1C4PJLLBXLD6012282020 JEEP CherokeeLatitude Plus

I was driving on the highway on my way to work around 7:45 am. As I was driving my car lost all power and I heard a grinding sound. As the grinding sound was happening, I had no control over my car. I managed to move to the side lane and put my hazards on. I then had to wait for a tow truck. Ultimately, the brakes, the transfer case, and the rear differental needs replaced.

I’ve got the dreaded service 4wd light coming on which means my 4wd system is not working. It’s also known as the C14A7-97 DTC. I bought a 4wd vehicle to have 4wd not front wheel drive. I drive approx 130 miles a day in rain, snow, ice, mud, etc so I need a vehicle that I know will get me to my destinations. I ask dealers about my problem and they are like oh another ptu issue. There’s many jeeps with the same problem. That makes a person feel better. Parts are back ordered but also my 2020 doesn’t fall into recall even though it’s the same issue as the prior jeep Cherokee years. Apparently this is a very well common problem but they refuse to fix them. Shouldn’t have to be worrying about these kinds of problems when the vehicle don’t even have 50k mileage yet. I’ve read on many different forums to report about this issue to you. Thanks

When I bought the jeep from the first week on air bag light won’t come on I will notice it flickers but if it does come on it’s for a few minutes and that is it. Ok next thing the seat belts up front and back almost cut you so tight you can’t move and you not even be driving and the seatbelt will just take spells that really hurt my girls don’t even like riding in it anymore. It’s been hectic with my kids and I driving somewhere due to safety concerns

The power transfer unit stopped working and we got a message on the dashboard about the four-wheel-drive not working. We had to replace the PTU

The systems that failed included the shifter, which causes the car to lock so that it cannot shift out of park . This is most likely due to a shifter assembly and/or sensor malfunction. Several months prior to this event occurring (i.e., the car would not start, despite a new battery and consistent scheduled maintenance), this operator of the vehicle complained to the dealership that the car started to feel tremulous, along with the gas gauge reading 30-40 miles below the expected fill on a full tank. The dealership "checked the sensors" and determined nothing was wrong. The driver has been noticing shaking and continued problems with this vehicle shifting in and out of lower gears (1st through 3rd in an automatic V6 engine). The culmination is now this car will not start, and states both 'service shifter' and 'brake sensor service' lights illuminate upon attempting to start the engine. From reading, it is likely to have a transmission range sensor failure, a faulty shifter module, or wiring corrosion. Also, Stellantis (software manufacturer for these sensors) has admitted fault of these sensors in the past, and had extended warranties for some, but not all vehicles. Unable to operate a nonfunctioning vehicle now stuck with towing to a dealership I've not had good results with since the purchase of this vehicle.

Transfer case failure, I had started to notice as if the transmission were shifted to neutral, high engine rpm and no output to the wheels. This happened a few times but not consistently. After the 3rd time this occurred, I decided to bring the vehicle in to a well-known local shop transmission shop. It was diagnosed as the transfer case a known issue with previous years. Still such a popular failure that local dealerships were told by Mopar they could only order one replacement per month. I was without my vehicle for nearly 3 months while it was inoperable. The vehicle is now repaired with a Mopar remanufactured transfer case. $3000 and 10 weeks later.

No accident or incident cause issues with the power train. Seems like a recurring problem that this specific model of Jeep has been facing.

The contact owns a 2020 Jeep Cherokee. The contact stated that while changing lines and attempting to depress the accelerator pedal, the vehicle failed to respond with a grinding sound coming from the front of the vehicle. The contact pulled over into a parking lot and attempted to shift to park, and the vehicle started to reverse unintendedly. The contact stated that after returning to the residence, the vehicle was parked and the parking brake was activated to keep the vehicle from moving unintendedly. The “Service 4WD” warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The failure had occurred twice. The contact associated the failure with NHTSA Campaign Number:25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to another dealer to seek assistance with repairing the vehicle. The failure mileage was 68,000.

Oil filter housing 3.2 motor. Plastic housing leaking with oil smell while driving. Could cause fire in engine bay.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light was flashing on the instrument panel, and the vehicle lost 4WD functionality. The vehicle was driven to an independent mechanic, where it was diagnosed and determined that the 4WD was inoperable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 50,500.

The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. The transmission message was displayed. The vehicle was taken to an independent mechanic, and there were metal particles in the transmission fluid. The vehicle was not repaired. The mechanic called an unknown local dealer and confirmed that parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 50,000.

Bad PTU on 2020 Jeep Cherokee. It is out of any warranties and a know issue among this vehicle line. Current recall is for vehicles through Feb 2019, and this would be right outside that window (my specific VIN is outside of the recall).

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The message "Service 4WD System" was displayed on the instrument panel. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure. The vehicle was not repaired, and the failure persisted. The contact related the failure to NHTSA Campaign Number: 20V343000 (POWER TRAIN); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resulted didn’t some injuries to me in a driver of the other car. The other car driver airbags did deploy but my 2020 Jeep Cherokee airbags did not deploy vehicle damage was rated such that the car was totaled with heavy front damage on the driver side front.

Received "SVC FWD" light on the dash. Four wheel drive stopped working. I was able to continue driving with front wheel drive only. Jeep had 13,000 when it happened. Took it to the dealership for inspection in September 2025. They diagnosed it as a bad PTU and needed replaced. They were going to call me when the new part came in. It's been over 5 months and I never heard from them.

Warning light came on that said "Service 4WD System" at approximately 86,969 miles on a 2020 Jeep Cherokee Trailhawk. Took to dealer and was advised that PTU (power transfer unit) must be replaced at a cost of $3,945.19. Was also advised that DTCM "transfer case control module must be replaced at a cost of $776.95. Total cost to resolve "Service 4WD System" problem as quoted is $4,722.14. It has been noted that older versions of this same vehicle model have been recalled by the manufacturer for this same problem. I would like to know why this particular model year has not been included that recall as it appears that the earlier noted manufacturing defect was not corrected for the 2020 model year.

Issue #1: Fuel pump failure, had to completely replace the fuel pump at approx. 60,000 miles. Approx. $1,300 repair. Issue #2: Rear differential failure due to faulty/poor construction of materials, per the repair shop. Failed at approx. 63,000 miles. There was no external damage to the differential, it was caused by poor construction/defects of the materials used to build the car. Approx. $4,500 repair. Both issues are KNOWN issues with Jeeps of this model year, to the extent that I have not been able to find replacement parts due to them being in such high demand.

Failed Power Train Unit, and this is available for inspection. I was driving on the highway with my grandson and husband going 70 mph when the unit failed it basically felt like the car was thrown into neutral. Thankfully no one was hurt. Dealership has confirmed the issue. No issues driving the vehicle before the issue after the issue the light did come on and the vehicle is undriveable.

The "4WD Needs Service" light appeared on the dashboard of our 2020 Jeep Cherokee Trailhawk. We took vehicle to the Enumclaw Chrysler Jeep Dodge Ram dealer located in Enumclaw, WA. Their service technician determined that the PTU (Power Transfer Unit) was failing and found active code c14a7-97 "ptu motor-component or system operation obstructed or blocked". Had the PTU completely failed we could have been left without any power to the drive wheels. This would have been very dangerous if the vehicle had lost power while driving on a freeway or major highway and the vehicle could not have been driven to a safe location. The dealer replaced the PTU and confirmed that the problem had been repaired. We don't know if the defective part is still available for inspection.

PTU failure needs replacements... 4k to fix. Safety issue and should be a recall.

While driving in northwestern Pennsylvania during a snowstorm, the driver engaged the vehicle’s factory “Snow Mode.” Immediately thereafter, the vehicle experienced a sudden loss of power and loss of steering control. The driver was forced to pull off the I79 interstate in severe winter conditions and exit the vehicle to avoid being struck by a snowplow. This created a dangerous roadside exposure and a significant risk of collision or injury. The vehicle was towed to a Jeep dealership and diagnosed with a failed rear differential requiring replacement. The dealership stated the part has been on national backorder since 2024, with no estimated availability. The failure occurred without warning and rendered the vehicle completely inoperable. The dealership further advised that this rear differential failure is a known issue, and recommended against installing a used replacement due to reliability and safety concerns. Safety Concern: This failure resulted in: •Sudden loss of vehicle control in hazardous weather •Loss of motive power •Forced roadside exposure in active traffic conditions The inability to obtain replacement parts compounds the safety risk by leaving the vehicle unusable and preventing timely repair. Request: I am submitting this complaint so NHTSA can evaluate whether this represents a systemic safety defect related to the rear differential in this vehicle platform, including failure mode, warning adequacy, and parts availability affecting safe remediation.

My PTU failed while driving 70mph on a 4 lane interstate during a heavy rush hour, I'm 7 months pregnant and this was mortifying for me. I lost all power moving forward and could not accelerate. My RPMS would near red-line. When I pulled on to the shoulder, while trying to not get hit or cause an accident from 3 lanes over, I put my car in park and shut it off, it sounded like a dying weedwhacker. It started rolling backwards without me noticing and I almost rolled back into the outside lane. I put on the e-brake, had it towed to Firestone where they said it was likely the PTU that failed as I have every gear, except moving forward. When they had my vehicle on the lift they moved the tires in reverse motion and there was no noise, when they moved the tires in forward motion there was a loud knocking coming out of the PTU and the tires wouldn't budge. If in park on a decline, park works. If in park on an incline or flat, it rolls backwards. It can drive in reverse, but no forward movement at all. I got it towed to another shop where they took out&opened the PTU and checked the gears on the shaft inside, one of the gears was COMPLETELY MISSING. Just completely disintegrated. There was NO warning that anything was failing on my car. No check engine lights, no noises. Just loss of acceleration. PTUs are on back order 3-5 months right now because they're a known issue on the 2017-2019 models of Jeeps. My Jeep is a 2020 Trailhawk with the v6 3.2l.

The Power Transfer Unit on my 2020 vehicle is not working. I bought this car specifically to have four wheel drive. In the Buffalo NY brutal winter I count on 4 wheel drive to get me through the snow. Now, I have a serious safety issue. I wanted to fix the car but not only is it expensive, but the parts are on back order with 2700 in the backlog waiting for parts. This is a known issue and there was a recall for a number of years including 2018 and 2019. They haven't issued it for 2020. I am being forced to sell the car at a loss! I can't drive something that is unsafe. Jeep should make us whole! I shouldn't lose money because of known safety fault. Plus, I can't keep it because i do a lot of driving and can't risk my life with no 4 wheel drive.

4wd service light came on. The code was c14a7-97. A well known PTU problem. There was a previous recall for the same problem. It can be a dangerous situation if it completely fails while driving. Also a very expensive repair bill. My 2020 Jeep Cherokee only has 72k miles and a has a major known failure already.

When I attempted to turn left onto the highway from a complete stop on an incline, I pressed the accelerator and the car made a loud grinding noise. The vehicle would not move forward or reverse. The parking brake engaged on its own and would not disengage. After exiting the vehicle, I found a loose bearing behind the car. The vehicle had to be towed to a mechanic. I was informed by the mechanic that the failure was caused by the PTU (Power Transfer Unit), and the repair cost me $2,600. I was later told that the initial failure had also stripped another component, which required an additional $100 repair. I was not given the specific name or details of that additional part.

The contact owns a 2020 Jeep Cherokee. The contact stated that the transmission was failing and was slipping between 3rd and 4th gear. Additionally, the contact stated that the torque converter was also failing. There were no warning lights illuminated. There was an abnormally sharp chirping metal-on-metal and a rumbling sound coming from the vehicle while accelerating. There were no warning lights illuminated. The contact speculated that the manufacturer was attempting to allow the warranty to expire. The contact was concerned that the warning lights were not activating as expected during the failure. The local dealer was contacted, and the vehicle was diagnosed, and determined that the transmission and the torque converter needed to be replaced. The vehicle was not repaired. The contact called another local dealer, Premier Cape Cod Chrysler Dodge Jeep Ram, A Premier Company at (556 Yarmouth Rd, Hyannis, MA 02601), but no additional assistance was provided. The manufacturer was contacted and declined the repairs and referred the contact to another dealer for assistance. The failure mileage was approximately 70,000.

Not sure if this is the right place to complain, but my 4 Wheel Drive is Unavailable. I took it to my garage and they found that the Power Transfer Unit is failing. They tried to order a new one, but they are on a worldwide backorder, so they had to order me a used one, for which I'm still waiting for. This same problem resulted in recalls up to 2019. My Jeep Cherokee is a 2020. I contacted Jeep and they won't do anything. Since this part is on a huge backorder, it tells me there us still a big problem. I believe 2020's should also have a recall, and Jeep should pay my bill.

My service FWD light came on so I took it to the shop to get it looked at. Upon diagnosing this issue, I was informed it is a faulty power transfer unit and was informed of the dangers of driving with this issue. I have a newborn son so I immediately stopped driving my car and left it at the shop to be fixed. It has been there since October 6th.. It is now December 1st and the part is still not in stock to fix. This same part is recalled for the same reason in Jeep models 2017-2019. However mine is 2020, no recall yet, but is having the same issue and is now on backorder. I have been paying for insurance, etc.. on my car to just be sitting there rusting away and Jeep cannot give a timeframe on when the part will be in. I am out on a car and struggling to find transportation to and from work and a safe way to transport my newborn child.

Driver's seat below the steering wheel console the airbag is hanging out and showing the edge of the bag

2020 Jeep Cherokee Power Transfer Unit (PTU) Per a discussion the dealer service manager, I realized the vehicle is undrivable because the PTU could fail at anytime. The danger is losing propulsion to the wheels on an interstate or other high speed or high capacity road. The problem was discovered by the dealer when I took my Cherokee in on 11/24/25 to have them fix the "SVC 4WD" warning light. Once they explained the issue I decided to leave the vehicle at the dealer to replace the PTU. There is no timeframe for them to receive a new PTU. Jeep had recalled 2017-2019 Cherokees due to issues with the PTU. The 2020 Cherokees should also be recalled so owners don't have to pay for an issue Jeep is aware of with the power train.

The 4WD service light indicated an issue. After a week of the light staying on, the vehicle was brought to a local dealer for diagnosis. After diagnosis from a dealer, the PTU failed which can result in complete propulsion of vehicle.

"Service 4WD" warning light appeared unexpectedly. Code scan revealed that the PTU unit had failed, leading to a loss of 4WD capabilities. Jeep is much less safe to drive in winter here in Minnesota. Took to a dealer, where it was replaced. Through research, I have come to find that this is an all-too-common failure in Jeep Cherokees and had been recalled in previous years' models.

Vehicle has been having a grinding noice since I bought it, had it checked and nothing came up. Now service 4x4 light comes on intermittently. Took back to the dealer and diagnostic says that the ptu has low voltage. Needs to be replaced. I have to pay for the part first ($2000), but it's been on back order for over 6 months.

There have not been any warning signals. We have had the car aligned and tires balanced. The steering wheel jerks slightly to the right. The vehicle started doing this soon after we purchased it but has steadily gotten worse.

In November 2024, while driving, my jeep began to lose power. Accelerator was not working and pulled over. It turned on but would unexpectedly turn off whenever I would drive it. It was in the shop 4 months. Last week, Nov 2025, while at a stop light it completely stopped working. When I tried to accelerate it wasn’t working. Break pedal was hard and I could not turn it back on. Dash lights were on and tank had gas. Had to get it towed. Was told engine was in good shape. Still looking at starter issues.

Brought to dealer to evaluate for loud popping in/out of park, clunking and grinding noises on accelaration and stops. Dealer determined it was the PTU. Was told it is covered under warranty, but the part is on backorder for 3 months, so I'm still waiting. I'm unsure if safe to drive. Seems like a known issue with ealier models of Jeep Cherokee, likely issue with 2020s as well.

PTU unit on my Jeep Cherokee failed at 70 miles per hour on the highway. The car is located on a Jeep dealer lot and is available for inspection. Traveling at high speeds I suddenly lost and transfer of power from the motor to the wheels and was unable to keep speed in traffic. The problem has been noted on Jeep models of prior production with this exact problem per consumer reports. The car went through a full Jeep inspections and found that the PTU was the culprit of the issue. When the PTU failed it displayed a message stating “Service 4WD”. This did not occur until after the incident occurred. Additionally when the issue occurred the car turned itself into snow/ice mode. I was driving in the standard drive mode as there was no snow or ice. I had driven for over an hour prior to this failure in the car. It was mid morning when the failure happened.

While driving, the car began making a rattling noise and felt unstable. Shortly after, the “Service 4WD” warning light came on. I took the vehicle to the dealership, and they diagnosed a Power Transfer Unit (PTU) failure that requires replacement. This is a serious safety concern, as the vehicle could lose the ability to drive, especially in certain road or weather conditions. After researching the issue, I discovered that PTU failures appear to be a widespread problem in Jeep Cherokees, yet there has been no effective recall or permanent fix. Owners are being put at risk due to potential loss of power while driving.

Hello, The widespread issue of defective the PTU (power transfer unit) is far beyond the recall 25V011. We have 2 Jeep cherokees in my family and both have a bad PTU and they both aren’t under the recall. Thank you

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly jerked, and the message “4X4 System Service Required” was displayed. The contact stated that while the vehicle was parked, the vehicle unexpectedly lunged forward. The contact engaged the parking brake to stop the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle was not repaired, and the contact was referred to the dealer for further assistance. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,301.

My 2020 Jeep Cherokee was in for a multi-point inspection and oil change on 9/10/2025. On 10/15/2025, the Service 4wd, AWD System Service Required light turned on as I was driving. I called the same dealership immediately and was able to get it in for diagnosis on 10/21/2025 (the soonest appointment available). They called me on 10/27/2025 to inform me that they diagnosed a faulty PTU part #68333254AI. They sent me a quote of $3,129.81 for the part, labor, and fluid. My Jeep has remained at the dealership since it was diagnosed. I was told that there could be a loss of power to the wheels that could result in loss of control and a potential crash. I was also told that it may be an extended period of time before they can get the part. The dealership has stated that this would not be covered under my warranty because the warranty ended on 10/17/2025. The warning light actually came on before this date. I understand that there was safety recall/class action lawsuit for this issue on the 2017-2019 years but not the 2020. I feel that this is a known safety issue and believe that it should be covered by my warranty or the manufacturer. My vehicle's mileage is 43,230 miles.

The contact owns a 2020 Jeep Cherokee. The contact stated that the parking brake engaged independently while idling at a stoplight. The contact activated the hazard lights, shifted to park, turned off and restarted the vehicle, then reversed to unlock the parking brake to shift to drive to continue driving. The message "Parking Brake Engaged" was displayed with an audible chime, and the light indicating that the parking brake was activated was illuminated. The failure occurred intermittently. The vehicle was diagnosed by a certified mechanic, and determined that the Engine Control Module (ECM) needed to be replaced. The ECM was replaced; however, the ECM could not be aligned with the vehicle and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, and another ECM was ordered; however, the ECM could not be aligned or programmed. The dealer diagnosed that the shifting console needed to be replaced. The vehicle was repaired. Approximately one month after having the vehicle repaired, the failure reoccurred. The vehicle was returned to the dealer; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000. The VIN was unavailable.

Power transfer unit broken. Not a recall but reported on many jeeps.

I dropped my car for a service appointment on October 25, 2025 because the car was running loud at highway speeds and felt as though something was grinding. I was told that the recommendation is to replace the PTU. I was unfamiliar with the term and guessed, "Power Takeoff Unit" and the service technician agreed with me. He then informed me that there was an issue with the part and it would be 45-days before the part would be available. He told me that other shops were contacted and there was no shop in the area that was willing to part with the PTU, and I would need to wait 45-days for the repair. I asked if it was safe to drive the vehicle until the repair and he informed me it was. He appeared to be a new team member, so I clarified again, "I just want to be clear it is safe to drive the car". He responded it was, and then said he would check with his manager. After checking with the manager, he came back and said it was okay to drive the car but it may lead to further damage. Following the call I Googled PTU and learned that there was a recall on Jeep Cherokee's, due to defective PTUs which could cause a loss of power when the vehicle is in motion - leading to a crash, prevent the driver from putting the vehicle in park, or causing the vehicle to come out of park. Given the large number of vehicles involved in the recall, 660K + it is not surprising that the part is on back-order. It is frustrating that this is a voluntary recall, and that the scope of the recall has grown from 2016/2017 to now include 2017/2019 but not yet 2020. Please consider including the cars manufactured in 2020, and changing this from a voluntary recall.

The vehicle piston failed which led to complete engine failure. This has been diagnosed by a service center.

After having the issue diagnosed by an authorized service center, it has been confirmed that my PTU has failed and needs to be replaced. Upon further research, I discovered that the PTU part is recalled for vehicles manufactured between 2017 and 2019. However, as my vehicle is a 2020 model, it unfortunately falls outside of the recall window. Despite this, it appears that similar PTU failures are still occurring in vehicles manufactured in 2020 and beyond, indicating that the issue may not have been fully resolved in later models. I am deeply concerned about the safety implications of this issue, particularly the risk of losing power to the wheels while driving. This could lead to a serious accident, especially in adverse weather conditions or on the highway. As a result, I am requesting that you take immediate action to address this problem. I believe this issue is a design flaw or a defective part that has not been fully resolved, and it is in the best interest of both customer safety and brand reputation to address this matter promptly.

MY TRANSMISSION QUIT WORKING AND MY PARKING BRAKE TURNED ON WHILE DRIVING!!!!! This is the same problem that was recalled on jeep Cherokee years from 2017-2019, but my 2020 is not covered in the recall and my neighbor has the same exact car and year and has had to replace his put twice!!!!!! MY MODEL YEAR SHOULD BE INCLUDED!!!!!!!

The check 4 wheel drive light lit up on my dash. Shortly after, there was aloud noise coming from the front passenger side tire area. I replaced the front hub assembly as was the code it was throwing. 1 week ater, noise returned and I took it into Elkhorn Automotive in Waterloo, NE. They said it was throwing a code of C14A7-97...power transfer unit. Dealership said there are no active recalls for my 2020 jeep. Looks like Jeep has had issues with this PTU. What can I do to get my vehicle fixed.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 40 MPH, there was an abnormal popping sound coming from under the floorboards. The contact stated that the "Service 4-WD" warning light was illuminated. The contact stated that the vehicle started losing motive power and the transmission unexpectedly downshifted. The contact was able to continue driving to the destination. The failure was intermittent but was a recurring failure. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed by the mechanic that the failure was possibly related to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.

Service 4WD warning appeared 9/2025 on my 2020 Jeep Cherokee Limited with 37500 miles. Took it to my local mechanic. They suspected the PTU was the problem and advised to take it Jeep dealer as it should be covered under warrantee. However The car was put into service in 2019 so warrantee has expired. Dealer advised PTU repair ~$3000 but part is back ordered. I see a lot of complaints on this site for this same issue. This was a recall up to year 2019 Jeeps.

The Power Transfer Unit failed, needing repair. It is available for inspection upon request. My safety, and other's safety on the road, was put at risk because now the power can shut off while driving. The problem has been confirmed by the dealer, as we took it in when a warning light appeared. They confirmed it was a power transfer unit failure. They first appeared about a month ago, and today's date is 9/19/25.

The PTU AND PTU Actuator have failed. The repair is estimated to be App $3000 at a local independent repair shop. The parts are unavailable to do a timely repair. We still have to drive it because it cannot be repaired until parts are available, we were told it could be months because there are so many jeeps failing from the same thing. ( "a similar repair was done today after waiting for 3 months for parts"- Bob from Donelinger in Cohasset, Mn) We may be in danger every time we use the jeep but have no choice with it being needed for our transportation. The 4WD service lights are on or blink all the time. We only have 85,000 miles on this jeep we have had since we purchased it new. Please help speed up parts availability and a recall on these Jeeps.

PTU unit has went out. 4wd light on shows needs service. Currently with dealership and told ptu needs replaced, but told there's only 112 available in the nation with over 1200 orders for one Currently. It looks that this has been an ongoing problem with Jeep Cherokees with under 100,000 miles. Mine only has 88.000. Other year models have been recalled in fact up to Feb. 2019 for manufactured cherokees. I missed it by a year. With this Increasing problem, it sure looks as though they should recall since the odds are becoming greater for failure and people are out thousands of dollars and still making payments on it in this economy for not being able to have confidence in a vehicle and company. Thank you for your attention and action!

Parking break engages when car comes to a stop engine light is on them goes off

PTU failure at 65,000 miles. Unknown timeline for the replacement part

A light appeared on the dash that said AWD Failure. After 2 weeks of being at the dealership, I was told it was a complete PTU failure. Other VINs have been recalled but not mine. This was after I had already taken the car because it just stopped while driving and wouldn’t start. I was told then it was the starter needed to be replaced. I am just happy it wasn’t my [XXX] that was driving. I believe it was the PTU the whole time. The car also will not start after stopping at a stop light unless I turn the Automatic setting off. Dealership says PTU is on back order with ETA of 45-60 days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my 2020 Jeep Cherokee, my four-wheel-drive light came on and the car felt like somebody had rear-ended me after checking the code that came on. It says it was a PTU failure. It is a known issue with Jeep, but no resolution has been made the same issue has been recalled for other VIN numbers, but not mine. This is a safety issue because when the car did this, if someone was behind me, they would’ve actually hit me in the rear end because the car like actually stops.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at approximately 30 MPH, the "Steering Wheel with an Exclamation Mark" was displayed. The contact stated that the steering wheel was difficult to turn to the left or right. The contact pulled over and turned off, and restarted the vehicle; however the steering function failed to respond as needed. The vehicle was left on the side of the road. The contact had not taken the vehicle to a local dealer. The contact stated that a mobile mechanic went to the vehicle; however, the mechanic was unable to retrieve a fault code with a handheld scanner. The mechanic advised the contact that there was a recall associated with the steering for the make and model. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V637000 (Steering); however, the VIN was not included in the recall. The contact called a local dealer, and it was confirmed that the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was 35,088.

The transfer case failed at 30,000 miles. There is a 3 month backlog on the part, so the vehicle is off the road until at least December 10. This part was recalled on the 2017-2019 models.

I was at a stop light, light turned green and as I started to accelerate there was a loud banging noise and it felt like I had been hit from behind. I pulled over to check out my car but nothing seemed wrong. The exact same thing happened about 2 1/2 months prior to this incident The jolt was so much so that my head hit the headrest hard enough to cause a headache for several hours

“Service 4WD” warning light came on. Took vehicle to mechanic who said error code indicates power transfer unit failure. Car is clearly unsafe to drive.

2020 vehicle is having PTU issues but not on recall. 2017-2019 models had a recall for same issue

Every time I drive 20-30 my service 4wd light comes on. I got it scanned when the light was not on but it was showing no code

Engine warning light came on. Bloomington Chrysler Jeep repair shop said the active grill shutter connector wasn't working. This can cause engine overheating and damage and possibly a fire. I did not have this happen, as I caught it early.

Blind spot indicator light comes on and I have no control of the windows. Speeds up to four RPMs or more no matter what speed I am going including while I'm in cruise control. Turns off cruise control while driving. All of these are random incidents but they have become more and more frequent.

I am submitting this complaint regarding my 2020 Jeep Cherokee Limited which has now been undrivable for over 3 months due to a part that is on national backorder. The issue began in May 2025 when I brought the vehicle to a Jeep dealership for repairs related to the Power Control Unit (PCU). Since then, the part has not been available, and the car has remained at the dealership with no clear repair timeline. I have been told by Jeep corporate that I am only eligible for rental coverage and nothing more. This delay has left me without a working vehicle for over 90 days, and I am concerned that this issue may involve a defect or systemic parts shortage that is affecting multiple vehicles. I also believe this is a safety-related issue, as a failure of the power control unit could result in sudden loss of power or drivability. I am requesting that NHTSA investigate: Whether this part shortage is linked to a wider defect or recall Whether Jeep (Stellantis) should be required to take further action If any safety recalls should be issued for this model and issue I have already filed a complaint with the New York Attorney General. Jeep is not a participant in BBB Auto Line, and I am left without a reliable resolution while still paying for a vehicle I cannot use. Please let me know what further information is needed.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a grinding sound coming from the vehicle while accelerating, while the vehicle was idling, and while depressing the brake pedal. The failure was intermittent but became more frequent. The traction control warning light was intermittently illuminated. The contact stated that the START/STOP button intermittently failed to start the vehicle, requiring several attempts to start the vehicle. The "A" for the Start/System remained illuminated long after the button was pressed. The vehicle was taken to a certified mechanic, who diagnosed that the failure might be caused by a failure of the power transfer unit. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

PTU failure. Car was manufactured in 08/2019, Mopar recalled Jeep’s manufactured until 02/2019. Please extend recall.

Component: Power Transfer Unit (PTU) The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. Left me stranded in traffic.

PTU/Transmission failure. Vehicle is available for inspection. Traveling 70mph on a local highway when the vehicle gave two large jolts/shutters and loud bangs. Lost all power to the vehicle while on the highway and had trouble safely exiting the highway with other vehicles passing by and having no power to the vehicle. Transmission/gear fluid from the ptu/Transmission completely emptied itself onto the road after the failure. The Jeep brand is well aware of these issues plaguing the 2015- present Jeep cherokee 4x4 models. However, only the 2015-2019 are currently recalled. Vehicle has not been inspected by manufacturer, police, or service center but is able to be.

Ptu failure at 75,325 miles as well as active grill shutter at same time. Was told the ptu is on back order and last person it took 6 months to get it. We have had vehicle since new and always dealer serviced. Super disappointed on time to fix it, meaning there is obviously a problem.

Service 4wd light is on, diagnostic is reading code for transfer case

The SVC 4WD light came on in my 2020 Jeep Cherokee at 59000 miles. This indicated a problem with the PTU, the transfer case actuator. The warranty expired 1.5 months ago, and Jeep is denying to fix it under warranty. This has been a recall for over 60,000 Jeep Cherokees, yet it has not been a recall for my vehicle. This clearly needs to be recalled for my specific vehicle, yet Jeep has failed to acknowledge this. The risks for the PTU failing are scary, including sudden loss of power and slipping out of park ,or drive, including while in motion.

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message "4WD Unavailable" remained displayed. The vehicle was taken to the local dealer who diagnosed that that the transfer case unit was faulty and needed to be replaced; however, parts were unavailable. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact indicated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 70,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message "4WD Unavailable" remained displayed. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transfer case unit was faulty and needed to be replaced; however, there were no parts available for the repair. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 70,000.

My Jeep keeps going into Limp Mode and not will completely shut off while I come to a complete stop at a stop light. And while I’m driving the engine light comes on. I can cycle it through to get the engine light off. Then it runs fine. This has been happening since after I bought it. I’ve taken back to the dealership I got it from and they couldn’t find anything wrong with it, so they took it to a Jeep dealership and got the same answer. Clearly there is something wrong with it. And could cause me to get into an accident. This is my only vehicle for transportation. The code that shows up is P0934

PTU Failed. 4x4 service light came on weeks after warranty ended. I called jeep and was told if it is not driving bad I can take my time in repair. My car ended up not working on Jericho Tpke., Commack a few days before Christmas. I was not provided a loaner due to the holiday week.

No injury or incident yet. The PTU was diagnosed as failing at 46,500 miles on June 30, 2025. The vehicle is still being driven because the driver has no alternative, but no dealership has been able to confirm whether it is safe to operate in this condition. A failing PTU can result in sudden power loss, drivetrain lockup, or loss of park function—especially in AWD vehicles. These symptoms match those described in NHTSA Recall 25V011000 affecting Jeep Cherokees. The lack of clear safety guidance and the delay in repair have created a potentially hazardous situation. This should be investigated as part of the broader PTU defect pattern.

On June 24 ,2025 I was in a front end collision resulting in personal injury to with parties. From airbags not deploying on my vehicle. My car was deemed total loss from insurance company. Vehicle didn't have any prior electrical or and warning lamps on at time prior collision

SVC 4WD light turned on. Dealership said it may be ptu issue and would cost $1400 just to diagnose, not fix. This is a known issue for Jeep Cherokee 2017-2019. Mine is 2020 with less than 50k miles on it.

SVC 4WD light came on. Took it to Jeep dealership to have them look at it. PTU "power transfer unit" is bad. Got a second opinion at an automotive repair shop, they too diagnosed PTU is bad. Repair shop printed a Safety Recall with our vehicles VIN number. Went back to Jeep with the Safety Recall paperwork and Jeep won't honor the safety recall.

Replaced transmission at 20,000 miles. Now at 55,000 miles it is going again. Powertrain warranty expired by 6 months.

Parking brake will automatically engage randomly while car is stopped at lights, stops signs, ect. The only way to reset is to put vehicle in park, turn off ignition and restart vehicle. Has happened several times over the last 3 months.

Hard shift 70-80 mph, lost drive power output. No response to gas pedal while engine remained on. I turned on hazards and moved to the emergency lane as the car was coasting to a stop. I caught a glimpse of 4WD or AWD something and it disappeared before I could read it all. I was about to approach an off ramp from the highway emergency when at a slow speed perhaps 30 mph or so output returned and I was able to complete driving home. This is the first time it was more than just jerky clunky shifting. Vehicle has 69,858 miles.

I bought my vehicle in summer of 2020 brand new. It currently has 66k miles on it. A week ago the 4 WD service light came on. I took it in for diagnostic and it came back with code C14A7-97 PTO motor operation. The motor is functioning obviously, but the trasfer case is not engaging. There is currently a recall on vehicles similar to 2020, on the same issue but none have been issued on mine yet. The PTU should be good for 100k miles but not even close to that & it’s a super pricey fix on a vehicle I still pay on monthly. PTU input spline is the power transfer unit, so basically my 4 wheeled drive vehicle is not gonna function in 4 wheeled drive. I am hopeful as I saw similar complaints to mine here, that this is the next batch of recalls for Jeep, as I doubt I am alone.

The contact owns a 2020 Jeep Cherokee. The contact stated that the message "4-Wheel Drive Unavailable" was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the PTU had failed and needed to be replaced. The PTU was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,794.

The power transfer unit, differential, spark plugs, and air induction failed. The vehicle is still having bad vibration problems at speeds above 50 mph despite $7,000 in repairs.

The contact owns a 2020 Jeep Cherokee. The contact stated while attempting to drive from a complete stop, the parking brake engaged unintendedly, causing the vehicle to stop abruptly, almost causing the contact to hit her head against the steering wheel. The contact stated that the failure nearly caused the vehicle to be rear-ended. There was no warning light illuminated. The contact stated that the failure had been recurring increasingly. The dealer was notified of the failure and informed the contact that the vehicle could only be repaired free of charge if it was covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

Vehicle jerked and lost power to the gas pedal while accelerating. After about 20 seconds the gas pedal reingaged again. The vehicle coasted until that point. The service department of the dealership stated that they will not be able to diagnose the problem unless a code shows up that they can read, which none did. It appears that the issue is similar to the PTU issue of the 2017-2019 Jeep Cherokee. The vehicle was purchased in 2019 even though the model is 2020.

I RECENTLY HAD A SVC 4WD LIGHT COME ON IN MY 2020 JEEP CHEROKEE WHICH HAS 75,750 MILES. THEN WHILE DRIVING A WARNING LIGHT KEPT COMING ON TELLING ME THAT THE 4WD SERVICE IS UNAVAILABLE AND TO SERVICE 4WD. WELL - I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE PTU NEEDED TO BE REPLACED AND THAT UNFORTUNATELY IT WAS NOT COVERED UNDER A RECALL BECAUSE IT ONLY COVERED THE YEARS 2017 - 2019 AND SOME 2020 CHEROKEES. I FEEL THAT THIS PTU THAT IS DEFECTIVE SHOULD HAVE A RECALL ISSUED FOR THE 2020 YEAR AS WELL SINCE IT'S UNREALISTIC TO THINK THAT THE PTU WOULD FAIL ON A VEHICLE THAT HAS ONLY HAD THE 4WD EVEN USED MAYBE FIVE TIMES IN A 4 1/2 YEAR SPAN. I WOULD LIKE YOU TO CHECK INTO THIS ISSUE THAT I FEEL SHOULD BE A RECALL AND WOULD/COULD CAUSE SERIOUS ACCIDENTS DUE TO SUDDEN LOSS OF POWER, OR ABILITY TO MOVE VEHICLE DUE TO TRANSMISSION FAILURES. I FEEL THAT JEEP/CHRYSLER KNOWS ABOUT THIS ISSUE AND HAVE BEEN SLOWLY ISSUING RECALLS, BEGINNING FROM 2014, THEN 2016 AND THEN 2017-2019 AND NOW I FEEL THE 2020 AND POSSIBLY LATER YEARS SHOULD BE COVERED. I WAS AT THE DEALERSHIP 4/30/25. AT THIS TIME I CANNOT AFFORD TO REPAIR THIS PTU ISSUE AND AM TAKING A CHANCE TO CONTINUE TO DRIVE MY VEHICLE SINCE MECHANICALLY IT IS WORKING RIGHT NOW - JUST PROVIDING ME WITH THE WARNING LIGHTS/BEEPS. PLEASE LOOK INTO THIS AND ADVISE.

The PTU for 4wd going bad before 60k miles

Our 2020 Jeep has the same failing power transfer unit problems of previous Jeep Trailhawk recalls that had been issued for 2014-2017. Chrysler has had this vehicle in the shop now for over 60 days with no idea when they can even get parts because we are told there are several hundred of their vehicles with the same issue. They obviously have done nothing to address the failures of their power transfer units from the previous recalls and continuing to stick owners with that problem. They should also be responsible for providing a vehicle when they can't even provide parts for repair.

I was traveling down Elm Street and had just gone through the railroad under-pass when I pushed on the accelerator and heard something like the grinding, spinning, sound under the front passenger side of the vehicle. Additionally I noticed that I had lost all propulsion. I moved out of traffic and glided to a stop on a slight hill. This is when I found out that some how the whole drive train was disconnected, because I placed the gear selector into Park and let my foot off the brake and began to roll backwards down the hill. I quickly reapplied the emergency brake, and turned on my hazards.i turned the Jeep off hoping that it would re-set, and the transmission would re-engage. After waving a few cars passed, I restarted the vehicle, and the power train did re-engaged and I was able to disengage the emergency brake and remove my foot from the brake pedal. The vehicle was flat bed towed to a mechanic. He informed me of that this year and make of Jeep had a transmission recall but the VIN on my vehicle but was not included on that recall. He verbalized I needed to report this because my Jeep is doing the exact same thing as those involved in the recall. He verbalized that a clip was not postioned correctly and that is causing the transmission to completely disengage internally. He suggested I report this as Jeep may have overlooked the Trailhawk models in that recall.

The message/warning light keeps coming on: Stop/start Unavailable - Service stop/start system. This feature is suppose to help reduce the amount of harmful emissions released into the air! Some times this causes the engine/transmission to clunk. Seems to maybe a common issue with the Jeeps. Save fuel from burning while the car is stationary. Such a great feature and is doesn't work!

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle briefly lost motive power before slamming into two-wheel drive (2WD). The contact turned off the vehicle and, after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The "Service All-Wheel Drive" warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the power transfer unit (PTU) was damaged and disengaged the transmission and differential. The vehicle was not repaired due to the cost. The contact related the failure to Jeep Recall: 01C. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

Was driving vehicle, started making grinding noise and would not move. After a couple restarts it moved, but was locked in 4x4 snow mode and would not change. Limped pinhole and had tow truck take to dealership. Diagnosis PTU is bad and needs to be replaced. Estimated cost is about $4000. Replacement PTU is on back order for at least 30 days.

The Power Transfer Unit (PTU) suddenly became disconnected while we were in the passing lane on a highway. We lost power temporarily and dashboard lights came on saying service was needed. Moved slowly into a safe location and called for tow truck. There was some “knocking” as we moved. While diagnosing the vehicle, the dealer experienced the same indications and stated that it sounds like a separation in the PTU. There were no prior indications that something was wrong until it happened. I researched on line and found recalls for this issue in prior years (2017-2019) on the same vehicle as mine (Jeep Cherokee 2020).

The contact owns a 2020 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on several occasions, after driving for several miles, the temperature gauge remained at HOT(H). The vehicle was steered to the side of the road each time and turned off for 10 minutes before restarting. The vehicle was taken to a dealer where it was diagnosed that there was a malfunction in the active grill system that needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2020 Jeep Cherokee. The contact stated upon starting the vehicle, and while driving at various speeds, a warning chime sounded, and the message "Service Four-Wheel Drive" was displayed. The contact stated that the failure was initially occurring intermittently but had become consistent. Additionally, the contact stated that the vehicle would jerk upon depression of the accelerator pedal. The vehicle was taken to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) was defective and needed to be replaced. The contact related the failure to a recall; however, the VIN was not included. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 65,000.

While driving the Jeep at any speeds, or while parked and not running, the steering has a sticking or notchy feel when the steering wheel is turned. While driving staraight, any adjustment to the steering wheel cause the vehicle to jerk/pull to one side or another. Had vehicle evaluated at repair shop where the complaint was dulicated. All electrical functions passed inspection. The shop concluded that the malfunction would be a mechanical failure in the steering gears.

My service 4 wheel drive came on. It simply just randomly happened one day at 125,000 miles and now my car is undriveable and it’s a very costly repair.

4WD Warning light illuminated during normal driving. 4WD system inactive creating unsafe driving condition in Michigan winter weather. Vehicle taken to Jeep Service center and found C1494-92 active fault code. Performed PTU fork recalibration and fault went away, vehicle returned to owner. Within 2 days, 4WD Warning light illuminated again. 4WD system inactive again creating unsafe driving condition in Michigan winter weather. Vehicle returned to same Jeep Service center and same C1494-92 active fault code found. Now fix changed to PTU replacement, very expensive and time consuming service. From first visit to second visit, warranty expired so customer was responsible for PTU replacement cost.

The Jeep was making noises and jerking some. Took it to the dealership and the Power Transfer Unit needs replaced and the cost would be 5800.00. The dealership said the vehicle could just stop at any time jeopardizing our safety. NO warning lamps came on. Apparently this has been an issue on models 2017-2019 and recalls were issued. Apparently the 2020 needs to be recalled as well before someone gets hurt.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 70 MPH, the vehicle started to jerk, lost automotive power, and stalled. The contact later discovered that the vehicle would reverse. The vehicle was towed to the local mechanic who diagnosed and determined that the transfer case had experienced an internal failure and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 50,000.

Ptu unit not working. I brought to dealership, and he confirmed issue. However, there is a recall for 2017-2019 jeep Cherokees. My jeep was manufactured 8/2019 even though I purchased it in January 2020. How do I know they checked my Jeeps vin number with the 2019 models? I understand it's a 2020 but it was made with the 2019 models.

Power train problems at 17,000 miles, 5 years 3 weeks from purchase, with a 5-year / 60,0000 mile warranty. First diagnosis required replacement of the transmission valve body. This did not work. The second repair required replacement of the transmission. This failed after a 3 mile drive. The third repair was the power transfer unit. I have only driven about 5 miles since then and am hesitant to drive more. The repairs above took 102 days to complete and cost $4907. Other than the transmission failure and need to pull off the road and await a tow, there was no safety risk apparent. The vehicle was serviced by a dealer. The manufacturer is aware of the problem(s). No warning lamps or messages were noted.

The engine light comes on randomly. And causes the transmission to bog down and unable to accelerate. We have to pull over and shut the vehicle off and cycle it a few times to get the engine light to come off and then it drives fine. Has happened multiple times and has happened on the highway while driving. I’ve also had the vehicle completely shut off while driving. I’ve taken it to 2 dealerships and was told there is nothing wrong with it. I’m afraid it will cause a bad accident and I’m gonna get hurt if this issue isn’t resolved soon. The Dealership I bought it from Tim Witt Chevrolet in Crivitz Wi. And they took it to Riverside Jeep Dealership in Marinette Wi.

Steering feels shaky or loose in the rack and pinion and I saw this was a problem with this vehicle year

srvc4WD. This IS a reoccurring issue. Not only for the 2020 jeep TH but for other years as well. I follow many forms on Jeep Cherokee, everyone states this to be an issue. This issue can cause the vehicle to shutdown or malfunction causing a horrible accident. Jeep needs to get this situated as this is a life risk.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving at an undisclosed speed, there was a grinding sound coming from the vehicle and the service 4-WD warning light was illuminated. The contact parked the vehicle. The contact stated that the vehicle was undrivable. The vehicle was towed to an independent mechanic where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall repair; however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 48,000.

My vehicle started having issues in December saying that my oil levels were low. i couldn't pinpoint what the issue was so i called AAA due to how unsafe it would be to drive my car with it stating the oil levels were low and my engine light being on. AAA came out to my house and when he inspected it he stated that everything in the engine looked good but that my oil was low because of leak even though we could not pinpoint where it was coming from. I took my vehicle to contintental transmission the next day on christmas eve, upon speaking with the manager of the shop he confirmed that the jeep cherokees that had the 3.2L or 3.6L engine had an issue with the oil filtration system, he stated that he estimates he fixes 2-3 of them per week and replaces the entire oil system. He stated how unsafe it was and that the issue occurs in those drivetrains specifically after 3-4 years of ownership, he told me the job was be $1500 to fix.

the vehicle lost drive and would not move. lost power and then would not shift

While using the remote start feature to warm car in attached garage (with door open), car started then after a minute stalled out. I tried to remote start again and it did not start. went to vehicle to start with key fob present, as I went into attached garage there was a strong odor of gas. started vehicle and removed outside of garage to find a huge puddle of gas on ground in attached garage. fuel leaked out while running using remote start! had car towed to dealership, they informed me that the fuel supply tube had failed (part# 68489840AA). repair cost of $610 plus $ 128 for towing. this could have been a total loss of car and garage, possibly LIFE, along with house that is attached to garage!!!!! or it could have caught fire will driving. DANGER DANGER!!!!!! our whole house had the worst gas fumes all day, cleaned up spilled fuel as best as possable and a week later still has a odor of the spilled fuel!

The contact owns a 2020 Jeep Cherokee. The contact stated that there was oil underneath the front end of the vehicle. The oil pressure warning light was illuminated. The contact noticed oil leaking from the top of the oil canister. The contact looked online and found a recall related to the failure experienced; however, the contact could not recall the NHTSA Campaign Number. The vehicle had not been taken to the dealer and was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the dealer. The failure mileage was approximately 84,000.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving 35-40 MPH, the engine temperature started to increase. There was no warning light illuminated. The vehicle was driven to an independent mechanic where the tires were replaced. The vehicle was repaired but the failure persisted. The contact stated that while driving, the vehicle stalled, and while shifting gear, the vehicle was making a grinding sound. The vehicle was taken to a second independent mechanic where the brakes were replaced. The contact stated that the failure persisted, and the vehicle occasionally stalled and was very slow to accelerate. The vehicle was taken to a dealer where it was diagnosed with PTU failure, a hole in the transmission line, and a valve leak in the oil gasket. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.

I was driving down the road when all of a sudden I felt a loss of power, and it started smoking. Turned out that the oil filter housing was made out of plastic, and had broken, the car was only ever taken to the Jeep dealership for service as it was purchased certified pre owned, and it was replaced with an aluminum part instead of this plastic piece. They replaced the oil filter housing and the valve cover gasket with less than 40,000 miles on the clock. Thankfully I was on my way home, but if I would've kept driving, it would've resulted in a fire or accident.

The steering rack and pinion system failed, which caused a loss of power steering while driving. The failure of the steering rack and pinion system resulted in a complete loss of steering control while I was driving on the highway at high speeds. This sudden and unexpected malfunction left me unable to steer the vehicle, putting both my safety and the safety of others on the road at immediate and extreme risk. The inability to control the vehicle could have led to a catastrophic accident, endangering not only myself but also other drivers and passengers in close proximity. This failure posed a significant threat to life and property. Yes, the problem was confirmed by an independent service center. It has not been inspected by the manufacturer, police, insurance representatives No, there were no warning lamps, messages, or other symptoms prior to the failure.

Vehicle popped an engine as the vehicle was in motion. After taking it to a mechanic, they ran diagnostics and said that the Active Grill Shudder (AGS) had stopped responding to the cars computer. The problematic part was ~$600 and happened 11 months after purchasing the car. The dealer refused a reimbursement stating that they couldn’t help as I brought it to a local mechanic. The fact the engine light popped up while the car was in motion could be a safety issue. No warning happened before the issue presented itself. The car started fine with no engine light.

The power Train Unit failed. My wife is a nurse that drives from PA to MD on the back roads everyday, The part will not be avaliable until 5-22-25 if I order it today. Are people expected to rent a car for 3 months while the part might come in? We are very frustrated. Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's mother owns a 2020 Jeep Cherokee. The contact stated that while his mother was driving at unknown speeds, the steering wheel stiffened and was difficult to maneuver. The failure would occur intermittently. The contact stated that while his mother was driving at approximately 25 MPH, the steering warning light illuminated and the steering wheel seized. The driver lost control of the vehicle and crashed into a nearby tree where it came to a stop. No air bags deployed. The driver sustained bruising to the chest, and back injuries, and hit their head against the steering wheel. Medical attention was required. A police report was failed. The police department towed the vehicle. The vehicle's front end was severely damaged causing the radiator to leak. It was unknown if the vehicle was diagnosed or repaired. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.

The contact owns a 2020 Jeep Cherokee. The contact stated that while engaging the cruise control at 60 MPH, the vehicle unintendedly accelerated to 80 MPH. The contact attempted to lower the speed on the cruise control setting; however, the speed failed to be reduced as intended. The contact pulled over to the side of the road and turned off the vehicle to deactivate the cruise control. After waiting for the digital display to completely shut down, the vehicle was restarted, and the cruise control was reset. The cruise control functioned properly after completely shutting off the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,211.

The parking brake comes on without being activated. Causing the jeep to stop.

INITIAL CHRYSLER CUSTOMER CARE CASE #[XXX] NEW (ESCALATED TO SUPERVIOR) CHRYSLER CUSTOMER CARE #new case #[XXX] high idle new engine at about 50k miles when car was 3 years old new battery $270 recently SVC 4WD - in July dealer told me it wasn't covered under warranty and made no mentioned of goodwill warranty, 2-year grace on warranty, nor any options. several mechanics told me $3K to fix. declined. called dealer who told me to call Chrysler customer care who told me they can't do anything until dealer diagnoses the vehicle. Chrysler customer care tried various times to reach service team at sterling heights dodge - they would not take call or call him back. he finally reached someone who told him that i need to come by and they can look at my car and then after I could see receptionist to then make appt. he said it doesn't make sense for me to go there twice. I did call and make appt and have gotten the run around since. Chrysler customer care told me I would qualify to have this fully covered since I was just over warranty (now at 65K miles since months has passed since this first occurred in July (60,250 miles) and because I was the original owner and mentioned something about a 2-year grace. However, the goodwill warranty came back only covering 70% and making me responsible for 30%. This is ridiculous - this is just a start or continuation of more costly major repairs, and I cannot afford to keep this car any longer but need to get this fixed so I can trade it in or sell it and get a new car with a different automaker. I cannot get Chrysler customer care to call me back nor is the dealership willing to help. While I don't know the ins/outs of lemon law and this probably doesn't qualify, it feels s like a lemon. see attached letter for details/history. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Jeep Cherokee. The contact stated while driving from a complete stop at a red light, the Forward Collision Avoidance Automatic Emergency Braking system activated, and the vehicle came to an abrupt stop. The contact stated that the vehicle briefly rolled backward before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.

I was going 35 miles per hour the car as i was driving started acting abnormally driving in a lagging jerky way and then states 4wd unavailable service soon. I looked up the issue which seems like a ptu defective part and it seems to be a pretty common issue that jeep cars are experiencing and having difficulty with while driving.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving at various speeds and depressing the brake pedal, there was an abnormal scraping and crunching sound heard. Additionally, the contact stated that the failure recurred while driving on a bumpy road surface and over a pothole. The vehicle was taken to several independent mechanics, where the brake calipers, the brake rotors, and the brake pads were replaced. Additionally, a wheel alignment was performed; however, the failure recurred. The vehicle was taken to an unknown dealer, where it was test-driven; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.

Jeep was stalling randomly when coming to a stop or at a stop sign initially. It is now stalling completely when driving, states “push into park and start car”.

The contact owns a 2020 Jeep Cherokee. The contact stated while the vehicle was receiving an oil change and inspection, the contact was informed that the lug nuts were swollen. The contact was informed that the lug nuts needed to be replaced. The vehicle was taken to the dealer where it was diagnosed with 18 swollen lug nuts. The contact was informed that the lug nuts needed to be replaced. The lug nuts were replaced, and the vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,900.

AGS system failed at 26,000 miles causing the check engine light to turn on. Cannot use auto start or get car inspection while light is on

My 2020 Jeep Cherokee limited started making a loud clunking sound when on the break coming to a stop. It also makes a grinding noise for a mine while accelerating speed and then will shift back to normal. I have had it looked at and the dealership is saying that it is either the transmission or the PTU, neither of which I can afford to repair and with 70,000 miles on the car has no warranty. I was in an accident 2/24 and thought it was related to that however it is not. I did not have my car most of the summer while trying to figure this out and now there’s too many miles. I am a travel nurse and I drive 2 hours to work and o do not feel safe. There isn’t a recall however there are many recalls for the same issue but different years. I am frustrated because this is something that they should fix for obvious related reasons with other years having the same issue.

History of the vehicle in the shop for braking issues, on 08/09/2024; 2 vehicles in front braked for an animal on a busy road, and saw braking. Was at around 30mph and started to brake, car in front had an emergency brake event and came to a sudden stop. My vehicle sent a BRAKE!, warning and started to apply brakes, I went to an evasive maneuver, my steering was cut, my brakes kicked my foot to half pedal and I could no longer brake. Coasted into the back of the vehicle in front of me at around 25 mph.

The 2020 Jeep Cherokee Latitude Plus has a defect in the PTU in which the 4WD system doesn't work. On the dashboard, a SVC 4WD light is always on which makes the car only driveable in 2WD. The Liberty Auto City Chrysler Jeep Dodge Ram service center associate told me that the PTU is bad in my car, also that there are also a lot of other Jeep Cherokee's that have defective PTU's all over the country as well. It's been discussed in the Jeep Community throughout the years.

The contact owns a 2020 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the vehicle shut off independently. While at a stop light, the vehicle shut off. There were unknown beeping sounds and warning lights illuminated. The driver was unable to exit the vehicle. The contact called 911. The vehicle was pushed off the road by a good Samaritan. The vehicle was towed to the residence. The battery was checked by a neighbor. The vehicle was taken to the local dealer, where it was diagnosed that there was low voltage in the vehicle. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 67,000.

Upon driving at approx 20mph in traffic on the highway, there was a sudden loss of power in acceleration. Smoke was seen around the vehicle. Multiple lights flashed on the dashboard and then quickly went blank. As I was pulling to the side of the road I noticed flames coming from the front right side of the vehicle. The brakes no longer worked. I got out of the vehicle as smoke was seeping into the cabin. I was able to retrieve my phone and bag. Approx. 30 seconds after exiting the vehicle and moving away there was a small explosion. Over the course of the next few minutes there were multiple other explosions. Emergency services were called immediately. The vehicle burnt to the ground completely.

ptu premature failure

Fuel line plastic fitting cracked and was sprayed fuel on hot engine and exhaust system connector was where steel line from tank becomes a plastic line for engine There it no reason for this fitting to crack as Their is no tension on line. This is clearly a defective piece and don’t want someone else hurt from problem

The power transfer unit failed, requiring a replacement of the power transfer case. It is still on the vehicle and has not been replaced yet. The 4WD on the car is unavailable, which puts my family and I at risk when driving in snowy conditions as are common in the area I live in. Additionally, the dealership stated that there are no replacement parts available since the part is “under development”, likely due to a flaw. I have taken the vehicle to two Chrysler, Dodge, Jeep, Ram dealerships who have both reported the same issue. The component has not been inspected besides the inspections done at the car dealerships. There were no symptoms of failure besides the “Service 4WD” warning light coming on, as well as warnings every time the car is turns on, indicating that 4WD is unavailable.

The past two days the car has been running a little rough. This morning the car didn't start and service shifter message came on along with battery and engine lights.

1. This is not a safety issue. This is a cosmetic issue. 2. Not applicable to warning lights. 3. General Issue: Bottom portion of drivers seat, reported to be leather, is peeling. This peeling is discoloring the seat and shows signs that it will continue over the entire seat. Never before have I seen this issue with leather seats (in many previous vehicles), including other Jeep vehicles. The issue was confirmed by an authorized Jeep dealer and they provided me an estimate including labor to be more than $1000. This peeling is of course, a cosmetic issue, but it looks awful and should not happen on a Jeep that is only 4 years old and has been gently taken care of. I realize this is a "wear and tear" issue, however there is no over-use - only usual getting in and out of the car. Leather should wear much longer and should not peel over time.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving 60 MPH, the transmission failed without warning and the RPM became extremely elevated; however, the vehicle failed to respond while depressing the accelerator pedal. Despite the failure, the contact was able to coast the vehicle off to the shoulder of the highway. Due to the failure, the vehicle was towed to the residence where it remained. The dealer was notified of the failure and the contact was informed that the vehicle needed to be towed to the dealer for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.

The contact owned a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the four-wheel drive overheated warning light illuminated. The contact reduced the speed, and the vehicle was driven to the shoulder of the road. The contact stated that a nearby driver pulled over and informed the contact that the vehicle was on fire. The nearby driver also assisted the contact out of the vehicle. The contact stated that there were several explosions. The contact stated that the vehicle was burned to the ground. The fire department and the local police arrived on the scene. There were no injuries sustained. A Fire report was filed. The vehicle was towed to a local tow yard. The vehicle was condemned to total loss. The manufacturer was made aware of the failure and a case was filed. In addition, the case is currently under investigation. The failure mileage was approximately 26, 900.

The contact owns a 2020 Jeep Cherokee. The contact stated that the vehicle was taken to an independent mechanic for a routine service; however, while being serviced, the mechanic discovered that the lug nuts on all four wheels had swollen and that the factory lug tool could not be used to remove the lug nuts. The cause of the failure was unknown. The vehicle was then taken to another independent mechanic where a special tool was used to remove the lug nuts. The contact notified the manufacturer of the failure; and the manufacturer acknowledged that there was a failure with certain lug nuts; however, there were no recalls on the VIN. The vehicle was repaired. The failure mileage was 23,500.

Vehicle randomly will engage the parking brake while vehicle is in motion and in drive. Vehicle then will stall and needs repeated attempts to restart before break will disengage. Have had it to the dealer, no less than three times with one visit lasting over 30 days with no resolution to date.

The contact owns a 2020 Jeep Cherokee. The contact stated that while the vehicle was parked the driver attempted to accelerate forward and the vehicle erroneously made a sharp left turn and crashed into a construction zone causing damage to the vehicle and the construction site materials. No further information was available. During the incident, no injuries were reported and no police report was filed. The vehicle was later towed to the local dealer who diagnosed that the steering rack gear had fractured. The steering rack gear was replaced and the failure was remedied. The manufacturer was notified of the failure but no assistance was offered. The contact was later informed that the VIN was not included in the NHTSA Campaign Number: 19V637000(Steering). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 22,000.

Parking break will automatically engage and stop the vehicle while driving or in motion. It happens randomly and at different speeds. Have taken to two separate dealerships, and neither seem to think there is a problem because they haven’t duplicated.

On Feb. 9th I was driving my 2020 Jeep Cherokee when the steering locked,I was unable to control the Jeep. Warning lights popped on the dash. Service power steering, four-wheel-drive system temporarily unavailable, Blindspot alert temporary unavailable, Service electric stability Control, stop start not ready. By the grace of God, somehow I was able to stop the car. I called AAA to have me towed to the dealership Autoland Springfield New Jersey. My car was in the service department from From February 9 to March 1 After checking my Jeep they called in a master mechanic and it was determined that the rack and pinion steering needed to be replaced.

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the "Service Four Wheel Drive" message remained displayed. The vehicle was taken to the local dealer who diagnosed that the PTU was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 79,000.

My wife was driving the Cherokee on a level street at approximately 40 miles per hour and the power transfer unit malfunctioned causing the wheels to lock up. The 4-wheel drive was disabled and the emergency brake began engaging randomly. She was able to drive to the local Jeep dealer who informed her that the Power Transfer Unit had broken and needed to be replaced. This car is approximately 5,000 miles out of their 60,000 mile drivetrain warranty and has never been driven off road. When looking at the frequency of this part failure on the internet, it appears to be a chronic problem and in fact previous model years have been recalled for this issue. This year should be recalled too. On top of the part failure, Jeep can't even get the part to repair it due to the extreme demand. We cannot be given an estimate of when the part will be available.

I was driving on an on ramp on an interstate and the vehicle suddenly went from drive mode into losing power and completely stalling out. From that point, the vehicle would not start and had to be pushed to the side of the on ramp. The manufacturer says that the Power Transfer Unit failed and needs replacement.

Vehicle slowed while driving at highway speed and started making a rotational grinding noise. Shortly after, brake light lit up on dash along with service parking brake, auto start /stop light and flashing light on e brake button was flashing.Vehicle was taken to Jeep deslership and scanned. Found emergency brake module went bad and needs to be replaced. Part ordered and Jeep will be scheduled to have it replaced.

There is something wrong with my front, driver side electric break. When I at the speed about 40 mph or bumping road the break is not working. And some thin it making noise l, look like it is engaged by itself. The problem started when the car only 26500 miles but the dealer denied to warranty because it a month after 3 years.

SVC 4WD light comes on dash screen. Power to wheels is no longer equal and is interrupted. Drive power can go directly to either front wheel. This causes an abrupt change in direction requiring immediate correction of steering to avoid hitting vehicles in next lane or driving into a parked car along the road. Only quick reaction kept me from hitting the vehicle in the lane next to me! Vehicle has been taken to dealer and inspected. They confirmed the PTU is defective. This was on Aug. 9, 2023. Today is Dec. 14, 2023. I have now been told the new ETA is the second week of Jan. 2024. I was originally told the part was to arrive Sept. 21, 2023. The vehicle is not safe to drive. I'm sure not many people know to report this issue. I understand that Jeep was replacing PTUs at the rate of approx. 700 a month back in may of 2023. I also understand this part has been superseded 7 times. So a total "fix" has not yet been found.

ESS (auto stop) stops functioning due to battery charging. Replace battery and system works for Approximately 30k miles before needing another replacement battery. May leave vehicle stranded. There are numerous online forums complaining about this issue.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving 45 MPH, the contact became aware that the vehicle was making abnormal sounds and had started jerking. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,413.

Had trans and transfer case PTO unit replaced, cause was transfer case and trans slines stripped. there is a recall for for this issue but not for my model year. 2020 jeep Cherokee trail hawk. recalls are for 2016-17 however because of the year of my jeep it isn't part of the recall but had the same issue regarding the same part # need reimbursement still 4 work. (In 2020, Fiat Chrysler America recalled 67,248 units of the 2014-2017 Jeep Cherokee in the United States over a transmission issue that could result in a loss of power or rollaway situation. At the time, paperwork filed with the National Highway Traffic Safety Administration explained that certain "vehicles were built with a two speed Power Transfer Unit ("PTU") that allows relative movement between the differential input splines and the transmission output shaft." The movement could wear down the input splines, causing a loss of engagement between transmission and differential, thereby cutting power to the front wheels. Worn splines could also prevent the transmission from engaging Park when stationary, leading to a possible rollaway situation. That recall applied only to all-wheel-drive models with the two-speed Power Transfer Unit, which simulates the two-speed transfer case found in many part-time four-wheel-drive trucks and SUVs. Jeep brands the affected systems as "Active Drive II" or "Active Drive Lock." Vehicles among the recall population that featured the PTU model in question benefited from "more robust differential splines." The fix for the recalled vehicles wasn't replacing the worn PTU splines with the upgraded versions. The fix was a software update that worked around the fault to either alert the driver, to shift power to the rear wheels when the malfunction occurred, or to automatically apply the parking brake if the fault happened while the driver was attempting to shift into park. What's stranger is that Jeep has issued a new recall for a subset of the original recall population,)

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 65 MPH, the vehicle steering wheel had become firm. The power steering lock warning light was illuminated. The vehicle was towed to a dealer. The vehicle had not been diagnosed or repaired by a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.

My vehicle is cutting off in the middle of traffic. I understand the start stop feature but it cuts off when I come to a stop and I need a jump to get going again.

The vehicles emergency brake engaged while driving down the highway at 70 mph on its own. This caused the vehicle to come to an immediate stop almost causing a serious wreck. We have had the vehicle in the shop for it dying and this happening when stopped or at very sloe speeds but never like this. Each time we have been told there is nothing wrong with the vehicle since no codes were thrown. Clearly this is not the case.

PTU Issue: A recall was already done on this problem with a Jeep Model years 2016/2017. I now have the same problem on my 2020 Jeep. The transmission slips and the 4 wheel drive is not reliable. I was told by the dealer I needed the PTU replaced. The dealership diagnosed the issue as the PTU and wants 4k to fix. It is the same issue described in your recall. Jeep USA and the dealer acknowledge the issue but where its not a recall on this model told me " I have to pay." and I need fixed asap! I could not even get an appt for 2 + months. They avoided it.

Vehicle stopped at a red light, auto stop/start activated. Took foot off brake when light turned green, car struggled to restart, all lights/system went off and finally restarted. Kicked the auto emergency break on and the auto stop/start warning light came on. Has happened 5-10x in the last month. Started around July 2023. Sometimes forward collision breaking turns on out of nowhere, when cars are 2 car lengths in front of me.

My emergency brake engages when I’m actively driving. This has happened sporadically over the past 2 years & I feel that both my safety and the safety of others is at risk. I don’t feel safe driving my car. I took my car to the dealership to get it looked at but they said everything came up fine on a diagnostic test so I’m not sure where to go from here

The contact owns a 2020 Jeep Cherokee. The contact stated that the vehicle failed to shift out of gear. The vehicle failed to remain in automatic and instead shifted into 4WD and snow mode. The vehicle failed to engage or disengage. While in park, the vehicle shifted into neutral. While in the park, the parking brake engaged without driver interaction. The START/STOP warning light was illuminated. The 4WD not available message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the fork in the transfer case might be fractured or stuck. The vehicle was taken to the local dealer, where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000.

Our Jeep has had multiple accounts of shifting hard, hesitation while shifting, and a on and off service 4wd light. We reported these issues to the Jeep dealership it was purchased from and they said nothing was wrong after 4 scheduled maintenance visits. We brought our Jeep to a neighboring dealership who immediately found the issue and said it was a major transmission component that went bad. Fast forward to a week later and the part has been fixed but the issue is still happening!

When coasting at low speeds the vehicle makes multiple click sounds and now there has been a clunking sound seems like when. Trying to downshift or upshift almost as it can't find a gear. When in a stoped position I put it in drive ease the gas and it will jump into gear. Has been multiple complaints about clicking and clinking with the vehicle and nothing fixing the problem unless ptu,transmission,u joint or driveshaft is replaced this is scary to spend so much on a vehicle for my family and worry about when it's going to break down.

The contact owns a 2020 Jeep Cherokee. The contact stated that while his wife was driving approximately 50 MPH with the cruise control activated, the vehicle began to decelerate independently while making an abnormal sound. The contact stated that the 4WD Auto warning light was illuminated. The driver was able to continue driving to her destination. The contact also stated while the vehicle was parked, the vehicle shifted out of park(P) into neutral(N). The contact took the vehicle to an unknown local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 46,201.

Transmission intermittently does not engage immediately into 1st gear causing engine to rev up and unintended acceleration to occur. Vehicle has been taken to dealer for service on this issue several times but problem still remains. This is a safety issue as several near accidents have been experienced. Issue seems to occur in tight spaces such as parking areas or when going from reverse to forward. Issue does not generate a fault code and dealer will not take action unless a code is present. Issue happens frequently and is known to happen with this vehicle model.

The Power Steering Control Module adn the Rack & Pinion Assembly had to be replaced.

Fuel pump failed suddenly. Caused engine to stall losing power steering and brakes. Luckily was on flat straight stretch of residential not coming off mountain on dirt track Know warning or lights. From 45 to nothing.

The start and stop feature in the vehicle keeps malfunctioning and has done so every since I purchased car in 2021. Took it to dealer and they replaced the battery and that still did not stop it from malfunctioning meaning it go completely dead this is a safety hazard and now that my car is out of warranty the dealer is giving me issues when fixing it even though it should have been fixed the first time. This is a know problem to the dodge.dealer I went to bc one of the tech told me alot of people have this problem with Cherokee. The malfunction with the start and stop feature has caused Mt Car to go dead on highways and freeways which is dangerous.

The contact owns a 2020 Jeep Cherokee equipped with Continental Tires, Tire Line: Conti Pro Contact TX, Tire Size: 245/40/ZR19, DOT Number: A3E4WBJC0723. The contact stated that while driving 70 MPH, the vehicle experienced a flat tire. Upon inspection, the contact discovered that the front passenger’s side tire had a blowout. The contact stated that with the assistance of a fellow motorist, the contact was able to change the tire with the spare and drove to the residence. The tire was taken back to the dealer where it was recently purchased; the tire remained in the dealer possession for an inspection. The manufacturer was not notified of the failure. The tire failure mileage was approximately 1,800. The vehicle failure mileage was approximately 73,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle suddenly jerked two feet to the right and two feet to the left. The vehicle was taken to the local dealer who diagnosed that the electronic steering power transfer unit had failed and needed to be replaced. The electronic steering power transfer unit was replaced, and the vehicle was fixed. The manufacturer was not notified of the failure. The failure mileage was 13,000.

The check engine light came on , then my parking brake light, crash parking light, and stop and stop light on my dash. It wouldn't start at first but tried three time and it did. I drove home with the vehicle, and it wasn't shifting properly. I had it towed to the dealership and was told it was electrical after they tested it. Three days later I was told it was the transmission. Now I'm being told it is the mounts as well.

This isn't a major concern but just possibly a design defect that could potentially be dangerous in an accident. On March 30 2023 I was involved in an accident on a highway in Pennsylvania where traffic was stop and go. I was stopped, and a car slammed into the back of me going pretty fast. Her car bounced off my bumper and then hit into me again. The car and my seat belt did their jobs and I was not injured. However, afterwards the top of my head felt like it had a bad brush burn. It lasted for several days. When sitting in my car directly after the accident I noticed something odd. Both driver and passenger sun visors were off their hooks and in same position of pushed forward towards windshield under the hook. Because it happened to both of them and they were in the same position I have to surmise that the laws of physics during the accident caused this and that the impact knocked them off the hook and the other vehicle bouncing off and then hitting again caused them to pull back and then fly forward. I believe the movement of the visors so fast is what caused the brush burn on my head. I'm not sure if this is generally something that happens during an accident, but it seems pretty dangerous to me. Luckily I am not that tall and was positioned that the visor skimmed the top of my head. I cannot imagine though if someone was taller what that could potentially do if the visor comes flying at someone's face that fast. This has not been reproduced or confirmed by anyone. My vehicle is still at the body shop awaiting repairs.

The contact owns a 2020 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer for routine service and the mechanic discovered that the lug nuts on all four wheels had swollen and the factory lug tool could not be used to remove the lug nuts. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,400.

While driving when I come to a stop and i then start to accelerate when the light changes, the vehicle will start to move, then there is a load hard clunk and then the vehicle looses power. The safety of myself or other ps is put at risk because I could be in moving traffic when this happens. It has not been confirmed by a mechanic, I did ask at the dealer, but they said because the issue is sporadic they would not be able to figure out what the problem was and then recommended a $500 dollar transmission service and said that may not fix the problem. There were no warning lights. This problem happens sporadically, it will do it and then be good for a couple months or longer before doing it again. I emailed molar and asked what they thought, but never heard anything from them. I did see by googling that Jeep had issues with previous years, but it did not cover my year vehicle. I did see just tonight that there was a vehicle in Ohio that had reported this same type of issue to your office. I have 700 miles left on my warranty and I am very concerned about this issue and do not know what to do about. The dealer was not a help, only had a poke and hope approach, so I did not have them look at my vehicle. Any help you can give would be appreciated.

The tire pressure monitoring system light came on. I took it to the dealership and they said there is currently no fix for this problem. The front driver side tire also no longer registers on the warning screen. They said if a tire loses air while I'm driving, it's very possible that I will have no warning that it's happening.

I set my cruise control at a designated speed (70mph) and the vehicle accelerated well beyond…to 83mph before I realized it was still accelerating. I had to hit the cancel Button and turn off cruise control to get it to slow down. Then I set it and it didn’t “set” and kept decelerating.

The paint on the passenger door panel close to window is peeling off it should not be doing this with it being 3 years old

The PTU failed on a well maintained 2020 Jeep Cherokee Limited. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to a Jeep dealership. The Jeep dealership looked at the issue and said I needed a new battery, which I paid a lot of money for then to install. They said the light would eventually go out. It did not. I had to bring it back and then they performed a diagnostic and inspection of the vehicle and determined that the vehicle has a bad PTU. This is a leased vehicle and I have been having to rent cars for the past month while we wait for a part for over a month. The dealership told me I could drive the car without a problem but it is such a terrible sound that I do not feel it is safe.

Jeep has 36,000 miles, it has a very knotty feeling in the steering wheel when trying drive straight. It feels like the steering wheel gets hung up when trying to slightly turn left/right. Constantly having to chase the road. No wrecks, or accidents on our jeep. It happens at highway speeds and normal city driving as well. I read of a recall for steering gear in 2019-2020 jeep but our jeep is not showing a recall for this problem.

This 2020 jeep cherokee altitude burns close to 3 quarts of oil. I have 26000 miles on it. I havent received any recalls or notice from dodge/crysler dealer. This is ridiculous

The rare windshield shattered. The vehicle is currently at a Jeep dealership because after the incident I opened a complaint with Jeep corporate and was told to have it towed into the dealership. My child was sitting in the back seat when we heard a loud noise and seen the glass was shattered. Jeep was viewed by police. There were no warning that after warming my car up prior to leave my house that my back windshield would shatter not even a minute into my drive.

Starting mid 2022, the vehicle was having trouble shifting into passing gear upon highway acceleration. It seemed to get stuck at 45 MPH before shifting into a higher speed, putting me at risk. Subsequently, In September 2022, I brought vehicle in for oil change. The mechanic put the car on a lift and found that the passenger front axle boot was torn, and fluid was leaking from the axel joint. I brought the car to the dealership for repair. The transmission problem was a needed computer update. The axel boot and axel half was replaced. The troubling aspect of this is that no warning lights came on for any of these issues.

In August 2022, My 2020 Jeep Cherokee 4x4 Limited started having jerking issues when excellerating. I also kept hearing a whistling sound that appears to come from the front passenger door. In addition, the entire navigation system would power off, at any time, for no reason. I would have to physically turn it back on. One week later while running errands in Palm Coast Florida my 2020 Jeep would not start for approximately 20 minutes and the SVC 4Wheel Drive warning light was illuminated. While on the phone with road side assistance the jeep started. I was instructed to drive home and a tow company would be contacted. Driving home I realized that I had no operating lights, turn signals, and all th Jeep electrical components were out. I drove for 15 minutes to my home in complete fear for myself and other motorist. In August 2022, My Jeep was towed to Atlantic Dodge-Chrysler Jeep dealership located at 2330 US-1 South, St. Augustine Florida 32086 (904) 797-4383. I was initially told my issues were caused by a dead battery cell. The dealership replaced my battery but the SVC 4Wheel indicator was still illuminated. I was instructed by the dealership service department to drive 2 hours and rest the vehicle for 24 hours. The SVC 4Wheel indicator did not reset. I was informed by the dealership that a PTU unit needs to be replaced. I keep my vehicle routinely dealership maintained, so I researched the causes for PTU failure in 2020 Jeeps. I found that there has been a history of PTU failures with my vehicle type, to include the backup view delay. My vehicle has not been recalled for the rear backup view and it is still malfunctioning. If there is a recall on PTU units and rear Backup viewing, please send me the information to schedule a recall repair.

I will try to answer each question: The electronic emergency brake engaged on its own at a stop light, then later while driving on the highway. Could have easily been re-ended and lost control on freeway causing extreme damage. It was a night, and driving alone. Called dealership, they said to bring it in or tow it but wouldn't be able to get to it until Oct. 20th and then if a part needed to be ordered it would be longer. I then took it to our mechanic, who said it was the electronic brake module and most likely was caused by water leak. They showed me complaint article with complaints of same thing. I notified my insurance company of same. The warning lights only came when it happened last night. 10/04/22. They are not currently on, and I only drove it to the mechanic shop where they diagnosed the problem.

On 3 separate occasions after being stopped to make a turn vehicle has started to go and then stops moving like its out of gear. It will then make a clunkng noise like its going into gear and start moving again. I have taken it to jeep and they said after 1st two times it needed an update. It has since done it again and they tell me unless it does it while they have it they dont know what it is. This started with only 18000 miles on vehicle and it currently has around 22000. This is scary because its going to cause me to be in a wreck if it happens while I'm turning in traffic. Please feel free to contact me for further information.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the vehicle inadvertently stopped. There was a temporary message of no bus, then the instrument panel went blank. The contact waited 10-15 minutes to press the Auto START/STOP button for the vehicle to restart. The vehicle was driven to the local dealer who diagnosed a failure with body control module (BCM). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 73,000.

Electronic parking break turned on automatically while driving 55 mph on highway.

My 2020 Jeep Cherokee Trailhawk began experiencing a "clunking" noise coming from the center of the vehicle. The first time I took it in, the dealer could not replicate the noise. The second time, the dealer did hear it and determined it was the Power Transfer Unit. The dealer *claimed* it was the result of uneven tire wear from the factory Firestone tires. The dealer has offered to replace the PTU under the warranty; however, they stated they "may not" replace the new PTU if we continue on the same tires. Even with 34k miles, the front tires have 10/32 and the rear tires have 12/32. They said that we needed to purchase new tires through them at $920. When I mentioned about getting tires from another tire store, he needed to check with his manager to see if the PTU would still be warrantied. The PTU is a known problem for the Cherokee but the dealer has been trying to seek ways to get more money.

The contact owns a 2020 Jeep Cherokee equipped with Continental Tires, Tire Size: 225/60R18, Tire line: 100hms Radio tubeless. The contact stated while the vehicle was getting an oil change the mechanic noticed that the two front tires were wound. The dealer and the manufacturer were not made aware of the failure. The DOT was not available. The failure mileage was 6,000.

About a week ago, a faint smell of gasoline was noticed at the front of the vehicle after it was shut off. The smell became stronger and more noticeable with each passing day. Today, gasoline can be smelled coming out of the air vents as well as outside of the vehicle. Wife seems to think the smell started when she started using the Air Conditioning. No signs of fuel leaking. No Check Engine Light. The vehicle has 20450 miles on it. We are trying to get it into the dealership as soon as possible, but at this point we are not driving it out of an abundance of caution.

I was driving to work this morning at 5:30am in the rain, heavy rain, so I had my wipers on. They were turned to high because of how heavy the rain was. All of a sudden the wipers went crazy and the drivers side wiper was hanging off the side of the car still trying to wipe. I immediately lost visibility and tried to move off the highway. I was struggling to see where the road was. I ended up off pavement at one point and I believe that's where I picked up the screw in my tire that made my tire go flat. I was luckily near an exit, but now leaning into the passenger side of the car trying to see and find a safe place to get off the road. This could've gone very badly I was lucky and blessed it did not. I took my Jeep to the service department at the dealership where the gentleman helping stated he's seen this a lot. He said there hasn't been a recall on the Cherokee only the truck, but he's seen it happening in a lot of vehicles. Evidently the screws come loose. If this is a common problem there needs to be a recall.

The contact owns a 2020 Jeep Cherokee. The contact stated while at a complete stop at a stop light, the brake pedal was depressed and the vehicle shut off and lost electrical power. There were no warning lights illuminated. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred several times. The vehicle was taken to the dealer where an unknown repair was completed; however, the failure recurred while driving and the brake warning light illuminated. The manufacturer was notified of the failure and informed the contact that they would follow up with him. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 8,000.

In December 2021 the "AWD not available" warning message came on. During a trip, the cruise control did not work. Took car to dealer on January 4, 2022. Diagnostics revealed the following: oil leak in the engine, repaired under the warranty. Body controller module and body wiring failed, replaced under warranty. Power transfer unit failed, power transfer unit replaced under warranty. Car returned to me repaired on January 14, 2022.

Climate Control system freezes and will not turn on or will stop working while driving. Windows fog up with no way to defrost and cause low to no visibility while driving. No warning lights appear before this situation occurs. Car was in the shop at Spartanburg Chrysler, Jeep, Dodge in SC for a month just a few weeks after purchasing the vehicle. The problem first occurred when the vehicle had about 5,000 miles on it. Within 6-8 months the problem is happening again.

Fuel System Failure on top of 2.0 liter jeep turbocharged engine (approx. 53 - 54K miles), resulted in emptying of fuel tank over top of engine while driving on interstate. Vehicle filled after normal operation to low fuel light and driven for 29 miles to shopping center. Ran out of fuel in entrance/exit of shopping center parking lot. Attempted restart caused large volume of fuel to pour out of engine compartment onto ground. No evidence of tampering, photo of failure attached (believe under the split foil jacket). Vehicle did not leak when off, and delivered by flatbed to RI dealer the next morning. Backtracking the traveled highway path later indicated a probable in- operation failure (based on visible trail). This is consistent with approximate amount spilled in parking area and total fuel loss of 15 gallons based on tank size. Passenger compartment is tight and I do not recall it developing a strong fuel smell until attempting to run stationary. Noted 2020 Jeep Wrangler of same year had a recall notice for a 2.0 liter engine, notice 21V-665, so wondered if a similarity exists. There is concern for extreme fire risk, on-road shutdown, and environmental spill in a sensitive area. I walked the parking area where it stalled to ensure there was no large concentration of fuel mixed with the puddles from the rain. Quoted repairs are 676.00 not under warranty. Vehicle is a company car used only by myself, and has had no engine work or fuel area work, with only routine oil changes and maintenance inspection of air filters. Vehicle is waiting for backordered fuel line parts at Dealer service. This incident resulted in an extreme level of hazard to myself, environment and others, and I am surprised was considered a non warranty issue. Informed repair is outside of 36,000 mile warranty. OK, but I am a mechanical engineer with 35 yrs experience and this is worth a safety check to ensure there is not a pattern similar to several other Chrysler vehicles.

The contact owns a 2020 Jeep Cherokee. The contact noticed that the vehicle was on fire while parked in a parking lot. The contact mentioned the fire caused 2 other vehicles to catch on fire. The fire department extinguished the fire and determined the fire was caused by the engine. A police report was filed. The vehicle was damaged. The dealer was not contacted. The vehicle was towed to a body shop. The manufacturer was notified of the failure. The approximate failure mileage was 16,800.

The contact owned a 2020 Jeep Cherokee. The contact stated while his wife was driving at 35 MPH, when approaching an intersection a vehicle coming from the opposite lane came thru and caused the driver to hit that vehicle head-on. The air bags did not deploy. There front end of the vehicle was crashed in. The driver sustained a crack sternum, bruised lungs, and hurt their foot while depressing on the brake, the contact sustained an injured right shoulder due to the seat belt, internal bruises to their sternum, ribs, and stomach, as well fluids in their lungs. There was medical treatment at the scene and took both the contact and the driver to the hospital for treatment. A police report was filed. The vehicle was towed to a tow yard where the vehicle was deemed a total loss by the contact insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000. Contact was later found to have dislocated sternum and damage to internal organs as well as damage to dialysis port. He recently was hospitalized to manage pain and monitor organs four weeks in the hospital and one week in nursing home. Now doing PT at home.

The first time- driving and the ‘D’ button on the shifter started blinking and got stuck in Drive, excellerated, couldn’t stop. Shut car off! Rest after 15 mins and scheduled repair/check. Shifter box-assembly was replaced and found to be the problem. 2nd time- got stuck in reverse and wouldn’t move. Took it to the dealer, scheduled repair/check, told to keep driving it. 3rd time- check engine light came on, stopped at dealer, told to keep prior appointment and not to clear it. Never checked it. 4th time- driving at speed of 65, car shut off, no power but had brakes. Towed to dealer car still not able to start. Currently at the dealer.

•On numerous occasions while backing up the rear cross traffic warning alert does not alert you and I’ve almost backed into other vehicles, a tree, a mailbox and even people walking. •My safety as well as my wife’s safety and the safety of other drivers is put in danger bc the alert warning not going off could have caused a wreck and caused someone to get seriously injured and it could have also caused someone to have gotten ran over or just simply hit bc of the alert system not alerting us of the other vehicles, objects or people behind the vehicle. •not sure what you mean •not at this time have I taken the vehicle to be checked. Have an appointment set up to go in next week. •no there weren’t any warning lamps, messages, or other symptoms of the problem prior to the failure. •the first Occitan e of this malfunctioned happened when we had the vehicle about 2-2 1/2 months It has happened more than a handful of times.

The contact owned a 2020 Jeep Cherokee. The contact stated that while his nephew was driving approximately 70 mph, a burning odor was present inside the cabin of the vehicle. The driver then noticed flames coming from the engine compartment. The driver stopped the vehicle and exited. No further information was available. The vehicle was destroyed and towed away from the scene. The cause of the failure was not determined. The manufacturer and an unknown dealer were notified of the failure. The failure mileage was 13,000.

Vehicle was in a front end collision resulting in $16k in damages, driver transported to the hospital with leg and head injuries. The airbags did not deploy. NONE.

JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3 TIMES IN A ROW WHEN IT DOES IT IN TOTAL WITH OUT HEAT OR DEFROST FOR 5 TO 10 MINUTES IT HAS BEEN TO THE DEALER SEVERAL TIME AND THEY CAN'T FIX IT STARTED IN LATE OCT OF 2020 AND IS STILL A ISSUE

IN LESS THAN A YEAR WE HAVE HAD TO REPLACE THE WINDSHIELD 2 TIMES ALREADY. BOTH USING OEM REPLACEMENTS THE FIRST FROM AN EXTREMELY LIGHT IMPACT OF THE WIPER BEING PUT DOWN FROM THE STANDING UP POSITION AFTER CLEANING THE WINDOWS THE SECOND FOR NOW KNOWN REASON. THERE IS NO IMPACT MARKS JUST A CRACK GOING ACROSS THE BOTTOM OF THE WINDSHIELD. WHEN CONTACTING AUTO GLASS REPLACEMENT CENTERS WE WERE TOLD THIS IS A VERY COMMON ISSUE ON CHEROKEES SINCE THE GLASS IS SO THIN NOW. BOTH TIMES THE CRACKS SPREAD ACROSS THE BOTTOM OF THE WINDSHIELD MAKING US THINK THAT MAYBE THE HEAT OR THE HEATED WIPERS ARE CAUSING PART OF THE PROBLEM(WE LIVE IN RI SO HEAT IN THE CAR IS USED OFTEN FOR OVER HALF THE YEAR).

PURCHASED THE VEHICLE 10/2020, WE HAD OUR FIRST SNOW 12/2020 GOT IN THE VEHICLE AND THERE WAS A PUDDLE OF WATER ON THE PASSENGER FLOOR BOARD, TOOK THE CAR INTO THE DEALERSHIP, WAS TOLD THE ICE AND SNOW GOT UNDER A SEAL ON THE WINDSHIELD MADE IT EXPAND AND CAUSED THE LEAK, THEY "REPAIRED" IT. HAD NO PROBLEMS, UNTIL IT SNOWED AGAIN 1/2021, THIS TIME GOT IN THE VEHICLE AND THERE ARE PUDDLES OF WATER ON BOTH THE PASSENGER'S AND DRIVER'S FLOOR BOARDS? NOT SURE WHY A VEHICLE THAT WAS SOLD WITH A "COLD WEATHER PACKAGE" CAN NOT HANDLE THE SNOW AND ICE??? MAYBE IT IS JUST ME BUT I DO NOT THINK A VEHICLE WITH JUST OVER 7000 MILES SHOULD BE LEAKING WATER INSIDE?? MAYBE I JUST HAVE TOO HIGH STANDARDS? MY HUSBAND DOES CLEAN THE VEHICLE WHEN IT SNOWS, WE ARE NOT THE PEOPLE THAT DRIVE WITH 4 INCHES OF SNOW STILL ON THE VEHICLE, WE MAKE SURE THE IT IS CLEAR OF SNOW AND ICE.

TL* THE CONTACT LEASES A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, AN UNKNOWN BURNING ODOR OCCURRED. THE CONTACT STATED THAT ANOTHER VEHICLE ALERTED HER THAT THE VEHICLE WAS ON FIRE UNDERNEATH. THE CONTACT QUICKLY COASTED OVER TO THE SIDE OF THE ROAD AND AS SHE EXIT THE VEHICLE THE HOOD EXPLODED ENGULFED INTO FLAMES. THE CONTACT STATED THAT THE VEHICLE BURNED DOWN TO A CRIST. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE OF WHAT HAD LEFT OF THE VEHICLE. A FIRE AND POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS LATER TAKEN BY THE VEHICLE INSURANCE TO AN INSURANCE AUTO AUCTION LOT WHERE IT STILL REMAINED. THE CONTACT CALLED KELLY JEEP CHRYSLER, 353 BROADWAY, LYNNFIELD, MA 01940, AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.

I PURCHASED A BRAND NEW 2020 JEEP CHEROKEE LAST JANUARY AND MY 4 WHEEL DRIVE SENSOR CAME ON IN NOVEMBER. MY DEALERSHIP GOT ME IN THE FIRST OF DECEMBER AND TOLD ME IT'S MY PTU. THEY STATED THE PART WAS ON BACK ORDER TILL THE FIRST OF JANUARY. I ASKED IF I COULD GET A LOANER TILL THE PART CAME IN AND THEY STATED THEY DON'T PROVIDE LOANERS FOR THAT LONG OF TIME. I LET IT GO AND DECIDED TODAY TO GIVE THEM A CALL WITH AN UPDATE ON MY PART FOR MY 4 WHEEL DRIVE. THEY STATED STILL DON'T HAVE A DATE FOR WHEN THE PART WILL BE IN. I EXPLAINED THIS IS CRAZY BECAUSE I BOUGHT A BRAND NEW 4 WHEEL DRIVE VEHICLE TO HAVE FOR THE MAINE WINTER AND HAVEN'T HAD 4 WHEEL DRIVE AT ALL THIS WINTER. HE SAID HE WAS SORRY AND WILL CALL AS SOON AS THEY KNOW MORE MAINE

IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.

1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.

VEHICLE SOS CALL LOCKS THE ENTERTAINMENT SYSTEM AND WILL NOT CALL SOS NOR DISCONNECT. NO RADIO AVAILABLE. HAS OCCURRED MULTIPLE TIMES. THE UCONNECT HAD SERIOUS ELECTRICAL ISSUES.

THE VEHICLE WAS IN MOTION. THE VEHICLE MADE A NOTIFICATION ON THE CLUSTER SAYING 4WD SYSTEM UNAVAILABLE, SERVICE REQUIRED. THE VEHICLE THEN BEGAN TO SHIFT RUFF AND THE ONLY WAY YOU COULD GET IT TO POINT A TO B IS IF AS SOON AS YOU STARTED IT YOU PUT IT IN SPORTS MODE. THE VEHICLE WENT INTO THE SHOP ON 10-15-2020 AND CAME OUT OF THE SHOP ON 12-4-2020 DUE TO THEM NOT BEING ABLE TO GET THE PART WHICH WAS A POWER TRANSFER UNIT. THE PART GOT DELAYED MULTIPLE TIMES. AFTER I GOT THE CAR BACK ON THE 4TH IT STARTED MAKING A RATTLING NOISE FROM THE FRONT END LIKE SOMETHING WAS LOOSE. I MESSAGED THE MECHANIC AND ADVISED HIM OF THE ISSUE AND HE TOLD ME TO TAKE IT IN THE FOLLOWING DAY AND HE WOULD LOOK AT IT. UNFORTUNATELY HE GOT SICK AND I FINALLY GOT BACK AHOLD OF HIM ON MONDAY THE 7TH TO LOOK AT IT. HE SAID IT SEEMS LIKE SOMETHING IS OUT OF TORQUE AND THAT HE WOULD GET AHOLD OF ME THE FOLLOWING DAY TO BRING IT IN SO I COULD HAVE A LOANER VEHICLE. I HAVE SINCE HEARD FROM HIM. MY CAR ALSO MADE AN ERROR CODE OF AUTO START/STOP SYSTEM NOT RESPONDING YESTERDAY THE 10TH OF DECEMBER WHICH I NOTIFIED THE MECHANIC AND HAVE YET TO GET A RESPONSE.

TL* THE CONTACT OWNS A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE REAR WINDSHIELD EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED. NEITHER THE MANUFACTURER NOR AN AUTHORIZED DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,200. THE VIN WAS NOT AVAILABLE.

VEHICLE DOES NOT WARN OR APPLY BRAKES WHEN IT SHOULD, I CAN EASILY OVERTAKE A VEHICLE IN THE SAME LANE AND DRIVE RIGHT UP TO THE REAR BUMPER OF THE CAR AHEAD AND WILL GET ZERO WARNING.

EMERGENCY BRAKE ENGAGED WITHOUT ANY INVOLVEMENT BY OPERATOR - COULD NOT MOVE VEHICLE. WHEN REPEATED ATTEMPTS WERE MADE TO RELEASE WITHOUT ACHIEVING, VEHICLE WAS ABLE TO MOVE HOWEVER INSTRUMENT PANEL STATED ER BRAKE NEEDS SERVICING.*DT*DT*DT CONSUMER STATED VEHICLE WAS LEASED.*JB*AS*JB

ON AND OFF THE HIGHWAY THE STEERING STICKS WHEN TRYING TO STAY IN THE LANE WHICH LEADS TO OVERSTEERING AND CONSTANT WEAVING IN THE LANE AND SOMETIMES GOING OVER THE LINES. THE TRANSMISSION ALSO SHIFT VERY HARD AND AT TIMES WILL NOT SHIFT WHEN IT SHOULD. I WAS TOLD THESE ARE NORMAL IN THIS VEHICLE.... IT IS NOT NORMAL!

TL* THE CONTACT OWNED A 2020 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 69 MPH IN WINDY WEATHER AND PASSING ANOTHER VEHICLE, THE HOOD INADVERTENTLY UNLATCHED. THE HOOD AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALLEN SAMUELS CHRYSLER JEEP DODGE RAM OF HUTCHINSON (1421 E 30TH AVE, HUTCHINSON, KS 67502, (620) 665-5567) AND WAS INFORMED IT WAS FLEX HOOD AND WORKING PROPERLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TAKEN TO MARMIE CHRYSLER DODGE JEEP RAM (1724 10TH ST, GREAT BEND, KS 67530, (620) 792-2571) WHERE THE HOOD WAS ADJUSTED AND THE SWITCH WAS REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 3,900.

MY BOYFRIEND WAS IN AN ACCIDENT WITH MY 2020 CHEROKEE AND HIT A SEMI TRUCK AT THE FRONT RIGHT CORNER OF THE JEEP WHILE ON A 2 LANE HIGHWAY. NONE OF THE AIRBAGS DEPLOYED. THANKFULLY NO ONE WAS INJURED INSIDE THE VEHICLE. THERE WAS A 29 YEAR OLD DRIVING AND A 2 YEAR OLD IN THE BACK SEAT ON THE RIGHT SIDE.

WHILE DRIVING UNDER NORMAL DRY CONDITIONS SERVICE PARKING BRAKE,ABS,ESC ACTIVE WARNING LIGHT AND CHECK ENGINE LIGHT COME ON. FRONT BRAKES PULSATE ALSO

ESC LIGHT COMES ON RANDOMLY, CONDENSATION IN BOTH BODY SIDE TAIL LIGHTS ,SWITCHING FROM DEFROST TO A/C WARM AIR BLOWS TO FLOOR (SET AT 70),THEN I CHANGE TO FRONT VENTS WARM AIR CONTINUES ,THEN TRY TO SET ON AUTO AND NOTHINGS BLOWS OUT, THEN TURN TO A/C AGAIN AND IT GOES TO WARM DEFROST. FRONT DRIVERS SIDE SPEAKER RANDOMLY GOES OUT

FRONT LEATHER SEAT ON 2020 JEEP CHEROKEE CAME COMPLETELY UNDONE UNDERNEATH FROM DAY4

WHILE DRIVING THE VEHICLE ALL THE WARNING LIGHTS COME ON AND WARNING SOUNDS START GOING OFF. WE LOSE OUR SPEEDOMETER, FUEL GUAGE AND ALL OTHER INSTRUMENTS. THE PARKING BRAKE ENGAGES AS WE ARE DRIVING DOWN THE ROAD AND THE VEHICLE WILL NOT SHIFT GEARS. WHEN STOPPED AFTER THIS INCIDENT, THE PARKING BRAKE ENGAGES AND WE ARE UNABLE TO GO FORWARD OR BACKWARDS WHILE IN GEAR. AFTER TODAYS INCIDENT, THE VEHICLE WOULDN'T START BACK UP AFTER THE VEHICLE WAS TURNED OFF. THIS STARTED 2 WEEKS AFTER WE PURCHASED THE VEHICLE AND HAS BEEN A CONTINUOUS PROBLEM SINCE THAT TIME. (WE'VE OWNED THE VEHICLE SINCE FEBRUARY 2020.) THE VEHICLE HAS BEEN IN THE SHOP 4 TIMES WITH THE SAME PROBLEM. ONE OF THOSE TIMES IT WAS IN THE SHOP FOR 2 1/2 MONTHS AND THE SERVICE DEPARTMENT WASN'T ABLE TO LOCATE THE PROBLEM. WE FINALLY TOOK THE VEHICLE TO A DEALERSHIP 3 HOURS AWAY FROM OUR LOCATION AND THEY FIXED THE BLIND SIDE MODULE WHICH THEY STATED SHORTED OUT THE REMAINING SYSTEMS AND THAT IT IS FIXED. TODAY, 09/20/2020 WE HAD ANOTHER INCIDENT IN WHICH THE MALFUNCTION WAS WORSE AND WOULDN'T START AFTER WE TURNED OFF THE VEHICLE. THE PROBLEM IS GETTING DANGEROUS AND SCARY WHILE DRIVING. I HAVE VIDEO RECORDINGS OF EACH INCIDENT. THE VIDEOS ARE TO LONG TO ATTACH, BUT I HAVE BEEN ABLE TO TEXT THEM.

VEHICLE HAS BEEN MAKING A CLANKING SOUND WHEN COMING TO A FULL STOP. SOUND SEEMS TO BE COMING FROM DIRECTLY UNDER THE VEHICLE. SOUND GOES AWAY WITH ESC TURNED OFF. JEEP DEALERSHIP WAS ABLE TO DUPLICATE SOUND, BUT HAVE NOT FOUND THE PROBLEM.

WHEN TURNING IT MAKES A SOUND. WHEN BRAKING IT MAKES A SOUND. WHILE IDLING FAN GET VERY LOAD. WHEN SPEED INCREASES MAKES A SOUND.

LOW OIL PRESSURE WARNING, ENGINE RPM STARTED FLUCTUATING AND ALMOST STALLED. VEHICLE HAS 1400 MILES IT, WAS ADVISED BY DEALERSHIP THAT I WILL HAVE TO ADD A QUART OF OIL EVERY 1500 MILES TO THE VEHICLE, AND THAT THEY ARE AWARE THAT I SHOULD NOT HAVE SEEN THE LOW OIL PRESSURE WARNING BUT IN FACT THE ENGINE SHOULD HAVE STALLED. THAT THEY HAVE HEARD OTHERS IN A RIGHT OR LEFT HAND TURN THEIR CARS STALLING OUT AS THEY CALLED A SAFETY FEATURE. THAT TO ME SOUNDS UNSAFE

ENGINE LIGHT CAME ON THE 29TH DAY OF OWNERSHIP, WITH ODB CODE P0139. THE ONE O2 SENSOR WAS REPLACED, DRIVING BACK HOME AFTER THE REPAIR THE ENGINE LIGHT CAME BACK ON. TOOK IT BACK THE NEXT DAY SAME CODE P0139, THIS TIME THEY REPLACED THE ECM/PCM COMPUTER. AFTER ALMOST TWO WEEKS THE ENGINE LIGHT CAME BACK ON WITH THE SAME CODE. I PURCHASED THIS CAR WITH ON 7 MILES ON IT AND IT'S BEEN IN THE DEALERSHIP 3 WITH LESS THAN 2K ON IT. *TR

VEHICLE STALLS ANYTIME IT IDLES OR COMES TO A STOP. STALLS WHILE IN REVERSE OR DRIVE. STALLED SEVERAL TIMES IN REVERSE BACKING OUT OF DRIVEWAY. STALLED WHILE TRYING TO GO STRAIGHT AFTER COMING TO A STOP AT A STOP SIGN. STALLED IN THE MIDDLE OF AN INTERSECTION WHILE TRYING TO MAKE A LEFT TURN AFTER BEING STOPPED, WAITING ONCOMING TRAFFIC TO CLEAR. STALLING IN AN INTERSECTION COULD HAVE CAUSED SERIOUS INJURY OR DEATH TO MYSELF OR PROCEEDING ONCOMING TRAFFIC THROUGH THE INTERSECTION. WHEN VEHICLE STALLS, THE EMERGENCY PARKING BRAKE IS ACTIVATED AND REQUIRES THE CAR TO BE PUT IN PARK AND RESTART THE VEHICLE. AFTER STALLING, ENGINE HAS A HARD TIME STARTING AGAIN. CHECK ENGINE LIGHT COMES ON AFTER STALLING. VEHICLE WAS PURCHASED NEW WITH 10 MILES ON ODOMETER. CURRENTLY HAS 950 MILES ON ODOMETER AND IS NOT DRIVABLE. AFTER TRYING TO FIND THE PROBLEM FOR OVER A WEEK, MY LOCAL JEEP SERVICE CENTER SAID THAT THEY FOUND RAW FUEL IN THE HOSE FROM THE PURGE VALVE, CHARCOAL FILTER, AND OTHER COMPONENTS. FUEL IS OVERFLOWING INTO THESE COMPONENTS OF THE VEHICLE, WHICH IS A MANUFACTURING ISSUE. FUEL PUMP IS SAID TO NEED REPLACED, WHICH IS A VERY COMMON PROBLEM WITH 2019 MODELS. THIS NEEDS TO BE RECALLED ON 2020 JEEP CHEROKEES, AS WELL. *TR

TL* THE CONTACT OWNS A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A MOLDY AND MILDEW ODOR COMING FROM THE VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BOB POYNTER CHRYSLER DODGE JEEP RAM OF SEYMOUR LOCATED AT (873 E TIPTON ST, SEYMOUR, IN 47274) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT WATER ENTERED THE VEHICLE AT THE DRIVER'S SIDE WELD SEAMS. THE VEHICLE WAS RE-SEALED AND THE CARPET REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNSUCCESSFUL. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.

VEHICLE STALLS WHILE IN MOTION ON CITY STREETS AND NEEDS TO BE PUT INTO PARK AND DRIVE AGAIN TO MOVE. VEHICLE HAS 85 MILES ON IT. PURCHASED 4 DAYS AGO. ON DAY AFTER PURCHASE VEHICLE STALLED WHILE GOING STRAIGHT ON 2 INSTANCES, IT STALLED ON A RIGHT TURN ON 2 INSTANCES, IT STALLED AT TAKEOFF AFTER BEING PARKED ONCE, IT STALLED WHEN TRYING TO BACK OUT OF PARKING SPACE 3 TIMES ON REVERSE. ON DAY 3 THE VEHICLE STALLED ON RIGHT TURN ONCE, GOING STRAIGHT ONCE AND WHILE EXITING PARKING LOT THE VEHICLE STALLED AND THE ENGINE SHUT OFF COMPLETELY WHILE IN MOTION. WARNINGS WHEN CAR STALLED INITIALLY WAS JUST A BLINKING 'D' LIGHT ON DASH AND GEAR SHIFT WITH INSTRUCTIONS TO 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE + SELECT GEAR'. WHEN CAR STALLED AND ENGINE SHUT DOWN ADDITIONAL MESSAGES INDICATED THAT THE 'ELECTRONIC STABILITY CONTROL' WAS NOT AVAILABLE. WHEN ENGINE SHUT OFF MESSAGES INDICATED 'SERVICE PARK BRAKE', 'SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED'.

DRIVING MY VEHICLE DURING RUSH HOUR TRAFFIC WHEN THE CHECK ENGINE LIGHT CAME ON AND A THROTTLE ISSUE MESSAGE FLASHED, VEHICLE EXPERIENCED A DRASTIC LOSS OF POWER CAUSING AN UNSAFE DRIVING CONDITION FOR MYSELF AND OTHER MOTORISTS. THIS VEHICLE WAS PURCHASED NEW WITH ONLY 8 MILES ON THE ODOMETER, CURRENTLY HAS 500 MILES, VEHICLE HAS THE 2.4 LITER ENGINE AND AUTOMATIC 4X4 TRANSMISSION. CONTACTED THE JEEP DEALER WHEE I PURCHASED THE VEHICLE AND THEY DID NOT MENTION THAT THERE COULD BE A KNOWN ISSUE WITH THIS JEEP, HOWEVER AFTER SOME RESEARCH I FOUND AN ARTICLE ON THE SAME IDENTICAL ISSUE BEING REPORTED BY MULTIPLE JEEP OWNERS OF THE 2019 YEAR MODEL WITH THE SAME 2.4 LITER ENGINE, SEE: HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-RECALLS-DEFECTS/2019-JEEP-CHEROKEE-RECALLED-OVER-STALLING-RISK/ BASED ON THE ARTICLE THAT I FOUND IT SEEMS LIKE THERE IS A SOFTWARE UPDATE THAT NEEDS TO BE PERFORMED IN ORDER TO CORRECT THE ISSUE, HOWEVER SOME DRIVERS STILL HAD PROBLEMS AFTER THE UPDATE WAS DONE. I WAS ASKED TO BRING THE VEHICLE TO THE DEALER ON MONDAY, SOME JEEP OWNERS ALSO REPORTED THAT AFTER 4 HOURS OF THE VEHICLE SITTING WITH THE ENGINE OFF, THE PROBLEM GOES AWAY, MAKING IT DIFFICULT FOR THE DEALER TO REPLICATE THE ISSUE DURING DIAGNOSTIC AND THERE MAY NOT BE A CODE STORED THAT CAN BE PULLED BY THE SERVICE DEPARTMENT. I HOPE THAT NHTSA KEEPS AN EYE FOR THIS, IF THE PROBLEM IS A KNOWN ISSUE BY NOW TO CHRYSLER-FIAT AND NO FIX HAS BEEN APPLIED TO CURRENT YEAR MODEL JEEPS, THEN CHRYSLER -FIAT MAY BE ACTING IN "BAD-FAITH" AND KNOWINGLY SELLING VEHICLES THAT SHOULD PROBABLY BE PART OF A NATIONWIDE RECALL CAMPAIGN, ALSO THERE IS A SERIOUS SAFETY CONCERN ABOUT A VEHICLE THAT IS RENDERED POWERLESS WHILE OPERATING ON A HIGHWAY OR IN OUR CASE, HAVING TO DRIVE ON THE STEEP HILLS OF THE PACIFIC NW AS PART OF OUR DAILY COMMUTE.

I TOOK MY FOOT OF THE ACCELERATOR TO APPLY THE BRAKES AND THE CAR CONTINUED TO ACCELERATE EVEN AS I APPLIED THE BRAKES. I HAD TO APPLY THE BRAKES FOR A MILE OR TWO UNTIL I COULD SAFELY PULL OVER. ONCE I PULLED OVER AND COMPLETELY STOPPED THE RPMS WENT OVER 7000. I TURNED THE CAR OFF AND RESTARTED IT. THE RPMS AGAIN WENT OVER 7000. I LET THE CAR SIT FOR A FEW MINUTES AND STARTED THE CAR ONCE AGAIN. THE CAR OPERATED JUST FINE AFTER THIS. WE TOOK THE CAR INTO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM.