Rivian R1S Problems — All Years, Common Issues & Reliability

I am submitting this complaint after learning through a recent TechCrunch article regarding the NHTSA investigation PE26004 into Rivian rear suspension / rear toe link failures that my incident appears substantially similar to the failures currently under investigation. On March 2, 2024, at approximately 1:29 AM, my son [XXX] was driving my 2023 Rivian R1S (VIN [XXX] ) in [XXX] . While making a normal right turn from [XXX] onto [XXX] and accelerating normally afterward at approximately 30 mph, the vehicle suddenly suffered what appeared to be a catastrophic rear suspension failure. According to the driver, the left rear portion of the vehicle suddenly jolted downward, a loud mechanical breaking sound was heard, and the vehicle immediately became uncontrollable. The rear suspension appeared to collapse instantly. The vehicle then began sliding uncontrollably across the roadway and crossed into the opposite traffic lane. The driver attempted to release the accelerator and correct steering input, but the vehicle did not respond normally. Steering control was effectively lost and the vehicle could not be controlled. The vehicle ultimately impacted a tree on the left rear/driver-side rear area before coming to rest perpendicular to the roadway. Importantly, the loss of control occurred BEFORE impact with the tree. The impact was a consequence of the apparent suspension failure and resulting loss of vehicle control, not the initiating cause of the event. There was no rain and road conditions were normal and dry. Driver-side airbags deployed and Rivian’s emergency response system automatically contacted the occupants after the crash. Police responded to the scene within minutes and a traffic crash report was generated. The vehicle had approximately 7,862 miles at the time of the incident and remained under factory warranty. The vehicle had never undergone any prior suspension repair, suspension service, or suspension INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle's infotainment, driver gauge cluster and on display safety systems all fully lock up and reboot after about 30 minutes of driving. If you have highway ADAS engaged, warning sounds will occur but no display explaining the warnings. If you're using the vehicle's safety systems you suddenly do no have blindspot monitoring, or enabled ADAS. Additionally, navigation will not be available causing immediate confusion.

Our 2024 Rivian came to a stop at a light with three cars in front of it. We have the video from a home on the street. ABout 12-15 feet behind the next car. Rivian comes to a complete stop. Sits about 5 seconds. Then car surges forward to rear end the car in front. that car hits another car and another car. THe rivian only makes direct contact to the car in front then hits aa parked car next to that one, through a 2' block wall and hits a building. No one hurt on site. TO add to the exact problem...Just prior to the vehicle coming to a stop a passenger in the front seat and a passenger in the back seat were listening to an audio book. its started skipping forward and slowing down. Car comes to a stop. screens go blank/black in the car. ALl three people can attest to this. The driver had her foot on the break as this happened and the car surges forward and proceeds to do the damage it does. IT is this unintended surge that was the issue. Seems a few people have had this issue.

I purchased a 2025 Rivian R1S Adventure (VIN: [XXX] ) new from Rivian. Since the first week of ownership, the vehicle has exhibited persistent pulling, drifting, and handling instability requiring constant steering correction. I have brought the vehicle to Rivian Tampa for five service visits over five months. The defect has never been resolved. What I am requesting: Rivian's own technicians have twice attributed this vehicle's handling problems to the factory-installed tires, and confirmed via wheel-swap testing that tire pull is the root cause. These are factory-installed tires I did not select or modify. I am requesting: (1) replacement of all four tires with a highway-appropriate set at $0 cost; (2) a four-wheel alignment after installation at $0 cost; and (3) reimbursement of $61.81 charged for a tire rotation that could not address the confirmed defect. Rivian has acknowledged enough of a problem to waive $717 in labor and convert the alignment to warranty — yet refuses to cover the tires that their own technicians confirmed are defective. That is not an acceptable resolution. I have complete documentation including all work orders, invoices, and service records supporting every claim above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Toe link failed on the driver rear side. My vehicle went out of control, veered over adjacent lanes, over the bike path, onto the side walk and back onto the road and side walk. I was left with a sore neck for several days, my apple watch kept trying to call 911 thinking I was in an accident. Anyone one the sidewalk or bike lane or adjacent vehicle lane would have been impacted. The problem has an outstanding recall with Rivian but my vehicle isn't part of the recall. Rivian is repairing the broken components. No warning lamps, messages, or other symptoms before the failure. I was traveling at ~50MPH through and intersection when as soon as I exited the intersection the vehicle turned to the right / banked to the right in an aggressive manner which I could not control. I went across and adjacent lane that was unoccupied sideways and onto the sidewalk then back onto the road.

The contact owns a 2023 Rivian R1S. The contact stated that while driving at various speeds, the message "Electrical System Fault - Contact Rivian Service Immediately - Avoid Fording" was displayed along with a picture of the vehicle in water. The vehicle was taken to the dealer, where it was diagnosed that there was an internal short circuit in the HVAC system due to water intrusion or condensation from the HVAC system. The dealer determined that the HVAC system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 69,000.

This complaint is associated with Complaint #11717398. My 3rd windshield has cracked after a tiny 1/8" impact point. The result was spidering all the way around the middle sensor housing area and propagating 6" down. It also spidered to the top of the windshield. This tiny impact shouldn't have caused a huge spidering effect. Whether from incorrect installation, car frame issues or defective windshield quality, this is my third heavily cracked windshield in my first 10 months of vehicle ownership. I'm heavily concerned about the safety issue from seemingly anything that strikes the windshield and the $2400 cost to replace each windshield. Thank you

On [XXX], I was driving my Rivian R1S on [XXX] in the far left lane at highway speed on a smooth, straight road when I suddenly and completely lost control of the vehicle without warning. The vehicle swerved right, struck a vehicle in the middle lane, then veered left, spun, and collided head-on with the guardrail on the right side of the road. I was evaluated at the scene by EMT. There were no warning lamps, messages, or any symptoms of any kind prior to the failure. The loss of control was instantaneous and without any prior indication of a problem. Review of video footage captured by the vehicle's own cameras clearly shows the rear driver-side toe link failing and the rear wheel moving in a manner inconsistent with normal operation immediately prior to loss of control. At the scene, the rear driver-side wheel was visibly sitting at an abnormal angle, inconsistent with normal alignment, and the toe link bolt was visibly absent from its mounting location. The vehicle is currently being preserved as evidence and is available for inspection. The mounting location where the toe link bolt should be seated is visible and available for examination. The vehicle has not yet been inspected by Rivian, a dealer, or any independent service center. I am aware that Rivian issued NHTSA recall 26V003 on January 8, 2026, covering 2022-2025 R1T and R1S vehicles for this exact defect — rear toe link joint separation while driving, which increases the risk of a crash without prior warning. Rivian acknowledged awareness of at least one prior crash related to this defect prior to the recall filing. My vehicle has no open recalls on record and I was never notified of recall 26V003 or any related service campaign. This incident resulted in a multi-vehicle accident on a public highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving on a highway, the vehicle displayed an emergency malfunction alert indicating the system was shutting down, followed by a sudden loss of propulsion. I was traveling with my children in the vehicle and had to immediately maneuver off the roadway under unsafe conditions. We were nearly struck by other vehicles while exiting. Law enforcement responded to assist at the scene, as we were stuck on the off ramp without the ability to use flashing lights due to the system shutting down. The vehicle became inoperable and required service. This incident occurred without warning and created a significant safety risk to occupants and others on the road. This vehicle has also had multiple prior service issues affecting different systems since delivery, including electrical, suspension, and other component-related repairs.

The driver seat has preset settings for seat adjustments but they do not have Obstruction Detection. We have a rear facing car seat that was placed behind the drivers seat that had to be replaced (by us) as the seat auto adjusted and did not detect the back of the car seat and snapped the car seat out of its base. We contact Rivian over phone and they did not have a remedy (over a year ago, cannot recall exact date). It happened several times where we had to force stop the adjustment to prevent damage to new car seat. Eventually we decided to place the new rear facing car seat behind the passenger car seat instead. The back of the drivers seat has permanent damage from it pushing against the car seat. I did not think about filing a complaint here until I read about the recent Hyundai incident.

Hazard lights are inoperable this will be the second time going in for repair but 4th time it has occured. It also makes SOS inoperable and the roof lights. This is a safety concern that has not caused an accident but is a big issue since hazard lights are used when accident or emergencies occur and they are inoperable and this has been a frequent issue

Yesterday was the 3rd time in 2 months that the vehicle displayed a "Airbag System needs service - Drive with caution until serviced" warning. I have taken it to Rivian 2 times where each time they replaced various components of the airbag system and it was reported to be fixed. Yesterday the warning returned. I am extremely concerned that Rivian does not have the ability to properly diagnose and or fix whatever the underlying issue is regarding my airbag system. I am now scheduled to take my vehicle in for the 3rd time for them to "try to figure it out".