Lexus NX Problems — All Years, Common Issues & Reliability

I was stopped at Starbucks in a small business area. I needed to make a sharp left turn to get out of there to get back on the highway, I would typically go very slow as to not hit any parked cars etc. As soon as I went forward the car took off so fast I put both feet on the brakes. The car usually sets alarms off for everything! I looked for somewhere I could go to each side so as not to go on the highway. There was nowhere. I was going so fast at this point I was afraid to turn. I went straight across and hit an oncoming car. I then hit a cement planted area for bushes in the parking lot. It was about 6" high. My car hit two sides of the planter. That is the point it stopped. Still no warning lights or alarms! The Insurance reported the car is totaled.

I allowed a software update to my vehicle about six weeks ago. Now, about 10 minutes after starting the car, a screen comes up, completely covering all vehicle information. The screen does not close except with repeated tapping of the X and the left bar. Closing the screen requires attention that would be better paid to road conditions and other drivers. I asked my Lexus dealer service department to get rid of the screen. They were unable to do so. They suggested contacting Lexus via the emergency button while parked. I did so but when I replied that I did not have an emergency, I was disconnected. If this screen came up when the vehicle is started, then it would not be a safety concern. But coming up 10 minutes after ignition, it is definitely a dangerous distraction. I live in a mountainous region where driving requires full attention. It is a 30 minute drive to where I can pull over and get rid of the screen. During this time I am distracted by the screen and have no access to vehicle information.

Safety recall was issue in July 2023. NHTSA Recall Number 23V478, Manufacturer Recall Number 23LB01. As of today March 2024, there still no remedy for the recall. I'm not able to use the car because of this safety recall. Over 8 months with no remedy or timeline when it will be fix.

Fuel door does not open. Mis-aligned door does not open. Car has been back to the dealer twice for this problem. Both times we were told the entire assembly was replaced and both times the door was still visibly mis-aligned. See photos attached

Hello, I'm currently in Ontario, Canada, and I've been experiencing an issue with my car. Specifically, the driver's door refuses to open when the temperature drops below freezing. This problem is consistently occurring, making it quite inconvenient as I'm unable to access the driver's side. It appears that the sensor freezes in such conditions, preventing the door from opening externally. Its been 5 days the temperature is below freezing and my driver side door will not open from outside door handle. Fortunately, it does open from the inside. This situation becomes particularly hazardous during strong winds when I have to open the door from the passenger side, risking the door swinging open unexpectedly. This could potentially lead to fatal consequences if the door collides with a passing vehicle or motorcycle. This issue is recorded by multiple dealers, its reported on Lexus forums and i have escalated it to Lexus of London. Canada. And Lexus USA too.

The electrical system failed. It operates just about all the systems including items that are normally operated manually. My wife entered the car and pressed the start button and the car would not start. The car locked my wife inside with no manual method for opening the door. Fortunately, I was home at the time and was able to execute a manual release of the door using a key found inside the remote. Lexus sent a AAA service truck to jump start the engine. We believe this dangerous situation is related to our previous complaint #11495096 for VIN [XXX] on 11/28/2022 where the car locked us out on two reported occasions. At vehiclehistory.com I found a similar problem reported for the Lexus RX450h, another plug-in Hybrid. In that case an amp meter was used to trace the source of the electrical drain from the battery. A faulty amplifier was consuming more power than needed and draining the 12 volt battery to a completely discharged state. There is a problem with the auxiliary battery holding a charge. There were no warnings, messages or prior symptoms. The car is available for inspection on request. We are taking it to the dealer this morning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased a new Lexus NX 350 on Oct 15, 2022. On Aug 7, 2023, with 6300 miles, my tire and wheel flew off while I was exiting a 5 lane highway. The tire continued rolling and went through the windshield of another vehicle. I was able to get the car off to the side of the exit ramp while riding on the rotor. The dealer claimed no responsibility even though the car had been in for its initial 5K service that included a tire rotation 1300 miles earlier. I asked Lexus Corporate to inspect the vehicle to protect others from a potential serious hazard. Lexus said the lug bolts were shorter in style and incompatible with the standard lug bolts. In addition the jack was missing. Why would I or anyone change lug bolts when the wheels and tires are still original? In addition, this SUV has 20” standard run flat tires which does not include a jack..

Driving down the interstate we heard a big bang. It startled us. Had no idea what it was. Like someone was shooting at us. We pulled over to the side of the interstate to see what was going on. We checked the tires and side glass then saw the rear section of the panoramic roof had shattered. We had to find a store and purchase masking tape to hold it all together to complete our drive back home There were no vehicles around us and nothing apparently hit it to cause that. We submitted it to insurance and brought it to dealership for a quote.

My front driver tire flew off as I was exiting the expressway 8-7-22. The tire and wheel continued on to go through another vehicle’s windshield, Crash # 23080049 was filed by NV Highway Patrol Trooper E Thallon # 347.The car had 6300 miles at the time of the accident. It had its first customary 5K maintenance which included a tire rotation on 5-26-23. If I wouldn’t have been exiting the freeway, this would have happened in 5 lanes of traffic whIch could have killed me or other drivers as well. Since I drove 1391 miles since service, the dealer is claiming someone else did something to the tire. I never lost tire pressure and have had no reason to have anyone touch my tires. I purchased the car new 10-15-22 and also pre-paid for 3 years of customary maintenance as well as tire and wheel protection. The car is garage kept and just used for traveling short distances to my work/local places (within 25 miles of my home). After the dealer claimed no liability, I reached out to Lexus Corp who inspected and told me to have it fixed. I and my insurance are currently responsible for repairs, rental etc. If the dealer’s service center did not over-tighten a lug nut or not tighten one enough, there is a serious problem with this vehicle that needs to be investigated ASAP.

A 3 cars collision involves this vehicle accelerating while my mom was holding on to the brake pedal. She was pulling into our home driveway, when suddenly it accelerate and hit my sister Prius and my dad's Rav4. See photos. No one pull into the driveway with their foot on the gas pedal. I strongly believe the agency should investigate this vehicle to capture a potential recall with this model. Available is a video of the door ring showing the car engine ramp up after forcefully stopped by two park cars.

Problems with the infotainment system. 8 out of 10 times won’t connect to phone or CarPlay. Need to turn off screen & turn back on a couple times. Sometimes turn car off & on.

My car was hit from the back by another vehicle. After the collision, I parked the vehicle and turned the ignition switch off, before getting out of the vehicle, the doors automatically get locked and the vehicle does not allowed to open the door even with the key card inside. I had to open the car with the manual handle from the inside. After I went out of the car, immediately the car again was automatically locked with the key card inside. I tried to open the car several times, and even with the phone application, however its remains locked. The car never opened, so I have to use an external hard ket to get access to the inside. I am very concerned about the lock system of the vehicle because someone can get stuck inside with this system failure and if there is a fire or something, this could be a very serious problem. I have kids and pets and now I don't feel safe driving this vehicle again thinking about this behavior during an accident.