1FM5K8AB3LGC947912020 FORD ExplorerPolice

Vehicle stuck in park. But will go in gear but just won’t move.

On my 2020 Explorer ST, the plastic backing on the front seats is popping off and exposing the seats airbags. My dealer said ONE replacement backing would be $1400 to replace. In a facebook group I am in, multiple people have complained on the 2020 ST that theirs has done the same thing.

My vehicle is experiencing manufacturers defect identical to Ford program 21B35, yet Ford tells me my VIN is not covered under this program. Manufacturer defect includes car converter welds breaking, causing exhaust fumes to enter the cabin. This is a serious safety concern.

Sunscreen failure on panoramic roof. At approximately 55,000 miles on car the sunscreen stopped going back in correctly, with very little use. Now it falls down into the backseat and blocks the view of the rear window of the car if opened. It’s a huge safety risk and now I can’t even use this feature Of my car due to failure of the clips on the screen which is way too expensive to repair and should not have to repair on a car this new with only 80,000 miles on it.

front end axle actuator failing and causing all safety systems to turn off, loss of power and can lead to seized up front end

Vehicle suffered a catastrophic drivetrain lock-up while traveling at approximately 25 mph. The rear wheels physically halted, creating an immediate loss of control and safety hazard. Upon inspection, the Rear Drive Unit (RDU) was found to have a failed pinion bearing/internal gear failure, resulting in dual fluid leaks. This is a REMEDY FAILURE related to Safety Recall 23S55 (NHTSA Campaign #23V675000). The vehicle underwent the 23S55 recall repair 90 days prior (Jan 2026). The internal failure is a direct consequence of latent fatigue and stress placed on the RDU pinion and housing due to the defective axle mounting bolts and subframe bushings addressed in the recall. Furthermore, the vehicle is within the coverage window of Ford Customer Satisfaction Program 24N01 (10-year/150,000-mile extension for Rear Axle Bolt and Housing). The dealer (Hertrich Ford) and Ford Corporate Case Management (ASO Case #XXX) have refused to authorize an Administrative Rental or acknowledge the related damage, leaving the owner in a hazardous financial and logistical situation. I am reporting this as a failure of the federal safety remedy to adequately protect the vehicle’s drivetrain from consequential damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Three alerts appeared on my dash after starting my car. These alerts are “Pre-Collision Assist Not Available,” “Service AdvanceTrac,” and “4WD Fault Service Required.” This has been an ongoing issue with this vehicle which directly affects the safety of drivers. After discussing with other consumers, this system failure is happening more and more. While these alerts are displayed, the front end collision assist is completely nonfunctional, thus increasing the risk of an accident. The Advanced Traction Control System is also nonfunctional. Based on other consumers with the same experience, the only solution is to replace the AWD module.

On Tuesday April 7 as I was driving to work, as I was stepping on the break to pull into the parking lot and when the car hit 25 mph it jerked forward.; this was the first time I’ve ever experienced this so I didn’t think much of it. When I was leaving work that evening pulling out of the parking lot onto the main street the car jerked forward once I hit hit 35 miles an hour and then again jerking as I was slowing down to 25 to make the stop at a light this happened five or six times I live 3.9 miles away from my job. This had never happened before. I called the Ford dealership in Brentwood, Ca Bill Brant Ford as I had an oil change scheduled for Friday, April 10. They told me they would check it out at the time of my appointment. I got a call from the service department saying that my transmission was shot and then I would have to buy a new one for $8000. My car is a 2020. It has 53,000 miles on it and I need to buy a new transmission? I’ve had cars for over 10 years that had never needed a new transmission!! There was never a maintenance light or a check light, so who knows how long this was going on and I wasn’t aware and now five days after the first experience I have to replace the transmission. The service department says it is an internal issue that is why I was not seeing any warning lights… so the owner does get to know there is a problem until it’s too late far a repair?? This does not sound like something that can happen in 5 days.

Scenic sunroof shade has drooped and sagged down impeding my visibility in the rear view mirror to check traffic while backing out and seeing my grandchildren in their car seats

The driver side headlight low beam will not work. Dealership said 1700 labor to replace. I have looked into this and several other ford explorer platinum owners have same issue.

Thank you for your time reviewing my complaint. I've answered each of your bullet points below. - the transmission is hard shifting in low gears however no warning/no dashboard lights to indicate issue. The vehicle is available for inspection upon request. - I use my car for work which includes transporting individuals to work and appointments. This hard shift happened with a passenger while on the freeway in traffic, then continued for the remainder of the ride each time I approached low speeds. - A vehicle diagnostic was performed by an independent service center/certified mechanic and no errors registered with the transmission. However the transmission diagnosis was determined by the service center driving the car and experiencing the hard shifts. I have a copy of the report. - The vehicle or component has not been inspected by the manufacturer, police, insurance or any other representatives. _ There were no warning lamp messages leading to the problem or a this current time and currently there are no warning lights indicating the transmission issue, although it has been diagnosed by a certified mechanic/service center as "Engine concern - neutralizing in gears between 1st & 2nd". There were sporadic episodes of this "hard shifting" within the last few months and the frequency of hard stops occurring were random. Additionally, there were no warning lamps or messages to indicate an issue. On 4/4/26 a hard shift happened on the freeway and has been consistent daily at low speeds.

I had a really disappointing experience at Delta Sonic Car Wash in [XXX] and feel like other customers should be aware. During my visit, an employee used a pressure washer on my windshield before I entered the wash. This caused small debris to stick to the glass, and instead of being removed, it stayed on my windshield as my car went through the wash. The equipment then dragged that debris across the glass, leaving a deep scratch about 8 inches long. My windshield was only 2 months old and in perfect condition before this. I reported the damage immediately on-site, but my claim was denied. There was no real accountability, no effort to make it right—just a flat refusal. What makes this even more frustrating is that my fiancé and I have been loyal customers for years. We’ve spent hundreds here and have had memberships every winter since 2018. Because of how this was handled, we have now canceled our membership and have urged others to do the same. Also worth noting—many of the reviews here focus heavily on the food and not the car wash itself, which I now find misleading based on my experience. I understand that accidents can happen, but how a business handles those situations matters. In this case, the damage was caused by their process, and they still chose not to take responsibility. I would recommend taking photos of your vehicle before entering or reconsidering using this location altogether. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sunroof liner is sagging, blocking rear vision. Currently unable to use sunroof unless I pay 4k for repairs.

The chrome overlay on the driver side interior door handle is chipping and caused an injury to my finger. The chipped chrome broke off and became wedged in my skin and also resulted in a 0.5in scratch. The injury was extremely painful and required medical attention to remove the broken chrome chip that was lodged in my finger.

Since purchase as a preowned vehicle, we noted this vehicle is equipped with a faulty transmission/tcm software design that is dangerously unpredictable and creates erratic driving conditions. This passenger SUV Is equipped with a 10 speed automatic that (once at operating temperature) the gear shifts and operation become highly unpredictable, often causing severe safety issues navigating in traffic, slowing down to sudden stops, and any acceleration, frequently getting stuck in 1st gear or neutral while attempting to accelerate on roadways from a stop. The (10r60E) has nearly caused several accidents severe accidents while under normal use as our primary family vehicle. The Ford dealerships I contacted were aware the problem was concurrent on every vehicle equipped with that Transmission and deemed it normal operation. This is highly concerning there hasn’t been some sort of safety recall implemented as it is a known flaw that creates very unsafe driving conditions on a vehicle marketed to families.

Vehicle Issue Description – 2020 Ford Explorer Limited (Transmission Failure) The issue involves the transmission system in a 2020 Ford Explorer Limited. The transmission began exhibiting hard and erratic shifting, particularly between lower gears and when decelerating to a stop. A within days experienced complete failure, leaving the vehicle unable to properly move or engage gears. There were no warning lights, messages, or dashboard indicators at any point prior to the failure. This lack of warning prevented any opportunity to address the issue before it became severe. This failure created a significant safety risk, as the vehicle became unreliable in traffic conditions. Hard shifting and delayed engagement made it difficult to predict acceleration and deceleration, increasing the risk of being rear-ended or unable to safely merge into traffic. The final failure rendered the vehicle inoperable, which could have been dangerous if it occurred in a high-traffic or unsafe location. The problem appears consistent with known transmission issues reported by other owners of 2020 Ford Explorers, including hard shifting, jerking, hesitation between gears, and sudden loss of drivability.  Many drivers report similar symptoms progressing to severe transmission problems or complete failure. At this time: •Confirmation by dealer or service center: 3/18/26 Despite the number of similar complaints and documented issues, there has not been a specific recall issued for the transmission system itself, although other drivetrain-related recalls (such as rear axle or driveline failures) have been issued for this model year.  Based on the pattern of symptoms and widespread reports, this appears to be a systemic issue affecting the transmission in this model year, rather than an isolated incident.

I previously reported a safety issue re. Brakes not working in park. Vehicle rolled back and car almost hit mom and young daughter walking behind vehicle in parking lot. When I brought it to BellFord in [XXX] they told me it was not covered under the recall since it wasn’t being caused by rear axle. Instead they wanted to charge me $3,000 to diagnose their manufacturing defect. In addition when I notified Ford rep who never said anything other then I must get car diagnosed and pay for it and then “we will see .” Ford complaint XXX and I believe this is the NHTSA Complaint # XXX. Here is my initial Ford complaint Cxh-XXX was closed without explanation no one could tell me why no one had contacted me. I am very concerned that Ford is not taking responsibility for defective cars. My car now has only 47k. Brake issue. I had to replace front boots due to leaking and front axle was leaking. I had that fixed and now rear back up camera isn’t working. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The driver side door latch is defective. I’ve often been locked in or out of my vehicle. Obviously the main door on the vehicle. Many times i have to climb over the center console to exit my vehicle. What if I’m in an accident or my car catches fire, I can’t get out. Leaving me trapped. Or if I’m in danger and need to get in my car but I’m locked out. Often since latch doesn’t function it doesn’t shut my automatic lights off potentially wearing down the battery. Pretty sure my insurance company would not be happy that they are insuring a vehicle with these dangers and potential for someone to enter my vehicle when it decides to not lock. I’ve been told the vehicle is not part of a recall and the vehicle part is on a national backorder with no ETA. Dealership contacted me recently stating part was in, lost a whole day of work to find out they ordered the wrong part and the part is still not available. I bought this vehicle used off of a lease program only a year ago with 42,000 miles and have only put less that 10,000 miles on it. Transmission issues but dealership says they can’t find anything wrong. Car jerks and makes wining grinding noises when first taking off. I find it hard to believe ford does not think this is s safety issue with driver being trapped in or locked out of vehicle.

I've received more than one recall notice from Ford (Recall Number: 25S09) but ever time I contact my dealer to schedule service, they say that Ford has not released the parts. I'm very concerned since this is a SAFETY recall. I'm also baffled because the letter says it's a "improperly torqued" fastener. I don't understand why they need parts for that. But what the heck do I know? Please help!

Rear view camera 360 camera when backing up is going to a blue or black screen. When it’s not going black or blue the image is very grainy and hard to see image while backing up.

2020 Ford Explorer with the 10r80 transmission went bad. Shuttering between 2/3 gear, neutraled out of gear. Shop wants 5,800 for a remanufactured transmission.

Transmission had hard downshifts, whining, would.not change gears intermittently and would clunk when going into reverse or drive. Upon inspection at the dealership, the fluid was burnt and there were chunks of gears in the transmission pan.

SUMMARY OF FACTS FOR LEGAL CONSULTATION Bad Faith Redhibition Claim — Louisiana Civil Code Art. 2545 Prepared for Attorney Consultation 1. Vehicle & Transaction Information Vehicle2020 Ford Explorer ST — AWDPurchase DateMarch 2025Purchase Structure17,000 trade-in applied 17,000 remaining loan balanceAdditional Warranty2,500 paid warranty purchased through dealership at time of saleSelling DealerIndependently licensed dealership (non-Ford franchise)Warranty ServiceWarranty work performed during coverage period 2. The Technical Service Bulletin (TSB 23-2174) Ford issued TSB 23-2174 in July 2023 — nearly two years before the vehicle was sold to the client. Key facts about the TSB: •Covers: 2020–2021 Ford Explorer/Lincoln Aviator AWD vehicles •Component affected: Front Axle Disconnect Actuator (FADA) — left side •Failure mode: FADA O-ring seal failure causing AWD malfunction, triggering powertrain warning light (wrench icon) with DTCs C00A6 and/or C0631 •Required repair per TSB: Full replacement of FADA with revised intermediate shaft AND reprogramming of transfer case control module •Result of proper TSB repair: Permanently eliminates front axle disconnect capability — a fundamental, permanent change to vehicle drivetrain operation •TSB was publicly available on [XXX] at time of purchase — free, searchable by VIN 3. Critical Pre-Sale Service Record — January 2025 The dealership's own service center performed the following repair on the vehicle approximately 1–2 months before the sale to client: Date of ServiceJanuary 2025 (approx. 1–2 months pre-sale)Work Order DescriptionLeft axle disconnect/hub actuatorParts ListedMotorcraft left axle seal ONLYLabor Hours9 hoursDTCs or TSB ReferencedNone listed on work orderAWD Module ReprogrammedNot indicated on work order Critical observation: The terminology used on the dealer's own work order — "left axle disconnect/hub actuator" — mirrors the exact component language of TSB 23-2174. A technician with suffici INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My Right windshield wiper dose not working properly . When I turn on the wipers the right one don't move . Sometimes it will come up but the only one that's works right is the left one . This is a safety hazard for driving

The Driver's side pillar along the door and windshield blew off and almost hit the car behind me. On 10/22/24, the exact same thing happened but on the passenger side that time. Our Ford Dealer said the 2020 Ford Explorer model was not a recall item only 2017-2019 however later models also had many issues where these side pillars blew off.

on 2/27/26 I heard a knocking sound in my car, no warning lights came on, took it to local car place and was told there was no oil in the tank. I immediately made an appt to take it to River View Ford dealership for service. They looked at it on 3/2 and found the engine to be damaged from the turbos pulling oil out of the oil tank and sucking it into the engine. They informed me nothing was being offered to replace the engine for that year 2020 and my warranty just ended 11/25. This car is worth $70,000 new, just paid it off early, otherwise in great condition. I called the Customer service line and was told there is nothing they can do or offer and filed the complaint. My husband called back and spoke to 3 different rude people requesting someone call our dealer and talk with the service people- this didn't happen. Earlier this year this car had a differential leak that cost $3000; it also had the undercarriage of the car that holds the flex pipes up, fall apart and required the entire undercarriage to be replaced. I find it appalling that you google ST engine issues and they specifically say 2020 models have issues with and suffer from severe oil-related issues, including high oil consumption, oil starvation, and, in some cases, turbocharger failure or engine knocking. How is this not a recall? No warning signs til its too late.

Power Train, Automatic Transmission Issue The vehicle is a 2020 Ford Explorer XLT with approximately 71,000 miles. The automatic transmission has developed delayed engagement and harsh shifting during normal driving conditions. The issue occurs most often during low speed driving, rolling stops, and when shifting from Park into Drive or Reverse. The transmission will hesitate or pause before engaging, followed by a sudden harsh shift or jerk into gear. The condition has been reproduced multiple times during normal driving and is consistent. This behavior creates unpredictable vehicle response when I accelerate into traffic or proceed from a rolling stop. The delay followed by sudden engagement can cause the vehicle to lurch forward unexpectedly, which could increase the risk of a crash when entering intersections, merging into traffic, or operating near pedestrians. The vehicle is scheduled for inspection at a Ford dealership, and the issue will be evaluated under known Ford technical service bulletins addressing harsh or delayed shifting in the 10-speed automatic transmission. At this time, the vehicle has not yet been inspected by the manufacturer. The vehicle will be inspected by an authorized Ford dealer Monday March 9, 2026. No warning lights or messages have appeared. The condition occurs without warning indicators and is noticeable through delayed engagement and harsh gear shifts. My vehicle has been regularly maintained and received the recommended 60,000 mile service prior to the issue appearing. Similar transmission complaints appear to be widely reported among owners of 2020–2022 Ford Explorer vehicles equipped with the 10-speed automatic transmission.

Wheels / Tire Pressure Monitoring System The tire pressure monitoring system (TPMS) on my 2020 Ford Explorer intermittently fails to detect the tire pressure in one or more tires. The system will show missing pressure readings or fail to display a reading for a tire. The vehicle may operate without accurate tire pressure information being displayed to the driver. This creates a potential safety risk because the driver may not be alerted to a low tire pressure condition. The vehicle had approximately 56,000 miles when this began, and the issue appeared without prior warning. The vehicle is scheduled for inspection by a Ford dealership.

Found transmission fluid burnt. Found harsh 7-8 downshift and delayed engagement in various gear ranges. Suspect front support is broken causing damage to a/b clutchpacks. Internal fault. Overhaul required. Found transfer case has failed internally also. Recommend replacing transfer case at same time.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 75 MPH with cruise control activated, the vehicle unintendedly decelerated while the accelerator pedal was depressed. No warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired because the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000.

Headlight Assembly. Low beam is "out". Check headlight assembly message appears on dash. Was told by Ford that the whole unit needed to be replaced for $1000+. Weeks later it started working normally again. How can it suddenly work when I was told the light was "out"? This has happened to MANY people with a Platinum Explorer.

We have a 2020 Ford Explorer Limited and the sunshade for the sunroof has come off the tracks or something has broken that keeps the sunshade from operating correctly. When the sunshade is open, it hangs down blocking my view of the back window. This seems to be a problem for many people with this model car. The dealership has looked at this and quoted me $1500 for repair.

Passenger headlight, LED low beam has gone out. Daytime running lights, high beam, and turn signal still work. Tried replacing the module and it's the headlamp that is bad.

My Explorer has the optional double moonroof with an electric sunshade that opens or closes with a button. A week ago when I tried to retract the sunshade I noticed that the driver side of the fabric started drooping. After trying a few more times the roller failed to retract the fabric completely. So when I try to open the sunshade the fabric just hangs from the roller and impedes my view out the rear window, thereby creating a safety hazard

I own a 2020 Ford Explorer with approximately 85,776 miles. The vehicle has experienced two separate loss-of-propulsion events in traffic. On both occasions, the vehicle suddenly lost power while driving and stalled in the middle of a busy intersection. There was no prior warning of imminent engine failure. After stalling, the vehicle would crank but would not restart. The vehicle was disabled in the intersection for approximately 45 minutes to one hour each time. My family was inside the vehicle during these incidents. The vehicle displayed multiple malfunction warnings including “Shift System Fault” and messages indicating the vehicle was not in Park even when the shifter was in the Park position. The dealership, Hansel Ford of Petaluma, verified the concern and referenced Ford Technical Service Bulletin (TSB) 23-2249 related to internal transmission components, including the valve body and park pawl actuator system. The dealership confirmed that when the vehicle is placed in Park, it may actually remain in Neutral. This creates an additional safety risk of unintended vehicle movement. This issue presents a serious safety hazard due to: •Sudden loss of propulsion in traffic •Vehicle disabled in active intersections •Extended inability to restart •Potential rollaway risk due to Park malfunction The vehicle is currently pending major transmission-related repairs. I am submitting this complaint due to concerns about loss of propulsion and park system malfunction creating a safety risk for occupants and surrounding traffic.

Sunroof clip broke and fabric sags which can affect visibility.

The rear differential axle bolt on my vehicle has broken. There was no impact or collision prior to this failure. The vehicle suddenly made a loud noise and came to a complete stop in the middle of the road while I was driving with my [XXX] daughter in the car. This created a serious safety hazard. Although my VIN does not currently appear under an active recall, I am aware that there have been prior recalls issued for this specific issue on the same vehicle. I am requesting that this matter be reviewed promptly for safety concerns and potential coverage, as the failure occurred without warning and placed my family at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The back camera screen went blue, even though I already replaced the camera as per the previous recall. This time, the entire screen went blue.

The catalytic converters (both) on my 5-year-old Ford Explorer both failed due to cracked welds. This failure appears to be common with the v6 ecoboost engines. It happened sometime before 124000 miles, it was only noticed because my wife and daughters started complaining about headaches and sleepiness when riding in the vehicle. The failure was only noticed when a mechanic evaluated it, the failure was not noticeable otherwise. I believe this is a very dangerous condition, as the fumes were evidently getting into the vehicle somehow and causing symptoms of carbon monoxide poisoning. The estimate to repair both is $5000, but according to the repair shop, there are currently none available. Ford has acknowledged this defect in Customer Satisfaction Program 21B35 and the 2025 service bulletin covering cracked weld failures. At about the same time, the transmission suddenly. The failure is very specific, and is documented in Ford Technical Service Bulletin 22-2411 as a known defect. The vehicle experienced harsh shifting, delayed engagement, and ultimately complete transmission failure requiring full replacement at a cost of approximately $7000. This appears to be a widespread defect, and I believe it represents a safety concern due to unpredictable loss of drivetrain function.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Driving at speed and starting to slow down the vehicle downshifted hard and afterwards would shift hard on every shift. Vehicle was taken to dealership and was diagnosed with CDF drum failure. Vehicle was under 100k miles and not under warranty.

Sun roof sun shade malfunctions and the shade sags down unable to see out of rear of vehicle, or rear view mirror. Also sags down on rear passengers and children and could cause your passengers to stop breathing from covering your face. Very dangerous.

LED Headlight assembly failure. Loss of headlight is a safety concern because by law you need both headlights working. It allows cars to see you. The malfunction of the headlight has been confirmed by a Ford Dealership. There are several reports online of this happening to the 2020 Explorer LED headlamps. The only warning was the message system.

Sunroof shade failed during normal operation. It is hanging down and obstructing the back window.

The contact owns a 2020 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the transmission was shifting roughly while upshifting or downshifting before slamming into gear. Several warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted and worsened. There was transmission fluid odor coming from the vehicle and entering the cabin of the vehicle through the A/C vents. The contact stated that the engine unexpected revved while driving on the freeway. The contact stated that when the transmission slammed into gear, the vehicle felt like the parking brake was activated. The vehicle was taken to another dealer where it was diagnosed with transmission failure. The vehicle was not repaired due to the cost. The contact stated that the repairs were put on hold until the warranty had ended. Most recently, the contact stated that while his wife was driving at an undisclosed speed, the transmission was shifting roughly while upshifting and downshifting before slamming into gear. The vehicle was pulled over to the side of the road. The contact was called for assistance and went to where the vehicle was pulled over. The vehicle was driven back to the residence in LIMP Mode. The vehicle was towed to another dealer, where it was confirmed that the transmission had failed. The vehicle remained at the dealer unrepaired. The contact stated that the failure was more predominant during colder weather. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 50,000.

Sagging sunroof shade.

**Upon request, all failed components can be inspected anytime for any reason. From this date (01/23/26) forward. If any repairs or replacementa had been rectified by Ford, receipts of the repair(s) will be provided regardless. I cannot recall exactly when these issues started so my ball park is 5/11/22. That is literally 2 years of driving the car from the show room. I was getting some lights on my dash that I have lost all functions with the vehicle ...ie: drivers assistance, airbags, up hill decent, pre- collision, no driving modes and the car felt normal. I was still under warranty so the repair that was done was an update to the BCM (is what I am told.) So the mechanic did a reprogram to the module. About a year I noticed I was then getting check headlamp notification pin my dash. I check the lamps and all seemed to be just fine. Also I was dealing with a dead battery all the time. at least once a month. But I was told I needed to drive the car more often. No matter still getting a dead monthly battery and here and there "check headlamp". Approx last year 2025, I realized. it was really dark driving the SUV. I get out and long behold the low beam headlamp was out. Played with switches..nothing. Checked into just getting a new one. its is a STAGGERING 1.5K!!!!PER HEADLamp! Well, the cops pull me over 4 times. For a headlight with LEDs why am I even having to price this? This Platinum trim just h I 5 years old and I cant believe all the problems. Along with that I found that this is considered something for the owner has to replace due to owners maintenance. No. THIS NEEDS TO BE RECALLED. SHOULD HAVE ALREADY BEEN RECALLED. THE DEAD BATTERY. WELL...I know am out of all warranties to the vehicle AND FORD IS SHUTTING THE DOOR IN MY FACE for any "goodwill repairs" (So far) As of this very moment, I have a dead 2020 Ford Platinum Explorer. Heads Lamp is still out. Yet there is a recall on a backup camera. Complete joke and this is literally disappointing.

The middle row passenger side seatbelt randomly unbuckles when we drive. We have had ford dealership look at it and are going to fix it as there is not a spicific recall for this but it is a saftey concern as the seatbelt doesn't stay fastened when driving.

Car will be in drive or reverse, start to move with foot on gas then will shift itself into park

Passenger side headlight quit working, except on high beams. Also, dashboard warning came on about headlamp not working. Tried to get new bulbs and was told that the whole headlight assembly had to be replaced and dealership charges $1500+

The vehicle has experienced repeated automatic transmission malfunctions, including harsh and delayed shifting and hesitation. These issues caused unpredictable acceleration/deceleration and hesitation when starting from a stop or merging, creating a safety risk. The condition has been confirmed by authorized Ford dealers with repairs attempted and service bulletin referenced. The transmission is available for inspection. Symptoms have recurred despite repairs. Warning indicators and abnormal shifting behavior were observed intermittently beginning around 65,000 miles.

I was driving on the highway and I heard a loud bang , with grinding and a jerk i assumed the rear axel or differential something in the rear area along with smoke and I was able to swerve to the side of the highway along the grass and jump out with my kids multiple cars where behind me but I turned on my emergency lights & got out just in time before causing a accident , this is all tied to a recall that’s been fixed twice now here we are a third time and it’s back again at ford dealership

The transmission developed a harsh engagement from part to reverse and a harsh downshift when decelerating. The vehicle would frequently not change gears at highway speeds.Inspection showed that the transmission pan was full but fluid was burnt.

On 1/11/2026 while was driving vehicle started making screeching sound. Stopped vehicle and a bolt came off from the rear arm of vehicle and unit was towed for service, which at this moment Ford dealer claimed could not not find any recall notice on file. After researching the internet came across recall 21S11 re Rear Lower Control Arm Bolts May Break announced 3/10/2021.

The 2nd row seat folding buttons have been malfunctioning for years and folding unexpectedly but Ford would simply say that it was user error causing it to stick. In June of 2025 I received a recall for the issue stating the buttons on the second row may bind or stick. The notice said the parts werent available and that I would be notified again by Ford when the parts came in to schedule a service appointment to complete the repairs free of charge. However, the notice was misleading because when the follow up notice came it stated "Following an inspection/replacement, dealers will ensure proper operation of the switch free of charge." When the dealer came to service the vehicle they inspected the buttons and said that they "looked fine" and offered to dust the buttons off. After they left, the seats continued to sporadically fold until finally one day I went to remove my daughter's car seat to a booster and the seat kept folding as I went back and forth to remove the old seat and install the new one. I was able to record a video of the seat folding repeatedly and reached back out to the dealership. The dealership came out did an inspection and took the parts from the vehicle. They claimed they would resubmit the issue to Ford to approve the parts under the recall and/or the manager was willing to pay out of pocket for them. Jordan Ford insisted removing the parts so that the seats wouldn't unexpectedly fold on my daughter. They didn't know if the issue was mechanical, electrical, or something else. It's now Jan/2026 and they are refusing to take my calls and to give me back my parts or even an estimate if I have to pay out of pocket instead of the wires being exposed without a cover. It's probably not a great idea to drive with the windows down or the sunroof. The condensation from humidity will and/or has gotten into the seats by now. There are other components like the seat warmer and air bag sensor near this. Safety Recall Notice 25S67 / NHTSA Recall 25V393

I was driving my vehicle that was just over 5 years old with just over 38,000 miles on the highway out of state for a family wedding with my 3 children and wife. There were no safety lights or indications of any malfunction, but upon acceleration the transmission “was not engaging” and it would not shift up to increase speed. I pulled to the far lane and upon down shifting the vehicle was jerking forward. After getting off the next exit, the vehicle would not engage between gears and speed up. This put my family with 3 kids under 7 at extreme risk and left us stranded out of state with minimal options. The car needed to be towed and arrangements needed to be made for our family and all belongings packed in the car. It was determined that the transmission was in need of full rebuild or replacement and advised to contact Ford as it may be under warranty. My powertrain warranty was 5yrs and 60,000 miles and Ford after 2 weeks of trying to get someone to contact me back stated it’s no longer under warranty and there is nothing they can do - even with a vehicle with 38,400 miles. I received a few quotes and Ford wanted nearly $11,000 to replace. I chose to have the transmission rebuilt due to the cost and still making car payments on the vehicle. This is a known issue with this transmission. Ford has sent out reimbursements for other Explorers, but my VIN is not included in them.

Catalytic converters and flex pipes cracking

Transmission randomly kicks out of gear causing a grinding noise and loss of acceleration. This is the second transmission that has been put in this vehicle due to the same issue. No warning lamps. No codes stored. Each time it has happened has been merging on or off of a highway/interstate causing me to almost be in a rear end collision.

I have a leaking antenna (likely the "shark fin" or roof antenna base) on my 2020 Ford Explorer. This has caused significant electrical issues, leading to safety concerns like malfunctioning lights, infotainment, or even stalling, the water shorting wiring harnesses or modules located in the roof or headliner area. This should be a recall, but rather it is a known problem where water intrusion damages sensitive electronics, necessitating immediate professional inspection and repair to prevent further damage and ensure safety, as electrical failures can be dangerous. My GPS and satellite do not work because of this and I am being charged significantly by the dealership because I have to repair this or the damage will become more severe. The antenna's base seal can fail, allowing water to seep into the roof, drip down the pillars, and saturate the headliner and wiring harnesses. Common Symptoms: Interior lights, instrument cluster, or dashboard warnings. SYNC system freezing or failing. Windows, locks, or other accessories malfunctioning. Even potential water on the front passenger floor. Safety Risks: Loss of Control!!!!!!! Malfunctioning lights (headlights, brake lights) or sudden power loss can create dangerous driving conditions. Reduced Visibility: Issues with the infotainment screen or instrument cluster can distract the driver. System Failures: Critical safety systems, if affected by water, could fail unexpectedly. I barely get car washes or anything. This is certainly a manufacturers issue & poor design or cheap casing/ seals that leak and corrode too easily. This problem is a known weakness for the 2020 Explorer, often requiring a thorough inspection beyond just the antenna itself, as water can travel far from the entry point. And sure enough I have plenty of damage that I should not have to pay for. This is not a fluke, there are forums all across the internet about this. Please help! This is truly unfair to the customers.

Over the past few years, the headlights will intermittently go out when driving. The problem usually resolves itself the next time the vehicle is started. However, over the past couple weeks, both drivers side low beams have gone out and stayed out a well as one passenger side low beam. This happened while my wife was driving through a snow storm, so you can imagine how fun that drive was. I’ve contacted ford, as I can see this is a known problem with these LED headlights by reading forums and talking to other owners. Their answer is simple, pay us 5k to replace the headlight! No thanks, this is a known issue with their product and shouldn’t be placing the onus on the consumer. To make it worse, it’s obviously a HUGE safety risk to be driving without headlights!!! Since the latest incident, the lights have not come back on, forcing us to not use our main family vehicle at night. When the lights go out, it alerts and just says “check headlamp system”.

On December 26, at approximately 7:08 p.m., I was driving on the Belt Parkway during a snowstorm. I was traveling in the middle lane and began to safely change lanes to the right. During the lane change, the vehicle’s four-wheel-drive system suddenly displayed an error and appeared to malfunction. Immediately after this occurred, I lost control of the vehicle. The vehicle veered to the right, struck the median, and flipped over twice before coming to rest on its side. Prior to the system error, I was operating the vehicle normally and driving cautiously given the weather conditions. The loss of control occurred abruptly and without warning.

Vehicle did not want to shift above 35 mph. When letting off gas - harsh downshift (with no break lights) at 25mph. Diagnosed transmission problem - repaired- Ford dealership rebuilt transmission. No warnings or messages prior to failure.

Passenger side Headlight low beam went out. Dealer says it’s $1500 because whole headlight assembly must be replaced instead of a bulb. We live off of social security, so of course we don’t have the money for this. Now we can’t drive at night and we both have medical problems. This is both worrisome and dangerous. After some research, this is a recurring issue, especially for Platinums.

Transmission oil cooler leaking transmission fluid cooler inlet and outlet leaking.

My explorer was very slow/unable to accelerate onto the highway. The next time I started it there was rattling and lots of non engine noises, along with all kinds of warning lights. I took it to the dealership. In his words ‘the turbo grenaded itself into the engine. Quoted me 15k to fix/replace the engine, turbo and half shaft. I still owe 9k on it. Extended warranty that I purchased expired 4,000 miles ago. I have had multiple issues with this vehicle since I purchased it brand new in 2020. I am trading it in tomorrow

Rear camera does not detect traffic passing or people walking behind the vehicle.Sometimes the screen goes blue. Crash alert goes off any time it wants. Even when parked.

The panoramic sunroof sunshade assembly on my 2020 Ford Explorer Limited failed when the sunshade suddenly came off the guide track during normal operation. Prior to the failure, the sunshade operated normally with no warning signs, messages, or indicators. Once detached, the sunshade hung down into the rear window area and obstructed rearward visibility while driving, creating a safety hazard during lane changes, merging, and reversing. An authorized Ford dealer inspected the vehicle, confirmed that the sunshade had come off the track, and quoted approximately $1,500 for repair. The component remains installed in the vehicle and is available for inspection upon request.

The car started hard shifting, bucking like an animal in the middle of driving 70 on the highway, hard to control, hard to stay out of traffic, started to smell like fuel was in the cabin, it took all I had to keep it in my lane and get over to safety without killing myself or someone else, took it to the dealership, they could not look at it for two weeks, took it to a different shop, he found that a wire had been cut and some hoses were zip tied to the frame ( previously only work on this car has been at dealership) he then towed it to the dealership at the two week appointment and they say its burning transmission fluid and hard shifting and needs a new transmission. The warranty expired two days before this occurred so not covered, it is a 2020 , should not have to completely replace a transmission only 74,000 miles on it . I had taken it n three times previously for hard shifting but it was an occasionally occurrence, they could never find any codes to explain so did not look further than what the computer said. That day, it did not throw any codes, until the secondary mechanic took the time to look under the hood, find the cut wire and fix that. Then he had 3 pages of codes. Now I not only have to pay the financed amount on this vehicle but I have to pay an additional 10,000 for a car that did not do its high functioning job and report a problem when i was feeling the problem and probably could have been a warranty fix before the warranty expired if the code appeared the first time, telling the computer to tell the technician to fix it.

Panoramic Sunshade Problem (Roll Back Issue)

The panoramic sunroof shade broke and hung down obstructing my view out of my rear view mirror. It is dangerous for me to be driving without being able to see behind me when my sunshade or sunroof are open. It is available to inspect. I brought it to a repair shop and they said it is a very common issue with Ford Explorers and an expensive repair. The vehicle wasn’t inspected by the manufacturer or police and there were no warning lamps. Ford is well aware of this issue and needs to fix it

Since I have bought my 2020 Ford Explorer (brand new off the lot) it has had to have the turbo replaced several times now . Currently the turbo is bad again and I’m looking at a $3500 repair for a turbo that was already replaced 2 times since I bought it. I feel there is an issue with this car handling the turbos , I am a single mom of 5 kids and cannot afford to keep replacing turbos every couple years. I now have it sitting in my driveway cause it can’t be driven and still have a $740 momthly payment to pay on it and because I can’t use the car I can’t go to work anymore so I need help with this please

The panoramic sunroof cover is not functioning properly. When it is open, it’s supposed to spool up in the back, but it is not working and the cover just drops back into the backseat, obscuring the view to the rear of the vehicle. It’s a very unsafe situation and upon doing some research, I have found this to be a very common problem with this car. No recall has been issued, but it is very clearly a manufacturers defect.

The sunroof fabric is sagging and partially obstructing my view through the rear view mirror

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. The contact stated that the system then resumed normal functionality. The vehicle was taken to the dealer, where it was diagnosed, and determined that an unknown sensor had failed. The vehicle remained at the dealer unrepaired. The contact stated that recently the liftgate failed to function as intended. The contact used the key fob to open the liftgate, and the liftgate failed to function as intended. The contact turned off the vehicle and waited to restart the vehicle; however, the failure persisted. The contact was able to open the liftgate after fifteen minutes. The vehicle was not taken to the dealer or an independent mechanic. The contact stated that one year ago, there was an abnormal sound coming from the powertrain. The vehicle was taken to the dealer, where unknown sensors were replaced; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

The sun shade for my 2020 Explorer has now joined the list of many others, where the sunshade drops and as it is now, I can’t see out my rear view mirror. Very dangerous!

I was replacing the rear struts on 12/5/25. I noticed that both speedlogix vertical links were cracked in the exact same location. I called Speedlogix and they said they no longer carried those links (I see why). Asked for a refund and doesn’t appear I am going to get one. They were purchased November of 2024. No telling how long they’ve been cracked like this. Could have ended up killing me and my family.

Car was bought from Healy Ford in Goshen Ny in January 2023. Car drove fine for the first 6 months. Out of no where all the lights on the dash came on. Hill assist 4wheel drive fault power train malfunction. Collision assist I mean everything. Took it it Rea Ford they looked at it and charged me for a system update. Was good for about 8 months still had a problem when in reverse splitting out of gear then would slam back in to gear. Then the power train malfunction comes on every time I drive it, Took it back to dealership he updated the software I was told it was a bulletin not a recall and it is going to cost me over 2000.00 to fix since the update didn’t fix the problem. I am truly disappointed but stuck with ford at the moment. How can this not be a recall when you go on and see the hundreds of complaints saying the same thing.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the accelerator was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the transmission was shifting roughly while upshifting or downshifting. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed about a TSB with a similar failure, and the contact was informed that there were no recalls on the VIN related to the transmission. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Somehow the sun shade for the sun roof has started sagging. It’s like it suddenly popped out of its tracks and it can block the rear view which is very unsafe

The dash at the bottom of windshield and where the dash meet is coming up.

Left lowlight headlight stops working intermittently and then completely. Both front axles cracked. Right rear shock busted. Gas purge valve malfunctioned

My headlights and turn signals continue to go out and come back on. Multiple people with this exact same model explorer are also having this same issue. I truly think this should be a recall with the 2020 ford explorer platinum as this is a huge safety concern. Please see linked Reddit post for proof of multiple people reporting the exact same issue. This issue has been addressed by the dealership, and I was advised that the entire headlight module would need to be replaced. My driver side was replaced under warranty and the headlight is now functioning, but my driver turn signal continuously goes out every month or so now after the replacement. This issue started mere months after I purchased this vehicle directly from the dealership brand new. Please see this attached Reddit post for multiple people with the exact same car complaining of the same issue. I can also provide all receipts from where this was addressed at the dealership multiple times. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Subject: Formal Complaint – 2020 Ford Explorer Transmission Failures and Unfair Coverage Practices Dear Ford Customer Service, I am writing to formally express my concern and disappointment regarding repeated transmission failures in my 2020 Ford Explorer. The vehicle required its first transmission replacement at just 4,000 miles, and again recently at approximately 100,000 miles. It has come to my attention that Ford issued a recall for transmission issues affecting a large number of 2020 Ford Explorers manufactured at the Chicago Assembly Plant during the COVID production period. My vehicle, however, narrowly falls one month outside of the official recall range. Despite this, the symptoms and failures my vehicle experienced are identical to those described in the recall and in numerous owner complaints online. I find it deeply concerning and unjust that Ford refuses to extend coverage to vehicles like mine that clearly suffer from the same manufacturing defects. It is unreasonable for a I find it deeply concerning and unjust that Ford refuses to extend coverage to vehicles like mine that clearly suffer from the same manufacturing defects. It is unreasonable for a $45,000 vehicle, only a few years old, to require two complete transmission replacements. This is not an isolated case — thousands of 2020–2022 Ford Explorer owners have reported similar failures with the same transmission model, often shortly after warranty expiration. I am requesting that Ford review this case for goodwill repair coverage or reimbursement, and to consider expanding the recall parameters to include vehicles like mine that were evidently affected by the same defective components and production issues. I have purchased over $100,000 on Ford Cars, and have only purchased Fords. I am going to purchase a brand new car in 2 years, and it most likely will not be with Ford due to their shady recall practices, and lack of care for the quality of their product and customer service.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the second-row driver's side seat independently shifted backwards. In addition, the contact stated that the contact's [XXX] child was in a car seat attached to the second-row driver's side seat. No injuries were sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V393000 (Seats). The contact stated that the vehicle was taken to the dealer in April 2025. The vehicle was inspected, and the contact was informed that the parts were ordered. The contact made multiple calls to the dealer and inquired about the delivery status of the ordered parts. The contact was informed that the parts had not been delivered and were not available. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that dealers were to perform the recall repair. The contact stated that no additional information was provided. The failure mileage was approximately 109,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The electric sunroof/moonroof shade malfunctioned and pulled off the track, with part of the shade falling into the car compartment and obstructing the driver's view out the rear, including obstructing the rear view mirror. The dealer looked at it and stated that a spring had broken, but that the entire sunroof shade assembly needs to be replaced —a $2100 repair. In my opinion, this is a safety issue due to obstructed driver views, not just a cosmetic or convenience issue.

Powertrain malfunction/ Reduced power Bill start assist warning Pre-collision assist not available

Hard shifting in lower gears when transmission warms up, hard downshifting to lower gears as well. This is extremely harmful if the shifting jerks hard, causing whiplash or can cause a wreck.

The component that failed was the CDF Clutch Hub. Very hard shifting when accelerating from a stop and when going up hill. The problem has been confirmed by the Ford dealership. I had no warning prior to this happening. Safety concerns in that I could not accelerate quickly to avoid impending traffic.

Air Conditioner turns ON by itself even after being manually TURNED OFF, happened multiple times. This occurred with the manual start and the vehicle running / moving.

What component or system failed or malfunctioned, and is it available for inspection upon request? Sunroof headliner assembly failed. The headliner fabric detached and came off the track without an prior misuse or manual operation, it simply fell loose on its own. The material is now sagging and when trying to use the sunroof the fabric hangs in the line of vision causing a safety hazard. How was your safety or the safety of others put at risk? While the issue did not cause an immediate accident, the loose headliner obstructs visibility while trying to use could become a distraction to the driver.IT blocks the driver's line of sight or interferes with airbags in an emergency. Has the problem been reproduced or confirmed by a dealer or independent service center?The failure occurred spontaneously and I have a appointment to take the dealership for further inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No formal inspection has been completed at this time. The issue will be presented to a Ford service center for further evaluation. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights or messages appeared prior to the failure. The issue occurred suddenly and without any prior indication. The fabric and track system separated unexpectedly during normal stationary conditions.

The sunshade that covers the sunroof when not in use has separated from the track. I am told (via several forums) this is a very common issue that affects most ford explorers in some cases multiple times even after replacement. When the shade opens, rather than retract as intended it drops down into the cabin of the vehicle obscuring visibility via the rear-view mirror as well as falling on any passengers in the second row of the vehicle. This is a definite safety hazard when driving.

The power retractable fabric sun shade / sunroof cover came out of the rails while retracting this while driving, causing the fabric to hang down in my baby's face and cause loss of rear mirror visibility.

When driving the vehicle's instrument panel cluster randomly goes blank. When it does so, all of the items related to speed control, lighting, turn signals, etc. become non-operational. Additionally, the driver has no idea what his/her speed is nor any other information about the operation of the vehicle. It is very unsafe.

Ford ST 2020 just 37000 miles, the window from driver side can’t complete close when you try to roll up. When it all most close- it will automatically roll down. TPMS fails cause 4WD fault, ABS turn off and a lot of warning symbol turn on like pre-collision…etc. Dealer can’t fix and claim for client need to paid for 4WD program.

Vehicle: 2020 Ford Explorer XLT Date of Incident: October 24 2025 Approx. Mileage: 82000 Affected Component: Visibility / Defroster / Rear Window Glass Description of Problem: While the rear defroster was on, the rear window of my 2020 Ford Explorer XLT suddenly made a popping noise and began to spider-crack from a point near the defroster grid. There was no external impact to the glass. The cracking continued slowly across the entire rear window after the noise. The event occurred on October 24 2025. The vehicle was parked outdoors in normal fall weather conditions in Pennsylvania, and the rear defroster had been turned on to clear condensation. This appears to be a rear defroster thermal event, similar to issues described in Ford’s Customer Satisfaction Program N192265660, which addressed defroster overheating and rear-window damage in certain Ford vehicles. The defect presents a safety concern, as the rear glass integrity is compromised and visibility is reduced. I have photographs of the crack pattern and plan to have the the window replaced by safelite. It is not safe to drive to a dealership. Please investigate this potential manufacturing or electrical defect affecting 2020 Ford Explorer models.

The dash board is warped and literally peeling off. I took it to a dealer to get it looked at to see if Ford could help. They won't. My concern is that if the airbag had to deploy, they won't operate properly. I don't know what to do.

I am driving and the second row seat is disengaging randomly and folding/sliding forward. These are the bucket seats. It appears that the button on top of the seat to do this is stuck in the down position. There is a current recall for the 2020 explorer, but my vin is not currently included. However, the exact situation in ford recall 25S67 is happening to my vehicle.

On my way to visit my cousin down south my vehicle wouldnt go in park. A warning came across stating that it was a shift system fault. I went to the Ford dealership in North Carolina. They werent helpful. I went to a nearby auto repair shop alerted me that it was an issue with tge powertrain that Ford covered in vehicles same as my yr make and model. Ford refused to honor it due to the fact that it doesnt fit my vin number even though it is the very same issue presented in the other vehicle with the similar yr make and model. It is unsafe. I have a family. I would not move

Put vehicle in reverse camera camera on then went black and the backup lights went out while trying to move resulting in hitting a pole.

I was driving down upper pleasant ridge road caldwell id . Had cruise control on doing 50 and all of a sudden car just stopped in the middle of the road. No warning, no noise, no smoke , no check engine light nothing. I was in the middle of the road ,in the dark. Had to call the canyon county sheriff out to help me not get hit by a car waiting on the tow truck. Put jumper cables on battery my new battery bought in jan 2025 started smoking what ever happen fried my battery . Took it to dealership waiting on info

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted from 3rd to 2nd gear as indicated on the console shift indicator. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2428. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at night, the driver's side headlight failed to illuminate as intended and the failure was progressing with the passenger’s side front headlight. Upon further inspection, the contact noticed an abnormal buildup of condensation inside the front driver's side headlight. The message "Driver Side Headlamp Out" was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

On [XXX]., in heavy rush‑hour traffic on [XXX] , my vehicle (~75,417 mi) suddenly lost motive power w/o warning at ~55 mph. It became immobile in a live lane, creating a roadblock and rear‑end crash risk. Drivers swerved/honked. Accelerator had no effect; limited/no power‑steering assist; I coasted to an in‑lane stop (no safe shoulder) and activated hazards. Cluster displayed “SHIFT SYS FAULT—Service Required” and wrench icon. Attempts to restart failed; the vehicle remained disabled ~30min until a tow arrived; police responded. After tow, on a slight incline, the vehicle rolled backward when started and the parking brake was released, though the cluster showed Park—clear rollaway concern. Recovery/diagnosis: Towed first to AutoTech Clinic (advised replacement trans). Then to Bill Brown Ford (Livonia, MI): fractured planetary gear and broken park pawl; recommended full transmission replacement (~$8,500). Repair history (pre‑purchase): I’ve owned the car <6 mos (now ~75k). A Ford dealer later informed me the vehicle previously had major work at Taylor Ford of MI: trans‑cooler plumbing cracks between cooler and trans lines at ~34k, and major internal trans repair at ~46k (“burnt clutch A; full reassembly”). None of this appeared on CARFAX or was disclosed by the selling dealer. Costs/downtime: ~$700 towing/diagnostics to date; trans replacement quoted ~$8,500. Mfr/dealer response: Reported to Ford on 10/13/2025, case [XXX]. Initial response: no assistance; pending. The Ford 10R60 has multiple TSBs for trans issues, but neither the dealer nor CSR cited any, and no assistance has been offered. Maintenance/mods: Vehicle stock; maintained per mfr schedule. Safety concern: Sudden loss of propulsion in traffic + inability to move to safety, combined with a Park indication that allows rollback, present significant crash/rollaway hazards. Please investigate and, if warranted, require a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Kept getting a Check Headlamp System See Manual for a couple days then the headlight went out

Ford has released a technical service bulletin for this issue , however they are not being held accountable for the issue at hand that I believe poses a safety issue while driving and could cause other drivers to run into the back of your car. The TSB was posted for a part inside the transmission which is a snap ring that comes dislodged from its groove and causes harsh down shifts between gears. This has happened to thousands of owners of these vehicles with a simple internet search. To say a harsh downshift is the issue is putting it mildly. When you are decelerating and the transmission downshifts as it does, It feels as if you slammed on your brakes, however the cars behind you see no brake lights light up to tell them you just slowed down considerably which could cause a pile up accident, especially in rush hour traffic. I feel this is the same type of recall that Ford was made to put out on all the 2011-2014 F150's where the transmission would randomly down shift to first gear on the highway. Ford has major transmission issues that cause safety concerns and I do not feel they are being held accountable on these newer vehicles. Theyve created a TSB on a known issue, yet let people drive around and pose risk of harm to themself or other drivers. Its only a matter of time until the downshift causes a major accident or pile up and people are seriously injured due to Fords negligence. They are aware of the issue and should be held to fix it for the drivers as well as everyone elses safety.

Driver side low beam has stopped working. Ford was unable to pinpoint the problem and wants to replace the entire head lamp to cover all possibilities.

Car vibrate and jerk when switching gears randomly. Also the control panel has went out twice. I read everywhere these vehicles have issues with transmission problems on all the 2020 and there is no recall this is. Ridiculous.

For new model year 20 20, and 2021 Ford developed an all-wheel-drive vehicle. This is not a four-wheel-drive vehicle. It is an all-wheel-drive vehicle that you can select manually into four-wheel-drive, but it has an automatic system that engages and disengages the front drive axle through a comp component called an FADA. Front axle disconnect actuator. Ford has problems with that actuator going bad to the point that they put out a technical service bulletin to fix this unsafe design TSB 23-2174 dated 24 July 2023. They replace the drive axle and this component and make the car full time all wheel drive. The reason was because the actuator would fail and it would damage the front differential when it locked up on the highway. My car is in Service right now getting it replaced over $3000 and it just clicked past the drivetrain warranty. Now, unfortunately, the car is redesigned into something that it wasn’t meant to be. For highway speeds it now affects fuel economy and design is different from what they sold us. It is unsafe and it is like a ticking time bomb they they’re exploding on the highway. They redesigned the cars after this to four-wheel-drive and you have to manually selected into four-wheel-drive. Ford is reworking all the parts and they’re trying to cover it up.

Transmission starting to fail at around 91,000 miles. Diagnosed at dealership. Just out of warranty. Other repair shops say this is a common issue. This should be a recall matter.

At 45,000 miles the third row driver side headrest broke and the seat will not fold and is a safety hazard for the seat since the head rest does not work as intended. The third row passenger side head rest broke while under bumper to bumper warranty. Given both have broken with minimal use and others having the same exact issue, the part is made inferior and causes a safety issue.

The first component that fails and gives a warning is a 4WD failure. Once this warning occurs it cascades into a failure of collision assist, a sudden loss of adaptive cruise control, traction control and lane assist component. When this first occurred and my vehicle would suddenly slow down on the highway, because the cruise control would suddenly shut down and swerve due to the lane assist also shutting down. these warnings and failures did not reset immediately when you shut the car off and would last for days at a time. this would also happen randomly either on the highway or local roads. This is a known issue to Ford and they have issued TSB 23-2174 in regards to this.

Transmission shifts hard from first to second gear upon acceleration, then shifts hard down at approximately 25-30mph. Dealership is aware. Has been happening since I got vehicle, but no fix has been available.

slipping gears between 1&2nd gear, harsh/delayed shifting, some power loss. Vehicle is around 120k miles

i have been seeing complainants about the 2020 ford explorer transmission, I just want to say that I also had transmission issues with my 2020 ford explorer, I had Vehicle down shift issues at or around 50,000 miles, i took it back to the dealer because it was still under the 60K miles power train warr. The dealer had my explorer for about a week to do repairs, I do remember them saying there was a technical bulletin about this problem. I still have transmission jerking issues when i am driving slowly and have to let's say step on the gas to accelerate. I am at 67,000 miles now and worried is this thing going to make it to 100K.

Dear NHTSA, I am writing to formally report a critical safety issue involving our 2020 Ford Explorer that I believe demands immediate investigation and consideration for a recall. While my wife was driving the vehicle on the freeway with our two young children, the transmission began shifting erratically and aggressively at various speeds. The vehicle experienced sudden power loss, delayed gear engagement, and violent jerking motions that nearly resulted in a rear-end collision due to the abrupt deceleration. This malfunction placed my family and others on the road in immediate danger. This is not an isolated incident. I am aware that there is already a Technical Service Bulletin (TSB) issued for this transmission issue, as well as an active class action lawsuit related to the same defect. These facts indicate that Ford is aware of the problem, yet the risk to consumers remains unaddressed through a formal recall. This is a serious safety hazard that must be escalated. I am urging your team to take immediate action to investigate this matter and initiate a recall if warranted. The safety of families like mine should not be compromised by known mechanical failures. Please confirm receipt of this message and advise on the next steps for inspection, documentation, and escalation. I am prepared to provide additional details, including service records and diagnostic reports, if needed. I trust that Ford and the appropriate regulatory bodies will act swiftly and responsibly to protect consumers and uphold safety standards.

On highway was accelerating to pass another vehicle the transition froze , engine revved with no acceleration ( transmission skipped) this has happened several times over the 5 years. The lasted event we documented the date and mileage it happened date 7/13/25 mileage is 34990. These skips have put us in extremely dangerous situations. Transmission has been making growling noise now under normal driving.

Th car goes into gear but does not go anywhere.

The transmission shifted into neutral at a stop sign and a see dealer warning light came on. Turned the vehicle off and restarted it and it was able to resume drive. It happened twice more at a speed of 70mph. Ford has had the vehicle all but 3 weeks since 5/12 to repair it. Replaced the trans and harness.

Bought my car 2020 and every year I have been on and off the shop to fix it. Last year I just paid them to fox my transmission gearing, clutch and axle. The other dY I have them service it again due to power train malfunction. And sent me an invoice of $1700 not including the $195 to diagnostic test for my car.

Vehicle down shifts hard from 7th to 6th gear tested in manual mode but was originally feeling it while driving automatic when slowing down between 25 - 35 mph then I found a tsb that suggested trying it in manual in those gears and it happens every time

The 2020 Ford Explorer was repaired due to a recall on the rear differential bolt. The bolt that was replaced fell out and had to go back in for service. The dealer said Ford refused to pay the full cost and it was split between Ford and the owner. We had to pay $2085.97 for the repair of a recalled item.

The transmission has failed due to a snap ring being dislodged. This caused substantial damage requiring complete transmission rebuild. The vehicle is currently at a ford dealership where they have identified the issue. The serviceman stated that the snap ring failure is due to manufactures defect and that it is a well known and common failure. Ford has a service bulletin describing this issue. Failure to repair this in a timely manner will cause catastrophic failure that could lead to loss of control of the vehicle. There were no warning lights for this issue. The first symptom was harsh shifting. The vehicle was taken to the dealership the day following the first symptom but the damage had been done.

I recently had my vehicle serviced for reprogramming of the AWD control module after it failed. When the dealer returned the vehicle, I expected the issue to be resolved. Instead, I immediately noticed a new check engine light with code C00A6, related to the front axle disconnect. This was concerning because the dealer had assured me there were no active codes after programming the new module. After driving with the new fault, it became clear the vehicle was operating only in rear-wheel drive. I contacted Ford and was quoted $4,030 for repairs to the front axle disconnect. Given the cost, I researched whether this issue had a recall but found none, despite widespread reports from other owners experiencing the same failure. My main frustration is that this problem stems from Ford’s design of the intermittent AWD system, which engages the front wheels only when needed to improve fuel economy. The official “fix” eliminates this design entirely—converting the vehicle into a full-time AWD system. This requires removal of the front axle disconnect shaft, installation of a standard shaft, and reprogramming to support permanent AWD. The Technical Service Bulletin (TSB 23-2174) even directs technicians to cut and discard the electrical connector for the front axle disconnect actuator, confirming that the original intermittent system is abandoned rather than repaired. This is a major concern for owners. Many of us are facing the same issue, yet Ford’s solution shifts the burden of an expensive design flaw onto customers. I strongly urge Ford to address this problem responsibly and provide coverage for affected vehicles, rather than leaving owners to pay thousands for what appears to be a widespread defect.

Ac compressor has gone out 3 times. This car year, make, is known to have this problem.

Panoramic sun shade flap sags greatly, causing visibility issues to the rear viewing window as well as causing blind spots on both passenger sides

The weld which attaches the tail pipe to the muffler failed causing the pipe to strike the pavement while the vehicle was in motion which resulted in sparks and potential fire hazard.

THE BACKUP CAMERA COMES ON WHEN STOP AT A RED LIGHT/STOP SIGN ALL THE TIME. WHEN BACKING UP SOMETIMES SCREEN WILL SHOW PICTURE OF BACKING UP AND OTHER TIMES SCREEN WILL BE BLUE. DANGEROUS WHEN IN PARKING LOT AT GROCERY STORE AS PEOPLE DO NOT PAY ATTENTION. ONGOING FOR OVER 6 TO 8 MONTHS NOW.

My suv was expired last dec and didnt know I just got that since April 2025 and I have to pay my own self for fix suv It not my fault and there no warranty for me check suv and fix recall

Headlamp light came on in vehicle in December of 2024 and dealership replaced module which I had to pay for. 4 months later light came on again and dealership replaced module again at their cost, light came back on again right after the 2nd replacement of module. Dealership is not sure what to do but recommends replacing Headlamp at my cost but not sure that will fix the problem. I have been driving around with the headlight light coming off and on for the last 10 months. Dealership has no idea what to do

Transmission gears were not running properly. On a Saturday evening the car was sleeping when slowing down and the following morning it completely died. Ford is reporting to me that I need a new transmission and I am only 1K miles over the warranty. i have read on line from several others with the 2020 explorer having this issue or the tranny dieing within 10-20K miles after warranty.

Low beam headlight won't work. Dealer advises that the whole assembly has to be replaced at a cost of over $1,500. It doesn't make sense to me that, for safety's sake, replacing a light bulb (cost = $120) translates into a full dismantling of the front grill and fender to replace the entire headlight assembly. This is a serious safety issue

Vehicle has a water leak inside the cabin. We tried pouring water down the sunroof drains and can hear a gurgling sound inside the cabin and observed water entering the cabin next to the dead pedal. Took vehicle to dealership and they replaced a different part and did not solve the issue. Musty mold smell present in vehicle causing allergic reaction and reducing driver's vision posing an accident risk. Unable to drive vehicle until leak is fixed and mold is remediated.

The sunroof shade has fallen out of its track and blocks the use of the rearview mirror. Upon attempting to open the sunroof shade, it began to fall out of the track and hang down enough to block the view out of the rear of the vehicle.

At this time, I am unsure if there is some kind of recall, but my alarm is going off alerting me that the lift gate opened but that isn't true once my vehicle is locked. Also, the headlights turn on by themselves as if i have pressed on the keyfob. I then get an alert stating that the remote features disabled to preserve battery. These are just a few of the issues that i am having with this vehicle at this moment. I am a mother to 3 kids and i need to have a reliable vehicle and I don't have time to stress about not locking my vehicle at night jus to avoid my alarm going off. This is insane.

On [XXX], after starting my vehicle, I received multiple safety warnings, prompting the check engine light and a wrench icon on the dashboard. The alerts included issues with the anti-collision system, hill assist, traction control, lane departure, and adaptive cruise control, as well as my drive modes which were also unavailable. I contacted Raceway Ford in Riverside, CA, and dropped off the vehicle that day, reporting the errors. The dealership informed me the next day that the Half Shaft Speed Sensor had failed and would cost $870.52 to replace. Since the warranty had expired a month earlier on [XXX], this was no longer covered under the drivetrain warranty. I agreed to the repairs. After installing the new sensor, and conducting a test drive, additional errors appeared. After two weeks in the shop and multiple follow-ups, the dealership concluded that the AWD/FWD sensor had also failed and replaced both sensors. The repair documentation references TSB 21-2270, SSM 49045, and C0631. I believe this raises serious safety concerns and should warrant a recall, especially since other vehicles are experiencing similar issues just a month after warranty expiration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Failed low beam bulb makes it unsafe to drive at night. The LED bulb is designed to last “life of the vehicle” and failed in less than 5 years. Replacing the bulb means replacing the entire assembly, >$1500. The bulb failed in significantly less than the typical lifespan.

The moon roof shade came down, completely blocking the rear view

My got multiple warning messages while driving my 2020 Ford Explorer. My local repair shop ran test and determined it needs a new front axle disconnect actuator/shaft - TECHNICAL SERVICE BULLETIN 23-2174. Without this repair, several sensors are deactivated: 4WD, Hill Start Assist, Forward Collision Warning, Blind Spot system, pre-collision Assist and Service AdvanceTrac. With those functions disabled, it puts the driver/passengers at higher risk of collision - especially in the winter months. This repair is costing me over $2000. A vehicle with less than 70000 miles should not be having an issue like this, and Ford is award of the problem, yet have not issued a warranty extension or recall.

While braking vehicle downshifted harshly with a noticeable slam into gear. While under acceleration, vehicle rpms raised sharply as transmission slipped and would not engage and accelerate. Potential risk to injury as vehicle transmission failed on interstate with loss of acceleration. Towed vehicle to Ford dealership. Ford dealership inspected to the conclusion of "Fluid full/extremely burnt. Possible A clutch failure due to faulty front support". Ford dealer recommended to remove and replace transmission. - Transmission failure, not available for inspection. - Safety risk due to transmission failure at interstate speeds with loss of acceleration. - Problem reproduced by Ford dealership - Transmission inspected by Ford dealership - Wrench light illuminated shortly after initial harsh downshift and acceleration with transmission slip.

Dashboard has separated, leather is rolled back from windshield area and has bubbled and raised on entire dash, this impedes part of my vision via the lower part of the windshield.

Tire pressure sensor fault. A rear tire pressure sensor has defaulted more than once. As this is built into the wheel assembly, I believe this is a safety issue

The vehicle was purchased on 10/26/22 and the first occurrence of the issue and was reported to Autonation Ford Littleton and was dropped off by 11/02/22. The issue reported was that the engine to the vehicle would shut off and we were unable to turn it back on for a few minutes. This occurred while at a stop light in the middle of traffic. We dropped it off and they were unable to duplicate the issue. I then had the same issue reoccur and it was in the shop from 06/01/23 and the repair order was closed out on 07/31/23. They were unable to duplicate the issue again. We then had it occur again and we dropped the vehicle off on 06/28/25 and did not get it back until 08/19/25. Again, the issue was not able to be duplicated. The vehicle has shut off, and is unable to turn back on for minutes at a time, while we have been at a stop sign, a stop light, in parking lots, and even parked in our garage. The safety concern is sitting with hazards on in the middle of the road at a light surrounded by traffic. Every time it occurs, we call the dealership and set up an appointment. During the wait period, it usually happens 2-3 more times. We opt to not drive it when it begins happening this much. The vehicle has only been inspected by the dealership at this time and there were no warning lights. The engine would shut off and either go to just accessory power or no power at all. Between these repairs there was also a warning that stated: Gear Shift Malfunction. This occurred while I was on the interstate 3 different occasions and I would lose all power. I would have to keep pressing the gas pedal, hoping that it would begin accelerating. This was reported more than once as well and the entire transmission was eventually replaced.

The panoramic sunroof Rolo shade has malfunctioned and is currently sagging. This condition is expected to worsen over time, potentially obstructing driver visibility or posing a safety risk due to the possibility of entrapment or flammability. The vehicle has been brought to a certified Ford dealer for inspection; however, no additional inspections have been performed by other authorities at this time. There are no warning lights or alerts displayed in the vehicle related to this issue.

Sun roof Sun shade drops down blocking rear view when open.

I have a 2020 ford explorer with the 3.3 motor. It was making an odd ticking noise, and I took it into the dealership, here the waterpump is bad. I have looked online and there are plenty of people complaining about pre mature waterpump failure. I called ford consumer affairs and warranty dept as my vehicle is not far out of warranty and they refuse to cover the repair.

See attached document for potential defect petition

issued started happening when I tried to get into my car and my keyfob was not working. then notice the number pad was working and was able to get into the vehicle. Once inside, vehicle did not want to start. I turn on and off the headlights and thats when the vehicle started. Once started, vehicle started showing orange warning messages. the following messages were shown: Pre-Collision Assist Not Available Hill Start Assist Not Available 4WD Fault Service Required Service AdvanceTrac See Manual with a wrench on it. There is also a wrench light on with the advance trac light on. This issue was diagnosed by Ford Scarsdale and they charge me $209 just for the diagnostic and stated that I need a new AWD Module plus performing TSB 23-2174. with a list of parts totaling $926.42 plus labor of $1,463. The labor seems a bit over price as I don't believe it will take 7 hours to fix this if we take the labor at $200/Hr. There were no prior messages prior to failure. Issue started happening around August 9th, 2025 where my car would start with no issues and after 10 minutes of driving, all the above messages would start showing. Now, messages show when car starts and dont go away. In addition, I have taken my vehicle to Ford Scarsdale on July 2, 2025 from front/read differential and transfer case fluid change and pinion seal change. In addition, on 03/27/2024, I took my vehicle since there was oil leak in the front axle and was repaired under warranty. Dealership should have suggested to do this TSB 23-2174 knowing this was a common issue and I was still under warranty

The contact owns a 2020 Ford Explorer. The contact stated that while loading her children into the vehicle, the driver’s, and passenger’s side rear second row seats collapsed and remained locked in the upright position. After a visual inspection, the contact observed that the “Easy Entry” switch was stuck. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V393000 (Seats); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 20,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? The transmission failed at approximately 80,000 miles. It requires a complete rebuild/replacement. The failed transmission is available for inspection upon request. It is currently at the transmission shop. How was your safety or the safety of others put at risk? Although the vehicle was technically still drivable, it did not feel safe. The transmission slipped and struggled to shift, and the vehicle felt like it could break down or cause a wreck at any point. The sudden and unpredictable loss of proper control put me and other drivers at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. An independent transmission repair service confirmed the failure and determined that the transmission required a full rebuild/replacement. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by the manufacturer, police, or insurance representatives. It has only been inspected and diagnosed by an independent repair service. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or dashboard messages prior to the failure. The first symptoms were slipping and difficulty shifting gears, which began shortly before I took it to a repair shop.

Transmission slipping at 32m/h when downshifting

The exhaust leaks constantly and ford can’t seem to fix it. Been multiple times in the shop and all they say is it’s suppose to leak soot and make a fluttery sound. Three documented cases of it at the shop for exhaust leak and I’ve finely gave up because multiple dealerships refuse to acknowledge the issue and state it’s weep holes but weep holes are at connection joints. The smell of exhaust from start up or in tight confined spaces allows the exhaust to creep back into the car if windows are rolled down. Also the sound is embarrassing

The head light is intermittent. Sometimes if I drive it works fine, other times the main beam is out and the car displays a notification that says “check owner manual”. It’s not safe if I never know when my head light will work or decide to not work.

Sunshade - Bought the car 2 years ago. Hit the button to close the sunshade and it stopped closing. Turns out the frame cracked on its own. No accident, no one pushing or pulling on the sunshade, the frame just cracked on its own. This is a 2020 model so I find it very hard to believe it is "wear and tear", this is definitely a defective part or Ford used too cheap of a product on a expensive vehicle. This issue can cause health concerns as my family is being cooked by the sun, not to mention the potential for skin conditions/sunburn that could develop as a result of this.

While driving, vehicle gave Powertrain malfunction, downhill assist unavailable and Pre-collision warning system unavailable faults. The vehicle then came to a stop and would not move. Turning the ignition off and on allowed the vehicle to be safely parked in a nearby parking lot.

With regular service and no warning, my transmission has failed at 83k miles. The 10r60 transmission is a known issue for Ford, as they have set out TSB to the dealerships and GM has recalled the same transmission, but Ford has failed to do so. Regardless of the fact that my family, husband, and I have been loyal Ford/Lincoln customers for the last 15 years, they are not willing to do anything to help with this very costly repair.

[XXX] . Twice rats have destroyed the electrical wiring under the hood and chasey. While some of these wires do not affect safety, the wires that control and power the crash airbags do. Plus this may create a fire hazard. This also includes hoses. My reach revealed that these components and wire insulation are made from soy-based polyurethane which the rats see as food. This is a safety issue with the air bags and fire hazard. Other affected safety items would include blind spot detection and back up. Also the customer service hotline I was hung up up on twice and could not get through. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Explorer. The contact stated that while attempting to start the vehicle, several unknown warning lights were illuminated. The contact stated that after inspecting the vehicle, the contact became aware that rodents had eaten through the wiring harness. In addition, the contact stated several of the safety features in the vehicle were inoperable. The vehicle was taken to the dealer, where it was confirmed that rodents had eaten through the wiring harness. The contact was informed that the wiring harness needed to be replaced. The vehicle was repaired. The contact stated that it was the second time that the failure had occurred due to the rodents. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.

The contact owns a 2020 Ford Explorer. The contact stated that while attempting to open the passenger’s side door, her son and husband’s hands were sliced and injured by the door. Neither the dealer nor an independent mechanic was contacted. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred by the manufacturer to the NHTSA Hotline to report the failure. The approximate failure mileage was 53,000.

1. What component or system failed or malfunctioned, and is it available for inspection upon request?
The issue pertains to a water leak in the rear liftgate area and/or water accumulation in the spare tire area, potentially accompanied by a lack of audio functionality in my 2020 Ford Explore ST as outlined in TSB 24-2044 (NHTSA ID: 102514). The affected component is the rear liftgate structure and associated seals, which allow water ingress, particularly noticeable after car washes or rainfall. The entire sound system to include any collision and impact warnings have failed to chime. 2. 
The water leak in the rear liftgate and spare tire area poses potential safety risks. Accumulated water can damage electrical components, such as wiring or audio systems, which may lead to malfunctions in critical vehicle systems. For example, water ingress could affect rear lighting, sensors, or other electronic modules, potentially compromising visibility or functionality during operation. Additionally, water accumulation may contribute to corrosion or mold growth, posing long-term structural or health risks for occupants. These issues could reduce vehicle reliability and increase the risk of accidents, especially in adverse weather conditions. 3.The issue has been acknowledged by Ford in TSB 24-2044, which provides a service procedure to identify and address the leak path. The Bill Currie Ford dealership in Tampa, FL has inspected my vehicle on several occasions, recently July 15, 2025 and confirmed water leakage in the rear liftgate area consistent with TSB 24-2044.The dealer will not repair unless I pay over $2200 for the repair, which I refuse for a manufacture defect. 4. To date, the vehicle has not been inspected by the police or insurance representatives, but the issue align with the TSB report. 5. Water observed in the spare tire & tailgate area every time since purchase. A loss of audio back in July 2023 and numerous occasions since complete failure as of January 3 2024

Panoramic sunshade droops and sags creating obstructed rear view

Interior driver door handle - coating is metal, it partially peeled off. Several times it has cut my finger when I open the door (paper type cut). Due to fast paced life, I forget to open door is a way to avoid the metal flake and tend to always cut my finger which is scary if I touched it when vehicle was in motion, there is a quick second of shock/pain from cut. Ford has this common problem as we had the window openers replaced when it was warrantied, same issue. I think it's a safety issue and should be replaced by Ford. They want to charge me over $300 for the repair, I'm not going to give them the satisfaction. Driver side is more affected because it is used 3x as much and other doors.

Sunroof shade drooping down causing visibility issues for the rear view mirror.

Sunroof shade has failed and blocks view of rear of car including rear view mirror.

1. Passenger rear middle seat folds up randomly and repeatedly when someone is sitting in it. It's triggered by pressing on the middle of the back of the seat. This is not related to the current recall, I've had that recall completed and the buttons passed inspection. Basically the seat is trying to eject the passenger repeatedly. Huge safety issue. Sheehy Ford of Ashland has documented this in their report when completing recall. 2.Sunshade has broke and sags down, creating zero visibility in the rear view mirror. Huge safety issue 3. Cupholders are falling through, plastic rivets broke. Cups fall through cupholder

Sunroof shade sagging Preventing rear visibility and potential injure to rear passenger

Passenger OEM headlight module has failed multiple times. Continuously goes out and comes back on, causing a great safety concern. Driver OEM was replaced under warranty (bad module) and has worked fine since. This appears to be a factory issue as I have been dealing with this since I bought the vehicle brand new.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission was shifting hard. While driving uphill, the transmission failed to properly shift into gear. The transmission was slow to respond while shifting gears. There were codes and warning lights related to the power train and pre-collision assist. Additionally, the powertrain, Hill Start Assist, and pre-collision warning lights were simultaneously activated and then deactivated. The TPMS warning illuminated and eventually turned off, and then became illuminated. The tire pressures were checked and were at proper inflation levels. The contact stated that the failure was possibly related to NHTSA Campaign Number: 25V239000 (Power Train). The contact called the manufacturer and discussed the related recall on the 2025 Ford Explorer and was referred to the NHTSA Hotline to report the failure. The local dealer was contacted about the malfunction and informed the contact that the failure was a glitch. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

Headlamp modules and headlamp do not properly function. Water can get into the module causing zero lights for the driver and is a safety hazard. Lights flicker or just turn off while driving. Electrical issue and not designed or installed properly. It should be able to be fixed with a new lightbulb but that is not the case.

This problem started about 2 months ago and it happened 3 different times so far. While driving, when pressing the gas, the vehicle will all of a sudden not go. You just drift as if the car is not getting gas. On 2 of the occasions, a shift error message appears on the dash but quickly disappears. This can be very dangerous while driving and cause an accident. I have not had the vehicle looked at yet because I feel it should apart of the new recall for the other Ford Explorers.

The transmission failed at 61,000 miles. When I got to the shop where I was getting it looked at they had another ford explorer 2020 with 70,000 miles also had transmission issues.

The panoramic sunroof shade failed causing it to drop down on one side, this is a poorly engineered and built by Ford, not an owner's fault. The panoramic roof shade have plastic clips that hold the shade that break by themselves causing the shade to fall. if both clips failed or the one on the drivers side this could cause temporary visual obstruction. This is a poorly designed system and needs to be secured in case of failure.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 35 MPH, the contact heard an abnormal sound coming from the engine. The vehicle was taken to a dealer, where it was diagnosed that the Right-Hand and Left-Hand Exhaust Flexible Pipes needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Customer Satisfaction Program Number: 21B35 (Right-Hand Catalytic Converter and Right-Hand and Left-Hand Exhaust Flexible Pipe(s) Inspection; however, the vehicle was not covered. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 40,000.

The screen that covers the moon roof has let go, it flows in the current of the AC within the car. When the roof is open, it is hanging down so that I cannot see out my rear window with my rearview mirror. I can only assume, the next thing is, it will let go on one end of the other and hang down all the time and allowing constant sunlight on myself and passengers.

The contact owns a 2020 Ford Explorer. The contact stated that upon taking the vehicle for regular service, he was made aware that the driver’s side CV axle was leaking. The contact was informed that the driver’s side CV axle needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 54,000.

At approximately 30k miles (but after the 5 year warrantee had expired) the car started giving warnings about the brake system failing even though the brakes worked properly. Shortly after that, and without any warning indicators on the dash, the car began jerking when applying the brakes and down shifting at 35 mph. In the 4 months since the problem started, the jerking has become violent and other issues have begun. It also jerks when downshifting at 25 mph occasionally. It has a problem upshifting in gears 1-4, especially (but not only) when accelerating quickly. It seems that the gears are slipping. The engine revs higher because the gears are not properly shifting. My 18 month old child, my wife, and I have been put at risk driving in a vehicle that fails to shift properly accelerating through intersections and stopping at intersections. Both a Ford dealership and an independent auto repair shop have duplicated the problem and said the car needs either a new transmission ($8k) or to replace parts in the existing tranny that would cost $6k. Evidently there is a TSB from Ford on this issue, but not a recall. Ford has refused to offer financial assistance.

* Upon a significant partial front and complete side impact, the airbags failed to deploy. No front, side, curtain, etc... * The vehicle has been seen by the original tow company, the insurance assigned tow company (from original tow company to a body shop) and by the body shop personnel. * I believe the insurance adjuster has inspected, but I cannot confirm that at this time. * No prior warning lamps or messages were present prior to the impact. * The vehicle safety system engaged the fuel cut-off, hazard lights and automatically initiated the SOS system (called 9-1-1).

Manufacture hasn’t made a remedy available for the recall and it’s past its anticipated availability date. Manufacturer Recall Number 24S52 NHTSA Recall Number 24V598

Sunroof fabric clip broke when opening causing the fabric to hang down and obstruct view out of the rear view mirror.

The sunroof shade sags when opened. This creates a hazard for the driver due to lack of visibility to the rear of the vehicle.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was inspected using a scanner and provided an error code for the fuel pump module. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the high-pressure fuel pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline further assistance. The failure mileage was approximately 112,000.

Vehicle was engaged in park with parking brake on, I put my foot on brake applying pressure & shifted out of park to drive. As I disengaged parking brake vehicle pushed forward 10 feet forcing me to take my foot off brake & reapply pressure to stop vehicle.

The shade covering the moon roof made a popping noise and began sagging, inhibiting visibility to the rear of the vehicle

ADAS System malfunctions, 4WD malfunctions, Vehicle will randomly shut off during driving.

Have replaced rear tires three times in past year. Vehicle causes extreme wear on inside tread of rear tires. Vehicle is known to be prone to have rear axle fractures.

exterior review side mirrors cause loud whistle noise when driving.

Transmission failure & clutch needs replacement. Vehicle started hard shifting at low MPH.

First my radio will not come on when you first start the explorer. Then you turn it off and turn it back on then the radio will start to work. Then blind spot stop working will the radio. They said they fix the problem by updating the software in the radio. That work for a week then it happen again now they said it's the audio control Module need to be replace. And the battery will drain over night they said the recall is for other fords not mine. I paid for a new battery and alternator. But they said my explorer not on the list.

Panoramic moon roof shade cover has detached from the roof of the car. The fabric shade falls into the car blocking vision of the driver. The problem has been confirmed by the dealer. I am unaware if the vehicle has been inspected by the manufacturer. There were no warnings of the problem. The fabric just fell into the car blocking the vision of the driver.

LED headlight failure, driver's side, low beam.

In June of this year, with about 82,000 miles I began to experience a clunk felt through the vehicle while slowing down from @35 mph upon the downshift. The clunk was more noticeable under braking, i.e. approaching a stop light. This went on for a few days growing more frequent and noticeable. On June 30th, 2025 I dropped my Explorer off at my Ford dealer's service department. The mechanic test drove and confirmed my experience. They also found that the transmission fluid had a burnt smell and some debris. Their testing turned up codes P1783 and P028 indicating an overtempt condition. I’d offer that at no time did I see and sort of dashboard indicators of any trouble. I’ve never pulled a trailer, modified the engine intake or exhaust systems, or had custom engine tunning performed. It’s a completely stock Explorer ST. My recourse was to pay $8,529.63 to replace the transmission. I do feel that if I had continued to operate the vehicle best case would be I was stranded someone where. Worse stranded on the roadway or highway.

There is hesitation when coming from a stop to accelerating there is a delay of power. This problem has been going on since we have had the car. It is safety issue especially when we accelerate to get onto the highway. It is very inconsistent. We recently took it in and found that an error code of P0496 the evaporator purge valve to be a problem. Not sure if this is a problem with other Fords like ours. So I thought you could investigate it for me. Thank you.

Parking brake won't disengage. Cannot drive or reverse

While sitting in the 3rd row seat, my daughter felt the headrest smack the back of her head. When trying to put it back up, it will no longer stay in place. There are multiple reports of this exact thing happening. This is a known issue with these vehicles. I am now unable to allow anyone to ride in that seat, as the headrest will not stay up.

3rd row seats have a malfunctioning system causing the headrests to not lift back up after seat is down, seat goes down with an automatic button but then headrest on both sides do not lift up as they should. This poses a very serious risk to children in the back seat who are now leaned and pushed forward by this headrest which is folded down over the seat and will not go up. After a lot of research I have seen that this is a very common issue with this year of Explorers.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The contact was referred to the dealer for additional assistance. The vehicle was taken to the dealer, where it was diagnosed, and the contact was informed that the transfer case had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 46,894.

When my vehicle reaches 60 mph the back end of my vehicle begins to sway excessively. Something may be wrong with the axle. It’s actually very frightening. Also, when my vehicle is running, I feel a slight puttering and then it quickly goes away as if somethings going on with the fuel pump. Lastly, my rearview camera sometimes looks a little blurry. I did take my vehicle to team Chevrolet in Swansboro, North Carolina where I purchased the vehicle. They stated something is going on with the axle and sway bar.

The tire pressure monitoring system has failed. Per the dealership, each tire needs a new battery, which run around $150/each. The first sensor went out approx 1 month ago, with the other 3 going out shortly after. While this does not pose an immediate risk for the driver, it does appear that numerous other 2020 explorers are having the same issue. If the batteries provided are faulty, a recall should be issued.

The front windows on my 2020 Ford Explorer have an intermittent issue. When auto rolling up the windows they will bounce back and automatically roll down 2/3 of the way. This has happened in rainstorms and at the car wash creating a driving hazard. The dealer hasn’t been able to fix the issue as the issue does not generate an error message. They tell me without an error message they can’t fix it. Several calls to Ford Customer Service hasn’t resulted in them agreeing to fix the issue. The best they offer is for me to take it to another Ford dealer and pay another $160 and hope this time an error code is found If you google the issue you will see this is a widespread problem that Ford is apparently pretending doesn’t exist. So much for “Quality is job 1.”

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed the transmission was slipping and the vehicle was slow accelerate. The vehicle lost motive power. Additionally, the contact stated that the RPM was high while driving at low speeds. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 19,000.

Water has been leaking on my passenger side front floor, and now the blower motor has completely seized. Ford quoted me over $1,000 for a blower motor! I have requested asking for satisfaction warranty for this to be covered via email, with no response. Blower motors should not go bad this soon. I have no way to defrost or defog my windows. This is a major safety concern

The sunshade for sun/panoramic roof stopped retracting. When I pressed the button to open it, the shade rolled back about two inches and as it’s continuing to go back the shade then became loose and hanging blocking my rear view. As this was happening I was in the process of backing up, so at this point it affects the safety of me, and my kids, including others around. No warning or indication that it would malfunction ever came. Now it’s just sagging and loose it’s no longer tight.

The contact owns a 2020 Ford Explorer. The contact stated that upon coming to a complete stop at a red traffic light, the vehicle inadvertently shut off in the middle of the roadway and failed to restart. The battery warning light was illuminated. No further information was available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. After investigating the failure, the contact related the failure to NHTSA Action Number: EA23002(Engine). The manufacturer was notified of the failure and a case was filed. The contact was also referred to the NHTSA Hotline for assistance. The failure mileage was 112,000.

2020 explorer Transmission needs to be rebuilt due to transmission failure. Hard shifting that causes car to jerk dangerously. Decreased ability to gain speed due to delays and inability to properly shift though gears. Issues started on April 2025 and have continued to get worse. Care only has a little over 36000 miles on it. It was bought brand new November of 2019. Car is currently at ford dealership being worked on but this is a known issue with the transmission on 2020 models. This should be covered at no cost to me but here I am stuck paying for most of it.

With no previous problems, over the course of the past two days the transmission has begun to hard and delayed shift in multiple gears between 10 to 75 mph. When slowing down to go through tolls this morning, as I accelerated, there was a sudden loss of power transmission and a loud rattling sound. The engine would rev in this case. I had to coast for about 150 ft before I regained control of my speed. Once I was slowing down to take my exit to get to work and wait at the light, when I attempted to accelerate to go through the light, I experienced another loss of power. However, this time the engine would not rev. Once in the intersection I was moving slowly. Had this happened (loss of power) while I was in the intersection or through the toll and someone was behind me accelerating, I could have been rear ended and injured. I am taking the Explorer to the dealership next Tuesday to find out if they can reproduce the issue. There are no warning lamps associated with this problem. The vehicle has not been inspected by any third party yet.

my car has been in the shop in Louisiana and Alabama, it has had a leak, and I have told them over and over about the jerky shifting etc, but it was never noted on any of the service, they said they have fixed the leak...but it continued with the jerking and slow to go into gear. then a couple of weeks ago I was driving down the road and the car wouldn't go, I made it home. I called the Ford service to make an appointment to have it checked again, and the service recall on the seatbelt. My appointment was for Tuesday morning July 1st, but on Thursday I hadn't heard from them, so I called, and on the following Monday they called me back to say the transmission was out and needed to be replaced, it would be 10K plus. So I got a tow to go pick it up and take to a transmission shop. They didn't even get the seatbelt issue resolved in the week it was there. Why didn't they check the transmission was bad while it was under warranty. It now has about 80K miles

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the vehicle stalled. The vehicle jolted forward while parking. The brakes were locking up. While driving 5 MPH, the steering wheel locked up. The 4-WD fault light was illuminated. The contact stated that the Pre-collision Assist, Hill Assist and Reverse messages were displayed. The contact stated that the failure was related to Technical Service Bulletin: 23-2174. The vehicle was taken to the local dealer, where it was diagnosed that the AWD actuator was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,156.

11/5/24 Transmission failed. Gear selector knob went unresponsive. Wrench light on dash came on. 1/2/25- new transmission received. 4/25/25- car hesitates going into reverse gear- 10 second delay. Still continues. 7/1/25- transmission starts slipping again. 7/2/25- transmission slamming while accelerating.

Back latch is getting stuck in secondary position when released. Module is intermittently not communicating.

The contact owns a 2020 Ford Explorer. The contact stated upon shifting to park(P), the vehicle rolled and almost struck two pedestrians. The contact engaged the parking brake, and the vehicle stopped. There was no warning light illuminated. The contact stated upon driving to the residence and attempting to park near the garage door, the failure recurred, and the vehicle struck the garage door. The contact engaged the parking brake and the vehicle stopped. The contact stated that the vehicle then became inoperable. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 41,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and then the contact depressed the accelerator pedal, and the engine seized. No warning light was illuminated. The contact attempted to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed power control module. The contact was informed that the power control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not included in the unknown recall. The failure mileage was approximately 90,000.

Experiencing issues with power steering after battery replacement. Taken to two Ford dealerships (Fayetteville, GA & Morrow, GA) . One unable to diagnose (Fayetteville) and the other reset battery settings (Morrow). Issue still persistent with intermittent power steering failure while driving. Very dangerous and scary! Errors that appear: service advance trac, steering assist fault service required & pre-collision assist not available.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle jerked abnormally. No warning light was illuminated. The vehicle was taken to the dealer; however, the previous owner had previously taken the vehicle to the dealer for diagnostic testing, and the failure information was already in the dealer database. The contact was informed that the failure was due to transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. In addition, the contact stated the vehicle was purchased two weeks prior to the failure. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 47,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power after coming to a stop. The contact stated that the oil pressure message was displayed. The contact stated that the failure had occurred thirty days after an oil change. The vehicle was towed to the dealer, who determined that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

On the glass panels in between the rear and front side windows, the panels are shattering underneath both sides. When looking up online to see if anyone else has this problem, there’s all kinds of pictures of this problem posted online..I’m including photos of mine. Have included photos of driver and passenger side.

The rear axle is slipping when going up any incline and when traveling on regular roads has vibration they have a recall but say mine not covered when it comes from the same plant in question during the time frame listed

Under 23S55 my rear bolt was supposed to be replaced at my recall appointment at the Nice ford dealership in Sioux Falls South Dakota. Only the bushing always replaced as stated by the service writer and also the paperwork says they found no broken bolts and the bushing and ‘hardware’ was replaced. I have the invoice. 1 1/2 year later the bolt snapped causing my differential to nearly come completely off, hanging by one bolt, nearly killing my wife and I, coconut point ford in Estero fl, had the audacity to say bolts aren’t covered under my 100k warranty and the recall is closed so you have to pay. Then they said they’d pay 2100 then 2600 towards the 5300 repair which is not fair as this is a known recall issue that ford failed to fix at my recall appt. Please assist and pressure ford to fix this under the recall. They are saying it is closed which seems inaccurate,

The directional headlights low beams have failed to work on several occasions, it started at 30000 miles. If is extremely dangerous when the headlights go out during night driving.

Under ford recall 23S55 I had my car service @ a ford dealership where I don't believe they replaced the bolt. This was in Jan 2024. It's stated they replaced the bushing and hardware but found no broken bolts so it seems only an inspection was done. That would explain why 1 1/2 year later as this is a 2020 Ford explorer that the rear axle bolt did break and caused the differential to fall off putting my family's life at risk. That being said Ford is refusing to reopen the recall to pay for the damage caused by this ongoing issue. I know there is a class action lawsuit against Ford regarding this so I'd like to settle this amicably with Ford and see if You can help reopen the recall so that my vehicle can be repaired and be safe to drive again.

Driver side headrest does not properly lock in place. The headrest moves from the upright position to a forward angle position when jostled. While braking heavily in a car accident, my driver side headrest abruptly moved forward causing the headrest to slam into the back of my head.

While driving at 50 MPH, the Powertrain malfunction light, Hill Start assist malfunction light , and PreCollision malfunction light came on. Took vehicle to Performance Ford, Randolph, NJ where it was determined that it was the front axle disconnect actuator assembly was broken. FORD is aware of this problem per TSB 23-2174 but has not advised the owners of the problem, at least not myself. The cost was $2946.61. This is a safety issue and should be addressed and repaired by Ford. Also had to rent a car for 3 days

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side front end of the hood was lower than normal. The vehicle was taken to the dealer, where it was confirmed that the failure was not due to a collision because all the bolts were in place. The dealer determined that the driver's side hood adjuster was missing, and the dealer installed a new hood adjuster on the driver's side of the vehicle; however, the hood remained unleveled. The contact stated that the passenger's side front end of the hood was in contact with the fender while there was a quarter inch gap between the driver's side front end of the hood and the trim. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.

The panoramic sunroof shade has lost its tension when opens. The roller may have broken its clip to hold since being plastic. When open it blockes from seeing from rear view mirror as it sags down. In short cant use sunroof as it poses a risk of view

The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, there was an abnormally loud sound coming the rear end of the vehicle. No warning light was illuminated. The contact returned to the residence and inspected underneath the vehicle and became aware that the right exhaust had detached. The vehicle was taken to a dealer where it was diagnosed and determined that right exhaust needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21B35 (Right-Hand Catalytic Converter and Right-Hand and Left-Hand Exhaust Flexible Pipe(s) Inspection); however, the VIN was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure but provided no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,416.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear axle horizontal mounting bolt, causing the rear driveshaft to disconnect. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V675000 (Power Train); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

After maintaining a speed, accelerating just a bit, the steering wheel vibrates until i increase the speed. Twice I have had it into the shop after I purchased it and the Ford dealership said there is nothing wrong. It cost me the 2nd time. There is a recall on a bolt on the rear axle on mine and a steering bolt on another 2020 vehicle. Another mechanic said it could be the transmition not working properly. It drives down the road good except when accelerating a little. It sometimes has a hard shift into drive or reverse. Thank You

My 2020 Ford Explorer has 63,853 miles on it. My power train started to hard shift up and down out of nowhere on Wednesday June 18, 2025. It was fine in the morning before work and on my way home after work it started to hard shift.

Ford Explorer has a panoramic roof cover that has a small plastic part that breaks and and creates a fold in the material - the window retracts but the material doesn't and fold down. This is a safety risk, because with the shade sagging down it blocks your view of the rear. According to others posting on online forums, a small plastic trim piece that is breaking and the cost to repair is around $1800. Repair shops has to pull the headliner and replace the fabric and new plastic bit. Apparently there is no way to make this repair without removing the entire sunroof window. What a design flaw!

I am filing a complaint regarding a safety issue with my 2020 Ford Explorer that was not properly addressed during a recall repair, leading to a dangerous situation. Vehicle Details Make: Ford Model: Explorer Year: 2020 Recall Repair Details In January 2024, I took my vehicle to Coconut Point Ford in Estero, FL, for a recall repair related to the rear axle horizontal mounting bolt, which was at risk of fracturing. The recall required the replacement of the subframe bushing and rear axle bolt to prevent driveshaft disconnection. Incident Description Recently, while driving under normal conditions, the bolt fractured, causing the differential to nearly detach from the vehicle. This failure could have resulted in a catastrophic accident. I am now facing a $6,000 repair bill for an issue that should have been resolved under the recall. Safety Risk The failure of the bolt and the near detachment of the differential posed a severe safety risk, as it could have led to a loss of control of the vehicle, especially at highway speeds. Dealership Response When I brought this to the attention of Coconut Point Ford, they stated that "bolts are not covered under the extended warranty." However, since this is a recall-related issue, I believe Ford is obligated to cover the repair costs. The service writer, Steve, has been helpful, but the resolution has been delayed. Additional Context I am aware of class action lawsuits against Ford regarding this defect, which allege that the recall fix does not fully address the issue and that the design is inherently flawed. Request I request that the NHTSA investigate this matter to ensure that Ford is held accountable for properly addressing this safety recall and to prevent similar incidents from occurring to other vehicle owners. Thank you for your attention to this serious safety concern.

Recently, my 2020 Ford Explorer showed a front passenger TSMP failure followed by the rear driver TSMP failure light about 3 weeks later. Within a day or two of the second TSMP light displaying, I had multiple codes lighting up my dash: 4WD fault, hill-start assist unavailable, service advance track, pre-collision assist unavailable, check manual, etc. I found my car was not accelerating every time I pressed the acceleration pedal, and it would stop maintaining my speed and appear to drift like power was lost for a couple to few seconds before resuming power. This caused me to move into a turn lane or make an unexpected turn off the road as I could not maintain speed in the midst of traffic. It was terrifying and dangerous to myself, my children and the vehicles moving around me. One reputable repair shop replaced the TSMP sensors; however, the codes for the other warning lights showed a communication error that only Ford could diagnose. Ford stated the AWD module failed, which meant the different systems were not in communication when I was driving which led to the loss of power that I experienced multiple times while driving to repair shops. Ford stated the AWD module needed to be replaced. It is unbelievable that I would have 2 TSMP sensors and an AWD module fail in less than 5 years of the vehicle being manufactured when I have never replaced any of those items in 7-8 years of owning other vehicles with similar components. I believe Ford has used inferior parts that they know will fail to drive their repair revenue, which is unethical and unsafe to consumers.

The contact owns a 2020 Ford Explorer. The contact had received notification of NHTSA Campaign Number: 23V675000 (Power Train) and the vehicle was taken to a local dealer where the recall was repair was performed; however, several months later while driving 50 MPH, the rear axle bolt split in half. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the rear axle bolt was faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was no longer under warranty. The manufacturer was notified of the failure. The approximate failure mileage was 118,000.

While slowing, between 30-25mph the transmission downshifts hard and the vehicle jerks. This just began happening. No alarms or errors present on the vehicle. Regularly serviced with no issues.

Front axle boot defective and leaks grease causing steering instability and possible powertrain failure. Dealer charged $475 to fix/replace the part. Upon further research on-line, it is apparent that thousands of 2020 Ford Explorers exhibit the same problem and the manufacturer should be fixing this problem free of charge.

Vehicle accelerates rapidly at low speeds when attempting to slightly accelerate in slow speed area such as in parking lots. Transmission chugs shifts hard when trying to maintain speeds below 50 MPH. Transmission was rebuilt by dealer under warranty but same problem still exists. Dangerous and happens often.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 25V159000 (Back Over Prevention); however, the vehicle experienced a failure with the back over prevention system. The contact stated that the image on the screen was occasionally blue, or the image was frozen. The contact had taken the vehicle back to the same dealer and was informed there would be a charge for a diagnostic test and the repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford Explorer. The contact stated while reversing out of the driveway and making a right turn, the vehicle felt like the front axle was locked in 4WD Mode. The contact stated that the failure recurred several times while reversing out of the driveway. The power train warning light was illuminated. The vehicle was taken to the dealer, where the failure was confirmed, and the dealer diagnosed that the front axle and the front axle boots needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,950.

The Abs failed and my car break system went out while on the highway with two small kids. Very dangerous

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds the transmission unexpected downshifted from a high gear to a low gear, and the vehicle lurched forward while attempting to decelerate. The TPMS warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.

When entering a roundabout, the vehicle failed to accelerate for a few moments. The vehicle then suddenly accelerated agressviely putting the occupants at risk for a collision with the oncoming traffic amd vehciles ahead of us, already in the roundabout.

THIS RECALL HAS BEEN REMEDIED AND THERE IS NOTHING WRONG WITH THE CAR. I NEED THIS RECALL MARKED TAKEN CARE OF SO THAT I CAN CONTINUE RENTING IT. PLEASE REMOVE THIS CARE OFF THE UNREPAIRED LIST ASAP!!!!!

On May 14, 2025, at approximately 72,000 miles, the vehicle began making a loud rumbling noise when put into gear and proceeding in forward or reverse. The rumbling\shaking would happen to a lesser degree if torque was maintained in the system and all turns were made while accelerating. The vehicle was immediately taken to the Ford Dealership. The transmission tech began to back up the vehicle, at which point the rumbling\shaking occurred and the tech stated that the rear differential (RDU) had failed. The vehicle was left at the Ford Dealership awaiting complete diagnosis. The vehicle was previously taken to the dealership on October 8, 2024, October 14, 2024, October 24, 2024, November 19, 2024, and December 16, 2024 to have the rumbling\jerking\slipping issues fixed and the complete drivetrain evaluated. On May 30, 3025, the owner was advised that the diagnosis was a failed rear differential and a failed transmission. As documented in NHTSA Safety Issue ID# 11655556, both front axles were just fully replaced replaced three times on October 2, 2024 (65,221 miles), October 16, 2024 (65,301 miles), and October 28, 2024 (65,597 miles) September to address issues with severe vibrations and rumbling which occurred when making turns and driving around curves. These severe vibrations and rumblings coupled with rough shifting and a hop\slip of the transmission when approaching 0 mph caused alarm and deep concern to the passengers in the car, so much so that they expressed fear for their safety as the vehicle shook and jerked. The axle replacement on October 28, 2024 included performing TSB 23-2174 to swap axle types completely by removing the Front Axle Disconnect Assembly. The rumbling\clunking\hopping\slipping persisted off and on after the replacement of the axles and transmission (TCM\PCM) reprogramming by the Ford Dealership. There were no warning lights or messages. The passengers were scared to ride in the car and the driver was nervous. Vehicle can be inspected.

Transmission harsh shifting and sometimes going into limp mode where vehicle will not accelerate even on the highway and at highway speeds- according to ford dealer their is no recall for this- vehicle has 64k miles but it’s a 2024 and apparently out of warranty- sometimes it will shift down to 1st gear at 55mph. No help from ford- dealership wants $180 just to diagnose problem.

This vehicle is equipped with a panoramic sun/moon roof which has a cover inside that retracts to keep the sunlight out. Something has failed in the mechanism that retracts the fabric cover and it is causing it to sag down and block the rear view mirror visibility. Ford Motor should issue a recall on this as it is a design flaw and a common failure point in these vehicles. This part can fail without warning, at any time and block the driver's view through the rear view mirror and cause a dangerous visibility issue to the rear of the vehicle.

While driving at highway speeds, my 2020 Ford Explorer ST began to hard-shift and hesitate between gears, resulting in a dangerous loss of power. The transmission would delay or fail to engage, making it difficult to accelerate or maintain speed, creating a serious safety risk for both myself and my wife while in traffic. After safely reaching home and placing the vehicle in park, the transmission completely failed. It would no longer engage Drive or Reverse and behaved as though it was in Neutral in all positions. No warning lights or error messages were displayed at any point before, during, or after the failure. The vehicle has only 85,000 miles, and the failure occurred just after the extended warranty expired. I have since learned that the 10R60 transmission in this vehicle has experienced similar issues in other Ford models, indicating a possible widespread defect. This failure could have caused a serious accident had it occurred at high speed or in heavy traffic.

The sunroof shade on the explorer just dropped blocking my rearview mirror view.

Loose trim in the exterior rear window came loose and flew towards another can the lucky avoided the metal trim

The hill assist malfunction warning followed by multiple malfunction warning failures started about a two weeks ago since being inspected at the dealer. Other warnings include pre-collision malfunction warning and advance track malfunction warning occurs then a wrench appears on the top left of display screen

Back up camera glitches and back up lights went out cause me to back into a tree at night

The vehicle’s transmission system has been malfunctioning exhi jerky, delayed, and unpredictable shifting behaviors, especially noticeable at speeds between approximately 27 an 30 mph and higher. At lower speeds, the jerking is less frequent, but as speed increases, the jerks become more severe and abrupt. These issues manifest during various driving conditions, including accelerating, decelerating, coming to a stop, and lane changes on highways and city roads. When the problem first occurred, the vehicle suddenly jolted in a manner that felt as if I had been rear-ended, causing a sharp, uncomfortable sensation akin to whiplash. The unexpected jerks cause the vehicle to surge or hesitate unpredictably, significantly affecting my ability to maintain smooth control. On multiple occasions, this behavior happened while I was slowing down at stop signs, red lights, or in traffic, with vehicles close behind me, increasing the risk of rear-end collisions. In one hazardous incident, while attempting to merge from the right lane to the outermost left lane in order to cross an intersection, the vehicle jerked suddenly and unexpectedly, nearly causing me to collide with multiple vehicles behind me. This loss of control was alarming and made it unsafe to continue driving in this condition. At the time of these transmission malfunctions, my children were passengers in the vehicle, which made the situation even more alarming due to the increased risk of injury to my family. To date, this transmission issue has been consistently reproducible during everyday driving but has not been formally inspected, diagnosed, or repaired by any dealership or independent mechanic. There have been no warning lights, messages, or dashboard indicators that signaled this problem prior to or during these events. The transmission system and related components are available for inspection upon request. Because of these unpredictable and unsafe transmission malfunctions, I am currently u

The rear hatch of my 2020 Ford Explorer does not open reliably. There is no manual release mechanism to open the hatch in case of failure. The only methods to open the hatch are via the button on the hatch itself, the button on the dashboard, or the key fob. When any of these are pressed, the hatch makes sounds as if it is trying to engage and open, but it does not actually open. Additionally, the vehicle dashboard displays an alert indicating that the hatch is open, even though it remains securely closed. This false alert is confusing and concerning. The problem is unpredictable and intermittent, sometimes allowing the hatch to open normally, but often failing without warning. This issue significantly limits access to the cargo area and poses a safety concern in situations where quick or emergency access to the hatch is needed. I had the vehicle inspected by a dealer regarding the hatch issue. They diagnosed the problem as a faulty hatch motor. The estimated cost to repair or replace the motor is approximately $1,300.00. Given the high cost, I am concerned about the safety and reliability of the vehicle, as well as the financial burden of any potential repairs. Because the rear hatch does not open reliably, I am forced to access the cargo area by crossing over the rear seats, which is inconvenient and unsafe, especially when carrying groceries or large items. Moreover, I am unable to access the spare tire in case of an emergency, which poses a serious safety risk.

Back up camera turns off out of nowhere while in use. We have to stop immediately and turn back and not always is there visibility through the rearview window. Has not been inspected, they wanted to charge me $200 just to look at it. Once it goes out after a while it states that backup camera not available and to contact the dealership on the screen.

Vehicle continuously shows a fault for Hill Start Assist, AWD Mode disabled, AdvanceTrac fault, Park Sensor, AWD Module Failure, ABS disabled. These faults started showing 13/04/25. While in traffic, driver was giving the throttle gas. While giving gas, driver lost power, and noticed a ticking noise as car was losing power in normal drive mode. Driver could have potentially been rear ended, pushed into traffic, and fear that the vehicle will eventually have a brake failure; or have the brakes lock up on the car while driving that could also lead to fatality, or bodily injuries of driver, or civilians. After making it to destination, driver parked for the night. The next day driver started car all faults were gone. Driver then trashed car to dealership to see what malfunction the car had and everything was fine. Fault later appeared, and driver lost power again. Driver then proceeds to a nearby Auto store where driver had a diagnostic of the car. The store associate then tells driver that the car had a faulty PCM. Driver also notes that the car was Purchased used with mileage reported at 29,000 miles. Driver now has 57k miles. Though car isn’t new. It isn’t old. Being that it is used, car is and was practically new. Driver feels a car with low mileage should not be malfunctioning given the status of its components.

Per Ford, the headlights are supposed to last the life of my vehicle. My drivers side headlight is now out. You can’t just change the bulb. You have the change the whole assembly which is $1500+. The extended warranty doesn’t cover it either. It’s a MAJOR safety issue and most people (like myself) can’t afford it out of pocket

Electronic brake booster has failed. Ford has issued a customer service bulletin to address however ended the program in 2022. This needs to be turned into a recall as it could easily lead to a fatality if not addressed and replaced. Speaking with ford they have done numerous replacements of these.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various highway speeds, the transmission experienced harsh downshifting from seventh to sixth gear. During the failure, the vehicle was shaking and vibrating abnormally, and decelerated unintendedly. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 35,000.

Sunroof cover no longer fully retracts causing the fabric to hang and block rear visibility.

The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed and decelerated significantly while the RPMs increased. The contact stated that the incident was frightening for both the contact and her children who were also inside the vehicle. The contact stated that the check engine warning light was illuminated, and the message "Power Train Malfunction - Reduced Power" was displayed. The contact was able to pull over to the side of the road in a construction zone. The contact stated that upon turning the gear shifter knob to park(P), the vehicle failed to shift to park(P), and the parking brake automatically engaged. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 93,000.

As I was driving down the road I heard a pop and a loud grinding sound. I pulled over to check and was immediately stuck in park (in a turning lane on rt1 with a 4yr old and a 8 month old) even though the car was still in drive. The gear shifter would not come out of park no matter what you shifted to, they just flashed. I got the vehicle towed to a shop because I couldn't get ahold of anyone at the dealer. After describing to them what happened and a little research on their end, they discovered that this matched a recall that ford had already released in 2023 for the plant and year model that my car is. The recal number is 23S05. The warning light states that "park not available" even though it's stuck in park. Unsure why it didn't include my vehicle in the recall but being that im having the same problem as this recall, it should be included. Everything in the recall letter matched what had happened to my vehicle.

THE SUNSHADE IS FALLING AND I CANT SEE OUT THE REAR OF THE VEHICLE. DURING REVERSING THE VEHICLE AND TRYING TO CHANGE LANES WHEN LOOKING BEHIND ME I CANT SEE ANYTHING WITH IT FALLING DOWN. IT HAS BEEN CONFIRMED BY A DEALER THAT WASNT FORD. NO WARNING LAMPS MY KIDS TOLD ME ABOUT IT AFTER WE WENT THROUGHT THE CARWASH WHEN I HAD IT OPEN FOR THEM TO WATCH THE COLORED SOAP. I CLOSED IT AND DROVE AWAY AND THEY SAID IT WAS FALLING IN ON THEM

My 2020 Ford Explorer required a transmission replacement just after 100,000 miles. The service department that handled the repair informed me that the issue with my vehicle’s transmission matches the same issue affecting 2021 and newer Ford Explorer models — models which, I understand, have been recalled due to this known transmission defect. Despite this, my vehicle—just one model year earlier—was not included in the recall, and I was required to cover the full cost of the transmission replacement. This is frustrating and concerning, as it indicates the issue may extend beyond the currently recalled model years. To make matters worse, about a month after the replacement, I had to return to the dealership because the transmission required an update that had not been performed. As a loyal Ford customer, I’m disappointed that I’ve had to endure these issues — both with a known transmission defect and with the quality of the repair — at my own expense. Ford Motor Company cannot cover the repairs due to it not being included in the recalled vehicles, even though the issue is the same.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, several DTC were displayed. The contact stated that the messages “Service 4WD”, “Service Advancetrac”, “Cruise Control not Available”, “Collision Alert”, and “Traction Control” were displayed. The vehicle was not yet diagnosed. The contact stated that several months ago the vehicle was repaired for the same failures. The contact stated that the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 80,000.

Sunroof is sagging and blocking rear window/rearview mirror. Hazard for visibility and could possibly fall during driving.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle started jerking while depressing the accelerator pedal, with the check engine warning light illuminated. The contact stated that the lights on the electronic gear shifter were flashing, causing the contact to pull over and restart the vehicle. The contact stated that during the most recent failure, the vehicle failed to accelerate, and the contact was left stranded on the road. Due to failure, the vehicle was towed to a dealer and was diagnosed with transmission failure. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 75,000.

I am upset that the led headlamps on my vehicle are not covered. LED lights are meant to have long lives, well beyond my 4 year old SUV. My complaint is that either Ford or the manufacturer of the headlamp should warranty their product to a standard of every other LED product sold. Thank you.

Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.

The transmission, when slowing down from 3rd to 2nd gear is shifting really hard and jerking. I haven't noticed this when it upshifts, only downshifting. There are times when backing up it will also act like the brake isn't completely off. It will jerk and scoot until you put it in park and let it set for a minute and then start backing up again.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

While driving the car made a grinding noise and experienced a brief loss of power. We were in two lanes of traffic, traveling at 65 MPH on an incline with a tractor trailer behind us. Then when reaching destination the car would not engage in park, but continued to roll. We were visiting our grandchildren’s house and they come out to greet us and my husband was getting out of the car as the car was still rolling. We drove the car to our Ford dealership and the manager drove the car and also experienced the car’s inability to engage in PARK. The Ford dealership inspected the vehicle.

* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle was making an abnormal screeching sound underneath the floorboards. The contact stated while slowing down the vehicle stalled. The contact stated there was no warning light illuminated, and the vehicle could to be restarted. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred two more times. The contact stated that the last failure of the transmission had occurred several weeks ago. The vehicle was taken to the same dealer. The vehicle was diagnosed, and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 147,000.

I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vision to be impaired by the hood. I safely maneuvered to the shoulder of the roadway and was able to pull the hood down. Following the incident, I was unable to drive my vehicle due to the windshield damage. I have since contacted my insurance agency and filed a claim for the damages. I have had the windshield replaced, totaling $886.85. I have an appointment with my local body shop for damages to the hood.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission failed to operate as designed, and the vehicle started losing motive power. The contact stated that the vehicle returned to normal functionality afterwards. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission oil cooler had failed and was leaking transmission fluid. The vehicle was not repaired. The vehicle was taken to a local dealer where it was diagnosed and confirmed that the transmission oil cooler had failed. The vehicle was pending repair. The contact stated that recently, while the vehicle was parked, there were oil stains found on the ground. The vehicle was not repaired after the most recent failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The contact related the failure to the Manufacturer Recall Number: 20B34. The failure mileage was approximately 68,000.

The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 70 MPH, the contact depressed the button to open the moonroof, and the cloth material covering the moonroof detached. The contact's daughter was sitting in the second row in the middle seat and alerted the contact to the failure. No warning lights were illuminated. The contact stated that hanging cloth covers over the rear-view mirror was obstructing his view. The vehicle was not taken to a dealer. There was no cause for the failure found. The vehicle was not repaired due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown.

Ford Customer Service Case: [XXX] The transmission presented multiple problems, and eventually completed failed. Hard shifting, failing to engage properly, jerking and jolting in gear. Failure to shift to Park after stopping. Failing to shift gears up or down while driving. Loss of propulsion all together after stopping at lights or stop-signs. This put our family at risk, losing power in traffic. No warning lamps presented until the failure happened. The vehicle was towed to the dealership, and transmission failure was confirmed. The dealership did supply an estimate for transmission replacement ($6300). The vehicle is currently available for inspection, and has not yet been repaired. The interesting thing is that all of these symptoms seem to be extremely common for this exact model based on research. Multiple TSBs were issued in relation to the same model and transmission, but no repairs were ever made or suggested for this particular vehicle. It appears there may have been a recall for other 2020 Explorer STs, but somehow this particular one was excluded from the list, but manifested the exact same transmission failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The sunroof screen blocks the rear window view due to sagging. The Ford Explorer has a common issue in which the fabric retractor spring fails causing the sunroof shade to not retract. Once engaged it blocks the rear window view. Additional since it won't retract, it continues to sage due to lack of tension. This will eventually block the rear window.

Panoramic sunroof shade came off track causing it to sag.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 15 MPH, the vehicle jolted and failed to shift into gear as intended while the gear lever was used. No warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.

Currently have my vehicle in for a recall notice and mentioned to the Ford service staff that the transmission makes a jerking motion when engaged in a low gear but no warning lights are lit up. Technician states I need an entire new transmission and my vehicle is just barely out of the powertrain warranty. Ford refuses to replace transmission on their dime because its out of warranty. However, I've researched and found multiple complaints of people experiencing the same problem that just barely out of warranty their Ford transmissions are failing and need complete replacement too. Why is this not a recall issue with Ford!? My issue could create a safety issue if it completely failed without warning while I was driving. A car transmission typically lasts between 100,000 to 200,000 miles, or approximately 7 to 10 years for most drivers, yet mine is only 5 years old and 65,000 miles when it failed.

See attached document for complaint

The cloth cover for the panoramic sun roof came off the tracks. Now when you retract the cover, it all comes down into the cabin seriously blocking drivers visibility to the back. I am unable to get the cloth cover back into the track mechanism.

At 84000 miles, just roughly 6k after my "extended warranty" expires ford says my transmission needs to be replaced. I had an issue with my transmission September 07, 2023, they looked at it verified it was slipping and the fluid was dirty but did nothing to replace it at that time acting like that was normal. Ok. It would have and should be covered under the warranty I paid for, they took advantage of me because I'm a women. I have the paperwork from that and I would like someone to reach out to me personally. On top of that there is a recall on other 2020 ford explorer with the exact same engine and transmission as mine. At 84000 miles I should not be looking at replacing a 10,000$ transmission! Especially when they should have fixed it the first time.

Powertrain malfunction/reduced power came on when I came home from work as I pulled in my driveway. The check engine light comes on and off for the past week or two prior to the powertrain malfunction.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 30 MPH, the transmission unexpectedly downshifted and the vehicle lost motive power while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the failure was linked to Technical Service Bulletin: 20 – 2305. The contact was informed that the A-clutch and transmission front support needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.

I was involved in an accident. I was traveling through a green light and a car was coming towards my driver side, they failed to yield. I attempted to accelerate and my transmission slipped prior to impact. I have tried to address this concern with Ford in the past and have reported the vehicle jerks on acceleration and when slowing down. You can feel the transmission slip when it is attempting to go from gear to gear.

When driving the vehicle felt sluggish and the 4wd fault came on, on the dashboard. Decided to take it to the dealer and they inspected it and stated the front differential actuator needs to be replaced. It's a component that is electrical and it turns on the four wheel drive and turns it off when not needed. This should be covered by ford since it's a manufacturing error for putting faulty components to control the AWD.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH, the sunroof fractured without impact. Additionally, the fractured glass fell onto the contact and all over the interior of the vehicle. The contact sustained cuts from the fractured glass. The contact had not received medical treatment. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.

Sun Shade: Sunroof shade guide has lost the bolt securing it to the shade, will need bolt to re-secure. When retracted back sunroof Sun Shade sags, blocking rearview window. Causes driver to be unable to see out back window. No warning lamps. Problem has been inspected by ford dealership. According to ford the bolt that secures the Sun Shade to the sunroof has come out.

When accelerating to enter the highway the car loses forward momentum and emits a loud grinding sound from the console area from the transmission

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 65 MPH and driving over a slight deformation in the road surface, the vehicle was swaying to the left and right with the Electronic Stability Control warning light illuminated. The contact slowed down and regained control of the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts) which linked a failure with NHTSA Campaign Number: 24V493000 (Steering) in the summary; however, the failures were unrelated. The manufacturer was not informed of the failure. The failure mileage was approximately 118,000.

The contact owns a 2020 Ford Explorer. The contact's husband stated while driving 60 MPH, the brake pedal was depressed, and the vehicle failed to respond. The Forward Collision Avoidance Automatic Emergency Braking warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a possible sensor failure or transmission failure. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,000.

I have 68,000 miles on car and car suddenly started making a thumping sound and jerking when braking. Slip also when driving at low speeds. The Dealership says it needs a new Transmission. I have searched online and found this is a common problem for this year and model.

The wiring is faulty. We have had electrical issues since buying this vehicle. The car is not old- I turned my car on put it into reverse and all these lights popped up saying there’s electrical issues and it can’t work and the brakes legitimately did not work. We almost went into traffic from a business with no ability to break. For a 4-5 year old car this should not even be a thing I feel like. And it should not be having this serious electrical issues. Everything electrical in the car is not working and the fuses are fine according to the mechanic. Si we are going down the list of issues that could be an issue. But he is saying the wiring could just be faulty. Which is scary because it almost cost me and my oldest child our lives.

The vehicle was driven to the destination and then turned off. Upon turning the vehicle back on and attempting to drive it, the vehicle vibrated and shuttered violently at times. The vehicle was looked over on-site before being driven to a mechanic for any loose parts or debris in the fender wells. The vehicle was able to be driven slowly to mechanic and only wide turns could be made or it would shudder and vibrate. After inspecting the vehicle, the mechanic stated that the front axles needed to be replaced and this would solve the issue. Approval for the front axle replacements to be completed was given to the mechanic and the soul was completed. However, the vehicle continued to vibrate and shudder in forward and reverse gears, especially when turning. The mechanic suggested to go to the dealership to get it checked out and reset/reprogram the PCM. The vehicle was taken to the dealer who looked it over and checked for a rear axle bolt failure and then sent it back to the original mechanic to swap the axles as they are unsure if the correct parts were installed. The original mechanic contacted the Ford dealership and ordered the front axles again and installed them. The problem persisted. The mechanic then attempted the completion of the TSB 23-2174 to see if that would help solve the problem. The vehicle was then driven to the dealership to have the PCM reprogrammed and the work completed by the mechanic reviewed. After leaving the vehicle at the dealership for several weeks and having the work completed, the problem persists. However, since this problem started, the transmission or drive train now slips or hips when coming to a stop right at 0mph. It also pops and jumps when taking off in the lower gears.the drive train behaves erratically and feels like something is loose or slipping or of place. The rough shifting and hop when stopping causes concern about the vehicle not stopping or shifting out of gear or into the strong gear or something is coming loose

Low beam projector bulb prematurely fails. Replaced under warranty and failed again. Due to dynamic bending feature dealer recommended replacing entire assembly at a cost of $1500. High beam and dynamic bending works, just low beam out of service. Seems like a less costly option to replace LED bulb. Online research lead to other owners reporting similar failures and replacement cost. Some owners replaced control module which fixed the issue, so it is possible that this is controller fault. But a non-working headlight is a safety issue as well as traffic violation. Is this an issue for this agency?

We received a recall stating that one or more of our seat restraint fasteners may have been improperly secured which may not effectively restrain an occupant during a crash, increasing the risk of injury. However, there are no parts or fix available.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was leaking oil near the front wheels. Additionally, the vehicle was shaking while driving at various speeds. The contact stated that the rear seat belts failed to secure the passengers. The vehicle was taken to a certified mechanic, who diagnosed the vehicle and determined that the right and left bearings were leaking oil and needed to be replaced. The vehicle was not repaired. The dealer was contacted and confirmed that there were no additional recalls on the VIN. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Fuel does not pump in correctly and causes spit back. The car has been taken into ford numerous times without a solution & parts have been replaced. The problem still exists. This causes gas to leak at the gas station as it doesn’t flow fast into the tank even on the lowest flow possible. You are also unable to move the nozzles around, in or out to make it work.

Door handle chrome plating is peeling off. Finger cut when opening the car door. Chrome tips on window buttons had already been recalled for the same reason, but the door handles were not included in this recall. Attached picture of finger was 7 days later.

The panoramic roof fabric has become unhinged from the track and caused a visibility issue for my rear view mirror.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

We had an issue where the abs light came on going down the road. If you applied the brakes the dash would say release parking brakes and then the vehicle did not want to stop when I actually needed too.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle felt misaligned and made an abnormal rubbing sound. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the dealer recommended the transmission be replaced. The manufacturer was notified of the failure and covered the transmission replacement. The dealer replaced the transmission. The contact stated that the failure persisted. The vehicle was taken back to the dealer, where it was test-driven, and the failure was duplicated; however, the dealer could not determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact related to the failure of Ford Campaign Number: 24N01. The manufacturer was contacted, but no further assistance was provided. The failure mileage was unknown.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked and jolted before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module. The contact was informed that the TCM needed to be updated. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

The sun roof cover has come lose blocking the rear view

The car leaks water into the cabin on the front passenger side from the HVAC system. This has been a consistent issue and has not been resolved by Ford. The car has no sunroof and the water drips from behind the glovebox. It is enough water to make a large puddle in the front passenger side foot space.

The contact owns a 2020 Ford Explorer. The contact stated that while the vehicle was stopped at a traffic light, the accelerator pedal was depressed, and the vehicle jerked with the transmission warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 56,000.

The sunroof liner began sagging when opened. It was inspected and repaired. The repairs were out of pocket at Auto Nation Frisco. We have owned the vehicle for 4 years and hardly use the sunroof. We had no other problems with the sunroof.

The contact owns a 2020 Ford Explorer. The contact stated the center display screen failed to turn on upon starting the vehicle. The rear air conditioner, backup camera, and heater failed to be operational due to the failure. There were no warning lights illuminated. The vehicle was taken to the local dealer, who replaced the camera under NHTSA Campaign Number: 23V342000 (Back Over Prevention). The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and confirmed the recall repair and that the screen was not covered. The failure mileage was approximately 55,000.

The sunroof fabric covering the glass sags down and does not work properly. This is a known issue on 2020+ Ford Explorers with the sunroof option. The sag blocks visibility out the rearview mirror and causes a distraction to drivers.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the vehicle had started to vibrate abnormally. The contact stated there was no warning light illuminated. The contact later noticed that oil had leaked onto the driveway from the rear driver's side wheel well. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the subframe bushing had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V675000 (Power Train). The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall and referred the contact to the NHTSA Hotline. The failure mileage was approximately 84,000.

The contact owns a 2020 Ford Explorer. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the engine. The contact stated that the failure recurred increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the left and right catalytic converters were fractured. The dealer was then notified of the failure and informed the contact that only the left catalytic converter replacement was covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 92,000.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was previously repaired under Customer Satisfaction Program: 22N17 (Power Window Switch Chrome Tip Replacement); however, the failure occurred with the driver's and passenger's side door handles. The contact stated that the chrome paint on the driver's and passenger's side door handles had peeled, exposing a sharp edge that cut the contact’s hand while opening the front driver's side door. The vehicle was taken to the dealer for routine maintenance, and the contact was informed that the driver's and passenger's side door handles were not covered by Customer Satisfaction Program: 22N17 (Power Window Switch Chrome Tip Replacement). The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 40,302.

Transmission randomly shifts from gear to gear. Dealer says must replace transmission. Only 58k miles

Sunshade for the sunroof is starting to sag/come off track

At 56000 miles and 5 years 40 days, the transmission started downshifting roughly from 8 to 7. Apparently this is a common issue with the explorers. Ford extended the warranty to 5 years or 60000 miles, so by driving the car conservatively and not beating on it we inadvertently helped the transmission survive a little over a month past its warranty length. The transmission degraded towards complete failure quickly making it nearly impossible to get it to the repair facility safely.03

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 30 MPH and attempting to decelerate, the vehicle independently jolted before downshifting into the 1st gear while the accelerator pedal was being depressed. No warning light was illuminated. The vehicle was taken to several local service shops; however, the vehicle was later taken to a local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.

Nearly all loss of engine power while driving on on a highway. Ford states these are the necessary repairs. The mechanic supervisor Verbally told me told me possible Engine coolant in cylinders 2 and 3. I requested photos, however none have been provided. I have not approved repairs due to the costs. Total Estimate for repairs is over $15000.00 Ford ecoboost engines have had a lot of recalls, for these same issues on other model Ford engines except the 2.3 liter 2020 Ford Explorer. (Rapid Coolant loss and leaking into the combustion chamber) causing the engine block to damaged. However, no recalls yet on the 2020 Ford Explorer. Cause REPLACE LONGBLOCK DUE TO INTERNAL FAILURE Correction REPLACE ENGINE AND ALL ONE TIME USE PARTS Estimate $ 11,534.51 EITHER PCM, HARNESS OR SENSOR BAD HEATER CIRCUIT OXYGEN SENSOR BANK 1 SENSOR 2 Correction REPLACE O2 SENSOR BROKEN EXHAUST PRESSURE SENSOR Correction REPLACE SENSOR Concern Critical Check Engine Light Is On And Running Rough Cause REPLACE SPARK PLUGS AND RECHECK Correction REPLACE SPARK PLUGS AND RECHECK Approved $ 605.56 Total estimate $ 15,863.61 Manufacturer Recall Issued Recall 23S23 Inoperative Rear 360 Degree Camera With A Blue Screen Imported From Oxlo On 12/18/2024 06:52 Approved No Charge I have not authorized repairs due to the high costs, and lack of guarantee of repair. Plus I'm still making monthly payments for another 15 months. Ford has not acknowledged cylinder manufacturing defects to engine block on the 2020 Ford Explorer. I'm at a loss.

Getting random notifications on my dashboard to “Check Headlamp System” however I’m not seeing no any problems. I’m no mechanic by any stretch but from my perspective, the headlights work just fine. I have searched online for similar owner complaints and have found numerous forum posts from other ford explorer platinum owners. All of them stating they have taken it to the dealership. The common factor amongst all of them is that the dealer (bottom line up front) could not find the problem despite their numerous attempts to diagnose. Some dealers have gone as far as to suggest total replacement of the headlight module, which is a very costly part. Majority of customers after replacing it are stating it did not solve the problem. I do not want to fall into the same rabbit hole of buying parts I don’t need, only to end up in the same situation I’m in now. I’ve had this problem back in July of 2024. The problem went away for a bit and then suddenly reappeared today, 25 March 2025.

The contact owns a 2020 Ford Explorer. The contact stated that on several occasions while driving at various speeds, the vehicle bucked forward and failed to drive as intended. The contact stated that there was no warning light illuminated during the failure. The vehicle was taken to the dealer twice to be diagnosed. The contact was informed that the transfer case and rear seal leak needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 99,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? - driveline, brakes, acceleration, and steering. Ford and 2 dealerships now refuse to take my complaints seriously even though I’m willing to pay diagnosis fees for them too try to figure out what the issue is. Yes available. How was your safety or the safety risk? - delay and at times complete lack of braking and acceleration, being unable to steer, accelerating when braking and vehicle moving when in park. The vehicle shakes, wobbles, vibrates and chimys. Vehicle warning lights have flashed only to be gone in 2 seconds. Has the problem been reproduced or confirmed by a dealer? Yes and no. Initially many parts in the driveline including the transfer case was replaced. The vehicle went into the dealership multiple times because the symptoms kept returning. However, now the same dealership refuses to take the vehicle back because they couldn’t figure out what the issue was and now the second dealership is trying to push back and even accepting my money to take a look at the vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The manufacturer including ford engineers. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The warning lights seem to appear and then disappear as quickly as they show up. I have tried to log some of them, but sometimes I do not get to see it in time as when starting the car I’m closing my door and out putting my seat belt on. There have been multiple cars for this vehicle, including customer satisfaction programs. The most recent one a steering torque sensor failure posted on the NHTSA site as well as Ford. However on Ford’s website, it is being misrepresented as a loose seatbelt (see attachment). I don’t believe they are being transparent. There are recalls that I believe are excluding VINs purposefully.

The button to adjust rear view side mirrors malfunctioned. The side mirrors no longer adjust or respond to the button.

AWD Module Fault: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was parked, the contact discovered that the rear hatch had failed to open. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 30 MPH, the vehicle lost motive power and stalled. An abnormal sound was coming from the engine. No warning light was illuminated. The contact was able to pull over to the side of the road where the vehicle failed to restart. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the front passenger’s side axle had detached, and the engine had failed. The vehicle was not repaired. The contact was provided NHTSA Campaign Number: 20V788000 (Engine). The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

2020 Ford Explorer ST my panoramic sun blind is off track It is blocking rear view.

Headlight designed to last lifetime of vehicle failed after five years. Ford has designed so you can’t replace the bulbs for around 100 bucks but have to replace entire units for 1500 dollars apiece. Had issues before where it was off and on and they told me they couldn’t replace it unless it was off at time of inspection.

The car has 66,311 miles and both catalytic converters are cracked and leaking exhaust into the passenger compartment. The down pipe flex joint on the passenger side is leaking and the one on the driver’s side is deteriorating. Car is currently at the dealership being evaluated. This appears to be a known problem with the 3.0 Ford Explorer in the model years 2020-2022 but no recall has been issued. The problem has been identified by both the dealership and an independent transmission repair shop. There has been no warning lights just strong exhaust smell in passenger compartment when idling at stop signs or lights.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 30 MPH, the power train warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the AWD module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 43,000.

Transmission had been slipping on and off for a long long time. Finally started slipping multiple times in a mile. Transmission needed replaced

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009.

Hard shifting up and down through the transmission shifting sequence. Multiple clutch friction codes and powertrain warnings from Ford service advisor on 3/10/25. Check engine light on. Vehicle mileage 58,735 under warranty but no communication from Ford Motor Company until we brought the vehicle to a dealership. 5-6 week projected repair process at this time. TSB’s on the 10R80 and 10R80 MHT transmissions reported back through 2020 MY. Claim started with Ford Motor Company 3/10/25 and claim number assigned due to mileage of vehicle under the 60,000 mile warranty termination point.

Hard Downshifting and Jerking. Valve body replaced 10/2024 for the same issue. Complaint filed at that time as well.

Vehicle came into our shop with the charging system fault light on. Upon checking for codes BCM battery code B11D9:09:0A was present. During diagnosis the technician found that the battery cable was rubbing against the floorboard of the vehicle causing arching/welding of the positive battery against the floorboard of the vehicle leaving visible damage to the vehicle.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted and the vehicle jerked with the check engine warning light illuminated. The vehicle was able to be restarted. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 101,400.

Approximately 2-3 weeks ago (around time car hit 100,000 miles), I began noticing hard downshifts when my car was slowing down between 30-20 mph. It felt as if I was being rear ended every time I came to a stop, with a very forceful physical jerking sensation. I had my husband drive it to confirm I wasn't being paranoid, then had my dad drive it (who has been a mechanic for 40+ years) to get his thoughts. He determined likely a transmission issue and recommended I take it to my local Ford Service Center. Ford confirmed I had a P2704 code and recommended a full replacement of my transmission. I took it to an independent transmission center who confirmed the diagnosis (test drove to confirm hard shifts between 8-7 and occasionally 4-5), but did state the transmission could be rebuilt or repaired instead of fully replaced. On 3-4 occasions, I was attempting to accelerate but the car would not go forward, this occurred while trying to merge onto an interstate/parkway. Additionally, once, when I had my foot off both the gas and brake pedals (coasting), the engine aggressively accelerated on its own and I was in stop and go city traffic, which was terrifying. No lights ever came on the dashboard and no warnings were sent to my FordPass app. There has been a TSB issued (23-2250). I have 2 small children (ages [XXX]) in car seats and I am afraid to drive them around in my car. Thankfully, I have found someone to fix the issue, but it seems it's a very common problem with the 10R60 transmissions from 2020-2022 based on forums and speaking to mechanics. We have been a Ford Family since the 1970s, but this experience has made me never want to buy another one. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission downshifts very harsh every downshift. Took to dealer said transmission is out after 100,000. Transmission did go out on the way home from dealership service.

Transmission failed while traveling on highway. Causing loss of ability to maintain speed or accelerate while in traffic.vehiclw has approximately 82,000 miles. Dealer only reported dark colored fluid as reason to need replacement. No actual cause given.

The fabric on the sunroof fails out when opened and blocks view.

-2020 Ford Explorer -Panoramic Sunroof Shade. -Sunroof shade sagging, blocking view from rear view mirror while driving. -Problem is reproduced every time I attempt to open/retract the shade. This is a recurrent problem with many 2020 Explorer owners. -Awaiting appointment with dealer for inspection. -No warnings prior to failure of shade retraction mechanism. Problem began 2-3 months ago.

In May 2023 the passenger side headlight stopped working. For a few months it would intermittently work then go out. Then we had both headlights stop working. Took it to Ford dealership and they said it was just the passenger side headlight. Since it was LED they had to replace the entire assembly for at total with labor of $2,182.54. Now today Feb. 2025 the driver side LED headlight stopped working. Same issues as before with the same symptoms leading up to the light stop working. Took it to my local repair shop and they will need to replace the entire headlight for around $2,400. I am upset because of the safety issues with these headlights and the cost! Also, reading online there seems to be a lot of people with the same problems on these 2020 Ford Explorers.

Panoramic sunroof shade began sagging over night and now can fall and block view of rear view mirror out of the back of vehicle.

Sunshade does not retract and sags in the cabin of the vehicle

Front headlight low beam. Light randomly turn off. Yes No Alert on dashboard to check manual which provides no information. Internet search reveals this is a very pervasive issue with this vehicles and there should be a recall by ford.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for a routine oil change. While driving at 35 MPH, the vehicle began to make an abnormal knocking and squealing sound. The vehicle began to jerk. The driver turned off the vehicle. There were no warning lights illuminated. The contact stated that the failure was like the failure listed in NHTSA Campaign Number: 23V597000 (Engine and Engine Cooling). The vehicle was towed to the residence. The mechanic determined that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that the engine, turbo, and battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 94,000.

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was stationary, another vehicle collided with the passenger side of the vehicle and hit the rim. The wrench, the four-wheel drive, the brake, and the hillside warning lights illuminated after the crash. The vehicle was driven to the dealer. The vehicle was repaired for an axel that needed to be replaced, the module PMI was replaced, a revised part for the four-wheel drive shaft was replaced, and a module switch was replaced. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 61,800.

Electrical shorting caused the transmission to improperly shift stalling the vehicle on a highway

The contact owns a 2020 Ford Explorer. The contact stated that during cold weather conditions, the front driver’s and passenger’s side door latches failed to unlock to allow the doors to be opened. In addition, the contact was using the rear passenger’s side door to exit the vehicle safely. The vehicle was taken to a local dealer and both door latching cable assemblies were replaced; however, the failure reoccurred. The vehicle was taken back to the same local dealer where it was diagnosed that front door latching cable assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 67,000.

Sun/Panoramic roof cloth sags if the clips that hold it in place break as they are very brittle. Happened multiple times already. Rear visibility is blocked due to it and cannot use the rear view mirror.

The car pulls on the left when driving. And ticking noise

When my truck is decreasing speed/on the downshift, there is a very hard jerk. I took it to my local Ford dealer and was told there’s an issue with my transmission.

The contact owns a 2020 Ford Explorer. The contact stated while driving at 65 MPH with the cruise control engaged, the vehicle occasionally exceeded 85 MPH and accelerated independently. No warning light was illuminated. The vehicle was not taken to be diagnosed. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 72,000.

1. Component: AWD system – Front Axle Disconnect Actuator / Intermediate Shaft • Failure Type: AWD system failed, preventing power transfer to front wheels • Availability for Inspection: Yes, diagnosed and confirmed by Zeigler Lincoln Ford 2. On Thursday, [XXX], while driving in a snowstorm with my two children, my 2020 Ford Explorer AWD system failed completely, leaving us stranded on an icy hill with no traction or ability to move. • My vehicle lost all AWD functionality, causing it to become immobilized on an active roadway in hazardous conditions. • We were trapped between two semi-trucks that were also stuck, creating a high-risk situation where a collision or multi-vehicle pileup could have occurred. • With freezing temperatures and no way to move, we were at risk of hypothermia while waiting for a tow truck. This was not an isolated issue. Ford acknowledges this AWD system defect under TSB 23-2174, meaning this failure can happen to any driver under similar conditions, creating a major safety hazard. 3. Yes. The issue was diagnosed and confirmed by Zeigler Lincoln Ford, who determined it was covered under TSB 23-2174. • Ford has officially acknowledged this defect but has not issued a recall. 4. Yes. The vehicle was inspected by Zeigler Lincoln Ford, and the AWD failure was confirmed as a front axle disconnect actuator/intermediate shaft defect. • Ford issued TSB 23-2174 to address the defect, proving that this is a known issue. • However, instead of issuing a recall, Ford is making owners pay for repairs out of pocket, despite the serious safety risk. 5. Yes. Prior to the AWD failure, I received a wrench icon warning (Powertrain Malfunction Indicator) on my dashboard. • Error codes C0631 and C0633 were later retrieved by the dealership, confirming AWD disconnect failure. • I had experienced intermittent AWD traction loss in winter conditions, but the system failed completely during the snowstorm incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The sunroof fabric fails to retract. When opening the sunroof, the fabric sags and blocks vision in the rearview mirror. I’m overseas active duty military and have not had it inspected. No warning lights are displayed.

Transmission jerked in and out of low gears, causing very harsh shifting and lack of acceleration. Service shop at dealership found metal shaving in the transmission and replaced the whole thing. Vehicle only had 50k miles on it.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the interior sunroof shade cloth sagged down causing an obstruction of the rear window for the driver. The contact stated that the failure was due to a failed clip to the sunroof panel roller. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 78,000.

Is making a noise and I have 2 incomplete recalls

When downshifting from 7th to 6th gear it jerks hard and fluid and everything seems ok

Check headlamp system see Manuel error message keeps coming up after replacing lighting modules. Led lights are working fine, but error keeps coming up. Dealership wants to keep replacing entire module which is around 2 grand per headlight. Replaced both modules and lights worked fine for about 24 hours before error message returns.

Passenger low beam light is out. It is dangerous to drive at night. Confirmed by dealer. Component has not been inspected. The message center on the front dashboard said check headlamp system refer to owners manual. Owners manual tells you nothing.

The tire pressure system for all four tires has completely went out on the monitoring system. It originally started where it was only on one tire then it happened to two then the final monitor keeps going in and out.

The contact owns a 2020 Ford Explorer. The contact stated that while idling at a stop light or while the vehicle was parked, the vehicle was shaking abnormally. The check engine warning light was illuminated. The failure was intermittent at first but became a constant failure. The vehicle was taken to the dealer who diagnosed that the variable camshaft timing (VCT) system had failed and needed to be replaced. The failure was linked to an unknown Customer Satisfaction Program; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

I have recently have experienced engine failure with the 2020 Ford Explorer 2.3 ecoboost engine. I was driving on a 4 lane highway, specifically on a bridge, and I experienced loss of power and acceleration. At that time, the engine light came on. I managed to get home, with the vehicle seemed as if in limp mode. I had my vehicle towed to the Ford Dealer ship. The service manager stated that they believe it is complete engine failure. He believes the failure is in the cylinder walls which is due to coolant intrusion in cylinders 2 and 3. His suggestion is to change the "long block" at the costs of $12,284,51. Also, he expressed a concern with the transmission. It might be an issue with the computer, or wire harness. Which would be $1091.81. Plus, a couple sensors, spark plugs. In all The total repair costs are $16,904.16. I owe about $9,500. Prior to this, in 2022 the Turbo went out. It was replaced under the warranty at that time. This was at 90,000 miles. After doing some online research. There has also been a class-action lawsuit involving the 1.5L, 1.6L, and 2.0L EcoBoost engines. Owners of these engines reported issues such as coolant leaks leading to engine overheating and, in some cases, engine failure. The lawsuit claims that Ford was aware of these defects but did not take adequate steps to address them. There are some fantastic videos on youtube that explains and illustrates the reasons for the manufacture defect and engine failure. [XXX] I am a high mileage driver of highways and interstates. I understand that vehicles will have normal wear & tear. I now have 190,000 miles and no longer under warranty. However, based on my investigation, and other similar complaints about the 2020 Explorer with the same or similar issues, I believe there could be a defect with the Cylinder head just like the other ecoboost engines. Other ford explorer owners will likely experience the same as the add miles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Explorer. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled. The contact stated that the engine coolant overheat warning light was illuminated. The vehicle was restarted, and the contact pulled over. The contact then continued driving at 10 MPH. The vehicle was taken to the dealer and was diagnosed with coolant sensor failure. The contact was informed that the coolant sensor needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 93,000.

On [XXX], with the wife and 3 grandkids in the car, as we made a left turn and were picking up speed suddenly the car downshifted to first gear. This jerked the whole car whipping the necks of everybody in the car and drastically slowed the car. Fortunately, the guy behind me did not rear end me, but almost. This scared us all. The car recovered and we proceeded the 15 miles home but several times the transmission seemed to have trouble finding the right gear. There were no lights or warnings on the dash. My wife said she would not drive the car any more. We parked the car until Monday, January 6. I drove the car to Tracey Langston Ford in Springfield and they have said I need a new transmission. This is a $6,700 repair out of my pocket. They have said they will reduce it to $6,000. Meanwhile, I still do not have the car and we have made it with one car for over 2 and one half weeks.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted, hesitated, and jerked abnormally. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the NHSTA Hotline for assistance. The approximate failure mileage was 97,000.

Cracked Transmission Cooler where hoses attach. Replaced/repaired at owners expense.

1. Yes, available for inspection. 4 x 4 issue. Front half shaft axel needs replaced, as well as hoses because of the change in the front half shaft design. My safety is at risk as when I'm driving the veichle it will randomly kick out of 4 x 4, and hill assist. I cannot make it up hills and slide everywhere. I have almost been into multiple accidents due to the failed system. Ford Dealership inspected the car, and diagnosed it. They said it's a known issue for the year and there is a TSB but no recall. They fix the sams issue frequently. Ford Dealership read the codes and wrote a order of the parts I need. No lights or issues prior to this safety issue. This issue causes all sensors to stop working, hill assist to kick out, auto hold to kick out, and causes the entire car to not work in 4 x 4.

The transmission failed. Causing me to almost be rear ended because when I hit the brakes there was a hard down sift between gears. Then I could not accelerate resulting in me being stranded on the side of the road. We have had the car inspected by two separate shops and they both confirmed it was a failed transmission. We were not able to take it to the manufacturer dealership for two weeks. There was no warnings before this happened.

The rear window dropped down while driving, which was scary and wouldn't go up.

At only 5 years old and at 113k miles in January 2025 I was told by my local dealership that the right side catalytic converter was cracked and needed replacement to pass inspection. In March 2023 the left side catalytic converter was replaced under a service bulletin 21E11. Prior to that both sides intermediate exhaust pipes and flex connectors were replaced in November 2021. I have searched online and read of many other Ford Explorer ST owners complaining of failed catalytic converters. Ford is doing nothing to address this if the vehicle is outside of the required 80k mile emissions warranty. It seems to me there’s a known problem and this ride side catalytic converter should also be recalled. No catalytic converter should be consistently failing this early in a cars lifespan. Catalytic converters are known to last over 10 years and 300k+ miles. I’ve also seen where the same Ford Explorer but under the Police Interceptor name has had the right side catalytic converter recalled.

While driving. Every light on the dash started coming on. Pre-collision assist not available, 4wd fault not available, no cruise (adaptive or regular) available, reverse break assist not available, hill assist not available. Every time the vehicle was started it would these issues or would start while driving. This is an absolute safety issue and hazard. The vehicle has plenty of reports online of this happening to other. Ford was willing to give vehicle back saying it was safe to drive without fixing bc I couldn’t afford it and it wasn’t covered under the power train warranty. I was told I have to report it and if it gets enough reports something will be done. But this is an unacceptable answer and cost for something that is a safety concern.

2020 Explorer ST transfer case and transfer case module failed. Safety was a high risk factor for myself and anyone around me because when trying to make turns the vehicle slow way down like the brakes were being applied and the vehicle would violently shake. The vehicle has been inspected by a dealer and confirmed to be the transfer case and transfer case module. When this occurred there were several warnings, advancetrac fault, hill start assist fault, 4WD fault, ABS fault, and traction control fault.

The headrests of both of the back seats first locked and would not release, then suddenly released and were never able to lock back in place again. Because of the headrest mechanism failures, we cannot allow anyone to sit in the rear seats because they are not safe. We need to be able to use those seats for our children. We had them inspected by our local Ford dealer and they confirmed that this is a known issue for this model, but that there has not been a recall yet. They could fix them, but unfortunately it would be a significant cost to fix both of them out of pocket when this really is a safety issue and should be a recall. There were no warning messages other than one day they simply would not lock in place properly.

The accelerator pedal is mounted to the floor and the pedal itself is attached to the base with a very thin piece of plastic that over time separates. In my vehicle the pedal has separated and is moving freely which makes the accelerator pedal raise up while your foot is on the brakes and when you go to accelerate the pedal is blocking your foot from returning to the accelerator. The answer to question #1, the accelerator pedal and yes it is available for inspection. #2 I was nearly struck while crossing over a divided highway because my foot was obstructed by the accelerator pedal. #3 I have contacted the dealer and they advised I had to replace the part because it was not under recall. #4 I am law enforcement and I have encountered and inspected the pedal and deem it to be dangerous. #5 There were no lamps, no warning lights and this occurred all of the sudden, no symptoms prior to separation.

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was in to be repaired under NHTSA Campaign Number: 23V675000 (POWER TRAIN); the mechanic discovered metal shavings inside the rear axle differential fluid. The contact was advised that the rear axle assembly needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 68,000.

Dealer confirmed the driver side rear shock is leaking. SUV was driven only on paved roads locally with an occasional highway drive.

The Power Liftgate does not open, and it took me 16 minutes to open it. It is a safety issue.

Low beam headlights have both went out in our second year of ownership. At 1600.00 each and 600.00 labor to replace.

Sunroof liner out of line with track, when opening blocks rear visibility including blind spots. Dealer confirmed multiple reports of sunroof issues with no identified fix besides replacing it with an identical mechanism that’s currently failing. Passengers in middle row are completely covered by drooping sunroof and have to lift it out of the way

Received letter for Ford CSP 24N01 which states that the one bolt holding the rear end is at risk of breaking off under load. The letter then says if the bolt is broken or if any noise and/or vibration is present in the rear, to then bring the vehicle to the dealer. The dealer then stated that the bushing the bolt rides in is tearing at the top but the vehicle is not eligible for the CSP. The main issue is they will not quote just replacing the bushing but they are required to update the rear diff cover that accommodates two bolts and bushings (which is the CSP). I’m forced to either pay $1800 for the dealer to address this or just throw the CSP in the glove box and let the stress of the bolt take the abuse of a sloppy bushing and let my wife drive along until her rear end falls out. I would get the bushing replaced but the dealer is not giving that option. The bushing that is in the vehicle is DISCONTINUED due to a design flaw. How is this not a recall for all explorers of these years? Mine was built 02/2020 which is part of the Safety Recall 22S27.

There are problems with these items which are covered under a Ford recall. My vehicle is at Liccardi Ford dealer in Watchung NJ and I feel a tremendous resistance from the dealer to repair the recalled ordered repairs.

The contact owns a 2020 Ford Explorer. The contact stated that upon raising the front passenger's side power window switch, the window rolled up and then rolled back down unintentionally. The vehicle was taken to the dealer, where the power window control module was reset. The contact stated after the dealer had performed a rearview camera recall repair on the vehicle, messages advising that the traction control and the other drive modes were inoperable were displayed. The dealer replaced the throttle body and an unknown part. Additionally, the contact stated after the dealer had lifted the vehicle for servicing, the dealer noticed that the catalytic converter, the mufflers, and the shock absorbers had failed. The dealer informed the contact that the shock absorbers were leaking fluid. The dealer determined that the catalytic converter, the mufflers, and the shock absorbers needed to be replaced. The dealer had ordered the parts. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

My back window shattered. It made a horribly loud noise and shattered from one side to the other. There was no visibility out the window. I had just parked my car and was stepping out when it exploded. I can’t imagine the reaction I would have had if I had been driving. There was not any warnings or anything pertaining to the window and my vehicle has not been inspected at this time. I will be taking my vehicle to have the back window replaced, and it could be inspected anytime prior to that.

Daytime running light on drivers side not functioning at all.

I discovered a leak from the Transmission oil cooler. Diagnosed by Ford but not covered under power train warranty. Upon further research discovered the vehicle not included in the Customer Satisfaction program, Campaign #20B34 initiated by Ford Motor Company. If I had not discovered the leak, damage to the transmission would have occurred or caused the transmission to fail putting the occupants at risk of injury or death. Vehicle currently being repaired at my own expense.

Various electrical issues GPS not working also drivers seat electrical

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the vehicle jerked while the transmission was shifting gear. There was no warning light illuminated. The vehicle was taken to the dealer several times; however, the dealer was unable to duplicate the failure. The contact stated while driving 30-35 MPH, the crash prevention system, the traction control system, the driving mode warning lights, and several other unknown warning lights were illuminated. The contact was unable to change the driving mode to the current driving condition. Additionally, the vehicle unintendedly switched from 4WD to 2WD. The contact stated that the failure had been recurring while driving. The vehicle was taken to another dealer, Jordan Ford (609 E Jefferson Blvd, Mishawaka, IN 46545), where it was diagnosed and determined that the AWD control module and the front axle seals needed to be replaced. The dealer informed the contact that the AWD control module replacement was not covered under the power train warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 28,000.

I have a previous file for this situation already submitted reference # 11626064. Since that filing I have had an additional occurrence of the same description. I also found a recall for 2021 explorers which sounds to be the same as what I have experienced , below is a reference to the 2021 Explorer recall. [XXX] Please confirm if the recall can be updated to include the 2020. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Headlight will stop working and turn off and then turn back on and start working again hours later.

Sunshade will not retract and blocks vision to see out the rear view mirror and back window

Transmission stalls at high speed it seems as if it gose in to neutral

Transmission gose into limp mode when trying to pass other vehicles missed shift warning ️ on dash also loud rattling noise from floor passengers side

Left headlight has gone out after only 46000 miles. A search of the internet for a fix for this reveals many individuals are having this issue on the platinum level trim models of the ford explorer. This is a safety risk as the whole headlight needs to be replaced at a cost of upwards of $2000. Other individuals have stated they have replaced the headlights multiple times under warranty. This should be looked into further.

First I started randomly getting lights come up on my dash hill start assist not available powertrain malfunction traction control reduced power took it to ford multiple times they tell me there is nothing wrong. Finally I have to have my car towed due to not going into gear yet again they still find nothing wrong same thing happens again we tow it home my husband looks under the car it is pouring fluid out of the front axel seal and the inner cooler. He checks the transmission fluid there is no fluid in my transmission. Call ford again get no answers as to why they have looked at my car multiple times supposedly checked transmission fluid and continue to tell me there is nothing wrong. Then I find out there are TSBs for both these issues yet can’t find anything on my car being in that recall.

Carr rolls when put in PARK until the Emergency Brake senses the roll and engages.

The contact owns a 2020 Ford Explorer XLP. The contact stated that his wife received a minor cut from the front driver’s side interior door handle because the chrome wrap on the door handle had started to deteriorate. No warning lights were illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the interior door handle chrome was peeling and had sharp edges. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 17,000.

Oil change and service check was completed on 20 Nov 2024. Maintenance record shows transmission fluid levels passed inspection. Issue started on 23 Nov 2024. Driving at speeds of 65, 55, 45, and 35mph on a highway. When accelerating to the speed limit, a hard shift was noticed at around 45mph. When decelerating to stop light or to reduce speed due to traffic, a very hard shift was noticed. Around 25mph is the hardest shift. On 25 Nov 2024 while increasing speed from 42mph to 50mph, a very loud metal clanking sound was heard at the same moment a hard shift took place. A check engine light came on briefly and went away within one minute. I took the vehicle to a transmission repair shop to inspect the codes. Two transmission over temp codes were shown without the check engine caution light on. The codes were cleared and the vehicle was taken for a two minute test drive. Upon returning to the shop, when the vehicle was put into park, a rough gear shift was heard and felt throughout the vehicle. The two transmission over temperature codes were populated again after the test drive.

Transmissions “A” clutch failure diagnosed by Ford service department. There were no warning lamps indicating there was an issue Car start jolting upon acceleration and deceleration in 2nd to 3rd gear. Because of the jolting effect, especially upon deceleration, it put me at greater risk of an accident. Vehicle is only 4 years old.

Harsh downshift

When placing the car in park using the gear shift selector nob the vehicle rolls until the automatic stop feature kicks in. IF it does not roll you can easily push it. This is a continuous issue, parking by selecting "P" never works. You must set the parking brake, so it does not roll.

The transmission shifts hard when going at speed and slowing down through about 30mph. Sometimes it will not accelerate, like when passing another car. Overall poor transmission shifting. This is an ongoing issue.

AWD control module stopped working. Lost AWD

I was on [SSS], right before [SSS], traveling back from visiting family for the weekend. My vehicle suddenly lost all power while I was in the fast lane doing highway speeds. Luckily I was able to get over to the sliver of shoulder while there was no acceleration and only a brake . Although I was able to turn the vehicle off and start it again to drive from Los Angeles to Sacramento, it was the most frightening moment of my life. I have multiple recalls on this vehicle that have delayed my ability to register it in my state. I do have an open court case with Ford but they have delayed the hearing date to over a year away. 2026. There are multiple issues with this vehicle and I have not been able to drive this SUV comfortably again since my power loss experience. There may be a safety concern for others who have this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front Right Passenger Low Beam has gone out. Ford dealership says this part is meant to last the lifetime of the vehicle and does not know why it has gone out. It occurred right after dealer did an oil change. After low beam went out a warning on the dash states to check headlamps. The dealer now wants to charge $2500 to replace the whole assemble. Being unable to see the road entirely is a safely risk especially since the primary driver is a third shift worker and we live an a rural community with a lot of deer and other wildlife.

While driving at highway speeds I have had a engine malfunction warning or a power train warning appear on my dashboard. The vehicle losses power and has a rattling sound when there is a loss of power. The vehicle steers fine but starts to slow down with the engine rpm dropping to zero. After a few seconds of gliding the engine resumes and I have full power. It seems to happen when I try to accelerate to pass. On occasion it has happened with other vehicles being in the lane I intend to move into or with another car following too closely behind me. I have looked on line about this problem and other people have noted the same problem. I brought the car in to Ford service they had the car for a day and ran it without finding anything. I am not surprised as it only happens occasionally. Of course the day after I had the car in for service it happened when I was driving.

Power window switch driver window inoperative. Remaining windows works fine . Only the main driver window inoperative.

Driving down the highway 65mph, cruise on, car makes an abrupt violent jerk forward, tires squeal, and car starts fishtailing across all lanes of traffic. Seems as if car spontaneously slammed on the brakes. Nothing crossed in front of the vehicle, nothing in the road, both hands were on the wheel, feet resting on the floorboard. Nothing displayed on the console. Once control was regained car drove per usual, no issues.

The contact owns a 2020 Ford Explorer. The contact stated that upon coming to a complete stop, the vehicle inadvertently lost motive power. The service engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V069000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 32,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's and passenger side tires were shredded. In addition, the curbside tire went flat. The contact's son replaced the tires. The vehicle was taken to an independent mechanic where it was diagnosed with fractured front axles which were leaking fluids. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for diagnostic testing. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 62,000

I am writing to bring to your attention an issue with my 2020 Ford Explorer, as well as many other vehicles of the same make and model. Recently, I discovered that the spare tire compartment in my vehicle accumulates water due to a leak, which I believe could compromise the safety and integrity of the vehicle. Upon further investigation, I found that Ford Motor Company acknowledged this issue in a Technical Service Bulletin issued on December 14, 2020. This TSB indicates that Ford is aware of the problem, which appears to affect numerous vehicles. Given that this leak could lead to corrosion or other potential safety hazards, I believe it warrants a formal investigation by the NHTSA. Since this is a known manufacturing issue, I request that the NHTSA initiate an investigation into this defect and consider requiring a recall by Ford Motor Company to ensure that all affected vehicles are repaired at no cost to the owners. Thank you for your attention to this matter. I look forward to any updates regarding an investigation or action taken to address this issue and ensure the safety of Ford Explorer owners.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The low oil pressure and the check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the engine had failed. Additionally, the mechanic informed the contact that there was a hole in the engine block. The vehicle was not repaired. No further information was available. The manufacturer was notified of the failure and a case was opened. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 93,000.

Passenger side seatbelt reactor is broken. Now I am unable to have a passenger safely due to faulty ford seatbelt. When I attempted to purchase seatbelt, ford had it on back order.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle began to jerk when downshifting without warning. The vehicle was taken to a dealer for another repair and the contact requested a transmission flush. The contact was later informed that transmission fluid had leaked into the transmission resulting in transmission failure. The manufacturer was notified of the failure and the contact was given a case number. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving on several occasions at various speeds, the Power Train Malfunction - Reduced Power", "Pre-Collision Assist not available", "Hill Start Assist Warning" messages flashed on the instrument panel. The vehicle was restarted, and the messages continued flashing. The vehicle was taken to a dealer however, the failure was not replicated. The failure later reoccurred and the vehicle was taken to a dealer where it was diagnosed and determined that the transmission transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,149.

We bought this our ST in April and just our luck it has passed the 5-year mark.....no powertrain warranty for us, darn. On Wednesday, during the 30-minute drive home from work, my spouse reported a fault indicator on the dash related to 4WD or AWD being inoperable. This did not trigger the MIL, but diagnostics showed DTC C0631, identified in TSB 23-2114/2174. After a costly fix replacing the FADA with an intermediary shaft, the SUV will no longer be an "Intelligent 4WD" vehicle—seems like creative and false advertising masking a known engineering failure identified by many on the internet [XXX] ). The first sign is a FADA leak. The TSB states that customers can continue to drive, so I took the vehicle for a drive, only to find myself abruptly stalled in traffic after about a mile. I tried to restart the vehicle several times, but nothing happened. After waiting about five minutes and calling my spouse, I tried again and was able to start it. It felt like it was in "limp" mode, as it had issues accelerating, so I slowly drove home. When entering the driveway, the vehicle could barely make it into the parking spot. As I pulled in and applied the parking brake, the vehicle was idling and started squealing so ear-piercingly loud (maybe SSM 51419?) that I was shocked and quickly shut it off. Later, I started the vehicle again and noticed it was knocking now, but the squeal was gone and didn't reproduce. The vehicle was towed to the local Ford dealer, and after reporting my experience and their troubleshooting, I've been given an incredible ~$8,000 estimate for repairs. The technician claims that the VTC phasers, a fix from TSB 23-2058, are the additional corrective action for the stalled engine, lack of power, and engine knock noise. Ford knows the VTC phasers are design flawed, they've redesigned them multiple times; Ford TSBs have been available for this issue on this website for other engine models for over 10 years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was repaired under Ford Recall: 23S23/NHTSA Campaign Number: 23V342000 (Back Over Prevention); related to the Camera Blue Screen however, the repair failed to prevent the failure from occurring. The contact stated that approximately 3 years after the recall repair was completed, the digital screen failed to display the rearview image as intended and would reset once the rear door was opened and closed. The vehicle was taken back to the same local dealer and the contact was informed that the failure was not related to the recall repair and that a software update was needed. The vehicle was repaired out of pocket. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.

Several years ago I reported to Elk Grove Fird that the middle right car seat would release and move forward when a personas seated in the chair. It wouldn’t happen otherwise and we seldom have a 3rd person in our car. They couldn’t duplicate the issue and did nothing. In May 2024, it took it in again. They replaced a seat release button and something else. In August, the unexpected seat release occur again. Another repair was done. The same problem happened again when I had my [XXX] granddaughter with me. On a 5 mile drive to Costco, it suddenly released about 10 times; each time propelling the seat forward and causing the seal belt around her neck. I stopped, placed my iPhone to catch what was occurring, as no body believed me. Within 5 minutes, as we returned home, I captured about 5 more releases. After one month of discussion with Ford, they said they would replace the entire seat and pay about $1,400 and I would pay $1,150. This is a safety issue that could cause serious injury or death to my grandchildren. I believe Ford doesn’t want to make safe a high-end car they know has a serious problem. I have video evidence of this defect. What can the NTSB do to help me? [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Multiple advanced service warnings. Dealer states it’s the AWD module that needs to be replaced.

Harsh down shift 7 gear to 6 gear. Apparently ford knows of the issue. Very expensive repair due to Ford’s negligence

A couple months ago I started having problems with the turbo kicking out and having no power. I let the vehicle sit for a while before being able to get someone to look at it. Once the mechanic looked at it, it was determined that the catalytic converters were clogged and causing problems with the turbo or engine. The vehicle had started blowing out with smoke from the exhaust at this time also. After having the cats cleaned, the vehicle ran but was still kicking out white smoke. After driving it the first day it was now back to low power and low oil pressure light is kicking in more white smoke was coming out of the exhaust. I parked it 100 miles from home and having it towed for the second time

Engine / Transmission constantly kicking when accelerating. Brought it to Ford Dealership multiple times for this issue. Told there is nothing wrong with the vehicle.

Multiple warnings lights from advanced drivers assistance 4x4 went accelerate and could not error code u0102 also rattling from right second row seat.

As my [XXX] was opening the rear passenger door of the vehicle part of the chrome trim had came loose in turn causing a laceration on his finger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Explorer. The contact stated that after a hurricane, there was water damage inside the vehicle. The contact drove the vehicle to a local dealer to be inspected. The contact was informed that water had entered the vehicle through the rubber seal of the windshield. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage 76,290.

While driving on an interstate highway, my car slipped from drive to neutral on its own. Within a few seconds the transmission returned to drive. When the car reached its destination, it went into park, but wouldn't shift out of park for 20 minutes. It finally shifted into reverse, and drive as needed until reaching my home. While trying to shut off the car at my home, it showed that it was in park, put the car was rolling. Finally the car stopped rolling and appeared to be in park. The car hasn't been driven since that day. I had the car towed to the local Ford dealer who sold me the car. They determined that the parking pawl malfunctioned and part of it destroyed the transmission. When I researched recalls on this vehicle, I noticed NHTSA Recall #23v-069 appears to be the same problem that I experienced. The Ford dealership said that this recall didn't include my car's VIN #, so that is why I never received any notifications of this recall. I believe that my car should have been included in the recall and I wouldn't be facing an $8,000 + bill for a new transmission. Ford will not pay for the repair because the car has 66,000 miles, which is over the 60,000 limit. The service technician at the dealership said that I did nothing to cause the transmission to be destroyed. This obviously was a very dangerous situation, and this is why there is a recall on 2020 Ford Explorers. I believe that more cars need to be included in this recall.

recall in 2022 on rear bolts breaking was done bolts was replace. how ever new bolts are breakng as well, and dealership has put out report but only if rear bolts brake at this time u wreck the car , note two cars has crash do this when i ask they said the not replace them unless they break this incluedes bolts in upper and lower control arms, and related compontents, now why would say replace the bolts but wait untill they break makes no sence to me as total loss control can happen bolts should be replace with stanless steel , mettle wont rust or seze up , my resuch pulled up 5 car crashs all was hurt no one died so what must happen dose people neeed die , ? this must be taken care of asap cars are not safe , and this leads me to bigger probem front end uses same bolts yeat we have no idea how many bolts was replaced and never documented,

it is well know fack that rear bolts for axle and all part tend break ford replace them once with what ? bolts that still break so probems was never fix, now as ford did this as was no recall they refuseing replace bolts a 2ed time to fix there error, wich lead to many cars being damage so bad ford has refuse to fix them leaveing the people holding the bag more so when car wreckes, probem is ford and may others are hiding cars throw use of modle number vr ack year that car was made under, 2020 ford expoler made 2019 throw not one 2019 recall was place on this car, ? and why vin is base on modle number not year was made, and your department dose not force these busness to investgate part number in reclall list, parts should not been used in newer cars but was this goneing on more then not, now again i get message replace rear axle bolts only after they brake ONLY AFTER THEY BREAK now they know what will happen if they brake going 70 mpr, this probem was never fix right first time and now again this time ford saying we not going replace bolts , it is time you all step up and find out why this keeps going on why wasent it fix and get fix right, this is huge saft probem, that one can lose a hole tire if more one bolts breaks this has happen, ford and others do not look at part numbers as part there recall process throw part number in the system so if other cars has this probem people has fix it, think change must be made to not only look at vin but part numbers in all recalls regardless of vin or what car if that part is in it should be replace, now i cant explane why ford refuse to not replace such a critcal part this is not just something as lose pice of molding these bolts hold rear end in place and all the bolts prone to breaking, i ask that u look in to why they replace first time and why they must be replace again and force ford to replace these bolts befor some one dies

The contact owns a 2020 Ford Explorer. The contact stated while accelerating from a stop, there was a screeching noise coming from the transmission and the vehicle experienced hard shifting. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was transmission fluid leaking from the transmission oil cooler. The contact was advised that the transmission oil cooler was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lunged forward and jerked upon releasing the accelerator pedal. The contact stated that on one occasion, the SRS warning light was illuminated. The dealer was notified of the failure, but no service technicians were available to inspect the vehicle. The vehicle was then taken to an independent mechanic, where it was determined that the failure was related to NHTSA Campaign Number: 23V069000(Power Train), and the contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 96,500.

Lift gate stopped opening. Would no longer operate with any of the buttons in the car or key fob. Dealership states that they are seeing this happening a lot with this vehicle at around 60,000 miles. This is a safety issue. What if you needed to get out of your trunk due to an emergency. The lift gate latch quit working due to having 60,000 miles on your car. That makes absolutely no sense. I feel that this needs to be recalled. This is a necessary door that should no go out due to a certain mileage.

The transmission failed on my 2020 Ford Explorer with only 66,000. Ford knows there is an issue with the snap ring inside of the tranmission but won't do anything about it. This is a vehicle that is less than 5 years old and 6,000 out of warranty. There was no warning to the transmission going out, I was on my way to work and my car downshifted very hard and lost all power. I was on the 4 lane highway and thankfully was able to get over to the side of the road safely and call my husband. There were no warning lights or messages displayed but clearly the transmission was bad. I took my vehicle to my local Ford dealer and they confirmed the snap ring had come unseated and I was going to need a new transmission. I took it to a local transmission shop to get a second opinion and they also confirmed the same thing. I called Ford Customer Care and they weren't able to help. She stated there is a TSB out for this issue but no recall at the moment so they wouldn't cover anything under warranty. I paid $5,400 out of pocket to fix a repair that Ford knows is going on and that could have been a major safety issue, had I not been able to get off the highway.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 55 MPH and slowing to exit the highway, the vehicle downshifted hard, and the vehicle was jerking. The contact stated no warning light was illuminated. The contact stated that the failure was recurring and was occurring while slowing down or while accelerating. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determined that there was coolant intrusion into the transmission and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering assist and several other unknown warning lights illuminated. The contact stated that the vehicle was difficult to steer. The failure occurred while the contact was driving home from a trip. The contact made several attempts to have the vehicle inspected for the failure; however, there were no local dealers available. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The contact was informed that there was a failure with the steering. The contact was advised to safely drive the vehicle to his destination and then take the vehicle to a dealer. The vehicle was driven to the residence. The vehicle was taken to the dealer where it was diagnosed with a power steering control module failure. The contact was informed that the power steering control module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The manufacturer agreed to cover 50% of the repair cost. The failure mileage was approximately 67,900.

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds and attempting to accelerate, the vehicle was jerking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the main control valve had failed and needed to be repaired. The vehicle was repaired but the failure persisted. The vehicle was returned to the same dealer where it was diagnosed that the CDF clutch bushing had seized. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer had referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 25,000.

The contact owns a 2022 Ford Explorer. The contact stated that the rear hatch closed without driver input. The contact stated that the buttons were inoperable and failed to open the hatch as needed. While the hatch was closing, it pinned and violently struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer on four occasions, who was unable to determine the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 35,000.

Rubber seal around sunroof failed, and vehicle is only 4 years old. Ford states the seal appears to have dried out and failed. This failure cause water to leak into the vehicle during a rainstorm, in the amount of 25 gallons based on what I pulled out by vaccuum and dehumidifier.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole and made a metallic clunking sound. The vehicle was taken to the dealer and diagnosed with a failed driver’s side rear shock absorber. The contact was informed that the rear shocks needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 43,000.

We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.

Heating on passenger side of vehicle has failed multiple times.

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the transmission experienced hard downshifting while depressing the brake pedal. The contact stated that the over time, the failure also occurred while depressing the accelerator pedal. The power train warning light was illuminated. A local dealer was notified of the failure and the contact was informed that the vehicle could not be seen until the end of the month. The manufacturer was then notified of the failure and informed the contact that the vehicle would not be covered under warranty. The vehicle was taken to an independent mechanic where a leak was discovered in the transmission. The vehicle was not repaired and remained with the independent mechanic. The failure mileage was approximately 52,500.

2020 ford explorer police interceptor utility 27k miles has a broken differential bushing and axle bolt which in turn has cause the axle to fail thankfully not on the highway at full speed. This issue has a recall 22S27/22V255 but our vehicle and vin # aren't included in the recall even tho same issue is being reported. What can be done to add the other vins to this list because it is EXTREMELY DANGEROUS TO DRIVE UNDER THESE CONDITIONS OF UNKNOWN BUT POSSIBLE FAILURE

-Transmission fluid leak -Trans cooler broken/cracked -Check engine light never came on (I had to discover this problem by a noise I was hearing) -Problem has been prepared by auto mechanic ($2,600). I have read there has been a recall for 2020 explorer models but my VIN is not included (should it be?). Attached youtube video shows the problem and mechanic states it’s been a problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car went to dealer for engine noises and was told the motor needed replacement. Was never told what was actually wrong with the car in my paperwork. Then brought to another mechanic and was told the car needed a motor due to a bearing in the lower end had failed. Then noise went away was driving it to another dealer when the motor completely locked up.

The drivers side outside seat valance broke and needs to be replaced.

The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH, the vehicle was shaking abnormally. The contact drove the vehicle to the side of the road and performed an inspection of the vehicle. The contact noticed that 3 of the 4 lug nuts were fractured on the driver's side rear tire. The vehicle was towed to the dealer where it was diagnosed with detached lug nuts. The contact was informed that the lug nuts needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred four times within the year. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs

The contact owns a 2020 Ford Explorer. The contact stated that upon exiting the vehicle, the driver's side seat belt failed to fully retract. Afterward, entering the vehicle to drive to the next destination, the contact became aware that upon fastening the seat belt, the seat belt hung loose, providing little to no restraining tension. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.

odd jerking during acceleration and deacceleration. More prominently noticed at 35MPH during deacceleration. Difficulty changing gears. Odd noises. Check engine light went on at

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.

August 22, 2024 Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 Regarding: Customer Satisfaction Program 24N01 I want to let you know how dissatisfied I am with your customer service claim to have happy satisfied customers, that is so proudly proclaimed in the introduction to this notice. We travel long distances in very remote areas of the Southwest. The last thing I want is to be stranded in the hot desert with an axle bolt beginning to or actually failing. Your policy to notify us of a potential problem, but not repair until the bolt fails gives me no confidence in my vehicle. In fact I am reluctant to make this trip again in this vehicle that has a known parts failure issue. It would have been better to have not notified me of this concern, in which Ford has no intention of repairing until it fails. If the issue was only non critical, such as the chrome around the window operation buttons this process would be acceptable. However this issue has the potential for severe mechanical failure, resulting in dropping the driveline. The approach presented in this letter for this issue demonstrates a lack of customer service. At this point I am ready to sell this vehicle and purchase a different vehicle from a different manufacturer before taking another long distance trip in it.

When slowing down around 27mph car downshifts so hard it jerks. If someone would have been behind me they would have probably hit me.

When drivers side seat automatically goes back it will eventually break off the seat control cover with the adjustment controls on the left side of seat.

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 40 MPH, the accelerator pedal was depressed, and the contact heard an abnormal sound coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that there were metal shavings inside the differential. The contact was informed that the differential needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 64,158.

Transmission does a hard downshift from gear 7 to gear 6. There is a TSB bulletin for it but no recall. Car is under 100k miles but out of warranty and estimated to cost $3500 to repair. Also, the screen and backup camera frequently freeze or go black

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the parking brake inadvertently activated. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was towed to the dealer where it was diagnosed as a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 30 MPH, the interior panoramic sunshade cover detached from the interior roof headliner and fell inside the cabin of the vehicle. The vehicle was taken to the local dealer who determined that the sunshade cover needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 66,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving or while reversing, there was an abnormal shuddering sound coming from the vehicle. The contact stated that the brakes, 4-WD, Auto Stop, and Auto Hold warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the front axle was fractured. The vehicle was repaired. The manufacturer was contacted, and the contact was informed that there was no recall coverage for the failure. The approximate failure mileage was 108,436.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the contact became aware of an abnormal fuel odor inside the vehicle. There were no warning lights illuminated. The vehicle was inspected by a relative who became aware that one of the fuel hoses was fractured. A local dealer was contacted; however, the vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,000.

Check engine light came on. Code P0161 for O2 Sensor Heater Circuit Bank 2 Sensor 2. Found massive corrosion at connector. This is the second like make/model/year vehicle we have seen this on. MFG does not have pigtail repair kit available and entire harness would be needed to repair.

360 cameras are foggy and cannot see out of them causing false readings on parking alerts.This is the same issue the f150s have a recall about but there is not one for the explorer. The foggy display is getting worse over time. Hard to tell by the picture but in not very bright areas out of direct sun you cannot see anything on the 360 camera

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

While driving down the road at approximately 45 miles per hour, the Explorer sounded as though gears were stripping. The vehicle lost power and we had to quickly pull over with vehicles behind us. We were able to put the vehicle in park and return home around 10 miles away. It is now hard shifting while decelerating around 30mph. It was a very scary situation with children in the car and almost being rear ended due to a known Ford issue, but Ford states they are unaware of these issues.

The sunroof is leaking when closed when it rains or when the vehicle goes through car wash. Inside back passenger was getting wet and there was wet smell in the interior. Smell of wet interior can cause health safety issues/risks and car damage. When looking online may be caused by faulty lining or clogged drains.

The top brake light bar on the wing over the trunk consistently fails. I have had to replace almost yearly. Water gets into the light bar causing the LEDs to short out and fail. This makes my brake activity difficult to see for truckers and other tall cars. This is certainly a design defect that water should get in do easily. In regards to dates, the lamp fails annually.

Tailgate does not work any longer. After a few days period of it getting progressively less functional, it just stopped working.

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was parked, the contact noticed fluid leaking underneath the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission cooler was fractured. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 23,000.

Muffler tailpipe separated at the wield of the muffler

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the charging system fault warning light illuminated, and the vehicle independently shifted into to park(P) and stalled. The vehicle was towed to a dealer. The vehicle was diagnosed with a battery junction box and fuse failure. The vehicle was currently being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

AWD system binding at low speeds, backing out of parking space, shift to drive, then vehicle suddenly lets loose the lurches forward. Known issue with front axle disconnect actuator present. Code C0631 - Front Axle Disconnect Actuator

In early 2023, I discovered micro-fractures in the side of the left headlamp assembly on my 2020 Ford Explorer ST. As the 3/36 warranty was still in effect, Ford replaced the defective headlamp. However, just a few months later, after the warranty had expired, I discovered much more severe micro-fractures in the right headlamp lens assembly. This time however, the micro-fractures are located in front of the light source, thus they are diffusing the light as it passes through the lens. There is also a fracture appearing at the lower inside corner of the assembly. The dealer attempted to get Ford to replace the second headlamp assembly, but Ford will not replace the $1800 part under warranty. The vehicle has never been in an accident and is garaged 90% of the time. Even now at over four years of ownership, the vehicle has just over 44,500 miles on the odometer. My personal belief is that there is a defect in the plastic that was used to manufacture the headlamp assembly, and as such, Ford needs to replace the defective part. I have included two pictures from the original discovery and then three pictures just taken today.

Our explorer has had cascading warnings each time we drive the car for the past 7 days. Sometimes it takes a mile, sometimes it is immediate. The safety warnings include: 4-wheel drive fault, passenger air bag fault, forward Collision avoidance not working, powertrain malfunction, restraint indicator light warning, pre collision assist- . Not all appear each time, and some change ( 4wheel drive fault/ power train malfuntion- restraint warning/ airbag seem to alternate. Power train shows with restraint. 4 wd malfunction shows with airbag). Each time it occurs the airbag warning illuminates. Dealer cannot work on it until July 16th. Sounds like tsb 23-2174, but have been unable to codes when I stopped by a dealer Before July 1 we had no warnings. 48,582 miles. When faults appear- most systems appear to work, have tried 4wd and other modes and they appear to work. But cruise control, seatbelt chimes and others do not work.

I have put my 2020 ford explorer platinum in the ford shop several times because my cruise control has never worked properly. While using the cruise control it will reset to 85 mph whenever it chooses. This is a dangerous issue. Sames Ford dealership has looked at this issue 4 or so times with no fix. This issue needs to be addressed as my car is not the only one with this same issue.

I own a 2020 Ford explorer, the catalytic converter failed at approx 100k miles. There is an open recall but my vin is not included and it SHOULD be! The vehicle has been inspected by a dealership and confirmed the catalytic converter is bad. The check engine light is on for the repair. Program #24M01 REPLACE CATALYTIC CONVERTERS IF FAILED AND INSPECT WIRE HARNESS

The contact owns a 2020 Ford Explorer. The contact stated that the back over prevention camera screen was black intermittently. The contact then received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) and the vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to NHTSA Hotline to report the failure. The failure mileage was 52,700.

I have a 2020 Ford Explorer and a Motorola Andriod phone. When I plug my phone into my Explorer to use the maps my display blinks like crazy the charging does not work and my phone gets so hot I am afraid it is going to start a fire. The Ford dealer I talked to said that they knew about it and do not know of any fix. I don't need my vehicle catching on fire.

While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned and failed to display an image while the vehicle was in reverse(R). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 23V305000 (Back Over Prevention) for the failure. The failure mileage was 52,000.

I hit a pole in early April, and brought it to a shop - Casey’s in Brentwood - to have it fixed. The car had no warning lights or issues. They needed to take off the front of the car to repair the body damage. They discharged the car to us, and I noticed a battery light was on. We called a few days later and the owner said well I tried to call you and left a message but heard nothing. He said we needed to take it to the dealership to turn the light off. We drove it 50 miles to the dealership. The dealership said that this is not a “light to turn off” - this was a significant problem that would be an expensive repair. He said the car would not be safe to drive ultimately very long because the car could just dead stop while driving on a freeway (similar to what happened to a Tesla causing a death). They were unsure of the cause but not from hitting the pole. We brought it to our family’s nearby. We had a second opinion and the mechanic noted this is not typical damage - this is a dangerous safety issue and the car should not be driven. We called Casey’s and they said oh we had no idea, have State Farm toe it back to us. State Farm has refused to pay, saying the damage is unrelated. Caseys has now changed their story and said the light was on when they got the car. This is wildly unethical, and had I known, I would have wanted this fixed not just be allowed to drive home with my children. The first auto shop put me and my children’s lives at risk by letting us drive home without letting us know, putting it in the paperwork or investigating this. They deny it is because of their doing and they will not take accountability for potentially causing this damage. I genuinely believe they are covering it up.

I was going on the hwy speeding up with the traffic , my Explorer was at 8 gear of 10 atound 60 mph when it dropped to 1st gear and the truck started to break hard , after one second or two all gears started to go up one by one . No one was hurt or crash

Vehicle "service required" light (wrench) displayed on vehicle when commuting from work to home on a Friday. Light went off next time vehicle was used, so vehicle was used to commute from home to work. During this commute, light came on approximately 25 miles from home, and then 25 miles from work (commute is 32 miles 1 way). Driver stopped vehicle and once vehicle turned off, light went off. Local Dealership was contacted (Ryan) was able to diagnose issue over computer, stating 1. the vehicle (parts are not communicating with each other) and then the light is from transmission pump overheating. He stated this is common (transmission issue) with 2020 Ford Explorers. I did research and this is correct. We agreed to bring vehicle in to be checked out instead of driving it any further. I also asked if any dealer vehicles were having issues filling up fuel at the local gas station (they fuel all vehicles there), since recently the gas pump would stop filling after 2-3 gallons when vehicle was further empty. I said this has happened 3-4 times in the last few weeks (vehicle is filled up 2x a week). Upon review, Ryan found 2 TSB (bulletins) for the vehicle and explained these are again issues with this vehicles. 1-TSB 20-2337 Automatic Transmission Clutch, Coolant Pump. 2-TSB-22-2433 Fuel filler neck and housing for the fuel filling system. I have contacted number given by previous Service Manager (Jim) 1-800-392-3673 and either customer service personnel where: upset I received this number, stating this is a dealership only number to call them. Finally given the information since vehicle was fixed/corrected prior to contacting them (dealership personnel requirement) they were not able to help-stating the department helps in financial situations only. Phone calls to the above number 3-5 times. I research and found a general number for Ford (866-436-7332), getting case [XXX}. Cust. Service Specialist Amber told me they will not help and to contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The right windshield trim is separating from vehicle. Ford has recalled 2011-2019 vehicles for this due to safety risk of trim molding coming off in traffic. My vehicle is a 2020 and seems to have same issue.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 77,500.

When braking and slowing down between 30-25 mph the transmission catches and feels like it “bucks”. Almost to a sudden stop and I’m afraid the cars behind me are going to rear end me. I took it to my local Ford dealer where they reprogrammed and reset adaptive tables, then told me to drive it like this for 500-1000 miles to see if it worked itself out! I feel this is dangerous! I have an extended warranty 5 yr/ 60,000 miles, I’ve owned it 4 yrs with approximately 30,000 miles on it. Ford needs to just fix it!

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 40 MPH, there was an abnormal exhaust odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated that the odor was present while driving. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the left exhaust flex pipes needed to be replaced. The vehicle was repaired. The contact was advised by the dealer that the manufacturer had issued a Customer Satisfaction Program: 21E11 – Left side Exhaust Flexible Pipe(s) and Left side Catalytic Converter inspection and replacement (Engine and Engine Cooling), however, the vehicle was no longer covered under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 39,000.

Ford dealer said one of the clutch's is failing. When getting up to speed it shifts fine. But when slowing down, there is a loud bang/jolt around 30 mph. The car is only 4 yrs old. This should not be happening.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 9,000.

The left, middle row captain seat chair passenger fails to lock in place. The back part of the chair can be easily folded down or pushed back just by pressing or pulling on it. The back part of the chair won’t stay locked in whatever position is chosen via the adjustment level on the side of the seat. None of my children are allowed to sit in that chair as I fear it could crush them or allow them to slide out of their booster seats in an accident. I have not reported this to our dealership yet, but I do intent to have my vehicle looked at soon.

The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the transmission unintendedly shifted into neutral(N), and the vehicle stalled. There was no warning light illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond while the engine revved. The contact turned off and restarted the vehicle and pulled to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 65 MPH, the vehicle was making an abnormal humming noise. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission cooler had cracked and needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that the manufacturer was aware of the failure and had issued a Technical Service Bulletin; however, the vehicle was no longer covered for the repairs under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.

The contact owns a 2020 Ford Explorer. The contact stated that while attempting to open the front driver’s side door from the inside, the chrome plating fractured, causing the contact’s hand to get struck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there were no recalls on the vehicle for the failure. The contact was instructed to contact the local dealer for the repair and to report the failure to the NHTSA Hotline. The failure mileage was approximately 62,000.

Was driving vehicle and during acceleration, heard a loud bang. No warning lights came on in the small distance I continued to drive into a gas station to safety evaluate the vehicle and find the cause of the sound. Entire contents of transmission fluid pan leaked onto the ground at the gas station that the fire department had to be called to help clean and car was towed to dealership. Still no warnings at this time and car had been to dealership for oil change just few weeks prior. When care was finally turned on days later at the dealership I received a warning that the powertrain control system has detected one of the transmission shift solenoids is not responding as expected. The dealership then informed me that there was a hole in the pan and that the entire transmission needs to be replaced on a vehicle less that 4 years old and 73,960 miles on it. Per the dealership it appears as though there was some catastrophic failure inside the transmission that shot off something and damaged the pan from the inside. I believe this to be an faulty issue with Ford Manufacturing and believe that they should be at least partially liable for the cost to repair.

The contact owns a 2020 Ford Explorer. The contact stated while driving 30 MPH, the vehicle experienced an unexpected downshift and seized in low gear while the RPMs became significantly elevated. Additionally, the vehicle experienced hard shifting and shuddered while driving. There was no warning light illuminated. The contact was able to continue driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,100.

The contact owns a 2020 Ford Explorer. The contact stated that while in reverse, the camera screen went blank. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000. Parts distribution disconnect.

AWD control failure creating these messages: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD The result is no AWD.

2020 Explorer VIN: [XXX] Summary [Recall] Back Over Prevention: Sensing System: Camera Description The remedy is under development. Owner notification letters are expected to be mailed june 26, 2023. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 23s23. This recall expands and replaces nhtsa recall number 23v-022. Vehicles previously repaired under 23v-022 will need to have the new remedy performed. Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov. Read less

2020 Ford Explorer purchased in January 2021. Since owning this vehicle, we have experienced numerous (10+) situations where at a light or entering traffic with our foot on the brake pedal and waiting to proceed the car starts to acerate on its own and jump forward 4'-6' before it stops. I have visited my dealer Jones Ford in Charleston, SC and reported this issue a couple of times over the past few years. As usual they were unable to replicate the issue in shop or find a service code that relates to this problem. On Thursday, [XXX], 2023, while horizontally parking my vehicle in Georgetown, SC in front of an electrical pole (with support wires holding it in place), with my foot on the brake pedal coming to a stop, the engine accelerated and jumped the curb hitting the steel wires causing damage to my front and right side. The following Monday, [XXX] I brought the Explorer into the dealer to investigate the problem since it was still under an extended warranty. After spending a week at the dealer, they return the vehicle unable to find anything wrong and charged me over $200 for a service inspection (Invoice Included). At that point I contacted Ford Customer Service directly and after numerous calls and emails they denied that anything was wrong with my Explorer and closed the case (email included). Since January 2024, I have incurred 5 additional occurrences, and the last one was last week while I was parking the car in reverse...it jumped and struck the parked vehicle behind me. Thank goodness there was no damage to either vehicle. Over the past weekend in continuing to research this problem I came across an AP Article from June 2023 discussing this problem with 2020-22 Ford Explorers (article included). This is why I am lodging this complaint; Ford was well a where of this dangerous situation that my wife and I faced over the years. When the vehicle would accelerate it was very scary, and you honestly were not positive the car would stop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While in motion a 4wd fault is detected that also makes forward pre crash unavailable. The fault resets when the engine is cycled and remains out for sporadic amounts of time I.e one week, one month, three months... Due to the fault resetting the dealer is unable to confirm cause and the sporadic nature make it difficult to replicate. The dealer was given a DTC 0f C0631-7F but was not able to verify it do to the code not being present at time of service. There is an Internal Tech. service bulletin for said code but is only before if code is present at time of service

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, exhaust fumes were present inside the cabin of the vehicle and an excessively loud exhaust sound was coming from the exhaust system. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that the weld on the catalytic converter was cracked. The contact was informed that the catalytic converter needed to be repaired or replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 38,000.

Transmission cooler is leaking, hairline crack in cooler line on external cooler on transmission we looked online and it said 2020 ford explorers 2.3 engine that was a recall but says my specific vehicle isn’t recalled but i believe it should be.

The contact owns a 2020 Ford Explorer. The contact stated while driving 30-35 MPH, the brakes, traction control, and other unknown warning lights were illuminated. Additionally, several unknown warning lights were illuminated. The contact was able to continue driving. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the front axle disconnect actuator or the intermediate shaft needed to be replaced with a revised part. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Number: 21-2174. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

The defroster lines are peeling off of the rear window. In the Winter season it make visibilty difficult to see. Dealer stated there is no fix or warranty for this repair to reach out to insurance. Ford needs to issue a recall for this safety issue.

Vehicle caught fire while parked after driving.

The backup camera fails to load. I get a blue screen or a distorted screen.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the front passenger’s side window would not remain closed. The vehicle was taken to the local dealer who diagnosed that the front passenger’s side window regulator module was faulty and needed to be replaced. The regulator module was replaced, and the vehicle was repaired. The contact stated that the same failure recently occurred with the front driver's side window and the vehicle was taken to the local dealer. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 4,800.

the chrome is peeling from the interior driver door handle, leaving a piece of metal. This flaking/peeling metal cuts your hand when using the inside driver door handle to exit the vehicle. Ford told me it is not covered under the current recall of window switch chrome peeling (and can cut you).

The factory welds at passenger outlet on the exhaust broke.

The contact owns a 2020 Ford Explorer. The contact stated that while exiting the vehicle, the front driver's side seat shifted backwards. Due to the failure, the front driver's side seat was installed slanted. The vehicle was taken to the dealer where it was diagnosed with a cracked seat assembly and the seat assembly needed to be replaced. The contact was informed of an unknown recall notification with the similar failure; however, the VIN was not included in the recall. In addition, the contact was advised that the vehicle was unsafe to drive until the repair was completed. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 46,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle was vibrating abnormally. The vehicle was taken to an independent mechanic where the alignment and other unknown maintenance were performed. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera showed a blue screen when the vehicle was shifted into reverse. The contact stated that the failure was intermittent. The failure mileage was approximately 29,000. Parts distribution disconnect.

The contact owned a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the advanced traction control, 4-wheel drive pre-collision assist, and drive mode assist warning lights illuminated. The contact stated that the failure occurred while it was raining. The contact lost control of the rear of the vehicle and the rear of the vehicle and crashed into a rail. The vehicle then crashed into a guard rail, crossed a two-lane highway, and bounced off of a concrete slab before the vehicle stopped. The contact's two children were in the vehicle. The contact and the contact's children received medical attention on the scene and were taken to the medical center. The contact and the contact's children were all treated for whiplash and concussion. The contact was also treated for nerve damage. A police report was filed. The vehicle was towed to a tow yard. The contact stated that the failure had occurred previously, and the vehicle was taken to the dealer. The dealer had informed the contact that there was an unknown recall with a similar failure description, however, the VIN was not associated. The vehicle had an upcoming service appointment with an independent mechanic. The contact stated that the independent mechanic was very trustworthy and served the contact's vehicle regularly. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 46,000. The VIN was not available.

The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership

The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .

I have 2 safety recalls for my 2020 Ford Explorer, but when I try to schedule for the recall repair they tell me they are having trouble getting the parts, and I had one dealership tell me they only had 1 tech that can do that work so they are backed up 4-5 months. Yet the recall states the parts are available.

An unintentional powertrain control module (PCM) reset occurred while the vehicle was in motion and resulted in park system damage. The entire transmission needs to be replaced.

The contact owns a 2020 Ford Explorer. The contact stated that after pulling into the driveway of the residence, the vehicle failed to shift into park(P). The vehicle was turned off. The vehicle was taken to a dealer, where it was diagnosed that there was parking system damage within the transmission, and the transmission shaft needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 23V069000 (Power Train). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving 15 MPH, the vehicle failed to accelerate and there was an abnormal cracking sound coming from underneath the vehicle. The contact was able to pull to the side of the road. The contact stated that upon inspecting the vehicle, she became aware that the rear axle had detached. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,000.

Ford changed a part that my vehicle has and now the new part does not have my sensor and requires my car to be reprogrammed.

The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, there were exhaust fumes inside the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer and a diagnostic was performed. The dealer stated there were 2 cracks in the exhaust system, causing the exhaust to enter the cabin of the vehicle. The dealer also stated that both flex pipes needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 27,000.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Explorer. The contact stated while driving 20–30 MPH and downshifting, the contact detected an abnormal clunking sound coming from the vehicle. The driver pulled to the side of the road. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,160.

While driving, the car shifts gears and does not allow me to drive at the speed I’m at and engine strata to rev. I have to pull over, put the car in park for it to go back. I have had this issue “fixed” twice at the ford dealer. I just recently took it in and they charged me $175 to reprogram the vehicle for this issue, and it happened again 2 days later. My concern is that occurs when I’m driving, and causes me to stop, and if I am not in a place where I can stop it could be dangerous.

Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.

The contact owns a 2020 Ford Explorer. The contact stated while driving and shifting to another gear it was difficult to shift and jolted the vehicle. There was an abnormal clunking noise detected. The maintenance light was illuminated. The vehicle was taken to an independent mechanic who stated that a transmission replacement was needed. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced but was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 44,000.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed that the exhaust flex pipe had cracked and needed to be replaced. The vehicle was not yet repaired. Also, while driving at various speeds the vehicle inadvertently shut off. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 24,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the messages “Four Wheel Drive Fault Service Required”, “Hill Start Assist Not Available”, “Pre-Collision Assist Not Available”, “Service Advanced Track”, and “See Manual” were displayed. The contact stated that the vehicle almost stalled when the messages were displayed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was repaired by the dealer. The contact stated that the warning messages recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 10 MPH, the vehicle lost power and would not shift out of gear. The contact stated that he observed a whining noise emanating from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the residence. The vehicle was taken to a dealer where it has not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.

The Police Department where I work is experiencing a high quantity of AWD Module error messages on our 2020 Ford Explorer Interceptors. We have 14 of these vehicles and so far 5 of them have had the same issue. The latest vehicle with the error is the VIN number above. An internet search on the issue states that the AWD system is not functioning properly and recommends service ASAP. Even though we have extended warranties up to 60K miles, the issue is not being covered. We are told that the AWD module is not part of the drive train and therefore will not be covered. In all instances the module has been replaced and re-programmed. The best deal repair cost we have found at our local Ford dealerships is $698.00. Has this issue been submitted or at least investigated for a recall? The date of the LATEST incident is shown below.

I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

[XXX] [XXX] Description On your vehicle, a rear axle bolt may fracture. Safety Risk If your vehicle was previously repaired for this issue under recall [XXX] to apply the electronic parking brake when the vehicle is shifted to park, a further repair is needed to prevent rear axle bolt fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. Loss of the vehicles forward power increases the risk of crash and injury. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury. Remedy Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer for the repair of the rear axle bolts free of charge parts and labor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.

Vehicle has 91000ish miles and I have been told by the Mall of Georgia Ford dealership my vehicle has failure in the transmission. This is a 2020 its is a 4 year old car there is no way the transmission should be going out in only last 4 years. This is our family car most of the miles are from the Hwy. I live in Atlanta Ga. This issue could have left us stranded in the middle of a 6 lane highway. Possibility resulting in a major multiple car pile up. Based on my research this is a known problem with late model Ford Explorers it is unknown if this has been inspected by. The manufacturer, police, or insurance. There was not warnings or lights that notified me of a problem. Thank you for your consideration on making Ford recall theses vehicles.

I purchased a used 2020 Ford Explorer ST. The vehicle is having significant transmission issues and I’ve owned the vehicle for five months. This is absolutely a safety issue as at times, the vehicle stalls while merging into traffic, which could cause an accident. The vehicle also sometimes downshifts randomly while traveling at highway speed, which could also cause a serious accident. I have contacted Ford and they are refusing to fix the issue and said I am responsible for all costs associated to the problem. The transmission in this particular model (10 Speed) has numerous issues and is the subject of several safety bulletins. Ford is well aware of the problem, but has not provided a remedy for this issue and has not issued a recall. Brand new, this vehicle costs approximately $64,000 and has significant safety issues approximately four years after it was built. I used this vehicle to transport my family, including my infant daughter. I believe Ford is putting my family and other families at risk by refusing to provide assistance. It should be noted, the powertrain warranty for this vehicle is 60,000 miles or five years (whichever is first). My problems began at 62,000 miles and they said there is nothing they can do. I am a police officer and my wife is a nurse. It is embarrassing and shameful that Ford would allow this vehicle to continue with these problems and not provide a remedy, even outside of warranty.

My backup camera hasn’t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on it

[XXX] My Ford Explorer had engine failure on the highway, just as I had entered it. The dashboard read powertrain malfunction, engine overheat, and service engine. My vehicle went from 60 mph to almost a complete stop on the highway. I had almost a dozen cars nearly rear end me as this happened. Getting off the road was just as dangerous as it only went 10mph max on the busy highway I was nearly hit several times. The vehicle was taken to an automotive shop for diagnosis. There was oil in the coolant tank and cracked head gasket, needing a new engine. The automotive shop called the ford dealer to confirm it was under warranty and was towed to the dealer at my expense [XXX]. Was told February 9th that parts were ordered for repairs. I asked the service rep Mike for a list of parts being replaced and the cause of the engine failure, he would not give me an answer and said he'd call me back. [XXX] I then asked Crystal R at Ford customer service the same questions, she said she would get back to me [XXX]. As of [XXX] Ford customer service representatives, and employees at Red McCombs Ford have gone no contact with me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our 2020 Ford Explorer has experienced two recent Powertrain issues Event 1: 1/28/24 ~5:20pm EST Location: Highway Situation: - Following a ~200+ mile road trip our vehicle was on the last mile of highway driving - As we started to move from the middle to right lane to exit the highway, the vehicle lurched, the dashboard lit up (with a wrench icon), the vehicle speed dropped to 40-45mph in an instant, and the RPMs revved from 1-2K to ~4K - We pulled onto the shoulder and stopped - After stopping the car, we nursed the car (at low speed and high RPM) home (a total of ~3-4 miles) - The next morning the car was started, the light was off, and we took it to a Ford dealer - The dealer had the car until 2/15, at which point they replaced an Automatic Transmission Internal Wiring Harness and Solenoid Event 2: 2/24/24 ~5:00pm EST Location: Highway Situation: - Following a ~1K mile road trip our vehicle was ~30 miles from our destination - We were traveling in the left-hand lane at highway speeds when again the vehicle suddenly lurched, the dashboard lit up (with a wrench icon), the vehicle speed dropped to 40-45mph in an instant, and the RPMs revved from 1-2K to ~4K - Despite road traffic we pulled across three lanes of traffic to the shoulder, where we stopped the vehicle - After bringing the car to a complete stop, we turned the vehicle off and restarted the engine - The wrench light was off, so we started to reenter traffic in the right lane; after travelling ~50 yards at climbing speed, the dashboard lights lit up (with a wrench icon and engine light icon), the vehicle speed held ~40-45mph, and the RPMs revved around 4K - Being within ~1/2 mile from the highway exit, we managed to the nurse the car (at low speed and high RPM) to a gas station where it was flat bedded to the same dealer - As of this writing, there has been no diagnostic activity nor timetable for the vehicle’s repair

The contact owns a 2020 Ford Explorer. The contact stated that while her husband was driving 62 MPH, the passenger’s side front seat belt was unlatched without passenger input. The occupant buckled the seat belt however, the failure recurred. There were no warning lights illuminated. The contact called the local dealer, and it was diagnosed that the seat latch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 64,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving from a complete stop and depressing the brake pedal, the vehicle made an abnormal grinding sound and accelerated unintendedly. The contact depressed the brake pedal, but the vehicle failed to respond. The contact depressed the brake pedal continuously until the vehicle stopped. There was no warning light illuminated. The contact stated that the failure recurred intermittently while driving from a complete stop. The contact stated that the failure had occurred while driving downhill, and the vehicle nearly drove into highway traffic. Additionally, the contact stated that the failure had occurred while reversing in a parking lot, nearly causing the vehicle to crash into other vehicles. The vehicle was taken to an unknown dealer several times to be diagnosed; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was started and in park(P) in the driveway, he exited the vehicle to retrieve a package left inside the residence; however, when he returned, the vehicle had rolled down the driveway and struck a light pole across the street from the residence. The contact stated that the vehicle was still in park(P) and the engine was still running. The contact had taken the vehicle to a local body shop. The vehicle was repaired. The contact had not called a local dealer or informed the manufacturer of the failure. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) several months after the failure. The contact related the failure to the recall. The failure mileage was approximately 5,600.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 40 MPH, the vehicle stalled without warning. While attempting to restart the vehicle, the vehicle failed to start. The contact had the vehicle towed from the middle of the road to an independent mechanic. The mechanic found that the oil pan was drenched in excess oil indicating a possible oil leak. The mechanic diagnosed the vehicle and determined that the engine and turbo chargers needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in any recall. The manufacturer was referred to the NHTSA Hotline to file a complaint. The failure mileage was 68,000.

I have a 2020 Ford Explorer that has had intermittent issues with the passenger side losing heat since aprox 11/18/2023. On Friday 2/16 we had snow begin falling at 7AM locally. I park in the GARAGE. 1/2 way to work, on a major highway, my passenger side began fogging up. The heat was all the way up and there was no way for me to aim my driver-side vents to the other side of the car. After 4-5 minutes, my passenger side was completely fogged up and 1/4-1/3 of the windshield was also completely fogged up. In the 15 minute drive, I could not see anything on the right side of my vehicle and almost missed my exit, hitting a curb and scraping my rim. This is a known issue as there are 2 bulletins out by the NHTSA for my SPECIFIC make, model and years.

I have had the blue screen sensors replaced 3 times. This has been a recall. Now my front camera is having an error code. Yeh blue screen came on while backing up and I hit a rock. They say it has been fixed but now it is still occurring with the radio freezing and the front camera producing an error. The dealer says there’s no current fix and they have an unable to reproduce it when it is at the dealership because it happens intermittently. I have had the driveshaft replaced and the transmission I am unable to trade this car and due to the multiple safety issues and transmission issues, this car has such a long repair history that it is priced up below market value. I am afraid that I am going to have another accident or something is going to freeze up at an in opportune moment and causes collision as it did before.

The passenger side lower control arm broke in half while backing out of a parking spot at a low rate of speed, not turning very deep.

Out of nowhere, there was an issue with downshifting between 4th and 3rd gear. A loud clunking noise started every time on the downshift. I took it to a transmission shop, they diagnosed that there was significant issues downshifting from 8 to 7, 7 to 6, and 4 to 3. I was notified it was still within manufacturers warranty so I took it to a ford dealership. They felt the issue when test driving it then notified me that it needs “a total tear down of the transmission” but didn’t tell me the specifics of the issue. All of this happened without any warning lights showing on the dash.

On 02/05/24 my 2020 Explorer XLT alerted me that the pre collision assist was not available, to service advancetrack, Hill Start assist not available, 4wd fault service required, and to see manual. The alert went away after I restarted the car, but it came back on again 02/06/24. In addition to the alerts on the dashboard, the vehicle had delayed acceleration after standing at redlights. I took it to the dealership who told me I needed part #7p238 MOD ASY DRV LN CONTR, they also informed me the part was not covered under my extended warranty plan. I called Ford manufaturers directly, spoke with Miracle who informed me that Ford would not offer any financial assistance with replacing this switch. The price is $770. The vehicle has 70,666 miles.

There is an exhaust leak under the car that propagates into the ventilation system and also when a door is open while idling. This is a known issue for some models with the 3.0L engine under emission recall (21E11), but does not include my VIN even though the powertrain is identical. Dealer replaced some flex tubing to try and correct, but that did not work. It's a safety issue because the smell is strong and there's no way to tell how much carbon monoxide is present to the passengers.

The contact owns a 2020 Ford Explorer. The contact stated that the front passenger’s side headlight intermittently failed to illuminate with the "Check Headlamp System See Owner’s Manual" message displayed on the instrument panel. The failure persisted, and the driver’s side headlight also failed to illuminate as needed. The vehicle was taken to a dealer where the contact was given an estimate for the repair. The contact decided to replace both front headlight modules which corrected the failure; however, the warning message remained on the instrument panel. A week later, the driver’s side headlight failed to illuminate as needed, after which the passenger’s side headlight also failed to operate as designed. The dealer and manufacturer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 57,000.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and several unknown dealers were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Randomly one day, the transmission started lurching on downshift between gears 3 and 4. This pattern continued, regardless of driving status without any malfunction indicator lights. This sudden downshift, lurching, caused a rapid decelleration in the vehicle causing me to step on the brakes while in traffic to address the issue. The vehicles issue was identified and confirmed by the dealer and is currently being addressed with no solution being presented. As previously mentioned, this mechanical issue happened suddenly, without any sort of warning lamp or message and without any previous issue and appeared randomly, on a commute home from work.

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who checked the vehicle visually and became aware that there was fluid leaking from the differential onto the driveshaft. The mechanic referred the contact to a dealer to have the vehicle diagnosed. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V154000 (Suspension). The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

The back hatch has opened 4 times with no warning. The vehicle was in motion. First Time September 2021: I was backing out of my garage, the hatch came open and hit my garage door, it bent the hatch and it was repaired by RT Auto Centerville Iowa and garage door had to be replaced. Second time November 2021: I was backing out of my driveway and it came open with no warning, no damage. Third Time October 2022 I was backing out of my garage, the hatch came open and hit my garage door again, no warning, Repaired by Copeland Repair Center Oskaloosa Iowa Fourth Time February 2023: I was backing out of my garage, the Hatch opened with no warning & hit my garage door, the hatch, and camera were completely replaced and the vehicle had to be painted by Copeland Repair Center Oskaloosa Iowa. Prior to the fourth incident, I contacted FORD Motor company and was advised there was no recall or complaints on this issue and was told to go to the FORD Dealership. I went to the Ford dealer and was advised to take the problem to the repair shop, it was not FORD's issue that they had check it and found nothing wrong. Since the camera and hatch have been totally replaced, this has not happened. I am worried to have passengers in the back row seats due to this issue, for fear it will come open and someone will get injured. I purchased this vehicle new in May of 2020 from Junge Motors, North Liberty, Iowa. [XXX] [XXX] [XXX] [XXX] I only have one of the 3 Estimates. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

Issues with the rear liftgate opening and closing on its own it will close open and partially close partially open at random in the middle of the night at random it keeps going till it kills my battery It closes when your underneath and causes a safety concern if you were not aware and get out of the way quick enough. Took it to dealership it needs a wiring harness due to corrosion and a switch. I see other people reporting the same with water leaks causing corrosion.

The chrome trim on the 2020 Ford Explorer inside door handle and window switches is separating/peeling off and is very sharp. My neice sliced her finger and was bleeding from the inside passanger door handle chrome that is peeling/separating from the handle when opening the door to exit the vehicle. I have cut my finger on the chrome tipped window switches.

Failure of panoramic moon roof gasket, and in adequate drainage system installation. This causes substantial water intrusion into vehicle. Flooding of drivers side floor causes extremely slippery and wet conditions when operating the pedals. Water migration into vehicle has potential to impact electronics, causing further damage and dangerous driving conditions. Vehicle has been inspected and problem confirmed by the dealership, who contracted a water leak specialist to identify the issue. No warnings prior to appearance. Issues has been ongoing for the past 3 months - 1,000 miles and 4 months after the end of bumper to bumper warranty.

The contact owns a 2020 Ford Explorer. The contact stated while driving at undisclosed speeds, the passenger’s side rear brakes were scraping. There were no warning lights illuminated. The vehicle was taken to the local dealer for NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was repaired; however, the brake failure persisted. The manufacturer was not notified about the failure. The failure mileage was approximately 40,000.

We turned the vehicle on and a parking brake error came up on the dashboard followed by the dashboard lighting up with a lot of warnings. The vehicle was turned off and back on but continued with the error. Because we were out at a store and not home, we tried to drive it. We placed it in reverse and when put in drive, the brakes did not work with engaged. There was a small bumped that was able to stop the vehicle. I called Ford and they offered to run diagnostics on the vehicle for next week but could not guarantee a paid rental for the length of time needed for the repair. After exiting the vehicle, letting it rest for 5 minutes and restarting again, we were able to drive home with the brakes working again.

Drivers assist failed and caused me to cross lanes into the cable barrier on interstate 40 causing 18,000 dollars worth of damage now the parking assist no longer works

While driving my Explorer at night on an unlit road in north western New Jersey the instrument cluster in my car displayed a warning message stating, “Check Headlight System, See Manual”. I pulled over and inspected my cars exterior lights for abnormalities, found none. With the headlamp warning light still on I proceeded on my way home when approximately 10 miles further down the road my driver side low beam turned off completely drastically reducing my visibility of the road ahead of me. Making it incredibly unsafe to me and the passengers in my car. On my way home I got pulled over by a local police officer for an out headlight. I explained the issue and they let me off with a warning. I immediately brought my car to my local Ford dealership to be further inspected. They proposed that the headlamp control module was causing the issue by diagnosing using their “pin test”. After replacing the module ($1,000) at the dealership I drove the car less than 10 miles away from the dealership and the headlamp warning light turned back on and the driver side low beam turned off once again leaving me stranded without light on the road. This cycle continued several times and Ford had no explanation as to why it’s happening. I was sent a quote to pay full price for the repair ($2,500) because I was out of Ford’s 36,000 mile limited warranty. A new car that leaves me without a driver side low beam on a dark road poses an incredible risk to me and my passengers as well other drivers and is unacceptable. Not only is an out headlight illegal and a ticket able offense what if there was an animals or debris on the road while I was driving with my 8 month old niece? My down the road sight is exponentially reduced because the driver side low beam is out. The car had less than 36,500 miles when this issue first occurred and it’s been an ongoing problem ever since. An LED headlamp is supposed to be a “lifelong” vehicle part and it’s failing before the car is fully broken in.

We are having issue with the “Check Headlamp System Check Owners Manual” display on the dash. Took it in for repair under warranty. They replaced passenger side headlamp. The warning still appears on dash. Is this an electrical issue? Will this cause a fire if it’s a short somewhere? Will the lights just malfunction going down the road if issue is not corrected? These are all questions I have and am concerned about my family’s safety…

During the past 4 months or so, I have noticed burning sensation in my eyes and tightness in my throat and lungs whenever I get into the vehicle even when the ignition is not even turned on yet. Recently, it got to the point that I am experiencing headaches while driving. I don't feel these sensations when driving my old 2016 Honda Civic or being inside any other car. Last December 2023, I brought and left the vehicle for a week to Future Ford of Clovis dealership in Clovis, CA for diagnostic tests. They did not find anything wrong and no report was made since they did not find anything that might have caused any issues. As of this writing, the problem persists and I do not feel safe anymore being inside this 3-year-old vehicle, let alone drive it.

Transmission failure at 48k miles under normal driving conditions. Down shifts from 7th to 6th gear you hear noticeable clunk and vehicle jerks as described under Ford TSB 20-2337

AWD Module is faulty and somehow not covered by Powertrain warranty.

Trunk hatch will not close or open properly, intermittently works, rear camera display turns off, does not work at times, display controls work intermittently

The front driver's and passenger side wheel well liner is hanging down on my tires. They constantly rub against tires and on driver side it has created a hole in liner. I feel they will eventually detach from wheel well and damage my vehicle or possibly someone else's vehicle. I am afraid it could also fall off in traffic and cause an accident. When I turn my steering wheel the scrubs on liner as well.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the pre-collision assist, service engine, four-wheel drive service, and advancetrac service warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the front axle. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2174. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.

The contact owns a 2020 Ford Explorer. The contact stated that upon starting the vehicle, unknown warning lights were flashing. Additionally, the vehicle failed to shift into drive as needed. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 42,000.

Adding gas to my FORD EXPLORER 2020 Limited EcoBoost 4WD, is almost impossible. We just purchased this vehicle used in November 2023. No matter what gas station we use, no matter how slow we fill, the nozzle continuously clicks off every few seconds. We use the funnel that came with the vehicle & the gasoline consistently spills out along the side of the vehicle. The only way to get gas in the tank is with the funnel at the slowest fill possible. When the tank is on the fuller side, it sloshes around incredibly loud & there’s also a knocking sound on the driver side under the steering wheel area. I’ve looked online & have seen so many others that have these same issues. Took the car back to the dealership, they attempted to fill up the tank themselves and were just as confused as I was on how difficult it was to fill the tank.

The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the vehicle experienced a hard downshift and failed to accelerate as needed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with catastrophic engine failure. The contact stated that the vehicle remained with the dealer unrepaired due to the cost of the repair. The manufacturer was notified of the failure. The failure mileage was unknown.

FORD EXPLORER 2020 LIMITED ECOBOOST 4WD. Purchased this vehicle used in November 2023. Intermittently, the frontal crash warning goes off when there is no vehicle in front me. The front warning sensor did not beep as I tried to parallel park along a sidewalk. I gently hit a curb and had to have my tire replaced, seems like I hit it just right for a chunk to be taken out and threads were exposed. The rear back up camera and 360 view screen turns blue intermittently. I have the shut the vehicle off and turn it back on for it to properly function again.

Driver's side headlight works intermittently.

The rear left brake caliper locked up and caused damage to the wheel, tire, rotors and most of the brake assembly. Ford service thought that maybe a bolt fell out. The vehicle has ~36000 miles. I purchased what was called a bumper to bumper warranty from the dealership but was told it did not cover the problem. The damage is $3200. I looked at online forums and found numerous entries about the brake caliper issues. A parts employee at a dealership told me the part (L1MZ2B511C) was on national backorder due to a "Quality" problem. Ford customer service said they would not cover the repair because there is no recall.

The adhesive to the sunroof headliner has failed causing the headliner to sag. The sunroof is almost the size of the entire top of my vehicle, which concerns me because I have two young children in the back and if this falls down on them while I’m driving or even on myself while I’m driving this would be dangerous. This issue is not specific to me. At my dealership there are actually a couple of escapes and explorers going through the same thing. The cost to repair is 6 hours of labor so about $1200. I don’t believe the consumer should pay when this poses a safety risk and also seems like a manufacturing defect. Another thing is that my sunroof will still open but it crunched up the headliner, and if i don’t stop it from opening in time then my sunroof will jam and I will have an open top.

Tailgate latching warning is intermittent in indicating if a lift gate is actually left open. This has been a reported issue by multiple users on forums. It’s caused me to have to call airport security to make sure my tailgate was indeed latch and happened three other instances. Some users have reported that they have had their driver door entry keypad unplugged that’s shorting the car’s warning system. This now sets off my car alarm and also sends a notification via the ford app. See other users experiencing the same issue since 2022 and ford trying to charge customers for short, even some reporting not being able to open the lift gate at all. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

January of 2023, 30,000 miles took the car in for oil change and for a complaint of exhaust noise and smell coming from just behind the engine. Dealer checked and stated they found no issues. December of 2023 43,000 miles on a cold day noticed exhaust vapors coming from under the car in the area of the noise. Found the pipes, NMZ-5G203-A and dash -B to be broken at the expandable joints. This corresponds to both my wife and I experiencing head aches/excessive sleepiness while driving long distances. Made an appointment for January 04, 2024 at Tom Peck Ford Clinton WI. The pipes were found defective and replaced at a cost of~$600. Given the left side had a recall on the police version 3.0L, why was a recall not made for the passenger models with the same engine? Have noted the issue reported on the NHTSA sight often. Recall 21E11. Ford also issued a CSP TSB 21B35 which referenced the Police and ST models with the 3.0L engine, but the parts are the same for the Platinum version. Also noted the -B part as now been updated to a dash -C. It is clear from the reports on the NHTSA and various Explorer forums the flexible connection is a failure point that could lead to an accident or death. The is a far more serious issue than the chrome pieces on the window up and down buttons causing some cut fingers. I cannot download the documents or pictures.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the rearview camera image turned black or blue. A message indicating that the rearview camera was inoperable was displayed. The contact stated that the vehicle was taken to the dealer, where an unknown software update was performed several times; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 16,000. VIN tool confirms parts not available.

When parked with the vehicle running a passenger exited the rear seat behind the driver. When they closed the door the drivers seat moved all the way forward and the seat back also moved forward pinning the driver to the steering wheel. After a few seconds the driver was able to move the seat back from the steering wheel. Not sure if there is a setting for the electric seats to move forward like that but it should not do it with the driver in it.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle independently downshifted without warning. The vehicle also hesitated or lost motive power upon depression of the accelerator pedal. The contact stated that the vehicle jerked forward before resuming normal driving operation. The vehicle was taken to the dealer where a diagnostic test was performed. The dealer later diagnosed the vehicle with transmission failure and informed the contact that the vehicle was not under recall. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired and remained in possession of the dealer. The failure mileage was approximately 119,000.

The contact owns a 2022 Ford Explorer. The contact stated while driving 55 MPH, the vehicle started to shake abnormally. While driving, the vehicle lunged forward without the accelerator pedal being depressed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be rebuilt. The software was reprogrammed and set for the parking brake to remain engaged. The vehicle was repaired, but the failure persisted. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 63,000.

The contact owns a 2020 Ford Explorer. The contact stated that the brake warning light was illuminated. The brake pedal was engaged and continued to depress independently. After turning off the vehicle, an abnormal sound was detected. The contact stated that while driving, there was a line on the screen. The vehicle was taken to an independent mechanic and the contact was referred to the local dealer. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,000.

The contact owns a 2020 Ford Explorer. The contact stated that the rear seat headrests failed to remain in the upright position. The contact stated that while attempting to adjust the headrest, the headrest failed to lock into the selected position. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Power train malfunction (wrench) indicator came on. I eventually slowed down and when turning sharply, I could feel some grinding. I didn't want to drive any longer than necessary and got the vehicle to a shop. There was a bulletin for this problem-23-2114 requiring replacement of multiple parts including intermediate shaft and half shaft. Considering this was in the front end drive train, I was very concerned this could have affected the steering ability.

I recently had an increasing tire vibration problem on my 2020 ST with 18,500 miles. Took the ST to a Costco tire center to have the tire balance checked for lost weight, damaged rim or whatever. Balancer had massive weight shift so they took tire off the rim. Unknown to me, the original Pirelli P Zero tires have a foam coat inside the tire for noise comfort(????). It had deteriated and was formaing clumps and coming off the rubber.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention). The contact stated that while the vehicle was in reverse(R), the rear-view camera screen was blue. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 5,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving 35 MPH, an unknown warning light illuminated. The vehicle was taken to a local Pep Boys, where it was diagnosed and determined that the EVAP system was leaking. The vehicle was not repaired. An unknown dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,253.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was violently jerking. No warning light was illuminated. The contact stated that the rear axle bolt had previously been replaced; however, the failure recurred. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,200. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle jerked and shook excessively. The contact stated that while depressing the accelerator pedal, the vehicle lost motive power and failed to accelerate as intended. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

How does a canadian vehicles imported april 24th allowed to be titled april 28th when it was bond released in Sept ???

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that after he started the vehicle, the vehicle failed to shift into drive (D), reverse (R), or neutral (N). The vehicle was not diagnosed or repaired. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

My backup and 360 camera repeatedly fails. It maybe works 1% of the time. Ford is aware and has no resolution for the problem.

Overwhelming amount of exhaust gases blowing in through ventilation system. One vehicle is in motion very little, but when stopped and extreme amount of exhaust gases, enter through the vent system. Creating burning, sore throat, at certain times nauseating it’s actually unbearable. Reported it to the dealership they had mentioned it was oil on the exhaust pipe from the transfer case? Transfer case was repaired. Sorry to say I know the difference between burning oil and exhaust gases.. All passengers also as witnesses will agree. On long trips it will create headaches. Even if the exhaust system has a leak, it should not come up through the ventilation system. It’s actually really bad. I noticed there were recalls on older vehicles even related in accidents in police cruisers. I was never issued a recall for the situation yet I have the same situation that have been complained about and documented.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated that while the transmission was shifting gear, there was an abnormally loud grinding sound coming from the front-end of the vehicle. There was transmission fluid leaking underneath the vehicle while the vehicle was idling. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the transmission cooler had fractured and needed to be replaced. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10185994 (Power Train, Equipment) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the Customer Satisfaction Program. The repair was not covered under warranty. The approximate failure mileage was 31,000.

The contact owns a 2020 Ford Explorer. The contact stated that with the vehicle in park, the vehicle started reversing independently. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to several faulty parts inside of the transmission. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 78,000.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) and 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated while attempting to engage the front driver's seat control buttons, he noticed that the seat control buttons housing was fractured internally. The contact stated that he replaced the part himself. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact they could not assist because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

The 4WD/Powertrain service wrench appears on the dash of the car along with multiple other warnings “Service Advance” The AWD module has been an issue with 2020 Ford Explorers around the nation, locally as well as the Ford Service Techs brought to my attention. This AWD module has been replaced and fixed multiple times on my own personal vehicle but still manages to not function correctly. While on the highway, my car was going 65-70 mph and suddenly stops accelerating and slows down to 40 mph without driver having control of the matter. Acceleration does not occur until foot is off the pedal and the RPMs are back down to 1000 and slow acceleration occurs. The AWD module has had issues on the 2020 Ford Explorer regardless of mileage. It occurred at 7,733, 9,569, and 30,351. Again at 64,000 miles and again at 93,276 with lights coming off and on in between but after a while lights shutting off and car functioning normally. This is an electrical, technical issue that messes with the speed of your car while on the road. It’s happened while trying to accelerate from a red light to a green light and being unable to move proficiently with traffic.

Please refer Complaint Number: 11507564 Manufacturer promised to release a temporary remedy by mid august. Its November ,still no temporary fix nor permanent. Dealers give a fixed response of no parts available or no remedy. Attached is the recall letter that promised a temporary fix by aug 7,2023.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds and whenever attempting to accelerate the vehicle would display a jerking sensation. It would jump as if it wanted to fail and or stall. power train malfunctioning, hill start pre-collision assist, front camera low visibility, as well as others, all had illuminated on the dashboard. The vehicle had been taken to the dealer who diagnosed that the all wheel drive module had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure and referred them to NHTSA. The approximate failure mileage was 34,412.

The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to coast into a parking area, after which the vehicle displayed a power train fault alert. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 103,000.

The contact owns a 2020 Ford Explorer. The contact stated that upon starting the vehicle and shifting into gear, the rear end of the vehicle made abnormal clicking sounds. The contact stated that the vehicle made abnormal clicking and popping sounds while driving from a complete stop. Additionally, the contact stated that the vehicle hesitated to respond while accelerating. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V255000 (Power Train); however, the failure recurred. The vehicle was taken to the dealer, where it was test-driven, and it was confirmed that the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the records indicated that the recall repair was not completed. The failure mileage was approximately 67,473.

No recalls listed on this site for my vehicle, but the main center dash screen is failing about 40% of the time, preventing the back up camera from working intermittently.

This car is putting my life in danger! It feels like the gears are slipping in the transmission. When I accelerate, there is a metal grinding noise and the car has no power. Most recently, I was doing 70 mph on the highway when I went to pass someone and I lost power to the transmission. I heard an awful metal grinding noise. I could smell the metal grinding. The vehicle didn’t engage the gear again and I was forced off the road. Thankfully I made it to the shoulder. I had to wait 15 min to restart the vehicle. Today, I went to turn off the vehicle and it wouldn’t let me. It gave me a dash warning that read “ transmission not in park” and “Park Not Available, Apply Park Brake Before Exiting”. The light on the gear shift for park was flashing. I couldn’t turn off the vehicle. Then I couldn’t start it again for a while. The vehicle also shifts hard out of reverse or into drive frequently. The four-wheel-drive transfer case was replaced with less than 5,000 miles on it. Vehicle has never operated the same since and has gotten worse. I’ve taken it into the dealership more than half a dozen times for this issue. They can never replicate it. There are codes in the computer from the failures in the gear shifting, but the dealership says they can’t fix it because they can’t replicate it. I’m literally afraid for my life to drive this vehicle at this point. I’m not paying thousands of dollars to replace a transmission that has been bad since we bought it new. I have 65k miles on this very expensive vehicle with a transmission that has failed from the beginning.

The contact owns a 2020 Ford Explorer. The contact stated while driving 25 MPH, the vehicle experienced a hard downshift which caused the vehicle to jerk and independently shift into park. The contact smelled an abnormal burning odor. The vehicle lost power motive and stalled. The contact pulled over and was able to restart the vehicle. No warning light was illuminated. The vehicle was towed to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 83,000.

Car became unresponsive to accelerator while trying to pass on the freeway, lost speed and had cars around me going 65+ mph, this is not the first time this had happened, have filed several reports and have not heard about a fix to this, getting nervous using this car and I don't know what recourse I have, dealer unable to duplicate the problem and almost got involved in an accident again, please advise. See complaint 11539225, 11533701, 11521566, 11494044

The contact owns a 2020 Ford Explorer. The contact stated that after parking the vehicle, upon releasing the brake pedal, the vehicle started to roll backwards. There was no warning light illuminated. The contact stated that upon depressing the brake pedal a second time, the vehicle stopped. The contact stated that the failure had been recurring while parking the vehicle. The contact related the failure to NHTSA Campaign Number: 23V675000 (Power Train); however, the VIN was not included. Additionally, the contact stated that while driving at various speeds, the Lane Keeping Assist (LKA) steered the vehicle towards traffic. The contact stated that he was able to steer the vehicle back into the lane; however, the steering wheel was very resistant. The contact stated that the failure had occurred twice while driving. The dealer was notified of the failure and referred the contact to the manufacturer, who then referred the contact to the NHTSA hotline for assistance. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 60,000.

Our 3rd car (used by our daughter) has started to smell like mold. I then noticed the back seat behind the driver side was wet. All windows were up and fully closed - never left open. I soaked up the water. Days later the water returned. I did some research online and found this is a recurring issues were weld joints breakdown and then leak. In that same forum the post referenced water built up where the spare tire is keep. I just opened up the spare tire area and noticed 3" of water and the mechanism for holding down the tire is rusty, suggesting the water has been there for sometime. As reference, here is the forum I mentioned above: https://www.cargurus.com/Cars/Discussion-t51317_ds819498

On September 10, 2023 our 2020 Ford Explorer ST with 26,800 miles began experiencing a harsh downshift in the transmission between gears 7 and 6. I contacted the Ford dealer where purchased (Germain Ford in Dublin, OH) however they said they could not look at it until November 2023. I contacted another Ford dealer (Buckeye Ford in London, OH) and made an appointment for Friday September 15, 2023. I drove the vehicle to them and they confirmed a transmission problem, but could not get their transmission tech to look into it until Monday September 25th. They said the vehicle was OK to drive and released it back to me. The problem continued throughout the next week and on Saturday September 23, 2023 while driving on a major roadway the vehicle began lurching and losing all power. At a stoplight on a 6 lane road, the vehicle would not move at all. The transmission was unresponsive and the car would not move. I could not even put the vehicle into neutral to try to push it out of the traffic. This put me in an incredibly dangerous situation. I ended up having it towed back to Buckeye Ford in London, OH (a $385 tow job). They had the vehicle from Saturday September 23, 2023 until Friday October 20, 2023 when they told me they had repaired the transmission and it was ready to go. I picked it up that afternoon and drove it home, but while driving, I could tell the transmission was still not shifting correctly. When I reached home I parked it in the garage and when I exited the vehicle I noticed a strong burning smell. Shortly thereafter I noticed a puddle of transmission fluid (or possibly transfer case fluid) puddling underneath the vehicle. I immediately contacted the dealer and made arrangements to have it taken back to them the next morning (Saturday October 21, 2023). I would like to know why Ford did not authorize a complete transmission replacement as there are many documented issues with this particular transmission in the 2020 Ford Explorer ST.

Two days after purchasing the light warning alert system started coming on. CHECK SYSTEMS HEADLIGHTS WARNING comes on EVERY MONTH THEN THE HEADLIGHTS WILL GO OUT first the left them the right…Ford can’t fix the problem because they don’t know what and why this keeps happening. The lights have been replaced 4-5 times and reprogrammed. I have took it Ford dealership 7 times, and the last time I was told it can’t be fixed because Ford has to send an update for the electrical system… plus one for the back up camera going blue/black as well…..They also have to send an update program for the other warning as well….so no end to the problems to date…

The camera system does not work and disables the reverse braking and other safety features while reversing. This is a safety concern as while backing up to a trailer I have hit it 2 times, as the image will freeze and seems as if there is still room to continue backing up. I have taken this 4 times for recalls (since 2020) and none of them resolved it.

Driving 55 mph in a costuction zone lost power and 2020 explorer stated bucking violently with no place to pullover. Power came back and took to dealer. Drove it while waiting for parts when the tansmission went completely out. This happened on June 21 2023. Only 19500 miles. They replaced the trasmission.

My 2020 Explorer ST has been in the shop off and on for three months. The engine had to be replaced at about 45K miles. The transmission whines. The latest issue occurred while driving in downtown Chicago. I was coming up on a light and moved to the left turn lane to turn into oncoming traffic. When I went to go - I pressed the pedal and nothing happened. I ended up rolling into oncoming traffic when finally, the vehicle responded. On the way home this happened about 10 times on the interstate. It would happen when you quickly decelerate and then accelerate after the transmission downshifted. The loss of responsiveness lasted about 5-10 seconds each time and was accompanied by a loud clicking sound under the vehicle. It is still at the dealership and waiting to hear back from them.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V735000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact stated that the manufacture had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20,000.

Was at a complete stop heading Westbound on State Road 200 at Amelia Island Parkway (rd name?) at approximately 9:35 AM. I was behind a semi truck in the right hand lane. No one was ahead of him. There were two cars in the left hand lane, no one in the turning lane onto Amelia Island Parkway. I decided to get into the left lane behind those two cars so I wasn’t stuck behind the semi. I very slowly moved to the left lane, pushed on the brake the first time and kept moving, second time pushed as hard as I could and kept rolling, now close to hitting the car ahead of me. I immediately put the vehicle in park and which also activated the parking brake. The light turned green and I put the car back into drive and drove no faster than probably 45 mph. Stopped into the ulta parking lot parked and called Paul Clark Ford who insisted I bring the car in right away. Drove approx 2-5 min to Paul Clark Ford slowly. Ford was not able to reproduce the issue. No warning lamps came on.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 25 MPH, the vehicle became hesitant while downshifting. The vehicle independently jerked. No warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty transmission that needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to call NHTSA Hotline for assistance. The failure mileage was approximately 92,200.

Vehicle would suddenly slam on breaks when breaking and stalled changing gears. We have had it looked at and it is in engine failure - the vehicle is only 3 years old.

Reporting a loss of motive power and loss of transmission torque to the rear wheels from my Explorer that had been remedied with the PCM software update. Experience a surge forward nearly striking another vehicle. Contacted my Ford Dealer who advised that I must wait for a letter and instructions from thereafter. I have several trips planned with family and feel this is unfair ( prolonged fix and intial fix didn't work) and unsafe but I need my vehicle.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at 15 MPH, the accelerator pedal was depressed, and the vehicle violently lunged from side to side, causing the contact to lose control of the vehicle. No warning lights were illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000. Parts distribution disconnect.

I’m having to replace the driver’s seat mounting/frame (underneath the seat) for a second time since I’ve had this vehicle. It happened last year as well.

the pre collision assist came on 10/09/2022 then On 10/02/2023 the pre collision assist warning light flashed 3 times on dash then went out drove to work when i started the car again the hill assist light came on abs light came on collision warning light came on4wheel drive light came on and little wrench light came on i could not change drive modes while driving the vehicle home the reduced power light came on and the vehicle ran slower got the vehicle home did feel safe driving it with system telling me failures and everything not working and called ford dealership asked if it was ok to drive with everything going on was told it was ok to drive was told i had to wait 3 weeks I called another ford dealership was told not to drive it and it had to be towed because it was unsafe and undriveable to dealership where it is being repaired for safety issues

The 2020 ford Explorer eco boost limited that we have has had many issues that we are concerned about. Our number one concern is when we accelerate on the freeway to get up to speed we have a rotten eggs/ perm smell. We have taken this into the ford service department and they were able to recreate the smell and had the ford master mechanics look at it. The smell is a sigh of a catalytic converter going out according to other mechanics on other vehicles. They have gave us the excuse that it is the way the vehicle smells when you accelerate. It is a strong odor that makes the passengers in the vehicle verbally ask what is throat smell. My specialty in my career has brought up the question that I don’t know the smell and is it harmful. What could the long term effects have on me and or my family and kids. It’s a very displeasing smell and to hear the ford dealership tell us that it’s just the way the vehicle smells is a little frustrating knowing that we bought a vehicle that may have an issue and is not performing the way it is designed to. Also we have had issues with the electronics in the vehicle where the passenger mirror continues to extend beyond the set position. If you are not paying attention and look to use your mirror while driving you will not be able to see where the mirror is designed to show. Ford after a while of back and forth not wanting to fix it finally fixed it he issue by replacing a new mirror. We have had connection issues from the main computer and our tailgate will randomly open while getting our kids in the car. It has not done it while driving yet but we expect it to. We have taken it in for those reasons but they have not been able to fix it.

1.Issues with Navigation / Map display 2.Issue with Speedometer display changing location on dash while driving Have previously written re: issues with the backup camera system on this vehicle. This a new recurring issue with the Navigation system and Driver Information Center display. 10/02/23 – Upon starting vehicle, map only displayed on the bottom 1/3 of center 10” display. Attempts to restore settings unsuccessful. Searched internet, found procedure for “soft reboot” of system (Press and hold Volume on/off button, then press right “next track / seek” button simultaneously.) This restored map to full screen. 10/03/23 - Start vehicle, map reverted to 1/3 screen. A soft reboot restored screen. This happened repeatedly over next several days. 10/08/23 – Map back to 1/3 screen, and Navigation kicks in telling me to resume a route previously cancelled. I cancel route and proceed. I don’t soft reboot. 10/09/23 – Start vehicle, map displays full screen, and Navigation again wants to resume the cancelled route. Cancel the route and drive 1 mile. Return to the vehicle within 15 minutes. Restart vehicle, map back to 1/3 screen, and Navigation again wants to resume cancelled route. Go to next destination and exit vehicle upon return, map is back to full screen. 10/09/23 – Evening – Map back to 1/3 screen. 10/10/23 – Map back to full screen. Drive approximately 40 miles. During drive map repeatedly zooms in and zooms out, AND A NEW PROBLEM APPEARS. During drive, speedometer display on the dash Driver Information Center repeatedly shifts back and forth from left side of the display to center of the display. Am out of vehicle for approximately 30 minutes. Upon restart map is back to 1/3 screen. I press the “Home” button and am provided driving instructions to some address never before visited and not even remotely close to my home. The map display is annoying. The repeated shifting of the speedometer display is a real distraction while driving.

When putting the vehicle in reverse the backup camera will cut out to a blue screen randomly. A recall was issued in May of 2023 and it is now October with no fix at all.

The contact owns a 2020 Ford Explorer. The contact stated while driving 65-70 MPH, the engine was running abnormally loud. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that a bolt had loosened, leading to corrosion and a hole in the exhaust pipe. The dealer informed the contact that the failure was due to the elements, and that the exhaust system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 55,000.

While driving around town when I am coming to a stop either at a red light or stop sign or even in the drive through at a restaurant I am getting a message that says "shift to P, then Restart Engine" and then the car just shut's off and I have to put it in park and restart the car. After restarting the car sometimes is very sluggish as if it is not going to get through the intersection or starting from a stop ... this is in my opinion a very serious problem and a safety risk for not just myself and family but that also of the general public.

Intermittent non-functional backup camera and brake assist after ford dealer applied a fix for backup camera failure. Backup camera blue/black screen error was not present before dealer applied “fix”

Please find attached documents (including a Chat Script) related to an issue we are having with our 2020 Ford Explorer. Our vehicle has less than 10,000 miles on it and began having serious transmission issues to the point where it was unsafe to drive. The vehicle would completely stall out in the middle of an intersection or during acceleration at speed. On August 16, 2023, we made an appointment for Friday September 15, 2023, (earliest available appt) with a dealer to get the vehicle in. We parked the vehicle in our garage from 08-16-23 to 09-05-23 then took it to the dealer. On Wednesday, September 20th, 2023, the dealer notified me that the technicians found that the transmission fluid smells burnt, and they will be submitting their findings to Ford so they can find out how to proceed (either replace or repair). On Wednesday, September 20th, 2023, the dealer notified us that they got a response from Ford, and they are going to be replacing the entire transmission and they will be ordering it that day. We are still waiting for the new transmission to arrive and to get an estimate of how long the replacement will take. Now, I am not writing you to just complain about the amount of time we have been and continue to be without our vehicle, but rather to stress the fact that there is a HUGE issue with certain Ford transmissions that should be addressed through recalls not technical bulletins (as attached - TSB22-2428) as this is an extreme safety issue. I can tell you form experience that it is very scary when you start to accelerate from a red light and your vehicle completely stalls out and stops moving forward and the vehicles behind you have to slam on their brakes and swerve around you. It is also very scary when you try to accelerate at speed to change lanes etc., and the vehicle completely stalls out. This is why we parked our Explorer in our garage for over 2 weeks waiting for our scheduled appointment.

Transmission jerks abruptly and very hard.

Complete loss of audio when using navigation system. All audio from built-in sound sound system is not available, which occurs intermittently and lasts for up to 3 days or more.

Vehicle lost power while driving at 75mph on major highway. Received power train malfunction warning light. Had to tow car to dealership and wait 9 days for the service technician to determine a repair. Now my parking brake light keeps coming on.

The contact owns a 2020 Ford Explorer. The contact stated that upon entering the vehicle, the vehicle had electrical power but failed to start. The doors locked, after which several attempts to exit the vehicle failed, and smoke began to enter the interior through the vents. The contact called 911, who arrived right as she was able to exit the vehicle. After a visual inspection of the engine compartment, the fire department discovered faulty electrical wiring. No warning lights were illuminated. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V687000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 69,000.

Back up camera stays on after selecting Drive and moving forward, it will either stay on showing what’s happening behind me or will stay on for 20-40 seconds than go to a blue screen or blue than black screen and stay in that screen. While this is happening I have no control over the display, sound, radio or heat. There has been time the back up camera has stayed on while in park. I have several pictures and videos of these incidents. In the incidents I was able to reboot my display it would be unresponsive and not update time these issues only happened when the back up camera would not properly shut off

The exhaust started making excessive noise about 07/15/2023. I had around 42,000 miles on the vehicle when the noise started. That means it was about 2 months and 6,000 miles out of warranty. Ford has a recall on the exhaust system (recall 21E11) for “thermal mechanical fatigue” of the welds on the left-hand side of the exhaust system. This is an emissions systems recall. I took the vehicle to my dealer, Serra Ford, Farmington Hills, MI on 07/19/2023. They did a repair per the recall but the excessive noise continued after I picked the vehicle up. I subsequently took my vehicle to a Midas muffler shop on 07/31/2023. They inspected my exhaust and found that the system was still leaking at the area where the exhaust system has been recalled and repaired and in addition the exhaust was completely broken and separated (weld failure) at the area at the right-hand muffler/tail pipe connection. Both problems are obviously the same type of failure. I have an inspection report and photos of the failed exhaust system from Midas. I took the vehicle back to the dealer. My repair invoice shows their diagnosis “found weld after exhaust on passenger side failed”. This is the right-hand side of the exhaust system. They determined that I needed a complete new exhaust system. I have my dealer repair invoice and photos of the failed exhaust system taken by Serra Ford. Ford has declined to repair and replace the exhaust system as part of my new car warranty or pursuant to the recall. I have obtained documentation relating to the above mentioned recall and to a “Customer Satisfaction Program 21B35” sent to all Ford dealers on November 7, 2022 showing that Ford knew on November 7, 2022 or earlier that it had problems with both the left-hand side and right-hand side exhaust system on vehicles like mine. This was well before my new car warranty expired.

The contact owns a 2020 Ford Explorer. The contact stated that on several occasions while driving at approximately 55 MPH, there was a beeping sound for the Hill Start Assist warning Power Train collision assist not available. The vehicle was taken to a dealer where it was diagnosed that the axle disconnect actuator needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

When the car is placed into reverse, it automatically starts launching back with foot on the brake. To stop the car from continuing to reverse, we must pump the brake 2-3 times to take control of the car and in order for it to stop launching back, the car must be put into park and then turned off. This is extremely unsafe and has put our children at risk and is a concern when parking in populated areas. The problem is sporadic (often occurs 1-6 times per month since 2021) therefore, it is never known when it will launch back however, this has occurred on both flat and incline surfaces. The problem has been inspected from a Field Service Engineer who noted that it occurred in their procession and stated it was "normal operating conditions" but then stated they would continue to monitor the issue which is contradictory of the "normal status". This is not normal operating conditions when you have no control over the reversing mechanism.

On July 16th, 2023, while driving from Ohio to Indiana, my vehicle would not accelerate properly, and the power train malfunction warning illuminated on my dashboard. (The vehicle is available for inspection upon request.) My entire family's safety was put at risk as we were all in the vehicle at the time of the incident. We were on the toll road where other commuters were driving and were unable to accelerate as normal and other commuters were forced to go around us until the vehicle reached appropriate speed. Upon our arrival home the vehicle was taken to Ford for repair. Ford stated there was a recall for this issue and they programmed a software update which engages the parking break when the vehicle is placed in park and the warning light was no longer illuminated. I purchased the vehicle in December of 2021 and was not made aware of the recall in April of 2022. Prior to this incident my vehicle has showed no open safety recalls when entering the VIN online or checking the Ford Pass app. My vehicle has also never automatically engaged the parking break until after the service repair in July of 2023. Since there have not been any open safety recalls and my vehicle has never previously automatically engaged the parking break my belief is that the issue was marked as repaired without actually being repaired. The vehicle has been in for service for a separate issue at least 10 times prior to this incident and this "recall" was never brought to my attention or fixed at any of these service appointments.

Purchased this vehicle used exactly 2 months ago and put 1500 miles on it (now 56k miles). Within the last couple days, the vehicle started downshifting hard, similar to a punch type shift, under 35mph. After driving for a few minutes, it begins to shift the same while upshifting at similar speeds. While trying to go up a small hill on a curvy road, the vehicle decided it didn’t want to shift, began slowing down, and began making a grinding sound. The sound last a couple seconds before stopping then started again for a second. Vehicle doesn’t appear to have issues at a steady speed above 45mph due to not shifting at the time. I had both kids in the car with me at the time this was going on and the issue could have stalled us in the road and caused us to get rear ended due to the semi blind turns. We had a similar issue in a different vehicle but no where near as bad, especially instantly, where the throttle body had to be replaced. The vehicle drove fine after that. Diagnostic is a week out and the beginning of any transmission repairs approximately a month out. Vehicle is still under factory powertrain warranty by a couple thousand miles and covered under the extended warranty. However, the extended warranty only covers a max of 5 days rental although we could be without a vehicle for a month plus. I would not trust this car to go 5 miles down the road at this point, which is sad for something purchased 2 months ago from a reputable dealer.

While slowing down the car feels like the engine shakes and when I start to drive jumps when I accelerate also when I’m on brake it also starts to jump maybe transmission or engine problems

I had the driver side catalytic converter replaced under recall , I notice that the passenger side catalytic converter has a crack at welding point i notice this do to black exhaust leak crack shows black powder from exhaust marks on crack

The contact owns a 2020 Ford Explorer. The contact stated while the brakes were being replaced, the mechanic noticed that the transmission had a leak and referred the contact to the dealer. The vehicle was taken to the dealer and the contact was informed that there was a leak in the transmission oil cooler and that the transmission oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty had expired and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 44,560.

The contact owns a 2020 Ford Explorer. The contact stated while driving 35 MPH, the front passenger’s seat became detached. No warning light was illuminated. The vehicle had been diagnosed by the dealer and determined that the failure was due to a design flaw which cause the plastic clips used to hold the seat together had fractured. The vehicle was repaired several times, but the failure persisted. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the power train and several other warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the AWD became inoperable. The park assist, traction control, ABS, Lane Keep System, front radar, and the parking sensor also became inoperable. The map displayed on half the screen. The screen was black with a blue rectangle. The cabin temperature indicator was flickering. The vehicle was taken to the local dealer and the contact was informed that an update and reprogram of the system was needed. The vehicle was not repaired. The manufacturer was contacted and offered financial assistance, but no assistance was provided. The failure mileage was unknown.

While driving the the vehicle's RPM increases violently, but no speed is increased or kept. Also, the car will jerk while driviing (at any speed). These are both separate cases. The occurs while driving on interstate, driving onto a ramp and entering traffic, while entering intersection and pulling into traffic, leaving a stop light and trying to drive through an intersection. It is being looked at by a dealer. Dealer says they cannot replicate. No warnings. I have been at risk many times trying to accelerate and not being able to when car slows or comes to a almost complete stop as entering traffic.

Warning that the cruise control function was not working. The the car would not go more the 5 miles an hour until it had switched out of 1st gear, it kept changing gears. I was scared to death of driving it. I had to use my emergency blinkers everytime I had to slow down and the try to regain speed. The transmission was making a clunk noise and the engine was reviving like crazy. I was afraid of being rear-ended or someone crashing into my car because I could not get out of the way. The car is at the dealership right now, they will not have time to look at it until after the holiday. I was 600 miles from home and terrified.

The contact owns a 2020 Ford Explorer. The contact stated while at a stop light, the vehicle accelerated and jerked with a delay while shifting gear. The check engine warning light was illuminated. The vehicle was taken to the dealer, but no cause for the failure was found. The failure persisted. The vehicle was not diagnosed or repaired. The dealer was contacted and stated that the vehicle was not under recall. The manufacturer was not contacted. The failure mileage was 72,000.

Summer 2023 OTA update to Ford Sync caused Sync system to malfunction. As a result touch screen controls are a black screen. No radio , no rear climate control, no backup camera , no 911 crash assist, no voice activated features, no forward collision warning system. Waiting for service appointment at local ford dealer.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound upon depressing the accelerator pedal. The contact pulled to the side of the roadway. The contact stated that upon inspecting underneath the vehicle, he noticed that the transmission oil cooler was covered in red fluid due to a crack near the oil cooler line. The vehicle was taken to the dealer, where it was diagnosed that the transmission oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 41,000.

In April 2020, I brought my car into the Lafayette Ford Dealership in Fayetteville, NC bc I had been experiencing issues with the car moving when it was not supposed to. I would start the car with my foot on the brake, switch it into reverse/drive and *without taking my foot off the brake* the car would jerk forward or back, depending on if I was in reverse or drive. The event that caused me to bring my car into the dealership occured while I was in front of my garage. I had my foot on the break, and was planning to adjust my direction toward the garage when my car propelled forward and took a hit that resulted in bad damage to my driver side bumper. The dealership held my car for over a week and was not able to replicate the problem, so they told me my car was fine. I have since mentioned this problem every time I get my car serviced to see if there have been any similar complaints and nobody has shared anything. At my last service appointment, they updated my firmware so that the car keeps the emergency brake on until I disengage it, which nullifies the issues that I had been having. Today I can across the following article that sounds exactly like the cause of the damage to my car. What are my options for taking this information to Ford to have them acknowledge the fault and fix the damage? Thank you. https://www.usatoday.com/story/money/cars/2023/06/25/ford-explorer-recall-investigation-nhtsa/70354653007/

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the camera became inoperable with the display screen going black. The vehicle had not been diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed down a steep driveway, upon depressing the brake pedal, the vehicle failed to come to a complete stop. The driver was able to bring the vehicle to a complete stop by shifting into park. The hill stop control and ABS warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 45,200.

Code 102F: All wheel drive module malfunctioned due to lost communication/wiring with the module. The vehicle is in a compromised state and driving differently with AWD disabled. Problem was confirmed at Ford dealership and Ford refuses to provide coverage under the powertrain warranty, even though this is a powertrain issue.

I purchased my 2020 Ford Explorer ST in 2020. Since then, I've had several warranty issues and recalls. Presently, this "blue screen" issue when the car is placed into reverse cannot be resolved by Ford who offers no solutions other than platitudes. This is a significant safety issue with the vehicle as the exterior camera assist does not work ("blue screen") and beeps intermittently when the vehicle is in reverse, which is a distraction. I cannot comprehend how/why a vehicle has had so many issues and believe action should be taken against Ford to remedy these problems.

Faulty exhaust downpipe. Vehicle made loud rattling by catalytic converter, upon investigation the downpipe exhaust hanger rod had broke off due to vibrations in the flex pipe. Ford has an issue with the flex pipe in which it is to weak and will shake the downpipe during idle or acceleration. Ford had issued a factory fix for the downpipe; however, it doesn't fully fix the flex pipe vibration issue. My flex pipe shake so violently that it broke the metal exhaust hanger rod by the catalytic converter. Without the hanger support further shake could result in cracking along the exhaust/catalytic converter. This could result to exhaust fumes being ventilated into the passage side of the car. This could result in carbon monoxide poisoning. As a pilot, they always teach us to check the exhaust for cracks and teach awareness due to the exhaust being near the cabin. Fords fix is to place a hose clamp which doesn't work. Multiple explorer forums have reported this issue. Fords solution to it is to replace it with the same part. Not sure how that will fix the issue if your replacing a defective designed part with another defective design part. I have attached photos of the snapped hanger and hanger location.

Essentially, my Ford 2020 Explorer is having the same issues as the other 2020 Explorers on a recall list . My Ford rolled back, and it hit my husband's car when it slipped out of park. It also is no longer going into park without giving me a weird error message. It is currently at Five Star Ford in Stone Mountain, GA awaiting repair. My car will not go into park. The transmission failed.

This is my third complaint regarding the same issue, driving on the freeway today the gas pedal was not responsive leading to a drop of speed almost getting hit from behind, don't know what to do, I'm getting nervous to use my car because the problem comes with no notice (see complaint [XXX], [XXX] and [XXX] ) hopefully I will not get in a serious accident before something is done. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Good Afternoon, the problem that I have encountered for is is that the rear camera does not work all the time a blue screen appears and I am not able to see what is behind me and that can cause me to have an accident. I do not feel safe

While driving the rpm needle dropped under 1 and would not accelerate. And while slowing down the car jerks. The wretch light showed up. The codes was read at a service center that it was powertrain control specifically the transmission temperature gauge and pulley system. Currently being diagnosed at the dealership.

Hard downshifting while coming to a stop - dealership is saying a complete transmission replacement on a 2020

After starting vehicle it rolled when placed out of park while foot was on break and the emergency break was still engaged. There was no pressure and all warning lights associated with pre-collision, hill start, and antilock break fault were flashing across screen only while trying to stop and break from rolling. My safety and others was at risk by rolling into the street i could have been hit by oncoming cars or unable to stop from hitting anyone. My vehicle is maintained at dealer and is kept up on all service and recalls requirements. After vehicle was towed to dealer they were able to find the following TSB: https:// [XXX] Lives are not a technical service bulletin they are a RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Backup and 360 camera have not worked since shortly after purchasing this vehicle in Aug 2020. They state issue is intermittent. It is not, it is constant. It rarely works. This has not been fixed since original recall in Sept 2020. They continue to update the recall which seems to be an attempt to hide the true length of time this recall has been outstanding and unresolved which is 3 years. I have young children and no reliable backup camera increases the risk of accidental injury due to backing into a child. It increases risk of accident due to being unable to see surroundings. I have attempted to resolve the matter with the dealership and the manufacturer. I am never given a response other than a canned answer that there is no fix at this time. I have owned the vehicle for 3 years. It is unacceptable to have this be unresolved with no action or accountability from Ford. I hope to see this situation escalated and the issue thoroughly reviewed to include how Ford has handled this. They have repeatedly ignored customers requests for assistance and resolution. They've deleted comments on social media pointing out the continued issue and lack of assistance from Ford in an attempt to keep selling vehicles with these issues they can't seem to fix. I firmly believe the "reasonable" timeline to repair a safety recall has been beyond exhausted. If they can't fix it, they need to find an alternative for the impacted customers. In learning they knew of the issue in May 2020 and I was allowed to purchase in Aug 2020 with this defect, I feel as though they were not following the 2018 law requiring backup cameras in new vehicles. There are significant concerns with the integrity of this company and their lack of concern for maintaining vehicle safety.

1. The Explorer spontaneously went on fire while being driven damaging the entire front of the vehicle 2. The vehicle could have exploded affecting other vehicles as well as injured or killed the driver and passenger 3. No. Insurance Company immediately declared vehicle totaled. 4. No. Once again, vehicle was immediately declared a total loss and assigned salvage company to take possession 5. No warnings. First sign of anything wrong was flames coming from under the hood

The contact owns a 2020 Ford Explorer. The contact stated that she became aware that the rear passenger’s side head rest was fractured several months ago. The vehicle was taken to the dealer, where it was determined that the head rest needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.

Cars jerking while upshifting or downshifting at regular speed.

The component that has failed is on the exhaust listed as the flexible exhaust pipe assemble part N1MZ5G203A. The part has no visual damage but consistently rattles while idle. The vehicle has been well taken care of but the part appears to be defective. This appears to be the same issue as NHTSA Technical Bulletin 20-2282. There are no safety concerns at this point. The vehicle has been inspected by Capital Ford in Charlotte North Carolina. There has been a Ford customer experience associate assigned to the case who has reviewed the dealerships diagnostic of the issue. Ford has offered to pay for the part but not the labor required to install the part. There were no warning signs/lamps/indicators notifying of the underlying issue.

Fuel gauge on electronic instrument panel shows empty at all times. Driver can run out of gas without warning. Vehicle OBDC shows fuel sensor fault, local dealer claims a faulty instrument cluster with very costly repair. No warnings before this happened. Just Fuel light coming on, check engine light coming on and fuel level showing Zero.

Shifting is hard shifting up and down

When you put car in reverse the camera screen may go blue or black. Sometimes it is all in cone in rear, other times it’s on the right side and at other times it is the entire screen. Turning blue or black. This started in the first several months of ownership in 2020. The dealership tried several things including replacing the camera in 2020-2021-2022. Problem continued. Was told it was all fixed and the same day it happened again. I live in metro DC and have to park in small spaces often between cement pillars. I bought the car specifically for the camera system. I have hit things while attempting to get the camera back to useable again while in heavier car use areas buy not being able to see or have a sensor go off. Since 2020 Ford has had no viable remedy available. No option for new owners other than taking the loss on the car which as a widow I cannot afford to do.

2020 FORD EXPLORER ST-ABOUT 55,000 MILES. DEALER: PREFERRED FORD IN GRAND HAVEN, MI. ISSUE IS SOMETIMES A MULTITUDE OF WARNING LIGHTS WOULD COME ON WHEN TRAVELING. THEY INCLUDE SHUTTING DOWN THE CRUISE CONTROL WHEN IN MOTION, THE FORWARD COLLISION SENSOR WOULD STOP WORKING, ALL WHEEL DRIVE AND HILL ASSIST LIGHTS WOULD COME ON AND STOP WORKING. THIS HAPPENS WHETHER A SHORT TRIP, 10-15 MILES INTO TOWN, OR ON A LONGER TRIP. ONLY WAY TO POTENTIALLY RESET IT WAS TO STOP, TURN VEHICLE OFF FOR A MINUTE OR TWO AND RESTART. SOMETIMES THIS WORKED AND SOMETIMES NOT. THIS IS A SAFETY HAZARD WHEN OPERATING ON A ROADWAY, USUALLY AT HIGHWAY SPEEDS, ESPECIALLY IN WINTER ROAD CONDITIONS OR AN OCCASIONAL TRIP THROUGH THE MOUNTAINS TO THE SOUTHERN STATES. HAD A COMPUTER UPDATE, WHICH COST $540.00, STILL NOT SOLVE IT. FINALLY ABLE TO GET INTO DEALER WITH ALL WARNING LIGHTS ACTIVATED. DEALER STATED HAS TO DO WITH DRIVETRAIN. NOW TODAY (8-3-23), WAS ADVISED BY DEALER A NEW FORD ENGINEER INTERNAL SERVICE MEMO STATED THAT IS NOT THE TOTAL FIX. TOTAL REPAIRS COST IS IN/AROUND $2000.00. IF FORD KNOWS THIS IS AN ISSUE AND WITH THE MANY FORD EXPLORERS ON THE ROAD TODAY, THIS NEEDS TO BE ADDRESSED SO THE CONSUMER CAN HAVE CONFIDENCE IN DRIVING THEIR VEHICLES.

The contact owns a 2020 Ford Explorer. The contact stated that while reversing at an undisclosed speed, the back over prevention camera displayed a black screen. The contact stated that the vehicle was taken to the dealer to be diagnosed. The contact was informed that the back over prevention camera needed to be replaced; however, the parts were not available. The contact stated that she had received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact later received a notification that referenced a temporary fix; however, when the vehicle was taken to the dealer, the contact was informed that there was no temporary fix available. The vehicle was not repaired. The manufacturer was made aware of the failure. VIN tool confirms parts not available.

1. My 2020 Explorer has about 75,000 miles. 2. The car rolled back while in park during the week of 7/24, and the emergency brake stopped the car from rolling. 3. I called Ford Customer Care and my local dealer to see if my model was included in the current transmission recall (23v06900), it is not. 4. On 7/28/23, the car would not go into park. The emergency brake kicked in. The screen shows a message that says "Park not available apply brake before exiting". 5. Car is currently at the dealership in need of a new transmission. Vehicle still will not go into "park". Car remains in place due to the emergency brake, only.

The contact's wife owns a 2020 Ford Explorer. The contact stated that the rear-view camera was displaying a blue image on the screen while in reverse(R). The contact had taken the vehicle to a dealer and was initially informed that there would be a recall to address the failure. The contact then received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The vehicle had been taken to several dealers where repairs were made to the rear-view camera; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 500. VIN tool confirms parts not available.

The trim between the rear passenger side and the non-moving window flew off on the freeway 3 weeks ago. I had an appt at the dealership for an oil change and was told “yeah, it can happen.” I opted not to have them reschedule me to fit me in for a fix and I’m glad I didn’t because the driver’s side trim in the same window location came off while driving over the Golden Gate Bridge. There were pedestrians all over and it could have hit someone. Both window trims in three weeks, one on a freeway and another on a highly-populated pedestrian/vehicle bridge. These pieces appear to be metal.

There have been a few times when the gas pedal (accelerator) isn’t responsive. I have pressed the accelerator to the floor a few times and there has been a long delay in response from the engine and when it did respond it was at a lower rpm then expected when the pedal is to the floor. It has occurred when the vehicle is at a stop and the accelerator is pressed to hard. This has occurred multiple times.

Rear lift gate doesn't operate or operates erratically . Rear lift gate will not open traping occupants in the vehicle. Particularly any occupant seated in the third row seats. Yes. Took it to the dealer and they failed to address the problem First began February 2023. The dash board button will work some times and not others. Same for the key FOB and rear lift gate located on the the exterior of the vehicle. I have had occupants trapped in the back of the vehicle when the lift gate will not operate at all.

There seems to be a recurring issue with Explorer ST vehicles burning excessive oil upon start-up. In my situation, I have seem my oil levels drop after 5,000 miles. In some reported cases the constant consumption of oil has caused catastrophic engine failure while driving. A similar issue has also been reported on Ford F-150 trucks with the 2.7l turbo. There appears to be a fix for this that requires a oil feed line from the block to the turbo unit to be replaced (newly designed oil feed line) but Ford has not issued any recalls or repair notices for the 2020 Explorer ST's that experience a similar problem.

Previously filed reports 11521566 and 11494044, stating problem with no response from the accelerator pedal, it happened several times again, at different speeds and different driving modes, should I wait to be involved in an accident to sue the company directly or what other recourse do I have? Have taken the car different times and mentioned the problem but they say "we found nothing wrong" the car is out of warranty now and have seen reports of transmission problems that should have caused a recall.

When the car starts all warning lights come on. Hill start assistance, pre collision assistance, all assistance. There is no cruise, no safety collision assistance at all. First appeared on June 13 2023. Ford Dealer is currently trying to fix the problem. They are unsure why it’s doing it. It puts all occupants life at risks as the car doesn’t have any safety assistance.

The contact owns a 2020 Ford Explorer. The contact stated that while exiting the vehicle, she observed the front driver's side seat control housing separating, hindering the use of the seat controls. The failure was later observed in the front passenger’s side seat. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 16,000.

I had an oil change at the Feldman Ford Dealership on or around 3/7/2023. On 4/14/2023 at or at round 5-6 pm; I was traveling southbound on I-75 when my 2020 Explorer suddenly slowed down from 70 miles per hour to around 40 miles per hour while I’m in the farthest lane and it wouldn’t go pass 45 miles per hour almost causing the vehicle behind to rear end me. The dash displayed a reading stating the oil pressure is low and to get engine serviced. I put on my hazards and safely made it to exit off of the freeway. I stopped at a gas station because the engine was making a loud screaming noise. I called my salesman from Feldman Ford and explained what was happening and what the dash was saying so he asked me to shut off the engine and to check the oil. So when I opened the hood I saw oil everywhere and the engine was so hot that the heat was burning my face. The dipstick was indicating that the oil was low to empty. He stated that’s impossible you just had an oil change 4-5 weeks ago and the engine appears that it’s not cooling. So he advised me to put in 2-3 quarts and get on my knees to see if any oil is leaking underneath and there was no leak after I put in 3 quarts of oil. So he asked how far was i from home i told him no more than 15 minutes, then he asked me to start the car to see if the noise diminished and it was not as loud so he said to see if I could get the car home because I had my 1 month old grandson and my daughter with me and he will have a tow truck to come and get it. I made it a block from my home then the car shut off and wouldn’t start. So I had family to come get my daughter and grandson and I stayed with the vehicle until 930/10 pm when the tow truck arrived and my vehicle has been at the Feldman Ford service lot ever since 4/14/2023 and it has not been fixed or worked on. I was told that the oil pump failed causing 2 or 3 seals to go bad in the back and front of the motor. The Ford app displayed engine issues 2 months prior to my purchase.

Both front seats have brackets that have broken and come apart. Service says this is seen all the time. Pants and skirts get caught in it all the time.

17 recalls, multiple recalls for the same thing with the rear view camera Currently have another recall on the rear view camera with no exact date on when remedy will be available. Sounds like a qualifying lemon to me.

The Radio would not keep stations and eventually was almost always static. I took it to the Ford dealership that I purchased from since it is supposed to have a full warranty. They are now saying that it has water leaking in from the roof and it has damaged the OEM (?) system. They don't know if Ford will cover under warranty so I now sit with no vehicle as they wait for a decision. When and if it gets repaired I will now have to worry about other damage that will be caused by a leaking roof vehicle.

Car hesitates on acceleration; almost hit by oncoming traffic. Dealer reports a broken axle on 4 wheel drive assembly. Apparently there is an open investigation on this?

My passenger side low beam Headlamp stopped working in Nov 2022. I had a "check headlamp" warning light. I took it to the dealer on 12/09/22. They stated that they found code B155A:96 requiring replacement of the LED control module, requiring part #JX7Z-13C788-L (total cost $1112.25). Headlamp was operational approx 1 week. Returned to the dealership 12/16 with a non-functioning light. They installed RT Headlamp asset, performed calibration, and adjusted horizontal position. Requiring part #MB5Z-13008-AG (total cost $1750). The headlight remained operational for approx 6 months. The "Check Headlamp" warning light has come on again and I will need to have further repair. Having an intermittently functioning or non-functioning Headlamp makes driving at night or in the rain both unsafe and illegal. The cost of this repair was not covered by warranty.

I have had the previous recall for my rear camera/display screen repaired in 08/2022. However, recently I have had my display screen start to glitch and turn off intermittently. Sometimes this happens while I am driving. Other times is happens while I am in reverse and the reverse camera does not work. When the reverse camera is not functioning there is concern for unseen dangers. I have videos of this but I cannot upload them into the form.

Child Safety Lock - rear right door Regardless of position of safety lock - door is not fully operational. Generally does not open from the inside, however one out of ten times estimated door will open. No way to turn child safety lock on to secure. Had independent inspector and retail location look at vehicle. They recommended replacing the latch. Further research shows that Ford Broncos from 2020 to 2022 have similar issue with same door (right, rear). Would like investigated to ensure not impacting other vehicles being the issue year and manufacturer are the same.

Upon starting and before driving (still parked) steering column started making vibrating, creaking, cracking, screeching noises when adjusting to proper driving position and seems to be beginning to fail. This is worse when the vehicle has been heated by hot summer temps. I have video with audio too. I've attached Ford's TSB 22-2144 and the NHTSA ID# 10210476

The contact owns a 2020 Ford Explorer. The contact stated while driving 70 MPH, the trim on passenger’s side windshield had detached from the windshield. The contact stated that the trim on the driver’s side windshield had also detached. The vehicle was diagnosed. The dealer was contacted and stated that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was out of warranty and provided no assistance. The failure mileage was 40,000.

Badly cut two fingers on my left hand opening the door handle because the chrome tip has peeled/separated which resulted in exposed, sharp edges. I received a notice for "Customer Satisfaction Program 22N17" related to the window switch chrome tips, but not the door handle chrome tips. The window switch chrome tips peeled off first, within the first six months of owning the vehicle, but they did not expose sharp edges and cut my fingers like the door handle chrome tips did.

Vehicle caught on fire while in operation. Smoke and flames noted under the hood behind glove box.

Ford issued safety recall 23S02 (NHTSA 23V022). in February 2023. We returned our vehicle to the dealer to have them repair and fix according to the recall. The backup camera was not working and the screen was blue. After having our vehicle for 3 days, they told us that the software was updated and we were good to go. Unfortunately, this problem still exists. In fact, on our vehicle the screen works sometimes, and sometimes is does not. We still get the blue screen when backing up. We also get a blank screen while driving. The radio always turns on to a different selection (am,fm, satellite etc). I don't think FORD has repaired this vehicle correctly and needs another recall. Our dealer says Ford is working on a fix, but that it has not been mandated from the NHTSA.

For months our backup camera would turn blue and not show the rear cameras. Also during this time, on occasion the emergency braking would stop us from backing up and then the brakes would not work. We had a recall on the blue screen software but the breaking has started again.

When the car starts all warning lights come on. Hill start assistance, pre collision assistance, all assistance. There is no cruise, no safety collision assistance at all. First appeared on May 19 2023. Ford Dealer is currently trying to fix the problem. They are unsure why it’s doing it. It puts all occupants life at risks as the car doesn’t have any safety assistance.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle hesitated and started losing motive power. The contact was able to drive the vehicle to the residence. During a test drive, the vehicle stalled. The contact stated that the "WRENCH" symbol was illuminated. The contact stated that the engine was still running however, the vehicle failed to shift to park(P) or drive(D). The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that metal shards were found in the transmission and that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 79,000.

360 degree camera is failing. The screen goes blue in reverse and i hit a garage wall unable to see it thru camera. Now the camera is failing in the front as well . Also is now occuring on a daily basis nor random anymore. Ford has not addressed the issue only thue software updates which i have has 2 occasions and yet camera still fails.

2020 Ford Explorer ST (FAILED 5/27/2023) Vehicle started shifting erratically, down shifting very hard when decelerating. Then within two to three days it would not engage in drive or reverse at all, or it was slow to engage and would engage very forcefully and intermittently. There were no warning lights that I recall. The vehicle could not be controlled and is undrivable with 37,386 miles on it. Currently the vehicle is sitting at the dealership waiting two to three weeks to diagnose the problem. The Service Advisor described the problem as "The vehicle delayed getting into gear when put into drive, not shifting properly when driving. When vehicle in reverse there is an extended time to engage and does not feel like it's engaged all the way, feels like it's grinding" Ford acts like they have no idea that they have a transmission issue with the 2020 10 speed automatic transmission. The dealership is going to have my explorer for 30 to 60 days with no compensation, loaner car or rental car. this is the second Explorer that we have had with major issues. I also have a 2020 Ford F-150 with the same mileage and the same transmission that is experiencing delayed shifting issues.

On multiple occassions while driving, the accelerator/gas pedal looses functionality. For example, while coasting into a turn and needing to accelerate, the engine is completely unresponsive. The pedal can be against the floor and the vehicle does not respond. We have brought the issue to two Ford dealer's attention during routine maintenance and have been told that there are no stored codes in the system and that bad gas is the culprit as they were unable to replciate the issue during their brief test drives. Each time this has occured it has been with different (top tier) gas. One one occasion, I found that fully releasing the accelerator for several seconds then pressing it down it can engage. On a second occasion, I shifted to neutral and then back to drive for it to engage. On a third occasion, I shifted the drive mode to engage the accelerator. This issues seems to be a major safety issue that should have a better response than "bad gas." Especially when crossing an intersection with children in the car.

My vehicle has had 3 software updates to try correct blue screen issues. Recently under a blue screen i was backing up in a parking garage and hit the wall as i could not see with the screen being blue. Fortunately I was going slow but it did scrape my bumper from hitting the concrete wall. Mostly It scared my kids and had an abrupt stop. I had read a pin on the connector was left uncapped leading to corrosion resulting in faulting screen. Why is ford trying to fix with software update? They should of been replacing connector pins or cameras. I have been experiencing this for over 2 years.

Weather seal on moon roof fails, allowing wind and water to enter the passenger compartment and on electrical components. Apparently this is a common issue that is only warrantied under the initial 3/36 warranty. The seal is not available separately from the glass, and the glass is “not covered” by fords ESP warranty. The glass is also not available to purchase, and the dealer service department wants $2400 to replace said glass.

From the carfax report But I signed when I bought this vehicle Said that the transmission was fixed, It's sleeping and making a loud clinking noise !!! The Ford Explorer has been in the shop for almost a whole year for the same issue That was said on the car factory port was supposed to be fixed Well before I bought it from this car lot.. I would like to know who's the liar carfax are this dealership !!! Do I hold you are responsible for the false Information that I was led to believe are the dealership ZECK FORD !! I'VE BEEN SOLD A LEMON and want to know to whom due I Hold responsible for selling me a unreliable undependable Piece of junk that is currently in the dealership right now and ZECK FORD It's refusing to service it Which is the dealership I purchased it from also got your car fax from!! I'm making payments on this vehicle and also paying for a rental car all out of pocket and I'm tried of playing games and also done with this LEMON I'VE BEEN SOLD!!! Look at the carfax report and see for yourself ZECK FORD has called my family and me Liars July 2022 up to now still broke down

The contact owns a 2020 Ford Explorer. The contact initially received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention). The contact took the vehicle to the dealer where the recall was performed. Once the vehicle was returned, the contact stated that the lane assist, the forward collision assist, and several other electrical features failed to operate as needed. The vehicle was taken back to the dealer however, the mechanic was unable to correct the failure. The manufacturer was notified of the failure and a complaint was filed. The contact was then transferred to the NHTSA Hotline for further assistance. The vehicle was not repaired. The failure mileage was approximately 42,000. The contact states that none of the accident prevention features are working. After two months, the manufacturer still has not provided a remedy and no parts are available.

engine does not respond when trying to pass slower traffic, press the gas pedal several times with no response, car started to slow down with fast traffic behind/sides on the freeway, took more than 20 seconds to respond to gas pedal input almost causing an accident

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image turned black, blue or gray while reversing. The contact stated that the failure occurred increasingly. The messages "Reverse Brake Assist Not Available - See Owner’s Manual” and "Park Aid Fault" were displayed. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated that there was a blue image on the rearview camera screen and a black image on the side-view cameras. The contact then received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 8,000. VIN tool confirms parts not available.

The transmission will hold on to a gear longer than it needs to. The transmission stays in a lower gear longer than it should and causes some serious noise to come from the engine as a result. When this happens, the car will not accelerate. This has been especially concerning when crossing streets, merging into traffic.

The back up camera intermittently shows a blue screen when the transmission is put into reverse. Sometimes the failure will correct itself the next time I put vehicle into reverse, and other times it won't work for several driving cycles. Ford has attempted to fix the issue 4-5 times and the repair has never been successful. A recent recall was performed on the software, but that was also unsuccessful in eliminating the problem.

Acceleration issues because of transmission slippage. Transmission slippage, upon acceleration transmission, vibration in slippage. Slipping upon acceleration, low speeds, and high speeds. Clutch plate engaging issues. When putting the car from drive into park On a slight incline, car will bounce back-and-forth roughly 1 inch before stopping.

Driver side, passenger side window switches. On the toggle switches, the chrome is the laminating and has become very sharp. Realized this was taking place after cutting finger. Delamination Continuously getting worse.

On April 6, 2023, I put on brakes and my car jerked extremely hard. I then proceeded to the next red light and when I had to put on brakes again it jerked extremely hard again. I pulled in to a local tire shop because I was afraid to drive the car and they drove it and said it needed to go to the Ford dealership as they thought it was my transmission. I drove to the closest Ford dealership and they drove it but told me it would be a 3-week wait to diagnose my car. I drove my car to the dealership in my town and they started the process of diagnosing my car. From the invoice: Found a snap ring on intermediate A clutch piston had come dislodged and causing damage to clutches." I have noticed a Very Large amount of other vehicles with the same problem, the 2020 Ford Explorer & the 2020 Lincoln Aviator manufactured before 2019. There needs to be a recall. My vehicle has 62,652 miles and is EXACTLY 2,652 over the mileage warranty and this is unacceptable.

I purchased this 2020 Ford Explorer ST, used while still under factory warranty. Within a week or two the IPMB module started malfunctioning, this affects all of the safety systems to include reverse brake assist, lane keeping assist, rear view camera and more. I have had the vehicle in two different dealerships over 9 times in the 15 months I have owned this suv, and within days of the problem being fixed the unit malfunctions again. I have tried to have the vehicle bought back by the dealer through their customer service program and the BBB of Michigan, to witch both claims have been denied claiming that the chicle does not fall under the NYS lemon law policy for used cars. The issue I have is this problem started within 1-2 weeks if purchasing the vehicle. What are the next steps that can be taken to have Ford Motor Company but this vehicle from me, as there is recall after recall on the unit in question.

on several occasions when applying reverse the rear vision camera gives an image on the blue screen making vision impossible

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Transmission shifts hard, clunks and jerks forward on occasion. Have to accelerate very slowly and cautiously to avoid the jerking forward. Constant whining when I accelerate from a stop, noise tends to stop when accelerated to 40 mph, below that speed, constant annoying whining. Was not noticeable when I purchased automobile, but started constantly around February, 2023. Only have 51,000 miles on the car, daily driver, few long trips. When accelerating to freeway speeds, the whining is constant until I pass 40 mph. Transmission does not seem reliable at all. Have not been able to get a mechanic to look at the issue as of yet due to scheduling availability. Have not had any warning lights come on regarding the transmission. Have had to replace oil right after purchasing vehicle as I noticed oil on the garage floor was quite a lot and then twice within a year due to faulty plastic cap, that if not put on properly allows the oil to leak. Never had this experience with previous Ford models (2007 Ford Edge)

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention). The vehicle was taken to the dealer where the recall repair was performed; however, the contact stated that while shifted into reverse, the rear-view camera failed, and the screen display was blue. The vehicle was taken to the dealer where the contact was informed that the vehicle was previously repaired under 21V735000 (Back Over Prevention) and needed to be repaired again. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Sudden unintended acceleration when parking; vehicle stopped with brake depressed. Vehicle suddenly accelerated and steering wheel jerked back and forth with no driver input resulting in an collision with an unoccupied parked car. No injuries. Insurance adjuster stated that Dealer found no evidence of equipment malfunction. A police report was filed (military police aboard a military base), report is pending as requires FOIA. No warning lamps or messages or other symptoms prior to failure.

On April 1, 2023 | was leaving the garage of the Marriott Residence inn in Arlington, VA, with two passengers. Up the ramp of level two to level one, slight turn and suddenly car accelerated so fast, sounded like an airplane. Like the accelerator had a mind of its own. Brakes and steering wheel did not respond. We traveled about 20 feet in about 10 seconds at rapid speed head on into a wall. My car was totaled, airbags deployed, a parked car next to me was totaled. EMTs and police responded immediately. We were immediately taken by 2 ambulances to Virginia County Hospital. Injuries: Driver: partial amputation of right middle finger 16 stitches, deep scrape on left Front passenger: severe bruising from seat belt, cut to finger Rear passenger: 4 fractured ribs and severe bruising from seat belt, lower back injury. All treated and released from hospital ER late afternoon, I was not cited. I believe there was some kind of mechanical malfunction.

Vehicle jerking while driving and breaking

The wiring harness in the back for the air was installed upside down, making the hot cold and the cold hot The vent in the ceiling that distributes air was kinked and had to be replaced The seatbelt on the drive side second row bucket seat was installed upside down The heater core had to replaced due to heat not blowing hot, still not and car was returned a second time Found out upon calling Ford that the car had two transmissions repairs by the previous owner and another "additional repair" done in 2022, would not disclose to me. I informed them the dealership gave me clean car facts. Car has less than 28,000 miles on it. I have had it less than ONE month.

Back up Camera goes blue or blank screen, we have called the Ford Dealer, we took it into their maintenance. Can’t find issue We just received a recall in mail , we called the Ford Dealer today about our backup Camera recall. THEY told us they know nothing about it and Ford Manufacture has not confirmed this issue. ( todays date is 04/05/2023

Transmission and transmission cooler have to be replaced on 2020 Explorer with 65,000 miles

Backup camera stays on the entire time driving or it will stay as a black or blue screen and not go back to original screen

I’m constantly cutting my fingers when I used the window controls to roll up or down my car windows. I believe this issue is the chrome is coming off and slicing people when they used it. This issue is unsafe and dangerous especially when driving.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 30 MPH, the driver's side door opened while the contact was making a left turn. The contact stated that the "Door Ajar" chime sounded. The contact was wearing his seat belt and managed to shut the door but had to hold on to the door handle to keep the door closed. The contact stated that the failure recurred. The contact had taken the vehicle to a local dealer; however, the mechanic could not duplicate the failure. The vehicle had not been repaired. The contact researched online and related the failure to Ford Customer Satisfaction Program: 19N09 (Latches/Locks/Linkages). The manufacturer had been informed of the failure. The failure mileage was approximately 12,000.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned and intermittently displayed a blue screen. Additionally, while driving, the display screen would erroneously activate and cause the steering wheel to momentarily vibrate and shake. The vehicle was taken to the local dealer who performed a software update which corrected the failure; however, after a second software update was performed, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 37,000.

The contact owns a 2020 Ford Explorer. The contact stated that on various occasions after starting the vehicle, the brake system warning light illuminated. The contact stated that the warning light disappeared after driving; however, the failure persisted whenever starting the vehicle. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

The contact owns a 2020 Ford Explorer. The contact stated that the rearview camera image was distorted. The contact related the failure to NHTSA Campaign Number: 23V022000 (Back Over Prevention). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

Despite bringing the vehicle in for two recall repairs, I still get the blue screen on the 360 camera when reversing. This limits my ability to safely back up and view my surroundings.

The issue was initiated when you turn the vehicle on. The vehicle would process through normal startup modes, and then produce several error codes and light illuminations, all within several seconds. The illuminations would consist of; Traction Control Error, Auto Hold Error, Descent Control Error, Lane Assistance Error, and Collusion Avoidance Error. This would then maintain the error during the trip or until the vehicle was powered off for several minutes. After the power cycle, the vehicle would start and show no symptoms of any error codes, at all. This would happen in several different instances a day, lasting several months. In several of my cases, this would disable traction control for longer periods of time throughout the day or week as well. This places extreme risk to drivers who may not know that there are so little standard safety features active while behind the wheel. Additionally, it affects drivers ability to stop, which traction control and auto hold disabled, and reduces the safety of everyone else on the road. I took the vehicle twice to a Ford Certified dealer and repair shop to investigate the issue. The technician was able to verify the codes that arose from the incidents. However, the first instance when I took the vehicle in, they were unable to locate a solution to the problem. After the second visit, they recommended a complete reprogram of 5 major computer modules that have created the system error. I inquired since this seems to be an issue widespread that they could not identify as a user error, but rather an equipment defect. They indeed charged me for the service when this should be something that should be issued a recall and fixed at a wide spread level. The safety of others while on the road are effected and may lead to serious vehicle accidents as a result of the failure of the vehicle component.

The contact owns a 2020 Ford Explorer. The contact stated upon starting the vehicle, a message indicating that the 360-degree camera was inoperable was displayed. The contact stated that the failure persisted while reversing. The contact also stated that the Blind Spot Information System (BLIS) that activated an indicator light in the side view mirrors when a vehicle was detected in the blind spot was malfunctioning as the sideview mirror indicator light failed to illuminate as needed. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure persisted. The contact stated that the failure mostly occurred during cold weather. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the recall was placed on hold on March 15, 2023. The vehicle was not repaired. The failure mileage was approximately 12,000. Parts distribution disconnect.

When stopped at a light the engine suddenly accelerated forcing a hard braking action to prevent an accident. after 2-3 seconds it went to idle still in gear. This has happened 3 times the third time 2 witnesses said that it was not caused by braking with their foot on the accelerator. In reviewing the three episodes I noted that the air-conditioned switch was engaged all three times when this uncommand occurred. This never occurred when the car was moving only at a stop. It seems that the air conditioner was called to turn on by the body control module which cause the engine RPM to decrease which cause the power train control module to react increasing the demand to the throttle body which either stuck high or was over commanded in not reacting in a fast enough manner to satisfy the power train control module. When this occured I thought we were going to hit the car in front of us. I think this is correctable with some changes in the power train control module programing.

I started my car via remote start and after entering the vehicle, I hit the start button, depressed the brake and turned the transmission to reverse. Upon rolling back, I noticed the brakes felt funny, not completely stopping me as they should with the amount of pressure I was applying. I proceeded start driving thinking the brakes my fix themselves after letting off and driving forward. I then began to hear dinging, prompting me to look at the dash. It was flashing a bunch of errors: “hill start assist not available”, “Pre-collision assist not available”, “service advance trac”, “check brake system”, “hill descent Control fault”, 4WD fault service required”, “Park Break limited function service required”. As I was driving down the road with all of this flashing/ dinging and brakes not completely working, I noticed my emergency brake was on as well. I never use the emergency brake and am unsure how it was switched on. I was able to pull over about a minute down the road and turned the car off and then back on. I tried again to start driving, but had to pull over again 100-200 feet down the road because the dinging, notifications, and brake issues continued. At this point I again, turned the car off and back on. This time it cleared the issue and no more dinging, notifications, or brake issues. This has happened about 3 times. After the first time, i mentioned it to the dealer when servicing my car, but they were unable to find any problems. Each time this happens, i am able to clear it with a restart. I seem to notice it happens with colder temps (under 40 degrees).

The transmission is extremely rough. When my vehicle shifts gears, increasing or decreasing speed, it jerks and sometimes takes a few seconds to shift at all. Very clunky and unreliable. This has happened many times- I am currently looking for a mechanic to look at my transmission as my vehicle is out of warranty. I JUST purchased this vehicle and it has acted up at least 20 times in a month and a half. I did own an explorer in the past that had 130000 miles and it was perfect. I never had issues with it!

Vehicle shut off at a stop light and was unable to be restarted. Vehicle had full power but would not start when pressing engine start switch. Vehicle was stuck in the middle of lanes blocking traffic and putting me in danger of being hit by other drivers. Police had to respond to block traffic until a tow truck could arrive. Dealer states the vehicle exhibited loss of communication to the PCM and there is a TSB #22-2145 for a neutral out condition. Vehicle is at dealer awaiting repair.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle jerked while depressing either the brake pedal or the accelerator pedal after coming to a complete stop. The contact stated there was no warning lights illuminated during the failure. The contact called a local dealer and was scheduled an appointment. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 55,000.

The rear defroster is peeling off the window, causing the defroster to fail. In icy conditions, it elimates my ability to see out of the rear window. I took it to the dealer, and they told me other Explorers had the issue but that they wouldn't fix it and that I should file an insurance claim.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 15 MPH, the vehicle was jerking. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was informed that the vehicle warranty had expired. The approximate failure mileage was 65,000.

I parked my vehicle 2/17/2023 around 9:45pm in the parking garage of my Condominium for the night. I was awakened Saturday morning 2/18/2023 by the building fire alarm and my neighbors banging on the doors to get outside because smoke was visible from the side of the building. I exited the building and crossed the street. The entire parking garage was filled with thick black smoke. The sprinkler system had activated and the Fire Dept arrived. Through the smoke I was able to see that my 2020 Ford Explorer Limited Edition was on fire. The front end was engulfed in flames which were now shooting up the side of the building and the ceiling of the parking garage.

Several electrical issues from day of purchase. Dealerships have looked at codes,but have been unable to repeat conditions or find an issues. Recently, on a random basis,the vehicle would become unresponsive & the accellerator pedal would not engage & for 10-20 seconds the vehicle wouldn't respond. At a point it reset itself and continued as if nothing had happened. This occurred on 6 or 7 occassions from June 2022 to Dec 2022. In Sept I took to dealership to check, they were unable to recreate condition & therefore no repair was made. In Dec the front brake pads went metal to metal. I decided to replace them myself. I put the Electronic Emergency Brake (EB) into the Maintenance Mode & changed the front pads and rotars. When I started to jack the front end up the car moved, so I immediately lowered the vehicle & verified the car was in park. At this time I discovered that the car, in park, could be moved by pushing it. I moved the car about 5 to 6 feet in either direction. I believed this was due to the EB being in the maint mode. I blocked the rear wheels & completed the repairs with no further incident. When I attempted to return the car to normal & take the EB out of maint mode, I was unsuccessful. I then bleed the brake system to ensure I hadn't inadvertently gotten air in the system. After multiple unsuccessful attempts to restore EB to normal, I contacted my local dealership for help. I was informed that even the site tech's had difficulties getting system into normal. I had AAA tow car to dealership, which then replaced the rear brakes, flushed brake fluid & renewed & restored sys to norm. When tech moved car to parking lot, they placed car in park and upon exiting car, it began rolling. When i contacted for pickup, I was informed of issue and gave permission to diagnose problem. Inspection of transmission found pin for parking mechanism broken, metal shavings in transmission. Need for extensive repairs or replacement of transmission.

This is a 2020 Ford Explorer with Platinum trim. The vehicle has less than 30,000 miles on it. There is a foul odor emitted from the rear AC when it’s turned on for either heat or cooling. This has been verified by the dealer. They changed the cabin filter which really only applies to the front and then did a solvent flush for the rear. That has not resolved the issue. Checking other Ford forums I realized it’s a common problem with 2020 Ford explorers 2020 and newer. There doesn’t seem to be a way to resolve the issue and no direction from Ford. I bought this vehicle used and my guess is the previous owner sold it since the foul odor is unbearable. There are no other issues with the vehicle and looks and drives like brand new.

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the VIN was not included in the recall. The failure mileage was approximately 17,700.

The vehicles rear view camera randomly displays a blue screen on reverse backup. All sensors go failing at times. Attached are some screens over the month. I have taken this to a dealership for a most recent recall fix (02/01/23) and it seems this issue never gets fixed. I keep getting notices of recalls and they claim they will patch it with software fixes but there seems to be more serious sensor issues . When this happens in a school zone it feels dangerous. This is a leased vehicle and I haven't received much help even from the manufacturers dealerships. Didn't find anyone to even listen to these issues. If we try to manually reverse the emergency braking comes into play from nowhere and applies itself due to these malfunctioning of sensors.

On November 16, 2022, my 2020 Ford Explorer XLT AW, VIN # 1FMSK8DH2LBC95627, was being driven when it experienced a horrific incident of spontaneously bursting into flames. There were flames coming from under the hood and smoke inside the car. The vehicle was in traffic and had to maneuver over to the breakdown lane while the vehicle was filling with smoke in order for the occupants to escape. The Explorer’s mileage was 10,744 miles and had just recently been at the Ford dealer for regular maintenance. The vehicle had been driven that particular day approximately 100 miles without incident before it caught on fire. 1. Damage beyond repair Vehicle was totaled by insurance company 2. A spontaneous fire put everyone in the traffic area at risk 3. No reproduction of the event 4. Fire started with no warning

Front camera is cloudy. We are unable to see what is in front of the vehicle when pulling in garage and parking spots. High probability to injure or kill our dog, small children, or cause damage to other vehicles when attempting to use the front camera.

Transmission has been fixed twice, but it is still causing issues. It shifts hard and sometimes shutters. No dealership takes it seriously anymore. It is a known manufacturer defect that isn't being corrected promptly, probably to skirt by until warranty expires. The auto-hold system sporadically stops working. It will pop up on the dash that it is not available, but it will work after restarting the car a time or two. The info screen will randomly be a black screen after startup. The backup camera sometimes works and sometimes doesn't. Rarely, there will be no sound from any speaker. Radio, phone, turn signal, nothing works through the speaker like it should. The turn signal will make a strange noise through the dash that doesn't match normal sounds.

This vehicle has 17,000 miles and has developed a very scary vibration that starts at 50mph. The vehicle is very unsafe and cannot be taken down the road. Nobody should be driving it! Local ford was called and really don't care and booked my vehicle 6 weeks out from when I called. I have had many problems with this vehicle.

Memory seat module issue. After parking vehicle and turning off ignition, the driver's seat will automatically move all the way forward and wedge the driver against the steering wheel.

While driving at 40 my vehicle started jerking. Drove maybe another couple Miles and stopped at red light and the vehicle would not engage. This is a 2020 ford explorer with 41,000 miles. I brought it to ford and have been waiting 1 month still for the parts. I keep asking what’s wrong with it and they just keep reviewing the rental. Also brought it in last year for a recall on the brakes-they fixed iit in 5 minutes where now my emergency brake is engaged all the time

Drivetrain failure. Vehicle rolled forward while turned off, in park, while on a hill. Break did not respond while rolling (passenger who was still in car tried to lean over the seat to depress the break). Driver ran from behind the vehicle, hopped in (while car was moving!), turned car on, applied break and veered the vehicle right to get the car to stop. Vehicle nearly collided with three pedestrians and a nearby parked car. We have brought this car in to a Ford Dealership today. We reported a shuttering that occurred during peak torque while in for service last year - but dealership said they could not replicate.

What component or system failed or malfunctioned, and is it available for inspection upon request? Rear back up camera How was your safety or the safety of others put at risk? The loss of the rear camera image while in reverse has increased my risk of crash. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, it has been to Holman Ford Turnersville many times for repair but the issue keeps occuring. I have been in touch with Ford directly and have two cases open. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings or symptoms

The first incident happened in the fall of 2021. I was going down the interstate and came to almost a dead stop when my car down shifted. I was able to ease it to the next exit where I had it towed to ford. They “replaced” the part. Fast forward to Jan 2023. My husband and I were again driving on the interstate when the car again downshifted when we were in bumper to bumper traffic in the left lane. Luckily we were not hit and my husband veered into the median. Its now in the shop again since Jan 4th.

The rear hatch opens unexpectedly with no command given. It happened twice while in Drive pulling out of my garage. There was no audible or visual warnings the hatch was opening. The hatch impacted the garage door frame causing the glass to shatter and denting the metal. First incident was 4/2022 the second was 1/2023. Both were reported to my insurance provider and the Ford dealer. I also contacted Ford directly for reimbursement of my deductible and other expenses and they paid. See attached. Please see SSM 49015 - 2020 Explorer/Aviator – Partial Power Liftgate Opening And/Or False Anti-Theft Alarm Activation – Liftgate Ajar - Built On Or Before 17-Feb 2020. The problem is not resolved and I no confidence the hatch won't open whie I am on the road. If it does and something falls out this would be a major safety issue.

We are a law enforcement training center and received a recall notice on two Ford Interceptor Explorers in July of 2022. When we contacted our local authorized dealer (Asheville Ford), we were told it wouldn't be until October of 2022 before they had the parts in stock to make the necessary repairs. We contacted them in December of 2022 and set an appointment to take both vehicles in on January 23, 2023. They kept both vehicles until January 25, 2023 and returned the vehicles stating on the work order "Unable to perform campaign at this time".

We are a law enforcement training center and received a recall notice on two Ford Interceptor Explorers in July of 2022. When we contacted our local authorized dealer (Asheville Ford), we were told it wouldn't be until October of 2022 before they had the parts in stock to make the necessary repairs. We contacted them in December of 2022 and set an appointment to take both vehicles in on January 23, 2023. They kept both vehicles until January 25, 2023 and returned the vehicles stating on the work order "Unable to perform campaign at this time". We are concerned about utilizing these vehicles under the high stress we put them in in a training environment until the necessary repairs can be made.

I hit my brakes at a traffic light and the dash board lite up. With the following messages. Service Advance trac, 4WD Fault service required, see manual, hill start asst not available, auto hold fault, tooknto dealer tried to charge $600 for a diagnostic, codes were ran all codes are communication codes. Have no abs brakes. Took to another shop they couldn't figure it out. Called Ford. They refer back to dealer who what's to charge more money for diagnostics and the 33 codes they say are in the computer. Big safety issues. Happened just after 60,000 miles before looking at it dealer stated it wouldn't be covered under powertrain warranty anyway. Can't upload photos from phone for some reason.

When there is heavy, consistent rain, the rear passenger side window leaks. I took the vehicle in for service under warranty and they told me Ford said the vehicles are not built to withstand heavy, consistent rain. Ummmm, what? This is not a small issue. During one downpour, there was at least an inch of water in the rear storage compartment. I live in eastern TN and we do tend to get a lot of rain, but I do not see how this window does not seal out the water.

I was driving in the fast lane on the interstate and the left front down pipe fell off the catalytic converter. My research shows there is a recall for the pipe cracking. I cannot find a recall for my vehicle. Obviously the pipe cracked and fell off.

trans shifting when cold

The contact owns a 2020 Ford Explorer. The contact stated while approaching a stop, the vehicle's upper center console detached from its housing causing the contact to crash into another vehicle due to the failure. No one was injured. A police report was filed. The vehicle was not diagnosed. The manufacturer was contacted, and a case was filed. The failure mileage was 48,123.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the 360-degree camera view became inoperable. There was no warning light illuminated. The dealer was contacted but offered no assistance. The manufacturer was contacted and informed the contact that the warranty on the vehicle was expired. The vehicle was not repaired. The failure mileage was 59,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle went into Limp Mode. The contact stated that the vehicle alerted her that the power train malfunctioned, pre-collision assist was unavailable, and the tire pressure malfunctioned. The vehicle was taken to the dealer where it was diagnosed and produced codes: P0E76 and P0E74 indicating that the half-shaft speed sensor needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was not diagnosed or repaired. The contact referenced Ford Technical Service Bulletin Number: TSB 22-2145. The manufacturer was notified of the failure and the contact inquired about a buy back and provided a case number. The failure mileage was approximately 24,186.

Braking system stopped working. I had no breaks on the Highway! All systems lit up on my dash. Thankfully I was able to coast down the side of road in neutral until the car stopped. Whole time I was holding the brake down to the floor. Upon stopping it automatically threw into park. I turned the car off and then started again and everything seemed fine. I was scared to death to even drive it any further. I took it to the dealership to have it looked at. I see this is a problem with 2020 explorers and it needs to recalled. Someone is going be seriously injured or even die in the event of a wreck from this issue

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 21V154000 (Suspension) however, while attempting to leave the dealer after the repair, the vehicle was shifted in drive(D), but the vehicle failed to respond. The contacted stated that the electronic parking brake appeared to be engaged. The contact stated that upon depressing the accelerator pedal persistently, the vehicle responded by surging forward. There was no warning light illuminated. Additionally, the contact stated that while attempting to drive from a complete stop, the vehicle failed to respond upon releasing the brake pedal. The contact stated that she depressed the accelerator pedal several times and the vehicle responded by surging forward. The dealer was notified of the failure and informed the contact that the failure occurred as a result of recall repair of NHTSA Campaign Number: 21V154000 (Suspension). The vehicle was not diagnosed or repaired. The contact stated that she was concerned as the recall repair had generated a potential risk to her safety. The contact stated that the electronic parking brake would engage while the vehicle was at a complete stop. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 28,500.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V255000 (Power Train). The contact stated that after the transmission was shifted into park(P), the parking brake was inadvertently activated. The dealer was made aware of the failure and informed the contact that the vehicle performed as intended under the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 36,000.

See related previous complaints 11394378 and 11403620. Same issue, transmission began to line with no lights then when driving pressed on the accelerator and there was no forward momentum. Luckily was on a country road that was not busy as I had no power to accelerate if I needed to. Lights came on for transmission AFTER I rolled to a stop and turned the vehicle off then back on. Error says it's an issue with the transmission sensor, power control system, transmission control module errors. As stated before has previous issue where they replaced the transmission valve body around 2300 miles and this is the second transmission put in. Last complaint was in February 2021. Same issue with the power train which this time my family was in the car and I was unable to make an evasive maneuver if I needed to. Transmission issue and still no recall for this danger to others.

When engaging gear into reverse, there’s no image feedback in the information screen. A blue screen is displayed, making it unsafe and dangerous to operate the vehicle. My Explorer is definitely being affected by the recall and yet when checking the VIN number it shows ‘No Recalls’. Please advise and provide confirmation of acknowledgment so I can take it to a Ford dealership for repair. Thank you

Vehicle is pre owned and had been driving fine since I’ve owned it from 8/2021 the vehicle had 9000 miles on it when I purchased it. While driving, the vehicle randomly made some noises from the engine compartment but no warning lights I stopped at a red light and when I took off it started to sound like a screatching from the engine then the low oil pressure light came on I immediately pulled over and shut the vehicle off. The next day I had the vehicle towed to a Ford dealership I got a call from them that there is a lot of metal shavings in the engine oil and filter and that this had been going on for a long time and they aren’t sure when it started. The vehicle currently has 27000 miles on it and has had 3 oil changes while I owned it at both Belle Tire and a Ford dealership. The dealership currently still has my vehicle with no information nor update going on 3 weeks.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the back-up camera image turned blue. There was no warning light illuminated. The contact stated that the failure occurred intermittently. The contact stated that the vehicle was taken to the dealer where it was repaired under NHTSA Campaign Number: 21V735000 (Back Over Prevention) however, the failure reoccurred a week later. The vehicle was taken back to the dealer where it was diagnosed that the back-up camera failed and needed to be replaced; however, the recall repair did not include a back-up camera replacement. The contact stated that the recall remedy failed to repair the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not currently under recall. The vehicle was not repaired. The failure mileage was approximately 29,000.

The rear view camera system will intermittently display a blue screen. Dealer service has downloaded new software updates with no success.

Car did not respond to accelerator while driving on the freeway causing the car to decelerate on traffic creating a dangerous situation, other cars honked and swerved around

The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 55 MPH, the transmission independently shifted from drive(D) to neutral(N) and made a loud revving sound. The contact turned off and restarted the vehicle. There was a warning symbol advising to refer to the Owner's Manual. The failure occurred approximately five times within 20 miles. The contact took the vehicle to the dealer who stated that the transmission fluid was contaminated, and the transmission needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 49,855.

The contact owns a 2020 Ford Explorer. The contact stated that the back-up camera intermittently displayed a blue screen while in use. The contact had taken the vehicle to the dealer on numerous occasions where software was used to clear the fault codes; however, the failure would return soon after the update. The manufacturer had been notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 21V735000 (Back Over Protection). The vehicle was not repaired. The failure mileage was approximately 1,000.

Vehicle is available for inspection as of writing this report. The vehicle has a jolt or jerk like feeling when the car is speeding up or slowing down and seems to be between gears 4-7. It feels like the car is going to die in the middle of driving and could be at speeds 50+. Almost as if one were to pop the clutch on a manual transmission. Car only has approximately 27,000 miles, has received all regular maintenance, and indoor storage. I have not taken the car for dealer or independent inspection of this particular issue.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from underneath the vehicle. Additionally, an abnormal exhaust odor was detected while the vehicle was idling. The vehicle was taken to an independent mechanic who diagnosed that the failure was related to Customer Satisfaction Program: 21B35 (Right-Hand Catalytic Converter and Right-Hand and Left-Hand Exhaust Flexible Pipes) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 47,500.

Over the last two years, the lift gate has closed in excess of 20 times without direct actuation of the lift gate button located on the lift gate, in the driver compartment or from the key fob. A significant amount of time this includes no sounding of the lift gate closing chime. This happens when the lift gate is open, and you are standing at the rear of the vehicle. The lift gate has closed and caused the person to quickly duck out of the way to avoid getting hit in the head by the door. This action is suspect of the movement of something below the bumper to trigger the hands-free opening / closing sensor. The vehicle in question was brought into the local dealer for troubleshooting and no defects noted. A software update was performed, and the condition still exists.

Rear camera screen turning blue when in reverse. Incident where child on bicycle crossing driveway put in danger.Appears to happen in afternoon with sun exposer on side of vehicle where camera is located. Taken to Ford dealer and had to purchase new camera system. Rear automated lift hatch also began opening when unattended and triggering alarm if parked. In addition it has released once while driving and caused alarm. Circuit board replaced at my expense has not resolved the problem. Each issue has happened multiple times during September and October 2022

The contact owns a 2020 Ford Explorer. The contact stated while at a complete stop, she would hear abnormal rattling sounds coming from underneath the vehicle. There was no warning light illuminated. The contact stated that the failure had been reoccurring increasingly. Additionally, the contact stated while driving at 40 MPH and coming to a complete stop, she noticed that the rattling sounds had stopped; however, the exhaust pipe was emitting abnormal sounds. The vehicle was taken to the dealer where it was diagnosed that the exhaust pipe was fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. A case was opened, however, no assistance was provided. The failure mileage was approximately 5,500.

Transmission is skipping when put into different gears

On March 14, 2021, a failure with the vehicle posed a serious safety hazard when my two children, another minor child and our dog were accompanying me, with the car fully loaded for spring break, and the brake system completely failed, among other electrical issues, as we were departing our neighborhood. The vehicle was subsequently towed to the dealership. I cringe to imagine what would have ensued if this defect would have occurred only a few minutes later, as we pulled into traffic or made it to the highway for our trip. I don't recall what lamps came on as it was very scary at the time, but the alerts on the Ford App were, Antilock Brake Fault, Hill Start Assist Warning, Hill Descent Control Fault Warning and Pre-Collision Assist Not Available.

On multiple occasions the wipers have stop working while raining. The bounce back and forth about an inch. This on at least 4 separate occasions forces us to pull over on the side of the road, including the highway. With not being able to see the shoulder well, we had to slow way down causing a potential hazard for other vehicles on the road as we try and navigate to the side of the road. Restarting the vehicle does not seem to do the trick. Sometimes stopping the wipers, picking them off the windshield and letting them smack on the window. This sometimes works. This increases the risk for severe injury on the side of the road outside the car in less than ideal driving conditions. I have taken the car to the dealership multiple times and they refuse to do anything because they cannot duplicate the issue. I showed them videos and did not car. Called ford, opened case with them. They did not do anything after 2 weeks. They've given me no suggestion or offered any solution or option. The last time it was a downpour and could not see anything. I had to slow down to less than 20mph, stick my head out the window to try and find a place to pull off as this road did not have a shoulder.

Some 2020 Explorer/Aviator vehicles built on or before 17-Feb-2020 may exhibit an intermittent partial opening of the power liftgate and/or false activation of the anti-theft alarm

The issue started after the car was brought in for a recall. They said it was only a software update, so it may be a coincidence. When starting to drive the car after being in park, the front of the car sounds like things are screeching and halts the car suddenly without any warning. When in reverse a note comes on that rear assist is unavailable as it stalls. When in drive no notice comes on but the car comes to a halt. It will work if you turn it off and on and try to drive again but happens in the middle of the street. This is a huge safety concern while driving on the road to be hit by someone, injured by the whip lash from the stop. We have very young kids and refuse to put them in the car in fear of this happening with them in it again, or happening in their daycare parking lot with other kids around. We took the car twice to the dealership by our house, however they were unable to duplicate the issue and says there is nothing they can do.

While driving on normal suburban roads, error messages appear on the instrument display every two to three days: 4WD Fault Service Required, Pre-Collision Assist not available, Service Advance Trac. The check engine light or wrench icon appears on the instrument display, and the stability trac icon appears on the instrument display. When this happens, the adaptive cruise control does not function. Safety of the vehicle and driver are impaired by major safety system(s) do not function, such as the stability control and the collision avoidance feature. I have brought the Explorer in to one dealer one time, and another dealer two times. A repair to the half shaft speed sensor has been performed twice, however the problem still persists. This problem first appeared on the vehicle in July of 2022 at 44,000 miles.

When shifting from park to reverse, with foot completely on brake, the car will roll backwards several feet before stopping. Happens multiple times a month. Very dangerous as it rolls back into oncoming vehicles in parking lots. It is difficult to replicate as it is an intermittent problem. There is no prompting by the vehicle that there is an issue before hand. The only notable difference is the brakes are very firm while the vehicle is rolling and cannot be pressed in further.

The transmission has failed. Started with hard shifting between gears, was to the dealership. Worked on it for 2 days, could not fix, gave back now as I was going thru an intersection went into a "neutral" type mode, lost all power coasted then picked up and started going again. Almost got rear-ended because of this. No messages appeared.

The contact owns a 2020 Ford Explorer. The contact stated that while activating the windshield wipers, the driver’s side windshield wiper was inoperable. The vehicle was taken to the dealer and the driver’s side windshield wiper was replaced; however, the failure reoccurred. The vehicle was taken to the dealer and the mechanic stated that the bracket had sunk into the vehicle causing the wiper to not function correctly. The mechanic stated that an additional screw would be added for the wiper to function as needed. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 48,000.

When I release the parking brake and put the car in reverse, the car starts to roll while my foot is still actively pressing the brake. Brake pedal feels locked. It’s happened a handful of times but is not consistent and hard to replicate. This, of course, puts anyone in my car in danger and anyone around my car. I’ve taken it to the dealership and elevated it to corporate, but they say they can’t do anything since they can’t replicate it on site. Based on website forums, this is a common issue. When it happens, there are no warning lights or anything indicators. Again, to summarize, car rolls when brake is pressed intermittently.

The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 40 mph, the vehicle failed to move and was seized. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the transfer case, gear, transmission, and engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 68,000.

While vehicle was in park it continued to go in reverse with warning lights showing "PARK NOT ENGAGED".

The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the Back Over Prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 MPH, the Forward Collision Avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact that the brake assist was unavailable. The technician was unable to duplicate the failure with the Forward Collision Avoidance system. The vehicle was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.

The Ford Explorer ST when shifting into reverse, sporadically, the backup camera presents a blue screen, preventing all visibility while attempting to drive in reverse. It appears that none of the warning signals are operational when getting close to people or objects when the camera isn't working, thus presenting a hazardous condition as all safety features do not function. Apparently, there are similar recalls on some Explorer models but my particular vehicle is one that is not included in the previous pool of vehicles that are eligible for the recall repair.

The contact owns a 2020 Ford Explorer. The contact stated when the vehicle was shifted into reverse, there was no image displayed on the screen. The vehicle was taken to the dealer where the contact was informed that there was a recall for the failure. The contact stated a programming update was needed and was performed; however, the failure continued. The vehicle was taken back to the dealer where an update was completed several times; however, the failure persisted. The contact stated that the vehicle had been to the dealer at least 7 times to update the software. The manufacturer was notified of the issue and advised to go back to the dealer and a case was opened. The vehicle was taken back to the dealer for a 9-hour update. The contact stated that the dealer called and stated that the vehicle was out of warranty and the contact would be responsible for the repair. The VIN was not included in NHTSA Campaign Number: 21V735000 (Back Over Prevention). The approximate failure mileage was 28,000.

The contact owns a 2020 Ford Explorer. The contact stated while reversing there was an abnormal bumping sound coming from the front of the vehicle. The contact stated that the vehicle then failed to drive forward after the failure. The tow truck was called to the scene; however, while lifting the vehicle onto the tow truck it was discovered that the front passenger’s side control arm had fractured. The vehicle was towed to the local dealer. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 80,000.

The backup camera display on the infotainment system when the vehicle is placed into reverse the screen illuminates in a blue screen not showing the surrounding area normally viewed. This issue was confirmed by Ford technician, an update to the system was supposed to fix the issue, the following day after the update to the vehicle, the same issue arose, I took the vehicle to the dealership, the issue was reproduced, the service writer documented the issue with a photo. This creates a backing safety issue as the proximity sensors where not working while in blue screen to warn of objects or persons while in reverse There where no warnings or onboard messages indicating an issue with the beck up camera This issue still has yet to been repaired by the dealership.

The contact owned a 2020 Ford Explorer. The contact stated while driving 15 mph, the vehicle began to decelerate its speed on its own. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and saw fire located on the front passenger side wheel. The contact, his wife, and grandson were able to safely exit the vehicle before the vehicle was engulfed by the fire. The contact stated no one was injured nor sought medical attention. The fire department extinguished the fire and filed a fire report. A police report was filed. The insurance company deemed the vehicle total loss. The contact towed the vehicle to towing lot. The contact drive to the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving with the auto-hold brake system engaged, the tires began to spin. The brake pedal was applied but the vehicle rolled and crashed into a vehicle. The charging system and engine warning lights were illuminated. There were no reported injuries, fire, or air bag deployment. A police report was filed. The vehicle was taken to the local dealer where it was diagnosed that the computer, AC unit, and wiring harness needed to be repaired. The vehicle was repaired but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 32,000.

When engaging reverse the image on the screen turns solid blue. I can turn the vehicle off and back on and sometime this resoles the issue. It has happened at least a 12 times in the last couple of weeks. I did some initial investigation online and it appears that my vehicle is experiencing the same symptoms as a recall announced by Ford. https://www.consumerreports.org/car-recalls-defects/ford-and-lincoln-recall-2020-models-for-faulty-backup-cameras/

The contact owns a 2020 Ford Explorer. The contact stated that while having a routine oil change completed at the local dealer, she was informed about a recall update. The contact stated that while driving, the electronic parking brake engaged. The contact stated that the failure had occurred while the vehicle was in park(P) and also while driving. While shifting into drive or reverse, the vehicle was jerking. The Auto START/STOP was disengaged. Additionally, the brakes were continuously grabbing while attempting to stop the vehicle. There were no warning lights illuminated. The vehicle was taken back to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The approximate failure mileage was 19,624.

THE HANDS FREE LIFT GATE CLOSES ON ITS OWN. THIS HAS HAPPENED MORE THAN A DOZEN TIMES SINCE I BOUGHT THIS VEHICLE 3 MONTHS AGO. ANY PERSON STANDING AT THE REAR BUMPER (NOT PUTTING THEIR FOOT UNDER THE BUMPER) ACTIVATES THIS SELF CLOSING PROCESS. THE DOOR HIT ME IN THE HEAD TWICE.

The contact owns a 2020 Ford Explorer. The contact stated while placing the gear shifter into reverse(R), the Back Over Protection screen turned blue. The side and front camera's functionality worked as intended. The vehicle was repaired under recall; however, the failure recurred several times. There were no warning lights illuminated. The vehicle was diagnosed at the local dealer with a defective camera. The camera was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed and attempting to simultaneously accelerate and make a left turn, the steering wheel forcefully turned in the opposite direction. During the failure the message "power steering fault, service required" was displayed. The vehicle was taken to the local dealer who determined that the 12-volt battery was faulty and performed a reprogramming of the steering system. After retrieving the vehicle, the failure was still present. The manufacturer was not yet notified of the failure. The failure mileage was 34,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 20 MPH and slowing down for a traffic light he had a brake failure and crashed at low speed into the rear of a vehicle already stopped at the traffic light. The contact stated that he was pumping the brakes and was not able to stop. The contact stated no warning light was illuminated. The contact stated that there was damage to the right front passenger side of his vehicle and was unable to determine the damage to the other vehicle. The police were called and wrote a report. There were no injuries and the contact had the vehicle towed to his home and later towed to a dealer. The local dealer diagnosed that there were no problems with the brakes. The vehicle damage was repaired but not the brakes. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) and the fix stated that the dealer would update the electronic parking brake software but not replace the bolts. The contact was concerned that an update would not fix the issue as the failure was with the bolts. The contact had not experienced a failure. The contact stated that he called the dealer and it was confirmed that the remedy was to update the electronic parking brake software. The manufacturer was contacted and confirmed the remedy and a case was opened. The manufacturer offered no further assistance. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact stated while driving 10 MPH the vehicle started jerking while shifting gears. After the vehicle accelerated above 10 MPH, the vehicle operated normal. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure persisted. The vehicle was taken back to the dealer and a software update was performed; however, the failure continued. The vehicle was taken back to the dealer however, the mechanic was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was approximately 3,000.

While driving on the highway the 2020 Ford Explorer XLT briefly lost all power, exhibited jerking through the drivetrain and erratic engine RPMs, before regaining power. Thereafter, the vehicle consistently jerked during acceleration and deceleration, with an audible clunking sound, as if the vehicle was transitioning gears or drive modes (2WD-AWD). Mileage noticeably dropped and transmission and engine RPM performance was erratic. Only a warning was issued with no indication of high severity, only reduced power. Upon further driving, the erratic behavior persisted included losing power in highway traffic and putting occupants at risk of accident. Vehicle has only 14,500 miles at time of issue with full dealer service history. As of this writing, it is being brought to the dealer for service.

While driving on a busy , high speed road the pre collision error message came on the screen. It felt like the truck started applying brakes causing us to jerk. Although I tried I could not accelerate. Several error messages were sent to the ford app about the Powertrain. This put my kids and my safety in jeopardy. Our speed was greatly reduced and someone easily could have hit us. This is the second time I’m taking this truck in for service with the same problem. I have less than 25 k miles on this truck. This should not be happening.

My car has a transmission problem. 6 times now, it fails to re engage after I took my foot off the gas pedal. This happens when I am attempting to accelerate after slowing down in fast moving traffic when I really need to be able to accelerate. This caused a very dangerous situation due the the fact that I am trying to get into a faster moving lane of traffic. This put me and others around me at risk. The car is at the dealership now. They say that they have identified the problem. No parts are available to fix the problem. Covid, you know!!! 6 weeks for parts! There are many complaints on the internet expressing the same problem. I also read that Ford has been buying some of this year and model back due to "This" problem. What does NHTSA know? There have been "Warning Messages", But when driving at 70-75mph and there is a problem like this, I did not have time to read it before it disappeared. Scared the crap out of me as I was put into a dangerous situation.

Vehicle stalled on interstate on my way home from picking it up. Had been at dealer for nearly a month for heater repair. Cost me $250 to get it towed back to dealer. Very dangerous situation. I was lucky to be able to get it oof the travel lanes before someone rear ended me at high speed. Very frightening.

Backup camera display shows intermittent blue screen.

The front panel of my 2020 Ford Explorer ST panoramic sunroof exploded on May 6, 2022. Fortunately, I had closed the sun shade two days prior while on vacation in Florida. It was not due to being hit by debris as traffic was light and no trucks nearby. I was driving westbound on I-4 between Orlando and Tampa when a sudden "BOOM" occurred. I looked around as to what happened as their was no vibration or shuttering in the steering. I then heard glass shattering. When I could safely pull to the side of the road to inspect, the entire front panel of the sunroof was gone except around the perimeter. If I had not previously closed the sun shade, the tempered glass would have been in my eyes and any passengers in the front or rear seats. The local Ford dealership initially stated that the sunroof would be covered by warranty while waiting (6 days) for the back-ordered sunroof to be delivered. Then after being in the Service department for 2 days, they stated it would not be covered under warranty. I called Ford Corporate to complain, but they were only concerned if there was an open recall on the sunroof and there were none. They seemed disinterested in the safety aspect of the issue. I have since paid for the repair and filed an insurance claim. I know what a rock hitting the windshield or hood sounds like... this was not a rock, but a low, "mini-sonic boom"... the sunroof literally exploded. I usually do not pull the sun shade closed, but did so while in Florida although it was not extremely hot , between 87-92 degrees at around 9:30am, clear and sunny.

Sometimes the rear camera view shows a blue screen while the other camera views work. I have to restart the vehicle to make it work.

When reversing the rear camera display turns blue and I'm not able to see anything behind me using the safety camera feature. I rely on the camera to assist with detecting people or objects in my blind spots while reversing and intermittently the display turns blue. There was a recall for this make and model and manufacture date, but the vehicle is not included in the recall. Recall information - Rearview Camera Recall 21C09. The dealership can't reproduce the issue because it's intermittent and there are no error codes, so they won't replace the camera. They've tried several software fixes but the problem continues. No warning messages displayed when the issue occurs. Thanks.

The contact owns a 2020 Ford Explorer. The contact stated that while the vehicle was parked, unattended on an incline, the vehicle rolled backward without warning. The contact was able to place her hand on the brake and stop the vehicle. There were no warning indicator lights illuminated. The contact scraped her knee but no medical attention was provided. The contact stated while sitting in the driver's seat, the vehicle rolled backward. The driver was able to depress the brake pedal. The vehicle was taken to the local dealer where they could not duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was 22,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the rear end of the vehicle would make an abnormal, roaring sound as well as vibrate without warning. The contact also stated that the vehicle would violently jerk upon depression of the brake pedal or the accelerator pedal. The contact stated that she had taken the vehicle to the dealer several times for repair and had the transmission replaced; however, a year later, the failure recurred. The manufacturer was notified of the failure and a case was filed. The contact stated that the VIN was included in NHTSA Campaign Number: 21V154000 (Suspension). The vehicle was not repaired. The failure mileage was approximately 6,000.

I have brought my vehicle to the dealership for repair of the Safety Recall for my car. They stated that they repaired the car. However the problem still exist. I have taken images and videos of the problem.

Reverse camera blue screen is appearing again after the 1st recall “fix”. Apparently this is becoming quite common, as I am in many Ford Explorer groups. Many others have this happening after their “recall fix” as well. Some even appear to have this happening after multiple times of recall “fixes”. Ford should be held accountable for not addressing a safety concern with a concrete solution. I have asked others within the groups to also submit incident reports.

The gas pedal snapped off where connected to the floor.

This vehicle has a recall 21E11, for an inlet exhaust leak on the driver side, but the service technician when doing the recall says I have the exact same thing on the passenger side - a weld has corroded and there is an exhaust leak (photo available). The passenger side is not covered by the 21E11 recall, but is the same identical weld/corrosion/exhaust leak issue. They quoted $3,500 to repair. I have escalated via Ford - case number CAS36437910, but until this side has an official recall, they won't repair.

The back up camera is malfunctioning on my vehicle. It presents a blue image with the back up camera and a blue image on the 360 camera. Everything that I have read shows it is a recall, but my VIN does not have a recall.

Recall 21V735000 was performed by Sakelaris Ford of Rolla, Missouri on December 9, 2021. On February 28, 2022 the problem of the "Blue Screen" Backup Camera display again occurred and has been occurring regularly ever since. I have not yet contacted the dealer to reschedule a follow up pending correspondence from the NHTSA.

Twice now my car has felt like it has stalled. Once I was at a stop light, the light was red so I stopped. Then when the light turned green I accelerated, the car moved slightly and then stalled. Pedal to the floor and nothing happened. Nothing in the car indicated why this happened. The car was on and ready to go but the petal or engine didn't work. Not sure what happened. The second time it happened I was trying to make a turn from a stop. I accelerated, the car moved a bit then stopped. I was pulling onto a 55 mph road and I was just sitting there. Car was fine, running and seemed to be in working condition but it stalled on me. Pedal to the floor, no response from the car. I have an appointment on Tuesday April 12th to take the car in to speak with the service department. I have spoken to other 6th generation ford explorer owners that have stated the same thing has happened and the service department had no answer for them. I am hoping if enough of us submit an issue it will get investigated preventing a fetal crash.

The contact owns a 2020 Ford Explorer. The contact stated that there was oil leaking from the vehicle at start-up. The seat heating and cooling system was inoperable. There were no warning lights illuminated. The vehicle was taken four times to the local dealer who was unable to duplicate the failure. The vehicle was then taken to Phil Long Ford of Denver (7887 W Tufts Ave, Denver, CO 80123) where it was diagnosed and determined that the valve was loose and oil was leaking on to the manifold. The vehicle was repaired. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 10,516. THE CONSUMER STATED THEY FAILURE WAS DUE TO ELECTRICAL COMPONENTS AND DRIVER'S SIDE BEZEL TRIM REPLACEMENT.

My car warnings were malfunctioning as they were all flashing on briefly. The car has done this before and has other issues with the panel such as now it has the icon for camera visibility is not working. I cleaned each camera and the light is still on. I backed out of the driveway put the car in drive and started to accelerate. I stepped on the brakes and they were not working, I repeatedly tried to stop but they were gone. My car finally stopped (I was not far enough to have started to build any speed. I turned the car off and back on and the brakes were back on. This happened March 31st, 2022.

I have a safety recall notice 21S44/NHTSA RECALL 21V735 - 360 degree camera display, which includes the rear view camera may intermittently display a blue image on the media touchscreen upon shifting into reverse. Although your form said there was no recall on my vehicle I have received a notice mentioned above and I have experienced the problem mentioned in the recall notice a number of times. The Phil Long Ford Dealership in Colorado Springs on Motorcity .Drive have worked on the vehicle four times since the 1st of January and still have not repaired my vehicle. I would think that since this is a recall that they should have a fix by now. Any assistance you can provide would be greatly appreciated.

This has happened multiple times. Start the vehicle and put into drive while the brake pedal is fully depressed and the car will move forward. While it is in motion you can hear what sounds like the anti-lock system activating. You have to pump the brakes as I assume the master cylinder has lost pressure. It does this randomly and is not repeatable. If this ever happens and someone or another car is around it could be a very bad day.

We reported the driver's side headlamp as going out intermittently on Jan 4, 2022 to the dealership (Ford of Boerne, Boerne, TX). When they could not resolve the issue, we reported the problem to Ford. The light is out mostly full time now. We first realized the problem when driving at night when it would go in and out.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle would lunge backwards when shifted into reverse. The contact stated that the failure was intermittent. There were no warning lights illuminated. The contact stated after each failure, she turned off and restarted the vehicle, and she was then able to reverse without any further issues. The vehicle was taken to the local dealer who informed the contact that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,500.

I was driving down the road and several sensor malfunction warnings started to pop up including an antilock brake fault. I was in traffic and needed to slow down but the brake system was non responsive when I applied normal pressure to the brake. I had to attempt braking with all my force before car slowly started to brake. I nearly was in an accident but fortunately was able to pull off to the side until car was able to fully stop.

The driver's side door doesn't unlock. The locking mechanism gets stuck in the locked position and the door will not open as it won't unlock. Has happened 9 times in the past 48 hours during a total of 7 outings. It puts the driver at risk if they need to quickly get out or get in the vehicle. I took it to the dealership today and it would not unlock for me to exit the vehicle. They tested the mechanisms involved and all function so not parts replaced. There are no warnings when this happens. First started on 2/22/2022. In my online research, it is happening for others with this type of vehicle including police vehicles which is a huge safety issue for them if they can't exit the vehicle when necessary.

My rear camera works less than 50% of the time. It even goes out while backing up. I get a blue screen and my rear brake assist becomes inactive.

The rear back up camera area is blue and you are unable to see behind the vehicle.

The contact owns a 2020 Ford Explorer. The contact stated while starting the vehicle, the instrument panel would remain inoperable, resulting in a loss of speedometer and tachometer functions. The vehicle was taken to a local dealer where it was diagnosed with needing the instrument cluster replaced; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 41,000.

When this vehicle is put into reverse it does not engage the transmission at times. You either have to put it back in to park and back in reverse and/or floor it in essence push the throttle all the way down for it to engage. As that happens and it finally engages you’re going way too fast in reverse. Also when it does not engage it acts like a stick shift and that you are in neutral and you’re either rolling forward or backward depending on the incline. Very frustrating I’ve taken it into the shop two different times specifically for this they say they have a work order in place and the last time they said it was a chip and they ran their diagnostics and corrected it. It still did not get corrected and is still a problem . I am not pleased at all with this failure in the transmission as far as the engaging of reverse is involved. Thank you

I was driving my car in the afternoon & heard a pop. My windshield randomly cracked. It cracked at the base of the car about 2 inches up from where it meets the frame. Then it cracked across 3/4 of the windshield

2020 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE VEHICLE EXPERIENCED SEVERE VIBRATIONS AT CERTAIN SPEEDS AND AS THE TRANSMISSION SHIFTS. THE CONSUMER STATED THAT THE MANUFACTURER BREACHED IT'S CONTRACTUAL OBLIGATION BY FAILING TO PROPERLY AND TIMELY REPAIR THE VEHICLE.

It has happened several times over last year. When car is put in reverse the brakes barely work and car doesn’t stop well. Almost like no power brakes. Once put in drive, the brakes work correctly.

While driving my 2020 Explorer a couple of weeks ago I noticed it was down shifting really hard when I would slow down to stop at a light. There were no warning lights or check engine lights of any kind. It continually got worse over the next few days so I made an appointment with our local Ford dealership. When I called they told me it was probably just a computer issue and they could reset it. On my first appointment I was having them change the oil as well as “reset” the computer. When they came out to talk to me they said they had a technician “reset” the computer but the actual “transmission guy” wasn’t there and I would probably have to bring it back. He told me it would probably drive different to me now because it has an “adaptive” transmission and it would have to adjust to the way I drive. I called and made another appointment that same day after I saw it was still doing the same thing. Well the next night I took it on a trip to the next town that was about 20 minutes away. It started “driving” very strangely and I began to smell a hot or chemical kind of smell. I actually pulled off to the side of the highway at one point. I was able to make it home and didn’t attempt to drive very far until I had it looked at again. We’ll I took it back today and they’re now telling me it has to have either a new transmission or that one rebuild. Whichever Ford decides. Luckily it’s still under warranty or I’d have a bigger problem. After researching I’ve discovered thousands of other people who have had the exact same issue with their 2020 Explorer, all at different mileages. I feel Ford should have already issued a recall for this known problem by now. This is absolutely a safety issue because if your in traffic or pull out into an intersection and the car doesn’t want to shift it could cause a serious wreck. I’ve already had to have the backup camera replaced(before they issued the recall)and the drivers side power window motor replaced. Definitely regret buying.

Has burning smell of wires when heat is on, only has heat on drivers side, blows cold air on passenger side, had Avis Ford Dealership look at it, said it was the heater core and they don't know when it will be in stock.

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the rearview camera inadvertently turned blue. There were no warnings lights were illuminated. The contact received a recall notification for NHTSA Campaign Number: 21V735000 (Back Over Prevention) and the vehicle was taken to the dealer who updated the Image Processing Module software; however, the failure reoccurred 1-2 weeks later. The vehicle was taken back to the dealer who advised the contact that the rearview camera needed to be replaced and the repair would be completed at her own expense. The manufacturer was notified of the failure and followed up with the dealer. The manufacturer then called back but offered no further assistance. The vehicle was not repaired. The failure mileage was approximately 39,000.

Automatic Emergency Braking, Forward Collision Warning . The systems did not perform as they where designed to. No the problem was not looked at by the company.As far as I know Ford never looked at the vehicle. No warning of any kind showed up on the vehicle before the collision.

The vehicle steering wheel felt loose, took the vehicle to a local Ford dealer where they found that the steering wheel bolt was loose almost to the point of falling off. They tightened up the bolt and sent me on my way.

The vehicle has been in the Ford Dealer 3-times to replace the sunroof/moonroof wind deflector. It has fallen off while driving two times interfering with traffic and one time it detached on one side only. Fortunately, no one was injured or any damage done other than the deflector was damaged by traffic after it detached. It was replaced just a few weeks ago for the second time and it just detached and fell off again while driving yesterday. I notified Ford Quality and Customer Concerns of the situation but no reply, apparently Ford, nor the dealer appear to care. However, besides the cost someone is going to get hurt. The first time the wind deflector came off was in April 21 and the second time October 22, the third time was yesterday, 01-14-22.

A police officer dropped this SUV off complaining of an exhaust smell coming through the vents in the vehicle. upon opening the hood ,a strong odor off exhaust from the right side of the motor could be smelled .No visible leaks or sounds were noticed. The vehicle remained out of service until our local Ford dealer could service this vehicle.

This vehicle has been “repaired” by Ford dealer per recall instructions but the backup camera is still intermittently blue. Recall “fix” offered by Ford does NOT fix this problem

While driving in regular weather. The dash flags a red box that say pre Collison alert, and beeps. For no reason nothing around me. I know the sensor is located in the front end of the vehicle. Scares everyone in vehicle thinking we are going to have an accident and put o

I have this 2020 Ford Explorer with about 15k miles on it. It suddenly started down shifting hard, getting hang gears, and having multiple issues. I took it to my local Ford dealer who refused to even do a diagnostic because my vehicle had warranty work done on the head gasket about two weeks after it was purchased. They are claiming it is similar to the issue I am having now. I am now trying to work with Ford to get it repaired. I checked online and this seems to be a pretty common issue on the forums that I went to and people were describing identical experiences that I had with my car. One example is that when I applied a small amount of pressure to the gas pedal, my car wouldn’t shift, got up to 7k rpm, and then finally did a hard shift that felt like I hit something. The hard downshifting would happen even when I was coming to a complete stop or anytime I was slowing down.

Adaptive headlamp assembly on my 2020 Ford Explorer Platinum AWD has failed twice in 2-years. First, upon receiving the vehicle, the passenger side had to be replaced (dealer was unable to fix the problem, so had to replace the whole headlamp assembly which requires a complete removal of the front bumper). Now the driver side headlamp has failed - and I haven't even had the car 2-years yet (will be 2-years in a few weeks). The headlamp failure is complicated by the long lead time to get the replacement part for the whole headlamp assembly - so now I am WEEKS without being able to have a headlight and am forced to drive without it.

The chrome plating on the interior door handle is peeling away from the handle structure, creating a sharp edge that has the potential to lacerate a person's finger(s) as they pull the handle to open the door. This defect cut my middle finger on my left hand fairly deep, causing bleeding, but did not require stitches.

Our radio/navigational/climate control screen will go completely black while driving the vehicle. This has happened approximately 15 times since the purchase of the brand new car in August of 2020. Therefore, I lose all of my controls and my GPS. This will not come back on until the car is turned off and is given time to reset. This reset time varies from 30 minutes to 1 hour. The first time this occurred was one month after purchasing the vehicle. So, after three different visits to Ford dealerships, Hopkins Ford, Manning Ford and Dundee Ford, not one technician can duplicate this problem so it is still happening. Recently, I was in Columbus, Ohio and the screen went black while I was driving in an unfamiliar area. I'm aware that Ford had a massive recall on this very issue but somehow our VIN number is not included in this. I frequently travel across the Midwest because my fifteen year old daughter is in travel volleyball. I cannot afford for safety reasons for this to happen to the two of us when we are driving in unfamiliar places. This is a huge safety concern for my daughter and I.

1) Powertrain - 10 speed transmission will not shift properly. When down/up shifting, The transmission slams into gear. It started at 54000 miles. Dealer repair shop stated that there were zero codes and was unable to ascertain the problem. Problem continued and only got worst. On another visit, the mechanic was able to duplicate the sound and still no codes. It was stated that I should return the vehicle on Monday and Ford technical would be contacted. Vehicle was returned on a Monday. i spoke with the Mechanic. he now stated that he could not duplicate the slamming. I recommend he ride with me. We took a four- mile drive. Within 3/4 mile, the slamming was back. The vehicle was kept until Friday of same week. The factory Rep recommended that dealer should reset the computer and drive for 500 miles. The dealer Rep/Dannelle stated Ford should assumed the cost of replacing the transmission and not the dealer under my Extended Warranty. Now the dealer's Repair shop will not return my phone call. 2) I also called in report and request an appointment regarding my electric windows will not go up or down. Zero return call. After driving approximately 300 miles and stopping for fuel, the windows started working again.

Inlet exhaust leak and rattle, the vehicle sounds like a diesel truck. Transmission jerking into out of third gear.

I own a 2020 Ford Explorer (Platinum edition). A recall was issued for the back-up camera. My car had been having issues of intermittent camera problems prior to the recall. I took my car into Sam Pack's Five Star Ford of Lewisville (1144 N Stemmons Fwy, Lewisville, TX 75067) for the recall repair. . . I drove the vehicle for about thirty minutes after completion of the recall repair at which time I parked the car. Unfortunately, when I did so the "Blue Screen" returned. The was the reason for the recall. . . This is the same as prior to the recall "repair". Also, when this happens a warning pops up "Reverse Brake Assist Not Available" (this may be because the camera is malfunctioning). The camera does not do this all of the time. There is no rhyme or reason as to when it is going to fail. After turning the car off for a while (as when eating at a restaurant or grocery shopping, etc.) the camera works when you put the car into reverse (with the one exception noted above). It appears that the "fix" for the recall is insufficient to stop the camera errors from recurring. The incident date listed below is the date of the supposed recall repair. I have uploaded a PDF File showing pictures of the camera errors. If you would like any other information, or pictures of the blue screen errors, please do not hesitate to contact me. I can be reached by email at [XXX] or by phone at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

At a speed of approximately 30mph, I heard a cracking noise from the rear of my vehicle. After looking into my rear view mirror, I saw the rear window was shattered, and caving inward. It was around 90 degrees that day at 1:30 pm and I was driving on an open road. There was a co-worker driving behind me that was witness. Nothing came down and hit the rear window.

Rear backup camera incorrectly sensed an obstruction behind vehicle and caused emergency braking with no visible obstruction. We were unable to pull out of the parking spot and had to jump a curb to leave. No further incident has been experienced,

A computer system fault caused the inability to start, move, turn off, turn on, lock or otherwise do anything with the vehicle with manual buttons or the remote. The drivers screen flashed through fault codes but would not allow any action. After discussing with the dealer on the phone, who mentioned something about a bad battery cell, I decided to disconnect the battery terminal, waited a period of time, and reconnected. The computer system reset and everything functioned correctly with no fault codes. At the time the vehicle was in a company drive lane causing a major hazard to the vehicles passing through. The vehicle was brought straight to the Dealer Service department who said they could not find anything wrong.

While driving at 70 mph the vehicle experienced the following issues all at once, the power steering shut off, all brake pressure was lost, the pre- collision system was turned off, parking brake engaged(at 70 mph) traction control system turned off, engine light turned on and all of the warning lights on the dash activated. This has happened 3 times and almost killed me twice. Ford has tried to repair this vehicle all three times and still have not corrected the issue. Ford has also refused to replace or buy back the vehicle.

Suv was banging and stalling when braking down a hill or going up a hill. Driving on the interstate it totally lost power. It happened at various speeds. First dealer near where it happened refused to look at it for a month after I told them I lost power on the interstate and stalled out. Had it towed to the dealer I bought it from and no recalls are showing up even though I got the wrench and transmission alert of total failure. It has been sitting there over a month and they have torn out the transmission-issue also with clutch seals.

Worked until 11am Friday 11/5/21, went back out to work night shift 10:40 ish at night to start the vehicle up to warm up (he believes that he had turned on the heat). As the officer was outside walking his dog he heard noises of glass cracking. He walked up to it and noticed the entire rear window was shattered. No point of entry or notice of vandalism.

Officer was sitting in vehicle while it was running with AC on, he pressed the Max defrost button for a couple of seconds then turned it off. After about a minute or two he heard a what a loud noise and looked in his rear view mirror to see his rear window completely shattered.

When using the defrost or air conditioner or just having the fan on, exhaust fumes enter the cars cabin. Its very troublesome that when I took it to a Ford dealer and they checked it out and said the catalytic converter was cracked but told us Ford had no fix for it. Its very dangerous especially in the morning time when you need to use the defrost you have roll all the windows down and freeze you butt off.

The contact owns a 2020 Ford Explorer. The contact stated that while attempting to reverse the vehicle, the backup camera failed to function as designed. The contact stated that the backup sensor non-functional message was displayed. The vehicle was taken to a local dealer and was diagnosed IPMB updated and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V735000 (Back Over Prevention). The vehicle was repaired under the recall but continued to experience failure. The manufacturer was not informed of the failure. The failure mileage was approximately 10,000.

Ford issued recall 21S44 for an intermittent back-up camera problem. I took my vehicle to Elk Grove Ford (95624) on 10/05/21 for recall repair. The problem continued and I took back on 10/19/21 to fix back-up camera. It still only works intermittently. Today, while backing up at an elementary school after my second recall service, my camera failed again. This is a critical safety issue which Ford knows about but has provided incompetent information to Elk Grove Ford. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Back up camera image distorts goes black at times but goes blue multiple times a day while driving and putting in reverse camera is blue 90% of the time

My windshield washer tank is leaking. Brought to Ford and they changed the tank. Still leaking and looks like still coming out of new cap. Go thorough a half gallon a week and only leaks when driving. Car is at Friendly ford now. They drove another 2020 Explorer with the same miles and was also leaking when driving. they said seems to be normal. Its not normal and dont want it leak out in winter and have no fluid and get in a accident cause cannot clean windshield. Need help with this.

The contact owns a 2020 Ford Explorer. The contact stated while operating the vehicle the backup camera display image was very washed out, unclear and the colors appeared to be bleached out causing visibility issues for the driver. The vehicle was taken to the local dealer who replaced the camera display unit, but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 2,000.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle both the digital display screen and instrument gauge cluster would randomly malfunction, scramble, and the display screen would turn blue. Also, the transmission would shift abruptly and while driving the vehicle would lose throttle response causing the vehicle to slow before abruptly accelerating. The contact indicated that the failure had occurred while driving 60 MPH on a six-lane highway. The vehicle was taken to the local dealer who indicated that the collision avoidance system had malfunctioned. In addition, while driving, the engine would randomly rev extremely high and had occurred while letting off the accelerator pedal. The local dealer and manufacturer were both notified of the failure. The failure mileage was 100.

The rear camera malfunctions and the display screen is blue. The vehicle is available for inspection. It creates a blind spot on the display screen of the area behind the vehicle and sounds an alert/alarm every time the malfunction occurs. The problem has not been reproduced by the dealer but I have provided multiple pictures of it occurring. The vehicle has been inspected by the manufacturer on several occasions. There were no warnings prior to the failure.

Backup camera failed with a blue screen that was initially identified early August and brought into Ford 8/11-13 but dealership unable to reproduce problem. It is believed that the dealership re-booted the computer and downloaded new software. The same problem occurred just two days after we got the car back on 8/15 at which time a picture was taken to show the service department. A Google search suggested there was a problem with the back up camera for 2020 Explorer, but there was no recall on my VIN. After reaching out to Ford soon after we got the car back, a service person offered to order a new camera, but it was never approved. Numerous calls were placed to the dealership given ongoing camera failure and concern for causing an accident, but we were told that the problem needed to be reproduced. The camera could not be ordered. While backing the car out of our driveway without an operational camera or sensors, driver side rear bumper collided with a car parked in the street. The insurance company was notified the day of the accident and the car was taken to Ford body shop 9/21 where a repair estimate was provided. The dealership service department was notified that the car was involved in an accident because of camera failure and finally agreed to order a new replacement camera. On 9/23, we were notified of a "blue screen" back up camera recall.

I had an issue with the rearview backupcamera. The camera kept going out multiple times. I asked Fodd customer care if there was a recall and told me no. One day I was backing up at night my camera went out and I hit a mailbox which was in my blindspot I immediately called Ford to alert them that the camera went out a d I damaged my vehicle. Ford requested that I bring in my truck and changed the camera. They found out the camera had an electrical shortage. I attempted to get Forx to pay for the damages to my vehicle and they refused. The total estimate was 2700.00. The response why they denied my claim was I had an accident and they were not responsible regardless of the camera not working. They told me to contact my insurance to fix the damage. I feel I wouldn't have had an accident if my rearview camera did not go out. The backup assistance beep would have sensed the object behind me in my backup view and I would not have damaged my vehicle since the object was in my blind spot. I feel that Ford is responsible for the repairs and I have Video proof that my camera was having issues prior to my accident. I need Ford to fix my vehicle at no cost to me. They are ignoring the fact that the backup camera and blinspot assistance failed.

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse the backup camera failed to engage. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the Intelligent Platform Management Bus (IPMB) flashed. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V735000 (Back Over Prevention). The vehicle was repaired but continued to experience the same symptoms. The manufacturer was informed of the failure and spoke with the contact’s attorneys and was awaiting a response. The failure mileage was approximately 22,900. Consumer stated camera was replaced 4 times and reprogrammed twice.

When backing up, the screen turns blue 3 out of 5 times when placed in reverse.

I have a serious safety issue with my 2020 Ford Explorer. The tailgate has unexpectedly closed when loading or unloading items from the cargo area. This is due the foot activation function. When loading/unloading heavier items you must stand close to the bumper. In so doing the foot activation closes the tailgate. This has happened at least 6 times including closing on my wife and grand children. The attached photo shows a skin scrap I sustained in blocking the tailgate from closing on a grandchild. I have talked to the dealer about deactivating the foot function. They responded it cannot be done.

The car would not shift out of first gear. Had to put the car in neutral and then back into drive to get it to shift.

Reverse camera turns blue on many occasions and other times it gets dark, the engine in the mornings the engine sounds like a Diesel car in the dealer indicate it is normal but new vehicles do not sound that way.

Sunroof exploded. There were no warning lights or beeps. It sounded like an explosion and caused me to nearly wreck from the loud boom. I went into a field and nearly lost control of vehicle.

We have returned the vehicle to the dealer 4 times for back-up camera / rear sensor failure. Most recently they had the vehicle from 8/16/2021 to 8/20/2021. Allegedly they replaced the back-up camera. On 8/27/2021 upon returning home from an approximately 3 mile drive, the back-up camera again failed while backing into our driveway. The DIC displayed the message "Back up assistance unavailable." While on vacation in Colorado, the back-up camera failed every day for 2 weeks (8/01/2021 - 8/13/2021). The failure would occur after extended drives at highway speed. On one occasion, the back-up display flickered between the image, blackout, and blue screen. On one occasion both the backup display and the overhead 360 display, displayed only blue screens. Turning off the vehicle and leaving it sit for 30 minutes or more clears the problem. The dealer claims they are unable to reproduce the problem. I have repeatedly told them that the vehicle must be driven for the problem to present itself. Repeatedly starting and shutting off of the vehicle while stationary will NOT produce the problem. We have repeatedly supplied images of the interior display showing the problem. This situation poses risk when reversing from parking place into oncoming traffic.

Rear camera is not working correctly. If goes to a blue screen a lot.

Back up camera not functioning properly. Back up camera will intermittently show distorted image while backing up and then it turns to black screen with warning stating "Camera is unavailable. Please contact your dealership."

I am associated with the City of Brookings, SD Police Dept. We have two 2020 Ford Hybrid SUV patrol vehicles. Both vehicles since we obtained them in October of 2020 have experienced loss of power. Both vehicles dash indicators lights come on and the vehicles has a complete system failure. In June of this year an officer was responding to an emergency call. The officer was traveling at approximately 50 mph. The vehicle's dash lights all came on and the vehicle's power system shut down. The officer stated the vehicle almost came to a dead stop, almost causing him to crash. He stated if he was not wearing his seat belt he would have went through the windshield. This particular vehicle has had had complete loss of power approximately eight times. Ford has replaced the ECM power module stating this would fix the issue. Now the vehicle's trailer module has supposedly failed and caused a complete loss of power. This trailer module effected the entire electrical system. This vehicle has been unusable since July 19. Prior to this latest incident the vehicle was unusable for approximately four weeks. In the almost year we have had the vehicle in service it has been unusable approximately 6 to 7 weeks. I have contacted Brooklyn Center, MN PD, East Grand Forks, ND PD and Yankton, SD PD. These agencies all have had the same Ford Hybrids. They all have experienced the same issues. Yankton PD is currently had one vehicle labeled a lemon and Ford is replacing this vehicle. Our agency is attempting to have Ford recognize this issue. We want the two vehicles replaced and be deemed unusable. I am contacting the NTSB to assist our police agency in addressing this issue. We cannot provide sufficient public service to our community with these vehicles. If we cannot respond to emergencies in a timely manner due to these vehicles not properly functioning then the potential for the public's safety is potentially at risk. Not to mention the safety of our officers. Thank you.

Transmission shifts from reverse to park and drive to park on its own. Also, heads up display goes blank and sensors / backup camera stop working. Front collision monitors also do not work as well as lane departure sensors

The overheating temp light keeps coming on for no reason. Vehicle has been to Rob Smith Ford seven times and still has not been fixed.

Rear view camera not working. Dealer has confirmed however not able to get replacement part from manufacturer. Camera has been down for over 9 months.

We were going down the Hwy about 65 no cars around our sunroof exploded we had the headliner closed and it was full of glass. We thought at first we had a blow out but we saw all the glass in the middle of the sunroof no object or mark on car

Rear view mirror keeps turning solid blue ( blank ) and message center on the dash says "rear brake assist not working".

The contact owns a 2020 Ford Explorer. The contact stated while reversing the vehicle, the back over protection screen turned blue and the contact was unable to see the road. The contact stated that the reverse brake assist warning light was illuminated. The contact took the vehicle to the local dealer ten times within 11 months, but the mechanic was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,100.

I have already complained to dealer about constant hesitation and jerking, going from 1st to 2nd and sometimes 2nd to 3rd gear on automatic transmission, as well as slight loss of power going up inclines under 30mph. They told me a road test and transmission test showed nothing wrong. Incident I am reporting happened back in May2021. I was making a right hand turn onto a busy road from a parking lot, from a complete stop. As I pulled out onto the road, going from 1st to 2nd gear, the car completely stalled for about two seconds. I almost was rear-ended because of the stall. I had to take my foot off the gas and then put a lot of pressure on the gas pedal to get the car moving again.

My new 2020 FORD EXPLORER had had on at least 4 occasions, the last being in July 2021 (mileage was approximately 7,280 miles at the time). This problem has only occurred when parked in my garage, I turn on the Explorer with my foot firmly on the brake and put the vehicle in Reverse (with foot still on brake) the vehicle starts reversing with force even though my foot is hard on the brakes. I then push down even harder on brakes. I am fighting to keep the Explorer from roaring out of the garage. Luckily I haven't hit anyone or anything, but had I not reacted as quickly I could easily have caused serious injury. I reported this problem to my local dealer two times, the first about 10 months ago and the second incident was reported to the dealer when I took it in in August 2021 for numerous alerts received in July 2021 for: POWERTRAIN MALFUNCTION/ REDUCED POWER; PRE-COLLISION ASSIST NOT AVAILABLE; HILL START ASSIST WARNING, PRE-COLLISION ASSIST NOT AVAILABLE. The dealer said all the alerts came from one power module which will be fixed this week when the part arrives at the dealer. The dealer also said that the recent Reverse power surge I advised them of is probably related to all of the alerts listed above and that this should take care of the problem. I never received any warnings, messages or other symptoms of this problem - it has always been a shock when it happens.

Vehicle would not start and every warning lamp and alert triggered on the dashboard. Tried remote start which was successful, but vehicle shut off 5 seconds later and the above alerts/warning lamps repeated. Vehicle would not start and just repeated all of the warning lamps/alerts. Waited 20 minutes, car started without issue; however, when put into reverse WITH FOOT ON THE BRAKE the vehicle started to drive backwards WHILE FOOT WAS STILL ON THE BRAKE! No amount of pressure on the brake pedal stopped the vehicle. Had to depress and repress the pedal to stop the vehicle. Rear cameras failed to activate as well. Luckily no one was injured. This is the third time this has happened, the third time I have reported to the NHTSA, and the third time I have reported it to my local dealership without resolve.

The contact owns a 2020 Ford Explorer. The contact stated the day he purchased the vehicle, the rearview camera turned blank as he was reversing out of the dealer parking lot. The warning message "Back Up Brake Assist Is Not Functioning" appeared on the instrument panel. The dealer diagnosed that the rear-view camera needed to be replaced. The contact stated that the vehicle was repaired however, the failure recurred while driving. The vehicle was taken back to the dealer and was repaired, however the failure persisted. The vehicle was taken back to the same dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 20V575000 (Visibility) due to the manufactured date. A case was opened and the contact was referred to the NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 10. Consumer stated 5th camera has been installed.

The contact owns a 2020 Ford Explorer. The contact stated that upon rapid acceleration at various speeds, exhaust fumes from the tailpipes would enter the cabin of the vehicle. The contact also stated that after heavy rains, water-filled the spare tire compartment located in the rear of the vehicle. One day while his wife was driving and coming to a complete stop, the water spilled out of the compartment and flooded the cabin floor of the vehicle. Once the contact discovered where the water was located, he vacuumed up nearly four gallons of water out of the spare tire compartment. As a result of the internal water intrusion, there were several electrical failures. The forward collision warning light would illuminate on the instrument panel without any vehicles in near proximity. The contact also stated that his wife received multiple alerts on her phone through the Ford app that an intruder had attempted to open the tailgate however, each alert was a false alarm. The contact had taken the vehicle to a dealer where the service manager agreed to have the vehicle thoroughly inspected. The vehicle remained in the possession of the dealer. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 1,000.

Turned the car on and immediately the headliner above the drivers seat started smoking. Within seconds there was an actual fire and had to call the fire department. Ford does NOT seem concerned about it at all. Are not sending it to be investigated at all from my understanding, My car has sat for 2 months now with no answers still. We do not know what caused the fire or exactly where the fire started.

The car jerks when it is downshifting between 2nd and 3rd gear. It was inspected by a dealership in TN (we were out of town from MI) and the Ford dealership there was unable to identify the issue as they did not have a transmission tech. We have 15K in miles on our car. We contacted Ford CS and the car was driven by a car hauler back to a dealership in MI. They have 1 transmission person. At this time, we have had a rental car for over 2 weeks at a cost of over $1200. They cannot service the vehicle until next week leaving us without a vehicle for over 3 weeks. Ford has been difficult to work with and meanwhile I continue to pay my lease, they are only offering $35/day for 10 days for rental car and have no idea when the car will be fixed. I have asked for credit on our lease and formal follow up on this and they are slow to reply leaving us stranded to find our own way home. Very disappointed as this seems to be a known issue with the 2020 Explorers and the new power train.

Rear camera will intermittently cause the screen to display distorted or total blue screen upon placing the vehicle in reverse

On two separate occasions while using the cruise control, the vehicle continued to receive warnings on the dash that the 4-wheel drive, hill assist, emergency braking, etc. were all unabled and service would be required. The cruise control then also disabled and I was unable to use it again until I pulled over, stopped and re-started the vehicle. Upon doing this, the system seemed to reset and all warning lights went off. I contacted a local Ford dealer about this issue and was told that their loaner 2020 Explorer has the same issue and they're unable to pinpoint the problem. They've had it in and out of service for 4 months. Their machine is unable to find any errors. They feel like it may be something to do with the body control module. Since my vehicle is apparently not the only 2020 Explorer experiencing this issue, I thought it would be worth reporting.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 55 - 75 mph, the contact was switching lanes and felt the vehicle was swerving. The contact stated that there were vibrations felt coming from the floorboard. The vehicle was taken to the dealer and the dealer test drove the vehicle and diagnosed that there was no failure. The manufacturer was not made aware of the failure. The failure mileage was 17,999.

Transmission - available for inspection upon request (yes) Vehicle will lunge or stall as it searches for the right gear. Have had the vehicle to Ford Authorized Dealers 3 times with varying degrees of success. Now problem has reoccurred and is worse that ever. Searches for the right gear, lunges, sometimes will not go into gear at all. Feel unsafe driving the vehicle. Currently have a 4th apt with Ford to look at the transmission. No warning lights or messages present on the dash.

Electrical- lift gate will just stop working at times. Trouble with Bluetooth connection Fuel- when filling up the pump will stop (even if only put in 2 gallons). Seats- drivers seat broken Engine/transmission- hard shifting, put itself in park while at red light Multiple ongoing issues with Explorer. Been in/out of shop over 10 times in one year. I have videos but unable to upload them.

I was in a turn lane at a intersection waiting on the light and my daughter noticed the vehicle had shifted in to reverse by it self. The backup camera was not on and if it had not been called to my attention I would have backed into the car behind me. I shifted into drive when the light changed and went on my way. This has happened only once.

Smoke started coming from the passenger side visor as I was driving. There was no indication of an issue with warning messages of any kind. Of course I panicked, ran from the car and called the fire department who stated it smelled electrical when they arrived. After a week of being at the dealership, they couldn't find anything; however, 30 seconds after I got into my vehicle, I noticed the cabin lights weren't working. After returning the vehicle within an hour they found that a wire had burned out and shorted out some fuses. 2 weeks later and I still don't have my vehicle. No injuries, just scared beyond belief to have a 2020 ST start smoking!! Even if they state it is fixed, I am still scared to death to drive it after that!! I have had issues with the brakes as well. Those stopped working but apparently that was a recall that was resolved. I have purchased Fords for the past 20 years. I will NEVER buy a Ford again with all the issues I have on this vehicle!

This issue has happened 4-5 time in a years time. When driving with cruise control and lane assist enabled the car will pull to the left when it see's a dark line in the road. If i were not holding on to the steering wheel I would have been in the lane next to me. I think what's going on is lane keep or lane assist thinks there is a curve in the road and tries to correct for it. Its just a matter of time before a crash happens to a Explorer owner. I have been to the dealership 3 time for this and called Ford but they don't seem to care.

Ford has a recall for Explorer backup cameras failing but ours was not built on the correct date so it doesn't fall under the recall. Yet, our 2020 Explorers backup camera shows a blue screen and no video. Took it to the dealership and they said we were 2500 mile out of warranty and we would have to pay. You and Ford knows there is an issue and should have to fix this. it goes beyond the build date listed. This vehicle is full of gremlins and should be heavily watched.

Vehicle started, but then every warning lamp and alert triggered on the dashboard and engine shut off. Would not restart, but would just cycle through error/alert messages. Waited 15 minutes, car started but upon putting it in reverse WITH FOOT ON THE BRAKE the car started to drive backwards. No amount of pressure on the brake pedal stopped the car. Had to depress and repress the pedal to stop the vehicle after shifting into gear. Rear cameras failed to activate as well. Thankfully, no one was behind the vehicle and injured. This is the second time this has happened and the second time I have reported to NHTSA. The Ford dealership is oblivious to the root cause of the issue. Their quick fix is a battery replacement and software reload.

Reverse camera has displayed very dark once. Reverse camera has displayed solid, bright blue multiple times. Gauge cluster displayed warning message that reverse assistance is unavailable.

Every now and then it will shift hard and jerk you in your seat, it will happen at different speeds, reported to ford garage and they said they haven't heard of any problems with it but the guy went on to ask if it happened with selector in sport mode but we usually drive in eco.

FIRENo INJURIES0 DEATHS0 WHEN SHIFTING INTO DRIVE, VEHICLE WILL RANDOMLY HAVE A HARD BRAKE PEDAL AND VEHICLE WILL LURCH FORWARD WITH INCREASED RPM. USE OF REVERSE, VEHICLE WILL SUDDENLY STOP AND SOUND AS IF YOU HIT SOMETHING. BRAKE PEDAL VERY HARD.. THE ISSUE OCCURS FROM A STATIONARY CONDITION, IN DRIVEWAY OR PUBLIC PARKING AREAS, SO THIS CAUSES CONCERN THAT IT DID RESULT IN A COLLISION WITH ANOTHER VEHICLE. ISSUE CANNOT BE REPEATED ON DEMAND. IT IS ENTIRELY RANDOM AND EVERY DRIVE HAS TO BE APPROACHED WITH THE EXPECTANCY THAT THE VEHICLE WILL MOVE WITHOUT NORMAL BRAKES TO STOP. THERE ARE NO ALERTS TO TELL US WHY (OR WHICH SYSTEM) IS THE ISSUE. THIS HAS OCCURRED RANDOMLY SINCE LEASING THIS EXPLORER . FORD SERVICE SEEMS SURPRISED AND UNAWARE OF THIS

The vehicle suddenly started having transmission issues at 5,600 miles. Very low mileage and no issues until that point. The vehicle started jerking when up and down shifting, sometimes really lurching the vehicle. Took the vehicle to the Ford dealer ASAP and it was returned to me 4 days later. They said the issue was a valve and replaced it. However, on the drive home from the dealership the problem started again. Unfortunately, by that time the dealer was closed. The next morning there was transmission fluid all over the driveway. The car has now been towed back to the Ford dealership. We have been unable to use our vehicle for about 12 days now and are waiting to hear back from the service department.

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse, the vehicle hesitated to respond. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the plate and gasket assembly to be replaced. The vehicle was repaired but continued to experience failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 10,000.

Transmission started shifting on it’s on. Mostly down shifting. Gas mileage went from 28mpg to around 20 mpg. Dealer had to order parts-not available for 4- 6 weeks. Never know when it will happen. No recall or warning lights Dealer aware of this issue

Rear camera goes blue,

Automatic transmission "jumps" and clunks in and out of gear at speeds between 25-35 mph, causing vehicle to lunge. Also, experienced vehicle sporadically engaging into gear from a stop sign and lunging forward for several seconds, almost causing a car to rear end my vehicle. Problem has been reported to dealer, but dealer will not look at it for more than 2 weeks. No warning lamps or system messages appear on the dash board. This is a major safety problem as it causes the vehicle to lunge and jump randomly while driving or accelerating from a stop.

The backing aid camera turns blue out of nowhere when put in Reverse gear, which causes the parking warning system to fail, the forward collision warning turned on by itself while driving on the freeway, there were absolutely no cars or objects in front at the time, causing the SUV to abruptly come to a complete stop, putting my self and my family at risk of being hit by a vehicle in the back. this is absolutely unacceptable.

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the vehicle jerked while attempting to upshift. The contact stated there were no warning lights illuminated. The vehicle was repaired but continued to experience the same symptoms. The manufacturer was not informed of the failure. The failure mileage was approximately 4,261.

1. Powertrain/Transmission: The transmission starting slipping and having hard shifts. When I would slow the car to turn or stop, it jerked at 30mph, 20 mph, and again at 15-10mph. Then it started hard shifting when you put it in Drive, and again at each shift. It wouldn't go over 55mph. The Powertrain Failure light(orange wrench) and Fordpass Notice finally came on a week and a half after the issues started. Shortly after the light cam on the car would not go in Reverse. There is a recall on the Powertrain in 2020 Explorers, however my VIN # does not show any recalls. I have an infant that is in the car with me usually. I am afraid for her to travel with me now in this vehicle, even once Ford tries to "fix" the issue because the warning light does not appear until the Powertrain is completely gone. I feel that the sensor should go off when it notices the transmission is having issues. This vehicle is now at a Ford dealership to be repaired. *2. Rear-view back up camera: Camera works 20% of the time. The screen is blue or the image jumps severely. It was taken to a Ford dealership and they said it didn't happen when it was there so they did nothing to fix it. There is a recall on this feature however my VIN # does not apply. *3. A/C: The air-conditioning unit fails to cool the air. The AC unit blows humid air. *4. Screen/display: The screen in the center console will go black and the steering wheel buttons will not work on the radio or bluetooth phone capabilities. The hands free phone option was not available during these system blackouts. 5. Park-aid sensor: The parking sensors in the front bumper keep falling out and go off making it seem like I am an about to hit something. I had to pop them back in place at least twice. *A Ford dealership has tried to address these issues already. However, these features still do not function properly on the car. If the feature "worked" while it was in the repair shop then they said they couldn't fix it.

There are times when I start the vehicle, or manually release the parking brake, that it simply does not release. The brake pedal becomes rock hard at these times, without its normal travel. If the vehicle is reversing, like leaving my garage, it stops like it hit a brick wall when the brake pedal is touched. The rear brakes are simply locked. It stops so abruptly that it has aggravated lower back pain from previous injuries. I’m afraid of getting stranded in traffic, unable to move the vehicle. It did this on dirt and it was just dragging the rear tires. The only solution I have found is to turn off the engine, wait a few seconds, restart the vehicle, hope. I got, in rapid succession: 1. ANTILOCK BRAKE FAULT !!! 2. HILL DESCENT CONTROL FAULT 3. PRE-COLLISION ASSIST NOT AVAILABLE 4. HILL START ASSIST WARNING The service at Mesquite (Nevada) Ford was totally insufficient. I expected them to find and fix the problem, which obviously lies in the anti-lock/parking brake. I was eager to get the vehicle back and find out what was wrong as I’ve been afraid to use the manual parking brake for fear it will seize up and not release. When I got the vehicle back (which took a long time and a long story as the mechanic went home sick in the middle of the job with COVID) they said, “Oh, we reset the error message so everything is fine.” Well, it still locks up, sometimes when I have shut the engine off and sometimes when I tried to manually set the parking brake, which I am still avoiding. If it’s only my vehicle then there is a dealer problem. If there are more reports, then it’s a bigger problem. I don’t know where on your site to say this — I am shocked by the number of fatalities — but not really. Either reduce the speed limits in the west or keep killing people. 80 mph is ridiculous because everyone now runs 90+ mph. We’ve come upon two fatal accidents this summer on I-15. The carnage was terrible. Please, please, please slow the traffic.

Ball joint worked itself loose and the bolt connecting the wheel to the control arm fell out. As a result, the wheel concaved and posed a serious risk of loss of control, crash and injury to vehicle occupants and other drivers.

Driving our 2020 Ford Explorer ST Friday at approx 35-40mph. Vehicle seemed to loose power and almost die when it suddenly surged forward at a high rate of speed. This happened several more times scaring my wife and grandkids. The vehicle only has 3800 miles on it but she is now scared to death to drive it. Had it towed to dealership Friday afternoon and waiting for a tech to take a look. Not good!

THE BACKUP CAMERA INTERMITTENTLY DOES NOT WORK WHEN WE PUT THE VEHICLE IN REVERSE. WE ESTIMATE THAT IT FAILS TO WORK 10-15% OF THE TIME. THE SCREEN TURNS BLUE AND WE CANNOT USE THE CAMERA TO SEE WHAT IS BEHIND US. WE RELY ON THE CAMERA BECAUSE THE OVERALL VISIBILITY TO SEE BEHIND THE VEHICLE IS POOR. WE BELIEVE THAT THIS ISSUE IS SIMILAR TO THE PROBLEM THAT LED FORD TO RECALL OTHER VEHICLES. OUR VEHICLE IS NOT INCLUDED IN THOSE RECALLS.

CAR JERKS FROM 1ST TO 2ND GEAR AND SOMETIMES 2ND TO 3RD. ALSO, VERY LONG DELAY WHEN PUTTING THE CAR INTO REVERSE. TAKES ANYWHERE FROM 5-10 SECONDS SOMETIMES TO SHIFT INTO REVERSE.

TL* THE CONTACT OWNED A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED UNDER THE CAR PORT AND TURNED OFF, A FIRE IGNITED CAUSING THE VEHICLE TO BURN AND ALSO CAUSING BURN DAMAGE TO THE HOME. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES AND A FIRE REPORT WAS TAKEN AT THE SCENE. THE FIRE DEPARTMENT DETERMINED THE FIRE WAS CAUSED BY A FAULTY STARTER INSIDE THE VEHICLE. DURING THE INCIDENT, THE VEHICLE WAS DESTROYED. THE CONTACT INDICATED THAT THE VEHICLE HAD NOT BEEN STARTED FOR 2 DAYS PRIOR TO THE INCIDENT. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET CONTACTED. THE FAILURE MILEAGE WAS 6,000.

LEAKED TRANSMISSION OIL.VEHICLE SHIFTS HARD INTO GEAR LIKE IF IT WERE UP HILL AND ITAS ON A FLAT SURFACE. THIS VEHICLE MAKES A LOAD NOISE AND WOULD JERK.

MY 2020 FORD EXPLORER, BOUGHT BRAND NEW. AT 25K MILES, CAR STARTED TO MAKE THIS WEIRD SOUND WHEN THE GEAR SHIFTS 1-2 AND 2-3 WHEN ACCELERATING. NOW EVERY TIME IT SHIFTS VERY NOTICEABLY FROM 1-2 AND 2-3, IT JERKS SO HARD. IT IS SO ANNOYING. SERIOUSLY SO DISAPPOINTED THIS CAR IS MY DREAM CAR. LOVE EVERYTHING ELSE ABOUT IT. IS THIS GOING TO BE AN ONGOING PROBLEM FOREVER? I WOULD LIKE IT TO GET RECALLED BECAUSE I KNOW FOR A FACT THAT I AM NOT THE ONLY ONE EXPERIENCING THIS. TONS OF FORUMS OUT THERE ARE EXPLAINING THE EXACT SAME ISSUE. WHAT A SAME, BECAUSE THIS CAR IS PLEASING TO THE EYE BUT.... I DON'T WANT TO RECOMMEND IT TO SOMEONE BECAUSE OF THIS ISSUE.. CURRENTLY WAITING TO BE ABLE TO GET THE CAR IN THE SHOP BECAUSE THE TRANSMISSION DEPARTMENTS ARE BOOKED... MAKES ME WONDER IF THEY ARE ALL 2020 FORD EXPLORERS

UNDER 10K MILES AND VEHICLE HAD STARTED TO JERK/LURCH FORWARD WHEN STOPPED AT TRAFFIC LIGHTS OR STOP SIGNS AND IS NOW AN ONGOING PROBLEM. CALLED DEALERSHIP ON 4/16/21 AND THEY CAN'T GET ME IN UNTIL JUNE 1.VEHICLE SEEMS TO NOT WANT TO SWITCH GEARS. ALSO IS MAKING A WEIRD WHINY SOUND WHILE SWITCHING GEAR. NO LONGER COMFORTABLE DRIVING CAR AT THIS POINT.

ON TWO OCCASIONS, INSTEAD OF CHANGING GEAR, THE CAR INCREASED RPMS LIKE IT WAS IN NEUTRAL AND THEN LURCHED BACK INTO GEAR. IN BOTH CASES, I WAS ABLE TO QUICKLY BRAKE, BUT IT WAS A TERRIFYING SITUATION. I WAS IN NORMAL DRIVE MODE, AND BELIEVE THE GEARS WERE SHIFTING FROM FIRST TO SECOND.

THERE IS A PROBLEM WITH THE TRANSMISSION. VEHICLE WAS STUCK IN FIRST GEAR. TURNED VEHICLE OFF AND THEN BACK ON 3 TIMES WITH NO RESOLUTION. ON ANOTHER ATTEMPT THE VEHICLE SEEMED TO BE STUCK IN THIRD GEAR.

BACKUP CAMERA SHOWS ONLY BLUE. HAPPENS OCCASIONALLY. NOTHING IS ON CAMERA. SOMETIME WILL REMEDY AFTER TURNING VEHICLE OFF AND THEN BACK ON.

WHILE DRIVING AT 70MPH THE TRANSMISSION ABRUPTLY DOWNSHIFTED ABOUT THREW US INTO THE DASH. PULLED OVER AND SHUT OFF AND RESTARTED. AT NO TIME DID ANY WARNING LAMP COME ON. AFTER RESTARTING TRANSMISSION SHIFTED NORMAL , THEN THE SHIFT TO PARK MESSAGE CAME ON AT HIGHWAY SPEEDS. THEN IT WENT OFF, THEN THE TRANSMISSION BEGAN LURCHING THEN IT WAS OK. STILL NO WARNING LIGHTS. PARKED CAR IN DRIVEWAY AND TURNED IT OFF. MESSAGE ON DASH SAID SHIFT TO PARK BUT IT WAS IN PARK. I GOT OUT AND CAR ROLLED ABOUT 10 FEET AND STOPPED ON IT'S OWN. NEXT DAY IT DROVE FINE FOR AWHILE AND NO WARNING LIGHTS THEN BEGAN TO GET MESSAGE SHIFT TO PARK. TRANSMISSION THEN SEEMED TO SKIP GEARS THEN BEGAN TO NOT SHIFT UNTIL RPMS WERE VERY HIGH. PARKED CAR AND WITH ENGINE OFF MESSAGE SAID SHIFT TO PARK EVEN THOUGH IT WAS IN PARK. HAD IT TOWED TO FORD DEALER. THEY SAID IT WAS STUCK IN PARK. THEN CALLED TO SAY IT HAD METAL IN IT AND IT NEEDS A WHOLE NEW TRANSMISSION. THIS IS UNSAFE THAT A CAR CAN ROLL BY ITSELF WHEN IN PARK. UNACCEPTABLE THAT IT FAILED WITH NO WARNING LIGHTS OR MESSAGES AT 19,000 MILES.

VEHICLE WAS SITTING IN DRIVEWAY OVERNIGHT WITH NO ISSUES AND WHEN WENT TO DRIVE THE NEXT MORNING TO TAKE KIDS TO SCHOOL VEHICLE WOULD NOT GO ABOVE 10 MPH. IT GAVE THE WARNING THERE WAS A POWERTRAIN MALFUNCTION, ENGINE COOLANT OVER TEMPERATURE (WHICH WE JUST HAD THE RECALL DONE A WEEK AGO), AND A REGULATORY MALFUNCTION INDICATOR. WE WERE NOT FAR FROM HOME, SO RETURNED BACK.

THE VEHICLE HAS STARTED ITSELF 4 TIMES IN THE LAST 24 HOURS. IT DOES NOT AUTOMATICALLY SHUT OFF AND THE KEYS ARE NOT IN THE VEHICLE. IT LOCKS AND STARTS AS IF IT WAS AUTO STARTED BUT DOES NOT SHUT OFF AND NO ONE HAS STARTED THE VEHICLE. IT HAS BEEN STATIONARY AND PARKED WHEN THIS HAPPENED. THIS IS NOT THE ONLY ISSUE I AM EXPERIENCING. IT HAS ALSO HAD TRANSMISSION SHIFTING ISSUES AS WELL AS HILL START ASSIST ISSUES.

TRANSMISSION WAS GRINDING AND STOPPED PULLING AT APPROXIMATELY 17,000 MILES. HAD CAR TOWED TO DEALER. THERE WAS A TRANSMISSION LEAK. IT WAS REPAIRED AND 6 QUARTS OF FLUID ADDED. SINCE THE REPAIRS, TRANSMISSION IS HARD SHIFTING AND JERKING. I'VE HAD THE CAR BACK AT THE DEALER FOR STEERING ISSUES 3 TIMES. AT HIGHWAY SPEEDS (65MPH AND ABOVE) THE CAR WANDERS ALL OVER THE ROAD, LIKE THERE'S SLACK IN THE RACK AND PINION. THE DEALER SAYS THE ALIGNMENT IS OKAY AND REFUSES TO LISTEN TO MY COMPLAINTS. HAVE ISSUES WITH THE SYNC. THE RADIO WILL RANDOMLY NOT LET YOU ADJUST THE VOLUME AND HAVE HAD THE BACK-UP CAMERA REPLACED. ALSO, RANDOMLY WILL NOT SYNC-UP WITH IPHONE.

WHEN STOPPING, MOVING SLOW OR PULLING INTO A PARKING SPOT OR GARAGE YOU CAN HEAR AND FEEL THE FUEL IN THE TANK SLOSHING BACK AND FORTH. THIS HAPPENS WHEN THE FUEL TANK IS AT LEAST 1/2 FULL AND IS VERY NOTICEABLE BUT SEEMS TO GO AWAY WHEN FUEL IS UNDER 1/2 TANK.

I BOUGHT A 2020 FORD EXPLORER LAST MAY. THE VEHICLE HAS LESS THAN 7500 MILES. MONDAY 3/15/21 I NOTICED A WHINING NOISE WHEN THE CAR WAS SHIFTING INTO GEARS. IT CONTINUED TO HAPPEN AS THE WEEK PROGRESS. IT GOT WORSE BY MID-WEEK. THURSDAY 3/19/21 I CALLED MY LOCAL FORD DEARLERSHIP AND WAS TOLD I COULD DROP IT OFF FOR SEVERAL DAYS OR THE NEXT AVAILABLE DATE WAS THE 2ND WEEKEND IN APRIL. I INFORMED MY HUSBAND WHO STATED THAT THERE WAS A PUDDLE OF FLUID UNDER MY CAR THIS MORNING. HE CALL ROADSIDE ASSISTANCE TO COME GET MY CAR. WE HAD TO MOVE IT FROM THE PARKING GARAGE I PARK IN TO THE STREET AND THERE WAS ALSO A BIG PUDDLE OF FLUID. HE CHECKED THE OIL AND THERE WAS PLENTY OF IT IN THE CAR. BY THE TIME THE TOW TRUCK ARRIVE THERE WAS JUST A SMALL PUDDLE UNDER THE CAR. NO WARNING LIGHTS ON CAR CAME ON TO INDICATE AN ISSUE.

MY 20 FORD EXPLORER HAS EXPERIENCED TWICE WHERE THE SPEED LIMITER (ACC ADAPTED CRUISE CONTROL)-(SSR SPEED SIGN RECOGNITION) READS THE SPEED LIMIT SIGNS INCORRECTLY. POSTED SPEED WAS 65 MPH AND IT INCREASE SPEED TO 85 MPH. I WAS DRIVING THRU COLUMBUS OHIO, ON I670 GOING NE, STARTING AT THE LEONARD AVE EXIT TO I270 (TO EXIT 10B SR161). I DON'T DRIVE HERE OFTEN; THE FIRST TIME WAS FEB 23 & THEN MARCH 16 (PHOTOS ATTACHED) IN THE SAME EXACT LOCATION. ON BOTH OCCASIONS, THE SPEED SIGN (SPEED SIGN RECOGNITION) ON THE DASH READ 85 MPH FOR AT LEAST 3 MILES BEFORE CORRECTING ITSELF TO THE POSTED 65 MPH SPEED LIMIT. ON FEB. 23RD, I WAS DRIVING APPROX. 65MPH WITH THE ACC SET. THE CAR ACCELERATED QUICKLY AND NOT REALIZING AT FIRST WHAT WAS HAPPENING, I PRESSED THE BRAKE TO SLOW DOWN (I WAS GOING OVER 75MPH). THE ICON ON THE DASH (SSR) READ 85 MPH WHICH IS 20 MPH OVER THE POSTED SPEED LIMIT. THE SECOND TIME WHEN THE CAR SPED UP, IT SLOWED ABRUPTLY DUE TO A CAR CROSSING IN FRONT OF ME (WITHIN THE 4 CAR FOLLOWING GAP SETTING). BOTH TIMES I HAD THE CRUISE SET (ACC) AROUND 69 MPH AND THE CAR SPEED INCREASED OR TRIED TO, TO 85 MPH BEFORE REALIZED WHAT IT WAS DOING. EITHER TIME I COULD HAVE CAUSED AN ACCIDENT OR BEEN CITED FOR SPEEDING. I HAVE VIDEO OF THE INCIDENT IF NEEDED. WHY I'M SUBMITTING THIS TO YOU...I CALLED MY SERVICE DEPARTMENT AND IT WAS SUGGESTED BY THEM TO CHECK MY EXTERIOR SENSORS AND CLEAN THEM (WASH MY CAR) AND CONTACT FORD CORPORATE. I CONTACTED FORD CORP. VIA THE 800#, I WAS INSTRUCTED TO CALL MY SERVICE DEPARTMENT TO HAVE THE CAR LOOKED AT. I ALSO CONTACTED FORD VIA THEIR FACEBOOK SITE. THEY REQUESTED PERSONAL/PRIVY INFORMATION TO BE SENT THRU THE SOCIAL MEDIA SITE BUT WOULDN'T GIVE ME A SECURE EMAIL TO SUBMIT TO. SO I'M AT A LOSS TO WHO CAN HELP RESOLVE THIS ISSUE.

PREVIOUS COMPLAINT OF 11394378, THEY TRIED TO FIX IT BY CHANGING VALVE BODY FOR TRANSMISSION. THAT DIDN'T WORK SO NOW I'M NEEDING A NEW TRANSMISSION. BEEN WITH THEM FOR OVER A MONTH. THEY ARE WORKING ON IT, BUT STILL AN ISSUE AT THIS TIME.

THIS IS A POLICE CRUISER. 3,510 MILES. THE AIR CONDITIONING ONLY SEEMS TO COME ON WHEN THE OUTSIDE TEMPERATURE IS ABOVE 50 DEGREES. BELOW THAT WITH THE AIR CONDITIONING ACTIVATED AND ON LOW THE VENTS BLOW WARM AIR MAKING IT VERY HOT INSIDE THE PASSENGERS COMPARTMENT.

IN NOVEMBER 2020 WE TOOK OUR BRAND NEW 2020 EXPLORER TO THE DEALER WE PURCHASED IT FROM FOR A LEAKING OIL AND TRANSMISSION ISSUE AS WELL AS THE TRANSMISSION HAVING TROUBLE SHIFTING, LURCHING, AND GETTING STUCK IN GEAR. THEY ADVISED THAT THE OIL DRAIN WAS NOT TIGHT ENOUGH BUT THE TRANSMISSION NEEDED PARTS. WE TOOK IT BACK IN DEC AND THEY PUT A SHIFT KIT IN. THIS DID NOT FIX THE PROBLEM AND THEY SAID THEY NEEDED TO ORDER OTHER PARTS BUT THEY WERE BACK ORDERED AND WOULD BE IN AROUND JAN 2021. JANUARY CAME AND WENT AND NO CONTACT. I CONTACTED THE DEALER IN FEBRUARY AND THEY SAID THEY HAD NOT RECEIVED THE PARTS. I CONTACTED THEM AGAIN END OF FEBRUARY AND THEY HAD THE PARTS BUT NO TRANSMISSION PERSON. I CONTACTED THEM AGAIN BEGINNING OF MARCH AND WAS TOLD THEY STILL HAD NO TRANSMISSION PERSON AND WOULD CALL US WITHIN A WEEK TO GET IT FIGURED OUT. STILL NO ONE CALLED AND ON MARCH 16 I CALLED THE DEALER AGAIN. THEY ONCE AGAIN SAID THEY HAD NO TRANSMISSION PERSON BUT WOULD BRING THE CAR IN ON THE 30TH TO PUT IN A NEW VALVE BODY AND ATTEMPT ANY OTHER REPAIRS THEY FIND. IN THE MEAN TIME WE ARE DRIVING AROUND IN A CAR THAT WE DO NOT BELIEVE IS SAFE DUE TO THE TRANSMISSION ISSUES AND THE DEALER DOES NOT SEEM TO CARE.

VEHICLE IS NOW HAVING HARD SHIFTS WHEN IN LOWER GEARS, IT HAS A HARD TIME GOING FROM DRIVE TO REVERSE. ENGINE MAKES A HUMMING OR LOW GROWLING NOISE, LIKE IT DID BEFORE THE TRANSMISSION COOLER BUSTED IN DECEMBER 2020. THIS ALL HAPPENS WHEN DRIVING THE VEHICLE IT DOESN'T WANT TO ACCELERATE PROPERLY ANYMORE IT LAGS. SEVERAL TIMES I'VE GONE TO REVERSE INTO MY DRIVE WAY ABS IT DOESN'T SHIFT AT FIRST IT TAKES A COUPLE OF PUSHES ON THE ACCELERATE FOR IT TO CATCH.

WHILE MAKING A TURN AROUND UNDER THE FREEWAY, I SAW AN UPCOMING SUV STOPPED FOR CROSS TRAFFIC. BY THE TIME I WAS WHERE THE SUV WAS I SAW THE SUV ACCELERATE TO MERGE. I CHECKED OVER MY SHOULDER FOR THE CROSS TRAFFIC UNAWARE THE SUV HAD STOPPED AGAIN IN FRONT OF ME. MY SUV'S COLLISION WARNING AND BRAKING SYSTEM NEVER ENGAGED OR ALERTED ME. I ENDED UP REAR ENDING THE SUV IN FRONT OF ME CAUSING A FENDED BENDER.

SAME FAILURE AS OTHER DRIVERS HAVE REPORTED. VERY OCCASIONALLY, IMMEDIATELY AFTER ENGAGING DRIVE/REVERSE FROM A FRESH START, PARKED POSITION, BRAKES DO NOT WORK CORRECTLY. VERY HARD WALL ON BREAK PRESS WITH VERY LITTLE TO NO BREAKING AS A RESULT. VEHICLE CONTINUES TO SLOWLY ROLL IN SELECTED DIRECTION REGARDLESS OF BREAK PEDAL PRESSURE UNTIL HOLDING THE BREAK AND TRANSFERRING BACK INTO PARK. NO ERROR IS DISPLAYED DURING THIS EVENT. SO FAR, 100% OF THE TIME, TRANSFERRING THE VEHICLE BACK INTO DRIVE/REVERSE AFTER HAVING EXPERIENCED THIS ISSUE, IT DOES NOT IMMEDIATELY REPRODUCE. ISSUE HAS OCCURRED 3 TIMES IN 17,000 MILES.

INTERIOR FLOODING, IN SPARE TIRE WELL AND ALL FLOORING AREAS. SIX GALLONS OF WATER REMOVED. WAITING FOR FORD DEALERSHIP TO INSPECT. THEY BELIEVE A WELD HAS GONE BAD.

WHEN SHIFTING INTO DRIVE, VEHICLE WILL RANDOMLY HAVE A HARD BRAKE PEDAL AND VEHICLE WILL LURCH FORWARD WITH INCREASED RPM. USE OF E-BRAKE OR PUTTING TRANSMISSION IN PARK REQUIRED TO STOP MOVEMENT. PLACE TRANS IN PARK AND RESTART OF ENGINE AND PROBLEM GONE UNTIL NEXT TIME. USE OF REVERSE, VEHICLE WILL SUDDENLY STOP AND SOUND AS IF YOU HIT SOMETHING. BRAKE PEDAL VERY HARD. HAVE TO PLACE TRANS IN PARK AND RESTART ENGINE. THE ISSUE OCCURS FROM A STATIONARY CONDITION, IN DRIVEWAY OR PUBLIC PARKING AREAS, SO THIS CAUSES CONCERN THAT THIS MAY ULTIMATELY RESULT IN ACCIDENT OR COLLISION WITH A STRUCTURE, ANOTHER VEHICLE, OR A PEDESTRIAN! ISSUE CANNOT BE REPEATED ON DEMAND. IT IS ENTIRELY RANDOM AND EVERY DRIVE HAS TO BE APPROACHED WITH THE EXPECTANCY THAT THE VEHICLE WILL MOVE WITHOUT NORMAL BRAKES TO STOP. THERE ARE NO ALERTS TO TELL US WHY (OR WHICH SYSTEM) IS THE ISSUE. THIS HAS OCCURRED RANDOMLY SINCE BUYING THIS EXPLORER ST. FORD SERVICE SEEMS SURPRISED AND UNAWARE OF THIS ISSUE (AND MORE).

TRANSMISSION IS CATCHING WHICH SWITCHING GEARS. CAR HAS UNDER 6,000 MILES. TRANSMISSION WILL NOT SWITCH GEARS AND CATCH. CAR WILL JOLT FORWARD AND IT FEELS LIKE I AM BEING REAR ENDED

I WAS BACKING OUT OF A PARKING SPACE AND I TAPPED THE BRAKE. THE CAR KEPT GOING BACKWARDS SO I PRESSED IT HARDER. IT FELT LIKE THE BRAKE BECAME CONCRETE AND WOULD NOT GO DOWN ANY FURTHER. I PRESSED HARDER AND IT FINALLY WENT DOWN. I DID NOT RECEIVE ANY ERROR MESSAGES.

VEHICLE STICKS, JERKS OR LUNGES WHILE SHIFTING IN LOW GEARS

STEERING WHEEL SHAKES AND ENGINE SOUNDS AS IT IS GOING TO STALL AT SPEEDS BETWEEN, 35 AND 45 MPH. FORD HAD VEHICLE FOR TWO WEEKS TOTAL AND CONFIRMED ISSUES. THEY DID NOT KNOW HOW TP FIX. THEY SAID VEHICLE IS WITHIN SPECIFICATIONS'

THE BRAKES LOCKED UP, STEERING WHEEL LOCKED, GAS LOCKED, ALL SENSORS WENT HAYWIRE AND I SLID OFF MY DRIVEWAY AND INTO THE WOODS THANKFULLY AVOIDING COLLISION ON MY PROPERTY. DEALERSHIP COULD NOT DUPLICATE THE ISSUE. I WAS LEAVING MY HOUSE ON MY DRIVEWAY WHEN IT HAPPENED.*DT*JB

THE MOST RECENT AND SEVERE INCIDENT OCCURRED FEBRUARY 27 2021. I'VE STARTED MY 2020 FORD EXPLORER ST VIA REMOTE AND ENTERED IT TO MOVE IT IN ORDER TO LOAD THE VEHICLE. THE LOADING THE VEHICLE ALL IN ALL TOOK ABOUT 15 MINUTES, THE WHOLE TIME, IT WAS IDLING. I'VE PUT THE VEHICLE IN REVERSE, BACKED OUT OF A SPOT AND STARTED DRIVING FORWARD IN THE LOT I WAS IN AT ABOUT 10MPH. I'VE ATTEMPTED TO STOP THE VEHICLE, BUT THEN IT WAS NOT SLOWING DOWN PROPERLY. I HAD TO USE THE E-BRAKE BUTTON TO STOP IT. IT CAME TO AN IMMEDIATE STOP. THE DASH WAS CYCLING THROUGH NUMEROUS WARNINGS; 1. HILL DESCENT CONTROL FAULT 2. ANTI LOCK BRAKE FAULT 3. PRE COLLISION ASSIST NOT AVAILABLE 4. HILL START ASSIST WARNING 5. HILL DESCENT CONTROL FAULT 6. SERVICE ADVANCE TRACK SYSTEM 7. CHECK BRAKE SYSTEM 8. PARK BRAKE FAULT SERVICE NOW I TRIED TESTING THE BRAKES, WHILE GOING FORWARD AND BACKWARDS, THE WERE WEAK AND INCONSISTENT. LIKE THEY WERE PULSING WITH FULL POWER AND THEN NOTHING. RESTARTING THE VEHICLE MADE ALL THOSE WARNINGS DISAPPEAR. TOOK IT TO THE DEALERSHIP, WHICH IS THE 2ND TIME THAT IS IT GOING IN FOR BRAKE AND POWER TRAIN RELATED ISSUES. FEW TIMES A MONTHS SINCE I'VE BOUGHT IT, THE ONLY ISSUE I WOULD HAVE, IS ON STARTUP AND IMMEDIATE MOVEMENT, THE BRAKES WOULD SOMETIMES BOTTOM OUT AND NOT BE ABLE TO STOP THE VEHICLE WHEN IN GEAR UNLESS I PUT IT IN NEUTRAL OR PUMP THE BRAKES. WAS TOLD THAT THEY DO NOT SEE ANY CODES, AND MIGHT BE JUST A WEIRD TIMING WITH MY START UPS. THE MOST RECENT EVENT ON THE 27TH, WAS WHAT PROMPTED ME TO REPORT THIS. VEHICLE WAS IDLING FOR A WHILE AND MOVING WITH WEAK OR NO BRAKES TO STOP. THAT COULD HAVE RESULTED IN AN INCIDENT.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT UPON PURCHASE OF THE VEHICLE, THE REARVIEW CAMERA WOULD LOSE STREAM UPON USE AS THE REVERSE BRAKE ASSIST NOT AVAILABLE; SEE MANUAL WARNING MESSAGE WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE CONTACT SPOKE WITH TOMBALL FORD (22702 TX-249, TOMBALL, TX 77375) WHERE HE WAS INFORMED THAT THEY WERE UNAWARE OF ANY ISSUES WITH THE REARVIEW CAMERA HOWEVER, UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY) WHICH HE LINKED TO THE FAILURE. THE DEALER OFFERED TO REPAIR THE FAILURE HOWEVER, DECLINED TO REPAIR THE PART FOR FREE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20.

VERY HARD JERKY SHIFTING. WHEN ACCELERATING AND BRAKING. 1ST TO 2ND GEAR AND 2ND TO 3RD. HAS GOTTEN WORSE OVER TIME. HAPPENING FOR MONTHS

CAR WAS THUMPING AT LEFT REAR AFTER RECALL (FOR TRANSMISSION OIL COOLER) WAS JUST COMPLETED. I HADN'T LEFT THE PARKING LOT. FORD MECHANIC SAID IT WAS THE SHOCK. I WAS TOLD THAT THE CAR WAS SAFE TO DRIVE AND TO BRING IT BACK AFTER 3 DAYS. I'M HAVING MY DOUBTS AS TO WHETHER IT'S SAFE OR NOT. THEY SAID THEY'D CHANGE ONLY THAT ABSORBER. IF ONE IS BAD AFTER 3 MONTHS, WHY WOULDN'T THE OTHERS? I BOUGHT THE CAR NEW IN NOVEMBER 2020.

WHEN PARKING VEHICLE OR BACKING OUT OF GARAGE SLOWLY, YOU HEAR FUEL SLOSHING UNDER THE FRONT SEATS LIKE THERE IS NO BAFFLE IN THE TANK. VERY VERY NOTICEABLE AND ALSO MENTIONED ON THIS SITE FROM OTHER FORD OWNERS. A TSB SHOULD BE ISSUED BY FORD IMMEDIATELY AS THEY DID FOR THE SAME ISSUE WITH TSB 18-2378. THIS IS NOT A NORMAL CONDITION AND IT'S A COP OUT FOR FORD NOT TO ADDRESS THIS PROBLEM THAT THEY HAVE HAD IN OTHER FORD PRODUCTS AND THIS ONE NOW AS WELL!!

THE VEHICLE WILL JUST SHUT OFF AT ANYTIME. IT'S NOT THE AUTO START FEATURE, ALL POWER WILL TURN OFF AT ANYTIME. IT HAS HAPPENED NUMEROUS TIMES WHILE DRIVING WAITING AT A RED LIGHT OR TO MAKE A TURN. IT ALWAYS HAPPENS WHILE DRIVING IN THE CITY.

THE TRANSMISSION ON THE VEHICLE STARTED GOING OUT AS WE WERE DRIVING BACK FROM AN OUT OF TOWN TRIP ON A HIGHWAY. MY HUSBAND MADE A STOP AT A LIGHT AND UPON ACCELERATING AFTER THE STOP, THE VEHICLE MADE A GRINDING SOUND AND BEGAN HAVING ENGINE ISSUES. WE MADE AN APPOINTMENT AT THE LOCAL DEALERSHIP WHERE MY HUSBAND DROVE THE VEHICLE ON CITY STREETS DUE TO HIGH RPMS DESPITE LOW SPEED. THE VEHICLE IS AT THE DEALERSHIP AS OF MONDAY FEBRUARY 8TH AND WE HAVE BEEN TOLD PARTS ARE ON BACK ORDER WITH NO ETA. THE VEHICLE DOES HAVE A RECALL FOR A TRANSMISSION INTERCOOLER. WE HAVE READ ABOUT THIS ISSUE IN NUMEROUS 2020 FORD EXPLORERS.

DRIVERS DOOR LOCKS AND WILL NOT LET YOU ENTER AND/OR EXIT VEHICLE AT ITS DISCRETION . I AM HANDICAPPED AND CANNOT CLIMB OVER SEATS TO EXIT VEHICLE. ONLY HAPPENS TO DRIVER'S DOOR. WOULD BE SAFETY ISSUE IF IN AN ACCIDENT AND/OR FIRE.

REAR HATCH ERRATIC BEHAVIOR. HATCH CLOSES BY ITSELF, WHILE LOADING ITEMS INTO TRUNK AREA. CLOSE BUTTON ON HATCH DOES NOT WORK. HATCH OPENED BY ITSELF.

ALL CAMERAS INTERMITTENTLY NOT FUNCTIONING. DEALER REPLACED CAMERA MODULE. REAR CAMERA STILL NOT FUNCTIONING. SAID CURRENT RECALL FOR REAR CAMERA DOES NOT APPLY BECAUSE MY VEHICLE MANUFACTURER DATE IS OUT OF RANGE FOR RECALL. DEALER BLAMING REAR CAMERA NOT WORKING ON FORD ACCESSORY DASH CAMERA.

I HAVE RECEIVED A AUTO HOLD SYSTEM FAULT MESSAGE ON MY CLUSTER. THE DEALER IS UNABLE TO REPLICATE OR PRODUCE ANY FAULT CODES. THIS IS PART OF THE BRAKING SYSTEM.

TRANSMISSION SHIFTS ERRATICALLY, HARD SHIFTS, AND TWICE PRESS THE ACCELERATE AND VEHICLE DOES NOT MOVE.

CHROME ON WINDOWS SWITCHES PEELS CUTTING USER.

AT 6700 MILES TRANSMISSION BEGAN HARSH , JOLTING SHIFTING MOSTLY IN LOW GEARS , DOWNSHIFTING . SO BAD AS TO BE UNDRIVEABLE, BEEN AT THE DEALERS SERVICE DEPT. FOR 8 DAYS NOW. THIS PROBLEM TOTALLY ECLIPSES THE DEAD BATTERY - DEEP SLEEP MODE THAT THE CAR EXPERIENCES ABOUT ONCE A MONTH. HAD IT TOWED TO FORD THE FIRST TIME IT HAPPENED , THEY SAY NOTHING WRONG , THAT WE PROBABLY LEAVE OUR LIGHTS ON . WE DON'T GO ANYWHERE WITHOUT JUMPER CABLES.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL, SHE SHIFTED THE GEAR SHIFTER TO REVERSE AND WAS UNABLE TO STOP THE VEHICLE IN A REASONABLE AMOUNT OF TIME WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOOR TO STOP THE VEHICLE. THE CONTACT STATED SHE HAD EXPERIENCE THE FAILURE THREE TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER AUTONATION FORD SANFORD (4911 WAYSIDE DR, SANFORD, FL 32771, (407)680-0781) WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHEN SWITCHED TO REVERSE, THE SCREEN TURNS BLUE AND SAYS REAR PARKING ASSIST DISABLED.

I TOOK MY CAR TO THE BANK AND PARKED IN THE PARKING LOT AND WHILE I WENT TO THE ATM I LEFT THE CAR RUNNING I WASN'T AWAY FROM THE CAR FOR MORE THEN THREE MINUTES AND WHEN I GOT BACK IN THE CAR IT STARTED SPUTTERING AND THEN JUST SHUT OFF. I TRIED TO START IT BACK UP BUT UPON DOING SO THE VEHICLE WOULDN'T TURN OVER. THE ENGINE SOUNDED LIKE IT WANTED TO TURN OVER BUT WOULDN'T. I TRIED THIS A BUNCH OF TIMES UNTIL THE TOW TRUCK ARRIVED( ABOUT AN HOUR) BUT EVERY TIME THE VEHICLE STILL WOULDN'T TURN OVER. JUST CONTINUED TO MAKE THE ENGINE NOISE THEN WOULD SHUT OFF.

HAVE HAD THE VEHICLE FOR ABOUT 4 MONTHS. IT ISN'T DRIVEN VERY MUCH. RECENTLY STARTED TO NOTICE THAT WENT SLOWING DOWN IT DOWNSHIFT VERY ROUGHLY FROM 35 TO 20 MPH. ABOUT 2300 MILES ON THE VEHICLE AND THEY ALREADY SAID THAT THEY NEEDED A NEW TRANSMISSION AND VALVE BODY. THEY SAID THAT IT WOULD BE COVERED BY WARRANTY BUT IT'S ODD THAT PRETTY MUCH A BRAND NEW VEHICLE THAT'S NOT DRIVEN OFTEN AND THAT IT'S ALREADY NEEDING A LARGE SCALE REPLACEMENT TO NOTHING I'VE DONE WRONG.

THIS TRUCK HAS A FEW DIFFERENT ISSUES ON AND OFF ISSUES 1. THE REVERSE CAMERA STOPS WORKING TURNS BLUE WHEN TRYING TO REVERSE 2. ALL MY WARNING SENSORS STOP WORKING GOING REVERSE OR FORWARD WHEN TRYING TO PARK THERE'S EVEN TIMES WHEN I'M DRIVING AND I GET A WARNING THAT MY SENSOR ARE NOT WORKING TO REFER TO MANUAL 3.MY CAR CAR HAS AN AUTO SHUT OFF WHEN ON A RED LIGHT FOR SOME REASON THIS IS NOT WORKING I GET THE SYMBOL ON DASH BOARD BUT IS CROSSED WITH A LINE 4. WHEN DRIVING AND I STEP ON GAS THE RPM STAY HIGH LIKE IF THE ENGINE OR TRANSMISSION IS TRYING TO CATCH UP 5. WHEN DRIVING OR YOU STEP ON GAS HEAVILY I GET A ROTTEN EGG SMELL OR SEWER TYPE SMELL IN CABIN NOT A PLEASANT SMELL I'M CONSTANTLY KEEP HAVING THIS ISSUES ON AND OFF WILL NEED TO FIND OUT IS FORD IS GONNA FIX THIS ISSUES THEY KEEP GIVING ME THE RUN AROUND THAT THERE'S NO WORKER RIGHT. NOW

THIS PARTICULAR PROBLEM HAS OCCURRED ON MORE THAN ONE OCCASION, MOST RECENTLY TODAY (JANUARY 30, 2021). WHILE DRIVING AND THEN ACCELERATING, THE CAR SPUTTERED AND ALMOST DIED. WE WERE PULLING INTO ONCOMING TRAFFIC AND NEEDED TO ACCELERATE. WE PUSHED ON THE ACCELERATOR AND THE CAR MADE A SOUND AS IF IT WOULD SPEED UP, INSTEAD IT STALLED. (A MESSAGE FLASHED ON THE SCREEN, BUT IT WAS TOO QUICK FOR ME TO READ.) WE WERE ALMOST HIT BY A CAR BEFORE WE WERE ABLE TO PULL INTO A PARKING LOT. WE TURNED OFF THE CAR AND DROVE AROUND FOR A FEW MINUTES. WE WENT TO PULL BACK OUT ONTO THE STREET AND ACCELERATE WHEN IT SPUTTERED AND STALLED. WE TURNED THE CAR OFF AND SAT. WE WERE LUCKY WE WERE NOT ON A HIGHWAY OR BUSIER STREET.

I HAVE A 2020 EXPLORER LIMITED EDITION, WITH JUST OVER 10,000 MILES. SINCE I GOT IT, I NOTICED THAT SHIFTING FROM 2-4 GEAR WAS PRETTY ROUGH, AND JERKY. ABOUT 2 MONTHS AGO, I LEFT THE DRIVEWAY, HEARD A THUD WHEN I PUT IT IN D, AND IT DIDN'T MOVE. I HIT THE GAS HARDER, AND IT MOVED, BUT WOULD NOT LEAVE 1ST GEAR. GOT A CHECK ENGINE LIGHT. TURNED IT OFF, WAITED A WHILE, TRIED IT AGAIN, AND IT DROVE FINE, BUT CHECK ENGINE LIGHT WAS STILL ON. THE CAR DROVE FINE FOR A COUPLE OF WEEKS. THE CHECK ENGINE LIGHT WENT OFF THE NEXT DAY. 2 WEEKS LATER, I TOOK IT OUT OF THE DRIVE, PUT IT IN DRIVE AND AGAIN, IT WOULDN'T LEAVE FIRST GEAR. PUT THE CAR BACK IN THE GARAGE, WAITED A WHILE, AND IT WAS FINE. CALLED THE DEALER, AND SCHEDULED AN APPT BECAUSE I CAN'T HAVE THESE SERIOUS ISSUES CONTINUE. MY CONCERN WAS THAT THEY WON'T BE ABLE TO DUPLICATE THE ISSUE, AND JUST SEND ME ON MY WAY. NEEDLESS TO SAY, THEY RAN SEVERAL DIAGNOSTICS TESTS, AND FOUND SOME ISSUES/CODES. THEY PERFORMED A PINPOINT TEST TRACE AND FOUND CODES P062C, P2242. THEY THEN PERFORMED TSB 20-2217 AGAIN, AND THE CODES WERE CLEAR. FOR A SHORT TIME AFTER, THE JERKINESS IN THE SHIFTING OF THE GEARS WENT AWAY, HOWEVER THAT HAS SINCE RETURNED. STOPPING AND STARTING, AND DRIVING ESPECIALLY IN NEIGHBORHOODS, IS VERY FRUSTRATING. IT IS UNCOMFORTABLE TO SAY THE. LEAST, THE VERY AGGRESSIVE SHIFTING, AND JERKING OF THE VEHICLE AT LOW SPEEDS. I HAVE NOT YET HAD THE SAME ISSUE WHERE THE VEHICLE REFUSED TO CHANGE GEARS, OR WAS STUCK WITHOUT MOVING, HOWEVER THE TRANSMISSION AS A WHOLE IS VERY PROBLEMATIC, AND SOMEWHAT SCARY TO DRIVE.

11/6/20 DRIVING HOME FROM WORK AND TRANSMISSION STARTED TO JERK AND CLUNK TWICE EACH TIME I SLOWED DOWN. IMMEDIATELY DROVE TO FORD DEALER AND WAS GIVEN A LOANER. 12/30/20 DEALER CALLED AND SAID REPAIR WAS COMPLETE AND VEHICLE WAS DELIVERED TO MY HOUSE. THE FOLLOWING EVENING I DROVE IT AND FOUND THAT IT WAS NOT FIXED. WHEN DRIVING OVER 30 AND THEN SLOWING DOWN, TRANSMISSION WOULD JERK AND CLUNK AT JUST BELOW 30 MPG. DROVE EXPLORER TO DEALER ON 1/5/21 (JERKING AND CLUNKING EACH TIME I DECELERATED) AND HAVE BEEN WAITING FOR REPAIR SINCE.

THE TRANSMISSION IS NOT FUNCTIONING CORRECTLY. WHEN SHIFTING FROM SECOND TO THIRD AND THIRD TO SECOND, THE ENGINE REVS HIGH. THE CAR THEN JOLTS FORWARD WHEN MOVING BACK INTO SECOND GEAR CAUSING SAFETY CONCERS.

TL* THE CONTACT OWNS A FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED ON A HILL WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED AND CRASHED INTO A 2019 JEEP COMMANDER WITHOUT WARNING. THERE WERE NO REPORTED INJURIES, FIRE, AIR BAG DEPLOYMENT OR POLICE REPORT FILED. THE VEHICLE WAS TOWED TO NEMER FORD( 323 QUAKER RD, QUEENSBURY, NY 12804;(518) 798-8834) WHERE IT WAS DIAGNOSED THAT THE RELAY AND MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, WHERE AN EXTENDED WARRANTY WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000. *DT*JB*DT*JB

THE VEHICLE DISPLAYED A CHECK ENGINE LIGHT AND MADE A WHINING SOUND WHEN SHIFTING. THE NEXT DAY ATTEMPTED TO SHIFT INTO REVERSE AND THE VEHICLE WOULD NOT MOVE. HAD VEHICLE TOWED TO DEALERSHIP WHERE WE PURCHASED THE EXPLORER. THE DEALER IDENTIFIED THE ISSUE AS AN ELECTRONIC VALVE CONTROL FOR THE TRANSMISSION. 3+ WEEKS LATER WE ARE STILL WAITING FOR PARTS TO BE RECEIVED BY THE DEALER.

VEHICLE WILL NOT START WHEN PARKED ON DRIVEWAY W/ NOSE FACING STREET IF THERE IS LESS THAN ABOUT A QUARTER OF A TANK OF GAS IN IT. WHEN TRIED TO MANY TIMES THE DASH READS CRANKING LIMIT EXCEEDED. VEHICLE WAS TOWED TO DEALERSHIP - 2021 LOANER WAS PROVIDED AND THE SAME ISSUE HAPPENED. DEALERSHIP ALSO ADVISED THEY HAD ANOTHER CUSTOMER WITH A 2021 EXPLORER HAVE THE SAME ISSUE A WEEK PRIOR. WAS TOLD TO PARK MY CAR IN STREET AND NOT USE DRIVEWAY OR TO ALWAYS HAVE MORE THAN A QUARTER TANK OF GAS. THESE ARE NOT ACCEPTABLE ANSWERS

OUR VEHICLE WAS IN PARK IN OUR DRIVEWAY AND ROLLED DOWN TO THE STREET. THE FRONT WHEELS WERE ON DRY PAVEMENT AND THE REAR ON SOFT ICE (IT WAS 52 DEGREES OUTSIDE AT THE TIME OF THE INCIDENT). THE CAR ROLLED SLOWLY BACKWARD DOWN THE DRIVEWAY AND WAS CAUGHT ON OUR SECURITY CAMERA DOING SO. I BROUGHT THE CAR TO FORD (AUTOFAIR OF HAVERHILL) AND THEY HAVE HAD THE CAR FOR SEVERAL WEEKS. THEY HAVE NO BEEN ABLE TO DETERMINE WAS THE ISSUE IS ALTHOUGH THEY HAVE ADMITTED TO ME THAT THERE MUST BE SOMETHING WRONG WITH THE CAR. FORD CORPORATE HOWEVER HAS TOLD THEM THERE IS NOTHING WRONG WITH THE CAR AND THAT IT MUST HAVE SIMPLY SLID DOWN THE ICE. THIS IS NOT POSSIBLE AND THE SERVICE MANAGER AT AUTOFAIR FORD ALSO INDICATED THAT THIS WAS NOT POSSIBLE. I CAN SEE THAT VIDEOS ARE UNABLE TO BE UPLOADED HERE BUT I AM HAPPY TO SEND THE VIDEO OF THE CAR ROLLING WITH THE TIRES VISIBLY SPINNING, NOT SLIDING, DOWN ICE.*DT*DT*JB*DT CONSUMER STATED BUY BACK WAS DENIED.*JB

I RECEIVED MY 2020 FORD EXPLORER BACK FROM THE DEALERSHIP ON 01/23/2021, AFTER IT HAD BEEN AT THE DEALERSHIP SINCE 12/22/2020 FOR AN "OVERHEATING" ISSUE, WHICH TURNED OUT TO BE A MODULE AND SENSOR ISSUE. WHILE DRIVING LAST NIGHT I RECEIVED A WARNING FOR A "POWERTRAIN MALFUNCTION". I WAS ABLE TO GET HOME WITH NO ISSUE BY DRIVING SLOWLY. I PARKED THE CAR OVERNIGHT AND CHECKED THE STATUS THIS MORNING, 01/24/2021, IN ORDER TO CALL ROADSIDE ASSISTANCE AND LET THEM KNOW WHAT THE CURRENT ISSUE IS. WHEN I STARTED THE CAR I RECEIVED WARNINGS FOR "PRE-COLLISION ASSIST" NOT AVAILABLE, "HILL DESCENT CONTROL" FAULT, "HILL START ASSIST" WARNING, AND "ANTI-LOCK BRAKE" FAULT. I ATTEMPTED TO MOVE THE VEHICLE IN MY DRIVEWAY TO MAKE IT EASIER TO LOAD ON A TOW TRUCK, AND I HAD ALMOST NO BRAKING POWER. I HAD TO PUT THE VEHICLE IN PARK TO STOP IT FROM ROLLING DOWN MY DRIVEWAY. THIS WILL BE THE THIRD TIME IN A MONTH THAT THE VEHICLE HAS TO BE TOWED TO THE DEALERSHIP FOR A MAJOR ISSUE THAT HAS LEFT ME STRANDED. THIS VEHICLE HAS 7,393 MILES AND WAS PURCHASED 04/2020.

WHEN PLACED IN REVERSE, THE BACK UP CAMERA SCREEN TURNS BLUE AND YOU CANNOT SEE, ERROR ALARM SOUNDS ON DASH.

TWO DAYS PRIOR TO THE VEHICLE NOT WORKING, I HEARD A WHINING AND GRINDING SOUND. I TOOK IT TO THE NEAREST FORD DEALERSHIP AND THEY SAID IT WAS THE TRANSMISSION. I COULDN'T GET AN APPOINTMENT UNTIL 10 DAYS LATER. SO, I WENT HOME. THE NEXT DAY I TRIED TO TAKE THE VEHICLE TO THE DEALERSHIP THAT I PURCHASED IT FROM AND THE VEHICLE WOULDN'T MOVE. MY FORD APP SAID IT WAS THE POWERTRAIN. I CALLED A TOW TRUCK AND THEY TOOK IT TO THE DEALERSHIP (WHERE I PURCHASED IT). THE DEALERSHIP CALLED TWO DAYS LATER AND SAID IT WAS THE TRANSMISSION. NOW, I AM AWAITING A "NEW" TRANSMISSION TO BE PUT IN MY VEHICLE.

COMPLETE FAILURE OF THE TRANSMISSION. 16,000 MILES A WHINING NOISE STARTED WHILE SHIFTING IN LOW GEARS (SIMILAR SOUND TO LOW POWER STEERING FLUID) WHILE MY FAMILY WAS 4 STATES AWAY OVER THE NEW YEAR WEEKEND. UPON STOPPING I CHECKED UNDER THE VEHICLE FOR LEAKING TRANSMISSION FLUID BUT SAW NO WET SPOT. WE CONTINUED TO DRIVE A FEW MORE HOURS TO A HOTEL. WHEN STOPPING TO MAKE A LEFT TURN THE WHOLE VEHICLE SHUTTERED AND SUDDENLY DOWNSHIFTED VERY HARD. IT HESITATED TO ACCELERATE AGAIN ACROSS 2 LANES. THIS TIME I GOT OUT AND CHECKED UNDER THE VEHICLE WHILE IT WAS STILL RUNNING AND FOUND FLUID LEAKING FROM THE TRANSMISSION COOLER. I HAVE A VIDEO OF FLUID COMING OUT. THE NEXT ATTEMPT TO EVEN MOVE THE VEHICLE IT HAS NO POWER AND WOULD NOT MOVE.

DRIVER'S SEAT WILL NOT GO ALL THE WAY BACK OR ALL THE WAY DOWN. LIMITED RANGE OF MOTION AND WILL NOT POWER BACK TO A SAFE DRIVING POSITION. COMING UP ON 6 WEEKS AT THE DEALERSHIP AND FORD TECHS AND ENGINEERING CANNOT FIGURE IT OUT. THEY JUST KEEP CHANGING PARTS. I HAVE CONCERNS ABOUT OTHER EXPLORER ST'S .

OVER THE LAST SEVERAL DAYS OF HEAVY SNOW AND RAIN, I'VE NOTICED SIGNIFICANT LEAKING IN THE REAR STORAGE ARE OF MY 2020 EXPLORER. WATER WILL RUN DOWN THE RIGHT SIDE OF THE TRUNK SPACE, OVER THE SPEAKER GRILLE, AND INTO THE STORAGE COMPARTMENT AND SPARE TIRE SPACE. AS A RESULT OF THIS LEAK, I HAVE HAD ISSUES WITH THE TAILGATE RELEASE NOT OPERATING CORRECTLY (WON'T OPEN), AND MORE IMPORTANTLY, THE AUDIO CONTROL MODULE WHICH POWERS AUDIO TO THE SPEAKERS IN THE CAR STOPS WORKING INTERMITTENTLY. THIS POSES A SAFETY ISSUE, SINCE WITHOUT SOUND FROM THE SPEAKERS, I HAVE NO REAR COLLISION DETECTION, NO FORWARD CRASH DETECTION, AND NO CROSS TRAFFIC DETECTION WHILE IN REVERSE. FURTHERMORE, I AM CONCERNED THAT THE LOUD POPPING NOISES COMING FROM THE DRIVER AND PASSENGER SIDE AS WELL AS THE SUBWOOFER CAN POTENTIALLY START A FIRE DUE TO ELECTRICAL ISSUES. ACCORDING TO TSB 20-2425, IT APPEARS A WATER LEAK IN THE REAR OF 2020 EXPLORERS IS A KNOWN ISSUE. THE DEALERSHIP REFUSES TO HONOR THE REPAIR UNDER THE BUMPER TO BUMPER WARRANTY WHICH COVERS MY CAR FOR 36 MONTHS OR 35000 MILES (WHICH EVER COMES FIRST), SO I AM LEFT WITH A CAR THAT IS A MAJOR SAFETY CONCERN FOR ME. THE CAR IS 100% PAID FOR, BUT WITH MY CURRENT FINANCIAL SITUATION, I CANNOT AFFORD ANOTHER VEHICLE EVEN WITH TRADE-IN VALUE.

DRIVING NORMALLY AND WARNINGS ILLLUMINATES COLLITION STEERING AND 4WD FAULT. ALL OF THE SUDENT STERRING BECOMES HARD TO TURN I HAD TO STOP AT THE HIGHTWAY RESTART THE CAR THE STERRING WAS THE SAME FAULTY. DRIVE HOME AT NIGHT SLOWLY. CONTACT DEALER AFTER THAT

I WAS STOPPED IN A PARKING SPACE WITH THE CAR RUNNING. I PUT THE CAR IN REVERSE TO LEAVE AND NOTICED A CAR COMING SO I PUSHED ON THE BRAKES TO STOP, HOWEVER THE BRAKES DID NOT ENGAGE. I PUSHED ALL THE WAY TO THE FLOOR AND THE CAR KEPT ROLLING. THERE WAS NO RESISTANCE TO THE BRAKES, THEY FELT LOOSE WITH NO RESISTANCE. I CHECKED MY FEET TO MAKE SURE I WAS ACTUALLY PRESSING THE BRAKE AND I WAS. THE CAR WAS NOT STOPPING, AND ANOTHER CAR WAS COMING BEHIND ME, SO IN ORDER TO FINALLY STOP I HAD TO PUT THE CAR INTO PARK. I WAITED A MINUTE AND THEN TRIED TO PUT THE CAR INTO DRIVE AND THE BRAKES WORKED. I THEN PUT THE CAR IN REVERSE AGAIN AND THE BRAKES WERE WORKING. ABOUT 30 MINUTES LATER I WAS ATTEMPTING TO TURN THE CAR ON AFTER LEAVING A STORE, AND WHEN I PRESSED THE BRAKE AND THEN PUSHED THE START BUTTON I RECEIVED AN ERROR MESSAGE THAT SAID TO PRESS THE BRAKE TO START THE CAR. HOWEVER I WAS PRESSING THE BRAKE. I TOOK MY FOOT OFF THE BRAKE AND THEN TRIED AGAIN AND THE CAR STARTED. SO THIS WAS A SECOND TIME IN THE SPAN OF AN HOUR THAT THE CAR DID NOT RECOGNIZE THE BRAKE WAS PRESSED. THE CAR WAS TAKEN THE VERY NEXT DAY TO THE DEALERSHIP HOWEVER THEY DID NOT SEE A CODE THAT HAD BEEN THROWN AND THEY HAVE BEEN UNABLE TO REPLICATE THE ISSUE.

I PURCHASED MY 2020 FORD EXPLORER IN FEBRUARY 2020. SINCE PURCHASING I'VE HAD SEVERAL ELECTRICAL AND OTHER PROBLEMS. I WISH I HAD NEVER PURCHASED FORD. I'VE HAD ISSUES WITH THE CAMERA WHICH HAD A RECALL WHICH WAS FIXED IN NOVEMBER. I'VE ALSO HAD A PROBLEM WITH BOTH PASSENGER AND DRIVER WINDOW NOT BEING OPERABLE OR OPERATING INCORRECTLY, WHICH STILLS HAPPENS PERIODICALLY. I ALSO HAD TO HAVE THE TRANSMISSION REPAIRED DUE TO A RECALL. HOWEVER, I STILL RECEIVE MESSAGES WITHIN DASH THAT TELLS ME TRANSMISSION NOT IN PARK WHEN BACKING UP. I SOMETIMES AM DRIVING AND IT FEELS AS IF TRANSMISSION IS SLIPPING. I'VE HAD NOTHING BUT PROBLEM AFTER PROBLEM WITH FORD AND DO NOT RECOMMEND THAT ANYONE PURCHASES.

REARVIEW CAMERA RANDOMLY STOPS WORKING WITH THE SCREEN BECOMING BLUE. RANDOMLY HAPPENS WHEN PUTTING IN REVERSE. HAPPENS 80% OF THE TIME.

I HAVE A 2020 EXPLORER PLATINUM. I HAVE OWNED IT FOR LESS THAN 30 DAYS. MILEAGE AT TIME OF ACCIDENT IS 6853. I WAS TRAVELING ON A TWO LANE COUNTRY ROAD, THERE WAS ABOUT ONE INCH OF FRESH SNOW ON THE ROAD. I WAS DRIVING 20MPH. I CAME TO AN S CURVE THAT I WAS FAMILIAR WITH. I SLOWED TO 10MPH. I BEGAN MY TURN TO THE RIGHT, I LOST ALL STEERING, WAS FIGHTING WITH THE WHEEL, THEN SLID INTO A GUARD RAIL. BODY DAMAGE WAS MILD/MODERATE. HOWEVER STEERING WAS OUT AT THAT POINT. I RECEIVED A FLURRY OF ERROR MESSAGES HILL START ASSIST NOT AVAILABLE / REVERSE BRAKE ASSIST NOT AVAILABLE / PRE-COLLISION ASSIST NOT AVAILABLE / SERVICE ADVANCE TRAC. I NOTIFIED BOTH MY INSURANCE AND FORD MOTOR COMPANY. I TOWED IT HOME MYSELF. THEN IT WAS TOWED FROM MY HOME TO THE DEALER.

DOOR LATCH FAILURE. DOOR WILL NO SHUT. STUCK OPEN.

THE FIRST ISSUE WAS WITH THE CAR ACCELERATING WITHOUT PRESSING THE GAS. RPMS WOULD INCREASE AND CAR WOULD SOUND AS IF IT WAS ACCELERATING AS WELL, WHEN SLOWING DRIVING THROUGH A PARKING GARAGE. THE CAR ALSO DOWN SHIFTS AND ACCELERATES ROUGHLY. IT IS NOT SMOOTH WHEN TRANSITIONING TO ACCELERATION OR DE ACCELERATION. WHEN BRAKING THE CAR JERKS UNTIL STOPPED ENOUGH TO WHERE OUR HEADS JERK. PUTTING CAR INTO GEAR, TO DRIVE FROM REVERSE, IT LAGS UNTIL IT KICKS IN AND JERKS HARD. WHEN SHIFTING INTO REVERSE WITH THE FOOT FIRMLY ON THE BRAKE, THE VEHICLE BEGINS TO ROLL BACKWARD WITH MY FOOT STILL ON THE BRAKE. WHEN YOU TRY TO PRESS THE BRAKE PEDAL TO GET CAR TO STOP MOVING, BRAKE PEDAL DOES NOT DEPRESS ALL THE WAY AND DOES NOT STOP THE VEHICLE FROM MOVING. IF YOU ATTEMPT TO PUMP THE BRAKES, THERE IS A HARD STOP THAT PREVENTS THE BRAKE PEDAL FROM GOING ALL THE WAY TO THE FLOOR. THE ONLY WAY TO STOP THE VEHICLE IS TO PUT IT BACK INTO PARK.

THE VEHICLE HAS A 'WAKE UP' NOISE UNLIKE ANY OTHER THAT FORD CAN SHOW ME. ONCE YOU OPEN THE DRIVERS DOOR, IT MAKE AN EXTREMELY LOUD METAL GRINDING NOISE UNDER THE HOOD IN THE ABS AREA. AFTER YOU DRIVE THE VEHICLE AND PARK IT, IT DOES IT BY ITSELF 30 MINS LATER THEN AGAIN ONCE YOU OPEN UP THE DOOR AGAIN. ALSO, THE BREAK PEDAL AND BREAKS LOCK IN PLACE AT TIMES WHEN GOING FROM PARK TO DRIVE OR REVERSE. NOT IMMEDIATELY, BUT ONCE YOU START TO MOVE CAUSING THE VEHICLE TO VIOLENTLY JERK. THE 'CRASH WARNING' FOR A VEHICLE STOPPING SHORT IN FRONT OF YOU ALSO GOES OFF BY ITSELF WITHOUT ANYTHING AT ALL IN FRONT OF YOU CAUSING THE ALARM TO SOUND AND THE VEHICLE TO BREAK ON ITS ON. THIS HAPPENS A VARIOUS SPEEDS BUT ESPECIALLY ON THE HIGHWAY. ALL OF THESE ISSUES HAVE BEEN HAPPENING SINCE I PURCHASED THE VEHICLE BRAND NEW IN MAY OF 2020

2020 FORD EXPLORER XLT PURCHASED NEW FROM DEALER 04/2020. ON TWO SEPARATE OCCASIONS THE STARTER WOULD NOT ACTIVATE TO START THE CAR. WHEN THE BRAKE IS DEPRESSED THE STARTER BUTTON AND EXTERIOR LIGHTS FLASH. THE CAR WAS TOWED TO THE FORD DEALER, BUT THE CAR STARTED IMMEDIATELY ACCORDING TO TECHNICIAN. NO ISSUES WERE FOUND. ON THE SECOND OCCASION, THE ISSUE RESOLVED SPONTANEOUSLY AS WELL. SINCE I AM NOT ABLE TO DUPLICATE THE PROBLEM WITH ANY REGULARITY, THERE IS NO SENSE IN TAKING THE VEHICLE TO THE DEALER. IN BOTH INSTANCES THE VEHICLE WAS PARKED IN A PUBLIC PARKING LOT WITH THE ENGINE TURNED OFF. THE VEHICLE HAS LESS THAN 10K ON IT.

NO ACCIDENT AT THIS TIME. THIS IS REGARDING THE KNOB SHIFTER AND ITS ABILITY TO AUTOMATICALLY SHIFT THE VEHICLE INTO PARK WHEN DISCONNECTING THE SEAT BELT AND OPENING THE DRIVERS DOOR. THE SYSTEM WORKS GREAT UNLESS YOU ARE USING A SEATBELT EXTENDER. I THINK THIS SHOULD BE ADDRESSED. I DON'T THINK DRIVERS ARE MADE AWARE OF THIS ISSUE. I CERTAINLY WAS NOT.

TL* THE CONTACT LEASED A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE IN THE REVERSE POSITION, THE VEHICLE WOULD INDEPENDENTLY STOP ABRUPTLY WITHOUT WARNING. ON ONE OCCASION, THE CONTACT STATED THAT HIS WIFE SUFFERED WHIPLASH WHILE SHE WAS DRIVING THE VEHICLE AND EXPERIENCED THE FAILURE. THE CONTACT'S WIFE HAD RECEIVED MEDICAL ATTENTION FOR INFLAMMATION TO HER NECK AND BACK; SHE HAD ALSO RECEIVED THERAPEUTIC TREATMENT FOR HER INJURY. THE CONTACT TOOK THE VEHICLE TO FRONTIER FORD(12610 THOMPSON RD, ANACORTES, WA 98221) WHERE IT REMAINED IN THEIR POSSESSION AND HAD YET TO BE DIAGNOSED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

TRANSMISSION STARTED VIOLENTLY SHIFTING AND JERKING THE CAR AT CITY AND HIGHWAY SPEEDS. THE TRANSMISSION WAS DETERMINED TO BE DAMAGED AND TOOK 2.5 MONTHS TO FIX BECAUSE PARTS WERE NOT AVAILABLE. ADDITIONALLY, THE DRIVER'S SEAT MASSAGE FEATURE FAILED, INTERIOR COLUMNS KEPT POPPING OUT, DEFECTIVE PULL DOWN SUN GLASS HOLDER, GAP IN LIFT GATE INTERIOR PLASTIC BOLTED TO IT AND REPLACING OF DAMAGED SEAT CLIPS.

DRIVERS SEAT APPEARED TO SHIFT WHEN TURNING. THIS HAS RESULTED IN THE PLASTIC TRIM AT BOTTOM OF SEAT TO BREAK AND COME LOOSE FROM SEAT WHILE MOVING. THIS HAS OCCURED TWICE. ADDITIONALLY WE HAVE RECEIVED ERROR MESSAGES ON THE 4WD WHILE ON AN EXTENDED TRIP. IT DROPPED US OUT OF CRUISE CONTROLLED AN TOLD US TO SERVICE TRANSMISSION. ALSO REVERSE ASSIST WAS INACTIVATED AS WELL AS CRUISE . BACK UP VIEW ON SCREEN TURNED BLUE. BRAKES HAVE ALSO BECOME INACTIVE WHEN STARTING TO BACK UP. (NOVEMBER 15, 2020) THESE PROBLEMS ARE CONTINUING TO OCCUR AND THE DEALER HAS NOT TRIED TO FIX THE ISSUE.

NO RECALLS OR NOTICES AS OF DECEMBER 4TH. TOOK A ROAD TRIP FOR WIFES BIRTHDAY FROM TEXAS TO OKLAHOMA, CAR HAS LESS THAN 10K MILES ON IT. ON DECEMBER 5TH WHILE DRIVING TO GET BREAKFAST TRANAMITION STARTED TO SLIP ON HILLS AND GEARS STARTED GRINDING. CALLED FORD WHEN I WAS IN AN AREA WITH RECEPTION. FORD WAS NOTIFIED THAT THE TRANAMITION WAS SLIPPING IN AN OUT OF GEAR AND THERE WAS A GRINDING NOISE. WE WERE 300 MILES FROM HOME WITH NO DEALERSHIP OR TOW OPTION AND LIMITED SERVICE. SERVICE ADVISER ASKED IF WE HAD THE RECALL DONE ON THE TRANSMITION AND TOLD HIM WE HAVE RECEIVED NO NOTICE. WE PLAYED A BACK AND FOURTH GAME WERE I TOLD HIM WE GOT NO NOTICE OF THE RECALL AND HE THOUGHT I WAS WRONG. ON DECEMBER 5TH WHEN WE WERE SCHEDULE TO DRIVE BACK, CAR WOULD NOT COME OUT OF PARK, HAD TO RIP APART THE CENTER CONSOLE TO GET TO THE EMERGENCY PARK OVERRIDE. WHILE DRIVING BACK CAR WOULD COMMONLY GO OUT OF GEAR, GRIND AND WHILE AT CONSTANT SPEED FALL OUT OF GEAR. FORD ADVISOR CONFIRMED THERE WAS NO WAY TO ADD OR CHECK TRANSMITION FLUID.ALMOST GOT REAR ENDED ON HIGHWAY, SERVICE ROADS AND ON RAMPS ON NUMEROUS OCCASIONS BUT KNEW FORD WOULD NOT PAY FOR TOW. FORD CONFIRMED THAT THE OIL COOLER WAS LEAKING BUT ONLY REPLACED THE COOLER. TRANSMITIONWAS RUNNING LOW ON FLUID THE ENTIRE TIME SO NOW WE HAVE A NEW CAR WITH A DAMAGED TRANSMISSION. FORD ADVISOR CONFIRMED AFTER I SHOWED PROOF THAT RECALL WAS NOT ON FORD PASS APP, NHTSA WEBSITE UNDER VIN. FORD IS HIDING ISSUE TO SAVE MONEY. LONG TIME FORD CUSTOMER IN 30S WITH OVER 5 NEW CARS BUT THIS WILL BE THE LAST FORD. ONLY GOT RECALL NOTICE 5 DAYS AFTER CAR WAS TAKEN TO SHOP. NHTSA STILL DOES NOT HAVE RECALL. "RECALL" NOTICE CITES ITS A CUSTOMER SATISFACTION PROGRAM 20B34 BUT THE TRASMITION WILL LATTERLY FAIL DUE TO THIS PART ISSUE CAUSING LONG TERM ISSUES ON RELIABILITY OF A $40K CAR. TRIED TO CALL FOR RECALL HOT LINE AND WAS HUNG UP ON!

MY 2020 EXPLORER ST IS DISPLAYING 4WD FAULT, DRIVE MODE UNAVAILABLE, SERVICE 4WD. REVERSE BRAKE ASSIST NOT AVAILABLE. THE INFO SCREEN STAY BLACK AND WILL NOT LOAD. THE VEHICLE ALSO DISPLAYS PRE COLLISION FAULT AND BRAKES HARD ON A CLEAR AND OPEN ROAD. VEHICLE BREAKS BY ITSELF WHEN REVERSING. THE VEHICLE IS ALSO DISPLAYING NUMEROUS OTHER FAULTS. VEHICLE WILL START ON IT'S OWN. THE BREAK PETAL GOES TO THE FLOOR. THE VEHICLE WILL SOMETIMES BREAK HARD ON IT'S OWN AT HIGHWAY SPEEDS.

ALL WARNING LIGHTS CAME ON KEPT FLASHING THAT EVERYTHING WAS WRONG. THEN THE WHOLE DASH BLACKED OUT. I HAD NO LIGHTS. NO TURN SIGNALS. THEN THEY WOULD COME BACK ON AND OFF AGAIN. HAD THE CAR INTO THE DEALER ON 7/20/20 WHEN IT KEEP SAYING HEAD ON COLLISION AND THEY TOLD ME NOTHING WAS WRONG. ON NOV. 20 HAD WENCH LIGHT COME ON AND SAID THE CAR COULD NOT HOLD ON HILL. ON NOV. 24 THEY SAID THEY COULD NOT FIND ANY FAULT AND PROBLEMS. WHEN I LEFT I WAS AT THE LIGHT AND THE CAR ACCELERATED TRYING TO GO FORWARD. BUT I HAD MY FOOT ON THE BRAKE. SO DEC 5, IS WHEN ALL THE LIGHTS AND ELECTRICAL ISSUES ARE GOING ON. I WAS DRIVING WITH ALL THIS GOING ON I HAVE A VIDEO BUT DON'T KNOW HOW TO ADD TO THE FILE. ALSO I COULD NOT CHECK ALL THE WARNING LIGHT ABOVE

VEHICLE HAS BEEN IN MULTIPLE REPAIR SHOPS MULTIPLE TIMES FOR FUEL PUMP, ELECTRICAL, AND POWER TRAIN PROBLEMS. THE FIRST TIME IT SHUT DOWN IN THE MIDDLE OF A PARKING LOT, IT WAS TOWED WAS AT 1720 MILES. IT CURRENTLY HAS 7772 MILES. I WOULD GET IT OUT OF THE SHOP ONE DAY THE CAR WOULD EITHER HAVE THE SAME WARNING LIGHTS APPEAR OR BREAK DOWN TOTALLY. PRIME EXAMPLE PICKED IT UP ON MONDAY, NOVEMBER 23, 2020 AND IT STARTED EXPERIENCING PROBLEMS ON THE 24TH AS SOON AS THE GAS WARNING LIGHT CAME ON THE CAR SHUT OFF AT 65 MPH AND ALL THE CABIN LIGHTS CAME ON INSIDE THE CAR. I MANAGED TO GET IT RESTARTED AFTER 20 MINUTES AROUND 8:15 PM AND GET TO A GAS STATION AND I PUT GAS IN IT AND THE GAS WARNING LIGHTS WENT OUT. THEN SHUT DOWN COMPLETELY AT 70 MPH ON THE 25TH ON HIGHWAY 421 NEAR YADKINVILLE, NC. WARNING LIGHTS WOULD APPEAR AT THE MOMENT THE CAR SHUTS DOWN. (NEAR HIT BY A TRACTOR-TRAILER THAT SWERVED TO MISS HITTING ME.) HAD IT TOWED TO TWO SEPARATE FORD DEALERSHIPS. THE FIRST SAID THEY COULD NOT WORK ON IT BECAUSE IT WAS A HOLIDAY AND THEY KNEW I WAS OUT-OF-TOWN FROM VIRGINIA. THE SECOND DEALERSHIP INQUIRED ABOUT THE PROBLEM. OHMED OUT THE FUEL COMPONENT AND DISCOVERED THE CONNECTOR WAS DEFECTIVE ON THE FUEL PUMP AND IT HAD BEEN WIRED IMPROPERLY AND REPLACED THE MISSING SCREWS ON THE FUEL PUMP. THE SHOP REWIRED THE COMPONENT CORRECTLY AND THE VEHICLE RUNS. I STILL CONSIDER THE CAR UNSAFE BECAUSE I CAN STILL FEEL THE POWERTRAIN JERK SUBTLETY.

BACK UP CAMERA INOPERATIVE. IN REVERSE, THE VEHCLE WILL SWITCH TO THE BACKUP CAMERA BUT THE DRIVER CAN NOT SEE THE IMAGES, THE SCREEN WOULD BE DARK AND SNOWY.

I WAS PARKED ON AN INCLINE RAMP IN A PARKING LOT AND TRIED TO MANEUVER OUT BETWEEN THE VEHICLE IN FRONT AND BEHIND ME. I PUT THE VEHICLE IN DRIVE AND REVERSE A FEW TIMES TO GET OUT. I MANEUVERED ENOUGH TO GET OUT OF THE SPACE BUT WHEN I PUT THE VEHICLE IN DRIVE (D), IT REVVED AS I STEPPED ON THE GAS (LIKE IT WAS IN NEUTRAL) BUT THE VEHICLE KICKED BACK INTO REVERSE WHICH IS WHAT MY PREVIOUS GEAR WAS. MY VEHICLE THEN ROLLED BACK. WHEN I LOOKED AT THE GEAR SELECT IT WAS ON DRIVE (D). THIS CAUSED ME TO HIT THE PARKED VEHICLE BEHIND ME CAUSING MINOR DAMAGE TO MY VEHICLE BUT MAJOR DAMAGE TO THE OTHER VEHICLE. THE TRANSMISSION LAGS BUT I WAS CERTAIN THAT IT WAS IN DRIVE BEFORE I STEPPED ON THE GAS. THE CAUSE IS PROBABLY DUE TO THE DRIVETRAIN NOT ENGAGING CAUSING A LOSS OF DRIVE. I BELIEVE ITS RELATED TO FORD RECALL 20S65 WHICH I DID NOT KNOW OF AT THE TIME OF THE CRASH.

I HAD DRIVEN 8 HOURS, (AROUND 575MILES) INTO A 14.5 HOUR DRIVE. THE MECHANICAL SHIFT DEFAULT FLASHED ON THE DASH SCREEN & THE WRENCH SYMBOL. I EXITED THE HIGHWAY TO THE NEAREST GAS STATION. I CHECKED THE MANUAL, DID A GOOGLE SEARCH & IT SAID THIS WAS A TRANSMISSION FAULT. I CHECKED TO SEE IF THE CAR WOULD START, AFTER FILLING UP THE GAS TANK. IT STARTED, BUT AS SOON AS THE EXPLORER WAS PUT INTO ANY GEAR, IT SHIFTED ITSELF BACK INTO PARK & MADE AN AUDIBLE "CLUNK" SOUND. I CALLED AAA TO GET IT TOWED TO THE NEAREST DEALERSHIP, WHICH WAS CHEVY. THIS WAS SAT, DEALERSHIP DIDN'T OPEN UNTIL MON. CALLED THE CHEVY DEALER & HE SAID HE COULD NOT REPAIR IT. CALLED 5 FORD DEALERSHIPS & NO ONE COULD GET IT REPAIRED THIS WEEK, SO WE HAD TO HAVE OUR EXPLORER TOWED FROM AL TO OK TO OUR MECHANIC. WE WERE TOLD BY 3 DEALERSHIPS THAT FORD IS HAVING TRANSMISSION PROBLEMS WITH THIS MODEL & WE SHOULD CHECK RECALLS. I DON'T SEE 2020 EXPLORER INCLUDED IN THE CURRENT TRANSMISSION RECALLS, BUT THIS FORD EXPLORER 2020 HAS LESS THAN 3,000 MILES & DUE TO THE "SHIFT SYSTEM FAULT" DEFECT, IT CAN'T BE DRIVEN WITHOUT A MAJOR REPAIR. I'M A VERY UN-HAPPY CUSTOMER RIGHT NOW!&#129324;&#128545;

THIS HAS HAPPENED OVER AND OVER . . THE CAR WILL NOT START. SOMETIMES IT WILL JUST STOP AND WILL NOT START AGAIN. SOMETIMES IT WILL HAPPEN IN A PARKING LOT. SOMETIMES IT HAPPENS IN THE GARAGE. I HAVE HAD IT TOWED TO THE DEALERSHIP AT LEAST 4 TIMES. THEY CANNOT FIND ANYTHING WRONG WITH IT. I CAN'T BE THE ONLY PERSON THIS IS HAPPENING TO!

WHEN REVERSING CAMERA WILL SHOW BLUE SCREEN AND NOT GIVE ANY ADDITIONAL WARNINGS SINCE NOTHING CAN BE DETECTED. THIS IS AND ON AND OFF ISSUE SO CAN HAPPEN AT ANY TIME. I'VE ADDED PICTURES TAKEN AT DIFFERENT DAYS AND TIMES. I'VE JUST PUT TODAY'S DATE BECAUSE I CAN'T REMEMBER HOW LONG AS THIS HAS BEEN HAPPENING FOR.

SEVERAL TIMES WHEN THE REAR CAMERA JUST DOESN'T WORK - NO PARTICULAR REASON BUT IT'S JUST OUT. IT USUALLY RESUMES NORMAL OPERATION AFTER SHUTTING OFF THE CAR AND RESTARTING BUT SOMETIMES I'VE HAD TO SHUTDOWN AND RESTART MORE THAN ONCE (SEE PICTURE FROM MOST RECENT ISSUE). THE EMERGENCY BREAKING SYSTEM, PARTICULARLY WHEN MOVING IN REVERSE HAS ENGAGED UNEXPECTEDLY NUMEROUS TIMES WITHOUT WARNING AND WITHOUT ANY DANGER OR OBSTRUCTIONS IN THE WAY OF MY CAR. THIS HAS HAPPENED IN MY DRIVEWAY WELL BEFORE THE SIDEWALK AND WHEN THERE HAVE BEEN NO PEOPLE ARE ANIMALS ANYWHERE NEARBY. THIS HAS ALSO HAPPENED AT OTHER TIMES AND PLACES BEYOND MY DRIVEWAY AND I'VE HAD THE EMERGENCY BREAKING SYSTEM ENGAGED WHILE IN DRIVE AND STOPPED AT A STOP LIGHT. THERE HAVE BEEN OTHER UNUSUAL ELECTRICAL ISSUES WHERE THAT AREN'T NECESSARILY SAFETY RELATED BUT MIGHT INDICATE A BROADER ELECTRICAL ISSUE. FOR EXAMPLE, THE RADIO OFTEN DOESN'T WORK OR RESPOND TO COMMANDS TO CHANGE CHANNELS, VOLUME, ETC.

I HAD BEEN DRIVING WITH NO PROBLEMS. TURNED IN TO A MINIMART, PARKED VEHICLE. WHEN I RETURNED A FEW MINUTES LATER, I STARTED THE VEHICLE, BACKED UP, STOPPED, THEN STARTED TO PULL OUT OF THE PARKING LOT TO TURN ONTO THE HIGHWAY. I ACCELERATED AND THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I PULLED OFF THE HIGHWAY SHUT THE VEHICLE OFF, RESTARTED AND TRIED TO CONTINUE MY TRIP. THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I CONTINUED WITH THE ENGINE RUNNING AT HIGH RPM UNTIL I REACHED HOME. I CALLED FOR ASSISTANCE, AND HAD THE VEHICLE TOWED TO THE DEALER WHERE I GOT A RENTAL CAR AND RETURNED HOME. THEY CALLED THE HOUSE AND SAID THE VEHICLE WAS READY. I RETURNED AND FOUND THAT THEY REPROGRAMMED THE PCM MODULE AND ROAD CHECKED THE CAR WITH NO PROBLEMS FOUND. I HAD RECEIVED A FORD RECALL NOTICE IN LATE MAY ABOUT THE PROBLEM AND RECALL IS GOOD UNTIL MAY 31, 2021. VEHICLE HAD 1406 MILES WHEN I LEFT THE DEALER.

WHEN PUT INTO GEAR, BRAKES WOULD NOT APPLY HAD TO PRESS EXTREMELY HARD BOTH IN REVERSE AND FORWARD. HAD TO PUT VEHICLE BACK IN PARK AND TURN OFF. LET RESET, TURN BACK ON, AND BRAKES STARTED TO WORK NORMAL. BACK UP CAMERA WENT TO BLANK BLUE SCREEN ALSO.

2020 FORD EXPLORER ST WITH APPROXIMATELY 5,200 MILES. YESTERDAY, I STARTED THE VEHICLE AND PUT IT INTO REVERSE AND IT STARTED TO ROLL BACKWARDS EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO LUNGE BACKWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. WITH MY FOOT ON THE BRAKE THE VEHICLE CONTINUED TO MOVE. THIS SAME EVENT OCCURRED A FEW MONTHS AGO BUT WHEN IN DRIVE AND THE VEHICLE CONTINUED TO LUNGE FORWARD DESPITE MY FOOT FULL PRESSING THE BRAKE AS MUCH AS POSSIBLE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. RESTARTED WITHOUT ISSUE. TODAY, I ATTEMPTED TO START THE CAR AND ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING ALL SERVICE/HAZARD/WARNING INDICATORS, AND CYCLING THROUGH THE FOLLOWING ERROR MESSAGES: - STEERING ASSIST FAULT SERVICE REQUIRED; - SEE MANUAL (WITH WRENCH ICON INDICATING POWERTRAIN FAULT); - FRONT CAMERA FAULT SERVICE REQUIRED; - SERVICE ADVANCETRAC; - FULL ACCESSORY POWER ACTIVE; - PARK BRAKE FAULT SERVICE NOW; - PRE-COLLISION ASSIST NOT AVAILABLE; - CHECK PARK AID; - REVERSE BRAKE ASSIST NOT AVAILABLE SEE MANUAL; - HILL DESCENT CONTROL FAULT; - NORMAL CRUISE ACTIVE ADAPTIVE BRAKING OFF; I TURNED OFF THE VEHICLE AND ATTEMPTED A FEW MORE RESTARTS RANGING IN INTERVALS FROM AN IMMEDIATE START/STOP, 1 MINUTE, 5 MINUTES, AND 10 MINUTES WITHOUT SUCCESS (SAME ERROR MESSAGES DISPLAYED AS DESCRIBED ABOVE). MY NEXT ATTEMPT WAS A FEW HOURS LATER AND THE VEHICLE STARTED WITHOUT ERROR, BUT DID NOT GIVE ANY INDICATION THAT THE VEHICLE HAD FAILED TO START THE PREVIOUS TIME AND THE 'POWERTRAIN FAULT' WRENCH ICON REMAINED LIT.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE CONTACT STATED THAT HE SLOWED DOWN AND REGAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,440.

ENGINE MALFUNCTION INDICATOR LAMP CAME ON 10/15/20 WHILE DRIVING.. IT WAS TAKEN TO THE DEALER AND I WAS TOLD THAT IT WAS A THERMOSTAT PROBLEM WHICH COULD WAIT UNTIL THERE WAS A LONER CAR AVAILABLE. ON 10/20/20 WHILE DRIVING 70 MILES /HR, THE ENGINE COOLANT OVER TEMPERATURE CAME ON AND IT WENT INTO A POWERED DOWN REPORTED FAIL SAFE MODE RUNNING ON 5 CYLINDERS . THE VEHICLE HAD TO BE TRANSPORTED BACK TO THE DEALER AND NOW I AM BEING TOLD IT IS A WIRE HARNESS WHICH HAS TO BE REPLACED AND THERE WAS NO ENGINE OVERHEAT OR DAMAGE TO THE ENGINE. WAITING FOR IT TO BE REPLACED.

WHEN PUTTING VEHICLRE INTO REVERSE, THE BACKUP CAMERA WORKS ONLY INTERMITTENTLY. WARNING COMES UP TO SEE OWNERS MANUAL WHICH PROVIDES NO INFORMATION TO RESOLVE THIS PROBLEM.

THERE ARE MANY ISSUES WITH THIS VEHICLE. THE FIRST ISSUE IS THAT WATER IS COMING INSIDE OF THE VEHICLE AND POOLING UP ON THE PASSENGER SIDE FLOOR. THE SECOND ISSUE IS WATER INSIDE THE PASSENGER TAILLIGHT. THE THIRD ISSUE IS THE ALLWHEEL DRIVE SENSOR IS MALFUNCTIONING. THE FOURTH AND LAST ISSUE WITH THE VEHICLE IS THAT THE CONVERTER IS CRACKED ON THE DRIVER'S SIDE AND EXHAUST FUMES ARE COMING INTO THE CABIN AND IS MAKING THE PASSENGERS SICK. THIS IS AFTER FORD HAD REPLACED THE MOTOR AT 12,000 MILES BECAUSE CYLINDER TWO MALFUNCTIONED.

CAR WAS IN DRIVE OR REVERSE BUT WOULD NOT MOVE, LIKE THE GEARING WAS NOT ENGAGED. PRESSED ON GAS IT FINALLY TOOK OFF ALMOST HITTING ANOTHER CAR. TOOK TO FORD, THEY FIXED SO THEY SAY, BUT IT HAS HAPPENED 4 MORE TIMES. YESTERDAY, WAS IN PARKING LOT AND PUT IN REVERSE AND TOOK OFF. WHEN IT IS ACTING UP, THE TRANSMISSION SOUNDS LIKE IT CLUNKS OR GONNA FALL OUT. BACK UP CAMERA IS STILL NOT WORKING AND CAN NOT SEE BEHIND YOU OR WHEN YOU ARE GOING TO HIT SOMETHING.

VEHICLE JERKED VERY HARD WHILE SLOWING DOWN, AROUND 30MPH AND 1500 RPM, WORSENING TO INCLUDE VIOLENT BUCKING WHEN PULLING OUT AROUND 1000-2000 RPM AND 20-30MPH, WORSENING YET TO AFFECTING ANOTHER GEAR WHILE SLOWING DOWN. DEALERSHIP TOLD ME TO DRIVE IT UNTIL APPT.(OVER A WEEK LATER). SNAP RING BROKE AND TRANSMISSION HOUSING CRACKED UPON INSPECTION AT DEALERSHIP, NEW TRANSMISSION INSTALLED

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE AT A DRIVE THRU WINDOW, THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. THE CONTACT STATED THAT THE ROADSIDE ASSISTANCE OF FORD HAD THE VEHICLE TOWED TO TRI-CITY FORD, 912 S VAN BUREN RD, EDEN, NC 27288, AND WAS DIAGNOSED THAT THE WIRING HARNESS AND STARTER BATTERY NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE DEALER INFORMED HIM THAT THE WIRE HARNESS CONNECTED WITH THE PULLEY BETWEEN THE STARTER AND BATTERY CAUSED THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED AND STILL REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,850.

THE VECHILE ABS BRAKE SYSTEM IS NOT WORKING. MY NEW CAR HAS BEEN INCREASING SPEED ON ITS OWN. THE AGENCY HAS NOT BEEN ABLE TO PROVIDE A RESOLUTION AND WARNING SENSOR GOES OFF THAT THE BRAKE SYSTEM IS NOT WORKING. THIS HAPPENED FROM ONE DAY TO THE NEXT, THE TRUCK IS LEFT IN CLEAN GARAGE AND MINIMALLY DRIVEN. THIS MAKES THE TRUCK UNSAFE. I HAVE CONTACTED FORD MULTIPLE TIMES BUT THEY END Y CALL WITHOUT A RESOLUTION.

BACK UP CAMERA MALFUNCTIONING. MY CAR WAS BUILT NOV 1, 2019 NOT COVERED BY CURRENT RECALL BUT HAVING SAME ISSUES.

WAS DRIVING DOWN THE HIGHWAY 70ISH MPH WITH THE CRUISE CONTROL ON AND THE FOLLOWING ERRORS CAME OUT OF NO WHERE LESS THAN 5,000 MILES ON THE CAR AND HAD THE OIL CHANGED THE DAY BEFORE (BY A CERTIFIED FORD DEALER) POWERTRAIN MALFUNCTION/REDUCED POWER, PRE-COLLISION ASSIST NOT AVAILABLE, THE HILL START ASSIST WARNING. THE CRUISE CONTROL WAS NO LONGER AVAILABLE AFTER THAT. WE WERE 1 HOUR FROM HOME. WE DID MAKE IT HOME JUST WASN'T ABLE TO USE THE CRUISE CONTROL. HAD THE DEALERSHIP HOOK IT UP TO READ THE CODE ERRORS. HAS NO EXPLANATION OF WHY AND CLEARED THE CODES. JUST SAID THAT FOR SOME REASON THE CAR LOST COMMUNICATION WITH THE CAR. I HAVE DRIVEN IT FOR 2 DAYS SINCE NO MORE ERRORS SO FAR BUT I AM WAITING..

VEHICLE DETECTED POSSIBLE COLLISION AND APPLIED BRAKES. THERE WAS NOTHING ANYWHERE NEAR ME. THEN SEVERAL FAULTS APPEARED. SERVICE 4WD, PRE COLLISION ASSIST FAULT, STABILITRACK FAULT, DRIVE MODE UNAVAILABLE FAULT. INFO SCREEN WENT ALL BLACK. I WAS DRIVING AT 45 MPH AND A STRAIGHT 2 LANE ROAD WITH NO TRAFFIC IN SITE. THIS IS NOW THE SECOND TIME THIS HAS HAPPENED.

RECEIVED MALFUNCTION INDICATOR LAMP- REGULATORY

VEHICULE WAS PURCHASED NEW END OF MAY 2020 AND TRANSSMISSION HAD TO BE REPLACED WITH LESS THAN 2500 MILES IN SEPTEMBER 2020. FRECUENTS JOLTS WOULD OCCUR WHEN I WOULD HIT OVER 40MPH AND WHEN I WOULD SLOW DOWN AROUND 20-25 MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BASED ON ANALYSIS PERFORMED BY FORD TECHNICIANS.

HOOD HAS NO SAFETY LATCH. CAR WAS IN MOTION AT APPROXIMATELY 10MPH ON A SUBDIVISION STREET AND HOOD ABRUPTLY LIFTED ONTO WINDSHIELD AND BUSTED WINDSHIELD. THIS RESULTED IN GLASS PARTICLES FLYING INTO THE CAB ONTO BOTH FRONT SEATING AREAS.

PURCHASED NEW 2020 FORD EXPLORER ST AND THE STEERING FAILED 3 TIMES IN 5 MONTHS. RETURNED THE CAR TO THE DEALER EACH TIME FOR REPAIRS. IN ALL CASES SOME OR ALL STEERING WENT OUT WHILE I WAS DRIVING THE VEHICLE. ON JUNE 15TH I HAD A SEVERE WRECK AND TOTALED THE CAR AS I TRIED TO NAVIGATE A SLIGHT CURVE IN THE ROAD.

TRIED TO START THE CAR AND WOULD NOT START. THE SCREEN ON DASH BOARD WENT CRAZY AND EVERYTHING WAS FLASHING. HEAD LAMPS CAME ON AND AIR BLOWER FOR HEAT CAME ON HIGH AUTOMATICALLY. SEEMED LIKE SOME KIND OF ELECTRICAL PROBLEM. THE DASH WAS FLASHING EVERYTHING AND WOULD NOT START THE CAR. WAITING FOR THE TOW TRUCK FOR 2 HOURS AND I TRIED AGAIN AND IT STARTED JUST FINE. BROUGHT THE CAR HOME BUT CAN NOT DUPLICATED THE PROBLEM. THERE IS SOMETHING WRONG WITH IT. I TAKE 5 BOYS FOR FOOTBALL PRACTICE AND DON'T WANT THIS CAR TO LET ME AND THOSE BOYS SITTING IN THE DARK..THIS IS WHY I BOUGHT A NEW CAR SO IT WOULD BE MORE DEPENDABLE. IT WOULD NOT ALLOW ME TO START IT AND THE WHOLE DASH WAS GOING CRAZY AND FLASHING MANY THINGS . HOPE THIS HELPS.

VEHICLE IS JERKING WHILE ACCELERATING. RPM GAUGE HAND IS JUMPING BACK AND FORTH BETWEEN 1,750 AND 2,250. TAKES AROUND 10 SECONDS TO DOWN SHIFT WHEN PRESSING THE BREAK AFTER GOING FREEWAY SPEEDS.

TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRANE OVER LIFE & SAFETY! WHEN IT RESET AFTER 30 MIN. ENGINE CHECK LIGHT CAME ON. NO ACTUAL MESSAGE. NO WAY TO CHECK TRANSMISSION FLUID LEVELS! NO OPTION TO ADD FLUID. ONLY DEALER SERVICE OPTION TO CHECK OR REMEDY. THIS IS UNACCEPTABLE. I FIGURED BY-PASS BY TURNING TRANSMISSION TO PARK BEFORE EACH FULL STOP. KEPT RUNNING FOR 300 MILES ON RETURN HOME TO SAFETY. ERROR MESSAGE IS APPROPRIATE. SAFETY OVER-RIDE IS APPROPRIATE WITH WARNING SIGNAL LIKE NO SEAT-BELT ALARM. SHUT-DOWN OF ALL SYSTEMS IS ABSURD RESPONSE TO LOW FLUID LEVELS. ADD MEANS TO READ FLUID LEVELS, MECH. OR ELECTRONICALLY. ADD METHOD TO RESTORE FLUIDS W/O DEALER SERVICE. MY COMPANY OWNS 2 FORD EXPLORERS & FORMER FORD VEHICLES.

WHILE DRIVING ACROSS STATE, AUG 3, THE TRANSMISSION EXPERIENCED HARD SHIFTING BETWEEN FIRST AND SECOND GEAR AND NO WARNING LIGHT CAME ON THE DASHBOARD. WHEN TAKING IT TO THE DEALER THE NEXT MORNING THE CAR, ON IT'S OWN, WENT INTO PARK AND WOULD NOT SHIFT OUT. THIS WAS FRIGHTENING AS IT JUST IT'S SELF DOWN SHUT DOWN. IT WAS TOWED TO THE DEALERSHIP WHERE THEY FOUND A MANUAL OVERRIDE SWITCH TO FREE IT. THE CAR WAS LEAKING TRANSMISSION FLUID AND A NEW CASE INSTALLED. WHILE DRIVING IT OFF THE LOT, IT STARTED DOING IT AGAIN. THEY LOOKED AT IT FOR A SECOND TIME, AUG 10, AND SAID A SENSOR NEEDED TO BE RESET SO IT COULD "RELEARN MY DRIVING HABITS" ONCE AGAIN, DRIVING IT OFF THE LOT, IT STILL HAD ISSUES SHIFTING BUT NOT AS HARD. I GAVE IT THE 2 WEEKS THEY SAID IT WOULD TAKE FOR IT TO RELEARN AND IT MADE IT WORSE! ON SEPT 3, IT THEN SHIFTED HARD WHEN DECELERATING FROM SECOND TO FIRS AND TOOK IT STRAIGHT TO THE DEALERSHIP. WHILE GOING 50MPH IT DID A HARD SHIFT AND THEN STARTED TO DECELERATE ON IT'S OWN LIKE A BREAK WAS BEING PUSHED AND THEN HARD SHIFT OUT OF IT. IT IS NOW IN THE SHOP AGAIN, 3RD TIME IN ONE MONTH, WAITING FOR A SENSOR FROM A TSB THAT CAME OUT SEPT 1 THAT "SHOULD FIX THE PROBLEM" BUT THE PART IS ON BACK ORDER UNTIL OCTOBER. I BOUGHT A BRAND NEW 2020 EXPLORER IN FEBRUARY AND THIS IS OUTRAGEOUS AND HAD THIS MANY TRANSMISSION ISSUES. THESE BANDAGES ARE NOT HELPING.

STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE TEMP SENSOR NEEDED TO BE REPLACED. THE FLEX PIPE IS MAKING A HORRIBLE NOISE AS WELL AND THE SOLUTION WAS TO PUT A CLAMP ON IT AND THE SOUND IS MUCH BETTER BUT STILL THERE! THIS VEHICLE SEEMS TO BE A LEMON.

ON SATURDAY AUGUST 22, I DROVE MY 2020 FORD EXPLORER SPORT TO WORK IN MY COMPANY PARKING LOT. WHEN I ATTEMPTED TO LEAVE WORK TO GO HOME, AFTER STARTING THE CAR, I RECEIVED A SUCCESSION OF WARNING NOTICES - HILL START ASSIST NOT AVAILABLE / REVERSE BRAKE ASSIST NOT AVAILABLE / PRE-COLLISION ASSIST NOT AVAILABLE / SERVICE ADVANCE TRAC / STEERING LOSS - STOP SAFELY. THE CAR WAS BRAND NEW, NOT EVEN A YEAR OLD AND HAS ONLY 7,000 MILES. THE CAR WAS TOWED TO SUMMIT FORD IN SIVERTHORNE COLORADO ON AUGUST 23 WHERE IT HAS BEEN FOR TWO WEEKS. IT IS ABSOLUTELY OUTRAGEOUS THAT A RELATIVELY NEW CAR WOULD HAVE A CATASTROPHIC FAILURE OF THE STEERING SYSTEM WITHOUT WARNING LEAVING ME WITHOUT A VEHICLE FOR OVER TWO WEEKS. NEEDLESS TO SAY, I WILL NEVER PURCHASE ANOTHER FORD PRODUCT BUT THEY NEED TO BE HELD ACCOUNTABLE FOR THE INCONVENIENCE THEY HAVE CAUSED ME WITH THIS OBVIOUSLY INFERIOR PRODUCT.

I HAVE HAD THIS VEHICLE SINCE FEBRUARY AND IT HAS BEEN IN THE SHOP 5 TIMES FOR VARIOUS THINGS! THERE IS A JOLT WHEN IT CHANGES GEARS AND WHEN HITTING BRAKES. I HAVE A DELAY WHEN I PUT THE CAR IN REVERSE WHICH HAS ALMOST CAUSED ACCIDENTS. IT ROLLS FORWARD, EVEN WITH MY FOOT ON THE BRAKE AND THE JERKS HARD WHEN IT FINALLY CATCHES UP AND GOES IN REVERSE. CORPORATE WILL NOT GET ME OUT OF THIS VEHICLE, EVEN AFTER IT BROKE DOWN AND HAD TO BE TOWED WHILE I WAS OUT OF STATE ON VACATION!

MIDDLE CAPTAIN SEATS FREE SLIDING DURING OPERATION WITHOUT WARNING TO DRIVER. CAUSED CHILD IN BOOSTER TO BE SLID FROM REAR MOST POSITION TO CONTACTING BACK OF PASSENGER SEAT DURING A HARD STOP. FINDING WAS THAT THE ELECTRONIC SEAT FOLDING BUTTON ON THE TOPS OF BUCKET SEAT WERE PHYSICALLY STICKING CAUSING THE SEAT TO BE LOSE ON TRACKS BUT NOT FOLDING BECAUSE OF CAR SEAT. DEALER EXPLAINED ROOT CAUSE AS BAD INSTALLATION FROM FACTORY ON PLASTIC HOUSING WHICH CAUSED A TAB TO BE BROKEN AND OPENING NOT CENTERED WITH BUTTON THEREFORE CAUSING FRICTION AND STICKING. THERE WAS NO INDICATION TO THE DRIVER THAN THE CHILD IN THE SEAT WAS IN AN UNSAFE CONDITION EVEN THOUGH THEY WERE BUCKLED AND IDENTIFIED VIA DISPLAY AS IN SEAT. SINCE THIS BUTTON IS ELECTRONIC AND PRONE TO MALFUNCTION AND THE VEHICLE KNOWS WHEN AN OCCUPANT IS IN A SEAT THE DRIVER SHOULD BE NOTIFIED WHEN THERE IS AN OCCUPANT IN THE SEAT AND THE SEAT IS BEING RELEASED.

THE VEHICLE MALFUNCTION WHILE IT WAS IN MOTION ON THE HIGHWAY GOING 70MPH PULLING A TRAILER. THE CAR.WOULD NOT ACCELERATES PROPERLY AND IT SEEM LIKE IT WAS NOT SHIFTING GEARS PROPERLY. THE CAR KEPT GOING FROM DRIVING TO PARKING AUTOMATICALLY. THERE WERE NO INDICATION LIGHTS DURING THIS PROCESS. ONCE THE VEHICLE WAS BROUGHT TO A STOP, ALL THE INDICATION ON THE FORD PASS APP APPEAR;POWERTRAIN MALFUNCTIONS AND INDICATOR LAMP. ONCE OUTSIDE THE VEHICLE, THERE WAS TRANSMISSION FLUID LEAKING. THE CAR WAS NOT ABLE TO BE DRIVEN AND HAD TO BE TOWED TO THE NEAREST FORD DEALERSHIP. SINCE IT WAS AFTER HOURS THAT THE INCIDENT HAPPEN I WAS STUCK IN THE HIGHWAY FOR NEARLY 3 HRS AWAITING FOR ROAD SIDE ASSISTANCE FROM FORD I THEN HAD TO SLEEP IN THE VEHICLE SINCE THE CAR BROKE DOWN ON HIGHWAY I-71 OHIO AND I RESIDE IN FLORIDA.

WHILE MY VEHICLE WAS IN MOTION THERE WAS A LOUD CLANK. THE CAR WOULD THEN NOT ACCELERATE PROPERLY. AFTER STOPPING THE VEHICLE THERE WAS A LEAK IN THE TRANSMISSION FLUID AND THEN THE CAR WOULD NOT MOVE. THERE WAS NEVER ANY LIGHTS THAT APPEARED OR ANY WARNING SIGNS. IT HAD TO BE TOWED TO THE FORD DEALERSHIP AT MY EXPENSE. LESS THEN 6000 MILES ON THE VEHICLE.

2020 FORD EXPLORER HAVE AN ISSUE WITH THE PRE-COLLISION ASSIST, WHICH OVERRIDES THE ELECTRICAL SYSTEM AND EFFECTIVELY DISABLES THE VEHICLE. THIS HAPPENED TO ME NUMEROUS TIMES WHILE DRIVING ON A HIGHWAY. THE VEHICLE THEN PUTS ITSELF INTO A SAFE MODE, WHICH PREVENTS ACCELERATING AND IS EXTREMELY DANGEROUS TO OPERATE. FORD ACKNOWLEDGED THAT THIS ISSUE HAS BEEN OCCURRING, BUT THEIR SYSTEM TECHS AT FORD HQ HAVE NOT LOOKED INTO THE ISSUE.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL AND ATTEMPTING TO START THE VEHICLE, THE FRONT PASSENGER'S SIDE MIRROR FAILED TO OPEN. THE CLIMATE CONTROL FAILED TO OPERATE CORRECTLY, WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CONTACT STATED THAT THE BLIND SPOT DETECTION, CROSS TRACK, SIDE OBSTACLE DETECTION, PRE-COLLISION ASSIST NOT AVAILABLE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO EMPIRE FORD OF HUNTINGTON LOCATED AT 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, WHERE IT WAS DIAGNOSED WITH NEEDING TO UPDATE AN UNKNOWN SOFTWARE AND TO REPLACE AN UNKNOWN MODULE. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE WHICH WAS RECENTLY CLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.

THE LAST WEEK OF JUNE 2020 WHILE DRIVING MY EXPLORER XLT A CHECK BRAKE SYSTEM WARNING MESSAGE STARTED FLASHING ON AND OFF WHEN APPLYING THE BREAKS. THE MESSAGE WAS DIFFICULT TO READ SINCE IT WOULD GO ON AND QUICKLY OFF. MY FORDPASS MESSAGE CENTER NOTED ANTILOCK BREAK FAULT PRE-COLLISION ASSIST NOT AVAILABLE HILL START ASSIST WARNING 40 MIN LATER FORDPASS NOTED SAME MESSAGES. I TOOK IT IN TO BE SERVICED. THEY FOUND THAT THE ELECTRONIC BREAK BOOSTER NEED TO BE REPLACED. APPROXIMATELY 10 DAYS LATER WHILE DRIVING @ 35 MPH I APPLIED THE BREAKS AND THE CAR JOLTED WHEN COMING TO A SLOW STOP. IT DEFINITELY CAUGHT OUR ATTENTION WE DROVE TO OUR OUR DESTINATION AROUND THE CORNER. THE CAR WAS OFF FOR APPROXIMATELY ONE HOUR. WE GOT IN THE CAR DROVE DOWN THE ROAD THEN WHEN APPLYING THE BREAKS THE JOLT HAPPENED AGAIN THIS TIME MORE FORCEFULLY KICKING OUR HEADS BACK. LUCKILY NO OTHER CARS WERE BEHIND ME OTHERWISE THEY WOULD HAVE SLAMMED INTO US. WE TOOK THE VEHICLE TO THE DEALERSHIP ASAP. THE ENTIRE DRIVE OVER WE DROVE SLOWLY AND IT JOLTED AT VERY APPLICATION OF THE BREAKS WHILE DECELERATING. AT THAT POINT IT WAS DETERMINED THAT MY VEHICLE THAT I'VE ONLY HAD UNDER 4MONTHS WITH APPROXIMATELY 1300 MILES ON IT NEEDED A TRANSMISSION REPLACEMENT.

AFTER TURNING CAR ON AND TAKING IT OUT OF PARK, BREAK BECOMES EXTREMELY HARD WHEN YOU LIFT UP OFF OF IT MAKING IT IMPOSSIBLE TO BREAK. THE CAR THEN ROLLS FORWARD OR BACKWARDS DEPENDING ON IF IN DRIVE OR REVERSE. EVEN WHEN PUTTING ALL MY WEIGHT ON THE BREAK, THE CAR MOVES FORWARD OR BACKWARD FOR ABOUT A SECOND OR TWO BEFORE THE BREAK FINALLY SOFTENS AND I'M ABLE TO BREAK. CAR THEM WORKS AS NORMAL. I HAVE ALMOST ROLLED INTO OBJECTS BEHIND ME OR IN FRONT OF ME DUE TO THIS. BOUGHT IT NEW. TOOK IT TO DEALERSHIP BUT THEY CANT RECREATE IT AS IT HAPPENS ONLY A COUPLE TIMES A WEEK. WE DID HEAR SOMETHING ROLLING AROUND IN THE COMPARTMENT BELOW THE STEERING WHEEL AND THEY HAVE FOUND SEVERAL FACTORY SCREWS JUST ROLLING AROUND. NOT SURE IF THAT IS CAUSING THIS.

PERIODICALLY WHEN STARTING MY 2020 FORD EXPLORER THE BRAKE PEDAL WILL BECOME VERY HARD TO PUSH AND THE VEHICLE WILL ROLL ON ITS OWN. AFTER ABOUT 15 SECONDS THE BRAKES WILL RESPOND AND THEN BRAKE VERY HARD. ALTERNATIVELY, I HAVE TO SWITCH THE EXPLORER INTO PARK AND RESTART THE VEHICLE AND THE BRAKES WILL BE FINE. I WOULD SAY THIS HAPPENS ROUGHLY 2-3 TIMES A MONTH. I BELIEVE THIS TO BE A PROGRAMMING ISSUE WITH THE ELECTRONIC BRAKE BOOSTER.

PURCHASED FORD EXPLORER ST IN SEPT 2019 AND WINDSHIELD WAS NOT PROPERLY INSTALLED. TOOK MULTIPLE RIPS TO DEALERSHIP TO CORRECT. AND IT IS STILL NOT PROPERLY FIXED. THEY HAD TO REINSTALL WINDSHIELD AND PASSENGER SIDE PILLAR. THE ELECTRICALLY CONNECTIVITY WITH SYNC 3 HAS NEVER WORKED PROPERLY. I HAVE BEEN TO DEALERSHIP MULTIPLE TIMES AND THEY COULD NTO FIX IT. THEN I WENT TO START THE CAR (EARLY IN MORNING) AND 3 DIFFERENT TIMES WHITE SMOKE CAME BILLOWING FROM EXHAUST. THE FIRST TIME I SHUT OFF THE CAR THINKING IT WAS ON FIRE. THE SECOND TIME, IT DISSIPATED QUICKLY. THE THIRD TIME, I DROVE TO DEALERSHIP. THEY COULD NOT FIX IT. 5 DAYS LATER MORE WHITE SMOKE WHEN I STARTED IT, AND THE ENGINE MALFUNCTION INDICATOR LIGHT CAME ON. AFTER 7 DAYS AT THE DEALERSHIP, THEY REPLACED A ECT SENSOR. STILL PENDING TO SEE IF A 'SENSOR' CAUSES BILLOWING WHITE SMOKE FROM EXHAUST. DEALERSHIP REFUSED TO CHECK HEAD GASKETS, CYLINDER HEAD, OR ENGINE BLOCK WHICH ARE THE MAIN SOURCES FOR WHITE SMOKE. THIS VEHICLE HAS HAD NOTHING BUT PROBLEMS. SUCH A FRUSTRATING TURN OF EVENTS THAT CONTINUE.

THE VEHICLE EXPERIENCES VARIOUS FAULT CODES: BLIND SPOT SYSTEM FAULT; CROSS TRAFFIC SYSTEM FAIL; AND REVERSE BRAKE ASSIST NOT AVAILABLE. IN ADDITION, AIR CONDITIONING DOES NOT WORK, INCLUDING RIGHT SIDE PASSENGER WINDOW AND RIGHT SIDE MIRRORS. FAULTS MAINLY OCCUR AFTER STARING VEHICLE, BUT THEY HAVE ALSO OCCURRED WHILE DRIVING. THE AC FAILURE OCCURS WHEN STARTING VEHICLE AND HAVE OCCURRED AFTER FIRST START IN MORNING AND AT THE END OF THE DAY AFTER MULTIPLE STARTS. THERE IS NO IDENTIFIABLE PATTERN TO FAILURES. THE VEHICLE WAS PURCHASED IN JANUARY AND HAS 3254 MILES. THIS IS THE THIRD TIME THE ISSUE HAS OCCURRED AND FORD CAN NOT IDENTIFY THE ISSUE. THE SYSTEM PROVIDES DAILY CODES AND THE DEALERSHIP AND FOCUSED ON THE SENSORS, INCLUDING REPLACING ON, BUT THE ISSUE IS NOT RESOLVED. INCIDENTS OCCURRED ON MARCH 16, 2020, MARCH 26, 2020, APRIL 14, 2020, JULY 4, 2020, JULY 14 AND JULY 17 2020.

VEHICLE WAS PARKED. VEHICLE LOCKED INTO PARK AND WOULD NOT SHIFT OUT OF PARK OR START, BRAKE PEDAL WAS DEPRESSED FULLY. DASHBOARD MESSAGE: DRIVE MODE NOT AVAILABLE PLUS SCROLLED THROUGH EVERY OTHER MODE OR FEATURE AND INDICATED 'NOT AVAILABLE.' BUT LCD SCREEN SHOWED MESSAGE 'TURN OFF IGNITION.' IGNITION WAS OFF. VEHICLE THOUGHT IGNITION STILL ON. WOULD NOT START. I DISCONNECTED NEGATIVE TERMINAL OF BATTERY AND RECONNECTED AND CAR THEN STARTED WITH NO ERROR OR CODE MESSAGES.

MY 2020 FORD EXPLORER ST POWER STEERING WENT OUT WHILE THE VEHICLE WAS DRIVING IN TRAFFIC ON A FREEWAY DOING 70 MPH GOING DOWN A 6% GRADE AT 6,000 FT. (CAJON PASS) WHILE MY WIFE WAS DRIVING NEARLY CAUSING A MAJOR ACCIDENT.

ON OCCASION WHEN STARTING OUR 2020 EXPLORER ST, THE BRAKES DO NOT WORK... RESULTING IN THE VEHICLE DRIVING AWAY. THE ONLY WAY TO STOP THE VEHICLE, IS TO THROW IT BACK INTO PARK OR NEUTRAL. THIS HAS OCCURRED 1-2 TIMES A MONTH, AND FORD HAS BEEN RELUCTANT TO FIX THE ISSUE. THE VEHICLE WAS ALMOST INVOLVED IN A LOW-SPEED CRASH, DUE TO FORDS INABILITY TO FIX THE PROBLEM. WE HAVE ATTEMPTED TO GET A BUYBACK, BUT THEY HAVE NOT RESOLVED IT AS OF NOW.

I WAS DRIVING GOING TO GET FOOD AND WHEN I PRESS ON MY BREAK TO SLOW DOWN, I HAD A HUGE JOLT, LIKE IT WAS SHIFTING GEARS NOT CORRECTLY(IT'S AN AUTOMATIC)THE JOLT WOULD OCCUR WHEN I WOULD HIT OVER 46MPH AND WHEN I WOULD SLOW DOWN TO 26MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BY THE DEALERSHIP.I HAVE HEARD OF 3 OTHER PEOPLE WHO HAD A FORD EXPLORER 2020 THIS HAPPENED TO!

I HAVE NUMEROUS FAULT MESSAGES, PRE COLLISION ASSIST FAULT, 4WD TEMP DISABLED, 4WD SYSTEM FAULT SERVICE REQUIRED, SERVICE REQUIRED, DRIVE MODE UNAVAILABLE FAULT,AUTO HOLD SYSTEM FAULT,SERVICE ADVANCETRAC, VEHICLE WILL NOT SWTICH INTO PARK OR NEUTRAL. I WAS IN MOTION AT THE STATE SPEED LIMIT OF 70 ON THE OHIO TURNPIKE WHEN OUT OF THE BULE THE WARNING CLUSTER LIT UP LIKE A CHRISTMAS TREE WITH MUTIPLE FAULTS AND SYSTEM ERRORS. VEHICLE HAS LIMITED BRAKING.

SEVERAL TIMES THE REVERSE CAMERA AND SENSOR HAVE NOT WORKED (BLUE SCREEN) ONE OF THE TIMES ALMOST HITTING A CAR BEHIND ME, ONCE THE CENTER SCREEN WENT BLACK WHILE DRIVING WHILE USING THE NAVIGATION SYSTEM, THIS MORNING, PUT THE TRANSMISSION IN REVERSE AND THE BRAKE PEDAL BECAME REALLY HARD WHEN STEPPING ON IT AND AGAIN ALMOST HIT A CAR BEHIND ME, SUDDENLY IT WENT TO THE FLOOR CAUSING THE CAR TO STOP SUDDENLY ALL THIS WHILE GETTING OUT OF A PARKING SPACE

2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS, AND CYCLING THROUGH THE FOLLOWING ERROR MESSAGES: -PARK BRAKE FAULT SERVICE NOW; -PRE-COLLISION ASSIST NOT AVAILABLE; -SERVICE ADVANCETRAC; -DRIVER DOOR AJAR; -STEERING ASSIST FAULT SERVICE REQUIRED; -CHECK PARK AID; -SEE MANUAL; -FRONT CAMERA FAULT SERVICE REQUIRED; -FULL ACCESSORY POWER ACTIVE; I TURNED OFF THE VEHICLE AND ATTEMPTED A FEW MORE RESTARTS RANGING IN INTERVALS FROM AN IMMEDIATE START/STOP, 1 MINUTE, 5 MINUTES, AND 10 MINUTES WITHOUT SUCCESS (SAME ERROR MESSAGES DISPLAYED AS DESCRIBED ABOVE). THERE WERE ALSO NO ALERT MESSAGES/NOTIFICATION IN THE FORDPASS MOBILE APP INDICATING THE ABOVE FAILURES. MY NEXT ATTEMPT WAS A FEW HOURS LATER AND THE VEHICLE STARTED WITHOUT ERROR, BUT DID NOT GIVE ANY INDICATION THAT THE VEHICLE HAD FAILED TO START THE PREVIOUS TIME. I STOPPED/RESTARTED THE VEHICLE AGAIN WITHOUT ERROR AND PUT IT INTO REVERSE AND THEN DRIVE AND THERE DID NOT APPEAR TO BE ANY FAILURE OF THE BRAKE PEDAL. I TOOK THE VEHICLE FOR A TEST DRIVE AROUND MY NEIGHBORHOOD AND NOTICED THAT 1ST AND 2ND GEAR APPEARED TO SHIFT JUST FINE, 3RD GEAR MADE A LOUD GRINDING/VIBRATING NOISE AND TOOK LONGER TO SHIFT THAN NORMAL, AND THEN THE VEHICLE DID A HARD SHIFT INTO 4TH GEAR. I ONLY GOT UP TO ABOUT 35 MILES PER HOUR, BUT THE VEHICLE NEVER SHIFTED OUT OF 4TH GEAR, BUT APPEARED TO HOLD THE RPMS HIGHER THAN NORMAL.

I JUST PULLED OUT FROM A PARKING LOT INTO TRAFFIC AND THERE WAS A LOUD CLUNK AND WARNING LIGHTS APPEARED ON THE DASH. ONE SAID "SERVICE ADVANCETRAC" AND THE OTHER SAID "4WD FAULT SERVICE REQUIRED." THE VEHICLE WOULD NOT SHIFT OUT OF LOW GEAR AND WOULD NOT ACCELERATE OVER 25MPH. THEN, SEVERAL OTHER WARNING LIGHTS CAME ON, SUCH AS "PRE-COLLISION ASSIST NOT AVAILABLE." I TOOK THE VEHICLE TO THE DEALERSHIP THE NEXT DAY AND THEY WERE UNABLE TO REPAIR/RESOLVE THE ISSUE.

THE ELECTRONICS IN SYNC HAVE BEEN GENERATING BLUE SCREENS, WHICH DISABLE: TRONT & REAR SENSORS & CAMERAS, FRONT & REAR COLLISION AVOIDANCE, CRUISE CONTROL, LANE DEPARTURE, AND ADVANCETRAC. FORD THUS FAR IS UNABLE TO FIX ISSUE. 3 ATTEMPTS HAVE BEEN MADE TO FIX THIS, A 4TH IS PENDING. FORD SUPPOSEDLY HAS NO REPAIR PARTS AVAILABLE FOR THIS ISSUE. VEHICLE SAFETY IS AN ISSUE. TWO FORD CASES HAVE BEEN OPENED: FORD VEHICLE BUY BACK CASE NO.[XXX]CRM:0688061 FORD SYNC PROBLEMS CASE NO.[XXX]CRM:0382088 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

ON OCCASION, THE BRAKES DO NOT WORK PROPERLY WHEN THE CAR IS FIRST PUT INTO DRIVE OR REVERSE AFTER STARTING. WHEN SHIFTING INTO DRIVE OR PARK WITH THE FOOT FIRMLY ON THE BRAKE, THE VEHICLE BEGINS TO MOVE, AND THE BRAKE PEDAL DOES NOT DEPRESS ALL THE WAY AND DOES NOT STOP THE VEHICLE FROM MOVING. IF YOU ATTEMPT TO PUMP THE BRAKES, THERE IS A HARD STOP THAT PREVENTS THE BRAKE PEDAL FROM GOING ALL THE WAY TO THE FLOOR. THE ONLY WAY TO STOP THE VEHICLE IS TO PUT IT BACK INTO PARK. *TR

AFTER STARTING THE VEHICLE IN PARK AND WITH BRAKE DEPRESSED SHIFTING TO REVERSE THE CAR MOVES REGARDLESS OF BRAKE PRESSURE APPLIED. ISSUE ONLY STOPS AFTER PUMPING THE BRAKES OR SHIFTING BACK TO PARK OUR NEUTRAL. ALL SITUATIONS HAVE BEEN ON FLAT LAND AND HAS OCCURRED WITH MULTIPLE DRIVERS. BRAKE PEDAL IS NOTED TO BE 'HARD' WHEN EVENT OCCURS, ALMOST LIKE IT IS LOCKED.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,200.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE AND THE CONTACT DISCOVERED AN UNKNOWN LEAK. THE VEHICLE WAS TAKEN TO BOGGUS FORD (2521 SOUTH EXPRESSWAY 83, HARLINGTON, TX 78550 (956)423-2580, TO BE INSPECTED. THE CONTACT WAS INFORMED THAT WHEN THE TRANSMISSION COOLANT SYSTEM CAME IN CONTACT WITH AIR, THE TRANSMISSION COOLANT LINES WOULD LEAK. THE TRANSMISSION FLUID SYSTEM WAS REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

ON SUNDAY, JUNE 14TH, 2020 AT 12:10 PM, I WAS HEADED EAST BOUND ON A TWO LANE STATE ROAD WITH DOUBLE YELLOW LINES. MY VEHICLE (NEW FORD EXPLORER ST, 2407 MILES ON ODOMETER) WAS ON INTELLIGENT CRUISE CONTROL SET FOR 37 MPH AND IN 'NORMAL DRIVE' MODE. WITHOUT ANY WARNING, THE ENGINE BEGAN TO SHAKE VIOLENTLY AND THE CAR BEGAN TO SLOW DOWN. THE ENGINE APPEARED TO BE RUNNING BUT WOULD NOT ACCELERATE. THE VEHICLE CAME TO A COMPLETE STOP ABOUT 300 FEET FROM WHERE THE PROBLEM STARTED. THE ENGINE WAS STALLED AND WOULD NOT START. NO WARNING LIGHTS OR MESSAGES. CALLED AAA AND THEY CALLED LOCAL POLICE. AN OFFICER DIRECTED TRAFFIC AS I WAS BLOCKING THE RIGHT HAND LANE. THERE WAS NO SHOULDER TO PULL OFF ON. ROAD WAS IN RESIDENTIAL AREA WITH CURBS. A FLAT BED TOW TRUCK ARRIVED AT 12:35 PM AND TOWED THE VEHICLE TO MY LOCAL FORD DEALER. FAULT CODE SHOWED A DEFECTIVE CAMSHAFT POSITION SENSOR. THERE ALSO IS EVIDENCE THAT THE TIMING BELT HAS SLIPPED. SCORING CAN BE SEEN ON TOP OF #6 PISTON THROUGH BORESCOPE. THE #6 SPARK PLUG SHOWS IMPACT DAMAGE FROM PISTON. BATTERY IS DRAINING AND CAR IS GOING INTO SLEEP MODE. SERVICE DEPARTMENT MANAGER STATED THE ENGINE WILL LIKELY REQUIRE REPLACEMENT. THE DEALERSHIP CONTACTED FORD ENGINEERING AND ESTABLISHED A CASE NUMBER. DEALERSHIP IS WORKING WITH FORD ENGINEERING TO DETERMINE THE ROOT CAUSE OF FAILURE. A CATASTROPHIC ENGINE FAILURE OF THIS TYPE IS EXTREMELY DANGEROUS AND LIFE THREATENING. THREE DAYS EARLIER, A 140 MILE ROUND TRIP WAS MADE TO BOSTON WITHOUT INCIDENT. IF THE FAILURE HAD OCCURRED ON I-93 TRAVELING AT 70 MPH, THE END RESULT COULD HAVE BEEN DISASTROUS.

PASSENGER MIDDLE ROW CAPTAIN CHAIR WAS NOT LOCKED IN PLACE RESULTING IN CHILD OCCUPANT TO BE PROPELLED FROM SEAT IN REAR MOST POSITION ALL THE WAY TO FRONT MOST POSITION WHILE ABRUPTLY BRAKING CAUSING CHILD TO STRIKE REAR OF PASSENGER FRONT SEAT. UPON DEALERSHIP INSPECTION WE WERE INFORMED THAT THERE IS A TSB THAT STATED IF THE BATTERY IS DISCONNECTED OR DEAD FOR A PERIOD OF TIME REPROGRAMMING OF THE DOOR CONTROL MODULE WOULD BE REQUIRED TO RESET. PREVIOUS TO INCIDENT DEALER HAD DISCONNECTED BATTERY FOR REPLACING DOOR WINDOW SWITCH AND RETURNED VEHICLE TO US WITH THIS PROBLEM. THERE WAS NO WARNING OR INDICATION THAT THIS SEAT WAS UNSAFE TO BE OCCUPIED AND THAT REPROGRAMMING OF DOOR MODULE REQUIRED. ON TOP OF THE SAFETY CONCERN THIS WOULD ALSO MEAN THAT IF REPLACING A BATTERY YOU WOULD REQUIRE FORD TO SAFELY PERFORM THIS. SOMEONE IS GOING TO GET SERIOUSLY HURT HERE AND OBVIOUSLY FORD KNOWS ABOUT THE ISSUE WITH TSB RELEASED. *TR

THE VEHICLE WAS DRIVING ON A LOCAL HIGHWAY WHEN THE MESSAGE 'SERVICE CHARGE SYSTEM NOW'. THE BATTERY ICON APPEARED BRIEFLY ON THE DASHBOARD. I CONTINUED DRIVING AND THE SAME MESSAGE REAPPEARED EVERY 5 MINUTES. THE DEALER TOLD ME THEY DID NOT RECOGNIZE THE MESSAGE, AND TO BRING THE VEHICLE IN FOR SERVICE SOON. THEY RAN A 'DIAGNOSTIC ' AND DETERMINED IT NEEDED A NEW ALTERNATOR. THE VEHICLE IS SEVEN MONTHS OLD AND HAS LESS THAN 15,000 MILES. IT IS STILL IN FOR SERVICE AS THE DEALER DID NOT HAVE A REPLACEMENT ALTERNATOR IN STOCK. *TR

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE INSTRUMENT PANEL STATED THAT THE VEHICLE WAS DRIVING AT 85 MPH. THE SERVICE ENGINE SOON WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GEWEKE FORD LOCATED AT 871 E. ONSTOTT RD, YUBA CITY, CA 95991, (530) 821-2121, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN ELECTRONIC COMPONENT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 12,000.

STRONG JERKING WHEN SLOWING FOR CORNER OR STOP SIGN...SUDDEN ABRUPT DOWNSHIFTING. TRANSMISSION FAILURE AT 8,500. TOLD THAT A RING OR CLIP IN THE TRANSMISSION HAD BROKEN, ALLOWING SOME PARTS TO MOVE FORWARD. CURRENTLY WAITING FOR A COMPLETE TRANSMISSION REPLACEMENT, BUT TRANSMISSIONS ARE EVIDENTLY BACK-ORDERED. *TR

HAS HAPPENED TO ME A FEW TIMES. FOOT ON BRAKE, PUT THE CAR IN GEAR AND IT STARTS ROLLING. BRAKE PEDAL WON'T DEPRESS ANY FURTHER, BUT IT DEFINITELY WAS NOT ALL THE WAY IN, ALMOST LIKE IT WAS LOCKED OR SOMETHING. ONLY WAY TO GET IT TO STOP IS TO PUT IT BACK IN PARK OR NEUTRAL AND LET OFF THE BRAKE. *TR

DRIVER DOOR AND WINDOW VIBRATING WHEN REAR WINDOWS ARE ROLLED DOWN IN EXCESS OF 40 MPH. *TR

MY 2020 FORD EXPLORER WHICH I PURCHASED A WEEK AGO AND IS EQUIPPED WITH HANKOOK KINERGY GT TIRES HAS ME ALL OVER THE ROAD WHEN TRAVELING ON THE FREEWAY AT SPEEDS ABOVE 55 MILES PER HOUR ON STRAIGHT AWAYS ALONG WITH CURVES. IT IS DANGEROUS BECAUSE WITH SHORT NOTICE THE VEHICLE WILL DRIFT TO THE LEFT OR RIGHT BECAUSE OF THE QUALITY OF THE TIRES, UPON FURTHER INVESTIGATION IT APPEARS THAT MANY OTHERS THAT HAVE VEHICLE'S WITH THESE TIRES EXPERIENCE BLOW-OUTS, UNEVEN WEARING, AND COMPLAINTS ABOUT RIDE QUALITY. *TR

I WAS DRIVING TO WORK AND SUDDENLY HEARD A STRANGE SOFT REPETITIVE NOISE. THERE WERE NO INDICATOR LIGHTS/WARNINGS ON THE DASH. I WAS GOING APPROXIMATELY 40 MPH AND THANKFULLY DECIDED TO PULL OVER INTO THE SERVICE LANE. THE VEHICLE STRUGGLED TO PULL OVER AND THEN STOPPED MOVING. AN ENGINE MALFUNCTION INDICATOR LIGHT THEN CAME ON. THE VEHICLE WAS TOWED BY THE DEALERSHIP. I WAS TOLD LATER THAT DAY THAT THE ENGINE WAS END OF LIFE, IN OTHER WORDS, DEAD. MY 2020 EXPLORER HAD 7,038 MILES. I FINALLY GOT MY SUV BACK 1 MONTH LATER. *TR

WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR

PERIODICALLY, AFTER STARTING THE VEHICLE, AND SELECTING A GEAR (EITHER DRIVE OR REVERSE), I EXPERIENCE A "HARD BRAKE" WHERE I CANNOT PRESS DOWN THE BREAK PEDAL BUT THE VEHICLE WILL BEGIN TO ROLL. THE VEHICLE WILL CONTINUE TO ROLL AND I CANNOT USE THE BRAKE PEDAL (THEREFORE I CANNOT STOP). THE ONLY SOLUTION I HAVE FOUND IS TO SWITCH THE VEHICLE TO PARK, TURN OFF THE VEHICLE, AND TURN BACK ON THE VEHICLE. THIS HAPPENS APPROXIMATELY 2 TIMES PER MONTH. THE 2020 FORD EXPLORER USES AN ELECTRIC BRAKE BOOSTER, AND I BELIEVE IT MAY BE A CALIBRATION ISSUE UPON IGNITION/VEHICLE START UP. IF IT DOES NOT CALIBRATE PROPERLY, THE BRAKES WILL NOT WORK. THIS IS A COMMON ISSUE, AND THERE IS A THREAD AT THE EXPLORER FORUM WITH VARIOUS MEMBERS EXPERIENCING THIS SAFETY ISSUE. YOU CAN FIND THE THREAD, AND STATEMENTS FROM OTHERS, AT THE BELOW WEBPAGE: HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/THREADS/BRAKE-ISSUE.483026/ *TR

IMMEDIATELY AFTER STARTING VEHICLE (IN GARAGE) AND WHILE IT WAS STILL IN PARK, I SAW WHITE SMOKE RISING UP TO THE DRIVER SIDE VISOR. IT LOOKED AS IF THE SMOKE HAD COME FROM THE DRIVER SIDE WINDOW DEFROSTER VENT. AS A RESULT, I TURNED OFF THE VEHICLE AND WENT TO GRAB THE FIRE EXTINGUISHER. I LET THE VEHICLE SET FOR A COUPLE OF MINUTES AND THEN PULLED IT OUT OF THE GARAGE; HOWEVER, I DID NOT NOTICE ANY MORE SMOKE WHEN I MOVED IT. *TR

SINCE WE HAVE PURCHASED THE SUV IT HAS ON MULTIPLE OCCASIONS FLASHED CROSS TRAFFIC SYSTEM FAULT, BLIND SPOT SYSTEM FAULT, AC SHUTS OFF, AND THE WINDOWS WILL NOT ROLL DOWN. HAVE TAKEN TO THE DEALERSHIP TWICE, ONCE THEY CHARGED THE BATTERY, THE LAST TIME THEY RESET A MODULE. IT DID IT AGAIN TODAY SO WE WILL HAVE TO TAKE IT BACK. WE HAVE HAD THE PROBLEM HAPPEN WHILE MOVING BUT TODAY WE WERE STATIONARY WHEN IT HAPPENED. *TR

CAR GOES INTO DEEP SLEEP AFTER TWO DAYS OF BEING PARKED AND HAS TO BE JUMPED TO START. HAPPENS ON REGULAR BASIS. DEALER UNABLE TO CORRECT PROBLEM AFTER NUMEROUS ATTEMPTS TO REPAIR THE CAR SINCE IT WAS PURCHASED.

WHEN OUTSIDE TEMP IS BELOW MINUS 5 DEGREES STEERING IS HARD, AT SLOW SPEED STEERING LOCKED HAD TO JERK IT TO CONTROL. ABOVE 60MPH STEERING OK. HAPPENED AT PARKING LOT SPEED (LOCKING UP) AND BELOW 60MPH HARD STEERING.

TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)

FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR REPAIR. MY VEHICLE HAS CURRENTLY BEEN WAITING FOR REPAIR FOR OVER 30 DAYS & ONLY HAS 13,000 MILES ON IT.

AUTO HOLD FEATURE CONTINUES TO DISPLAY FAULT. I'VE TAKEN IT TO THE DEALERSHIP 3 TIMES AND EACH TIME THEY SAY IT'S FIXED. IM CONCERNED THAT IT WILL FAULT WHEN IM STOPPED AND CAUSE A COLLISION. FORD CUSTOMER CARE CAN BARELY UNDERSTAND ENGLISH LET ALONE LISTEN TO ME DESCRIBE THE ISSUE. FOR A VEHICLE WITH 700 MILES THIS IS RIDICULOUS.

ABS BRAKE LIGHT CAME ON AT APROX. 3,000 MILES. TOOK TO DEALER TOLD BAD GROUND AT MODULE CONNECTOR. DEALER SAID WOULD HAVE TO ORDER 2 NUTS AND BOLTS WOULD CALL WHEN PARTS ARRIVED. TWO WEEKS LATER NO CALL. CALLED DEALER & GOT VOICE MAIL, LEFFT MESSAGE NO CALL BACK AFTER 2 HOURS. DEALER COULD HAVE PROVIDED LOANER TILL FIXED AS WE ARE DRIVING A CAR WITHOUT ABS BRAKES. PAID 63K AND DRIVING A VEHICLE NOT AS SAFE AS REPRESENTED AT PURCHASE AFTER ONLY 3K MILES!. THERE SHOULD BE A SERVICE LETTER AT LEAST FOR THIS PROBLEM. CONCERNED MECHANIC WILL MAKE UNAPPROVED IMPROVISED REPAIR.

VEHICLE SUDDENLY BEGINS JERKING HARD AT SPEEDS OF 45 MPH GOING DOWN A TWO LANE ROAD, THEN WRENCH WARNING LIGHT COMES ON DASHBOARD AND VEHICLE SUDDENLY STOPS AND NO LONGER WILL ACCELERATE FORWARD OR REVERSE. MESSAGE APPEARS AND SAYS GEAR WILL ENGAGE IN LOW SPEED ONLY, HOWEVER GEARS NO LONGER MOVE THE VEHICLE. WARNING APPEARS THAT POWERTRAIN ISSUE HAS OCCURRED CONTACT YOUR DEALER, THERE MAY BE A PROBLEM WITH THE POWERTRAIN OR 4X4 SYSTEM. THIS IS A NEW 2020 EXPLORER WITH 453 MILES ON IT AT THIS TIME. HAD TO HAVE VEHICLE TOWED BACK TO DEALER.

WHILE DRIVING ON THE HIGHWAYTHE 'STEERING FAULT SERVICE NOW LIGHT' CAME UP ON THE DASHBOARD WHILE TRAVELING 75 MPH MILES ON ODOMETER 900. AFTER STOPPING THE CAR AND RESTARTING IT THE 'STEERING LOSS STOP SAFELY' MESSAGE POPPED UP ON THE DASHBOARD I HAD TO DRIVE TO THE DEALERSHIP WITH NO POWER STEERING OR ANY TRANSMISSION OPTIONS LIKE SPORT, ECONOMY, REGULAR, DEEP SNOW, NO ASSIST FOR UPHILL OR DOWNHILL PARKING

WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT.

DRIVING THE VEHICLE AT HIGHWAY SPEEDS BETWEEN 65-75 MPH AND NOTICED A MEDIUM VIBRATION AT ABOUT 2500 MILES. AT ABOUT 3000 MILES THE TRANSMISSION WOULD JERK AND START WHINING AT LOW SPEEDS UNDER MILD ACCELERATION.

WHEN STARTING AT INTERSECTIONS OR STOPPING YOU CAN HEAR AND FEEL THE FUEL IN THE TANK SLOSHING BACK AND FORTH. I'VE TAKEN MY VEHICLE TO THE DEALERSHIP AND THEY CONFIRMED THE NOISE AND DOCUMENTED IT. THEY REACHED OUT TO FORD WHICH SAID THEY KNEW OF THE ISSUE AND AT THIS TIME THERE IS NO FIX.

TRANSMISSION WENT OUT AT 3481 MILES. BROKE A WELD AT THE OIL COOLER ASSEMBLY.

THIS VEHICLE WAS A LONER CAR THAT WAS GIVEN TO ME WHEN MY TRANSMISSION WENT OUT ON MY 2020 EXPLORER. THE TRANSMISSION WENT OUT ON THIS VEHICLE AS WELL, AT 1800 MILES LEAKING TRANSMISSION FLUID EVERYWHERE AND NOT SHIFTING, MAKING A VERY DANGEROUS HIGHWAY DRIVE TO THE NEAREST DEALERSHIP.

PURCHASED A 2020 EXPLORER ON FEB 11, NOTICED SMOKE FROM THE HOOD RIGHT WHEN I ARRIVED HOME FROM THE DEALER, CONTACTED THEM AND THEY SAID IT MIGHT BE NORMAL FOR A NEW VEHICLE TO HAVE SOME SMOKE IN THE BEGINNING, LATER I NOTICED THAT THE INTERIOR HEAT IS ONLY BLOWING COLD AIR SO I WAS ABOUT TO TAKE IT TO THE NEAREST DEALER TO CHECK IT OUT, I REMOTE STARTED THE CAR THROUGH THE OFFICIAL FORDPASS APP AND THEN 10 MINUTES LATER I ENTERED THE CAR AND THE ENGINE LIGHT AND THE COOLANT LIGHT WAS ON BEFORE I EVEN STARTED DRIVING (CAR HAS 78 MILES ON IT) , ( I ALSO GOT 2 NOTIFICATIONS FROM THE APP THAT THE ENGINE IS OVERHEATING) SO I CALLED FORD TO TOW IT, NOW ITS SITTING BY FORD SERVICE FOR 2 DAYS AND THEY ARE SAYING THAT IT'S A COOLANT LEAK BUT THEY DON'T KNOW WHERE IT LEAKS TO AND THEY ARE WAITING TO HEAR BACK FROM FORD ENGINEERS ON HOW TO PROCEED, IT SEEMS LIKE FORD MAY HAVE SERIOUS ISSUES WITH THE ENGINE COOLANT SYSTEM AND THIS IS POTENTIALLY PUTTING ANY EXPLORER DRIVER AT RISK OF THE VEHICLE STALLING WHILE DRIVING, INCREASING THE RISK OF INJURY

WE BOUGHT THE CAR ON 9/21/19 FROM UPLAND FORD. WE HAD AN ISSUE WHERE THE INFOTAINMENT SCREEN BLACKED OUT, BUT THANKFULLY, AFTER LETTING THE CAR SIT FOR AN HOUR, ALL IS WORKING FINE ON THAT MATTER. HOWEVER, VERY EARLY ON, WE NOTICED ROUGH SHIFTS, AND OTHER RED FLAGS, COMING FROM THE DRIVETRAIN. IF I HAD TO GUESS, WE NOTICED IT BEFORE 3K MILES. TOOK IT TO VISTA FORD IN OXNARD ON 1/04/2020 (ODO: 4960), WHERE THEY DIAGNOSED THE TRANSMISSION OIL COOLER. WHILE THEY REPLACED THE COOLER, THERE ARE STILL SIGNS OF THE ISSUES... ESPECIALLY IN THE LOWER GEARS. I HAVE CONCERNS ABOUT DAMAGE TO THE TRANSMISSION. THE CAR HAS 6200 MILES ON IT, AS OF TODAY, 2/13. I ALSO HAVE AN ISSUE OF THE CAR NOT SHIFTING INTO REVERSE, UNTIL AFTER A LONG DELAY, AND WITH SOME JERKING. THIS ISSUE HAS BEEN THERE ROM THE VERY BEGINNING. AS A TALL MAN (6-FOOT4, WITH 36-INCH INSEAM), I HAVE GROWING CONCERNS ABOUT HOW UNCOMFORTABLE IT IS FOR ME TO DRIVE THIS CAR. THESE PROBLEMS ON A BRAND NEW CAR, FROM A BRAND LIKE FORD, ARE DISAPPOINTING AND UNACCEPTABLE.

TRANSMISSION COOLER DRAIN SYSTEM LEAKED METAL FOUND IN TRANSMISSION PAN REPLACED WITH AN OEM TRANSMISSION. CAUSING POWERTRAIN MALFUNCTION

I WAS DRIVING VEHICLE AND ALL OF SUDDEN IT STOPPED, STARTING JOLTING US... THEN NO LONGER WOULD ACCELERATE.. WE HAD TO HAVE IT TOWED TO THE DEALERSHIP. WITH LESS THAN 400 MILES ON IT

CRUISE CONTROL CAN NOT BE DISABLED BY PRESSING BRAKE PEDAL. REQUIRES PASSING STEERING WHEEL BUTTON TO TURN OFF. ALSO "PRE-COLLISION ASSIST NOT AVAILABLE" MESSAGE COMES ON DASH EVERY TIME VEHICLE IS STARTED.

THE VEHICLE IS RANDOMLY BRAKING FOR NO UNKNOWN REASON. ALMOST LIKE IF I WAS DRIVING AND PUT ON EMERGENCY BRAKE. IT MOSTLY DOES IT WHILE IN REVERSE WHEN THERE IS LITERALLY NOTHING AROUND ME. THERE IS AN OPTION AND IT HAS STILL DOES IT WITH OPTION OFF. IT HAS NEARLY CAUSED 1 ACCIDENT WHEN I WAS IN MY SONS CAR POOL LINE AT SCHOOL. OTHERWISE IT HAS CAUSED EXTREME ANXIETY BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. THE BRAKE ASSIST FAULT IS ALSO ON, AND DEALER CANNOT FIND FIX TO THAT EITHER. THE DEALER (CAPITAL FORD RALEIGH) WAS AWARE OF SENSOR ISSUES, AS WELL AS FAULTS THE DAY I TOOK DELIVERY ON VEHICLE. THEY KNOWINGLY SOLD IT TO US ANYWAYS. I TOOK VEHICLE TO SERVICE DEPT THE VERY DAY AFTER WE TOOK DELIVERY. THERE IS NO FIX FOR THESE DANGEROUS ISSUES, AND I AM FORCED TO KEEP DRIVING WITH MY KIDS IN THIS DANGEROUS VEHICLE.

FUEL TANK SLOSHING AND CLUNKING NOISE UNDERNEATH THE DRIVER AND PASSENGER SEATS. THE VEHICLE FUEL TANK DESIGN LOCATES A PORTION OF THE GAS TANK UNDER THE VEHICLE AND BELOW THE SEATS. WHEN THE GAS TANK IS ABOVE HALF FULL, YOU CAN HEAR AND FEEL THE GAS MOVING IN THE TANK, ESPECIALLY AT LOW SPEED, DURING TRAFFIC WITH FREQUENT STOPPING. NOT SURE HOW SAFE IS TO FEEL THE GAS MOVING INSIDE THE FUEL TANK AND THE NOISE WHEN THE GAS IMPACTS THE GAS TANK WALLS. WHEN THE TANK IS FULL AND YOU BRAKE, THE FUEL SLOSHES FORWARD AND MOVES SOMETHING INSIDE AND SLAMS AGAINST THE INSIDE OF THE TANK.

DURING LOW SPEED MANEUVERS LIKE PARKING AND WHEN COMING TO A STOP, THE FUEL SLOSHES LOUDLY AND CAN BE HEARD INSIDE THE VEHICLE. IT SLOSHES MOST NOTICEABLY WHEN THE FUEL LEVEL IS ABOVE 3/4 FULL. THE FUEL MOVES SO MUCH IT SOMETIMES SOUNDS LIKE THERE'S SOMETHING HITTING THE FLOOR UNDERNEATH THE DRIVER SEAT OR A DRIVELINE ISSUE.

THE EXPLORER WAS PUT INTO REVERSE. THE VEHICLE DROVE FORWARD ABOUT 3 FT, JERKED, THEN SLAMMED INTO REVERSE. REACTION TIME ON MY BEHALF WAS SLOW AS IT WAS UNEXPECTED, I ALMOST HIT A LIGHT POLE. THIS OCCURRED IN A PARKING LOT

VEHICLE UNEXPECTEDLY BREAKS, AS IF DETECTING A CRASH, WHEN THERE IS CLEARLY NO CAR AHEAD. VEHICLE TAKES OVER CONTROL OF BREAKS UNEXPECTEDLY. HAS HAPPENED ON REPEATED OCCASIONS AND ALREADY REPORTED TO MANUFACTURER MONTHS AGO.

AT 4,000 MILES THE TRANSMISSION STARTED SLIPPING IN AND OUT OF GEARS UNTIL IT WAS ALMOST NOT DRIVE ABLE. WHILE DRIVING IT WOULD SLIP OUT OF GEAR AND AT 26 MILES PER HOUR IS WOULD JUMP GEARS.

AFTER INITIALLY STARTING THE VEHICLE AND BACKING OUT OF A PARKING SPOT IT WAS SHIFTED TO DRIVE. WHILE DRIVING THROUGH THE PARKING LOT THE ENGINE WAS REVVING HIGHER THAN NORMAL. UPON MAKING A RIGHT TURN ONTO A DIVIDED BOULEVARD THE VEHICLE WOULD NOT SHIFT OUT OF 1ST GEAR. THERE WAS TRAFFIC COMING BUT LUCKILY IT WAS FAR ENOUGH BACK THAT I COULD PULL TO THE SIDE OF THE ROAD. I PULLED TO THE SIDE OF THE ROAD AND ATTEMPTED TO SHIFT THE TRANSMISSION BACK INTO PARK AND THEN BACK INTO DRIVE. WHEN I STARTED MOVING FORWARD AGAIN IT WOULD NOT SHIFT PAST 1ST GEAR STILL. . I PULLED INTO A GAS STATION PARKING LOT AND LET MY HUSBAND TRY TO SEE IF HE COULD FIGURE IT OUT. WE TURNED THE VEHICLE OFF AND BACK ON. STILL WPULD NOT SHIFT PAST 1ST GEAR. HE ATTEMPTED TO USE MANUAL SHIFTING AND IT WOULD ONLY GO TO 2ND GEAR THEN CHUG SEVERAL TIMES AND GO COME TO ALMOST A COMPLETE STOP. SHUT IT OFF AGAIN AND BACK ON. THIS TIME IT SEAMED TO BE WORKING. HE PULLED OUT ON TO THE ROAD AND THE VEHICLE AGAIN ALMOST STOPPED HALF WAY THROUGH AN INTERSECTION. HE PULLED OFF INTO A PARKING LOT AND TURNED IT OFF AND LET IT SIT FOR 15 MIN. WHEN IT TURNED BACK ON IT WORKED FINE. THE CHECK ENGINE LIGHT DID COME ON AT THIS POINT. WE WERE ABLE TO MAKE THE 10 MILE DRIVE HOME. THIS IS VERY CONCERNING AS THE VEHICLE IS ONLY A WEEK AND A HALF OLD WITH LESS THAN 600 MILES ON IT. I WAS SKEPTICAL OF THE ELECTRONIC TRANSMISSION TO START WITH BUT THIS DOES NOT HELP BUILD MY CONFIDENCE. ALSO IMPORTANT TO NOTE THAT OUR 10 MONTH OLD BABY WAS IN THE VEHICLE AS WELL AND HAD WE NEEDED TO MAKE ANY TYPE OF QUICK ACCELERATION WE WOULD NOT HAVE BEEN ABLE TO AND COULD VERY WELL HAVE CAUSED AN ACCIDENT. THE GROUND WAS DRY AND SMOOTH.

VEHICLE STALLED WHEN PULLING OUT FROM A STOP LIGHT ONTO A HIGHWAY (65MPH). IT TOOK SEVERAL ATTEMPTS TO RESTART. THE VEHICLE ONCE PUT IN DRIVE JERKED FORWARD/BACKWARD WHEN I HIT THE GAS. THE RPMS WENT UP BUT THE CAR WAS NOT DRIVING WELL. IT STALLED AGAIN. I HAD TO REPEAT THIS PROCESS 4 MORE TIMES. IT FINALLY BEGAN TO DRIVE AND THEN THE ENGINE LIGHT CAME ON. THE FORD PASS APP GAVE ME AN ERROR CODE. MALFUNCTION INDICATOR LAMP. THE VEHICLE HAS 109 MILES. THE CAR IS WITH THE DEALER LESS THAN 2 DAYS AFTER PURCHASE.

I BELONG TO A FORD FORUM AND THEY'RE HAS BEEN SOME TALK ABOUT AN AIR DEFLECTOR MISSING IN THE REAR BOTTOM OF THE VEHICLE BETWEEN THE MUFFLERS PART # 17788. THEY'RE ARE MANY CLAIMING THAT THEY DON'T HAVE IT ON THEY'RE ST LEVEL EXPLORER. PLEASE CHECK ON SEE THIS MATTER. RUMOR IS THAT AT HIGH SPEED THE WIND CAN DAMAGE THE REAR BUMPER AND RIP IT OF THE VEHICLE.

ON JANUARY 6, 2020, I WAS DRIVING TO WORK, APPROACHING A RED LIGHT AND COULD NOT STOP. I WAS GOING AROUND 40 MPH. THEN, I BEGIN PRESSING ON THE BREAK WITH MY RIGHT FOOT AND COULD NOT STOP. NEXT, I USED BOTH FEET PRESSING THE BREAK PEDAL TO THE FLOOR AND COULD BARELY BRING THE TRUCK TO A STOP. AT THE SAME TIME, THERE WERE WARNING LIGHTS FLASHING (PARKING BREAK, ALL WHEEL DRIVE, TRACTION CONTROL) ON THE DASH. I IMMEDIATELY TOOK THE VEHICLE TO DEALERSHIP WHERE I PURCHASED IT. THEY PROVIDED ME WITH A LOANER VEHICLE. ON FRIDAY, JANUARY 10, 2020, THE DEALERSHIP CONTACTED ME TO PROVIDE ME AN UPDATE. THEY ADVISED THAT FORD MOTOR COMPANY ADVISED THEM THAT THIS WAS A SERVICE ANNOUNCEMENT (MEANING THIS INFORMATION IS KNOWN TO FORD AND ALL FORD DEALERSHIPS NOT TO THE CUSTOMERS). DEALERSHIP ADVISED REAR BREAK CALIBERS NEEDS REPLACING, REAR BREAK MOTOR NEEDS REPLACING, AND REAR BREAK PADS NEEDS REPLACING. DEALERSHIP ADVISED ALL PARTS ARE ON NATIONAL BACK ORDER AND DOES NOT KNOW WHEN THEY WILL BE AVAILABLE.

MY BRAND NEW 2020 FORD EXPLORER PLATINUM TOP OF LINE MODEL (VIN [XXX]) BROKE DOWN ON CHRISTMAS EVE 2019 AFTER A COMPLETE ENGINE SEIZURE WITH LESS THAN 2000 MILES AND LEFT US STRANDED WITH MY FAMILY FOR HOURS IN THE MIDDLE OF THE ROAD. THE VEHICLE LOST ALL POWER AND CONTROL AND HAD THIS HAPPENED ON AN INTERSTATE HIGHWAY DOING 80 MILES PER HOUR THE RESULT COULD HAVE BEEN CATASTROPHIC AND POTENTIALLY FATAL. IT HAS BEEN AT THE DEALERSHIP SINCE AND I AM BEING TOLD IT NEEDS A NEW ENGINE BUT FORD CANNOT PROVIDE A DATE WHEN THE ENGINE WILL BE AVAILABLE. REMEMBER....THIS VEHICLE WAS ONLY A MONTH OLD! A 2020 VEHICLE BROKE DOWN IN 2019!!! THE DEALERSHIP IS BEING FANTASTIC AND TRYING TO SWAP THE VEHICLE OUT FOR ME BUT FORD HAS DENIED THEIR REQUEST. I FINALLY SPOKE WITH A FORD CUSTOMER SERVICE REP ([XXX]) AND SHE TOLD ME THAT THE ENGINES FOR THIS MODEL (YES ENGINES PLURAL!) ARE BEING SHIPPED AT THE END OF THE MONTH. I ASKED HER DIRECTLY IF I WAS THE ONLY ONE EXPERIENCING THIS ISSUE AND SHE FLAT OUT SAID "NO, YOU'RE NOT". I REGRET HAVING PURCHASED A NEW MODEL YEAR VEHICLE OF THIS EXPLORER AND NOW FULLY THINK THIS IS A DANGEROUS VEHICLE. I HOPE FORD SEES THIS. I THINK THEY HAVE A SERIOUS ISSUE AND SOON IT WILL COME OUT THAT THERE ARE SERIOUS PROBLEMS WITH THE 2020 EXPLORER. JUST WAIT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DEEP SLEEP MODE ACTIVATES AFTER 2 DAYS. MOST RECENT EXPERIENCE INVOLVED HAVING TO JUMP START THE CAR AFTER SETTING 3 DAYS.

VEHICLE DOESN'T MOVE FOR LONG SECONDS WHEN I SWITCH TO REVERSE.

I PURCHASED A 2020 FORD EXPLORER AT SAMES FORD IN LAREDO, TX. THE VEHICLE WAS RECEIVED 11 SEPT 2019. THE VEHICLE BROKE DOWN ON 18 SEPT 2019 IN INDIANA (MILEAGE 1896) WHILE IN MOTION ON THE HIGHWAY. THE VEHICLE WAS TOWED TO AUTO PARK FORD IN STERGIS, MICHIGAN. THE PROBLEM WAS THE TRANSMISSION OIL COOLER, WHICH I NOW KNOW IS ENDEMIC TO THIS MODEL. I WAS TOLD THE FAILURE OF THE TRANSMISSION OIL COOLER HAD ALSO CAUSED THE TRANSMISSION TO FAIL. THE TRANSMISSION & OIL COOLER WERE REPLACED AND I HAD TO DRIVE FROM NEW YORK TO MICHIGAN AT MY OWN EXPENSE TO GET THE CAR WHEN IT WAS REPAIRED AND RETURNED TO ME 4 OCT 2019. THIS VEHICLE BROKE DOWN AGAIN WHILE IN MOTION ON THE HIGHWAY WITH THE SAME PROBLEM (TRANSMISSION OIL COOLER) 5 NOV 2019 (MILEAGE APPROX..5,300) IN LAREDO, TX. AT THAT TIME, THEY TOOK THE ORIGINAL CAR BACK AND GAVE ME AN IDENTICAL, NEW 2020 FORD EXPLORER WHICH SUBSEQUENTLY BROKE DOWN WITH THE EXACT SAME TRANSMISSION OIL COOLER FAILURE.

THIS VEHICLE WAS GIVEN TO ME ON OR ABOUT 12 NOVEMBER 2019 AS A REPLACEMENT FOR A 2020 FORD EXPLORER, VIN [XXX], PURCHASED FROM SAMES FORD IN LAREDO, WHICH TWICE HAD FAILURE OF THE TRANSMISSION COOLING SYSTEM WHILE IN MOTION ON THE HIGHWAY. THIS NEW VEHICLE BROKE DOWN WHILE IN MOTION IN THE HIGHWAY WITH THE SAME PROBLEM (TRANSMISSION OIL COOLER) IN NEW BOSTON, TEXAS ON 22 NOV 2019 (MILEAGE 1021). JOHNSTON FORD IN NEW BOSTON COULD NOT IMMEDIATELY SECURE THE PARTS AS THEY WERE IN HIGH DEMAND FROM FORD, AND THE VEHICLE WAS NOT FULLY REPAIRED UNTIL 10 DECEMBER 2019. I INTEND TO SELL THIS VEHICLE AS SOON AS IT IS RETURNED TO ME AS I NO LONGER HAVE FAITH THAT THIS MODEL CAN BE RELIED ON FOR SAFE HIGHWAY PERFORMANCE. ON BOTH VEHICLES, THE TRANSMISSION OIL COOLER FAILURE OCCURRED AFTER A MINIMUM OF TWO HOURS OF CONSTANT HIGHWAY DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

BREAKS GAVE OUT WHILE BACKING OUT OF LANE. SEPARATE ISSUE PRESSED ON GAS NO RESPONSE OR DELAYED RESPONSE IN STOP AND GO TRAFFIC. ACTED LIKE IT WAS ALMOST OUT OF GAS BUT NOT. ALSO OTHER SMALL ISSUE IS LOUD HIGH WHISTLE NOISE ABOVE 70MPH.

ON A 400 MILE ROAD TRIP ON A HIGHWAY, WE STARTED FEELING EXHAUST FUMES IN THE INSIDE CABIN. FELT NAUSEA AND WATERY EYES AND HAD TO STOP COUPLE OF TIME TO GET A BREATH OF FRESH AIR. NOT SURE WHAT THE ISSUE WAS IT DISAPPEARED AFTER AN HOUR. SCARY THING IS I SEE SOME ELSE ALSO HAS REPORTED THE SAME ISSUE. COULD BE VERY HAZARDOUS HAVING EXHAUST FUMES COMING IN SIDE THE CABIN.

HAVE EXTREMELY STRONG EXHAUST FUMES COMING IN THE FRESH AIR INTAKE-MAKING ME AND MY PASSENGERS EXTREMELY SICK-NAUSEUS, REALLY BAD HEADACHES, EXTREMELY SLEEPY, ACID REFLUX AND EVEN HAVE PEOPLE ASK HALF HOUR AFTER LEAVING THE VEHICLE IF WE'VE BEEN STANDING NEXT TO AN EXHAUST PIPE!!!! ONE OF THESE TIMES, IM NOT GOING TO REALISE JUST HOW TIRED ITS MAKING ME-THAT I CRASH AND KILL MYSELF OR WORSE KILL SOMEONE ELSE OR FAMILY!! SERIOUS ISSUE ANS FORD CLAIMS......NOTHING WRONG!! [XXX]!! THIS IS A DEADLY FLAW THAT NEEDS TO BE DEALT WITH RIGHT NOW!!! WAY STRONGER WHEN IDLING, NOT AS BAD IF YOU PUT THE HVAC ON RECIRCULATE CABIN AIR-BUT EVEN THAT WONT STAY ENGAGED FOR MORE THAN 15MINUTES!! THAT IN ITSELF TELLS ME THERES A FLAW WITH THE FRESH AIR INTAKE MODE DOOR SOLENOID!!! PLEASE HELP ME AND MY FAMILY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE ENGINE SUDDENLY BEGAN TO REV VERY HIGHLY AND THE VEHICLE ATTEMPTED TO ACCELERATE FORWARD. THE DRIVER DEPRESSED THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM MOVING. THE TRANSMISSION WAS SWITCHED INTO NEUTRAL, BUT THE FAILURE CONTINUED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT RESUMED NORMAL OPERATION. THE MANUFACTURER AND LEVITOWN FORD (3195 HEMPSTEAD TPKE, LEVITOWN, NY) WERE NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *DT*JB