Volkswagen Atlas Cross Sport Problems — All Years, Common Issues & Reliability

I am submitting this updated complaint regarding ongoing issues with Safety Recall 69PZ (Passenger Occupant Detection System) on my 2024 Volkswagen Atlas Cross Sport. Despite multiple repair attempts at Gossett Volkswagen in Memphis, TN, the recall remains incomplete, and the vehicle now exhibits additional safety‑system failures that began immediately after dealership service. I purchased the vehicle from Gossett Volkswagen and have had all warranty and recall work performed exclusively at this dealership. The first recall attempt occurred on April 20, 2026. The second attempt occurred on April 29, 2026, when the dealership picked up and returned my vehicle; this visit is confirmed by home security footage and text messages, but no repair order was issued. A third attempt on May 4, 2026 was also unsuccessful. On May 8, 2026, the dealership produced a repair order stating “SUCCESSFULLY COMPLETED RECALL,” but later acknowledged in writing that the recall was not complete. On May 18, 2026, another repair order inaccurately stated that I “declined” the recall. Immediately after the [XXX] visit, my vehicle displayed new safety‑system errors, including Drivetrain Error, Emergency Assist Error, and Front Assist Error. These issues were not present before the visit and were documented on video. On May 20, 2026, during a recorded call, the Service Manager stated that the dealership would not schedule, diagnose, or repair any issues on my vehicle unless I authorized the recall repair, even though the new defects are unrelated to the recall and should be covered under warranty. He also stated the dealership is a “private company” and can refuse service. As a [XXX] who relies on custom hand controls, these unresolved safety issues and the dealership’s refusal to perform warranty repairs have left me with an unsafe and unreliable vehicle. I am requesting NHTSA’s review of the recall handling, documentation inconsistencies, and the resulting safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Repeated sensors go off simultaneously, brake assist, lane assist, rear brake maneuver assist and the infotainment system will reboot altogether causing the entire system to reboot and black out. The screen has not come on at times and and entire system will reboot. The vehicle has been to Hendrick dealership in [XXX] multiple times and has not been repaired and they keep saying they can’t replicate the problem, even though I have photos and video of the incidents. I have also documented when the malfunctions occur. I due have an attorney. Volkswagen is claiming the car is functioning properly, but the same problems keep occurring with no solution to the problem. This is a major safety concern and this is my only vehicle to drive. I have a lot of photos and all work orders, I can’t upload everything due to limited files that can be uploaded. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am filing a safety complaint regarding my 2022 Volkswagen Atlas Cross Sport, VIN: [XXX] The vehicle was purchased new in October 2021. Volkswagen issued Recall 13i4 / NHTSA Campaign 22V-753 for certain Atlas Cross Sport vehicles due to an engine connecting rod/connecting rod bearing manufacturing defect that can cause engine failure, loss of motive power while driving, and potential safety risks. My vehicle was inspected by an authorized Volkswagen dealer under Recall 13i4 in 2023. I was told the recall condition was not present and the recall was marked completed. On or about [XXX], the vehicle developed the exact issue covered by Recall 13i4. I brought it to an authorized Volkswagen dealer, and the dealer confirmed that the failure is the same engine connecting rod/connecting rod bearing issue identified in the recall. The required repair is engine replacement. Volkswagen is refusing to reopen or reauthorize the recall repair because the recall was previously marked completed after the 2023 inspection and because the factory warranty expired in October 2025. I am now being told I may be responsible for the engine replacement cost, even though the dealer has confirmed this is the exact safety defect covered by the recall. I believe this is a failed or inadequate recall remedy. The 2023 inspection did not permanently remedy the defect and appears to have missed a latent manufacturing issue that has now manifested. This is not a normal out-of-warranty mechanical failure. It is the specific safety-related defect Volkswagen reported to NHTSA. I am asking NHTSA to review whether Volkswagen’s Recall 13i4 remedy process is inadequate, especially for vehicles that passed the initial inspection but later develop the same covered engine defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The malfunction involves the windshield wiper control system, including the rain-sensing activation module and associated control software. The system activates windshield wipers without any driver input under dry and clear conditions. The vehicle remains available for inspection upon request. Safety was compromised due to sudden and uncommanded wiper activation occurring during active driving conditions, including highway and nighttime operation. This results in temporary loss of visibility as the windshield is smeared by debris, requiring driver distraction to manually control or disable the system while operating the vehicle in traffic. Initial complaints regarding this issue were made by [XXX] during dealership service visits; however, those concerns were not consistently documented in the official repair records at the time they were reported and were initially dismissed or not formally recorded by service personnel until later intervention ensured the issue was entered verbatim on the service order. The issue has been reported and addressed during multiple dealership service visits; however, the condition has not been reliably reproduced and permanently corrected by the dealer despite documented repair attempts, including sensor replacement and manufacturer-level software (ODIS) updates. The malfunction has persisted after these interventions. The vehicle has been inspected by an authorized Volkswagen dealership service department. No inspection has been conducted by police, insurance representatives, or independent third parties. No consistent warning lamps or dashboard messages were present prior to the failure. The activation occurs unpredictably and without prior warning indicators. The issue first appeared intermittently at lower mileage and has continued through recent operation. The defect persists after multiple repairs and manufacturer intervention, indicating an uncorrectable electronic system failure causing an unresolved safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Component/System: Electrical system (wiring, control modules, and related software) Availability for Inspection: Yes, the vehicle is available for inspection upon request. Safety Risk: The electrical cutouts and glitching create an unpredictable and dangerous driving situation. Sudden electrical failures can affect critical systems such as power steering, braking assist, instrument cluster, and engine control — putting myself and other drivers, passengers, and pedestrians at risk of an accident. Rear camera would also black out while reversing and once or twice the gas stopped working on the highway. Dealer/Service Confirmation: Yes. The problem has been reproduced and confirmed. The vehicle has been brought in for repair 7 times for the same recurring electrical cutout and glitching issue. Each visit resulted only in essentially a software update, currently no permanat solution to the problem. Inspection by Manufacturer/Others: The vehicle has been inspected by the dealership/authorized service center on all 7 occasions. The manufacturer's representatives (via the dealership) have been aware of this ongoing issue. Warning Lamps/Symptoms: [Describe any warning lights, error messages, or symptoms you noticed — e.g., dashboard warning lights flickering, system reboot messages, loss of display, unexpected shutdowns, etc.] These symptoms have been recurring and have not been resolved despite repeated software updates. Summary: Despite 7 repair attempts, all resulting in software updates only, the electrical cutout and glitching problem persists. The root cause has not been identified or permanently fixed by the dealer. This represents an ongoing safety defect that requires investigation.

The daytime running light on the passenger side is out. The entire headlight assembly and bumper have to be removed to repair this. It will cost 1400 to repair. This is a safety issue and should be covered by Volkswagen.

On 3/27/026 at approximately 1800 hrs, I was driving my 2025 VW Atlas w/8500 miles southbound on the Florida Turnpike in the left hand land. Traffic was at a standstill at mm 76. We sat for 2-3 minutes without moving. When traffic started to roll forward, I moved my foot to apply the gas but the car shifted itself to Park. It did not shut down or stall. The engine was still running. I could not shift the car to drive or reverse. I called 911 to request help from FHP. Traffic was starting to move with increasing speed. I couldn't move my car to the shoulder. I turned the engine off for a few minutes. I turned it back on and still could not shift the car into gear. All of the error messages scrolled across the dash and all of the error lights came on. I had never seen a light on the dash that day or any other. FHP arrived. We pushed the car to the left shoulder. He said the cars were traveling at 60-70 mph at this point. Prior to that I was trapped in my car as I could not get out of my car with the high speed traffic passing on the left shoulder and swerving around to the right lane too. I called for a tow truck and was towed to a VW dealership. It was in service for 8 days. I was told it was a glitch in the software update. I've done some research and this is a known safety issue with VW Atlas. It can happen again...while driving. VW service doesn't know why this happens and they said they don't know how to prevent it from happening again. After picking the car up, I searched "vehicle" for the maintenance hx on the infotainment. It shows low oil. That did not show on the dash. If I had stumbled on it, I wouldn't have seen it. Next, the seat will not move forward or back. This, after, the software update glitch. FHP does not write an official report for this type of scenario but the incident number is XXX. Officer [XXX] #XXX (they do not provide last names for the officer's safety) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When traveling at hwy speeds (about 55-60mph) on long straight stretches of road, the steering feels sticky when trying to slightly adjust the steering wheel to keep the car going straight in your lane. In other words, when you are traveling on a straight stretches of hwy and you need to make very minor adjustments with the steering wheel to keep the car moving straight ahead, the steering wheel is resistant to those minor changes. You have to almost jerk the steering wheel to get it unstuck off of center.

Discovered oil leak after smelling burning oil in garage. I have the 2 liter turbo motor.. Service tech at VW confirms loose cover bolts plus an additional leak. Online search shows recall for same problem with Audis equipped with same motor because of fire hazard. I have video of inspection but was unable to download. Attached are photos

The vehicle is experiencing multiple system malfunctions involving engine performance and electrical components. Symptoms include engine trembling at idle, abnormal ticking and hissing noises, and the vehicle pulling while driving. An independent diagnostic scan performed within 24 hours of purchase identified more than twenty fault codes. The vehicle is available for inspection upon request. These conditions created safety concerns due to instability while driving and the risk of loss of control or unexpected mechanical failure. Additionally, dealership-provided loaner vehicles also malfunctioned, including one becoming inoperable and another displaying a check engine light, leaving the customer stranded and without reliable transportation. The problem has been partially confirmed by both an independent service center and dealership personnel. An independent diagnostic confirmed multiple system faults, and a dealership manager personally observed the engine shaking at idle. A Volkswagen dealership documented abnormal engine behavior but stated the issue could not be consistently reproduced during testing. The vehicle has been inspected by an independent service center (Meineke Automotive) and a Volkswagen dealership (Stone Mountain Volkswagen). A case has been opened with Volkswagen of America for further review. The vehicle has not been inspected by police or insurance representatives. Symptoms began immediately after purchase on February 27, 2026, including engine vibration, instability, and drivability issues. Fault codes were identified within 24 hours. Additional warning indicators, including check engine lights and battery-related messages, were later observed, including on dealership-provided loaner vehicles. ⸻

New buy today 3/16/2025 from Carvana. Anyhow took vehicle to get a diagnostic and reputable mechanic shop. The auto scanner would continuously stall on the transmission check,would not produce a report nor respond. We did get a good reading for the engine but not once after several attempts would it generate a reading for the transmission. I am concerned as there does appear to be a slight jerk when shifting from one gear to the next,not a smooth transition at all between gears. Not the smoothest ride. There is definitely an issue and I'm sure others are experiencing this...unfortunately.

Car was operating normal up until 8:47 pm went to go turn car on and check engine light came on with notification “RISK OF ROLLING! P not possible. Please apply parking brake.” Car will go into drive, neutral, and reverse but does not move upon pressing gas pedal. Will not go into park and only allows hand brake when in neutral. Car will shut off but does not lock doors.