1FAFP45X52F2237392002 FORD MustangGT

On or about 01/28/2023 I purchased a 2002 Ford Mustang GT for a N.J. used car dealer. I was assured by the sales person that the Mustang had been thoroughly inspected and there were no mechanical problems whatsoever. Upon delivery of the Mustang, that had only 68,886 miles, I took the Mustang for a required Virginia Safety Inspection and learned that the front brakes were completely worn out and must be replaced. I had a complete front brake job done, to include: new brake pads, rotors, calipers and hoses. The front brake job cost $637.17. Mula Auto Group 117 E Main St Somerville, NJ 08876 mulaautogroup.com (908) 231-1777 - Main (908) 231-1799 - Fax On Mon, Mar 13, 2023 at 5:19 PM [XXX] wrote: Dear sir: On or about 01/28/2023, I purchased a 2002 Mustang GT from Mulaj Auto. Before I purchased the car from [XXX], he told me there were no mechanical problems whatsoever and the car had been inspected. It took almost three weeks for me to get the Mustang transported from New Jersey to Virginia. After the Mustang arrived on February 13, 2023, I was away for two weeks and did not drive the car until early March. I recently had a Virginia state safety inspection done and the Mustang barely passed inspection because of the badly worn front brakes. Both pads were worn to minimum limits, both rotors were badly grooved and the left caliper was seized. I just had the front brake work done today, for a total of $637.17. Invoice #[XXX] is attached. If I had been told the Mustang needed front brakes, I would not have bought the car. There is no doubt that Mulaj Auto should have advised me of the bad front brakes. Because Mulaj Auto failed to do so, I think you'll agree that Mulaj Auto should compensate me for the front brake job. Your assistance with this matter would be greatly appreciated. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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THE FUEL PUMP IN MY 2002 3.8L MUSTANG STOPPED WORKING. WHEN I LOWERED THE GAS TANK TO REPLACE IT, I FOUND THAT THE PLASTIC PART THE FUEL PUMP/SENDING UNIT SETS DOWN INTO IS OFFSET FROM THE HOLE AND THE FUEL PUMP/SENDING UNIT CAN NOT BE REMOVED WITHOUT BREAKING THE PART THAT IT SETS DOWN INTO. SO NOT ONLY DO I HAVE TO REPLACE THE PUMP, I HAVE TO BUY AN ENTIRE GAS TANK SINCE THAT PART COMES PRE-INSTALLED

WHILE IDLING MY CAR SUDDENLY HAD CYLINDER #3 MISFIRE AND THE SPARK PLUG BLOW OUT OF THE CYLINDER HEAD.

TEN MINUTES PRIOR TO AIR BAGS DEPLOYING I COMPLAINED TO MY TWO PASSENGERS THAT MY EYES WERE BURNING. I WAS STOPPED IN TRAFFIC, WITH MY FOOT ON BRAKE IN CENTER LANE IN CITY TRAFFIC, WHEN I HEAR A LOUD BANG AND INSTANTLY BOTH AIRBAGS ON DRIVER AND PASSENGER SIDE DEPLOYED. THE NOISE AND FORCE STARTLED ME TAKING MY FOOT OF BRAKE AND ROLLING FORWARD. THE AIR BAGS BLEW BOTH MY PASSENGER AND MY GLASSES INTO THE BACK SEAT OF CAR. THE PASSENGER BAG WAS SMOKING BADLY AND I QUICKLY PUT DOWN BOTH WINDOWS AND I PULLED OFF STREET INTO SHOPPING CENTER PARKING LOT. THE CAR IN FRONT OF ME WHOM I ROLLED INTO PULLED OVER AS WELL. WE CHECKED BOTH THE FRONT OF MY CAR AND REAR BUMPER OF HER CAR AND BECAUSE NO VISIBLE DAMAGE. I TOOK A PICTURE OF HER BUMPER AND LICENSE PLATE TO SHOW NO DAMAGE. MY PASSENGER IN FRONT SEAT WAS BRUISED FROM AIRBAG AS FOR MYSELF AND THE OTHER PASSENGER WE WERE SHAKEN BY THE EXPERIENCE.

WHILE MY DAUGHTER WAS DRIVING ON A IN TOWN ROAD SHE CAME UPON CONSTRUCTION, ALL TRAFFIC WAS STOPPED BECAUSE THE 2 LANES WERE DOWN TO 1. AS SHE WAS WAITING FOR TRAFFIC TO START MOVING HER BOOT GOT CAUGHT UNDER SEAT LEVER (THIGH HIGH BOOTS FLAP GOT CAUGHT) AND IT MADE HER FOOT SLIP FROM BRAKE, SHE THEN BUMPED INTO THE VAN IN FRONT OF HER, LESS THEN 5MPH AND BOTH WHICH THERE WAS NO PASSENGER OR ANYTHING ON HER SEAT AIRBAGS DEPLOYED DESTROYING HER COLUME. ABSOLUTELY NO FRONT END DAMAGE, NO DAMAGE TO OTHER VEHICLE, CAR STILL RUNS AND SEATBELTS STILL WORK. HAVING IT CHECKED FOR MALFUNCTIONS.

TL* THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND, AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.

I RECENTLY WAS TRAVELING ON THE INTERSTATE LATE AFTER WORK ON INTERSTATE 10 AT 60 MPH WHEN I WAS STRUCK FROM BEHIND AT A HIGH RATE OF SPEED WHICH CAUSED THE CAR TO SPIN OUT OF CONTROL , HIT A GUARD RAIL AND THROWN INTO ONTO ONCOMING TRAFFIC. AS STATED IN POLICE REPORT. BOTH FRONT AND REAR OF THE CAR SUSTAINED SEVERE DAMAGE HOWEVER NONE OF THE AIRBAGS DEPLOYED CAUSING FACIAL TRAUMA SEATBELTS FAILED, AS IT DID NOT HOLD MY 100 LB BODY IN PLACE.CAUSING INJURY. FROM BEING THROWN ALL OVER THE CAR CAUSING LOSS OF CONCIOUSNOUS. BACK DRIVER SIDE WHEEL AND HUB WAS TORN OFF FROM IMPACT AND AXLE WAS BROKE. CAR HAD 96 K MILES AND WELL MAINTAINED.AND CARED FOR. HOWEVER THIS CAR HAS FAULTY AIRBAGS, SEATBELTS, AMONG OTHER ISSUES THAT CA RESULT IN A HUMAN LIFE!

TL* THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING 35 MPH, THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE STEERING WHEEL AND DASHBOARD WERE DAMAGED DUE TO THE DEPLOYMENT. THE CONTACT TOOK THE VEHICLE TO AN AUTO REPAIR FACILITY WHERE IT WAS DIAGNOSED AS AN AIR BAG FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 115,000.

BLEW SPARK PLUG OUT.

THE ABS ELECTRONIC STABILITY CONTROL WARNING LIGHT HAS COME ON. IT CANNOT BE TURNED OFF. THERE HAS BEEN NO PROBLEM WITH BRAKING OR ANY ACCIDENT SINCE THIS OCCURRED ABOUT JUNE 2016. I WOULD LIKE TO HAVE THIS REPAIRED BY FORD, SINCE THIS COULD BE A HIGHLY DANGEROUS SITUATION.

HEADLIGHT

FORD MOTOR COMPANY DISCONTINUED THE MANUFACTURING PROCESS OF THE ANTI-LOCK PUMP UNIT (ABS PUMP) OF THEIR CLASSIC CAR FORD MUSTANG FOR THE YEARS 1999 TO 2004. IT IS A PART THAT SERVES THE CAR'S SAFETY SYSTEM BEING AN IMPORTANT ELEMENT OF THE BRAKE COMPONENTS. THIS IS AN UNWISE DECISION THAT ENDANGERS THE LIFE OF 1999-2004 MUSTANG OWNERS AND OTHERS ON THE ROAD. ACCORDING TO WWW.WIKIPEDIA.ORG A TOTAL OF 947,667 MUSTANGS WERE SOLD ON THE REFERENCE YEARS, THE MAJORITY IS STILL ON THE ROAD. IT IS UNCLEAR IF THE ABS CONTROL MODULE WAS DISCONTINUED ALSO.

WHILE IN DRIVE, WITH THE CAR STOPPED, THE CAR TRIES TO SURGE FORWARD BY ITSELF. YOU HAVE TO BE WEARY THAT YOU KEEP ADDITIONAL PRESSURE ON THE BRAKE OR THE CAR WILL BURST FORWARD.

I HAD JUST FINISHED FUELING UP MY CAR AND WHEN I GOT IN TO START IT UP I HEARD A POP AND HISSING SOUND.... WHEN I CHECKED IT HAD BLOWN ANOTHER SPARK PLUG AND COIL OUT OF CYLINDER 7.... IT BLEW ONE OUT OF CYLINDER 8 AND I HAD IT FIXED NOW CYLINDER 7 DID IT.... ITS OBVIOUSLY COMMON FOR THE 4.6 MOTOR TO DO THIS AND I DON'T FIND IT RIGHT THAT US OWNERS HAVE TO CONSTANTLY FIX THESE PROBLEMS WHEN ITS FORD'S FAULT FOR MAKING THIS MOTOR. *TR

I HAVE REPLACED DRIVER SIDE AND PASSENGER SIDE SEAT BELTS 2 TIME AND THEY NEED IT AGAIN THEY STOP RETRACTING. MY DRIVER SIDE WINDOW WILL NOT WORK IT THE SUN SHINES ON THAT SIDE OF CAR. HEADLIGHTS HAD TO BE REPLACED BECAUSE THEY WERE SO FOGGY YOU COULDN'T SEE WHEN LIGHTS WERE ON. *TR

THERE WAS A VEHICLE IN FRONT OF ME. BOTH VEHICLES WERE TRAVELING AT THE SAME SPEED. THE CAR IN FRONT OF ME ANCHORED THE BRAKES. I WAS 3 CAR LENGTH BEHIND. TH ABS FAILED AND DID NOT ALLOW THE BRAKES TO RESUME. WE HIT THE BACK END OF THE CAR IN FRONT AT 35MPH. THE PASSENGER SEATBELT BROKE ENDING MY FIANCE HEAD INTO THE WINDSHIELD. THE AIRBAGS DID NOT DEPLOY CAR WAS TOTALED AND THE TOYOTA DID NOT HAVE A SCRATCH: MYSELF AND MY GIRL ARE BOTH INJURED. I PURCHASED THIS CAR 5/14. I BELIEVE THERE MAY NOT BE AIRBAGS AND I ALSO THINK THIS CAR ESCAPED HAVING TO HAVE A SALVAGE TITLE. WE ARE UPSET TO SAY THE LEAST. AS IT IS ONE THING BUT TO PUT A CONSUMERS LIFE AT RISK IS ANOTHER. THIS IS THE SECOND CAR FROM THIS DEALER SINCE MARCH 2014 THAT WE HAD BEEN GIVEN A DEATH TRAP. *TR

SPARK PLUG BLEW OUT OF HEAD AND THERE'S A KNOCK COMING FROM THE BLOCK. *TR

MY WIFE WAS PULLING IN TO THE DRIVE WAY ON HER WAY FROM DOING SOME ERRANDS A DRIVE OF LESS THAN 5 MILES AND ITS A RURAL ROAD WHERE YOU CANT DRIVE MORE THAN 30 MILES AN HOUR WHEN SHE SMELT LIKE SOMETHING WAS BURNING. SHE CHECKED THE GAUGES AND EVERYTHING SEEMED FINE AND THEN SAW SMOKE COMING OFF THE HOOD. SHE ONLY HAD TIME TO PARK THE CAR AND GET OFF AS THE WHOLE ENGINE BAY GOT ENGULFED IN FLAMES.THE FIRE FIGHTERS ARRIVED AND WERE ABLE TO CONTROL THE FIRE FROM SPREADING BUT THE FRONT HALF OF THE CAR WAS TOTALLY DESTROYED. *TR

1 - ENGINE MAKES HORRIBLE SOUND IN COLD WEATHER. ALSO APPEARS TO BE ISSUE WITH ELECTRICAL WIRING HARNESS WHICH CAUSED A FIRE. VERY BAD GAS MILEAGE - BIG CHANGE IN DECREASED MPG. HAVE ISSUES WHEN TRYING TO FILL UP GAS TANK WHERE FUEL GUN FILLER WONT ALLOW ME TO FUEL AS THE GAS PUMP AT MOST GAS STATIONS WILL IMMEDIATELY STOP AND KICK OUT THE FUELLER GUN AND SPIT GAS OUT OF MY TANK AND SPILL ON MY CAR. THERE IS ALSO OIL ON MY SPARK PLUGS AND PORTS. 2 -POWERTRAIN - POOR STABILITY IN DRIVING AND SQUEAKY NOISES COMING FROM REAREND. I BOUGHT THIS CAR BRAND NEW AND WENT THROUGH FOUR AUTOMATIC TRANSMISSIONS, FIRST TIME AT 800 MILES ON THE ODOMETER ONLY. FORD REPLACED ALL DEFECTIVE TRANSMISSIONS WHILE CAR WAS UNDER WARRANTY. PRESENTLY I AM RE-EXPERIENCING THE SAME EXACT TRANSMISSION PROBLEMS. ALL DEFECTIVE TRANSMISSIONS HAD PROBLEMS WITH THE SECOND AND THIRD GEAR TO FINAL INOPERABILITY CAUSING THE CAR TO STOP DEAD WHILE DRIVING. IT CAUSED AN ACCIDENT. *TR

I HAVE A 2002 MUSTANG GT BULLITT THAT I BOUGHT IN JULY 2013. SO FAR I HAVE HAD TWO DIFFERENT INCIDENTS WHERE A SPARK PLUG HAS BLOWN THE HEAD. THE MOST RECENT WAS YESTERDAY 11/23/2013. ALL I WAS DOING WAS BACKING OUT OF MY DRIVEWAY AND HEARD A NOISE COME FROM THE SPARK PLUG. TODAY, I CHANGED THE SPARK PLUG AGAIN, AND SO FAR IT IS RUNNING OKAY FOR NOW. BUT A FEW WEEKS AGO, I CHANGED THE SAME SPARK PLUG, THEN IT WORKED FINE, THEN IT WENT OUT AGAIN YESTERDAY. SO, HOPEFULLY IT WON'T HAPPEN AGAIN, BUT IF IT DOES, I WON'T BE SURPRISED. *TR

THE NUMBER THREE (3) SPARK PLUG BLEW OUT. *TR

FIRST INCIDENT: I WAS APPROACHING MY MAIL BOX TO STOP AND GET MY MAIL OUT, WHILE BRAKING INSTEAD OF STOPPING THE CAR ACCELERATED AND WENT RIGHT PAST MY MAILBOX. I DROVE INTO MY STONE DRIVEWAY, THE CAR CONTINUED TO ACCELERATE RAPIDLY EVEN THOUGH I HAD STOPPED, THE TIRES WERE SPINNING SO FAST THEY MAD RUTS IN MY DRIVEWAY. EVEN SITTING THERE IN PARK, THE RPM NEEDLE WAS RACING UPWARD. NO CHECK ENGINE LIGHTS GO ON. I TURNED THE CAR OFF. NEXT DAY I WENT OUT, AND CAR WAS STILL ACCELERATING WITHOUT ME STEPPING ON THE GAS. SCARED TO DRIVE IT, I HAD IT TOWED TO A SERVICE CENTER. THEY HAD IT FOR A WEEK AND A HALF, NEVER HAPPENED FOR THEM, AND SAID UNLESS IT HAPPENS WHILE THEY HAVE IT, COULD NOT DETERMINE THE CAUSE. (ALTHOUGH THEY DID MENTION A FEW POSSIBILITIES: THROTTLE POSITION SENSOR, LEAKAGE, COMPUTER) AS I WAS TAKING MY CAR TO A FORD DEALERSHIP ON 8/9/13 FOR OTHER SERVICE, I EXPLAINED WHAT HAPPENED AND THEY SAID ALSO UNLESS THE CAR DID IT WHILE IT WAS THERE THEY WOULD NOT BE ABLE TO CHECK IT OUT. SECOND INCIDENT: WHILE DRIVING ON A HIGHWAY, PROBABLY ABOUT 55-60 MPH, THE CAR ON ITS OWN SPED UP, THE RPM NEED SEEMED STUCK AT 3, EVEN THOUGH I WAS BREAKING THE CAR WASN'T SLOWING DOWN; AND JUST LIKE THAT, PROBABLY IN 30 SECONDS, IT RECOVERED AND RAN FINE. I WROTE A LETTER ON 9/6/13 TO FORD MOTOR CO EXPLAINING WHAT IS HAPPENING AND ASKING FOR THEIR HELP IN IDENTIFYING A SOLUTION. I RECEIVED A LETTER BACK FROM FORD MOTOR CO DATED 9/16/13, THEY OFFER NO ASSISTANCE AT ALL. *JS

THE PASSENGER SEAT BELT DOES NOT COME OUT OR RETRACT. IT STUCK IN A HALF WAY OUT POSITION. IT CANNOT BE USED. IT HAS BEEN REPLACE TWICE ONLY TO GO BACK THE EXACT SAME WAY AND IS NOT SAFE TO USE. THE COST IS OVER $400.00 TO FIX IF YOU FIND THE PART. *TR

THE MOTORCRAFT FUEL FILTER ON MY 2002 FORD MUSTANG CRACKED AT THE SEAM WHERE THE INLET NIPPLE IS ATTACHED TO THE BODY OF THE FILTER. GASOLINE WAS SPRAYING OUT OF THE CRACK AND LEAKING ON THE GROUND. THE WYNN FILTER I PURCHASED TO REPLACE IT WITH USES A ONE PIECE FILTER BODY WHICH IS MUCH SAFER. HAS ANYONE ELSE REPORTED THE FILTERS BREAKING AND LEAKING? *TR

PASSENGER SIDE SEAT BELT HAS ALWAYS BEEN SLOW TO RETRACT. NOW IT WILL NOT RELEASE AT ALL. DEALER REFUSES TO FIX OR REPLACE AS A DEFECT. WILL CHARGE OVER $500 TO FIX. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT, HAS BEEN TAKEN CARE OF, AND HAS NOT BEEN ABUSED AS THE CAR HAS LESS THAN 83K MILES. I THOUGHT SEAT BELTS WERE GUARANTEED FOR THE LIFE A VEHICLE! *TR

WHILE DRIVING AT 45 MPH THE HOOD SEPARATED AND FLEW OVER THE TOP OF THE CAR. INTO TRAFFIC ALMOST CAUSING A ACCIDENT. THE TOP PANEL FLEW OFF WHILE THE HOOD REMAINED LATCHED TO THE CAR. *TR

WE WERE GOING AROUND A CURVE ABOUT 45 MPH AND HEARD A POP LIKE SOMETHING HARD BROKE. DID NOT KNOW WHAT IT WAS AT THE TIME. WENT TO THE SHOP UP THE ROAD AND PULLED OVER THE PIT AND LOOK UNDER THE CAR, AFTER 10 OR 15 MIN SEEN WHAT LOOKED LIKE A CRACK ON THE BACK OF ONE OF THE FIVE SPOKES ON THE REAR RIM A BUDDY OF OURS SAID COME UP HERE AND LOOK ITS BROKE I COULD PULL FISHING LINE THROUGH IT, WENT UP AND TALKED ABOUT IT. JUST DON'T WANT ANYONE TO GET KILLED IF IT HAPPENS AT THE WRONG TIME. NO MARKS OR ANY REASON IT SHOULD HAVE BROKE. DO I NEED TO LET ANYONE LOOK AT THIS TO SEE IF THERE IS A PROBLEM WITH THEM. THANKS SURPRISED. *TR

TL* THE CONTACT OWNS A 2002 FORD MUSTANG. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT RETRACTOR WAS JAMMED. THE SEAT BELT WOULD NOT MOVE AND THE CONTACT FELT THAT IT WAS A SAFETY ISSUE THAT THE MANUFACTURER SHOULD REPAIR. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO KNOWN SIMILAR FAILURES. THE FAILURE MILEAGE WAS 50,000.

THIS IS REGARDING THE INTAKE MANIFOLD ON FORD V8 ENGINES. MY INTAKE MANIFOLD ON MY 2002 FORD MUSTANG V8 CRACKED AND CAUSED ME TO REPLACE THE ENTIRE INTAKE MANIFOLD. WHEN THIS HAPPENED, IT LEAKED COOLANT RAPIDLY. THERE WAS A CLASS ACTION SUIT FILED (IN WHICH FORD WAS HELD LIABLE) IN THE PAST YEARS AND I WAS NEVER NOTIFIED OF THIS LAWSUIT REGARDING THIS ISSUE. FORD HAS SINCE STATED THAT THEY WILL NOT HONOR ANY REPAIRS AFTER MARCH 2006. HOWEVER, THIS IS STILL AN ISSUE AND NEEDS TO BE LOOKED INTO FURTHER. MY MUSTANG ONLY HAS 89K MILES AND THE MANIFOLD CRACKED WITHOUT WARNING, CAUSING A MAJOR REPAIR BILL OF $1,231. FORD SHOULD BE HELD ACCOUNTABLE FOR ANY/ALL REPAIR COSTS FOR AN EXTENDED PERIOD OF TIME REGARDING THIS WEAK ENGINEERING. *TR

REAR PASSENGER SEATBELT DOES NOT RETRACT; UNUSABLE. *TR

THE FOURTH SPARK PLUG ON MY 2002 FORD MUSTANG GT 4.6L VEHICLE BLEW OUT. THIS RESULTED HEAVY LOSS OF POWER, SHAKING, AND MORE IMPORTANTLY FUEL FUMES TO COME OUT. THE INCIDENT OCCURRED ON AN INTERSTATE AT HIGH-SPEED AND I WAS VERY FORTUNATE TO SAFELY MAKE IT OVER TO THE EMERGENCY LANE. THE COST TO REPAIR THE DAMAGE TO THE CAR IS ESTIMATED AT $2500. THIS IS A VERY COMMON SAFETY ISSUE WITH THE FORD 8-CYLINDER ENGINES FOR WHAT I GATHERED THROUGH INDEPENDENT RESEARCH AFTER THE INCIDENT. THE THREADS ARE TOO THIN AROUND THE SPARK PLUG AND THE HEAT CAUSES THEM TO BLEW OUT - LITERALLY. *TR

LESS THEN 2WEEKS AFTER PURCHASE A CHUNK OF THE TREAD CAME OFF THE TIRE . THE TIRE DID NOT GO FLAT BUT MAINTAINED 35 PSI. *TR

WE HAVE HAD A 2002 FORD MUSTANG FOR ONE YEAR. THE PASSENGER SEAT BELT WILL NOT FUNCTION PROPERLY. IT WILL NOT COME OUT ALL THE WAY MAKING IT USELESS. I HAD THE DEALERSHIP LOOK AT IT. IT WAS FIXED FOR APPROXIMATELY A WEEK. IT IS NOW UNUSABLE AGAIN. FROM MY SEARCH ON THIS ISSUE THERE SEEMS TO BE A LOT OF COMPLAINTS ABOUT IT. WHY SHOULD I PAY FOR A NEW ASSEMBLY FOR SOMETHING THAT OCCURS FREQUENTLY WITH SIMILAR CARS AND IS NOT BEING TAKEN CARE OF BY FORD. *TR

TL*THE CONTACT OWNS A 2002 FORD MUSTANG. THE CONTACT STATED THAT THE INTAKE MANIFOLD LEAKED COOLANT WHILE TRAVELING 30 MPH. THE CONTACT BELIEVED THAT THE LEAK COULD CAUSE AN ENGINE MALFUNCTION AND MAYBE A FIRE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. ALSO, THE SPARK PLUGS SEPARATED FROM THE CYLINDER HEAD WHILE THE CONTACT WAS DRIVING. THE VEHICLE WAS BEING REPAIRED AT A LOCAL REPAIR SHOP IN REFERENCE TO THE SPARK PLUGS. THE FAILURE MILEAGE WAS 108,000.

TL* THE CONTACT OWNS A 2002 FORD MUSTANG WITH FEDERAL SUPER STEELE TIRES, LINE SIZE 245/45 R17. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND REAR PASSENGER SIDE TIRES SPLIT ALONG THE SIDEWALL. WITHIN 4,000 MILES THE SAME FAILURE OCCURRED ON THE FRONT PASSENGER AND REAR DRIVER SIDE TIRES. THE MANUFACTURER REPLACED THE TIRES EVERY TIME THE FAILURE OCCURRED YET THE CONTACT STATED THAT THE TIRES WERE REPLACED WITH DEFECTIVE TIRES. THE CONTACT WAS CONCERNED BECAUSE THE TIRES FAILED AT LESS THEN 20,000 MILES. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 64,000.

2002 FORD WINDSTAR REAR AXLE PROBLEM WE WERE DRIVING ON 78E AND WERE APPROXIMATELY 30 MINUTES BEFORE ALLENTOWN. ALL OF A SUDDEN WE HEARD A CRACK, SMELLED SMOKE, AND HEARD METAL SCRAPING. THE CAR STARTED FISHTAILING AND MY HUSBAND VIRTUALLY HAD NO CONTROL OF THE CAR AS THE WINDSTAR REPEATEDLY CROSSED 2 LANES AND ALMOST HIT THE MIDDLE BARRIER AND THEN FISHTAILED TOWARD THE OTHER SIDE. LUCKILY THERE WERE NO CARS OR TRUCKS IN FRONT OR IN BACK OF US AND WE WERE AT A SLIGHT UPHILL. FINALLY, MY HUSBAND WAS ABLE TO GAIN CONTROL OF THE VAN AND PULL OVER TO THE SMALL SHOULDER WHICH WAS BARELY BIG ENOUGH TO FIT THE VAN. WE CALLED 911 AND AAA. WHILE WE WAITED ON THE SIDE, WE FEARED THAT WE COULD GET HIT IN THE EVENT THAT A TRUCK OR CAR SWERVED TO THE SIDE. WE WERE SHOCKED TO FIND OUT THAT THE REAR AXLE WAS CRACKED AND THE REAR TIRES WERE CAVED IN. MY AUTO DEALER GILBOY IN WHITEHALL OFFERED TO TOW AND REPAIR THE PROBLEM, BUT ONLY AT MY EXPENSE. FORD EXPLAINED TO ME THAT THERE WAS NO COVERAGE FOR THIS SITUATION BECAUSE THE VEHICLE IS OUTSIDE OF WARRANTY AND THERE CURRENTLY IS NO RECALL FOR THIS PROBLEM. BOTH GILBOY AND FORD TOLD ME THEY WERE NOT AWARE OF THIS PROBLEM WITH THE REAR AXLE. I HAD 3 CHILDREN IN THE CAR, 2 OF WHICH WERE MY OWN. THIS WAS THE SCARIEST MOMENT OF MY LIFE AS I FEARED WHAT POTENTIALLY COULD HAPPEN. LUCKILY, SOMEONE FROM ABOVE WAS LOOKING AFTER US BUT I FEAR THE NEXT FORD WINDSTAR OWNER MAY NOT BE SO LUCKY. PLEASE DO NOT WAIT FOR SOMEONE TO GET KILLED BEFORE TAKING ACTION. PLEASE HAVE THE PROBLEM CORRECTED AS SOON AS POSSIBLE AND ALERT ALL FORD WINDSTAR OWNER OF THE SERIOUS POTENTIAL RISK. *TR

TL*THE CONTACT OWNS A 2002 FORD MUSTANG GT. WHILE DRIVING AT 62 MPH, THE CONTACT LOST CONTROL WHEN TRYING TO AVOID A DEER ON THE ROAD. THE VEHICLE THEN FLIPPED OVER WHEN THE SEAT BELTS BROKE FROM THE LATCH. THE VEHICLE WAS TOTALED AND THE CONTACT SUSTAINED INTERNAL BLEEDING, TORN LIGAMENTS TO THE SHOULDER AND ARMS AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE HAD NOT BEEN INSPECTED WHEN THE COMPLAINT WAS FILED. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 122,000.

I HAVE GOODYEAR EAGLE LS TIRES ON MY 2002 FORD MUSTANG THAT KEEP BLOWING OUT ON THE INSIDE AND SHREDDING THE TIRE. IN 3 YEARS I HAVE PURCHASED 4 TIRES AND HAD ANOTHER BLOWOUT LAST NIGHT THAT SHREDS THE INSIDE OF THE TIRE. I HAD JUST HAD THIS TIRE CHECKED ON THE 8TH OF APRIL AND THE TIRE WAS FINE. *TR

I OWN A 2002 FORD MUSTANG GT WITH A 2-VALVE 4.6L ENGINE WITH ONLY 46K MILES. AROUND 1 APR 10 I STARTED HEARING A DISTINCT TICKING NOISE FROM THE ENGINE. NOT BEING THAT MECHANICALLY INCLINED, I ASSUMED SOME LIFTERS NEEDED ADJUSTING; SO, I BRUSHED THE NOISE OFF. ON 10 APR 10 I WAS DRIVING ON THE INTERSTATE WHEN I HEARD A LOUD BANG AND THEN SOUNDS THAT PATTED LIKE A HARLEY RUNNING OUT OF GAS. MY CHECK ENGINE LIGHT FLASHED SEVERAL TIMES. FORTUNATELY, I WAS ONLY 2 MILES FROM HOME; SO, I SPUTTERED THE REST OF THE WAY. AS I HAVE A DIAGNOSTIC TOOL, I CHECKED THE CODE AND IT READ THE #3 CYLINDER WAS MISS FIRING. I CALLED MY MECHANIC AND HE TOLD ME TO CHANGE THE SPARK PLUGS. ONCE I FIGURED OUT HOW TO GET ALL THAT DONE, I REMOVED THE COIL FROM THE CYLINDER AND IT WAS SHREDDED WITH THE COIL DANGLING. I EXTRACTED THE SPARK PLUG WITH NO RESISTANCE BECAUSE IT WAS JUST SITTING IN THE HOLE. TO MY SURPRISE, IT WAS THE ORIGINAL SPARK PLUG THAT CAME WITH THE CAR. I TRIED TO PUT IN A NEW SPARK PLUG, BUT IT WOULD NOT TIGHTENED AT ALL. I ATTEMPTED SEVERAL TIMES AND EVEN TRIED TO MAKE IT CROSS-THREAD, BUT IT WOULD NOT TAKE. WHEN I TOOK A GOOD LOOK AT THE SPARK PLUG, I SAW WHERE THE BOTTOM THREE THREADS WERE SMASHED FLAT AND THE METAL THAT YOU GAP WAS MASHED AGAINST THE ELECTRIC DIODE. I CALLED BOB MOORE FORD IN OKC AND THE SERVICE WRITER, GERRY, TOLD ME THERE WERE NO RECALLS FOR THAT EVENT. I ASKED HIM WHAT COULD HAVE CAUSED IT AND HE RESPONDED IMPROPERLY TORQUED SPARK PLUGS. WHEN I TOLD HIM IT WAS THE FACTORY PLUG, HE SAID THEN HOT RODDING MUST HAVE CAUSED IT. I TOLD HIM ITS MY WIFE'S CAR AND THE CAR DOESN'T TAKE ANY ABUSE. I ASKED HOW MUCH BOB MOORE CHARGES TO DO A HELICOIL AND HE SAID $500. I LET HIM GO. I ENDED UP TAKING IT TO A MECHANIC SHOP AND GETTING THE CYLINDER RE-THREAD FOR WHOLE LOT LESS AND WHOLE LOT BETTER ATTITUDE. HOPEFULLY, IT HOLDS. *TR

TL*THE CONTACT OWNS A 2002 FORD MUSTANG. HE STATED THAT SINCE THE DATE OF PURCHASED HE NOTICED THAT THE SEAT BELT RETRACTORS WERE DEFECTIVE. HE HAS NOT TAKEN THE VEHICLE TO THE DEALER. HE WILL NOT HAVE THE FAILURE REPAIRED, HE WILL SELL OR TRADE IN THE VEHICLE. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 7400. UPDATED 5/17/2010 * CN UPDATED 06/17/10*JB

2002 MUSTANG SEATBELTS DO NOT FUNCTION PROPERLY, WILL NOT RETRACT, AND CAN NOT PULL OUT. THAT MEANS THAT IT CAN NOT BE USED. I HAVE TALKED TO MAY PEOPLE THAT HAVE TOLD ME THIS IS A COMMON PROBLEM WITH THE MUSTANG. ANY INFO WOULD BE HELPFUL. *TR

-----ORIGINAL MESSAGE----- SENT: 4/20/2009 10:39:26 PM SUBJECT: VEHICLE SERVICE ISSUES FORD MOTOR COMPANY MAIN TOPIC: VEHICLE SERVICE ISSUES EMAIL QUESTIONS: DEAR SIR OR MADAM, I AM WRITING TO FORD BECAUSE I HAVE A COMPLAINT ABOUT THE SAFETY OF MY 2002 FORD MUSTANG GT. MY FORD MUSTANG'S SEATBELTS DO NOT AND HAVE NOT WORKED PROPERLY SINCE I HAVE OWNED THE CAR; THEY WILL NOT RETRACT PROPERLY AND HANG UP, I AM CONSTANTLY HAVING MESS WITH THEM SO THEY CAN BE USED. I HAVE OWNED FOUR OTHER MUSTANGS (FOX AND SN95 CARS) AND THREE HAD SIMILAR PROBLEMS, I ALSO HAVE A FRIEND WITH A 2001 MUSTANG COBRA WHICH ALSO HAS DEFECTIVE SEATBELTS. I PURCHASED MY CAR SEVERAL YEARS AGO AND IT ONLY HAD 36,000 MILES ON IT, THE CAR HAD BEEN GARAGE KEPT AND BABIED AS I HAVE DONE ALSO. MY CAR CURRENTLY HAS 70,000 MILES ON IT. I BELIEVE THE FAULTY SEATBELTS IN MY MUSTANG AND MY FRIEND'S COBRA COULD CAUSE SERIOUS INJURY OR DEATH TO AN OCCUPANT IF INVOLVED IN A COLLISION. THIS PROBLEM IS OFTEN MENTIONED ON FORD MUSTANG FORUMS AND I HAVE QUESTIONED MY DEALER WHERE MY CAR IS REGULARLY SERVICE (MATHEWS FORD, IN NEWARK, OHIO). THIS PAST WINTER WHILE DRIVING THE CAR I HAD A DEER RUN OUT IN FRONT OF ME, I PUSHED THE BRAKES TO THE FLOOR WHICH CAUSED MY GIRLFRIEND TO ALMOST HIT THE DASH BECAUSE HER SEATBELT DID NOT OPERATE PROPERLY. I AM ASKING THAT THE FORD MOTOR COMPANY REPLACE THIS SERIOUS SAFETY ISSUE IN MY FORD MUSTANG, BOTH SEATBELTS ARE FAULTY WITH THE PASSENGER BELT BEING THE WORSE. I HAVE OWNED MANY CARS IN MY LIFE AND NEVER HAD FAULTY BELTS LIKE FORD MUSTANGS SEEM TO HAVE. I BELIEVE A REPUTABLE MANUFACTURE LIKE FORD MOTOR COMPANY SHOULD REMEDY THE SITUATION AND NOT ALLOW MYSELF OR MY PASSENGERS TO RISK BODILY INJURY OR DEATH BECAUSE OF A MALFUNCTION ON MY SEATBELTS. PLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS. *TR

SPARK PLUGS EJECTING OUT OF CYLINDER HEAD ON MY 2002 FORD MUSTANG GT. HAD ONE BLOW OUT 1 YEAR AGO AND NOW ANOTHER ON THE OTHER HEAD. USED HELI-COIL KIT TO REPAIR THE FIRST ONE ON THE DRIVERS SIDE HEAD. JUST THIS PAST OCTOBER IN 2009 THE SPARK PLUG BLEW OUT AGAIN. GOT NEW HEAD INSTALLED IN JANUARY 2010. A WEEK LATER , JUST TODAY, ANOTHER SPARK PLUG BLEW OUT ON PASSENGER SIDE HEAD. *TR

ON MY 2002 FORD MUSTANG V6 THE AC CONDENSATION DRIPS TO MY MANIFOLD AND KEEPS CRACKING THE WELD. I HAVE TO GET IT REWELDED EVERY SIX MONTHS. THE GUY AT THE SHOP TELLS ME HE GETS AT LEAST 10 A MONTH WITH THE SAME PROBLEM. *TR

THE ABS LIGHT ALWAYS GOES ON AFTER 15-29 MILES OF DRIVING, WHICH WAS VERIFIED BY GOODYEAR DEALER. THEY RECOMMENDED ME TO GO TO THE FORD DEALER BECAUSE THEY DON'T HAVE NECESSARY EQUIPMENT TO DIAGNOSE THE PROBLEM. SO I CAME TO THE QUICK LANE AT 11200 JAMES SWART CIRCLE, FAIRFAX, VA. THEY CALLED ME BACK IN 2 HOURS AND SAID THAT EVERYTHING IS FINE WITH MY CAR AND COMPLETELY IGNORED A WRITTEN STATEMENT FROM GOODYEAR THAT THE ABS LIGHT CAME ON AFTER 12 MILES OF DRIVING. THEN THEY TOLD ME THAT THEY WILL KEEP CHECKING, 2 DAYS PAST, NOBODY BOTHERED TO CALL ME. I THINK IT'S A NICE DENIAL STRATEGY: THEY FAIL TO DETECT WHAT IS WRONG AND THEREFORE THEY ARE NOT RESPONSIBLE FOR A PROBLEM AND DON'T HAVE TO FIX IT. OBVIOUSLY IT'S NOT CONCERN OF THEIRS THAT MY MUSTANG OR EVERY MUSTANG I'VE DRIVEN ENGAGES TRACTION CONTROL EVERY TIME I HAVE TO TURN UP TO A LITTLE HILL ON A WET ROAD.... I DON'T EVEN HAVE TO MENTION SLIPPERY CONDITIONS DURING WINTER SEASON. THAT'S WHY I ALWAYS APPRECIATED THIS FEATURE, BUT NOW IT'S TURNING ITSELF OFF AND WON'T COME BACK ON UNTIL THE ENGINE IS OFF FOR A WHILE. I'VE READ MULTIPLE PEOPLE COMPLAINING ABOUT THIS, BUT FORD CONVENIENTLY DOESN'T CARE ABOUT ANY OF THIS... THIS IS YOUR CAR AND YOU ARE STUCK WITH IT... I TAKE IT AS FORD MOTOR COMPANY COMPLETE FAILURE TO PROVIDE DRIVERS' SAFETY. DO I HAVE TO WAIT FOR AN INCIDENT TO HAPPEN OR SOME PREVENTIVE MEASURES CAN BE TAKEN? *TR

PASSENGER SEAT BELT NOT WORKING PROPERLY. THE SEAT BELT DOES NOT TIGHTEN UP WHEN BUCKLED OR RETRACT. SECOND PROBLEM. GASOLINE TANK HAS A BROKEN GASKET/SEAL THAT GOES FROM THE FILLER NECK TO THE GAS TANK. GAS TANK IS LEAKING GAS WHILE PARKED OR DRIVING. *TR

SEATBELT RETRACTORS DO NOT RETRACT OR RELEASE SAFETY BELTS. BELTS CONSTANTLY BECOME TWISTED AND WILL NOT RETRACT PROPERLY; OR THEY GET JAMMED AND WILL NOT RELEASE SO IT CAN BE BUCKLED. *TR

WAS PULLED OVER BY POLICE WHEN ACCELERATOR STUCK, HE THOUGHT I WAS LYING SO I CONTACTED D.A. AND TICKET REDUCED TO BAD MUFFLER....RIGHT! TOOK AUTO TO DEALERSHIP AND WERE UNABLE TO DUPLICATE PROBLEM. CAR ALSO SHAKES BADLY AT SPEEDS ABOVE 45MPH, ALL THE TIME. PRIVATE GARAGE STATED PROBLEM NOT WITH SUSPENSION. *TR

ABS AND BRAKE LIGHTS HAS CONTINUED TO BE ON AND CRUISE CONTROL HAS STOPPED WORKING. *TR

I HAVE A 2002 FORD MUSTANG GT THAT I BOUGHT NEW. I WAS DRIVING TO WORK ON 2/16/09 & I HEARD A LOUD SOUND LIKE SOMEONE HAD HIT UNDERNEATH MY HOOD WITH A HAMMER SO I IMMEDIATELY PULLED OVER & TURNED THE CAR OFF. I SMELT A SMOKE / BURNING SMELL & WHEN THE HOOD WAS RAISED THERE WAS NO FIRE. IT WAS 31 DEGREES & I HAD NO CELL PHONE SERVICE SO NEEDLESS TO SAY WAS I LATE FOR BUT I WAS STRANDED. I WAS THERE FOR 45 - 50 MINUTES BEFORE I WAS ABLE TO INTOUCH WITH SOMEONE. IT COST 75.00 TO HAVE IT TOWED TO A FORD DEALERSHIP & THEY ARE SAYING IT BLEW A SPARK PLUG THROUGH THE COIL & CRACKED THE VERY FRONT PULLEY. THEY HAVE NOT SAID WHETHER IT HAS PUT A DENT IN THE HOOD / FENDER. THEY WILL CALL ON 2/17/09 WITH THE FINAL ESTIMATE & REPORT. THE SERVICE DEPT SAID THAT IF IT HAS MESSED UP ANY HEADS THEN I WILL BE LOOKING AT 1500.00 EACH HEAD.... THERE IS ENOUGH OF PEOPLE THAT THIS HAS HAPPEN TO. NOT ONLY IS THIS AGGRAVATING BECAUSE OF THERE NEGLECT TO PRODUCE A VEHICLE THAT IS SAFE. BUT THIS CAN HARM WHOM EVER IS THE VEHICLE @ THIS TIME. MY VEHICLE COULD NOT BE MOVED ANY FURTHER BECAUSE OF THIS IT HAD TO BE TOWED. I FEEL THAT FORD MOTOR COMPANY IS RESPONSIBLE FOR THIS PROBLEM THAT IS HAPPENING TO ALOT OF US RIGHT NOW BECAUSE OF THERE NEGLECT. I WOULD LIKE TO KNOW IF THERE IS A NEW / ANY PETITION TO SIGN. ALSO IS THERE ANY RIGHT THAT I HAVE TO PROCEED WITH THIS IN THE FORM OF A PETITION OR LAWSUIT & IS THERE ANYTHING THAT I NEED TO DO TO BE ABLE TO DO WHICH EVER I CHOOSE? *TR

I WENT TO DRIVE MY CAR FRIDAY MORNING AND HEARD A SQUEAKING NOISE I TOOK IT TO THE SHOP AND HAD 3 PULLEYS REPLACED ON IT AND IT WAS STILL SQUEAKING THEY REPLACED THE WATER PUMP STILL SQUEAKING I HAD 3 MECHANICS CHECK THE CAR AND THEY TOLD ME WITH THE MILES THAT WAS ON MY CAR I SHOULD NOT BE HAVING PROBLEMS COMING FROM MY CRANKSHAFT I DON'T EVEN HAVE 100,000 MILES ON THE CAR YET. *TR

DRIVING ON HIGHWAY, RAINING, CRUISE CONTROL ON, LOST CONTROL OF VEHICLE, HIT TREE HEAD ON. AIRBAGS DID NOT DEPLOY. *TR

THE HEAD LIGHT LENSES ON MY 2002 GT MUSTANG HAS FADED SO BAD ITS AFFECTING THE LIGHTING YOU CAN BARELY SEE AT NIGHT IT MAKES THE LIGHTS REALLY DIM, LIKE SHINING A LIGHT THROUGH PAPER KIND OF AN IDEA. THIS IS SOMETHING THAT NEEDS LOOKED INTO, THERE ARE SEVERAL MODELS THIS IS AFFECTING. AND I THINK FORD NEEDS TO REPLACE THESE AT THEIR EXPENSE, THERE NEEDS TO BE A RECALL TO DEAL WITH THIS. IT ONLY GET WORSE AS TIME GOES BY, MINE HAVE KEPT GETTING MORE FADED AS TIME GOES BY AND ITS ON THE INSIDE OF THE LENSES SO IT HAS TO BE A PROBLEM IN THEIR PLASTIC THEY MAKE THEM FROM. PLEASE INVESTIGATE THIS AS ITS A VERY IMPORTANT SAFETY ISSUE. *TR

I HAVE SEVERAL ISSUES, BOTH BACK DOOR WINDOWS HAVE FALLEN OFF TRACK AND WON'T STAY UP. THIS HAPPENED IN SEPTEMBER OF 07 AND A FEW MONTHS LATER THE SECOND REAR WINDOW DID THE SAME. I HAVE TO USE CLEAR PACKAGING TAPE TO HOLD THEM UP. THE KEY TO THE IGNITION WILL NOT TURN UNLESS I USE SOMETHING WITH A HARD END AND TAP IT SEVERAL TIMES. WHEN THE IGNITION PROBLEM FIRST HAPPENED IN SEPTEMBER OF 2006 I CALLED FORD ROAD SIDE SERVICE AND THEY RECOMMENDED TAPPING THE KEY SEVERAL TIMES AND SAID THEY HAD A GROWING COMPLAINT OF THIS. MY TRUNK LOCK LATCH OFTEN GETS STUCK TOO. JAN OF 2003 THE RADIO SHORTS IN AND OUT, I NEVER KNOW IF IT'S GOING TO STAY ON. LASTLY THE PASSENGER REAR DOOR LOOK DOESN'T LATCH, I THINK THIS HAPPENED IN LATE 2003 OR EARLY 2004. *TR

I WAS IN A HEAD ON COLLUSION AT ABOUT 65 MILES PER HOUR, MY CAR WAS TOTALED AND THE AIRBAGS DID NOT DEPLOY. *TR

2002 FORD MUSTANG GT (4.6L V8) BLEW OUT # 2 SPARK PLUG AFTER 80,000 MILES. THE DEALERSHIP PUT IN A HELICOIL TO REPLACE THE STRIPPED THREADS CAUSED FROM THE BLOW OUT AND REPLACED THE OTHER SPARK PLUGS AND BOOTS. I WAS TOLD THAT FORD DOES NOT WARRANT THE HELICOIL REPAIR AND THE ONLY WAY TO GET A REPAIR THAT FORD WOULD BACK WOULD BE TO REPLACE THE HEAD. REPLACING THE HEAD WAS A RIDICULOUSLY EXPENSIVE OPTION. AFTER RESEARCHING THE PROBLEM, I FOUND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS PROBLEM. THE FACT THAT THIS PROBLEM HAS BEEN KNOWN TO CAUSE A FIRE AND BURN A VEHICLE TO THE AXELS IN 12 MIN AND NO ONE HAS DONE ANYTHING ABOUT IT IS ABSURD. FORD NEEDS TO RECALL AND REPLACE THE HEADS WITH NO COST TO THE CONSUMER. *TR

ON MARCH 21, 2007, MY MUSTANG CAUGHT FIRE IN THE DRIVEWAY OF MY MOTHER'S HOME IN NEW BRIGHTEN, PA 15066 WHERE I THEN LIVED. IT WAS PARKED AT ABOUT 7PM AFTER DRIVING INTO NEW BRIGHTEN AND BACK, ABOUT 5 MILES EACH WAY. AT ABOUT 2AM THAT NIGHT WE WERE AWAKENED BY THE CAR HORN AND THE GLOW OF THE CAR ENGULFED IN FLAMES. A FIRE INSPECTION RESULT WAS UNDETERMINED. *TR

1) I NOTICED THAT MY RPMS WERE NOT RETURNING TO NORMAL AND MY VEHICLE WAS UNABLE TO STOP COMPLETELY. 2) I OWN A 2002 FORD EXPLORER XLS 4X4 WITH THE SOHC 4.0 LITER ENGINE. THE THROTTLE CABLE STUCK IN THE OPEN POSITION CAUSING THE ENGINE TO SURGE UNCONTROLLABLY AT APPROXIMATELY 5000 RPMS. I HAD TO TURN OFF MY IGNITION TO AVOID CRASHING THE VEHICLE INTO NEARBY TRAFFIC. OTA HAS RECEIVED REPORTS OF THIS PROBLEM, NHTSA ACTION NUMBER: PE05037, BUT CLOSED THE CASE ON NOVEMBER 2, 2005. THIS IS A SERIOUS DEFECT THAT COULD HAVE RESULTED IN A SERIOUS CRASH. I BELIEVE THAT OTA SHOULD ISSUE A RECALL FOR THIS PROBLEM AS IT DID FOR CAMPAIGN #03V280000. 3) I WILL BE CONTACTING FORD TOMORROW TO RESOLVE THIS PROBLEM. MY VEHICLE IS CURRENTLY NOT SAFE TO DRIVE. *TR

I PUT MY KEY IN, TURNED IT ON AND WENT TO SHIFT IN TO DRIVE AND THE SHIFTER CAME RIGHT OUT OF THE STEERING COLUMN. THE VEHICLE WAS IN BETWEEN GEARS.*CN

WHILE DRIVING MY 2002 FORD TAURUS I EXPERIENCED THE FAILURE OF BOTH FRONT COIL SPRINGS WHICH CUT OPEN LIKE A CAN OPENER ONE FRONT TIRES AND DAMAGED THE OTHER. I HAD TO HAVE BOTH TIRES AND SPRINGS REPLACED. IF I WAS TRAVELING MORE THAN 15 MPH I FEAR I WOULD NOT BE HERE TODAY.*CN

2002 EXPLORER XLT PURCHASED 1/03 WITH 37,995 MILES. NOW ONLY 39,996 I AM DISABLED AND DON'T DRIVE MUCH. HAD VEHICLE IN DUE TO WARRANTY OVER 11/26/07 TO CHECK THINGS OVER. WHEN I PICKED UP CAR AIR BAG WARNING LIGHT FLASHING. THOUGH IT WAS DUE TO THEIR WORK BECAUSE IT STOPPED. NEXT TIME USED VEHICLE LIGHT FLASHING THEN STAYED ON PERMANENTLY. TOOK TO DEALERSHIP AND THEY CLAIM IT THROWS A CODE #B2292, THEY ALSO SAID A BULLETIN OUT FROM FORD ON THIS #TSB03-11-03 ISSUED TO ALL MECHANICS - THAT THE PRETENSIONER SAFETY HARNESS BOTH NEED TO BE REPLACED (DEFECT). I ADVISED THEM I WILL DISPUTE THIS DUE TO THE FACT THEY ALSO STATED FORD MAY BE DOING A RECALL. I CLAIM VEHICLE FINE TILL THEY WORKED ON IT. PART COMES IN TOMORROW, THEY SAY IT SHOULD BE READY IN A FEW HOURS, AND COST IS AROUND $295.. PLUS TAXES. ALSO HAD TO HAVE A REBUILT TRANY DONE LAST YR. ON THE AIR BAG LIGHT - I READ ALL THESE COMPLAINTS AND I AM SHOCKED THAT FORD HAS NOT ISSUED A RECALL. THIS IS NUTS. WHAT IS SCARY IS ALL THE FIRE REPORTS. *TR

ALL FOUR WHEELS BEARINGS ON A 2002 FORD EXPLORER WITH ONLY 70,000 MILES HAD TO BE REPLACED. ONE INCIDENT INCLUDED A WHEEL FALLING OFF DUE TO THE FAILURE OF THESE BEARINGS. *TR

VEHICLE PARKED IN PARKING LOT AT 9:30P.M. SHERIFF WOKE US UP 2:00 A.M. BANGING ON WINDOWS STATING SUV WAS ON FIRE. 3 OTHER VEHICLES WERE DAMAGED BECAUSE OF FIRE. I AM BLESSED MYSELF AND MY CHILDREN WERE NOT IN SUV AT THAT TIME. ALSO DAMAGED PARKING AREA. *TR

VEHICLE TRANSMISSION FAILED AT 75,000- WE HAD TAKEN THE VEHICLE IN 2 SEPARATE OCCASIONS THE FIRST YEAR OF OWNERSHIP CONCERNING THE TRANSMISSION BUT WAS ADVISED NOTHING WRONG. *TR

THE FIBERGLASS PIECE ON THE HATCHBACK OF THE VEHICLE IS CONSTANTLY CRACKING AND FALLING OFF WHILE THE VEHICLE IS MOVING. THIS IS A ROAD AND SAFETY HAZARD, AS MY PIECE CAME OFF WHILE DRIVING 55MPH. I AM CONTINUOUSLY SEEING OTHER EXPLORERS OF THE SAME MODEL AND YEAR THAT HAVE THE SAME ISSUE. FORD NEEDS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PRODUCT AND CONDUCT A RECALL. FURTHERMORE, THIS FAULTY PIECE IS OFFERED AT A FORD DEALERSHIP FOR REPLACEMENT AT OVER $300! *TR

TL*THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING AT AN UNKNOWN SPEED, THE SPEEDOMETER DISPLAYED THE INCORRECT SPEED. WHEN DRIVING AT A RELATIVELY SLOW SPEED, THE SPEEDOMETER WOULD DISPLAY A RAPID SPEED. HE TOOK HIS VEHICLE TO THE DEALER AND THEY STATED THAT HE NEEDED TO REPLACE THE INSTRUMENT PANEL CLUSTER. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 83,000.

BEGINNING OF 2006, I PURCHASED MY USED 2002 FORD EXPLORER. AROUND 70,000 MILES, ABOUT 9 MONTHS LATER, THE ROARING NOISE IN THE REAR WAS UNBEARABLE. I PUT ALL NEW TIRES,I PUT ALL NEW BRAKES THINKING THIS WAS CAUSING THE NOISE. FINALLY I WENT ONLINE TO FIND THE MANY, MANY COMPLAINTS ABOUT THE REAR END NOISE. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THERE WAS NO RECALLS, EVEN THOUGH THERE ARE MANY COMPLAINTS ON THIS ISSUE, BECAUSE IT IS NOT CONSIDERED A SAFETY ISSUE. THEY SUGGESTED I HAVE IT DIAGNOSED AT A FORD DEALERSHIP. ON 10/20/07, I HAD THIS DIAGNOSIS DONE, AND WAS TOLD IT WAS THE REAR AXLE DIFFERENTIAL AND WAS ADVISED NOT TO DRIVE, OR DRIVE AS LITTLE AS POSSIBLE BECAUSE IT COULD CEASE UP WHILE DRIVING, AND CAN BE A SAFTEY ISSUE IF UNIT FAILS. THE COST OF THIS REPAIR, PARTS AND LABOR IS ABOUT $1200. IS FORD WAITING FOR THIS TO CEASE UP, CAUSING INJURIES OR DEATHS BEFORE THEY DEEM IT A SAFTEY ISSUE, AND RECALL THESE VEHICLES FOR REPAIR. I CANNOT AFFORD TO REPAIR MY VEHICLE AT THIS TIME AND NEED MY VEHICLE. *TR

DOOR AJAR LIGHT COMES ON RANDOMLY, TURNING ON INTERIOR LIGHTS AND LOCKING AND UNLOCKING DOORS WHILE DRIVING. IN ADDITION TO BEING DISTRACTING, IT IS PARTICULARLY UNSAFE AT NIGHT TO SUDDENLY HAVE THE INTERIOR LIGHTS COME ON AND UNABLE TO KEEP DOORS LOCKED. FORD SAYS ISSUE IS A DOOR SENSOR, BUT CANNOT TELL WHICH ONE IS BAD. THIS USED TO HAPPEN OCCASIONALLY, NOW IT HAPPENS AT LEAST EVERY OTHER DAY. *TR

I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR

A YEAR AGO, I PURCHASED A 2002 MERCURY COUGAR. IT HAD AN IN-DASH 6 DISC CD PLAYER. ABOUT 3 TIMES A WEEK, THE CDS WOULD GET JAMMED IN THE PLAYER. I GOT RID OF THE COUGAR AND PURCHASED A 2002 FORD MUSTANG TWO DAYS AGO. THERE ARE 6 CDS STUCK IN THE IN-DASH CD PLAYER ON THIS CAR AS WELL. OTHERS I HAVE TALKED TO THAT OWN FORD/MERCURY VEHICLES WITH THE SAME TYPE OF CD PLAYER ARE HAVING THE SAME PROBLEM. *TR

WHILE ATTEMPTING TO SHIFT FROM REVERSE TO DRIVE, THE GEAR SHIFTER ON THE COLUMN BROKE IN 1/2 WHILE PASSING INTO THE NUETRAL POSITION. BROKEN PIECE IN POSSESSION. TRUCK WAS THEN STUCK IN NUETRAL WITH SHIFTER HANGING BY A WIRE. FOUND 2ND 2002 EXPLORER AT DEALER # 2 WITH GEAR SHIFTER BREAKING IN 1/2. *TR

I BOUGHT A USED 2002 FORD ESCAPE 2 MONTHS AGO AND IT WAS CARFAXED AND ALL AND NOTHING WAS WRONG. THREE WEEKS AGO THE ENGINE WOULD STALL OUT WHEN I STARTED THE VEHICLE OR WHEN I WAS DRIVING, I THOUGHT IT WAS BAD GAS, SO I FIXED IT. THEN IT HAPPENED AGAIN AND I THOUIGHT IT WAS THE BATTERY, SO I FIXED IT. I WAS FRUSTRATED AND WHEN IT HAPPENED AGAIN ON OCT. 3RD, 2007 IN THE MIDDLE OF A 7 LANE HIGHWAY. I WAS SCARED AND UPSET, AND I ENDED UP TAKING IT IN AGAIN! WE FOUND OUT THAT THERE IS A RECALL ON 2002 FORD ESCAPES WITH 3.0L V6 ENGINES FOR THE PCM ON DECELERATIONS BELOW 40 MPH BECAUSE OF FUEL-AIR MIXTURES BEING SENT TO THE ENGINE. IT WAS ISSUED IN APRIL OF 2004. I CALLED FORD MOTOR COMPANY, MY DEALER THAT I BOUGHT THE VEHICLE FROM, AND ANOTHER DEALER CLOSE TO ME; THEY ALL SAID THAT THERE WERE NO RECALLS ON MY ESCAPE. I LOOKED IT UP MYSELF AND THEY WERE CORRECT, BUT IF THIS RECALL WAS ALREADY FIXED THEN IT WAS OBVIOUSLY NOT FIXED CORRECTLY BECAUSE THE EXACT DEFINIATION OF THE RECALL IS WHAT IS HAPPENING WITH MY ESCAPE. MY COMPLAINT IS THAT I THINK FORD NEEDS TO ACKNOWLEDGE MY EXCEPTION AND KNOW THAT THIS IS NOT BECAUSE THE ENGINE NEEDS TO "RE-PROGRAM" ITSELF FOR A FEW WEEKS. IT IS A RECALL AND I THINK IT NEEDS TO BE FIXED FOR FREE, LIKE IT IS SUPPOSED TO BE. I DON'T LIKE TO BE IN THE MIDDLE OF A 7 LANE HIGHWAY AND LOOSE CONTROL OF MY STEERING AND EVERYTHING WITHIN MY CAR. *JB

TL*THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING 35 MPH, THE HEADLIGHTS BECAME EXTREMELY FOGGY, RESULTING IN POOR VISIBILITY. FORD CORPORATION WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. NO REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 65,500 AND FAILURE MILEAGE WAS 60,000. THE CONSUMER STATED THE PLASTIC HEADLIGHT COVER HAS SEVERE OXIDATION AND THE ENTIRE HEADLIGHT ASSEMBLY HAS TO BE REPLACED. UPDATED 12/12/07 *TR

PULLED 2002 FORD EXPLORER INTO COVERED SPACE AT APARTMENT COMPLEX AND PROCEEDED TO PUT THE CAR INTO PARK. WHILE ATTEMPTING TO PUT THE CAR INTO THE PARK THE GEAR SHIFT BROKE OFF FROM THE STEERING COLUMN. I COULD NOT BELIEVE WHAT HAD JUST HAPPENED. EXCESSIVE FORCE WAS NOT USED AND NEVER IN MY WILDEST DREAMS DID I EVER IMAGINE THIS TYPE OF FAILURE ON A CAR. LATER I RESEARCHED THE PROBLEM ON THE INTERNET AND FOUND THAT THIS IS A COMMON PROBLEM WITH THE 2002 FORD EXPLORER. I CAN'T START THE CAR SINCE IT IS NOT IN PARK OR NEUTRAL. HAD TO HAVE THE CAR TOWED AND ACCORDING TO THE INTERNET THE REPLACEMENT PART IS BACK ORDERED UNTIL MID NOVEMBER. SO, FORD IS OK WITH HAVING A PRODUCT ON THE ROAD THAT I CANNOT DRIVE FOR 1.5 MONTHS BECAUSE OF A BAD PART? IT APPEARS THE BAD PART IS MADE OF ALUMINUM WHICH IS SHOCKING. WILL HAVE TO GET A RENTAL FOR THE ENTIRE TIME I AM WITHOUT THE CAR. THIS KIND OF FAILURE IS UNACCEPTABLE AND THERE SHOULD BE A RECALL ON THIS PROBLEM. *TR

2002 EXPLORER AIR BAG LIGHT STAYS LIT CAME ON AND NEVER WENT OFF WAS WONDERING IF THERE'S A RECALL TO HAVE FORD FIX THERE MISTAKE. *TR

WIPER BLADE ELECTRICAL SYSTEM FAILS. WIPERS FAIL IN INTERMITTENT MODE, FOLLOWED BY COMPLETE FAILURE OF WIPER BLADE FUNCTION. FAILURE HAS RECURRED 5 TIMES AFTER REPAIR WORK. REPAIR WORK INCLUDED REPLACING WIPER MOTOR, REPLACING RELAYS, AND REPLACING ENTIRE RELAY BOX HOUSING. *JB

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING ON AN UNPAVED ROAD, THE CONTACT'S HUSBAND STOPPED THE VEHICLE AND APPLIED THE PARKING BRAKE. HE THEN RELEASED THE BRAKE AND APPLIED THE ACCELERATOR PEDAL. HE NOTICED THAT THE BRAKES FELT LOOSE AND THE CONTACT EXITED THE VEHICLE. SHE DISCOVERED A PUDDLE OF BRAKE FLUID UNDERNEATH THE VEHICLE. THE VEHICLE HAS NOT BEEN TAKEN TO THE MECHANIC. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 82,063.

THE DOME LIGHT ON THE 2002 FORD ESCAPE 3.0L CAUSED BURNING ON THE SUNROOF SLIDING COVER WHEN THE COVER WAS OPENED. THIS HAS THE POTENTIAL TO STARTING A FIRE, ALTHOUGH NOW THEREWAS ONLY A SLOW BURN. *AK

TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5 MPH IN DRY CONDITIONS, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE IMMEDIATELY AFTERWARDS NOR ON THE FOLLOWING DAY. THE VEHICLE WAS TOWED TO AAA FOR A DIAGNOSIS. THE CONTACT STATED THAT SHE IS EXPERIENCING THE SAME FAILURE AS NOTED IN RECALL # 06E056000 (FUEL SYSTEM, GASOLINE). THE CURRENT AND FAILURE MILEAGES WERE 106,000.

FRONT STRUT SPRING BROKE FOR NO APPARENT REASON. *TR

I OWN A 2002 FORD MUSTANG GT. I BOUGHT THIS CAR BRAND NEW FROM THE DEALER, I HAVE NEVER HAD ANY MECHANICAL PROBLEMS WITH THE ENGINE EVER. CAR MILEAGE :85,138 WHILE DRIVING MY CAR IN TOWN,A LOUD BANG CAME FROM THE ENGINE, FOLLOWED BY A POPPING NOISE AND SEAMED TO BE A LOUD LEAK. HAD THE CAR TOWED TO A GARAGE AND THE MECHANICS INFORMED ME THE #3 SPARK PLUG BLEW OUT. HE INFORMED ME THAT THIS KIND OF THING HAS BEEN HAPPENING TO FORDS.HAD TO GET THE IGNITION COIL REPLACED, NEW SPARK PLUGS, AND HELI COILED THE #3 SPARK PLUG THREAD. FINAL BILL $694.00 NOW I AM WONDERING HOW SOON BEFORE THE OTHER SPARK PLUGS DECIDE TO BLOW OUT.I READ ON THE NET THAT THIS HAS HAPPENED TO MANY OTHER FORD VEHICLES, NOT JUST MUSTANGS. FORD NEEDS TO FIX THIS PROBLEM AS SOON AS POSSIBLE. *JB

BOTH REAR COIL SPRINGS DEFECTIVE PARTS. FORD WAS WILLING TO HELP ME WITH THIS COST OF THE REPAIR. *AK

REAR COIL SPRING ON 2002 FORD TAURUS BROKE AND DAMAGED THE LEFT REAR TIRE. I RESEARCHED ONLINE AND FOUND NUMEROUS COMPLAINTS. THIS COULD HAVE BEEN A MAJOR ACCIDENT.

PURCHASED A USED 2002 EXPLORER IN 12/2005. IN 2/2007, A GRINDING NOISE APPEARED WHEN I WOULD ACCELERATE. TOOK IT IN THE SAME DAY (I WAS ON THE EXPRESSWAY WHEN IT OCCURRED). THEY TOLD ME THE BEARING WAS BAD AND THAT I NEEDED ABOUT $1100 IN PARTS AND $600 IN LABOR TO REPLACE, AND THAT I WAS LUCKY THAT THE WHEEL DID NOT FALL OFF. HE STATED THAT, "THIS IS COMMON ON MOUNTAINEERS AND EXPLORERS," AND THAT HE HAS DONE SIMILAR WORK OTHER TIMES. HE RECOMMENDED THAT I REPLACE THE OTHER BEARINGS, BECAUSE THEY WERE ALL GOING TO GO AT SOME TIME. I FEEL THERE SHOULD HAVE BEEN A RECALL ON THIS ISSUE. *JB

1. DRIVER DOOR WINDOW NOT GOING UP OR DOWN ON TRACK 2. TOOK CAR TO DEALER FOR REPAIR 3. DEALER STATES THAT WINDOW ROLLER GUIDE FELL OFF GLASS CAUSING WINDOW TO BIND CAUSED DAMAGE TO WINDOW REGULATOR. 4. DEALER STATES WINDOW AND WINDOW REGULATOR NEED REPLACING. 5. OWNER DECLINED REPAIR. *NM

MY CAR HAS A FACTORY 6 DISC CD CHANGER, AND ONE SLOT, #3, HAS NUMEROUS PROBLEMS LOADING AND UNLOADING CDS, CAUSING THEM TO GET STUCK IN THE HEAD UNIT. ALSO, WHEN LOADED WITH CD'S, THE UNIT WILL RANDOMLY GO INTO SHUFFLE MODE IF PLAYING A CD, OR SCAN AND SAVE MODE IF PLAYING THE RADIO. THIS SEEMS LIKE A VERY POOR PART FOR WHAT IS SUPPOSED TO BE A PREMIUM AUDIO SYSTEM ON A CAR WITH ONLY 40,000 MILES....*JB

CAR WILL BOG/ HAVE LITTLE POWER ON ACCELERATION THEN YOU WILL FEEL THE CAR PICK UP AND GO. ALSO, WHEN ACCELERATING FROM INTO A TURN CAR WILL BOG DOWN THEN PICK BACK UP. IF GAS IS PRESSED QUICKLY THE CAR WILL BOG THEN PICK UP. MASS AIR SENSOR REPLACED IN 2003 BUT PROBLEM STILL HAPPENING. *JB

MY DAUGHTER, WHILE DRIVING OUR 2002 FORD MUSTANG, STOPPED BEHIND A TRUCK AHEAD OF HER THAT WAS STOPPED AT A STOP SIGN. THE TRUCK PULLED FORWARD AS IF TO GO, THEN STOPPED SUDDENLY IN FRONT OF HER. SHE RAN INTO THE BACK OF HIS TRUCK GOING LESS THAN 5 MPH AND HER AIRBAGS DEPLOYED. *JB

THE SEAT BELTS ON MY 2002 MUSTANG GT BROKE, THIS HAS BEEN AN ONGOING PROBLEM AS I'VE ASKED OTHERS ABOUT THEIRS. THE RATCHET MECHANISM STOPS WORKING AND / OR THE SEAT BELTS BECOME ENTANGLED SEVERELY IN THE MECHANISM AND FAIL TO WORK ANYMORE, RESULTING IN REPLACING THE RATCHETING MECHANISM AND SEAT BELT. I BROUGHT MY CAR TO A FORD SERVICE CENTER TO SEE IF THEY OFFERED A FIX AND WAS TOLD THEY DO NOT AND THAT MY WARRANTY WAS EXPIRED. THIS IS A SAFETY CONCERN ESPECIALLY WHEN SO MANY MUSTANG OWNERS HAVE THE SAME PROBLEM. *JB

I PURCHASED A 2002 FORD TAURUS SES ON JULY 31,2005. HOWEVER I HAVE BEEN EXPERIENCING A LOUD SOUND WHEN DRIVING LIKE THE WHEEL IS WOBBLING, AND THIS CAUSES THE CAR TO DRIFT SUDDENLY ALMOST CAUSING A ACCIDENT. I'VE BEEN ALSO EXPERIENCING A BURNING SMELL COMING FROM THE VENTS IN THE VEHICLES WHEN THE HEAT WAS NOT IN USE. *JB

WHEN THE CAR IS TURNING AT LOW SPEEDS YOU HEAR A RUBBING NOISE OF SOME SORT, ONLY AT LOW SPEED GOING LEFT OR RIGHT. SOUND IS FROM THE REAR END. 2002 MUSTANG GT 5 SPEED, 42,000 MILES. *NM

FRONT SEAT BELT RETRACTORS DON'T WORK MOST OF THE TIME RESULTING IN LOOSE FIT. SEATBELT EVENTUALLY RETRACTS AFTER DRIVING FOR A PERIOD OF TIME. DEALER OFFERED TO INSTALL SOME SORT OF KIT FOR A HEFTY PRICE. IT SEEMS THIS MAY BE A COMMON COMPLAINT ON FORD VEHICLES. THIS IMPORTANT SAFETY FEATURE SHOULD NOT FAIL DURING THE LIFE OF THE VEHICLE.

DT*: THE CONTACT STATED THAT THE SPARE TIRE CABLE BRACKET THAT HOLDS UP THE SPARE TIRE FRACTURED AND COMPLETELY DETACHED. THE SPARE TIRE DROPPED FROM THE VEHICLE AND WAS HIT BY ANOTHER VEHICLE. THE DEALER AND THE MANUFACTURE WAS ALERTED BUT THE MANUFACTURER DENIED THE CLAIM.*AK

DT*: THE CONTACT STATED THE VEHICLE WAS TAKEN TO A SERVICE DEALER TO REPLACE TWO EXHAUST MUFFLERS. AFTER TWO AND HALF MONTHS THE NEW STANLEY STEEL MUFFLERS BECAME SEVERELY RUSTED. WHEN THE SERVICE DEALER WAS ALERTED, THEY REFUSED TO ACKNOWLEDGE ANY WARRANTY ON THE MUFFLERS.

I WAS TRAVELING HOME FROM WORK ON JUNE 30, 2006, IN MY 2002 FORD MUSTANG GT DURING A HEAVY RAIN STORM. UPON TURNING INTO A SUBDIVISION NEAR MY HOUSE I WENT THROUGH SOME WATER IN THE STREET THAT WAS HIGHER THAN USUAL, BUT NOT HIGH ENOUGH TO STALL MY CAR'S ENGINE OR TO SPRAY UP OVER THE WHEEL WELLS. SHORTLY AFTER THAT, THE STEERING AND BRAKES OF MY CAR QUIT WORKING. I OPENED THE HOOD AND SAW THAT THE DRIVE BELT WAS MISSING. THE NEXT DAY I HAD MY CAR TOWED AND THE PERSON TOWING THE CAR INDICATED THAT THIS TYPE OF FAILURE HAPPENED FREQUENTLY. ACCORDING TO THIS PERSON, THE DRIVE BELT HYDROPLANES WHEN SUBSTANTIALLY WET AND COMES OFF THE PULLEYS. I HAD THE DEALERSHIP FIX THE CAR AND WAS ASTOUNDED TO FIND OUT THAT FORD KNOWS OF THIS PROBLEM AND HAS NOT NOTIFIED THE OWNERS. ON THE INVOICE FOR THE REPAIR IT IS STATED THAT THE TENSIONER ON THE ENGINE NEEDS TO BE UPDATED TO A TENSIONER WITH A RAIL. I WAS ALSO ASTOUNDED TO FIND OUT THAT MY EXTENDED WARRANTY DIDN'T COVER THE WORK ($186.32). IF THIS KIND OF FAILURE CAN OCCUR AT SPEEDS IN EXCESS OF 40 MPH, I BELIEVE THAT AN ACCIDENT COULD HAPPEN. *JB

WE TOOK THE FORD MUSTANG GT2002 TO METRO FORD IN TUEPLO, MISSISSIPPI DUE TO KNOCKING. ACCORDING TO THE SERVICE MANAGER THE ENTIRE MOTOR WAS OUT NEED TO BE REPLACE. WE HAVE NOT HAD ANY MOTOR PROBLEMS AT ANY TIMES. WE PROVIDED THE SERVICE MANAGER DOCUMENTS WE HAD REGULAR OIL/FILTER TO PREVENT INCIDENTS OF THIS NATURE. WE HAD WORK COMPLETED OR NOT COMPLETED IN DECEMBER 2005 DUE TO PREVIOUS WORK COMPLETED BY METRO FORD IN TUPELO, MISSISSIPPI THE MOTOR IS OUT. THEY WANT US TO PAY FOR A NEW MOTOR. AFTER FILING A COMPLAINT MARCH 10, 2005 THE SERVICE MANGER WITH METRO FORD HAD A OFFICER GO TO MY SON JOB ON MARCH 17, 2005 TO ESCORT HIM BACK TO METRO IN THE LOANER. THAT WAS HARASSMENT, EMBARRASSMENT AND VIOLATED LAW GOVERNING EMPLOYMENT HARASSMENT. *JB

LAST SUMMER I PURCHASED A 2002 MUSTANG CONVERTIBLE. I NOTICED THAT ONE OF THE ROCK CHIPS IN THE HOOD WAS STARTING TO PEEL. I TOOK THE CAR TO A LOCAL DEALERSHIP FOR AN ESTIMATE ON FIXING IT. THE BODY MAN LOOKED UP A TSB AND PRINTED IT OUT FOR ME. IT WAS THE BULLETIN ON SHEET METAL PRIMER. SEEMS THE MFG USED THE SAME PRIMER ON THE COMPOSITE PARTS AND AS A RESULT THE PAINT IS PEELING OFF THE ENTIRE HOOD. I CONTACTED A FORD EXECUTIVE AND WAS TOLD THAT FORD WOULD REPAINT MY HOOD WHEN IT STARTED TO RUST. MY ONLY QUESTION IS........WHEN DO COMPOSITE PARTS RUST? I MIGHT BE FEMALE BUT EVEN I KNOW THAT WHEN MY HOOD RUSTS THAT MEANS THE END OF THE WORLD IS NEAR. ALL I WANT IS FOR FORD TO STAND BEHIND WHAT THEY MAKE AND FIX THE PROBLEM. *JB

1) SQUEAK IN STEERING 2) SAME. 3) REPLACE 2 TIE RODS ON FRONT END. CAR HAS 37,000 MILES ON IT. *NM

DT*: THE CONTACT STATED THE FRONT PASSENGER SIDE SEATBELT WEBBING DID NOT RELEASE MORE THAN 3 INCHES. THE VEHICLE WAS PARKED WHEN THE SEATBELT BECAME UNUSABLE. THE VEHICLE HAS NOT BEEN INSPECTED CONCERNING THE SEATBELT. ADDITIONALLY, WHILE DRIVING 30MPH THE WINDSHIELD WIPERS WOULD NOT MOVE SMOOTHLY ACROSS THE WINDSHIELD. THE WIPERS MADE A THUMPING SOUND WHEN IN USE. THE WIPER BLADE ASSEMBLY WAS REPLACED PREVIOUSLY BY THE DEALERSHIP DURING A ROUTINE INSPECTION. THE DEALERSHIP DETERMINED THE WIPERS WERE THE CORRECT TYPE FOR THE VEHICLE. IT IS ALSO DIFFICULT TO SEE THROUGH THE FRONT WINDSHIELD WHEN IT IS RAINING. UPON INSPECTION THE DEALERSHIP DID NOT DETERMINE THERE WAS A PROBLEM WITH THE WINDSHIELD FOR VISIBILITY.

FUEL PUMP HAD TO BE REPLACED AFTER ONLY 6,600 MILES. COMPANY INDICATED NO RECALLS, BUT THIS SEEMS RIDICULOUS FOR SUCH LOW MILES. WARRANTY HAD EXPIRED 6 MONTHS BEFORE. VEHICLE ALWAYS HAD LOW POWER. *JB

DT: THE CONTACT'S DAUGHTER LOST TOTAL CONTROL OF THE VEHICLE. THE ROADS WERE DRY AND SHE WAS DRIVING 40-50 MPH. THE VEHICLE STARTED TO SPIN AND HIT A GUARD RAIL. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP. SHE WAS UNAWARE IF ANYTHING WAS DONE. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP. THE TOW TRUCK DRIVER STATED, AT THE SCENE, IT WAS A PROBLEM WITH THE STEERING COLUMN. THE VEHICLE WAS TOTALED. SHE WAS UNSURE IF A POLICE REPORT WAS TAKEN. *AK

WE NOTICED A SLIGHT RUBBING WHEN VEHICLE WAS TURNING TO RIGHT WHILE ON VACATION. WITHIN 2 DAYS IT BECAME WORSE, THE THUMPING AND RUBBING SOUND WERE VERY LOUD AND FELT IN THE CAR. WE OPTED TO LEAVE THE CAR. LUCKILY WE DID, AS THE REPAIR SHOP INFORMED US THAT THE WHEEL BEARING WAS COMPLETELY CRACKED, AND NOTED THIS IS NOT COMMON. WE WERE TOLD THAT HAD WE ATTEMPTED TO DRIVE HOME, THE WHEEL WOULD HAVE FALLEN OFF ON THE HIGHWAY, AS IT WAS EXTREMELY LOOSE. THIS IN TURN DAMAGED OUR BACK BRAKES, RESULTING IN NEW ROTORS AND PADS, AND THE SHOP WAS UNABLE TO GET THE EMERGENCY BRAKES BACK ON AS THEY WERE RUSTED ON THE CAR. *NM

2002 EXPLORER REAR AXLE MAKES HOWLING\NOISES WHEN ACCELERATING. FORD WILL NOT REPAIR REAR AXLE. REAR AXLE NEEDS TO BE REPAIRED BY INDEPENDENT SHOP.

DT: 2002 FORD MUSTANG. THE CONSUMER STATED THE EXHAUST INTAKE ON THE CATALYTIC CONVERTER BROKE IN HALF. THE AIR CONDITIONER CONDENSER DRIPPED ON THE CATALYTIC CONVERTER INTAKE. THIS CAUSED THE BREAK. FORD WAS AWARE OF THE PROBLEM. THE EXHAUST WENT INTO THE ENGINE, AND THE PIPE WAS HANGING ON THE ROAD. THE DEALERSHIP WILL NOT FIX THE VEHICLE UNDER THE EMISSIONS WARRANTY. THERE IS A TECHNICAL SERVICE BULLETIN, 04216.*AK

LEMON LAW VEHICLE. 2002 MUSTANG CONVERTIBLE. *JB

THE HEATER CORE FAILED ON MY 2002 FORD MUSTANG CAUSING THE WINDSHIELD TO FOG OVER WITH THE MOISTURE BEING RELEASED. *NM

COMING OUT OF A RED LIGHT, I HEARD THE SOUND OF COMPRESSED AIR BEING BLOWN OUT. I IMMEDIATELY PARKED IN A LOCAL STORE PARKING LOT AND GOT TOWED TO A LOCAL PEP-BOYS. PEP-BOYS INDICATED THAT ONE OF MY SPARK PLUGS HAD BLOWN OUT AND THAT THE THREADING ON THE HEAD WAS DAMAGED. HOWEVER, THEY INDICATED THAT THEY DID NOT DO THAT TYPE OF REPAIR AND RECOMMENDED THAT I TAKE IT TO A FORD DEALER. THE FIRST TIME I CONTACTED FORD WAS WHEN I TOWED MY CAR TO THE DEALER FOR REPAIR. AFTER PERFORMING AN INSPECTION, THEY INDICATED THAT THE ONE OF MY SPARK PLUGS HAD BLOWN OUT AND THAT THE THREADING ON THE HEAD WAS DAMAGED. FORD INDICATED THAT THERE WERE TWO METHODS OF FIXING THE PROBLEM: 1.) I COULD REPLACE THE ENGINE HEAD (AND ASSOCIATED HARDWARE) ON THE SIDE THAT BLEW OUT. THIS OPTION WAS ESTIMATED AT APPROXIMATELY $3200.00. THIS OPTION HOWEVER ONLY INCLUDED 1 YR. WARRANTY ON THE SIDE THAT WOULD BE REPLACED. IN ADDITION, FORD WOULD NOT GUARANTEE THAT THE SAME PROBLEM COULDN'T OCCUR ON THE OTHER SIDE OF THE ENGINE OR TO ANOTHER SPARK PLUG. 2.) THE OTHER OPTION FORD RECOMMENDED WAS TO REPLACE THE ENTIRE ENGINE. THIS OPTION WOULD COST APPROX. $4565.00. THIS OPTION INCLUDED 3-YR OR 36,000 MILES OF WARRANTY ON THE ENGINE. THIS IS THE OPTION THAT I CHOSE. PRIOR TO TAKING THE CAR OUT OF THE DEALER, I ASKED THE SERVICE TECHINITIAN IF THERE WAS ANYTHING THAT I COULD DO TO PREVENT THIS FROM HAPPENING AGAIN. HE INDICATED THAT THERE WAS NOTHING THAT I COULD DO. FURTHERMORE, HE INDICATED THAT THEY HAD SEEN THIS PROBLEM BEFORE. HE EXPLAINED THAT THEY HAD SEEN THESE TYPES OF FAILURES ON FORD TRUCKS LIKE THE F-150 AND SPECIALLY THE F-250.

STARTED CAR IN PARKING LOT, RUMBLED VIOLENTLY. PUT CAR INTO DRIVE, TURNING OUT OF PARKING LOT CAR DIES AND AM ABLE TO COAST TO THE SIDE OF THE ROAD. FUEL PUMP HAD GONE OUT ON CAR. NEW PUMP DIRECTLY FROM FORD DEALERSHIP WAS PUT INTO CAR. 3 WEEKS LATER I WAS AT A STOP LIGHT, CAR STARTED TO RUMBLE AGAIN, WAS ABLE TO CREEP THROUGH THE INTERSECTION BEFORE CAR DIED IN THE MIDDLE OF A 4 LANE HIGHWAY. FUEL PUMP AND FUEL PUMP FUSE NEEDED TO BE REPLACED.*JB

THE EVENTS LEADING UP TO THE FAILURE OF MY VEHICLE IN THE MIDDLE OF A BUSY INTERSTATE WAS THAT THE OVERDRIVE LIGHT STARTED TO FLASH WHICH IN TURN WOULD TRIGGER THE CHECK ENGINE LIGHT. THE FAILURE WAS A SHOT TRANSMISSION AT ONLY 60,000 MILES. A PROBLEM THAT FORD MOTOR COMPANY KNOWS ABOUT FROM THE HUNDREDS OF TECH BULLETIN'S I'VE READ. THE VEHICLE WAS TAKEN INTO ADAMSON FORD IN BIRMINGHAM,ALA. AND WAS DIAGNOSED AS HAVING TROUBLE CODES,P0733,P0735,P0775 AND A FAULTY POWERTRAIN CONTROL MODULE. AFTER RECEIVING MY CAR AND ALMOST $800.00 LATER,THE SAME THING HAPPENED AGAIN. THE OVERDRIVE LIGHT STARTED BLINKING TRIGGERING THE CHECK ENGINE LIGHT. AFTER RETURNING TO THE DEALER WHOM THEN INFORMS ME THAT I WOULD HAVE TO BUY A REMANUFACTURER TRANSMISSION AT OVER $2200,00 PLUS LABOR. I CAN'T AFFORD THIS AND NOW I'M STUCK WITH A LATER MODEL CAR THAT I CAN'T USE, AND A HIGH CAR NOTE. I WILL NEVER BUY ANOTHER FORD AGAIN PERIOD. *JB

DT: THE CONSUMERS 2002 FORD MUSTANG WAS PARKED AT A CURB AND TURNED OFF WHEN IT CAUGHT ON FIRE UNDER THE HOOD. THE CAR HAD BEEN SITTING FOR ABOUT 45 MINUTES. THERE WAS NO CRUISE CONTROL USED. ACCORDING TO THE POLICE AND FIRE DEPARTMENT THE FIRE WAS CAUSED BY AN ELECTRICAL SHORT UNDERNEATH THE HOOD OF THE VEHICLE. THERE WERE NO LIGHTS ON THE DASHBOARD THAT INDICATED A PROBLEM. THE VEHICLE WAS FAIRLY NEW AND IN GOOD CONDITION. THE AREA AROUND THE BATTERY AND WIRING WAS BURNT. EVERYTHING UNDER THE HOOD MELTED AND WAS DESTROYED. THE INSIDE OF THE CAR DID NOT LOOK BURNED BECAUSE THE FIRE DEPARTMENT WAS SO QUICK TO RESPOND. THE OWNER USUALLY KEPT THE VEHICLE PARKED IN THE GARAGE OR UNDER HIS PINE TREES. THERE WERE NO INJURIES. *AK *JB

2 DOOR FORD MUSTANG CONVERTABLE WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT WITH ANOTHER CAR ON SATURDAY 7/23/05 WITH 3 PEOPLE INJURED IN THE MUSTANG. THE AIR BAGS DID NOT DEPLOY AT ALL

2002 FORD MUSTANG V6 WITH MANUAL TRANSMISSION. ENGINE INCREASES RPMS EVEN WHEN FOOT IS OFF THE ACCELERATOR PEDAL. THIS HAPPENS IN GEAR AND BETWEEN SHIFTS. EVEN THOUGH VEHICLE IS UNDER WARRANTY, FORD REFUSES TO FIX THE PROBLEM. THEY SAY THAT THIS IS "A NORMAL VEHICLE CHARACTERISTIC AND NO FURTHER REPAIRS SHOULD BE PERFORMED". THE PROBLEM IS CONSISTENT AND WORSENING. I THINK THIS IS DANGEROUS AND FORD SHOULD RESOLVE THE PROBLEM.

THE REAR WINDOW GOT BROKEN AND WHEN TO BE REPLACED WAS TOLD THE ROOF HAS A MANUFACTURED DEFAULT. FORD IS NOT WANTING TO FIX IT AND ARE PASSING ME AROUND TO DIFFERENT PEOPLE, BECAUSE NO ONE WANTS TO TAKE RESPONSABILIY FOR IT, MY WARRENTY, IS OUT BY ONE MONTH AND SO THEY SAY TO BAD FOR YOU. I CAN NOT GET NEW REAR WINDOW , BECAUSE WINDOW MAN SAYS IT WILL NOT BE PROPERLY INSTALLED,OVER THE RIDGES IN THE METAL, AND MAY NOT SEAL AND COME LOOSE. (NOTHING HAS BEEN DONE TO FIX IT, I AM WAITING ON A CALL FROM FORD FOR THREE DAYS.)

DT: CONTACT STATES THE THROTTLE STICKS AT VARIOUS SPEEDS. IT OVERRUNS THE BRAKE; IT DOES NOT THROTTLE DOWN; IT ACCELERATES WHILE BRAKING. HE DOES NOT HAVE TO HAVE FOOT ON THE GAS AT ALL. HE NOTICED THIS HAPPENING A FEW MONTHS AGO AT HIGH SPEEDS OF 60-65 MPH. IT OCCURS MORE OFTEN WHEN THE VEHICLE IS IN A DOWNWARD PITCH. IT HAS OCCURRED ON A BIG HILL AND THE CAR CONTINUED TO SURGE FORWARD WHILE HE WAS BRAKING. AFTER A BRIEF PERIOD IT DOES THROTTLE DOWN. HE HAS NOT TAKEN IT BACK TO THE DEALER. HE HAS NOT YET TALKED TO THE MANUFACTURER. HE IS PLANNING TO TALK TO FORD SHORTLY. THE MANUFACTURER'S NAME, CITY, STATE WAS ALL THAT WAS AVAILABLE. *AK

I HAVE A 2002 FORD EXPLORER, I SAW ON THE NEWS THERE HAS BEEN REPORTS OF IDDLE PROBLEMS. I HAVE NOTICED WHEN I REVERSE AT TIMES IT REVS UP EVEN WHEN MY FOOT IS NOT ON THE GAS. I ALSO HAVE HAD THE PROBLEM WHEN I DRIVE ON THE HIGHWAY AT A CONSTANT SPEED THE ENGINE RPM ALL THE SUDDEN IDDLES FAST ANS REVS THE ENGINE UP I HAVE TO TAKE MY FOOT OFF THE GAS. THIS PROBLEMS HAS ONLY LASTED A FEW SECONDS THEN GOES BACK TO NORMAL. I HAVE ONLY HAD THE CAR IDDLE FAST ONCE ON THE HIGHWAY AND I HAVE HAD A PROBLEM TWICE WHEN THE CAR IS PUT IN TO REVERSE.

WHEN THE BRAKE PEDAL IS BEING PRESSED OR IS COMPLETELY PRESSED TO THE FLOOR, THE CAR ACCELERATES AND LUNGES FORWARD.

WE RECIEVED A RECALL NOTICE ON TWO OF OUR FORD EXPLORERS. IT WAS CONCERNING THE GLASS IN THE LIFT GATE. THE RECALL STATED THAT THE GLASS COULD FALL OUT AND INJURE THE PERSON OPENNING THE WINDOW. WE HAD THE RECALL DONE ON TWO OF OUR VEHICLES. ABOUT 90 DAYS AFTER WE HAD THE VEHICLE REPAIRED THE GLASS DID FALL OUT ON ONE OF OUR DETECTIVES. WE HAD THE WINDOW FIXED AND FORD CHARGED US 1029.67 FOR THE REPAIR. OUR CONCERN IS TWO FOLD. OBVIOUSLY THE ORIGINAL PROBLEM STILL PERSIST AND THE SAFTY ISSUE IS A FACTOR. ALSO WE FEEL THAT FORD SHOULD KNOW THAT THE PROBLEM IS STILL PRESENT AND STAND BEHIND THE REPAIR AND FIGURE OUT ANOTHER FIX. I HAVE GOTTEN NO WHERE WITH FORD LOCALLY OR AT THEIR CUSTOMER RELATIONS CENTER

IN MID APRIL 2005, AS I WAS DRIVING MY 2002 FORD EXPLORER HOME (HAD@32,000 MILES), THE CAR JUST DIED WITHIN 2 SECONDS. NO WARNING AT ALL. I LOST ALL POWER, THE STEERING WHEEL TIGHTENED AND THAT WAS IT. FORD TOWED THE CAR (AS IT WAS STILL UNDER WARRANTY) AND SAID THAT THE FUEL PUMP WENT AND THAT CAR SHOULD NOT HAVE EVEN STARTED FOR ME. THANK GOD MY 3 YOUNG CHILDREN WERE NOT IN THE CAR WITH ME AND THAT I WASN"T HIT FROM BEHIND. AFTER THEY "FIXED " THE CAR AND AFTER WE PAID $600 FOR A 30,000 MILE MAINTENANCE, 6 WEEKS LATER THE SAME THING HAPPPENS TO MY HUSBAND. HE'D JUST DRIVING ALONG, THE CAR LOSES POWER WITHIN SECONDS AND COMPLETELY DIES WITHOUT ANY WARNING OR EVEN ANY TIME TO PULL OVER TO THE SIDE OF THE ROAD!!! (THE CAR NOW HAS 33,500 MILES). IT IS CURRENTL STILL AT THE DEALERSHIP BEING "FIXED". EE FEEL LIKE WE'VE ESCAPED SERIOUS ACCIDENTS TWICE NOW, AS WE COULD HAVE SO EASILY BEEN HIT FROM BEHIND BOTH TIMES. NEEDLESS TO SAY, WE WILL NEVER PURCHASE ANOTHER FORD AGAIN.

WHILE ON DRY PAVEMENT AND ENTERING THE HIGHWAY BEHIND TWO VEHICLES CONSUMER'S VEHICLE VEERED OFF THE ROAD, HITTING THE SIDE OF AN EMBANKMENT. VEHICLE CONTINUED AND VEERED ONTO THE OTHER SIDE OF THE RAMP. AFTER VEHICLE WAS INSPECTED REAR ROTOR BROKE ALONG WITH BENDING OF THE REAR AXLE. THE TERMINOLOGY WAS DESCRIBED AS THE MUSTANG WIGGLE OR SHUFFLE. A RECOMMENDATION OF REPLACING TIRES BY USING FALCON BRAND AND WIDEN REAR WHEELS. *AK THIS SEEMS TO BE A PROBLEM WITH THE MUSTANGS SINCE 1982. THEY ARE TO LIGHT IN THE REAR. *BF

I AM A COSIGNER ON A 2002 FORD MUSTANG-DANIEL BARKER COSIGNER WAS BRANDON VICK, ALSO, ON MY INSURANCE. ON 04-16-2005 BRANDON WAS DRIVING SOUTHBOUND ON HIGHWAY, 6 A MAJOR HIGHWAY RUNNING THROUGH BCS BETWEEN NAVASOTA AND HEAMPSTEAD, HE DROVE OVER A BRIDGE WHICH CHANGED TEXTURES, OR SLOPPED DOWN AND THE AIRBAGS IN DEPLOYED. BRANDON PULLED OVER SLOWLY AND CAME TO A STOP, PULLED OUT THE AIRBAGS AND DROVE AWAY.*AK 04-18-05-BRANDON TALKS TO INSURANCE AGENT WHO CALLS VARSITY FORD ABOUT FIXING THIS SINCE IT IS UNDER WARRANTY. THEY JUST SAY NO, IT WILL BE $2,000. CALLS THOMPSON COUNTRY FORD AND THEY SAY TO COME IN AND RUN MUSTANG UNDER DIAGNOSIS MACHINE. WORKERS SAY THEY DONT KNOW WHAT THE CODES MEAN AND ASKED BRANDON TO COME BACK WHEN MANAGER IS BACK. GOES BACK 04-22 MANAGER SAYS THEY WILL NOT FIX IT UNDER WARRANTY CAUSE IT HAS EXPIRED, THIS IS NOT TRUE.IT WAS INITITIALLY UNDERSTOOD BY ALL PARTIES FROM THE BOOK IN THE SUBJECT VEHICLE GLOVE COMPARTMENT THAT THIS VEHICLE IS STILL UNDER WARRANTY FOR AIRBAG SITUATIONS. THEN TOLD BRANDON NOT TO WORRY ABOUT THE CHARGE. THEN WHEN PROVED WRONG THEY SAID THEY WOULD NOT DO IT CAUSE IT HAD CRASHED BUT REFUSED TO WRITE THIS ON PAPER UNLESS THEY WERE PAID $70. I WENT UP THERE AND PAID THEM $70. THEY WROTE THAT THE CAR WAS TRAVELLING DOWN HWY 6 AND HIT A POTHOLE. AIRBAGS DEPLOYED AND CRASH IS DETECTED THEREFORE NOT COVERED BY WARRANTY, HOWEVER THEY DID NOT RELEASE CODES OR EXPLAIN WHAT ALL MEANT. THEY IMPLIED THAT CAR WAS CRASHED AND 'FIXED UP' FROM SAT TO MON. THEY ALSO WROTE ON PAPER THAT VEHICLES WARRANTY HAS EXPIRED. THEY WERE FALSIFYING THE TRUTH BY SAYING THAT CAR HIT A POTHOLE. THAT WAS NEVER SAID. THERE IS NO SIGN OF DAMAGE ON THE CAR, EXAMINED BY CLAIMS REP. THERE ARE THOUSANDS OF VEHICLES THAT TRAVEL HWY 6 EVERYDAY AND DRIVE OVER THE SAME BRIDGE. NO MODIFICATIONS TO THIS VEHICLE. CLAIM WITH FARMERS PENDING HOWEVER MECHANICAL FAILURE IS EXCLUDED FROM POLICY.

THERE WAS A STRONG SMELL COMING OUT OF THE AIR CONDITIONER VENTS IN THE WARM MONTHS. THAT I DESCRIBE AS A URINE ODOR. THE DEALERSHIP INSTALLED A FAN IN THE AIR CONDITIONER THAT COMES ON 15 MINUTES AFTER THE CAR IS TURNED OFF TO DRY OUT THE AIR UNIT.

I PURCHASED A 2002 FORD WINDSTAR 4 DOOR VAN, AND UPON IMPACT OF CRASHMY FRONT AIRBAGS DID NOT DEPLOY. THIS IMPACT WAS AT 50-55MPH. I WAS TOLD THE REASON MY AIRBAGS DID NOT DEPLOY WAS DUE TO MY SEATBELT LOCK WHICH BROKE FROM THE IMPACT. ALSO NOW MY TRANSMISSION IS STALLING AFTER THE REPAIRS WERE MADE BUT THEY SAY NO RECALLS HAVE BEEN MADE ON THIS PROBLEM EITHER, BUT ACCORDING TO MY INSURANCE COMPANY IT IS A PROBLEM NOT ONLY WITH MY VEHICLE BUT SEVERAL OTHER PEOPLE HAVE REPORTED TOO.

THE CAR HAD UNDER 38000 MILES ON IT BUT I HADN'T DRIVEN IT SINCE 4:30 PM BUT AT ABOUT 5 AM WOKE UP TO THE EXPLOSIONS AND THE CAR ENGULFED IN FLAMES. FORD HAS BEEN UNRESPONSIVE TO THIS SAYING THERE IS NO DEFECT, BUT IT IS SIMILAR TO THE EXPEDITIONS EXPLODING IN FLAMES FOR NO REASON THERE WERE NO MODIFICATIONS TO THE CAR OR ANY REASON FOR IT TO CATCH FIRE BY ITSELF THE CAR WAS A TOTAL LOSS AND I DID NOT HAVE INSURANSE TO COVER IT BECAUSE I AM A SINGLE MOM AND WAS TRYING TO SAVE A FEW PENNIES AND HAD NO REASON TO BELIEVE THAT NEW OF A CAR WOULD GO UP IN FLAMES. *AK

I WAS DRIVING AND ALL OF SUDDEN THE CAR LOST ALL POWER WHICH I COULD NOT TURN OR BRAKE AND I ALMOST HIT THE PILLAR OF A BRIDGE. TOOK IT TO FORD AND SAID THEY DID NOT FIND ANY PROBLEMS. THE TRANSMISSION HAS BEEN REBUILT BECAUSE OF GRINDING IN TRANSMISSION. IT WAS BUILT 10,000 MILES AGO, IT STARTED DOING IT AGAIN. ALSO I HAVE TALKED TO OTHER MUSTANG OWNERS HAVING THE SAME PROBLEM WHERE THE CAMSHAFT POSITION SENSOR CODES ARE BEING THROWN FROM THE COMPUTER. NOBODY HAS FIGURED IT OUT YET. I TOOK THE CAR TO FORD, THEY TOLD ME THEY COULDN'T FIND WHAT WAS WRONG WITH THE CAR...THEY WOULD HAVE TO TAKE IT APART. DIDN'T DO THAT BECAUSE I COULDN'T AFFORD IT. I DON'T UNDERSTAND, THE CAR ONLY HAD 49,000 MILES ON IT, I EXPECT THE CAR NOT TO GIVE ME THIS MUCH TROUBLE. *JB

THE TRANSMISSION ON MY 2002 EXPLORER STARTED SHUDDERING WHEN GOING UP HILLS, WHEN PASSING CARS, AND THERE IS A DELAY WHEN SHIFTING TO REVERSE. WHEN TRYING TO GET INTO REVERSE THERE IS ALSO VERY ROUGH SHIFTING WITH THE DELAY. THESE PROBLEMS STARTED AT ABOUT 45,000 MILES. *JB

I HAD TAILGATE WINDOW REPLACED DUE TO A "RECALL" WHEN WE PICKED IT UP TODAY, FROM THE DEALERSHIP- FORD OTTAWA IL THE REAR TAILGATE( NEXT TO THE FORD OVAL ) WAS CRACKED 8 INCHS. THE DEALERSHIP SWEARS THAT THIS WAS THERE WHEN WE BROUGHT IN THE TRUCK AND REFUSES TO ADMITT FAULT. T HIS TRUCK HAD NO CRACK BEFORE IT WENT IN FOR THE FIX. *AK

WHILE DRIVING YOU EXPERIENCE A HESITATION FORD DEALERSHIP ORIGINALLY SAID IT WAS A SPARK PLUG-AND REPLACED IT-PROBLEM STILL EXISTS- CURRENTLY IT IS BACK AT THE DEALERSHIP-AND AT THIS POINT THEY SAID THERE IS A PROBLEM WITHIN THE TRANSMISSION BUT THEY DO NOT KNOW SPECIFICALLY WHAT PROBLEM IS-OR WHAT IF ANYTHING THEY WILL PAY FOR PROBLEM- IN THE MEANTIME I HAVE TO PAY FOR A RENTAL- THE SUV HAS 48,000 MILES- I HAVE KEPT UP WITH ALL SERVICES. *JB

I WAS DRIVING THROUGH A CONSTRUCTION SITE. THE VEHICLE WAS STOPPED AT A RED LIGHT ABOUT THE 4TH OR 5TH CAR BACK. I DROVE FORWARD AND AS I WAS COMING THROUGH THE INTERSECTION WHERE THE WAS A CHANGE IN ROAD HEIGHT OF ABOUT 4 TO 5 INCHES. MY ENGINE CROSS MEMBER BOTTOMED OUT ON THE ROAD AND CAUSED MY AIRBAGS TO DEPLOY. I WAS NOT TRAVELING VERY FAST, AT THE MOST 15 MPH. NO OTHER DAMAGE TO THE VEHICLE OCCURRED EITHER. *JB

2002 FORD MUSTANG AIR BAGS DEPLOYED WHEN THE VEHICLE HIT A POTHOLE.***NO ANSWER REQUIRED***. *MR THE VEHICLE BOTTOMED OUT WHEN IT HIT A POTHOLE. THERE WAS NO DAMAGE TO THE FRONT BUMPER OR ANY OTHER PART OF THE VEHICLE YET THE AIR BAGS DEPLOYED. *NM

THE REAR GLASS OF MY FORD EXPLORER XLT 2002 "EXPLODE" WHEN THE GLASS WAS ATTEMPT TO BE CLOSED. PIECES OF GLASS TRAVELED ABOUT 10 FEET FROM THE ORIGIN. NO ONE WAS INJURED. THE GLASS WAS COMPLETELY BROKEN WITHOUT AN APPARENT REASON. NOW I CAN NOT USE MY CAR DUE TO THE BROKENGLASS. A REPORT WAS FILLED WITH THE LOCAL POLICE IN ORDER TO MAKE A REPORT TO THE CAR INSURER. A NEW GLASS WILL BE BOUGHT AND THE PRICE IS ABOUT $1300 AND THE HALF REAR DOOR NEED TO BE PAINTED AT ABOUT $150 USD.*AK

DRIVER'S SIDE SEAT BELT RETRACTOR FAILED. THE PART HAD BEEN REPAIRED. HOWEVER, IT CONTINUED TO FAIL. *AK

WHILE DRIVING, CLUTCH AND BRAKE PRESSED CAR COMPLETELY SHUT DOWN WHILE APPROACHING TRAFFIC, LEAVING THE CONSUMER WITH NO STEERING OR BRAKE POWER TO HANDLE THE CAR. CAR IMPACTED SUV. VEHICLE TOWED TO FORD DEALER.*AK

WHEN RELEASING THE BRAKE PEDAL, THE FRONT BRAKES MADE A LOUD OF NOISE. *AK *SC *JB

WHILE DRIVING 35-45 MPH AND ONCE RELEASING THE GAS PEDAL VEHICLE WOULD COAST FORWARD. *AK *LA

WHILE DRIVING 40 MPH AND WHEN BRAKES WERE DEPRESSED THE VEHICLE PULLED FROM SIDE TO SIDE. *AK THERE WAS A CLUNK AFTER THE BRAKES WERE RELEASED, THE FRONT TIRES RUBBED ON THE FRAME WHEN TURNING, THREE BELTS WERE INSTALLED WITHIN 6000, THE VEHICLE SMELLED LIKE OIL, EVEN WITH THE A/C ON. THE MOTOR RATTLED BEFORE THE GEARS WERE SHIFTED, WITH THE A/C ON THE MOTOR WOULD SURGE UP AND DOWN TO THE POINT WHERE THE VEHICLE WOULD PULL. AFTER THE CONSUMER WOULD TAKE HIS FOOT OFF OF THE GAS THERE WOULD BE A SLIGHT ACCELERATION, THE VEHICLE WOULD HESITATE AND LUNGE FORWARD. THE VEHICLE WAS SOMETIMES HARD TO START AND MUST BE CRANKED SEVERAL TIMES. THERE WAS A RATTLE IN THE REAR OF THE REAR OF THE VEHICLE AS IF SOMETHING WAS LOOSE MOVING BACK AND FORTH. POOR ALIGNMENT HAD WORN THE TIRES ON THE OUTSIDE EDGE. THE BOLT FROM THE VEHICLE WAS FOUND IN THE DRIVEWAY, AND THE REAR WINDOW HAD AN AIR LEAK. *SC *JB

TRANSMISSION WILL DRAG ON DECELERATION AND THEN FREEWHEEL. EXAMPLE: GOING 60 MPH, TAKING FOOT OFF ACCELERATOR THE CAR WILL FREEWHEEL UNTIL IT HITS 50 MPH, THE TRANSMISSION THEN ENGAGES, LIKE THE BRAKES WERE PUT ON LIGHTLY, AT 40 MPH THE TRANSMISSION DISENGAGES AND THE CAR THAN FREEWHEELS AGAIN. A VIBRATION IS FELT IN THE DRIVERS SEAT WHEN THE TRANSMISSION ENGAGES( AT 50 MPH ) AND IS MORE PRONOUNCED AT HIGHER SPEEDS. THIS HAS BEEN A CONTINUOUS ACTION SINCE THE CAR WAS PURCHASED. I HAVE HAD IT TO THE DEALER 3 OR 4 TIMES AND I AM TOLD THERE IS NOTHING WRONG, THAT IS HOW THE TRANSMISSION WORKS. I HAVE NO CONFIDENCE THAT THE DEALER KNOWS WHAT HE IS TALKING ABOUT. I THINK THE WARRANTY OF THIS TRANSMISSION SHOULD BE INCREASED BEYOND THE THREE YEARS AS PROVIDED BY FORD. THIS FORD MUSTANG WAS PURCHASED ON OCT. 30, 2001 AND THE WARRANTY RUNS OUT IN OCT. THIS YEAR(2004). THE CAR ONLY HAS 6500 MILES ON IT AT THIS TIME. THIS IS A 2002 FORD MUSTANG, VIN #[XXX]. *LA UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I HAVE HAD MY MUSTANG IN THE SHOP 7 TIMES TO REPAIR THE CHECK FUEL CAP LIGHT. THE CAR HAS STALLED ON ME SEVERAL TIMES. SENCE THE LAST TIME I HAD IT IN THE SHOP MY CAR GETS REALY BAD GAS MILEAGE. IT HAS RECENTLTY BEEN GIVING ME A HARD TIME SHIFTING. I HAVE A FEAR OF THE CAR STALLING ON THE FREEWAY OR CATCHING FIRE, BEACAUSE OF THE ELETRICAL PROBLEMS IN THE FUEL TANK. *LA

WHILE DRIVING AT 30 MPH THE CONSUMER ENTERED A ONE WAY STREET THE WRONG WAY. THEN, CONSUMER'S VEHICLE COLLIDED WITH ANOTHER VEHICLE HEAD ON. CONSUMER WORE SEAT BELTS, BUT AIR BAGS FAILED TO DEPLOY. UPON IMPACT, DRIVER SUSTAINED INJURIES, AND THE POLICE DID MAKE A REPORT. VEHICLE WAS TOTALED IN THE COLLISION.*AK

CONSUMER STATED VEHICLE ACCELERATED. *AK

COMPLAINT REGARDING THE HASSLES THE CONSUMER EXPERIENCED WHILE TRYING TO PURCHASE A FORD MUSTANG. *PH DAMAGED HOOD, PAINT CHIPS ON THE VEHICLE AND DIFFICULTY GETTING THE 115 POINT INSPECTION FOR THE VEHICLE. GLOVE COMPARTMENT WAS MISSING. *PH

MANUAL TRANSMISSION STICKS, IT WON'T GO INTO TO GEAR OR COME OUT OF GEAR. ESPECIALLY FIRST, SECOND, AND REVERSE. WE HAVE BEEN STUCK IN TRAFFIC AND NOT BEEN ABLE TO GET OUR CAR INTO FIRST GEAR. I HAVE AT TIMES, HAD TO SPEND 5 MINUTES TRYING TO GET OUR CAR IN REVERSE. ALREADY CAUSED ONE ACCIDENT, AND MANY MORE NEAR MISSES. ALSO TICKING/RATTLING NOISE COMING FROM CLUTCH AT ALL TIMES. DEALERSHIP IS COMPLETELY UNHELPFUL. THEY SAY THEY CAN'T DUPLICATE THE PROBLEM SO THEIR IS NO PROBLEM.

2002 FORD MUSTANG - WEATHERSTRIPING SEAL LEAKS, HEADLINER FALLS CONTINUOUSLY. *AK

THROW OUT BEARING HAS BEEN REPLACED 1 TIME. THE SECOND TIME, FORD MOTOR COMPANY 800 NUMBER WAS CALLED AND REPORTED. DEALER HAD CAR ALL DAY. AT 4:00 PM WE WERE CALLED AND INSTRUCTED THE CAR WAS READY-- COULD NOT FIND A PROBLEM. THE SQUEAL WAS GONE. RETURNED LAST IN THE WEEK. DEALERSHIP DIAGNOSED THE PROBLEM TO BE THROW OUT BEARING AGAIN. CAR NOW HAS 40,000 MILES. I BELIEVE THIS IS THE 3RD TIME THE BEARING WILL BE REPLACED. CAR DRIVEN 80% ON INTERSTATE BY MIDDLE AGED WOMAN. *NM

BRAKING SYSTEM INOPERABLE. *JB

WHILE DRIVING NORTH AT 45 MPH A VEHICLE TRAVELING SOUTH HIT CONSUMER'S VEHICLE HEAD ON. FRONT AIR BAGS DID NOT DEPLOY, AND DRIVER'S SEAT BELT DID NOT LOCK. DRIVER'S HEAD HIT THE STEERING WHEEL. DRIVER WAS TRANSPORTED TO THE EMERGENCY ROOM FOR TREATMENT OF NECK PAIN AND INJURIES TO THE LEGS. *AK

2002 FORD MUSTANG 5 SPEED TRANSMISSION PROBLEM. THE TREMEC 3650 TRANSMISSION HAS A FLAW TERMED "COLD GEAR CLASH" WHICH RESULTS IN GRINDING, HARD SHIFTS. HUNDREDS OF MUSTANG OWNERS ARE GETTING THE RUN AROUND BY FORD. WE ARE BEING TOLD THAT THIS IS "NORMAL." "NO EFFECT ON PERFORMANCE OR DURABILITY." *AK

BOTH FRONT SEAT BELTS FAILED TO RETRACT BACK INTO THE HOLSTER WHEN THEY WERE UNFASTENED. THE DEALERSHIP WILL BE CONTACTED. THE CAUSE HAD NOT BEEN DETERMINED. *JB

SCHEDULED JUNE 2ND 2003 REPAIR. FORD IS TRYING TO SELL ME AN EXTENDED SERVICE PLAN IN WHICH IT WILL COVER A RENTAL CAR DURING THE REPAIR. EVEN THOUGH THE REPAIR FALLS WELL WITHIN THE FACTORY WARRANTY. THE REPAIR WILL TAKE 3 DAYS TO COMPLETE.

INTERMITTENT PROBLEM IN WHICH ENGINE WILL RACE WHEN APPLYING BRAKES, AND FOOT OFF OF GAS PEDAL. USUALLY OCCURS WHEN STOPPING AT STOP SIGN OR PULLING INTO PARKING PLACE. CAR WILL COME TO ALMOST COMPLETE STOP AND THEN THE ENGINE WILL RACE AND THE CAR WILL LURCH FORWARD, AND BRAKES CANNOT STOP CAR. BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR WITHOUT STOPPING VEHICLE. I HAVE HAD TO SHIFT INTO NEUTRAL OR PARK TO STOP THE VEHICLE. NEEDLESS TO SAY THIS IS A VERY UNSAFE CONDITION.AR IS AT FORD DEALER PRESENTLY.*AK

MICRO CHECKING OF PAINT ON HORIZONTAL SURFACES OF THE VEHICLE, SPECIFICALLY HOOD, LEADING EDGES OF ROOF LINE, AND TRUNK LID SPOILER AREA. FORD REFUSES TO FIX THE PROBLEM OR OFFER ANY TYPWE OF COMPROMISE,VIA CUSTOMER COMPLAINT PHONE LINE SUPPLIED IN OWNERS MANUAL.STIMATE RECIEVED ON NOVEMBER 08, 2003 IS APPROXIMATELY $750.00.*AK

WHILE PULLING INTO A PARKING SPACE AT LOW SPEED VEHICLE HIT A SMALL CURB AND THE FRONT AIR BAGS INADVERTENTLY DEPLOYED. THERE WAS NO PHYSICAL DAMAGE TO THE VEHICLE. THE CAUSE OF THE DEPLOYMENT HAD NOT BEEN DETERMINED. *AK

PROBLEMS WITH FUEL INJECTORS CAUSED VEHICLE FIRE.*MR THE CONSUMER STATED HE WAS SERVICING THE R.V WHEN ALL OF A SUDDEN THERE WAS A SOUND UNDER THE ENGINE COVER AND THE VEHICLE WAS ON FIRE. IT WAS DETERMINED THE FUEL INJECTORS WERE LEAKING. (CHATEAU MOTORHOME ON A FORD CHASSIS) *JB

DRIVER'S SIDE ELECTRIC WINDOW SWITCH DOES NOT FUNCTION SPORADICALLY. *AK

TO WHOM IT MAY CONCERN,ON AUG. 26, 2003 AT AROUND 9:45 PM I WAS IN A TERRIBLE CAR ACCIDENT IN MY 2002 FORD MUSTANG ,IN WHICH MY AIRBAGS FAILED TO DEPLOY. THE POINT OF IMPACT WAS APPROXIMATELY 50-55 MPH HEAD ON AND I WAS ALSO STRUCK FROM BEHIND. I AM VERY ANGRY THAT MY AIRBAGS DID NOT DEPLOY AT THE POINT OF IMPACT, ESPECIALLY WITH THE ADVANCED TECHNOLOGY AND SENSORS INSTALLED ON MY VEHICLE. THE POLICE WERE ALSO VERY WORRIED AT THAT FACT. I WANT TO KNOW IF THERE IS ANY LEGAL ACTION I CAN TAKE AGAINST FORD MOTOR CO. FOR JEOPARDIZING MY SAFETY. JASON HIRST. *AK

CONSUMER STATED VEHICLE THE VEHICLE ACCELERATED WITHOUT WARNING. DEALER NOTIFIED. *AK. THE CONSUMER STATED THERE WAS ALOUD NOISE WHEN THE VEHICLE WAS PLACED IN ANY GEAR AND THEN THE VEHICLE JERKED. THE CONSUMER ALSO BELIEVED THE SPEEDOMETER WAS NOT WORKING CORRECTLY. THE REAR VIEW MIRROR WAS LOOSE, THE TAIL LIGHT LENS HAD CONDENSATION, THE WINDOW SEAL TRIM CAME OFF AND THE WINDOWS MADE UP WHEN UP OR DOWN. *JB *NLM

CONSUMER WAS DRIVING APPROXIMATELY 40 MPH WHEN HEARD A LOUD "POP" NOISE. THE RIGHT REAR TIRE BLEW OUT AT THE SIDEWALL. GOODYEAR EAGLE, LS 225/55R16, DOT- M6T4BMER0902 22,674 MILES ON TIRE, ORIGINAL EQUIPMENT.*AK

WHILE DRIVING, AT 55 MPH THE REAR PASSENGER TIRE EXPERIENCED TREAD SEPARATION. GOODYEAR TIRE, P225/55R16. *AK. THE SECOND TIME WHILE DRIVING 10 MILES PER HOUR, THE DRIVER'S SIDE REAR TIRE EXPERIENCED TREAD SEPARATION, ON BOTH OCCASIONS THE RIMS WERE DAMAGED. *TS *JB

I OWN 2 / 2002 FORD MUSTANGS. MY SON HAS BEEN IN 2 ACCIDENTS WITH HIS WITHIN THE LAST YEAR AND IN BOTH INCIDENTS HIS AIRBAG DID NOT DEPLOY. THE FIRST ACCIDENT MAY HAVE A REASONABLE EXPLANATION BUT THE 2ND ONE WAS AN ACCIDENT THAT INVOLVED HIM HITTING A CONCRETE BARRIER AT BETTER THAN 40 MPH. I HAD THE AIRBAG TESTED WHEN REPAIRED ON THE 1ST ACCIDENT AND APPROVED. I AM VERY CONCERNED ABOUT FUTURE PROTECTION FROM THIS DEVICE AND FORD ACTUALLY EXPECTS ME TO PAY FOR ADDITIONAL TESTING. CAN YOU HELP? *JB

WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE SHUT DOWN AND WILL NOT RESTART. *AK

CONSUMER CALLED COMPLAINING ABOUT HAVING ELECTRICAL PROBLEMS. WHILE DRIVING VEHICLE COMPLETELY SHUTDOWN ,LEAVING THE CONSUMER WITH NO STEERING POWER OR BRAKE POWER TO HANDLE THE CAR.DEALER WAS CONTACTED, AND HAS ASKED THE CONSUMER TO TAKE THE VEHICLE INTO THE SHOP TO BE SEEN. *AK

WHILE TRAVELING ON HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE SHUT DOWN, CAUSING THE VEHICLE TO RUN INTO A GUARDRAIL. *AK

THE VEHICLE SHOOK AND VIBRATED WHILE DRIVING WHICH ALMOST CAUSED AN ACCIDENT. THE VEHICLE ALSO STALLED SEVERAL TIMES WHILE DRIVING. THE DEALERSHIP REPLACED THE ENGINE WITH A RE-MANUFACTURED ONE. *AK *CB *NLM

SUBJECT:AIRBAG FAILURE COMMENTS: TWICE NOW MY SON HAS HAD AN ACCIDENT WITH HIS 2002 MUSTANG AND THE AIRBAG DID NOT DEPLOY. FORTUNATELY HE WAS NOT HURT. MY MAJOR CONCERN IS THAT I HAD THE AIRBAG SPECIFICALLY TESTED AT THE REPAIR SHOP AT THE LAST REPAIR BEFORE ACCEPTING DELIVERY OF THE CAR. I WAS TOLD SOMEONE IS HIRED BY THE REPAIR SHOP TO COME OUT AND RUN TESTS BY HOOKING UP INSTRUMENTS TO THE CAR AND GETTING A READ OUT. TO THE BEST OF MY KNOWLEDGE THIS WAS DONE BUT MY SON JUST HAD HIS 2ND ACCIDENT AND HIS CAR HIT A CONCRETE BARRIER AT BETTER THAN 40 MPH AND THE AIRBAG STILL DID NOT DEPLOY. I HAVE REPORTED IT TO CONSUMER SERVICE AT THE FORD WEBSITE BUT HAVE NOT RECEIVED A RESPONSE. I AM VERY CONCERNED ABOUT MY SON'S FUTURE USE OF THIS CAR AND THAT FACT THAT MY WIFE OWNS AN IDENTICAL MUSTANG OF THE SAME MANUFACTURED YEAR OF 2002. HAVE THERE BEEN ANY OTHER CASES WHERE THE AIRBAG HAS NOT DEPLOYED WHEN IT WAS EXPECTED TOO AND WHO CAN I CONTACT ABOUT FURTHER ACTION TO TAKE? VERY CONCERNED, CHRIS KOSS FROM NHTSA WEB SITE. *JB

WHILE PARKED ON AN INCLINE VEHICLE WILL SHAKE AND THE BRAKES WILL NOT HOLD. *AK

WHEN THE BRAKES WERE APPLIED, THE VEHICLE PULLED TO THE SIDE.*JB

THE VEHICLE STALLED WHILE DRIVING. WHEN THE CONSUMER ATTEMPTED TO RESTART THE VEHICLE IT STALLED AGAIN AND SOMETIMES DOES NOT START AT ALL. *NLM THE CONTROL VALVE WAS CHANGED WITH NO CODES SHOWING IN THE SYSTEM. BEFORE, THE MECAHNIC STATED THAT THE PROBLEM WAS DUE TO THE WEATHER AND THE GAS. THE RIGHT REAR TIRE HAD A BUBBLE IN THE SIDEWALL AND WAS REPLACED. SCC

THE VEHICLE BUMPER WAS COMING OFF (STICKING OUT ON THE SIDES). THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE PROBLEM WAS CAUSED BY TAKING THE VEHICLE TO THE CAR WASH. *NLM

THE VEHICLES FUEL PUMP FAILED AND CAUSED THE ENGINE TO CUT OFF WHILE DRIVING 65 MPH. THE PUMP WAS REPLACED ONCE PRIOR TO THIS INCIDENT. *NLM.

WHILE BRAKING THE VEHICLES ENGINE DIED. WHEN THIS OCCURRED THE CONSUMER WAS NOT AWARE THAT THE ENGINE HAD DIED UNTIL HE ATTEMPTED TO PRESS THE ACCELERATOR. *NLM

CONSUMER PURCHASED VEHICLE "NEW" FROM DEALERSHIP WITH 16 MILES ON THE ODOMETER. APPROXIMATELY 6 MONTHS AFTER PURCHASE THE CONSUMER BEGAN HEARING A "SQUEALING" NOISE COMING FROM REAR SUSPENSION WHILE DRIVING. THE DEALER DIAGNOSED THAT VEHICLE HAD BEEN IN A FRONTAL AND REAR COLLISION PRIOR TO SALE AS NEW. CONSUMER TOOK VEHICLE TO DIFFERENT BODY SHOPS AND CONFIRMED DIAGNOSIS. THE DEALER ADMITTED THAT VEHICLE HAD BEEN IN AN ACCIDENT PRIOR TO SALE AS NEW, BUT ADVISED CONSUMER IT IS MANUFACTURER'S PROBLEM. CONSUMER CONTACTED MANUFACTURER WHO ADVISED IT'S A DEALER ISSUE. *NLM

AFTER STOPPING AT A RED LIGHT DURING A RAIN STORM. I ATTEMPTED TO PULL OUT AFTER THE LIGHT TURNED GREEN THE MOTOR DIED. I STARTED THE CAR RIGHT BACK UP. THE NEXT DAY MY BELT STARTED SQUEAKING. I HAVE AN APPOINTMENT FOR SERVICE. ALSO, DURING THE FIRST 10 DAYS OF BUYING THE CAR THE THROW OUT BEARING HAD TO BE REPLACED.

THE AXLE BROKE, WHICH CAUSED THE REAR WHEEL TO FALL OFF, CONSEQUENTLY THE DRIVER LOSS CONTROL OF THE VEHICLE. *JB

I WAS ALMOST KILLED YESTERDAY (2-12-03) AS I DROVE MY 2002 FORD MUSTANG IN BUSY TRAFFIC. SUDDENLY THE CAR LOST ALL POWER STEERING AND POWER BRAKES. I PRACTICALLY WRENCHED MY BACK AS I FORCIBLY STEERED THE CAR AND USED THE EMERGENCY BRAKE TO PULL SAFELY TO THE CURB. FORD ROADSIDE SERVICE ARRIVED AND DISCOVERED THE SERPENTINE BELT HAD COMPLETELY COME OFF AND WAS DRAGGING ON THE GROUND. GALPIN FORD DEALERSHIP REPLACED THE BELT BUT SAID NOTHING ABOUT POSSIBLE DEFECTS TO THE BELT OR THE CAR. I AM AFRAID TO DRIVE THE CAR - WHAT HAPPENS IF THE BELT COMES OFF WHEN I AM ON THE FREEWAY?

CONSUMER STATES ENGINE STALLS WITHOUT WARNING WHILE DRIVING RESULTING IN LOSS OF STEERING AND BRAKE FUNCTIONS. DEALER UNABLE TO DETERMINE CAUSE. PH

CAR WILL STALL WHILE MOVING. LOSS OF POWER BRAKING/STEERING WILL OCCUR. DT

THE CONSUMER WAS AT A INTERSECTION IN PROCEEDING TO PULL OUT. ANOTHER VEHICLE RAN THE RED LIGHT AND HIT HER HEAD ON. THE DUAL AIRBAGS DIDN'T DEPLOY AT ALL. PLEASE FURNISH ADDITIONAL INFORMATION. MR

ON NOV. 3RD OF THIS YEAR MY SON HAD A BLOW OUT WITH ONE OF THE NEW EAGLE LS TIRES. HE WAS PULLING INTO A DRIVEWAY AND HIT THE CURB WITH HIS FRONT RIGHT TIRE. HE TOOK THE TIRE TO A GOODYEAR DEALER AND TOLD HIM WHAT HAD HAPPENED. THE DEALER TOLD HIM THAT HITTING THE CURB CAUSED THE TIRE TO BLOW. THIS TIRE HAD ONLY 2341 MILES ON IT AND I DO NOT THINK THAT HITTING A CURB WHILE ENTERING A PARKING LOT SHOULD CAUSE THIS TIRE TO BLOW. THIS PAST WEEKEND I WAS LOOKING OVER THE OTHER TIRES AND FOUND A BULGE ON THE LEFT FRONT TIRE. I WOULD LIKE TO KNOW IF YOU HAVE RECEIVED ANY OTHER COMPLIANTS ABOUT THIS TIRE. THE TIRE WHICH I AM ASKING ABOUT IS THE P225/55R16 94T S1 EAGLE LS. CAN YOU PLEASE GET BACK TO ME WITH ANY INFORMATION THAT YOU MAY HAVE ON THIS TIRE. DT

VEHICLE WOULD STALL ON TAKE OFF AND EVENTUALLY BEGAN TO STALL WHILE IN MOTION (45 MPH) WHICH WOULD CAUSE ALL POWER ASSISTED OPTIONS TO FAIL, NEARLY CAUSING MANY WRECKS. TRAVELING 65 MPH THE VEHICLE FAILED TO SLOW AND IT FELT AS IF THE CRUISE WAS STUCK, BUT THE CRUISE HAD NEVER BEEN ENGAGED. TAKEN TO DEALER BUT COULD NOT GET PROBLEM TO HAPPEN IN SERVICE. VEHICLE IS CURRENTLY IN SERVICE. DT

OWNER DESCRIBES FAILURE AS INTERMIITENT LOSS OF ENGINE, SHUTTING OFF WITH NO WARNING. SOMETIMES WHILE DRIVING AT NIGHT ALL ELECTRICAL POWER FAILS. DEALERSHIP DID A DRIVE AND MAINTENANCE CHECK. THE DEALERSHIP REPLACED THE WIRING HARNESS AND RETURNED THE VEHICLE TO THE OWNER. NOW THE ENGINE KEEPS HIGH ACCELERATION WITH THE RPM CONSTANTLY IN THE "RED" EVEN WITH FOOT OFF OF THE ACCELERATOR PEDAL. PROBLEM CAN'T BE DUPLICATED SO THE DEALERSHIP DOESN'T HAVE AN ACTUAL FIX. PLEASE DESCRIBE DETAILS. MR

ENGINE STALL DURING BRAKING AFTER HARD ACCELERATION WHILE IN NUETRAL AND PRESSING THE CLUTCH. DT

CONSUMER STATES THAT THE ABS SYSTEM ON THE VEHICLE IS NOT WORKING PROPERLY, WHEN APPLYING THE BRAKES. THE BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR. DEALER REPLACED THE MASTER CYLINDER AND STILL REOCCURRING THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. MR

CAR HAS BEEN REPAIRED 4 TIMES AND STILL HAS VIBRATION AT HIGHWAY SPEEDS. MANUFACTURER TELLS ME THIS IS NORMAL. MR

CAR HAS BEEN REPAIRED 4 TIMES AND STILL HAS VIBRATION AT HIGHWAY SPEEDS. MANUFACTURER TELLS ME THIS IS NORMAL. MR

THE CAR INTERMITTENTLY STALLS ON DECELERATION. WHEN DECELERATING TO A STOP, PUSHING IN THE CLUTCH AND BRAKING WILL CAUSE THE VEHICLE TO DIE. THERE IS NO WARNING OR DEFINITE RATE OF SPEED OR RPM. IT OCCURS OCCASIONALLY. THE DEALER ATTEMPTED TO FIX BY ADJUSTING THE VOLTAGE ON THE THROTTLE POSITION SWITCH, SECOND REPROGRAMMED THE COMPUTER. THE THIRD OCCURANCE STATED THEY COULD NOT DUPLICATE THE PROBLEM. THIS IS A SAFETY ISSUE BECAUSE WHEN THE CAR DIES WHILE BRAKING, YOU LOSE POWER STEERING AND BRAKING ABILITY.*AK

WHILE DRVING GAS PEDAL BECAME STUCK TO THE FLOOR. CONSUMER ATTEMPTED TO BRAKES, AND VEHICLE SLOWED TO APPROXIMATELY 55MPH, BUT WOULD NOT STOP. CONSUMER THEN COLLIDED WITH THE CURB. VEHICLE CHECKED BY DEALER, WHO ADVISED CONSUMER THAT AN ENGINE PROBLEM EXISTED. *AK

WHILE DRIVING ON FLAT OR INCLINE SURFACE AT LOW SPEEDS VEHICLE WILL STALL WITH NO WARNING. DEALER NOTIFIED.*AK

STALLING AFTER ACELERATION. *AK

STALLS OCCURS APPROXIMATELY EVERY 1-2 WEEKS WITHOUT WARNING; REPLACING IAC DIDN'T FIX. *AK

THE CAR DIES UNEXPECTEDLY. THE CHECK ENGINE LIGHT COMES ON BUT THE DEALER SAYS THAT THEY CANNOT FIND ANYTHING WRONG WITH THE CAR. THIS HAS HAPPENED ON TWO DIFFERENT OCCASIONS, (WHILE THE CAR IS IDLING AND WHEN THE CAR IS IN GEAR MOVING). FORD SAID THAT THIS HAS BEEN REPORTED ON NUMEROUS OCCASIONS BUT THEY CANNOT FIX THE PROBLEM BECAUSE WHEN THE DIAGNOSTIC CHECK IS DONE NO PROBLEM CODES ARE RECORDED. HAVE YOU HEARD OF THIS PROBLEM OCCURRING AND WHAT CAN I DO TO GET THE PROBLEM FIXED.*AK

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

VEHICLE WOULD LOSE POWER AT DIFFERENT TIMES AND SPEEDS. MASS AIR SENSOR REPLACED, BUT THE MECHANIC FOUND THAT THERE WAS NO GASKET. ALSO, MECHANIC FOUND THAT THERE WAS TOO MUCH AIR WHERE FILTER WOULD BE. PLEASE DESCRIBE DETAILS.*AK

ENGINE STALL AND WILL DIE AT BRAKING. COMMON PROBLEM WITH MUSTANGS. ENGINE DIED NUMOROUS TIMES NEARLY CAUSING AN ACCIDNETS.*AK

DRIVER SIDE SEAT BELT IS VERY SENSITIVE, IT WILL RETRACT WHEN VEHICLE HITS THE SLIGHTEST BUMP IN THE ROAD. DRIVER HAS TO UNHOOK SEAT BELT FOR SEAT BELT NOT TO RETRACT. *AK *TT

BOTH AIR BAGS FAILED TO DEPLOY. OUR MUSTANG STRUCK A PICK UP TRUCK AS IT TURNED LEFT IN FRONT OF US AT AN INTERSECTION WHILE TRAVELING 40 MPH. WE STRUCK HIS RIGHT REAR PANEL AND NEITHER ONE OF THE AIR BAGS DEPLOYED.*AK

WHILE TURNING AT 30MPH, VEHICLE STALLS WITH NO WARNING. DEALER NOTIFIED. CAUSE UNKNOWN.*AK THIS VEHICLE LOSES ALL ELECTRICAL POWER INCLUDING THE IGNITION. THIS VEHICLE IS STILL IN THE POSESSION OF THE DEALER. *JG

CAR STALLS OCCASIONALLY WHILE COASTING AND CLUTCH IS PRESSED TO THE FLOOR. CAR HAS BECOME VERY DANGEROUS TO DRIVE DUE TO THE FACT THAT IT COULD DIE AT ANYTIME AND IT LOOSES POWER STEERING AND BREAKING BECOMES VERY SLUGGISH. DON REID FORD (MAITLAND, FLORIDA) SAYS NOTHING IS WRONG WITH THE CAR. *AK

CONSUMER STATES AFTER TESTING THE SHOULDER HARNESSES, THE FRONT HARNESS CAME OUT OF THE WALL WHILE INSTALLING STRESS TEST EQUIPMENT WITH ONLY THE TENSION TAKEN OUT OF THE CHAIN, THERE WAS NEVER A PULL APPLIED TO THE HARNESS, THE CENTER HARNESS HAD PREVIOUSLY CAME OUT OF THE VAN AND THE BRACKET HOLDING THE SEAT BELT ASSEMBLY PULLED OUT OF THE WALL, CONSUMER FOUND THAT THE UNIT WAS ATTACHED WITH AN ALUMINUM ANCHOR AND ONLY THROUGH THE FIBERGLASS WALL OF THE VAN, THAT IS WHY THE TESTS WERE BEING COMPILED. THE SEATS THAT WERE INSTALLED WERE WRONG. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC

CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. *SLC

CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC

ENGINE STALLED WHEN APPLYING BRAKES FIRMLY EVEN THOUGH THE CAR WAS IN NEUTRAL AND THE CLUTCH PEDAL WAS PUSHED DOWN. THIS INCIDENT ALMOST CAUSED AN ACCIDENT DUE TO ABSENCE OF POWER BRAKES, POWER STEERING, AND ACCELERATION. *AK

WHILE DRIVING AT 25MPH VEHICLE STARTED TO SMOKE, PULLED OVER TO CHECK. VEHICLE CAUGHT ON FIRE. VEHICLE WAS TOTALLED.*AK

VEHICLE WAS HIT HEAD ON AT 5-10 MPH, AND DRIVER'S AIRBAG DEPLOYED. YET, DRIVER HIT HER HEAD ON WINDSHIELD. DAMAGE TO VEHICLE UNKNOWN AT THIS TIME.*AK

CONTACTED DEALER, DEALER SAID COULD NOT HELP, CAR BURNED TO GROUND.DEALER WOULD NOT EVEN GIVE ME A LOANER CAR, STILL UNDER INVESTIGATION. NO SAFETY EFECT LISTED. *AK

CONTACTED DEALER, DEALER SAID COULD NOT HELP, CAR BURNED TO GROUND.DEALER WOULD NOT EVEN GIVE ME A LOANER CAR, STILL UNDER INVESTIGATION. NO SAFETY EFECT LISTED. *AK

UNKNOWN CAUSE OF FIRE UNDER DASH. *AK

THIS LINE OF VEHICLES ALSO HAS 2 OTHER MAJOR COMPLAINTS FROM MANY OWNERS, 1ST IS A PROBLEM WITH THE FRONT BRAKES SQUEALING THIS WAS IDENTIFIED IN THE 2001 MODEL YEAR, A TSB WAS ISSUED AND THE 2002 MODEL HAS THE IDENTICAL PROBLEM. THE SECOND ISSUE IS THE ENGINE RUNNING ROUGH AT IDLE. AGAIN A TSB WAS ISSUED BUT THE PROBLEM WAS NOT CORRECTED IN THE 2002 MODEL YEAR. THE MAIN PROBLEM THAT WAS REPORTED HERE WAS DUE TO THE BRAKE PEDAL SINKING TO THE FLOOR WHEN THE PEDAL WAS DEPRESSED. ADDITIONALLY, BRAKE FLUID WAS FOUND LEAKING FROM THE TOP OF THE MASTER CYLINDER RESERVOIR. *AK

CARS SHOULD HAVE FRONT REFLECTORS TO AVOID ACCIDENTS LIKE MINE WHERE THE OTHER DRIVER HAS NO LIGHTS ON

PROBLEM WITH TIRES AND TRANSMISSION KEEPS STICKING. INTERIOR PILLAR LOOSE

LUGS: NUTS FELL OFF. CONSUMER WAS TOLD BY DEALER THAT HE SHOULD RETORT LUGS: NUTS AFTER SO MANY MILES. BUT NOTHING WAS MENTIONED IN THE DRIVER'S MANUAL.*AK CONSUMER STATED THAT HE FOUND TWO OTHER LUG NUTS FOUND LOOSE. *YH

WHILE DRIVING 30 MPH ACCELERATOR PEDAL FELT FLOPPY. CONSUMER CHANGED GEAR , LET FOOT OFF ACCELERATOR, AND VEHICLE CONTINUED TO ACCELERATE. CONSUMER APPLIED CLUTCH TO SLOW VEHICLE DOWN. VEHICLE IS AT DEALER AT THIS TIME.*AK

WHILE TRAVELING AT HIGHWAY SPEED OF 60 MPH SEPENTINE BELT CAME OFF AND CAUSED LOSS OF POWER STEERING AND POWER BRAKES. DEALER NOTIFIED, AND MADE REPAIRS. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTER.*AK

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK