1C4PJMMX8MD1426062021 JEEP CherokeeAltitude, Latitude Lux

Have a safety recall on my vehicle. Jeep has had this issue for the last couple of years (unbeknownst to me) and still don’t have a remedy for the issue. I’m concerned it’s going to continue to cause damage to my vehicle. Found out there was a recall from a carfax email. It took Jeep an extra month to notify me.

I am writing to express my serious concerns regarding a recent PTU failure associated with a recall on my Jeep vehicle. This issue nearly cost me my life when the vehicle abruptly stopped in the middle of a highway. Unfortunately, Jeep has refused to cover rental expenses related to this incident. Initially, the company did not acknowledge the problem, and now it appears they are purposefully delaying necessary diagnostics to evade responsibility. Given the circumstances, I feel it is imperative to seek legal counsel to protect my rights and ensure that my safety concerns are addressed appropriately. Thank you for your attention to this matter.

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 40 MPH, the vehicle's wheels locked up. The contact sustained injuries to the neck and whiplash and pain. The service 4WD warning light was illuminated after the failure. The contact stated that the failure was related to NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was towed to the local dealer. The dealer diagnosed the vehicle and determined that the failure was caused by a catastrophic PTU failure. The vehicle was not repaired. The dealer was able to obtain a loaner vehicle. The manufacturer opened a STAR case and determined that there was no coverage on the vehicle for the failure. The failure mileage was approximately 62,000.

The PTU UNIT HAS FAILED TWICE ALREADY ON MY VEHICLE! THE FIRST TIME IT WAS STILL UNDER WARRANTY AND COVERED; THIS LAST TIME IT IS OUT OF WARRANTY, AND I HAD TO PAY OUT OF POCKET FOR IT, $3,186.02. Then a month or so later received a document in the mail stating that this is now a safety recall and if you have already had it fixed, once they find a remedy it will have to be fixed again, as it is still wrong and can fail AGAIN. ALSO states if you paid out of pocket for said repair to go to the website with documentation and a refund would be issued within 60 days of them receiving it.... but once you do that they automatically respond and deny it stating until a remedy is found they aren't giving me my money! which is against the law!!! And to top it off, my car is already acting up again, and pretty sure this will be going out again soon... so there will be a lot more for them to deal with if this does not get resolved and money returned to me. Which, in actuality, they should be giving me a refund on the vehicle as this first incident happened in 2022... so we should be well out of the "reasonable timeframe" to come up with a solution to fix said problem. The Manufacturer is withholding a resolution due to a lack of a recall remedy! Campaign 40D NHTSA 23V-404

I bought my 2021 jeep in 2023 at Matthew's in Pa and from day 1 my antifreeze has been leaking, I Bought the extended Warranty and they told me I didnt buy it and wouldn't fix nothing, so I took it back down there and other guy told me yes I had a Warranty but it's outdated and nothing they can do, which isn't fair on me! Now my heater core is bad which from get go that was the problem but they couldn't figure it out! Now I have every light on seat belt, air bag, engine light, parking brake, lane assit, etc and I can't afford to fix it and the inspection is due but can't get it fix all because of them telling me I didn't have a Warranty!!! Please respond my name is [XXX] phone # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle has developed a safety-related defect involving the rear differential. During low-speed turns from a stop, in both forward and reverse, the rear drivetrain exhibits grinding, binding, and wheel hop, causing the vehicle to jerk and resist normal movement. This condition affects the vehicle’s predictable handling while maneuvering in parking lots, intersections, and other confined areas. If the rear differential continues to deteriorate, it could result in catastrophic drivetrain failure and a sudden loss of vehicle propulsion, leaving the vehicle unable to move and potentially stranded in an active traffic lane or other hazardous location. This defect presents an unreasonable risk to the safety of the vehicle occupants and other road users and should be investigated as a potential safety-related defect.

Jeep Cherokee 2021 with less than 44,000 miles. pTU accentuates went out. VIN not in recall despite the make, model, and problem being recalled on 60,000 other jeeps already. If not fixed the car can freeze and possibly roll over or roll away when in park. I feel jeep should pay for this as part of their recall.

I am the owner of a 2021 Jeep Cherokee that is subject to NHTSA Recall 26V-290 (FCA Recall 40D) for a defective Power Transfer Unit (PTU). The recall notice states that the PTU may fail internally, causing an unexpected and unrecoverable loss of drive power at any speed or allowing the vehicle to roll while in PARK without warning. The notice also states that these conditions can result in a vehicle crash or injury. While the manufacturer has acknowledged this as a safety defect, the recall notice also states that no remedy is currently available. I have been left with a vehicle that has a known safety defect but no means to have it repaired. I rely on this vehicle every day as my family’s only vehicle to transport my two young children to school, childcare, activities, medical appointments, and for my employment. Without a repair or transportation assistance, I must either continue driving a vehicle with a known safety defect or be left without reliable transportation. I am requesting that NHTSA document the hardship and ongoing safety concern created by this recall and the lack of an available remedy. I will also be contacting Jeep Customer Care to request a loaner or rental vehicle while a repair is unavailable. I believe owners should not be expected to continue driving a vehicle with a known safety defect or be left without reliable transportation while waiting for a remedy.

While getting an oil change, the mechanic below noticed a crack in my rear differential. He sent me a picture. I have looked online and there are thousands of complaints for the same issue. I immediately contacted the local certified Jeep mechanic and was told that the rea diff housing has a crack around snap ring and the the PTU has a leak and evidence of metal. I was quoted over $6,000 to repair the vehicle and was told I could drive it until I couldn't anymore. The "service 4wd" light has been coming on since I bought the car less than 2 years ago but nothing could be found wrong until last Friday. There is a recall for this issue on other makes and sub models for the Jeep Cherokee but for some reason mine is not included. Please investigate as soon as possible as it is not possible for me to afford the repairs.

SVC 4WD light came on took to repair shop found it needs a new transfer case

Nothing has happened yet. What is the timeline to correct this issue. The loss of power, and other issues that may happen could be catastrophic. Why is there no timeline required for resolutions? Notification are expected to begin to be sent by June 25,2026, why were they not required to be sent immediately, by law ? The government has many rules and regulations, who dropped the ball on issues that could be Catastrophic?

My vehicle is currently experiencing active, dangerous symptoms related to the open FCA/Stellantis Power Transfer Unit (PTU) safety recall (Recall Campaign 40D / NHTSA Campaign 23V-407). The vehicle is experiencing severe drivability issues related to this defective part, including vibrations and intermittent power issues, creating an immediate safety hazard of sudden power loss or roll-away while driving or parking.The Problem with the Manufacturer’s Response:The manufacturer has issued a "remedy not yet available" notice and has failed to provide a replacement part to fix this known safety defect. Local dealerships refuse to repair the vehicle because the re-engineered recall part does not exist yet. Furthermore, the manufacturer and dealership have failed to provide a safe loaner vehicle or an immediate stop-gap repair while my vehicle remains unsafe to operate.Safety Risk:I am being forced to either drive an inherently unsafe vehicle that faces an active recall for sudden loss of motive power, or leave the vehicle completely inoperable without alternative transportation. The manufacturer's unreasonable delay in producing the remedy part, combined with a lack of interim consumer support, poses a severe and direct risk to my safety, my passengers, and other drivers on the road. I request that the NHTSA investigate the manufacturer's delay in providing a timely remedy for Campaign 23V-407.

My 4WD warning light keeps coming on. Took to the dealer and they are telling me it’s my PTU.

Service 4wd light came on. Driver side clinking noise came from tire area. Took my jeep to the dealership in which they diagnosed the problem as a PTU (Power train unit) failure. The part is on 2 months back order

My 2021 Jeep Cherokee Trailhawk is currently immobile due to an active safety recall involving vehicle movement/park functionality concerns, and loss of power. Prior to the recall being issued, one certified Jeep dealership inspected the vehicle regarding the concern - with no resolution. Since the recall has now been formally issued, I have attempted to contact both that dealership and the certified Jeep dealership where the vehicle was originally purchased by phone and email to obtain recall assistance, repair guidance, and information regarding transportation options. Neither dealership has responded to my calls or email communication. The vehicle is currently unusable and poses a safetly concern due to the recall condition. I reply on this vehicle for daily commuting and transportation. Stellantis Customer Care was contacted, but a customer care case was not opened. At this time, I have been unable to obtain assistance, repair scheduling information, or guidance regarding the safe operation or transportation accomodations while the vehicle remains affected by the recall.

I've had my 2021 Jeep Cherokee Limited 4X4 since July 2023 with zero issues until my service 4WD light came on in December 2025. It went off immediately, but I let my mechanic look at it & he couldn't find anything. It continued this way until early April 2026, the light came on but always went off right away. I was driving home from my grandsons' house (about 1.5 miles) & half way home, there was suddenly an awful, LOUD noise coming from under the Jeep & the steering was difficult at best. I was afraid for my life driving less than 4 blocks from my house. The next day, it started fine & the 4WD light was not on. I attempted to drive back to the grandsons'; immediately after accelerating after the stop sign by my house, the 4WD light came on & a new, louder, scarier noise came from under the car. I couldn't pull over safely (nowhere to pull over except someone's yard) & became very frightened that I would hit the people on the sidewalk, the cars in the other lane, etc. I had some helpful people stop & push my car back to my house (I'm disabled). The next morning I had it towed to Surefire (my mechanic) & after a few days, he called & reported it was the PTU, I'd have to replace it immediately. I had to pay a deposit of $600 cash & after several weeks, my Jeep was fixed. I paid the other $1454 via credit card to get the Jeep back. This is NOT safe!! I see recall 40D last week & was relieved- until I spoke with FCA today. Evidently, all other 2019-2023 Jeep Cherokee Limited 4X4 are recalled except mine. What if I'd hit the pedestrians? What if I'd crashed into the oncoming cars? I'm almost too scared to drive due to this PTU failure. It's an awful thing to experience. I have a beautiful Jeep I'm afraid to drive. This is not right.

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving approximately 45 MPH, the vehicle lost motive power with the 4-wheel drive warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that the transfer case and actuator had failed. The contact was unaware whether the components needed to be repaired or replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the parts required for the recall repair were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 18,000.

Warning came up saying”4wd system unavailable service required”

Vehicle started randomly displaying service, four-wheel-drive and four-wheel-drive unavailable. Eventually, the service light remained on consistently. The car went to a mechanic who checked with the dealer and they confirmed an undocumented issue with the PTU board on the transfer case. My mechanic was informed that there is a warranty extension that the dealer implements if this issue occurs, however it takes several months to have a dealer approved repair. This should absolutely be a published recall on models that are affected. Thank you.

My husband was driving the vehicle at approximately 70 MPH on I-75, the vehicle slipped out of drive and into neutral causing the vehicle to lose the capability to accelerate and maintain the traffic flow. When trying to attempt to put the car into drive it would not engage and the engine just reved. Thankfully my husband was not hurt, but this could have been a potentially very bad outcome. I have had the dealership here, Phillips CJRD diagnose the vehicle, they are saying it needs a new PTU, over $3300 to replace. The vehicle is only 5 years old! The PTU is also on backorder for almost 2 months, obviously this situation is having very frequently. There was absolutely no warning of this failure, no warning lights, etc... Jeep has recalled previous years of the Jeep cherokee for this exact failure. They need to recall and pay for the 2021 models as well. So far we are out $300 in towing fees and the diagnostic test from the dealership. I believe Jeep should pay for the PTU replacement and refund the diagnostic fee.

PTU overheated, message is "4WD unavailable" or "reduced functionality". PTU replaced by Jeep, new PTU has overheated and will not go out of 4WD low unless car is turned off, PTU cools off for 20 minutes, will then go out of 4WD low. Dealer has confirmed the problem. Not sure what next steps are but I thought you should be aware of this recurring issue since the 2021 PTU is very similar to the earlier model PTU's that have been recalled.

The contact owns a 2021 Jeep Cherokee. While driving at an undisclosed speed, the vehicle abruptly lost automotive power, and the vehicle coasted to the side of the roadway. The contact stated the power transfer unit had failed, causing the transmission to become inoperable. The vehicle was towed to a dealer and was diagnosed with PTU failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,000.

Seatbelt failure in a 2021 Jeep Cherokee at approximately 80,000 miles. The seatbelt is not functioning properly and does not operate as intended, creating a safety concern. The issue was diagnosed by the dealership, who confirmed the seatbelt failure and stated repairs are needed. I was quoted 522 for the repair, and only partial goodwill assistance has been offered. Despite this being a critical safety component, I have not been provided a loaner or rental vehicle while the repair is expected to take 5–10 days. This leaves me without safe transportation. I am concerned about the safety risk of a failed seatbelt and the lack of full support for a safety-related defect

I purchased this 2021 Jeep Cherokee, and it has developed a life-threatening defect where it performs an uncommanded braking while driving at speed. Without any warning the car slams on the brakes creating an immediate risk of a Rear end collision. Diagnostic scans show multiple critical failures: PO128 (the initial warning of a computer communication issues). Dealership (Echo Park) refuses to fix with the proper OEM part and denies my warranty, (I called it in on day 15 on my Warranty, 01/28/26) I let them know the fans were loud, RPMs fluctuating, tailpipe full of black soot and making a loud sputtering, this is burning up my fuel fast. My appt was on 02/10/26 They said there was nothing wrong with it. A couple weeks go by and then the check engine light turned on (after my Warranty) i took it back on 03/19/26, They visually verified the code, said I had to pay out of pocket to fix it with an aftermarket part not the OEM part. They set up an appt for 03/25/26. UO128 (lost communication with brake control module) and C008E-00(ECU internal performance). These codes are directly linked to the NHTSA safety investigation PE22- 009. When I took the vehicle to Allways [XXX] on March 23, 2026, the Service Department refused to perform a safety inspection without an upfront payment, despite the vehicle having exposed wiring in the steering column and part of an active federal safety probe. As a small business owner (Maid To Sparkle) grandmother who transports a [XXX] daily, I am now stranded with a vehicle that is unsafe to drive due to a documented a manufacturer defect. While at the dealership I was simultaneously on the phone with Jeep Customer Care. Despite the vehicle being under federal safety investigation for the exact ghost breaking I am experiencing both the dealer and corporate representative denied assistance and refused a safety inspection without an upfront fee This shows a coordinated refusal to address a documented safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the radio went black, with the message "Re-insert USB" displayed. The contact was unable to use the radio. Additionally, the rear-view camera, the AC/HEAT settings, and other safety features were inoperable and unavailable. The vehicle was taken to a dealer where it was diagnosed and determined that the radio needed to be replaced. The vehicle was not repaired because the parts were no longer being manufactured. The manufacturer was notified of the failure and informed the contact that the parts were no longer being manufactured. The failure mileage was approximately 92,000.

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 50 MPH on the highway, the vehicle lost 4WD functionality. The message “Service 4WD” was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the 4WD actuator had failed and the transmission needed to be replaced. The vehicle was not repaired due the part to repair the vehicle not being available. The manufacturer was not notified of the failure. The approximate failure mileage was 44,600.

The 2021 Jeep Cherokee sporadically and infrequently engages the parking brake and hazard flashers. In order to disengage it, the car must be put in park and turned off then on, sometimes repeatedly. It has happened multiple times when the car is at a stop and in drive (at a stoplight, etc.) Recently it started happening while driving. The parking brake engaged and the car slammed to a stop nearly causing the car behind me to rear-end me. The dealership's service department has not been able to duplicate the problem or find any codes indicating a problem. They confirmed the software is up to date.

The 948TE 9-speed automatic transmission failed at approximately 75,000 miles on my 2021 Jeep Cherokee V6 80th Anniversary Edition. The Engine light eliminated while traveling down the highway. No noise or indication of engine or transmission trouble, Decided to head directly to the dealership. When I approached my first light off the exit (still no sign of trouble) the vehicle rolled backwards. Applying breaks to avoid collisions with vehicles behind, I tried accelerating with little to no power from the transmission. The vehicle is currently at an authorized Jeep dealership and available for inspection. This condition created a safety risk because the vehicle hesitated entering traffic and rolled backward while stopped, increasing the risk of collisions. An engine warning light illuminated while driving prior to complete drivability failure. Symptoms included delayed engagement and slipping from a stop, which worsened rapidly after the warning light appeared. The failure has been diagnosed and confirmed by an authorized Jeep dealership, which determined the transmission requires full replacement. The vehicle has been inspected by the dealership service department. No crash occurred, so no police or insurance inspection was involved. Jeep dealership would not offer any goodwill assistance despite being just outside the threshold for drivetrain warranty.

The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety hazard. All of the climate control, radio and general info are also on this screen. I have not had it diagnosed at the dealership because they charge 160.00 to just hook up to diagnostics.

the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a part since it is backordered over 1200 people right now are having issues with the part of the vehicle

Car accident on 1/24 hit tree head on around 35 mph with NO airbags deploying. Suffered from concussion and whiplash, and potential of more serious injury. Insurance will be inspecting vehicle in the next week to determine total loss. No warning lamps, messages or other issues to the car prior to the accident

I was driving on the interstate at approximately 70 mph when I attempted to accelerate to pass another vehicle. There was no response. At first, I thought I might have hit a patch of ice, but I quickly confirmed that wasn’t the case. I tried to accelerate again, and once more nothing happened—other than the engine revving. No warning lights appeared to indicate a problem. I coasted to the next exit and was able to safely park the Jeep. I then had the vehicle towed to a local Chrysler dealership. As it turns out, the Jeep had suffered a catastrophic failure of the PTU (Power Transfer Unit), which I understand has been a known issue for Jeep for several years. The dealership received a replacement PTU, but they quickly determined that the replacement unit was also defective.

PTU Failure. Known issue. 2017-2019 recalled but the part is still and issue and can lock up transmission. Recall needs to be extended to cover later years

I took my vehicle to dealer shortly after purchase due to jerking forward during stops. A software update was performed and did not have any issues until recently. The past few weeks it began to hesitate upon acceleration and jerked forward harshly into first gear. Today there is a very noticeable prolonged hesitation during acceleration and an odd revving noice coming from TPU. This should be a major recall given the frequency and severity of the issue which could lead to a crash.

The contact owned a 2021 Jeep Cherokee. The contact stated that there was an abnormal sweet/alcohol smell in the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent while in the process of performing a stress test drive. There was a popping sound from the ignition, and it stopped on the interstate. Upon opening the hood, he noticed smoke and flames, and the vehicle fully ignited and caught fire. The fire department was on the scene to extinguish the fire and determined that the cable installation or hose installation failure of equipment/leak resulted in an electrical fire. There was no reported crash, air bag deployment, or police report filed. The local dealer was contacted, who referred to the manufacturer and the NHTSA hotline. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 64,000. The vehicle was deemed a total loss by the insurance company.

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the vehicle lost motive power. Several unknown warning lights were illuminated. The contact stated that the hazard lights failed to operate. The contact's wife coasted the vehicle to the side of the road. The vehicle was towed to the dealer, who determined that the battery had failed. The dealer replaced the battery. The contact stated that the battery warning light was not illuminated before the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.

My jeep initially shutoff while driving on the interstate at 70 mph last December. I took it the dealership and they kept it for 2 months and replaced several parts. I got it back and it shutoff the next day, but started after l let it sit for an hour. Then it went for weeks with no issues, then it started happening again, so I took it to a different dealership. They also repaired different issues. I got it back and it shutoff again on the interstate at 70 mph in rush hour traffic. Both times were scary and unsafe situations. The jeep has been at the dealership now over a month with no diagnosis. It has been at 2 dealerships for a total of 4 months. I've researched this and found out that there are a lot of people having the same problem with this jeep and similar types. I'm wondering why is this not a safety recall issue, because both of my situations could of ended badly if I had panicked. Please have this situation addressed or reviewed before it causes bodily harm! The manufacturer/dealership doesn't seem to take this seriously!!

I have had a service 4wd light on for months. The Power Transfer Case part has been on backorder from jeep for over 4 months and I have been left with out a vehicle this entire time with no updates or information about when the parts will be available.

About a month ago I noticed the gas pump clicking off quickly, way before the tank is full. I have been unable to fully fill my tank since. No accidents have occurred to cause a problem but my engine light is on and after getting it read it says it's an EVAC issue. When placing the nozzle in the tank a large amount of air noise is heard.

2021 78784 MILES WONT DRIVE 4 WHEEL LIGHT ON DEALER STATES NEES NEW PTU SAYS THERES MAJOR PROBLEMS WITH THE PTU BUT WILL NOT COVER UNDER WARRANTY. $ 4, 000 TO REPAIR 99 COMPLIANTS HERE ALONE

PTU failure

While driving on the highway a message popped up that the 4 wheel drive system was unavailable. Then the orange error message displayed the svc 4wd. Then it went off. I called the dealership and was told to get it checked sometime, but since it went off there was no rush. I told him to check it when I brought it in for an oil change. Apparently they did not check it for error codes. No error messages or lights when I went to work. Came out to go home and the battery was dead. Called the dealership for a jump. They came and jump started me. When I put the car into reverse, it wouldn't go. I called the dealership again and they came back and said I'd need to get my Jeep towed to them. My Jeep was towed on Wednesday, October 29. It took the dealership a week to look at my car and find out that the PTU had metal chunks and slime in it.

The check 4wd light on, the PTU needs replaced

Their was no incident

The vehicle was sold by DriveTime (Highland, Indiana) on August 29, 2025, with a known safety recall (Y18 – Transmission Oil Cooler Hose, NHTSA 21V-310) that had not been properly repaired. Jeep dealership documentation dated October 17, 2025, shows the recall was only “inspected” but no repair was completed. Within 30 days of purchase, the check engine light began turning on and off intermittently, and an AutoZone diagnostic (Code P0934 – Hydraulic Pressure Sensor Circuit Low) confirmed a powertrain failure related to the transmission system. The defect affects hydraulic pressure and gear shifting, creating an unsafe driving condition that risks transmission failure while in motion. The issue has been confirmed by both AutoZone and the Jeep dealership but not repaired. Dealer and warranty administrator SilverRock have refused to provide repairs or a loaner vehicle. Both entities were notified that the vehicle is used by a disabled driver and child, and this refusal poses serious safety and accessibility risks. Despite multiple warnings, both companies continue to deny responsibility, violating federal recall obligations under 49 U.S.C. §§ 30118–30120 and creating an ongoing risk of engine/transmission failure while driving. Related complaints are active with the Indiana Attorney General (Case #11811118) and the Federal Trade Commission.

Incident occur on 25 August, 2025: While driving I experienced a violent jerk and sudden loss of power. The vehicle continued to drive with attenuated power, jerking motion during gear shifts, and loud clucking sounds coming from powertrain. There were no injuries or accidents as result of malfunction. The vehicle was later taken to dealership for diagnosis. The dealership determined root cause as a Power Transfer Unit (PTU) failure. PTUs for this vehicle are on backorder or not available from manufacturer. This vehicle is 2021 Jeep Cherokee Trailhawk 4x4 edition with a 3.2L V6 engine and automatic transmission.

UNKNOWN purchased a used 2021 Jeep on July 3, 2025 received the CARFAX showing it passed all tests however, after I drove off the lot the engine sounded funny, took it back on July 10, they send the car to a Jeep dealer who stated it needed a new engine I also stated the AC smells funny, which they never addressed I finally got my jeep back end of Septemeber with new engine never heard a word from the Dealer even after 2 attempts to speak with them to get a full refund

SVC 4WD

PTU power transfer case. Service PTU light came on. We had the jeep dealership read the code and informed us that we needed to replace the PTU power transfer case. They said that it can be dangerous if completely going out because it can cause sudden loss of power. Afaulty power transfer unit (PTU) is dangerous in a Jeep because it can cause a sudden loss of drive power, increase the risk of a crash, or lead to a rollaway incident when the vehicle is parked. Jeep has issued multiple recalls for PTU-related issues, particularly for some Cherokee models, due to potential manufacturing defects that can lead to transmission failure however the year of my jeep is not included but it is the same issue that is currently recalled. I was also told that the PTU is on backorder because of the recall. It is on backorder for longer than 45 days. Why isn’t my Jeep included in the recall?

On May 13th 2025 the 4WD service light came on. We took it to the Dodge Jeep Ram dealership that owns the used car dealership we bought it from. After the mechanic checked everything, they said it was drivable but they needed to order a car part (PTU). Once that car part arrived at the dealership they would have us bring the car back in and they would fix it. On July 8th of 2025, stil no news on when the part would be delivered to the dealership, the car started making weird noises and was not drivable on the road. AAA towed it back to the dealership where they confirmed the Power Transfer Unit stopped altogether (PTU). From there they said they will keep the car until the part comes in, the car part was estimated August 8th. It is now September 11th and they still have not received the part to fix the car. I have contacted Jeep Customer Service, a Law Firm, etc as there is no recall open on this vehicle and it seems to be an issue as our dealership said there were 10 other Jeeps waiting for this part.

The car is reporting service 4WD, they are saying the PTU is bad. Took it into the dealership today.

The service 4wd light is on. The dealership said it is a PTU problem. They want $2500 for a new PTU and of course add more money for labor. This seems to be a manufacturer problem not a car owner problem. It should be a recall item as it has been for 2017-2019 Jeep Cherokees. The dealer should fix this at no cost to the auto owners.

Our Jeep has had multiple accounts of shifting hard, hesitation while shifting, making a hard sound when putting in reverse and now it is having trouble starting up. When we charged the recently purchased (brand new) battery, the vehicle will start up but when placing in reverse it shifts so hard that it sounds like the bottom is dropping out. Now a lot of lights are shining on my panel; the check engine light, the forward collision light, the parking break light, the regular brake notification, the traction control light.....all shining up like Christmas lights. This is an ongoing issue and I feel a recall needs to be done. My car is over the warranty time frame and for a 2021 model that was purchased brand new I should NOT have to be replacing a transmission already and paying out of pocket expenses.

July 3 purchased used Jeep 2021 18,500 miles from a Lincoln Dealer July 5-7 notified dealer something wrong with engine July 10 drop off at Lincoln dealer was told Jeep would be taken to there Jeep Dealer in Titusville for service July 16 we find out Jeep has been delivered, July 21 was told the Jeep needs new engine, ordered was placed, as of today Aug 26 no ETA I filed a case with Jeep Care, they state no ETA maybe October. No warnings when I did the test drive, within an hour of driving and got home engine made terrible sounds etc reported it right away

The padding (foam) underneath the cover of the car seat is cracked/broken. It is available whenever for inspection. By the foam being damaged, it is no longer safe to use according to multiple reliable sources. EvenFlo is claiming for it to be just as safe after reporting the damage. I have sent photos of the damage to EvenFlo and they claim that they will not replace it due to being bought from a 3rd party retailer (brand new) and also claim it’s still perfectly safe to use. It was also inspected by the hospital prior to bringing my daughter home (there was no damage).

The power transfer unit failed and lost power lots of grinding noises and could even roll when in park. What worries me more as I read about this is how many seems to be failing

My vehicle was driving fine and I pulled up to a stop light. When I stepped on gas to drive after the light switched, the car would not move and made a loud noise. The brake automatically kicked in and car would not move. This could have been very dangerous as someone could have slammed into the back of my car which could have caused serious damage to me or my children. There was absolutely no warning of anything wrong with my car. I had to have my vehicle towed to a garage. The PTU in my jeep went with absolutely no warning. This part is on back order apparently because there are so many issues with this part on jeeps. Prior year jeeps have this item as a recall which leads me to believe that this is a Jeep problem that should have been fixed already. So now I am without my vehicle for a month.

When taking off out of my driveway the car hesitated to send power from the engine to the wheels resulting in a delayed start. Unknown which component caused the issue but based on my previous 2014 trailhawks PTU 2 x failure it appears to be the suspect. This placed my me and my family at a risk of a side collision as vehicles drive down our road at high speeds. If we cannot pull out in time, a collision is likely to occur causing serious injury or death. Vehicle I available for inspection upon request but has not been inspected by a dealer, independent shop, of police for this problem and there were no indicator lights that came on.

The PTU (power transfer unit) failed in the middle of the interstate which caused it to stall and not move.

PTU failure Service 4WD Light came on in April 2025 problem confirmed by independent service center has not been inspected by manufacture, police, insurance or others

Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.

Upon exiting a major interstate highway, I slowed down and attempted to merge onto a divided highway. The vehicle (2021 Jeep Cherokee Trailhawk) did not respond, as their was little or no power. Cars behind me, took actions to avoid me. After coasting to the shoulder of the divided highway, I placed the vehicle in park and then back into drive. I experienced a grinding, oscillating noise and a dashboard warning message stating to service 4WD system. I repeated this procedure and was able to advance the vehicle at a slow/steady pace to a local Chrysler, Dodge, Jeep dealership, not far from the malfunction. Dealership has confirmed a major PTU failure, one of the "worst" they have seen. I was also informed that the stated wait on replacement parts is 45 days.

I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.

Car completely died while operating. No Power. Dead in middle of the road. Unable to signal other cars. Jeep dealership ran code and replaced battery. Did not check PTU as requested. Car is now acting up similar to PTU issues. Exact same experiences as outlined in the recall for 2017 to 2020. 2021 should be included for this recall and reviewed or repaired as this is a known issue in jeep cheerokes. This is a serious issue due to the fact that they shut down immediately leaving you in the middle of the road with zero ability to notify anyone you are stopped. No warning signs were present.

The contact owns a 2021 Jeep Cherokee. The contact stated while attempting to drive from a complete stop, the vehicle stalled. The contact stated that the vehicle was able to restart after several attempts. The check engine warning light was illuminated. The contact stated that while driving approximately 5 MPH and making a turn on the same day, the failure recurred, nearly causing the contact to crash into a vehicle and to be rear-ended by another vehicle. The contact stated that the failure had recurred on another occasion. The dealer was notified of the failure and advised the contact to take the vehicle to their location for a diagnostic test. Additionally, the dealer informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.

I was driving on the highway with no overpass, no foreign objects flying, not behind anyone, and my sunroof shattered and exploded all over me with no explanation.

PTU went out at 42,900 miles 2 weeks ago traveling on I81, was very foggy and all of a sudden my rpm went crazy and check engine and service 4 wd light came on pulled to side of highway and car was reving itself on and off and when shifting to drive or reverse car would not move and emergency brake was engaging on it’s own. Called Triple A and had to have towed on truck to dealer . Just bought vehicle 3 months prior . Dealer tested and told me PTU went out in vehicle not sure when part will be available could be months . We were sitting on berm of highway for an hour in foggy conditions and semi trucks flying by was very scary.

"Service 4wd" message came on after startup one day.

Failed rear driveline failed rear differential and failed DTCM. Jeep is still sluggish upon shifting to acceleration. Clunk from park to drive and cold start to warm up normal to drop to normal rpm then rev up to 2.0 while sitting still. I have suspicions that the PTU could be having issues after all the above was replaced

The 4WD light keeps coming on and going off. This issue is reported all over the internet with Jeeps. It started about 60,000 miles, which is also reported as a normal mileage of failure. When the 4WD light is on the vehicle loses stability control which could result in an accident in anything other than dry road conditions. Why is this issue not a recall? A lot of the complaints online seem to be a faulty sensor or the PTU. With as many complaints as there are online, this issue should be covered by the manufacturer.

2/16/2025 Light for 4WD came on when the temperature was 11 degrees. 4WD System Unavailable Service Required 2/19/25 & 2/25/25 Taken into the dealer and stated that Debris in the PTU causing Actuator to stick - will need to be replace PTU - if approved will need to locate part. Car difficult to put into park

I have had 2 incidents involving drivetrain failure which almost resulted in accidents. On 26 September 2024, I was in left lane passing other vehicles when suddenly my vehicle (2021 Jeep Cherokee Trail Hawk) started jerking, felt and sounded like something exploded under vehicle. I was among a group of vehicles, including semi trucks with trailers, both behind me as well as along side me. Vehicle suddenly lost forward motion, engine rpm kept increasing and decreasing, vehicle would jerk like something in drivetrain was binding up but still did not have forward power and losing speed. Dash lights started coming on and going off, then check engine light remained on. while still in passing lane, I had no power to drive forward so I immediately signaled to attempt a safe maneuver in traffic to right edge of road as there was no space on left shoulder. Several vehicles had to swerve to avoid hitting us, a very frightening and unsafe experience. Once I was on side of road, vehicle would not move in any direction, transmission made like a grinding sound if put from drive to park. Vehicle was towed to Papik Motors for repair. Dealer determined shift actuator forks were worn and replaced shift actuator. there were no loaner or rental vehicles available from dealership, I had to rent a Uhaul to get us and camper home. Vehicle returned 4 Oct 2024. On 21 January 2025 while attempting to pass a vehicle on 2 lane highway, my transmission seemed to go into neutral as I was passing causing me to almost be hit by oncoming vehicle as I had lost forward motion. After stopping, vehicle seemed to operate fine but on way home, vehicle made loud noises, transmission was grinding and would not drive. I was able to drive in 4x4 low along edge of road to the dealership. they found metal in PTU case. estimated time for repair is May or later due to parts not available. I have loaner vehicle. Contacted Stellantis twice. Case manager has not called back. I do not and will not feel safe driving

Vehicle hesitates to go into gear and upon takeoff resulting in slamming into first gear. This causes significant stress on the transmission and PTU causing premature failure. Additionally, loss of power to the wheels upon take off could result in a vehicle collision when turning into on coming traffic.

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving 75 MPH on I-15 and accelerating, the transmission seized, and the vehicle skidded to the side of the roadway. The contact stated that the engine was running but the vehicle failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer, where codes were retrieved for the power transfer unit (PTU); but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 99,000.

PTU is going out causing jeep to not have 4wd. 74k miles. Causing the jeep to not be able to get traction on a busy highway causing a traffic jam in snow. Putting people’s safety at jeopardy.

The vehicle gave us a service 4wd warning on my wife's way home from work. The car had numerous issues driving it home. It wouldn't move in drive, until it was put in park and then back into drive and it would automatically engage the parking brake. Once she brought it home I went to check the vehicle. I got into the vehicle, put it into reverse and backed up the driveway. Once I stopped and placed the vehicle in drive it automatically engaged the parking brake. I put the vehicle in drive disengaged the brake pulled the car forward toward my house. I stopped the car placed it in park. The vehicle kept rolling about 2 ft. Into my garage door and then engaged the parking brake.. I don't know what is wrong, I have never seen a vehicle do this. I have checked and this is a common problem. I don't know why this isn't recalled. It is a dangerous vehicle like this.

PTU is going out causing jeep to not have 4wd. 67k miles. Causing the jeep to not be able to get traction on a busy highway causing a traffic jam in snow. Putting people’s safety at jeopardy.

Unknown. While driving this vehicle, the engine just shuts off when stopping. The first time it happened it flashed to put vehicle in park and restart. It shut off and was unable to restart it. It happened 4 other times when at a stop, just shuts off off. Was able to restart it after a few minutes

Driving on the road when the power transfer unit failed. Car would was not in gear, was able to get to side of road but could have been very dangerous. Towed to dealer and was told that part is on back order and would be 1-2 months to get it and there are55 on back order. Factory has hold on them. This is warranty under the power train and should be in stock . This type of failure could cause a crash and possible death. Should be a rercall.

Powertrain unit failed at 74k mileage. This is a chronic issue with Jeep Cherokees and cost $3,400 to repair as warranty expired at 60k.

2021 Jeep Cherokee purchased with 33,000 miles. Around a month to a month and a half after we thought the brakes were needing replaced, couldn't get an appointment anywhere. At inspection we are told that the brakes are fine but the lower control arm (drivers) is bad and it was nothing that I had done. I have documentation from the mechanic stating this and can be provided. We believe this should be part of the recall. What front control arm goes bad before 35,000 miles?

PTU failure or blockage. Only 30,000 miles. 3year factory warranty has passed by 2 months, part can be over 2,000$

The vehicle started jerking and then the front wheel drive would lose power. The 4WD light came on the dash. We took it in and were told there were pieces broken off inside the PTU and the PTU needed to be completely replaced. This happened 600 miles over the manufacture warranty would have replaced it.

I purchased a brand new car and the ABS system keeps failing. My car has passed inspections but for this continues to be a problem

There are times I go to start my car and it has nothing. No lights no door dinging nothing. I started it up on day to go to work and got to the gas station and shut it down to run in quick. Came out 5 mins later and it acted as if someone took my battery out. The car was totally dead. After about 10-15 mins it lit back up and was able to start. Another time it happened in the dead of winter and I was picking my son up. We went to get in the car and all 4 doors were opened. No lights came on and wouldn’t start and as my kids shut doors it would flicker. Times it comes back to life and as soon as you hit the start button it goes black again. It’s been at Tristar and c Harper both and cannot replicate so no fix. I’m afraid it’s going to catch fire or something one day. In the shops for a month and a half total and no results. It’s very intermittent so does not do it all the time. Sometimes it will go a month and be fine then act up 3 times in one week. Please help! I don’t feel safe!

While driving the front left wheel started to come off the axel. The stability control light came on prior to the incident. The vehicle was towed to a Chrysler dealership for a mechanic to inspect the vehicle. A mechanic at a Chrysler dealership inspected the vehicle and the following was repairs were needed- new axle shaft, new knuckle, and new arm control. The axle broke and knuckle broke which resulted in the tire coming off of the vehicle. A claim was turned into insurance carrier and repairs have been completed to the vehicle.

The Jeep caught fire underneath while I was driving on the highway. There were no warning lamps or symptoms of the problem prior to failure. I saw flames come up over the front of the car and immediately parked and ran with my child. We could have died.The fire and stopped car in the middle of the highway could have caused a pile up of crashes. It is unknown what component or system failed and I don't believe it is available for inspection as State Farm decided not to move forward with inspection. They declared it a total loss.

1. Engine timing chain making rattling noise. Yes Automatic Emergency braking activates when there is no collision imminent. Yes 2. Faulty Timing chain can cause significant damage to engine while driving Faulty automatic braking system can cause accident if stopped abruptly in traffic. 3. Timing chain has been inquired by mechanic. Video of the noise. Needs to be confirmed by dealer for warranty 4. No 5. No warning

Jeep stuttered and jerked on the freeway and then dropped out of gear. I managed to get to the shoulder but the engine would just rev and not go fwd while in drive or manual mode. I could not engage the parking break and when in park, the jeep would still roll forward. I turned the jeep off and on several times but it would not engage in forward gear, but the rpms would go up. I could put the jeep in reverse but no forward gear would engage

I've been experiencing repeated instances of my 2021 Jeep Cherokee Latitude Lux 4X4 shutting off while I'm driving, without any warning lights. The message "Shift to P to start" appears on the screen. On several occasions, the car shut off unexpectedly, almost causing accidents. Despite multiple visits to the IG Burton service department, no fault codes were found. Chrysler told them to replace the crank sensor. They were very confident that was the problem, but the issue recurred again 13days after I got the vehicle back. They replaced my fuel pump this time but still have no evidence to prove that is the issue. They continue to guess at parts and I have to be the guinea pig to see if they got it right. This has been its 4th time in the shop and well over 10 time has this vehicle shut off on the highway. I believe jeep should step in at this point and find the cause of this problem or label the vehicle defective if they cannot. This ongoing issue has caused me frustration, anxiety, and safety concerns. I feel unsafe driving the vehicle. Especially after being told the last time they "felt confident" only for me to be stuck waiting for a tow truck in the road a few days later. The uncertainty surrounding the problem and the recurring nature of the incidents have greatly undermined my confidence in the vehicle's reliability and safety. I also have a detailed report of every time the vehicle has shut off/ been to the service department but I can't get it to attach on this site.

ON 5 JANUARY 2024 THE VEHICLE WAS IN MY GARAGE AND WAS DEAD, TRIED TO JUMP START, STILL WOULD NOT START. CALLED ROADSIDE ASSISTANCE, VEHICLE GOT TO DEALER AND THEY USED THEIR JUMP START SYSTEM. DEALER RAN SYSTEM TEST AND CHARGED BATTERY AND FOUND NO FAULTS. OVER THE NEXT FEW WEEKS CHARHING RATE WAS 14.4V FOR A FEW DAYS, THEN DROPPED TO 13.6V AND EVENTUALLY DROPPED TO 12.3V BUT THEN WOULD JUMP BETWEEN 12.3V AND 13.6V. ON 25 JANUARY VEHICLE AGAIN DEAD, WILL NOT JUMP START, ROADSIDE ASSISTANCE AGAIN. AT DEALER NOW, 26 JANUARY SO DEAD KEY FOB WOULD NOT UNLOCK DOOR. DEALER STATES THIS HAS BEEN AM ONGOING COMMON ISSUE WITH THE MODELS THAT USE THE AGM BATTERIES. VEHICLE HAS LESS THAN 17,000 MILES,

Parking brake automatically engaged while sitting at traffic light. First time it has done it. Just had an inspection on car a few months back and nothing was wrong with car at that time.

ON ACTIVATING AND SETTING CRUISE CONTROL, VEHICLE CORRECTLY MAINTAINS STEADY SPEED. WHEN PRESSING THE (+) BUTTON TO INCREASE SPEED, VEHICLE ACCELERATES BUT UPON REMOVING FINGER THE VEHICLE CONTINUE TO ACCELERATE UNTIL APPLYING BRAKES OR YOU DISENGAGE THE CRUISE CONTROL FUNCTION. I'VE BEEN TO JEEP DELEAR TWICE AND THEY CAN'T DUPLICATE WHICH IS ABSURB. THEY SAID THE COMPUTER CONTROL UNIT WOULD HAVE TO BE REPLACED WHICH I WILL HAVE DONE. I BELIEVE THE TECHNICIANS DIDN'T UNDERSTAND WHAT THE PROBLEM WAS ACTUALLY AND JUST CHECKED CRUISE CONTROL FUNCTION. JUST WANTED TO ALERT YOU TO THIS MALFUNCTION.. THANK YOU

Engine oil color is made of plastic and can crack and can cause you to lose your engine to no oil pressure and coolant and can cause an accident if you do not know because it would lock up the engine

The rear differential PTU can cause the car to lose all control if it fails and this was a proven issue on previous Cherokee models and this model inherits the same issue

The vehicle was running in the freeway suddenly transmission alert message pop up at the dashboard and the vehicle slowly stop in the middle of the busy freeway, took it to Chapman Jeep dealership and the vehicle was fixed for PTU malfuntion, got my car back but there was a burning smell everytime I drove and step out of the vehicle. I have been trying to call the dealership but no response yet.

PTU and rear end failure, it’s been in the shop 9 weeks and I am told will be another month.

The vehicle ran hot, smelled of hot metal and fluids. When moving the transmission from Park to Drive nothing would happen, pressing the accelerator caused the engine to rev, then it would lurch into Drive. Same thing would happen going into reverse. Moving down the road there would be a clunking noise as you accelerated or slowed down. The car seemed like something was slowing it down , like dragging brakes. This was intermittent for some time and then got worse. The Jeep dealer replicated the problem, did the diagnostics and tried a software fix. Dealer concluded the transmission was so damaged it had to be replaced, which they did under warranty, at 36,000 miles. The transmission could have locked up or slipped into neutral while driving.

The emergency brake engages on its own and the fuel saving on/off feature is not working and the vehicle stalls while driving.

The service department where I bought the SUV said the power transfer unit was bad and the vehicle was unsafe to drive. So its been parked there in the back parking lot for three weeks. I had told them every time that I took it in for a oil change that there was a problem. They said it needed a software update, but it didn't help. Then after more than year and the forth time complaining about the noise and feel of the car, it's all of a sudden unsafe to drive and need to be parked until fixed.

Bought used for my daughter in Jan 2023. Car had 30,290miles. The parking brake has been coming on while she’s driving. She is also getting a forward collision service message, as well as Lane assist service message. It’s gonna cost us $1K to repair. I hope this takes care of the problem. I don’t like my daughter driving a fairly new car with so many issues. The parking brake issue is very discomforting. Also the stop/start function is not working. The mechanic says a new battery will resolve this issue.

Control Arms - lower control arm both sides of the vehicle Confirmed by the dealership service department and given an estimate of cost for repair Has not been inspected by manufacturer, police, insurance or others. No warning lights have come on. Just a crunching & clicking noise coming from under the front end of the vehicle.

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving at high speeds, the contact heard a popping sound coming from the hood. The contact stated that the engine revved, and the vehicle decelerated while the accelerator pedal was being depressed. The contact pulled the vehicle off the roadway. The contact stated that the vehicle remained on and failed to shut off. The vehicle was towed to the dealer where it was diagnosed that the PTU failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the AWD warning light remained illuminated. The vehicle was taken back to the dealer where it was diagnosed that the PTU failed again and needed to be replaced. The vehicle was repaired, and the contact was informed that the vehicle was safe to drive however, the failure recurred. The vehicle was then taken back to the dealer where it was diagnosed again that the PTU failed and needed to be replaced; however, the vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was provided a case number and informed that the parts to do the repair was unavailable. The failure mileage was approximately 38,000.

Power Takeoff Unit Assembly failed at 61,000 miles. This unit has had three recalls and 5 parts revision that I can find but dealer refuses replacement under warranty due to warranty being 60,000 miles. This part clearly has defects ongoing since 2014 or before and yet FCA continues to produce them and fails to support them.

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving approximately 25 MPH, there was a clunking sound coming from the rear of the vehicle, and the vehicle would not properly accelerate. The vehicle was immediately driven to a nearby mechanic who diagnosed that the rear driveshaft had detached from the vehicle and was striking the ground. The rear driveshaft was replaced, and the vehicle was repaired. The local dealer had examined the vehicle and was unable to determine how the rear driveshaft had detached from the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 27,364.

PTU in 2021 Jeep Cherokee with 50k miles went out causing a loss in power to the wheels while crossing a highway. Dealership put a new PTU and drive shaft in but said it was defective but they could turn off the Jeeps ability to transfer power from front to back until they got a new part. This caused my safety features such as front collision to be turned off. I assume they pulled a fuse for the transfer between front and rear meaning the new PTU was more than just not communicating with the electronics like the dealership said but was an actual defective unit. The last time it went out it also tore up a drive shaft. The replacement unit in the Jeep has always had a grinding sound and began to have what felt like transmission slip. I also started losing power and when the engine is turned off sometimes it won’t start even though it has power in the battery and the start turns. It is broke down again and going into the shop because the Jeep is still having drive issues along with new electrical ones and I am in danger of it losing power or transmission when crossing a highway. The dealer did tell me that many of the new PTUs are defective. I am surprised a dealership when send a customer back out in a vehicle they knew wouldn’t be safe and had a failed part.

While at a complete stop vehicle’s rpms went up and launched forward on its own. It continued to do so several times despite pressing the break pedal fully. Vehicle did the same thing only a couple of weeks after being purchased but I was unsure if it had been the vehicle or I eased up on the break a little too much. This latest time however it did it so many times that I was able to record it and share it with my dealership.

automatic stop start that activates when you are at a stop light either gives you and error that it won't work about 1/3 of my driving trips. on 2 occasions it has totally shut off the vehicle leading to all sorts of dash error lights coming on, and requiring the vehicle to be put in park to restart the engine. dealer service says faulty hood open sensor.

The contact owns a 2021 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle turned off unintendedly. The contact was able to veer to the side of the roadway. The contact restarted the vehicle and continued driving. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while at a complete stop. The contact was able to restart the vehicle and continue driving. The contact also stated that the low oil pressure warning light was illuminated intermittently while driving. An unknown dealer was notified of the failure. The contact stated that the vehicle failed to restart. The vehicle was towed to a service station. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Was driving down hwy and vehicle pulled out directly in front of me. Nothing i could do but hit the brakes. Severe front end damage done to my 2021 Jeep Cherokee. Airbags did not deploy. There were injuries. No one can figure out why the airbags didn't deploy on either the passenger side nor the driver side. Thankfully no one was killed. I believe there to be a defect in the airbags on this vehicle of not deploying. The collision was fast enough and enough front end damage to deploy. The airbags in the other vehicle that was involved deployed just fine. Ours however didn't. Asking Jeep to look at their 2021 cherokee models.

The contact owns a 2021 Jeep Cherokee. The contact stated while driving approximately 30 mph and crossing an intersection, he crashed into another vehicle head-on. The contact stated the air bags did not deploy and the driver-side seat belt did not retract. The contact sustained injuries on his chest due to hitting the steering wheel and had bruises/swelling on his right foot. The contact sought medical attention at a nearby hospital. The contact stated the other driver was taken by an ambulance but was unaware of their injuries. A police report was filed. The contact was unable to restart the vehicle and stated he saw smoke from the engine due to the antifreeze leaking. The vehicle was not drivable. The vehicle was towed to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,000.

The contact owns a 2021 Jeep Cherokee. The contact stated while driving 65 MPH, the contact felt that the vehicle had lost motive power. The contact stated that there was a message to “Park and Restart the vehicle”. The contact was able to pull over and restart the vehicle. The vehicle was taken to the dealer and the contact was informed that a software update was needed. The software was updated. The manufacturer was not contacted. The failure mileage was 41,100.

While breaking in heavy freeway traffic the right rear tire began to wobble heavily causing loss of control and nearly causing an accident. Took the vehicle to a dealership repair facility and they took a photograph and advised me of the “extremely hazardous” nature of their findings. A bracket support bolt was missing and the second bolt had never been connected to the bracket. Since the vehicle is under factory warranty the dealership contacted the factory representative and told me that the have denied the claim because this couldn’t have happened on its own, inferring that I or someone else modified it. This decision was made despite the picture (which the dealership provided them) clearly showing the undercoating (installed 2-3 days after my purchase 05/15/2021) on the factory installed bolt had not been disturbed. I have reviewed this situation with 3 mechanics and one manufacturing engineer and all have agreed that this is a very dangerous factory flaw/oversight. The manufacturer (representative) trying to deflect blame and not being forthcoming with the severity of this situation makes it of greater concern. I hope this condition has not been repeated on other vehicles because it’s been 5 days and I’m still rattled by it.

The first time it happened was 9/23/2022. I was accelerating away from a traffic light, going to make a left turn, and warning lights came on and the car didn't want to go. The orange check engine light was on, there was a red symbol of a throttle venture and several other orange lights and the car was in limp mode. I restarted the car and the red venture light was out and only the check engine light was on and the car was out of limp mode. A week later 9/30/2022, the same thing happened. I was making a left turn at a light and the lights came on and it went into limp mode. I restarted the car and it was out of limp mode. Just up the street I was making a left turn across traffic and as I went the car again went into limp mode with the red and orange lights on. This time it left me in the middle of a 3 lane road trying to get across. I was almost T-Boned. I took the car to the dealer and they were unable to duplicate the problem. They had the car for a week., 20/5 - 10/12/2022. Then today, 10/18/2022, the same thing happened. The red venture light came on, the orange check engine light came on and some other warning lights came on. One was the traction control light in orange. I was making a left turn out of a shopping center at a light and as I started to go I almost stopped when the car went into limp mode. I tried restarting 3 times and the lights stayed on. I drove it to the Jeep dealer and had them read codes before it was shut off. This could be very dangerous if it happens as someone is trying to cross traffic or on the highway.

The emergency brake activated when I step on the gas at a light. It would disengage until I turned the car off and back on. It was raining during the time. When I called the dealership(Darcars dodge and Jeep, Temple Hills, Ms) they claimed they’d never heard of these incidents happening.

The vehicles automatic off switch does not turn back on when you release the break. It gives an error message saying the option is unavailable. I have to turn. The vehicle off and turn it back on. The vehicle has less than 37000 miles on it and was bought brand new.

After approximately 30 minutes of operation, the vehicle begins to develop an intermittent steering play. The best way to describe it is like when a torque wrench reaches the torque setting and breaks. A slight steering correction suddenly breaks a small amount. It makes maintaining lane position much more difficult. The condition also seems to be induced when descending down a grade. It becomes noticeable at speeds above 45 MPH. I have taken the vehicle to both Jeep dealerships in Tucson, AZ and I opened a STAR case. The vehicle checked out normally through physical and computer diagnostics. The dealerships had a hard time re-creating the problem as one dealership would not drive it on the highway and the other dealership didn't have available driving situations to accurately recreate the problem. One service, advisor, however, stated he did notice the play that developed after the vehicle had been running. After spending extensive time and resources trying to get the problem identified, I have decided to pause my efforts to get it solved.

Gas is leaking inside the engine compartment from a gas line that goes into the engine.

In May 2021 I leases a brand new car. In Jan 2021 I was driving my car and at a busy intersection, my car stalled. I just got a full tank of gas but the low fuel tank light came on. The car would not turn off, the clutch was stuck and I could not shift out of any gear. I brought my car in to the service center where I bought my car and let them know that I think electrical issues were causing problems with my fuel gauge and my clutch. They held on to my car from Jan 20-Mar 28th they could not say what electrical problems caused my car to stall or my fuel tank to register as low but they gave me a whole new transmission. At this time I had only about 2,700 miles on the car. Less than a month later I stalled again on a busy road but I was able to pull the car over and waited for a family member to arrive to help. After letting the car sit for a little I was able to start the car again however the low fuel light came back on and the engine light came on. Additionally this time I was not able to shut off the car, radio, blinkers did not work, as well as break lights did not work. I brought the car back in and expressed my concerns about the electrical problems causing saftey issues on April 20 2021. I drove to the dealership with my hazards in which it stalled 3 times on my way there. They had my car til April 26 and said a cluster of alerts came up and the reset them but they couldn't guarantee it wouldn't happen again. Only one day later I started my car to find the fuel tank alert on again and the car not being able to turn off and brake lights, signal lights were not working and the windshield wipers going crazy. I then called a tow truck to tow my car as it was unsafe to drive. Now my car has been in the shop since April 27 almost 50 days and counting and they still can't find what is causing the issues. They want to release my car again but cannot guarantee it will not happen again. I am terrified to drive the car as nothing was fixed and very unsafe.

While driving, forward collision alarm came out, slowly more problem arose, power steering became unavailable, airbags red warning came up, engine caution light came up, transmission wouldn't shift to proper gear, ESP also failed.

2021 JEEP CHEROKEE. CONSUMER WRITES IN REGARD TO NON OPERATIONAL FORWARD COLLISION WARNING SYSTEM. THE CONSUMER STATED THE VEHICLE EXPERIENCED NO AUDIO, MESSAGES, AND NO BRAKING DISPLAYED WHEN APPROACHING OTHER VEHICLES. THE VEHICLE WAS INSPECTED, BUT NO ERROR CODES WERE FOUND.

the front part of the panoramic sunroof exploded while I was driving. This was the area directly above the driver and passenger seat. The vehicle is currently at the car dealer. Glass came off into the vehicle and could have possibly blown off the roof of the vehicle onto the road or other vehicles. There was no warning that this was going to break. The sunroof was closed and rarely, if ever, used as the car was just purchased in December 2021. Some Glass came off of the sunroof onto the driver and passenger.

The contact's wife owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving 50 MPH, the sunroof imploded and the shattered glass panel pieces almost injured his wife. The contact's wife veered to the side of the road. The contact's wife then continued to drive. The vehicle was taken to an independent mechanic where the sunroof glass was replaced. The local dealer was not notified of the failure. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 14,074.

The drivetrain failed while driving at 65 mph on a straight highway. Weather was sunny and warm at 11am. Suddenly there was no power going to the wheels. There were no vehicle warning lights or sounds. Stepping on the gas pedal resulted in a whinning noise. Because the engine was still running I had control over the steering and brakes. After stopping the vehicle on the shoulder of the road I put the vehicle in park. I then attempted to travel forward. Moving the shifter from park to drive the parking brake was automatically set on. I released the parking brake and applied slight pressure on the gas. There was a clicking noise and no attempt to move. I had the car towed to Tate Jeep of Frederick MD. I bought the car used from a Mazda dealership in Baltimore with 14,100 miles one month earlier.

Power loss while driving, which poses a safety hazard Transmission shifting into neutral How was your safety or the safety of others put at risk? 1. Vehicle lost power and shifted into neutral while accelerting into traffic 2. Vehicle was driving highway speeds and spontaneously lost power and shifted into neutral while in traffic Has the problem been reproduced or confirmed by a dealer or independent service center? Yes - vehicle has been repaired and at dealership 2xs and scheduled for a 3rd on April 6, 2022 Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Jeep is aware of issue and has requested star claim on next visit Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There is no warning of power loss or shifting into neutral ( spontaneous). After the D on gear shift flashes.

I put my car in tow mode, after hooking up my RV, followed all proper procedures, after I turned key off and closed the door, between then and when I started to roll, the emergency brake AUTOMATICALLY ENGAGED! I burned up my two rear Jeep tires and could have been worse had not a nice guy stop me and said your tires are on fire!!! I have a 38 ft Alpine, so didn't realize the pull! I luckily only had to replace my 2 rear tires and one sensor that melted! $450. Since then I watch for this DANGEROUS AUTO FEATURE and it has engaged on its own again a few times, not always, but occasionally. I can't have this going on it I plan to tow this vehicle!

turning from secondary road onto main road, us high 41 ruskin fl. as i was gaining speed, heard a large pop sound. traveled approx 1/4 mile to dollar general store parking lot. examined tire and the inside wall had dlown a hole t SHAPE approx 2 inches in length. called roadside assist who dispatched a auto carrier and was taken to Firkins Jeep in brandon FL for new tire4. cost 186.83. few days later took old to firestone dealer for an eximation, who told me it had been caused by something on road that had punchered but i didn't see and F.O.D. on road and front tire would have picked it up first, looks like.. Am concerned that other tires on vehicle could be defective as well and think it might be a saFETY HAZARD TO GET ON INTERSTATE TRAFFICI CUT RIM AND AM SAVING TIRE RIM WITH INFO ON IT PLUS TOOK CELL PHOTOS OF SAME..

While I was trying to get onto the interstate my vehicle would not accelerate. I tried to merge in with traffic but I was only going 35 and I almost hit someone. They stayed the same speed hoping I would speed up in front of them but I couldn’t. This put everyone around me at risk. I took my vh to the dealership. They called me today and told me they sold the rental I was in and that I needed to bring the car back. Also they ran some codes and my car is coming back fine. So they did not find a problem. I honestly feel they didn’t look they just wanted to sell the rental car. I’ve had no warning lamps at all come on but the transmission is slipping.

I was driving and felt the wheel jerk and heard a crack noise under the front end of my car immediately after my vehichle was pulled abruptly to left causing me to hit a curb. WHen I got out and inspected the vehichle it looked as if the tire had been tilted inwards towards the car. I had the car towed to my local mechanic they told me that this is part of a recall and I needed to go through the dealership. The dealer is saying my car is not covered under that specific recall which is the exact problem that I had.

The contact rented a 2021 Jeep Cherokee Latitude. The contact stated while driving approximately 70mph when the contact lost control of the vehicle and experienced a head-on collision to the front end of the vehicle. While the contact was attempting to leave the vehicle post-accident, the driver-side interior door handle would not function and open the driver-side door. Which resulted in the contact having to open the door via the exterior door handle. All airbags deployed minus driver-side airbags. A police report was filed and the contact sought medical treatment and sustained a mild concussion, a hematoma on legs, and bruising on the chest abdomen, and face. The vehicle was towed to a tow lot where it was awaiting diagnosis. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000. The VIN was unavailable.

Vehicle stalled on the road while stopped in the center lane and trying to take left turn. It was completely dead, no warning indicators or signals. Both dash board and radio screens were blank. Key was locked, could not take it out. Everything came back to normal after about fifteen minutes and I was able to drive it home. Our safety was at risk since it happened in the middle of the road, except that it was stopped and waiting to turn. Contacted dealer for warranty service. No diagnostics done yet.

While putting on new tire valve caps, I noticed a drip of something wet on the inside of one of the rims. It smelled like brake fluid. I took the car to the dealership for inspection. I was told that I couldn't drive the car, that the caliper was leaking brake fluid, and that it would take about 6 days to order and replace the caliper. If gone undetected, the defective leaking caliper could have resulted in brake failure. There was no warning lamp to indicate an issue.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 55-60 mph, the vehicle lost motive power without warning. The vehicle was taken to the dealer to be diagnosed. The contact was informed that there was plastic left from the manufacturing process inside the engine. The mechanic flushed the engine however, the failure recurred with the check engine and battery warning lights illuminated. The vehicle was towed to another dealer, Stevens Point Chrysler Dodge Jeep Ram (5441 US-10, Stevens Point, WI 54482) however, the mechanic was unable to duplicate the failure. There was no fault code retrieved. The vehicle was not repaired and remained at the dealer for a second diagnostic test at the request of the contact. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 836.

I was involved in an accident on May 27, 2021 with my brand new Jeep Cherokee Latitude 2021, less than 3 k miles. Another driver ran a red light and I t-boned him, all of his air bags went off, but none of my air bags deployed. Hit the steering wheel with my chest, arms, hit the under dash area with knees and ankles as a result and am pretty bruised up.

Another driver ran a red light and I t-boned him. All of his air bags went off, none of mine deployed. Hit the steering wheel hard with chest and arms, hit lower dash hard with knees and feet. Resulted in concussion and a bunch of bruising and strains.

THE CONTACT OWNS A 2021 JEEP CHEROKEE LATITUDE. THE CONTACT STATED WHILE APPROACHING ANOTHER VEHICLE FROM THE REAR, THE ADVANCE BRAKE ASSIST FAILED TO PERFORM AS NEEDED. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,912.

MY 2021 JEEP'S POWER TRAIN UNIT BROKE AND DAMAGED OTHER CONNECTING PARTS WHILE DRIVING ON A HIGHWAY USING CRUISE CONTROL CAUSING A COMPLETE LOSS OF POWER. THIS OCCURRED WITH ONLY 5696 MILES DRIVEN ON THE VEHICLE.

WE WERE IN A FRONT IMPACT VEHICLE ACCIDENT. AIRBAGS DIDN'T DEPLOY, BRAKES FAILED AFTER IMPACT AND THE ENGINE DIDN'T SHUT DOWN. I HAD TO DISCONNECT THE ECU POWER RELAY FOR THE ENGINE TO STOP.

DRIVING IN A RESIDENTIAL AREA, CAR KEPT SPUTTERING. RPM GAUGE KEPT GOING UP AND DOWN WHILE PRESSING IN THE GAS MULTIPLE TIMES WHILE DRIVING UNTIL IT EVENTUALLY SHUT DOWN AGAIN. ENGINE LIGHT AND BATTERY LIGHT CAME ON. THIS HAS OCCURRED FOR THE SECOND TIME.

I WAS DRIVING IN A RESIDENTIAL AREA (40 MPH) WHEN MY CAR SUDDENLY JOLTED AS IF I HAD SUDDENLY STEPPED ON THE BRAKE PEDAL AND THEN THE GAS PEDAL. I STOPPED FOR A RED LIGHT, AND THE CAR SUDDENLY STALLED. THE ENGINE AND BATTERY LIGHT WERE ON, THE SEAT/STEERING WHEEL WARMER, AND AIR CONDITIONING SYSTEM COMPLETELY SHUT OFF. THE MONITOR KEPT SAYING TO STEP ON THE BRAKE/START THE CAR, I ATTEMPTED TO DO THIS AND NOTHING. I SHUT THE CAR OFF AND THEN TRIED TO TURN IT ON AGAIN MULTIPLE TIMES AND NOTHING. THANKFULLY, MULTIPLE PEOPLE STOPPED TO PUSH ME OFF INTO A PARKING LOT, BECAUSE MANY PEOPLE STARTED BEEPING AND THE CAR WOULD NOT MOVE WHATSOEVER. I HAVE HAD THE CAR FOR ONLY TWO MONTHS, THIS IS EXTREMELY DANGEROUS. IF THIS HAD HAPPENED ON THE HIGHWAY, I WOULD HAVE BEEN IN AN ACCIDENT.