

The plastic windshield trim on the passenger side of the vehicle broke and flew off while driving down the interstate. The piece was then run over by another vehicle. Luckily it did not hit another vehicle or someone on a motorcycle . When I called the dealership near us they said that they were aware of the problem. The dealer said it has happened to several explorers that the were aware of but there was no recall. They gave me a quote of 400 dollars to replace it. The vehicle has not been repaired and is still being driven. Hopefully the piece that is still remaining does not come off and hit someone. There needs to be a recall to fix this problem.

I was driving down the road 50 mph The driver side, plastic piece that goes around.the outside of the windshield blew off.Upon further inspection the passenger side is also loose and ready to fall off. The rubber that goes around the whole windshield is dry rotted and all broke off .

The windshield trim panel blew off. It was repaired at Camargo Cadillac where the Explorer was purchased. It blew off on the way home. Camargo replaced the panel again. It blew off 2 days after the second repair. We were reimbursed and it was suggested we go to a Ford dealer. I called Beechmont Ford and I have waited 5 months plus for an appointment for recalls that have not been done. I always felt it was very dangerous when the metal part blew off. In today’s paper I noticed NHTSA is investigating complaints that the windshield panels can fly off of Ford Explorers while traveling at highway speeds.We certainly know this to be true. Please add this to your recalls with instructions on how to correctly fix it. To our knowledge we were never notified about serious issue with the rear suspension toe links either.

On August 20, 2022, the left side pillar molding unexpectedly came loose while driving and began flapping about. On August 24-25, 2022, we replaced both exterior a-pillar moldings and brackets at our own expense.

The passenger side windshield trim flew off while driving on the interstate with no warning. Other than it hitting the side of our car when flying off, no other incident occured. Nobody inspected the windshield trim as we installed a new trim piece we got on Amazon ourselves.

I was driving down the Interstate in my 2016 Ford Explorer at approximately 80-85 MPH when a long piece of the windshield trim panel flew off of the car. I didn't realize what had happened until I saw the trim piece missing. Once I saw how big the piece was, I was immediately concerned that the trim piece could have hit another car and seriously injured someone. I took the vehicle to a Ford dealership service center to have the trim piece replaced. The vehicle was not inspected by anyone other than the Ford service center. There was no warning at all prior to the panel flying off. It didn't appear loose or flap in the wind, it literally just flew off.

10/23/22 While driving at highway speeds - Interstate 39 - a large piece of the driver's side windshield trim flew off. We had no impact with anything that would have made it fall off - it simply came apart and landed on the road behind us. We have had the piece fixed since. Body shop could have photos still - if needed. No warning signs were present in the car.

My window pillars flew off both last week. driver and passenger side windshield trim panels flew off in like to caused a wreck.

The driver windshield trim flew off my 2016 Ford Explorer as I was going down the highway. I saw where this has made the news and wanted my report included in it. Nobody was hurt and I was unable to retrieve the trim.

Pieces of my windshield seals are flying off my car endangering other drivers.

The windshield outer trim on the passenger side has detached two separate times (I replaced it each time at my cost), and it could be a hazard when it happens while I am driving on the highway.

Body trim pieces on the b pillar of the vehicle became loose and flew off on the highway, secondary replacement from Ford is now loose and about to come off on both sides, waiting on the warranty from Ford to send another new one.

On September 11th, 2019 we had to replace (while still under warranty) the seat belt buckle assembly on the rear (middle seat, driver side) because it would no longer buckle. On January 23rd, 2023 we returned to our local Ford dealership because the other rear (middle seat, passenger side) seat belt buckle assembly would no longer buckle. Upon inspection by the dealership's trim technicians, it was discovered that the other previously replaced seat belt buckle assembly is also about to fail again as well. So I now have 1 completely broken seat belt buckle assembly and a 2nd one seat belt buckle assembly that is about to fail in the middle row of my Explorer where my children are passengers. This is a repeat safety deficiency and we are very upset about it. We were under the impression our children were safe in their seatbelts in the back seats of our car. We contacted Ford Motor Company about this safety deficiency and were assigned the following case # of [XXX]. We were also assigned the following individual to handle the financial cost of the required repairs: CXS [XXX] Customer Experience Specialist, SUV Team [XXX] |www.ford.com office: [XXX] ext.[XXX] Our Assistant Service Manager at AutoNation Ford sent all the requested repair information and pictures requested by [XXX] at Ford. Our Assistant Service Manager at AutoNation Ford is: [XXX] Phone: [XXX] Unfortunately today, we received a phone call from [XXX] at Ford indicating that we do not qualify to have the repairs of the seatbelts covered by Ford. We find this completely unacceptable that Ford is not going to fix a safety item in a car that is less than 10 years old and in excellent condition. This is the second time these items have failed. Not only are the belts failing to connect, but they are also fraying. We do not believe we should have to pay for this vital safety equipment to be repaired. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2015 Ford Explorer. The contact stated that on multiple occasions while driving at various speeds, the steering wheel seized. The contact turned off and restarted the vehicle; however, the steering wheel seized. Additionally, the contact stated that while driving, the steering became difficult to maneuver the vehicle and veered to one side. The contact then stated that he heard a grinding sound while making left or right turns. No warning lights was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that a steering module panel that needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 102,000.

Rack and pinion making crackling noises My safety still at risk if I continue driving Yes the dealer ordered the part but is unavailable due to back order. The vehicle has not been inspected besides the dealer.

Purchased vehicle used in November 2022 that had been inspected by the dealer i bought it from. On January 20, 2022 I had routine and recommended service completed, along with multi-point inspection at local Ford dealer. All components tested ok and was told vehicle is in good condition. One of the recommended services I had performed was a coolant flush due to mileage of 105,500. I drove home approx. 18 miles from where I had it serviced. I did not notice a leak when i picked it up because the vehicle was brought out too me from the service bay and i got in the driver's seat and drove off. I didn't notice anything wrong until the next day (Saturday) when i noticed an oily spot on my driveway. I thought during the oil and filter change the day before that oil had spilled on the frame and had dripped down on the driveway while parked. I drove approx 5 miles to pick up pizza and back home. When i arrived back home there was a fast drip of coolant dripping under the vehicle. I sent video to service department, and even though it was a Saturday evening one of the Service Reps called me back. He said they'd come pick up the vehicle if needed, and it was probably just a loose fitting or hose. From Saturday afternoon until Monday morning the vehicle sat unused due to the leak. I drove the vehicle back to Ford Service on Monday morning and dropped off first thing. It did not overhead on the drive, but it was still leaking fluid when i parked it in the service lane. I was called around noon and told the water pump failed, in no part due to the coolant flush of course, and would have to be replaced at a cost of approx. $2,200 due to the engine having to be dropped to access. I had just spent $555 in routine and recommended service so this was an inconvenience to say the least. Was told by service that these water pumps usually fail around 150,000 miles and due to location the engine has to be dropped to repair the water pump causing huge labor charges.

As I was driving my electronic power steering system went out causing me to be unable to steer my vehicle. I was luckily able to get it off the road but had I been going any rate of speed it could have caused a major crash as you cannot steer.

Ford issued a customer satisfaction program 21B11 regarding the 2nd row seat belt worn or damaged electrical connection which results in the air bag light illuminating. My vehicle is doing this after arguing with the dealership because they did not want to fix it. Only to get my vehicle scheduled on 01/24/23, and this expired on 1/21/23 so Ford will not pay to fix the problem

Left for work steering locked up with no warning luckily not at a bad part of my morning commute I was doing 55mph was able to come to safe stop tried steering wheel back and fourth after a few attempts it started to tun but was very hard to turn so I turned around and on my way back home numerous lights came on on dash hill assist unavailable terrain management system fault loss of steering and I can't remember the other 1 but I was able to make it home

I was driving my 2016 Ford Explorer to the end of my driveway when the steering system locked up. The wheel would not move to either side, and I was forced to stop the vehicle before entering the roadway since this posed a serious safety risk. Fortunately, this issue was identified before entering the public roadway where an accident could have easily occurred. No warning light or safety message was displayed by the vehicle when the issue occurred. I initially tried to identify if the steering wheel locking mechanism was to blame, but this was ruled out since the vehicle was actively in "drive" and no other issues were noted with the steering wheel. This steering issue developed on a particularly cold day in December (less than 20 degrees out), however, it is unclear if this issue was related to the colder weather. The steering did not free up for approximately 30 minutes of idle time and multiple attempts to restart the vehicle. The vehicle would always go into drive but had no steering. This issue occurred on the three (3) subsequent days until the vehicle had idled for a period of time. Since this occurrence, the steering has had a grinding sound when moving the wheel. I took the vehicle to a licensed Ford Dealer and was told that the electronic steering rack would need to be replaced. This came as a shock since the vehicle only has 63,000 miles on it. I was told this part is on back-order and it took approximately a week for the replacement steering rack to arrive. This steering issue appears to be a blatant safety issue where a driver could unexpectedly lose steering control while actively driving and have no safety message or indicator alerting them to the serious issue. Given the lower mileage of my vehicle, this significant repair both from a safety and monetary standpoint would indicate this is a defect of the 2016 Ford Explorer, and it is unclear why this isn't the subject of a manufacturer recall based on other owner experiences found online.

I went into the store, came out 10 minutes later started the vehicle and it said service electric power steering, this also affected the stabilitrac, hill climb assist, 4wd, and traction control. If this would've happened while I was driving I would've caused an accident as the roads were icy. I brought it to a Ford dealership and the parts needed are on backorder with no lead time! You can't even get aftermarket parts! So now I have a vehicle with only 70k miles on it that I've had for less than a year that I cannot drive and have to continue making payments on because it's not worth anything to trade in. The repairs are going to cost just shy of $3000! Ford needs to recall this now!

The contact owns a 2016 Ford Explorer. The contact stated that the third -row passenger’s side seat was not properly secured to the floor of the vehicle. The contact indicated that an unknown part used to attach the seat to the floor had fractured and the seat was no longer secured to the floor. The vehicle was taken to the local dealer who indicated that the unknown part needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.

"Steering Assist Fault" and Lane Keeping Sys. Malfunction" faults appeared on my dash display. The vehicle is available for inspection if requested. When the faults lit up, I was unable to steer the vehicle. It was as if the steering was completely locked up. Fortunately I was driving down the driveway at the time and was able to stop before entering the roadway. If this would have faulted while on the road at any speed I'm sure an accident or death would have resulted from not being able to steer the vehicle. I took it in to a repair shop where they said to fix it would require the rack to be replaced and programmed. They recommended taking it to a dealership to be repaired. This appears to be a known problem to the vehicle manufacture but no recalls have been put out. Parts alone I was quoted $2,500 not including labor and programming costs. Vehicle has only been inspected by a repair shop. Symptoms prior to failure - I bought the car used from a dealership. Took the car back to the dealership a few weeks after purchase because I kept hearing a grinding sound coming from the front end while traveling at highway speed. They test drove it and inspected and said they could not find anything wrong. They ended rotating the tires. This did not help. Drove the car for a year feeling like something was wrong under the hood. Summer of 2022 the air vent control actuator went out and the car would not switch off from defrost mode. I had that replaced by a repair shop. December 22, 2022 as I pulled into the driveway I heard a popping sound coming from the front end as i turned into the driveway. The next morning, Dec 23, 2022 while heading down my driveway the faults appeared and I was unable to steer.

The power steering on my 2016 Ford Explorer completely stopped working while driving with two children in the vehicle. This is completely unacceptable for a 6 year old car with just over 100,000 miles. Ford Corporate refuses to honor this as a safety recall or safety issue despite the substantial complaints filed with the NHSTA. Are they really going to wait until there is a loss of life or severe injury to address this? On top of Corporate's unwillingness to acknowledge this is a manufacturers defect for which the safety of their customers and their families is at risk, they will not even consider a financial assistance program to partially fund the approximately $2,500-$3,000 price tag of rectifying; not to mention the backorder on the part needed. How many complaints regarding the very same issue have to be filed before NHSTA forces Ford to do something to prevent severe injury or death as a result of this known manufacturing defect?

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, she noticed a white cloud of smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the residence then towed to the dealer where it was diagnosed that oil had leaked through the exhaust. The contact was informed that the turbos and catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was denied a claim and transferred to the NHTSA Hotline. The failure mileage was approximately 100,000

Steering rack failed and I was unable to steer the vehicle. The safety of me and my family could have been put at risk if the steering failed on the highway. Upon research, I found this issue with Ford Explorers is a very common one. My mechanic was required to have the vehicle towed to him. I was unable to move the steering wheel at all! There was a light which stated the advance steering or something failed. There was no advanced warning. We are lucky the family was not traveling fast on a highway.

I just bought this vehicle and only had the chance to drive it for a few days now. I was told all recalls were repaired. I have not had the chance to bring it to a certified garage yet. The problem is when the vehicle is going at say walking speed like turning into a parking spot the whole vehicle is jumping to the point where I could have no control and jump into another vehicle or someone walking nearby. As the wheels are turned it's much worse. I believe it's the transfer case.

Airbag light came on. Took the vehicle to local Ford Dealer, we we told it was a failure of the second row seatbelt inflator connectors. Initially told this would not affect the front airbags, so repair was unnecessary. We were going to forgo repair. When my son noticed the light was not "off", he questioned it. Learned that repair was necessary because all air bags on a "loop". After spending over $1000.00 for repair, we learned there is a TSB alert specifically for the 2016 Explorer, apparently the way Ford configures the wires causes them to fail.

The contact owns a 2016 Ford Explorer. The contact stated that exhaust fumes were entering the cabin of the vehicle while driving. The dealer was made aware of the failure; however, the vehicle was not repaired. The contact was concerned for his safety and discontinued driving on the roadways. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

Went out to leave in Explorer. Placed Explorer in reverse and steering wheel wouldn’t turn. Several messages appeared on the display such as driver assist failed, traction control on light enabled, traction control off light enabled, uphill assist message, and several others. Basically the car had no power steering.

2016 ford explorer, our family vehicle, my spouse was driving back home with kids in the back, approximately 20/25 miles per hrs, the steering all the sudden seized up, and no power steering assistant, since the steering system all electric rack and pinion, the dash board gave a message, no traction control, all terrain system not available, service steering assist. Luckily it happened in residential area, no body got hurt, as well as my familly, I was Able to tow it to the ford dealer in Illinois, diagnosed it a week after as electric power steering failure, cost is around $3000 to repair, and part is on national.back order, This has been a common safety issue for part failure for the 2016 Ford explorer and up , but ford refuses to open an recall , its all over the internet same part issue and same model cars people have been suing and reporting it to Ford , dealer quote to repair is $3000 plus tax to repair, on today's date 01/01/2023 and no transportation since 12/26/2022, its more of safety concern than just a part failure if it happens on a highway speed/road and steering seizes than just a part failure without a warning.

Water pump failed at 80,000 miles and cause the car to stall mid intersection putting out life at risk. This is a known issue that should be recalled . Not to mention the repair is $4,000-$6,000 mostly labor to fix. Whole motor has to be taken out to replace the water pump.

The contact owns a 2016 Ford Explorer. The contact stated upon taking the vehicle to the dealer for routine maintenance, he was informed that the Power Train Unit (PTU) was leaking and needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the Power Train Unit (PTU) installed on the vehicle was not the original part and would not be repaired. The manufacturer was contacted, and a case was opened. Additionally, the manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 78,000. The VIN was not available.

My power steering, traction control, and terrain management all stopped working in my 2016 Ford Explorer due to a faulty steering gear. This is a known design flaw, which has impacted several hundreds 2016 - 2018 Ford Explorer owner/operators. Losing power steering capability while the vehicle is being operated is a major safety concern, which could lead to a motor vehicle collision, especially if being driven at highway speeds. Ford is aware of this issue but still fails to recall this problem. NTSB can rectify this problem by forcing Ford to do the right thing and permanently repair this issue. I am being forced to pay $2,381.50 for something that they know is a safety problem but they refuse to acknowledge. Gibbs Law Group is opening a class action lawsuit in this matter so clearly there are red flags that are being ignored. Please force Ford to do the right thing. 920-918-6266.

Same issue as NHTSA campaign number: 22V150000 The problem: The brake master cylinder may allow brake fluid to leak from the front-wheel circuit into the brake booster.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was at the dealer for Customer Satisfaction Program: 21N01 (High Speed Fan Motor Relay) the dealer diagnosed that the water pump was faulty, causing the air conditioner fan to fail to deactivate. The dealer declined to perform the repair because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 41,785.

Rack and pinion power steering rack stopped working while my wife was driving back home with our two kids that are 4 years old and 9 months old. Thankful she didn't crash because she was unable to steer the vehicle. No warnings or signs of the part going bad. Ford should be held responsible for issues like this. Numerous people are having the same issue.

The contact owns a 2016 Ford Explorer. The contact stated that there was fluid leaking underneath the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the water pump was faulty and needed to be replaced. The mechanic advised the contact to take the vehicle to the dealer. The vehicle was then taken to the dealer, where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

steering on my car failed turning onto off ramp and could not steer the car with out a lot of effort missed the car in front of me and came to a stop on side of over pass missed the bridge called my dealer to have it looked at steering rack motor seized apparently it is a problem with 2015 2016 explorers cant find steering racks any where in north America I have been waiting for parts still no eta can you help with this problem thanks [XXX] email is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2016 Ford Explorer. The contact stated that after parking the vehicle, she noticed water leaking under the front of the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the water pump needed to be replaced. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

Out of nowhere, my engine starting running hot and did not give me any warning. I had to take it to a local repair shop, where they stated that the air compressor quit working and blew the head gasket, resulting in a purchase of a new air compressor and a used engine. I have two daughters and our safety was put at risk because I had no indication that anything was low, I check the gauges all the time and nothing ever showed low. My car got really hot and when it was basically too late, a light came on to tell me that my car was hot. There were not messages or anything that came up prior to that. The problem has already been corrected, out of my own pocket. I can send in any paperwork needed to confirm there was a problem. The vehicle was not inspected by the manufacturer, police or insurance representative. The Ford Dealership would not be able to look at it until 3 to 4 weeks after it happening and I needed it seen right then.

Vehicle right passenger area receives no heat, either from front heat vent nor does the seat heater function. Dealer replaced seat heat mechanism(s) that required software update. Update failed to resolve the problem. Outside temp is now -13°F. Dealer states they are awaiting dealer engineers to determine how to repair the problem.

The contact owns a 2016 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, the front driver’s side trim detached from the windshield without warning. The contact then stated that the passenger side trim was also detaching. The dealer was notified of the failure and the contact was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 98,000

This vehicle has 70000 miles and the water pump went bad already. Read hundreds of complaints and still no recall. This part is definitely faulty and Ford should have recalled it long ago.

Water pump failed.

The water pump has failed causing me to breakdown going down the road. The car has less than 100k miles and did not alert me to any kind of mechanical issue before hand.

My 2016 Ford Explorer air bag warning light come on with under 85,000 miles. I took it to the dealership and it was diagnosed with the code B141B/B141C as an issue with the wiring harness regarding the second row inflatable seat belt.

The contact owns a 2016 Ford Explorer. The contact stated that the steering column was emitting a grinding noise and the steering wheel suddenly seized without warning. The contact stated that excessive force was needed to maneuver the vehicle. There were no warning lights illuminated. The contact took the vehicle to the dealer and was informed that the rack and pinion failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not covered under a recall. The approximate failure mileage was 59,900.

The contact owns a 2016 Ford Explorer. The contact stated she noticed the heat in the vehicle was not operating as needed. The contact also noticed that there was no coolant in the coolant reservoir, and the engine was overheating. The vehicle was taken to the dealer and the mechanic stated that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 95,000.

While driving on any damp/wet/or dirt terrain the rear end of the vehicle will slide side to side even though I am steering normally. Driving in town I have drifted sideways into the other lane of traffic barely avoiding an accident.

The accelerator for the climate controls is malfunctioning. Cannot defrost the windows to see, when driving the windows get so fogged I have to pull over to get them to defrost. Over 50k people online have stated the same issue. The climate controls stop working and there are no recalls from Ford. When I spoke to Ford, the lady made a statement that she’s had many calls with the same issue and it’s definitely a Saftey hazard.

Unknown system or components, smells like propane or exhaust odors inside the cab. Mostly when driving slow or at a full stop. It is a police interceptor suv with 65k miles. No warning lights or other symptoms appeared prior to odor. Odor gives me a headache/nausea.

On Wednesday, November 2, 2022, at about 4:00 pm I proceeded to parallel park my vehicle and as I put my foot on the gas pedal the car took off uncontrollably at a very high speed, I tried to control the car but before I could stop it, I crashed and hit a tree. My vehicle was severely damaged. The vehicle was taken to the Dealer for inspection, and I was told there was nothing wrong. I know what happened and there is something wrong with this vehicle. I am glad that the tree was there because if not I believe I would have ended inside the house that was behind the tree and could have injured someone. My vehicle is at the body shop now, but I don't think I will drive it anymore, I don't feel safe in it.

The contact owns a 2016 Ford Explorer. The contact stated that after the vehicle was taken to an independent mechanic for routine services, she was made aware that the water pump needed to be replaced. No warning lights were illuminated. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,300.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle started to shake and then stalled. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired. Additionally, the contact stated that water was entering the vehicle through the sunroof. The contact stated that the sunroof failed operate as needed. The vehicle was taken to the dealer however, the contact was informed that the sunroof needed to be opened to be diagnosed. The sunroof was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 126,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 15 MPH, the power steering failed, and the vehicle started fishtailing. The contact used excessive force to regain control of the vehicle. The contact was able to get the vehicle to stop. There were no warning lights illuminated. The contact had the vehicle towed to the dealer. The contact learned that the rear toe link had disconnected from the vehicle causing the rear passenger’s side tire to no longer to be able to properly attach to the vehicle. The vehicle learned that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 100,000.

My 2016 Ford Explorer is in the dealership having the transmission repaired due to a recall that says there is an internal flaw in the design that has to be repaired. In removing the transmission, it was discovered that the transmission mount was cracked. I will have to personally pay for a new transmission mount according to Ford because that detail was not included in the specific recall. My contention is that the jerking and shuddering that happens every time I accelerate has caused the failure of the mount. I believe this is a reasonable explanation to a part of the drive train that is unaffected by normal driving. Bottom line is that the jerking and shuddering that was cause by the torque converter er.al, probably caused enough movement to crack the mount. Obviously the transmission doesnt move under normal circumstances.

First problem I had was with the Actuator. I lost the ability of defrost and have the heat/AC go to anything other than direct face mode. Now, the power steering to my 2016 Ford Explorer is gone. It felt like I was grinding concrete when I would make any turn or slight shift. It’s been at the shop for weeks due to a backorder. I’m a single mom of 2 and it’s my only transportation. I’m really struggling without my vehicle. This should be part of a recall ASAP cause from my research this is too common almost this vehicle and good people are really going through it.

Grinding noise when turning wheel noticed Mid-August 2022. No warning lights prior to failure. Aug 22, 2022, took to local mechanic. Diagnosed as faulty steering gear. Told 3500 on backorder. Part failure prevented vehicle from safely steering. August 28, 2022, took to Team Ford Dealer in Navasota, TX. Diagnosed as faulty steering gear. Order replacement, installed. Replacement part malfunctioned when installed at dealer. Warning lights went off, according to service manager. Dealer attempted to reorder. Part backordered. Parts ordering suspended while part redesigned, according to service manager at dealer. Nov. 2, 2022. Part still on backorder. Unable to drive vehicle. Steering gear necessary for vehicle to function safely. Part needing redesigning indicates original part faulty. Part malfunction confirmed by independent mechanic and Ford dealership.

Crossing busy intersection with children in vehicle, vehicle lunged and wrench symbol came on dash, and as crossing intersection vehicle wouldn't go more than 5mph, this could possibly cause a serious accident injury wife and child or possibly death, this vehicle had approximately 60000 miles.

My airbag light on the dash came on after starting the vehicle and will not go off. I took it to a Ford dealership and was told it was the wiring that goes to the 2nd row airbags and I would need to replace the wiring harness. The cost was estimated $1260.00. I purchased an extended warranty for the vehicle that covered electrical but was told it would not be covered because it went to the airbag and airbags are not covered. I have looked into this airbag problem and it seems this has been an issue for the vehicle for years. If the airbags do not work that is a safety issue and Ford is not doing anything about it. With as many complaints this has and for the safety concern something needs to be done. I can not afford $1200 to fix something that Ford has not bothered to fix for its customers.

While driving on a state highway and exiting the roadway the steering wheel locked in the turning direction long enough to drive over the small curb on the opposite side of the roadway. If this was a higher exiting speed a larger incident or crash would have been worse.

The contact owns a 2016 Ford Explorer. The contact stated that after a rainy day, while entering the vehicle, she noticed water on the front passenger’s side floor. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be sealed. The vehicle was repaired but a year later she experienced the failure again. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 35 MPH, the vehicle started overheating with the high temperature warning light illuminated. The contact was able to pull over on the side of the road and notice that there was no coolant in the engine due to a coolant leak. The contact added more coolant and the vehicle started to operate normally. The vehicle was diagnosed by an independent mechanic, and he stated that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by the dealer. The failure mileage was 55,000.

Power Transfer Unit (PTU) exploded cracking the PTU case and Leaking out all gear oil which can be caused by PTU being too close to the exhaust and the PTU overheats from the exhaust heat breaking down the gear oil, this gear oil being over heated and that close to the exhaust could have caught on fire and if I have been on the highway at a high speed it would have caused the vehicle to lose all power going down the highway and in turn we could have been hit and killed due to the immediate loss of power SSM 47993 which has the year make and model of my car already listed on it as well as other ones listed by NHTSA however Ford consumer affairs refuse to do anything or offer any help even though they have acknowledged that there is problems with the PTU in multiple models. Is this truly worth someone's life as this can cause severe damage to the drive shaft when they explode with absolutely no warning or lights on the dash coming on or anything? All Ford Motors consumer affairs could say to me was ma'am your vin number is not listed on our end. My car is a 2016 Ford Explorer Platinum AWD with 3.5L ecoboost with Twin Turbo, it only has 64,660 miles on it.

Clunking and popping noise from steering while steering left or right while slowly traveling forward or reverse. Noise can be heard from steering while front end jacked up off ground. Afraid steering may lock up or fail while driving causing injury or death or stranding. Noise has become more frequent lately, started around 65k miles.

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the vehicle intermittently started shuddering. The contact veered to the side of the road. The contact was able to drive the vehicle to the dealer at lower speeds. The vehicle was taken to the dealer where unknown repairs were completed; however, several weeks later, the contact noticed an abnormally strong burning odor inside the vehicle while driving. Additionally, the contact stated that upon parking the vehicle, she noticed that there was oil leaking onto the ground. The vehicle was taken back to the dealer where the rear main seal was replaced; however, the failure persisted. The vehicle was taken back to the dealer where the rear main seal was replaced a second time; however, the failure persisted. The vehicle was taken back to the dealer who contacted the manufacturer for assistance. The manufacturer sent out a field technician who diagnosed that the crankshaft had failed, and the small block or engine needed to be replaced. The vehicle was not repaired. The contact followed up with the manufacturer who informed her that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 82,700.

While braking off a highway the steering light appeared and the vehicle began to shake uncontrollably. The ford motor co. stated there was no issue and did not address.

Transmission died with no warning at under 80k miles. The car lost its ability to accelerate while merging on the highway. Got off highway and to friends home. Car would not reverse and could not accelerate over 15mph. Had it towed to AAA repair shop. According to AAA repair shop a new Transmission is needed. This is unacceptable with only 80k miles, never received warning lights, and regular maintenance. 2016 Ford Explorer has know Transmission issues.

Steering rack failure causing loud popping inside of the rack and pinion causing trouble steering, also abruptly pulling the vehicle or hard steering several reports of people almost wrecking.

It has a known problem of that the water pump leaks into engine and causes engine failure. It's all over the google. Today, car dealer called me and told me, I would be better replace the water pump before it fails. It is not failed yet, but they said they saw the symptom, which will cause fatality if I don't change it. And it will cost me not to die from that design failure. Is this not a matter for a car manufacturer to cover by recalling it? When I searched on google, there is a law suit going on, and many many forum of people who's having the exact same issue with multiple ford and lincoln model. Please help people on this matter...

With no warning, the steering began to grind with turns and was harder to steer. No warning lights ever appeared. The car was no longer safe to drive. The vehicle is 2016 with low milage, approximately 57,000 miles. The mechanic assessed the vehicle and said the rack and pinion needed replaced. He stated he has begun to see multiple 2016 Ford Explorers coming in with with issues of low milage yet needing the rack and pinion replaced. The car was then taken to a local Ford Dealership. They agreed with the mechanics assessment. The car has now been in the shop for 43 days with no available parts to repair.

The contact's father-in-law owns a 2016 Ford Explorer. The contact stated that an unknown fluid was leaking from the vehicle. There was no warning light illuminated. The contact took the vehicle to the dealer where it was discovered that the water pump was defective and needed to be replaced. The contact paid for the repair; however, soon after the repair, the failure returned. The vehicle was taken back to the dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 56,000.

On February 03, 2022 I took my to the Ford dealership in my area, I was told that rear toe link was replaced. After 8 months while I was driving the Explorer 2016, the car starts swerving from side to side, and lost the control. For few seconds I was struggling to stop the car, after I stopped the car I checked the tires, I saw the rear left passenger tire was loosen, and steering wheel wasn’t straight. Me and my friend were terrified and still not feeling alright. I lost the confidence in Ford Explorer.

Steering started making grinding noise and when parked steering froze. Restarted and steering unfroze and made grinding noise and slowly drove to repair shop. Checked for recalls and none on this vehicle. Repair shop said no parts are available form Ford for a repair. This has to be a factory defect and could lead to serious injury or death.

The water pump failed and is available for inspection. i was driving and my engine began smoking to the point of visibility loss and suffocating air fumes. I was forced onto an edge of the highway with a drastic drop into the road and had to evacuate my 5 and 2 year old daughters from their car seats. Had i not noticed the smoke im sure a fire would have put me and my kids at fatal risks. i had it taken to the dealer to check into the highspeed cooling fan. the service technician told me that he knew without checking that it was the water pump because ford knows that they have been faulty with issues up to catastrophic engine failure since their 2011 series ford explorer up to the current 2019 with the duratech 3.5 engine. it was inspected by the ford dealership. and i saw no warning or even problems prior that indicated an oncoming failure that could have endangered my kids or myself. After doign research, almost every ford explorer owner has had these issues and ford made a laughable fix to update our owners manual about the water pump. this disclosure should have been mentioned during the sale of the vehicle and had it been i would have chosen a different vehicle and manufacturing company all together. This has shown ford's negligence and complacency towards driver and consumer safety and they should have had the entire engine recalled. but thats appearantly to expensive. now i have a useless vehicle on my credit that i cant afford to fix because of their design issue and like many consumers i feel like ford owes it to us to fix these and offer a lifetime warranty for the water pumps. do your job correctly and with integrity and you wont have to fix so many problems.

The contact owns a 2016 Ford Explorer. The contact stated that he noticed a puddle on the ground of his driveway. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked from the water pump and into the engine block. The contact was informed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that no recalls were affiliated with the VIN and no further assistance was provided. The failure mileage was approximately 120,000.

My wife was driving our kids home from school when she experienced a sudden loss of steering followed by inaccurate control with no type of indication for an issue on the dashboard. Once she was able to (thankfully) make it home, I drove the vehicle around and noticed that there was a considerable lack of power steering when turning and the steering wheel would not return to the center position as typical. We brought it to an auto shop that diagnosed the issue as being the electric power steering rack which appears to be a fairly common issue with these Ford Explorers regardless of mileage. Tried to address the issue but the part if back-ordered for weeks and we are unable to fix our vehicle. Looking online, it appears that this is a common issue with Ford Explorers that could potentially lead to serious complications if experienced driving at higher speeds. Additionally, there are already a couple of recalls related to the steering of this vehicle.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the message "Power Steering Assist Failed" was displayed. The contact stated that the steering wheel seized and became extremely difficult to maneuver. The vehicle was towed to the dealer where it was diagnosed that the power steering motor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 46,000.

The contact owns a 2016 Ford Explorer. The contact stated while stopped in traffic, the vehicle was shuddering and appeared to be going into idle mode. The contact depressed the accelerator pedal and the vehicle responded as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under Customer Satisfaction Program Number: 20N07, which had expired. The failure mileage was 130,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 55 MPH, the vehicle began to sputter as if the vehicle was going to stall. The contact stated that "Shutdown Engine" warning light was illuminated and the temperature gauge was extremely high. The contact pulled off the road, stopped the vehicle, and opened the hood. The contact observed that there was no coolant in the coolant reservoir. The contact left the vehicle and returned with coolant and refilled the reservoir. The contact drove the vehicle to her residence. The contact checked the coolant reservoir and stated that the coolant was bubbling in the reservoir. The contact stated that a puddle had formed underneath the vehicle. The contact stated that the failure had been an ongoing failure. The contact stated that she had mistaken prior puddles underneath the vehicle for condensation from the air conditioning drain hose. The contact had taken the vehicle to an independent mechanic who diagnosed that the water pump needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 136,000.

I felt a thumping when turning the steering wheel and took it to the dealership who kept it for two days to attempt to replicate the same noise but they were unable to reproduce or replicate. Two or maybe three months later, the thumping noise turned into a clicking noise. Again, I immediately took it to the Ford dealership and fortunately a mechanic was still on duty. They test drove the vehicle and heard the same noise. They ask if I could leave the vehicle for more testing with their suspension specialist and they will contact me the next day. The next day they contacted me and I was told 'this is a common problem and Ford is aware of issue but has not issued a recall'. Concerned about the comment I took it to a second Ford dealership. The second dealership kept it for a day and of course they could not replicate the thumping or clicking sound. They even inspected the steering/wheel components but found nothing. Worried, I did some additional research and found this website with other people complaining about the same issue https://www.carcomplaints.com/Ford/Explorer/2016/steering/steering-rack_and_pinion.shtml I even found a few YouTube videos addressing the same problem. October is here and winter is about to set in and my vehicle is still thumping and clicking. I am driving the vehicle but concerned I am putting my safety and the safety of others at risk. Based on the information I found, it is clear that I am not the only one with this issue.

Water pump failure, leaking antifreeze all over my brand new concrete

Water pump failure which causes the car to stall immediately when it overheats. This appears to be a common issue with 2016 Ford Explorers

My purge valve was stuck open and had strong fuel vapors leaking inside of the car cabin. I became lightheaded and went to the ER. This was before the check engine light came on. It was very concerning.

The contact owns a 2016 Ford Explorer. The contact stated that the engine coolant warning light was illuminated with the engine overheating. The dealer was contacted and stated that the water pump and timing belt needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was out of warranty and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 64,000.

Initially the steering on the vehicle appeared to be "notchy". It was holding the last steering wheel correction rather than returning to centered position. It appeared as if something lost lubrication. While driving the traction control and advance trac lights lit. Messages "Steering fault service now", "Service advance trac", "Hillstart assist not available", "Steering loss stop safely" appeared. After shutsown and restart "No steering" message appeared. There was no steering at this point. Code P07AE "Friction element" showed on code reader. If the vehicle was not stopped safely there could have been a serious accident of any variety. The vehicle is currently waiting for repair. This has been the case for over one month. The steering gear is on backorder. There has been no further inspection at this time.

The contact owns a 2016 Ford Explorer. The contact stated while driving 71 MPH, the contact noticed that the air bag warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The failure mileage was 138,400.

During inspection the dealership noted that the water pump was leaking coolant into the engine and must be replaced before catastrophic failure profit failure. The cost of the replacement is an excess of $3000

A ticking/grinding noise coming from the steering column while turning at low speeds. When turning the steering wheel to the right or left, the steering wheel will not center and must be forced back to center/straight. If not manually forced back to center/straight the car would continue in the direction of the turn being performed. The force needed to center the steering wheel is unpredictable and varied. The vehicle was taken to two local mechanics who diagnosed that the rack and pinion is faulty and needed to be replaced.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 55 MPH, the A and B molding used to secure the windshield, detached from the vehicle. The contact pulled over and retrieved the pieces. The contact had taken the vehicle to the dealer who replaced the moldings. The contact stated that the front windshield molding had since started to detach again. The contact stated that the rear and front passenger’s side door moldings were also detaching. The contact returned the vehicle to the dealer and was informed that the repair was not covered under warranty. The manufacturer was made aware of the failure and confirmed that there was no recall regarding the failure. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 83,913.

Approximately 2 weeks ago, I received a warning for power assist fault- service soon. Once I turned my truck off and restarted it the warning went away and the truck drove fine. Then about 1 week ago, the warning came back and did not go off. The truck became extremely hard to turn almost locking up while I was driving in traffic. I took the truck to Ford dealership to learn that steering assembly had failed and it would cost $3,000 to fix! I’ve read where this has happened to several others with this same male truck. Luckily, I was not on the highway or this could have resulted in an accident possibly a fatality. This needs to be addressed as this is a very serious issue.

Complete engine replacement recommended by Ford dealership. Vehicle had the Water Pump and Timing Chain replaced early 2022, has been running good since replacement but out of no where check engine light came on and started running sluggish. Had it towed to Ford and explained the engine is not building compression and recommended new engine. Since purchasing the vehicle brand new had several people we know also had to replace water pump but because of the design was $4000 to replace, find it strange with all the recalls on this vehicle that the water pump isn’t included in the recalls. After hearing from other mechanics the compression could’ve been caused by coolant leak (water pump) into the head gaskets. Basically one problem causing other problems but Ford not admitting any issues but redesigned the engine after 2016, sounds fishy to me.

Issue with the power steering in the vehicle. Loud grinding when turning vehicle.

We own a 2016 Ford Explorer with only 23,000 miles on it. While driving down the road the steering began to make a noise when trying to turn and shortly after it became very hard to keep control of the car (not a power steering issue). We were only a half mile from a dealer when the problem began and we drove it there so they can diagnose the problem. The dealer found that the steering rack needed to be replaced. No warning lights or any messages came on the dashboard prior to issue nor when the issue started.

Air bag dashboard light turned in January 2022 until now part is back order. Secondly over heating problems at 60 mph on July 16, 2022 I was told it was the cooling fans and was fixed and didn’t fixed the problem now I was told is the active grilled shutters malfunctioning

The contact owns a 2016 Ford Explorer. The contact stated that his while his son was driving approximately 75 MPH, the vehicle lost power steering functionality. The driver was unable to control the vehicle and the vehicle went across two lanes of traffic to the right. The contact stated that numerous unknown warning lights were illuminated. The contact's son was able to steer the vehicle to the residence however, excessive force was needed while steering the vehicle. The contact stated that the steering wheel then seized and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering rack needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer had been made aware of the failure. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving and making left and right turns, the contact heard a clunking noise in the steering wheel. Additionally, the contact stated that the steering wheel felt detached. The contact stated that the vehicle was swaying to the left and the right. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 89,000.

You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.

Steering wheel started making a rubbing sound. Then it started loud grinding/scraping noise. Steering wheel ‘catches’, hard to turn, or locks up. No warning light/s for service were presented. 2 weeks for an appointment by Ford Co. I have had Ford mechanic inspect, & diagnosis is a Electronic Steering Box, Steering Rack. The vehicle has 60, 005 miles. The Ford service rep did not say anything about not driving it. I parked it, afraid of an accident! Waiting on parts. I have read there have been 2,000 complaints filed. How many have not been officially filed?

While driving on the freeway, the right front exterior pillar trim came off and flew back toward traffic behind me. That exterior trim was between the door frame and the windshield. Luckily it did not strike any other vehicle. It could have easily struck another vehicle and caused an accident and/or injury. Prior to the detachment, the trim in question did not appear to be lose or coming off. When I checked with my local Ford Dealer, the service technician told me he knew of many other incidents involving that particular trim coming off on both sides of the vehicle. The dealer replaced the trim at a cost of $500. I later did some research on the internet and found that this has happened to may other owners of Ford Explorers. I notified Ford of the incident, no recalls involving this equipment.

I was driving on the interstate and the power steering stopped work. No signs or anything till it stopped working. I had to pull over asap and it was very hard to turn. Now there is no way of getting the part for my car to fix it because of national back order

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated and the engine temperature gauge indicated that the engine was overheating. The vehicle was immediately taken to the local mechanic who diagnosed the failure was due to a faulty water pump and suggested that the vehicle be taken to the local dealer for servicing. The local dealer was contacted and the service appointment was scheduled. The manufacturer was not yet notified of the failure. The failure mileage was 88,278.

Water pumps failing with less than 50,000 miles causing coolant leakage and overheating

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle was shuddering significantly and was emitting abnormal rumbling sounds. There were no warning lights illuminated. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The vehicle was taken to a second dealer Big Valley Ford, Inc. (M-28, Ewen, MI 49925), where it was diagnosed that the driveshaft needed to be replaced. However, the parts were on national backorder. The vehicle was taken to an independent mechanic where it was diagnosed that the driveshaft needed to be replaced. The driveshaft was replaced. However, the failure persisted. The vehicle was taken back to the independent mechanic where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance as the vehicle was out of warranty. The failure mileage was approximately 47,075.

Steering makes occasional clunking/popping noises at very slow speeds backing out and turning form my driveway. It also occurs occasionally making slow speed turns like on a roundabout or U-turn. On one occasion we had a loss of power steering mid corner and jerking sensation. I had it towed to my local Ford dealer as it is a safety concern and they said they could find no noise and no codes stored. There were no warning lamps indicated. I demonstrated it to t he technician and they said it was "normal". No way is this normal and it is a safety issue as I can feel the clunking and my steering wheel fighting me when it happens. I have read others have experienced similar issues. We purchased the Explorer new and have had no accidents.

Passenger side windshield trim came loose on the freeway and flopped around violently then broke off and went flying behind us. Thankfully it did not hit vehicles behind us as it weighs several pounds and has pointy ends. We purchased this Ford Explorer brand new and it always had some wind noise at freeway speeds on that side. @ 46K miles and the trim replacement was not covered by warranty. The dealer said it is quite common and they see it regularly (and will happily take your $500 to fix it). I have seen several other Explorers (including one Police Ford Explorer) with this missing trim panel and you can find many aftermarket replacement brands selling them online and in auto parts stores. This must be a very common issue to justify several companies making replacements. This issue could be deadly if you are following behind a Ford Explorer when it comes off at speed. Ford has sold millions of these SUV's. Looking at the damage it appears the bottom plastic clip that hold the large trim piece fails then wind gets under the trim and breaks the other clips ultimately sending the part flying.

The power steering on my 2016 Ford Explorer failed at 73,000 miles. I had a total loss of power steering and had to be towed to the dealership who, upon investigating the cause, said it was corroded but wasn't visible until they opened the Steering Gear Assembly. After doing some web searches on the topic, I found that this is becoming a common issue with Ford Explorers. There have been many reports of people who have lost power steering while driving. The replacement part is currently on backorder and Ford is in the process of releasing 250 within the next week but they said most have been claimed already. Again, indicating that my experience was not an isolated issue. This is a safety issue.

Check engine light came on low engine oil pressure light come on made loud knocking noise regular maintenance 147k miles vehicle is at mechanic shop estimate total $1500-$2500 to fix do not have money for repairs

I drove it Wednesday to an apt one hour away with no issues but the next morning the steering wheel would hardly turn at all and made a constant knocking noise. If this had happened to me while on an interstate or highway, I am certain that I would have crashed since I had no control. I did inquire with Vogler service dept. about it having anything to do with the last recall we took care of since it warns of possible loss of steering control but was told it did not. I understand that the whole steering assembly (for lack of parts jargon) has to be replaced and reprogrammed and that this will be difficult to get and also Vogler said they are short staffed so it will take a while. The recalls I am referring to are 20S62 and 21S32

The contact owns a 2016 Ford Explorer. The contact stated that while starting the vehicle, the coolant temperature warning light and "Engine Coolant Over Temperature" message were displayed. The vehicle was taken to an independent mechanic who performed a pressure test; however, no coolant leak was found. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

The engine shut off when driving on the highway at 65 and the wrench light came on ... I could not navigate the vehicle...took it to the Legacy Ford dealership and was informed that the Electronic Throttle Body needed to be replaced...I believe ford had that on a recall back in 2017 but not for my VIN....The dealership said that my VIN does not qualify for the recall to my surprise

The contact owns a 2016 Ford Explorer. The contact stated that upon taking the vehicle to a dealer for an oil change, the contact was informed that there was a leak in the water pump. The contact was given an estimate for the repair. The contact also stated that the parking brake had failed to operate as needed. The contact took the vehicle to an independent mechanic where the parking brake was replaced; upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V464000 (Parking Brake). The manufacturer had yet to be notified about the failure. The water pump had yet to be repaired. The failure mileage was approximately 95,000.

Both of my roof side rails have come off while driving down the road. This could have seriously harmed another driver behind me. There were no warnings of this. Nobody can inspect them because they are in pieces now as they were ran over.

The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The mechanic retrieved a fault code for the second-row seat air bag sensor. The contact was informed that the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 94,000.

Vehicle (2016 Ford Explorer) returned from the dealer following standard maintenance and a recall repair for the rear toe link. Operator noted the vehicle’s steering seemed somewhat stiff. Vehicle sat parked for two days and when driven again the steering was incredibly stiff require a great deal of effort to turn the wheel in either direction. Steering continues to be stiff and difficult whenever the vehicle is operated. Dealer was contacted and vehicle was brought back in for assessment. Dealer diagnosed the problem as the Steering Rack and advised it would need to be replaced. Per dealer the part is on national backorder and no time frame is available for when the part may be available. Dealer was unwilling to provide alternate transportation because the vehicle is no longer under warranty and part is on national backorder.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The contact related the failure to NHTSA Campaign Number: 20V692000 (Power Train). The failure mileage was approximately 180.000.

July 28,2022 while driving on the highway at 55mph the power steering began to fail. It didn't fail completely but the steering felt awkward. I slowed up considerably. Fortunately I was less than 2 miles to my home. As I was getting home a power steering warning light illuminated and then went off. Not sure exactly what it said as I was too busy driving. At that point the power steering hadn't failed completely but still felt awkward (I would say the steering alternated between smooth steering and like the steering wheel was starting to lock in place). I managed to get to my driveway. I shut the suv off and called the local Ford dealership. They advised restarting the suv and to see if the power steering returned. It didn't. It was completely locked up at that point and I couldn't even turn the steering wheel. I called a tow truck and had it towed to the closest Ford dealership. Russ Hubler Automotive in Greensburg Indiana. The dealer called on July 29, 2022 and said the power steering had failed. I'm not a mechanic so I don't know the mechanical details but they said it wasn't the electric steering motor or module. It would cost about $2,200.00 to fix. As of today August 1, 2022 it is sitting at the dealership waiting on parts to be repaired. As I did more research I found that MANY other people had reported the same problem. I called Ford Customer Service on August 1, 2002 and spoke to a rep and then finally her supervisor. They refused to help. I was on the phone with them for 46 minutes. The supervisor finally admitted the power steering was a recall issue but it did not as yet include my VIN number even though I had the exact same experience as hundreds of other owners. She advised filing this report with the NHTSA and the BBB. She admitted that Ford was not to going to address this issue until they were required to by the NHTSA. She advised saving my receipts so that if and when the recall included my VIN number I could be reimbursed. Disappointed in Ford.

Steering gear asy replaced.

On 6/16/22 my vehicle was put in the shop for overheating. It was a water pump leak. It is a timing chain run water pump. The water pump is located in the engine. It was a very expensive repair. Due to the amount of labor this took to fix I was out of a vehicle for almost a month. I paid for the repair. Less that a week after I got it back my AC stopped working. Back to the shop it went. More money later... Mechanic explained to us that the water pump is located on top of the compressor. When it leaked it got all over everything destroying it. Now I must get a new compressor. No telling what else it ruined under there. This is a huge problem with this year model of Ford. Matter of fact in Canada it has already been recalled. Why is this problem not getting recalled in the US? Many people have gone after Ford with no luck and one judge threw of the case.

My vehicle build date is May 10, 2015 @ Chicago plant. NHTSA put out a recall on my vehicle but it wasn't attached to my VIN # and my vehicle is currently having said recall problems. The recall was NHTSA-20-V-692. Is there a way to get it added to my VIN please

My 2016 Ford Explorer only has 26,815 miles. Was driving vehicle when suddenly started to have steering issues. One of the message(s) was: Steering Fault Service Now.

The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle, a ticking noise was present within the steering column while turning in either direction. The contact stated that eventually the noise became louder. The contact stated while driving approximately 15 MPH and turning the steering wheel to the right, the steering wheel seized causing the driver to forcefully turn the steering wheel in the opposite direction to avoid losing control of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the steering column rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 102,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the vehicle was vibrating abnormally. Additionally, while attempting to accelerate the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to Manufacturer Communication Number: 20N07-S2. The approximate failure mileage was 60,000.

Water pump broken. Causing engine to overheat. Please recall

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the rear seat passenger noticed that a black material had detached from the front of the vehicle. The contact stated that the plastic trim from the windshield had detached. The contact called and notified the dealer about the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.

The rack and pinion failed and need to be replaced.

2016 Ford Explorer water pump malfunction. Car runs hot and could cause engine failure.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the vehicle unintentionally downshifted without warning. The contact called the manufacturer and was informed that his vehicle was included in a customer satisfaction program; the contact scheduled an appointment at a local dealer for service. The contact took the vehicle to the dealer where she was informed that the transmission was defective and that the recall did not apply to the vehicle. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 72,000.

The side panel behind the front passenger and driver side windows detached while driving. Specifically, the passenger side window panel detached while driving approximately 60 mph on the highway, which caused flying debris that could have harmed other drivers. Three days later the driver side panel detached while driving on the freeway at approximately 60 mph; however, this panel stayed hanging from the car due to wires for the keyless entry. When the panel detached at 60 mph, the tailgate open indicator light turned on inside the car. To ensure our tailgate was secure and we would not lose items out the back causing more of a hazard, we navigate to the side of the highway. This placed my family at risk while other cars passed by at 60 mph. The tailgate was shut; however, we were unable to open the tailgate. The car indicted the tailgate is open; however, there was no way to open the tailgate from inside the car, outside the car, or from the key. This reduced our exit pathways if there was an emergency in the car and caused an uncertainty if the tailgate would at some point open on our three hour trip home. Since we were three hours from our home, we found a means to attach the hanging panel to our car and proceeded driving. About five minutes into the driving, the panel split in half. The top portion detached from the car causing a debris hazard. The half with wires remained hanging from the car. Prior to reaching to NHTSA, we reached to Ford to report the safety issue. They stated this is not a recall, took no information, and offered to provide NHTSA information for reporting any concerns we had.

A leak developed due to a faulty water pump. When I first noticed the leak in my garage I took the truck to a mechanic who told me there was evidence the leak had been going on for some time and that he could not do the repair due to the embedded location of the pump. After some research I see this is a big issue with explorers (especially 2016 models) and that the leak can mix with the engine oil causing permanent damage. I took this to Ford to be repaired at a cost of over $3K. Not sure how long I was driving with this leaking and what damage was done to the engine. This has been a known issue with many Ford vehicles and should be a recall

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 35 MPH, a low coolant warning message appeared on the instrument panel. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective water pump. The dealer was then notified of the failure where they acknowledge that the failure was common with her model vehicle. The contact was then provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

Power steering tends to go out at random. When car is turned off and then restarted, power steering goes back to functioning normal until it goes out at random again. Rack and pinion unavailable for replacement.

When driving my vehicle my steering wheel sticks to the right and left when making a turn and also making a slight turn. I have to pull the wheel back into place hard. I have tried to call the manufacturer but they stated that there is no recall and I could bring it in for 170 dollars to get it looked out. I have read online that the same year, make, and model of the vehicle has had the same recall. It scares me to drive it but unfortunately I don’t have a choice I have too.

The contact owns a 2016 Ford Explorer. The vehicle had previously been serviced by an independent mechanic who replaced the engine and two engine cylinders. The contact stated that while driving at an undisclosed speed, the gear shifter was unable to shift to the intended gear. Additionally, the vehicle jerked and hesitated during acceleration. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,600. The consumer stated this is the 2nd engine and still having problems with the engine stalling.

The contact owns a 2016 Ford Explorer. The contact stated that while at a stop, the steering wheel seized with the "Power Steering Failure - Drive Slowly" message displayed on the instrument panel. The contact was unable to notify a dealer due to the national holiday. The manufacturer was not notified of the failure. The vehicle was not towed or repaired. The failure mileage was approximately 86,000.

Upon driving the steering locked up and was stiff to turn and maneuver. It locks up and fault steering sign comes on .It happened on freeway . I am attempting to try and get it fixed but having difficulty with company going back and forth with my extended warranty. It is used for my wife to transport my grandkid. Unfortunately no resolution yet and this seems to be a continuous issue for this vehicle this year 2022. Ford should as previous years take care of this dangerous issue. This is my 3rd and last Ford car.

The Duratec V6 engine in many models of Ford including Explorer 2011-2019 has a major design flaw in that the water pump is INSIDE the engine and fails frequently and abruptly. When it fails, the coolant immediately floods the engine and mixes with motor oil and the engine seizes immediately it could be in traffic in an intersection or anywhere. This should have been recalled. There is a class action already for this issue in Canada, same engine and manufacturer, moving thru the courts and certified as a class action there. The US seems to be behind. The NTSB should pressure Ford to recall all of these and repair them with a water pump assembly which is stronger. In my case, on a routine service visit to the dealer I was told that I had the beginning of a coolant leak on my 2016 Ford Explorer Limited, with only 65K miles on it. They required me to bring it back another day for diagnosis then shocked me by saying the water pump is about to fail and should be replaced but because of this design the entire engine must be removed in order to replace it. They also said it is a common failure and can recur. The repair costs $4000 almost all labor to replace a $200 water pump. But the problem is it can be replaced and within a month fail again with consequences of being stalled in traffic or the middle of an intersection. It is well documented online. They changed their design to correct the problem starting after 2019. A useful description of the issue is at: https://www.vehiclehistory.com/articles/all-about-the-ford-explorer-water-pump-recalls but there has been no recall in the US.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side front seat inadvertently moved back and forth. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 105,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 40 MPH, the accelerator pedal was depressed and the vehicle started jerking and sputtering. There was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission had failed. The vehicle was towed to the transmission specialist where it was diagnosed that the transmission needed to be rebuilt. The vehicle was repaired; however, the failure reoccurred a year later. The vehicle was taken back to the transmission specialist where the torque converter was replaced; however, the failure persisted. The contact stated the vehicle was shifting hard while driving and was jerking upon acceleration. The vehicle was taken to an independent mechanic where the engine mounts were replaced twice. The vehicle was repaired; however, the failure persisted. The contact became aware of Ford Technical Service Bulletin Number: 20-2271, which he associated with the torque converter failure. The independent mechanic informed the contact that the vibration caused by the torque converter failure was damaging the engine mounts, causing the engine mounts to be repaired often. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 45,000.

Steering wheel locked up going 40mph.Received warning for steering fault and for lane keeping system. Restarting vehicle did not help.

Water pump failure no warning car over heats and water pump cost over $2000 to repair no option but to take to a dealer

- Molding piece and underlying bracket located between the windshield and side passenger window. Molding piece is long and over 24 inches long. - Became loose and detached completely during driving. -The issue first appeared when the vehicle had under 36000 miles- at that time a Ford service technician glued it to the underlying mounting bracket to remedy the problem. The issue happened to the same piece again within the last three months. A Ford service tech again glued the piece into place to secure. Four days ago the piece completely came off, while driving. The clips on the mounting bracket were completely broken. I have since had the bracket and piece replaced. -According to the service advisor at a Ford dealership, Ford released a notice to service depts advising them of the issue. According to the service advisor is a problem for 2015 and 2016 Ford Explorers This bracket was in stock at the dealership I went to.

I was driving through a residential area with my 3 kids in the backseat when the steering wheel stopped working and I was unable to turn it past 1/2in at either direction and my tires were not turning either. I had to use strong incredible force to get it to turn. We were stopped in the middle of the road. The steering wheel stopped turning while I was driving WITHOUT any warnings or signs indicating this was going to happen. It just completely locked, all I could do was go forward or back. Now I am getting on my dash board “Steering Assist Fault-Service Required” “Terrain management system fault” “Service Advance Tract” and “Hill Start Assist Not Available” warning lights illuminated. All ford dealerships are booked out until 2-3 months out so now I’m left without a car or transportation. Clearly this is an issue with a lot of Ford vehicles and what a shame they are not doing anything about it!

The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to the dealer who confirmed that the vehicle was not under recall for the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The approximate failure mileage was 121,000.

Rear a/c lines and evaporator damaged due to corrosion from elements. Was told it would cost $2000+ and not covered under warrenty or extended warranty. This is odd because Ford knows its a problem and has issued other recalls for the same reason in the same location (rear) just to different parts.

1) Engine consuming coolant - 102,000 miles 2) Gauge Temperature should be by default in the dashboard computer. This is not the case in the 2016 Ford Explorer. Complain: Consumers can not detect on time if the engine is overheating, because the gauge temperature is not visible on the dashboard. If you change setting to monitor any other component of the car - ex: tire pressure, others...the gauge temperature disappear from the screen.

My 2016 Ford Explorer, with 68,000 miles has a leak in the rear A/c lines and lost all the coolant. This appears to be a common problem with the Ford explorer. Is the leaking into the environment an issue? Ford does not have a recall on this issue. To fix it, the Ford dealer told me it would be $2,500. I opted for a block off kit to block off the rear a/c that cost $166 plus labor of $637 for a total cost of $803. Interesting that they make a block off kit which tells you that this is a common problem.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at a low rate of speed, the temperature gauge indicated that the engine was hot. A message on the instrument panel to turn off the vehicle was displayed. The contact shut off the vehicle and waited for a few minutes before restarting the vehicle. Once the vehicle was restarted, the contact was able to resume normal driving. A friend of the contact's son inspected the vehicle and discovered that the water pump was defective and needed to be replaced. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 75,000.

Airbag light on dash came on right after 100k mile warranty. I had Ford repair it and paid out of pocket, because I have a family and I would like to be safe. The issue has come back less than 4 months later and based on multiple online complaints, it seems to be never ending. How is Ford getting away with this? Is it going to take losing loved ones or a big media/lawsuit scandal? This is unacceptable, how is our government entities protecting consumers in these cases?

Steering while driving thru town or on highway is loosing power steering assist randomly and causing major steering and control issues

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 35 MPH, the vehicle was vibrating while the brake pedal was depressed. The contact stated that on several occasions while driving the vehicle stalled without warning. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the water pump was leaking causing a mixture of the engine oil and coolant. The contact was also notified of a front axle failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,000.

I took my vehicle to 2 mechanics and they notated a rack and pinion issue on my vehicle. I have attempted to take it to my local Ford Dealership (Woody Anderson) but they claim there are no appointments available for months. I googled and found there was a recall on Ford Explorers including 2016 for Rack and Pinion, but it was not associated with my VIN. I believe this should be covered under the recall and would like for there to be an assessment to get this recall to cover my vehicle. The rack and pinion is causing shaking in the steering and posing a safety issue.

The contact owns a 2016 Ford Explorer. The contact stated that after starting the vehicle and attempting to drive the contact became aware that the vehicle had lost power steering functionality. While driving the vehicle with manual steering, the steering wheel started jerking to the left or right without warning. Occasionally, the steering wheel seized. The vehicle would be restarted and the steering would function however, the power steering functionality had not returned. The stability control warning light and stability control off warning light was illuminated. An independent mechanic was contacted and informed the contact that the rear suspension and toe link might be fractured. The vehicle had not been repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 120,000.

1. 2016 Ford Explorer transmission. shifting delays, grinding or jumping during acceleration, the car shaking on the road, or whistling noises or a burning smell coming from beneath the hood. 2. Ford Explorer carbon monoxide. There is a smell in the cabin. 3. Weather strip and trim on both sides of the windshield are coming off. This is a major safety issues if those trims come off and hit another car.

The contact owns a 2016 Ford Explorer. The contact stated that while in for routine maintenance it was discovered that water from the radiator or water reservoir was leaking. Later a red-colored liquid from the vehicle was present in the driveway. The vehicle was taken to the local dealer who diagnosed that the water pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.

The contact owns a 2016 Ford Explorer. The contact stated that the water pump was recently replaced. The contact stated that while driving approximately 60 MPH, the engine seized. The vehicle was coasted off the roadway. The vehicle was towed to the dealer and diagnosed with engine failure. The contact was informed that the main bearing had caused damage to the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 76,000.

While driving approximately 70mph on the highway, the vehicle check engine light came on and the engine began shutting down with the over temp light on. We had to coast over 2 lanes to safely get out of traffic. Upon pulling over I noticed there was no coolant in the reservoir so i pulled the engine oil dip stick and could see evidence of coolant in the oil. After having the vehicle towed back home, I pulled the valve cover and could see the water pump shaft seal had failed and leaked coolant into the oil and the sprocket on the water pump shaft has been ground down. The vehicle has not been inspected by anyone other than myself but I do have pictures of the damage. There were no warning lamps prior to the incident and the oil was just changed 4 weeks ago with no signs of coolant in the oil.

The contact owns a 2016 Ford Explorer. The contact stated that he noticed that the roof rail cover located on top of the vehicle had become loosened. The contact attempted to reattach the roof rail to the vehicle but was unable to attach the roof rail. The contact then stated that while his wife was driving at highway speeds, the roof rail detached from the vehicle without warning. The contact called the dealer who referred him to the manufacturer. The manufacturer provided a case number and referred him to the NHTSA. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) which he linked to the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 30 mph when attempting to make a left turn when the vehicle's power steering had failed. The contact had difficulty getting the vehicle to straighten back up while accelerating. The contact stated the steering wheel had emitted a grinding and humming sound whenever they would turn the vehicle left or right. The contact also noticed there was fluid leaking from underneath the front end of the vehicle. The contact contacted the vehicle to a certified mechanic who diagnosed that the power steering gearbox failed and needed to be replaced. The manufacturer was made aware of the issue. The contact was told their failure related to NHTSA campaign number: 14v286000 (STEERING) however their vin was not included. The approximate failure mileage was 60,025.

Have 2016 Ford Explorer which my son had while at college and at 72,940 miles on 09/15/2021 the steering malfunction which made steering very difficult and safety hazard. Ford dealership looked into the issue and stated it needed a new steering gear assembly which cost $3,493.92. Ford dealership stated that there was no recall for this repair and when ask the dealership how this does happen, they stated, "I DO NOT KNOW". I had the repaired made and decided to talk to Ford on the issue. Made two calls on 11/29/2021 & 01/13/2022 to the Ford Customer Service and received case#CAS35022773 but received no solution in having Ford pay for this repair.

Failure of water pump which is known to cause failure of engine because of where the water pump is located (inside of engine). There have been many cases reported that there is none or limited warning when it fails and cases have resulted in engine failure. When engine failure occurs, the car shuts down and can leave individuals stranded and in harm's way. In my case, thank God, my husband noticed a couple of drops of fluid on the garage floor. As of yet, we have not been notified of engine failure as it is in the dealer getting fixed. I am not sure why no one has addressed this issue with Ford. There was a lawsuit pending and it was dismissed in the US based on the fact that the plantiffs could not prove Ford knew this when building the engine (Canada just approved a recall on this same issue). However, Ford should be held responsible now that they now. Ford has NEVER notified individuals who have this type of engine (with the water pump inside the engine) of the risk of this problem. Even if it does not warrant a recall, Ford still should be notifying individuals of the hazard of the water pump failure which could easily cause engine failure. Please do something about this.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the transmission became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the torque convertor needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and referred the contact to NHTSA. The approximate failure mileage was 75,000.

The contact owns a 2016 Ford Explorer. The contact stated that the driver’s side second-row seat belt mechanism had malfunctioned and remained locked. The vehicle was taken to the local dealer who diagnosed that a plastic piece inside the receiving latch assembly fractured and the entire latch needed to be replaced. The latch was replaced and the failure was fixed. The contact stated that later the same failure recurred on the second-row passenger’s side seat belt. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The approximate failure mileage was 102,000.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, her husband noticed that there was a fluid leak underneath the vehicle onto the ground. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the water pump needed to be replaced and the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) that she had received. The dealer informed the contact that she would be responsible for the cost of the water pump replacement. The vehicle was then taken to an independent mechanic where the water pump, timing chain, valve cover gaskets, spark plugs, and camshaft sprockets were replaced and the anti-freeze coolant life was extended. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 50,000. Consumer would like a reimbursement incurred for repairs for the recall.

Vehicle started overheating, when inspected I notice a coolant leak. Had it diagnosed, outcome was water pump leaking. Vehicle only has about 58685 miles. Warranty expired and extended warranty also expired. Not sure why the water pump started to leak at such low milage. Vehicle is currently at the Ford Dealer for repairs.

Out of no where there is a chemical/propane smell. Took it to a ford dealer. They said my water pump is causing it. Got that fixed and the smell is still there. The small is so bad I get a head ache and nausea every time I drive it. Took it to another mechanic and he acknowledges the smell but can not figure it out. There are no warning lights on. I am scared to drive my own car.

Indicator light indicating power train issues came on after a few days of delayed shifting and slipping between gears. As well as thunking when putting the car in reverse. The car would not accelerate at all and was not safe to drive. I had it towed to the mechanic who consulted with a ford engine specialist. The specialist said the codes and symptoms lead to needing the torque converter fixed. That is when I consulted the recall for my exact vehicle. I had the vehicle towed to the Ford dealer. Ford is not agreeing to repair the recall. They have only agreed to fixing the valve body for $903.00. I would like my recall repair.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled with the engine coolant temperature message displayed; and the check engine warning light illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,174. The VIN was not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a clicking sound coming from the vehicle and then there was an explosion. There was smoke coming from under the hood of the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the PTU, transfer case and differential had exploded. The mechanic informed the contact that the PTU, transfer case and differential needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The manufacturer informed the contact that the warranty had expired and to research the lemon law. The failure mileage was approximately 85,000.

Bad sudden brake fluid leak problems, alarm on car alerting to extremely low brake fluid warning. Have refilled a couple times but the leak is bad and for no apparent reason. Other similar years of ford vehicles have been recalled for the low brake fluid reason.

The contact owns a 2016 Ford Explorer. The contact stated that while parking the vehicle, he was alerted by two people that there was water leaking from the vehicle onto the ground. The vehicle was taken to an independent mechanic and diagnosed with a water pump failure. The mechanic informed the contact that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2016 Ford Explorer. The contact stated that while his son was driving at an undisclosed speed, the vehicle overheated. The vehicle was taken to the dealer and diagnosed that the water pump and power transfer unit (PTU) needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

Front passenger seat safety and airbag system. Problem was diagnosed several times at the service Dept of my Ford Dealer. The final diagnosis indicated that a part in the seat called a bladder is not working properly and needs to be replaced for the PASSENGER SEAT AIRBAG TO WORK. This issue deserves further review for several reasons. There is a dash light that indicates when the front passenger airbag is ON vs OFF. I rarely have a passenger except when we go on trips my wife occupies the seat. She happened to notice that the OFF light was lit. She weights 125 lbs. When I sit in the seat (150lbs) the ON light comes on. Obviously this is a safety issue that must be repaired. The repair estimate is $2527.20. Unfortunately the problem was not discovered during my warranty period. I reported the problem to FORD Motor Co. I found numerous posts on the internet from people complaining about this issue. I think this problem should come under the guides of a safety recall. In the event it is useful, following is my most recent FORD Motor Co. Customer Service case No. [XXX] My contact info: [XXX] emaddr: [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Consumer recently had his Ford Explorer reported, had the safety problem repaired. The dealer gave the consumer failed component and explained what was found in the repair.

Driving to work through mountain passes as I live in northern Montana, warning lights came on in dash. Lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, I've only had the car just over a month, I pay $750, and now the car sits

When driving made horrible noises but took into the dealer Purvis Ford, we showed them the recall letter but then stated it was only the control arms which we ended up paying for .

While driving would shudder when getting to approx. 60-65mph. No check engine light. Dealer stated could not diagnose if no check engine light on. This went on for 1.5 years. I kept taking back but still no light. March 2022 it started running really rough while sitting at a stop light, no power at take off. Took to the dealer who said it was covered , diagnosed it as Torque Converter, and pump waited 4 weeks to get parts after being told twice covered 100% but then found out not covered as when it was there previously they did not do the Customer Satisfaction Program 20N07 where PCM reflash was required. Now Ford corp and dealer say they are not covering this. Why did the dealer not advise of this while there before this program expired.

What component or system failed or malfunctioned, and is it available for inspection upon request? The steering. No, it has been repaired at a local Ford dealership. How was your safety or the safety of others put at risk? No, the problem occurred when starting the vehicle in the morning after it sat all night. Had this problem occurred while I was driving it certainly would have put myself and others in danger. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was repaired at my local Ford dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, it was repaired at my local Ford dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the following: Service advance trac Steering assist fault required Hill start assist not available I discovered the problem 03/23/2022 and had it towed to my local Ford dealership for diagnosis and repair. The vehicle was parked in my driveway at the time. The steering wheel was VERY difficult to turn. Had this happened while driving I would have been unable to steer the vehicle. The problem was confirmed and repaired at a Ford dealership.

My car is a 2016 and I am having issues with my water pump. A 2000 dollar fix. This seems to be common with this year. I pay 500 a month and now this. It only has 85000 miles.

I have a 2016 Ford Explorer that the water pump keeps failing. In September 2020, I had to pay nearly $1500 to replace the water pump because it was leaking coolant which made the engine to overheat. Now, since October/November of 2021, the coolant begin to leak again which cause the engine to overheat. I took it to the mechanic who confirmed it appears to be the water pump. This is the second time filing a complaint with NHTSA. The first complaint was in January 2022, but I hace yet to receive any response. This appears to be a constant issue and I don't have the funds to continue paying for Ford's defect. How can I get ford to rectify this issue and how to get reimbursement for the repair already completed.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle began to shake and shudder when the accelerator pedal was depressed. The contact stated that to control the shudder she slowed the vehicle to the point that the motion stopped and then slowly accelerated back to highway speeds. The contact stated that the shuddering occurred any time the contact attempted to accelerate. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the power train control module needed to be updated and the transmission torque converter needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the steering wheel seized without warning. The contact stated that power steering functionality returned without restarting the vehicle. The vehicle was taken to the dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,237.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was driving along in town and heard a real loud pop sound and the car jerked. The front started smoking heavily. I get off to the nearest parking lot and fluids had spewed underneath and there was a small fire from this that went out. I had two children both in child restraints that had to be removed from the vehicle, thankfully my husband was with me. It was towed to two repair shops whom both stated the PTU had exploded and broke the transmission as well. I tried to get assistance through Ford and have hit a dead end. It is at the local dealership where they claim the ptu exploded, broke transmission and cracked the engine block resulting in close to $14,000 dollars needed in repairs. This vehicle was running completely fine, no lights had been displaying on the dash. Consumer stated dealer is blaming the defects on a tread pattern on 1 tire(not size).

While driving down the road the drivers side (A pillar molding) windshield molding broke loose with no warning and flew into traffic behind me. Fortunately this did not hit anyone or cause an accident this time, but it has the potential to do so. From discussing this with the Ford dealer near me it is a common problem with the interceptors and sport model explorers. The design of this is such that you don't know the clips are failing until a sudden andcatastrophic failure occurs.

The Passenger second row seatbelt will not latch, The Ford Dealer want's $240.00 to diagnose the problem. The passenger second row seatbelt has an airbag built in, so it will be an expensive replacement, something I do not feel should be at a cost to the consumer. Major Safety issue in my opinion! We noticed it when we tried to latch out handicap teenager in the car, since we could not latch her in, we had to move her to the other side of the car.

In the 2016 Ford Explorer, both the driver and passenger side window trim has blown off while driving. The plastic clips break and cause the trim to fly off. It happened to me, and two other owners with the 2016 Ford Explorer that we bought at the same time. I have also seen it on many other Ford Explorers on the road.

The airbag light came on. We took it to a dealer to diagnose. They found that the fault was in the 2nd row seat inflator. The following is from the dealer repair invoice: "Checked DTC's: B141C is present for 2nd row inflator fault. Followed PPT. found needs C3133 & C3134 replaced both due to pin fittment. Will require to replace both. Removed and replaced connector and eight air bag wires. Spliced in new harnesses. Re-route harness on seat bottom." Everything seemed fine after that but you can't really 'test' whether the airbags will go off or not. Is this related to all of the other airbag problems? The car is not that old (2016) with only 67931 miles at the time so seems strange that this type of issue should occur. I felt that it was worth reporting.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 35 MPH, the high engine temperature warning light illuminated. The vehicle was parked and the contact saw engine coolant leaking from the bottom of the engine. The contact was able to refill the radiator with coolant and drove the vehicle to his residence. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and found that the water pump was leaking and had to be replaced. The vehicle was not repaired and was towed to another independent mechanic. Additionally, the front axles made a loud banging sound while the vehicle was turned to the right or the left. The contact stated that the steering wheel shook as if it was detached. The contact stated he drove the vehicle to an independent mechanic who could not diagnose or repair the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle was shaking. The vehicle was taken to the dealer where it was diagnosed that the transmission and engine mounts were damaged and needed to be replaced. The dealer replaced the transmission and engine mounts; however, the failure recurred. The dealer was made aware of the failure but informed the contact that a recall for the transmission had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,235.

There is a VERY STRONG sulfur odor emiting into the cabin without an engine warning light. Tested for error codes and inspected by Ken Towery in Louisville and the seriviceperson couldn't detect the source of the odor. The defect appeared at 98458. The smell causes me to gag and feel light headed. Please advise.

For the least 4 or five days I've noticed increased resistance and a "stickiness" when turning the steering wheel. Its not constant but each time I turn the wheel is have to manually assist the wheel with making the turn or getting back to its preturn starting point. Ive learned in this vehicle, since there is not steering fluid the issue may be electronic.

When my Explorer was in for routine service on Friday, 3/11, it was explained to me by my authorized Ford dealership's service department that my water pump was leaking and that it was a risk to continue driving the vehicle, since engine failure was possible as fluid mixed into the oil. I agreed to allow them to do the work. I was quoted a price of $3300+ given 12 hours of labor for a water pump placed inside Ford's cyclone-style engine (Duratec). I was also assured that Ford had upgraded the pump and that the new one would likely not leak so prematurely. My vehicle has been dealer serviced since I purchased it in July of 2016 and only has 53k miles on it. I have been in touch with Ford directly, hoping to hold them responsible for the repairs. I initiated a case with Ford on Saturday, 3/12 and at present, I am still waiting to hear from them.

The contact owns a 2016 Ford Explorer. The contact stated that he noticed coolant was leaking onto the garage floor. The vehicle was taken to the local dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed him that the water pump needed to be replaced. The manufacturer was not contacted. The approximate failure mileage was 52,000.

Water pump has failed. Causing the engine to shutter and stop running normally. This happened on the highway with kids on board. Water pump is internally and cost of repairs are more expensive than what is fair for a consumer. No one should pay for that, it’s misleading at least. If they were to warn that a regular wear an tear part would causes thousands. No one would buy Ford. The responsibility should be Ford and not the consumer

2nd row seat seat belt not working is loose and will not reset. Took it to ford they want to charge me a lot of money, it's a safety issue

While driving down the highway the windshield weather strip molding broke off and was flapping over the windshield. Luckily it did not break off, that could have caused a really bad accident. However it was flapping all around. no onw has inspected it. no warnings or symptoms appeared.

I was driving the vehicle when the steering suddenly locked up. There was virtually no steering except with very heavy struggles. Fortunately I was able to pull over but had to be towed. Vehicle indications showed power steering failure and all-wheel drive failure. Dealership indicated the Rack and Pinion must be replaced at a cost of about $2,300. They indicated it is a huge problem and they don't know where to get replacement parts. I can't find any anywhere. Salvage yards are out and all parts stores can't get them. I need a vehicle to drive.

The A pillar of my car came loose while driving and is now flapping there. The A pillar on the other side was loose when I bought the car and the dealer fixed that one at that time. I fear these pillars coming loose and flying and hitting other cars while driving. Seems like a safety issue Ford should do something about.

The contact owns a 2016 Ford Explorer. The contact stated while his wife was making a left turn and then attempting to straighten the steering wheel, the steering wheel became difficult to turn. The driver stated no warning light was illuminated. The driver was able to continue driving to her destination. The driver stated she experience the failure multiple times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was approximately 73,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the trim around the windshield separated and was striking the door. The contact returned to the residence and attempted to secure the trim back to the windshield however, the trim could not be secured. The vehicle was taken to Expert Glass located at 509 South HWY 51 South Batesville, MI 38606, and the contact was provided an estimate. The vehicle was also taken to the dealer who also was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at 40 MPH and making a turn, the vehicle lost power steering and the steering wheel turned all the way to the right inadvertently, causing the contact to lose control of the vehicle. The contact stated that the vehicle spun out. The contact depressed the brake pedal, which caused the vehicle to stop. There were no warning lights illuminated. The contact was able to continue to drive the vehicle by forcefully steering the steering wheel. The dealer was not notified of the failure. The vehicle was diagnosed but not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 95,400. Estimate from the dealer confirming that the problem is rack and pinion, otherwise known as the power steering rack.

The 2016 Ford Explorer has a leaking water pump which Ford knows is an issue and has not issued a recall. The price of the pump is cheap but the labor is making this a $4000 maintenance cost.

The contact owns a 2016 Ford Explorer. The contact stated that upon the start of her vehicle, the air bag warning light was illuminated. The contact then took the vehicle to a dealer where they linked her failure to a customer satisfaction program; however, her vehicle was not included. The program stated that due to a faulty wiring connection in the rear second-row seat, the air bag warning light may illuminate. The contact was then referred to the manufacturer but received no assistance; the manufacturer then referred her to NHTSA. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.

I have a 2016 ford explorer and like most of the other complaints on locked up steering. My explorer steering wheel has lock up with now warning lights and no codes. My ford dealership to get my vehicle in the mechanic bay had to call a tow truck. Luckily my vehicle was already at ford for other unrelated issues. After reading all of these incidents. Ford is really lucky no one has been killed or seriously injured.

saludos. deseo reportar mi caso. tengo una guagua Ford Explorer 2016. tendiendo aprox. 4 años con ella. el Rack and Pinon de daña haciendo ruido fuerte. entiendo que es una falla de fabrica y deben incuirlo como re-call. gaste casi $3,000.00 para la reparacion. me encanta mi unidad y cumple con mis necesidades. pero este vehiculo de este año 2016 salieron debiles del tren delantero.

The contact owns a 2016 Ford Explorer. The contact stated that the trim located around the front driver side windshield loosened and detached from the vehicle while driving at highway speeds. The contact took the vehicle to the dealer where they replaced the trim on the front driver side windshield and tightened the trim on the front passenger side windshield. Despite the repair, the contact stated that the trim loosened again on both sides of the windshield. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

My wife has been reporting experiencing nausea, dizziness, sleepiness and headaches during and after her drive home from work throughout October/November 2021and into December 2021. Our vehicle was involved in a high speed collision on December 24, 2021 while traveling EB on I-90 at approximately MP 101. I was driving at the time. It was at about 3:29pm. I couldn't quite recall what had happened and I was disoriented and confused for some time after the collision though I hadn't hit my head. Everyone else in the car had fallen asleep despite being well rested and it being the middle of the afternoon. My symptoms and condition were the same as oxygen deprivation. I believe exhaust has been getting into the cabin of our vehicle and causing my wife's symptoms and caused the accident. The vehicle is totalled.

My vehicle have been leaking coolant which causes the engine to overheat. I had the same issue in 2020 and had it repaired, which cost a lot of money to repair. I have not driven the vehicle as much since the last leak. Now 2 years later, it's the same issue. I don't have money like that to continuously repair a defect Ford has on it vehicles. Now I'm afraid to even drive my vehicle not knowing what might happen.

Air bag warning light fluctuates on/off at times. Connection pins under rear passenger seat appears to be the cause. No contact of pins

3 weeks ago my vehicle has had an exhaust smell in the cabin, the car has been in the shop since. I started googling to see what the issue could potentially be and found your lawsuit. My vehicle is currently at Blake Utter Ford in Dennison TX getting diagnostics ran. My concern is my son and I have experienced nausea, dizziness, vomiting(my son), fatigue, and bloody noses after we exit the vehicle. Ford has known about this issue under Field service actions 17N03 and 19N05. If Ford has known of the issue why will they not make the issue an active recall? This is a health and safety concern, and could potentially be fatal. I have called Ford and filed an official complaint, there is nothing they will do since there are no active recalls on my vehicle, so we have to foot the bill?? They asked if I had a warranty, which I do, but if I didn't? This is would be a large expense. When I called [XXX] in McKinney, TX they didn't seem to care or know anything about the exhaust leak, they had a 10 day wait for diagnostics, with no rental vehicles. I called Blake Utter Ford where we purchased the vehicle, they have a 2-day wait for diagnostics, and same no rental vehicles. I have 3 children and two jobs I cannot be without a car. Who knows how long the repairs will take? I have never received any correspondence regarding the Class action suit, how can I be included? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, there was an abnormally strong odor coming into the cabin of the vehicle. The contact stopped the vehicle and rolled the windows down. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that Carbon Monoxide was leaking into the vehicle. After researching, the contact became aware that there were similar vehicles that were experiencing the same failure. The vehicle was not repaired. The manufacturer was contacted but provided no assistance; the contact was instead referred to the NHTSA for assistance. The approximate failure mileage was 98,000.

On January 4, 2022, while driving my children to school at 55pmh, my steering rack failed. I was able to get the vehicle parked before the steering wheel completely froze up. Multiple messages showed up on the dashboard, including a steering failure message. The vehicle was towed to my local mechanic, and he has determined that the steering rack needs to be replaced, at an estimate of $2200.00. The repair is scheduled to be done on 2/10/22.

My rack and pinion steering column and power steering pump went out causing a hefty cost to replace and it is starting to fail again creating hazardous conditions while driving. I do believe there is a steering issue in these models. Also my power lift gate in the back closes without stopping automatically while I’m loading the rear or unloading. There is NO STOPPING SAFETY SENSOR, I HAD THE BACK CLOSE ON ME MULTIPLE TIMES AND ALMOST CRUSH ME. there is no safety sensor to stop the power lift gate from closing on you, I have had to crawl in my rear end to avoid being crushed by my liftgate! This is not safe!

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was starting the vehicle, the “Steering Assist Fault-Service Required” and “Service Advance Tract” and “Hill Start Assist Not Available” warning lights illuminated. The contact stated that the vehicle lost power steering assist functionality. The contact’s father met his wife at the scene and was able to drive the vehicle to the residence driving the vehicle in manual steering mode. The vehicle was taken to the dealer and diagnosed that the steering rack needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 66,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an unknown speed, the vehicle began to emit white smoke from the tailpipe. The vehicle was taken to a local mechanic where it was diagnosed with needing the head gasket replaced. The vehicle was not repaired. The contact stated that the check engine warning light was illuminated. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 54,000.

Fuel pump fail

My wife was driving to work and the steering wheel just locked up on her and almost caused a serious accident out of nowhere

The contact owns a 2016 Ford Explorer equipt with Bridgestone Dueler Alenza Plus tires size P245/60/18 N/A, and DOT: RBVDRIM0916. The contact stated that while driving approximately 65 mph, a rotational noise was present coming from the front driver side of the vehicle. Upon inspection, it was discovered that the front driver side and passenger side tires had experienced cracking located above the tire bead area on the inside wall of the tire. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 41,000.

The airbag light comes on due to the connectors in the wiring harness used for the airbag and seatbelt restraint system. When the light is on the airbags will not deploy, making this a safety related issue. Ford has a technical service bulletin Ford TSB 16-0001 showing the issue. This is not covered for repair and the cost is $900.00 to $1100.00 per side (there are two sides) to replace the wire harness and connectors. https://www.tsbsearch.com/Ford/16-0001

The contact owns a 2016 Ford Explorer. The contact stated that the side panels on the rear passenger’s and driver’s side doors were cracked. The contact indicated that the failed body parts were attached to the vehicle by glue. The dealer was notified of the failure and the contact was given an estimate for the repair. The manufacturer was also notified of the failure and agreed to cover half the cost of repair. The contact was then referred to NHTSA for further assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Explorer. The contact indicated that the rear power-folding third-row passenger’s side and driver’s side seats would not properly fold down and remain secured. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was also contacted regarding the failure. The failure mileage was 100,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 MPH, the side panel on the passenger’s side detached from the vehicle. On another occasion, the plastic front pillar section on the passenger’s side suddenly detached from the vehicle. The contact indicated that the failed body parts were attached to the vehicle by glue. The local dealer and manufacturer were notified of the failure. The failure mileage was 47,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 65 MPH, there was a loud snap sound and smoke came from the air vents. The contact rolled down the windows and pulled over while smoke was billowing from the vehicle. The vehicle was towed to an independent mechanic and diagnosed with engine and transfer case housing failure, where the transfer case housing was fractured in half. The vehicle was repaired with an engine and transfer case housing replacement. The dealer and Napleton Ford in Libertyville (1010 S Milwaukee Ave, Libertyville, IL 60048) were made aware of the failure but informed the contact that the vehicle was out of warranty and the parts for the repair were not available. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 88,000.

The contact owns a 2016 Ford Explorer. The contact stated that starting the vehicle, he noticed the airbag warning light illuminated and remained illuminated. The contact called the local dealer to schedule an appointment to have the vehicle inspected however, the dealer would not be able to inspect the vehicle for several weeks due to a staffing shortage. The vehicle was taken to an independent mechanic to be diagnosed. The contact was notified of an error message with the driver’s side rear airbags. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

rear suspension issue, causes both rear tires to wear abnormally on outside edge. causes unstable handling. had the vehicle realighned twice, 4000 miles between alighnments. the vehicle has now worn out two sets of new back tires and continues to exhibit unstable handling.

The Power transfer unit is leaking fluid onto the exhaust and it caught on fire as I pulled into my driveway. I was able to extinguish the fire before any damage was done. There is also a nauseous odor in the cabin of the vehicle that makes me sick, burns my eyes every time I drive my vehicle. I was told by a mechanic that this was the fluid from the PTU burning Did some research and discovered this is a common problem with these PTU's leaking fluid. Very concerned now that it will catch on fire again and cause damage or even a wreak if it locks up. I fear that this could harm me or someone else if this problem is not fixed ASAP. I have no other vehicle and not sure how to even get it fixed. The dealership said it would cost around $2000 to have it fixed. I would like someone to look at this issue, Ford advised that is not there problem and its not covered by any recalls. There is no way of knowing if it catches on fire going down the road until its actually on fire.

There has not yet been an incident, however, the Ford dealer is not returning any calls or service schedule requests to have the RECALL repairs done, and I am concerned the problems may become worse to the point that there is an incident. Can NHTSA force Ford to get their dealers to prioritize recall repairs?

Steering gear assembly completely failed, causing a total lock up of the steering wheel and loss of control. Happened at highway speeds, could barely pull off to side of road. Nearly crashed as there was no warning or indication of total steering loss. Ford dealer replacement cost of $3000. I was told this is a common issue with the Explorer, but there was no remedy offered by Ford.

When the SUV is warm there is a odor of something burning. Has been a couple of years now.

Hello, this is a issue with the heating and air conditioning. when i turn on the heat i have it set to anything about 75 degrees, the suv is blowing out cold air. and sometimes the AC turns on blowing air but the light for the AC is not turned on.

THE A PILLAR COVER HAVE DETACHED ON BOTH THE DRIVER AND PASSENGER SIDES. THE COVER THAT DETACHES WHILE DRIVING CAN CREATE A ROAD HAZARD FOR OTHER USERS, INCREASING THE RISK OF A CRASH. THIS ISSUE HAS NOT BEEN ADDRESSED BY THE MANUFACTURER. I HAVE OBSERVED SEVERAL VEHICLES OF THE SAME MAKE AND MODEL MISSING THESE SAME COVERS.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle constantly smelled of gasoline. The contact stated that the odor occurred when the vehicle was in motion but was stronger when the vehicle was idle. The vehicle was taken to an independent mechanic who was not able to properly diagnose the vehicle. The mechanic sealed several locations where the odor might have been coming from. The vehicle was taken to the dealer because the gasoline odor was stronger on the outside of the vehicle. The dealer was not able to determine the cause of the failure and referred the contact to NHTSA for assistance. The contact stated that the failure had gotten progressively worse. The manufacturer was not notified of the failure. The failure mileage was 90,000

I was driving down the highway at approximately 60mph when my steering wheel became extremely stiff and hard to turn. The vehicle became very hard to handle. The steering wheel ended up locking up completely and I had to have it towed to the dealership. After diagnostics it was determined that the entire steering gear had failed. The cost to fix is $2200.00. Keep in mind that there is only 26,000 miles on the odometer! There were also no warning lights on the dash. No recall or warranty coverage.

Using the FORD PASS ap, I have two recalls for my 2016 Ford Explorer Sport. Recall 21S22 for the roof rack trim detachment and 21N01 for high speed cooling fan motor relay. I use Miracle Ford in Gallatin, TN. They have made incident reports on two separate occasions for my car. First, they lost the report in July and then the manager, Robert, brought me back in for a second report. I keep getting text messages that my service is complete, but it hasn't been completed. They haven't called me to bring my car back in for repair and I get the run around every time I call. I've attempted to reach supervisor and Robert, the manager, with no success. I'm starting to get worried!

Transmission failure, not shifting consistently, multiple times would not shift out of second gear after down shifting during driving. This is dangerous when merging into higher speeds where acceleration is needed, such as on highway. Took Vehicle to Ford dealership twice while under power train warranty and they stated they could not replicate the concern. They reset adaptive learning transmission, because they said shifting was likely due to different driving styles between husband and wife. Now 6 months later, issue continues and they admit it is a faulty transmission, but is no longer under warranty.

The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The contact stated that previously the air bag warning light was illuminated however, the warning light disappeared independently. The vehicle was taken to the local dealer where the diagnostic trouble code: B141B was retrieved. The contact was informed that the connector for the second-row seats needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 80,000.

About 2 weeks ago I heard a noise and from that point it sounded like my steering wheel was grinding. Steering is tight at slower speeds and it is making that same grinding noise. I took it to a dealership to get checked out and was told the steering gear had failed and that it needs to be repaired however the parts are on back order with no foreseeable ship date, but that it was ok to drive, just may be a little hard to steer at low speeds. This morning my steering wheel was totally locked up and could not turn in either direction. There are no warning lights or other indication of an issue. My concern is could this have happened while driving? What caused it to break in the first place and why did it ultimately seize up completely after being told it could be driven?

The contact owns a 2016 Ford Explorer. The contact stated while making a turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing the steering gear replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 55,000.

Steering rack failure on 2016 and 17 Explorers at 55,000 mile, haven't had the vehicle in a month due to acquiring parts because there are so many of these parts failing and was told by ford they can't release the vehicle until its repaired because the steering could lock up and it is also a $3000.00 dollar repair. Wouldn't this be a recall due to the low mileage, amount of failures and and result of the failure

When I turn right there is a popping noise. Sometimes the steering wheel gets stuck and I have to pull it hard to go back straight. It’s very scary, especially going around a curve.

My steering felt very out of control had to have car towed to dealer and they replaced rack and pinion there was internal damage to steering rack they had to replace it

Vehicle power stalled on acceleration after pulling onto lane of travel. Road traffic heavy in both directions. Vehicle would not shift beyond initial gear of automatic transmission. Available travel speed of 40-45 mph only. Wrench light/powertrain light came on. No prior warning lights. No prior operational issues detected. After stopping vehicle, would not operate in reverse. Warning light indicator and manual reported to get to dealer asap. Dealer indicated transmission issue. Transmission was replaced. Vehicle had 56,418 miles (within 60,000 warranty) but beyond 5 year warranty.

The vehicle surges when drive at low speeds, I have to keep my foot on the brake so it don't take off or hit something in front of me. About a month ago the surging almost made me hit a child in the roadway in front of my house. I am really uncomfortable driving the vehicle and don't feel its safe to drive due to this problem. Ford dealership is not giving any info on what tis problem could be. I found several problems on here related to this issue.

2016 Ford Explorer 3.5 Liter (non-turbo) front wheel drive, 52k miles. We noticed coolant puddling on the ground and took the car in to the dealer for an inspection. The dealer pressure tested the cooling system and confirmed the internal water pump is failing. This issue could lead to engine overheating and engine shutdown at any given time, causing unknown safety issues. Dealer quoted $3,400 to repair.

We purchased this vehicle through CarMax and there were several items that required repair/replacement. One of which is the front passenger seat belt. There is a small tear in the seat belt. We are told that it is too small for replacement. We have not been injured since the purchase of the vehicle, though this is a major safety concern for my family. I would like to know the safety data and recommendations for seat belt tears/defects.

2016 Ford Explorer 3.5 Liter (non-turbo) front wheel drive, automatic, 44k miles. Loss of power, vehicle jerked and stayed in one gear. We limped the car home and let it cool down. After the car cooled down, we went on small test drive and confirmed it was shifting erratically. We took the car to the dealer and they confirmed a component in the transmission had failed, disabling the vehicle. Over $3,000 worth of transmission repairs were made under warranty.

Passenger side piller trim detachment this has been an issue on the 2013 thru 2015 models and was issued a recall. Same thing is happening on the 2016 model. Drivers side is also loose. Many 2016 models are having this same problem

On October 17, 2021 the steering system on my 2016 explorer completely shutdown. The ABS, Hill Assist and Service Advance Trac lights all went on. The steering wheel would not turn either way. Luckily, this incident occurred in a parking lot and no injury or damage happened. I had AAA tow the car to Porter Ford, Newark DE.

The contact owns a 2016 Ford Explorer. The contact’s wife stated while driving approximately 45 MPH, the steering wheel became difficult to turn. The contact stated that the steering assist and traction control warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing rack and pinion to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 84,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driving at 20mph, going through a moderate turn and lost Power Steering. No warning lights, no noise, just total loss of Steering and I felt as if I couldn't overpower the steering until 2 seconds later I regained power steering. The same problem occurred at 10mph while coming to a stop. Once again I did not have the ability to overpower the wheel and straighten it when I tried. Luckily once again power came back and I was able to control without issue. Several complaints on the same issue and NO RECALL has been issued by Ford. If the same issue occurs at highway speed I don't know what I'll do. Ford had a Service Bulletin out for 2013-2016 Explorers that stated they would simply reprogram the module. They did not extend the coverage beyond 2018 nor did they actually replace a faulty steering rack with the coverage. This is a severe safety concern and one that should have a recall out as it puts the driver and all other motorists at risk. If you can't steer your car, then everyone is at risk.

The driver seat advanced forward after hitting the preset button but did not stop. I was crushed between the steering wheel and the dash. There was only 3 inches between the seat and the dash for my knees. This is a major safety issue that caused bodily injury. It happened twice. I have video showing this issue but can’t seem to upload it to this site.

The contact owns a 2016 Ford Explorer. The contact stated while driving 35 MPH, the contact noticed that the engine coolant temperature warning light was illuminated, and the vehicle started to shudder. The contact pulled the vehicle over to the side of the road and waited a few minutes before restarting the vehicle and continuing driving however, the failure persisted. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the water pump needed to be replaced. The vehicle was repaired but consumer feels it should of under a recall. The manufacturer was made aware of the failure. The failure mileage was approximately 77,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an unknown speed, she started to smell exhaust fumes and the vehicle started to hesitate and became difficult to shift into other gears. The contact stated that there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and had the power transfer unit replaced. The contact also stated while driving at various speeds on 10/4/52021, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power steering to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 67,800.

The contact owns a 2016 Ford Explorer. The contact stated while driving 5 MPH and making a turn, he heard an abnormal banging sound coming from the steering wheel and the steering wheel locked up. There were no warning lights illuminated. The contact stated as he veered to the side of the road, he was able to steer the steering wheel with no issues. The vehicle was taken to the dealer who diagnosed that the power steering rack needed to be replaced; however, the part for the repair was not yet available. The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. A case was opened. The vehicle was not repaired. The approximate failure mileage was 58,000.

Observed white smoke from exhaust, Took vehicle to for dealership, dealership said coolant was leaking into cylinder head and cylinder head was cracked. Car is 6 months and 1000 miles out of Ford Powertrain warranty. Ford TSB advisors I need a new engine. Looked at vehicle history report and discovered numerous other mechanical issues with the engine including a transmission replacement and turbo replacement all under 50 k miles on vehicle.

Beginning of day; felt like I was in a major windstorm & in a constant battle with the car steering. Middle of day: Power Steering Fault light came on and feeling like I was in a major windstorm & in a constant battle with the car steering GETTING WORSE. End of the day: Then Power Steering Failure "Pull over Safely" came on.. I didn't just lose power steering. I lost TOTAL STEERING capability at 57,400 miles... Car is at dealership now. Had my 90yr old mother been driving there would have been an accident. This is gonna get someone killed. I had just dropped off my Grandson before I lost total control.

Complete loss of basic steering of the car while under operation.

The contact owns a 2016 Ford Explorer. The contact stated that while his son was driving 40 MPH, the power steering failed, and the steering wheel was stiff and difficult to steer. The vehicle was taken to the dealer and diagnosed with steering rack failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.

Air bag light came on and I took it to Vancouver Auto Group. Finding from diagnose electrical system include: RCM: B141B:13, checked oasis, TSB 16-0001 applies, checked behind second row seat and inspected connectors C3133 and C3133 and C3134, connectors have not yet been rerouted and replaced, recommended wire in new pigtails and reroute wiring harness in both seats and retest. Estimated cost is $1500. I researched and found over 50 other complaints of Ford Explorer owners with the same complaint. This should be recalled as it is not the vehicle owners fault that the connectors have failed and car needs rewired. This is not covered by extended warranty. This is a safety concern and is not being addressed by Ford.

The contact owns a 2016 Ford Explorer. The contact stated while driving 75 MPH, the windshield plastic trim piece detached from vehicle. There were no reported injuries. The vehicle was taken to the local dealer and the contact was informed that the plastic trim piece needed to be replaced. The vehicle was not repaired. While driving the other plastic trim piece detached. The manufacturer was not notified. The failure mileage was approximately 153,000.

Exhaust leaks into cab under moderate to heavy acceleration with windows closed it is even worse when accelerating with the windows open

Component - passenger side rook rack rail cover. Safety of others - part flew off as I was driving vehicle between 55-60 mph. Not sure if it hit any other vehicles. Have not taken vehicle to dealer or other service center. Vehicle has not been inspected by any third party. The only symptom prior to the problem, was loud noises heard while driving. Waited until I could find an exit ramp to inspect the vehicle, but did not find anything. It was only after I arrived at my destination that I noticed the cover had fallen off. No warning lamps, messages, or indicators of any other kind were displayed to me.

Anytime I accelerate above 55-60mph my vehicle smells like it is burning. This smell consumes the cab area for a period of time. I have owned the vehicle for 1 year now and it has done this since the day I purchased it.

The contact owns a 2016 Ford Explorer. The contact stated that his wife was driving at an undisclosed speed, the rubber from the windshield was flapping and making noises, almost causing a collision. The contact inspected the windshield and saw that the front passenger’s and driver’s side rubber on the windshield had deteriorated. The contact glued the rubber to the windshield to repair the failure. The dealer was made aware of the failure and informed the contact that there was no recall related to the failure and the contact had to pay for the same part already installed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 26,000.

The tie rod on my 2016 Ford Explorer BROKE. Luckily my husband was just backing it out of our garage He heard a loud noise sounding like he had run over something metal and the car would not move. He got out to take a look and the right front wheel was turned completely sideways The dealership told us to bring it in. We had to hire a flat bed truck to get it there.so that was at our expense.When the flat bed truck driver came from another repair shop to help us, he immediately said "Oh,you have a broken tie rod huh?" We did not know. He said there is a rubber boot around the tie rods and our tie rod broke.My husband told the garage dealership this.They said they had never heard of that. BUT in taking it apart they discovered that was the case. We were without a car for 3 weeks as they had troubles locating a part. I wanted both sides fixed but they only fixed the one. They did give me the old part. It is a rusty, horrible looking piece of crap. It looks like it is 100 years old. It absolutely BROKE. Here is my concern. What if my husband and I and our friends would have been in the car driving 65 down the highway? I know what would have happened. There would have been deaths and severe injuries.THANK GOD it happened in our drive at home. We had no warning.Had there been an accident the report would have been "the driver and his passengers were killed after the driver lost control of the car". Never probably would have found this MAJOR LIFE THREATENING flaw in the car. How many accidents have there been with that conclusion. Did the driver really lost control or was there a major safety issue? I am scared to death to get in this car and go anywhere,Now we get a recall notice regarding possibility of a rear toe link fracture. REALLY? AND PARTS ARE UNAVAILABLE ACCORDING TO THE LETTER? Are we to park the car and wait for the parts to become available? we need a car to drive. Ford needs to replace or reimburse for these damaged vehicles. I feel very, very unsafe.

Plastic drivers seat mounting components have failed causing drivers seat to rock back & forth. Concerned that remainder of seat mounting system will fail and I will go through the windshield during a hard brake stop or cause me to swerve and hit or kill someone else.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, tapping noises were heard coming from the roof of the vehicle before the roof rack trim detached and hit another vehicle. The dealer was made aware of the recall and informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle without warning. The contact then took the vehicle to an independent mechanic where they informed her that the electrical rack and pinion needed to be replaced, followed by an alignment. The dealer was notified of the failure and informed her that the vehicle was not under recall or warranty. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 48,000.

On my 2016 Ford Explorer, the A Pillars on both the passenger and driver's side completely detached from the car while driving and flew back into the road while driving on the highway. The A pillars that detached could have easily hit another car/person and caused serious damage. My local Ford dealership inspected the car and pillars and confirmed this as a common failure. They have informed me that there is now a new version of this part because of this common failure. However, the part is currently back ordered and cannot be repaired on any timeline. They are currently duct taped onto the car to protect the car from any further damage. I believe since Ford acknowledged the failure and there was a need to create a new system/part, then this should be a recall of the current parts. There were no warnings or previous issues with the A pillar trim pieces before they just came completely detached, both within an hour of one another. A quick google search can find that this is a very common failure with many Ford explorers. I hope Ford would do the right thing and recall this part.

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the contact heard a knocking noise from the front driver’s side window. The contact pulled over to the side of the road and inspected the vehicle and noticed that the weatherstrip on the front driver’s side door was detaching from the molding that held the weatherstrip from the windshield. The contact pushed the weather strip back into the molding and continued to drive back to the residence. The contact took the vehicle to an independent mechanic who inspected the vehicle and stated that the weatherstrip had loosened over time. The mechanic glued the weather strip back into the molding as a temporary fix and referred the contact to a local dealer for assistance. The contact took the vehicle to the local dealer and was informed that the molding needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.

The front pillar cover has blown off my 2016 Explorer 3 times in the 4 years I’ve owned the vehicle. Two of the 3 times this occurred, I was traveling in heavy traffic on a limited access highway causing a hazard for the other drivers. I don’t know where the piece landed or if it hit other vehicles. I have complained about the flawed design to Ford, calling their Customer Service number and the tech told me he didn’t see any other complaints related to this from other Ford Explorer owners. What will it take for Ford to fix this design flaw to prevent repeat occurrences? Or at least acknowledge it in their database? The only risk to me is the distraction caused by the sudden noise which drew my attention from the road while I triaged the cause. I hope no motorcycle or convertibles were hit by the debris. I wouldn’t replace the trim but now the windshield is probably impacted. The windshield gasket is exposed and flapped in the wind for the entire trip home after this last time. It was like riding in a helicopter without ear protection.

Ecoboost Base 76k miles had a steering rack failure . Over looking all other complaints, looks like I’m not the only one with the 2500$ bill . Ford dealership acknowledged that it was a very common issue and was easy to diagnosed . I was met with light flashing on dash then would disappear after I restarted the SUV . Until I turned it on one day at a sonic drive in and would not steer . I’ve read reports where people are driving on the freeway when it happens and I could only imagine how that would’ve been like especially since I drive with my child onboard . Dash says “ Advance Track Failure; Hill Assist Needs Maintence “ . It was quickly diagnosed over the phone but still took it to get looked at, at Ford . 100% should be a recall at such a low mileage, just thought since police use them in their fleet they had to be reliable . For it to be a 300$ core as well, sounds like it’s still a valuable part broken

At approximately 102,000 miles, vehicle started making loud grinding noise when turning the steering wheel in either direction, very noticeable both inside and outside the vehicle, both when stopped and when driving. The steering wheel sticks in certain positions while driving, requiring extra force to maintain the vehicle's direction. Issue is worse at highway speeds, creating a dangerous condition that was getting progressively worse. Made it to a Ford dealership who indicated that a new rack and pinion assembly is required at $2,900. They also recommended not driving the vehicle in that the condition was unsafe.

Lost steering all at once could not turn wheel luckily i was in my drive way when it happened i paid yes ford 1600.00 dollars for a new rack and pinion on 8-13-21 was given a release date on part for 8-24-21 then 8-25-21 and now 9-3-21 this is an emergency order thru ford they was quick to take my money but cant deliver part.I have turned in a complaint to ford and it has not helped no calls back from ford. Looks like this is a huge problem ford has with its explorer rack and pinion failure I guess there waiting on somebody to get killed with faulty racks before they do anything. My explorer has 65000 miles on it and it looks like this is a common failure for this vehicle.

The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle, the 2nd row seating air bag warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 39,000.

Power Steering Assist Failure indicator appeared on dashboard resulting in inability to steer car. Vehicle was towed to dealership and reprogramming was attempted with no success. Requires replacement of EPS steering.

EL RACK AN PINON YA FUE REMPLAZADO. ENTIENDO QUE ES MUY PREMATURO PARA REMPLARLO. ES UN FALLA DE FABRICA. TRANSLATION: "THE RACK AND PINION WAS REPLACED. TO MY UNDERSTANDING IS TOO PREMATURE TO BE REPLACED. IT SEEMS LIKE IS A MANUGACTURING DEFECT"

Extreme sulphur/rotten egg smell coming into the cabin. It also reeks of exhaust fumes that are making me nauseous and light headed. This comes out of the A/C and you can smell it when you exit the vehicle too.

Was driving on I-40 at approximately 75mph and vehicle lost all acceleration, wrench icon came on in dash. Pressed. Gas pedal to the floor, no acceleration. Had to pull over on side of road. Pulled over vehicle stared shaken. Cut off vehicle for about 1min. Tried to retest vehicle, vehicle did not want to restart/crank. Tried again vehicle stared up. Vehicle power is not the same. Thank God I was on the right side of the highway instead of the middle so I could get off the road. This could have been worse.

Vehicle has a known airbag malfunction that is covered by a manufacturer published service bulletin. Ford and their Dealerships refuse to perform published safety service bulletin without charging for parts and labor. Ford and dealerships response to issue is that without the at owner cost repair of the faulty safety restraint, the entire safety system may not function. Bulletin is TSB 16-0001 Owners have no operable safety system unless paying to repair a known safety issue.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 45 MPH, the power steering and power steering assist failed. The contact was able to drive the vehicle home, however, the steering was manual making it more difficult to maneuver the vehicle. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

Over the last year or so, my 2016 Ford Explorer would suddenly out of nowhere say on the dashboard that there is a steering fault that needed to be serviced. The steering would be a little off but after turning the car on and off, it would reset and wouldn’t happen again for a week or two. I took it in to the dealership to get a recall fixed and had them take a look at my actual steering issue (with videos and pictures of the problem) but they could not replicate the problem as the dashboard would reset. Fast forward to last Thursday when the problem was more persistent than normal. A few times in the last couple months or so, my steering wheel would LOCK UP completely because the power steering would give out and a few times I was ON A FREEWAY. I had to manually hand crank a very very stiff steering wheel and pull over which was extremely dangerous. Once I would, I would turn the car on and off again which then it would reset. The dashboard warning about the steering fault would come on more often than the steering wheel locking up but the several times it did lock it, proved a very dangerous situation. It happened again this past week which I had to drive slowly to my local mechanic. Due to it being a power steering/programming issue, the recommended me going back to the dealership. At that point, my car would no longer reset the issue and I was unable to drive home that day because the power steering permanently gave out. Thank god I was at the mechanic already. Currently, I have the car towed to the dealership and they are working on the problem. Because my extended warranty ended 2k miles ago, I am supposed to pay $3800 out of pocket for this?? It should be a RECALL situation. Extremely dangerous. Forum related issue that I did research on and it seems to be a common problem!!! : https://www.carproblemzoo.com/ford/explorer/2016/steering-rack-and-pinion-problems.php Please help make Ford do a recall for this dangerous issue!!

Vehicle displays airbag warning light. Dealership diagnostic test determined there is a faulty connection to the 2nd-row inflatable seatbelt sensor. Ford issued a service bulletin to replace the wire harness pigtail connection. When the airbag light is illuminated due to this faulty connection, all of the airbags in the vehicle are deactivated. Directly from site: Https://Ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-B141B-B141C-2014-2016-Ford-Explorer tsb 16-0001 airbag warning light illuminated with diagnostic trouble code (dtc) B141B and/or B141C. This is not normal wear and tear but a safety item design by Ford that has failed in the vehicle. Ford dealership claims that this is not warranty failure. Cost to repair $1085 plus $230 diagnostic test charge.

NY CAR OVERHEATED AND SPILLED ALL THE COOLANT DUE TO THE ENGINE BLOCK HEATERS IT HAS. I TOOK IT FOR AN INSPECTION AND THEY TOLD ME THESE ARE VERY DANGEROUS AND NEED TO BE CHANGED ASAP, I CALLED THE DEALER AND THEY TOLD ME MY CAR DOES NOT HAVE THIS RECALL AND THEY WANT TO CHARGE ME WHEN CLEARLY IT IS THE EXACT PROBLEM WITH RECALL # 16S14 FROM FORD. I NEED THIS FIXED ASAP AT NO CHARGE TO ME AS IT IS FORDS PROBLEM. I NEED MY CAR BACK TO GET TO WORK PLEASE

Vehicle started to feel heavy, and vibrate harder through the gas pedal and steering wheel. I took it to my local auto shop and the wheel bearing needs replaced.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, there was an abnormal odor inside the vehicle. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 89,000. The Vin was not available.

On approximately July 5th, I was driving on freeway at approximately 70mph. I approached a work zone and had to move to shoulder when I lost power steering. It continued to give me issues at higher speeds for the next 40 miles and it seemed to disappear for the next two weeks of city driving. I thought it was an isolated incident and on July 16th we took the vehicle on a family vacation and when traveling on the freeway it again lost ( and never regained) power steering but we were more than 200 miles from home and the closest Ford dealer couldn't see us until early August. At lower speeds the steering was sticking but it seemed to free up some the more cornering or movement you made with the steering wheel. We were able to carefully drive the vehicle home and took it to Taylor Ford on Monday July 26th. On Tuesday July 27th I received a call from our service rep telling me nothing was wrong with the power steering but that the steering column failed and it would need to be replaced. I said that I had never heard of such a thing and he said he hadn't either. I searched on line and discovered hundreds of complaints referencing similar issues. There were no warning lamps, messages or other symptoms prior to the problem and they never appeared during problems.

The system that failed is the seat belt buckle on the 40 seat (of the 60/40 second row seating). The clip inside the seatbelt broke while securing my child in the seat. This faulty belt buckle put my child's safety at risk. We could not travel, delaying our trip on the day we were to leave. If an accident occurred, this could have resulted in serious injury to my child. The belt buckle was removed and taken to the closest Ford dealership. A new belt buckle was ordered, costing $115. The seatbelt buckle was removed and brought into Ford to examine. No concern was observed by the service parts employee as he glanced over broken buckle to ensure he ordered the correct part. No warnings or "symptoms" were present previously to the failed seatbelt buckle. A cheap piece of plastic to hold my child in a seatbelt buckle failed. The broken buckle is available for inspection. A new one is being installed.

Constant smell of exhaust inside the vehicle. Took it to dealer and they could not figure out issue.

It appears Ford had a prior recall for certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012 for a power steering failure. The recall was due to vehicles experiencing a loss of power steering assist and required extra steering effort at lower speeds, increasing the risk of a vehicle crash. I have a 2016 Ford Explorer and the issue appears to be occurring in later models like mine. I experienced it on July 21, 2021. I was driving on the freeway at 70mph and with no prior warning I my power steering goes out and I see the message "power steering module failure". Luckily I was able to fight the car to the shoulder, but I can only imagine what would have happened if my wife or daughter had been driving at the time. Ford needs to have a system failure alert added or better yet fix the issue from occurring, especially in a fairly new vehicle.

The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle, the steering wheel was difficult to turn and would cease when turning in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack and pinion were faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was approximately 46,000.

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the electric power steering failed, and the steering wheel ceased. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the power steering rack and pinion was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 40,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle lost power steering functionality and became difficult to steer. The contact also stated that the vehicle would start shaking abnormally whenever the brake pedal was depressed. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the electronic steering gear needing to be replaced. The vehicle was repaired however, the failure recurred a year later. The manufacturer had not been informed of the failure. The failure mileage was approximately 144,000.

2016 Ford Explorer Sport. Roof rail recall may be the cause for extreme water damage that burned out the sunroof motor, drenched the interior carpet, interior roof material, navigation and charging docks do not work. Ford not acknowledging and states after diagnostic check I have to pay 2600 to replace motor and once sunroof opens they can determine where the water leak is coming from. Also after complaining of carbon monoxide smell in cabin and multiple doctors visit with dizziness, trouble breathing I found that this is not just an issue I’m having. This car has had many more issues and Ford just repeats that warranty doesn’t cover it warranty expired. These are huge issues with the manufacturing. Car only has 35k miles and issues started in 2020.

Electronic steering assist seems to fail on rainy days. Starts like a sound grinding on the bottom like it needs lubrication. Afraid to drive this thing because of other owners comments regarding the steering assist causing accidents.

The Contact owns a 2016 Ford Explorer. The contact stated that while attempting to turn the steering wheel, the steering wheel was firm. The power steering assist warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was not provided a cause for the failure but was informed that the steering wheel needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 62,000.

While driving around a corner at a speed of 45 miles an hour the power steering quit working. The message on the instrument panel stated steering fault. I no longer had power steering and it was very hard to pull the vehicle over. I shut off the motor and then restarted the vehicle and i now had power steering. It is currently at Varney Ford in Newport Maine having the whole steering assembly replaced at a cost of 2300.00. From my research I have found that the steering assembly is located near the catalytic converter which gets every every hot, and can damage the internal circuit board. This is a very scary safety concern! I do not have the invoice for the repair, as it is being worked on July 19th or July 20th

The contact owns a 2016 Ford Explorer. The contact received a recall notification for NHTSA Campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Steering locked up while driving, causing a dangerous situation, fortunalty it was at low speeds an no harm came of it. 61,000 miles on the vehicle, Failed rack and pinion steering, needed to be replaced. $2,500 .

I was driving down the highway into a turn and my power steering failed causing the SUV to want to recall into a straight pattern almost causing me to crash my truck into a barrier wall with my child inside. With the sudden ability to fight the wheel back into a turning position I was able to narrowly avoid crashing with my child. Numerous indicators displayed (Steering Assist Fault, Service Advance Track, Hill Start Assist not available). I immediately took it to a Ford dealer , where they advised me that the power steering rack has electronically failed.

The contact owns a 2016 Ford Explorer. The contact stated that while yielding to merge onto the highway, the vehicle would not accelerate above 3 mph, with the accelerator pedal depressed. The vehicle was taken to an independent mechanic and diagnosed with transmission failure. The independent mechanic informed the contact that the transmission needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the Vin for the transmission. The failure mileage was 104,000.

My airbags light comes on and stays on someone's and I looked it up in my owners manual and it says to get it checked immediately due to a malfunction with the [XXX] bags. My problem is when I called them the light had went back out. Everytime it comes on and stays on I'm nowhere near my dealer. So it hasn't been checked out by them yet. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Driving on express way going 70 mph and vehicle dash started lighting up and beeping with a bunch of different things and lost power steering. It said “power steering fault” was in construction and it was extremely scary. Thankfully there was a dealership on the exit and they said it was the power steering rack.

With less than 75k miles, the steering began to grind when turning. We had to get an entirely new rack and pinion unit replaced for over $2400. Thousands of 2016 Explorers have reported this problem but it is still not been deemed a recall. Recently, at 84K miles, the clutch on the AC compressor went out causing a $720 bill for a new compressor. We have also just found out the water pump is now bad and appears to be defective. In fact there was a class action lawsuit in 2020 regarding these defective pumps but this wonderful government we pay exorbitant taxes to, threw the case out on technicalities. Absolutely shameful.

While driving at 55+mph both driver side and passenger side A-pillar windshield covers vibrate. Eventually the passenger side blew off during the drying cycle at a car wash. Thankfully it was contained and did not fly off on the road and cause an incident. There are more cases of this occurring on the highways as seen by searching the internet.

i have had NOTHING but issues with this vehicle and have made more calls to complain to ford with no help. as an example i complained for 2 years about this rattle and clunk in my transmission..finally i got the ford dealership in clarion, pa to believe me..here it was the torque converter..after 2 years of complaining and after i got it back...a week later..i get a recall notice from ford! but, the purpose of this is my tailgate...has a mind of it's own...it will open on it's own and close...i don't know how many times this has happened...thank God it hasn't happened while i am driving...i have had it to the garage...nothing can be found...yet i researched this issue and found others having similar experience!!!! i have called ford and of course...they refuse to acknowledge my concerns...i have been clunked on the head more than once loading groceries...hopefully you will be an agency that actually does something as opposed to those that talk tough...but do nothing! thank you.

The contact owned a 2016 Ford Explorer. The contact stated that while driving at 65 - 67 mph, the contact lost control of the vehicle when the rear driver side toe link fractured. The vehicle ended up in a ditch and crashed into several trees. The contact was transported to the hospital by ambulance but his wife, who was a passenger, did not receive medical attention. A police report was filed. The vehicle was towed to a towing yard and deemed totaled by the insurance company. The contact stated that the rear toe link had fractured a month prior to the collision and was replaced by an independent mechanic. The dealer and manufacturer were made aware of the failure but offered no assistance. The failure mileage was 91,000.

I was driving my car and received a warning that the Power Steering System Failure. Within a few minutes, the power steering in the car went out. Had to have the vehicle towed to mechanic. The mechanic reported the code of C200D-49. 2 Ford Dealerships stated that they had never heard of any issues yet my mechanic recently had another Ford vehicle in with the same situation.

The electronic door clocks are continuously failing where the door cannot be opened in an emergent situation. On 6/24/20 the front driver door latch had to be replaced and on 03/21/21 the left rear door latch had to be replaced. Presently the right rear door latch is not operating and the vehicle has been scheduled for service on 7/9/21.. When these locks fail you are unable to open the doors unless you can reach the lock to pull up. In an emergency such as a crash or fire this failure can be fatal. It appears that there is a design flaw or defect with these locks. Review of internet blogs reveal this may be a common unreported problem that needs immediate attention. In the event there are emergent circumstances requiring the removal of a child or elderly this may be tragic.

First instance was in mid December 2020. While driving down the highway the power steering suddenly went out, showing errors "Steering Assist Fault, Service Required" , "Hill Start Assist Not Available" , and "Service AdvanceTrac". Pulled over and turned off the car for a few minutes, when restarted it appeared to work fine. Second instance was in mid May 2021. Similar circumstances to the first instance: happened while driving, same errors, started working after restarting the car. After this second instance we took the car to the dealership for servicing. They replaced the Hub Bearings, but said there were no additional errors for the vehicle. The third instance was June 24th 2021. This time the errors showed up upon startup, and did not resolve upon restarting the vehicle. Took the vehicle to the dealer, and they determined that we would need to replace the entire steering gear assembly, at a significant cost.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle steering wheel failed when reversing out of the garage, the contact was unable to turn the steering wheel. The contact stated that the electrical service light illuminated. The vehicle was taken to an independent mechanic to have a diagnostic performed. The failure code for the steering power assist module was detected. The vehicle was not repaired. The manufacturer was contacted. The failure mileage 70,000.

The trim to the lining of my window on the right side flew off on the highway

The electric power steering went out. On the way to get my 3 month old son from daycare, I was merging onto the highway next to a semi and a warning came on letting me know there was a steering issue. After picking my son up from daycare, I started my vehicle again and it said power steering failure. I could hardly drive the vehicle and did not feel comfortable since my son was with me. I have since taken it to our local Ford dealer and the module must be replaced.

Air bag light came on randomly one day, diagnostics indicated it was an issue with the wiring harness under the rear passenger second-row seating. This area is inaccessible so accidental disconnection is unlikely. I was told that the airbags will not deploy in the event of an accident when the airbag light is on. This certainly was the case for me as the airbag light was on at the time I was in an accident with contact to my driver's side front bumper and the airbag did not deploy. My grievance is that this is a common issue that Ford is aware of and no recall has been put in place to fix it. It is unacceptable for a manufacturer to be aware of a problem and not fix it especially as it is costly to the consumer. Quoted $1,000+ for repair. Most importantly, it is a safety issue.

Driving down Interstate and steering started to get sticky. Steering wheel would grab, be difficult to turn, then release. Suddenly the 'traction control' light on the dashboard flashed and then within 2-3 minutes the 'Loss of Steering' dashboard message flashed and the steering wheel froze. Fortunately we were on a flat/straight stretch of highway or this could have been catastrophic. This could easily result in a fatal crash. We had the vehicle towed to nearest Ford dealership and they diagnosed that the 'Steering gear seized internally' and the vehicle was repaired at a cost exceeding $2000.00. Tow Truck Operator communicated they have never seen a steering column completely freeze like this one did. I have the service invoice on file.

The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.

I have a 2016 Ford Explorer Limited. It has 109,000 miles, mostly highway miles on it. The rack and pinion steering needed to be replaced and it was a $2500 bill. It has happened in countless Ford Explorers from my research. This should be a recall bc it not only is a HUGE expense on cars that are not that old but what a scary safety concern. Thankfully I was able to control my car and park it before an accident happened. Please consider issuing a recall so this HUGE expense isn't the burden of a Ford customer when this should not happen to such a new model. Thank you.

The contact's girlfriend owns a 2016 Ford Explorer. The contact stated after placing groceries inside the vehicle, the contact heard a chime as the liftgate independently started closing, almost striking him on the head. The contact also stated while driving at various speeds, the vehicle would stall or surge upon depression of the accelerator pedal, with the service engine warning light illuminated. The contact also mentioned that the side-view mirrors would independently adjust while driving at various speeds. The contact stated that he manually adjusted the mirrors to correct his driving visibility. The manufacturer was notified of the failure. The contact was informed that the VIN was not under recall. The contact was then transferred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 57,000.

As I was driving in the highway the steer assist fault warning came on and the steering wheel locked. I was not able to turn the wheel without force. I pulled over and turned vehicle off to see if it was a malfunction, but the stabilitrack and steer assist light remained on and steering wheel was still very hard to move.

The contact owns a 2016 Ford Explorer. The contact stated while driving at 10 MPH, various warning lights illuminated as the steering became difficult to maneuver. The vehicle collided with the curb and then stalled. The vehicle was restarted with all warning lights and audio warnings. The contact was able to drive without the power steering to a friend's residence. The vehicle was not taken to the dealer or independent mechanic for diagnosis or repairs. The contact called the dealer who told him that the failure was related to the rack and pinion and a diagnosis appointment was scheduled. The manufacturer was notified and a case was opened. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Explorer. The contact received a notification for NHTSA Campaign Number: 19V435000 (SUSPENSION) however, the part to do the recall repair was unavailable. The dealer was notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue and referred the contact to NHTSA. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

Our Ford Explorer lost power in the rear gear position. It also had trouble shifting from certain gears to the next. We took it into the shop when we lost full reverse. The transmission transfer case had blew out a piece of the casing. This left a gaping hole in the case, exposing a gear in the transfer case. This also allowed fluid to drain from transmission. The mechanic said this should never happen on a 76,803 mile car, let alone on a part such as the transmission. This was the second one her did in a two week period. This not only put our family out of a car, it posed a huge safety concerning not being able to move the vehicle. I would hate for this to happen to any owner who is not automotive educated. I was luck I was driving and could get us to move.

The recall has been put out and the dealership is claiming that the fix of gluing the roof rack covers back on is not sufficient and that a new fix needs to be made. The fix is not available to me and I cannot use the vehicle for work with an open recall. I understand that recalls happen, but the fix should be available immediately upon publishing them.

The transmission is constantly slipping. While driving up or down any steeper grades, the RPMs are so high we have to adjust speed to get the transmission to shift properly as to not blow the engine. The suv surges and shifts hard while going only 15 to 20 mph on regular pavement. This has all been happening since we purchased the vehicle (in 2018 @ 27,000 miles). We took in right away and they did replace the transfer case. Since then we’ve taken it to two different Ford dealerships in the area and they state there is nothing wrong. We were told ‘sorry it’s not like we can drive it up a hill to see what the issue is and it’s just not bad enough to warrant replacing the transmission at this time’ We’ve had to swerve to the side of the highway to avoid rear end collisions due to poor shifting and reduced speeds. It’s not trustworthy to travel and at our first chance we’re dumping it for a Chevy. Ford knows there’s an issue with their transmissions, but they push you off until you’re outside of your warranty to tell you to replace the transmission. We helped our elderly mom purchase a Ford and her transmission went out with the same issues and she had to purchase another vehicle as well due to being put off outside of her warranty (by three days - WOW Ford!). ‘It’s not bad enough’ - we’ll it’s not going to get better!!

THE VEHICLE WAS PURCHASED IN 2020 AND SO FAR I HAVE HAD TO REPLACE THE A PILLAR TRIM 3 TIMES.ONCE ON THE PASSENGER SIDE AND TWICE ON THE DRIVERS SIDE. COSTING OVER $100 EACH TIME JUST FOR THE PARTS.THE TRIM HAS COME OFF TWICE WHILE AT HIGHWAY SPEED, 60 MPH, CAUSING A LOUD NOISE AND FLYING DEBRIS. THE THIRD TIME THE TRIM CAME OFF AT A SLOW SPEED OFF 35 MPH AND ACTUALLY BROKE IN HALF. I ATTACHED A PHOTO OF THE TRIM PIECE. I BELIEVE THE CAUSE MAY BE THE PLASTIC CLIPS THAT HOLD THE TRIM IN PLACE.

MY HUSBAND WAS DRIVING TO WORK AND LOST DRIVE POWER AND THE UNDERNEATH OF THE SUV WAS ON FIRE, MY HUSBAND PULLED OVER AD CALLED 911. THE DEALER STATED THE PTU CRACKED FROM PRESSURE LEAKING ALL THE OIL ONTO THE EXHAUST. ALSO STATED ALL OF MY TIRES WERE GOOD .. SO WE ARE UNSURE WHERE THE PRESSURE CAME FROM>

VEHICLE DISPLAYS AIR BAG WARNING LIGHT. DEALERSHIP STATED IT IS DUE TO ELECTRICAL CONNECTION UNDER REAR SEAT. COST TO REPAIR $700-1000. WHILE AIR BAG LIGHT IS ON AIR BAGS WILL NOT DEPLOY. A INTERNET SEARCH YIELDED OVER 250 REPORTED CASES OF THIS EXACT ISSUE. DUE TO THE AIR BAGS NOT FUNCTIONING, THE COST OF THE REPAIR, AND THE FREQUENCY OF THIS VERY SPECIFIC BREAK, AND THE QUANTITY OF REPORTS,I QUESTION WHY FORD HAS NOT RECALLED THIS SAFETY ISSUE.

HEARD NOISES WHEN I TURN MY STEERING WHEEL. I WAS TOLD I NEED TO HAVE MY RACK AND PINION STEERING REPLACE-EST COST MID 2K. STARTING TO RESEARCH ONLINE AND I SEE THAT THIS IS A COMMON PROBLEM WITH POTENTIAL SEVERE CONSEQUENCES IF NOT FIXED. WHY HASN'T THIS BEEN RECALLED??? ALSO WE HAD TO REPLACE THE STRUTS. THE CAR DOES NOT HAVE 50K MILES YET. I DO HAVE THE REPAIR FOR THE STRUTS. HAVE NOT REPAIRED THE RACK AND PINION YET.

WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 75 MPH, THE DRIVER'S WINDSHIELD SIDE TRIM MOLDING DETACHED FROM THE VEHICLE. THIS MOLDING IMPACTED THE SIDE OF THE VEHICLE, AND BECAME FOD ON THE HIGHWAY. IN REVIEW, ONLY HALF OF THE MOLDING DETACHED FROM THE VEHICLE, WITH HALF REMAINING IN PLACE.

RADIO SPARKING AND SMOKING PLUS PEELING AND BUBBLES INSIDE THE HOOD PAINT

AIR BAG LIGHT ON DASH. CAUSED BY DTC B141B. FOUND TSB RELATED TO CONNECTORS UNDER REAR SEAT MP 130. CAR WAS STATIONARY.

THE 2ND ROW AIRBAG LIGHT CAME ON, AND FORD TOLD ME IT WAS A SHORTAGE IN THE WIRES AND IT WASN'T COVERED UNDER THE MANUFACTURERS WARRANTY. THEY STATED THAT SINCE THE AIRBAG LIGHT WAS ON, THE SHORT IN THE WIRING WOULD STOP THE AIRBAG FROM DEPLOYING, WHICH IN TURN IS A SAFETY ISSUE.

ON MULTIPLE OCCASIONS TRANSMISSION WAS SLIPPING WHICH LED TO AN EVENTUAL COMPLETE FAILURE. EXPLORER WAS ON CA HIGHWAY 76 GOING WESTBOUND WHEN TRANSMISSION FAILED. DRIVER WA FORCED TO DODGE TRAFFIC AND COAST TO AN EMERGENCY STOP AT THE RIGHT SIDE OF THE HIGHWAY. EXPLORER HAD TO BE TOWED.

MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE EXTENDED WARRANTY THROUGH USAA ON 1/6/2016. THIS WAS MY FIRST CLAIM AND THEY DENIED THE CLAIM BECAUSE THEY SAID THAT 'SAFETY RESTRAINT SYSTEMS' WAS AN 'EXCLUDED ITEM'! WHAT'S INFURIATING IS THAT THEY COVER ELECTRICAL ASSEMBLY, INTERIOR ELECTRONICS AND POWER TRAIN ELECTRONICS, BUT NOT 'SAFETY' ELECTRICAL COMPONENTS!! I RAISED CANE WITH THE GENERAL MANAGER OF THE FORD DEALERSHIP AND THEY WENT BACK TO FORD FOR A 'GOODWILL' WARRANTY COVERAGE AND THEY AGREED TO PAY FOR ALL BUT $261 OF THE REPAIR. WHILE I SINCERELY APPRECIATE THE GOODWILL OFFER, FORD LOST ANY FUTURE BUSINESS FROM ME FOR NOT PROACTIVELY OFFERING THE GOODWILL COVERAGE FROM THE START BEFORE I HAD TO PURSUE OTHER OPTIONS. SHAME ON FORD!! IT DOESN'T RISE TO THE LEVEL OF A FULL RECALL, BUT IT IS A KNOWN DEFECT WITH A CRITICAL SAFETY FEATURE, SO THEY SHOULD HAVE COVERED IT FROM THE START WHEN PRESENTED WITH THE AIR BAG LIGHT COMING ON! *TR

DRIVING ON HIGHWAY, WINDSHIELD TRIM ON DRIVERS SIDE BROKE OFF. ONCE STATIONARY, INSPECTED WHERE THE TRIM WAS AND IT'S COMPLETELY GONE & APPEARS THAT THE CLIPS HOLDING IT THERE ARE BROKEN AND SOME GONE. PASSENGERS SIDE TRIM IS WARPED AND APPEARS LOOSE. ALSO, DRIVERS DOORS TRIM IS NOW PARTLY DETACHED FROM DOOR

I TOUCHED THE STEERING WHEEL BOTTOMS FOR AND WHEN I TRUN THE STEERING WHEEL I HERE A POPING SOUND. I'M SACAR IT MAY LOCK AND THEN CRASH. WHILE IN MENTION. CITY AND HIGHWAYS.

MY EXPLORER STARTED HAVING POPPING NOISES WHEN TURNING LEFT OR RIGHT. IT IS BAD ENOUGH TO GIVE SIGNIFICANT FEEDBACK IN THE STEERING WHEEL AND VIBRATIONS THROUGHOUT THE FRONT PASSENGER AREA. WHEN I JACK UP THE FRONT END UNLOADING THE WHEELS, THERE IS NO NOISE OR POPPING. WITH FULL WEIGHT ON THE WHEELS, WHEN THE WHEEL IS TURNED SLIGHTLY LEFT AND RIGHT AND GET SIGNIFICANT POPPING AND CRACKING FEEDBACK VIA THE TIE RODS, THE NOISE HAS PROGRESSED INTO THE STEERING WHEEL FREEZING IN PLACE WHILE DRIVING THE VEHICLE. NOT BEING ABLE TO CONTROL THE CAR IS A MAJOR LIFE SAFETY ISSUE IF NOT ADDRESSED THIS HAS THE POTENTIAL TO CAUSE MAJOR INJURIES OR DEATH. IF IT HAS NOT ALREADY. THE DEALER IS AWARE OF THE ISSUES AND I FIND COUNTLESS ONLINE INSTANCES OF THIS MECHANICAL DEFECT.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP, THE DRIVER'S SIDE FRONT SEAT INDEPENDENTLY ADJUSTED, TRAPPING THE CONTACT UP AGAINST THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WALKER FORD (17556 US HWY 19 N, CLEARWATER, FL 33764, (727) 265-3992) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE CONTACT WAS STILL AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. THE CONSUMER STATED THE DEALER WAS NOTIFIED AND SUGGESTED THE CONSUMER INADVERTENTLY CHANGED THE SEAT SETTINGS. THE CONSUMER WAS UNABLE TO REPLICATE THE FAILURE AND DENIED CHANGING THE SETTINGS.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE HAVING A ROUTINE OIL CHANGE AT WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (888) 709-3528) THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE BLOCK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A FEW DAYS LATER A BYSTANDER INFORMED THE CONTACT THAT THERE WAS WATER IN THE PASSENGER'S SIDE REAR BRAKE LAMP AND THAT THE BRAKE LAMP FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

THE CAR LOOSE THE POWER AND DON'T GO OVER 20 MILES AN HOUR . RPM GOES OVER 5000 CAR SPEED DON'T CHANGE MAKE NOISE YOU CAN'T GO UP THE HAVE THE POWER TO GO ONLY 20 MILES TO 23 MILES AN HOUR

I WAS STATIONARY IN A PARKING LOT AND STARTED THE VEHICLE TO FIND MESSAGES STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, AND TERRAIN MANAGEMENT SYSTEM FAULT ALL DISPLAYED ON THE INSTRUMENT CLUSTER. THERE WAS NO POWER STEERING ASSISTANCE AND THE STEERING WHEEL WAS INCREDIBLY HARD TO TURN. IN THE DAYS LEADING UP TO THE FAILURE I NOTICED ON A FEW OCCASIONS THE STEERING WHEEL WOULD NOT CENTER AFTER EXITING A 90 DEGREE TURN AND I WOULD HAVE TO PROVIDE INPUT TO STRAIGHTEN THE WHEELS. THE ELECTRIC POWER STEERING RACK HAS FAILED AND THERE ARE NOT EVEN ANY PARTS AVAILABLE FOR THIS, NOR DOES IT APPEAR FORD HAS ACKNOWLEDGE THEY HAVE A WIDESPREAD PROBLEM..

WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.

I RECEIVED THE RECALL NOTICE IN OCTOBER 2020 MANUFACTURER RECALL NUMBER20S62 NHTSA RECALL NUMBER20V675. WHEN ATTEMPTING THE SCHEDULE WITH KOONS FORD ANNAPOLIS, I HAVE BEEN TOLD THE PARTS ARE STILL ON BACK ORDER. THIS IS NOW MONTH 5 AND THE RECALL HAS NOT BEEN CORRECTED.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A STRONG ODOR COMING INTO THE CABIN OF THE VEHICLE CAUSING THE CONTACT AND HER HUSBAND TO BECOME LIGHTHEADED. WHEN THE CONTACT RETURNED TO HER RESIDENCE SHE CHECKED UNDER THE HOOD AND SMELLED AN ABNORMALLY STRONG ODOR COMING FROM UNDERNEATH THE ENGINE. THE CONTACT STATED THE ODOR SMELLED LIKE SULFUR AND ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER BALISE FORD (1979 BOSTON RD, WILBRAHAM, MA 01095) TO HAVE THE VEHICLE DIAGNOSED HOWEVER, THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER MIDDLE ROW SEAT BELT FAILED TO LATCH CORRECTLY. THE CONTACT SPOKE WITH BREDEMANN FORD (2038 WAUKEGAN RD, GLENVIEW, IL 60025, (847) 510-5585) WHO STATED THAT THE SEAT BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE AND FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL AND THERE WAS NO WARRANTY ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 33,778.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE MADE AN ABNORMAL NOISE PRIOR TO THE STEERING WHEEL LOCKING UP. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE STEERING WHEEL UNLOCKED. THE CONTACT STATED A TIRE SENSOR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BANNER FORD OF MONROE (6300 FRONTAGE RD, MONROE, LA 71202) WHERE IT WAS DIAGNOSED WITH THE RACK AND PINION NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REPLACEMENT PART WAS DEFECTIVE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,509.

AS MY WIFE WAS DRIVING SHE HEARD A POP NOISE, THEN SHE WENT TURN AND THE STEERING LOCKED UP WHICH FORCED HER TO STAY IN HEAD ON TRAFFIC. AFTER FORCING THE WHEEL BACK AND FORTH SHE WAS ABLE TO GET STEERING BACK AND TOOK THE SUV TO A LOCAL SHOP. IT WAS THEN DETERMINED THAT THE STEERING GEAR WAS BAD. THIS HAPPENED WHEN OUR VEHICLE ONLY HAD ROUGHLY 60,000 MILES. THANKFULLY NO ONE HIT HER HEAD ON. THE STEERING GEAR WAS REPLACED.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE WATER PUMP LEAKED FLUID WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO STEVENS FORD OF MILFORD (717 BRIDGEPORT AVE, MILFORD, CT 06460) WHERE SHE WAS INFORMED THAT THE VEHICLE NEEDED A NEW WATER PUMP. THE CONTACT DECLINED THE REPAIR. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SHE HAD THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.

THIS VEHICLE ALMOST TOOK MY LIFE THE OTHER DAY. ALMOST JUST AS SCARY IS THE FACT THAT THIS ISSUE IS WIDELY REPORTED ON THESE VEHICLES FROM 2011 ON AND FORD HAS ZERO RECALL FOR IT. I WAS ON THE FREEWAY THE OTHER DAY GOING ABOUT 70MPH WHEN INSIDE OF 10 SECONDS (WHILE ON A BEND IN THE ROAD) MY DASH LIT UP AND MY STEERING LOCKED!!! AT 70 MPH!!! I ALMOST HIT 3 CARS WHILE TRYING TO SLOW DOWN AS I COULD ONLY GO STRAIGHT. WHEN I SAY LOCKED, I MEAN AS IF IT WAS CEMENTED IN PLACE. THE DASH READS 'STEERING LOSS STOP SAFELY', 'SERVICE ADVANCETRAC', 'HILL START ASSIST NOT AVAILABLE'. THIS COULD HAVE LIKED NOT ONLY ME BUT OTHER MOTORISTS THIS DAY. ON TOP OF THE INCREDIBLE CONCERN OF SAFETY, THE 'HEAD IN THE SAND' MENTALITY THAT FORD HAS ON THIS ISSUE IS DISGUSTING, AS THEY'RE ALSO LEAVING OWNERS WITH $5000-$10000 REPAIR BILLS DUE TO THIS ISSUE. THIS WAS THE LAST STRAW WITH FORD, AFTER 20 YEARS, I'M DONE.

VEHICLE STARTED TO MISFIRE AS I WAS DRIVING. IT WOULD GET WORSE EVERY TIME I WAS IDLE AT STOP LIGHTS. HAD TO PULL OVER TO ASSESS THE SITUATION AND I SHORTLY SCHEDULED A SERVICE APPOINTMENT WITH A FORD DEALERSHIP. FORD TECHS SAID IT WAS THE SPARK PLUGS AND COILS. HAD ALL 6 SPARK PLUGS & COILS REPLACED BUT THE ISSUE CONTINUED. STILL NO RESOLUTION AS OF TODAY. VEHICLE ONLY HAS 47K MILES.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT UPON MAKING A SHARP TURN FROM LEFT TO RIGHT AT A LOW RATE OF SPEED, AN ABNORMAL CLANKING SOUND WOULD EMIT FROM THE UNDERCARRIAGE OF THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD EXT, HYANNIS, MA 02601) WHERE THEY INFORMED HIM THAT THE VEHICLE HAD A BLOWN SHOCK. THE SECOND TIME, THE CONTACT WAS INFORMED THAT HE NEEDED A FULL STEERING RACK REPLACEMENT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. THE VIN WAS UNAVAILABLE.

THE HOOD OF THE VEHICLE IS RUSTING ALONG THE FRONT EDGE. IT STARTED WITH A SMALL AREA AT FIRST A YEAR AGO BY BUBBLING UP FROM UNDERNEATH. NOW THERE ARE SEVERAL VISIBLE AREAS ALONG THE FRONT EDGE OF THE HOOD DOING THE SAME. IT'S A MATTER OF TIME TIL THE RUST BREAKS THRU THE PAINT. 5 YEARS OLD AND I LIVE IN MD. MILD WINTERS. SHOULDN'T HAPPEN.

WHILE TRAVELING AT APPROXIMATELY 70 MPH THE PASSENGER SIDE WINDSHIELD PILLAR MOLDING DEPARTED THE VEHICLE. WHILE RESEARCHING PART NUMBERS AND REPAIRS ONLINE I HAVE NOTICED THIS APPEARS TO BE A COMMON PROBLEM FOR EXPLORERS FROM 2011- 2018. ALSO SEEMS SOMEWHAT RELATED TO THE CURRENT RECALL FOR EXPLORER ROOF RACKS THAT USE SOME OF THE SAME MOUNTING HARDWARE. PARTS SEPARATING FROM VEHICLES AT HIGHWAY SPEEDS CREATES HIGH RISK OF INCIDENTS.

I'M EXPERIENCING LIMP MODE. WHILE DRIVING AT ANY SPEED THE TRUCK LOSES POWER AND CUTS BACK ALMOST LIKE I PUT IT IN PARK WHILE DRIVING. THE WRENCH AND ENGINE LIGHTS ARE ON.

94000 MILES THE TRANSFER CASE BURST AND WHEN 70000 MILES CHARGING CYCLE DOES NOT WORK , THE VEHICLE SUDDENLY STOPS.

EXHAUST FUMES IN THE CABIN. STATED SLOWLY AND PROGRESSIVE GOT WORSE. HEAVY FUMES AND NOT SAFELY DRIVABLE, FORD REPAIR SAID IT WAS THE PTU UNIT LEAKING ALLOWING EXHAUST FUMES IN THE CABIN THROUGH THE AIR FLOW SYSTEM. FORD SAID THE PTU WOULD HAVE TO BE REPLACED- $2,400. THE VEHICLE ONLY HAS 58,740 MILES. DEFINITELY A SAFETY AND HEALTH HAZARD. THIS HAPPENS WHEN VEHICLE IS RUNNING AND AFTER RUNNING AND PARKED IN GARAGE FILLS GARAGE WITH NOXIOUS ODOR OF EXHAUST SMELL.

WIFE WAS SHOPPING IN ANOTHER CITY AND STEERING LOCKED UP WHEN SHE STARTED IT AFTER BEING PARKED IN A LOT ,WARNING SIGNALS CAME ON . TURNED EXPLORER OFF AND RESTARTED CAR AND DROVE FINE AND DROVE HOME 50 MILES . WENT TO HOCKEY GAME AT AN ARENA , CAME OUT AND STARTED CAR AND STEERING WAS HARD TO STEER ( NO POWER STEERING ) BUT MANAGED TO DRIVE HOME 2 MILES AND PUT IN GARAGE . LOOKED FOR POWER STEERING RESEVOUR AND THERE WAS NONE UNDER HOOD THINKING LOW ON FLUID . LOOKED IN OWNERS MANUAL AND SAW -- ALL ELECTRONIC ! DROVE IT TO DEALERSHIP NEXT DAY ( WEEKEND ) AND PARKED IT EVEN THOUGH IT WAS HARD TO STEER . GOOGLED THIS PROBLEM AND SAW ALL THE SAME PROBLEMS THAT OTHERS HAD WITH THIS STEERING GEAR ! WENT TO DEALER MONDAY MORNING AND THEY CHECKED IT OUT AND CALLED ME TO TELL ME IT WAS THE STEERING RACK THAT NEEDED TO BE REPLACED AT A COST OF APPROXIMATELY $ 2500 AND PART HAD TO COME OUT OF DETROIT AND WOULD TAKE A FEW DAYS TO GET HERE AND THEN REPAIR IT . CALLED ME YESTERDAY AND CAR WAS DONE ( $ 2395.91 ) WHY NO RECALLS ???

TL* THE CONTACT OWNS 2016 FORD EXPLORER. THE CONTACT STATED UPON ENTERING THE VEHICLE, THE FRONT DRIVER'S SIDE SEAT BELT FAILED TO LATCH SECURELY. THE CONTACT CALLED TOWN AND COUNTRY FORD (7800 E LLOYD EXPY, EVANSVILLE, IN 47715) HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILLAGE WAS 45,000.

FORD DESIGNED THE HEADLIGHTS IN THE 2016 FORD EXPLORER SO THAT THE LED LOW BEAM IS BUILT INTO THE HOUSING. SO YOU EITHER HAVE TO REPLACE THE VERY EXPENSIVE HOUSING (1,000) WHEN YOUR LOW BEAM GOES OUT OR DRIVE WITH LESS VISIBILITY. MOST PEOPLE DO NOT HAVE $1,000 JUST LAYING AROUND.

YOU CAN SMELL EXHAUST IN THE CABIN. IT SEEMS TO BE WORSE THE HIGHER THE HEATER IS TURNED UP. IT IS IRRITATING TO THE EYES. FORD DENIES THIS BEING A PROBLEM BASED ON OUR VIN.

I LOST MY STEERING COMPLETELY AND HAD TO TAKE MY VEHICLE INTO A SHOP. THE RACK AND PINION FOR THE STEERING OF MY VEHICLE HAS GONE OUT COMPLETELY AT ONLY 80,000 MILES. THIS IS AN EXTREMELY DANGEROUS ISSUE, AS IT COULD HAVE CAUSED A SERIOUS CRASH. WHILE STATIONARY OR MOVING SLOWLY, THE WHEEL IS HARDER TO TURN AND MAKES A LOUD SLIDING/GRINDING SOUND. AT HIGHER SPEEDS, THE STEERING WHEEL GETS "STUCK" AND IS VERY HARD TO GET OUT OF A CERTAIN POSITION. THIS ISSUE CAUSED ME TO ALMOST HIT ONCOMING TRAFFIC. AS COMMON AS THIS ISSUE IS AT AN AVERAGE OF 52,000 MILES ON THESE EXPLORERS, IT SHOULD BE A RECALL! THE REPAIR IS AT AN ESTIMATED $3,000 TO FIX. NOW I AM OUT OF A VEHICLE UNTIL I CAN COME UP WITH THAT KIND OF FUNDING, WHILE STILL OWING TONS OF MONEY ON IT. NOT ONLY IS THIS A HUGE FINANCIAL NIGHTMARE, BUT IT IS EXTREMELY UNSAFE!

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT REMAINED ILLUMINATED ON THE INSTRUMENTAL PANEL. THE CONTACT TOOK THE VEHICLE TO KOONS FORD OF ANNAPOLIS (2540 RIVA ROAD, ANNAPOLIS, MD 21401, (410-224-2100) TO HAVE A DIAGNOSTIC TEST PERFORMED. THE CONTACT WAS INFORMED THAT THE AIR BAGS ELECTRICAL CONNECTOR LOCATED UNDERNEATH THE DRIVER'S FRONT SEAT WAS CORRODED AND NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT OF MANUFACTURER COMMUNICATIONS NUMBER: 16-0001 AND PROVIDED AN ESTIMATE FOR THE COST OF THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

I WAS DRIVING ON THE HIGHWAY AND WHEN I BEGAN TO TURN OFF THE EXIT I BEGAN HEARING A LOUD GRINDING SOUND COMING FROM MY STEERING COLUMN. IT WAS ALSO EXTREMELY DIFFICULT TO TURN THE WHEEL. IAM GRATEFUL THAT MY YOUNG CHILDREN WERE NOT WITH ME AT THE TIME BECAUSE THE GRINDING WAS SUPER LOUND AND I WAS ABOSULTELY TERRIFIED THAT I WAS GOING TO CRASH. I IMMEDIATELY TOOK THE TRUCK TO MY LOCAL MECHANIC WHERE HE SAID THAT I SHOULD NOT BE DRIVING THR TRUCK AT ALL BECAUSE I COULD DEFINITELY CRASH AN KILL MYSELF OR ANY OTHERS AROUND ME. ALSO THAT IT IS GOING TO COST $2500.00 TO FIX THE PROBLEM. I JUST PURCHASE THIS TRUCK FROM AUTOFAIR FORD IN JULY 2020 FOR 20K AND 6 MONTHS LATER AM FORCED TO DUMP 2.5K INTO IT WHEN MONEY IS TIGHT AND MY FAMILY IS STRUGGLING AS IT IS...I AM EXTREMELY UPSET THAT THIS HAPPENED AND TO LEARN THAT THIS HAS HAPPENED TO THOUSANDS OF PEOPLE, YET THERE IS NO RECALL FOR THIS ISSUE. AOMETHING SHOULD BE DONT TO HELP ME AND MY FAMILY BY FORD MOTOR COMPANY THIS IS NOT ACCEPTABLE TO BE GOING BROKE BECAUSE OF THIS ISSUE AND THE CAR IS JUST 5 YEARS OLD.

PAINT BUBBLING AND PEELING AROUND FRONT EDGE OF HOOD SHOWING RUST UNDERNEATH. VEHICLE IS GARAGE KEPT AND CLEANED REGULARLY.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE REAR GLASS EXPLODED WITHOUT AN IMPACT. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

2016 FORD EXPLORER SMELLS LIKE CARBON MONOXIDE INSIDE OF THE VEHICLE WHEN DRIVING ,UNABLE TO DRIVE DUE TO BEING OVERCOME WITH CARBON MONOXIDE.

MY DRIVER SIDE AIRBAG LIGHT IS ON MY DASH I HAVE PLUGGED IN AND UNPLUGGED ALL OF THE SEATBELTS RESET THE AIRBAG LIGHT AND IT STAYS OFF FOR A WHILE. THIS IS DEFINITELY A SAFETY ISSUE I UNDERSTAND IT IS EITHER A SENSOR OR THEY ARE HAVING PROBLEMS WITH THE WIRING HARNESS THIS SHOULD BE ADDRESSED IN A RECALL. THE FRONT PASSENGER SIDE SEAT WARMER/COOLER DOES NOT WORK, NOT SURE IF THAT ISSUE IS PART OF THE AIRBAG LIGHT PROBLEM.

WE ARE DRIVING BACK FROM ZION NATIONAL PARK THEN IN THE FREEWAY SUDDENLY I LOST POWER LUCKILY IT WAS ON A DOWN HILL. I WENT ON THE SIDE OF THE ROAD THEN THEN COUPLE I STARTED RIGHT BACK. NOW AM AFRAID DRIVING IT FAR AWAY. FROM TIME TO TIME WHEN UPHILL IT JERK A BIT AND IT FEELS LIKE LOOSING POWER.

TOOK A QUICK LOOK UP TOP AND MY SUNROOF WAS CLOSED CORRECTLY. I OPENED THE SUNROOF AND POURED SOME WATER INTO THE CHANNEL AND WATER SEEMS TO DRAIN DOWN THE HOLES CORRECTLY. I ALSO CLOSED THE ROOF ALL THE WAY AND SPRAYED IT WITH A GARDEN HOSE, AND DIDNT SEE ANY LEAKING. I CANT SEE WHERE AND WHY WATER WOULD BE LEAKING OUT OF THE OVERHEAD CONSOLE. DID A QUICK SEARCH ON YOUTUBE AND FOUND SOMEONE ELSE HAD THIS PROBLEM, BUT COULDNT FIND A SOLUTION

DURING ACCELERATION CAR SMELLS LIKE ROTTEN EGGS ALL WINDOWS NEED TO BE OPEN TO VENT CAR AND ALL PASSENGERS GET NAUSEOUS. DEALER TRIED TWICE TO FIX PROBLEM BUT WITH NO SUCCESS.ITS GETTING IMPOSSIBLE TO DRIVE THE CAR ON HIGHWAY.FORD NEEDS TO DO SOMETHING ASAP.

I PURCHASED A 2016 EXPLORER LIMITED FROM A FORD DEALER AND NOTICED IT WAS LOW ON COOLANT, WAS TOLD IT WOULD BE FILLED AND OF COURSE IT WASN'T, I FILLED IT MYSELF. A WEEK LATER IT WAS LOW AGAIN, TOOK IT TO A CHEVY DEALER AND WAS TOLD THE WATER PUMP IS LEAKING. I CONTACTED THE SELLING DEALER AND LEFT A VOICEMAIL AND NO ONE RETURNED MY CALL. I CALLED BACK A COUPLE WEEKS LATER AND WAS TOLD IT ISN'T COVERED UNDER THEIR 30 DAY/1000 MILE WARRANTY. I CONTACTED FORD AND WAS TOLD NO ASSISTANCE BECAUSE I'M NOT THE ORIGINAL OWNER, SHOULD THAT MATTER WITH 69500 MILES??? I WAS TOLD TO CALL A LOCAL DEALER MAYBE THEY CAN HELP ME. THE WATER PUMP ON THIS VEHICLE IS MOUNTED INTERNALLY AND DRIVEN BY THE TIMING CHAIN AND COST ABOUT 1500.00 TO REPLACE. SO FAR AFTER A USED PURCHASE I'LL HAVE $25,000 INTO A VEHICLE THEY MAY TURN INTO A BRICK. I HAVE BOUGHT AND LEASED SEVERAL NEW FORD VEHICLES AND THIS IS HOW THEY TREAT CUSTOMERS, INCLUDING HAVING RETIRED FAMILY MEMBERS.

BROKEN CLOCK SPRING CAUSING DISABLING OF AIRBAG PROTECTION. COST TO REPAIR $541.10

DRIVING 45MPH SUDDENLY LOST STEERING CONTROL, WAS ABLE TO DECELERATE AND GET OFF THE ROAD, THEN SLOWLY GET HOME. AFTER THIS IT SEEMED TO WORK FINE. HOWEVER, EVERY DAY, A LOUD POPPING CREAKING SOUND THAT YOU CAN EVEN FEEL IS COMING FROM THE ELECTRIC POWER-ASSIST STEERING. ESPECIALLY NOTICEABLE WHEN PULLING IN OR OUT OF A PARKING LOT/DRIVEWAY/GARAGE. LOCAL SHOP SAYS IT WILL COST ABOUT $2500 TO REPLACE THE ELECTRIC POWER-ASSIST STEERING RACK AND PINION, AND IT MUST THEN BE PROGRAMMED TO THE VEHICLE. THIS EXPLORER HAS 78,000 MILES ON IT. THANKS.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING THE CONTACT TURNED ON THE HEAT IN THE VEHICLE AND SMELT AN DISTINCT ODOR COMING FROM THE VEHICLE. THE ODOR WAS STRONG THE CONTACT HAD TO ROLL DOWN THE WINDOW IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A CARBON MONOXIDE LEAKAGE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.

AIRBAG LIGHT HAS BEEN COMING ON INTERMITTENTLY FOR OVER 1 YEAR. DIAGNOSTIC TEST DETERMINED THERE IS A FAULTY CONNECTION TO THE 2ND ROW INFLATABLE SEATBELT SENSOR. FORD ISSUED A SERVICE BULLETIN TO REPLACE THE WIRE HARNESS PIG TAIL CONNECTION. WHEN THE AIR BAG LIGHT IS ILLUMINATED DUE TO THIS FAULTY CONNECTION, ALL OF THE AIR BAGS IN THE VEHICLE ARE DEACTIVATED. THIS IS EXTREMELY DANGEROUS, AND MY FAMILY HAS BEEN DRIVING THE CAR IN THIS CONDITION FOR OVER A YEAR. UPON FURTHER RESEARCH, NUMEROUS CASES EXIST REPORTING THE SAME ISSUE. PLEASE ADDRESS THIS SAFETY ISSUE.

DRIVING DOWN THE ROAD AND THE AIR BAG LIGHT COMES ON AND NOW IT WONT GO OFF. IT STAYS ON 24/7. THIS IS AN ISSUE IN MANY 2016 FORD EXPLORERS AND IT HAS YET TO BE RECALLED. THIS IS A SAFETY ISSUE.

I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!

CAR WENT IN FOR RECALL NHTSA #20V675 AND DEALER INSPECTED VEHICLE AND INFORMED US, IT HAS FAILED INSPECTION AND WILL REQUIRE REPLACEMENT. THEY HAVE PARTS QUOTED AT 4-6 WEEKS OUT AND WE ASKED ABOUT A RENTAL VEHICLE AND WERE INFORMED THAT IT WOULD NOT BE COVERED. WE ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND THEY WILL NOT STATE IT IS SAFE TO DRIVE, SO THEREFORE WE CANNOT DRIVE IT. CONTACTED FORD CUSTOMER SERVICE AND WERE INFORMED OUR RENTAL REQUEST WAS DENIED AND THEY WILL NOT SAY THE CAR IS SAFE TO DRIVE. WE CANNOT BE WITHOUT A CAR FOR 6 WEEKS AND CANNOT AFFORD A RENTAL FOR THAT AMOUNT OF TIME. FORD SHOULD COVER RENTAL WHEN PARTS ARE NOT AVAILABLE.

2016 FORD EXPLORER. CONSUMER WRITES IN REGARD TO BRAKE FAILURE WHILE DRIVING. *AS THE CONSUMER STATED AS A RESULT OF THE CONTINUOUS FAILURE, THE VEHICLE WAS TRADED IN. *JS

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED BEAU TOWNSEND FORD (1020 W. NATIONAL RD, VANDALIA, OH 45377, (937) 898-5841) TO SCHEDULE AN APPOINTMENT AND THE DEALER CONTACTED THE CONTACT BACK TO INFORMED HIM THAT THERE WERE NO PARTS AVAILABLE FOR THE RECALL REPAIR. THE CONTACT CONTACTED THE MANUFACTURER BUT THERE WAS NO RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNED A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE TAKEN LOCAL DEALER KEVIN'S ROYAL FORD OF COOPERSTOWN (5069 NY-28, COOPERSTOWN, NY 13326:(607) 547-9924) AND HAD THE RECALL COMPLETED. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE'S TOE LINK DETACHED AND CRASHED INTO A GUARD RAIL AND DROVE INTO A DITCH. ALL 5 AIR BAGS DEPLOYED. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK ANY MEDICATION ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE COMPANY DEEMED THE VEHICLE A LOSS. THE VEHICLE WAS TOWED TO A JUNKYARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000(SUSPENSION) ON NOVEMBER OF 2020 AFTER THE ACCIDENT. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,300. *JS

WENT TO VISIT FAMILY ON CHRISTMAS MORNING AND WHILE DRIVING POWER ASSIST WENT OUT AND POPPED UP THE DISPLAY WARNINGS. DROVE IT ANOTHER 8 MILES TO DESTINATION. VEHICLE SAT FOR ABOUT 3 HOURS IN THE DRIVEWAY. 30 DEGREE WEATHER. WENT TO LEAVE AND AS I PULLED ONTO THE MAIN ROAD THE STEERING LOCKED AND WARNING MESSAGE LOSS OF STEERING BRAKE SAFELY. I COULD JERK THE WHEEL HARD TO GET IT TO SLIGHTLY MOVE ENOUGH TO GET BACK IN THE DRIVEWAY. JUST HIT 100K MILES. HAD TO HAVE IT TOWED BACK HOME.

MY 2016 FORD EXPLORER XLT TURBO 4WD IS HAVING POWER STEERING PROBLEMS, THE TRUCK ONLY HAS 65,000 MILES AND IT'S HARD TO TURN THE WHEEL AND IT MAKES A GRINDING RUBBING SOUND WHEN TURN THE WHEEL LEFT OR RIGHT. IT MAKES THAT NOISE WHILE DRIVING OR PARKED.

USING A PEDAL COMMANDER PC18 BLUETOOTH "THROTTLE ENHANCER" IN AN EMERGENCY VEHICLE EQUIPPED WITH A VHF MOBILE TWO-WAY RADIO. THE RADIO TRANSMITS AT 50W AND IS INSTALLED BY A PROFESSIONAL EMERGENCY VEHICLE UPFITTER PER MANUFACTURERS INSTRUCTIONS. WHEN TRANSMITTING IN THE 156MHZ RANGE THE PEDAL COMMAND CONSISTENTLY AND UNEXPECTEDLY CAUSES THE VEHICLE TO BEGIN ACCELERATING WHEN IN DRIVE, AND INCREASING THE RPM OF THE ENGINE IN PARK. THE ACCELERATION CONTINUES AS LONG AS THE USER IS TRANSMITTING ON THE TWO-WAY RADIO. AS SOON AS THE TRANSMISSING ENDS THE VEHICLE GOES BACK TO IDLE OR RPMS CONSISTENT WITH THE PEDAL POSITION. THESE SYMPTOMS GO AWAY AS SOON AS THE PC18 IS REMOVED. THIS ISSUE WAS ALSO EXPERIENCED BY OTHER USERS WITH PC18 AND RADIOS THAT TRANSMIT IN THE MID 150MHZ RANGE.

THE STEERING WHEEL AT TIMES WHEN EVEN MAKING A SLIGHT TURN POPS BACK AND SHAKES. RESTRICTING THE TURN THE WIPERS HAVE NOW MULTIPLE TIMES IN RAIN STOPPED IN THE UPRIGHT POSITIONS CAUSING A GRAVE DRIVING HAZARD

I FIRST NOTICED THE PROBLEM LAST WINTER, WHEN WE WOULD DRIVE OUR EXPLORER IN THE SNOW THE CAR WOULD PULL IN RANDOM DIRECTIONS, IT GOT TO THE POINT WHERE I WAS SCARED TO DRIVE THE CAR IN FEET I WOULD BE PULLED INTO ON COMING TRAFFIC. I TOOK IT TO A MECHANIC AND THEY COULDN'T FIND ANYTHING WRONG OTHER THAN MY REAR SHOCKS WERE BAD, SO I REPLACED THEM. THEN OVER THE SUMMER I NOTICED WHEN I TURN GOING AT SLOW SPEEDS THE CAR WOULD MAKE A LOUD POP AND SOMETIMES THE STEERING WOULD GET STUCK WHEN IT POPED, SO I DID SOME RESEARCH A THOUGH MAYBE IT WAS MY TOE LINKS. SO I JUST REPLACED THEM AND THIS CAR IS STILL TERRIFYING TO DRIVE IN THE SNOW. I HAVE SEEN THAT A CONCERNING NUMBER OF PEOPLE HAVE HAD THIS SAME ISSUE AND THEY END UP REPLACING THEIR RACK AND PINION AND IT COSTS THOUSANDS OF DOLLARS.

ELECTRONIC POWER STEERING HAS FAILED WHILE VEHICLE WAS IN MOTION TURNING ON A HIGHWAY. IT WAS IMPOSSIBLE TO TURN THE VEHICLE OFF THE ROADWAY DUE TO LOSS OF POWER STEERING.

POWER STEERING BEGAN TO GO WHEN I WAS DRIVING ON A HIGHWAY, MAKING ME FEEL LIKE I WAS LOSING CONTROL. WAS ABLE TO GET CAR HOME AND ENDED UP COMPLETELY LOCKING UP NEEDING TO BE TOWED FROM MY DRIVEWAY. I NEED TO HAVE STEERING RACK REPLACED FOR OVER $1800 JUST FOR THE PART ON A VEHICLE WITH ONLY 80,000 MILES ON IT.

WHILE OPERATING VEHICLE AT HIGH SPEEDS THE ADVANCETRAC LIGHT, TRACTION CONTROL LIGHT, AND NO STEERING ASSIST LIGHT CAME ON. BEFORE I COULD GET OFF THE INTERSTATE I LOST MOST OF MY STEERING. LUCKILY IT WAS AT NIGHT AND NOT TO MANY ON THE INTERSTATE. IT WAS AN EXTREMELY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY. VERY LUCKY WE DIDN'T GET IN A SERIOUS ACCIDENT. IT WAS WORSE THAN LOOSING POWER STEERING WITH A HYDRAULIC POWER SYSTEM. THERE WAS NO CONTROL AVAILABLE WHILE TRYING TO GET OVER.

I WAS DRIVING TO WORK AND MY CAR MADE A SCREECHY SOUND ONCE I GOT ON THE HIGHWAY AND WENT 45 OR OVER THE STEERING WHEEL STARTED TO SHAKE. IN A WAY IT FELT THE STEERING WHEEL OR THE PART THAT HOLDS THE FRONT TIRES WAS LOOSE. IT FELT LIKE IF I WENT ANY FASTER I'D LOSE CONTROL OF THE CAR.

THERE IS AN SRS AIRBAG WARNING LIGHT ON THE DASHBOARD THAT USED TO INTERMITTENTLY DISPLAY. NOW IT IS ON CONSISTENTLY WHEN THE VEHICLE IS DRIVEN. IT IS DUE TO A CIRCUIT FAILURE OR A BROKEN CORD LEADING TO THE DRIVER SIDE MIDDLE ROW SEATBELT AIRBAG. DIRECTLY FROM SITE: HTTPS://FORD.OEMDTC.COM/1203/AIR-BAG-WARNING-LIGHT-ILLUMINATED-WITH-DTC-B141B-B141C-2014-2016-FORD-EXPLORER TSB 16-0001 AIR BAG WARNING LIGHT ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) B141B AND/OR B141C THIS IS NOT NORMAL WEAR AND TEAR BUT A SAFETY ITEM DESIGN BY FORD THAT HAS FAILED IN THE VEHICLE. FORD DEALERSHIP CLAIMS THAT THIS IS NOT WARRANTY FAILURE. BUT SOUNDS LIKE AN ELECTRICAL AND SAFETY ISSUE TO ME...WHICH SHOULD BE COVERED UNDER WARRANTY. THE TRUTH TO THE MATTER IS...FORD DOES NOT CARE THAT A POTENTIALLY HIGH RISK PROBLEM HAS BEEN IDENTIFIED AS A FAILURE ON THE COMPANY'S END BUT THEY DON'T CARE ENOUGH TO DO ANYTHING ABOUT IT. WELL..OTHER THAN CHARGE THE CUSTOMER CLOSE TO $1000 OUT OF POCKET TO FIX FOR A POOR DESIGN ON FORD'S END. THE FORD DEALERSHIP SERVICE DEPARTMENT DOES NOT KNOW HOW THIS SAFETY FEATURE BROKE. IF WE WERE TO GET IN AN ACCIDENT WHILE THE AIRBAG IS IN THIS STATE, IT WOULD NOT DEPLOY AND THE LIVES OF ALL PASSENGERS IN JEOPARDY!